tweet_id,airline_sentiment,airline_sentiment_confidence,negativereason,negativereason_confidence,airline,airline_sentiment_gold,name,negativereason_gold,retweet_count,text,tweet_coord,tweet_created,tweet_location,user_timezone
570306133677760513,neutral,1.0,,,Virgin America,,cairdin,,0,@VirginAmerica What @dhepburn said.,,2015-02-24 11:35:52 -0800,,Eastern Time (US & Canada)
570301130888122368,positive,0.3486,,0.0,Virgin America,,jnardino,,0,@VirginAmerica plus you've added commercials to the experience... tacky.,,2015-02-24 11:15:59 -0800,,Pacific Time (US & Canada)
570301083672813571,neutral,0.6837,,,Virgin America,,yvonnalynn,,0,@VirginAmerica I didn't today... Must mean I need to take another trip!,,2015-02-24 11:15:48 -0800,Lets Play,Central Time (US & Canada)
570301031407624196,negative,1.0,Bad Flight,0.7033,Virgin America,,jnardino,,0,"@VirginAmerica it's really aggressive to blast obnoxious ""entertainment"" in your guests' faces &amp; they have little recourse",,2015-02-24 11:15:36 -0800,,Pacific Time (US & Canada)
570300817074462722,negative,1.0,Can't Tell,1.0,Virgin America,,jnardino,,0,@VirginAmerica and it's a really big bad thing about it,,2015-02-24 11:14:45 -0800,,Pacific Time (US & Canada)
570300767074181121,negative,1.0,Can't Tell,0.6842,Virgin America,,jnardino,,0,"@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing.
it's really the only bad thing about flying VA",,2015-02-24 11:14:33 -0800,,Pacific Time (US & Canada)
570300616901320704,positive,0.6745,,0.0,Virgin America,,cjmcginnis,,0,"@VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :)",,2015-02-24 11:13:57 -0800,San Francisco CA,Pacific Time (US & Canada)
570300248553349120,neutral,0.634,,,Virgin America,,pilot,,0,"@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP",,2015-02-24 11:12:29 -0800,Los Angeles,Pacific Time (US & Canada)
570299953286942721,positive,0.6559,,,Virgin America,,dhepburn,,0,"@virginamerica Well, I didn't…but NOW I DO! :-D",,2015-02-24 11:11:19 -0800,San Diego,Pacific Time (US & Canada)
570295459631263746,positive,1.0,,,Virgin America,,YupitsTate,,0,"@VirginAmerica it was amazing, and arrived an hour early. You're too good to me.",,2015-02-24 10:53:27 -0800,Los Angeles,Eastern Time (US & Canada)
570294189143031808,neutral,0.6769,,0.0,Virgin America,,idk_but_youtube,,0,@VirginAmerica did you know that suicide is the second leading cause of death among teens 10-24,,2015-02-24 10:48:24 -0800,1/1 loner squad,Eastern Time (US & Canada)
570289724453216256,positive,1.0,,,Virgin America,,HyperCamiLax,,0,@VirginAmerica I &lt;3 pretty graphics. so much better than minimal iconography. :D,,2015-02-24 10:30:40 -0800,NYC,America/New_York
570289584061480960,positive,1.0,,,Virgin America,,HyperCamiLax,,0,@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia &amp; I haven't even gone on my 1st trip yet! ;p,,2015-02-24 10:30:06 -0800,NYC,America/New_York
570287408438120448,positive,0.6451,,,Virgin America,,mollanderson,,0,@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn,,2015-02-24 10:21:28 -0800,,Eastern Time (US & Canada)
570285904809598977,positive,1.0,,,Virgin America,,sjespers,,0,@VirginAmerica Thanks!,,2015-02-24 10:15:29 -0800,"San Francisco, CA",Pacific Time (US & Canada)
570282469121007616,negative,0.6842,Late Flight,0.3684,Virgin America,,smartwatermelon,,0,@VirginAmerica SFO-PDX schedule is still MIA.,,2015-02-24 10:01:50 -0800,"palo alto, ca",Pacific Time (US & Canada)
570277724385734656,positive,1.0,,,Virgin America,,ItzBrianHunty,,0,@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo,,2015-02-24 09:42:59 -0800,west covina,Pacific Time (US & Canada)
570276917301137409,negative,1.0,Bad Flight,1.0,Virgin America,,heatherovieda,,0,@VirginAmerica  I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!,,2015-02-24 09:39:46 -0800,this place called NYC,Eastern Time (US & Canada)
570270684619923457,positive,1.0,,,Virgin America,,thebrandiray,,0,I ❤️ flying @VirginAmerica. ☺️👍,,2015-02-24 09:15:00 -0800,Somewhere celebrating life. ,Atlantic Time (Canada)
570267956648792064,positive,1.0,,,Virgin America,,JNLpierce,,0,@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.,,2015-02-24 09:04:10 -0800,Boston | Waltham,Quito
570265883513384960,negative,0.6705,Can't Tell,0.3614,Virgin America,,MISSGJ,,0,@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???,,2015-02-24 08:55:56 -0800,,
570264145116819457,positive,1.0,,,Virgin America,,DT_Les,,0,@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA,"[40.74804263, -73.99295302]",2015-02-24 08:49:01 -0800,,
570259420287868928,positive,1.0,,,Virgin America,,ElvinaBeck,,0,@VirginAmerica I love the hipster innovation. You are a feel good brand.,,2015-02-24 08:30:15 -0800,Los Angeles,Pacific Time (US & Canada)
570258822297579520,neutral,1.0,,,Virgin America,,rjlynch21086,,0,@VirginAmerica will you be making BOS&gt;LAS non stop permanently anytime soon?,,2015-02-24 08:27:52 -0800,"Boston, MA ",Eastern Time (US & Canada)
570256553502068736,negative,1.0,Customer Service Issue,0.3557,Virgin America,,ayeevickiee,,0,@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet,,2015-02-24 08:18:51 -0800,714,Mountain Time (US & Canada)
570249102404923392,negative,1.0,Customer Service Issue,1.0,Virgin America,,Leora13,,0,@VirginAmerica status match program.  I applied and it's been three weeks.  Called and emailed with no response.,,2015-02-24 07:49:15 -0800,,
570239632807370753,negative,1.0,Can't Tell,0.6614,Virgin America,,meredithjlynn,,0,@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail,,2015-02-24 07:11:37 -0800,,
570217831557677057,neutral,0.6854,,,Virgin America,,AdamSinger,,0,@VirginAmerica do you miss me? Don't worry we'll be together very soon.,,2015-02-24 05:44:59 -0800,"San Francisco, CA",Central Time (US & Canada)
570207886493782019,negative,1.0,Bad Flight,1.0,Virgin America,,blackjackpro911,,0,@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS,"[42.361016, -71.02000488]",2015-02-24 05:05:28 -0800,"San Mateo, CA & Las Vegas, NV",
570124596180955136,neutral,0.615,,0.0,Virgin America,,TenantsUpstairs,,0,@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix,"[33.94540417, -118.4062472]",2015-02-23 23:34:30 -0800,Brooklyn,Atlantic Time (Canada)
570114021854212096,negative,1.0,Flight Booking Problems,1.0,Virgin America,,jordanpichler,,0,"@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢",,2015-02-23 22:52:29 -0800,,Vienna
570094701371469825,neutral,1.0,,,Virgin America,,JCervantezzz,,0,@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?,,2015-02-23 21:35:43 -0800,"California, San Francisco",Pacific Time (US & Canada)
570088404156698625,negative,1.0,Customer Service Issue,1.0,Virgin America,,Cuschoolie1,,0,"@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&amp;F number at LAX!","[33.94209449, -118.40410103]",2015-02-23 21:10:41 -0800,Washington DC,Quito
570084582780899328,negative,1.0,Customer Service Issue,1.0,Virgin America,,amanduhmccarty,,0,"@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(",,2015-02-23 20:55:30 -0800,,Pacific Time (US & Canada)
570076792993611776,positive,1.0,,,Virgin America,,NorthTxHomeTeam,,0,@VirginAmerica this is great news!  America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews,"[33.2145038, -96.9321504]",2015-02-23 20:24:33 -0800,Texas,Central Time (US & Canada)
570051991277342720,neutral,0.6207,,,Virgin America,,miaerolinea,,0,Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP,,2015-02-23 18:46:00 -0800,Worldwide,Caracas
570051381534396416,positive,1.0,,,Virgin America,,Nicsplace,,0,@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday,,2015-02-23 18:43:35 -0800,Central Texas,
570045393565691904,positive,1.0,,,Virgin America,,Nicsplace,,0,"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!",,2015-02-23 18:19:47 -0800,Central Texas,
570038941497192448,neutral,0.6791,,0.0,Virgin America,,elisha_malulani,,0,@VirginAmerica when can I book my flight to Hawaii??,,2015-02-23 17:54:09 -0800,i'm creating a monster ,Pacific Time (US & Canada)
570035876845084672,negative,1.0,Customer Service Issue,1.0,Virgin America,,DannyDouglass,,0,@VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk,,2015-02-23 17:41:58 -0800,"San Francisco, CA",Pacific Time (US & Canada)
570033593394667521,positive,0.6639,,,Virgin America,,jamesferrandini,,0,"@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr",,2015-02-23 17:32:54 -0800,,
570025482344898560,negative,0.6688,Flight Booking Problems,0.6688,Virgin America,,will_lenzenjr,,0,"@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?",,2015-02-23 17:00:40 -0800,Iowa City,Central Time (US & Canada)
570016304284901379,neutral,1.0,,,Virgin America,,GottAmanda,,0,@VirginAmerica plz help me win my bid upgrade for my flight 2/27 LAX---&gt;SEA!!!  🍷👍💺✈️,"[34.0219817, -118.38591198]",2015-02-23 16:24:11 -0800,Los Angeles,
570015408788414464,neutral,0.6578,,0.0,Virgin America,,KGervaise,,0,@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp,,2015-02-23 16:20:38 -0800,Georgia,Pacific Time (US & Canada)
570013523650048002,neutral,1.0,,,Virgin America,,papamurat,,0,@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?,,2015-02-23 16:13:09 -0800,,
570012257549070337,positive,1.0,,,Virgin America,,arieldaie,,0,@VirginAmerica I'm #elevategold for a good reason: you rock!!,,2015-02-23 16:08:07 -0800,Los Angeles,
570011341483843584,neutral,0.6799,,,Virgin America,,vacations7,,0,@VirginAmerica  DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx,,2015-02-23 16:04:28 -0800,Turks and caicos,
570010571707256832,positive,1.0,,,Virgin America,,ChelseaPoe666,,0,@VirginAmerica wow this just blew my mind,,2015-02-23 16:01:25 -0800,Oakland via Midwest ,Atlantic Time (Canada)
570010539499393025,neutral,1.0,,,Virgin America,,BobGlavinVO,,0,@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree,,2015-02-23 16:01:17 -0800,"New York, NY",Eastern Time (US & Canada)
570009713447825408,neutral,0.6436,,,Virgin America,,lisaaiko,,0,@VirginAmerica @ladygaga @carrieunderwood All were entertaining,,2015-02-23 15:58:00 -0800,,
570009035455344640,neutral,0.6764,,0.0,Virgin America,,grantbrowne,,0,"@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows ""On Time"" not ""In Flight"". Thanks.",,2015-02-23 15:55:18 -0800,Worldwide,Central Time (US & Canada)
570006886012973056,positive,0.657,,,Virgin America,,joyabsalon,,0,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood,,2015-02-23 15:46:46 -0800,Northern Virginia,Eastern Time (US & Canada)
570004391731847169,neutral,1.0,,,Virgin America,,2v,,0,@VirginAmerica wish you flew out of Atlanta... Soon?,,2015-02-23 15:36:51 -0800,Los Angeles / Atlanta,Eastern Time (US & Canada)
570001194900426752,neutral,0.7118,,0.0,Virgin America,,KSmithFoundHere,,0,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.,,2015-02-23 15:24:09 -0800,,Atlantic Time (Canada)
570000071644872704,neutral,1.0,,,Virgin America,,papamurat,,0,@VirginAmerica Will flights be leaving Dallas for LA on February 24th?,,2015-02-23 15:19:41 -0800,,
569996412286582784,negative,0.6939,Flight Booking Problems,0.6939,Virgin America,,murphicus,,0,@VirginAmerica hi! i'm so excited about your $99 LGA-&gt;DAL deal- but i've been trying 2 book since last week &amp; the page never loads. thx!,,2015-02-23 15:05:09 -0800,"new york, new york",Eastern Time (US & Canada)
569996245462159361,positive,1.0,,,Virgin America,,VinnieFerra,,0,@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures,,2015-02-23 15:04:29 -0800,"brooklyn, Ny",Pacific Time (US & Canada)
569990222609412097,positive,0.635,,,Virgin America,,KevinDemsi,,0,@VirginAmerica @ladygaga @carrieunderwood  I'm Lady Gaga!!! She is amazing! 😊,,2015-02-23 14:40:33 -0800,"Bali, Republic of Indonesia",Kuala Lumpur
569990163209850881,neutral,0.7007,,,Virgin America,,giffgaffman,,0,@VirginAmerica @ladygaga @carrieunderwood - Carrie!,,2015-02-23 14:40:19 -0800,"UK, USA. ",
569989504431316993,neutral,1.0,,,Virgin America,,HanlonBrothers,,0,@VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?,,2015-02-23 14:37:42 -0800,"Gold Coast, Australia",Brisbane
569989321698074624,neutral,1.0,,,Virgin America,,emilybg78,,0,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.,,2015-02-23 14:36:58 -0800,"Stockton, CA",Arizona
569989034501500928,negative,1.0,Customer Service Issue,1.0,Virgin America,,rachie1126,,0,@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!,,2015-02-23 14:35:50 -0800,"New York, NY",Eastern Time (US & Canada)
569987622484848640,neutral,0.6858,,,Virgin America,,adawson66,,0,"@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood 😍👌","[33.57963333, -117.73024772]",2015-02-23 14:30:13 -0800,,
569986782567071744,neutral,1.0,,,Virgin America,,SocialPLC,,0,"@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!",,2015-02-23 14:26:53 -0800,"Twin Cities, Minn.",Eastern Time (US & Canada)
569986348041547778,positive,1.0,,,Virgin America,,jeffreymace01,,0,@VirginAmerica @ladygaga @carrieunderwood  love all three but you really can't beat the classics!,,2015-02-23 14:25:09 -0800,,
569982307634794497,neutral,0.6814,,0.0,Virgin America,,1stcrown,,0,@VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please.,,2015-02-23 14:09:06 -0800,USA,Central Time (US & Canada)
569976620158578688,negative,1.0,Customer Service Issue,1.0,Virgin America,,onerockgypsy,,0,@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/,,2015-02-23 13:46:30 -0800,next city,Pacific Time (US & Canada)
569973821396152323,negative,1.0,Late Flight,0.6789,Virgin America,,noelduan,,0,"@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?",,2015-02-23 13:35:23 -0800,SF ↔ NY,Eastern Time (US & Canada)
569972508499283968,positive,0.6922,,,Virgin America,,Travelzoo,,0,@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV,,2015-02-23 13:30:10 -0800,"New York, NY",Pacific Time (US & Canada)
569967019958730753,negative,1.0,Lost Luggage,1.0,Virgin America,,gianagon,,0,@VirginAmerica everything was fine until you lost my bag,"[40.6413712, -73.78311558]",2015-02-23 13:08:21 -0800,New York + Panama,Eastern Time (US & Canada)
569961866224652288,neutral,1.0,,,Virgin America,,bxchen,,0,@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?,,2015-02-23 12:47:52 -0800,"San Francisco, CA",Eastern Time (US & Canada)
569949891163615232,neutral,0.6492,,0.0,Virgin America,,seimatrun,,0,@VirginAmerica I emailed your customer service team. Let me know if you need the tracking number.,,2015-02-23 12:00:17 -0800,Los Angeles,
569948966873370625,neutral,1.0,,,Virgin America,,jamied7,,0,"@VirginAmerica hi I just booked a flight but need to add baggage, how can I do this?",,2015-02-23 11:56:37 -0800,"London, England",London
569946362126602240,negative,1.0,Flight Attendant Complaints,0.3516,Virgin America,,seimatrun,,0,@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt,,2015-02-23 11:46:16 -0800,Los Angeles,
569942903683813376,positive,1.0,,,Virgin America,,mrmichaellay,,0,"@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this.","[36.08457854, -115.13780136]",2015-02-23 11:32:31 -0800,Floridian from Cincinnati ,Eastern Time (US & Canada)
569941957490774016,positive,1.0,,,Virgin America,,TaylorLumsden,,0,@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?,,2015-02-23 11:28:46 -0800,"Dallas, Texas",Mountain Time (US & Canada)
569940834994401280,neutral,1.0,,,Virgin America,,campusmoviefest,,0,"@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF",,2015-02-23 11:24:18 -0800,USA,Eastern Time (US & Canada)
569940323746516993,neutral,1.0,,,Virgin America,,TaylorLumsden,,0,@VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks,,2015-02-23 11:22:16 -0800,"Dallas, Texas",Mountain Time (US & Canada)
569935232033366017,negative,1.0,Customer Service Issue,1.0,Virgin America,,meme_meng,,0,@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you.,,2015-02-23 11:02:02 -0800,,
569934395865493504,neutral,1.0,,,Virgin America,,kyle_romanoff,,0,@VirginAmerica what happened to Doom?!,,2015-02-23 10:58:43 -0800,,
569933816963342337,negative,1.0,Customer Service Issue,1.0,Virgin America,,GunsNDip,,0,@VirginAmerica why can't you supp the biz traveler like @SouthwestAir  and have customer service like @JetBlue #neverflyvirginforbusiness,,2015-02-23 10:56:25 -0800,,Pacific Time (US & Canada)
569933777931145216,positive,1.0,,,Virgin America,,artisticwritr87,,0,@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G,,2015-02-23 10:56:16 -0800,"Seattle, WA",Pacific Time (US & Canada)
569933405506310144,negative,0.6792,Late Flight,0.3477,Virgin America,,arieldaie,,0,@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(,,2015-02-23 10:54:47 -0800,Los Angeles,
569933360564342784,negative,1.0,Can't Tell,1.0,Virgin America,,GunsNDip,,0,@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness,,2015-02-23 10:54:36 -0800,,Pacific Time (US & Canada)
569929243146088448,negative,1.0,Can't Tell,1.0,Virgin America,,GunsNDip,,0,@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin,,2015-02-23 10:38:14 -0800,,Pacific Time (US & Canada)
569926998824394752,negative,1.0,Flight Booking Problems,1.0,Virgin America,,jsatk,,0,@VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R,"[0.0, 0.0]",2015-02-23 10:29:19 -0800,"Lower Pacific Heights, SF, CA",Pacific Time (US & Canada)
569923394990419968,neutral,0.6705,,0.0,Virgin America,,serenaklal,,0,@VirginAmerica Can't bring up my reservation online using Flight Booking Problems code,,2015-02-23 10:15:00 -0800,Chicago,Eastern Time (US & Canada)
569922008588222465,neutral,1.0,,,Virgin America,,openambit1,,0,@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4,,2015-02-23 10:09:30 -0800,,
569920824905306113,neutral,0.6545,,0.0,Virgin America,,cabowine,,0,@VirginAmerica I &lt;3 Flying VA But Life happens and I am trying to #change my trip JPERHI  Can you help.VA home page will not let me ?,,2015-02-23 10:04:47 -0800,"Los Cabos,Mexico",Arizona
569919041244147712,negative,1.0,Can't Tell,0.6513,Virgin America,,MaryAnnTaylorT,,0,@VirginAmerica Why is the site down?  When will it be back up?,,2015-02-23 09:57:42 -0800,"New York, NY",Arizona
569915941192015872,neutral,1.0,,,Virgin America,,RamotControl,,0,"@VirginAmerica ""You down with RNP?"" ""Yeah you know me!""",,2015-02-23 09:45:23 -0800,,Pacific Time (US & Canada)
569913339427434496,neutral,0.6639,,0.0,Virgin America,,losermelon,,0,"@VirginAmerica hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account?",,2015-02-23 09:35:03 -0800,,
569911816937033728,negative,1.0,Cancelled Flight,1.0,Virgin America,,AlisonK33774854,,0,@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .,,2015-02-23 09:29:00 -0800,,
569911674158731264,negative,1.0,Late Flight,1.0,Virgin America,,GunsNDip,,0,"@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin",,2015-02-23 09:28:26 -0800,,Pacific Time (US & Canada)
569911218942517248,neutral,0.6765,,0.0,Virgin America,,yazdanagh,,0,@VirginAmerica why is flight 345 redirected?,,2015-02-23 09:26:37 -0800,,
569910981868060673,negative,1.0,Customer Service Issue,0.6863,Virgin America,,MerchEngines,,0,"@VirginAmerica Is it me, or is your website down?  BTW, your new website isn't a great user experience.  Time for another redesign.",,2015-02-23 09:25:41 -0800,"Los Angeles, CA",Arizona
569909224521641984,negative,1.0,Customer Service Issue,0.6771,Virgin America,,ColorCartel,,0,@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y,,2015-02-23 09:18:42 -0800,"Austin, TX",Mountain Time (US & Canada)
569907336485019648,negative,1.0,Can't Tell,0.659,Virgin America,,MustBeSpoken,,0,@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable,,2015-02-23 09:11:12 -0800,,
569896805611089920,negative,1.0,Flight Booking Problems,0.6714,Virgin America,,mattbunk,,0,@virginamerica What is your phone number. I can't find who to call about a flight reservation.,,2015-02-23 08:29:21 -0800,"Sterling Heights, MI",Eastern Time (US & Canada)
569894449620369408,negative,1.0,Customer Service Issue,1.0,Virgin America,,louisjenny,,0,@VirginAmerica is anyone doing anything there today?  Website is useless and no one is answering the phone.,,2015-02-23 08:19:59 -0800,Washington DC,Quito
569894407001939968,neutral,1.0,,,Virgin America,,STravelsW,,0,@VirginAmerica trying to add my boy Prince to my ressie. SF this Thursday @VirginAmerica from LAX http://t.co/GsB2J3c4gM,,2015-02-23 08:19:49 -0800,"Manhattan Beach, CA",
569892199690678272,negative,1.0,Late Flight,0.6882,Virgin America,,GunsNDip,,0,@VirginAmerica why must a traveler miss a flight to Late Flight check a bag?  I missed my morning appointments and you lost my business. #sfo2lax,,2015-02-23 08:11:03 -0800,,Pacific Time (US & Canada)
569891469210755074,neutral,1.0,,,Virgin America,,joeyrenagade,,0,@VirginAmerica check out new music http://t.co/maRcnOCWzn,,2015-02-23 08:08:08 -0800,Greater Los Angeles,
569891436100874241,negative,0.6925,Late Flight,0.3521,Virgin America,,mrmichaellay,,0,@virginamerica how's a direct flight FLL-&gt;SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky,"[0.0, 0.0]",2015-02-23 08:08:01 -0800,Floridian from Cincinnati ,Eastern Time (US & Canada)
569887310713479168,negative,1.0,Late Flight,0.3486,Virgin America,,GunsNDip,,0,@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.,,2015-02-23 07:51:37 -0800,,Pacific Time (US & Canada)
569887049446076416,positive,1.0,,,Virgin America,,TheDuchessSF,,0,"@VirginAmerica - amazing customer  service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying",,2015-02-23 07:50:35 -0800,Online,Pacific Time (US & Canada)
569884551712886785,negative,1.0,Customer Service Issue,1.0,Virgin America,,BeLeather,,0,@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm,"[0.0, 0.0]",2015-02-23 07:40:39 -0800,,Pacific Time (US & Canada)
569884407852437504,negative,1.0,Flight Booking Problems,0.6366,Virgin America,,BeLeather,,0,@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.,"[0.0, 0.0]",2015-02-23 07:40:05 -0800,,Pacific Time (US & Canada)
569881548515708928,neutral,0.6593,,0.0,Virgin America,,drcaseydrake,,0,@VirginAmerica I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?,"[37.79374402, -122.39327564]",2015-02-23 07:28:43 -0800,"Dallas, TX",
569873669700358144,positive,0.6823,,0.0,Virgin America,,flyfromWAS,,0,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare",,2015-02-23 06:57:25 -0800,"Washington, DC",Eastern Time (US & Canada)
569873668131717120,neutral,1.0,,,Virgin America,,flyfromSEA,,0,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare",,2015-02-23 06:57:24 -0800,Seattle,Central Time (US & Canada)
569873665640292353,positive,0.6806,,,Virgin America,,flyfromNYC,,0,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare",,2015-02-23 06:57:24 -0800,"New York City, NY",Central Time (US & Canada)
569873664612704256,neutral,0.6529,,,Virgin America,,flyfromLAX,,0,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/QDlJHslOI5 #CheapFlights #FareCompare",,2015-02-23 06:57:24 -0800,"Los Angeles, CA",Central Time (US & Canada)
569872058613673984,positive,0.6779999999999999,,,Virgin America,,Silvanabfer,,0,@VirginAmerica Have a great week 🌞✈,,2015-02-23 06:51:01 -0800,,
569861209781989377,positive,0.3482,,0.0,Virgin America,,AdamJdubs,,0,@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH,,2015-02-23 06:07:54 -0800,Earth,Eastern Time (US & Canada)
569847920192655361,negative,1.0,Late Flight,1.0,Virgin America,,nicholas_v,,0,"@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a ""tech stop""?","[26.074379, -80.1416831]",2015-02-23 05:15:06 -0800,,Eastern Time (US & Canada)
569814339785338880,positive,1.0,,,Virgin America,,tstashajones,,0,"@VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives &amp; a comfortable flying experience",,2015-02-23 03:01:39 -0800,"Halifax, Nova Scotia, Canada",Eastern Time (US & Canada)
569777607371128834,positive,1.0,,,Virgin America,,SkateMamas,,0,@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!,,2015-02-23 00:35:42 -0800,"Los Angeles, CA",
569774078233419776,positive,1.0,,,Virgin America,,dngoo,,0,@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.,,2015-02-23 00:21:40 -0800,"Near a park, water, or lights",Pacific Time (US & Canada)
569770363623575552,positive,1.0,,,Virgin America,,SamBrittenham,,0,"@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining",,2015-02-23 00:06:55 -0800,USA,Eastern Time (US & Canada)
569748316776325120,negative,0.6832,Customer Service Issue,0.3773,Virgin America,,usagibrian,,0,@VirginAmerica Use another browser! 2015 &amp; a brand with a reputation built on tech response doesn't have a cross-browser compatible website?,,2015-02-22 22:39:18 -0800,San Francisco CA,Pacific Time (US & Canada)
569741221783957504,negative,1.0,Flight Booking Problems,0.6767,Virgin America,,usagibrian,,0,"@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?",,2015-02-22 22:11:07 -0800,San Francisco CA,Pacific Time (US & Canada)
569737603617943552,negative,1.0,Customer Service Issue,0.6527,Virgin America,,KindofLuke,,0,@VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370,,2015-02-22 21:56:44 -0800,,
569714127792254976,positive,1.0,,,Virgin America,,ptbrodie,,0,@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!,,2015-02-22 20:23:27 -0800,San Francisco,
569675144353828864,positive,1.0,,,Virgin America,,cheryleng,,0,@VirginAmerica you have the absolute best team and customer service ever.  Every time I fly with you I'm delighted.  Thank you!,"[33.9469039, -118.40716847]",2015-02-22 17:48:33 -0800,,Pacific Time (US & Canada)
569674358135914496,neutral,1.0,,,Virgin America,,HishamSharaby,,0,"@VirginAmerica Do you provide complimentary upgrades to first class, if there are available seats?",,2015-02-22 17:45:25 -0800,New York,Eastern Time (US & Canada)
569666477265018881,negative,0.6703,Customer Service Issue,0.6703,Virgin America,,ChrisFordisHere,,0,@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!,"[51.04345575, -114.06071363]",2015-02-22 17:14:06 -0800,NYC,Tehran
569652497947734017,positive,1.0,,,Virgin America,,JKF1897,,0,@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue,,2015-02-22 16:18:33 -0800,,
569649116487290880,neutral,1.0,,,Virgin America,,F6x,,0,@VirginAmerica How can I watch the #Oscars2015 on my JFK-&gt;SFO flight?,"[40.64662464, -73.77090177]",2015-02-22 16:05:07 -0800,"San Francisco, CA",Pacific Time (US & Canada)
569643262459269120,neutral,0.6535,,0.0,Virgin America,,lawyang588,,0,@VirginAmerica is flight 882 Cancelled Flightled and what do I do if it is?,,2015-02-22 15:41:51 -0800,,
569642845516275712,negative,1.0,Customer Service Issue,0.6448,Virgin America,,melokudo,,0,@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check.,,2015-02-22 15:40:12 -0800,,Eastern Time (US & Canada)
569634318349246464,negative,1.0,Can't Tell,1.0,Virgin America,,ChrysiChrysic,,0,@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry,,2015-02-22 15:06:19 -0800,,
569633630978310145,neutral,1.0,,,Virgin America,,nikkisixxfan93,,0,@VirginAmerica has flight number 276 from SFO to Cabo San Lucas arrived yet?,,2015-02-22 15:03:35 -0800,"Sacramento,California",Pacific Time (US & Canada)
569633279546036224,negative,1.0,Cancelled Flight,0.6875,Virgin America,,ChrysiChrysic,,0,@VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline  Shame on you!,,2015-02-22 15:02:11 -0800,,
569630092273410048,negative,1.0,Late Flight,1.0,Virgin America,,MOCBlogger,,0,@VirginAmerica Another delayed flight? #likingyoulessandless,,2015-02-22 14:49:31 -0800,San Diego,Alaska
569627480425766912,negative,1.0,Customer Service Issue,1.0,Virgin America,,tfaz,,0,@VirginAmerica I need to register a service dog for a first class ticket from SFO &gt; Dulles. The phone queue is an hour or longer. Pls advise,,2015-02-22 14:39:09 -0800,"Oakland, California",Pacific Time (US & Canada)
569625739231948800,positive,1.0,,,Virgin America,,lisaptv,,1,@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015,,2015-02-22 14:32:14 -0800,,Mountain Time (US & Canada)
569625609799774208,neutral,1.0,,,Virgin America,,dropapp,,0,"@VirginAmerica, @reallytallchris dropped a track on you... https://t.co/zv2pt6TRK9",,2015-02-22 14:31:43 -0800,,
569620102389350401,positive,0.7011,,,Virgin America,,HollywoodHotMom,,0,@VirginAmerica always!!! Xoxo,,2015-02-22 14:09:50 -0800,All Over!,Pacific Time (US & Canada)
569619569372823552,negative,1.0,Flight Booking Problems,1.0,Virgin America,,GoShar2012,,0,@VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated,,2015-02-22 14:07:43 -0800,"Providence, RI",Eastern Time (US & Canada)
569618527948115968,negative,0.6543,Flight Attendant Complaints,0.3562,Virgin America,,MOCBlogger,,0,@VirginAmerica You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at @sfo #lame,,2015-02-22 14:03:34 -0800,San Diego,Alaska
569616490380439552,positive,1.0,,,Virgin America,,SkateMamas,,0,@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!!,,2015-02-22 13:55:28 -0800,"Los Angeles, CA",
569615109363929088,neutral,0.355,,0.0,Virgin America,,FiDiFamilies,,0,@VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service 😃,,2015-02-22 13:49:59 -0800,New York City ,Eastern Time (US & Canada)
569614365755899905,negative,0.6889,Late Flight,0.6889,Virgin America,,jarrydosborne,,0,@VirginAmerica please provide status for flight 769.  I cant imagine it's on time as the Web indicates  dude to weather here and/or Dallas,,2015-02-22 13:47:02 -0800,New York,Eastern Time (US & Canada)
569614024578600960,positive,1.0,,,Virgin America,,HollywoodHotMom,,0,@VirginAmerica you have amazing staff &amp; super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!,,2015-02-22 13:45:41 -0800,All Over!,Pacific Time (US & Canada)
569609971383586817,negative,1.0,Cancelled Flight,1.0,Virgin America,,mlorenzen,,0,"@VirginAmerica I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :(",,2015-02-22 13:29:34 -0800,"iPhone: 29.741360,-90.131523",Pacific Time (US & Canada)
569608328998887424,negative,0.679,Flight Booking Problems,0.3684,Virgin America,,Tyler_Starrine,,0,@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.,,2015-02-22 13:23:03 -0800,Los Angeles,Pacific Time (US & Canada)
569599867716132864,positive,1.0,,,Virgin America,,jessicajaymes,,2,Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.,"[33.94652852, -118.40766257]",2015-02-22 12:49:25 -0800,"hollywood, california",Pacific Time (US & Canada)
569596445680115712,positive,1.0,,,Virgin America,,livingfitly,,0,@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf,,2015-02-22 12:35:49 -0800,"Washington, DC",Eastern Time (US & Canada)
569596097540132864,negative,1.0,Damaged Luggage,0.6501,Virgin America,,khartline,,0,.@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.,,2015-02-22 12:34:26 -0800,Las Vegas,Pacific Time (US & Canada)
569594386066984960,negative,1.0,Damaged Luggage,1.0,Virgin America,,khartline,,0,.@VirginAmerica does that mean you don't have a policy for destroyed luggage?,,2015-02-22 12:27:38 -0800,Las Vegas,Pacific Time (US & Canada)
569586660909973504,neutral,1.0,,,Virgin America,,MACRoxburgh,,0,@VirginAmerica is there special assistance if I travel alone w/2 kids and 1 infant? Priority boarding?,,2015-02-22 11:56:57 -0800,,Atlantic Time (Canada)
569580805036453888,positive,1.0,,,Virgin America,,paulnakada,,0,@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-),,2015-02-22 11:33:40 -0800,San Francisco,Pacific Time (US & Canada)
569575679722786816,neutral,1.0,,,Virgin America,,wildcatdad,,0,@VirginAmerica is your website ever coming back online?,,2015-02-22 11:13:18 -0800,,
569575003248676864,neutral,0.6732,,0.0,Virgin America,,RheaThurman1,,0,"@VirginAmerica  - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?",,2015-02-22 11:10:37 -0800,,
569574973662232576,neutral,1.0,,,Virgin America,,Osiris91780,,0,@VirginAmerica Is flight 0769 out of LGA to DFW on time?,,2015-02-22 11:10:30 -0800,,
569574961158815745,neutral,1.0,,,Virgin America,,HeatherWhoo,,0,@VirginAmerica my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license?,,2015-02-22 11:10:27 -0800,,
569572942381649920,negative,1.0,Customer Service Issue,0.6983,Virgin America,,paulnakada,,0,@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone.  phone is 30 minute wait.,,2015-02-22 11:02:26 -0800,San Francisco,Pacific Time (US & Canada)
569572740723712001,negative,0.6593,Cancelled Flight,0.6593,Virgin America,,RampantSmashing,,0,@VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!,,2015-02-22 11:01:38 -0800,CA,
569566981835218944,negative,1.0,Flight Booking Problems,0.6556,Virgin America,,intlwriter,,0,"@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site",,2015-02-22 10:38:45 -0800,@ the moment in New Delhi,Pacific Time (US & Canada)
569564853460807680,negative,1.0,Late Flight,0.3571,Virgin America,,finslippy,,0,"@VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable.",,2015-02-22 10:30:17 -0800,Brooklyn,Eastern Time (US & Canada)
569564610837086209,negative,1.0,Cancelled Flight,1.0,Virgin America,,finslippy,,0,"@VirginAmerica our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2)",,2015-02-22 10:29:19 -0800,Brooklyn,Eastern Time (US & Canada)
569562202405019650,negative,1.0,Bad Flight,1.0,Virgin America,,Gr8Fratsby,,0,@virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter,,2015-02-22 10:19:45 -0800,"Washington, DC",Eastern Time (US & Canada)
569541127340040192,negative,0.6517,Customer Service Issue,0.3371,Virgin America,,sbaaronson,,0,@VirginAmerica is the website down?,,2015-02-22 08:56:00 -0800,Los Angeles,
569540405676654592,negative,0.68,Customer Service Issue,0.35,Virgin America,,jonesbasf,,0,@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2,,2015-02-22 08:53:08 -0800,,
569494748341407744,negative,1.0,Customer Service Issue,0.7002,Virgin America,,Gr8Fratsby,,0,@VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers,,2015-02-22 05:51:43 -0800,"Washington, DC",Eastern Time (US & Canada)
569482263345307648,neutral,1.0,,,Virgin America,,NewsSWA,,0,@VirginAmerica Plans to Include Austin to its Dallas Route - TopNews Arab #Emirates http://t.co/aqZWecOkk2,,2015-02-22 05:02:06 -0800,FL410,Sydney
569477692166316033,negative,1.0,Customer Service Issue,1.0,Virgin America,,CSHangover,,0,@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh,,2015-02-22 04:43:56 -0800,Tokyo,Irkutsk
569461469042966528,negative,1.0,longlines,0.6818,Virgin America,,girlphotophilly,,0,@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!,,2015-02-22 03:39:28 -0800,"Philadelphia, Pa",Eastern Time (US & Canada)
569459618881019905,neutral,1.0,,,Virgin America,,NewsSWA,,0,@VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http://t.co/EwwGi97gdx,,2015-02-22 03:32:07 -0800,FL410,Sydney
569452063920226304,neutral,1.0,,,Virgin America,,NewsSWA,,0,"@VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu",,2015-02-22 03:02:06 -0800,FL410,Sydney
569447071910105089,neutral,1.0,,,Virgin America,,Graemelodge5545,,0,@VirginAmerica Lister to my show my on Monday 1230 130,,2015-02-22 02:42:16 -0800,,
569429411646156800,neutral,1.0,,,Virgin America,,NewsSWA,,0,@VirginAmerica to begin Dallas-Austin #flights in April - 88.9 KETR http://t.co/SSUVWwkyHH,,2015-02-22 01:32:05 -0800,FL410,Sydney
569369239183872000,negative,1.0,Can't Tell,0.6629999999999999,Virgin America,,Boards707,,0,"@VirginAmerica congrats, you just got all my business from EWR to SFO/LAX. Fuck you @united fl1289 SFO/EWR was the clincher...",,2015-02-21 21:32:59 -0800,"Belmar, NJ",Eastern Time (US & Canada)
569368160291463168,negative,1.0,Customer Service Issue,0.6777,Virgin America,,MikeWiener,,0,@VirginAmerica  I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed,,2015-02-21 21:28:42 -0800,,Eastern Time (US & Canada)
569356387785900032,neutral,0.6816,,0.0,Virgin America,,khartline,,0,@VirginAmerica I'd love to know what your policy is for damaged luggage.,,2015-02-21 20:41:55 -0800,Las Vegas,Pacific Time (US & Canada)
569354267854704641,positive,1.0,,,Virgin America,,simpasmore,,0,@VirginAmerica Thank you for the follow,,2015-02-21 20:33:30 -0800,Barbados ,Eastern Time (US & Canada)
569351220097216512,negative,1.0,Customer Service Issue,1.0,Virgin America,,ChrysiChrysic,,0,@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers,,2015-02-21 20:21:23 -0800,,
569348775631675392,negative,1.0,Cancelled Flight,0.3709,Virgin America,,ChrysiChrysic,,0,@VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?,,2015-02-21 20:11:40 -0800,,
569324558999691264,neutral,0.6701,,0.0,Virgin America,,TTINAC11,,0,@VirginAmerica @TTINAC11 I DM you,,2015-02-21 18:35:27 -0800,"Las Vegas, NV",Mountain Time (US & Canada)
569323106210152448,neutral,0.6942,,0.0,Virgin America,,elaurawrr,,0,@VirginAmerica can you please have flights in  SJC ? I have no choice but to fly Southwest to Vegas 😩😭,,2015-02-21 18:29:40 -0800,,Arizona
569323082701275138,negative,1.0,Customer Service Issue,0.7148,Virgin America,,joyabsalon,,0,@VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!,,2015-02-21 18:29:35 -0800,Northern Virginia,Eastern Time (US & Canada)
569318651502989312,negative,0.6791,Cancelled Flight,0.6791,Virgin America,,meladorri,,0,@VirginAmerica Flight from BOS &gt; LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline?,,2015-02-21 18:11:58 -0800,"Boston, MA",Central Time (US & Canada)
569318130356502528,positive,0.3579,,0.0,Virgin America,,miaerolinea,,0,😎 RT @VirginAmerica: You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt,,2015-02-21 18:09:54 -0800,Worldwide,Caracas
569316358845911040,positive,1.0,,,Virgin America,,archiegips,,0,@VirginAmerica Only way to fly! #Elevate #Gold,,2015-02-21 18:02:51 -0800,LaLa Land,Pacific Time (US & Canada)
569311498301870080,neutral,0.653,,,Virgin America,,obiwantoby,,0,@VirginAmerica If only you guys had flights from CMH.,,2015-02-21 17:43:33 -0800,,Quito
569311060903268352,negative,1.0,Can't Tell,0.648,Virgin America,,MarwaYousofzoy,,0,"@VirginAmerica a lot of ""apologies"" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever.",,2015-02-21 17:41:48 -0800,,
569310635986546688,negative,1.0,Flight Attendant Complaints,0.6729,Virgin America,,TTINAC11,,0,@VirginAmerica  for all my flight stuff wrong and did nothing about it. Had #worst #flight ever,,2015-02-21 17:40:07 -0800,"Las Vegas, NV",Mountain Time (US & Canada)
569305113589714944,neutral,0.6743,,0.0,Virgin America,,TheNotoriousLEX,,0,@VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?,,2015-02-21 17:18:10 -0800,Chicago ,Central Time (US & Canada)
569304436612444160,positive,0.6783,,,Virgin America,,advertisingdiva,,0,@VirginAmerica you will match my #AmericanAirlines status? Cool!,"[38.9128188, -77.00798226]",2015-02-21 17:15:29 -0800,DC - LA - Venice Beach,Eastern Time (US & Canada)
569304208534597632,neutral,0.6863,,,Virgin America,,Floxie10,,0,“@VirginAmerica:You've met your match.Got status on another airline? Upgrade : http://t.co/H952rDKTqy” @asarco_ES_ar ? 🙉,,2015-02-21 17:14:35 -0800,Argentina,
569304030847090688,negative,1.0,Flight Booking Problems,0.6705,Virgin America,,alexrkonrad,,0,@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business,,2015-02-21 17:13:52 -0800,"New York, NY",Eastern Time (US & Canada)
569303931916038144,negative,1.0,Can't Tell,1.0,Virgin America,,MarwaYousofzoy,,0,@VirginAmerica you suck!,,2015-02-21 17:13:29 -0800,,
569298165855338497,positive,1.0,,,Virgin America,,lexiesalas,,0,@VirginAmerica thanks!,,2015-02-21 16:50:34 -0800,BAYAREA✈️NYC,Pacific Time (US & Canada)
569290361870426112,negative,1.0,Flight Booking Problems,0.6648,Virgin America,,MaximWheatley,,0,@VirginAmerica Just DM'd. Same issue persisting.,,2015-02-21 16:19:33 -0800,"Washington, DC",Atlantic Time (Canada)
569282249717194754,negative,1.0,Cancelled Flight,1.0,Virgin America,,FiDiFamilies,,0,@VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids,,2015-02-21 15:47:19 -0800,New York City ,Eastern Time (US & Canada)
569277854950817792,negative,1.0,Flight Booking Problems,1.0,Virgin America,,lexiesalas,,0,@VirginAmerica trying to book a flight &amp; your site is down 😁,,2015-02-21 15:29:51 -0800,BAYAREA✈️NYC,Pacific Time (US & Canada)
569277352129138688,negative,0.7158,Cancelled Flight,0.7158,Virgin America,,Artenis15,,0,@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything,,2015-02-21 15:27:52 -0800,MA // Ashton in Wonderland,Eastern Time (US & Canada)
569263837448269826,negative,1.0,Cancelled Flight,1.0,Virgin America,,NancyJFriedman,,0,@VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed.  #expected better,,2015-02-21 14:34:09 -0800,New York City,Eastern Time (US & Canada)
569262527281913857,positive,1.0,,,Virgin America,,JT_Magana,,0,@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue,,2015-02-21 14:28:57 -0800,,
569262225900359680,negative,1.0,Customer Service Issue,0.6733,Virgin America,,MaximWheatley,,0,@VirginAmerica Your website is down and I'm trying to check in!,,2015-02-21 14:27:45 -0800,"Washington, DC",Atlantic Time (Canada)
569261347688607744,positive,1.0,,,Virgin America,,carabubes,,0,"@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)",,2015-02-21 14:24:16 -0800,"Los Angeles, California",Central Time (US & Canada)
569261128532041728,neutral,0.6809,,0.0,Virgin America,,carabubes,,0,@VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!,,2015-02-21 14:23:24 -0800,"Los Angeles, California",Central Time (US & Canada)
569260526976544768,positive,1.0,,,Virgin America,,wmrrock,,0,@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4,,2015-02-21 14:21:00 -0800,CT,Eastern Time (US & Canada)
569253311813185537,positive,1.0,,,Virgin America,,DailyBillboard,,0,@VirginAmerica Keep up the great work :),,2015-02-21 13:52:20 -0800,"Los Angeles, California",Pacific Time (US & Canada)
569253236093267969,positive,1.0,,,Virgin America,,BigRichTexasPam,,0,@VirginAmerica my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY,"[32.84359605, -96.84910929]",2015-02-21 13:52:02 -0800,FREE ADVICE! ,Central Time (US & Canada)
569250469178175488,positive,0.6775,,0.0,Virgin America,,rtw4,,0,@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously,,2015-02-21 13:41:02 -0800,"Natick, MA, USA",Central Time (US & Canada)
569248437050302464,neutral,1.0,,,Virgin America,,casualdiego,,0,@VirginAmerica can you please get me to the new york area before monday afternoon,,2015-02-21 13:32:58 -0800,"okayville, population me",
569248400836726786,positive,1.0,,,Virgin America,,kyle_romanoff,,0,"@VirginAmerica Thanks so much for the awesome support, you guys rock!",,2015-02-21 13:32:49 -0800,,
569247769166266368,negative,0.7053,Bad Flight,0.7053,Virgin America,,wmrrock,,0,@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback,,2015-02-21 13:30:18 -0800,CT,Eastern Time (US & Canada)
569247394002563072,negative,1.0,Late Flight,1.0,Virgin America,,wmrrock,,0,@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.,,2015-02-21 13:28:49 -0800,CT,Eastern Time (US & Canada)
569244860286263297,negative,0.642,Cancelled Flight,0.642,Virgin America,,BigRichTexasPam,,0,@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of!  ❄️❄️❄️,"[32.8437698, -96.84928399]",2015-02-21 13:18:45 -0800,FREE ADVICE! ,Central Time (US & Canada)
569240250192670720,positive,0.6667,,0.0,Virgin America,,aaronkurlander,,0,@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!,,2015-02-21 13:00:26 -0800,"New York, NY",Eastern Time (US & Canada)
569238877178716161,negative,1.0,Cancelled Flight,0.6735,Virgin America,,MistakeCakeJake,,0,@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?,,2015-02-21 12:54:58 -0800,,Central Time (US & Canada)
569237252154372097,negative,1.0,Customer Service Issue,0.6968,Virgin America,,NoelArtiles,,0,@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.,"[0.0, 0.0]",2015-02-21 12:48:31 -0800,"Austin, TX",Central Time (US & Canada)
569236471690829825,neutral,0.634,,0.0,Virgin America,,floatingatoll,,0,"@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight",,2015-02-21 12:45:25 -0800,"Silicon Valley, California",Pacific Time (US & Canada)
569236251129163777,negative,0.6990000000000001,Customer Service Issue,0.6990000000000001,Virgin America,,floatingatoll,,0,"@VirginAmerica your mobile site is broken, shows 
""{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points"", won't let me checkin",,2015-02-21 12:44:32 -0800,"Silicon Valley, California",Pacific Time (US & Canada)
569230983075115010,negative,0.664,Cancelled Flight,0.3412,Virgin America,,aaronkurlander,,0,@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin,,2015-02-21 12:23:36 -0800,"New York, NY",Eastern Time (US & Canada)
569229785500680192,negative,1.0,Cancelled Flight,0.6452,Virgin America,,aaronkurlander,,0,"@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?",,2015-02-21 12:18:51 -0800,"New York, NY",Eastern Time (US & Canada)
569226875349835776,negative,1.0,Customer Service Issue,0.6766,Virgin America,,borknagar,,0,@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks,,2015-02-21 12:07:17 -0800,chile,Santiago
569224234150404096,negative,1.0,Flight Booking Problems,0.6954,Virgin America,,propsonline,,0,@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh,,2015-02-21 11:56:47 -0800,"California, USA",Pacific Time (US & Canada)
569223788639821824,negative,1.0,Cancelled Flight,1.0,Virgin America,,propsonline,,0,@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...,,2015-02-21 11:55:01 -0800,"California, USA",Pacific Time (US & Canada)
569222494952886272,positive,0.6522,,,Virgin America,,carlos89178,,0,@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj,,2015-02-21 11:49:53 -0800,,
569221440794271745,positive,1.0,,,Virgin America,,carlos89178,,0,@VirginAmerica wish I can afford to fly with you next Friday  going back home.. love everything  about your airline,,2015-02-21 11:45:41 -0800,,
569221156504530944,negative,1.0,Can't Tell,0.6526,Virgin America,,shounshounette,,0,@VirginAmerica  how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad,,2015-02-21 11:44:33 -0800,,
569220232293720066,neutral,1.0,,,Virgin America,,alanzeino,,0,"@VirginAmerica it’s just a bug report, guys",,2015-02-21 11:40:53 -0800,San Francisco,Pacific Time (US & Canada)
569218762907324416,negative,1.0,Customer Service Issue,1.0,Virgin America,,DonnellyPatrick,,0,@VirginAmerica hold times at call center are a bit much,,2015-02-21 11:35:03 -0800,SF Bay Area,Pacific Time (US & Canada)
569212570478911489,positive,0.7081,,,Virgin America,,stefanpinto,,0,@VirginAmerica Like http://t.co/VPqEm31XUQ,,2015-02-21 11:10:26 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569211675108179968,negative,0.6455,Flight Booking Problems,0.3497,Virgin America,,josephschwegler,,0,@VirginAmerica Site down? #help,,2015-02-21 11:06:53 -0800,,Pacific Time (US & Canada)
569209566715469824,positive,1.0,,,Virgin America,,jennifer_caron,,0,@VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l,,2015-02-21 10:58:30 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569208480793567233,positive,0.6899,,,Virgin America,,miaerolinea,,0,"Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy",,2015-02-21 10:54:11 -0800,Worldwide,Caracas
569205125278859265,positive,1.0,,,Virgin America,,ninjasistah,,0,@VirginAmerica thanks so much!,,2015-02-21 10:40:51 -0800,Massachusetts,Eastern Time (US & Canada)
569204272795004928,negative,0.6701,Customer Service Issue,0.3505,Virgin America,,daniellewolff,,0,"@VirginAmerica Trying to reset my password, email never arrives. Help?",,2015-02-21 10:37:28 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569202691185909760,positive,0.6575,,,Virgin America,,EleonoraKaras,,0,"@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http://t.co/wU3LbCNcr9",,2015-02-21 10:31:11 -0800,New York,
569201943131738113,positive,1.0,,,Virgin America,,carlosondrums,,0,@VirginAmerica Very nicely done. 👏,,2015-02-21 10:28:13 -0800,Las Vegas,Eastern Time (US & Canada)
569200619430420480,positive,0.6701,,,Virgin America,,ninjasistah,,0,@VirginAmerica I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;),,2015-02-21 10:22:57 -0800,Massachusetts,Eastern Time (US & Canada)
569200606595952640,negative,0.6489,Late Flight,0.6489,Virgin America,,stephenasilverm,,0,@VirginAmerica What is the reason  for the delay of the departure of VX 413 from JFK this afternoon?,,2015-02-21 10:22:54 -0800,,
569198782421663745,negative,0.6786,Cancelled Flight,0.6786,Virgin America,,mrl6626,,0,"@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?",,2015-02-21 10:15:39 -0800,,Arizona
569198104806699008,positive,1.0,,,Virgin America,,SunRighteous,,0,@VirginAmerica hahaha 😂@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!💗,,2015-02-21 10:12:58 -0800,,Alaska
569197967959154688,positive,1.0,,,Virgin America,,readerriter,,0,@VirginAmerica sounds like fun !,,2015-02-21 10:12:25 -0800,"CALIFORNIA, USA",Pacific Time (US & Canada)
569197611393163264,neutral,1.0,,,Virgin America,,jeredscott,,0,@VirginAmerica any updates on flight 413 from Jfk &gt; Lax,,2015-02-21 10:11:00 -0800,"downtown, CA",Pacific Time (US & Canada)
569197515993534464,neutral,1.0,,,Virgin America,,eric_t_lee,,0,@virginamerica spruce moose!,,2015-02-21 10:10:37 -0800,Brooklyn,Eastern Time (US & Canada)
569192778468626432,negative,1.0,Customer Service Issue,1.0,Virgin America,,bluesmoon,,0,"@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable.",,2015-02-21 09:51:48 -0800,"Cambridge, MA, USA, Earth",Eastern Time (US & Canada)
569182336715243520,negative,0.6473,Lost Luggage,0.3341,Virgin America,,RedSoxGirl1976,,0,"@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?",,2015-02-21 09:10:18 -0800,Somewhere outside of Fenway,Eastern Time (US & Canada)
569180623165915137,positive,0.6771,,,Virgin America,,InuAtah,,0,"@VirginAmerica classiq, luv Virgin America. Greetingz",,2015-02-21 09:03:30 -0800,Abuja,
569179517522046977,negative,0.6636,Customer Service Issue,0.6636,Virgin America,,borknagar,,0,"@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues",,2015-02-21 08:59:06 -0800,chile,Santiago
569176777056079874,positive,1.0,,,Virgin America,,Recessionista,,0,@VirginAmerica Thanks for your great customer service today &amp; for helping me get all my travel sorted out!,,2015-02-21 08:48:13 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569165709516759042,positive,1.0,,,Virgin America,,moosekazmi,,0,@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason,,2015-02-21 08:04:14 -0800,"Las Piedras, Peru",
569110766235877376,positive,1.0,,,Virgin America,,_LisaCap,,0,@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!,,2015-02-21 04:25:54 -0800,"Charlestown, MA",
569083230361673728,negative,0.6706,Bad Flight,0.3514,Virgin America,,eatgregeat,,0,"@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews","[26.06726717, -80.14433663]",2015-02-21 02:36:29 -0800,,Eastern Time (US & Canada)
569028851860254720,negative,1.0,Flight Booking Problems,0.6809,Virgin America,,alanzeino,,0,@VirginAmerica current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ,,2015-02-20 23:00:24 -0800,San Francisco,Pacific Time (US & Canada)
569022319437357056,negative,1.0,Damaged Luggage,1.0,Virgin America,,khartline,,0,@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.,,2015-02-20 22:34:27 -0800,Las Vegas,Pacific Time (US & Canada)
569020707113476096,positive,1.0,,,Virgin America,,courtDMC,,0,"@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless &amp; free.",,2015-02-20 22:28:03 -0800,New York for now.,Central Time (US & Canada)
569018352464588800,neutral,0.6598,,,Virgin America,,woawABQ,,0,"@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh",,2015-02-20 22:18:41 -0800,"Albuquerque, NM",
569011849976348672,positive,1.0,,,Virgin America,,Cydney_Chase,,0,@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo,,2015-02-20 21:52:51 -0800,#SF#Optimist #Freefalling,Pacific Time (US & Canada)
568989005162766337,neutral,1.0,,,Virgin America,,AirlineFuel,,0,"@VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http://t.co/qm9dQbai6G",,2015-02-20 20:22:04 -0800,Global,Sydney
568977439398821888,neutral,1.0,,,Virgin America,,OriginalTuna,,0,@VirginAmerica any plans to start flying direct from DAL to LAS?,,2015-02-20 19:36:07 -0800,Texas,Central Time (US & Canada)
568977175149293570,neutral,0.6701,,,Virgin America,,ImThankfulRadio,,0,@VirginAmerica BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http://t.co/ybMbGs0dHn,"[0.0, 0.0]",2015-02-20 19:35:04 -0800,Washington State,Pacific Time (US & Canada)
568972394297077760,positive,1.0,,,Virgin America,,AnnaProsser,,0,"@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!",,2015-02-20 19:16:04 -0800,USA,Pacific Time (US & Canada)
568945958970531840,negative,1.0,Bad Flight,0.6765,Virgin America,,HenryLucero,,0,@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒,,2015-02-20 17:31:01 -0800,"Los Angeles, CA",
568945265899483136,neutral,1.0,,,Virgin America,,daisy1016,,0,@VirginAmerica Grand Budapest Hotel #OscarsCountdown,,2015-02-20 17:28:16 -0800,Florida,Eastern Time (US & Canada)
568943244027006976,neutral,1.0,,,Virgin America,,TGSOFL,,0,@VirginAmerica This is what you missed @NewsVP. Next trip to the 407.,,2015-02-20 17:20:14 -0800,Florida,Eastern Time (US & Canada)
568942331921092608,negative,0.6965,Bad Flight,0.3634,Virgin America,,stephanieslome,,0,@VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!,,2015-02-20 17:16:37 -0800,San Francisco,Pacific Time (US & Canada)
568940002849255425,negative,1.0,Customer Service Issue,0.6633,Virgin America,,Alex_Ricardo,,0,@VirginAmerica there is something wrong with you website in Safari iPhone,,2015-02-20 17:07:21 -0800,Montreal,Eastern Time (US & Canada)
568929979981033472,positive,1.0,,,Virgin America,,djchuang,,1,@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet,"[32.8454782, -96.8504585]",2015-02-20 16:27:32 -0800,"Orange County, CA",Pacific Time (US & Canada)
568929026644975616,negative,0.6368,Can't Tell,0.6368,Virgin America,,miekd,,0,@VirginAmerica Already checked in so the page expired :X,,2015-02-20 16:23:44 -0800,San Francisco,Pacific Time (US & Canada)
568928741298012160,negative,1.0,Customer Service Issue,0.6525,Virgin America,,insideout,,0,@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!,,2015-02-20 16:22:36 -0800,,Central Time (US & Canada)
568928605226426370,neutral,1.0,,,Virgin America,,AirlineFuel,,0,@VirginAmerica shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y,,2015-02-20 16:22:04 -0800,Global,Sydney
568926018049691648,neutral,1.0,,,Virgin America,,fromtheleftseat,,0,@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4,,2015-02-20 16:11:47 -0800,Phoenix AZ,Arizona
568923762764095488,positive,0.6855,,,Virgin America,,AlyssaJenS,,0,@VirginAmerica I see what you did there ;),,2015-02-20 16:02:49 -0800,"Bay Area, CA",Pacific Time (US & Canada)
568920614716600320,neutral,0.6803,,,Virgin America,,Kevin_E_Park,,0,@VirginAmerica way to take advantage of #MayweatherPacquiao :),,2015-02-20 15:50:19 -0800,,Pacific Time (US & Canada)
568920221882257408,neutral,1.0,,,Virgin America,,FlexinFinessinB,,0,@VirginAmerica you know I'm flying virgin for the fight #MayweatherPacquiao,,2015-02-20 15:48:45 -0800,,Central Time (US & Canada)
568911350656675841,positive,1.0,,,Virgin America,,drsaadiaim,,0,@VirginAmerica your inflight team makes the experience #amazing!,,2015-02-20 15:13:30 -0800,Boca Raton FL 33434,
568910590921609216,positive,1.0,,,Virgin America,,MaverickGamersX,,0,@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J,,2015-02-20 15:10:29 -0800,Follow/Retweet for giveaways!,
568901823215448064,negative,1.0,Bad Flight,0.6761,Virgin America,,MsReeseGirl,,0,"@VirginAmerica moved my seat with no notice. ""Better seat"" is cabin select not behind the row I selected👎 #DISAPPOINTED",,2015-02-20 14:35:38 -0800,Los Angeles,Pacific Time (US & Canada)
568898405189038080,neutral,1.0,,,Virgin America,,AirlineFuel,,0,@VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef,,2015-02-20 14:22:04 -0800,Global,Sydney
568897315458691072,positive,1.0,,,Virgin America,,CanPOREOTICS,,0,@VirginAmerica fav airline,,2015-02-20 14:17:44 -0800,"Anaheim, CA",
568890074164809728,positive,0.6776,,,Virgin America,,MaverickGamersX,,0,@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-),,2015-02-20 13:48:57 -0800,Follow/Retweet for giveaways!,
568890062286385153,neutral,1.0,,,Virgin America,,LizaUtter,,0,👍👍✈️✈️💗 When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.”,,2015-02-20 13:48:54 -0800,"Malibu, CA",Pacific Time (US & Canada)
568884848632279041,neutral,1.0,,,Virgin America,,crj_lll,,0,@VirginAmerica what is your policy on flying after surgery?  I am still waiting for answer so I can tell me doctor.,,2015-02-20 13:28:11 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
568882014415249408,negative,1.0,Lost Luggage,1.0,Virgin America,,snellbell,,0,@VirginAmerica already contacted Central Baggage &amp; sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help,,2015-02-20 13:16:56 -0800,,Quito
568874645564362752,positive,1.0,,,Virgin America,,AcronymBex,,0,@VirginAmerica Thank you!!,,2015-02-20 12:47:39 -0800,"NY, NY",Eastern Time (US & Canada)
568868127364096000,negative,0.6569,Customer Service Issue,0.6569,Virgin America,,SleeplessByte,,0,@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.,"[0.0, 0.0]",2015-02-20 12:21:45 -0800,Rijswijk ♡ The Netherlands,Amsterdam
568867068331864064,neutral,0.6773,,0.0,Virgin America,,AcronymBex,,0,@VirginAmerica I think i left something on the plane yesterday. who do i call...ah!,,2015-02-20 12:17:32 -0800,"NY, NY",Eastern Time (US & Canada)
568865011717705730,neutral,0.642,,0.0,Virgin America,,notthatnathan,,0,@VirginAmerica I need you to follow back in order to DM.,,2015-02-20 12:09:22 -0800,"Portland, Maine",Eastern Time (US & Canada)
568864815654899712,neutral,1.0,,,Virgin America,,Sleubeau,,0,@VirginAmerica Need to start flying to @KCIAirport .  😊😀😃😄,"[39.24087254, -94.63994975]",2015-02-20 12:08:35 -0800,"Kansas City, MO",Central Time (US & Canada)
568855933360607232,neutral,0.6791,,0.0,Virgin America,,crj_lll,,0,@VirginAmerica they told to check with the airline regulation first so that is why I contacted you.,,2015-02-20 11:33:18 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
568853685855334400,negative,1.0,Can't Tell,0.6421,Virgin America,,Yorkshire_D,,0,@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX &amp; been told as Atlantic Flying Club Gold I get no benefits?!,,2015-02-20 11:24:22 -0800,,
568850967673896960,negative,1.0,Flight Attendant Complaints,0.6458,Virgin America,,SaraBabs,,0,@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!,,2015-02-20 11:13:34 -0800,dc,Eastern Time (US & Canada)
568850943359496192,negative,1.0,Bad Flight,0.6979,Virgin America,,AdamSinger,,0,@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-),"[0.0, 0.0]",2015-02-20 11:13:28 -0800,"San Francisco, CA",Central Time (US & Canada)
568847512372514816,neutral,1.0,,,Virgin America,,crj_lll,,0,@VirginAmerica what is your policy on flying after surgery?,,2015-02-20 10:59:50 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
568845553104068609,neutral,1.0,,,Virgin America,,AirlineFuel,,0,@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http://t.co/tvB5zbzVhg,,2015-02-20 10:52:03 -0800,Global,Sydney
568840724700995584,negative,1.0,Flight Booking Problems,0.3895,Virgin America,,notthatnathan,,0,"@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!",,2015-02-20 10:32:51 -0800,"Portland, Maine",Eastern Time (US & Canada)
568840560347373569,positive,1.0,,,Virgin America,,polaroidmisha,,0,@VirginAmerica would love to do more for virgin just like I do for @GoPro,"[0.0, 0.0]",2015-02-20 10:32:12 -0800,San Francisco,Pacific Time (US & Canada)
568838020041809920,neutral,1.0,,,Virgin America,,AirlineFuel,,0,@VirginAmerica Results Handily Exceed Forecasts - @NYTimes http://t.co/gonmRwEM6I,,2015-02-20 10:22:07 -0800,Global,Sydney
568837602071203840,neutral,1.0,,,Virgin America,,NazarFakih,,0,"@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application.",,2015-02-20 10:20:27 -0800,,Pacific Time (US & Canada)
568833739192557569,neutral,1.0,,,Virgin America,,JetBlueNews,,0,@VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http://t.co/zSuZTNAIJq,,2015-02-20 10:05:06 -0800,USA,Sydney
568830466830151680,neutral,1.0,,,Virgin America,,AirlineFuel,,0,"@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http://t.co/jEu7Od3eYJ",,2015-02-20 09:52:06 -0800,Global,Sydney
568830133626253312,negative,1.0,Customer Service Issue,0.6655,Virgin America,,RobynMatza,,0,@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS,"[0.0, 0.0]",2015-02-20 09:50:46 -0800,"New York, NY",Eastern Time (US & Canada)
568828648687591424,neutral,0.6625,,0.0,Virgin America,,SocialMedia305,,0,@VirginAmerica weather delays &gt; next few weeks ;) #JFK #BOS #DCA,,2015-02-20 09:44:52 -0800,,Eastern Time (US & Canada)
568828112626012160,neutral,1.0,,,Virgin America,,sbaaronson,,0,@VirginAmerica @madbee95 check the website before you go to the airport!,,2015-02-20 09:42:45 -0800,Los Angeles,
568824637267685377,negative,1.0,Customer Service Issue,1.0,Virgin America,,miekd,,0,@VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr,,2015-02-20 09:28:56 -0800,San Francisco,Pacific Time (US & Canada)
568823689422053376,neutral,1.0,,,Virgin America,,StevenMYoung,,0,@VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees &amp; w/the windchill -8,,2015-02-20 09:25:10 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
568815689684815873,positive,1.0,,,Virgin America,,thecompostcook,,0,@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry,"[37.77465018, -122.44032176]",2015-02-20 08:53:23 -0800,"New York, NY",Eastern Time (US & Canada)
568812046747201537,negative,1.0,Lost Luggage,1.0,Virgin America,,snellbell,,1,"@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD &amp; I'm calling every day, no response.Please give me back my stuff",,2015-02-20 08:38:54 -0800,,Quito
568811384437411840,negative,0.662,Flight Booking Problems,0.662,Virgin America,,chrisaguiar88,,0,@VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.,,2015-02-20 08:36:16 -0800,Massachusetts,
568805696780824576,positive,1.0,,,Virgin America,,matthewhirsch,,0,@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!,,2015-02-20 08:13:40 -0800,"Hoboken, NJ",Eastern Time (US & Canada)
568803996774879232,positive,0.6884,,,Virgin America,,GabriellaDago,,0,"@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!",,2015-02-20 08:06:55 -0800,New York City,Eastern Time (US & Canada)
568802396907835393,positive,0.6658,,,Virgin America,,AdamSinger,,0,@VirginAmerica happy to spend the day together. Let's do this!,,2015-02-20 08:00:33 -0800,"San Francisco, CA",Central Time (US & Canada)
568800805475782656,neutral,0.375,,0.0,Virgin America,,GabriellaDago,,0,@VirginAmerica is saving my sanity right now: http://t.co/ELtBOLjUl9,,2015-02-20 07:54:14 -0800,New York City,Eastern Time (US & Canada)
568795484283736064,neutral,1.0,,,Virgin America,,MarcPerez,,0,@VirginAmerica missed my flight. How does standby work?,,2015-02-20 07:33:05 -0800, California 92705,Pacific Time (US & Canada)
568795139512127488,positive,1.0,,,Virgin America,,JayRockerz,,0,.@VirginAmerica They were very understanding and helped me out.  Thx! #Comps,,2015-02-20 07:31:43 -0800,"39.149054,  -77.273589",Eastern Time (US & Canada)
568792520337039360,neutral,1.0,,,Virgin America,,mlbkid162,,0,@VirginAmerica brought it all the way across the country today I see http://t.co/TKaUyGcPmS,,2015-02-20 07:21:19 -0800,New york,
568791035297468416,positive,1.0,,,Virgin America,,Hwoodboy24,,0,@VirginAmerica thank you! I absolutely will 😎,,2015-02-20 07:15:25 -0800,BOS • LA • NYC ,Pacific Time (US & Canada)
568790164404899840,negative,1.0,Can't Tell,1.0,Virgin America,,perMicah,,0,@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD,,2015-02-20 07:11:57 -0800,"Brooklyn, NY",Quito
568781819233091584,neutral,0.6529,,,Virgin America,,GabriellaDago,,0,@VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' 😘,,2015-02-20 06:38:47 -0800,New York City,Eastern Time (US & Canada)
568775898234798081,negative,1.0,Flight Booking Problems,0.6667,Virgin America,,perMicah,,0,@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg,,2015-02-20 06:15:16 -0800,"Brooklyn, NY",Quito
568769672922812418,negative,1.0,Customer Service Issue,0.6237,Virgin America,,iamnayr,,0,"@VirginAmerica can't check in, your site looks like this every time it loads http://t.co/kAcY2AwDbW",,2015-02-20 05:50:31 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568735060104511488,neutral,1.0,,,Virgin America,,gemmabow19,,2,@VirginAmerica can u help this 👸 @FreyaBevan_Fund needs urgent treatment in🇺🇸2y old battling cancer could u help with flights 💗#freyasfund,,2015-02-20 03:32:59 -0800,,
568689188377403392,neutral,1.0,,,Virgin America,,BFPTravel,,0,@virginamerica may start service to Hawaii from #SanFrancisco this year http://t.co/yPo7nYpRZl #biztravel,,2015-02-20 00:30:42 -0800,,London
568663147189415936,negative,1.0,Customer Service Issue,0.6596,Virgin America,,davidhfe,,0,@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW,,2015-02-19 22:47:14 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568662343170674688,negative,1.0,Flight Booking Problems,0.6841,Virgin America,,davidhfe,,0,@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?,,2015-02-19 22:44:02 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568646087361355776,neutral,0.6667,,,Virgin America,,chet,,0,@VirginAmerica add DTW and I'm sold!,,2015-02-19 21:39:26 -0800,,Pacific Time (US & Canada)
568643040073506816,positive,0.6809,,,Virgin America,,TMAnderson10,,0,@VirginAmerica How about some free drinks on the flight back for the free promo?,,2015-02-19 21:27:20 -0800,"Dallas, TX",
568633361595412481,positive,1.0,,,Virgin America,,SSal,,0,@VirginAmerica @SSal thanks!,,2015-02-19 20:48:52 -0800,"Dutchess County, NY",Eastern Time (US & Canada)
568632394929958912,neutral,0.6354,,,Virgin America,,SoleXclusive415,,0,@VirginAmerica momma I made it! 😁😁😁,,2015-02-19 20:45:02 -0800,Bay Area,
568630879246901248,neutral,1.0,,,Virgin America,,SSal,,0,@VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.,,2015-02-19 20:39:00 -0800,"Dutchess County, NY",Eastern Time (US & Canada)
568629385105793024,neutral,0.6742,,0.0,Virgin America,,SSal,,0,@VirginAmerica help. I was On  Flight  27 from JKF tonight. seat 7C left portfolio. Need it back!!,,2015-02-19 20:33:04 -0800,"Dutchess County, NY",Eastern Time (US & Canada)
568626625857728513,neutral,0.6745,,,Virgin America,,SoleXclusive415,,1,@VirginAmerica @shrinerack Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http://t.co/JlOIbLnair,,2015-02-19 20:22:06 -0800,Bay Area,
568608718994026496,negative,1.0,Lost Luggage,1.0,Virgin America,,j_payton,,0,"@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage.",,2015-02-19 19:10:57 -0800,San Francisco,Quito
568607562251108352,neutral,0.6461,,,Virgin America,,AQR415,,0,@VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks,,2015-02-19 19:06:21 -0800,San Francisco,Pacific Time (US & Canada)
568605449659895808,positive,0.6482,,,Virgin America,,SuuperG,,0,@VirginAmerica Thanks!,,2015-02-19 18:57:58 -0800,Wandering So-Cal-ian,Pacific Time (US & Canada)
568604690767872000,positive,1.0,,,Virgin America,,imacsweb,,0,@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel,,2015-02-19 18:54:57 -0800,At an airport near you....,Pacific Time (US & Canada)
568602941940043776,positive,1.0,,,Virgin America,,SuuperG,,0,@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef,,2015-02-19 18:48:00 -0800,Wandering So-Cal-ian,Pacific Time (US & Canada)
568595620002279424,negative,1.0,Flight Booking Problems,0.6406,Virgin America,,El_Nel_81,,0,@VirginAmerica I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this?,,2015-02-19 18:18:54 -0800,,
568585196699664384,negative,0.6381,Flight Booking Problems,0.3279,Virgin America,,zoelle,,0,"@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)",,2015-02-19 17:37:29 -0800,San Francisco,Pacific Time (US & Canada)
568579880046227457,neutral,0.6703,,,Virgin America,,FreyaBevan_Fund,,1,"@VirginAmerica Many Thanks for the Follow.
#ourprincess #freyasfund #USA #Bandie 
Looking for Any Help😍
💗🇬🇧💗🇺🇸💗
🎀🌏🎀 http://t.co/UJfS9Zi6kd",,2015-02-19 17:16:21 -0800,freyabevanfund@hotmail.com,
568577243200376833,neutral,0.6559,,,Virgin America,,traveldg,,0,"@VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http://t.co/F4Tp0dAwbd","[33.94696831, -118.40747994]",2015-02-19 17:05:53 -0800,San Francisco,
568576829000425472,negative,1.0,Customer Service Issue,0.6543,Virgin America,,joyabsalon,,0,@VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥,,2015-02-19 17:04:14 -0800,Northern Virginia,Eastern Time (US & Canada)
568572344056180737,neutral,0.6673,,,Virgin America,,adavidson26,,0,@VirginAmerica is my new go to airline,,2015-02-19 16:46:25 -0800,Bay Area,Pacific Time (US & Canada)
568571772251082752,neutral,1.0,,,Virgin America,,FreyaBevan_Fund,,1,"@VirginAmerica @VirginAtlantic @GMA @AmericanAir 
Can You Help #ourprincess in need of some help in #USA 
🎀🇬🇧🎀🇺🇸🎀 http://t.co/778AzTDaer",,2015-02-19 16:44:08 -0800,freyabevanfund@hotmail.com,
568553610981740544,positive,1.0,,,Virgin America,,SigmaRue,,0,"@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks.",,2015-02-19 15:31:58 -0800,"Portland, OR",Pacific Time (US & Canada)
568543525505089536,positive,0.6875,,,Virgin America,,MNDNCH,,0,@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.,,2015-02-19 14:51:54 -0800,SD/LA/PS,Pacific Time (US & Canada)
568541317816561664,neutral,1.0,,,Virgin America,,AArt763,,0,@VirginAmerica Flight Booking Problems flight to uphold my status match.  Do taxes on ticket count as earned status points?  #statusmatch #virginamerica,,2015-02-19 14:43:07 -0800,,Arizona
568536882012749824,negative,0.6539,Customer Service Issue,0.3461,Virgin America,,conorjrogers,,0,@VirginAmerica trying to check-in...but looks like your site is down?,,2015-02-19 14:25:30 -0800, DC | Jersey City,Eastern Time (US & Canada)
568532221180534784,negative,0.6558,Late Flight,0.6558,Virgin America,,bonniecamp,,1,"@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!",,2015-02-19 14:06:59 -0800,,
568526847320784896,negative,0.6596,Customer Service Issue,0.3617,Virgin America,,GaySkiWeek,,0,@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.,,2015-02-19 13:45:37 -0800,"Telluride, CO",Central Time (US & Canada)
568525368572817408,positive,1.0,,,Virgin America,,graveyardtravel,,0,"@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!",,2015-02-19 13:39:45 -0800,"Portland, Oregon",Tijuana
568522203198697474,negative,0.6436,Can't Tell,0.324,Virgin America,,taygarrett,,0,"@VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may???",,2015-02-19 13:27:10 -0800,san francisco,Eastern Time (US & Canada)
568519971971538945,negative,0.3617,Flight Booking Problems,0.3617,Virgin America,,jamonholmgren,,0,@VirginAmerica It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3,,2015-02-19 13:18:18 -0800,"Vancouver, WA",Arizona
568518985056002049,negative,1.0,Bad Flight,0.6723,Virgin America,,BlackFlagShoppe,,0,"@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board",,2015-02-19 13:14:23 -0800,”Straight Outta Jersey”,Central Time (US & Canada)
568517565548339200,negative,0.7223,longlines,0.7223,Virgin America,,c_crubin,,0,"@VirginAmerica
wjere is our luggage #so slow at lax",,2015-02-19 13:08:44 -0800,,London
568517447847780353,neutral,0.6925,,,Virgin America,,fromtheleftseat,,0,@VirginAmerica to jump into the #Dallas #Austin market http://t.co/SzR0pioA21,,2015-02-19 13:08:16 -0800,Phoenix AZ,Arizona
568511755040657409,negative,1.0,Customer Service Issue,0.6581,Virgin America,,richeyvicious,,0,"@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well",,2015-02-19 12:45:39 -0800,"LES, NYC",
568511474580066304,negative,1.0,Flight Booking Problems,0.6725,Virgin America,,richeyvicious,,0,@VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email,,2015-02-19 12:44:32 -0800,"LES, NYC",
568496820604821505,negative,0.654,Flight Booking Problems,0.3438,Virgin America,,taygarrett,,0,"@VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome",,2015-02-19 11:46:18 -0800,san francisco,Eastern Time (US & Canada)
568495808053702656,neutral,1.0,,,Virgin America,,LondonBrushCo,,0,@virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo,,2015-02-19 11:42:17 -0800,Global,Pacific Time (US & Canada)
568492682152189952,neutral,1.0,,,Virgin America,,sapnasparikh,,0,@VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa,,2015-02-19 11:29:52 -0800,new york,
568491256508231680,positive,1.0,,,Virgin America,,alexster4324,,0,"@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf",,2015-02-19 11:24:12 -0800,,
568490223417602050,positive,1.0,,,Virgin America,,beasharif,,0,"@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!",,2015-02-19 11:20:05 -0800,The World,Pacific Time (US & Canada)
568483591623208961,neutral,1.0,,,Virgin America,,MajorPaayne,,0,@VirginAmerica i would like help with some flights please.,,2015-02-19 10:53:44 -0800,,Central Time (US & Canada)
568483491819753472,neutral,0.6624,,0.0,Virgin America,,giannilee,,0,Bruh “@VirginAmerica: @giannilee Turn down for what. #VXSafetyDance”,,2015-02-19 10:53:21 -0800,VFILES DJ CHAMPION,Eastern Time (US & Canada)
568481985221537792,positive,1.0,,,Virgin America,,Rgulojr,,0,@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!,,2015-02-19 10:47:21 -0800,Chicago,Eastern Time (US & Canada)
568478510538493952,positive,0.6548,,,Virgin America,,_kristenicole_,,0,@VirginAmerica ok! first time flying with you tonight :),,2015-02-19 10:33:33 -0800,☂ Seattle | WA,Eastern Time (US & Canada)
568476562376531969,neutral,0.6696,,,Virgin America,,CuteMonsterDad,,0,@virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO.  Just needs a cabaret singer.  Think about it!,,2015-02-19 10:25:48 -0800,3rd Planet from the Sun,Central Time (US & Canada)
568472719102234624,neutral,1.0,,,Virgin America,,chase_f,,0,"@VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114",,2015-02-19 10:10:32 -0800,"San Francisco, CA",Quito
568469942711885825,negative,0.6756,Can't Tell,0.6756,Virgin America,,danteusa1,,0,"@VirginAmerica I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn",,2015-02-19 09:59:30 -0800,,
568463892453724160,negative,1.0,Bad Flight,0.6899,Virgin America,,wmrrock,,0,@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards.,,2015-02-19 09:35:28 -0800,CT,Eastern Time (US & Canada)
568463244035289088,negative,1.0,Bad Flight,1.0,Virgin America,,wmrrock,,0,@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.,"[0.0, 0.0]",2015-02-19 09:32:53 -0800,CT,Eastern Time (US & Canada)
568460512553353216,positive,0.6888,,,Virgin America,,mightymeesh,,0,@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉,,2015-02-19 09:22:02 -0800,San Francisco,
568458513636134913,negative,1.0,Customer Service Issue,1.0,Virgin America,,Matthewbenz,,0,@VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone.  This sucks!,,2015-02-19 09:14:05 -0800,San Francisco,Pacific Time (US & Canada)
568457140894969856,negative,1.0,Late Flight,1.0,Virgin America,,LondonBrushCo,,0,@VirginAmerica delayed to10.30!!,,2015-02-19 09:08:38 -0800,Global,Pacific Time (US & Canada)
568456334581981184,negative,1.0,Customer Service Issue,1.0,Virgin America,,mightymeesh,,0,@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?,,2015-02-19 09:05:26 -0800,San Francisco,
568452676452806656,neutral,0.6837,,,Virgin America,,0504Traveller,,0,"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race 
http://t.co/SfjDuahx9Z by @skift",,2015-02-19 08:50:54 -0800,,Central Time (US & Canada)
568452186977361921,positive,0.6667,,,Virgin America,,KarinSLee,,0,“@VirginAmerica: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year!,,2015-02-19 08:48:57 -0800,all over ca,
568451468560187393,positive,0.6395,,,Virgin America,,EricLMitchell,,0,@VirginAmerica  Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys,,2015-02-19 08:46:06 -0800,San Francisco,Pacific Time (US & Canada)
568447216156692480,negative,1.0,Can't Tell,1.0,Virgin America,,fattbelly,,0,@VirginAmerica Comenity Bank is a joke!  Please change.  Nothing but constant problems with this bank,,2015-02-19 08:29:12 -0800,S F,
568440278853525504,neutral,0.6774,,0.0,Virgin America,,itsGREEKSAUSAGE,,0,"@VirginAmerica I just did, how can I DM? Do u have to also add me?",,2015-02-19 08:01:38 -0800,"NY, NJ, CA, Greece",Eastern Time (US & Canada)
568437415603507200,positive,0.6618,,,Virgin America,,kzone7,,0,"@VirginAmerica For my Grandma Ella's 80th, she would &lt;3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.",,2015-02-19 07:50:15 -0800,"Long Island, NY",Eastern Time (US & Canada)
568434482270707712,positive,1.0,,,Virgin America,,heatherbeckel,,0,@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline &amp; yr website is BEST transactional site EVER,,2015-02-19 07:38:36 -0800,ATX,Central Time (US & Canada)
568432117539065856,neutral,1.0,,,Virgin America,,TLoui143,,0,"@VirginAmerica Anytime, sugafly.",,2015-02-19 07:29:12 -0800,Out to Brunch with @Kanyewest.,Central Time (US & Canada)
568429677779365888,positive,1.0,,,Virgin America,,marshman240,,0,@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!,,2015-02-19 07:19:30 -0800,San Francisco,
568428224813916160,neutral,1.0,,,Virgin America,,chase_f,,0,@VirginAmerica I need a receipt for a flight change. Can you send one?,,2015-02-19 07:13:44 -0800,"San Francisco, CA",Quito
568423029371334656,negative,1.0,Customer Service Issue,1.0,Virgin America,,hungarianhc,,0,"@VirginAmerica, I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate?","[0.0, 0.0]",2015-02-19 06:53:05 -0800,"San Francisco, CA",Alaska
568406048777900032,positive,1.0,,,Virgin America,,MarcSM,,0,@VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m  LOVED my first cross country flight. #livewelltraveled #sytycd,,2015-02-19 05:45:37 -0800,"East Village, New York City",Eastern Time (US & Canada)
568392783922372608,positive,0.6871,,,Virgin America,,quackling,,0,@VirginAmerica that doesn't look to fat to me! It looks yummy!,,2015-02-19 04:52:54 -0800,"Birmingham, Michigan",
568391084210036736,neutral,1.0,,,Virgin America,,tedreednc,,0,"@VirginAmerica CEO says #Southwest &amp; #jetblue have strayed from low cost model.
http://t.co/96Sctomh29",,2015-02-19 04:46:09 -0800,"Charlotte, NC",Eastern Time (US & Canada)
568382154071089154,neutral,0.6811,,,Virgin America,,stevengcpa,,0,@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http://t.co/rMZNIVGmg6,,2015-02-19 04:10:40 -0800,California,Pacific Time (US & Canada)
568364437599436800,neutral,1.0,,,Virgin America,,DOHA_Insight,,0,@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE,,2015-02-19 03:00:16 -0800,"Doha, Qatar",Quito
568349321634013184,neutral,1.0,,,Virgin America,,LibyaBizInfo,,0,@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/DCoBoKN7EE @TheNationalUAE,,2015-02-19 02:00:12 -0800,Libya,
568307768551026688,neutral,0.7026,,0.0,Virgin America,,AlgeriaTweets,,0,@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/vw4P4T4tLh @TheNationalUAE,,2015-02-18 23:15:05 -0800,"Algiers, Algeria",Abu Dhabi
568303606710956032,positive,0.6724,,,Virgin America,,_raulll,,0,@VirginAmerica omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️,,2015-02-18 22:58:33 -0800,"mckinney, tx",
568279994876571649,positive,1.0,,,Virgin America,,TLoui143,,0,@VirginAmerica Your planes are really pretty. Just thought u should know that. :),,2015-02-18 21:24:43 -0800,Out to Brunch with @Kanyewest.,Central Time (US & Canada)
568265552583479296,neutral,1.0,,,Virgin America,,mikeb51431,,0,@VirginAmerica when are you flying to hawaii,,2015-02-18 20:27:20 -0800,,Arizona
568259485413715969,negative,0.6801,Flight Booking Problems,0.6801,Virgin America,,gbone34,,0,@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help,,2015-02-18 20:03:13 -0800,,
568245360998658048,positive,1.0,,,Virgin America,,GeorgettePierre,,0,@VirginAmerica thank you,,2015-02-18 19:07:06 -0800,your third eye...,Eastern Time (US & Canada)
568240364315783168,negative,0.6307,Customer Service Issue,0.6307,Virgin America,,edzme,,0,@VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!,,2015-02-18 18:47:14 -0800,The other side,
568239036533497856,positive,1.0,,,Virgin America,,Joaquin68443,,0,@VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI,,2015-02-18 18:41:58 -0800,714 to 972,
568218962833461248,negative,1.0,Bad Flight,1.0,Virgin America,,contimike,,0,@VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!!   Let me out of here!,,2015-02-18 17:22:12 -0800,"New York, sort of!",
568216286561374208,negative,1.0,Bad Flight,1.0,Virgin America,,contimike,,0,@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!,,2015-02-18 17:11:34 -0800,"New York, sort of!",
568209028188233728,neutral,1.0,,,Virgin America,,nschneble,,0,.@VirginAmerica If only you guys were starting those flights at the end of the month! Guess I’m still road tripping on Feb 27…,,2015-02-18 16:42:43 -0800,,Eastern Time (US & Canada)
568204964742496256,positive,1.0,,,Virgin America,,eganist,,0,"@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!",,2015-02-18 16:26:34 -0800,Washington D.C.,Eastern Time (US & Canada)
568203174198284288,neutral,1.0,,,Virgin America,,pointsguy,,3,"@VirginAmerica announced New Route to Austin w/fares from $39/way. 
http://t.co/gA8pbamu0C",,2015-02-18 16:19:28 -0800,United States,Central Time (US & Canada)
568199730989174784,neutral,0.3483,,0.0,Virgin America,,timlopez,,0,@VirginAmerica Really? Sprint? I thought you guys were 'kewl'! 0_0,,2015-02-18 16:05:47 -0800,Southern California,Pacific Time (US & Canada)
568195292803129345,positive,1.0,,,Virgin America,,mirandahaustin,,0,@VirginAmerica this is too cool!  Never been on ur planes but now I will!!,,2015-02-18 15:48:09 -0800,"Austin, TX",Central Time (US & Canada)
568193116437483520,neutral,0.639,,,Virgin America,,franks105,,0,@VirginAmerica you should have 39 dollar LAX-Las fares!!!,,2015-02-18 15:39:30 -0800,Hogwarts,Pacific Time (US & Canada)
568189531033174016,positive,1.0,,,Virgin America,,iamDavidAustin,,0,@VirginAmerica great. Well deserved.,,2015-02-18 15:25:15 -0800,,Pacific Time (US & Canada)
568174745293709313,negative,0.6727,Customer Service Issue,0.6727,Virgin America,,mekirkpatrick,,0,@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.,,2015-02-18 14:26:30 -0800,"Long Beach, CA",Pacific Time (US & Canada)
568165573869199361,negative,1.0,Customer Service Issue,1.0,Virgin America,,jpf4986,,0,@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement.  Cust Svc no help!!!,,2015-02-18 13:50:03 -0800,,
568157680696729600,negative,0.6702,Customer Service Issue,0.6702,Virgin America,,Pace6445,,0,@VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.,"[40.63767372, -74.11075451]",2015-02-18 13:18:41 -0800,"Staten Island, NY",
568150150289461249,neutral,0.6769,,0.0,Virgin America,,wmrrock,,0,@VirginAmerica You should still develop an app - then you will be my favorite airline.,"[0.0, 0.0]",2015-02-18 12:48:46 -0800,CT,Eastern Time (US & Canada)
568148652352544769,negative,0.6876,Can't Tell,0.6876,Virgin America,,HuntTreadwell,,0,@VirginAmerica all crap channels which is why I pay to watch UK tv,,2015-02-18 12:42:49 -0800,,
568146157534367744,positive,1.0,,,Virgin America,,wmrrock,,0,@VirginAmerica got it. All set - Thanks!,"[0.0, 0.0]",2015-02-18 12:32:54 -0800,CT,Eastern Time (US & Canada)
568144330268868608,neutral,1.0,,,Virgin America,,jsamaudio,,0,@VirginAmerica no A's channel this year?,,2015-02-18 12:25:38 -0800,St. Francis (Calif.),Pacific Time (US & Canada)
568142526110019584,neutral,1.0,,,Virgin America,,wmrrock,,0,@VirginAmerica Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate?,"[0.0, 0.0]",2015-02-18 12:18:28 -0800,CT,Eastern Time (US & Canada)
568140092453179394,positive,1.0,,,Virgin America,,JCervantezzz,,0,@VirginAmerica Giants and Virgin America. A match made in heaven.,,2015-02-18 12:08:48 -0800,"California, San Francisco",Pacific Time (US & Canada)
568140010458894338,positive,1.0,,,Virgin America,,GabriellaDago,,0,"@VirginAmerica thank goodness!! Also, see you friday, nwk&gt;sf.. BOOM!",,2015-02-18 12:08:28 -0800,New York City,Eastern Time (US & Canada)
568136946016522240,negative,1.0,Can't Tell,1.0,Virgin America,,wmrrock,,0,@VirginAmerica how come you don't have an iPhone app? Still using and making me waste paper.,"[0.0, 0.0]",2015-02-18 11:56:18 -0800,CT,Eastern Time (US & Canada)
568132935037132800,negative,1.0,Customer Service Issue,0.6989,Virgin America,,matthew,,0,@VirginAmerica Your back of seat entertainment system does not accept credit cards that  have an apostrophe in the surname. #apostrophefail,,2015-02-18 11:40:21 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568132204712370178,negative,0.6901,longlines,0.3802,Virgin America,,mrpresident1776,,0,@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(,,2015-02-18 11:37:27 -0800,"Washington, D.C.",
568122723915862016,neutral,0.6646,,,Virgin America,,elimae724,,0,@VirginAmerica is helping me step up my @Tinder game! #TinderTips #tinderchamp http://t.co/jBmVVha63A,,2015-02-18 10:59:47 -0800,California Love #VFL,
568120102660341760,positive,1.0,,,Virgin America,,ctpsts,,0,@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker,,2015-02-18 10:49:22 -0800,,
568119079371997186,positive,1.0,,,Virgin America,,jhen_d,,0,@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!,,2015-02-18 10:45:18 -0800,"Austin, Texas",Mountain Time (US & Canada)
568114097142652928,neutral,0.6629999999999999,,,Virgin America,,AUStinAirport,,2,"@VirginAmerica announces new nonstop connecting @AUStinAirport &amp; @DallasLoveField, $39 intro: http://t.co/qXnOaQtYN8 http://t.co/JK7qmdfqgf",,2015-02-18 10:25:30 -0800,"Austin, TX",Mountain Time (US & Canada)
568104519633993728,neutral,0.6895,,,Virgin America,,reaganroy,,1,@VirginAmerica adds Austin-Dallas Love Field route. http://t.co/XWJoL55FLH http://t.co/Y8AOrMfkaC,,2015-02-18 09:47:27 -0800,,Central Time (US & Canada)
568104264733573122,negative,0.6651,Flight Booking Problems,0.3413,Virgin America,,onewil,,0,@VirginAmerica sad to learn you no longer fly SFO &gt; PHL. Hope it returns!,"[0.0, 0.0]",2015-02-18 09:46:26 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568101393111891968,neutral,0.6559,,0.0,Virgin America,,PlantFoodDude,,0,"@VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?",,2015-02-18 09:35:01 -0800, NJ USA,Eastern Time (US & Canada)
568100257931747328,positive,1.0,,,Virgin America,,jtwiegele,,0,@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!,,2015-02-18 09:30:30 -0800,"San Francisco, CA",
568100090390425600,neutral,1.0,,,Virgin America,,sporch62,,0,"@VirginAmerica Now, when will we see VirginAmerica come to Philadelphia (PHL).",,2015-02-18 09:29:50 -0800,,
568095440517754881,positive,0.6655,,,Virgin America,,chrisdpatton,,0,"@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?",,2015-02-18 09:11:22 -0800,"Annapolis, Maryland",
568093957080551424,positive,0.6522,,,Virgin America,,stopasyougo,,0,@VirginAmerica OMG FINALLY,,2015-02-18 09:05:28 -0800,,Central Time (US & Canada)
568088472772157440,neutral,1.0,,,Virgin America,,AlMehairiAUH,,0,@VirginAmerica to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek,,2015-02-18 08:43:41 -0800,Abu Dhabi,Abu Dhabi
568086068328681473,neutral,0.6632,,,Virgin America,,AwsmSpaceMonkey,,0,@VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!,,2015-02-18 08:34:07 -0800,"San Marcos, CA",Pacific Time (US & Canada)
568083179023650818,negative,1.0,Bad Flight,0.3556,Virgin America,,iamWalkerR,,0,@VirginAmerica kinda sucked my earphone jack didn't work on my flight. They may want to look into that for future passengers,,2015-02-18 08:22:39 -0800,"New York, NY",Central Time (US & Canada)
568079278505463808,negative,1.0,Bad Flight,0.6326,Virgin America,,MarcoFlavioM,,0,@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.,,2015-02-18 08:07:09 -0800,USA,Pacific Time (US & Canada)
568068513224654848,neutral,1.0,,,Virgin America,,0504Traveller,,0,"@VirginAmerica to battle @SouthwestAir on @DallasLoveField-@AUStinAirport route 
http://t.co/6RLz0EBk2X via @usatoday",,2015-02-18 07:24:22 -0800,,Central Time (US & Canada)
568068214325784576,positive,1.0,,,Virgin America,,dreamerintexas,,0,@VirginAmerica #thankyou the DAL-AUS route makes my day!!!!,,2015-02-18 07:23:11 -0800,austin dallas chile london,Central Time (US & Canada)
568064123621093377,positive,1.0,,,Virgin America,,WilsonJoshuaLee,,0,@virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49,,2015-02-18 07:06:55 -0800,"Dallas, TX",Central Time (US & Canada)
568061922265804802,neutral,1.0,,,Virgin America,,sanjosedr,,0,@VirginAmerica I miss the #nerdbird in San Jose,,2015-02-18 06:58:11 -0800,"San Jose, California
",Arizona
568059129601724416,positive,1.0,,,Virgin America,,dsg0110,,0,"@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes.",,2015-02-18 06:47:05 -0800,"San Diego, CA",Pacific Time (US & Canada)
568058610296565760,positive,1.0,,,Virgin America,,lakebrahlands,,0,@VirginAmerica ​ is flying from Love to Austin now. That is most excellent news.,,2015-02-18 06:45:01 -0800,"Zip City aka Dallas, TX ",Central Time (US & Canada)
568054702635483136,neutral,0.6477,,0.0,Virgin America,,opteyemisg,,0,@VirginAmerica can we make every VX plane with #nerdbird? Why should Austin be the only one getting nerd love?,,2015-02-18 06:29:29 -0800,,Central Time (US & Canada)
568053134439788546,neutral,0.6202,,0.0,Virgin America,,steve97070,,0,@VirginAmerica please add more frequency to PDX Portland,,2015-02-18 06:23:15 -0800,,
568050777744379904,positive,1.0,,,Virgin America,,letherebeflight,,0,@VirginAmerica Congrats VX on the new route! ✈️🎉,,2015-02-18 06:13:53 -0800,,
568017135236022273,negative,1.0,Cancelled Flight,1.0,Virgin America,,NickyB617,,0,"@VirginAmerica I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time.",,2015-02-18 04:00:12 -0800,"Boston, MA",Eastern Time (US & Canada)
568011935347838977,neutral,1.0,,,Virgin America,,gemmabow19,,4,@VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in 🇺🇸 @FreyaBevan_Fund 💗 🎀 💗,,2015-02-18 03:39:33 -0800,,
567972416846217216,negative,1.0,Can't Tell,0.3373,Virgin America,,total_janarchy,,0,"@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?",,2015-02-18 01:02:31 -0800,,Eastern Time (US & Canada)
567972174398689280,negative,1.0,Damaged Luggage,0.3434,Virgin America,,total_janarchy,,0,@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.,,2015-02-18 01:01:33 -0800,,Eastern Time (US & Canada)
567971836321009664,negative,1.0,Flight Attendant Complaints,0.6773,Virgin America,,total_janarchy,,0,"@VirginAmerica All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!",,2015-02-18 01:00:12 -0800,,Eastern Time (US & Canada)
567971610801664000,negative,0.6703,Bad Flight,0.6703,Virgin America,,total_janarchy,,0,@VirginAmerica Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1),,2015-02-18 00:59:19 -0800,,Eastern Time (US & Canada)
567946319349706753,negative,1.0,Customer Service Issue,0.6977,Virgin America,,helenalor,,0,@VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........,"[0.0, 0.0]",2015-02-17 23:18:49 -0800,San Francisco,Eastern Time (US & Canada)
567908796917420032,positive,0.6431,,,Virgin America,,HaraLillier,,0,@VirginAmerica I am all about the in flight artisanal cheese and wine pairing.,,2015-02-17 20:49:43 -0800,,Atlantic Time (Canada)
567899492885745664,neutral,1.0,,,Virgin America,,helenhoppock,,0,@VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?,,2015-02-17 20:12:44 -0800,,
567893201719156736,positive,0.6559,,,Virgin America,,KallysAlbertSr,,0,@VirginAmerica That's classy.,,2015-02-17 19:47:44 -0800,USA,
567873698679623680,positive,0.6681,,,Virgin America,,Price714,,0,@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.,,2015-02-17 18:30:15 -0800,"Hamilton, Ohio",Atlantic Time (Canada)
567858317831249920,positive,0.7162,,,Virgin America,,mctrees02,,0,@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks 😃👍,,2015-02-17 17:29:07 -0800,"Dallas, TX",Central Time (US & Canada)
567855171335626752,neutral,0.6941,,,Virgin America,,mctrees02,,0,@VirginAmerica save some for 871 tomorrow AM!,,2015-02-17 17:16:37 -0800,"Dallas, TX",Central Time (US & Canada)
567849520781893632,negative,1.0,Late Flight,1.0,Virgin America,,lindsowesto,,0,@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.,,2015-02-17 16:54:10 -0800,Texas,Central America
567849200295124992,neutral,0.6705,,,Virgin America,,TheAdamRizz,,0,@VirginAmerica @JezzieGoldz club Virgin is bumping in New York http://t.co/HaQc7GDg7c,,2015-02-17 16:52:54 -0800,"Dallas, Texas",Pacific Time (US & Canada)
567846970141716481,positive,0.6733,,,Virgin America,,TheAdamRizz,,0,@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather,,2015-02-17 16:44:02 -0800,"Dallas, Texas",Pacific Time (US & Canada)
567845726220357632,neutral,0.6601,,,Virgin America,,josiebarosie,,0,@VirginAmerica is that #thestarter??😁,,2015-02-17 16:39:05 -0800,Cork.Ireland,
567845203014377472,neutral,0.6198,,,Virgin America,,killawattannie,,0,@VirginAmerica ...Please come to Minneapolis St. Paul!,,2015-02-17 16:37:01 -0800,,Mountain Time (US & Canada)
567829051559186432,neutral,0.3542,,0.0,Virgin America,,JAYXXX1,,0,@VirginAmerica YES FYI  MY BFF,,2015-02-17 15:32:50 -0800,,
567828603976597504,positive,0.6858,,0.0,Virgin America,,myvortex,,0,"@VirginAmerica another perfect flight.   How come on your planes,  the sun visors can stay down?  Other carriers make you raise them?",,2015-02-17 15:31:03 -0800,could be anywhere,
567823564167192576,positive,1.0,,,Virgin America,,miaerolinea,,1,"Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi – just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX",,2015-02-17 15:11:02 -0800,Worldwide,Caracas
567814795895787520,positive,1.0,,,Virgin America,,mynejas,,0,@VirginAmerica I love the dancing little richard. cool beans.,,2015-02-17 14:36:11 -0800,"Oakland, CA",Pacific Time (US & Canada)
567813046811525120,positive,0.6803,,,Virgin America,,SimplyImplicit,,0,@VirginAmerica I don’t use Passbook =/ I still love you though &lt;3 :) I’ll just use my email in the future.,,2015-02-17 14:29:14 -0800,"Los Angeles, CA",Central Time (US & Canada)
567812402764374016,positive,1.0,,,Virgin America,,mynejas,,0,@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!,,2015-02-17 14:26:40 -0800,"Oakland, CA",Pacific Time (US & Canada)
567811428779868160,neutral,0.6446,,0.0,Virgin America,,SimplyImplicit,,0,@VirginAmerica do you have an application for iOS? Was looking and only saw Virgin Mexico :( &lt;/3,,2015-02-17 14:22:48 -0800,"Los Angeles, CA",Central Time (US & Canada)
567810209088847873,negative,1.0,Customer Service Issue,0.7012,Virgin America,,wtcgroup,,0,@VirginAmerica Man of steel flies to more cities though...and with more frequency too.,,2015-02-17 14:17:57 -0800,SF Bay Area/ Las Vegas,
567807967706488832,positive,1.0,,,Virgin America,,tookthecollar,,0,@VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h,,2015-02-17 14:09:03 -0800,,
567807640660619267,neutral,0.6457,,,Virgin America,,ICEportal,,0,@VirginAmerica Good point!,,2015-02-17 14:07:45 -0800,"Hollywood, FL",Eastern Time (US & Canada)
567807288192290816,neutral,0.6731,,,Virgin America,,EnonThaPhenom,,0,.@VirginAmerica I heard he has a virgin mobile hotspot ;),,2015-02-17 14:06:21 -0800,"Oakland, Ca",Pacific Time (US & Canada)
567807278964023296,neutral,1.0,,,Virgin America,,mattejacob,,0,@VirginAmerica you got cheese pLate Flights too.,"[40.78986648, -73.10068286]",2015-02-17 14:06:19 -0800,New York x Long Island,Central Time (US & Canada)
567806905617281024,neutral,1.0,,,Virgin America,,TheDCD,,0,@VirginAmerica On all your flights?,"[0.0, 0.0]",2015-02-17 14:04:50 -0800,On a bar floor in Denver.,Mountain Time (US & Canada)
567806884191944705,positive,1.0,,,Virgin America,,Hakenson_LIOX,,0,@VirginAmerica Dad on Segway is the best part of this whole infographic!,"[42.5696777, -71.42056878]",2015-02-17 14:04:45 -0800,"Waltham, MA",Atlantic Time (Canada)
567806872410161152,positive,1.0,,,Virgin America,,funky_bbq,,0,@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :),,2015-02-17 14:04:42 -0800,,
567806467974365184,positive,1.0,,,Virgin America,,HereticPharaoh,,0,@VirginAmerica wifi AND better seating.,,2015-02-17 14:03:05 -0800,"Jersey City, New Jersey ",Eastern Time (US & Canada)
567796863467839488,neutral,0.6831,,0.0,Virgin America,,judy_202,,0,@VirginAmerica how come ABC is the only one of the network channels you don't have?,,2015-02-17 13:24:56 -0800,"Washington, DC",Eastern Time (US & Canada)
567792185832394752,negative,1.0,Customer Service Issue,0.7055,Virgin America,,reekyrocks,,0,@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.,,2015-02-17 13:06:20 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
567787873778278400,positive,0.6779999999999999,,0.0,Virgin America,,BrandonS002,,0,".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience",,2015-02-17 12:49:12 -0800,New York City,Eastern Time (US & Canada)
567786760287096832,negative,1.0,Cancelled Flight,0.6458,Virgin America,,RyScanlon,,0,"@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!",,2015-02-17 12:44:47 -0800,,Atlantic Time (Canada)
567786199415136256,neutral,1.0,,,Virgin America,,RyScanlon,,0,"@VirginAmerica Dear Virgin customer, while you're stranded in SF for 3 days &amp; $1000cost- we'll do the very least we can to accommodate you!",,2015-02-17 12:42:33 -0800,,Atlantic Time (Canada)
567785481161953280,neutral,1.0,,,Virgin America,,itsjulianking,,0,@VirginAmerica should use this in their next airline commercial lol :: http://t.co/pXEXIlSjBs,,2015-02-17 12:39:42 -0800,P H I L A D E L P H I A,Eastern Time (US & Canada)
567785191901376512,negative,1.0,Customer Service Issue,1.0,Virgin America,,RyScanlon,,0,@VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again!,,2015-02-17 12:38:33 -0800,,Atlantic Time (Canada)
567783687980367872,negative,1.0,Customer Service Issue,0.6834,Virgin America,,RyScanlon,,0,"@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers.",,2015-02-17 12:32:34 -0800,,Atlantic Time (Canada)
567772685472915456,negative,0.6579,Customer Service Issue,0.6579,Virgin America,,cayocrazy,,0,@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?,,2015-02-17 11:48:51 -0800,,
567770107062284288,negative,0.6515,Flight Booking Problems,0.3358,Virgin America,,paulhting,,0,@virginamerica Trying to make the change in advance (not just 24 hours prior)…tried it online earlier and it wanted $300 in change fees.,,2015-02-17 11:38:36 -0800,"Charlottesville, VA",Eastern Time (US & Canada)
567769981128282113,positive,0.3516,,0.0,Virgin America,,onerockgypsy,,0,"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin,  since you cut #Philly flights ;)",,2015-02-17 11:38:06 -0800,next city,Pacific Time (US & Canada)
567767269120688128,neutral,1.0,,,Virgin America,,paulhting,,0,@virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?,,2015-02-17 11:27:20 -0800,"Charlottesville, VA",Eastern Time (US & Canada)
567762071258152960,positive,1.0,,,Virgin America,,onerockgypsy,,0,@VirginAmerica you guys are perfect as always! &lt;3 #WeRVirgin,,2015-02-17 11:06:40 -0800,next city,Pacific Time (US & Canada)
567759012806029312,positive,1.0,,,Virgin America,,kellitweets,,0,@VirginAmerica thanks! Y'all have some of the best customer service left in the industry.,,2015-02-17 10:54:31 -0800,Texas,Central Time (US & Canada)
567755402943930368,neutral,0.6667,,0.0,Virgin America,,the22207,,0,@VirginAmerica Can you give me Silver Status for 12 months?,,2015-02-17 10:40:11 -0800,,Central Time (US & Canada)
567753757702647810,positive,1.0,,,Virgin America,,Perceptions,,0,@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings,,2015-02-17 10:33:38 -0800,"Fargo, ND ( & Tucson, AZ)",Central Time (US & Canada)
567748973910163457,negative,0.6778,Bad Flight,0.6778,Virgin America,,tan_talize,,0,"@VirginAmerica mood lighting on point🙌 Reclining my seat, kickin up my feet💤",,2015-02-17 10:14:38 -0800,LA&OC,
567745903474540545,negative,0.3573,Late Flight,0.3573,Virgin America,,jonovoss,,0,@VirginAmerica my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?,,2015-02-17 10:02:26 -0800,"Washington, DC",Atlantic Time (Canada)
567744381432516608,negative,1.0,Customer Service Issue,0.6737,Virgin America,,texasjuls,,0,@VirginAmerica my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either 😡,,2015-02-17 09:56:23 -0800,Texas,Central Time (US & Canada)
567742937325260801,neutral,1.0,,,Virgin America,,loungesong,,0,@VirginAmerica Are there any sign up bonuses to enroll in Elevate?,,2015-02-17 09:50:39 -0800,,
567742578561650688,positive,1.0,,,Virgin America,,ryan_kravontka,,0,@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome,,2015-02-17 09:49:13 -0800,"Los Angeles, CA",Tijuana
567742148603170816,neutral,1.0,,,Virgin America,,WWJAYD,,0,@VirginAmerica morning. If I have a question regarding elevate points &amp; flights can I DM you?,"[37.80065252, -122.43857414]",2015-02-17 09:47:31 -0800,"San Franciso, CA",Pacific Time (US & Canada)
567735941846937600,neutral,0.6694,,0.0,Virgin America,,waytogopdx,,0,@VirginAmerica still waiting to see  @Starryeyes_Dev_  😞,,2015-02-17 09:22:51 -0800,"Lake Oswego, Oregon",Pacific Time (US & Canada)
567728227465310208,neutral,0.6376,,0.0,Virgin America,,Todd1HHD,,0,@VirginAmerica was wondering if you guys recieved my dm and we're able to potentially respond asap,,2015-02-17 08:52:11 -0800,Chicago,Central Time (US & Canada)
567727292739092480,positive,1.0,,,Virgin America,,BBahreman,,4,@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.,,2015-02-17 08:48:29 -0800,Living in a Gangsters Paradise,Pacific Time (US & Canada)
567726092518031360,neutral,1.0,,,Virgin America,,PlayjtLV,,0,“@VirginAmerica: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc” @JenniferDawnPro,"[36.08546367, -115.31814055]",2015-02-17 08:43:42 -0800,"Las Vegas, NV",
570307876897628160,positive,1.0,,,United,,rdowning76,,0,@united thanks,,2015-02-24 11:42:48 -0800,usa,
570307847281614848,positive,1.0,,,United,,CoreyAStewart,,0,@united Thanks for taking care of that MR!! Happy customer.,,2015-02-24 11:42:41 -0800,"Richmond, VA",Eastern Time (US & Canada)
570307109704900608,negative,1.0,Cancelled Flight,0.703,United,,CoralReefer420,,0,@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.,,2015-02-24 11:39:45 -0800,"Bay Area, California ",Alaska
570307026263384064,negative,1.0,Late Flight,1.0,United,,lsalazarll,,0,@united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united,,2015-02-24 11:39:25 -0800,,Mountain Time (US & Canada)
570306733010264064,positive,0.3441,,0.0,United,,rombaa,,0,@united thanks -- we filled it out. How's our luck with this? Is it common?,,2015-02-24 11:38:15 -0800,,
570306217001799680,negative,0.3475,Can't Tell,0.3475,United,,samidip,,0,@united Your ERI-ORD express connections are hugely popular .. now if only we could have an ERI-EWR hop! :),,2015-02-24 11:36:12 -0800,"Erie, PA",Eastern Time (US & Canada)
570305603056349184,neutral,0.645,,0.0,United,,karenmcgregor86,,0,@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?,,2015-02-24 11:33:46 -0800,"Kilmarnock, now Edinburgh. ",Edinburgh
570304912468402177,negative,0.6667,Can't Tell,0.3333,United,,andycheco,,0,@united you think you boarded flight AU1066 too early? I think so.,"[19.43706642, -99.07927123]",2015-02-24 11:31:01 -0800,New York,Eastern Time (US & Canada)
570302375510056960,neutral,0.6761,,0.0,United,,hmansfield,,0,"@united I understand, but it's tough when there is no way to get to the airport w/o serious risk of an accident. It's a steep price.",,2015-02-24 11:20:56 -0800,"Berkeley Heights, NJ",Quito
570302023993831425,negative,0.6735,Bad Flight,0.3476,United,,slandail,,0,"@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock.",,2015-02-24 11:19:32 -0800,"Columbus, Ohio",Eastern Time (US & Canada)
570301670892146688,neutral,1.0,,,United,,karenmcgregor86,,0,@united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta,,2015-02-24 11:18:08 -0800,"Kilmarnock, now Edinburgh. ",Edinburgh
570299889688702976,positive,0.6634,,,United,,nydia376,,0,@united thanks,,2015-02-24 11:11:04 -0800,USA,
570299819610251265,positive,1.0,,,United,,BK_TheBri,,0,@united Thanks. It is on the same ticket.,,2015-02-24 11:10:47 -0800,"Portland, OR",
570299388670701568,neutral,0.67,,0.0,United,,LarkAfterDark,,0,@united why not? Is it a law or a policy?,,2015-02-24 11:09:04 -0800,Harrisburg,
570299182310944768,negative,1.0,Flight Booking Problems,0.6816,United,,Ashley_Jeffris,,0,@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade.,,2015-02-24 11:08:15 -0800,Las Vegas ,Eastern Time (US & Canada)
570298918971576320,negative,1.0,Customer Service Issue,0.66,United,,CheerTymeDad,,1,@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix.  Flawed security logic. Flawed customer service,,2015-02-24 11:07:12 -0800,,
570298455068971008,negative,0.6547,Customer Service Issue,0.3331,United,,Nikki62878,,0,"@united I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!",,2015-02-24 11:05:21 -0800,,
570298411582394368,positive,0.6351,,,United,,JordanTapiia,,0,@united follow me please this airline is beautifull ♥,,2015-02-24 11:05:11 -0800,"Brooklin, New York",Central Time (US & Canada)
570298027103162368,neutral,0.6768,,0.0,United,,nydia376,,0,"@united no I don't, but I'm sure United have my info on its system.",,2015-02-24 11:03:39 -0800,USA,
570298018685165568,negative,1.0,Lost Luggage,0.6886,United,,Nikki62878,,0,"@united if the car seat is lost @united should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child",,2015-02-24 11:03:37 -0800,,
570297970891075584,neutral,1.0,,,United,,rissels,,0,@united Just submitted my response on the link you sent.,,2015-02-24 11:03:26 -0800,,Central Time (US & Canada)
570296556852789250,neutral,1.0,,,United,,nydia376,,0,"@united yes, David Allan send an email with this number (KMM24999563V99860L0KM) and case#8719519",,2015-02-24 10:57:49 -0800,USA,
570295795985080320,negative,0.6526,Can't Tell,0.6526,United,,WorstThingsBot,,0,@united @highbuddyyy that totally sucks my cousin worked at PHL said @united,,2015-02-24 10:54:48 -0800,,
570294743684517888,positive,1.0,,,United,,Anntasia,,0,@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated,"[39.8621249, -104.6740909]",2015-02-24 10:50:37 -0800,New Jersey/Maryland,Pacific Time (US & Canada)
570294445020733440,neutral,1.0,,,United,,nydia376,,0,"@united yes, a paper voucher that I got on January 26th 2015",,2015-02-24 10:49:25 -0800,USA,
570294205999939584,negative,1.0,Customer Service Issue,0.6703,United,,nydia376,,0,@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting,,2015-02-24 10:48:28 -0800,USA,
570293957739081728,negative,1.0,Customer Service Issue,1.0,United,,nate2482,,0,"@United the internet is a great thing.  I am emailing executives in your company, maybe they will respond to me in a timely manner.",,2015-02-24 10:47:29 -0800,"Parkersburg, WV",Eastern Time (US & Canada)
570293265221742594,neutral,1.0,,,United,,akobilarov,,0,"@united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?",,2015-02-24 10:44:44 -0800,South Carolina,Eastern Time (US & Canada)
570291866530398208,neutral,1.0,,,United,,andreaSanger,,0,@united and what am I suppose to do with that number?,,2015-02-24 10:39:11 -0800,,
570291813912858625,negative,1.0,Can't Tell,0.7071,United,,Guggero,,0,"@united thats weak. See ya 👋
Hey @VirginAmerica !!",,2015-02-24 10:38:58 -0800,NYC,Eastern Time (US & Canada)
570291642550386689,negative,1.0,Can't Tell,0.6614,United,,nydia376,,0,@united I flew back w other company since United didnt have an earlier flight,,2015-02-24 10:38:17 -0800,USA,
570291492545298432,neutral,1.0,,,United,,nydia376,,0,@united I lost a voucher that I was given in Miami aeroport on jan 26. I did not use it.,,2015-02-24 10:37:41 -0800,USA,
570291213007491076,negative,1.0,Customer Service Issue,0.6421,United,,runwithmiles,,0,@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab,,2015-02-24 10:36:35 -0800,,Eastern Time (US & Canada)
570290993339244547,negative,1.0,Customer Service Issue,0.6459,United,,nate2482,,0,@united I sure did.   I had to drive a total of 3 hours to get my own bag.  I'd like to explain that debacle but no one wants to talk to me.,,2015-02-24 10:35:42 -0800,"Parkersburg, WV",Eastern Time (US & Canada)
570290540274688001,neutral,0.6665,,,United,,CheerTymeDad,,0,@united @CheerTymeDad Gee that's like almost caring about ppl more than $$.  Think I'm more int in having a trusted adult w/ daughter .,,2015-02-24 10:33:54 -0800,,
570289777184002048,negative,1.0,Late Flight,0.6624,United,,BocheBillions,,0,"@united See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr.  After we boarded, there was a defibrillator issue.",,2015-02-24 10:30:53 -0800,,Central Time (US & Canada)
570289557205327873,negative,1.0,longlines,0.6575,United,,CoachJoette,,0,@united why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled,,2015-02-24 10:30:00 -0800,Tampa,
570288349392605186,negative,0.6495,Can't Tell,0.6495,United,,lotusfitness,,0,@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&amp;C. #Flyingainteasy,,2015-02-24 10:25:12 -0800,"Washington, DC",Eastern Time (US & Canada)
570286924277030912,negative,0.6538,Customer Service Issue,0.6538,United,,megfalcone,,0,"@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but...",,2015-02-24 10:19:32 -0800,,Pacific Time (US & Canada)
570286882623369217,negative,1.0,Customer Service Issue,1.0,United,,nydia376,,0,@united How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice,,2015-02-24 10:19:22 -0800,USA,
570286565894828032,negative,0.6931,Can't Tell,0.3626,United,,OohLaLa09,,0,"@united also during the run I was instructed to do, I shattered my computer. http://t.co/oAflfr7WXB",,2015-02-24 10:18:07 -0800,DC,Eastern Time (US & Canada)
570286100637466624,negative,1.0,Flight Attendant Complaints,0.3732,United,,OohLaLa09,,1,"@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice.",,2015-02-24 10:16:16 -0800,DC,Eastern Time (US & Canada)
570285610176532480,neutral,0.6492,,0.0,United,,cehertz,,0,@united that's right- with an overnight Miami.,,2015-02-24 10:14:19 -0800,btv,
570285578563891200,neutral,0.6776,,0.0,United,,BK_TheBri,,0,@united Have clients with an 11 hr layover at IAH (during the day). Will they have to claim &amp; recheck luggage. Or will it be taken care of?,,2015-02-24 10:14:11 -0800,"Portland, OR",
570285537833168896,neutral,1.0,,,United,,Nikki62878,,0,"@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations",,2015-02-24 10:14:02 -0800,,
570285115655348226,neutral,0.6523,,0.0,United,,Guggero,,0,@united i DMed you the details,,2015-02-24 10:12:21 -0800,NYC,Eastern Time (US & Canada)
570284934771974144,negative,1.0,Flight Attendant Complaints,0.691,United,,fitztango,,0,"@united iah to charlotte. Baggage claim rep latrice h. #customerservice non existent, Ignored customer then inappropriately touched customer",,2015-02-24 10:11:38 -0800,"Houston, TX",
570284312697765888,neutral,0.6629999999999999,,0.0,United,,F_U_ng,,0,"@united Kewl. Will also let them know the overhead bin over my row was ""Inop"". I love a good abbreve.",,2015-02-24 10:09:10 -0800,Los Angeles,Pacific Time (US & Canada)
570283712409051136,positive,0.6793,,0.0,United,,mattwbaker,,0,"@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer.",,2015-02-24 10:06:47 -0800,The Center of My Universe,Mountain Time (US & Canada)
570283571941924864,negative,1.0,Customer Service Issue,0.6806,United,,collegepathSS,,0,@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad,,2015-02-24 10:06:13 -0800,California/Nevada,Pacific Time (US & Canada)
570283453750489088,negative,1.0,Cancelled Flight,0.6716,United,,kevintgarner,,0,@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient,,2015-02-24 10:05:45 -0800,"Kansas City, MO",Central Time (US & Canada)
570282089863626752,negative,1.0,Lost Luggage,0.7021,United,,Nikki62878,,0,@united then why have I not received my call back its been 3 days...it's an infant car seat how am I supposed to go anywhere with my child,,2015-02-24 10:00:20 -0800,,
570282087065919488,neutral,0.6589,,,United,,discobiscuit63,,0,@united thanks again for your concern. I will contact customer care upon our return from Australia.,,2015-02-24 10:00:19 -0800,,Central Time (US & Canada)
570280548922499073,negative,1.0,Late Flight,0.6383,United,,kevinfla3,,0,@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis,,2015-02-24 09:54:12 -0800,,
570279720937529345,positive,1.0,,,United,,sundialtours,,0,"@united ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU",,2015-02-24 09:50:55 -0800,"Astoria, OR",Tijuana
570278024303775745,negative,1.0,Flight Booking Problems,0.6516,United,,SEGrower,,0,"@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward.",,2015-02-24 09:44:10 -0800,"Colorado Springs, Colorado",Mountain Time (US & Canada)
570277667519332353,negative,1.0,Late Flight,0.6542,United,,cristobalwong,,0,@united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable,,2015-02-24 09:42:45 -0800,San Francisco Bay Area,
570277418642120704,negative,0.6695,Can't Tell,0.3356,United,,logainne,,0,@united When will email address/username sign-on be available? It's been a while.,,2015-02-24 09:41:46 -0800,945XX to 111XX,Eastern Time (US & Canada)
570276787063816192,positive,1.0,,,United,,LukeGzus,,0,@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?,,2015-02-24 09:39:15 -0800,,
570276377401827329,negative,1.0,Can't Tell,0.6684,United,,chrsmichaels,,0,@united rude rude,,2015-02-24 09:37:38 -0800,"Austin, TX",Central Time (US & Canada)
570276018751016960,negative,1.0,Flight Booking Problems,1.0,United,,mattwbaker,,0,@united - Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover &amp; I am stuck outside sec,,2015-02-24 09:36:12 -0800,The Center of My Universe,Mountain Time (US & Canada)
570275462921850880,negative,0.6791,Damaged Luggage,0.6791,United,,Joestudent11,,0,@united. ..I received on other flights. #united  truly breaks guitars. #unitedbreaksguitars #wantmymoneyback,,2015-02-24 09:34:00 -0800,"Jerusalem, Israel",Jerusalem
570275153860386816,negative,1.0,Lost Luggage,0.6563,United,,Joestudent11,,0,@united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...,,2015-02-24 09:32:46 -0800,"Jerusalem, Israel",Jerusalem
570275140157640704,negative,1.0,Lost Luggage,1.0,United,,johnkarpf,,0,@United  My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome,,2015-02-24 09:32:43 -0800,"Jacksonville, FL",Eastern Time (US & Canada)
570275123854487552,negative,1.0,Customer Service Issue,0.3551,United,,CheerTymeDad,,1,@united Shame that there's no flex to tickets transfer rules.  Even calling from Neurosurgery ICU isn't enough!,,2015-02-24 09:32:39 -0800,,
570272997052805120,negative,1.0,Customer Service Issue,1.0,United,,johnkarpf,,0,@united No. Denver said they don't handle baggage that made it to Colo. Springs.  They gave me an 800 number to call. No help there either.,,2015-02-24 09:24:12 -0800,"Jacksonville, FL",Eastern Time (US & Canada)
570272511050383360,negative,1.0,Customer Service Issue,1.0,United,,Micaela4Mizzou,,0,@united you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes,,2015-02-24 09:22:16 -0800,,Hawaii
570272406570442752,neutral,1.0,,,United,,BocheBillions,,0,@united 6533 ORD to DCA,,2015-02-24 09:21:51 -0800,,Central Time (US & Canada)
570271846718775296,negative,1.0,Customer Service Issue,0.6706,United,,discobiscuit63,,0,"@united once he found out we had a problem he avoided me like the plague. Was told ""we can't find a supervisor.""",,2015-02-24 09:19:38 -0800,,Central Time (US & Canada)
570271792314617857,negative,1.0,Cancelled Flight,1.0,United,,Peter_Abrahamse,,0,@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.,,2015-02-24 09:19:25 -0800,,Amsterdam
570271791400112129,negative,1.0,Can't Tell,1.0,United,,fuchsialipstick,,0,@united I will not be flying you again,,2015-02-24 09:19:24 -0800,,Quito
570271644473622528,negative,1.0,Late Flight,1.0,United,,fuchsialipstick,,0,"@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight.",,2015-02-24 09:18:49 -0800,,Quito
570271367519604737,neutral,1.0,,,United,,kevintgarner,,0,"@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!",,2015-02-24 09:17:43 -0800,"Kansas City, MO",Central Time (US & Canada)
570271205300703232,neutral,1.0,,,United,,fuchsialipstick,,0,@united your announcement for pre boarding only addresses mobility. My disability requires me to travel with a lot of stuff. Do I preboard?,,2015-02-24 09:17:05 -0800,,Quito
570271064141352960,positive,0.6421,,0.0,United,,discobiscuit63,,0,@united I flew United last month and the experience was AWESOME!,,2015-02-24 09:16:31 -0800,,Central Time (US & Canada)
570270918095695872,negative,0.66,Flight Booking Problems,0.3503,United,,discobiscuit63,,0,@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.,,2015-02-24 09:15:56 -0800,,Central Time (US & Canada)
570270728051765248,negative,1.0,Flight Attendant Complaints,0.6593,United,,fuchsialipstick,,0,"@united v upset with your disability  ""services"". When I told one of your employees I was carrying medical equipment she was very rude.",,2015-02-24 09:15:11 -0800,,Quito
570270436463759360,negative,1.0,Customer Service Issue,0.6735,United,,discobiscuit63,,0,@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.,,2015-02-24 09:14:01 -0800,,Central Time (US & Canada)
570269172774649856,negative,1.0,Can't Tell,0.3478,United,,LarkAfterDark,,2,@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!,,2015-02-24 09:09:00 -0800,Harrisburg,
570269103648350208,negative,1.0,Flight Booking Problems,1.0,United,,getmeontop,,0,@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!,,2015-02-24 09:08:44 -0800,Wall Street • Manhattan • NYC ,Eastern Time (US & Canada)
570269035998408704,negative,0.6794,Customer Service Issue,0.3802,United,,jkentakula,,0,"@united as a 1k, I'm always hoping for improvement.",,2015-02-24 09:08:27 -0800,,
570267915154538496,negative,1.0,Damaged Luggage,0.6765,United,,jasonpblakey,,0,@united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?,"[52.59657643, -2.19877833]",2015-02-24 09:04:00 -0800,,London
570265596220166144,negative,1.0,Customer Service Issue,0.6990000000000001,United,,discobiscuit63,,1,@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.,,2015-02-24 08:54:47 -0800,,Central Time (US & Canada)
570265542025719808,negative,0.6722,Can't Tell,0.3443,United,,jkentakula,,0,@united mobile apps need construction from the ground up for each OS category.  It's expensive to get right .,,2015-02-24 08:54:34 -0800,,
570264556443824128,negative,1.0,Flight Booking Problems,0.3535,United,,BillBra95467934,,0,@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.,,2015-02-24 08:50:39 -0800,,
570264153559949313,positive,0.6629999999999999,,0.0,United,,JoshuaIsWrong,,0,"@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.",,2015-02-24 08:49:03 -0800,Austin · LA · London · NY · SF,Eastern Time (US & Canada)
570263872004874240,neutral,0.6764,,0.0,United,,jkentakula,,0,@united the os isn't controlled by me but rather @VerizonWireless .  App is new.,,2015-02-24 08:47:56 -0800,,
570262424038699008,negative,1.0,Customer Service Issue,0.6827,United,,debweinz,,0,"@united I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!!",,2015-02-24 08:42:11 -0800,,Hawaii
570260984704700417,negative,1.0,Flight Attendant Complaints,1.0,United,,mbelliss,,0,@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk,,2015-02-24 08:36:28 -0800,Louisville,Alaska
570260383862108160,negative,0.6752,Flight Booking Problems,0.3468,United,,mattbunk,,0,@united What is your phone number. I can't find who to call about a flight reservation.,,2015-02-24 08:34:05 -0800,"Sterling Heights, MI",Eastern Time (US & Canada)
570260294846451712,negative,1.0,Can't Tell,0.6834,United,,throthra,,0,"@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it.",,2015-02-24 08:33:43 -0800,,
570260118043914240,negative,1.0,Customer Service Issue,1.0,United,,throthra,,0,"@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did.",,2015-02-24 08:33:01 -0800,,
570259691579809792,negative,0.6957,Lost Luggage,0.6957,United,,jakepoznak,,0,@united they helped me at the baggage service desk.  Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12,,2015-02-24 08:31:20 -0800,,Eastern Time (US & Canada)
570259632557395968,negative,0.6281,Customer Service Issue,0.3391,United,,AldenGlobe,,0,@united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.,,2015-02-24 08:31:05 -0800,"Steamboat Springs, CO",Mountain Time (US & Canada)
570259311315836928,positive,1.0,,,United,,cehertz,,0,@united for the record- Rozana at Newark was lovely and helpful. #choosekind,,2015-02-24 08:29:49 -0800,btv,
570259131879309312,neutral,0.6466,,0.0,United,,Mateyush,,0,@united It was last night's 1235/ORD-LGA.,,2015-02-24 08:29:06 -0800,Above the B/D/N/Q/R/2/3/4/5,Eastern Time (US & Canada)
570258760200953856,positive,0.6891,,,United,,ShawnaNewman,,0,@united thx for update,,2015-02-24 08:27:37 -0800,searching for coffee,Eastern Time (US & Canada)
570258476695302144,neutral,0.6638,,,United,,Sri_Philips,,0,@united thank you !,,2015-02-24 08:26:30 -0800,"Chicago, IL, USA",
570257564023128064,neutral,0.6842,,,United,,CATTTastrophe,,0,@united dm these nuts,,2015-02-24 08:22:52 -0800,nyc to la,
570257563003920384,negative,0.6354,Flight Attendant Complaints,0.6354,United,,CassiusCCIDog,,0,@united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!,,2015-02-24 08:22:52 -0800,,
570257377460514816,negative,1.0,Flight Attendant Complaints,0.6667,United,,CassiusCCIDog,,1,@united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued),,2015-02-24 08:22:08 -0800,,
570254368538173440,negative,1.0,Late Flight,0.6548,United,,guichaves1989,,0,@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys,,2015-02-24 08:10:10 -0800,,Central Time (US & Canada)
570252986372329472,negative,1.0,Bad Flight,1.0,United,,PFlandersdc,,0,@united #worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!,,2015-02-24 08:04:41 -0800,,
570252965392592896,positive,1.0,,,United,,jakepoznak,,0,@united despite my bag not making it to Newark good informative email tracking updates help!,,2015-02-24 08:04:36 -0800,,Eastern Time (US & Canada)
570252666439385088,negative,1.0,Late Flight,1.0,United,,RaquelSnyderDC,,0,@United. What's going on with UA 236?  outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever,,2015-02-24 08:03:25 -0800,"Washington, D.C. Metro Area",Eastern Time (US & Canada)
570252146320351232,negative,1.0,Late Flight,1.0,United,,PFlandersdc,,0,@united #worst2unitedflightsever UA1429 IAD to LAS 2/19 mechanical problems - switched aircraft delayed 3.5 hours!,,2015-02-24 08:01:21 -0800,,
570251549219393536,negative,1.0,Customer Service Issue,0.6596,United,,jkentakula,,0,@united crashed trying to check in.,,2015-02-24 07:58:58 -0800,,
570251472203587584,positive,0.635,,0.0,United,,CoreyAStewart,,0,"@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.",,2015-02-24 07:58:40 -0800,"Richmond, VA",Eastern Time (US & Canada)
570250053710819328,neutral,1.0,,,United,,alex_nieves,,0,@united thanks for the info I already knew...,,2015-02-24 07:53:02 -0800,Connecticut,Quito
570249871107723264,neutral,0.703,,0.0,United,,MyCustoAdvocate,,0,@united Airline trouble this winter &amp; not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!,,2015-02-24 07:52:18 -0800,"Miami, New York, Boston",
570249806540451843,negative,1.0,longlines,0.6951,United,,JohnJReid,,0,@united on 768 to Logan - boarding gong show due to lax carry on enforcement. Bins full of coats = no room for bags. U need a better system!,,2015-02-24 07:52:03 -0800,"Seaside, California",Pacific Time (US & Canada)
570249680535339009,neutral,0.6593,,,United,,screamingbrat,,0,@united Thank you.,,2015-02-24 07:51:33 -0800,"new york, baby",Eastern Time (US & Canada)
570249083790733312,negative,1.0,Customer Service Issue,0.6536,United,,Maxxisonfire,,0,@united Blackmailed me into paying £130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam,,2015-02-24 07:49:10 -0800,,
570247839563034624,neutral,0.6804,,0.0,United,,kelseyblack92,,0,@united is there an email address I can reach? Too long for a DM.,,2015-02-24 07:44:14 -0800,Canada,Eastern Time (US & Canada)
570247551368241153,negative,1.0,Customer Service Issue,0.6689,United,,Guggero,,0,@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere  ✌️out.,,2015-02-24 07:43:05 -0800,NYC,Eastern Time (US & Canada)
570247428139569152,negative,1.0,Late Flight,0.6854,United,,Twist_OP,,0,@united ua1673 still waiting! Supposed to depart 9:08,,2015-02-24 07:42:36 -0800,Midwest,Central Time (US & Canada)
570247027117797376,negative,0.6633,Customer Service Issue,0.3367,United,,andreaSanger,,0,@united it was credit from my last trip that never came in the mail!,,2015-02-24 07:41:00 -0800,,
570246963901427713,negative,1.0,Customer Service Issue,1.0,United,,jammyrascals,,0,@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service,,2015-02-24 07:40:45 -0800,"Marlow, UK",London
570245996334190592,negative,1.0,Customer Service Issue,1.0,United,,AmericanNarad,,0,@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice,,2015-02-24 07:36:54 -0800,,Atlantic Time (Canada)
570245555064074240,negative,1.0,Flight Booking Problems,0.674,United,,fatwmnonthemtn,,0,@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times.,,2015-02-24 07:35:09 -0800,"Summit, NJ",Central Time (US & Canada)
570244711388065793,negative,1.0,Customer Service Issue,0.6669,United,,tuckerI84,,0,@united how do I get my account number if your website says email is unavailable?,,2015-02-24 07:31:48 -0800,NYC,
570243296741752832,neutral,0.6891,,0.0,United,,christinphillip,,0,@united So do I need to book two one ways in order for her to fly as an unaccompanied minor?,,2015-02-24 07:26:11 -0800,"Princeton, NJ",Central Time (US & Canada)
570241830757007360,negative,1.0,Lost Luggage,1.0,United,,ChrisNielsen2,,0,"@united I received 1 bag last night, I am still missing the other one.",,2015-02-24 07:20:21 -0800,"Hoops City (Memphis, TN)",
570240043022991361,negative,1.0,Bad Flight,1.0,United,,campilley,,0,"@united @simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench.",,2015-02-24 07:13:15 -0800,Europe,Amsterdam
570239165675249666,neutral,0.6985,,,United,,Hannahsfight1,,0,@united Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/kQnrrP86A5,,2015-02-24 07:09:46 -0800,Right Now Mostly The Hospital,Atlantic Time (Canada)
570237629775675392,neutral,0.6051,,0.0,United,,brimalxx,,0,"@united bet you wont honour them, like mine ey",,2015-02-24 07:03:40 -0800,Manchester,
570237261494792192,negative,1.0,Late Flight,1.0,United,,Twist_OP,,0,@united 2nd flight also delayed no pilots! But they boarded is so we can just sit here! #scheduling,,2015-02-24 07:02:12 -0800,Midwest,Central Time (US & Canada)
570236221575704576,neutral,0.6349,,0.0,United,,Evan_Flay,,0,"@united I guess that's too much ask, huh?","[29.98386923, -95.33729612]",2015-02-24 06:58:04 -0800,Seattle,Pacific Time (US & Canada)
570236138603950080,negative,0.6288,Bad Flight,0.6288,United,,Evan_Flay,,0,@united but it's hard to stay upset at someone when they at least TRY to show remorse.,"[29.98340611, -95.33682231]",2015-02-24 06:57:44 -0800,Seattle,Pacific Time (US & Canada)
570236014238699521,negative,1.0,Customer Service Issue,0.6413,United,,Evan_Flay,,0,"@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,","[29.98350019, -95.33675519]",2015-02-24 06:57:14 -0800,Seattle,Pacific Time (US & Canada)
570235698608869376,negative,1.0,Customer Service Issue,1.0,United,,Evan_Flay,,0,@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.,"[29.98377529, -95.33756559]",2015-02-24 06:55:59 -0800,Seattle,Pacific Time (US & Canada)
570235686470746112,negative,1.0,Can't Tell,0.6723,United,,8629Fissile,,0,@united Fingers crossed &amp; its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you,,2015-02-24 06:55:56 -0800,,London
570235387009839104,negative,1.0,Customer Service Issue,0.6818,United,,Evan_Flay,,0,"@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine.","[29.98350283, -95.33678993]",2015-02-24 06:54:45 -0800,Seattle,Pacific Time (US & Canada)
570235195934117889,negative,1.0,Flight Attendant Complaints,0.385,United,,Evan_Flay,,0,@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.,"[29.98384925, -95.3374653]",2015-02-24 06:53:59 -0800,Seattle,Pacific Time (US & Canada)
570234996562112512,negative,1.0,Can't Tell,0.3501,United,,Evan_Flay,,0,@united Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought,"[29.98372726, -95.33734532]",2015-02-24 06:53:12 -0800,Seattle,Pacific Time (US & Canada)
570234734942523393,negative,0.6501,Customer Service Issue,0.3265,United,,christinphillip,,0,@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.,,2015-02-24 06:52:09 -0800,"Princeton, NJ",Central Time (US & Canada)
570234650448125952,negative,1.0,Customer Service Issue,1.0,United,,growingpangs,,0,".@united it will be because I'm moving to @AmericanAir because of @united talk, no service",,2015-02-24 06:51:49 -0800,"Chicago, IL",Central Time (US & Canada)
570232726206312448,neutral,1.0,,,United,,TaylorGravett,,0,@united please be good to me this weekend!,,2015-02-24 06:44:10 -0800,Kansas,Central Time (US & Canada)
570232659282145280,negative,1.0,Customer Service Issue,1.0,United,,Mateyush,,0,"@united I asked a legitimate question about systemwide vs. localized problems, and got back an unreLate Flightd copy/paste. You can do better.",,2015-02-24 06:43:55 -0800,Above the B/D/N/Q/R/2/3/4/5,Eastern Time (US & Canada)
570232533272567813,negative,1.0,Lost Luggage,1.0,United,,mortgagesbycoop,,0,@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.,,2015-02-24 06:43:24 -0800,New Jersey,
570232477618442241,negative,0.6611,Can't Tell,0.6611,United,,dlm_3,,0,@united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error,,2015-02-24 06:43:11 -0800,Global,Eastern Time (US & Canada)
570230752476049408,neutral,1.0,,,United,,Cecilia_stories,,0,@united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http://t.co/gXdqORtsS0,,2015-02-24 06:36:20 -0800,Luxembourg,Paris
570230059170004994,negative,0.6894,Late Flight,0.3497,United,,etiyi,,0,@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.,,2015-02-24 06:33:35 -0800,. ,Central Time (US & Canada)
570229936285331457,neutral,0.6714,,0.0,United,,etiyi,,0,@united yall should probably work on that.,,2015-02-24 06:33:05 -0800,. ,Central Time (US & Canada)
570229842626478081,negative,1.0,Can't Tell,1.0,United,,throthra,,0,"@united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused",,2015-02-24 06:32:43 -0800,,
570229480821628928,negative,0.6692,Can't Tell,0.3426,United,,throthra,,0,@united I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling.,,2015-02-24 06:31:17 -0800,,
570229133445242880,negative,1.0,Flight Attendant Complaints,1.0,United,,throthra,,0,@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?,,2015-02-24 06:29:54 -0800,,
570228446053470208,negative,1.0,Customer Service Issue,1.0,United,,missinver,,0,@united Could this email be resent as it doesnt appear to have arrived.,,2015-02-24 06:27:10 -0800,Larne,
570227149682155520,neutral,1.0,,,United,,cehertz,,0,@united yes please! Trying to get to POP- in Newark now....,,2015-02-24 06:22:01 -0800,btv,
570226164146397184,negative,0.6923,Customer Service Issue,0.3846,United,,_mhertz,,0,@united you have to follow me in order for me to DM...come on now,,2015-02-24 06:18:06 -0800,,Pacific Time (US & Canada)
570225191458111489,negative,1.0,Bad Flight,0.6606,United,,AurelAssan,,0,"@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice",,2015-02-24 06:14:14 -0800,,
570224727047872514,negative,1.0,Lost Luggage,1.0,United,,ajpape,,0,@united So they didn't drop my bag overnight &amp; now I'm leaving for a week. This is why you were supposed to hold on to the bag....,,2015-02-24 06:12:23 -0800,"Boulder, CO",Mountain Time (US & Canada)
570223703285477376,negative,1.0,Customer Service Issue,0.6483,United,,christinphillip,,0,@united I did DM the details but still no response. I have to book today.,,2015-02-24 06:08:19 -0800,"Princeton, NJ",Central Time (US & Canada)
570222630525014017,neutral,1.0,,,United,,WhatSarahSayzz,,0,@united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏,,2015-02-24 06:04:03 -0800,,Pacific Time (US & Canada)
570219942961922048,neutral,0.6629999999999999,,0.0,United,,kathryn217628,,0,@united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?,,2015-02-24 05:53:23 -0800,,
570217606025748480,negative,1.0,Customer Service Issue,0.6599,United,,BouleChitte,,0,@united not able to DM you my confirmation number,,2015-02-24 05:44:06 -0800,,
570217145428090880,negative,0.7125,Late Flight,0.7125,United,,xRaeCatherine,,0,"@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?",,2015-02-24 05:42:16 -0800,,
570216086173581312,negative,1.0,Customer Service Issue,1.0,United,,missinver,,0,@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!,,2015-02-24 05:38:03 -0800,Larne,
570215359963406337,neutral,0.6735,,0.0,United,,BouleChitte,,0,@united DM does not work what do I do?,,2015-02-24 05:35:10 -0800,,
570214660638511104,positive,0.6632,,0.0,United,,BouleChitte,,0,@united private jet would have been cool! Do does not work. I'll try again,,2015-02-24 05:32:23 -0800,,
570212246053220352,negative,0.6832,Flight Booking Problems,0.6832,United,,Kalbozey,,0,@united we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks!,,2015-02-24 05:22:48 -0800,Southern California,Pacific Time (US & Canada)
570211810038521856,negative,1.0,Late Flight,1.0,United,,Sri_Philips,,0,@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago,,2015-02-24 05:21:04 -0800,"Chicago, IL, USA",
570211313072238592,neutral,1.0,,,United,,BouleChitte,,0,@united how about 3659 YUL-ORD?,,2015-02-24 05:19:05 -0800,,
570210970330669056,negative,0.6392,Late Flight,0.3402,United,,bcarlsrud,,0,"@united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx",,2015-02-24 05:17:43 -0800,,Central Time (US & Canada)
570210145239592960,negative,0.6535,Late Flight,0.3663,United,,dkesten71,,0,@united 1k and had problem getting out of FLL to IAH  sent DM to you about making my connection  please let me know,,2015-02-24 05:14:27 -0800,,
570209482090917888,neutral,0.35200000000000004,,0.0,United,,LukeGzus,,0,@united Done and done,,2015-02-24 05:11:49 -0800,,
570208036314222592,positive,1.0,,,United,,ShawnaNewman,,0,"@united thanks, just sent :)",,2015-02-24 05:06:04 -0800,searching for coffee,Eastern Time (US & Canada)
570205880504815616,negative,0.6421,Cancelled Flight,0.3263,United,,BouleChitte,,0,"@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?",,2015-02-24 04:57:30 -0800,,
570204900375687168,negative,1.0,Can't Tell,1.0,United,,Evan_Flay,,0,@united I'm so frustrated and nervous because of this.,"[29.98521945, -90.25215941]",2015-02-24 04:53:36 -0800,Seattle,Pacific Time (US & Canada)
570204730745421826,negative,1.0,Flight Attendant Complaints,1.0,United,,Evan_Flay,,0,@united are the ones who make it difficult for me.,"[29.98698389, -90.25081767]",2015-02-24 04:52:56 -0800,Seattle,Pacific Time (US & Canada)
570204649363341312,negative,0.6771,Bad Flight,0.3542,United,,Evan_Flay,,0,@united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You,"[29.98699328, -90.25081691]",2015-02-24 04:52:36 -0800,Seattle,Pacific Time (US & Canada)
570203218686423041,negative,1.0,Cancelled Flight,1.0,United,,bcarlsrud,,0,@united how does it get Cancelled Flightled 10 hours before take off?,,2015-02-24 04:46:55 -0800,,Central Time (US & Canada)
570201707621146624,negative,1.0,Can't Tell,0.6679999999999999,United,,Evan_Flay,,0,"@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?","[29.98878092, -90.25836915]",2015-02-24 04:40:55 -0800,Seattle,Pacific Time (US & Canada)
570201440704028672,negative,0.6515,Bad Flight,0.6515,United,,Evan_Flay,,0,@united So what does someone with severe anxiety do when the one person who can help him isn't next to him?,"[29.9880285, -90.25781369]",2015-02-24 04:39:51 -0800,Seattle,Pacific Time (US & Canada)
570200756827000832,negative,1.0,Can't Tell,0.3547,United,,MeganHolstein,,0,@united I'm seeking to go 2 client. B/c u cant get me there I need refund. I filled out form not confident it works if past is an indication,,2015-02-24 04:37:08 -0800,,
570197589280366592,neutral,0.3433,,0.0,United,,brooklyn_dodger,,0,.Thnx for the response @united bot. It seems this 'improvement' could be easily attained. Is your 1st Class service really only worth $50?,,2015-02-24 04:24:33 -0800,Brooklyn,Eastern Time (US & Canada)
570196530566701056,positive,0.6667,,0.0,United,,T2News,,0,"@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round",,2015-02-24 04:20:21 -0800,Glasgow,London
570196424043814912,neutral,0.6765,,0.0,United,,ShawnaNewman,,0,"@united booked award tix on ThaiAirways but I'm not seeing a conf# for them, just the United Flight Booking Problems#. Can you get get the Thai# for me?",,2015-02-24 04:19:55 -0800,searching for coffee,Eastern Time (US & Canada)
570189291990728704,negative,1.0,Customer Service Issue,1.0,United,,BrittanyWolgast,,0,@united Luckily I made my flights this time but was so disappointed with the lack of communication :(,,2015-02-24 03:51:35 -0800,,Central Time (US & Canada)
570188934564737024,negative,1.0,Cancelled Flight,1.0,United,,bcarlsrud,,0,@united checking to see why flight 3466 (atl-ord) got Cancelled Flighted?,,2015-02-24 03:50:10 -0800,,Central Time (US & Canada)
570188838775103488,negative,1.0,Customer Service Issue,1.0,United,,Evan_Flay,,0,@united service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option.,"[29.987463, -90.25860012]",2015-02-24 03:49:47 -0800,Seattle,Pacific Time (US & Canada)
570188684881821696,negative,1.0,Bad Flight,1.0,United,,Evan_Flay,,0,@united Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The,"[29.98746669, -90.25862007]",2015-02-24 03:49:10 -0800,Seattle,Pacific Time (US & Canada)
570188353984958464,negative,1.0,Can't Tell,1.0,United,,CATTTastrophe,,0,@united YOU GUYS ARE HORRIBLE.,,2015-02-24 03:47:51 -0800,nyc to la,
570187940221071360,positive,0.6455,,,United,,Gouwerijn,,0,@united thnx for the info,"[35.8057062, -78.7869445]",2015-02-24 03:46:13 -0800,Alphen aan den Rijn,Amsterdam
570187080426397696,negative,1.0,Customer Service Issue,0.6995,United,,GSG_President,,0,@united Why do I have to pay $ 17 for wifi with an international business ticket?  #pennypincher,,2015-02-24 03:42:48 -0800,,Quito
570185687569469440,negative,1.0,Lost Luggage,1.0,United,,jasonpblakey,,0,"@united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines","[52.48854137, -1.91022836]",2015-02-24 03:37:16 -0800,,London
570183702224834560,positive,1.0,,,United,,RichHays,,0,@united kudos for not Cancelled Flightling flights from DFW this morning.   United usually first to panic...,,2015-02-24 03:29:22 -0800,,Eastern Time (US & Canada)
570182980142022656,negative,1.0,Damaged Luggage,1.0,United,,Spanner2,,0,@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel,,2015-02-24 03:26:30 -0800,London baby,
570181906492297216,neutral,1.0,,,United,,msalvatore15,,0,@united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather,,2015-02-24 03:22:14 -0800,,Eastern Time (US & Canada)
570179158594220032,negative,1.0,Can't Tell,1.0,United,,inspirevery,,0,@united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC,,2015-02-24 03:11:19 -0800,,
570177593250582528,negative,1.0,Late Flight,1.0,United,,Twist_OP,,0,@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???,,2015-02-24 03:05:06 -0800,Midwest,Central Time (US & Canada)
570176998355701760,positive,1.0,,,United,,jakepoznak,,0,@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.,,2015-02-24 03:02:44 -0800,,Eastern Time (US & Canada)
570175761468030977,negative,1.0,Customer Service Issue,0.6667,United,,sothenbethsaid,,0,@united to speak to a real person to get this resolved politely and efficiently. (2/2),,2015-02-24 02:57:49 -0800,Nottingham,London
570175669096882176,negative,0.6296,Customer Service Issue,0.6296,United,,sothenbethsaid,,0,"@united I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1/2)",,2015-02-24 02:57:27 -0800,Nottingham,London
570175513035214848,negative,1.0,Lost Luggage,1.0,United,,michaelsalinger,,0,@united did  bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines,,2015-02-24 02:56:50 -0800,"mentor, Ohio",Eastern Time (US & Canada)
570175238815657984,positive,0.7141,,0.0,United,,SaipanBrad,,0,@united Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :),,2015-02-24 02:55:44 -0800,"Saipan, MP",Guam
570175202807586816,negative,1.0,Customer Service Issue,1.0,United,,sothenbethsaid,,0,@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out,,2015-02-24 02:55:36 -0800,Nottingham,London
570173090774294528,negative,1.0,Lost Luggage,1.0,United,,michaelsalinger,,0,@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage,,2015-02-24 02:47:12 -0800,"mentor, Ohio",Eastern Time (US & Canada)
570172921102143488,neutral,1.0,,,United,,JesseLitsch,,0,@united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago,,2015-02-24 02:46:32 -0800,,
570169567374401536,negative,0.7115,Customer Service Issue,0.7115,United,,sothenbethsaid,,0,"@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim",,2015-02-24 02:33:12 -0800,Nottingham,London
570165459783450624,negative,0.6635,Lost Luggage,0.6635,United,,LukeGzus,,0,@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.,,2015-02-24 02:16:53 -0800,,
570164810144481280,neutral,0.6762,,,United,,8629Fissile,,0,@united Okay thank you,,2015-02-24 02:14:18 -0800,,London
570163662100549634,neutral,0.6904,,0.0,United,,LukeGzus,,0,@united I've filed the claim but have no way of calling for updates. Is there another way to do this?,,2015-02-24 02:09:44 -0800,,
570163259560452097,negative,1.0,Customer Service Issue,1.0,United,,shortfatnhappy,,0,@united pls properly train your agents. Requested to speak to 1k customer service &amp; was transferred to a dead end. Not even open at this hr,,2015-02-24 02:08:08 -0800,Seoul City to LA,Pacific Time (US & Canada)
570160394494480384,negative,1.0,Lost Luggage,1.0,United,,LukeGzus,,0,@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes....,,2015-02-24 01:56:45 -0800,,
570160277934747648,positive,1.0,,,United,,PhilFromChico,,0,@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.,,2015-02-24 01:56:17 -0800,"New York City, NY",Pacific Time (US & Canada)
570160120698679296,negative,1.0,Customer Service Issue,0.6975,United,,Finrz,,0,"@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN",,2015-02-24 01:55:40 -0800,"iPhone: 55.946030,-3.189382",Hawaii
570159741441335296,negative,0.6775,Customer Service Issue,0.3513,United,,FreedomFilmNJ,,0,@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.,,2015-02-24 01:54:10 -0800,New York,Eastern Time (US & Canada)
570151698489954304,negative,1.0,Late Flight,1.0,United,,DJPartyMarty,,0,@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome,"[45.58711296, -122.58038932]",2015-02-24 01:22:12 -0800,,Pacific Time (US & Canada)
570151672070205440,negative,1.0,Customer Service Issue,1.0,United,,sothenbethsaid,,1,"@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines",,2015-02-24 01:22:06 -0800,Nottingham,London
570144025451339776,negative,0.69,Lost Luggage,0.69,United,,michaelsalinger,,0,@united how we looking on getting those bags to Lusaka,,2015-02-24 00:51:43 -0800,"mentor, Ohio",Eastern Time (US & Canada)
570143097809707008,negative,1.0,Lost Luggage,1.0,United,,8629Fissile,,0,@united Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday!,,2015-02-24 00:48:01 -0800,,London
570142263290011649,positive,1.0,,,United,,The5y5Adm1n,,0,@united thank you. Been trying for two days to set this up.,,2015-02-24 00:44:42 -0800,,
570138826032713729,negative,1.0,Can't Tell,0.6957,United,,urno12,,0,@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight,,2015-02-24 00:31:03 -0800,bonkers in Yonkers,New Delhi
570136977074491392,negative,1.0,Can't Tell,0.3635,United,,vancouverbrit,,0,@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???,,2015-02-24 00:23:42 -0800,Vancouver BC,Pacific Time (US & Canada)
570135557151580160,neutral,0.6376,,0.0,United,,The5y5Adm1n,,0,@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx,,2015-02-24 00:18:04 -0800,,
570129828969459712,negative,1.0,Cancelled Flight,0.6829,United,,lindaSWC,,0,@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...,,2015-02-23 23:55:18 -0800,,
570126668922294272,positive,1.0,,,United,,raulcordenillo,,0,@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer,"[59.38247253, 18.00789007]",2015-02-23 23:42:44 -0800,"Stockholm, Sweden ",Stockholm
570122958695477248,positive,1.0,,,United,,urno12,,0,@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care,,2015-02-23 23:28:00 -0800,bonkers in Yonkers,New Delhi
570121588487663616,positive,1.0,,,United,,FIETA_DOC,,0,"@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!",,2015-02-23 23:22:33 -0800,"Madison, NJ",
570121361953202178,negative,1.0,Flight Attendant Complaints,0.3474,United,,CellucorJulio,,0,"@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room...",,2015-02-23 23:21:39 -0800,CORGaming@cellucor.com,Central Time (US & Canada)
570121135603486720,neutral,0.6429,,0.0,United,,michaelsalinger,,0,@united keep me updated. Let me know that the bags make the flight to j-burg,,2015-02-23 23:20:45 -0800,"mentor, Ohio",Eastern Time (US & Canada)
570119457286328320,negative,1.0,Lost Luggage,0.3553,United,,tiffy_mac,,0,"@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation &amp; his original case back!",,2015-02-23 23:14:05 -0800,"Brighton, UK
",
570119247982137344,negative,1.0,Lost Luggage,1.0,United,,tiffy_mac,,0,@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..,,2015-02-23 23:13:15 -0800,"Brighton, UK
",
570116209263427584,negative,1.0,Customer Service Issue,1.0,United,,lindaSWC,,1,"@united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United.",,2015-02-23 23:01:11 -0800,,
570115452568891392,negative,1.0,Late Flight,0.6632,United,,vaficionado,,0,"@united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew,  7 hours from now, when the plane is already here.",,2015-02-23 22:58:10 -0800,"All over, but mostly NorCal",Pacific Time (US & Canada)
570115366023770112,negative,1.0,Customer Service Issue,1.0,United,,747_TJ,,0,@united Thanks for the lack of help and the canned response from the 1K desk!,,2015-02-23 22:57:50 -0800,,
570115302991777792,negative,1.0,Bad Flight,0.6736,United,,747_TJ,,0,@united   It's too bad UA has had another unforeseeable operational issue on my return flight.,,2015-02-23 22:57:35 -0800,,
570115243747074048,neutral,1.0,,,United,,xRaeCatherine,,0,@united I would like to know what's going on before his current flight lands.,,2015-02-23 22:57:20 -0800,,
570114536448995328,negative,1.0,Lost Luggage,0.3684,United,,mortgagesbycoop,,0,@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?,,2015-02-23 22:54:32 -0800,New Jersey,
570110386827087872,negative,1.0,Cancelled Flight,0.3444,United,,kbleggett,,0,@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL,,2015-02-23 22:38:03 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
570109851709218816,positive,1.0,,,United,,Emily_VII,,0,@united you are one great airline ❤️,,2015-02-23 22:35:55 -0800,,Hawaii
570108801711341568,negative,1.0,Customer Service Issue,0.6833,United,,fairplay500,,0,@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required,"[0.0, 0.0]",2015-02-23 22:31:45 -0800,Huntsville AL USA,Central Time (US & Canada)
570108724636831745,negative,0.6721,Customer Service Issue,0.6721,United,,kbleggett,,0,@lindaSWC @united:  We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.,,2015-02-23 22:31:26 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
570107683027718144,negative,1.0,Late Flight,0.6712,United,,lindaSWC,,1,@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming  previous 1.,,2015-02-23 22:27:18 -0800,,
570106900970221568,neutral,0.6738,,0.0,United,,fairplay500,,0,@united This is NOT a local UNITED number for Malaysia   0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )?,"[0.0, 0.0]",2015-02-23 22:24:11 -0800,Huntsville AL USA,Central Time (US & Canada)
570106717490393088,negative,0.6632,Lost Luggage,0.6632,United,,mortgagesbycoop,,0,@united okay ase24766m. Find our luggage.,,2015-02-23 22:23:28 -0800,New Jersey,
570106573395087362,negative,0.6633,Customer Service Issue,0.3571,United,,cristobalwong,,0,@united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online...,,2015-02-23 22:22:53 -0800,San Francisco Bay Area,
570106249024446464,neutral,0.6759999999999999,,0.0,United,,fairplay500,,0,"@united I send you an urgent message via eservice@united.com.  BG0KWM   Narayanan. Please respond ASAP. Also, NO local United Tel # @ KUL","[0.0, 0.0]",2015-02-23 22:21:36 -0800,Huntsville AL USA,Central Time (US & Canada)
570105665093369856,neutral,1.0,,,United,,The_Playmaker20,,0,@united thanks! Will you guys be getting the A380s anytime soon?,,2015-02-23 22:19:17 -0800,,
570105441688158208,negative,0.6492,Lost Luggage,0.6492,United,,kevinforgoogle,,0,@united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing...,,2015-02-23 22:18:24 -0800,"San Francisco, CA",
570105020999344128,positive,1.0,,,United,,MelanieSpring,,0,“@united: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help!,,2015-02-23 22:16:43 -0800,"Washington, DC",Eastern Time (US & Canada)
570104913390206976,negative,1.0,Lost Luggage,1.0,United,,mortgagesbycoop,,1,"@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!",,2015-02-23 22:16:18 -0800,New Jersey,
570104743747416064,negative,0.6667,Customer Service Issue,0.3542,United,,Meyer47,,0,@united what is that going to do for you? Nothing just like you always do,,2015-02-23 22:15:37 -0800,Iowa,
570102725842575360,neutral,1.0,,,United,,dafg42,,0,@united I sent in my feedback.  Thank you.,,2015-02-23 22:07:36 -0800,,Arizona
570101817041747968,negative,0.6438,Can't Tell,0.3318,United,,kbleggett,,0,@united plus what about food? And taxis?,,2015-02-23 22:03:59 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
570101670882840576,negative,0.6737,Can't Tell,0.6737,United,,kbleggett,,0,@united you are offering us 8 rooms for 32 people #FAIL,,2015-02-23 22:03:24 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
570100438487314432,negative,1.0,Flight Attendant Complaints,0.3449,United,,kbleggett,,0,@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing,,2015-02-23 21:58:31 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
570100214733737985,negative,0.3579,Customer Service Issue,0.3579,United,,ajpape,,0,@united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.,,2015-02-23 21:57:37 -0800,"Boulder, CO",Mountain Time (US & Canada)
570099762709581824,neutral,0.7065,,0.0,United,,FIETA_DOC,,0,@united yes I do.,,2015-02-23 21:55:50 -0800,"Madison, NJ",
570099717314457600,negative,1.0,Customer Service Issue,0.6766,United,,kbleggett,,0,@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail,,2015-02-23 21:55:39 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
570097432383651840,negative,1.0,Late Flight,1.0,United,,DavidRogerswork,,0,@united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer.,,2015-02-23 21:46:34 -0800,,
570096582546165760,negative,1.0,Can't Tell,1.0,United,,mbarnas,,0,@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines,"[32.86680572, -80.01338439]",2015-02-23 21:43:11 -0800,"Rochester, NY",Eastern Time (US & Canada)
570096448571731968,negative,1.0,Customer Service Issue,1.0,United,,real_steve_ward,,0,"@united Thanks; might want to fix this line: ""Our Customer Care team is currently responding to most inquiries within 7-10 business days.""",,2015-02-23 21:42:39 -0800,Chicago / Orlando / airplanes,Eastern Time (US & Canada)
570095499287506946,positive,1.0,,,United,,The_Playmaker20,,0,@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!,,2015-02-23 21:38:53 -0800,,
570095172303900672,negative,1.0,Flight Booking Problems,0.6842,United,,FIETA_DOC,,0,"@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket.",,2015-02-23 21:37:35 -0800,"Madison, NJ",
570093170874302464,neutral,1.0,,,United,,FIETA_DOC,,0,@united Deep Vein thrombosis,,2015-02-23 21:29:38 -0800,"Madison, NJ",
570092741654401024,negative,1.0,Customer Service Issue,0.34600000000000003,United,,lindaSWC,,1,"@united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!",,2015-02-23 21:27:56 -0800,,
570092599316389888,negative,1.0,Late Flight,1.0,United,,CellucorJulio,,0,@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6,,2015-02-23 21:27:22 -0800,CORGaming@cellucor.com,Central Time (US & Canada)
570092196247969796,negative,1.0,Late Flight,0.6876,United,,RissaWissa,,0,"Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier",,2015-02-23 21:25:46 -0800,,America/Chicago
570091216013955073,negative,1.0,Lost Luggage,1.0,United,,ajpape,,1,@united Lost bag process is broken. Agent promised they'd call &amp; hold my bag when found. Now they're waking me at 3am w/ delivery. #fail,,2015-02-23 21:21:52 -0800,"Boulder, CO",Mountain Time (US & Canada)
570091109675769856,negative,1.0,Cancelled Flight,1.0,United,,Meyer47,,1,@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.,,2015-02-23 21:21:26 -0800,Iowa,
570091033368899584,neutral,0.6373,,0.0,United,,DJPartyMarty,,0,@united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight,"[41.9785651, -87.90833965]",2015-02-23 21:21:08 -0800,,Pacific Time (US & Canada)
570090102195486722,negative,0.6641,Customer Service Issue,0.3424,United,,Darquenloveli,,0,“@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx,,2015-02-23 21:17:26 -0800,Texas,Central Time (US & Canada)
570088980278059008,neutral,1.0,,,United,,paula1231970,,0,@united what time does check in open for flight no UA80 from Manchester to Newark today ?,"[53.36729431, -2.27861694]",2015-02-23 21:12:59 -0800,,London
570087435759185920,negative,1.0,Late Flight,0.7048,United,,alikat9220,,0,"@united good to know you will open the closed doors for ""premier passengers"" after safety briefings on delayed flights. #annoyed.","[41.98202331, -87.90374263]",2015-02-23 21:06:51 -0800,,Central Time (US & Canada)
570087270524411904,neutral,1.0,,,United,,fortytoo,,0,@united DM sent,,2015-02-23 21:06:11 -0800,"WX report for 41 Mile, Hwy 50",Pacific Time (US & Canada)
570087006593642496,negative,1.0,Late Flight,1.0,United,,macefaceeeee,,1,@united yea get me to phoenix already. Delays all day with you people. It's bullshit.,,2015-02-23 21:05:08 -0800,,Pacific Time (US & Canada)
570086475989061632,negative,1.0,Late Flight,1.0,United,,DaniOnTheFritz,,0,"@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights.",,2015-02-23 21:03:02 -0800,Missouri,Central Time (US & Canada)
570086399627685888,positive,1.0,,,United,,drewziIIa,,0,"@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)",,2015-02-23 21:02:44 -0800,,Central Time (US & Canada)
570085628576202752,negative,1.0,Damaged Luggage,0.6846,United,,petergau,,0,@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture,,2015-02-23 20:59:40 -0800,NYC,Central Time (US & Canada)
570085589011148801,positive,1.0,,,United,,tomcrabtree,,0,@united But thanks for asking,,2015-02-23 20:59:30 -0800,San Francisco,Pacific Time (US & Canada)
570085448271335424,negative,1.0,Cancelled Flight,0.6567,United,,tomcrabtree,,1,@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.,,2015-02-23 20:58:57 -0800,San Francisco,Pacific Time (US & Canada)
570085056401838081,negative,1.0,Lost Luggage,1.0,United,,ColtonWoytas,,0,@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.,,2015-02-23 20:57:23 -0800,NY,Mountain Time (US & Canada)
570083898031513600,negative,1.0,Can't Tell,0.6473,United,,FIETA_DOC,,0,@united I'm constantly having challenges with upgrades &amp; charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B,,2015-02-23 20:52:47 -0800,"Madison, NJ",
570083397873373184,negative,1.0,Flight Attendant Complaints,1.0,United,,KeenanPam,,0,"@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away.",,2015-02-23 20:50:48 -0800,,
570083363169669121,neutral,0.6842,,,United,,rholbrook,,0,"@united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly.",,2015-02-23 20:50:40 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
570083063331319808,positive,1.0,,,United,,CaseyWoodTV,,0,@united you too!,,2015-02-23 20:49:28 -0800,,Eastern Time (US & Canada)
570082960700870656,positive,1.0,,,United,,PhilFromChico,,0,@united is my favorite airline.,,2015-02-23 20:49:04 -0800,"New York City, NY",Pacific Time (US & Canada)
570082564502728704,negative,0.6354,Can't Tell,0.3431,United,,kbleggett,,0,@united seriously #fail on making strangers share a room,,2015-02-23 20:47:29 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
570082243596591104,neutral,0.6533,,0.0,United,,zach_wardroup,,0,@united @luke_mcintosh68 nah you wouldn't,,2015-02-23 20:46:13 -0800,[Colorado],
570081568733192192,negative,0.6563,Lost Luggage,0.6563,United,,michaelsalinger,,0,@united we needed them here asap. Will they make it on today's flight?,,2015-02-23 20:43:32 -0800,"mentor, Ohio",Eastern Time (US & Canada)
570081552891125760,negative,1.0,Customer Service Issue,0.6667,United,,Tdrag97,,0,@united agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why,,2015-02-23 20:43:28 -0800,,Central America
570081411715059712,neutral,1.0,,,United,,Siv,,0,@united Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?,"[37.7994546, -122.427629]",2015-02-23 20:42:54 -0800,"San Francisco, CA",Pacific Time (US & Canada)
570081213404180480,neutral,0.6489,,0.0,United,,xRaeCatherine,,0,@united I sent the message. Let me know ASAP.,,2015-02-23 20:42:07 -0800,,
570080863720878081,negative,1.0,Flight Attendant Complaints,0.3847,United,,kbleggett,,0,@united why would they make me share a room?,,2015-02-23 20:40:44 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
570079868253298688,negative,1.0,Customer Service Issue,1.0,United,,fortytoo,,0,"@united tried calling too, but w/25 min phn wait means we'd miss options anyway",,2015-02-23 20:36:46 -0800,"WX report for 41 Mile, Hwy 50",Pacific Time (US & Canada)
570079699595980802,negative,1.0,Late Flight,1.0,United,,MelanieSpring,,0,@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?,,2015-02-23 20:36:06 -0800,"Washington, DC",Eastern Time (US & Canada)
570079676204347394,negative,1.0,Customer Service Issue,0.7008,United,,kbleggett,,0,@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth,,2015-02-23 20:36:01 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
570079549914005504,negative,1.0,Cancelled Flight,0.7201,United,,fortytoo,,0,"@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund",,2015-02-23 20:35:30 -0800,"WX report for 41 Mile, Hwy 50",Pacific Time (US & Canada)
570079536815034368,neutral,0.6548,,,United,,CaseyWoodTV,,0,"@united i understand, thanks",,2015-02-23 20:35:27 -0800,,Eastern Time (US & Canada)
570079237350100993,negative,1.0,Customer Service Issue,1.0,United,,throthra,,0,"@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please.",,2015-02-23 20:34:16 -0800,,
570079041547472896,negative,1.0,Late Flight,1.0,United,,DJPartyMarty,,0,@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United,"[41.97777091, -87.90782014]",2015-02-23 20:33:29 -0800,,Pacific Time (US & Canada)
570078894008594432,negative,1.0,Customer Service Issue,0.3505,United,,Darquenloveli,,1,@united it's highly unprofessional for you to overbook a flight by 12 seats &amp;feel that I should rearrange my schedule for your mismanagement,,2015-02-23 20:32:54 -0800,Texas,Central Time (US & Canada)
570078733735821313,negative,1.0,Flight Attendant Complaints,0.672,United,,throthra,,0,"@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'",,2015-02-23 20:32:16 -0800,,
570078718028222464,positive,0.688,,0.0,United,,luke_mcintosh68,,0,@united man I can't wait to book my ticket now! Thanks JP you're a life sabe,,2015-02-23 20:32:12 -0800,Colorado,
570077847672328192,negative,1.0,Cancelled Flight,1.0,United,,CaseyWoodTV,,0,"@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like",,2015-02-23 20:28:45 -0800,,Eastern Time (US & Canada)
570076814585913344,negative,1.0,Cancelled Flight,0.708,United,,fortytoo,,0,@united flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline &amp; city,,2015-02-23 20:24:38 -0800,"WX report for 41 Mile, Hwy 50",Pacific Time (US & Canada)
570074864708669440,negative,0.6386,Lost Luggage,0.6386,United,,michaelsalinger,,0,"@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags.",,2015-02-23 20:16:53 -0800,"mentor, Ohio",Eastern Time (US & Canada)
570074833993670657,negative,1.0,Customer Service Issue,1.0,United,,wordstern,,0,"@united better train your support staff with appropriate decorum, consider revisiting your terrible ""provide a death certificate' policy",,2015-02-23 20:16:46 -0800,"San Francisco, CA",Pacific Time (US & Canada)
570074583379939328,negative,1.0,Can't Tell,1.0,United,,CharlieGMoney,,1,@united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?,"[41.88298649, -87.63403627]",2015-02-23 20:15:46 -0800,"Chicago, IL",
570073969690169344,neutral,0.7029,,0.0,United,,sacsmitty,,0,"@united My post was just more of disappointment.  I'm a frequent United flyer, it was a simple ??.  1 bad apple doesn't spoil the bunch.",,2015-02-23 20:13:20 -0800,"Rocklin, CA",
570073757508726784,positive,0.6634,,0.0,United,,Meyer47,,1,@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM,,2015-02-23 20:12:29 -0800,Iowa,
570072918094442496,negative,0.6352,Customer Service Issue,0.3231,United,,The5y5Adm1n,,0,@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!,,2015-02-23 20:09:09 -0800,,
570072252026376192,neutral,1.0,,,United,,The5y5Adm1n,,0,@united Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation.,,2015-02-23 20:06:30 -0800,,
570071999780933634,neutral,0.6464,,0.0,United,,Gouwerijn,,0,"@united question:are there onboad 110 volt outlets in all planes? If so, where?","[35.8056542, -78.786848]",2015-02-23 20:05:30 -0800,Alphen aan den Rijn,Amsterdam
570071482182692865,negative,0.6588,Can't Tell,0.6588,United,,oduric,,0,@united Your website deserves a new design. #html5 FTW!,,2015-02-23 20:03:27 -0800,Singapore,Berlin
570070877351469057,negative,1.0,Lost Luggage,0.6863,United,,kbleggett,,1,@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW,,2015-02-23 20:01:03 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
570069236971806720,neutral,0.631,,0.0,United,,xRaeCatherine,,0,@united Twitter isn't letting me DM you..,,2015-02-23 19:54:32 -0800,,
570068435805310976,neutral,0.732,,,United,,BinyGlancz,,0,@united I hope so too,,2015-02-23 19:51:21 -0800,,
570067529206358016,negative,1.0,Customer Service Issue,0.3582,United,,sacsmitty,,0,@united agent helps the person in front of me.  Finishes up with them and then walks away.  The guy behind me is as shocked as I am.,,2015-02-23 19:47:44 -0800,"Rocklin, CA",
570067181733580800,negative,1.0,Lost Luggage,1.0,United,,ColtonWoytas,,1,@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off &amp; left in Chicago. Pretty ridiculous.,,2015-02-23 19:46:22 -0800,NY,Mountain Time (US & Canada)
570067079253991424,negative,0.7055,Lost Luggage,0.7055,United,,danmedwards,,0,@united Not encouraged that I'll have my CPAP tonight.,,2015-02-23 19:45:57 -0800,"Westerville, Ohio",
570066805810601985,negative,1.0,Lost Luggage,1.0,United,,danmedwards,,0,@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery,,2015-02-23 19:44:52 -0800,"Westerville, Ohio",
570066634976555008,neutral,1.0,,,United,,Kelley_Myers,,0,@United an idea: monitor mileage members travel patterns enough to know when they change jobs/lose status...and make the transition easier.,,2015-02-23 19:44:11 -0800,Pacific Northwest,Pacific Time (US & Canada)
570066450796257280,negative,1.0,Late Flight,0.6970000000000001,United,,gregriv,,1,@united  Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??,,2015-02-23 19:43:27 -0800,"Cleveland, OH",
570066391388172290,negative,1.0,Flight Attendant Complaints,0.3819,United,,Greg_Mueller,,0,"@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!","[33.9411179, -118.3972405]",2015-02-23 19:43:13 -0800,"Hermosa Beach, CA",Pacific Time (US & Canada)
570065109420101633,negative,0.6957,Lost Luggage,0.6957,United,,michaelsalinger,,0,"@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD.",,2015-02-23 19:38:08 -0800,"mentor, Ohio",Eastern Time (US & Canada)
570065037231927296,neutral,0.6548,,0.0,United,,andreaSanger,,0,@united where is my flight voucher?,,2015-02-23 19:37:50 -0800,,
570063869596475394,negative,1.0,Late Flight,1.0,United,,RyanMagovs,,0,"@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable.",,2015-02-23 19:33:12 -0800,,
570063826508320769,negative,1.0,Can't Tell,1.0,United,,handsomanderson,,1,@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.,,2015-02-23 19:33:02 -0800,"Los Vancouver, CA",Pacific Time (US & Canada)
570063574858493952,negative,1.0,Lost Luggage,1.0,United,,PreyingMantis02,,0,@united yes I filed a claim &amp; hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep &amp; no reimbursement.,,2015-02-23 19:32:02 -0800,,
570063450174464000,negative,1.0,Bad Flight,1.0,United,,theBRYZness,,0,@united UA938 ORD-LHR.  bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!,,2015-02-23 19:31:32 -0800,Broad & Pattison,
570063224328081408,negative,1.0,Flight Attendant Complaints,1.0,United,,hellojennizzle,,0,"@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool",,2015-02-23 19:30:38 -0800,Cornfields,London
570061339604987904,negative,0.6688,Can't Tell,0.3519,United,,cyberhosed,,0,@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?,,2015-02-23 19:23:09 -0800,,
570060997907447810,negative,0.7,Late Flight,0.7,United,,CharlieGMoney,,0,@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&amp;J sandwich.,"[41.98191311, -87.80888924]",2015-02-23 19:21:47 -0800,"Chicago, IL",
570059605662834688,negative,1.0,Can't Tell,0.6305,United,,_mhertz,,0,@united @AmericanAir spent hundreds to rectify the situation and you guys go quiet,,2015-02-23 19:16:15 -0800,,Pacific Time (US & Canada)
570059565947101184,negative,1.0,Late Flight,1.0,United,,whs1973,,0,@united UA276 sitting at EWR nearly an hour after sked.  Pilot says computers down but no clue when we will leave.  Can you help?,,2015-02-23 19:16:06 -0800,,
570059530567962624,negative,1.0,Can't Tell,1.0,United,,_mhertz,,1,@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!,,2015-02-23 19:15:57 -0800,,Pacific Time (US & Canada)
570058986025672704,positive,0.6702,,,United,,family6travels,,0,@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #StatusMatchPaidOff http://t.co/ATfRKp6goY,,2015-02-23 19:13:48 -0800,,
570058190647271424,positive,0.3388,,0.0,United,,throthra,,0,"@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA",,2015-02-23 19:10:38 -0800,,
570057930332102656,positive,1.0,,,United,,ChrisMD123,,0,@united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f,,2015-02-23 19:09:36 -0800,,
570057601976631296,negative,1.0,Damaged Luggage,1.0,United,,throthra,,0,@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.,,2015-02-23 19:08:18 -0800,,
570057521353764864,negative,1.0,Bad Flight,1.0,United,,davidchernin,,0,@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?,,2015-02-23 19:07:58 -0800,,Eastern Time (US & Canada)
570057178687475712,negative,1.0,Customer Service Issue,0.6632,United,,AndyA3,,0,@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going,,2015-02-23 19:06:37 -0800,San Francisco,Pacific Time (US & Canada)
570056648137576449,negative,1.0,Late Flight,1.0,United,,kevinaom,,0,"@united 5 gate changes, two delays.  Even the crew thinks the airline sucks",,2015-02-23 19:04:30 -0800,Michigan,Eastern Time (US & Canada)
570055898367799296,negative,1.0,Cancelled Flight,0.3417,United,,kimberlytwaters,,0,@united I'm very frustrated and have wasted 2 days now due to your equipment failures.,"[39.85862444, -104.6768992]",2015-02-23 19:01:31 -0800,Gainesville GA,Atlantic Time (Canada)
570055700790931456,negative,1.0,Customer Service Issue,0.6667,United,,JeffPKirkland,,0,@united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!,,2015-02-23 19:00:44 -0800,Oregon,Pacific Time (US & Canada)
570055285500469248,negative,1.0,Customer Service Issue,1.0,United,,BethStuever,,0,"@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?",,2015-02-23 18:59:05 -0800,"iPhone: 42.734546,-84.483753",Eastern Time (US & Canada)
570054647689322496,positive,1.0,,,United,,AlexanderKrach,,0,@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.,,2015-02-23 18:56:33 -0800,,Pacific Time (US & Canada)
570054574389788672,negative,1.0,Customer Service Issue,1.0,United,,rholbrook,,0,@united Calls to 800# resulted in 2hrs of hold time &amp; 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2),,2015-02-23 18:56:16 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
570054360505323520,negative,1.0,Customer Service Issue,0.6633,United,,real_steve_ward,,0,"@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?",,2015-02-23 18:55:25 -0800,Chicago / Orlando / airplanes,Eastern Time (US & Canada)
570053912214024193,positive,1.0,,,United,,thetonyblank,,0,@united I appreciate your efforts getting me home!,"[38.9470418, -77.4511456]",2015-02-23 18:53:38 -0800,"Denver, CO",Eastern Time (US & Canada)
570053838499143680,negative,1.0,Flight Booking Problems,0.6469,United,,rholbrook,,1,@united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2),,2015-02-23 18:53:20 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
570053734639792129,negative,1.0,Late Flight,0.3536,United,,CharlieGMoney,,1,@united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers.,,2015-02-23 18:52:56 -0800,"Chicago, IL",
570053482029277184,negative,1.0,Late Flight,1.0,United,,stopz,,0,@united  what is the real deal with the delay on flight UA 1032 from Denver to Vegas?,,2015-02-23 18:51:55 -0800,,
570053417311342593,negative,1.0,Flight Attendant Complaints,1.0,United,,CharlieGMoney,,0,@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.,"[41.97758714, -87.91388554]",2015-02-23 18:51:40 -0800,"Chicago, IL",
570051875652767744,negative,1.0,Bad Flight,0.3458,United,,gguilber,,0,@united system failure again = bad trend.  Software projects are like flying an airplane; there's no such thing as an emergency takeoff.,,2015-02-23 18:45:32 -0800,,
570051265373171712,negative,1.0,Late Flight,1.0,United,,gguilber,,0,@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.,,2015-02-23 18:43:07 -0800,,
570051191943483392,neutral,0.6684,,0.0,United,,Zgrinch,,0,"@united rebooting Chicago dispatch system, need @pivotalcf as I'm tired of sitting on planes",,2015-02-23 18:42:49 -0800,"iPhone: 39.201706,-106.854080",Mountain Time (US & Canada)
570050891929280512,positive,1.0,,,United,,thetonyblank,,0,"@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while..","[38.9470207, -77.4511745]",2015-02-23 18:41:38 -0800,"Denver, CO",Eastern Time (US & Canada)
570050785490419712,negative,1.0,Customer Service Issue,0.6970000000000001,United,,rholbrook,,1,"@united http://t.co/hj5kq82Chn, however, is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn.",,2015-02-23 18:41:12 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
570050323017920512,neutral,0.6702,,0.0,United,,AndyA3,,0,@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.,,2015-02-23 18:39:22 -0800,San Francisco,Pacific Time (US & Canada)
570050268588597248,negative,0.6847,Lost Luggage,0.6847,United,,MommyPR,,0,@united can you tell me how to file a claim for clothing that had to be purchased?,,2015-02-23 18:39:09 -0800,Global,Pacific Time (US & Canada)
570049923858567168,negative,0.6776,Can't Tell,0.3451,United,,AndyA3,,0,@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board,,2015-02-23 18:37:47 -0800,San Francisco,Pacific Time (US & Canada)
570049743549833216,negative,0.6354,Lost Luggage,0.6354,United,,MommyPR,,0,@united GRK13575M is the file reference,,2015-02-23 18:37:04 -0800,Global,Pacific Time (US & Canada)
570049697924009984,negative,1.0,Customer Service Issue,1.0,United,,jlgustafson1,,0,@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!,,2015-02-23 18:36:53 -0800,DEN,
570049295040307200,negative,1.0,Bad Flight,0.3525,United,,theKos,,0,"@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably.",,2015-02-23 18:35:17 -0800,DC949,Pacific Time (US & Canada)
570048844702076930,negative,1.0,Can't Tell,0.3723,United,,MommyPR,,0,@united Been trying since 1230 to file a report.,,2015-02-23 18:33:30 -0800,Global,Pacific Time (US & Canada)
570048726380765184,negative,1.0,Customer Service Issue,1.0,United,,jasonjernigan,,0,@united I send an email about my bad experience and you send back a generic response.  Yet another reason why I'll never fly with you again.,,2015-02-23 18:33:02 -0800,"Raleigh, NC",Central Time (US & Canada)
570048528602374144,neutral,1.0,,,United,,thelaurenmoore,,0,@united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?,,2015-02-23 18:32:14 -0800,CA,Eastern Time (US & Canada)
570045712211288064,negative,0.6644,Flight Booking Problems,0.3437,United,,TravelShopVT,,0,@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee,,2015-02-23 18:21:03 -0800,,Eastern Time (US & Canada)
570045020402626561,negative,1.0,Bad Flight,0.6392,United,,Nikki62878,,1,"@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat",,2015-02-23 18:18:18 -0800,,
570044681670696960,positive,1.0,,,United,,j0rdanj0nes,,0,@united thank you.,,2015-02-23 18:16:57 -0800,Dallas,
570044554130423808,neutral,0.6641,,,United,,momsgoodeats,,0,Decisions Decisions @MandarinJourney @united:  We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP”,,2015-02-23 18:16:27 -0800,#Omaha ,Central Time (US & Canada)
570044428678778880,neutral,1.0,,,United,,momsgoodeats,,0,Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP”,,2015-02-23 18:15:57 -0800,#Omaha ,Central Time (US & Canada)
570044286991015936,negative,1.0,Flight Booking Problems,0.6489,United,,rholbrook,,1,"@united: I don't care that a @thehipmunk link showed me a ""wrong"" price on your site—it's your site &amp; responsibility to ensure correctness.",,2015-02-23 18:15:23 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
570043937244622849,neutral,1.0,,,United,,DeputyBrans,,0,@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5?,,2015-02-23 18:14:00 -0800,,
570043820278050817,negative,0.3482,Cancelled Flight,0.3482,United,,xRaeCatherine,,0,"@united He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done?",,2015-02-23 18:13:32 -0800,,
570043574097555456,negative,1.0,Can't Tell,0.6702,United,,mllovelace,,0,“@united: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP” what's the point of membership?,,2015-02-23 18:12:33 -0800,"San Francisco, CA",Pacific Time (US & Canada)
570042013908914176,negative,1.0,Lost Luggage,0.376,United,,Ted_Bray,,0,@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime,,2015-02-23 18:06:21 -0800,"Colorado Springs, Colorado USA",Mountain Time (US & Canada)
570041988986347521,negative,0.3721,Can't Tell,0.3721,United,,MommyPR,,0,@united Dmed you. Thank you,,2015-02-23 18:06:15 -0800,Global,Pacific Time (US & Canada)
570041112624295936,positive,1.0,,,United,,DickAltavista,,0,@united thanks we'll be in touch!,,2015-02-23 18:02:46 -0800,Ottawa,
570040644451708930,positive,1.0,,,United,,Clking_sf,,0,@united Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!,,2015-02-23 18:00:55 -0800,Silicon Valley,Central Time (US & Canada)
570040251764183040,negative,1.0,Lost Luggage,1.0,United,,Bozboyku1,,0,"@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story",,2015-02-23 17:59:21 -0800,Lees Summit,Mountain Time (US & Canada)
570039756731494400,neutral,1.0,,,United,,rdowning76,,0,"@united @RenoAirport hi, when do direct flights from Houston to Reno begin?  Don't see any days in March?",,2015-02-23 17:57:23 -0800,usa,
570039279050579968,neutral,0.67,,0.0,United,,brando_787,,0,@united like continental's chicken feat fairs,,2015-02-23 17:55:29 -0800,"North Texas, USA",
570039094257938432,neutral,1.0,,,United,,j0rdanj0nes,,0,@united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am?,,2015-02-23 17:54:45 -0800,Dallas,
570038991527002112,positive,0.3427,,0.0,United,,NonYourBusines9,,0,@united I left my comment with customer care. Thanks for contacting me.,,2015-02-23 17:54:21 -0800,,
570038694817767425,negative,1.0,Lost Luggage,1.0,United,,Ted_Bray,,0,@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh.,,2015-02-23 17:53:10 -0800,"Colorado Springs, Colorado USA",Mountain Time (US & Canada)
570037961020080129,negative,1.0,Lost Luggage,1.0,United,,Ted_Bray,,0,"@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!",,2015-02-23 17:50:15 -0800,"Colorado Springs, Colorado USA",Mountain Time (US & Canada)
570037336886546432,positive,1.0,,,United,,whitterbug,,0,Yes!! Thanks so much!!! 💜“@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY”,,2015-02-23 17:47:46 -0800,"Houston, TX",Central Time (US & Canada)
570036932270358528,positive,1.0,,,United,,drewziIIa,,0,"@united captain ""on behalf of the front office, welcome on board."".... Never heard that before. I laughed...hard.  #funnycaptain",,2015-02-23 17:46:10 -0800,,Central Time (US & Canada)
570035728832446465,negative,1.0,Lost Luggage,1.0,United,,MommyPR,,0,@united Can you please follow for a Dm on a missing bag?,,2015-02-23 17:41:23 -0800,Global,Pacific Time (US & Canada)
570033778300620801,neutral,0.6659999999999999,,0.0,United,,throthra,,0,"@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG",,2015-02-23 17:33:38 -0800,,
570033627939131392,positive,1.0,,,United,,ginanotjenna,,0,@united These are great fares!!!!!,,2015-02-23 17:33:02 -0800,Honeoye Falls,Atlantic Time (Canada)
570033341250056193,negative,1.0,Customer Service Issue,0.6689,United,,dannydibiase1,,0,@united i left an item on the plane and have been calling non stop and no one has been answering can you please help,,2015-02-23 17:31:53 -0800,,
570033309113131008,positive,0.6699,,,United,,frqnttraveler,,0,@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.,,2015-02-23 17:31:46 -0800,california,
570033062202863616,negative,1.0,Lost Luggage,0.6512,United,,throthra,,2,@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?,,2015-02-23 17:30:47 -0800,,
570031379456643072,positive,1.0,,,United,,goodenufmother,,1,@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother,,2015-02-23 17:24:06 -0800,GEM HQ (aka walk-in closet) NY,Eastern Time (US & Canada)
570031098513592320,negative,1.0,Lost Luggage,1.0,United,,tpensari,,0,@united where's my damn bag??,,2015-02-23 17:22:59 -0800,,
570031016800161792,negative,1.0,Lost Luggage,1.0,United,,tpensari,,0,@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!,,2015-02-23 17:22:39 -0800,,
570030715900792832,neutral,1.0,,,United,,AlexanderKrach,,0,@united Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow.,,2015-02-23 17:21:27 -0800,,Pacific Time (US & Canada)
570027321178099712,neutral,0.6479,,0.0,United,,startupstella,,0,@united how is Mexico not international from the us?,,2015-02-23 17:07:58 -0800,"Chicago, IL",Central Time (US & Canada)
570026514923675648,negative,1.0,Customer Service Issue,0.3639,United,,tpensari,,0,@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared,,2015-02-23 17:04:46 -0800,,
570024703256956929,negative,1.0,Flight Attendant Complaints,0.6634,United,,gregriv,,0,@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?,,2015-02-23 16:57:34 -0800,"Cleveland, OH",
570023321904943105,negative,1.0,Cancelled Flight,0.6669,United,,whitterbug,,0,@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS,,2015-02-23 16:52:05 -0800,"Houston, TX",Central Time (US & Canada)
570023232851419136,negative,1.0,Customer Service Issue,0.6816,United,,gregriv,,1,@united  Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??,,2015-02-23 16:51:43 -0800,"Cleveland, OH",
570023071698055168,negative,0.6774,Bad Flight,0.3441,United,,nbhdsheila,,0,@united landed in Boston at 9 last night.  The 15 hours of traveling was rough tho.,,2015-02-23 16:51:05 -0800,Boston,Eastern Time (US & Canada)
570022715072983041,negative,1.0,Cancelled Flight,0.3603,United,,Apollochplayers,,1,@united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS,,2015-02-23 16:49:40 -0800,"Houston, TX",
570022372901847042,neutral,0.3435,,0.0,United,,goodenufmother,,0,Just sent thank u RT @united: @goodenufmother Please DM your confirmation number if reFlight Booking Problems is needed. Thank you. ^EY,,2015-02-23 16:48:18 -0800,GEM HQ (aka walk-in closet) NY,Eastern Time (US & Canada)
570022345424834560,negative,1.0,Late Flight,0.6559,United,,hefeman,,0,@united has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH.,,2015-02-23 16:48:12 -0800,Austin,Central Time (US & Canada)
570021376024813568,neutral,0.6788,,0.0,United,,goodenufmother,,0,@United so what’s the deal? Do u provide voucher for overnight or am I cozy on the floor at #OHare ? #gross #HelpMePlease #AnyoneThere,,2015-02-23 16:44:21 -0800,GEM HQ (aka walk-in closet) NY,Eastern Time (US & Canada)
570021075355963392,negative,0.6803,Customer Service Issue,0.6803,United,,bartha75,,0,"@united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example.","[0.0, 0.0]",2015-02-23 16:43:09 -0800,san diego,
570020852210774016,positive,1.0,,,United,,jalvich,,0,@united thank you. I flew into Newark from Vail/Eagle.,,2015-02-23 16:42:16 -0800,,Eastern Time (US & Canada)
570020275150049281,negative,0.6914,Customer Service Issue,0.3704,United,,bartha75,,0,@united  i have a weekend of dealing with your company that would say otherwise.,"[0.0, 0.0]",2015-02-23 16:39:58 -0800,san diego,
570019785788022785,negative,1.0,Bad Flight,0.35200000000000004,United,,goodenufmother,,0,@United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother,,2015-02-23 16:38:02 -0800,GEM HQ (aka walk-in closet) NY,Eastern Time (US & Canada)
570019476235788288,negative,1.0,Lost Luggage,0.366,United,,jalvich,,0,"@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle.",,2015-02-23 16:36:48 -0800,,Eastern Time (US & Canada)
570018445695148033,negative,1.0,Customer Service Issue,0.6559999999999999,United,,tpensari,,0,@united your customer service is terrible! Stood inline 3 hours no flights and 4 hours Late Flightr still no bag#disgutedindenver,,2015-02-23 16:32:42 -0800,,
570018278946394112,neutral,0.6557,,,United,,lovejodierose,,0,@united please upload the March on-demand entertainment listing on your website! ✈️,,2015-02-23 16:32:02 -0800,"melbourne, australia",London
570018079993937920,negative,0.6482,Customer Service Issue,0.3294,United,,CharlieGMoney,,1,@united So you are inadequate by accident?,"[40.68545235, -74.18374208]",2015-02-23 16:31:15 -0800,"Chicago, IL",
570016325667557376,positive,1.0,,,United,,RockinMikeW,,0,@united @reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3,,2015-02-23 16:24:17 -0800,,
570016198747758593,positive,1.0,,,United,,MirandaAtx,,0,@united Thank you for responding so quickly with a helpful tool! @dustyob,,2015-02-23 16:23:46 -0800,"Houston, TX",Central Time (US & Canada)
570016052895092736,negative,1.0,Customer Service Issue,0.6566,United,,tclarktweets,,0,@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN,,2015-02-23 16:23:12 -0800,"San Francisco, CA ",
570014689322643456,negative,1.0,Flight Attendant Complaints,0.6551,United,,CengageTeamUP,,1,@united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR,,2015-02-23 16:17:46 -0800,,Eastern Time (US & Canada)
570014406320517120,negative,1.0,Bad Flight,0.6656,United,,brooklyn_dodger,,0,@united empathizes w/ my disappointment that 1stClass flight w/nonworking entertainmnt is worth $50. #UnFriendlySkies http://t.co/lOecO4gmvd,,2015-02-23 16:16:39 -0800,Brooklyn,Eastern Time (US & Canada)
570014190498287616,negative,1.0,Customer Service Issue,0.6726,United,,SmartBlondeSolu,,0,@united ...and when that doesn't work...,,2015-02-23 16:15:48 -0800,"Fort Worth, Texas",Central Time (US & Canada)
570012706704662528,neutral,0.6511,,0.0,United,,koploperfan1992,,0,"@united did you have seen my message today?? About a mcdonnell Douglas dc 10 model?? I will hear it if you read it, Goodnight now","[51.3228181, 5.3576138]",2015-02-23 16:09:54 -0800,Winterfell,
570011505237716993,negative,1.0,Flight Booking Problems,1.0,United,,frqnttraveler,,0,@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play.  Earn miles but can't use them.,,2015-02-23 16:05:07 -0800,california,
570011417249759233,negative,0.7083,Lost Luggage,0.375,United,,jalvich,,0,"@united flight arrives 30 minutes early, but then have we to wait for an hour for our bags.",,2015-02-23 16:04:46 -0800,,Eastern Time (US & Canada)
570010976608780288,negative,1.0,Lost Luggage,0.6667,United,,MikeShor,,0,@united That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is.,,2015-02-23 16:03:01 -0800,"Coventry, Connecticut",Eastern Time (US & Canada)
570009743160254464,neutral,1.0,,,United,,SmartBlondeSolu,,0,@united what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!,,2015-02-23 15:58:07 -0800,"Fort Worth, Texas",Central Time (US & Canada)
570009034385805312,neutral,0.6832,,,United,,family6travels,,0,@united thank you. We are signed up for notifications. We shall watch and wait! ❄️❄️,,2015-02-23 15:55:18 -0800,,
570008443626647552,negative,1.0,Can't Tell,0.3477,United,,kabell87,,0,@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here,,2015-02-23 15:52:57 -0800,,
570007003659149312,neutral,0.6612,,0.0,United,,JawnRedcorn,,0,@united I would love if someone could get me back to Austin tonight and I do not wish to wait til tomorrow morning.,,2015-02-23 15:47:14 -0800,Ausvegas,Central Time (US & Canada)
570005000643956736,negative,1.0,Lost Luggage,1.0,United,,mattscottcrum,,0,@united or @flysaa has lost my baggage… heard different things from different employees of @united. @flysaa has said nothing.,,2015-02-23 15:39:16 -0800,"Nashville, TN",Mountain Time (US & Canada)
570004899234074624,negative,1.0,Bad Flight,1.0,United,,ganteisan,,0,"@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!",,2015-02-23 15:38:52 -0800,"Santiago, Chile",Santiago
570004470370676737,neutral,1.0,,,United,,family6travels,,0,@united I have a 0530 flight out of DFW on Tuesday. How far in advance will you give notice if Cancelled Flightled?,,2015-02-23 15:37:10 -0800,,
570004247586013184,negative,1.0,Customer Service Issue,0.6697,United,,BrittanyWolgast,,0,@united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.,,2015-02-23 15:36:17 -0800,,Central Time (US & Canada)
570003828658950145,positive,0.6682,,0.0,United,,ryanaround,,0,@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.,,2015-02-23 15:34:37 -0800,San Francisco,Pacific Time (US & Canada)
570002454839820288,negative,1.0,Flight Booking Problems,0.355,United,,aliasboogie,,0,@united that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked.,,2015-02-23 15:29:10 -0800,"New York City, NY",Eastern Time (US & Canada)
570002150115254272,negative,1.0,Customer Service Issue,0.6466,United,,aliasboogie,,0,"@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change",,2015-02-23 15:27:57 -0800,"New York City, NY",Eastern Time (US & Canada)
570001906199887872,negative,0.6558,Can't Tell,0.35600000000000004,United,,AaronGirson,,0,@united your helpful agents in Club helped.  I am just out baggage fees and a night of my life.stop doing business with @SilverAirways,"[26.07324041, -80.14510971]",2015-02-23 15:26:59 -0800,,
570000614794489856,negative,0.7008,Can't Tell,0.7008,United,,aliasboogie,,0,@United never heard of this? http://t.co/QDebyaHqfM,,2015-02-23 15:21:51 -0800,"New York City, NY",Eastern Time (US & Canada)
570000364692484099,negative,1.0,Flight Booking Problems,0.6629999999999999,United,,rodneyondrums,,0,"@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious ""costs"" that you incur, @united?",,2015-02-23 15:20:51 -0800,All over the damn place.,Quito
570000287080951808,negative,1.0,Cancelled Flight,0.6566,United,,MirandaAtx,,0,@united Exhausted &amp; frustrated! Link to a FB post abt my travel issue https://t.co/LaRKC8vc4s,,2015-02-23 15:20:33 -0800,"Houston, TX",Central Time (US & Canada)
569999790328541184,negative,1.0,Flight Attendant Complaints,0.6629999999999999,United,,aliasboogie,,0,@united I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio.,,2015-02-23 15:18:34 -0800,"New York City, NY",Eastern Time (US & Canada)
569999614624927744,positive,0.6741,,0.0,United,,aliasboogie,,0,@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs,,2015-02-23 15:17:52 -0800,"New York City, NY",Eastern Time (US & Canada)
569999529677852672,negative,1.0,Customer Service Issue,1.0,United,,zaudrey,,0,@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable,,2015-02-23 15:17:32 -0800,,Pacific Time (US & Canada)
569998289447354371,negative,1.0,Flight Attendant Complaints,0.6753,United,,jasonpblakey,,0,@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.,"[40.69943599, -74.17868875]",2015-02-23 15:12:36 -0800,,London
569997351412228097,negative,1.0,Cancelled Flight,0.3442,United,,_Emilky_,,0,"@United fucked up, then voided my ticket, and KEPT MY MONEY.  Not even an apology. I will never fly with your airline again. #UnitedAirlines",,2015-02-23 15:08:53 -0800,"Liverpool, UK",London
569996897009717248,negative,1.0,Customer Service Issue,0.6354,United,,hangsf,,0,@united has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!,,2015-02-23 15:07:04 -0800,"San Francisco, California, USA",Alaska
569995961570856960,negative,1.0,Customer Service Issue,1.0,United,,AaronGirson,,0,@united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK.  has terrible service and UA staff cannot reach Silver,"[26.07694041, -80.13546475]",2015-02-23 15:03:21 -0800,,
569995897234288640,negative,0.688,Can't Tell,0.688,United,,mjc_collins,,1,"@united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry.",,2015-02-23 15:03:06 -0800,,
569995706909503488,positive,1.0,,,United,,TuraOntheroad,,0,@united Thank you!,,2015-02-23 15:02:21 -0800,Brooklyn,Pacific Time (US & Canada)
569993952469880832,neutral,0.6742,,0.0,United,,MisterDJW,,0,@united When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.,,2015-02-23 14:55:22 -0800,,
569993782311198720,positive,1.0,,,United,,peoplesavvy,,0,@united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0,,2015-02-23 14:54:42 -0800,,
569992543875653633,neutral,1.0,,,United,,jbuhl35,,0,"@united yes, after this awful weather it appears I can get home",,2015-02-23 14:49:47 -0800,"Washington, DC",Atlantic Time (Canada)
569991606385967107,negative,1.0,Customer Service Issue,1.0,United,,jasonpblakey,,0,@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet,"[40.6992418, -74.17884798]",2015-02-23 14:46:03 -0800,,London
569991529764409344,negative,1.0,Bad Flight,0.6778,United,,ishowman,,0,@united Lovely new plane from LGA to ORD but no power outlets?,,2015-02-23 14:45:45 -0800,New York,London
569989661713666049,negative,0.6337,Lost Luggage,0.3334,United,,rhyminanstealin,,0,"@united but if i tweet the ID number, won't that reveal my home address to anyone on the web?",,2015-02-23 14:38:19 -0800,"Washington, DC",Central Time (US & Canada)
569989557644623875,negative,1.0,Cancelled Flight,0.6512,United,,rhyminanstealin,,0,@united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!,,2015-02-23 14:37:55 -0800,"Washington, DC",Central Time (US & Canada)
569989416426434560,neutral,1.0,,,United,,colbycaterina,,0,@united the person is currently bettween gates 71A and 73 in LAX,,2015-02-23 14:37:21 -0800,lalaland,Eastern Time (US & Canada)
569989291188695040,negative,1.0,Flight Attendant Complaints,0.7067,United,,colbycaterina,,0,@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet,,2015-02-23 14:36:51 -0800,lalaland,Eastern Time (US & Canada)
569989178651508737,negative,1.0,Can't Tell,1.0,United,,eadonjacobs,,0,"@united rarely ceases to amaze...for the worse.  i hope this is the last time i ""have"" to fly with you.",,2015-02-23 14:36:24 -0800,san francisco,Arizona
569989023478841345,neutral,0.7059,,0.0,United,,cameronsmith17,,0,@united thank you for the quick response but I cannot dm you until you follow me as well,,2015-02-23 14:35:47 -0800,,Mountain Time (US & Canada)
569988839919394816,negative,0.6468,Can't Tell,0.6468,United,,colbycaterina,,0,@united iCloud it is not there yet -- PLEASE HELP 917 703 1472,,2015-02-23 14:35:03 -0800,lalaland,Eastern Time (US & Canada)
569988785330479104,neutral,1.0,,,United,,colbycaterina,,0,"@united I need the phone number to baggage claim in LAX, my mom left her phone and someone called saying they would put it there but on",,2015-02-23 14:34:50 -0800,lalaland,Eastern Time (US & Canada)
569988762085806081,negative,1.0,Customer Service Issue,0.6737,United,,mironovich,,0,@united I did... no response back,,2015-02-23 14:34:45 -0800,"Morristown, nj",Eastern Time (US & Canada)
569988297633583104,negative,1.0,Customer Service Issue,1.0,United,,KelliZink,,0,@united this is atrocious customer service.,,2015-02-23 14:32:54 -0800,Chicago & traveling the world,Central Time (US & Canada)
569988078015815680,neutral,1.0,,,United,,Portal_Aviacion,,0,"@United will not have to honor absurdly low mistake fares.
http://t.co/2Z3Jv73IlW vía @usatoday",,2015-02-23 14:32:02 -0800,Madrid (Spain),Madrid
569988061150359552,negative,1.0,Late Flight,1.0,United,,kachampney,,0,@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice,,2015-02-23 14:31:58 -0800,"Killington, Vt",
569987348772950016,negative,1.0,Cancelled Flight,0.65,United,,KelliZink,,0,@united you Cancelled Flighted our flights for no reason &amp; now we have been on the phone for AN HOUR on our vacation. Why?,,2015-02-23 14:29:08 -0800,Chicago & traveling the world,Central Time (US & Canada)
569986029463011328,negative,1.0,Customer Service Issue,1.0,United,,dfpietra,,0,@united @dfpietra THAT'S your response?  Shaking my head back and forth with a tsk. You can do better-from customer service to your apology,,2015-02-23 14:23:53 -0800,"West Hollywood, CA",
569984791107338240,neutral,0.6825,,,United,,RoatanGallery,,0,"@united thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way/way back- mileage diff?",,2015-02-23 14:18:58 -0800,"Roatan, Islas de la Bahia",Eastern Time (US & Canada)
569984785860464640,negative,1.0,Lost Luggage,1.0,United,,Margo_Rae,,0,@united of course I did. The bag should be here by now :( #frustrated,"[28.62111274, -81.29294408]",2015-02-23 14:18:57 -0800,,Eastern Time (US & Canada)
569983990683148288,negative,1.0,Can't Tell,1.0,United,,ousoonerfanatic,,0,@united you are the worst. I will avoid you like the plague.,,2015-02-23 14:15:47 -0800,"Semiahmoo, WA Soonerland",Pacific Time (US & Canada)
569983826245496832,negative,1.0,Can't Tell,1.0,United,,Mr_RHolmes,,0,@united is the worst airline in the world.,,2015-02-23 14:15:08 -0800,"Austin, TX (Easton, PA born)",Eastern Time (US & Canada)
569983375584272384,negative,1.0,Customer Service Issue,0.6526,United,,ryanaround,,0,@united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management.,,2015-02-23 14:13:21 -0800,San Francisco,Pacific Time (US & Canada)
569983149028962304,negative,1.0,Customer Service Issue,0.3507,United,,ryanaround,,0,@united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry.,,2015-02-23 14:12:27 -0800,San Francisco,Pacific Time (US & Canada)
569982678558048256,negative,1.0,Can't Tell,0.6778,United,,cameronsmith17,,0,"@united I will give you one thing, you are consistent but unfortunately you are consistent at not doing your job well #AlwaysDelayedOnUnited",,2015-02-23 14:10:34 -0800,,Mountain Time (US & Canada)
569982327654383616,negative,1.0,Can't Tell,1.0,United,,artistanxiety,,0,@united I will but right now I'm to angry,,2015-02-23 14:09:11 -0800,Punk is the preacher.,Arizona
569981034110050305,negative,1.0,Can't Tell,1.0,United,,jasonpblakey,,0,@united first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines,"[40.69814396, -74.17906717]",2015-02-23 14:04:02 -0800,,London
569980415919853569,negative,1.0,Can't Tell,0.6659999999999999,United,,franciscogonima,,0,@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail,"[39.85790482, -104.67039013]",2015-02-23 14:01:35 -0800,"San Antonio, Texas",Central Time (US & Canada)
569980177247285249,negative,1.0,Bad Flight,0.3529,United,,SamuelSitt,,0,@united the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair,,2015-02-23 14:00:38 -0800,"Eatontown, NJ",Eastern Time (US & Canada)
569979566279626752,negative,1.0,longlines,0.6668,United,,franciscogonima,,0,"@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time &amp; lots of frustrated flyers standing around","[39.85799572, -104.67056217]",2015-02-23 13:58:12 -0800,"San Antonio, Texas",Central Time (US & Canada)
569979211722596353,negative,1.0,Can't Tell,0.6804,United,,CoffeeCult448,,0,@united I think DM would be better,,2015-02-23 13:56:48 -0800,Buffalo/Oakland/Savannah/Ire,
569977492720779264,negative,1.0,Late Flight,1.0,United,,pjmartin44,,0,@United gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft  tell the truth! @unfriendly,,2015-02-23 13:49:58 -0800,,Eastern Time (US & Canada)
569976426163777536,negative,1.0,Lost Luggage,1.0,United,,tiffy_mac,,0,@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions &amp; you couldn't care less!....,,2015-02-23 13:45:44 -0800,"Brighton, UK
",
569976131748823040,negative,1.0,Late Flight,0.6625,United,,pjmartin44,,0,@united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly,,2015-02-23 13:44:34 -0800,,Eastern Time (US & Canada)
569976114124349440,negative,1.0,Lost Luggage,0.657,United,,kevinforgoogle,,0,@united already did that at the airport and 12 hrs Late Flightr its still not here! you guys are really killing me today. trying to stay positive..,,2015-02-23 13:44:29 -0800,"San Francisco, CA",
569974772551032832,negative,0.6625,Can't Tell,0.3593,United,,laarsNL,,0,@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again,,2015-02-23 13:39:10 -0800,"Rotterdam, the Netherlands",Amsterdam
569973683466272768,negative,1.0,Late Flight,0.627,United,,dfpietra,,0,@united really?  Someone called in sick and then someone FORGOT to call a replacement?!  Now an hour Late Flight to take off. #theworst,,2015-02-23 13:34:50 -0800,"West Hollywood, CA",
569973088076460032,negative,1.0,Flight Attendant Complaints,0.3416,United,,cristobalwong,,1,@united Asked Flight attendant what typical compensation would be &amp; says we might get free TV. #Unacceptable,,2015-02-23 13:32:28 -0800,San Francisco Bay Area,
569972884052930560,neutral,0.679,,,United,,twohlix,,0,@united done,,2015-02-23 13:31:39 -0800,"Washington, DC",Eastern Time (US & Canada)
569972097453137920,neutral,0.335,,0.0,United,,cristobalwong,,0,"@united Thank you, ^JH, appreciate the prompt responses--me and other passengers will be doing so.",,2015-02-23 13:28:32 -0800,San Francisco Bay Area,
569972073201688576,negative,1.0,Late Flight,1.0,United,,jcbtdd,,0,@united has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed; cant wait to just get home,,2015-02-23 13:28:26 -0800,"Swooning in New York, New York",Eastern Time (US & Canada)
569972039844438016,negative,1.0,Flight Attendant Complaints,0.6632,United,,xRaeCatherine,,0,"@united During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude.",,2015-02-23 13:28:18 -0800,,
569971648876584960,negative,1.0,Can't Tell,0.6633,United,,bartha75,,0,"@united  found a group of people who actually hates people more than ISIS, thats right United Airlines.","[0.0, 0.0]",2015-02-23 13:26:45 -0800,san diego,
569971394701873153,negative,0.6629999999999999,Customer Service Issue,0.3478,United,,TuraOntheroad,,0,"@united Nope. Walked up &amp; down the ORF terminal, &amp; not a United agent to be found. Showed up @ last minute to board us. Many panicked people",,2015-02-23 13:25:44 -0800,Brooklyn,Pacific Time (US & Canada)
569971033182048256,positive,0.6534,,,United,,teamcrafty,,0,@united thank you,,2015-02-23 13:24:18 -0800,Grand Rapids,Quito
569970938525016065,negative,1.0,Late Flight,0.7065,United,,tbird12lv,,0,@united by the time I finally get to Dallas I could have driven with less frustration and cheaper.,,2015-02-23 13:23:55 -0800,Colorado,Mountain Time (US & Canada)
569970599377788928,negative,1.0,Late Flight,1.0,United,,cristobalwong,,0,"@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted.",,2015-02-23 13:22:35 -0800,San Francisco Bay Area,
569970225443172353,negative,1.0,Customer Service Issue,0.6667,United,,itsmetsforme,,0,@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!,,2015-02-23 13:21:05 -0800,mets hell,
569969999961391105,positive,0.6915,,,United,,swampynomo,,0,@united he has no priority and Iove it,,2015-02-23 13:20:12 -0800,NJ/NYC,Eastern Time (US & Canada)
569969952654028800,positive,1.0,,,United,,herma48852,,0,@united Pleased to be a Premier Platinum,,2015-02-23 13:20:00 -0800,,
569969447764566016,negative,1.0,Lost Luggage,1.0,United,,PreyingMantis02,,1,@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting  in line to talk to someone about my bag. Status should matter.,,2015-02-23 13:18:00 -0800,,
569968282532315136,negative,0.6995,Can't Tell,0.6995,United,,scott_fitzy,,0,"@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!",,2015-02-23 13:13:22 -0800,,Eastern Time (US & Canada)
569967925416886273,negative,0.6703,Can't Tell,0.34,United,,simonroesner,,0,@united i think he actually did not like your screen  @campilley 😃😃😃,"[51.72050559, 8.72711201]",2015-02-23 13:11:57 -0800,,Athens
569967850670018560,negative,1.0,Flight Attendant Complaints,0.3469,United,,cristobalwong,,1,@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!,,2015-02-23 13:11:39 -0800,San Francisco Bay Area,
569967848078090240,negative,1.0,Can't Tell,0.3845,United,,Jim_Rehbein,,0,@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService,,2015-02-23 13:11:39 -0800,"Ottawa, Ontario",Eastern Time (US & Canada)
569967841727942657,neutral,1.0,,,United,,DavidAlfieWard,,0,"@united hi guys, do you have a general enquires email address please? Thanks David.",,2015-02-23 13:11:37 -0800,London UK & USA,
569967632868188160,negative,1.0,Customer Service Issue,0.6675,United,,TheJessicaKill,,0,@united Just checking in again - what is the status of our claim.   It is going on 2 months with no attention to this?   We are very upset.,"[0.0, 0.0]",2015-02-23 13:10:47 -0800,Vancouver/Beverly Hills,Pacific Time (US & Canada)
569967493487292416,negative,1.0,Late Flight,1.0,United,,hooton,,0,@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?,,2015-02-23 13:10:14 -0800,"Little Rock, AR",Central Time (US & Canada)
569967305859293184,negative,1.0,Cancelled Flight,1.0,United,,KeamBleam,,0,@united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN.,,2015-02-23 13:09:29 -0800,"Harlem, NYC",Eastern Time (US & Canada)
569967197478526976,negative,1.0,Can't Tell,0.6497,United,,aliasboogie,,0,@united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.,,2015-02-23 13:09:04 -0800,"New York City, NY",Eastern Time (US & Canada)
569966909019398144,negative,1.0,Customer Service Issue,1.0,United,,teamcrafty,,0,@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?,,2015-02-23 13:07:55 -0800,Grand Rapids,Quito
569966609080586240,positive,1.0,,,United,,TRUU_Tall,,0,Thank you “@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH”,,2015-02-23 13:06:43 -0800,IL,
569966563245367297,negative,0.6939,Cancelled Flight,0.3571,United,,Jim_Rehbein,,0,@united In the process of recovering their car rental - condo rental $ in Florida. They called #United for an alternate flight #NOANSWER,,2015-02-23 13:06:32 -0800,"Ottawa, Ontario",Eastern Time (US & Canada)
569966422744395776,neutral,1.0,,,United,,RoatanGallery,,0,"@united I am buying 2 yo own seat on 3 legs of intl trip, car seat? Required? If not- then allowed? Can child still sit w/mom after takeoff?",,2015-02-23 13:05:59 -0800,"Roatan, Islas de la Bahia",Eastern Time (US & Canada)
569965494519734272,positive,0.6625,,0.0,United,,fredcarlton,,0,@united thanks for listening! I definitely was not the only person in line who thought it was absurd.,,2015-02-23 13:02:17 -0800,,Pacific Time (US & Canada)
569964915710038016,negative,1.0,Late Flight,1.0,United,,cristobalwong,,1,@United We've been waiting on tarmac for &gt;1hr because apparently UA1116 is overweight &amp; we returned to gate. #WTF #fb,,2015-02-23 12:59:59 -0800,San Francisco Bay Area,
569964888870793216,negative,0.649,Flight Attendant Complaints,0.649,United,,lisaboban,,0,"@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked.",,2015-02-23 12:59:53 -0800,Indiana,
569964582606934016,negative,1.0,Can't Tell,0.3389,United,,politicsci,,0,@united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited,,2015-02-23 12:58:40 -0800,,
569963935429824512,negative,1.0,Can't Tell,0.3513,United,,segallsays,,0,@united That's real dedication &amp; concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.,"[29.7420124, -95.5606921]",2015-02-23 12:56:06 -0800,"Houston, TX",America/Chicago
569963645402099712,negative,1.0,Customer Service Issue,1.0,United,,GeorgeMcflyOG,,0,@United blocked me from DM'ing them because they would rather I complain about them in a public forum,,2015-02-23 12:54:57 -0800,NJ ,Eastern Time (US & Canada)
569962873209937920,positive,0.6729,,,United,,CigarNate,,0,@united ok. I just submitted. Thanks for the opportunity to give feedback.,,2015-02-23 12:51:53 -0800,"Nashville, TN",Central Time (US & Canada)
569962245620248576,positive,1.0,,,United,,ericsimmerman,,0,@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!,,2015-02-23 12:49:23 -0800,Washington DC,
569961695835267073,positive,0.6346,,,United,,medictom,,0,"@united I will, as soon as I am done with my article.  Thanks!  ~Tom",,2015-02-23 12:47:12 -0800,"Brunswick, Ohio",Eastern Time (US & Canada)
569961410161192960,negative,1.0,Flight Booking Problems,1.0,United,,GalbraithPeter,,0,@united booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere.,,2015-02-23 12:46:04 -0800,"Kingston, Ontario",Central Time (US & Canada)
569961203197325312,negative,1.0,Lost Luggage,0.6875,United,,twohlix,,1,@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?,,2015-02-23 12:45:14 -0800,"Washington, DC",Eastern Time (US & Canada)
569960988499275776,negative,1.0,Flight Booking Problems,0.6632,United,,berr_a,,0,@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston,,2015-02-23 12:44:23 -0800,,
569960440438099969,negative,1.0,Lost Luggage,0.6562,United,,xThePro,,0,@united have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible.,,2015-02-23 12:42:13 -0800,with my brothers,Mountain Time (US & Canada)
569960311022850048,negative,1.0,Bad Flight,0.3612,United,,bdhowald,,0,"@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out.","[40.6875448, -74.17714813]",2015-02-23 12:41:42 -0800,"New York, NY",Eastern Time (US & Canada)
569960085654364160,negative,1.0,Flight Attendant Complaints,0.6782,United,,aliasboogie,,3,@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.,,2015-02-23 12:40:48 -0800,"New York City, NY",Eastern Time (US & Canada)
569960080734490624,negative,1.0,Flight Booking Problems,0.3526,United,,Nupe588,,0,"@united I'm rebooked now, but the line was 300 people deep.",,2015-02-23 12:40:47 -0800,,
569958946636562433,neutral,0.6593,,,United,,davedittrich,,0,.@united For those playing along at home: http://t.co/2b4bDTldX2,,2015-02-23 12:36:16 -0800,,Pacific Time (US & Canada)
569958935907733504,negative,1.0,longlines,0.3435,United,,jhclutter,,0,"@united @FlyEIA yes, they said it took more than an hour!",,2015-02-23 12:36:14 -0800,Atlanta,Brussels
569958524270342144,negative,1.0,Can't Tell,0.6945,United,,nyc2theworld,,0,@united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.,,2015-02-23 12:34:36 -0800,One of the C-gates at EWR.,Eastern Time (US & Canada)
569958247412723712,positive,1.0,,,United,,Lisa_Shaw777,,0,@united Ok thank again for your help!,,2015-02-23 12:33:30 -0800,Kona coast/Boston/Milan,Amsterdam
569957240960094209,negative,1.0,Can't Tell,0.6919,United,,medictom,,0,@united Not a happy flyer.  UA flight 1161 from SFO to Cleveland.  Sunday 2/22.  Stay tuned for blog article from http://t.co/VdFdODqVGx,,2015-02-23 12:29:30 -0800,"Brunswick, Ohio",Eastern Time (US & Canada)
569957053432639488,neutral,0.6821,,0.0,United,,FlyEIA,,0,Thanks @united. @imran_r44 had a question about the wait time for baggage on UA6366,,2015-02-23 12:28:45 -0800,Edmonton International Airport,Mountain Time (US & Canada)
569956446487642112,positive,0.643,,0.0,United,,jbuhl35,,0,@united flight 1491...plane from SFO to DEN is basically on time.,,2015-02-23 12:26:20 -0800,"Washington, DC",Atlantic Time (Canada)
569956201934385152,positive,0.6627,,0.0,United,,HeyAileen,,0,@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.,,2015-02-23 12:25:22 -0800,Oakland by way of Chicago,Central Time (US & Canada)
569956192111316992,negative,1.0,Late Flight,1.0,United,,nfranco,,0,@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns,,2015-02-23 12:25:20 -0800,,Pacific Time (US & Canada)
569956115724660736,negative,1.0,Lost Luggage,1.0,United,,juangarcia202,,0,"@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD","[19.43493094, -99.18877967]",2015-02-23 12:25:01 -0800,Mexico City,
569955602782236672,negative,1.0,Lost Luggage,1.0,United,,KeamBleam,,0,"@united This must be a drone “@united: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you...""",,2015-02-23 12:22:59 -0800,"Harlem, NYC",Eastern Time (US & Canada)
569955551951622144,negative,0.6721,Customer Service Issue,0.6721,United,,underceg,,0,"@united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though.",,2015-02-23 12:22:47 -0800,San Francisco CA,Pacific Time (US & Canada)
569955386914181121,negative,1.0,Flight Attendant Complaints,1.0,United,,godvertiser,,0,@united flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them.,,2015-02-23 12:22:08 -0800,"New Jersey, USA",Eastern Time (US & Canada)
569954670006763520,negative,1.0,Customer Service Issue,1.0,United,,KateRChrisman,,0,"@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted.",,2015-02-23 12:19:17 -0800,"Oakland, CA",
569953988537249792,negative,0.6661,Late Flight,0.6661,United,,DianeReischling,,0,@united well that's big of you but I don't have terribly high expectations at this point.,,2015-02-23 12:16:34 -0800,,Pacific Time (US & Canada)
569953683309514754,negative,1.0,Customer Service Issue,0.6633,United,,CarrieMantha,,0,@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿,,2015-02-23 12:15:21 -0800,founder @IndiraCollection,
569953575226310656,negative,0.6875,Customer Service Issue,0.3542,United,,spumilia,,0,"@united nice your app says US 4972 delayed by weather.  Pilot says waiting on fuel.  One in ur control, one not",,2015-02-23 12:14:56 -0800,,
569953411988369408,positive,1.0,,,United,,JessicaLevin,,0,@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.,,2015-02-23 12:14:17 -0800,"Edison, NJ",Eastern Time (US & Canada)
569952718707687424,negative,0.6383,Cancelled Flight,0.3217,United,,Lisa_Shaw777,,0,"@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?",,2015-02-23 12:11:32 -0800,Kona coast/Boston/Milan,Amsterdam
569952408450805760,negative,1.0,Customer Service Issue,1.0,United,,RonGaudelli,,0,@united I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired.,,2015-02-23 12:10:18 -0800,,Eastern Time (US & Canada)
569951384390344704,negative,1.0,Late Flight,1.0,United,,MeganHolstein,,1,"@united really? 3 hr delay, 4 gate changes, &amp; you boarded us, sent us back up, &amp; boarded us again.  Won't change our flight. Can we go now?",,2015-02-23 12:06:13 -0800,,
569951321719091201,positive,0.3433,,0.0,United,,mfcompany,,0,"@united that would help! or how about integrate it into the App so I can just ""activate"" it and surf...",,2015-02-23 12:05:58 -0800,Las Vegas,Eastern Time (US & Canada)
569950450352414720,negative,1.0,Bad Flight,1.0,United,,segallsays,,0,@united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap,"[29.7421541, -95.5600896]",2015-02-23 12:02:31 -0800,"Houston, TX",America/Chicago
569950355330506752,negative,1.0,Customer Service Issue,1.0,United,,KateRChrisman,,0,@united Nope - still no one helped me.  Giving up on united. #badservice,,2015-02-23 12:02:08 -0800,"Oakland, CA",
569949439101546496,neutral,1.0,,,United,,judell,,0,"@united 8602947, jon at http://t.co/58tuTgli0D, thanks.",,2015-02-23 11:58:30 -0800,"Santa Rosa, CA",Eastern Time (US & Canada)
569948910099308545,negative,1.0,Late Flight,0.3585,United,,nikitee94,,0,@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.,,2015-02-23 11:56:23 -0800,"Long Island, NY",
569947174571675648,negative,1.0,Customer Service Issue,1.0,United,,KateRChrisman,,0,@united I'd thank you - but you didn't help.  taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful,,2015-02-23 11:49:30 -0800,"Oakland, CA",
569946921265184768,negative,1.0,Late Flight,1.0,United,,ClarkeTheSpark,,0,@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?,,2015-02-23 11:48:29 -0800,"Brighton, UK",
569946703522091008,negative,1.0,Bad Flight,0.6883,United,,8629Fissile,,0,"@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!",,2015-02-23 11:47:37 -0800,,London
569946571577536512,negative,1.0,Lost Luggage,0.6824,United,,sgad1983,,0,@united 45+ min at EWR baggage claim #stillnobags #ridiculous,,2015-02-23 11:47:06 -0800,,
569945386569363456,neutral,0.7099,,,United,,momsgoodeats,,0,Flight Booking Problems for a travel writers trip I am hosting and need to be happy when I land! Do you have the cute PJs AA does? @united,,2015-02-23 11:42:23 -0800,#Omaha ,Central Time (US & Canada)
569945073611374592,neutral,0.6594,,0.0,United,,momsgoodeats,,0,But I don't see AA @united,,2015-02-23 11:41:09 -0800,#Omaha ,Central Time (US & Canada)
569942888643227648,neutral,0.6461,,0.0,United,,8629Fissile,,0,@united Did you find out where it is? Thanks,,2015-02-23 11:32:28 -0800,,London
569941617697644544,negative,1.0,Late Flight,0.6803,United,,katiedonohue,,0,"@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.","[41.97745295, -87.91025951]",2015-02-23 11:27:25 -0800,Washington D.C.,Eastern Time (US & Canada)
569941082420568064,negative,1.0,Late Flight,1.0,United,,kennykhlee,,0,@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j,,2015-02-23 11:25:17 -0800,San Francisco,Pacific Time (US & Canada)
569940883975446528,negative,1.0,Late Flight,0.6867,United,,ejohnson329,,0,@united at what pt do u just Cancelled Flight!  Finally got stndby 4 1pm flight. What a day!  #missedWork #clientNotHappy http://t.co/sUPrLfOi8T,,2015-02-23 11:24:30 -0800,,Central Time (US & Canada)
569939149756755968,positive,1.0,,,United,,roxymtjoy,,0,@united thank YOU for your kindness. Your agents went above &amp; beyond to get my stranded family home.,,2015-02-23 11:17:36 -0800,Pittsburgh area,Eastern Time (US & Canada)
569938322161668096,negative,0.6671,Can't Tell,0.3651,United,,Austin_Grisham,,0,@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early,,2015-02-23 11:14:19 -0800,PDX,Alaska
569937806518169600,negative,0.6506,Can't Tell,0.3535,United,,Austin_Grisham,,0,@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option,,2015-02-23 11:12:16 -0800,PDX,Alaska
569937143314849792,negative,1.0,Damaged Luggage,0.665,United,,raulcordenillo,,0,"@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints","[41.97475934, -87.89040377]",2015-02-23 11:09:38 -0800,"Stockholm, Sweden ",Stockholm
569936861398994945,negative,1.0,Customer Service Issue,0.6196,United,,underceg,,0,"@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?",,2015-02-23 11:08:31 -0800,San Francisco CA,Pacific Time (US & Canada)
569936640669581313,positive,1.0,,,United,,koploperfan1992,,0,@united look at this beauty 😉 dc 10 united airlines 😉 http://t.co/MvYoizRPdE,"[51.322819, 5.3576218]",2015-02-23 11:07:38 -0800,Winterfell,
569936580883783680,negative,0.6568,Can't Tell,0.3479,United,,raulcordenillo,,0,@united Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback &amp; will be better,"[41.97474769, -87.89039148]",2015-02-23 11:07:24 -0800,"Stockholm, Sweden ",Stockholm
569936565138403328,negative,1.0,longlines,1.0,United,,Nupe588,,0,"@united, this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ",,2015-02-23 11:07:20 -0800,,
569936496284663809,negative,1.0,Late Flight,1.0,United,,docmartin_10,,0,"@United the ones who suffer. I understand delays, I don't understand trying speed up a process that has been delays to this extent.",,2015-02-23 11:07:04 -0800,"Fort Wayne, Indiana",Eastern Time (US & Canada)
569936348217352194,negative,1.0,Cancelled Flight,1.0,United,,katiedonohue,,0,"@united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?","[41.97758466, -87.91065356]",2015-02-23 11:06:28 -0800,Washington D.C.,Eastern Time (US & Canada)
569936273227427840,negative,1.0,Late Flight,0.6743,United,,docmartin_10,,0,"@United of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are",,2015-02-23 11:06:11 -0800,"Fort Wayne, Indiana",Eastern Time (US & Canada)
569936062039986176,negative,1.0,Late Flight,1.0,United,,CowboyPharmD,,0,@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit,,2015-02-23 11:05:20 -0800,Wherever I want to be ,Pacific Time (US & Canada)
569936014094897152,negative,1.0,Bad Flight,0.6739,United,,docmartin_10,,0,"@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense",,2015-02-23 11:05:09 -0800,"Fort Wayne, Indiana",Eastern Time (US & Canada)
569935689292259328,positive,0.7,,,United,,franknoc,,0,@united ok thx!,,2015-02-23 11:03:51 -0800,,Arizona
569935261947330560,neutral,0.6419,,0.0,United,,Lisa_Shaw777,,1,@united I can't DM you so here's the confirmation # G8CVWJ - please is there any way I can make it to Kailua tonight? Thank you,,2015-02-23 11:02:09 -0800,Kona coast/Boston/Milan,Amsterdam
569935215654600705,negative,1.0,Flight Booking Problems,0.3602,United,,aminghadersohi,,0,@united go to hell,,2015-02-23 11:01:58 -0800,"San Francisco, CA",
569935135132426240,negative,1.0,Bad Flight,1.0,United,,vancouverbrit,,0,"@united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed",,2015-02-23 11:01:39 -0800,Vancouver BC,Pacific Time (US & Canada)
569934069712052224,neutral,0.6566,,,United,,ADanaiBaker,,0,@united Definitely will!,,2015-02-23 10:57:25 -0800,,
569933879299186688,negative,0.7058,Customer Service Issue,0.7058,United,,daesf,,0,@united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights,,2015-02-23 10:56:40 -0800,"SF, CA",Pacific Time (US & Canada)
569933357515026432,negative,1.0,Cancelled Flight,0.6598,United,,peskyspoll,,0,"@united  18 flights so far this year. 13 delays including 2 Cancelled Flightations.  Late Flightst reason, crew needed mandatory sleep. IN MEXICO!","[29.98788997, -95.34470061]",2015-02-23 10:54:35 -0800,,Pacific Time (US & Canada)
569932669288652800,positive,1.0,,,United,,CaroDavis2012,,0,@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.,,2015-02-23 10:51:51 -0800,Scotland,
569931716049154051,positive,1.0,,,United,,roxymtjoy,,0,@united counter agents at RDU deserve a medal. #thankyou,,2015-02-23 10:48:04 -0800,Pittsburgh area,Eastern Time (US & Canada)
569931387073105920,negative,1.0,Lost Luggage,1.0,United,,BeyondBlunt,,0,The saga of the @MelissaAFrancis bag delay w/ @United - will there be a reunion or will she be forced to go shopping? Stay tuned.,,2015-02-23 10:46:46 -0800,New York ,Eastern Time (US & Canada)
569930942833258496,negative,1.0,Flight Attendant Complaints,0.6467,United,,lisaboban,,0,@united Flight 211/ORD gate agent tried to prevent me from taking onboard a bag I've used for 15 years! Flight crew was more reasonable!,,2015-02-23 10:45:00 -0800,Indiana,
569930630059974656,positive,1.0,,,United,,tmarsh83,,0,@united thank you. Literally called for preboarding as I ran up.,,2015-02-23 10:43:45 -0800,"NEIN, London, or Maui. ",
569930577643769856,negative,1.0,Customer Service Issue,0.3587,United,,GalbraithPeter,,0,@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts,,2015-02-23 10:43:33 -0800,"Kingston, Ontario",Central Time (US & Canada)
569929653730840577,negative,1.0,longlines,0.6667,United,,jwints,,0,"@united it was UA381 on 14 Feb. Point is, overselling flights= bad. Making people wait 1hr while you kick them off after boarding is worse",,2015-02-23 10:39:52 -0800,"Ottawa, Ontario",Pacific Time (US & Canada)
569929187101966336,positive,0.6809,,,United,,CaroDavis2012,,0,@united that's brilliant Thankyou so much. Is it classed as part of carryon?,,2015-02-23 10:38:01 -0800,Scotland,
569928758024667137,neutral,1.0,,,United,,tmarsh83,,0,@united what gate is ua5396 leaving from?,,2015-02-23 10:36:19 -0800,"NEIN, London, or Maui. ",
569928724147077120,positive,1.0,,,United,,hart0277,,0,@united thank you for listening to my compliant and doing the right thing. I appreciate you working with me,,2015-02-23 10:36:11 -0800,Chicago,
569928552621182976,negative,1.0,Cancelled Flight,1.0,United,,sarahali,,0,@united we've been here since 3am and you've Cancelled Flightled our flight twice,,2015-02-23 10:35:30 -0800,,
569928419435286528,negative,1.0,Cancelled Flight,1.0,United,,tmarsh83,,0,@united no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396,,2015-02-23 10:34:58 -0800,"NEIN, London, or Maui. ",
569928277613256704,negative,1.0,Late Flight,1.0,United,,tmarsh83,,0,@united UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap.,,2015-02-23 10:34:24 -0800,"NEIN, London, or Maui. ",
569928034171498496,negative,0.6775,Customer Service Issue,0.3513,United,,EnriqueGtz_,,0,@united from MEX NRT (dates TBD) but I'm getting a 200 to 300 USD difference in my quotations through September when compared to MEX BKK,,2015-02-23 10:33:26 -0800,Mexico City,Central Time (US & Canada)
569927842173050881,neutral,0.3603,,0.0,United,,aleciamastin,,0,@united fails again. @SouthwestAir saves the day.,,2015-02-23 10:32:40 -0800,"St. Louis, MO",Central Time (US & Canada)
569927837601402880,negative,1.0,Late Flight,1.0,United,,tmarsh83,,0,@united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight,,2015-02-23 10:32:39 -0800,"NEIN, London, or Maui. ",
569927630469894144,negative,1.0,Customer Service Issue,1.0,United,,pamdelaney585,,0,@united is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help.,,2015-02-23 10:31:50 -0800,"Rochester, NY",Eastern Time (US & Canada)
569927263040315392,positive,0.6349,,0.0,United,,gwen1013,,0,@united Great! I'm ready to go home.,,2015-02-23 10:30:22 -0800,"New Haven, CT",
569926124488118272,positive,1.0,,,United,,mydulcebella,,0,@united wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail,,2015-02-23 10:25:51 -0800,Pennsylvania,Eastern Time (US & Canada)
569925614100189186,neutral,1.0,,,United,,CaroDavis2012,,0,@united. It's not my first time flying to the US. I have medical info. Looking for practical like my adapted seat cushion allowed on?,,2015-02-23 10:23:49 -0800,Scotland,
569925612069998593,negative,0.6995,Can't Tell,0.6995,United,,darrellwhitelaw,,0,@united noooooooooooooooooooooope.,"[45.52146907, -122.69810485]",2015-02-23 10:23:49 -0800,"SF mostly, NYC & London often.",Central Time (US & Canada)
569924355011932162,negative,1.0,Cancelled Flight,1.0,United,,VictoriaBCToday,,2,"@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily.",,2015-02-23 10:18:49 -0800,Downtown Victoria,Pacific Time (US & Canada)
569924201559293952,positive,1.0,,,United,,2cJustice4all,,0,@united @JMS2802 : outsource it all United Airlines...your customers  are just loving you for it. Outsource. Outsource. Outsource.,,2015-02-23 10:18:12 -0800,Chicago Illinois Crime.Inc,Central Time (US & Canada)
569923809634947072,neutral,1.0,,,United,,jcmpaz,,0,"@united Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?",,2015-02-23 10:16:39 -0800,"Cali,Colombia",
569923507263557632,positive,0.6704,,,United,,Lisa_Shaw777,,0,@united Thank you! You need to follow back tho otherwise I can't DM you. X,,2015-02-23 10:15:27 -0800,Kona coast/Boston/Milan,Amsterdam
569923045571350528,negative,1.0,Flight Attendant Complaints,0.6588,United,,brianaverna,,0,"@united it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people",,2015-02-23 10:13:37 -0800,"CT, NY and most other states",Eastern Time (US & Canada)
569922973798420480,neutral,1.0,,,United,,mechv1963,,0,"@United States faundation was by faith Judeo Cristian,@Not it was by ideologias.@ http://t.co/mWBk68k0A3",,2015-02-23 10:13:20 -0800,"East Coast, US ",
569922853266694145,negative,1.0,Can't Tell,0.654,United,,2cJustice4all,,0,@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.,,2015-02-23 10:12:51 -0800,Chicago Illinois Crime.Inc,Central Time (US & Canada)
569922837353402368,positive,0.3586,,0.0,United,,iworkinsmm,,0,@united Just sent! Thanks :),,2015-02-23 10:12:47 -0800,Los Angeles,Pacific Time (US & Canada)
569922639185072129,negative,1.0,Late Flight,0.6827,United,,krissy_missylg,,0,@united already missed  connection ugh,,2015-02-23 10:12:00 -0800,,
569922479734595586,negative,0.7,Can't Tell,0.3705,United,,2cJustice4all,,0,"@united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft.",,2015-02-23 10:11:22 -0800,Chicago Illinois Crime.Inc,Central Time (US & Canada)
569922214255919105,negative,1.0,Customer Service Issue,0.6613,United,,raulcordenillo,,1,@united How do I formally complain about your customer service handler who misconnected me. I was denied boarding &amp; I now lost my bag. Help!,"[41.97495038, -87.89005988]",2015-02-23 10:10:19 -0800,"Stockholm, Sweden ",Stockholm
569922145264009216,negative,1.0,Can't Tell,0.35600000000000004,United,,brianaverna,,0,@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info.,,2015-02-23 10:10:02 -0800,"CT, NY and most other states",Eastern Time (US & Canada)
569921652374577153,negative,0.6768,Late Flight,0.6768,United,,brianaverna,,0,@united flight 3763 IAd-Sat. We're on the outdoor track for an hour,,2015-02-23 10:08:05 -0800,"CT, NY and most other states",Eastern Time (US & Canada)
569921309439709184,negative,1.0,Bad Flight,0.69,United,,JMS2802,,0,@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline w/out WiFi...and pls no 'unwind' BS.,,2015-02-23 10:06:43 -0800,,
569920760522764288,negative,1.0,Late Flight,1.0,United,,chefpaulcia,,0,@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight.  #linesforever #customerservice #fail #again,,2015-02-23 10:04:32 -0800,,Central Time (US & Canada)
569920661642088448,negative,1.0,Can't Tell,0.6732,United,,_mhertz,,1,@united you're the reason this whole travel experience has been a nightmare,,2015-02-23 10:04:09 -0800,,Pacific Time (US & Canada)
569920593597894657,negative,1.0,Customer Service Issue,0.6906,United,,_mhertz,,1,@united what a pointless tweet. At least @AmericanAir asked me to follow them to try and resolve,,2015-02-23 10:03:52 -0800,,Pacific Time (US & Canada)
569920508923215872,negative,0.679,Can't Tell,0.679,United,,_mhertz,,1,@united that's not even an apology,,2015-02-23 10:03:32 -0800,,Pacific Time (US & Canada)
569920406737432577,negative,1.0,Bad Flight,0.6594,United,,_mhertz,,1,@united that's cool - now what?,,2015-02-23 10:03:08 -0800,,Pacific Time (US & Canada)
569919610025152512,negative,1.0,Customer Service Issue,0.6702,United,,JMS2802,,0,@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline without WiFi...,,2015-02-23 09:59:58 -0800,,
569919020784185344,negative,1.0,Flight Attendant Complaints,0.6854,United,,DianeReischling,,0,"@united, b4 boarding this attendant took his shoe &amp;sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv",,2015-02-23 09:57:37 -0800,,Pacific Time (US & Canada)
569918932116643841,neutral,0.7047,,0.0,United,,iworkinsmm,,0,@United are you able to see if there are seats open on another flight??,,2015-02-23 09:57:16 -0800,Los Angeles,Pacific Time (US & Canada)
569918918602547200,negative,0.6421,Late Flight,0.6421,United,,BossDDS,,0,@united #unitedairlines so is it 6:20 pm or 12:20?   ORD ABQ 3709.   I can't even take a walk without missing a change.,,2015-02-23 09:57:13 -0800,"North Suburbs, IL  (Chicago)",Central Time (US & Canada)
569918466821459968,negative,0.7259,Can't Tell,0.3705,United,,ADanaiBaker,,0,"@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room",,2015-02-23 09:55:25 -0800,,
569918449121673216,negative,1.0,Can't Tell,0.6421,United,,fdashev,,0,"@united Either is fine. However, plundering my hard-earned dollars is not fine.",,2015-02-23 09:55:21 -0800,"Pittsburgh, PA",
569918327767879680,neutral,0.6911,,0.0,United,,GuruOfGanja,,0,@united @retailbagholder hahaha. At least they gave u a refund.,,2015-02-23 09:54:52 -0800,,
569918026918727680,negative,1.0,Cancelled Flight,1.0,United,,VictoriaBCToday,,1,"@united your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother?",,2015-02-23 09:53:40 -0800,Downtown Victoria,Pacific Time (US & Canada)
569917363891499008,negative,1.0,Bad Flight,0.6731,United,,DianeReischling,,1,"@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status  on an airline that's unsafe? STUNNING",,2015-02-23 09:51:02 -0800,,Pacific Time (US & Canada)
569916731595972608,negative,1.0,Cancelled Flight,1.0,United,,patlee,,0,@united How do I get reimbursed for hotel and taxis for the Cancelled Flightation?,"[0.0, 0.0]",2015-02-23 09:48:32 -0800,"Bay Area, CA",Pacific Time (US & Canada)
569916555154169856,negative,0.6446,Bad Flight,0.3438,United,,mfsanders,,0,"@united Awesome flight crew on UA1589, re the plane,  the  Jurassic period called and they want their dinosaur/plane back!",,2015-02-23 09:47:49 -0800,"Cleveland, Ohio",Eastern Time (US & Canada)
569916324471828481,negative,1.0,Customer Service Issue,0.3579,United,,therealdavidsoo,,0,"@united In 2015, United is ""unable"" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice",,2015-02-23 09:46:54 -0800,"Toronto, Canada",Eastern Time (US & Canada)
569916152283041792,negative,0.6669,Can't Tell,0.3546,United,,fdashev,,0,"@united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981",,2015-02-23 09:46:13 -0800,"Pittsburgh, PA",
569915992303730689,negative,1.0,Customer Service Issue,1.0,United,,sbanoub,,1,@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!,,2015-02-23 09:45:35 -0800,"ÜT: 34.078171,-118.285555",Pacific Time (US & Canada)
569915643094396929,negative,1.0,Can't Tell,0.6885,United,,sbanoub,,0,"@united
You really know how to piss people off. Your Farelock option is fake!",,2015-02-23 09:44:12 -0800,"ÜT: 34.078171,-118.285555",Pacific Time (US & Canada)
569915610890547200,negative,1.0,Late Flight,1.0,United,,DianeReischling,,0,"@united, last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to ""sick pilot"". no compensation. They Do. Not. Care.",,2015-02-23 09:44:04 -0800,,Pacific Time (US & Canada)
569915576862183425,negative,1.0,Flight Booking Problems,0.6619,United,,docmartin_10,,0,@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔,,2015-02-23 09:43:56 -0800,"Fort Wayne, Indiana",Eastern Time (US & Canada)
569915550127800320,negative,1.0,Late Flight,0.6536,United,,teamcrafty,,0,@united We're hoping to hear from you actually.,,2015-02-23 09:43:50 -0800,Grand Rapids,Quito
569915529496027136,negative,0.6552,Late Flight,0.6552,United,,teamcrafty,,0,"@united shes been rescheduled for today, but with the frigid cold, being a possible reason for ""maintenance"" it could be the same issue 2day",,2015-02-23 09:43:45 -0800,Grand Rapids,Quito
569915182329286656,negative,1.0,Customer Service Issue,0.6681,United,,teamcrafty,,0,"@united It's the fact that an international should not be with out her bag and no sense of what's going on other than ""maintenance"".",,2015-02-23 09:42:22 -0800,Grand Rapids,Quito
569915133113323520,negative,1.0,Customer Service Issue,0.6657,United,,teamcrafty,,0,"@united b) I contacted you directly, and the phone service was Laissez Faire at best.  The problem isn't a Cancelled Flightled a flight.",,2015-02-23 09:42:10 -0800,Grand Rapids,Quito
569915029950222337,negative,1.0,Late Flight,0.66,United,,teamcrafty,,0,"@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out.",,2015-02-23 09:41:46 -0800,Grand Rapids,Quito
569914377442340865,negative,1.0,Lost Luggage,0.6593,United,,jwints,,0,"@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags",,2015-02-23 09:39:10 -0800,"Ottawa, Ontario",Pacific Time (US & Canada)
569914369905201153,negative,1.0,Customer Service Issue,0.6392,United,,8629Fissile,,0,@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.,,2015-02-23 09:39:08 -0800,,London
569913736774823936,positive,1.0,,,United,,anthonyNYSSF,,0,@united thank you very much for the help. We're do I pick up my bags aspen airport &amp; are they coming in today on flight911,,2015-02-23 09:36:37 -0800,,Eastern Time (US & Canada)
569913595762311168,negative,1.0,longlines,0.6742,United,,brianaverna,,0,@united gate C 24 IAD. U released passengers to board w/others deplaning .50 peopleOn bridge while next flight  board http://t.co/HfoF33iyhi,,2015-02-23 09:36:04 -0800,"CT, NY and most other states",Eastern Time (US & Canada)
569913288122765312,negative,0.6557,Cancelled Flight,0.3278,United,,ljtypes,,0,"@united I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?",,2015-02-23 09:34:51 -0800,H-town,
569912776199704578,negative,1.0,Cancelled Flight,0.6507,United,,PhilipRose,,1,"@united Cancelled Flights flt from EWR. ""No crew"".Tells wife &amp; 4 yr old to ""get to NY to catch @AirCanada"" to YYZ! Good #customerservice is dead.",,2015-02-23 09:32:48 -0800,"Toronto, ON.....for now.",Central Time (US & Canada)
569912710848057344,negative,1.0,Late Flight,1.0,United,,ADanaiBaker,,0,"@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United",,2015-02-23 09:32:33 -0800,,
569912092351819778,neutral,0.6872,,0.0,United,,ADanaiBaker,,0,@united BUT you have received confirmation via email that you are confirmed and ticketed on this flight.,,2015-02-23 09:30:05 -0800,,
569911713459408896,negative,1.0,Flight Attendant Complaints,0.3804,United,,ADanaiBaker,,0,@united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket,,2015-02-23 09:28:35 -0800,,
569911515106582528,negative,1.0,Late Flight,1.0,United,,chefpaulcia,,0,@united 1.75 hour delay.  Nothing says sorry like a voucher.  Missing time with family.  #family #precioustime,,2015-02-23 09:27:48 -0800,,Central Time (US & Canada)
569910996824780801,neutral,0.6448,,,United,,ADanaiBaker,,0,"@united After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation..",,2015-02-23 09:25:44 -0800,,
569910536755748865,negative,1.0,Late Flight,0.3511,United,,MrEschatologist,,0,@United has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G,,2015-02-23 09:23:55 -0800,"Arlington, VA",
569910299983130625,negative,1.0,Flight Attendant Complaints,0.3623,United,,unvoiced,,0,"@united is unfriendly screw family, that hates kids and moms. now waiting on  UA871... pray its better FYVRFN ..due to agent error and tickt",,2015-02-23 09:22:58 -0800,Taipei,Taipei
569909742447009792,negative,1.0,Flight Attendant Complaints,1.0,United,,brianaverna,,0,"@united  gate agent at EWR "" if you are disabled or in a wheel chair, it's time to board, please step"". STEP UP??? Lol",,2015-02-23 09:20:45 -0800,"CT, NY and most other states",Eastern Time (US & Canada)
569909655813500928,negative,1.0,Customer Service Issue,1.0,United,,d_goodspeed,,0,@united it won't help...been there done that.,"[29.98877308, -95.33846478]",2015-02-23 09:20:25 -0800,USA,Central Time (US & Canada)
569908928667996160,negative,1.0,Flight Attendant Complaints,0.3469,United,,unvoiced,,0,@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals,,2015-02-23 09:17:31 -0800,Taipei,Taipei
569908759125991424,positive,0.3646,,0.0,United,,DanaHFreeman,,0,@united would love help getting there today. In #EWR now. Will take any airline and connections. Thx,,2015-02-23 09:16:51 -0800,"Burlington, Vermont",Eastern Time (US & Canada)
569908628141920256,negative,1.0,Flight Attendant Complaints,0.6546,United,,unvoiced,,0,@united today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag,,2015-02-23 09:16:19 -0800,Taipei,Taipei
569908175953993728,negative,1.0,Can't Tell,0.3481,United,,_mhertz,,1,@united we had four scheduled flights on this reservation and literally did not take one! Unreal,,2015-02-23 09:14:32 -0800,,Pacific Time (US & Canada)
569908123550375936,negative,1.0,Customer Service Issue,0.6773,United,,unvoiced,,0,@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over,,2015-02-23 09:14:19 -0800,Taipei,Taipei
569907773309214721,negative,1.0,Flight Booking Problems,0.6632,United,,unvoiced,,0,@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap,,2015-02-23 09:12:56 -0800,Taipei,Taipei
569907564156035072,negative,1.0,Customer Service Issue,1.0,United,,unvoiced,,0,@united arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt.,,2015-02-23 09:12:06 -0800,Taipei,Taipei
569907141596864514,positive,1.0,,,United,,D_WaYnE_01,,0,@united thank you!,,2015-02-23 09:10:25 -0800,,
569907031693520896,positive,1.0,,,United,,gwen1013,,0,@united Thanks for the update.,,2015-02-23 09:09:59 -0800,"New Haven, CT",
569906831352578049,negative,1.0,Can't Tell,0.3442,United,,JuanseMolano,,0,@united and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl @EWR,,2015-02-23 09:09:11 -0800,,Quito
569906598472228864,negative,1.0,Customer Service Issue,1.0,United,,JuanseMolano,,0,@united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?,,2015-02-23 09:08:16 -0800,,Quito
569905534020820992,negative,1.0,Cancelled Flight,1.0,United,,PhilipRose,,0,"@united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details.",,2015-02-23 09:04:02 -0800,"Toronto, ON.....for now.",Central Time (US & Canada)
569905258715082753,negative,1.0,Cancelled Flight,0.7070000000000001,United,,gwen1013,,0,@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).,,2015-02-23 09:02:56 -0800,"New Haven, CT",
569905124723675136,neutral,1.0,,,United,,BossDDS,,0,@united #UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours?,,2015-02-23 09:02:24 -0800,"North Suburbs, IL  (Chicago)",Central Time (US & Canada)
569904824793362433,positive,0.6559,,,United,,bravesandbeer,,0,@united just confirmed a seat! Crisis averted! Beers won't be missed now,,2015-02-23 09:01:13 -0800,Georgia,Eastern Time (US & Canada)
569904716328673280,negative,1.0,Customer Service Issue,0.6232,United,,ChelseaRhane,,0,@united was that English? I'll DM though I don't think you'll make a plane appear.,,2015-02-23 09:00:47 -0800,"San Diego, CA",Eastern Time (US & Canada)
569904406285516800,negative,1.0,Late Flight,1.0,United,,Natemaniac12,,0,@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭,,2015-02-23 08:59:33 -0800,california,Pacific Time (US & Canada)
569903840507506688,negative,1.0,Late Flight,0.3456,United,,chefpaulcia,,0,@united sitting in a plane with no pilot.  Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks,,2015-02-23 08:57:18 -0800,,Central Time (US & Canada)
569903812569276416,positive,1.0,,,United,,kristen_e_short,,0,@united Understood and thanks! I should have tried reaching out sooner.,,2015-02-23 08:57:11 -0800,Chicago,Central Time (US & Canada)
569903366647586818,negative,1.0,Can't Tell,0.3596,United,,ganteisan,,1,@united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?,,2015-02-23 08:55:25 -0800,"Santiago, Chile",Santiago
569903120781852672,negative,0.6667,Cancelled Flight,0.3438,United,,bgroberto3246,,0,@united received hotel but no food.  Also email for 3750 miles.  Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?,,2015-02-23 08:54:26 -0800,,
569902743135117314,negative,1.0,Late Flight,1.0,United,,gwen1013,,1,@united Do we know why UA5282 is delayed x2)? This is getting crazy. I've already had 2 overnight delays. #UnitedAirlines,,2015-02-23 08:52:56 -0800,"New Haven, CT",
569902219602100225,neutral,0.6559,,,United,,Lincoln_Arms,,0,@united follow back and I'll give you the details.,,2015-02-23 08:50:52 -0800,"Bardstown, KY",Eastern Time (US & Canada)
569902065247322112,negative,1.0,Late Flight,1.0,United,,LukeXuanLiu,,1,"@united and most frustratingly, all this delay happened either at the gate, or even onboard the aircraft! No heads up in advance!!!",,2015-02-23 08:50:15 -0800,,Atlantic Time (Canada)
569902028719173632,positive,0.6333,,0.0,United,,jakebellz,,0,@united The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA,,2015-02-23 08:50:06 -0800,,
569901679975522304,negative,1.0,Late Flight,1.0,United,,LukeXuanLiu,,0,"@united my UA3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!",,2015-02-23 08:48:43 -0800,,Atlantic Time (Canada)
569901512190767105,negative,1.0,Late Flight,0.664,United,,JoeSchueller,,0,@united Ha… you rebooked me in to an 11 hr layover &amp; are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once.,,2015-02-23 08:48:03 -0800,"Research Triangle, NC",Central Time (US & Canada)
569901094945611776,negative,1.0,Late Flight,1.0,United,,LukeXuanLiu,,0,@united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!!,,2015-02-23 08:46:23 -0800,,Atlantic Time (Canada)
569901072443166720,positive,1.0,,,United,,danazezzo,,0,@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior,,2015-02-23 08:46:18 -0800,"Ashtabula, OH",Central Time (US & Canada)
569900832616943616,negative,1.0,Late Flight,1.0,United,,kermudgeon,,0,@united  #UnitedAirlines  how long will1531 be delayed.,,2015-02-23 08:45:21 -0800,Colorado,America/Chicago
569900131488632832,negative,1.0,Late Flight,1.0,United,,kermudgeon,,0,@united Why isn't the flight status updated to delayed UA1532 no board,,2015-02-23 08:42:34 -0800,Colorado,America/Chicago
569899917935714305,negative,1.0,Flight Attendant Complaints,0.3784,United,,twitarse,,0,@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..,,2015-02-23 08:41:43 -0800,San Francisco Bay Area,
569899063790825472,negative,1.0,Bad Flight,0.6907,United,,ganteisan,,1,@united i travelled from SCL- IHA feb 17. the AC on my sit (21L) was ON all night. I complaint to FA who never gave me a real answer. Help!,,2015-02-23 08:38:19 -0800,"Santiago, Chile",Santiago
569898994408693760,negative,1.0,Late Flight,1.0,United,,BossDDS,,1,@united you suck.    9 hour delay?!,,2015-02-23 08:38:03 -0800,"North Suburbs, IL  (Chicago)",Central Time (US & Canada)
569897003255083008,negative,1.0,Can't Tell,0.6733,United,,tinsleyjim,,0,@united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down.,,2015-02-23 08:30:08 -0800,"Mountlake Terrace, WA",Pacific Time (US & Canada)
569896025172742144,neutral,0.3505,,0.0,United,,bsaitz,,0,"@united @scotthroth scott, need a good book suggestion?",,2015-02-23 08:26:15 -0800,"ÜT: 37.427592,-122.116357",
569895406869483520,negative,0.6589,Customer Service Issue,0.6589,United,,kristen_e_short,,0,"@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes.",,2015-02-23 08:23:47 -0800,Chicago,Central Time (US & Canada)
569894828315533312,negative,1.0,Late Flight,1.0,United,,ahpandya747,,0,@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!,,2015-02-23 08:21:29 -0800,New Jersey,Eastern Time (US & Canada)
569894307508965377,neutral,1.0,,,United,,thepointskid,,0,@united please see dm!!,,2015-02-23 08:19:25 -0800,New York,Eastern Time (US & Canada)
569890681361186818,negative,1.0,Flight Attendant Complaints,0.7021,United,,cfacekillah,,0,@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?,,2015-02-23 08:05:01 -0800,,
569888244856455168,negative,0.6389,Customer Service Issue,0.6389,United,,cslhilo,,0,@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport,,2015-02-23 07:55:20 -0800,"Hilo, HI",Hawaii
569888244155981825,negative,1.0,Customer Service Issue,0.3388,United,,generationKYLIE,,0,@united AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!,,2015-02-23 07:55:20 -0800,"Washington, DC",
569888119043915776,negative,0.6545,Customer Service Issue,0.6545,United,,jnostrant,,0,@united still no response??,,2015-02-23 07:54:50 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569887452384481280,neutral,1.0,,,United,,HargobindV,,0,@united 4 people MCI to DEL. Preferably with Jet Airways EWR-BRU-DEL segment. Anytime in December,,2015-02-23 07:52:11 -0800,"Kansas City, Missouri",Central Time (US & Canada)
569886575720574976,negative,0.6821,Customer Service Issue,0.6821,United,,micheleliston,,0,@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me,,2015-02-23 07:48:42 -0800,"Ashburn, VA",Eastern Time (US & Canada)
569886288691773440,negative,0.6559,Customer Service Issue,0.6559,United,,MikeShor,,1,"@united There is no ""reference number."" Your agent told me to ""just drive to the airport"" because ""I can't reach anyone there to deliver...""",,2015-02-23 07:47:33 -0800,"Coventry, Connecticut",Eastern Time (US & Canada)
569886219057926144,negative,0.708,Bad Flight,0.3591,United,,JohntheKiwi,,0,@united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.,,2015-02-23 07:47:17 -0800,"Stumptown, Baby!",Pacific Time (US & Canada)
569885487508418560,negative,0.6923,Can't Tell,0.3516,United,,Kris_KAS,,0,@united My credit card was charged on the transaction when I was told it would not be. If the charge goes through I will be contacting you.,,2015-02-23 07:44:22 -0800,New York,
569885185170223105,negative,0.6735,Flight Booking Problems,0.3469,United,,apharkins,,0,@united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed?,,2015-02-23 07:43:10 -0800,,Central Time (US & Canada)
569885015615664129,positive,0.6576,,,United,,e_russell,,0,@united Thanks!,,2015-02-23 07:42:30 -0800,Frequently DC/NYC/San Diego,Eastern Time (US & Canada)
569883984190005248,negative,1.0,Can't Tell,0.6392,United,,ScottHRoth,,0,@united 768 SFO to BOS and no internet it is 2015 what gives?,,2015-02-23 07:38:24 -0800,"Needham, MA",Eastern Time (US & Canada)
569882164382322688,negative,1.0,Customer Service Issue,1.0,United,,jacob_bach,,0,"@united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!",,2015-02-23 07:31:10 -0800,"Milwaukee, WI",
569881449249316864,negative,1.0,Flight Booking Problems,0.6495,United,,christinphillip,,0,@united I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!,,2015-02-23 07:28:20 -0800,"Princeton, NJ",Central Time (US & Canada)
569880364811837441,negative,0.68,Customer Service Issue,0.68,United,,melonbee,,0,"@united I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way",,2015-02-23 07:24:01 -0800,,Eastern Time (US & Canada)
569880322487263232,negative,1.0,Late Flight,1.0,United,,DanaHFreeman,,0,@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?,,2015-02-23 07:23:51 -0800,"Burlington, Vermont",Eastern Time (US & Canada)
569879943988948992,negative,1.0,Customer Service Issue,0.657,United,,ErinHughey,,0,@united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE,,2015-02-23 07:22:21 -0800,"Maui, Hawaii",Hawaii
569879623317659648,negative,1.0,Late Flight,0.6421,United,,jasoncarpio,,0,@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines),,2015-02-23 07:21:04 -0800,"San Francisco, California",Pacific Time (US & Canada)
569879528891416577,positive,0.6289,,0.0,United,,sentientcheese,,0,"@united been solved,  they finally picked up the second time I called,  thanks for the response JH!  7:21 to dulles works!",,2015-02-23 07:20:42 -0800,,
569878547197616128,negative,1.0,Customer Service Issue,0.3481,United,,rissels,,0,"@united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants.",,2015-02-23 07:16:48 -0800,,Central Time (US & Canada)
569878388464177152,negative,1.0,Lost Luggage,1.0,United,,rissels,,0,@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united,,2015-02-23 07:16:10 -0800,,Central Time (US & Canada)
569878139003740163,negative,1.0,Customer Service Issue,0.3463,United,,rissels,,0,@united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead,,2015-02-23 07:15:10 -0800,,Central Time (US & Canada)
569877754801360897,negative,1.0,Late Flight,1.0,United,,debragordon2012,,0,@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac!,,2015-02-23 07:13:39 -0800,"Williamsburg, VA",Eastern Time (US & Canada)
569877449389051906,neutral,1.0,,,United,,adamdpeterson,,0,@united at the gate! IAD to RDU,,2015-02-23 07:12:26 -0800,syracuse,Eastern Time (US & Canada)
569876171875328000,negative,0.6771,Late Flight,0.6771,United,,HeidiJern,,0,"@united thanks for the link, now finally arrived in Brussels, 9 h after schedule...",,2015-02-23 07:07:21 -0800,Brussels,
569875783096741888,neutral,0.6763,,0.0,United,,AlMehairiAUH,,0,@United to operated #B767-300ER from #Newark to #Zurich @ZRH_airport replacing B767-400ER between 6MAY-23SEP instead till 23OCT #avgeek,,2015-02-23 07:05:49 -0800,Abu Dhabi,Abu Dhabi
569875734677712896,negative,1.0,Lost Luggage,1.0,United,,ErinHughey,,0,@united 2nd flight in two weeks that you have lost my bag!  Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE,,2015-02-23 07:05:37 -0800,"Maui, Hawaii",Hawaii
569875456415170560,neutral,1.0,,,United,,Ed_Cabello,,0,@united Hi! what is the phone number for reservations in Venezuela? Thanks,,2015-02-23 07:04:31 -0800,Barquisimeto - Maracaibo,Caracas
569875424924168193,neutral,1.0,,,United,,jgedzelman,,0,@united can I request a ticket change through twitter ?,,2015-02-23 07:04:23 -0800,,
569875203473297408,negative,1.0,Bad Flight,0.6304,United,,_MikeDWarren_,,0,"@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues",,2015-02-23 07:03:30 -0800,"Calabasas, California",Pacific Time (US & Canada)
569874311823036416,neutral,1.0,,,United,,AlMehairiAUH,,0,@United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek,,2015-02-23 06:59:58 -0800,Abu Dhabi,Abu Dhabi
569874043395903489,neutral,1.0,,,United,,AlMehairiAUH,,0,@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek,,2015-02-23 06:58:54 -0800,Abu Dhabi,Abu Dhabi
569873050117808128,positive,1.0,,,United,,RChew_FORR,,0,@united has the best customer experience via twitter - huge fan!!!,,2015-02-23 06:54:57 -0800,"Cambridge, MA",
569873019499192320,neutral,0.6767,,,United,,ScottBerry18,,0,@united Thank you for your response!,,2015-02-23 06:54:50 -0800,"Albuquerque, New Mexico",Arizona
569872896199258113,negative,1.0,Bad Flight,0.6742,United,,msu2050,,0,@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.,,2015-02-23 06:54:20 -0800,"canton mi
",Eastern Time (US & Canada)
569872009380941825,negative,1.0,Customer Service Issue,0.3803,United,,micheleliston,,0,"@united Beyond frustrated  Sked change = no seats, earlier departure and double layover.  Of course only seats are $$++.  Cust svc no help",,2015-02-23 06:50:49 -0800,"Ashburn, VA",Eastern Time (US & Canada)
569871433662271488,negative,1.0,Flight Booking Problems,0.3564,United,,nikodunham,,0,"@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR.","[41.97883697, -87.90639116]",2015-02-23 06:48:32 -0800,chicago,
569870819582586880,positive,1.0,,,United,,LindaHotelgal,,0,@united love the new 1st class breakfast!,,2015-02-23 06:46:05 -0800,,
569869960195006464,negative,1.0,Customer Service Issue,0.6397,United,,Kris_KAS,,0,@united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.,,2015-02-23 06:42:40 -0800,New York,
569869808092749824,negative,1.0,Cancelled Flight,1.0,United,,sentientcheese,,0,"@united flight Cancelled Flightled,  and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD,  just arriving earlier!  Help!",,2015-02-23 06:42:04 -0800,,
569869476453158912,negative,1.0,Customer Service Issue,0.6677,United,,ProudDevilAlum,,0,@united so is the ^JJ standing for Just Joking?  I am not finding the humor.,,2015-02-23 06:40:45 -0800,Always around,Mountain Time (US & Canada)
569868818975219712,neutral,1.0,,,United,,e_russell,,0,@united Left item n the seatback on UA1260. Is there any way to call DCA to ask if they have the item? Already submitted lost &amp; found report,,2015-02-23 06:38:08 -0800,Frequently DC/NYC/San Diego,Eastern Time (US & Canada)
569868764495400960,negative,0.6803,Can't Tell,0.6803,United,,CigarNate,,0,@united at this point I made it home on my own.,,2015-02-23 06:37:55 -0800,"Nashville, TN",Central Time (US & Canada)
569868207940603904,neutral,1.0,,,United,,The5y5Adm1n,,0,@united I DM'd child's birthdate and full name.,,2015-02-23 06:35:43 -0800,,
569868055502696449,positive,1.0,,,United,,crsmoore,,0,@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!,,2015-02-23 06:35:06 -0800,USA / The World,Eastern Time (US & Canada)
569867364390449152,negative,0.7139,Customer Service Issue,0.3709,United,,keithpresser,,0,"@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go.
J",,2015-02-23 06:32:21 -0800,,
569867107749531648,negative,1.0,Cancelled Flight,1.0,United,,generationKYLIE,,0,"@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place.",,2015-02-23 06:31:20 -0800,"Washington, DC",
569866490423349248,negative,0.6782,Customer Service Issue,0.6782,United,,unibrowd,,0,@united it wasn't a comment. It was a question. But thanks for your copy and paste response,,2015-02-23 06:28:53 -0800,,Central Time (US & Canada)
569866337427664897,neutral,0.6940000000000001,,,United,,artistanxiety,,0,@united Lisa J is amazing the guy not so much.,,2015-02-23 06:28:17 -0800,Punk is the preacher.,Arizona
569865827274657792,negative,1.0,Can't Tell,0.6919,United,,mbelliss,,0,"@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!",,2015-02-23 06:26:15 -0800,Louisville,Alaska
569865540098871298,negative,1.0,Late Flight,0.6947,United,,JackKelleher920,,0,@united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR,,2015-02-23 06:25:07 -0800,New Jersey,Eastern Time (US & Canada)
569865190822572033,positive,1.0,,,United,,mbelliss,,0,@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!,,2015-02-23 06:23:43 -0800,Louisville,Alaska
569865115291533312,neutral,1.0,,,United,,The5y5Adm1n,,0,@united two years old.  Birthdate 11/13/2012,,2015-02-23 06:23:25 -0800,,
569865011788693504,negative,1.0,Customer Service Issue,0.6792,United,,mbelliss,,0,@united how about starting without the robotic response?,,2015-02-23 06:23:01 -0800,Louisville,Alaska
569864608145502209,neutral,1.0,,,United,,nicoleleigh85,,0,@united I already did.,,2015-02-23 06:21:24 -0800,Sheboygan,
569864290578108419,negative,1.0,Bad Flight,0.6804,United,,JohntheKiwi,,0,"@united You can't control turbulence, but you can control customer experience, lot of scared people up here.",,2015-02-23 06:20:09 -0800,"Stumptown, Baby!",Pacific Time (US & Canada)
569864108134301697,negative,1.0,Bad Flight,0.7003,United,,JohntheKiwi,,0,"@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck.",,2015-02-23 06:19:25 -0800,"Stumptown, Baby!",Pacific Time (US & Canada)
569863836615864320,negative,1.0,Flight Attendant Complaints,0.6517,United,,artistanxiety,,0,"@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR",,2015-02-23 06:18:20 -0800,Punk is the preacher.,Arizona
569863765451255809,negative,1.0,Customer Service Issue,1.0,United,,Kris_KAS,,0,@united I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! #worstservice,,2015-02-23 06:18:03 -0800,New York,
569863714704220160,negative,0.6466,Late Flight,0.342,United,,ScottHRoth,,0,@united flight 433 lets go you look like clowns no one is giving up 1st class for $500,,2015-02-23 06:17:51 -0800,"Needham, MA",Eastern Time (US & Canada)
569863453696876544,neutral,1.0,,,United,,chaddock38,,0,@united what would it cost,,2015-02-23 06:16:49 -0800,"Dartmouth, MA",
569862755420905473,negative,1.0,Customer Service Issue,0.6792,United,,Kris_KAS,,0,@united I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService,,2015-02-23 06:14:03 -0800,New York,
569861240375386112,positive,1.0,,,United,,gwen1013,,0,@united Cool. Thank you.,,2015-02-23 06:08:01 -0800,"New Haven, CT",
569860989400649729,neutral,0.6444,,0.0,United,,Nic_Thoman23,,0,@united I've got a campus visit in an hour and I'm still wearing the same clothes...,"[45.67920767, -111.04847652]",2015-02-23 06:07:02 -0800,GLP,Eastern Time (US & Canada)
569860904814301184,neutral,0.6949,,,United,,The5y5Adm1n,,0,@United Adopting 2 yr old child from Ethiopia. Flying from ADD to GRR on 2/28.  Need to add child to reservation and get costs.  Help!  Thx,,2015-02-23 06:06:41 -0800,,
569860371626004480,positive,1.0,,,United,,adamdpeterson,,0,@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight,,2015-02-23 06:04:34 -0800,syracuse,Eastern Time (US & Canada)
569859985208770562,negative,1.0,Customer Service Issue,0.6802,United,,TDaulongPerfMgt,,0,@united as a freq flyer it makes me sad to see cust needing assistance treated so poorly. #ServiceFail,,2015-02-23 06:03:02 -0800,"Houston, Texas",
569859950215700480,neutral,1.0,,,United,,chaddock38,,0,"@united good morning, any first class upgrades available for ua1619 Feb 25  rsw to ewr? I need 4 seats please",,2015-02-23 06:02:54 -0800,"Dartmouth, MA",
569859213331189760,negative,1.0,Late Flight,0.6799,United,,scottychadwick,,0,@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice,,2015-02-23 05:59:58 -0800,,Eastern Time (US & Canada)
569858507341606912,negative,1.0,Customer Service Issue,1.0,United,,krichards0488,,0,"@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again.",,2015-02-23 05:57:10 -0800,"San Jose, CA",Pacific Time (US & Canada)
569858231759085571,negative,1.0,Customer Service Issue,1.0,United,,craigsmail,,0,@united current hold time AFTER speaking to rep to have tix reissued is 42 mins - why so long &amp; why not make this option available online?,,2015-02-23 05:56:04 -0800,"Kansas City, USA",Eastern Time (US & Canada)
569857801725440002,negative,1.0,Customer Service Issue,0.6651,United,,jimbuckley13,,0,@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE,,2015-02-23 05:54:22 -0800,,
569857624549625856,negative,1.0,Lost Luggage,1.0,United,,artistanxiety,,0,@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.,,2015-02-23 05:53:39 -0800,Punk is the preacher.,Arizona
569857072310808578,negative,1.0,Late Flight,0.6444,United,,artistanxiety,,0,@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy,,2015-02-23 05:51:28 -0800,Punk is the preacher.,Arizona
569857003855720448,negative,1.0,Late Flight,1.0,United,,SAlhir,,0,.@united Not what's been shared by the pilot with passengers!,,2015-02-23 05:51:11 -0800,,Central Time (US & Canada)
569856654394720256,negative,1.0,Flight Booking Problems,0.6744,United,,TheHos,,0,@united WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu,,2015-02-23 05:49:48 -0800,London,Hawaii
569856492477657088,negative,1.0,Flight Booking Problems,0.6966,United,,xtin_t,,0,@United how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat?  WTF.,,2015-02-23 05:49:09 -0800,"Salt Lake City, Utah",Mountain Time (US & Canada)
569856109613166593,negative,1.0,Flight Attendant Complaints,0.6899,United,,nikodunham,,0,"@united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful.","[41.97888728, -87.90617197]",2015-02-23 05:47:38 -0800,chicago,
569856081180160000,negative,1.0,Customer Service Issue,1.0,United,,mbelliss,,0,@united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse!,,2015-02-23 05:47:31 -0800,Louisville,Alaska
569854540494868481,negative,1.0,Bad Flight,1.0,United,,e_russell,,0,@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning,,2015-02-23 05:41:24 -0800,Frequently DC/NYC/San Diego,Eastern Time (US & Canada)
569853714149867521,negative,1.0,Cancelled Flight,1.0,United,,HeidiJern,,0,"@united Cancelled Flightled my direct flight Newark-Brussels last night, now 7 hours behind schedule. In EU compensation would be a given, but in US?",,2015-02-23 05:38:07 -0800,Brussels,
569853646411661314,negative,1.0,Late Flight,1.0,United,,crog,,0,".@united You may ""dislike delays"" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time.",,2015-02-23 05:37:51 -0800,,Mountain Time (US & Canada)
569852334324518912,negative,1.0,Cancelled Flight,0.3516,United,,brendanrd,,0,@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay,,2015-02-23 05:32:38 -0800,Weston super Mare,
569852332797775872,neutral,1.0,,,United,,D_WaYnE_01,,0,@united DM sent as requested. Make sure you follow back so you can DM me back. Thanks,,2015-02-23 05:32:38 -0800,,
569851578276048896,negative,1.0,Late Flight,0.7684,United,negative,MrEschatologist,"Late Flight
Flight Attendant Complaints",0,"@united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit",,2015-02-23 05:29:38 -0800,"Arlington, VA",
569851498118516736,neutral,0.6551,,0.0,United,,anthonyNYSSF,,0,@united please help http://t.co/t5mRj5Yw6I,,2015-02-23 05:29:19 -0800,,Eastern Time (US & Canada)
569851299916869633,negative,1.0,Late Flight,1.0,United,,MrEschatologist,,0,@united Making sure your flights aren't delayed due to poor maintenance would be a start.,,2015-02-23 05:28:31 -0800,"Arlington, VA",
569850899310358531,negative,1.0,Customer Service Issue,0.6667,United,,alysabaker,,0,@united hilarious,,2015-02-23 05:26:56 -0800,"ÜT: 50.97861,-114.000116",Mountain Time (US & Canada)
569850867899170816,negative,1.0,Customer Service Issue,1.0,United,,alysabaker,,0,@united hahahahaha ya tried that already,,2015-02-23 05:26:48 -0800,"ÜT: 50.97861,-114.000116",Mountain Time (US & Canada)
569850216754618368,neutral,0.6771,,0.0,United,,paulweldele,,0,@united WHy is my KTN not showing on my boarding?  Why is TSA pre-check not applying to my boarding pass?,,2015-02-23 05:24:13 -0800,"Collierville, TN USA",Central Time (US & Canada)
569849765711769600,negative,1.0,Lost Luggage,0.6472,United,,MikeShor,,0,"@United ""Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages.""",,2015-02-23 05:22:26 -0800,"Coventry, Connecticut",Eastern Time (US & Canada)
569849517077622786,negative,1.0,Can't Tell,0.6474,United,,d_goodspeed,,0,@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool,"[33.64323551, -84.44248239]",2015-02-23 05:21:26 -0800,USA,Central Time (US & Canada)
569849299850305536,negative,0.6495,Lost Luggage,0.3349,United,,fredcarlton,,0,"@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm",,2015-02-23 05:20:35 -0800,,Pacific Time (US & Canada)
569847318062632960,negative,0.3804,Flight Booking Problems,0.3804,United,,hart0277,,0,"@united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee",,2015-02-23 05:12:42 -0800,Chicago,
569846853350457344,negative,1.0,Flight Booking Problems,1.0,United,,totocol,,0,@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere,,2015-02-23 05:10:51 -0800,"iPhone: -33.875538,151.196533",Sydney
569846678351540224,negative,1.0,Can't Tell,0.3456,United,,artistanxiety,,0,@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.,,2015-02-23 05:10:10 -0800,Punk is the preacher.,Arizona
569846237865885697,negative,1.0,Can't Tell,0.6606,United,,mbelliss,,0,"@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!",,2015-02-23 05:08:24 -0800,Louisville,Alaska
569845865185206273,neutral,0.6291,,,United,,DABranco1,,0,@united sitting in the middle for the first time .. Hope it works out well,"[40.69450196, -74.1749219]",2015-02-23 05:06:56 -0800,,
569844088997949440,negative,0.7114,Can't Tell,0.3632,United,,cfacekillah,,0,@united you need a bag bouncer. Get it together,,2015-02-23 04:59:52 -0800,,
569842553966571520,neutral,0.6237,,0.0,United,,nicoleleigh85,,0,@united and learn how to book flights. http://t.co/MHHS9RUpLv,,2015-02-23 04:53:46 -0800,Sheboygan,
569842452716236800,negative,1.0,Can't Tell,0.6702,United,,ShowExpert,,0,@united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?,,2015-02-23 04:53:22 -0800,"Boulder, Colorado",
569842196045656064,negative,1.0,Flight Attendant Complaints,1.0,United,,nicoleleigh85,,0,"@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool.",,2015-02-23 04:52:21 -0800,Sheboygan,
569841224221392897,negative,1.0,Cancelled Flight,1.0,United,,NicoleIn140,,0,UA3388 @united was Cancelled Flightled not delayed.  Re-Flight Booking Problems still 90 miles from home.  At least acknowledge the Cancelled Flightlation.,,2015-02-23 04:48:29 -0800,"Western Massachusetts, USA",Eastern Time (US & Canada)
569841047456460800,negative,1.0,Can't Tell,1.0,United,,alysabaker,,0,@united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight,,2015-02-23 04:47:47 -0800,"ÜT: 50.97861,-114.000116",Mountain Time (US & Canada)
569840341899026432,positive,1.0,,,United,,crsmoore,,0,@united Was able to send the DM. All good now.,,2015-02-23 04:44:59 -0800,USA / The World,Eastern Time (US & Canada)
569839889564307458,negative,1.0,Late Flight,1.0,United,,alysabaker,,0,@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...,,2015-02-23 04:43:11 -0800,"ÜT: 50.97861,-114.000116",Mountain Time (US & Canada)
569839559728439296,negative,1.0,Customer Service Issue,0.6803,United,,alysabaker,,0,@united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly,,2015-02-23 04:41:52 -0800,"ÜT: 50.97861,-114.000116",Mountain Time (US & Canada)
569839419211034624,negative,0.6565,Customer Service Issue,0.6565,United,,dealswelike,,1,@united - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end?,,2015-02-23 04:41:19 -0800,New York,Central Time (US & Canada)
569838973490765824,neutral,0.6495,,,United,,idguy,,0,@united Thanks. Got it straightend out last night.,,2015-02-23 04:39:33 -0800,New Jersey,Eastern Time (US & Canada)
569838692220542976,negative,1.0,Customer Service Issue,0.6557,United,,alysabaker,,0,@united well for a start it would be nice if your ticket was actually in the system when you change a flight,,2015-02-23 04:38:25 -0800,"ÜT: 50.97861,-114.000116",Mountain Time (US & Canada)
569838593423708160,neutral,1.0,,,United,,SwtSarandipity,,0,@united any chance flight 3745 is being delayed??  nervous about driving to DFW in this weather to drop off my brother,,2015-02-23 04:38:02 -0800,"Hurst, TX",
569838260077228032,negative,1.0,Flight Attendant Complaints,0.6749,United,,aleciamastin,,0,@united Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending.,,2015-02-23 04:36:42 -0800,"St. Louis, MO",Central Time (US & Canada)
569837273828732928,negative,1.0,Lost Luggage,0.34,United,,jeanvirgile,,0,@united no they did not want to deliver at my house. Had to go to sombrons else house,,2015-02-23 04:32:47 -0800,Brossard,Eastern Time (US & Canada)
569836305066041344,positive,0.6868,,0.0,United,,tonywhelan,,0,@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.,,2015-02-23 04:28:56 -0800,Stavromula Beta,Quito
569836091651592192,negative,1.0,Lost Luggage,0.3476,United,,crsmoore,,0,"@united I guess you have to ""follow"" me in order for me to send you a DM.. I tried and it won't send.",,2015-02-23 04:28:05 -0800,USA / The World,Eastern Time (US & Canada)
569835312106618880,neutral,0.6861,,0.0,United,,crsmoore,,0,@united Will definitely do so. Sending a DM now.,,2015-02-23 04:25:00 -0800,USA / The World,Eastern Time (US & Canada)
569834960107868160,negative,1.0,Bad Flight,0.3771,United,,gtifreak04,,0,"@united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback",,2015-02-23 04:23:36 -0800,,Quito
569834804943962113,negative,1.0,Lost Luggage,0.6871,United,,liveitup09,,0,@united I have sent a message with a bag tag. Have you looked?,,2015-02-23 04:22:59 -0800,,Atlantic Time (Canada)
569834720424361985,neutral,1.0,,,United,,RioLongacre,,0,@united - Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3?,,2015-02-23 04:22:39 -0800,"Denver, CO",Eastern Time (US & Canada)
569833653871742976,negative,1.0,Lost Luggage,1.0,United,,ClareSPhoto,,0,"@united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?",,2015-02-23 04:18:24 -0800,"Chorley, Lancashire",Amsterdam
569831129773027329,negative,1.0,Flight Attendant Complaints,0.3563,United,,fredcarlton,,0,"@united why do I check in online if I still have to wait in line for an hour to ""check in"" at counter? #fuckinlame  @naia_miaa",,2015-02-23 04:08:22 -0800,,Pacific Time (US & Canada)
569830265364701184,negative,1.0,Customer Service Issue,1.0,United,,nicoleleigh85,,0,@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight.,,2015-02-23 04:04:56 -0800,Sheboygan,
569827329024913408,negative,1.0,Bad Flight,0.6606,United,,steven10093,,0,@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever,,2015-02-23 03:53:16 -0800,Boston,Central Time (US & Canada)
569826992251473921,neutral,0.6471,,0.0,United,,ohlesliebarker,,0,@united hi -- @united was. Thank you!,,2015-02-23 03:51:56 -0800,"Dallas, Texas",Central Time (US & Canada)
569826411206316032,negative,0.6839,Customer Service Issue,0.3743,United,,notsingirl,,0,@united an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff,,2015-02-23 03:49:37 -0800,,
569824906638073856,negative,1.0,Bad Flight,0.3451,United,,bmalones44,,1,"@united - 75% of a plane's passengers boarding in your ""Premier"" groups might be an indication of a broken process.",,2015-02-23 03:43:39 -0800,P.R.O.B. ,Quito
569824790200111104,neutral,0.6657,,0.0,United,,RaffaellaDom,,0,@united Any news about the departure of the flight UA51?,,2015-02-23 03:43:11 -0800,Roma,Rome
569824565091823616,positive,1.0,,,United,,TravlnKB,,0,@united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E,,2015-02-23 03:42:17 -0800,East Coast,Quito
569821947049218048,negative,1.0,Cancelled Flight,1.0,United,,sarahali,,0,"@united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again.",,2015-02-23 03:31:53 -0800,,
569817289874411520,negative,1.0,Customer Service Issue,0.6766,United,,youfancygirl,,0,"@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days &amp; no change yet",,2015-02-23 03:13:23 -0800,Park Slope,Central Time (US & Canada)
569816394180788224,negative,1.0,Lost Luggage,1.0,United,,PatrickGrubbe,,0,"@united flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH",,2015-02-23 03:09:49 -0800,"Lewis Center, OH",Eastern Time (US & Canada)
569816326744776705,neutral,1.0,,,United,,thepriceisright,,0,@united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.,"[0.0, 0.0]",2015-02-23 03:09:33 -0800,"Richmond, VA",Eastern Time (US & Canada)
569815968194678784,negative,0.6907,Lost Luggage,0.6907,United,,8629Fissile,,0,@united Do you have a further update on the suitcase today please.,,2015-02-23 03:08:08 -0800,,London
569815297475149824,negative,0.6859999999999999,Can't Tell,0.6859999999999999,United,,sarahali,,0,@united literally sucks,,2015-02-23 03:05:28 -0800,,
569815182265978880,positive,1.0,,,United,,domdelfino,,0,@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien,,2015-02-23 03:05:00 -0800,DOM-ination,Quito
569814010398273537,negative,1.0,Lost Luggage,0.6894,United,,MarcusLake31,,0,@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS,"[39.24541389, -106.88172648]",2015-02-23 03:00:21 -0800,,Sydney
569813752268374016,neutral,0.6596,,0.0,United,,JoeRychalsky,,0,"@united basically, I need to leave from Hawaii Late Flight evening (midnight) and get back to Philly Late Flight Monday night. Most trips get me in Tues",,2015-02-23 02:59:19 -0800,"Wilmington, Delaware",Eastern Time (US & Canada)
569813373413687296,negative,1.0,Flight Attendant Complaints,0.6669,United,,CoffeeCult448,,1,@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.,,2015-02-23 02:57:49 -0800,Buffalo/Oakland/Savannah/Ire,
569812898815614977,negative,1.0,Cancelled Flight,1.0,United,,sarahali,,0,@united this is the second time my flights been Cancelled Flightled... Like really?,,2015-02-23 02:55:56 -0800,,
569811013786312704,negative,1.0,Late Flight,1.0,United,,priyadarshy,,0,@united really 1st flt frm IAD 2 IAH is - Late Flight &amp; -going via Nashville? #inconvenience. Downgraded but not on ticket,,2015-02-23 02:48:26 -0800,US,Quito
569809648712327168,neutral,0.6652,,0.0,United,,Kwilusz1,,0,@united yes please. Going to drive the 6 hours.,,2015-02-23 02:43:01 -0800,,Quito
569808684252942336,positive,1.0,,,United,,Steinberg1,,0,@united I am impressed with your super-fast reply to @CGJase,"[20.0615871, 110.18390431]",2015-02-23 02:39:11 -0800,Beijing,Beijing
569807000927920128,positive,1.0,,,United,,Bridget__Walsh,,0,"@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!",,2015-02-23 02:32:30 -0800,"Cleveland, Ohio",Atlantic Time (Canada)
569805215605456896,negative,1.0,Customer Service Issue,0.7020000000000001,United,,CWWMUK,,0,"@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised....",,2015-02-23 02:25:24 -0800,North West of England,
569804677472251904,negative,0.6543,Late Flight,0.6543,United,,Kwilusz1,,0,@united Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting?,,2015-02-23 02:23:16 -0800,,Quito
569801303204851713,negative,1.0,longlines,0.3684,United,,kennykhlee,,0,@united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable,,2015-02-23 02:09:51 -0800,San Francisco,Pacific Time (US & Canada)
569792291264712704,neutral,0.664,,,United,,The5y5Adm1n,,0,@united the child is two years old,,2015-02-23 01:34:03 -0800,,
569791792029151232,negative,1.0,Lost Luggage,0.6853,United,,jnml,,0,@united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail,,2015-02-23 01:32:04 -0800,,
569785570320195585,negative,0.6363,Flight Booking Problems,0.3417,United,,Rapetti,,0,@united was trying to change a flight online but got an error can you help via DM?,,2015-02-23 01:07:20 -0800,"San Francisco, CA",Pacific Time (US & Canada)
569785074910154752,neutral,0.6684,,,United,,The5y5Adm1n,,0,@united followed you and DM'd you,,2015-02-23 01:05:22 -0800,,
569782352223666176,positive,1.0,,,United,,Veronique956,,0,@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.,,2015-02-23 00:54:33 -0800,"Brownsville, Tx",Eastern Time (US & Canada)
569781926162145281,negative,1.0,Can't Tell,0.6854,United,,doug_samuel,,0,@united you are terrible.,,2015-02-23 00:52:51 -0800,,Eastern Time (US & Canada)
569780939280093185,neutral,1.0,,,United,,cote_kcote94,,0,@united  @DENAirport United 787 in snowy Denver. http://t.co/w1AaKJumXA,,2015-02-23 00:48:56 -0800,,
569780773194113025,negative,1.0,Lost Luggage,0.6353,United,,TimBouhour,,0,"@united I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight",,2015-02-23 00:48:17 -0800,"Raleigh, NC",
569780368309657600,negative,1.0,Flight Booking Problems,1.0,United,,Indy2Bangkok,,0,@united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me.,,2015-02-23 00:46:40 -0800,Indiana,Atlantic Time (Canada)
569777772115193856,negative,0.6688,Can't Tell,0.3519,United,,BrendanPFarrell,,0,@united … But friendly efficient air attendants in coach #UA992 http://t.co/49pV3KcHNR,"[0.0, 0.0]",2015-02-23 00:36:21 -0800,New York/New Jersey,Eastern Time (US & Canada)
569777329330884608,negative,1.0,Bad Flight,0.688,United,,BrendanPFarrell,,0,"@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power &amp; lifevests on the floor #UA992 …","[0.0, 0.0]",2015-02-23 00:34:35 -0800,New York/New Jersey,Eastern Time (US & Canada)
569769708569767936,negative,1.0,longlines,0.6774,United,,eryder,,0,@united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.),,2015-02-23 00:04:18 -0800,"Lexington, Ky",Eastern Time (US & Canada)
569769624780165120,negative,0.7158,Lost Luggage,0.3579,United,,wsachs,,0,@united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too.,,2015-02-23 00:03:59 -0800,New York/New Jersey depends on,Eastern Time (US & Canada)
569767266075742208,neutral,1.0,,,United,,KennedyJonesTHO,,0,@united can you help me add my KTN to this reservation PLZ?,,2015-02-22 23:54:36 -0800,Los Angeles,Arizona
569765076980215809,negative,1.0,Late Flight,0.68,United,,__XT,,0,@united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?,,2015-02-22 23:45:54 -0800,,Eastern Time (US & Canada)
569763359278505984,neutral,1.0,,,United,,manuel261984,,0,@united whats UA 1205 lax - newark ??,,2015-02-22 23:39:05 -0800,,Mexico City
569763346431414272,negative,0.6947,Late Flight,0.3579,United,,DelonGerry,,0,@united @DelonGerry ual sucks,,2015-02-22 23:39:02 -0800,,
569762463811383297,negative,0.6534,Cancelled Flight,0.6534,United,,pdxmucci,,0,@united not happening.  Delta took care of us.  Peace!,,2015-02-22 23:35:31 -0800,"Portland, OR",
569762365572558848,negative,1.0,Late Flight,0.6304,United,,NicoleIn140,,0,BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL &amp; back to DC in same time. #unitedairlines,,2015-02-22 23:35:08 -0800,"Western Massachusetts, USA",Eastern Time (US & Canada)
569762067097501697,negative,1.0,Lost Luggage,1.0,United,,Spanner2,,0,@united you have now lost my bag. Never ever flying United again #joke,,2015-02-22 23:33:57 -0800,London baby,
569758414810849280,negative,1.0,Flight Booking Problems,0.3505,United,,huskerjon00,,1,"@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue",,2015-02-22 23:19:26 -0800,,
569756967935148032,negative,1.0,Late Flight,0.3603,United,,FrederickMassag,,0,"@united Missed UA1568 connection due 2 mechanical failure UA1543 (""uplink prob""). I will lose ~$400 in clients Mon. How can you compensate?",,2015-02-22 23:13:41 -0800,"176 Thomas Johnson Drive, #204",Eastern Time (US & Canada)
569755876401274880,neutral,0.6667,,,United,,lclohmd,,1,@united you'll be hearing from me for sure.,,2015-02-22 23:09:21 -0800,Toronto,
569754680626008064,negative,1.0,Cancelled Flight,1.0,United,,pdxmucci,,1,@United so you jacked out my cousins trip to Portland and then Cancelled Flightled her return trip?! No more United,,2015-02-22 23:04:36 -0800,"Portland, OR",
569753797704024065,negative,0.6851,Can't Tell,0.3596,United,,JasonArbaugh,,0,"@united Yes I did.  We headed out to de-ice 5 minutes after I sent it to you.  Made it to Austin, but am now waiting for the luggage.",,2015-02-22 23:01:05 -0800,,
569753041420865536,neutral,1.0,,,United,,The5y5Adm1n,,0,@united In Ethiopia adopting a child.  Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation),,2015-02-22 22:58:05 -0800,,
569751515461603328,negative,1.0,Lost Luggage,0.6359,United,,czamkoff,,0,"@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!",,2015-02-22 22:52:01 -0800,,
569751096580812801,negative,1.0,longlines,0.3456,United,,ScottRSlaughter,,0,@united doesn't help the 100 or more passengers that just arrived an hour Late Flight.,,2015-02-22 22:50:21 -0800,,
569750540302680064,negative,1.0,Late Flight,1.0,United,,hilary33836700,,0,@united 40 minutes on tarmac now. That's after 9 hour delay.,,2015-02-22 22:48:08 -0800,,
569749896095358977,negative,1.0,Cancelled Flight,1.0,United,,patlee,,0,@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1,,2015-02-22 22:45:35 -0800,"Bay Area, CA",Pacific Time (US & Canada)
569749422482960384,negative,0.6724,Flight Booking Problems,0.3673,United,,PopsCutrona,,0,@united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz,,2015-02-22 22:43:42 -0800,"San Francisco, Ca",Pacific Time (US & Canada)
569749233344983040,negative,1.0,Late Flight,0.6759,United,,hilary33836700,,0,@united Is flight 746 going to sit on the tarmac FOREVER?????????,,2015-02-22 22:42:57 -0800,,
569748884164988929,negative,1.0,Flight Attendant Complaints,0.6818,United,,JacquieMae08,,1,@united One of your workers refused to give me her name as a reference for my notes. Her tone &amp; language was very unprofessional.,,2015-02-22 22:41:34 -0800,SD || CA   ,Arizona
569748687812845568,negative,1.0,Customer Service Issue,0.3462,United,,chocolossus,,1,@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons,,2015-02-22 22:40:47 -0800,"Vancouver, CA",
569748572104560640,positive,0.6667,,,United,,abroad_aus,,0,@united I wanna be grand staff,,2015-02-22 22:40:19 -0800,,
569748501342478336,negative,1.0,Customer Service Issue,0.6522,United,,BrentOya,,0,"@united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why...",,2015-02-22 22:40:02 -0800,,
569748491943038976,negative,0.6691,Flight Attendant Complaints,0.35100000000000003,United,,chocolossus,,1,@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate,,2015-02-22 22:40:00 -0800,"Vancouver, CA",
569748289945362435,negative,1.0,Flight Attendant Complaints,0.3435,United,,chocolossus,,0,@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.,,2015-02-22 22:39:12 -0800,"Vancouver, CA",
569748099616215040,negative,1.0,Cancelled Flight,0.6667,United,,chocolossus,,0,@united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.,,2015-02-22 22:38:27 -0800,"Vancouver, CA",
569747706047934464,positive,1.0,,,United,,abroad_aus,,0,@united I wanna be ride United airline! I love airplane,,2015-02-22 22:36:53 -0800,,
569747702981853185,negative,1.0,Cancelled Flight,0.6838,United,,hilary33836700,,0,"@united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??",,2015-02-22 22:36:52 -0800,,
569747668232065024,negative,1.0,Flight Attendant Complaints,0.6531,United,,wsachs,,0,@united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity,,2015-02-22 22:36:44 -0800,New York/New Jersey depends on,Eastern Time (US & Canada)
569746687805095936,negative,1.0,Late Flight,1.0,United,,hilary33836700,,1,"@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&amp;&amp;%$cking plane Ever leaving?",,2015-02-22 22:32:50 -0800,,
569745645956771840,negative,1.0,Cancelled Flight,1.0,United,,patlee,,0,"@united Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ","[0.0, 0.0]",2015-02-22 22:28:42 -0800,"Bay Area, CA",Pacific Time (US & Canada)
569745365940830210,negative,1.0,Customer Service Issue,0.6847,United,,patlee,,0,"@united I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don’t see that it has taken off yet",,2015-02-22 22:27:35 -0800,"Bay Area, CA",Pacific Time (US & Canada)
569744378354401280,negative,0.7087,Late Flight,0.7087,United,,greghm88,,0,@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted,,2015-02-22 22:23:39 -0800,London,
569744079027896320,negative,1.0,Cancelled Flight,0.6804,United,,gwen1013,,1,"@united This is the 2nd time I was rebooked (w/delays), and for reasons unreLate Flightd to weather. How do I go about requesting a flight voucher?",,2015-02-22 22:22:28 -0800,"New Haven, CT",
569743891714347009,negative,1.0,longlines,0.6818,United,,DudeOfTheHouse,,0,"@united If you consider 50 mins for bags @ 10:00pm on a Sunday night ""as fast as they can"", you should reconsider what you think that means.",,2015-02-22 22:21:43 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569743079491547137,negative,1.0,Flight Attendant Complaints,0.6598,United,,meeems22,,0,"@united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United",,2015-02-22 22:18:30 -0800,,
569741986502041602,negative,0.6501,Flight Attendant Complaints,0.3414,United,,toromiller,,0,@united why do you want me to be loyal  if don't let me carry on my bag that easily fits in overhead,,2015-02-22 22:14:09 -0800,"Boston, MA",Eastern Time (US & Canada)
569741366642618368,neutral,0.6659,,0.0,United,,toromiller,,0,"@united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty",,2015-02-22 22:11:41 -0800,"Boston, MA",Eastern Time (US & Canada)
569741325454540800,negative,1.0,Can't Tell,0.3646,United,,ChrisPinTX,,1,@united On top of that I paid for 1st class and my wife got stuck in coach.,,2015-02-22 22:11:31 -0800,,Central Time (US & Canada)
569741306190172161,negative,1.0,Flight Attendant Complaints,0.6246,United,,ChrisPinTX,,1,@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.,,2015-02-22 22:11:27 -0800,,Central Time (US & Canada)
569740959610572800,negative,1.0,Customer Service Issue,1.0,United,,BKnowles314,,0,"@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united",,2015-02-22 22:10:04 -0800,St. Louis MO,
569740316577632256,negative,1.0,Lost Luggage,1.0,United,,melonbee,,0,@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence,,2015-02-22 22:07:31 -0800,,Eastern Time (US & Canada)
569739044004823040,negative,1.0,Bad Flight,0.3659,United,,BeyondStatusQuo,,0,@united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever,,2015-02-22 22:02:27 -0800,Los Angeles ,Pacific Time (US & Canada)
569738845895335936,negative,0.6361,Bad Flight,0.3532,United,,Frqtflyer1,,0,"@united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat?  Why is it announced to leave it for rollers? Thx",,2015-02-22 22:01:40 -0800,,Arizona
569738748885278720,negative,1.0,Bad Flight,0.3455,United,,BeyondStatusQuo,,0,@united maybemange the airline alittlebetter. Arrived at LAX and no GATE! #howisthatpossible always the same thing w/u,,2015-02-22 22:01:17 -0800,Los Angeles ,Pacific Time (US & Canada)
569738245237395456,negative,1.0,Lost Luggage,0.3569,United,,travelpro888,,0,@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?,,2015-02-22 21:59:17 -0800,,
569734991862607872,negative,1.0,Customer Service Issue,1.0,United,,ClaudiaMarrufo,,0,"@united even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded",,2015-02-22 21:46:21 -0800,EP TX,Pacific Time (US & Canada)
569734065697353729,negative,1.0,Cancelled Flight,1.0,United,,teamcrafty,,0,@united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight.  #unacceptable #ORD,,2015-02-22 21:42:41 -0800,Grand Rapids,Quito
569731353337581568,negative,0.6547,Customer Service Issue,0.3331,United,,katieclaytonn,,1,"@united Nope, no more chances. Your airline messed up both ways of our trip.",,2015-02-22 21:31:54 -0800,,Central Time (US & Canada)
569730716692393984,negative,0.6946,Bad Flight,0.6946,United,,Frqtflyer1,,0,@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice?  How about all gate checked? Thx,,2015-02-22 21:29:22 -0800,,Arizona
569730682949398528,positive,1.0,,,United,,JasmineDT,,0,@united you're my early frontrunner for best airline! #oscars2016,,2015-02-22 21:29:14 -0800,Washington D.C. ,Eastern Time (US & Canada)
569730182371635200,negative,1.0,Lost Luggage,1.0,United,,nigelcornwallis,,0,"@united  bags left behind because plane overweight, be great if knew as soon as we landed, instead letting us wait 45 minutes with no info.",,2015-02-22 21:27:15 -0800,,Eastern Time (US & Canada)
569729325546602497,negative,1.0,Customer Service Issue,1.0,United,,MarcusLake31,,0,@united You are a F&amp;$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!,"[39.84911904, -104.67447584]",2015-02-22 21:23:50 -0800,,Sydney
569726059937185793,negative,1.0,Late Flight,0.6711,United,,markymark928,,0,@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars,,2015-02-22 21:10:52 -0800,"Buffalo, Ny",Quito
569725892324253696,positive,0.6703,,0.0,United,,sdpurv,,0,@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky,,2015-02-22 21:10:12 -0800,Canada,Mountain Time (US & Canada)
569725805066002432,negative,1.0,Lost Luggage,1.0,United,,HamborgJack,,0,@united will lose my bag but won't give me free pretzels #frauds,,2015-02-22 21:09:51 -0800,,
569724822177095680,negative,1.0,Customer Service Issue,1.0,United,,hart0277,,0,"@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS",,2015-02-22 21:05:57 -0800,Chicago,
569724705063596032,negative,1.0,Late Flight,1.0,United,,deltabrav0,,0,@united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter,"[36.08161548, -115.14959772]",2015-02-22 21:05:29 -0800,"ÜT: 31.333857,-94.724549",Central Time (US & Canada)
569724682695368705,negative,1.0,Customer Service Issue,1.0,United,,anniemccleary,,0,@united Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved!,,2015-02-22 21:05:23 -0800,,Brisbane
569724281334034432,negative,1.0,Late Flight,0.6568,United,,BALLarsen,,0,"@united typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!",,2015-02-22 21:03:48 -0800,Danville CA,
569724257879502848,negative,1.0,Can't Tell,0.6804,United,,ljtypes,,1,@united is it even legal for you guys to advertise flights that you cant honor??,,2015-02-22 21:03:42 -0800,H-town,
569724245963444224,negative,1.0,Customer Service Issue,1.0,United,,kyles32,,0,@united customer service is the WORST. hanging up on customers intentionally after one hour on hold.,,2015-02-22 21:03:39 -0800,,
569724186173640705,negative,1.0,Flight Booking Problems,1.0,United,,ljtypes,,0,@united was forced  to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic,,2015-02-22 21:03:25 -0800,H-town,
569724119748636672,negative,1.0,Can't Tell,0.6714,United,,hart0277,,0,"@united love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away",,2015-02-22 21:03:09 -0800,Chicago,
569724056645140480,negative,0.6611,Flight Booking Problems,0.6611,United,,ljtypes,,0,"@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error).",,2015-02-22 21:02:54 -0800,H-town,
569723994468962304,negative,1.0,Can't Tell,1.0,United,,rebeccafrack,,1,@united it will be on a different airline.,,2015-02-22 21:02:39 -0800,"Monkton, Maryland ",Eastern Time (US & Canada)
569723985262354433,negative,1.0,Customer Service Issue,0.6477,United,,ljtypes,,0,@united and was told that its been the case for weeks but is still not resolved.,,2015-02-22 21:02:37 -0800,H-town,
569723932355358720,negative,1.0,Flight Booking Problems,0.6654,United,,asciimike,,0,"@united clicked ""upgrade now"" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59",,2015-02-22 21:02:25 -0800,Rose Bubble,
569723892358467584,negative,1.0,Customer Service Issue,1.0,United,,ljtypes,,0,@united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support,,2015-02-22 21:02:15 -0800,H-town,
569723768773349376,negative,1.0,Flight Booking Problems,1.0,United,,ljtypes,,0,@united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!,,2015-02-22 21:01:46 -0800,H-town,
569723119415513088,neutral,1.0,,,United,,D_WaYnE_01,,0,@united I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed?,,2015-02-22 20:59:11 -0800,,
569722907187752960,negative,0.6882,Can't Tell,0.3441,United,,PopsCutrona,,1,@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2,,2015-02-22 20:58:20 -0800,"San Francisco, Ca",Pacific Time (US & Canada)
569722230340333569,neutral,1.0,,,United,,gochrisgo,,0,@united How do I get through @TSA to finally board UA 1534?,,2015-02-22 20:55:39 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569722020776116224,negative,1.0,Customer Service Issue,1.0,United,,almaaa08,,0,"@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around.",,2015-02-22 20:54:49 -0800,,Eastern Time (US & Canada)
569721972600528897,negative,1.0,Bad Flight,1.0,United,,BrianMullane,,0,@united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2,,2015-02-22 20:54:37 -0800,"52.315477,4.995852",Eastern Time (US & Canada)
569721804891271168,negative,0.65,Can't Tell,0.65,United,,jovytavarez,,0,@united i need help but in spanish,,2015-02-22 20:53:57 -0800,New Jersey,
569720565319102464,negative,1.0,Late Flight,0.3639,United,,meeems22,,1,"@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online",,2015-02-22 20:49:02 -0800,,
569720394782875649,negative,0.6455,Lost Luggage,0.6455,United,,Joe_Curry,,0,@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?,,2015-02-22 20:48:21 -0800,Austin,Central Time (US & Canada)
569717327966691330,neutral,0.6736,,0.0,United,,Luvs_Kitties,,0,@united @reccewife with the exception of everything you've asked for. Heh,,2015-02-22 20:36:10 -0800,#ygk,Atlantic Time (Canada)
569716774431666176,negative,1.0,Late Flight,1.0,United,,JasonArbaugh,,0,@united UA1731 - Denver to Austin...  Still on the ground...,,2015-02-22 20:33:58 -0800,,
569716703556444161,negative,1.0,Customer Service Issue,1.0,United,,keithlavon,,0,@united either your staff or whoever you contract with at PVD is failing you big time tonight...,,2015-02-22 20:33:41 -0800,"Waltham, MA",Eastern Time (US & Canada)
569716594731044865,neutral,1.0,,,United,,TheJonesest,,0,@united UA1469. Just landed.,"[27.9746606, -82.5320172]",2015-02-22 20:33:15 -0800,"Tampa, Florida",Atlantic Time (Canada)
569716558487904258,negative,0.6392,Bad Flight,0.3299,United,,PopsCutrona,,0,@united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?,,2015-02-22 20:33:07 -0800,"San Francisco, Ca",Pacific Time (US & Canada)
569716148293349377,neutral,1.0,,,United,,ericdavidson86,,0,@united flight 435,,2015-02-22 20:31:29 -0800,,
569716101027745792,negative,1.0,Bad Flight,0.3483,United,,chocolossus,,1,"@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN",,2015-02-22 20:31:17 -0800,"Vancouver, CA",
569715707736420352,negative,1.0,Can't Tell,1.0,United,,Aero0729,,0,@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think,,2015-02-22 20:29:44 -0800,,
569715687469420545,negative,0.6334,Flight Booking Problems,0.6334,United,,patlee,,0,@united it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi,,2015-02-22 20:29:39 -0800,"Bay Area, CA",Pacific Time (US & Canada)
569715563385085952,positive,1.0,,,United,,CDNTravelGuy,,0,@united will do. Thanks for the help. Cheers,,2015-02-22 20:29:09 -0800,Toronto Area,Eastern Time (US & Canada)
569715552702345216,negative,1.0,Flight Booking Problems,0.6839,United,,Aero0729,,0,"@united bull crap.  I spent $600 on a recent trip.  That's not small change. I got 10,000 AA miles.  Would have only been 6600 UA",,2015-02-22 20:29:07 -0800,,
569715233549369344,negative,1.0,Flight Attendant Complaints,0.3563,United,,jeanvirgile,,0,@united yes I did. Terrible service from your courrier,,2015-02-22 20:27:51 -0800,Brossard,Eastern Time (US & Canada)
569714640764035073,negative,1.0,Lost Luggage,1.0,United,,Nic_Thoman23,,0,@united compensate us for new clothes bet you won't,"[45.67922537, -111.04823044]",2015-02-22 20:25:29 -0800,GLP,Eastern Time (US & Canada)
569714541178679296,positive,0.6576,,,United,,lorrirhymeswith,,0,@united I have 8 flights with you in the next two weeks :) let's make some good memories!,,2015-02-22 20:25:06 -0800,the cupboard under the stairs,
569713494821482498,negative,1.0,Cancelled Flight,0.6795,United,,DangerPeters,,0,"@united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)",,2015-02-22 20:20:56 -0800,,
569711632991047680,negative,1.0,Late Flight,0.6772,United,,scottychadwick,,0,@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving,,2015-02-22 20:13:32 -0800,,Eastern Time (US & Canada)
569711003585220608,negative,1.0,Lost Luggage,1.0,United,,Nic_Thoman23,,0,@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams,"[45.67922693, -111.04839797]",2015-02-22 20:11:02 -0800,GLP,Eastern Time (US & Canada)
569710853160710144,negative,1.0,Lost Luggage,0.3682,United,,Nic_Thoman23,,0,"@united I tried the online tracking and they said something like ""attempting to locate luggage""","[45.67925887, -111.04844481]",2015-02-22 20:10:26 -0800,GLP,Eastern Time (US & Canada)
569710627649761282,negative,1.0,Lost Luggage,0.6575,United,,Nic_Thoman23,,1,@united your worker told us not to call because we'd be talking to someone in Thailand...,"[45.67912434, -111.04847959]",2015-02-22 20:09:33 -0800,GLP,Eastern Time (US & Canada)
569710389757419520,negative,1.0,Lost Luggage,1.0,United,,crsmoore,,1,@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.,,2015-02-22 20:08:36 -0800,USA / The World,Eastern Time (US & Canada)
569710365770182656,negative,0.6571,Can't Tell,0.3429,United,,ssapol5722,,0,@united is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do,,2015-02-22 20:08:30 -0800,New Jersey,Quito
569710260136640512,negative,1.0,Customer Service Issue,0.7158,United,,thebadvillain,,0,@united there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground.  #liars #united,,2015-02-22 20:08:05 -0800,,
569710072491745280,negative,1.0,Late Flight,1.0,United,,BALLarsen,,0,@united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?,"[29.98378319, -95.33473143]",2015-02-22 20:07:20 -0800,Danville CA,
569710019333107714,negative,1.0,Late Flight,0.3372,United,,patlee,,1,@united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections,,2015-02-22 20:07:07 -0800,"Bay Area, CA",Pacific Time (US & Canada)
569709992175116288,negative,1.0,Lost Luggage,0.3423,United,,thebadvillain,,0,"@united if you don't like delayed bags, why do you let it happen so much?",,2015-02-22 20:07:01 -0800,,
569709452594524160,negative,1.0,Customer Service Issue,0.6383,United,,JasonArbaugh,,0,@united the delay is due to customer service for 20 people?  What about the DIS-SERVICE you provided for 100+?  #FlightFail #Hour20Delay,,2015-02-22 20:04:52 -0800,,
569709350903631873,positive,1.0,,,United,,Girlsurgeon,,0,@united he is so excellent and so reliable :) #happycustomer,,2015-02-22 20:04:28 -0800,"Hermosa Beach, CA",Pacific Time (US & Canada)
569709246150893568,negative,1.0,Customer Service Issue,0.6404,United,,SomuchWhit,,0,@united but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS,,2015-02-22 20:04:03 -0800,,Pacific Time (US & Canada)
569709136813826049,negative,1.0,Customer Service Issue,1.0,United,,SomuchWhit,,0,@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service',,2015-02-22 20:03:37 -0800,,Pacific Time (US & Canada)
569707970876936192,neutral,1.0,,,United,,NancyDiaznancyn,,0,@united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow,"[-38.0271635, 145.2112317]",2015-02-22 19:58:59 -0800,,
569707569448558592,neutral,1.0,,,United,,NancyDiaznancyn,,0,@united Hi.  My relative's Flight Booking Problems number is MY8YB4.  Her name is Clarita Jaramillo Mejia.  Thank you,"[-38.0269936, 145.2110041]",2015-02-22 19:57:23 -0800,,
569707473973739520,positive,1.0,,,United,,LisaGetz1,,0,@united it was delivered! Thank you for making sure it arrived at my doorstep!,,2015-02-22 19:57:01 -0800,"Beijing, China",
569706638283833344,negative,1.0,Late Flight,0.3552,United,,rebeccafrack,,1,"@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc.",,2015-02-22 19:53:41 -0800,"Monkton, Maryland ",Eastern Time (US & Canada)
569706336268611584,negative,1.0,Customer Service Issue,1.0,United,,rlgeraets,,0,"@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business.",,2015-02-22 19:52:29 -0800,,
569705870830874625,neutral,0.6476,,0.0,United,,JasonArbaugh,,0,@united Why have airlines always told us they can't open a cabin door once it has been closed?  This plane has done it 3 times tonight.,,2015-02-22 19:50:38 -0800,,
569705869816012801,positive,0.6466,,,United,,marcotulioluis,,0,“@united: Looking for a reason to travel? #quote http://t.co/GGuIg3t28z”,,2015-02-22 19:50:38 -0800,,Eastern Time (US & Canada)
569705838870466561,negative,0.6939,Flight Booking Problems,0.6939,United,,JoeRychalsky,,0,@united I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?,,2015-02-22 19:50:31 -0800,"Wilmington, Delaware",Eastern Time (US & Canada)
569705813142409217,negative,1.0,Customer Service Issue,0.6705,United,,natashajw,,1,@united Thanks for the vague canned response that doesn't address the issue!,,2015-02-22 19:50:25 -0800,"san francisco, ca",Pacific Time (US & Canada)
569705563287896064,positive,0.6629,,,United,,tiamariaroxs,,0,@united thank you!,,2015-02-22 19:49:25 -0800,,
569705220088795136,negative,1.0,Late Flight,0.6765,United,,kaobrien812,,0,@united that's not good enough for all of us affected by the awful organization and timing and have now been set back,,2015-02-22 19:48:03 -0800,"Medford, MA",
569705212274995201,negative,1.0,Flight Attendant Complaints,0.3441,United,,DRVerges,,0,@united  Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.,,2015-02-22 19:48:01 -0800,Chicago,Central Time (US & Canada)
569704478808485888,negative,1.0,Late Flight,1.0,United,,JasonArbaugh,,0,@united Why is my time less important to you?  #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail,,2015-02-22 19:45:07 -0800,,
569703875390918657,negative,1.0,Lost Luggage,1.0,United,,Rianne1,,0,@united airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice,,2015-02-22 19:42:43 -0800,,Bern
569703480933408768,negative,1.0,Lost Luggage,0.3542,United,,uncommongrape,,0,@united I did. It took about an hour and a half though,,2015-02-22 19:41:09 -0800,"Rockaway, NJ",Eastern Time (US & Canada)
569703328940032000,negative,0.6907,Late Flight,0.3711,United,,JasonArbaugh,,0,@united Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn,,2015-02-22 19:40:32 -0800,,
569702566126325760,negative,1.0,Customer Service Issue,0.6856,United,,raisas91,,0,@united i did but i got nothing from it. Just dissapointment =(,,2015-02-22 19:37:30 -0800,,
569701607144693760,negative,1.0,Lost Luggage,1.0,United,,meigheyburn,,0,@united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M,,2015-02-22 19:33:42 -0800,"Akron, Ohio",Eastern Time (US & Canada)
569701377779183616,positive,0.6783,,0.0,United,,McLeodKyle,,0,@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.,,2015-02-22 19:32:47 -0800,"Houston, TX",Eastern Time (US & Canada)
569701178054811648,negative,1.0,Late Flight,0.6919,United,,ChrisPinTX,,0,@united Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa,,2015-02-22 19:32:00 -0800,,Central Time (US & Canada)
569700247275876352,negative,1.0,Can't Tell,0.6704,United,,ChrisPinTX,,1,@united time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe.,,2015-02-22 19:28:18 -0800,,Central Time (US & Canada)
569700243383537664,positive,1.0,,,United,,geekydewd,,0,"@united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)",,2015-02-22 19:28:17 -0800,"CO Springs, Occupied Colorado",Mountain Time (US & Canada)
569699965527666688,negative,1.0,Late Flight,1.0,United,,ChrisPinTX,,0,@united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate.,,2015-02-22 19:27:10 -0800,,Central Time (US & Canada)
569699471954587648,negative,1.0,Late Flight,1.0,United,,bricon67,,0,@United #1758 now going in 40 min waiting for other plane to vacate gate. #findanothergate,,2015-02-22 19:25:13 -0800,"ÜT: 33.987103,-118.399024",
569699171868938241,negative,1.0,Late Flight,0.6667,United,,tomlongphd,,0,@united Flight 2 is 2:30 hrs delayed so far b/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent.,,2015-02-22 19:24:01 -0800,Mexico City,Eastern Time (US & Canada)
569698949474291713,negative,1.0,Late Flight,0.6565,United,,DJKHacker,,0,@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?,,2015-02-22 19:23:08 -0800,"Palo Alto, CA",Pacific Time (US & Canada)
569698788216049664,negative,1.0,Customer Service Issue,1.0,United,,cressman,,0,@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.,"[0.0, 0.0]",2015-02-22 19:22:30 -0800,Utah,Mountain Time (US & Canada)
569698504467021824,negative,1.0,longlines,0.6764,United,,scottecrouch,,1,@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free.  Your excellence in operational efficiency is showing,,2015-02-22 19:21:22 -0800,"New York & Washington, D.C.",Eastern Time (US & Canada)
569698085821001728,negative,1.0,Customer Service Issue,0.6563,United,,TQHopper,,0,"@United ""delayed due to customer service"" Huh? http://t.co/XlTV5z6sT1",,2015-02-22 19:19:42 -0800,"Boulder, Co",
569697793801134080,negative,1.0,Customer Service Issue,0.6695,United,,bmorrismusic,,0,@united what about the poor customer service at checkin at Kansas KCI?!? That's it???,,2015-02-22 19:18:33 -0800,Ireland,
569697646501363713,negative,1.0,Late Flight,1.0,United,,cressman,,0,@united except all of that delayed the flight anyway.,"[0.0, 0.0]",2015-02-22 19:17:58 -0800,Utah,Mountain Time (US & Canada)
569697298768203776,negative,0.6606,Can't Tell,0.3425,United,,bricon67,,0,@United maybe find a different gate #ua1758,,2015-02-22 19:16:35 -0800,"ÜT: 33.987103,-118.399024",
569697234574581760,negative,1.0,Lost Luggage,1.0,United,,liveitup09,,1,@united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous,,2015-02-22 19:16:19 -0800,,Atlantic Time (Canada)
569696881330167808,negative,1.0,Late Flight,0.6534,United,,bricon67,,0,@United landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt?,,2015-02-22 19:14:55 -0800,"ÜT: 33.987103,-118.399024",
569696313824161792,negative,1.0,Flight Attendant Complaints,1.0,United,,jasoncarpio,,0,@united wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke,,2015-02-22 19:12:40 -0800,"San Francisco, California",Pacific Time (US & Canada)
569695553644322816,negative,1.0,Late Flight,0.6727,United,,jasoncarpio,,0,@united can we get an explanation on why UA978 from São Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations.,,2015-02-22 19:09:39 -0800,"San Francisco, California",Pacific Time (US & Canada)
569695452368670720,negative,1.0,Cancelled Flight,1.0,United,,idguy,,0,@united Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative.,,2015-02-22 19:09:14 -0800,New Jersey,Eastern Time (US & Canada)
569695198239793153,neutral,1.0,,,United,,HargobindV,,0,@united Can you tell me Jet Airways award availability?,,2015-02-22 19:08:14 -0800,"Kansas City, Missouri",Central Time (US & Canada)
569693820398510080,negative,1.0,Can't Tell,0.6941,United,,cslhilo,,0,"@united I understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option.",,2015-02-22 19:02:45 -0800,"Hilo, HI",Hawaii
569693689766907904,neutral,1.0,,,United,,nottooshABBYYYY,,0,@united What are the chances of my flight to EWR from PIT being Cancelled Flighted tomorrow?,,2015-02-22 19:02:14 -0800,,Atlantic Time (Canada)
569693430902861824,neutral,0.6599,,0.0,United,,baftz,,0,@united @baftz rcvd promo if i booked flight silver status would be extended it was not dont have flier that was sent didnt think id need,,2015-02-22 19:01:12 -0800,,
569692936880791552,negative,1.0,Lost Luggage,1.0,United,,jnml,,1,"@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484",,2015-02-22 18:59:15 -0800,,
569692618797355009,neutral,0.34700000000000003,,0.0,United,,mgmcg16,,0,@united on a flight at 11:30 tomorrow.,,2015-02-22 18:57:59 -0800,,
569690742169292802,negative,1.0,Can't Tell,0.6848,United,,axelrodaj,,0,@united not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http://t.co/i9s86KiHge,"[33.94077727, -118.39921036]",2015-02-22 18:50:31 -0800,San Francisco,Pacific Time (US & Canada)
569690626293305344,negative,1.0,Bad Flight,1.0,United,,segallsays,,1,@united is so cheap they couldn't afford to run the AC on #UA1510. They took pressure cooker to a new level. #Cheap #WorstAirline,"[29.9866693, -95.3382794]",2015-02-22 18:50:04 -0800,"Houston, TX",America/Chicago
569689096882425857,negative,1.0,Late Flight,0.6665,United,,sandyrojasstory,,0,@united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac &amp; misses connecting flight always,,2015-02-22 18:43:59 -0800,,
569689076439392257,negative,1.0,Customer Service Issue,1.0,United,,xtinageorgette,,0,@united Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago.,,2015-02-22 18:43:54 -0800,"Hillsborough, NC",Central Time (US & Canada)
569688560376221696,negative,1.0,Can't Tell,0.6809,United,,DelonGerry,,1,@united sitting on UAL 683 - a comedy of errors.  UAL is incompetent,,2015-02-22 18:41:51 -0800,,
569687374193680384,negative,1.0,Late Flight,0.6939,United,,lclohmd,,1,"@united on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?",,2015-02-22 18:37:08 -0800,Toronto,
569685747080372224,negative,1.0,Late Flight,0.6668,United,,eryder,,0,"@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo.",,2015-02-22 18:30:41 -0800,"Lexington, Ky",Eastern Time (US & Canada)
569685581787205632,positive,0.6544,,0.0,United,,RyanSennett,,0,@united bummer but thank you for the quick response,,2015-02-22 18:30:01 -0800,"Vancouver, WA",Pacific Time (US & Canada)
569684963777503232,negative,1.0,Damaged Luggage,1.0,United,,cslhilo,,0,@united I didn't have time to take my wet clothes/suit back to the airport and wasn't going to pay for another cab to do so.,,2015-02-22 18:27:34 -0800,"Hilo, HI",Hawaii
569684654380486656,negative,0.6687,Damaged Luggage,0.3463,United,,cslhilo,,0,@united didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow.,,2015-02-22 18:26:20 -0800,"Hilo, HI",Hawaii
569684282706259968,negative,1.0,Late Flight,1.0,United,,bobgiolito,,0,"@united You load our plane at ORD knowing pilots are 2 hrs Late Flight, then discover plane needs to be fueled? #WTF #united #incompetent",,2015-02-22 18:24:51 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569683734951170048,negative,1.0,Customer Service Issue,1.0,United,,almaaa08,,0,@united resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it.,,2015-02-22 18:22:41 -0800,,Eastern Time (US & Canada)
569683647990599681,negative,1.0,Customer Service Issue,1.0,United,,almaaa08,,0,@united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been,,2015-02-22 18:22:20 -0800,,Eastern Time (US & Canada)
569683567552262145,negative,1.0,Bad Flight,0.3492,United,,FernHeinig18,,0,"@united, you just caused a riot on the airplane. Never seen anything like this",,2015-02-22 18:22:01 -0800,,
569681831039074306,negative,1.0,Customer Service Issue,0.657,United,,huskerjon00,,0,"@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there.",,2015-02-22 18:15:07 -0800,,
569681799984492544,negative,1.0,Customer Service Issue,1.0,United,,almaaa08,,1,@united so glad I've been waiting for 1 hour and 15 minutes and Ive been transferred 3 times without resolving anything. Worst service ever.,,2015-02-22 18:14:59 -0800,,Eastern Time (US & Canada)
569681746037383168,negative,1.0,Customer Service Issue,1.0,United,,Jodieepps,,0,@united we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep.,,2015-02-22 18:14:47 -0800,Michigan,Quito
569681499928158208,positive,1.0,,,United,,markinhifi,,0,"@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!",,2015-02-22 18:13:48 -0800,"Queens, NY",Eastern Time (US & Canada)
569681060553826304,negative,1.0,Customer Service Issue,1.0,United,,Fire_Bilal,,0,@united lol too little too Late Flight,,2015-02-22 18:12:03 -0800,"Iowa City, IA",Eastern Time (US & Canada)
569681019185573889,negative,1.0,Lost Luggage,1.0,United,,mamijeanna,,0,@united yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM,,2015-02-22 18:11:53 -0800,,
569679871707783168,negative,1.0,Late Flight,1.0,United,,FernHeinig18,,1,@united @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability,,2015-02-22 18:07:20 -0800,,
569679642447052800,negative,1.0,Customer Service Issue,0.3718,United,,Frqtflyer1,,0,@united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin?  Pls start charging. http://t.co/2nY5TuXFqf,,2015-02-22 18:06:25 -0800,,Arizona
569678975049588737,negative,1.0,Late Flight,1.0,United,,lamanmi_live,,0,@united please tell CLT flight 4232 needs a gate. Waiting now for 15 mins.,,2015-02-22 18:03:46 -0800,,
569677636613439488,negative,1.0,Late Flight,1.0,United,,bobgiolito,,0,@united Why did you load us in this flying sardine can if you knew the pilots were 2 hours Late Flight?? #incompetent beyond belief,,2015-02-22 17:58:27 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569676933778292736,neutral,0.6492,,0.0,United,,Aero0729,,0,@united booked EWR-FLL in first for two on 3-8. Let's see how you compare to the garbage @AmericanAir first class has become,,2015-02-22 17:55:39 -0800,,
569676871744364544,negative,1.0,Bad Flight,1.0,United,,Mikey_Hayess,,0,@united your seats are god awful.,,2015-02-22 17:55:24 -0800,,Eastern Time (US & Canada)
569676535973744640,negative,0.6889,Customer Service Issue,0.3549,United,,halestorm62,,0,@united good try but @SouthwestAir got her here safer and sooner,,2015-02-22 17:54:04 -0800,,Quito
569673939183493120,positive,1.0,,,United,,zengerle,,0,@United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.,,2015-02-22 17:43:45 -0800,"Chapel Hill, NC",Eastern Time (US & Canada)
569673431224074240,negative,1.0,Late Flight,1.0,United,,adamd703,,0,@united 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed!,,2015-02-22 17:41:44 -0800,"Charleston, WV",Eastern Time (US & Canada)
569672116750004226,neutral,1.0,,,United,,ScottBerry18,,0,@united Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket ...I can't do both. Can you help?,,2015-02-22 17:36:31 -0800,"Albuquerque, New Mexico",Arizona
569671617674022912,neutral,1.0,,,United,,ScottBerry18,,0,"@united I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?",,2015-02-22 17:34:32 -0800,"Albuquerque, New Mexico",Arizona
569671468369338368,negative,1.0,Bad Flight,1.0,United,,cambalam,,0,@united I'm on UA1118 and my direct tv isn't working.  How do I avoid this in future?,,2015-02-22 17:33:56 -0800,,Singapore
569669992624431105,negative,1.0,longlines,0.6544,United,,cressman,,0,@United is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full; don't reserve aisle http://t.co/cdZhTyd0aK,"[0.0, 0.0]",2015-02-22 17:28:04 -0800,Utah,Mountain Time (US & Canada)
569669516185063424,negative,1.0,Can't Tell,1.0,United,,djflacoflash,,0,@united i sure will,,2015-02-22 17:26:11 -0800,Everywhere,
569669336991969280,neutral,0.3732,,0.0,United,,wfmayo,,0,@united on the plane. I was thoughtful enough to ask for it and got it; there are prob others that also deserved it,,2015-02-22 17:25:28 -0800,"Vienna, VA",Eastern Time (US & Canada)
569668741484515328,negative,0.6549,Late Flight,0.6549,United,,geekydewd,,0,"@united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?",,2015-02-22 17:23:06 -0800,"CO Springs, Occupied Colorado",Mountain Time (US & Canada)
569668488408616960,negative,0.6566,Late Flight,0.3535,United,,tomlongphd,,0,"@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s.",,2015-02-22 17:22:06 -0800,Mexico City,Eastern Time (US & Canada)
569667955727818752,neutral,0.3428,,0.0,United,,danny_9_9,,0,@united S/O to @Delta for coming in clutch and finally taking me home 🙌🙌,,2015-02-22 17:19:59 -0800,,
569667082499035137,negative,1.0,Customer Service Issue,1.0,United,,Jodieepps,,0,@united customer service sucks!  They hang up after waiting an hour and talking for 5 minutes.,,2015-02-22 17:16:31 -0800,Michigan,Quito
569666840370110465,negative,0.6695,Customer Service Issue,0.3511,United,,KateRChrisman,,0,@united JP - DM message who? Can't get a DM through to @united,,2015-02-22 17:15:33 -0800,"Oakland, CA",
569666771717890048,negative,1.0,Can't Tell,0.6546,United,,MCB235,,0,@united strikes again! Why board anyone if there's something wrong with the plane? Common sense.,,2015-02-22 17:15:16 -0800,Home,Central Time (US & Canada)
569666686086819840,negative,1.0,Can't Tell,0.6594,United,,mckakia,,0,@united:  thanks for the miserable trip GNV&lt;&lt;&lt;FSD on 2.19-2.21.,,2015-02-22 17:14:56 -0800,,
569666679963312129,negative,1.0,Cancelled Flight,0.6659,United,,tonywhelan,,0,@united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting.  Now day Late Flight. No apology or upgrade offer to LHR from ORD???,,2015-02-22 17:14:55 -0800,Stavromula Beta,Quito
569666428388958209,neutral,0.6813,,0.0,United,,kgwalt3,,0,@united left my iPad on MCO-&gt;IAD flight 174. How long to hear back once claim submitted? TY!,,2015-02-22 17:13:55 -0800,,
569666352794898432,positive,0.66,,0.0,United,,anoyes,,0,@united social media team is on point on #OscarNight :),,2015-02-22 17:13:37 -0800,"San Francisco, CA",Eastern Time (US & Canada)
569666115477098496,negative,1.0,Late Flight,1.0,United,,Andy_Pi,,1,@united always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence,,2015-02-22 17:12:40 -0800,NYC/Secaucus ,Santiago
569665976062644224,negative,1.0,Bad Flight,1.0,United,,Lollapoluga,,1,@united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united,,2015-02-22 17:12:07 -0800,Chicago,Central Time (US & Canada)
569665600403808256,negative,1.0,Late Flight,0.6631,United,,joepilot7,,1,@united this is it... Last time I fly #UnitedAirlines  you screw up every trip now will be stuck in ord and miss work.,,2015-02-22 17:10:37 -0800,Toronto Canada,
569665343880368131,neutral,0.34,,0.0,United,,RichGoldstein,,0,@united Didn't know that buying a seat in first class was just a 'request' to sit in first class! Very Interesting.,,2015-02-22 17:09:36 -0800,New York,
569665258605842434,negative,1.0,Lost Luggage,0.3709,United,,malexcormier,,0,"@united I understand the intention, but it pales in comparison to a day of lost wages for both my wife and I because of the delay.",,2015-02-22 17:09:16 -0800,North,Central Time (US & Canada)
569665177135812608,negative,1.0,Lost Luggage,1.0,United,,mustardman123,,0,@united I need help with a missing bag.,,2015-02-22 17:08:56 -0800,"Cincinnati, OH",Quito
569664849522925569,negative,1.0,Flight Booking Problems,0.3709,United,,unusualcards,,0,@united I was. But I have given up.,,2015-02-22 17:07:38 -0800,"Portland, OR",
569664250521763840,neutral,0.6559999999999999,,0.0,United,,emilygalati,,0,"@united can I get on a stand by list from ASE to ORD? I'm the only poor person in Aspen, that's why I'm asking for standby on twitter.",,2015-02-22 17:05:15 -0800,"Chicago, IL",Mountain Time (US & Canada)
569663725172436992,negative,0.7011,Late Flight,0.3845,United,,mollybowlingpin,,0,@united you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!,,2015-02-22 17:03:10 -0800,,
569663687222542336,negative,1.0,Late Flight,0.7040000000000001,United,,mangz,,1,@united UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...,,2015-02-22 17:03:01 -0800,"ÜT: 40.729379,-74.002951",Alaska
569663371353546752,negative,1.0,Late Flight,1.0,United,,ericdavidson86,,1,@united is the worst airlines sitting on the plane at  Houston-bush airport now for an hour and a half waiting for Late Flight passengers,,2015-02-22 17:01:46 -0800,,
569662934520999936,negative,1.0,Customer Service Issue,0.6769,United,,EastinDeverna,,1,@united might possibly have the worst service on the planet.,,2015-02-22 17:00:02 -0800,Long Island,Quito
569662789377064960,negative,1.0,Customer Service Issue,0.6746,United,,baftz,,2,@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited,,2015-02-22 16:59:27 -0800,,
569662132582621184,negative,1.0,Late Flight,1.0,United,,gochrisgo,,0,@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR,,2015-02-22 16:56:50 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569662077742096385,negative,0.6307,Lost Luggage,0.6307,United,,Spencerklein,,0,@united and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there,,2015-02-22 16:56:37 -0800,,Eastern Time (US & Canada)
569661926067736576,negative,1.0,Lost Luggage,0.3683,United,,Spencerklein,,0,@united and pick it up and just bring it on the shuttle. When I went to double check on that they said it was still on the concourse,,2015-02-22 16:56:01 -0800,,Eastern Time (US & Canada)
569661767158075392,negative,0.6842,Lost Luggage,0.6842,United,,Spencerklein,,0,@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse,,2015-02-22 16:55:23 -0800,,Eastern Time (US & Canada)
569660740396720128,negative,1.0,Late Flight,1.0,United,,reccewife,,0,@united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better,,2015-02-22 16:51:18 -0800,"Kingston, Canada",Mountain Time (US & Canada)
569660691256188929,negative,1.0,Late Flight,0.6655,United,,doug_samuel,,0,@united UA1534 has now had 11 different departure times. Wtf. Make up your mind.,,2015-02-22 16:51:07 -0800,,Eastern Time (US & Canada)
569660461601447936,negative,1.0,Customer Service Issue,0.3542,United,,Npatel3297,,1,@united thanks for making everyone wait in the dark for an hour while Newark tries to figure out which gate to go to. #incompetence,,2015-02-22 16:50:12 -0800,,
569660452428513280,positive,1.0,,,United,,YelpPittsburgh,,0,@united thank you for following up!,,2015-02-22 16:50:10 -0800,"Pittsburgh, PA",Quito
569659878693695488,positive,1.0,,,United,,XlnsMngr,,0,@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.,,2015-02-22 16:47:53 -0800,,
569658769686339584,neutral,1.0,,,United,,RChew_FORR,,0,@united is it possible to add a Known Traveler Number to my ticket after Flight Booking Problems?,,2015-02-22 16:43:29 -0800,"Cambridge, MA",
569658503570296832,negative,0.6361,Customer Service Issue,0.6361,United,,RyanSennett,,0,"@united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?",,2015-02-22 16:42:25 -0800,"Vancouver, WA",Pacific Time (US & Canada)
569657781835460608,neutral,0.6667,,0.0,United,,tiamariaroxs,,0,@united If an award is no longer showing available could it possible become available again?,,2015-02-22 16:39:33 -0800,,
569657202325229568,neutral,0.6137,,0.0,United,,bryankendro,,0,@united flight to DFW from IAD Cancelled Flightled for mechanical can I get rental car to MDT-my origin,,2015-02-22 16:37:15 -0800,Harrisburg,Eastern Time (US & Canada)
569656504946536449,neutral,1.0,,,United,,XlnsMngr,,0,@United can you help me get from IAH to SFO earlier tonight?,,2015-02-22 16:34:29 -0800,,
569656322154565632,negative,1.0,Can't Tell,0.6188,United,,denitiodeltoro,,0,@united was so on point for 5/6 of my flights this past week . . But this last one really sucks shit,,2015-02-22 16:33:45 -0800,The Town,Central Time (US & Canada)
569655584540266496,negative,1.0,Customer Service Issue,0.6433,United,,F_Mattioli,,0,@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!,,2015-02-22 16:30:49 -0800,"Martinsburg,WV",Eastern Time (US & Canada)
569654946179579904,negative,1.0,Late Flight,1.0,United,,jesuisJOse,,0,@united UA1565 IAH -&gt; SJO is delayed by like 1.5 hours. Crazy!,,2015-02-22 16:28:17 -0800,New York | Chicago,Eastern Time (US & Canada)
569654749055864832,negative,1.0,Customer Service Issue,0.6756,United,,onemanvariety,,0,@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing,,2015-02-22 16:27:30 -0800,"driving, probably",Quito
569654709964836865,negative,1.0,Late Flight,0.6735,United,,bobgiolito,,0,@united How about free wifi when your flights delayed? Only 20 mins allowed!,,2015-02-22 16:27:21 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569654439646269440,neutral,1.0,,,United,,IamTamica,,0,@united I did. they told us the wrong carousel number.,,2015-02-22 16:26:16 -0800,moving forward... ,Eastern Time (US & Canada)
569654428636049408,neutral,0.6705,,0.0,United,,AlexColIins,,0,@united no thanks,,2015-02-22 16:26:14 -0800,michigan ,Eastern Time (US & Canada)
569653506291818496,negative,1.0,Lost Luggage,1.0,United,,LaHauser,,0,@united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies,"[36.08655568, -115.1394417]",2015-02-22 16:22:34 -0800,,Paris
569652316816719873,negative,1.0,Late Flight,0.6722,United,,scottychadwick,,1,@united this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight #unitedworstever #trappedhouston,,2015-02-22 16:17:50 -0800,,Eastern Time (US & Canada)
569652058518908928,negative,1.0,Can't Tell,1.0,United,,aminghadersohi,,0,@united why do you hate your passengers?,,2015-02-22 16:16:49 -0800,"San Francisco, CA",
569651548881465345,negative,1.0,Bad Flight,0.6522,United,,FernHeinig18,,0,@united how can a plane that has been sitting in a hanger all day have numerous mechanical problems. Doesn't anyone actually do maintenance,,2015-02-22 16:14:47 -0800,,
569651277916999680,negative,1.0,Late Flight,1.0,United,,reccewife,,0,.@united in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good.,,2015-02-22 16:13:42 -0800,"Kingston, Canada",Mountain Time (US & Canada)
569650401085157376,negative,1.0,Late Flight,1.0,United,,CrowdSafetyNI,,0,@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR,,2015-02-22 16:10:13 -0800,Northern Ireland,London
569650320613052416,negative,1.0,Late Flight,1.0,United,,trinjw,,0,@united what a long day of delays. Please get us to Dallas tonight!!!!  Fingers crossed!!!  #winterstorm2015 #whichisworsedenordfw.,,2015-02-22 16:09:54 -0800,,
569649820798881792,negative,1.0,Late Flight,0.3516,United,,BrittanyWolgast,,0,@united -How is it that all my flight times were changed without any official notification? Almost missed my flight this morning. Not cool!,,2015-02-22 16:07:55 -0800,,Central Time (US & Canada)
569649806202642432,negative,1.0,Lost Luggage,1.0,United,,Spencerklein,,0,@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location,,2015-02-22 16:07:52 -0800,,Eastern Time (US & Canada)
569649006986407936,neutral,1.0,,,United,,jrmcirvin,,0,@united #LAX #sunrise UAL212 LAX-JFK,,2015-02-22 16:04:41 -0800,,Central Time (US & Canada)
569648584909434880,neutral,0.6477,,0.0,United,,Spencerklein,,0,@united ...would be on the next flight to Hayden/steamboat,,2015-02-22 16:03:00 -0800,,Eastern Time (US & Canada)
569648492190179328,negative,0.6327,Lost Luggage,0.6327,United,,Spencerklein,,0,@united we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on,,2015-02-22 16:02:38 -0800,,Eastern Time (US & Canada)
569647694005870592,negative,1.0,Customer Service Issue,0.6614,United,,aminghadersohi,,0,"@united, there is no good word for describing how angry and pissed off of a customer you have made me.",,2015-02-22 15:59:28 -0800,"San Francisco, CA",
569647615194898432,negative,1.0,Customer Service Issue,0.6966,United,,ImagesbyTLP,,1,"@united Late Flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever.  #UnitedAirlines",,2015-02-22 15:59:09 -0800,earth,Pacific Time (US & Canada)
569647413285265408,positive,1.0,,,United,,JennyLeeinDC,,0,@united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN,,2015-02-22 15:58:21 -0800,DC,Eastern Time (US & Canada)
569647347547955200,negative,1.0,Late Flight,0.6838,United,,aminghadersohi,,0,"@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!",,2015-02-22 15:58:05 -0800,"San Francisco, CA",
569647174277042176,negative,1.0,Late Flight,0.6316,United,,jtromano,,0,@united false.,,2015-02-22 15:57:24 -0800,STL,Central Time (US & Canada)
569646538814824449,negative,1.0,Customer Service Issue,0.3502,United,,aminghadersohi,,0,"@united sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute. @united hates us all.",,2015-02-22 15:54:53 -0800,"San Francisco, CA",
569646535215939585,positive,1.0,,,United,,JetSetterJD,,0,"@united thanks, it was my first time in a United lounge and felt welcomed.",,2015-02-22 15:54:52 -0800,,Pacific Time (US & Canada)
569646446586171392,negative,1.0,Customer Service Issue,0.6657,United,,reccewife,,0,".@united all other ANA ticket holders get to use the lounge, too. But not us. Because United booked us. #grumpykim",,2015-02-22 15:54:31 -0800,"Kingston, Canada",Mountain Time (US & Canada)
569646005315973120,neutral,1.0,,,United,,TSAmedia_RossF,,0,"@united Good evening, UA. Can you assist with an issue via DM?",,2015-02-22 15:52:45 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569645582387556352,negative,1.0,Late Flight,1.0,United,,Meatus_prime,,0,@united Never had a flight delayed an hour due to an unbalanced load. And more delays at @flyLAXairport. Great job idiots.,,2015-02-22 15:51:05 -0800,,Pacific Time (US & Canada)
569645368075554818,negative,1.0,Can't Tell,0.6879,United,,ImagesbyTLP,,0,@united 100. % failure in 2015 #UnitedAirlines,,2015-02-22 15:50:13 -0800,earth,Pacific Time (US & Canada)
569645065792069632,positive,0.66,,,United,,SmashMastr,,0,@united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http://t.co/avRTOWTyzk,"[41.92992293, -87.66944213]",2015-02-22 15:49:01 -0800,Chicago,
569645048696053761,negative,1.0,Late Flight,0.6522,United,,ImagesbyTLP,,0,"@united you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know,  #UnitedAirlines",,2015-02-22 15:48:57 -0800,earth,Pacific Time (US & Canada)
569644957188939777,negative,1.0,Flight Attendant Complaints,1.0,United,,michaelvandijk1,,0,"@united Unfortunately had a bad experience flying with you on Saturday. Inpolite crew, bad delays.",,2015-02-22 15:48:35 -0800,Nederland,Amsterdam
569644171331538945,negative,1.0,Bad Flight,0.3556,United,,mamijeanna,,0,@united seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever,,2015-02-22 15:45:28 -0800,,
569643671198572544,positive,0.6893,,0.0,United,,__XT,,0,@united thanks for updating me about the 1+ hour delay the exact second I got to ATL. 🙅🙅🙅,,2015-02-22 15:43:29 -0800,,Eastern Time (US & Canada)
569642899828133888,negative,0.6633,Flight Booking Problems,0.3634,United,,reccewife,,0,@united but we are on All Nippon now (booked by United to replace the one we missed).,,2015-02-22 15:40:25 -0800,"Kingston, Canada",Mountain Time (US & Canada)
569642078990258176,negative,0.6703,Can't Tell,0.3626,United,,kaf_silva,,0,@united what is this subtlety gate changes? Are you kidding with me?,,2015-02-22 15:37:09 -0800,,
569642063005753344,negative,1.0,Flight Attendant Complaints,1.0,United,,FlyRightSeat10,,0,"@united been good 15yr ""friendly skies"" relationship. 2day agent told me I'm ""only Canadian"" and thus not good enough for military preboard",,2015-02-22 15:37:05 -0800,Canada,Eastern Time (US & Canada)
569641805073031168,negative,0.6966,Customer Service Issue,0.3596,United,,DanVidayo,,0,@united yes was trying to upgrade my seat. Now there are no available spots,,2015-02-22 15:36:04 -0800,Earth,Indiana (East)
569641735086858240,negative,0.6934,Can't Tell,0.35200000000000004,United,,rikrik__,,0,“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” inconvience*,,2015-02-22 15:35:47 -0800,Saint Louis,Central Time (US & Canada)
569641686101585921,neutral,1.0,,,United,,rikrik__,,0,"“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” free tickets , for the i convince .",,2015-02-22 15:35:36 -0800,Saint Louis,Central Time (US & Canada)
569641615721140224,negative,1.0,Customer Service Issue,1.0,United,,rikrik__,,0,“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great.,,2015-02-22 15:35:19 -0800,Saint Louis,Central Time (US & Canada)
569641607584206850,negative,1.0,Can't Tell,0.6533,United,,tunkuv,,0,".@united I think not. I'm not flying you again, if I can help it.",,2015-02-22 15:35:17 -0800,New York,Eastern Time (US & Canada)
569641346316640256,positive,1.0,,,United,,DJTouf,,0,@united Resolved. Over hour of work on  ground &amp; somehow the system reset itself during takeoff. I appreciate the quick response/service.,"[41.97890473, -87.91027352]",2015-02-22 15:34:15 -0800,"Buffalo, NY",
569641326536462336,negative,1.0,Bad Flight,0.3697,United,,BeyondStatusQuo,,0,@united  always a fucken nightmare with your airline. #fail #lazy #alwaysLate Flight #worstairlineever,,2015-02-22 15:34:10 -0800,Los Angeles ,Pacific Time (US & Canada)
569641319712169984,negative,0.3608,Flight Attendant Complaints,0.3608,United,,reccewife,,0,"@united we were told when we checked in, as soon as we were allowed to, that there are no other seats available on the plane except middle.",,2015-02-22 15:34:08 -0800,"Kingston, Canada",Mountain Time (US & Canada)
569641234769309696,negative,1.0,Bad Flight,0.6297,United,,Juliaweinerman,,0,@united EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071,,2015-02-22 15:33:48 -0800,,
569641125243301888,negative,1.0,Flight Booking Problems,1.0,United,,davedittrich,,0,".@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?",,2015-02-22 15:33:22 -0800,,Pacific Time (US & Canada)
569640998491578369,negative,1.0,Can't Tell,1.0,United,,BeyondStatusQuo,,1,@united you always surprise me with the awfulness of your airline. You guys suck. #worst,,2015-02-22 15:32:52 -0800,Los Angeles ,Pacific Time (US & Canada)
569640163393073152,negative,1.0,Can't Tell,0.6596,United,,DRVerges,,0,@united that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD,,2015-02-22 15:29:33 -0800,Chicago,Central Time (US & Canada)
569640141989552128,positive,1.0,,,United,,rhettmcpeake,,0,@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.,,2015-02-22 15:29:27 -0800,Pittsburgh ,
569639854277066752,positive,0.6599,,,United,,DRVerges,,0,@united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure,,2015-02-22 15:28:19 -0800,Chicago,Central Time (US & Canada)
569639823734128640,negative,0.6721,Can't Tell,0.3361,United,,JessLisaM,,0,"@united @lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people.",,2015-02-22 15:28:12 -0800,,Central Time (US & Canada)
569639780276953088,positive,0.7068,,0.0,United,,rhettmcpeake,,0,"@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all",,2015-02-22 15:28:01 -0800,Pittsburgh ,
569639640170254336,negative,1.0,Customer Service Issue,1.0,United,,baj2081,,0,@united customer service what's That???,,2015-02-22 15:27:28 -0800,,
569639294152806400,negative,1.0,Customer Service Issue,0.672,United,,immersiveg,,1,"@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' &amp; breaking out attitudy-customer service? #worstairline",,2015-02-22 15:26:05 -0800,Los Angeles,Pacific Time (US & Canada)
569639288649883648,neutral,1.0,,,United,,FAiRChicago,,0,"@united @jeffsmisek @RobertFor39 @Fioretti2ndWard @garcia4chicago  
FAA invest near miss on O'Hare runway last wk:http://t.co/jVJ73ZZa4A","[41.9763291, -87.73856403]",2015-02-22 15:26:04 -0800,"Chicago, IL",
569638675170131968,negative,1.0,Customer Service Issue,0.3609,United,,cslhilo,,0,@united Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!,,2015-02-22 15:23:38 -0800,"Hilo, HI",Hawaii
569638419384528897,negative,1.0,Can't Tell,0.3384,United,,ericaswerdlow,,1,"@united that's what you have said for years, you are losing customers!!!!!!",,2015-02-22 15:22:37 -0800,Chicago,Central Time (US & Canada)
569638013287862273,neutral,1.0,,,United,,ChrisOneputt91,,0,@united I am UA elite Gold and have a UA Chase pres. plus credit card.  How many EQM's do I need to get Platinum Elite!,,2015-02-22 15:21:00 -0800,,
569637373853745152,negative,1.0,Customer Service Issue,1.0,United,,FernHeinig18,,1,@united. Once again your lack of customer centricity us astounding,,2015-02-22 15:18:27 -0800,,
569637147067551746,negative,0.6484,Cancelled Flight,0.6484,United,,mgmcg16,,0,@united now this http://t.co/uygeW2Nosr,,2015-02-22 15:17:33 -0800,,
569636929165242368,negative,1.0,Customer Service Issue,1.0,United,,erikmkeith,,0,"@united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles",,2015-02-22 15:16:41 -0800,"Leesburg, VA, USA",Quito
569636454869151744,positive,0.3558,,0.0,United,,CDNTravelGuy,,0,@united nope. Even better there were 4 seats. And due to W&amp;B first to raise hands got to move up. I wasn't fast enough.,,2015-02-22 15:14:48 -0800,Toronto Area,Eastern Time (US & Canada)
569636013443719169,negative,1.0,Late Flight,0.6907,United,,DruskinMichael,,0,@united now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off,,2015-02-22 15:13:03 -0800,,
569635707746160642,positive,0.6735,,,United,,koploperfan1992,,0,@united look at this beauty 😉 dc-10 united airlines 😉 Hope you like this beauty 😉 http://t.co/NS1aCFqCdQ,"[51.3228191, 5.3576225]",2015-02-22 15:11:50 -0800,Winterfell,
569635623348215808,negative,1.0,Bad Flight,1.0,United,,djflacoflash,,1,@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!,,2015-02-22 15:11:30 -0800,Everywhere,
569635389289459712,negative,1.0,Can't Tell,0.3684,United,,gtotheoff,,1,". @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines",,2015-02-22 15:10:34 -0800,,Central Time (US & Canada)
569635090214449152,negative,1.0,Flight Attendant Complaints,0.6631,United,,mathardin,,0,"@united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!",,2015-02-22 15:09:23 -0800,Corpus Christi,
569635077623148545,negative,1.0,Flight Attendant Complaints,0.3626,United,,kannanlakshmi,,0,"@united Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!",,2015-02-22 15:09:20 -0800,"Cambridge, MA",Eastern Time (US & Canada)
569634833917452288,neutral,0.6925,,0.0,United,,D_WaYnE_01,,0,"@united when I click that link it wants my flight info. I haven't booked a flight yet. I read you waive fees for military, it this true?",,2015-02-22 15:08:22 -0800,,
569634748177514496,negative,1.0,Lost Luggage,1.0,United,,jprice9227,,0,"@united no, we still have not heard anything from anyone at @united or the @ErieAirport",,2015-02-22 15:08:01 -0800,,
569634385823182852,negative,1.0,Flight Booking Problems,1.0,United,,onemanvariety,,0,@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card.,,2015-02-22 15:06:35 -0800,"driving, probably",Quito
569634350930636800,negative,1.0,Cancelled Flight,1.0,United,,Spencerklein,,0,@united so the last seg of my flight from Denver (DEN) to hayden/steamboat (HDN) for 8am got Cancelled Flightled and I need help finding my luggage,,2015-02-22 15:06:27 -0800,,Eastern Time (US & Canada)
569634229627297793,negative,1.0,Late Flight,0.6997,United,,YelpPittsburgh,,0,@united 8 hours Late Flightr and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service!,,2015-02-22 15:05:58 -0800,"Pittsburgh, PA",Quito
569633545737490433,neutral,0.6967,,0.0,United,,TheFireTracker2,,0,@united I'll let you know week after next when I do another coast-coast RT again.,,2015-02-22 15:03:15 -0800,Global- Mostly Silicon Valley,Pacific Time (US & Canada)
569632550873915392,negative,1.0,Lost Luggage,0.6526,United,,bfunai,,0,@united We waited 40 min for our bags after a 45 min flight #nomorecheckedbags,,2015-02-22 14:59:18 -0800,"Chicago, Illinois",Central Time (US & Canada)
569632420468625408,negative,0.6524,Bad Flight,0.35600000000000004,United,,LisaAkey,,0,@united now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the #Oscars ??,"[43.56768225, -116.22061173]",2015-02-22 14:58:46 -0800,"ÜT: 41.88849,-87.6282",
569632200913604608,negative,0.6737,Cancelled Flight,0.6737,United,,Fly_Shreveport,,0,"@United​ has Cancelled Flighted 1 arrival into SHV tonight &amp; the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status.",,2015-02-22 14:57:54 -0800,"Shreveport, Louisiana",Central Time (US & Canada)
569631508379664384,positive,1.0,,,United,,DrupalRuth,,0,@united it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise,"[38.95201335, -77.44443882]",2015-02-22 14:55:09 -0800,"Portland, Zurich, Richmond",Pacific Time (US & Canada)
569631350304731136,neutral,0.6694,,,United,,wfmayo,,0,@united 4 open seats in 1st class on UA 2065. Way to honor your upgrade policy for freq flyers and/or honor an employee with an upgrade.,,2015-02-22 14:54:31 -0800,"Vienna, VA",Eastern Time (US & Canada)
569631041356320768,positive,0.6697,,,United,,scottdraeger,,0,@united I trust you enough to put my coat in my checked bag!,,2015-02-22 14:53:18 -0800,Chicagoland,Central Time (US & Canada)
569631027385245696,negative,1.0,Lost Luggage,1.0,United,,liveitup09,,1,@united yes I have &amp; they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed,,2015-02-22 14:53:14 -0800,,Atlantic Time (Canada)
569630987858132992,negative,1.0,Bad Flight,0.3371,United,,anuaimi,,0,@united of course. But interesting how United doesn't seem to have a good sense on what's happening with flight,,2015-02-22 14:53:05 -0800,Toronto,Eastern Time (US & Canada)
569630959718551552,negative,1.0,Flight Booking Problems,0.6658,United,,gtotheoff,,0,@united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately.,,2015-02-22 14:52:58 -0800,,Central Time (US & Canada)
569630837538361344,positive,0.6775,,,United,,achoifitz,,0,"@united finally made it to rep, who solved my problem.",,2015-02-22 14:52:29 -0800,Europe - America,Central Time (US & Canada)
569630050972143616,negative,1.0,Can't Tell,0.6333,United,,danny_9_9,,0,@united you guys are complete ass,,2015-02-22 14:49:22 -0800,,
569629990129520641,positive,1.0,,,United,,LisaAkey,,0,@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!,"[43.56764134, -116.22089932]",2015-02-22 14:49:07 -0800,"ÜT: 41.88849,-87.6282",
569629819559747585,negative,1.0,Customer Service Issue,1.0,United,,kenny_khoo,,0,@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.,"[0.0, 0.0]",2015-02-22 14:48:26 -0800,"London, ON",Quito
569629692661268480,positive,1.0,,,United,,jakejrssherry,,0,@united Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!,,2015-02-22 14:47:56 -0800,,Atlantic Time (Canada)
569629228225859584,neutral,0.6489,,0.0,United,,thefarb,,0,@united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow.  Can you help with rebook?,,2015-02-22 14:46:05 -0800,"ÜT: 39.39339,-76.762595",Eastern Time (US & Canada)
569629019412557826,negative,1.0,Bad Flight,0.708,United,,RichGoldstein,,0,@united - Plane came in with broken seat.  Rather than fix it they put a broken sign on it and separated me from my kids.,,2015-02-22 14:45:16 -0800,New York,
569628591475924994,negative,1.0,Late Flight,1.0,United,,kaobrien812,,0,@united worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min Late Flight,,2015-02-22 14:43:34 -0800,"Medford, MA",
569628499549548545,neutral,0.6733,,,United,,joelrwilliams1,,0,@united used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar,,2015-02-22 14:43:12 -0800,"Greensboro, NC",Eastern Time (US & Canada)
569627778892443648,positive,0.7142,,,United,,jesuisJOse,,0,@united went to Customer Service kiosk and they were able to help out! Still thanks for following up!,,2015-02-22 14:40:20 -0800,New York | Chicago,Eastern Time (US & Canada)
569627490672517120,negative,1.0,Cancelled Flight,0.6337,United,,tyguybye,,0,@united have you read your own same day travel change policy?,,2015-02-22 14:39:11 -0800,,
569627005852917762,negative,1.0,Bad Flight,0.6211,United,,RPun,,0,"@united your b737-800w  literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k",,2015-02-22 14:37:16 -0800,"Bay Area, CA",Pacific Time (US & Canada)
569626978397134848,neutral,0.6117,,0.0,United,,BUlizard,,0,@united AND WE GOT ZERO VOUCHERS FOR HOTEL OR CAB. I expect some SERIOUS mileage credits.,,2015-02-22 14:37:09 -0800,,
569626849183035392,positive,0.66,,,United,,krisrice,,0,@united nope all set. Thx for checking.,,2015-02-22 14:36:38 -0800,"Bedford, NH",Pacific Time (US & Canada)
569626655527981058,neutral,1.0,,,United,,nbhdsheila,,0,@united +the plane.,,2015-02-22 14:35:52 -0800,Boston,Eastern Time (US & Canada)
569626585365671938,negative,1.0,Cancelled Flight,0.6729999999999999,United,,nbhdsheila,,0,"@united my flight was already Cancelled Flightled this morning because of a ""snow storm in Denver"". And now I'm in DC waiting for a pilot to get on+",,2015-02-22 14:35:35 -0800,Boston,Eastern Time (US & Canada)
569626297116176384,negative,1.0,longlines,0.6454,United,,mgsaldana,,0,@united still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks,,2015-02-22 14:34:27 -0800,,Central Time (US & Canada)
569625953602834433,negative,1.0,Late Flight,0.6477,United,,iamchriswoody,,0,"@united the most frustrating flying experience. One continuous ""I dunno what time you will leave today. "". Dunno?! That's code for ...?",,2015-02-22 14:33:05 -0800,Richmond Virginia ,Eastern Time (US & Canada)
569625419097313282,positive,1.0,,,United,,BigJosh797,,0,"@united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos.",,2015-02-22 14:30:57 -0800,"Houston, Texas",Central Time (US & Canada)
569625173176901632,negative,0.6891,Late Flight,0.6891,United,,mathardin,,0,@united has an United flight ever been on time. #americanisbetter,,2015-02-22 14:29:59 -0800,Corpus Christi,
569624909501984768,negative,1.0,Bad Flight,0.6508,United,,mathardin,,0,@united I'd rather spend two days in the back seat of a Volkswagen than two hours on your plane! #disgruntled #whatacluster,,2015-02-22 14:28:56 -0800,Corpus Christi,
569624798860587008,negative,1.0,Late Flight,1.0,United,,nbhdsheila,,0,@united my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!!,,2015-02-22 14:28:29 -0800,Boston,Eastern Time (US & Canada)
569623889686482944,negative,0.6464,Customer Service Issue,0.6464,United,,Ofbikesandbirds,,0,@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!,,2015-02-22 14:24:53 -0800,,
569623343424413697,negative,1.0,Can't Tell,1.0,United,,mathardin,,0,"@united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor.",,2015-02-22 14:22:42 -0800,Corpus Christi,
569623171210436608,negative,1.0,Can't Tell,0.6742,United,,mathardin,,0,@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled,,2015-02-22 14:22:01 -0800,Corpus Christi,
569622678228705280,negative,0.6852,Customer Service Issue,0.3453,United,,JTraxxNYC,,0,@united flight from san fransico to jfk was evacuated why?,,2015-02-22 14:20:04 -0800,"WASHINGTON HEIGHTS, NYC ",Pacific Time (US & Canada)
569621598849748993,negative,1.0,Late Flight,1.0,United,,no_patients,,0,"@united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending",,2015-02-22 14:15:46 -0800,,
569621528951660545,negative,1.0,Can't Tell,1.0,United,,alysabaker,,0,@united is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous!,,2015-02-22 14:15:30 -0800,"ÜT: 50.97861,-114.000116",Mountain Time (US & Canada)
569621349095702528,negative,1.0,Lost Luggage,1.0,United,,poweroflindsey,,0,"@united ... I want my bag off flight 1142, what do I do now?","[39.8586527, -104.6718518]",2015-02-22 14:14:47 -0800,Ft Collins ,
569620944160886784,negative,1.0,Late Flight,1.0,United,,baj2081,,0,@united thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime,,2015-02-22 14:13:10 -0800,,
569620902742233088,neutral,1.0,,,United,,D_WaYnE_01,,0,@united I do not see where it talks about military baggage fees. Can you please guide me. Thanks,,2015-02-22 14:13:00 -0800,,
569620432204267520,negative,1.0,Can't Tell,1.0,United,,BUlizard,,0,@united I hope you lose the next govt contract,,2015-02-22 14:11:08 -0800,,
569620382023622657,negative,1.0,Lost Luggage,1.0,United,,jprice9227,,0,@united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux,,2015-02-22 14:10:56 -0800,,
569620354781425665,negative,1.0,Can't Tell,0.6693,United,,kaf_silva,,0,@united i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you!,,2015-02-22 14:10:50 -0800,,
569620098467569664,negative,1.0,Lost Luggage,1.0,United,,OScotty73,,0,@united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show,,2015-02-22 14:09:49 -0800,,Central Time (US & Canada)
569620002652889088,negative,1.0,Can't Tell,0.69,United,,kaf_silva,,0,@united ridiculous! I have to be refunded whenever I get at my final destination or not!,,2015-02-22 14:09:26 -0800,,
569619557360381952,negative,1.0,Late Flight,1.0,United,,kaf_silva,,0,@united stay more than 24h traveling ans sleeping on the airports floor,,2015-02-22 14:07:40 -0800,,
569619545893306369,negative,1.0,Late Flight,1.0,United,,directeng62,,0,@united seriously?   UA 806.  Delayed because of the copilot isn't here?  For 1.5 hours and he is only flying from Raleigh? Disappointing,,2015-02-22 14:07:37 -0800,,
569619325230960641,negative,0.7071,Can't Tell,0.7071,United,,BUlizard,,0,@united seriously. This is just complete bs.,,2015-02-22 14:06:44 -0800,,
569619208884977664,negative,1.0,Lost Luggage,0.65,United,,paul27k,,0,"@united, we've been waiting for over an hour for our luggage- what gives?","[40.69672337, -74.17710665]",2015-02-22 14:06:17 -0800,,
569619205298855936,negative,1.0,Customer Service Issue,0.6452,United,,kaf_silva,,0,@united the costumer services here at Denver Intl Airport is ridiculous bad!,,2015-02-22 14:06:16 -0800,,
569619171866222592,negative,1.0,Customer Service Issue,1.0,United,,BUlizard,,0,@united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks,,2015-02-22 14:06:08 -0800,,
569619001820590081,negative,1.0,Customer Service Issue,0.67,United,,kaf_silva,,0,@united I have proof that my situation now is due to company mistake,,2015-02-22 14:05:27 -0800,,
569618884355092480,negative,1.0,Can't Tell,0.6915,United,,Lmuschel,,0,@united ouch not fair,,2015-02-22 14:04:59 -0800,,
569618868441722882,negative,1.0,Customer Service Issue,0.6809,United,,segallsays,,0,@united is synonymous to with #rude. And #cheap. You really don't know how to value the customer,"[47.4390828, -122.300713]",2015-02-22 14:04:55 -0800,"Houston, TX",America/Chicago
569618829627666432,negative,1.0,Cancelled Flight,0.3393,United,,kaf_silva,,0,@united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling,,2015-02-22 14:04:46 -0800,,
569618440396398592,negative,1.0,Can't Tell,0.6492,United,,jtromano,,0,@united if I miss the #Oscars I'll never fly united again,,2015-02-22 14:03:13 -0800,STL,Central Time (US & Canada)
569618317440208896,negative,1.0,Can't Tell,0.7065,United,,segallsays,,0,@united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy,"[47.4389994, -122.3010208]",2015-02-22 14:02:44 -0800,"Houston, TX",America/Chicago
569617556857851904,negative,1.0,Late Flight,1.0,United,,jtromano,,0,"@united flight delayed...again...every time. ""Maintenance issues""",,2015-02-22 13:59:43 -0800,STL,Central Time (US & Canada)
569617494908002304,positive,1.0,,,United,,kiiimbra,,0,@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.,,2015-02-22 13:59:28 -0800,Earth,Eastern Time (US & Canada)
569617083194933248,negative,0.6591,Bad Flight,0.3506,United,,no_patients,,0,@united yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned,,2015-02-22 13:57:50 -0800,,
569617064375271424,neutral,1.0,,,United,,BUlizard,,0,@united I'll be calling tomorrow,,2015-02-22 13:57:45 -0800,,
569617019257151488,negative,1.0,Customer Service Issue,0.6856,United,,BUlizard,,0,@united and I was denied an upgrade because of catering issues??? #poorservice,,2015-02-22 13:57:35 -0800,,
569616974256472064,negative,1.0,Bad Flight,1.0,United,,emilyjoynoon,,0,@united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!,,2015-02-22 13:57:24 -0800,Los Angeles,Quito
569616836884619264,negative,0.6694,Flight Booking Problems,0.6694,United,,BUlizard,,0,"@united heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday, but I didn't get an email.",,2015-02-22 13:56:51 -0800,,
569616634601717760,negative,1.0,Bad Flight,0.6774,United,,JoshuaPasch,,0,"@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...✈️",,2015-02-22 13:56:03 -0800,NYC,Pacific Time (US & Canada)
569616424995409921,negative,1.0,Lost Luggage,1.0,United,,KHSailing,,1,@united on line baggage system complete rubbish. bag missing 2 days. No meaningful information.,,2015-02-22 13:55:13 -0800,"Solent - Hamble, Lymington",London
569615659333627904,neutral,0.6957,,0.0,United,,Mikeplos,,0,@united...do you still have flat tire policy.  Shuttle broke down on way to ORD.  Will probably miss the 425pm to CLE...Help please!!,,2015-02-22 13:52:10 -0800,"Erie, PA",
569615644448186369,negative,0.6721,Late Flight,0.3361,United,,richlallen,,0,@united thanks. Just was able to do it on the app myself. Still not customer service to be seen in YYZ,,2015-02-22 13:52:07 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569615215144226816,positive,0.6497,,0.0,United,,steve__chin,,0,"@united thx off the response, finally got through the 45 min wait and talked to someone.",,2015-02-22 13:50:24 -0800,San Francisco Bay Area,Pacific Time (US & Canada)
569614679154143232,negative,1.0,Customer Service Issue,0.6676,United,,AlyssaOMalley,,0,@united so unhelpful... http://t.co/vBfIeo2qJC,"[39.85861469, -104.67233425]",2015-02-22 13:48:17 -0800,"Watertown, MA",Eastern Time (US & Canada)
569614651400585216,negative,1.0,Can't Tell,0.3511,United,,emilyjoynoon,,0,@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again,,2015-02-22 13:48:10 -0800,Los Angeles,Quito
569614009369907200,negative,1.0,Can't Tell,0.3603,United,,CDNTravelGuy,,0,@united - 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents @yyz said their too busy. Not cool http://t.co/6KpyhckA9l,,2015-02-22 13:45:37 -0800,Toronto Area,Eastern Time (US & Canada)
569613554963369985,negative,1.0,Late Flight,1.0,United,,vascaino101,,0,@united @rayja9 flying to las vegas out of Chicago flight is Late Flight and no announcement has been made,,2015-02-22 13:43:49 -0800,,
569613526328717313,negative,1.0,Cancelled Flight,1.0,United,,rayja9,,0,@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation,,2015-02-22 13:43:42 -0800,,
569613272049012736,negative,1.0,Can't Tell,0.6705,United,,AG1181,,0,"@United - In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules.",,2015-02-22 13:42:41 -0800,"New York, NY",Eastern Time (US & Canada)
569612999415111680,negative,1.0,Bad Flight,0.6729,United,,AG1181,,0,"@United is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space.",,2015-02-22 13:41:36 -0800,"New York, NY",Eastern Time (US & Canada)
569610889214754816,neutral,1.0,,,United,,AbbieBjugstad,,0,"@united Okay, just requested to follow.",,2015-02-22 13:33:13 -0800,,
569610824647626752,positive,0.6735,,,United,,screamingbrat,,0,"@united Thx, just DM'd. Conf #'s MQXC64 &amp; MPWNC2. Any help appreciated",,2015-02-22 13:32:58 -0800,"new york, baby",Eastern Time (US & Canada)
569609923807440896,neutral,0.6495,,,United,,18handicap,,0,@united make sure you take care of @LSUsoftball team &amp; @LSUQuinlanDuhon team. We are 16-0!!!!,,2015-02-22 13:29:23 -0800,anywhere but CStat,Central Time (US & Canada)
569609680961572866,negative,1.0,Late Flight,1.0,United,,YelpPittsburgh,,0,"@united Delayed 7 hrs flight 5721 PIT/IAD, finally board the plane, sit half hour &amp; crew is at their hrs limit &amp; we deplane. Unacceptable.",,2015-02-22 13:28:25 -0800,"Pittsburgh, PA",Quito
569608870429114368,negative,1.0,Customer Service Issue,0.3407,United,,windycityf,,0,@united stuck in YYZ because staff took a break? Not happy 1K....,,2015-02-22 13:25:12 -0800,"Oak Park, IL ",Hawaii
569608866138173440,negative,0.6545,Bad Flight,0.3335,United,,timdrewitt,,0,@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.,,2015-02-22 13:25:11 -0800,Aylesbury United Kingdom,London
569608734332162048,negative,1.0,Late Flight,1.0,United,,AlyssaOMalley,,0,@united pls stop sending texts every 15mins saying my flight is delayed another 15mins-It's been 3hrs. I usually defend u but this is lame..,,2015-02-22 13:24:39 -0800,"Watertown, MA",Eastern Time (US & Canada)
569608624814698496,negative,1.0,Bad Flight,0.6735,United,,no_patients,,0,"@united agent, ""You should use the bathroom before boarding.. Toilets onboard are full."" Oh you can expected a strongly worded email FUnited",,2015-02-22 13:24:13 -0800,,
569608322925473792,negative,1.0,Customer Service Issue,1.0,United,,abbymrudd,,1,"@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks.",,2015-02-22 13:23:01 -0800,"Chicago, IL",Central Time (US & Canada)
569606901325017090,negative,1.0,Cancelled Flight,1.0,United,,GetxGnarly,,0,@united united flight UA3774 after two delays just Cancelled Flightled no explanation &amp; no more flights to Norfolk that aren't booked. Renting a car.,,2015-02-22 13:17:22 -0800,,Atlantic Time (Canada)
569606016070844420,negative,0.3398,Can't Tell,0.3398,United,,emrichards,,0,@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.,,2015-02-22 13:13:51 -0800,"ÜT: 42.986193,-87.914855",Central Time (US & Canada)
569606005618638848,negative,1.0,Bad Flight,0.3615,United,,AbbyTeigland,,0,"@united any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update.",,2015-02-22 13:13:49 -0800,,Quito
569605942318231553,negative,1.0,Cancelled Flight,1.0,United,,dlc_dc,,0,@United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?,,2015-02-22 13:13:34 -0800,"Washington, DC via Nebraska",Eastern Time (US & Canada)
569604985110994945,negative,0.6816,Customer Service Issue,0.6816,United,,rayja9,,0,@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.,,2015-02-22 13:09:45 -0800,,
569604805116563457,neutral,1.0,,,United,,NancyDiaznancyn,,0,@united there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight?,"[-37.8536992, 145.1106176]",2015-02-22 13:09:02 -0800,,
569604655166009345,negative,1.0,Flight Attendant Complaints,1.0,United,,TheFireTracker2,,1,@United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO.,,2015-02-22 13:08:27 -0800,Global- Mostly Silicon Valley,Pacific Time (US & Canada)
569603875671396352,negative,1.0,Lost Luggage,1.0,United,,UK_Petrolhead,,1,"@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me",,2015-02-22 13:05:21 -0800,,
569603669114511360,negative,0.6598,Bad Flight,0.3608,United,,krisrice,,0,@United is offering to reroute my SFO flight to LAX. Might be geography class time.,,2015-02-22 13:04:32 -0800,"Bedford, NH",Pacific Time (US & Canada)
569603236711305216,negative,1.0,Lost Luggage,1.0,United,,liveitup09,,1,@united thank you for letting me down.My luggage is still in Denver but I'm in Phl. #neveragain #flyingwithUS #disappointed #lostacustomer,,2015-02-22 13:02:49 -0800,,Atlantic Time (Canada)
569602975829757952,negative,1.0,Customer Service Issue,0.6759,United,,richlallen,,0,@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport,,2015-02-22 13:01:46 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569602861467885568,negative,1.0,Cancelled Flight,1.0,United,,GetxGnarly,,0,@united flight UA3774 after two delays. just Cancelled Flightled and no more flights to Norfolk that aren't booked. Renting a car.,,2015-02-22 13:01:19 -0800,,Atlantic Time (Canada)
569599713499963394,negative,1.0,Cancelled Flight,0.7185,United,,no_patients,,0,"@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight.  Airlines are the absolute worst",,2015-02-22 12:48:49 -0800,,
569599295713890304,negative,1.0,Can't Tell,0.365,United,,bmorrismusic,,0,@united so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable,,2015-02-22 12:47:09 -0800,Ireland,
569598985737867265,negative,1.0,Late Flight,0.6658,United,,poweroflindsey,,0,"@united missing my amazing us bank work conference, not ok.  What do I do now?????","[39.8586566, -104.6718497]",2015-02-22 12:45:55 -0800,Ft Collins ,
569598457809276928,negative,1.0,Cancelled Flight,0.3804,United,,poweroflindsey,,0,"@united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !","[39.8586593, -104.6718352]",2015-02-22 12:43:49 -0800,Ft Collins ,
569598171082596352,negative,0.6567,Customer Service Issue,0.3398,United,,FarmerFlo,,0,@united my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight,,2015-02-22 12:42:41 -0800,Cheltenham,
569598072923123712,negative,0.6772,Lost Luggage,0.6772,United,,benty83,,0,@united you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow.,,2015-02-22 12:42:17 -0800,"Melbourne, Australia ",Melbourne
569598047593713665,positive,0.6595,,0.0,United,,Bharrison__,,0,@united this is why I fly @SouthwestAir ... Never have any issues,,2015-02-22 12:42:11 -0800,,Central Time (US & Canada)
569597663953293312,negative,1.0,Customer Service Issue,1.0,United,,Bharrison__,,0,@united has terrible customer service &amp; doesn't feel the need to notify its customers when their flights are delayed,,2015-02-22 12:40:40 -0800,,Central Time (US & Canada)
569596665864130562,negative,1.0,Bad Flight,1.0,United,,ericaswerdlow,,1,"@united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing.",,2015-02-22 12:36:42 -0800,Chicago,Central Time (US & Canada)
569596089625661440,positive,1.0,,,United,,MaryStinchfield,,0,@united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever!,,2015-02-22 12:34:25 -0800,Massachusetts  ,
569595245945597952,negative,1.0,Customer Service Issue,0.6715,United,,danielbyrnes,,1,@united trying to check in for tomorrow's flight. website keeps timing out. what's up?,,2015-02-22 12:31:03 -0800,QCϟDC,Central Time (US & Canada)
569595218401439744,negative,1.0,Customer Service Issue,1.0,United,,rayja9,,0,"@united yes, computer would allow me to get to San Diego quick but customer service will not help.  Says can't rebook http://t.co/KcVUbUYExc",,2015-02-22 12:30:57 -0800,,
569593910869127168,negative,1.0,Late Flight,1.0,United,,rmeyers_5,,0,"@United says we had a weather delay in #YXE this morning. The ""weather"" didn't affect any other airline. #UA6136 http://t.co/4JdvK8tCqx","[39.85873319, -104.67372668]",2015-02-22 12:25:45 -0800,Saskatoon,Saskatchewan
569592626300751873,neutral,1.0,,,United,,AbbieBjugstad,,0,@united Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.,,2015-02-22 12:20:39 -0800,,
569592236981284864,negative,1.0,Cancelled Flight,1.0,United,,Laura_GomezRod,,1,"@united It was Cancelled Flightled, none of the passengers were notified. Complete violation of travelers' rights.  @AerocivilCol",,2015-02-22 12:19:06 -0800,"Phoneix, AZ",Eastern Time (US & Canada)
569592022635585536,negative,1.0,Cancelled Flight,0.6768,United,,kenny_khoo,,0,@united thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight,"[0.0, 0.0]",2015-02-22 12:18:15 -0800,"London, ON",Quito
569591954830450688,neutral,1.0,,,United,,Lmuschel,,0,@united in fact he received my boarding pass,,2015-02-22 12:17:59 -0800,,
569591647685775361,neutral,0.6733,,0.0,United,,Lmuschel,,0,@united @Lmuschel he is traveling with me on a sep reservation number F3KxB8,,2015-02-22 12:16:45 -0800,,
569591642367401984,negative,1.0,Customer Service Issue,0.6526,United,,PatrickGrubbe,,1,“@united:That's not something we like to hear. Hopefully our staff can resolve &amp; have you on your way ASAP. ^ML”:3:15 &amp; still not resolved,,2015-02-22 12:16:44 -0800,"Lewis Center, OH",Eastern Time (US & Canada)
569591456190504961,neutral,0.6354,,0.0,United,,tspinnersbride,,0,@united You must follow me in order for me to send you a direct message if that is what you meant.,,2015-02-22 12:16:00 -0800,,
569590151657103360,neutral,0.6423,,0.0,United,,tspinnersbride,,0,@united I don't know what DM the confirmation number means.,,2015-02-22 12:10:49 -0800,,
569589872094289920,negative,1.0,Late Flight,0.6437,United,,samgrobart,,0,"@united Waiting for 3494 EWR-ORD, delayed 47 mins. Might miss 5491 ORD-YWG at 6pm CT. Any room on 5644 ORD-YWG in case I miss connex?",,2015-02-22 12:09:42 -0800,New York NY,Central Time (US & Canada)
569589829735821312,neutral,1.0,,,United,,tspinnersbride,,0,@united What does DM the confirmation @ mean???,,2015-02-22 12:09:32 -0800,,
569589493138731009,negative,1.0,Late Flight,1.0,United,,mbrooke_brooke,,0,"@united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!",,2015-02-22 12:08:12 -0800,,
569589319846854658,negative,1.0,Late Flight,0.3978,United,,mgmcg16,,0,@united I missed my connection already. Then I missed the next flight they put me on.  Now I'm going to LAX instead of Hawaii.  :(,,2015-02-22 12:07:30 -0800,,
569588138273865728,negative,1.0,Flight Booking Problems,0.6814,United,,saraholbrook,,0,@united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries,,2015-02-22 12:02:49 -0800,,
569588082284101633,negative,1.0,Customer Service Issue,0.6931,United,,tunacan1901,,0,@united line full of worried customers and guy at desk says so sorry you will have to take care of your problems Late Flightr I don't have time.,,2015-02-22 12:02:35 -0800,,
569587787680256001,negative,1.0,Customer Service Issue,0.6637,United,,mgmcg16,,0,"@united 

There must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations.",,2015-02-22 12:01:25 -0800,,
569587728607633408,negative,1.0,Lost Luggage,0.6921,United,,DangVanda,,0,"@united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service.",,2015-02-22 12:01:11 -0800,STL,
569586471570534400,negative,1.0,Late Flight,0.6634,United,,_Charette_,,0,@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed,,2015-02-22 11:56:11 -0800,SE AZ By Way of HV,Mountain Time (US & Canada)
569586373042278400,negative,1.0,Late Flight,0.3594,United,,PatrickGrubbe,,1,"@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff",,2015-02-22 11:55:48 -0800,"Lewis Center, OH",Eastern Time (US & Canada)
569586179185754113,negative,1.0,Lost Luggage,0.6621,United,,DavidLat,,0,"@united Waiting half an hour for my checked bag at EWR (&amp; that was Priority); disappointing, usually you guys are good.",,2015-02-22 11:55:02 -0800,"New York, NY",Eastern Time (US & Canada)
569584717843943424,negative,1.0,longlines,0.3402,United,,DebraAgFax,,0,@united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN,,2015-02-22 11:49:13 -0800,"Brandon, Mississippi",Central Time (US & Canada)
569584561312681984,negative,1.0,Flight Booking Problems,0.3463,United,,vallar9,,1,"@united thank you for dishonoring my upgrade and putting me in a seat I didn't want, all while not even notifying me.  Great 1K service 👎",,2015-02-22 11:48:36 -0800,"Morton, IL",Central Time (US & Canada)
569584379258900480,negative,1.0,Can't Tell,0.6667,United,,danny_9_9,,0,@united you guys are gay,,2015-02-22 11:47:53 -0800,,
569583943772610560,negative,1.0,Cancelled Flight,0.6495,United,,rayja9,,0,@united the emails/calls over the past months about flight changes were helpful wish you would have sent them on the Cancelled Flightlation yesterday,,2015-02-22 11:46:09 -0800,,
569582862472577024,negative,1.0,Flight Attendant Complaints,0.6619,United,,mbrooke_brooke,,0,"@united - so they changed depart from 1:45 to 2:00pm &amp; it is now 1:40pm &amp; the Capt. just got off the plane to find a smoothie, 2pm my ass!!!",,2015-02-22 11:41:51 -0800,,
569581977889869825,positive,1.0,,,United,,judaline6,,0,"@united Thanks so much , my passport was recovered",,2015-02-22 11:38:20 -0800,,Quito
569581903965265920,negative,1.0,Customer Service Issue,0.6593,United,,HFShortSeller,,0,@united  Thanks for nothing! No Atlanta Lounge? Your Ap says NO. Sure nothing at Terminal T http://t.co/tFjfMSHa2k,,2015-02-22 11:38:02 -0800,,
569580671112388608,neutral,0.6186,,0.0,United,,LMSNaomi,,0,@united no thank you,,2015-02-22 11:33:08 -0800,deep in the ❤ of Texas...,Atlantic Time (Canada)
569580648505020416,negative,0.6628,Late Flight,0.6628,United,,mbrooke_brooke,,0,"@united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??",,2015-02-22 11:33:03 -0800,,
569580279251255296,negative,1.0,Customer Service Issue,0.7069,United,,rossisd,,0,@united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate,,2015-02-22 11:31:35 -0800,,
569580197709783040,negative,1.0,Bad Flight,1.0,United,,hellmann_kyle2,,0,"@united a baby shit its pants half way through my flight and it smelled like shit, what are you going to do about this?",,2015-02-22 11:31:16 -0800,Michigan,
569580180353609729,negative,1.0,Customer Service Issue,0.6894,United,,tspinnersbride,,0,"@united You cause me to miss my flight telling me it already left when it had not. No empathy from gate staff or crew, no apology. Really?",,2015-02-22 11:31:11 -0800,,
569579962786689024,negative,1.0,Customer Service Issue,1.0,United,,steve__chin,,0,@United rescheduled my return flight from #Japan?  Uh why?  Trying to call #UnitedAirlines #customerservice - 45 min wait.  #fun,,2015-02-22 11:30:20 -0800,San Francisco Bay Area,Pacific Time (US & Canada)
569579575291875328,negative,1.0,Can't Tell,1.0,United,,danny_9_9,,0,@united is by far the worst airline ever 😡😡,,2015-02-22 11:28:47 -0800,,
569579474762608640,negative,0.6897,Lost Luggage,0.6897,United,,DangVanda,,0,"@united, no. Re-booked with American and United said they'd transfer our bags to them.",,2015-02-22 11:28:23 -0800,STL,
569578942543372288,negative,1.0,Late Flight,0.6733,United,,particularmolly,,0,@united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.,,2015-02-22 11:26:16 -0800,"Boston, MA",London
569578441508458496,negative,1.0,Customer Service Issue,0.6425,United,,_Charette_,,0,@united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed,,2015-02-22 11:24:17 -0800,SE AZ By Way of HV,Mountain Time (US & Canada)
569578005430984704,negative,1.0,Customer Service Issue,0.6413,United,,karenmel,,0,@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess,,2015-02-22 11:22:33 -0800,"Mountain View, CA ",Tehran
569577959440257025,neutral,0.6559,,0.0,United,,tmccartney,,0,@united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?,,2015-02-22 11:22:22 -0800,,Central Time (US & Canada)
569577455176048642,negative,1.0,Flight Attendant Complaints,0.6684,United,,vickis_secrets,,0,@united more people would catch their flights if your attendants had more help!,,2015-02-22 11:20:22 -0800,?????,Central Time (US & Canada)
569576418855620608,negative,1.0,Lost Luggage,0.3602,United,,tyguybye,,1,"@United no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch",,2015-02-22 11:16:15 -0800,,
569576395778748416,negative,1.0,Customer Service Issue,1.0,United,,daviswb,,1,Only 14 biz days (18 calendar) to respond to my inquiry @united ?  I hope your standards are universally adopted :-/ #BadCustomerService,,2015-02-22 11:16:09 -0800,"Houston, TX",
569574646229684224,negative,1.0,Lost Luggage,1.0,United,,8629Fissile,,0,@united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail!,,2015-02-22 11:09:12 -0800,,London
569574074936123392,negative,1.0,Late Flight,1.0,United,,laurahotaling,,0,@united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K,,2015-02-22 11:06:56 -0800,,
569573704902049793,negative,1.0,Flight Booking Problems,0.6695,United,,KopaKola,,0,"@united your website is fucked up. Now instead of a $416 flight I should’ve had yesterday, it’s $514 today. Thanks.",,2015-02-22 11:05:28 -0800,Dirty Jerz,Eastern Time (US & Canada)
569571772355489792,negative,1.0,Customer Service Issue,1.0,United,,aDeniseHuxtable,,0,@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid,,2015-02-22 10:57:47 -0800,Nueva York,Quito
569571643044929536,negative,1.0,Flight Attendant Complaints,0.6593,United,,fsherfey,,0,"@united I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps?","[37.83520596, -122.25460611]",2015-02-22 10:57:16 -0800,San Francisco,Pacific Time (US & Canada)
569570819757752320,negative,1.0,Customer Service Issue,1.0,United,,aDeniseHuxtable,,0,@united check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I,,2015-02-22 10:54:00 -0800,Nueva York,Quito
569570644632821760,negative,1.0,Customer Service Issue,1.0,United,,aDeniseHuxtable,,0,@united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to,,2015-02-22 10:53:18 -0800,Nueva York,Quito
569570477410275328,neutral,1.0,,,United,,AirLabrador,,0,"@united welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http://t.co/4kI6Xr67nk",,2015-02-22 10:52:38 -0800,Everywhere,Santiago
569570444027822081,negative,1.0,Flight Booking Problems,0.6742,United,,aDeniseHuxtable,,0,@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on,,2015-02-22 10:52:30 -0800,Nueva York,Quito
569570013964689410,negative,1.0,Late Flight,1.0,United,,ideoeric,,0,"@united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649",,2015-02-22 10:50:48 -0800,"San Francisco, CA",
569569639543541762,negative,1.0,Customer Service Issue,0.6454,United,,Jim_Rehbein,,0,"@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed",,2015-02-22 10:49:18 -0800,"Ottawa, Ontario",Eastern Time (US & Canada)
569569272898445313,negative,1.0,Flight Attendant Complaints,0.6837,United,,gabi1985,,0,@united I unfortunately didn't get her name :( she was not nice!,,2015-02-22 10:47:51 -0800,"Washington, DC",Eastern Time (US & Canada)
569569152312213506,negative,1.0,Bad Flight,0.3666,United,,saraholbrook,,0,@united  what did you do with my seat. International connection. Seriously?,,2015-02-22 10:47:22 -0800,,
569568300528635906,positive,1.0,,,United,,OmarMohiuddin,,0,@united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.,,2015-02-22 10:43:59 -0800,"California, USA",Pacific Time (US & Canada)
569568158584950787,negative,1.0,Lost Luggage,0.6888,United,,Bozboyku1,,0,@united My bag is lost and I can't get ahold of anyone that can help,,2015-02-22 10:43:25 -0800,Lees Summit,Mountain Time (US & Canada)
569568010555432960,negative,1.0,Cancelled Flight,0.6503,United,,Eivind_G,,0,@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!,"[29.98704632, -95.3378275]",2015-02-22 10:42:50 -0800,"Stavanger, Norway",
569567685719101440,negative,1.0,Customer Service Issue,0.6659,United,,Eivind_G,,0,"@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a ""no show""","[29.98707518, -95.33783524]",2015-02-22 10:41:32 -0800,"Stavanger, Norway",
569567167429128192,positive,1.0,,,United,,LuisCadena,,0,@united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!,,2015-02-22 10:39:29 -0800,Earth,Central Time (US & Canada)
569566252450107392,negative,1.0,Can't Tell,0.6729,United,,guichaves1989,,0,@united never flying United again! Worst experience ever,,2015-02-22 10:35:51 -0800,,Central Time (US & Canada)
569566232803803136,negative,1.0,Late Flight,0.7141,United,,JoeSchmuck,,0,"@united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went.",,2015-02-22 10:35:46 -0800,San Francisco,Pacific Time (US & Canada)
569565822571679745,neutral,1.0,,,United,,prettytrini22,,0,@united tried that. Cannot figure out where to go to get it.,,2015-02-22 10:34:08 -0800,,Eastern Time (US & Canada)
569565776010567680,negative,1.0,Lost Luggage,1.0,United,,SCVPools,,0,@united cannot direct message you you do not follow us. I want my luggage.  Please hep,,2015-02-22 10:33:57 -0800,Southern California and Hawaii,
569565328012763137,neutral,1.0,,,United,,SamChipperfield,,0,@united Did you get your 757 Model?,,2015-02-22 10:32:10 -0800,New Hartley,Casablanca
569564671688118273,negative,1.0,Flight Attendant Complaints,0.3395,United,,rkvl,,0,@united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable.,"[41.97862209, -87.91469774]",2015-02-22 10:29:34 -0800,"New York, USA",Eastern Time (US & Canada)
569564060678639616,negative,1.0,Late Flight,0.3619,United,,LMSNaomi,,1,@united we rebooked and disappointed we have to wait a whole day to start our vacation. At these fares United should have top notch service,,2015-02-22 10:27:08 -0800,deep in the ❤ of Texas...,Atlantic Time (Canada)
569563698374651904,negative,0.6731,Customer Service Issue,0.3371,United,,SCVPools,,0,@united direct messages not going through please help,,2015-02-22 10:25:42 -0800,Southern California and Hawaii,
569562383489896448,neutral,0.6940000000000001,,0.0,United,,djsox5,,0,"@United why not charge for 2nd carryon instead of checked bag? Less jockeying for overhead space, happier passengers, more ontime departures",,2015-02-22 10:20:28 -0800,"Hingham, MA",Eastern Time (US & Canada)
569562147279253504,negative,0.6515,Flight Booking Problems,0.6515,United,,DanVidayo,,0,@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app,,2015-02-22 10:19:32 -0800,Earth,Indiana (East)
569562133249130496,negative,1.0,Cancelled Flight,0.34299999999999997,United,,LMSNaomi,,1,@united I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!!,,2015-02-22 10:19:29 -0800,deep in the ❤ of Texas...,Atlantic Time (Canada)
569561425955332097,negative,1.0,Customer Service Issue,1.0,United,,BBickmire,,0,@united   Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a,,2015-02-22 10:16:40 -0800,Dallas,
569560633957609472,positive,0.3551,,0.0,United,,swolfhoops,,0,@united will do. Just need to get CVG.... and my bag too. Thanks,"[41.97456785, -87.90563774]",2015-02-22 10:13:31 -0800,"Loveland, Ohio",Atlantic Time (Canada)
569560154619965440,negative,1.0,Customer Service Issue,0.3522,United,,BenHabbel,,0,"@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium.",,2015-02-22 10:11:37 -0800,New York City,Pacific Time (US & Canada)
569559734199721984,negative,1.0,Lost Luggage,1.0,United,,8629Fissile,,0,@united Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight!,,2015-02-22 10:09:57 -0800,,London
569559433887526913,neutral,0.6617,,0.0,United,,Lmuschel,,0,@united doesn't purchasing ticket with a united card give me priority boarding ?,,2015-02-22 10:08:45 -0800,,
569558713079443456,negative,1.0,Late Flight,1.0,United,,LMSNaomi,,0,"@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai",,2015-02-22 10:05:53 -0800,deep in the ❤ of Texas...,Atlantic Time (Canada)
569558589628502016,negative,0.6927,Can't Tell,0.6927,United,,4geiger,,0,@united so what's the solution?,,2015-02-22 10:05:24 -0800,Kingwood,
569557763094917120,negative,1.0,Late Flight,0.6737,United,,SCBruinsfan,,0,@united is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get Cancelled Flighted?,,2015-02-22 10:02:07 -0800,"West Columbia,SC",Eastern Time (US & Canada)
569557756597776384,negative,1.0,Customer Service Issue,0.3505,United,,HoustonBlueMan,,0,@united no. I need you to have more than 2 agents at check in.,,2015-02-22 10:02:05 -0800,"Houston, TX",Central Time (US & Canada)
569556796525969409,negative,1.0,Flight Attendant Complaints,1.0,United,,BenHabbel,,0,@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper,,2015-02-22 09:58:16 -0800,New York City,Pacific Time (US & Canada)
569556131078475777,positive,1.0,,,United,,WilliGranny,,0,"@united we got it, thanks.",,2015-02-22 09:55:38 -0800,,Central Time (US & Canada)
569555174252896258,negative,1.0,Cancelled Flight,0.6421,United,,Eivind_G,,0,@united The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do..,,2015-02-22 09:51:50 -0800,"Stavanger, Norway",
569555146562080768,positive,0.6633,,,United,,Eivind_G,,0,"@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam",,2015-02-22 09:51:43 -0800,"Stavanger, Norway",
569554937744486400,negative,1.0,Flight Attendant Complaints,0.6952,United,,HoustonBlueMan,,0,@united severely under staffed at Iah.,,2015-02-22 09:50:53 -0800,"Houston, TX",Central Time (US & Canada)
569554916064284672,positive,1.0,,,United,,FrontRowEc,,0,@united amazing hospitality and helpfulness from Anthony Lastella. Great staff 👏👏👏✈️ def flying #united again.,,2015-02-22 09:50:48 -0800,"Quito, Ecuador",
569554815539290112,negative,1.0,Late Flight,1.0,United,,mitchheard,,0,@united this 2 hr delay is a vacation buzzkill,,2015-02-22 09:50:24 -0800,"Austin, TX",Central Time (US & Canada)
569553741222952960,positive,1.0,,,United,,201Chef,,0,"@united just touched down in Miami - not too far off , Nicely done united 👍","[25.79104444, -80.27338351]",2015-02-22 09:46:08 -0800,201-600-2130,Central Time (US & Canada)
569552374882299904,neutral,1.0,,,United,,Laura_GomezRod,,0,@united what's the status of flight 1008 Bogotá-Houston?,,2015-02-22 09:40:42 -0800,"Phoneix, AZ",Eastern Time (US & Canada)
569551241967067136,negative,1.0,Customer Service Issue,1.0,United,,BBickmire,,0,@united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1,,2015-02-22 09:36:12 -0800,Dallas,
569550779520032770,neutral,1.0,,,United,,opjebekrol,,0,@united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?,,2015-02-22 09:34:22 -0800,,
569550676784578562,negative,1.0,Bad Flight,1.0,United,,jrdurante,,0,"@united broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs",,2015-02-22 09:33:57 -0800,,Atlantic Time (Canada)
569550290753445889,negative,1.0,Bad Flight,0.6686,United,,patrickbeiers,,0,@united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues,,2015-02-22 09:32:25 -0800,"ORLANDO, FL",
569548316700254208,positive,0.6556,,,United,,toinecl,,0,"@united it was very comfortable, now waiting for our luggage","[0.0, 0.0]",2015-02-22 09:24:35 -0800,"Keyport, New Jersey",Eastern Time (US & Canada)
569547989007646721,neutral,0.6659,,,United,,D_WaYnE_01,,0,"@united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks.",,2015-02-22 09:23:16 -0800,,
569546412121202689,negative,1.0,Late Flight,1.0,United,,LMSNaomi,,1,"@united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming",,2015-02-22 09:17:00 -0800,deep in the ❤ of Texas...,Atlantic Time (Canada)
569545805826166784,positive,0.3512,,0.0,United,,worldknits,,0,@united thank you,,2015-02-22 09:14:36 -0800,"Fredericksburg, VA",Eastern Time (US & Canada)
569544873809989632,positive,1.0,,,United,,emmarosewright,,0,@united finally got through and they were very helpful. Appreciate it!,,2015-02-22 09:10:54 -0800,,Central Time (US & Canada)
569544819510345728,neutral,1.0,,,United,,WayneMAaron,,0,@united pls follow for DM,,2015-02-22 09:10:41 -0800,,
569544742595391489,neutral,1.0,,,United,,starbeer,,0,"@united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first.",,2015-02-22 09:10:22 -0800,Toronto,Eastern Time (US & Canada)
569544732780556288,negative,1.0,Flight Attendant Complaints,0.6637,United,,WayneMAaron,,0,@united not for me.  I am on another Ua flight 2 gates down that was held 15 mins for cnx pax.,,2015-02-22 09:10:20 -0800,,
569544730184261632,neutral,0.6871,,0.0,United,,WilliGranny,,0,@united can you assign seats,,2015-02-22 09:10:19 -0800,,Central Time (US & Canada)
569544350364889088,negative,1.0,Damaged Luggage,0.667,United,,4geiger,,0,“@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer,,2015-02-22 09:08:49 -0800,Kingwood,
569544120827379712,negative,0.667,Lost Luggage,0.3341,United,,4geiger,,0,@united not my luggage,,2015-02-22 09:07:54 -0800,Kingwood,
569543791176257537,negative,1.0,Flight Attendant Complaints,0.6366,United,,ImagesbyTLP,,0,@united it's boarding time for ua3882 but no crewe,,2015-02-22 09:06:36 -0800,earth,Pacific Time (US & Canada)
569543771181981697,neutral,0.6388,,,United,,Nick_Delray,,0,@united just added one. Ty,,2015-02-22 09:06:31 -0800,,
569541848877957120,positive,0.6644,,0.0,United,,greghm88,,0,@united thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow,,2015-02-22 08:58:53 -0800,London,
569541591586643968,neutral,1.0,,,United,,WayneMAaron,,2,@united.  Pls hold UA2066 for 9 cnx pax frm UA6194.  All runners.  A 5 min hold will save 2 fam frm miscnx.  Pls. Twitter is watching.,,2015-02-22 08:57:51 -0800,,
569540963091259392,negative,1.0,longlines,0.66,United,,Nick_Delray,,0,@united no way one person is working entire security checkpoint in EWR 🆖,,2015-02-22 08:55:21 -0800,,
569539834131443712,positive,0.6846,,,United,,LisaGetz1,,0,@united THANK YOU!,,2015-02-22 08:50:52 -0800,"Beijing, China",
569539000312188928,negative,1.0,Late Flight,0.6806,United,,jeisensc,,0,@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF,"[39.99829207, -82.88085401]",2015-02-22 08:47:33 -0800,"San Diego, CA",Pacific Time (US & Canada)
569538770808266754,negative,1.0,Cancelled Flight,1.0,United,,greghm88,,0,@united so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?,,2015-02-22 08:46:39 -0800,London,
569538703732772864,negative,1.0,Lost Luggage,0.6779999999999999,United,,kidang,,0,@united oh I did. Was still lost. Your tracking system stinks as does the delivery system.,,2015-02-22 08:46:23 -0800,Tour Bus or Airplane/ Hotel,Pacific Time (US & Canada)
569538171509350400,negative,1.0,Late Flight,1.0,United,,dkosi2,,0,@united feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL,,2015-02-22 08:44:16 -0800,,
569537571685924864,neutral,1.0,,,United,,WayneMAaron,,0,@united pls follow for DM.,,2015-02-22 08:41:53 -0800,,
569535507815903233,negative,1.0,Late Flight,0.6752,United,,drr51664,,0,@united leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable,,2015-02-22 08:33:41 -0800,Central NJ,
569535503827017730,negative,1.0,Customer Service Issue,1.0,United,,worldknits,,0,@united I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened?,,2015-02-22 08:33:40 -0800,"Fredericksburg, VA",Eastern Time (US & Canada)
569534882952716288,negative,1.0,Flight Attendant Complaints,1.0,United,,drr51664,,0,@united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2,,2015-02-22 08:31:12 -0800,Central NJ,
569534268130660352,negative,1.0,Late Flight,0.6769,United,,jeisensc,,0,@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi,"[39.99814659, -82.88058383]",2015-02-22 08:28:45 -0800,"San Diego, CA",Pacific Time (US & Canada)
569534175973396480,negative,1.0,Cancelled Flight,0.6814,United,,CressM,,0,@united  I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand,,2015-02-22 08:28:23 -0800,FL,
569533799815630848,negative,1.0,Cancelled Flight,0.3514,United,,scottychadwick,,0,@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService,,2015-02-22 08:26:53 -0800,,Eastern Time (US & Canada)
569532310716080129,negative,1.0,Late Flight,1.0,United,,ajbohman,,0,@united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate,,2015-02-22 08:20:58 -0800,Irving Texas,
569532005320253441,negative,1.0,Cancelled Flight,1.0,United,,LaHauser,,0,"@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting","[38.94562938, -77.44400264]",2015-02-22 08:19:46 -0800,,Paris
569531988702576640,negative,1.0,Lost Luggage,0.684,United,,plazaroff,,0,@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.,,2015-02-22 08:19:42 -0800,,Mountain Time (US & Canada)
569531969110974464,positive,1.0,,,United,,KapuriaMd,,0,@united worked out after all. Thanks for your immediate reply!!,,2015-02-22 08:19:37 -0800,,
569531827989454848,negative,1.0,Customer Service Issue,0.6539,United,,jasminhunter,,0,@united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain,,2015-02-22 08:19:03 -0800,"Portsmouth, NH",Eastern Time (US & Canada)
569531484903772161,neutral,0.6753,,0.0,United,,allen_crawford,,0,"@united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin",,2015-02-22 08:17:42 -0800,"Indianapolis, IN",Eastern Time (US & Canada)
569531274991239168,negative,1.0,Late Flight,1.0,United,,newguymeltz,,0,"@united as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together",,2015-02-22 08:16:51 -0800,Bellaire TX,Central Time (US & Canada)
569531010167250944,negative,1.0,Cancelled Flight,0.7007,United,,czamkoff,,1,@united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!,,2015-02-22 08:15:48 -0800,,
569530483022962688,negative,0.6738,Customer Service Issue,0.6738,United,,jasminhunter,,0,@united this customer service experience will be tweeted for quality assurance.,,2015-02-22 08:13:43 -0800,"Portsmouth, NH",Eastern Time (US & Canada)
569529789100507136,negative,1.0,Cancelled Flight,0.3503,United,,czamkoff,,0,@united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!,,2015-02-22 08:10:57 -0800,,
569529608862875648,neutral,1.0,,,United,,BenHabbel,,0,@united can you put Russell Daiber (on same ticket) as well into premium Eco? Appreciated!,,2015-02-22 08:10:14 -0800,New York City,Pacific Time (US & Canada)
569528923769298945,neutral,1.0,,,United,,RJordan47,,0,@united can you get me to okc from Sacramento today. Dfw is now closed,,2015-02-22 08:07:31 -0800,Oklahoma,Central Time (US & Canada)
569528348126216193,negative,1.0,Cancelled Flight,1.0,United,,cryancox,,0,@united any chance you could help rebook?? My flight Cancelled Flightled,,2015-02-22 08:05:14 -0800,,
569527975252766720,neutral,0.667,,0.0,United,,YaDurak,,0,"@united Out of curiosity, when a flight is arranged, are pilots notified? There are a lot of ""pilots haven't arrived yet"" announcements.",,2015-02-22 08:03:45 -0800,"Alexandria, VA",
569527524323151873,neutral,0.6543,,0.0,United,,patrick_maness,,0,@united Yes. To Boston. I was going to Providence.,,2015-02-22 08:01:57 -0800,Rhode Island,Eastern Time (US & Canada)
569526800767983616,negative,1.0,Cancelled Flight,0.6871,United,,AdamDonkus,,0,@united you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws,,2015-02-22 07:59:05 -0800,"Bechtelsville, PA",Eastern Time (US & Canada)
569526294477725697,neutral,0.6601,,,United,,juansequeda,,0,@united how are conditions in BOS today? I'm in UA994. Everything appears to be in time but I wanted to check.,,2015-02-22 07:57:04 -0800,AustinTX-AUS/CaliColombia-CLO,Central Time (US & Canada)
569526172335222784,neutral,1.0,,,United,,ATL_Attorney,,0,@united same day flights,,2015-02-22 07:56:35 -0800,"Atlanta, GA",Quito
569526143730077696,negative,1.0,Customer Service Issue,0.6813,United,,ATL_Attorney,,0,@united It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr,,2015-02-22 07:56:28 -0800,"Atlanta, GA",Quito
569526070615138304,negative,1.0,Lost Luggage,1.0,United,,Finrz,,0,@United give me a direct number I can call regarding my lost baggage immediately.,,2015-02-22 07:56:11 -0800,"iPhone: 55.946030,-3.189382",Hawaii
569525760337162241,negative,1.0,Cancelled Flight,0.684,United,,ATL_Attorney,,0,@united involuntarily bumped your passenger and can't guarantee them another flight for three days!,,2015-02-22 07:54:57 -0800,"Atlanta, GA",Quito
569525690950815745,negative,1.0,Customer Service Issue,0.3725,United,,ATL_Attorney,,0,@united Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've,,2015-02-22 07:54:40 -0800,"Atlanta, GA",Quito
569523831460761601,negative,1.0,Cancelled Flight,1.0,United,,czamkoff,,0,"@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!",,2015-02-22 07:47:17 -0800,,
569523440547291136,negative,1.0,Late Flight,0.6875,United,,moss_jas,,0,".@united Our newest delay, right now http://t.co/96fTLZWtvO",,2015-02-22 07:45:44 -0800,,Eastern Time (US & Canada)
569523231524319232,negative,1.0,Customer Service Issue,0.6796,United,,goldsteinmlg,,0,"@united. If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that ""really there are 3 not 4 seats""",,2015-02-22 07:44:54 -0800,,
569522354008805376,negative,1.0,Customer Service Issue,1.0,United,,goldsteinmlg,,0,@united 50 min on hold trying to book award flight because site errors out.  Agents ask for my pin to see platinum availability??? badbadbad,,2015-02-22 07:41:25 -0800,,
569522040547385344,negative,1.0,Can't Tell,1.0,United,,StregaHorn,,0,@united is a joke.  Lots of angry people at IAH this AM.,,2015-02-22 07:40:10 -0800,"Houston, TX",Central Time (US & Canada)
569521863891804160,neutral,0.6642,,0.0,United,,CressM,,0,@united I6EP18,,2015-02-22 07:39:28 -0800,FL,
569521101736439809,negative,1.0,Customer Service Issue,0.3618,United,,BenHabbel,,0,@united completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy),,2015-02-22 07:36:26 -0800,New York City,Pacific Time (US & Canada)
569521081125629953,negative,1.0,Customer Service Issue,0.6703,United,,bushth07,,0,"@united Found flight after 2.5 hrs. How am I offered a $200 flight voucher 12 hrs before, lose my seat out of neglect, then get nothing?",,2015-02-22 07:36:21 -0800,43206,Eastern Time (US & Canada)
569520712379052032,neutral,1.0,,,United,,worldknits,,0,@united DM'ed you,,2015-02-22 07:34:53 -0800,"Fredericksburg, VA",Eastern Time (US & Canada)
569520425312632832,positive,1.0,,,United,,JeremyAllynAmes,,0,"@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back.",,2015-02-22 07:33:45 -0800,"Medway, MA",Eastern Time (US & Canada)
569518979103924224,neutral,0.64,,0.0,United,,throthra,,0,@united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir,,2015-02-22 07:28:00 -0800,,
569518596231008258,neutral,1.0,,,United,,ericdUX,,0,@united Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it?,,2015-02-22 07:26:29 -0800,"Columbus, Ohio, USA",Eastern Time (US & Canada)
569517484102909952,negative,1.0,Late Flight,0.7092,United,,throthra,,0,"@united right as we think we will take off, we stop to get de-iced. Why wasn't this done when the planes were sitting out all night?",,2015-02-22 07:22:03 -0800,,
569517360828145664,negative,1.0,Customer Service Issue,0.6939,United,,RJordan47,,0,@united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight,,2015-02-22 07:21:34 -0800,Oklahoma,Central Time (US & Canada)
569517323180236800,negative,1.0,Late Flight,1.0,United,,laurahotaling,,0,@united Delayed more and more these days. MCO &gt; IAD. Fingers crossed I make my connection home to Albany. #united1K,,2015-02-22 07:21:25 -0800,,
569516969969389568,negative,1.0,Bad Flight,0.3529,United,,NosihtamInc,,0,"@united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada",,2015-02-22 07:20:01 -0800,"Winnipeg, Manitoba",Central Time (US & Canada)
569516852805808129,negative,1.0,Customer Service Issue,0.6308,United,,KapuriaMd,,0,@united I have been given a connection with 2 overnight layovers. No vouchers. Last connection not even confirmed.,,2015-02-22 07:19:33 -0800,,
569516736162050048,positive,1.0,,,United,,3speed,,0,@united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD,,2015-02-22 07:19:05 -0800,wdc,Eastern Time (US & Canada)
569516566380875778,negative,1.0,Damaged Luggage,1.0,United,,NosihtamInc,,0,@united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time,,2015-02-22 07:18:25 -0800,"Winnipeg, Manitoba",Central Time (US & Canada)
569515688898875393,negative,1.0,Flight Attendant Complaints,0.6657,United,,NosihtamInc,,0,"@united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here",,2015-02-22 07:14:55 -0800,"Winnipeg, Manitoba",Central Time (US & Canada)
569515118125408256,negative,0.6854,Can't Tell,0.3596,United,,GusSpaulding,,0,@united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail,,2015-02-22 07:12:39 -0800,"New York, NY",
569514750842789888,negative,1.0,longlines,0.682,United,,worldknits,,0,@united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel,,2015-02-22 07:11:12 -0800,"Fredericksburg, VA",Eastern Time (US & Canada)
569514430393913344,negative,1.0,Cancelled Flight,1.0,United,,czamkoff,,1,@united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue!,,2015-02-22 07:09:55 -0800,,
569514124490579969,neutral,0.6365,,0.0,United,,roryfreeman87,,0,@united with about 25 people trying to get on flights,"[29.98872603, -95.3384666]",2015-02-22 07:08:42 -0800,california,Central Time (US & Canada)
569514063019053056,negative,1.0,Can't Tell,0.667,United,,DanielPaulEller,,0,"@united, more lies... http://t.co/BEqoTLNugc",,2015-02-22 07:08:28 -0800,Chicago,Central Time (US & Canada)
569514001450672128,negative,1.0,Customer Service Issue,1.0,United,,roryfreeman87,,0,@united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..,"[29.98870677, -95.33845443]",2015-02-22 07:08:13 -0800,california,Central Time (US & Canada)
569513811285311488,negative,1.0,Late Flight,0.7143,United,,BuickJohnc,,0,@united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired,,2015-02-22 07:07:28 -0800,Edinburgh,
569513703722393601,positive,1.0,,,United,,Angry_VBK,,0,@united thank you,,2015-02-22 07:07:02 -0800,,
569513498016923648,negative,1.0,Can't Tell,0.6633,United,,DanielPaulEller,,0,"@united, I don't believe that you do.. http://t.co/7z3GqEBfK2",,2015-02-22 07:06:13 -0800,Chicago,Central Time (US & Canada)
569513049507246081,neutral,0.6292,,0.0,United,,craigsmail,,0,@united can you change DKYDE6 to 4583&gt;36 on 2/23 instead of 3636&gt;606&gt;36; original reservation was for 4404&gt;36 yesterday but was Cancelled Flightled.,,2015-02-22 07:04:26 -0800,"Kansas City, USA",Eastern Time (US & Canada)
569512714961362944,negative,1.0,Late Flight,1.0,United,,KapuriaMd,,0,"@united : flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks",,2015-02-22 07:03:06 -0800,,
569512239344054274,negative,1.0,Bad Flight,0.3531,United,,pawenrick,,0,@united lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever!,,2015-02-22 07:01:13 -0800,Happy Valley,Quito
569510828023488512,negative,0.6734,Late Flight,0.6734,United,,throthra,,0,@united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta,,2015-02-22 06:55:37 -0800,,
569508903735545857,negative,0.6989,Customer Service Issue,0.6989,United,,throthra,,0,@united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.,,2015-02-22 06:47:58 -0800,,
569508469088387072,negative,1.0,Late Flight,1.0,United,,201Chef,,0,@united why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/,"[40.6941088, -74.17545854]",2015-02-22 06:46:14 -0800,201-600-2130,Central Time (US & Canada)
569508282995486720,negative,1.0,Can't Tell,0.6556,United,,DanielPaulEller,,0,@united fuck you for not caring 😢,,2015-02-22 06:45:30 -0800,Chicago,Central Time (US & Canada)
569507834930442241,negative,0.6697,Can't Tell,0.3394,United,,ljsbrooks,,0,"@united its been five days, I'm just asking you to clarify your policy on car seats. I don't want to have to take this higher up.",,2015-02-22 06:43:43 -0800,,
569507197052260354,neutral,1.0,,,United,,Angry_VBK,,0,@united question. Are departure times based off eastern central time or the time zone your actually in?,,2015-02-22 06:41:11 -0800,,
569507060209090561,positive,0.6987,,,United,,auciello,,0,Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH,,2015-02-22 06:40:38 -0800,South Seaside Park/Puerto Rico,Eastern Time (US & Canada)
569506670189137920,negative,0.6473,Lost Luggage,0.6473,United,,szymanski_t,,0,@united if you lost my belongings then BE HONEST!,,2015-02-22 06:39:05 -0800,,Eastern Time (US & Canada)
569505479795326977,negative,0.3533,Cancelled Flight,0.3533,United,,CoachMcRoberts,,0,@united Back at the Denver airport and ready for round two today. Ready to get home!,,2015-02-22 06:34:21 -0800,"Oxford, MS",
569505407862902784,negative,0.7099,Customer Service Issue,0.7099,United,,21stCenturyMom,,0,@united  of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll,,2015-02-22 06:34:04 -0800,,Pacific Time (US & Canada)
569504786879528962,negative,1.0,Customer Service Issue,0.6662,United,,szymanski_t,,0,@united 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable!,,2015-02-22 06:31:36 -0800,,Eastern Time (US & Canada)
569504366006132736,negative,1.0,Lost Luggage,1.0,United,,Therobertlewin,,0,@united @delta lost my luggage from ATL to  hdn luggage in denver and said @united will deliver my luggage to HDN airport claim# hdndl11785,,2015-02-22 06:29:56 -0800,,
569504330551861248,negative,1.0,Lost Luggage,1.0,United,,szymanski_t,,0,@united If United loses your baggage they will get it to the airport in the country your in and then it disappears!,,2015-02-22 06:29:47 -0800,,Eastern Time (US & Canada)
569504232971362304,neutral,1.0,,,United,,FlyChristo,,0,"@united Was on NH10 on United ticket, rerouted to IAD due to weather in JFK. Can you get us home on United 5713 or 3277?",,2015-02-22 06:29:24 -0800,New York City,Eastern Time (US & Canada)
569504176306331649,negative,1.0,Late Flight,1.0,United,,bushth07,,0,"@united Thank you for wasting my time &amp; money. Not only will I now arrive 5 hours Late Flight to my destination, but...",,2015-02-22 06:29:11 -0800,43206,Eastern Time (US & Canada)
569504172011356160,negative,1.0,Lost Luggage,1.0,United,,szymanski_t,,0,@United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you!,,2015-02-22 06:29:10 -0800,,Eastern Time (US & Canada)
569503938690584576,negative,1.0,Customer Service Issue,0.6579999999999999,United,,szymanski_t,,0,@United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?,,2015-02-22 06:28:14 -0800,,Eastern Time (US & Canada)
569503745974902784,negative,1.0,Lost Luggage,1.0,United,,szymanski_t,,0,@united why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!,,2015-02-22 06:27:28 -0800,,Eastern Time (US & Canada)
569503649677750272,negative,1.0,Can't Tell,1.0,United,,throthra,,0,"@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks",,2015-02-22 06:27:05 -0800,,
569503367757754369,negative,1.0,Customer Service Issue,1.0,United,,szymanski_t,,0,@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!,,2015-02-22 06:25:58 -0800,,Eastern Time (US & Canada)
569503165713948672,negative,1.0,Can't Tell,0.6715,United,,szymanski_t,,0,@united I have never been mislead by a company as many times as I have this week by United Airlines!,,2015-02-22 06:25:10 -0800,,Eastern Time (US & Canada)
569502953851252737,negative,1.0,Can't Tell,0.6723,United,,szymanski_t,,0,@united I would never fly United Airlines again!,,2015-02-22 06:24:19 -0800,,Eastern Time (US & Canada)
569502909093646336,negative,1.0,Late Flight,0.6774,United,,kaf_silva,,0,@united I am still in the airport waiting for my flight.,,2015-02-22 06:24:09 -0800,,
569502869243736065,negative,1.0,Lost Luggage,1.0,United,,szymanski_t,,0,@united your airline has been telling me that my luggage is one hour away from my destination for 5 days!,,2015-02-22 06:23:59 -0800,,Eastern Time (US & Canada)
569502353797173248,negative,1.0,Late Flight,0.6505,United,,jlongoria21,,0,@united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow,,2015-02-22 06:21:56 -0800,"Rio Grande Valley, Texas",Central Time (US & Canada)
569501080607813633,positive,1.0,,,United,,siobhanvivian,,0,@united just did! Thank you!,,2015-02-22 06:16:53 -0800,the burgh,Eastern Time (US & Canada)
569500986638798848,positive,1.0,,,United,,GreenkidspenWRA,,0,@united thank you!,,2015-02-22 06:16:30 -0800,Grimsby - UK,
569500360651509760,negative,1.0,Cancelled Flight,1.0,United,,greghm88,,0,"@united Cancelled Flights your flight then sends you an email saying ""think about your next flight..."" #customer #outrage http://t.co/KkwiwI97A4",,2015-02-22 06:14:01 -0800,London,
569500030459117568,negative,1.0,longlines,1.0,United,,jeisensc,,0,"@united did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers","[39.99806982, -82.88439575]",2015-02-22 06:12:42 -0800,"San Diego, CA",Pacific Time (US & Canada)
569499434633048065,negative,0.6939,Cancelled Flight,0.3469,United,,BenHabbel,,0,@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!,,2015-02-22 06:10:20 -0800,New York City,Pacific Time (US & Canada)
569499431369891840,neutral,0.6362,,0.0,United,,_Charette_,,0,@united we need a new flight to Tucson,,2015-02-22 06:10:19 -0800,SE AZ By Way of HV,Mountain Time (US & Canada)
569497995445559298,negative,1.0,Can't Tell,0.6838,United,,EmmeliePickett,,0,@united is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs.,,2015-02-22 06:04:37 -0800,"fort worth, tx",Central Time (US & Canada)
569497092655345664,negative,1.0,longlines,0.6849,United,,DanielPaulEller,,0,"@united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better.",,2015-02-22 06:01:02 -0800,Chicago,Central Time (US & Canada)
569497031322030081,negative,1.0,Bad Flight,1.0,United,,fctry,,0,@united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http://t.co/HI76BOavXY,,2015-02-22 06:00:47 -0800,"Williamsburg, Brooklyn",Eastern Time (US & Canada)
569496936157487104,negative,1.0,Customer Service Issue,1.0,United,,betorides,,0,@united no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?,,2015-02-22 06:00:24 -0800,,Quito
569496919036305408,negative,1.0,Bad Flight,1.0,United,,ajbohman,,0,@united you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta,,2015-02-22 06:00:20 -0800,Irving Texas,
569496828376322048,negative,1.0,Cancelled Flight,0.6497,United,,mahrruk,,0,"@united I would understand if weather was the issue, but bc of airline maintenance I had to sleep on an airport floor and lose an entire day",,2015-02-22 05:59:59 -0800,Rochester,Eastern Time (US & Canada)
569495111337275392,positive,1.0,,,United,,DaRenton,,0,@united I am - thank you!,,2015-02-22 05:53:09 -0800,Colorado,Mountain Time (US & Canada)
569493640990625793,negative,1.0,Late Flight,1.0,United,,_Charette_,,0,@united flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491,,2015-02-22 05:47:19 -0800,SE AZ By Way of HV,Mountain Time (US & Canada)
569491817600655360,negative,0.6701,Customer Service Issue,0.6701,United,,wamo66,,0,@united @wamo66 after 2 hours and 20 minutes most of which I was on hold I was able to get the Cancelled Flightled flight changed to Delta.,,2015-02-22 05:40:04 -0800,,
569491456173477889,negative,1.0,Cancelled Flight,1.0,United,,PubliusTX,,0,"@united no, ua 6 finally Cancelled Flighted after hrs of delay. The replacement flight leaves Late FlightR than this one was scheduled tomorrow. Not cool.",,2015-02-22 05:38:38 -0800,"Houston, TX",Central Time (US & Canada)
569491346647445505,neutral,0.6804,,0.0,United,,Potter_Who,,0,@united sister &amp; BIL stuck in Detroit desperately need to be in Florida flying w/ @USAirways is there anything you can do?,,2015-02-22 05:38:12 -0800,whore island ,Eastern Time (US & Canada)
569491334643347457,negative,1.0,Flight Booking Problems,1.0,United,,ohsweet_melissa,,0,@united overbooked by FIFTY people?!? the worst.,,2015-02-22 05:38:09 -0800,,Central Time (US & Canada)
569491295766343681,negative,0.6586,Customer Service Issue,0.6586,United,,RodahlLL,,0,@united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website &amp; customer service dont want my business. Korea Air it is.,,2015-02-22 05:38:00 -0800,Hong Kong,Central Time (US & Canada)
569491079952642051,negative,0.6768,Customer Service Issue,0.3434,United,,kaf_silva,,0,@united I would like to know what is the easiest way to get a refund.,,2015-02-22 05:37:08 -0800,,
569490499377061888,negative,0.6768,Late Flight,0.3388,United,,siobhanvivian,,0,"@united help me, united! I paid for economy plus on a flight that was changed BC of delay. Will I be automatically refunded?",,2015-02-22 05:34:50 -0800,the burgh,Eastern Time (US & Canada)
569490420356374528,negative,0.6821,Bad Flight,0.6821,United,,sap_geek,,0,@united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here,,2015-02-22 05:34:31 -0800,,
569489032100614144,neutral,0.6416,,0.0,United,,anil_arca,,0,@united I just sent to you.,,2015-02-22 05:29:00 -0800,"Virginia, USA",
569488705146068993,negative,1.0,longlines,0.7057,United,,KP_DR_RAMOS,,0,"@united your service need work - check out this Bush airport ""customer service line"" last nt #unitedagainstunited http://t.co/g00sAozgtv",,2015-02-22 05:27:42 -0800,,
569487167191425024,negative,0.6596,Customer Service Issue,0.6596,United,,Whosgunz,,0,"@united you realize you've said this already. At least last time you asked if I needed ""help""",,2015-02-22 05:21:35 -0800,,
569487156399378434,negative,0.6989,Late Flight,0.6989,United,,robbid,,0,@united Thanks.    This one was delayed an hour and a half prior to scheduled departure.,,2015-02-22 05:21:33 -0800,"Huntington, WV",America/New_York
569484965055832065,negative,1.0,Customer Service Issue,1.0,United,,ahaeder,,0,"@united Also, your phone customer service is almost useless. http://t.co/Mb3bJwGOAp",,2015-02-22 05:12:50 -0800,PDX,
569484788404322304,negative,1.0,Lost Luggage,1.0,United,,traceyabbywhite,,0,@united lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold,,2015-02-22 05:12:08 -0800,"Atlantic Highlands, NJ",Eastern Time (US & Canada)
569484671672651776,negative,1.0,Cancelled Flight,1.0,United,,ahaeder,,0,"@united A day Late Flightr, one delayed &amp; one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting.",,2015-02-22 05:11:40 -0800,PDX,
569484085397057536,negative,0.6556,Late Flight,0.6556,United,,sap_geek,,0,@united can you not get the first flight of the day off the ground on time?   #1531.  Let's go.......,,2015-02-22 05:09:21 -0800,,
569483390581383168,positive,1.0,,,United,,houckie,,0,@united thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5,,2015-02-22 05:06:35 -0800,Northern Virginia,Eastern Time (US & Canada)
569481897203494914,negative,1.0,Customer Service Issue,1.0,United,,robbid,,0,@united What does delayed due to Customer Service mean for UA761?,,2015-02-22 05:00:39 -0800,"Huntington, WV",America/New_York
569481676893622272,negative,1.0,Bad Flight,0.6659,United,,SagiRoi,,0,@united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel,,2015-02-22 04:59:46 -0800,,
569481213016023040,negative,0.6513,Late Flight,0.3469,United,,jpfox13,,0,@united flight #1 no luck on #standby,,2015-02-22 04:57:56 -0800,the district of colombia,Eastern Time (US & Canada)
569480693782339584,neutral,1.0,,,United,,gwp22183,,0,"@united Do you have plans for an iPad app?  The iPhone app is great, but on the  iPad you have to flip the iPad.  Is there a beta? Tks.",,2015-02-22 04:55:52 -0800,Metro DC Area,
569480220203474944,neutral,1.0,,,United,,jessehaines,,0,"@united I tried.   We were hung up on, twice. After speaking with someone, then put on hold for 45 minutes.  No resolution.",,2015-02-22 04:53:59 -0800,"ÜT: 43.492878,-96.790916",Central Time (US & Canada)
569480043853946881,negative,1.0,Can't Tell,0.7099,United,,mwbotelho,,0,"@united I'm not sure it will have ""next time""...",,2015-02-22 04:53:17 -0800,Curitiba,Brasilia
569478901166055424,negative,1.0,Can't Tell,0.6632,United,,svhlatky,,0,@united now the weight restriction? 'We'll try to get as many of you as we can on this plane',,2015-02-22 04:48:45 -0800,"Kingston, Ontario",
569478023679905792,positive,0.3368,,0.0,United,,21stCenturyMom,,0,"@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO",,2015-02-22 04:45:15 -0800,,Pacific Time (US & Canada)
569477178703908864,negative,0.6392,Can't Tell,0.6392,United,,cedraughn,,0,@united you a bish,,2015-02-22 04:41:54 -0800,senior / mount airy,Eastern Time (US & Canada)
569476889313562624,neutral,0.6863,,,United,,docambrose97,,0,@united Thanks!  Good to know.,,2015-02-22 04:40:45 -0800,,
569476281974132736,neutral,0.6721,,,United,,meigheyburn,,0,@united okay. Thanks.,,2015-02-22 04:38:20 -0800,"Akron, Ohio",Eastern Time (US & Canada)
569475909226401792,negative,1.0,Late Flight,1.0,United,,traceyabbywhite,,0,@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.,,2015-02-22 04:36:51 -0800,"Atlantic Highlands, NJ",Eastern Time (US & Canada)
569475306018353152,neutral,0.6807,,0.0,United,,LisaKothari,,0,"@united Seat 14A, Flight UA895","[22.31355693, 113.92636768]",2015-02-22 04:34:27 -0800,Seattle WA,Pacific Time (US & Canada)
569475245708419072,neutral,0.6931,,,United,,meigheyburn,,0,@united is it on a flight now? Thanks for reply.,,2015-02-22 04:34:13 -0800,"Akron, Ohio",Eastern Time (US & Canada)
569475092582789120,negative,1.0,Customer Service Issue,1.0,United,,traceyabbywhite,,0,@united is 4:30am and I am in the customer service line trying not to scream. #epicfailunited,,2015-02-22 04:33:37 -0800,"Atlantic Highlands, NJ",Eastern Time (US & Canada)
569475000660422656,neutral,1.0,,,United,,meigheyburn,,0,@united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.,,2015-02-22 04:33:15 -0800,"Akron, Ohio",Eastern Time (US & Canada)
569474700386045955,positive,0.6421,,0.0,United,,docambrose97,,0,@united My bag reference ID number is IND43728M. Thanks for looking at it.,,2015-02-22 04:32:03 -0800,,
569474230854660097,positive,0.6848,,,United,,traceyabbywhite,,0,@united one lady helping the 12 of us with luggage,,2015-02-22 04:30:11 -0800,"Atlantic Highlands, NJ",Eastern Time (US & Canada)
569473998519578624,negative,1.0,Late Flight,0.6048,United,negative,traceyabbywhite,"Late Flight
Lost Luggage",0,@united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???,,2015-02-22 04:29:16 -0800,"Atlantic Highlands, NJ",Eastern Time (US & Canada)
569473302940372992,positive,0.6699,,,United,,seb749,,0,@united met with agent. All taken care of. Thx for reply,,2015-02-22 04:26:30 -0800,,Eastern Time (US & Canada)
569471635163643905,positive,1.0,,,United,,Patty_Ell,,0,@united @suntoshi I still like you united airlines,,2015-02-22 04:19:52 -0800,Bedford 2015 Plymouth 2019,Eastern Time (US & Canada)
569471541554978817,negative,1.0,Cancelled Flight,0.6665,United,,SagiRoi,,0,"@united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel",,2015-02-22 04:19:30 -0800,,
569470757673291777,negative,1.0,Lost Luggage,1.0,United,,tu_huynh,,0,"@united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD",,2015-02-22 04:16:23 -0800,"Washington, DC",Eastern Time (US & Canada)
569470098534207489,neutral,0.6876,,0.0,United,,fabricelion,,0,"@united are you looking for European Flight attendants for Paris or Frankfurt?

Best, 

Fabrice",,2015-02-22 04:13:46 -0800,Belgium,Brussels
569470053348823040,negative,1.0,Cancelled Flight,1.0,United,,DVERandy,,1,@united you Cancelled Flightled my flight without notification?,,2015-02-22 04:13:35 -0800,WDVE PITTSBURGH,
569469326547222528,negative,0.6811,Late Flight,0.6811,United,,jlongoria21,,0,"@united since I have an international connection at 9am, I'm hoping for the same thing!",,2015-02-22 04:10:42 -0800,"Rio Grande Valley, Texas",Central Time (US & Canada)
569468823625027586,neutral,0.6788,,0.0,United,,seb749,,0,@united need help. Never got tickets. Conf #ggqzqd,,2015-02-22 04:08:42 -0800,,Eastern Time (US & Canada)
569462023173619712,neutral,0.6565,,,United,,victor_haydin,,0,"@united some compensation (e.g. upgrade to higher class for my rescheduled flight to MUC today) will be appreciated, though ;)",,2015-02-22 03:41:41 -0800,,Kyiv
569461666695524352,negative,0.6525,Late Flight,0.3475,United,,victor_haydin,,0,@united it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room,,2015-02-22 03:40:16 -0800,,Kyiv
569460417954746368,negative,1.0,Customer Service Issue,1.0,United,,bartha75,,0,@united  once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money?,"[0.0, 0.0]",2015-02-22 03:35:18 -0800,san diego,
569459716906229760,neutral,0.6444,,,United,,MichaelJGlasgow,,0,"Sorry, @united. I accidentally popuLate Flightd with you instead of @USAirways. Can't wait 'til ""U"" are the only ""U"" in the sky. #NewAmericanStinks",,2015-02-22 03:32:31 -0800,"Raleigh, North Carolina, USA",
569459543236874240,negative,1.0,Cancelled Flight,1.0,United,,greghm88,,0,@united you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options?,,2015-02-22 03:31:49 -0800,London,
569457148129779714,negative,1.0,Lost Luggage,1.0,United,,meigheyburn,,0,@united where is my bag?? I'm in Mexico about to go build a house &amp; my suitcase never got on my flight from CLE w me. I need it. SAN68059M,,2015-02-22 03:22:18 -0800,"Akron, Ohio",Eastern Time (US & Canada)
569456035930484737,negative,0.3548,Lost Luggage,0.3548,United,,jimbradshaw4,,0,@united I know that. Thanks for the standard reply.,,2015-02-22 03:17:53 -0800,,Eastern Time (US & Canada)
569454641320062976,negative,1.0,Customer Service Issue,0.6783,United,,chivo2089,,0,@united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you,,2015-02-22 03:12:21 -0800,Guatemala,
569454437288140800,negative,1.0,Bad Flight,0.6289,United,,ahaeder,,0,@united This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note.,,2015-02-22 03:11:32 -0800,PDX,
569453313462132736,positive,1.0,,,United,,MrTrippe,,0,@united thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW,,2015-02-22 03:07:04 -0800,Terra Prime,
569451362687143936,negative,1.0,Cancelled Flight,0.3787,United,,throthra,,0,"@united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports",,2015-02-22 02:59:19 -0800,,
569448465991737345,negative,1.0,Flight Attendant Complaints,0.344,United,,MMMarketing2014,,0,@united no my concerns were not addressed,,2015-02-22 02:47:48 -0800,#Westford #marketing ,
569445528225718272,negative,1.0,Lost Luggage,0.6875,United,,plazaroff,,0,@united DUH and done. bag whereabouts unknown. Greeeaat,,2015-02-22 02:36:08 -0800,,Mountain Time (US & Canada)
569444898660691968,negative,1.0,Late Flight,0.3488,United,,throthra,,0,"@united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks",,2015-02-22 02:33:38 -0800,,
569444456660750337,negative,1.0,Customer Service Issue,0.6459,United,,throthra,,0,"@united oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA.",,2015-02-22 02:31:52 -0800,,
569441937826164736,negative,1.0,Customer Service Issue,0.6709,United,,jaykirell,,0,@united @MaxAbrahms *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff?,,2015-02-22 02:21:52 -0800,"Long Island, NY",Eastern Time (US & Canada)
569440689253158912,negative,1.0,Lost Luggage,1.0,United,,MaxAbrahms,,1,Thanks @united for writing back. To assist you can return the bag you lost &amp; clean up the feces sprinkled in your bathroom. Too much to ask?,,2015-02-22 02:16:54 -0800,"Boston, MA",Atlantic Time (Canada)
569439706339024896,negative,1.0,Customer Service Issue,1.0,United,,Whosgunz,,0,@united you hung up on me again.,,2015-02-22 02:13:00 -0800,,
569439089063280640,negative,1.0,Customer Service Issue,1.0,United,,Whosgunz,,0,"@united your ""customer service"" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!",,2015-02-22 02:10:33 -0800,,
569438763115536384,negative,1.0,Flight Attendant Complaints,0.6438,United,,Whosgunz,,0,@united it's disgusting and unconscionable the treatment I've received tonight.,,2015-02-22 02:09:15 -0800,,
569438531686424577,negative,1.0,Customer Service Issue,1.0,United,,Whosgunz,,0,@united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours!,,2015-02-22 02:08:20 -0800,,
569435214717562881,negative,1.0,Late Flight,1.0,United,,joynal03,,0,@united @ThisIsCoach Every time my united flight got delayed. this is a big frustration.,,2015-02-22 01:55:09 -0800,,
569433059168260096,negative,1.0,Customer Service Issue,1.0,United,,Whosgunz,,0,@united you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow????,,2015-02-22 01:46:35 -0800,,
569431307152953344,negative,1.0,Lost Luggage,1.0,United,,MaxAbrahms,,0,".@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost &amp; return it.",,2015-02-22 01:39:37 -0800,"Boston, MA",Atlantic Time (Canada)
569428644432617473,negative,1.0,Customer Service Issue,0.6598,United,,suntoshi,,0,@united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best,,2015-02-22 01:29:02 -0800,"Bedford, Nh",Eastern Time (US & Canada)
569428333500375040,negative,1.0,Lost Luggage,0.6837,United,,suntoshi,,0,"@united is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress,",,2015-02-22 01:27:48 -0800,"Bedford, Nh",Eastern Time (US & Canada)
569427993958883328,negative,1.0,Bad Flight,1.0,United,,plazaroff,,1,@united 1k member broken seat back broken tv broken light lost bag  gee thnx. UA922 awesome job,,2015-02-22 01:26:27 -0800,,Mountain Time (US & Canada)
569420890003410944,negative,1.0,Customer Service Issue,1.0,United,,Whosgunz,,0,@united absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is  unreal!!,,2015-02-22 00:58:14 -0800,,
569419949007085568,negative,0.6528,Can't Tell,0.6528,United,,Whosgunz,,0,@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.,,2015-02-22 00:54:29 -0800,,
569418652128296960,negative,1.0,Customer Service Issue,0.696,United,,Whosgunz,,0,@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.,,2015-02-22 00:49:20 -0800,,
569418497694035969,negative,1.0,Customer Service Issue,1.0,United,,Whosgunz,,0,@united thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times.,,2015-02-22 00:48:43 -0800,,
569418233322872833,negative,1.0,Customer Service Issue,1.0,United,,Whosgunz,,0,@united you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x.,,2015-02-22 00:47:40 -0800,,
569416650325303297,negative,1.0,Bad Flight,0.3693,United,,throthra,,0,@united you can read the full story when I submit a case to your team about the pilot of flight 6232 and why we are sleeping in DIA,,2015-02-22 00:41:23 -0800,,
569415643474362368,neutral,1.0,,,United,,MissDanaJones,,0,@united what's with the layover in Canada from the UA125? Is that scheduled?,,2015-02-22 00:37:23 -0800,"Berlin, Germany",Berlin
569415109933531136,negative,1.0,Late Flight,0.6627,United,,throthra,,0,@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.,,2015-02-22 00:35:16 -0800,,
569415076400242688,negative,1.0,Flight Booking Problems,0.672,United,,RoyLe9,,0,@united I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why?,,2015-02-22 00:35:08 -0800,,Bucharest
569411383265075203,negative,1.0,Bad Flight,1.0,United,,gregliefooghe,,0,@united new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550,"[37.61980156, -122.38447633]",2015-02-22 00:20:27 -0800,San Francisco,Pacific Time (US & Canada)
569407352299847680,negative,0.7029,Late Flight,0.3619,United,,MarkGilden,,0,@united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!,"[33.94171725, -118.39844033]",2015-02-22 00:04:26 -0800,"Honolulu, HI",Pacific Time (US & Canada)
569404245142855680,negative,0.6545,Late Flight,0.6545,United,,TimBouhour,,0,@united after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets,,2015-02-21 23:52:05 -0800,"Raleigh, NC",
569402506792407041,negative,1.0,Lost Luggage,1.0,United,,SCVPools,,0,@united where is our luggage,,2015-02-21 23:45:11 -0800,Southern California and Hawaii,
569400869768302592,negative,0.6856,Late Flight,0.6856,United,,mrp,,0,@united we just left @flySFO (delayed). http://t.co/XzBAjMiekx,,2015-02-21 23:38:40 -0800,sf - austin - sydney,Alaska
569400431002173441,neutral,0.6845,,,United,,kreespa,,0,@united all set. Figured it out at the baggage office!,,2015-02-21 23:36:56 -0800,Little Rhody,Eastern Time (US & Canada)
569397314240049152,negative,1.0,Can't Tell,0.7158,United,,Finrz,,0,@united screws up again...to be expected! NEVER AGAIN!,,2015-02-21 23:24:33 -0800,"iPhone: 55.946030,-3.189382",Hawaii
569395649310883840,negative,1.0,Bad Flight,0.6484,United,,Ofbikesandbirds,,0,@united why don't you allow families with small children to board first anymore? Our next flight will be on another airline...,,2015-02-21 23:17:56 -0800,,
569392315409829888,positive,1.0,,,United,,billqamz,,0,@united Life goal: complete ✔️,,2015-02-21 23:04:41 -0800,East Coast,
569390507526369280,neutral,1.0,,,United,,EmilyIsBach,,0,@united I have $20 and I'll draw you a super sweet picture of your choosing. Will that get me round-trip to San Diego? 🌴🌴 It's so cold here.,,2015-02-21 22:57:30 -0800,"Potsdam, NY",Eastern Time (US & Canada)
569387614265954304,negative,1.0,Cancelled Flight,1.0,United,,RJordan47,,0,@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.,,2015-02-21 22:46:00 -0800,Oklahoma,Central Time (US & Canada)
569385898573299712,negative,1.0,Can't Tell,0.3495,United,,ChrisJValdez,,0,"@united That's called throwing ""loyalty"" out the window and trying to give less awards.",,2015-02-21 22:39:11 -0800,"Yokohama, Japan",Central Time (US & Canada)
569385864712704001,negative,1.0,Lost Luggage,0.6609,United,,annnnge,,0,"@united your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??",,2015-02-21 22:39:03 -0800,☁️,
569385784685363201,negative,0.6621,Bad Flight,0.3483,United,,ChrisJValdez,,0,"@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1/10 the perk?",,2015-02-21 22:38:44 -0800,"Yokohama, Japan",Central Time (US & Canada)
569385496675295232,negative,1.0,Customer Service Issue,0.6714,United,,JSJ35,,0,@united that's not an apology. Say it.,,2015-02-21 22:37:35 -0800,Blue Area of the Moon,Eastern Time (US & Canada)
569383892542738432,positive,0.6683,,,United,,StephanieWeyant,,0,@united Just sent a DM. Thank you for the acknowledgment.,,2015-02-21 22:31:13 -0800,New York City,
569382132231110656,neutral,0.6592,,,United,,JEOKOO1,,0,@united download jeokoo the American app for air travelers,,2015-02-21 22:24:13 -0800,"Washington, DC. ",
569381891809214464,negative,1.0,Customer Service Issue,0.6762,United,,Mare_McCoy,,0,@united been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?,,2015-02-21 22:23:16 -0800,Kansas,Central Time (US & Canada)
569380923847909376,negative,1.0,Customer Service Issue,1.0,United,,JSJ35,,0,@united no apology? Cool.,,2015-02-21 22:19:25 -0800,Blue Area of the Moon,Eastern Time (US & Canada)
569380416219709440,negative,1.0,Customer Service Issue,0.3424,United,,JSJ35,,0,"@united you ask a lot of customers who  you routinely screw over. You know that, right?",,2015-02-21 22:17:24 -0800,Blue Area of the Moon,Eastern Time (US & Canada)
569380122194636800,negative,0.6559,Lost Luggage,0.6559,United,,annnnge,,0,@united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...,,2015-02-21 22:16:14 -0800,☁️,
569379756673597444,negative,1.0,Lost Luggage,0.7118,United,,annnnge,,0,"@united I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers....",,2015-02-21 22:14:47 -0800,☁️,
569379726562869248,negative,1.0,Late Flight,0.6526,United,,JSJ35,,0,@united somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain.,,2015-02-21 22:14:40 -0800,Blue Area of the Moon,Eastern Time (US & Canada)
569379367077355520,negative,1.0,Flight Attendant Complaints,0.6421,United,,AppAmy,,0,@united Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -&gt; IAH (UA252) #wastedtime,,2015-02-21 22:13:14 -0800,,
569378568628674561,negative,1.0,Customer Service Issue,1.0,United,,mollypriddy,,0,@united has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool.,,2015-02-21 22:10:03 -0800,"Kalispell, MT",Mountain Time (US & Canada)
569376145000390656,negative,1.0,Customer Service Issue,1.0,United,,tweets1971,,0,@united we have tried to change our flight THREE times on the phone and got disconnected each time.,,2015-02-21 22:00:26 -0800,Boston,
569374127187820545,negative,1.0,Customer Service Issue,0.7040000000000001,United,,L_Simmons,,0,"@united poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage",,2015-02-21 21:52:25 -0800,"Vancouver, BC",Eastern Time (US & Canada)
569374011131453441,negative,1.0,Can't Tell,0.3838,United,,djMaxM,,0,"@united has been showing the same tone deaf video for all these years about how ""wifi is coming!"" Hah.Not before I leave. @VirginAmerica ftw",,2015-02-21 21:51:57 -0800,"Brookline, Massachusetts",Quito
569373743698591744,neutral,1.0,,,United,,billqamz,,0,@united Can I get a follow? I fly with you for Christmas.,,2015-02-21 21:50:53 -0800,East Coast,
569370900568502272,negative,1.0,Late Flight,0.6867,United,,throthra,,0,"@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD",,2015-02-21 21:39:35 -0800,,
569370010751094784,negative,1.0,Late Flight,0.6484,United,,throthra,,0,@united look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7,,2015-02-21 21:36:03 -0800,,
569369416963633152,positive,1.0,,,United,,gwen1013,,0,@united thank you! Much appreciation for your help.,,2015-02-21 21:33:42 -0800,"New Haven, CT",
569369331173363712,negative,1.0,Bad Flight,0.6729,United,,tippykayak,,0,"@united Been sitting on flight 435 for an hour after landing in Newark. First no gate, then no jetway operator. Seriously!?",,2015-02-21 21:33:21 -0800,"Branford, CT",Eastern Time (US & Canada)
569369243965362176,negative,1.0,Customer Service Issue,0.6809,United,,drr51664,,0,@united worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354   Disappointed,,2015-02-21 21:33:00 -0800,Central NJ,
569368621077692417,negative,1.0,Late Flight,1.0,United,,apopnj01,,0,@united - not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting  for over 1 hr,,2015-02-21 21:30:32 -0800,USA,Eastern Time (US & Canada)
569368523178270721,negative,1.0,Cancelled Flight,0.3388,United,,throthra,,0,@united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo,,2015-02-21 21:30:08 -0800,,
569368286128771072,negative,1.0,Customer Service Issue,0.6735,United,,21stCenturyMom,,0,"@United - routing a person from Houston to Newark, NJ  and then to SFO is not acceptable.",,2015-02-21 21:29:12 -0800,,Pacific Time (US & Canada)
569368056855552001,neutral,1.0,,,United,,WM_j_MW,,0,@united Phone,,2015-02-21 21:28:17 -0800,"Wake Forest, NC",Eastern Time (US & Canada)
569367983065137152,negative,0.67,Can't Tell,0.67,United,,WM_j_MW,,0,"@united Freakin""",,2015-02-21 21:28:00 -0800,"Wake Forest, NC",Eastern Time (US & Canada)
569367755670966272,neutral,1.0,,,United,,WM_j_MW,,0,@united Pick,,2015-02-21 21:27:05 -0800,"Wake Forest, NC",Eastern Time (US & Canada)
569367682811715585,negative,0.6554,Can't Tell,0.6554,United,,WM_j_MW,,0,@united Suck,,2015-02-21 21:26:48 -0800,"Wake Forest, NC",Eastern Time (US & Canada)
569366968446246912,negative,1.0,Late Flight,0.6863,United,,WM_j_MW,,0,@united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD,,2015-02-21 21:23:58 -0800,"Wake Forest, NC",Eastern Time (US & Canada)
569366889719304192,negative,1.0,Can't Tell,1.0,United,,Boards707,,0,@united 20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR #getmeoffrhisFUCKINplane,,2015-02-21 21:23:39 -0800,"Belmar, NJ",Eastern Time (US & Canada)
569366337929105408,neutral,0.6698,,0.0,United,,WM_j_MW,,0,@united 24 seats available on the 2:15 pm from ORD to RDU...I need 2 seats please,,2015-02-21 21:21:27 -0800,"Wake Forest, NC",Eastern Time (US & Canada)
569366184904122369,negative,1.0,Customer Service Issue,1.0,United,,alexisniicole25,,0,@united I'm still trying to get things worked out and you have yet to respond back.,,2015-02-21 21:20:51 -0800,,
569366138963959808,negative,1.0,Flight Booking Problems,0.6509,United,,worldknits,,0,"@united screwed up our reservation- they assigned a new # to just one of us &amp; when they changed our flight, only changed the original #.",,2015-02-21 21:20:40 -0800,"Fredericksburg, VA",Eastern Time (US & Canada)
569365692618661888,negative,1.0,Customer Service Issue,1.0,United,,WM_j_MW,,0,@united 25 min hold has now progressed to over an hour...919-675-0985,,2015-02-21 21:18:54 -0800,"Wake Forest, NC",Eastern Time (US & Canada)
569365278963798017,negative,1.0,Can't Tell,1.0,United,,WM_j_MW,,0,@united YOU SUCK!,,2015-02-21 21:17:15 -0800,"Wake Forest, NC",Eastern Time (US & Canada)
569364927191719937,negative,0.7087,Can't Tell,0.3707,United,,_BenHoffman_,,0,"@united yo, you need a new website really badly. This day and age...",,2015-02-21 21:15:51 -0800,"Venice, CA",Central Time (US & Canada)
569364890307190784,neutral,1.0,,,United,,kreespa,,0,@united if I was rebooked do I have to pick up my luggage?,,2015-02-21 21:15:42 -0800,Little Rhody,Eastern Time (US & Canada)
569364374755930112,negative,1.0,Late Flight,1.0,United,,Blondiemcl6,,0,@united how can u not have gate ready or gate agent for going on hour two,,2015-02-21 21:13:39 -0800,somerville nj,Central Time (US & Canada)
569363796113764352,negative,0.6809,Bad Flight,0.3723,United,,jackiehoglund,,0,@united just DM'd,,2015-02-21 21:11:21 -0800,"Boston, MA",Quito
569363354428567552,negative,1.0,Flight Booking Problems,0.6306,United,,kreespa,,1,@united had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :(,,2015-02-21 21:09:36 -0800,Little Rhody,Eastern Time (US & Canada)
569363221791928320,neutral,0.68,,0.0,United,,jackiehoglund,,0,@united I am following - you need to follow me for DM?,,2015-02-21 21:09:04 -0800,"Boston, MA",Quito
569363188120207360,negative,1.0,Customer Service Issue,1.0,United,,Fader_Jockey,,0,@united it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min,,2015-02-21 21:08:56 -0800,"Chicago, IL",Central Time (US & Canada)
569363173817643009,negative,1.0,Late Flight,0.7008,United,,Blondiemcl6,,0,"@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent.",,2015-02-21 21:08:53 -0800,somerville nj,Central Time (US & Canada)
569361701495304192,neutral,0.6655,,0.0,United,,kreespa,,0,@united just called and did it. Should have earlier because I'm being sent to DCA first and THEN to pvd. We may rent a car instead.,,2015-02-21 21:03:02 -0800,Little Rhody,Eastern Time (US & Canada)
569359780491476992,negative,1.0,Lost Luggage,1.0,United,,mjfredricks259,,0,"@united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?",,2015-02-21 20:55:24 -0800,,
569359055937908736,neutral,1.0,,,United,,AMMBoman,,0,@united I went from Sacramento to Minneapolis at the end of October 2014 in business class.,,2015-02-21 20:52:31 -0800,Kaizen 改善,Arizona
569357781402308608,negative,1.0,Customer Service Issue,0.6727,United,,hannahcbeck,,1,@united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder.,"[34.99254864, -80.92841859]",2015-02-21 20:47:27 -0800,"Hoboken, NJ",Eastern Time (US & Canada)
569357497871437824,negative,1.0,Customer Service Issue,0.6552,United,,throthra,,0,@united I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks,,2015-02-21 20:46:20 -0800,,
569357196141719552,positive,1.0,,,United,,mrp,,0,@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk,"[37.61829369, -122.39192247]",2015-02-21 20:45:08 -0800,sf - austin - sydney,Alaska
569353669738688512,negative,1.0,Lost Luggage,1.0,United,,Soniascrocchi15,,1,@united i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou,,2015-02-21 20:31:07 -0800,,
569352559598682112,negative,1.0,Customer Service Issue,0.653,United,,kevinforgoogle,,1,@united sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience,,2015-02-21 20:26:42 -0800,"San Francisco, CA",
569351147930169344,negative,1.0,Late Flight,1.0,United,,kevinforgoogle,,0,@united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv,,2015-02-21 20:21:06 -0800,"San Francisco, CA",
569350924633812992,negative,1.0,Bad Flight,0.3667,United,,kevinforgoogle,,0,@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm,,2015-02-21 20:20:13 -0800,"San Francisco, CA",
569349932131487746,negative,0.6774,Late Flight,0.3763,United,,kreespa,,0,"@united considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :/ hope car rentals are available",,2015-02-21 20:16:16 -0800,Little Rhody,Eastern Time (US & Canada)
569349274049368064,neutral,0.6957,,0.0,United,,c4pyro,,0,@united I see several economy plus can you put us in those. We don't have to be seated together,,2015-02-21 20:13:39 -0800,,
569347118034501632,positive,0.6593,,0.0,United,,dHowITzr,,0,@united What a really GREAT &amp; FLATTERING story about you! You should be very proud :) http://t.co/7br5t5QCXk (via @ParachuteGuy),,2015-02-21 20:05:05 -0800,"Toronto, Canada",Eastern Time (US & Canada)
569346431833673732,neutral,0.6362,,,United,,JimStarkBalla,,0,@united I see you coming to get me and @AggieMensGolf in Hawaii! #12thMan http://t.co/G8DKa3Edhf,"[21.32911863, -157.91749165]",2015-02-21 20:02:21 -0800,Htown,
569346420139905024,negative,1.0,Customer Service Issue,1.0,United,,ambersings,,0,@united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!,,2015-02-21 20:02:19 -0800,New York,Pacific Time (US & Canada)
569345701487906818,negative,0.6809,Cancelled Flight,0.6809,United,,kimbatronic,,0,@united do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm?,,2015-02-21 19:59:27 -0800,San Francisco,Pacific Time (US & Canada)
569344598482546690,negative,1.0,Customer Service Issue,1.0,United,,ralonG2013,,0,@United also ran out of water and refused service #costumerservice #legit #jk,,2015-02-21 19:55:04 -0800,just living the dream ,
569343661063823360,neutral,1.0,,,United,neutral,aushianya,,0,@united I have a question,,2015-02-21 19:51:21 -0800,,
569343186046332928,negative,0.6779999999999999,Bad Flight,0.3522,United,,tech_henrywong,,0,@United Can you increase the legroom? : How airlines compare http://t.co/diUfep8n2q via @CNNMoney,,2015-02-21 19:49:28 -0800,Greater Seattle Area,Pacific Time (US & Canada)
569342888615620609,negative,1.0,Flight Booking Problems,0.6809,United,,independentid,,0,"@united on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare?",,2015-02-21 19:48:17 -0800,"Vancouver, Canada",Pacific Time (US & Canada)
569342670184648704,neutral,1.0,,,United,,c4pyro,,0,@united I see two flights with two seats in the morning can we get on those,,2015-02-21 19:47:25 -0800,,
569342220534288384,negative,1.0,Bad Flight,0.6303,United,,ScottyNeuman,,1,@united 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day @united,,2015-02-21 19:45:37 -0800,"Montana, God's country
",Pacific Time (US & Canada)
569341769114128386,negative,1.0,Flight Attendant Complaints,0.6666,United,,suntoshi,,0,@united the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies,,2015-02-21 19:43:50 -0800,"Bedford, Nh",Eastern Time (US & Canada)
569340749466226688,negative,1.0,Late Flight,0.6787,United,,mesapuyo,,0,@united the drunk guy you threw out of flight UA936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food.,,2015-02-21 19:39:47 -0800,Washington-Vancouver-Medellín,
569340645023698944,negative,1.0,Late Flight,0.6783,United,,Chunkingtonchad,,0,"@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards",,2015-02-21 19:39:22 -0800,,
569340200934969344,neutral,0.6632,,,United,,c4pyro,,0,@united we will be at the airport first thing in the morning,,2015-02-21 19:37:36 -0800,,
569340120790233089,negative,1.0,Bad Flight,0.6373,United,,MMMarketing2014,,0,@united I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat,,2015-02-21 19:37:17 -0800,#Westford #marketing ,
569339467615506435,negative,1.0,Flight Attendant Complaints,0.6334,United,,MMMarketing2014,,1,@united well this one missed the mark.  She was in a snit from the minute I stepped up to the counter,,2015-02-21 19:34:41 -0800,#Westford #marketing ,
569339181136113664,neutral,0.6769,,,United,,c4pyro,,0,@united Doesn't have to be same flight 2 and 2 will work also,,2015-02-21 19:33:33 -0800,,
569339072805797888,negative,1.0,Flight Attendant Complaints,0.6568,United,,D4Duskes,,0,@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan,,2015-02-21 19:33:07 -0800,Montreal,Eastern Time (US & Canada)
569338724787593216,negative,1.0,Late Flight,1.0,United,,mesapuyo,,0,@united we've been seating for 5hrs inside flight UA936 at #IAD delayed. We've only been offered water &amp; cookies in business class. #failed,"[38.95801195, -77.44365722]",2015-02-21 19:31:44 -0800,Washington-Vancouver-Medellín,
569338441172983809,negative,1.0,Can't Tell,0.6809,United,,MattySags,,0,@united please get me off this plane #UA57,,2015-02-21 19:30:36 -0800,"New York, NY",
569338341306572800,neutral,0.6745,,,United,,CoachMcRoberts,,0,@united yes. On a nonstop to Memphis tomorrow morning. With the snow coming in I got my fingers crossed it will go.,,2015-02-21 19:30:13 -0800,"Oxford, MS",
569338032572116992,neutral,0.6745,,0.0,United,,jackiehoglund,,0,@united traveling with 3 young kids!! Chose our original flights for a reason.,,2015-02-21 19:28:59 -0800,"Boston, MA",Quito
569337969233887232,negative,1.0,Can't Tell,0.6526,United,,jackiehoglund,,0,@united have since dropped to 2 layovers but still not acceptable.,,2015-02-21 19:28:44 -0800,"Boston, MA",Quito
569337916872220673,negative,1.0,Bad Flight,0.6846,United,,jackiehoglund,,0,@united our 1 layover itinerary was swapped for a 3 layover itinerary - really?!?,,2015-02-21 19:28:31 -0800,"Boston, MA",Quito
569337916125798401,negative,1.0,Late Flight,1.0,United,,mesapuyo,,0,"@united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD.  #failed","[38.93770157, -77.4551004]",2015-02-21 19:28:31 -0800,Washington-Vancouver-Medellín,
569337830184345601,negative,1.0,Late Flight,0.3441,United,,jackiehoglund,,0,@united not completely.  Our flight was changed in July but we never received notification.,,2015-02-21 19:28:11 -0800,"Boston, MA",Quito
569337170210607105,neutral,1.0,,,United,,c4pyro,,0,@united are there any upgrades avail to get us all on the same flight,,2015-02-21 19:25:33 -0800,,
569336402401472512,negative,0.6988,Cancelled Flight,0.3695,United,,Colettod,,0,@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags,,2015-02-21 19:22:30 -0800,"Ottawa, ON",Eastern Time (US & Canada)
569336252597731329,negative,0.6629999999999999,Lost Luggage,0.6629999999999999,United,,Colettod,,0,@united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw,,2015-02-21 19:21:55 -0800,"Ottawa, ON",Eastern Time (US & Canada)
569336095411965952,negative,0.6572,Customer Service Issue,0.3327,United,,ssegraves,,0,@united can you make sure I’m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it.,,2015-02-21 19:21:17 -0800,PDX / LGA / TXL / ✈,Central Time (US & Canada)
569335779371003904,positive,0.3656,,0.0,United,,c4pyro,,0,@united so is that two seats avail so far for us.,,2015-02-21 19:20:02 -0800,,
569335521752715264,negative,1.0,Can't Tell,1.0,United,,21stCenturyMom,,0,@united has once again earned a place as the worst airline in the business,,2015-02-21 19:19:00 -0800,,Pacific Time (US & Canada)
569334462292434944,neutral,1.0,,,United,,ntrogers,,0,@united is flight number 1142 Denver to Las Vegas 1125 on Sunday feb 22 Cancelled Flighted ?,,2015-02-21 19:14:48 -0800,,
569333972452265985,negative,0.684,Customer Service Issue,0.3499,United,,Jo_Frost,,0,"@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?",,2015-02-21 19:12:51 -0800,Global,Quito
569332961813753856,negative,1.0,Bad Flight,0.6721,United,,IssenSvensson,,0,@united I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream.,,2015-02-21 19:08:50 -0800,Sweden,
569332086345220096,negative,0.6562,Can't Tell,0.3568,United,,gwen1013,,0,"@united Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff",,2015-02-21 19:05:21 -0800,"New Haven, CT",
569332072185249792,negative,1.0,Late Flight,1.0,United,,danklein2112,,0,"@united flight UA1459 sitting at newark waiting for a gate, seriously??? #threehoursLate Flight",,2015-02-21 19:05:18 -0800,,
569331162897739776,negative,1.0,Can't Tell,0.3547,United,,stevestillalive,,0,@united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for,"[37.61839686, -122.38751]",2015-02-21 19:01:41 -0800,"San Diego, CA",Pacific Time (US & Canada)
569331021163814912,negative,1.0,Late Flight,1.0,United,,TimBouhour,,0,"@united boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much",,2015-02-21 19:01:07 -0800,"Raleigh, NC",
569330919020093442,neutral,0.6414,,0.0,United,,patrick_maness,,0,"@united After all I have been through on this trip, can you get me on another airline home?",,2015-02-21 19:00:43 -0800,Rhode Island,Eastern Time (US & Canada)
569330683623186433,negative,1.0,Cancelled Flight,1.0,United,,keithdunn,,0,@united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.,,2015-02-21 18:59:47 -0800,"arlington, va",Eastern Time (US & Canada)
569330646901895169,negative,0.6702,longlines,0.3723,United,,stevestillalive,,0,@united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying,"[37.61926072, -122.38812564]",2015-02-21 18:59:38 -0800,"San Diego, CA",Pacific Time (US & Canada)
569330115114627073,negative,1.0,Flight Attendant Complaints,0.6556,United,,ZachAlpert,,0,"@united it's 9:56, and the desk attendant stated we would ""sit awhile"" until given the all clear. Lack of communication seems to the norm.",,2015-02-21 18:57:31 -0800,"Chicago, IL",Central Time (US & Canada)
569330006985347072,negative,1.0,Can't Tell,0.6593,United,,Sean_Stamos,,0,@united had been suffering immensely ever since this merge .. Hopefully I'll never have to fly @united ever again ..,,2015-02-21 18:57:05 -0800,Coastal,Eastern Time (US & Canada)
569329401122426880,negative,1.0,Bad Flight,1.0,United,,tarlonious,,0,@united I'd really like to get off of this plane now.,,2015-02-21 18:54:41 -0800,,
569329378061979648,negative,1.0,Late Flight,0.7161,United,,Sean_Stamos,,0,@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics,,2015-02-21 18:54:36 -0800,Coastal,Eastern Time (US & Canada)
569328755409326080,negative,1.0,Bad Flight,1.0,United,,patrickbeiers,,0,@united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding.,,2015-02-21 18:52:07 -0800,"ORLANDO, FL",
569328128310403073,negative,1.0,Flight Attendant Complaints,0.6771,United,,MMMarketing2014,,1,@united Sandra at ur international checkin counter was rude and offensive.  She commented she didn't care if I complained cuz she had 25yrs,,2015-02-21 18:49:38 -0800,#Westford #marketing ,
569328072027189248,negative,0.6762,Flight Attendant Complaints,0.3524,United,,patrick_maness,,0,@united My contact stuff is in the bag and I'm legally blind. This is so messed up.,,2015-02-21 18:49:24 -0800,Rhode Island,Eastern Time (US & Canada)
569327949553520640,negative,1.0,Lost Luggage,1.0,United,,patrick_maness,,0,@united Did I mention that I was ON THE PLANE so is my luggage. My luggage that I'm not going to have for how many days.,,2015-02-21 18:48:55 -0800,Rhode Island,Eastern Time (US & Canada)
569327646917537793,negative,1.0,Customer Service Issue,1.0,United,,FarmerFlo,,1,@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!,,2015-02-21 18:47:43 -0800,Cheltenham,
569326940252991488,negative,1.0,Can't Tell,0.6411,United,,patrick_maness,,0,@united Tell me that you're at least going to cover a room and get me out of here.,,2015-02-21 18:44:54 -0800,Rhode Island,Eastern Time (US & Canada)
569326818697871360,negative,1.0,Bad Flight,0.3773,United,,patrick_maness,,1,@united OMG!!! you just bumped me off the last flight. Can this get any worse.,,2015-02-21 18:44:25 -0800,Rhode Island,Eastern Time (US & Canada)
569325988921810945,negative,1.0,Can't Tell,0.6702,United,,niais,,1,@united Which just speaks to basically the worst designed web system ever.,,2015-02-21 18:41:07 -0800,"Austin, TX",Central Time (US & Canada)
569325844906115072,negative,1.0,Flight Booking Problems,0.6383,United,,niais,,0,"@united Yeah, I tried that about 10 times for two different tickets, and it told me to ""Try again Late Flightr"".",,2015-02-21 18:40:33 -0800,"Austin, TX",Central Time (US & Canada)
569325061892481024,negative,1.0,Flight Attendant Complaints,0.6745,United,,throthra,,0,@united please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. #unitedsucks,,2015-02-21 18:37:26 -0800,,
569324295635247104,neutral,0.6774,,0.0,United,,Manda_Bear_143,,0,@united U blow,,2015-02-21 18:34:24 -0800,401 SK,Eastern Time (US & Canada)
569323727818657792,negative,0.6737,Bad Flight,0.3474,United,,hadAbadWeek,,0,@united what exactly do you hang on this hook? http://t.co/ZHxOk07Aqa,,2015-02-21 18:32:08 -0800,,
569323015550296064,negative,1.0,Cancelled Flight,1.0,United,,hsimpson100,,1,"@United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!",,2015-02-21 18:29:19 -0800,Belfast/Boston,
569322657822285824,negative,1.0,Flight Attendant Complaints,1.0,United,,throthra,,1,@united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick,,2015-02-21 18:27:53 -0800,,
569322456776892417,negative,1.0,Customer Service Issue,1.0,United,,MaxAbrahms,,3,.@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.,,2015-02-21 18:27:05 -0800,"Boston, MA",Atlantic Time (Canada)
569322372995551232,neutral,1.0,,,United,,BryceHuffman,,0,@united what's the best way to get your tickets? Print off at home or go to check in desk?,,2015-02-21 18:26:45 -0800,Saskatchewan ,Mountain Time (US & Canada)
569321739093614592,negative,1.0,Cancelled Flight,1.0,United,,leahgenise,,0,@united Pay for my hotel.... I'm a broke student #help,,2015-02-21 18:24:14 -0800,,Quito
569321654842564609,negative,0.3603,Late Flight,0.3603,United,,c4pyro,,0,@united all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help,,2015-02-21 18:23:54 -0800,,
569320594400874497,negative,1.0,Customer Service Issue,0.3465,United,,MMMarketing2014,,1,@united what a nightmare!!  Both sides of my flights are a disaster!  At Houston getting attitude cuz I was sent to ticket counter,,2015-02-21 18:19:41 -0800,#Westford #marketing ,
569319928815202304,negative,1.0,Can't Tell,1.0,United,,JSJ35,,0,@united you're terrible.,,2015-02-21 18:17:03 -0800,Blue Area of the Moon,Eastern Time (US & Canada)
569319239900725248,negative,1.0,Lost Luggage,0.6402,United,,StephanieCarvin,,0,@united it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days!,,2015-02-21 18:14:18 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
569319188528963584,negative,0.6923,Customer Service Issue,0.6923,United,,cbtadvisors,,0,@united Anyone there? Did you read my DM?,,2015-02-21 18:14:06 -0800,"Cambridge, MA, USA",Central Time (US & Canada)
569319046790819840,positive,0.6496,,0.0,United,,absfine,,0,@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!,,2015-02-21 18:13:32 -0800,,Arizona
569318947729887232,negative,1.0,Bad Flight,1.0,United,,patrickbeiers,,0,"@united EWR TO MCO made unplanned landing because of pressurization failure. Worst pain I've EVER felt, I thought I was going to pass out",,2015-02-21 18:13:09 -0800,"ORLANDO, FL",
569318589817364481,negative,1.0,Late Flight,0.6823,United,,yajur,,0,@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.,,2015-02-21 18:11:43 -0800,Chicago,Central Time (US & Canada)
569318505755103232,negative,1.0,Late Flight,0.6478,United,negative,tarlonious,Late Flight,1,@united it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc,,2015-02-21 18:11:23 -0800,,
569318432648273920,negative,1.0,Customer Service Issue,1.0,United,,jackiehoglund,,0,@united trying to get a customer service agent.  Just landed in SFO.  Can't fly with 3 layovers with 3 kids!!,,2015-02-21 18:11:06 -0800,"Boston, MA",Quito
569317718886903809,neutral,0.6437,,0.0,United,,JoeRychalsky,,0,@united why are there no early morning flights from HNL to anywhere in the continental US? Example- Monday 4/20. Need flight to PHL,,2015-02-21 18:08:16 -0800,"Wilmington, Delaware",Eastern Time (US & Canada)
569316673942990848,negative,1.0,Lost Luggage,0.6685,United,,richardtitus,,0,@united nope I gave up - maybe they'll deliver it,,2015-02-21 18:04:07 -0800,"San Francisco, California",London
569316547673526272,positive,0.6997,,,United,,Mumon7,,0,@united Thanks for the upgrade- please try to get my company to approve more business class travel.,,2015-02-21 18:03:37 -0800,"Vancouver, WA",Pacific Time (US & Canada)
569316508352045056,negative,1.0,Late Flight,0.6871,United,,ZachAlpert,,1,@united more and more delays! No CS help at all! No notifications!,,2015-02-21 18:03:27 -0800,"Chicago, IL",Central Time (US & Canada)
569316417226600448,negative,1.0,Late Flight,0.6427,United,,tarlonious,,0,@united and waiting,,2015-02-21 18:03:05 -0800,,
569316018230677504,negative,0.6674,Late Flight,0.6674,United,,micp3208,,0,@united hoping there is a spare a/c for 1171 tomorrow!  Have a ship to board!  The sched aircraft is delayed from previous flts.,,2015-02-21 18:01:30 -0800,"Ocean, NJ",
569315878828949504,positive,0.6559999999999999,,,United,,mrskmwatkins,,0,@united Hubby made it by the skin of his teeth!   :),,2015-02-21 18:00:57 -0800,Philly Burbs,
569315664156069888,negative,1.0,Late Flight,0.6484,United,,JeremyPress1,,0,@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.,,2015-02-21 18:00:06 -0800,,
569314329276715010,negative,1.0,Lost Luggage,0.6344,United,,SoulFreeDreams,,0,"@united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, &amp; 13 hrs Late Flightr I'm still here with a lost bag &amp; no resolution",,2015-02-21 17:54:48 -0800,"Columbus,Ohio",Eastern Time (US & Canada)
569313492894752768,negative,1.0,Can't Tell,1.0,United,,SoulFreeDreams,,0,@united is the worst,,2015-02-21 17:51:28 -0800,"Columbus,Ohio",Eastern Time (US & Canada)
569312077954854913,negative,1.0,Late Flight,0.6806,United,,tarlonious,,0,@united still waiting,,2015-02-21 17:45:51 -0800,,
569310731486699520,negative,1.0,Can't Tell,0.3578,United,,EYA10,,0,"@united thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not",,2015-02-21 17:40:30 -0800,,
569310717393944577,negative,1.0,Late Flight,0.6716,United,,ericjramsey,,1,"@united...lies lies lies....still sitting at the gate, have not moved an inch http://t.co/LulGnwEfFH","[38.95638224, -77.43898845]",2015-02-21 17:40:26 -0800,"Washington, DC",Pacific Time (US & Canada)
569310253315174400,neutral,0.6259,,0.0,United,,jyotipethe,,0,"@united I have requested upgrade for EWR BOM flight, end of May. Miles + copay. When will i know if I am upgraded?",,2015-02-21 17:38:36 -0800,"Austin, Tx",Central Time (US & Canada)
569310249859080192,negative,1.0,Bad Flight,0.6295,United,,damahoff,,0,@united &amp; finally he was told he couldnt use the front of plane restrm (he was row7) though myself/others in rows behind him used w/no issue,,2015-02-21 17:38:35 -0800,"Milwaukee, WI",Central Time (US & Canada)
569310115377102850,negative,1.0,Customer Service Issue,0.6714,United,,aaron_lawlor,,1,"@united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful.",,2015-02-21 17:38:03 -0800,"Vernon Hills, IL",Central Time (US & Canada)
569309623825670145,neutral,1.0,,,United,,MarkKostka1,,0,@united any plans of restating nonstop service between IAD and South Florida?  We miss our flights to FLL.,,2015-02-21 17:36:06 -0800,,
569309296023998464,negative,1.0,longlines,0.6907,United,,ZachAlpert,,0,"@united instead of be told when we board, we have to wait for the emails telling us about the delays.",,2015-02-21 17:34:48 -0800,"Chicago, IL",Central Time (US & Canada)
569308775435390976,negative,1.0,Bad Flight,1.0,United,,damahoff,,0,"@united Additionally, my husband paid for tv service &amp; it stopped working about halfway through the flight.",,2015-02-21 17:32:43 -0800,"Milwaukee, WI",Central Time (US & Canada)
569308255966666753,neutral,1.0,,,United,,gwen1013,,0,@united following,,2015-02-21 17:30:40 -0800,"New Haven, CT",
569308224551309313,negative,1.0,Flight Attendant Complaints,0.6171,United,,damahoff,,0,"@united unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would",,2015-02-21 17:30:32 -0800,"Milwaukee, WI",Central Time (US & Canada)
569308168364425216,neutral,0.6641,,0.0,United,,idontbesoft,,1,@united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled,,2015-02-21 17:30:19 -0800,,
569307607007150080,negative,0.6465,Lost Luggage,0.6465,United,,maxcotter,,0,@united your baggage person told me to go through @AirCanada - they're handling my connecting flight.,,2015-02-21 17:28:05 -0800,toronto,Central Time (US & Canada)
569307466896424961,negative,1.0,Customer Service Issue,1.0,United,,lala0178,,1,@united I sent a PM over two weeks ago and have heard nothing!  #horribleservice #unitedsucks,,2015-02-21 17:27:31 -0800,pensacola,
569307047285690369,negative,0.6571,Flight Booking Problems,0.3399,United,,majacgray,,0,"@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta",,2015-02-21 17:25:51 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569306599577112577,positive,1.0,,,United,,Pseudonymous,,0,@united thank you! Excited to be working with you guys!,,2015-02-21 17:24:05 -0800,,Pacific Time (US & Canada)
569306302964506624,neutral,0.6904,,0.0,United,,Colettod,,0,@united could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU,,2015-02-21 17:22:54 -0800,"Ottawa, ON",Eastern Time (US & Canada)
569305546819571712,neutral,1.0,,,United,,c4pyro,,0,@united It appears there are six flights to Calgary tomorrow is this correct?,,2015-02-21 17:19:54 -0800,,
569304100048912384,negative,1.0,Customer Service Issue,0.3453,United,,tarlonious,,0,@united And yet we still haven't left yet and I can't watch my pre-paid DirectTV. #firstworldproblems,,2015-02-21 17:14:09 -0800,,
569303395460259840,negative,1.0,Customer Service Issue,1.0,United,,Jo_Frost,,0,@united yr team have me on hold for over an hour unhelpful Pls can you answer my question.,,2015-02-21 17:11:21 -0800,Global,Quito
569302758018420736,negative,1.0,Lost Luggage,1.0,United,,getpatrick,,1,.@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines,"[0.0, 0.0]",2015-02-21 17:08:49 -0800,"Montreal, Quebec CA",Eastern Time (US & Canada)
569302599591022592,neutral,0.6805,,0.0,United,,Jo_Frost,,2,"@united do u serve peanuts/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?",,2015-02-21 17:08:11 -0800,Global,Quito
569302568020549632,neutral,1.0,,,United,,c4pyro,,0,@united is there another airport closer to Calgary we can fly out of tomorrow.,,2015-02-21 17:08:04 -0800,,
569302490421833729,negative,1.0,Late Flight,1.0,United,,tarlonious,,1,@united Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice.,,2015-02-21 17:07:45 -0800,,
569302005111508992,negative,1.0,Lost Luggage,1.0,United,,hannahcbeck,,1,"@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm.","[35.07067492, -80.7899648]",2015-02-21 17:05:49 -0800,"Hoboken, NJ",Eastern Time (US & Canada)
569301951478935553,neutral,0.6672,,,United,,BethRunsDisney,,0,@united Yes. About an hour after landing.,,2015-02-21 17:05:37 -0800,NYC,Eastern Time (US & Canada)
569301745219850241,negative,1.0,Late Flight,0.6737,United,,Randy_King_SF,,0,@united just texted me to say flight is delayed due to air traffic control. BS! They pulled the plane in Late Flight #lies,,2015-02-21 17:04:47 -0800,"San Francisco, CA",Pacific Time (US & Canada)
569300959911768064,negative,1.0,Customer Service Issue,0.63,United,,seansegal,,0,@united 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?,,2015-02-21 17:01:40 -0800,,Eastern Time (US & Canada)
569300431412850688,neutral,1.0,,,United,,CoachMcRoberts,,0,@united On flight 1220 right now...,,2015-02-21 16:59:34 -0800,"Oxford, MS",
569300135328530432,neutral,1.0,,,United,,CoachMcRoberts,,0,@united Can you help me get a flight out tonight to Houston?Just don't want to be stuck here till Monday with all this bad weather moving in,,2015-02-21 16:58:24 -0800,"Oxford, MS",
569299492127842304,negative,1.0,Late Flight,1.0,United,,Randy_King_SF,,1,@united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest,,2015-02-21 16:55:50 -0800,"San Francisco, CA",Pacific Time (US & Canada)
569299401643917313,negative,1.0,Late Flight,0.3432,United,,cbtadvisors,,0,@united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family &amp; I miss cnxn in EWR. Please see my DMs.,,2015-02-21 16:55:29 -0800,"Cambridge, MA, USA",Central Time (US & Canada)
569298744337788928,negative,1.0,Cancelled Flight,1.0,United,,lowenberg,,0,@united we are the airline that has Cancelled Flightled flights TOMORROW to the NYC area,,2015-02-21 16:52:52 -0800,,
569298712247312384,neutral,0.6814,,0.0,United,,gwen1013,,0,@united hoping to get out earlier than 2/23 (only phone option) or assistance with hotel.,,2015-02-21 16:52:44 -0800,"New Haven, CT",
569298251418959872,negative,1.0,Cancelled Flight,0.6561,United,,leahgenise,,0,@united having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed!,,2015-02-21 16:50:54 -0800,,Quito
569298147144556544,negative,0.6236,Customer Service Issue,0.3277,United,,gwen1013,,0,@united I was on UA3782 and it was Cancelled Flightled. I'm waiting at customer service.,,2015-02-21 16:50:29 -0800,"New Haven, CT",
569297162795937792,neutral,0.6854,,0.0,United,,atom_burke,,0,@united I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines,,2015-02-21 16:46:35 -0800,"New York, NY",
569296784922578944,negative,1.0,Late Flight,1.0,United,,Angela_Saurine,,0,@united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!,"[43.60417384, -110.7362561]",2015-02-21 16:45:05 -0800,"Sydney, Australia",Sydney
569296585697464320,negative,1.0,Late Flight,0.657,United,,CoachMcRoberts,,1,@united 4595. We are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.Love United but this stinks,,2015-02-21 16:44:17 -0800,"Oxford, MS",
569296356143050754,negative,1.0,longlines,0.3462,United,,ScottyNeuman,,1,@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.,"[39.85760174, -104.66669625]",2015-02-21 16:43:22 -0800,"Montana, God's country
",Pacific Time (US & Canada)
569296055478722560,negative,1.0,Lost Luggage,1.0,United,,maxcotter,,1,"@united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!",,2015-02-21 16:42:11 -0800,toronto,Central Time (US & Canada)
569295556729823232,negative,1.0,Bad Flight,0.6566,United,,flyinhoc1,,1,@united how come a $27 shuttle bus from LGA to EWR has electrical power outlets but our new Airbus interiors do not? #whyjeff?,,2015-02-21 16:40:12 -0800,,
569294326259253248,negative,0.6831,Late Flight,0.3569,United,,ByronJ,,0,Reply to @united - Doesn't do any good to check outlets preflight when moved to different equipment after boarding due to malfunction.,,2015-02-21 16:35:19 -0800,"Foster City, CA",
569293965448458240,negative,1.0,Bad Flight,1.0,United,,DJTouf,,1,@united 15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K.,,2015-02-21 16:33:52 -0800,"Buffalo, NY",
569293296872222720,negative,1.0,Late Flight,1.0,United,,HPStorageGuy,,0,@united I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay.,,2015-02-21 16:31:13 -0800,Boise,Mountain Time (US & Canada)
569293295655866369,negative,1.0,Can't Tell,1.0,United,,JSJ35,,0,@united never again.,,2015-02-21 16:31:13 -0800,Blue Area of the Moon,Eastern Time (US & Canada)
569292823805042688,positive,1.0,,,United,,minion444,,0,@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR,"[26.07294988, -80.14147128]",2015-02-21 16:29:20 -0800,Central NJ,Eastern Time (US & Canada)
569291447377137664,neutral,0.6196,,0.0,United,,jbishop309,,0,@united who do I need to contact regrading a complaint and to get a voucher funds for future travel on United?,,2015-02-21 16:23:52 -0800,,Mountain Time (US & Canada)
569289995749494784,negative,1.0,Flight Booking Problems,0.3513,United,,thatchickmaggie,,1,@united is trying to strand us in Houston until tomorrow morning. pretty sure overFlight Booking Problems and maintenance aren't our fault.,,2015-02-21 16:18:06 -0800,"Washington, DC",Eastern Time (US & Canada)
569289573395800064,negative,1.0,Customer Service Issue,1.0,United,,bartha75,,0,@united  your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest,"[0.0, 0.0]",2015-02-21 16:16:25 -0800,san diego,
569287656607100929,negative,1.0,Bad Flight,0.3535,United,,ExplodingGreen,,0,@united fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint.,,2015-02-21 16:08:48 -0800,"Portland, Oregon",Pacific Time (US & Canada)
569287433008754688,positive,1.0,,,United,,michaelmcd,,0,@united that's great! pls let me know when u start!,,2015-02-21 16:07:55 -0800,Beijing | Los Angeles,Beijing
569287399131389953,neutral,0.6522,,,United,,Abdelati786,,0,@united @ehsanisMpowered lmfao,,2015-02-21 16:07:47 -0800,Heart of America,Central Time (US & Canada)
569287318898495490,negative,1.0,Flight Attendant Complaints,0.6961,United,,hadAbadWeek,,0,"@united God damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit.",,2015-02-21 16:07:28 -0800,,
569286569548320769,negative,1.0,Flight Attendant Complaints,0.3512,United,,luko,,1,@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed,,2015-02-21 16:04:29 -0800,Pittsburgh,Quito
569285045401178113,negative,1.0,Can't Tell,1.0,United,,JSJ35,,0,@united sucks.,,2015-02-21 15:58:26 -0800,Blue Area of the Moon,Eastern Time (US & Canada)
569283956484415490,negative,1.0,Cancelled Flight,0.684,United,,lowenberg,,1,@united I can understand that but to not have another plane available when there is a full day till departure is unacceptable. Phoenix?,,2015-02-21 15:54:06 -0800,,
569283845985427457,negative,1.0,Can't Tell,1.0,United,,annnnge,,0,@united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!,,2015-02-21 15:53:40 -0800,☁️,
569283511192051712,negative,1.0,longlines,0.3626,United,,gwen1013,,0,@united Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents.,,2015-02-21 15:52:20 -0800,"New Haven, CT",
569282692014977025,neutral,0.6325,,0.0,United,,JSJ35,,0,@united where's the crew for ua748?,,2015-02-21 15:49:05 -0800,Blue Area of the Moon,Eastern Time (US & Canada)
569282312203997185,positive,1.0,,,United,,jimccooper,,0,@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment.  Super nice agent at gate C4 ORD,,2015-02-21 15:47:34 -0800,,Eastern Time (US & Canada)
569281144186908672,negative,0.6565,Can't Tell,0.3539,United,,ZachAlpert,,0,@united quality work going on here. http://t.co/9xbO5daKaK,,2015-02-21 15:42:56 -0800,"Chicago, IL",Central Time (US & Canada)
569281033365037056,negative,1.0,Lost Luggage,0.6882,United,,hannahcbeck,,1,@united No customer service rep could confirm where my bag was &amp; each gave me different info. Ruined 2 events I had today. #disappointed,"[35.00096266, -80.87374938]",2015-02-21 15:42:29 -0800,"Hoboken, NJ",Eastern Time (US & Canada)
569280669593038848,negative,1.0,Can't Tell,0.6677,United,,MaxAbrahms,,1,@united We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline.,,2015-02-21 15:41:03 -0800,"Boston, MA",Atlantic Time (Canada)
569280157678071808,negative,0.7053,Customer Service Issue,0.3789,United,,hannahcbeck,,0,"@united yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent.","[35.00595547, -80.89437239]",2015-02-21 15:39:00 -0800,"Hoboken, NJ",Eastern Time (US & Canada)
569279586921353216,negative,1.0,Bad Flight,0.6955,United,,EYA10,,1,@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.,,2015-02-21 15:36:44 -0800,,
569278858123300864,positive,0.6787,,,United,,SmallMol,,0,@united I see. Thanks for explaining.,,2015-02-21 15:33:51 -0800,A Californian in London,
569278347441799169,negative,1.0,Customer Service Issue,0.6571,United,,gerryrard,,0,@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212,,2015-02-21 15:31:49 -0800,New York City,Eastern Time (US & Canada)
569278020441284608,negative,1.0,Customer Service Issue,0.6913,United,,MaxAbrahms,,0,@united If you follow me I will DM you my phone # which you can call.,,2015-02-21 15:30:31 -0800,"Boston, MA",Atlantic Time (Canada)
569277733416513536,positive,1.0,,,United,,SmallMol,,0,"@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me.",,2015-02-21 15:29:22 -0800,A Californian in London,
569276854458310658,positive,0.6533,,0.0,United,,WendyJaccard,,0,"@united Yes, they did. Must have fixed the broken ramp. Thanks!",,2015-02-21 15:25:53 -0800,"Virginia/Metro Washington, DC",Eastern Time (US & Canada)
569276415927037952,negative,1.0,Late Flight,1.0,United,,kevinforgoogle,,0,@united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline,,2015-02-21 15:24:08 -0800,"San Francisco, CA",
569276207696453632,positive,0.6809,,,United,,untalMontfort,,0,@united thanks,"[19.43010575, -99.18988829]",2015-02-21 15:23:19 -0800,"Mexico City, Mexico",Central Time (US & Canada)
569275566077165568,neutral,1.0,,,United,,SallyM0nster,,0,"@united hey, I missed my outbound flight - can I still use my return ticket?",,2015-02-21 15:20:46 -0800,Muswell Hill,London
569275476642013186,negative,1.0,Lost Luggage,1.0,United,,keykeydoodle,,0,@united says @USAirways  is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im  sorry. I want my clothes!!,,2015-02-21 15:20:24 -0800,Wonderland,Eastern Time (US & Canada)
569275466936397825,negative,1.0,longlines,0.3483,United,,davidblevine,,0,@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous!,,2015-02-21 15:20:22 -0800,What day is it?,Quito
569275430311751682,negative,1.0,Late Flight,1.0,United,,kevinforgoogle,,0,@united most terrible flight experience happening to everyone right now on Flight:UA1750 6 delays 4 hrs total missed all my flights now thnx,,2015-02-21 15:20:13 -0800,"San Francisco, CA",
569275000232013825,negative,1.0,Lost Luggage,1.0,United,,keykeydoodle,,0,@united @USAirways @AmericanAir @americanone one of you has my bag! Claim 4016688561 and i want it in MGA!!!! Now!!!,,2015-02-21 15:18:31 -0800,Wonderland,Eastern Time (US & Canada)
569274801388425217,negative,1.0,Can't Tell,0.6891,United,,ZachAlpert,,0,@united you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations.,,2015-02-21 15:17:43 -0800,"Chicago, IL",Central Time (US & Canada)
569274618428526592,neutral,1.0,,,United,,jamescalderwood,,0,@united The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/N2fvElcYgz,"[0.0, 0.0]",2015-02-21 15:17:00 -0800,South Australia,
569274001173979137,negative,1.0,Lost Luggage,1.0,United,,Far3TheeWell,,0,@united A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed?,,2015-02-21 15:14:33 -0800,,Eastern Time (US & Canada)
569273451564785664,negative,1.0,Flight Booking Problems,0.6739,United,,carolinepqrst,,0,@united I keep getting kicked to an error message when trying to purchase a flight on http://t.co/p3N2w8JfpS. Have tried at least 4x.,,2015-02-21 15:12:22 -0800,"Austin, TX",
569273298325864448,neutral,1.0,,,United,,mrskmwatkins,,0,@united - any way to get a message to an international flight gate at EWR?      Road conditions are horrible trying to get to flight ...,,2015-02-21 15:11:45 -0800,Philly Burbs,
569273251186286593,neutral,0.6308,,0.0,United,,GreenkidspenWRA,,0,@united Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?,,2015-02-21 15:11:34 -0800,Grimsby - UK,
569272738826694656,negative,1.0,Can't Tell,0.6817,United,,luko,,0,@united you have a culture issue,,2015-02-21 15:09:32 -0800,Pittsburgh,Quito
569272664344428545,negative,1.0,Customer Service Issue,1.0,United,,Keels2515,,0,@united rep wouldn't rebook. This is such a waste of time and poor communication,,2015-02-21 15:09:14 -0800,"Raleigh, NC",Eastern Time (US & Canada)
569272359334453249,negative,1.0,Late Flight,1.0,United,,loracle,,1,@united my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days!,,2015-02-21 15:08:01 -0800,California,Pacific Time (US & Canada)
569271943188209667,negative,1.0,Flight Attendant Complaints,0.6854,United,,luko,,1,@united employees almost seem happy when delivery terrible customer service.,,2015-02-21 15:06:22 -0800,Pittsburgh,Quito
569271561481531392,neutral,0.6651,,0.0,United,,BekeAbe,,0,@united can I get your service desk # at IAD?,,2015-02-21 15:04:51 -0800,Gooner,Eastern Time (US & Canada)
569270012894060545,negative,1.0,Cancelled Flight,1.0,United,,lowenberg,,1,@united its 2015. How can my flight from a major city already be Cancelled Flightled 24 hours before departure due to weather??  Backup planes??,,2015-02-21 14:58:42 -0800,,
569269140386488320,positive,1.0,,,United,,eotoro,,0,@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!,,2015-02-21 14:55:14 -0800,"iPhone: 0.000000,0.000000",Central Time (US & Canada)
569267323330129920,negative,1.0,Customer Service Issue,1.0,United,,SmallMol,,0,"@united Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help!",,2015-02-21 14:48:01 -0800,A Californian in London,
569264951401054208,negative,1.0,Cancelled Flight,0.6633,United,,jimbradshaw4,,0,"@united 2/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost",,2015-02-21 14:38:35 -0800,,Eastern Time (US & Canada)
569264912695840768,negative,0.66,Customer Service Issue,0.34,United,,hoozsah,,0,@united i'm glad u can solve the prob. But my experience remains - will not fly again on #United,,2015-02-21 14:38:26 -0800,,
569264736455536641,negative,1.0,Cancelled Flight,1.0,United,,jimbradshaw4,,0,@united u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2,,2015-02-21 14:37:44 -0800,,Eastern Time (US & Canada)
569262680965402624,negative,1.0,longlines,0.7057,United,,joshanon,,0,"@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?",,2015-02-21 14:29:34 -0800,"San Francisco, CA",Pacific Time (US & Canada)
569262631258705920,neutral,1.0,,,United,,bradleycfox,,0,@united - it is possible to make a ticket change via Twitter? Traveling internationally and can't make calls... Thanks in advance!,,2015-02-21 14:29:22 -0800,"Seattle, WA / 36,000 feet",Pacific Time (US & Canada)
569261989735718914,negative,1.0,Damaged Luggage,1.0,United,,untalMontfort,,0,@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?,"[19.41622708, -99.16143525]",2015-02-21 14:26:49 -0800,"Mexico City, Mexico",Central Time (US & Canada)
569261791928315905,negative,0.6854,Can't Tell,0.3708,United,,pongchmp,,0,@united just filled it out. Hope someone responds before we book our next trip.,,2015-02-21 14:26:02 -0800,,Eastern Time (US & Canada)
569261737037455361,negative,1.0,Cancelled Flight,0.6513,United,,scottychadwick,,0,@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService  #$10voucherwhatajoke,,2015-02-21 14:25:49 -0800,,Eastern Time (US & Canada)
569261495449595905,negative,1.0,Customer Service Issue,0.6513,United,,apopnj01,,0,@united meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint,,2015-02-21 14:24:51 -0800,USA,Eastern Time (US & Canada)
569261077877248000,neutral,1.0,,,United,,travelmanphil,,0,@united give me an email address and I'll send the actually screen shot to you.,,2015-02-21 14:23:11 -0800,"Dallas, TX",Central Time (US & Canada)
569261063406882816,negative,1.0,Flight Booking Problems,0.6596,United,,apopnj01,,0,@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none,,2015-02-21 14:23:08 -0800,USA,Eastern Time (US & Canada)
569260922365063169,neutral,0.6509,,0.0,United,,school_tales,,0,@united also checked email you have on file for me and it is correct,,2015-02-21 14:22:34 -0800,midwest and sometimes Spain,
569260366221348864,negative,1.0,Customer Service Issue,1.0,United,,school_tales,,0,@united haven’t before and haven’t this time &amp; have checked spam/junk mail just in case—nothing,,2015-02-21 14:20:22 -0800,midwest and sometimes Spain,
569259694906220544,negative,1.0,Customer Service Issue,0.6559,United,,jcharvardapp,,0,@united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor,,2015-02-21 14:17:42 -0800,,Atlantic Time (Canada)
569259688887492608,negative,0.6435,Customer Service Issue,0.6435,United,,nicc1217,,0,@united how long does it take to get a response from your customer service about a complaint done through email?,,2015-02-21 14:17:40 -0800,Boston MA,Central Time (US & Canada)
569259575800569857,negative,1.0,Can't Tell,0.6951,United,,jcharvardapp,,0,"@united no bag tagging, led to many people backing up the aisle to front with bags",,2015-02-21 14:17:13 -0800,,Atlantic Time (Canada)
569259442547470336,negative,1.0,Flight Attendant Complaints,1.0,United,,jcharvardapp,,0,"@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers",,2015-02-21 14:16:42 -0800,,Atlantic Time (Canada)
569259272556535808,negative,1.0,Bad Flight,0.6821,United,,jcharvardapp,,0,@united allowing passengers on my flight to block exit of plane,,2015-02-21 14:16:01 -0800,,Atlantic Time (Canada)
569259186711764992,negative,0.6744,Flight Attendant Complaints,0.3375,United,,jcharvardapp,,0,@united no wheelchairs,,2015-02-21 14:15:41 -0800,,Atlantic Time (Canada)
569259152746221568,negative,1.0,Can't Tell,0.6733,United,,jcharvardapp,,0,"@united no commitment to a good turnaround, an operations mgr would have counted a dozen small issues with individual performance",,2015-02-21 14:15:32 -0800,,Atlantic Time (Canada)
569259056956727296,negative,1.0,Late Flight,0.3627,United,,BVSCAPE,,0,@united the nightmare continues... http://t.co/TsvgbrL15f,,2015-02-21 14:15:10 -0800,,Eastern Time (US & Canada)
569258900228190208,negative,1.0,Customer Service Issue,0.6712,United,,jcharvardapp,,0,@united this team added 30 mins on turnaround,,2015-02-21 14:14:32 -0800,,Atlantic Time (Canada)
569258454633701376,positive,0.6522,,0.0,United,,jcharvardapp,,0,"@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations",,2015-02-21 14:12:46 -0800,,Atlantic Time (Canada)
569258100324048900,negative,1.0,Customer Service Issue,1.0,United,,ralonG2013,,0,@united call wait times are over 20 minutes and airport wait times are longer,,2015-02-21 14:11:22 -0800,just living the dream ,
569258013950808064,positive,0.6533,,,United,,IanJolicoeur,,0,"@united thanks, we did.",,2015-02-21 14:11:01 -0800,,
569257932908470273,negative,1.0,Customer Service Issue,1.0,United,,ralonG2013,,0,"@united yes, I've been waiting for four hours and no one has been able to help me.",,2015-02-21 14:10:42 -0800,just living the dream ,
569257818789978113,positive,1.0,,,United,,KristinMcNeil,,0,@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines,,2015-02-21 14:10:14 -0800,"Minnesota, USA",Central Time (US & Canada)
569257540023951360,negative,1.0,Late Flight,1.0,United,,gorgeousjack,,0,@united we are sitting on the runway for 2 hours! It is ridiculous!!,,2015-02-21 14:09:08 -0800,GORGEOUS UNIVERSE,Quito
569257033972604929,negative,1.0,Customer Service Issue,1.0,United,,GregKuroda,,0,"@united, no, your service here pretty much ruined my day, but thanks for the weak attempt",,2015-02-21 14:07:07 -0800,The Garden State,Eastern Time (US & Canada)
569256471046823937,negative,1.0,Bad Flight,0.3449,United,,ABBaitCo,,0,"@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection",,2015-02-21 14:04:53 -0800,"Bethlehem, PA",Eastern Time (US & Canada)
569256434736746496,negative,0.6452,Can't Tell,0.3441,United,,9kenny5,,0,"@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?",,2015-02-21 14:04:44 -0800,England,London
569256307045179392,negative,1.0,Bad Flight,0.3579,United,,yajur,,0,@united Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http://t.co/5xvNnmLTiW,,2015-02-21 14:04:14 -0800,Chicago,Central Time (US & Canada)
569256055781240832,negative,0.3402,Customer Service Issue,0.3402,United,,kenzieellis,,0,@united please don't take my membership away :(,,2015-02-21 14:03:14 -0800,,Eastern Time (US & Canada)
569253414971899905,negative,1.0,Cancelled Flight,1.0,United,,MeganStorey415,,0,"@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning.",,2015-02-21 13:52:45 -0800,,
569253382898126850,negative,1.0,Flight Attendant Complaints,0.65,United,,TimBouhour,,0,"@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!",,2015-02-21 13:52:37 -0800,"Raleigh, NC",
569253285015752704,neutral,0.6574,,,United,,PalenMcDermott,,0,@united !!!!! YAAYY!!! YAY PROM!!!! http://t.co/DXicoyioxF,,2015-02-21 13:52:14 -0800,,Eastern Time (US & Canada)
569253190551498752,negative,1.0,Bad Flight,0.3571,United,,MeganStorey415,,0,@united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away?,,2015-02-21 13:51:51 -0800,,
569252801802592256,positive,1.0,,,United,,PalenMcDermott,,0,@united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!,,2015-02-21 13:50:18 -0800,,Eastern Time (US & Canada)
569252759087685632,negative,0.7077,Customer Service Issue,0.3649,United,,school_tales,,0,"@united yep—used that twice; no case id numbers assigned; just tried it again-get screen that says, “thank you for submitting your request”",,2015-02-21 13:50:08 -0800,midwest and sometimes Spain,
569252732940320768,negative,1.0,Bad Flight,0.6563,United,,MeganStorey415,,0,@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L,,2015-02-21 13:50:02 -0800,,
569251080598478848,positive,1.0,,,United,,alicekeeler,,0,So appreciated! @united,,2015-02-21 13:43:28 -0800,"Fresno, CA",
569250623427780608,positive,0.3367,,0.0,United,,nyc2theworld,,0,@united Hmmm...seems like this could be something to be changed to be more #flyerfriendly.,,2015-02-21 13:41:39 -0800,One of the C-gates at EWR.,Eastern Time (US & Canada)
569250015752749057,positive,0.6661,,,United,,SoSickOfBallin,,0,@united No problem just follow me back so I can! Thank you!,,2015-02-21 13:39:14 -0800,,
569249933271965696,negative,1.0,Customer Service Issue,0.6718,United,,Keels2515,,0,@united any help is appreciated. That's a LOOONG wait for help on something that's not his fault,,2015-02-21 13:38:54 -0800,"Raleigh, NC",Eastern Time (US & Canada)
569249783216537601,negative,1.0,Cancelled Flight,1.0,United,,Keels2515,,0,@united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone,,2015-02-21 13:38:19 -0800,"Raleigh, NC",Eastern Time (US & Canada)
569249769421295616,negative,1.0,Can't Tell,1.0,United,,ralonG2013,,0,@united is probably the least satisfactory airline I've ever been on. Never fails to disappoint.,,2015-02-21 13:38:15 -0800,just living the dream ,
569249493264289793,positive,1.0,,,United,,PalenMcDermott,,0,@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!,,2015-02-21 13:37:09 -0800,,Eastern Time (US & Canada)
569249416462409729,negative,1.0,Customer Service Issue,1.0,United,,dlm_3,,0,@united not sure why u call it customer care.  Should be customer we don't care,,2015-02-21 13:36:51 -0800,Global,Eastern Time (US & Canada)
569249223897526272,negative,1.0,Cancelled Flight,1.0,United,,NoahLocke,,0,@united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.,,2015-02-21 13:36:05 -0800,"Madison, WI",Pacific Time (US & Canada)
569248898071580672,negative,0.6687,Can't Tell,0.3575,United,,jorge_guajardo,,1,@united I fly @AmericanAir normally.  This doesn't happen to me with them.  I'll let your flyers provide their own feedback. Thank you.,,2015-02-21 13:34:48 -0800,"Washington, DC",Alaska
569248843532886016,positive,1.0,,,United,,heygorgevents,,0,@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!,,2015-02-21 13:34:35 -0800,"Grand Rapids, Michigan",Central Time (US & Canada)
569248000456970240,negative,1.0,Bad Flight,0.3455,United,,ABBaitCo,,0,@united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail,,2015-02-21 13:31:14 -0800,"Bethlehem, PA",Eastern Time (US & Canada)
569247579692781569,neutral,1.0,,,United,,EbolaOutbreakUS,,0,@united SATURDAY this morning Man dies from Ebola http://t.co/hXVVIS0VWw,,2015-02-21 13:29:33 -0800,,Eastern Time (US & Canada)
569247182337019904,positive,1.0,,,United,,smithnr,,0,@united Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out.,,2015-02-21 13:27:59 -0800,"31.790466, -85.971558",Central Time (US & Canada)
569247029446119424,negative,1.0,Can't Tell,0.65,United,,pongchmp,,1,"@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain",,2015-02-21 13:27:22 -0800,,Eastern Time (US & Canada)
569246786440830977,negative,1.0,Lost Luggage,1.0,United,,thebadvillain,,0,@united great job losing one of my six bags on a direct flight.  Don't know how you manage to do it.,,2015-02-21 13:26:24 -0800,,
569245240336330752,negative,1.0,Customer Service Issue,1.0,United,,GregKuroda,,0,@united the worst customer service in Denver.,,2015-02-21 13:20:16 -0800,The Garden State,Eastern Time (US & Canada)
569244295921692672,negative,1.0,Bad Flight,1.0,United,,MeganStorey415,,0,"@united ruined my day &amp; start trip SFO to GIG. both legs changed, lost my paid upgrade &amp; 200 1st class seat &amp; moved me from Econ + to Econ",,2015-02-21 13:16:30 -0800,,
569244202225307648,neutral,1.0,,,United,,9kenny5,,0,@united So what's allowed or what's not allowed to be carried in my checked baggage?,,2015-02-21 13:16:08 -0800,England,London
569244201021362176,negative,1.0,Late Flight,0.6421,United,,SomuchWhit,,0,@united now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse,,2015-02-21 13:16:08 -0800,,Pacific Time (US & Canada)
569243889011281920,negative,1.0,Flight Attendant Complaints,1.0,United,,SomuchWhit,,0,@united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals,,2015-02-21 13:14:53 -0800,,Pacific Time (US & Canada)
569243676594941953,negative,1.0,Can't Tell,0.353,United,,LisaKothari,,0,@united No wonder the cabin is filthy. #badservice,"[37.61782989, -122.39172299]",2015-02-21 13:14:03 -0800,Seattle WA,Pacific Time (US & Canada)
569243519652470784,negative,1.0,Flight Attendant Complaints,0.6809,United,,LisaKothari,,0,"@united And then when we asked the stewardess to take the disinfectant wipe as trash she said, ""not with my hands!"" #badservice","[37.61761896, -122.39164663]",2015-02-21 13:13:25 -0800,Seattle WA,Pacific Time (US & Canada)
569243270745866240,negative,0.7125,Can't Tell,0.7125,United,,justleon,,1,@united I need #United to be a better airline!!,,2015-02-21 13:12:26 -0800,New York City,Eastern Time (US & Canada)
569242387878428672,negative,1.0,Cancelled Flight,1.0,United,,cryfshr,,0,@united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me,,2015-02-21 13:08:55 -0800,America,
569242111100514305,neutral,1.0,,,United,,AndrewMcDublin,,0,"@united I haven't booked yet, I'm asking before I book",,2015-02-21 13:07:49 -0800,,
569242047917502464,positive,0.358,,0.0,United,,ThatsVy,,0,"@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!",,2015-02-21 13:07:34 -0800,SoCal,Pacific Time (US & Canada)
569242037968445441,negative,1.0,Can't Tell,1.0,United,,LisaKothari,,0,"@united Luckily, I had my disinfectant wipes and did your job for you. You're welcome. #badservice",,2015-02-21 13:07:32 -0800,Seattle WA,Pacific Time (US & Canada)
569241682283081728,negative,1.0,Bad Flight,1.0,United,,LisaKothari,,0,@united You really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. Gross!,,2015-02-21 13:06:07 -0800,Seattle WA,Pacific Time (US & Canada)
569240866684071936,positive,1.0,,,United,,PalenMcDermott,,1,@united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx,,2015-02-21 13:02:53 -0800,,Eastern Time (US & Canada)
569239939776274433,neutral,0.6316,,0.0,United,,nyc2theworld,,0,@united since UA 1226 ORD-EWR is delayed pushing it into meal time does that mean it will be catered with meals in First?,,2015-02-21 12:59:12 -0800,One of the C-gates at EWR.,Eastern Time (US & Canada)
569239293429833728,negative,0.6821,Bad Flight,0.3487,United,,JoeSchmuck,,0,@united help? Invest more in your planes and your people and less in stock buybacks and executive pay. Maybe then you would not disappoint.,,2015-02-21 12:56:38 -0800,San Francisco,Pacific Time (US & Canada)
569238938042421249,negative,1.0,Cancelled Flight,1.0,United,,rpgibson8589,,0,@united ROC flight Cancelled Flightled. Love my snowy drive home with no useful substitutes,,2015-02-21 12:55:13 -0800,Rochester NY,Eastern Time (US & Canada)
569238148032671744,neutral,0.643,,0.0,United,,AndrewMcDublin,,0,@united correct?  What's correct?  Sorry I'm lost,,2015-02-21 12:52:05 -0800,,
569237947033255936,negative,1.0,Customer Service Issue,0.6539,United,,TheBarnesology,,0,@united that's a crazy long form! You need something other than a video?,"[40.72476892, -74.09204213]",2015-02-21 12:51:17 -0800,"Houston, TX",Central Time (US & Canada)
569237356622024704,negative,1.0,Can't Tell,1.0,United,,AviNewYork,,0,@united I hope not to see the same issue on my return flight tomorrow,"[18.47066766, -68.40014139]",2015-02-21 12:48:56 -0800,,Eastern Time (US & Canada)
569236834783342593,negative,1.0,Cancelled Flight,1.0,United,,AngelikaGiatras,,0,@united flight just Cancelled Flightled. This is ridiculous,,2015-02-21 12:46:51 -0800,"Chicago, IL",Eastern Time (US & Canada)
569236060615667713,neutral,0.7065,,0.0,United,,AndrewMcDublin,,0,@united I'm flying UA but *G with A3,,2015-02-21 12:43:47 -0800,,
569235954789015552,negative,0.9286,Customer Service Issue,0.9286,United,negative,screamingbrat,Customer Service Issue,0,@united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins,,2015-02-21 12:43:22 -0800,"new york, baby",Eastern Time (US & Canada)
569235062862036992,neutral,1.0,,,United,,setfive,,0,"@united we have developers flying down tmrw morn. w/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?",,2015-02-21 12:39:49 -0800,"Central Sq. Cambridge, MA",Eastern Time (US & Canada)
569234592420331520,positive,0.6737,,,United,,elmoray,,0,@united thanks for the reply.  If you can get me a better seat on my next leg to Munich. That would be nice.,,2015-02-21 12:37:57 -0800,"Forest Grove, OR",Pacific Time (US & Canada)
569233531483918337,negative,1.0,Customer Service Issue,1.0,United,,smithnr,,0,@united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta,,2015-02-21 12:33:44 -0800,"31.790466, -85.971558",Central Time (US & Canada)
569233434423353344,neutral,0.3444,,0.0,United,,c4pyro,,0,@united Home is Calgary can you get us there without the added expense of accommodations and meals.,,2015-02-21 12:33:21 -0800,,
569233335915925505,negative,1.0,Can't Tell,0.684,United,,elmoray,,0,@united thank you for your reply.  My frustration is that spending a upgrade just puts you on a wait  list.,,2015-02-21 12:32:57 -0800,"Forest Grove, OR",Pacific Time (US & Canada)
569233194723078144,negative,1.0,Damaged Luggage,0.6631,United,,HSeeley14,,0,@united @nathankillam or your staff could try not throwing the luggage around.,,2015-02-21 12:32:24 -0800,"Vancouver, BC
",
569232650965102592,negative,1.0,Late Flight,0.6402,United,,c4pyro,,0,@united 4 of us are stranded   And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.,,2015-02-21 12:30:14 -0800,,
569232560330555393,negative,0.635,Bad Flight,0.3221,United,,polkj71,,0,@united hello I am flying first class and am behind 20 people on zone 1!!!!!  Pls pass on to app dept - you should board 1st class first,,2015-02-21 12:29:52 -0800,,
569232480181489665,positive,1.0,,,United,,ChefjeffSD,,0,@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.,,2015-02-21 12:29:33 -0800,San Diego ,Pacific Time (US & Canada)
569232221397065728,negative,1.0,Customer Service Issue,1.0,United,,hadAbadWeek,,0,"@united can't get anyone to deal with me in person. Cowardly customer service, I can't be looked in the eyes by anyone.",,2015-02-21 12:28:32 -0800,,
569231984334995456,negative,0.6492,Flight Attendant Complaints,0.3304,United,,hadAbadWeek,,0,"@united nope. Called, lost the seating preference I paid for, and here I still sit. We'll see what happens w/ my flight Late Flightr.",,2015-02-21 12:27:35 -0800,,
569231858485080066,negative,1.0,Late Flight,0.3556,United,,WSlough,,0,@united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?,"[38.94291482, -77.44870496]",2015-02-21 12:27:05 -0800,"Richmond, VA",
569231763173560320,positive,1.0,,,United,,jowyang,,0,"@united Ill check it out, appreciate the response, regardless.",,2015-02-21 12:26:42 -0800,"Silicon Valley, CA",Pacific Time (US & Canada)
569229796401684480,neutral,0.6768,,0.0,United,,school_tales,,0,@united nope.  no case id either time.,,2015-02-21 12:18:53 -0800,midwest and sometimes Spain,
569228892638019585,negative,1.0,Cancelled Flight,1.0,United,,pwaggs,,0,@united yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such.,,2015-02-21 12:15:18 -0800,"Washington, DC",Eastern Time (US & Canada)
569228707203837952,negative,0.6729,Bad Flight,0.6729,United,,jaycalavas,,0,"@united troubling news, time to raise the bar on legroom! http://t.co/nmbHNGnMkI",,2015-02-21 12:14:34 -0800,"ÜT: 39.768182,-86.167261",Pacific Time (US & Canada)
569228668918222849,positive,1.0,,,United,,toddon14th,,0,@united 1632 was phenomenal frm gate (SEA) to gate (IAD),,2015-02-21 12:14:25 -0800,washington dc,Eastern Time (US & Canada)
569227372223811584,positive,0.3366,,0.0,United,,zachkpearson,,0,.@united Thanks. Hopefully this is easily resolved.,,2015-02-21 12:09:15 -0800,"Portland, Oregon",Pacific Time (US & Canada)
569227342675116033,neutral,1.0,,,United,,AndrewMcDublin,,0,"@united A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg?  What if I travel with 2 friends?",,2015-02-21 12:09:08 -0800,,
569226313220947969,negative,1.0,Cancelled Flight,1.0,United,,luko,,0,@united terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days,,2015-02-21 12:05:03 -0800,Pittsburgh,Quito
569226228152053760,negative,1.0,Customer Service Issue,0.3712,United,,TheBarnesology,,0,@united why are you charging people to see the freaking flight map? https://t.co/AgPb45v8wt,,2015-02-21 12:04:43 -0800,"Houston, TX",Central Time (US & Canada)
569225585181880320,negative,1.0,Late Flight,1.0,United,,ThatsVy,,0,@United my flight from MCO has been delayed &amp; scheduled to arrive after my connection departs. What options do I have?,,2015-02-21 12:02:09 -0800,SoCal,Pacific Time (US & Canada)
569225573773369344,negative,1.0,Can't Tell,0.6707,United,,SomuchWhit,,0,@united is not a company that values it's customer &amp; after reading tweets to them I'm not the only one who feels that way #lostmybusiness,,2015-02-21 12:02:07 -0800,,Pacific Time (US & Canada)
569224849144418304,negative,1.0,Can't Tell,0.645,United,,BVSCAPE,,1,"@united I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip",,2015-02-21 11:59:14 -0800,,Eastern Time (US & Canada)
569224824066842624,negative,1.0,Cancelled Flight,1.0,United,,brandonmajor,,0,@united. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?,,2015-02-21 11:59:08 -0800,,Eastern Time (US & Canada)
569222424236916736,neutral,0.6729,,0.0,United,,TenyZhu,,0,@united already DM you my concern. Pls check.,"[31.27777976, 121.59340615]",2015-02-21 11:49:36 -0800,,Pacific Time (US & Canada)
569221589822083072,negative,1.0,Can't Tell,0.7075,United,,BVSCAPE,,1,@united well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity,,2015-02-21 11:46:17 -0800,,Eastern Time (US & Canada)
569221517298368512,neutral,0.6437,,,United,,itsmarisa,,0,"@united I'm aware, I fly a lot :) Just sad I had to change my shoes (boots), ha! #HappyFlight",,2015-02-21 11:46:00 -0800,,Eastern Time (US & Canada)
569221210019487745,positive,0.6741,,,United,,marynevis,,0,@united I will. Thanks.,,2015-02-21 11:44:46 -0800,"Beautiful Stockton, CA",Pacific Time (US & Canada)
569219928957394944,negative,1.0,Customer Service Issue,1.0,United,,jenkulp,,0,"@united employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive",,2015-02-21 11:39:41 -0800,"Washington, DC",
569219701001179138,negative,1.0,Can't Tell,1.0,United,,marynevis,,0,@united But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America,,2015-02-21 11:38:46 -0800,"Beautiful Stockton, CA",Pacific Time (US & Canada)
569218838190907393,positive,0.6487,,0.0,United,,marynevis,,0,@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.,,2015-02-21 11:35:21 -0800,"Beautiful Stockton, CA",Pacific Time (US & Canada)
569217440250331136,negative,1.0,Customer Service Issue,1.0,United,,GatorKim_ATL,,0,@united Worst customer non-service for sure!,"[33.84438223, -116.5516582]",2015-02-21 11:29:47 -0800,"Atlanta, GA & St Augustine, FL",
569217317315354624,negative,1.0,Can't Tell,1.0,United,,GatorKim_ATL,,0,@united Worst airline ever?,"[33.84445776, -116.55139365]",2015-02-21 11:29:18 -0800,"Atlanta, GA & St Augustine, FL",
569217285593788416,neutral,0.7047,,0.0,United,,AngelikaGiatras,,0,@united same flight number different flight. I'm heading to MPLS,,2015-02-21 11:29:11 -0800,"Chicago, IL",Eastern Time (US & Canada)
569216245574311936,neutral,1.0,,,United,,aptnelson,,0,@united flights taking off from IAD this afternoon?,,2015-02-21 11:25:03 -0800,"Ashburn, VA",Eastern Time (US & Canada)
569216055018704896,neutral,0.66,,0.0,United,,reccewife,,0,@united I will. I have to get to Bangkok. I have just 17 days to spend with my husband in his mid deployment leave. Like to get there asap,,2015-02-21 11:24:17 -0800,"Kingston, Canada",Mountain Time (US & Canada)
569215779830280192,negative,1.0,Flight Attendant Complaints,0.6784,United,,CheoGA,,1,@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks,,2015-02-21 11:23:12 -0800,,
569215742224281600,neutral,0.6813,,,United,,janemswift,,0,@united and a husband.,,2015-02-21 11:23:03 -0800,"Middlebury, VT",Eastern Time (US & Canada)
569215344948199424,negative,0.6424,longlines,0.6424,United,,janemswift,,0,@united need assistance. Line is out the door and travelling with 3 kids.,,2015-02-21 11:21:28 -0800,"Middlebury, VT",Eastern Time (US & Canada)
569213892980641792,negative,0.6517,Flight Attendant Complaints,0.3371,United,,marynevis,,0,@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.,,2015-02-21 11:15:42 -0800,"Beautiful Stockton, CA",Pacific Time (US & Canada)
569213883371683840,positive,0.6679,,,United,,PierreSchmit,,0,"@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT",,2015-02-21 11:15:39 -0800,"Rixensart, Belgium",Brussels
569213503954915329,negative,1.0,longlines,0.6729,United,,RussPJohn,,0,"@United Right now at Tropic Air in San Pedro, #Belize. Line out the door. All due to elected &amp; appointed hacks http://t.co/kKEDjNRTWo”",,2015-02-21 11:14:09 -0800,NOLA Reb,Eastern Time (US & Canada)
569213441694568448,neutral,0.365,,0.0,United,,jsmithers,,0,@united I take it as a compliment that I was mistaken several times as a member of your staff on my flight... time to remove my scarf :),,2015-02-21 11:13:54 -0800,"Boston, MA",Eastern Time (US & Canada)
569213197485514752,negative,1.0,Flight Booking Problems,0.6469,United,,rena_lea,,0,"@united Your new mileage policy is awful. Before, I might have paid slightly more for United because of miles. Now there's no difference.","[40.73074756, -73.95248962]",2015-02-21 11:12:56 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569212860665978880,negative,0.6685,Late Flight,0.6685,United,,AngelikaGiatras,,0,@united can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618,,2015-02-21 11:11:36 -0800,"Chicago, IL",Eastern Time (US & Canada)
569212318283771904,negative,1.0,Can't Tell,0.708,United,,JimRessler,,0,@united yes refund my ticket and give me email address to let u know what happened,,2015-02-21 11:09:26 -0800,nyc,Quito
569211645710495745,negative,1.0,Can't Tell,0.3516,United,,dmb41shows,,0,@united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ,,2015-02-21 11:06:46 -0800,Pursuit of Happiness,Hawaii
569211244693098496,negative,0.6197,Late Flight,0.6197,United,,RussPJohn,,0,"@united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?",,2015-02-21 11:05:10 -0800,NOLA Reb,Eastern Time (US & Canada)
569209958627016706,negative,1.0,Customer Service Issue,0.6753,United,,CheoGA,,1,@united Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me.,,2015-02-21 11:00:04 -0800,,
569209543533699072,negative,1.0,Customer Service Issue,1.0,United,,Andrewc11776,,0,"@united Great!  I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable.",,2015-02-21 10:58:25 -0800,NJ,Eastern Time (US & Canada)
569209352730513409,neutral,1.0,,,United,,Waveruprecht24,,0,"@united I'm glad 1K means something, lol!",,2015-02-21 10:57:39 -0800,,
569209084144005120,negative,1.0,Late Flight,0.6941,United,,AngelikaGiatras,,1,@united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE.,,2015-02-21 10:56:35 -0800,"Chicago, IL",Eastern Time (US & Canada)
569208751972065280,negative,1.0,Customer Service Issue,0.6736,United,,joesanchezr,,0,@united What a really GREAT &amp; FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via @ParachuteGuy),,2015-02-21 10:55:16 -0800,"Toronto, Canada",Eastern Time (US & Canada)
569208067243401217,neutral,1.0,,,United,,jimccooper,,0,@united I was able to get a seat on earlier flight sfo to ind.  Can you add me to 6pm ord to IND?,,2015-02-21 10:52:33 -0800,,Eastern Time (US & Canada)
569207193377107968,negative,0.6655,Cancelled Flight,0.6655,United,,DianaGo144,,0,@united I'm on snowy roads to BWI. I Just called MileagePlus &amp; told flight was Cancelled Flighted 1 1/2 hours ago. I rcvd no notification. Pls help,,2015-02-21 10:49:04 -0800,NYC & SEAsia,Eastern Time (US & Canada)
569206925046493184,negative,1.0,Can't Tell,0.6723,United,,aushianya,,0,@united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me,,2015-02-21 10:48:00 -0800,,
569205367575441408,negative,0.6721,Cancelled Flight,0.3619,United,,2533107724Paul,,0,"@united remember in business, a pleasant experience, means you will tell a friend. A bad experience means you will tell everyone you see",,2015-02-21 10:41:49 -0800,Gig Harbor,
569204255191490560,negative,0.6696,Bad Flight,0.34,United,,KristenRuybal,,1,@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf,,2015-02-21 10:37:24 -0800,,
569204188334264320,negative,1.0,Lost Luggage,1.0,United,,Carl_Cochran1,,0,@united U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT,,2015-02-21 10:37:08 -0800,• Lacrosse ||'17|| Football •,Central Time (US & Canada)
569203010410119168,negative,0.3469,Can't Tell,0.3469,United,,hadAbadWeek,,0,@united is to airlines as @comcast @XFINITY is to cable/internet,,2015-02-21 10:32:27 -0800,,
569202773704646658,negative,1.0,Customer Service Issue,1.0,United,,hadAbadWeek,,0,@united customers ✅. Customer service ❌ http://t.co/qP6Aw3nLIP,,2015-02-21 10:31:31 -0800,,
569202656486432768,negative,1.0,Bad Flight,0.6621,United,,Waveruprecht24,,0,"@united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!",,2015-02-21 10:31:03 -0800,,
569201516881448960,negative,1.0,Can't Tell,0.6408,United,,JoeSchmuck,,0,"Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole..",,2015-02-21 10:26:31 -0800,San Francisco,Pacific Time (US & Canada)
569201109400555520,negative,1.0,Flight Booking Problems,0.6638,United,,darcqhorse,,0,"@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination",,2015-02-21 10:24:54 -0800,,Pacific Time (US & Canada)
569199524629110784,negative,0.6709999999999999,Late Flight,0.6709999999999999,United,,SeanFedorko,,0,"@united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?",,2015-02-21 10:18:36 -0800,,Eastern Time (US & Canada)
569199095505690624,positive,0.6793,,0.0,United,,SeanFedorko,,0,"@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!",,2015-02-21 10:16:54 -0800,,Eastern Time (US & Canada)
569197921150902272,negative,1.0,Lost Luggage,1.0,United,,NewsLadiesNeed,,0,@united 14 hours after landing in #ATL &amp; I still do not have my bags...which means no clothes or makeup!!! #UnitedAirlines #nothappy,"[33.89611413, -84.33113356]",2015-02-21 10:12:14 -0800,Atlanta,Eastern Time (US & Canada)
569197579956842496,negative,1.0,Flight Attendant Complaints,0.3684,United,,your_ride_dear,,1,@united #bullying in the #workforce not ok. Get gate agents 2 work as a team. 2 against 1 is never cool. #Delays #flights #UnitedAirlines,,2015-02-21 10:10:52 -0800,ONTARIO CANADA,
569196241252282368,negative,1.0,Customer Service Issue,0.3417,United,,BVSCAPE,,1,"@united really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin",,2015-02-21 10:05:33 -0800,,Eastern Time (US & Canada)
569195472650268672,negative,1.0,Customer Service Issue,0.6484,United,,hadAbadWeek,,0,@united send someone to the customer service counter in person. DIA concourse B across from gate B36a.,,2015-02-21 10:02:30 -0800,,
569194996143755264,negative,1.0,Customer Service Issue,0.6652,United,,hadAbadWeek,,1,@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw,,2015-02-21 10:00:36 -0800,,
569194348375613441,negative,1.0,Late Flight,0.6667,United,,drwebber,,0,@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml,,2015-02-21 09:58:02 -0800,"Chicago, IL",
569193887706812416,neutral,0.68,,,United,,getpatrick,,0,@united Yes. Luckily I was there.,"[0.0, 0.0]",2015-02-21 09:56:12 -0800,"Montreal, Quebec CA",Eastern Time (US & Canada)
569192902922006528,negative,0.6276,Cancelled Flight,0.6276,United,,halestorm62,,0,@united it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!!,,2015-02-21 09:52:17 -0800,,Quito
569192549170032640,negative,1.0,Late Flight,1.0,United,,CBench79,,0,@united what's the hold up with flight 6475 from SLC to DEN??,,2015-02-21 09:50:53 -0800,"Salt Lake City, UT",Central Time (US & Canada)
569191838579429377,negative,1.0,Cancelled Flight,0.6768,United,,HPStorageGuy,,0,@united DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong,,2015-02-21 09:48:04 -0800,Boise,Mountain Time (US & Canada)
569191687794270209,neutral,0.6923,,0.0,United,,Globe_Guide,,0,@united can you please follow for a DM?,,2015-02-21 09:47:28 -0800,"Calgary, Canada",Central Time (US & Canada)
569189285334618112,positive,0.7028,,,United,,DaRenton,,0,@united thank you for the help!!,,2015-02-21 09:37:55 -0800,Colorado,Mountain Time (US & Canada)
569188967180058625,negative,1.0,Can't Tell,0.6634,United,,recon_love,,0,@united Yeah that didn't happen!,,2015-02-21 09:36:39 -0800,,
569188938012880896,negative,1.0,Lost Luggage,1.0,United,,NewsLadiesNeed,,0,@united Why do I still not have my bags? They arrived @10AM &amp;website says they're still at the airport..2 1/2 hours Late Flightr???!! #nothappy,"[33.89638659, -84.33108377]",2015-02-21 09:36:32 -0800,Atlanta,Eastern Time (US & Canada)
569188792541818880,negative,1.0,Bad Flight,0.3521,United,,paul_e_jones,,1,@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.,,2015-02-21 09:35:57 -0800,"Apex, NC",Eastern Time (US & Canada)
569187853412012032,negative,1.0,Flight Attendant Complaints,0.3411,United,,gngstout,,0,@united Hate when I get bumped out of the seat I've selected (&amp; empty row) and moved to another seat (non-empty). #1K #flt803 #nonupgrade!,,2015-02-21 09:32:13 -0800,SoMD,Eastern Time (US & Canada)
569186762947493888,negative,1.0,Customer Service Issue,0.6635,United,,your_ride_dear,,0,"@united no announcement re extra baggage, ""find an empty bin"" down to aisle 20 back up with baggage to my seat row 7. YOUR agents argueing",,2015-02-21 09:27:53 -0800,ONTARIO CANADA,
569186566247051265,negative,1.0,Lost Luggage,0.6785,United,,gehandabare,,1,@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up,,2015-02-21 09:27:07 -0800,,Eastern Time (US & Canada)
569185842876571648,negative,1.0,Flight Attendant Complaints,0.3564,United,,AnnieBodyCanada,,0,@united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it??,,2015-02-21 09:24:14 -0800,"Ontario, Canada",Eastern Time (US & Canada)
569185594095509504,negative,1.0,Bad Flight,0.6787,United,,iamlaurencard,,1,.@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names.,,2015-02-21 09:23:15 -0800,"Aliso Viejo, CA",Pacific Time (US & Canada)
569184999900995585,negative,1.0,Customer Service Issue,1.0,United,,NosihtamInc,,1,@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!,,2015-02-21 09:20:53 -0800,"Winnipeg, Manitoba",Central Time (US & Canada)
569184788784918528,negative,1.0,Customer Service Issue,0.6667,United,,CFCDarlene,,0,@united Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane,"[25.08347991, -77.3225763]",2015-02-21 09:20:03 -0800,,Central Time (US & Canada)
569183712606179329,negative,1.0,Customer Service Issue,0.6636,United,,TimothyJGill,,1,"@united besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage",,2015-02-21 09:15:46 -0800,"Cleveland, Ohio",Eastern Time (US & Canada)
569183387816038401,neutral,1.0,,,United,,franknoc,,0,@united I was just calling the Global Services help desk so via phone.,,2015-02-21 09:14:29 -0800,,Arizona
569182643155300352,neutral,1.0,,,United,,D4Duskes,,0,"@united on final. Pls don't let my connection leave!!!
Conf# NPBHD0 http://t.co/eWXwXiDTfX",,2015-02-21 09:11:31 -0800,Montreal,Eastern Time (US & Canada)
569181132685574144,negative,1.0,Can't Tell,0.6523,United,,hadAbadWeek,,1,"fuck you, @united and your shitty fucking information http://t.co/scQUjbvsTA",,2015-02-21 09:05:31 -0800,,
569179849518161920,positive,1.0,,,United,,grahamh00,,0,@united you're good. Thank you!,,2015-02-21 09:00:25 -0800,"Enfield, CT",Eastern Time (US & Canada)
569179721549914112,neutral,0.6477,,0.0,United,,29MC29,,0,@united how much does a ski bag cost to check?  Bag contains 1 pair is skis and one pair of poles,,2015-02-21 08:59:55 -0800,,
569178715051188226,positive,1.0,,,United,,argrenier,,0,"@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.",,2015-02-21 08:55:55 -0800,"Washington, D.C.",
569177940027674624,neutral,0.6487,,0.0,United,,weymouth371,,0,@united  no thanks,"[42.3613256, -71.0167387]",2015-02-21 08:52:50 -0800,Canton Mass,Quito
569177080014901248,neutral,1.0,,,United,,SisterTristan,,0,@united I got it now. Wouldn't let me log on with my email. Thx. Here's hoping for dtw-ase without issue today,,2015-02-21 08:49:25 -0800,Ohio,Eastern Time (US & Canada)
569175138349887488,positive,0.6436,,,United,,mrp,,0,"@united oh, the Wi-Fi router is on top of the fuselage! ;)",,2015-02-21 08:41:42 -0800,sf - austin - sydney,Alaska
569172396680175616,negative,1.0,Bad Flight,0.6727,United,,jrdnly,,0,"@united on SFO-&gt;AUS UA343 2/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites",,2015-02-21 08:30:48 -0800,"iPhone: 50.079998,14.441111",Eastern Time (US & Canada)
569172176214962176,negative,0.6634,Late Flight,0.3465,United,,michabt,,0,"@United come on, reopen 1285 at ORD and clear your growing DC backlog",,2015-02-21 08:29:56 -0800,"Here, There or En Route, ",Quito
569172065724428288,negative,1.0,Customer Service Issue,0.66,United,,not_asteroid,,1,"@united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins",,2015-02-21 08:29:29 -0800,,Atlantic Time (Canada)
569170903948500992,negative,1.0,Can't Tell,1.0,United,,startupofme,,0,@united I'm strongly considering taking my business elsewhere. #UnitedAirlines,,2015-02-21 08:24:52 -0800,New York,Eastern Time (US & Canada)
569170897606709250,negative,0.7027,Flight Booking Problems,0.7027,United,,owenmcstravick,,0,"@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**",,2015-02-21 08:24:51 -0800,UK,London
569170541250129920,neutral,1.0,,,United,,LuxuryFred,,0,@United lounge @ #Heathrow Used by @AirNZUSA http://t.co/6hJucP694l,,2015-02-21 08:23:26 -0800,In First Class,Arizona
569169897906941952,negative,1.0,Bad Flight,0.7027,United,,startupofme,,0,"@united really needs to start upgrading their planes. No TVs &amp; then the ""inflight wifi"" is currently unavailable #UnitedAirlines",,2015-02-21 08:20:52 -0800,New York,Eastern Time (US & Canada)
569169887689641984,negative,1.0,Flight Booking Problems,0.6737,United,,GoGirlKnows,,0,@united I am not digging the new mileage earning plan. I would earn about 1/3 of the miles I do now. Any changes to the award ticket prices?,,2015-02-21 08:20:50 -0800,,Hawaii
569168955786600448,negative,1.0,Can't Tell,0.3636,United,,rpgibson8589,,0,@united outsourcing ticket and gate agents at MIA. Ill advised. You did it in ROC and service went downhill. Keep employees and fliers first,,2015-02-21 08:17:08 -0800,Rochester NY,Eastern Time (US & Canada)
569168884798005248,negative,1.0,Customer Service Issue,1.0,United,,les_gingem,,0,@united Was just hung up on by customer service after waiting 30 min on hold...guess that vacation's not happening? Website wasn't working.,,2015-02-21 08:16:51 -0800,,
569168028014743552,negative,1.0,longlines,0.6706,United,,smallestnode,,0,@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything.  Long lines!! #ua1523,,2015-02-21 08:13:27 -0800,"Boston, MA",
569167347996495872,negative,1.0,Flight Booking Problems,1.0,United,,tannad2001,,0,@united what's going on with the mileage plus accounts? Login through username and email have been down for at least three days.,,2015-02-21 08:10:45 -0800,Chicago,Central Time (US & Canada)
569165652876881920,negative,1.0,Can't Tell,0.6589,United,,_LaVitaLoca,,0,@united what incentive do I have to give you another chance?,,2015-02-21 08:04:00 -0800,,Central Time (US & Canada)
569164871465439232,neutral,1.0,,,United,,Colocowgirl24,,0,@united my dad booked through orbitz and due to weather he can't make it to the airport. Can you help him?,,2015-02-21 08:00:54 -0800,,
569164614921019392,negative,0.3627,Can't Tell,0.3627,United,,AviNewYork,,0,@united Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02/20/15.,,2015-02-21 07:59:53 -0800,,Eastern Time (US & Canada)
569164042679377921,neutral,1.0,,,United,,froschmarc,,1,@united #787 to begin Newark-London Heathrow route on May 6 @PANYNJ @BoeingAirplanes @FroschTravel http://t.co/RdJ1MwFLg1,,2015-02-21 07:57:36 -0800,"New York, NY",Hawaii
569163885393154048,negative,0.6299,Late Flight,0.3423,United,,baldordash,,0,"@united @baldordash Rebooked,arrived 8 hours Late Flightr.  Last year 9 hrs to San Diego and the no inflight entertainment!",,2015-02-21 07:56:59 -0800,,
569163371746095104,negative,1.0,Lost Luggage,1.0,United,,kylemostyn,,0,@united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent,,2015-02-21 07:54:57 -0800,YYC,
569162600237236224,negative,1.0,Flight Booking Problems,0.6774,United,,Zortrium0,,0,@United site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time.  Thanks @United!,,2015-02-21 07:51:53 -0800,,Atlantic Time (Canada)
569161748286083073,negative,0.68,Bad Flight,0.68,United,,NadeemdeVree,,0,@united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states.,,2015-02-21 07:48:29 -0800,,Greenland
569159619710361600,positive,1.0,,,United,,zombiesausage,,0,@united Very impressed so far. An app that's worth a damn and sms updates on my flight.,"[39.74529398, -104.99225976]",2015-02-21 07:40:02 -0800,"Denver, CO",Mountain Time (US & Canada)
569159333499576320,neutral,0.6644,,0.0,United,,hannahhappie,,0,@united any last minute flight deals for your cute little #frequentflyer ??? :)))) my Friday flight was Cancelled Flightled!!,,2015-02-21 07:38:54 -0800,Upper East Side,Central Time (US & Canada)
569156387789361153,negative,1.0,Customer Service Issue,1.0,United,,JimRessler,,1,@united just had the worst customer service experience ever on united airlines,,2015-02-21 07:27:11 -0800,nyc,Quito
569155039983497216,negative,1.0,Can't Tell,0.6593,United,,LewisSalgadoNYC,,0,@united airlines 1st &amp; only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE,,2015-02-21 07:21:50 -0800,,Eastern Time (US & Canada)
569154879484235776,negative,1.0,Bad Flight,0.6646,United,,tony____k,,0,"@united diverged to Burlington, Vermont. This sucks.",,2015-02-21 07:21:12 -0800,,Eastern Time (US & Canada)
569153669867945984,negative,1.0,Flight Attendant Complaints,0.3551,United,,smonnat,,1,@united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!,,2015-02-21 07:16:23 -0800,"State College, PA",Eastern Time (US & Canada)
569153491983327232,negative,1.0,Late Flight,1.0,United,,smallestnode,,0,@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.,,2015-02-21 07:15:41 -0800,"Boston, MA",
569152740414218240,negative,1.0,Customer Service Issue,1.0,United,,sjampol,,0,@united I sent my details to the customer care link you sent me almost a month ago and no response.,,2015-02-21 07:12:42 -0800,San Francisco,Pacific Time (US & Canada)
569150031216779266,negative,1.0,Customer Service Issue,1.0,United,,kayyywe,,0,@united terrible service for military members and their families. #ridiculous #UnitedAirlines,,2015-02-21 07:01:56 -0800,,Eastern Time (US & Canada)
569149666027294720,neutral,1.0,,,United,,AndrewMcDublin,,0,@united Hi have a question re future Flight Booking Problems. DUB-JAC 29/9 JAC-LAX 8/10 LAX-DUB 13/10. I'm *G. What is checked bag allowance for JAC-LAX?,,2015-02-21 07:00:29 -0800,,
569149498183659520,negative,1.0,Cancelled Flight,1.0,United,,calebkelley,,0,@united My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems.,,2015-02-21 06:59:49 -0800,"Springfield, MO",
569147852217135104,negative,1.0,Customer Service Issue,0.6392,United,,franknoc,,0,"@united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number",,2015-02-21 06:53:16 -0800,,Arizona
569144929093615616,neutral,1.0,,,United,,convair990BHX,,1,@united 757 N33103 taxies @bhx_official departing as UA26 to Newark Liberty Airport http://t.co/IALiCEH2FT,,2015-02-21 06:41:39 -0800,,London
569144072843063296,negative,1.0,Can't Tell,0.6589,United,,_LaVitaLoca,,0,@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy,,2015-02-21 06:38:15 -0800,,Central Time (US & Canada)
569144056305074176,positive,0.7087,,,United,,tbjackson09,,0,"@united thank you.
It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising.
Please assist with earlier flts to Cmh?",,2015-02-21 06:38:11 -0800,,
569143454434926592,negative,1.0,Late Flight,0.6817,United,,hadAbadWeek,,0,"@united if you're going to Cancelled Flight flights today, do everyone a favor and get on it now. Don't stall the inevitable.",,2015-02-21 06:35:48 -0800,,
569143406724837376,negative,1.0,Late Flight,1.0,United,,smallestnode,,0,@united your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck.,,2015-02-21 06:35:36 -0800,"Boston, MA",
569140808227672064,negative,1.0,Late Flight,1.0,United,,LandoForziati,,0,"@united 
Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience",,2015-02-21 06:25:17 -0800,"Cloud City, MA",
569140362025050112,negative,1.0,Customer Service Issue,0.6513,United,,AviNewYork,,1,@united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.,"[18.47240961, -68.39941149]",2015-02-21 06:23:31 -0800,,Eastern Time (US & Canada)
569139586124910593,negative,1.0,Can't Tell,0.6489,United,,retailtherapy10,,0,@united 15.99 for wireless?  Was 6.99 epic #fail . #greedy #piggy you are the worst!,,2015-02-21 06:20:26 -0800,,Quito
569139480101314560,negative,1.0,Can't Tell,0.6464,United,,AviNewYork,,1,@united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA &amp; NYT say ? http://t.co/bNgpli8JT6,"[18.4729405, -68.39820768]",2015-02-21 06:20:00 -0800,,Eastern Time (US & Canada)
569134299024367616,negative,1.0,Customer Service Issue,0.3705,United,,Pacen8r,,1,"@united your ""Airserv"" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity.",,2015-02-21 05:59:25 -0800,"Manassas, Virginia",Eastern Time (US & Canada)
569134266052816897,negative,1.0,Customer Service Issue,0.3796,United,,kylemostyn,,0,@united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement,,2015-02-21 05:59:17 -0800,YYC,
569130479690981376,negative,1.0,Customer Service Issue,0.6758,United,,DiqM,,0,"@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita",,2015-02-21 05:44:14 -0800,here,Mountain Time (US & Canada)
569129269139537920,negative,0.6842,Can't Tell,0.6842,United,,tomwylie19,,1,@united 132 characters does not cover my reasons I'm afraid,,2015-02-21 05:39:26 -0800,,London
569128289178152960,negative,0.6883,Customer Service Issue,0.35,United,,AviNewYork,,0,@united while busy on his cell phone ???,"[18.47233225, -68.39941165]",2015-02-21 05:35:32 -0800,,Eastern Time (US & Canada)
569125947200413696,negative,0.6479,Can't Tell,0.3464,United,,BDWiese,,0,"@united really, fill out a form about my flight experience? I sent an email to the 1K email address.",,2015-02-21 05:26:14 -0800,"New Jersey, USA",
569125711556042752,negative,0.6334,Late Flight,0.3342,United,,JuanJoseRG02,,0,"@united: ""Left gate 5 minutes early."" 
My thoughts: ""That doesn't count if you sit on the Tarmac for a half hour."" #comeonpeople",,2015-02-21 05:25:18 -0800,"Nashville, TN      +309+ +320+",Central Time (US & Canada)
569125558568783872,positive,1.0,,,United,,garycirlin,,0,@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?,,2015-02-21 05:24:41 -0800,NY,
569125033509048320,negative,1.0,Late Flight,1.0,United,,beckybye,,0,@united on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean?,,2015-02-21 05:22:36 -0800,"Denver, CO",Mountain Time (US & Canada)
569121422817112065,negative,1.0,Flight Attendant Complaints,0.6646,United,,thefarb,,0,"@united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag,  didn't have to check",,2015-02-21 05:08:15 -0800,"ÜT: 39.39339,-76.762595",Eastern Time (US & Canada)
569120847115501568,neutral,1.0,,,United,,AviNewYork,,0,@united First Officer of UA 1514 checking our 757 prior to departure from EWR yesterday while on his cell. Safety ??? http://t.co/1TFH2v0a7z,"[18.4710809, -68.39995916]",2015-02-21 05:05:58 -0800,,Eastern Time (US & Canada)
569119503516246016,negative,1.0,Customer Service Issue,0.6523,United,,justin_gbp,,0,@united i booked lh via ua.  However at gate they rebooked me to a Late Flightr lh flight.  Now that flight didnt earn pqd for me.  How do i get it,"[43.59688282, -72.96820686]",2015-02-21 05:00:38 -0800,,
569117696610185217,negative,1.0,Customer Service Issue,1.0,United,,BenBell22,,0,@united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3),,2015-02-21 04:53:27 -0800,,Eastern Time (US & Canada)
569116934379323392,negative,0.6421,Customer Service Issue,0.3368,United,,BenBell22,,0,"@united I appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. Also, ski/bootbag policy is awkward at best",,2015-02-21 04:50:25 -0800,,Eastern Time (US & Canada)
569116399039344640,negative,1.0,Customer Service Issue,0.6536,United,,BenBell22,,0,"@united It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM",,2015-02-21 04:48:17 -0800,,Eastern Time (US & Canada)
569115097198690305,negative,1.0,Lost Luggage,1.0,United,,lingley,,0,@United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual,,2015-02-21 04:43:07 -0800,"ÜT: 42.706796,-71.210754",Quito
569114239996076032,negative,0.6559,Cancelled Flight,0.3441,United,,TheBarnesology,,0,@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh.,"[29.81532281, -95.40830048]",2015-02-21 04:39:43 -0800,"Houston, TX",Central Time (US & Canada)
569106746486222849,positive,0.6890000000000001,,,United,,ananth77,,0,@united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41,,2015-02-21 04:09:56 -0800,,Central Time (US & Canada)
569105159764242433,negative,1.0,Late Flight,1.0,United,,recon_love,,0,@united never fails to have delayed flights 😡,,2015-02-21 04:03:38 -0800,,
569102054922129409,negative,1.0,Cancelled Flight,1.0,United,,_Eric_Bishop,,0,"@united Yes, myself and about 200 other people also.",,2015-02-21 03:51:17 -0800,Little Rock,Central Time (US & Canada)
569101653573570560,positive,1.0,,,United,,Mike_J_Morgan,,0,@united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http://t.co/9mEOzBO4xl,,2015-02-21 03:49:42 -0800,"Norman, OK",Eastern Time (US & Canada)
569098396914421763,negative,0.6688,Lost Luggage,0.3526,United,,NicoleRoundy,,0,@united it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA,,2015-02-21 03:36:45 -0800,"Park City, UT",Mountain Time (US & Canada)
569097525690568704,neutral,0.6842,,,United,,Addair,,0,@united lets do that can you email boarding pass?,,2015-02-21 03:33:18 -0800,"Raleigh, NC",Eastern Time (US & Canada)
569096764835414016,neutral,0.6924,,,United,,Addair,,0,“@united: @Addair  We hope you don't miss your connection. For help with re-Flight Booking Problems please Follow us &amp; DM your confirmation. ^CP”done thx,,2015-02-21 03:30:16 -0800,"Raleigh, NC",Eastern Time (US & Canada)
569094744615157760,negative,1.0,Late Flight,1.0,United,,Sallee_D,,0,@united is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks,,2015-02-21 03:22:15 -0800,,Eastern Time (US & Canada)
569093984640995328,positive,1.0,,,United,,ryaneaster,,0,@united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness,"[41.9413787, -87.8932425]",2015-02-21 03:19:13 -0800,Chicago,Central Time (US & Canada)
569089890173874176,negative,1.0,longlines,1.0,United,,CaseyBarnes1,,0,@united at MSP w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees,,2015-02-21 03:02:57 -0800,"Lake City, MN",Central Time (US & Canada)
569088814184079361,positive,0.6696,,0.0,United,,ryaneaster,,0,@united stellar customer service. You have earned my business by your attention to detail.,"[41.9808176, -87.9063373]",2015-02-21 02:58:41 -0800,Chicago,Central Time (US & Canada)
569088496117415937,positive,1.0,,,United,,ryaneaster,,0,@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler,"[41.9809313, -87.9063148]",2015-02-21 02:57:25 -0800,Chicago,Central Time (US & Canada)
569087906851135488,neutral,1.0,,,United,,DaRenton,,0,@united now arrives LAX @ 8:03 am,,2015-02-21 02:55:04 -0800,Colorado,Mountain Time (US & Canada)
569086687336222720,negative,0.6556,Can't Tell,0.3444,United,,DaRenton,,0,@united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight,,2015-02-21 02:50:14 -0800,Colorado,Mountain Time (US & Canada)
569085424498446337,negative,0.705,Bad Flight,0.705,United,,tcfitz3,,0,@united  No first class passenger should have to pay for inflight wifi.,,2015-02-21 02:45:12 -0800,Houston,Central Time (US & Canada)
569083899478994944,positive,0.6735,,,United,,filmbizpro,,0,Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!,,2015-02-21 02:39:09 -0800,Amsterdam/Malibu,Amsterdam
569079375296999424,negative,1.0,Cancelled Flight,1.0,United,,DNLee5,,0,"@united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever",,2015-02-21 02:21:10 -0800,"New York, US; Tanzania, Africa",Central Time (US & Canada)
569078346660900864,negative,1.0,Late Flight,1.0,United,,jakehparrott,,0,"@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks.",,2015-02-21 02:17:05 -0800,"iPhone: 0.000000,0.000000",
569078332278513665,negative,0.664,Can't Tell,0.3423,United,,DaRenton,,0,"@united  UA 1706 there is no way a plane ""loses its software"" I believe you decided to do an upgrade...",,2015-02-21 02:17:02 -0800,Colorado,Mountain Time (US & Canada)
569077766022246400,negative,1.0,Late Flight,0.6689,United,,DaRenton,,0,@united already missed connection... UA 495,,2015-02-21 02:14:47 -0800,Colorado,Mountain Time (US & Canada)
569077393886810112,negative,1.0,Flight Attendant Complaints,0.3404,United,,DaRenton,,0,@united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight...,,2015-02-21 02:13:18 -0800,Colorado,Mountain Time (US & Canada)
569076717689524224,negative,1.0,Late Flight,1.0,United,,DaRenton,,0,"@united UA 1706 delayed again - I get charged $600 if Late Flight by you - you say ""oh well""",,2015-02-21 02:10:37 -0800,Colorado,Mountain Time (US & Canada)
569075488926371841,neutral,1.0,,,United,,theycallme_HH,,0,@united we are trying to go as far away from King'sCollegeLondon as possible for #charity today. Would you help us ? #jailbreak #RAG,"[0.0, 0.0]",2015-02-21 02:05:44 -0800,Orleans/Tarpon Springs/London,Amsterdam
569075352888176640,negative,1.0,Customer Service Issue,0.6774,United,,elliotdebruyn,,0,"@united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service.",,2015-02-21 02:05:11 -0800,"Shanghai, China",Beijing
569059097632337920,positive,0.3646,,0.0,United,,DarianDavis,,0,@united yes to more food! Add some gluten free options while you're at it,,2015-02-21 01:00:36 -0800,,Mountain Time (US & Canada)
569058014650433536,negative,1.0,Flight Attendant Complaints,1.0,United,,_SamanthaAkira,,0,@united no. U guys suck. I'll never fly with u again. And ur supervisors suck too.,"[33.99585652, -117.35791469]",2015-02-21 00:56:17 -0800,,Pacific Time (US & Canada)
569056573731020800,negative,0.6533,Bad Flight,0.3436,United,,StevieT_89,,0,@united on a flight to New York! Love the quality planes on United!! #WTF #crappy #aviation #NewYork http://t.co/zv6CfPoHl5,,2015-02-21 00:50:34 -0800,London-Manila,
569055189988024320,neutral,0.626,,0.0,United,,2cJustice4all,,0,@united @paigeworthy : page United values your tweet b/c it's so rare that they receive tweets complimenting their service...most are fake.,,2015-02-21 00:45:04 -0800,Chicago Illinois Crime.Inc,Central Time (US & Canada)
569049391337578496,negative,1.0,Customer Service Issue,1.0,United,,dlm_3,,0,@united yes there is when you keep getting the same robotic answer.,,2015-02-21 00:22:01 -0800,Global,Eastern Time (US & Canada)
569036254253346818,positive,1.0,,,United,,NoviceFlyer,,0,@united  thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN,,2015-02-20 23:29:49 -0800,"Tulsa, OK",Central Time (US & Canada)
569035887956271104,negative,1.0,Customer Service Issue,1.0,United,,alexreznik,,0,@united bad customer service  to NYC a few weeks ago. Thinking of moving on,,2015-02-20 23:28:22 -0800,Email: Alex@ditmasla.com,Pacific Time (US & Canada)
569035174328934401,negative,1.0,Customer Service Issue,0.6437,United,,2cJustice4all,,0,@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff,,2015-02-20 23:25:32 -0800,Chicago Illinois Crime.Inc,Central Time (US & Canada)
569034721683861505,negative,0.7,Flight Attendant Complaints,0.36,United,,dasbet,,0,"@united I mean, your employees were really nice as I literally sobbed?",,2015-02-20 23:23:44 -0800,Coming to a City Near You,Central Time (US & Canada)
569034282485698560,negative,1.0,Customer Service Issue,1.0,United,,2cJustice4all,,0,"@united @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone",,2015-02-20 23:21:59 -0800,Chicago Illinois Crime.Inc,Central Time (US & Canada)
569033988855037952,negative,0.6333,Cancelled Flight,0.3222,United,,dasbet,,0,@united I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time.,,2015-02-20 23:20:49 -0800,Coming to a City Near You,Central Time (US & Canada)
569032643548811264,positive,1.0,,,United,,cindykane,,0,@united They held the plane! Made it!!,"[33.94238375, -118.39906416]",2015-02-20 23:15:28 -0800,Massachusetts,Eastern Time (US & Canada)
569030219438239744,negative,1.0,Late Flight,1.0,United,,AndreaDurkee,,1,@united - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!!,,2015-02-20 23:05:51 -0800,"Boston, MA",Pacific Time (US & Canada)
569027718626480128,positive,1.0,,,United,,MERBARAT,,0,"@united ok, have sent u info via DM. I appreciate your help and consideration. 😊","[41.86591706, -87.6231238]",2015-02-20 22:55:54 -0800,"Chicago, IL",Central Time (US & Canada)
569026124484706304,negative,1.0,Customer Service Issue,0.39299999999999996,United,,dtcurtbrown,,0,@united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.,,2015-02-20 22:49:34 -0800,,
569025401906794496,positive,1.0,,,United,,EdinReporter,,0,@united nice and early back home! http://t.co/geG4nghmIE,,2015-02-20 22:46:42 -0800,Edinburgh,Edinburgh
569025196230877184,positive,0.6531,,,United,,neilawinston,,0,@united I hope so too :),,2015-02-20 22:45:53 -0800,"Cleveland, OH",Eastern Time (US & Canada)
569024126641311744,negative,1.0,Lost Luggage,1.0,United,,gehandabare,,0,@united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive,,2015-02-20 22:41:38 -0800,,Eastern Time (US & Canada)
569023489492955136,positive,1.0,,,United,,iandroid614,,0,@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace,,2015-02-20 22:39:06 -0800,"Kearney, Nebraska",Central Time (US & Canada)
569021768788090881,negative,0.6685,Flight Booking Problems,0.3405,United,,MERBARAT,,0,@united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough,"[41.86590405, -87.62282728]",2015-02-20 22:32:16 -0800,"Chicago, IL",Central Time (US & Canada)
569020829033492480,negative,1.0,Customer Service Issue,1.0,United,,danahajek,,1,@united so much for being here to help. Very disappointed in your customer service.,,2015-02-20 22:28:32 -0800,chicago IL,Central Time (US & Canada)
569017927803932672,neutral,1.0,,,United,,woawABQ,,0,"@united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh",,2015-02-20 22:17:00 -0800,"Albuquerque, NM",
569017631602139137,negative,1.0,Customer Service Issue,1.0,United,,MERBARAT,,1,@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?,"[41.86589387, -87.62303178]",2015-02-20 22:15:49 -0800,"Chicago, IL",Central Time (US & Canada)
569017218316369921,neutral,0.6813,,0.0,United,,iamlaurencard,,0,.@united I took a screenshot and emailed it to myself. Let's DM and figure this out.,,2015-02-20 22:14:11 -0800,"Aliso Viejo, CA",Pacific Time (US & Canada)
569015669347319808,negative,1.0,Flight Booking Problems,0.6222,United,,CaptainDave13,,1,@united She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?,,2015-02-20 22:08:02 -0800,ridin' da food train,
569014098811351040,negative,1.0,Lost Luggage,1.0,United,,iandroid614,,0,@united Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help,,2015-02-20 22:01:47 -0800,"Kearney, Nebraska",Central Time (US & Canada)
569012722169466880,positive,0.7021,,,United,,robbshurr,,0,"@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW",,2015-02-20 21:56:19 -0800,"Boulder, CO",Mountain Time (US & Canada)
569012492598251520,negative,1.0,Customer Service Issue,0.6415,United,,johnwoodRTR,,1,@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy,"[39.77848558, -104.90007634]",2015-02-20 21:55:24 -0800,Hong Kong,Eastern Time (US & Canada)
569011846432366592,negative,0.6514,Lost Luggage,0.6514,United,,iandroid614,,0,@United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help.,,2015-02-20 21:52:50 -0800,"Kearney, Nebraska",Central Time (US & Canada)
569011727532032001,negative,1.0,Flight Booking Problems,0.3404,United,,johnwoodRTR,,1,@united Yes there were PLENTY of seats available.  So why did Vicky Thomas refuse to give one to a million mile flyer?,"[39.77390684, -104.84537303]",2015-02-20 21:52:22 -0800,Hong Kong,Eastern Time (US & Canada)
569011185439285248,negative,1.0,Late Flight,1.0,United,,kellyirish72,,0,"@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with ""issues""...",,2015-02-20 21:50:12 -0800,Austin,
569011048843313153,negative,0.6765,Customer Service Issue,0.3431,United,,ldellabella,,0,@united that would have been nice earlier  today. Too Late Flight now. I hope.,,2015-02-20 21:49:40 -0800,Cincinnati,
569010309085536257,negative,1.0,Late Flight,0.7014,United,,franknoc,,0,@united waiting 12 mins and counting to get through to Global Services....something going on?,,2015-02-20 21:46:44 -0800,,Arizona
569009316490911745,negative,0.6501,Late Flight,0.6501,United,,ldellabella,,0,@united no still trying to get home.,,2015-02-20 21:42:47 -0800,Cincinnati,
569008708174262272,negative,1.0,Flight Booking Problems,1.0,United,,johnwoodRTR,,0,@united Also your at-gate monitor showed 23 empty seats,"[39.83426941, -104.69960636]",2015-02-20 21:40:22 -0800,Hong Kong,Eastern Time (US & Canada)
569008601009762305,negative,1.0,Customer Service Issue,0.6804,United,,johnwoodRTR,,0,@united That is not what your reservations desk just told me.  They said there were plenty of seats,"[39.83426941, -104.69960636]",2015-02-20 21:39:56 -0800,Hong Kong,Eastern Time (US & Canada)
569007629868998656,negative,1.0,Flight Booking Problems,0.6939,United,,MERBARAT,,0,"@united very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now?","[41.86591215, -87.6231126]",2015-02-20 21:36:05 -0800,"Chicago, IL",Central Time (US & Canada)
569007580925677568,positive,1.0,,,United,,jayasherguy,,1,.@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!,,2015-02-20 21:35:53 -0800,,Pacific Time (US & Canada)
569007103542587392,neutral,0.3505,,0.0,United,,SCVPools,,0,"@united @SCVPools 
Please call me at 310-795-2210.",,2015-02-20 21:33:59 -0800,Southern California and Hawaii,
569006044782800896,negative,1.0,Lost Luggage,0.6651,United,,gehandabare,,0,@united lax29108m make it happen please else on a cruise with no luggage tomorrow,,2015-02-20 21:29:47 -0800,,Eastern Time (US & Canada)
569005870463344640,negative,1.0,Flight Attendant Complaints,1.0,United,,johnwoodRTR,,0,@united no I did not make connection.  Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane,"[39.84913886, -104.67403666]",2015-02-20 21:29:05 -0800,Hong Kong,Eastern Time (US & Canada)
569005718365298689,negative,0.6652,Lost Luggage,0.6652,United,,ldellabella,,0,@united Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return.,,2015-02-20 21:28:29 -0800,Cincinnati,
569004759069421568,negative,1.0,Late Flight,0.6473,United,,MouadofMoney,,0,@united no u don't,,2015-02-20 21:24:40 -0800,NYC,Atlantic Time (Canada)
569003577613512704,negative,0.6498,Lost Luggage,0.6498,United,,larissatandy,,0,"@united how much longer will it take? It a guitar, not a royal commission!",,2015-02-20 21:19:59 -0800,"Vancouver, Canada",Melbourne
569002384258502656,neutral,1.0,,,United,,summert10,,0,"@united I have a voucher that expires next week, can I get an extension on it before it expires?",,2015-02-20 21:15:14 -0800,,Arizona
568999888043638785,negative,0.6721,longlines,0.3376,United,,DerekTrovi,,0,"@united sure, but 8 different texts changing time &amp; gate (especially locations across the entire concourse). That just seemed a little off.",,2015-02-20 21:05:19 -0800,"Grand Rapids, Michigan",Eastern Time (US & Canada)
568998609590419456,neutral,0.669,,0.0,United,,PeterDawoud,,0,@united you know what would be awesome? Providing us with complimentary entertainment on your flights. Especially those longer than 6 hours.,,2015-02-20 21:00:14 -0800,Redmond WA ,Pacific Time (US & Canada)
568995447768899584,positive,0.6497,,,United,,kevinkugler,,0,@united DM sent.  Thanks.,,2015-02-20 20:47:40 -0800,"Omaha, Nebraska",Central Time (US & Canada)
568995256525398016,negative,1.0,Flight Attendant Complaints,0.6776,United,,MyFitness52,,0,"@united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service",,2015-02-20 20:46:55 -0800,Washington,Arizona
568995205271015425,neutral,0.6667,,,United,,Merrick757,,0,@united San Diego to Chicago. Leaving at 6:15 am tomorrow,,2015-02-20 20:46:43 -0800,,
568990399814987777,negative,1.0,Late Flight,1.0,United,,raindovemodel,,0,@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs &amp; i missed my connectin flight. PJ's I TELL U! #NYFW,,2015-02-20 20:27:37 -0800,Anywhere someone needs me,Eastern Time (US & Canada)
568989687353729024,positive,1.0,,,United,,raindovemodel,,0,"@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW",,2015-02-20 20:24:47 -0800,Anywhere someone needs me,Eastern Time (US & Canada)
568989506784722945,positive,1.0,,,United,,TreyHeckaman,,0,@united Thank you! Have a nice evening.,,2015-02-20 20:24:04 -0800,"Plymouth, IN ",Eastern Time (US & Canada)
568989460618203136,negative,1.0,longlines,0.6632,United,,danahajek,,1,@united if I wait I'll lose the flight. So frustrating.,,2015-02-20 20:23:53 -0800,chicago IL,Central Time (US & Canada)
568988757954678784,negative,1.0,Flight Booking Problems,0.7172,United,,Csqd,,0,@united it most certainly was not.,"[40.71857786, -73.99426076]",2015-02-20 20:21:05 -0800,"Vail, CO",Mountain Time (US & Canada)
568988032067616768,neutral,0.6814,,0.0,United,,danahajek,,0,@united its available online I just can't figure out how to do it to guarantee same flight,,2015-02-20 20:18:12 -0800,chicago IL,Central Time (US & Canada)
568987808792223744,negative,1.0,Flight Booking Problems,0.6374,United,,danahajek,,1,@united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix,,2015-02-20 20:17:19 -0800,chicago IL,Central Time (US & Canada)
568987648691449857,positive,0.6907,,,United,,GoALDE,,0,@united No thanks.  Took care of it when I called,,2015-02-20 20:16:41 -0800,Wisconsin to Worldwide,Central Time (US & Canada)
568987303302950913,negative,1.0,Customer Service Issue,0.7128,United,,elbrooklyntaco,,1,"@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain",,2015-02-20 20:15:19 -0800,,
568986895268519936,negative,1.0,Late Flight,1.0,United,,elbrooklyntaco,,1,@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.,,2015-02-20 20:13:41 -0800,,
568986700984283136,positive,1.0,,,United,,JesseLitsch,,0,@united awesome thank you very much for the help,,2015-02-20 20:12:55 -0800,,
568986491608834048,neutral,0.6667,,0.0,United,,callmekaitxo,,0,@united you need to follow me so I can dm you to give you the info,,2015-02-20 20:12:05 -0800,O H I O,Arizona
568985883589906432,negative,1.0,Can't Tell,0.6968,United,,your_ride_dear,,0,"@united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary",,2015-02-20 20:09:40 -0800,ONTARIO CANADA,
568985010742693888,neutral,0.6848,,,United,,JesseLitsch,,0,@united yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many,,2015-02-20 20:06:12 -0800,,
568984515298922496,negative,1.0,Cancelled Flight,0.6806,United,,Snow4meErika,,0,"@united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight!",,2015-02-20 20:04:14 -0800,,
568984098909237248,negative,1.0,Customer Service Issue,1.0,United,,2533107724Paul,,1,"@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours",,2015-02-20 20:02:35 -0800,Gig Harbor,
568983569563033600,positive,1.0,,,United,,abhirajan,,0,@united kept me watching the safety video for the first time in forever. Nice job 👍.,,2015-02-20 20:00:28 -0800,The abyss ,Arizona
568983296018751491,negative,1.0,Customer Service Issue,1.0,United,,The_CW,,1,@United has time to respond to everyone else's complaints but not mine. You just lost a customer,,2015-02-20 19:59:23 -0800,Ho-Flo/Columbus/NYC,Central Time (US & Canada)
568982915956277249,positive,1.0,,,United,,girlsgetaways,,0,@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!,,2015-02-20 19:57:53 -0800,Exactly where I want to be!,Eastern Time (US & Canada)
568982505551851520,negative,1.0,Can't Tell,0.6731,United,,AbePrescher,,1,"@united ""most likely"" makes it sound like you have no idea, which is not how I want my flights to be. Please use facts thanks.",,2015-02-20 19:56:15 -0800,San Diego,
568982253553844225,negative,1.0,Late Flight,0.6738,United,,4wordSOUL,,1,@united tell me something I don't know...not #keepingit100 #weaktea,,2015-02-20 19:55:15 -0800,"Denver, CO",Mountain Time (US & Canada)
568979198007595008,negative,1.0,Customer Service Issue,0.3379,United,,JesseLitsch,,0,@united the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally,,2015-02-20 19:43:06 -0800,,
568977696786673664,negative,0.6713,Can't Tell,0.3531,United,,leigh_emery,,1,“@united: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY” another empty offer for help.,,2015-02-20 19:37:08 -0800,"Hoboken, NJ",Eastern Time (US & Canada)
568976619089620992,negative,0.6899,Customer Service Issue,0.6899,United,,callmekaitxo,,1,@united I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help?,,2015-02-20 19:32:51 -0800,O H I O,Arizona
568976326666768384,negative,0.6613,Flight Booking Problems,0.6613,United,,Never_Regret_It,,0,@united UA7985 is a coshared flight w/ ANA. Unable to check in 24 hrs prior.,,2015-02-20 19:31:42 -0800,,
568976065210806272,negative,1.0,Customer Service Issue,1.0,United,,The_CW,,1,@united never flying with you guys ever again. The customer service is piss poor at best.,,2015-02-20 19:30:39 -0800,Ho-Flo/Columbus/NYC,Central Time (US & Canada)
568975398236659712,negative,1.0,Late Flight,1.0,United,,DustinDreams,,0,@united when a 2 hour flight turns into a 3:30 ordeal...sigh,"[29.98498519, -95.3338971]",2015-02-20 19:28:00 -0800,With Carmen SanDiego.,Atlantic Time (Canada)
568973797262372866,negative,1.0,Lost Luggage,1.0,United,,LEAisMYidol,,1,@united where are our luggages? With a group and over 20 luggages are lost,,2015-02-20 19:21:38 -0800,Lea Michele,
568973634087165953,negative,1.0,Flight Attendant Complaints,1.0,United,,RONISREALTOR,,1,"@united assistance with what, the attitude of your staff no matter which airport we are at?",,2015-02-20 19:21:00 -0800,"Fort Lauderdale, FL",Eastern Time (US & Canada)
568972990039265280,neutral,0.6911,,,United,,kevinkugler,,0,@united Sure.  Follow for a sec and I will.,,2015-02-20 19:18:26 -0800,"Omaha, Nebraska",Central Time (US & Canada)
568972562819997696,positive,1.0,,,United,,lisahsamuel,,0,@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-),,2015-02-20 19:16:44 -0800,"Bellingham, WA",Pacific Time (US & Canada)
568972438693916672,neutral,1.0,,,United,,tbjackson09,,0,"@united airlines.
On flight UA 1669.
Need to make UA 3781.
Can u hold the plane for us?",,2015-02-20 19:16:15 -0800,,
568972136322375680,positive,0.6749,,,United,,DManonog,,0,@united thank you.,,2015-02-20 19:15:02 -0800,,
568971802015170560,negative,1.0,Damaged Luggage,0.6603,United,,larissatandy,,0,@united when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together!,,2015-02-20 19:13:43 -0800,"Vancouver, Canada",Melbourne
568970614238617600,negative,1.0,Customer Service Issue,0.6492,United,,moonfacestudios,,1,@united I was on hold for over 20 minutes and was talking to one of your employees. I asked him for name or id # and he hung up in my face!,,2015-02-20 19:09:00 -0800,DFW area texas,Central Time (US & Canada)
568969371118391296,negative,1.0,Customer Service Issue,1.0,United,,leigh_emery,,0,@united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?,,2015-02-20 19:04:03 -0800,"Hoboken, NJ",Eastern Time (US & Canada)
568968761954443264,negative,1.0,Flight Booking Problems,0.6989,United,,Snow4meErika,,2,"@united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice",,2015-02-20 19:01:38 -0800,,
568968480717983744,negative,0.6966,Customer Service Issue,0.6966,United,,MrsHeyGil,,0,@united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD.,,2015-02-20 19:00:31 -0800,"Obersulzbach, Germany",Quito
568968312274718721,negative,1.0,Customer Service Issue,0.6602,United,,Snow4meErika,,2,@united how do you stay in business with such poor service? #poorservice #notgoodenough http://t.co/VO61LME5ja,,2015-02-20 18:59:51 -0800,,
568967744076410880,neutral,1.0,,,United,,LyndsyRobinson,,0,@united Will the airline refuse my Canadian passport with less than 6 months remaining validity? Going to US.,,2015-02-20 18:57:35 -0800,,
568967598794149889,neutral,0.6531,,0.0,United,,Merrick757,,0,@united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?,,2015-02-20 18:57:01 -0800,,
568967381860503552,neutral,1.0,,,United,,GDClearedToLand,,2,@United #767 taxing in at #ORD @fly2ohare @AirlineGeeks #avgeek http://t.co/uPocMmuLUN,,2015-02-20 18:56:09 -0800,,
568967313598386176,negative,0.6417,Customer Service Issue,0.6417,United,,DManonog,,0,@united I sent a DM re an existing reservation but no one has responded,,2015-02-20 18:55:53 -0800,,
568966873880137728,neutral,0.6871,,0.0,United,,lindork,,0,@united I am going to a service desk now to see what the options are.,,2015-02-20 18:54:08 -0800,"Edmonton, Alberta, Canada",Mountain Time (US & Canada)
568965937875066880,negative,0.6679,Can't Tell,0.3447,United,,xVanDanx,,0,@united I miss the Continental days.,,2015-02-20 18:50:25 -0800,Silver Spring,Eastern Time (US & Canada)
568965883730776065,negative,1.0,Damaged Luggage,0.3437,United,,xVanDanx,,0,@united or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares.,,2015-02-20 18:50:12 -0800,Silver Spring,Eastern Time (US & Canada)
568965870178816000,negative,1.0,Bad Flight,0.3642,United,,Csqd,,0,"@united It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?!",,2015-02-20 18:50:08 -0800,"Vail, CO",Mountain Time (US & Canada)
568965585620459520,negative,1.0,Flight Attendant Complaints,0.3407,United,,Csqd,,1,@united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!,"[40.71518191, -73.99595593]",2015-02-20 18:49:01 -0800,"Vail, CO",Mountain Time (US & Canada)
568965165783388160,negative,1.0,Can't Tell,0.6322,United,,xVanDanx,,0,"@united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?",,2015-02-20 18:47:21 -0800,Silver Spring,Eastern Time (US & Canada)
568964974611193858,negative,1.0,Cancelled Flight,0.657,United,,Snow4meErika,,2,"@united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough",,2015-02-20 18:46:35 -0800,,
568964534083268608,positive,1.0,,,United,,DrPhilManning,,0,"@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!",,2015-02-20 18:44:50 -0800,Location: constantly changing!,
568964028669800448,positive,1.0,,,United,,AmaniHardrict,,0,@united Looking forward to flying with you guys as well !!,,2015-02-20 18:42:49 -0800,TRACK ,Atlantic Time (Canada)
568963398781808640,negative,1.0,Late Flight,1.0,United,,paulgomez99,,0,@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac,,2015-02-20 18:40:19 -0800,,
568963218703564800,negative,1.0,Bad Flight,0.3657,United,,The_CW,,0,"@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate &amp; have little to no information.",,2015-02-20 18:39:36 -0800,Ho-Flo/Columbus/NYC,Central Time (US & Canada)
568963006547111936,neutral,0.6804,,,United,,neilawinston,,1,"@united I have such a love hate relationship with you. Some days you're good, the others you are so terribly awful its saddening",,2015-02-20 18:38:46 -0800,"Cleveland, OH",Eastern Time (US & Canada)
568962811772030976,negative,0.7053,Customer Service Issue,0.7053,United,,Bee_Branded,,0,@united have better customer service at John Wayne airport.,,2015-02-20 18:37:59 -0800,,Arizona
568962609375895552,positive,1.0,,,United,,christinerimay,,0,@united Bag was finally delivered and intact. Thanks for your assistance.,,2015-02-20 18:37:11 -0800,Someplace saving something,Eastern Time (US & Canada)
568962582934978562,negative,1.0,Flight Attendant Complaints,1.0,United,,AbePrescher,,2,"@united passengers seated, crew ready #WheresThePilot? Flt1088 from ORD. Hope he isn't at the bar.",,2015-02-20 18:37:05 -0800,San Diego,
568962468766212097,negative,0.6444,Customer Service Issue,0.6444,United,,Jperez201,,0,@united Booked 11 tix 1 month ago and now its about $157 CHEAPER and customer service was useless. What's up with that???,,2015-02-20 18:36:38 -0800,Rutgers Business School - NB,Eastern Time (US & Canada)
568961737715789824,negative,0.6421,Late Flight,0.6421,United,,SamuelRBowles,,0,@united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.,,2015-02-20 18:33:43 -0800,Crowborough,London
568961016782036992,negative,1.0,Bad Flight,0.3864,United,,LinaSalazar,,0,@united you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok.,,2015-02-20 18:30:51 -0800,Washington DC,Eastern Time (US & Canada)
568960570486976513,negative,1.0,Late Flight,1.0,United,,bokhary,,0,@united - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united,,2015-02-20 18:29:05 -0800,"San Diego, CA",Pacific Time (US & Canada)
568959737544339456,negative,1.0,Can't Tell,0.695,United,,MyFitness52,,1,@united truly the WORST day of flying I have ever experienced...,,2015-02-20 18:25:46 -0800,Washington,Arizona
568958380032860160,positive,1.0,,,United,,ayangoswami,,0,@united. You guys made my day. Treated me well. Thank you!!!,,2015-02-20 18:20:23 -0800,"Hilton Head, SC",
568958227888500736,negative,1.0,Late Flight,1.0,United,,2533107724Paul,,1,@united Stuck in Houston because you can't seem to get a plane to the destination on time in perfect flying conditions.,,2015-02-20 18:19:46 -0800,Gig Harbor,
568958107205783554,negative,1.0,Customer Service Issue,1.0,United,,kellanjacobs,,1,@united you phone customer service team is bad. Think it is time for me to consider switching airlines.,,2015-02-20 18:19:18 -0800,San Francisco,Pacific Time (US & Canada)
568957558444175360,negative,1.0,Customer Service Issue,0.6436,United,,eddietemistokle,,1,@united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5,,2015-02-20 18:17:07 -0800,New York City,Central Time (US & Canada)
568957349534289920,neutral,1.0,,,United,,Thomas_12345,,0,@united How can I verify if wheelchair assistance has been requested for my next flight?,,2015-02-20 18:16:17 -0800,,
568957001658724353,neutral,0.6849,,0.0,United,,MayhemRevived,,1,I left my dildo on the plane is there any way for me to get it back? @united,,2015-02-20 18:14:54 -0800,,
568955862124863488,positive,0.6963,,0.0,United,,kevinkugler,,0,"@united Don't know her last name, but Karen at your call center is terrific.  Friendly, helpful.  Terrific representative. Kudos.",,2015-02-20 18:10:22 -0800,"Omaha, Nebraska",Central Time (US & Canada)
568955339607019521,negative,1.0,Can't Tell,0.3499,United,,leigh_emery,,1,@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.,,2015-02-20 18:08:18 -0800,"Hoboken, NJ",Eastern Time (US & Canada)
568955124300820480,positive,1.0,,,United,,ThomasRogersSG,,0,"@united thank you! Good service, safe flight... 1/2 way home!",,2015-02-20 18:07:26 -0800,,
568955060165554176,negative,1.0,Customer Service Issue,1.0,United,,TaraNorden,,0,"Why even ask me to DM you and offer help if you ""can't do anything"" @united #terriblecustomerservice #unitedairlines http://t.co/feC4i3Vwq7",,2015-02-20 18:07:11 -0800,Chicago,Central Time (US & Canada)
568954593591369728,negative,1.0,Customer Service Issue,1.0,United,,tjny753,,1,@united Yes and that is appreciated but misinformation damages credibility.  You may want to have someone observe in Newark #fwiw,,2015-02-20 18:05:20 -0800,"Elmira, NY",
568954266628575232,negative,1.0,Can't Tell,1.0,United,,Y_Marms5,,0,@united you guys suck!,,2015-02-20 18:04:02 -0800,NY & NJ,Eastern Time (US & Canada)
568954048038055936,negative,1.0,Flight Attendant Complaints,0.6752,United,,tompenning,,0,"@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot.",,2015-02-20 18:03:10 -0800,,
568954046700064768,negative,1.0,Lost Luggage,0.6714,United,,sjwwalsh,,1,@united second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting..,,2015-02-20 18:03:10 -0800,,
568953367646625792,positive,1.0,,,United,,bakedstove,,0,"@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise",,2015-02-20 18:00:28 -0800,"Boston, Massachusetts",Eastern Time (US & Canada)
568952850908213248,negative,1.0,Customer Service Issue,1.0,United,,RONISREALTOR,,1,"@united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember",,2015-02-20 17:58:24 -0800,"Fort Lauderdale, FL",Eastern Time (US & Canada)
568951922734055424,negative,1.0,Customer Service Issue,1.0,United,,leigh_emery,,0,@united and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now.,,2015-02-20 17:54:43 -0800,"Hoboken, NJ",Eastern Time (US & Canada)
568951819969232896,neutral,1.0,,,United,,aushianya,,0,@united I have a question about my interview process I had only one interview but was the last person is that good or bad,,2015-02-20 17:54:19 -0800,,
568951601777512448,negative,1.0,Late Flight,1.0,United,,LinaSalazar,,0,@united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M,,2015-02-20 17:53:27 -0800,Washington DC,Eastern Time (US & Canada)
568951462413209601,negative,1.0,Can't Tell,0.6742,United,,1234567890_,,1,@united go bankrupt again and transfer all of your assets to $LUV. That would be great.,,2015-02-20 17:52:53 -0800,"Boulder, CO | Los Angeles, CA",Arizona
568951377231114240,neutral,0.6651,,0.0,United,,JPKirchmeier,,0,@united landing in Chicago - saw it once we were already airborne.,,2015-02-20 17:52:33 -0800,"Evanston, IL",Central Time (US & Canada)
568950980471103489,negative,1.0,Flight Booking Problems,0.6889,United,,majacgray,,0,"@united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but ""unavailable""to book. False advertising much?",,2015-02-20 17:50:58 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
568950850615316480,positive,0.6566,,,United,,paigeworthy,,0,"@united I may not hit any new status this year, but I’ve flown several times this year and have tried to book with y’all every time!","[0.0, 0.0]",2015-02-20 17:50:28 -0800,Chicago,Central Time (US & Canada)
568950706008231936,negative,0.6481,Flight Attendant Complaints,0.3351,United,,elbrooklyntaco,,1,"@united unsmiling rep. told us hotel shuttle comes ""like every 15 minutes."" Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?",,2015-02-20 17:49:53 -0800,,
568950548411461632,negative,1.0,Late Flight,0.6495,United,,laurenmadams,,0,"@united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?",,2015-02-20 17:49:15 -0800,In & Around Chicago,Central Time (US & Canada)
568949970080018433,negative,0.6848,Customer Service Issue,0.6848,United,,MadisonWatts_,,1,@united Yes I needed plenty of assistance but received none.,"[38.26810946, -82.12153441]",2015-02-20 17:46:58 -0800,West Virginia,Alaska
568949545972961280,negative,1.0,Late Flight,1.0,United,,AJMILBRANDT,,1,"@united not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks",,2015-02-20 17:45:16 -0800,Buck-hio,
568948971923742720,negative,0.6537,Customer Service Issue,0.32899999999999996,United,,Dra_Mck,,0,@united thank you for the reply. I emailed your customer care department about my experience.,,2015-02-20 17:43:00 -0800,Chapel Hill,Quito
568948323916255233,negative,1.0,Customer Service Issue,0.6493,United,,Decode_NewYork,,0,@united How can I file a claim when your agents won't let me speak to a supervisor? My claim number is expired because you WON'T find my bag,,2015-02-20 17:40:25 -0800,New York City,Eastern Time (US & Canada)
568948016662474752,neutral,1.0,,,United,,Csqd,,0,@united it's done.  If you do something to make up for it I'll tweet that too.,,2015-02-20 17:39:12 -0800,"Vail, CO",Mountain Time (US & Canada)
568948008160661504,negative,0.636,Can't Tell,0.324,United,,aushianya,,0,@united I had one interview I was the last person what does that mean?,,2015-02-20 17:39:10 -0800,,
568947922731028480,negative,1.0,Late Flight,1.0,United,,HobertRunter,,1,@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united,,2015-02-20 17:38:49 -0800,Minneapolis,Quito
568947542899052544,positive,1.0,,,United,,mrp,,0,@united I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing!,,2015-02-20 17:37:19 -0800,sf - austin - sydney,Alaska
568947313676148737,negative,1.0,Customer Service Issue,0.6805,United,,HILL_PARTYofone,,1,@united yes but taking two days to get bag delivered. Missed a full day skiing because of this.,,2015-02-20 17:36:24 -0800,"Omaha, NE",Central Time (US & Canada)
568946825798905856,positive,0.34299999999999997,,0.0,United,,nfriesen1,,0,@united give her the recognition she deserves!,,2015-02-20 17:34:28 -0800,"Winnipeg, MB Canada",Central Time (US & Canada)
568946758404808704,positive,1.0,,,United,,nfriesen1,,0,@united she's the type of person that can make a customers day! I fly 100+ times a year &amp; she's one of the top flight attendants I've had!,,2015-02-20 17:34:12 -0800,"Winnipeg, MB Canada",Central Time (US & Canada)
568944096687075329,negative,1.0,Bad Flight,0.3748,United,,xVanDanx,,0,@united made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change.,,2015-02-20 17:23:37 -0800,Silver Spring,Eastern Time (US & Canada)
568942578026086401,negative,1.0,Late Flight,0.6436,United,,Charlie_Mich,,0,@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?,,2015-02-20 17:17:35 -0800,,
568941851228528642,positive,0.6889,,0.0,United,,1234567890_,,0,@united you suck. @SouthwestAir you're the best.,"[37.61476852, -122.40521688]",2015-02-20 17:14:42 -0800,"Boulder, CO | Los Angeles, CA",Arizona
568940548301549568,negative,0.7055,Late Flight,0.3748,United,,wisemana,,0,@United can you let us out of the gate now. UA1157,"[0.0, 0.0]",2015-02-20 17:09:31 -0800,"washington, dc",Eastern Time (US & Canada)
568938647795314688,negative,1.0,Late Flight,0.6579,United,,wisemana,,0,"@united &amp; on top of no free tv on the int’l leg, now I’m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go","[29.98384194, -95.33664018]",2015-02-20 17:01:58 -0800,"washington, dc",Eastern Time (US & Canada)
568935475815292928,negative,1.0,Bad Flight,0.3434,United,,hoozsah,,0,"@united DTV doesnt work, pilots Late Flight, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks",,2015-02-20 16:49:22 -0800,,
568934749571387392,negative,1.0,Customer Service Issue,1.0,United,,KatieJelen,,0,"@united Your ""Loyalty Team"" basically flipped me off via phone, but thanks. Maybe Google ""loyalty"" and get back to me? ^LOL",,2015-02-20 16:46:29 -0800,"Los Angeles, CA (via Philly)",Pacific Time (US & Canada)
568934521506107392,negative,1.0,Bad Flight,0.3404,United,,JoeSchmuck,,2,"Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks",,2015-02-20 16:45:34 -0800,San Francisco,Pacific Time (US & Canada)
568933083472220160,positive,1.0,,,United,,ferriertv,,0,@united Thank You,,2015-02-20 16:39:52 -0800,Denver,Mountain Time (US & Canada)
568932735181578240,negative,1.0,Customer Service Issue,1.0,United,,StarksRavings,,0,"@united, if you mean beyond opaque ""maintenance issues"", yes, that would be  basic in customer service which your EWR staff can't manage.",,2015-02-20 16:38:28 -0800,United States,Eastern Time (US & Canada)
568932482323623937,negative,0.685,Flight Booking Problems,0.3586,United,,iamtedking,,0,"@united ""Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United""",,2015-02-20 16:37:28 -0800,,Eastern Time (US & Canada)
568931996891807744,neutral,1.0,,,United,,JamieReidy,,0,@united Terminal 1 gate B3. Flt 1299. Then take her to Terminal 5. Gate M13. Swiss Air LX009,,2015-02-20 16:35:32 -0800,,Pacific Time (US & Canada)
568931924166574080,negative,1.0,Customer Service Issue,1.0,United,,LJ3000,,0,. @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful,,2015-02-20 16:35:15 -0800,,Pacific Time (US & Canada)
568931759150084096,negative,1.0,Can't Tell,0.7075,United,,JamieReidy,,0,@united Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1),,2015-02-20 16:34:36 -0800,,Pacific Time (US & Canada)
568931637699829761,negative,0.3511,Flight Attendant Complaints,0.3511,United,,robfarrisjr,,1,@united - #epicfail from a former gate agent in PIA!  He walked away and quit! Luckily a responsible PIA agent saved the day!,,2015-02-20 16:34:07 -0800,"Apex, NC",Eastern Time (US & Canada)
568931356287365120,negative,1.0,Late Flight,0.6378,United,,tjny753,,0,@united That was the problem.  We were being told the aircraft was on its way.,,2015-02-20 16:33:00 -0800,"Elmira, NY",
568931215149039617,negative,0.684,Late Flight,0.3499,United,,Charlie_Mich,,1,@united will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel!  I can't even make this stuff up.,,2015-02-20 16:32:26 -0800,,
568930692551221248,negative,1.0,Can't Tell,0.684,United,,thebadvillain,,1,@united do you know how to use twitter bro?  Your terminal looks like it's in Bosnia.  Here's another pic. http://t.co/M9Nywr5Kbs,,2015-02-20 16:30:21 -0800,,
568929299350179840,negative,1.0,Late Flight,1.0,United,,JW_Blocker,,1,@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.,,2015-02-20 16:24:49 -0800,,
568928251554299906,negative,1.0,Lost Luggage,0.3407,United,,iamawarplane,,0,@united I took care of it myself. Had to rent a car and drive 3 hours to retrieve my belongings. Due to united errors.,,2015-02-20 16:20:40 -0800,"Austin, Texas",
568928163058724865,negative,0.6942,Late Flight,0.3702,United,,Charlie_Mich,,0,@united now I'll probably miss my next connection!,,2015-02-20 16:20:18 -0800,,
568927730160549888,neutral,1.0,,,United,,suijuris,,0,@united any chance you'll ever do CPUs on your JFK-LAX like @AmericanAir?,"[40.64993239, -73.78249589]",2015-02-20 16:18:35 -0800,"New York, NY",Eastern Time (US & Canada)
568927727627202560,negative,1.0,Late Flight,1.0,United,,Charlie_Mich,,0,@united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight.,,2015-02-20 16:18:35 -0800,,
568927631103696896,negative,1.0,Late Flight,1.0,United,,Schlubach,,1,"@united not the case. Now delayed due to ""mechanical issues with no update on departure time"". Just Cancelled Flight the goddamn flight so I go delta",,2015-02-20 16:18:12 -0800,NY,Quito
568927281747505152,negative,1.0,Late Flight,1.0,United,,Charlie_Mich,,0,@united 2 days and 3 planes with mechanical issues?  Now over 1.5 hrs Late Flight sitting on this plane. This is insane!!,,2015-02-20 16:16:48 -0800,,
568926552836182016,negative,1.0,Customer Service Issue,1.0,United,,ellembee,,0,@united I didn't get a message from you. I'll resend numbers.,,2015-02-20 16:13:54 -0800,chicago,Central Time (US & Canada)
568926321369153536,neutral,0.6735,,0.0,United,,takwind_,,0,"@united Yes, filled out the form last year. Don't have case number handy. Guess I'm not cut out for the historical society afterall",,2015-02-20 16:12:59 -0800,New York | Nomad,Eastern Time (US & Canada)
568925709189705728,negative,1.0,Bad Flight,1.0,United,,StephanieWeyant,,0,@United What idiot designed your seats? Armrest TV remote &amp; resting elbows don't mix. Seatmate keeps changing channels &amp; blasting volume.,,2015-02-20 16:10:33 -0800,New York City,
568925583939375104,negative,0.7118,longlines,0.3667,United,,archivelle,,0,@united You can bump me up to Group 3 so I won't be forced to check my bag and wait 30+ minutes at LGA.,,2015-02-20 16:10:03 -0800,New York,
568924206152306688,negative,1.0,Can't Tell,0.6656,United,,KatieJelen,,0,"@united Listen, learn &amp; do this: Remove your PQD requirement. It is insulting. ^HA",,2015-02-20 16:04:35 -0800,"Los Angeles, CA (via Philly)",Pacific Time (US & Canada)
568923233866555392,positive,1.0,,,United,,livingextreme,,0,@united thank you for the reply.  I will fill out the form and submit it as requested.  Good to know you're paying attention!,,2015-02-20 16:00:43 -0800,"Grand Junction, Colorado",
568922616800657411,positive,1.0,,,United,,Mimsw,,0,@united Gate Agent Alavera is amazing,,2015-02-20 15:58:16 -0800,"Boulder, CO",Mountain Time (US & Canada)
568922057552977920,negative,0.6842,Can't Tell,0.6842,United,,KatieJelen,,1,@united I need you...to be a better airline. ^LOL,,2015-02-20 15:56:03 -0800,"Los Angeles, CA (via Philly)",Pacific Time (US & Canada)
568921968818270208,negative,1.0,Flight Attendant Complaints,1.0,United,,EddieUmphrey,,1,@united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!,,2015-02-20 15:55:42 -0800,"MN, MI, NM",Eastern Time (US & Canada)
568921625715814401,positive,1.0,,,United,,KennethRMurray,,0,@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! 👍,,2015-02-20 15:54:20 -0800,"Kenosha, WI",Central Time (US & Canada)
568921407813521409,negative,1.0,Lost Luggage,1.0,United,,chozee1,,0,@united Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!!,,2015-02-20 15:53:28 -0800,"Clifton, NJ",
568921163901984768,negative,1.0,Customer Service Issue,0.6329,United,,jbersack,,1,@united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!,,2015-02-20 15:52:30 -0800,"ÜT: 38.763515,-77.718226",Eastern Time (US & Canada)
568920314073260032,negative,1.0,Bad Flight,1.0,United,,BurkeCherrie,,0,"@united cross country flight SFO&gt;BOS. No wifi, not even a can of soda and this quality inflight entertainment #sad http://t.co/xhlc30MTfF",,2015-02-20 15:49:07 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
568919686978641920,negative,1.0,Late Flight,0.6526,United,,Schlubach,,1,"@united is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE",,2015-02-20 15:46:38 -0800,NY,Quito
568919230671794176,neutral,1.0,,,United,,aushianya,,0,@united I just had an interview how long does it take before you hear back,,2015-02-20 15:44:49 -0800,,
568918820632403969,negative,1.0,Customer Service Issue,0.6619,United,,iamawarplane,,1,@united I think problem resolution should be decided on your end. Especially if you'd like me to continue flying your airline.,,2015-02-20 15:43:11 -0800,"Austin, Texas",
568918759664021504,negative,1.0,Can't Tell,1.0,United,,jayw329,,0,@united roundtrip to London on @Delta ? I think I will! FYI that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies,,2015-02-20 15:42:56 -0800,"New York, NY",Eastern Time (US & Canada)
568917936783491073,negative,0.6633,Can't Tell,0.3367,United,,jayw329,,0,@united already Flight Booking Problems next week's trip on @AmericanAir  thanks for making the choice so easy #disunited #unfriendlyskies #servicefail,,2015-02-20 15:39:40 -0800,"New York, NY",Eastern Time (US & Canada)
568917792172351488,positive,1.0,,,United,,nfriesen1,,0,"@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!","[49.73717309, -96.67646776]",2015-02-20 15:39:06 -0800,"Winnipeg, MB Canada",Central Time (US & Canada)
568917786921009153,negative,0.6878,Can't Tell,0.3541,United,,archivelle,,0,"@united Also, group 5 is total BS.",,2015-02-20 15:39:05 -0800,New York,
568917611565592577,negative,1.0,Late Flight,0.6657,United,,archivelle,,1,@united Don't ask me to be patient without offering something in return.,,2015-02-20 15:38:23 -0800,New York,
568917429033652226,negative,1.0,Late Flight,0.6154,United,,4wordSOUL,,1,"@united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100",,2015-02-20 15:37:39 -0800,"Denver, CO",Mountain Time (US & Canada)
568917261869674497,negative,1.0,Bad Flight,0.6970000000000001,United,,jayw329,,0,@united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue  all of which will be getting my business. #unfriendlyskies #unbelievable,,2015-02-20 15:36:59 -0800,"New York, NY",Eastern Time (US & Canada)
568916446710857728,positive,1.0,,,United,,CEUGRATN,,0,@united free booze for the Bach party would make it better!  ORD--&gt;MSY #Delayed #Again   We will enjoy either way.  Thanks!,,2015-02-20 15:33:45 -0800,,Central Time (US & Canada)
568916345506566145,neutral,1.0,,,United,,JPKirchmeier,,0,"@united (2/2) I have their name (boarding pass was in there, too).  I think they might really need this. Any ideas?",,2015-02-20 15:33:21 -0800,"Evanston, IL",Central Time (US & Canada)
568916213130096640,neutral,1.0,,,United,,JPKirchmeier,,0,@united - sitting in seat 10D on a flight back from Vegas to Chicago.  Someone left a folder that looks important in the seat pocket. (1/2),,2015-02-20 15:32:49 -0800,"Evanston, IL",Central Time (US & Canada)
568915741551886336,negative,1.0,Customer Service Issue,1.0,United,,cruzontour,,0,"@united incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd.","[29.98454639, -95.33856899]",2015-02-20 15:30:57 -0800,"Los Angeles, CA",Alaska
568913508936458240,negative,1.0,Bad Flight,0.6907,United,,AtulKC,,0,@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.,,2015-02-20 15:22:05 -0800,Greater New York City Area,Eastern Time (US & Canada)
568911315026063361,negative,1.0,Late Flight,1.0,United,,DreLongo,,1,@united 5.5 hours Late Flightr I've been in transit for a total of twelve hours...please just change the plane on flight 600 this is ridiculous SFO,,2015-02-20 15:13:22 -0800,Boston,
568910880416464897,positive,1.0,,,United,,ibrowning85,,0,@united all good man it isn't your fault that plane is having maintenance issues,,2015-02-20 15:11:38 -0800,,
568910220644237312,negative,1.0,Late Flight,1.0,United,,fambai,,0,@united this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi!,,2015-02-20 15:09:01 -0800,the nation's capital,Eastern Time (US & Canada)
568909613770211329,negative,0.6778,Can't Tell,0.6778,United,,GoBeavs808,,0,@united Yes but unbelievable.  Should have a free fare lock,,2015-02-20 15:06:36 -0800,Radford HS,
568908748732760064,positive,0.6755,,,United,,BattierCCIpuppy,,1,“@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY” 👏👏,,2015-02-20 15:03:10 -0800,"Sacramento, CA",
568908474601639936,negative,1.0,Late Flight,1.0,United,,RegYohanan,,1,"@united worst AIRLINE 
BEWARE THEY DO NOT MAINTAIN THERE PLAIN 
BEEN ON THE RUNWAY THE PAST 4 HOURS!!!/",,2015-02-20 15:02:04 -0800,,
568905448897654784,negative,1.0,Can't Tell,0.6285,United,,wisemana,,0,"@united it should be free like other airlines! Again, it’s not 1997 anymore.",,2015-02-20 14:50:03 -0800,"washington, dc",Eastern Time (US & Canada)
568905087608881152,negative,0.665,Late Flight,0.335,United,,ChrisLaylin,,0,@united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.,"[0.0, 0.0]",2015-02-20 14:48:37 -0800,"Powell, OH",Eastern Time (US & Canada)
568904684561408000,neutral,0.7008,,0.0,United,,Heaton52,,0,@united please tell me I'm going to make my connecting flight from O'hare to #STL #SouthBendINWhere 🙏 http://t.co/qGwK10dEwv,,2015-02-20 14:47:01 -0800,,Central Time (US & Canada)
568903773491306496,neutral,0.68,,,United,,jacobburkholder,,0,@united Lindsay and ??.  Darn.  Terrible memory on my part.  I know they are headed back to IAD and then PIT tonight.,,2015-02-20 14:43:23 -0800,"#avgeek, United 1K",Central Time (US & Canada)
568903479722246144,negative,1.0,Customer Service Issue,0.3404,United,,caseymugar,,0,"@united I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight",,2015-02-20 14:42:13 -0800,"Culver City, CA",Pacific Time (US & Canada)
568903193930764288,negative,1.0,Late Flight,1.0,United,,Csqd,,0,@united how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs,"[41.9653255, -87.87535719]",2015-02-20 14:41:05 -0800,"Vail, CO",Mountain Time (US & Canada)
568903082765000704,neutral,0.6202,,,United,,yuethomas,,0,"@united OK, thanks for the clarification.",,2015-02-20 14:40:39 -0800,"San Jose, CA",Pacific Time (US & Canada)
568902492118888448,positive,0.3414,,0.0,United,,matsmall,,0,@united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!,"[0.0, 0.0]",2015-02-20 14:38:18 -0800,Oakland,Pacific Time (US & Canada)
568902405909143552,negative,1.0,Can't Tell,0.6582,United,,AlsoRococo,,1,@united also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing.,,2015-02-20 14:37:57 -0800,Los Angeles,Pacific Time (US & Canada)
568902044561465344,negative,1.0,Late Flight,1.0,United,,ibrowning85,,0,@united delayed another hour,,2015-02-20 14:36:31 -0800,,
568901828055707648,neutral,1.0,,,United,,bethweesner,,0,@united as a million mile flier I'm embarrassed to ask how long ago his launched?,,2015-02-20 14:35:40 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568901675903119360,negative,1.0,Flight Booking Problems,0.3617,United,,ThePappaShacks,,0,@united Can't beat the storm out of town if you wait to issue the policy until too Late Flight.  NWS issued storm warning already...,,2015-02-20 14:35:03 -0800,Denver,
568900980080709632,negative,0.6718,Can't Tell,0.3435,United,,johnwoodRTR,,0,@United @Skywest do it again!   I will now miss one or probably both our Aspen events. #Fail,"[37.78736562, -122.40865161]",2015-02-20 14:32:17 -0800,Hong Kong,Eastern Time (US & Canada)
568900770860392448,negative,1.0,Lost Luggage,1.0,United,,AlsoRococo,,1,"@united don't need your apologies, need my bag. Took 56 minutes from landing to get it. Unacceptable.",,2015-02-20 14:31:28 -0800,Los Angeles,Pacific Time (US & Canada)
568900079962075137,negative,0.7129,Bad Flight,0.7129,United,,caseymugar,,0,"@united add wifi, entertainment and the old seats and i’ll come back.",,2015-02-20 14:28:43 -0800,"Culver City, CA",Pacific Time (US & Canada)
568899587424931840,negative,1.0,Late Flight,1.0,United,,ibrowning85,,1,@united so we fly into SFO and Honululu gets pushed back 3.5 hours and now it looks like more delays.  I beg of you plz sort this out soon!,,2015-02-20 14:26:45 -0800,,
568899516872568832,positive,1.0,,,United,,__ciberpepe,,0,@united : thanks! i will catch my conection! :),,2015-02-20 14:26:29 -0800,,
568899252149035008,negative,1.0,Bad Flight,0.6739,United,,wisemana,,0,@United super lame that you charge $8 for tv on an international flight to the US. It isn’t 1997!,,2015-02-20 14:25:26 -0800,"washington, dc",Eastern Time (US & Canada)
568898792755470336,negative,0.7112,Late Flight,0.3581,United,,CpyburnDC,,1,"@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people!  #letsgo",,2015-02-20 14:23:36 -0800,"Washington, DC",Eastern Time (US & Canada)
568898784861814785,negative,0.6795,Can't Tell,0.3441,United,,nate2482,,0,@united 4016 529557.   You going to transfer my car to me too?  Because it's at the airport you couldn't get me too...,,2015-02-20 14:23:34 -0800,"Parkersburg, WV",Eastern Time (US & Canada)
568897992712802304,negative,1.0,Lost Luggage,0.6722,United,,AlsoRococo,,0,"@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner.",,2015-02-20 14:20:25 -0800,Los Angeles,Pacific Time (US & Canada)
568897757991186432,negative,1.0,Lost Luggage,0.6701,United,,AlsoRococo,,0,"@united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel.",,2015-02-20 14:19:29 -0800,Los Angeles,Pacific Time (US & Canada)
568895856750899202,neutral,0.6772,,0.0,United,,44Stocker,,0,@united how long does it take for customer feedback to respond to a complaint?,,2015-02-20 14:11:56 -0800,,
568895842293309440,negative,1.0,Can't Tell,0.6478,United,,SchrammRyan,,0,@united you are making me miss big snow in Montana. Not cool.,,2015-02-20 14:11:53 -0800,,Eastern Time (US & Canada)
568895188338380801,negative,1.0,Flight Booking Problems,0.3503,United,,jeeden_1,,0,@united you might be the only airline not offering waivers...keep up the good fight,,2015-02-20 14:09:17 -0800,"Purcellville, VA",
568894996683870208,neutral,1.0,,,United,,jeeden_1,,0,@united or frontier ... http://t.co/n8WiNFu6C5,,2015-02-20 14:08:31 -0800,"Purcellville, VA",
568894575596580864,positive,1.0,,,United,,KennethRMurray,,0,@united Thank you. Any help is appreciated.,,2015-02-20 14:06:51 -0800,"Kenosha, WI",Central Time (US & Canada)
568894256070287360,neutral,1.0,,,United,,jayfalck,,0,"@united FYI, went through this on similar flight last week.",,2015-02-20 14:05:34 -0800,"Austin, TX",Central Time (US & Canada)
568894073345437697,negative,1.0,Customer Service Issue,0.3467,United,,jayfalck,,0,@united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?,,2015-02-20 14:04:51 -0800,"Austin, TX",Central Time (US & Canada)
568893623099654144,negative,1.0,Lost Luggage,1.0,United,,christinerimay,,0,@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated,,2015-02-20 14:03:03 -0800,Someplace saving something,Eastern Time (US & Canada)
568893275907575808,neutral,1.0,,,United,,yuethomas,,0,@united assume those benefits only apply to my own reservation. Any way my partner (on diff res) can use them? Can we combine res?,,2015-02-20 14:01:41 -0800,"San Jose, CA",Pacific Time (US & Canada)
568893072001646592,neutral,1.0,,,United,,jeeden_1,,0,@united or us air: http://t.co/Eis9hcNPrO,,2015-02-20 14:00:52 -0800,"Purcellville, VA",
568892505829347329,negative,1.0,Can't Tell,0.6578,United,,jeeden_1,,0,@united we can't all be american airlines I suppose... http://t.co/0EWj7oKlji,,2015-02-20 13:58:37 -0800,"Purcellville, VA",
568890960358166528,negative,1.0,Bad Flight,0.6458,United,,Paul_Faust,,1,@united Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks,,2015-02-20 13:52:29 -0800,New York,
568890017365561344,neutral,0.688,,0.0,United,,jeeden_1,,0,"@united uhuh.Group trying to get out of Nashville and into IAD today instead of tomorrow,why be preemptive though... https://t.co/yBv0xaowKv",,2015-02-20 13:48:44 -0800,"Purcellville, VA",
568889252185903104,positive,1.0,,,United,,Coco_Flotte,,0,@united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!,,2015-02-20 13:45:41 -0800,Deutschland,Prague
568887455044259842,negative,1.0,Cancelled Flight,1.0,United,,nate2482,,1,@United you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost!  You NEVER get it right.,,2015-02-20 13:38:33 -0800,"Parkersburg, WV",Eastern Time (US & Canada)
568887240685785089,neutral,0.7246,,,United,,KeldaPharris,,1,"@united blood services, make your appt. today! 18009174929 http://t.co/6UXwPaduGS",,2015-02-20 13:37:42 -0800,Aberdeen,Central Time (US & Canada)
568885959225446400,negative,1.0,Customer Service Issue,0.6806,United,,bretlonder,,0,".@united It's worth saying that, if you litter in Singapore, you get caned. ""But there are rules"" says @united",,2015-02-20 13:32:36 -0800,"San Diego, CA",Central Time (US & Canada)
568885581297651713,neutral,0.6491,,0.0,United,,jeeden_1,,0,"@united Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already, what's up?",,2015-02-20 13:31:06 -0800,"Purcellville, VA",
568885556718907392,neutral,0.6609999999999999,,0.0,United,,divvashi,,0,@united yes! I'll be sending an email to customer service today.,,2015-02-20 13:31:00 -0800,,Eastern Time (US & Canada)
568885498464374785,negative,0.6706,Customer Service Issue,0.6706,United,,bretlonder,,0,"@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $.",,2015-02-20 13:30:46 -0800,"San Diego, CA",Central Time (US & Canada)
568885117373927425,negative,1.0,Damaged Luggage,0.6383,United,,AlexanderPancoe,,1,@united why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http://t.co/lyoocx5mSH,,2015-02-20 13:29:16 -0800,Chicago,Central Time (US & Canada)
568884491294351360,negative,1.0,Customer Service Issue,1.0,United,,ADolledUpBlog,,1,@united why? So I can waste more of time on this airline to get an automated message? Disappointing as always.,,2015-02-20 13:26:46 -0800,"Salt Lake City, UT",Mountain Time (US & Canada)
568884473040752641,negative,1.0,Customer Service Issue,0.6503,United,,andreamvdlg,,1,@united this means within one week i will have filed 2 compensation complaints to your website,,2015-02-20 13:26:42 -0800,Edinbrah ,Eastern Time (US & Canada)
568884344221081600,negative,0.6869,Can't Tell,0.3434,United,,andreamvdlg,,0,"@united not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated.",,2015-02-20 13:26:11 -0800,Edinbrah ,Eastern Time (US & Canada)
568884211739971584,positive,0.6561,,,United,,d_goodspeed,,0,“@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU!  United Cares!,"[33.63992689, -84.44705534]",2015-02-20 13:25:40 -0800,USA,Central Time (US & Canada)
568883744246878208,negative,1.0,Customer Service Issue,0.662,United,,KennethRMurray,,0,@united Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution.,,2015-02-20 13:23:48 -0800,"Kenosha, WI",Central Time (US & Canada)
568883664219537408,neutral,1.0,,,United,,middlebrowmadam,,0,@united this is for a check-in luggage. Employee told me not to include wheels in the dimensions.,,2015-02-20 13:23:29 -0800,Southern California,Pacific Time (US & Canada)
568883475534745600,neutral,1.0,,,United,,dlm_3,,0,@united dmangen@visualclubconcepts.com,,2015-02-20 13:22:44 -0800,Global,Eastern Time (US & Canada)
568883108377808896,neutral,1.0,,,United,,Bigmenk65,,0,"@united if I had a ticket refunded which I purchased, for my brother to fly...could I then used the refunded credit for me to fly? Respond",,2015-02-20 13:21:17 -0800,,
568882789082222592,negative,1.0,Late Flight,0.6522,United,,andreamvdlg,,1,@united this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all.,,2015-02-20 13:20:00 -0800,Edinbrah ,Eastern Time (US & Canada)
568882601261273089,negative,1.0,Customer Service Issue,0.648,United,,andreamvdlg,,0,"@united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark",,2015-02-20 13:19:16 -0800,Edinbrah ,Eastern Time (US & Canada)
568882449922416641,negative,1.0,Customer Service Issue,0.3438,United,,andreamvdlg,,0,@united with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport,,2015-02-20 13:18:40 -0800,Edinbrah ,Eastern Time (US & Canada)
568882079091400705,negative,1.0,Bad Flight,1.0,United,,justindoll,,1,"@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly.",,2015-02-20 13:17:11 -0800,"Salt Lake City, UT",Mountain Time (US & Canada)
568881812174299137,negative,1.0,Can't Tell,0.672,United,,ADolledUpBlog,,0,@United I have never been so grossed out in my life. What a disappointment-yet again-flying with you.,,2015-02-20 13:16:07 -0800,"Salt Lake City, UT",Mountain Time (US & Canada)
568881593395208192,neutral,1.0,,,United,,SocialMktgFella,,0,@united need to add service dog to my itinerary for tomorrow,"[0.0, 0.0]",2015-02-20 13:15:15 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568881580015366145,negative,1.0,Late Flight,1.0,United,,ADolledUpBlog,,1,"@united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly",,2015-02-20 13:15:12 -0800,"Salt Lake City, UT",Mountain Time (US & Canada)
568881357583097857,negative,0.6747,Bad Flight,0.3477,United,,d_goodspeed,,0,@united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff &amp; landing http://t.co/QKquRagGoO,"[33.64314381, -84.44252134]",2015-02-20 13:14:19 -0800,USA,Central Time (US & Canada)
568880036234682370,negative,1.0,Can't Tell,0.6632,United,,megane_ko,,1,@united I can't even look at you right now. I'll call you when I'm not so mad.,,2015-02-20 13:09:04 -0800,Montana,Mountain Time (US & Canada)
568878265814949889,neutral,1.0,,,United,,bugstory,,0,@united DM ed u the request num,,2015-02-20 13:02:02 -0800,"Baltimore, MD",Eastern Time (US & Canada)
568878121958694912,negative,1.0,Customer Service Issue,1.0,United,,bugstory,,0,"@united I requested an online refund option they denied saying the ticket was used, hope they understand the problem from your approach",,2015-02-20 13:01:28 -0800,"Baltimore, MD",Eastern Time (US & Canada)
568877993453420544,negative,0.6639,Late Flight,0.3706,United,,LRuns4Cupcakes,,0,"@united Nope, still sitting at the gate!",,2015-02-20 13:00:57 -0800,NY,
568877085479071744,neutral,1.0,,,United,,Gouwerijn,,0,"@united bagage which i take to in the cabin i dont need to check-in,correct?",,2015-02-20 12:57:21 -0800,Alphen aan den Rijn,Amsterdam
568875530671554561,neutral,1.0,,,United,,bugstory,,0,@united exactly,,2015-02-20 12:51:10 -0800,"Baltimore, MD",Eastern Time (US & Canada)
568874741249007616,negative,0.6972,Late Flight,0.6972,United,,bugstory,,0,@united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey,,2015-02-20 12:48:02 -0800,"Baltimore, MD",Eastern Time (US & Canada)
568874496507174912,negative,1.0,Cancelled Flight,1.0,United,,bugstory,,0,"@united yes it is partly used, the del-ewr is used, the return flight was Cancelled Flightled due to technical glitch in operations",,2015-02-20 12:47:03 -0800,"Baltimore, MD",Eastern Time (US & Canada)
568873730182504448,positive,1.0,,,United,,dekt,,0,@united thank you.. Appreciate the response,,2015-02-20 12:44:01 -0800,San Francisco ,Pacific Time (US & Canada)
568873474392854530,neutral,0.6628,,,United,,youRsoMoney,,0,@united Old school ride home to LAX from Houston #flyingRetro http://t.co/6asuwx3Kv0,,2015-02-20 12:43:00 -0800,Los Angeles,Pacific Time (US & Canada)
568873031428415489,negative,1.0,Late Flight,1.0,United,,ssapol5722,,0,.@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight,,2015-02-20 12:41:14 -0800,New Jersey,Quito
568872291427160065,neutral,1.0,,,United,,PaintboxGirl,,0,@united mine is GJQX6J husband is A587CW (Can't DM for some reason.),,2015-02-20 12:38:18 -0800,New York State,Central Time (US & Canada)
568872120471687168,positive,1.0,,,United,,urno12,,0,@united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines,,2015-02-20 12:37:37 -0800,bonkers in Yonkers,New Delhi
568871357007704064,negative,1.0,Customer Service Issue,0.6644,United,,TaraNorden,,1,@united Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed,,2015-02-20 12:34:35 -0800,Chicago,Central Time (US & Canada)
568871340498821120,neutral,1.0,,,United,,bubnub,,0,"@united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?",,2015-02-20 12:34:31 -0800,,
568871143022731265,negative,1.0,Can't Tell,1.0,United,,PaintboxGirl,,0,"@united If a business decision is made that inconveniences and possibly causes lost customers, is it a good business decision? #Cranky",,2015-02-20 12:33:44 -0800,New York State,Central Time (US & Canada)
568870394708545536,positive,1.0,,,United,,bugstory,,0,@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you,,2015-02-20 12:30:45 -0800,"Baltimore, MD",Eastern Time (US & Canada)
568868944557133825,negative,0.6583,Late Flight,0.6583,United,,benjaminslavin,,0,@united please provide update on UA 791. This flight has been stranded by united with no information from the crew on the plane.,,2015-02-20 12:25:00 -0800,,Quito
568868515857321985,negative,0.6588,Can't Tell,0.3294,United,,dcharb10,,1,@united thanks for reminding me how much easier it is to fly Southwest!  Get more agents at sfo 25!,,2015-02-20 12:23:17 -0800,Midwest,
568868305697525761,positive,1.0,,,United,,BattierCCIpuppy,,0,@united perfect! That works! Thank you!,,2015-02-20 12:22:27 -0800,"Sacramento, CA",
568865640569806848,negative,0.6743,Flight Booking Problems,0.3423,United,,abigailedge,,0,"@united That's still one day over my visa expiring on June 9, which is why I booked my flight on that day.",,2015-02-20 12:11:52 -0800,"Brighton, UK",London
568864796717805568,neutral,1.0,,,United,,ScribblersNook,,0,@united Followback so I can DM plz,,2015-02-20 12:08:31 -0800,"Atlanta, GA",Eastern Time (US & Canada)
568862914154770432,negative,1.0,Flight Attendant Complaints,0.6842,United,,GottaGoFlying,,0,@united MIA-EWR #384 😄😄😄 excellent crew. EWR-IAD #3589 😡😡😡 No crew to load bags - waiting w/ door open freezing. 20 mins past departure.,,2015-02-20 12:01:02 -0800,,Eastern Time (US & Canada)
568862907850743808,negative,1.0,Customer Service Issue,1.0,United,,_jesseeka,,0,@united your customer service is crap.,"[42.37525611, -71.24042938]",2015-02-20 12:01:00 -0800,Massachusetts,Eastern Time (US & Canada)
568860978231709697,negative,0.6799,Flight Attendant Complaints,0.6799,United,,michaelotto71,,0,@united thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks!,,2015-02-20 11:53:20 -0800,USA,
568860389640962048,positive,1.0,,,United,,vnpeace,,0,@united mechanical issue. Looks like they got it fixed! Thanks for your concern.,,2015-02-20 11:51:00 -0800,,
568860308980117504,negative,0.6545,Cancelled Flight,0.3306,United,,Scottsimanek,,0,@united UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate.,,2015-02-20 11:50:41 -0800,,
568859726315827200,positive,1.0,,,United,,AndyA3,,0,@united thanks,,2015-02-20 11:48:22 -0800,San Francisco,Pacific Time (US & Canada)
568859503472422912,negative,0.642,Flight Attendant Complaints,0.642,United,,DT_Les,,0,@united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable.,,2015-02-20 11:47:29 -0800,,
568859157253611520,negative,1.0,Customer Service Issue,0.6407,United,,DavidM2357,,0,"@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't.",,2015-02-20 11:46:06 -0800,"Charleston, SC",
568858368829313024,negative,0.7087,Can't Tell,0.3707,United,,StartupReport,,3,@united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9,,2015-02-20 11:42:58 -0800,Portland,Pacific Time (US & Canada)
568858361011154944,negative,1.0,Flight Booking Problems,0.6591,United,,AMaxwellKerr,,2,@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?,,2015-02-20 11:42:56 -0800,,
568857956470517760,negative,1.0,Can't Tell,1.0,United,,DubsterCali,,1,@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes,,2015-02-20 11:41:20 -0800,Corrupt California,Pacific Time (US & Canada)
568857374934601728,negative,0.6706,longlines,0.3412,United,,shanp611,,0,@united I think you should board from the back of the plane #whatstheholdup #CHItoCLE,,2015-02-20 11:39:01 -0800,"Cleveland, OH",
568855505747095552,positive,0.6639,,0.0,United,,YouSoFancy,,0,@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.,,2015-02-20 11:31:36 -0800,Being not the one,Pacific Time (US & Canada)
568855468975759360,negative,1.0,Bad Flight,0.674,United,,Paul_Faust,,1,@united Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline.,,2015-02-20 11:31:27 -0800,New York,
568855465842466817,neutral,0.6838,,0.0,United,,ItsmeAndrewC,,0,@united UA6357 needs de-icing! Stat! We've waited our turn...,,2015-02-20 11:31:26 -0800,,
568855251123449856,neutral,0.7034,,0.0,United,,AndyA3,,0,@united yes I've boarded this way many times &amp; have never had to show my pass on the Tarmac multiple times. Path was railed off. Only 1 way,,2015-02-20 11:30:35 -0800,San Francisco,Pacific Time (US & Canada)
568855071322198016,negative,0.6733,Cancelled Flight,0.6733,United,,vnpeace,,0,"@united @bobwesson fair enough United. everybody is doing the best they can. Although that ""slight delay"" is turning into a Cancelled Flightlation.",,2015-02-20 11:29:52 -0800,,
568854401802051584,negative,1.0,Lost Luggage,0.3437,United,,christinerimay,,0,@united Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number.,,2015-02-20 11:27:12 -0800,Someplace saving something,Eastern Time (US & Canada)
568854214136479744,negative,1.0,Bad Flight,0.6774,United,,MikeJJT,,1,@united worst flight experience I've ever had. Will never ever fly your airline again.,,2015-02-20 11:26:28 -0800,"New York, NY",Eastern Time (US & Canada)
568854082536001536,negative,0.6531,Customer Service Issue,0.6531,United,,VCollins82,,0,@united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?,,2015-02-20 11:25:56 -0800,"Washington, DC ",
568853249551409153,positive,1.0,,,United,,Easy_E_,,0,@united Looks like they came through. Thanks again for the help.,,2015-02-20 11:22:38 -0800,Tri State NY area...,Eastern Time (US & Canada)
568853244476309504,neutral,1.0,,,United,,ScribblersNook,,0,@united anything yet JJ?,,2015-02-20 11:22:36 -0800,"Atlanta, GA",Eastern Time (US & Canada)
568851544537481216,negative,1.0,Customer Service Issue,0.3586,United,,bugstory,,0,@united why would a person take hours and hours of wait time just to tell a lie,,2015-02-20 11:15:51 -0800,"Baltimore, MD",Eastern Time (US & Canada)
568851512509800448,negative,1.0,Customer Service Issue,0.6593,United,,ssapol5722,,0,@united hey! DM not working. UA 307!,,2015-02-20 11:15:43 -0800,New Jersey,Quito
568851396923146240,negative,1.0,Customer Service Issue,0.6804,United,,bugstory,,0,@united the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help,,2015-02-20 11:15:16 -0800,"Baltimore, MD",Eastern Time (US & Canada)
568850852909342720,negative,1.0,Flight Booking Problems,0.6806,United,,DuncanKneeDeep,,1,@united splitting up my flights quadruples the price,,2015-02-20 11:13:06 -0800,The Gaming Cartel,Amsterdam
568850826552320000,negative,1.0,Customer Service Issue,0.6787,United,,bugstory,,0,@united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?,,2015-02-20 11:13:00 -0800,"Baltimore, MD",Eastern Time (US & Canada)
568850600261226496,negative,1.0,Customer Service Issue,1.0,United,,bugstory,,0,@united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder,,2015-02-20 11:12:06 -0800,"Baltimore, MD",Eastern Time (US & Canada)
568849007641911296,negative,1.0,Late Flight,0.3763,United,,PFcurator,,1,@united I booked and paid for a flight to get me to Denver at a specific time for a meeting. You failed... It wasn't caused by weather,,2015-02-20 11:05:46 -0800,,
568848928466198530,positive,1.0,,,United,,MarthaH65165635,,0,@united since when did you get so good again!  4 transcontinental flights in 72h.  What a pleasure/relief you were.,,2015-02-20 11:05:27 -0800,,
568848699960332288,negative,1.0,Cancelled Flight,1.0,United,,PFcurator,,0,@united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight...,,2015-02-20 11:04:33 -0800,,
568848259008962560,negative,1.0,Bad Flight,1.0,United,,PamelaBacorn,,1,"@united Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous",,2015-02-20 11:02:48 -0800,Santa Barbara CA,Pacific Time (US & Canada)
568847735530643457,neutral,1.0,,,United,,rkjohnson2,,0,@united Are the current on board food menus available anywhere online?,,2015-02-20 11:00:43 -0800,,
568847616404004864,neutral,0.6907,,,United,,VidFall,,0,@United Airlines Is Changing Its MileagePlus Program: Winners And Losers http://t.co/F1yvAiO9ul http://t.co/vGlx6Ykwqg,,2015-02-20 11:00:15 -0800,USA,Eastern Time (US & Canada)
568847199460835328,negative,0.6718,Late Flight,0.6718,United,,geoff_lane,,1,@united actually we aren't. Still parked here.,,2015-02-20 10:58:35 -0800,D.C.,Eastern Time (US & Canada)
568846499431337984,neutral,1.0,,,United,,ant_kneee,,0,"Can I put sun in my carry on? RT “@united: @ant_kneee Right now 0 would be a heat wave, so enjoy the warmth! Can you bring some home? ^JJ”",,2015-02-20 10:55:48 -0800,Chicago & Worldwide,Central Time (US & Canada)
568845724110213120,positive,1.0,,,United,,rockstarbrands,,0,@united Thanks!,,2015-02-20 10:52:43 -0800,YHZ,Atlantic Time (Canada)
568845539405656064,positive,1.0,,,United,,Easy_E_,,0,@united thanks for prompt response.  Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.,,2015-02-20 10:51:59 -0800,Tri State NY area...,Eastern Time (US & Canada)
568844772191940608,negative,0.6667,Flight Booking Problems,0.6667,United,,DuncanKneeDeep,,1,@united Why can I only apply one travel certificate per itinerary even when I have multiple flights?,,2015-02-20 10:48:56 -0800,The Gaming Cartel,Amsterdam
568844097374560256,positive,0.6889,,,United,,alinosa,,0,@united appreciate the sentiment and you were able to get me off the ground;still missed connection,,2015-02-20 10:46:16 -0800,South Texas,Central Time (US & Canada)
568844078730727424,negative,1.0,Flight Booking Problems,0.6333,United,,paul_chard63,,0,"@united I log in, view reservations, try view specific reservation &amp; takes me back to login page,",,2015-02-20 10:46:11 -0800,"Celebration, FL ",Eastern Time (US & Canada)
568842531531681792,neutral,0.6717,,0.0,United,,paul_chard63,,1,"@united it just goes round &amp; round, it's be going on for weeks,",,2015-02-20 10:40:02 -0800,"Celebration, FL ",Eastern Time (US & Canada)
568842357069770752,positive,0.7185,,,United,,datachick,,0,Thank you @united for your prompt assistance.,"[43.68346133, -79.61394084]",2015-02-20 10:39:21 -0800,"Toronto, ON",Eastern Time (US & Canada)
568841631585021952,negative,1.0,Lost Luggage,0.6739,United,,iamawarplane,,1,@united 3 times my flight has been delayed and I miss my next flight. This time you've lost my baggage. No clean clothes. $337 flight. Thx!,,2015-02-20 10:36:28 -0800,"Austin, Texas",
568841528455659520,neutral,0.3375,,0.0,United,,dlm_3,,0,@united I looked on the email chain and there is not one,,2015-02-20 10:36:03 -0800,Global,Eastern Time (US & Canada)
568840701850419200,negative,1.0,Flight Booking Problems,1.0,United,,mikebrandes,,0,@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.,,2015-02-20 10:32:46 -0800,"Minneapolis, MN",Eastern Time (US & Canada)
568837615220166657,positive,1.0,,,United,,SoyCoder,,0,@united thanks for more timely updates.,"[45.58977875, -122.59182952]",2015-02-20 10:20:30 -0800,,Central Time (US & Canada)
568837168350699520,neutral,0.6374,,0.0,United,,BananaPants06,,0,@united Do you also want the naming rights to my first child so I can fly home and visit with my mother and avoid more winter depression?,,2015-02-20 10:18:44 -0800,Chicago,Central Time (US & Canada)
568836728716333056,negative,1.0,Lost Luggage,1.0,United,,Eileen429,,0,@united I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler,,2015-02-20 10:16:59 -0800,"Red Bank, NJ",Central Time (US & Canada)
568836642825375744,negative,1.0,Can't Tell,0.7016,United,,VitalMX,,0,@united I get that. But doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact,,2015-02-20 10:16:38 -0800,,Pacific Time (US & Canada)
568835810532794368,negative,1.0,Late Flight,0.6663,United,,geoff_lane,,0,@united cleaning a regional jet takes an hour?,,2015-02-20 10:13:20 -0800,D.C.,Eastern Time (US & Canada)
568835255722860544,positive,1.0,,,United,,lcadler,,0,@united Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!!,,2015-02-20 10:11:08 -0800,,Pacific Time (US & Canada)
568835134603931649,neutral,0.6699,,,United,,ssegraves,,0,@united thanks. That means I have 30 minutes to make my international connection to HKG,,2015-02-20 10:10:39 -0800,PDX / LGA / TXL / ✈,Central Time (US & Canada)
568834890046832640,neutral,0.3569,,0.0,United,,dizbaa1,,0,@united @JedediahBila KP I am not traveling - we trying to cheer up Ms. Bila.,,2015-02-20 10:09:40 -0800,,Eastern Time (US & Canada)
568834851517771776,negative,1.0,Customer Service Issue,0.3608,United,,BananaPants06,,1,"@united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?",,2015-02-20 10:09:31 -0800,Chicago,Central Time (US & Canada)
568834824410148864,positive,1.0,,,United,,mom23185,,0,@united Thank you for your offer! All sorted out :-),,2015-02-20 10:09:25 -0800,,
568834799592448000,neutral,1.0,,,United,,ScribblersNook,,0,@united workin on it. Waiting on him to reply.,,2015-02-20 10:09:19 -0800,"Atlanta, GA",Eastern Time (US & Canada)
568833209288372224,negative,1.0,Late Flight,1.0,United,,ssegraves,,0,@united Flight 395. Rolling delay of 1 hour 42 minutes,,2015-02-20 10:03:00 -0800,PDX / LGA / TXL / ✈,Central Time (US & Canada)
568832931382366209,negative,0.6527,Late Flight,0.3395,United,,ScribblersNook,,0,@united I believe just customer service. At last post he was at Narita in Tokyo. They sent him to a motel to rest. Said standby maybe 2days,,2015-02-20 10:01:53 -0800,"Atlanta, GA",Eastern Time (US & Canada)
568832749093687296,positive,1.0,,,United,,Mammothchowder,,0,@united I think this is the best first class I have ever gotten!!  Denver to LAX and it's wonderful!!!,,2015-02-20 10:01:10 -0800,Mammoth Lakes ,
568832682269888512,positive,1.0,,,United,,traceyleffler,,0,@united of course not. The inflight crew was great!,,2015-02-20 10:00:54 -0800,"Boston, MA",Eastern Time (US & Canada)
568832576468746240,positive,0.6458,,,United,,DanSeldow,,0,"@united well played, ^LO.",,2015-02-20 10:00:29 -0800,New Jersey,Eastern Time (US & Canada)
568832394196684800,positive,1.0,,,United,,Westonworld,,0,@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.,,2015-02-20 09:59:45 -0800,,
568832151119990784,negative,1.0,Customer Service Issue,0.3555,United,,paul_chard63,,1,@united your website is a complete joke when using safari!,"[28.34834331, -81.48581918]",2015-02-20 09:58:47 -0800,"Celebration, FL ",Eastern Time (US & Canada)
568831929102913536,negative,1.0,Bad Flight,1.0,United,,Mortars254,,1,@united the new seats on the Canadaair regional jets just plain suck.,,2015-02-20 09:57:54 -0800,The Commonwealth of Virginia,Quito
568831798857195520,neutral,1.0,,,United,,LifeofPL,,0,@united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air,"[25.07815796, 55.13798672]",2015-02-20 09:57:23 -0800,,
568831574474661888,negative,1.0,Damaged Luggage,0.6406,United,,mrphoto,,0,@united airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman,,2015-02-20 09:56:30 -0800,"Chew Valley, North Somerset UK",London
568830996365193216,neutral,0.6651,,,United,,pacers49,,0,@united found the flight on @airfarewatchdog,,2015-02-20 09:54:12 -0800,,
568830888089423872,negative,1.0,Late Flight,0.3594,United,,theoli_co,,0,@united that's the reply? Lol hoping that at least the new plane was maintained before the flight. 😒,,2015-02-20 09:53:46 -0800,"Newark, NJ",Central Time (US & Canada)
568830757730422784,negative,1.0,Can't Tell,0.6495,United,,abigailedge,,0,@united Did somebody say flight upgrade?,,2015-02-20 09:53:15 -0800,"Brighton, UK",London
568830614289252352,neutral,1.0,,,United,,LRuns4Cupcakes,,0,@united DM sent.,,2015-02-20 09:52:41 -0800,NY,
568829906584346624,negative,0.6559999999999999,Late Flight,0.3555,United,,SoyCoder,,1,@united how is it tripitPro has accurate delayed dept. times and 2hours Late Flightr I hear the same from you? Just curious,"[45.58986727, -122.59182577]",2015-02-20 09:49:52 -0800,,Central Time (US & Canada)
568828543423123456,negative,1.0,Can't Tell,0.6629999999999999,United,,riad_otoum,,0,"@united I can tell you. Your airline has lost mine and my families business. 
This day and age message through Twitter travels fast.",,2015-02-20 09:44:27 -0800,"Louisville, KY",
568828240502128640,negative,0.6829999999999999,Customer Service Issue,0.3525,United,,ScribblersNook,,0,@united trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!,,2015-02-20 09:43:15 -0800,"Atlanta, GA",Eastern Time (US & Canada)
568828240204333056,negative,1.0,Customer Service Issue,1.0,United,,riad_otoum,,0,@united this is very disappointing. This is about customer service.,,2015-02-20 09:43:15 -0800,"Louisville, KY",
568828064152424448,negative,1.0,Late Flight,1.0,United,,hplager,,0,"@united boarded 6373 on time, deplaned, and now 100 minutes delay. No transparency during. Can't wait to give up my gold status for AA.","[37.6202411, -122.3883092]",2015-02-20 09:42:33 -0800,Bay Area,Quito
568827741832916994,negative,1.0,Customer Service Issue,1.0,United,,44Stocker,,0,@united @44Stocker my wife Sarah stocker did also called but could not connect me to customer service,,2015-02-20 09:41:16 -0800,,
568827677001428992,negative,1.0,Customer Service Issue,1.0,United,,MR_G_LISTER,,0,"@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff",,2015-02-20 09:41:01 -0800,"Benice Veach, CA",Eastern Time (US & Canada)
568826499597524992,negative,1.0,Flight Attendant Complaints,0.6746,United,,44Stocker,,0,@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.,,2015-02-20 09:36:20 -0800,,
568826225621405696,negative,1.0,Late Flight,0.6533,United,,BpfallonNYC,,0,@united nice to know that 3 hours of my time is worth $7.99. Free DirectTV for everyone! Ever hear of preventative maintenance?,,2015-02-20 09:35:15 -0800,,
568826215089475584,negative,1.0,Customer Service Issue,1.0,United,,dlm_3,,1,@united that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help,,2015-02-20 09:35:12 -0800,Global,Eastern Time (US & Canada)
568825791644966912,negative,1.0,Late Flight,1.0,United,,LRuns4Cupcakes,,0,@united obviously no one knows a darn thing around here.  What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx,,2015-02-20 09:33:31 -0800,NY,
568825730718666754,neutral,1.0,,,United,,LifeofPL,,0,"@united so going forward, I shouldn't be Flight Booking Problems Star Alliance flights through the United App?","[25.0779704, 55.13808289]",2015-02-20 09:33:17 -0800,,
568825463918833664,negative,1.0,Flight Attendant Complaints,0.3502,United,,LRuns4Cupcakes,,0,@united I have those notifications yet the staff on board say that is not accurate and they have no departure time.,,2015-02-20 09:32:13 -0800,NY,
568824987244584961,negative,1.0,Bad Flight,0.6947,United,,markbrownwriter,,0,@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.,,2015-02-20 09:30:19 -0800,"Studio City, CA",Tehran
568823775745028096,negative,1.0,Customer Service Issue,1.0,United,,LRuns4Cupcakes,,0,@united DM sent.  This lack if customer service is getting ridiculous.,,2015-02-20 09:25:31 -0800,NY,
568822919633240064,negative,1.0,Late Flight,1.0,United,,alinosa,,0,@united delayed going home AGAIN. Getting really tired of delays.,,2015-02-20 09:22:06 -0800,South Texas,Central Time (US & Canada)
568822440631144448,positive,1.0,,,United,,Sweet_Curly,,0,@united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.,,2015-02-20 09:20:12 -0800,,Berlin
568821307766222848,negative,1.0,Flight Booking Problems,0.6954,United,,LifeofPL,,0,@united uh - I booked it through the UA website. Why the price change?,"[25.07772121, 55.13822432]",2015-02-20 09:15:42 -0800,,
568821261767303168,negative,1.0,Cancelled Flight,0.6831,United,,Eileen429,,0,@united I'm rebooked. Getting home 4 hours Late Flightr then planned. What are the chances I'll ever see my bag again? #unhappytraveler,,2015-02-20 09:15:31 -0800,"Red Bank, NJ",Central Time (US & Canada)
568820700489781248,negative,1.0,Flight Booking Problems,0.34299999999999997,United,,n_moffitt,,0,"@united United Club team is A+ &amp; got me a seat Late Flightr. Still, not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $?",,2015-02-20 09:13:17 -0800,Denver,
568819406207356928,negative,1.0,Late Flight,0.3486,United,,RickWasfy,,0,"@united will flight 5559 to YYC be providing free food when we are allowed back on board  after the ""broken lightbulb""",,2015-02-20 09:08:09 -0800,Calgary,
568819285990215680,negative,1.0,Customer Service Issue,1.0,United,,mariel_soraya,,0,@united I was not looking for the fare to be returned on the companion flight.  don't understand why an additional $200 fee was necessary.,,2015-02-20 09:07:40 -0800,,Eastern Time (US & Canada)
568819025733652481,positive,1.0,,,United,,TaylorWoot,,0,"@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers",,2015-02-20 09:06:38 -0800,Easley SC,Eastern Time (US & Canada)
568818998445522944,neutral,0.6633,,,United,,rockstarbrands,,0,@united I left headphones in 2A on UA4689 from YHZ-EWR. It's a long shot to see them again. But worth a tweet anyway!,,2015-02-20 09:06:32 -0800,YHZ,Atlantic Time (Canada)
568818346042339328,neutral,1.0,,,United,,jcpowell1285,,0,@united 129 thousand fans of @JedediahBila are asking you to give her your utmost effort to get her a safe flight with her baggage soon!,,2015-02-20 09:03:56 -0800,,
568818335200223232,positive,0.6746,,0.0,United,,alexster4324,,0,@united can't wait!!! 787!!! @tpallini http://t.co/oDlall5eDH,,2015-02-20 09:03:53 -0800,,
568817985147654144,negative,0.7069,Can't Tell,0.3583,United,,AndyA3,,0,@united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other,,2015-02-20 09:02:30 -0800,San Francisco,Pacific Time (US & Canada)
568817894030741504,positive,0.6641,,0.0,United,,redirsrm,,0,@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied,,2015-02-20 09:02:08 -0800,,Eastern Time (US & Canada)
568817637754593280,negative,1.0,Lost Luggage,1.0,United,,NorbertJaw,,0,@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!,,2015-02-20 09:01:07 -0800,,
568817350864023552,negative,1.0,Can't Tell,0.6867,United,,AndyA3,,0,@united yes to three different checkers along the walk to the plane. Overkill,,2015-02-20 08:59:59 -0800,San Francisco,Pacific Time (US & Canada)
568815893641211905,negative,0.6598,Flight Booking Problems,0.6598,United,,karenharbert,,0,@united Bummer. Might have to go with @AmericanAir card instead. TY for response though.,,2015-02-20 08:54:11 -0800,"Columbia, MO",Eastern Time (US & Canada)
568815686446788608,neutral,0.6832,,0.0,United,,OliviaFett,,0,"“@united: @LRuns4Cupcakes Please DM details, we'd like to help if you need assistance. ^KP” @ClarkHoward #Another #Airlines #Issues","[30.15481071, -95.43911291]",2015-02-20 08:53:22 -0800,"Texas, duh! ",
568815660815519744,negative,1.0,Can't Tell,1.0,United,,riad_otoum,,0,@united or I'm sure her business will go else where for airline travel. Her name is Kathryn Sotelo,,2015-02-20 08:53:16 -0800,"Louisville, KY",
568815514702770176,neutral,1.0,,,United,,riad_otoum,,0,@united please arrange someone at the arriving gate of flight 5957 to Chicago for either a refund or first class upgrade,,2015-02-20 08:52:41 -0800,"Louisville, KY",
568815354388078593,negative,1.0,Lost Luggage,0.6606,United,,Frannyonthego,,0,"@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money &amp; aggravation!",,2015-02-20 08:52:03 -0800,NYC,
568815310016548865,negative,0.6832,Customer Service Issue,0.6832,United,,riad_otoum,,0,@united I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver,,2015-02-20 08:51:52 -0800,"Louisville, KY",
568815280903864321,negative,0.6652,Can't Tell,0.3348,United,,robthecameraman,,0,"@united we are on two more flights today, let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH",,2015-02-20 08:51:45 -0800,Tetbury,London
568815263900180480,positive,1.0,,,United,,Gouwerijn,,0,@united thnx!,,2015-02-20 08:51:41 -0800,Alphen aan den Rijn,Amsterdam
568814123540221952,negative,1.0,Customer Service Issue,0.6317,United,,LifeofPL,,0,@united - please help regarding PNR A3ZZ0F. Why am I now waitlisted for a flight?,"[25.0776918, 55.13824067]",2015-02-20 08:47:09 -0800,,
568813570709782529,neutral,0.6915,,0.0,United,,_mhertz,,0,@united just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now,,2015-02-20 08:44:57 -0800,,Pacific Time (US & Canada)
568813431962226688,negative,1.0,Can't Tell,1.0,United,,_mhertz,,0,@united I hope you have a solution or insurance to cover this issue,,2015-02-20 08:44:24 -0800,,Pacific Time (US & Canada)
568813356296982528,negative,1.0,Customer Service Issue,1.0,United,,_mhertz,,0,@united customer service has no solution and now we might miss a show because of them,,2015-02-20 08:44:06 -0800,,Pacific Time (US & Canada)
568813269906890753,negative,1.0,Late Flight,0.6716,United,,_mhertz,,0,@united deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss,,2015-02-20 08:43:46 -0800,,Pacific Time (US & Canada)
568812829324775428,negative,1.0,Late Flight,0.6404,United,,JBrazie,,0,@united FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail,,2015-02-20 08:42:01 -0800,,
568812129308053504,negative,1.0,longlines,0.3575,United,,barry_croker,,0,@united not anymore.  Finally was ticketed 5 min before takeoff.  Not sure why the confusion with a full-fare GSA ticket.,,2015-02-20 08:39:14 -0800,Manassas VA,
568811854216105984,neutral,0.6403,,0.0,United,,karenharbert,,0,@united Do miles earned with Explorer card count toward lifetime miles?,,2015-02-20 08:38:08 -0800,"Columbia, MO",Eastern Time (US & Canada)
568810874204327936,negative,1.0,Lost Luggage,0.6915,United,,ParsnipButter,,0,"@united yes, but they still don't know where it is.  I've been told it might be on a flight, but now no one can confirm it.",,2015-02-20 08:34:15 -0800,,
568810866830913536,neutral,0.6685,,0.0,United,,lifeisabeech8,,0,@united what do I do if something is missing from my checked baggage?,,2015-02-20 08:34:13 -0800,,Eastern Time (US & Canada)
568810700828741633,negative,1.0,Lost Luggage,1.0,United,,TaylorWoot,,0,"@United wind chill in Ithica -17 degrees, and for the trouble of losing my clothes they give me a t-shirt. I'll burn it for warmth. #united",,2015-02-20 08:33:33 -0800,Easley SC,Eastern Time (US & Canada)
568810539939459072,positive,0.6832,,0.0,United,,rdahlstrom99,,0,"@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better.",,2015-02-20 08:32:55 -0800,"ÜT: 40.635407,-73.991869",
568810516740644864,neutral,0.6522,,0.0,United,,kamaro67,,0,@united Frontier is currently offering their weather exceptions for this weekend. When is United?,,2015-02-20 08:32:49 -0800,,Mountain Time (US & Canada)
568810180269494272,negative,1.0,Late Flight,1.0,United,,JedediahBila,,1,"@united I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board.",,2015-02-20 08:31:29 -0800,"New York City, baby",Eastern Time (US & Canada)
568809620019527680,negative,1.0,Late Flight,0.6781,United,,admiralkate,,0,"@united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours",,2015-02-20 08:29:16 -0800,,Atlantic Time (Canada)
568809617087696897,negative,1.0,Customer Service Issue,1.0,United,,dlm_3,,0,@united that link is not helpful as it does not put me In touch with management,,2015-02-20 08:29:15 -0800,Global,Eastern Time (US & Canada)
568809558786899968,positive,1.0,,,United,,ticopilot,,0,"@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive",,2015-02-20 08:29:01 -0800,"Washington, DC - USA",Eastern Time (US & Canada)
568808975828955136,negative,1.0,Customer Service Issue,0.6452,United,,a_a_ron_cbus,,0,"@united Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited",,2015-02-20 08:26:42 -0800,,
568808470536962048,negative,0.6893,Can't Tell,0.3495,United,,ZachHonig,,0,"@united @upgrd I guess the Kit Kat looks tasty... not going near that ""sandwich.""","[0.0, 0.0]",2015-02-20 08:24:41 -0800,"New York, New York",Eastern Time (US & Canada)
568807928154558464,negative,1.0,Late Flight,0.6552,United,,MattFrederick00,,0,@united: Worse - headed to LaGuardia (delayed).  Why is the tray table the size of a mouse pad and the overhead the size on my pocket?,,2015-02-20 08:22:32 -0800,,
568807894264578048,negative,1.0,Bad Flight,1.0,United,,globalnearshore,,0,@united now 1558 from IAH to EWR has broken entertainment system and no WiFi despite info on app: http://t.co/FY6f9rZB9k,,2015-02-20 08:22:24 -0800,"Off: NYC, Home: Hoboken, NJ",Eastern Time (US & Canada)
568807747661266945,negative,1.0,Customer Service Issue,1.0,United,,caitlingshaw,,0,@united your customer service is terrible,,2015-02-20 08:21:49 -0800,"Columbus, Ohio",Eastern Time (US & Canada)
568807231396802560,neutral,1.0,,,United,,jbone3353,,0,@united done,,2015-02-20 08:19:46 -0800,,Pacific Time (US & Canada)
568806237804109825,negative,1.0,Can't Tell,0.3575,United,,riad_otoum,,0,@united please send help ASAP to @KathrynSotelo on flight 5957 to Chicago seat 9c #Airlines http://t.co/9sKrLyrZ1O,,2015-02-20 08:15:49 -0800,"Louisville, KY",
568806138973540352,negative,1.0,Customer Service Issue,0.6309,United,,techartistsorg,,0,"@united define ""appreciate"". I doubt the worst major airline in the USA acts on much feedback.",,2015-02-20 08:15:26 -0800,"Portland, OR",Central Time (US & Canada)
568806118660673536,negative,1.0,Can't Tell,0.3404,United,,katieclaytonn,,0,"@united yea, a refund. Your airline ruined our trip.",,2015-02-20 08:15:21 -0800,,Central Time (US & Canada)
568806035294695424,positive,0.6842,,,United,,MrsHeyGil,,0,@united just sent - thank you!,,2015-02-20 08:15:01 -0800,"Obersulzbach, Germany",Quito
568805751386288128,negative,1.0,Customer Service Issue,0.3441,United,,thejoemadison,,0,@united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed,,2015-02-20 08:13:53 -0800,"Chicago, IL ",Central Time (US & Canada)
568805571647942656,negative,1.0,Late Flight,1.0,United,,caitlingshaw,,0,"@united thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation",,2015-02-20 08:13:10 -0800,"Columbus, Ohio",Eastern Time (US & Canada)
568805448696115200,negative,0.6559,Cancelled Flight,0.3333,United,,syncros,,0,"@united Got rebooked on AA.  One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?",,2015-02-20 08:12:41 -0800,Toronto,Eastern Time (US & Canada)
568805444761681921,negative,0.6684,Customer Service Issue,0.6684,United,,josephpwilson,,0,@united It is all good -- your 1K team has been nothing short of amazing with everything.,,2015-02-20 08:12:40 -0800,"San Francisco, CA",
568804253151731712,negative,1.0,Bad Flight,1.0,United,,blastedgtl,,0,@united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail,,2015-02-20 08:07:56 -0800,,Quito
568804026789138433,positive,1.0,,,United,,jonatzzValdez,,0,@united good fly!! #United #businessFirst,"[29.98445184, -95.33224657]",2015-02-20 08:07:02 -0800,Mexico,Central Time (US & Canada)
568803679018491904,negative,0.6875,Late Flight,0.6875,United,,josephpwilson,,0,.@united Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours.,,2015-02-20 08:05:39 -0800,"San Francisco, CA",
568803598638796800,positive,1.0,,,United,,globalnearshore,,0,"@united thanks, i made it.",,2015-02-20 08:05:20 -0800,"Off: NYC, Home: Hoboken, NJ",Eastern Time (US & Canada)
568803260569690112,neutral,0.6565,,0.0,United,,dlm_3,,0,@united past,,2015-02-20 08:03:59 -0800,Global,Eastern Time (US & Canada)
568803231335387137,positive,1.0,,,United,,BlainPlanes,,0,@united Thanks! Just DMed HN.,,2015-02-20 08:03:52 -0800,Kalamazoo & Chicago,
568803218488033282,negative,1.0,Customer Service Issue,1.0,United,,Selcukatli,,0,@united is a money sucking airline with terrible terrible customer service,,2015-02-20 08:03:49 -0800,San Francisco,Eastern Time (US & Canada)
568803061361025024,negative,1.0,Customer Service Issue,0.3579,United,,MattFrederick00,,0,@united - are you aware your airbus fleet sucks?  I'd rather fly a C-130 full of rubber dog shit.,,2015-02-20 08:03:12 -0800,,
568803013487276033,neutral,0.7026,,0.0,United,,ThePappaShacks,,0,@united Will you be issuing an exception policy for Denver for this weekend?,,2015-02-20 08:03:00 -0800,Denver,
568802906280845312,neutral,0.6856,,0.0,United,,jbone3353,,0,"@united I need a breakdown of what the ""international surcharge"" on my flights cover. Please help",,2015-02-20 08:02:35 -0800,,Pacific Time (US & Canada)
568802044309430272,negative,1.0,Customer Service Issue,0.3608,United,,MattRockman1,,0,@united https://t.co/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers,,2015-02-20 07:59:09 -0800,,New Caledonia
568802013196242944,negative,1.0,Can't Tell,0.687,United,negative,katieclaytonn,Can't Tell,0,@united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed,,2015-02-20 07:59:02 -0800,,Central Time (US & Canada)
568801885567606784,negative,1.0,Bad Flight,1.0,United,,thejoemadison,,0,@united no wifi on #ua688 #SF to #Chicago? 2015. That's all. Ps: This tech intro video is a joke. #EpicFail,,2015-02-20 07:58:32 -0800,"Chicago, IL ",Central Time (US & Canada)
568801561377439744,neutral,1.0,,,United,,Easy_E_,,0,@united flight #1051 on 2/23. Thx,,2015-02-20 07:57:14 -0800,Tri State NY area...,Eastern Time (US & Canada)
568801535662166016,neutral,0.6596,,0.0,United,,tjny753,,0,@united Based on suggestions from other passengers I have a rental car on standby for 11:30.  One way or another will be leaving then.,,2015-02-20 07:57:08 -0800,"Elmira, NY",
568801442770743296,negative,0.6591,Lost Luggage,0.6591,United,,JackieSken,,0,@united Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag ....,,2015-02-20 07:56:46 -0800,"Ottawa, ON",Eastern Time (US & Canada)
568801277984944128,negative,1.0,Bad Flight,0.708,United,,bmbhawk,,0,@united no wifi on flight ua688. SF to ORD. Really?  Wow,,2015-02-20 07:56:07 -0800,,
568801276416401408,neutral,1.0,,,United,,ExterionMediaNI,,2,@united gives Belfast a #Hug with the new unmissable #BusHug format #impact #busads #thinkbus @BelfastAirport http://t.co/AvbdstJUJS,,2015-02-20 07:56:06 -0800,Northern Ireland,London
568800974632050688,negative,1.0,Can't Tell,0.6791,United,,SLrnS,,0,@united is the worst http://t.co/27aitZl6nd,,2015-02-20 07:54:54 -0800,"New York, NY",
568800389903962112,negative,1.0,Cancelled Flight,0.3467,United,,Azraellius,,0,@united haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather,,2015-02-20 07:52:35 -0800,"Orlando, FL",Eastern Time (US & Canada)
568797966489690112,negative,1.0,Late Flight,0.6832,United,,Azraellius,,0,@united no because you will charge me or delay me further. United 1612 still waiting.,,2015-02-20 07:42:57 -0800,"Orlando, FL",Eastern Time (US & Canada)
568797800743313408,neutral,1.0,,,United,,derwiki,,0,"@united @Adam_Karren @zj76 how did you save the $200 on checked snowboard? Trying to check in this morning, website wants $200! (prem.gold)",,2015-02-20 07:42:18 -0800,san francisco,
568797413529538562,neutral,0.6582,,0.0,United,,MrsHeyGil,,0,"@united traveling from FRA thru IAD to MCO tomorrow, concerned abt IAD weather. Can't change until advisory issued? Any advice?",,2015-02-20 07:40:45 -0800,"Obersulzbach, Germany",Quito
568797401772892161,negative,1.0,Flight Attendant Complaints,0.3474,United,,sbellfi4,,0,@united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room,,2015-02-20 07:40:42 -0800,"Ottawa, ON",Eastern Time (US & Canada)
568796113081376768,negative,0.6297,Cancelled Flight,0.6297,United,,blastedgtl,,0,@united my flight Cancelled Flightled new flight 5012 hopefully will not.,,2015-02-20 07:35:35 -0800,,Quito
568795875612463104,negative,1.0,Cancelled Flight,1.0,United,,blastedgtl,,0,@united #4781 Cancelled Flightled. #5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest.,,2015-02-20 07:34:39 -0800,,Quito
568795791445209088,positive,1.0,,,United,,LuxuryFred,,0,@united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!,,2015-02-20 07:34:19 -0800,In First Class,Arizona
568795451341856768,positive,0.6711,,,United,,Easy_E_,,0,"@united Hi, flight 1051. If I try and book a new one way,  flight departure shows up as 3:55pm which seems accurate.",,2015-02-20 07:32:57 -0800,Tri State NY area...,Eastern Time (US & Canada)
568795018816675841,negative,1.0,Late Flight,0.6614,United,,Azraellius,,0,@united Stuck in. ORD because United can't find their airplane. Lol. #upset terminal right now.,,2015-02-20 07:31:14 -0800,"Orlando, FL",Eastern Time (US & Canada)
568793902267936769,neutral,1.0,,,United,,Sinatra1979,,0,@united Who can I contact about requesting a charity donation? #ThankYou,,2015-02-20 07:26:48 -0800,Ohio (by way of Nebraska),Eastern Time (US & Canada)
568793432900177920,negative,1.0,Flight Attendant Complaints,0.3503,United,,tjny753,,0,@united WTH be honest with your customers.  This better be the last change or we are driving home.  Has our plane left or not!,,2015-02-20 07:24:56 -0800,"Elmira, NY",
568793043664560128,negative,1.0,Flight Booking Problems,0.6733,United,,Amybabic,,0,@united 2nd time in a row  I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime,,2015-02-20 07:23:23 -0800,"New York, Ny",
568790336954175488,neutral,0.6204,,0.0,United,,dlm_3,,0,@united I need a customer service manager to contact me please,,2015-02-20 07:12:38 -0800,Global,Eastern Time (US & Canada)
568789500727570432,negative,1.0,Late Flight,0.344,United,,tjny753,,0,@united Is flight 5001 really going to leave Newark today?  If not tell us now and I will rent a car.  I do not want to end up stranded.,,2015-02-20 07:09:19 -0800,"Elmira, NY",
568788947859607552,negative,1.0,Can't Tell,0.7042,United,,JeremyHuts,,0,.@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.,,2015-02-20 07:07:07 -0800,"Boston, MA",Central Time (US & Canada)
568788152955092992,negative,1.0,Customer Service Issue,0.6804,United,,dnr_pr,,0,@united so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline,,2015-02-20 07:03:57 -0800,NYC,Eastern Time (US & Canada)
568787999036583936,negative,1.0,Customer Service Issue,0.6667,United,,dnr_pr,,0,@united I'm sure you will offer me nothing for the inconvenience you have put me through TWICE this month. Tweets don't cut it,,2015-02-20 07:03:21 -0800,NYC,Eastern Time (US & Canada)
568787202341081088,negative,1.0,Late Flight,0.6754,United,,Eileen429,,0,@united or you'll Cancelled Flight my flight like you just did,"[37.62025528, -122.38832698]",2015-02-20 07:00:11 -0800,"Red Bank, NJ",Central Time (US & Canada)
568787022472740864,negative,1.0,Can't Tell,1.0,United,,dnr_pr,,0,@united screwing me over twice in one month. Learned my lesson. We are through.,,2015-02-20 06:59:28 -0800,NYC,Eastern Time (US & Canada)
568786817404817408,negative,1.0,Lost Luggage,1.0,United,,dnr_pr,,0,@united what's the point of offering a free checked bag of you lose it?,,2015-02-20 06:58:39 -0800,NYC,Eastern Time (US & Canada)
568786811381616641,neutral,0.6508,,,United,,bakedstove,,0,"@united Will do, cheers",,2015-02-20 06:58:38 -0800,"Boston, Massachusetts",Eastern Time (US & Canada)
568786745715757056,positive,1.0,,,United,,georgev27,,0,@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx,,2015-02-20 06:58:22 -0800,"Lehigh Valley, PA",
568786206932250624,positive,1.0,,,United,,Gouwerijn,,0,@united thnx ^LO :-),,2015-02-20 06:56:13 -0800,Alphen aan den Rijn,Amsterdam
568786035053760512,neutral,0.6544,,,United,,lskingdavis,,0,"@united yes. Houston Int'l, Bush.",,2015-02-20 06:55:32 -0800,,
568784261064622080,neutral,1.0,,,United,,Easy_E_,,0,@united Hi. My 2/23 flight from CUN-EWR shows a departure of 2:55pm on my United app.  Can you confirm?  Doesn't look correct.  Thanks.,,2015-02-20 06:48:29 -0800,Tri State NY area...,Eastern Time (US & Canada)
568782924302065665,negative,1.0,Cancelled Flight,1.0,United,,tennesseejc,,0,"@united flight from vegas to houston Cancelled Flighted this morning ""due to operation"" what does this mean!???? Thank god I woke up early today!",,2015-02-20 06:43:11 -0800,"las vegas/nashville, TN",Central Time (US & Canada)
568782405965713408,neutral,0.355,,0.0,United,,KristinMcNeil,,0,@united Will do! Thanks!,,2015-02-20 06:41:07 -0800,"Minnesota, USA",Central Time (US & Canada)
568781213651087361,negative,1.0,Flight Attendant Complaints,1.0,United,,CristineKao,,0,@united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.,,2015-02-20 06:36:23 -0800,"Chicago, IL",
568780030538420225,negative,0.6976,Lost Luggage,0.6976,United,,JackieSken,,0,@united Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight.  Missing a black box? http://t.co/SJQEmDtQmA,,2015-02-20 06:31:41 -0800,"Ottawa, ON",Eastern Time (US & Canada)
568779794902614016,negative,1.0,Cancelled Flight,1.0,United,,blastedgtl,,0,@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated,,2015-02-20 06:30:45 -0800,,Quito
568778986567933952,negative,1.0,Customer Service Issue,0.3583,United,,cleskowitz,,0,"@united instead of making  seats smaller/thinner so u can jam more people on a flight,u should concentrate on maint &amp; happy customers",,2015-02-20 06:27:32 -0800,Phila. PA,Eastern Time (US & Canada)
568778028773347329,negative,1.0,Customer Service Issue,0.6923,United,,jefftang1975,,0,@united I need assistance with pulling your agents' heads out of their asses,,2015-02-20 06:23:44 -0800,,Pacific Time (US & Canada)
568775278505414656,negative,1.0,Late Flight,0.6598,United,,RobTrongone,,0,"@united gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an ""UNMET ARRIVAL""!!","[40.62387603, -74.30164717]",2015-02-20 06:12:48 -0800,New Jersey,
568774320773849088,negative,0.6871,Customer Service Issue,0.6871,United,,UnitedAppeals,,1,@united @abigailedge Another glitch??,,2015-02-20 06:09:00 -0800,"London, UK",
568773648724525056,positive,1.0,,,United,,lskingdavis,,0,@united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.,,2015-02-20 06:06:19 -0800,,
568771089372979200,negative,1.0,Late Flight,1.0,United,,blastedgtl,,1,@united I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks,,2015-02-20 05:56:09 -0800,,Quito
568771007529398272,neutral,1.0,,,United,,AlMehairiAUH,,0,@United to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek,,2015-02-20 05:55:50 -0800,Abu Dhabi,Abu Dhabi
568770352635121664,negative,1.0,Late Flight,0.6675,United,,globalnearshore,,0,"@United flight 4465 almost half an hour at the Tarmac ""waiting for papers""... Cannot miss my connection at IAH !",,2015-02-20 05:53:13 -0800,"Off: NYC, Home: Hoboken, NJ",Eastern Time (US & Canada)
568769786890424320,negative,1.0,Flight Attendant Complaints,0.7021,United,,jefftang1975,,0,@united worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse.,,2015-02-20 05:50:59 -0800,,Pacific Time (US & Canada)
568768952366575618,negative,1.0,Can't Tell,0.6727,United,,jbeddigs,,0,@united no chance in hell. I'd rather walk. Worst airline ever.,,2015-02-20 05:47:40 -0800,"Chicago, IL",
568767621186912256,negative,1.0,Customer Service Issue,0.6586,United,,mforrest28,,0,@United is the worst major US airline.  More proof: they're boarding the plane with the outside galley door open in 0 degree weather.  Wtf?,,2015-02-20 05:42:22 -0800,NYC.  Sports.,Atlantic Time (Canada)
568767144407789569,neutral,1.0,,,United,,Gouwerijn,,0,@united [checked in + boardingpass w/no checkin bagage] guess i'm all set. :-),,2015-02-20 05:40:29 -0800,Alphen aan den Rijn,Amsterdam
568761425029668864,positive,0.6522,,,United,,cynthianatalie,,0,@united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm,,2015-02-20 05:17:45 -0800,Los Angeles/Charlotte,Quito
568760341921959936,negative,1.0,Bad Flight,0.3617,United,,iampaz,,0,"@united Too Late Flight, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights &amp; days of work. #UA49",,2015-02-20 05:13:27 -0800,FUCK CANCER,Central Time (US & Canada)
568760315569053696,negative,1.0,longlines,0.6677,United,,CeC,,0,@united don't know if you are aware that ALL of your premier access lines are closed in your terminal. I feel the love.,,2015-02-20 05:13:20 -0800,Naperville,Paris
568758807418896385,positive,0.6576,,,United,,desiree_d_h,,0,@united #FirstClass to #London on my way to #LondonFashionWeek #LFW15 👠🇬🇧👠🇬🇧👠🇬🇧,,2015-02-20 05:07:21 -0800,houston paris nyc ,Central Time (US & Canada)
568757933502148608,negative,1.0,Flight Booking Problems,0.6552,United,,scottfosteresq,,0,@united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives.,,2015-02-20 05:03:53 -0800,New York,
568757166674460672,neutral,0.6709,,,United,,G4gey,,0,@united just kidding with you I'll send you my stuff now. Thanks,,2015-02-20 05:00:50 -0800,"Charlottesville, VA",London
568756110456270849,negative,1.0,Cancelled Flight,1.0,United,,JuniorOgieBLC,,0,@united @FAANews unacceptable practice to leave Cancelled Flighted flight passengers to sleep on cement with no pillows #UA1724 http://t.co/nDTLJ15ZpU,,2015-02-20 04:56:38 -0800,Seattle,
568755759670022147,negative,0.6734,Flight Attendant Complaints,0.3573,United,,meredithstille,,0,@united can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate.,,2015-02-20 04:55:14 -0800,New Jersey,Eastern Time (US & Canada)
568755688442191872,negative,1.0,Late Flight,1.0,United,,nancy_g3,,0,@united Flight 6212...massive fail! They delaying to transport a crew member causing many to miss connections! Unreal!,,2015-02-20 04:54:57 -0800,"New York, NY",Eastern Time (US & Canada)
568752875205238784,negative,1.0,Customer Service Issue,1.0,United,,Gadgetakis,,0,@united I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare,,2015-02-20 04:43:47 -0800,"38.04591,23.769275",Athens
568751950935691265,neutral,0.6796,,0.0,United,,c_hughes_88,,0,@united tremendous. What would you recommend?,,2015-02-20 04:40:06 -0800,"Orlando, FL",Eastern Time (US & Canada)
568751415390285824,negative,0.6742,Late Flight,0.6742,United,,G4gey,,0,@united can you help me with a delayed flight as im going to miss my connection?,,2015-02-20 04:37:58 -0800,"Charlottesville, VA",London
568747605653643264,negative,1.0,Late Flight,1.0,United,,meredithstille,,0,"@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce",,2015-02-20 04:22:50 -0800,New Jersey,Eastern Time (US & Canada)
568740200479793153,negative,1.0,Lost Luggage,1.0,United,,ParsnipButter,,0,@United why is it so impossible to actually get a passenger AND their luggage to their final destination?,,2015-02-20 03:53:25 -0800,,
568738229274464256,positive,0.6741,,,United,,ticopilot,,0,@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.,,2015-02-20 03:45:35 -0800,"Washington, DC - USA",Eastern Time (US & Canada)
568736451237707776,positive,1.0,,,United,,jakepoznak,,0,@united awesome new plane flight 1701,,2015-02-20 03:38:31 -0800,,Eastern Time (US & Canada)
568735994838589441,negative,1.0,Late Flight,1.0,United,,tjhazzard,,0,@united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation,,2015-02-20 03:36:42 -0800,"santa barbara, CA",Pacific Time (US & Canada)
568731988082999296,negative,1.0,Can't Tell,1.0,United,,fatihguvenen,,0,"@united  oh united, how much I despise thee!",,2015-02-20 03:20:47 -0800,minneapolis,Central Time (US & Canada)
568731785019990017,neutral,0.6875,,0.0,United,,meredithstille,,0,@united lets see of we can do this today! Hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight,,2015-02-20 03:19:58 -0800,New Jersey,Eastern Time (US & Canada)
568731155303956480,positive,1.0,,,United,,garycirlin,,0,"@united flt 912. Capt Herman is amazing! Came out before flight to play ""ask the captain anything."" Wonderful ambassador to the airline!!",,2015-02-20 03:17:28 -0800,NY,
568726628639100928,negative,1.0,Customer Service Issue,0.6477,United,,Corey5Alexander,,0,@united your airline is the biggest joke of an operation in the world.,,2015-02-20 02:59:29 -0800,New York,Eastern Time (US & Canada)
568725453831315456,negative,1.0,Lost Luggage,1.0,United,,dstamberg,,0,@united what is going on with baggage claim in Newark!#tiredandwanttogohome,,2015-02-20 02:54:49 -0800,,
568723674934722560,negative,1.0,Flight Attendant Complaints,0.6701,United,,CristineKao,,0,@united usually your lounge staff are fantastic! Except today in MCO where almost denied entry to lounge even though traveling united-first,,2015-02-20 02:47:45 -0800,"Chicago, IL",
568722339833126912,negative,1.0,Late Flight,0.6733,United,,DT_Les,,1,"@united 2.5 hour delay, misplaced bag, poor communication, and the worse: unsympathetic, confrontational gate agent. Not cool!!!",,2015-02-20 02:42:26 -0800,,
568720333634609153,negative,1.0,Customer Service Issue,1.0,United,,LukaszZgiep,,0,@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!,,2015-02-20 02:34:28 -0800,"Warsaw, Berlin, Kiev ",
568716618794209280,negative,1.0,Can't Tell,0.6722,United,,pongchmp,,0,@united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.,,2015-02-20 02:19:42 -0800,,Eastern Time (US & Canada)
568716388866629632,negative,1.0,Flight Attendant Complaints,1.0,United,,SuzannaPDX,,0,@united So disappointed in the service and the level of staff communication. Such a bummer.,,2015-02-20 02:18:48 -0800,"Portland, OR",
568716027577696256,neutral,0.6633,,,United,,greekcelt,,0,@United pre-dawn flight to #miami from #EWR. Annual #SOBEWFF trip. Now.,,2015-02-20 02:17:21 -0800,New York,Eastern Time (US & Canada)
568716015338717184,negative,0.6515,Customer Service Issue,0.6515,United,,jasecam,,1,"Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals",,2015-02-20 02:17:18 -0800,London via Adelaide,
568715107892641792,positive,1.0,,,United,,NoviceFlyer,,0,@united  Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU,,2015-02-20 02:13:42 -0800,"Tulsa, OK",Central Time (US & Canada)
568710194575872001,neutral,1.0,,,United,,Matt_W_Scott,,0,"@united got it, look forward to hearing from you soon",,2015-02-20 01:54:11 -0800,,Amsterdam
568706817980796928,negative,0.6889,Late Flight,0.3465,United,,Matt_W_Scott,,0,@united how are you going to rectify this? Please direct me to your complaints department #stickingToDelta,,2015-02-20 01:40:46 -0800,,Amsterdam
568702964623216643,positive,1.0,,,United,,dan_roam,,0,"Thank you United! “@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN”",,2015-02-20 01:25:27 -0800,,
568701051903336448,negative,1.0,Flight Attendant Complaints,1.0,United,,Matt_W_Scott,,0,"@united to top it all off, your flight attendants talked loudly throug the flight, even when the lights were dimmed. Resulting in no sleep",,2015-02-20 01:17:51 -0800,,Amsterdam
568699390962958336,negative,1.0,Customer Service Issue,0.6912,United,,JerikaPhelps,,0,"@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos",,2015-02-20 01:11:15 -0800,,
568696518665998336,negative,1.0,Customer Service Issue,0.6808,United,,newyorkwool,,0,@united they have access to the dial that makes it faster do they?,,2015-02-20 00:59:50 -0800,Birkenhead upon Hudson,Eastern Time (US & Canada)
568695647202717696,neutral,0.3466,,0.0,United,,jnostrant,,0,@united I'll be impressed if I actually get a response! 😜,"[37.78194753, -122.43412918]",2015-02-20 00:56:22 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
568694278890901504,neutral,0.7069,,0.0,United,,kathryn217628,,0,@united hi I left my asus tablet on flight to Heathrow from Newark on 16th feb and wondered how long it takes for someone to check if found?,,2015-02-20 00:50:56 -0800,,
568693355183538177,negative,1.0,Late Flight,1.0,United,,Matt_W_Scott,,0,"@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim  #inefficient",,2015-02-20 00:47:16 -0800,,Amsterdam
568690023513526272,negative,1.0,Flight Attendant Complaints,1.0,United,,Chungy0216,,0,@united has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument.,,2015-02-20 00:34:02 -0800,Bellevue Washington,Arizona
568678201590996992,negative,1.0,Cancelled Flight,1.0,United,,urno12,,0,@united its in black and white. EU law and all that €600 for a Cancelled Flightled flight. I want my money,,2015-02-19 23:47:03 -0800,bonkers in Yonkers,New Delhi
568677786329735168,negative,1.0,Customer Service Issue,1.0,United,,urno12,,0,@united accordingly? U dont respond at all,,2015-02-19 23:45:24 -0800,bonkers in Yonkers,New Delhi
568677633682214912,negative,1.0,Customer Service Issue,1.0,United,,urno12,,0,"@united ""the extra care airline"". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1",,2015-02-19 23:44:48 -0800,bonkers in Yonkers,New Delhi
568677317590937600,negative,1.0,Late Flight,0.6808,United,,DT_Les,,0,"@united Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :(",,2015-02-19 23:43:32 -0800,,
568677207062609920,negative,1.0,Customer Service Issue,1.0,United,,JerikaPhelps,,0,@united it's a shame the great customer service wasn't continued in SFO. Slightly absurd,"[37.62068265, -122.38816957]",2015-02-19 23:43:06 -0800,,
568676876866224128,negative,1.0,Customer Service Issue,1.0,United,,urno12,,0,@united #onlyinAmerica. 18 days and not a word from #unitedairlines #customerservices. Bad PR guys.,,2015-02-19 23:41:47 -0800,bonkers in Yonkers,New Delhi
568676407729131520,negative,1.0,Customer Service Issue,1.0,United,,urno12,,0,"@united still awaiting a reply from ur customer services?  18 days, no response? Lousy #unitedairlines",,2015-02-19 23:39:55 -0800,bonkers in Yonkers,New Delhi
568675083314552832,positive,1.0,,,United,,Kimberlinho,,0,@united alright thank you. Much appreciated.,,2015-02-19 23:34:39 -0800,,
568673332184240129,negative,1.0,Late Flight,0.3341,United,,Kimberlinho,,0,@united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.,,2015-02-19 23:27:42 -0800,,
568672467889176577,negative,0.6882,Customer Service Issue,0.3548,United,,Kimberlinho,,0,"@united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis.",,2015-02-19 23:24:16 -0800,,
568672436977168385,negative,1.0,Lost Luggage,0.3616,United,,juanbl,,0,"@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful",,2015-02-19 23:24:09 -0800,"Seattle, WA",Pacific Time (US & Canada)
568671211430891520,neutral,1.0,,,United,,kamaro67,,0,@united Any chance you are allowing reFlight Booking Problems yet for travel out of Denver this weekend due to impending storm?,,2015-02-19 23:19:16 -0800,,Mountain Time (US & Canada)
568670928407625729,negative,1.0,Can't Tell,0.6684,United,,JenniferWalshPR,,0,we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und,,2015-02-19 23:18:09 -0800,Houston,Central Time (US & Canada)
568669880922165248,positive,1.0,,,United,,bren8oh8,,0,"@united Thanks Yup I'm all set.  It happens.   SLC ground staff were prompt,  helpful and courteous.","[40.7868699, -111.9790833]",2015-02-19 23:13:59 -0800,SoCal is where my mind stays,
568668364144398336,negative,1.0,Flight Booking Problems,0.3404,United,,JenniferWalshPR,,0,"There were plenty of empty seats in coach ""@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f""",,2015-02-19 23:07:58 -0800,Houston,Central Time (US & Canada)
568667108252319744,negative,0.6777,Can't Tell,0.6777,United,,jozecuervo,,0,"@united all good, didn't die or anything. As they say ""you get what you pay for""!",,2015-02-19 23:02:58 -0800,"San Francisco, Ca",Pacific Time (US & Canada)
568663431433187328,positive,1.0,,,United,,AMMBoman,,0,@united thank you so much. How will you be able to contact me?,,2015-02-19 22:48:21 -0800,Kaizen 改善,Arizona
568662835829415936,positive,0.6608,,,United,,nrihssn,,0,@united maybe on my return trip 👍,,2015-02-19 22:45:59 -0800,NJ,Eastern Time (US & Canada)
568662525530628096,negative,1.0,Flight Attendant Complaints,0.6262,United,,ukposa,,0,"@united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou",,2015-02-19 22:44:45 -0800,Yonkers NY,Greenland
568659661861175297,positive,1.0,,,United,,sigilgoat,,0,"@united i got it at the gate, thanks for checking!",,2015-02-19 22:33:23 -0800,fuckin portland ass oregon,Eastern Time (US & Canada)
568657247896788992,negative,1.0,Late Flight,1.0,United,,Mosborne13,,0,@united U kept passengers waiting all night 4 a plane that was being put out of service.  Leaving everyone stranded for night. #inexcusable,,2015-02-19 22:23:47 -0800,,Central Time (US & Canada)
568656888935481344,positive,0.6452,,0.0,United,,JenniferWalshPR,,0,@united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice,,2015-02-19 22:22:22 -0800,Houston,Central Time (US & Canada)
568656758027063296,neutral,0.6383,,,United,,AMMBoman,,0,@united hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some?,,2015-02-19 22:21:50 -0800,Kaizen 改善,Arizona
568656507480481792,negative,1.0,Bad Flight,0.3507,United,,RobTrongone,,0,@united Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United!,"[40.69758992, -74.25047478]",2015-02-19 22:20:51 -0800,New Jersey,
568656014481846272,negative,1.0,Customer Service Issue,0.6517,United,,taylorjfisher,,0,@united I am so happy I found my phone because this is easily the worst system I have ever heard of,,2015-02-19 22:18:53 -0800,"San Francisco, CA",Alaska
568655789247762432,negative,1.0,Late Flight,1.0,United,,JenniferWalshPR,,0,Really? 9+hours???? @united: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP,,2015-02-19 22:17:59 -0800,Houston,Central Time (US & Canada)
568654569976123392,negative,1.0,Customer Service Issue,0.6547,United,,RobBogart,,0,@united @RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers?,,2015-02-19 22:13:09 -0800,DC/SF/BFLO,
568654556634021890,neutral,1.0,,,United,,Madisonnnicole3,,0,@united round trip*,,2015-02-19 22:13:06 -0800,,
568654382620782592,negative,1.0,Lost Luggage,1.0,United,,wit_knee_jones,,0,"@united well. As of yet, our checked bag has already vanished and we haven't left the airport yet.",,2015-02-19 22:12:24 -0800,Chicago,Central Time (US & Canada)
568654300802473985,neutral,0.6267,,,United,,bren8oh8,,0,@united thanks.  Not tonight it would seem. http://t.co/WNdcEO5QlK,"[40.7697595, -111.974937]",2015-02-19 22:12:05 -0800,SoCal is where my mind stays,
568654208674586624,negative,1.0,Can't Tell,0.6705,United,,Madisonnnicole3,,0,@united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful,,2015-02-19 22:11:43 -0800,,
568652355346022400,negative,0.5918,Customer Service Issue,0.5918,United,,theAdamW,,0,@United agent did help me. My point: there's a problem &amp; I don't want it to mess up somebody else's plans. Can u flow this to tech team pls?,,2015-02-19 22:04:21 -0800,"Los Angeles, California",Pacific Time (US & Canada)
568651726858747904,negative,1.0,Late Flight,0.698,United,,AnnabelleBlume,,0,.@united being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again,,2015-02-19 22:01:51 -0800,"Los Angeles, CA",
568650724399321088,positive,1.0,,,United,,markemanuelli,,0,"@united please do! She went above and beyond what she had to do, she made us her number one priority!",,2015-02-19 21:57:52 -0800,,Eastern Time (US & Canada)
568650439639437313,positive,1.0,,,United,,Random55Dude,,0,@united you guys are awesome! Thanks!,,2015-02-19 21:56:44 -0800,,
568650000227565568,positive,0.6832,,,United,,Gouwerijn,,0,@united thnx,,2015-02-19 21:54:59 -0800,Alphen aan den Rijn,Amsterdam
568649837610037248,negative,0.6635,Can't Tell,0.6635,United,,theAdamW,,0,@united I think we both have the same status (nothing). I think there was a bug in your search system.,,2015-02-19 21:54:20 -0800,"Los Angeles, California",Pacific Time (US & Canada)
568649643187310593,positive,1.0,,,United,,JerikaPhelps,,0,@united Anna Palm Springs gate 19  deserves a medal! Handled 30 ppl missing flights like a pro!,"[33.82063563, -116.50768141]",2015-02-19 21:53:34 -0800,,
568648940033343488,negative,1.0,Cancelled Flight,1.0,United,,Mosborne13,,0,@united I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed.  #showsomerespect,,2015-02-19 21:50:46 -0800,,Central Time (US & Canada)
568648917551697920,negative,1.0,Late Flight,1.0,United,,DominikDesbois,,0,@united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united,,2015-02-19 21:50:41 -0800,"Vancouver, BC",
568648390738706432,negative,0.6481,Lost Luggage,0.6481,United,,taylorjfisher,,0,@united I think I left my phone on my flight. Help!,,2015-02-19 21:48:35 -0800,"San Francisco, CA",Alaska
568647206695120896,positive,1.0,,,United,,clkc86,,0,@united  Great customer service again. Thanks!,,2015-02-19 21:43:53 -0800,,
568646083162836992,positive,1.0,,,United,,owenmcstravick,,0,"@united thanks, that would be awesome.",,2015-02-19 21:39:25 -0800,UK,London
568645962425446401,negative,1.0,Customer Service Issue,0.6809,United,,SBondyNYDN,,0,"@united hey, left my computer bag, w/computer inside, in United, filed online report, no response",,2015-02-19 21:38:57 -0800,,Eastern Time (US & Canada)
568645576008400896,negative,0.7067,Bad Flight,0.7067,United,,neilaruggiero,,0,@united  they were empty upon takeoff. Why can't someone sit there?,,2015-02-19 21:37:24 -0800,,
568644260129419264,negative,1.0,Customer Service Issue,1.0,United,,jnostrant,,0,"@united here is my case id 8473573. Requested on 2/5, now it's 2/19... 7-10 days I'll get a response, BS!","[37.78508121, -122.41114577]",2015-02-19 21:32:11 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
568643928720850944,positive,0.6681,,0.0,United,,Tamarabrams,,0,@united nawww. United is my fave airline.,,2015-02-19 21:30:52 -0800,Arlington Virginia,Eastern Time (US & Canada)
568640713635676160,negative,0.6566,Lost Luggage,0.6566,United,,Ro_S,,0,@united - Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though...,,2015-02-19 21:18:05 -0800,IL,Central Time (US & Canada)
568640385117003776,neutral,0.6735,,0.0,United,,Sweet_Curly,,0,"@united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim?",,2015-02-19 21:16:47 -0800,,Berlin
568639679496454144,neutral,1.0,,,United,,theAdamW,,0,"@united Also, a United phone representative just asked me for my web password. Is that normal?",,2015-02-19 21:13:59 -0800,"Los Angeles, California",Pacific Time (US & Canada)
568639359127150592,negative,0.6937,Flight Booking Problems,0.6937,United,,MrJADMIX,,0,"@united €202.88 is the difference between the booked flights, do you want screen shots?",,2015-02-19 21:12:42 -0800,,
568639242483556352,neutral,0.6804,,0.0,United,,stephaniefoos,,0,@united what is your plan to reduce delays?,"[40.71288929, -74.16612474]",2015-02-19 21:12:14 -0800,"Boston, MA",Alaska
568639207846989824,neutral,0.6175,,0.0,United,,theAdamW,,0,@united I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why?,,2015-02-19 21:12:06 -0800,"Los Angeles, California",Pacific Time (US & Canada)
568637541513089024,negative,0.922,Customer Service Issue,0.4513,United,negative,Mosborne13,"Cancelled Flight
Customer Service Issue",0,"@united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement.",,2015-02-19 21:05:29 -0800,,Central Time (US & Canada)
568635531900243968,negative,1.0,Flight Attendant Complaints,0.6609999999999999,United,,dmb41shows,,0,@united I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off &amp; left http://t.co/IpaamZT7Z2,,2015-02-19 20:57:30 -0800,Pursuit of Happiness,Hawaii
568632754939805696,neutral,0.6591,,0.0,United,,MitchBlatt,,0,@United What's your phone number? Customer service question.,,2015-02-19 20:46:28 -0800,"Nanjing, China",Beijing
568631066736529409,neutral,0.6815,,0.0,United,,Ro_S,,0,@united - Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us).  Help...,,2015-02-19 20:39:45 -0800,IL,Central Time (US & Canada)
568630453521022976,negative,0.6726,Customer Service Issue,0.3429,United,,mariachan90,,0,@united understanding the situation we waited and it was opened until 10:30pm,,2015-02-19 20:37:19 -0800,,Bogota
568629979719675904,positive,1.0,,,United,,BattierCCIpuppy,,0,“@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY” 👏👏,,2015-02-19 20:35:26 -0800,"Sacramento, CA",
568628841431867392,negative,1.0,Customer Service Issue,1.0,United,,jayw329,,0,"@united just curious, when are you going to to finally learn #customerservice ?",,2015-02-19 20:30:55 -0800,"New York, NY",Eastern Time (US & Canada)
568627869225766912,negative,0.6687,Late Flight,0.6687,United,,Sandarella03,,0,"@united nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course","[40.68612449, -74.18465897]",2015-02-19 20:27:03 -0800,"St. Louis, MO",Central Time (US & Canada)
568627619991650305,neutral,0.6565,,0.0,United,,dgingiss,,0,"@united Surprised to go from 1K last year to nothing this year. What happened to the ""soft landing"" policy of no more than 1 level?",,2015-02-19 20:26:03 -0800,"Chicago, IL",
568625959835815936,neutral,1.0,,,United,,per_ines,,0,@united (2/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air.,,2015-02-19 20:19:28 -0800,,Casablanca
568625749214642176,negative,0.6679999999999999,Cancelled Flight,0.6679999999999999,United,,markemanuelli,,0,"@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled",,2015-02-19 20:18:37 -0800,,Eastern Time (US & Canada)
568625636639506433,negative,1.0,Customer Service Issue,0.6563,United,,per_ines,,0,"@united (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family",,2015-02-19 20:18:10 -0800,,Casablanca
568625014037045248,negative,1.0,Cancelled Flight,1.0,United,,philwa,,0,@united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.,,2015-02-19 20:15:42 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
568624528131125248,negative,1.0,Late Flight,1.0,United,,vmallarapu,,0,@united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day,,2015-02-19 20:13:46 -0800,"Raleigh-Durham, NC USA",Eastern Time (US & Canada)
568624487031132162,negative,1.0,Cancelled Flight,1.0,United,,Kimberlinho,,0,@united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable,,2015-02-19 20:13:36 -0800,,
568623603496792064,negative,0.6776,Late Flight,0.6776,United,,MeYoItsMe,,0,@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta,,2015-02-19 20:10:06 -0800,,
568622671287566336,negative,1.0,Cancelled Flight,0.6871,United,,stephaniefoos,,0,@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.,"[40.69522398, -74.1760931]",2015-02-19 20:06:23 -0800,"Boston, MA",Alaska
568621100914991104,positive,1.0,,,United,,ChadARichardson,,0,"@united thanks, keep up the good work",,2015-02-19 20:00:09 -0800,Raleigh,
568621033273602048,positive,1.0,,,United,,CrayonBytes,,0,@united  4 reFlight Booking Problemss in last 2 days and each time united wait time was &lt;5 seconds! Kudos to you for excellent customer service!,,2015-02-19 19:59:53 -0800,,Eastern Time (US & Canada)
568620841325301760,negative,0.6455,Can't Tell,0.6455,United,,SupaZ22,,0,@united any solutions?,,2015-02-19 19:59:07 -0800,"Chicago, Illinois.",Eastern Time (US & Canada)
568617891412574208,neutral,1.0,,,United,,SupaZ22,,0,@united what do you have in mind?,"[37.6205514, -122.3867929]",2015-02-19 19:47:24 -0800,"Chicago, Illinois.",Eastern Time (US & Canada)
568616966191226880,negative,1.0,Late Flight,0.7113,United,,stephaniefoos,,0,@united I'm over you. Evry 1st flight I take w/ you is delayed &amp; evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup,"[40.69482181, -74.17458032]",2015-02-19 19:43:43 -0800,"Boston, MA",Alaska
568616603568492544,negative,1.0,Customer Service Issue,0.7008,United,,Jaytolchinsky,,0,@united I did they did not.  I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it,,2015-02-19 19:42:17 -0800,,Central Time (US & Canada)
568615916730056704,negative,0.6908,Flight Attendant Complaints,0.3477,United,,SupaZ22,,0,@united it is cool. Your customer told me they didn't care either. It is expected,"[37.6209902, -122.3867265]",2015-02-19 19:39:33 -0800,"Chicago, Illinois.",Eastern Time (US & Canada)
568615812594077696,negative,1.0,Can't Tell,0.6633,United,,rdahlstrom99,,0,@United is freaking worthless. I hate this airline. http://t.co/dN1if2cGwE,,2015-02-19 19:39:08 -0800,"ÜT: 40.635407,-73.991869",
568615063738646528,negative,1.0,Late Flight,1.0,United,,mareshaw3,,0,@united not once did #US3645 leave #ORD on time this week #shameful,,2015-02-19 19:36:10 -0800,Ottawa/St.Louis,
568614750508036096,negative,1.0,Late Flight,0.6286,United,,mareshaw3,,0,@united very missed daughter suppose to dpt ORD @5:59pm - dpted  8:30pm -checked week's average for UA3645 -shameful!  7 day average 7:54pm,,2015-02-19 19:34:55 -0800,Ottawa/St.Louis,
568613354245210112,neutral,0.6799,,0.0,United,,MichaelWHarlan,,0,@united I understand why the pilot would get on the plane but why 1st class?  There were 5 empty coach seats near me?  I'm a Premier 1K?,,2015-02-19 19:29:22 -0800,"Houston, Texas",
568612911222026241,negative,1.0,Cancelled Flight,0.6594,United,,Mosborne13,,0,"@united fantastic night of waiting 3 hours for a delayed airplane, only for you to alert us flight is Cancelled Flighted when it lands. #whatstatus",,2015-02-19 19:27:37 -0800,,Central Time (US & Canada)
568612680937766912,neutral,1.0,,,United,,per_ines,,0,"@united can someone at the airport in Portland, OR buy a ticket to be picked up and used 2days Late Flightr by other from Perth, AUSTRALIA? Thanks",,2015-02-19 19:26:42 -0800,,Casablanca
568612163578773504,negative,1.0,Late Flight,0.6629,United,,AlexandraLeahP,,0,@united they did on a delta flight out of LAX which is why I should be compensated for my rental car there.,,2015-02-19 19:24:38 -0800,,
568611514711552000,neutral,1.0,,,United,,zZzTeHzZz,,0,@united What happens on 9:11 a.m. of 9/11 2spooky 4me m8 such spook much scare,,2015-02-19 19:22:04 -0800,,Central Time (US & Canada)
568611413687603200,negative,1.0,Late Flight,1.0,United,,SupaZ22,,0,@united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞,"[37.6208766, -122.3867929]",2015-02-19 19:21:39 -0800,"Chicago, Illinois.",Eastern Time (US & Canada)
568611364803096577,positive,1.0,,,United,,mosesfreund,,0,@united sent you my confirmation via DM. Thank you very much,,2015-02-19 19:21:28 -0800,,
568611300609118208,negative,1.0,Customer Service Issue,0.6705,United,,SeanLansing,,0,.@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now.,,2015-02-19 19:21:13 -0800,"Arlington, VA",Central Time (US & Canada)
568610311487561728,positive,0.6679999999999999,,,United,,Jaytolchinsky,,0,@united that would be great - 1k us651621,,2015-02-19 19:17:17 -0800,,Central Time (US & Canada)
568608982321012736,negative,1.0,Late Flight,0.6669,United,,Sandarella03,,0,@united stuck on Tarmac for the last hour. Can I have a beer?,"[40.6867848, -74.18351089]",2015-02-19 19:12:00 -0800,"St. Louis, MO",Central Time (US & Canada)
568608850569338880,negative,1.0,Customer Service Issue,0.6669,United,,Pitia85,,0,@united recent services have been very bad. My NC trip was aweful. Very disappointed and never again.,,2015-02-19 19:11:28 -0800,,
568608136485056512,negative,0.6771,longlines,0.3537,United,,Buffarino,,0,@united it's freezing on the gate bridge#waitingforbags#united#EWR,,2015-02-19 19:08:38 -0800,New York,
568607646204465152,negative,1.0,Late Flight,0.34600000000000003,United,,Buffarino,,0,@united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer,,2015-02-19 19:06:41 -0800,New York,
568607402645454848,negative,0.6866,Late Flight,0.6866,United,,tonypal1588,,0,@united @dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress?,,2015-02-19 19:05:43 -0800,Houston,Central Time (US & Canada)
568607013212590080,negative,1.0,Late Flight,0.6747,United,,Ozzy1652,,0,"@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport.  How will you make this right?",,2015-02-19 19:04:10 -0800,,
568606997546999809,negative,1.0,Customer Service Issue,0.6704,United,,MarcWinNJ,,0,"@united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match.",,2015-02-19 19:04:07 -0800,,
568606485716078592,negative,1.0,Late Flight,0.68,United,,Julie_Burg,,0,@united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.😡,,2015-02-19 19:02:05 -0800,,Eastern Time (US & Canada)
568606225027485696,negative,1.0,Damaged Luggage,1.0,United,,FlyerTalk,,0,@united broke my suitcase &amp; refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6,,2015-02-19 19:01:02 -0800,Where the miles are,Pacific Time (US & Canada)
568606101412962304,negative,1.0,Flight Attendant Complaints,0.6769,United,,tsbjr33,,0,@united How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline?,,2015-02-19 19:00:33 -0800,"Buffalo, NY",Atlantic Time (Canada)
568605113457242112,negative,1.0,Late Flight,0.68,United,,conradusa,,0,@united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm,,2015-02-19 18:56:37 -0800,Indy,Eastern Time (US & Canada)
568604039430033408,neutral,0.6831,,,United,,TheLunchBelle,,0,"@united @HiltonWorldwide @Caravannyc @MaysvilleNYC 
Let's go! Join me on my first trip back to NYC…as a tourist: 
http://t.co/egaEjtRGLb","[34.06143413, -118.39787418]",2015-02-19 18:52:21 -0800,LA / NYC,Eastern Time (US & Canada)
568603081274986496,negative,1.0,Customer Service Issue,1.0,United,,RobBogart,,0,@united thanks KP.  What's going on w/4840 tonight.  Bad update online and phone. Can't u give customers good info. Not waste their time?!,,2015-02-19 18:48:33 -0800,DC/SF/BFLO,
568602007583354880,positive,1.0,,,United,,kgbates,,0,@united just got my lost Kindle in the mail! Thanks again.,,2015-02-19 18:44:17 -0800,,Central Time (US & Canada)
568601750074236930,neutral,1.0,,,United,,mosesfreund,,0,@united is z and d code airfare refundable?,,2015-02-19 18:43:15 -0800,,
568600380977893376,neutral,0.6809,,0.0,United,,jnay777,,0,"@united no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt",,2015-02-19 18:37:49 -0800,,
568600144406568962,negative,0.687,Late Flight,0.687,United,,RobBogart,,0,@united 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site!,,2015-02-19 18:36:53 -0800,DC/SF/BFLO,
568599168949886977,negative,1.0,Customer Service Issue,1.0,United,,RobBogart,,0,@united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN,,2015-02-19 18:33:00 -0800,DC/SF/BFLO,
568598412544704512,neutral,1.0,,,United,,mom23185,,0,@united Want to book a multi-city fare. Have miles for 1of 2 flights. An option to pay for 1st flight with miles +2nd with UMP Visa? Thanks!,,2015-02-19 18:30:00 -0800,,
568597262378655744,negative,1.0,Late Flight,0.6845,United,,J_Okayy,,0,@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h,,2015-02-19 18:25:26 -0800,,Eastern Time (US & Canada)
568597062104813568,negative,1.0,Flight Attendant Complaints,0.3407,United,,SherryanneMeyer,,0,@united ORD Gate C25 and Flt 619-  remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar &amp; carryons ?,,2015-02-19 18:24:38 -0800,"Allentown, PA",Eastern Time (US & Canada)
568596833439760384,negative,1.0,Customer Service Issue,0.6768,United,,LimeLiberator,,0,@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time.,,2015-02-19 18:23:43 -0800,"sunnyvale, ca",Pacific Time (US & Canada)
568596065882017792,negative,1.0,Lost Luggage,1.0,United,,HILL_PARTYofone,,1,"@united I'm in Denver, my bag is in San Jose. See something wrong here.",,2015-02-19 18:20:40 -0800,"Omaha, NE",Central Time (US & Canada)
568595828232863745,negative,1.0,Late Flight,1.0,United,,J_Okayy,,0,@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome,,2015-02-19 18:19:44 -0800,,Eastern Time (US & Canada)
568594708177555457,negative,1.0,Can't Tell,0.3587,United,,abecohenj,,0,"@united playing hide and seek with the gate. ""We can't find it, it should only be a few more minutes.""",,2015-02-19 18:15:17 -0800,,Eastern Time (US & Canada)
568594180014014464,negative,0.7141,Late Flight,0.7141,United,,J_Okayy,,0,"@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed.",,2015-02-19 18:13:11 -0800,,Eastern Time (US & Canada)
568593365601820672,neutral,0.6814,,,United,,viahailey,,0,@united your flights are really cheap what's the catch,"[38.21327338, -85.76378195]",2015-02-19 18:09:56 -0800,"Louisville, KY. ",
568592520659267584,neutral,0.6709,,0.0,United,,jnay777,,0,@united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me,,2015-02-19 18:06:35 -0800,,
568591705802469376,negative,1.0,Customer Service Issue,0.6572,United,,acmejla,,1,@united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X,"[38.94549594, -77.45193731]",2015-02-19 18:03:21 -0800,"Carmel, IN",Eastern Time (US & Canada)
568591278805528576,negative,1.0,Late Flight,0.6831,United,,udontknowmam,,0,@united stop picking on us #CLE http://t.co/VTqE8m1L3i,"[0.0, 0.0]",2015-02-19 18:01:39 -0800,Cleveland,Eastern Time (US & Canada)
568591158777122818,negative,1.0,Flight Booking Problems,0.6863,United,,MrJADMIX,,0,"@united booked flight in sept to get best price for April to usa, checked now and they are €67 cheaper, what a con unhappy customer #ripoff",,2015-02-19 18:01:10 -0800,,
568590189582536704,negative,1.0,Late Flight,1.0,United,,abecohenj,,0,@united too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land!,,2015-02-19 17:57:19 -0800,,Eastern Time (US & Canada)
568589551477886977,negative,1.0,Late Flight,0.6709999999999999,United,,JenniferWalshPR,,0,@united I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF,,2015-02-19 17:54:47 -0800,Houston,Central Time (US & Canada)
568589359034859520,positive,1.0,,,United,,darrylwalter,,0,@united Leaving soon. Thanks!,"[40.77395906, -73.8746932]",2015-02-19 17:54:01 -0800,"ÜT: 38.988512,-77.161145",Eastern Time (US & Canada)
568589019925368833,negative,1.0,Late Flight,1.0,United,,abecohenj,,0,@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??,,2015-02-19 17:52:40 -0800,,Eastern Time (US & Canada)
568588791830736896,negative,1.0,Flight Booking Problems,1.0,United,,MyRxs,,0,@united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation.,,2015-02-19 17:51:46 -0800,,
568588522069733376,neutral,1.0,,,United,,yuethomas,,0,@united my partner and I booked individual reservations for same flight. I have Pr. Silver -- can he share my premier privileges somehow?,,2015-02-19 17:50:42 -0800,"San Jose, CA",Pacific Time (US & Canada)
568587181264146432,negative,1.0,Bad Flight,0.3659,United,,BlessedByACohen,,0,@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful,,2015-02-19 17:45:22 -0800,Los Angeles,Pacific Time (US & Canada)
568585421518544897,negative,1.0,Late Flight,0.6598,United,,dmb41shows,,0,@united this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane.  Someone is compensating me,,2015-02-19 17:38:22 -0800,Pursuit of Happiness,Hawaii
568584434376577024,negative,1.0,Customer Service Issue,1.0,United,,takwind_,,1,"@united Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one?",,2015-02-19 17:34:27 -0800,New York | Nomad,Eastern Time (US & Canada)
568584104641368064,negative,1.0,Customer Service Issue,0.7040000000000001,United,,MeYoItsMe,,0,@united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too!,,2015-02-19 17:33:08 -0800,,
568583773794799616,negative,0.6925,Flight Attendant Complaints,0.3733,United,,SeanLansing,,0,".@united just curious why you'd board a flight without a pilot. Seems crucial to the flight process, no?",,2015-02-19 17:31:50 -0800,"Arlington, VA",Central Time (US & Canada)
568583360811016192,neutral,1.0,,,United,,MissMcB76,,0,@united sent DM's,,2015-02-19 17:30:11 -0800,PA,
568582924729073664,negative,1.0,Late Flight,1.0,United,,dmb41shows,,1,@united just changed again.  This is crazy! #YourAgentsHaveNoClue http://t.co/A37N3oHOKL,,2015-02-19 17:28:27 -0800,Pursuit of Happiness,Hawaii
568582403670851584,negative,1.0,Late Flight,1.0,United,,BakerRGrant,,1,@united Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays,,2015-02-19 17:26:23 -0800,Minnetonka,Central Time (US & Canada)
568580515013398528,negative,1.0,Late Flight,0.6749,United,,dmb41shows,,0,@united b/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?,,2015-02-19 17:18:53 -0800,Pursuit of Happiness,Hawaii
568579388704292864,negative,1.0,Late Flight,1.0,United,,BrianReinert1,,1,@united - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays?,"[37.63404103, -122.40313084]",2015-02-19 17:14:24 -0800,Las Vegas & Atlanta,Eastern Time (US & Canada)
568578571129761794,negative,0.6988,Late Flight,0.3695,United,,Stephurnee,,0,@united be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning.,,2015-02-19 17:11:09 -0800,nyc,Atlantic Time (Canada)
568577596172009472,negative,1.0,Can't Tell,0.6563,United,,dmb41shows,,0,@united flight 4841...3 gate changes on top of this.  Really hoping you can compensate with some points/mileage to my account!,,2015-02-19 17:07:17 -0800,Pursuit of Happiness,Hawaii
568576763212619777,negative,1.0,Flight Booking Problems,0.7052,United,,gambajosh,,0,@united should contact me and the others on my flight who can't get their website to work. None of our info is valid! http://t.co/3zpJr7kWbk,,2015-02-19 17:03:58 -0800,"Jacksonville Beach, FL",Tehran
568576245027336193,negative,1.0,Late Flight,0.6765,United,,MeYoItsMe,,0,@united over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience.,,2015-02-19 17:01:55 -0800,,
568575520406765568,neutral,1.0,,,United,,GDClearedToLand,,0,@United line up @iah #IAH @AirlineGeeks #avgeek http://t.co/dJHXvJT201,,2015-02-19 16:59:02 -0800,,
568575427742011392,negative,1.0,Cancelled Flight,0.6579999999999999,United,,pvb29,,0,@united silence is very telling,,2015-02-19 16:58:40 -0800,,
568575417650679808,negative,1.0,Late Flight,1.0,United,,brendanfinn,,1,@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2,,2015-02-19 16:58:37 -0800,"Hoboken, NJ",Eastern Time (US & Canada)
568574762433138690,neutral,1.0,,,United,,tdawghill,,0,@united Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount??,,2015-02-19 16:56:01 -0800,San Francisco,
568574249553637377,negative,1.0,Customer Service Issue,1.0,United,,gambajosh,,0,@united Am I illiterate or is there a magic code to make your customer service site work? http://t.co/t4gcKs2bh5,,2015-02-19 16:53:59 -0800,"Jacksonville Beach, FL",Tehran
568574188086296576,negative,1.0,Bad Flight,0.6761,United,,pongchmp,,1,"@united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM",,2015-02-19 16:53:44 -0800,,Eastern Time (US & Canada)
568574174677114880,neutral,0.6433,,,United,,GDClearedToLand,,0,@United Stars and Bars @iah #A320 @airlineguys @AirlineGeeks #avgeek http://t.co/mWSoGUC33p,,2015-02-19 16:53:41 -0800,,
568574014505029632,negative,1.0,Customer Service Issue,0.6559,United,,gambajosh,,0,@united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK,,2015-02-19 16:53:03 -0800,"Jacksonville Beach, FL",Tehran
568573889359556608,positive,0.6526,,,United,,constantlearne1,,0,"@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?",,2015-02-19 16:52:33 -0800,,
568573570114134016,negative,1.0,Late Flight,0.6989,United,,MeYoItsMe,,0,@united 50 minute wait...still at the gate with a broken jetway. Might miss connection,,2015-02-19 16:51:17 -0800,,
568573387817291776,negative,0.6694,Can't Tell,0.3779,United,,RobCNYC,,0,“@united: @RobCNYC See information on our boarding process: http://t.co/gBIw9ugFNm ^KP”. I get group 1&amp;2. Just no reason on 3/5.,,2015-02-19 16:50:33 -0800,New York,Eastern Time (US & Canada)
568572835666522112,neutral,0.6485,,0.0,United,,dwrichy,,0,@united in Bogota with no wallet is no fun. :-(,,2015-02-19 16:48:22 -0800,,Eastern Time (US & Canada)
568572753403650049,negative,1.0,Customer Service Issue,1.0,United,,dwrichy,,0,@united Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet.,,2015-02-19 16:48:02 -0800,,Eastern Time (US & Canada)
568572666178883584,negative,0.6856,Late Flight,0.3593,United,,cptrice,,0,@united one hour after departure time and still no update!,"[39.99869322, -82.88004055]",2015-02-19 16:47:41 -0800,Chicago,
568571642265227264,negative,1.0,Customer Service Issue,0.6848,United,,pvb29,,0,@united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger,,2015-02-19 16:43:37 -0800,,
568570905690898432,negative,1.0,longlines,0.6632,United,,MeYoItsMe,,0,@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe?,,2015-02-19 16:40:42 -0800,,
568568938960805888,negative,1.0,Late Flight,0.6609999999999999,United,,ChicagoEvan,,1,@united how can you never got a flight from austin to Houston in time for a connection ever? Ever!,,2015-02-19 16:32:53 -0800,Chicago,Central Time (US & Canada)
568568593262231552,positive,0.6701,,,United,,fatmanscoop,,0,"@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY  as a… http://t.co/lwOtKIEKGU",,2015-02-19 16:31:30 -0800,Everywhere!,Eastern Time (US & Canada)
568568197147799552,negative,1.0,Late Flight,0.6613,United,,MeYoItsMe,,0,@united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother,,2015-02-19 16:29:56 -0800,,
568567425106628609,negative,1.0,Customer Service Issue,1.0,United,,Jaytolchinsky,,0,@united look at the Twitter history - as usual service non existent,,2015-02-19 16:26:52 -0800,,Central Time (US & Canada)
568567048801906688,positive,0.65,,,United,,changecollab,,0,@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.,,2015-02-19 16:25:22 -0800,"Columbus, Ohio",
568566729992847360,neutral,0.6742,,,United,,dr_spencer,,0,@united I will give it a couple more weeks. Thank you.,,2015-02-19 16:24:06 -0800,Nicaragua,Central America
568565044994158592,negative,1.0,Cancelled Flight,0.3711,United,,Czone12,,1,@united make sure you make Cancelled Flighted flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more,"[37.99311597, -84.52114659]",2015-02-19 16:17:24 -0800,lexington KY,
568564957740175360,negative,1.0,Late Flight,1.0,United,,hstark,,0,"@united How is this considered ""on time"" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr",,2015-02-19 16:17:04 -0800,NY,Quito
568564799593820161,negative,1.0,Customer Service Issue,1.0,United,,Czone12,,0,"@united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont…","[37.99311597, -84.52114659]",2015-02-19 16:16:26 -0800,lexington KY,
568564757172764672,negative,1.0,Customer Service Issue,1.0,United,,fatabdula,,0,@united And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @united now.,,2015-02-19 16:16:16 -0800,,Eastern Time (US & Canada)
568564675312545792,negative,1.0,Late Flight,1.0,United,,acmejla,,0,@united yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. #Fail,,2015-02-19 16:15:56 -0800,"Carmel, IN",Eastern Time (US & Canada)
568564485457252352,negative,1.0,longlines,1.0,United,,dmb41shows,,0,@united still sitting here waiting for a plane....4 hours wasted,,2015-02-19 16:15:11 -0800,Pursuit of Happiness,Hawaii
568564006329434113,positive,0.6715,,0.0,United,,PaulBEsteves,,0,@united thanks for the help. Wish the phone reps could be so accomidating,,2015-02-19 16:13:17 -0800,Brooklyn,Eastern Time (US & Canada)
568563494313857025,negative,1.0,longlines,1.0,United,,whyyylie,,0,"@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail",,2015-02-19 16:11:15 -0800,,
568563462995099649,negative,0.6702,Late Flight,0.6702,United,,cptrice,,0,@united an update on flight 5979 would be great!,"[39.99838284, -82.88068344]",2015-02-19 16:11:07 -0800,Chicago,
568562804837490688,negative,1.0,Flight Attendant Complaints,0.6632,United,,omerrana,,0,@united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated,,2015-02-19 16:08:30 -0800,"Dallas, TX",Pacific Time (US & Canada)
568562765654159361,negative,0.6639,Bad Flight,0.6639,United,,Caraba10,,0,@united what is the problem with your flights to ny today,,2015-02-19 16:08:21 -0800,,
568562718854111233,negative,1.0,Can't Tell,0.3608,United,,AlexandraLeahP,,0,@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins),,2015-02-19 16:08:10 -0800,,
568562613040197634,negative,1.0,longlines,0.3593,United,,Depeche007,,1,@united Your boarding process sucks. You should learn from @SouthwestAir,,2015-02-19 16:07:44 -0800,"Chicago, Illinois",Central Time (US & Canada)
568562512284659713,negative,1.0,Late Flight,1.0,United,,nivekt13,,1,"@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail",,2015-02-19 16:07:20 -0800,htx,
568561858875142144,negative,1.0,Lost Luggage,1.0,United,,skyjumper77,,0,@united my fingers are crossed that they are more capable of getting baggage from point A-&gt;B than United Airlines!,,2015-02-19 16:04:45 -0800,,
568561041774231553,negative,1.0,Late Flight,1.0,United,,ellenrayrx,,0,"@united What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours.
Frustrating!",,2015-02-19 16:01:30 -0800,"Irvine, CA",
568560510896963584,negative,1.0,longlines,0.3644,United,,MeYoItsMe,,1,@united not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place,,2015-02-19 15:59:23 -0800,,
568560083103137793,negative,1.0,Customer Service Issue,0.6697,United,,whyyylie,,0,@united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working,,2015-02-19 15:57:41 -0800,,
568559680894550016,positive,1.0,,,United,,dschach,,0,"@united I'll stick with my United flight. Thanks, though. Effort is much appreciated.",,2015-02-19 15:56:05 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568558728263254017,negative,1.0,Can't Tell,0.6559,United,,cheryllynnregan,,0,"@united  Your survey is too long.  I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute.",,2015-02-19 15:52:18 -0800,USA,Eastern Time (US & Canada)
568558478039625728,negative,1.0,Lost Luggage,0.6706,United,,smorg73,,1,@united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&amp;underserved,,2015-02-19 15:51:19 -0800,,
568558135637463040,positive,0.6634,,,United,,TonyLauro,,0,"@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)",,2015-02-19 15:49:57 -0800,"Dallas, TX",Central Time (US & Canada)
568558050635747328,negative,1.0,Cancelled Flight,1.0,United,,pvb29,,0,@united are you telling me that you are now Cancelled Flighting my flight ??,,2015-02-19 15:49:37 -0800,,
568557220473884672,negative,0.6976,Bad Flight,0.3573,United,,Matt_W_Scott,,0,@united would be hard to be worse than last time but I'm sure you'll give it a shot,,2015-02-19 15:46:19 -0800,,Amsterdam
568556636068921344,positive,0.6703,,,United,,dschach,,0,@united Thank you for the Delta transfer. Will my bags go too?,,2015-02-19 15:43:59 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568556238012678144,positive,0.6565,,,United,,SonyaSloanMD,,0,“@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP” Done!,,2015-02-19 15:42:25 -0800,"Houston, TX, USA",Central Time (US & Canada)
568555130624217089,negative,1.0,Customer Service Issue,1.0,United,,dmb41shows,,0,@united service staff to is less than friendly!,,2015-02-19 15:38:01 -0800,Pursuit of Happiness,Hawaii
568555022209847296,neutral,0.6291,,0.0,United,,dmb41shows,,0,@united happens every time in and out of Newark.,,2015-02-19 15:37:35 -0800,Pursuit of Happiness,Hawaii
568553155937452034,negative,0.6368,Late Flight,0.3255,United,,dschach,,0,@united Can you transfer my bags too?,,2015-02-19 15:30:10 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568553014786547712,negative,1.0,Late Flight,0.3638,United,,bryandey,,1,@united I am a comedian and I promise I will make fun of you on stage tonight.,,2015-02-19 15:29:36 -0800,Texan in Los Angeles ,
568552943005224961,negative,1.0,Can't Tell,0.3392,United,,marylkrupa,,0,"@united tried to and got through the whole 2,000 characters and I was not even done.",,2015-02-19 15:29:19 -0800,"Detroit, Michigan ",
568552711840358401,positive,0.6563,,0.0,United,,Clashysass,,0,@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!,,2015-02-19 15:28:24 -0800,"Somerville, MA",
568552347812524032,negative,1.0,Late Flight,1.0,United,,johndgraham,,0,@united you had us REBOARD without the captain.  So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq,,2015-02-19 15:26:57 -0800,"Madison, wi",Central Time (US & Canada)
568549214696935424,negative,1.0,Late Flight,1.0,United,,lskingdavis,,0,@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?,,2015-02-19 15:14:30 -0800,,
568549060103135232,positive,1.0,,,United,,annricord,,0,@united @annricord Great! Appreciate it😊,,2015-02-19 15:13:53 -0800,Canmore,Mountain Time (US & Canada)
568548205421563906,positive,1.0,,,United,,jasemccarty,,0,"@united I was well taken care of, thanks. I've already been sent a survey request &amp; I'll share my positive experience (despite delay)",,2015-02-19 15:10:29 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
568547227527819264,positive,1.0,,,United,,QuinnPJ,,0,@united thanks! Everything a-ok now.,,2015-02-19 15:06:36 -0800,San Juan Capistrano,Arizona
568547007003955200,positive,1.0,,,United,,hartgarfunkel,,0,@united DM sent. Thanks so much for the strong customer service!!,,2015-02-19 15:05:44 -0800,"iPhone: 40.732048,-73.994102",Pacific Time (US & Canada)
568545648284340224,negative,1.0,Late Flight,1.0,United,,dschach,,0,@united just delayed my flight to SLC by 2.5 hours. What gives? #snowforce,,2015-02-19 15:00:20 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568544738032242688,positive,0.3548,,0.0,United,,TomWarrenburg,,0,@united ok thanks. I sent you a DM too. You can disregard that.,,2015-02-19 14:56:43 -0800,America's Dairyland,
568542661684015105,positive,1.0,,,United,,triathlete06,,0,@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel 🎉🎉🎉,,2015-02-19 14:48:28 -0800,,Seoul
568541544506114048,negative,1.0,longlines,0.6762,United,,JFED15,,0,@united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!,,2015-02-19 14:44:01 -0800,,
568541325735415808,negative,1.0,Flight Attendant Complaints,0.3537,United,,morrisls,,0,@united More concerned that you close a club I paid alot for at 10.  Last flight 11:15p.  The construction going on is very inconvenient.,,2015-02-19 14:43:09 -0800,,Quito
568541016472432641,positive,1.0,,,United,,NoviceFlyer,,0,@united perfect! Thank you!,,2015-02-19 14:41:55 -0800,"Tulsa, OK",Central Time (US & Canada)
568540843323338752,negative,1.0,Customer Service Issue,0.3597,United,,morrisls,,0,@united care less about the person - although he walked away while I was complaining.  A man at 10p at LAX club.  More.....,,2015-02-19 14:41:14 -0800,,Quito
568539224770637825,negative,1.0,Can't Tell,1.0,United,,BrianReinert1,,0,@united smiling? NOT!!,"[35.23908248, -120.64078264]",2015-02-19 14:34:48 -0800,Las Vegas & Atlanta,Eastern Time (US & Canada)
568538872637816832,negative,1.0,Late Flight,1.0,United,,BrianReinert1,,0,"@united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!","[35.23896405, -120.64046203]",2015-02-19 14:33:24 -0800,Las Vegas & Atlanta,Eastern Time (US & Canada)
568538044703178752,neutral,0.7028,,0.0,United,,TheKevinDent,,0,@united will I make it with the delay?,,2015-02-19 14:30:07 -0800,Look behind you,Pacific Time (US & Canada)
568537219822010368,negative,1.0,Customer Service Issue,0.6568,United,,khigdon1,,0,@united @bwood we'd prefer everyone hear our complaints amount your airline,,2015-02-19 14:26:50 -0800,,
568536972072865792,negative,0.6983,Can't Tell,0.6983,United,,khigdon1,,0,@united why do you bother surveying me!,,2015-02-19 14:25:51 -0800,,
568536646963970048,neutral,1.0,,,United,,johndgraham,,0,@united  I'm on standby for my connecting flight. 1st on the list.  NudgeNudge I'm told there are four slots open. Save it for me.  Please.,,2015-02-19 14:24:34 -0800,"Madison, wi",Central Time (US & Canada)
568536634058084352,negative,1.0,Late Flight,0.6452,United,,khigdon1,,0,@united worst airline ever after 70+ legs of travel I am officially done.  On time is not in their vocab.  I'm taking my premier status to A,,2015-02-19 14:24:31 -0800,,
568536558279593985,neutral,0.3681,,0.0,United,,Jaytolchinsky,,0,@united looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today,,2015-02-19 14:24:13 -0800,,Central Time (US & Canada)
568535677027028992,negative,0.3404,Can't Tell,0.3404,United,,Jaytolchinsky,,0,@united Donna and Juan still the best in the United Club_ too bad UAL does not get it,,2015-02-19 14:20:42 -0800,,Central Time (US & Canada)
568535502996905984,neutral,0.6458,,0.0,United,,TheKevinDent,,0,@united I am on 1528 and my connecting flight is 909,,2015-02-19 14:20:01 -0800,Look behind you,Pacific Time (US & Canada)
568534166742003712,neutral,1.0,,,United,,Rksshots,,0,@united Just got interrogated at the United Club Chicago. #UnitedAirlines #rude #PoorForm,,2015-02-19 14:14:42 -0800,"San Diego, CA",
568534107875119105,negative,1.0,Customer Service Issue,1.0,United,,MSLspeaks,,0,@united I just want to contact someone with a question &amp; not be put on hold for 5 minutes in order to be hung up on or sent to the pet line,,2015-02-19 14:14:28 -0800,"New York, NY",Eastern Time (US & Canada)
568533371602608128,neutral,1.0,,,United,,NoviceFlyer,,0,@united can I access Frankfurt arrival lounge when I'm flying global first class?,,2015-02-19 14:11:33 -0800,"Tulsa, OK",Central Time (US & Canada)
568533330557186048,negative,1.0,Customer Service Issue,1.0,United,,Caraba10,,0,"@united keeps delaying my flight, horrible customer service",,2015-02-19 14:11:23 -0800,,
568532825281937408,positive,1.0,,,United,,ccbbm82413,,0,@united has the best pilots ever Thank you guys for the great trip #thatisall,,2015-02-19 14:09:23 -0800,860,
568532050979893249,negative,0.6877,Flight Attendant Complaints,0.3576,United,,adownie,,0,@united - I really down think downgrading the booze/food selections at the club is a good way to go.  How about you look @aircanada?,,2015-02-19 14:06:18 -0800,Somewhere west of Chicago,Central Time (US & Canada)
568530234368069632,negative,1.0,Customer Service Issue,0.6566,United,,jasonramer,,0,@united You guys are atrocious.  Far better service as silver on Delta than you as a platinum.  I'll be switching back to delta.,,2015-02-19 13:59:05 -0800,,
568528656584146944,positive,0.6598,,,United,,NoviceFlyer,,0,@united I will thank you!,,2015-02-19 13:52:49 -0800,"Tulsa, OK",Central Time (US & Canada)
568527517910319104,positive,0.6712,,0.0,United,,jeggers,,0,@united thanks for making sure they hear the message!,,2015-02-19 13:48:17 -0800,"BOS, SFO, NYC, ++",Eastern Time (US & Canada)
568527393754738688,neutral,1.0,,,United,,ada_dog,,0,@united @NTrustOpen can i go  #GolfUnited,,2015-02-19 13:47:48 -0800,,
568527304348942336,neutral,0.6733,,0.0,United,,TomWarrenburg,,0,@united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me,,2015-02-19 13:47:26 -0800,America's Dairyland,
568527292135133184,negative,1.0,Customer Service Issue,1.0,United,,MissMcB76,,0,@united I have and been denied! I called and got hung up on. Did speaks with manager on second call,,2015-02-19 13:47:23 -0800,PA,
568526386249351168,negative,1.0,Can't Tell,0.6682,United,,AgrippaInTheAir,,0,"@united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK",,2015-02-19 13:43:47 -0800,,
568526349565972480,negative,1.0,Customer Service Issue,0.6533,United,,deannachurch,,0,@united installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours.,,2015-02-19 13:43:39 -0800,"Silver Spring,MD",Pacific Time (US & Canada)
568526136017342464,neutral,1.0,,,United,,Gouwerijn,,0,@united i would like to know if its possiable to checkin online or must it be done at Schiphol?,,2015-02-19 13:42:48 -0800,Alphen aan den Rijn,Amsterdam
568525567575744512,neutral,0.6522,,0.0,United,,RobCNYC,,0,@united how do you go fr Silver Elite for two straight years to group 5 all the time?  I get no group 2 but maybe 3 or 4?  What's up?,,2015-02-19 13:40:32 -0800,New York,Eastern Time (US & Canada)
568524550251479040,negative,1.0,Customer Service Issue,0.7,United,,rick4tkins,,0,"@united that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it &amp; no option to log out/in!!!",,2015-02-19 13:36:30 -0800,,
568522747501895680,neutral,1.0,,,United,,skyjumper77,,0,@united What delivery service do you use? I'd like to call them myself.,,2015-02-19 13:29:20 -0800,,
568522028627533824,negative,1.0,Customer Service Issue,0.3667,United,,skyjumper77,,0,@united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.,,2015-02-19 13:26:28 -0800,,
568520126095441920,positive,0.6806,,,United,,NoviceFlyer,,0,@United  my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC,,2015-02-19 13:18:55 -0800,"Tulsa, OK",Central Time (US & Canada)
568519880711872512,positive,1.0,,,United,,abigailedge,,0,@united Thank you.,,2015-02-19 13:17:56 -0800,"Brighton, UK",London
568516490405679104,positive,1.0,,,United,,lucianosr83,,0,"@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the ""live"" seat map). Congrats",,2015-02-19 13:04:28 -0800,Brazil,
568516063001853952,negative,1.0,Lost Luggage,1.0,United,,galewolfe,,0,@united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?,,2015-02-19 13:02:46 -0800,"Hudson Valley, NY",Eastern Time (US & Canada)
568515696197439489,negative,1.0,Bad Flight,0.3457,United,,johndgraham,,0,@united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.,,2015-02-19 13:01:19 -0800,"Madison, wi",Central Time (US & Canada)
568515553666539520,positive,1.0,,,United,,harvblain,,1,@united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J,,2015-02-19 13:00:45 -0800,Chicago and an airplane ,Central Time (US & Canada)
568515101319254016,positive,1.0,,,United,,christinerimay,,0,@united Got a call. Bag is to be delivered tonight. Thanks for your reply!!,,2015-02-19 12:58:57 -0800,Someplace saving something,Eastern Time (US & Canada)
568514213921947648,positive,1.0,,,United,,NoviceFlyer,,0,@United Global First Class Lounge ORD menu. Yummy! http://t.co/egKvFoKogj,,2015-02-19 12:55:25 -0800,"Tulsa, OK",Central Time (US & Canada)
568513007849840640,positive,1.0,,,United,,vmnkishore,,0,@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely,"[40.71517211, -74.01453422]",2015-02-19 12:50:38 -0800,Mysore : London : New York,London
568512847178645505,negative,1.0,Customer Service Issue,1.0,United,,abigailedge,,1,"@united ""We like hearing from you."" So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi",,2015-02-19 12:49:59 -0800,"Brighton, UK",London
568511969335984128,negative,1.0,Flight Attendant Complaints,0.6559,United,,Tamarabrams,,0,@united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.,,2015-02-19 12:46:30 -0800,Arlington Virginia,Eastern Time (US & Canada)
568509763048357888,negative,1.0,longlines,1.0,United,,dandadams,,0,@united 1k use to be special.  80 people in group one.   Why not board global AND 1k together? http://t.co/qd2lyUXAZg,,2015-02-19 12:37:44 -0800,"bettendorf, ia",Mountain Time (US & Canada)
568509134276050945,negative,1.0,Late Flight,0.6579,United,,peteeustic,,0,@united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30.  Thats 3 6+ hour flight delays in 2 weeks,,2015-02-19 12:35:14 -0800,,
568508151852457985,negative,0.3401,Late Flight,0.3401,United,,jttorrey,,0,@united As it always is. Helps to communicate to customers.,,2015-02-19 12:31:20 -0800,,Pacific Time (US & Canada)
568507977235365888,negative,1.0,Late Flight,1.0,United,,tcar,,0,@united I'm not as sure as you are. http://t.co/HSMpbSF4UF,,2015-02-19 12:30:38 -0800,"Oak Park, IL",Central Time (US & Canada)
568506885130682369,negative,1.0,Customer Service Issue,0.3659,United,,blake_music,,0,@united how does that help me with my customers that I couldn't meet with (and subsequently lost)?,,2015-02-19 12:26:18 -0800,Fort Wayne,Quito
568506797805318144,positive,0.6488,,,United,,DarinBrannon,,0,@united thank you. I will address it with them,,2015-02-19 12:25:57 -0800,"Monett, MO",Central Time (US & Canada)
568506752607498241,negative,0.6872,Customer Service Issue,0.6872,United,,rick4tkins,,0,@united problem is on laptop not phone,,2015-02-19 12:25:46 -0800,,
568505228062023680,negative,1.0,Can't Tell,0.6699,United,,SandyPoole1,,0,@united question - was given food vouchers but can't use on plane..how   come,,2015-02-19 12:19:43 -0800,,
568503887113498625,neutral,0.6473,,0.0,United,,blake_music,,0,@united it's cool. I didn't need to go to work today. Or get home to make sure my house is ok in the -30 wind chill.,,2015-02-19 12:14:23 -0800,Fort Wayne,Quito
568503322828783617,neutral,1.0,,,United,,neecolelong,,0,@united please reroute Oregon Women's Tennis to Santa Barbara. There's supposedly another connection from LA.,,2015-02-19 12:12:09 -0800,Dallas/Eugene,Eastern Time (US & Canada)
568503174413225984,negative,0.701,Can't Tell,0.701,United,,newyorkwool,,0,@united the wifi in the ewr lounge reminds me of the old days of dial up,,2015-02-19 12:11:33 -0800,Birkenhead upon Hudson,Eastern Time (US & Canada)
568503120130658305,negative,1.0,Customer Service Issue,0.6476,United,,bwood,,0,@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.,"[37.61907, -122.38607]",2015-02-19 12:11:20 -0800,San Diego,Pacific Time (US & Canada)
568503048961724417,negative,0.6579,Customer Service Issue,0.6579,United,,DaveGraf1965,,0,@united too long for 140 characters,,2015-02-19 12:11:03 -0800,,Atlantic Time (Canada)
568502210268692480,negative,1.0,Customer Service Issue,0.6869,United,,hartgarfunkel,,0,@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔,,2015-02-19 12:07:43 -0800,"iPhone: 40.732048,-73.994102",Pacific Time (US & Canada)
568502194854612992,negative,0.6528,Bad Flight,0.32799999999999996,United,,rick4tkins,,0,@united tried that already &amp; tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?,,2015-02-19 12:07:40 -0800,,
568497542100586497,negative,1.0,Customer Service Issue,0.6781,United,,rick4tkins,,0,@united I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi,,2015-02-19 11:49:10 -0800,,
568496673237929984,negative,0.6906,Customer Service Issue,0.3457,United,,skyjumper77,,0,@united or did you mean 24-26?,,2015-02-19 11:45:43 -0800,,
568496575716175872,negative,0.6854,Can't Tell,0.3483,United,,skyjumper77,,0,@united has it been 4-6hrs yet?,,2015-02-19 11:45:20 -0800,,
568495877003857920,negative,1.0,Bad Flight,0.6747,United,,rick4tkins,,0,@united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!,,2015-02-19 11:42:33 -0800,,
568494813655527424,negative,0.6316,Customer Service Issue,0.6316,United,,changecollab,,0,"@United does a great job of answering public messages. Direct private messages, not so much.",,2015-02-19 11:38:20 -0800,"Columbus, Ohio",
568494749247778816,negative,1.0,Customer Service Issue,1.0,United,,hartgarfunkel,,0,@united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms.,,2015-02-19 11:38:04 -0800,"iPhone: 40.732048,-73.994102",Pacific Time (US & Canada)
568493806414381058,negative,0.6632,Customer Service Issue,0.3368,United,,annricord,,0,@united how's my refund coming along??,,2015-02-19 11:34:20 -0800,Canmore,Mountain Time (US & Canada)
568493336698490880,negative,1.0,Late Flight,1.0,United,,ItsAaronChriz,,1,@united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!?,,2015-02-19 11:32:28 -0800,I'm just a kid from Oak Harbor,Pacific Time (US & Canada)
568493245191364609,neutral,1.0,,,United,,Gouwerijn,,0,@united online inchecking able in the Netherlands (ams)?,,2015-02-19 11:32:06 -0800,Alphen aan den Rijn,Amsterdam
568493225788510209,negative,1.0,Can't Tell,0.6561,United,,marinwino,,0,@united 777 from SFO to HNL with ZERO entertainment systems???!!!#youareonyourown,,2015-02-19 11:32:01 -0800,,
568492898553102337,negative,0.6515,Bad Flight,0.6515,United,,rick4tkins,,0,@united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!,,2015-02-19 11:30:43 -0800,,
568491094327078912,neutral,1.0,,,United,,CorettaBrowne,,0,"@united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?",,2015-02-19 11:23:33 -0800,Greater New York Area,Central Time (US & Canada)
568490726419517441,negative,1.0,Late Flight,1.0,United,,SleazyC_,,1,@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together.,"[37.61821986, -122.38745399]",2015-02-19 11:22:05 -0800,"Bushwick, Bkln",Pacific Time (US & Canada)
568489967808327682,negative,1.0,Customer Service Issue,1.0,United,,Dile___,,0,@united Just saying the truth. You don't even an email! #2015,,2015-02-19 11:19:05 -0800,,Athens
568487509958774784,negative,1.0,Late Flight,0.6804,United,,pdxmucci,,0,"@united MR, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please http://t.co/V8PVpHMtZc",,2015-02-19 11:09:19 -0800,"Portland, OR",
568486216464785408,neutral,1.0,,,United,,Spofforth58,,0,@united Hi if a premium ec upgrade was paid for &amp; then a mileage BF upgrade done is the prem Eco upgrade fare refunded?,,2015-02-19 11:04:10 -0800,,
568485707993497603,neutral,1.0,,,United,,deaffriendlyUSA,,0,"@United, #deaffriendly? Getting there. Read your review on http://t.co/2Brt0aTHaU: http://t.co/WzNp5q1M0H",,2015-02-19 11:02:09 -0800,,Arizona
568484777336172546,negative,1.0,Customer Service Issue,1.0,United,,MissMcB76,,1,@united we followed the baggage rules on your website and was still charges $150. But only going one way,,2015-02-19 10:58:27 -0800,PA,
568484603658420224,negative,0.7044,Customer Service Issue,0.7044,United,,vina_love,,0,@united I sent you a dm hours ago,,2015-02-19 10:57:46 -0800,ny,Quito
568484161356476416,negative,1.0,Lost Luggage,1.0,United,,christinerimay,,0,@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247.,,2015-02-19 10:56:00 -0800,Someplace saving something,Eastern Time (US & Canada)
568482353254928384,neutral,1.0,,,United,,Ssanchik,,0,@united DM the conf # to you - did you receive it?,,2015-02-19 10:48:49 -0800,,
568481989776564224,negative,0.7069,Can't Tell,0.3583,United,,MissMcB76,,0,@united no it weighed 45.5 and it was the only checked bag,,2015-02-19 10:47:22 -0800,PA,
568481405681999872,neutral,1.0,,,United,,ljsbrooks,,0,@united still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145.,,2015-02-19 10:45:03 -0800,,
568479942146707456,negative,1.0,Can't Tell,0.6663,United,,jenny0z,,0,"@united nonrefundable, hence I wrote $200! Doesn't make sense for my 150 credit. #nothanks",,2015-02-19 10:39:14 -0800,new york city ,
568476370130628608,negative,1.0,Flight Booking Problems,1.0,United,,njsummerBREEze,,1,@united your website was down all day yesterday- tried 3x put all info in&amp;didnt go thru- today the flight I bought went up!,,2015-02-19 10:25:03 -0800,,Central Time (US & Canada)
568475497275002880,negative,1.0,Late Flight,1.0,United,,peteeustic,,0,@united you do realize my wife is waiting on a delayed flight at this very moment.  I'm not sure I understand your tweet.,,2015-02-19 10:21:34 -0800,,
568475039680434176,negative,1.0,Can't Tell,0.6474,United,,marmaidz,,0,@united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated,,2015-02-19 10:19:45 -0800,,Hawaii
568474931207352320,positive,0.6842,,0.0,United,,LeanneComedy,,0,@united so sorry. I ended up on US Air flight. Thank you though for getting back to me:),"[35.8924655, -84.19243176]",2015-02-19 10:19:20 -0800,,Eastern Time (US & Canada)
568474866753667072,negative,1.0,Can't Tell,0.6578,United,,MissMcB76,,0,@united I have been denied. Not sure how you charge $150 one way then $25 on way hime,,2015-02-19 10:19:04 -0800,PA,
568473862083461121,neutral,0.6614,,0.0,United,,jaredmatfess,,1,@united @estellevw does she need to complain on Twitter for the refund or is it auto-applied?,,2015-02-19 10:15:05 -0800,"iPhone: 41.871374,-72.497792",Eastern Time (US & Canada)
568473140654788609,negative,1.0,Customer Service Issue,1.0,United,,souleyoga,,0,"@united even so, change could not be made  online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!",,2015-02-19 10:12:13 -0800,"iPhone: 40.773155,-73.872490",Eastern Time (US & Canada)
568471651114811393,negative,1.0,Can't Tell,1.0,United,,Jewelsia26,,0,@united Case ID 8544484,,2015-02-19 10:06:17 -0800,Los Angeles,Pacific Time (US & Canada)
568471227418832896,neutral,1.0,,,United,,iamtedking,,0,"@united no, I have a pricey Chase Mileage Plus CC.",,2015-02-19 10:04:36 -0800,,Eastern Time (US & Canada)
568469807189790720,negative,1.0,Bad Flight,0.6967,United,,ResearchDad,,0,@united your Airbus a320 seats are awful. They don't recline.,,2015-02-19 09:58:58 -0800,usa,Arizona
568469582295379969,negative,1.0,Can't Tell,1.0,United,,nicolasmm,,0,@united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail,,2015-02-19 09:58:04 -0800,,Central Time (US & Canada)
568468959663489025,positive,1.0,,,United,,NoviceFlyer,,0,@United  great way to start my vacation with an on time departure! Looking forward to my global first class suite!,,2015-02-19 09:55:36 -0800,"Tulsa, OK",Central Time (US & Canada)
568468732441276416,neutral,1.0,,,United,,danteusa1,,0,"@united I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn",,2015-02-19 09:54:42 -0800,,
568468724048646145,negative,1.0,Late Flight,0.6854,United,,Brennej,,0,@united - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry,,2015-02-19 09:54:40 -0800,,
568468409471492096,positive,0.6632,,0.0,United,,canmoregolfer,,0,@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.,,2015-02-19 09:53:25 -0800,,
568468054306193408,positive,0.6544,,,United,,BTMarleyCoffee,,0,@united that would be great,,2015-02-19 09:52:00 -0800,Denver Colorado,Mountain Time (US & Canada)
568466895554408448,neutral,0.6714,,0.0,United,,PaulBEsteves,,0,"@united Death in the family cannot make flight tomorrow. Phone rep quoted $440 per person fee, which is almost the cost of ticket. Help?",,2015-02-19 09:47:24 -0800,Brooklyn,Eastern Time (US & Canada)
568466673990307840,negative,1.0,Late Flight,0.6949,United,,theo,,0,"@united of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am",,2015-02-19 09:46:31 -0800,São Paulo / Brasil,Brasilia
568466370205237248,negative,1.0,Can't Tell,0.3663,United,,jkentakula,,1,@united @perfectomobile huh?  I have sent 16 crash reports in Feb alone.  8 in one day.  Only app I have that consistently crashes.,,2015-02-19 09:45:18 -0800,,
568466243210108928,negative,1.0,Flight Attendant Complaints,0.6515,United,,theo,,0,"@united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo",,2015-02-19 09:44:48 -0800,São Paulo / Brasil,Brasilia
568465710629826560,positive,0.6639,,,United,,jong_pj,,0,@united You're welcome.,,2015-02-19 09:42:41 -0800,"Almere, The Netherlands",
568464076122279937,negative,1.0,Customer Service Issue,1.0,United,,Ssanchik,,0,@united Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service???,,2015-02-19 09:36:11 -0800,,
568463707795095552,neutral,1.0,,,United,,TheBIGCafeteria,,0,@united I'm a UA 1k. I think it's @iamtedking who was looking for help,,2015-02-19 09:34:44 -0800,"LA | SF | Bicycle | 38,000'",Pacific Time (US & Canada)
568463644503240704,neutral,1.0,,,United,,JerseyRic,,0,@united  RES # 0167560070877     Fsqthg   Thanks,,2015-02-19 09:34:29 -0800,North Jersey,Eastern Time (US & Canada)
568462632719491072,negative,1.0,Customer Service Issue,0.6664,United,,PAIGER33,,2,"@united unfortunately, that doesn't help. Just an automated computer.",,2015-02-19 09:30:27 -0800,,Central Time (US & Canada)
568462402875863041,positive,1.0,,,United,,stewartmramsay,,0,@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.,,2015-02-19 09:29:33 -0800,"Walnut Creek, CA when I'm ther",
568462177415372801,positive,1.0,,,United,,DeltaBravo33,,0,@united Yes ! :D (Y) From @therealaviation on Instagram :),,2015-02-19 09:28:39 -0800,France,
568461830584029184,neutral,1.0,,,United,,z1y2x3,,0,@united @perfectomobile You really shouldn't use the word 'crashing.' Just sayin'.,,2015-02-19 09:27:16 -0800,East&West Coasts & the South,Eastern Time (US & Canada)
568460680367644672,negative,1.0,Late Flight,1.0,United,,nabia90,,0,@united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is.,,2015-02-19 09:22:42 -0800,,
568460278662193152,negative,1.0,Customer Service Issue,1.0,United,,27_POWERS,,0,@united They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back...,,2015-02-19 09:21:06 -0800,"Costa Mesa, CA",Pacific Time (US & Canada)
568460037737324545,neutral,1.0,,,United,,JerseyRic,,0,"@united need assistance to change flight to get to an ailing parent..
have flight leaving Tuesday need to change ASAP to sooner #custserv",,2015-02-19 09:20:09 -0800,North Jersey,Eastern Time (US & Canada)
568458999798108160,negative,1.0,Can't Tell,1.0,United,,sherrirosen,,0,@united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over,"[0.0, 0.0]",2015-02-19 09:16:01 -0800,New York City,Eastern Time (US & Canada)
568458813189197824,negative,1.0,Customer Service Issue,1.0,United,,YeahNoPriesty,,0,@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks,,2015-02-19 09:15:17 -0800,"Chicago, Il",Central Time (US & Canada)
568458701046050816,neutral,0.6507,,0.0,United,,ellieINchicago,,0,@united you need to follow me I order for me to DM....,"[34.06979432, -117.57757056]",2015-02-19 09:14:50 -0800,"Chicago, IL",Central Time (US & Canada)
568457810066800640,negative,1.0,Can't Tell,0.6188,United,,estellevw,,1,@united Can i get a refund? I would like to book on a better airline.,,2015-02-19 09:11:18 -0800,"On a couch, with a computer.",Pacific Time (US & Canada)
568457549973987328,negative,1.0,Customer Service Issue,1.0,United,,Ssanchik,,0,@united whom can I call to discuss - as I was told that united has no phone contact with passengers  - this is absurd...,,2015-02-19 09:10:16 -0800,,
568457483301339136,negative,1.0,Lost Luggage,0.3445,United,,DMSHIPMAN915,,0,@united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!!,,2015-02-19 09:10:00 -0800,Germany,
568456895515607040,neutral,0.6525,,0.0,United,,AndavoTravel,,0,@united Airlines is changing #mileageplus program March 1 http://t.co/4ojE523PTw,,2015-02-19 09:07:39 -0800,,Mountain Time (US & Canada)
568456844429160448,neutral,1.0,,,United,,morrisls,,0,@united There is only one club at LAX  - in terminal 7 across from gate 71,,2015-02-19 09:07:27 -0800,,Quito
568454694756069376,neutral,0.6667,,0.0,United,,NathanNmred4,,0,@united @perfectomobile Definately not an award for employer of the year #united13,,2015-02-19 08:58:55 -0800,,
568454607040606208,negative,0.6723,Customer Service Issue,0.3594,United,,SaintAwesome504,,0,"@united I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers.",,2015-02-19 08:58:34 -0800,,
568454386617356291,negative,1.0,Late Flight,1.0,United,,kylry,,1,@united Flight delayed 40 minutes in ORD because plane didn’t have all the food. That should be fixed in the future. It’s a dumb delay.,,2015-02-19 08:57:41 -0800,,Atlantic Time (Canada)
568450710553174016,neutral,1.0,,,United,,JerseyRic,,0,"@united  Need to change flight from this Tuesday to sooner to attend to ailing parent in FL, Need help!! #custserv",,2015-02-19 08:43:05 -0800,North Jersey,Eastern Time (US & Canada)
568450642085171200,negative,1.0,Customer Service Issue,1.0,United,,PAIGER33,,0,@united need to chat with an actual human ASAP!,,2015-02-19 08:42:49 -0800,,Central Time (US & Canada)
568450413365571584,neutral,1.0,,,United,,slackmistress,,0,@united I have already emailed but I didn't know if it was more expedient to contact you here. Please advise. Thanks.,,2015-02-19 08:41:54 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
568450262706167808,negative,0.6628,Can't Tell,0.3466,United,,slackmistress,,0,"@united I got an email saying ""changes to my MileagePlus account are confirmed"" but I didn't make any changes. Help?",,2015-02-19 08:41:18 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
568450237028798464,neutral,1.0,,,United,,elloecho,,0,@united yes when I landed.,,2015-02-19 08:41:12 -0800,"Near Washington, DC",Eastern Time (US & Canada)
568450017649778688,positive,1.0,,,United,,melanie_seibert,,0,@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.,,2015-02-19 08:40:20 -0800,Texas,Central Time (US & Canada)
568449164951953408,positive,1.0,,,United,,KP_Pearl,,0,@united So far so good. Just stepped down in Denver. Next Stop Portland!,,2015-02-19 08:36:56 -0800,"New York, NY",Central Time (US & Canada)
568446906524950528,negative,1.0,Late Flight,0.6768,United,,hvonschroeter,,0,@united 3/10 disappointed in the service. Will be missing my connection after over an hour delay + cramped seats. At least their app is good,,2015-02-19 08:27:58 -0800,,
568444328873467905,negative,1.0,Customer Service Issue,1.0,United,,MissMcB76,,0,@united what a joke. Hang up on customers!!,,2015-02-19 08:17:43 -0800,PA,
568444042851323904,negative,1.0,Customer Service Issue,1.0,United,,MissMcB76,,0,@united Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!,,2015-02-19 08:16:35 -0800,PA,
568443923485437952,positive,1.0,,,United,,SonyaSloanMD,,0,@united #OrthoDoc on-call to in-flight! Glad to have been of service!,,2015-02-19 08:16:07 -0800,"Houston, TX, USA",Central Time (US & Canada)
568441968327573504,negative,1.0,Customer Service Issue,1.0,United,,uncmnwellness,,1,"@united So publicly you asked for details on my flt. Sent you a DM, like you asked, and have yet (2 days) to hear from you. #unitedfail",,2015-02-19 08:08:21 -0800,"Ventura, California",Pacific Time (US & Canada)
568441679503495169,positive,0.6779,,0.0,United,,llbeefpatties,,0,@united flight attendant regains karma by giving big sweaty dad cold water. Guy was running &amp; carrying his daughter.  Last one onboard.,,2015-02-19 08:07:12 -0800,,
568438982301917184,negative,0.6806,Can't Tell,0.3551,United,,caraweikel,,0,"@united really hoping to get some help here.  On my 5th attempt to get a resolution, and lost count of transfers.  help please! #mileageplus",,2015-02-19 07:56:29 -0800,Washington DC Metro Area,Eastern Time (US & Canada)
568438724708544514,neutral,1.0,,,United,,TheBIGCafeteria,,0,@united @iamtedking http://t.co/UCZzP9YpHk click lounges tab. Need to be flying on supported S/A airline,,2015-02-19 07:55:27 -0800,"LA | SF | Bicycle | 38,000'",Pacific Time (US & Canada)
568438094652956673,negative,0.7036,Lost Luggage,0.7036,United,,vina_love,,0,@united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet.,,2015-02-19 07:52:57 -0800,ny,Quito
568437450927955969,positive,1.0,,,United,,eghoniem,,0,@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm.  They were super helpful!,,2015-02-19 07:50:24 -0800,"Winchester, MA",Eastern Time (US & Canada)
568437324587012096,negative,1.0,Late Flight,0.6557,United,,craver,,0,@united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour.,,2015-02-19 07:49:53 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568437120966258688,neutral,0.6571,,,United,,kzone7,,0,"@united For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.",,2015-02-19 07:49:05 -0800,"Long Island, NY",Eastern Time (US & Canada)
568435938264625152,neutral,1.0,,,United,,PAFCAUAL,,3,"@united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https://t.co/lio6oCpTEQ",,2015-02-19 07:44:23 -0800,"Chicago, IL",Central Time (US & Canada)
568435290722975745,negative,1.0,Can't Tell,0.6968,United,,nickonken,,0,"@united That doesn’t make any sense. I’ve been 1K for over 5 years, and you’re making it harder to keep me loyal.",,2015-02-19 07:41:48 -0800,"New York, NY",Pacific Time (US & Canada)
568435244841500673,neutral,1.0,,,United,,msteckling,,0,@united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th,,2015-02-19 07:41:38 -0800,"Chicago, IL",Central Time (US & Canada)
568434065067491328,negative,0.6489,Can't Tell,0.3298,United,,pdxmucci,,0,"@united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that",,2015-02-19 07:36:56 -0800,"Portland, OR",
568433759919452160,positive,0.6669,,0.0,United,,BurgerFreshh,,0,@united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir  and Cancelled Flightled my flight 4 times last month. United&gt;,,2015-02-19 07:35:44 -0800,"Houston, Tx & Old Bridge, NJ ",Eastern Time (US & Canada)
568433610765815808,negative,1.0,Cancelled Flight,0.3626,United,,alex_nieves,,0,@united the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :/,,2015-02-19 07:35:08 -0800,Connecticut,Quito
568433493987844096,negative,1.0,Lost Luggage,0.6619,United,,hire_llc,,0,"@united I did, and as I thought, nothing happened",,2015-02-19 07:34:40 -0800,,
568433431471886336,negative,0.6479,Flight Booking Problems,0.6479,United,,scout_mb,,0,@united I'm not booked on a 1:30 return flight..,,2015-02-19 07:34:25 -0800,,Eastern Time (US & Canada)
568432918110064640,negative,1.0,Customer Service Issue,0.3636,United,,scout_mb,,0,@united the flt TO ORD is correct.  Per my DM- it is the flight from ORD to CVG I was charged for incorrectly,,2015-02-19 07:32:23 -0800,,Eastern Time (US & Canada)
568432782386466816,negative,1.0,Customer Service Issue,1.0,United,,chaduragt,,0,"@united You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?",,2015-02-19 07:31:50 -0800,,
568431125502144512,negative,1.0,Lost Luggage,1.0,United,,PAIGER33,,0,@united I need to talk with an actual person about missing luggage. Please advise on how to make that happen.,,2015-02-19 07:25:15 -0800,,Central Time (US & Canada)
568431007654924288,negative,1.0,Late Flight,1.0,United,,mfaywu,,0,@united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago,,2015-02-19 07:24:47 -0800,"Los Angeles, CA",Arizona
568429641699954688,neutral,1.0,,,United,,iamtedking,,0,@united any news?,,2015-02-19 07:19:22 -0800,,Eastern Time (US & Canada)
568428971504889856,negative,1.0,Can't Tell,0.6364,United,,Brennej,,1,"@united ""where we trick you into making us look popular on Twitter by being the worst airline"" #wellplayed #jokesonus",,2015-02-19 07:16:42 -0800,,
568426849040261120,negative,0.6856,Customer Service Issue,0.3458,United,,jfmusial,,0,@united why do I have to request refund? Why charge twice in first place?,,2015-02-19 07:08:16 -0800,New York,Eastern Time (US & Canada)
568425564282998785,negative,0.657,Customer Service Issue,0.657,United,,alex_nieves,,0,@united I'll be calling soon but going tomorrow like it shows on the app is not a good option,,2015-02-19 07:03:10 -0800,Connecticut,Quito
568424596657078272,negative,0.6619,Customer Service Issue,0.6619,United,,TheClayFox,,0,@united I’ve filled out the form twice. No email. I have a lost item code. Can you verify it was received?,"[0.0, 0.0]",2015-02-19 06:59:19 -0800,New York City (Silicon Alley),Eastern Time (US & Canada)
568424482764931072,positive,1.0,,,United,,scout_mb,,0,@united message sent. Thank you!,,2015-02-19 06:58:52 -0800,,Eastern Time (US & Canada)
568424307031805952,negative,1.0,Can't Tell,0.687,United,,promitsanyal,,0,@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?,,2015-02-19 06:58:10 -0800,Bangalore,New Delhi
568422817601097728,neutral,1.0,,,United,,Cecilia_stories,,0,"@united THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE
http://t.co/e1EOfthgAJ",,2015-02-19 06:52:15 -0800,Luxembourg,Paris
568422622922469376,neutral,1.0,,,United,,Cecilia_stories,,0,"@united @AmericanAir THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE
http://t.co/e1EOfthgAJ",,2015-02-19 06:51:28 -0800,Luxembourg,Paris
568421732157161472,negative,1.0,Late Flight,0.6726,United,,jfmusial,,0,"@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?",,2015-02-19 06:47:56 -0800,New York,Eastern Time (US & Canada)
568419711521841152,negative,1.0,Cancelled Flight,1.0,United,,Brennej,,0,"@united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight....",,2015-02-19 06:39:54 -0800,,
568418165853540352,negative,0.6481,Late Flight,0.3351,United,,promitsanyal,,0,"@united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead",,2015-02-19 06:33:46 -0800,Bangalore,New Delhi
568417968230694912,neutral,0.6554,,0.0,United,,Brennej,,0,@united - who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat,,2015-02-19 06:32:58 -0800,,
568417151176060929,negative,1.0,Cancelled Flight,0.6863,United,,Brennej,,0,"@united - vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless",,2015-02-19 06:29:44 -0800,,
568416493446270976,negative,1.0,Lost Luggage,1.0,United,,Brennej,,0,@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious,,2015-02-19 06:27:07 -0800,,
568414872578465792,negative,1.0,Customer Service Issue,1.0,United,,MSLspeaks,,0,@united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!,,2015-02-19 06:20:40 -0800,"New York, NY",Eastern Time (US & Canada)
568413096940666881,negative,1.0,Flight Booking Problems,0.6657,United,,AnneGillaspie,,0,@united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir,,2015-02-19 06:13:37 -0800,"Austin, TX",Mountain Time (US & Canada)
568412555045179393,negative,1.0,Can't Tell,0.6381,United,,ybenami,,0,@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet.  Promises are free.,,2015-02-19 06:11:28 -0800,California,Madrid
568412546673352705,positive,0.6629999999999999,,,United,,DMSHIPMAN915,,0,@united followed and messaged. Thanks so much for the help.,,2015-02-19 06:11:26 -0800,Germany,
568411566233804802,neutral,0.6859,,0.0,United,,Stacycole,,0,@united I did not.  That's why I am VERY concerned.,,2015-02-19 06:07:32 -0800,"Wisconsin, ya know",Central Time (US & Canada)
568411504497856512,negative,0.6614,Bad Flight,0.6614,United,,jwcriner,,0,@united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense?,,2015-02-19 06:07:17 -0800,"raleigh, nc",Eastern Time (US & Canada)
568408759019524097,negative,1.0,Can't Tell,0.6426,United,,somstanley,,0,@united i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck,,2015-02-19 05:56:23 -0800,"Rosenberg, Texas",Central Time (US & Canada)
568408653562294272,positive,0.6915,,,United,,taylreduarte,,0,@united Thanks JT,,2015-02-19 05:55:58 -0800,"New York, NY",Eastern Time (US & Canada)
568406334787457024,neutral,1.0,,,United,,Stacycole,,0,@united Trying to locate passenger that landed 2 hrs ago in @HeathrowAirport UA938. can you assist? Is flight still in customs? PLEASE help,,2015-02-19 05:46:45 -0800,"Wisconsin, ya know",Central Time (US & Canada)
568405095060099072,positive,1.0,,,United,,TheVintageDJ,,0,@united Thank you! Off to LA to do something very special.,,2015-02-19 05:41:49 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
568401790250700800,negative,1.0,Bad Flight,0.6842,United,,WhaddupWorld,,0,@united The flight turned around for mechanical reasons on 1/30/15.  Never to fly United again as they don't check their planes properly.,,2015-02-19 05:28:41 -0800,,
568399913358221312,negative,0.6553,Customer Service Issue,0.3401,United,,WeekendInParis,,0,@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH,,2015-02-19 05:21:14 -0800,,Central Time (US & Canada)
568396209091702784,negative,1.0,Flight Booking Problems,0.3474,United,,RoyHalimMusic,,0,".@united you should really have that addressed somewhere on the website, find that completely irritating &amp; am unable to take my flight now.",,2015-02-19 05:06:31 -0800,CT • MINDLESS EP ON SALE! ⬇️,Pacific Time (US & Canada)
568396205270691840,negative,1.0,Late Flight,1.0,United,,jordanslott,,0,@united UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA.,,2015-02-19 05:06:30 -0800,"Jersey City, NJ",
568391639158226944,negative,0.6658,Flight Attendant Complaints,0.6658,United,,llbeefpatties,,0,@united spends 20 minutes beating up a lady about her bag fees.  Random stranger comes up and pays the fee.  #Randomactsofcorporategreed,,2015-02-19 04:48:21 -0800,,
568390014238916608,neutral,1.0,,,United,,stylistadvocate,,0,@united for a fee...,,2015-02-19 04:41:54 -0800,"Ratner Companies, Hair Cuttery",Eastern Time (US & Canada)
568388502431395840,negative,1.0,Flight Booking Problems,0.6842,United,,mlipschits,,0,@united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on,,2015-02-19 04:35:53 -0800,Jerusalem-London-Antwerp,
568385303267782656,neutral,0.6969,,0.0,United,,jchatelain,,0,"@united Hi, booked a flight yesterday and received an email w/ confirmation number but today I got this error ""no active flight segments""",,2015-02-19 04:23:11 -0800,Paris,Paris
568383474303959041,neutral,1.0,,,United,,dealswelike,,0,@united any updates with the DOT looking at the united fares from London to the US from last week?,,2015-02-19 04:15:54 -0800,New York,Central Time (US & Canada)
568382290352590848,negative,0.7084,Flight Booking Problems,0.3618,United,,swampynomo,,0,@united thanks ^mr i got rebooked already but I lost my first class seat. Such is life.,,2015-02-19 04:11:12 -0800,NJ/NYC,Eastern Time (US & Canada)
568381535063306241,negative,1.0,Flight Booking Problems,0.6377,United,,cwehrung,,0,"@united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err ""no segment in this""",,2015-02-19 04:08:12 -0800,Paris,Paris
568380957012525057,negative,1.0,Customer Service Issue,0.6933,United,,souleyoga,,0,"@united no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!",,2015-02-19 04:05:54 -0800,"iPhone: 40.773155,-73.872490",Eastern Time (US & Canada)
568380302114086912,negative,1.0,Customer Service Issue,0.6933,United,,DMSHIPMAN915,,0,"@united EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated.",,2015-02-19 04:03:18 -0800,Germany,
568380045431058432,negative,0.6545,Flight Attendant Complaints,0.3477,United,,jeremydilts,,0,@united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful.,,2015-02-19 04:02:17 -0800,,Eastern Time (US & Canada)
568379326678368256,positive,1.0,,,United,,lalo_haros,,0,@united Thank you!! 😊,,2015-02-19 03:59:26 -0800,Monterrey ,Mountain Time (US & Canada)
568375354982842368,negative,0.6949,Flight Booking Problems,0.3681,United,,souleyoga,,0,@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez.,,2015-02-19 03:43:39 -0800,"iPhone: 40.773155,-73.872490",Eastern Time (US & Canada)
568374502582816768,negative,1.0,Cancelled Flight,1.0,United,,Enix23,,0,@united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot?  Now I miss my meeting Atlanta because someone slept in?,,2015-02-19 03:40:15 -0800,,Atlantic Time (Canada)
568372335012679680,neutral,0.6737,,0.0,United,,SteefFleur,,0,"@united I don't have a milage number. I can't sent my mail to you via DM, you're not following me. I follow you now, so you can sent me a DM",,2015-02-19 03:31:39 -0800,Amsterdam,
568371161484161025,negative,1.0,Customer Service Issue,1.0,United,,TravelShopVT,,0,@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it,,2015-02-19 03:26:59 -0800,,Eastern Time (US & Canada)
568370280415899648,negative,0.6381,Can't Tell,0.6381,United,,AndrewEllestad,,0,@united thx. Come hell or high water...,,2015-02-19 03:23:29 -0800,"Boise, Idaho",Mountain Time (US & Canada)
568366109461606400,negative,1.0,Late Flight,0.7237,United,,SchoeckSTIC,,0,"@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting",,2015-02-19 03:06:54 -0800,,Quito
568364889280020481,negative,1.0,Late Flight,0.7185,United,,fatt_matt1,,0,@united rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting.,,2015-02-19 03:02:03 -0800,"Lexington, Kentucky",Atlantic Time (Canada)
568363838158065664,neutral,0.698,,0.0,United,,katie_sul1,,0,@united refund?,,2015-02-19 02:57:53 -0800,,Eastern Time (US & Canada)
568360704652279809,neutral,0.6691,,0.0,United,,patrick_maness,,0,@united aisle please,,2015-02-19 02:45:26 -0800,Rhode Island,Eastern Time (US & Canada)
568358096290111489,positive,1.0,,,United,,Sebybrubru,,0,@united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon,,2015-02-19 02:35:04 -0800,,
568356641877446656,negative,1.0,Customer Service Issue,0.6332,United,,DMSHIPMAN915,,0,"@united - handed a slip of paper,&amp;said to call 1800#. Have called 2x/day trying to get it sent, still @ layover airport.Have that ref # tho.",,2015-02-19 02:29:17 -0800,Germany,
568356065428918272,neutral,0.3748,,0.0,United,,skilleahy,,0,@united @staralliance good.  Maybe that will make up for losing my medallion.  #ProbablyNot,,2015-02-19 02:27:00 -0800,,Sarajevo
568355672225673216,positive,1.0,,,United,,patrick_maness,,0,@united that's fine. I'll take them.,,2015-02-19 02:25:26 -0800,Rhode Island,Eastern Time (US & Canada)
568355601144680448,neutral,0.6955,,0.0,United,,devonmonique,,0,@united I live abroad and am Flight Booking Problems flights for when I come visit the states :(,"[13.71241507, 100.60468537]",2015-02-19 02:25:09 -0800,"shanghai, china. ",Wellington
568354331503828992,neutral,1.0,,,United,,katie_sul1,,0,@united I have.,,2015-02-19 02:20:06 -0800,,Eastern Time (US & Canada)
568353091407495168,negative,1.0,Customer Service Issue,0.6556,United,,patrick_maness,,0,"@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now?",,2015-02-19 02:15:11 -0800,Rhode Island,Eastern Time (US & Canada)
568352803892150273,positive,1.0,,,United,,MajorBrad,,0,@united thank you! My second flight I already got bumped up to 1st! Love it!,,2015-02-19 02:14:02 -0800,Los Angeles,Pacific Time (US & Canada)
568352692466278400,negative,1.0,Customer Service Issue,1.0,United,,patrick_maness,,0,@united ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me.,,2015-02-19 02:13:36 -0800,Rhode Island,Eastern Time (US & Canada)
568352500748849153,negative,0.6192,Customer Service Issue,0.6192,United,,patrick_maness,,0,@united ...just called and lady at your overseas call center said she saw no note. I explained the situation...again...,,2015-02-19 02:12:50 -0800,Rhode Island,Eastern Time (US & Canada)
568352134422511616,negative,1.0,Customer Service Issue,0.35100000000000003,United,,patrick_maness,,0,@united ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr...,,2015-02-19 02:11:22 -0800,Rhode Island,Eastern Time (US & Canada)
568351842217947136,negative,0.6629,Customer Service Issue,0.336,United,,patrick_maness,,0,@united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today...,,2015-02-19 02:10:13 -0800,Rhode Island,Eastern Time (US & Canada)
568350913858965504,positive,1.0,,,United,,ORIMALAYS,,0,"@united all goods, I'll call tomorrow, thanks.",,2015-02-19 02:06:31 -0800,SYD▫️,Sydney
568342540837105664,neutral,1.0,,,United,,patrick_maness,,0,@united next day,,2015-02-19 01:33:15 -0800,Rhode Island,Eastern Time (US & Canada)
568337096177528832,neutral,0.66,,0.0,United,,TheClayFox,,0,@united I filled out the form but I haven’t received any sort of email confirmation that it’s been received. Is that normal?,"[0.0, 0.0]",2015-02-19 01:11:37 -0800,New York City (Silicon Alley),Eastern Time (US & Canada)
568332024802447361,negative,1.0,Lost Luggage,1.0,United,,ellieINchicago,,0,@united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!,"[34.06978184, -117.57752166]",2015-02-19 00:51:28 -0800,"Chicago, IL",Central Time (US & Canada)
568328533421867008,negative,1.0,Lost Luggage,0.6667,United,,ellieINchicago,,0,@united oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica...,"[34.06071437, -117.59814212]",2015-02-19 00:37:36 -0800,"Chicago, IL",Central Time (US & Canada)
568323479826771968,negative,1.0,Bad Flight,0.6782,United,,Sebybrubru,,0,@united 8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife,,2015-02-19 00:17:31 -0800,,
568309328127655936,neutral,0.662,,,United,,AirUKPhoto,,2,@united @UnitedFlyerHD @United_Airline N26902 Dreamliner leaves London Heathrow. @B787fans http://t.co/aI0Yzwt8Za,,2015-02-18 23:21:17 -0800,London Heathrow.,
568308793005617152,negative,1.0,Bad Flight,0.6813,United,,themkhiggy,,0,@united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment,,2015-02-18 23:19:09 -0800,"Houston, TX",Central Time (US & Canada)
568308464985903104,negative,1.0,Late Flight,1.0,United,,themkhiggy,,0,@united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here.,,2015-02-18 23:17:51 -0800,"Houston, TX",Central Time (US & Canada)
568303933774532608,negative,1.0,Can't Tell,0.6753,United,,2cJustice4all,,0,"@united : Unhappy with United's service?

Read Ralph Nader's open letter to UAL's CEO.

Leave a comment or RT.

http://t.co/O0745APIau",,2015-02-18 22:59:51 -0800,Chicago Illinois Crime.Inc,Central Time (US & Canada)
568302985802956800,neutral,1.0,,,United,,jeremymcmillan,,0,@united ok. Can I DM you the info?,,2015-02-18 22:56:05 -0800,"ÜT: 37.748534,127.066482",Pacific Time (US & Canada)
568298659537915904,negative,1.0,Customer Service Issue,1.0,United,,jjpd5,,0,@united the best seats should be for paying customers and we should get to board first #badcustomerservice,,2015-02-18 22:38:53 -0800,,
568298411163852800,negative,1.0,Can't Tell,0.6652,United,,jjpd5,,0,@united this happens all the time.  United pilots are always in the exit row.  America treats there customers better than their employees.,,2015-02-18 22:37:54 -0800,,
568295728272900096,negative,1.0,Flight Attendant Complaints,0.6847,United,,jjpd5,,0,@united yes when I got to the gate I specifically asked if there where any other seats.  Very discouraging to walk past the crew. 37d,,2015-02-18 22:27:14 -0800,,
568291966909181952,neutral,0.6781,,0.0,United,,drooln,,0,"@united KOA-LAX should have fresh food service, right?",,2015-02-18 22:12:17 -0800,"Keauhou, Hawaii USA",Hawaii
568290894992039936,positive,0.6904,,0.0,United,,annemariee46,,0,@united OMG THANK U😻😻😻,,2015-02-18 22:08:02 -0800,,Hawaii
568288672627318784,negative,1.0,Flight Booking Problems,0.6775,United,,AnneGillaspie,,0,@united unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400/ticket or Travelocity (2of2),,2015-02-18 21:59:12 -0800,"Austin, TX",Mountain Time (US & Canada)
568287936820572160,negative,1.0,Flight Booking Problems,0.3573,United,,AnneGillaspie,,0,@united error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2),,2015-02-18 21:56:17 -0800,"Austin, TX",Mountain Time (US & Canada)
568286497796812800,negative,1.0,Late Flight,1.0,United,,Hanagavadi,,0,"@united  4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight  50 min and still counting...",,2015-02-18 21:50:33 -0800,,
568283819477839872,negative,1.0,Late Flight,0.6816,United,,Hanagavadi,,0,@united ... horrible wait time on 4348 to get a gate  ..shows total miss  management . Value customer time and respect thier sentiment,,2015-02-18 21:39:55 -0800,,
568282692845842432,negative,1.0,Customer Service Issue,0.6679999999999999,United,,Hanagavadi,,1,"@united  very disappointed by the service starting from gate operator at BOS , who was  rude in stopping a carry-on bag...",,2015-02-18 21:35:26 -0800,,
568282656590282754,negative,1.0,Bad Flight,0.3481,United,,GoldBuyingGirl,,0,@united your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);:,,2015-02-18 21:35:18 -0800,"Houston, Texas",Central Time (US & Canada)
568281801480904704,neutral,0.6355,,,United,,TiffanyHaverly,,0,@united will do. Thank you!,,2015-02-18 21:31:54 -0800,Washington D.C.,Eastern Time (US & Canada)
568281631443841024,neutral,0.6862,,,United,,MikeFromRBLX,,0,"@united Okay, thank you both.",,2015-02-18 21:31:13 -0800,roblox.com,Eastern Time (US & Canada)
568281546999754752,neutral,0.6842,,0.0,United,,drooln,,0,"@united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection",,2015-02-18 21:30:53 -0800,"Keauhou, Hawaii USA",Hawaii
568280611552681985,negative,0.6635,Customer Service Issue,0.3481,United,,alafairburke,,0,"@united if guy on flight 1230 follows through on threat to sue because he couldn’t carry on 3 bags, I will defend you for free.",,2015-02-18 21:27:10 -0800,New York,Quito
568280527305715712,neutral,0.7041,,,United,,KarlSoule,,0,@united done as requested.,"[1.3523078, 103.8637764]",2015-02-18 21:26:50 -0800,Singapore,Singapore
568279456780980226,negative,0.6508,Flight Attendant Complaints,0.3535,United,,alafairburke,,0,@united Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot!,,2015-02-18 21:22:35 -0800,New York,Quito
568278936561401856,negative,1.0,Customer Service Issue,1.0,United,,themkhiggy,,0,@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines,,2015-02-18 21:20:31 -0800,"Houston, TX",Central Time (US & Canada)
568278231973044225,positive,1.0,,,United,,froyomama,,0,@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!,,2015-02-18 21:17:43 -0800,,Central Time (US & Canada)
568276805972570112,negative,0.6701,Flight Booking Problems,0.3402,United,,TiffanyHaverly,,0,@united I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg.,,2015-02-18 21:12:03 -0800,Washington D.C.,Eastern Time (US & Canada)
568276144107200512,neutral,0.6667,,,United,,TiffanyHaverly,,0,@united Turkish Airlines rebooked us a United flight on our second leg from FRA -&gt; IAD. Is there any way to check if upgrades are available?,,2015-02-18 21:09:25 -0800,Washington D.C.,Eastern Time (US & Canada)
568275733736353792,neutral,0.6511,,0.0,United,,annemariee46,,0,@united hey I left my favorite blanket on the plane bring it back home to me:-(,,2015-02-18 21:07:47 -0800,,Hawaii
568275380441726977,negative,0.6485,Customer Service Issue,0.3384,United,,themkhiggy,,0,"@united ^GJ funny, I did and the attendant recommended me tweeting you letting you know about my subpar customer service. #RunAround",,2015-02-18 21:06:23 -0800,"Houston, TX",Central Time (US & Canada)
568275123037286400,neutral,1.0,,,United,,RoyHalimMusic,,0,@united followed &amp; DM'd.,,2015-02-18 21:05:22 -0800,CT • MINDLESS EP ON SALE! ⬇️,Pacific Time (US & Canada)
568274855814152192,neutral,1.0,,,United,,dougvansant,,0,@united I want a hotel room and a whiskey.,,2015-02-18 21:04:18 -0800,NYC - DC - LA,Tehran
568272841780682752,neutral,1.0,,,United,,SupaZ22,,0,@united flight...gotta make this connector,,2015-02-18 20:56:18 -0800,"Chicago, Illinois.",Eastern Time (US & Canada)
568272715519561728,neutral,1.0,,,United,,Dayrean,,0,@united - ok noted. All details will be DM'ed to you shortly.,,2015-02-18 20:55:48 -0800,,
568272688273174528,negative,0.6818,Can't Tell,0.6818,United,,CisWowon,,0,@united @staralliance the B gates are very far though,,2015-02-18 20:55:41 -0800,,Bangkok
568272244792631296,negative,1.0,Late Flight,1.0,United,,Atrain_8,,1,"@united UA5029 from RIC, UA507 from ORD, &amp; UA423 from DEN -ALL DELAYED for non-weather issues. Way to go, youre batting 1.000! But no hotels",,2015-02-18 20:53:55 -0800,,
568271741207891968,negative,1.0,Customer Service Issue,0.3696,United,,patrick_maness,,0,@united I would have made it if you hadn't already booked me on another flight and Cancelled Flighted my original reservation.,,2015-02-18 20:51:55 -0800,Rhode Island,Eastern Time (US & Canada)
568271533782622209,negative,1.0,Flight Booking Problems,0.6939,United,,amack604,,0,@united @staralliance how can I book reward travel in August?? Everything is blacked out.,,2015-02-18 20:51:06 -0800,San Francisco,Pacific Time (US & Canada)
568270132956409857,positive,0.6354,,,United,,travelwithMKJ,,0,@united did I win :),,2015-02-18 20:45:32 -0800,Sydney Australia ,Sydney
568269181394817024,negative,0.6267,Flight Booking Problems,0.6267,United,,ImmaMarksThat,,0,@united Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help?,,2015-02-18 20:41:45 -0800,"Washington, DC",
568268831228964864,negative,0.6598,Customer Service Issue,0.3608,United,,spoditrice7,,0,@united I have submitted my complaint. I need to be compensated. How long will this take?,,2015-02-18 20:40:21 -0800,CLE ,
568267340405542914,neutral,0.6825,,0.0,United,,DominikZmuda,,0,@united any info on delays at SFO tomorrow due to low clouds?,,2015-02-18 20:34:26 -0800,,Warsaw
568266890499346432,negative,1.0,Bad Flight,0.6927,United,,marylkrupa,,1,"@united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!","[38.78438914, -104.72749614]",2015-02-18 20:32:39 -0800,"Detroit, Michigan ",
568266347450273793,positive,1.0,,,United,,ccappas123,,0,@united flight to RSW tonight -me &amp;  twin 3 year olds. A pilot who was in row by me stayed to help me get the boys &amp; bags off. Lifesaver!!,,2015-02-18 20:30:29 -0800,,Mountain Time (US & Canada)
568265475114663936,negative,1.0,Late Flight,0.6749,United,,grath57,,0,@united My flying United is over...sorry. The Captain still had 20 minutes of pre-flight preparations to make while we sat with no air!,,2015-02-18 20:27:01 -0800,,
568264441906618368,neutral,0.7168,,,United,,vasm21,,0,@united thanks,,2015-02-18 20:22:55 -0800,Panamá,
568264293478744064,positive,0.6246,,,United,,laboyd99,,0,"@united yes, Thx! At 10:35 (landed at 9:20).",,2015-02-18 20:22:20 -0800,,
568263079789608961,negative,0.6328,Flight Booking Problems,0.324,United,,marccabi,,0,@united get a clue. I am a 1K/2mm miler and that is the response you give?,,2015-02-18 20:17:30 -0800,"Mill Valley, CA",Pacific Time (US & Canada)
568262694123339776,negative,1.0,Bad Flight,0.7017,United,,marccabi,,0,@united I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi,,2015-02-18 20:15:58 -0800,"Mill Valley, CA",Pacific Time (US & Canada)
568262481698803712,neutral,0.3512,,0.0,United,,santiagopinzong,,0,"@united we finally just arrive to Bogota, good but long flight!!",,2015-02-18 20:15:08 -0800,Colombia,Central Time (US & Canada)
568261238444167170,negative,1.0,Lost Luggage,1.0,United,,lu0ng,,0,@united it's not there we tried. It's already here in cancun just no one has delivered it,,2015-02-18 20:10:11 -0800,,Alaska
568261172610220033,negative,1.0,Customer Service Issue,0.6526,United,,Atrain_8,,2,"@united what you did was illegal and a breach of contract. I will be in touch but not through your ""customer feedback""",,2015-02-18 20:09:55 -0800,,
568260084230455296,negative,1.0,Customer Service Issue,0.6848,United,,Belendelcanto,,0,@united its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru,,2015-02-18 20:05:36 -0800,Seattle,Hawaii
568259835474677760,negative,1.0,Customer Service Issue,1.0,United,,Belendelcanto,,0,@united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable,,2015-02-18 20:04:37 -0800,Seattle,Hawaii
568259593773518848,neutral,1.0,,,United,,Austin_Dillman,,0,@united Want to make my day? :) Friend is Premier &amp; I should be soon. Any chance you can upgrade our two 10 hr leg of flights to ecom plus?,,2015-02-18 20:03:39 -0800,"San Francisco, CA",Quito
568258906159501312,negative,1.0,Can't Tell,0.3444,United,,MEGHANson,,0,@united please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline,,2015-02-18 20:00:55 -0800,"Philadelphia, PA",Pacific Time (US & Canada)
568258846235316225,negative,1.0,Customer Service Issue,1.0,United,,themkhiggy,,0,@united nothing else from you ^GJ? Where is your customer service?,,2015-02-18 20:00:41 -0800,"Houston, TX",Central Time (US & Canada)
568258545772335104,neutral,0.6538,,0.0,United,,140JustinC,,0,@united that's of course in lax,,2015-02-18 19:59:29 -0800,Fredericton NB,Atlantic Time (Canada)
568257389402710016,neutral,1.0,,,United,,140JustinC,,0,@united ok thanks! Where are you counters located? And how Late Flight are they open?,,2015-02-18 19:54:54 -0800,Fredericton NB,Atlantic Time (Canada)
568256563829293056,negative,1.0,Can't Tell,0.3512,United,,themkhiggy,,0,"@united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation.",,2015-02-18 19:51:37 -0800,"Houston, TX",Central Time (US & Canada)
568255550070362113,negative,1.0,Can't Tell,0.6726,United,,Belendelcanto,,0,@united my coworker that had the same conflict as me with the hotel issue trying to share posted on their facebook page and they erased it!!,,2015-02-18 19:47:35 -0800,Seattle,Hawaii
568254094739148800,negative,1.0,Lost Luggage,1.0,United,,lu0ng,,0,"@united lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM",,2015-02-18 19:41:48 -0800,,Alaska
568252997886545920,negative,1.0,Bad Flight,0.6335,United,,themkhiggy,,0,@united then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. #SlapInTheFace,,2015-02-18 19:37:26 -0800,"Houston, TX",Central Time (US & Canada)
568252909231738880,negative,1.0,Bad Flight,0.6806,United,,critic,,0,"@united @christinebpc ...and on some versions of the 738, row 11 has no window at all. Go ahead, check. We'll wait.","[0.0, 0.0]",2015-02-18 19:37:05 -0800,"Princeton, NJ",Eastern Time (US & Canada)
568252805036638209,negative,1.0,Flight Attendant Complaints,0.3459,United,,themkhiggy,,0,@United I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way...,,2015-02-18 19:36:41 -0800,"Houston, TX",Central Time (US & Canada)
568252787756302336,negative,1.0,Late Flight,1.0,United,,Belendelcanto,,0,@united well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary,,2015-02-18 19:36:36 -0800,Seattle,Hawaii
568250452057427970,negative,1.0,Cancelled Flight,1.0,United,,_saranguyen,,0,@united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me.,,2015-02-18 19:27:20 -0800,"Columbia, MO",Central Time (US & Canada)
568250159689113600,negative,1.0,Customer Service Issue,1.0,United,,vina_love,,0,@united &amp; I've been hung up on twice by your staff. So upset right now,,2015-02-18 19:26:10 -0800,ny,Quito
568250065845944321,neutral,1.0,,,United,,Belendelcanto,,0,@united DCA-EWR Flight #4372,,2015-02-18 19:25:47 -0800,Seattle,Hawaii
568250000028925952,negative,1.0,Lost Luggage,0.3608,United,,laboyd99,,0,"@united 2 hour flight from FLL to Ewr, 1242, now waiting 1 hour plus for bags, no sign yet. What gives????",,2015-02-18 19:25:32 -0800,,
568249421877653505,negative,1.0,Customer Service Issue,0.6292,United,,simplyweber,,1,@united was such a better airline when you were Continental. $75 service fee + $75 Flight Booking Problems fee + $25 talk to a human fee: FU!!!,,2015-02-18 19:23:14 -0800,"East Hanover, NJ",Eastern Time (US & Canada)
568249367590768640,neutral,0.6889,,0.0,United,,140JustinC,,0,@united any chance you could look into my problem from earlier?,,2015-02-18 19:23:01 -0800,Fredericton NB,Atlantic Time (Canada)
568249132323770368,negative,1.0,Lost Luggage,1.0,United,,vina_love,,0,@united this is despicable I spoke to  many diff people &amp; everyone is telling me something different I have a claim no. I need my bag now,,2015-02-18 19:22:05 -0800,ny,Quito
568248950450311169,negative,1.0,Bad Flight,0.7124,United,,jjpd5,,0,@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.,,2015-02-18 19:21:21 -0800,,
568248416418926594,negative,0.6899,Can't Tell,0.3798,United,,caitieamanda,,0,"@united Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!",,2015-02-18 19:19:14 -0800,"Brisbane, Australiaaa!",Brisbane
568248245563969536,positive,0.6559,,,United,,caitieamanda,,0,@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!,,2015-02-18 19:18:33 -0800,"Brisbane, Australiaaa!",Brisbane
568248180057325568,neutral,1.0,,,United,,MarshBrentnall,,0,@united can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem.,"[0.0, 0.0]",2015-02-18 19:18:18 -0800,"Rozelle, NSW",Sydney
568246093856641024,negative,1.0,Bad Flight,0.3365,United,,Atrain_8,,3,"@united you can't claim ""weather"" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't",,2015-02-18 19:10:00 -0800,,
568244663154393088,negative,1.0,Can't Tell,0.6458,United,,Atrain_8,,3,"@united you're missin the point! There was no ""weather"". You're lying! Seats was broken. But u claim ""weather"" to get out of hotels. Classy",,2015-02-18 19:04:19 -0800,,
568243964983308289,negative,1.0,Late Flight,1.0,United,,markymark928,,1,@united are you trying to break a world record for most delayed flights in a year?,,2015-02-18 19:01:33 -0800,"Buffalo, Ny",Quito
568241367396192256,neutral,1.0,,,United,,STLStude,,0,@united I have flights that don't appear to have been applied to my MileagePlus account. Can you help?,,2015-02-18 18:51:14 -0800,"Austin, TX",Central Time (US & Canada)
568240029413163008,neutral,1.0,,,United,,MichHardyTV,,0,"@united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!","[-33.87144962, 151.20821275]",2015-02-18 18:45:55 -0800,Sydney,Hawaii
568239444500865025,positive,1.0,,,United,,MikeFromRBLX,,0,"@united Okay, thank you for your help :)",,2015-02-18 18:43:35 -0800,roblox.com,Eastern Time (US & Canada)
568238725626355712,negative,1.0,Late Flight,1.0,United,,vassko,,0,@united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain,"[41.97826134, -87.91247425]",2015-02-18 18:40:44 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568238227791822850,positive,1.0,,,United,,froyomama,,0,@united thanks,,2015-02-18 18:38:45 -0800,,Central Time (US & Canada)
568237684277141504,negative,1.0,Late Flight,1.0,United,,themkhiggy,,0,@united I bet @SouthwestAir doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time,,2015-02-18 18:36:35 -0800,"Houston, TX",Central Time (US & Canada)
568237654606680064,positive,0.6667,,,United,,travel_today,,0,"@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1",,2015-02-18 18:36:28 -0800,"Sydney, Australia",Sydney
568237611208318976,neutral,0.657,,0.0,United,,doug_kurtz,,0,@United should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!,,2015-02-18 18:36:18 -0800,"Dallas, TX",Mountain Time (US & Canada)
568236691397279745,negative,0.6436,Flight Booking Problems,0.3445,United,,theLOdown94,,0,@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number,,2015-02-18 18:32:39 -0800,,Atlantic Time (Canada)
568236000390082560,neutral,0.6529,,0.0,United,,140JustinC,,0,@united was in the air. Just DMd you,,2015-02-18 18:29:54 -0800,Fredericton NB,Atlantic Time (Canada)
568234955672694784,negative,1.0,Can't Tell,0.6702,United,,jbeddigs,,1,@united. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me,,2015-02-18 18:25:45 -0800,"Chicago, IL",
568234670166568960,negative,0.6838,Lost Luggage,0.3419,United,,vina_love,,0,@united yes I have,,2015-02-18 18:24:37 -0800,ny,Quito
568234631465734144,negative,1.0,Customer Service Issue,1.0,United,,ravlitcofsky,,0,@united #CustomerService #fail long time flyer switching airlines #frustrated,,2015-02-18 18:24:28 -0800,,Atlantic Time (Canada)
568233965800304640,positive,1.0,,,United,,elisanader,,0,"@united okay - thanks for your help, JT! I appreciate your time!",,2015-02-18 18:21:49 -0800,D.C.ish ,Eastern Time (US & Canada)
568233193738018817,negative,0.664,Can't Tell,0.664,United,,SergioESalas,,0,@united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech,,2015-02-18 18:18:45 -0800,,Central Time (US & Canada)
568232723170484224,negative,0.6633,Cancelled Flight,0.3367,United,,ousoonerfanatic,,0,@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail,,2015-02-18 18:16:53 -0800,"Semiahmoo, WA Soonerland",Pacific Time (US & Canada)
568231742449922049,negative,1.0,Customer Service Issue,1.0,United,,TheMouthLAKings,,0,@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering.,,2015-02-18 18:12:59 -0800,"Q's, Staples Center",Pacific Time (US & Canada)
568231586585550848,positive,1.0,,,United,,gasbabe,,0,"@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails",,2015-02-18 18:12:22 -0800,Chicagoland,
568231529823891456,positive,1.0,,,United,,pnjarich,,0,"@united no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here.",,2015-02-18 18:12:08 -0800,"ÜT: 38.006902,-78.502005",Quito
568230767714799616,neutral,0.6383,,,United,,ghidinelli,,0,@united sprinted from C concourse to E and just made it. Coughed up a lung in the process but am now in CLT! Tnx!,"[35.21498347, -80.96071981]",2015-02-18 18:09:06 -0800,"San Francisco, California",Pacific Time (US & Canada)
568230620595417088,neutral,1.0,,,United,,Sophia_Goulet,,0,@united hey! think someone could meet me with my book when I arrive at @loganairports at 10:30? It's yes please #amypoehler. Oscar took it.,,2015-02-18 18:08:31 -0800,Dodging Traffic,Quito
568229032652709888,neutral,0.6405,,0.0,United,,mwbotelho,,0,"@united Hopefully They will give me a feedback, bafore my flight...",,2015-02-18 18:02:13 -0800,Curitiba,Brasilia
568228749696577536,positive,1.0,,,United,,agolod13,,0,"@united Very good flight, thank you!",,2015-02-18 18:01:05 -0800,"Chicago, IL",
568228505160433665,negative,1.0,Customer Service Issue,1.0,United,,froyomama,,0,@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.,,2015-02-18 18:00:07 -0800,,Central Time (US & Canada)
568228257037856768,negative,0.6304,Customer Service Issue,0.6304,United,,sjking2000,,0,@united I'm asking if you can simplify the communications- thx,,2015-02-18 17:59:08 -0800,"California, US",Pacific Time (US & Canada)
568228124263124992,positive,1.0,,,United,,john_escreet,,0,"@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!",,2015-02-18 17:58:36 -0800,New York,Eastern Time (US & Canada)
568226940139782144,negative,1.0,Lost Luggage,1.0,United,,skyjumper77,,0,@United OMG WHERE IS MY BAG??? YYZUA70435 - enough with the shenanigans already. It's getting real old real quick!!,,2015-02-18 17:53:54 -0800,,
568226026209341441,neutral,1.0,,,United,,lorenzosimpson,,0,@united i now see it's 72 hours. Thanks,,2015-02-18 17:50:16 -0800,,Eastern Time (US & Canada)
568225650760413184,neutral,0.672,,0.0,United,,HelacoHLC,,0,@united We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)Thanks,,2015-02-18 17:48:46 -0800,EIN: 27-0575748 -New York -USA,
568225310753353728,neutral,0.6990000000000001,,,United,,georgetietjen,,0,"@united @staralliance Very nice at LHR, congrats, but I'm sticking with AA/#BA. @AmericanAir @British_Airways",,2015-02-18 17:47:25 -0800,,
568224469480833024,negative,0.6634,Flight Booking Problems,0.3366,United,,lorenzosimpson,,0,@united how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been..,,2015-02-18 17:44:05 -0800,,Eastern Time (US & Canada)
568223557806915585,negative,0.6538,Late Flight,0.3336,United,,patrick_maness,,0,@united Please stall flight 1535 out of ORD. I have to get to SNA tonight.,,2015-02-18 17:40:27 -0800,Rhode Island,Eastern Time (US & Canada)
568221167288344577,positive,1.0,,,United,,TheVeganRD,,0,"@united Thanks, I will!",,2015-02-18 17:30:57 -0800,"Port Townsend, WA",Pacific Time (US & Canada)
568218887973703680,negative,0.7118,longlines,0.3667,United,,KevinLarke,,0,@united can you get a gate for UA4727?  Turrible.,,2015-02-18 17:21:54 -0800,"Chicago, IL",
568217863611404288,negative,1.0,Lost Luggage,0.6485,United,,theLOdown94,,0,@united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating,,2015-02-18 17:17:50 -0800,,Atlantic Time (Canada)
568217304259010560,neutral,0.6416,,0.0,United,,GaryMartinNYC,,0,@united Flight 280,"[40.74389886, -74.12493599]",2015-02-18 17:15:36 -0800,New York City,Eastern Time (US & Canada)
568217301243133952,neutral,0.6452,,,United,,DontenPhoto,,0,@united Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http://t.co/RvCDA2nnme,,2015-02-18 17:15:36 -0800,"Englewood, Florida",Eastern Time (US & Canada)
568215213620637696,positive,1.0,,,United,,bryce_carey,,0,@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon,"[29.98425706, -95.34407392]",2015-02-18 17:07:18 -0800,NC,Eastern Time (US & Canada)
568215154569166848,positive,1.0,,,United,,RobandMeg,,0,"@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!",,2015-02-18 17:07:04 -0800,"Staten Island, NY",Eastern Time (US & Canada)
568215031608815617,positive,1.0,,,United,,confox77,,0,@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!,,2015-02-18 17:06:35 -0800,,Amsterdam
568215000306724864,neutral,0.6827,,0.0,United,,misslindahong,,0,"@united yes, you can. I will DM.",,2015-02-18 17:06:27 -0800,"St. Louis, MO for now",
568214796514004992,positive,0.6364,,0.0,United,,DexterBerkeley,,0,"@united Your staff, both on deck and in the cabin on UA768 SFO -&gt; BOS were exceptional today. Please tell them well done :)",,2015-02-18 17:05:39 -0800,"Boston, MA",London
568213785426726912,negative,1.0,Customer Service Issue,1.0,United,,jamieduchess,,1,@united I mean is there a real live person somewhere I can go and speak to at Newark post security?,,2015-02-18 17:01:38 -0800,London,Amsterdam
568212521657737216,neutral,1.0,,,United,,JRamosGonzalez,,0,@united hi! I just bought a flight with united through ebokeers from Paris to Miami. Do I have any chance to check that everything is ok?,,2015-02-18 16:56:36 -0800,Barcelona,
568210978447323136,neutral,0.6497,,,United,,OldChickSprints,,0,"@united no worries, I think it’s under control. (the emails are keeping me informed)",,2015-02-18 16:50:28 -0800,"Bend, OR",Arizona
568210563991363584,negative,0.6737,Can't Tell,0.6737,United,,questions_faith,,0,@united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday &amp; that's not guaranteed,,2015-02-18 16:48:49 -0800,"Elkhart, Indiana",Atlantic Time (Canada)
568210483959836672,neutral,1.0,,,United,,MichaelRConroy,,0,@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.,,2015-02-18 16:48:30 -0800,Wherever. ,Eastern Time (US & Canada)
568207908057567232,neutral,1.0,,,United,,stylistadvocate,,0,@united what happened to flight status map? It was so cool..,,2015-02-18 16:38:16 -0800,"Ratner Companies, Hair Cuttery",Eastern Time (US & Canada)
568206570540163072,negative,0.6629999999999999,Bad Flight,0.6629999999999999,United,,Lindsey_Brunell,,0,@united plz don't advertise wifi if it's not gonna work thanks #worstflightever,,2015-02-18 16:32:57 -0800,,Hawaii
568206538147364864,neutral,1.0,,,United,,Miki_Palich,,0,@united Hi guys. I submitted a request for ticket/hotel reimbursement for a delayed/over night stay coming back from the Dominican. Help?,,2015-02-18 16:32:50 -0800,"Los Angeles, California",
568206350804770816,negative,1.0,Customer Service Issue,0.3461,United,,frannie_ryan,,0,"@united Apologize to the President. Once those employees blamed him, I heard it repeated 20 times.",,2015-02-18 16:32:05 -0800,Memphis TN,Central Time (US & Canada)
568206092599218176,neutral,0.6923,,0.0,United,,jamieduchess,,0,"@united yes, I want to complain. Your coworker was neither. Is there a customer service point airside?",,2015-02-18 16:31:03 -0800,London,Amsterdam
568205117368836096,negative,1.0,Can't Tell,0.6647,United,,havecl,,1,@united A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up.,"[40.03395098, -105.24950187]",2015-02-18 16:27:11 -0800,,
568204808122974209,negative,1.0,Lost Luggage,1.0,United,,vina_love,,0,@united hello. I'm overseas &amp; my bag is lost. I can't call customer service but can you help me?,,2015-02-18 16:25:57 -0800,ny,Quito
568204231271796736,positive,0.6753,,,United,,RobandMeg,,0,"@united landing in anchorage, then on our way to fairbanks! http://t.co/FjkvQMbmaS",,2015-02-18 16:23:40 -0800,"Staten Island, NY",Eastern Time (US & Canada)
568204182676578304,negative,1.0,Can't Tell,1.0,United,,ItsAaronChriz,,0,@united I knew I should've flew @VirginAmerica lol,,2015-02-18 16:23:28 -0800,I'm just a kid from Oak Harbor,Pacific Time (US & Canada)
568204138091307008,negative,1.0,Bad Flight,0.6987,United,,JustOGG,,0,"@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice &amp; charged me. Who do I need to file claim with?",,2015-02-18 16:23:17 -0800,Tweets = My Opinion,Eastern Time (US & Canada)
568204042964332544,positive,0.653,,,United,,parryaftab,,0,@united thnx,,2015-02-18 16:22:55 -0800,,Central Time (US & Canada)
568203839242764288,positive,1.0,,,United,,Joshua_Redman,,0,"@united 
I will admit, you've been rather good to me over the years.
You've still got me hooked.
(for now!)
Peace.",,2015-02-18 16:22:06 -0800,,Quito
568203785996263424,positive,0.6525,,,United,,mfcompany,,0,@united it's kinda funny. No worries.,,2015-02-18 16:21:53 -0800,Las Vegas,Eastern Time (US & Canada)
568203369053077505,negative,1.0,Flight Attendant Complaints,0.3441,United,,thisismattuk,,0,@united My feedback and concerns via your site aren’t going to improve my poor airport experiences.,"[0.0, 0.0]",2015-02-18 16:20:14 -0800,Cardiff and London,London
568202174917976064,negative,1.0,Customer Service Issue,0.6531,United,,jamieduchess,,0,@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!,,2015-02-18 16:15:29 -0800,London,Amsterdam
568201465958772736,positive,0.6667,,0.0,United,,taylreduarte,,0,@united great. Looking forward to your response to my DM then,,2015-02-18 16:12:40 -0800,"New York, NY",Eastern Time (US & Canada)
568200385849995264,negative,0.3546,Late Flight,0.3546,United,,OneKLutzyNinja,,0,"@united It was quite enjoyable. 😊 

Except now he's stuck on the runway in Houston. 😕",,2015-02-18 16:08:23 -0800,Sun Devil Territory,Arizona
568199122903293952,positive,0.6737,,0.0,United,,promostuff4u,,0,@united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville,,2015-02-18 16:03:22 -0800,"Franklin, Tennessee",Central Time (US & Canada)
568198349393768448,positive,1.0,,,United,,jasemccarty,,0,"@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated.",,2015-02-18 16:00:17 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
568195829238005760,negative,0.6556,Bad Flight,0.3333,United,,JaimeAlexis,,0,"@united makes total sense, except flight wasn't full :) I've got empty seats around me &amp; overheads were more than half open when I boarded.",,2015-02-18 15:50:16 -0800,"San Francisco, CA",Eastern Time (US & Canada)
568195153464143872,neutral,0.6655,,0.0,United,,ItsAaronChriz,,0,"“@united: @ItsAaronChriz Sorry to hear about your flight. Do you need help reFlight Booking Problems?”

👎",,2015-02-18 15:47:35 -0800,I'm just a kid from Oak Harbor,Pacific Time (US & Canada)
568194770524221440,negative,0.6855,Can't Tell,0.34600000000000003,United,,questions_faith,,0,@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.,,2015-02-18 15:46:04 -0800,"Elkhart, Indiana",Atlantic Time (Canada)
568194744574214144,neutral,1.0,,,United,,MikeFromRBLX,,0,"@united Alright, thank you. Is there a page that says the routes you have for each aircraft? Specifically the 787.",,2015-02-18 15:45:58 -0800,roblox.com,Eastern Time (US & Canada)
568193817943257088,negative,1.0,Cancelled Flight,0.6701,United,,questions_faith,,0,"@united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ",,2015-02-18 15:42:17 -0800,"Elkhart, Indiana",Atlantic Time (Canada)
568192567348604928,negative,1.0,Customer Service Issue,1.0,United,,havecl,,0,@united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail,,2015-02-18 15:37:19 -0800,,
568192024026996736,neutral,0.6484,,,United,,bethanycknowles,,0,@united I just sent a long note with some suggestions. Thanks for getting back to me.,,2015-02-18 15:35:09 -0800,,Eastern Time (US & Canada)
568191963838746624,neutral,1.0,,,United,,ghidinelli,,0,@united there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?,"[41.98084325, -87.90939435]",2015-02-18 15:34:55 -0800,"San Francisco, California",Pacific Time (US & Canada)
568191654986792960,positive,1.0,,,United,,parryaftab,,0,@united @parryaftab done thnx,,2015-02-18 15:33:41 -0800,,Central Time (US & Canada)
568191336764948480,negative,1.0,Customer Service Issue,0.6966,United,,herestorian,,0,"@united, I'm still frustrated I gave up my seat &amp; the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD",,2015-02-18 15:32:25 -0800,,
568190725319311360,negative,0.6534,Late Flight,0.6534,United,,jasemccarty,,0,"@united gotta love giving up 1st class upgrade b/c flight delayed, to get another flight (also delayed) just to ensure I make my connection.",,2015-02-18 15:30:00 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
568190276990140417,neutral,1.0,,,United,,vasm21,,0,@united PTY to PIT via IAH,,2015-02-18 15:28:13 -0800,Panamá,
568189949415170048,negative,1.0,Lost Luggage,1.0,United,,mtezna,,0,"@united Not sure what happened @ MSP yesterday, but VERY UNHAPPY my bag was not only delayed, but sat at MSP for 8 hrs b4 delivery @ 2:30 am",,2015-02-18 15:26:55 -0800,Virginia,Eastern Time (US & Canada)
568189520992198656,neutral,1.0,,,United,,ianvalentine,,0,@united Is it possible to redeem miles for one part of a round trip itinerary without having to book two separate reservations?,,2015-02-18 15:25:12 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
568189430202130432,negative,0.6632,Can't Tell,0.6632,United,,thekulway,,0,@united I'm flying @AmericanAir on the way back. I rarely fly them but let's see if they are any better....,,2015-02-18 15:24:51 -0800,San Francisco,Pacific Time (US & Canada)
568189390444310528,neutral,0.6413,,,United,,jesisforlovers,,0,@united sent,,2015-02-18 15:24:41 -0800,"Oahu, Hi",Central Time (US & Canada)
568188415524642816,negative,1.0,Late Flight,0.6733,United,,kristen_19,,0,@united it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good,,2015-02-18 15:20:49 -0800,,Quito
568188203397574656,positive,0.3626,,0.0,United,,jjirsa,,0,"@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic.",,2015-02-18 15:19:58 -0800,Seattle,Pacific Time (US & Canada)
568187636449472513,negative,1.0,Late Flight,1.0,United,,kristen_19,,0,"@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy",,2015-02-18 15:17:43 -0800,,Quito
568186803930464256,positive,0.6889,,0.0,United,,santiagopinzong,,0,"@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family",,2015-02-18 15:14:25 -0800,Colombia,Central Time (US & Canada)
568186573965172736,negative,1.0,Lost Luggage,0.6606,United,,Dayrean,,0,@united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...,,2015-02-18 15:13:30 -0800,,
568186071114252288,positive,0.7076,,0.0,United,,officialpcoops,,0,@united have reported it.  Still in Istanbul at the moment apparently.  On the other plane haha.  Hats off to the pilot!,,2015-02-18 15:11:30 -0800,,
568186047659507712,neutral,0.6465,,0.0,United,,scofro14,,0,"@united, Understandable. I did try Flight Booking Problems several times for 2 passengers &amp; got the messages I mentioned before. As for the agents price???",,2015-02-18 15:11:24 -0800,,Mountain Time (US & Canada)
568185516971204608,positive,1.0,,,United,,od2be2003,,0,"@united hey awesome!  Thanks for the reply, will be filling the form out! @AmericanAir",,2015-02-18 15:09:18 -0800,"Dallas, TX",Eastern Time (US & Canada)
568185339245756416,negative,0.6309,Flight Booking Problems,0.3251,United,,parryaftab,,0,@united flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help,,2015-02-18 15:08:35 -0800,,Central Time (US & Canada)
568185323668291584,negative,1.0,Lost Luggage,0.6783,United,,Dayrean,,0,@united correct date is 2/11/15!,,2015-02-18 15:08:32 -0800,,
568184886051389440,negative,1.0,Customer Service Issue,0.69,United,,DCconnick,,0,@united 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you?,,2015-02-18 15:06:47 -0800,,
568184857538498560,negative,0.7171,Lost Luggage,0.7171,United,,Dayrean,,0,@united a report was filed with the airport police on 11th and 12th February-I have the police case number if required,,2015-02-18 15:06:41 -0800,,
568184231819481088,negative,1.0,Customer Service Issue,0.684,United,,geekydewd,,0,"@united can't DM, you're not following. LLY144. Rebooked on #UA1516 but still need seats.",,2015-02-18 15:04:11 -0800,"CO Springs, Occupied Colorado",Mountain Time (US & Canada)
568183699658944512,negative,1.0,Lost Luggage,0.3366,United,,Dayrean,,0,@united the supervisor on situation- Stacey took all our details-no claim number given to us,,2015-02-18 15:02:04 -0800,,
568183509577125888,negative,1.0,Late Flight,1.0,United,,MattEngelbrecht,,0,@united 1 hour since boarding began and we're still sitting at the gate.  #UA507,,2015-02-18 15:01:19 -0800,"Lakewood, Colorado",Mountain Time (US & Canada)
568183502161743873,negative,1.0,Late Flight,1.0,United,,frannie_ryan,,0,@united Tks for reply. PSP employees blamed Late Flight departure on POTUS when main reasons were DVR flt Late Flight &amp; insufficient ground crew to handle,,2015-02-18 15:01:17 -0800,Memphis TN,Central Time (US & Canada)
568181167054196736,negative,1.0,Bad Flight,0.3434,United,,christinebpc,,0,@united took this one just for you. Not a window. Also not fun if you get motion sick. http://t.co/m81rV0blxs,,2015-02-18 14:52:01 -0800,"Houston, Texas",Central Time (US & Canada)
568180799838801920,positive,0.6617,,,United,,AlexSenchak,,0,"@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)",,2015-02-18 14:50:33 -0800,"Boston, MA ",Atlantic Time (Canada)
568180768804978688,negative,0.6842,Late Flight,0.6842,United,,gailmmath,,0,"@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11",,2015-02-18 14:50:26 -0800,,
568180525644398593,negative,1.0,Bad Flight,1.0,United,,santiagopinzong,,0,"@united #1007 Houston-Bogota with an engine problem, mechanics trying to ""fix"" the problem, safety first, better to change the plane",,2015-02-18 14:49:28 -0800,Colombia,Central Time (US & Canada)
568179591480811521,negative,0.6598,Flight Attendant Complaints,0.3608,United,,AlexSenchak,,0,@united thanks! Makes sense. Just annoying that it can't be determined better.,,2015-02-18 14:45:45 -0800,"Boston, MA ",Atlantic Time (Canada)
568179117851578369,neutral,0.6593,,0.0,United,,GeorgeMcflyOG,,0,@united patiently drinking and tweeting about my experience,,2015-02-18 14:43:52 -0800,NJ ,Eastern Time (US & Canada)
568178946585579520,negative,1.0,Can't Tell,0.6739,United,,GeorgeMcflyOG,,0,@united you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline,,2015-02-18 14:43:11 -0800,NJ ,Eastern Time (US & Canada)
568178665189711872,negative,1.0,Cancelled Flight,1.0,United,,GeorgeMcflyOG,,0,@united idea: if u don't want us to be frustrated don't Cancelled Flight flights because your crew overflowed a toilet. Get a plumber,,2015-02-18 14:42:04 -0800,NJ ,Eastern Time (US & Canada)
568178240101191681,negative,1.0,Late Flight,1.0,United,,GeorgeMcflyOG,,0,@united I will be patient in my luxurious middle seat on my next delayed flight,,2015-02-18 14:40:23 -0800,NJ ,Eastern Time (US & Canada)
568177910101745666,negative,0.6678,Flight Booking Problems,0.3381,United,,GeorgeMcflyOG,,0,@united I will be patient as your agent explains how you have me booked on a new flight for 6:18 when that plane doesn't arrive until 6:07,,2015-02-18 14:39:04 -0800,NJ ,Eastern Time (US & Canada)
568177609281896449,negative,0.6667,Lost Luggage,0.6667,United,,Dayrean,,0,@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport,,2015-02-18 14:37:52 -0800,,
568177521327509504,negative,1.0,Customer Service Issue,0.65,United,,GeorgeMcflyOG,,0,@united be patient while I let this string of tweets go out showing people you are bad at your business,,2015-02-18 14:37:31 -0800,NJ ,Eastern Time (US & Canada)
568177321724620800,negative,1.0,Cancelled Flight,0.6629,United,,GeorgeMcflyOG,,0,@united I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine,,2015-02-18 14:36:44 -0800,NJ ,Eastern Time (US & Canada)
568176925845237760,neutral,1.0,,,United,,sdgarguilo,,0,"@united's in-flight promo on their TV's includes Brian Williams. Tough to edit that quickly. Not a complaint, just an observation.",,2015-02-18 14:35:09 -0800,Earth (for now...),Eastern Time (US & Canada)
568176902801735680,negative,1.0,Can't Tell,0.7021,United,,frqnttraveler,,1,@united thanks I'll fill out the form that no one reads or responds to.,,2015-02-18 14:35:04 -0800,california,
568176862159110144,negative,1.0,Cancelled Flight,1.0,United,,GeorgeMcflyOG,,0,@united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on,,2015-02-18 14:34:54 -0800,NJ ,Eastern Time (US & Canada)
568176078595985408,negative,1.0,Customer Service Issue,1.0,United,,Astonvillausa,,0,"@united   sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to....",,2015-02-18 14:31:47 -0800,"Chicago, Illinois ",Central Time (US & Canada)
568174139531513856,positive,0.6769,,,United,,DCconnick,,0,@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.,,2015-02-18 14:24:05 -0800,,
568173937714028544,negative,1.0,Late Flight,0.6778,United,,shikai590,,0,@united I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay?,,2015-02-18 14:23:17 -0800,,
568172170569887744,neutral,1.0,,,United,,MikeFromRBLX,,0,@united How many 787s do you currently operate and what other aircraft do you operate?,,2015-02-18 14:16:16 -0800,roblox.com,Eastern Time (US & Canada)
568170840174538752,negative,1.0,Customer Service Issue,0.6752,United,,qlyss8,,0,"“@united: @qlyss8 We don't want our customers to be frustrated. Thank you for your patience. ^JT” A lovely sentiment, but not a $180 one.",,2015-02-18 14:10:59 -0800,"Texas, USA",Mountain Time (US & Canada)
568170564289867776,negative,1.0,Customer Service Issue,0.6518,United,,sjking2000,,0,@united 4 different departure / arrival updates for UA304??? In 1hr. Please!,,2015-02-18 14:09:53 -0800,"California, US",Pacific Time (US & Canada)
568170405552205824,negative,0.7047,Bad Flight,0.7047,United,,christinebpc,,0,@united nope. Really. No window at all for 10A. 10F has one. 8 and 11 has one. None for 10A. So sad...,,2015-02-18 14:09:15 -0800,"Houston, Texas",Central Time (US & Canada)
568170198433460224,negative,1.0,Can't Tell,1.0,United,,bethanycknowles,,0,"@united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?",,2015-02-18 14:08:26 -0800,,Eastern Time (US & Canada)
568168661732724736,positive,1.0,,,United,,qlyss8,,0,"@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough",,2015-02-18 14:02:19 -0800,"Texas, USA",Mountain Time (US & Canada)
568168460468895745,positive,1.0,,,United,,ToddWalsh,,0,@united well it IS John Hughes' birthday. But I will stick w the plane &amp; hold off on trains &amp; automobiles. Gate workers are doing well.,,2015-02-18 14:01:31 -0800,"ÜT: 33.449738,-112.049072",Pacific Time (US & Canada)
568167900919382017,negative,0.6871,Can't Tell,0.3552,United,,trueceltsfan,,0,@united - my son left his tablet on plane.  Am out of country and can not call easily.  Is there an email to contact?,,2015-02-18 13:59:18 -0800,,
568166403246850050,negative,1.0,Customer Service Issue,0.6639,United,,JTMacrizzle,,0,"I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united","[0.0, 0.0]",2015-02-18 13:53:21 -0800,"Arlington, VA",Quito
568166195758829568,negative,1.0,Customer Service Issue,0.6861,United,,ptau,,0,@united all i hear is blah blah blah ....you shoulda used that $400 to buy a @burningman ticket instead. &amp; ill be driving there not flying,,2015-02-18 13:52:31 -0800,Chasing Carmen San Diego,Central Time (US & Canada)
568166099184783360,negative,0.6632,Lost Luggage,0.6632,United,,ASID_CEO,,0,"@united yes, supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed.","[33.5089001, -112.02901444]",2015-02-18 13:52:08 -0800,"Washington, DC",Central Time (US & Canada)
568166054624669696,negative,1.0,Cancelled Flight,0.6677,United,,GeorgeMcflyOG,,0,@united thanks for not letting me switch flights Bc I had a checked bag then Cancelled Flighting my flight forcing me to take another 3 hrs Late Flightr!,,2015-02-18 13:51:58 -0800,NJ ,Eastern Time (US & Canada)
568166027726434304,positive,1.0,,,United,,willyvideo,,0,@united thank you! Love united!! Have 4 flights today!,,2015-02-18 13:51:51 -0800,,Pacific Time (US & Canada)
568165907975053312,positive,1.0,,,United,,kklausser,,0,"@united Just did, thanks for checking! :)",,2015-02-18 13:51:23 -0800,"Jacksonville, FL",Eastern Time (US & Canada)
568165349004316672,negative,1.0,Cancelled Flight,1.0,United,,qlyss8,,0,@united just informed you don't reimburse for issues due to weather. this is why your flights keep getting Cancelled Flightled--Thor hates you,,2015-02-18 13:49:09 -0800,"Texas, USA",Mountain Time (US & Canada)
568165339290169344,negative,1.0,Lost Luggage,1.0,United,,caitieamanda,,0,"@united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA &amp; check em in there.",,2015-02-18 13:49:07 -0800,"Brisbane, Australiaaa!",Brisbane
568164374248067072,negative,1.0,Can't Tell,1.0,United,,OldMarks,,1,@united this may be the last time I fly your airline.,"[38.94494175, -77.45367931]",2015-02-18 13:45:17 -0800,"Mobile, AL.",Central Time (US & Canada)
568164165090709504,negative,1.0,Flight Attendant Complaints,0.6495,United,,DaveGraf1965,,1,"@united Is your company motto: ""I do not care!!!""  I heard several times from your employees to your clients in the past week.""  #idonotcare",,2015-02-18 13:44:27 -0800,,Atlantic Time (Canada)
568162409837400064,negative,1.0,Flight Attendant Complaints,0.655,United,,fatihguvenen,,0,@united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.,,2015-02-18 13:37:29 -0800,minneapolis,Central Time (US & Canada)
568161901089132544,negative,1.0,Flight Attendant Complaints,0.3556,United,,dbmain,,1,"@united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back.  UA3466","[41.98160558, -87.90496847]",2015-02-18 13:35:27 -0800,,
568161023091478530,positive,1.0,,,United,,quade181,,0,@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!,,2015-02-18 13:31:58 -0800,"Paramus, NJ",
568159685238329344,negative,1.0,Late Flight,0.3478,United,,RohKapx1,,0,"@united there was 20 min to departure, no one waiting. On being pressed ground staffer threatened ""do you want to get to SF today"" #fail",,2015-02-18 13:26:39 -0800,DFW & SF,Central Time (US & Canada)
568159364550406144,negative,1.0,Flight Booking Problems,0.6481,United,,140JustinC,,0,@united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you.,,2015-02-18 13:25:23 -0800,Fredericton NB,Atlantic Time (Canada)
568159085356384256,negative,0.6621,Lost Luggage,0.6621,United,,Perisspiceladle,,0,"@united and btw, the @Virgin and @JetBlue managed on time departures same time same destination- &amp; wouldn't take away a 9year old kids bag!",,2015-02-18 13:24:16 -0800,"San Francisco Bay Area, USA",Central Time (US & Canada)
568158670489387008,positive,1.0,,,United,,ThomasGutches,,0,@united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR,,2015-02-18 13:22:37 -0800,"Sacramento, CA / Columbus, OH",Eastern Time (US & Canada)
568158656522539008,negative,0.6735,Can't Tell,0.6735,United,,qlyss8,,0,"@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened",,2015-02-18 13:22:34 -0800,"Texas, USA",Mountain Time (US & Canada)
568158459553714176,negative,1.0,Late Flight,1.0,United,,Perisspiceladle,,0,@united sure but the plane is an hour Late Flight! Your ontime departure ship sailed away a long time back!,,2015-02-18 13:21:47 -0800,"San Francisco Bay Area, USA",Central Time (US & Canada)
568157757406183424,negative,1.0,Late Flight,1.0,United,,DCconnick,,0,@united UA6002 MLI-&gt;DEN. Will miss connection UA3530 DEN-&gt;YEG due to delay.,,2015-02-18 13:18:59 -0800,,
568157451729526784,negative,1.0,Customer Service Issue,0.6803,United,,HeHaithMe,,1,"@united How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?",,2015-02-18 13:17:47 -0800,Born/Raised in 314/Home is 317,Eastern Time (US & Canada)
568157049344937984,negative,1.0,Cancelled Flight,1.0,United,,qlyss8,,1,@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?,,2015-02-18 13:16:11 -0800,"Texas, USA",Mountain Time (US & Canada)
568156641339805697,neutral,1.0,,,United,,RhodseyM,,0,@united it's operated by united as it's a heathrow-Newark flight,,2015-02-18 13:14:33 -0800,London,Greenland
568155450824216578,negative,1.0,Customer Service Issue,0.6225,United,,zackintheusa,,0,@united yes of course I have.  Is this how you treat customer with no recourse?,,2015-02-18 13:09:49 -0800,"columbus, oh",Central Time (US & Canada)
568155289146363904,negative,0.6639,Lost Luggage,0.3706,United,,MGsoundguy,,0,@united I will be stunned if my bags are in Hartford with me.  The ORD ground crew only had an hour to move my bags 200 yards,,2015-02-18 13:09:11 -0800,"Houston TX
",
568154805362950146,negative,1.0,Customer Service Issue,1.0,United,,NikoMLB,,0,"@united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter.",,2015-02-18 13:07:16 -0800,"New York, NY ",
568153151636766721,negative,1.0,Flight Booking Problems,0.6606,United,,herestorian,,0,"@united Flight was overbooked! Was offered voucher to wait &amp; take another flight. Gate agent switched me over, retracted voucher offer.",,2015-02-18 13:00:41 -0800,,
568152968257613824,positive,0.6771,,,United,,kennykhlee,,0,@united thank you!,,2015-02-18 12:59:58 -0800,San Francisco,Pacific Time (US & Canada)
568149600403660800,positive,0.6768,,0.0,United,,greghei1,,0,@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.,,2015-02-18 12:46:35 -0800,"Fremont, California",Pacific Time (US & Canada)
568149201466617856,negative,1.0,Late Flight,1.0,United,,JackAcree,,0,@united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated.,,2015-02-18 12:44:59 -0800,United States,Eastern Time (US & Canada)
568148294087479296,negative,1.0,Flight Booking Problems,0.6458,United,,froyomama,,0,"@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found.",,2015-02-18 12:41:23 -0800,,Central Time (US & Canada)
568148282762874881,negative,1.0,Late Flight,1.0,United,,DCconnick,,0,@united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad,,2015-02-18 12:41:20 -0800,,
568148251569999873,negative,1.0,Bad Flight,0.3752,United,,RhodseyM,,0,"@united still can't dm, it's LH7631 on 21/2/15",,2015-02-18 12:41:13 -0800,London,Greenland
568148213418455041,positive,1.0,,,United,,IrisSanchezCDE,,0,@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.,,2015-02-18 12:41:04 -0800,USA,Central Time (US & Canada)
568148149610483712,negative,1.0,Customer Service Issue,0.6704,United,,scofro14,,0,"@united, I booked our flights w/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice",,2015-02-18 12:40:49 -0800,,Mountain Time (US & Canada)
568147319155073024,negative,0.6409,Flight Booking Problems,0.6409,United,,scofro14,,0,"@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare &amp; rules for this itinerary has changed' again",,2015-02-18 12:37:31 -0800,,Mountain Time (US & Canada)
568144896852299776,negative,1.0,Late Flight,1.0,United,,jesisforlovers,,0,@united my cats flight was delayed 1+hour  she will be arriving to Hawaii after 5 &amp; I won't be able to pick her up until tomorrow 😭,,2015-02-18 12:27:53 -0800,"Oahu, Hi",Central Time (US & Canada)
568144894964994048,negative,0.6368,Bad Flight,0.6368,United,,ajhoekst,,0,"@united I did not, my mind was on getting to the next flight.",,2015-02-18 12:27:53 -0800,"Novi, MI",Eastern Time (US & Canada)
568144831496593408,negative,1.0,Lost Luggage,1.0,United,,zackintheusa,,0,@united now you've lost my bags too.  At least nobody has done anything to help out.  This is absurd.,,2015-02-18 12:27:38 -0800,"columbus, oh",Central Time (US & Canada)
568144589162287105,negative,1.0,Customer Service Issue,0.3471,United,,JeffPfeifer,,0,@united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+.  Forget upgrades - just want legroom. #unitedfail,,2015-02-18 12:26:40 -0800,"Denver, CO",Mountain Time (US & Canada)
568143658089717761,negative,1.0,Customer Service Issue,0.35200000000000004,United,,herestorian,,0,@united offered me a voucher to switch flights. Now voucher offer doesn’t exist &amp; the gate agent switched me to a delayed flight!,,2015-02-18 12:22:58 -0800,,
568141442951942146,neutral,0.672,,0.0,United,,jordanslott,,0,@united when southwest did this to us -- a mechanical problem at least they gave us round trip vouchers. Will you step up to the pLate Flight too?,,2015-02-18 12:14:10 -0800,"Jersey City, NJ",
568141110217805824,negative,1.0,Flight Booking Problems,0.6526,United,,jenny0z,,0,@united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees,,2015-02-18 12:12:50 -0800,new york city ,
568140850963881984,negative,1.0,Lost Luggage,0.6733,United,,prof_west,,0,"@united Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M).",,2015-02-18 12:11:49 -0800,"Edmonton, Alberta, Canada",Mountain Time (US & Canada)
568140595580919808,negative,0.6578,Lost Luggage,0.6578,United,,kennykhlee,,0,@united my friend lost luggage on flight 1547. What to do?,,2015-02-18 12:10:48 -0800,San Francisco,Pacific Time (US & Canada)
568140506116571136,positive,1.0,,,United,,RhodseyM,,0,"@united sweet, follow back and I'll get the dm off",,2015-02-18 12:10:26 -0800,London,Greenland
568138258108051457,neutral,0.6651,,0.0,United,,yentruok720,,0,@united my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee?,,2015-02-18 12:01:30 -0800,DC,
568137238267047936,positive,1.0,,,United,,chrismackwpg,,0,@united all good! Next flight was a little delayed so it all worked 👍,,2015-02-18 11:57:27 -0800,,Central Time (US & Canada)
568135523530899456,neutral,0.6944,,0.0,United,,Kthrngllcksn,,0,@united flight 5431,,2015-02-18 11:50:38 -0800,,Central Time (US & Canada)
568134243177463815,negative,1.0,Flight Attendant Complaints,0.6559,United,,RohKapx1,,1,"@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience",,2015-02-18 11:45:33 -0800,DFW & SF,Central Time (US & Canada)
568134171761065984,negative,1.0,Flight Attendant Complaints,0.6775,United,,Perisspiceladle,,1,@united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!,,2015-02-18 11:45:16 -0800,"San Francisco Bay Area, USA",Central Time (US & Canada)
568133255410671617,neutral,0.6701,,0.0,United,,Boruch_1,,0,@united @ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you.,,2015-02-18 11:41:38 -0800,,London
568132619092795392,negative,1.0,Bad Flight,0.3443,United,,sasharashid,,0,@united Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :(,,2015-02-18 11:39:06 -0800,,Eastern Time (US & Canada)
568132185741500416,negative,1.0,Late Flight,1.0,United,,JackAcree,,0,"@united Nice ""partners"" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R",,2015-02-18 11:37:23 -0800,United States,Eastern Time (US & Canada)
568129947752992768,negative,1.0,Late Flight,1.0,United,,jordanslott,,0,@united UA1740 just admit you have no clue when flight will leave Denver. #unfriendlyskies,,2015-02-18 11:28:29 -0800,"Jersey City, NJ",
568129909408841728,negative,0.3654,Flight Booking Problems,0.3654,United,,MetinErtas06,,0,"@united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help.",,2015-02-18 11:28:20 -0800,,
568129848910204929,negative,1.0,Late Flight,0.3557,United,,theo,,1,@united Just had the worst experience ever flying with you,,2015-02-18 11:28:05 -0800,São Paulo / Brasil,Brasilia
568129661227499524,negative,1.0,Late Flight,1.0,United,,jordanslott,,0,@United UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs.,,2015-02-18 11:27:21 -0800,"Jersey City, NJ",
568129652625158147,negative,1.0,Late Flight,1.0,United,,Kthrngllcksn,,0,@united why is my flight from mke to ord getting delayed? Our gate attendant is not communicating!,,2015-02-18 11:27:19 -0800,,Central Time (US & Canada)
568128387576762370,negative,1.0,Bad Flight,1.0,United,,Vic_Sutter,,0,"@united my plane sounds like  a DJ  scratching is this normal? If so, will this eventually be a new entertainment fee.",,2015-02-18 11:22:17 -0800,Las Vegas ,Hawaii
568127465224323072,neutral,0.647,,,United,,lorenzosimpson,,0,@united chase says no referral bonus. Thanks.,,2015-02-18 11:18:37 -0800,,Eastern Time (US & Canada)
568127152450871296,negative,1.0,Flight Booking Problems,0.6571,United,,syndscu,,0,"@united how can i trust United with future Flight Booking Problemss when a confirmed, ticketed and purchased ticket is Cancelled Flightled after the fact?",,2015-02-18 11:17:23 -0800,,
568123356899250176,negative,1.0,Late Flight,0.3626,United,,zackintheusa,,0,@united rebooked.  This one is Late Flight too.,,2015-02-18 11:02:18 -0800,"columbus, oh",Central Time (US & Canada)
568123268231602176,negative,1.0,Late Flight,1.0,United,,zackintheusa,,0,@united 2nd Late Flight flight today,,2015-02-18 11:01:57 -0800,"columbus, oh",Central Time (US & Canada)
568123098546843648,negative,0.6459,Cancelled Flight,0.32299999999999995,United,,lymanm8,,0,"@united if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?",,2015-02-18 11:01:16 -0800,,
568122371854307328,negative,1.0,Bad Flight,1.0,United,,RobBogart,,0,"@united 3586 from IAD to BUF.  Incredibly loud, and like a third world 70s inner city metro bus.  #lowstandards http://t.co/m67WnBglXQ",,2015-02-18 10:58:23 -0800,DC/SF/BFLO,
568122284474544128,neutral,0.653,,0.0,United,,ptau,,0,@united Cancelled Flighting. bought a ticket for a friend but cant get the credit under my name,,2015-02-18 10:58:02 -0800,Chasing Carmen San Diego,Central Time (US & Canada)
568121964444950529,positive,0.701,,,United,,LeeRose20,,0,@united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http://t.co/owMaXOyEhZ,,2015-02-18 10:56:46 -0800,West Wickham Kent ! ,
568118981170606080,negative,0.6838,Flight Booking Problems,0.6838,United,,dr_spencer,,0,@united 16 days for one flight and 8 for the other (roundtrip).,"[0.0, 0.0]",2015-02-18 10:44:54 -0800,Nicaragua,Central America
568118452965085184,positive,1.0,,,United,,Thejetsetjulie,,0,@united I am blown away by stellar #custserv !! Thank you &lt;3 http://t.co/JOrEScfb4x,,2015-02-18 10:42:48 -0800,Instagram @thejetsetjulie,Quito
568117667879628800,negative,1.0,Bad Flight,0.3548,United,,rsparno,,0,@united your overall experience of flying is not friendly,,2015-02-18 10:39:41 -0800,"Belle Mead, NJ",Quito
568116996761452544,negative,1.0,Late Flight,1.0,United,,JimTrotter_NFL,,0,@united a good start would be  to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.,,2015-02-18 10:37:01 -0800,San Diego,Pacific Time (US & Canada)
568116146899169280,negative,1.0,Customer Service Issue,0.6558,United,,GYank,,0,@united annnnddddd I'm going to lose my first class seat on the flight they shuffle me to,,2015-02-18 10:33:39 -0800,"LA, NY, Chicago & St.Louis",
568115946738597888,positive,0.6705,,0.0,United,,adler_edward,,0,@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.,,2015-02-18 10:32:51 -0800,,
568115588024963072,negative,1.0,Late Flight,1.0,United,,GYank,,0,@united 6 hour mechanical delay...killing me,,2015-02-18 10:31:25 -0800,"LA, NY, Chicago & St.Louis",
568115014139162625,negative,1.0,Lost Luggage,0.3441,United,,MGsoundguy,,0,@united every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days.  Please prove me wrong.,,2015-02-18 10:29:09 -0800,"Houston TX
",
568114394397147137,neutral,0.6764,,,United,,eriwn9,,0,@united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http://t.co/1L9sCWPhph,,2015-02-18 10:26:41 -0800,,
568112237765722113,negative,1.0,Late Flight,1.0,United,,TammyJacksonEJ,,0,@united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver,"[39.85823091, -104.67802376]",2015-02-18 10:18:07 -0800,,Quito
568111503812870144,negative,1.0,Customer Service Issue,0.3492,United,,SFWWflyfish,,0,@united KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k,,2015-02-18 10:15:12 -0800,"Austin, TX",Eastern Time (US & Canada)
568110568097374208,neutral,1.0,,,United,,TheClayFox,,0,@united please help! Left my iPad Air 2 on my flight from NYC to Paris yesterday and can’t get in touch with anyone locally. What to do?,"[0.0, 0.0]",2015-02-18 10:11:29 -0800,New York City (Silicon Alley),Eastern Time (US & Canada)
568109963509415936,negative,1.0,Bad Flight,0.6737,United,,Max_Tau,,0,@united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is.,,2015-02-18 10:09:04 -0800,Amsterdam NL,Athens
568109878754934784,negative,1.0,Customer Service Issue,0.6484,United,,eatgregeat,,0,"@united you mean like my mailing address and rate? By the surliness of my United ""coworkers"" I'm guessing our benefits aren't great.","[29.97877958, -95.33246329]",2015-02-18 10:08:44 -0800,,Eastern Time (US & Canada)
568109598034554880,negative,1.0,Customer Service Issue,0.6341,United,,Bhuvanasaurus,,0,@united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system,,2015-02-18 10:07:37 -0800,,
568109592338518016,negative,1.0,Can't Tell,0.7093,United,,frqnttraveler,,0,@united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap.,,2015-02-18 10:07:36 -0800,california,
568109565796958209,negative,1.0,Lost Luggage,1.0,United,,c9n0thing,,0,"@united Yeah, bag is on the way. As per usual.  I'm actually getting used to getting it delivered to me, its kind of nice in a sense.",,2015-02-18 10:07:30 -0800,San Diego,Pacific Time (US & Canada)
568108909480824832,neutral,1.0,,,United,,BWithering,,0,@united How much is baggage check for International flights?,,2015-02-18 10:04:53 -0800,"Raleigh, NC  SoCal",Eastern Time (US & Canada)
568107551553794049,negative,1.0,Flight Booking Problems,0.6496,United,,monotaga,,0,@united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet,,2015-02-18 09:59:29 -0800,"San Francisco, CA",Central Time (US & Canada)
568107363195973633,negative,1.0,Customer Service Issue,1.0,United,,Scotti,,0,"@United Wonder why people hate dealing with airlines?  Ridiculous and inflexible ""policies"".  I need a phone number and a resolution.  Now.",,2015-02-18 09:58:44 -0800,"Grand Junction, CO",Mountain Time (US & Canada)
568105932917481472,negative,0.6606,Cancelled Flight,0.6606,United,,MetinErtas06,,0,@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems,,2015-02-18 09:53:03 -0800,,
568105220410105857,negative,1.0,Flight Booking Problems,0.6747,United,,greghei1,,0,"@united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way",,2015-02-18 09:50:14 -0800,"Fremont, California",Pacific Time (US & Canada)
568104397869350912,positive,0.6458,,0.0,United,,greghei1,,0,"@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs.",,2015-02-18 09:46:57 -0800,"Fremont, California",Pacific Time (US & Canada)
568103618500530176,neutral,1.0,,,United,,willyvideo,,0,@united #sfo #ClearVision #TV4U @ United Terminal SFO Airport http://t.co/Q9bYn9pCTf,"[37.62006843, -122.38822083]",2015-02-18 09:43:52 -0800,,Pacific Time (US & Canada)
568101609894342656,negative,1.0,Can't Tell,0.6658,United,,harris,,0,"2/2 @united You don't really care about our comfort, you care about profitability. That's fine, just own up to it. #unfriendlyskies",,2015-02-18 09:35:53 -0800,NYC,Eastern Time (US & Canada)
568101444391276544,negative,0.7113,Bad Flight,0.3814,United,,harris,,0,1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.,,2015-02-18 09:35:13 -0800,NYC,Eastern Time (US & Canada)
568101176551452673,negative,1.0,Late Flight,1.0,United,,karinafmanalo,,0,@united missing this wedding because of these delays would not be cool,,2015-02-18 09:34:09 -0800,"Arlington, VA",
568100858954522625,negative,1.0,Can't Tell,0.6902,United,,harris,,0,@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies,,2015-02-18 09:32:54 -0800,NYC,Eastern Time (US & Canada)
568100000418250752,negative,1.0,Cancelled Flight,0.35,United,,zackintheusa,,0,"@united what do you think missing meetings is worth?  A flight voucher?  I fly all the time, so what would make it right?",,2015-02-18 09:29:29 -0800,"columbus, oh",Central Time (US & Canada)
568099620456423424,negative,0.6988,Bad Flight,0.6988,United,,OMGreller,,0,"@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA",,2015-02-18 09:27:58 -0800,on my iPhone,
568098115988918273,negative,0.7044,Can't Tell,0.3771,United,,elisanader,,0,@united  why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it &amp; it's now impossible! I even called.,,2015-02-18 09:22:00 -0800,D.C.ish ,Eastern Time (US & Canada)
568096772939067392,positive,1.0,,,United,,zackintheusa,,0,@united it's amazing really.,,2015-02-18 09:16:40 -0800,"columbus, oh",Central Time (US & Canada)
568096711450566657,negative,0.6551,Customer Service Issue,0.3356,United,,zackintheusa,,0,@united Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate,,2015-02-18 09:16:25 -0800,"columbus, oh",Central Time (US & Canada)
568095956866093057,neutral,1.0,,,United,,thereal_SNL,,0,@united if I have credit from a flight I Cancelled Flightled does the new flt have to be booked by 1 yr from orig purchase date or flown by that date?,,2015-02-18 09:13:25 -0800,District of Columbia,Eastern Time (US & Canada)
568095662262358016,neutral,1.0,,,United,,jerry_eckerman,,0,@united this is me and my partners first trip to #NYC I bought the tickets at the same time Please seat us next to each other ConF# ILC0HP,,2015-02-18 09:12:15 -0800,"Orlando, Florida",
568094839063089153,negative,1.0,Flight Booking Problems,0.6729,United,,ptau,,0,"@united its ridic you cant transfer credit, you have my $400 &amp; youre taking $200 of it for Cancelled Flightling. Atleast let me keep the credit damn",,2015-02-18 09:08:58 -0800,Chasing Carmen San Diego,Central Time (US & Canada)
568094342302322688,positive,0.35200000000000004,,0.0,United,,mfuld,,0,"@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US.",,2015-02-18 09:07:00 -0800,"New York, NY",America/New_York
568094311159476224,negative,0.7024,Late Flight,0.7024,United,,lynchbieberfan,,0,@united a plane took our gate and now we're just waiting in a lot at DIA,,2015-02-18 09:06:53 -0800,,Mountain Time (US & Canada)
568093443823693824,negative,0.6771,Bad Flight,0.6771,United,,jerry_eckerman,,0,"@united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP",,2015-02-18 09:03:26 -0800,"Orlando, Florida",
568092350355865600,negative,1.0,Can't Tell,0.6821,United,,eatgregeat,,0,@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.,"[29.98605741, -90.25189405]",2015-02-18 08:59:05 -0800,,Eastern Time (US & Canada)
568092209368719360,negative,0.6735,Can't Tell,0.3469,United,,urno12,,0,@united on your website it says 10 days. Its been 16 and counting.,,2015-02-18 08:58:32 -0800,bonkers in Yonkers,New Delhi
568092044964421632,neutral,0.6437,,0.0,United,,javadogs,,0,@united one last thing....United club crackers...nabisco?? Where are the Pepperidge Farms?,,2015-02-18 08:57:52 -0800,,
568091960709230592,negative,1.0,Customer Service Issue,1.0,United,,1LovePT,,0,@united the lack of customer service is astounding https://t.co/72RMpkOGwu #2daysofhell,,2015-02-18 08:57:32 -0800,Canada,Eastern Time (US & Canada)
568090924141703169,neutral,0.6774,,0.0,United,,katieaune,,0,"@united ha, this happened 10 years ago. i haven't flown with you since.",,2015-02-18 08:53:25 -0800,Chicago,Central Time (US & Canada)
568090851907207169,negative,1.0,Lost Luggage,1.0,United,,c9n0thing,,0,@united my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months.  Where my free miles at?!,,2015-02-18 08:53:08 -0800,San Diego,Pacific Time (US & Canada)
568090000199270400,negative,1.0,Flight Attendant Complaints,0.3874,United,,Wrigley_Kid,,0,@united of course but they were just as helpless as everyone else .,,2015-02-18 08:49:45 -0800,"Wrigley, California ☀",Pacific Time (US & Canada)
568089179520954368,positive,1.0,,,United,,LocalKyle,,0,"@united Flew ORD to Miami and back and  had great crew, service on both legs. THANKS",,2015-02-18 08:46:29 -0800,Illinois,Central Time (US & Canada)
568088967419023360,negative,0.6484,Late Flight,0.3407,United,,1LovePT,,0,@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews,,2015-02-18 08:45:39 -0800,Canada,Eastern Time (US & Canada)
568088470712950784,negative,1.0,Customer Service Issue,1.0,United,,SteefFleur,,0,@united another week has passed and I hoped that I would have had a response by now,,2015-02-18 08:43:40 -0800,Amsterdam,
568087744078954497,negative,1.0,Customer Service Issue,1.0,United,,Z_J_M_,,0,@united there's no reason it should take 7-10 days to respond.,,2015-02-18 08:40:47 -0800,,Eastern Time (US & Canada)
568087085120233473,negative,1.0,Customer Service Issue,0.6737,United,,jamescmcpherson,,0,"@united yes, I know that. The question is ""why is that still the case""? #fail",,2015-02-18 08:38:10 -0800,Brisbane,Brisbane
568086132346322945,negative,1.0,Bad Flight,1.0,United,,thedigitalken,,0,@united There are Exit-Row window shades in approx 11% of the windows  of your RJ-145s. &lt;--a frequent flyer http://t.co/aOEaeszDLX,,2015-02-18 08:34:23 -0800,,Central Time (US & Canada)
568085949663584256,positive,0.6809,,0.0,United,,Raretturner,,0,@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time &amp; apologized for yesterday,,2015-02-18 08:33:39 -0800,"Washington, DC",Eastern Time (US & Canada)
568085636592349184,negative,1.0,Late Flight,0.6701,United,,barneykelley,,0,@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united,,2015-02-18 08:32:24 -0800,"New Canaan, Ct",
568084717481775104,negative,0.6465,Can't Tell,0.6465,United,,1LovePT,,1,@united perhaps you could fix this? https://t.co/72RMpkOGwu and this https://t.co/901HLNgBtX #answerthis,,2015-02-18 08:28:45 -0800,Canada,Eastern Time (US & Canada)
568084167390564353,negative,1.0,Can't Tell,0.6508,United,,barneykelley,,0,@united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines,,2015-02-18 08:26:34 -0800,"New Canaan, Ct",
568082658741215235,negative,1.0,Customer Service Issue,0.6846,United,,SFWWflyfish,,0,@united JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card,,2015-02-18 08:20:34 -0800,"Austin, TX",Eastern Time (US & Canada)
568081386520723456,negative,1.0,Bad Flight,0.3566,United,,grgortiz,,0,.@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris,"[0.0, 0.0]",2015-02-18 08:15:31 -0800,"Salt Lake City, UT",Mountain Time (US & Canada)
568081281910587392,negative,1.0,Can't Tell,0.6577,United,,harris,,0,.@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies,,2015-02-18 08:15:06 -0800,NYC,Eastern Time (US & Canada)
568080133195755520,negative,0.6987,Flight Booking Problems,0.6987,United,,greghei1,,1,"@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned ""confirmed"" certificates?",,2015-02-18 08:10:32 -0800,"Fremont, California",Pacific Time (US & Canada)
568078967602860032,neutral,0.7008,,,United,,AB44685998,,0,@united You please do not burn my dreams !!!  #burningman tickets sales today.,,2015-02-18 08:05:54 -0800,Warsaw,Amsterdam
568078441364393985,negative,1.0,Customer Service Issue,0.6486,United,,GYank,,0,"@united worst agents in US at Ft. Lauderdale Airport; passengers stand in line, getting status alerts &amp; still didn't make an announcement",,2015-02-18 08:03:49 -0800,"LA, NY, Chicago & St.Louis",
568077514905505792,negative,0.657,Customer Service Issue,0.657,United,,mwbotelho,,0,@united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR.,,2015-02-18 08:00:08 -0800,Curitiba,Brasilia
568077199162658816,neutral,1.0,,,United,,Bevil_Sarah,,1,@united can you send a personal plane to get us out of school? It's icing and we don't want to get stuck here @ansleyhutson @emily_donneIIy,,2015-02-18 07:58:53 -0800,Mill Creek HS,
568076556997775360,neutral,1.0,,,United,,AlMehairiAUH,,0,@united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek,,2015-02-18 07:56:20 -0800,Abu Dhabi,Abu Dhabi
568072822955896832,neutral,0.6793,,0.0,United,,michaelkearn,,0,"@united FAIL set to song. http://t.co/Axpn28xiQB ""United Breaks Guitars"" &lt; LMAO!",,2015-02-18 07:41:29 -0800,"Minneapolis, MN",Central Time (US & Canada)
568072136192966656,neutral,0.6366,,,United,,rabbijfranklin,,0,"@united yes, would love an upgrade or voucher,  please give me a call 9148445695",,2015-02-18 07:38:46 -0800,Needham,Atlantic Time (Canada)
568071159285022720,neutral,0.669,,0.0,United,,EnriqueGtz_,,0,"@united how come it's cheaper to fly to BKK than NRT even though to get to BKK you take an extra flight, from NRT!",,2015-02-18 07:34:53 -0800,Mexico City,Central Time (US & Canada)
568070338438963200,negative,1.0,Can't Tell,0.3448,United,,Bhuvanasaurus,,0,@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies &amp; expressing that.,,2015-02-18 07:31:37 -0800,,
568068509613178880,negative,1.0,Bad Flight,1.0,United,,bonvoyagedenise,,0,"@united thanks for reaching out. The seat was hard, not enough cushion. OK for short flight. BTW, UA6465 flight and crew were great!",,2015-02-18 07:24:21 -0800,"Salt Lake City, Utah",Mountain Time (US & Canada)
568068468261519360,negative,1.0,Can't Tell,0.6567,United,,JSHanselman,,0,"@united surprise me.  Otherwise, the flight is over and I don't have a good feeling about your airline.",,2015-02-18 07:24:11 -0800,"Boise, ID",Mountain Time (US & Canada)
568068216972423169,negative,1.0,Lost Luggage,1.0,United,,ShawnMMcCarthy,,0,@united we have been told that it's lost...you guys don't know where it is,,2015-02-18 07:23:11 -0800,"NA, SA, Europe",Eastern Time (US & Canada)
568067938843893761,negative,0.6786,Cancelled Flight,0.3563,United,,sheldoncharron,,0,".@united: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night.",,2015-02-18 07:22:05 -0800,Los Angeles & Vancouver,Pacific Time (US & Canada)
568067622698291200,neutral,1.0,,,United,,javadogs,,0,"@united 6344,6373, Sfo-Dfw also 1576 SFO-ORD",,2015-02-18 07:20:50 -0800,,
568067535599505408,negative,1.0,Can't Tell,0.3715,United,,cleo_riley,,0,"@united Disappointed,UNITED did NOT feed small CHILDREN on a 5 &amp; half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for",,2015-02-18 07:20:29 -0800,,Amsterdam
568067065388642304,positive,1.0,,,United,,WestlakeSarah,,0,@united Thanks to supervisor Miriam who provided me with great customer service. #finally,,2015-02-18 07:18:37 -0800,"New York, NY",Quito
568064842466250752,negative,1.0,Lost Luggage,1.0,United,,dexhandle,,0,@united Filled out at the airport as part of a long day made longer.,,2015-02-18 07:09:47 -0800,DC,Eastern Time (US & Canada)
568064545568092160,positive,1.0,,,United,,TravelRater,,0,@united -today the staff @ MSP took customer service to a new level. My father passed away last night &amp; you helped me get home today! Thanks,,2015-02-18 07:08:36 -0800,,
568063784318832640,negative,1.0,Late Flight,1.0,United,,jabbs7,,0,"@united UA6255 delayed out of #winnipeg because the plane was ""frozen""! #fail Will I make my connection on UA1059? #tightconnection #Denver",,2015-02-18 07:05:34 -0800,Founder @catapultgrp @ilikeoi,Central Time (US & Canada)
568062811856703489,negative,0.701,Late Flight,0.701,United,,rabbijfranklin,,0,"@united  delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695",,2015-02-18 07:01:43 -0800,Needham,Atlantic Time (Canada)
568062560198664192,neutral,0.6842,,,United,,WeatherWes,,0,@united flying out of STL Saturday where they are expecting ice &amp; snow. When should we start looking for travel waivers? Thanks!,,2015-02-18 07:00:43 -0800,"Raleigh, North Carolina",Eastern Time (US & Canada)
568061931761864704,neutral,1.0,,,United,,jaciMugg,,0,@united Can I add miles from my January Air China flight to my MileagePlus account?,,2015-02-18 06:58:13 -0800,,Quito
568061117429231616,negative,1.0,Lost Luggage,1.0,United,,ColtSTaylor,,0,. @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags,"[33.75357228, -116.36206155]",2015-02-18 06:54:59 -0800,All Over The World,
568059091848962048,negative,0.6837,Late Flight,0.3673,United,,TV2Frode,,0,@united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening,,2015-02-18 06:46:56 -0800,"Bergen, Norway",Copenhagen
568058934428372992,positive,1.0,,,United,,andtheretheygo,,0,"@united Great, thank you!",,2015-02-18 06:46:18 -0800,,
568057346607460354,neutral,0.6953,,0.0,United,,fatabdula,,0,@united I submitted a status match last week and have not heard back. Im a delta customer looking to switch to United. Please assist.,,2015-02-18 06:40:00 -0800,,Eastern Time (US & Canada)
568057226776219648,negative,1.0,Customer Service Issue,0.6772,United,,sasharashid,,0,@united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!!,,2015-02-18 06:39:31 -0800,,Eastern Time (US & Canada)
568057046303576065,negative,0.7065,Customer Service Issue,0.3587,United,,M_aggiee,,0,@united right... Are you guys charging for the air we breathe next?,,2015-02-18 06:38:48 -0800,New York,
568056439291256832,neutral,0.6567,,0.0,United,,javadogs,,0,@united did not get names...Dallas flight and Chicago,,2015-02-18 06:36:23 -0800,,
568055509795901440,negative,1.0,Can't Tell,0.6621,United,,JSHanselman,,0,"@united in other words... sorry, not sorry.  Plenty of other airlines... and I travel A LOT.",,2015-02-18 06:32:42 -0800,"Boise, ID",Mountain Time (US & Canada)
568054377421901824,negative,1.0,Late Flight,0.6696,United,,jcatwood,,0,@united delayed agAin by United. Gate agent was borderline rude when I asked her a flight status question. What is happening to United?,,2015-02-18 06:28:12 -0800,"Wellesley, MA",Eastern Time (US & Canada)
568052677881565185,negative,0.6222,Customer Service Issue,0.6222,United,,WestlakeSarah,,0,@united I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP.  #letsworktogether,,2015-02-18 06:21:26 -0800,"New York, NY",Quito
568049646062444544,negative,1.0,Customer Service Issue,0.6904,United,,zackintheusa,,1,"@united just give up.  Your service is terrible.  If I wasn't forced to use United on certain routes, I never would.",,2015-02-18 06:09:24 -0800,"columbus, oh",Central Time (US & Canada)
568049335235010562,positive,0.6889,,,United,,Official_KTC,,0,@united Club in Denver is dope 👌,,2015-02-18 06:08:10 -0800,Chicago,Central Time (US & Canada)
568048515932426241,negative,1.0,longlines,0.6838,United,,OwlyJulie,,0,"@united I'm checked in, agent wouldn't tag my bags at 7am. Now I'm standing in line hell.",,2015-02-18 06:04:54 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
568047650945298432,negative,0.6421,Late Flight,0.3368,United,,OwlyJulie,,0,@united we are never going to get to out gate at this rate.,,2015-02-18 06:01:28 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
568047159746174976,negative,1.0,Can't Tell,0.6632,United,,OwlyJulie,,0,@united this is getting ridiculous. Now we're missing our connection.,,2015-02-18 05:59:31 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
568046603916996609,negative,1.0,Can't Tell,0.3593,United,,greghei1,,0,@united Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?,,2015-02-18 05:57:18 -0800,"Fremont, California",Pacific Time (US & Canada)
568046298080923649,negative,0.6386,Flight Booking Problems,0.6386,United,,k8slo,,0,@united I locked myself out of my account and needed access to book a flight.,,2015-02-18 05:56:05 -0800,Washington DC,Eastern Time (US & Canada)
568043126775943168,neutral,1.0,,,United,,annricord,,0,@united @annricord January 15th.,,2015-02-18 05:43:29 -0800,Canmore,Mountain Time (US & Canada)
568042973688139777,negative,1.0,Customer Service Issue,0.6786,United,,OwlyJulie,,0,@united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person.,,2015-02-18 05:42:53 -0800,"Ottawa, Canada",Eastern Time (US & Canada)
568039503602065408,negative,1.0,Can't Tell,0.3384,United,,sghertz,,0,@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size,,2015-02-18 05:29:05 -0800,"New York, NY",Eastern Time (US & Canada)
568037880859222016,positive,1.0,,,United,,LarryLipschultz,,0,@united sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise,,2015-02-18 05:22:39 -0800,Meridian ID,Mountain Time (US & Canada)
568037433503145984,negative,1.0,Lost Luggage,0.6421,United,,ppetersky,,0,@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.,,2015-02-18 05:20:52 -0800,"Littleton, CO",Mountain Time (US & Canada)
568036157482602497,negative,1.0,Flight Attendant Complaints,1.0,United,,NursesLeading,,0,@united yes staff were rude  and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!,,2015-02-18 05:15:48 -0800,,
568036095088160768,negative,0.6622,Lost Luggage,0.3328,United,,Z_J_M_,,0,@united Monday evening.,,2015-02-18 05:15:33 -0800,,Eastern Time (US & Canada)
568035703768154112,neutral,1.0,,,United,,SpartanBishop,,0,"@united is pri boarding for ""Active Military"" or only ""In Uniform?"" 90% can't travel in uniform for OPSEC reason, even on official travel",,2015-02-18 05:14:00 -0800,"Denver, CO",
568034650477580289,neutral,1.0,,,United,,CombatBarbie318,,0,@united leisure. Military personnel for safety reason R highly recommended to not travel in uniform,,2015-02-18 05:09:48 -0800,Wherever the Army sends me,Central Time (US & Canada)
568034530667274240,negative,1.0,Flight Booking Problems,0.34299999999999997,United,,EEMarone,,0,@United ticket counter Masters out of SMF not very helpful.,,2015-02-18 05:09:20 -0800,,
568031932719566849,positive,1.0,,,United,,iamtedking,,0,"@united cool, thanks.",,2015-02-18 04:59:00 -0800,,Eastern Time (US & Canada)
568030057769410560,negative,1.0,Lost Luggage,1.0,United,,leonefitz,,0,@united my baggage is in shannon now so never mind u can work on giving me some $$$ back now,,2015-02-18 04:51:33 -0800,,
568023874970861568,negative,1.0,Bad Flight,0.6816,United,,Tony_Ciccolella,,0,"@united if you're listening, why are you the lowest provider of inflight wifi? Get with the times!","[37.94357634, -121.69565906]",2015-02-18 04:26:59 -0800,"Brentwood, CA",Pacific Time (US & Canada)
568020431036420096,negative,1.0,Lost Luggage,1.0,United,,darrenw162,,0,@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!,,2015-02-18 04:13:18 -0800,,
568017128286261248,negative,1.0,Lost Luggage,1.0,United,,leonefitz,,0,"@united is the biggest joke of a company,I will never fly with them again! 3 days now waiting for my bag, they don't even know where it is!",,2015-02-18 04:00:11 -0800,,
568011684067078144,negative,1.0,Late Flight,1.0,United,,laurenaddell,,0,@united why haven't you updated that flight 4411 is delayed? Super frustrating,,2015-02-18 03:38:33 -0800,"New York, New York",Eastern Time (US & Canada)
568005542997860352,neutral,0.6743,,0.0,United,,MickGriffin,,0,@united How long can I expect the formal response to take?,,2015-02-18 03:14:09 -0800,Gdansk / Manchester,London
567999609248858112,neutral,1.0,,,United,,thebavers,,0,"@united Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks",,2015-02-18 02:50:34 -0800,"Alvechurch, Worcestershire, UK",
567997819560333313,neutral,1.0,,,United,,tashtb,,0,"@united Do you mean ""fortunately""? I don't want my flight to be affected! 😉",,2015-02-18 02:43:27 -0800,"London, UK ",
567987484556013568,neutral,0.6754,,,United,,aircargoweek,,0,"@united volumes, profit up http://t.co/pKfI9bTtzf #aviation #aircargo http://t.co/BBj6kMTYUl",,2015-02-18 02:02:23 -0800,"Redhill, UK",London
567987284613545984,negative,1.0,Can't Tell,0.3516,United,,iamtedking,,0,"@United what the...? I go into the ""all airlines lounge"" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted",,2015-02-18 02:01:36 -0800,,Eastern Time (US & Canada)
567985715017072640,negative,1.0,Customer Service Issue,1.0,United,,urno12,,0,@united Y do U not reply to customer refund forms??????????? #unitedairlines,,2015-02-18 01:55:21 -0800,bonkers in Yonkers,New Delhi
567985483135000576,negative,1.0,Customer Service Issue,1.0,United,,urno12,,0,@united &lt;&lt;&lt;&lt;&lt;------- shoddy customer service. Of no use whatsoever. #unitedairline,,2015-02-18 01:54:26 -0800,bonkers in Yonkers,New Delhi
567985128422690816,negative,0.6915,Customer Service Issue,0.6915,United,,urno12,,0,@united &lt;&lt;&lt;&lt;&lt;&lt;-------- do not reply to emails?,,2015-02-18 01:53:01 -0800,bonkers in Yonkers,New Delhi
567984939221852160,negative,1.0,Customer Service Issue,0.6688,United,,urno12,,0,"@united it has now been 16 days since i applied for my compensation?

Y have i had no correspondence",,2015-02-18 01:52:16 -0800,bonkers in Yonkers,New Delhi
567982195471736833,neutral,0.6768,,0.0,United,,SouthernYank34,,0,@united it sucks not having the money to book a flight to see the love of my life. 2600 miles away.,,2015-02-18 01:41:22 -0800,wishing i was in Vernon,
567969159927205888,negative,1.0,Customer Service Issue,1.0,United,,MickGriffin,,0,@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days,,2015-02-18 00:49:34 -0800,Gdansk / Manchester,London
567968123917242369,negative,1.0,Customer Service Issue,1.0,United,,BeTheBeat,,0,"@united @laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones",,2015-02-18 00:45:27 -0800,Toronto,Central Time (US & Canada)
567967937446834177,negative,1.0,Customer Service Issue,0.6471,United,,BeTheBeat,,1,"@united @laurasbrown5 What does ""dealing via email"" have anything to do with a crappy web form that is not made for mobile devices",,2015-02-18 00:44:43 -0800,Toronto,Central Time (US & Canada)
567967872263331840,neutral,1.0,,,United,,halfmoonkiid_,,0,"@united speaking of my flight, skateboards are allowed as carry on bagage right? No extra payment needed?",,2015-02-18 00:44:27 -0800,planet earth ,Paris
567967189237518337,negative,0.6869,Can't Tell,0.3541,United,,BeTheBeat,,0,"@united @PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer",,2015-02-18 00:41:44 -0800,Toronto,Central Time (US & Canada)
567966853068251136,negative,1.0,Cancelled Flight,0.6959,United,,BeTheBeat,,0,@united @PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations,,2015-02-18 00:40:24 -0800,Toronto,Central Time (US & Canada)
567963422903705601,neutral,0.6558,,0.0,United,,747_380_1127,,0,@united The link in the message I was replying to. #3thparty #ITproblems,,2015-02-18 00:26:46 -0800,Flightlever 340,London
567962289460137984,neutral,1.0,,,United,,tashtb,,0,"@united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?",,2015-02-18 00:22:16 -0800,"London, UK ",
567960564023967745,positive,0.6632,,0.0,United,,albertchatigny,,0,@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :),,2015-02-18 00:15:25 -0800,,
567957027093245952,neutral,1.0,,,United,,TheRealDJAlaska,,0,@united am I allowed to bring a duffle bag and back pack as my carry on and personal item? Flying out of NY,,2015-02-18 00:01:22 -0800,,Eastern Time (US & Canada)
567953560362733568,negative,1.0,Customer Service Issue,1.0,United,,FlyerzBlog,,0,@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!,,2015-02-17 23:47:35 -0800,,Rome
567952115588423681,negative,1.0,Lost Luggage,1.0,United,,ColtSTaylor,,0,@united How can you not know where my bags are?  You knew where they were 6 hours ago. You are killing me!  Worst service. Ever.,"[33.75538818, -116.36197002]",2015-02-17 23:41:51 -0800,All Over The World,
567951376480907264,negative,1.0,Can't Tell,1.0,United,,barneykelley,,0,@united Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines,,2015-02-17 23:38:54 -0800,"New Canaan, Ct",
567950122245623808,negative,1.0,Can't Tell,0.6633,United,,CWWMUK,,0,@united I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?,,2015-02-17 23:33:55 -0800,North West of England,
567949332395249664,negative,0.6434,Late Flight,0.3529,United,,CWWMUK,,0,"@united ok, I have that, pretty sure I had it before too but will wait and see what happens....",,2015-02-17 23:30:47 -0800,North West of England,
567947943593926657,negative,1.0,Can't Tell,0.3579,United,,roambeans,,0,@united Checking tracing information. You got 2 numbers wrong in my phone number &amp; how did a turquoise duffle bag become a black laptop bag?,,2015-02-17 23:25:16 -0800,,Mountain Time (US & Canada)
567946616792952832,negative,1.0,Flight Attendant Complaints,0.6863,United,,CombatBarbie318,,0,@united  treats service members like crap never flying again with them #UnitedAirlines  @CNN,,2015-02-17 23:20:00 -0800,Wherever the Army sends me,Central Time (US & Canada)
567946595481706496,neutral,0.3449,,0.0,United,,travellinghobby,,0,"@united Thanks. UA1121, DEN, 40 min on tarmac.",,2015-02-17 23:19:54 -0800,,Atlantic Time (Canada)
567945572746792962,negative,1.0,Lost Luggage,1.0,United,,roambeans,,0,@united What is the point of a UPC code on checked baggage if you can't tell me where my luggage is? Vacation- day 3: trying on swimsuits...,,2015-02-17 23:15:51 -0800,,Mountain Time (US & Canada)
567940050186604545,negative,0.6485,Can't Tell,0.6485,United,,CluelessTroll,,0,@united why are your SFO-&gt;BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times.,,2015-02-17 22:53:54 -0800,90210,Eastern Time (US & Canada)
567939727023673344,negative,1.0,Lost Luggage,0.7021,United,,ColtSTaylor,,0,@united how come I have no baggage updates.,"[33.75536802, -116.36197857]",2015-02-17 22:52:37 -0800,All Over The World,
567939242854215680,negative,1.0,longlines,0.6442,United,,melissaklurman,,0,"@united Thanks for your response. Bags came, but it was a long wait and priority tags weren't honored at all. Disappointing","[40.79971517, -74.25960937]",2015-02-17 22:50:41 -0800,"Montclair, NJ",Quito
567938175634702336,negative,1.0,Flight Attendant Complaints,0.6917,United,,uncmnwellness,,0,@United @UnitedAirlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy,,2015-02-17 22:46:27 -0800,"Ventura, California",Pacific Time (US & Canada)
567936625453318144,negative,0.6774,Bad Flight,0.3763,United,,cristyg3,,0,"@united hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?",,2015-02-17 22:40:17 -0800,NYC Area,Eastern Time (US & Canada)
567935142418780161,negative,1.0,Flight Booking Problems,0.7135,United,,ImHursty,,0,"@united 3 hrs searching for flts, find 1 on site &amp; can't book the $ offered bc 1 seg isn't really available. #lies #falseadvertising",,2015-02-17 22:34:24 -0800,"San Diego, CA by way of VA",
567931026686767104,negative,1.0,Can't Tell,0.3841,United,,joeketz,,0,@united next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad.,,2015-02-17 22:18:03 -0800,"Northam Stand, Southampton",Eastern Time (US & Canada)
567929586077425664,negative,1.0,Lost Luggage,1.0,United,,ColtSTaylor,,0,@united are my bags here yet?  They were at Palm Springs airport.  I was at LAX.  How come I beat my bags here.,"[33.75539049, -116.36196163]",2015-02-17 22:12:19 -0800,All Over The World,
567927725815496704,negative,1.0,Late Flight,1.0,United,,MattBellingeri,,0,@united why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding?,"[37.62063433, -122.38946673]",2015-02-17 22:04:56 -0800,"San Francisco, CA",Quito
567927596572360704,negative,1.0,Customer Service Issue,0.6579,United,,laurasbrown5,,0,@united A generic form with tons of fields asking for info you already?  Expected more as a premier platinum. Another #servicefail,,2015-02-17 22:04:25 -0800,NYC,Eastern Time (US & Canada)
567927503718731777,negative,1.0,Customer Service Issue,0.6947,United,,jamescmcpherson,,0,"@united, wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday",,2015-02-17 22:04:03 -0800,Brisbane,Brisbane
567925054853496832,neutral,1.0,,,United,,MusseZam,,0,"@united I am flying from msp to dxb, my child will turn 2 during the trip do I have to buy a return ticket for my child?",,2015-02-17 21:54:19 -0800,,
567924953976152064,negative,1.0,Lost Luggage,1.0,United,,ColtSTaylor,,0,@united I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update.,"[33.75539049, -116.36196163]",2015-02-17 21:53:55 -0800,All Over The World,
567924107183915009,positive,1.0,,,United,,kristaal4,,0,@united you guys have such big hearts.. keep up the good work,,2015-02-17 21:50:33 -0800,,
567922347669262336,negative,1.0,Flight Attendant Complaints,1.0,United,,JayarWalker,,0,@united Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology,,2015-02-17 21:43:33 -0800,,
567921825948250112,negative,1.0,Late Flight,0.6675,United,,aroth725,,0,"@united I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible.",,2015-02-17 21:41:29 -0800,,Central Time (US & Canada)
567921406807261184,negative,0.3452,Can't Tell,0.3452,United,,Tgoody9,,0,"@united unless it's on you guys, im good.","[27.98622757, -82.5414547]",2015-02-17 21:39:49 -0800,"Sarasota, Florida ",Central Time (US & Canada)
567920067364540416,negative,0.6859999999999999,Flight Booking Problems,0.6859999999999999,United,,GregoryTheGr8,,0,@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol,,2015-02-17 21:34:30 -0800,So Cal,Pacific Time (US & Canada)
567919961055711232,neutral,0.6475,,0.0,United,,GregoryTheGr8,,0,"@united even with the multiplier the ticket price will still never equal the amount of miles you travel, even for transatlantic flights!",,2015-02-17 21:34:04 -0800,So Cal,Pacific Time (US & Canada)
567919558649995264,negative,1.0,Lost Luggage,1.0,United,,ColtSTaylor,,0,"@united missed connection, wrong city, bags at Palm Springs, but not at hotel. I am seriously tired of being treated this way.","[33.75348859, -116.36209633]",2015-02-17 21:32:28 -0800,All Over The World,
567919391515348992,negative,1.0,Lost Luggage,1.0,United,,ColtSTaylor,,1,@united Where are my bags!!!  They weren't in LAX like your promised.  9 out of 10 things today were a mess today because of you.,"[33.75348859, -116.36209633]",2015-02-17 21:31:49 -0800,All Over The World,
567919301732098048,negative,0.6722,Bad Flight,0.3364,United,,edraluk,,0,@united dang... I thought I was in a teleportation device! Ua514,,2015-02-17 21:31:27 -0800,"Brooklyn, New York",Eastern Time (US & Canada)
567918545046081537,positive,1.0,,,United,,ClaudiaStClair,,0,@united received my bag. I appreciate taking care of the matter and following up!,"[40.54989958, -111.90404484]",2015-02-17 21:28:27 -0800,"Salt Lake City, Utah",Mountain Time (US & Canada)
567916798747619328,negative,1.0,Customer Service Issue,1.0,United,,Z_J_M_,,0,@united still haven't received a response. Please direct message me for my contact information.,,2015-02-17 21:21:30 -0800,,Eastern Time (US & Canada)
567913659650805760,negative,1.0,Lost Luggage,0.6696,United,,richwinley,,1,@united I've been waiting on my bag in IAH for 45mins.  They're only 4 freaking people on that flight waiting for bags.  Fix this!!,,2015-02-17 21:09:02 -0800,TEXAS,Eastern Time (US & Canada)
567912190788771840,neutral,1.0,,,United,,unibrowd,,0,@united so if this game was the one reason I payed for @DIRECTV is there something we could work out here? http://t.co/HQDTK6aTue,,2015-02-17 21:03:12 -0800,,Central Time (US & Canada)
567907430069329920,positive,0.6367,,,United,,lynn_with_an_A,,0,@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD,,2015-02-17 20:44:17 -0800,"Brooklyn, NY",Quito
567905267033055233,negative,1.0,Bad Flight,1.0,United,,therealBruceK,,0,@united RTB&gt;IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls,,2015-02-17 20:35:41 -0800,,
567902121992921088,negative,1.0,Lost Luggage,1.0,United,,ShawnMMcCarthy,,0,"@united ""federal regulation prohibits you being separated from your bag""...yet you lose our bag and that's okay","[36.08651969, -115.13942786]",2015-02-17 20:23:11 -0800,"NA, SA, Europe",Eastern Time (US & Canada)
567901996763602945,negative,1.0,Flight Attendant Complaints,0.6447,United,,ShawnMMcCarthy,,0,@united tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees...,"[36.08652135, -115.13941959]",2015-02-17 20:22:41 -0800,"NA, SA, Europe",Eastern Time (US & Canada)
567901267063803904,neutral,1.0,,,United,,dr_spencer,,0,@united Hello. Just wondering how long it might take for Turkish Airlines flights to show up in my United miles. Thanks.,"[0.0, 0.0]",2015-02-17 20:19:47 -0800,Nicaragua,Central America
567900686089719812,negative,1.0,Can't Tell,0.6649,United,,coolingpie,,0,@united do you guys have any working planes?,,2015-02-17 20:17:29 -0800,the questions district,Eastern Time (US & Canada)
567900456460165120,negative,0.6356,Cancelled Flight,0.3355,United,,peterdawe,,0,@united we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!!,,2015-02-17 20:16:34 -0800,Toronto,
567899010045988865,negative,1.0,Can't Tell,1.0,United,,christruncer,,0,"@united again, you said to go take the time to go there, knowing what the issue was, and knowing you won’t fix it.",,2015-02-17 20:10:49 -0800,Washington DC,Eastern Time (US & Canada)
567898499540340736,negative,1.0,Late Flight,1.0,United,,kateturner9,,1,@united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!,,2015-02-17 20:08:47 -0800,"San Francisco, CA",Arizona
567897640035160064,negative,1.0,Bad Flight,0.6809,United,,agrace001,,0,@united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding  another plane and is stopped.,,2015-02-17 20:05:23 -0800,A Texan in Toronto,
567895584625020928,positive,0.6301,,0.0,United,,ramsey,,0,"@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)",,2015-02-17 19:57:13 -0800,"Nashville, TN",Central Time (US & Canada)
567895319951835137,negative,1.0,Lost Luggage,1.0,United,,ramsey,,0,"@united Yes. It was the airport person who told me the bag was still in Nashville, when I filed the claim. (1/2)",,2015-02-17 19:56:09 -0800,"Nashville, TN",Central Time (US & Canada)
567895211575111680,positive,0.669,,0.0,United,,ColtSTaylor,,0,@united The only thing you fella have done right today is get me to the pacific time zone.,"[34.01019938, -117.42860927]",2015-02-17 19:55:44 -0800,All Over The World,
567895077189627905,negative,1.0,Lost Luggage,1.0,United,,ColtSTaylor,,0,@united Ugh.  My bags were sent to Palm Springs and not to LAX as promised.  They better be at the hotel when I get there.,"[34.01352255, -117.44528297]",2015-02-17 19:55:12 -0800,All Over The World,
567894808439570433,negative,1.0,Customer Service Issue,1.0,United,,27_POWERS,,0,"@united Direct Messaged you, didn't hear anything back",,2015-02-17 19:54:07 -0800,"Costa Mesa, CA",Pacific Time (US & Canada)
567894706325188608,negative,1.0,Late Flight,0.6939,United,,caphotographix,,0,"@united yup, it just happens way too often...5 times in the last 12 months",,2015-02-17 19:53:43 -0800,,
567894187900710912,neutral,0.6388,,,United,,lisahsamuel,,0,"@united Great, thank you!! I'll send it now.",,2015-02-17 19:51:40 -0800,"Bellingham, WA",Pacific Time (US & Canada)
567893924699770880,negative,1.0,Lost Luggage,1.0,United,,larissatandy,,0,@united so who does handle bag issues? And why wouldn't you put me onto them in the first place?,,2015-02-17 19:50:37 -0800,"Vancouver, Canada",Melbourne
567893808022568961,positive,0.6842,,0.0,United,,thunderbolt,,0,@united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival,,2015-02-17 19:50:09 -0800,OAK,Pacific Time (US & Canada)
567893704058474496,neutral,0.6611,,0.0,United,,michaelassenza,,0,@united returned from vacation + went to luggage services. Golf bag was presented in clear wrap that could've been used in the first place.,,2015-02-17 19:49:44 -0800,New York City ,Quito
567892395867656193,negative,1.0,Lost Luggage,1.0,United,,darrenw162,,1,@united Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou,,2015-02-17 19:44:32 -0800,,
567892179953262592,negative,1.0,Flight Attendant Complaints,0.3516,United,,michaelassenza,,0,@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...,,2015-02-17 19:43:41 -0800,New York City ,Quito
567891481555382272,negative,1.0,Bad Flight,1.0,United,,samsonola,,0,@united when will you offer real food in american clubs like the amazing food you offer in Heathrow?,"[41.9797415, -87.9099894]",2015-02-17 19:40:54 -0800,New Orleans,Central Time (US & Canada)
567890765134852096,negative,1.0,Lost Luggage,1.0,United,,guichaves1989,,0,@united once again my bag is lost when I travel united!!!! Please do something,,2015-02-17 19:38:03 -0800,,Central Time (US & Canada)
567889601869668352,neutral,1.0,,,United,,annricord,,0,@united @annricord both!,,2015-02-17 19:33:26 -0800,Canmore,Mountain Time (US & Canada)
567887301021413376,negative,1.0,Late Flight,1.0,United,,PamSanghera,,0,@united Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR...,,2015-02-17 19:24:18 -0800,,
567886909516685312,negative,0.6632,Customer Service Issue,0.3684,United,,JennRanft,,0,@united - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years,,2015-02-17 19:22:44 -0800,,
567886894761005056,negative,1.0,Lost Luggage,0.67,United,,tomcrabtree,,0,@united did I mention one bag is an infant car seat &amp; we've been stuck with yr poor replacement on icy mtn roads,,2015-02-17 19:22:41 -0800,San Francisco,Pacific Time (US & Canada)
567886700275310592,negative,0.7067,Bad Flight,0.7067,United,,JSHanselman,,0,"@united this is in ur Hemispheres magazine. I'm open to what will u do to make the ""flight more pleasant."" http://t.co/VrQDpqEPFW",,2015-02-17 19:21:54 -0800,"Boise, ID",Mountain Time (US & Canada)
567886241179377664,negative,1.0,Flight Attendant Complaints,0.36700000000000005,United,,tomcrabtree,,0,@united hard to believe since your staff @ SFO checked them under someone by the name of #ritacomo who flew to EWR the same day.,,2015-02-17 19:20:05 -0800,San Francisco,Pacific Time (US & Canada)
567886093749604353,negative,1.0,Customer Service Issue,0.3556,United,,JSHanselman,,0,"@united it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude.",,2015-02-17 19:19:30 -0800,"Boise, ID",Mountain Time (US & Canada)
567886091975462912,negative,1.0,Customer Service Issue,0.6537,United,,laurasbrown5,,0,"@united rude cust ser agents busy chatting, then yelled bc I took pic. Put me stdby when seat. Diff agent gave me seat 30min Late Flightr. Platinum",,2015-02-17 19:19:29 -0800,NYC,Eastern Time (US & Canada)
567885401714589696,negative,1.0,Lost Luggage,1.0,United,,NursesLeading,,0,"@united I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!😢 still no bag!",,2015-02-17 19:16:45 -0800,,
567884863031762945,positive,1.0,,,United,,jmscull,,0,@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport.  Much thanks!,,2015-02-17 19:14:36 -0800,,
567884646270267392,negative,1.0,Lost Luggage,1.0,United,,mbbaker78,,0,"@united Yes, though they have not located the bag yet. It was a lovely flight outside of that.","[40.84018945, -73.93737649]",2015-02-17 19:13:45 -0800,"New York, NY",
567883674462588929,positive,1.0,,,United,,JCVersi,,0,@united Got me home amid snow &amp; Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone &amp; an upgrade. Thank you!,,2015-02-17 19:09:53 -0800,Washington DC,London
567883485542658048,negative,1.0,Customer Service Issue,0.6559999999999999,United,,tomcrabtree,,0,"@united My wife has been on the phone several times for past 3 days, with no result.",,2015-02-17 19:09:08 -0800,San Francisco,Pacific Time (US & Canada)
567883246433878018,negative,1.0,Customer Service Issue,1.0,United,,irenefromakovos,,0,@united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public.,,2015-02-17 19:08:11 -0800,,
567883234614210560,negative,1.0,Customer Service Issue,1.0,United,,JackieFerrari3,,0,"@united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know",,2015-02-17 19:08:08 -0800,Irvine,
567882603405008896,negative,1.0,Customer Service Issue,1.0,United,,JackieFerrari3,,0,@united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u.,,2015-02-17 19:05:38 -0800,Irvine,
567882458357714944,negative,1.0,Bad Flight,1.0,United,,uwbadger98,,0,"@united 12/13EWR-LAX UA1151 my seat/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund?",,2015-02-17 19:05:03 -0800,,
567881459161260032,negative,1.0,Customer Service Issue,0.6926,United,,christruncer,,0,"@united so you told me to go, knowing what the issue was, only for me to go there and find out that you won’t fix it?",,2015-02-17 19:01:05 -0800,Washington DC,Eastern Time (US & Canada)
567881305754595328,negative,1.0,Damaged Luggage,0.3476,United,,christruncer,,0,"@united so, I made it all the way to the airport, and they say they won’t fix the handle. I showed you this problem, and you said to go…?",,2015-02-17 19:00:28 -0800,Washington DC,Eastern Time (US & Canada)
567880317345771520,neutral,0.6688,,0.0,United,,klappy440,,0,@united This link in your tweet goes to someone's internal email -&gt; http://t.co/ZksX79itdN...... Probably one of your 3rd party IT contracts,,2015-02-17 18:56:33 -0800,,
567877584341479424,negative,1.0,Customer Service Issue,1.0,United,,sarahkorich,,0,@united then why do you bother responding? Your customer service is THE WORST. Never using you guys again.,,2015-02-17 18:45:41 -0800,SLC | LA ,Pacific Time (US & Canada)
567876794788872192,neutral,0.6931,,0.0,United,,JackieFerrari3,,0,@united 618 was flight out of Houston,,2015-02-17 18:42:33 -0800,Irvine,
567875594785923072,negative,1.0,Customer Service Issue,1.0,United,,JackieFerrari3,,0,@united free hotel doesn't make up for such poor customer service and disregard,,2015-02-17 18:37:47 -0800,Irvine,
567875130824658946,negative,1.0,Late Flight,0.6519,United,,JackieFerrari3,,0,@united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.,,2015-02-17 18:35:56 -0800,Irvine,
567874134174101504,negative,0.66,Late Flight,0.66,United,,JackieFerrari3,,0,@united mechanical delay occurred in Houston earlier today re: their flight to ORD,,2015-02-17 18:31:58 -0800,Irvine,
567873519356284928,neutral,0.7223,,0.0,United,,JackieFerrari3,,0,"@united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them.",,2015-02-17 18:29:32 -0800,Irvine,
567873467401371648,positive,0.6996,,,United,,crushspread,,0,"Cc @DadBoner  #boldflavors “@united: We’re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options""",,2015-02-17 18:29:19 -0800,des moines,Mountain Time (US & Canada)
567872769049825280,negative,1.0,Customer Service Issue,1.0,United,,andysiz,,0,@united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail,,2015-02-17 18:26:33 -0800,,Pacific Time (US & Canada)
567872614296862720,neutral,1.0,,,United,,lorenzosimpson,,0,@united is there a referral program for the Milageplus explorer card?,,2015-02-17 18:25:56 -0800,,Eastern Time (US & Canada)
567872182136619008,negative,1.0,Can't Tell,0.6584,United,,sarahkorich,,0,@united how else would I know it was denied?,,2015-02-17 18:24:13 -0800,SLC | LA ,Pacific Time (US & Canada)
567872136745852928,neutral,0.6729,,0.0,United,,sarahkorich,,0,@united obviously,,2015-02-17 18:24:02 -0800,SLC | LA ,Pacific Time (US & Canada)
567871780188061696,negative,1.0,Customer Service Issue,1.0,United,,1MisterHandsome,,0,"@united You allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag.
#flyunited",,2015-02-17 18:22:37 -0800,,Atlantic Time (Canada)
567871439585435648,negative,1.0,Customer Service Issue,0.6828,United,,1MisterHandsome,,0,@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice,,2015-02-17 18:21:16 -0800,,Atlantic Time (Canada)
567870608152793088,negative,1.0,Can't Tell,0.6818,United,,legendjohn11,,0,@united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive,,2015-02-17 18:17:58 -0800,,
567869544049414145,neutral,0.6563,,0.0,United,,Z_J_M_,,0,@united I sent an email describing my experience. Looking forward to a follow up to hopefully make it right.,,2015-02-17 18:13:44 -0800,,Eastern Time (US & Canada)
567869009661665280,positive,1.0,,,United,,ShariKPalmer,,0,"@united be  ""Chicago's hometown airline"" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise",,2015-02-17 18:11:37 -0800,,
567868808586620928,negative,0.6915,Can't Tell,0.6915,United,,annricord,,0,@united @annricord $856.81 the cost of one of the round trip tickets.,,2015-02-17 18:10:49 -0800,Canmore,Mountain Time (US & Canada)
567868544572063744,positive,1.0,,,United,,ChooseJeremy,,0,@united Give Cyndi &amp; Troy each a gold star.,,2015-02-17 18:09:46 -0800,"Virginia Beach, VA",Eastern Time (US & Canada)
567867311744380928,positive,1.0,,,United,,MitWinter40,,1,@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.,"[38.88839871, -94.62041633]",2015-02-17 18:04:52 -0800,Kansas City,
567867168429182976,neutral,1.0,,,United,,b29j3,,0,@united how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon?,,2015-02-17 18:04:18 -0800,,Pacific Time (US & Canada)
567864939349557248,neutral,0.6372,,0.0,United,,JackieFerrari3,,0,@united #UnitedAirlines wont wait 10min for fam w 2yr old connecting. flight leaves early instead for airport that is planes last stop today,,2015-02-17 17:55:26 -0800,Irvine,
567864117047865344,negative,1.0,Damaged Luggage,1.0,United,,christruncer,,0,"@united I can’t go back to the airport, I’m working, and won’t have time.  Are you telling me there is seriously no other way?",,2015-02-17 17:52:10 -0800,Washington DC,Eastern Time (US & Canada)
567863121479536641,neutral,1.0,,,United,,FAiRChicago,,1,@united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals,"[42.04836196, -87.74130154]",2015-02-17 17:48:13 -0800,"Chicago, IL",
567863082346627072,negative,1.0,Late Flight,1.0,United,,legendjohn11,,0,@united 3875 to Denver which we are supposed to be boarding right now but has yet to land,,2015-02-17 17:48:03 -0800,,
567862940348579840,negative,1.0,Late Flight,0.3419,United,,Tgoody9,,0,@united I've been doing this for 15 years and I've never had this many issues with any other airline.,"[40.69428253, -74.17219198]",2015-02-17 17:47:30 -0800,"Sarasota, Florida ",Central Time (US & Canada)
567862586374529026,negative,1.0,Late Flight,0.3612,United,,Tgoody9,,0,@united haha that's fine. Still won't fly @united ever again. Seems like you guys have more problems than anyone else.,"[40.69429232, -74.17208436]",2015-02-17 17:46:05 -0800,"Sarasota, Florida ",Central Time (US & Canada)
567862454576787456,negative,1.0,Can't Tell,1.0,United,,JackieFerrari3,,0,@united note: they are traveling w 2yr old. Unreal,,2015-02-17 17:45:34 -0800,Irvine,
567862181208805376,negative,0.6484,Bad Flight,0.3407,United,,JackieFerrari3,,0,@united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY,,2015-02-17 17:44:29 -0800,Irvine,
567861975419457537,positive,1.0,,,United,,JackieFerrari3,,0,@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.,,2015-02-17 17:43:39 -0800,Irvine,
567861727833894913,negative,1.0,Can't Tell,0.3518,United,,JackieFerrari3,,0,@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf,,2015-02-17 17:42:40 -0800,Irvine,
567857491284877312,neutral,0.6268,,0.0,United,,travellinghobby,,0,"@united captain ""we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates)",,2015-02-17 17:25:50 -0800,,Atlantic Time (Canada)
567856598762156032,neutral,0.6466,,0.0,United,,ReuvenN,,0,@united reinstating the kosher meals that were dropped shortly after the merger?,,2015-02-17 17:22:18 -0800,"Los Angeles, CA and the world.",Pacific Time (US & Canada)
567855926486667265,negative,1.0,Bad Flight,0.6826,United,,HishamNYC,,1,"@united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst.",,2015-02-17 17:19:37 -0800,,
567855470142197760,neutral,1.0,,,United,,ssegraves,,0,@United is it possible to upfare to P a segment where I have a GPU waitlisted?,,2015-02-17 17:17:48 -0800,PDX / LGA / TXL / ✈,Central Time (US & Canada)
567854782678982656,positive,1.0,,,United,,cbailey52,,0,"@United Bringing your ""A"" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY",,2015-02-17 17:15:05 -0800,Pittsburgh,Eastern Time (US & Canada)
567853668608925696,negative,1.0,Can't Tell,0.6553,United,,Co_Semie,,0,@united you already have vomit so you are halfway there,,2015-02-17 17:10:39 -0800,"Space City, Hong Kong, NOLA",Hong Kong
567853644420423680,negative,1.0,Customer Service Issue,1.0,United,,_Ana_Paulina,,0,@united is amazing how hard is to talk with customer service! !!,,2015-02-17 17:10:33 -0800,,Guadalajara
567853497435160577,negative,1.0,Late Flight,0.6559,United,,thunderbolt,,0,"@united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff",,2015-02-17 17:09:58 -0800,OAK,Pacific Time (US & Canada)
567853052943663104,negative,0.6566,Late Flight,0.6566,United,,cslhilo,,0,@united they held the flight for our group of nearly 20 people.,,2015-02-17 17:08:12 -0800,"Hilo, HI",Hawaii
567852704980017152,negative,1.0,Late Flight,0.6285,United,,bdognet,,1,@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver,,2015-02-17 17:06:49 -0800,Napa,Pacific Time (US & Canada)
567852278893416448,neutral,0.6837,,,United,,DanielBmxUs,,0,@united I Want a Plane dad,,2015-02-17 17:05:08 -0800,└A,Eastern Time (US & Canada)
567851359178989568,negative,1.0,Late Flight,1.0,United,,caphotographix,,0,"@united time for a rant...you delayed my flight and still forgot my luggage...then delayed on the Tarmac, moments I love you United",,2015-02-17 17:01:28 -0800,,
567851352249868288,negative,0.6369,Bad Flight,0.6369,United,,SooyunChoi,,0,"@united it was an international flight, and we didn't get our new eta until we were in the air.",,2015-02-17 17:01:27 -0800,California,Pacific Time (US & Canada)
567850537716092928,positive,0.6857,,0.0,United,,jtor0713,,0,@united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks!,,2015-02-17 16:58:13 -0800,New York ,Atlantic Time (Canada)
567850015600685056,negative,1.0,Customer Service Issue,1.0,United,,Z_J_M_,,0,@united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta !,,2015-02-17 16:56:08 -0800,,Eastern Time (US & Canada)
567849597931888640,negative,1.0,Customer Service Issue,0.6826,United,,Pat89339,,0,"@united Useless response. I need a functioning wheelchair, not a customer care form to fill out.",,2015-02-17 16:54:28 -0800,,Pacific Time (US & Canada)
567848852943953920,positive,1.0,,,United,,mortgagejake,,0,"@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!",,2015-02-17 16:51:31 -0800,toronto,Atlantic Time (Canada)
567848544893169664,neutral,0.6863,,0.0,United,,lhawthorn,,0,"@united What does ""Cabin Functionality"" mean when I'm taking a customer satisfaction survey?",,2015-02-17 16:50:17 -0800,"Amsterdam or 30,000 Feet",Amsterdam
567848374113693697,negative,1.0,Lost Luggage,1.0,United,,dwjones712,,0,@united $55 cab ride to dfw from love got me my bag. Reimburse?,,2015-02-17 16:49:37 -0800,,Quito
567848201505476608,negative,1.0,Customer Service Issue,0.7027,United,,Lucas_Wiseman,,0,@united @gg8929 Unbelievable hypocrisy!!,,2015-02-17 16:48:56 -0800,"Arlington, Texas",Central Time (US & Canada)
567847753277120512,positive,1.0,,,United,,dudleywright,,0,@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job,,2015-02-17 16:47:09 -0800,"Johnstown, Ohio",Quito
567845953245413376,positive,0.6307,,0.0,United,,palmettoblossom,,0,"@united amazing flying over 25,000 miles on #UnitedAirlines &amp; alliance last year; still got jilted out of status! #moneyelsewhere",,2015-02-17 16:39:59 -0800,,
567845500205936640,negative,1.0,Customer Service Issue,1.0,United,,1MisterHandsome,,0,"@united On top of this, a CSR went ahead and hung up on me after I called United to discuss this.",,2015-02-17 16:38:11 -0800,,Atlantic Time (Canada)
567845492849287169,negative,1.0,Lost Luggage,1.0,United,,thodge77,,1,@united now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse...,,2015-02-17 16:38:10 -0800,Memphis,Central Time (US & Canada)
567845165781532672,negative,1.0,Customer Service Issue,0.6668,United,,laurasbrown5,,0,"@united thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain",,2015-02-17 16:36:52 -0800,NYC,Eastern Time (US & Canada)
567844852135645186,neutral,0.617,,0.0,United,,1MisterHandsome,,0,"@united Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson.",,2015-02-17 16:35:37 -0800,,Atlantic Time (Canada)
567844774994014208,negative,1.0,Can't Tell,0.3444,United,,Pat89339,,0,@united The third wheelchair is broken! http://t.co/tvk0PyxQv5,,2015-02-17 16:35:19 -0800,,Pacific Time (US & Canada)
567844362601697280,positive,1.0,,,United,,TroopSwapWife,,0,"@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!",,2015-02-17 16:33:40 -0800,"Hampton Roads, Virginia",Atlantic Time (Canada)
567842806930239488,positive,0.6559999999999999,,,United,,egspoony,,0,@united ooh thanks!,,2015-02-17 16:27:29 -0800,"Chicago, IL",Central Time (US & Canada)
567842015418978304,negative,1.0,Late Flight,1.0,United,,rfogarty41,,0,"@united my flight was at 1 pm. Still at the airport gee what service.  Do they care, nope.  Delayed until 7:55.",,2015-02-17 16:24:21 -0800,,
567841954484068353,negative,1.0,Flight Booking Problems,0.6444,United,,adamnoontime,,0,@united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable,,2015-02-17 16:24:06 -0800,,
567841308452249600,negative,1.0,Can't Tell,0.6985,United,,SSest72,,0,@united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it,,2015-02-17 16:21:32 -0800,,
567839160779730944,neutral,0.6771,,0.0,United,,annricord,,0,"@united We were told by United to ""carry over/carry back"" for the refund.",,2015-02-17 16:13:00 -0800,Canmore,Mountain Time (US & Canada)
567838896731615234,neutral,0.6327,,0.0,United,,christruncer,,0,"@united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now",,2015-02-17 16:11:57 -0800,Washington DC,Eastern Time (US & Canada)
567838799243309056,negative,1.0,Customer Service Issue,1.0,United,,HeatherGabel,,0,I feel completely cheated @united. I read your commitment to customer service via website and def did not get service suggested there.,,2015-02-17 16:11:34 -0800,"Berkeley, CA",Arizona
567837709093347328,negative,1.0,Can't Tell,0.3568,United,,annricord,,0,"@united @annricord 0162431184663.
3 of your agents said we would be refunded. Agents said United should never have sold us the ticket.",,2015-02-17 16:07:14 -0800,Canmore,Mountain Time (US & Canada)
567837314782765056,negative,0.6859999999999999,Flight Attendant Complaints,0.6859999999999999,United,,AndrewBarco1,,1,@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff,,2015-02-17 16:05:40 -0800,Usually in a plane,Eastern Time (US & Canada)
567835857929035776,negative,0.6695,Can't Tell,0.3356,United,,747_380_1127,,0,@united IT-problems with the link? #3thparty,,2015-02-17 15:59:53 -0800,Flightlever 340,London
567834498655604736,negative,1.0,Late Flight,1.0,United,,lisakaysolomon,,0,"@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5",,2015-02-17 15:54:28 -0800,"San Francisco, CA",
567833916196843520,negative,1.0,Customer Service Issue,0.6667,United,,lisadalesandro,,0,@united Why do I pay more for Coach Plus to be told preboarding that all overhead bins will be full for me,,2015-02-17 15:52:10 -0800,Los Angeles,
567833666925121536,negative,1.0,Customer Service Issue,1.0,United,,andysiz,,0,@united can I get some help changing a ticket.  40 minutes on hold and counting....,,2015-02-17 15:51:10 -0800,,Pacific Time (US & Canada)
567832640289579008,positive,1.0,,,United,,rsbluhm,,0,@united thanks for all the help! Totally appreciate it and you made it super easy too,,2015-02-17 15:47:05 -0800,"San Francisco, CA",Pacific Time (US & Canada)
567831549539966976,negative,1.0,Customer Service Issue,1.0,United,,karalynnholt,,1,@united was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup,,2015-02-17 15:42:45 -0800,San Antonio,Central Time (US & Canada)
567831351195484160,negative,1.0,Flight Booking Problems,0.6886,United,,chadsmith,,0,@united Your MileagePlus signup page is broken.,"[0.0, 0.0]",2015-02-17 15:41:58 -0800,"Wichita, KS",Central Time (US & Canada)
567830916950822912,negative,1.0,Late Flight,1.0,United,,SooyunChoi,,0,@united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...,,2015-02-17 15:40:15 -0800,California,Pacific Time (US & Canada)
567829834618904576,negative,1.0,Late Flight,1.0,United,,lisakaysolomon,,0,@united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.,"[37.61833841, -122.38389799]",2015-02-17 15:35:56 -0800,"San Francisco, CA",
567829543723102208,negative,1.0,Damaged Luggage,1.0,United,,christruncer,,0,"@united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67",,2015-02-17 15:34:47 -0800,Washington DC,Eastern Time (US & Canada)
567828973893259264,negative,1.0,Late Flight,1.0,United,,lisakaysolomon,,0,@united: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun,"[37.61859126, -122.38385699]",2015-02-17 15:32:31 -0800,"San Francisco, CA",
567828700726620160,negative,1.0,Customer Service Issue,0.6522,United,,wendysue411,,0,@united once again your customer service rep was rude!   I asked a question and in turn got attitude.  Jane was no help.  Disgusted again!,,2015-02-17 15:31:26 -0800,,
567827860280324096,negative,0.6537,Can't Tell,0.6537,United,,irenefromakovos,,0,@united can you not see the thread?,,2015-02-17 15:28:06 -0800,,
567827498660159489,negative,1.0,Customer Service Issue,1.0,United,,MKfella,,0,@united poor old United: never seem to get the response right :),,2015-02-17 15:26:40 -0800,,
567827442657677313,negative,1.0,Flight Attendant Complaints,0.6906,United,,AndrewBarco1,,0,@united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport,,2015-02-17 15:26:26 -0800,Usually in a plane,Eastern Time (US & Canada)
567827275619549184,negative,0.6317,Flight Booking Problems,0.6317,United,,mortgagejake,,0,@united also why can't I pre-select seats on SFO-&gt;YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv.,,2015-02-17 15:25:46 -0800,toronto,Atlantic Time (Canada)
567827039790571520,neutral,1.0,,,United,,mortgagejake,,0,@united does forelock guarantee the fare only or fare &amp; seats?,,2015-02-17 15:24:50 -0800,toronto,Atlantic Time (Canada)
567826439392927744,positive,1.0,,,United,,chi_citygrl,,0,@united thanks! :),,2015-02-17 15:22:27 -0800,,Central Time (US & Canada)
567826054522617858,negative,1.0,Can't Tell,0.6392,United,,gpalcher,,0,"Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP",,2015-02-17 15:20:55 -0800,✈,Eastern Time (US & Canada)
567825347439370240,negative,1.0,Late Flight,1.0,United,,giltweetsstuff,,0,@united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL,,2015-02-17 15:18:07 -0800,California,Pacific Time (US & Canada)
567824276414558208,negative,1.0,Lost Luggage,0.6612,United,,jimzito,,0,@united  eventually.  You should approach bags like @AlaskaAir  they get it.,,2015-02-17 15:13:51 -0800,,Mid-Atlantic
567824271234592769,negative,0.6673,Late Flight,0.3345,United,,giltweetsstuff,,0,@united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?,,2015-02-17 15:13:50 -0800,California,Pacific Time (US & Canada)
567824229296566272,negative,1.0,Customer Service Issue,1.0,United,,annricord,,0,@united said they would give us a refund. 30 days Late Flightr NO refund.,,2015-02-17 15:13:40 -0800,Canmore,Mountain Time (US & Canada)
567823707160354816,negative,1.0,Bad Flight,0.6616,United,,uncmnwellness,,1,@united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt.,,2015-02-17 15:11:36 -0800,"Ventura, California",Pacific Time (US & Canada)
567823510245236739,negative,1.0,Customer Service Issue,1.0,United,,karalynnholt,,1,@united we showed up to our flight several hours early. Tried to call &amp; was on hold 15 min b/f call disconnected.,,2015-02-17 15:10:49 -0800,San Antonio,Central Time (US & Canada)
567822865844928512,negative,1.0,Customer Service Issue,0.7055,United,,SSest72,,0,"@united if your policy changed, you must advise at the time of purchase.  Same if you choose to vary it by airport!  We want a FULL refund!!",,2015-02-17 15:08:15 -0800,,
567822848878968832,negative,1.0,Can't Tell,0.696,United,,qlabelle11,,0,"@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united.",,2015-02-17 15:08:11 -0800,,
567822779501846528,negative,1.0,Flight Booking Problems,1.0,United,,dustinbritton23,,1,@united I'm 0/3 for Flight Booking Problems without major problems. 0% isn't bad!👎👎,,2015-02-17 15:07:54 -0800,,
567822648047321088,negative,1.0,Lost Luggage,1.0,United,,skyjumper77,,0,@united @el_ingeniero don't check your baggage if you don't have to.  They will lose it!,,2015-02-17 15:07:23 -0800,,
567822613608718336,negative,0.6782,Late Flight,0.3678,United,,cslhilo,,0,@United I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN!,,2015-02-17 15:07:15 -0800,"Hilo, HI",Hawaii
567822548545859587,negative,0.6907,Can't Tell,0.6907,United,,SSest72,,0,@united well perhaps you could highlight where that is stated.  We travel between Canada &amp; USA on United with only Nexus,,2015-02-17 15:06:59 -0800,,
567822377473728513,negative,1.0,Late Flight,0.6655,United,,americanbudoma,,0,"@united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!",,2015-02-17 15:06:19 -0800,"Crowley, Louisiana",
567822065471860736,negative,1.0,Late Flight,1.0,United,,cslhilo,,1,@united You make it hard to fly with you. Delayed over an hour and now the plane  is turning around &amp; heading back to the gate. #connection?,,2015-02-17 15:05:04 -0800,"Hilo, HI",Hawaii
567821292797186048,negative,1.0,Damaged Luggage,0.6367,United,,Pat89339,,0,@united  Serious firing needs to happen at HNL. They broke the wheelchair you loaned me after you broke mine! http://t.co/bT37KyrByJ,,2015-02-17 15:02:00 -0800,,Pacific Time (US & Canada)
567821166775156736,negative,1.0,Customer Service Issue,1.0,United,,1MisterHandsome,,0,"@united Call customer service and of course they just say ""theres nothing we can do"" and then offer a transfer and disconnect the line.",,2015-02-17 15:01:30 -0800,,Atlantic Time (Canada)
567821133245067264,negative,0.6736,Customer Service Issue,0.3539,United,,CWWMUK,,0,"@united Now submitted for the third time, please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks",,2015-02-17 15:01:22 -0800,North West of England,
567820210264137729,negative,1.0,Cancelled Flight,1.0,United,,legendjohn11,,0,@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?,,2015-02-17 14:57:42 -0800,,
567819066708226048,negative,0.6808,Customer Service Issue,0.3559,United,,gg8929,,0,@united Classic,,2015-02-17 14:53:09 -0800,,Amsterdam
567818953881419776,positive,1.0,,,United,,TroopSwapWife,,0,@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!,,2015-02-17 14:52:42 -0800,"Hampton Roads, Virginia",Atlantic Time (Canada)
567818055771918336,positive,0.6661,,,United,,VisionRoij,,0,@united Thanks!,,2015-02-17 14:49:08 -0800,The Netherlands,Amsterdam
567816475898310656,neutral,0.6954,,0.0,United,,VisionRoij,,0,"@united Does the economy plus cabin also qualifies as a ""premium"" cabin?",,2015-02-17 14:42:52 -0800,The Netherlands,Amsterdam
567816155369570304,negative,1.0,Late Flight,1.0,United,,caphotographix,,0,@united flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input?,,2015-02-17 14:41:35 -0800,,
567816074898513920,negative,1.0,Customer Service Issue,0.33899999999999997,United,,1MisterHandsome,,0,@united A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering.,,2015-02-17 14:41:16 -0800,,Atlantic Time (Canada)
567815174045868032,neutral,1.0,,,United,,boombaby55,,0,@united no thanks,,2015-02-17 14:37:41 -0800,san diego,
567814641918832640,neutral,0.6596,,0.0,United,,dynamoben,,0,"@united Yesterday, I'm sorted now.",,2015-02-17 14:35:34 -0800,US,America/Chicago
567814633047728128,negative,1.0,Customer Service Issue,0.6929,United,,coolingpie,,0,"@united thanks for that advice, so helpful. Can't believe you guys actually charge people to ""fly"" united","[45.58931882, -122.5959928]",2015-02-17 14:35:32 -0800,the questions district,Eastern Time (US & Canada)
567814334228774912,negative,1.0,Flight Booking Problems,0.6701,United,,annricord,,1,@united If you have had any issues with  United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead.,,2015-02-17 14:34:21 -0800,Canmore,Mountain Time (US & Canada)
567814121870348289,negative,1.0,Customer Service Issue,0.6882,United,,CWWMUK,,0,@united just tried to log in and was told e-mail log in not currently available,,2015-02-17 14:33:30 -0800,North West of England,
567814094678675458,negative,0.6484,Flight Booking Problems,0.3297,United,,super_marek,,4,@united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards,,2015-02-17 14:33:24 -0800,between Warsaw and London,London
567814001212809216,neutral,0.6632,,0.0,United,,CWWMUK,,0,@united do you have an e-mail address I can write my account to? Might be less likely to disappear,,2015-02-17 14:33:02 -0800,North West of England,
567813839539159040,negative,1.0,Customer Service Issue,1.0,United,,CWWMUK,,0,"@united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?",,2015-02-17 14:32:23 -0800,North West of England,
567813037454917632,neutral,1.0,,,United,,VisionRoij,,0,"@united 877 from amsterdam to ewr, 02.27.2015, 737-300.",,2015-02-17 14:29:12 -0800,The Netherlands,Amsterdam
567812841081688064,negative,1.0,Late Flight,1.0,United,,hdlytle,,0,@united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail,,2015-02-17 14:28:25 -0800,,
567812349895245824,negative,1.0,Flight Booking Problems,0.3446,United,,NaftuliPollak,,5,@united @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united,,2015-02-17 14:26:28 -0800,,Amsterdam
567812160253865984,negative,1.0,Customer Service Issue,0.6317,United,,MelodyKho,,0,@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.,,2015-02-17 14:25:43 -0800,"NYC, Toronto ",Quito
567811913586876417,negative,1.0,Customer Service Issue,0.6359,United,,antoniocosta64,,0,@united calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke.,,2015-02-17 14:24:44 -0800,"Conway, AR",
567811376686637056,negative,0.6957,Customer Service Issue,0.6957,United,,SurveysOnTheGo,,0,@united They couldn't get me first class on any of their flights so I just rebooked myself.,,2015-02-17 14:22:36 -0800,Costa Mesa,Pacific Time (US & Canada)
567811360404336641,neutral,0.6722,,,United,,CajunSQL,,0,@united but the gate agent and club staff got me priority standby for next so might only be minor disaster...#travelingwithsmallkids,,2015-02-17 14:22:32 -0800,"Baton Rouge, LA",
567811306900975616,negative,1.0,Can't Tell,0.6553,United,,barneykelley,,0,@united I'll be sending/posting complete details of the circumstances surrounding this matter.  United airlines should be ashamed.,,2015-02-17 14:22:19 -0800,"New Canaan, Ct",
567811268900556802,negative,1.0,Bad Flight,1.0,United,,RLaPedis,,0,@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(,,2015-02-17 14:22:10 -0800,"San Bruno, CA",Pacific Time (US & Canada)
567811236231954433,positive,0.6471,,,United,,bernardfparsons,,0,@united JT thanks for your help I’ll complete the form once we are back home,,2015-02-17 14:22:02 -0800,"Ontario, Canada",Eastern Time (US & Canada)
567810811491524608,negative,1.0,Bad Flight,0.3544,United,,CajunSQL,,0,"@united missed it.  Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight...",,2015-02-17 14:20:21 -0800,"Baton Rouge, LA",
567810274083782657,neutral,1.0,,,United,,UnitedAppeals,,0,@united @gg8929 Ladies and gents - United Airlines...,,2015-02-17 14:18:13 -0800,"London, UK",
567809206314668033,positive,1.0,,,United,,dom_inic15,,0,@united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :),,2015-02-17 14:13:58 -0800,,Eastern Time (US & Canada)
567808424696893440,neutral,1.0,,,United,,VisionRoij,,0,@united Allright! Last question : the power outlets on my flight are available in the premium cabin. Does that include economy plus cabin?,,2015-02-17 14:10:52 -0800,The Netherlands,Amsterdam
567808255566602240,neutral,0.7083,,0.0,United,,ColtSTaylor,,0,"@united Well, It's LA and then a 2hr+ car ride to a dark Palm Springs technically. Maybe I'll get bumped to 1st class Den to PHL on Friday:)","[39.85861725, -104.67232956]",2015-02-17 14:10:12 -0800,All Over The World,
567806898549051392,negative,1.0,Cancelled Flight,0.6442,United,,CanadianCowgirl,,0,@united yes still need assistance I don't have a flight home due to change in flight u made I miss all connections !,,2015-02-17 14:04:48 -0800,Nova Scotia,Eastern Time (US & Canada)
567806788708626433,neutral,1.0,,,United,,MoonSetGallery,,0,@united I believe you have to follow me in order for me send you a DM,,2015-02-17 14:04:22 -0800,Southern New Jersey,Eastern Time (US & Canada)
567806151191191553,negative,1.0,Customer Service Issue,0.6473,United,,SSest72,,0,@united thanks! We would like an apology and a full refund. Please confirm when we will receive.,,2015-02-17 14:01:50 -0800,,
567805894885638144,neutral,1.0,,,United,,postsecret,,0,"@united Hi, can you email me here so i can share the details? Thanks. frank@postsecret.com",,2015-02-17 14:00:49 -0800,"Germantown, MD",Eastern Time (US & Canada)
567805339790475264,negative,0.66,Flight Booking Problems,0.33,United,,gg8929,,7,@united But I got a bad exchange rate so want my money back. Please can you refund without penalty.,,2015-02-17 13:58:36 -0800,,Amsterdam
567805230550634496,negative,1.0,Late Flight,0.6815,United,,kmensah,,0,"@united My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times.
If I am no show, you'll know why! Ridiculous.",,2015-02-17 13:58:10 -0800,San Francisco,Pacific Time (US & Canada)
567805176388788224,negative,1.0,Customer Service Issue,1.0,United,,sslluvsbooks,,0,@united you're just using automated  responses and don't have the decency to actually care/respond,,2015-02-17 13:57:58 -0800,Loving the Languageof Literacy,Eastern Time (US & Canada)
567805001050890240,negative,1.0,Customer Service Issue,1.0,United,,bernardfparsons,,0,@united JT the issue is with missed connections early gate closings and zero concern from customer service,,2015-02-17 13:57:16 -0800,"Ontario, Canada",Eastern Time (US & Canada)
567804951288901634,negative,0.6714,Late Flight,0.6714,United,,MatthewHendrian,,0,"@united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!",,2015-02-17 13:57:04 -0800,"Denver, CO",Mountain Time (US & Canada)
567804663303798784,neutral,0.6801,,0.0,United,,nickonken,,0,@united Can you explain how it rewards us elite Premiere 1K members?,,2015-02-17 13:55:55 -0800,"New York, NY",Pacific Time (US & Canada)
567804646157475840,neutral,0.6663,,,United,,egspoony,,0,@united for our birthdays my fiancé &amp; I want to travel Late Flight April. You're our fave airline but Frontier has this: http://t.co/uayWrr45as :-/,,2015-02-17 13:55:51 -0800,"Chicago, IL",Central Time (US & Canada)
567804488687345665,neutral,1.0,,,United,,bernardfparsons,,0,@united I’m resending the confirmation code in a DM,,2015-02-17 13:55:14 -0800,"Ontario, Canada",Eastern Time (US & Canada)
567804350040416256,negative,1.0,Customer Service Issue,0.6432,United,,bernardfparsons,,0,@united I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone,,2015-02-17 13:54:41 -0800,"Ontario, Canada",Eastern Time (US & Canada)
567802900480585728,neutral,0.3666,,0.0,United,,lanceklug,,0,@United Airlines' CEO Jeff Smisek: Disloyal to Loyal Workers http://t.co/0cevY3P42b via @HuffPostBiz,,2015-02-17 13:48:55 -0800,Sacramento,Pacific Time (US & Canada)
567802723127803905,neutral,1.0,,,United,,VisionRoij,,0,"@united The guidelines say 10x9x17, my bag is 20x15.7x8.7, so it's a bit taller than the guidelines. Is that gonna be a problem?",,2015-02-17 13:48:13 -0800,The Netherlands,Amsterdam
567802662026014720,positive,0.6479,,0.0,United,,antoniocosta64,,0,@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her,,2015-02-17 13:47:58 -0800,"Conway, AR",
567802653078728705,negative,1.0,Lost Luggage,1.0,United,,mac8315,,0,@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?,,2015-02-17 13:47:56 -0800,,Eastern Time (US & Canada)
567802111321444352,neutral,1.0,,,United,,michaelvandijk1,,0,"@united do you think there Will problems at Newark, NJ on Saturday due to expected snow?",,2015-02-17 13:45:47 -0800,Nederland,Amsterdam
567802015527755776,neutral,1.0,,,United,,MoonSetGallery,,0,@united Got it.  I am following the United page.,,2015-02-17 13:45:24 -0800,Southern New Jersey,Eastern Time (US & Canada)
567801519207374849,positive,0.6531,,0.0,United,,thesuesaga,,0,"@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your ""fine print,"" haha",,2015-02-17 13:43:26 -0800,"North Hollywood, CA",
567801163581546496,negative,1.0,Customer Service Issue,0.6559,United,,boombaby55,,0,@united worst service ever 😈,,2015-02-17 13:42:01 -0800,san diego,
567800930683609088,negative,1.0,Customer Service Issue,1.0,United,,VettedShopper,,0,@united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?,,2015-02-17 13:41:05 -0800,,Eastern Time (US & Canada)
567800823674310658,negative,1.0,Can't Tell,0.6542,United,,judaline6,,0,@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice,,2015-02-17 13:40:40 -0800,,Quito
567799935173947392,negative,1.0,Can't Tell,0.6406,United,,barneykelley,,1,@united I am furious.  You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night # United,,2015-02-17 13:37:08 -0800,"New Canaan, Ct",
567798535262060544,positive,1.0,,,United,,Unocrew224,,0,@united holy high speed internet batman!  Speeds at United Club at IAD are insanely fast!  Thanks,,2015-02-17 13:31:34 -0800,NJ,Eastern Time (US & Canada)
567798174946172928,negative,1.0,Flight Booking Problems,1.0,United,,Kustomers1st,,1,@united Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain.,,2015-02-17 13:30:08 -0800,So Cal,Pacific Time (US & Canada)
567797955202416641,neutral,0.6767,,0.0,United,,mosesfreund,,0,@united  @MrAndyEp like 2 weeks after my flight!?!? Creative!,,2015-02-17 13:29:16 -0800,,
567797894431117312,negative,1.0,Late Flight,0.6998,United,,Raretturner,,0,@united Flt 4487 is having some MAJOR delays bc ground crew was so SLOW. The flight crew has been terrific. Been 2 hours on the ground..😡...,,2015-02-17 13:29:01 -0800,"Washington, DC",Eastern Time (US & Canada)
567797429517692928,negative,1.0,Late Flight,0.667,United,,sslluvsbooks,,0,"@united sorry, I hate united. i won't get to see my family until Thursday",,2015-02-17 13:27:11 -0800,Loving the Languageof Literacy,Eastern Time (US & Canada)
567797327071838208,positive,1.0,,,United,,KCousineau09,,0,@united Thanks for the timely service &amp; great staff getting my wife and me to and from Cancun this past week for our honeymoon.,,2015-02-17 13:26:46 -0800,"Titletown, USA",Central Time (US & Canada)
567796570197086208,positive,0.6635,,0.0,United,,CWWMUK,,0,"@united done just now, thanks.",,2015-02-17 13:23:46 -0800,North West of England,
567796247672721409,neutral,1.0,,,United,,ColtSTaylor,,0,@united Currently on standby to Lax then it is a 2 hour ride to Palm Springs. Long day starting at a snowy 3:30 am in philly.,"[39.85861339, -104.67232131]",2015-02-17 13:22:29 -0800,All Over The World,
567794720425144321,negative,1.0,Customer Service Issue,1.0,United,,k8slo,,0,"@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck",,2015-02-17 13:16:25 -0800,Washington DC,Eastern Time (US & Canada)
567794573495250944,neutral,0.6464,,0.0,United,,MelodyKho,,0,"@united No, I do not. I was only given a Flight Booking Problems reference number.",,2015-02-17 13:15:50 -0800,"NYC, Toronto ",Quito
567794017593991169,negative,1.0,Can't Tell,0.645,United,,nickonken,,1,@united All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you?,,2015-02-17 13:13:37 -0800,"New York, NY",Pacific Time (US & Canada)
567793696956231680,negative,1.0,Late Flight,1.0,United,,HamiltonSarah,,0,"@united thanks for the offer, but I finally made it to my destination, albeit hours Late Flight.",,2015-02-17 13:12:21 -0800,"chicago, il",Central Time (US & Canada)
567793494695157760,negative,1.0,Cancelled Flight,0.6598,United,,SurveysOnTheGo,,0,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines.,,2015-02-17 13:11:32 -0800,Costa Mesa,Pacific Time (US & Canada)
567793423248547840,neutral,1.0,,,United,,RobPapa1,,0,@united can you send me another confirmation email?,,2015-02-17 13:11:15 -0800,Ravens Nation  51814,Atlantic Time (Canada)
567793064221130752,negative,1.0,Can't Tell,0.3333,United,,ferriertv,,0,@united it would be super if you paid as much attention to actual fliers as you do to credit card holders.,,2015-02-17 13:09:50 -0800,Denver,Mountain Time (US & Canada)
567792433687175168,negative,1.0,Late Flight,0.6594,United,,LizGaskins,,0,@united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on.,,2015-02-17 13:07:19 -0800,"Washington, DC",Eastern Time (US & Canada)
567791786145378304,negative,1.0,Lost Luggage,1.0,United,,antoniocosta64,,0,"@united 3pm and my bags still not here. not even a courtesy toiletries kit. not the flight experience I was expecting, very disappointed.",,2015-02-17 13:04:45 -0800,"Conway, AR",
567791389011910656,negative,1.0,Cancelled Flight,1.0,United,,27_POWERS,,0,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. Done flying #UnitedAirlines.,,2015-02-17 13:03:10 -0800,"Costa Mesa, CA",Pacific Time (US & Canada)
567791059393335297,neutral,0.6957,,,United,,VisionRoij,,0,"@united sorry, wrong link for the bag : http://t.co/pZAl4wtrEZ Thats the one i meant",,2015-02-17 13:01:52 -0800,The Netherlands,Amsterdam
567790995148783616,negative,1.0,Bad Flight,0.6296,United,,mattman1964,,0,"@united flight 86 LAX-IAD, back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat?  Please.",,2015-02-17 13:01:36 -0800,NoVa,Eastern Time (US & Canada)
567790926857531393,positive,1.0,,,United,,Jamie_Fisher886,,0,@united thank you! 😊,,2015-02-17 13:01:20 -0800,Glasgow,London
567790272265887744,neutral,0.6523,,0.0,United,,Tony_Ciccolella,,0,"@united take a lesson from @VirginAmerica , they know how to treat customers!",,2015-02-17 12:58:44 -0800,"Brentwood, CA",Pacific Time (US & Canada)
567790177063608320,negative,1.0,Customer Service Issue,1.0,United,,Tony_Ciccolella,,0,@united plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible,,2015-02-17 12:58:21 -0800,"Brentwood, CA",Pacific Time (US & Canada)
567789974717747200,negative,1.0,Customer Service Issue,1.0,United,,Tony_Ciccolella,,0,@united you'd learn if you listen to your customers...you do want you want...@VirginAmerica asks their customer what they want,,2015-02-17 12:57:33 -0800,"Brentwood, CA",Pacific Time (US & Canada)
567789435795861504,negative,1.0,Customer Service Issue,1.0,United,,danahajek,,0,@united customer service 👎,,2015-02-17 12:55:25 -0800,chicago IL,Central Time (US & Canada)
567789433010016256,negative,1.0,Customer Service Issue,0.6544,United,,barneykelley,,0,@united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air,,2015-02-17 12:55:24 -0800,"New Canaan, Ct",
567788982974619649,neutral,1.0,,,United,,MelodyKho,,0,"@united Hi again, any updates here?",,2015-02-17 12:53:37 -0800,"NYC, Toronto ",Quito
567788423352950784,neutral,1.0,,,United,,VisionRoij,,0,@united Could you tell me if this bag would be accepted as a personal item ? Can i bring one carry-on bag plus this? http://t.co/U390cZpLHl,,2015-02-17 12:51:23 -0800,The Netherlands,Amsterdam
567788341538861056,negative,1.0,Cancelled Flight,1.0,United,,DC_Geoff,,0,@united 3359 which you finally Cancelled Flightled.,,2015-02-17 12:51:04 -0800,"Washington, DC",Atlantic Time (Canada)
567787240399851520,negative,0.6667,Customer Service Issue,0.3542,United,,NozzeOro,,0,.@united what link? Those are all the email offers u sent me in a year to buy/transfer miles.The last 1 just expired http://t.co/ZZPs5ywVE2,,2015-02-17 12:46:41 -0800,Italy,Rome
567786652991770629,negative,1.0,Late Flight,1.0,United,,applecor2,,0,@united thanks finally made it.. Missed meetings but what can I do now?,,2015-02-17 12:44:21 -0800,,Mountain Time (US & Canada)
567786475262345216,negative,1.0,Late Flight,1.0,United,,sslluvsbooks,,0,@united Our flight was originally supposed to leave at 1:40pm &amp; now we won't leave until 5. This is the 2nd time this has happened,,2015-02-17 12:43:39 -0800,Loving the Languageof Literacy,Eastern Time (US & Canada)
567786224812060672,negative,1.0,Lost Luggage,1.0,United,,rizolltizide,,0,"@united Supposedly, they're out for delivery. I'll believe it when I see it.",,2015-02-17 12:42:39 -0800,St. Pete,Eastern Time (US & Canada)
567786135904980993,negative,0.6641,Customer Service Issue,0.6641,United,,Maslowchild,,0,"@united Thank you. Yes, I was hoping to speak with someone directly, but appreciate the link nonetheless. :)",,2015-02-17 12:42:18 -0800,West Coast of America,Alaska
567782895306412032,positive,0.6571,,0.0,United,,triathlete06,,0,@united Sure did! Only waited about 15min. Yay!,,2015-02-17 12:29:25 -0800,,Seoul
567782346833686528,negative,1.0,Lost Luggage,1.0,United,,MeaganKristenC,,0,"@united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag.",,2015-02-17 12:27:15 -0800,New York | Los Angeles,Atlantic Time (Canada)
567781813326589952,positive,1.0,,,United,,jaypedde,,0,@united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW,,2015-02-17 12:25:07 -0800,"North Plainfield, NJ",
567781357355794432,negative,0.6544,Customer Service Issue,0.6544,United,,Vinobuddha,,0,@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993,,2015-02-17 12:23:19 -0800,,
567780888700669952,negative,1.0,Can't Tell,0.3423,United,,joebarti,,0,"@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years.",,2015-02-17 12:21:27 -0800,Colorado,Amsterdam
567780426601996288,positive,0.6629999999999999,,,United,,NozzeOro,,0,Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG,,2015-02-17 12:19:37 -0800,Italy,Rome
567778703959408641,negative,1.0,Cancelled Flight,0.6684,United,,shaneadambecker,,0,"@united no, it was 2 flight Cancelled Flightlations (one due to weather, one mechanical) paid own hotel, bag held in transfer. No voucher/compensation",,2015-02-17 12:12:46 -0800,"New York, NY",Atlantic Time (Canada)
567778606546694144,negative,1.0,Cancelled Flight,0.6786,United,,mlipschits,,0,@united i got email that my reservations got Cancelled Flightled and i will be refunded.  Nothing got refunded as of yet,,2015-02-17 12:12:23 -0800,Jerusalem-London-Antwerp,
567778009013178368,negative,1.0,Cancelled Flight,1.0,United,negative,realmikesmith,Cancelled Flight,0,@united So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work?,"[26.37852293, -81.78472152]",2015-02-17 12:10:00 -0800,Chicago,Eastern Time (US & Canada)
567775456678912000,negative,1.0,Can't Tell,1.0,United,,madmcferrin,,0,@united you are really trying me today.,,2015-02-17 11:59:52 -0800,,Quito
567775418612195328,positive,0.6522,,,United,,ColtSTaylor,,0,@united looks like I'm settled in to where I'm going.  Thx.,"[39.85871934, -104.67371484]",2015-02-17 11:59:43 -0800,All Over The World,
567775140319358976,neutral,0.6598,,0.0,United,,thodge77,,0,@united flt 4567 has had two more updates in the last 3 minutes.,,2015-02-17 11:58:36 -0800,Memphis,Central Time (US & Canada)
567774437673603073,negative,1.0,Customer Service Issue,0.6882,United,,kristofurmac,,0,@united no they were to busy taking to each other and I needed to get to an audition.,,2015-02-17 11:55:49 -0800,LA,
567773706707021824,neutral,1.0,,,United,,mac8315,,0,@united was never given one,,2015-02-17 11:52:55 -0800,,Eastern Time (US & Canada)
567773609939058688,negative,1.0,Customer Service Issue,0.7007,United,,bernardfparsons,,0,@united quick response offering assistance but lack of follow through - not really the service I was expecting,,2015-02-17 11:52:31 -0800,"Ontario, Canada",Eastern Time (US & Canada)
567772765756080128,negative,1.0,Late Flight,0.6652,United,,DC_Geoff,,1,@united Stuck in IAD going on 6 hours waiting for a ferry flight from Nashville that u can't tell when it will arrive?!! Ridiculous!!,,2015-02-17 11:49:10 -0800,"Washington, DC",Atlantic Time (Canada)
567771124235517952,negative,1.0,Flight Attendant Complaints,0.6789,United,,thodge77,,0,"@united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta",,2015-02-17 11:42:39 -0800,Memphis,Central Time (US & Canada)
567770993159307264,positive,1.0,,,United,,RWMann,,0,"@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class.",,2015-02-17 11:42:08 -0800,"Port Washington, NY 11050",Eastern Time (US & Canada)
567770910107897856,negative,1.0,Late Flight,1.0,United,,thodge77,,0,@united flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once?,,2015-02-17 11:41:48 -0800,Memphis,Central Time (US & Canada)
567769798831255552,negative,1.0,Lost Luggage,1.0,United,,raedenez,,0,@united bags are still in Houston since Friday and still have not been reimbursed the baggage fee.,,2015-02-17 11:37:23 -0800,North Tonawanda,
567768156111126528,negative,0.6533,Lost Luggage,0.6533,United,,rizolltizide,,0,@united who can tell me where they are?,,2015-02-17 11:30:51 -0800,St. Pete,Eastern Time (US & Canada)
567767997981671424,negative,1.0,Cancelled Flight,1.0,United,,thodge77,,0,"@united flight 4567 have already been Cancelled Flightled once, been trying to get home two days. Staff being very unhelpful.",,2015-02-17 11:30:13 -0800,Memphis,Central Time (US & Canada)
567767810655670272,negative,1.0,Flight Attendant Complaints,1.0,United,,DGomezPearlberg,,1,@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!,"[40.70773298, -74.17069948]",2015-02-17 11:29:29 -0800,NYC,Eastern Time (US & Canada)
567767744356294656,negative,0.6691,Flight Attendant Complaints,0.3523,United,,thodge77,,0,@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on,,2015-02-17 11:29:13 -0800,Memphis,Central Time (US & Canada)
567767439493300224,negative,1.0,Flight Attendant Complaints,1.0,United,,thodge77,,0,@united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude,,2015-02-17 11:28:00 -0800,Memphis,Central Time (US & Canada)
567767341090361344,negative,0.6703,Flight Booking Problems,0.3626,United,,TexanHollie,,0,@united I don't see how I need to spend an extra $100 bc of ur equipment failure.,,2015-02-17 11:27:37 -0800,The Lone Star State,Central Time (US & Canada)
567767251383808000,negative,1.0,Flight Booking Problems,0.3571,United,,TexanHollie,,0,@united I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error &amp; now there are no comp seats,,2015-02-17 11:27:15 -0800,The Lone Star State,Central Time (US & Canada)
567767199700758530,negative,1.0,Bad Flight,0.6481,United,,DGomezPearlberg,,1,@united its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic!,"[40.70749747, -74.17084113]",2015-02-17 11:27:03 -0800,NYC,Eastern Time (US & Canada)
567767009908109312,negative,0.6633,Late Flight,0.6633,United,,jmacie3,,0,@united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer...,,2015-02-17 11:26:18 -0800,,
567766554600038402,neutral,0.6596,,0.0,United,,CWWMUK,,0,"@united No, not received any e-mails in either Inbox or junk/spam",,2015-02-17 11:24:29 -0800,North West of England,
567766384378388480,negative,0.65,Customer Service Issue,0.65,United,,MBinMD,,0,@united - could you please send me a phone # to the refunds department?  We have submitted our claim through email without success.,,2015-02-17 11:23:49 -0800,,Eastern Time (US & Canada)
567766329352921088,negative,1.0,Late Flight,0.7139,United,,conlach,,0,"@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home.",,2015-02-17 11:23:36 -0800,"Bozeman, Montana",Central Time (US & Canada)
567765716527771648,negative,1.0,Late Flight,0.6489,United,,jupiterjpr,,0,@united  flight 441 on 2/4 was delayed over three hours because the pilot never showed up!,,2015-02-17 11:21:10 -0800,,
567765558393700352,negative,0.6526,Late Flight,0.3579,United,,AndrewBarco1,,0,@united I just need to get to RIC tonight. I've been in EWR for 24hrs now.,,2015-02-17 11:20:32 -0800,Usually in a plane,Eastern Time (US & Canada)
567765379653849091,negative,1.0,Can't Tell,0.7077,United,,elliotg9,,0,@united which is why my next flights to Miami will be on another airline.,,2015-02-17 11:19:49 -0800,,
567764411205439488,negative,1.0,Customer Service Issue,0.3516,United,,catmaxed,,0,@united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail,,2015-02-17 11:15:58 -0800,,Pacific Time (US & Canada)
567763529277923329,negative,1.0,Lost Luggage,0.6901,United,,joelraronoff,,0,@united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?,,2015-02-17 11:12:28 -0800,"Denver, CO",Mountain Time (US & Canada)
567761865779195904,neutral,0.6906,,0.0,United,,thesuesaga,,0,@united What is the policy behind changing passengers' seating assignments at the gate?,,2015-02-17 11:05:51 -0800,"North Hollywood, CA",
567761476338073600,negative,1.0,Customer Service Issue,0.6806,United,,SSest72,,0,@united with Karen and found her unhelpful and rude  called United at the time &amp; told she could board but Karen would not accept,,2015-02-17 11:04:19 -0800,,
567761267826651139,negative,1.0,Flight Attendant Complaints,0.6404,United,,SSest72,,0,"@united she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke",,2015-02-17 11:03:29 -0800,,
567761113631449089,negative,0.6642,Can't Tell,0.3494,United,,SSest72,,0,"@united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus.",,2015-02-17 11:02:52 -0800,,
567760901869416448,negative,1.0,Customer Service Issue,0.6701,United,,SSest72,,0,@united 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter,,2015-02-17 11:02:02 -0800,,
567760664752824321,negative,1.0,Flight Attendant Complaints,0.3437,United,,SSest72,,0,@united 1 refused boarding with Nexus. nexus confirmed she should not be refused,,2015-02-17 11:01:05 -0800,,
567760060080599040,positive,1.0,,,United,,sarahrib,,0,"@united on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!",,2015-02-17 10:58:41 -0800,"Plattsburgh, New York",Quito
567758882484793344,negative,1.0,Lost Luggage,1.0,United,,ms06883,,0,@united u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no.,,2015-02-17 10:54:00 -0800,"fairfield county, connecticut",
567758478371196928,negative,1.0,Bad Flight,0.6524,United,,alecearush,,0,@United yall tried it with this little bitty plane flying out of boston!! I hate little planes!!!,,2015-02-17 10:52:24 -0800,,
567756838529208320,positive,0.6697,,0.0,United,,pbralick,,0,"@united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time",,2015-02-17 10:45:53 -0800,Colorado,Mountain Time (US & Canada)
567756837320392705,neutral,1.0,,,United,,andtheretheygo,,0,@united Q: Just purchased ticket to #Hawaii for trip in Late Flight-March. Does this mean we will acquire miles based on price or distance flown?,,2015-02-17 10:45:53 -0800,,
567754288055988224,positive,0.6526,,,United,,swampynomo,,0,@united stay warm - I will be passing through Chicago next week,,2015-02-17 10:35:45 -0800,NJ/NYC,Eastern Time (US & Canada)
567754136255725568,negative,1.0,Customer Service Issue,0.6725,United,,rjewry,,1,@united the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error.,,2015-02-17 10:35:09 -0800,,
567752542491516928,negative,1.0,Late Flight,0.6667,United,,fshubert,,0,@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.,,2015-02-17 10:28:49 -0800,Northwestern NJ,Eastern Time (US & Canada)
567752396097351681,negative,1.0,Flight Booking Problems,0.3429,United,,courtneymjay,,0,@united giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay.  $7 meal voucher. Wow. Customer service!,,2015-02-17 10:28:14 -0800,,Atlantic Time (Canada)
567750428595871745,neutral,0.6566,,0.0,United,,rdahlstrom99,,0,"@United just played the Most bizarre ""safety"" video I've ever seen... http://t.co/Hlm2Oks6xl",,2015-02-17 10:20:25 -0800,"ÜT: 40.635407,-73.991869",
567749045524131841,negative,1.0,Lost Luggage,0.6716,United,,jholowka,,0,@united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it.,,2015-02-17 10:14:55 -0800,Toronto,Eastern Time (US & Canada)
567748973428219904,negative,1.0,Bad Flight,1.0,United,,fshubert,,0,@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?,,2015-02-17 10:14:38 -0800,Northwestern NJ,Eastern Time (US & Canada)
567748863449395201,positive,0.6792,,,United,,RWMann,,0,@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.,,2015-02-17 10:14:11 -0800,"Port Washington, NY 11050",Eastern Time (US & Canada)
567748565095968769,negative,1.0,Late Flight,1.0,United,,MsDMichelle,,0,@united Second day &amp; attempt trying to leave IAD &amp; I'm on another plane delayed for mechanical issues. Over an hour delayed!,,2015-02-17 10:13:00 -0800,"Washington, DC",Eastern Time (US & Canada)
567747764906635265,neutral,0.6452,,0.0,United,,MoonSetGallery,,0,@united Is there a direct number to call to request a refund?  Its telling me its not valid as I changed the ticket.  No number on site,,2015-02-17 10:09:50 -0800,Southern New Jersey,Eastern Time (US & Canada)
567747041976410112,negative,1.0,Late Flight,1.0,United,,TuraPeter,,0,@united when is my plane coming?  Been delayed for almost 7 hours. No plane.,,2015-02-17 10:06:57 -0800,,
567746540903493632,negative,1.0,Bad Flight,1.0,United,,tcfitz3,,0,@united Not fast enough.  No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful.,,2015-02-17 10:04:58 -0800,Houston,Central Time (US & Canada)
567746527704018944,positive,1.0,,,United,,MaryStinchfield,,0,@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!,,2015-02-17 10:04:55 -0800,Massachusetts  ,
567745362727686145,negative,1.0,Late Flight,1.0,United,,JenSpnSuperstar,,0,@united my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum.  Blegh,,2015-02-17 10:00:17 -0800,"Houston, Texas",Central Time (US & Canada)
567745233900044289,negative,1.0,Late Flight,0.7055,United,,rfogarty41,,0,@united is Late Flight again.  Everyone braved the weather and 40 passengers are waiting for a flight crew.  Really!,,2015-02-17 09:59:46 -0800,,
567745016702181376,negative,1.0,Lost Luggage,1.0,United,,jrrodrig57,,0,@united Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home,,2015-02-17 09:58:54 -0800,,
567745009890623488,negative,1.0,Customer Service Issue,0.6854,United,,elliotg9,,0,@united spending the afternoon @ Mia. Not your fault.  No lounge? Very inconvenient.,,2015-02-17 09:58:53 -0800,,
567744887664439298,negative,1.0,Customer Service Issue,1.0,United,,mosesfreund,,0,@united costumer service sucks! Waiting for a week for a response,,2015-02-17 09:58:24 -0800,,
567744571124482048,neutral,1.0,,,United,,aries83861,,0,"@united Is there a way to get  a copy of Feb's edition of Hemisphere
magazine with out flying?",,2015-02-17 09:57:08 -0800,ottawa,
567743132180033536,negative,0.6756,Flight Booking Problems,0.6756,United,,ColtSTaylor,,0,@united I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime.  I guess we'll see.,,2015-02-17 09:51:25 -0800,All Over The World,
567742857411166208,neutral,0.6756,,0.0,United,,rakerr,,0,"@united I normally ask people to put on headphones...but not toddlers. Maybe planes should have a ""kid"" section (near the back) ;)","[0.0, 0.0]",2015-02-17 09:50:20 -0800,,Mountain Time (US & Canada)
567742500366872576,negative,0.6581,Customer Service Issue,0.6581,United,,ColtSTaylor,,0,@united of course I need help.  I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.,,2015-02-17 09:48:54 -0800,All Over The World,
567742141334437888,neutral,0.6752,,0.0,United,,MelodyKho,,0,@united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4,,2015-02-17 09:47:29 -0800,"NYC, Toronto ",Quito
567741700597366784,neutral,1.0,,,United,,BlueOceanTweets,,1,@United Is Changing Its #MileagePlus Program: Winners and Losers http://t.co/38OTLzAK5d #airline #travel #loyalty #rewards,,2015-02-17 09:45:44 -0800,"Halifax, Nova Scotia",Atlantic Time (Canada)
567741692854276096,positive,0.6632,,0.0,United,,brenttaylor,,0,@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ,,2015-02-17 09:45:42 -0800,,Central Time (US & Canada)
567740187380170752,neutral,0.6872,,,United,,Trizzy412,,0,@united thank you!!!!! And next flight to Durango then driving to Farmington New Mexico for work! But hitting the slopes in Durango!,,2015-02-17 09:39:43 -0800,pittsburgh,Eastern Time (US & Canada)
567739357881040896,negative,1.0,Customer Service Issue,0.3654,United,,ljsbrooks,,0,"@united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?",,2015-02-17 09:36:25 -0800,,
567739149818413056,negative,1.0,Late Flight,0.7206,United,,Aeisinger,,0,"@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem",,2015-02-17 09:35:36 -0800,Deerfield,Mountain Time (US & Canada)
567738192426590209,neutral,0.6631,,0.0,United,,rajuchinthala,,0,Thx! Stand by! “@united: @rajuchinthala I know it's frustrating and I do appreciate your patience while we try to get you on your way. ^JH”,,2015-02-17 09:31:47 -0800,Indianapolis,Eastern Time (US & Canada)
567738031398866944,neutral,0.6637,,0.0,United,,stephbahnie,,0,"@united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them?",,2015-02-17 09:31:09 -0800,,Pacific Time (US & Canada)
567736717352763394,negative,1.0,Damaged Luggage,1.0,United,,mac8315,,0,"@united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back?",,2015-02-17 09:25:56 -0800,,Eastern Time (US & Canada)
567736507687895040,neutral,0.6806,,,United,,BhutanOrient,,0,@united that's what I thought! Thanks for the clarification!,,2015-02-17 09:25:06 -0800,Bhutan,Pacific Time (US & Canada)
567735983370539008,negative,1.0,Cancelled Flight,1.0,United,,AndrewBarco1,,0,@united feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!!,,2015-02-17 09:23:01 -0800,Usually in a plane,Eastern Time (US & Canada)
567735710392659968,neutral,0.6577,,,United,,BhutanOrient,,0,"@united + UA has been rolling out improvements too, we think. Hoping they'll catch up soon? Meantime, ANA is our preference!",,2015-02-17 09:21:56 -0800,Bhutan,Pacific Time (US & Canada)
567735204656066560,positive,1.0,,,United,,BhutanOrient,,0,"@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service",,2015-02-17 09:19:55 -0800,Bhutan,Pacific Time (US & Canada)
567734795849834497,negative,1.0,Cancelled Flight,1.0,United,,shannonhannon,,0,@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.,,2015-02-17 09:18:17 -0800,,
567734731694157824,neutral,1.0,,,United,,mosesfreund,,0,@united i need my confirmation number! Can you give it to me?,,2015-02-17 09:18:02 -0800,,
567734618095230976,negative,1.0,Can't Tell,1.0,United,,BhutanOrient,,0,"@united + besides, no small degree of self-interest. We take that route several times a year &amp; would hate to be in that situation.",,2015-02-17 09:17:35 -0800,Bhutan,Pacific Time (US & Canada)
567734128011784192,negative,1.0,Cancelled Flight,0.6875,United,,SeanHerwaldt,,0,.@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating.,,2015-02-17 09:15:38 -0800,Kanasa City,Central Time (US & Canada)
567733609130233856,positive,0.7097,,0.0,United,,BhutanOrient,,0,"@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, ""Fly the Friendly Skies.""",,2015-02-17 09:13:35 -0800,Bhutan,Pacific Time (US & Canada)
567733228690083841,positive,1.0,,,United,,jsumiyasu,,0,@united @jsumiyasu I am thankful to the  United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!,,2015-02-17 09:12:04 -0800,So Cal,Pacific Time (US & Canada)
567733177590874114,positive,1.0,,,United,,ClaudiaStClair,,0,@united I appreciate the follow up.,"[40.35805521, -111.78241283]",2015-02-17 09:11:52 -0800,"Salt Lake City, Utah",Mountain Time (US & Canada)
567732468657041408,negative,1.0,Flight Attendant Complaints,1.0,United,,BhutanOrient,,0,@united + that's the gist of what the flight attendant told her.,,2015-02-17 09:09:03 -0800,Bhutan,Pacific Time (US & Canada)
567732284959113216,negative,1.0,Flight Attendant Complaints,0.7033,United,,BhutanOrient,,0,@united BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? +,,2015-02-17 09:08:19 -0800,Bhutan,Pacific Time (US & Canada)
567731810910498816,negative,1.0,Flight Attendant Complaints,0.6812,United,,BhutanOrient,,0,"@united +what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. +",,2015-02-17 09:06:26 -0800,Bhutan,Pacific Time (US & Canada)
567731738924032000,negative,1.0,Customer Service Issue,0.3463,United,,MiKasuga,,0,@united No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business.,,2015-02-17 09:06:09 -0800,"New York, NY",Eastern Time (US & Canada)
567731485894270977,negative,1.0,Late Flight,0.6806,United,,applecor2,,0,@united sat at airport for 5 hrs still sitting at gate..  Sigh,,2015-02-17 09:05:08 -0800,,Mountain Time (US & Canada)
567730952260943873,neutral,0.6995,,0.0,United,,BhutanOrient,,0,@united actually we did not consider she might have made a mistake. She did not complain beyond that she indicated it on her reservation.,,2015-02-17 09:03:01 -0800,Bhutan,Pacific Time (US & Canada)
567730472076464129,negative,1.0,Late Flight,0.3487,United,,CanadianCowgirl,,0,@united Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY!,,2015-02-17 09:01:07 -0800,Nova Scotia,Eastern Time (US & Canada)
567730299912482816,negative,0.3456,Can't Tell,0.3456,United,,meracross,,0,"@united's first-class #cockup
http://t.co/oh7CFv7DHR",,2015-02-17 09:00:26 -0800,Toronto,Pacific Time (US & Canada)
567730143536226304,neutral,0.6919,,0.0,United,,napsareforkids,,0,@united all day travel. #swag #ijustwanttosleep,,2015-02-17 08:59:48 -0800,West Palm Beach ,
567729696662511616,positive,1.0,,,United,,mchooyah,,0,@united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.,,2015-02-17 08:58:02 -0800,,Mazatlan
567729246198837248,neutral,0.6702,,,United,,CWWMUK,,0,@united Filled in the form you sent the link to on 29.1.15 and then either 9 or 10.2.15,,2015-02-17 08:56:14 -0800,North West of England,
567727599627943936,negative,1.0,Late Flight,1.0,United,,alvintylaw,,0,@united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive!,,2015-02-17 08:49:42 -0800,"Island of Oahu, Hawaii",
567727403964055552,negative,0.7109,Can't Tell,0.3609,United,,richardkerris,,0,"@united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO","[37.62006843, -122.38822083]",2015-02-17 08:48:55 -0800,"Los Gatos, CA ",
567726860638101504,negative,1.0,Customer Service Issue,1.0,United,,mlipschits,,0,@united why am i mot getting my refund?,,2015-02-17 08:46:46 -0800,Jerusalem-London-Antwerp,
567725820056068096,negative,1.0,Can't Tell,1.0,United,,kat_volk,,0,.@united nothing apparently. I've flown w/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.,,2015-02-17 08:42:37 -0800,"Tucson, AZ and Vancouver, BC",Arizona
567725163077070848,negative,0.6496,Bad Flight,0.3416,United,,BhutanOrient,,0,@united didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat #40? We only overheard...,,2015-02-17 08:40:01 -0800,Bhutan,Pacific Time (US & Canada)
567724189872697348,negative,0.6579,Customer Service Issue,0.3344,United,,mtezna,,0,@united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD),,2015-02-17 08:36:09 -0800,Virginia,Eastern Time (US & Canada)
567724091809878016,negative,1.0,Customer Service Issue,0.6701,United,,TheSapphireLife,,0,@united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...,,2015-02-17 08:35:45 -0800,"Boston, MA",
567717552290136065,negative,1.0,Can't Tell,0.3587,United,,OHaraAmber,,0,@united what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations,,2015-02-17 08:09:46 -0800,"Wheatridge,Colo",
567716403117957120,negative,1.0,Bad Flight,1.0,United,,tcfitz3,,0,"@United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no  Wifi, no personal entertainment. TORTURE",,2015-02-17 08:05:12 -0800,Houston,Central Time (US & Canada)
567714192980201472,negative,1.0,longlines,0.3469,United,,lauralscott,,0,@united last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies,"[0.0, 0.0]",2015-02-17 07:56:25 -0800,"ÜT: 40.976702,-72.210688",Quito
567713896627470336,negative,1.0,Flight Attendant Complaints,1.0,United,,rachaeldoyle21,,0,"@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless",,2015-02-17 07:55:15 -0800,"Portsmouth, UK",
567711860938772480,neutral,1.0,,,United,,Jamie_Fisher886,,0,@united how much does it cost to check in an additional bag? Traveling from newark to glasgow. Thank you :),,2015-02-17 07:47:09 -0800,Glasgow,London
567703258425081857,negative,1.0,Late Flight,0.7073,United,,wackydunks,,0,.@united call my work and tell them it's your fault I'm Late Flight,,2015-02-17 07:12:58 -0800,"grand rapids, michigan",Eastern Time (US & Canada)
567701830805618688,positive,1.0,,,United,,scherzva,,0,"@united New Apple crâpe, amazing! Live from UA1207. Really nice crew too.  #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj",,2015-02-17 07:07:18 -0800,"ÜT: 34.188976,-118.613497",Eastern Time (US & Canada)
567686845903826947,neutral,0.6579,,0.0,United,,AsianAdidasGirl,,0,@united clicked on the link and got this? #confused http://t.co/xMAQcucWZl,"[30.09009009, -95.64621813]",2015-02-17 06:07:45 -0800,Houston,Central Time (US & Canada)
567676400933416960,negative,1.0,Late Flight,0.7098,United,,MiKasuga,,0,"@United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on",,2015-02-17 05:26:15 -0800,"New York, NY",Eastern Time (US & Canada)
567663136082513920,negative,1.0,Lost Luggage,1.0,United,,hannahtorney,,0,@united i have items of sentimental value that I'm heartbroken are missing,,2015-02-17 04:33:32 -0800,Omagh/Belfast,London
567634106058821632,neutral,1.0,,,United,,gwaki,,0,@united even though technically after I land I will be silver?,,2015-02-17 02:38:11 -0800,,Central Time (US & Canada)
567630296783155203,negative,1.0,Customer Service Issue,0.6752,United,,ljsbrooks,,0,@united still waiting for a reply,,2015-02-17 02:23:03 -0800,,
567627253991735296,negative,1.0,Bad Flight,0.3611,United,,DBsViewOnThings,,0,@united please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!!,,2015-02-17 02:10:58 -0800,,Atlantic Time (Canada)
567623209026334720,negative,0.6337,Flight Booking Problems,0.6337,United,,markhlyon,,0,"Wanted to get my bag benefit, but instead get $25 pricing on all three tickets. When adding a card, MP Visa is only option. @united","[38.9058375, -77.00423674]",2015-02-17 01:54:53 -0800,"Washington, DC",Eastern Time (US & Canada)
567617486703853568,negative,1.0,Customer Service Issue,0.6797,United,,feliciastoler,,0,@united I tried 2 DM it would not go thru... not sure why,"[0.0, 0.0]",2015-02-17 01:32:09 -0800,New Jersey,Central Time (US & Canada)
567614049425555457,negative,1.0,Customer Service Issue,0.3545,United,,JustOGG,,0,"@united, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow.",,2015-02-17 01:18:29 -0800,Tweets = My Opinion,Eastern Time (US & Canada)
567595670463205376,negative,1.0,Late Flight,1.0,United,,CRomerDome,,0,@united I like delays less than you because I'm the one on the plane. Connect me with a voucher,,2015-02-17 00:05:27 -0800,"Portland, OR",Pacific Time (US & Canada)
567594579310825473,negative,1.0,Bad Flight,0.6707,United,,brenduch,,0,"@united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion",,2015-02-17 00:01:07 -0800,,Buenos Aires
567592368451248130,negative,1.0,Late Flight,1.0,United,,brenduch,,0,"@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait",,2015-02-16 23:52:20 -0800,,Buenos Aires
567591480085463040,negative,1.0,Late Flight,0.34600000000000003,United,,CPoutloud,,0,@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am.,,2015-02-16 23:48:48 -0800,"Washington, DC",
570309156290367488,negative,1.0,longlines,0.6624,Southwest,,thisradlove,,0,@SouthwestAir still waiting. Just hit one hour.,,2015-02-24 11:47:53 -0800,Today I'm in: Maryland ,Atlantic Time (Canada)
570309145276125185,negative,0.6361,Cancelled Flight,0.6361,Southwest,,tomcblock,,0,@SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook,,2015-02-24 11:47:50 -0800,"ÜT: 38.965477,-77.428287",Eastern Time (US & Canada)
570307615189835777,negative,1.0,Customer Service Issue,1.0,Southwest,,cindyjwhitaker,,0,@SouthwestAir Hello - been on hold for extremely long time. Have confirmation # &amp; can't get boarding pass. Have tried numerous times!!,,2015-02-24 11:41:45 -0800,,Central Time (US & Canada)
570306086475075585,neutral,0.6443,,,Southwest,,liveseasoned,,0,"@SouthwestAir I'm teaching new #travelers how to research, #budget &amp; #save for a trip today! http://t.co/Qll48r57ep",,2015-02-24 11:35:41 -0800,,
570305647759265793,negative,1.0,Customer Service Issue,1.0,Southwest,,cindyjwhitaker,,0,@SouthwestAir Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!,,2015-02-24 11:33:56 -0800,,Central Time (US & Canada)
570305078470557697,negative,1.0,Customer Service Issue,1.0,Southwest,,Tim535353,,0,@SouthwestAir still no update text #2053 &amp; still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care,,2015-02-24 11:31:41 -0800,"St. Louis, MO",Central Time (US & Canada)
570304445734629376,negative,1.0,Customer Service Issue,0.6761,Southwest,,tonybrancato,,0,@SouthwestAir your agents were the ones who were rude and unhelpful and prompted my initial tweet. This is so easy to fix.,"[41.19758614, -73.76914167]",2015-02-24 11:29:10 -0800,Chappaqua NY,Eastern Time (US & Canada)
570304178314190848,negative,1.0,Bad Flight,0.6784,Southwest,,tonybrancato,,0,@SouthwestAir my wife had been in group A in prev. flight but got bumped for some reason.  Alone with two kids. At least put her in group A,"[41.1974934, -73.76920486]",2015-02-24 11:28:06 -0800,Chappaqua NY,Eastern Time (US & Canada)
570303797605617665,negative,1.0,Late Flight,1.0,Southwest,,KellDuckKan,,0,@SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant &amp; supposed to be caring for my mom whose in surgery now. Very upset.,,2015-02-24 11:26:35 -0800,"Columbus, OH",Eastern Time (US & Canada)
570303399276761088,positive,1.0,,,Southwest,,tylerhansen331,,0,@SouthwestAir thank you so much completely made things right!,,2015-02-24 11:25:00 -0800,,
570302532955844608,positive,1.0,,,Southwest,,Shpressyourself,,0,@SouthwestAir love them! Always get the best deals!,,2015-02-24 11:21:34 -0800,,Central Time (US & Canada)
570302460235026433,neutral,1.0,,,Southwest,,brittanylinnes,,0,@SouthwestAir can you follow me so I can send you the info?,,2015-02-24 11:21:16 -0800,"New York, NY",Eastern Time (US & Canada)
570302337069264900,negative,1.0,Customer Service Issue,0.6667,Southwest,,ryanshaw100,,0,@SouthwestAir Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do?,,2015-02-24 11:20:47 -0800,"Chicago, IL",Central Time (US & Canada)
570302030742470658,neutral,0.6825,,,Southwest,,HaleyOstrander,,0,@SouthwestAir once again on Glassdoor's Best Places To Work snagging # 15 overall #notsurprising #LUVthem,,2015-02-24 11:19:34 -0800,TX,
570301794850639872,negative,1.0,longlines,0.3438,Southwest,,tedm23,,0,@SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit,,2015-02-24 11:18:38 -0800,"Burlington, Ma",Central Time (US & Canada)
570299642887442433,positive,0.6809,,,Southwest,,tonybrancato,,0,@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w/kids - b4 group A please. Please.,"[41.19747574, -73.76926201]",2015-02-24 11:10:05 -0800,Chappaqua NY,Eastern Time (US & Canada)
570299331707854848,neutral,0.6681,,0.0,Southwest,,MarsalaHolla,,0,@SouthwestAir can you update me on the emergency landing in Jacksonville right now? #parentsonboard,,2015-02-24 11:08:50 -0800,,
570298362907508738,neutral,1.0,,,Southwest,,NardosKing2,,0,@SouthwestAir I have been on hold for over 28 minutes  please help http://t.co/Fx9BIJlxAt,,2015-02-24 11:05:00 -0800,,Eastern Time (US & Canada)
570298155465609217,neutral,1.0,,,Southwest,,SaTxTechunter,,0,@SouthwestAir can y'all develop Ding for a chrome/Firefox browser extension? That would be swell,,2015-02-24 11:04:10 -0800,"San Antonio, TX",Mexico City
570296754832318465,neutral,0.6787,,0.0,Southwest,,PBI_Airport,,0,@SouthwestAir can take u to Midway-Chicago March 8th-April 6th. Can't make it then? @AmericanAir can get u to @fly2ohare year round. #FlyPBI,,2015-02-24 10:58:36 -0800,"West Palm Beach, FL",Hawaii
570296670568751106,negative,0.6374,longlines,0.3297,Southwest,,frankplaza_,,0,@SouthwestAir Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting,,2015-02-24 10:58:16 -0800,"St.Peters, MO",Central Time (US & Canada)
570294002077061120,positive,1.0,,,Southwest,,catjubs,,0,@SouthwestAir  thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy,,2015-02-24 10:47:40 -0800,lurking in a coffeehouse,Pacific Time (US & Canada)
570293661377961984,negative,1.0,Customer Service Issue,0.6465,Southwest,,Sarahtherower,,0,@SouthwestAir can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through,,2015-02-24 10:46:19 -0800,Orange County,Arizona
570293557724110850,neutral,1.0,,,Southwest,,idk_but_youtube,,0,@SouthwestAir did you know that suicide is the second leading cause of death among teens 10-24,,2015-02-24 10:45:54 -0800,1/1 loner squad,Eastern Time (US & Canada)
570293527982301184,positive,0.7004,,,Southwest,,PiersonStone,,0,"@SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!",,2015-02-24 10:45:47 -0800,,Central Time (US & Canada)
570293142257311744,neutral,0.7015,,0.0,Southwest,,brittanylinnes,,0,.@SouthwestAir she needs a wheelchair at the gate for sure. What options does she have?,,2015-02-24 10:44:15 -0800,"New York, NY",Eastern Time (US & Canada)
570293100326862849,positive,1.0,,,Southwest,,cheesensausage,,0,@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!,,2015-02-24 10:44:05 -0800,Eau Claire,
570292976603295744,negative,1.0,Flight Attendant Complaints,0.3723,Southwest,,tonybrancato,,0,"@SouthwestAir has grounded 2 flights b/c of equipment problems &amp; been rude to my wife, traveling alone w/our 2 young kids.  never again.",,2015-02-24 10:43:35 -0800,Chappaqua NY,Eastern Time (US & Canada)
570292914686955520,neutral,0.3511,,0.0,Southwest,,Marc_Hoffman,,0,@SouthwestAir Do you promise to not unfollow me? 😉,,2015-02-24 10:43:21 -0800,"Denver, CO",Mountain Time (US & Canada)
570291219919736832,neutral,1.0,,,Southwest,,NecroticDoctor,,0,@SouthwestAir Just DMed you my confirmation number.,,2015-02-24 10:36:36 -0800,Trapped in Baltimore.,Atlantic Time (Canada)
570289521113366531,negative,1.0,Late Flight,1.0,Southwest,,Heavenlychc9,,0,@SouthwestAir oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. 😡😡😡😡😤😤😤,,2015-02-24 10:29:51 -0800,,
570289080090689536,positive,1.0,,,Southwest,,crook_justin,,0,@SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up,,2015-02-24 10:28:06 -0800,Fort Lauderdale,
570288961064710145,negative,1.0,Bad Flight,0.7020000000000001,Southwest,,crook_justin,,0,@SouthwestAir belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree,,2015-02-24 10:27:38 -0800,Fort Lauderdale,
570288841447366658,neutral,1.0,,,Southwest,,unknownfilmaker,,0,"@SouthwestAir oh, is it only in Atlanta?",,2015-02-24 10:27:09 -0800,EVERYWHERE,
570288799860846592,negative,0.6477,Lost Luggage,0.3295,Southwest,,crook_justin,,0,@SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having,,2015-02-24 10:26:59 -0800,Fort Lauderdale,
570288380384292864,positive,0.6456,,0.0,Southwest,,jparkermastin,,0,@SouthwestAir  I USED to always fly Southwest.,,2015-02-24 10:25:19 -0800,,
570287651137445888,negative,1.0,Lost Luggage,1.0,Southwest,,jparkermastin,,0,@SouthwestAir  got my bags 35 hours Late Flightr and an offer of $50 to go pick them up. Taxi costs $65 one way. Spent $200 for the inconvenience.,,2015-02-24 10:22:26 -0800,,
570287513874669568,negative,0.6526,Can't Tell,0.3684,Southwest,,MauriceRabb,,0,@SouthwestAir thx but I'll be expecting a credit for this leg.,"[41.78546237, -87.7430551]",2015-02-24 10:21:53 -0800,Chicago,Central Time (US & Canada)
570287238145290240,neutral,1.0,,,Southwest,,briman007,,0,"@SouthwestAir sure, please follow me so I can do so?",,2015-02-24 10:20:47 -0800,"Atlanta, GA",Eastern Time (US & Canada)
570286359983886336,negative,1.0,Bad Flight,0.3525,Southwest,,JJBehrens,,0,"@SouthwestAir  appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac","[42.88502249, -85.52894527]",2015-02-24 10:17:18 -0800,"Grandville, Michigan",
570285979753443328,neutral,1.0,,,Southwest,,JReneeX0X0,,0,@SouthwestAir sent!,,2015-02-24 10:15:47 -0800,Around...,Eastern Time (US & Canada)
570285465145876480,negative,1.0,Customer Service Issue,0.6691,Southwest,,jawswald,,0,@SouthwestAir 20 minutes on hold waiting is ridiculous......,"[0.0, 0.0]",2015-02-24 10:13:44 -0800,603 | 205,Eastern Time (US & Canada)
570285012882472961,negative,0.627,Customer Service Issue,0.627,Southwest,,Heavenlychc9,,0,@SouthwestAir have u seen any of the messages the past hour ?,,2015-02-24 10:11:57 -0800,,
570284725740285952,neutral,1.0,,,Southwest,,MnMwillmott,,0,@SouthwestAir I'm following now,,2015-02-24 10:10:48 -0800,"woodstock, Ontario, Canada",Atlantic Time (Canada)
570284129138274304,positive,1.0,,,Southwest,,catjubs,,0,"@SouthwestAir  THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!",,2015-02-24 10:08:26 -0800,lurking in a coffeehouse,Pacific Time (US & Canada)
570284111425892353,positive,1.0,,,Southwest,,RebeccaKling,,0,@SouthwestAir Thanks so much!,,2015-02-24 10:08:22 -0800,Chicago,Central Time (US & Canada)
570283824040382464,positive,1.0,,,Southwest,,VolunteerLBK,,0,@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef,,2015-02-24 10:07:13 -0800,"Lubbock, TX",Central Time (US & Canada)
570283248301043712,negative,1.0,Flight Booking Problems,0.6606,Southwest,,slobotski,,0,@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?,,2015-02-24 10:04:56 -0800,Midwest + Airplanes,Central Time (US & Canada)
570282347267895296,negative,1.0,Damaged Luggage,1.0,Southwest,,coromex97,,0,@SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help!,,2015-02-24 10:01:21 -0800,,
570282333892251648,positive,0.6729999999999999,,0.0,Southwest,,kelsey_rae2011,,0,@SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever,,2015-02-24 10:01:18 -0800,,
570281719074566145,neutral,0.6655,,0.0,Southwest,,srsable7290,,0,@SouthwestAir what is the status of the bag check area at FFL?,,2015-02-24 09:58:51 -0800,,Eastern Time (US & Canada)
570281275216367616,positive,0.345,,0.0,Southwest,,SMiles1307,,0,@SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two.,,2015-02-24 09:57:05 -0800,,
570280800244994048,positive,1.0,,,Southwest,,NinjaEpisode,,0,@SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA  #9NEWSBusiness http://t.co/o3WlaInImY,,2015-02-24 09:55:12 -0800,"Denver, CO",
570280641503211520,negative,1.0,Lost Luggage,0.6736,Southwest,,Heavenlychc9,,0,@SouthwestAir its flight #218 of that matters to you all. Hell next we all won't get our luggage properly transferred #facepalm #smh,,2015-02-24 09:54:34 -0800,,
570280553422950401,negative,1.0,Customer Service Issue,1.0,Southwest,,michaelossa,,0,@SouthwestAir your phone service sucks,,2015-02-24 09:54:13 -0800,"Newark, Ohio",Central Time (US & Canada)
570279812922789888,neutral,0.6699,,0.0,Southwest,,PiersonStone,,0,"@SouthwestAir my flight at BWI is delayed and I will miss my flight in Denver, is there a way to find out if they will hold the plane?",,2015-02-24 09:51:17 -0800,,Central Time (US & Canada)
570279442750291969,positive,1.0,,,Southwest,,sundialtours,,0,"@SouthwestAir ""Airport snow removal method #22..""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY",,2015-02-24 09:49:49 -0800,"Astoria, OR",Tijuana
570278679491670016,negative,0.7,Flight Attendant Complaints,0.3667,Southwest,,SLCsRaddest,,0,@SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on...,,2015-02-24 09:46:47 -0800,,Central Time (US & Canada)
570277221916647425,negative,1.0,Late Flight,1.0,Southwest,,Heavenlychc9,,0,@SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail,,2015-02-24 09:40:59 -0800,,
570277008216870912,negative,1.0,Cancelled Flight,1.0,Southwest,,Heavenlychc9,,0,@SouthwestAir oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane,,2015-02-24 09:40:08 -0800,,
570276440874323968,negative,0.6508,Flight Booking Problems,0.3601,Southwest,,cheesensausage,,0,"@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?",,2015-02-24 09:37:53 -0800,Eau Claire,
570275218515726337,negative,1.0,Customer Service Issue,1.0,Southwest,,NecroticDoctor,,0,@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?,,2015-02-24 09:33:01 -0800,Trapped in Baltimore.,Atlantic Time (Canada)
570274815736549376,negative,0.7024,Flight Booking Problems,0.7024,Southwest,,Marc_Hoffman,,0,"@SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, ""Unable to price"". Please help!",,2015-02-24 09:31:25 -0800,"Denver, CO",Mountain Time (US & Canada)
570274371685777409,negative,1.0,Customer Service Issue,0.6411,Southwest,,Heavenlychc9,,0,@SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir,,2015-02-24 09:29:40 -0800,,
570274362936266752,neutral,0.6746,,,Southwest,,CTHUSTLEHARDER,,0,@SouthwestAir Teyana Taylor Performing #MedusaFridays 2.27 Free Till11 http://t.co/qwFMoQ0dQl http://t.co/kbb0B5FxMK #TheMenOfBusiness,,2015-02-24 09:29:37 -0800,"Arlington,Tx",Central Time (US & Canada)
570274049118625792,negative,1.0,Bad Flight,0.3542,Southwest,,bmorechi,,0,"@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain",,2015-02-24 09:28:23 -0800,Chicago,Central Time (US & Canada)
570272778840104960,negative,1.0,Can't Tell,1.0,Southwest,,NaLeih,,0,@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.,,2015-02-24 09:23:20 -0800,,
570272714205863936,negative,0.6509999999999999,Customer Service Issue,0.6509999999999999,Southwest,,JReneeX0X0,,0,@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.,,2015-02-24 09:23:04 -0800,Around...,Eastern Time (US & Canada)
570272387985514497,negative,1.0,Late Flight,1.0,Southwest,,Heavenlychc9,,0,@SouthwestAir @SMiles1307 over two hours now.  Ugh we should all get vouchers this is inexcusable ESP after a pre flight check that was ok.,,2015-02-24 09:21:47 -0800,,
570272186419847168,neutral,1.0,,,Southwest,,tbranagh,,0,@SouthwestAir I have a 5:30 flight out of Birmingham tomorrow night. Can I reschedule it for an earlier flight because of the expected snow?,,2015-02-24 09:20:59 -0800,,Central Time (US & Canada)
570272015598411776,neutral,0.6806,,0.0,Southwest,,MarlaDShepard,,0,You have to follow me back so that I can DM @SouthwestAir,,2015-02-24 09:20:18 -0800,"Raleigh, NC",
570271730729689088,negative,1.0,Bad Flight,0.6481,Southwest,,Singal3,,0,"@SouthwestAir horrible experience, passenger of size was 1/3 in my seat, offered $50 voucher for this by Christine C http://t.co/1xzrK66wVQ",,2015-02-24 09:19:10 -0800,,
570271704972464129,neutral,0.6542,,,Southwest,,Heavenlychc9,,0,@SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October.,,2015-02-24 09:19:04 -0800,,
570271248640401409,negative,0.69,Can't Tell,0.69,Southwest,,ceoDanya,,0,"@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again.",,2015-02-24 09:17:15 -0800,The next President of Libya,Quito
570271138464419840,negative,1.0,Bad Flight,0.3485,Southwest,,ceoDanya,,0,@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL,,2015-02-24 09:16:49 -0800,The next President of Libya,Quito
570270848201797632,negative,1.0,Flight Booking Problems,1.0,Southwest,,RealMaryAgnes,,0,"@SouthwestAir Redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch",,2015-02-24 09:15:39 -0800,,Atlantic Time (Canada)
570270818539839488,neutral,1.0,,,Southwest,,JBadnastythug,,0,@SouthwestAir done,,2015-02-24 09:15:32 -0800,"Duluth, MN",Eastern Time (US & Canada)
570270216694968320,negative,1.0,Customer Service Issue,1.0,Southwest,,julia021685,,0,@SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that?,,2015-02-24 09:13:09 -0800,,
570270166166183936,neutral,0.67,,0.0,Southwest,,ElaineBBfan,,0,@SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight.,,2015-02-24 09:12:57 -0800,"Boston, Atlanta, or in-flight",Atlantic Time (Canada)
570268558451720193,negative,1.0,Flight Attendant Complaints,0.6764,Southwest,,MnMwillmott,,0,"@SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal",,2015-02-24 09:06:34 -0800,"woodstock, Ontario, Canada",Atlantic Time (Canada)
570268160202567680,negative,1.0,Late Flight,1.0,Southwest,,MnMwillmott,,0,"@SouthwestAir was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2",,2015-02-24 09:04:59 -0800,"woodstock, Ontario, Canada",Atlantic Time (Canada)
570267457841033216,positive,1.0,,,Southwest,,_missjoannalee,,0,@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer,,2015-02-24 09:02:11 -0800,Canada,Pacific Time (US & Canada)
570266640614498304,negative,0.6837,Customer Service Issue,0.3673,Southwest,,passthechorizo,,0,@SouthwestAir nothing you can do to help us restore some barely-expired #RapidRewards points?,,2015-02-24 08:58:56 -0800,Chicago,Central Time (US & Canada)
570266265971003394,negative,1.0,Flight Booking Problems,1.0,Southwest,,RealMaryAgnes,,0,@SouthwestAir Rapid Rewards program sold me short. #Lasttweetaboutthis but still #disappointed.,,2015-02-24 08:57:27 -0800,,Atlantic Time (Canada)
570265831822778368,negative,1.0,Bad Flight,1.0,Southwest,,Heavenlychc9,,0,@SouthwestAir freezing in the plane,,2015-02-24 08:55:43 -0800,,
570265804748550144,negative,1.0,Flight Attendant Complaints,0.6970000000000001,Southwest,,Heavenlychc9,,0,@SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are,,2015-02-24 08:55:37 -0800,,
570265563035004928,negative,1.0,Can't Tell,0.3378,Southwest,,Heavenlychc9,,0,@SouthwestAir from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon,,2015-02-24 08:54:39 -0800,,
570265397058002944,negative,1.0,Cancelled Flight,1.0,Southwest,,Heavenlychc9,,0,@SouthwestAir flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us,,2015-02-24 08:54:00 -0800,,
570265280674459648,negative,1.0,Can't Tell,0.6917,Southwest,,Heavenlychc9,,0,@SouthwestAir due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first,,2015-02-24 08:53:32 -0800,,
570265133638942720,negative,1.0,Customer Service Issue,0.3656,Southwest,,Heavenlychc9,,0,@SouthwestAir u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable,,2015-02-24 08:52:57 -0800,,
570264856223330304,negative,1.0,Can't Tell,0.3426,Southwest,,byronics,,0,@SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr,,2015-02-24 08:51:51 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
570264793140953088,negative,1.0,Bad Flight,0.6654,Southwest,,Patobrien61,,0,"@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page",,2015-02-24 08:51:36 -0800,"Perdido Key, FL",
570264481772777472,negative,0.708,Late Flight,0.708,Southwest,,smcrissman,,0,"@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?",,2015-02-24 08:50:22 -0800,"Hampton Roads, Virginia",Eastern Time (US & Canada)
570264474784894976,negative,1.0,Cancelled Flight,0.6406,Southwest,,joelwg,,0,@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays.,,2015-02-24 08:50:20 -0800,,Pacific Time (US & Canada)
570264316743544832,negative,1.0,Customer Service Issue,1.0,Southwest,,gabehosler,,0,@SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing &amp; excuses #DISAPPOINTED,"[38.30097379, -122.30180037]",2015-02-24 08:49:42 -0800,"San Diego,  CA",Pacific Time (US & Canada)
570264292169162752,neutral,0.6475,,,Southwest,,SamDori4,,0,@SouthwestAir Barzegar charges tourists 700 euros [!] a night for their stay in the tent village he runs. http://t.co/igSVzvrbbN,,2015-02-24 08:49:36 -0800,,
570263130141564929,neutral,1.0,,,Southwest,,unknownfilmaker,,0,@SouthwestAir can you please make sense of the companion promo? How to we set it up?,,2015-02-24 08:44:59 -0800,EVERYWHERE,
570262460395098112,neutral,0.6818,,0.0,Southwest,,JBadnastythug,,0,@SouthwestAir unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3/27-4/2,,2015-02-24 08:42:20 -0800,"Duluth, MN",Eastern Time (US & Canada)
570261981569159169,neutral,0.6382,,0.0,Southwest,,briman007,,0,@SouthwestAir live in Atlanta but cant enroll in your Atlanta companion promotion. Error every time. Can you help? Also sent email. Thanks!,,2015-02-24 08:40:26 -0800,"Atlanta, GA",Eastern Time (US & Canada)
570261977332731904,negative,1.0,Customer Service Issue,1.0,Southwest,,SMiles1307,,0,@SouthwestAir frustrating indeed especially when no one knows what the issue is....,,2015-02-24 08:40:25 -0800,,
570261514340474880,negative,1.0,Customer Service Issue,0.6382,Southwest,,island_girl4321,,0,@SouthwestAir  on hold with customer service; you may be quicker.  I rebooked trip for a lower fare.  Where did the difference in $ go?,,2015-02-24 08:38:34 -0800,,
570261349172973569,neutral,1.0,,,Southwest,,laurabogart14,,0,"@SouthwestAir That was Chantilly, Paris, France.",,2015-02-24 08:37:55 -0800,"Raleigh, NC",Eastern Time (US & Canada)
570261289420898305,negative,1.0,Customer Service Issue,0.6526,Southwest,,ChefBillyParisi,,0,@SouthwestAir and thx for not responding,,2015-02-24 08:37:40 -0800,Chicago,Mountain Time (US & Canada)
570261225520689152,negative,1.0,Customer Service Issue,0.6224,Southwest,,JBadnastythug,,0,@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?,,2015-02-24 08:37:25 -0800,"Duluth, MN",Eastern Time (US & Canada)
570260387746029568,negative,0.6619,Late Flight,0.6619,Southwest,,SMiles1307,,0,@SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze,,2015-02-24 08:34:06 -0800,,
570260325611630592,negative,1.0,Customer Service Issue,0.3535,Southwest,,longlive94,,0,@SouthwestAir how come I'm not getting my points after I buy from the rapid reward shopping site?,,2015-02-24 08:33:51 -0800,,
570259423987404800,neutral,0.6489,,0.0,Southwest,,MichaelDes2015,,0,@SouthwestAir hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like @JetBlue,,2015-02-24 08:30:16 -0800,"Valrico, Florida",Atlantic Time (Canada)
570257719334187008,neutral,1.0,,,Southwest,,crook_justin,,0,@SouthwestAir and Carol Thrower are passengers. Fort Lauderdale airport.,,2015-02-24 08:23:29 -0800,Fort Lauderdale,
570257631778107392,negative,1.0,Late Flight,0.3505,Southwest,,crook_justin,,0,@SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook,,2015-02-24 08:23:08 -0800,Fort Lauderdale,
570257480401469441,negative,1.0,Customer Service Issue,1.0,Southwest,,crook_justin,,0,@SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30,,2015-02-24 08:22:32 -0800,Fort Lauderdale,
570257317859610624,negative,1.0,longlines,0.6835,Southwest,,crook_justin,,0,@SouthwestAir flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash,,2015-02-24 08:21:54 -0800,Fort Lauderdale,
570256329543012352,positive,0.6771,,0.0,Southwest,,joshkmm,,0,@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.,,2015-02-24 08:17:58 -0800,"Kansas City, KS",Central Time (US & Canada)
570256052966395906,negative,1.0,Customer Service Issue,1.0,Southwest,,user47,,0,"@SouthwestAir Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed?",,2015-02-24 08:16:52 -0800,"Lee's Summit, MO, @CityOfLS",Central Time (US & Canada)
570255256589766656,positive,1.0,,,Southwest,,kdtwill,,2,"@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers",,2015-02-24 08:13:42 -0800,"Austin, Texas",
570253313368698883,negative,1.0,Late Flight,1.0,Southwest,,SNBalzac,,0,"@SouthwestAir LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625",,2015-02-24 08:05:59 -0800,"San Juan, Brooklyn, LA ",Atlantic Time (Canada)
570253196213383168,negative,1.0,Customer Service Issue,0.6714,Southwest,,SNBalzac,,0,@SouthwestAir INSANE traffic in LA. Trying to call you all to re schedule flight but been on phone for 20 minutes and nothing.,,2015-02-24 08:05:31 -0800,"San Juan, Brooklyn, LA ",Atlantic Time (Canada)
570252802611679232,neutral,1.0,,,Southwest,,MyCustoAdvocate,,0,@SouthwestAir Airline trouble &amp; not getting satisfactory customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!,,2015-02-24 08:03:57 -0800,"Miami, New York, Boston",
570252528245456897,neutral,1.0,,,Southwest,,jordan_mcflyy,,0,@SouthwestAir hey southwest! Help me find a flight from Nashville - Washington DC or Raleigh for under $150 on March 15 please!,,2015-02-24 08:02:52 -0800,,Central Time (US & Canada)
570252231624265729,negative,1.0,Customer Service Issue,0.6679999999999999,Southwest,,ckramer,,0,"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?",,2015-02-24 08:01:41 -0800,"Orlando, Florida",Eastern Time (US & Canada)
570250945281589248,negative,1.0,Customer Service Issue,0.6364,Southwest,,richstahl,,0,@SouthwestAir Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful.,"[35.84808282, -78.66572751]",2015-02-24 07:56:34 -0800,"Raleigh, NC",Eastern Time (US & Canada)
570250780252504064,negative,1.0,Customer Service Issue,0.3533,Southwest,,Shan_Lyn,,0,@SouthwestAir NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls.......,,2015-02-24 07:55:55 -0800,"InMyFeelings, IL",Central Time (US & Canada)
570250554670125056,neutral,0.6765,,,Southwest,,OBruce135,,0,@SouthwestAir Thank you!,,2015-02-24 07:55:01 -0800,,
570250252382416896,neutral,1.0,,,Southwest,,kdtwill,,0,@SouthwestAir traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science  #ANAmarketers,,2015-02-24 07:53:49 -0800,"Austin, Texas",
570249864841285632,positive,0.6647,,,Southwest,,egbaboy,,0,@SouthwestAir Customer Centricity is knowing people #ANAMarketers,,2015-02-24 07:52:17 -0800,,Mountain Time (US & Canada)
570248600623521793,negative,1.0,Can't Tell,0.6909,Southwest,,tylerhansen331,,0,"@SouthwestAir I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice",,2015-02-24 07:47:15 -0800,,
570248044341374976,neutral,0.6907,,0.0,Southwest,,kdtwill,,0,@SouthwestAir is America's largest airline by passengers carried! Wonder if this is b/c they have a 'Customer Service Bible' #ANAmarketers,,2015-02-24 07:45:03 -0800,"Austin, Texas",
570248035369820162,negative,1.0,Flight Booking Problems,0.6764,Southwest,,RealMaryAgnes,,0,"@SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed",,2015-02-24 07:45:00 -0800,,Atlantic Time (Canada)
570246695595999232,positive,0.6634,,,Southwest,,BoobzillaXXX,,0,@SouthwestAir ok thank you  i hope  so too,,2015-02-24 07:39:41 -0800,Everywhere You Wish You Were!,America/Los_Angeles
570246490473566208,negative,0.6458,Customer Service Issue,0.6458,Southwest,,NecroticDoctor,,0,@SouthwestAir Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy.,,2015-02-24 07:38:52 -0800,Trapped in Baltimore.,Atlantic Time (Canada)
570245840612265985,positive,0.6523,,,Southwest,,tmahal,,0,"@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq"" #southwestairlines",,2015-02-24 07:36:17 -0800,SF Bay Area,
570245656972894208,neutral,0.6396,,0.0,Southwest,,skiiim21,,0,@SouthwestAir is there a resource to check delays/Cancelled Flightlations out of Love Field? Flying out tomorrow am and stressed about weather! ❄️,,2015-02-24 07:35:33 -0800,Dallas ,Central Time (US & Canada)
570245513720647680,negative,1.0,Late Flight,0.6743,Southwest,,JLPoeschl,,0,"@SouthwestAir Switching planes due to mechanical problems.  How does reboarding work? Was A49, now at end of long line.  Stuck in middle?",,2015-02-24 07:34:59 -0800,,
570244762785210368,negative,0.6436,Flight Booking Problems,0.6436,Southwest,,Gian_Ricco,,0,"@SouthwestAir Why, when I booked via phone after calling the A List preferred #, didn't my KTA get added to the ticket??? Must I use web?",,2015-02-24 07:32:00 -0800,,
570242641264320512,negative,1.0,Can't Tell,0.3466,Southwest,,RealMaryAgnes,,0,"@SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone.",,2015-02-24 07:23:34 -0800,,Atlantic Time (Canada)
570241403822813184,neutral,1.0,,,Southwest,,chrisharriscw,,0,@SouthwestAir An Oscar-worthy entrance into LA. http://t.co/10tmtHVFDC,,2015-02-24 07:18:39 -0800,"Austin, TX",Central Time (US & Canada)
570238577683996672,positive,1.0,,,Southwest,,DelaneySchenk,,0,"@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper",,2015-02-24 07:07:26 -0800,,Central Time (US & Canada)
570237762063831040,positive,0.6813,,0.0,Southwest,,PlatypusDBHunt,,0,@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!,,2015-02-24 07:04:11 -0800,"Albuquerque, NM",
570236169310437376,neutral,0.6667,,0.0,Southwest,,ScottnearSMF,,0,@SouthwestAir @PHLAirport Will Flight 2155 that arrives at E11 be a penguin plane?,,2015-02-24 06:57:51 -0800,,Pacific Time (US & Canada)
570229420058918913,positive,1.0,,,Southwest,,chamtdi,,4,@SouthwestAir Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_,,2015-02-24 06:31:02 -0800,,Eastern Time (US & Canada)
570228904469725184,positive,1.0,,,Southwest,,TheMattCrane,,0,@SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI,,2015-02-24 06:28:59 -0800,"Birmingham, AL",
570227814575804416,negative,1.0,Cancelled Flight,1.0,Southwest,,TheBaltimoreOs,,0,@SouthwestAir why was Southwest only airline to Cancelled Flight all flights from Charleston? Was 7:50pm flight Cancelled Flightation really weather reLate Flightd?,,2015-02-24 06:24:39 -0800,,Atlantic Time (Canada)
570227698334720002,neutral,0.6374,,0.0,Southwest,,TheRandyHarbin,,0,@SouthwestAir #stepup #makeitright re you best? Or just money hungry? #wewillsee,,2015-02-24 06:24:12 -0800,Kansas City MO,Central Time (US & Canada)
570226870119215104,negative,1.0,Customer Service Issue,0.6667,Southwest,,nerdguru,,0,"@SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy",,2015-02-24 06:20:54 -0800,"Fullerton, CA",Central Time (US & Canada)
570224719011704832,negative,1.0,Customer Service Issue,1.0,Southwest,,NicoleMEBump,,0,@SouthwestAir I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX!,,2015-02-24 06:12:21 -0800,"Manchester, NH",Eastern Time (US & Canada)
570224618272731136,negative,1.0,Can't Tell,0.7029,Southwest,,pwalnuts1156,,0,@SouthwestAir 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt  every time the person in front shifts he raps my knees,,2015-02-24 06:11:57 -0800,Galt Gulch,Pacific Time (US & Canada)
570222660300378112,neutral,1.0,,,Southwest,,passthechorizo,,0,"@SouthwestAir- ...was only less than 3500pts, but it helped. Had PartnerRewards incoming, but not fast enough to keep pts from expiring.",,2015-02-24 06:04:11 -0800,Chicago,Central Time (US & Canada)
570222625621831680,neutral,1.0,,,Southwest,,passthechorizo,,0,"@SouthwestAir- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget...",,2015-02-24 06:04:02 -0800,Chicago,Central Time (US & Canada)
570221343985295360,negative,0.6926,Can't Tell,0.3673,Southwest,,ashjshannon,,0,@SouthwestAir would be great if I atleast was next to my husband who is flying in the same reservation,,2015-02-24 05:58:57 -0800,Detroit,Eastern Time (US & Canada)
570220966284025857,negative,1.0,Customer Service Issue,1.0,Southwest,,JReneeX0X0,,0,@SouthwestAir why is customer relations still not open....in Texas?!,,2015-02-24 05:57:27 -0800,Around...,Eastern Time (US & Canada)
570220817470115840,positive,1.0,,,Southwest,,NicoleMEBump,,0,@SouthwestAir Thank you for the tip!,,2015-02-24 05:56:51 -0800,"Manchester, NH",Eastern Time (US & Canada)
570219228181041153,negative,1.0,Can't Tell,0.6651,Southwest,,pwalnuts1156,,0,@SouthwestAir   I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky,,2015-02-24 05:50:32 -0800,Galt Gulch,Pacific Time (US & Canada)
570217918195220480,positive,1.0,,,Southwest,,jasonjwebb,,0,@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.,"[42.3667769, -71.0170733]",2015-02-24 05:45:20 -0800,"Boston, MA",Eastern Time (US & Canada)
570217425100148738,positive,0.6998,,0.0,Southwest,,quiltbabe,,0,"@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!",,2015-02-24 05:43:22 -0800,,Eastern Time (US & Canada)
570215711416537088,negative,1.0,Bad Flight,0.3456,Southwest,,LifesATrip_,,0,"@SouthwestAir I ""heart"" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations.",,2015-02-24 05:36:34 -0800,Kansas City,Central Time (US & Canada)
570215548589453313,neutral,1.0,,,Southwest,,joshkmm,,0,@SouthwestAir I urgently need two receipts sent but CS is closed. Can you help?,,2015-02-24 05:35:55 -0800,"Kansas City, KS",Central Time (US & Canada)
570214968622239744,neutral,1.0,,,Southwest,,duneshadow,,0,@SouthwestAir sent,,2015-02-24 05:33:37 -0800,"Minneapolis, MN",Central Time (US & Canada)
570214946815868929,negative,0.6843,Late Flight,0.6843,Southwest,,jlivingood,,0,@SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate.,"[39.87778809, -75.23663363]",2015-02-24 05:33:32 -0800,"Philadelphia, PA",Eastern Time (US & Canada)
570213389005414400,negative,0.6746,Cancelled Flight,0.6746,Southwest,,duneshadow,,0,@SouthwestAir can you tell me why you Cancelled Flightled the flight vs delay,,2015-02-24 05:27:20 -0800,"Minneapolis, MN",Central Time (US & Canada)
570212491134930945,negative,0.3587,Flight Attendant Complaints,0.3587,Southwest,,saysorrychris,,0,@SouthwestAir my bday was yesterday and my girl gave birth to my first born and I couldn't get a courtesy flight change from Lynn... THANKS!,,2015-02-24 05:23:46 -0800,Everywhere But Never Scared,Hawaii
570211592559685632,neutral,0.6559,,0.0,Southwest,,RyanHanley_Com,,0,^CB how do you know? @SouthwestAir,,2015-02-24 05:20:12 -0800,"Albany, NY",Eastern Time (US & Canada)
570211577087041536,negative,1.0,Cancelled Flight,1.0,Southwest,,duneshadow,,0,"@SouthwestAir no need, I know the status, you Cancelled Flightled instead of delaying the flight.",,2015-02-24 05:20:08 -0800,"Minneapolis, MN",Central Time (US & Canada)
570210502955155456,negative,1.0,Cancelled Flight,1.0,Southwest,,duneshadow,,0,@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today.,,2015-02-24 05:15:52 -0800,"Minneapolis, MN",Central Time (US & Canada)
570210411926016001,neutral,0.6743,,0.0,Southwest,,michaelpscott37,,0,@SouthwestAir the flight isn't that empty.... Is this rude or not? http://t.co/4RL0p5JChB,,2015-02-24 05:15:30 -0800,Florida ,
570209843199524864,positive,0.6563,,0.0,Southwest,,osman_khan,,0,@SouthwestAir - We left iPad in a seat pocket.  Filed lost item report. Received it exactly 1 week Late Flightr.  Is that a record?  #unbelievable,,2015-02-24 05:13:15 -0800,Chicago,Central Time (US & Canada)
570208349339262976,negative,0.7125,Cancelled Flight,0.7125,Southwest,,duneshadow,,0,@SouthwestAir when and why was flight 4471 from MSP Cancelled Flighted this AM?,,2015-02-24 05:07:19 -0800,"Minneapolis, MN",Central Time (US & Canada)
570207643874123777,negative,1.0,Bad Flight,1.0,Southwest,,rmgarrett3,,0,@SouthwestAir I luv y'all but please stop overheating your planes. Second flight in a row that feels like a sauna.,,2015-02-24 05:04:30 -0800,"Dallas, TX",Mountain Time (US & Canada)
570206560439308289,neutral,1.0,,,Southwest,,Sez_Nez,,0,@SouthwestAir I was not the one traveling. I was asking for my sister who was waiting on my nephew in Midland...flight eventually landed,,2015-02-24 05:00:12 -0800,DFW,Central Time (US & Canada)
570205399619661824,positive,0.3368,,0.0,Southwest,,Paulyjroberts,,0,@SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good,,2015-02-24 04:55:35 -0800,"cambridge, maryland",Atlantic Time (Canada)
570205323992174592,negative,1.0,Customer Service Issue,0.6557,Southwest,,pjeffs,,0,@SouthwestAir i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call   Getting tired of typing little notes,,2015-02-24 04:55:17 -0800,,Mid-Atlantic
570205088595058688,negative,1.0,Lost Luggage,0.35200000000000004,Southwest,,TheRandyHarbin,,0,@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers,,2015-02-24 04:54:21 -0800,Kansas City MO,Central Time (US & Canada)
570204088908034049,negative,1.0,Can't Tell,0.6667,Southwest,,davidgoodson71,,0,@SouthwestAir it's just the principle - it's hard to get mugged &amp; not be upset you took my money &amp; didn't give me anything #wrongiswrong,,2015-02-24 04:50:23 -0800,,
570203916643766273,negative,1.0,Customer Service Issue,1.0,Southwest,,davidgoodson71,,0,@SouthwestAir customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http://t.co/63zaQ2lt8f,,2015-02-24 04:49:42 -0800,,
570203842542829568,negative,1.0,Bad Flight,1.0,Southwest,,Scottyk1977,,0,@SouthwestAir three hour flight to Orlando and no wifi? Uncool. #firstworldproblems,,2015-02-24 04:49:24 -0800,,
570200237622611968,positive,1.0,,,Southwest,,kcormier19,,0,"@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG",,2015-02-24 04:35:05 -0800,,Eastern Time (US & Canada)
570199956704919552,negative,0.6932,Lost Luggage,0.6932,Southwest,,amymiller305,,0,@SouthwestAir I would like to ask that his bags be picked up at PIT &amp; taken to his hotel by the airport. Will someone contact me,,2015-02-24 04:33:58 -0800,South Florida ,
570198775203016704,negative,1.0,Customer Service Issue,0.6804,Southwest,,amymiller305,,0,"@SouthwestAir customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes &amp; gear",,2015-02-24 04:29:16 -0800,South Florida ,
570197979820224512,negative,1.0,Customer Service Issue,0.6782,Southwest,,kaugie01,,0,"@SouthwestAir After multiple attempts, I was finally able to submit them Late Flight last night.",,2015-02-24 04:26:06 -0800,Kansas City area,Mountain Time (US & Canada)
570195827341312000,negative,1.0,Cancelled Flight,1.0,Southwest,,duneshadow,,0,"@SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might ""know"" but don't show it.",,2015-02-24 04:17:33 -0800,"Minneapolis, MN",Central Time (US & Canada)
570195784358100993,neutral,0.6563,,0.0,Southwest,,davidgoodson71,,0,@SouthwestAir it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest.,,2015-02-24 04:17:23 -0800,,
570192105752039427,negative,0.6442,Can't Tell,0.6442,Southwest,,emayteeteej,,0,@SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure?,,2015-02-24 04:02:46 -0800,"Hopatcong, NJ",
570190092213465089,neutral,1.0,,,Southwest,,emayteeteej,,0,"@SouthwestAir quick question - i bought wifi for my phone, do I have to buy it again on my tablet? I have 9 hours left on my trip",,2015-02-24 03:54:46 -0800,"Hopatcong, NJ",
570187432815013888,positive,0.6799,,,Southwest,,PhoenixThis,,0,@southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6,,2015-02-24 03:44:12 -0800,The World is my Country,Central Time (US & Canada)
570183297759752192,neutral,1.0,,,Southwest,,OBruce135,,0,"@SouthwestAir Hello SWA, Who is your POC for partnerships with nonprofit organizations in BWI area?",,2015-02-24 03:27:46 -0800,,
570103012380667904,negative,1.0,Lost Luggage,1.0,Southwest,,amymiller305,,0,"@SouthwestAir hey remember that time you lost my husbands bags? I do. 

#filmjobnoequipment 
#nowarmclothes",,2015-02-23 22:08:44 -0800,South Florida ,
570100409009770497,positive,1.0,,,Southwest,,JohnRDalton,,0,@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS,"[0.0, 0.0]",2015-02-23 21:58:24 -0800,"Detroit, Michigan",
570098324172206080,positive,1.0,,,Southwest,,The_Playmaker20,,0,@SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!,,2015-02-23 21:50:07 -0800,,
570097607478874112,negative,1.0,Lost Luggage,0.672,Southwest,,amymiller305,,0,@SouthwestAir you need to redeem yourself. I lost respect for you tonight #lostbags #filmjobnoequipment,,2015-02-23 21:47:16 -0800,South Florida ,
570091771675348992,negative,1.0,Lost Luggage,1.0,Southwest,,amymiller305,,0,@SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool,,2015-02-23 21:24:04 -0800,South Florida ,
570089091276128258,neutral,0.3569,,0.0,Southwest,,LaRoseKayla,,1,"@SouthwestAir you should have assigned seating, because now my cousin &amp; I probably can't sit together on our flight tomorrow.. Thanks.",,2015-02-23 21:13:25 -0800,,
570087941277495296,negative,1.0,Bad Flight,0.6565,Southwest,,___the___,,0,@SouthwestAir wifi stays connected about the lifetime of a higgs boson,,2015-02-23 21:08:51 -0800,la,Pacific Time (US & Canada)
570084122636365825,neutral,1.0,,,Southwest,,lcpnn,,0,@SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day,,2015-02-23 20:53:41 -0800,California,Alaska
570076476252356608,negative,0.6703,Customer Service Issue,0.6703,Southwest,,TravelDean,,0,@SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?,,2015-02-23 20:23:18 -0800,,
570076113453518848,negative,0.6940000000000001,Late Flight,0.355,Southwest,,GabyOlya,,0,@SouthwestAir making me miss #TheBachelor right now #wah,,2015-02-23 20:21:51 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
570076090917650432,neutral,0.6382,,,Southwest,,racingchic247,,0,@SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation,,2015-02-23 20:21:46 -0800,"Moultonborough, NH",Quito
570073365265944576,positive,1.0,,,Southwest,,john_heltemes,,0,@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer,,2015-02-23 20:10:56 -0800,,
570070880983711744,negative,1.0,Can't Tell,0.6702,Southwest,,TheRandyHarbin,,0,@SouthwestAir we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel,,2015-02-23 20:01:04 -0800,Kansas City MO,Central Time (US & Canada)
570070659130220544,positive,1.0,,,Southwest,,EDWINKONSEPT,,0,@SouthwestAir 👏👏👏 on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors,,2015-02-23 20:00:11 -0800,"Logan Square, Chi / Austin, TX",Pacific Time (US & Canada)
570068976778153984,positive,0.6744,,0.0,Southwest,,ShomanWright,,0,@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!,,2015-02-23 19:53:30 -0800,Tennessee,
570066487056027650,neutral,0.6515,,0.0,Southwest,,DaveyGrand,,0,@SouthwestAir should offer cdn border towns incentive to fly since exchange rates are #hurt. #customerappreciation #gaincustomers #keepem2,,2015-02-23 19:43:36 -0800,Canada/US,
570066283233972224,positive,0.9657,,0.0,Southwest,positive,magmum03,,0,@SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! 👍😊,,2015-02-23 19:42:47 -0800,ny,
570065297568194560,negative,1.0,Customer Service Issue,0.6514,Southwest,,TheRandyHarbin,,0,@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy,,2015-02-23 19:38:52 -0800,Kansas City MO,Central Time (US & Canada)
570064381410734080,neutral,1.0,,,Southwest,,MastoBabii,,0,@SouthwestAir reference #: 261093929756,,2015-02-23 19:35:14 -0800,,
570062210640322560,negative,0.3499,Can't Tell,0.3499,Southwest,,sammyboy405,,0,@SouthwestAir your welcome. It was the thoughts of nearly the entire plane.,,2015-02-23 19:26:36 -0800,"Mustang, Oklahoma",
570062116096331776,neutral,1.0,,,Southwest,,Sez_Nez,,0,@SouthwestAir Do you know the reason flight #336 from Dallas to Midland was diverted to Lubbock? Was suppose to be direct to Midland.,,2015-02-23 19:26:14 -0800,DFW,Central Time (US & Canada)
570061334898872321,positive,1.0,,,Southwest,,mjb1994,,0,"@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D",,2015-02-23 19:23:08 -0800,California,Pacific Time (US & Canada)
570059574268469248,negative,1.0,Can't Tell,0.6622,Southwest,,TheRandyHarbin,,0,@SouthwestAir has become like every other airline #crooked I can't believe they are taking over $500 #shouldwearmasks #shocked,,2015-02-23 19:16:08 -0800,Kansas City MO,Central Time (US & Canada)
570059381284302848,negative,1.0,Late Flight,1.0,Southwest,,itshosey,,0,@SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up.,,2015-02-23 19:15:22 -0800,Los Angeles,Arizona
570058699676520448,negative,1.0,Customer Service Issue,1.0,Southwest,,jenmedbery,,0,@SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!,,2015-02-23 19:12:39 -0800,"New Orleans, LA, USA",Central Time (US & Canada)
570056874583654402,negative,1.0,Customer Service Issue,1.0,Southwest,,kelios,,0,"@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT",,2015-02-23 19:05:24 -0800,,Central Time (US & Canada)
570054105789550592,positive,1.0,,,Southwest,,funksway,,0,@SouthwestAir great day in the air. http://t.co/YNc2ZUt4zz,,2015-02-23 18:54:24 -0800,"Panama City, Florida",Central Time (US & Canada)
570053736950685696,positive,0.6594,,,Southwest,,Q2wo,,0,@SouthwestAir thanks!,,2015-02-23 18:52:56 -0800,,Pacific Time (US & Canada)
570053254836416512,positive,1.0,,,Southwest,,mgkboone,,0,"@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1",,2015-02-23 18:51:01 -0800,"Houston, TX",
570052879643381760,positive,1.0,,,Southwest,,yrbkmiketaylor,,0,@SouthwestAir /I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest,,2015-02-23 18:49:32 -0800,Whereever Yearbooks Are Born,Central Time (US & Canada)
570051666386374657,neutral,0.6273,,,Southwest,,delshaffer,,0,"See you in ATL! “@SouthwestAir: Congrats to our #DestinationDragons winners! Ready, Atlanta? http://t.co/AY1GIdcfa4 http://t.co/yC7V2s0iOd”",,2015-02-23 18:44:42 -0800,"Charleston, SC",Eastern Time (US & Canada)
570050691173101568,neutral,1.0,,,Southwest,,maximusKP,,0,@SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?,,2015-02-23 18:40:50 -0800,ATL,Eastern Time (US & Canada)
570050402294636544,negative,1.0,Customer Service Issue,1.0,Southwest,,jenmedbery,,0,"@SouthwestAir very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter.",,2015-02-23 18:39:41 -0800,"New Orleans, LA, USA",Central Time (US & Canada)
570049195446444033,neutral,0.6504,,,Southwest,,Jgrozalsky,,0,@SouthwestAir will do - if you follow back I can DM that info,,2015-02-23 18:34:53 -0800,Boston,Eastern Time (US & Canada)
570046710870728704,positive,1.0,,,Southwest,,smokinjimz,,0,"@SouthwestAir Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!",,2015-02-23 18:25:01 -0800,"Waterford, MI",
570044516318748672,negative,0.7104,Damaged Luggage,0.7104,Southwest,,YALibLinds,,0,@SouthwestAir Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ,,2015-02-23 18:16:18 -0800,"Houston, TX",
570042186399657984,positive,1.0,,,Southwest,,sillyredn3k,,0,@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking,,2015-02-23 18:07:02 -0800,Washington D.C. / Northern VA,
570041591714455552,positive,1.0,,,Southwest,,Aubrey__Cyr,,0,@SouthwestAir thankyou :))❤️,,2015-02-23 18:04:40 -0800,CT,
570040162840907776,neutral,0.6696,,0.0,Southwest,,Aubrey__Cyr,,0,@SouthwestAir how much is ur wifi fam,,2015-02-23 17:59:00 -0800,CT,
570035287679590400,neutral,0.6664,,0.0,Southwest,,MauLoaIkaika73,,0,@SouthwestAir @Imaginedragons I tried. 😔 It's okay,,2015-02-23 17:39:37 -0800,,Pacific Time (US & Canada)
570035207316885505,positive,1.0,,,Southwest,,NathanMichael07,,0,@SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest,,2015-02-23 17:39:18 -0800,NE Ohio,Eastern Time (US & Canada)
570034833633767424,positive,1.0,,,Southwest,,Btrap897,,0,@SouthwestAir thanks for the great customer service today! 👍👌,,2015-02-23 17:37:49 -0800,,Eastern Time (US & Canada)
570034397153398784,neutral,0.647,,,Southwest,,NikkiDan96,,0,@SouthwestAir is the vinyl part of the prize too?,,2015-02-23 17:36:05 -0800,,
570034301774884865,positive,1.0,,,Southwest,,NikkiDan96,,0,@SouthwestAir beyond ready,,2015-02-23 17:35:42 -0800,,
570032949992800256,negative,1.0,Lost Luggage,1.0,Southwest,,HDsportsguy,,0,"@SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service",,2015-02-23 17:30:20 -0800,,
570032300265578496,neutral,0.6944,,,Southwest,,enigma2a,,0,@SouthwestAir Looks like brooding skies out of ONT this evening. http://t.co/X9BLwgWA68,,2015-02-23 17:27:45 -0800,"Vancouver, WA",Quito
570032108447494144,neutral,0.6404,,,Southwest,,mcgheelane,,0,@SouthwestAir No monkey business we luv SWA!! #mdw2mci #homeandreadyfornexttrip http://t.co/2xJvUn66ZZ,"[39.64617884, -94.31618144]",2015-02-23 17:26:59 -0800,,
570031211336368128,positive,1.0,,,Southwest,,Pisces37inDC,,0,@SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.,,2015-02-23 17:23:26 -0800,Somewhere mind in my business,Eastern Time (US & Canada)
570027786053636096,negative,1.0,Customer Service Issue,1.0,Southwest,,subzero4534,,0,@SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin,,2015-02-23 17:09:49 -0800,Brooklyn NY,Central Time (US & Canada)
570024300905783296,positive,1.0,,,Southwest,,maitreyibandla1,,0,@SouthwestAir your flight attendants are really funny!! The sass is giving me life!!! 😂,,2015-02-23 16:55:58 -0800,,
570021128032407552,negative,1.0,Customer Service Issue,0.6526,Southwest,,Drewscifer,,0,@SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot,,2015-02-23 16:43:22 -0800,Washington DC,Eastern Time (US & Canada)
570017987349995521,positive,0.7047,,,Southwest,,_missjoannalee,,0,@SouthwestAir following. Thank you.,"[37.6177248, -122.3913514]",2015-02-23 16:30:53 -0800,Canada,Pacific Time (US & Canada)
570017357747380224,negative,1.0,Customer Service Issue,1.0,Southwest,,EllenMalloy,,0,@SouthwestAir would someone please DM me the customer relations number. The website has only customer service.,,2015-02-23 16:28:23 -0800,Chicago,
570014884651380736,negative,1.0,Customer Service Issue,1.0,Southwest,,RoaminTwin,,0,@SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it,,2015-02-23 16:18:33 -0800,,Central Time (US & Canada)
570014685166219264,negative,1.0,Cancelled Flight,1.0,Southwest,,Drewscifer,,0,@SouthwestAir you Cancelled Flightled my flight and now I am in the back of the queue and you want to charge me 200  for business class? Stay classy,,2015-02-23 16:17:45 -0800,Washington DC,Eastern Time (US & Canada)
570014474993688576,negative,1.0,Cancelled Flight,0.6447,Southwest,,_missjoannalee,,0,@SouthwestAir hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations #shittydeal #notimpressed,"[37.6170841, -122.3877223]",2015-02-23 16:16:55 -0800,Canada,Pacific Time (US & Canada)
570013108070014976,negative,0.66,Customer Service Issue,0.3529,Southwest,,JamesRoseFox4,,0,@SouthwestAir @TaylorLumsden Taylor.  U gotta love SWA responsiveness at the@very least huh?,,2015-02-23 16:11:29 -0800,Dallas Fort Worth,Hawaii
570012094570958850,positive,1.0,,,Southwest,,MauLoaIkaika73,,0,@SouthwestAir It's all good. Thanks!,,2015-02-23 16:07:28 -0800,,Pacific Time (US & Canada)
570011378091753472,positive,0.6842,,,Southwest,,JReneeX0X0,,0,@SouthwestAir thank you :),,2015-02-23 16:04:37 -0800,Around...,Eastern Time (US & Canada)
570010703391825920,negative,1.0,Late Flight,0.3673,Southwest,,cwolicki,,0,@SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight,,2015-02-23 16:01:56 -0800,Boston,Eastern Time (US & Canada)
570009897846374400,negative,0.3519,Can't Tell,0.3519,Southwest,,amyflenard,,0,"@SouthwestAir oh, ok!  all good!  looking forward to escaping the cold for a bit!  thanks!",,2015-02-23 15:58:44 -0800,"darien, il",Central Time (US & Canada)
570009576273154048,negative,1.0,Bad Flight,0.3498,Southwest,,ZulaPT,,0,@SouthwestAir wifi is so slow! What is the point having one if can't get on the Internet?! Ugh...,,2015-02-23 15:57:27 -0800,Carlsbad | CA,
570009252426883072,neutral,1.0,,,Southwest,,vchhith,,0,@SouthwestAir I have a few questions about flying with my Maltese puppy. Can you DM me?,,2015-02-23 15:56:10 -0800,California/Maryland,Eastern Time (US & Canada)
570009135519035392,neutral,0.7273,,0.0,Southwest,,JReneeX0X0,,0,@SouthwestAir any word when the customer relations department will open back up?,,2015-02-23 15:55:42 -0800,Around...,Eastern Time (US & Canada)
570008817414639616,neutral,0.675,,,Southwest,,amyflenard,,0,@SouthwestAir can you tell me if flight 805 from MDW-FLL tomorrow (2/24) is at full capacity?  i'm hoping for a little bit of extra room! 😊,,2015-02-23 15:54:26 -0800,"darien, il",Central Time (US & Canada)
570008612426289153,neutral,0.6774,,,Southwest,,FowlerDebra,,0,@SouthwestAir  Just left there  Friday!,,2015-02-23 15:53:38 -0800,,
570007457055055873,positive,1.0,,,Southwest,,mkaynee,,0,@SouthwestAir oh no worries. Just have never seen that before until today. I mean…it is a great card 😀,,2015-02-23 15:49:02 -0800,,Central Time (US & Canada)
570005561338503170,positive,1.0,,,Southwest,,m_panda_bear,,0,@SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :),,2015-02-23 15:41:30 -0800,+ Las Vegas +,
570003111772692480,positive,1.0,,,Southwest,,ThWrex,,0,@SouthwestAir Flight 1700. (PHX TO LAX) Wheels stop.  Glad to be home!  Thanks to the professionals both up front and in the cabin!!!,,2015-02-23 15:31:46 -0800,Near Los Angeles CA,
570000618707746816,positive,0.35,,0.0,Southwest,,fromtheleftseat,,0,@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40,,2015-02-23 15:21:52 -0800,Phoenix AZ,Arizona
569998842579566592,neutral,0.6809,,,Southwest,,sick_beat_swift,,0,@SouthwestAir Could you maybe hook (@FuyukaiDesuYo ) with some imagine dragon tickets tonight! SHES a HUGEEEEE FAN &amp; would really love to go,,2015-02-23 15:14:48 -0800,,
569998122241232896,negative,1.0,Late Flight,0.6771,Southwest,,DrewDepo,,0,@SouthwestAir hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed #unreliable,,2015-02-23 15:11:57 -0800,KCMO,
569998043761803264,negative,1.0,Customer Service Issue,1.0,Southwest,,toddntucker,,0,"@SouthwestAir can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights.",,2015-02-23 15:11:38 -0800,"Washington, DC",Eastern Time (US & Canada)
569996707443970048,negative,1.0,Cancelled Flight,1.0,Southwest,,cammj14,,1,@SouthwestAir stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!,,2015-02-23 15:06:19 -0800,,Central Time (US & Canada)
569996423074160640,positive,1.0,,,Southwest,,trselbrede,,0,"@SouthwestAir 2/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome",,2015-02-23 15:05:11 -0800,,
569995730951147523,negative,0.6437,Can't Tell,0.3319,Southwest,,djplays,,0,@SouthwestAir been all up and down the area where the pic was taken and don't see any albums.,,2015-02-23 15:02:26 -0800,,
569995536545091584,neutral,0.6609999999999999,,0.0,Southwest,,davidgoodson71,,0,@SouthwestAir I enjoyed a call from my good friend he's Flight Booking Problems his flights elsewhere as I tweet one at a time I will tell as many as I can,,2015-02-23 15:01:40 -0800,,
569995514558550016,positive,1.0,,,Southwest,,itspr1,,0,@SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out.,,2015-02-23 15:01:35 -0800,,Pacific Time (US & Canada)
569995418370646016,negative,1.0,Bad Flight,0.3674,Southwest,,momfluential,,0,@SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats?,,2015-02-23 15:01:12 -0800,Southern California,Pacific Time (US & Canada)
569995235608137728,neutral,1.0,,,Southwest,,markjohnson319,,0,@SouthwestAir opened online applications for Fall 2015 intern positions throughout the company.  Apply via https://t.co/GmL7ot3IMH,,2015-02-23 15:00:28 -0800,"Dallas, TX",
569994437390020608,neutral,0.6804,,0.0,Southwest,,davidgoodson71,,0,@SouthwestAir honesty should always be the policy,,2015-02-23 14:57:18 -0800,,
569994045205803009,positive,0.7047,,0.0,Southwest,,itspr1,,0,@SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days.,,2015-02-23 14:55:45 -0800,,Pacific Time (US & Canada)
569993437690245120,neutral,1.0,,,Southwest,,MinderJoan,,0,@SouthwestAir I knew I was correct! http://t.co/9eueYxAwcv,,2015-02-23 14:53:20 -0800,,Eastern Time (US & Canada)
569993176636739584,neutral,1.0,,,Southwest,,firefighter89,,0,"@SouthwestAir briughy me to @ComClassic, #AIF2015 &amp; so much more with the #agcommunity",,2015-02-23 14:52:17 -0800,Nebraska,Central Time (US & Canada)
569992825997279232,neutral,1.0,,,Southwest,,SharArnold,,0,@SouthwestAir any deals to orlando in April/may??,"[41.52066893, -81.21118788]",2015-02-23 14:50:54 -0800,,
569990034444689408,neutral,0.6838,,,Southwest,,UpShootHort,,0,@SouthwestAir #magazine feature: Desk Plants Increase Productivity by 15%. #LuvSWA #healthbenefitsofplants #gardening http://t.co/BVfAxDUBAQ,,2015-02-23 14:39:48 -0800,"Madison, OH",Pacific Time (US & Canada)
569989812637167617,neutral,0.6874,,,Southwest,,HanlonBrothers,,0,@SouthwestAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/iQnVyFPg4P,,2015-02-23 14:38:55 -0800,"Gold Coast, Australia",Brisbane
569989340052344832,negative,1.0,Late Flight,1.0,Southwest,,DrewDepo,,0,"@SouthwestAir prove it, Cuz the southwest people here don't even know why it's behind schedule.",,2015-02-23 14:37:03 -0800,KCMO,
569989168903819264,positive,1.0,,,Southwest,,WalterFaddoul,,0,@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!,,2015-02-23 14:36:22 -0800,"Indianapolis, Indiana; USA",Central Time (US & Canada)
569989082719358976,negative,1.0,Lost Luggage,1.0,Southwest,,brookardi,,0,@SouthwestAir u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/,,2015-02-23 14:36:01 -0800,,Quito
569989039874404352,negative,1.0,Late Flight,1.0,Southwest,,DrewDepo,,0,@SouthwestAir prove it,,2015-02-23 14:35:51 -0800,KCMO,
569989007532142592,positive,1.0,,,Southwest,,WalterFaddoul,,0,@SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!,,2015-02-23 14:35:43 -0800,"Indianapolis, Indiana; USA",Central Time (US & Canada)
569988842335244289,positive,1.0,,,Southwest,,WalterFaddoul,,0,@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations,,2015-02-23 14:35:04 -0800,"Indianapolis, Indiana; USA",Central Time (US & Canada)
569987277734207488,positive,1.0,,,Southwest,,brian_willie,,0,"@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa",,2015-02-23 14:28:51 -0800,"Franklin, TN",Eastern Time (US & Canada)
569986783024431105,negative,1.0,Bad Flight,0.34299999999999997,Southwest,,simpsonVT,,1,@SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?,,2015-02-23 14:26:53 -0800,"Kensington, MD",Eastern Time (US & Canada)
569984682873352192,positive,1.0,,,Southwest,,royvergara,,0,Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp,,2015-02-23 14:18:32 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
569984437720453121,negative,0.6959,Can't Tell,0.3693,Southwest,,goodchrism,,0,@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.,,2015-02-23 14:17:34 -0800,"Boston, MA",Eastern Time (US & Canada)
569983511609757696,neutral,0.6634,,0.0,Southwest,,djplays,,0,@SouthwestAir no fare giving out clues.  In route now.,,2015-02-23 14:13:53 -0800,,
569983469930967040,positive,0.6481,,,Southwest,,steph82nichole,,0,@SouthwestAir telling my Fam in Vegas now. :),,2015-02-23 14:13:43 -0800,California,
569982023667838979,neutral,1.0,,,Southwest,,Soldier_Gomez,,0,@SouthwestAir How many tickets are left?,,2015-02-23 14:07:58 -0800,Las Vegas,Arizona
569981679806365697,positive,0.6413,,,Southwest,,NikkiDan96,,0,@SouthwestAir thank you!,,2015-02-23 14:06:36 -0800,,
569980827209207809,negative,0.6641,Can't Tell,0.6641,Southwest,,ProfessorpaUL15,,0,@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7,,2015-02-23 14:03:13 -0800,,Atlantic Time (Canada)
569980269379358720,negative,0.622,Can't Tell,0.3179,Southwest,,NikkiDan96,,0,@SouthwestAir do these scavenger hunt  locations have anything in common because I'm playing detective trying to figure out the one for ATL.,,2015-02-23 14:01:00 -0800,,
569980137346707456,neutral,0.6774,,0.0,Southwest,,Soldier_Gomez,,0,@SouthwestAir Why do you have to be 18 😭,,2015-02-23 14:00:29 -0800,Las Vegas,Arizona
569978876861902848,negative,1.0,Late Flight,1.0,Southwest,,portal_narlish,,0,"@SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury.",,2015-02-23 13:55:28 -0800,"San Francisco, CA",
569978748780421121,positive,0.6718,,0.0,Southwest,,SportsDiva84,,0,"@SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!",,2015-02-23 13:54:58 -0800,,Eastern Time (US & Canada)
569978197284130817,neutral,0.6907,,0.0,Southwest,,jlivingood,,0,@SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile...,,2015-02-23 13:52:46 -0800,"Philadelphia, PA",Eastern Time (US & Canada)
569977907222880256,positive,0.6591,,,Southwest,,Pushmyn,,0,@SouthwestAir 3 hours and 80 degree difference. Yes please!!  MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D,,2015-02-23 13:51:37 -0800,"Littleton, NH",Eastern Time (US & Canada)
569977857755234304,negative,0.7053,Can't Tell,0.7053,Southwest,,rcymozart,,0,"@SouthwestAir sent. looking for that functionality in your app, though. should be a one click action.",,2015-02-23 13:51:25 -0800,"Redlands, CA",Pacific Time (US & Canada)
569977819389800448,neutral,0.6832,,,Southwest,,royvergara,,0,@SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!,,2015-02-23 13:51:16 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
569977223198822400,negative,0.6888,Can't Tell,0.3479,Southwest,,seezulu,,0,"@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?",,2015-02-23 13:48:54 -0800,,
569977129728749568,neutral,0.6718,,0.0,Southwest,,TGIAIMO,,0,@SouthwestAir are 5 people there?,,2015-02-23 13:48:32 -0800,,Quito
569976622054395904,positive,1.0,,,Southwest,,MinderJoan,,0,@SouthwestAir looks like Bellagio to me! Good luck people! See you at the show at Vinyl,,2015-02-23 13:46:31 -0800,,Eastern Time (US & Canada)
569976246135697408,neutral,0.6804,,,Southwest,,itsangieohyeah,,0,"“@SouthwestAir: Congrats to these fans who are seeing #DestinationDragons in L.A.! SLC, you're next! http://t.co/YcCITaeP3S” Thanks again SW",,2015-02-23 13:45:01 -0800,Dodger Stadium | Disneyland,Pacific Time (US & Canada)
569976092359917568,positive,0.7026,,,Southwest,,MauLoaIkaika73,,0,@SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons,,2015-02-23 13:44:24 -0800,,Pacific Time (US & Canada)
569976030603059200,positive,1.0,,,Southwest,,Karlyle_Tomms,,0,@SouthwestAir Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH,,2015-02-23 13:44:09 -0800,Ozarks,Central Time (US & Canada)
569975684476641280,negative,0.6253,Can't Tell,0.3227,Southwest,,suzyyogi,,0,@SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt?,,2015-02-23 13:42:47 -0800,suburbs of Pittsburgh....,Quito
569975349750079488,neutral,0.6832,,0.0,Southwest,,MauLoaIkaika73,,0,"@SouthwestAir Dang, if only practice was an hour Late Flightr today...",,2015-02-23 13:41:27 -0800,,Pacific Time (US & Canada)
569975155964772352,neutral,0.6316,,0.0,Southwest,,seezulu,,0,"@SouthwestAir that was supposed to say ""boo"" not book. booo.",,2015-02-23 13:40:41 -0800,,
569975032127967232,neutral,1.0,,,Southwest,,pammpeterson,,0,@SouthwestAir #Vegas I was there 5 days ago. Miss the  Warm Weather,,2015-02-23 13:40:11 -0800,,Quito
569975026239164416,positive,0.6676,,0.0,Southwest,,KatePatay,,0,@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises,"[39.50503682, -119.77382751]",2015-02-23 13:40:10 -0800,"Reno, NV",Alaska
569974833418600449,negative,1.0,Late Flight,1.0,Southwest,,lajollamom,,0,@SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?,"[32.73154946, -117.19636508]",2015-02-23 13:39:24 -0800,"La Jolla, CA ",Pacific Time (US & Canada)
569974710915571712,positive,0.677,,0.0,Southwest,,seezulu,,0,@SouthwestAir really easy for locals to get down to the strip. book.,,2015-02-23 13:38:55 -0800,,
569974656653877248,neutral,0.7014,,,Southwest,,MelRiaCarLite,,0,@SouthwestAir: grrrrrr I need a flight there first! Maybe for my bday next month...,,2015-02-23 13:38:42 -0800,,
569971949440524288,positive,0.6465,,,Southwest,,zupshawrl,,0,@SouthwestAir LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC...#feltthelove,,2015-02-23 13:27:56 -0800,,
569971775011999744,neutral,0.6637,,0.0,Southwest,,rcymozart,,0,"@SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it.",,2015-02-23 13:27:15 -0800,"Redlands, CA",Pacific Time (US & Canada)
569971526876962819,neutral,0.6661,,0.0,Southwest,,Hustleran,,0,@SouthwestAir  I sent a email to customer relations and I will be calling tomorrow.,,2015-02-23 13:26:16 -0800,,
569971070394101763,neutral,1.0,,,Southwest,,mar_morine,,0,@SouthwestAir how do get priority seating after you already paid for the flight,,2015-02-23 13:24:27 -0800,Philadelphia PA ,Quito
569970865607090176,negative,1.0,Can't Tell,0.3506,Southwest,,CravenMorhead,,0,"@SouthwestAir 10+ people pre boarded
Only 1 needed a wheel chair off the plane... Was NOT the case boarding",,2015-02-23 13:23:38 -0800,,Mountain Time (US & Canada)
569970729237782528,neutral,1.0,,,Southwest,,djwrapcity,,0,@SouthwestAir Is it possible to add companion to only the 2nd leg of a trip?,,2015-02-23 13:23:06 -0800,Chicago,Central Time (US & Canada)
569970324810240000,positive,1.0,,,Southwest,,neens_5,,0,@SouthwestAir best airline 👌,,2015-02-23 13:21:29 -0800,,
569969877286461440,positive,0.6912,,0.0,Southwest,,levijunkert,,0,@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!,,2015-02-23 13:19:42 -0800,"San Francisco, CA",Mountain Time (US & Canada)
569969833254764544,negative,1.0,Customer Service Issue,0.6514,Southwest,,Hustleran,,0,@SouthwestAir  Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!,,2015-02-23 13:19:32 -0800,,
569968411561701378,neutral,1.0,,,Southwest,,snwrdr30,,0,@SouthwestAir  Northern California coast http://t.co/nm4VNNF8Kb,,2015-02-23 13:13:53 -0800,,
569967938607972352,neutral,1.0,,,Southwest,,DavidAlfieWard,,0,"@SouthwestAir hi guys, do you have a general enquires email address please? Thanks David.",,2015-02-23 13:12:00 -0800,London UK & USA,
569965376186019840,neutral,1.0,,,Southwest,,Felittle,,0,@southwestair watching planes do their thing https://t.co/iItoJhUIKH,,2015-02-23 13:01:49 -0800,"Boston, MA",Pacific Time (US & Canada)
569964332026634241,positive,1.0,,,Southwest,,Jimmis2001,,0,@SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR,,2015-02-23 12:57:40 -0800,,Eastern Time (US & Canada)
569963097055604736,negative,1.0,Can't Tell,0.6596,Southwest,,DeniseMarois,,0,@SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email.,,2015-02-23 12:52:46 -0800,,
569961977231106048,neutral,1.0,,,Southwest,,oxanniekateox,,0,@SouthwestAir continues to prove to be the best airlines 💪,,2015-02-23 12:48:19 -0800,Twin Cities,Mountain Time (US & Canada)
569961503308189696,positive,0.3476,,0.0,Southwest,,MsGeekyTeach,,0,@SouthwestAir Just go ahead and start the scavenger hunt after 5 pm today when work is over ;) #DestinationDragons,,2015-02-23 12:46:26 -0800,Las Vegas,Arizona
569960248548593665,negative,1.0,Bad Flight,0.7093,Southwest,,RI_Mom,,0,@SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149,,2015-02-23 12:41:27 -0800,,Eastern Time (US & Canada)
569958189862486016,neutral,0.3591,,0.0,Southwest,,bushnelloptics,,0,@SouthwestAir thanks!!,,2015-02-23 12:33:16 -0800,,
569957516748066817,positive,1.0,,,Southwest,,kitcat356,,0,@SouthwestAir Awesome staff at the  check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays,,2015-02-23 12:30:35 -0800,,Central Time (US & Canada)
569957187138797569,negative,1.0,Late Flight,0.3614,Southwest,,JuniperCari,,0,@SouthwestAir but when do I get my gin &amp; tonic !?!?,,2015-02-23 12:29:17 -0800,Chicago,Central Time (US & Canada)
569957081811283968,negative,1.0,Late Flight,0.6422,Southwest,,arscolari,,0,@SouthwestAir is this a sick joke? #toyingwithouremotions,,2015-02-23 12:28:52 -0800,,
569956726318850048,negative,1.0,Cancelled Flight,0.6736,Southwest,,meredithrae1,,0,"@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????",,2015-02-23 12:27:27 -0800,,
569956624036540416,negative,1.0,Late Flight,0.6738,Southwest,,jlgustafson1,,0,@SouthwestAir will continue to be my airline of choice. @united -most frustrating travel day I've experienced. 5 delays and 4 gate changes?!,,2015-02-23 12:27:03 -0800,DEN,
569956564993310720,positive,1.0,,,Southwest,,sahandmirza,,0,@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!,,2015-02-23 12:26:49 -0800,"San Francisco, CA",
569956528507236352,negative,1.0,Can't Tell,0.6596,Southwest,,WhiteMule83,,0,"@SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle.  But for real, you should fire @Kristi_Capel",,2015-02-23 12:26:40 -0800,"Boston, MA",
569954583209881600,negative,1.0,Late Flight,0.6928,Southwest,,arscolari,,0,"@SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans",,2015-02-23 12:18:56 -0800,,
569954475433201665,negative,1.0,Late Flight,1.0,Southwest,,JuniperCari,,0,@SouthwestAir how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty,,2015-02-23 12:18:30 -0800,Chicago,Central Time (US & Canada)
569953874435567616,neutral,1.0,,,Southwest,,madisonisom,,0,"@SouthwestAir done. Sorry, I thought I was already.",,2015-02-23 12:16:07 -0800,"Birmingham, AL",Central Time (US & Canada)
569953672861388800,negative,1.0,Bad Flight,1.0,Southwest,,FactualRevolt,,0,"@SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?",,2015-02-23 12:15:19 -0800,,Arizona
569952317556043776,positive,1.0,,,Southwest,,AnnCompton,,0,@SouthwestAir  Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!,,2015-02-23 12:09:56 -0800,WashingtonDC,Eastern Time (US & Canada)
569952285024915456,negative,1.0,Customer Service Issue,1.0,Southwest,,littlemissjacob,,0,"@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice.",,2015-02-23 12:09:48 -0800,,Pacific Time (US & Canada)
569952282277773312,negative,1.0,Cancelled Flight,1.0,Southwest,,embenardos,,0,"@SouthwestAir weren't too ""sincere"" when you Cancelled Flighted my flight and made me drive 17 hours to get home..",,2015-02-23 12:09:47 -0800,•New York•,Eastern Time (US & Canada)
569951879825907713,positive,1.0,,,Southwest,,AnnCompton,,1,@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!,,2015-02-23 12:08:12 -0800,WashingtonDC,Eastern Time (US & Canada)
569951253666656257,positive,0.6953,,0.0,Southwest,,AnnCompton,,0,@SouthwestAir  Your Terry is our hero.  Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!,,2015-02-23 12:05:42 -0800,WashingtonDC,Eastern Time (US & Canada)
569950945389518848,positive,1.0,,,Southwest,,GolfTravelerBOS,,0,"@SouthwestAir Thanks, you guys are the best","[0.0, 0.0]",2015-02-23 12:04:29 -0800,New England ,Atlantic Time (Canada)
569950112631296002,positive,0.6759999999999999,,,Southwest,,grace_mcastro,,0,@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.,,2015-02-23 12:01:10 -0800,,
569947823615012864,neutral,1.0,,,Southwest,,LOLyssa25,,0,@SouthwestAir if only you could control the weather in Las Vegas 😉,,2015-02-23 11:52:04 -0800,,Central Time (US & Canada)
569946428547551233,negative,1.0,Customer Service Issue,1.0,Southwest,,CoachJEvans,,0,@SouthwestAir pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck?,,2015-02-23 11:46:32 -0800,Missouri,Eastern Time (US & Canada)
569946219826548736,neutral,1.0,,,Southwest,,GolfTravelerBOS,,0,@SouthwestAir could you please tell me if there is a way to add a RR# to a flight that already took place?,"[0.0, 0.0]",2015-02-23 11:45:42 -0800,New England ,Atlantic Time (Canada)
569944997308407808,negative,0.6667,Cancelled Flight,0.6667,Southwest,,jwmohon,,0,@SouthwestAir hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip,,2015-02-23 11:40:51 -0800,,
569944956132990976,positive,1.0,,,Southwest,,rando921,,0,@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!,,2015-02-23 11:40:41 -0800,"Arlington, TX",Central Time (US & Canada)
569944061848760320,neutral,0.6559,,0.0,Southwest,,madisonisom,,0,@SouthwestAir my ticket was booked 1/27 to CUN. Does the arrival time reflect that CUN is now on EST time?,,2015-02-23 11:37:08 -0800,"Birmingham, AL",Central Time (US & Canada)
569943647103406080,negative,0.6920000000000001,Lost Luggage,0.6920000000000001,Southwest,,HDsportsguy,,0,"@SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow.",,2015-02-23 11:35:29 -0800,,
569943306613886976,positive,1.0,,,Southwest,,m_rafano,,0,@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!,,2015-02-23 11:34:07 -0800,,Pacific Time (US & Canada)
569942616617447424,negative,1.0,Bad Flight,0.6767,Southwest,,FactualRevolt,,0,@SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq,,2015-02-23 11:31:23 -0800,,Arizona
569942482668167168,negative,1.0,Customer Service Issue,1.0,Southwest,,kaityteer,,0,"@SouthwestAir Sorry to bother you, but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back?",,2015-02-23 11:30:51 -0800,"Bellingham, Washington",Pacific Time (US & Canada)
569941609225293824,positive,1.0,,,Southwest,,TracyFacelli,,0,@SouthwestAir another great trip! LAX 823 - LAS 3075-  BNA. Thanks so much!!!,,2015-02-23 11:27:23 -0800,wherever you need me to be. ,Central Time (US & Canada)
569941247546286080,negative,1.0,Bad Flight,0.6633,Southwest,,shelton_heather,,0,@SouthwestAir  your checkin is lame for business. Really last seat? I have broad shoulders haha,,2015-02-23 11:25:57 -0800,Washington DC,Eastern Time (US & Canada)
569940430365847554,negative,0.6306,Lost Luggage,0.3227,Southwest,,IUallie,,0,@SouthwestAir yeah they're somewhere. Hopefully getting them back today. Just frustrated tweeting.,,2015-02-23 11:22:42 -0800,Bloomington/San Francisco,Pacific Time (US & Canada)
569938799397990401,negative,1.0,Cancelled Flight,1.0,Southwest,,flee787,,0,"@SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable",,2015-02-23 11:16:13 -0800,,Eastern Time (US & Canada)
569937700993818625,negative,1.0,Can't Tell,0.6736,Southwest,,mcmahon0074,,0,@SouthwestAir why so expensive to go to Vegas with stops in Late Flight June as I can get non stop for same on competition,"[42.3427148, -71.5504243]",2015-02-23 11:11:51 -0800,some where in massachusetts ,
569937119411462144,negative,1.0,Cancelled Flight,0.6464,Southwest,,_missjoannalee,,0,"@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response.  Need an explanation pls. #notsatisfied #smh #unhappy","[32.7156489, -117.1556388]",2015-02-23 11:09:32 -0800,Canada,Pacific Time (US & Canada)
569935609940316160,positive,1.0,,,Southwest,,bzjames,,0,@SouthwestAir Got help from a nice lady on the phone in Georgia.  Thank you!,,2015-02-23 11:03:32 -0800,,
569935276346351616,negative,1.0,Late Flight,0.6667,Southwest,,ClarkHerrington,,0,@SouthwestAir When will the flight resume? I don's see it in the open schedule. :/,,2015-02-23 11:02:13 -0800,"Baltimore,MD",Central Time (US & Canada)
569933882662916096,neutral,1.0,,,Southwest,,sasc1,,0,"@SouthwestAir understand the weather, these kids need to get home! Nice kids doing volunteer work from a RI high school, please help",,2015-02-23 10:56:41 -0800,RI,Eastern Time (US & Canada)
569932197735604224,positive,0.6334,,,Southwest,,lauravelasquez,,0,"@SouthwestAir Thanks for the quick reply!  I travel a lot...but not that much, lol.",,2015-02-23 10:49:59 -0800,"Denver, CO",Eastern Time (US & Canada)
569931705022164992,negative,0.6598,Can't Tell,0.6598,Southwest,,collaziano,,0,@SouthwestAir That does sound hopeful. It's a very thin device so I just hope the right person found it in time.,,2015-02-23 10:48:01 -0800,"Royal Palm Beach, FL, USA",Eastern Time (US & Canada)
569930801577644034,negative,1.0,Lost Luggage,1.0,Southwest,,HDsportsguy,,0,@SouthwestAir My bag was not shown LUV did not make it to PHL with me.,,2015-02-23 10:44:26 -0800,,
569929973156327424,negative,1.0,Can't Tell,0.6876,Southwest,,GunsNDip,,0,@SouthwestAir I regret not flying you this morning @VirginAmerica doesn't support business travelers. #neverflyvirginforbusiness,,2015-02-23 10:41:09 -0800,,Pacific Time (US & Canada)
569927965007417344,positive,0.6517,,0.0,Southwest,,collaziano,,0,@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified.,,2015-02-23 10:33:10 -0800,"Royal Palm Beach, FL, USA",Eastern Time (US & Canada)
569927739802652672,negative,0.6665,Customer Service Issue,0.3446,Southwest,,imdar844,,0,@SouthwestAir  how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ?,,2015-02-23 10:32:16 -0800,CT,Quito
569925645204987904,neutral,0.6421,,0.0,Southwest,,karasellswyo,,0,"@SouthwestAir Thanks, Lindsey. Any idea when I'll get there?! Stuck in Denver and told to ""listen to the intercom better"".",,2015-02-23 10:23:57 -0800,,
569924965446725632,positive,1.0,,,Southwest,,gotkristopher,,0,@SouthwestAir nice touch on the passbook integration!,"[33.43403712, -111.99678364]",2015-02-23 10:21:15 -0800,The AZ Desert,Pacific Time (US & Canada)
569924679206457344,neutral,0.6726,,0.0,Southwest,,CravenMorhead,,0,"@SouthwestAir easy fix, let the business select actually board 1st, then board the pre-boards...",,2015-02-23 10:20:06 -0800,,Mountain Time (US & Canada)
569924393976987649,negative,1.0,Can't Tell,0.6528,Southwest,,CravenMorhead,,0,@SouthwestAir a companion pass flyer to other airlines because it's being abused @ every airport...,,2015-02-23 10:18:58 -0800,,Mountain Time (US & Canada)
569924243946737664,negative,1.0,Flight Booking Problems,0.3789,Southwest,,CravenMorhead,,0,"@SouthwestAir it's not disappointment, it's a blatant disregard for your business select customers, it's becoming a problem that's pushing",,2015-02-23 10:18:23 -0800,,Mountain Time (US & Canada)
569922915472244736,neutral,1.0,,,Southwest,,LenaRodGon,,0,@SouthwestAir need assistance getting an extension on a flight that has expired.,,2015-02-23 10:13:06 -0800,,Central Time (US & Canada)
569922730008518656,positive,1.0,,,Southwest,,claywhittington,,0,@SouthwestAir Awesome. Thanks! You guys rock!,,2015-02-23 10:12:22 -0800,"Wilmington, North Carolina",Eastern Time (US & Canada)
569922657937956864,negative,0.6634,Customer Service Issue,0.3366,Southwest,,AayeBaby,,0,"@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?",,2015-02-23 10:12:04 -0800,D(M)V,Eastern Time (US & Canada)
569921747195076608,neutral,0.6694,,0.0,Southwest,,LenaRodGon,,0,@SouthwestAir when can we expect customer service in Dallas to be available,,2015-02-23 10:08:27 -0800,,Central Time (US & Canada)
569919280361414656,negative,0.6404,Can't Tell,0.3258,Southwest,,rcymozart,,0,@SouthwestAir it eventually arrived. just seemed really slow. :),,2015-02-23 09:58:39 -0800,"Redlands, CA",Pacific Time (US & Canada)
569918484726964224,negative,1.0,Lost Luggage,1.0,Southwest,,karasellswyo,,0,"@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed.",,2015-02-23 09:55:29 -0800,,
569915419018067968,negative,1.0,Lost Luggage,1.0,Southwest,,DAmico_J,,0,@SouthwestAir i just recieved an email from your memphis station hopefully they have my bag.,,2015-02-23 09:43:19 -0800,RI when home.,Eastern Time (US & Canada)
569914957552353280,negative,0.6745,Bad Flight,0.6745,Southwest,,HDsportsguy,,0,@SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0,,2015-02-23 09:41:29 -0800,,
569912094272782337,positive,1.0,,,Southwest,,d_aghassi,,0,@SouthwestAir  thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.,,2015-02-23 09:30:06 -0800,,Eastern Time (US & Canada)
569911555967442944,negative,1.0,Lost Luggage,1.0,Southwest,,Sara_Walsh,,0,@SouthwestAir yep. 99.99999999% certain it was on that flight.,,2015-02-23 09:27:58 -0800,,Eastern Time (US & Canada)
569910583694196736,positive,1.0,,,Southwest,,RenePhillips42,,0,@SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood,,2015-02-23 09:24:06 -0800,"Rocky Mountains, Colorado USA",Mountain Time (US & Canada)
569910383047254016,positive,0.3511,,0.0,Southwest,,RenkCathy,,0,@SouthwestAir I would appreciate that.  Thank you.,,2015-02-23 09:23:18 -0800,,Central Time (US & Canada)
569909718765842432,negative,1.0,Customer Service Issue,0.6374,Southwest,,erinbraxton,,0,"@SouthwestAir I never got an email confirmation for my ticket, but the credit card was charged.  Phone wait time is crazy. Is there a chat?",,2015-02-23 09:20:40 -0800,Los Angeles,Pacific Time (US & Canada)
569906668743426048,negative,1.0,Customer Service Issue,0.6679999999999999,Southwest,,ShanRosenberg,,0,"@SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail",,2015-02-23 09:08:32 -0800,,
569906317629874176,neutral,1.0,,,Southwest,,claywhittington,,0,@SouthwestAir Can my wife's RR points be transferred to my RR account?,,2015-02-23 09:07:09 -0800,"Wilmington, North Carolina",Eastern Time (US & Canada)
569905567960952832,negative,0.6939,Late Flight,0.3571,Southwest,,LukeWyckoff,,0,@SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill  Please contact her.,,2015-02-23 09:04:10 -0800,"Denver, CO",Mountain Time (US & Canada)
569904613069103104,negative,1.0,Lost Luggage,1.0,Southwest,,B_Mac87,,0,"@SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours.",,2015-02-23 09:00:22 -0800,"Raleigh, North Carolina",Mountain Time (US & Canada)
569904370361483264,negative,1.0,Bad Flight,0.7057,Southwest,,alifriend,,0,@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2,"[33.64079948, -84.4358346]",2015-02-23 08:59:24 -0800,"Columbus, OH",Eastern Time (US & Canada)
569903377598914562,positive,1.0,,,Southwest,,EASmith_,,0,@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;),,2015-02-23 08:55:28 -0800,"Columbus, OH",Quito
569903253183455233,negative,1.0,Lost Luggage,1.0,Southwest,,RenkCathy,,0,@SouthwestAir yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage.,,2015-02-23 08:54:58 -0800,,Central Time (US & Canada)
569901998780198912,negative,1.0,Customer Service Issue,0.716,Southwest,,davidsawyerjr,,0,@SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!,,2015-02-23 08:49:59 -0800,"Austin, TX",Central Time (US & Canada)
569901925358968832,negative,0.7022,Flight Booking Problems,0.7022,Southwest,,bzjames,,0,@SouthwestAir Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!,,2015-02-23 08:49:41 -0800,,
569901802994454528,negative,0.7113,Customer Service Issue,0.3919,Southwest,,laurenemiller11,,0,@SouthwestAir I did. Still haven't heard a thing.,,2015-02-23 08:49:12 -0800,"Westminster, CO",Mountain Time (US & Canada)
569900699988860928,positive,1.0,,,Southwest,,Maya_Golden,,0,@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!,,2015-02-23 08:44:49 -0800,Lone Star State,Central Time (US & Canada)
569900147343265792,positive,0.6859,,0.0,Southwest,,lizStonewriter,,0,"@SouthwestAir open seating is like an open marriage, there's so much love for strangers!",,2015-02-23 08:42:38 -0800,,
569899502355681280,negative,0.66,Can't Tell,0.66,Southwest,,michellehamm0nd,,0,@SouthwestAir I hope this isn't a real life scene out of the movie 'Flight' .....,,2015-02-23 08:40:04 -0800,insta : michellehamm0nd,Eastern Time (US & Canada)
569898033128693760,neutral,1.0,,,Southwest,,vovoci,,0,@SouthwestAir : thanks.are flights operating now or Cancelled Flightled?,,2015-02-23 08:34:13 -0800,,
569897334760448000,neutral,1.0,,,Southwest,,LyonsBlitz0090,,0,@SouthwestAir we checked in right at 24hr mark. Boarding C group with kids ages 6&amp;8 dnt want to be split. What sld we do?,,2015-02-23 08:31:27 -0800,,
569895344458170368,negative,0.7119,Customer Service Issue,0.7119,Southwest,,LukeWyckoff,,0,@SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040,,2015-02-23 08:23:32 -0800,"Denver, CO",Mountain Time (US & Canada)
569895187746418688,positive,1.0,,,Southwest,,vangdfang,,0,"@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!",,2015-02-23 08:22:55 -0800,"Overland Park, KS",Central Time (US & Canada)
569894088209596416,positive,1.0,,,Southwest,,bjwellington,,0,@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1,"[32.85744983, -97.03548311]",2015-02-23 08:18:33 -0800,"Sac City, IA",Central Time (US & Canada)
569893988846546945,neutral,0.6925,,0.0,Southwest,,vovoci,,0,@SouthwestAir : Hello..are flights taking off from @DallasLoveField airport this noon. Am supposed to travel on flight 376 to San antonio,,2015-02-23 08:18:09 -0800,,
569893924942299136,neutral,1.0,,,Southwest,,HelacoHLC,,0,@SouthwestAir We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3),,2015-02-23 08:17:54 -0800,EIN: 27-0575748 -New York -USA,
569892876642955264,neutral,0.6681,,,Southwest,,fromtheleftseat,,0,"@SouthwestAir unveils 4 new #flights, including 2 from #Ohio http://t.co/grkBj7bxlk",,2015-02-23 08:13:44 -0800,Phoenix AZ,Arizona
569891377351233536,neutral,1.0,,,Southwest,,AlMehairiAUH,,0,@SouthwestAir to start daily #B737-700 flights from #Washington Reagan to #FtLauderdale on 8AUG #avgeek,,2015-02-23 08:07:47 -0800,Abu Dhabi,Abu Dhabi
569891267666006016,neutral,1.0,,,Southwest,,AlMehairiAUH,,0,@SouthwestAir to end its daily #B737-700 flights from #Washington Reagan to #FtMyers on 8AUG #avgeek,,2015-02-23 08:07:20 -0800,Abu Dhabi,Abu Dhabi
569890333456117760,neutral,1.0,,,Southwest,,AlMehairiAUH,,0,@SouthwestAir to start 2xdaily #B737-700 flights from #OrangeCounty to #Portland OR on 8AUG #avgeek,,2015-02-23 08:03:38 -0800,Abu Dhabi,Abu Dhabi
569890211301191680,neutral,1.0,,,Southwest,,AlMehairiAUH,,0,@SouthwestAir to start daily #B737-700 flights from #Columbus OH to #Oakland on 8AUG #avgeek,,2015-02-23 08:03:09 -0800,Abu Dhabi,Abu Dhabi
569890103989903360,neutral,1.0,,,Southwest,,AlMehairiAUH,,0,@SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek,,2015-02-23 08:02:43 -0800,Abu Dhabi,Abu Dhabi
569889885651234816,negative,1.0,Customer Service Issue,1.0,Southwest,,rcymozart,,0,"@SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|",,2015-02-23 08:01:51 -0800,"Redlands, CA",Pacific Time (US & Canada)
569888280793063424,neutral,1.0,,,Southwest,,ClinicPolly,,0,"@SouthwestAir @ClinicPolly 
Thank you-- I may have already responded but was 8UXZJ2",,2015-02-23 07:55:28 -0800,,
569887819297992704,negative,1.0,Customer Service Issue,0.6649,Southwest,,OrygunPride,,0,@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon,,2015-02-23 07:53:38 -0800,,
569887230019284993,positive,0.6487,,,Southwest,,Brianne_Sanchez,,0,@SouthwestAir Thanks! Confirmation number just DMed. Appreciate any help!,,2015-02-23 07:51:18 -0800,"Des Moines, IA",Central Time (US & Canada)
569885759513034752,negative,1.0,Customer Service Issue,1.0,Southwest,,simundz,,0,@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here?,,2015-02-23 07:45:27 -0800,,
569884616649269248,negative,1.0,Bad Flight,0.6556,Southwest,,MightyFoxMusic,,0,@SouthwestAir I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying,,2015-02-23 07:40:55 -0800,"Chicago, IL",
569883152493240320,negative,1.0,Customer Service Issue,1.0,Southwest,,jennybeal,,0,@SouthwestAir What's up with the wait times on your customer service line? Tried 2X on Fri. and now I've been on for over 15 min.,,2015-02-23 07:35:06 -0800,"Columbus, OH",Eastern Time (US & Canada)
569882596798132225,neutral,0.6692,,0.0,Southwest,,matthewebel,,0,@SouthwestAir Can you equip a 737 with flamethrowers and a snow plow?,,2015-02-23 07:32:53 -0800,"Boston, MA",Central Time (US & Canada)
569881035682521088,neutral,0.6424,,,Southwest,,0504Traveller,,0,"@SouthwestAir unveils 4 new routes, including  2 from #Ohio http://t.co/4uRzvBPJKO via @usatoday",,2015-02-23 07:26:41 -0800,,Central Time (US & Canada)
569880788612866048,negative,1.0,Late Flight,1.0,Southwest,,ucsigmachi,,0,@SouthwestAir flight 1028 no delayed 1.5 hours.  Another week another delayed flight,,2015-02-23 07:25:42 -0800,,
569878685723049985,neutral,0.6648,,,Southwest,,SaraAMartens,,0,@SouthwestAir thanks for linking to #Passbook. Might be old news but this is my first 2015 flight.,,2015-02-23 07:17:21 -0800,"Omaha, NE",Central Time (US & Canada)
569877658286186496,neutral,0.6776,,0.0,Southwest,,Loloemartin,,0,@SouthwestAir didn't realize no clothes until at hotel - suggestions?,,2015-02-23 07:13:16 -0800,,
569875667245871104,neutral,1.0,,,Southwest,,FolfJay,,0,@SouthwestAir may want to direct that to the people at @FurryFiesta tok,,2015-02-23 07:05:21 -0800,"Grand Island, Nebraska, USA",Central Time (US & Canada)
569875532600385536,negative,1.0,Damaged Luggage,0.6683,Southwest,,Loloemartin,,0,@SouthwestAir bag in possession but no clothes in bag??,,2015-02-23 07:04:49 -0800,,
569875430951542784,negative,0.6817,Can't Tell,0.6817,Southwest,,ChrisSaysThis,,0,"@SouthwestAir, you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB",,2015-02-23 07:04:25 -0800,"Boston, MA",Eastern Time (US & Canada)
569875093360238592,negative,1.0,Customer Service Issue,1.0,Southwest,,jenwhooo,,0,"@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back",,2015-02-23 07:03:04 -0800,,
569874524922978304,neutral,1.0,,,Southwest,,FolfJay,,0,@SouthwestAir is there a link to a site that displays any delays or Cancelled Flightations of flights to and from @DallasLoveField?,,2015-02-23 07:00:49 -0800,"Grand Island, Nebraska, USA",Central Time (US & Canada)
569872444590129152,negative,0.6816,Cancelled Flight,0.35200000000000004,Southwest,,MikeViso,,0,@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢,,2015-02-23 06:52:33 -0800,Vineland & South Florida ,Eastern Time (US & Canada)
569872363170373632,negative,1.0,Lost Luggage,0.7040000000000001,Southwest,,Loloemartin,,0,@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward,,2015-02-23 06:52:13 -0800,,
569869220680470529,neutral,1.0,,,Southwest,,doecember28th,,0,@SouthwestAir Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime,,2015-02-23 06:39:44 -0800,,
569868010665611265,negative,1.0,Bad Flight,0.7081,Southwest,,Matwork21,,0,@southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil &amp; dust from previous flights?,,2015-02-23 06:34:56 -0800,Las Vegas,Pacific Time (US & Canada)
569866847690100736,negative,1.0,Customer Service Issue,1.0,Southwest,,ChristinaTenti,,0,@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable,,2015-02-23 06:30:18 -0800,"Saint Louis, MO USA",Central Time (US & Canada)
569865838892691456,negative,1.0,Customer Service Issue,0.6837,Southwest,,nelsjeff,,0,"@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out.",,2015-02-23 06:26:18 -0800,,
569865675793170432,negative,1.0,Lost Luggage,1.0,Southwest,,ChristinaTenti,,0,@SouthwestAir loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable.,,2015-02-23 06:25:39 -0800,"Saint Louis, MO USA",Central Time (US & Canada)
569865352986951680,neutral,1.0,,,Southwest,,stilvester,,0,"@SouthwestAir 
How do I get a companion pass??? Thanks,  Lin S",,2015-02-23 06:24:22 -0800,"Tipp City, Ohio  ",
569864693998690304,positive,0.6675,,,Southwest,,Kateria_Nicole,,0,@SouthwestAir  Just sent DM. Thanks for your attentiveness to this matter.,,2015-02-23 06:21:45 -0800,"Atlanta, GA",Eastern Time (US & Canada)
569862767236255744,negative,1.0,Bad Flight,1.0,Southwest,,gdm43pga,,0,@SouthwestAir how about fixing the wifi!  3rd flight where it's not working. 800 series plane so not like it's an old plane.,,2015-02-23 06:14:05 -0800,"Old Hickory, TN",Central Time (US & Canada)
569857504768757760,negative,0.6611,Can't Tell,0.6611,Southwest,,jameswbetts,,0,"@SouthwestAir #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own.",,2015-02-23 05:53:11 -0800,Sunny Florida,Eastern Time (US & Canada)
569857396899606528,neutral,0.6404,,0.0,Southwest,,sasc1,,0,"@SouthwestAir kids on a mission trip from Lasalle stranded in orlando area,  they can't get back to Bos or PVD till WEDNESDAY?",,2015-02-23 05:52:45 -0800,RI,Eastern Time (US & Canada)
569855773951561728,neutral,1.0,,,Southwest,,charlesr99,,0,@SouthwestAir Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/v4ZVUGMkJw,,2015-02-23 05:46:18 -0800,Everywhere,Atlantic Time (Canada)
569855106583281664,negative,0.6744,Late Flight,0.6744,Southwest,,DD_ATL,,0,@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds.,,2015-02-23 05:43:39 -0800,,Eastern Time (US & Canada)
569851178982338563,negative,1.0,Flight Attendant Complaints,0.348,Southwest,,steve_holder,,0,"@SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46.  I said to lady, ""well, that system is about dead."" She didn't understand",,2015-02-23 05:28:03 -0800,,Central Time (US & Canada)
569846771301654528,negative,1.0,Flight Booking Problems,0.3366,Southwest,,Kateria_Nicole,,0,@SouthwestAir All flights are booked . They are saying I have to wait until tomorrow.,,2015-02-23 05:10:32 -0800,"Atlanta, GA",Eastern Time (US & Canada)
569845106888585216,neutral,0.6932,,0.0,Southwest,,scoobydoo9749,,0,@SouthwestAir arrangements to reimburse me for the rental I had to get?,,2015-02-23 05:03:55 -0800,"Tallahassee, FL",America/Chicago
569843082994315264,positive,1.0,,,Southwest,,geo3689,,0,@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue,,2015-02-23 04:55:52 -0800,"Frederick, MD",Atlantic Time (Canada)
569842095483199488,negative,1.0,Flight Attendant Complaints,1.0,Southwest,,Kateria_Nicole,,0,@SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy,,2015-02-23 04:51:57 -0800,"Atlanta, GA",Eastern Time (US & Canada)
569840840861839360,positive,0.6920000000000001,,,Southwest,,BitterEnd2013,,0,@SouthwestAir   Thanks,,2015-02-23 04:46:58 -0800,,
569837786930540545,negative,1.0,Lost Luggage,1.0,Southwest,,Maleus21,,0,"@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help.",,2015-02-23 04:34:50 -0800,Memphis,Central Time (US & Canada)
569834388919328768,positive,0.6923,,0.0,Southwest,,erhone01,,0,@SouthwestAir have sent you a DM with the details. Thanks!,,2015-02-23 04:21:19 -0800,,New Caledonia
569832563403051008,positive,0.6694,,,Southwest,,HAPPYGOLFPUG,,0,@SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia.,,2015-02-23 04:14:04 -0800,"Golftown, USA",
569817937131016192,neutral,0.7013,,0.0,Southwest,,erhone01,,0,"@SouthwestAir got an email confirmation of wifi purchase on a recent flight. Trouble is, I've never flown with you. Ever. #concerned #scam?",,2015-02-23 03:15:57 -0800,,New Caledonia
569813808987787264,negative,1.0,Flight Attendant Complaints,0.7113,Southwest,,ranmannokc,,0,@SouthwestAir - really?  All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC,,2015-02-23 02:59:33 -0800,Oklahoma City,Central Time (US & Canada)
569813138910130176,neutral,1.0,,,Southwest,,DontenPhoto,,0,@SouthwestAir Flight 3744 (N284WN) departs @FlyTPA enroute to @PHXSkyHarbor http://t.co/Bd5tvr3Gcy,,2015-02-23 02:56:53 -0800,"Englewood, Florida",Eastern Time (US & Canada)
569795913788428288,negative,1.0,Cancelled Flight,1.0,Southwest,,billysharp022,,0,"@SouthwestAir thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!",,2015-02-23 01:48:26 -0800,"Effingham, IL",Eastern Time (US & Canada)
569791667827388416,neutral,1.0,,,Southwest,,BitterEnd2013,,0,@SouthwestAir   Are flights going into Dallas this morning?   Thanks,,2015-02-23 01:31:34 -0800,,
569779173461336065,negative,1.0,Late Flight,0.6909,Southwest,,jhoblitt,,0,@SouthwestAir you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet,,2015-02-23 00:41:55 -0800,"Tucson, AZ",Arizona
569769288174870528,neutral,0.6687,,0.0,Southwest,,hckystix,,0,@SouthwestAir had to be stuck in the middle seat :( http://t.co/dzeGAPfqw1,,2015-02-23 00:02:38 -0800,,
569767473525862400,neutral,0.6922,,,Southwest,,Immafun12,,0,"@SouthwestAir #DestinationDragons @Imaginedragons Scavenger Hunt Vegas, BE READY!!! http://t.co/vHgkiTzSaw",,2015-02-22 23:55:26 -0800,Oregon,Alaska
569766956062134272,positive,0.6651,,,Southwest,,slemus12,,0,@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons,,2015-02-22 23:53:22 -0800,Georgia,Eastern Time (US & Canada)
569757790626906112,positive,1.0,,,Southwest,,hllgruber,,0,@SouthwestAir yes I was everything worked out great,"[34.00646846, -118.48131246]",2015-02-22 23:16:57 -0800,,
569752691460706304,positive,0.6779999999999999,,,Southwest,,ttowngolfgal,,0,@SouthwestAir show me some love and a companion flight~please and thank you!,,2015-02-22 22:56:41 -0800,,Central Time (US & Canada)
569748667793588224,negative,1.0,Cancelled Flight,1.0,Southwest,,RyanMoore91,,0,"@SouthwestAir Cancelled Flightled my flight, rescheduled to EWK gave me a pseudo-voucher that directed me to the worst @daysinn in existence. #fail",,2015-02-22 22:40:42 -0800,"College Park, MD",
569735142564102145,positive,1.0,,,Southwest,,Ryguys0fly,,0,@SouthwestAir loved it!,,2015-02-22 21:46:57 -0800,"Washington, DC",
569734069988286464,negative,1.0,Lost Luggage,1.0,Southwest,,RenkCathy,,0,@SouthwestAir needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage.  Monika at MWA needs a PR lesson,,2015-02-22 21:42:42 -0800,,Central Time (US & Canada)
569733311595020288,neutral,0.6489,,,Southwest,,Rhodabean10,,0,"@SouthwestAir I am in, let's do this!",,2015-02-22 21:39:41 -0800,"Atlanta, GA",
569731970562961408,negative,1.0,Customer Service Issue,0.6737,Southwest,,intel_jim,,0,@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (&amp; me.),,2015-02-22 21:34:21 -0800,"Phoenix, Arizona USA",Arizona
569731104070115329,positive,1.0,,,Southwest,,JasmineDT,,1,@SouthwestAir you're my early frontrunner for best airline! #oscars2016,,2015-02-22 21:30:54 -0800,Washington D.C. ,Eastern Time (US & Canada)
569728621344104448,neutral,0.6461,,,Southwest,,Strangeluvcraft,,0,"@southwestair,  kudos to your rep ""Patricia"" at gate B11 this Sunday morning at #Chicago #Midway #MDW,… http://t.co/MmCWkqp2gy",,2015-02-22 21:21:03 -0800,,
569728483384930304,negative,1.0,Cancelled Flight,1.0,Southwest,,OrygunPride,,0,@SouthwestAir flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx,,2015-02-22 21:20:30 -0800,,
569727036627034112,neutral,1.0,,,Southwest,,Barbee72,,0,"@SouthwestAir Just reading your boarding policy, we're a group of 8 travellers with kids ranging from 3-10, is it possible to sit together?",,2015-02-22 21:14:45 -0800,,
569726038932111360,negative,1.0,Late Flight,0.6108,Southwest,,RyanBeydler,,0,"@SouthwestAir you're right, I do. I've been traveling all day and you guys dropped the ball. Making for a long night.",,2015-02-22 21:10:47 -0800,Nashville & Memphis,Central Time (US & Canada)
569720247948861440,negative,1.0,Customer Service Issue,1.0,Southwest,,jparkermastin,,0,@SouthwestAir @jparkermastin  customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking,,2015-02-22 20:47:46 -0800,,
569716065741045760,negative,1.0,Flight Attendant Complaints,0.6568,Southwest,,wittmania,,0,@SouthwestAir broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now.,,2015-02-22 20:31:09 -0800,"Lincoln, NE",Central Time (US & Canada)
569715248720007169,negative,1.0,Late Flight,1.0,Southwest,,_ItsMeHollywood,,0,@SouthwestAir is this a joke? My return flight is delayed too! 3 in a row! New record from you guys 💔😪,,2015-02-22 20:27:54 -0800,,
569714755838935040,negative,0.6535,Lost Luggage,0.6535,Southwest,,johnmsanchez,,0,@SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass.,,2015-02-22 20:25:57 -0800,"Seattle, WA",Central Time (US & Canada)
569714651489050624,negative,1.0,Lost Luggage,0.3473,Southwest,,WillBursch,,0,@SouthwestAir luggage delivery between 1-4am? Really? After I was told by midnight multiple times? Why lie? Crazy and bad business.,,2015-02-22 20:25:32 -0800,"Aurora, OH",Quito
569713993532600321,positive,0.7066,,0.0,Southwest,,bashomosko,,0,.@SouthwestAir Thx for the follow up. Just sent DM,,2015-02-22 20:22:55 -0800,"boulder, co",Pacific Time (US & Canada)
569713556935077888,negative,1.0,Customer Service Issue,0.6566,Southwest,,WillBursch,,0,@SouthwestAir now I don't get the common courtesy of my phone call answered. Either policy is bad or people should be fired. #dissaponted,,2015-02-22 20:21:11 -0800,"Aurora, OH",Quito
569710964712411136,positive,0.6549,,,Southwest,,SarahCalhoon,,0,@SouthwestAir TY for your consideration!,"[40.76352814, -111.89191896]",2015-02-22 20:10:53 -0800,Minneapolis,Central Time (US & Canada)
569709058636320768,negative,1.0,Lost Luggage,1.0,Southwest,,WillBursch,,0,@SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me.,,2015-02-22 20:03:18 -0800,"Aurora, OH",Quito
569708173831094272,negative,1.0,Customer Service Issue,1.0,Southwest,,WillBursch,,0,@SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over.,,2015-02-22 19:59:47 -0800,"Aurora, OH",Quito
569706320212787200,negative,0.6685,Lost Luggage,0.6685,Southwest,,Court0711,,0,"@SouthwestAir It was never really ""lost"" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!",,2015-02-22 19:52:26 -0800,Kansas City,Central Time (US & Canada)
569704587315138560,positive,1.0,,,Southwest,,sahandmirza,,0,"@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight",,2015-02-22 19:45:32 -0800,"San Francisco, CA",
569704454376660992,negative,1.0,Can't Tell,0.6667,Southwest,,LukeWyckoff,,0,@SouthwestAir is not being responding to the @SpecialOlympics athletes.  #notcool #Southwest,,2015-02-22 19:45:01 -0800,"Denver, CO",Mountain Time (US & Canada)
569703794453295104,negative,1.0,Customer Service Issue,0.6341,Southwest,,LukeWyckoff,,0,"@SouthwestAir   A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040",,2015-02-22 19:42:23 -0800,"Denver, CO",Mountain Time (US & Canada)
569703041957564416,negative,1.0,Lost Luggage,1.0,Southwest,,WillBursch,,0,@SouthwestAir would really like my baggage from yesterday. Employees at Akron giving me a tough time.,,2015-02-22 19:39:24 -0800,"Aurora, OH",Quito
569702019797286913,positive,1.0,,,Southwest,,mmcbride1007,,0,@SouthwestAir thanks! Very excited to see it :D,,2015-02-22 19:35:20 -0800,STL,Central Time (US & Canada)
569701794714128384,negative,1.0,Customer Service Issue,1.0,Southwest,,zarrylarou,,0,".@SouthwestAir glad you appreciate it, it’ll be the last dollar you ever get from me thanks to your wretched customer service",,2015-02-22 19:34:27 -0800,NY,Eastern Time (US & Canada)
569701285588541441,negative,1.0,Bad Flight,0.6762,Southwest,,JaimeMHopkins,,0,@SouthwestAir waited 34 mins for baggage MDW&gt;MEM and the in-flight service was suspended so no drink 😕,,2015-02-22 19:32:25 -0800,Memphis,
569701004188508161,neutral,0.7028,,0.0,Southwest,,andrewhyde,,0,"@southwestair yeah, 7am flight tomorrow, going to add 60-90 min extra because of the roads / snow",,2015-02-22 19:31:18 -0800,Boulder,Central Time (US & Canada)
569700277244141568,positive,1.0,,,Southwest,,karlwooldridge,,0,@SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice,,2015-02-22 19:28:25 -0800,"Forest City, IA",Central Time (US & Canada)
569698892528222208,negative,0.6566,Flight Booking Problems,0.6566,Southwest,,GabiLieberman,,0,@SouthwestAir me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal?,,2015-02-22 19:22:55 -0800,Chicago by way of California,Central Time (US & Canada)
569698840149950464,neutral,1.0,,,Southwest,,HAPPYGOLFPUG,,0,@SouthwestAir I know that not everybody on flight can be 1st time flying. But in case it is people in front deplane 1st not from the back?!?,,2015-02-22 19:22:42 -0800,"Golftown, USA",
569698589653344256,neutral,1.0,,,Southwest,,avarietytea,,0,@SouthwestAir may I have my Companion pass please.,,2015-02-22 19:21:42 -0800,"Happy Valley, Oregon ",
569698044175757312,positive,1.0,,,Southwest,,CeeDeePee,,0,"@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done",,2015-02-22 19:19:32 -0800,"Kansas City, Missouri",
569697662494121984,negative,0.3437,Flight Booking Problems,0.3437,Southwest,,ClinicPolly,,0,"@SouthwestAir thank you : 8UXZJ2
Paid for early bird and sat in back",,2015-02-22 19:18:01 -0800,,
569697456536965121,positive,1.0,,,Southwest,,timglomb,,0,@SouthwestAir All good... beers and #oscars2015 ar #DIA,"[0.0, 0.0]",2015-02-22 19:17:12 -0800,denver,Mountain Time (US & Canada)
569697236982104065,neutral,0.633,,,Southwest,,ginareidi,,0,"@SouthwestAir yes, please #companionpass",,2015-02-22 19:16:20 -0800,"New York, New York",
569695695868817410,negative,1.0,longlines,0.6723,Southwest,,joekidd21,,0,@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night.,"[41.79410567, -87.74243312]",2015-02-22 19:10:12 -0800,,
569694343776194560,positive,1.0,,,Southwest,,DavidTresch,,0,@SouthwestAir luv my companion pass!,,2015-02-22 19:04:50 -0800,"Brentwood, Tennesse, USA",Hawaii
569693012885770240,neutral,1.0,,,Southwest,,andrewhyde,,0,@southwestair Winter Weather for Denver extended for tomorrow by chance? Even to Late Flightr in the day would be super helpful.,,2015-02-22 18:59:33 -0800,Boulder,Central Time (US & Canada)
569692110619877376,negative,1.0,Late Flight,1.0,Southwest,,JoeStew82,,0,@SouthwestAir it's ok I was supposed to be in California 5hrs ago,,2015-02-22 18:55:58 -0800,Baltimore ,
569691767953436674,negative,1.0,Customer Service Issue,1.0,Southwest,,GabiLieberman,,0,"@SouthwestAir I need to Cancelled Flight one leg of a flight, but can't seem to do this online. Been on hold on the phone for 10 minutes. Any help?",,2015-02-22 18:54:36 -0800,Chicago by way of California,Central Time (US & Canada)
569691144897953793,negative,1.0,Cancelled Flight,1.0,Southwest,,rwitte42,,0,@SouthwestAir A-list preferred. DEN-DAL flight Cancelled Flightled 30 min prior to boarding. Best option was Tue afternoon. Seriously?!? Epic fail.,,2015-02-22 18:52:07 -0800,Colorado,Mountain Time (US & Canada)
569690786180132865,neutral,0.3469,,0.0,Southwest,,mchlsprr77,,0,@SouthwestAir Free TV watching Daytona 500! #Boss http://t.co/SbGBN7oUXy,,2015-02-22 18:50:42 -0800,west allis,
569689297084919808,negative,0.7040000000000001,Lost Luggage,0.3627,Southwest,,JoeCal94,,0,"@SouthwestAir I understand. But it's consistent, and been consistent for years. It's known around the country.",,2015-02-22 18:44:47 -0800,Chicago,Central Time (US & Canada)
569689184958595072,positive,1.0,,,Southwest,,UnstoppableMika,,0,@SouthwestAir thank you!!,,2015-02-22 18:44:20 -0800,Pennsylvania,Atlantic Time (Canada)
569688749208178688,negative,0.6452,Lost Luggage,0.6452,Southwest,,ciaobellaxoxo89,,0,@SouthwestAir been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me.,,2015-02-22 18:42:36 -0800,,
569688256247427072,negative,1.0,Lost Luggage,1.0,Southwest,,scoobydoo9749,,0,@SouthwestAir i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home.,,2015-02-22 18:40:39 -0800,"Tallahassee, FL",America/Chicago
569687888771706880,neutral,1.0,,,Southwest,,dandd53,,0,@SouthwestAir how do I get a companion pass,,2015-02-22 18:39:11 -0800,,Quito
569687540644642817,neutral,0.6549,,0.0,Southwest,,ReneeLomas,,0,@SouthwestAir especially if it's your mom! #IChangedYourDiaper,,2015-02-22 18:37:48 -0800,Between FL & MN,
569686814136467456,neutral,1.0,,,Southwest,,drewgotts3,,0,@SouthwestAir @MegElizabeth631 how you like the #redcarpet treatment,,2015-02-22 18:34:55 -0800,,
569685957437362176,negative,1.0,Customer Service Issue,0.6562,Southwest,,bmeshoulam,,0,"@SouthwestAir For example, can't pay 4 hotel &amp; food? Or transport to alternate city we are flying from? Or give clear record of alt flight?",,2015-02-22 18:31:31 -0800,"Cambridge, MA",Atlantic Time (Canada)
569685746723848193,neutral,1.0,,,Southwest,,marlabainbridg1,,0,@SouthwestAir I'm flying out of CUN tomorrow To DEN - can I change my flight due to the travel advisory??,,2015-02-22 18:30:40 -0800,,
569685259412836354,negative,1.0,Customer Service Issue,0.6362,Southwest,,bmeshoulam,,0,@SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust.,,2015-02-22 18:28:44 -0800,"Cambridge, MA",Atlantic Time (Canada)
569684982366666752,negative,1.0,Can't Tell,0.6358,Southwest,,RubberDomme,,0,@SouthwestAir Don't apologize. Do something about it. Words mean nothing. Actions work. EOM.,,2015-02-22 18:27:38 -0800,North New Jersey,Atlantic Time (Canada)
569684626949718017,negative,1.0,Damaged Luggage,1.0,Southwest,,fancyfrancois,,0,@SouthwestAir after an hour and a half then it came back damaged. Not happy 😣,,2015-02-22 18:26:13 -0800,"New York, NY, DC & Maryland",Quito
569684137755459584,neutral,1.0,,,Southwest,,SharkNamedBruce,,0,@SouthwestAir how long does it take for my Rapid Rewards points to be credited to my account?,,2015-02-22 18:24:17 -0800,New England,
569683780593545218,negative,1.0,Customer Service Issue,1.0,Southwest,,MsNamri,,0,@SouthwestAir why does the customer service have rather inconsistent information,,2015-02-22 18:22:52 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
569683748901367808,positive,0.7158,,,Southwest,,WalkerAdams1,,0,@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.,,2015-02-22 18:22:44 -0800,Kansas City,
569683741779599361,negative,1.0,Customer Service Issue,1.0,Southwest,,horacioguapo,,0,@SouthwestAir but to make us tru to find space in other flights.  This customer service is as bad as @SpiritAirlines.,,2015-02-22 18:22:42 -0800,,
569683334311366656,negative,1.0,Late Flight,0.6392,Southwest,,ShortyGorham,,0,@SouthwestAir no delay. I pay $777.70 for BS A1 ticket. You boarded flight early. I'm last to board. Now have middle seat. Wasted $$$$!,,2015-02-22 18:21:05 -0800,South Texas,
569683240828723201,negative,1.0,Cancelled Flight,0.6823,Southwest,,horacioguapo,,0,"@SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan.",,2015-02-22 18:20:43 -0800,,
569682747712770048,negative,1.0,Cancelled Flight,1.0,Southwest,,horacioguapo,,0,@SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight.  Not that it was Cancelled Flighted but no contingencies.,,2015-02-22 18:18:45 -0800,,
569682422981218304,positive,1.0,,,Southwest,,WalkerAdams1,,0,@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!,,2015-02-22 18:17:28 -0800,Kansas City,
569682325778231297,negative,0.6555,Customer Service Issue,0.3429,Southwest,,AdCarp87,,0,@SouthwestAir please start flying to Huntsville so I never have to fly American Airlines again,,2015-02-22 18:17:05 -0800,"Chicago, IL",
569681392369590272,neutral,1.0,,,Southwest,,DontenPhoto,,0,@SouthwestAir Flight 3267 (N659SW) arrives at @FlyTPA following flight from @MitchellAirport http://t.co/LJ2YdKoR8q,,2015-02-22 18:13:22 -0800,"Englewood, Florida",Eastern Time (US & Canada)
569681184898162689,negative,1.0,Can't Tell,0.6742,Southwest,,DobarNik,,0,"@SouthwestAir no you are not, you just care about mighty dollar.",,2015-02-22 18:12:33 -0800,,
569679850773958657,neutral,0.6056,,0.0,Southwest,,MsNamri,,0,@SouthwestAir I have a child traveling cross country...she's 11 will be turning 12 in march...and (cont) http://t.co/Enh1keUUTd,,2015-02-22 18:07:15 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
569678813602418688,neutral,1.0,,,Southwest,,redphroggy,,0,@SouthwestAir  how do you get one?,,2015-02-22 18:03:07 -0800,,
569678562136956928,neutral,0.7132,,,Southwest,,momship510,,0,@SouthwestAir retiring with my hubby and it's our 25th wedding anniversary this year! Companion pass please!!,,2015-02-22 18:02:07 -0800,Bristol CT ,
569676404893163520,positive,0.6536,,,Southwest,,happygirlvicki,,0,"@SouthwestAir beautiful view flying into San Jose, CA this evening http://t.co/SxVaGbRTlI",,2015-02-22 17:53:33 -0800,"Omaha, Nebraska",Central Time (US & Canada)
569676204728389632,positive,1.0,,,Southwest,,KortneyTambara,,0,@SouthwestAir Thank you SWA and Shannon G. @LASairport (C22) for being a miracle worker! #awesome,,2015-02-22 17:52:45 -0800,,
569675861160386560,negative,1.0,Cancelled Flight,1.0,Southwest,,wdmichael3,,0,"But expect no help from -&gt;@SouthwestAir &lt;-.  Our flt was canx at the last minute for ""weather.""  We flew home on weatherless @united.",,2015-02-22 17:51:24 -0800,,Central Time (US & Canada)
569675668524441600,neutral,1.0,,,Southwest,,BradMcMorris,,0,@SouthwestAir want go from New Orleans houston see my dad at md anderson can you help me out,,2015-02-22 17:50:38 -0800,"Colyell, Louisiana",Central Time (US & Canada)
569675004482351104,positive,0.6667,,,Southwest,,rzif,,0,@SouthwestAir yes please,,2015-02-22 17:47:59 -0800,,Central Time (US & Canada)
569674930842775552,positive,1.0,,,Southwest,,briandotcom,,0,@SouthwestAir I changed my flight through St. Louis. Thanks for the reply though!,,2015-02-22 17:47:42 -0800,UTSA '13,Central Time (US & Canada)
569674873787658240,neutral,0.6732,,,Southwest,,Zbm327,,0,@SouthwestAir flying by myself is getting old,,2015-02-22 17:47:28 -0800,,
569673473607344128,negative,1.0,Customer Service Issue,1.0,Southwest,,KatieRAir,,0,@SouthwestAir really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN,,2015-02-22 17:41:54 -0800,South,Eastern Time (US & Canada)
569672501753724928,positive,1.0,,,Southwest,,r7lutt,,0,@SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time.  Thanks #southwest for making travel easy!,,2015-02-22 17:38:03 -0800,"Arkansas, USA",Central Time (US & Canada)
569672095753502720,negative,1.0,Customer Service Issue,0.6742,Southwest,,ckramer,,0,"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?",,2015-02-22 17:36:26 -0800,"Orlando, Florida",Eastern Time (US & Canada)
569672091550658560,negative,1.0,Bad Flight,0.66,Southwest,,subzero4534,,0,@SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire,,2015-02-22 17:36:25 -0800,Brooklyn NY,Central Time (US & Canada)
569672055471210496,neutral,1.0,,,Southwest,,cjgriede454,,0,@SouthwestAir yes please.my son lives in NJ.,,2015-02-22 17:36:16 -0800,,
569671908251213824,neutral,0.6314,,,Southwest,,sammijoos,,0,@SouthwestAir companion pass please!,,2015-02-22 17:35:41 -0800,"Ferndale, MI",
569671596744380416,positive,1.0,,,Southwest,,MNTmoney91,,0,@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK,,2015-02-22 17:34:27 -0800,MINNESOTA,Eastern Time (US & Canada)
569671454419079169,negative,1.0,Damaged Luggage,1.0,Southwest,,CarolynPerilli,,0,"@SouthwestAir everyone deserves red carpet tx until they destroy your luggage &amp;only give you $75 voucher, like I want to fly w/them again!",,2015-02-22 17:33:53 -0800,,
569671200978436096,negative,1.0,Flight Attendant Complaints,1.0,Southwest,,heyashleyglad,,0,@SouthwestAir staff was overall awful through multiple airports would have switched airlines if another flight was available,,2015-02-22 17:32:52 -0800,,Central Time (US & Canada)
569670962825846785,positive,1.0,,,Southwest,,_AmandaBrittney,,0,@SouthwestAir lol I already am ! I am a card member as well too lol i enjoy flying with you Guys,,2015-02-22 17:31:56 -0800,Virginia.,Central Time (US & Canada)
569670904852172800,positive,0.6626,,,Southwest,,TNVOLINFL,,0,@SouthwestAir.   50th Anniversary on April 10th. Still. Sweethearts.  Companions.  Lifetime.  Sons.  Families. Love.,,2015-02-22 17:31:42 -0800,,
569670671695011840,neutral,0.6801,,0.0,Southwest,,cjkoluch,,0,".@SouthwestAir Well, we all need something to aim for.",,2015-02-22 17:30:46 -0800,"Baltimore, MD",Eastern Time (US & Canada)
569670402223562752,positive,1.0,,,Southwest,,tranwitte,,0,@SouthwestAir YES please....How do we get that companion pass?,,2015-02-22 17:29:42 -0800,,
569670081946333184,negative,1.0,Bad Flight,0.6822,Southwest,,defscott627,,0,@southwestair on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable.,,2015-02-22 17:28:26 -0800,,Quito
569669872050765824,neutral,1.0,,,Southwest,,Chartchai1983,,0,@SouthwestAir gimme,,2015-02-22 17:27:36 -0800,seattle,Pacific Time (US & Canada)
569669629951549440,neutral,0.6364,,0.0,Southwest,,bdominguez7,,0,@SouthwestAir flights still going to DAL?,,2015-02-22 17:26:38 -0800,"Belton, Tx",Central Time (US & Canada)
569668913916567552,negative,1.0,Can't Tell,1.0,Southwest,,RameyZafar,,0,@SouthwestAir You've inspired me to start my own airline to combat your weak ass airline. sick of this shit,,2015-02-22 17:23:47 -0800,,Pacific Time (US & Canada)
569668883147137024,neutral,0.7008,,0.0,Southwest,,lot223,,0,@SouthwestAir is service to Aruba being permanently discontinued in August?,,2015-02-22 17:23:40 -0800,,Central Time (US & Canada)
569668853849919488,positive,0.6349,,,Southwest,,hirammrom,,0,@SouthwestAir yes please!,,2015-02-22 17:23:33 -0800,,Central Time (US & Canada)
569668792265019392,positive,1.0,,,Southwest,,sheiladunagan,,0,@SouthwestAir I miss mine terribly. A +1 for my 30th anniversary would be amazing. It would mean LUV is in the air. #dontmakemebeg,,2015-02-22 17:23:18 -0800,Austin ,Central Time (US & Canada)
569668677731274752,positive,0.6559,,,Southwest,,MrDockery_,,0,@SouthwestAir I (heart) my CP status. Sure would be nice to have though.,,2015-02-22 17:22:51 -0800,,Central Time (US & Canada)
569668606142783488,positive,0.667,,,Southwest,,csusanto,,0,@SouthwestAir #RedCarpet Southwest Companion Pass would be great!,,2015-02-22 17:22:34 -0800,SF Bay Area,Pacific Time (US & Canada)
569668198389436416,neutral,1.0,,,Southwest,,_AmandaBrittney,,0,@SouthwestAir I would love a great deal from bwi to las Memorial Day weekend aka my bday weekend 😬,,2015-02-22 17:20:57 -0800,Virginia.,Central Time (US & Canada)
569668015047839744,positive,0.6779999999999999,,,Southwest,,nblaschke,,0,@SouthwestAir I want one!,,2015-02-22 17:20:13 -0800,"Woodsboro, TX",Central Time (US & Canada)
569667923326971904,negative,0.6629999999999999,Cancelled Flight,0.6629999999999999,Southwest,,JCRU28,,0,@SouthwestAir everyones flights who were Cancelled Flightled today DESERVE 1,,2015-02-22 17:19:51 -0800,USA,Eastern Time (US & Canada)
569667805643034624,positive,0.6459999999999999,,0.0,Southwest,,jpiercyttu,,0,“@SouthwestAir: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http://t.co/QjKL4aBprG”,"[33.51750182, -101.90914558]",2015-02-22 17:19:23 -0800,,
569667787829809152,positive,0.6709,,,Southwest,,mmuller1,,0,@SouthwestAir sign me up!,,2015-02-22 17:19:19 -0800,,
569667638651170816,neutral,1.0,,,Southwest,,OneToughShark,,0,@SouthwestAir I would love a +1 #RedCarpet  treatment,,2015-02-22 17:18:43 -0800,,
569667602148151296,neutral,1.0,,,Southwest,,UnstoppableMika,,0,@SouthwestAir how do I get my companion pass?,,2015-02-22 17:18:34 -0800,Pennsylvania,Atlantic Time (Canada)
569667401769459712,neutral,1.0,,,Southwest,,lauraannB85,,0,@SouthwestAir Tell me the secrets to flying high #RedCarpet,,2015-02-22 17:17:47 -0800,North Carolina,Eastern Time (US & Canada)
569667324879511552,positive,0.6596,,,Southwest,,CommDocPA,,0,@SouthwestAir That would be brighter than all the stars combined on the red carpet tonight!,,2015-02-22 17:17:28 -0800,,Eastern Time (US & Canada)
569667313609404416,negative,0.6659999999999999,Can't Tell,0.6659999999999999,Southwest,,MrDockery_,,0,@SouthwestAir How about auto check in for CP holders? Come on.,,2015-02-22 17:17:26 -0800,,Central Time (US & Canada)
569667246026416130,positive,1.0,,,Southwest,,dgackey,,0,@SouthwestAir got mine!  Just in time for the wife and my 15th anniversary!,,2015-02-22 17:17:10 -0800,"Austin, TX",Central Time (US & Canada)
569667238808068098,positive,1.0,,,Southwest,,MarkMais,,0,@SouthwestAir I love my Companion Pass (qualified 4th year).  #HollyMais,,2015-02-22 17:17:08 -0800,"Denver, Colorado",Mountain Time (US & Canada)
569667173544812546,neutral,0.6548,,0.0,Southwest,,thaisayz,,0,@SouthwestAir where is mines?,,2015-02-22 17:16:52 -0800,USA ,Central Time (US & Canada)
569667075280498688,positive,1.0,,,Southwest,,cvandivere,,0,@SouthwestAir I continue to be amazed by the amazing customer service.  Thank you SWA!,"[29.65283375, -95.275749]",2015-02-22 17:16:29 -0800,,
569667019693359104,neutral,1.0,,,Southwest,,lauravelasquez,,3,@SouthwestAir ...and how does one obtain this companion pass?,,2015-02-22 17:16:16 -0800,"Denver, CO",Eastern Time (US & Canada)
569666778030346240,positive,0.6535,,,Southwest,,ScottSusman,,0,"@SouthwestAir Yes, please.",,2015-02-22 17:15:18 -0800,,Central Time (US & Canada)
569666708278878208,neutral,1.0,,,Southwest,,FSXPlayer99,,0,@SouthwestAir https://t.co/OQUKSo3s2O subscribe please https://t.co/OQUKSo3s2O,,2015-02-22 17:15:01 -0800,México ,Eastern Time (US & Canada)
569666606424420352,positive,1.0,,,Southwest,,Jeffb2,,0,@SouthwestAir sign me up!,,2015-02-22 17:14:37 -0800,,
569666513352806400,positive,0.6633,,,Southwest,,lot223,,0,@SouthwestAir just got mine..now where to go??,,2015-02-22 17:14:15 -0800,,Central Time (US & Canada)
569666470482804737,negative,1.0,Can't Tell,1.0,Southwest,,k_wasie,,0,@SouthwestAir wifi is the worst $8 investment I have ever made.,,2015-02-22 17:14:05 -0800,The happiest place on Earth!,Eastern Time (US & Canada)
569665019899572226,neutral,1.0,,,Southwest,,T_Smooth87,,0,@SouthwestAir Can I get any help with Cancelled Flighting my flight reservation?,,2015-02-22 17:08:19 -0800,Fayette County/Oakland #901,Central Time (US & Canada)
569660864653099009,negative,1.0,Cancelled Flight,1.0,Southwest,,rebaabq,,0,@SouthwestAir sitting in Newark because flight 4179 was Cancelled Flightled for no apparent reason.  All I was told was sorry after 2.5 hrs waiting,,2015-02-22 16:51:48 -0800,,
569660698231308290,neutral,0.6926,,0.0,Southwest,,arteriesrus,,0,@SouthwestAir I have followed you. Awaiting your DM.,"[40.91509493, -81.4367726]",2015-02-22 16:51:08 -0800,Salt Lake City,Mountain Time (US & Canada)
569658322732756992,neutral,0.7067,,0.0,Southwest,,Ashishwadhwa9,,0,"@SouthwestAir -U dont have Atlanta to San fransisco in 99$ in the present sale, like u had in the last sale?Im looking for 2 return tickets",,2015-02-22 16:41:42 -0800,,
569657389722550272,negative,1.0,Lost Luggage,1.0,Southwest,,jparkermastin,,0,@SouthwestAir couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI.,,2015-02-22 16:38:00 -0800,,
569655614432915456,negative,1.0,Late Flight,1.0,Southwest,,attra_versiamo,,0,@SouthwestAir Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport &amp; I have a connecting flight. #ridiculous,,2015-02-22 16:30:56 -0800,,
569652584761462784,negative,1.0,Lost Luggage,0.6448,Southwest,,ciaobellaxoxo89,,0,"@SouthwestAir should get their shit together before they owe my $2,000 for my bag.",,2015-02-22 16:18:54 -0800,,
569651470615887872,negative,1.0,Customer Service Issue,1.0,Southwest,,Techno_Quaya,,0,@SouthwestAir I requested my boarding pass to be texted to me but I still haven't received it.,,2015-02-22 16:14:28 -0800,college,Eastern Time (US & Canada)
569650294746820609,negative,1.0,Late Flight,1.0,Southwest,,mikeslagle,,0,@SouthwestAir I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time.,"[32.73284288, -117.19634507]",2015-02-22 16:09:48 -0800,,Pacific Time (US & Canada)
569649779090833408,negative,1.0,Can't Tell,0.6714,Southwest,,CheyHoProblems,,0,@SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!!,,2015-02-22 16:07:45 -0800,,Mountain Time (US & Canada)
569649617802891264,negative,1.0,Can't Tell,0.6846,Southwest,,jameswbetts,,0,@SouthwestAir I'm a huge fan and give y'all too much business...so please fix the damn wifi!,,2015-02-22 16:07:07 -0800,Sunny Florida,Eastern Time (US & Canada)
569649277888106496,neutral,0.6809,,0.0,Southwest,,courtney_curley,,0,@SouthwestAir got it.  Next time I will know about paying extra to make the A Line.,,2015-02-22 16:05:46 -0800,,
569648240150204416,negative,1.0,Customer Service Issue,1.0,Southwest,,arteriesrus,,0,"@SouthwestAir  we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work??","[40.91497406, -81.43686526]",2015-02-22 16:01:38 -0800,Salt Lake City,Mountain Time (US & Canada)
569646857632096256,neutral,0.6592,,,Southwest,,ae4mcae,,0,@SouthwestAir Flying South by Southwest from SJC to SNA tiday http://t.co/KJKuVJ6CMo,,2015-02-22 15:56:09 -0800,"Fremont, CA",Pacific Time (US & Canada)
569644697309872128,positive,0.6406,,0.0,Southwest,,seve12345,,0,@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group,,2015-02-22 15:47:33 -0800,,Quito
569644492040613888,positive,0.6807,,0.0,Southwest,,cyndibrown327,,0,@SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :),,2015-02-22 15:46:45 -0800,,Eastern Time (US & Canada)
569644456376340480,positive,0.6748,,,Southwest,,AuGres_MI,,0,@SouthwestAir Thanks.,"[42.58417604, -83.1064707]",2015-02-22 15:46:36 -0800,Back in the Mitten,
569644414395486209,neutral,1.0,,,Southwest,,TaylorLumsden,,0,@SouthwestAir still planing on flights into Dal? We are trying to fly in tomorrow from lax,,2015-02-22 15:46:26 -0800,"Dallas, Texas",Mountain Time (US & Canada)
569644350906310657,negative,1.0,Late Flight,0.6663,Southwest,,masonsontwiter2,,0,@SouthwestAir now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday,,2015-02-22 15:46:11 -0800,,Alaska
569644310045417472,positive,1.0,,,Southwest,,SamuelLSchultz,,0,@SouthwestAir has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8,,2015-02-22 15:46:01 -0800,"Houston, TX",Central Time (US & Canada)
569644213224148993,positive,1.0,,,Southwest,,hustler4life_,,0,@SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter 👍,,2015-02-22 15:45:38 -0800,,Pacific Time (US & Canada)
569640446999203842,neutral,0.6596,,0.0,Southwest,,marvokino,,0,@SouthwestAir My GF lost the promise ring I gave her on flight 2707 2/21/2015 SFO&gt;SNA. It's an infinity silver band ring. Please help!,,2015-02-22 15:30:40 -0800,,Central Time (US & Canada)
569639587842281473,negative,1.0,Late Flight,1.0,Southwest,,ColinHuntleyLA,,0,@SouthwestAir Two delayed flights in a row. Neither one of them explained,,2015-02-22 15:27:15 -0800,ATX/LA,Pacific Time (US & Canada)
569638751598563328,negative,1.0,Late Flight,1.0,Southwest,,masonsontwiter2,,0,@SouthwestAir been sleeping on the floor like I'm homeless and now delayed flights because the equipment isn't working! I have a job to get2,,2015-02-22 15:23:56 -0800,,Alaska
569638417505497088,negative,1.0,Customer Service Issue,0.6561,Southwest,,masonsontwiter2,,0,@SouthwestAir you guys should stop doing service in Denver it's horrible I get stuck here every time! I've been here almost 24hrs,,2015-02-22 15:22:36 -0800,,Alaska
569638063825154049,positive,1.0,,,Southwest,,cyndibrown327,,0,@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!,,2015-02-22 15:21:12 -0800,,Eastern Time (US & Canada)
569635513138860032,neutral,1.0,,,Southwest,,AuGres_MI,,0,"@SouthwestAir Traveling with a 13 year old Thursday. He does not need an ID, correct?","[42.58399752, -83.10630667]",2015-02-22 15:11:04 -0800,Back in the Mitten,
569635428237778944,neutral,0.7012,,0.0,Southwest,,LetCourtRun,,0,@SouthwestAir How's Dallas incoming looking? I'm scheduled to fly in at 10:30 and wondering if I'll be stuck in St. Louis instead.,"[39.87875827, -75.23722854]",2015-02-22 15:10:44 -0800,,Central Time (US & Canada)
569630183747153920,negative,1.0,Cancelled Flight,0.6639,Southwest,,soylentgs,,0,@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name &amp; agent ID.,,2015-02-22 14:49:53 -0800,Missouri,Central Time (US & Canada)
569628970267705344,negative,1.0,Bad Flight,0.6804,Southwest,,KissesofGodiva,,0,@SouthwestAir your wifi is angering me with its slowness,,2015-02-22 14:45:04 -0800,#BrownsNation ,
569627946459275264,positive,0.6890000000000001,,,Southwest,,Ekanewilliams,,0,@SouthwestAir thank you!,,2015-02-22 14:41:00 -0800,"Washington, DC",
569626389944659970,negative,1.0,Late Flight,0.6675,Southwest,,cvalenzuelaSD,,0,@SouthwestAir we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http://t.co/qRXvZFrD1Z,,2015-02-22 14:34:49 -0800,,Pacific Time (US & Canada)
569626122578726913,positive,1.0,,,Southwest,,stephwalker78,,0,"@SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back.  Thx! 😄",,2015-02-22 14:33:45 -0800,Southern Virginia!!!!!!,
569624788244828160,negative,1.0,Late Flight,1.0,Southwest,,thowelliv,,0,"@SouthwestAir Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all...",,2015-02-22 14:28:27 -0800,Baltimore,Central Time (US & Canada)
569622053214507008,negative,1.0,Can't Tell,0.6912,Southwest,,RnCahill,,0,"@SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?",,2015-02-22 14:17:35 -0800,,
569620438734807042,negative,0.6575,Customer Service Issue,0.3375,Southwest,,kirsten_lana,,0,@SouthwestAir just sent it,,2015-02-22 14:11:10 -0800,"Boston, MA",Eastern Time (US & Canada)
569619751124795392,negative,1.0,Can't Tell,1.0,Southwest,,heyashleyglad,,0,@SouthwestAir if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue,,2015-02-22 14:08:26 -0800,,Central Time (US & Canada)
569619309401546752,neutral,1.0,,,Southwest,,katiefranci,,0,@SouthwestAir your hold music sounds like it's from Super Mario Bros for gameboy color,,2015-02-22 14:06:41 -0800,,Central Time (US & Canada)
569617202984255490,positive,1.0,,,Southwest,,emilymoffitt86,,0,@SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! 👏👏👏,,2015-02-22 13:58:18 -0800,.kansas city.,
569615736387325952,negative,1.0,Bad Flight,0.3487,Southwest,,Ekanewilliams,,0,@SouthwestAir baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler,,2015-02-22 13:52:29 -0800,"Washington, DC",
569615206625599488,negative,0.6889,Cancelled Flight,0.6889,Southwest,,Doanthatsme,,0,@SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!!,,2015-02-22 13:50:22 -0800,no where,Pacific Time (US & Canada)
569614436660432896,negative,1.0,Bad Flight,0.6291,Southwest,,Doanthatsme,,0,"@SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!",,2015-02-22 13:47:19 -0800,no where,Pacific Time (US & Canada)
569613284455948289,negative,1.0,Customer Service Issue,1.0,Southwest,,kesslerj24,,0,@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!,,2015-02-22 13:42:44 -0800,,
569613113718218752,negative,1.0,Can't Tell,0.6447,Southwest,,NatassaCahill,,0,"@SouthwestAir your ""complimentary"" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!",,2015-02-22 13:42:03 -0800,,
569612549458522113,negative,1.0,Can't Tell,1.0,Southwest,,Dablamo,,0,"@SouthwestAir worst air line ever, you have no compassion of the handicapped",,2015-02-22 13:39:49 -0800,,
569612143873490944,neutral,0.6618,,0.0,Southwest,,jkhantivong29,,0,@SouthwestAir when are the two free flights promo coming back?! Looking into the premiere card but might hold off or go with another option!,,2015-02-22 13:38:12 -0800,Denver,
569611549960044544,negative,1.0,Cancelled Flight,1.0,Southwest,,NatassaCahill,,0,@SouthwestAir you are a bunch of liars! Cancelled Flightled our flight and rebooked us four days Late Flightr!,,2015-02-22 13:35:51 -0800,,
569610806196768768,neutral,1.0,,,Southwest,,G1GARRISON,,0,@SouthwestAir done,,2015-02-22 13:32:53 -0800,,
569607647051317249,neutral,0.3498,,0.0,Southwest,,kimwatsontanner,,0,@SouthwestAir currently rebooked thru Dallas but I hear they are expecting an ice storm (sigh) #strandedNYC,,2015-02-22 13:20:20 -0800,"Loomis, CA (Near SacTown)",Pacific Time (US & Canada)
569607114462793730,neutral,0.6772,,,Southwest,,SBaskinEvents,,1,@SouthwestAir check out our 1st grader's school science fair project. She loves flying on Southwest Airlines. http://t.co/BaYePZkMiz,,2015-02-22 13:18:13 -0800,"Hanover, Maryland",
569606089316167680,positive,1.0,,,Southwest,,NmJean05,,0,@SouthwestAir ohk. Thank You!!! B/C of the inexpensive airfares that Southwest has I can now travel around.,,2015-02-22 13:14:09 -0800,"Newark, NJ",Eastern Time (US & Canada)
569604665240895488,negative,1.0,Damaged Luggage,1.0,Southwest,,TheAndyHolland,,0,@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement?,,2015-02-22 13:08:29 -0800,Washington DC,Eastern Time (US & Canada)
569604198033170432,negative,1.0,Flight Booking Problems,0.3542,Southwest,,dflindzy_david,,0,@SouthwestAir ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed,,2015-02-22 13:06:38 -0800,,
569604066239762432,positive,0.6604,,,Southwest,,HybridMovementC,,0,@SouthwestAir  Mad love http://t.co/4ojrSDWPkK NYC-,,2015-02-22 13:06:06 -0800,"everywhere, all the time.",
569603326947364864,negative,1.0,Cancelled Flight,1.0,Southwest,,megmclaughlin,,0,@SouthwestAir - thanks for Cancelled Flighting our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly #southwest again,,2015-02-22 13:03:10 -0800,,Eastern Time (US & Canada)
569602278988120064,negative,1.0,Customer Service Issue,0.6701,Southwest,,mrpearson3rd,,0,@SouthwestAir I was trying to find airfare for my family.  Your prices are ridiculous!  Almost $1000 more than @USAirways. #notmadeofmoney,,2015-02-22 12:59:00 -0800,,
569601658491002880,positive,1.0,,,Southwest,,lkreed66,,0,@SouthwestAir My Fav!!!!,,2015-02-22 12:56:32 -0800,,
569598614235942912,negative,1.0,Late Flight,1.0,Southwest,,BattleB_studios,,0,@SouthwestAir our flight is delayed till tomorrow curse the weather,,2015-02-22 12:44:26 -0800,,
569598588378087426,negative,0.67,Flight Attendant Complaints,0.34,Southwest,,JessicaTickle,,0,@SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. 😂💁,,2015-02-22 12:44:20 -0800,CA & MI ,Alaska
569598511483789312,neutral,0.6385,,0.0,Southwest,,MStudioFBA,,0,@SouthwestAir  Wish you allowed http://t.co/0pDNtGBXC6 to access you site for awards tracking.,,2015-02-22 12:44:02 -0800,USA,Mountain Time (US & Canada)
569596778426855426,positive,0.6852,,0.0,Southwest,,leahrotella,,0,@SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w/o it but I appreciate the support. $50 voucher + $50 for essentials.,,2015-02-22 12:37:09 -0800,"Albany, New York",Eastern Time (US & Canada)
569596469105299456,neutral,0.6397,,,Southwest,,hlirvine,,0,@SouthwestAir @TheAcademy party in #hotlanta http://t.co/x5ZQssJtRB,,2015-02-22 12:35:55 -0800,Brooklyn,Eastern Time (US & Canada)
569591945816772608,negative,1.0,Bad Flight,0.3443,Southwest,,tikidaisy,,0,"@SouthwestAir BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch ""Buy""","[30.27027027, -97.74064527]",2015-02-22 12:17:57 -0800,"Washington, DC",America/New_York
569590208095768576,neutral,0.6598,,,Southwest,,JessicaTickle,,0,@SouthwestAir is having a party in the atl terminal. #letitgo http://t.co/qxTeqZm3yz,,2015-02-22 12:11:02 -0800,CA & MI ,Alaska
569589955837628416,neutral,1.0,,,Southwest,,MysticlyClear,,0,@SouthwestAir  I heard a rumor flight 898 was Cancelled Flightled.  Is this true?,,2015-02-22 12:10:02 -0800,Texas,Mountain Time (US & Canada)
569589454194790400,positive,0.6536,,,Southwest,,hlirvine,,0,@SouthwestAir is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter,,2015-02-22 12:08:02 -0800,Brooklyn,Eastern Time (US & Canada)
569589379385008129,positive,1.0,,,Southwest,,TheDarrenHickey,,0,@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass,"[33.4338494, -111.9963312]",2015-02-22 12:07:45 -0800,Indianapolis,Eastern Time (US & Canada)
569589079710380032,negative,1.0,Lost Luggage,0.6942,Southwest,,mcloeren,,0,@SouthwestAir it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs),,2015-02-22 12:06:33 -0800,Bethesda MD,Quito
569588375037960192,negative,1.0,Cancelled Flight,1.0,Southwest,,DigitalCK,,0,@SouthwestAir wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home?  1708 PHX-&gt;DAL,"[33.00605781, -96.76519155]",2015-02-22 12:03:45 -0800,"Dallas, Tx",Central Time (US & Canada)
569588348593025024,negative,0.3546,Can't Tell,0.3546,Southwest,,marysilvadoctor,,0,@SouthwestAir thanks for the response - flight time has passed - rebooked now,"[41.72810364, -71.43406677]",2015-02-22 12:03:39 -0800,"Nashville, TN",Central Time (US & Canada)
569587157574135808,negative,0.6888,Bad Flight,0.3499,Southwest,,danihampton,,0,"&lt;3 &lt;3 RT @SouthwestAir! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks!",,2015-02-22 11:58:55 -0800,,Arizona
569586743831191552,positive,1.0,,,Southwest,,danihampton,,0,@SouthwestAir you guys rule. I will DM you. &lt;3 Thank you.,,2015-02-22 11:57:16 -0800,,Arizona
569586235259404288,positive,0.6779999999999999,,,Southwest,,EffremFGoodman,,0,@SouthwestAir good to be back. See you all again in several weeks.,"[34.7300769, -92.219814]",2015-02-22 11:55:15 -0800,#DFWLittleRockMempLAVegas#MS#,
569586098772578304,negative,0.6822,Bad Flight,0.3485,Southwest,,TacoDangerous,,0,@SouthwestAir Boooo!!!!!!   Don't be like the other airlines!!  http://t.co/WHAGPknnLF,,2015-02-22 11:54:43 -0800,"Two Guns, Arizona",Central Time (US & Canada)
569585343084650496,positive,0.6906,,0.0,Southwest,,Jesswhy,,0,"@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!",,2015-02-22 11:51:42 -0800,,Pacific Time (US & Canada)
569584744532287490,negative,0.6479,Can't Tell,0.3628,Southwest,,adrianarebelo_,,0,@SouthwestAir FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!!,,2015-02-22 11:49:20 -0800,,Atlantic Time (Canada)
569584431544971264,neutral,0.6747,,0.0,Southwest,,JoshuaWaldorf,,0,@SouthwestAir how can I check to see if my flight to NYC is expected to be delayed or Cancelled Flightled for this Tuesday?,,2015-02-22 11:48:05 -0800,Texas,Central Time (US & Canada)
569577548318777345,negative,1.0,Cancelled Flight,1.0,Southwest,,bashomosko,,0,.@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :(,,2015-02-22 11:20:44 -0800,"boulder, co",Pacific Time (US & Canada)
569576624158437376,negative,0.6465,Customer Service Issue,0.6465,Southwest,,dan_humboldt,,0,@SouthwestAir could I get a phone call from a customer service rep to get the issue resolved?,,2015-02-22 11:17:04 -0800,,
569576038289711104,positive,1.0,,,Southwest,,RichardAWeber,,0,@SouthwestAir think you have great people working for you.,,2015-02-22 11:14:44 -0800,,
569571448412438528,positive,1.0,,,Southwest,,SamPalazzolo,,0,@SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport,,2015-02-22 10:56:30 -0800,"San Diego, CA USA",Pacific Time (US & Canada)
569571437389881344,negative,0.6078,Bad Flight,0.6078,Southwest,,TheDarrenHickey,,0,@SouthwestAir here's a first..both pilot and first officer in galley during flight...,,2015-02-22 10:56:27 -0800,Indianapolis,Eastern Time (US & Canada)
569568079761403904,neutral,0.6598,,0.0,Southwest,,briandotcom,,0,@SouthwestAir -- any updates on flights getting Cancelled Flighted into DAL? I have a connecting flight there and hope it doesn't delay due to weather,,2015-02-22 10:43:06 -0800,UTSA '13,Central Time (US & Canada)
569567144318365696,negative,1.0,Cancelled Flight,0.6562,Southwest,,Kehrricane,,0,@SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.,,2015-02-22 10:39:23 -0800,Wichita,Central Time (US & Canada)
569567028136296450,neutral,0.3444,,0.0,Southwest,,PasstheJman,,0,@SouthwestAir my flight continues through to Vegas after my stop. Don't be upset if a stowaway.,"[41.77838296, -87.7409109]",2015-02-22 10:38:56 -0800,,Mountain Time (US & Canada)
569566673235271680,negative,1.0,Customer Service Issue,0.6983,Southwest,,mightymolar,,0,@SouthwestAir waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew,"[38.84884095, -77.04207298]",2015-02-22 10:37:31 -0800,"Rockville, Maryland",Eastern Time (US & Canada)
569565359524716544,negative,0.6632,Can't Tell,0.3474,Southwest,,paydirt434,,0,@SouthwestAir    Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error.,,2015-02-22 10:32:18 -0800,"Herndon, VA",Eastern Time (US & Canada)
569562867281690625,neutral,1.0,,,Southwest,,allie_kaji621,,0,@SouthwestAir safety back in Dallas!,,2015-02-22 10:22:24 -0800,Den10,Central Time (US & Canada)
569561754163769344,negative,1.0,Customer Service Issue,0.69,Southwest,,Shivener,,0,@SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss,,2015-02-22 10:17:58 -0800,,Quito
569558600353390592,positive,1.0,,,Southwest,,justatinydragon,,0,@SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons 😋,,2015-02-22 10:05:26 -0800,,Eastern Time (US & Canada)
569557305961750528,neutral,0.3491,,0.0,Southwest,,Million_Miler,,0,"@SouthwestAir BTW, not a weather delay. We've had beautiful weather in Sunny California. #nolove #noexcuses #cali http://t.co/kumtbgER03",,2015-02-22 10:00:18 -0800,,
569556215375613952,negative,1.0,Cancelled Flight,0.6412,Southwest,,Million_Miler,,0,"@SouthwestAir As a frequent traveler, I've never been treated so coldly &amp; had an airline offer nothing when my flight was Cancelled Flightled. #nolove",,2015-02-22 09:55:58 -0800,,
569555719885885441,negative,1.0,Damaged Luggage,0.6509999999999999,Southwest,,kashnow,,0,"@SouthwestAir - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http://t.co/vn3JJIa53O",,2015-02-22 09:54:00 -0800,"31.708674,34.993824",Eastern Time (US & Canada)
569555395339018241,negative,1.0,Damaged Luggage,1.0,Southwest,,kashnow,,0,"@SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http://t.co/LHwFBKFynI",,2015-02-22 09:52:42 -0800,"31.708674,34.993824",Eastern Time (US & Canada)
569555199062224897,negative,1.0,Cancelled Flight,1.0,Southwest,,Million_Miler,,0,"@SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali",,2015-02-22 09:51:55 -0800,,
569554826616381440,negative,1.0,Customer Service Issue,1.0,Southwest,,Million_Miler,,0,@SouthwestAir What's happened to your customer service? 2 Cancelled Flightled flights in 2 days &amp; an uninformed and unapologetic staff. #nolove #cali,,2015-02-22 09:50:27 -0800,,
569554065606074368,neutral,0.3498,,0.0,Southwest,,evitably,,0,"@SouthwestAir check the head of the plane, there has been dynamite placed onto it",,2015-02-22 09:47:25 -0800,lowkey,Pacific Time (US & Canada)
569552971362639873,negative,1.0,Cancelled Flight,0.6889,Southwest,,j_shands,,0,@SouthwestAir Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying,,2015-02-22 09:43:04 -0800,,
569552378812194816,neutral,0.6926,,,Southwest,,destinyation,,0,@SouthwestAir For the past 2 yrs I earned A-list status thru a promo-fly 3 rnd trips in 2-3 months. How can I get that option again? #loyal,,2015-02-22 09:40:43 -0800,,Pacific Time (US & Canada)
569551863260913664,negative,1.0,Damaged Luggage,0.6823,Southwest,,Deadeye82,,0,@SouthwestAir we didn't nothing was ruined just wet. Just frustrating when after traveling for 12 hours you can't change into clean clothes,,2015-02-22 09:38:40 -0800,,
569550487474712576,neutral,0.3441,,0.0,Southwest,,iSocialFanz,,0,@SouthwestAir yeah it happens. The PHX airport has extra long waits all spring long. Something locals know but tourist don't just FYI,,2015-02-22 09:33:12 -0800,"Phoenix, Az",Arizona
569549686857736193,negative,1.0,Customer Service Issue,1.0,Southwest,,Shivener,,0,"@SouthwestAir I tried for 5hrs to contact SW! Twitter, fb, phone, email w/ no reply. 24hrs Late Flightr u respond, what could you do at this point?",,2015-02-22 09:30:01 -0800,,Quito
569548841361412096,neutral,1.0,,,Southwest,,richkadams,,0,@SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?,,2015-02-22 09:26:40 -0800,"Albuquerque, New Mexico, USA",
569546319666110464,neutral,0.6968,,0.0,Southwest,,Kayyyyy_Jo,,0,"@SouthwestAir if I am a rapid awards member, does my points apply after I have taken my round trip?",,2015-02-22 09:16:38 -0800,"Columbus, OH",Central Time (US & Canada)
569545575688830978,positive,1.0,,,Southwest,,MarriedMariner,,0,"@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious.  Thank you. 
#onechildfourbags",,2015-02-22 09:13:41 -0800,,
569543955622338560,negative,1.0,Customer Service Issue,1.0,Southwest,,amybeckr,,0,@SouthwestAir I have never had such awful customer service and conflicting service. Outrageous.,,2015-02-22 09:07:15 -0800,Ohio,Quito
569542114234671104,positive,1.0,,,Southwest,,ThomasAXMyers,,0,"@SouthwestAir 

Just realized I had the wrong departure date. Thanks for making changes easy!",,2015-02-22 08:59:56 -0800,"Columbus, OH",Eastern Time (US & Canada)
569541106112827393,neutral,1.0,,,Southwest,,NmJean05,,0,"@SouthwestAir Also, will Southwest have any other specials like the one they are running now?",,2015-02-22 08:55:55 -0800,"Newark, NJ",Eastern Time (US & Canada)
569538524321419265,positive,1.0,,,Southwest,,dirtytweetbacon,,0,@SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You.,,2015-02-22 08:45:40 -0800,,
569534939642925058,neutral,1.0,,,Southwest,,mchlsprr77,,0,@SouthwestAir will the Daytona 500 be available on free TV?,,2015-02-22 08:31:25 -0800,west allis,
569531018643955712,neutral,1.0,,,Southwest,,defscott627,,0,@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is it overbooked? Really don't want to be bumped!,,2015-02-22 08:15:50 -0800,,Quito
569528523418775552,negative,1.0,Customer Service Issue,1.0,Southwest,,dan_humboldt,,0,@SouthwestAir no I wasn't. After over an hour was too frustrated and had to hang up.,,2015-02-22 08:05:55 -0800,,
569527176350969856,negative,1.0,Cancelled Flight,0.6504,Southwest,,bmeshoulam,,0,"@SouthwestAir Thanks for the terrible service! Stranded in MDW for 2 days, &amp; now can't find confirmation for rebooked flight from MKE.",,2015-02-22 08:00:34 -0800,"Cambridge, MA",Atlantic Time (Canada)
569526101669769217,negative,0.7087,Customer Service Issue,0.7087,Southwest,,johnmsanchez,,0,@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.,,2015-02-22 07:56:18 -0800,"Seattle, WA",Central Time (US & Canada)
569524284873424896,positive,1.0,,,Southwest,,KyleSnyderZ,,0,@SouthwestAir I will say that your customer service has consistently been the very best!!!,"[40.72845228, -80.08224442]",2015-02-22 07:49:05 -0800,Cranberry 16066/Bonita Springs,
569522923029041153,positive,0.6496,,0.0,Southwest,,gotomaio,,0,@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.,,2015-02-22 07:43:40 -0800,,Quito
569522307657388032,neutral,1.0,,,Southwest,,cjangla,,0,@SouthwestAir need to Cancelled Flight a few more can you please check DM,,2015-02-22 07:41:14 -0800,,Central Time (US & Canada)
569521838625312769,negative,1.0,Late Flight,0.3729,Southwest,,gotomaio,,0,"@SouthwestAir @AARP @JimCramer 75yo mom says, ""Hire more staff to accommodate your audience"" You could learn lots from her. She's off to FL",,2015-02-22 07:39:22 -0800,,Quito
569520929128251392,positive,1.0,,,Southwest,,clchev,,0,"@SouthwestAir Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!!",,2015-02-22 07:35:45 -0800,Upstate New York,
569518412550033408,neutral,1.0,,,Southwest,,naters88,,0,@SouthwestAir when are you starting routes to #Hawaii and #Canada?,,2015-02-22 07:25:45 -0800,columbus,
569517721764786176,neutral,0.6632,,0.0,Southwest,,defscott627,,0,@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!,,2015-02-22 07:23:00 -0800,,Quito
569516377524076544,negative,1.0,Customer Service Issue,1.0,Southwest,,AnthonyLambkin,,0,@SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund.,,2015-02-22 07:17:40 -0800,"Nashville, TN",Central Time (US & Canada)
569515731022454784,negative,1.0,Customer Service Issue,1.0,Southwest,,gotomaio,,0,@SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep,,2015-02-22 07:15:06 -0800,,Quito
569514047554453504,positive,1.0,,,Southwest,,jessi_goo,,0,@SouthwestAir @AmericanAir y'all are better then @united,,2015-02-22 07:08:24 -0800,,
569510774957170690,negative,1.0,Customer Service Issue,1.0,Southwest,,cjangla,,0,"@SouthwestAir no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation?",,2015-02-22 06:55:24 -0800,,Central Time (US & Canada)
569508707178057728,positive,0.6566,,,Southwest,,JustaThoughtR2,,0,@SouthwestAir Make the world a better place: Visit an elderly relative.,,2015-02-22 06:47:11 -0800,,
569508595181731841,neutral,1.0,,,Southwest,,kristagermanis,,0,@SouthwestAir What is the best credit card to use/open to get miles with y'all?,,2015-02-22 06:46:44 -0800,"Washington, DC",Eastern Time (US & Canada)
569508406551322624,negative,0.6631,Customer Service Issue,0.3331,Southwest,,purdom44,,0,@SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx,"[36.12665696, -86.66953068]",2015-02-22 06:45:59 -0800,,
569507649940799489,negative,1.0,Bad Flight,0.6527,Southwest,,ClinicPolly,,0,@SouthwestAir grouchy about this flight 636 #complimentarybeveragesneeded,,2015-02-22 06:42:59 -0800,,
569506823818117121,negative,1.0,Bad Flight,0.6598,Southwest,,ClinicPolly,,0,@SouthwestAir plane switch on 636 meant A= back of plane #disappointed,,2015-02-22 06:39:42 -0800,,
569506563628642304,negative,1.0,Can't Tell,1.0,Southwest,,ClinicPolly,,0,@SouthwestAir you have let me down! #oversold #earlybirdmeansnothing,,2015-02-22 06:38:40 -0800,,
569504763957653504,negative,1.0,Cancelled Flight,0.3446,Southwest,,_crazdan,,0,@SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took &gt;90min and came back absolutely drenched..,,2015-02-22 06:31:31 -0800,,
569503512968572928,neutral,0.6842,,,Southwest,,Late Flightncy,,0,@SouthwestAir can you follow for quick DM?,,2015-02-22 06:26:33 -0800,Off the Road,Eastern Time (US & Canada)
569502963317649408,neutral,1.0,,,Southwest,,JayWogi,,0,@SouthwestAir can you help,,2015-02-22 06:24:21 -0800,"Houston, Texas",Central Time (US & Canada)
569502753694691328,negative,1.0,Customer Service Issue,1.0,Southwest,,JayWogi,,0,@SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info,,2015-02-22 06:23:31 -0800,"Houston, Texas",Central Time (US & Canada)
569502188562546688,negative,1.0,Customer Service Issue,0.6979,Southwest,,mcloeren,,0,"@SouthwestAir #CustomerServiceFail - - almost missed flight - long slow BWI ticket line: ""Rather make a complaint or your flight?""",,2015-02-22 06:21:17 -0800,Bethesda MD,Quito
569499788934291456,negative,1.0,Cancelled Flight,1.0,Southwest,,thowelliv,,0,@SouthwestAir I start a new job tomorrow &amp; you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!,,2015-02-22 06:11:45 -0800,Baltimore,Central Time (US & Canada)
569496793668591617,negative,1.0,Customer Service Issue,1.0,Southwest,,betorides,,0,@SouthwestAir no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?,,2015-02-22 05:59:51 -0800,,Quito
569495653526724608,neutral,0.6632,,,Southwest,,ReneJVega,,0,@SouthwestAir CEO using #Vegas band to help ‘connect’ to people. http://t.co/89gKYuf1Qh  #aviation #business #marketing #consumermarketing,,2015-02-22 05:55:19 -0800,NYC | DC | Charlotte | Vegas,Eastern Time (US & Canada)
569495331399995392,neutral,1.0,,,Southwest,,Dricetea,,0,@SouthwestAir i forgot to put my tsa pre number in before I checked in. It is now in my profile but will it be on my boarding pass in the am,,2015-02-22 05:54:02 -0800,,
569494878968811520,neutral,1.0,,,Southwest,,JohnFMacky,,0,@SouthwestAir you have open seats on flight 4001 pvd to MCO @ 1215pm today?,,2015-02-22 05:52:14 -0800,,Eastern Time (US & Canada)
569493077368422400,negative,1.0,Cancelled Flight,0.6703,Southwest,,nerisa1127,,0,@SouthwestAir you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP,,2015-02-22 05:45:04 -0800,Philadelphia PA,
569491425110466560,negative,1.0,Customer Service Issue,1.0,Southwest,,Tom_Fili,,0,@SouthwestAir 2 hours on hold for customer service never us SW again,,2015-02-22 05:38:31 -0800,"Havertown, Pa.",Eastern Time (US & Canada)
569491061543796737,positive,1.0,,,Southwest,,IrishRob95,,0,@SouthwestAir FINALLY!  A Passbook option for the SWA App. Thank you!!!!!,,2015-02-22 05:37:04 -0800,"Overland Park, KS",Eastern Time (US & Canada)
569489752732274688,neutral,1.0,,,Southwest,,Potter_Who,,0,@SouthwestAir my sister&amp;brother in law need to get to Florida desperately flying w/ @USAirways is there anything you can do?,,2015-02-22 05:31:52 -0800,whore island ,Eastern Time (US & Canada)
569488587135295488,positive,1.0,,,Southwest,,aawray,,0,@SouthwestAir I've DM'd you. Thanks!,,2015-02-22 05:27:14 -0800,"Nashville, TN",Central Time (US & Canada)
569487788753555456,positive,1.0,,,Southwest,,mardigraschic,,0,"@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http://t.co/X1EqYAHfvZ",,2015-02-22 05:24:04 -0800,nola/beantown,Hawaii
569487121897033728,neutral,0.6563,,0.0,Southwest,,JoshYerdon,,0,"@SouthwestAir I was under the impression when there is an 8 hour delay in your flight because of equipment failure, compensation is offered?",,2015-02-22 05:21:25 -0800,,
569485882941509632,neutral,0.6739,,0.0,Southwest,,BratsyAnn,,0,@SouthwestAir Can you give me info on Flt 681 out of BDL? I see it's Cancelled Flightled.,,2015-02-22 05:16:29 -0800,"Gloucester, MA",Eastern Time (US & Canada)
569483821080453121,negative,1.0,Cancelled Flight,0.701,Southwest,,kimwatsontanner,,0,@SouthwestAir stuck in NYC flights Cancelled Flightled 2 days in a row Long wait times on phones. Running out of $ but SWA no help,,2015-02-22 05:08:18 -0800,"Loomis, CA (Near SacTown)",Pacific Time (US & Canada)
569483642931691520,negative,0.6843,Cancelled Flight,0.6843,Southwest,,marysilvadoctor,,0,@SouthwestAir do you ever reinstate Cancelled Flighted flights?,"[41.65451582, -70.61064187]",2015-02-22 05:07:35 -0800,"Nashville, TN",Central Time (US & Canada)
569482685061554176,positive,1.0,,,Southwest,,RizLakh,,0,@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.,,2015-02-22 05:03:47 -0800,,Atlantic Time (Canada)
569482497496473600,negative,1.0,Can't Tell,0.3617,Southwest,,kimwatsontanner,,0,@SouthwestAir I'm running out of money to keep paying for hotel rooms &amp; food in NYC. You don't help people with $ spent,,2015-02-22 05:03:02 -0800,"Loomis, CA (Near SacTown)",Pacific Time (US & Canada)
569453233044885504,negative,1.0,Cancelled Flight,0.6703,Southwest,,hllgruber,,0,@SouthwestAir #flight #Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed?,"[39.87638268, -75.23929034]",2015-02-22 03:06:45 -0800,,
569451572792406016,positive,0.6842,,,Southwest,,wabenews,,0,@SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt,,2015-02-22 03:00:09 -0800,"Atlanta, GA",Eastern Time (US & Canada)
569408185125052416,negative,1.0,Customer Service Issue,0.6856,Southwest,,kylemusserco,,0,@SouthwestAir want to pick up a customer from @SpiritAirlines sign me up 🙌😏,,2015-02-22 00:07:45 -0800,#PureMichigan ,Atlantic Time (Canada)
569397984519016448,negative,1.0,Cancelled Flight,1.0,Southwest,,lnghurdoncurRIE,,0,@SouthwestAir  Cancelled Flighted Sunday 9:50AM flight to Dallas..next flight out is Tuesday afternoon. Stranded. #BS #GetMeOuttaHere #SouthwestSucks,,2015-02-21 23:27:13 -0800,,Central Time (US & Canada)
569393239700013056,neutral,0.6774,,0.0,Southwest,,hippyminds,,0,@SouthwestAir what does a woman got to do to get a chance of a lifetime? 😖 #DestinationDragons #imaginedragons #slaycancerwithdragons,,2015-02-21 23:08:21 -0800,"minneapolis,mn",Central Time (US & Canada)
569384007550394369,negative,1.0,Cancelled Flight,1.0,Southwest,,dennis__andrew,,0,"@SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv",,2015-02-21 22:31:40 -0800,San Diego CA,Arizona
569377543687700480,negative,1.0,Lost Luggage,0.6888,Southwest,,scoobydoo9749,,0,"@SouthwestAir ""Will my luggage be on that flight?"" ""No"" ""Y not"" ""bc ur on that flight n it won't end up where ur goin http://t.co/6Zj6L2ZTua",,2015-02-21 22:05:59 -0800,"Tallahassee, FL",America/Chicago
569374522157207552,negative,0.6515,Late Flight,0.6515,Southwest,,scoobydoo9749,,0,"@SouthwestAir ""...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough.""",,2015-02-21 21:53:59 -0800,"Tallahassee, FL",America/Chicago
569374298168791040,positive,1.0,,,Southwest,,jenhunzing,,0,@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!,,2015-02-21 21:53:05 -0800,,
569373258010660864,negative,1.0,Customer Service Issue,0.6669,Southwest,,amy__kristen,,0,@SouthwestAir want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr?,,2015-02-21 21:48:57 -0800,SoCal,Arizona
569372947720179714,negative,1.0,Cancelled Flight,1.0,Southwest,,WesHartman01,,0,@SouthwestAir Cancelled Flightled flights and asshole phone support. #worstairline,,2015-02-21 21:47:43 -0800,"San Diego, CA",Pacific Time (US & Canada)
569372333267394560,negative,0.6869,Cancelled Flight,0.6869,Southwest,,Angela_Meyers,,0,@SouthwestAir flight Cancelled Flightled out of BWI to PBI. Can't get out until Monday. What are the chances the seats open up for a flight on 2/22?,,2015-02-21 21:45:17 -0800,"Hershey, PA",Eastern Time (US & Canada)
569369185559699456,negative,1.0,Customer Service Issue,0.6771,Southwest,,KMadson,,0,@SouthwestAir been on hold for 1.5 hrs. What's up?,,2015-02-21 21:32:46 -0800,,Central Time (US & Canada)
569366218429337600,neutral,1.0,,,Southwest,,defscott627,,0,@SouthwestAir flying flight 3130 tomorrow at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!,,2015-02-21 21:20:59 -0800,,Quito
569365709500710912,negative,1.0,Customer Service Issue,1.0,Southwest,,hzidell,,0,@SouthwestAir we are having a real issue trying to get thru to you.  On hold for 2 hours &amp; got disconnected!  Please help!,,2015-02-21 21:18:58 -0800,"Dallas, Texas",Central Time (US & Canada)
569364328857640961,negative,1.0,Customer Service Issue,0.6397,Southwest,,JCRU28,,0,@SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL,,2015-02-21 21:13:28 -0800,USA,Eastern Time (US & Canada)
569362928710914049,neutral,1.0,,,Southwest,,JohnSimonePhoto,,0,"@SouthwestAir better travel photos:
My Kindle e-book Easy Tips guide http://t.co/7dM2J8H97M:
http://t.co/xeDeckGMW5 http://t.co/frGhglMkqF",,2015-02-21 21:07:55 -0800,Toronto (formerly NYC),
569361107745263617,negative,1.0,Cancelled Flight,1.0,Southwest,,JustinMHobbs,,0,@SouthwestAir what happend? Why did flight #668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help,,2015-02-21 21:00:40 -0800,IN,Eastern Time (US & Canada)
569360777926217728,negative,1.0,Late Flight,1.0,Southwest,,scoobydoo9749,,0,"@SouthwestAir that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination.","[0.0, 0.0]",2015-02-21 20:59:22 -0800,"Tallahassee, FL",America/Chicago
569359647699812353,positive,1.0,,,Southwest,,tlwbarnett,,0,@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!,,2015-02-21 20:54:52 -0800,"Lockport, NY",Eastern Time (US & Canada)
569358701317869571,negative,1.0,Late Flight,1.0,Southwest,,masonsontwiter2,,0,@SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks,,2015-02-21 20:51:07 -0800,,Alaska
569358646892748801,negative,1.0,Customer Service Issue,0.6507,Southwest,,abrandt88,,0,@southwestair I've been on hold for 2 hours to reschedule my Cancelled Flightled flight for the morning. What gives? I need help NOW,,2015-02-21 20:50:54 -0800,"Boston, MA",Eastern Time (US & Canada)
569358476402499584,negative,1.0,Can't Tell,0.3516,Southwest,,G1GARRISON,,0,@SouthwestAir #fail  southwest changes my flight to a different time and city and blames it on me. They won't correct it. #furious,,2015-02-21 20:50:13 -0800,,
569358458404802561,positive,1.0,,,Southwest,,JustaThoughtR2,,0,@SouthwestAir Southwest Airline is THE way to go!,,2015-02-21 20:50:09 -0800,,
569358195862462464,negative,1.0,Customer Service Issue,1.0,Southwest,,Firmadge,,0,@SouthwestAir been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help!,,2015-02-21 20:49:06 -0800,,Eastern Time (US & Canada)
569357168765501440,negative,1.0,Cancelled Flight,1.0,Southwest,,vancejason,,0,"@SouthwestAir Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx",,2015-02-21 20:45:01 -0800,"McLean, VA",Eastern Time (US & Canada)
569357127040540673,negative,1.0,Customer Service Issue,0.6925,Southwest,,enzo_the_baker,,0,@SouthwestAir I was on hold for over 2 hours and my call got disconnected. Thanks a lot.,,2015-02-21 20:44:51 -0800,,Eastern Time (US & Canada)
569356085359996929,negative,1.0,Customer Service Issue,1.0,Southwest,,Diva_tobe,,0,@SouthwestAir everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again.,,2015-02-21 20:40:43 -0800,,America/New_York
569355826248474624,negative,0.6484,Customer Service Issue,0.6484,Southwest,,pasdexcuses,,0,@SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2.,,2015-02-21 20:39:41 -0800,,
569355332113309696,negative,1.0,Cancelled Flight,0.6596,Southwest,,DavidTWalker,,0,"@SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you.",,2015-02-21 20:37:43 -0800,,Central Time (US & Canada)
569355179717369857,negative,1.0,Damaged Luggage,0.6906,Southwest,,Deadeye82,,0,@SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated,,2015-02-21 20:37:07 -0800,,
569351618522705920,positive,1.0,,,Southwest,,tbat08,,0,@SouthwestAir thanks for getting me home from Denver tonight despite the snow!,,2015-02-21 20:22:58 -0800,"Nashville, tn ",Central Time (US & Canada)
569350730034728960,negative,1.0,Cancelled Flight,0.6524,Southwest,,Julienbrandt,,0,@SouthwestAir u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights?,"[39.73217408, -105.0050626]",2015-02-21 20:19:26 -0800,San Diego,Pacific Time (US & Canada)
569348678911021056,negative,1.0,Customer Service Issue,1.0,Southwest,,relaxnsmile,,0,"@SouthwestAir - wow! 100 minutes on hold, so far. Now phone is dying...",,2015-02-21 20:11:17 -0800,"Nashville, TN",Central Time (US & Canada)
569347934866636800,neutral,1.0,,,Southwest,,aushianya,,0,@SouthwestAir are you hiring for flight attendants right now,,2015-02-21 20:08:20 -0800,,
569347549858934784,positive,1.0,,,Southwest,,CharlesJenkins7,,0,@SouthwestAir never lets me down!!!,,2015-02-21 20:06:48 -0800,"Chicago, IL",Central Time (US & Canada)
569347252550017026,negative,1.0,Customer Service Issue,1.0,Southwest,,JCRU28,,0,@SouthwestAir on hold now for 1 Hour 25 mins Whats the holdup,,2015-02-21 20:05:37 -0800,USA,Eastern Time (US & Canada)
569347125575725057,negative,1.0,Cancelled Flight,0.6735,Southwest,,kaylariley03,,0,@SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!,,2015-02-21 20:05:07 -0800,,Eastern Time (US & Canada)
569347122992185344,positive,1.0,,,Southwest,,Lmpilson,,0,@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!🌟🌟,,2015-02-21 20:05:06 -0800,"Fairfax, VA
",
569346451526041600,positive,1.0,,,Southwest,,Lmpilson,,0,@SouthwestAir The pilots&amp; crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!,,2015-02-21 20:02:26 -0800,"Fairfax, VA
",
569345829653254145,negative,1.0,Lost Luggage,0.3521,Southwest,,portlandbridges,,0,"@SouthwestAir How to find out if my parents luggage really went to FLL on a Cancelled Flighted SW flight?  Called 1800IFlySWA, long long waits...",,2015-02-21 19:59:58 -0800,,
569344036256903168,negative,1.0,Customer Service Issue,0.6813,Southwest,,kaylaelainefox,,0,@SouthwestAir been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! #help,,2015-02-21 19:52:50 -0800,"Norfolk, VA",Central Time (US & Canada)
569343579899822081,neutral,1.0,,,Southwest,,parTAYwithBIER,,1,@SouthwestAir can you speed up your flight from AZ to Omaha? I need to see muh boy ✈️,,2015-02-21 19:51:01 -0800,from the middle of america,Eastern Time (US & Canada)
569342909205647360,negative,1.0,Cancelled Flight,1.0,Southwest,,Tom_Fili,,0,"@SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for ""A"" boarding. Refused to honor it with rescheduled flight",,2015-02-21 19:48:22 -0800,"Havertown, Pa.",Eastern Time (US & Canada)
569342650068934657,negative,1.0,Cancelled Flight,1.0,Southwest,,opfree,,0,"@SouthwestAir  Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled.  On hold again.",,2015-02-21 19:47:20 -0800,,
569342608813793280,negative,1.0,Customer Service Issue,0.6799,Southwest,,offroad437km,,0,@SouthwestAir been on hold over an hr to rebook a Cancelled Flighted flight. Do you have anyone working???,,2015-02-21 19:47:10 -0800,,Central Time (US & Canada)
569341791482220545,positive,1.0,,,Southwest,,MickeySnowflake,,0,"@SouthwestAir Thanks for helping out! Class act, all the way... see you in the air!",,2015-02-21 19:43:55 -0800,N 30°23' 0'' / W 97°44' 0'',
569340341956038657,negative,1.0,Cancelled Flight,1.0,Southwest,,AmyKeefe,,0,"@SouthwestAir flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund",,2015-02-21 19:38:10 -0800,,
569338800452669440,negative,1.0,Cancelled Flight,0.6632,Southwest,,sammy_ike_blaze,,0,"@SouthwestAir Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away.",,2015-02-21 19:32:02 -0800,"New York, NY",Eastern Time (US & Canada)
569337520573390849,negative,1.0,Customer Service Issue,0.6593,Southwest,,mullane_michael,,0,@SouthwestAir On hold with airline 45 min and counting. Service is terrible!,,2015-02-21 19:26:57 -0800,,
569336975750094848,negative,1.0,Customer Service Issue,1.0,Southwest,,tyziniel,,0,@SouthwestAir On hold for 45 minutes trying to rebook a Cancelled Flightled flight with a companion ticket. Help?,,2015-02-21 19:24:47 -0800,"Chicago, IL",
569336871853170688,negative,1.0,Late Flight,1.0,Southwest,,scoobydoo9749,,0,@SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous,"[39.1848041, -76.6787131]",2015-02-21 19:24:22 -0800,"Tallahassee, FL",America/Chicago
569336246474022912,neutral,1.0,,,Southwest,,OrlandoVIPs,,0,@SouthwestAir I'm ready for #MayweatherPacquiao in Vegas May 2nd! http://t.co/8dQZlrJo9p,"[28.44752379, -81.46716587]",2015-02-21 19:21:53 -0800,Orlando.South Beach.Vegas,Eastern Time (US & Canada)
569335624056090624,negative,1.0,Cancelled Flight,1.0,Southwest,,Tom_Fili,,0,"@SouthwestAir you have the worst service, you Cancelled Flightled all your flights FLL to PHL all @USAirways flights flew. Stuck in FL 3 days. #done",,2015-02-21 19:19:25 -0800,"Havertown, Pa.",Eastern Time (US & Canada)
569334635227820032,negative,0.648,Cancelled Flight,0.648,Southwest,,JayWogi,,0,@SouthwestAir my flight was Cancelled Flighted for tomorrow and hold times are long can I Cancelled Flight a leg with you?,,2015-02-21 19:15:29 -0800,"Houston, Texas",Central Time (US & Canada)
569334621252526080,negative,1.0,Customer Service Issue,1.0,Southwest,,_JASSSYY,,0,@SouthwestAir your phone lines suck. I have a dilemma.,,2015-02-21 19:15:26 -0800,Beysus,Pacific Time (US & Canada)
569333637382053889,negative,1.0,Lost Luggage,1.0,Southwest,,scoobydoo9749,,0,@SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me.,"[39.1780768, -76.670155]",2015-02-21 19:11:31 -0800,"Tallahassee, FL",America/Chicago
569333553705693184,negative,0.6461,Lost Luggage,0.6461,Southwest,,DAmico_J,,0,@SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.,,2015-02-21 19:11:11 -0800,RI when home.,Eastern Time (US & Canada)
569332773326090240,negative,1.0,Late Flight,0.3573,Southwest,,nusaiba,,0,"@SouthwestAir You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it",,2015-02-21 19:08:05 -0800,,Pacific Time (US & Canada)
569332471193595904,negative,1.0,Lost Luggage,0.6372,Southwest,,scoobydoo9749,,0,@SouthwestAir  no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me.,,2015-02-21 19:06:53 -0800,"Tallahassee, FL",America/Chicago
569332442194178049,negative,1.0,Cancelled Flight,1.0,Southwest,,Tom_Fili,,2,@SouthwestAir Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways,,2015-02-21 19:06:46 -0800,"Havertown, Pa.",Eastern Time (US & Canada)
569332152065593345,positive,1.0,,,Southwest,,claywhittington,,0,@SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!,,2015-02-21 19:05:37 -0800,"Wilmington, North Carolina",Eastern Time (US & Canada)
569330414193483776,positive,0.6753,,,Southwest,,ke_gluth,,0,@SouthwestAir male flight attendant on flight 3913 from Orlando to Indy was AMAZING! He needs a raise 👍 Had the best experience with him,,2015-02-21 18:58:43 -0800,,Central Time (US & Canada)
569329014826864640,negative,1.0,Cancelled Flight,1.0,Southwest,,bradtronic,,0,@SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?,,2015-02-21 18:53:09 -0800,Chicago,Central Time (US & Canada)
569324719993827329,negative,0.6966,Lost Luggage,0.6966,Southwest,,asreese,,0,@SouthwestAir you have no baggage tracking system?,,2015-02-21 18:36:05 -0800,"Washington, DC",
569324035835711489,positive,0.6972,,,Southwest,,AStempleimages,,0,@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF,,2015-02-21 18:33:22 -0800,"San Juan Island, WA",Pacific Time (US & Canada)
569323555365752833,negative,1.0,Late Flight,0.6327,Southwest,,scoobydoo9749,,0,@SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.,"[39.1766101, -76.6700606]",2015-02-21 18:31:27 -0800,"Tallahassee, FL",America/Chicago
569321988591906818,negative,1.0,Cancelled Flight,0.3453,Southwest,,scoobydoo9749,,0,"@SouthwestAir coming up on 10 hrs and all at the gate, not leaving and without my baggage. SWA you are my nightmare!","[39.1766101, -76.6700606]",2015-02-21 18:25:14 -0800,"Tallahassee, FL",America/Chicago
569320844503228416,negative,1.0,Lost Luggage,0.6484,Southwest,,scoobydoo9749,,0,@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme,"[39.1765188, -76.6696894]",2015-02-21 18:20:41 -0800,"Tallahassee, FL",America/Chicago
569318991224803328,neutral,1.0,,,Southwest,,NmJean05,,0,@SouthwestAir I am just wondering when are you going to open up fares for November?,,2015-02-21 18:13:19 -0800,"Newark, NJ",Eastern Time (US & Canada)
569318905476476928,neutral,1.0,,,Southwest,,scoobydoo9749,,0,@SouthwestAir 20 passengers on this plane. I should've just grabbed my baggage and gave it its own seat.,"[39.1766716, -76.6694354]",2015-02-21 18:12:59 -0800,"Tallahassee, FL",America/Chicago
569318043702177793,negative,0.6552,Cancelled Flight,0.6552,Southwest,,taylor_nacci,,0,@SouthwestAir crazy how every airline flew out to the northeast tonight except you,"[42.19881665, -83.3859395]",2015-02-21 18:09:33 -0800,10/5/13,Eastern Time (US & Canada)
569317747101982720,negative,1.0,Lost Luggage,0.6534,Southwest,,scoobydoo9749,,0,"@SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all.  #epitimeoffail","[39.1766628, -76.6694238]",2015-02-21 18:08:22 -0800,"Tallahassee, FL",America/Chicago
569316487447621632,positive,1.0,,,Southwest,,WOOKesq,,0,@SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise,,2015-02-21 18:03:22 -0800,catch me if you can,Eastern Time (US & Canada)
569316220551372800,negative,0.6725,Can't Tell,0.3493,Southwest,,CandiceThurrott,,0,@SouthwestAir I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help!,,2015-02-21 18:02:19 -0800,"Middletown, CT",
569314535103983617,negative,1.0,Lost Luggage,0.6771,Southwest,,scoobydoo9749,,0,@SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious,,2015-02-21 17:55:37 -0800,"Tallahassee, FL",America/Chicago
569313760864632832,neutral,0.6459,,0.0,Southwest,,BK_ATX15,,0,@SouthwestAir How do I retroactively add previous flights/miles/points to current rapid rewards balance?,,2015-02-21 17:52:32 -0800,"Austin, TX",
569313734566547456,neutral,1.0,,,Southwest,,WOOKesq,,0,@SouthwestAir sending now via dm,,2015-02-21 17:52:26 -0800,catch me if you can,Eastern Time (US & Canada)
569312734896136193,positive,0.6679999999999999,,0.0,Southwest,,Sluggohill,,0,@SouthwestAir Thanks for making good on @PoteetTJ 's Cancelled Flightled flight.,,2015-02-21 17:48:27 -0800,Columbus OH,
569312688272052224,positive,0.6526,,,Southwest,,reiokam,,0,@SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?,"[0.0, 0.0]",2015-02-21 17:48:16 -0800,Los Angeles/SF/Palo Alto,Pacific Time (US & Canada)
569311935835062272,neutral,1.0,,,Southwest,,kolak_jason,,0,@SouthwestAir quick question: let's say I book a flight (I did so) and you then drop the price. Do I get the cheaper rate?,,2015-02-21 17:45:17 -0800,,Atlantic Time (Canada)
569311644934807552,negative,0.6939,Customer Service Issue,0.3776,Southwest,,DCBjr21,,0,@SouthwestAir How many trees have to die before you stop trying to sell us a credit  card? #OptOut http://t.co/CXrZhcdTVz,,2015-02-21 17:44:08 -0800,,Alaska
569311482950897665,negative,1.0,Lost Luggage,1.0,Southwest,,scoobydoo9749,,0,@SouthwestAir bags fly free..just not to where you're going.,,2015-02-21 17:43:29 -0800,"Tallahassee, FL",America/Chicago
569310885191286784,negative,1.0,Lost Luggage,0.3824,Southwest,,scoobydoo9749,,0,@SouthwestAir 2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?!,,2015-02-21 17:41:06 -0800,"Tallahassee, FL",America/Chicago
569310448300003328,negative,1.0,Can't Tell,0.6878,Southwest,,ASheldDPT,,0,"@SouthwestAir Disappointed in the FAA ""regulation"" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited",,2015-02-21 17:39:22 -0800,Ohio & Kentucky,
569309777567875075,positive,1.0,,,Southwest,,PeteGiovine,,0,@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA,,2015-02-21 17:36:42 -0800,,Alaska
569308881438052352,negative,0.6695,Can't Tell,0.3541,Southwest,,scoobydoo9749,,0,@SouthwestAir Am I flying on Spirit air?,,2015-02-21 17:33:09 -0800,"Tallahassee, FL",America/Chicago
569308552671707136,negative,1.0,Lost Luggage,1.0,Southwest,,scoobydoo9749,,0,"@SouthwestAir 9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable.","[39.1766573, -76.669424]",2015-02-21 17:31:50 -0800,"Tallahassee, FL",America/Chicago
569306524155310080,positive,0.6768,,0.0,Southwest,,kolak_jason,,0,"@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh.",,2015-02-21 17:23:47 -0800,,Atlantic Time (Canada)
569305311007399936,negative,1.0,Lost Luggage,0.6768,Southwest,,_crazdan,,0,@SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on,,2015-02-21 17:18:57 -0800,,
569304845091524608,neutral,0.6738,,,Southwest,,Sluggohill,,0,@SouthwestAir Just sent DM with confirmation number and passenger name on SWA 3104 MCO-&gt;CMH,,2015-02-21 17:17:06 -0800,Columbus OH,
569304533140185088,negative,1.0,Can't Tell,0.6711,Southwest,,VinceEgan,,0,@SouthwestAir Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website?,,2015-02-21 17:15:52 -0800,"Hudson, NH",Eastern Time (US & Canada)
569302780013355008,negative,1.0,Cancelled Flight,0.6591,Southwest,,Sluggohill,,0,@SouthwestAir @PoteetTJ had to fly @Delta MCO-&gt;CMH for $400 b/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help.,,2015-02-21 17:08:54 -0800,Columbus OH,
569301668904329216,negative,1.0,Can't Tell,1.0,Southwest,,Laughable_con,,0,@SouthwestAir you are the worst airline. Congrats!!,,2015-02-21 17:04:29 -0800,,
569301386262745089,neutral,1.0,,,Southwest,,dcoadavon,,0,"@SouthwestAir Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon",,2015-02-21 17:03:22 -0800,San Diego,
569301244948324353,positive,0.6622,,,Southwest,,scpetrel,,0,@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!,,2015-02-21 17:02:48 -0800,"Charleston, SC",Eastern Time (US & Canada)
569296792426295297,negative,1.0,Late Flight,1.0,Southwest,,bsjuts,,0,@SouthwestAir now our pilots timed out...#getmeoutofhere,,2015-02-21 16:45:06 -0800,Nebraska ,Central Time (US & Canada)
569296707982221312,positive,1.0,,,Southwest,,FullMetalRock,,0,@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ,,2015-02-21 16:44:46 -0800,AREA 51 NEVADA ,Eastern Time (US & Canada)
569293537864499200,negative,1.0,Can't Tell,1.0,Southwest,,Tom_Fili,,2,@SouthwestAir my rating for Southwest -9 on s scale of 1 to 10,,2015-02-21 16:32:11 -0800,"Havertown, Pa.",Eastern Time (US & Canada)
569293499968950272,negative,1.0,Customer Service Issue,1.0,Southwest,,BigSho31,,0,@SouthwestAir we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP,"[28.43278708, -81.46990923]",2015-02-21 16:32:02 -0800,,Eastern Time (US & Canada)
569292859909672960,positive,0.6519,,0.0,Southwest,,puertotexan,,0,@SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!,,2015-02-21 16:29:29 -0800,"Houston, Texas",
569292280000962561,negative,1.0,longlines,0.3441,Southwest,,Murocker,,0,@southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#,,2015-02-21 16:27:11 -0800,"Buffalo, NY",Eastern Time (US & Canada)
569292068981510144,negative,1.0,Bad Flight,0.3763,Southwest,,blindref19,,0,@SouthwestAir can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow.,,2015-02-21 16:26:20 -0800,Joe Louis Arena/Goggin Ice Ctr,Eastern Time (US & Canada)
569291509305970688,negative,1.0,Bad Flight,0.6667,Southwest,,DrShelleySFF,,0,"@SouthwestAir went to front restroom on plane, on sink sign that said no water, use hand sanitizer. First time I've ever seen that. GROSS!",,2015-02-21 16:24:07 -0800,San Diego,Pacific Time (US & Canada)
569288530419175424,negative,1.0,Customer Service Issue,0.3363,Southwest,,mollywynne,,0,@SouthwestAir wifi on my plane but I gotta pay for it? Help your broke homegirl out✈️📱,,2015-02-21 16:12:17 -0800,Aspiring Disney princess✨,Eastern Time (US & Canada)
569288268530917376,negative,1.0,Customer Service Issue,0.6989,Southwest,,AhamayIkuzus,,0,@SouthwestAir yep after two hours and thirty minutes,,2015-02-21 16:11:14 -0800,St Louis,Central Time (US & Canada)
569288008144330752,negative,1.0,Customer Service Issue,0.6813,Southwest,,Murocker,,0,@SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun,,2015-02-21 16:10:12 -0800,"Buffalo, NY",Eastern Time (US & Canada)
569286897404669953,negative,1.0,Customer Service Issue,0.6821,Southwest,,cleordz,,0,.@SouthwestAir  I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa 😞,,2015-02-21 16:05:47 -0800,"Washington, DC/Austin, Texas",
569285269981167616,negative,1.0,Lost Luggage,1.0,Southwest,,JeremyLittau,,0,@SouthwestAir My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high,,2015-02-21 15:59:19 -0800,"Lehigh Valley, PA",Eastern Time (US & Canada)
569285184605986816,negative,1.0,Customer Service Issue,1.0,Southwest,,sailorchick9705,,0,@SouthwestAir I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually.,,2015-02-21 15:58:59 -0800,CT,
569282844155125761,negative,1.0,Lost Luggage,1.0,Southwest,,walmartpimp19,,0,@SouthwestAir I'm here @ChicagoMidway airport.  I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing.  #Very mad customer,,2015-02-21 15:49:41 -0800,Colorado ,
569282410170314753,negative,1.0,Cancelled Flight,1.0,Southwest,,jewboy__Q,,0,@SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam,,2015-02-21 15:47:57 -0800,,Atlantic Time (Canada)
569282355904548864,negative,1.0,Customer Service Issue,1.0,Southwest,,ChristineFlores,,0,@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.,,2015-02-21 15:47:45 -0800,,Central Time (US & Canada)
569279532261203968,neutral,1.0,,,Southwest,,jamescalderwood,,0,@SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/c9p2ioSphM,"[0.0, 0.0]",2015-02-21 15:36:31 -0800,South Australia,
569277813280415744,negative,1.0,Cancelled Flight,0.3453,Southwest,,stormecharette,,0,@SouthwestAir had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment.,,2015-02-21 15:29:42 -0800,Maine,Eastern Time (US & Canada)
569277512892551168,positive,1.0,,,Southwest,,goodchrism,,0,@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.,,2015-02-21 15:28:30 -0800,"Boston, MA",Eastern Time (US & Canada)
569276864260255745,negative,1.0,Bad Flight,0.365,Southwest,,gokben,,0,@SouthwestAir please refund my ticket. What a terrible experience. #southwestfail,,2015-02-21 15:25:55 -0800,"Memphis, TN",Central Time (US & Canada)
569276734798893056,positive,0.6813,,,Southwest,,SdubKatz,,0,"@SouthwestAir three cheers to your Denver staff. Don't know if we 
will get out but they're keeping us smiling. http://t.co/RX8z53M7yy",,2015-02-21 15:25:24 -0800,"Austin, Texas ",
569276042491211777,negative,1.0,Customer Service Issue,0.6656,Southwest,,TiscarenoMark,,0,@SouthwestAir Conf #8Q6MFD Finally got through &amp; told the flight was completely booked.  That would have been better info than advise 2 call,,2015-02-21 15:22:39 -0800,,
569275249725870080,negative,1.0,Lost Luggage,1.0,Southwest,,goodchrism,,0,@SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love,,2015-02-21 15:19:30 -0800,"Boston, MA",Eastern Time (US & Canada)
569274600196075520,negative,1.0,Late Flight,0.607,Southwest,,AzeenaW,,0,@SouthwestAir breaking my heart at BWI 9 hrs @business,,2015-02-21 15:16:55 -0800,,Atlantic Time (Canada)
569273769652576256,negative,1.0,Customer Service Issue,1.0,Southwest,,ChristineFlores,,0,"@SouthwestAir Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah, that's me.",,2015-02-21 15:13:37 -0800,,Central Time (US & Canada)
569273733334077440,negative,1.0,Customer Service Issue,0.7715,Southwest,negative,nealmo,Customer Service Issue,0,"@SouthwestAir  also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?",,2015-02-21 15:13:29 -0800,,Central Time (US & Canada)
569273409252827137,negative,1.0,Lost Luggage,1.0,Southwest,,nealmo,,0,@SouthwestAir 3 + hrs w/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it?,,2015-02-21 15:12:12 -0800,,Central Time (US & Canada)
569273375954243584,negative,1.0,Cancelled Flight,0.6523,Southwest,,like_a_toaster,,0,@SouthwestAir I had to switch airlines and eat the difference (which was not insubstantial) and Cancelled Flight all plans for sat &amp; sun :(,,2015-02-21 15:12:04 -0800,St. Louis,Central Time (US & Canada)
569273230579478529,positive,1.0,,,Southwest,,TimothyJWMusic,,0,@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter,,2015-02-21 15:11:29 -0800,Atlanta,Eastern Time (US & Canada)
569271529386745856,negative,1.0,Can't Tell,0.3466,Southwest,,Nicks_Ellas,,0,@SouthwestAir well I'm not sure what there is you can do.  The bad experience had already been had,,2015-02-21 15:04:43 -0800,,Atlantic Time (Canada)
569269761240010752,neutral,1.0,,,Southwest,,AscendUTD,,0,"@SouthwestAir is now recruiting for Fall 15, Spring 16 Internships. 
2/23/15, 5- 6pm @JindalCMC Davidson Auditorium(1.118) #JSOM #UTDallas",,2015-02-21 14:57:42 -0800,"Dallas, TX",Eastern Time (US & Canada)
569268243854192640,negative,1.0,Cancelled Flight,0.6468,Southwest,,LWills305,,0,@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home,,2015-02-21 14:51:40 -0800,,
569267194028298241,negative,1.0,Customer Service Issue,1.0,Southwest,,ChristineFlores,,0,"@SouthwestAir AH - did DM, no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. #lame",,2015-02-21 14:47:30 -0800,,Central Time (US & Canada)
569266206596734976,positive,1.0,,,Southwest,,LRBurbs,,0,@SouthwestAir replacing @vitaminwater with beer! Bravo!👏👏 Cheers! 🍻🍻 @Leinenkugels @DosEquis @FatTire,,2015-02-21 14:43:34 -0800,chicago,Central Time (US & Canada)
569264328186179584,negative,1.0,Cancelled Flight,0.6715,Southwest,,amy_ginsburg,,0,@SouthwestAir  reservation (FEHQNE)  21FEB15 | DCA-RSW. Want refund not credit for Cancelled Flightled flight please.,,2015-02-21 14:36:06 -0800,"North Bethesda, MD",Atlantic Time (Canada)
569264118219214848,negative,1.0,Late Flight,1.0,Southwest,,chuxtina,,0,@SouthwestAir okay I understand a delay one way. But both ways? C'mon #annoyed #flights,"[36.15093569, -115.27959887]",2015-02-21 14:35:16 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569263177784905729,positive,0.6421,,,Southwest,,Punkasswill,,0,@SouthwestAir i hope i can be apart of the team with this job opening!,,2015-02-21 14:31:32 -0800,Nwps  CA.,Alaska
569262517333196800,negative,0.7036,Customer Service Issue,0.7036,Southwest,,scunning16,,0,@SouthwestAir yes. Hung up and called a different number.,,2015-02-21 14:28:55 -0800,Ohio,
569262088008417280,negative,0.6989,longlines,0.3548,Southwest,,sfmurray1950,,0,@SouthwestAir Flight 2646.  Four hours in the plane on the ground at BWI.,"[39.17692138, -76.66929304]",2015-02-21 14:27:12 -0800,"Helena-West Helena, AR",Central Time (US & Canada)
569262065988308993,neutral,0.6721,,0.0,Southwest,,clchev,,0,@SouthwestAir How can you get your TSA traveler ID added to your boarding pass? Why would it not be included as TSA precheck? Flying tomorro,,2015-02-21 14:27:07 -0800,Upstate New York,
569261068050141184,negative,0.6966,Late Flight,0.6966,Southwest,,desh9583,,0,"@SouthwestAir - Hi. My flight confirmation # is fwwe7f. We are currently stuck in Norfolk, Va. Trying to get to LGA in NYC. Ant updates? Thx",,2015-02-21 14:23:09 -0800,,
569261053927919616,negative,1.0,Customer Service Issue,0.6574,Southwest,,LWills305,,0,@SouthwestAir Worst customer service ever. You Cancelled Flightled my connecting flight to NY hours ago &amp; didn't tell me. Now I'm stuck in Tampa.,,2015-02-21 14:23:06 -0800,,
569260462606569473,neutral,1.0,,,Southwest,,jvancequ,,0,@SouthwestAir i like to see if i can change flight plz help thx,,2015-02-21 14:20:45 -0800,,
569260280687005697,negative,1.0,Cancelled Flight,1.0,Southwest,,jvancequ,,0,@SouthwestAir are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min.,,2015-02-21 14:20:01 -0800,,
569259858882662401,negative,1.0,Cancelled Flight,1.0,Southwest,,juicereddi,,0,@SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH??,,2015-02-21 14:18:21 -0800,New York,Pacific Time (US & Canada)
569259645019275264,negative,1.0,Can't Tell,0.6448,Southwest,,duhhhLilah,,0,@SouthwestAir why are you literally the worst?,,2015-02-21 14:17:30 -0800,New Orleans,Central Time (US & Canada)
569259613041897473,negative,0.6526,Flight Booking Problems,0.6526,Southwest,,duhhhLilah,,0,@SouthwestAir why can't i reschedule my flight online?,,2015-02-21 14:17:22 -0800,New Orleans,Central Time (US & Canada)
569259515398504449,negative,1.0,Customer Service Issue,1.0,Southwest,,duhhhLilah,,0,"@SouthwestAir change your hold music, going on hour 3 and i'm about to loose it",,2015-02-21 14:16:59 -0800,New Orleans,Central Time (US & Canada)
569259404589191168,negative,1.0,Customer Service Issue,1.0,Southwest,,duhhhLilah,,0,@SouthwestAir please please please answer the phone. . .,,2015-02-21 14:16:33 -0800,New Orleans,Central Time (US & Canada)
569259333197930498,negative,1.0,Customer Service Issue,1.0,Southwest,,duhhhLilah,,0,@SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying,,2015-02-21 14:16:16 -0800,New Orleans,Central Time (US & Canada)
569259238989688833,negative,1.0,Late Flight,0.3488,Southwest,,desh9583,,0,@SouthwestAir - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair,,2015-02-21 14:15:53 -0800,,
569259056017178624,negative,1.0,Late Flight,0.6543,Southwest,,annemoriarity,,0,"@SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight 👎",,2015-02-21 14:15:09 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569258359670644736,negative,1.0,Can't Tell,1.0,Southwest,,scoobydoo9749,,0,@SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown,"[39.1799072, -76.6704455]",2015-02-21 14:12:23 -0800,"Tallahassee, FL",America/Chicago
569258009320419330,negative,1.0,Can't Tell,0.6591,Southwest,,MyGuitarSS,,0,"@SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! 😞😡 flight #4229",,2015-02-21 14:11:00 -0800,,Quito
569257918815539200,negative,1.0,Customer Service Issue,0.6559999999999999,Southwest,,Shugnussy,,0,"@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?",,2015-02-21 14:10:38 -0800,"Liberty Lake, WA",Pacific Time (US & Canada)
569257626715889664,positive,1.0,,,Southwest,,suezquesteen,,0,"@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks.  Thanks!",,2015-02-21 14:09:29 -0800,"Murfreesboro, TN",Central Time (US & Canada)
569256107186782209,neutral,0.3754,,0.0,Southwest,,scoobydoo9749,,0,@SouthwestAir but if my bag makes it with me to Greenville tonight then all is forgiven. #HighHopes,"[39.1798687, -76.6707032]",2015-02-21 14:03:26 -0800,"Tallahassee, FL",America/Chicago
569255845394952192,negative,0.6198,longlines,0.3265,Southwest,,Shugnussy,,0,@SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation.,,2015-02-21 14:02:24 -0800,"Liberty Lake, WA",Pacific Time (US & Canada)
569255493610442752,negative,1.0,Customer Service Issue,0.355,Southwest,,VenessaFaith,,0,@SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint,,2015-02-21 14:01:00 -0800,"Rochester, NY",Atlantic Time (Canada)
569255280275369984,negative,1.0,Customer Service Issue,1.0,Southwest,,coreysexson,,0,@SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?,,2015-02-21 14:00:09 -0800,Indianapolis,Eastern Time (US & Canada)
569254331725139968,neutral,0.6733,,,Southwest,,dragons_arelife,,0,"@SouthwestAir hey southwest! Can I see @Imaginedragons in Atlanta? My friend has never been there, loves them, and he is from Taiwan!",,2015-02-21 13:56:23 -0800,City of Angels,Pacific Time (US & Canada)
569254020457635840,negative,1.0,Lost Luggage,1.0,Southwest,,scoobydoo9749,,0,@SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles.,"[39.1799094, -76.6709767]",2015-02-21 13:55:09 -0800,"Tallahassee, FL",America/Chicago
569252529596297217,negative,1.0,Customer Service Issue,0.6822,Southwest,,abbeymcole,,0,@SouthwestAir officially on hold for 2 hours!,,2015-02-21 13:49:13 -0800,Kansas City,Central Time (US & Canada)
569251768770502656,negative,0.6906,Can't Tell,0.3457,Southwest,,tlwbarnett,,0,@SouthwestAir not letting me DM. # is FSZ4YO,,2015-02-21 13:46:12 -0800,"Lockport, NY",Eastern Time (US & Canada)
569250912784519168,negative,1.0,Cancelled Flight,1.0,Southwest,,Tom_Fili,,2,@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. They are a pain to deal with,,2015-02-21 13:42:48 -0800,"Havertown, Pa.",Eastern Time (US & Canada)
569250842894733312,negative,1.0,Cancelled Flight,0.6652,Southwest,,darreneyster,,0,@SouthwestAir we were rebooked on the 5:05 out of MDW.  Some drink coupons could help!,,2015-02-21 13:42:31 -0800,"Chicago, IL",Central Time (US & Canada)
569250176369471489,negative,1.0,Customer Service Issue,0.6566,Southwest,,tlwbarnett,,0,"@SouthwestAir Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF",,2015-02-21 13:39:52 -0800,"Lockport, NY",Eastern Time (US & Canada)
569250085516681216,neutral,1.0,,,Southwest,,mcleanrs,,0,"@SouthwestAir I know where that is! Alas I live far, far away now. #Books",,2015-02-21 13:39:31 -0800,"Provo, Utah",Pacific Time (US & Canada)
569248904866336768,negative,1.0,Cancelled Flight,1.0,Southwest,,Tom_Fili,,2,@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW.,,2015-02-21 13:34:49 -0800,"Havertown, Pa.",Eastern Time (US & Canada)
569248702092541952,negative,1.0,Customer Service Issue,1.0,Southwest,,jamiemager,,0,@SouthwestAir could you add me to that list? Been on hold for an hour 15,,2015-02-21 13:34:01 -0800,,
569248055817404416,negative,1.0,Cancelled Flight,1.0,Southwest,,abbeymcole,,0,@SouthwestAir My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights?????,,2015-02-21 13:31:27 -0800,Kansas City,Central Time (US & Canada)
569247724496822272,negative,1.0,Customer Service Issue,1.0,Southwest,,TheWaynePyle,,0,@SouthwestAir has the absolute worst customer service when trying to reach them by phone.,,2015-02-21 13:30:08 -0800,California,Pacific Time (US & Canada)
569247351392616448,negative,1.0,Late Flight,0.6236,Southwest,,heroestoheroes,,0,@SouthwestAir on hold for 45 mins. Anyone hv a connection at SW or at another airline to get from CHI n Columbus to EWR in am?,,2015-02-21 13:28:39 -0800,"Fort Lee, NJ",
569245091602124800,negative,1.0,Customer Service Issue,1.0,Southwest,,BrysonJennings,,0,"@SouthwestAir coming up on 2hrs on, still haven't spoken to a rep",,2015-02-21 13:19:40 -0800,South Carolina/Nashville,Quito
569244182155534336,negative,1.0,Cancelled Flight,1.0,Southwest,,SenseofFamily,,0,@SouthwestAir My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook?,,2015-02-21 13:16:03 -0800,Central Ohio,Eastern Time (US & Canada)
569243229138202624,negative,0.6334,Cancelled Flight,0.6334,Southwest,,hoffmanrich,,0,@SouthwestAir flight 4040 atl to lga Cancelled Flightled any suggestions how to get home?,,2015-02-21 13:12:16 -0800,"Long Island, NY",Eastern Time (US & Canada)
569242876909109248,negative,1.0,Customer Service Issue,0.6779999999999999,Southwest,,jamiemager,,0,@SouthwestAir is Flight 3113 OMA&gt;DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages,,2015-02-21 13:10:52 -0800,,
569242798953594880,negative,1.0,Cancelled Flight,1.0,Southwest,,inspiration4ppl,,0,@SouthwestAir Hi I just got a message that part of my flights is Cancelled Flightled. I can't rebook online and nobody answers my phone call. Help me,,2015-02-21 13:10:33 -0800,"명동서식 37.56638,126.984994",Seoul
569242715759779840,negative,1.0,Late Flight,0.6605,Southwest,,tbuccheri,,0,"@SouthwestAir, sev ppl im my office received an apology and 2k. FF miles for this delay, only apologize to select ppl? I got nothing..",,2015-02-21 13:10:14 -0800,,Central Time (US & Canada)
569242689348071425,negative,1.0,Customer Service Issue,0.6912,Southwest,,RyanDuncanPT,,0,".@SouthwestAir Yes, total of 4 hours on hold. With all the Cancelled Flightlations, one would think there would be more staff. Decided to cx and drive",,2015-02-21 13:10:07 -0800,"St. Louis, MO",Central Time (US & Canada)
569242665956610048,negative,1.0,Customer Service Issue,0.7158,Southwest,,Lozano_dc,,0,@SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife,,2015-02-21 13:10:02 -0800,,Eastern Time (US & Canada)
569239823820705793,negative,1.0,Customer Service Issue,1.0,Southwest,,heroestoheroes,,0,@SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond,,2015-02-21 12:58:44 -0800,"Fort Lee, NJ",
569238014418944000,negative,1.0,Late Flight,1.0,Southwest,,AugmentReality_,,0,@SouthwestAir #3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it,,2015-02-21 12:51:33 -0800,,Eastern Time (US & Canada)
569237713016229888,negative,0.6436,Late Flight,0.6436,Southwest,,heroestoheroes,,0,@SouthwestAir hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help!,,2015-02-21 12:50:21 -0800,"Fort Lee, NJ",
569236557367939072,positive,1.0,,,Southwest,,polaroiddragons,,1,@SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing💖 #DestinationDragons,,2015-02-21 12:45:45 -0800,Texas,Central Time (US & Canada)
569235727558447105,negative,1.0,Cancelled Flight,0.6569,Southwest,,AmberCraig,,0,@SouthwestAir 3 flights Cancelled Flightled today. Now we have been on hold for over an hour!,,2015-02-21 12:42:27 -0800,,
569235155061227520,negative,1.0,Late Flight,0.6327,Southwest,,bsjuts,,0,"@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA.",,2015-02-21 12:40:11 -0800,Nebraska ,Central Time (US & Canada)
569234924785414145,negative,1.0,Customer Service Issue,1.0,Southwest,,bokkagroup,,0,"@SouthwestAir @CallMeStanley7 And bring back the ""Agent will call you back..."" feature. Why was that ever discontinued???",,2015-02-21 12:39:16 -0800,"Denver, CO",Mountain Time (US & Canada)
569234280632754176,positive,0.6429,,,Southwest,,DrMikeDevlin,,0,"@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW",,2015-02-21 12:36:43 -0800,"Chicago, IL",Central Time (US & Canada)
569233955951480832,neutral,0.6576,,0.0,Southwest,,tausdad,,0,"@SouthwestAir hi, can you please tell me why today's flights from Chicago to DIA were Cancelled Flightled? Thanks!",,2015-02-21 12:35:25 -0800,"Denver, CO, USA",Mountain Time (US & Canada)
569233400592257024,negative,1.0,Customer Service Issue,0.6942,Southwest,,Raymance23,,0,@SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?,,2015-02-21 12:33:13 -0800,NYC/Columbus/Chicago,Eastern Time (US & Canada)
569232776454483969,negative,1.0,Cancelled Flight,1.0,Southwest,,EflemmEric,,0,"@SouthwestAir standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP",,2015-02-21 12:30:44 -0800,,
569232748663214080,neutral,1.0,,,Southwest,,LIMacArthur,,0,@SouthwestAir and @USAirways have Cancelled Flightled flights after 525 pm today due to winter storm. Travelers urged to contact carrier for info.,,2015-02-21 12:30:37 -0800,"Ronkonkoma, NY",Quito
569232738655412225,negative,1.0,Flight Booking Problems,0.6677,Southwest,,delal,,0,@SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!,,2015-02-21 12:30:35 -0800,"Salt Lake City, Utah",Mountain Time (US & Canada)
569231300843970561,negative,0.6648,Late Flight,0.3457,Southwest,,hamiltos777,,0,"@SouthwestAir sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours",,2015-02-21 12:24:52 -0800,"Douglas, MA",
569230652433936384,positive,1.0,,,Southwest,,YahooSchwab,,0,"@SouthwestAir Sent your way, thanks for the help.",,2015-02-21 12:22:17 -0800,Denver,Mountain Time (US & Canada)
569229483288317952,neutral,1.0,,,Southwest,,Kbono91,,0,@SouthwestAir Any chance there's a few seats open from DEN to DAL this afternoon?,,2015-02-21 12:17:39 -0800,,
569229056362876928,negative,1.0,longlines,0.3763,Southwest,,jaheard1,,0,@SouthwestAir the wait for the bags is longer than the actual flight.,,2015-02-21 12:15:57 -0800,Virginia,Quito
569228870177591298,negative,0.6739,Cancelled Flight,0.6739,Southwest,,HaleyKateB,,0,"@SouthwestAir Sure was,  with @Delta  looks like I'll make my birthday celebration after all.",,2015-02-21 12:15:13 -0800,"Branson, MO",Central Time (US & Canada)
569228788481069057,negative,1.0,Lost Luggage,1.0,Southwest,,jaheard1,,0,@SouthwestAir   Where the heck are the bags for Chicago 408. It has been an hour,,2015-02-21 12:14:53 -0800,Virginia,Quito
569228110937202688,neutral,1.0,,,Southwest,,jdbuller,,0,"@SouthwestAir departing MDW it's cold 26F, windy with snow on the ground for sunny and 70F las vegas  @LASairport http://t.co/2IR7ynMBdU",,2015-02-21 12:12:12 -0800,Chicagoland,
569227063300718593,neutral,1.0,,,Southwest,,jaretgordon,,0,"@SouthwestAir can u follow so I can DM a confirmation number I need confirmed to Cancelled Flight?
I will call to confirm Monday for refund",,2015-02-21 12:08:02 -0800,,Central Time (US & Canada)
569226723738324992,negative,0.6559,Can't Tell,0.3548,Southwest,,jaretgordon,,0,@SouthwestAir no. Told to call cust service on monday,,2015-02-21 12:06:41 -0800,,Central Time (US & Canada)
569226248393662464,negative,1.0,Customer Service Issue,0.6335,Southwest,,zslick99,,0,@SouthwestAir why are the ticketing lines in Las Vegas so unorganized??  Mass craziness. Half of the ticketing stations unmanned.,,2015-02-21 12:04:47 -0800,,
569226157901684736,neutral,0.6917,,0.0,Southwest,,YahooSchwab,,0,@SouthwestAir I actually could use a slight tweak to my return - not leaving here now til Monday -any way I can skip calling for that?,,2015-02-21 12:04:26 -0800,Denver,Mountain Time (US & Canada)
569226128168062976,negative,1.0,Customer Service Issue,0.6737,Southwest,,lynnhambutler,,0,@SouthwestAir fl 4158 Cancelled Flightled from Dallas to Austin. No one answering 800#.  Need help.,,2015-02-21 12:04:19 -0800,,
569225563417620480,negative,1.0,Customer Service Issue,0.6478,Southwest,,TrishaBug72,,0,@SouthwestAir been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?!,,2015-02-21 12:02:04 -0800,in ur base killin ur tw33tz,Quito
569225489329598464,negative,1.0,Cancelled Flight,0.6882,Southwest,,like_a_toaster,,0,@southwestair y'all just Cancelled Flightled the flight i rebooked after 1st was Cancelled Flightled. help? I need to be in nyc. schedule more flights tomorrow!,,2015-02-21 12:01:47 -0800,St. Louis,Central Time (US & Canada)
569225412540174336,neutral,0.6552,,0.0,Southwest,,SLCVeganista,,0,@SouthwestAir microsecond too Late Flight so very very sad 😂😂😂😂😂😭😭😭😭😢😢😢😢,,2015-02-21 12:01:28 -0800,,Central Time (US & Canada)
569225196386660352,negative,1.0,Customer Service Issue,0.6978,Southwest,,Chris_5Thompson,,0,@SouthwestAir my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help.,,2015-02-21 12:00:37 -0800,,Eastern Time (US & Canada)
569225085330071554,neutral,1.0,,,Southwest,,NinaDESell,,0,@SouthwestAir could u put one here in Baltimore? http://t.co/vLCI2KV1IP,,2015-02-21 12:00:10 -0800,,
569224755426930689,negative,1.0,Customer Service Issue,1.0,Southwest,,aroundsville,,0,"@SouthwestAir very confusing to receive ""your trip is around the corner!"" email when I already Cancelled Flightled the flight",,2015-02-21 11:58:52 -0800,,
569223862941929472,positive,0.6778,,,Southwest,,SouthwestAir,,7,@SouthwestAir y'all are fast we already have our 5 winners! Congrats!!,,2015-02-21 11:55:19 -0800,"Dallas, Texas",Central Time (US & Canada)
569223781593403392,neutral,1.0,,,Southwest,,dillidalley,,0,@SouthwestAir have five people shown up yet,,2015-02-21 11:54:59 -0800,,Mountain Time (US & Canada)
569223447005433856,positive,1.0,,,Southwest,,Tyler226,,1,@SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice.  #happy #customer,,2015-02-21 11:53:40 -0800,"Beverly Hills, CA 90212",Pacific Time (US & Canada)
569222729125253121,neutral,0.6766,,,Southwest,,KyleFogg82,,0,@SouthwestAir fortunately didn't have to. The flight took off on time.,,2015-02-21 11:50:48 -0800,"Indianapolis, IN",Atlantic Time (Canada)
569221828025167872,negative,1.0,Cancelled Flight,0.6913,Southwest,,cbuswolf,,0,@SouthwestAir  placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do?,,2015-02-21 11:47:14 -0800,,
569221337077587968,neutral,1.0,,,Southwest,,nikkijbreeze,,0,@SouthwestAir no thanks,,2015-02-21 11:45:17 -0800,,
569221317486116864,negative,1.0,Customer Service Issue,0.6319,Southwest,,emilyalester,,0,@SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr,,2015-02-21 11:45:12 -0800,"washington, d.c.",Quito
569221213026971649,positive,1.0,,,Southwest,,Al_Pedrique,,0,@SouthwestAir That's an awesome library.,,2015-02-21 11:44:47 -0800,Volunteer State,Eastern Time (US & Canada)
569220096490483712,negative,1.0,Customer Service Issue,1.0,Southwest,,sgodsay,,0,"@SouthwestAir, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service.",,2015-02-21 11:40:21 -0800,"Roxbury Crossing, MA",Quito
569219456506814464,negative,1.0,Bad Flight,0.7231,Southwest,,iLoveMakados,,0,@SouthwestAir horrible flight!,,2015-02-21 11:37:48 -0800,Sacramento,Pacific Time (US & Canada)
569219080080658432,neutral,0.6784,,,Southwest,,johnpneedham,,0,"@SouthwestAir flight 3899 HOU to MDW aboard a Boeing 73, boarded for an on-time 2PM departure. #WheelsUp #fb","[29.6526846, -95.2787367]",2015-02-21 11:36:18 -0800,"Spring, TX, Chicago and others",
569218789834821632,negative,1.0,longlines,1.0,Southwest,,Coco__Bee,,0,@SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek,,2015-02-21 11:35:09 -0800,Bay Area,Pacific Time (US & Canada)
569217012980805632,neutral,1.0,,,Southwest,,joshkmm,,0,@SouthwestAir Any way that I can get a receipt for a Cancelled Flightled portion of a roundtrip flight? Used the flight voucher just need receipt.,,2015-02-21 11:28:06 -0800,"Kansas City, KS",Central Time (US & Canada)
569216546779705344,neutral,1.0,,,Southwest,,RCAther10,,0,@SouthwestAir Can I do the same thing as changing a ticket by Cancelled Flighting my current ticket &amp; buying a replacement online?,,2015-02-21 11:26:14 -0800,"Littleton, CO",Mountain Time (US & Canada)
569215950597201921,negative,1.0,Customer Service Issue,0.6632,Southwest,,ChiefTimFitch,,0,@SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs.,,2015-02-21 11:23:52 -0800,"St. Louis, Missouri USA",Central Time (US & Canada)
569215124562554880,negative,1.0,Customer Service Issue,1.0,Southwest,,RomanMedia,,0,"@SouthwestAir Been on hold over 90 minutes. You can fly, but not answer the phone?",,2015-02-21 11:20:35 -0800,San Diego,
569215035089690624,positive,0.7158,,0.0,Southwest,,ItsDTruth,,0,@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info.,,2015-02-21 11:20:14 -0800,North Texas,Central Time (US & Canada)
569212457706782720,neutral,1.0,,,Southwest,,Dnovs,,0,@SouthwestAir thanks. What's your opinion on chances of getting in okay tomorrow?,,2015-02-21 11:10:00 -0800,Denver ,Eastern Time (US & Canada)
569212300265017345,negative,1.0,Cancelled Flight,1.0,Southwest,,jamiemager,,0,"@SouthwestAir I fly back to Omaha for my grandmothers funeral, you Cancelled Flight my return flight and dont bother to notify me. Thanks a lot.",,2015-02-21 11:09:22 -0800,,
569211825218318336,negative,1.0,Cancelled Flight,1.0,Southwest,,taylor_nacci,,0,@SouthwestAir you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now,"[26.52778866, -81.75533052]",2015-02-21 11:07:29 -0800,10/5/13,Eastern Time (US & Canada)
569211553930743809,negative,1.0,Bad Flight,0.6801,Southwest,,aluapekank,,0,@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!,,2015-02-21 11:06:24 -0800,,
569210501059604480,negative,0.6793,Flight Booking Problems,0.6793,Southwest,,sgodsay,,0,@SouthwestAir can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. #help,,2015-02-21 11:02:13 -0800,"Roxbury Crossing, MA",Quito
569210406222344192,neutral,0.6196,,0.0,Southwest,,Dnovs,,0,@SouthwestAir flying back to Denver tomorrow. Should I rebook?,,2015-02-21 11:01:50 -0800,Denver ,Eastern Time (US & Canada)
569210394046275586,negative,0.6123,Cancelled Flight,0.6123,Southwest,,bullman29,,0,@SouthwestAir flight just Cancelled Flighted. Can you help me rebook?,,2015-02-21 11:01:48 -0800,"Washington, DC",Eastern Time (US & Canada)
569209306874122241,neutral,0.6663,,,Southwest,,RCAther10,,0,@SouthwestAir can you follow me so I can send the DM?,,2015-02-21 10:57:28 -0800,"Littleton, CO",Mountain Time (US & Canada)
569209051260678144,neutral,0.6759999999999999,,0.0,Southwest,,SebastianAC,,0,@SouthwestAir I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do?,,2015-02-21 10:56:27 -0800,"Philadelphia, PA",Quito
569209016276004864,neutral,0.66,,0.0,Southwest,,jaretgordon,,0,@SouthwestAir follow for a DM please. Need to confirm a Cancelled Flighted reservation,,2015-02-21 10:56:19 -0800,,Central Time (US & Canada)
569208488217485312,negative,1.0,Can't Tell,0.3547,Southwest,,Tweeter_mom_,,0,"@SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department.",,2015-02-21 10:54:13 -0800,Florida,Eastern Time (US & Canada)
569208317408514048,negative,0.6737,Customer Service Issue,0.6737,Southwest,,RCAther10,,0,@SouthwestAir I am trying to change a ticket for travel on Monday that cannot be changed online. Anyway faster than waiting on hold? #anhour,,2015-02-21 10:53:32 -0800,"Littleton, CO",Mountain Time (US & Canada)
569208236487745536,negative,0.6765,Customer Service Issue,0.6765,Southwest,,jaretgordon,,0,@SouthwestAir have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs,,2015-02-21 10:53:13 -0800,,Central Time (US & Canada)
569208219072991233,negative,0.6923,Customer Service Issue,0.6923,Southwest,,Andieeejo,,0,@SouthwestAir 😅 you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5,,2015-02-21 10:53:09 -0800,,
569208051145650177,negative,1.0,Customer Service Issue,1.0,Southwest,,jaretgordon,,0,@SouthwestAir hire more customer service agents. And hour and a half is too long to hold,,2015-02-21 10:52:29 -0800,,Central Time (US & Canada)
569207912251289600,positive,1.0,,,Southwest,,rutty1221,,0,@SouthwestAir DM sent. Thanks for the help!,,2015-02-21 10:51:56 -0800,"San Diego, CA",
569207235953307648,negative,1.0,Customer Service Issue,1.0,Southwest,,sgodsay,,0,"@SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed",,2015-02-21 10:49:15 -0800,"Roxbury Crossing, MA",Quito
569207022597509120,negative,1.0,Cancelled Flight,0.6885,Southwest,,Jason_Penix,,0,"@SouthwestAir I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice!",,2015-02-21 10:48:24 -0800,Indiana...Our Indiana,Eastern Time (US & Canada)
569206711443181569,positive,1.0,,,Southwest,,bgr1061,,0,@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!!,"[38.90385896, -76.51625101]",2015-02-21 10:47:10 -0800,Austin,
569206447608877056,negative,0.6438,Can't Tell,0.6438,Southwest,,Tweeter_mom_,,0,@SouthwestAir What do you call that??!!,,2015-02-21 10:46:07 -0800,Florida,Eastern Time (US & Canada)
569206387483525120,neutral,0.6941,,0.0,Southwest,,stacymichael14,,0,@SouthwestAir now flight is book and I have to fly standby if they will allow me to check in before the flight takes off,,2015-02-21 10:45:52 -0800,,
569206183283843072,negative,0.65,Can't Tell,0.3609,Southwest,,Tweeter_mom_,,0,@SouthwestAir My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish.,,2015-02-21 10:45:04 -0800,Florida,Eastern Time (US & Canada)
569206152510226432,negative,1.0,Flight Attendant Complaints,1.0,Southwest,,stacymichael14,,0,@SouthwestAir  the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry,,2015-02-21 10:44:56 -0800,,
569206071081832448,neutral,1.0,,,Southwest,,__betrayal,,0,@SouthwestAir can you follow and we'll proceed?,,2015-02-21 10:44:37 -0800,,Central Time (US & Canada)
569205327465476096,negative,1.0,Flight Attendant Complaints,0.6421,Southwest,,Tweeter_mom_,,0,"@SouthwestAir because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it",,2015-02-21 10:41:40 -0800,Florida,Eastern Time (US & Canada)
569204914649489408,negative,1.0,Can't Tell,0.3498,Southwest,,Tweeter_mom_,,0,@SouthwestAir Bad enough that there is no seat assigned he's  seating at an exit seat and a male flight attendant removes him from there,,2015-02-21 10:40:01 -0800,Florida,Eastern Time (US & Canada)
569204692401590273,neutral,0.6667,,0.0,Southwest,,__betrayal,,0,"@SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide?",,2015-02-21 10:39:08 -0800,,Central Time (US & Canada)
569204474155282433,negative,0.6563,Bad Flight,0.6563,Southwest,,Tweeter_mom_,,0,@SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago.,,2015-02-21 10:38:16 -0800,Florida,Eastern Time (US & Canada)
569204038811717632,negative,0.7097,Customer Service Issue,0.3656,Southwest,,katieaune,,0,@SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available!,,2015-02-21 10:36:32 -0800,Chicago,Central Time (US & Canada)
569203705750237184,negative,1.0,Customer Service Issue,0.6588,Southwest,,rutty1221,,0,@SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves?,,2015-02-21 10:35:13 -0800,"San Diego, CA",
569203468419751936,negative,1.0,Customer Service Issue,1.0,Southwest,,ItsDTruth,,0,@SouthwestAir I've been on hold almost an hour! I LUV y'all but #ImJustSaying 😔😔😔 http://t.co/t6fYyBHjhL,,2015-02-21 10:34:16 -0800,North Texas,Central Time (US & Canada)
569202278298755072,negative,1.0,Customer Service Issue,1.0,Southwest,,jsanner2,,0,"@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem...",,2015-02-21 10:29:33 -0800,,
569202179476754432,negative,1.0,Lost Luggage,0.6452,Southwest,,AyoVix,,0,@SouthwestAir is really gonna hear my mouth about this bag situation.,,2015-02-21 10:29:09 -0800,JerseyNY✈ATL,Central Time (US & Canada)
569201464658173952,negative,1.0,Customer Service Issue,0.6413,Southwest,,itsEiBE,,0,@SouthwestAir you guys need better communication to your customers. This is rude and unprofessional.,,2015-02-21 10:26:19 -0800,Lost In The Ether,Central Time (US & Canada)
569200932577280000,negative,1.0,Customer Service Issue,0.6792,Southwest,,igdaloff,,0,@SouthwestAir I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks.,,2015-02-21 10:24:12 -0800,"New York, NY",Mountain Time (US & Canada)
569197910895812608,neutral,1.0,,,Southwest,,musiccargirl14,,0,@SouthwestAir any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is 😢,,2015-02-21 10:12:11 -0800,NH,Central Time (US & Canada)
569197350901714944,negative,1.0,Customer Service Issue,0.6693,Southwest,,jmwait,,0,.@SouthwestAir received an error online and have been on hold for over 1.5 hours. Completely unacceptable.,,2015-02-21 10:09:58 -0800,,Eastern Time (US & Canada)
569195435736244225,neutral,0.6581,,,Southwest,,mea80401,,0,@SouthwestAir FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http://t.co/Qw1til96YA,,2015-02-21 10:02:21 -0800,Colorado,
569194554290774016,positive,1.0,,,Southwest,,jlog211,,2,@SouthwestAir is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday,,2015-02-21 09:58:51 -0800,"Louisville, KY",Eastern Time (US & Canada)
569192081618370560,positive,0.6495,,,Southwest,,MRCSDPatrick,,0,@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv,,2015-02-21 09:49:01 -0800,"San Diego, Ca",
569189483469410305,neutral,0.6559,,,Southwest,,ThePeachReview,,0,@SouthwestAir k thanks :),,2015-02-21 09:38:42 -0800,"Atlanta, GA",
569188394716278786,negative,1.0,Customer Service Issue,0.6513,Southwest,,davidgoodson71,,0,@SouthwestAir  when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?,,2015-02-21 09:34:22 -0800,,
569186384121954305,neutral,1.0,,,Southwest,,jenicalindy,,0,@SouthwestAir when does today's scavenger hunt start? I'm trying to help my little brother win! #DestinationDragons,,2015-02-21 09:26:23 -0800,"Salt Lake City, UT",
569186177238110208,neutral,0.6566,,0.0,Southwest,,davidgoodson71,,0,@SouthwestAir it's never too Late Flight to do the right thing,,2015-02-21 09:25:34 -0800,,
569185684268789761,negative,0.6696,Can't Tell,0.3571,Southwest,,MateoL13,,0,@SouthwestAir same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do.,,2015-02-21 09:23:36 -0800,KC,
569184886424268800,negative,1.0,Cancelled Flight,1.0,Southwest,,suezquesteen,,0,@SouthwestAir trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver.,,2015-02-21 09:20:26 -0800,"Murfreesboro, TN",Central Time (US & Canada)
569184833361936387,neutral,0.6843,,0.0,Southwest,,BavarianLin,,0,@SouthwestAir I DM'd you,"[30.26196639, -97.75945775]",2015-02-21 09:20:13 -0800,New Jersey / Munich,Eastern Time (US & Canada)
569183494259273728,negative,1.0,Customer Service Issue,1.0,Southwest,,AnthonyLambkin,,0,@SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5,,2015-02-21 09:14:54 -0800,"Nashville, TN",Central Time (US & Canada)
569183099495383040,negative,1.0,Can't Tell,0.6906,Southwest,,Shivener,,0,@SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline,,2015-02-21 09:13:20 -0800,,Quito
569181890998964224,negative,0.6403,Customer Service Issue,0.6403,Southwest,,cjangla,,0,@SouthwestAir been on hold for 20 mins to Cancelled Flight my reservation. Can you assist?,,2015-02-21 09:08:32 -0800,,Central Time (US & Canada)
569181243385909249,negative,1.0,Cancelled Flight,1.0,Southwest,,MateoL13,,0,@SouthwestAir Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled.  Need to get out there ASAP.,,2015-02-21 09:05:57 -0800,KC,
569180845594046464,neutral,1.0,,,Southwest,,InuAtah,,0,@SouthwestAir greetings,,2015-02-21 09:04:23 -0800,Abuja,
569180541662027779,positive,1.0,,,Southwest,,amyvenezia,,0,@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. &lt;3 #SWA #THANKYOU,,2015-02-21 09:03:10 -0800,The Universe,Pacific Time (US & Canada)
569180531742486528,negative,1.0,Customer Service Issue,0.6545,Southwest,,Shivener,,0,"@SouthwestAir On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service!",,2015-02-21 09:03:08 -0800,,Quito
569179898532761600,negative,1.0,Customer Service Issue,0.9256,Southwest,negative,HDTeem,Customer Service Issue,0,@SouthwestAir I've been on hold for over an hour and counting…just need a simple name change http://t.co/5Siczx1oez,,2015-02-21 09:00:37 -0800,"Baton Rouge, LA",Central Time (US & Canada)
569179843247517698,negative,1.0,Lost Luggage,0.6809,Southwest,,SBBurkeJewelry,,0,@SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service.,,2015-02-21 09:00:24 -0800,,Quito
569179631409958912,negative,1.0,Customer Service Issue,1.0,Southwest,,dan_humboldt,,0,@SouthwestAir been on hold for over an hour to speak to a customer service rep. What the heck?? #Southwest #customerservice,,2015-02-21 08:59:33 -0800,,
569176969872605184,negative,1.0,Cancelled Flight,1.0,Southwest,,michaelroselle,,0,"@SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour.",,2015-02-21 08:48:59 -0800,"Oklahoma City, OK",Eastern Time (US & Canada)
569176007225188352,negative,1.0,Customer Service Issue,1.0,Southwest,,ray_ettel,,0,@SouthwestAir - you can do better than having someone on hold for over an hr http://t.co/FxNv618B1A,,2015-02-21 08:45:09 -0800,Denver Co,
569175548632698881,negative,1.0,Flight Booking Problems,0.6593,Southwest,,kenziemarie92,,0,@SouthwestAir We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone.,,2015-02-21 08:43:20 -0800,"Egg Harbor, WI",Mountain Time (US & Canada)
569175432702107648,positive,1.0,,,Southwest,,vscof,,0,"@SouthwestAir flight 3970, bna-rdu had the most excellent crew today",,2015-02-21 08:42:52 -0800,"Nashville, TN",
569174663089287169,negative,0.6809,Customer Service Issue,0.6809,Southwest,,SherzodGulamov,,0,@SouthwestAir- I called @united and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? #getmorehands,,2015-02-21 08:39:49 -0800,"Washington DC, New York",
569173103009525760,positive,1.0,,,Southwest,,cpark_stories,,0,@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a,,2015-02-21 08:33:37 -0800,,Central Time (US & Canada)
569172793608278016,negative,1.0,Cancelled Flight,0.3681,Southwest,,Ben_Klamka,,0,@SouthwestAir I'm stuck in Fort Lauderdale.,,2015-02-21 08:32:23 -0800,musician and music enthusiast,
569172570932690947,negative,1.0,Customer Service Issue,0.6816,Southwest,,slandail,,0,"@SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep?",,2015-02-21 08:31:30 -0800,"Columbus, Ohio",Eastern Time (US & Canada)
569171631756546048,negative,1.0,Customer Service Issue,1.0,Southwest,,caesar_funch,,0,@SouthwestAir I thought you guys were the best airline...I've been on hold for an hour!,,2015-02-21 08:27:46 -0800,,Central Time (US & Canada)
569171003852468224,positive,1.0,,,Southwest,,KyleHarward,,0,@SouthwestAir @SouthwestOliver that's a great FA right there.,,2015-02-21 08:25:16 -0800,"Farmington, Utah",
569170590831132672,positive,0.6533,,0.0,Southwest,,troyhorton,,0,@SouthwestAir DM sent.  Thank you.,,2015-02-21 08:23:38 -0800,"Dallas, TX",Central Time (US & Canada)
569170372018499584,negative,0.6522,Customer Service Issue,0.6522,Southwest,,xscubascottiex,,0,@SouthwestAir Had to pay a $25 fare difference on a change but can't seem to find the receipt for it. How can I get a copy for reimbursement,,2015-02-21 08:22:46 -0800,"Ontario, Canada",Atlantic Time (Canada)
569169704805371904,negative,1.0,Customer Service Issue,1.0,Southwest,,SherzodGulamov,,0,"@SouthwestAir can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood",,2015-02-21 08:20:06 -0800,"Washington DC, New York",
569168515674058752,negative,1.0,Cancelled Flight,0.6558,Southwest,,CCW4253,,0,"@SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?",,2015-02-21 08:15:23 -0800,,
569168436280098816,negative,1.0,Flight Booking Problems,0.6508,Southwest,,arteriesrus,,0,"@SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during &gt;2 hr phone hold",,2015-02-21 08:15:04 -0800,Salt Lake City,Mountain Time (US & Canada)
569168102212001793,neutral,1.0,,,Southwest,,app_origins,,0,@southwestair @cspkcats let us know if we can help,,2015-02-21 08:13:44 -0800,Singapore,
569168016136495104,neutral,0.6876,,0.0,Southwest,,SLCVeganista,,0,@SouthwestAir would love Tix for Velour show-entered every contest and still haven't won :(,,2015-02-21 08:13:24 -0800,,Central Time (US & Canada)
569166753101684736,negative,1.0,Late Flight,0.6989,Southwest,,gotomaio,,0,@SouthwestAir On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold.  Unacceptable!,,2015-02-21 08:08:23 -0800,,Quito
569165654848204800,positive,1.0,,,Southwest,,JohnDePetroshow,,0,@SouthwestAir  @TheEllenShow @Imaginedragons  @kdepetro313 .what a great first night. #DestinationDragons http://t.co/N3LrFo4UaY,,2015-02-21 08:04:01 -0800,"Rhode Island ,Mass,CT",Eastern Time (US & Canada)
569165556722503681,positive,0.6395,,0.0,Southwest,,GoKebo,,0,@SouthwestAir finally through thx,,2015-02-21 08:03:37 -0800,,Mountain Time (US & Canada)
569165378359656448,negative,1.0,Flight Booking Problems,0.3551,Southwest,,jeffreyfields,,0,@SouthwestAir this is ridiculous. It's been 2 hours on hold to rebook Cancelled Flightled flight.,,2015-02-21 08:02:55 -0800,LA // DC // LA,Pacific Time (US & Canada)
569165227847102465,negative,1.0,Customer Service Issue,1.0,Southwest,,BigMouthLogan,,0,@SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated,,2015-02-21 08:02:19 -0800,"Austin, TX",
569165128366755840,negative,1.0,Customer Service Issue,1.0,Southwest,,GRitchart,,0,"@SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?",,2015-02-21 08:01:55 -0800,,
569165102307545088,negative,1.0,Customer Service Issue,0.6848,Southwest,,NicolePiering,,0,@SouthwestAir Can't DM you because you don't follow me.,,2015-02-21 08:01:49 -0800,"Long Island, NY",Eastern Time (US & Canada)
569164886397353985,negative,1.0,Customer Service Issue,1.0,Southwest,,troyhorton,,0,@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?,,2015-02-21 08:00:58 -0800,"Dallas, TX",Central Time (US & Canada)
569164064636727298,negative,1.0,Customer Service Issue,0.6548,Southwest,,NicolePiering,,0,@SouthwestAir - been on hold forever. My first flight was Cancelled Flightled but my 2nd flight is still on time - HELP!,,2015-02-21 07:57:42 -0800,"Long Island, NY",Eastern Time (US & Canada)
569163696041172992,positive,1.0,,,Southwest,,perkeithc,,0,@SouthwestAir hello #SouthwestAir I'm  happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight,,2015-02-21 07:56:14 -0800,"Dallas, TX Memphis, TN, MS",Eastern Time (US & Canada)
569162467051474944,negative,1.0,Customer Service Issue,0.6727,Southwest,,jeffreyfields,,1,@SouthwestAir is anyone answering phones to rebook Cancelled Flightled flights?,,2015-02-21 07:51:21 -0800,LA // DC // LA,Pacific Time (US & Canada)
569162276403609600,positive,1.0,,,Southwest,,Daniel_JDixon,,0,@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.,,2015-02-21 07:50:35 -0800,Oklahoma City,Central Time (US & Canada)
569161583718473728,negative,1.0,Customer Service Issue,1.0,Southwest,,arteriesrus,,0,"@SouthwestAir customer svc worse than the #WinterWeather !  Flight Cancelled Flighted, website malfunction, on hold for &gt;1:34. http://t.co/PgwUkrpMOx","[41.81477378, -80.93644744]",2015-02-21 07:47:50 -0800,Salt Lake City,Mountain Time (US & Canada)
569160924960919552,positive,1.0,,,Southwest,,DianeFerraro,,0,@SouthwestAir flt 3867 crew  #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv,"[33.6839241, -117.8607358]",2015-02-21 07:45:13 -0800,"Los Angeles, California",Pacific Time (US & Canada)
569159814426853376,negative,1.0,Can't Tell,0.6364,Southwest,,therealcab,,0,@SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird,,2015-02-21 07:40:48 -0800,,
569159068834623489,positive,1.0,,,Southwest,,da_trufOU,,0,@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches,,2015-02-21 07:37:51 -0800,,
569158546404864001,negative,1.0,Customer Service Issue,1.0,Southwest,,GRitchart,,1,@SouthwestAir been on hold now for 1 hour 20 minutes with cust service. Can you help?,,2015-02-21 07:35:46 -0800,,
569158261301227520,negative,1.0,Lost Luggage,0.6477,Southwest,,pmiwanowicz,,0,@SouthwestAir too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany,,2015-02-21 07:34:38 -0800,"Albany, NY",Quito
569158165176164353,negative,1.0,Late Flight,1.0,Southwest,,bsjuts,,0,"@SouthwestAir where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago.",,2015-02-21 07:34:15 -0800,Nebraska ,Central Time (US & Canada)
569155784988164098,positive,1.0,,,Southwest,,gdcookson14,,0,@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV,,2015-02-21 07:24:48 -0800,,
569155666440355840,negative,0.6842,Late Flight,0.6842,Southwest,,jaindrops,,0,"@SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?",,2015-02-21 07:24:19 -0800,"Boston, MA",
569155235156856833,negative,1.0,Customer Service Issue,0.6889,Southwest,,jaindrops,,0,@SouthwestAir answered. My options are a refund or a resched for Monday (I'd miss work). So I'm paying hundreds for a @USAirways flight tmw.,,2015-02-21 07:22:37 -0800,"Boston, MA",
569154652735803392,negative,1.0,Customer Service Issue,1.0,Southwest,,GoKebo,,0,@SouthwestAir on hold for over an hour twice?  Terrible.,,2015-02-21 07:20:18 -0800,,Mountain Time (US & Canada)
569154129362186240,negative,1.0,Cancelled Flight,1.0,Southwest,,cwgreiner,,0,@SouthwestAir my flight is Cancelled Flightled due to weather. What next ?,,2015-02-21 07:18:13 -0800,,
569153793058672641,negative,1.0,Customer Service Issue,0.6563,Southwest,,sailorchick9705,,0,@SouthwestAir crazy hold times today. Over an hour now. Help?,,2015-02-21 07:16:53 -0800,CT,
569153249917452288,negative,1.0,Customer Service Issue,1.0,Southwest,,amyvenezia,,0,@SouthwestAir  been on hold  for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir  #BNA,,2015-02-21 07:14:43 -0800,The Universe,Pacific Time (US & Canada)
569153098595192832,negative,0.6801,Cancelled Flight,0.6801,Southwest,,jaindrops,,0,@SouthwestAir - STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! #terribleservice,,2015-02-21 07:14:07 -0800,"Boston, MA",
569153071093297152,neutral,0.6842,,0.0,Southwest,,amy_ginsburg,,0,@SouthwestAir How can we get refund instead of credit for flight that you Cancelled Flightled? We couldn't switch to a flight tomorrow.,,2015-02-21 07:14:01 -0800,"North Bethesda, MD",Atlantic Time (Canada)
569152201278525440,negative,1.0,Customer Service Issue,1.0,Southwest,,amyvenezia,,0,@SouthwestAir been on hold  for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? #BNA,,2015-02-21 07:10:33 -0800,The Universe,Pacific Time (US & Canada)
569151232738095105,negative,1.0,Customer Service Issue,1.0,Southwest,,AmyBFree,,0,@SouthwestAir Been on hold for over an hour - any chance someone can help me on here?,,2015-02-21 07:06:42 -0800,,Quito
569151206028931072,negative,1.0,Cancelled Flight,1.0,Southwest,,loudgirl3611,,0,@SouthwestAir so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR,,2015-02-21 07:06:36 -0800,,
569150371706200064,neutral,1.0,,,Southwest,,MichaelOinJax,,0,@SouthwestAir Show Jacksonville some 💝too!  We want #3ticketsforJax!,,2015-02-21 07:03:17 -0800,,
569149949989879808,negative,1.0,Customer Service Issue,0.6879,Southwest,,UnprovenTheory,,0,@SouthwestAir Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting.   #customerservice @olive201,,2015-02-21 07:01:37 -0800,,
569149358802759680,neutral,0.6636,,0.0,Southwest,,alee317,,0,@SouthwestAir Plz consider customers you're losing to #AA for 🚫 the KC ↔️ OKC directs. #okcdirects #OKC #MCI #flights #okcprofessionals,,2015-02-21 06:59:16 -0800,,Central Time (US & Canada)
569148485519462400,positive,1.0,,,Southwest,,kylemusserco,,0,@SouthwestAir so glad u guys do business w/ more class than UR competitors @SpiritAirlines 😏,,2015-02-21 06:55:47 -0800,#PureMichigan ,Atlantic Time (Canada)
569148114193530881,positive,1.0,,,Southwest,,SuccessHorizons,,0,"@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!",,2015-02-21 06:54:19 -0800,"Barrington, Rhode Island",Eastern Time (US & Canada)
569146504004415489,negative,1.0,Customer Service Issue,0.6685,Southwest,,DuellAram,,0,"@SouthwestAir my wife has now been on hold for 90 minutes....I get weather is bad, but this is insane. #customerservice #customerloyalty",,2015-02-21 06:47:55 -0800,,
569146045306793984,negative,1.0,Customer Service Issue,0.6452,Southwest,,EmilySandvik,,0,@SouthwestAir I've been on hold for 2 hours!  When will you answer??,,2015-02-21 06:46:06 -0800,,
569143996422995968,negative,1.0,Cancelled Flight,0.6705,Southwest,,prakashksinha,,0,@SouthwestAir - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do?,,2015-02-21 06:37:57 -0800,"43.012983,-78.724003",Eastern Time (US & Canada)
569143946930196483,negative,1.0,Cancelled Flight,1.0,Southwest,,slimbucks23,,0,@SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today.,,2015-02-21 06:37:45 -0800,"Columbus, Ohio",
569143944266833920,negative,1.0,Customer Service Issue,1.0,Southwest,,ERMaguire,,0,"@southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones.",,2015-02-21 06:37:45 -0800,"Washington, DC",Eastern Time (US & Canada)
569143215405674497,neutral,0.6609,,0.0,Southwest,,scunning16,,0,@SouthwestAir Can I book a flight on my own and get reimbursed by you?,,2015-02-21 06:34:51 -0800,Ohio,
569143186439991296,negative,1.0,Customer Service Issue,1.0,Southwest,,nelsjeff,,0,"@SouthwestAir, I've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my Cancelled Flighted flight rescheduled. Is this SOP?",,2015-02-21 06:34:44 -0800,,
569143132756914176,negative,1.0,Flight Booking Problems,1.0,Southwest,,scunning16,,0,@SouthwestAir been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed.,,2015-02-21 06:34:31 -0800,Ohio,
569140424251715584,negative,1.0,Customer Service Issue,0.6803,Southwest,,AhamayIkuzus,,0,@SouthwestAir been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with @USAirways instead! Lots of room there!,,2015-02-21 06:23:45 -0800,St Louis,Central Time (US & Canada)
569138500626292736,neutral,1.0,,,Southwest,,dtinnel,,0,@SouthwestAir Are we sure flights will not be Cancelled Flighted after 1200 I am trying to make plans in STL,,2015-02-21 06:16:07 -0800,South Carloina,
569134718396051456,positive,1.0,,,Southwest,,allie_kaji621,,0,@SouthwestAir great flight! And great view! http://t.co/auFM4xdaj2,,2015-02-21 06:01:05 -0800,Den10,Central Time (US & Canada)
569133987668623360,negative,1.0,Customer Service Issue,1.0,Southwest,,aoofori,,0,@SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon.,,2015-02-21 05:58:11 -0800,,
569132950006185985,negative,1.0,Customer Service Issue,1.0,Southwest,,dizzleforizzle,,0,@SouthwestAir 40 minutes still haven't talked to one person #shocking phone is gonna died before I talk to anyone http://t.co/iWoiGRLHXb,,2015-02-21 05:54:03 -0800,"Omaha, NE ",
569132310110588928,neutral,1.0,,,Southwest,,DontenPhoto,,0,@SouthwestAir Flight 4315 (N231WN) taxis at @FlyTPA prior to flight to @Fly_Nashville http://t.co/IDRa8keNoH,,2015-02-21 05:51:31 -0800,"Englewood, Florida",Eastern Time (US & Canada)
569130625053155328,negative,1.0,Customer Service Issue,0.6828,Southwest,,Chris44j,,0,@SouthwestAir  at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous,,2015-02-21 05:44:49 -0800,,
569129049861304323,negative,1.0,Cancelled Flight,1.0,Southwest,,DuellAram,,0,@SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline?,,2015-02-21 05:38:34 -0800,,
569127429702348800,negative,1.0,Cancelled Flight,0.6333,Southwest,,dizzleforizzle,,0,@SouthwestAir Cancelled Flightled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin #BadService,,2015-02-21 05:32:07 -0800,"Omaha, NE ",
569126026938335232,negative,1.0,Customer Service Issue,1.0,Southwest,,gabb_b,,0,@SouthwestAir I'm going to need you to answer your phones. Being on hold for an hour isn't okay.,,2015-02-21 05:26:33 -0800,"Louisville, KY ",Mountain Time (US & Canada)
569124760224813056,negative,1.0,Customer Service Issue,0.6787,Southwest,,jaretgordon,,0,@SouthwestAir almost an hour on hold for swa is inexcusable #hiremorepeople,,2015-02-21 05:21:31 -0800,,Central Time (US & Canada)
569124416891817984,positive,1.0,,,Southwest,,chelseamcwillie,,0,@SouthwestAir is my favorite airline!  I can't wait to book my flight to New Orleans for my trip in April!! :) :),,2015-02-21 05:20:09 -0800,"Narragansett, Rhode Island",Atlantic Time (Canada)
569115621213884417,negative,0.6712,Customer Service Issue,0.6712,Southwest,,CallMeStanley7,,0,@SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online!,,2015-02-21 04:45:12 -0800,,
569111291454840833,negative,1.0,Cancelled Flight,0.6883,Southwest,,HaleyKateB,,0,"@SouthwestAir Thanks for not telling us our flight was Cancelled Flightled, not helping us in anyway and ruining my birthday. #worstcustomerservice",,2015-02-21 04:28:00 -0800,"Branson, MO",Central Time (US & Canada)
569110078403551232,negative,1.0,Customer Service Issue,1.0,Southwest,,SecularBoston,,0,"@SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook",,2015-02-21 04:23:10 -0800,"Somerville, MA",Eastern Time (US & Canada)
569108013547687936,positive,1.0,,,Southwest,,Tyler_Stotts,,0,@SouthwestAir loving the boarding to go to Chicago #KeepItMovin',,2015-02-21 04:14:58 -0800,,Central Time (US & Canada)
569104886119297024,neutral,0.6269,,,Southwest,,MichelleMSmart,,0,@SouthwestAir flt 3260 out of mht. Have fun with my kids and grandkids 10 of them!!  Jack says hi! http://t.co/BHOOiyT6ZQ,,2015-02-21 04:02:32 -0800,,Eastern Time (US & Canada)
569100490027499520,negative,1.0,Cancelled Flight,1.0,Southwest,,gabb_b,,0,@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.,,2015-02-21 03:45:04 -0800,"Louisville, KY ",Mountain Time (US & Canada)
569099306147454976,negative,0.6789,Customer Service Issue,0.36,Southwest,,RawTravelTV,,0,@SouthwestAir apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love,,2015-02-21 03:40:22 -0800,New York City,Eastern Time (US & Canada)
569096233232547840,negative,1.0,Customer Service Issue,0.7057,Southwest,,jsanner2,,0,@SouthwestAir On hold for two hours and it timed-out on me. Great system you got there.,,2015-02-21 03:28:09 -0800,,
569089388350738432,negative,0.6485,Can't Tell,0.6485,Southwest,,svenki,,0,@SouthwestAir rocks - @AmericanAir horror,,2015-02-21 03:00:58 -0800,,Pacific Time (US & Canada)
569086048388538368,negative,1.0,Customer Service Issue,0.6566,Southwest,,jsanner2,,0,@SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now...,,2015-02-21 02:47:41 -0800,,
569085417045143552,negative,0.6704,Customer Service Issue,0.6704,Southwest,,Shugnussy,,0,@SouthwestAir There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT,,2015-02-21 02:45:11 -0800,"Liberty Lake, WA",Pacific Time (US & Canada)
569084344930676736,neutral,1.0,,,Southwest,,Immafun12,,0,@SouthwestAir @Imaginedragons #DestinationDragons Scavenger Hunt rules: http://t.co/vHgkiTzSaw,,2015-02-21 02:40:55 -0800,Oregon,Alaska
569078309033803776,negative,0.6629999999999999,Flight Booking Problems,0.3587,Southwest,,KyleFogg82,,0,"@SouthwestAir app error - says click here, can't click not hyperlinked http://t.co/IH5w9nfKz2",,2015-02-21 02:16:56 -0800,"Indianapolis, IN",Atlantic Time (Canada)
569076249487925248,negative,1.0,Customer Service Issue,0.6733,Southwest,,BourbonBanter,,0,@SouthwestAir I need your help but no one will pick up the phone.,,2015-02-21 02:08:45 -0800,"St. Louis, MO",Central Time (US & Canada)
569075205106229248,negative,1.0,Customer Service Issue,1.0,Southwest,,MikeGarrettSTL,,0,@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...,,2015-02-21 02:04:36 -0800,"St Louis, MO",Central Time (US & Canada)
569071393356288000,neutral,0.6818,,0.0,Southwest,,theycallme_HH,,0,@SouthwestAir we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG,"[0.0, 0.0]",2015-02-21 01:49:27 -0800,Orleans/Tarpon Springs/London,Amsterdam
569069311962132480,negative,0.6678,Can't Tell,0.3532,Southwest,,EveryonegoesIMD,,0,@SouthwestAir were you handing out tickets while I was sleep ?,,2015-02-21 01:41:11 -0800,"Henderson,NV",Central Time (US & Canada)
569030858759213056,neutral,0.6995,,0.0,Southwest,,215strongbul,,0,@SouthwestAir DAL is due for sleet Sun. eve-didn't see it listed for cities that can re-book?  Fly to DCA at 8:10,,2015-02-20 23:08:23 -0800,,Quito
569030463760650241,positive,1.0,,,Southwest,,BelovedDavida,,0,@SouthwestAir had a great LA flight with Clarence and Frank! Those 2 guys are a hoot! 😜😂 thanks,,2015-02-20 23:06:49 -0800,New York,
569025555343007744,negative,1.0,Customer Service Issue,0.6818,Southwest,,courtneywalker,,0,"@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?",,2015-02-20 22:47:19 -0800,"Chicago, IL",Eastern Time (US & Canada)
569022042349051905,neutral,0.6967,,0.0,Southwest,,Kayyyyy_Jo,,0,@SouthwestAir absolutely required? Are the flights going to be 100% Cancelled Flighted?,,2015-02-20 22:33:21 -0800,"Columbus, OH",Central Time (US & Canada)
569021943828983808,neutral,1.0,,,Southwest,,Kayyyyy_Jo,,0,@SouthwestAir I have a flight on Sunday the 22nd to Columbus from Denver. I just got a travel alert on my southwest app. Is the rescheduling,,2015-02-20 22:32:57 -0800,"Columbus, OH",Central Time (US & Canada)
569020255441264640,neutral,1.0,,,Southwest,,steph2118,,0,@SouthwestAir Do you have childrens rates for flights?,,2015-02-20 22:26:15 -0800,"north bend, wa",
569019132978405376,negative,1.0,Bad Flight,0.6588,Southwest,,juliendanny,,0,@SouthwestAir how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi 😷😱,,2015-02-20 22:21:47 -0800,Texas,Central Time (US & Canada)
569017194564096000,negative,1.0,Lost Luggage,1.0,Southwest,,SullyofAmes,,0,@SouthwestAir I lost my luggage. My birthday wish is to find my luggage.,,2015-02-20 22:14:05 -0800,Iowa State University ,
569017052310056960,neutral,1.0,,,Southwest,,woawABQ,,0,"@SouthwestAir  If you'd love to see more girls get inspired about becoming pilots, RT our free Albuquerque event. http://t.co/rfXlV1kGDh",,2015-02-20 22:13:31 -0800,"Albuquerque, NM",
569017002439761920,neutral,1.0,,,Southwest,,JohnDePetroshow,,0,@SouthwestAir at troubadour with @Imaginedragons .#DestinationDragons http://t.co/rKlQXXaWhc,,2015-02-20 22:13:19 -0800,"Rhode Island ,Mass,CT",Eastern Time (US & Canada)
569008329038524417,neutral,1.0,,,Southwest,,ThePeachReview,,0,"@SouthwestAir Hey there, can you follow us so we can DM you a question :) 😁",,2015-02-20 21:38:51 -0800,"Atlanta, GA",
569003484701282304,negative,0.6955,Cancelled Flight,0.6955,Southwest,,ParkerBrown_,,0,@SouthwestAir got a text my flight was Cancelled Flightled! Now what do I do :/?? Help please!!!,,2015-02-20 21:19:36 -0800,The Ohio State University,Quito
569002132621398016,negative,1.0,Late Flight,0.6579,Southwest,,Elexis_Mariash,,0,@SouthwestAir Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415,,2015-02-20 21:14:14 -0800,"Denver, CO",Mountain Time (US & Canada)
569001941533003776,negative,1.0,longlines,0.6629,Southwest,,scpetrel,,0,@southwestair Grand total from landing to getting bag: one hour. That's very sad.,,2015-02-20 21:13:29 -0800,"Charleston, SC",Eastern Time (US & Canada)
568999279936679937,negative,1.0,Flight Attendant Complaints,0.3412,Southwest,,scpetrel,,0,@southwestair Your staff was really kind about the flight delay. Luggage? Not at all. Very disappointing.,,2015-02-20 21:02:54 -0800,"Charleston, SC",Eastern Time (US & Canada)
568999266741411840,positive,1.0,,,Southwest,,dragons_arelife,,0,@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.,,2015-02-20 21:02:51 -0800,City of Angels,Pacific Time (US & Canada)
568998681715695618,negative,1.0,Lost Luggage,1.0,Southwest,,scpetrel,,0,"@southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool.",,2015-02-20 21:00:31 -0800,"Charleston, SC",Eastern Time (US & Canada)
568998369353297921,positive,1.0,,,Southwest,,dragons_arelife,,0,@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!,,2015-02-20 20:59:17 -0800,City of Angels,Pacific Time (US & Canada)
568992290833899520,negative,1.0,Customer Service Issue,0.6652,Southwest,,dreverose,,0,@SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi,,2015-02-20 20:35:08 -0800,HOUSTON ,Eastern Time (US & Canada)
568988406476189696,neutral,0.7172,,0.0,Southwest,,hivethrive,,0,@SouthwestAir Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!😖 http://t.co/RHw78ktQFO,,2015-02-20 20:19:42 -0800,,
568987434051989504,neutral,0.6629999999999999,,0.0,Southwest,,saminalice,,0,@SouthwestAir - did SWA send out customer surveys to earn $100 toward flights? Is this legit?,,2015-02-20 20:15:50 -0800,,
568984950709432320,neutral,0.6752,,0.0,Southwest,,MinderJoan,,0,@SouthwestAir @TifffyHuang I met my twitter friend waiting outside the Troubadour #DestinationDragons http://t.co/lf69waf5ad,,2015-02-20 20:05:58 -0800,,Eastern Time (US & Canada)
568981498046623744,neutral,1.0,,,Southwest,,OneDNP,,0,@SouthwestAir Do you still offer discounts on seats for children under 2? We would rather put him in a seat than in a lap!,,2015-02-20 19:52:14 -0800,"Kentucky, USA",Eastern Time (US & Canada)
568977492410703872,negative,1.0,Customer Service Issue,0.3489,Southwest,,Julia_Pabst,,0,"@SouthwestAir wanting a ⭐️ for the ✈️ finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!",,2015-02-20 19:36:19 -0800,Los Angeles,Pacific Time (US & Canada)
568976322032087041,negative,1.0,Late Flight,1.0,Southwest,,chresko,,0,"@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city.",,2015-02-20 19:31:40 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568976030947418112,negative,0.6598,Bad Flight,0.3402,Southwest,,Julia_Pabst,,0,"@SouthwestAir cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for ""flying the friendly skies""",,2015-02-20 19:30:31 -0800,Los Angeles,Pacific Time (US & Canada)
568975192615223296,neutral,0.6535,,0.0,Southwest,,mmillanjr,,0,@SouthwestAir it was 3472,,2015-02-20 19:27:11 -0800,,
568974423358726144,negative,1.0,Late Flight,1.0,Southwest,,debbiejdangg,,0,@SouthwestAir flight to San Diego is delayed per usual.. take me home!,"[0.0, 0.0]",2015-02-20 19:24:08 -0800,"San Francisco, CA",Arizona
568974008076652545,neutral,0.7066,,0.0,Southwest,,katieaune,,0,@SouthwestAir how do I find travel funds I have available to use f/ past changed flights? don't see an option in my account.,,2015-02-20 19:22:29 -0800,Chicago,Central Time (US & Canada)
568973617687625728,positive,1.0,,,Southwest,,timiscorner,,0,"@SouthwestAir @FortuneMagazine 
great news.",,2015-02-20 19:20:56 -0800,USA,
568971982554963969,positive,1.0,,,Southwest,,kinjalxkansara,,0,@SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go!,,2015-02-20 19:14:26 -0800,India ✈️ Chicago ✈️ D.C. ✈️ FL,
568971449815289856,neutral,0.6627,,0.0,Southwest,,SebastianAC,,0,"@SouthwestAir my father was kind enough to offer to pay for a hotel, but I can't use this coupon if he pays from FL. no help?",,2015-02-20 19:12:19 -0800,"Philadelphia, PA",Quito
568970172062691328,negative,1.0,Can't Tell,0.6571,Southwest,,cjmo0re,,0,@SouthwestAir every other city on your nationwide sale has fabulous fares. Why nothing from Buffalo? except for 2 cities?,,2015-02-20 19:07:14 -0800,new york,Eastern Time (US & Canada)
568969519252680706,negative,0.6598,Can't Tell,0.3632,Southwest,,nbstartx,,0,@SouthwestAir I have a voucher w swa that expires 4/10. An extension would be a lot of luv,,2015-02-20 19:04:38 -0800,Dallas,Central Time (US & Canada)
568969143581413376,positive,1.0,,,Southwest,,tikidaisy,,0,@SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.,"[30.30630631, -97.71394697]",2015-02-20 19:03:09 -0800,"Washington, DC",America/New_York
568967580595064832,negative,1.0,Late Flight,0.3725,Southwest,,gregg_mccoy,,0,"@SouthwestAir not sure why we are still here in Dallas.  Plane has been at gate for 30 min.  No update at all.  Flight 1140, poor service.",,2015-02-20 18:56:56 -0800,"Dallas, TX.",
568965309505380352,negative,1.0,Cancelled Flight,1.0,Southwest,,PamR413,,0,"@SouthwestAir Loved one's flight ATL to IND Cancelled Flightled due to ""ice in Indy"". Sitting here in Indy, it is bone dry. Tomorrow 4-6"" of snow.",,2015-02-20 18:47:55 -0800,,Eastern Time (US & Canada)
568964732981530624,positive,1.0,,,Southwest,,shankarpranam,,0,@SouthwestAir All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH,,2015-02-20 18:45:37 -0800,Raleigh,
568964652455092224,positive,1.0,,,Southwest,,horacioguapo,,0,@SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http://t.co/6cpYPGFnD6,,2015-02-20 18:45:18 -0800,,
568962547891736576,neutral,0.6904,,,Southwest,,Landon_ChaseTx,,0,@SouthwestAir booked the 8th.... Save me an emergency exit... Gotta stretch out,,2015-02-20 18:36:56 -0800,FORT WORTH TEXAS! ,Central Time (US & Canada)
568958697856040961,negative,1.0,Cancelled Flight,0.6524,Southwest,,SebastianAC,,0,@SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?,,2015-02-20 18:21:38 -0800,"Philadelphia, PA",Quito
568958074230190080,positive,1.0,,,Southwest,,bridgesuite,,0,"@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert.",,2015-02-20 18:19:10 -0800,,Central Time (US & Canada)
568957488021827585,positive,1.0,,,Southwest,,John_Driver,,0,"@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. 👍",,2015-02-20 18:16:50 -0800,"iPhone: 35.300907,-85.900749",Central Time (US & Canada)
568957365464076288,negative,1.0,Cancelled Flight,1.0,Southwest,,SebastianAC,,0,@SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt,,2015-02-20 18:16:21 -0800,"Philadelphia, PA",Quito
568956596862066688,neutral,0.6739,,0.0,Southwest,,ThomRegan,,0,"@SouthwestAir I think that flight was supposed to go to Houston as well, in case someone could check that?",,2015-02-20 18:13:18 -0800,"USA, USA!",Eastern Time (US & Canada)
568955169183903745,negative,1.0,Late Flight,0.6804,Southwest,,joecontaldo,,0,"@SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers.",,2015-02-20 18:07:37 -0800,Chicago,Mountain Time (US & Canada)
568954934084788224,positive,1.0,,,Southwest,,jscottstubb,,1,@SouthwestAir you guys held our flight #330!  Thank you!!!  About to take off from MDW now to Oakland.  Thanks,,2015-02-20 18:06:41 -0800,,
568953190252544000,positive,1.0,,,Southwest,,d4nigirl,,0,@SouthwestAir first time flying with you. You've definitely won me over!,,2015-02-20 17:59:45 -0800,"Douglaston, NY",Atlantic Time (Canada)
568953095423705088,negative,1.0,Late Flight,0.7008,Southwest,,PawncePuma,,0,@SouthwestAir we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy,,2015-02-20 17:59:23 -0800,"Tucker,  GA",Eastern Time (US & Canada)
568951532252585987,positive,1.0,,,Southwest,,kurtmilne,,0,@SouthwestAir rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI  &lt; my child was inspired.  Thank you.,,2015-02-20 17:53:10 -0800,,Pacific Time (US & Canada)
568951506042425346,positive,0.6791,,,Southwest,,Gumbogirl,,0,@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.,,2015-02-20 17:53:04 -0800,"Silicon Valley, NoLa, Boston",Pacific Time (US & Canada)
568951064688373760,positive,1.0,,,Southwest,,d4nigirl,,0,@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!,"[40.77512287, -73.86982237]",2015-02-20 17:51:19 -0800,"Douglaston, NY",Atlantic Time (Canada)
568951063463616512,positive,1.0,,,Southwest,,susan_cary,,0,@SouthwestAir great flight got us back on time!  Thanks,,2015-02-20 17:51:18 -0800,,
568949828518084608,neutral,0.6701,,0.0,Southwest,,terrifictoria,,0,@SouthwestAir -17mph winds and would do anything to be in Florida right now.. help a sister out!!,,2015-02-20 17:46:24 -0800,,Quito
568949312098476032,neutral,1.0,,,Southwest,,vanessamarie18_,,0,@SouthwestAir @SwagglikeBean take me here,,2015-02-20 17:44:21 -0800,"  || san antonio, texas||",Eastern Time (US & Canada)
568949199779155968,neutral,0.6667,,,Southwest,,4jlessad,,0,"@SouthwestAir my son is flying South West from NOLA-Orlando, hope to enter for him to win this contest #DestinationDragons",,2015-02-20 17:43:54 -0800,"Winter Park, FL ",Atlantic Time (Canada)
568948848263081986,positive,1.0,,,Southwest,,nicoleschmied,,0,"@SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA",,2015-02-20 17:42:30 -0800,Chicagoland,Central Time (US & Canada)
568947768149938176,positive,1.0,,,Southwest,,kimibader,,0,"@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer",,2015-02-20 17:38:13 -0800,"Austin, Texas",Central Time (US & Canada)
568947596242235392,neutral,0.6654,,0.0,Southwest,,El_Cinco_Cinco,,0,@SouthwestAir no her lunch was over by the time she got her call answered,,2015-02-20 17:37:32 -0800,,Pacific Time (US & Canada)
568947250325561344,negative,1.0,Cancelled Flight,1.0,Southwest,,amandabalbert,,0,@SouthwestAir my parents flight frm STL2ATL Cancelled Flighted 2nite. When's the next one out?!,,2015-02-20 17:36:09 -0800,Atlanta,Eastern Time (US & Canada)
568946700791861248,negative,1.0,Customer Service Issue,1.0,Southwest,,El_Cinco_Cinco,,0,@SouthwestAir well my mom called earlier and you guys had her on hold for close to an hour,,2015-02-20 17:33:58 -0800,,Pacific Time (US & Canada)
568946686896132096,negative,1.0,longlines,0.6909,Southwest,,LukeGUlrich,,0,@SouthwestAir there's an hour wait here for reFlight Booking Problems in line at Omaha.,,2015-02-20 17:33:55 -0800,"Omaha, NE",Central Time (US & Canada)
568946502615179264,negative,0.6544,Flight Booking Problems,0.3291,Southwest,,LukeGUlrich,,0,@SouthwestAir it says I can't because my flight is in progress.,"[41.30091858, -95.89873244]",2015-02-20 17:33:11 -0800,"Omaha, NE",Central Time (US & Canada)
568945639834267648,negative,0.6602,Cancelled Flight,0.6602,Southwest,,LukeGUlrich,,0,@SouthwestAir can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6,"[41.30204773, -95.9002533]",2015-02-20 17:29:45 -0800,"Omaha, NE",Central Time (US & Canada)
568945562705371136,negative,1.0,Bad Flight,1.0,Southwest,,robfwtx,,0,@SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701.,,2015-02-20 17:29:27 -0800,"Fort Worth, TX",Central Time (US & Canada)
568945176401457153,negative,1.0,Customer Service Issue,1.0,Southwest,,davidgoodson71,,2,@SouthwestAir is that the same reliable system couldn't find my info and then said it refund my credit card ?,,2015-02-20 17:27:55 -0800,,
568945122961784833,negative,1.0,Late Flight,0.6246,Southwest,,Bob_Dickson,,0,"@SouthwestAir 14 hours????  Sorry don't get it. Oh well. Screw the weekend in Az right?  Eat the hotel, no problem.",,2015-02-20 17:27:42 -0800,,Central Time (US & Canada)
568944054303625217,positive,1.0,,,Southwest,,AuthorKristina,,0,"@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz.",,2015-02-20 17:23:27 -0800,Ohio,Eastern Time (US & Canada)
568943601306210305,negative,1.0,Bad Flight,0.6713,Southwest,,robfwtx,,0,@SouthwestAir I am absolutely sick of 300s and no wifi!,,2015-02-20 17:21:39 -0800,"Fort Worth, TX",Central Time (US & Canada)
568943214130040832,negative,0.3763,Flight Booking Problems,0.3763,Southwest,,MitchHamilton,,0,@SouthwestAir when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them!,,2015-02-20 17:20:07 -0800,Chicago,Central Time (US & Canada)
568942857123336193,positive,1.0,,,Southwest,,pax7877,,0,"@SouthwestAir Ahah😃💕🎵 That is why
I love SW✈❗(^^)❤",,2015-02-20 17:18:42 -0800,,Hawaii
568942133698146306,neutral,1.0,,,Southwest,,I_D_Girl,,0,@SouthwestAir is the contest over for Destination Dragons? I want to try to do everything I can to go.,,2015-02-20 17:15:49 -0800,¢нιℓℓιи αт αи ιD ¢σи¢єят,
568940981321637889,positive,1.0,,,Southwest,,fishie1199,,0,@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service,,2015-02-20 17:11:15 -0800,,Quito
568938023439765504,neutral,0.6771,,,Southwest,,notebookgrail,,0,@SouthwestAir So the upcoming RR changes/Deval is trying to tell me not to fly southwest anymore because i am loyal so far. i get it.,,2015-02-20 16:59:29 -0800,,
568937199145783297,neutral,1.0,,,Southwest,,stacymichael14,,0,@SouthwestAir  traveling 2bwi nMaryland 2morrw any chance the flight being Cancelled Flightled to inclement weather? Any chance can get earlier flight,,2015-02-20 16:56:13 -0800,,
568934745909829633,negative,0.6581,Can't Tell,0.6581,Southwest,,Durgzy77,,0,@SouthwestAir @dultch97 kid just wants fucking money #scumbag,,2015-02-20 16:46:28 -0800,Winchester | Northend Ma ,Quito
568932070447140864,positive,0.363,,0.0,Southwest,,jessiebabbi,,0,@SouthwestAir I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING,,2015-02-20 16:35:50 -0800,,Arizona
568929816797323265,neutral,0.6522,,0.0,Southwest,,davidgoodson71,,1,@SouthwestAir just do it that easy,,2015-02-20 16:26:53 -0800,,
568929782286516224,positive,0.6665,,,Southwest,,ken_randolph,,0,@SouthwestAir I'll have to drop by next time I visit!,,2015-02-20 16:26:44 -0800,,
568929754151145472,positive,1.0,,,Southwest,,KathyCoonan,,0,@SouthwestAir @SacIntlAirport Feels like a good day to fly!!  Thanks for the ontime departure to SNA!!:) #bestinclass #30000ft #takemehome,,2015-02-20 16:26:38 -0800,"Sacramento, CA",
568929652003217409,positive,1.0,,,Southwest,,TroyDWhite,,0,@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants,,2015-02-20 16:26:13 -0800,"Washington, D.C.",Eastern Time (US & Canada)
568929641756368896,neutral,0.6447,,0.0,Southwest,,NicoleAndreas,,0,@SouthwestAir how can customers get in touch with you internationally from Mexico for lost baggage,,2015-02-20 16:26:11 -0800,"Austin, TX",Eastern Time (US & Canada)
568929490929377281,neutral,1.0,,,Southwest,,TheRealMzMack,,0,"@SouthwestAir $192 rndtrp 4/30-5/5 ""@DJQ_KC: RT @djimpact: If you're trying to make travel reservations for Vegas on May 2nd it's too Late Flight""",,2015-02-20 16:25:35 -0800,Where You Wanna Be,Central Time (US & Canada)
568928486188032000,positive,1.0,,,Southwest,,marathongal8,,0,@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;),,2015-02-20 16:21:35 -0800,Nashville,Central Time (US & Canada)
568928195581513728,negative,1.0,Late Flight,0.6898,Southwest,,amccarthy19,,0,@SouthwestAir @dultch97 that's horse radish 😤🐴,,2015-02-20 16:20:26 -0800,,Atlantic Time (Canada)
568926999680569344,negative,1.0,Cancelled Flight,1.0,Southwest,,mcdaniem,,0,@SouthwestAir thanks! More concerned about the conflicting texts I was receiving my about my flight  Having to drive 10 hours now 😢,,2015-02-20 16:15:41 -0800,"Nashville, TN",Mountain Time (US & Canada)
568926716644745216,positive,1.0,,,Southwest,,fair_island,,0,@SouthwestAir Thank you!,,2015-02-20 16:14:34 -0800,Somewhere in Tennessee,Quito
568926656615690240,positive,0.662,,,Southwest,,JimSolava,,0,@SouthwestAir thank you. See u next wednesday in FLL. Save me some peanuts,,2015-02-20 16:14:19 -0800,,Central Time (US & Canada)
568926306496172032,neutral,1.0,,,Southwest,,ken_randolph,,0,@SouthwestAir    How's life @ the NOC?,,2015-02-20 16:12:56 -0800,,
568925938840240128,neutral,1.0,,,Southwest,,FuyukaiDesuYo,,0,@SouthwestAir I will tell marry a lamp if you give me tickets to the Vegas show please I am desperate,,2015-02-20 16:11:28 -0800,,
568925711077117953,neutral,1.0,,,Southwest,,fair_island,,0,@SouthwestAir Are there any current promotions/codes for Nashville-Denver? Thank you!,,2015-02-20 16:10:34 -0800,Somewhere in Tennessee,Quito
568925579933671424,neutral,1.0,,,Southwest,,CeCeTheCeo,,0,@SouthwestAir #promotion fly 3 roundtrip #flights to and from #ATL between 2/15 and 5/17 and get a companion pass for the year #travel,,2015-02-20 16:10:03 -0800,Atlanta,Eastern Time (US & Canada)
568925459540344833,positive,1.0,,,Southwest,,jnlerner,,0,@SouthwestAir so happy that you can finally put your #southwestairlines boarding pass into passbook! Makes life so much easier ✈️,,2015-02-20 16:09:34 -0800,Los Angeles,Pacific Time (US & Canada)
568925054089629696,positive,0.6721,,,Southwest,,FuyukaiDesuYo,,0,@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN,,2015-02-20 16:07:57 -0800,,
568923827788505088,negative,1.0,Late Flight,1.0,Southwest,,bodoughty,,0,@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it,,2015-02-20 16:03:05 -0800,,
568919211357048832,neutral,1.0,,,Southwest,,sick_beat_swift,,0,@SouthwestAir OMG OMG OMG !!! I JUST DID!!,,2015-02-20 15:44:44 -0800,,
568918313239064576,negative,1.0,Customer Service Issue,1.0,Southwest,,davidgoodson71,,2,@SouthwestAir @JulGood1 she was traveling with me the one that got miscommunicated with,,2015-02-20 15:41:10 -0800,,
568915699290284032,negative,1.0,Late Flight,1.0,Southwest,,CVDCole,,0,"@SouthwestAir WTF, my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!",,2015-02-20 15:30:47 -0800,"Dallas, Texas",Central Time (US & Canada)
568915536844759040,neutral,1.0,,,Southwest,,didieraur,,0,@SouthwestAir tweet just popped up on my phone with @amin_aur follows. Missing my favorite Southwest pilot and brother.,"[35.12084166, -89.84738331]",2015-02-20 15:30:08 -0800,"Memphis, Tennessee",Central Time (US & Canada)
568914672826474496,neutral,0.6747,,0.0,Southwest,,mcyoung2,,0,@SouthwestAir do you have special fares for students to visit prospective schools?  It's expensive to visit graduate programs.,,2015-02-20 15:26:42 -0800,ILLINOIS,Mountain Time (US & Canada)
568913643779203073,neutral,1.0,,,Southwest,,FuyukaiDesuYo,,0,@SouthwestAir I would be eternally grateful for tickets to the Vegas show ( ͡° ͜ʖ ͡°) God bless,,2015-02-20 15:22:37 -0800,,
568913623327703040,negative,1.0,Lost Luggage,1.0,Southwest,,Runtt1,,0,@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???,,2015-02-20 15:22:32 -0800,"Springfield, MA",Eastern Time (US & Canada)
568913412505251840,negative,1.0,Bad Flight,0.67,Southwest,,bjawalka,,0,@SouthwestAir http://t.co/tTXRSyNLxr doesn't work on my flight. Just fyi.,,2015-02-20 15:21:42 -0800,"San Antonio, TX",Central Time (US & Canada)
568913346675613696,neutral,1.0,,,Southwest,,FuyukaiDesuYo,,0,@SouthwestAir PLEASE HELP! I would die to see the Vegas show! It would be amazing to hear their songs for real!,,2015-02-20 15:21:26 -0800,,
568913108153946112,neutral,0.3384,,0.0,Southwest,,FuyukaiDesuYo,,0,@SouthwestAir I need Imagine Dragons like I need air..... PLEASE HOOM ME UP FOR THE VEGAS SHOW ( ͡° ͜ʖ ͡°),,2015-02-20 15:20:29 -0800,,
568911873438920705,neutral,0.6444,,,Southwest,,FuyukaiDesuYo,,0,@SouthwestAir I am committed okay please hook me up for #DestinationDragons,,2015-02-20 15:15:35 -0800,,
568911349092212736,negative,0.672,Can't Tell,0.3382,Southwest,,FuyukaiDesuYo,,1,@SouthwestAir I would die if I got tickets to #DestinationDragons and you would be invited to my funeral,,2015-02-20 15:13:30 -0800,,
568911099740839936,negative,0.6805,Can't Tell,0.6805,Southwest,,AllenSpencer5,,1,@SouthwestAir = easy and pleasant. @united = difficult and stressful. Learned my lesson.,,2015-02-20 15:12:30 -0800,"Highlands Ranch, CO",Mountain Time (US & Canada)
568910702070534144,neutral,0.682,,0.0,Southwest,,FuyukaiDesuYo,,0,@SouthwestAir I would sell my nonexistent soul to go see #DestinationDragons,,2015-02-20 15:10:55 -0800,,
568908838784475136,neutral,0.6526,,,Southwest,,NinaDESell,,0,@SouthwestAir @TheEllenShow @Imaginedragons this job interferes w/Ellen Show &amp; concerts! will alway treasure my @LiveAtFirefly experience!,,2015-02-20 15:03:31 -0800,,
568906726906335234,positive,0.6523,,0.0,Southwest,,rawbeeeen,,0,@SouthwestAir got it taken care of! thank you &lt;3,,2015-02-20 14:55:08 -0800,310 ,Pacific Time (US & Canada)
568906461461393408,negative,1.0,Can't Tell,0.6346,Southwest,,StephenMW,,0,@SouthwestAir not sure I can trust a statement with that many small numbers above words. http://t.co/o3sRL1hfho,,2015-02-20 14:54:04 -0800,"San Jose, CA",Alaska
568906176353554432,neutral,1.0,,,Southwest,,dc816,,0,@southwestair has posted flight schedule covering the date range of @_defcon_ 23,,2015-02-20 14:52:56 -0800,"Kansas City, MO, USA",Central Time (US & Canada)
568905924217217024,negative,1.0,Late Flight,1.0,Southwest,,_ItsMeHollywood,,0,@SouthwestAir Late Flightly you've always been Late Flight! Please get back to the old #SWA!!,,2015-02-20 14:51:56 -0800,,
568905259550056448,negative,1.0,Cancelled Flight,0.6985,Southwest,,jimsmithrn,,0,"@SouthwestAir Totally sucks that my flights were weathered out of existence, but Stacy in Tucson helped with an overnight in Vegas!","[35.9807446, -115.0846183]",2015-02-20 14:49:18 -0800,Kentucky,Eastern Time (US & Canada)
568904155332354050,negative,1.0,Customer Service Issue,1.0,Southwest,,rawbeeeen,,0,@SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting.....,,2015-02-20 14:44:55 -0800,310 ,Pacific Time (US & Canada)
568900531696984064,negative,1.0,Can't Tell,1.0,Southwest,,davidgoodson71,,3,@SouthwestAir Gary Kelly should be ashamed of himself running a corporation in this way,,2015-02-20 14:30:31 -0800,,
568900052397092864,negative,1.0,Can't Tell,0.3441,Southwest,,davidgoodson71,,4,@SouthwestAir you guys just rip me off if I could Cancelled Flight every flight I had booked for my employees I  would Buyer beware,,2015-02-20 14:28:36 -0800,,
568899508601430016,negative,0.6319,Flight Booking Problems,0.6319,Southwest,,mr_deals805,,0,@SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate,,2015-02-20 14:26:27 -0800,,Arizona
568898165635575808,positive,1.0,,,Southwest,,bluefig,,0,@SouthwestAir please acknowledge Attendant Jeff Wernicke. Beat in class and service on SW,,2015-02-20 14:21:06 -0800,"camas, wa",Alaska
568895164577685504,neutral,1.0,,,Southwest,,GEOFFWOAD69,,0,@SouthwestAir LACMA on Fairfax.,,2015-02-20 14:09:11 -0800,,
568894805914169345,negative,1.0,Can't Tell,0.6495,Southwest,,bluefig,,0,@SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out,,2015-02-20 14:07:45 -0800,"camas, wa",Alaska
568894687911632896,negative,1.0,Lost Luggage,0.6756,Southwest,,ThomRegan,,0,@SouthwestAir I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers.,,2015-02-20 14:07:17 -0800,"USA, USA!",Eastern Time (US & Canada)
568894680881963008,positive,1.0,,,Southwest,,erin_christman,,2,@SouthwestAir THANK YOU SO MUCH FOR ACCESS TO #DestinationDragons TONIGHT AT @theTroubadour 😁 @Imaginedragons Crying /dying rn #ripme,,2015-02-20 14:07:16 -0800,TX | CA,Central Time (US & Canada)
568894341243998208,positive,0.6458,,,Southwest,,CaseGirl,,0,@SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http://t.co/nKAFbjyARi,,2015-02-20 14:05:55 -0800,Texas,
568894224738856961,neutral,0.68,,0.0,Southwest,,chadlacalamita,,0,@SouthwestAir aren't you based in Chicago? Why are you doing a hunt in LA and not your home city????!! Please bring one home,,2015-02-20 14:05:27 -0800,,
568893685397483522,negative,1.0,Late Flight,1.0,Southwest,,NGottesman,,0,@SouthwestAir heyo! What is causing flight 1836 ewr to hou to be delayed?,,2015-02-20 14:03:18 -0800,"BRKLYN, NY",Central Time (US & Canada)
568893498193158144,neutral,1.0,,,Southwest,,tracy_edes,,0,@SouthwestAir when will you have flight from DAL to PVD?,,2015-02-20 14:02:34 -0800,,
568893453515378689,negative,1.0,Can't Tell,0.6268,Southwest,,ChrisJLeary,,0,"@SouthwestAir Your wifi stinks. I'm not mad, but i wouldn't hate it if i got my money refunded.",,2015-02-20 14:02:23 -0800,,Pacific Time (US & Canada)
568893092927029249,negative,0.6465,Cancelled Flight,0.6465,Southwest,,JenniferWFox17,,0,@SouthwestAir Cancelled Flights arrivals &amp; departures in Nashville as of 5pm. That and more weather headlines @ 4pm #LiveOnFOX17 #FebruaryFreezeFox17,,2015-02-20 14:00:57 -0800,"Nashville, TN",Central Time (US & Canada)
568892942770786304,neutral,1.0,,,Southwest,,royvergara,,0,@SouthwestAir any spare tickets for Vegas? Would be forever grateful! #DestinationDragons,,2015-02-20 14:00:21 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
568892540889509888,neutral,0.6604,,,Southwest,,miamicocount,,0,@SouthwestAir @TheEllenShow @Imaginedragons if only that was me! 😍 #DestinationDragons,"[40.2376266, -74.9171435]",2015-02-20 13:58:45 -0800,"Philadelphia, PA",
568892047559503873,positive,1.0,,,Southwest,,itsangieohyeah,,1,@SouthwestAir THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3,,2015-02-20 13:56:48 -0800,Dodger Stadium | Disneyland,Pacific Time (US & Canada)
568891084107087872,neutral,1.0,,,Southwest,,Jennsaint8,,0,@SouthwestAir any chance they will change this to include Northeast airports?  JetBlue has.,,2015-02-20 13:52:58 -0800,,
568889677094232064,negative,1.0,Customer Service Issue,1.0,Southwest,,oliviaxfaye,,1,@SouthwestAir I was on hold for 30 minutes &amp; no one knows how to win these tickets that you're still handing out? #DestinationDragons,,2015-02-20 13:47:23 -0800,,
568889146179072000,negative,1.0,Customer Service Issue,1.0,Southwest,,davidgoodson71,,0,@SouthwestAir  after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up,,2015-02-20 13:45:16 -0800,,
568889116399525888,neutral,1.0,,,Southwest,,sammi_jon3s,,2,@SouthwestAir please....can I have the last tickets for me and my best friend to #DestinationDragons http://t.co/eQqi1nfSZh,,2015-02-20 13:45:09 -0800,,
568888806805512192,positive,0.6715,,,Southwest,,Joeanhalt,,0,@SouthwestAir rules.,"[41.78959656, -87.74028015]",2015-02-20 13:43:55 -0800,"chicago, il ",Central Time (US & Canada)
568888623787089920,negative,1.0,Customer Service Issue,1.0,Southwest,,livvyports16,,1,@SouthwestAir no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons,,2015-02-20 13:43:12 -0800,,
568888508703752194,neutral,1.0,,,Southwest,,livvyports16,,1,"@SouthwestAir I saw ppl were winning tickets still, how do we win some?",,2015-02-20 13:42:44 -0800,,
568885971913023488,negative,0.6832,Can't Tell,0.6832,Southwest,,erin_christman,,0,@SouthwestAir okaaaaay UGH IM 8 MIN AWAY,,2015-02-20 13:32:39 -0800,TX | CA,Central Time (US & Canada)
568885499986874369,neutral,0.6633,,,Southwest,,LyndaTCorrea,,0,@SouthwestAir go @franks105 go!,,2015-02-20 13:30:47 -0800,Washington DC via L.A. ,Pacific Time (US & Canada)
568885007646740480,neutral,1.0,,,Southwest,,itsangieohyeah,,0,@SouthwestAir please please please http://t.co/xiJiFYmvqP,,2015-02-20 13:28:49 -0800,Dodger Stadium | Disneyland,Pacific Time (US & Canada)
568884751022624768,negative,1.0,Lost Luggage,1.0,Southwest,,joyajackson_,,0,"@SouthwestAir Yes, but I like need my luggage before tomorrow morning",,2015-02-20 13:27:48 -0800,looking for alaska,Quito
568884731489562624,neutral,0.6667,,,Southwest,,franks105,,0,@SouthwestAir 5 min away!,,2015-02-20 13:27:44 -0800,Hogwarts,Pacific Time (US & Canada)
568884675021635584,negative,1.0,Customer Service Issue,0.6442,Southwest,,mybadtequila,,0,"@SouthwestAir doesn't care nor does SNA agent Jacquie Plitt, rude gal bad attitude! had 2 fly @USAirways 2 CABO thx http://t.co/VbUxfPCKfa",,2015-02-20 13:27:30 -0800,"Scottsdale, AZ",Mountain Time (US & Canada)
568884252110159873,positive,1.0,,,Southwest,,liberapertus,,0,"@SouthwestAir   Happily, flight 1625 was not delayed when a cockpit visit blew my four-yr-old's mind. Thanks, Cap'n! http://t.co/C8mqEzXVdH",,2015-02-20 13:25:49 -0800,"St. Paul, MN",Central Time (US & Canada)
568883988338581504,negative,0.6876,Customer Service Issue,0.3603,Southwest,,mybadtequila,,0,@SouthwestAir needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http://t.co/QxWW1p09a0,,2015-02-20 13:24:46 -0800,"Scottsdale, AZ",Mountain Time (US & Canada)
568883981371846656,neutral,1.0,,,Southwest,,itsangieohyeah,,0,@SouthwestAir 8 mins!!! http://t.co/bbZiJWFDL3,,2015-02-20 13:24:45 -0800,Dodger Stadium | Disneyland,Pacific Time (US & Canada)
568883827218763777,neutral,1.0,,,Southwest,,chemasilvaurban,,0,@SouthwestAir  is there a route to flight from Mexico City to Chicago midway using your services?,,2015-02-20 13:24:08 -0800,,
568883464923000832,positive,1.0,,,Southwest,,createmarc,,0,@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.,,2015-02-20 13:22:42 -0800,city of Lost Angels,Central Time (US & Canada)
568883124517494784,neutral,1.0,,,Southwest,,erin_christman,,0,@SouthwestAir how many are left?!,,2015-02-20 13:21:20 -0800,TX | CA,Central Time (US & Canada)
568882359409340416,negative,1.0,Flight Attendant Complaints,0.6987,Southwest,,mybadtequila,,0,@southwestAir SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @USAirways,,2015-02-20 13:18:18 -0800,"Scottsdale, AZ",Mountain Time (US & Canada)
568882321119510528,positive,1.0,,,Southwest,,jodyfuller,,0,"@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J","[38.73434659, -90.35501265]",2015-02-20 13:18:09 -0800,"Opelika, Alabama ",Central Time (US & Canada)
568882182686707712,negative,1.0,Lost Luggage,1.0,Southwest,,joyajackson_,,0,@SouthwestAir thanks for losing my luggage,,2015-02-20 13:17:36 -0800,looking for alaska,Quito
568881291766034432,negative,0.6336,Flight Booking Problems,0.3404,Southwest,,JuliaMooch1,,0,@SouthwestAir what about for us that cant get to the states they are playing for the hunt? Any DestinationDragons tickets left?Even just one,,2015-02-20 13:14:03 -0800,Boston,Eastern Time (US & Canada)
568880408701435904,neutral,1.0,,,Southwest,,itsangieohyeah,,0,@SouthwestAir I'm on the 110 lol has anyone arrived yet??,,2015-02-20 13:10:33 -0800,Dodger Stadium | Disneyland,Pacific Time (US & Canada)
568880146284982272,neutral,0.6875,,0.0,Southwest,,ThomRegan,,0,"@SouthwestAir left behind iPad Air on flight 505 from Bradley to BWI, plane had already left by the time I realized. Can you possibly help?",,2015-02-20 13:09:30 -0800,"USA, USA!",Eastern Time (US & Canada)
568880082606911488,neutral,0.6505,,,Southwest,,franks105,,0,@SouthwestAir how many left?! I'm 15 min wway,,2015-02-20 13:09:15 -0800,Hogwarts,Pacific Time (US & Canada)
568880030123745280,negative,1.0,Customer Service Issue,0.6609,Southwest,,RawTravelTV,,0,@SouthwestAir well I HAD a car &amp; free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. #Disappointed,,2015-02-20 13:09:03 -0800,New York City,Eastern Time (US & Canada)
568879053496655872,neutral,1.0,,,Southwest,,MsPersia,,0,@SouthwestAir I cannot DM you as you do not follow me.,,2015-02-20 13:05:10 -0800,San Francisco,Pacific Time (US & Canada)
568879046215520256,negative,1.0,longlines,0.6864,Southwest,,MyStyleVita,,0,@SouthwestAir and this asshole cut in front of me. Your system blows. http://t.co/7ujt8VTCpa,,2015-02-20 13:05:08 -0800,Atlanta,Quito
568878340200906752,negative,1.0,Can't Tell,0.6842,Southwest,,MyStyleVita,,0,@SouthwestAir it's pretty stupid and I probably won't fly it again. Plus hearing nightmare stories of overbooked flights.,,2015-02-20 13:02:20 -0800,Atlanta,Quito
568878319074029568,neutral,1.0,,,Southwest,,itsangieohyeah,,0,@SouthwestAir I'm 30 mins out WAIT FOR ME😭😭😭,,2015-02-20 13:02:15 -0800,Dodger Stadium | Disneyland,Pacific Time (US & Canada)
568878244331696128,neutral,0.6777,,,Southwest,,andiecrombie,,0,@SouthwestAir get me on flight 4146 to denver and I'll be more than happy !!!!!,,2015-02-20 13:01:57 -0800,Dirty South Jerz,Eastern Time (US & Canada)
568876836324638720,neutral,0.6667,,,Southwest,,Leahey09,,0,@SouthwestAir will there a non-stop flight from Midway to Boise for this summer season? Looking to book at labor day trip.  Ty,,2015-02-20 12:56:21 -0800,"Chicago, IL",Central Time (US & Canada)
568876016216600576,negative,1.0,Customer Service Issue,1.0,Southwest,,davidgoodson71,,1,@SouthwestAir  over 15 minutes without talking to a human at what point would you recommend I call @AmericanAir http://t.co/ysqbVq6Mgb,,2015-02-20 12:53:06 -0800,,
568875674552807425,neutral,0.6737,,0.0,Southwest,,EamonFI,,0,@SouthwestAir can one use a companion pass w/ a points Flight Booking Problems or is it only cash fares? Thx!,,2015-02-20 12:51:44 -0800,San Francisco,Quito
568874435907682304,neutral,1.0,,,Southwest,,kiwi_loves_you_,,0,@SouthwestAir IM NOT THO 😭😭💔💔💔💔💔💔💔,,2015-02-20 12:46:49 -0800,,
568873612524032000,negative,1.0,Cancelled Flight,1.0,Southwest,,RawTravelTV,,0,@SouthwestAir so u guys Cancelled Flight #bna flights &amp; don't bother 2 alert passengers? What gives?,,2015-02-20 12:43:33 -0800,New York City,Eastern Time (US & Canada)
568873020460126209,positive,1.0,,,Southwest,,Claireculb,,0,@SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock😎,,2015-02-20 12:41:11 -0800,TX ΚΔ,Central Time (US & Canada)
568872880865325056,positive,1.0,,,Southwest,,WaynePartello,,0,@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST.,,2015-02-20 12:40:38 -0800,San Diego,Eastern Time (US & Canada)
568870144891600896,positive,0.6822,,,Southwest,,amyums,,0,@SouthwestAir yeah haha. Never been in one. It's expensive 😂😂 and we will!!!!! So much fun! #destinationdragons,,2015-02-20 12:29:46 -0800,,Central Time (US & Canada)
568869594531651584,positive,1.0,,,Southwest,,seattlefordguy,,22,@SouthwestAir beautiful day in Seattle! http://t.co/iqu0PPVq2S,,2015-02-20 12:27:35 -0800,"Bellevue, WA",Hawaii
568868703762296832,positive,1.0,,,Southwest,,mcgibbon_keith,,0,@SouthwestAir This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE,,2015-02-20 12:24:02 -0800,Ottawa Canada ,Eastern Time (US & Canada)
568866106317746176,positive,1.0,,,Southwest,,SAMoore10,,0,@SouthwestAir @SAMoore10 Thank you for your kind response.  The acknowledgement and apology go a long way! #southwestrocks,,2015-02-20 12:13:43 -0800,"Austin, TX",Central Time (US & Canada)
568863304975839233,negative,0.6515,Customer Service Issue,0.6515,Southwest,,SantowDan,,0,@SouthwestAir No thanks. After those 25+ minutes someone did eventually help us and took care of it.,,2015-02-20 12:02:35 -0800,Chicago,Mountain Time (US & Canada)
568862460519813120,negative,1.0,Late Flight,0.6787,Southwest,,SantowDan,,0,"@SouthwestAir Was going for the weekend for friend's birthday, so no point in reFlight Booking Problems.",,2015-02-20 11:59:14 -0800,Chicago,Mountain Time (US & Canada)
568861568609456128,negative,1.0,Lost Luggage,1.0,Southwest,,Mercer312,,0,@SouthwestAir one of my bags didn't make it to my destination. I have the claim ticket. Any way to help out with a status on the location?,"[40.731704, -73.1724805]",2015-02-20 11:55:41 -0800,"Dallas, TX ",Eastern Time (US & Canada)
568860857326637056,neutral,0.624,,,Southwest,,Normthompsonsr,,0,@SouthwestAir  when is the next flight with free cocktails ?,,2015-02-20 11:52:51 -0800,yuma az,Eastern Time (US & Canada)
568859651980156928,negative,0.6632,Can't Tell,0.3368,Southwest,,JustinMeyerKC,,0,Includes @KCIAirport “@SouthwestAir: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http://t.co/KeyrpFlHil”,,2015-02-20 11:48:04 -0800,"Kansas City, MO",Eastern Time (US & Canada)
568858239372103680,neutral,0.6563,,,Southwest,,patrickisarobot,,0,"@SouthwestAir okay thank you :), also I did get a tweet earlier about 1.5 hrs ago saying I won &amp; should send a DM but then it was deleted?",,2015-02-20 11:42:27 -0800,In my mind,Mountain Time (US & Canada)
568858194447085568,negative,1.0,Customer Service Issue,0.6564,Southwest,,LRC110979,,0,@SouthwestAir yes but not with out an attitude and nasty comment,"[41.93001697, -72.68496357]",2015-02-20 11:42:17 -0800,"Rochester Hills, MI",Eastern Time (US & Canada)
568856987632603136,positive,1.0,,,Southwest,,christina_kuo,,0,"@SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange",,2015-02-20 11:37:29 -0800,"Washington, DC",Eastern Time (US & Canada)
568856905445199872,neutral,1.0,,,Southwest,,asianmegan,,0,"@SouthwestAir I have a credit that expires a month before my flight, is there any possible way I can have that extended?",,2015-02-20 11:37:09 -0800,Sittin on the dock of the bay ,Eastern Time (US & Canada)
568856846523502594,negative,1.0,Late Flight,1.0,Southwest,,KierstinKrul,,0,"@SouthwestAir 4 hour delay in ATL due to ""air traffic control""....love missing an entire day of my vacation #unhappycustomer #mytimeismoney",,2015-02-20 11:36:55 -0800,,Quito
568856823048089600,neutral,1.0,,,Southwest,,MattWalljasper,,0,@SouthwestAir I have a question re: your ATL companion pass offer. I know I need 3 revenue flight roundtrips. What's a revenue flight? thnx,,2015-02-20 11:36:50 -0800,"Atlanta, GA",Eastern Time (US & Canada)
568855390462603264,negative,1.0,Customer Service Issue,0.6571,Southwest,,SantowDan,,0,"@SouthwestAir#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait &amp; painful music unacceptable. Come on...",,2015-02-20 11:31:08 -0800,Chicago,Mountain Time (US & Canada)
568855357923074049,neutral,0.6482,,,Southwest,,TeddyLyngaas,,0,@southwestair How can I refer a friend for the Southwest Credit card for points?,,2015-02-20 11:31:00 -0800,"Milwaukee, WI",Central Time (US & Canada)
568853687130390528,neutral,0.6596,,0.0,Southwest,,djknuckles,,0,@SouthwestAir I have the DM from @SouthwestVerity if needed,,2015-02-20 11:24:22 -0800,WORLDWIDE,Pacific Time (US & Canada)
568853498726449152,neutral,1.0,,,Southwest,,djknuckles,,0,"@SouthwestAir hello I was talking with @SouthwestVerity but it says you moved here, they sent me a voucher but does not work can u help?",,2015-02-20 11:23:37 -0800,WORLDWIDE,Pacific Time (US & Canada)
568853440794730496,neutral,1.0,,,Southwest,,woman4lif,,0,@SouthwestAir  I am following you now.,,2015-02-20 11:23:23 -0800,Northern UT,Mountain Time (US & Canada)
568852204750135296,neutral,1.0,,,Southwest,,woman4lif,,0,@SouthwestAir  I can go.  I want to badly!!!!   I don't know how to DM.  Can I e-mail you?   Help!!!  wmn4life@hotmail.com,,2015-02-20 11:18:29 -0800,Northern UT,Mountain Time (US & Canada)
568852176799277057,positive,1.0,,,Southwest,,MehtaGoesMeta,,0,"Thank you for your help, Shannon! Great customer service, @SouthwestAir.",,2015-02-20 11:18:22 -0800,"Astoria, New York",Eastern Time (US & Canada)
568850531642253312,negative,0.6459,Late Flight,0.6459,Southwest,,pnutbuttrnjille,,0,"@SouthwestAir 2 1/2 hours Late Flight, but I made it to sf! Maybe you can help me get on an earlier flight on Sunday :)",,2015-02-20 11:11:50 -0800,"san diego, CA",
568850515309826048,negative,1.0,Flight Attendant Complaints,1.0,Southwest,,LRC110979,,0,@SouthwestAir again another ride SW employee that printed out boarding passes. Deficiency in training obviously,"[41.93015938, -72.68522399]",2015-02-20 11:11:46 -0800,"Rochester Hills, MI",Eastern Time (US & Canada)
568849994167529472,positive,1.0,,,Southwest,,billyontherun,,0,@SouthwestAir Thanks Lindsey &amp; the Southwest twitter team for great service &amp; a speedy resolution #LuvAgent #swa,,2015-02-20 11:09:41 -0800,,Eastern Time (US & Canada)
568849739346608128,negative,1.0,Late Flight,0.6364,Southwest,,Mackenzie_RT,,0,@SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign,,2015-02-20 11:08:41 -0800,SF by way of NY and UNC. ,Quito
568849058523033601,positive,0.7025,,,Southwest,,lichelle75,,0,@SouthwestAir  Please Help. We really want to fly with you. #guessweflyingdelta,,2015-02-20 11:05:58 -0800,,
568848795733069824,neutral,0.6733,,,Southwest,,hwalsh22,,0,@SouthwestAir how oh how do we get tickets! ?!,,2015-02-20 11:04:56 -0800,"Beaverton, OR",
568848068977799168,neutral,0.6925,,,Southwest,,TravelLeaders_,,0,"@SouthwestAir now accepting #Apple's Passbook app for boarding passes. App works on #iPhone &amp; #iPodTouch, not #iPad. http://t.co/XxSaomBdGS",,2015-02-20 11:02:02 -0800,"Liverpool, NY",Eastern Time (US & Canada)
568846061307084800,positive,0.653,,,Southwest,,FaithGHubbard,,0,@SouthwestAir thank you! DMing now.,,2015-02-20 10:54:04 -0800,"washington, dc",Eastern Time (US & Canada)
568845879307735040,negative,1.0,Cancelled Flight,1.0,Southwest,,mrc0421,,0,@SouthwestAir did you Cancelled Flight ALL flights into BNA today??? #needtogethome,"[33.93454129, -118.40270098]",2015-02-20 10:53:20 -0800,,
568845241526038528,negative,0.6285,Cancelled Flight,0.6285,Southwest,,sdkstl,,0,@SouthwestAir huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM?,,2015-02-20 10:50:48 -0800,"University City, MO",
568845012777111552,negative,1.0,Late Flight,1.0,Southwest,,Mackenzie_RT,,0,@SouthwestAir flights from sunny SFO delayed for hours and others Cancelled Flightled left and right with little updates. Any help @SouthwestAir?,,2015-02-20 10:49:54 -0800,SF by way of NY and UNC. ,Quito
568844412970770433,negative,1.0,Customer Service Issue,0.6768,Southwest,,JeffLGonzales,,0,"@SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140",,2015-02-20 10:47:31 -0800,"Austin, TX",Central Time (US & Canada)
568843439107919872,negative,1.0,Flight Booking Problems,1.0,Southwest,,pkneis0414,,0,"@SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off.",,2015-02-20 10:43:39 -0800,,
568842944024875008,neutral,0.6452,,0.0,Southwest,,_Aphmau_,,1,"@SouthwestAir So that's what happens when your power level goes over 9,000... feet in the air.",,2015-02-20 10:41:41 -0800,,Eastern Time (US & Canada)
568841522663329793,neutral,0.6476,,,Southwest,,capgaznews,,0,@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/CVba4olcBl http://t.co/wTa5pX70A5,,2015-02-20 10:36:02 -0800,"Annapolis, MD USA",Eastern Time (US & Canada)
568841522646552576,neutral,0.6294,,,Southwest,,MDGazette,,0,@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/hrvuKtpvn1 http://t.co/MY3dnVBZAZ,,2015-02-20 10:36:02 -0800,Glen Burnie,Quito
568840247657820160,negative,0.6822,Can't Tell,0.6822,Southwest,,fwmperkins,,0,@SouthwestAir Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown,,2015-02-20 10:30:58 -0800,"Zephyrhills, Florida",Eastern Time (US & Canada)
568839199773732864,positive,0.6832,,,Southwest,,laurafall,,0,@SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M,,2015-02-20 10:26:48 -0800,,Pacific Time (US & Canada)
568838781907935233,neutral,1.0,,,Southwest,,jscherms,,0,.@SouthwestAir I will if you can see about moving up my Brother in laws graduation to the 6th.  Thanks.,,2015-02-20 10:25:08 -0800,,Eastern Time (US & Canada)
568836930550534145,neutral,1.0,,,Southwest,,MehtaGoesMeta,,0,@SouthwestAir will do. Thank you.,,2015-02-20 10:17:47 -0800,"Astoria, New York",Eastern Time (US & Canada)
568836616166313984,neutral,1.0,,,Southwest,,patrickisarobot,,0,"@SouthwestAir If there are any Imagine Dragons tickets left for tomorrow at 
@VelourLive here in Utah I would love to go I am available! :)",,2015-02-20 10:16:32 -0800,In my mind,Mountain Time (US & Canada)
568836477099995137,neutral,0.6759,,,Southwest,,mr_deals805,,0,@SouthwestAir so the fares I see for flights in fall are the ABSOULUTELY LOWEST they will be?,,2015-02-20 10:15:59 -0800,,Arizona
568834328937009152,negative,0.6527,Can't Tell,0.336,Southwest,,mwbhere,,0,"@SouthwestAir No no no. SWA low fares and on-time service is great! But manufactured quirkiness? Mmm, not so much. Signed, -CaptiveAudience",,2015-02-20 10:07:27 -0800,( Maryland | North Carolina ),Atlantic Time (Canada)
568833691306369025,negative,0.6459,Can't Tell,0.32299999999999995,Southwest,,wclsc59,,0,@SouthwestAir will you please start offering services out of @triflight and @AshevilleAir to other airports.. Have to drive 3-4 hrs to use u,,2015-02-20 10:04:55 -0800,johnson city tn,
568833608460283904,negative,1.0,Bad Flight,0.6593,Southwest,,AplSosy,,0,@SouthwestAir Flying now from JAX to DEN and I paid $8 for wifi that barely is functional.  Couldn't do work if I wanted to.  Never again.,,2015-02-20 10:04:35 -0800,"denver, co",Mountain Time (US & Canada)
568832907525152769,negative,1.0,Customer Service Issue,0.6735,Southwest,,noli528,,0,@SouthwestAir Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call &amp; cannot get a human,,2015-02-20 10:01:48 -0800,"Nashville, TN",Central Time (US & Canada)
568831166976884736,negative,1.0,Late Flight,1.0,Southwest,,patsy_cruse,,0,@SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird!,,2015-02-20 09:54:53 -0800,,Central Time (US & Canada)
568830255282040832,neutral,1.0,,,Southwest,,leavenodoubt131,,0,@SouthwestAir  I will dm you now,,2015-02-20 09:51:15 -0800,,Tijuana
568829994786426881,positive,0.6631,,,Southwest,,msizzymarie,,0,@SouthwestAir already booked my tickets for August 20th-30th!  Can't wait for my vacation!,,2015-02-20 09:50:13 -0800,New Mexico,Mountain Time (US & Canada)
568829852721106944,negative,1.0,Bad Flight,0.6342,Southwest,,pkneis0414,,0,@SouthwestAir very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing,,2015-02-20 09:49:39 -0800,,
568829686257623040,neutral,0.6555,,,Southwest,,sincitycomedy,,0,@SouthwestAir is that @MurraySawChuck,,2015-02-20 09:49:00 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
568829652233428992,neutral,1.0,,,Southwest,,bluefig,,0,@SouthwestAir Maybe it is just a machine...,,2015-02-20 09:48:52 -0800,"camas, wa",Alaska
568829494556897280,negative,1.0,Late Flight,0.3474,Southwest,,bluefig,,0,"@SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model.",,2015-02-20 09:48:14 -0800,"camas, wa",Alaska
568829196962828289,negative,1.0,Customer Service Issue,0.631,Southwest,,Megs701,,0,@SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation,,2015-02-20 09:47:03 -0800,,
568828959879790592,negative,0.6957,Can't Tell,0.6957,Southwest,,Iluvfastracks,,0,"@SouthwestAir y airline I fly with, but haven't seen anything like this yet!",,2015-02-20 09:46:07 -0800,Pocono Raceway,Mazatlan
568828574641328128,positive,1.0,,,Southwest,,cbtatenstl,,1,@SouthwestAir that's awesome! Love flying SWA!,,2015-02-20 09:44:35 -0800,"St. Louis, MO",Central Time (US & Canada)
568828335922356224,positive,0.6742,,0.0,Southwest,,I_LuvMy_3Girls,,0,@SouthwestAir That guy was the flight attendant on my last flight… he was hilarious! ☺,,2015-02-20 09:43:38 -0800,South ~O-H-I-O~ Side,Eastern Time (US & Canada)
568828267660054528,positive,1.0,,,Southwest,,ljordan,,0,@SouthwestAir thanks for the info and the quick response!,,2015-02-20 09:43:21 -0800,"Austin, TX",Central Time (US & Canada)
568827958527275008,positive,1.0,,,Southwest,,alycam,,0,@SouthwestAir shhhh i don't want something else to steal our deal😉,,2015-02-20 09:42:08 -0800,Kansas City,Central Time (US & Canada)
568826365878730753,negative,1.0,Cancelled Flight,1.0,Southwest,,danieljsu,,0,@SouthwestAir Cancelled Flighting flights 45 minutes before takeoff &amp; sitting for 45 min on the runway of the rescheduled flight #badservice,,2015-02-20 09:35:48 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568825797613645824,neutral,1.0,,,Southwest,,JuliaMooch1,,0,@SouthwestAir how do I go on the scavenger hunt if I'm in Boston?,,2015-02-20 09:33:33 -0800,Boston,Eastern Time (US & Canada)
568825542792720385,neutral,1.0,,,Southwest,,Seattle_D,,0,@SouthwestAir Hi there. We’re flying SWA today. Our son has a peanut allergy. Any way to request the crew not serve peanuts on flight? Thx,,2015-02-20 09:32:32 -0800,Seattle (duh!),Pacific Time (US & Canada)
568823099182985216,positive,0.3612,,0.0,Southwest,,Muirkat_23,,0,@SouthwestAir Deborah helped me💁,,2015-02-20 09:22:49 -0800,,
568823050571026432,positive,1.0,,,Southwest,,jetringer5,,0,@SouthwestAir give this guy a raise....great start to flight from AZ to MKE..,,2015-02-20 09:22:38 -0800,Milwaukee wi,Central Time (US & Canada)
568821349688471552,negative,1.0,Customer Service Issue,1.0,Southwest,,CiaoBambino,,0,@SouthwestAir - 800 is not int'l friendly,,2015-02-20 09:15:52 -0800,Everywhere,Pacific Time (US & Canada)
568821268239089664,neutral,0.6664,,,Southwest,,saMykel,,0,"@SouthwestAir ha, ha not a make or break for me either way!",,2015-02-20 09:15:33 -0800,"Phoenix, Arizona",Central Time (US & Canada)
568820729879367680,negative,1.0,Customer Service Issue,1.0,Southwest,,bodoughty,,0,@SouthwestAir 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight,,2015-02-20 09:13:24 -0800,,
568818517694402561,negative,1.0,Customer Service Issue,0.6964,Southwest,,Muirkat_23,,0,@SouthwestAir can you answer the phone so I can change my flight plans. Srsly.,"[42.313473, -87.83530047]",2015-02-20 09:04:37 -0800,,
568818427579793409,negative,0.6866,Customer Service Issue,0.6866,Southwest,,Megs701,,0,@SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler,,2015-02-20 09:04:15 -0800,,
568818229461721088,neutral,1.0,,,Southwest,,luoyegongfu,,0,@SouthwestAir I would.,,2015-02-20 09:03:28 -0800,"Tempe, AZ & World Wide",Tehran
568813634152849408,negative,1.0,Customer Service Issue,0.6809,Southwest,,CSENOJ,,0,"@SouthwestAir if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey",,2015-02-20 08:45:13 -0800,,
568813302140284928,neutral,1.0,,,Southwest,,JuliaMooch1,,0,@SouthwestAir can you show me some luv?Its 9 degrees and all this snow but Imdetermined to go to #DestinationDragons http://t.co/oXm6cWGaB7,,2015-02-20 08:43:53 -0800,Boston,Eastern Time (US & Canada)
568812233146404864,neutral,0.6833,,0.0,Southwest,,ProShunks,,0,@SouthwestAir sent,,2015-02-20 08:39:39 -0800,,
568811734040862720,negative,1.0,Bad Flight,0.3522,Southwest,,CSENOJ,,0,@SouthwestAir what does relay concerns really mean &amp; how/why do u keep letting people on flights with bags larger than u state are allowabl?,,2015-02-20 08:37:40 -0800,,
568810642523725824,neutral,1.0,,,Southwest,,CiaoBambino,,0,@SouthwestAir what number can we use to all from outside the US? Thx,,2015-02-20 08:33:19 -0800,Everywhere,Pacific Time (US & Canada)
568808340387536896,negative,1.0,Customer Service Issue,0.6507,Southwest,,ohshititsjake,,0,@SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em,,2015-02-20 08:24:10 -0800,San Francisco,Pacific Time (US & Canada)
568808165636214784,neutral,0.7046,,,Southwest,,matthewhirsch,,0,@SouthwestAir Thanks! I know the routes you currently have from Newark. I was just wondering if there was any new ones on the horizon,,2015-02-20 08:23:29 -0800,"Hoboken, NJ",Eastern Time (US & Canada)
568807908374286336,positive,1.0,,,Southwest,,itsjessme_,,0,@SouthwestAir oh my gosh! Going to dm you now! Thank you!,,2015-02-20 08:22:27 -0800,,Alaska
568807451249627136,positive,1.0,,,Southwest,,geekstiel,,0,@SouthwestAir THANK YOU SO MUCH YOURE AMAZING IM GOING TO CRY OMG,,2015-02-20 08:20:38 -0800,,Atlantic Time (Canada)
568807206059028481,negative,0.6629999999999999,Late Flight,0.6629999999999999,Southwest,,coltsgal88,,0,@SouthwestAir If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05.,,2015-02-20 08:19:40 -0800,,
568804291755945984,negative,1.0,Flight Booking Problems,0.6559,Southwest,,parshooter321,,0,"@SouthwestAir couldn't make flight, funds forfeited as a no show!! Was trying to book another flight using those funds, I'm out.","[33.1973379, -96.7573509]",2015-02-20 08:08:05 -0800,,
568803368367366144,neutral,1.0,,,Southwest,,geekstiel,,0,@SouthwestAir I DMed you :),,2015-02-20 08:04:25 -0800,,Atlantic Time (Canada)
568802316893216769,neutral,1.0,,,Southwest,,Dragons_103,,0,@SouthwestAir When is the last chance to win #DestinationDragon ???,,2015-02-20 08:00:14 -0800,,
568802305606361089,negative,1.0,Late Flight,1.0,Southwest,,Vindictive_tK,,0,@SouthwestAir make this delay go away. Maybe upgrade me and Kats seats. We are headed to Columbus.,,2015-02-20 08:00:12 -0800,www.twitch.tv/sovindictive,Eastern Time (US & Canada)
568802232004513792,neutral,1.0,,,Southwest,,stacymichael14,,0,@SouthwestAir  I have a flight 2/22 @930 am from Fort Lauderdale to bwi.. Can I Cancelled Flight that flight ? Flight 3458 trip I'd 314505529,,2015-02-20 07:59:54 -0800,,
568802105005346817,neutral,1.0,,,Southwest,,Dragons_103,,0,@SouthwestAir @geekstiel Do you know when the last chance is?,,2015-02-20 07:59:24 -0800,,
568802037057646594,neutral,1.0,,,Southwest,,_mighty_max_,,0,@SouthwestAir @Vindictive_tK Larry David works for southwest?,,2015-02-20 07:59:08 -0800,"Raleigh, NC",
568801542322548737,neutral,1.0,,,Southwest,,d4nigirl,,0,@SouthwestAir  flying Southwest for the first time to LGA with a layover in Atlanta!,"[26.08232307, -80.16234879]",2015-02-20 07:57:10 -0800,"Douglaston, NY",Atlantic Time (Canada)
568800998929661953,positive,1.0,,,Southwest,,matthewhirsch,,0,@SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!,,2015-02-20 07:55:00 -0800,"Hoboken, NJ",Eastern Time (US & Canada)
568800246433775617,positive,1.0,,,Southwest,,Sinatra1979,,0,@SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry,,2015-02-20 07:52:01 -0800,Ohio (by way of Nebraska),Eastern Time (US & Canada)
568800184345468929,negative,1.0,Customer Service Issue,0.6844,Southwest,,billyontherun,,0,@SouthwestAir FJBFSC  all I need is receipt showing the 776.20 charge I have on my Amex not the 656.xx that I keep getting sent,,2015-02-20 07:51:46 -0800,,Eastern Time (US & Canada)
568798426810355712,negative,0.6386,Cancelled Flight,0.3295,Southwest,,DrKenRussell,,0,@SouthwestAir what do I need to do when TSA pre doesn't show for a flight of mine?,,2015-02-20 07:44:47 -0800,,Eastern Time (US & Canada)
568797768162127872,negative,1.0,Customer Service Issue,1.0,Southwest,,billyontherun,,0,@SouthwestAir  getting the run around today with customer service &amp; disconnected customer relations # given twice. Help!!!,,2015-02-20 07:42:10 -0800,,Eastern Time (US & Canada)
568797729876344833,negative,0.6808,Can't Tell,0.3514,Southwest,,lot223,,0,@SouthwestAir have been doing that for hours already,,2015-02-20 07:42:01 -0800,,Central Time (US & Canada)
568795746721513472,positive,1.0,,,Southwest,,Mercer312,,0,@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU,,2015-02-20 07:34:08 -0800,"Dallas, TX ",Eastern Time (US & Canada)
568794864533385216,positive,1.0,,,Southwest,,Cindy318,,0,"@SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u",,2015-02-20 07:30:38 -0800,Indiana,Indiana (East)
568793782164062208,neutral,1.0,,,Southwest,,Sinatra1979,,0,@SouthwestAir Who can I contact about requesting a charity donation? #ThankYou,,2015-02-20 07:26:20 -0800,Ohio (by way of Nebraska),Eastern Time (US & Canada)
568791283575201792,positive,1.0,,,Southwest,,Lil_Larso,,0,@SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou,,2015-02-20 07:16:24 -0800,"Grand Rapids,MI & Orlando, FL",Pacific Time (US & Canada)
568788357431447552,neutral,0.6601,,,Southwest,,lot223,,0,@SouthwestAir  what is the status on flight#122 STL-AUS?,,2015-02-20 07:04:46 -0800,,Central Time (US & Canada)
568787787815776256,positive,1.0,,,Southwest,,Tinygami,,0,@SouthwestAir please do. Hate having to fly a different airline. You're my fav.,,2015-02-20 07:02:30 -0800,Michigan,Tehran
568787660266823680,negative,0.7128,Customer Service Issue,0.3723,Southwest,,pjfuller,,0,"@SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was",,2015-02-20 07:02:00 -0800,10 Miles South of Nowhere,Central Time (US & Canada)
568787046778720256,positive,0.6659,,,Southwest,,LENSconcept,,0,@SouthwestAir sure thing,,2015-02-20 06:59:34 -0800,,Eastern Time (US & Canada)
568785762218610690,negative,0.654,Customer Service Issue,0.654,Southwest,,elms614,,0,@SouthwestAir why did you book my hotel twice?!?! Ahhhhh,,2015-02-20 06:54:27 -0800,"Columbus, OH",Eastern Time (US & Canada)
568784615877574656,positive,0.3685,,0.0,Southwest,,carlostopeca,,0,@SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother.  I planned and you change the rules,,2015-02-20 06:49:54 -0800,,
568784436428300290,positive,0.6955,,,Southwest,,Danehowell40,,0,@SouthwestAir Jackpot!  #legroom http://t.co/ZO2iceG4lI,"[33.67698231, -117.8647932]",2015-02-20 06:49:11 -0800,,Pacific Time (US & Canada)
568784295759777797,negative,1.0,Customer Service Issue,0.625,Southwest,,parshooter321,,0,"@SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!","[33.18882771, -96.64036423]",2015-02-20 06:48:38 -0800,,
568784239841431552,negative,1.0,Can't Tell,1.0,Southwest,,carlostopeca,,0,@SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation.,,2015-02-20 06:48:24 -0800,,
568782761852596225,neutral,0.6542,,,Southwest,,svssywentz,,0,@SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!,,2015-02-20 06:42:32 -0800,,
568781747128803328,positive,1.0,,,Southwest,,svssywentz,,0,"@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +",,2015-02-20 06:38:30 -0800,,
568781555784507392,negative,1.0,Customer Service Issue,0.3544,Southwest,,BCCoble,,0,@SouthwestAir  Longer flights with 300 series no wifi? Will be great when you retire them.,,2015-02-20 06:37:45 -0800,"Grand Rapids, MI",Central Time (US & Canada)
568781450146787328,negative,1.0,Bad Flight,1.0,Southwest,,pjfuller,,0,"@southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?",,2015-02-20 06:37:19 -0800,10 Miles South of Nowhere,Central Time (US & Canada)
568781422804262912,neutral,0.3389,,0.0,Southwest,,wagneraj,,0,"@SouthwestAir yes, thank you. Just sent DM.",,2015-02-20 06:37:13 -0800,,
568780060720701440,neutral,0.66,,,Southwest,,geekstiel,,0,@SouthwestAir when is the last chance to get #DestinationDragons tickets? I would die of happiness if I won 😭🙏,,2015-02-20 06:31:48 -0800,,Atlantic Time (Canada)
568779480019251201,negative,1.0,Bad Flight,0.6872,Southwest,,rebekahcancino,,0,@SouthwestAir The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad.,,2015-02-20 06:29:30 -0800,"PHX, AZ",Arizona
568779073117245441,negative,1.0,Can't Tell,0.6723,Southwest,,rebekahcancino,,0,"@SouthwestAir the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5.",,2015-02-20 06:27:53 -0800,"PHX, AZ",Arizona
568778893085290496,negative,1.0,Lost Luggage,1.0,Southwest,,LENSconcept,,0,@SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?,,2015-02-20 06:27:10 -0800,,Eastern Time (US & Canada)
568778115956092928,negative,1.0,Bad Flight,0.6706,Southwest,,rebekahcancino,,0,@SouthwestAir What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :(,,2015-02-20 06:24:04 -0800,"PHX, AZ",Arizona
568777943104802817,negative,0.6632,Bad Flight,0.3474,Southwest,,dealWHITit,,0,@SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!!,,2015-02-20 06:23:23 -0800,,Indiana (East)
568776728333541376,neutral,0.3469,,0.0,Southwest,,Milwaukette,,0,@SouthwestAir Can you please follow so I can DM? Thx!,,2015-02-20 06:18:34 -0800,"Milwaukee, WI",Atlantic Time (Canada)
568774192029523969,neutral,1.0,,,Southwest,,tracyannmanning,,0,@SouthwestAir sent DM,,2015-02-20 06:08:29 -0800,"Suwanee, GA",Pacific Time (US & Canada)
568773575705899008,positive,1.0,,,Southwest,,tradingtrainer,,0,@SouthwestAir... I love you. Air travel doesn't get easier.,,2015-02-20 06:06:02 -0800,Colorado,Mountain Time (US & Canada)
568772912557133824,positive,1.0,,,Southwest,,chuckgose,,0,@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points.,,2015-02-20 06:03:24 -0800,"Indianapolis, IN",Indiana (East)
568772846878461952,negative,1.0,Customer Service Issue,1.0,Southwest,,stilettoslife,,0,"@SouthwestAir Repeating this is policy is basically repeating ""Fuck you"" to your customers. I'll be shopping for a new airline ASAP",,2015-02-20 06:03:08 -0800,"Baltimore, MD",Eastern Time (US & Canada)
568772817598050304,negative,1.0,Can't Tell,1.0,Southwest,,luoyegongfu,,0,"@SouthwestAir yeah... that's not what happened. I'm really pissed. This is the kind of thing I expect from US or Austrian, not you.",,2015-02-20 06:03:01 -0800,"Tempe, AZ & World Wide",Tehran
568772614639845377,negative,1.0,Lost Luggage,1.0,Southwest,,stilettoslife,,0,@SouthwestAir  Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag.,,2015-02-20 06:02:13 -0800,"Baltimore, MD",Eastern Time (US & Canada)
568772334632349696,negative,1.0,Customer Service Issue,0.6818,Southwest,,stilettoslife,,0,"@SouthwestAir you call this customer service?? Sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher???",,2015-02-20 06:01:06 -0800,"Baltimore, MD",Eastern Time (US & Canada)
568768874037915648,neutral,0.6426,,0.0,Southwest,,patrickisarobot,,0,@SouthwestAir I would love to go to the #DestinationDragons @ImagineDragons show tomorrow in Utah at @VelourLive! I've been trying so hard.,,2015-02-20 05:47:21 -0800,In my mind,Mountain Time (US & Canada)
568768837744611328,neutral,0.6904,,,Southwest,,LegendLeng,,0,@SouthwestAir i hope i can take my selfie stick on the plane today! #goingtovegas,,2015-02-20 05:47:12 -0800,,Central Time (US & Canada)
568768156841308160,negative,1.0,Flight Booking Problems,0.3763,Southwest,,luoyegongfu,,0,@SouthwestAir that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal.,,2015-02-20 05:44:30 -0800,"Tempe, AZ & World Wide",Tehran
568764097015058432,neutral,1.0,,,Southwest,,andylapin,,0,"@SouthwestAir it is working on a different device, though. Any help is appreciated.",,2015-02-20 05:28:22 -0800,,Pacific Time (US & Canada)
568763877992706048,negative,1.0,Bad Flight,0.6452,Southwest,,andylapin,,0,@SouthwestAir having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected.,,2015-02-20 05:27:30 -0800,,Pacific Time (US & Canada)
568763876377907200,negative,1.0,Can't Tell,0.6699,Southwest,,birdman64015,,0,@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?,,2015-02-20 05:27:29 -0800,"Missouri, unfortunately.",Central Time (US & Canada)
568763245911126017,positive,1.0,,,Southwest,,Lb364,,0,@SouthwestAir Thank you! I can't wait either :),,2015-02-20 05:24:59 -0800,,
568763087689379840,negative,1.0,Customer Service Issue,0.6494,Southwest,,tracyannmanning,,0,@SouthwestAir What does this even mean?  I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.,"[40.774588, -73.8708903]",2015-02-20 05:24:21 -0800,"Suwanee, GA",Pacific Time (US & Canada)
568762437832478720,positive,1.0,,,Southwest,,beefsnout,,0,@southwestair SWEET!!! Glad to hear it. I'll keep you guys in mind next time!,,2015-02-20 05:21:46 -0800,"Reno, NV, USA, Earth, Sol",Pacific Time (US & Canada)
568761996973379584,negative,1.0,Lost Luggage,0.6511,Southwest,,dman610_dave,,0,"@SouthwestAir you do a great job of achieving that at most cities, just not at BWI.",,2015-02-20 05:20:01 -0800,,Atlantic Time (Canada)
568760785113120768,negative,1.0,Cancelled Flight,1.0,Southwest,,birdman64015,,0,@SouthwestAir hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!!,,2015-02-20 05:15:12 -0800,"Missouri, unfortunately.",Central Time (US & Canada)
568759914514014208,positive,1.0,,,Southwest,,butimvikki,,0,@SouthwestAir your employees at BWI have been amazing!,,2015-02-20 05:11:45 -0800,D{M}V,Quito
568758001856847872,positive,0.6509,,,Southwest,,derekbarney,,0,@SouthwestAir thanks for responding.,,2015-02-20 05:04:09 -0800,"Portsmouth, NH",Eastern Time (US & Canada)
568755032138469376,negative,1.0,Can't Tell,0.3513,Southwest,,birdman64015,,0,@Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?!,,2015-02-20 04:52:21 -0800,"Missouri, unfortunately.",Central Time (US & Canada)
568753398100692992,neutral,0.6284,,0.0,Southwest,,Kay2run,,0,"@SouthwestAir Hi! Winter Wx Advisory issued for STL. Snow &amp; Ice &amp; Cold, oh my! Will you issue a travel advisory for that?",,2015-02-20 04:45:51 -0800,St. Louis,Central Time (US & Canada)
568752276040495104,neutral,0.9159999999999999,,0.0,Southwest,neutral,kalenski,,0,"@SouthwestAir If a travel advisory is posted for DEN, can I then make changes to my ticket? Anything I need to know before I call?",,2015-02-20 04:41:24 -0800,Denver,Mountain Time (US & Canada)
568742080715104256,negative,0.6651,Flight Attendant Complaints,0.3418,Southwest,,andylapin,,0,@SouthwestAir luxury! Only 40 people on this flight. I'm going to get spoiled.,,2015-02-20 04:00:53 -0800,,Pacific Time (US & Canada)
568724299873431552,negative,1.0,longlines,0.3641,Southwest,,derekbarney,,0,"@southwestair three flights with three  check in agents, not enough. #missedflight  back to Jet Blue",,2015-02-20 02:50:14 -0800,"Portsmouth, NH",Eastern Time (US & Canada)
568697648028487680,positive,1.0,,,Southwest,,Lb364,,0,@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime,,2015-02-20 01:04:19 -0800,,
568673970251116544,negative,1.0,Flight Booking Problems,1.0,Southwest,,vdeshp2,,0,@SouthwestAir unable to book travel right now on the website or through the app. Help!,"[37.78915629, -122.4148408]",2015-02-19 23:30:14 -0800,San Francisco,Arizona
568671818262773760,positive,1.0,,,Southwest,,freehighfives,,0,@SouthwestAir Gracias... appreciate that!,,2015-02-19 23:21:41 -0800,"Austin, TX",Central Time (US & Canada)
568664266502479872,positive,1.0,,,Southwest,,JaylynCoffin,,0,@SouthwestAir was fantastic! That's the best flight service I've ever had.,,2015-02-19 22:51:41 -0800,Orlando Florida. (Winter Park),
568658885361438720,neutral,0.6974,,,Southwest,,linkster93,,0,@SouthwestAir would love to win tickets and take my son to Imagine Dragons in Provo Saturday night.  Crossed fingers. #DestinationDragons,,2015-02-19 22:30:18 -0800,,
568650933049147392,negative,0.6459999999999999,Customer Service Issue,0.6459999999999999,Southwest,,ProShunks,,0,"@SouthwestAir Promotion also said two free round trip flights. Nope, had to pay $200 extra for chi to Vegas. Bait&amp;switch.",,2015-02-19 21:58:42 -0800,,
568644929595056128,negative,0.6524,Can't Tell,0.6524,Southwest,,Yaardiegurl,,0,"@SouthwestAir so for an extra luggage, it cost $75????",,2015-02-19 21:34:50 -0800,Merica,Alaska
568639956622512128,negative,1.0,Bad Flight,0.6632,Southwest,,dotcomjohn,,0,@SouthwestAir turned my non-stop flight between Laguardia/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY?,,2015-02-19 21:15:05 -0800,,
568639461648502784,positive,0.6809,,,Southwest,,jdbwaffles,,0,"@SouthwestAir Flying with you in about 2 weeks, bringing blankets bc it's freezing!😜",,2015-02-19 21:13:07 -0800,,
568637034761302017,negative,0.6543,Late Flight,0.6543,Southwest,,AdamLarsenn,,0,@SouthwestAir last 5 flights have all consistently ran behind schedule what's up with that ??,"[36.08029523, -115.1466466]",2015-02-19 21:03:28 -0800,Las Vegas ,
568630779720417280,neutral,1.0,,,Southwest,,HolguinAndy,,0,@SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol,"[35.0557688, -78.9702049]",2015-02-19 20:38:37 -0800,,
568629791869394945,negative,1.0,Bad Flight,1.0,Southwest,,ViroSciCollie,,0,"@SouthwestAir my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated","[32.8405223, -96.8149248]",2015-02-19 20:34:41 -0800,"New York, NY",Eastern Time (US & Canada)
568629558716592128,negative,0.66,Customer Service Issue,0.35,Southwest,,teachermohler,,0,"@SouthwestAir Why do airlines change ticket prices in the middle of the day
#annoyed",,2015-02-19 20:33:46 -0800,,
568627477259485185,negative,1.0,Late Flight,1.0,Southwest,,_ItsMeHollywood,,0,@SouthwestAir #delayed again! You're killing me Late Flightly!,,2015-02-19 20:25:29 -0800,,
568624572985004033,positive,0.6609,,,Southwest,,allymbeck,,0,@SouthwestAir LOVE IMAGINE DRAGONS  SO MUCH I EOULD DIE IF I GOT TICKETS,,2015-02-19 20:13:57 -0800,,
568622676773703681,neutral,1.0,,,Southwest,,sick_beat_swift,,0,@SouthwestAir I WANNAA GO TO THE VEGAS SHOW SO BAD ID DOO ANYTHING #DestinationDragons,,2015-02-19 20:06:25 -0800,,
568622422309482496,positive,0.7172,,,Southwest,,sick_beat_swift,,0,"@SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons",,2015-02-19 20:05:24 -0800,,
568621312622657536,positive,0.6484,,,Southwest,,geekstiel,,0,@SouthwestAir I would love to go to the Atlanta show ♥️,,2015-02-19 20:01:00 -0800,,Atlantic Time (Canada)
568621122368851968,positive,1.0,,,Southwest,,sick_beat_swift,,0,@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!,,2015-02-19 20:00:14 -0800,,
568618050745864192,negative,1.0,Late Flight,1.0,Southwest,,PeterSanto29,,0,@SouthwestAir Another delay. Wow,,2015-02-19 19:48:02 -0800,"boston, ma",Central Time (US & Canada)
568617163465957377,negative,1.0,Cancelled Flight,0.6806,Southwest,,KojiFox,,0,@SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long.,,2015-02-19 19:44:30 -0800,New York City,Eastern Time (US & Canada)
568615365619662848,positive,1.0,,,Southwest,,lauraannB85,,0,@SouthwestAir this would be an awesome experience #DestinationDragons,,2015-02-19 19:37:22 -0800,North Carolina,Eastern Time (US & Canada)
568614676612964352,positive,1.0,,,Southwest,,THlSICKBEAT,,0,@SouthwestAir Hi! I ❤️ your company and fly all the time. I was wondering if you could please share this link &amp; read! http://t.co/lO6LghPcdU,,2015-02-19 19:34:37 -0800,,
568613837198340098,neutral,0.6236,,,Southwest,,DSims3,,0,@SouthwestAir Yes! How about #DestinationDragons in San Diego?!?,"[32.80223908, -117.2312804]",2015-02-19 19:31:17 -0800,"San Diego, California",Pacific Time (US & Canada)
568613712858198016,negative,1.0,Bad Flight,0.6771,Southwest,,JatinAShah,,0,@SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email.  What am i paying $8 for??,,2015-02-19 19:30:48 -0800,"Nashville, TN",Central Time (US & Canada)
568613245839224832,neutral,1.0,,,Southwest,,_YohoKa_,,0,@SouthwestAir do we get to pick which @Imaginedragons show? #DestinationDragons,,2015-02-19 19:28:56 -0800,a cell tower,Mountain Time (US & Canada)
568611966937214976,negative,0.66,Late Flight,0.66,Southwest,,PlaneyJanie,,0,@SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou,,2015-02-19 19:23:51 -0800,,
568611700674584576,negative,1.0,Late Flight,1.0,Southwest,,MickeySnowflake,,0,"@SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe?",,2015-02-19 19:22:48 -0800,N 30°23' 0'' / W 97°44' 0'',
568611482780508161,negative,1.0,Late Flight,1.0,Southwest,,collmac22,,0,@SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min 😥 #fail,,2015-02-19 19:21:56 -0800,Chicago,Central Time (US & Canada)
568611276026351618,negative,1.0,Bad Flight,0.3596,Southwest,,originalwecky,,0,"@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic",,2015-02-19 19:21:07 -0800,,
568609263485984768,negative,1.0,Damaged Luggage,1.0,Southwest,,pwdersno,,0,@SouthwestAir  Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http://t.co/nGxAl9OmL6,,2015-02-19 19:13:07 -0800,Seattle,
568607454893727744,positive,0.6252,,,Southwest,,CalbynSevilla,,0,@SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;),,2015-02-19 19:05:56 -0800,,
568605955614642176,positive,1.0,,,Southwest,,MattChrisEd,,0,"@SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!",,2015-02-19 18:59:58 -0800,City of Angels,Pacific Time (US & Canada)
568605600273141760,neutral,1.0,,,Southwest,,itsjessme_,,0,@SouthwestAir Can you help me out with tickets to the Vegas event? I would be so stoked!,,2015-02-19 18:58:33 -0800,,Alaska
568605358534447104,neutral,1.0,,,Southwest,,newt_ripley,,0,"@SouthwestAir I notice that there are separate buttons for ""guitar"" and actual ""music"" in this pic. Some bands should take note of this.",,2015-02-19 18:57:36 -0800,"Hollywood, CA",Pacific Time (US & Canada)
568604899870711808,neutral,1.0,,,Southwest,,Karima_Hersi,,0,@SouthwestAir give me tickets to atlanta! I would do anything!  Anything 😆,,2015-02-19 18:55:46 -0800,"Ottawa,Canada ",Central Time (US & Canada)
568604830291222530,negative,1.0,Customer Service Issue,0.6803,Southwest,,julianguilfoyle,,0,@SouthwestAir offering us absolutely nothing for our troubles either. Blames the @TSA,,2015-02-19 18:55:30 -0800,"Springboro, Ohio",Atlantic Time (Canada)
568604231026003968,negative,1.0,Can't Tell,0.6667,Southwest,,mrssuperdimmock,,0,@SouthwestAir link doesn't work,,2015-02-19 18:53:07 -0800,"Lake Arrowhead, CA",Pacific Time (US & Canada)
568597968405835776,neutral,1.0,,,Southwest,,bhammock,,0,@SouthwestAir Just realized my Luv Voucher expired today. :( Any chance of getting some luv with an extension? Please? #VeryLoyalCustomer,,2015-02-19 18:28:14 -0800,"Queenstown, MD",Eastern Time (US & Canada)
568596145456291840,negative,0.691,Customer Service Issue,0.348,Southwest,,geekstiel,,0,"@SouthwestAir it'd be nice if I could get an answer, even a simple ""no"" would do; I just want to know. :)",,2015-02-19 18:20:59 -0800,,Atlantic Time (Canada)
568592809344819200,negative,1.0,Late Flight,0.6412,Southwest,,bluefig,,0,@southwestair after 4 hours of delays you did make a nice offer for rescheduling me the next day... but...,,2015-02-19 18:07:44 -0800,"camas, wa",Alaska
568591059602829314,positive,1.0,,,Southwest,,iknowmatt2,,0,@SouthwestAir a nice trip back home after a looong vaca 😊🌴 http://t.co/9TRvfnCedL,,2015-02-19 18:00:47 -0800,~~ Rhode Island ~~,Eastern Time (US & Canada)
568590782640164865,negative,1.0,Bad Flight,0.6882,Southwest,,freehighfives,,0,@SouthwestAir Paid for in flight wifi from Austin to San Diego - wasn't useable. :/ Possible to get a refund? Conf #8X7XVM,,2015-02-19 17:59:41 -0800,"Austin, TX",Central Time (US & Canada)
568589740833939456,positive,1.0,,,Southwest,,johnpitzel,,0,@SouthwestAir It was the usually excellent SWA flight!,,2015-02-19 17:55:32 -0800,"Kansas City, Missouri",Central Time (US & Canada)
568589732520665089,negative,0.6806,Late Flight,0.6806,Southwest,,paindocsteve,,0,@SouthwestAir you know I ❤️you but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6,"[39.29345234, -94.71996208]",2015-02-19 17:55:30 -0800,,Eastern Time (US & Canada)
568588931379253248,negative,1.0,Can't Tell,0.6709,Southwest,,bfitnbfab,,0,@SouthwestAir I figured the streaming wouldn't work per the TOS but just the @NASCAR site is taking longer than 5 minutes to load,,2015-02-19 17:52:19 -0800,"Philadelphia, PA",Eastern Time (US & Canada)
568587821264609280,negative,1.0,Late Flight,0.6768,Southwest,,kgLate Flightshow10,,0,"@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter",,2015-02-19 17:47:55 -0800,'Zona,
568587490971533312,negative,1.0,Flight Attendant Complaints,1.0,Southwest,,kgLate Flightshow10,,0,@SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log.,,2015-02-19 17:46:36 -0800,'Zona,
568587424747511808,negative,1.0,Can't Tell,0.6848,Southwest,,bfitnbfab,,0,@SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels,,2015-02-19 17:46:20 -0800,"Philadelphia, PA",Eastern Time (US & Canada)
568587228353585154,negative,1.0,Late Flight,1.0,Southwest,,kgLate Flightshow10,,0,"@SouthwestAir Dear SWA, I fly you a lot.   Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min....",,2015-02-19 17:45:33 -0800,'Zona,
568586882600161280,negative,1.0,Late Flight,0.6844,Southwest,,MySnobbyCX,,0,"@SouthwestAir, what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice",,2015-02-19 17:44:11 -0800,,
568586231409475584,neutral,0.6890000000000001,,0.0,Southwest,,Grime145,,0,@SouthwestAir seems like you could make more money by opening up seats on a more desirable flight.,,2015-02-19 17:41:36 -0800,,Eastern Time (US & Canada)
568585356586586113,positive,1.0,,,Southwest,,Salem_Eways,,0,@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!,,2015-02-19 17:38:07 -0800,,
568584029106266113,positive,1.0,,,Southwest,,YavesEllis,,0,@SouthwestAir thanks for adding straight flights from Columbus to Oakland!,,2015-02-19 17:32:50 -0800,"ÜT: 34.621818,-82.614032",Eastern Time (US & Canada)
568582794340896768,positive,0.6667,,,Southwest,,NormaG348,,0,@SouthwestAir  I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline,,2015-02-19 17:27:56 -0800,,
568582726875516929,negative,1.0,Customer Service Issue,1.0,Southwest,,CassandraWE,,0,@SouthwestAir where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight!,,2015-02-19 17:27:40 -0800,,Quito
568582374549807104,negative,1.0,Customer Service Issue,1.0,Southwest,,CassandraWE,,0,@SouthwestAir why can't you help me after you made mistake and dropped my early bird check in on your end?  Where is the LUV?,,2015-02-19 17:26:16 -0800,,Quito
568581984055906304,neutral,1.0,,,Southwest,,jolexa,,0,@southwestair I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website?,,2015-02-19 17:24:43 -0800,"Minnesota, USA",Central Time (US & Canada)
568581908075933696,negative,0.9658,Bad Flight,0.6623,Southwest,negative,abyrley,Bad Flight,1,@SouthwestAir please do something about the speed of your WiFi connections on your planes.  It might as well be non-existent.,,2015-02-19 17:24:25 -0800,"Raleigh, NC",
568579873926746112,positive,0.6344,,0.0,Southwest,,ksteinkamp,,0,@SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board.,,2015-02-19 17:16:20 -0800,Iowa,Central Time (US & Canada)
568578381320597504,negative,0.6603,Can't Tell,0.6603,Southwest,,looselydraped,,0,@SouthwestAir Weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. Over it.,,2015-02-19 17:10:24 -0800,,Central Time (US & Canada)
568578230933979136,negative,1.0,Cancelled Flight,0.6547,Southwest,,looselydraped,,0,@SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed / Cancelled Flightled / etc!,,2015-02-19 17:09:48 -0800,,Central Time (US & Canada)
568578057293807616,neutral,1.0,,,Southwest,,itsjessme_,,1,@SouthwestAir Is there any way to get entry to the Las Vegas event to see @Imaginedragons perform? #DestinationDragons,,2015-02-19 17:09:07 -0800,,Alaska
568575335148580864,positive,1.0,,,Southwest,,NickStewart140,,0,@SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!,,2015-02-19 16:58:18 -0800,Northern Virginia,Eastern Time (US & Canada)
568575202713583616,negative,1.0,Can't Tell,0.3506,Southwest,,Grime145,,0,@SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available?  doesn't make sense to me.,,2015-02-19 16:57:46 -0800,,Eastern Time (US & Canada)
568574960035360768,negative,1.0,Bad Flight,1.0,Southwest,,John_Corl,,0,@SouthwestAir and now no wifi??? Come on.,,2015-02-19 16:56:48 -0800,"Rochester, NY",Quito
568574614110117888,negative,1.0,Late Flight,1.0,Southwest,,John_Corl,,2,@SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk,,2015-02-19 16:55:26 -0800,"Rochester, NY",Quito
568573661378174976,positive,1.0,,,Southwest,,CWiesmore,,0,"@SouthwestAir have to be honest, didn't expect a fast response, thank you!  Off to #Chiberia we go!","[36.0931536, -86.6973554]",2015-02-19 16:51:39 -0800,Chicago,Central Time (US & Canada)
568573057184473089,positive,1.0,,,Southwest,,destryfields,,0,@SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup,,2015-02-19 16:49:15 -0800,Chicago,Pacific Time (US & Canada)
568572506300243968,positive,1.0,,,Southwest,,walterbiscardi,,0,@SouthwestAir Already signed up!  Thanks!  Looking forward to trying the Southwest experience.,,2015-02-19 16:47:03 -0800,Atlanta,Eastern Time (US & Canada)
568571900596772864,negative,1.0,Bad Flight,0.3553,Southwest,,CWiesmore,,0,"@SouthwestAir, on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #REFUND","[36.1293776, -86.6699252]",2015-02-19 16:44:39 -0800,Chicago,Central Time (US & Canada)
568571242627903488,neutral,1.0,,,Southwest,,hvroberts,,0,@SouthwestAir good to know. Perhaps it was execution then.,,2015-02-19 16:42:02 -0800,"ÜT: 33.648576,-117.898653",Pacific Time (US & Canada)
568571203553599488,negative,1.0,Late Flight,1.0,Southwest,,MichaelALopezJr,,0,@SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.,,2015-02-19 16:41:53 -0800,"San Antonio, TX",Central Time (US & Canada)
568571021554556929,negative,1.0,Flight Booking Problems,1.0,Southwest,,John_Corl,,0,@SouthwestAir I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook.,,2015-02-19 16:41:09 -0800,"Rochester, NY",Quito
568570374335524865,positive,1.0,,,Southwest,,AMiltx3,,0,"“@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL” that's why you're bae ❤️",,2015-02-19 16:38:35 -0800,,Central Time (US & Canada)
568570219951554560,negative,1.0,Lost Luggage,0.6606,Southwest,,lillcheeks,,0,@SouthwestAir do we have a time estimate for our luggage? we'll be sure to fill out your survey!!,,2015-02-19 16:37:58 -0800,,
568568900767653889,positive,1.0,,,Southwest,,DStein026,,0,"@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. 👍👍",,2015-02-19 16:32:44 -0800,,
568567255291703298,positive,0.6819,,,Southwest,,itsjessme_,,0,"@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing.",,2015-02-19 16:26:11 -0800,,Alaska
568566331169247232,neutral,0.6667,,0.0,Southwest,,mikeroblescomic,,0,@SouthwestAir DM Sent.,,2015-02-19 16:22:31 -0800,New York City/San Antonio,Central Time (US & Canada)
568565615327227904,neutral,1.0,,,Southwest,,geekstiel,,0,@SouthwestAir can you please DM me? I have a question for you :),,2015-02-19 16:19:40 -0800,,Atlantic Time (Canada)
568565272824582145,neutral,1.0,,,Southwest,,AdrienneCorn,,0,@SouthwestAir done.0,,2015-02-19 16:18:19 -0800,Nashville/Franklin,Central Time (US & Canada)
568563550475698177,negative,0.6636,Bad Flight,0.6636,Southwest,,hwulczyn,,0,@SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir 😖 2 a day?!,,2015-02-19 16:11:28 -0800,,Eastern Time (US & Canada)
568563324704706560,neutral,0.6769,,0.0,Southwest,,martr152,,0,@SouthwestAir sent,,2015-02-19 16:10:34 -0800,,
568562849447948288,negative,1.0,Late Flight,1.0,Southwest,,MySnobbyCX,,0,"@SouthwestAir, remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice",,2015-02-19 16:08:41 -0800,,
568562728585064449,positive,1.0,,,Southwest,,bjpoppe,,0,@SouthwestAir @MichaelBColeman - thanks for making new direct flight to San Francisco.,,2015-02-19 16:08:12 -0800,"Columbus, Ohio",Eastern Time (US & Canada)
568562631616942080,positive,1.0,,,Southwest,,md11pilotms,,0,@SouthwestAir the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!✈️✈️,,2015-02-19 16:07:49 -0800,,Eastern Time (US & Canada)
568560904469684224,neutral,0.6559,,0.0,Southwest,,wclsc59,,0,@SouthwestAir will you please work out a contract with @triflight to offer service there..,,2015-02-19 16:00:57 -0800,johnson city tn,
568559381295407104,neutral,0.6905,,,Southwest,,geekstiel,,0,@SouthwestAir please reply to my DM ♥️,,2015-02-19 15:54:54 -0800,,Atlantic Time (Canada)
568559216912416768,neutral,1.0,,,Southwest,,martr152,,0,@SouthwestAir you're going to compensate us for the two plane changes in Atlanta right?,,2015-02-19 15:54:15 -0800,,
568559061668507648,negative,0.6619,Bad Flight,0.3607,Southwest,,RedArmyHooligan,,0,@SouthwestAir next up: enforcing your boarding procedure.,,2015-02-19 15:53:38 -0800,"Plain Ol Plano, TX",
568558819959119872,negative,0.6327,Bad Flight,0.3265,Southwest,,scoutout,,0,@SouthwestAir Roger wilco.,,2015-02-19 15:52:40 -0800,"Lincoln, RI",Eastern Time (US & Canada)
568556874439790594,neutral,1.0,,,Southwest,,Traceyd14,,0,@SouthwestAir How do I enter passport information on an existing reservation before check in?,,2015-02-19 15:44:56 -0800,,
568555484589871105,neutral,0.6871,,,Southwest,,itsjessme_,,0,@SouthwestAir Any way you can help with entry to Vegas event? My Boyfriend &amp; I have been @Imaginedragons fans since 2009. They are awesome!,,2015-02-19 15:39:25 -0800,,Alaska
568553101587832832,positive,0.7065,,0.0,Southwest,,jwfitz12,,0,"@SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!",,2015-02-19 15:29:57 -0800,Chapel Hill,Eastern Time (US & Canada)
568552809555103744,neutral,1.0,,,Southwest,,AgroEquipment,,0,@SouthwestAir to the rescue. Sundown in Chicago. Next stop San Antonio! http://t.co/rQBpmwETtq,,2015-02-19 15:28:47 -0800,"Uvalde, TX",Central Time (US & Canada)
568551937185951744,negative,1.0,Late Flight,1.0,Southwest,,RedArmyHooligan,,0,"@SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge",,2015-02-19 15:25:19 -0800,"Plain Ol Plano, TX",
568550726311346177,negative,0.6596,Flight Booking Problems,0.6596,Southwest,,saianel,,0,@SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept,"[30.20650347, -97.74889927]",2015-02-19 15:20:30 -0800,Texas,Mountain Time (US & Canada)
568549781502496768,positive,1.0,,,Southwest,,callmemrssachs,,0,@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.,,2015-02-19 15:16:45 -0800,sacramento.ca.usa,Arizona
568548764484542464,positive,1.0,,,Southwest,,carleymine,,0,@SouthwestAir has some of the best airfare prices! Gotta LUV them :),,2015-02-19 15:12:43 -0800,"Columbia, Mo.",Central Time (US & Canada)
568548629973209089,negative,1.0,Late Flight,1.0,Southwest,,jwfitz12,,0,"@SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2",,2015-02-19 15:12:11 -0800,Chapel Hill,Eastern Time (US & Canada)
568546953262436352,positive,1.0,,,Southwest,,WOOKesq,,0,"@SouthwestAir thank you, will do",,2015-02-19 15:05:31 -0800,catch me if you can,Eastern Time (US & Canada)
568546414604750848,negative,1.0,Can't Tell,0.6567,Southwest,,timothy_hiatt,,0,"@SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same.","[0.0, 0.0]",2015-02-19 15:03:22 -0800,"Chicago, IL",
568545857332588544,negative,0.6713,Late Flight,0.6713,Southwest,,currentlyjoseph,,0,@SouthwestAir flight # 317,,2015-02-19 15:01:10 -0800,bev. hills!,Eastern Time (US & Canada)
568543965026390016,neutral,1.0,,,Southwest,,shayhooke,,1,@SouthwestAir iPhone App Adds Passbook Support #Airlines #Travel http://t.co/lJzDTHD9Bv,,2015-02-19 14:53:38 -0800,,Pacific Time (US & Canada)
568543722943614976,neutral,0.6804,,,Southwest,,geekstiel,,0,@SouthwestAir do you have any tickets to the Atlanta show? I would love to go with my sister ♥️🙏,,2015-02-19 14:52:41 -0800,,Atlantic Time (Canada)
568542896539873281,neutral,1.0,,,Southwest,,pancho_joe,,0,"“@SouthwestAir: @pancho_joe No, no, you must've heard us wrong. Sweet mixtape,though"" 4 the record,I didn't leave the 80's, the 80's left me",,2015-02-19 14:49:24 -0800,"McKinney, Texas",
568542364207325185,positive,0.3708,,0.0,Southwest,,campnhike75,,0,@SouthwestAir :( Thanks for the opportunity...,,2015-02-19 14:47:17 -0800,indiana,Hawaii
568541825092304897,negative,1.0,Can't Tell,0.6429,Southwest,,TheeSamSanders,,0,@SouthwestAir don't ever tweet me again,,2015-02-19 14:45:08 -0800,On It,Quito
568539903979446272,negative,1.0,Customer Service Issue,0.68,Southwest,,TyMcNeely,,0,"@SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4.",,2015-02-19 14:37:30 -0800,"Austin, TX",Central Time (US & Canada)
568539290344402944,negative,1.0,Can't Tell,1.0,Southwest,,TheeSamSanders,,0,@SouthwestAir might be the worst airline ever,,2015-02-19 14:35:04 -0800,On It,Quito
568539193669914626,positive,1.0,,,Southwest,,Creative_Advant,,0,"@SouthwestAir truly the best in #customerservice.  If something goes wrong, no matter how big or small the issue was, they fix it. Thank you",,2015-02-19 14:34:41 -0800,US,Eastern Time (US & Canada)
568538790244909056,positive,1.0,,,Southwest,,JackieFromSpace,,0,@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH,,2015-02-19 14:33:05 -0800,Los Angeles ,Arizona
568538599903244290,negative,1.0,Customer Service Issue,0.368,Southwest,,_troyjohnson,,1,@SouthwestAir My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day.,,2015-02-19 14:32:19 -0800,San Diego,Pacific Time (US & Canada)
568538034947297281,positive,1.0,,,Southwest,,PLLMyObsessionn,,0,@SouthwestAir thank you!,,2015-02-19 14:30:05 -0800,We know all so follow -A,
568536883199746048,neutral,1.0,,,Southwest,,PLLMyObsessionn,,0,@SouthwestAir yes please,,2015-02-19 14:25:30 -0800,We know all so follow -A,
568535948042104832,positive,1.0,,,Southwest,,WeebDaCat,,0,"@SouthwestAir ok, gotcha! ✈️😃👍",,2015-02-19 14:21:47 -0800,Calgary AB Canada,Mountain Time (US & Canada)
568535604159332352,negative,1.0,Bad Flight,1.0,Southwest,,rbethmann,,0,@SouthwestAir Oops...no functioning bathrooms on a fairly full flight?  Hope everyone on 702 from New York can hold it.  Me included.,,2015-02-19 14:20:25 -0800,,
568533372709908480,positive,0.6155,,0.0,Southwest,,MaryWallYall,,0,"@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks...",,2015-02-19 14:11:33 -0800,Chicago,Central Time (US & Canada)
568531207459221506,neutral,1.0,,,Southwest,,sammi_jon3s,,1,@SouthwestAir @Imaginedragons please help me and my best friend get tickets to #DestinationDragons we have so much to thank them for....,,2015-02-19 14:02:57 -0800,,
568531187481706496,neutral,1.0,,,Southwest,,livvyports16,,1,@SouthwestAir is there any way me &amp; my best friend could get tickets to #DestinationDragons ? they mean everything in the world to us.,,2015-02-19 14:02:52 -0800,,
568531043805999104,neutral,1.0,,,Southwest,,sammi_jon3s,,0,@SouthwestAir @livvyports16 and I became best friends Bcuz of @Imaginedragons is there any other way?,,2015-02-19 14:02:18 -0800,,
568531035723603968,positive,0.6607,,,Southwest,,livvyports16,,1,@SouthwestAir me &amp; @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ?,,2015-02-19 14:02:16 -0800,,
568531020267458561,positive,1.0,,,Southwest,,stefughknee,,0,@SouthwestAir thank you! ❤️❤️❤️ you guys!,,2015-02-19 14:02:12 -0800,,
568528678671360000,negative,0.6854,Can't Tell,0.3708,Southwest,,MaryWallYall,,0,"@SouthwestAir my trip is a month away...why do you consider it ""around the corner""? Is that a setting I can change?",,2015-02-19 13:52:54 -0800,Chicago,Central Time (US & Canada)
568526769373859841,neutral,0.6709,,,Southwest,,DSauvinet,,0,"@SouthwestAir CEO Gary Kelly, ""You all are absolutely my heroes!"" #SouthwestRally #BWI #bestemployees #swaculture http://t.co/JTxyHQHfJJ",,2015-02-19 13:45:19 -0800,Washington DC,
568525573175136256,neutral,1.0,,,Southwest,,PeterQuintas,,0,"@southwestair *any site*?   gmail, facebook, etc.",,2015-02-19 13:40:33 -0800,Tampa Bay (Chicago native),Quito
568524407850688512,positive,0.6735,,,Southwest,,DSauvinet,,0,"@SouthwestAir CEO Gary Kelly, ""We are America's most loved and most flown airline!"" #SouthwestRally #BWI #bestemployees #swaculture #swapic",,2015-02-19 13:35:56 -0800,Washington DC,
568524265663803395,negative,1.0,Bad Flight,1.0,Southwest,,PeterQuintas,,0,@SouthwestAir I tried again with your in-flight wifi #fail,,2015-02-19 13:35:22 -0800,Tampa Bay (Chicago native),Quito
568523935853051906,negative,0.6688,Flight Booking Problems,0.3526,Southwest,,Annabelle439,,0,@SouthwestAir Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear?,,2015-02-19 13:34:03 -0800,New York City,Quito
568523051853197312,positive,1.0,,,Southwest,,DreSparkles,,0,@SouthwestAir @DreSparkles Thank you! I finally made it to my destination,"[34.0658388, -117.5711653]",2015-02-19 13:30:32 -0800,"Gridley, CA. ",Pacific Time (US & Canada)
568520773444308992,positive,0.643,,0.0,Southwest,,ladyaustin96,,0,@SouthwestAir Luvin me some flights today!! Don't change!!  And please add Paypal as payment option!!!,,2015-02-19 13:21:29 -0800,Florida,Eastern Time (US & Canada)
568519360953716736,neutral,1.0,,,Southwest,,MikeWJZ,,1,@SouthwestAir Pres/CEO Gary Kelly at #TheRoFo addressing 2000 of his BWI based employees. @cbsbaltimore http://t.co/OI32uq2tTZ,"[39.28859449, -76.61832385]",2015-02-19 13:15:52 -0800,schuhm@wjz.com,Eastern Time (US & Canada)
568519214211813377,negative,1.0,Late Flight,1.0,Southwest,,pnutbuttrnjille,,0,@SouthwestAir you're killing me!! always #delayed from #SanDiego to #SF!! #ugh,,2015-02-19 13:15:17 -0800,"san diego, CA",
568518406959312897,neutral,1.0,,,Southwest,,stefughknee,,0,@SouthwestAir when can I start Flight Booking Problems for next years super bowl time? 😩#help,,2015-02-19 13:12:05 -0800,,
568515166410653696,neutral,0.6659,,,Southwest,,Erinopie,,0,@SouthwestAir will you ever have a nonstop from #SJC to #BNA?? We'll take #SFO or #OAK too! Pleaseeeeee thank you!,,2015-02-19 12:59:12 -0800,"Silicon Valley, CA",Pacific Time (US & Canada)
568514819369754624,negative,1.0,Flight Attendant Complaints,0.6904,Southwest,,crescentcitylaw,,0,@SouthwestAir almost bumped me off my flight to HRL when I was 20 minutes early then your staff was rude when I asked what was the problem?,,2015-02-19 12:57:50 -0800,"New Orleans, Louisiana",Central Time (US & Canada)
568513072819646464,negative,0.6515,Customer Service Issue,0.6515,Southwest,,LindseyCason,,0,"@SouthwestAir experiencing the worst customer service ever currently. Waited for CS rep, then put ""on hold"" but actually was hung up on.",,2015-02-19 12:50:53 -0800,Houston,Central Time (US & Canada)
568513003307429888,positive,0.6634,,,Southwest,,SamMurphy_17,,0,@SouthwestAir makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir,,2015-02-19 12:50:37 -0800,Omaha,Eastern Time (US & Canada)
568511254530101248,neutral,1.0,,,Southwest,,krisnaturally,,0,@SouthwestAir thank you. Please follow and I will send.,,2015-02-19 12:43:40 -0800,"Boca Raton, FL",Eastern Time (US & Canada)
568510632930050048,positive,1.0,,,Southwest,,jbrauninger500,,0,@SouthwestAir I just received your birthday card.  It was amazing and made me smile with joy.  Nice videos.  Thanks.,,2015-02-19 12:41:11 -0800,"iPhone: 38.639580,-90.237061",Central Time (US & Canada)
568510570799869952,positive,1.0,,,Southwest,,JoshWinkles,,0,Thanks @SouthwestAir ! #heartlanta,,2015-02-19 12:40:57 -0800,"Atlanta, GA",Eastern Time (US & Canada)
568506661373145089,neutral,1.0,,,Southwest,,MixMasterDJSrv,,0,"@SouthwestAir any idea if there will be any ""spring sales"" soon for travel from Late Flight August to early September? Going from PA to LAX.","[41.24222981, -77.02647239]",2015-02-19 12:25:25 -0800,"Williamsport, Pa",Eastern Time (US & Canada)
568505615208693761,positive,1.0,,,Southwest,,MCarlucci,,0,"@SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the ""rock"" version)",,2015-02-19 12:21:15 -0800,SEA,Pacific Time (US & Canada)
568504198385373184,negative,1.0,longlines,0.6842,Southwest,,elisegraham,,0,@SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline,,2015-02-19 12:15:37 -0800,NYC or a plane,Eastern Time (US & Canada)
568502870435336192,neutral,0.6774,,,Southwest,,1KingMeech,,0,@SouthwestAir just announced non-stop flights to Dallas from Columbus. Well next time @iGotMonte best you'll have less time airport hopin 😂😂,,2015-02-19 12:10:21 -0800,Somewhere living life....,Central Time (US & Canada)
568502289402630144,positive,1.0,,,Southwest,,itsjessme_,,0,@SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 &amp; it would be so awesome to go to Vegas event. Any way you can help?,,2015-02-19 12:08:02 -0800,,Alaska
568502021390786561,negative,0.6954,Can't Tell,0.3648,Southwest,,damonvonn,,0,@SouthwestAir reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list?,,2015-02-19 12:06:58 -0800,Los Angeles,Pacific Time (US & Canada)
568498076962451456,negative,0.6485,Customer Service Issue,0.6485,Southwest,,Milenomics,,0,"@SouthwestAir @saianel You could have just said ""We don't know""",,2015-02-19 11:51:18 -0800,,
568496445164273665,negative,1.0,Can't Tell,0.6847,Southwest,,yentruok720,,0,@SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends!,,2015-02-19 11:44:49 -0800,DC,
568496176116457472,negative,0.6556,Customer Service Issue,0.3444,Southwest,,funnyfellah,,0,@SouthwestAir can't DM you without you following me...,,2015-02-19 11:43:45 -0800,,
568495924135235585,neutral,1.0,,,Southwest,,pancho_joe,,0,"“@SouthwestAir: #IfThe80sNeverStopped, we'd still be rocking out to this chart-topping hit"". What?  The 80's are over?",,2015-02-19 11:42:45 -0800,"McKinney, Texas",
568495601471647745,neutral,1.0,,,Southwest,,ravulapati,,0,@SouthwestAir 4467 and 152 on 2/25 and 503 and 25 on 2/26th.,,2015-02-19 11:41:28 -0800,"Round Rock, TX",Hawaii
568495464015929344,neutral,1.0,,,Southwest,,saianel,,0,@SouthwestAir Do y'all know when the new routes from HOU to Aruba &amp; Puerto Vallarta will be available?,"[30.20654541, -97.74890436]",2015-02-19 11:40:55 -0800,Texas,Mountain Time (US & Canada)
568495231877967872,negative,0.6596,Can't Tell,0.3404,Southwest,,NieBee,,0,"@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :(",,2015-02-19 11:40:00 -0800,Maine,Eastern Time (US & Canada)
568495216291913728,negative,0.6932,Customer Service Issue,0.3636,Southwest,,funnyfellah,,0,@SouthwestAir Yes I can. But you guys should get your act together.,,2015-02-19 11:39:56 -0800,,
568494692117155841,negative,1.0,longlines,0.3452,Southwest,,blue_kap,,0,@SouthwestAir Unable to check in my flight. It says my itinerary is ineligible for checkin online. Go to counter. Very inconvenient!!!,,2015-02-19 11:37:51 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
568494596973600769,neutral,1.0,,,Southwest,,kipster81,,0,@SouthwestAir wow! Some things are better forgotten!,,2015-02-19 11:37:28 -0800,Pennsylvania,Eastern Time (US & Canada)
568494498361294848,positive,1.0,,,Southwest,,TkerVker,,0,@SouthwestAir Thank you. Great tool,,2015-02-19 11:37:05 -0800,,
568494397144358914,positive,1.0,,,Southwest,,StevenRheaDelga,,0,@SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA,,2015-02-19 11:36:41 -0800,,
568491900195500032,negative,1.0,Can't Tell,1.0,Southwest,,vizualpupil,,0,"@SouthwestAir thanks a lot for sending a ""special deal"" with @Budget. Getting screwed is the best when on vacation #sarcasm get new partners","[29.98473682, -90.25978334]",2015-02-19 11:26:45 -0800,"Chicago--Savannah--Atlanta, GA",Eastern Time (US & Canada)
568491765910659072,negative,1.0,Flight Booking Problems,0.3515,Southwest,,dahriowonder,,0,@SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program.,,2015-02-19 11:26:13 -0800,West Coast,
568491484401557504,negative,0.6771,Customer Service Issue,0.6771,Southwest,,dahriowonder,,0,@SouthwestAir no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped.,,2015-02-19 11:25:06 -0800,West Coast,
568491160056045568,neutral,0.6507,,,Southwest,,jaysonsperling,,0,"@SouthwestAir Don't worry, you will! :-)",,2015-02-19 11:23:49 -0800,"Denver, CO. USA",Pacific Time (US & Canada)
568491142410571778,negative,1.0,Customer Service Issue,1.0,Southwest,,dahriowonder,,0,@SouthwestAir Yes. Please train your customer service agents with correct protocol.. I should not be receiving different 411 evrytime I call,,2015-02-19 11:23:45 -0800,West Coast,
568490268271484929,negative,1.0,Cancelled Flight,0.7090000000000001,Southwest,,juliemiller1,,0,@SouthwestAir never got any notification that flight 955 was Cancelled Flighted today. Correct phone # and email on file. Not a happy customer.,,2015-02-19 11:20:16 -0800,"Bay Area, CA",Pacific Time (US & Canada)
568489786081714176,positive,1.0,,,Southwest,,thomasdcameron,,0,@SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL,,2015-02-19 11:18:21 -0800,"Austin, Texas",Central Time (US & Canada)
568489413262610433,neutral,1.0,,,Southwest,,TTpKP12,,0,@SouthwestAir do you have any flights from NAS-BWI ton March 23?,,2015-02-19 11:16:52 -0800,,Central Time (US & Canada)
568486399663575040,neutral,0.6504,,0.0,Southwest,,ravulapati,,0,@SouthwestAir for my travel I see bz class and get away are sld out. Anytime is available . How do I know how many anytime are available?,,2015-02-19 11:04:54 -0800,"Round Rock, TX",Hawaii
568484677868265473,neutral,0.3674,,0.0,Southwest,,TkerVker,,0,@SouthwestAir Thanks I get that. It looks like all BWI-SJD services stops after Aug 7. Is that the case? I cant find one date with flights.,,2015-02-19 10:58:03 -0800,,
568484335747268608,neutral,1.0,,,Southwest,,alexster4324,,0,@SouthwestAir can I get some luv with a fallow?,,2015-02-19 10:56:42 -0800,,
568483773467262976,positive,0.664,,0.0,Southwest,,boscott73,,0,"@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past.",,2015-02-19 10:54:28 -0800,"Denver, Colorado",Mountain Time (US & Canada)
568483386580439040,neutral,0.6584,,,Southwest,,geekstiel,,0,@SouthwestAir do you have a pair of tickets to the @Imaginedragons show in Atlanta?! I'd love to go! #DestinationDragons,,2015-02-19 10:52:55 -0800,,Atlantic Time (Canada)
568482840750530560,negative,1.0,Flight Attendant Complaints,0.6525,Southwest,,pjarnold,,0,@SouthwestAir suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around,"[39.29372784, -94.71998281]",2015-02-19 10:50:45 -0800,,Central Time (US & Canada)
568482803266031616,neutral,0.6429,,0.0,Southwest,,geekstiel,,0,@SouthwestAir please help me get tickets to the @Imaginedragons club show in Atlanta?! #DestinationDragons,,2015-02-19 10:50:36 -0800,,Atlantic Time (Canada)
568482252168019968,neutral,1.0,,,Southwest,,geekstiel,,0,@SouthwestAir Do you perhaps have a pair to the Atlanta show? #prettyplease,,2015-02-19 10:48:25 -0800,,Atlantic Time (Canada)
568481017876623360,negative,1.0,Customer Service Issue,0.6092,Southwest,,dahriowonder,,1,"@SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another ""go-to"" airliner",,2015-02-19 10:43:31 -0800,West Coast,
568480653819453440,negative,1.0,Flight Booking Problems,0.6667,Southwest,,jennihnp,,0,"@SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, &amp; the price jumped from $73 to $159. Ridiculous. 😑",,2015-02-19 10:42:04 -0800,"San Jose, CA",
568479399273758721,neutral,1.0,,,Southwest,,bryceadvice,,0,@SouthwestAir @Imaginedragons #DestinationDragons Any tix to spare? I wanna go see the show on Friday in LA with my friend @HayleyMad!,,2015-02-19 10:37:05 -0800,"Los Angeles, CA",Central Time (US & Canada)
568478881063276545,negative,1.0,Customer Service Issue,1.0,Southwest,,LVGully,,0,@SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???,,2015-02-19 10:35:01 -0800,Las Vegas,Pacific Time (US & Canada)
568478666868588545,positive,1.0,,,Southwest,,bryceadvice,,0,@SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show!,,2015-02-19 10:34:10 -0800,"Los Angeles, CA",Central Time (US & Canada)
568478536715120640,neutral,1.0,,,Southwest,,vincentpowell,,0,@SouthwestAir following!! My bad.,,2015-02-19 10:33:39 -0800,"Houston, TX",Central Time (US & Canada)
568478204190720000,negative,1.0,Customer Service Issue,0.6519,Southwest,,TkerVker,,0,@SouthwestAir Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat.,,2015-02-19 10:32:20 -0800,,
568476518852247552,positive,1.0,,,Southwest,,MinderJoan,,0,@SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart💕#DestinationDragons with friends in LA @HayleyMad see u Friday,,2015-02-19 10:25:38 -0800,,Eastern Time (US & Canada)
568474442210283520,neutral,0.6627,,0.0,Southwest,,OhYouLanceyHuh,,0,@SouthwestAir why must the 4:45pm nonstop BOS-BNA flight stop running after August 7???,,2015-02-19 10:17:23 -0800,508--954--305--615,Quito
568471761051721728,neutral,0.6452,,0.0,Southwest,,danteusa1,,0,"@SouthwestAir I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn",,2015-02-19 10:06:44 -0800,,
568470715009277952,positive,0.6777,,,Southwest,,aaronaebie,,0,@SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz,,2015-02-19 10:02:34 -0800,"Columbus, Ohio",Eastern Time (US & Canada)
568470266793340929,negative,1.0,Customer Service Issue,0.6665,Southwest,,CeceliaNBrady,,1,@SouthwestAir  3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter,,2015-02-19 10:00:47 -0800,,Eastern Time (US & Canada)
568469882922102785,negative,1.0,Lost Luggage,1.0,Southwest,,heffery,,0,@SouthwestAir is awful. They have lost my bag and aren't providing any info. This is day 3 and nothing. #WORSTAIRLINEEVER,,2015-02-19 09:59:16 -0800,Colorado,Mountain Time (US & Canada)
568469155709624321,negative,1.0,Cancelled Flight,0.6383,Southwest,,Kbaiocchi,,0,"@SouthwestAir if this flight is Cancelled Flighted or delayed any further I expect full compensation for my park ticket, hotel &amp; flight..",,2015-02-19 09:56:23 -0800,CT ,Eastern Time (US & Canada)
568468715819266048,positive,1.0,,,Southwest,,Bigtopher,,0,@SouthwestAir yeehaw. You found us another plane.  Thx for listening to me vent.,,2015-02-19 09:54:38 -0800,,Arizona
568468372524023808,negative,1.0,Can't Tell,0.6806,Southwest,,Kbaiocchi,,0,@SouthwestAir there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again..,,2015-02-19 09:53:16 -0800,CT ,Eastern Time (US & Canada)
568467596414210049,negative,1.0,Customer Service Issue,0.6701,Southwest,,Kbaiocchi,,0,@SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455,,2015-02-19 09:50:11 -0800,CT ,Eastern Time (US & Canada)
568467366780264448,negative,1.0,Late Flight,1.0,Southwest,,Kbaiocchi,,0,@SouthwestAir not to mention I now have to sit in the airport for 4 hours. You've ruined my trip. I am not happy and want compensation.,,2015-02-19 09:49:16 -0800,CT ,Eastern Time (US & Canada)
568467150475812864,negative,1.0,Late Flight,1.0,Southwest,,Kbaiocchi,,0,@SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times ..,,2015-02-19 09:48:24 -0800,CT ,Eastern Time (US & Canada)
568467055747313664,negative,0.6702,Can't Tell,0.3404,Southwest,,MySnobbyCX,,1,"@SouthwestAir @BrittanyOBX11, keeping families apart w/ your quirky, archaic policies. Any other airline accommodates in this situation.",,2015-02-19 09:48:02 -0800,,
568466642193104897,negative,1.0,Lost Luggage,1.0,Southwest,,streetsmartsmom,,0,@SouthwestAir Report was filed but would like to support some active searching.  Feels pretty passive now.  Info on computer is precious.,,2015-02-19 09:46:23 -0800,"Duluth, GA",Eastern Time (US & Canada)
568466550337875969,negative,1.0,Late Flight,0.6833,Southwest,,Bigtopher,,0,@SouthwestAir surprise surprise more delays. Seems to be the norm.  Broken down equipment.,"[39.86311565, -104.67610845]",2015-02-19 09:46:01 -0800,,Arizona
568465058264698880,positive,1.0,,,Southwest,,MinderJoan,,1,@SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons,,2015-02-19 09:40:06 -0800,,Eastern Time (US & Canada)
568464940367007744,positive,1.0,,,Southwest,,VictoriaJacobs,,0,@SouthwestAir AMAZING c/s today by SW thank you SO very much. This is the reason we fly you #southwest,,2015-02-19 09:39:38 -0800,Barrie | Ontario | Canada,Eastern Time (US & Canada)
568464798926524417,positive,1.0,,,Southwest,,kavemankan94,,0,@SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline,,2015-02-19 09:39:04 -0800,,Alaska
568464337146404864,positive,1.0,,,Southwest,,X713,,0,@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks.,,2015-02-19 09:37:14 -0800,13Curious,Eastern Time (US & Canada)
568463331251634176,positive,1.0,,,Southwest,,NYtoBalt,,0,@SouthwestAir thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir,,2015-02-19 09:33:14 -0800,,Eastern Time (US & Canada)
568463093568835584,neutral,0.6692,,,Southwest,,MsPersia,,0,@SouthwestAir yes can do,,2015-02-19 09:32:17 -0800,San Francisco,Pacific Time (US & Canada)
568462314388656128,negative,0.6915,Flight Booking Problems,0.3511,Southwest,,covika,,0,@SouthwestAir Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account.,,2015-02-19 09:29:11 -0800,NorCal - Eugene - Indianapolis,Pacific Time (US & Canada)
568460539602608128,positive,1.0,,,Southwest,,dwitb,,0,"@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights.",,2015-02-19 09:22:08 -0800,United States,
568460395544862720,negative,0.6559,Can't Tell,0.34299999999999997,Southwest,,ohrebeca,,0,@SouthwestAir no flights to HRL :( is this a limited route?,,2015-02-19 09:21:34 -0800,"minneapolis, mn",Central Time (US & Canada)
568458879220076545,positive,0.6395,,0.0,Southwest,,TheLalaine,,0,"@SouthwestAir is really stepping up their ""service""🐩 http://t.co/VQTyza6Mzu",,2015-02-19 09:15:32 -0800,Space (till back in the PH),Pacific Time (US & Canada)
568458185071132672,negative,1.0,Bad Flight,0.6923,Southwest,,Jaaaarin,,0,@southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds...  #Flight7,,2015-02-19 09:12:47 -0800,NM  TX  PA ¯\_(ツ)_/¯,Central Time (US & Canada)
568457802059902976,neutral,1.0,,,Southwest,,ohrebeca,,0,@SouthwestAir are there any flights from MSP to HRL in March? I'm looking at 3/19-3/23,,2015-02-19 09:11:16 -0800,"minneapolis, mn",Central Time (US & Canada)
568457761366781952,negative,0.6477,Customer Service Issue,0.6477,Southwest,,davedunlap,,0,@SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular.,,2015-02-19 09:11:06 -0800,,Pacific Time (US & Canada)
568457681855340544,negative,1.0,Can't Tell,0.3667,Southwest,,itshosey,,0,@SouthwestAir I pay for a service to be delivered. Whether or not it is your fault shouldn't there be some sort of compensation?,,2015-02-19 09:10:47 -0800,Los Angeles,Arizona
568456567835619328,negative,1.0,Can't Tell,1.0,Southwest,,davedunlap,,0,@SouthwestAir A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up?,,2015-02-19 09:06:21 -0800,,Pacific Time (US & Canada)
568454986574602240,positive,1.0,,,Southwest,,SupermanHopkins,,0,"@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, &amp; I remain a LOYAL SW customer!",,2015-02-19 09:00:04 -0800,,
568454606675529731,positive,1.0,,,Southwest,,SupermanHopkins,,0,"@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan &amp; LOVE your service!",,2015-02-19 08:58:34 -0800,,
568454418141614080,neutral,0.6444,,,Southwest,,geekstiel,,0,@SouthwestAir wouldn't it be awesome for my first time flying to be #DestinationDragons?!,,2015-02-19 08:57:49 -0800,,Atlantic Time (Canada)
568454304488673280,positive,1.0,,,Southwest,,kimmck64,,0,@SouthwestAir ..just booked trip to Cancun...❤️ no baggage fees..but need to have more flight time options,,2015-02-19 08:57:22 -0800,,Central Time (US & Canada)
568453988758233089,positive,1.0,,,Southwest,,jlittle100,,0,@SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights,,2015-02-19 08:56:06 -0800,,
568453818335129601,neutral,1.0,,,Southwest,,geekstiel,,0,"@SouthwestAir I can easily get to the Atlanta show, I just need tickets, help?!",,2015-02-19 08:55:26 -0800,,Atlantic Time (Canada)
568453351479721986,negative,1.0,Late Flight,0.3535,Southwest,,MySnobbyCX,,0,"@SouthwestAir, got ""duped"" w/ a connection on 1st flight (sneaky), now u won't give me a seat on an earlier flight w/ availability. Shameful",,2015-02-19 08:53:35 -0800,,
568453042816868352,neutral,0.66,,,Southwest,,0504Traveller,,0,"@SouthwestAir adding direct flights from #Columbus to #Oakland, @BostonLogan 
http://t.co/p8Vcz4XTHM via @DispatchAlerts",,2015-02-19 08:52:21 -0800,,Central Time (US & Canada)
568452051740413952,positive,1.0,,,Southwest,,erinpeep,,0,@SouthwestAir That would be great. Thank you! I'll send it over when you follow.,"[33.05776114, -96.78169517]",2015-02-19 08:48:25 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
568451916319096832,neutral,1.0,,,Southwest,,0504Traveller,,0,"@SouthwestAir boarding passes now compatible with #iPhone #Passbook 
http://t.co/1ESmMnIZEk",,2015-02-19 08:47:52 -0800,,Central Time (US & Canada)
568451244009742336,negative,1.0,Customer Service Issue,0.36,Southwest,,MySnobbyCX,,1,"@SouthwestAir, real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! #badservice",,2015-02-19 08:45:12 -0800,,
568450643175866368,negative,0.7021,Customer Service Issue,0.7021,Southwest,,TMP8622,,0,@SouthwestAir I already follow you and can't DM because u need to follow me back,,2015-02-19 08:42:49 -0800,"Tempe, AZ",Arizona
568448902011224064,neutral,1.0,,,Southwest,,katxc,,0,@SouthwestAir My DM won't go through but it is 261633561838. Please let me know if you need anything else.,,2015-02-19 08:35:54 -0800,Chicago,Central Time (US & Canada)
568448300325605377,neutral,1.0,,,Southwest,,KTmBoyle,,0,@SouthwestAir Can someone rebook me? Please direct message me.,,2015-02-19 08:33:30 -0800,Gone West,Eastern Time (US & Canada)
568448282239713280,negative,1.0,Customer Service Issue,0.67,Southwest,,MySnobbyCX,,1,"@SouthwestAir, rude customer svc, won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. #badservice",,2015-02-19 08:33:26 -0800,,
568448265441554432,negative,1.0,Flight Attendant Complaints,0.6559,Southwest,,erin_gilley,,0,@SouthwestAir RUDE gate agent. Wholly unacceptable to us &amp; other passengers. Think this will be our last time on sw.,,2015-02-19 08:33:22 -0800,,
568448242804871168,negative,1.0,Cancelled Flight,0.337,Southwest,,KTmBoyle,,0,@SouthwestAir having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working.,,2015-02-19 08:33:16 -0800,Gone West,Eastern Time (US & Canada)
568448077624770560,positive,1.0,,,Southwest,,pax7877,,0,@SouthwestAir @FortuneMagazine Love SW forever😃💕😍⤴⤴,,2015-02-19 08:32:37 -0800,,Hawaii
568447937929289729,negative,1.0,longlines,0.3368,Southwest,,slaffere,,0,@SouthwestAir please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting,,2015-02-19 08:32:04 -0800,"Dallas, TX",Central Time (US & Canada)
568447131431931904,neutral,1.0,,,Southwest,,NicholasJamz,,0,@SouthwestAir question all.  When will I receive my yearly bonus point accumulation? I think it's around now but not sure.  Thanks! :),"[0.0, 0.0]",2015-02-19 08:28:52 -0800,UNICEF NYHQ,Eastern Time (US & Canada)
568446993548206081,neutral,0.6424,,,Southwest,,BitterEnd2013,,0,@SouthwestAir @FortuneMagazine. I'm flying on one right this minute,,2015-02-19 08:28:19 -0800,,
568446450700558336,positive,1.0,,,Southwest,,iammmadeux,,0,"@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!",,2015-02-19 08:26:09 -0800,CT,Eastern Time (US & Canada)
568445415768477696,positive,1.0,,,Southwest,,Omnicom,,0,@SouthwestAir @FortuneMagazine Congrats!,,2015-02-19 08:22:02 -0800,Worldwide,Atlantic Time (Canada)
568444321113862145,positive,1.0,,,Southwest,,jjturlington,,0,@SouthwestAir @FortuneMagazine well deserved!,,2015-02-19 08:17:41 -0800,,
568443742610305024,neutral,0.6313,,,Southwest,,toscanoraul,,0,@SouthwestAir please please please choose me to go see @Imaginedragons   #DestinationDragons,,2015-02-19 08:15:24 -0800,,Pacific Time (US & Canada)
568443115415035904,positive,1.0,,,Southwest,,rachael_rhanna,,0,@SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!!,,2015-02-19 08:12:54 -0800,"Sutherlin, Oregon",
568442711910576128,positive,1.0,,,Southwest,,MsKrysia,,0,@SouthwestAir @FortuneMagazine friendliest employees,,2015-02-19 08:11:18 -0800,Virginia,Atlantic Time (Canada)
568441899402584064,neutral,0.6105,,0.0,Southwest,,wxmario,,0,@SouthwestAir I got a phishing email claiming to be from Southwest. I can forward to you if you'd like to investigate.,,2015-02-19 08:08:04 -0800,"Pittsburgh, PA",Eastern Time (US & Canada)
568440930593697792,neutral,0.6629999999999999,,0.0,Southwest,,soopermarkus,,0,"@SouthwestAir unfortunately no, it's my lack of status that's the big problem. My company policy forces me to buy the cheapest tickets",,2015-02-19 08:04:13 -0800,Seattle,Pacific Time (US & Canada)
568440587411726336,negative,1.0,Late Flight,0.3417,Southwest,,gotschiavi,,0,@SouthwestAir Every flight flown by me personally(about two round trips per month) is FULL. Still hard to believe. Fly 8 hours thru ATL?NO,,2015-02-19 08:02:51 -0800,florida,Quito
568440527328120832,positive,0.6714,,,Southwest,,JessicaJNoble,,0,@SouthwestAir @FortuneMagazine Superb choice - SWA. I am a raving fan. They even take stress out of weather-reLate Flightd glitches!  #custexp,,2015-02-19 08:02:37 -0800,"La Jolla, California ",
568440514506301440,neutral,0.6819,,,Southwest,,segeorgeff,,3,"@southwestair has 22 employees on Social Care Team, 4 staff the Listening Ctr. at any time-rest of spots filled by other areas. #RaganDisney",,2015-02-19 08:02:34 -0800,"San Antonio, Texas",Tehran
568440384897966080,positive,0.6437,,0.0,Southwest,,JulieMedia,,1,@SouthwestAir listening center is open seating just like on their planes. #RaganDisney,,2015-02-19 08:02:03 -0800,,Eastern Time (US & Canada)
568440058895863808,negative,0.664,Can't Tell,0.3441,Southwest,,gotschiavi,,0,@SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air,,2015-02-19 08:00:45 -0800,florida,Quito
568439748047581184,negative,1.0,Customer Service Issue,0.3754,Southwest,,gotschiavi,,0,@SouthwestAir . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad.,,2015-02-19 07:59:31 -0800,florida,Quito
568439319779790848,negative,1.0,Customer Service Issue,1.0,Southwest,,katxc,,0,@SouthwestAir Incredibly frustrating. I emailed but still haven't received a response.,,2015-02-19 07:57:49 -0800,Chicago,Central Time (US & Canada)
568439171028791297,negative,1.0,Bad Flight,0.6762,Southwest,,katxc,,0,@SouthwestAir I paid for inflight wifi only for it not to work. Download speed was 0.21mbps &amp; I ended up watching the free TV instead.,,2015-02-19 07:57:14 -0800,Chicago,Central Time (US & Canada)
568438759466934272,neutral,1.0,,,Southwest,,BradLloydBrando,,0,@SouthwestAir sure can! Just a second.,,2015-02-19 07:55:35 -0800,"Buffalo, NY",Atlantic Time (Canada)
568438312177762304,positive,1.0,,,Southwest,,heatheralexis8,,0,@SouthwestAir oh my god thank you so much!!! I just sent you a DM,,2015-02-19 07:53:49 -0800,Vegas,Pacific Time (US & Canada)
568438257454682112,negative,1.0,Late Flight,1.0,Southwest,,itshosey,,0,@SouthwestAir I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands...,,2015-02-19 07:53:36 -0800,Los Angeles,Arizona
568438018572300289,positive,0.6596,,,Southwest,,cigaradventures,,0,@SouthwestAir Thank you for the prompt response. I will email Late Flightr today.,,2015-02-19 07:52:39 -0800,"iPhone: 44.912468,-93.318619",Central Time (US & Canada)
568438000843034624,positive,1.0,,,Southwest,,JiggaJazzman,,0,"THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive  !!! #ThankYou",,2015-02-19 07:52:35 -0800,,
568437777647460352,neutral,0.6684,,,Southwest,,tripcentral,,0,@SouthwestAir @FortuneMagazine Congratulations!,,2015-02-19 07:51:41 -0800,Canada,Eastern Time (US & Canada)
568437634835595264,neutral,0.6368,,,Southwest,,kzone7,,0,"@SouthwestAir For my Grandma Ella's 80th, she would love a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.",,2015-02-19 07:51:07 -0800,"Long Island, NY",Eastern Time (US & Canada)
568437385844924416,neutral,1.0,,,Southwest,,JuliaMooch1,,0,@SouthwestAir is there any chance I could get tickets to the #DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please,,2015-02-19 07:50:08 -0800,Boston,Eastern Time (US & Canada)
568437028205035520,positive,1.0,,,Southwest,,Autistikids,,0,"@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!",,2015-02-19 07:48:43 -0800,"Fort Worth, Texas",
568437004045672448,positive,1.0,,,Southwest,,SamIam6915,,0,@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!,,2015-02-19 07:48:37 -0800,Minnesota,
568436966628261889,negative,1.0,Flight Attendant Complaints,0.3728,Southwest,,JaxBeFit,,0,@SouthwestAir nothing express about your express bag drop at Phoenix Sky Harbor,,2015-02-19 07:48:28 -0800,,
568436693210173441,neutral,0.6974,,0.0,Southwest,,akd209,,0,@SouthwestAir is it possible to book a refundable trip? Willing to pay extra. This would be for a domestic round trip flight,,2015-02-19 07:47:23 -0800,Clearwater / Bethlehem,Eastern Time (US & Canada)
568436267702071296,negative,0.6998,Flight Booking Problems,0.3563,Southwest,,HisBoots,,0,"@SouthwestAir used to exclusively fly SW, but Late Flightly, direct flights &amp; cheaper costs have me switched. 😔 why...so... few...direct...flights?",,2015-02-19 07:45:41 -0800,Live Free or Die ,Eastern Time (US & Canada)
568436061959028736,neutral,0.6448,,0.0,Southwest,,Raasclaattt,,0,@SouthwestAir would you be willing to help me surprise my bestfriend with tickets to go see @Imaginedragons? #DestinationDragons Gracias!,,2015-02-19 07:44:52 -0800,"Ithaca, NY",Eastern Time (US & Canada)
568435434964938752,neutral,1.0,,,Southwest,,streetsmartsmom,,0,@SouthwestAir MAC computer left on BWI to LA flight on 14th.  Reward for recovery; info important to owner.#HELP #passengers #honesty,,2015-02-19 07:42:23 -0800,"Duluth, GA",Eastern Time (US & Canada)
568434790707277824,positive,1.0,,,Southwest,,mrsblack777,,0,"@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )",,2015-02-19 07:39:49 -0800,Northwest,Pacific Time (US & Canada)
568434328943915009,positive,0.644,,,Southwest,,32432tee,,0,@SouthwestAir Hi Guys good morning how are you doing,,2015-02-19 07:37:59 -0800,pittsburgh pa,Eastern Time (US & Canada)
568434014672916480,negative,1.0,Can't Tell,0.6429,Southwest,,cigaradventures,,0,@SouthwestAir Is there an email address I can send some thoughts to? This experience was really not good &amp; I have some feedback.,,2015-02-19 07:36:44 -0800,"iPhone: 44.912468,-93.318619",Central Time (US & Canada)
568434004732416001,positive,1.0,,,Southwest,,Texas_Gil,,0,@SouthwestAir Southwest is definitely my favorite airline to fly! :D,,2015-02-19 07:36:42 -0800,"Austin, Texas",Central Time (US & Canada)
568433948126154752,positive,1.0,,,Southwest,,TexasLawbook,,0,@SouthwestAir Congratulations!,,2015-02-19 07:36:28 -0800,"Dallas, TX",Central Time (US & Canada)
568432638823772160,negative,1.0,Late Flight,1.0,Southwest,,itshosey,,0,@SouthwestAir great. My flight is delayed three hours. Now my friend has to wait for me at the airport for hours on her birthday. 😒👎,,2015-02-19 07:31:16 -0800,Los Angeles,Arizona
568432390957355008,positive,0.6774,,,Southwest,,cbigwater,,0,@SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U,,2015-02-19 07:30:17 -0800,"Window Rock, Arizona",Central Time (US & Canada)
568432260912959488,neutral,1.0,,,Southwest,,bvincent,,0,@SouthwestAir using social business roadmap to develop intelligent path to embed social across enterprise #RaganDisney,,2015-02-19 07:29:46 -0800,"Minneapolis, MN",Central Time (US & Canada)
568431720707579904,neutral,1.0,,,Southwest,,judesnews9222,,0,@SouthwestAir adds new direct flights from #Columbus to Oakland &amp; Boston starting August 2015 #cmh #oak #bos,,2015-02-19 07:27:37 -0800,"Columbus, Ohio",
568430867447549952,neutral,1.0,,,Southwest,,KelliBruns,,0,@SouthwestAir Is there anyway to pay more to get priority boarding A 1-15?,,2015-02-19 07:24:14 -0800,California,Alaska
568430198254747649,negative,0.6366,Late Flight,0.3237,Southwest,,benamcswag,,0,@SouthwestAir @thirty_lives birthday is the 24th and he's not seeing Imagine Dragons at #DestinationDragons ?,,2015-02-19 07:21:34 -0800,,Eastern Time (US & Canada)
568429191546277888,positive,1.0,,,Southwest,,maxwellsantoro,,0,"@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!",,2015-02-19 07:17:34 -0800,NY,Eastern Time (US & Canada)
568429188975173634,negative,0.3456,Late Flight,0.3456,Southwest,,benamcswag,,1,@SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives,,2015-02-19 07:17:34 -0800,,Eastern Time (US & Canada)
568429136584286209,neutral,0.6824,,,Southwest,,thirty_lives,,0,@SouthwestAir I've been a fan of imagine dragons since 2012 and they're my fave band and #DestinationDragons is during my bday can I get tix,,2015-02-19 07:17:21 -0800,ʞᴚoʎ   ʍǝu,Eastern Time (US & Canada)
568429062642929664,neutral,0.6566,,0.0,Southwest,,johnrouzaut2,,0,@SouthwestAir Whats up with flight 4464 Ft myers to milwaukee???,,2015-02-19 07:17:04 -0800,,
568428195193729025,neutral,1.0,,,Southwest,,thirty_lives,,0,@SouthwestAir My birthday is during #DestinationDragons could I get tix?? http://t.co/07XhCacjax,,2015-02-19 07:13:37 -0800,ʞᴚoʎ   ʍǝu,Eastern Time (US & Canada)
568427566916345856,neutral,0.7039,,0.0,Southwest,,jlittle100,,0,@SouthwestAir Please bring back RDU to FLL direct route!  I noticed it is missing starting in Late Flight August!  The flights are always packed!,,2015-02-19 07:11:07 -0800,,
568427565003599872,negative,0.6788,Can't Tell,0.6788,Southwest,,benamcswag,,1,@SouthwestAir when you enter every contest for #DestinationDragons and lose :(,,2015-02-19 07:11:07 -0800,,Eastern Time (US & Canada)
568427056221933568,negative,1.0,Can't Tell,0.6767,Southwest,,KristinaThomp12,,0,@SouthwestAir is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a “gay wedding” #boycott,,2015-02-19 07:09:05 -0800,,
568426870963712000,neutral,0.6804,,0.0,Southwest,,BradLloydBrando,,0,@SouthwestAir Hi do you know why WN4287 is already delayed until 9:35pm tonight? Thanks !,,2015-02-19 07:08:21 -0800,"Buffalo, NY",Atlantic Time (Canada)
568426579874996224,negative,1.0,Can't Tell,0.6489,Southwest,,thirty_lives,,0,@SouthwestAir you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!!,,2015-02-19 07:07:12 -0800,ʞᴚoʎ   ʍǝu,Eastern Time (US & Canada)
568426007583170560,positive,0.6686,,,Southwest,,thirty_lives,,0,@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?,,2015-02-19 07:04:55 -0800,ʞᴚoʎ   ʍǝu,Eastern Time (US & Canada)
568425737092513792,positive,1.0,,,Southwest,,MJonTravel,,1,"@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!",,2015-02-19 07:03:51 -0800,ATL,Quito
568425421240455168,negative,0.6531,Customer Service Issue,0.6531,Southwest,,thisnamerocks2,,0,@SouthwestAir I sent you my conf number yesterday.,,2015-02-19 07:02:35 -0800,"Canton, MA",
568425343452721152,positive,1.0,,,Southwest,,adnankussair,,0,@SouthwestAir iPhone app now has passbook support! Whoot! It's the little things in life... 😜,,2015-02-19 07:02:17 -0800,"Roseville, CA",Pacific Time (US & Canada)
568425317028610049,neutral,0.6803,,,Southwest,,GregDyett,,0,@SouthwestAir Thanks! Will do,,2015-02-19 07:02:11 -0800,"Melbourne, Australia",Hawaii
568421605132484608,neutral,0.6419,,0.0,Southwest,,AudioAnnie,,0,@SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day.,,2015-02-19 06:47:26 -0800,Alabama,
568421124201017345,neutral,1.0,,,Southwest,,willhamlin,,0,@SouthwestAir  do you know where my plane is coming from?  I'm on SW flight 4464 from RSW to MKE,,2015-02-19 06:45:31 -0800,,Central Time (US & Canada)
568418629236219904,negative,1.0,Flight Booking Problems,0.6753,Southwest,,IamMeast,,0,"@SouthwestAir well, it was fun while it lasted. Not happy about the change to redeeming reward points. Won't be loyal anymore.",,2015-02-19 06:35:36 -0800,Michigan,
568418531777355776,negative,1.0,Late Flight,1.0,Southwest,,iammmadeux,,0,@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️&amp; races in Daytona,,2015-02-19 06:35:13 -0800,CT,Eastern Time (US & Canada)
568416519073468416,positive,1.0,,,Southwest,,susie_easton,,0,"@SouthwestAir aww thanks!! Other than that, love it!","[28.43585235, -81.30356273]",2015-02-19 06:27:13 -0800,"Orlando, Florida",Eastern Time (US & Canada)
568413746726457344,negative,0.7,Flight Attendant Complaints,0.3667,Southwest,,AudioAnnie,,0,@SouthwestAir Learn how to give folks on multiple flights the same day boarding position at least if you can't give them  boarding passes.,,2015-02-19 06:16:12 -0800,Alabama,
568413673330331648,positive,0.7005,,0.0,Southwest,,brycezapped,,0,@SouthwestAir we're here at MCO. Thanks.,,2015-02-19 06:15:54 -0800,,
568413365254488064,neutral,1.0,,,Southwest,,KennyBSAT,,0,"@SouthwestAir schedule is open through the end of October, got Columbus day wknd in New England for ~50K points for 4! Check your calendar!",,2015-02-19 06:14:41 -0800,,
568413356492599296,positive,1.0,,,Southwest,,flappybirdisfun,,0,@SouthwestAir the new logo is going to look amazing on the airplanes,"[32.96225554, -96.80070994]",2015-02-19 06:14:39 -0800,"dallas,texas",
568408789512105985,neutral,0.6703,,,Southwest,,mzona18,,0,@SouthwestAir I am now a rapids rewards member #lovetotravel #chaching,,2015-02-19 05:56:30 -0800,Scottsdale Arizona,
568404564375969792,neutral,0.6641,,,Southwest,,The_Real_INH,,0,@SouthwestAir okay just signed up!,,2015-02-19 05:39:43 -0800,Long Island,Central Time (US & Canada)
568403209766744064,neutral,0.657,,0.0,Southwest,,The_Real_INH,,0,@SouthwestAir when's the next deal going to happen a poor college student is trying to fly to Orlando instead of drive in August! Lol,,2015-02-19 05:34:20 -0800,Long Island,Central Time (US & Canada)
568397976110010368,positive,1.0,,,Southwest,,luxclark,,0,"I appreciate the reply. RT @SouthwestAir: @luxclark We’re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB",,2015-02-19 05:13:32 -0800,"San Antonio, Texas",Central Time (US & Canada)
568394676501217281,neutral,0.6508,,,Southwest,,Disney_luvver,,0,@SouthwestAir booked our flights this morning. Can't wait to move about the country.,,2015-02-19 05:00:25 -0800,"Buffalo, NY",Eastern Time (US & Canada)
568391392528969730,positive,1.0,,,Southwest,,BLUEnergyUSA,,0,@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly,,2015-02-19 04:47:22 -0800,,Central Time (US & Canada)
568391382496378880,negative,1.0,Bad Flight,1.0,Southwest,,Fuzzyrussianman,,0,@SouthwestAir I'm getting leathery from the heat on 4251 before I even get to Vegas....,,2015-02-19 04:47:20 -0800,,Central Time (US & Canada)
568389719093940224,negative,1.0,Bad Flight,1.0,Southwest,,TannerMiller11,,1,@SouthwestAir my first flight ever and flight #4251 is already having technical issues. Faaaannntastic.😭,,2015-02-19 04:40:43 -0800,,Atlantic Time (Canada)
568389266155438080,neutral,0.6638,,0.0,Southwest,,bikermom46,,0,@SouthwestAir trying to get to Mexico in September! How about affordable nonstop flights????,,2015-02-19 04:38:55 -0800,,
568386996525252609,negative,0.6837,Can't Tell,0.3776,Southwest,,George_Townn,,2,@SouthwestAir how it feels on flight 4251 http://t.co/JM8gQ1KGrF,,2015-02-19 04:29:54 -0800,,Central Time (US & Canada)
568385950486802432,neutral,0.6832,,,Southwest,,a_lichtenfels,,0,@SouthwestAir I think me and my group could use some nice cold drinks once we get in the air...we are all over 21 😜😎,,2015-02-19 04:25:45 -0800,,
568385277514919937,negative,1.0,Bad Flight,0.6701,Southwest,,a_lichtenfels,,0,@SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member,,2015-02-19 04:23:04 -0800,,
568383068244819968,negative,1.0,Late Flight,0.6923,Southwest,,jwsoutha,,0,"@SouthwestAir love how ""friendly"" your staff is when asking for updates on delayed flights causing missed connections. #horribleattitudes",,2015-02-19 04:14:18 -0800,"Rochester, Michigan",
568377392420356096,positive,1.0,,,Southwest,,vincentpowell,,0,"@SouthwestAir DM sent! Thanks so much for responding! Your response was so timely, I missed it!",,2015-02-19 03:51:44 -0800,"Houston, TX",Central Time (US & Canada)
568377318822912000,negative,1.0,Can't Tell,0.6306,Southwest,,DavidBLove,,0,@SouthwestAir hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail.,,2015-02-19 03:51:27 -0800,Canada,Eastern Time (US & Canada)
568364870757797888,neutral,0.6601,,,Southwest,,Harry_Bryan,,0,@SouthwestAir are passengers automatically rebooked on other flights if original is Cancelled Flighted for weather etc?,,2015-02-19 03:01:59 -0800,"Powell, TN",Eastern Time (US & Canada)
568361830160175104,positive,1.0,,,Southwest,,AndreaCorkins,,0,@SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs,,2015-02-19 02:49:54 -0800,,
568326927695491072,negative,0.6701,Late Flight,0.6701,Southwest,,jaysonsperling,,0,"@SouthwestAir Flt 463 San Jose, CA -&gt; Denver, CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!",,2015-02-19 00:31:13 -0800,"Denver, CO. USA",Pacific Time (US & Canada)
568319110779514880,positive,1.0,,,Southwest,,neelaybhatt,,0,@SouthwestAir Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select #CustomersFirst!,,2015-02-19 00:00:09 -0800,"Indianapolis, USA",Eastern Time (US & Canada)
568308149796474880,positive,0.3394,,0.0,Southwest,,NumbersDnt_Lie,,0,@SouthwestAir y'all the real MVP with these prices...,,2015-02-18 23:16:36 -0800,"601,303,404,✈️ 400Blk",Mountain Time (US & Canada)
568305064529408000,neutral,0.732,,,Southwest,,royvergara,,0,@SouthwestAir ugh kicking myself for missing out on #destinationdragons. I need some @Imaginedragons back in my life  http://t.co/sbEhi46bMk,,2015-02-18 23:04:20 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
568303293635522560,neutral,0.6739,,,Southwest,,hoshizorin_,,0,@SouthwestAir Is there any chance I can get tickets for the Vegas stop? I missed my chance to enter the contest but I love ID to death !,,2015-02-18 22:57:18 -0800,,
568299906466762752,neutral,0.3516,,0.0,Southwest,,imjinnie,,0,"@SouthwestAir Any chance the flight I just took can count for #3? I mean, I signed up with SW wifi in the air! 2/2",,2015-02-18 22:43:50 -0800,"Denver, CO",Mountain Time (US & Canada)
568299749121654784,neutral,0.6577,,,Southwest,,imjinnie,,0,@southwestair so I saw the promo for A-List when I was on a plane this Monday. I fly two more times in the qualification period. 1/2,,2015-02-18 22:43:13 -0800,"Denver, CO",Mountain Time (US & Canada)
568294699515187200,neutral,0.3624,,0.0,Southwest,,tarunsehgal1986,,0,@SouthwestAir hilarious flight attendants on Vegas to Detroit tonight http://t.co/nw7vx7DGMF,,2015-02-18 22:23:09 -0800,,
568284515728302080,negative,1.0,Lost Luggage,1.0,Southwest,,chelsiesedore,,0,@SouthwestAir I spoke to soon... My bag was lost.. :(,,2015-02-18 21:42:41 -0800,,
568284092707401728,neutral,0.6736,,,Southwest,,ransdell08,,0,@SouthwestAir @flightspots about time! #mobileboarding is a must!,,2015-02-18 21:41:00 -0800,"Little Rock, AR",Central Time (US & Canada)
568281771298521088,positive,1.0,,,Southwest,,GoldBuyingGirl,,0,@SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!,,2015-02-18 21:31:47 -0800,"Houston, Texas",Central Time (US & Canada)
568276647885086720,neutral,0.6584,,0.0,Southwest,,tbuccheri,,0,"@SouthwestAir @tbuccheriFRNC3E. It takes 13.5 hours to fly from Chicago to Beijing on United, and 12 to fly from Vegas to Omaha on SW...",,2015-02-18 21:11:25 -0800,,Central Time (US & Canada)
568275746516385793,positive,1.0,,,Southwest,,ale_lleal,,0,@SouthwestAir I ❤️ you! The only airline that understands us military families and our unpredictable changes. Pound it 👊,,2015-02-18 21:07:50 -0800,HTX,Atlantic Time (Canada)
568274752864948224,positive,0.6634,,,Southwest,,sounddspainfull,,0,@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz 😱❤️im dying,,2015-02-18 21:03:53 -0800,,Santiago
568273514970501120,negative,1.0,longlines,0.6714,Southwest,,erinpeep,,0,"@SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?","[33.94729153, -118.40186744]",2015-02-18 20:58:58 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
568271522332192768,negative,1.0,Late Flight,0.6813,Southwest,,erinpeep,,0,@SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.,"[33.94729537, -118.40196951]",2015-02-18 20:51:03 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
568269180153274368,neutral,1.0,,,Southwest,,kelly_bast,,0,@SouthwestAir my PR class would luv to know who's in charge of your Twitter. How many people write your tweets? #gracias,,2015-02-18 20:41:45 -0800,"Omaha, NE",Central Time (US & Canada)
568269127992913920,neutral,1.0,,,Southwest,,MinderJoan,,0,@SouthwestAir if you are giving tix to #DestinationDragons show would appreciate one or two for LA😄Flying from PHL to LAX on Friday,,2015-02-18 20:41:32 -0800,,Eastern Time (US & Canada)
568267732556255232,neutral,0.7218,,0.0,Southwest,,podunculus,,0,@SouthwestAir any chance I can get tix for @VelourLive @Imaginedragons? I have been tweeting since January 26 about it #DestinationDragons,,2015-02-18 20:36:00 -0800,,
568266994069295105,neutral,1.0,,,Southwest,,KDFSmith,,0,@SouthwestAir only 1 guest needs to change a flight on a reservation of 2. How can I do it? I NEED this to happen. Say it can...Please help!,,2015-02-18 20:33:03 -0800,United States,Central Time (US & Canada)
568262925833515008,neutral,0.6479,,,Southwest,,NuEarRich,,0,@SouthwestAir inflight entertainment.  Tonight a Willie Nelson impersonator sang for the passengers #peanutsandtoons http://t.co/kCDdOD7uFF,,2015-02-18 20:16:53 -0800,"Phoenix, AZ",
568260044896243712,negative,1.0,Flight Attendant Complaints,1.0,Southwest,,LRC110979,,0,@SouthwestAir had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order.,"[39.17709903, -76.67124539]",2015-02-18 20:05:27 -0800,"Rochester Hills, MI",Eastern Time (US & Canada)
568258896038506496,positive,1.0,,,Southwest,,travisgasper,,0,Looking forward to using Passbook when I fly  @SouthwestAir in a few weeks!,,2015-02-18 20:00:53 -0800,"Dallas, TX",Central Time (US & Canada)
568247978835578880,neutral,0.6559,,0.0,Southwest,,frayoub,,0,@SouthwestAir heard you are saving 30k a year on fuel not carrying around those skymall's #ripskymall,,2015-02-18 19:17:30 -0800,,
568243352258236416,neutral,0.6738,,0.0,Southwest,,yancey_jake,,0,"@SouthwestAir if a passngr requires wheelchair to gt on plane then sits in an exit row, wld they b physically capable to help in emergency?",,2015-02-18 18:59:07 -0800,,
568240532746473472,neutral,0.3466,,0.0,Southwest,,scottmerkin,,0,"@SouthwestAir So there were 134 early-bird check-ins, because I was told there were no flythroughs? Good flight, otherwise ~",,2015-02-18 18:47:55 -0800,Chicago,Quito
568240355772108800,positive,1.0,,,Southwest,,emshafer,,0,@SouthwestAir Fantastic! Thank you!,,2015-02-18 18:47:12 -0800,ATLANTA ,Eastern Time (US & Canada)
568238793150611457,negative,0.7020000000000001,Late Flight,0.7020000000000001,Southwest,,aryehmon,,0,@SouthwestAir sat on a plane for 2+ hrs on 2/15! Then we finally took off.. :(,,2015-02-18 18:41:00 -0800,,
568238379847921665,positive,1.0,,,Southwest,,yancey_jake,,0,@SouthwestAir - Great flight from Phoenix to Dallas tonight!Great service and ON TIME! Makes @timieyancey very happy! http://t.co/TkVCMhbPim,,2015-02-18 18:39:21 -0800,,
568236511524745216,negative,1.0,Cancelled Flight,0.6751,Southwest,,lisalivingwell,,0,@SouthwestAir flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?,,2015-02-18 18:31:56 -0800,Milwaukee,Central Time (US & Canada)
568236231374581760,positive,1.0,,,Southwest,,sewmeup,,0,@SouthwestAir you guys are so clever 😃 http://t.co/qn5odUGFqK,,2015-02-18 18:30:49 -0800,Wisconsin,Central Time (US & Canada)
568233937761230848,negative,0.6919,Flight Booking Problems,0.3594,Southwest,,azcindy38,,0,@SouthwestAir I fly SWA a lot - ALWAYS purchase EB and NEVER past A30... Rethinking the SWA process.  Very misleading.,,2015-02-18 18:21:42 -0800,"Chandler, AZ ",Arizona
568232493779824640,positive,1.0,,,Southwest,,imdancoop,,1,@southwestair Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH,,2015-02-18 18:15:58 -0800,"Rockwall, TX",
568229659810209792,negative,1.0,Customer Service Issue,1.0,Southwest,,l_miller91,,0,@SouthwestAir today you sporadically changed my flight departure 5 times &amp; left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG,,2015-02-18 18:04:42 -0800,Oklahoma,
568228761566642176,positive,1.0,,,Southwest,,SouthernBeau87,,0,"@SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes",,2015-02-18 18:01:08 -0800,"The Bull City, NC",Central Time (US & Canada)
568227390566109184,neutral,1.0,,,Southwest,,jpagano11,,0,@SouthwestAir do new flights come out at midnight?,,2015-02-18 17:55:41 -0800,,Quito
568225322543538176,neutral,0.6518,,,Southwest,,bsrubin,,0,"@SouthwestAir Looks like 'On February 19, 2015, we will open our schedule for sale through October 30, 2015' - know what time that will be?",,2015-02-18 17:47:28 -0800,"Boston, MA",Eastern Time (US & Canada)
568223025805422592,negative,1.0,Can't Tell,1.0,Southwest,,Galanthusn,,0,"@SouthwestAir Yes - with extra $77. I wonder what are you going yo loose, if there is room.",,2015-02-18 17:38:21 -0800,,
568222976744824832,neutral,0.6809,,,Southwest,,alana_aro,,0,@SouthwestAir do you have all winners for @Imaginedragons #DestinationDragons,,2015-02-18 17:38:09 -0800,,
568222514956013568,negative,0.6591,Flight Booking Problems,0.3523,Southwest,,Galanthusn,,0,"@SouthwestAir have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is ""No"". :(",,2015-02-18 17:36:19 -0800,,
568221293914533889,neutral,0.6558,,0.0,Southwest,,Indyanna63,,0,"@SouthwestAir I had to travel to Savannah, GA, once again, on an airline I don't ""Luv"". When r u going to fly me to Savannah? Pleeeease!!!!",,2015-02-18 17:31:28 -0800,,
568220487500709889,negative,0.7033,Customer Service Issue,0.7033,Southwest,,Galanthusn,,0,"@SouthwestAir could care more about their customer, if there is a reasonable request :(",,2015-02-18 17:28:15 -0800,,
568220464071356416,neutral,1.0,,,Southwest,,FNCNerd,,0,"@SouthwestAir So I am flying Chicago-LAX-PHX just to go spotting at LAX and PHX airports, then I am flying back to Chicago :)",,2015-02-18 17:28:10 -0800,"Lake Buena Vista, Florida",Central Time (US & Canada)
568220313370013696,positive,1.0,,,Southwest,,FNCNerd,,0,"@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!",,2015-02-18 17:27:34 -0800,"Lake Buena Vista, Florida",Central Time (US & Canada)
568216890918637568,negative,1.0,Late Flight,1.0,Southwest,,JBlackwellAZ,,0,@SouthwestAir I am going to stop flying with you.  Delays everytime.  This time due to paperwork?,,2015-02-18 17:13:58 -0800,,Arizona
568216414957408256,negative,0.3804,Lost Luggage,0.3804,Southwest,,MazJobrani,,0,@SouthwestAir Thnx. Hopefully it's just on the nxt flight up. I've got 3 shows this wknd. Worst case I'll just turn my sweatshirt inside out,,2015-02-18 17:12:04 -0800,California,Pacific Time (US & Canada)
568215698524246016,positive,1.0,,,Southwest,,michaeljeffers,,0,@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk… http://t.co/TgSLjjN6g0,"[36.898315, -76.204491]",2015-02-18 17:09:14 -0800,The Hill!!!,Santiago
568214541852495872,neutral,1.0,,,Southwest,,cosmicghoul,,0,@SouthwestAir i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox,,2015-02-18 17:04:38 -0800,they/them,Pacific Time (US & Canada)
568212893012860928,negative,1.0,Customer Service Issue,1.0,Southwest,,Mselite25,,0,@SouthwestAir I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight,,2015-02-18 16:58:05 -0800,Rite behind my $$,Mountain Time (US & Canada)
568212796422406144,positive,1.0,,,Southwest,,DaniMaguina,,0,"@SouthwestAir thank u for not leaving me 
@me nice job running thru the airport to catch your connecting flight",,2015-02-18 16:57:42 -0800,1/3 whenever november ,Central Time (US & Canada)
568212443433865217,negative,1.0,Customer Service Issue,0.6718,Southwest,,cosmicghoul,,0,@SouthwestAir it keeps saying that mobile boarding passes are unavailable despite having checked in and everything,,2015-02-18 16:56:18 -0800,they/them,Pacific Time (US & Canada)
568211739059326976,positive,1.0,,,Southwest,,KatMRG,,0,@SouthwestAir thanks so much for making my night 😀 cannot wait for my trip next week! http://t.co/NbZ45jCd1r,,2015-02-18 16:53:30 -0800,,Eastern Time (US & Canada)
568210342880227328,negative,1.0,Customer Service Issue,0.6791,Southwest,,cosmicghoul,,0,@SouthwestAir your app isnt working and i take off in like two hours help,,2015-02-18 16:47:57 -0800,they/them,Pacific Time (US & Canada)
568210101573722112,negative,0.6426,Can't Tell,0.6426,Southwest,,AshleighMo_,,0,@SouthwestAir why can't you take me to Knoxville?? yall are my fav #help,,2015-02-18 16:46:59 -0800,TX // IN,Eastern Time (US & Canada)
568210087212388353,neutral,1.0,,,Southwest,,livvyports16,,1,@SouthwestAir @Imaginedragons any info on #DestinationDragons ?? me &amp; @sammi_jon3s need to know..,,2015-02-18 16:46:56 -0800,,
568209603332214784,positive,0.7065,,,Southwest,,sdemuth,,0,@SouthwestAir filing it now. Thank you for your response.,"[29.65275101, -95.27596615]",2015-02-18 16:45:00 -0800,Maryland,Atlantic Time (Canada)
568206236081995776,neutral,1.0,,,Southwest,,linkster93,,0,@SouthwestAir #DestinationDragons Any word on winners of contest? Any chance for tix for the Provo DestinationDragons show? Fingers Crossed!,,2015-02-18 16:31:38 -0800,,
568204029517553665,neutral,0.6879,,0.0,Southwest,,ericcox122685,,0,@SouthwestAir I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW.,,2015-02-18 16:22:52 -0800,,Central Time (US & Canada)
568202940839800832,positive,0.7,,,Southwest,,mystudio54,,0,@SouthwestAir One heck of an airline http://t.co/CyoOnZfTdC,,2015-02-18 16:18:32 -0800,,
568202855166967808,neutral,0.6489,,,Southwest,,armond_ealey,,0,@SouthwestAir Thanks!!! :)  It is good to air on the side of caution,"[0.0, 0.0]",2015-02-18 16:18:12 -0800,,
568201125012353024,negative,1.0,Customer Service Issue,1.0,Southwest,,ericcox122685,,0,"@SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta",,2015-02-18 16:11:19 -0800,,Central Time (US & Canada)
568198843034169344,neutral,0.6651,,0.0,Southwest,,Armywives101,,0,@SouthwestAir Yay! And are dependents with ID (wife children) eligible to use this discount too? How do you use it over the phone/inperson?,,2015-02-18 16:02:15 -0800,Fayetteville North Carolina,Eastern Time (US & Canada)
568196066430083074,negative,0.6970000000000001,Bad Flight,0.6970000000000001,Southwest,,DcRealityPunch,,0,"@SouthwestAir My flight was 952, leaving las vegas at 5:40pm, arriving at CHI-MID at 11:00 pm.",,2015-02-18 15:51:13 -0800,,Hawaii
568193603954085888,positive,0.649,,0.0,Southwest,,syrahminush,,0,"@SouthwestAir woohoo that just made my day. I looked and just couldn't find that, thank you!",,2015-02-18 15:41:26 -0800,"Bay Area, California",Pacific Time (US & Canada)
568193347216474112,negative,1.0,Can't Tell,0.6787,Southwest,,wreckingchelsea,,0,@SouthwestAir doesn't even have gluten free peanuts. whyyy me??,,2015-02-18 15:40:25 -0800,californyeah,Pacific Time (US & Canada)
568192038040006656,neutral,1.0,,,Southwest,,syrahminush,,0,@SouthwestAir when will dates to fly go past August 7 2015?,,2015-02-18 15:35:13 -0800,"Bay Area, California",Pacific Time (US & Canada)
568192010789777408,positive,1.0,,,Southwest,,kjzukow,,0,@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223,,2015-02-18 15:35:06 -0800,,Eastern Time (US & Canada)
568191101087019008,negative,0.6582,Customer Service Issue,0.35100000000000003,Southwest,,travelnube,,0,@SouthwestAir Please update your website,,2015-02-18 15:31:29 -0800,"Chicago, IL ",Central Time (US & Canada)
568190250377461760,neutral,0.6733,,0.0,Southwest,,Kaneshow,,1,YO! @InternJohnRadio @mrerickv  give @SouthwestAir their plane back.  They're mad &amp; threatening to take away my Companion Pass. #Luv,,2015-02-18 15:28:06 -0800,Washington | Tampa | Baltimore,Eastern Time (US & Canada)
568189481590886400,negative,0.6541,Bad Flight,0.3515,Southwest,,cindydchilds,,0,"@SouthwestAir @Kaneshow @InternJohnRadio @mrerickv THIS IS EVERYTHING... now, return that jet so we can go to Miami!",,2015-02-18 15:25:03 -0800,Maryland,Quito
568188732806963201,negative,0.6629999999999999,Late Flight,0.337,Southwest,,Kat_Obser,,0,@SouthwestAir where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS.,,2015-02-18 15:22:04 -0800,"washington, dc",
568188595456118785,positive,1.0,,,Southwest,,kalenski,,0,@SouthwestAir Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply.,,2015-02-18 15:21:32 -0800,Denver,Mountain Time (US & Canada)
568187725834289152,neutral,1.0,,,Southwest,,Armywives101,,0,@SouthwestAir Working on a piece about military discounts and am hearing you offer one. Can you give me specifics and confirm? Thank You!,,2015-02-18 15:18:04 -0800,Fayetteville North Carolina,Eastern Time (US & Canada)
568187577909563392,neutral,0.6885,,0.0,Southwest,,campnhike75,,0,@SouthwestAir @Imaginedragons  Did they pick someone for Destination Dragons?,,2015-02-18 15:17:29 -0800,indiana,Hawaii
568183277774868480,neutral,1.0,,,Southwest,,2Hats1Mike,,0,@SouthwestAir Do you anticipate any Cancelled Flightlations for flights out of Nashville tomorrow? Thank you!,,2015-02-18 15:00:24 -0800,"Buffalo, NY",Eastern Time (US & Canada)
568183137467043840,positive,1.0,,,Southwest,,Val_Mack,,0,@SouthwestAir thx - fingers crossed they are found.,,2015-02-18 14:59:50 -0800,"Washington, DC",Eastern Time (US & Canada)
568182492055912449,neutral,1.0,,,Southwest,,livvyports16,,1,@SouthwestAir do you have any info about when #DestinationDragons winners will be announced? me &amp; my best friend are hoping to win. thanks!,,2015-02-18 14:57:17 -0800,,
568182386409607168,positive,1.0,,,Southwest,,joshuapromero,,0,@SouthwestAir So far so good! http://t.co/16c9ex79Rk,,2015-02-18 14:56:51 -0800,"San Diego, CA",Pacific Time (US & Canada)
568181877560852481,neutral,0.6863,,,Southwest,,TifffyHuang,,0,@SouthwestAir just DMed you guys!!! 😁😁😁😁,,2015-02-18 14:54:50 -0800,,
568180928746369027,negative,0.6596,Flight Booking Problems,0.3511,Southwest,,whofilets,,0,"@SouthwestAir @LeeAnnHealey I was all, yeah sale fares! I got places to fly! Oh damn, right, I live where SWA doesn't fly. #why",,2015-02-18 14:51:04 -0800,,Pacific Time (US & Canada)
568180868126150656,positive,0.6970000000000001,,,Southwest,,3b80af5c98854be,,0,@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons,,2015-02-18 14:50:49 -0800,,
568180710252646400,positive,1.0,,,Southwest,,dalyrt5,,0,"@SouthwestAir that's why I fly y'all, that personalized service",,2015-02-18 14:50:12 -0800,"Nashville, TN",Arizona
568180422070247424,neutral,0.6868,,0.0,Southwest,,m_nimzzz,,0,@SouthwestAir k but who won destination dragons,,2015-02-18 14:49:03 -0800,,Central Time (US & Canada)
568180264914051072,positive,0.6867,,,Southwest,,dalyrt5,,0,"@SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!",,2015-02-18 14:48:26 -0800,"Nashville, TN",Arizona
568179570651709441,negative,1.0,Customer Service Issue,0.6434,Southwest,,FMLBROOKLYN,,0,@SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you,,2015-02-18 14:45:40 -0800,,Arizona
568178355452792832,neutral,1.0,,,Southwest,,FMLBROOKLYN,,0,@SouthwestAir I dunno my travel information.. like what?,,2015-02-18 14:40:50 -0800,,Arizona
568178151173562368,negative,0.6771,Lost Luggage,0.6771,Southwest,,Val_Mack,,0,@SouthwestAir lost my sunglasses &amp; case on a flight 3933 last night - is there a lost &amp; found?,,2015-02-18 14:40:02 -0800,"Washington, DC",Eastern Time (US & Canada)
568177022712676353,neutral,0.6413,,0.0,Southwest,,FMLBROOKLYN,,0,"@SouthwestAir snapchat, iMessage, instagram......",,2015-02-18 14:35:33 -0800,,Arizona
568176529584173056,negative,1.0,Bad Flight,1.0,Southwest,,FMLBROOKLYN,,0,@SouthwestAir your WiFi is shit. fix that up before I jump out of the closest bloody fucking emergency exit.,,2015-02-18 14:33:35 -0800,,Arizona
568174911841177600,negative,1.0,Customer Service Issue,1.0,Southwest,,CollingMedia,,0,@SouthwestAir We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal.,,2015-02-18 14:27:09 -0800,"Scottsdale, AZ",Arizona
568173585484771328,negative,0.7090000000000001,Bad Flight,0.3641,Southwest,,anne_laflamme,,0,"@SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ...",,2015-02-18 14:21:53 -0800,,Pacific Time (US & Canada)
568173435173482496,neutral,1.0,,,Southwest,,Shadowjin12,,0,@SouthwestAir will do! #heart #flying,,2015-02-18 14:21:17 -0800,,
568172001300340736,negative,0.7039,Flight Booking Problems,0.7039,Southwest,,angiezemog,,0,@SouthwestAir I am trying to book another flight and apply my credits that I had from another flight but I can't find them.,,2015-02-18 14:15:35 -0800,Los Angeles/Chicago,Quito
568171015131394048,negative,1.0,Late Flight,0.6503,Southwest,,jillianhello,,0,@SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice,,2015-02-18 14:11:40 -0800,"Orange County, CA",Arizona
568170929639059456,positive,1.0,,,Southwest,,missyw2you,,0,@SouthwestAir awesome. thank you!,,2015-02-18 14:11:20 -0800,"Warren, OH",Eastern Time (US & Canada)
568170493544673280,negative,1.0,Lost Luggage,0.6403,Southwest,,thisnamerocks2,,0,@SouthwestAir we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything.,,2015-02-18 14:09:36 -0800,"Canton, MA",
568170036248092674,negative,0.6769,Lost Luggage,0.6769,Southwest,,thisnamerocks2,,0,@SouthwestAir we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight.,,2015-02-18 14:07:47 -0800,"Canton, MA",
568169837878484992,positive,0.6374,,0.0,Southwest,,thisnamerocks2,,0,"@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana.",,2015-02-18 14:07:00 -0800,"Canton, MA",
568169379613032448,negative,0.6374,Customer Service Issue,0.3297,Southwest,,missyw2you,,0,"@SouthwestAir are bicycles that the 62"", 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me.",,2015-02-18 14:05:10 -0800,"Warren, OH",Eastern Time (US & Canada)
568169352383602688,neutral,0.6635,,0.0,Southwest,,JDG1206,,0,@SouthwestAir is there a way to DM you?,,2015-02-18 14:05:04 -0800,"Fort Worth, TX",Central Time (US & Canada)
568168034394873857,negative,1.0,Customer Service Issue,1.0,Southwest,,JDG1206,,0,@SouthwestAir was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz,,2015-02-18 13:59:50 -0800,"Fort Worth, TX",Central Time (US & Canada)
568166220706418688,negative,1.0,longlines,1.0,Southwest,,SupermanHopkins,,0,"@SouthwestAir Open more kiosks at 
Austin-Bergstrom. Three lanes to service a line of 50 people? Really?",,2015-02-18 13:52:37 -0800,,
568165260605014016,positive,0.6667,,,Southwest,,SarahFigge,,0,@SouthwestAir @ PIT- Gate A1! Big shout out to the lady trying to track him down!,,2015-02-18 13:48:48 -0800,,
568164059981307904,positive,1.0,,,Southwest,,ljwoodworth,,0,@SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list,,2015-02-18 13:44:02 -0800,Colorado,
568162290890964992,positive,1.0,,,Southwest,,chelsiesedore,,0,@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!,,2015-02-18 13:37:00 -0800,,
568161313274404864,neutral,1.0,,,Southwest,,Rickonia,,0,@SouthwestAir yall still fly in the cold right?,,2015-02-18 13:33:07 -0800,Zamunda ,Pacific Time (US & Canada)
568160511264571392,negative,0.6848,Customer Service Issue,0.3478,Southwest,,mybadtequila,,0,"@SouthwestAir pls help me get this resolved &amp; reimbursement made.  gracias, rico; pls send me private msg with phone number or email address",,2015-02-18 13:29:56 -0800,"Scottsdale, AZ",Mountain Time (US & Canada)
568159614069444608,negative,1.0,Customer Service Issue,1.0,Southwest,,rsalemania,,0,"@SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!",,2015-02-18 13:26:22 -0800,,Pacific Time (US & Canada)
568157733746294787,negative,0.6303,Can't Tell,0.3249,Southwest,,Havilandweb,,0,@SouthwestAir How do I stop getting credit card apps? I already have a card!,"[35.8271843, -87.43714049]",2015-02-18 13:18:54 -0800,"Centerville, TN",Central Time (US & Canada)
568155440267161600,positive,1.0,,,Southwest,,CheteraC,,0,@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!,,2015-02-18 13:09:47 -0800,,
568155246616121344,positive,1.0,,,Southwest,,TedNguyen,,2,Bingo! “@SouthwestAir: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR”,,2015-02-18 13:09:01 -0800,"Southern California, USA",Pacific Time (US & Canada)
568154689449168896,neutral,1.0,,,Southwest,,jigisavegoqu,,0,"@SouthwestAir oops, Sorry, Done,",,2015-02-18 13:06:48 -0800,Bay Area - Cali,
568153578453524480,neutral,0.6771,,0.0,Southwest,,benfetch,,0,@SouthwestAir how come on mobile I can't proceed w/o entering a postcode at purchase. I'm from Ireland and I don't have a postcode just.,,2015-02-18 13:02:23 -0800,,Dublin
568151905165316097,negative,0.6463,Can't Tell,0.3316,Southwest,,natedlee,,0,@SouthwestAir TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help.,,2015-02-18 12:55:44 -0800,D.C. Metro Area,Eastern Time (US & Canada)
568149878095753216,neutral,0.6545,,0.0,Southwest,,Brian_Fox,,0,@SouthwestAir I would but you need to follow me first ;-),,2015-02-18 12:47:41 -0800,"NH, United States",Eastern Time (US & Canada)
568149287948967936,neutral,1.0,,,Southwest,,alexandrea_h,,0,@SouthwestAir I'm not sure I did the messaging part right. Please let me know if you received it.,"[27.9344812, -82.47401175]",2015-02-18 12:45:20 -0800,"tampa, fl",Eastern Time (US & Canada)
568149194654904320,positive,1.0,,,Southwest,,jwimpee,,0,@SouthwestAir love..luv the addition of the passbook option.,,2015-02-18 12:44:58 -0800,"Rockwall, TX USA",Central Time (US & Canada)
568148807684198401,positive,1.0,,,Southwest,,Neetz4,,0,@SouthwestAir thanks for the follow up. So glad to get my bag back.,,2015-02-18 12:43:26 -0800,Maryland,
568148009722073089,neutral,1.0,,,Southwest,,cj_deboer,,0,"@SouthwestAir Denver to Phoenix, I think we're finally getting ready to take off.",,2015-02-18 12:40:15 -0800,,
568147483269971969,neutral,0.6883,,0.0,Southwest,,Brian_Fox,,0,"@southwestair is your companion pass broken today? 
purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS (SW900001-vyiL1XKlROG24fS-918j_A)",,2015-02-18 12:38:10 -0800,"NH, United States",Eastern Time (US & Canada)
568147443151454208,negative,0.6564,Customer Service Issue,0.6564,Southwest,,hiii_itsme,,0,@SouthwestAir if you guys fuck this up again  I will never forgive you,,2015-02-18 12:38:00 -0800,,Atlantic Time (Canada)
568146404784209920,negative,0.6679,Customer Service Issue,0.3662,Southwest,,DesertDealer,,0,@SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat.,,2015-02-18 12:33:53 -0800,Las Vegas,Arizona
568145575452876800,negative,1.0,Bad Flight,0.662,Southwest,,DesertDealer,,0,@SouthwestAir I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats?  I'm in 1A btw.,,2015-02-18 12:30:35 -0800,Las Vegas,Arizona
568144447931686912,positive,1.0,,,Southwest,,Mariextweets,,0,@SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!,,2015-02-18 12:26:06 -0800,,Pacific Time (US & Canada)
568144357230026752,neutral,1.0,,,Southwest,,Zachamon,,0,@southwestair #ftw! ✈️ Hope they'll sing us a song on our flight to Phoenix today. (@ Terminal 2 (Humphrey)) https://t.co/mAvIgetbBw,"[44.8741191, -93.22830677]",2015-02-18 12:25:45 -0800,North Minneapolis,Central Time (US & Canada)
568141111601926145,neutral,1.0,,,Southwest,,girlnamednour,,0,@SouthwestAir did you pick the winners for the #DestinationDragons ?? #87yearsLate Flightr #maybeijustlost #whyyounoloveme,,2015-02-18 12:12:51 -0800,"Hockeytown, USA",Eastern Time (US & Canada)
568140628959358976,positive,0.6632,,,Southwest,,Imagine_Sloom,,0,@SouthwestAir @love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH,,2015-02-18 12:10:56 -0800,MA,Eastern Time (US & Canada)
568139299021041664,negative,0.6731,Cancelled Flight,0.6731,Southwest,,angeladoheny26,,0,@SouthwestAir bad weather and multiple Cancelled Flighted flights has us all scared!  Noted for next time.,,2015-02-18 12:05:39 -0800,,
568139007617597440,negative,0.6606,longlines,0.6606,Southwest,,angeladoheny26,,0,@SouthwestAir good to know NOW!  Three sets of travelers in just 20 mins standing here waiting for mins to pass by.,,2015-02-18 12:04:29 -0800,,
568137557935960066,positive,1.0,,,Southwest,,Shadowjin12,,0,@SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!,,2015-02-18 11:58:43 -0800,,
568136806224379904,positive,1.0,,,Southwest,,eliinthemiddle,,1,@SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons  AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!,,2015-02-18 11:55:44 -0800,,Mountain Time (US & Canada)
568136521502605312,negative,1.0,Customer Service Issue,0.6906,Southwest,,JessikaKM,,0,"@SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG",,2015-02-18 11:54:36 -0800,,Quito
568135153903656960,negative,1.0,longlines,1.0,Southwest,,angeladoheny26,,0,@SouthwestAir So I guess you can get to the airport too early!  Need to wait 10mins to checkin. Really?,,2015-02-18 11:49:10 -0800,,
568134973728755712,positive,0.6669,,,Southwest,,GlendaVee,,0,@SouthwestAir @taylormdowns We share that value in common. :),,2015-02-18 11:48:27 -0800,,Pacific Time (US & Canada)
568134503987851264,neutral,1.0,,,Southwest,,travelnube,,0,"@SouthwestAir Is the 1,750 bonus at 1800Flowers still on or did it expire 2/14/15?",,2015-02-18 11:46:35 -0800,"Chicago, IL ",Central Time (US & Canada)
568134211493695488,positive,0.6646,,,Southwest,,DanaChristos,,0,@SouthwestAir @karajusto OK we will! Thank you!!!,,2015-02-18 11:45:26 -0800,CT,Eastern Time (US & Canada)
568133264168214528,neutral,0.6399,,,Southwest,,ejdicki,,0,@SouthwestAir 8FKQW is the conf #. Thanks for the reply,,2015-02-18 11:41:40 -0800,"Dallas, TX",Central Time (US & Canada)
568132209330098177,neutral,1.0,,,Southwest,,Charlie_L_Hall,,0,"@SouthwestAir Times change, I guess. http://t.co/osox9h7fWY",,2015-02-18 11:37:28 -0800,,Central Time (US & Canada)
568130768788185088,negative,1.0,Lost Luggage,1.0,Southwest,,BlockRahel,,0,@SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't &amp; it was delivered somewhere,,2015-02-18 11:31:45 -0800,,
568130367900798976,neutral,1.0,,,Southwest,,passworksio,,0,@SouthwestAir App Updated With #Passbook Support http://t.co/WrWqrUblPs via @ubergizmo,,2015-02-18 11:30:09 -0800,Global,Lisbon
568128236649095168,negative,0.6939,Customer Service Issue,0.3571,Southwest,,jeparker232,,0,"@SouthwestAir how do i know that my information is not found on other people's account?  I can see someone else's reservation, rr # and trip",,2015-02-18 11:21:41 -0800,,
568128069845848064,negative,0.6631,Customer Service Issue,0.3423,Southwest,,jeparker232,,0,@SouthwestAir I don't have a conference number.  I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour,,2015-02-18 11:21:01 -0800,,
568126682336534529,neutral,1.0,,,Southwest,,DoctorFox007,,0,@SouthwestAir Any possible chance of SWA bringing back service between LGA-BWI? It would make it much easier to connect to the west coast.,,2015-02-18 11:15:31 -0800,"ÜT: 40.819919,-73.864869",Eastern Time (US & Canada)
568126169008218112,neutral,0.6703,,0.0,Southwest,,roq0114,,0,@SouthwestAir please expedite missing bag claim #3526665682. Thanks!,,2015-02-18 11:13:28 -0800,,
568125472527097856,neutral,1.0,,,Southwest,,heatheralexis8,,0,@SouthwestAir is there anything I can do to get tickets for @Imaginedragons at @VinylVegas? It would mean so much to me #DestinationDragons,,2015-02-18 11:10:42 -0800,Vegas,Pacific Time (US & Canada)
568124227641065472,neutral,0.7033,,0.0,Southwest,,kimmck64,,0,@SouthwestAir When does the new schedule open that takes us past 10/31?,,2015-02-18 11:05:45 -0800,,Central Time (US & Canada)
568122064919527424,negative,0.6667,Customer Service Issue,0.6667,Southwest,,jeparker232,,0,@SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international,,2015-02-18 10:57:10 -0800,,
568121659988824064,negative,0.6990000000000001,Can't Tell,0.3604,Southwest,,jeparker232,,0,@SouthwestAir looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http://t.co/BApE6RuMNE,,2015-02-18 10:55:33 -0800,,
568118177537744897,neutral,0.6735,,,Southwest,,BobbiStorm,,0,@SouthwestAir go south everyone,,2015-02-18 10:41:43 -0800,Miami,
568116430966648833,negative,1.0,Flight Booking Problems,0.3592,Southwest,,CheteraC,,0,"@SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR.",,2015-02-18 10:34:46 -0800,,
568113383242911744,positive,1.0,,,Southwest,,jdaniels1974,,0,@SouthwestAir thanks for the follow up.  I appreciate it.,"[38.97681463, -76.50266928]",2015-02-18 10:22:40 -0800,,
568112842261594112,positive,1.0,,,Southwest,,roq0114,,0,@SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u!,,2015-02-18 10:20:31 -0800,,
568112578989137920,negative,1.0,Customer Service Issue,0.6474,Southwest,,IamWiz4Life,,0,@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you,,2015-02-18 10:19:28 -0800,ATL   ,Eastern Time (US & Canada)
568111819325366273,neutral,1.0,,,Southwest,,suevannasing,,0,@SouthwestAir just sent you a DM w/ additonal info,,2015-02-18 10:16:27 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
568111779705958400,negative,1.0,Bad Flight,0.6577,Southwest,,DubTeed,,0,"@SouthwestAir, a complete horror show. Flights bumped three times today, before noon, not how to run an airline. #cantblametheweather.",,2015-02-18 10:16:17 -0800,,
568111588546375680,neutral,0.6621,,,Southwest,,kt_delaney,,0,@SouthwestAir can I please go see @Imaginedragons on friday? I promise I'll only fly Southwest when going back home to NH #MHTforlife,,2015-02-18 10:15:32 -0800,Los Angeles,Quito
568110846057975808,neutral,0.6889,,,Southwest,,tlbbrown1957,,1,@southwestair. So important to accept others for who they are. #SWADiversity,,2015-02-18 10:12:35 -0800,Dallas tx,
568110095646781440,negative,1.0,Late Flight,1.0,Southwest,,brendanpshannon,,0,"5 hour delay = shortly?“@SouthwestAir: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS”",,2015-02-18 10:09:36 -0800,here there many wheres,Central Time (US & Canada)
568108822360760320,neutral,1.0,,,Southwest,,JiggaJazzman,,0,@SouthwestAir Are you announcing any more winners to the #DestinationDragons @Imaginedragons  show @VelourLive in UTAH this weekend? #Lucky,"[40.4871427, -112.011264]",2015-02-18 10:04:32 -0800,,
568108322924191744,positive,0.6611,,,Southwest,,DavidJAbramson,,0,"@SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?",,2015-02-18 10:02:33 -0800,Maryland and Washington D.C.,Eastern Time (US & Canada)
568108100827217920,positive,1.0,,,Southwest,,BryanAndaya,,0,@SouthwestAir thank you kindly.,"[0.0, 0.0]",2015-02-18 10:01:40 -0800,"Houston, Texas",Mountain Time (US & Canada)
568107719737020417,negative,1.0,Customer Service Issue,0.6511,Southwest,,braadwise,,0,@SouthwestAir step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much,,2015-02-18 10:00:09 -0800,"Rogue, USA",Pacific Time (US & Canada)
568107670177239040,neutral,0.6736,,0.0,Southwest,,N0O0O0O0O0O0,,0,@SouthwestAir so when do we find out who won the imagine dragons contest?,,2015-02-18 09:59:58 -0800,,Atlantic Time (Canada)
568107472260624384,positive,1.0,,,Southwest,,climbforee,,0,@southwestair Great job celebrating #MardiGras2015 .  You own the industry . Another reason I'm nuts for you! http://t.co/8WBzOrRn3C,,2015-02-18 09:59:10 -0800,http://goo.gl/eZTfG,Arizona
568107058605608960,neutral,0.6821,,,Southwest,,OJ27Canelo,,0,@SouthwestAir Thank you.,,2015-02-18 09:57:32 -0800,,
568106704866582528,neutral,1.0,,,Southwest,,DavidJAbramson,,0,@SouthwestAir planning a family trip to Orlando in May and trying to figure out when to book to get the best rate. Any Suggestions?,,2015-02-18 09:56:08 -0800,Maryland and Washington D.C.,Eastern Time (US & Canada)
568105844174397440,neutral,1.0,,,Southwest,,Karima_Hersi,,0,@SouthwestAir lemme come to #DestinationDragons 😭😭😭 this university student could use a break from all these books.,,2015-02-18 09:52:42 -0800,"Ottawa,Canada ",Central Time (US & Canada)
568105722413649920,negative,1.0,Flight Attendant Complaints,1.0,Southwest,,Nic_L_Wright,,0,@SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness!,,2015-02-18 09:52:13 -0800,Oklahoma,Mountain Time (US & Canada)
568105481018822656,neutral,1.0,,,Southwest,,OJ27Canelo,,0,@SouthwestAir I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb,,2015-02-18 09:51:16 -0800,,
568105106647838720,positive,0.6421,,,Southwest,,seanpetykowski,,0,"@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee","[30.43823709, -97.76632883]",2015-02-18 09:49:46 -0800,"Austin, TX",Central Time (US & Canada)
568104783061520384,neutral,1.0,,,Southwest,,girlymum,,0,@SouthwestAir how can I get tickets for Feb 20 Imagine Dragons show?,,2015-02-18 09:48:29 -0800,Where the wild things are,Pacific Time (US & Canada)
568104424029036545,positive,1.0,,,Southwest,,taylor_brummett,,0,"@SouthwestAir I'm really craving your pretzels, please send me some.",,2015-02-18 09:47:04 -0800,Brawley,
568103931307405312,positive,1.0,,,Southwest,,BuckeyePatricia,,0,"@SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200",,2015-02-18 09:45:06 -0800,"Austin, TX",Eastern Time (US & Canada)
568103735827804160,neutral,0.6484,,,Southwest,,Karima_Hersi,,0,@SouthwestAir give me tickets to the atlanta show and I'll roadtrip from Canada!! Deal? 😆,,2015-02-18 09:44:20 -0800,"Ottawa,Canada ",Central Time (US & Canada)
568102187294973952,negative,1.0,Customer Service Issue,1.0,Southwest,,TinaIsBack,,0,@SouthwestAir it's the poor customer service that I have a problem with!!!!!,"[36.22640559, -86.82373437]",2015-02-18 09:38:10 -0800,Nashville by way of New York,Central Time (US & Canada)
568101606585020416,negative,0.6659999999999999,Flight Booking Problems,0.33399999999999996,Southwest,,BryanAndaya,,0,@SouthwestAir it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9,"[0.0, 0.0]",2015-02-18 09:35:52 -0800,"Houston, Texas",Mountain Time (US & Canada)
568100987887427584,neutral,1.0,,,Southwest,,babyluv590,,0,"@SouthwestAir sure,I'll send a message now!",,2015-02-18 09:33:24 -0800,murfreesboro,Pacific Time (US & Canada)
568100973966569472,positive,0.6581,,,Southwest,,dophin2009,,0,@southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm,,2015-02-18 09:33:21 -0800,,
568100626183417856,neutral,1.0,,,Southwest,,oliviasdad1,,0,@SouthwestAir sent,,2015-02-18 09:31:58 -0800,,
568098977545134080,negative,1.0,Late Flight,0.6559,Southwest,,LauraGina,,0,.@SouthwestAir 3 days &amp; still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate,,2015-02-18 09:25:25 -0800,"Beaufort, South Carolina",Eastern Time (US & Canada)
568096674167595008,neutral,1.0,,,Southwest,,thaterikperson,,0,@SouthwestAir 10 revenue flights since the beginning of 2015?,"[0.0, 0.0]",2015-02-18 09:16:16 -0800,"Austin, TX",Central Time (US & Canada)
568096554638159872,negative,0.6667,Customer Service Issue,0.6667,Southwest,,MFarrell21,,0,@SouthwestAir understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked.,,2015-02-18 09:15:48 -0800,"Cleveland, Ohio",Eastern Time (US & Canada)
568095623875964928,neutral,1.0,,,Southwest,,MelvinLopezJr,,0,@SouthwestAir Looking forward to out Power of Inclusion event with very special guests! We will begin promptly at 11:30 a.m. #SWADiversity,,2015-02-18 09:12:06 -0800,,Central Time (US & Canada)
568094581041934336,negative,0.6694,Flight Booking Problems,0.3779,Southwest,,BryanAndaya,,0,@SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it.,"[0.0, 0.0]",2015-02-18 09:07:57 -0800,"Houston, Texas",Mountain Time (US & Canada)
568094319766147072,negative,1.0,Customer Service Issue,0.3556,Southwest,,_alexcabrera,,0,@SouthwestAir Just OH-ing a text message I received from an entitled jackass of a friend.,"[25.7661538, -80.2517994]",2015-02-18 09:06:55 -0800,Miami,Eastern Time (US & Canada)
568093988516802560,positive,0.7072,,,Southwest,,kirkwoodtiger,,0,“@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LD” WARM THANKS!,,2015-02-18 09:05:36 -0800,Kirkwood Missouri,Central Time (US & Canada)
568093497431101440,neutral,0.6845,,0.0,Southwest,,thaterikperson,,0,"@SouthwestAir I have a flight to Vegas coming up soon, but haven’t received any drink tickets Late Flightly. Can you help me out?","[0.0, 0.0]",2015-02-18 09:03:39 -0800,"Austin, TX",Central Time (US & Canada)
568093190185566208,neutral,1.0,,,Southwest,,saysorrychris,,0,“@SouthwestAir: @saysorrychris Can you follow back for a quick DM? ^SW”followed,,2015-02-18 09:02:25 -0800,Everywhere But Never Scared,Hawaii
568092537786748928,neutral,0.3353,,0.0,Southwest,,VegasRenegade,,1,@SouthwestAir All Flights lead to VEGAS BABY!,,2015-02-18 08:59:50 -0800,The Wild Blue Yonder,Atlantic Time (Canada)
568092489011236864,positive,0.68,,,Southwest,,gingypants,,0,@SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP,,2015-02-18 08:59:38 -0800,"los angeles, ca",Alaska
568092479452549120,negative,0.6939,longlines,0.3469,Southwest,,MFarrell21,,0,@SouthwestAir how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip?,,2015-02-18 08:59:36 -0800,"Cleveland, Ohio",Eastern Time (US & Canada)
568091794304401409,positive,1.0,,,Southwest,,Elizabeethan,,0,"@SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)",,2015-02-18 08:56:53 -0800,California,Pacific Time (US & Canada)
568091623986319360,negative,0.6558,Late Flight,0.6558,Southwest,,cj_deboer,,0,@SouthwestAir it's ok...I forgive you guys.,,2015-02-18 08:56:12 -0800,,
568090175122907136,negative,1.0,Late Flight,1.0,Southwest,,oliviasdad1,,0,@SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse,,2015-02-18 08:50:27 -0800,,
568088989820792832,negative,0.6319,Flight Booking Problems,0.6319,Southwest,,mxp908,,0,@SouthwestAir Southwest is scheduled to fly to Costa Rica on March 7 but I can't book it online. When will this be available?,,2015-02-18 08:45:44 -0800,,Central Time (US & Canada)
568087881387884544,positive,1.0,,,Southwest,,jpmanterola,,0,@SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!,,2015-02-18 08:41:20 -0800,"Tampa / St Petersburg ,Florida",Central Time (US & Canada)
568087802279288832,neutral,1.0,,,Southwest,,JoshPishPosh,,0,@SouthwestAir  Southwest is currently awaiting government approval for this route. Do we know when it will be official?,,2015-02-18 08:41:01 -0800,"Sacramento, CA",
568087614303166464,neutral,1.0,,,Southwest,,COIAerospace,,0,@SouthwestAir is offering #CompanionPasses to Atlanta residing frequent fliers! http://t.co/mdN5ED58ze,,2015-02-18 08:40:16 -0800,"Atlanta, Georgia",Eastern Time (US & Canada)
568087131748503553,positive,1.0,,,Southwest,,SuperB0wlTrophY,,0,@SouthwestAir thank you!!!,,2015-02-18 08:38:21 -0800,,
568086667258679296,positive,0.6955,,,Southwest,,JacobZiegler,,0,@SouthwestAir @love_dragonss oh my gosh,,2015-02-18 08:36:30 -0800,"Toronto, Canada",Atlantic Time (Canada)
568086184888561664,negative,1.0,Customer Service Issue,1.0,Southwest,,jaimegenova,,0,@SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it.,,2015-02-18 08:34:35 -0800,Tennessee,Central Time (US & Canada)
568086073814827008,negative,1.0,Customer Service Issue,1.0,Southwest,,SamanthaCaron,,0,@SouthwestAir it would be nice if I could talk to an agent rather than get caught up w/ a promotion &amp; then be hung up on,"[38.34274662, -122.32611925]",2015-02-18 08:34:09 -0800,CA,Pacific Time (US & Canada)
568086068135895040,negative,1.0,Can't Tell,0.6552,Southwest,,jaimegenova,,0,@SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into.,,2015-02-18 08:34:07 -0800,Tennessee,Central Time (US & Canada)
568085970983251968,positive,0.35,,0.0,Southwest,,_dragon_fruit_,,0,@SouthwestAir @love_dragonss LAUREN IM SCREAMING,,2015-02-18 08:33:44 -0800,Boston (sort of),Eastern Time (US & Canada)
568085962049216514,positive,1.0,,,Southwest,,Nick_Astalos,,0,@SouthwestAir @love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES,,2015-02-18 08:33:42 -0800,PostVegasDepression in Texsus,Eastern Time (US & Canada)
568085714744684544,positive,1.0,,,Southwest,,polaroiddragons,,0,@SouthwestAir you're the best,,2015-02-18 08:32:43 -0800,Texas,Central Time (US & Canada)
568085705479618560,negative,1.0,Customer Service Issue,1.0,Southwest,,jaimegenova,,0,"@SouthwestAir Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing.",,2015-02-18 08:32:41 -0800,Tennessee,Central Time (US & Canada)
568085571509334016,neutral,0.6889,,,Southwest,,svssywentz,,0,@SouthwestAir I've never met my favorite band and it would be sooo amazing to win destination dragons.,,2015-02-18 08:32:09 -0800,,
568085366441246720,positive,1.0,,,Southwest,,benamcswag,,0,@SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER,,2015-02-18 08:31:20 -0800,,Eastern Time (US & Canada)
568085308727808000,negative,1.0,Customer Service Issue,0.3756,Southwest,,jaimegenova,,0,@SouthwestAir Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before.,,2015-02-18 08:31:06 -0800,Tennessee,Central Time (US & Canada)
568085082746933248,neutral,1.0,,,Southwest,,polaroiddragons,,0,@SouthwestAir @love_dragonss AHHHH YES LAUREN,,2015-02-18 08:30:12 -0800,Texas,Central Time (US & Canada)
568084881303072770,positive,0.3543,,0.0,Southwest,,thirty_lives,,0,@SouthwestAir @love_dragonss holy fuckinf shit,,2015-02-18 08:29:24 -0800,ʞᴚoʎ   ʍǝu,Eastern Time (US & Canada)
568084860008570881,positive,0.6986,,,Southwest,,m_nimzzz,,0,@SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD,,2015-02-18 08:29:19 -0800,,Central Time (US & Canada)
568084748020649984,neutral,1.0,,,Southwest,,thirty_lives,,0,@SouthwestAir my birthday is February 24th which is the date of the imagine dragons in flight concert btw,,2015-02-18 08:28:53 -0800,ʞᴚoʎ   ʍǝu,Eastern Time (US & Canada)
568083999761010689,neutral,0.6831,,,Southwest,,DansBlueEyes,,0,@SouthwestAir @love_dragonss LAUREN HoLY SHT,,2015-02-18 08:25:54 -0800,The Sunshine State,Eastern Time (US & Canada)
568082817562898432,positive,1.0,,,Southwest,,love_dragonss,,0,@SouthwestAir Thank you thank you thank you,,2015-02-18 08:21:12 -0800,2/26/14,Eastern Time (US & Canada)
568082656413552640,negative,0.6476,Lost Luggage,0.6476,Southwest,,JohnGillenwater,,0,@SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help,,2015-02-18 08:20:34 -0800,Richmond and Virginia Beach,Eastern Time (US & Canada)
568082454336151552,neutral,1.0,,,Southwest,,DeltaSegmentFly,,0,@SouthwestAir  goes to court to gain access to @Delta gates at Love Field  http://t.co/ILqzmMJiYQ #deltanews,,2015-02-18 08:19:46 -0800,TRI CITIES (TRI),
568082378406682624,neutral,0.6354,,,Southwest,,emilyr1231234,,0,@SouthwestAir @love_dragonss LAUREN IM SCREAKJMF,,2015-02-18 08:19:28 -0800,Ig:@/imaginedragoner,
568081678272307201,negative,1.0,Customer Service Issue,0.6719,Southwest,,StJudeEnergy,,0,@SouthwestAir when will sw return to customer service?  Business travelers made sw now sw ignores us.,,2015-02-18 08:16:41 -0800,ABQ,Mountain Time (US & Canada)
568081316282916864,neutral,1.0,,,Southwest,,heatheralexis8,,0,@SouthwestAir are you guys gonna be giving away any tickets for @Imaginedragons at @VinylVegas? #DestinationDragons,,2015-02-18 08:15:14 -0800,Vegas,Pacific Time (US & Canada)
568080061372502016,neutral,0.6629999999999999,,0.0,Southwest,,DanaChristos,,0,@SouthwestAir @karajusto SWA is willing to follow up. FINALLY.,,2015-02-18 08:10:15 -0800,CT,Eastern Time (US & Canada)
568079810389549057,neutral,1.0,,,Southwest,,ERAU_CareerSvcs,,0,@SouthwestAir is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http://t.co/jLHM0x7UkB,,2015-02-18 08:09:15 -0800,"Florida, Arizona, Worldwide",Eastern Time (US & Canada)
568079239343439872,neutral,1.0,,,Southwest,,JoshPishPosh,,0,@SouthwestAir When does PV get approved? I am ready to go!!,,2015-02-18 08:06:59 -0800,"Sacramento, CA",
568078285520785408,neutral,1.0,,,Southwest,,Tarheelblue07,,0,@SouthwestAir #3854 ATL to RDU. Snow forecasted for Raleigh this evening.,,2015-02-18 08:03:12 -0800,,Quito
568078069568839680,negative,1.0,Can't Tell,0.348,Southwest,,BraniffMoot,,0,@SouthwestAir your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL,,2015-02-18 08:02:20 -0800,"Baltimore, MD/Wash. DC area",Eastern Time (US & Canada)
568077930783485952,neutral,1.0,,,Southwest,,chelle_ecoed,,0,@SouthwestAir Sorry! Thought I did. It's done now.,,2015-02-18 08:01:47 -0800,"Miami, FL",Eastern Time (US & Canada)
568077464892628993,negative,0.6535,Customer Service Issue,0.6535,Southwest,,Tarheelblue07,,0,@SouthwestAir No I have not.,,2015-02-18 07:59:56 -0800,,Quito
568076650782404608,negative,0.3695,Can't Tell,0.3695,Southwest,,saysorrychris,,0,@SouthwestAir yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday,,2015-02-18 07:56:42 -0800,Everywhere But Never Scared,Hawaii
568076399166140416,negative,0.6404,Lost Luggage,0.3408,Southwest,,blakeherpeche,,0,@SouthwestAir can @Sagerooski &amp; I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore.,,2015-02-18 07:55:42 -0800,PlanoTexas,Eastern Time (US & Canada)
568076081665679360,positive,1.0,,,Southwest,,jenicalindy,,0,"@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!",,2015-02-18 07:54:26 -0800,"Salt Lake City, UT",
568075679008468992,negative,1.0,Bad Flight,0.6458,Southwest,,oliviasdad1,,0,@SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. 😭😭,,2015-02-18 07:52:50 -0800,,
568074028990259200,neutral,0.6795,,0.0,Southwest,,jade_boucher,,0,@SouthwestAir when are you opening the flights beyond august 7th???,,2015-02-18 07:46:17 -0800,Windsor& Los Angeles-Cali Life,Pacific Time (US & Canada)
568072958821990400,positive,1.0,,,Southwest,,tbat08,,0,@SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!,,2015-02-18 07:42:02 -0800,"Nashville, tn ",Central Time (US & Canada)
568072079096061952,neutral,1.0,,,Southwest,,cej1124,,0,"@SouthwestAir Ahhhh! Sorry, just followed.",,2015-02-18 07:38:32 -0800,"Austin, TX, USA",Central Time (US & Canada)
568069670475071488,negative,1.0,Late Flight,1.0,Southwest,,AdrienneCorn,,0,@southwestair TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn’t enough. #freedrinkcoupons,,2015-02-18 07:28:58 -0800,Nashville/Franklin,Central Time (US & Canada)
568069616003629057,negative,1.0,Late Flight,1.0,Southwest,,MsPersia,,0,"@SouthwestAir she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs!",,2015-02-18 07:28:45 -0800,San Francisco,Pacific Time (US & Canada)
568069437506641920,negative,0.6739,Flight Attendant Complaints,0.3373,Southwest,,MsPersia,,0,@SouthwestAir I want to file a formal complaint against a disgruntled employee @ LaGuardia who ruined mltple people's travel plans yesterday,,2015-02-18 07:28:02 -0800,San Francisco,Pacific Time (US & Canada)
568067878546755584,positive,1.0,,,Southwest,,cej1124,,0,@SouthwestAir Awesome!!! Sending now.,,2015-02-18 07:21:51 -0800,"Austin, TX, USA",Central Time (US & Canada)
568066878192508928,neutral,1.0,,,Southwest,,bgawilson,,0,@SouthwestAir I left something on a plane landing at Midway last night because I am a responsible adult -- got a number for me to call? TY!,,2015-02-18 07:17:52 -0800,"Chicago, IL",Eastern Time (US & Canada)
568066302818058240,negative,1.0,Customer Service Issue,0.3748,Southwest,,cej1124,,0,@SouthwestAir Hi! Just got my TSA pre-check # &amp; put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated?,,2015-02-18 07:15:35 -0800,"Austin, TX, USA",Central Time (US & Canada)
568064339544051712,negative,0.6667,longlines,0.6667,Southwest,,aleczopf,,0,@SouthwestAir why do your MDW gates have so many fewer seats than your planes?,,2015-02-18 07:07:47 -0800,"New York, NY",Central Time (US & Canada)
568062804697202688,negative,1.0,Late Flight,1.0,Southwest,,AdrienneCorn,,0,@southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven’t waited days to get home #notokay,,2015-02-18 07:01:41 -0800,Nashville/Franklin,Central Time (US & Canada)
568059610969604096,positive,0.6573,,,Southwest,,ChrisWinn211,,0,@SouthwestAir Thank you!,,2015-02-18 06:48:59 -0800,"Worcester, MA ",Eastern Time (US & Canada)
568058224433340416,negative,0.6701,Customer Service Issue,0.3402,Southwest,,ChrisWinn211,,0,"@SouthwestAir There is no option just to Cancelled Flight? I don't want to change flight, I want to Cancelled Flight.",,2015-02-18 06:43:29 -0800,"Worcester, MA ",Eastern Time (US & Canada)
568058146729668608,positive,1.0,,,Southwest,,luvthispayne,,0,@SouthwestAir Thank you for your time!,,2015-02-18 06:43:10 -0800,Somewhere over the rainbow.,Atlantic Time (Canada)
568058084846911488,negative,1.0,Customer Service Issue,1.0,Southwest,,luvthispayne,,0,"@SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns.",,2015-02-18 06:42:56 -0800,Somewhere over the rainbow.,Atlantic Time (Canada)
568057887223894016,neutral,1.0,,,Southwest,,luvthispayne,,0,"@SouthwestAir In my letters to follow, I will be sure to include my Rewards Number, twitter handle, and email address.",,2015-02-18 06:42:08 -0800,Somewhere over the rainbow.,Atlantic Time (Canada)
568057812322021376,negative,0.6481,Bad Flight,0.6481,Southwest,,VibrantGene,,0,"@SouthwestAir Flight 2078 to Balt hit turbulence, babies cried, kids vomited. Chaos. Flight attendant Caroline was a superhero.",,2015-02-18 06:41:51 -0800,Most States in US,
568057671443750912,negative,0.6703,Late Flight,0.6703,Southwest,,luvthispayne,,0,"@SouthwestAir By the way the flight number was 1703, please feel free to fact check my complaints about leave time &amp; baggage time.",,2015-02-18 06:41:17 -0800,Somewhere over the rainbow.,Atlantic Time (Canada)
568056811401703424,neutral,0.6742,,,Southwest,,scatignani,,0,@SouthwestAir Finally got me home #BNASnow,,2015-02-18 06:37:52 -0800,Nashville Tennessee,Eastern Time (US & Canada)
568056741885288448,negative,1.0,Customer Service Issue,1.0,Southwest,,luvthispayne,,0,"@SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint &amp; a letter via mail will follow.",,2015-02-18 06:37:35 -0800,Somewhere over the rainbow.,Atlantic Time (Canada)
568056298937430016,negative,1.0,Can't Tell,0.6575,Southwest,,luvthispayne,,0,@SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences.,,2015-02-18 06:35:50 -0800,Somewhere over the rainbow.,Atlantic Time (Canada)
568056050877919232,negative,1.0,Customer Service Issue,0.6759,Southwest,,luvthispayne,,0,@SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse,,2015-02-18 06:34:51 -0800,Somewhere over the rainbow.,Atlantic Time (Canada)
568055996884619264,neutral,1.0,,,Southwest,,SYLFUS,,0,@SouthwestAir looking for cheap flight to vegas,,2015-02-18 06:34:38 -0800,,
568055766130827264,negative,0.6591,Flight Attendant Complaints,0.3409,Southwest,,sms0823,,0,@SouthwestAir please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection,,2015-02-18 06:33:43 -0800,,
568055724078706689,negative,1.0,Flight Booking Problems,0.6688,Southwest,,luvthispayne,,0,@SouthwestAir All I requested was a refund of my Reward Points that I used to purchase the flight and he refused.,,2015-02-18 06:33:33 -0800,Somewhere over the rainbow.,Atlantic Time (Canada)
568055480226066434,negative,1.0,Customer Service Issue,1.0,Southwest,,luvthispayne,,0,@SouthwestAir So today I call into Customer Service &amp; speak with Wendell Holton in the Dallas office &amp; I am told there is nothing he can do,,2015-02-18 06:32:35 -0800,Somewhere over the rainbow.,Atlantic Time (Canada)
568055279839023105,negative,1.0,Flight Attendant Complaints,0.6889,Southwest,,luvthispayne,,0,"@SouthwestAir We did not get a single answer from any Southwest personnel. After an hour's wait. No apologies, no explanation.",,2015-02-18 06:31:47 -0800,Somewhere over the rainbow.,Atlantic Time (Canada)
568055034296049664,negative,1.0,Lost Luggage,0.6799,Southwest,,luvthispayne,,0,"@SouthwestAir I, along with other passengers repeatedly asked Southwest personnel what was taking so long, where was our luggage.",,2015-02-18 06:30:48 -0800,Somewhere over the rainbow.,Atlantic Time (Canada)
568054955967418368,neutral,0.6569,,,Southwest,,dfwtower,,0,"@SouthwestAir took delivery of N8661A, a new Boeing 737-8H4 yesterday. http://t.co/5z9STyUQJ3 #DFW #DAL #airlines",,2015-02-18 06:30:30 -0800,DFW,Central Time (US & Canada)
568054866045747200,negative,1.0,longlines,0.3598,Southwest,,luvthispayne,,0,"@SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!",,2015-02-18 06:30:08 -0800,Somewhere over the rainbow.,Atlantic Time (Canada)
568054687993352192,negative,1.0,Late Flight,1.0,Southwest,,luvthispayne,,0,"@SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight",,2015-02-18 06:29:26 -0800,Somewhere over the rainbow.,Atlantic Time (Canada)
568054666216509441,negative,0.677,Lost Luggage,0.3761,Southwest,,fwmperkins,,0,@SouthwestAir 2 bags fly free!  So what's with all the carry-on's? #packingayak @BrianReganComic,,2015-02-18 06:29:21 -0800,"Zephyrhills, Florida",Eastern Time (US & Canada)
568054514617622528,negative,1.0,Bad Flight,1.0,Southwest,,luvthispayne,,0,@SouthwestAir First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate,,2015-02-18 06:28:44 -0800,Somewhere over the rainbow.,Atlantic Time (Canada)
568054330550587392,negative,1.0,Flight Attendant Complaints,0.34,Southwest,,luvthispayne,,0,@SouthwestAir I am completely displeased with the service I received on yesterday flying from LGA to ATL.,,2015-02-18 06:28:00 -0800,Somewhere over the rainbow.,Atlantic Time (Canada)
568053732929359872,positive,1.0,,,Southwest,,PaytonTaylor129,,1,@SouthwestAir Landed in Nashville! Thanks for taking care of us! http://t.co/RYXbPLgMnK,,2015-02-18 06:25:38 -0800,"Nashville, TN",Quito
568052354525696000,negative,0.6768,Flight Booking Problems,0.6768,Southwest,,DrewTuckerDPT,,0,@SouthwestAir when will you be accepting reservations past August 7?,,2015-02-18 06:20:09 -0800,"Memphis, TN",
568052343922507776,neutral,0.65,,,Southwest,,hchou,,0,@SouthwestAir Thanks I just sent a DM with this info.,,2015-02-18 06:20:07 -0800,"Seattle, WA",Pacific Time (US & Canada)
568051605247021056,positive,1.0,,,Southwest,,JeanmeF,,0,@SouthwestAir Thanks for the info! Have a good day.,,2015-02-18 06:17:11 -0800,"Suffolk County, New York",Eastern Time (US & Canada)
568051218477654016,negative,1.0,Flight Attendant Complaints,1.0,Southwest,,ReallyViki,,0,"@SouthwestAir FS4VE7 when I corrected the attendants error she gave me attitude made a rude show of taking back nuts&amp; said ""well i was Late Flight""",,2015-02-18 06:15:39 -0800,Central Jersey,Eastern Time (US & Canada)
568050804101410816,positive,1.0,,,Southwest,,foofiter,,0,@SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta,,2015-02-18 06:14:00 -0800,"Atlanta, GA USA",Eastern Time (US & Canada)
568050718772314112,neutral,0.6544,,0.0,Southwest,,OJ27Canelo,,0,"@SouthwestAir first time flyer, scheduled a (round)trip. set on departure date not sure on returning date, policy/fees on changing Re Flight",,2015-02-18 06:13:39 -0800,,
568049316582932480,negative,1.0,Can't Tell,0.6625,Southwest,,jilldhandy,,0,@SouthwestAir I just sent a screen shot of the incident report.,,2015-02-18 06:08:05 -0800,"College Station, TX",
568049201453469697,negative,0.6907,Can't Tell,0.3711,Southwest,,hollyharrisUSA,,0,@SouthwestAir I couldn't fly you today &amp; it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :(,,2015-02-18 06:07:38 -0800,"Austin, TX",Central Time (US & Canada)
568047468384002048,positive,0.6509,,,Southwest,,DeltaPoints,,0,"@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!",,2015-02-18 06:00:44 -0800,✈ Check ☟ out ☟ my blog ☟,Eastern Time (US & Canada)
568044275910512640,negative,1.0,Late Flight,1.0,Southwest,,JeanmeF,,0,@SouthwestAir Flight 4110 MCO to ISP delayed. Any details on why?,,2015-02-18 05:48:03 -0800,"Suffolk County, New York",Eastern Time (US & Canada)
568042869505654784,neutral,1.0,,,Southwest,,cassidychiarito,,0,@SouthwestAir when will you have flights for October 2015 available?,"[41.28597403, -72.44456912]",2015-02-18 05:42:28 -0800,,Atlantic Time (Canada)
568042046608580608,neutral,0.6737,,,Southwest,,akeeton31,,0,@SouthwestAir CEO discusses possibilities of NHL Vegas arena naming rights http://t.co/t3E4SH5xNg @SMUSportMgt #sportsbiz,,2015-02-18 05:39:12 -0800,"Dallas,TX",
568041723642961920,positive,1.0,,,Southwest,,Gabriel_Wren,,0,@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.,,2015-02-18 05:37:55 -0800,"Nashville, TN",Central Time (US & Canada)
568039503065174016,positive,1.0,,,Southwest,,benjikuriakose,,0,@SouthwestAir just did last night. Thanks for following up. :),,2015-02-18 05:29:05 -0800,"FL, US of A",Eastern Time (US & Canada)
568037842838024192,positive,1.0,,,Southwest,,AndreaPark20,,0,@SouthwestAir for the win as always- saved my day and got me on a direct to Orlando. 🎉🎉🎉,,2015-02-18 05:22:30 -0800,,Quito
568037591687270400,neutral,0.3727,,0.0,Southwest,,kd35ftw1,,0,@SouthwestAir Not possible to carry-on and put in a closet/overhead? Had success doing that with other airlines. Thanks,,2015-02-18 05:21:30 -0800,,
568034773156933632,neutral,1.0,,,Southwest,,TroyDWhite,,0,"@southwestair Hi, how do I add a flight to my account? Just created it",,2015-02-18 05:10:18 -0800,"Washington, D.C.",Eastern Time (US & Canada)
568028183267639297,positive,0.3356,,0.0,Southwest,,CourtSnod,,0,@SouthwestAir de-icing is important!,,2015-02-18 04:44:07 -0800,Tennessee Original,Central Time (US & Canada)
568027403462651905,positive,1.0,,,Southwest,,malimettt,,0,@SouthwestAir THANK YOU for finally making your boarding passes work with passbook,,2015-02-18 04:41:01 -0800,,Arizona
568024504057913344,neutral,0.7023,,,Southwest,,oldrelic007,,0,@SouthwestAir any delays today @CAKairport to Orlando?,,2015-02-18 04:29:29 -0800,,America/New_York
568015713836752896,neutral,1.0,,,Southwest,,itsangieohyeah,,0,@SouthwestAir so was there a winner for #DestinationDragons ???,,2015-02-18 03:54:34 -0800,Dodger Stadium | Disneyland,Pacific Time (US & Canada)
568014567089029120,neutral,0.6613,,,Southwest,,CaptPat48,,0,@SouthwestAir Thanks for reminding me about my upcoming trip to Florida but you really didn't need to... http://t.co/p6r5rt5Ow5,,2015-02-18 03:50:00 -0800,On the 757 Right Coast,Atlantic Time (Canada)
567996668320346112,neutral,0.6556,,,Southwest,,PaytonTaylor129,,1,"@SouthwestAir Today is going to be the day, I can feel it!  Thank y'all for your support throughout! We're coming home Nashville! #Octavia",,2015-02-18 02:38:53 -0800,"Nashville, TN",Quito
567983341405745152,positive,0.6383,,,Southwest,,torithompson13,,0,"@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. 🙏",,2015-02-18 01:45:55 -0800,"Nashville, Tn",
567982055503622144,negative,1.0,longlines,0.6742,Southwest,,Ardor_Creative,,0,@SouthwestAir  flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http://t.co/2Boh2Mh3cb,,2015-02-18 01:40:49 -0800,,Eastern Time (US & Canada)
567972426027565056,negative,1.0,Customer Service Issue,0.6633,Southwest,,hil_billy,,0,@SouthwestAir why is your website downnnnn :( ugh,,2015-02-18 01:02:33 -0800,,Eastern Time (US & Canada)
567969280752521216,neutral,1.0,,,Southwest,,cwsnodgras21,,0,@SouthwestAir @CourtSnod hopefully Nashville is open. I want to come home today,,2015-02-18 00:50:03 -0800,,Mountain Time (US & Canada)
567954287185125377,neutral,1.0,,,Southwest,,chelsiesedore,,0,@HillAConlin @SouthwestAir hi! get a solar charger from Amazon! Game changer to plug usb into charge. :),,2015-02-17 23:50:28 -0800,,
567951109677027328,negative,0.6917,Cancelled Flight,0.3803,Southwest,,lesleemitchell,,0,@SouthwestAir will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave,"[36.11159761, -86.7844525]",2015-02-17 23:37:51 -0800,,Central Time (US & Canada)
567943461476806656,negative,1.0,Damaged Luggage,1.0,Southwest,,jenharristmc,,0,@SouthwestAir Had a bad experience with them last week.  They broke my bicycle that I had brought with me to do a bike ride in Fla.  Why?,,2015-02-17 23:07:27 -0800,Marina Del Rey,Pacific Time (US & Canada)
567935883086688256,negative,1.0,Flight Booking Problems,0.6695,Southwest,,TinaIsBack,,0,“@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW” I've been rebooked 4 times!! Still stuck!! #SMH,"[40.71035967, -74.15721568]",2015-02-17 22:37:20 -0800,Nashville by way of New York,Central Time (US & Canada)
567933117610074113,negative,1.0,longlines,0.3633,Southwest,,ebennettr,,0,@SouthwestAir 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning.,,2015-02-17 22:26:21 -0800,,Atlantic Time (Canada)
567931567881875457,positive,1.0,,,Southwest,,MikeLeners,,0,"@SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless",,2015-02-17 22:20:12 -0800,"Oakland, CA",Central Time (US & Canada)
567921252901367808,neutral,1.0,,,Southwest,,OrlaandoCondee,,0,@SouthwestAir What are your services? What promotion you have at the moment? #ModeloDeNegocio #innovation #innovacion #BusinessModel,,2015-02-17 21:39:12 -0800,,Central Time (US & Canada)
567919829589442560,neutral,0.6805,,0.0,Southwest,,MikeLeners,,0,@SouthwestAir my bag was Late Flight-checked and put on a different flight from OAK-&gt;MSY. Having troubles tracking it down. Any help?,,2015-02-17 21:33:33 -0800,"Oakland, CA",Central Time (US & Canada)
567912504656965632,positive,1.0,,,Southwest,,nick_manfredi,,0,@SouthwestAir @JohnWayneAir Thank you both very much!!,,2015-02-17 21:04:27 -0800,,Alaska
567907935331971072,positive,0.685,,,Southwest,,Georga46,,0,@SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http://t.co/XXY2d2iMnP,,2015-02-17 20:46:17 -0800,"Clover, SC",Eastern Time (US & Canada)
567907813126582272,neutral,0.6831,,0.0,Southwest,,musgrel,,0,@SouthwestAir I'm trying to get home to Nashville. I've been stuck in Dallas 2 days will my flight get out in the morning,,2015-02-17 20:45:48 -0800,,Central Time (US & Canada)
567907483177582592,positive,1.0,,,Southwest,,kramie_aimer,,0,"@SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags.  Best airline ever.",,2015-02-17 20:44:29 -0800,Duke University Class of 2018,Atlantic Time (Canada)
567907070269198337,positive,1.0,,,Southwest,,walnut_head,,0,@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.,,2015-02-17 20:42:51 -0800,"Spokane, WA",
567906137938399232,positive,0.3634,,0.0,Southwest,,icehousepenguin,,0,@SouthwestAir hot stewardess flipped me off,,2015-02-17 20:39:09 -0800,"Roseville, California",
567902921829978112,negative,1.0,Lost Luggage,1.0,Southwest,,jpmanterola,,0,"@SouthwestAir where are our bags?
We have a tv show to film!!",,2015-02-17 20:26:22 -0800,"Tampa / St Petersburg ,Florida",Central Time (US & Canada)
567900433542488064,negative,1.0,Cancelled Flight,1.0,Southwest,,ColeyGirouard,,0,"@SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled",,2015-02-17 20:16:29 -0800,Washington D.C.,Atlantic Time (Canada)
567899634833690624,negative,1.0,longlines,0.341,Southwest,,waltacooks,,0,"@SouthwestAir update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags",,2015-02-17 20:13:18 -0800,,
567899604605218816,neutral,1.0,,,Southwest,,Tarheelblue07,,0,@SouthwestAir snow forecasted for Raleigh NC tomorrow night. Need to know if there's a plan to reschedule flights into RDU Wednesday night,,2015-02-17 20:13:11 -0800,,Quito
567899319157669888,neutral,0.6514,,0.0,Southwest,,rgritt,,0,@SouthwestAir I need some help with a reservation,,2015-02-17 20:12:03 -0800,"42.102725,-87.970154",Mountain Time (US & Canada)
567898236809277440,negative,1.0,Late Flight,0.6443,Southwest,,Kwilusz1,,0,"@SouthwestAir It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft",,2015-02-17 20:07:45 -0800,,Quito
567898186414710784,negative,1.0,Late Flight,0.385,Southwest,,waltacooks,,0,"@SouthwestAir really enjoying sitting at BWI with the door wide open and the a/c on as they fix a ""baggage error"" #sarcasm",,2015-02-17 20:07:33 -0800,,
567897629364850689,positive,0.6712,,0.0,Southwest,,Windslid3r,,0,@southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer,,2015-02-17 20:05:20 -0800,,Atlantic Time (Canada)
567896042093617153,negative,1.0,Bad Flight,0.6699,Southwest,,BenWGarton,,0,@SouthwestAir Engadget Theverge Wired reddit,,2015-02-17 19:59:02 -0800,"Oakdale, CA",Pacific Time (US & Canada)
567895533664120832,negative,1.0,Flight Attendant Complaints,1.0,Southwest,,DcRealityPunch,,0,"@southwestair,  Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID",,2015-02-17 19:57:00 -0800,,Hawaii
567892966980870144,negative,1.0,Customer Service Issue,1.0,Southwest,,AudgePodgerson,,0,@SouthwestAir when you're on hold with southwest for over 2 hours and it automatically hangs up on you. #iusedtoloveu http://t.co/tEFHpuWMdJ,,2015-02-17 19:46:48 -0800,Nashville,Greenland
567892874756501504,positive,1.0,,,Southwest,,BlueHighwayAdv,,0,@SouthwestAir has the best customer service!,,2015-02-17 19:46:26 -0800,"Raleigh, NC",
567890395322920960,positive,1.0,,,Southwest,,nicolebass12,,0,"@SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!",,2015-02-17 19:36:35 -0800,"Denver, CO",Eastern Time (US & Canada)
567888186967470080,negative,1.0,Cancelled Flight,1.0,Southwest,,ericcox122685,,0,@SouthwestAir this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW,,2015-02-17 19:27:49 -0800,,Central Time (US & Canada)
567887646162161664,negative,1.0,Lost Luggage,1.0,Southwest,,c_m_drummond,,0,@SouthwestAir I left my iPad on my flight 1831 from ERW to DEN. I opened claim 442998. It has so many memories on it. Plz help get it back.,,2015-02-17 19:25:40 -0800,,
567887502306050048,negative,1.0,Late Flight,0.3516,Southwest,,SunshineAlways1,,0,@SouthwestAir   Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!,,2015-02-17 19:25:06 -0800,,Central Time (US & Canada)
567887437998997504,negative,1.0,Customer Service Issue,1.0,Southwest,,Lionheart_Lisa,,0,@SouthwestAir No one wants to commit to saying if this plane is getting Cancelled Flighted or not. Customer relations is closed. Patience gone.,,2015-02-17 19:24:50 -0800,Hanging with Carmen Sandiego.,Central Time (US & Canada)
567887103465496576,negative,1.0,Late Flight,0.6285,Southwest,,Lionheart_Lisa,,0,"@SouthwestAir  Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab",,2015-02-17 19:23:30 -0800,Hanging with Carmen Sandiego.,Central Time (US & Canada)
567886632155680770,positive,1.0,,,Southwest,,brookem,,1,"@SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto",,2015-02-17 19:21:38 -0800,Dallas,London
567886422826307585,negative,1.0,Lost Luggage,1.0,Southwest,,diamuarch,,0,@SouthwestAir My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is!,,2015-02-17 19:20:48 -0800,,
567885982340636672,positive,1.0,,,Southwest,,Laulipop517,,0,@SouthwestAir thanks for your excellent response time and assistance! All set :),,2015-02-17 19:19:03 -0800,,
567883722948763648,negative,1.0,Late Flight,0.6702,Southwest,,librarymommy,,0,@SouthwestAir Finally got through after 3 hours and all set. Thanks.,,2015-02-17 19:10:04 -0800,Connecticut,Eastern Time (US & Canada)
567881925727113217,negative,1.0,Cancelled Flight,1.0,Southwest,,ericcox122685,,0,@SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted.,,2015-02-17 19:02:56 -0800,,Central Time (US & Canada)
567880908528832513,positive,1.0,,,Southwest,,ifucsam,,0,@SouthwestAir can't wait! Thanks for the response!❤️,"[39.73167173, -86.3559619]",2015-02-17 18:58:53 -0800,Indiana,Indiana (East)
567880664600698880,positive,1.0,,,Southwest,,GUbball05,,0,@SouthwestAir Got it covered. Thanks!,,2015-02-17 18:57:55 -0800,CO to CA,Pacific Time (US & Canada)
567880238962716672,negative,1.0,Customer Service Issue,0.6611,Southwest,,nickcaps3,,0,@SouthwestAir please help on hold forever to check in for flight,,2015-02-17 18:56:14 -0800,,
567879888490868736,negative,1.0,Customer Service Issue,0.6667,Southwest,,DanaChristos,,1,@SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE,,2015-02-17 18:54:50 -0800,CT,Eastern Time (US & Canada)
567879304593408001,negative,1.0,Cancelled Flight,1.0,Southwest,,DanaChristos,,1,@SouthwestAir can't believe how many paying customers you left high and dry with no reason for flight Cancelled Flightlations Monday out of BDL! Wow.,,2015-02-17 18:52:31 -0800,CT,Eastern Time (US & Canada)
567878436909228033,positive,1.0,,,Southwest,,MikiLuJames,,0,@SouthwestAir thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !!,,2015-02-17 18:49:04 -0800,,
567878239156338688,positive,1.0,,,Southwest,,mrc0421,,0,@SouthwestAir thanks!! We will see what happens!!,"[36.14488928, -86.68739667]",2015-02-17 18:48:17 -0800,,
567878205157281793,negative,1.0,Lost Luggage,0.6967,Southwest,,TStorm_Warning,,0,".@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods.",,2015-02-17 18:48:09 -0800,"Austin, TX",Central Time (US & Canada)
567876860647833600,neutral,1.0,,,Southwest,,skibowlruler,,0,"@SouthwestAir can u better define the ""plus one smaller type"" item on carry on requirements?.. small backpacks?",,2015-02-17 18:42:48 -0800,washington,Pacific Time (US & Canada)
567876290524495872,negative,1.0,Customer Service Issue,1.0,Southwest,,braadwise,,0,@SouthwestAir you're 4/4 on blowing it with your customer service. Shotwest Airlines.,,2015-02-17 18:40:32 -0800,"Rogue, USA",Pacific Time (US & Canada)
567875758053400576,positive,0.6372,,0.0,Southwest,,life_as_lane,,0,@SouthwestAir Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time!,,2015-02-17 18:38:25 -0800,,Central Time (US & Canada)
567875729045590017,negative,1.0,Cancelled Flight,1.0,Southwest,,PCDan76,,0,@SouthwestAir she made it standby after her flight was Cancelled Flighted for no reason. Almost 4hrs Late Flight.  Conf# FVF9YW  SWRR# 298033455,,2015-02-17 18:38:19 -0800,Park City,
567875308377911297,neutral,1.0,,,Southwest,,feetsanity,,0,@SouthwestAir I'm Flight Booking Problems a flight to Vegas. Any good promo codes??,,2015-02-17 18:36:38 -0800,,Pacific Time (US & Canada)
567875147941552128,negative,1.0,Customer Service Issue,1.0,Southwest,,b_jell27,,0,"@SouthwestAir very frustrated with your customer service.Open seats on earlier flight, $154 to change. What a rip off!!",,2015-02-17 18:36:00 -0800,,
567874892634304512,positive,1.0,,,Southwest,,gmckevitt112,,0,@SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now,,2015-02-17 18:34:59 -0800,Boston ,
567873196730421248,negative,0.6793,Can't Tell,0.3397,Southwest,,tracylegel,,0,"@SouthwestAir  you are over 40, please start acting your age and stop with the short-shorts!",,2015-02-17 18:28:15 -0800,,Central Time (US & Canada)
567872810770657280,positive,1.0,,,Southwest,,dominoeffect01,,0,@SouthwestAir thanks for your assistance..you guys ROCK!!💯,,2015-02-17 18:26:43 -0800,New Orleans/Dallas,Central Time (US & Canada)
567872411418247169,negative,1.0,Customer Service Issue,1.0,Southwest,,tomhsu4,,0,@SouthwestAir no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable.,,2015-02-17 18:25:08 -0800,,
567871270014025728,negative,1.0,Late Flight,0.6502,Southwest,,Lionheart_Lisa,,0,@SouthwestAir Why won't you let me leave Newark!?,,2015-02-17 18:20:35 -0800,Hanging with Carmen Sandiego.,Central Time (US & Canada)
567870895383015424,positive,1.0,,,Southwest,,BmoreSmurf,,0,"@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through)  Appreciate it!",,2015-02-17 18:19:06 -0800,Most likely Costco,Eastern Time (US & Canada)
567870311539933184,negative,1.0,Cancelled Flight,1.0,Southwest,,kevin_blank74,,0,"@SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!","[29.65350715, -95.26679505]",2015-02-17 18:16:47 -0800,,
567870045981929473,negative,1.0,Bad Flight,1.0,Southwest,,capejasuhoxa,,0,"@SouthwestAir According to TV passenger interviews, the landing was far from ""uneventful"" with heavy (panic) breaking to",,2015-02-17 18:15:44 -0800,Kalispell Montana,
567869456048865281,neutral,1.0,,,Southwest,,kd35ftw1,,0,@SouthwestAir can you outline the policies for both scenarios?,,2015-02-17 18:13:23 -0800,,
567869273109958656,neutral,0.6578,,0.0,Southwest,,suevannasing,,0,@SouthwestAir who should I contact about a missing Rapid Rewards credit?,,2015-02-17 18:12:39 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
567869191002263553,negative,1.0,Cancelled Flight,1.0,Southwest,,ZacDeFran,,0,@SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?,,2015-02-17 18:12:20 -0800,Tennessee,Central Time (US & Canada)
567868770284208128,neutral,0.669,,,Southwest,,da_kr,,0,"@SouthwestAir @travelportland welcome to Portland. Sun, Mt hood and Southwest. http://t.co/y3SAHVX3Zk",,2015-02-17 18:10:39 -0800,,Hawaii
567866673325285376,negative,1.0,Cancelled Flight,0.6723,Southwest,,JustJonnE,,0,@SouthwestAir  why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM,,2015-02-17 18:02:20 -0800,,
567866511626346496,negative,0.6948,Can't Tell,0.3522,Southwest,,joycarmody,,0,@SouthwestAir not very helpful trying to get out of Nashville.Should waive change fee for 2/18.,,2015-02-17 18:01:41 -0800,Tampa,
567865403101298688,neutral,1.0,,,Southwest,,benjikuriakose,,0,"@SouthwestAir still haven't been able to get through, thanks for responding",,2015-02-17 17:57:17 -0800,"FL, US of A",Eastern Time (US & Canada)
567864832235405313,negative,1.0,longlines,0.6675,Southwest,,boudecia7,,0,"@SouthwestAir thanks, but they told him he couldn’t a few hours ago, then my plane left  after I tried to do it. Stuck waiting for hours now",,2015-02-17 17:55:01 -0800,,Pacific Time (US & Canada)
567863933018640384,neutral,1.0,,,Southwest,,geekstiel,,0,@SouthwestAir has the winner for #DestinationDragons been announced yet? If not when will they be??,,2015-02-17 17:51:26 -0800,,Atlantic Time (Canada)
567863445422546944,positive,0.6392,,,Southwest,,craigthall,,0,@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.,,2015-02-17 17:49:30 -0800,,Eastern Time (US & Canada)
567863197341847552,positive,0.6889,,0.0,Southwest,,DubCook,,0,"@SouthwestAir Yeah, we figured it out.  Thanks.",,2015-02-17 17:48:31 -0800,"Downtown Dallas, Texas",Central Time (US & Canada)
567862240419934208,positive,1.0,,,Southwest,,TTpKP12,,0,@SouthwestAir thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! #pumped,,2015-02-17 17:44:43 -0800,,Central Time (US & Canada)
567861645084631041,negative,0.6559,Lost Luggage,0.6559,Southwest,,JacobNantz,,0,@SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow &amp; it's not here; can we expect compensation?,,2015-02-17 17:42:21 -0800,CHICAGO-STL,Hawaii
567861140895580160,neutral,0.3654,,0.0,Southwest,,_MulaZoe,,0,@SouthwestAir  I got rebooked for tomorrow,,2015-02-17 17:40:20 -0800,Classified ✈️✈️✈️,Eastern Time (US & Canada)
567860982422306816,positive,0.6492,,,Southwest,,JavaySharane,,0,"@SouthwestAir Hi! I just saw a Black History month commercial on TV &amp; Im excited! In support of this month,will you all grant me 1 free trip",,2015-02-17 17:39:43 -0800,Atlanta,
567860325179072512,negative,1.0,Late Flight,1.0,Southwest,,NLPaquet,,0,@SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement  1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy.,,2015-02-17 17:37:06 -0800,New Hampshire,
567859569621372928,positive,1.0,,,Southwest,,1malindac,,0,"@SouthwestAir though I work for another major airline,  I LOVE your Black history month commercial. I Thank you.",,2015-02-17 17:34:06 -0800,,
567859338615865344,negative,0.667,Damaged Luggage,0.667,Southwest,,cassiegage,,0,@SouthwestAir No. We were in a large group. Majority of the 30+ bags were soaked.,,2015-02-17 17:33:11 -0800,Oklahoma City,Central Time (US & Canada)
567858373527470080,positive,1.0,,,Southwest,,Capt_Smirk,,0,@SouthwestAir Black History Commercial is really sweet. Well done.,,2015-02-17 17:29:21 -0800,La Florida,Eastern Time (US & Canada)
567858173282906112,negative,1.0,Lost Luggage,1.0,Southwest,,Foxycleo13,,0,@SouthwestAir even with the 50$ voucher for picking up my bag,,2015-02-17 17:28:33 -0800,"Memphis, TN",Central Time (US & Canada)
567858076285452288,negative,1.0,Lost Luggage,0.6413,Southwest,,Foxycleo13,,0,"@SouthwestAir there... from my first interaction with your people this morning, after bad weather, sorry but I wont be flying with you again",,2015-02-17 17:28:10 -0800,"Memphis, TN",Central Time (US & Canada)
567857591222603776,negative,1.0,Lost Luggage,1.0,Southwest,,Foxycleo13,,0,@SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were,,2015-02-17 17:26:14 -0800,"Memphis, TN",Central Time (US & Canada)
567856422030942208,positive,1.0,,,Southwest,,iBHoody,,0,@SouthwestAir much respect!,,2015-02-17 17:21:35 -0800,soundcloud.com/ibhoody ,Central Time (US & Canada)
567856355907760128,negative,0.7259,Customer Service Issue,0.7259,Southwest,,MikiLuJames,,0,@SouthwestAir it's not letting me DM you !!,,2015-02-17 17:21:20 -0800,,
567855736665051136,neutral,0.7185,,0.0,Southwest,,sammi_jon3s,,1,@SouthwestAir @Imaginedragons when are we gonna know I have a math test tomoro and I can't concentrate😭😭 #DestinationDragons,,2015-02-17 17:18:52 -0800,,
567855640640516096,positive,1.0,,,Southwest,,DebMoshier,,0,@SouthwestAir Thank you!  #thankful #feelingtheluv,,2015-02-17 17:18:29 -0800,,
567853059419856896,negative,0.6413,Bad Flight,0.6413,Southwest,,narrysslippers,,0,@SouthwestAir Im just praying you get me home alive,,2015-02-17 17:08:14 -0800,0/5 0/4,Eastern Time (US & Canada)
567851763136491520,negative,1.0,Can't Tell,1.0,Southwest,,iGarryC,,0,@SouthwestAir I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020,,2015-02-17 17:03:05 -0800,Lubbock Texas,Central Time (US & Canada)
567847571223388160,negative,1.0,Can't Tell,0.3501,Southwest,,AshleyMarie_TIU,,0,@SouthwestAir what's up with these delays?! Throw some priority boarding my way &amp; I'll forgive you!! 👍 #southwest #southwestairlines,,2015-02-17 16:46:25 -0800,HOOSiER STATE,Eastern Time (US & Canada)
567845681768968192,positive,1.0,,,Southwest,,beccalauren2011,,0,@SouthwestAir I got it added thank you! :),,2015-02-17 16:38:55 -0800,"SMALL TOWN, USA",Central Time (US & Canada)
567843845247016960,positive,0.6703,,,Southwest,,TJGoertz,,0,"@SouthwestAir Great, thank you. Best of luck dealing with this horrible winter.",,2015-02-17 16:31:37 -0800,Toronto,Eastern Time (US & Canada)
567843646881599489,positive,1.0,,,Southwest,,bobbyjsav,,0,@SouthwestAir thank you :-),,2015-02-17 16:30:50 -0800,,
567843309349036032,negative,1.0,Flight Booking Problems,0.6985,Southwest,,MikiLuJames,,0,@SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad,,2015-02-17 16:29:29 -0800,,
567843014300692480,negative,0.6799,Customer Service Issue,0.3502,Southwest,,Frankie_Moulton,,0,"@SouthwestAir I keep getting disconnected after choosing the option ""unused travel funds"" on your automated customer service line! SOS","[33.42067535, -111.93155126]",2015-02-17 16:28:19 -0800,"Portland,OR--Tempe,AZ",Pacific Time (US & Canada)
567840923008237568,neutral,1.0,,,Southwest,,DontenPhoto,,0,@SouthwestAir Flight 3111 (N614SW) departs @MCO enroute to Indianapolis International Airport http://t.co/qefKFWZo7d,,2015-02-17 16:20:00 -0800,"Englewood, Florida",Eastern Time (US & Canada)
567840732305858560,negative,1.0,Can't Tell,0.6366,Southwest,,Rusty_Lewis,,0,@SouthwestAir Being old I will miss my connection and can sleep at OAK or get a hotel on my own dime rubs me the wrong way. I wasn’t Late Flight.,,2015-02-17 16:19:15 -0800,,Pacific Time (US & Canada)
567838174816395264,negative,1.0,Can't Tell,1.0,Southwest,,TRomano22,,0,@SouthwestAir Not your finest moment in Boston right now!,,2015-02-17 16:09:05 -0800,,Eastern Time (US & Canada)
567836660899057664,negative,1.0,Lost Luggage,1.0,Southwest,,Foxycleo13,,0,"@SouthwestAir MY BAGS ARE. 1st woman said it would be there on the next flight... not there, so now Ive got nothing. Big wigs help me out",,2015-02-17 16:03:04 -0800,"Memphis, TN",Central Time (US & Canada)
567835334572130304,neutral,1.0,,,Southwest,,JennOlsen7,,0,@SouthwestAir can I use points to book a rental car?,,2015-02-17 15:57:48 -0800,,
567833247242264577,negative,0.6224,Customer Service Issue,0.6224,Southwest,,scottglass70,,0,"@SouthwestAir no, thanks. I think we have it straight!",,2015-02-17 15:49:30 -0800,"Midlothian, Virginia",
567833231434723328,positive,1.0,,,Southwest,,jonshell,,0,@SouthwestAir Thanks for taking care of me Today!  Michele rocked the customer service! Gate 25 HOU,,2015-02-17 15:49:26 -0800,,
567831380157206528,negative,1.0,Cancelled Flight,0.6484,Southwest,,TravelWithSuze,,0,@SouthwestAir paid for my own $200 rental car just to not go through this for the 3rd day  :(,,2015-02-17 15:42:05 -0800,"New York, NY",
567831245260005376,positive,1.0,,,Southwest,,TaeMadden,,0,@SouthwestAir I did. Thank you.,,2015-02-17 15:41:33 -0800,I forgot - Earth Maybe??,
567831160748916736,negative,0.6787,Customer Service Issue,0.6787,Southwest,,JoyHaynes,,0,@SouthwestAir thanks! I expected a wait... Just not that long. :),,2015-02-17 15:41:13 -0800,"Franklin, TN",Central Time (US & Canada)
567831075763003393,negative,1.0,Cancelled Flight,1.0,Southwest,,TravelWithSuze,,0,@SouthwestAir understand weather is an issue but on time Cancelled Flighted reinstated Cancelled Flighted with hardly any updates and doing nothing for me= :(,,2015-02-17 15:40:52 -0800,"New York, NY",
567830740373868544,positive,1.0,,,Southwest,,nmillerche,,0,"Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms.",,2015-02-17 15:39:32 -0800,"Eastern Time, United States",Atlantic Time (Canada)
567830627219939328,negative,1.0,Can't Tell,0.3648,Southwest,,TravelWithSuze,,0,@SouthwestAir sadly didn't get much help ... As a travel agent this is so disappointing to me.,,2015-02-17 15:39:05 -0800,"New York, NY",
567830505414103040,negative,0.6693,Flight Booking Problems,0.3496,Southwest,,ursonate,,0,"@SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd.",,2015-02-17 15:38:36 -0800,"boston, ma",Eastern Time (US & Canada)
567830500095688704,negative,1.0,Flight Booking Problems,1.0,Southwest,,TravelWithSuze,,0,@SouthwestAir me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had,,2015-02-17 15:38:35 -0800,"New York, NY",
567830414615662592,negative,1.0,Customer Service Issue,1.0,Southwest,,lablakeh,,0,@SouthwestAir has the worst customer service on earth. Will never fly that airline again.,,2015-02-17 15:38:15 -0800, Ole Miss • ATL ,Central Time (US & Canada)
567830279809937408,negative,1.0,Cancelled Flight,1.0,Southwest,,TravelWithSuze,,0,@SouthwestAir flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused,,2015-02-17 15:37:43 -0800,"New York, NY",
567829997668470785,negative,0.6566,Late Flight,0.3385,Southwest,,DontenPhoto,,0,@SouthwestAir Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http://t.co/fd4SnvKIeM,,2015-02-17 15:36:35 -0800,"Englewood, Florida",Eastern Time (US & Canada)
567829689600892928,neutral,1.0,,,Southwest,,jjenreich,,0,@SouthwestAir how are flights looking for tomorrow morning from #Nashville (BNA) to Fort Lauderdale (FLL) ?!,,2015-02-17 15:35:22 -0800,Fort Lauderdale,Central Time (US & Canada)
567829387485130752,positive,1.0,,,Southwest,,MeredithAdams23,,0,@SouthwestAir Awesome - thanks!,,2015-02-17 15:34:10 -0800,Dallas,Central Time (US & Canada)
567828625388609536,negative,1.0,Late Flight,1.0,Southwest,,bfree007,,0,@SouthwestAir @poisonpill76 im in same boat.. 8am flight to Jacksonville... Get me out of here!!,,2015-02-17 15:31:08 -0800,"Nashville,TN",
567827255088390144,negative,0.6724,Cancelled Flight,0.6724,Southwest,,poisonpill76,,0,@SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be?,,2015-02-17 15:25:41 -0800,,Central Time (US & Canada)
567826899776446464,neutral,1.0,,,Southwest,,mrc0421,,0,@SouthwestAir think flight 1945 from BNA to LAX will get off the ground tomorrow??? #please #snowbama,"[36.14487986, -86.68740641]",2015-02-17 15:24:17 -0800,,
567826761141985280,positive,1.0,,,Southwest,,floridacarolina,,0,"@SouthwestAir really appreciate the follow up, I always fly with y'all for a reason!",,2015-02-17 15:23:44 -0800,"Nashville, TN",Central Time (US & Canada)
567825886449250304,positive,0.6927,,,Southwest,,lucky_dawg7,,0,@SouthwestAir All pieces were found and safely delivered to our home this afternoon.,,2015-02-17 15:20:15 -0800,Seattle area,Pacific Time (US & Canada)
567823996852428801,negative,1.0,Customer Service Issue,0.3653,Southwest,,pjta22one,,0,@SouthwestAir stop ur bs promos of ✈️anywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks,,2015-02-17 15:12:45 -0800,,
567823967555178496,neutral,0.6667,,0.0,Southwest,,thnk2x,,0,@SouthwestAir I have been in contact and know there are changes but it's a destination you should really evaluate! Thanks,,2015-02-17 15:12:38 -0800,"Do as you wish, with integrity",Pacific Time (US & Canada)
567823930985091072,negative,0.6739,Can't Tell,0.3478,Southwest,,TinaIsBack,,0,@SouthwestAir I know one thing @Delta would NEVER treat their customers like this!!!!,"[40.65954723, -74.16986421]",2015-02-17 15:12:29 -0800,Nashville by way of New York,Central Time (US & Canada)
567823459276877824,negative,1.0,Customer Service Issue,1.0,Southwest,,TinaIsBack,,2,@SouthwestAir why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service,"[40.65958823, -74.16987822]",2015-02-17 15:10:36 -0800,Nashville by way of New York,Central Time (US & Canada)
567823244549480448,negative,1.0,Cancelled Flight,1.0,Southwest,,TinaIsBack,,1,@SouthwestAir 4 flights Cancelled Flightled in one week?! Customer Service is 💩💩💩💩,"[40.65951726, -74.16980326]",2015-02-17 15:09:45 -0800,Nashville by way of New York,Central Time (US & Canada)
567822994925441025,negative,1.0,Cancelled Flight,1.0,Southwest,,TinaIsBack,,3,@SouthwestAir I have had 4 flights Cancelled Flightled through yall!!!! Im sick of it 😠😠,"[40.65947097, -74.16982402]",2015-02-17 15:08:46 -0800,Nashville by way of New York,Central Time (US & Canada)
567822780135124992,negative,1.0,Customer Service Issue,1.0,Southwest,,Mselite25,,4,@SouthwestAir very poor customer service thru out each of my cxl flights😔 I should've flew @Delta,,2015-02-17 15:07:55 -0800,Rite behind my $$,Mountain Time (US & Canada)
567821242029359104,negative,1.0,Customer Service Issue,1.0,Southwest,,TinaIsBack,,0,@SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!!,"[40.65957477, -74.17018971]",2015-02-17 15:01:48 -0800,Nashville by way of New York,Central Time (US & Canada)
567820713156943872,positive,0.6632,,,Southwest,,pet1713,,0,@SouthwestAir El Paso deals....May❤❤❤😍🌏,"[30.0554953, -95.1659332]",2015-02-17 14:59:42 -0800,Houston TX,Eastern Time (US & Canada)
567820352329523200,negative,1.0,Customer Service Issue,1.0,Southwest,,Laulipop517,,0,"@SouthwestAir can't checkin online for 2:00 flight tmrw fr. Cancun. ""Undefined error"" &amp; 800# not working.Family of 4 don't want Cgroup! Help",,2015-02-17 14:58:16 -0800,,
567819541939494913,negative,1.0,Customer Service Issue,1.0,Southwest,,swood40,,0,@SouthwestAir Does anyone ever answer your phone? #poor,,2015-02-17 14:55:03 -0800,"Sunrise Beach, MO",Central Time (US & Canada)
567819359255810048,negative,1.0,Late Flight,0.3735,Southwest,,chi_ab,,0,@SouthwestAir we are 2 mins from departure of 4125 and no announced update nor an update to on time status. Everyone just standing. #comeon,,2015-02-17 14:54:19 -0800,Chicago,Central Time (US & Canada)
567818783616954369,negative,0.6477,Late Flight,0.6477,Southwest,,Cody_Butler,,0,@SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!,,2015-02-17 14:52:02 -0800,"College Station, Texas",Central Time (US & Canada)
567818765888557056,negative,1.0,Customer Service Issue,1.0,Southwest,,swood40,,0,@SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up,,2015-02-17 14:51:58 -0800,"Sunrise Beach, MO",Central Time (US & Canada)
567817558418804737,neutral,1.0,,,Southwest,,cjc925,,0,"@SouthwestAir I know it is hard to predict, but how are flights from Dallas to Nashville tomorrow AM?",,2015-02-17 14:47:10 -0800,"ÜT: 35.935585,-86.886267",Eastern Time (US & Canada)
567817455234715649,negative,0.6803,Can't Tell,0.6803,Southwest,,ishboo3002,,0,@SouthwestAir Any plans to make the southwest app for Android not crappy?,,2015-02-17 14:46:45 -0800,"Tucson, AZ",Pacific Time (US & Canada)
567816909816635392,positive,0.6775,,,Southwest,,andresjuarezlop,,0,@SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.,,2015-02-17 14:44:35 -0800,San Antonio,Central Time (US & Canada)
567815252881977344,negative,1.0,Damaged Luggage,1.0,Southwest,,DecembriaDawn,,0,@SouthwestAir thanks for taking such good care of my luggage... http://t.co/PIvxean3jY,,2015-02-17 14:38:00 -0800,"Los Angeles, New Orleans!",
567814896965124096,negative,1.0,Cancelled Flight,1.0,Southwest,,kyddsr,,0,"@SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights!",,2015-02-17 14:36:35 -0800,"nashville, tn",Central Time (US & Canada)
567814300594769920,positive,1.0,,,Southwest,,GTCrudeOil,,0,@SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days.,"[36.0212589, -86.5447783]",2015-02-17 14:34:13 -0800,,
567814095626575873,neutral,0.6552,,0.0,Southwest,,ms__amandaaa,,0,@SouthwestAir iiiii need help with my flight schedule!!! haha,,2015-02-17 14:33:24 -0800,on the water☀,Eastern Time (US & Canada)
567813976492417024,negative,1.0,Can't Tell,0.6591,Southwest,,BenWGarton,,0,@SouthwestAir can you make a premium wifi that I can pay $30 for that is decent? #slow-fi,,2015-02-17 14:32:56 -0800,"Oakdale, CA",Pacific Time (US & Canada)
567813189334790144,positive,1.0,,,Southwest,,SimonOh,,0,@SouthwestAir About time...and just in time for my next flight Thursday.,,2015-02-17 14:29:48 -0800,"Campbell, CA",Pacific Time (US & Canada)
567813060027772928,negative,1.0,Customer Service Issue,1.0,Southwest,,sjcourson,,0,@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional,,2015-02-17 14:29:17 -0800,St. Petersburg,Eastern Time (US & Canada)
567812709342822400,negative,1.0,Customer Service Issue,0.6651,Southwest,,life_as_lane,,0,"@SouthwestAir I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours, so might want to look at efficiency there.",,2015-02-17 14:27:54 -0800,,Central Time (US & Canada)
567812544099827712,negative,1.0,Can't Tell,0.6904,Southwest,,gmckevitt112,,0,@SouthwestAir I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever,,2015-02-17 14:27:14 -0800,Boston ,
567811776025468929,negative,0.6722,Can't Tell,0.6722,Southwest,,justjananicole,,0,@SouthwestAir done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime ✈️💺,,2015-02-17 14:24:11 -0800,"Baltimore, MD",Eastern Time (US & Canada)
567811713870876672,negative,1.0,Late Flight,0.3544,Southwest,,HannaPioske,,0,"@SouthwestAir not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k",,2015-02-17 14:23:56 -0800,CSB/SJU,Central Time (US & Canada)
567811407309185024,neutral,1.0,,,Southwest,,brentreichert,,0,@SouthwestAir On flight 771 tomorrow (Wed 2/18) DEN-BNA. Will we be delayed or Cancelled Flightled?,,2015-02-17 14:22:43 -0800,Boulder,Pacific Time (US & Canada)
567811142924656640,negative,0.6495,Flight Booking Problems,0.6495,Southwest,,Tinygami,,0,@SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :(,,2015-02-17 14:21:40 -0800,Michigan,Tehran
567811093369790464,neutral,0.6857,,0.0,Southwest,,babyluv590,,0,@SouthwestAir we're flying out tomorrow! PLEASE DONT Cancelled Flight!! Lol 😜✈️,,2015-02-17 14:21:28 -0800,murfreesboro,Pacific Time (US & Canada)
567810419672268800,positive,0.3474,,0.0,Southwest,,Its_Afton,,0,@SouthwestAir No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens ☺️,,2015-02-17 14:18:48 -0800,"Nashville, TN",Eastern Time (US & Canada)
567809695260639232,negative,1.0,Customer Service Issue,1.0,Southwest,,melilam,,0,@SouthwestAir I do need help Cancelled Flighting my flight back. Your calls times are ridiculous.,,2015-02-17 14:15:55 -0800," NASHVILLE,TN ",Central Time (US & Canada)
567806843310907392,positive,1.0,,,Southwest,,climbforee,,0,@southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C,"[0.0, 0.0]",2015-02-17 14:04:35 -0800,http://goo.gl/eZTfG,Arizona
567806786331234305,negative,1.0,Customer Service Issue,1.0,Southwest,,HannaPioske,,0,"@SouthwestAir your customer service is terrible, you're terrible, thought you should know.",,2015-02-17 14:04:21 -0800,CSB/SJU,Central Time (US & Canada)
567806501402976257,neutral,1.0,,,Southwest,,livvyports16,,1,@SouthwestAir when will the winners of #DestinationDragons be announced?,,2015-02-17 14:03:13 -0800,,
567805887319912448,positive,1.0,,,Southwest,,DascenzoFan,,0,@SouthwestAir Awwweesssooomee!,,2015-02-17 14:00:47 -0800,"Tucson, AZ",Arizona
567805714216792064,negative,0.6729,Can't Tell,0.6729,Southwest,,DebMoshier,,0,@SouthwestAir my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts,,2015-02-17 14:00:06 -0800,,
567804718886711296,neutral,0.6684,,,Southwest,,nujoud,,0,"@SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end.",,2015-02-17 13:56:08 -0800,,
567803969235390464,neutral,0.7113,,,Southwest,,climbforee,,0,@southwestair TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http://t.co/8WBzOrRn3C,"[0.0, 0.0]",2015-02-17 13:53:10 -0800,http://goo.gl/eZTfG,Arizona
567802999880552448,negative,1.0,Customer Service Issue,1.0,Southwest,,swood40,,0,@SouthwestAir You officially have the worst customer service of any airline I've ever dealt with. #southwestairlines #poor,,2015-02-17 13:49:19 -0800,"Sunrise Beach, MO",Central Time (US & Canada)
567802937394655232,neutral,1.0,,,Southwest,,Owen091612,,0,@SouthwestAir think you need to follow me for a DM,,2015-02-17 13:49:04 -0800,,
567802829567467520,negative,1.0,Customer Service Issue,1.0,Southwest,,Faultie,,0,@SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk.,,2015-02-17 13:48:38 -0800,D.C.,
567802752677457920,negative,1.0,Cancelled Flight,0.3586,Southwest,,Owen091612,,0,@SouthwestAir had to rebook through Atlanta &amp; now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business,,2015-02-17 13:48:20 -0800,,
567802649526976512,neutral,0.6289,,0.0,Southwest,,andresjuarezlop,,0,@SouthwestAir When do you all expect to open the reservation through November?,,2015-02-17 13:47:55 -0800,San Antonio,Central Time (US & Canada)
567801645795643393,positive,1.0,,,Southwest,,EAdamshick,,0,@SouthwestAir Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10/10,,2015-02-17 13:43:56 -0800,,
567801559788068864,neutral,0.6392,,0.0,Southwest,,scatignani,,0,@SouthwestAir When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning?,,2015-02-17 13:43:35 -0800,Nashville Tennessee,Eastern Time (US & Canada)
567801079388471296,positive,0.6679999999999999,,0.0,Southwest,,gitmo234,,0,"@SouthwestAir your social media team just said ""sorry"". Thankfully submitting a complaint got resolution from an amazing rep who called.",,2015-02-17 13:41:41 -0800,,Eastern Time (US & Canada)
567800801248161792,neutral,0.6479,,0.0,Southwest,,scatignani,,0,"@SouthwestAir I'm scheduled to come back tomorrow, finally but I don't know SWA hasn't flown out of @Fly_Nashville yet but @Delta has",,2015-02-17 13:40:34 -0800,Nashville Tennessee,Eastern Time (US & Canada)
567800671572926464,negative,1.0,Cancelled Flight,1.0,Southwest,,PCDan76,,0,"@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san
Thanks a lot southwest!",,2015-02-17 13:40:03 -0800,Park City,
567800574051151872,negative,0.9277,Customer Service Issue,0.4821,Southwest,negative,scatignani,"Cancelled Flight
Customer Service Issue",0,@SouthwestAir I never got a Cancelled Flightlation text from this morning either #bushleague or a number to call #weakservice,,2015-02-17 13:39:40 -0800,Nashville Tennessee,Eastern Time (US & Canada)
567800329824399360,positive,1.0,,,Southwest,,Mak3my_Dae,,0,@SouthwestAir knows whats up! That #BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with #SouthWestAirlines,,2015-02-17 13:38:42 -0800,Maryland,Eastern Time (US & Canada)
567799932897210368,negative,1.0,Can't Tell,1.0,Southwest,,savitz,,0,@SouthwestAir too Late Flight now,,2015-02-17 13:37:07 -0800,"Palo Alto, California",Pacific Time (US & Canada)
567799259224940544,neutral,1.0,,,Southwest,,atxgirlmali,,0,@SouthwestAir can u get me on flt #3768 instead of #2522 rt now,,2015-02-17 13:34:27 -0800,,Eastern Time (US & Canada)
567796413880397825,negative,0.6327,Customer Service Issue,0.3571,Southwest,,BenSnider12,,0,@SouthwestAir no but seriously wtf? #nochill http://t.co/esd3XD5V1r,,2015-02-17 13:23:08 -0800,,Arizona
567796276100886528,negative,1.0,Customer Service Issue,0.6555,Southwest,,MaryPietrzyk,,0,@SouthwestAir Yes but they couldn't explain the 2 hour and 45 minute hold time.,,2015-02-17 13:22:36 -0800,"Washington, DC",
567793635892174848,negative,1.0,Cancelled Flight,1.0,Southwest,,Faultie,,0,@SouthwestAir MCO-&gt;DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. @united and @USAirways didn't Cancelled Flight. SWA=mistake.,"[38.73693556, -90.35367062]",2015-02-17 13:12:06 -0800,D.C.,
567793538134716417,neutral,1.0,,,Southwest,,kd35ftw1,,0,"@SouthwestAir can i take my electric skateboard on a domestic flight? if so, do same policies listed on your site for regular boards apply?",,2015-02-17 13:11:43 -0800,,
567791323597524992,neutral,1.0,,,Southwest,,JennOlsen7,,0,@SouthwestAir what is DM?,,2015-02-17 13:02:55 -0800,,
567791182199197697,positive,1.0,,,Southwest,,annapolitx,,0,@SouthwestAir your employees were great!,,2015-02-17 13:02:21 -0800,"Washington, DC",Central Time (US & Canada)
567790581901971456,neutral,1.0,,,Southwest,,famousswan,,0,@SouthwestAir confirmation number for new reservation is FP9M6Y I am traveling with a 3 year old. please email? jennifer.cascino@gmail.com,,2015-02-17 12:59:58 -0800,,
567790510502371328,negative,0.6701,Bad Flight,0.3608,Southwest,,ginnyrajnes,,0,@SouthwestAir: why no charging station in SAN?,,2015-02-17 12:59:41 -0800,"baltimore,  md",
567789749013086208,positive,0.6957,,0.0,Southwest,,floridacarolina,,0,"@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring",,2015-02-17 12:56:39 -0800,"Nashville, TN",Central Time (US & Canada)
567788514952368129,positive,1.0,,,Southwest,,andersonmindy,,0,@SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan,"[38.98057249, -76.73463232]",2015-02-17 12:51:45 -0800,East Coast,Atlantic Time (Canada)
567787583138230272,neutral,1.0,,,Southwest,,FoxyShred,,0,@SouthwestAir you need this song for your next commercial!  https://t.co/jU9rHZ4RQc. #SWA #love,,2015-02-17 12:48:03 -0800,dallas tx,
567785122708332546,positive,1.0,,,Southwest,,ashliewhite,,0,@SouthwestAir JH thank you. I finally got through the second time.,"[35.99558298, -78.89974547]",2015-02-17 12:38:16 -0800,"Durham, NC",Eastern Time (US & Canada)
567785042891567104,negative,1.0,Flight Booking Problems,1.0,Southwest,,4starcashier,,0,"@SouthwestAir 4/9/14, I need to fly from GSP to DSM, but claims there's no sched. avail.  I can book separately, but why not together?",,2015-02-17 12:37:57 -0800,"Des Moines, Iowa",Central Time (US & Canada)
567784912011689984,negative,1.0,Customer Service Issue,1.0,Southwest,,M_RoyceWilliams,,0,@SouthwestAir Thank you - hung up after 1hr 7min on hold. Would you like me to DM you contact info?,,2015-02-17 12:37:26 -0800,CT,Eastern Time (US & Canada)
567783978955993088,negative,1.0,longlines,0.6989,Southwest,,swood40,,0,@SouthwestAir your checkin system is #poor,,2015-02-17 12:33:44 -0800,"Sunrise Beach, MO",Central Time (US & Canada)
567783802492420096,positive,0.69,,,Southwest,,Jewelzz_,,0,"@SouthwestAir haha, thanks for the explanation",,2015-02-17 12:33:02 -0800,TX,America/Chicago
567783187901915136,neutral,0.6277,,,Southwest,,elianak27,,1,@SouthwestAir employees spreading a bit of #MardiGras cheer at 7:30 this morning in Atlanta  #NFTYConvention http://t.co/ttbtY89Ilo,,2015-02-17 12:30:35 -0800,,
567783113309585409,negative,0.6883,Customer Service Issue,0.3616,Southwest,,GUbball05,,0,@SouthwestAir Having some trouble checking in. Can you please add me so I can DM you,,2015-02-17 12:30:17 -0800,CO to CA,Pacific Time (US & Canada)
567782794261438466,negative,1.0,Bad Flight,1.0,Southwest,,Creative_Advant,,0,@SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.,,2015-02-17 12:29:01 -0800,US,Eastern Time (US & Canada)
567781731156377600,negative,0.6716,Cancelled Flight,0.6716,Southwest,,OnyxMediagroup1,,0,@SouthwestAir my flight was Cancelled Flightled Monday.  Just looking to Cancelled Flight and credit my card.  That's all.,,2015-02-17 12:24:48 -0800,USA,Eastern Time (US & Canada)
567781675514343424,negative,1.0,Late Flight,1.0,Southwest,,sahandmirza,,0,@SouthwestAir still on the ground &gt;30mins after planned departure. And this is California. No weather here. Originally told 10 min delay.,,2015-02-17 12:24:34 -0800,"San Francisco, CA",
567781663469481984,neutral,0.3474,,0.0,Southwest,,DawnElisabeth16,,0,"@SouthwestAir I understand. Wonderful ""Miriam"" in customer service who was able to reroute me... Got any rental car discounts?",,2015-02-17 12:24:32 -0800,"Nashville, TN",Central Time (US & Canada)
567780392179351553,negative,0.6356,Lost Luggage,0.6356,Southwest,,alixomitz,,0,@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.,,2015-02-17 12:19:29 -0800,,Eastern Time (US & Canada)
567780076926693376,negative,1.0,Customer Service Issue,1.0,Southwest,,KentScheidegger,,0,@SouthwestAir How? It is not possible to call SWA on the phone. You put me on hold for an hour and then cut me off.,,2015-02-17 12:18:13 -0800,,
567779815227260928,positive,0.6957,,,Southwest,,Shadowjin12,,0,"@SouthwestAir been with my GF for 2.5yrs, she's from SF &amp; I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps",,2015-02-17 12:17:11 -0800,,
567779798782595072,neutral,1.0,,,Southwest,,bendayhoe,,0,@SouthwestAir Hi there! I just got my known traveler# and would like to add it to a flight that I already purchased. What's my best option?,,2015-02-17 12:17:07 -0800,"Santa Ana, California",Pacific Time (US & Canada)
567778721474822145,negative,0.6596,Cancelled Flight,0.6596,Southwest,,wicon81,,0,@SouthwestAir Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change?,,2015-02-17 12:12:50 -0800,Nashville,Mountain Time (US & Canada)
567778453006655488,negative,1.0,Customer Service Issue,1.0,Southwest,,dominoeffect01,,0,"@SouthwestAir been on the phone for about an hour waiting..can you please answer, Thank You!  #notcool",,2015-02-17 12:11:46 -0800,New Orleans/Dallas,Central Time (US & Canada)
567778403755900928,neutral,1.0,,,Southwest,,DurkDiggler8810,,0,@SouthwestAir @TomVH just get the RR credit card and get the points of family that way,,2015-02-17 12:11:34 -0800,KCMO,Central Time (US & Canada)
567777978327633920,positive,0.6781,,,Southwest,,bradykent,,0,@SouthwestAir Sent. Thanks VP!,,2015-02-17 12:09:53 -0800,"Nashville, TN",Central Time (US & Canada)
567777622357475328,neutral,1.0,,,Southwest,,Jewelzz_,,0,@SouthwestAir what does TSA Pre on my boarding pass mean? http://t.co/0HmmQCzkCf,,2015-02-17 12:08:28 -0800,TX,America/Chicago
567776832410636288,negative,0.6959,Late Flight,0.6959,Southwest,,Robyn_McD,,0,"@SouthwestAir she's still stranded in DC. Sat until 3:30am with 100 other kids. They were starving, and exhausted.",,2015-02-17 12:05:20 -0800,"Chicago, Il",Central Time (US & Canada)
567776143273512961,negative,1.0,Late Flight,1.0,Southwest,,kevallen53,,0,@SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!,,2015-02-17 12:02:35 -0800,,
567775685796589568,negative,0.6596,Customer Service Issue,0.3404,Southwest,,caralageson,,0,@SouthwestAir I just sent it over,,2015-02-17 12:00:46 -0800,"Cleveland, Ohio",Central Time (US & Canada)
567775613348376577,neutral,0.6523,,,Southwest,,VahidESQ,,0,"@SouthwestAir haha...yeah i did, just making a joke",,2015-02-17 12:00:29 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
567774320170119168,positive,1.0,,,Southwest,,PRobino,,0,@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.,,2015-02-17 11:55:21 -0800,,
567774277656682496,negative,1.0,Cancelled Flight,0.68,Southwest,,mandapants1013,,0,"@SouthwestAir used to love you, but you keep rescheduling my flights.  #southworst",,2015-02-17 11:55:11 -0800,"San Francisco, CA",
567774139353722880,negative,1.0,Customer Service Issue,1.0,Southwest,,caralageson,,0,@SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-(,,2015-02-17 11:54:38 -0800,"Cleveland, Ohio",Central Time (US & Canada)
567774100299739138,positive,1.0,,,Southwest,,smckenna719,,0,@SouthwestAir - just talking to customer service @united makes me appreciate you even more!  They could learn so much from you!,,2015-02-17 11:54:28 -0800,Washington DC,
567773933928476672,negative,1.0,Cancelled Flight,0.6638,Southwest,,bradykent,,0,"@SouthwestAir My brother &amp; his girlfriend’s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help?",,2015-02-17 11:53:49 -0800,"Nashville, TN",Central Time (US & Canada)
567773611591626752,neutral,0.3474,,0.0,Southwest,,DebMoshier,,0,@SouthwestAir Thank you. The email about RR pts &amp; how to gain more wasn't clear so all of mine r gone. Anything u can do is appreciated.,,2015-02-17 11:52:32 -0800,,
567773445195583488,positive,1.0,,,Southwest,,MatthewJLeBlanc,,0,@SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :),,2015-02-17 11:51:52 -0800,"Nashville, TN",Central Time (US & Canada)
567773236734074880,neutral,1.0,,,Southwest,,KentScheidegger,,0,"@SouthwestAir Is there any way to add a Known Traveler Number to an existing reservation online?  If not, why not?",,2015-02-17 11:51:03 -0800,,
567773009092812802,neutral,1.0,,,Southwest,,simply_unique11,,0,@SouthwestAir needs to offer a college student discount so i can fly home 😭😭,,2015-02-17 11:50:08 -0800,,Eastern Time (US & Canada)
567772246060433408,negative,1.0,Cancelled Flight,0.6889,Southwest,,bdhatch1,,0,@SouthwestAir you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day,,2015-02-17 11:47:06 -0800,,Eastern Time (US & Canada)
567772219549478912,positive,1.0,,,Southwest,,patpohler,,0,@SouthwestAir thanks I think we've got it figured out,,2015-02-17 11:47:00 -0800,"Columbus, OH",Quito
567771317705773056,neutral,0.6657,,,Southwest,,famousswan,,0,@SouthwestAir from LGA to San Diego,,2015-02-17 11:43:25 -0800,,
567770722882580480,negative,0.6907,Flight Booking Problems,0.6907,Southwest,,TomVH,,0,"@SouthwestAir missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them",,2015-02-17 11:41:03 -0800,Michigan,Eastern Time (US & Canada)
567770621451702273,negative,0.6531,Can't Tell,0.6531,Southwest,,TomVH,,0,"@SouthwestAir right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm....",,2015-02-17 11:40:39 -0800,Michigan,Eastern Time (US & Canada)
567770347065384960,positive,0.657,,,Southwest,,famousswan,,0,"@SouthwestAir I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available?",,2015-02-17 11:39:34 -0800,,
567769787317907456,neutral,0.6434,,,Southwest,,bebeabramson,,1,"@SouthwestAir we desparately need yall to make a nonstop BNA-&gt; TUL! Cmon it'll be popular. 😄 (right, @annebevi @PaulBev1  @MikeAbramson??)",,2015-02-17 11:37:20 -0800,,Central Time (US & Canada)
567769620648828929,neutral,0.6591,,,Southwest,,TomVH,,0,@SouthwestAir thank you for the response. How can I got about getting the points onto my rewards account?,,2015-02-17 11:36:40 -0800,Michigan,Eastern Time (US & Canada)
567768484612816896,neutral,0.6559,,0.0,Southwest,,Gomeziz,,0,"@SouthwestAir  Tried to DM you, it won't let me as it says you are not following me.",,2015-02-17 11:32:10 -0800,"Austin, TX",Central Time (US & Canada)
567767201286205441,neutral,1.0,,,Southwest,,realMattHolt,,0,@SouthwestAir chances of flight leaving BNA tomorrow at 6:20 am (to LGA)?,,2015-02-17 11:27:04 -0800,nyc/nashville/san diego,Eastern Time (US & Canada)
567767091579592704,positive,0.6895,,,Southwest,,joshgrider,,0,@SouthwestAir got it squared away. Thank you. I had a man on the inside help me out!,,2015-02-17 11:26:37 -0800,"New Braunfels, TX",Central Time (US & Canada)
567766563533897729,negative,0.3883,Can't Tell,0.3883,Southwest,,leahennessy,,0,@SouthwestAir please PM me the number where I can lodge formal complaints. Thx,,2015-02-17 11:24:31 -0800,"Cambridge, MA",
567766512392364032,neutral,1.0,,,Southwest,,RBrandtPhoto,,0,@SouthwestAir Just sent you a DM with the details.,,2015-02-17 11:24:19 -0800,,
567766130907832322,negative,1.0,Can't Tell,0.6632,Southwest,,clarelanusse,,0,@SouthwestAir good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well,,2015-02-17 11:22:48 -0800,,Pacific Time (US & Canada)
567765690589790208,negative,1.0,Flight Attendant Complaints,0.3511,Southwest,,clarelanusse,,0,@SouthwestAir your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this,,2015-02-17 11:21:03 -0800,,Pacific Time (US & Canada)
567765679764697089,negative,1.0,Customer Service Issue,1.0,Southwest,,OnyxMediagroup1,,0,@SouthwestAir do you do auto callbacks so I don't have to wait on hold?,,2015-02-17 11:21:01 -0800,USA,Eastern Time (US & Canada)
567765457731624960,negative,1.0,Customer Service Issue,0.6413,Southwest,,jwgonsalves,,0,@SouthwestAir Received email w/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me,,2015-02-17 11:20:08 -0800,"San Francisco, California ",Eastern Time (US & Canada)
567764953289875456,neutral,0.6689,,,Southwest,,fleur_de_chic,,0,"@SouthwestAir just did, thank you",,2015-02-17 11:18:08 -0800,212 by way of the 504.,
567764660683857920,negative,1.0,Bad Flight,0.6383,Southwest,,Grae_Drake,,0,@SouthwestAir Your onboard wifi is so bad it's taking me 20 minutes to send this tweet.  Working is off the table. #disappointed,,2015-02-17 11:16:58 -0800,NYC,Mountain Time (US & Canada)
567764034418909186,positive,1.0,,,Southwest,,DebMannRN,,0,"@SouthwestAir Another great flight &amp; crew, Las Vegas-Chicago #3397. Thanks!",,2015-02-17 11:14:29 -0800,Indy,Eastern Time (US & Canada)
567764010812985344,negative,0.6904,Customer Service Issue,0.6904,Southwest,,andresecarvallo,,0,"@SouthwestAir I recommend upgrading your IVR and using call back, email, and texting from a know caller.",,2015-02-17 11:14:23 -0800,"Austin, TX",Central Time (US & Canada)
567763775751987201,negative,1.0,Lost Luggage,1.0,Southwest,,alysonphoto,,0,@SouthwestAir an entire flight of luggage missing at #dca.  Over an hour and nobody knows anything.,,2015-02-17 11:13:27 -0800,Here and there.,Pacific Time (US & Canada)
567763748559937536,negative,1.0,Customer Service Issue,1.0,Southwest,,amyegoley,,0,@SouthwestAir @CBSsoxfan you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #AListpreferred http://t.co/1TZZ0vbMbS,,2015-02-17 11:13:20 -0800,"Flowood, MS",Central Time (US & Canada)
567762333779628032,negative,0.662,Can't Tell,0.3439,Southwest,,RPChewington,,0,@SouthwestAir why are you the ONLY airline that is not flying out of BNA today?,,2015-02-17 11:07:43 -0800,,Atlantic Time (Canada)
567762099708112897,positive,1.0,,,Southwest,,laura_ying,,0,@SouthwestAir finally got through. Thanks!,,2015-02-17 11:06:47 -0800,"Houston, Texas",
567761790357209088,negative,1.0,Customer Service Issue,1.0,Southwest,,M_RoyceWilliams,,0,"@SouthwestAir - I have spent 87 minutes (and counting) on hold w/ you today. After first 48 minutes, I gave up. Trying again &amp; on 43rd min.",,2015-02-17 11:05:33 -0800,CT,Eastern Time (US & Canada)
567761297879646208,negative,1.0,Flight Attendant Complaints,1.0,Southwest,,Foxycleo13,,0,@SouthwestAir Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time,,2015-02-17 11:03:36 -0800,"Memphis, TN",Central Time (US & Canada)
567760872739975168,positive,0.6525,,0.0,Southwest,,mrs_laurelanne,,0,"@SouthwestAir thanks, got put on the am flight tomorrow.  Don't have much faith it'll get off the ground tomorrow though.",,2015-02-17 11:01:55 -0800,,
567760797062152192,negative,0.6336,Flight Booking Problems,0.3404,Southwest,,philipasteen,,0,@SouthwestAir I think I'm shot. Can't find a flight that arrives before business (SAN) on thu. Really want to go too.,,2015-02-17 11:01:37 -0800,Where you want to be!,Central Time (US & Canada)
567760331829559296,negative,1.0,Flight Attendant Complaints,0.6659,Southwest,,Foxycleo13,,0,"@SouthwestAir the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather, I along with other passengers",,2015-02-17 10:59:46 -0800,"Memphis, TN",Central Time (US & Canada)
567760115579621376,negative,1.0,Flight Booking Problems,1.0,Southwest,,sahandmirza,,0,"@SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said ""unspecified error"" and to call SWA",,2015-02-17 10:58:54 -0800,"San Francisco, CA",
567759608643452929,negative,1.0,Late Flight,0.3804,Southwest,,caffiend,,0,"@SouthwestAir Buying Early Bird was pointless. You moved me to a diff flight b/c first one was delayed, so I lost my boarding position.",,2015-02-17 10:56:53 -0800,"San Antonio, TX",Central Time (US & Canada)
567758296417718272,negative,1.0,Customer Service Issue,1.0,Southwest,,sahandmirza,,0,"@SouthwestAir is there a problem with the website? I tried making changes w/ the app and the site but got ""unspecified errors""",,2015-02-17 10:51:40 -0800,"San Francisco, CA",
567758180068130816,positive,1.0,,,Southwest,,colorsflashing6,,0,@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!,,2015-02-17 10:51:13 -0800,"Nashville, TN",Eastern Time (US & Canada)
567758165287002112,neutral,0.6526,,0.0,Southwest,,stephwalker78,,0,@SouthwestAir RDU flights expected to be ok this afternoon and tonight?,,2015-02-17 10:51:09 -0800,Southern Virginia!!!!!!,
567758009607421952,negative,1.0,Can't Tell,0.6338,Southwest,,clarelanusse,,0,@SouthwestAir super disappointed today. First time we've had to stress and now book a flight on another airline while at the airport,,2015-02-17 10:50:32 -0800,,Pacific Time (US & Canada)
567757771953561600,negative,0.6737,Cancelled Flight,0.6737,Southwest,,paigelarae,,0,@SouthwestAir they put me on the next flight available.. tomorrow morning :( Any idea if BNA will be open in the morning for my flight?,,2015-02-17 10:49:35 -0800,,Central Time (US & Canada)
567756963329867776,negative,1.0,Flight Attendant Complaints,0.6585,Southwest,,rwcrampton,,0,@SouthwestAir Hey SWAir- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time.,,2015-02-17 10:46:23 -0800,Atlanta Georgia,
567756556536909825,negative,1.0,Late Flight,1.0,Southwest,,The_Chellers,,0,@SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable,,2015-02-17 10:44:46 -0800,"Washington, DC",Eastern Time (US & Canada)
567754562053091328,neutral,0.6662,,0.0,Southwest,,maitlande,,0,@SouthwestAir I absolutely will. Where can I send it?,,2015-02-17 10:36:50 -0800,"Boston, MA",Eastern Time (US & Canada)
567754504817606656,positive,1.0,,,Southwest,,Masterpeacefull,,0,@SouthwestAir no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763,,2015-02-17 10:36:36 -0800,,Central Time (US & Canada)
567754223362666496,negative,1.0,Bad Flight,1.0,Southwest,,LedPinkCloudz,,0,@SouthwestAir in my 30 years of flying I have never been so pissed off.  To many incidents for just one flight.,,2015-02-17 10:35:29 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
567754165904887810,negative,1.0,Late Flight,1.0,Southwest,,sahandmirza,,0,@SouthwestAir Heard apology ~45 times in the &gt;60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN,,2015-02-17 10:35:16 -0800,"San Francisco, CA",
567754096272224256,neutral,0.6953,,,Southwest,,Michael_Stirrat,,0,@SouthwestAir Happily! But you need to follow me in order for me to DM you,,2015-02-17 10:34:59 -0800,"ÜT: 32.259172,-110.788252",Arizona
567753899939860480,negative,1.0,Customer Service Issue,1.0,Southwest,,LedPinkCloudz,,0,@SouthwestAir I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page.,,2015-02-17 10:34:12 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
567753747283988481,negative,1.0,Flight Attendant Complaints,1.0,Southwest,,LedPinkCloudz,,0,@SouthwestAir and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant.,,2015-02-17 10:33:36 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
567753194546421760,positive,0.65,,,Southwest,,mrshossruns,,0,@SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!,,2015-02-17 10:31:24 -0800,,Eastern Time (US & Canada)
567752826353225728,negative,1.0,Customer Service Issue,1.0,Southwest,,dallendoug,,0,"@SouthwestAir not terribly inspired to call ""customer service"" in the future now.",,2015-02-17 10:29:56 -0800,Washington DC,
567752680514330624,negative,1.0,Customer Service Issue,1.0,Southwest,,dallendoug,,0,"@SouthwestAir also, they said they couldn't even book the flight. They were having to put me on hold &amp; have someone else do it???",,2015-02-17 10:29:22 -0800,Washington DC,
567752478309875714,negative,0.6439,Customer Service Issue,0.6439,Southwest,,dallendoug,,0,"@SouthwestAir the person I talked to couldn't do anything not normally available online other than the ""no charge"" part.",,2015-02-17 10:28:33 -0800,Washington DC,
567752407166103552,negative,0.6421,Late Flight,0.3474,Southwest,,caralageson,,0,@SouthwestAir can someone help me set up a callback today?,,2015-02-17 10:28:16 -0800,"Cleveland, Ohio",Central Time (US & Canada)
567752230111936512,negative,1.0,Cancelled Flight,1.0,Southwest,,dallendoug,,0,@SouthwestAir how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues?,,2015-02-17 10:27:34 -0800,Washington DC,
567752048402104320,negative,1.0,Customer Service Issue,0.6748,Southwest,,dallendoug,,0,@SouthwestAir there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes.,,2015-02-17 10:26:51 -0800,Washington DC,
567752009806131200,negative,0.6923,Flight Booking Problems,0.6923,Southwest,,jonw4570,,0,@SouthwestAir no had to rebook my flight myself and am about to board in bham.,,2015-02-17 10:26:42 -0800,"Huntsville, AL",Central Time (US & Canada)
567751489754382336,negative,0.9594,Customer Service Issue,0.9594,Southwest,negative,bdhatch1,Customer Service Issue,0,@SouthwestAir please send me a number to call to talk to a person and not be put on hold,,2015-02-17 10:24:38 -0800,,Eastern Time (US & Canada)
567750645462360064,negative,0.6735,Cancelled Flight,0.3571,Southwest,,RobinDamato,,0,@SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight,,2015-02-17 10:21:16 -0800,"Orchard Park, NY",
567750589040181248,negative,1.0,Customer Service Issue,1.0,Southwest,,justinmcintosh,,1,@SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating!,,2015-02-17 10:21:03 -0800,"iPhone: 36.205651,-86.695243",Central Time (US & Canada)
567750529620697088,negative,1.0,Can't Tell,0.6551,Southwest,,joycarmody,,0,@SouthwestAir You need to be more accommodating to your loyal customers. Not happy now!,,2015-02-17 10:20:49 -0800,Tampa,
567750519402143745,positive,1.0,,,Southwest,,StarkTTT,,0,@SouthwestAir yes. Thank you. Oct 25-oct 31,,2015-02-17 10:20:46 -0800,Château d'If,Central Time (US & Canada)
567750328729485314,negative,1.0,Cancelled Flight,0.6227,Southwest,,BernhardtJH,,0,@SouthwestAir @BernhardtJH I did eventually get through but that flight Cancelled Flightled.  Decided to drive but gave up holding to process refund,,2015-02-17 10:20:01 -0800,"Columbus, OH",Eastern Time (US & Canada)
567749848074813442,neutral,0.6513,,,Southwest,,JosephGruber,,0,@SouthwestAir Already rebooked for tomorrow. Fingers crossed!,,2015-02-17 10:18:06 -0800,"Arlington, VA",Eastern Time (US & Canada)
567749206236880896,neutral,1.0,,,Southwest,,deantak,,0,@SouthwestAir followed.,,2015-02-17 10:15:33 -0800,Silicon Valley,Pacific Time (US & Canada)
567748702781992960,negative,1.0,Customer Service Issue,1.0,Southwest,,LedPinkCloudz,,0,"@SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm.  Your employees need an attitude adjustment",,2015-02-17 10:13:33 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
567748407070953472,neutral,0.6534,,0.0,Southwest,,RBrandtPhoto,,0,@SouthwestAir or you could send me a DM.,,2015-02-17 10:12:23 -0800,,
567748330734641152,neutral,0.6606,,0.0,Southwest,,RBrandtPhoto,,0,@SouthwestAir I am following you now. I don't think I can DM until you follow me.,,2015-02-17 10:12:04 -0800,,
567748208844365825,negative,1.0,Cancelled Flight,1.0,Southwest,,JaleenaPosty,,0,@SouthwestAir Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use?,,2015-02-17 10:11:35 -0800,,
567748162178125825,negative,1.0,Customer Service Issue,1.0,Southwest,,LedPinkCloudz,,0,@SouthwestAir are you kidding me?  I needed help yesterday. I'm now landed and waiting for my connection.  Never will I fly southwest again!,,2015-02-17 10:11:24 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
567748089805799425,negative,1.0,Lost Luggage,1.0,Southwest,,9ad16006a6014a6,,0,@SouthwestAir can i have my bags back   ding!!,,2015-02-17 10:11:07 -0800,,
567747787807526912,negative,1.0,Customer Service Issue,1.0,Southwest,,CaliNigga62B,,0,@SouthwestAir yeah bruh its bool y'all niggaz just need to hire some more workers or something cause next time imma be forced ta disrespect.,,2015-02-17 10:09:55 -0800,,
567746544536145921,positive,1.0,,,Southwest,,GameDaySweetie,,0,@SouthwestAir always when I fly SW. #loyalRRmember,,2015-02-17 10:04:59 -0800,"Nashville, TN",
567745845781864449,positive,0.6923,,0.0,Southwest,,GameDaySweetie,,0,"@SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response",,2015-02-17 10:02:12 -0800,"Nashville, TN",
567744948934426625,negative,0.6632,Customer Service Issue,0.6632,Southwest,,beccalauren2011,,0,@SouthwestAir Trying to add my dog on the flight but can't get through.,,2015-02-17 09:58:38 -0800,"SMALL TOWN, USA",Central Time (US & Canada)
567744842935980032,negative,1.0,Cancelled Flight,1.0,Southwest,,susanpaint,,0,@SouthwestAir I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather.,,2015-02-17 09:58:13 -0800,,
567744627143213056,positive,1.0,,,Southwest,,DustinSoper,,0,@SouthwestAir Thanks a ton!,,2015-02-17 09:57:21 -0800,"Nashville, TN",Eastern Time (US & Canada)
567744219281129473,positive,1.0,,,Southwest,,PaytonTaylor129,,1,@SouthwestAir LUV Ya Too!!!!  I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR,,2015-02-17 09:55:44 -0800,"Nashville, TN",Quito
567743010322935808,neutral,0.6775,,,Southwest,,DustinSoper,,0,"@SouthwestAir Hi! Thanks! Do you have an exact link to that specific page on your site you can share - or is it under ""Flight Status"":? Thx!",,2015-02-17 09:50:56 -0800,"Nashville, TN",Eastern Time (US & Canada)
567741655587905537,neutral,1.0,,,Southwest,,XTREMELYSERIOUS,,0,@SouthwestAir @NotPghTimothy no exceptions for national awards?,,2015-02-17 09:45:33 -0800,Pittsburgh PA,Quito
567741610373685250,neutral,0.7067,,0.0,Southwest,,taesaunt24,,0,@SouthwestAir any idea on flights to Nashville tomorrow being clear or Cancelled Flightled,,2015-02-17 09:45:22 -0800,,Central Time (US & Canada)
567741202884075520,positive,1.0,,,Southwest,,MzQdotFore,,0,@SouthwestAir is having a sale! I'm delighted!,,2015-02-17 09:43:45 -0800,"Minneapolis, Minnesota ",Mountain Time (US & Canada)
567741157070086144,positive,1.0,,,Southwest,,asepopo,,0,@SouthwestAir about time! Thank you!,,2015-02-17 09:43:34 -0800,,Eastern Time (US & Canada)
567740403755909120,positive,1.0,,,Southwest,,harrngtn,,0,@SouthwestAir Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.,,2015-02-17 09:40:35 -0800,"Austin, TX",Central Time (US & Canada)
567740235061014528,neutral,1.0,,,Southwest,,aaronkivett,,0,@SouthwestAir @gruber Finally.,,2015-02-17 09:39:54 -0800,"Overland Park, KS",
567739785981493248,positive,0.6596,,0.0,Southwest,,joepalko,,0,@SouthwestAir you guys are awesome... #dontchangeathing #luv,,2015-02-17 09:38:07 -0800,"Delray Beach, FL",Eastern Time (US & Canada)
567739785406873601,positive,1.0,,,Southwest,,Bkloomer,,0,@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.,,2015-02-17 09:38:07 -0800,,Central Time (US & Canada)
567739553251725312,negative,0.6736,Flight Booking Problems,0.3463,Southwest,,clements221,,0,@SouthwestAir Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter? thanks you.,,2015-02-17 09:37:12 -0800,,
567739453884465152,negative,0.7027,Can't Tell,0.7027,Southwest,,clements221,,0,@SouthwestAir Thank you.  Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter?,,2015-02-17 09:36:48 -0800,,
567739426499862528,neutral,1.0,,,Southwest,,DaxJeter,,0,@SouthwestAir the 5:50 is sold out too?,,2015-02-17 09:36:42 -0800,"Nashville,TN",
567738743491411968,neutral,0.6527,,0.0,Southwest,,DaxJeter,,0,@SouthwestAir myself and 2 others,,2015-02-17 09:33:59 -0800,"Nashville,TN",
567738715657609216,negative,1.0,Cancelled Flight,1.0,Southwest,,clements221,,0,"@SouthwestAir can you follow me? Flight Cancelled Flightled, can't rebook online, been on hold for 2 hours.  Would love to DM flight info. Thank you.",,2015-02-17 09:33:52 -0800,,
567738484082114561,negative,1.0,Customer Service Issue,1.0,Southwest,,leahennessy,,0,@SouthwestAir I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours?,,2015-02-17 09:32:57 -0800,"Cambridge, MA",
567738375755415552,negative,1.0,Cancelled Flight,0.6836,Southwest,,etachoir,,0,@southwestair Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 Cancelled Flights.,,2015-02-17 09:32:31 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
567738154128769028,negative,1.0,Customer Service Issue,0.34600000000000003,Southwest,,leahennessy,,0,"@SouthwestAir why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing!",,2015-02-17 09:31:38 -0800,"Cambridge, MA",
567738065595019265,negative,1.0,Customer Service Issue,1.0,Southwest,,caralageson,,0,@SouthwestAir 45mins wait on the phone with no option for a callback? Finally had to hang up because my phone was dying. #customerservice,,2015-02-17 09:31:17 -0800,"Cleveland, Ohio",Central Time (US & Canada)
567737962541375490,neutral,1.0,,,Southwest,,AirTraffic101,,0,@SouthwestAir landing early morning @BWI_Airport after snowfall. http://t.co/apRZsPxigE,,2015-02-17 09:30:52 -0800,"Ellicott City, Maryland",Eastern Time (US & Canada)
567737653118779392,positive,0.6606,,,Southwest,,StarkTTT,,0,@SouthwestAir and thanks!,,2015-02-17 09:29:39 -0800,Château d'If,Central Time (US & Canada)
567737625637687296,neutral,0.6619,,0.0,Southwest,,StarkTTT,,0,@SouthwestAir sure. Fhk2te. Am scheduled to leave this weekend but need to push to October,,2015-02-17 09:29:32 -0800,Château d'If,Central Time (US & Canada)
567737617031380992,positive,0.6838,,0.0,Southwest,,kforbriger,,0,"@SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx",,2015-02-17 09:29:30 -0800,Philly,Eastern Time (US & Canada)
567737554087059457,neutral,0.6617,,,Southwest,,JimmyCarrigan85,,0,"@SouthwestAir I noticed the rates increased a few days ago, or the promotion ended. Any idea when another promotion will be coming?? Thanks!",,2015-02-17 09:29:15 -0800,"Chicago, IL",
567737449938685952,negative,1.0,Can't Tell,0.6632,Southwest,,jjenreich,,0,@SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!,,2015-02-17 09:28:50 -0800,Fort Lauderdale,Central Time (US & Canada)
567737317432258560,neutral,1.0,,,Southwest,,DaxJeter,,0,@SouthwestAir I am but it says yall are sold out. Me &amp; My coworkers would need to get out first available,,2015-02-17 09:28:19 -0800,"Nashville,TN",
567736870365171713,negative,1.0,Customer Service Issue,1.0,Southwest,,StarkTTT,,0,@SouthwestAir I'm trying to change a family vacation due to Measles outbreak and haven't been able to get anyone on the phone. Any help?,,2015-02-17 09:26:32 -0800,Château d'If,Central Time (US & Canada)
567736166787850240,neutral,0.6732,,,Southwest,,KatieAmmon,,0,@SouthwestAir F5R3ZZ,,2015-02-17 09:23:44 -0800,,Eastern Time (US & Canada)
567735766416392194,positive,1.0,,,Southwest,,andicrawford,,0,.@SouthwestAir you've got a mess here at DTW but your staff is doing great.,,2015-02-17 09:22:09 -0800,Michigan,Eastern Time (US & Canada)
567735667879575552,negative,1.0,Cancelled Flight,1.0,Southwest,,Masterpeacefull,,0,@SouthwestAir @challemann flying to LGA in the dead of winter? #jvstatus EWR &amp; JFK is always the intelligent option.,,2015-02-17 09:21:45 -0800,,Central Time (US & Canada)
567735489688395776,positive,1.0,,,Southwest,,chaseagiles,,0,@SouthwestAir Great job with the Passbook integration! It’ll really help streamline the commute to San Fran! 😊☕📲✈,"[0.0, 0.0]",2015-02-17 09:21:03 -0800,"Midvale, UT",Mountain Time (US & Canada)
567735409724366848,negative,1.0,Customer Service Issue,1.0,Southwest,,KatieAmmon,,0,@SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?,,2015-02-17 09:20:44 -0800,,Eastern Time (US & Canada)
567734769312882688,negative,1.0,Can't Tell,0.7065,Southwest,,81FSUnole,,0,. @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it,,2015-02-17 09:18:11 -0800,"Chapel Hill, NC",Eastern Time (US & Canada)
567734329212940288,positive,1.0,,,Southwest,,MrDavidLombardi,,0,@SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature!,,2015-02-17 09:16:26 -0800,AZ - USA,Arizona
567734115899027457,neutral,1.0,,,Southwest,,laurenproberts,,0,@SouthwestAir - any update on flights in to BNA today?,,2015-02-17 09:15:35 -0800,"Nashville, TN",
567734113088835585,neutral,0.3474,,0.0,Southwest,,joepalko,,0,@SouthwestAir damn weather messing up everything #serenitynow,,2015-02-17 09:15:35 -0800,"Delray Beach, FL",Eastern Time (US & Canada)
567734002287513602,neutral,0.6354,,0.0,Southwest,,JasenVinlove,,0,@SouthwestAir could you tell me if any upgrades are available on a flight out of STL tomorrow morning.,,2015-02-17 09:15:08 -0800,St. Louis,Central Time (US & Canada)
567733978363621376,negative,1.0,Customer Service Issue,0.6474,Southwest,,KayyRahh_xo,,0,"@SouthwestAir disappointed with customer service right now, my flight was only one Cancelled Flightled at my airport &amp; now I'm losing 2 days from trip","[41.79493709, -71.48004413]",2015-02-17 09:15:03 -0800,,Eastern Time (US & Canada)
567733656106459136,negative,1.0,Customer Service Issue,0.6836,Southwest,,Loley9,,0,"@SouthwestAir been on hold for over an hour.....not cool, you guys.",,2015-02-17 09:13:46 -0800,"Dallas, TX",Central Time (US & Canada)
567732510692347904,negative,1.0,Customer Service Issue,1.0,Southwest,,iBrianWeaver,,0,@SouthwestAir I've been on hold for an hour &amp; a half trying to change my flight to BNA. Not very happy with customer service right now!!!!!!,,2015-02-17 09:09:13 -0800,"Nashville, TN",Central Time (US & Canada)
567732427691683840,neutral,0.6785,,,Southwest,,challemann,,0,"@SouthwestAir Got it, thanks. Any insight into what will happen tomorrow?",,2015-02-17 09:08:53 -0800,New York,Eastern Time (US & Canada)
567731712004595714,neutral,1.0,,,Southwest,,theokatzman,,2,@SouthwestAir any chance of adding LAX-&gt;JFK direct any time in the future?,,2015-02-17 09:06:02 -0800,"Lawrsh Ainjellush, CA",Eastern Time (US & Canada)
567731598871642112,negative,1.0,Customer Service Issue,0.3684,Southwest,,mal0877,,0,@SouthwestAir thank you. I was given this same reply 2 years ago. Can you direct me to an area I can learn more about the improvements?,,2015-02-17 09:05:35 -0800,,
567731546661326848,negative,1.0,Customer Service Issue,1.0,Southwest,,blackrivervaper,,0,@SouthwestAir just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare,,2015-02-17 09:05:23 -0800,,
567731246462033920,negative,1.0,Customer Service Issue,1.0,Southwest,,elliemybellie,,0,@SouthwestAir injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions?,,2015-02-17 09:04:11 -0800,,
567730704055037953,negative,0.6468,Customer Service Issue,0.6468,Southwest,,TJGoertz,,0,@SouthwestAir Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help?,,2015-02-17 09:02:02 -0800,Toronto,Eastern Time (US & Canada)
567729904788054017,negative,1.0,Customer Service Issue,1.0,Southwest,,eguroff,,0,"@SouthwestAir have you considered adding the ""we'll call you back when we have someone free"" feature to your support line?",,2015-02-17 08:58:51 -0800,"Nashville, TN",Central Time (US & Canada)
567729416231321600,negative,1.0,Customer Service Issue,1.0,Southwest,,laurenaddell,,0,@SouthwestAir I've been on hold with customer service for over an hour. Can you help?!,,2015-02-17 08:56:55 -0800,"New York, New York",Eastern Time (US & Canada)
567729203894702082,negative,1.0,Customer Service Issue,1.0,Southwest,,matthewhyah,,0,"@SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time",,2015-02-17 08:56:04 -0800,USA,
567728698900488192,neutral,1.0,,,Southwest,,deantak,,0,@SouthwestAir sent,,2015-02-17 08:54:04 -0800,Silicon Valley,Pacific Time (US & Canada)
567728679426326528,negative,1.0,Cancelled Flight,0.6704,Southwest,,onestitchshort,,0,"@SouthwestAir Flight Cancelled Flightled, reFlight Booking Problems online has not worked, on my second round of hold (3 hrs now). Any other options?",,2015-02-17 08:53:59 -0800,Texas,Central Time (US & Canada)
567728229340172288,negative,0.648,Flight Attendant Complaints,0.3416,Southwest,,SkySmiles737,,0,@SouthwestAir kudos to the #RSW CS crew for re-routing PAX to alleviate Over sale due to down graded EQP 800 now 500,,2015-02-17 08:52:12 -0800,,
567728114588209152,neutral,1.0,,,Southwest,,jcfly123,,0,@SouthwestAir trying to fly out of Nashville tomorrow. How is it looking?,,2015-02-17 08:51:45 -0800,"Nashville, TN",Mountain Time (US & Canada)
567727499367682048,neutral,1.0,,,Southwest,,city2countryTN,,0,@SouthwestAir do you think the flights out of Nashville will be Cancelled Flighted tomorrow?,,2015-02-17 08:49:18 -0800,TN,
567727026313101315,negative,1.0,Cancelled Flight,0.6838,Southwest,,RichieGlod,,0,@SouthwestAir do you not try to get customers to their destinations? No help to get on another airline if you had no flights for 3 days?,,2015-02-17 08:47:25 -0800,,
567726949049454592,negative,1.0,Bad Flight,1.0,Southwest,,mal0877,,0,"@SouthwestAir I'm an A-list Preferred customer and very loyal SWA. However, your inflight wifi is no better today than it was 4 years ago.",,2015-02-17 08:47:07 -0800,,
567725232203390977,positive,0.703,,0.0,Southwest,,tonyapoe,,0,@SouthwestAir  Thank you.,,2015-02-17 08:40:17 -0800,,Mountain Time (US & Canada)
567724948375212032,negative,1.0,Flight Booking Problems,1.0,Southwest,,jjenreich,,1,"@SouthwestAir too bad I'm getting this memo: ""Your reservation contains modifications that prevent you from changing it online."" #FUSTURATED",,2015-02-17 08:39:10 -0800,Fort Lauderdale,Central Time (US & Canada)
567724266045837313,negative,1.0,Customer Service Issue,1.0,Southwest,,GameDaySweetie,,0,"@SouthwestAir almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http://t.co/IyUZM2PUVS",,2015-02-17 08:36:27 -0800,"Nashville, TN",
567723534344933376,negative,1.0,Late Flight,1.0,Southwest,,deantak,,0,@SouthwestAir discount for three delays?,,2015-02-17 08:33:33 -0800,Silicon Valley,Pacific Time (US & Canada)
567723431513575424,negative,1.0,Customer Service Issue,0.6509,Southwest,,faithfabulous,,0,@SouthwestAir tried online and told I must call b/c of modifications to my reservation. Been on hold for almost 2 hours.,,2015-02-17 08:33:08 -0800,District of Corruption,Quito
567723096186945538,positive,1.0,,,Southwest,,spstpierre,,0,@SouthwestAir + @twitter  = outstanding customer service!  Thank you!,,2015-02-17 08:31:48 -0800,"Nashville, TN",Mountain Time (US & Canada)
567722937545814018,positive,0.6834,,,Southwest,,christooma,,0,@SouthwestAir finally!,,2015-02-17 08:31:10 -0800,"Nashville, TN",Central Time (US & Canada)
567722844319404033,neutral,0.642,,0.0,Southwest,,scottglass70,,0,@SouthwestAir trying to get through to cust relations. Is there another # to use?,,2015-02-17 08:30:48 -0800,"Midlothian, Virginia",
567722689989578752,neutral,1.0,,,Southwest,,dontbhave,,0,@SouthwestAir Where should I fly by May 3rd? Plz advise.,,2015-02-17 08:30:11 -0800,"Broomfield, CO",Mountain Time (US & Canada)
567722664597286913,negative,1.0,Customer Service Issue,1.0,Southwest,,misskennedys,,1,@SouthwestAir has the WORST customer service of any airline I've ever flown.,,2015-02-17 08:30:05 -0800,,Central Time (US & Canada)
567722330340986880,negative,1.0,Customer Service Issue,1.0,Southwest,,ClaudddiaVS,,0,@SouthwestAir I need updates on my flights 464 &amp; 3574. I have been on hold for over 2 hours.,"[30.35571967, -87.27675562]",2015-02-17 08:28:45 -0800,"Northridge, CA",Pacific Time (US & Canada)
567722294680641538,negative,0.6492,Cancelled Flight,0.6492,Southwest,,challemann,,0,@SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?,,2015-02-17 08:28:37 -0800,New York,Eastern Time (US & Canada)
567721764285726720,neutral,1.0,,,Southwest,,matthewhyah,,0,@SouthwestAir Can you link the article where it says the routes and what times the routes are likely to be? Like TUL-DAL 1:00PM - 7 None,,2015-02-17 08:26:31 -0800,USA,
567721738155622401,neutral,1.0,,,Southwest,,momof43s,,0,“@SouthwestAir:Southwest mobile boarding passes now available in iOS Passbook! http://t.co/xmRvR4lGEg http://t.co/wJoc9f14SU”@tori_leggieri,"[38.56979708, -75.1096009]",2015-02-17 08:26:24 -0800,,Eastern Time (US & Canada)
567721299162968065,negative,1.0,Customer Service Issue,0.6674,Southwest,,kristaallison28,,0,@SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. 😠 #frustrated!,,2015-02-17 08:24:40 -0800,orlando,
567720839408533504,positive,1.0,,,Southwest,,RachFee,,0,"@SouthwestAir Beautiful, thanks a ton!",,2015-02-17 08:22:50 -0800,"London, Ontario, Canada",Central Time (US & Canada)
567720082860949504,negative,1.0,Flight Booking Problems,1.0,Southwest,,portugrad,,0,@SouthwestAir tried to rebook online but it says that I have to pay $200 for difference in price. Please help,,2015-02-17 08:19:50 -0800,Chicagoland Area,Central Time (US & Canada)
567719199850496000,negative,0.6404,Late Flight,0.6404,Southwest,,DaxJeter,,0,@SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?,,2015-02-17 08:16:19 -0800,"Nashville,TN",
567719031634157568,negative,1.0,Customer Service Issue,0.6438,Southwest,,mrs_laurelanne,,0,@SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold.,,2015-02-17 08:15:39 -0800,,
567718653735731200,negative,1.0,Customer Service Issue,1.0,Southwest,,MyMissus,,0,@SouthwestAir Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back.,,2015-02-17 08:14:09 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
567717985092395008,neutral,0.9633,,0.0,Southwest,neutral,RachFee,,0,@southwestair - kind of early but any idea when dates through the first week of sept will come available?,,2015-02-17 08:11:29 -0800,"London, Ontario, Canada",Central Time (US & Canada)
567717415367090176,negative,1.0,Late Flight,0.6947,Southwest,,PorterHaney,,0,@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays,,2015-02-17 08:09:14 -0800,Las Vegas,Pacific Time (US & Canada)
567715917983776772,negative,1.0,Customer Service Issue,0.6966,Southwest,,sahandmirza,,0,@SouthwestAir been on hold for &gt;30 minutes about my Cancelled Flightled flight. Still not talked to anyone and flight is soon. What gives?,,2015-02-17 08:03:17 -0800,"San Francisco, CA",
567715682918227970,negative,0.6701,Customer Service Issue,0.6701,Southwest,,kukalong,,0,@SouthwestAir Hoping you answer the phone today?,,2015-02-17 08:02:21 -0800,"Phoenix, AZ",Arizona
567713868747902976,negative,1.0,Customer Service Issue,0.6721,Southwest,,CBSsoxfan,,0,"@SouthwestAir husband on hold 2.5 hrs, got disconnected!New wait 30 min. Can't confirm res due to the fact he booked on line! Nuts!",,2015-02-17 07:55:08 -0800,Rhode Island,
567713338873118722,positive,0.6803,,0.0,Southwest,,DaxJeter,,0,@SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville?,,2015-02-17 07:53:02 -0800,"Nashville,TN",
567704339448209409,negative,1.0,Can't Tell,0.6843,Southwest,,Raven_TheGreat,,0,@SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH,,2015-02-17 07:17:16 -0800,"Dallas, TX",Central Time (US & Canada)
567702414157824000,negative,1.0,Cancelled Flight,0.6526,Southwest,,lucasdavidson,,0,@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.,,2015-02-17 07:09:37 -0800,,Eastern Time (US & Canada)
567692504397803520,negative,1.0,Flight Booking Problems,0.6709,Southwest,,kabell87,,0,@SouthwestAir  this is really unhelpful. Why can't I rebook online? http://t.co/N5O43sVl8i,,2015-02-17 06:30:14 -0800,,
567692251954827265,negative,1.0,Flight Attendant Complaints,1.0,Southwest,,MMKuderka,,0,@SouthwestAir allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it &amp; my 6yo was scared,,2015-02-17 06:29:14 -0800,,Arizona
567688411289755648,negative,1.0,Cancelled Flight,0.6466,Southwest,,kabell87,,0,@SouthwestAir flight was Cancelled Flightled and it won't let me rebook online. Wait time on phone is too long. Please help,,2015-02-17 06:13:59 -0800,,
567688325276770306,neutral,0.6957,,0.0,Southwest,,DubCook,,0,"@SouthwestAir Guys, we've got to do something about the inability to check in online for international  flight that has... (1/2)","[21.05483165, -86.78164351]",2015-02-17 06:13:38 -0800,"Downtown Dallas, Texas",Central Time (US & Canada)
567686758708817921,neutral,0.6890000000000001,,0.0,Southwest,,Tinygami,,0,@SouthwestAir Is it a temporary site glitch or are you no longer offering flights from GRR to GEG after Feb? Can't find any online :(,,2015-02-17 06:07:25 -0800,Michigan,Tehran
567676626855419904,negative,1.0,Customer Service Issue,0.6364,Southwest,,WorkingWify,,0,@SouthwestAir won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone,,2015-02-17 05:27:09 -0800,America,
567663504102940672,negative,1.0,Late Flight,0.6605,Southwest,,followkashyap,,0,@SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad.,,2015-02-17 04:35:00 -0800,USA,Eastern Time (US & Canada)
567655489119326209,positive,1.0,,,Southwest,,rjp1208,,0,@SouthwestAir nice work on the update!,,2015-02-17 04:03:09 -0800,,Pacific Time (US & Canada)
567617081336950784,negative,1.0,Customer Service Issue,1.0,Southwest,,mrshossruns,,0,@SouthwestAir you guys there? Are we on hour 2 of our phone hold at 3am bc of volume or short staffing?,,2015-02-17 01:30:32 -0800,,Eastern Time (US & Canada)
567594449874587648,negative,1.0,Customer Service Issue,0.3451,Southwest,,VahidESQ,,0,"@SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not.",,2015-02-17 00:00:36 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
570309345281486848,positive,0.6469,,,Delta,,jaxbra,,0,"@JetBlue Yesterday on my way from EWR to FLL just after take-off. :)
#wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j",,2015-02-24 11:48:38 -0800,"east brunswick, nj",Atlantic Time (Canada)
570309308937842688,neutral,0.6869,,,Delta,,Oneladyyouadore,,0,@JetBlue I hope so because I fly very often and would hate to change airlines.,,2015-02-24 11:48:29 -0800,Georgia,Quito
570308513181904901,neutral,1.0,,,Delta,,Oneladyyouadore,,0,"@JetBlue flight 1041 to Savannah, GA",,2015-02-24 11:45:20 -0800,Georgia,Quito
570307820962373632,negative,1.0,Flight Attendant Complaints,0.6522,Delta,,Oneladyyouadore,,0,"@JetBlue They weren't on any flight, they just came Late Flight. Your JetBlue employee just informed us!",,2015-02-24 11:42:34 -0800,Georgia,Quito
570305363859406848,negative,1.0,Bad Flight,1.0,Delta,,Oneladyyouadore,,0,@JetBlue everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area &amp; seat!,,2015-02-24 11:32:49 -0800,Georgia,Quito
570305098557091840,neutral,0.6472,,0.0,Delta,,culinarymindz,,0,"@JetBlue update on Flight 462 would be appreciated when you have time, thanks",,2015-02-24 11:31:45 -0800,,
570304873620746240,neutral,0.6939,,,Delta,,kbosspotter,,0,@JetBlue check DM please :),,2015-02-24 11:30:52 -0800,Logan International Airport,Atlantic Time (Canada)
570303683872886784,negative,1.0,Flight Booking Problems,0.6921,Delta,,heyheyman,,0,"@JetBlue Hey guys, why did my last flight earn me 0 pts? http://t.co/1syWlmTZek",,2015-02-24 11:26:08 -0800,"Boston, MA",Eastern Time (US & Canada)
570299924555956227,negative,1.0,Can't Tell,1.0,Delta,,erinkphares,,0,@JetBlue 2 aisles of empty #evermoreroom seats and we can't move bc we didn't pay?! #nonsense #Waste #JetBlue #jetbluebos #cheap,,2015-02-24 11:11:12 -0800,,
570297402281893888,negative,0.6913,Flight Attendant Complaints,0.3499,Delta,,chuck_martin,,0,@JetBlue ’s Marty St. George really has zero clue. How does he still have a job? #nobaggagefees http://t.co/tjDzaMHPEw,,2015-02-24 11:01:10 -0800,SF Bay Area,Pacific Time (US & Canada)
570296417094373376,negative,1.0,Flight Booking Problems,0.6631,Delta,,Marty_H,,0,@JetBlue they booked me for tomorrow. It's $250 higher. My 1st reservation is PGFRYZ. Get me on standby list 4 tonight would help.,,2015-02-24 10:57:16 -0800,,Eastern Time (US & Canada)
570296110633381889,neutral,1.0,,,Delta,,johnfmartin67,,0,"@JetBlue Submitted, hoping for quick decision, tied to another donation we just received:
Proposal- 27th Annual Gala
Org- Boundless Readers",,2015-02-24 10:56:03 -0800,Chicago,Newfoundland
570295207763316736,negative,1.0,Cancelled Flight,1.0,Delta,negative,Marty_H,Cancelled Flight,0,@JetBlue but by Cancelled Flighting my flight and pushing me to the next day I'd lose $150 hotel which was why I was trying to get a same-day flight.,,2015-02-24 10:52:27 -0800,,Eastern Time (US & Canada)
570294460476760064,positive,0.6994,,,Delta,,Sujecuevas19,,0,@JetBlue thank you for the information.,,2015-02-24 10:49:29 -0800,,Athens
570293674472558592,neutral,0.649,,0.0,Delta,,idk_but_youtube,,0,@JetBlue did you know that suicide is the second leading cause of death among teens 10-24,,2015-02-24 10:46:22 -0800,1/1 loner squad,Eastern Time (US & Canada)
570293669628157952,neutral,1.0,,,Delta,,Sujecuevas19,,0,@JetBlue Ok and in Dominican Republic what numbers?,,2015-02-24 10:46:21 -0800,,Athens
570292360749453312,negative,0.6634,Flight Booking Problems,0.6634,Delta,,tahlia_simpson,,0,@JetBlue ive tried on my phone and laptop :(,,2015-02-24 10:41:08 -0800,,
570292174044200963,negative,1.0,Cancelled Flight,1.0,Delta,,Marty_H,,0,@JetBlue Cancelled Flighted my flight. Went with another airline 2 leave 2day. They Cancelled Flighted also. Called JetBlue &amp; got same flight but now $250 more👺,,2015-02-24 10:40:24 -0800,,Eastern Time (US & Canada)
570291934306168834,neutral,0.6638,,,Delta,,muneca641,,0,@JetBlue sale please soon?? I need a tan,,2015-02-24 10:39:27 -0800,,Quito
570291828349669378,neutral,0.6364,,,Delta,,theREAL_Tiffany,,0,@JetBlue Yeah I have! I'm on it!! Looking for specific dates - I will just keep checking daily for a fare drop,,2015-02-24 10:39:02 -0800,Somewhere eating swine...,Eastern Time (US & Canada)
570291817087930369,neutral,1.0,,,Delta,,Sujecuevas19,,0,"@JetBlue Hello Good afternoon how are you, I need know how much flying for summer from june 13th.",,2015-02-24 10:38:59 -0800,,Athens
570291699731308545,negative,1.0,Flight Booking Problems,0.6833,Delta,,tahlia_simpson,,0,@JetBlue just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it.,,2015-02-24 10:38:31 -0800,,
570291473528320001,negative,1.0,Late Flight,0.6647,Delta,,miss_caitb,,0,"@JetBlue upset with the lack of communication we've received for our ""on time"" flight 1170 out of MCO",,2015-02-24 10:37:37 -0800,,Central Time (US & Canada)
570291066466897921,neutral,0.6266,,0.0,Delta,,theREAL_Tiffany,,0,@JetBlue Not for the dates or destination I'm headed 😔,,2015-02-24 10:36:00 -0800,Somewhere eating swine...,Eastern Time (US & Canada)
570289587794407425,negative,1.0,Customer Service Issue,1.0,Delta,,_carolion,,0,"@JetBlue I've spent three hours talking to all different people, most of which couldn't help. I probably won't be using JetBlue again.",,2015-02-24 10:30:07 -0800,,Quito
570289518194126849,positive,1.0,,,Delta,,MmmRubin,,0,@JetBlue great.,,2015-02-24 10:29:51 -0800,,Eastern Time (US & Canada)
570288803849637888,positive,0.6551,,,Delta,,Fendog75,,0,@JetBlue thanks great recap. I wouldn't have been able to sleep!  I was nervous the bad guy was getting away. 😉,,2015-02-24 10:27:00 -0800,Canton MA,Eastern Time (US & Canada)
570287886135918593,neutral,1.0,,,Delta,,DaniP0915,,0,"@JetBlue flying w/ infant for the 1st time, can I bring a canister of powder formula for a carry on and/or use my plastic formula divider?",,2015-02-24 10:23:22 -0800,"ÜT: 40.907502,-73.85468",Quito
570287704728084480,positive,1.0,,,Delta,,MmmRubin,,0,@JetBlue flight 117. proud to fly Jet Blue!,,2015-02-24 10:22:38 -0800,,Eastern Time (US & Canada)
570287622343540736,positive,0.6673,,0.0,Delta,,lizgottbrecht,,0,"@JetBlue awesome, thanks! on hold now.",,2015-02-24 10:22:19 -0800,"Boston, MA ",Eastern Time (US & Canada)
570287303681294337,neutral,0.6522,,,Delta,,_carolion,,0,"@JetBlue I'm not sure if you can do anything to help me with that, but if you can that'd be great.",,2015-02-24 10:21:03 -0800,,Quito
570287210219606016,negative,1.0,Customer Service Issue,1.0,Delta,,_carolion,,0,@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200.,,2015-02-24 10:20:40 -0800,,Quito
570284988224008192,negative,1.0,Flight Booking Problems,0.6985,Delta,,cmcook,,0,@JetBlue Are there really no flights from the Bay Area to Chicago anymore? Lame. So lame.,,2015-02-24 10:11:51 -0800,In Oakland; Hoosier at heart,Pacific Time (US & Canada)
570284840752427008,negative,1.0,Flight Booking Problems,0.6651,Delta,,lizgottbrecht,,0,"@JetBlue can't book a flight because of outdated, forced opt-in ""Verified by Visa"" nonsense. Help a girl out? I just want to get to @sxsw",,2015-02-24 10:11:16 -0800,"Boston, MA ",Eastern Time (US & Canada)
570280782373228544,neutral,0.6526,,0.0,Delta,,Arevans87,,0,@JetBlue Stop trying to make #fleek happen! #PointsMe,,2015-02-24 09:55:08 -0800,,
570280776849346561,negative,1.0,Customer Service Issue,0.6629999999999999,Delta,,YvonneTrimble,,0,@JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter,,2015-02-24 09:55:07 -0800,"Port au Prince, Haiti",Eastern Time (US & Canada)
570280755085090816,positive,0.3474,,0.0,Delta,,AndrewGresenz,,0,"@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places...",,2015-02-24 09:55:01 -0800,"Stoughton, MA",Eastern Time (US & Canada)
570280008557547520,positive,0.6875,,,Delta,,MattHaze,,0,@JetBlue I did see that! Working on picking up a trip or two as we type.,,2015-02-24 09:52:03 -0800,New York-ish + Airport Bars,Eastern Time (US & Canada)
570279787287093248,negative,0.6747,Can't Tell,0.6747,Delta,,ch00bee,,0,@JetBlue it's poop and barely works,,2015-02-24 09:51:11 -0800,,Atlantic Time (Canada)
570278619416694784,positive,1.0,,,Delta,,leezbtv,,0,@JetBlue Thanks for the quick reply! Just wanted to make sure it wasn't just my account :),,2015-02-24 09:46:32 -0800,Seattle,Pacific Time (US & Canada)
570277811795001344,negative,1.0,Bad Flight,0.6842,Delta,,ch00bee,,0,@JetBlue your wifi is a lie and i hate you,,2015-02-24 09:43:20 -0800,,Atlantic Time (Canada)
570277278627848192,negative,0.657,Flight Booking Problems,0.348,Delta,,BethRunsDisney,,0,@JetBlue Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :(,,2015-02-24 09:41:13 -0800,NYC,Eastern Time (US & Canada)
570277054635057153,negative,1.0,Can't Tell,1.0,Delta,,leezbtv,,0,"@jetblue having trouble signing in to TrueBlue today, despite right credentials. getting ""We are not able to sign you in"" msg.",,2015-02-24 09:40:19 -0800,Seattle,Pacific Time (US & Canada)
570276843812732928,positive,1.0,,,Delta,,Sanr1ck,,0,@JetBlue wouldn't mind paying for the snacks but no $ for tix :-) Great job guys!,,2015-02-24 09:39:29 -0800,US,Eastern Time (US & Canada)
570273378403102720,neutral,0.643,,0.0,Delta,,markmacg1,,0,@JetBlue flight 462 to Boston delayed due to weather in Tampa?,,2015-02-24 09:25:43 -0800,,
570267929322921985,neutral,1.0,,,Delta,,terrybrokebad,,0,"More like BaeJet Airways, amirite?

“@JetBlue: @terrybrokebad Right back at ya!”",,2015-02-24 09:04:04 -0800,"Newcastle, Uk",Casablanca
570267544906555393,neutral,1.0,,,Delta,,b_econ,,0,@JetBlue are @AskAmex Amex Plat holders provided access or a credit in the Airspace Lounge in JKF?,,2015-02-24 09:02:32 -0800,,
570267535515324417,neutral,1.0,,,Delta,,peterfransson,,0,"@JetBlue many thanks, as always your employees are professional and courteous. Whenever I have the option, you are my go-to airlines.",,2015-02-24 09:02:30 -0800,Inter/Outer-Continental U.S.,Eastern Time (US & Canada)
570267215720800256,neutral,0.6875,,,Delta,,JasonBXNY0619,,0,@JetBlue Come on and provide service from Destin- Fort Walton Beach Airport,"[0.0, 0.0]",2015-02-24 09:01:13 -0800," Bronx, NY / Destin, Fl",Santiago
570265811623002112,negative,1.0,Customer Service Issue,1.0,Delta,,heyheyman,,0,@JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me.,,2015-02-24 08:55:39 -0800,"Boston, MA",Eastern Time (US & Canada)
570264515285266432,neutral,0.6596,,,Delta,,terrybrokebad,,0,"@CatfoodBeerGlue you'll enjoy this. 

“@JetBlue: Our fleet's on fleek. http://t.co/2thC9RKURT”",,2015-02-24 08:50:30 -0800,"Newcastle, Uk",Casablanca
570264106059624448,neutral,1.0,,,Delta,,tumblehawk,,0,@JetBlue yer deals never seem to include NYC--&gt;PDX or NYC--&gt;PGH...wish they did!,,2015-02-24 08:48:52 -0800,"brooklyn, ny, us",
570252044528959488,neutral,1.0,,,Delta,,MyCustoAdvocate,,0,@JetBlue Airline trouble this winter &amp; not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!,,2015-02-24 08:00:56 -0800,"Miami, New York, Boston",
570251671265083393,neutral,0.6609,,,Delta,,Kristenrx5150,,0,@JetBlue thank you! Headed from LBC to OAK !,,2015-02-24 07:59:27 -0800,anaheim,
570251142942171136,positive,1.0,,,Delta,,Kristenrx5150,,0,@JetBlue here you go... Your napkins pretty much say it all! http://t.co/OxY1Jnpjm3,,2015-02-24 07:57:21 -0800,anaheim,
570248591295557632,neutral,1.0,,,Delta,,butimvikki,,0,“@JetBlue: Our fleet's on fleek. http://t.co/b5ttno68xu” I just 🙈,,2015-02-24 07:47:13 -0800,D{M}V,Quito
570246294582771712,positive,1.0,,,Delta,,Ruth_Slobodin,,0,"“@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)” you know me too well 💘",,2015-02-24 07:38:05 -0800,,Atlantic Time (Canada)
570246094157946880,neutral,0.6454,,,Delta,,NENAFL,,0,"@JetBlue ""Do what you love and you'll never work a day in your life."" 😊",,2015-02-24 07:37:18 -0800,,Eastern Time (US & Canada)
570245603118211072,neutral,0.6667,,0.0,Delta,,ArdensMommy,,0,"@JetBlue It drops 75 when i take off the other two people, and vice versa. back and forth.",,2015-02-24 07:35:21 -0800,MA,Quito
570244951914782721,positive,0.6429,,0.0,Delta,,PaulParz,,0,"@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place",,2015-02-24 07:32:45 -0800,,
570243767585935360,positive,0.6578,,,Delta,,gabs_tweets,,0,@JetBlue Longing to look into the blue eyes. #firstlove,,2015-02-24 07:28:03 -0800,,Eastern Time (US & Canada)
570242512012451840,positive,1.0,,,Delta,,jdlessard13,,0,@JetBlue you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom,,2015-02-24 07:23:04 -0800,,
570240052279648257,neutral,1.0,,,Delta,,blckblakelively,,0,Sigh... “@JetBlue: Our fleet's on fleek. http://t.co/W5NL0AY9Bl”,,2015-02-24 07:13:17 -0800,where the Bulls/Bears play.,Central Time (US & Canada)
570239998383038464,neutral,0.6765,,,Delta,,E_Nice718,,0,@JetBlue  please start flying to Guyana soon,"[40.70326657, -74.01106458]",2015-02-24 07:13:04 -0800,N 40°39' 0'' / W 73°55' 0'',Eastern Time (US & Canada)
570239297456091136,neutral,0.6623,,0.0,Delta,,BlackeyeBandit,,0,@JetBlue just leave certain things to the kids.,,2015-02-24 07:10:17 -0800,l be where l'm at,London
570239272575315969,positive,1.0,,,Delta,,nokidhungry,,0,"@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH",,2015-02-24 07:10:11 -0800,"Washington, DC",Eastern Time (US & Canada)
570238950801059840,positive,1.0,,,Delta,,lalunkee,,0,"@JetBlue Annnndddd, I just booked my flight. That was easy.",,2015-02-24 07:08:55 -0800,All over ...,Eastern Time (US & Canada)
570238126347714560,negative,0.6796,Customer Service Issue,0.6796,Delta,,JME23,,0,@JetBlue Thank you for credits. However; I submitted complaints about the property on vacation package. Hope you listen!,,2015-02-24 07:05:38 -0800,Citizen of the world dahhhling,Eastern Time (US & Canada)
570237440616570880,neutral,1.0,,,Delta,,_blktray,,0,“@JetBlue: Our fleet's on fleek. http://t.co/clu5pdPrHP” :(,,2015-02-24 07:02:54 -0800,COMPTON/AZ,
570237343669608448,positive,0.6848,,,Delta,,lalunkee,,0,@JetBlue Thank you very much!,,2015-02-24 07:02:31 -0800,All over ...,Eastern Time (US & Canada)
570235244999270400,negative,1.0,Flight Booking Problems,1.0,Delta,,lalunkee,,0,@JetBlue Need your help. I'm moving to DC &amp; I want to book a one way fare on your website. It won't seem to let me. Am I missing something?,,2015-02-24 06:54:11 -0800,All over ...,Eastern Time (US & Canada)
570233869212856320,positive,1.0,,,Delta,,eatgregeat,,0,@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:),"[34.02763089, -118.49627894]",2015-02-24 06:48:43 -0800,,Eastern Time (US & Canada)
570233306664591361,neutral,0.6703,,0.0,Delta,,scojjac,,0,"@JetBlue @JetBlueCheeps My friend bought a ticket last night for one of these routes from you, and it cost way more. Can you help?”",,2015-02-24 06:46:29 -0800,"Las Cruces, NM",Mountain Time (US & Canada)
570232676491202561,neutral,0.6667,,,Delta,,eatgregeat,,0,@JetBlue I was returning from @FoodNetwork #SOBEWFF so I had limited carry on space in my tummy. Next flight I'll try that snack!,"[34.02761838, -118.49646336]",2015-02-24 06:43:59 -0800,,Eastern Time (US & Canada)
570232616755929088,positive,0.6768,,,Delta,,NBucketTV,,0,@JetBlue glad you like it. Feel free to steal it.,,2015-02-24 06:43:44 -0800,"Boston, MA",Eastern Time (US & Canada)
570231750959329280,positive,0.6803,,0.0,Delta,,eatgregeat,,0,@JetBlue your blue helped bring out the color of my eyes. And I promise I didn't eat all the free snacks.,"[34.02764112, -118.49636416]",2015-02-24 06:40:18 -0800,,Eastern Time (US & Canada)
570229813937463299,positive,1.0,,,Delta,,nolimitlove,,0,@JetBlue thanks to you customers like me stay loyal. From check in to landing.,,2015-02-24 06:32:36 -0800,,America/New_York
570227706140323840,positive,0.7067,,,Delta,,NBucketTV,,0,@JetBlue A320 pulling into the gate as the sunrises here at @BostonLogan this morning #jetbluesofly #jetblue #airbus http://t.co/JGdu5us8Dz,,2015-02-24 06:24:14 -0800,"Boston, MA",Eastern Time (US & Canada)
570227199766179840,positive,0.6606,,,Delta,,texdoh,,0,@JetBlue Thx for the quick response .... yep I tried- but it can't find the flight when I Input the Confirmation #,,2015-02-24 06:22:13 -0800,"iPhone: 40.955353,-73.813942",Central Time (US & Canada)
570226143045033985,positive,0.6667,,,Delta,,JohnJJSmith,,0,@JetBlue Wish Everyone felt like you,,2015-02-24 06:18:01 -0800,"NY,NY",
570225899964129281,positive,1.0,,,Delta,,thedaniburden,,0,@JetBlue sounds great! Thank you!! :),,2015-02-24 06:17:03 -0800,"Buffalo, New York",Quito
570225396404359168,negative,1.0,Customer Service Issue,0.6524,Delta,,tonetone28,,0,"@JetBlue 's Once upon a sale that does not include BTV, as usual!  #jetbluehatesbtv",,2015-02-24 06:15:03 -0800,Vermont,Atlantic Time (Canada)
570224962184867840,negative,1.0,Customer Service Issue,1.0,Delta,,texdoh,,0,"@JetBlue can't link my flight from last week to my TruBlue account and 1800 num isn't answering..don't make me fly @Delta again, dont do it!",,2015-02-24 06:13:19 -0800,"iPhone: 40.955353,-73.813942",Central Time (US & Canada)
570222626712514560,positive,1.0,,,Delta,,JohnJJSmith,,0,@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at  JetBlue,,2015-02-24 06:04:03 -0800,"NY,NY",
570221178658418689,positive,1.0,,,Delta,,AStateOfSnark,,0,@JetBlue incredible PR team. 👏👏👏👏,,2015-02-24 05:58:17 -0800,Boston,Atlantic Time (Canada)
570218339118800896,positive,0.6316,,,Delta,,MikeSmithMedia,,0,@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.,,2015-02-24 05:47:00 -0800,New York/New Jersey,Eastern Time (US & Canada)
570217760430493698,negative,0.7029,Flight Attendant Complaints,0.3619,Delta,,MaryCallaRowan,,0,"@JetBlue if you can get us on a flight to Vieques all will be good. Right now, not looking promising.",,2015-02-24 05:44:42 -0800,,
570215386102292480,negative,0.667,Lost Luggage,0.3335,Delta,,elias_rubin,,0,@JetBlue I just DM'd you!,,2015-02-24 05:35:16 -0800,"New York, NY",Pacific Time (US & Canada)
570213762948567040,neutral,0.6439,,,Delta,,sflcn,,1,@JetBlue Offering Special Fares to @GoPureGrenada @discovergrenada http://t.co/MBcEhCSZX3 @CaribbeJan @islandexpert http://t.co/2Zm4jkAlZl,,2015-02-24 05:28:49 -0800,South Florida,Eastern Time (US & Canada)
570212129313316864,neutral,1.0,,,Delta,,elias_rubin,,0,@JetBlue I believe that the website said I could receive credit for upcoming flights since I Cancelled Flighted my last one. Is this true?,,2015-02-24 05:22:20 -0800,"New York, NY",Pacific Time (US & Canada)
570212047692161025,neutral,1.0,,,Delta,,elias_rubin,,0,@JetBlue A month ago I had a flight booked but then had to Cancelled Flight it... I'm now Flight Booking Problems a separate flight for a different occasion.,,2015-02-24 05:22:00 -0800,"New York, NY",Pacific Time (US & Canada)
570211016308596736,neutral,1.0,,,Delta,,elias_rubin,,0,@JetBlue hi friend! Question for you when you have a moment.,,2015-02-24 05:17:54 -0800,"New York, NY",Pacific Time (US & Canada)
570208115205021696,positive,0.6811,,,Delta,,jannasaurusrex,,0,"“@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue” and now I'M feeling like a boss #jetbluefame",,2015-02-24 05:06:23 -0800,central mass,
570206077826039808,positive,0.6633,,,Delta,,jannasaurusrex,,0,@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks,,2015-02-24 04:58:17 -0800,central mass,
570204309041893376,positive,0.7012,,,Delta,,SarahEH255,,0,@JetBlue sooo earlier i said i couldnt fly with you for my school trip but now i can! 😏,,2015-02-24 04:51:15 -0800,,Eastern Time (US & Canada)
570200546679726082,negative,1.0,Late Flight,1.0,Delta,,Chewie240,,0,@JetBlue why was Flight 1856 delayed to Buffalo ?  It’s a direct flight and the plane is at the gate.,,2015-02-24 04:36:18 -0800,Buffalo,Eastern Time (US & Canada)
570199572435185664,negative,1.0,Flight Booking Problems,0.3516,Delta,,MaryCallaRowan,,0,@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.,,2015-02-24 04:32:26 -0800,,
570198506222194692,negative,1.0,Late Flight,1.0,Delta,,deniseimperial,,0,@JetBlue we were supposed to be Vieques by 3pm,,2015-02-24 04:28:12 -0800,,Pacific Time (US & Canada)
570198409497288705,negative,1.0,Customer Service Issue,1.0,Delta,,MaryCallaRowan,,0,@JetBlue your customer service today was deplorable.  There were plenty of ways u could have gotten us on that flight. #badcustomerservice,,2015-02-24 04:27:49 -0800,,
570198289376677888,negative,0.6669,Late Flight,0.6669,Delta,,deniseimperial,,0,"@JetBlue absolutely. The missed connection caused us to miss our ferry to Vieques. Get us to Vieques. Also, flight vouchers. #PRBound",,2015-02-24 04:27:20 -0800,,Pacific Time (US & Canada)
570197146894520320,neutral,1.0,,,Delta,,geoffkeegan,,0,"@JetBlue Hi there, any rough idea of when January 2016 flights will be made available?",,2015-02-24 04:22:48 -0800,,Eastern Time (US & Canada)
570195373018505216,negative,1.0,Can't Tell,0.6689,Delta,,PilotFresh,,0,@JetBlue why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'(,,2015-02-24 04:15:45 -0800,Dubai ,Central America
570195036782133248,positive,1.0,,,Delta,,brandyanncakes,,0,@JetBlue why are you always so amazing! #jetblue #trueblue http://t.co/iIMTJxcvLG,,2015-02-24 04:14:25 -0800,boston ma,Atlantic Time (Canada)
570193464467570688,negative,0.6598,Customer Service Issue,0.6598,Delta,,deniseimperial,,0,"@JetBlue, I've experienced better service making connecting flight from @united and @AmericanAir #badcustomerservice #jfk #pr",,2015-02-24 04:08:10 -0800,,Pacific Time (US & Canada)
570192452486889473,neutral,0.6667,,,Delta,,rkflyga,,2,@JetBlue now out of A gates and into main terminal @ DCA. @NATCA members keeping watch from ATCT. #avgeek http://t.co/hPsiEaokwh,,2015-02-24 04:04:08 -0800,KFDK,Eastern Time (US & Canada)
570190438281248768,positive,0.6779999999999999,,,Delta,,joahspearman,,0,@JetBlue great will do once I land in JFK,,2015-02-24 03:56:08 -0800,Austin,Central Time (US & Canada)
570184343857045504,negative,1.0,Customer Service Issue,0.6383,Delta,,skenniston,,0,@JetBlue service getting worse and worse. Plane can't fly waiting on a 2nd aircraft. So much for planning.,"[42.3658858, -71.01423374]",2015-02-24 03:31:55 -0800,"Boston, MA",Eastern Time (US & Canada)
570179466716176384,positive,0.6737,,,Delta,,kbosspotter,,0,@JetBlue haha. TY. Do you know what time that lane opens at Logan?,,2015-02-24 03:12:32 -0800,Logan International Airport,Atlantic Time (Canada)
570174713072369664,neutral,1.0,,,Delta,,DontenPhoto,,0,"@JetBlue Flight 1447 (N351JB) ""JBLU"" arrives at @FlyTPA following flight from Westchester County Airport http://t.co/xX2M2jxQep",,2015-02-24 02:53:39 -0800,"Englewood, Florida",Eastern Time (US & Canada)
570173181727674368,negative,1.0,Customer Service Issue,0.6872,Delta,,kerifischer,,0,@JetBlue no seat assignment 5 mins before a flight...line 20 people deep. Guess I'm sitting with the baggage? @MarinaDomine,,2015-02-24 02:47:34 -0800,"Fort Lauderdale, FL",Central Time (US & Canada)
570168203470446592,neutral,1.0,,,Delta,,peteiuvara,,0,"@JetBlue here we go again, 2nd round trip to CA in a week #TrueBlue",,2015-02-24 02:27:47 -0800,New York,Eastern Time (US & Canada)
570137183442608128,positive,0.6554,,,Delta,,BonnieBitchh,,0,@JetBlue sure is 💙,,2015-02-24 00:24:31 -0800,NYC ,Central Time (US & Canada)
570121321192894464,neutral,1.0,,,Delta,,Ledermuller,,3,@JetBlue wants Customs at Long Beach Airport for future international flights. By @EricBradleyPT http://t.co/J6Hb4JDvER cc: @BrianSumers,,2015-02-23 23:21:29 -0800,Southern California,Pacific Time (US & Canada)
570102708734197760,negative,1.0,Can't Tell,0.6697,Delta,,djcheros,,0,@JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back.,,2015-02-23 22:07:32 -0800,"Portland, Maine",Eastern Time (US & Canada)
570095219091361792,positive,0.6809,,0.0,Delta,,marcmansfield,,0,"@JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence",,2015-02-23 21:37:46 -0800,,
570093964059156481,neutral,1.0,,,Delta,,BigDdaBasedLord,,0,RT @JetBlue: Our fleet's on fleek. http://t.co/WEZUMDimYF,,2015-02-23 21:32:47 -0800,ClayCo ATL,Central Time (US & Canada)
570088573598355456,positive,1.0,,,Delta,,don_bangs,,0,@JetBlue thanks so much!,,2015-02-23 21:11:22 -0800,,
570087324949864448,negative,1.0,Can't Tell,1.0,Delta,,marcmansfield,,0,@JetBlue my wife sent me a family invite but I never accepted it. She should not be locked into a family account that never got created.,,2015-02-23 21:06:24 -0800,,
570084883332239360,neutral,1.0,,,Delta,,don_bangs,,0,@JetBlue Hey guys do you have a tail number assigned yet to flight 1373 for tomorrow?,,2015-02-23 20:56:42 -0800,,
570084632999428096,negative,0.6988,Customer Service Issue,0.6988,Delta,,marcmansfield,,0,@JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap.,,2015-02-23 20:55:42 -0800,,
570083989601411072,neutral,1.0,,,Delta,,KnockoutOC,,0,At the airport ready to get this @JetBlue red eye going.... Soooooo sleepy.  #NoPlaceLikeHome #eventhoughits2degreesathome,"[33.8191302, -118.1455457]",2015-02-23 20:53:09 -0800,New York City,Atlantic Time (Canada)
570083380265689088,negative,0.6721,Can't Tell,0.3361,Delta,,marcmansfield,,0,@JetBlue customer service says since my wife setup a family account that she now can't join mine for a year???  Help me fix please.,,2015-02-23 20:50:44 -0800,,
570079918782095360,negative,0.6858,Flight Attendant Complaints,0.3703,Delta,,williamzitser,,0,@JetBlue full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful.,,2015-02-23 20:36:58 -0800,NYC,Central Time (US & Canada)
570077234570010624,negative,1.0,Flight Attendant Complaints,0.6718,Delta,,williamzitser,,0,@JetBlue we have. Twice. They said they can't dim those lights. But they did on our first flight.,,2015-02-23 20:26:18 -0800,NYC,Central Time (US & Canada)
570076673162543104,neutral,0.6608,,,Delta,,mOnKofficial,,0,“@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid”haa man,,2015-02-23 20:24:05 -0800,Philadelphia/Cali,Eastern Time (US & Canada)
570076595647426560,neutral,1.0,,,Delta,,sunflwer1975,,0,@JetBlue its domestic I just wanted more of an idea so I don't get surprised.,,2015-02-23 20:23:46 -0800,"Boston, MA",Arizona
570075711433609216,positive,1.0,,,Delta,,MarkGuerra3,,0,@JetBlue That makes two of us! Lol #Blushing,,2015-02-23 20:20:15 -0800,805 CA,
570073705507725313,neutral,1.0,,,Delta,,sunflwer1975,,0,@JetBlue would a storage container like this green one be acceptable to check in with luggage? 18Gal totes http://t.co/mJtK2SFuhG,"[42.36005288, -71.06315559]",2015-02-23 20:12:17 -0800,"Boston, MA",Arizona
570073661241057280,positive,0.6618,,,Delta,,MarkGuerra3,,0,@JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young!,,2015-02-23 20:12:06 -0800,805 CA,
570073592848715776,negative,0.6757,Can't Tell,0.3515,Delta,,empiricalco,,0,@JetBlue JFK NYC staff is amazing. The #lax JetBlue... Sending an email with details but it was a disappointing experience @JetBlueCheeps,,2015-02-23 20:11:50 -0800,22nd Century,Pacific Time (US & Canada)
570070740566990848,positive,1.0,,,Delta,,emooreme,,0,@JetBlue #1680 Super smooth flight and landing. Nicely done.,,2015-02-23 20:00:30 -0800,DC SF,Eastern Time (US & Canada)
570068045500194816,neutral,0.6372,,0.0,Delta,,djcheros,,0,@JetBlue try harder. Take a winners attitude to your work.,,2015-02-23 19:49:48 -0800,"Portland, Maine",Eastern Time (US & Canada)
570066859330019329,negative,0.657,Can't Tell,0.657,Delta,,djcheros,,0,@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.,,2015-02-23 19:45:05 -0800,"Portland, Maine",Eastern Time (US & Canada)
570066554848743424,negative,1.0,Late Flight,1.0,Delta,,djcheros,,0,@JetBlue we would have been up in the air by now. Now our new plane we've been redirected to has mechanical errors aka more delays 2/3,,2015-02-23 19:43:52 -0800,"Portland, Maine",Eastern Time (US & Canada)
570066245195829249,negative,1.0,Late Flight,1.0,Delta,,djcheros,,0,@JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1/3,,2015-02-23 19:42:38 -0800,"Portland, Maine",Eastern Time (US & Canada)
570066175008350208,neutral,1.0,,,Delta,,thereal_edwin,,0,“@JetBlue: Our fleet's on fleek. http://t.co/Vxn2J36M7V” this happened,,2015-02-23 19:42:22 -0800,,
570066166930145280,negative,1.0,Damaged Luggage,0.3587,Delta,,DarthVada_R2D2,,0,@JetBlue - Definitely no note from whoever stole from me.,,2015-02-23 19:42:20 -0800,,Atlantic Time (Canada)
570065109961322496,negative,1.0,Customer Service Issue,0.6662,Delta,,DarthVada_R2D2,,0,@JetBlue but the 4 hour policy- when I called and they said I didn't report it soon enough. What would have changed if I had noticed sooner?,,2015-02-23 19:38:08 -0800,,Atlantic Time (Canada)
570063322449616896,negative,0.6196,Can't Tell,0.3152,Delta,,DarthVada_R2D2,,0,@JetBlue - Hopefully that will help someone in the future. Would there have been a different procedure if I had discovered the theft sooner?,,2015-02-23 19:31:01 -0800,,Atlantic Time (Canada)
570061375592136706,negative,1.0,Lost Luggage,0.6666,Delta,,DarthVada_R2D2,,0,@JetBlue - I did that as soon as I realized. Will they try to figure out who is stealing from people's bags? Security cameras? Anything?,,2015-02-23 19:23:17 -0800,,Atlantic Time (Canada)
570060184908910592,negative,1.0,Lost Luggage,1.0,Delta,,DarthVada_R2D2,,0,"@JetBlue - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)",,2015-02-23 19:18:33 -0800,,Atlantic Time (Canada)
570059496300548096,negative,1.0,Can't Tell,0.66,Delta,,williampseymour,,1,@JetBlue absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople,,2015-02-23 19:15:49 -0800,,
570059462976917507,negative,0.6521,Lost Luggage,0.6521,Delta,,djcheros,,0,@JetBlue DONT LOSE MY LUGGAGE!!!,,2015-02-23 19:15:41 -0800,"Portland, Maine",Eastern Time (US & Canada)
570059116066017280,negative,0.6990000000000001,Flight Booking Problems,0.3611,Delta,,djcheros,,0,@jetblue you just directed me to your mobile website. Where is the direct link? GET IT TOGETHER!,,2015-02-23 19:14:19 -0800,"Portland, Maine",Eastern Time (US & Canada)
570058565974675456,negative,1.0,Can't Tell,1.0,Delta,,djcheros,,0,@JetBlue if I had made as many mistakes as you in as short a period of time. I would I have lost my job at this point!!!,,2015-02-23 19:12:07 -0800,"Portland, Maine",Eastern Time (US & Canada)
570058262743101440,negative,1.0,Customer Service Issue,1.0,Delta,,williampseymour,,0,@JetBlue I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe??,,2015-02-23 19:10:55 -0800,,
570056726793359360,negative,1.0,Late Flight,1.0,Delta,,djcheros,,0,@JetBlue not one of my four flights this trip has been on time. What the he'll is your companies problem?,,2015-02-23 19:04:49 -0800,"Portland, Maine",Eastern Time (US & Canada)
570051731033235456,neutral,1.0,,,Delta,,JoeDavis913,,0,Stop this madness RT @JetBlue: Our fleet's on fleek. http://t.co/7x9uSbj2FV,,2015-02-23 18:44:58 -0800,,
570050603851710464,neutral,0.6857,,,Delta,,kbosspotter,,0,@JetBlue I can't find a good photo of it... You got one? #goodnight,,2015-02-23 18:40:29 -0800,Logan International Airport,Atlantic Time (Canada)
570049623697461248,positive,1.0,,,Delta,,jennielin,,0,"@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!",,2015-02-23 18:36:35 -0800,"San Francisco, CA",Pacific Time (US & Canada)
570049018820042752,positive,1.0,,,Delta,,kbosspotter,,0,"@JetBlue I like "" Follow @JetBlue """,,2015-02-23 18:34:11 -0800,Logan International Airport,Atlantic Time (Canada)
570048915518533634,neutral,0.6514,,,Delta,,kbosspotter,,0,@JetBlue or she ;),,2015-02-23 18:33:47 -0800,Logan International Airport,Atlantic Time (Canada)
570048890466111488,negative,1.0,Late Flight,1.0,Delta,,MariaZarkadas,,0,@JetBlue @DatingRev mco to lag two hour delay and sitting in Tarmac going on 40 minutes with infants crying on plane!! Get us off this plane,,2015-02-23 18:33:41 -0800,New York,
570048804550004737,negative,1.0,Bad Flight,0.6304,Delta,,DatingRev,,0,"@JetBlue what maintenance?  The flight landed from Jamaica, has to go through security then get to term 3 then cleaned then board",,2015-02-23 18:33:20 -0800,"Los Angeles, CA",Eastern Time (US & Canada)
570047938401071105,negative,1.0,Customer Service Issue,0.6809,Delta,,kbosspotter,,0,@JetBlue that's not a answer!,,2015-02-23 18:29:54 -0800,Logan International Airport,Atlantic Time (Canada)
570047651875594240,neutral,1.0,,,Delta,,kbosspotter,,0,@JetBlue if i ask ask the pilot will he tell me the name of our aiecraft,,2015-02-23 18:28:45 -0800,Logan International Airport,Atlantic Time (Canada)
570047059878936576,neutral,0.6705,,,Delta,,kbosspotter,,0,@JetBlue AIRPORT CODE TEST GO. SLC.  BOS MCO,,2015-02-23 18:26:24 -0800,Logan International Airport,Atlantic Time (Canada)
570045153295011841,neutral,1.0,,,Delta,,ms_janedough,,0,“@JetBlue: Our fleet's on fleek. http://t.co/BBM6PAbORt” &lt;&lt;Now THAT is fuckin funny. 😂,,2015-02-23 18:18:50 -0800,Somewhere being productive,Eastern Time (US & Canada)
570044715321569280,neutral,1.0,,,Delta,,DeputyBrans,,0,@JetBlue Do you have any flights with lie flat seating from STL to PDX on or around the date of March 5?,,2015-02-23 18:17:05 -0800,,
570043468321419264,neutral,1.0,,,Delta,,LongBeachPost,,1,@JetBlue formally requests @LBAirport and @LongBeachCity to establish customs facilities for international flights http://t.co/jByVMsOd29,,2015-02-23 18:12:08 -0800,"Long Beach, California",Pacific Time (US & Canada)
570042533679656960,negative,0.3523,Can't Tell,0.3523,Delta,,borywrites,,0,See what you started now @nytimes RT @JetBlue: Our fleet's on fleek. http://t.co/atd2Sm8HF4,,2015-02-23 18:08:25 -0800,The Bronx || Inwood,Eastern Time (US & Canada)
570042339575640066,negative,0.3548,Flight Booking Problems,0.3548,Delta,,sharkb8t,,0,".@JetBlue Navigating through 2 rebooks due to flu &amp; ice to visit my Mother.  Your CS reps have been so very helpful, patient and friendly.",,2015-02-23 18:07:39 -0800,"Washington, DC 20003",Eastern Time (US & Canada)
570040888321318912,neutral,1.0,,,Delta,,CougSID,,0,@JetBlue Are all of your flights out of Charleston tomorrow on-time or is there a possibility for delays/Cancelled Flightlations?,,2015-02-23 18:01:53 -0800,"Olympia, WA  ✈ Charleston, SC",Eastern Time (US & Canada)
570039630973829120,negative,0.6617,Late Flight,0.6617,Delta,,DatingRev,,0,@JetBlue well our plane just landed at the international terminal... so they announced the 10 pm new time.,,2015-02-23 17:56:53 -0800,"Los Angeles, CA",Eastern Time (US & Canada)
570038962561134594,negative,1.0,Late Flight,0.348,Delta,,carolinerkenny,,0,@JetBlue there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy,,2015-02-23 17:54:14 -0800,NYC/RVC/CHS/WASH DC,Central Time (US & Canada)
570037998773018624,negative,1.0,Cancelled Flight,1.0,Delta,,carolinerkenny,,0,"@JetBlue not ok to Cancelled Flight flight 1274 tmrw for ""weather"" &amp; to rebook 4 flight the next day when there is flight tmrw night. no compensation?",,2015-02-23 17:50:24 -0800,NYC/RVC/CHS/WASH DC,Central Time (US & Canada)
570035525761011713,negative,1.0,Late Flight,1.0,Delta,,DatingRev,,0,@JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow,,2015-02-23 17:40:34 -0800,"Los Angeles, CA",Eastern Time (US & Canada)
570032796472778752,neutral,1.0,,,Delta,,therichardkirby,,0,Welp. “@JetBlue: Our fleet's on fleek. http://t.co/kwUEk1uKbC”,,2015-02-23 17:29:44 -0800,Everywhere,Quito
570030390309552128,neutral,1.0,,,Delta,,fromtheleftseat,,0,@JetBlue plan to repair its brand http://t.co/ui9M8YpzH2 via @WSJ,,2015-02-23 17:20:10 -0800,Phoenix AZ,Arizona
570027259999821824,neutral,0.6423,,,Delta,,RogerSaintange,,0,@JetBlue ok is I hope thy the Bahamas next,,2015-02-23 17:07:44 -0800,,Pacific Time (US & Canada)
570025186000539648,neutral,0.6714,,,Delta,,twice_sifted,,0,“@JetBlue: Our fleet's on fleek. http://t.co/7XMaV13G2W” http://t.co/Ela7TNtcIR,,2015-02-23 16:59:29 -0800,Northeast by SoCal by Carolina,Eastern Time (US & Canada)
570023530466840576,positive,0.657,,0.0,Delta,,junglejimboston,,0,"@JetBlue Not trying to make you look bad, on your website it says: ""Due to weather in the Charleston, NC"" Its actually in SC, not NC",,2015-02-23 16:52:54 -0800,"Somerville, MA",
570021779521085440,neutral,1.0,,,Delta,,RobertPiacente,,0,"@JetBlue can your people working this contact me, I have a project in the works.","[40.76262466, -73.73946148]",2015-02-23 16:45:57 -0800,"Long Island, NY",Eastern Time (US & Canada)
570021223482191873,neutral,1.0,,,Delta,,babasnooker,,0,"@JetBlue When chging flight, isit possible to pay the fare difference in dollars when the ticket was bought completely via point redemption?",,2015-02-23 16:43:44 -0800,,
570020255793352704,negative,0.6803,Late Flight,0.6803,Delta,,RobertPiacente,,0,"@JetBlue we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon?","[40.76262285, -73.7394313]",2015-02-23 16:39:54 -0800,"Long Island, NY",Eastern Time (US & Canada)
570018254271463424,negative,1.0,Can't Tell,0.6932,Delta,,4TONEMENT,,0,"@JetBlue Am I the only one who had to look that up? I must be getting old...
 #damn",,2015-02-23 16:31:56 -0800,,Eastern Time (US & Canada)
570016890996723713,neutral,0.6946,,0.0,Delta,,MCoveteur,,0,Oh yeah? RT @JetBlue: Our fleet's on fleek. http://t.co/FTv2NWWQF1”,,2015-02-23 16:26:31 -0800,"Valsayn, Trinidad",Quito
570016801192456192,neutral,1.0,,,Delta,,RogerSaintange,,0,@JetBlue when are you guys flying it froward in the Bahamas.,,2015-02-23 16:26:10 -0800,,Pacific Time (US & Canada)
570016312610709504,neutral,0.7087,,,Delta,,2emmyz,,0,“@JetBlue: Our fleet's on fleek. http://t.co/M2wSg2olgo” -_-,,2015-02-23 16:24:13 -0800,,Eastern Time (US & Canada)
570012934287568898,positive,1.0,,,Delta,,bostongarden,,0,"@JetBlue Btw, thanks for responding quickly!!",,2015-02-23 16:10:48 -0800,"Boston, Austin, Kansas City ",Eastern Time (US & Canada)
570012849067720704,neutral,1.0,,,Delta,,bostongarden,,0,"@JetBlue No, it's weird!! I picked other cities just to test, those worked...not the one I want. Works on phone though, so I'll use that.",,2015-02-23 16:10:28 -0800,"Boston, Austin, Kansas City ",Eastern Time (US & Canada)
570012000648081409,negative,1.0,Cancelled Flight,1.0,Delta,,PaleoMezzo,,0,@JetBlue flight for tomorrow morning Cancelled Flighted &amp; can't seem to rebook me. They can't even get me a seat. No clear answer on why Cancelled Flighted.,,2015-02-23 16:07:05 -0800,"Isle of Palms, SC",Eastern Time (US & Canada)
570011803389788160,neutral,0.6356,,,Delta,,jenniferbunni,,0,"Listen, im not gonna deny this but... RT @JetBlue: Our fleet's on fleek. http://t.co/eNXV64RkbU",,2015-02-23 16:06:18 -0800,nyc,Eastern Time (US & Canada)
570011200613806082,neutral,1.0,,,Delta,,mmhmmgirl,,0,👉🚪RT @JetBlue: Our fleet's on fleek. http://t.co/dSDEbodmEL,,2015-02-23 16:03:55 -0800,650/415/510,
570010882069151744,positive,1.0,,,Delta,,sicula,,0,@JetBlue you found my camera!  Thank you!  You rock!,"[41.21681145, -73.12508256]",2015-02-23 16:02:39 -0800,"Stratford, CT",Eastern Time (US & Canada)
570009951474753537,neutral,1.0,,,Delta,,Lets86it,,0,"“@JetBlue: Our fleet's on fleek. http://t.co/g97HAbyeP5”

SMH",,2015-02-23 15:58:57 -0800,,Eastern Time (US & Canada)
570009886198796288,neutral,1.0,,,Delta,,MaxNoChain,,0,how sway how “@JetBlue: Our fleet's on fleek. http://t.co/tQc96tKcI9”,,2015-02-23 15:58:41 -0800,"ÜT: 40.645173,-73.898268",Eastern Time (US & Canada)
570009292885123072,neutral,1.0,,,Delta,,hellotweety_,,0,um wut “@JetBlue: Our fleet's on fleek. http://t.co/M4UWcPxtXJ”,,2015-02-23 15:56:20 -0800,,Eastern Time (US & Canada)
570008005774860289,neutral,0.6479,,0.0,Delta,,LethalHuxtable,,0,Alright... Someone has to stop this! RT @JetBlue: Our fleet's on fleek. http://t.co/lchVJoliDg,,2015-02-23 15:51:13 -0800,サマセット、ニュージャージー州,Eastern Time (US & Canada)
570007995813273600,positive,0.6783,,,Delta,,DiscoLemonadeST,,0,Stop. Please. RT @JetBlue: Our fleet's on fleek. http://t.co/EUl6sDURbU,,2015-02-23 15:51:11 -0800,"Houston, TX",
570007685367799808,neutral,1.0,,,Delta,,sassylangosta,,0,@JetBlue SHUT THE DOOR ON YOUR WAY OUT. 🙅,,2015-02-23 15:49:57 -0800,Fl...oating off into space,Eastern Time (US & Canada)
570006917927575552,negative,0.7104,Flight Booking Problems,0.3595,Delta,,babasnooker,,0,@JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already.,,2015-02-23 15:46:54 -0800,,
570002674747367424,positive,1.0,,,Delta,,DatingRev,,0,@JetBlue Gotcha... thanks for the update. I'm ready to go whenever you are :) Enjoy your evening.,,2015-02-23 15:30:02 -0800,"Los Angeles, CA",Eastern Time (US & Canada)
570002509906837504,neutral,1.0,,,Delta,,redbaronfilms,,0,@JetBlue Our non-profit ARC would love tickets as we rely on airlines for extractions in saving abducted children and returning them Home!,,2015-02-23 15:29:23 -0800,hermosa beach california,Pacific Time (US & Canada)
570001825358860289,negative,1.0,Late Flight,1.0,Delta,,DatingRev,,0,"@JetBlue Gotcha... but ""lessening the delay"" ... that part's not happening, right?",,2015-02-23 15:26:39 -0800,"Los Angeles, CA",Eastern Time (US & Canada)
570001706676842497,negative,0.6751,Can't Tell,0.6751,Delta,,rabonour,,0,"Social agencies, this is why we can't have nice things. @JetBlue: Our fleet's on fleek. http://t.co/QRxz0bGbtq",,2015-02-23 15:26:11 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
570001601072652288,neutral,1.0,,,Delta,,NewsTalkFm989,,0,@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/Gbd5R1OlSI,,2015-02-23 15:25:46 -0800,Memphis (901-683-0989),Central Time (US & Canada)
570001601055883265,neutral,0.6333,,,Delta,,AritheGenius,,0,@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/vO3eQsEPqH,,2015-02-23 15:25:46 -0800,Will Work For Music,America/Chicago
570001601051668480,neutral,1.0,,,Delta,,TheMax981,,0,@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/P6eef1zWzc,,2015-02-23 15:25:46 -0800,"Memphis, TN",Central Time (US & Canada)
570001191796678656,positive,0.6714,,,Delta,,DatingRev,,0,"@JetBlue Well, thankfully they've got a nice food court here...When will an update be posted?",,2015-02-23 15:24:08 -0800,"Los Angeles, CA",Eastern Time (US & Canada)
570000250225754114,neutral,1.0,,,Delta,,gabrielabarkho,,0,smh RT @JetBlue: Our fleet's on fleek. http://t.co/IRiXaIfJJX,,2015-02-23 15:20:24 -0800,the tristate,Eastern Time (US & Canada)
570000249910996992,neutral,0.6639,,,Delta,,eragonbooklover,,0,@JetBlue @BucketObolts Same,,2015-02-23 15:20:24 -0800,,
569998019694866432,negative,0.3598,Can't Tell,0.3598,Delta,,KvnLawrence11,,0,“@JetBlue: Our fleet's on fleek. http://t.co/7iM9rHIvyR” Plz stop,,2015-02-23 15:11:32 -0800,Connecticut,Central Time (US & Canada)
569996914546094080,neutral,1.0,,,Delta,,DarrelTranscode,,0,“@JetBlue: Our fleet's on fleek. http://t.co/TnKIXXrxHB” 😂😂,,2015-02-23 15:07:09 -0800,,Amsterdam
569996141753802752,neutral,1.0,,,Delta,,BritishAirNews,,0,"@JetBlue CEO's challenge: appease passengers, Wall Street - The Columbian http://t.co/pG96ys9aSW",,2015-02-23 15:04:04 -0800,UK,Sydney
569994678155780096,neutral,0.6701,,0.0,Delta,,MALTSCHLITZMANN,,0,@JetBlue @weepysweetmonty i heard youre planning on letting people fly in the overhead compartments. why would you do that?,,2015-02-23 14:58:15 -0800,,Eastern Time (US & Canada)
569994012670734336,negative,0.6771,Can't Tell,0.6771,Delta,,DCBein,,0,@JetBlue @MrJustyn I heard companies were studying popular lingo for advertising but this is just depressing and embarrassing.,,2015-02-23 14:55:37 -0800,"Philadelphia, PA",
569993670482644992,negative,0.6954,Can't Tell,0.6954,Delta,,ernest_borg9,,0,STOP @JetBlue,,2015-02-23 14:54:15 -0800,NY,Quito
569992753649729536,negative,1.0,Late Flight,1.0,Delta,,DatingRev,,0,@jetblue any idea what caused the delay on flight 1316 FLL &gt; Jax ?,,2015-02-23 14:50:37 -0800,"Los Angeles, CA",Eastern Time (US & Canada)
569991184120193025,positive,1.0,,,Delta,,brittanylevine,,0,"@JetBlue Worked now, ty",,2015-02-23 14:44:22 -0800,"Los Angeles, Calif.",Pacific Time (US & Canada)
569990330227007488,neutral,0.6633,,,Delta,,ModernDayGatsby,,0,"@JetBlue Im just saying change can be amazing, like Miami. 😉",,2015-02-23 14:40:59 -0800,Long Island,
569989971156860928,negative,0.65,Flight Booking Problems,0.3609,Delta,,brittanylevine,,0,@JetBlue App still saying I can't DM you...,,2015-02-23 14:39:33 -0800,"Los Angeles, Calif.",Pacific Time (US & Canada)
569989575793180672,neutral,0.6616,,0.0,Delta,,mikeEfresh_,,1,😳 LOLOLOLOLOL “@JetBlue: Our fleet's on fleek. http://t.co/YXSwFq9tGP”,,2015-02-23 14:37:59 -0800,New York,Quito
569987608912142337,negative,1.0,Late Flight,1.0,Delta,,djcheros,,0,@JetBlue once again my flight is delayed. I hope I dont miss my  connecting. Please don't fuck me... I have a girlfriend -_-,,2015-02-23 14:30:10 -0800,"Portland, Maine",Eastern Time (US & Canada)
569987325347954688,neutral,1.0,,,Delta,,MrDarqCloud,,0,@JetBlue lmfao.,,2015-02-23 14:29:02 -0800,The Road to Damascus,Quito
569985299448795137,neutral,1.0,,,Delta,,ModernDayGatsby,,0,@JetBlue what's good with a Miami terminal?,,2015-02-23 14:20:59 -0800,Long Island,
569984773365612544,neutral,1.0,,,Delta,,dnvnbirch26,,0,“@JetBlue: Our fleet's on fleek. http://t.co/mpi4yuo9jR” Oh word!!!!??????,,2015-02-23 14:18:54 -0800,,Eastern Time (US & Canada)
569984653920210944,neutral,0.6809999999999999,,,Delta,,ericathib,,0,@JetBlue everyone is overreacting. Keep up your swag!,,2015-02-23 14:18:25 -0800,,
569984229393637377,neutral,1.0,,,Delta,,marteeeny12,,0,“@JetBlue: Our fleet's on fleek. http://t.co/5KshTUe6Q0” 😂,,2015-02-23 14:16:44 -0800,V I R G I N I A ! ! ! *804*,Eastern Time (US & Canada)
569983750798516225,neutral,1.0,,,Delta,,paradeinpink,,0,"@JetBlue my mom always said to never settle. If your chips ain't blue, you just won't do.",,2015-02-23 14:14:50 -0800,Somewhere,
569983421549834240,positive,1.0,,,Delta,,lucianosr83,,0,"@JetBlue I would prefer a similar picture but full of E190 tails, but great shot!",,2015-02-23 14:13:32 -0800,Brazil,
569983338880114688,positive,1.0,,,Delta,,paradeinpink,,0,So relieved I'm flying @JetBlue after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours.,,2015-02-23 14:13:12 -0800,Somewhere,
569979057028227072,positive,0.6804,,0.0,Delta,,Redray18,,0,“@JetBlue: Our fleet's on fleek. http://t.co/g12sn5qsqZ”- no... Yall better than this,,2015-02-23 13:56:11 -0800,,
569978798906716161,neutral,1.0,,,Delta,,carlos2316,,6,“@JetBlue: Our fleet's on fleek. http://t.co/LSYbgLF59j” let's keep it professional,,2015-02-23 13:55:10 -0800,BWI,Eastern Time (US & Canada)
569978537953902592,positive,1.0,,,Delta,,sixfortheroad,,0,"@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!",,2015-02-23 13:54:07 -0800,,Atlantic Time (Canada)
569977974176378880,neutral,1.0,,,Delta,,todayfeelsgood,,0,"OMGee!!! @JetBlue #OnFleek Why @JetBlue Why?!? 😭😁😆😵 How many people even know what that means, lol?",,2015-02-23 13:51:53 -0800,"Honolulu, Hawaii",Hawaii
569977517945126912,neutral,0.6909,,,Delta,,BritishAirNews,,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/fW3cy8HGdJ,,2015-02-23 13:50:04 -0800,UK,Sydney
569977008077148161,negative,0.3707,Customer Service Issue,0.3707,Delta,,BKWIL,,0,@JetBlue received a voucher but if you want to improve relations be up front with passengers.,,2015-02-23 13:48:03 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569973084398100480,neutral,1.0,,,Delta,,Invxsxble_Bxlly,,0,“@JetBlue: Our fleet's on fleek. http://t.co/aJM3BhJVaa” #foh,,2015-02-23 13:32:27 -0800,"Slum Village, NY",Quito
569968565513625600,positive,1.0,,,Delta,,Juliacsk,,0,@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!,,2015-02-23 13:14:30 -0800,Los Angeles,Pacific Time (US & Canada)
569968197224439809,neutral,0.6598,,0.0,Delta,,BKWIL,,0,@JetBlue two rows,,2015-02-23 13:13:02 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569968117037707264,neutral,1.0,,,Delta,,makzaynugget,,0,“@JetBlue: Our fleet's on fleek. http://t.co/tEjrN09tfw” NOOOOOOOOOOOOOOOOOO,,2015-02-23 13:12:43 -0800,usually home,Melbourne
569968023592943616,neutral,1.0,,,Delta,,DavidAlfieWard,,0,"@JetBlue hi guys, do you have a general enquires email address please? Thanks David.",,2015-02-23 13:12:20 -0800,London UK & USA,
569967910417866752,positive,0.6973,,,Delta,,DoubleBox,,0,@JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http://t.co/rKorHvR9z1 #contentmarketing,,2015-02-23 13:11:53 -0800,"Austin, TX",Central Time (US & Canada)
569967834203189248,negative,1.0,Late Flight,1.0,Delta,,BKWIL,,0,@JetBlue three hours on s delayed flight staring a blank screen. At least a heads up so you could download a movie,,2015-02-23 13:11:35 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569967159549534208,negative,1.0,Can't Tell,1.0,Delta,,TB12FAN,,0,@jetblue I hate you for this 😒 https://t.co/g4WwR6VBRQ,,2015-02-23 13:08:54 -0800,MichaelKay Ward DeLa Hoya HHH,
569966440381595648,neutral,0.6675,,0.0,Delta,,blaaksuedepumps,,0,HA! “@JetBlue: Our fleet's on fleek. http://t.co/zQuTUS7epW”,,2015-02-23 13:06:03 -0800,Bey-Land. Eagle Nation.,Eastern Time (US & Canada)
569966215621246976,negative,1.0,Bad Flight,0.6429,Delta,,BKWIL,,0,@JetBlue you really should be more proactive with passengers when you know the entertainment system isn't working. At least let me get a mag,,2015-02-23 13:05:09 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569965774498095105,neutral,1.0,,,Delta,,geeseNquackers,,0,@JetBlue hi I flew with your airline once in Australia and saw zero kangaroos. Had this been rectified,,2015-02-23 13:03:24 -0800,Glasgow,
569964286954618880,neutral,1.0,,,Delta,,TylerNarducci_,,0,No they didn't -.- “@JetBlue: Our fleet's on fleek. http://t.co/58B7swRpmq”,,2015-02-23 12:57:30 -0800,Miami Beach FL,Eastern Time (US & Canada)
569963701987450880,neutral,0.6915,,0.0,Delta,,jerome_marie,,0,😂😂😂 “@JetBlue: Our fleet's on fleek. http://t.co/BBaONx9txD”,,2015-02-23 12:55:10 -0800,at Lil Kim's House ,Central Time (US & Canada)
569963064495366145,neutral,1.0,,,Delta,,heyheyman,,0,@JetBlue How do I know if my flight was deemed a dark flight?,,2015-02-23 12:52:38 -0800,"Boston, MA",Eastern Time (US & Canada)
569962605671919616,neutral,1.0,,,Delta,,iGoAtNecks,,0,Bruh “@JetBlue: Our fleet's on fleek. http://t.co/W9BQiw0aou”,,2015-02-23 12:50:49 -0800,New Orleans ,Mountain Time (US & Canada)
569962417876131840,neutral,1.0,,,Delta,,BritishAirNews,,0,"@JetBlue CEO battles to appease passengers, investors - Toledo Blade http://t.co/R4xJXQRX1z",,2015-02-23 12:50:04 -0800,UK,Sydney
569962078791979009,neutral,0.6739,,0.0,Delta,,heyheyman,,0,@JetBlue How can I check that? I do not believe I was given a credit for that automatically. :/,,2015-02-23 12:48:43 -0800,"Boston, MA",Eastern Time (US & Canada)
569961886046760961,neutral,0.6479,,,Delta,,TorriNichelle,,0,“@JetBlue: Our fleet's on fleek. http://t.co/HovuAIsG16” WTF 😂😂😂😂,,2015-02-23 12:47:57 -0800,instagram:Torrinichelle,Pacific Time (US & Canada)
569961785509478400,neutral,1.0,,,Delta,,soulfullypoetic,,0,"Lol, k. “@JetBlue: Our fleet's on fleek. http://t.co/IUX94Rgc83”",,2015-02-23 12:47:33 -0800,"Wherever the bacon is, USA",Quito
569961511440879616,neutral,1.0,,,Delta,,Kameo_12,,0,“@JetBlue: Our fleet's on fleek. http://t.co/XX5QSCjlL1” @BrandsSayingBae #Freberg15,,2015-02-23 12:46:28 -0800,"Cadiz/Louisville, Kentucky",Mountain Time (US & Canada)
569961185107431425,negative,0.6912,Late Flight,0.3456,Delta,,fash_geek,,0,"Noooo don't do it, please don't do it 😩RT @JetBlue: Our fleet's on fleek. http://t.co/lsxJI0oUvR”",,2015-02-23 12:45:10 -0800,,Quito
569961170389618688,neutral,0.3488,,0.0,Delta,,Alovepoet,,0,“@JetBlue: Our fleet's on fleek. http://t.co/pr3OeBC2N2” lol wut?,,2015-02-23 12:45:07 -0800,CA/NJ,Pacific Time (US & Canada)
569960833884803072,neutral,0.6771,,0.0,Delta,,NaijaMane,,0,............. RT @JetBlue: Our fleet's on fleek. http://t.co/X7iLzqdwe2,,2015-02-23 12:43:46 -0800,Flexin in Zamunda,Central Time (US & Canada)
569960635376766976,neutral,0.7065,,,Delta,,10Eshaa,,0,“@JetBlue: Our fleet's on fleek. http://t.co/4LlWi5oxvO” lmfaooooo hook me up with a flight!,,2015-02-23 12:42:59 -0800,St. John's ,Eastern Time (US & Canada)
569960497312768000,neutral,0.6744,,,Delta,,Bergyonce,,0,“@JetBlue: Our fleet's on fleek. http://t.co/FVYzjLDTON” 🚶🚶🚶🚶,,2015-02-23 12:42:26 -0800,"Melbourne, Aus",Melbourne
569960350876979200,neutral,0.6471,,0.0,Delta,,jennijelsing,,0,@JetBlue Indeed. It was not 😉.,,2015-02-23 12:41:51 -0800,"Portland, OR",Pacific Time (US & Canada)
569960010249334784,negative,1.0,Bad Flight,0.6809,Delta,,heyheyman,,0,@JetBlue We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member.,,2015-02-23 12:40:30 -0800,"Boston, MA",Eastern Time (US & Canada)
569959737246109696,negative,1.0,Customer Service Issue,0.636,Delta,,krystlemark,,0,@JetBlue Not helping since there's a bunch of us trying to get off at the same time.,,2015-02-23 12:39:25 -0800,,Alaska
569959406927945728,neutral,1.0,,,Delta,,kevingrout,,0,@JetBlue Need to get my 3-yr-old to Nassau (from SEA) to meet her great-granny she was named after - who just turned 103. #FlyingitForward,,2015-02-23 12:38:06 -0800,"Victoria, BC, Canada",Eastern Time (US & Canada)
569959283934277633,neutral,0.7158,,,Delta,,heyheyman,,0,@JetBlue Just got the time to reply and share my thoughts in greater detail via web form.,,2015-02-23 12:37:37 -0800,"Boston, MA",Eastern Time (US & Canada)
569959200891252736,neutral,0.6429,,,Delta,,DillonJaden,,2,YASSSSS. Da Fuccc- RT @JetBlue: Our fleet's on fleek. http://t.co/oAJ5mnuchA,,2015-02-23 12:37:17 -0800,WAITIN AT THE DOE,Eastern Time (US & Canada)
569959122331836416,positive,1.0,,,Delta,,nickj1399,,0,@JetBlue you guys operate a world class company and for that I thank you,,2015-02-23 12:36:58 -0800,,
569958895700959232,neutral,0.7084,,0.0,Delta,,ChristianJPerez,,0,“@JetBlue: Our fleet's on fleek. http://t.co/we7Pf5Ll1Y” lol!!!!!,,2015-02-23 12:36:04 -0800,,Central Time (US & Canada)
569958873819279360,neutral,0.6748,,,Delta,,Frenchie_dlaz,,0,Oh wow. #sm “@JetBlue: Our fleet's on fleek. http://t.co/l0i8fnz3KU”,,2015-02-23 12:35:59 -0800,"Phoenix, AZ // NJ",Atlantic Time (Canada)
569958588837285890,neutral,1.0,,,Delta,,UAKShine,,0,#Real RT @JetBlue: Our fleet's on fleek. http://t.co/ERzht75kqZ,,2015-02-23 12:34:51 -0800,Bushmansted,Quito
569958349514485760,negative,1.0,Late Flight,0.6923,Delta,,krystlemark,,0,@JetBlue we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh.,,2015-02-23 12:33:54 -0800,,Alaska
569958127258497025,negative,0.6989,Can't Tell,0.3763,Delta,,nnimrodd,,0,"Sorry for unfollowing, @JetBlue","[51.54381448, -0.00116722]",2015-02-23 12:33:01 -0800,,London
569957235033399297,negative,1.0,Late Flight,0.3597,Delta,,krystlemark,,0,@JetBlue We just landed in Vegas but not allowed to leave the plane just yet. Thanks for making me miss my flight at 1 pm. #fustrated,,2015-02-23 12:29:28 -0800,,Alaska
569957094788624384,positive,1.0,,,Delta,,Ptesher5,,0,"@JetBlue loved the service from the staff at Newark today. 

Good service goes along way.

I appreciate your preciation  

Nj ✈️Tampa 

🔵🔵🔵",,2015-02-23 12:28:55 -0800,,Quito
569956617988345856,neutral,1.0,,,Delta,,AsthmaticNympho,,3,Why lord why“@JetBlue: Our fleet's on fleek. http://t.co/nlzS1Ehnee”,,2015-02-23 12:27:01 -0800, D(MD)V ✈️ NYC ✈️ Germany,Eastern Time (US & Canada)
569954824265076737,neutral,1.0,,,Delta,,OhGreat_Aldana,,0,"“@JetBlue: Our fleet's on fleek. http://t.co/pa7dCjXlzL”

C'mon fam😭😭 just. No. Ok?",,2015-02-23 12:19:54 -0800,,Eastern Time (US & Canada)
569954556001566721,neutral,0.6842,,,Delta,,dslreyes,,0,@JetBlue lord...,,2015-02-23 12:18:50 -0800,"Brooklyn, NY",Pacific Time (US & Canada)
569954393216454656,neutral,1.0,,,Delta,,FeelinFahad,,0,You don't have to do this “@JetBlue: Our fleet's on fleek. http://t.co/iZfofgjzUi”,,2015-02-23 12:18:11 -0800,,Mountain Time (US & Canada)
569953847797530624,neutral,0.7029,,0.0,Delta,,EmilyTetreault,,0,@JetBlue when can we start Flight Booking Problems flights for November?,,2015-02-23 12:16:01 -0800,,
569953507874373632,neutral,0.6632,,,Delta,,princesslynessa,,0,“@JetBlue: Our fleet's on fleek. http://t.co/cRFrwpc1Sx”😂😂😂,,2015-02-23 12:14:40 -0800,,
569953259479277568,positive,0.3421,,0.0,Delta,,woodywhitehurst,,0,Don't show these to Larry Fedora. RT @JetBlue: Our fleet's on fleek. http://t.co/qqlzk2jkzR,,2015-02-23 12:13:40 -0800,Tiger Town,
569953001751732225,neutral,0.6247,,0.0,Delta,,iheartileshia,,2,NO“@JetBlue: Our fleet's on fleek. http://t.co/UgFCKErmrW”,,2015-02-23 12:12:39 -0800,Joja,Quito
569952664445808640,neutral,0.6838,,0.0,Delta,,Paul_Bautista,,0,“@JetBlue: Our fleet's on fleek. http://t.co/RLWBJ80mA5” r u serious,,2015-02-23 12:11:19 -0800,"Union City, CA",Pacific Time (US & Canada)
569952605721337856,neutral,0.6447,,,Delta,,NerdyWonka,,1,Why we can't have nice things. RT @JetBlue: Our fleet's on fleek. http://t.co/HP9RPPCvHx,,2015-02-23 12:11:05 -0800,,Central Time (US & Canada)
569952340612149250,neutral,1.0,,,Delta,,brittneythebee,,0,😂😂 RT @JetBlue: Our fleet's on fleek. http://t.co/rinzYSK6kI,,2015-02-23 12:10:01 -0800,Courtside or the 50yd Line,Quito
569952252087177216,neutral,0.6837,,0.0,Delta,,WINEcoloredKISS,,0,“@JetBlue: Our fleet's on fleek. http://t.co/1incNCaV4n” - wow,,2015-02-23 12:09:40 -0800,Memphis to Alabama. ,Central Time (US & Canada)
569951324508446721,positive,0.6454,,,Delta,,MizzCandy09,,0,@JetBlue lolol @s_myc88,,2015-02-23 12:05:59 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569951211471962112,positive,0.654,,,Delta,,PeterSGreenberg,,4,@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF,,2015-02-23 12:05:32 -0800,,Alaska
569950913554620416,negative,0.6541,Can't Tell,0.3367,Delta,,AbeFroman,,18,"Just in case you needed confirmation that ""on fleek"" is dead &amp; gone. RT @JetBlue: Our fleet's on fleek. http://t.co/G4O6yX7TMJ",,2015-02-23 12:04:21 -0800,Sunny Cali by way of NYC,Pacific Time (US & Canada)
569950766389182464,neutral,0.6709,,,Delta,,YoungChipotle,,0,but why RT @JetBlue: Our fleet's on fleek. http://t.co/W0HOAewhwS,,2015-02-23 12:03:46 -0800,new york,Eastern Time (US & Canada)
569950567663050752,negative,0.6442,Can't Tell,0.345,Delta,,Baldeebynature,,0,@JetBlue *fights air*,,2015-02-23 12:02:59 -0800,,Atlantic Time (Canada)
569950348908982273,neutral,0.3636,,0.0,Delta,,chamonille,,0,“@JetBlue: Our fleet's on fleek. http://t.co/Q16Xvwg0L6” .... I have to refrain what I want to say,,2015-02-23 12:02:07 -0800,THE ROCK - hive,Alaska
569949718832398339,neutral,1.0,,,Delta,,BLMC88,,0,“@JetBlue: Our fleet's on fleek. http://t.co/dxn58rxDkS”@jameskraw see.,,2015-02-23 11:59:36 -0800,WNY,Eastern Time (US & Canada)
569949588527775744,neutral,1.0,,,Delta,,NinjaNik,,6,STAHHPPP!!! RT @JetBlue: Our fleet's on fleek. http://t.co/VHFJGneOZO,,2015-02-23 11:59:05 -0800,Floating in the Pacific,Pacific Time (US & Canada)
569949297220980737,negative,0.6561,Can't Tell,0.33299999999999996,Delta,,BreezyAintEZ,,0,No JetBlue… Just… no “@JetBlue: Our fleet's on fleek. http://t.co/mB3IPGs8zQ”,,2015-02-23 11:57:56 -0800,"Ft. Lauderdale-Davie, Fl",Eastern Time (US & Canada)
569949217843605504,negative,0.6582,Can't Tell,0.6582,Delta,,swingkennedy,,0,"Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http://t.co/sKEbqKtxvX",,2015-02-23 11:57:37 -0800,Kansas City/Milwaukee,Eastern Time (US & Canada)
569948928864600064,neutral,0.6926,,0.0,Delta,,akaTrig,,0,Too Late Flight. RT “@JetBlue: Our fleet's on fleek. http://t.co/nJ5Ga1gds5”,,2015-02-23 11:56:28 -0800,Bawston,Eastern Time (US & Canada)
569948808320315392,neutral,0.6869,,0.0,Delta,,BenDiesAtTheEnd,,1,Who did this?!?!“@JetBlue: Our fleet's on fleek. http://t.co/kHZrCCyp2A”,,2015-02-23 11:55:59 -0800,dayton ohio,Eastern Time (US & Canada)
569948710370717696,negative,0.6503,Can't Tell,0.6503,Delta,,GRIFFthePIFF,,0,This shits gotta stop RT @JetBlue: Our fleet's on fleek. http://t.co/PEQ90pqMpp,,2015-02-23 11:55:36 -0800,"Poughkeepsie,NY-Manayunk,PA",Quito
569948686228295681,positive,0.6556,,,Delta,,kbosspotter,,0,@JetBlue true. Maybe. Wish I had expedited security haha,,2015-02-23 11:55:30 -0800,Logan International Airport,Atlantic Time (Canada)
569948353003446274,neutral,0.6404,,,Delta,,kileyywill,,0,@JetBlue i hate the internet lol,,2015-02-23 11:54:11 -0800,"Tallahassee, FL",Atlantic Time (Canada)
569948345583562752,positive,0.6436,,,Delta,,DjRookieBear,,0,Why “@JetBlue: Our fleet's on fleek. http://t.co/a7NvbJ8ipx”,,2015-02-23 11:54:09 -0800,"El Paso, TX",Mountain Time (US & Canada)
569948225278480384,negative,0.6455,Can't Tell,0.6455,Delta,,imavip,,0,"C'mon, this is worse than JetBae. RT @JetBlue Our fleet's on fleek. https://t.co/yZXfe7au22",,2015-02-23 11:53:40 -0800,"New York, NY | Washington, DC",Eastern Time (US & Canada)
569948212607393792,neutral,1.0,,,Delta,,DarrenMcsadden,,0,Welllllll.... RT @JetBlue: Our fleet's on fleek. http://t.co/dHHomG2kiX,,2015-02-23 11:53:37 -0800,,Pacific Time (US & Canada)
569948131397410816,neutral,0.6827,,,Delta,,_LadyCEO_,,0,“@JetBlue: Our fleet's on fleek. http://t.co/gHJBp5Gg67” why,,2015-02-23 11:53:18 -0800,FL Girl ✈️ DC Livin,Central Time (US & Canada)
569947823426441216,neutral,1.0,,,Delta,,JohnnyAime,,0,Peak #Caucasity RT @JetBlue Our fleet's on fleek. http://t.co/cSNRPVY9b9,,2015-02-23 11:52:04 -0800,"Queens, New York",Atlantic Time (Canada)
569947699471974400,negative,1.0,Can't Tell,1.0,Delta,,BuayMeetsWorld,,0,I hate you all. RT @JetBlue: Our fleet's on fleek. http://t.co/uTdfqF5WPA,,2015-02-23 11:51:35 -0800,,Central Time (US & Canada)
569947618413031424,positive,0.38299999999999995,,0.0,Delta,,CantBeJohn,,0,Power Moves RT @JetBlue: Our fleet's on fleek. http://t.co/t9s68korSN,,2015-02-23 11:51:16 -0800,,Eastern Time (US & Canada)
569947518655721472,negative,0.6535,Can't Tell,0.6535,Delta,,VisualQue,,0,Sir. RT @JetBlue: Our fleet's on fleek. http://t.co/F5IXyw8XyB,,2015-02-23 11:50:52 -0800,"Baltimore, Maryland",Atlantic Time (Canada)
569947514633191424,negative,0.6887,Cancelled Flight,0.3757,Delta,,Austin_C_Lewis,,0,STOP THIS “@JetBlue: Our fleet's on fleek. http://t.co/Ac6zwmuOOn”,"[34.09548421, -81.20955847]",2015-02-23 11:50:51 -0800,"Columbia, SC",Eastern Time (US & Canada)
569947476830101504,neutral,1.0,,,Delta,,Milkman__Dead,,0,JetBlue reading the NYTimes. “@JetBlue: Our fleet's on fleek. http://t.co/lvIrTDtqly”,,2015-02-23 11:50:42 -0800,New Yawk,Pacific Time (US & Canada)
569947389383065600,negative,0.7021,Customer Service Issue,0.3723,Delta,,patricklundy,,1,"Stop the madness ""@JetBlue: Our fleet's on fleek. http://t.co/Q5a7jtkI5K”",,2015-02-23 11:50:21 -0800,,Eastern Time (US & Canada)
569947367203450880,neutral,1.0,,,Delta,,yungmetropcs,,0,@JetBlue why bro,,2015-02-23 11:50:16 -0800,,Eastern Time (US & Canada)
569947357787385859,neutral,0.6703,,,Delta,,MrYoungScholar,,0,“@JetBlue: Our fleet's on fleek. http://t.co/uKM4e99Dz0” lmaoooo 😂😂😂😂,,2015-02-23 11:50:13 -0800,Eternity|GOMAB,Eastern Time (US & Canada)
569947356428419073,neutral,0.6501,,0.0,Delta,,TaocHoddock,,0,.@JetBlue Delete this tweet.,,2015-02-23 11:50:13 -0800,Denmark,Amsterdam
569947332135018496,neutral,1.0,,,Delta,,mdattaro,,0,“@JetBlue: Our fleet's on fleek. http://t.co/y5qE9HcQzT” why.,,2015-02-23 11:50:07 -0800,"College Park, MD",Eastern Time (US & Canada)
569947331241639936,neutral,0.6939,,,Delta,,kbosspotter,,0,@JetBlue well duh. My grandfather just got hired as a TSA agent and currently at PWM!,,2015-02-23 11:50:07 -0800,Logan International Airport,Atlantic Time (Canada)
569947151339429889,positive,0.667,,,Delta,,iii_am_mee,,0,Lmfaooo “@JetBlue: Our fleet's on fleek. http://t.co/1G9RnmYUQe”,,2015-02-23 11:49:24 -0800,Friend Zone ,Quito
569946477356818432,neutral,1.0,,,Delta,,kbosspotter,,0,@JetBlue also. My party { me and my sister and mom} are on three separate reservations. Will TSA lets us go through together or alone.,,2015-02-23 11:46:43 -0800,Logan International Airport,Atlantic Time (Canada)
569946372901707776,negative,1.0,Can't Tell,1.0,Delta,,maatkare67,,0,@JetBlue @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation.,,2015-02-23 11:46:19 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569946008840491008,neutral,1.0,,,Delta,,kbosspotter,,0,@JetBlue is there also a way I can get a printed one for my records? I keep them whenever I fly ;),,2015-02-23 11:44:52 -0800,Logan International Airport,Atlantic Time (Canada)
569945451564277760,neutral,0.6754,,,Delta,,kbosspotter,,0,@JetBlue window exits give it away.,,2015-02-23 11:42:39 -0800,Logan International Airport,Atlantic Time (Canada)
569945380198203392,neutral,1.0,,,Delta,,kbosspotter,,0,@JetBlue when I check in tomorrow morning for my flight on wens can I automatically add it to passbook?,,2015-02-23 11:42:22 -0800,Logan International Airport,Atlantic Time (Canada)
569944919894327297,neutral,1.0,,,Delta,,kbosspotter,,0,@JetBlue .. { it's all a320's right?},,2015-02-23 11:40:32 -0800,Logan International Airport,Atlantic Time (Canada)
569943785905332225,neutral,0.631,,0.0,Delta,,Pay_Olaa,,0,Who Okay'd this?!?! RT @JetBlue Our fleet's on fleek. http://t.co/knUVuOVhub,,2015-02-23 11:36:02 -0800,Gates Ave- Brooklyn,Arizona
569942703494070272,positive,0.3499,,0.0,Delta,,SeanUppercut,,0,"""LOL you guys are so on it"" - me, had this been 4 months ago...“@JetBlue: Our fleet's on fleek. http://t.co/LYcARlTFHl”",,2015-02-23 11:31:44 -0800,"Detroit, MI",Quito
569942253365534721,positive,1.0,,,Delta,,kelving525,,0,"@JetBlue wow, keeping up with the times...",,2015-02-23 11:29:56 -0800,,
569941529902641153,neutral,0.6837,,0.0,Delta,,HalcyonFatou,,0,..... Can you not? “@JetBlue: Our fleet's on fleek. http://t.co/udPq0flIQo”,,2015-02-23 11:27:04 -0800,FL,Atlantic Time (Canada)
569941344053018625,negative,1.0,Customer Service Issue,0.6645,Delta,,JeremyVCruz,,0,@JetBlue You respond to complaints about cultural appropriation with more of it!?  You're  now below Spirit Airlines on my fly list.,,2015-02-23 11:26:20 -0800,No soy de aquí ni soy de allá,Atlantic Time (Canada)
569941314713726976,neutral,0.6525,,,Delta,,Youdownwith_LNV,,0,😩😩😩 “@JetBlue: Our fleet's on fleek. http://t.co/46am1BSi2G”,,2015-02-23 11:26:13 -0800,Philly,Eastern Time (US & Canada)
569940998035345408,negative,0.6754,Customer Service Issue,0.3509,Delta,,krystlemark,,0,@JetBlue Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight!,,2015-02-23 11:24:57 -0800,,Alaska
569940702425169920,neutral,0.6617,,0.0,Delta,,ohhnamrata,,0,No. RT @JetBlue Our fleet's on fleek.,,2015-02-23 11:23:47 -0800,NYC,Eastern Time (US & Canada)
569940579221504001,neutral,1.0,,,Delta,,SupaDR3,,0,Really ? 😑“@JetBlue: Our fleet's on fleek. http://t.co/V5QWkYXSW6”,,2015-02-23 11:23:17 -0800,Land of the ✌️free✌️,Eastern Time (US & Canada)
569940226984042496,neutral,0.6546,,0.0,Delta,,TheFootPrince,,0,@JetBlue tell the truth - this is a pic of your social media community managers isn't it? http://t.co/e2AXlqzWvh,,2015-02-23 11:21:53 -0800,NJ and NYC,Eastern Time (US & Canada)
569939966584852480,negative,1.0,Can't Tell,0.6702,Delta,,ChuckDLC,,0,@JetBlue @martysg Spoke to Corp. Customer Support already.  Shame.  Probably a reasonable and cheaper resolution to be had.  Regards,,2015-02-23 11:20:51 -0800,,
569939932191559680,neutral,0.3505,,0.0,Delta,,LonSoCal,,0,@JetBlue lol the fleet on fleek... i see yall ballin... new jets on deck..,,2015-02-23 11:20:43 -0800, Tally,Eastern Time (US & Canada)
569939924964630528,neutral,1.0,,,Delta,,SuziCharmichael,,0,“@JetBlue: Our fleet's on fleek. http://t.co/jm4GeyXbY5”LOL,,2015-02-23 11:20:41 -0800,,Eastern Time (US & Canada)
569939614175248384,negative,1.0,Late Flight,0.6709,Delta,,Blacknificence,,0,We didn't need this. RT @JetBlue: Our fleet's on fleek. http://t.co/cpZB285o71,,2015-02-23 11:19:27 -0800,Vuhginyah ,Central Time (US & Canada)
569939611650166785,positive,1.0,,,Delta,,bostongarden,,0,I always look forward to JB RT @JetBlue: @bostongarden :) Looking forward to welcoming you onboard! 💙,,2015-02-23 11:19:27 -0800,"Boston, Austin, Kansas City ",Eastern Time (US & Canada)
569939532096925697,neutral,1.0,,,Delta,,SkeezeeWonder,,0,BLOCK ME BIKE RT @JetBlue: Our fleet's on fleek. http://t.co/2z3hGqPRSG,,2015-02-23 11:19:08 -0800,From Capitol Heights With Love,Eastern Time (US & Canada)
569939494465462272,negative,1.0,Late Flight,1.0,Delta,,TheRealOx,,0,@JetBlue any info on why flight 704 from SJU to JFK is already delayed 2 1/2 hours?,,2015-02-23 11:18:59 -0800,,Eastern Time (US & Canada)
569939458965032963,neutral,0.6709,,0.0,Delta,,JsLife23,,0,"@JetBlue Awww man...but I need to buy this ticket today and be home the 1st of March

Where do I go for this...or can you assist me ?",,2015-02-23 11:18:50 -0800,,
569939281084583937,negative,0.3598,Can't Tell,0.3598,Delta,,khanman96,,0,“@JetBlue: Our fleet's on fleek. http://t.co/vw2v8GVnGq” 😐😑,,2015-02-23 11:18:08 -0800,The Friendzone,
569939265154617344,neutral,1.0,,,Delta,,RascoePattie,,0,@JetBlue which type plane is flt 1065 from bos to rsw?,,2015-02-23 11:18:04 -0800,,
569939057247023104,neutral,0.6667,,0.0,Delta,,Russ_FTW,,1,😕 RT @JetBlue: Our fleet's on fleek. http://t.co/4KH92mKoTZ,,2015-02-23 11:17:14 -0800,"kingston, jamaica ",Central Time (US & Canada)
569938880495026176,positive,0.7124,,,Delta,,JsLife23,,0,@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too 👀👀,,2015-02-23 11:16:32 -0800,,
569938848156930050,neutral,1.0,,,Delta,,findyaedges,,0,You know what ... RT “@JetBlue: Our fleet's on fleek. http://t.co/WJYAs2D94n”,,2015-02-23 11:16:25 -0800,ON. ,Central Time (US & Canada)
569938845111848961,neutral,0.6495,,0.0,Delta,,twiterston,,0,Please explain …….. “@JetBlue: Our fleet's on fleek. http://t.co/vOsIzh17sl”,,2015-02-23 11:16:24 -0800,1 of the 50,Central Time (US & Canada)
569938796986433537,negative,1.0,Can't Tell,0.6908,Delta,,RissaMaeLynn,,0,@JetBlue I'm sick of y'all.,,2015-02-23 11:16:12 -0800,oh so magical.,Bangkok
569938767860994048,neutral,0.6591,,0.0,Delta,,miss_smiley10,,0,"😒 ""@JetBlue: Our fleet's on fleek. http://t.co/K66SRFnw77”",,2015-02-23 11:16:05 -0800,Washington D.C. / Chicago,Eastern Time (US & Canada)
569938559836299264,neutral,1.0,,,Delta,,RBS2,,0,“@JetBlue: Our fleet's on fleek. http://t.co/XASPqDsqhE”,,2015-02-23 11:15:16 -0800,"ÜT: 33.464681,-84.173362",Eastern Time (US & Canada)
569938470824574976,positive,1.0,,,Delta,,DivineMinded,,0,“@JetBlue: Our fleet's on fleek. http://t.co/3kVkd8yRxa” + lol wow,,2015-02-23 11:14:55 -0800,Raising Through 7,Eastern Time (US & Canada)
569938450633388032,neutral,1.0,,,Delta,,mcmahon0074,,0,@JetBlue with 3 kids and 11 days 340 + doesn't work and it's months in advance,,2015-02-23 11:14:50 -0800,some where in massachusetts ,
569938303694319616,neutral,0.6907,,,Delta,,MelechT,,4,*On the brink of bankruptcy. “@JetBlue: Our fleet's on fleek. http://t.co/01ldxn3QqQ”,,2015-02-23 11:14:15 -0800,DMV,Central Time (US & Canada)
569938090510454784,neutral,0.6637,,0.0,Delta,,JsLife23,,0,"@JetBlue ....you haven't got me just yet

Can a 1 way LAX-NYC cost me under 190?",,2015-02-23 11:13:24 -0800,,
569937905872822272,neutral,1.0,,,Delta,,Six8theGreat,,0,X__x RT @JetBlue: Our fleet's on fleek. http://t.co/xxppZo88j1,,2015-02-23 11:12:40 -0800,Thanks for asking,
569937891788505088,neutral,0.3556,,0.0,Delta,,JsLife23,,0,"@JetBlue Or...

....how about a 1way LAX-NYC(area) under 190?! Is this possible ?",,2015-02-23 11:12:36 -0800,,
569937862109450240,neutral,1.0,,,Delta,,Mz_Undrst00d,,0,“@JetBlue: Our fleet's on fleek. http://t.co/CXTTxV2lMP” 😒,,2015-02-23 11:12:29 -0800,Buck Guy City,Eastern Time (US & Canada)
569937767775510530,neutral,1.0,,,Delta,,_averyjordan,,1,“@JetBlue: Our fleet's on fleek. http://t.co/ar0VayLmFc” Really Jet Blue? Lmao,,2015-02-23 11:12:07 -0800,"Manhattan , New York",Quito
569937722804211713,positive,1.0,,,Delta,,miaerolinea,,1,Lovely! RT @JetBlue: Our fleet’s on fleek. http://t.co/Hi6Fl1AX9E,,2015-02-23 11:11:56 -0800,Worldwide,Caracas
569937664964743169,neutral,1.0,,,Delta,,thewhitneyyoung,,0,@JetBlue Sent.,,2015-02-23 11:11:42 -0800,"NY, LA ",Pacific Time (US & Canada)
569937408013176832,negative,1.0,Can't Tell,0.6802,Delta,,kenyaaroy,,0,“@JetBlue: Our fleet's on fleek. http://t.co/5xGnyHGAFz” this is what I hate,,2015-02-23 11:10:41 -0800,,Central Time (US & Canada)
569937260994564098,neutral,1.0,,,Delta,,mcmahon0074,,0,@JetBlue looking to for low rates bos to Vegas in Late Flight June for 3 kids and myself for a sporting event. Any deals or breaks,"[42.3427056, -71.5504108]",2015-02-23 11:10:06 -0800,some where in massachusetts ,
569937017150291968,neutral,0.6646,,,Delta,,JsLife23,,0,"@JetBlue Tell me more 😳...

Because I need a 1 way to NYC, and I might choose you",,2015-02-23 11:09:08 -0800,,
569936900804505600,neutral,1.0,,,Delta,,holadamilola,,0,RT “@JetBlue: Our fleet's on fleek. http://t.co/FRAqDPKyga” @hellobrittNEY_,,2015-02-23 11:08:40 -0800,"Ga, DC, Kemet",Quito
569936658876862464,negative,0.7118,Can't Tell,0.7118,Delta,,Deveous,,0,RT @JetBlue: Our fleet's on fleek. http://t.co/NfjAuW16vZ&lt;--....😕,,2015-02-23 11:07:43 -0800,~FlighT SchooL~ ,Pacific Time (US & Canada)
569936613016350720,neutral,1.0,,,Delta,,AngBeTweetin,,0,STAHP!! 😂😂😭😭😭😭 RT @JetBlue Our fleet's on fleek. http://t.co/BM2unRaOnI,,2015-02-23 11:07:32 -0800,SF - NYC,
569936426902687744,neutral,0.6596,,,Delta,,esrce_,,0,“@JetBlue: Our fleet's on fleek. http://t.co/t2qBGAMfpc” this happened,,2015-02-23 11:06:47 -0800,,Eastern Time (US & Canada)
569936252977451008,neutral,1.0,,,Delta,,JsLife23,,0,@JetBlue but Virgin has wifi 👀,,2015-02-23 11:06:06 -0800,,
569935956880420864,negative,0.6657,Can't Tell,0.6657,Delta,,LetMicahDown,,0,Jet BOOOO 🍅🍅🍅🍅 RT @JetBlue: Our fleet's on fleek. http://t.co/0WbJAWx7xD,,2015-02-23 11:04:55 -0800,the left coast,Pacific Time (US & Canada)
569935951868207104,neutral,1.0,,,Delta,,uKnowMySteez,,1,😐 “@JetBlue: Our fleet's on fleek. http://t.co/QavvlAXLkl”,,2015-02-23 11:04:54 -0800,MPLS,Central Time (US & Canada)
569935918225711105,negative,1.0,Can't Tell,1.0,Delta,,thewayoftheid,,3,No no no bad airline bad! *bops you with newspaper* “@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid”,,2015-02-23 11:04:46 -0800,In your liquor cabinet. ,Central Time (US & Canada)
569935592651411456,neutral,0.6588,,0.0,Delta,,No_Cut_Card,,15,X____x RT @JetBlue: Our fleet's on fleek. http://t.co/Y39YzDpBvU,,2015-02-23 11:03:28 -0800,i'm only human,Eastern Time (US & Canada)
569934977963573248,positive,0.6697,,,Delta,,SmokeeRobinson,,1,"Yall tried it. ""@JetBlue: Our fleet's on fleek. http://t.co/62GoDFaKNB”","[33.78310211, -84.21250227]",2015-02-23 11:01:02 -0800,"Jersey bred, Atlanta resident",Eastern Time (US & Canada)
569934594268471296,neutral,1.0,,,Delta,,apieceofkake,,0,“@JetBlue: Our fleet's on fleek. http://t.co/MB0hVfqB1t”-see what ihop started 😑,,2015-02-23 10:59:30 -0800,in the wind...,Central Time (US & Canada)
569934048346251264,neutral,0.6669,,0.0,Delta,,BoneyRoneyy,,0,“@JetBlue: Our fleet's on fleek. http://t.co/RkwugmanM9” lmao you know a white person said this,,2015-02-23 10:57:20 -0800,interstellar,Mid-Atlantic
569932678688055296,negative,0.6940000000000001,Can't Tell,0.6940000000000001,Delta,,TheBuie,,22,can you not? RT @JetBlue Our fleet's on fleek. http://t.co/413GiAL0yl,,2015-02-23 10:51:54 -0800,"Raleigh, NC",Eastern Time (US & Canada)
569931753768382464,negative,0.6552,Customer Service Issue,0.6552,Delta,,Chonwe3,,1,Why @JetBlue let someone from black Twitter in their multimedia department?,,2015-02-23 10:48:13 -0800,,Central Time (US & Canada)
569931469990154242,neutral,0.6338,,,Delta,,BizTravelerNA,,0,❤️❤️❤️“@JetBlue: Our fleet's on fleek. http://t.co/UHUmAskLdv”,,2015-02-23 10:47:05 -0800,,Eastern Time (US & Canada)
569930522677399553,neutral,0.6532,,,Delta,,A_Geechi,,0,RT @JetBlue: Our fleet's on fleek. http://t.co/826Pkiq5HI,,2015-02-23 10:43:20 -0800,Binghamton University ,Eastern Time (US & Canada)
569930252606164993,negative,1.0,Can't Tell,1.0,Delta,,liz_kantor,,0,delete your account @JetBlue,,2015-02-23 10:42:15 -0800,"New Brunswick, NJ",Eastern Time (US & Canada)
569929677571166208,negative,0.6505,Can't Tell,0.6505,Delta,,JohnRHealey,,0,Do less please @JetBlue,,2015-02-23 10:39:58 -0800,DMV/CLE,Eastern Time (US & Canada)
569929507945234433,positive,1.0,,,Delta,,laurenmichele26,,0,@JetBlue my family and I are excited to see you too😊😊,,2015-02-23 10:39:18 -0800,,
569929414491779072,negative,0.3435,Can't Tell,0.3435,Delta,,NellyyMichelle,,0,:( RT @JetBlue: Our fleet's on fleek. http://t.co/ncguZDgDaQ,,2015-02-23 10:38:55 -0800,Where there is love..,Pacific Time (US & Canada)
569929075894194176,negative,1.0,Can't Tell,1.0,Delta,,Kid2Fresh,,0,“@JetBlue: Our fleet's on fleek. http://t.co/8o3SCR5EFW” smh yall expect me to trust a childish airline with my life? #Nah,,2015-02-23 10:37:35 -0800,,Hawaii
569928989231353857,positive,1.0,,,Delta,,kimmeabreak24,,0,"@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets",,2015-02-23 10:37:14 -0800,"south gate, california",Pacific Time (US & Canada)
569928060587233280,neutral,0.647,,0.0,Delta,,tbechtx,,0,“@JetBlue: Our fleet's on fleek. http://t.co/Hez4jk4ZsK” ~huh?,,2015-02-23 10:33:33 -0800,"Dallas, Tx USA",Central Time (US & Canada)
569927906241212416,negative,0.6667,Can't Tell,0.3444,Delta,,jakeholla,,0,“@JetBlue: Our fleet's on fleek. http://t.co/tLGoihqkvS” 😐 make it stop.,,2015-02-23 10:32:56 -0800,vᴧ ,Eastern Time (US & Canada)
569927856232534016,neutral,0.6824,,,Delta,,ICVRUS,,0,LMAO Y'ALL “@JetBlue: Our fleet's on fleek. http://t.co/LQjT2jvOYS”,,2015-02-23 10:32:44 -0800,,
569927792781086720,positive,1.0,,,Delta,,laurenmichele26,,0,@JetBlue sounds good!!!💙💙💙💙,,2015-02-23 10:32:29 -0800,,
569927506112815106,neutral,0.6813,,,Delta,,apostraphi,,0,"@JetBlue @courteroy LOLZ. ""On Fleek""",,2015-02-23 10:31:20 -0800,"Austin, Texas",Central Time (US & Canada)
569927476463452160,neutral,0.6722,,0.0,Delta,,UptownKaY_120,,0,@jetblue who's running your tweeter using the word fleek?,,2015-02-23 10:31:13 -0800,,Atlantic Time (Canada)
569927299908444160,negative,1.0,Can't Tell,1.0,Delta,,rynblck,,0,.@JetBlue this is enough for me to stop flying JetBlue.,,2015-02-23 10:30:31 -0800,New York City,Eastern Time (US & Canada)
569927288751587328,negative,1.0,Can't Tell,1.0,Delta,,TatianaKing,,31,STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http://t.co/Fd2TNYcTrB,,2015-02-23 10:30:29 -0800,"New York, NY",
569927127350407168,positive,0.6598,,,Delta,,Jonmicol,,1,“@JetBlue: Our fleet's on fleek. http://t.co/JMnkJ6Bmc2” Jet Blizzue in the hizouse.,"[42.35829164, -71.06163025]",2015-02-23 10:29:50 -0800,"Boston, MA",Eastern Time (US & Canada)
569927035524681728,negative,0.6559,Can't Tell,0.6559,Delta,,DeadstockNYC,,7,"“@JetBlue: Our fleet's on fleek. http://t.co/Lv9HwQDK9A”

Can't fly you anymore, we had a good run ✌️",,2015-02-23 10:29:28 -0800,New York City,Quito
569926945535860736,positive,1.0,,,Delta,,getmeontop,,0,"@JetBlue Very excited, for the first time this Sunday, March 1 I get to fly #JetBlue flight 123 #Mint from JFK. Looking forward :-)","[0.0, 0.0]",2015-02-23 10:29:07 -0800,Wall Street • Manhattan • NYC ,Eastern Time (US & Canada)
569926909515034624,neutral,0.6686,,,Delta,,MenkTheDon,,1,Okay. RT @JetBlue: Our fleet's on fleek. http://t.co/6H5uEZH4cv,,2015-02-23 10:28:58 -0800,California ,Pacific Time (US & Canada)
569926688244703232,negative,0.6406,Can't Tell,0.6406,Delta,,Evie_izms,,0,“@JetBlue: Our fleet's on fleek. http://t.co/yZH4ZRQM0i” really JetBlue? #fleek?!!! 😂😂😂 hell no... Yall petty,,2015-02-23 10:28:05 -0800,"ÜT: 28.217707,-81.45223",Central Time (US & Canada)
569926674353160192,neutral,0.6742,,,Delta,,Malavayy,,0,“@JetBlue: Our fleet's on fleek. http://t.co/H11jglw74L”ayyy 😎,,2015-02-23 10:28:02 -0800,,
569926659219922944,positive,1.0,,,Delta,,Jamers9000,,0,@JetBlue  hahah 😂👌👌👌 love flying jet blue tho!! http://t.co/7VeE44MACM,,2015-02-23 10:27:58 -0800,Out There,Arizona
569926608997498881,neutral,0.6462,,,Delta,,MOJOxJOJO69,,0,“@JetBlue: Our fleet's on fleek. http://t.co/mFSsh2UHUe” LMFAO!!!!!!!!!!,,2015-02-23 10:27:46 -0800,,Pacific Time (US & Canada)
569926559982751744,positive,0.6634,,,Delta,,itsbae__,,0,“@JetBlue: Our fleet's on fleek. http://t.co/vOUUFRN4jS” YASSS JetBlue ! Tell them !,"[26.37067479, -80.10215823]",2015-02-23 10:27:35 -0800,561 ✈️ da globe,Quito
569926460036657152,negative,0.6759,Can't Tell,0.6759,Delta,,AdamNMayer,,1,@JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.,,2015-02-23 10:27:11 -0800,San Francisco,Pacific Time (US & Canada)
569925941067186179,neutral,0.6563,,,Delta,,MilKsilk,,0,They didnt just tweet this... Nah. RT “@JetBlue: Our fleet's on fleek. http://t.co/1yLn1Gx4QX”,,2015-02-23 10:25:07 -0800,... (shrugs),Eastern Time (US & Canada)
569925929713188864,positive,0.6696,,,Delta,,Cpaul91,,0,"@JetBlue lmfao, i love it",,2015-02-23 10:25:05 -0800,RVA-804\757,Hawaii
569925590276419584,neutral,1.0,,,Delta,,stro_b,,0,@JetBlue woof.,,2015-02-23 10:23:44 -0800,Austin,Central Time (US & Canada)
569925551475056640,positive,1.0,,,Delta,,laurenmichele26,,0,@JetBlue I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!!,,2015-02-23 10:23:34 -0800,,
569925538946551808,negative,0.7102,Can't Tell,0.7102,Delta,,DEdzJr,,0,Why? 😒 RT @JetBlue Our fleet's on fleek. http://t.co/I7Ut2ZvHCO,,2015-02-23 10:23:31 -0800,KCMO - University of Missouri ,Central Time (US & Canada)
569925511394119680,neutral,0.7194,,0.0,Delta,,shakatron,,0,“@JetBlue: Our fleet's on fleek. http://t.co/3Ltx7JKBo9” is fleek dead yet now?,,2015-02-23 10:23:25 -0800,OAKLAND CALIFORNIA,Atlantic Time (Canada)
569925190236442624,negative,1.0,Flight Attendant Complaints,0.6353,Delta,,StullaDaggera,,0,"But, are your flight attendants fucking tho? RT @JetBlue: Our fleet's on fleek. http://t.co/wGYzTnjCXm",,2015-02-23 10:22:08 -0800,Morning Wood Terrace ,Central Time (US & Canada)
569925187757592576,neutral,1.0,,,Delta,,macchiatoxblend,,1,“@JetBlue: Our fleet's on fleek. http://t.co/2UaICFJRmS” no way,,2015-02-23 10:22:08 -0800,SoCalifornian in OH,
569925111475793921,neutral,1.0,,,Delta,,bjfrazier32,,0,“@JetBlue: Our fleet's on fleek. http://t.co/PULp4i0w96” smh,,2015-02-23 10:21:49 -0800,the road less traveled. ,Eastern Time (US & Canada)
569925091095646209,neutral,1.0,,,Delta,,JoelRandell,,2,"Now put your baggage fees back on ""free."" RT @JetBlue: Our fleet's on fleek. http://t.co/oxsA8btVTB",,2015-02-23 10:21:45 -0800,New York City,Eastern Time (US & Canada)
569925082832728064,neutral,1.0,,,Delta,,LandryMD,,0,"Bruh...real tweet from @JetBlue ""Our fleet's on fleek. http://t.co/dqny4aKTg9""",,2015-02-23 10:21:43 -0800,USA,Atlantic Time (Canada)
569924793232785408,negative,0.3477,Bad Flight,0.3477,Delta,,GoBobbo,,0,nope. RT @JetBlue: Our fleet's on fleek. http://t.co/9SHhTvIOTI,,2015-02-23 10:20:34 -0800,Pittsburgh — now & forever,Central Time (US & Canada)
569924676715220992,neutral,0.6657,,,Delta,,DrewLitavis,,1,💯💯💯 RT @JetBlue: Our fleet's on fleek. http://t.co/SrM13qbRZD,,2015-02-23 10:20:06 -0800,"New York, NY",Eastern Time (US & Canada)
569924654401495040,negative,1.0,Can't Tell,1.0,Delta,,Runway1R,,0,@JetBlue no. Please stop.,,2015-02-23 10:20:00 -0800,"Home: IAD, College: JFK",
569924418320740352,negative,1.0,Can't Tell,1.0,Delta,,constrobuz,,1,"@JetBlue well, now I'll make sure to never fly JetBlue",,2015-02-23 10:19:04 -0800,,Eastern Time (US & Canada)
569924385387241474,neutral,0.6848,,0.0,Delta,,Swoosh163,,0,😩😩😩“@JetBlue: Our fleet's on fleek. http://t.co/BBHTlZgH2C”,,2015-02-23 10:18:56 -0800,,Quito
569924375723560961,neutral,1.0,,,Delta,,EverCastro92,,0,Please don't. RT “@JetBlue: Our fleet's on fleek. http://t.co/gdzadXzBYA”,,2015-02-23 10:18:54 -0800,"Chapel Hill, NC",Eastern Time (US & Canada)
569924145380634624,positive,0.6583,,,Delta,,CheckMyMelodi,,0,LMAO “@JetBlue: Our fleet's on fleek. http://t.co/aIyC9WV5oq”,,2015-02-23 10:17:59 -0800,Jupiter,Central Time (US & Canada)
569924117719199744,neutral,0.6659,,,Delta,,_JoelFB,,0,@JetBlue I digg it!,,2015-02-23 10:17:52 -0800,"Tempe, Arizona",Arizona
569924116335108096,positive,0.6625,,,Delta,,joebe4rd,,0,@JetBlue @BrandsSayingBae well here we go,,2015-02-23 10:17:52 -0800,greater los angeles ,Pacific Time (US & Canada)
569924101080535042,neutral,1.0,,,Delta,,CITYCIGARLIFE,,0,"@JetBlue I want you guys to be the first to fly to #Cuba, from NYC.",,2015-02-23 10:17:49 -0800,,
569924092280774656,negative,0.6691,Can't Tell,0.3399,Delta,,Kimberlee3000,,0,Haha! @JetBlue: Our fleet's on fleek. http://t.co/KmaNLdQbh4”,,2015-02-23 10:17:46 -0800,"Orange County, Ca.",Pacific Time (US & Canada)
569923934054805504,positive,0.6808,,0.0,Delta,,howyouDUPEn,,1,“@JetBlue: Our fleet's on fleek. http://t.co/kVXs1lCqLp” @alynewton new fav airline,,2015-02-23 10:17:09 -0800,KΔ. Boston. ,Eastern Time (US & Canada)
569923825179054081,positive,1.0,,,Delta,,steplin,,0,@JetBlue Hopefully now my application for JetBlue donut designer will finally go through the proper channels.,,2015-02-23 10:16:43 -0800,NYC,Eastern Time (US & Canada)
569923761232850944,neutral,1.0,,,Delta,,LeroyFunkdafied,,0,@JetBlue ...really?,,2015-02-23 10:16:28 -0800,"Bangor, Maine, USA",Eastern Time (US & Canada)
569923685848653824,positive,1.0,,,Delta,,M7SONIC,,0,@JetBlue Looking cool,,2015-02-23 10:16:10 -0800,Queens New York City,Eastern Time (US & Canada)
569923525508665344,neutral,0.664,,,Delta,,SexcCia,,0,😩😂😂😂😂 “@JetBlue: Our fleet's on fleek. http://t.co/yco9dikpt9”,,2015-02-23 10:15:31 -0800,STX ✈️ MIA ,Quito
569923518051323906,neutral,1.0,,,Delta,,2AvSagas,,0,@JetBlue no. come on.,,2015-02-23 10:15:30 -0800,New York City,Eastern Time (US & Canada)
569922420624068608,positive,1.0,,,Delta,,ohsoordinary,,0,@JetBlue Definitely! Lots of announcements and the app is great.,,2015-02-23 10:11:08 -0800,New York City,Eastern Time (US & Canada)
569921913667104768,negative,0.6875,Bad Flight,0.6875,Delta,,jsstone75,,0,@JetBlue what else on this plane is duct-taped?? #ohboy #shouldigetoutandpush #airplane #flying… http://t.co/R9ZsVzuRLw,,2015-02-23 10:09:07 -0800,nyc,
569921467552567296,positive,0.6592,,,Delta,,CyntheaH,,0,@JetBlue you bet:),,2015-02-23 10:07:21 -0800,"Burlington, Vermont",Eastern Time (US & Canada)
569921385100750849,negative,1.0,Late Flight,1.0,Delta,,ohsoordinary,,0,@JetBlue Sure did go south after breakfast though! Delayed three hours. :( :( :(,,2015-02-23 10:07:01 -0800,New York City,Eastern Time (US & Canada)
569920656621465601,neutral,1.0,,,Delta,,BritishAirNews,,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/IMVMpnQXAI,,2015-02-23 10:04:07 -0800,UK,Sydney
569920515542003712,positive,1.0,,,Delta,,BXKloosive,,0,@JetBlue thank you. Appreciate that!!,"[41.06865736, -73.70398273]",2015-02-23 10:03:34 -0800,"Bronx, NY",Eastern Time (US & Canada)
569920090440916994,positive,0.6633,,,Delta,,CyntheaH,,0,@JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL !,,2015-02-23 10:01:52 -0800,"Burlington, Vermont",Eastern Time (US & Canada)
569918453722656768,positive,1.0,,,Delta,,bostongarden,,0,@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!,,2015-02-23 09:55:22 -0800,"Boston, Austin, Kansas City ",Eastern Time (US & Canada)
569917729022586880,negative,1.0,Bad Flight,1.0,Delta,,BubbaLucius,,0,@JetBlue someone should screen what you play on your flights. http://t.co/tNY9uIpha5,,2015-02-23 09:52:29 -0800,OP NY,
569913667476549632,negative,1.0,Can't Tell,0.3408,Delta,,bostongarden,,0,"@JetBlue For one way, not letting me select TO city....strange...and now some fairs look ""normal"" ????",,2015-02-23 09:36:21 -0800,"Boston, Austin, Kansas City ",Eastern Time (US & Canada)
569911600934752256,positive,0.3493,,0.0,Delta,,Dweisblum,,0,"alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :)",,2015-02-23 09:28:08 -0800,NEW YORK,Eastern Time (US & Canada)
569909756493746176,negative,1.0,Lost Luggage,0.6415,Delta,,Dr_Dif,,0,@JetBlue great job getting flight 28 in 10 minutes early. Too bad we're at 50 minutes and counting waiting for our bags.,,2015-02-23 09:20:49 -0800,USA,
569908792776892416,neutral,0.6823,,,Delta,,JamesMSama,,0,"@JetBlue absolutely, my girlfriend and I will be Flight Booking Problems our Mexico flights in the next day or two, will send a Tweet when it's done!",,2015-02-23 09:16:59 -0800,"Boston, MA.",Eastern Time (US & Canada)
569908080114339840,neutral,0.6524,,0.0,Delta,,Dweisblum,,0,@jetblue it's time for a direct flight from #JFK to #PITT.... @ Official JetBlue Terminal 5 - New York… http://t.co/QygXGmd3Sn,"[40.64579177, -73.77555571]",2015-02-23 09:14:09 -0800,NEW YORK,Eastern Time (US & Canada)
569906378233356290,neutral,1.0,,,Delta,,bostongarden,,0,"@JetBlue Indeed. I don't know what's going on in Pittsburgh that weekend, but, it's drawing a crowd via JetBlue!",,2015-02-23 09:07:23 -0800,"Boston, Austin, Kansas City ",Eastern Time (US & Canada)
569905884425383936,negative,1.0,Flight Attendant Complaints,0.6311,Delta,,TimothySays,,0,"@JetBlue I believe it's Irina. On the flip-side, super disappointed that EatUp Cafe isn't available on this BOS --&gt; SFO flight today.",,2015-02-23 09:05:25 -0800,"Burlington, MA",Eastern Time (US & Canada)
569905336380989440,negative,1.0,Late Flight,1.0,Delta,,BXKloosive,,0,"@JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse &amp; buggy. So what's a little delay right.","[41.06869526, -73.70402469]",2015-02-23 09:03:15 -0800,"Bronx, NY",Eastern Time (US & Canada)
569904537739382784,positive,0.6701,,0.0,Delta,,JamesMSama,,0,"@JetBlue good to know, thanks so much!",,2015-02-23 09:00:04 -0800,"Boston, MA.",Eastern Time (US & Canada)
569902181366820864,negative,1.0,Late Flight,1.0,Delta,,KerryDang,,0,@JetBlue Unhappy with 4 hour delayed flight.. Missed dinner,,2015-02-23 08:50:42 -0800,"Boston, MA",Eastern Time (US & Canada)
569901265163034624,neutral,1.0,,,Delta,,Balhajji,,0,@JetBlue HE is a lap infant (4 mons old),,2015-02-23 08:47:04 -0800,USA,
569900367254831104,neutral,0.6486,,,Delta,,stim8rinme,,0,@JetBlue Thanks.,,2015-02-23 08:43:30 -0800,"Auburn, ME",
569899437662863360,positive,1.0,,,Delta,,Balhajji,,0,@JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request,,2015-02-23 08:39:48 -0800,USA,
569899413558169600,neutral,1.0,,,Delta,,mne90,,0,@JetBlue Gerne :),,2015-02-23 08:39:43 -0800,Wien,Vienna
569898995327377408,neutral,0.6771,,,Delta,,JamesMSama,,0,"@JetBlue Hey friends! Stupid question - Can I split payment methods for a flight purchase? Example: 1/2 debit card, 1/2 BillMeLate Flightr? Thanks!",,2015-02-23 08:38:03 -0800,"Boston, MA.",Eastern Time (US & Canada)
569894640675102722,negative,1.0,Customer Service Issue,1.0,Delta,,Balhajji,,0,"@JetBlue  Called JB 3 times!Everytime, Auto Vmsg:""your wait time should not be longer than 9 mins"" waited longer than 18 mins and no answer!",,2015-02-23 08:20:45 -0800,USA,
569894012800217088,negative,1.0,Flight Booking Problems,0.6733,Delta,,bostongarden,,0,"@JetBlue All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy &amp; surprised.",,2015-02-23 08:18:15 -0800,"Boston, Austin, Kansas City ",Eastern Time (US & Canada)
569893737385472000,neutral,0.6683,,,Delta,,JETSETWorldTrvl,,0,@JetBlue expanding!  http://t.co/Kk6EixifP5  #Nantucket #Aviation,,2015-02-23 08:17:09 -0800,Chicago IL,
569892980712013824,positive,1.0,,,Delta,,EricStrzepek,,0,@JetBlue Mark T.  in Austin was great handling my bag issue.  #thanks,,2015-02-23 08:14:09 -0800,Cape Cod Ma,Eastern Time (US & Canada)
569892141335334913,neutral,1.0,,,Delta,,brittanylevine,,0,@JetBlue I believe you have to follow me so I can send you a message,,2015-02-23 08:10:49 -0800,"Los Angeles, Calif.",Pacific Time (US & Canada)
569890600474021889,neutral,1.0,,,Delta,,lizStonewriter,,0,@JetBlue I'll read this over a nice glass of wine right before I dig my heels into my next novel! Maybe travel is just what I need...,,2015-02-23 08:04:41 -0800,,
569890099917246464,positive,1.0,,,Delta,,Fahrenheit350,,0,"@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history!",,2015-02-23 08:02:42 -0800,"Salt Lake City, Utah",Mountain Time (US & Canada)
569890084893413376,neutral,0.6291,,0.0,Delta,,MuttMedia,,0,@JetBlue I would like the actual email address so I can follow up. thank you.,,2015-02-23 08:02:38 -0800,"Muttontown, NY",Eastern Time (US & Canada)
569889846472409088,neutral,0.6598,,0.0,Delta,,briantafel,,0,@JetBlue ...and when did your legal department start running your social media channels?,"[40.6467516, -73.77465033]",2015-02-23 08:01:42 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569889547162669056,negative,1.0,longlines,1.0,Delta,,briantafel,,0,"@JetBlue nope. The ""regular"" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS.","[40.64646872, -73.77594979]",2015-02-23 08:00:30 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569889219805642752,neutral,0.6562,,,Delta,,lizStonewriter,,0,@JetBlue sounds fun! How does that work?,,2015-02-23 07:59:12 -0800,,
569889139593646080,positive,1.0,,,Delta,,maite_rodrgz,,0,@JetBlue thanks! Calling right now!,,2015-02-23 07:58:53 -0800,Puerto Rico,Hawaii
569888931443052544,negative,0.6959,Customer Service Issue,0.6959,Delta,,MuttMedia,,0,"@JetBlue Thank you, but that isn't really responding to my request, is it? You are sending me into a generic environment on your site.",,2015-02-23 07:58:03 -0800,"Muttontown, NY",Eastern Time (US & Canada)
569888183409893377,neutral,0.6739,,,Delta,,lizStonewriter,,0,"@JetBlue I know there's no actual 'mile high' club, but surely there's something I can join ;-)",,2015-02-23 07:55:05 -0800,,
569888159707738113,neutral,1.0,,,Delta,,maite_rodrgz,,0,@JetBlue hello! my husband bought us a trip last night &amp; just noticed my last name is misspelled! What can I do? Thanks!,,2015-02-23 07:54:59 -0800,Puerto Rico,Hawaii
569887654713499648,neutral,1.0,,,Delta,,AlMehairiAUH,,0,@JetBlue to start 3xweekly @EmbraerSA #E190 flights from #Washington Reagan to #Nantucket between 19JUN-6SEP #avgeek,,2015-02-23 07:52:59 -0800,Abu Dhabi,Abu Dhabi
569885859954229248,negative,0.6565,Customer Service Issue,0.6565,Delta,,MuttMedia,,0,"@JetBlue I would like to communicate directly with a ""Customer Experience"" executive. Does Joanna Geraghty have an email address?",,2015-02-23 07:45:51 -0800,"Muttontown, NY",Eastern Time (US & Canada)
569884951207813122,neutral,0.6812,,0.0,Delta,,LindaRcampos,,0,@JetBlue will you Cancelled Flight tonight's 7 pm out of DFW to BOS? #weather,,2015-02-23 07:42:14 -0800,"Boston, MA / Stockbridge, MA",Atlantic Time (Canada)
569884948091396096,positive,1.0,,,Delta,,DaddyFiles,,0,@JetBlue Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots!,,2015-02-23 07:42:14 -0800,Massachusetts,Eastern Time (US & Canada)
569883383930621952,positive,0.6771,,,Delta,,joespurr,,0,@jetblue thanks,,2015-02-23 07:36:01 -0800,"Cambridge, MA",Eastern Time (US & Canada)
569880288702173184,positive,0.3606,,0.0,Delta,,tonymbove,,0,@JetBlue it was booked through work but added upgrade on seat. Need the upgrade receipt.,,2015-02-23 07:23:43 -0800,"Cambridge, MA",Quito
569880105507540992,negative,1.0,Can't Tell,0.3486,Delta,,Amanda_Healy,,0,@JetBlue Understood but I watched as fam heading to FL was expedited when they had 25m to takeoff. I am speaking at conference in SF,,2015-02-23 07:22:59 -0800,"Boston, MA",Eastern Time (US & Canada)
569879547908206592,positive,1.0,,,Delta,,theprncssleia,,0,@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter,,2015-02-23 07:20:46 -0800,A Galaxy Far Far Away,
569879497891303424,neutral,1.0,,,Delta,,tonymbove,,0,@JetBlue what's the easiest way to get a ticket receipt? Can I get one at check in or can I get one online? Thanks!,,2015-02-23 07:20:34 -0800,"Cambridge, MA",Quito
569877622869663744,positive,1.0,,,Delta,,hallekuszmar,,0,@JetBlue thank you!!,,2015-02-23 07:13:07 -0800,,
569877431227686912,negative,1.0,Customer Service Issue,1.0,Delta,,beantoon,,0,@JetBlue  any effort to fix your points system? 11 days and a call to customer service and still no account update. Chasing points is no fun,,2015-02-23 07:12:22 -0800,"Plymouth,  MA",
569876427270701056,negative,1.0,Flight Booking Problems,0.3505,Delta,,Amanda_Healy,,0,"@JetBlue I tried! Had me running from curb-side to self-check &amp; wasting even more time. Ended up Flight Booking Problems United for $$$, am so upset","[0.0, 0.0]",2015-02-23 07:08:22 -0800,"Boston, MA",Eastern Time (US & Canada)
569874374741925889,negative,1.0,Bad Flight,0.6658,Delta,,SL_024,,0,@JetBlue keeps getting better. No water on the plane.,,2015-02-23 07:00:13 -0800,,Eastern Time (US & Canada)
569874150636048384,neutral,0.6739,,0.0,Delta,,Amanda_Healy,,0,.@JetBlue That's what I planned on but Boston traffic due to recent weather was insane! If I had been expedited I would have made it.,"[0.0, 0.0]",2015-02-23 06:59:19 -0800,"Boston, MA",Eastern Time (US & Canada)
569873065464573952,positive,1.0,,,Delta,,michael_moonn,,0,@JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks,,2015-02-23 06:55:01 -0800,,Arizona
569870480993181698,negative,1.0,Bad Flight,0.6809,Delta,,michael_moonn,,0,@JetBlue I don't want JetBlue +TV. I want JetBlue +WIFI :(((,,2015-02-23 06:44:45 -0800,,Arizona
569867719874650112,positive,1.0,,,Delta,,ctpeifer,,0,@JetBlue great to see the RedSox plane and your reminder you ❤️NY side by side at JFK #catsanddogslivingtogether http://t.co/KFUyYoKUFv,,2015-02-23 06:33:46 -0800,NYC/Austin,
569866317706231808,neutral,0.6774,,,Delta,,KimMello3,,0,@JetBlue  would love to go to Hawaii to visit pearl harbor.,,2015-02-23 06:28:12 -0800,,
569865536873500672,negative,1.0,Late Flight,1.0,Delta,,thepeachmama,,0,@JetBlue what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight?,,2015-02-23 06:25:06 -0800,,
569864437739495424,negative,1.0,Late Flight,1.0,Delta,,SL_024,,0,"@JetBlue lol at your ""estimated departure time."" Plane hasn't even started boarding yet. You can't even get your delays right.",,2015-02-23 06:20:44 -0800,,Eastern Time (US & Canada)
569863166189924352,negative,0.6737,Can't Tell,0.3474,Delta,,prillyp,,0,"@JetBlue @martysg you *know* how I love you, JB, but honestly, when you have complex feedback, those pull-down sub-option forms=maddening.",,2015-02-23 06:15:41 -0800,gathering just enough moss,Eastern Time (US & Canada)
569862271968669697,negative,0.6725,Customer Service Issue,0.3493,Delta,,Tay__Mc,,0,"@JetBlue said they haven't started looking for it, gave me a $25-$100 limit. In NYC at the Waldorf Astoria and can't find $100 outfit. 😒",,2015-02-23 06:12:07 -0800,"Gainesville, Fl",Hawaii
569861557775163393,neutral,0.6883,,,Delta,,TimLawson21,,0,@JetBlue How can I best track deals and special flight offers? I'm liking your international options...,,2015-02-23 06:09:17 -0800,Washington DC,Eastern Time (US & Canada)
569857331284078592,negative,0.7007,Can't Tell,0.3647,Delta,,SL_024,,0,@JetBlue yeah I'm aware of that. Hence my original msg to you.,,2015-02-23 05:52:29 -0800,,Eastern Time (US & Canada)
569855477854691328,negative,1.0,Bad Flight,0.34600000000000003,Delta,,SL_024,,0,@JetBlue 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster.,,2015-02-23 05:45:07 -0800,,Eastern Time (US & Canada)
569854312702201856,negative,1.0,Late Flight,1.0,Delta,,SL_024,,0,@JetBlue no I asked. Either way it doesn't make the flight less delayed.,,2015-02-23 05:40:30 -0800,,Eastern Time (US & Canada)
569851813706539009,positive,1.0,,,Delta,,_PauLiNHa9,,0,@JetBlue 2324 from Orlando to Dca ! And my awesome flight attendant is Robert!,,2015-02-23 05:30:34 -0800,,
569851605358669824,negative,0.6317,Can't Tell,0.3304,Delta,,Tay__Mc,,0,"@JetBlue Yes, I filed yesterday around noon. I have a claim number but they haven't contacted me yet.",,2015-02-23 05:29:44 -0800,"Gainesville, Fl",Hawaii
569847852605812737,negative,1.0,Late Flight,1.0,Delta,,SL_024,,0,@JetBlue shocker my flight delayed an hour. Thanks for reminding me why I switched to delta.,,2015-02-23 05:14:49 -0800,,Eastern Time (US & Canada)
569847066555498496,negative,0.6696,Flight Attendant Complaints,0.6696,Delta,,ManuelNT,,0,"@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better","[26.0713458, -80.146874]",2015-02-23 05:11:42 -0800,,Eastern Time (US & Canada)
569845862366633984,negative,1.0,Customer Service Issue,0.6859,Delta,,rachelicha,,0,"@JetBlue Are you having any issues with online check-in? My colleague and I are getting ""Webpage not available"" after submitting online form",,2015-02-23 05:06:55 -0800,Boston,Eastern Time (US & Canada)
569844102239531008,neutral,0.6699,,0.0,Delta,,RobertPiacente,,0,"@JetBlue no one yet but some, fl 8162","[13.07761455, -59.60542973]",2015-02-23 04:59:55 -0800,"Long Island, NY",Eastern Time (US & Canada)
569836725612220416,negative,1.0,Late Flight,0.68,Delta,,JMace1,,0,@jetblue are going to let Fl382 into a gate in BOS any time soon? We're just sittin' here on the tarmac  waiting.,,2015-02-23 04:30:37 -0800,"Lexington, MA",Eastern Time (US & Canada)
569836232999612417,positive,1.0,,,Delta,,globalwriter1,,0,"@JetBlue Thanks JB. Actually, As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them.",,2015-02-23 04:28:39 -0800,"40.41,-73.19",Eastern Time (US & Canada)
569835633147056128,negative,1.0,Customer Service Issue,1.0,Delta,,RobertPiacente,,0,@JetBlue not an issue but I think training &amp; information would help. Great ppl but service needs to switch from individual to group better,"[13.07787514, -59.6049865]",2015-02-23 04:26:16 -0800,"Long Island, NY",Eastern Time (US & Canada)
569830923597955073,negative,0.6749,Can't Tell,0.353,Delta,,S_RSnyder,,0,"@JetBlue Rats, that's a bummer!",,2015-02-23 04:07:33 -0800,,Eastern Time (US & Canada)
569797465416683521,negative,1.0,Can't Tell,0.6726,Delta,,arianneoo1991,,0,@JetBlue is so sloooooow today,,2015-02-23 01:54:36 -0800,Puerto Rico,
569786249508048896,neutral,0.6898,,,Delta,,chuxtapose,,0,"Happy for SFO, but hopefully you'll add PDX soon “@JetBlue We added two new destinations (FLL and SFO) from Las Vegas in the last year!”",,2015-02-23 01:10:02 -0800,Las Vegas,Pacific Time (US & Canada)
569775081636782081,positive,1.0,,,Delta,,RosAnneZ111,,0,"@JetBlue flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines, take notes!",,2015-02-23 00:25:40 -0800,California,Arizona
569763942144176128,negative,1.0,Bad Flight,1.0,Delta,,Matt_Herrera415,,0,@jetblue terrible landing on 915,,2015-02-22 23:41:24 -0800,SF,Pacific Time (US & Canada)
569747874952683520,negative,0.6395,Can't Tell,0.3256,Delta,,schmanki,,0,@JetBlue flight was two days ago. Flight 1918 from POS.,,2015-02-22 22:37:33 -0800,,
569746271336062978,neutral,0.6566,,0.0,Delta,,schmanki,,0,@JetBlue wall separating in row 1. #safetyconcerns http://t.co/zTrDwV0N4l,,2015-02-22 22:31:11 -0800,,
569741756968919040,positive,0.6774,,,Delta,,KnockoutOC,,0,@JetBlue last sleep in Cali... back to JFK tomorrow night.  Looking forward to an another amazing flight with you all :),"[33.7008468, -118.0192094]",2015-02-22 22:13:14 -0800,New York City,Atlantic Time (Canada)
569739521291452416,negative,1.0,Late Flight,1.0,Delta,,maykaynvwd,,0,"@JetBlue Woo! Update! Flight 915 is now possibly delayed by more than 2hrs!  Power of positive thinking, people.",,2015-02-22 22:04:21 -0800,,
569737259999571968,negative,0.6392,Customer Service Issue,0.3299,Delta,,MrShea,,0,"@JetBlue appreciate the response but already spoke to a MCO and their response was ""There is nothing we can do"" idk if that's what you mean",,2015-02-22 21:55:22 -0800,NYC,Eastern Time (US & Canada)
569736434803978240,positive,1.0,,,Delta,,mccormack_sean,,0,@JetBlue with the free wifi #impressive #FlyFi http://t.co/T1RYpzEBc8,,2015-02-22 21:52:05 -0800,New York,Eastern Time (US & Canada)
569733882007801857,negative,1.0,Late Flight,1.0,Delta,,maykaynvwd,,0,"@JetBlue Didn't find out my flight for NY, scheduled to leave at 9:30pm, is delayed by more than 1.5hrs until AFTER checking in. Huge fail.",,2015-02-22 21:41:57 -0800,,
569729732952109056,negative,0.7053,Late Flight,0.3684,Delta,,castellarin1126,,0,@jetblue Vegas desk said JFK connect would b held 4 us and 26 others on our plane now staff at JFK says weather was problem. #epicfail,,2015-02-22 21:25:28 -0800,,
569723086465069056,negative,0.6632,Cancelled Flight,0.3474,Delta,,castellarin1126,,0,@JetBlue other jfk to Boston flights went off with some delay but not this.  #epicfail,,2015-02-22 20:59:03 -0800,,
569722876879884288,neutral,0.6735,,0.0,Delta,,castellarin1126,,0,"@JetBlue I understand delays.  We are all looking at a tv monitor at ur gate and it says current conditions are snow, hence delay.",,2015-02-22 20:58:13 -0800,,
569722367343136768,positive,1.0,,,Delta,,RajGoel_NY,,0,@JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!,,2015-02-22 20:56:11 -0800,,Eastern Time (US & Canada)
569721150156230657,negative,1.0,Late Flight,1.0,Delta,,castellarin1126,,0,"@jetblue - WTF, stuck at JFK for 2+ hrs in a delay to Boston cuz u say snow.  No snow on weather map!!!  WTF!!!",,2015-02-22 20:51:21 -0800,,
569718205524127745,positive,1.0,,,Delta,,cwolicki,,0,@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward,,2015-02-22 20:39:39 -0800,Boston,Eastern Time (US & Canada)
569716857869107200,negative,1.0,Flight Attendant Complaints,0.6312,Delta,,BubbaLucius,,0,"@JetBlue 2 words: ""staff training."" What a joke-",,2015-02-22 20:34:18 -0800,OP NY,
569716645150781440,negative,1.0,Customer Service Issue,0.6322,Delta,,BubbaLucius,,0,@JetBlue is a joke. Missed my connecting flight by 5 minutes. Last flight of the day and they don't hold it.  5 minutes.,,2015-02-22 20:33:27 -0800,OP NY,
569713071435829249,neutral,0.6836,,0.0,Delta,,jabeblanchard,,0,"@JetBlue sorry, should have specified I meant ground traffic trying to get into the terminal","[40.64682076, -73.7823236]",2015-02-22 20:19:15 -0800,Right Coast,Eastern Time (US & Canada)
569711837656125440,negative,0.6444,Flight Attendant Complaints,0.3333,Delta,,jabeblanchard,,0,@JetBlue any idea what's going on at terminal five at JFK? Seems to be zero traffic movement,"[40.64485766, -73.78737261]",2015-02-22 20:14:21 -0800,Right Coast,Eastern Time (US & Canada)
569708004075044864,negative,1.0,Can't Tell,0.3721,Delta,,TheMarkyMarq,,0,"@JetBlue Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a ""courtesy report""",,2015-02-22 19:59:07 -0800,Connecticut ,
569707583646375936,positive,1.0,,,Delta,,WeChiefMusic,,0,@JetBlue ok thanks. Safety first.,,2015-02-22 19:57:27 -0800,Planet Brooklyn,Atlantic Time (Canada)
569705786408079360,negative,0.6835,Late Flight,0.6835,Delta,,WeChiefMusic,,0,@JetBlue apparently the plane was delayed coming up from San Juan. Monsoon there today?,,2015-02-22 19:50:18 -0800,Planet Brooklyn,Atlantic Time (Canada)
569705380282019841,neutral,1.0,,,Delta,,AdamJBerry,,0,@JetBlue that's ok! It just sure seemed like it when JetBlue tweeted us back and asked us to send selfies of us watching.. Haha,,2015-02-22 19:48:41 -0800,Provincetown Ma,Eastern Time (US & Canada)
569704700490219523,negative,1.0,Late Flight,1.0,Delta,,WeChiefMusic,,0,@JetBlue over 2 hour delay going from NYC to Denver! Come on man!,,2015-02-22 19:45:59 -0800,Planet Brooklyn,Atlantic Time (Canada)
569704005250777090,negative,1.0,Bad Flight,0.6915,Delta,,AdamJBerry,,0,@JetBlue @amybruni @DIRECTTV No Oscars on Direct TV on this flight. We were so looking forward to it. We were devastated. :-/,,2015-02-22 19:43:14 -0800,Provincetown Ma,Eastern Time (US & Canada)
569702870423117825,negative,1.0,Late Flight,1.0,Delta,,koenitweets,,0,"@JetBlue - Fix your @#$&amp; jet bridges.  40 minute delay, 2nd gate...still waiting!  #jetblues http://t.co/ncB2oNcS9i","[42.36494288, -71.01451482]",2015-02-22 19:38:43 -0800,,
569702567573368832,positive,1.0,,,Delta,,jessbutl,,0,Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!,,2015-02-22 19:37:31 -0800,"Brooklyn, NY",
569700499319959553,positive,0.6535,,,Delta,,jabeblanchard,,0,"@JetBlue ha ha! Can I get a wake up call at boarding time please?  Large coffee, extralight extra sweet please!","[40.89343356, -74.29961359]",2015-02-22 19:29:18 -0800,Right Coast,Eastern Time (US & Canada)
569699027782012930,negative,1.0,Late Flight,0.3557,Delta,,Scott66Ash,,0,@JetBlue didn't work. Fly-fi plus couldn't access ABC app. So I spent $19 and still missed Oscars. #disappointed,,2015-02-22 19:23:27 -0800,,Atlantic Time (Canada)
569698562734321665,negative,0.6458,Late Flight,0.6458,Delta,,jabeblanchard,,0,@JetBlue 👍. I think I'll come take a nap at the terminal.  ;),"[40.85036847, -74.42575912]",2015-02-22 19:21:36 -0800,Right Coast,Eastern Time (US & Canada)
569698117685268481,negative,1.0,Can't Tell,0.369,Delta,,davisesq212,,0,@JetBlue Safety might be your priority but organization clearly is not.,"[0.0, 0.0]",2015-02-22 19:19:50 -0800,New York City,Eastern Time (US & Canada)
569697728890056704,neutral,1.0,,,Delta,,kbosspotter,,0,@JetBlue @zakkohane pretty sure he's saying Ricoh had great service down at BOS ;) #happytohelp,,2015-02-22 19:18:17 -0800,Logan International Airport,Atlantic Time (Canada)
569696862011133952,negative,1.0,Late Flight,1.0,Delta,,jabeblanchard,,0,@JetBlue #611 from JFK to LAS still delayed?,"[40.775248, -74.48253909]",2015-02-22 19:14:51 -0800,Right Coast,Eastern Time (US & Canada)
569696663742365696,negative,1.0,Bad Flight,0.6448,Delta,,CamAsMyWitness,,0,"@JetBlue the lack of TV made it rough, that's literally why I picked y'all over the competitors.",,2015-02-22 19:14:03 -0800,Hardly home but always reppin #562,Mountain Time (US & Canada)
569693923183972352,negative,1.0,Can't Tell,1.0,Delta,,charlotteparler,,0,@JetBlue But not reddit? I work for the site and this is ridiculous.,,2015-02-22 19:03:10 -0800,Brooklyn NY.,Central Time (US & Canada)
569692158287962112,positive,1.0,,,Delta,,lisandramaioli,,0,@JetBlue THANK YOU! I am your new big fan :),,2015-02-22 18:56:09 -0800,"Los Angeles, California",Monterrey
569691489179021312,positive,1.0,,,Delta,,jillianfitzger1,,0,@JetBlue I do! The best airline wifi ever. Thank you!,,2015-02-22 18:53:30 -0800,,
569690317869330432,neutral,0.6701,,,Delta,,leighericam,,0,@JetBlue you just tight that you're #59 on the world's best airlines list &amp; @VirginAtlantic is ranked higher! @VirginAtlantic here I come!,,2015-02-22 18:48:50 -0800,NYC | NOLA  ,
569687874288914432,negative,1.0,Customer Service Issue,0.3439,Delta,,HayesGirl_,,0,@JetBlue i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi😭 why dont you guys go to maimi???,,2015-02-22 18:39:08 -0800,,
569687244031852544,neutral,1.0,,,Delta,,calengerich,,0,@JetBlue such a bummer.  But I understand it's a business deal. Thanks for answering me!  Much less sad now.,"[40.77844416, -73.87477197]",2015-02-22 18:36:37 -0800,"New York, NY",Tokyo
569686510108344320,negative,1.0,Customer Service Issue,0.6568,Delta,,leighericam,,0,@JetBlue aka take stuff out of the checked bag! Then just carry on the extra weight. For someone just had shoulder surgery that's just no,,2015-02-22 18:33:42 -0800,NYC | NOLA  ,
569686267354599426,positive,0.6831,,,Delta,,bonniebethburke,,0,"@JetBlue pilot: ""Don't worry folks there's a backup for the backup for every part of this plane."" Thanks guy",,2015-02-22 18:32:45 -0800,Austin + Brooklyn,Eastern Time (US & Canada)
569685767527596032,negative,0.6652,Can't Tell,0.6652,Delta,,charlotteparler,,0,@JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :(,,2015-02-22 18:30:45 -0800,Brooklyn NY.,Central Time (US & Canada)
569685692038557696,negative,1.0,Can't Tell,0.6832,Delta,,arthurhasher,,0,"@JetBlue ""Goodwill"" now at $125.00.  $27,000 x ? = Fine   Still want your new CEO to make a public apology to all passengers of flight 136",,2015-02-22 18:30:27 -0800,Long Island - Arizona ,
569685194908819457,negative,0.6603,Late Flight,0.6603,Delta,,BritC2,,0,@JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23,,2015-02-22 18:28:29 -0800,,Eastern Time (US & Canada)
569685096527056896,positive,1.0,,,Delta,,mariambueno,,0,@JetBlue thank you!,,2015-02-22 18:28:05 -0800,,Quito
569684947151093760,positive,1.0,,,Delta,,pdeverak,,0,@JetBlue awesome,,2015-02-22 18:27:30 -0800,"San Francisco, California",Greenland
569683696422244352,neutral,1.0,,,Delta,,coolman13355,,0,"@JetBlue okay so anything using contactless EMV should work, just your internal testing and training is currently Apple Pay specific?",,2015-02-22 18:22:32 -0800,Texas,Central Time (US & Canada)
569683558081687552,negative,1.0,Bad Flight,0.3353,Delta,,BritC2,,0,@JetBlue hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this,,2015-02-22 18:21:59 -0800,,Eastern Time (US & Canada)
569683366632493056,negative,0.6788,Flight Attendant Complaints,0.3879,Delta,,pdeverak,,0,@JetBlue had a potentially stressful situation in reFlight Booking Problems a flight which she diffused and helped make awesome!,,2015-02-22 18:21:13 -0800,"San Francisco, California",Greenland
569682277111889920,negative,1.0,Can't Tell,0.6667,Delta,,leighericam,,0,"@JetBlue even tho the extra 5 lbs are still going on the plane, just as a carry on. Where is the sense? What do you say to fat people?",,2015-02-22 18:16:53 -0800,NYC | NOLA  ,
569679888682061826,negative,1.0,Can't Tell,0.6384,Delta,,leighericam,,0,@JetBlue I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on 😒,,2015-02-22 18:07:24 -0800,NYC | NOLA  ,
569679240586764288,negative,1.0,Can't Tell,0.7127,Delta,,leighericam,,0,@JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous,,2015-02-22 18:04:49 -0800,NYC | NOLA  ,
569678931785228288,negative,0.6366,Bad Flight,0.3458,Delta,,gregalprin,,0,@JetBlue  if only the show was on the flight.  No ABC.  Oh well.  I'll live.  #nexttime #andthewinneris...,,2015-02-22 18:03:36 -0800,NYC,Eastern Time (US & Canada)
569678787383857152,negative,1.0,Can't Tell,1.0,Delta,,cbogie,,0,@JetBlue ill call in the morning. too upset right now.,"[40.64797296, -73.77939249]",2015-02-22 18:03:01 -0800,indoors,Pacific Time (US & Canada)
569678058199732225,negative,1.0,Late Flight,0.7026,Delta,,mariambueno,,0,@JetBlue im still waiting??? No answer!!,,2015-02-22 18:00:07 -0800,,Quito
569676138253049859,positive,0.6838,,,Delta,,dhp214,,0,@JetBlue Ok. Thanks for your help.,,2015-02-22 17:52:30 -0800,New York,Eastern Time (US & Canada)
569675848770408448,positive,1.0,,,Delta,,StephanieHC85,,0,@JetBlue Love you guys😍😍😍 http://t.co/3X9NRUOvtS,,2015-02-22 17:51:21 -0800,Mexico-Colombia,
569675498873159680,negative,1.0,Cancelled Flight,1.0,Delta,,LuljetaTrupi,,0,"@JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost.",,2015-02-22 17:49:57 -0800,LA/NY,Pacific Time (US & Canada)
569674356915347456,negative,1.0,Late Flight,1.0,Delta,,paulinceptor,,0,@JetBlue being told JFK had a 5 hour delay this AM which is reason for my delay now. It can't be that hard to notify with 12 hours notice,,2015-02-22 17:45:25 -0800,,Eastern Time (US & Canada)
569674349734711296,negative,1.0,Can't Tell,0.3444,Delta,,cbogie,,0,@JetBlue by far the worst airline in terms of service at jfk.,"[40.64602261, -73.7762935]",2015-02-22 17:45:23 -0800,indoors,Pacific Time (US & Canada)
569674104913014784,negative,1.0,Late Flight,0.6401,Delta,,AristidesPN,,0,"Keep Waiting, time does not cost anything for @JetBlue hundreds people how payed thousand dollars with no feedback http://t.co/Ji2pg4gom9",,2015-02-22 17:44:25 -0800,"ÜT: 18.463449,-70.003608",Quito
569672563506458624,positive,1.0,,,Delta,,nooshies,,0,@JetBlue you're still the best,,2015-02-22 17:38:17 -0800,"Boston, MA",Eastern Time (US & Canada)
569672510565969920,positive,0.67,,,Delta,,nooshies,,0,"@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy",,2015-02-22 17:38:05 -0800,"Boston, MA",Eastern Time (US & Canada)
569672477967835136,negative,1.0,Late Flight,1.0,Delta,,dhp214,,0,@JetBlue Thanks. So the delay was the result of scheduling issues more than weather reLate Flightd problems?,,2015-02-22 17:37:57 -0800,New York,Eastern Time (US & Canada)
569672448716742656,neutral,0.6713,,0.0,Delta,,Tee_peterson,,0,"@JetBlue @shannonwoodward I'll be checking often. Most probably when they hand the oscars out to the nerds, geeks and badly dressed.",,2015-02-22 17:37:50 -0800,Canadian planted in USA,
569672099704508416,negative,1.0,Late Flight,0.6571,Delta,,paulinceptor,,0,@JetBlue I am less concerned about the delay than I am about not being notified until I looked at the board that my flight was delayed,,2015-02-22 17:36:27 -0800,,Eastern Time (US & Canada)
569672010734968832,positive,1.0,,,Delta,,Penguins_66,,0,@JetBlue Thanks!  I made it 😃,,2015-02-22 17:36:06 -0800,,Central Time (US & Canada)
569671981852798976,negative,1.0,Flight Attendant Complaints,0.3477,Delta,,SaulFernandezS,,0,"@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!",,2015-02-22 17:35:59 -0800,,Santiago
569671435309809664,positive,1.0,,,Delta,,twofishtacos,,0,@JetBlue thanks for the quick response! Fingers crossed the plane gets here then,,2015-02-22 17:33:48 -0800,New York City,Eastern Time (US & Canada)
569671231001092096,negative,1.0,Customer Service Issue,0.6699,Delta,,malbeckford,,1,"@JetBlue @julesdameron ""Considering?"" #Accessibility is an absolute MUST! #Equality",,2015-02-22 17:33:00 -0800,,
569671173136637953,negative,1.0,Bad Flight,0.6925,Delta,,nooshies,,0,@JetBlue how do we watch the oscars though right now?! No abc on flight :( #missingtheoscars,,2015-02-22 17:32:46 -0800,"Boston, MA",Eastern Time (US & Canada)
569671000486502400,positive,0.6368,,,Delta,,WyattTweets,,0,@JetBlue Thank you. Fingers crossed.,,2015-02-22 17:32:05 -0800,New York,Eastern Time (US & Canada)
569670844047192064,negative,0.6724,Cancelled Flight,0.3492,Delta,,joshmirm,,0,".@JetBlue ooookay @ABC that's silly of you. guess we're ""watching"" the oscars purely on Twitter reactions tonight. #oscars",,2015-02-22 17:31:27 -0800,Brooklyn,Central Time (US & Canada)
569670407709544448,negative,0.6669,Can't Tell,0.3735,Delta,,coolman13355,,0,@JetBlue I've heard your new in flight tap to pay readers accept ONLY Apple Pay. I thought that was impossible &amp; certainly not EMV compliant,,2015-02-22 17:29:43 -0800,Texas,Central Time (US & Canada)
569670228713578496,neutral,0.6462,,,Delta,,nooshies,,0,@JetBlue you're taking me to New Orleans in two weeks so I'll picture that while I shiver #forevercold,,2015-02-22 17:29:01 -0800,"Boston, MA",Eastern Time (US & Canada)
569669991450185728,neutral,0.6926,,,Delta,,dhp214,,0,@JetBlue We're flight 1472 FFL to LGA. Scheduled departure 8:15p.,,2015-02-22 17:28:04 -0800,New York,Eastern Time (US & Canada)
569669129130647552,negative,1.0,Late Flight,1.0,Delta,,paulinceptor,,0,"@JetBlue 2nd time in a row a flight out of jfk a disaster. Last time I wasn't allowed to fly stndby, now a 2 hour delay w/out notification",,2015-02-22 17:24:38 -0800,,Eastern Time (US & Canada)
569669059941261312,negative,1.0,longlines,0.6695,Delta,,AristidesPN,,0,@JetBlue oh right! Me and hundred people arrived back to the same gate we left minutes ago in SDQ http://t.co/7gB0hgW51t,,2015-02-22 17:24:22 -0800,"ÜT: 18.463449,-70.003608",Quito
569668818253053952,negative,1.0,Late Flight,1.0,Delta,,dhp214,,0,@JetBlue. A bunch of flights are delayed from FFL to Northeast destinations. No announcements at the gate. What's going on?,,2015-02-22 17:23:24 -0800,New York,Eastern Time (US & Canada)
569668536966053888,negative,1.0,longlines,0.3444,Delta,,SaulFernandezS,,0,@jetblue I'm dissapointed in the way paseengers on flight 0510 in Santo Domingo have been treated. 9hrs to board the plane and no info given,,2015-02-22 17:22:17 -0800,,Santiago
569668144198848514,neutral,1.0,,,Delta,,shannonwoodward,,3,@JetBlue id appreciate that. Would also you mind contacting the pilot of my flight and request that I be allowed to announce over intercom?,,2015-02-22 17:20:44 -0800,"Los Angeles, CA",Arizona
569667821455708160,neutral,0.6442,,0.0,Delta,,JetBlue,,1,"@shannonwoodward If you want, we can keep you updated on who's wearing who, &amp; who's with who, &amp; who wins what. We're nice like that. ;)",,2015-02-22 17:19:27 -0800,1-800-JETBLUE,Eastern Time (US & Canada)
569667688743763968,negative,1.0,Lost Luggage,1.0,Delta,,TomNaro,,0,@JetBlue  I did.  They have no idea where it is.,,2015-02-22 17:18:55 -0800,,
569666892882952192,negative,1.0,Can't Tell,0.3724,Delta,,Penguins_66,,0,@JetBlue thanks but still annoying. Especially if I miss my flight. 😉 Can I tweet at the TSA??,,2015-02-22 17:15:45 -0800,,Central Time (US & Canada)
569666838340210689,negative,1.0,Lost Luggage,1.0,Delta,,TomNaro,,0,"@JetBlue hey JetBlue.  Still waiting to hear where you lost my 9'8"" surfboard between JFK and BQN airports.",,2015-02-22 17:15:32 -0800,,
569666455114903552,negative,0.3505,Can't Tell,0.3505,Delta,,shannonwoodward,,0,@JetBlue your gif game is strong.,,2015-02-22 17:14:01 -0800,"Los Angeles, CA",Arizona
569666011147821057,negative,1.0,Can't Tell,0.3704,Delta,,AristidesPN,,0,@JetBlue well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http://t.co/ML1JaCpmch,,2015-02-22 17:12:15 -0800,"ÜT: 18.463449,-70.003608",Quito
569665766628286464,negative,1.0,Late Flight,1.0,Delta,,twofishtacos,,0,@JetBlue flight 98 DEN to JFK already 2hrs delayed. Any idea how that might change again due to weather forecast etc?,,2015-02-22 17:11:17 -0800,New York City,Eastern Time (US & Canada)
569665692770967552,negative,0.6947,Customer Service Issue,0.6947,Delta,,Penguins_66,,0,@JetBlue Why close prechk at 8PM on a Sunday at JFK?  #annoying,,2015-02-22 17:10:59 -0800,,Central Time (US & Canada)
569664636179476480,negative,1.0,Customer Service Issue,0.6779,Delta,,mariambueno,,0,@JetBlue your crew didn't say it was about safety. If they say that I was glad to stay ... Check the information you give to the costumers,,2015-02-22 17:06:47 -0800,,Quito
569662513111023616,negative,1.0,Can't Tell,0.6891,Delta,,davisesq212,,0,@JetBlue you quite possibly ruined my entire first day in South Florida bc of your disorganization. #GetItTogether,,2015-02-22 16:58:21 -0800,New York City,Eastern Time (US & Canada)
569661069913821184,negative,1.0,Customer Service Issue,1.0,Delta,,aaronkinnari,,0,@JetBlue I'm going to write a post on @Medium about the experience. Your customer service has tanked. #JetBlue,,2015-02-22 16:52:37 -0800,Gotham,Quito
569660111976689664,negative,1.0,Customer Service Issue,0.6752,Delta,,arthurhasher,,0,@JetBlue Still no response from CEO. I guess he is at the Oscars.  I bet his flight was on time.  #JUSTWRONG,,2015-02-22 16:48:49 -0800,Long Island - Arizona ,
569659637575917568,negative,0.6491,Customer Service Issue,0.6491,Delta,,aaronkinnari,,0,"@JetBlue okay. Names of SJ crew are Alamo, Tatiana. Keep telling me to hold, then leave desk. Ali told me he couldn't help bc going on break",,2015-02-22 16:46:56 -0800,Gotham,Quito
569659473804947456,positive,0.6407,,,Delta,,jennielin,,0,"@JetBlue aha, ok. Thanks! Was worried there might not be a seat at all :) Will do it at the airport tomorrow then!",,2015-02-22 16:46:16 -0800,"San Francisco, CA",Pacific Time (US & Canada)
569658903044218880,negative,1.0,Late Flight,0.6739,Delta,,aaronkinnari,,0,@JetBlue that is a stock response. Delays not as frustrating as poor cust serv &amp; being told by 3 ppl to wait &amp; they'd come back but did not.,,2015-02-22 16:44:00 -0800,Gotham,Quito
569658058546286592,neutral,0.6807,,,Delta,,zakkohane,,0,@JetBlue Ricoh Smith at BOS provided oust and service,,2015-02-22 16:40:39 -0800,,Quito
569657725304610816,negative,1.0,Late Flight,1.0,Delta,,aaronkinnari,,0,@JetBlue 4 hr delay on flight to JFK via Tampa &amp; worst customer service in San Juan airport. This after app not working all day.,,2015-02-22 16:39:20 -0800,Gotham,Quito
569655420962238465,negative,1.0,Lost Luggage,0.6517,Delta,,scoremoresales,,0,@JetBlue just please get my luggage from #2070 onto carousel 5 / Logan Airport and I'll be able to go home!,,2015-02-22 16:30:10 -0800,"Boston, MA",Eastern Time (US & Canada)
569655262765719553,negative,1.0,Flight Booking Problems,1.0,Delta,,jennielin,,0,@JetBlue what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades?,,2015-02-22 16:29:32 -0800,"San Francisco, CA",Pacific Time (US & Canada)
569652510794887168,negative,1.0,Late Flight,0.6332,Delta,,jessbutl,,0,@JetBlue thanks for the response. Just been waiting for 5 hours and really frustrated. Seems like no one at JetBlue is concerned.,,2015-02-22 16:18:36 -0800,"Brooklyn, NY",
569650936911683586,negative,0.6633,Late Flight,0.6633,Delta,,jessbutl,,0,@JetBlue Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now.,,2015-02-22 16:12:21 -0800,"Brooklyn, NY",
569650612545187840,neutral,1.0,,,Delta,,DaniellaS_Melo,,0,@JetBlue hey me and my family have questions on a trip to Disney world that we are doing in April . Please follow me so I could dm you guys,,2015-02-22 16:11:04 -0800,NYC ❄️ / COL ,Eastern Time (US & Canada)
569650423318982657,positive,0.6571,,,Delta,,FinleyBklynCFS,,0,“@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.” Me and JetBlue are #BFF 🙏,,2015-02-22 16:10:19 -0800,,Central Time (US & Canada)
569648753357037569,neutral,0.6536,,0.0,Delta,,cwolicki,,0,@JetBlue no m'good. Just get me home,,2015-02-22 16:03:41 -0800,Boston,Eastern Time (US & Canada)
569648229295329280,positive,1.0,,,Delta,,Scott66Ash,,0,@JetBlue thanks for the response. We are hopeful.,,2015-02-22 16:01:36 -0800,,Atlantic Time (Canada)
569647396940075008,negative,0.6709999999999999,Late Flight,0.6709999999999999,Delta,,jessbutl,,0,@JetBlue Update please on why flight 2601 continues to be further delayed,,2015-02-22 15:58:17 -0800,"Brooklyn, NY",
569647169084526593,neutral,1.0,,,Delta,,cwolicki,,0,"@JetBlue ok, tx. Will tell the guy sitting next to me at the gate",,2015-02-22 15:57:23 -0800,Boston,Eastern Time (US & Canada)
569646982282612736,negative,1.0,Customer Service Issue,0.6967,Delta,,gpsomo,,0,@JetBlue thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks,,2015-02-22 15:56:38 -0800,New York,
569646269221773312,negative,0.6947,Late Flight,0.6947,Delta,,DJCASTANEDA,,0,@JetBlue all day,,2015-02-22 15:53:48 -0800,REVERE MA,Quito
569646184005894144,negative,1.0,Late Flight,1.0,Delta,,Scott66Ash,,0,@JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right.,,2015-02-22 15:53:28 -0800,,Atlantic Time (Canada)
569646004254998528,negative,1.0,Late Flight,1.0,Delta,,cwolicki,,0,@JetBlue why is flight 1106 delayed out to NY? Same problem?,,2015-02-22 15:52:45 -0800,Boston,Eastern Time (US & Canada)
569645522363011072,neutral,1.0,,,Delta,,GinaMarie_F,,0,@JetBlue Is that a guarantee? We'll see about that tomorrow morning when I have to fight for a seat.,"[40.61883222, -74.015404]",2015-02-22 15:50:50 -0800,Brooklyn =),Eastern Time (US & Canada)
569645505950695424,negative,0.6102,Late Flight,0.6102,Delta,,cwolicki,,0,@JetBlue thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back,,2015-02-22 15:50:46 -0800,Boston,Eastern Time (US & Canada)
569644675352662016,negative,0.7013,Lost Luggage,0.7013,Delta,,WyattTweets,,0,@JetBlue yes. They are working on it. Hoping bag is on the next flight and will deliver home...,,2015-02-22 15:47:28 -0800,New York,Eastern Time (US & Canada)
569644634386911232,negative,1.0,Can't Tell,0.7065,Delta,,GinaMarie_F,,0,@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.,"[40.61884429, -74.0153922]",2015-02-22 15:47:18 -0800,Brooklyn =),Eastern Time (US & Canada)
569643287918845952,negative,0.6838,Customer Service Issue,0.6838,Delta,,GinaMarie_F,,0,@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.,"[40.61878764, -74.01544319]",2015-02-22 15:41:57 -0800,Brooklyn =),Eastern Time (US & Canada)
569642730932064256,positive,1.0,,,Delta,,raybomurphy,,0,@JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus,,2015-02-22 15:39:45 -0800,,
569642569203904512,negative,0.6593,Can't Tell,0.3407,Delta,,GinaMarie_F,,0,"@JetBlue yes, please get me the seats we paid for.","[40.61886457, -74.01535789]",2015-02-22 15:39:06 -0800,Brooklyn =),Eastern Time (US & Canada)
569640193931612160,negative,0.6634,Late Flight,0.6634,Delta,,arthurhasher,,0,@JetBlue Flight 136 departs 2:14 AM  Finally!!!  Arrived JFK with no psgrs at 5:39 PM.  That's a long flight. AKA BUS http://t.co/KfKjF1ZtGi,,2015-02-22 15:29:40 -0800,Long Island - Arizona ,
569638848214507520,positive,1.0,,,Delta,,oggito17,,0,@JetBlue thanks for help. Can't wait to travel with! And get out of the snow.,,2015-02-22 15:24:19 -0800,Merrimack NH,
569638521817968641,neutral,1.0,,,Delta,,sicula,,0,@JetBlue Help - I left my Nikon camera under the seat in front of me. What do I do?,"[40.79874419, -73.82756667]",2015-02-22 15:23:01 -0800,"Stratford, CT",Eastern Time (US & Canada)
569636980612427776,negative,1.0,Customer Service Issue,1.0,Delta,,Crimson_Zombie,,0,"@JetBlue I hope your customer service reps are as reliable/friendly as they usually are, so far you are not living up to your + rep/exper.","[40.6466862, -73.7769539]",2015-02-22 15:16:54 -0800,Chicago,
569634891857600514,neutral,1.0,,,Delta,,thatjonparsons,,0,@jetblue the man with the smell left nd now there's this stupid girl asking me questions. can yall help.,,2015-02-22 15:08:36 -0800,massachusetts yall~~~~~~~簡単に行く,Atlantic Time (Canada)
569634729324122112,negative,0.6599,Customer Service Issue,0.3515,Delta,,SibleyStepsOut,,0,"FYI, @JetBlue: The last email response - ""we undrstnd this wasnt best 4 you"" -but hope 2 wlcm u back onbrd N the future...   nice touch. lol",,2015-02-22 15:07:57 -0800,Washington DC Metro,Eastern Time (US & Canada)
569634575653183488,neutral,1.0,,,Delta,,rambinasaurus,,0,@JetBlue I think I have it selected already ☺️,,2015-02-22 15:07:20 -0800,,Atlantic Time (Canada)
569633643821441024,negative,1.0,Cancelled Flight,0.6807,Delta,,AIMPortW,,0,"@JetBlue last flight was Cancelled Flightled, then it was 2 hours to change a light bulb, now sitting here waiting for maintenance. Unreal.",,2015-02-22 15:03:38 -0800,,
569633562879619073,positive,0.6711,,,Delta,,Tom_Constantin,,0,@JetBlue thanks for answering my questions!,,2015-02-22 15:03:19 -0800,3Ø4 ,Quito
569633484333051904,neutral,0.3398,,0.0,Delta,,AIMPortW,,0,@JetBlue that wasn't delayed or cabcelled,,2015-02-22 15:03:00 -0800,,
569633393673150464,negative,1.0,Can't Tell,1.0,Delta,,AIMPortW,,0,@JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight..,,2015-02-22 15:02:38 -0800,,
569633257689518081,negative,1.0,Bad Flight,0.3579,Delta,,arthurhasher,,0,@Jetblue  I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!!,,2015-02-22 15:02:06 -0800,Long Island - Arizona ,
569633166031511552,negative,1.0,Can't Tell,1.0,Delta,,ThatJasonEaton,,0,@JetBlue I think it's safe to say that after 25 years of loyal #JetBlue flying we are officially DONE. #Byebyejetblue,,2015-02-22 15:01:44 -0800,,
569633036251340800,neutral,1.0,,,Delta,,rambinasaurus,,0,"@JetBlue I have someone driving me, it's best to get a wheelchair once I get inside?",,2015-02-22 15:01:13 -0800,,Atlantic Time (Canada)
569632594221867008,neutral,1.0,,,Delta,,amberfav,,0,@JetBlue finally! Finally!,,2015-02-22 14:59:28 -0800,,Central Time (US & Canada)
569632519387099137,negative,0.6421,Bad Flight,0.3265,Delta,,arthurhasher,,0,"@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger",,2015-02-22 14:59:10 -0800,Long Island - Arizona ,
569630310779854848,negative,1.0,Late Flight,1.0,Delta,,Tom_Constantin,,0,@JetBlue anything serious I should worry about?,,2015-02-22 14:50:23 -0800,3Ø4 ,Quito
569630240512876546,positive,0.3715,,0.0,Delta,,rambinasaurus,,0,@JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs.,,2015-02-22 14:50:07 -0800,,Atlantic Time (Canada)
569630160233873411,neutral,1.0,,,Delta,,tomdalynh,,0,@JetBlue Think about it...boarding to a chill untz untz untz....like this http://t.co/lj2lARivE0...,,2015-02-22 14:49:48 -0800,Greater Boston Area,Eastern Time (US & Canada)
569629537400696832,negative,1.0,Customer Service Issue,0.3495,Delta,,ThatJasonEaton,,0,@JetBlue Why are you making it so freaking hard for me to say good things about you??  #jetbluefail http://t.co/v8SB0RBICx,,2015-02-22 14:47:19 -0800,,
569628922431873025,negative,1.0,Flight Attendant Complaints,0.6922,Delta,,ThatJasonEaton,,0,"@JetBlue Seriously, what is your solution? Who exactly will help my 5 year old if there's a problem with the plane? http://t.co/vPDRPLXj5a",,2015-02-22 14:44:52 -0800,,
569628752231018496,negative,1.0,Late Flight,1.0,Delta,,BillChurchMedia,,0,@JetBlue Your scheduling skills failed. The delay went from four hours to nearly six. Don't tell me you were snowbound in PBI.,,2015-02-22 14:44:12 -0800,"Sarasota, FL",Pacific Time (US & Canada)
569628503550906368,neutral,1.0,,,Delta,,thatjonparsons,,0,@jetblue the man sitting next 2 me at the terminal has a scent tht i cant quite put my finger on. pls dnt let him sit by me on the flight.,,2015-02-22 14:43:13 -0800,massachusetts yall~~~~~~~簡単に行く,Atlantic Time (Canada)
569628172842479616,negative,0.7025,Can't Tell,0.3702,Delta,,Crimson_Zombie,,0,"@JetBlue sadly, no! I have the app, but it also is experiencing difficulties. The flight information boards are keeping me updated.",,2015-02-22 14:41:54 -0800,Chicago,
569628159085301760,negative,1.0,Flight Attendant Complaints,0.3578,Delta,,ThatJasonEaton,,0,@JetBlue This is absurd. Should a stranger help my kids if there's a problem? #jetblue http://t.co/LAiGgef9Kj,,2015-02-22 14:41:50 -0800,,
569628053648904195,neutral,0.633,,0.0,Delta,,rambinasaurus,,0,@JetBlue I have a disabled seat in row 6 do I get to board earlier?,,2015-02-22 14:41:25 -0800,,Atlantic Time (Canada)
569627907871502338,negative,1.0,Lost Luggage,0.6659,Delta,,ericnax,,0,"@JetBlue, thanks for not guarantee that you can not deli ever my bags to my hotel, when bag missed connection. #sFO #customerservicenot",,2015-02-22 14:40:51 -0800,,Eastern Time (US & Canada)
569627675557384192,neutral,0.672,,0.0,Delta,,Tom_Constantin,,0,@JetBlue flight 2008,,2015-02-22 14:39:55 -0800,3Ø4 ,Quito
569627624617611264,neutral,0.6591,,0.0,Delta,,Tom_Constantin,,0,@JetBlue Pittsburgh,,2015-02-22 14:39:43 -0800,3Ø4 ,Quito
569627374674964480,negative,1.0,Bad Flight,0.7033,Delta,,ThatJasonEaton,,0,@JetBlue you're lucky we're still flying you after today's landing gear failure. Get your act together and help us sit with our kids!,,2015-02-22 14:38:43 -0800,,
569627273407569920,negative,1.0,Customer Service Issue,0.6804,Delta,,gpsomo,,0,@JetBlue so the prefference option is not something that you honor? So why having it as one of the services if not applied?,,2015-02-22 14:38:19 -0800,New York,
569626884549578752,negative,1.0,Flight Booking Problems,0.6838,Delta,,ThatJasonEaton,,0,"@JetBlue if you want to be helpful, find us a seat. Don't quote terms and conditions. #jetbluefail",,2015-02-22 14:36:47 -0800,,
569626613664653312,negative,0.6838,Bad Flight,0.6838,Delta,,ThatJasonEaton,,0,@JetBlue do you REALLY think it's okay to sit kids away from parents?! Srsly?! Esp after your landing gear failure?? http://t.co/x6SYW3MDVu,,2015-02-22 14:35:42 -0800,,
569625782181617664,negative,1.0,Bad Flight,0.3586,Delta,,ThatJasonEaton,,0,"@JetBlue they absolutely guaranteed us we would sit with our kids. Your ""terms"" response is insulting.  #jetblue",,2015-02-22 14:32:24 -0800,,
569625606536732672,neutral,0.6629999999999999,,,Delta,,rambinasaurus,,0,@JetBlue flight 1025 JFK to TPA 8:05am on Saturday! One way ticket!,,2015-02-22 14:31:42 -0800,,Atlantic Time (Canada)
569624621047111680,negative,1.0,Late Flight,1.0,Delta,,BillChurchMedia,,0,@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air.,,2015-02-22 14:27:47 -0800,"Sarasota, FL",Pacific Time (US & Canada)
569624091646431232,negative,1.0,Customer Service Issue,1.0,Delta,,ThatJasonEaton,,0,"@JetBlue if you can't guarantee parents will sit with their children, don't sell tickets with that promise! #jetblue http://t.co/HDoXiM6NZ2",,2015-02-22 14:25:41 -0800,,
569623948767268864,negative,0.6563,Can't Tell,0.6563,Delta,,TheEliad,,0,@JetBlue once you go blue you don't go back,,2015-02-22 14:25:07 -0800,"42.3806° N, 71.2350° W",Eastern Time (US & Canada)
569623368711991296,negative,0.6766,Late Flight,0.6766,Delta,,Tom_Constantin,,0,@JetBlue why are there so many delays to north east cities?,,2015-02-22 14:22:48 -0800,3Ø4 ,Quito
569623248205430785,negative,1.0,Flight Attendant Complaints,1.0,Delta,,ThatJasonEaton,,0,@JetBlue kids fly. Don't hire people who don't care about them. This guy. #jetblue http://t.co/clvlhfgUZw,,2015-02-22 14:22:20 -0800,,
569622819283337218,negative,1.0,Flight Attendant Complaints,0.3505,Delta,,ThatJasonEaton,,0,@JetBlue I shouldn't be made to feel like a criminal because I want to sit near my 5 year old on a flight. #jetblue http://t.co/qgtCao1J2U,,2015-02-22 14:20:37 -0800,,
569622618195652608,negative,0.688,Can't Tell,0.688,Delta,,Crimson_Zombie,,0,"@JetBlue Usually I have such a great experience with you guys? Very, very unhappy with you right now.",,2015-02-22 14:19:49 -0800,Chicago,
569622447869304832,negative,1.0,Flight Attendant Complaints,1.0,Delta,,ThatJasonEaton,,0,@JetBlue why would you hire a guy who doesn't care about the safety of children? Not remotely acceptable. http://t.co/lKFh9HYHW8,,2015-02-22 14:19:09 -0800,,
569622389920641024,negative,1.0,Late Flight,0.7077,Delta,,Crimson_Zombie,,0,"@JetBlue what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting.",,2015-02-22 14:18:55 -0800,Chicago,
569621991852019713,positive,1.0,,,Delta,,jabeblanchard,,0,"@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question.  JetBlue rocks!",,2015-02-22 14:17:20 -0800,Right Coast,Eastern Time (US & Canada)
569621840844464128,negative,0.6771,Flight Attendant Complaints,0.3452,Delta,,ThatJasonEaton,,0,@JetBlue never had an airline refuse to help sit parents with tiny kids. But this guy is willing to do it. #JetBlue http://t.co/MzZfGqfHu2,,2015-02-22 14:16:44 -0800,,
569621744295682048,negative,1.0,Late Flight,1.0,Delta,,gpsomo,,0,"@JetBlue from San Diego with a 4 hour delay to JFK!Even you have a Amex  JetBlue, even having over 50.000 travel miles, you're still nothing",,2015-02-22 14:16:21 -0800,New York,
569621351650209792,negative,0.6898,Flight Attendant Complaints,0.3545,Delta,,ThatJasonEaton,,0,@JetBlue it seems almost inconceivable that sitting a 5 year old alone is considered okay. But this guy thinks so. http://t.co/q9n6NZYSpK,,2015-02-22 14:14:47 -0800,,
569621047353450496,negative,1.0,Late Flight,1.0,Delta,,JunkyardFiegs,,0,@JetBlue Third straight time that my flight has been delayed flying with you guys. This will be my last trip with you.,"[42.40805407, -88.62699707]",2015-02-22 14:13:35 -0800,,Central Time (US & Canada)
569620910019182592,negative,1.0,Late Flight,1.0,Delta,,volition,,0,"@JetBlue you've let me down. 2:15 delay at JFK because of inbound flight from Syracuse, really? #ishouldhavedriven",,2015-02-22 14:13:02 -0800,"breukelen, ny",Eastern Time (US & Canada)
569620873394696192,negative,1.0,Flight Attendant Complaints,0.6846,Delta,,ThatJasonEaton,,0,@JetBlue a 5 year old can't sit alone on a flight. This is absurd. And this guy is a dick. #jetblue http://t.co/2HXsDP0ha4,,2015-02-22 14:12:53 -0800,,
569620598307074048,negative,1.0,Flight Attendant Complaints,1.0,Delta,,ThatJasonEaton,,0,@JetBlue being told by this guy that he will not help us sit next to our 5 and 8 year old on the flight. #jetblue http://t.co/49FLbgzZkd,,2015-02-22 14:11:48 -0800,,
569620168671756288,neutral,0.6376,,0.0,Delta,,Ben_Harriton,,0,@JetBlue of my tray table is broken what do i do?,,2015-02-22 14:10:05 -0800,,
569619984802054144,neutral,0.3568,,0.0,Delta,,jabeblanchard,,0,"@JetBlue Domestic.  To be clear -- I do not have to sit in (your lovely) terminal, just need to be there 1 hour prior to boarding?  Thanks!",,2015-02-22 14:09:22 -0800,Right Coast,Eastern Time (US & Canada)
569618489788346368,negative,1.0,Late Flight,0.6204,Delta,,WoodyLashen,,0,@JetBlue thanks for NOT! Sending me an update that our flight was delayed 3 hours. Unbelievable!,,2015-02-22 14:03:25 -0800,,Central Time (US & Canada)
569618309357940737,neutral,0.6427,,,Delta,,ChrisDonahoe,,0,@JetBlue the fact that #ChrisHasMadeUsBLUSH isn't trending is how you know I'm loyal ;),,2015-02-22 14:02:42 -0800,"Washington, D.C.",Quito
569618014141751298,negative,1.0,Late Flight,1.0,Delta,,BuffaloBI11,,0,@JetBlue 5 hours delayed now in hour increments?  Really?  &amp; as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday?,,2015-02-22 14:01:32 -0800,New York / Bahamas,
569617906390052865,negative,0.6675,Lost Luggage,0.6675,Delta,,AlisonReynolds,,0,"@JetBlue no, I haven't done that yet. Is that something I can do online? Thx!",,2015-02-22 14:01:06 -0800,"Boston, MA ",Eastern Time (US & Canada)
569617776509378560,neutral,1.0,,,Delta,,TINKERBELLEadog,,1,@JetBlue woof I'm on the red cArpet http://t.co/iIdrbLNOoX,,2015-02-22 14:00:35 -0800,"New York, NY",Eastern Time (US & Canada)
569617259548708864,negative,1.0,Bad Flight,1.0,Delta,,AdamJBerry,,0,"@JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA✈️BOS",,2015-02-22 13:58:32 -0800,Provincetown Ma,Eastern Time (US & Canada)
569616883734974464,negative,1.0,Late Flight,0.6633,Delta,,kfunk18,,0,@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to,,2015-02-22 13:57:02 -0800,,Eastern Time (US & Canada)
569616576481267712,neutral,1.0,,,Delta,,BernardLeCroix,,0,@JetBlue What confirmation number?,,2015-02-22 13:55:49 -0800,"Providence, RI",Eastern Time (US & Canada)
569615753885970432,negative,1.0,Customer Service Issue,1.0,Delta,,BernardLeCroix,,0,@JetBlue You also promised to change my wife's name on the account and it is also not done.  WTF?,,2015-02-22 13:52:33 -0800,"Providence, RI",Eastern Time (US & Canada)
569615636869062659,negative,1.0,Customer Service Issue,0.6495,Delta,,BernardLeCroix,,0,@JetBlue You guys really suck! I just spent 40 minutes on the phone linking my credits to my account.  They are still NOT there! 1/2,,2015-02-22 13:52:05 -0800,"Providence, RI",Eastern Time (US & Canada)
569614500044918784,positive,0.6472,,,Delta,,ChrisDonahoe,,0,"@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock",,2015-02-22 13:47:34 -0800,"Washington, D.C.",Quito
569612120758878208,neutral,0.6889,,0.0,Delta,,spark911uk,,0,@JetBlue follow for DM please,"[0.0, 0.0]",2015-02-22 13:38:07 -0800,New York City,Eastern Time (US & Canada)
569609436714680320,positive,0.6778,,,Delta,,Ketzirah,,0,@JetBlue oh. And thank you for responding,,2015-02-22 13:27:27 -0800,"Washington, DC",Eastern Time (US & Canada)
569607909501472769,negative,0.6932,Late Flight,0.6932,Delta,,Ketzirah,,0,@JetBlue where is it coming from? I thought Tampa?,,2015-02-22 13:21:23 -0800,"Washington, DC",Eastern Time (US & Canada)
569607852236640256,negative,1.0,Can't Tell,0.6706,Delta,,jessbutl,,1,@JetBlue Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey,,2015-02-22 13:21:09 -0800,"Brooklyn, NY",
569606966772940801,negative,1.0,Late Flight,0.6684,Delta,,Ketzirah,,0,@JetBlue exactly why is my flight delayed? 599 BDL to DCA? Can't seem to get an answer,,2015-02-22 13:17:38 -0800,"Washington, DC",Eastern Time (US & Canada)
569605593159352322,positive,1.0,,,Delta,,BASRMNN,,0,@JetBlue thanks. We are ticketed on stand by for flight 1970. I hope we make it out. Fingers crossed,,2015-02-22 13:12:10 -0800,,
569604507405037569,negative,0.6427,Flight Booking Problems,0.3274,Delta,,HarmeetSM,,0,"@JetBlue flight from BOS - RSW tomorrow, all i need is my wife + 3yr old to sit together, but no option when checking in.",,2015-02-22 13:07:51 -0800,,
569604469324967938,neutral,1.0,,,Delta,,spark911uk,,0,"@JetBlue is your partnership with Hawaiian live? Earn Hawaiian miles flying Jetblue ? IF so, how do I add @HawaiianAir to my JB Flight Booking Problems ?","[0.0, 0.0]",2015-02-22 13:07:42 -0800,New York City,Eastern Time (US & Canada)
569604208661409792,negative,1.0,Bad Flight,1.0,Delta,,arthurhasher,,0,@JetBlue You left 175 PEOPLE on a hot plane with no ventilation for over an hour and a half and then had to bus them to JFK because of ....,,2015-02-22 13:06:40 -0800,Long Island - Arizona ,
569604033083789312,negative,0.6535,Late Flight,0.6535,Delta,,ItsChristine_x,,0,@JetBlue at what point in delays can I take a different flight to my destination?,,2015-02-22 13:05:58 -0800,,Eastern Time (US & Canada)
569603641767792641,positive,1.0,,,Delta,,djchupy,,0,@JetBlue thank you guys! You are the best! 🙌✈️,,2015-02-22 13:04:25 -0800,"Miami, FL",Central Time (US & Canada)
569603529888788480,negative,1.0,Can't Tell,0.6936,Delta,,arthurhasher,,0,"@JetBlue You just don't get it.  It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue.",,2015-02-22 13:03:58 -0800,Long Island - Arizona ,
569603273033945090,negative,1.0,Flight Booking Problems,0.6803,Delta,,HarmeetSM,,0,"@JetBlue why, when you book a flight now, does jetblue separate a 3yr old from the mother? Isn't that a bit stupid? check-in headaches!",,2015-02-22 13:02:57 -0800,,
569603039750852608,negative,0.6882,Can't Tell,0.6882,Delta,,libingobugle,,0,@JetBlue does not fit in 140,"[0.0, 0.0]",2015-02-22 13:02:02 -0800,"Ft. Lauderdale, FL",Eastern Time (US & Canada)
569603002278944768,positive,1.0,,,Delta,,stephane_vt,,0,@JetBlue love it as always!,,2015-02-22 13:01:53 -0800,"Port-au-Prince, NYC.",Quito
569602974671990784,negative,1.0,Can't Tell,0.6705,Delta,,arthurhasher,,0,"@JetBlue You never got my wife to her destination and you expect a $75.00 ""goodwill credit"" will  make everything hunky-dory. You blew it.",,2015-02-22 13:01:46 -0800,Long Island - Arizona ,
569602897572450305,negative,1.0,Late Flight,1.0,Delta,,amberfav,,0,"@JetBlue every time I look at the flight status, 30 more minutes is added to the delay. How about some points for trouble??",,2015-02-22 13:01:28 -0800,,Central Time (US & Canada)
569602645712769025,neutral,1.0,,,Delta,,AuthorMarcClark,,1,"As soon as I can, sending my son home with you Saturday. @JetBlue",,2015-02-22 13:00:28 -0800,New York City,Arizona
569601850820976640,negative,1.0,Late Flight,1.0,Delta,,djchupy,,1,"@JetBlue hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?",,2015-02-22 12:57:18 -0800,"Miami, FL",Central Time (US & Canada)
569599590355173376,neutral,1.0,,,Delta,,tyboooo314,,0,@JetBlue is there wifi on he plain,,2015-02-22 12:48:19 -0800,,
569596394819883008,positive,1.0,,,Delta,,OlivierGachot,,11,"@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!",,2015-02-22 12:35:37 -0800,Palo Alto CA,Pacific Time (US & Canada)
569594354924425216,negative,1.0,Late Flight,0.6703,Delta,,hrudski,,0,"@JetBlue Flights 1384 and 1583. I have picked up twice this week for 1583, and both times it was delayed!! 😕",,2015-02-22 12:27:31 -0800,,
569592675638382592,negative,1.0,Late Flight,1.0,Delta,,hrudski,,0,"@JetBlue What's up with delays to and from Boston today? My sister is trying to go home, and bro-in-law trying to come to RDU. Craziness!",,2015-02-22 12:20:51 -0800,,
569590527349252096,neutral,1.0,,,Delta,,kessler,,0,@JetBlue wondering if it's possible for my colleague and I to get on an earlier flight LAX&gt;JFK tomorrow. Can you help?,,2015-02-22 12:12:18 -0800,"New York, NY",Eastern Time (US & Canada)
569588667225927680,negative,0.6697,Lost Luggage,0.3557,Delta,,uzisuzi,,0,@JetBlue 118 to Boston still sitting,,2015-02-22 12:04:55 -0800,#Titletown,Eastern Time (US & Canada)
569587048811761664,negative,1.0,Can't Tell,0.3516,Delta,,emilybholan,,0,@JetBlue now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs,,2015-02-22 11:58:29 -0800,N Y,
569586611085815808,neutral,0.7012,,,Delta,,canolibean,,0,@JetBlue hope so! looks nice and warm in San Juan 🌴,,2015-02-22 11:56:45 -0800,the burg nj,
569586189776371712,positive,0.6634,,,Delta,,canolibean,,0,@JetBlue thanks for replying-I feel a little better we'll see how it goes ☺️✈️,,2015-02-22 11:55:04 -0800,the burg nj,
569585827019399168,neutral,1.0,,,Delta,,canolibean,,0,@JetBlue I usually do-but I didn't make the Flight Booking Problems this time-that'll teach me! Yea I have that going for me at least haha,,2015-02-22 11:53:38 -0800,the burg nj,
569585355319599104,negative,1.0,Lost Luggage,0.6932,Delta,,emilybholan,,0,@JetBlue I waited 3 hrs for my bags and my flight was only 2 hrs,,2015-02-22 11:51:45 -0800,N Y,
569585203666161664,negative,0.6848,Customer Service Issue,0.3486,Delta,,canolibean,,0,@JetBlue should I bother contacting them? I already checked into my flight 😕,,2015-02-22 11:51:09 -0800,the burg nj,
569584372820647936,neutral,0.6737,,0.0,Delta,,canolibean,,0,@JetBlue early last month via Expedia-there's an extra middle name and initial attached to my last name,,2015-02-22 11:47:51 -0800,the burg nj,
569582603902128128,negative,1.0,Late Flight,0.6449,Delta,,HaasMonte,,0,"@JetBlue backlog is an hour at most, this is over two!  Unacceptable!!",,2015-02-22 11:40:49 -0800,NYC,Quito
569581303785328640,negative,1.0,Lost Luggage,0.6509,Delta,,HaasMonte,,0,@JetBlue your agent told us TSA didn't have a crew to get bags!,,2015-02-22 11:35:39 -0800,NYC,Quito
569581126215438336,positive,1.0,,,Delta,,BFarraye,,0,@JetBlue you guys rock!,,2015-02-22 11:34:57 -0800,NYC,Quito
569580460843651072,positive,0.7090000000000001,,,Delta,,BFarraye,,0,@JetBlue my email is my twitter handle followed by gmail ☺👍👍,,2015-02-22 11:32:18 -0800,NYC,Quito
569580001672237056,positive,1.0,,,Delta,,BFarraye,,0,@JetBlue Awesome! #bestairlineever,,2015-02-22 11:30:29 -0800,NYC,Quito
569579153604743171,negative,1.0,Flight Attendant Complaints,0.3671,Delta,,HaasMonte,,0,@JetBlue no baggage crew update!  Your staff is incompetent with no answers after 2 hours....,,2015-02-22 11:27:07 -0800,NYC,Quito
569578439797313536,neutral,1.0,,,Delta,,BFarraye,,0,@JetBlue the whole plane. Flight 561 from LGA to PBI http://t.co/4Ktk2hsmGy,,2015-02-22 11:24:16 -0800,NYC,Quito
569578296360378369,negative,1.0,Lost Luggage,1.0,Delta,,HaasMonte,,0,@JetBlue is blaming @TSA for flight 584 luggage debacle!  #luggagegate,,2015-02-22 11:23:42 -0800,NYC,Quito
569577794910490624,negative,0.6859999999999999,Can't Tell,0.6859999999999999,Delta,,BFarraye,,0,"@JetBlue Yoga it is. TV service seems to be down though :-(
I look forward to that do much!","[40.7740308, -73.8674526]",2015-02-22 11:21:43 -0800,NYC,Quito
569577434657492992,neutral,0.6575,,,Delta,,ChrisDonahoe,,0,"@JetBlue w/ edits: Dear @msbgu , your MBAs need better benefits. They should work for us. How can we meet them?",,2015-02-22 11:20:17 -0800,"Washington, D.C.",Quito
569577005278064640,neutral,0.6529,,,Delta,,PumaSF,,0,@JetBlue of course I am!!✈️,,2015-02-22 11:18:34 -0800,San Francisco,Pacific Time (US & Canada)
569576321011077121,negative,1.0,Can't Tell,0.6819,Delta,,BillChurchMedia,,0,@JetBlue You failed. That's the answer. Please don't justify otherwise.,,2015-02-22 11:15:51 -0800,"Sarasota, FL",Pacific Time (US & Canada)
569576214047760385,negative,1.0,Late Flight,1.0,Delta,,SedaEvis,,0,"@JetBlue come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip.",,2015-02-22 11:15:26 -0800,New York,
569576099018985472,negative,1.0,Flight Booking Problems,0.6667,Delta,,BillChurchMedia,,0,"@JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ.",,2015-02-22 11:14:58 -0800,"Sarasota, FL",Pacific Time (US & Canada)
569576074050473984,positive,0.6533,,,Delta,,PumaSF,,0,@JetBlue I only fly Jet Blue,,2015-02-22 11:14:52 -0800,San Francisco,Pacific Time (US & Canada)
569575699314569216,neutral,1.0,,,Delta,,ChrisDonahoe,,0,@JetBlue Perhaps you need to start recruiting @msbgu ;),,2015-02-22 11:13:23 -0800,"Washington, D.C.",Quito
569574711899922433,positive,0.6621,,,Delta,,ChrisDonahoe,,0,@JetBlue Start including PTO in your getaway packages and I'm all in,,2015-02-22 11:09:28 -0800,"Washington, D.C.",Quito
569574221216661505,positive,0.6621,,0.0,Delta,,hugovzolano,,0,@JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free?,"[4.69840554, -74.14134323]",2015-02-22 11:07:31 -0800,Fort Lauderdale,
569573843825790976,positive,1.0,,,Delta,,artburkart,,0,@JetBlue's flight Flight Booking Problems experience is pretty great!,,2015-02-22 11:06:01 -0800,Boston,London
569573528149716992,negative,0.6334,longlines,0.3342,Delta,,DonnellyVJ,,0,@JetBlue still waiting to board and see if they will give us the exit row.,,2015-02-22 11:04:45 -0800,,
569572707299299328,positive,1.0,,,Delta,,SMHillman,,0,@JetBlue thanks for making my trip home #MintyFresh next #brandmance flight I'll take more selfies! #LOVE #travel #business,,2015-02-22 11:01:30 -0800,"New York, NY",Eastern Time (US & Canada)
569572180012371968,negative,1.0,Lost Luggage,0.6699,Delta,,Glodziegirl,,0,"@JetBlue  I shouldn't have to find them, they should tell us. I've flown Jet Blue since your first month. The experience isn't what it was.",,2015-02-22 10:59:24 -0800,New York/Long Beach,Quito
569571938819055617,negative,0.6602,Late Flight,0.6602,Delta,,ItsChristine_x,,0,@JetBlue if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time?,,2015-02-22 10:58:27 -0800,,Eastern Time (US & Canada)
569571829033144320,negative,0.6736,Late Flight,0.6736,Delta,,yogadeals,,0,@JetBlue I'm over that honestly just would like to get going on the journey.,,2015-02-22 10:58:00 -0800,nyc,Mountain Time (US & Canada)
569571763744452608,negative,1.0,Late Flight,1.0,Delta,,BillChurchMedia,,0,"@JetBlue If that was the case, why did your alert arrive so Late Flight? Four-hour delay? Don't buy it.",,2015-02-22 10:57:45 -0800,"Sarasota, FL",Pacific Time (US & Canada)
569571731649667072,negative,0.6617,Bad Flight,0.6617,Delta,,DonnellyVJ,,0,@JetBlue our flight out no Tv. Now our flight back not seated together. B6 620. Maybe our fault still no fun.,"[32.73346632, -117.20410937]",2015-02-22 10:57:37 -0800,,
569571492947742720,negative,1.0,Customer Service Issue,0.3573,Delta,,yogadeals,,0,@JetBlue I don't believe so. That's not what the team has told us.,,2015-02-22 10:56:40 -0800,nyc,Mountain Time (US & Canada)
569568878977794048,negative,1.0,Bad Flight,0.66,Delta,,yogadeals,,0,@JetBlue also not have food available even for purchase is quite shocking since this is a 5 hour international flight.,,2015-02-22 10:46:17 -0800,nyc,Mountain Time (US & Canada)
569568357030232066,negative,1.0,Flight Attendant Complaints,1.0,Delta,,yogadeals,,0,@JetBlue #1691 out of JFK. no one has info &amp; no answers as to why we boarded the plane. the team is in an awkward spot &amp; everyone is cranky,,2015-02-22 10:44:13 -0800,nyc,Mountain Time (US & Canada)
569566880006086656,neutral,1.0,,,Delta,,BASRMNN,,0,@JetBlue I have a reservation for tomorrow morning but trying to get back 2 night bc other flight was going to jfk. Can I get on list at CTG,,2015-02-22 10:38:20 -0800,,
569566511184125952,negative,1.0,longlines,0.7013,Delta,,Worldtravelure,,0,@jetblue  Flight 1562 is still waiting for bags. Most of us checked in 12 hours ago. People are missing connections.  Please help!,"[40.64646912, -73.79133606]",2015-02-22 10:36:52 -0800,"New York, New York",Eastern Time (US & Canada)
569565393502793728,neutral,1.0,,,Delta,,BASRMNN,,0,@JetBlue any way to get 2 ppl on standby list for flight 1970 FLL to BOS. Trying to find way home.,,2015-02-22 10:32:26 -0800,,
569564824939556864,negative,1.0,Can't Tell,0.67,Delta,,arthurhasher,,0,@JetBlue Something to think about when you are dealing with PEOPLE!!!!!  Just wrong.  No excuses. Figure it out &amp; expect the unexpected,,2015-02-22 10:30:10 -0800,Long Island - Arizona ,
569564666013163520,negative,1.0,Late Flight,0.6769,Delta,,amberfav,,0,@JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO,,2015-02-22 10:29:33 -0800,,Central Time (US & Canada)
569564016906891264,negative,1.0,Late Flight,1.0,Delta,,amberfav,,0,@JetBlue what gives? Delayed over 2 hours at MCO to JFK. Every time!,,2015-02-22 10:26:58 -0800,,Central Time (US & Canada)
569563087964995584,positive,0.6667,,,Delta,,2littlebirds,,0,"“@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :)  Enjoy the ride!” Thank you!","[38.6485933, -121.11740707]",2015-02-22 10:23:16 -0800,LA CA USA,Pacific Time (US & Canada)
569562990250323968,negative,1.0,Customer Service Issue,0.3694,Delta,,arthurhasher,,0,@JetBlue My wife was with our dog.  They wouldn't even let her out off the plane.  My daughter was at Newburgh lives close by. So wrong,,2015-02-22 10:22:53 -0800,Long Island - Arizona ,
569559833415970816,negative,1.0,Late Flight,0.3386,Delta,,Worldtravelure,,0,"@JetBlue According to your ground staff, it hasn't even been taken off the plane yet!","[40.64646912, -73.79133606]",2015-02-22 10:10:20 -0800,"New York, New York",Eastern Time (US & Canada)
569559370104639488,negative,1.0,Late Flight,1.0,Delta,,badcookieadvice,,0,.@JetBlue thanks for making an effort. Credit where credit is due: flight 795 delayed 5 hours instead of 8 hours. #fwiw #loweredexpectations,,2015-02-22 10:08:30 -0800,,Eastern Time (US & Canada)
569559136540561408,negative,1.0,Late Flight,0.6835,Delta,,arthurhasher,,0,@JetBlue At what time?  All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong,,2015-02-22 10:07:34 -0800,Long Island - Arizona ,
569558286216929280,negative,1.0,Late Flight,1.0,Delta,,LAURACORDER0,,0,"@JetBlue flight delayed at JFK 2 hours, then 3 hours, then 8.5 hours? Now it's back to 5 hours with no explanation or apology?",,2015-02-22 10:04:11 -0800,GOLD COAST / MELBOURNE,London
569558235897688064,positive,1.0,,,Delta,,jbs2886,,0,@JetBlue thanks! Have a good Sunday.,,2015-02-22 10:03:59 -0800,"New Orleans, LA",Eastern Time (US & Canada)
569558114447560706,negative,1.0,Late Flight,1.0,Delta,,Worldtravelure,,0,"@JetBlue Flight 1562 had a 4 1/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers?","[40.64646912, -73.79133606]",2015-02-22 10:03:31 -0800,"New York, New York",Eastern Time (US & Canada)
569558065516822528,negative,1.0,Late Flight,0.6813,Delta,,LegionJosh,,1,@JetBlue 5hrs on Tarmac yest b4 Cancelled Flight @12am.Today 3+ hr delay. Why not send txt/email re: JFK closed &amp; saved all trip 2 sit @airport again?,,2015-02-22 10:03:19 -0800,,
569557216480665600,negative,1.0,Late Flight,1.0,Delta,,thedaniburden,,0,"@JetBlue flying out of BUF 2 BOS, missing captain... Really? Delayed til 2:00... Not happy...",,2015-02-22 09:59:56 -0800,"Buffalo, New York",Quito
569556860652675072,negative,1.0,Late Flight,1.0,Delta,,Perch1019,,0,"@jetblue, it would be nice if the app would actually inform you that a flight is delayed.",,2015-02-22 09:58:32 -0800,"ÜT: 41.033836,-73.775829",Eastern Time (US & Canada)
569554776611901440,neutral,1.0,,,Delta,,Setorii,,0,His name is Enzo 😊 RT @JetBlue : @Setorii Well hello there pooch! What's your name? #dog http://t.co/dLh9138HBg,,2015-02-22 09:50:15 -0800,"Beverly Hills, CA",Pacific Time (US & Canada)
569554727572099072,negative,1.0,Can't Tell,1.0,Delta,,jbs2886,,0,"@JetBlue I know, but I wanted to pass it along. Not good for the ""T5 experience"" esp for someone who flies 2-3 times a month.",,2015-02-22 09:50:03 -0800,"New Orleans, LA",Eastern Time (US & Canada)
569554300495462400,neutral,1.0,,,Delta,,arthurhasher,,0,@JetBlue Flight 136 departed Phoenix at 1:30 am,,2015-02-22 09:48:21 -0800,Long Island - Arizona ,
569552658010210305,negative,1.0,Late Flight,0.6611,Delta,,arthurhasher,,0,@JetBlue So what about the plane stuck in Newburgh won't start.  It that weather reLate Flightd as well.  These passengers on plane for 10 hrs.,,2015-02-22 09:41:50 -0800,Long Island - Arizona ,
569552552297041920,negative,1.0,Flight Attendant Complaints,1.0,Delta,,jbs2886,,0,@JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children.,,2015-02-22 09:41:24 -0800,"New Orleans, LA",Eastern Time (US & Canada)
569550230376423424,neutral,1.0,,,Delta,,NatalieMarry,,0,@JetBlue Promo Watch Phone $33 at Amazon check http://t.co/leNaOwFyvU,,2015-02-22 09:32:11 -0800,,
569549922569224192,negative,1.0,Customer Service Issue,0.6709999999999999,Delta,,AnisahMunruddin,,0,"@JetBlue, your hold music sucks.",,2015-02-22 09:30:57 -0800,New York,Eastern Time (US & Canada)
569548726265470976,neutral,0.6606,,0.0,Delta,,nickrau_,,0,@JetBlue Customer of the year? http://t.co/epqqONHO2H,,2015-02-22 09:26:12 -0800,"Nashville, TN",Central Time (US & Canada)
569548188375326721,negative,0.3713,Can't Tell,0.3713,Delta,,jbs2886,,0,"@JetBlue JFK T5 north check in. 3 bag drop ladies, 1 has been checking in someone for the entire time; another doing check ins too.",,2015-02-22 09:24:04 -0800,"New Orleans, LA",Eastern Time (US & Canada)
569547458520469505,negative,1.0,longlines,1.0,Delta,,davisesq212,,0,@JetBlue no excuse though for 3 gate changes though.,,2015-02-22 09:21:10 -0800,New York City,Eastern Time (US & Canada)
569547374454050816,negative,0.6582,Customer Service Issue,0.3365,Delta,,davisesq212,,0,"@JetBlue if someone had bothered to inform us that the airport closed, that would have helped.",,2015-02-22 09:20:50 -0800,New York City,Eastern Time (US & Canada)
569546763297796096,negative,1.0,Flight Attendant Complaints,1.0,Delta,,SOBrien526,,0,@JetBlue get me home! Flight 2016 from buf to Bos is missing a captain!? Really!?,,2015-02-22 09:18:24 -0800,Boston ,Quito
569545323657494528,negative,1.0,Late Flight,1.0,Delta,,jackburke,,0,@JetBlue nope. This 8:45am flight is now not leaving until almost 5pm. 5! I can't believe I paid money for this.,,2015-02-22 09:12:41 -0800,austin,Eastern Time (US & Canada)
569543615862722561,positive,1.0,,,Delta,,KShay1985,,0,@JetBlue thank you. We are finally at the gate.,,2015-02-22 09:05:54 -0800,"New York City, NY",
569543457452064768,positive,0.6593,,,Delta,,RosieRHues,,0,@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works,,2015-02-22 09:05:16 -0800,scarborough ontario canada,Eastern Time (US & Canada)
569543012914565126,negative,1.0,Late Flight,0.7087,Delta,,CookJaycook123,,0,@JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless,,2015-02-22 09:03:30 -0800,,
569542909533384707,negative,1.0,Late Flight,0.6838,Delta,,Amagrino,,0,@JetBlue @Amagrino will you cover the cost of my car service waiting time?!,,2015-02-22 09:03:05 -0800,"New York, NY",Eastern Time (US & Canada)
569542385627230208,neutral,1.0,,,Delta,,JaredLogan,,0,@JetBlue don't I always?,,2015-02-22 09:01:00 -0800,"New York, New York",
569542242983124992,positive,1.0,,,Delta,,sandyy889,,0,@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks,,2015-02-22 09:00:26 -0800,,America/Detroit
569542052259766272,negative,0.6809,longlines,0.3511,Delta,,KShay1985,,0,"@JetBlue this is ridiculous we are on 1.5 hours coming up of waiting to deplane, there are are newborns on board",,2015-02-22 08:59:41 -0800,"New York City, NY",
569541545029804034,negative,1.0,Late Flight,0.6503,Delta,,Amagrino,,0,"@JetBlue waiting at HPN on plane more than an hour since landing b/c of no gate, please get us off this plane!",,2015-02-22 08:57:40 -0800,"New York, NY",Eastern Time (US & Canada)
569541478244089857,negative,1.0,Can't Tell,0.3478,Delta,,JaredLogan,,0,@JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you.,,2015-02-22 08:57:24 -0800,"New York, New York",
569541336224927744,negative,1.0,Late Flight,1.0,Delta,,KShay1985,,0,@JetBlue thanks for making my vacation not worth it again... Currently waiting on the runway for another hour to DEPLANE,,2015-02-22 08:56:50 -0800,"New York City, NY",
569541328289165312,negative,1.0,Can't Tell,0.6601,Delta,,BluTapes,,0,@JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you.,,2015-02-22 08:56:48 -0800,Boston,Eastern Time (US & Canada)
569540050821763072,positive,1.0,,,Delta,,contimike,,0,@JetBlue they were amazing and thank you!,,2015-02-22 08:51:44 -0800,"New York, sort of!",
569539928129818624,negative,1.0,Flight Attendant Complaints,0.3437,Delta,,jackburke,,0,"@JetBlue and have empty ""help"" desks",,2015-02-22 08:51:15 -0800,austin,Eastern Time (US & Canada)
569539746348675073,negative,1.0,Customer Service Issue,0.6517,Delta,,jackburke,,0,"@JetBlue there was a closure? People here need to inform passengers, not send them gate to gate w no info on boards re: updated departures",,2015-02-22 08:50:31 -0800,austin,Eastern Time (US & Canada)
569539287118692352,negative,0.3474,Late Flight,0.3474,Delta,,emptynester25,,0,@JetBlue according to jfk plenty of planes are landing. No problem there,,2015-02-22 08:48:42 -0800,,
569539111222190081,neutral,0.6714,,0.0,Delta,,emptynester25,,0,@JetBlue when will the system be up and running?,,2015-02-22 08:48:00 -0800,,
569538840735703040,negative,0.6383,Late Flight,0.6383,Delta,,davisesq212,,0,@JetBlue Thanks for the THIRD gate change http://t.co/UfBdr5AxeO,,2015-02-22 08:46:55 -0800,New York City,Eastern Time (US & Canada)
569538135916351489,positive,1.0,,,Delta,,2littlebirds,,0,“@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)” Your welcome! Not on this flight. It was a quickie;),"[38.69255098, -121.58854512]",2015-02-22 08:44:07 -0800,LA CA USA,Pacific Time (US & Canada)
569538127016144896,negative,1.0,Can't Tell,1.0,Delta,,JaredLogan,,0,@JetBlue Flight 1533 JFK to Cartagena all at this airport bar singing the opposite of your praises! We're making a pact to never fly u again,,2015-02-22 08:44:05 -0800,"New York, New York",
569538002025779200,neutral,0.6658,,0.0,Delta,,jackburke,,0,@JetBlue 795 to Austin,,2015-02-22 08:43:35 -0800,austin,Eastern Time (US & Canada)
569537388986421249,positive,1.0,,,Delta,,nancyberman_,,0,"@JetBlue she helped me with my problem so easily and was so nice, you guys rock!",,2015-02-22 08:41:09 -0800,• PSU '19 • faith • ,Eastern Time (US & Canada)
569536910990950401,negative,1.0,Late Flight,1.0,Delta,,karaklenk,,0,@JetBlue what happened to our plane meant to leave @ 830? Why do we have to wait for 1 from buffalo? Seems organizational error not weather.,,2015-02-22 08:39:15 -0800,New York,Eastern Time (US & Canada)
569535821486952448,negative,0.6596,Can't Tell,0.6596,Delta,,emptynester25,,0,"@JetBlue where is the ""award winning service""?",,2015-02-22 08:34:55 -0800,,
569535647704354816,negative,1.0,Customer Service Issue,0.3694,Delta,,DrCraigKasper,,0,@JetBlue really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk.,,2015-02-22 08:34:14 -0800,"New York, New York",Eastern Time (US & Canada)
569535236884664320,negative,0.682,Late Flight,0.3486,Delta,,wwewwf1982,,0,@JetBlue how much longer to JFK open's I am a diabetic and I need sugar plane don't have nothing,,2015-02-22 08:32:36 -0800,,
569535203888271361,negative,0.648,Late Flight,0.648,Delta,,emptynester25,,0,@JetBlue flight 16 now sent back to the gate even though the app says its leaving. Anyone have a clue? It's 36 and sunny at JFK,,2015-02-22 08:32:28 -0800,,
569534889055395841,negative,1.0,Customer Service Issue,0.6733,Delta,,jackburke,,0,@JetBlue u guys have 2b kidding. No help anywhere. 5 hour delays? Still no answers. Bad cust service. #idlovetoask http://t.co/DPX3yoGTEj,,2015-02-22 08:31:13 -0800,austin,Eastern Time (US & Canada)
569533875308916736,negative,0.6768,Late Flight,0.3388,Delta,,emptynester25,,0,@JetBlue they are now being sent off the plane? Does anyone at JetBlue have a clue?,,2015-02-22 08:27:11 -0800,,
569533648367722496,negative,1.0,Flight Attendant Complaints,1.0,Delta,,calvinsavanna,,0,"@JetBlue unfortunately I was so startled and rushed, I didn't get the name, but will provide a description in my expanded email.  Thank you",,2015-02-22 08:26:17 -0800,"Naples, FL, Boston, MA",
569533479362408448,positive,1.0,,,Delta,,nancyberman_,,0,@JetBlue your customer service agent Bonnie is amazing on the phone she deserves a promotion!!!,,2015-02-22 08:25:37 -0800,• PSU '19 • faith • ,Eastern Time (US & Canada)
569533394025099265,negative,0.6728,Customer Service Issue,0.6728,Delta,,KevinDwan,,0,@JetBlue just a very rude rep while trying to book family vacation using trvl credit. on phone w/ new rep now who is being very helpful,,2015-02-22 08:25:17 -0800,,
569533355248766976,positive,1.0,,,Delta,,mtanji,,0,@JetBlue BOS. Everything current now. Thanks for the follow up,,2015-02-22 08:25:07 -0800,The Old Dominion,Central Time (US & Canada)
569533328396832768,negative,1.0,Bad Flight,0.3466,Delta,,emptynester25,,0,@JetBlue it's sunny and gorgeous in ny actually. What's the real reason?,,2015-02-22 08:25:01 -0800,,
569533098402009088,positive,1.0,,,Delta,,MarcPBerger,,0,@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http://t.co/5Db9eSBNzG,,2015-02-22 08:24:06 -0800,"Florham Park, NJ",Eastern Time (US & Canada)
569532566610571265,positive,0.67,,0.0,Delta,,FinleyBklynCFS,,0,@JetBlue things happen it's ok just wish I was on the beach and not in the airport,,2015-02-22 08:21:59 -0800,,Central Time (US & Canada)
569531924219191296,negative,1.0,Late Flight,1.0,Delta,,karaklenk,,0,"@JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous.",,2015-02-22 08:19:26 -0800,New York,Eastern Time (US & Canada)
569531651732217857,neutral,0.6696,,0.0,Delta,,emptynester25,,0,@JetBlue any idea when the flight will actually take off?,,2015-02-22 08:18:21 -0800,,
569530599129501696,positive,1.0,,,Delta,,MarcPBerger,,0,@JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http://t.co/obqIro1bUJ,,2015-02-22 08:14:10 -0800,"Florham Park, NJ",Eastern Time (US & Canada)
569530195306258432,negative,1.0,Late Flight,1.0,Delta,,DrCraigKasper,,0,@JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers.,,2015-02-22 08:12:34 -0800,"New York, New York",Eastern Time (US & Canada)
569530159247826944,positive,1.0,,,Delta,,sylvie75015,,0,@JetBlue Touchdown JFK! Well done pilots of JetBlue Flight 226! #JetBlueRocks,,2015-02-22 08:12:25 -0800,"Larchmont, New York",Eastern Time (US & Canada)
569529242893090816,negative,1.0,Late Flight,1.0,Delta,,emptynester25,,0,@JetBlue what's the delay if the system isn't down?,,2015-02-22 08:08:47 -0800,,
569529128585555968,neutral,0.6753,,0.0,Delta,,arthurhasher,,0,@JetBlue  Not blaming Jet Blue.  This wasn't weather. Can't have planes in the air and runways a mess. That's a disaster waiting to happen.,,2015-02-22 08:08:20 -0800,Long Island - Arizona ,
569529020892651521,negative,1.0,Late Flight,1.0,Delta,,DPBakes,,0,@JetBlue don't think any1 rly knows what's goin on. supposed 2 leave at 8:30a then 9a then 9:30a then 10a then 11a then 11:30a. Now 12,,2015-02-22 08:07:54 -0800,,Pacific Time (US & Canada)
569528694613671936,negative,1.0,Late Flight,0.6507,Delta,,davisesq212,,0,@JetBlue That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours.,"[0.0, 0.0]",2015-02-22 08:06:36 -0800,New York City,Eastern Time (US & Canada)
569528451339673600,neutral,0.6635,,0.0,Delta,,calvinsavanna,,0,@JetBlue and ask she load the bag for my flight,,2015-02-22 08:05:38 -0800,"Naples, FL, Boston, MA",
569528351364292608,negative,1.0,Flight Attendant Complaints,0.6545,Delta,,calvinsavanna,,0,"@JetBlue after applying my new tag, she left my bag on the ground rather than loading on the conveyer belt..I had to walk back 50 yards",,2015-02-22 08:05:14 -0800,"Naples, FL, Boston, MA",
569528083755237376,negative,0.6947,Late Flight,0.6947,Delta,,emptynester25,,0,@JetBlue get flight 16 into the air,,2015-02-22 08:04:11 -0800,,
569527951831666688,negative,1.0,Can't Tell,0.701,Delta,,arthurhasher,,0,@JetBlue That's not weather reLate Flightd.  You are just being nice and blaming the weather.  Airport just wasn't prepared. Investigation time.,,2015-02-22 08:03:39 -0800,Long Island - Arizona ,
569527848131637248,positive,0.66,,,Delta,,SMHillman,,0,"@JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http://t.co/hap4gboSTU",,2015-02-22 08:03:14 -0800,"New York, NY",Eastern Time (US & Canada)
569527641025306624,positive,0.6366,,0.0,Delta,,Luessen,,0,@JetBlue Thanks for the personalized customer service! #cannedtweet #autoresponse,,2015-02-22 08:02:25 -0800,"New York, NY",Central Time (US & Canada)
569527586960711681,negative,0.6856,Flight Attendant Complaints,0.6856,Delta,,calvinsavanna,,0,"@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it",,2015-02-22 08:02:12 -0800,"Naples, FL, Boston, MA",
569527183825182720,negative,0.3485,Customer Service Issue,0.3485,Delta,,calvinsavanna,,0,@JetBlue I'm also a mosaic customer and fly jet blue ALOT....,,2015-02-22 08:00:36 -0800,"Naples, FL, Boston, MA",
569526960268963840,negative,1.0,Late Flight,0.657,Delta,,TheGeoffHunt,,0,@JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate,,2015-02-22 07:59:43 -0800,Washington D.C.,Atlantic Time (Canada)
569526894028197888,negative,1.0,Flight Attendant Complaints,0.6863,Delta,,calvinsavanna,,0,@JetBlue she waved someone behind me to step forward although I explained what happened and indicated my need to make my flight,,2015-02-22 07:59:27 -0800,"Naples, FL, Boston, MA",
569526559012495361,negative,1.0,Late Flight,0.6461,Delta,,TheGeoffHunt,,0,@JetBlue #489. Flight #589 is departing before we even board,,2015-02-22 07:58:07 -0800,Washington D.C.,Atlantic Time (Canada)
569526493023498240,positive,1.0,,,Delta,,burke_dori,,0,@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job,,2015-02-22 07:57:51 -0800,,
569526458529349632,negative,1.0,Flight Attendant Complaints,1.0,Delta,,calvinsavanna,,0,"@JetBlue here's part: was at bag drop inserted my JetBlue cc, didn't print pass. Agent standing in front of me refused to print my pass",,2015-02-22 07:57:43 -0800,"Naples, FL, Boston, MA",
569526325255364609,positive,1.0,,,Delta,,SMHillman,,0,@JetBlue it's only because I'm wearing #TrueBlueColors!,,2015-02-22 07:57:11 -0800,"New York, NY",Eastern Time (US & Canada)
569525974284558338,neutral,0.6598,,0.0,Delta,,emptynester25,,0,@JetBlue flight16?,,2015-02-22 07:55:48 -0800,,
569525875860905984,negative,1.0,Cancelled Flight,0.3511,Delta,,arthurhasher,,0,@JetBlue That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway.,,2015-02-22 07:55:24 -0800,Long Island - Arizona ,
569525684864983041,negative,1.0,Late Flight,1.0,Delta,,TheGeoffHunt,,0,"@JetBlue When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as ""on time"" #updateyourwebsite #489",,2015-02-22 07:54:39 -0800,Washington D.C.,Atlantic Time (Canada)
569525641759993856,neutral,1.0,,,Delta,,SMHillman,,0,@JetBlue whatever your lil #mint heart desires! http://t.co/WmX12F33ZC,,2015-02-22 07:54:28 -0800,"New York, NY",Eastern Time (US & Canada)
569525452081111041,negative,1.0,Customer Service Issue,0.6914,Delta,,emptynester25,,0,@JetBlue how can your entire system go down? No IT? Really?,,2015-02-22 07:53:43 -0800,,
569525270907981825,negative,1.0,Late Flight,1.0,Delta,,Luessen,,0,@JetBlue Appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in Boston #communicationFAIL #dobetterJetBlue,,2015-02-22 07:53:00 -0800,"New York, NY",Central Time (US & Canada)
569524310186061824,negative,1.0,Customer Service Issue,0.6538,Delta,,emptynester25,,0,@JetBlue seriously? System down? No IT?,,2015-02-22 07:49:11 -0800,,
569524116769914882,positive,0.6832,,0.0,Delta,,tom_brant,,0,"@JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!",,2015-02-22 07:48:25 -0800,"Southbury, CT",
569522879764807680,negative,1.0,Customer Service Issue,0.6713,Delta,,calvinsavanna,,0,"@JetBlue just had a horrible experience with check in agent at fort myers, I'll document and send details, off to Boston",,2015-02-22 07:43:30 -0800,"Naples, FL, Boston, MA",
569522767868989440,negative,1.0,Customer Service Issue,0.6518,Delta,,DPBakes,,0,"@JetBlue flt1533 to Carta what is goin on?! 1st told plane coming from hangar, then gate change, now no one knows wat plane we're getting on",,2015-02-22 07:43:03 -0800,,Pacific Time (US & Canada)
569522690261950464,neutral,1.0,,,Delta,,burke_dori,,0,@JetBlue have a cpap machine for sleep apnea. Is this OK to carry on if I also have a small bag for clothes?,,2015-02-22 07:42:45 -0800,,
569521778797744128,positive,1.0,,,Delta,,jaynebwise,,0,@JetBlue got it. thanks the quick reply.,,2015-02-22 07:39:07 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569520477351383040,negative,1.0,Flight Attendant Complaints,1.0,Delta,,davisesq212,,0,@JetBlue isn't this something YOU should do?!  Why should I tell your crew how to do their job?,,2015-02-22 07:33:57 -0800,New York City,Eastern Time (US & Canada)
569519860994203648,negative,1.0,Late Flight,0.6383,Delta,,jaynebwise,,0,@JetBlue your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http://t.co/BTvpxTZJu0,,2015-02-22 07:31:30 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569519571314589696,neutral,1.0,,,Delta,,N_Brennan,,0,@JetBlue do bags still fly free or have you started charging? thanks!,,2015-02-22 07:30:21 -0800,Washington DC,
569517479296409600,positive,1.0,,,Delta,,MichaelRunfola,,0,@JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee,,2015-02-22 07:22:02 -0800,Buffalo,
569516908195815425,positive,0.6671,,0.0,Delta,,djkeating13,,0,"@JetBlue well, the last update was in the right direction, at least! I'll keep my fingers crossed.",,2015-02-22 07:19:46 -0800,"Malden, MA",Eastern Time (US & Canada)
569514902748061696,neutral,0.3437,,0.0,Delta,,cshells4,,0,@JetBlue Charleston - from your app guys as of a few minutes ago!!! http://t.co/sEUlpvfn95,,2015-02-22 07:11:48 -0800,Connecticut,
569514688809181184,positive,1.0,,,Delta,,shirabird,,0,"@JetBlue thx, social media person!",,2015-02-22 07:10:57 -0800,brooklyn,Eastern Time (US & Canada)
569514471296774146,negative,1.0,Late Flight,1.0,Delta,,djkeating13,,0,@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?,,2015-02-22 07:10:05 -0800,"Malden, MA",Eastern Time (US & Canada)
569514168576974848,neutral,1.0,,,Delta,,antbronxnyc,,0,@JetBlue Just left #LaGuardia now...#Sunshine in a little over 2 hours,,2015-02-22 07:08:53 -0800,,
569512447717085185,neutral,1.0,,,Delta,,sylvie75015,,0,"@JetBlue I hear you and safety is #1! I think we can get to JFK though now so let's help the pilots, passengers &amp; crew get there safely!",,2015-02-22 07:02:03 -0800,"Larchmont, New York",Eastern Time (US & Canada)
569512252639981568,negative,0.6363,Cancelled Flight,0.3497,Delta,,shirabird,,0,"@JetBlue is JFK still closed? Tryna get out of Ft Lauderdale on flight 502, just want to get home to nyc!",,2015-02-22 07:01:16 -0800,brooklyn,Eastern Time (US & Canada)
569512239209824256,negative,1.0,Customer Service Issue,0.6812,Delta,,cshells4,,0,@JetBlue woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!!,,2015-02-22 07:01:13 -0800,Connecticut,
569511892215062528,negative,0.6477,Late Flight,0.6477,Delta,,candygrrl2001,,0,"@JetBlue  hmmm it says im following you. We just got de-iced, but still haning around for the runway to clear..",,2015-02-22 06:59:50 -0800,,
569510849846611968,positive,1.0,,,Delta,,SMHillman,,0,@jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded &amp; how can you not love #FlyFi… http://t.co/NY6CS7jRuV,,2015-02-22 06:55:42 -0800,"New York, NY",Eastern Time (US & Canada)
569510667612504065,negative,1.0,Late Flight,1.0,Delta,,DrCraigKasper,,0,"@JetBlue flt 136 from PHX. Delayed 2 hrs, circle 1 hr, divert to upstate NY, just sitting for 1 hr No communication #horrible",,2015-02-22 06:54:58 -0800,"New York, New York",Eastern Time (US & Canada)
569509408939487232,positive,0.6869,,,Delta,,JohnFMacky,,0,@JetBlue they miraculously fixed the plane #kudos to shoe ever it was,,2015-02-22 06:49:58 -0800,,Eastern Time (US & Canada)
569508802891882497,neutral,1.0,,,Delta,,SMHillman,,0,@jetblue that's cause we're TrueBlue! It's ur #love that keeps liftin' me #higherandhigher https://t.co/xGfS6tJTMo http://t.co/ixM3t5mIZc,,2015-02-22 06:47:34 -0800,"New York, NY",Eastern Time (US & Canada)
569508336594505728,negative,1.0,Late Flight,0.6782,Delta,,mtanji,,0,"@jetblue all your online resources  say we're on time, but clearly we are not.  This is not very information age of you...",,2015-02-22 06:45:43 -0800,The Old Dominion,Central Time (US & Canada)
569506408145784832,negative,1.0,Flight Attendant Complaints,0.6832,Delta,,davisesq212,,0,@JetBlue ..... No crew at our gate.,,2015-02-22 06:38:03 -0800,New York City,Eastern Time (US & Canada)
569506389397282816,positive,0.6632,,0.0,Delta,,jjkend,,0,@JetBlue 😭😭😭😭 yall are really better then American Airlines though.,,2015-02-22 06:37:58 -0800,,Mountain Time (US & Canada)
569506217271427072,negative,1.0,Customer Service Issue,0.6316,Delta,,davisesq212,,0,@JetBlue why don't YOU tell them to update the boards?!,,2015-02-22 06:37:17 -0800,New York City,Eastern Time (US & Canada)
569504946120298496,positive,1.0,,,Delta,,SMHillman,,0,What can I say other than when it comes to my #BrandLoveAffair w/ @jetblue ur my #soulandinspiration https://t.co/IGkoGyWksr #umosaicmecrazy,,2015-02-22 06:32:14 -0800,"New York, NY",Eastern Time (US & Canada)
569504299992141824,negative,1.0,Late Flight,0.6632,Delta,,sylvie75015,,0,"@JetBlue Issue is JFK. Pilot explained once JFK reopens we can get scheduled back there, but why can't we divert to LGA? Closer than ACY!",,2015-02-22 06:29:40 -0800,"Larchmont, New York",Eastern Time (US & Canada)
569503983623999488,negative,1.0,Customer Service Issue,1.0,Delta,,JohnFMacky,,0,@JetBlue you want me to talk to the wall?,,2015-02-22 06:28:25 -0800,,Eastern Time (US & Canada)
569503518224211968,positive,1.0,,,Delta,,ctohome1,,0,@JetBlue Great service from PBI to HPN! Thanks.,,2015-02-22 06:26:34 -0800,,
569502050536587264,negative,1.0,Late Flight,0.6773,Delta,,TheBigEasy5889,,0,@JetBlue Its poor Flight management. There is   no reason why a scheduled 8:00  pm  flight to takr off At 11:00pm .,,2015-02-22 06:20:44 -0800,,Eastern Time (US & Canada)
569501773863493632,neutral,0.64,,0.0,Delta,,SNS858585,,0,@JetBlue hi is there a way we can check to track the flight that will arrive &amp; that will be our flight to depart.,,2015-02-22 06:19:38 -0800,,Hawaii
569501556275605506,positive,1.0,,,Delta,,GreenkidspenWRA,,0,"@JetBlue done, thank you!",,2015-02-22 06:18:46 -0800,Grimsby - UK,
569498738856755200,negative,0.6632,Customer Service Issue,0.3368,Delta,,davisesq212,,0,@JetBlue note the time this was taken (now at 906 am) and flight still listed as on time for 910 when I'm not onboard http://t.co/zvfmxnuELJ,,2015-02-22 06:07:34 -0800,New York City,Eastern Time (US & Canada)
569498511609356288,neutral,0.6703,,,Delta,,OverTheEdge55,,0,@JetBlue  will do.,,2015-02-22 06:06:40 -0800,,
569497966660218882,negative,1.0,Late Flight,1.0,Delta,,davisesq212,,0,@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp,,2015-02-22 06:04:30 -0800,New York City,Eastern Time (US & Canada)
569497959932530689,neutral,0.6843,,0.0,Delta,,JohnFMacky,,0,@JetBlue ok should I start looking into other flights?,,2015-02-22 06:04:29 -0800,,Eastern Time (US & Canada)
569497791623512065,negative,0.6518,Can't Tell,0.6518,Delta,,sylvie75015,,0,@JetBlue ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please?,,2015-02-22 06:03:48 -0800,"Larchmont, New York",Eastern Time (US & Canada)
569496729755652098,neutral,0.6316,,0.0,Delta,,MegBurns,,0,@JetBlue on flight 622 from Nassau to JFK. Not showing Cancelled Flightled yet but assuming it will be? Any info?,"[25.05152514, -77.46620117]",2015-02-22 05:59:35 -0800,"west hartford, connecticut",Eastern Time (US & Canada)
569494958006263809,negative,0.6935,Can't Tell,0.3586,Delta,,BannMen,,0,@JetBlue we need an ETA please,,2015-02-22 05:52:33 -0800,,Quito
569493813884030976,neutral,1.0,,,Delta,,JohnFMacky,,0,@JetBlue you can 100% confirm that?,,2015-02-22 05:48:00 -0800,,Eastern Time (US & Canada)
569493046557069313,negative,0.6309,Late Flight,0.6309,Delta,,MerrickRealtor,,0,@jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free,,2015-02-22 05:44:57 -0800,Merrick,America/New_York
569491537610059776,negative,0.6617,Cancelled Flight,0.6617,Delta,,OverTheEdge55,,0,@JetBlue  I'm at 4:05  will be nasty in Boston. Have family driving 90 min to pick me up from Erie think flight - what if Cancelled Flighted?,,2015-02-22 05:38:57 -0800,,
569490427625086976,negative,1.0,Late Flight,1.0,Delta,,TIURach2014,,0,@JetBlue @fllairport best way to kill nine hours at the airport when all flights are full and the airline won't put you standby? #stranded,,2015-02-22 05:34:33 -0800,"New York, NY",
569490072975876097,negative,0.6552,longlines,0.3448,Delta,,BannMen,,0,"@JetBlue yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight.",,2015-02-22 05:33:08 -0800,,Quito
569489114707431424,negative,0.6575,Can't Tell,0.3394,Delta,,betorides,,0,"@JetBlue I travel for business twice a week and after the @AmericanAir fiasco, I'll be flying blue more often. Thanks.",,2015-02-22 05:29:20 -0800,,Quito
569487598709817344,neutral,1.0,,,Delta,,BannMen,,0,@JetBlue we are on flight 751 and were returning to the gate can you provide any information?,,2015-02-22 05:23:18 -0800,,Quito
569485297639149568,negative,1.0,Customer Service Issue,1.0,Delta,,tonytouch09,,0,@JetBlue won't see my money again after their poor service    should have stuck with virgin america what was i thinking trying jetblue???,,2015-02-22 05:14:10 -0800,London/NYC,London
569484400594952192,negative,1.0,Customer Service Issue,1.0,Delta,,tonytouch09,,0,@JetBlue suck and their customer services are the worst  whats the point of having a loyalty scheme that they don't honor #badairline,,2015-02-22 05:10:36 -0800,London/NYC,London
569483493236969473,neutral,0.6477,,,Delta,,OverTheEdge55,,0,@JetBlue  I see my flight from Boston to Pitts is ok from this afternoon. Did you have any delays for the morning flight?,,2015-02-22 05:06:59 -0800,,
569479404428120064,positive,1.0,,,Delta,,betorides,,0,"@JetBlue  FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting  @AmericanAir  to speak to a human at customer service",,2015-02-22 04:50:45 -0800,,Quito
569479008708120576,negative,0.6688,Late Flight,0.6688,Delta,,JohnFMacky,,0,@JetBlue how about an update on flight 475 leaving tf green delayed,,2015-02-22 04:49:10 -0800,,Eastern Time (US & Canada)
569477571726974976,negative,1.0,Cancelled Flight,1.0,Delta,,JohnFMacky,,0,@JetBlue well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100%  confirmed,,2015-02-22 04:43:28 -0800,,Eastern Time (US & Canada)
569474081202032641,negative,1.0,Cancelled Flight,1.0,Delta,,JohnFMacky,,0,@JetBlue that's where we all get on the same page. Cancelled Flighted it 45 mins ago. @delta @SouthwestAir help flights from @tfgreenairport to MCO?,,2015-02-22 04:29:35 -0800,,Eastern Time (US & Canada)
569473231498964992,neutral,1.0,,,Delta,,yoyijr,,0,@Jetblue I'm so sorry I cheated on you with @Delta @DeltaAssist. Please take me back. I wore protection.,,2015-02-22 04:26:13 -0800,NYC,Eastern Time (US & Canada)
569471837614137344,negative,1.0,Cancelled Flight,1.0,Delta,,JohnFMacky,,0,@JetBlue my flight 475 Cancelled Flighted due to lavatory problems. Can't confirm if they are gonna get a flight from Boston Logan Int,,2015-02-22 04:20:41 -0800,,Eastern Time (US & Canada)
569462004332646400,positive,1.0,,,Delta,,suek03,,0,@JetBlue okay thank you! I'll check with them again!,,2015-02-22 03:41:36 -0800,"Austin, TX",Eastern Time (US & Canada)
569460591644925952,negative,1.0,Bad Flight,0.6484,Delta,,suek03,,0,@JetBlue some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol?,,2015-02-22 03:35:59 -0800,"Austin, TX",Eastern Time (US & Canada)
569447456896917505,positive,1.0,,,Delta,,sylvie75015,,0,"“@JetBlue: @sylvie75015 Good morning, Sylvie! Have a great flight! #yourock” &gt; Thank you #JetBlue! @mxo42 @henrikwagner73 #JetBlueRocks",,2015-02-22 02:43:48 -0800,"Larchmont, New York",Eastern Time (US & Canada)
569439829328408576,positive,1.0,,,Delta,,logantracey,,0,@JetBlue They just came out. Thanks for the follow-up. That's why you're the best!,,2015-02-22 02:13:29 -0800,new york city,Eastern Time (US & Canada)
569439674294337536,positive,1.0,,,Delta,,logantracey,,0,@JetBlue Thanks! See you soon!,,2015-02-22 02:12:52 -0800,new york city,Eastern Time (US & Canada)
569436958281183233,negative,0.6842,Lost Luggage,0.6842,Delta,,logantracey,,0,"@JetBlue Yep, still waiting for bags at #JFK. What's the holdup? Looks like we are the only flight that got in at this time..??",,2015-02-22 02:02:05 -0800,new york city,Eastern Time (US & Canada)
569435866902302720,positive,0.6742,,0.0,Delta,,logantracey,,0,@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery,,2015-02-22 01:57:44 -0800,new york city,Eastern Time (US & Canada)
569423132240556033,neutral,1.0,,,Delta,,tayeoman,,0,@JetBlue should I expect delays at dca for 7am departure?  Going to Orlando on flight 723,,2015-02-22 01:07:08 -0800,"Dayton, Ohio",Eastern Time (US & Canada)
569420237189181440,negative,1.0,Bad Flight,0.3458,Delta,,MaverickEMT,,0,@JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school.,,2015-02-22 00:55:38 -0800,New York,Eastern Time (US & Canada)
569420073707773952,negative,1.0,Bad Flight,0.6751,Delta,,MaverickEMT,,0,@JetBlue no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was,,2015-02-22 00:54:59 -0800,New York,Eastern Time (US & Canada)
569418216935723008,negative,1.0,Late Flight,1.0,Delta,,logsoleary,,0,@JetBlue it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired,,2015-02-22 00:47:36 -0800,RTR,Atlantic Time (Canada)
569413676337274880,negative,1.0,Can't Tell,0.6495,Delta,,MaverickEMT,,0,@JetBlue just lost very loyal customers who use them 4-10 times a year.,,2015-02-22 00:29:34 -0800,New York,Eastern Time (US & Canada)
569394918675783681,positive,0.6309,,,Delta,,MUANikkiMalcom,,0,@JetBlue thanks for the response - when is the next flight after the 9:48 flight?,,2015-02-21 23:15:02 -0800,,
569387453418762241,negative,1.0,Late Flight,0.7013,Delta,,designer_helen,,0,@JetBlue Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. 😒,,2015-02-21 22:45:22 -0800,"Manhattan, NY",Eastern Time (US & Canada)
569386956435488768,positive,1.0,,,Delta,,AuthorMarcClark,,0,@JetBlue great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline.,,2015-02-21 22:43:23 -0800,New York City,Arizona
569386581938860032,negative,1.0,Bad Flight,1.0,Delta,,designer_helen,,0,@JetBlue a voucher.. I can't believe I took this risk. Not only was the plane terribly filthy and I had 15 screaming babies in my face..,,2015-02-21 22:41:54 -0800,"Manhattan, NY",Eastern Time (US & Canada)
569385087424458752,neutral,1.0,,,Delta,,JEOKOO1,,0,@JetBlue @SouthwestAir @VirginAmerica @AmericanAirBR download jeokoo the American app for air travelers,,2015-02-21 22:35:58 -0800,"Washington, DC. ",
569382239131168769,positive,1.0,,,Delta,,katieblanchb,,0,@JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired,,2015-02-21 22:24:39 -0800,,
569381811278770176,negative,1.0,Customer Service Issue,1.0,Delta,,SibleyStepsOut,,0,@JetBlue I've spoken 2/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more.,,2015-02-21 22:22:57 -0800,Washington DC Metro,Eastern Time (US & Canada)
569380376709238784,neutral,1.0,,,Delta,,JustinRosentha,,0,@JetBlue  Alright I hope. My JetBlue app is showing a change in my seats and online shows an a320.  Don't want any surprises,,2015-02-21 22:17:15 -0800,New York,
569378165610524672,neutral,0.64,,0.0,Delta,,JustinRosentha,,0,@JetBlue I know you guys are super busy but is flight 1222 an a320 or e190?,,2015-02-21 22:08:27 -0800,New York,
569373511455776768,neutral,1.0,,,Delta,,billqamz,,0,@JetBlue Follow me pls?,,2015-02-21 21:49:58 -0800,East Coast,
569369662955261953,negative,1.0,Flight Attendant Complaints,0.6785,Delta,,rudinov,,0,@JetBlue Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting,,2015-02-21 21:34:40 -0800,UAE,
569366846547369984,negative,1.0,Bad Flight,0.6556,Delta,,DestineMedia,,0,@JetBlue you have to service your remote controllers on my flight I watched equalizer (movie) THREE times because my remote was stuck,,2015-02-21 21:23:29 -0800,BB PIN:28AF78F4,Eastern Time (US & Canada)
569366479008862208,negative,1.0,Late Flight,1.0,Delta,,DestineMedia,,0,@JetBlue @dgruber1700  oh wow and I'm complaining about two hour on the run way shucks JetBlue NOT GOOD your service was better than this,,2015-02-21 21:22:01 -0800,BB PIN:28AF78F4,Eastern Time (US & Canada)
569365818229829632,negative,1.0,Late Flight,1.0,Delta,,DestineMedia,,0,@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate,,2015-02-21 21:19:24 -0800,BB PIN:28AF78F4,Eastern Time (US & Canada)
569364648576872448,positive,1.0,,,Delta,,ClassyMalick,,0,@JetBlue thank you thank you!  I finally set up the jetblue app!  Yay!,,2015-02-21 21:14:45 -0800,NY,
569364383652044800,negative,1.0,Can't Tell,0.3417,Delta,,Ryancotter82,,0,@JetBlue everytime I come back to Boston it's a minimum 45 min wait for bags. Earlier it was almost an hour. Why is it only Boston jetblue?,,2015-02-21 21:13:41 -0800,,
569359788120907776,positive,1.0,,,Delta,,willliu11,,0,@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome,,2015-02-21 20:55:26 -0800,,
569358956549681152,negative,1.0,Customer Service Issue,0.6946,Delta,,jrcoonley,,0,@JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :(,,2015-02-21 20:52:08 -0800,,Quito
569357827522699264,negative,0.6749,Customer Service Issue,0.6749,Delta,,TheBigEasy5889,,0,@JetBlue I am But Your customer service is Brutal.,,2015-02-21 20:47:38 -0800,,Eastern Time (US & Canada)
569355673068118016,neutral,1.0,,,Delta,,EtihadNews,,0,@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/vGqOihtRkH,,2015-02-21 20:39:05 -0800,Global,Sydney
569353033915584513,positive,1.0,,,Delta,,MrDaftPrawn,,1,@JetBlue @Maddie_Flood Your airline sounds outstanding and your Twitter feed is clearly extremely useful. Keep up the great work 😊,"[34.546788, -87.012305]",2015-02-21 20:28:36 -0800,From the South to 'THE' South ,Central Time (US & Canada)
569352134774415360,positive,0.6942,,0.0,Delta,,BookerWoodfox,,0,@JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.,,2015-02-21 20:25:01 -0800,"Lynn, MA",Eastern Time (US & Canada)
569349960228974592,negative,1.0,Flight Attendant Complaints,1.0,Delta,,AllisonWooster,,0,@JetBlue flight attendant was hesitant to give me more baby sized cookies,"[40.65275545, -73.79457024]",2015-02-21 20:16:23 -0800,New York,Quito
569348995136376833,negative,0.6192,Can't Tell,0.3256,Delta,,AllisonWooster,,0,@JetBlue Y U NO LET ME OUT AND MAKE FUN SIZE COOKIES #stuckonaplane #sos #babyfood,"[40.64779984, -73.78283404]",2015-02-21 20:12:33 -0800,New York,Quito
569348268154609664,positive,1.0,,,Delta,,skydivingblond,,0,@JetBlue thank you 😊 standing in line now!,,2015-02-21 20:09:39 -0800,new york,
569346870423769088,negative,0.6774,Cancelled Flight,0.3441,Delta,,skydivingblond,,0,@JetBlue thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...!,,2015-02-21 20:04:06 -0800,new york,
569346433305993216,neutral,0.6926,,0.0,Delta,,brycecollins123,,0,@JetBlue is that supposed to change in the near future?,,2015-02-21 20:02:22 -0800,,
569346428839063552,positive,1.0,,,Delta,,karaackerman,,0,@JetBlue thank you,,2015-02-21 20:02:21 -0800,New York City,Quito
569346317706768385,neutral,1.0,,,Delta,,si23vr858rb04,,0,Can You please help to save my daughters life @JetBlue for details Go here @Help_Lindsey,,2015-02-21 20:01:54 -0800,,Midway Island
569345693770502144,negative,1.0,Late Flight,0.7067,Delta,,FirefighterGeek,,0,"@JetBlue You can pass that along to my wife, daughter, daughter's friend, my elderly mother-in-law.  They spent several hours waiting.",,2015-02-21 19:59:25 -0800,"ÜT: 42.487548,-71.103035",Eastern Time (US & Canada)
569344914485583872,neutral,1.0,,,Delta,,TheBigEasy5889,,0,@JetBlue I will when I land.,,2015-02-21 19:56:20 -0800,,Eastern Time (US & Canada)
569344744297521152,negative,1.0,Flight Attendant Complaints,0.6747,Delta,,TheBigEasy5889,,0,@jetblue I missed a goal On @NHLonNBCSports because of your Inept male stewardess. I should have landed already but I havent taken off yet.,,2015-02-21 19:55:39 -0800,,Eastern Time (US & Canada)
569344334761316354,negative,1.0,Can't Tell,0.6556,Delta,,FrancoIKU,,0,@JetBlue you are doing a horrible job at JFK...you need to rethink how you put these routes together. Unprofessional,,2015-02-21 19:54:01 -0800,wherever,Central Time (US & Canada)
569343882389016577,neutral,1.0,,,Delta,,brycecollins123,,0,@JetBlue do bags still fly for free anymore?,,2015-02-21 19:52:14 -0800,,
569343781092401152,negative,1.0,Late Flight,1.0,Delta,,karaackerman,,0,@JetBlue can you let me know status of flight #454 PBI-JFK delayed 2.5hours now on board problem with hatch..,,2015-02-21 19:51:49 -0800,New York City,Quito
569343607326547968,negative,0.3723,Late Flight,0.3723,Delta,,skydivingblond,,0,"@JetBlue  thanks for response! Crew has been VERY patient with us, but they are also frustrated. Wouldn't be so bad but airport is closed!",,2015-02-21 19:51:08 -0800,new york,
569343003476819969,neutral,0.6641,,0.0,Delta,,dgruber1700,,0,@JetBlue flite454,,2015-02-21 19:48:44 -0800,,
569342641571291136,negative,1.0,Can't Tell,0.6527,Delta,,TheBigEasy5889,,0,@JetBlue Why did you interupt the Staduim Series on @NHLonNBCSports. I dont need to see your stupid commercials or Emergency. Info.,,2015-02-21 19:47:18 -0800,,Eastern Time (US & Canada)
569342393943773184,neutral,0.6627,,,Delta,,brycecollins123,,0,@JetBlue when will you release flights for February 2016?,,2015-02-21 19:46:19 -0800,,
569342336158851074,negative,1.0,Customer Service Issue,0.6857,Delta,,KON1200,,0,@JetBlue we are well aware. Insufficient info. No options.,,2015-02-21 19:46:05 -0800,SOUL CLAP/ STAR TIME/BBE,
569341821505163264,negative,1.0,Late Flight,0.6806,Delta,,JtRoP,,0,@JetBlue just sat on a plane for 3 hours in Dulles #insane #ijustwanttobeinBoston #thanksDC,,2015-02-21 19:44:02 -0800,"Easton,Ma",Eastern Time (US & Canada)
569341641200439296,negative,1.0,Late Flight,1.0,Delta,,dgruber1700,,0,@JetBlue can we get a honest update on departure of flite 454. Been on plane with infant children,,2015-02-21 19:43:19 -0800,,
569341255399964672,negative,1.0,Late Flight,0.6651,Delta,,GGouliak,,0,@JetBlue u suck!we have been sitting here for 9hrs because of ur negligence,,2015-02-21 19:41:47 -0800,,
569341160482856960,negative,0.6702,Lost Luggage,0.6702,Delta,,MitFein,,0,@JetBlue still waiting for bags from flight 26. It landed an hour ago.,,2015-02-21 19:41:25 -0800,"Sands Point, NY",Mid-Atlantic
569339932801703936,negative,1.0,Can't Tell,0.6775,Delta,,KON1200,,0,@JetBlue Complete waste of an entire day. Pathetic.,,2015-02-21 19:36:32 -0800,SOUL CLAP/ STAR TIME/BBE,
569339717990400000,negative,1.0,Late Flight,0.6544,Delta,,KON1200,,0,@JetBlue flight 790 you had us stuck on the plane for nearly 4 hrs. Set to take off only for flight control to deny us. THE WORST SERVICE,,2015-02-21 19:35:41 -0800,SOUL CLAP/ STAR TIME/BBE,
569333461401481216,neutral,0.6735,,,Delta,,RogerSaintange,,0,@JetBlue I would love to Fort Lauderdale now that would cool.,,2015-02-21 19:10:49 -0800,,Pacific Time (US & Canada)
569332001720967168,positive,1.0,,,Delta,,JummyTV,,0,@JetBlue @L_Burley11 -- the best!!!,,2015-02-21 19:05:01 -0800,"Washington, DC",Eastern Time (US & Canada)
569330782537437184,positive,1.0,,,Delta,,MitFein,,0,@JetBlue thanks for bringing my son home to me.,,2015-02-21 19:00:10 -0800,"Sands Point, NY",Mid-Atlantic
569330095644659712,positive,1.0,,,Delta,,aliashmia,,0,@JetBlue you got yourselves hot ladies flying the air for life #loyal,,2015-02-21 18:57:27 -0800,D.C,Atlantic Time (Canada)
569330091857219585,positive,1.0,,,Delta,,catiehorst,,0,@JetBlue nothing but praise for you helping our lady make her flight to CHS tonight!  #impressed,,2015-02-21 18:57:26 -0800,,Quito
569329921740427264,negative,1.0,Lost Luggage,1.0,Delta,,nonchalantCUNT,,0,@JetBlue she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh,,2015-02-21 18:56:45 -0800,"ÜT: 33.724561,-84.565845",Quito
569328773876871168,negative,1.0,Lost Luggage,0.6742,Delta,,nonchalantCUNT,,0,@JetBlue she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service 👎,,2015-02-21 18:52:11 -0800,"ÜT: 33.724561,-84.565845",Quito
569327066887401473,negative,1.0,Customer Service Issue,0.3606,Delta,,SpedAdvocates,,0,@JetBlue we got our luggage after waiting 40 mins and went home right after. Not very family and ADA friendly waiting that long w no chairs.,,2015-02-21 18:45:24 -0800,"Wellesley, MA",Eastern Time (US & Canada)
569322419036356608,neutral,1.0,,,Delta,,Drzah_,,0,@JetBlue I flew on a flight about 3 months ago. Me and my girlfriend got away with having sex in a restroom. Is it allowed now?,,2015-02-21 18:26:56 -0800,,Central America
569320520728113152,positive,1.0,,,Delta,,laacyyy,,0,@JetBlue thanks so much. Can't wait to fly with you guys :),,2015-02-21 18:19:24 -0800,New Jersey,Quito
569318653792948226,negative,1.0,Late Flight,0.6809,Delta,,AndrewATZ,,0,"@JetBlue Flight 2202 out of JFK, 2 &amp; 1/2 hr delay. I could get over it if it was just  weather reLate Flightd, but considering it's not - Come on",,2015-02-21 18:11:59 -0800,"New York City, NY",Quito
569313006406012928,positive,0.6768,,,Delta,,courtneyx54,,0,"@JetBlue OK, thank you.",,2015-02-21 17:49:32 -0800,Massachusetts,Quito
569312396097003520,positive,1.0,,,Delta,,SusetteAG,,0,@JetBlue thanks for a speedy flight time recovery.,,2015-02-21 17:47:07 -0800,"Miami/Ft. Lauderdale, FL",Eastern Time (US & Canada)
569311730540683264,positive,1.0,,,Delta,,dsgersten,,0,@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice,,2015-02-21 17:44:28 -0800,Southern California,Pacific Time (US & Canada)
569310328862830592,neutral,1.0,,,Delta,,1_7_8_0,,0,@JetBlue Re: Flight 8088 SXM&gt;JFK what time does bus leave hotel on Feb 22?  Mass confusion here.,,2015-02-21 17:38:54 -0800,,
569310202174025729,neutral,0.6729,,0.0,Delta,,courtneyx54,,0,@JetBlue Are we able to change to an Even More Space seat after we've checked in online? Have a flight tmrw and can't seem to change my seat,,2015-02-21 17:38:24 -0800,Massachusetts,Quito
569310070825226241,positive,0.3563,,0.0,Delta,,laacyyy,,0,@JetBlue would you say a delay is more likely? Thanks so much.,,2015-02-21 17:37:52 -0800,New Jersey,Quito
569308292893290496,positive,0.6842,,,Delta,,comicshans,,0,"@JetBlue I did not! She's a woman who's a lead, she was working at gate c26.",,2015-02-21 17:30:48 -0800,"sweatertown, new england",Atlantic Time (Canada)
569307978798645248,neutral,0.6545,,0.0,Delta,,laacyyy,,0,@JetBlue what are the chances of one of your flights leaving at 6am out of Newark nj being Cancelled Flightled tomorrow?,,2015-02-21 17:29:34 -0800,New Jersey,Quito
569307917712805889,positive,0.3519,,0.0,Delta,,Margo221,,0,"@JetBlue If you ""follow"" me, I will be able to DM you.  Thanks.",,2015-02-21 17:29:19 -0800,,Eastern Time (US & Canada)
569305802487439360,neutral,0.3711,,0.0,Delta,,zarrylarou,,0,@JetBlue Tomorrow wouldn’t have been soon enough! Thank you for the info!,,2015-02-21 17:20:55 -0800,NY,Eastern Time (US & Canada)
569305705750114305,negative,0.7158,Customer Service Issue,0.3684,Delta,,MaliceDavericks,,0,"@JetBlue figured it out 4 flight 2morrow. Hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd",,2015-02-21 17:20:32 -0800,"Rochester, NY",
569305409925873664,positive,1.0,,,Delta,,comicshans,,0,@JetBlue I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after Cancelled Flightlations this morning!,,2015-02-21 17:19:21 -0800,"sweatertown, new england",Atlantic Time (Canada)
569304186548047872,positive,0.6756,,0.0,Delta,,Margo221,,0,"@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice✈☺",,2015-02-21 17:14:29 -0800,,Eastern Time (US & Canada)
569303932691984384,negative,1.0,Can't Tell,0.6364,Delta,,MaliceDavericks,,0,"@JetBlue we saw one, he was as useless as the tsa agents who inspected my shoes",,2015-02-21 17:13:29 -0800,"Rochester, NY",
569301593587208193,neutral,0.6591,,,Delta,,dcoadavon,,0,"@JetBlue Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon",,2015-02-21 17:04:11 -0800,San Diego,
569301330306699264,negative,1.0,Customer Service Issue,0.6593,Delta,,MaliceDavericks,,0,@JetBlue disappointed with the missed connection from ROC to SLC and no reimbursement even tho friend who is a pilot said it was due to ATC,,2015-02-21 17:03:08 -0800,"Rochester, NY",
569301025280167936,neutral,0.6461,,0.0,Delta,,lorenbhollander,,0,@JetBlue yes Party is Over 😂,,2015-02-21 17:01:56 -0800,New York City,
569300522705883136,positive,0.6747,,,Delta,,spaceracedjs,,0,@JetBlue thank you!,,2015-02-21 16:59:56 -0800,Brooklyn,Eastern Time (US & Canada)
569300264349364224,positive,1.0,,,Delta,,spaceracedjs,,0,@JetBlue he just went above and beyond to be helpful,,2015-02-21 16:58:54 -0800,Brooklyn,Eastern Time (US & Canada)
569300193503367168,negative,0.6671,Lost Luggage,0.3651,Delta,,spaceracedjs,,0,@JetBlue didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found,,2015-02-21 16:58:37 -0800,Brooklyn,Eastern Time (US & Canada)
569299428068233217,neutral,1.0,,,Delta,,Torontonian5835,,0,@JetBlue that selfie was extreme.,,2015-02-21 16:55:35 -0800,"Toronto, Canada ",Atlantic Time (Canada)
569297850456109056,positive,1.0,,,Delta,,spaceracedjs,,0,@JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know,,2015-02-21 16:49:19 -0800,Brooklyn,Eastern Time (US & Canada)
569296877902041088,positive,1.0,,,Delta,,kaesavga,,0,@JetBlue is the best!  Can't wait to use my travel bank $ for a FUN trip.,,2015-02-21 16:45:27 -0800,metro Boston,Istanbul
569296354607935488,positive,0.6691,,,Delta,,tarapall,,0,@JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend,,2015-02-21 16:43:22 -0800,Long Island/Westchester,Eastern Time (US & Canada)
569294070129930240,positive,0.6595,,0.0,Delta,,Suzanne_BeDell,,0,@JetBlue on the plane now!  Hopefully no longer at the mercy of the playlist!  Thanks!,,2015-02-21 16:34:17 -0800,Boston,
569294014026903552,neutral,0.6779999999999999,,,Delta,,USairNews,,0,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/9bzqZQx8DC,,2015-02-21 16:34:04 -0800,USA,Sydney
569287489883500545,neutral,1.0,,,Delta,,Suzanne_BeDell,,0,@JetBlue Boston gate C12,,2015-02-21 16:08:09 -0800,Boston,
569284887955558401,neutral,1.0,,,Delta,,MichaelBorakove,,0,@JetBlue will I be charged a fee to do so?,,2015-02-21 15:57:48 -0800,,
569284604567228416,neutral,0.6532,,0.0,Delta,,Suzanne_BeDell,,0,@JetBlue thanks. Can you change the music in the boarding gates?,"[42.36726898, -71.01512871]",2015-02-21 15:56:41 -0800,Boston,
569283532167757826,negative,1.0,Customer Service Issue,0.6614,Delta,,SpedAdvocates,,0,@JetBlue what crew? No one here is helping.,,2015-02-21 15:52:25 -0800,"Wellesley, MA",Eastern Time (US & Canada)
569280114296401920,neutral,1.0,,,Delta,,jamescalderwood,,0,@JetBlue The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/ltwhmOL1Dr,"[0.0, 0.0]",2015-02-21 15:38:50 -0800,South Australia,
569280107724050432,negative,1.0,Customer Service Issue,0.6699,Delta,,jsgerson,,0,"@JetBlue If this is customer service, then please call me.",,2015-02-21 15:38:49 -0800,,
569279670048452608,negative,1.0,Lost Luggage,1.0,Delta,,jsgerson,,0,"@JetBlue no, we are at a hotel.  Also, Jetblue lost my daughters luggage.  How do you lose luggage if the plane never actually left!!!",,2015-02-21 15:37:04 -0800,,
569278644943757312,positive,1.0,,,Delta,,sbgblee,,0,@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home.,,2015-02-21 15:33:00 -0800,,
569276518305820672,positive,1.0,,,Delta,,JessicaBurack,,0,@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions.,,2015-02-21 15:24:33 -0800,,
569275935905722368,positive,1.0,,,Delta,,TomServosBlendr,,0,"@JetBlue Thanks for the instant reply, and for still doing first bag free (so important)!",,2015-02-21 15:22:14 -0800,By mile 3 of the NYC Marathon,Eastern Time (US & Canada)
569275580543320064,negative,1.0,longlines,0.6522,Delta,,SpedAdvocates,,0,"@JetBlue lipstick on a pig still a pig. Ur new baggage claim @ SJU is a disaster. No chairs, 20 mins+ wait for baggage. #fail","[18.43615031, -66.00573829]",2015-02-21 15:20:49 -0800,"Wellesley, MA",Eastern Time (US & Canada)
569275554110664705,negative,0.6667,Late Flight,0.3333,Delta,,Evecotto,,0,@JetBlue no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this,,2015-02-21 15:20:43 -0800,,
569275378331717633,neutral,0.6381,,0.0,Delta,,TomServosBlendr,,0,@JetBlue What's your current checked bag price policy?  I fly this coming week and couldn't find anything definitive.,,2015-02-21 15:20:01 -0800,By mile 3 of the NYC Marathon,Eastern Time (US & Canada)
569274492607967232,neutral,1.0,,,Delta,,JessicaBurack,,0,@JetBlue are we scheduled to depart as scheduled?,,2015-02-21 15:16:30 -0800,,
569274123525844994,negative,1.0,longlines,1.0,Delta,,Evecotto,,0,@JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait,,2015-02-21 15:15:02 -0800,,
569274057897730048,neutral,1.0,,,Delta,,camptips,,0,@JetBlue will we be able to watch the Oscars on our flight tomorrow?,,2015-02-21 15:14:46 -0800,,Eastern Time (US & Canada)
569273795850178560,negative,1.0,Late Flight,1.0,Delta,,JessicaBurack,,0,@JetBlue we've been delayed and delayed here in Palm beach... Need to head to Westchester. Can you give me some info?,,2015-02-21 15:13:44 -0800,,
569273785553178624,negative,1.0,Late Flight,0.6689,Delta,,jsgerson,,0,"@JetBlue Hey Jetblue, you stranded an entire plane that was supposed to go to JFK and we are getting restless.  Need better communication!",,2015-02-21 15:13:41 -0800,,
569273777999241216,negative,1.0,Cancelled Flight,1.0,Delta,,jsgerson,,0,"@JetBlue Hey Jetblue, you Cancelled Flightled our flight from ST Maarten to JFK.  Stranded my family in the baggage area and lost my daughters luggage",,2015-02-21 15:13:39 -0800,,
569273297491378176,neutral,1.0,,,Delta,,GreenkidspenWRA,,0,@JetBlue Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?,,2015-02-21 15:11:45 -0800,Grimsby - UK,
569271994212069376,positive,1.0,,,Delta,,geraldineledan,,0,@JetBlue Exciting times ahead! 😁🎉,"[40.67851205, -73.43465391]",2015-02-21 15:06:34 -0800,"Long Island, New York",Eastern Time (US & Canada)
569271364521103361,neutral,1.0,,,Delta,,USairNews,,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Xf9MPnAaJE,,2015-02-21 15:04:04 -0800,USA,Sydney
569271020395241472,negative,1.0,Customer Service Issue,1.0,Delta,,cricketandjoe,,0,@JetBlue your website is seriously horrible and so is your  call center!! Almost makes it tempting to fly someone else!! #sodone,,2015-02-21 15:02:42 -0800,,
569268751008436224,negative,1.0,Late Flight,0.3607,Delta,,sbgblee,,0,@JetBlue why haven't you allowed for flight changes into the NY area airports tonight?  Everyone is saying travel is treacherous.,,2015-02-21 14:53:41 -0800,,
569268455314219008,positive,1.0,,,Delta,,CMichaelGibson,,1,@JetBlue Counting on your flight 989 to get to DC!,,2015-02-21 14:52:30 -0800,Harvard Professor & MD,
569267891721375745,negative,1.0,Late Flight,1.0,Delta,,SusetteAG,,0,"@JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start.",,2015-02-21 14:50:16 -0800,"Miami/Ft. Lauderdale, FL",Eastern Time (US & Canada)
569266679903080448,neutral,0.3456,,0.0,Delta,,CMichaelGibson,,0,@JetBlue You guys need pillows on these rockers to really knock it out of the park ... just sayin ...,,2015-02-21 14:45:27 -0800,Harvard Professor & MD,
569265728408440833,neutral,0.3617,,0.0,Delta,,CMichaelGibson,,1,@JetBlue I sure hope you guys get me to DC to speak tomorrow! &amp; @JohnNosta &amp; @United: I'm winning here with @JetBlue,,2015-02-21 14:41:40 -0800,Harvard Professor & MD,
569262534232039427,negative,1.0,Flight Attendant Complaints,0.3683,Delta,,rosenrj,,0,"@JetBlue there is no supervisor available, so they couldn't do anything.",,2015-02-21 14:28:59 -0800,,
569260955953176578,negative,1.0,Customer Service Issue,1.0,Delta,,rosenrj,,0,"@JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything.",,2015-02-21 14:22:42 -0800,,
569260189486063616,neutral,1.0,,,Delta,,erw12,,0,@JetBlue status of flight 684 from MCO to LGA tomorrow?,,2015-02-21 14:19:40 -0800,,
569259756344487938,neutral,0.6559999999999999,,0.0,Delta,,NicoMancinelli,,0,@jetblue what good with the inflight WiFi?,,2015-02-21 14:17:56 -0800,"ÜT: 41.538301,-74.072016",Eastern Time (US & Canada)
569258404742500353,negative,1.0,Late Flight,0.6667,Delta,,MichaelMontero,,0,@JetBlue - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight?,,2015-02-21 14:12:34 -0800,"Brooklyn, New York",Eastern Time (US & Canada)
569255973958889472,negative,1.0,Customer Service Issue,1.0,Delta,,rosenrj,,0,"@JetBlue we tried. They're not at all helpful. Terrible customer service, at this airport, at least.",,2015-02-21 14:02:55 -0800,,
569254571622727682,negative,1.0,Cancelled Flight,1.0,Delta,,Marc_keting,,0,@JetBlue Tell me at what point will u realize u can't fly into DCA tonight- u Cancelled Flightled the 1pm when will u Cancelled Flight the 5:26,,2015-02-21 13:57:20 -0800,"Washington, DC",Eastern Time (US & Canada)
569254216415481856,negative,1.0,Cancelled Flight,1.0,Delta,,rosenrj,,0,"@JetBlue making a bad situation worse. Cancelled Flighted flight, making us stay overnight in SXM. Won't provide vouchers to stay in a different hotel",,2015-02-21 13:55:56 -0800,,
569253874445492225,neutral,0.6667,,0.0,Delta,,FruminousB,,0,@JetBlue what's the status of flight 1272 diverted to RIC?  When will it depart back for LGA?,,2015-02-21 13:54:34 -0800,,
569253270356664322,negative,1.0,Cancelled Flight,1.0,Delta,,Marc_keting,,0,@JetBlue You already Cancelled Flightled the one b4 us to DCA,,2015-02-21 13:52:10 -0800,"Washington, DC",Eastern Time (US & Canada)
569252657967341569,negative,1.0,Can't Tell,0.7114,Delta,,MichaelBorakove,,0,"@JetBlue It is physically impossible to make it to the airport, and our flight is scheduled to leave in less than 3 hours.",,2015-02-21 13:49:44 -0800,,
569251925482475520,negative,0.6652,Cancelled Flight,0.3434,Delta,,Marc_keting,,0,@JetBlue at what point do u Cancelled Flight flights to DCA- other airlines have already Cancelled Flightled,,2015-02-21 13:46:49 -0800,"Washington, DC",Eastern Time (US & Canada)
569249704543965184,positive,1.0,,,Delta,,delmo75,,0,@JetBlue great flight http://t.co/E0R0NTO4TR,,2015-02-21 13:38:00 -0800,,
569249554236878848,positive,0.654,,0.0,Delta,,delmo75,,0,@JetBlue you can't beat jetblue in space's matter http://t.co/NRpWmGyv3e,,2015-02-21 13:37:24 -0800,,
569248721139048448,positive,0.6531,,,Delta,,contimike,,0,@JetBlue Great thank you!,,2015-02-21 13:34:05 -0800,"New York, sort of!",
569248084934443010,negative,0.6405,Lost Luggage,0.6405,Delta,,contimike,,0,@JetBlue I would like to send an email to Lost and Found at JetBlue JFK; I spoke to them this morning but cannot drive their today.,,2015-02-21 13:31:34 -0800,"New York, sort of!",
569247182475407360,negative,1.0,Customer Service Issue,0.6698,Delta,,jojo929,,0,@JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves.,,2015-02-21 13:27:59 -0800,,
569245707477131264,negative,1.0,Customer Service Issue,0.6667,Delta,,jojo929,,0,@JetBlue send more service agents so all the stranded passengers can be helped!!!🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘,,2015-02-21 13:22:07 -0800,,
569245342421491712,negative,1.0,Can't Tell,0.6636,Delta,,AdamJBerry,,0,@JetBlue hopefully this flight Seattle to Boston 2pm will have wifi. Our first one did not and we had to entertain ourselves! #lizaapproved,,2015-02-21 13:20:40 -0800,Provincetown Ma,Eastern Time (US & Canada)
569244956663148544,positive,1.0,,,Delta,,PatricePinkFile,,0,@JetBlue good to hear. Thx for being responsive.,,2015-02-21 13:19:08 -0800,"Washington, DC",Eastern Time (US & Canada)
569244701875769345,neutral,1.0,,,Delta,,Markjeffries1,,0,@JetBlue Yup. MCO. 82°!!,,2015-02-21 13:18:07 -0800,"40.741909,-73.997189",Eastern Time (US & Canada)
569243807331409920,neutral,1.0,,,Delta,,Markjeffries1,,0,@JetBlue Hey! Check it out!! It's snowing in Boston. Who could have predicted such a thing?! http://t.co/ufyxXkIsa3,,2015-02-21 13:14:34 -0800,"40.741909,-73.997189",Eastern Time (US & Canada)
569243017552375809,negative,1.0,Can't Tell,1.0,Delta,,venkatesh_cr,,0,@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70,,2015-02-21 13:11:26 -0800,Austin Texas,Central Time (US & Canada)
569242143748964353,positive,0.6344,,,Delta,,PGAShowAndrew,,0,"Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad
@JetBlue","[41.05811177, -73.53637216]",2015-02-21 13:07:57 -0800,"Stamford, CT",Eastern Time (US & Canada)
569241776617160704,neutral,1.0,,,Delta,,Markjeffries1,,0,@JetBlue Phew!! Did it!! (Pant. Wheeze) http://t.co/ZPZ78POeON,,2015-02-21 13:06:30 -0800,"40.741909,-73.997189",Eastern Time (US & Canada)
569239947061927938,positive,1.0,,,Delta,,CamiCorreaBal,,0,"@JetBlue thanks so much for help Us, u r amazing!",,2015-02-21 12:59:14 -0800,,Bogota
569238749802074113,neutral,0.672,,,Delta,,RozFortuna,,0,"@JetBlue Thanks, it's for next weekend though so my guess is it will only go higher.",,2015-02-21 12:54:28 -0800,Mannahatta,Eastern Time (US & Canada)
569238666654195714,positive,1.0,,,Delta,,tarapall,,0,@JetBlue #kudos! And we're done and heading to warmer weather!,,2015-02-21 12:54:08 -0800,Long Island/Westchester,Eastern Time (US & Canada)
569238439373234176,neutral,0.7033,,0.0,Delta,,PatricePinkFile,,0,@JetBlue actually flight 1089 not 1098,,2015-02-21 12:53:14 -0800,"Washington, DC",Eastern Time (US & Canada)
569238252676378627,neutral,0.6922,,0.0,Delta,,PatricePinkFile,,0,@JetBlue BOS to DCA 1098 at 7:16 pm.,,2015-02-21 12:52:30 -0800,"Washington, DC",Eastern Time (US & Canada)
569237160886276096,negative,1.0,Can't Tell,0.6543,Delta,,venkatesh_cr,,0,@JetBlue I've been in pricing for 8 years to know that 70 bucks a seat is criminal. 20-30 I understand. #pricing #flying #jetblue #pricewise,,2015-02-21 12:48:09 -0800,Austin Texas,Central Time (US & Canada)
569236960528756737,negative,0.6465,Can't Tell,0.6465,Delta,,T5Sparrow,,0,@JetBlue *cough* #awkward!,,2015-02-21 12:47:21 -0800,JetBlue T5 at JFK,
569236645180018689,negative,1.0,Customer Service Issue,1.0,Delta,,BernardLeCroix,,0,@JetBlue you guys need live chat.,,2015-02-21 12:46:06 -0800,"Providence, RI",Eastern Time (US & Canada)
569236124192931840,negative,0.6458,Flight Booking Problems,0.6458,Delta,,BernardLeCroix,,0,@JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it.,,2015-02-21 12:44:02 -0800,"Providence, RI",Eastern Time (US & Canada)
569235924544045057,positive,1.0,,,Delta,,scrappiedoodle,,0,@JetBlue Awesome! Thank you! ;),,2015-02-21 12:43:14 -0800,Virginia & Cali,
569235825680105472,neutral,1.0,,,Delta,,SenatorA7,,0,@JetBlue Can I bring a compact folding chair like this in a checked bag? http://t.co/9nivw9ftZw,,2015-02-21 12:42:51 -0800,Louie's in the Bronx,Eastern Time (US & Canada)
569235773645410304,negative,1.0,Can't Tell,0.3469,Delta,,beachluvr104,,0,@JetBlue quick ? Why is a person traveling w  a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :/,,2015-02-21 12:42:38 -0800,,Atlantic Time (Canada)
569235531973832704,negative,0.6984,Customer Service Issue,0.6984,Delta,,beachluvr104,,0,@JetBlue got it wish they would communicate more w us,,2015-02-21 12:41:41 -0800,,Atlantic Time (Canada)
569235333050576898,negative,1.0,Late Flight,1.0,Delta,,Swindonsays,,0,@JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue,"[40.64573089, -73.77655727]",2015-02-21 12:40:53 -0800,,Amsterdam
569235156717989888,neutral,1.0,,,Delta,,scrappiedoodle,,0,@JetBlue Using JetBlue miles?,,2015-02-21 12:40:11 -0800,Virginia & Cali,
569234639233142784,negative,1.0,Customer Service Issue,0.3532,Delta,,BernardLeCroix,,0,@JetBlue I guess I have to redo the Flight Booking Problems. Ugh!,,2015-02-21 12:38:08 -0800,"Providence, RI",Eastern Time (US & Canada)
569233861651144704,negative,1.0,Flight Booking Problems,0.6388,Delta,,RozFortuna,,0,@JetBlue that sucks. Oh well.,,2015-02-21 12:35:03 -0800,Mannahatta,Eastern Time (US & Canada)
569233554242080768,negative,1.0,Customer Service Issue,0.6664,Delta,,beachluvr104,,0,@JetBlue she's standing here on her cell no announcements no info #thismosaicnothappy,,2015-02-21 12:33:49 -0800,,Atlantic Time (Canada)
569233440463155201,neutral,0.6826,,0.0,Delta,,scrappiedoodle,,0,@JetBlue Using JetBlue air miles?,,2015-02-21 12:33:22 -0800,Virginia & Cali,
569233260108124160,negative,1.0,Lost Luggage,1.0,Delta,,beachluvr104,,0,@JetBlue someone is here but has no info smh one bag came off  and then nothing,,2015-02-21 12:32:39 -0800,,Atlantic Time (Canada)
569232785786998785,negative,0.6822,Customer Service Issue,0.3485,Delta,,BernardLeCroix,,0,@JetBlue there's is nothing there because apparently I have to connect them for that to be true.,,2015-02-21 12:30:46 -0800,"Providence, RI",Eastern Time (US & Canada)
569231102428250112,neutral,1.0,,,Delta,,scrappiedoodle,,0,@JetBlue Hello! Can you tell me if you currently fly to Hawaii? Thanks!,,2015-02-21 12:24:05 -0800,Virginia & Cali,
569230997650214913,negative,1.0,Lost Luggage,0.6854,Delta,,beachluvr104,,0,@JetBlue can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes,,2015-02-21 12:23:40 -0800,,Atlantic Time (Canada)
569230859896803328,negative,1.0,Customer Service Issue,1.0,Delta,,BernardLeCroix,,0,@JetBlue why wouldn't you just credit it right to my account instead of having a separate sign on. That seems pretty ridiculous.,,2015-02-21 12:23:07 -0800,"Providence, RI",Eastern Time (US & Canada)
569230515833856000,positive,1.0,,,Delta,,Southbeachpapi,,0,@JetBlue thanks for update http://t.co/K7uBOTMr1r,,2015-02-21 12:21:45 -0800,NYC✈️MIA,
569230445654740992,neutral,0.6517,,0.0,Delta,,BernardLeCroix,,0,@JetBlue I clear that folder regularly and JetBlue is white listed so it never got to me.,,2015-02-21 12:21:28 -0800,"Providence, RI",Eastern Time (US & Canada)
569230193220554753,neutral,1.0,,,Delta,,BernardLeCroix,,0,@JetBlue I can't call right now. My baby just fell asleep.,,2015-02-21 12:20:28 -0800,"Providence, RI",Eastern Time (US & Canada)
569229572123680769,positive,0.6686,,,Delta,,AdamJBerry,,1,@JetBlue @amybruni @DIRECTTV but of course! :-) #bestdressed #bluecarpet,,2015-02-21 12:18:00 -0800,Provincetown Ma,Eastern Time (US & Canada)
569229142597771265,negative,0.6591,Can't Tell,0.6591,Delta,,BernardLeCroix,,0,"@JetBlue it seems I never received an ID, just a password.",,2015-02-21 12:16:18 -0800,"Providence, RI",Eastern Time (US & Canada)
569229104286986240,neutral,1.0,,,Delta,,RozFortuna,,0,@JetBlue yesterday's deal?,,2015-02-21 12:16:08 -0800,Mannahatta,Eastern Time (US & Canada)
569229091657936896,neutral,0.6472,,0.0,Delta,,RozFortuna,,0,@JetBlue so yesterday a flight I wanted to Chicago was on sale within my points range and today it isn't. Any way you guys can still honor,,2015-02-21 12:16:05 -0800,Mannahatta,Eastern Time (US & Canada)
569228412159721473,neutral,0.6669,,0.0,Delta,,BernardLeCroix,,0,@JetBlue I have an email that says I have to sign on to the travel bank?  How do I that?,,2015-02-21 12:13:23 -0800,"Providence, RI",Eastern Time (US & Canada)
569227490046164992,negative,0.6822,Can't Tell,0.3629,Delta,,BernardLeCroix,,0,"@JetBlue yes, last month when Boston got the first big snow storm and my flight was Cancelled Flightled.",,2015-02-21 12:09:44 -0800,"Providence, RI",Eastern Time (US & Canada)
569226460281610241,negative,1.0,Can't Tell,0.6405,Delta,,BernardLeCroix,,0,@JetBlue where did my travel bank credit go?  I can't call you right now.,,2015-02-21 12:05:38 -0800,"Providence, RI",Eastern Time (US & Canada)
569224171303145473,positive,0.6489,,,Delta,,Destructiff,,0,@jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age &amp; I said 30. We giggled. #goodgenes #ilookyoung,,2015-02-21 11:56:32 -0800,NYC ,Atlantic Time (Canada)
569223830759059458,positive,0.693,,,Delta,,ejhart6,,0,"@JetBlue Thanks. Still booked our trip 3/13-17 LB to SLC to see grand kids.  Just very frustrating. Tried app, web, etc. Still love u guys!",,2015-02-21 11:55:11 -0800,"Fullerton, CA",
569222694778105857,positive,1.0,,,Delta,,joycefelixes,,0,@JetBlue thank you! I'm excited to fly with you for the first time.,,2015-02-21 11:50:40 -0800,,Eastern Time (US & Canada)
569222108200476672,positive,1.0,,,Delta,,ItsLaLoca,,0,Thank U 😘 “@JetBlue: @ItsLaLoca But of course! Safety is always 1st!  We'll make sure to handle her with CARE and LOVE!  :)”,,2015-02-21 11:48:20 -0800,"ÜT: 27.947395,-82.215546",Eastern Time (US & Canada)
569221909231104000,positive,0.6593,,,Delta,,Cau3cau3,,0,@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!,,2015-02-21 11:47:33 -0800,,
569219656482824192,negative,1.0,Customer Service Issue,0.6842,Delta,,ejhart6,,0,"@JetBlue Love your airline...hate your website.  Just tried to book 2 tickets (1 w miles, 1 w/out).  Absolute joke.   Needs a lot of work!",,2015-02-21 11:38:36 -0800,"Fullerton, CA",
569215076655214592,neutral,1.0,,,Delta,,xmorera,,0,@JetBlue  What are your rules on checked baggage and carry ons from SLC to SJO?,"[0.0, 0.0]",2015-02-21 11:20:24 -0800,Costa Rica,Central America
569213183455563776,positive,1.0,,,Delta,,kaitlynrosati,,0,@JetBlue thanks so much for your condolences and quick response. It is very much appreciated,,2015-02-21 11:12:53 -0800,CONCRETE JUNGLE,Pacific Time (US & Canada)
569211529880576001,neutral,1.0,,,Delta,,Farehack,,0,@jetblue @viraltech creates institutional quality machine driven JetBlue Revenue predictive analytics and forecasts using public Big Data ;),,2015-02-21 11:06:18 -0800,,
569204185318723584,positive,1.0,,,Delta,,Margo221,,1,@JetBlue Thank you Alicia!  #ExceptionalService,,2015-02-21 10:37:07 -0800,,Eastern Time (US & Canada)
569200983173156864,negative,1.0,Lost Luggage,0.6383,Delta,,CamiCorreaBal,,0,"@JetBlue yes, We have de baggage claim, I'm so sad for the baggage and how They treat Us 😞 please we need That baggage",,2015-02-21 10:24:24 -0800,,Bogota
569199676282564609,negative,1.0,Lost Luggage,1.0,Delta,,CamiCorreaBal,,0,"@JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogotá today, Colombian employees treated us badly , need help please",,2015-02-21 10:19:12 -0800,,Bogota
569196231546830848,negative,1.0,Customer Service Issue,1.0,Delta,,bizymom815,,0,@JetBlue No changes made. My son's pass printed on same conf #. Just mine not print after I expressed disapptment w/ JetBlue,,2015-02-21 10:05:31 -0800,,Quito
569195394065952768,negative,1.0,Cancelled Flight,1.0,Delta,,MTJaeckel,,0,@JetBlue Cancelled Flighted 😢,,2015-02-21 10:02:11 -0800,,
569191875271372801,negative,1.0,Customer Service Issue,1.0,Delta,,bizymom815,,0,"@JetBlue You have very unhappy customer. After waiting 20 min on hold, rude &amp; uncaring rep has now frozen my acct. can't print bdng pass!",,2015-02-21 09:48:12 -0800,,Quito
569191191448817664,neutral,0.6582,,0.0,Delta,,kaitlynrosati,,0,@JetBlue minutes to spare.,,2015-02-21 09:45:29 -0800,CONCRETE JUNGLE,Pacific Time (US & Canada)
569191124373520384,negative,1.0,Can't Tell,1.0,Delta,,kaitlynrosati,,0,"@JetBlue the first place but I really didn't need the extra stress at this already terrible time. Oh by the way, I made the flight with 30",,2015-02-21 09:45:13 -0800,CONCRETE JUNGLE,Pacific Time (US & Canada)
569190933297807360,negative,1.0,Customer Service Issue,0.6552,Delta,,kaitlynrosati,,0,"@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in",,2015-02-21 09:44:28 -0800,CONCRETE JUNGLE,Pacific Time (US & Canada)
569190811113525249,negative,1.0,Flight Attendant Complaints,0.6667,Delta,,kaitlynrosati,,0,@JetBlue serious attitude. I was in the fault for running a tad behind but before she even knew my name or my flight info she ASSURED Me,,2015-02-21 09:43:59 -0800,CONCRETE JUNGLE,Pacific Time (US & Canada)
569190678758080512,negative,1.0,longlines,0.3723,Delta,,kaitlynrosati,,0,"@JetBlue I fly w/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a",,2015-02-21 09:43:27 -0800,CONCRETE JUNGLE,Pacific Time (US & Canada)
569189652080533504,neutral,1.0,,,Delta,,j_romaine,,0,@JetBlue Even 5 years after the earthquake...Haiti still needs helps in rebuilding #flyingitforward,,2015-02-21 09:39:22 -0800,Coming to a City Near You!,
569188266089381888,positive,1.0,,,Delta,,clementeworks,,0,@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.,,2015-02-21 09:33:52 -0800,"face, space",America/New_York
569187541120724992,neutral,0.6792,,,Delta,,MarkWeprin,,0,@JetBlue yup 33036 feet. But no selfie.,,2015-02-21 09:30:59 -0800,"Queens, New York ",Eastern Time (US & Canada)
569185441171316737,positive,0.6652,,,Delta,,princessmarapao,,0,@JetBlue mission accomplished: gave @paulgordonbrown  a hug http://t.co/LT1pYKfvRq,,2015-02-21 09:22:38 -0800,"Virginia Beach, VA",Eastern Time (US & Canada)
569184255399620608,neutral,0.6842,,,Delta,,kbosspotter,,0,@JetBlue the you above all commercials? Like the legroom one,,2015-02-21 09:17:56 -0800,Logan International Airport,Atlantic Time (Canada)
569179937841815553,neutral,0.6581,,,Delta,,princessmarapao,,0,@JetBlue Will do.  I'll tell him you say hey.,,2015-02-21 09:00:46 -0800,"Virginia Beach, VA",Eastern Time (US & Canada)
569178210325430272,neutral,0.6837,,,Delta,,EDTakeDown,,0,"@JetBlue my wife and I booked last minute flights for a funeral separately, but we would like seats 2gether, can you do this if we DM conf#s",,2015-02-21 08:53:54 -0800,New York,Eastern Time (US & Canada)
569177868221202432,positive,1.0,,,Delta,,jaredmooreski,,0,@JetBlue ok thank you for the quick response JetBlue still the best comp,,2015-02-21 08:52:33 -0800,,
569176746735632384,positive,0.6469,,,Delta,,princessmarapao,,0,"@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb",,2015-02-21 08:48:05 -0800,"Virginia Beach, VA",Eastern Time (US & Canada)
569175278255284224,negative,0.6598,Flight Booking Problems,0.3505,Delta,,jaredmooreski,,0,@JetBlue flying to Denver March 1st and my flight itenary keeps getting changed what the heck...booked the trip 3 months ago,,2015-02-21 08:42:15 -0800,,
569174723877146625,negative,0.6725,Customer Service Issue,0.6725,Delta,,onlyfordisplay_,,0,@jetblue had me on hold foreverrrrrr,,2015-02-21 08:40:03 -0800,new york.,
569168865256546304,negative,1.0,Late Flight,0.6526,Delta,,thisismysound,,0,"@JetBlue NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw.",,2015-02-21 08:16:46 -0800,DC,Quito
569168473194041344,negative,1.0,Cancelled Flight,1.0,Delta,,thisismysound,,0,@JetBlue waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight &amp; then Cancelled FlightLED IT. How can you fix this?,,2015-02-21 08:15:13 -0800,DC,Quito
569158629443502081,neutral,0.667,,,Delta,,JetBlueNews,,0,@JetBlue Fliers to Gain Access to WSJ Content - Analyst Blog - Nasdaq http://t.co/dWEse7Xidr,,2015-02-21 07:36:06 -0800,USA,Sydney
569157073906176000,positive,1.0,,,Delta,,RachelLCoppola,,0,@JetBlue oh definitely. I kind of only fly JetBlue.,,2015-02-21 07:29:55 -0800,LA & Boston,Eastern Time (US & Canada)
569156321636847617,negative,0.7024,Bad Flight,0.7024,Delta,,ThatJasonEaton,,0,@JetBlue if you want to fly in a storm that's your right. But give us the choice. We have kids and don't want to chance it. #nixchangefees,,2015-02-21 07:26:56 -0800,,
569154503188070400,positive,1.0,,,Delta,,Amaznred,,0,@JetBlue thanks for getting me to Orlando early #happiness,"[28.42301907, -81.29654204]",2015-02-21 07:19:42 -0800,,
569153142526332930,neutral,0.6508,,,Delta,,staceylking,,1,"@JetBlue Port-Au-Prince, Haiti for continued food distribution, medical supplies, &amp; orphan care!  #flyingitforward http://t.co/fn2QXybT9K",,2015-02-21 07:14:18 -0800,"boise, idaho",
569152332765667328,neutral,1.0,,,Delta,,staceylking,,1,@JetBlue while in Haiti Id do food distribution for hundreds of hungry kids in nearby villages. #flyingitforward http://t.co/lTf2quD3Xc,,2015-02-21 07:11:05 -0800,"boise, idaho",
569152074052542464,neutral,0.6598,,,Delta,,staceylking,,0,"@JetBlue I'd go back to Haiti to deliver shoes, books&amp;medicine to kids I met in orphanage last year. #flyingitforward http://t.co/pGoeUXnsPI",,2015-02-21 07:10:03 -0800,"boise, idaho",
569150828952444928,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Airways Now Covered by Bank of America (JBLU) - Dakota Financial News http://t.co/WOwxhpU5qv,,2015-02-21 07:05:06 -0800,USA,Sydney
569146861082161152,neutral,1.0,,,Delta,,domitilarodrig1,,0,@JetBlue I would like to receive offers.,,2015-02-21 06:49:20 -0800,,
569146084632760320,neutral,1.0,,,Delta,,joespurr,,0,"@JetBlue may I check my 17-month-old child's fold-up crib for free on my flight tomorrow, similar to your policy for infant car seats?",,2015-02-21 06:46:15 -0800,"Cambridge, MA",Eastern Time (US & Canada)
569144474359738368,neutral,1.0,,,Delta,,corinahe,,0,"@JetBlue offers free flights for ""Fly it Forward"" campaign http://t.co/Yh1KZkYZrR http://t.co/wmO6tKqhXp via @usatodaytravel #travel #cause",,2015-02-21 06:39:51 -0800,USA,Central Time (US & Canada)
569143699017371649,neutral,0.6637,,0.0,Delta,,RoyalVestige,,0,@JetBlue When are you guys doing a dualcam with @RedReserve ?,,2015-02-21 06:36:46 -0800,Sub to me! ,Solomon Is.
569143528397254656,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Airways Stock Rating Lowered by Vetr Inc. (JBLU) - Dakota Financial News http://t.co/QW2eBEEMVg,,2015-02-21 06:36:06 -0800,USA,Sydney
569138202424025088,negative,1.0,Late Flight,1.0,Delta,,alexlmichael,,0,@JetBlue you #fail. Snow coming to DC area. Tried to get on earlier flight. You refused. Now flight 6.5 hours delayed. Greedy and foolish.,,2015-02-21 06:14:56 -0800,Washington DC,Eastern Time (US & Canada)
569132246810144769,neutral,1.0,,,Delta,,thepointskid,,0,@JetBlue do you have a waiver for NY weather today?,,2015-02-21 05:51:16 -0800,New York,Eastern Time (US & Canada)
569130620963696640,positive,0.7128,,,Delta,,triniluv81,,0,@JetBlue got it. Thanks,,2015-02-21 05:44:48 -0800,"Troy, NY",Eastern Time (US & Canada)
569126841354743809,negative,0.3898,Can't Tell,0.3898,Delta,,benjaminokeefe,,0,“@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat?”Unfortunately yes ❄️⛄️ #WereNotinCaliAnymore,,2015-02-21 05:29:47 -0800,,Eastern Time (US & Canada)
569125697530101760,positive,1.0,,,Delta,,Dress4YesConJax,,0,"@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth 👍👍 😊 #happytweet",,2015-02-21 05:25:14 -0800,NYC ,
569125454684278785,neutral,0.6733,,,Delta,,Ajok81,,0,@JetBlue going to San Juan!,,2015-02-21 05:24:16 -0800,,
569122341797691392,negative,1.0,Customer Service Issue,0.6869,Delta,,JessBarbalato,,0,@jetblue is the website down? Can't print boarding pass,,2015-02-21 05:11:54 -0800,,Eastern Time (US & Canada)
569121160149012480,positive,1.0,,,Delta,,mike_baskin,,0,"@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf ""Breaking Barriers To a Clean Energy Future""",,2015-02-21 05:07:12 -0800,"Cambridge, MA",
569118085245898752,positive,0.6931,,,Delta,,PilardelMaria,,0,@JetBlue Thanks!,,2015-02-21 04:54:59 -0800,#theBronx ,Central Time (US & Canada)
569114409613860864,neutral,1.0,,,Delta,,takenn54,,0,@JetBlue are you going to be giving travel agent rates to those who hold an Iata card ???,,2015-02-21 04:40:23 -0800,"Albany,NY",Eastern Time (US & Canada)
569113910776881152,positive,1.0,,,Delta,,KimSinanovic,,0,@JetBlue Thanks for the complimentary upgrade to first.  You are the best!,,2015-02-21 04:38:24 -0800,,
569113328724807680,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/FFc13zYGJS,,2015-02-21 04:36:05 -0800,USA,Sydney
569109515657826304,positive,1.0,,,Delta,,kerrymflynn,,1,"@JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)",,2015-02-21 04:20:56 -0800,"New York, NY",Quito
569103956795904000,positive,1.0,,,Delta,,AeroJobMarket,,0,"@JetBlue @Airbus  Wow, awesome videos guys https://t.co/dbcvEPn5QC Great work. #Bluemanity #CoreValues  #Passion #AeroJobMarket #avgeek",,2015-02-21 03:58:51 -0800,Worldwide,London
569102757875077121,positive,1.0,,,Delta,,AeroJobMarket,,0,@JetBlue @Airbus Wow what an amazing video https://t.co/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket,,2015-02-21 03:54:05 -0800,Worldwide,London
569096740676222976,positive,1.0,,,Delta,,Michael_Lytle,,0,@JetBlue today my family gets to experience #mosaic status w/ me! #LifeIsGood,,2015-02-21 03:30:10 -0800,"Salem, NH",Eastern Time (US & Canada)
569091868153253888,neutral,0.6503,,,Delta,,Galapaghxst,,0,@JetBlue real shit my nigga north don't play around!,,2015-02-21 03:10:49 -0800,,
569091378438746112,positive,0.6394,,,Delta,,mutantgatto,,0,@JetBlue word thanks,,2015-02-21 03:08:52 -0800,ravioli,Eastern Time (US & Canada)
569087442092826624,neutral,1.0,,,Delta,,mutantgatto,,0,@JetBlue by any chance do u offer fresh guacamole on your flights,,2015-02-21 02:53:13 -0800,ravioli,Eastern Time (US & Canada)
569083604216623104,neutral,0.6526,,,Delta,,tammyterez,,0,@JetBlue Get me out of this 7 degree weather...here we go! #westpalmbeachbound  🌞✈️👸,,2015-02-21 02:37:58 -0800,New York ,Eastern Time (US & Canada)
569083132353204224,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Airways Lowered to Strong Sell at Vetr Inc. (JBLU) - Mideast Time http://t.co/yMMH9k4CBr,,2015-02-21 02:36:06 -0800,USA,Sydney
569076569983086592,neutral,1.0,,,Delta,,theycallme_HH,,0,@JetBlue Thank you ! What about Paris ? Could we arrange something from there ?,"[0.0, 0.0]",2015-02-21 02:10:01 -0800,Orleans/Tarpon Springs/London,Amsterdam
569075196117839872,neutral,1.0,,,Delta,,theycallme_HH,,0,@JetBlue we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG,"[0.0, 0.0]",2015-02-21 02:04:34 -0800,Orleans/Tarpon Springs/London,Amsterdam
569068027917922304,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Fliers to Gain Access to WSJ Content - @zacks_com http://t.co/GouzrdT7ZF,,2015-02-21 01:36:05 -0800,USA,Sydney
569066946433581056,negative,0.674,Late Flight,0.674,Delta,,chelseylamwatt,,0,"@JetBlue It's not ideal, but it's okay. Better Late Flight than never! :)",,2015-02-21 01:31:47 -0800,"New York, NY | Orlando, FL",Eastern Time (US & Canada)
569046984369111041,negative,1.0,Lost Luggage,1.0,Delta,,mattwheeler,,0,"@JetBlue yeah that's all been done. Define ""incidentals""? How much can I spend on gear so this trip is not a waste?","[40.64342444, -111.49392569]",2015-02-21 00:12:28 -0800,"New York, NY",Eastern Time (US & Canada)
569044397645385728,negative,1.0,Lost Luggage,1.0,Delta,,mattwheeler,,0,@JetBlue so you guys lost my bag that had all my ski gear in it. I flew here from NYC to ski. Should I buy new stuff tomorrow? ...,"[40.64339686, -111.49337274]",2015-02-21 00:02:11 -0800,"New York, NY",Eastern Time (US & Canada)
569036471232892929,positive,0.6742,,,Delta,,traciglee,,0,"@JetBlue 162, SMF to JFK!",,2015-02-20 23:30:41 -0800,"New York, NY",Eastern Time (US & Canada)
569017837576069120,neutral,0.6039,,,Delta,,woawABQ,,0,"@JetBlue If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh",,2015-02-20 22:16:38 -0800,"Albuquerque, NM",
569006801192161280,neutral,0.3602,,0.0,Delta,,jmoalmawali,,0,@JetBlue thanks anyways @SouthwestAir has my back! Awesome rate &amp; amazing customer service #nomoreaggravation,,2015-02-20 21:32:47 -0800,Boston,
569005006902468608,negative,1.0,Customer Service Issue,1.0,Delta,,jmoalmawali,,0,@JetBlue on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people,,2015-02-20 21:25:39 -0800,Boston,
569003837975089152,negative,1.0,Customer Service Issue,1.0,Delta,,jmoalmawali,,0,@JetBlue you're customer service is terrible. #NeverAgain #flywhonotblue,,2015-02-20 21:21:01 -0800,Boston,
569003165984534528,negative,1.0,Late Flight,0.6617,Delta,,thatsmypotpie,,0,@JetBlue now we are delayed until 1:02! This is ridiculous,,2015-02-20 21:18:20 -0800,Central Perk,Eastern Time (US & Canada)
569002746117902336,negative,1.0,Flight Attendant Complaints,1.0,Delta,,genna_campos,,0,@JetBlue you're flight attendants suck and are always rude :( 4th bad experience with JetBlue tonight :/,,2015-02-20 21:16:40 -0800,,Eastern Time (US & Canada)
568996575617409026,negative,1.0,Late Flight,0.6404,Delta,,AMakuh,,0,@JetBlue says the person who hasn't been delayed for hours and now sitting on a runway with a wailing baby ;),,2015-02-20 20:52:09 -0800,,
568995644276383744,negative,1.0,Late Flight,1.0,Delta,,cindydavis_,,0,"@JetBlue flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. Air travel at its best.",,2015-02-20 20:48:27 -0800,New York,Atlantic Time (Canada)
568993773277069312,neutral,0.3363,,0.0,Delta,,KoolieAshSays,,0,@JetBlue oh. Makes sense. My bad.,"[40.88529232, -73.856635]",2015-02-20 20:41:01 -0800,"ÜT: 17.9889591,-76.7712636",Pacific Time (US & Canada)
568993159419535360,negative,1.0,Can't Tell,0.6761,Delta,,thatsmypotpie,,0,@JetBlue 1242 now?! I may cry!,,2015-02-20 20:38:35 -0800,Central Perk,Eastern Time (US & Canada)
568992314296819712,negative,0.662,Flight Booking Problems,0.662,Delta,,KoolieAshSays,,0,@JetBlue why won't the site let me book tickets for nov for jfk to kin?,"[40.88539964, -73.85658056]",2015-02-20 20:35:13 -0800,"ÜT: 17.9889591,-76.7712636",Pacific Time (US & Canada)
568991695917834240,negative,1.0,Late Flight,1.0,Delta,,jcran72,,0,@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work.  #flt348,,2015-02-20 20:32:46 -0800,Long Beach,
568987540155453440,positive,1.0,,,Delta,,LustyLovah,,0,@JetBlue of course !!!!,,2015-02-20 20:16:15 -0800,Where my pockets can take me,Quito
568984446487166976,positive,1.0,,,Delta,,FerrisSalameh,,0,@JetBlue thank you,"[40.7171667, -73.96415608]",2015-02-20 20:03:57 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
568983580585517056,positive,0.7263,,,Delta,,TumbaSherman,,0,@JetBlue thanks! I'll do it.,,2015-02-20 20:00:31 -0800,Ft. Lauderdale,Eastern Time (US & Canada)
568983464172584960,negative,0.6252,Bad Flight,0.3307,Delta,,TumbaSherman,,0,@JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially,,2015-02-20 20:00:03 -0800,Ft. Lauderdale,Eastern Time (US & Canada)
568983310438805505,positive,1.0,,,Delta,,corradokid,,0,@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service.,,2015-02-20 19:59:27 -0800,"New York, NY",Eastern Time (US & Canada)
568982494676172800,neutral,1.0,,,Delta,,FerrisSalameh,,0,"@JetBlue since high likelihood of snow at time of flight tomorrow, any chance I can rebook for Sunday?","[40.71716644, -73.96426215]",2015-02-20 19:56:12 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
568977430439817216,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue: DCA to Nantucket - Washington Business Journal http://t.co/ebxC94kFJD,,2015-02-20 19:36:05 -0800,USA,Sydney
568976617453658113,positive,0.7047,,,Delta,,airtraffic01,,0,@JetBlue thanks!,,2015-02-20 19:32:51 -0800,Bushwood,
568974681115459584,neutral,1.0,,,Delta,,airtraffic01,,0,"@JetBlue Traveling with two kids tomorrow (ages 7 and 4) domestic, do they need birth certificates to check in at airport?",,2015-02-20 19:25:09 -0800,Bushwood,
568974096161234946,positive,1.0,,,Delta,,joel_betances,,0,@JetBlue thank you so much for your effort,,2015-02-20 19:22:50 -0800,new york,
568973348840943616,positive,1.0,,,Delta,,thatsmypotpie,,0,@JetBlue thanks for letting us know. Hoping for no more delays!,,2015-02-20 19:19:52 -0800,Central Perk,Eastern Time (US & Canada)
568972783234912257,negative,0.6854,Late Flight,0.3512,Delta,,thatsmypotpie,,0,@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays!,,2015-02-20 19:17:37 -0800,Central Perk,Eastern Time (US & Canada)
568970344154836993,neutral,1.0,,,Delta,,thatsmypotpie,,0,@JetBlue flight 1183 to Orlando.,,2015-02-20 19:07:55 -0800,Central Perk,Eastern Time (US & Canada)
568969600559226880,negative,1.0,Late Flight,1.0,Delta,,thatsmypotpie,,0,"@JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?",,2015-02-20 19:04:58 -0800,Central Perk,Eastern Time (US & Canada)
568968141814046720,neutral,1.0,,,Delta,,joel_betances,,0,@JetBlue my phone number when you have any news for me is (631)891-5722,,2015-02-20 18:59:10 -0800,new york,
568968059517411329,negative,1.0,Late Flight,0.3398,Delta,,jcran72,,0,@JetBlue flight 348 is a freaking nightmare tonight #sittingonthetarmac #delay,,2015-02-20 18:58:50 -0800,Long Beach,
568967907042037761,neutral,1.0,,,Delta,,DKHurts,,0,@JetBlue 😭 I used points can I get them back if I decide not to go?,,2015-02-20 18:58:14 -0800,Brooklyn!,
568967902520590337,neutral,1.0,,,Delta,,joel_betances,,0,@JetBlue is that one on the picture http://t.co/lxwbsfxfj0,,2015-02-20 18:58:13 -0800,new york,
568965774649520128,negative,0.3477,Late Flight,0.3477,Delta,,ThatJasonEaton,,0,@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!,,2015-02-20 18:49:46 -0800,,
568964945259466752,positive,0.6596,,,Delta,,farms122,,0,@JetBlue thanks!!,,2015-02-20 18:46:28 -0800,,Eastern Time (US & Canada)
568964635103076354,neutral,0.6383,,0.0,Delta,,tsmit,,0,@JetBlue can you share where it is coming from?,,2015-02-20 18:45:14 -0800,"Boston, MA",Eastern Time (US & Canada)
568963192489029632,neutral,0.3469,,0.0,Delta,,tsmit,,0,@JetBlue weather where?  It's 60 in SFO and flight 834 is still on time to boston.,,2015-02-20 18:39:30 -0800,"Boston, MA",Eastern Time (US & Canada)
568962000614658048,neutral,0.6612,,0.0,Delta,,dlewis2412,,0,“@JetBlue: @dlewis2412 Sorry! Please ask Inflght if there is an open seat you can move to.” Will do!,,2015-02-20 18:34:46 -0800,As global as possible,Atlantic Time (Canada)
568961738596462593,negative,1.0,Late Flight,1.0,Delta,,tsmit,,0,@JetBlue whats going on with flight 2034.  Delayed beyond 834.  Shouldnt thre flights switch at that point?,,2015-02-20 18:33:43 -0800,"Boston, MA",Eastern Time (US & Canada)
568961404067164160,positive,0.6551,,,Delta,,KTrerotola,,0,@JetBlue thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed,,2015-02-20 18:32:24 -0800,"Boston, MA",Eastern Time (US & Canada)
568961064651460608,negative,1.0,Bad Flight,0.6882,Delta,,dlewis2412,,0,@JetBlue what's up with the broken tv in seat 6F on flight 1818 today? Planned to catch the @cavs game!!! Nooooo,,2015-02-20 18:31:03 -0800,As global as possible,Atlantic Time (Canada)
568960315888668672,neutral,1.0,,,Delta,,MadameMaryAnn,,0,@JetBlue April 6th. Anything specific I should know for my first flight?,"[43.3230125, -73.64314219]",2015-02-20 18:28:04 -0800,Upstate New York,Eastern Time (US & Canada)
568960217976864769,negative,1.0,Customer Service Issue,1.0,Delta,,joel_betances,,0,@JetBlue I bein calling JetBlue no respond I leave my number no call back I think JetBlue is loosing a customer,,2015-02-20 18:27:41 -0800,new york,
568959170730266624,negative,1.0,Bad Flight,1.0,Delta,,TumbaSherman,,0,@JetBlue I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http://t.co/Nh2i9ZlzMk,,2015-02-20 18:23:31 -0800,Ft. Lauderdale,Eastern Time (US & Canada)
568958770849705984,negative,0.3537,Late Flight,0.3537,Delta,,TraveLifeLove,,0,Made it to #Costa #Rica and back @JetBlue Missing it already!  #Pura #Vida!,,2015-02-20 18:21:56 -0800,The World,Eastern Time (US & Canada)
568956535679758337,neutral,1.0,,,Delta,,KTrerotola,,0,"@JetBlue me again :) you don't have ABC on Inflight TV, do you? (If so, what channel? #SharkTank is on!)",,2015-02-20 18:13:03 -0800,"Boston, MA",Eastern Time (US & Canada)
568955324511563776,negative,0.6652,Bad Flight,0.3446,Delta,,TumbaSherman,,2,@JetBlue love you guys. You know that. But I paid for prem. wifi toplay @vainglorygame. No go. Ping terrible / up too http://t.co/CmjRIWOP7O,,2015-02-20 18:08:14 -0800,Ft. Lauderdale,Eastern Time (US & Canada)
568955077165260800,positive,0.632,,0.0,Delta,,innovatefitnow,,0,@JetBlue saved the day:) @Expedia lost a costumer #jetblue #makingthingseasy #feelbetter,,2015-02-20 18:07:15 -0800,,
568944962311626752,neutral,1.0,,,Delta,,BillyKace,,0,@JetBlue 266 at LGB in Sunny So Cal http://t.co/V015PK7DSi,"[33.8117407, -118.1628]",2015-02-20 17:27:04 -0800,,Pacific Time (US & Canada)
568944928266412032,neutral,1.0,,,Delta,,kbosspotter,,0,@JetBlue do you think snow in boston on 2/24 will effect my flight?,,2015-02-20 17:26:56 -0800,Logan International Airport,Atlantic Time (Canada)
568944687077199872,neutral,1.0,,,Delta,,Bones2245,,0,@JetBlue @markie_post I'd like to see Markie too.,,2015-02-20 17:25:58 -0800,Earth,Central Time (US & Canada)
568940704451289089,neutral,1.0,,,Delta,,SassmasterJosh,,0,@JetBlue who do you think is gonna win Mayweather or Pacquiao?,,2015-02-20 17:10:09 -0800,.,Pacific Time (US & Canada)
568940291530493952,negative,1.0,Late Flight,1.0,Delta,,JordantheJew,,0,@JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst,,2015-02-20 17:08:30 -0800,"New York, NY",Eastern Time (US & Canada)
568937402837786625,positive,1.0,,,Delta,,misschris715,,0,@JetBlue yes! Terra blue chips were my favorite. :),,2015-02-20 16:57:01 -0800,"los angeles, ca",Pacific Time (US & Canada)
568932998051016704,positive,1.0,,,Delta,,greggweiss,,0,"@JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!",,2015-02-20 16:39:31 -0800,"Hastings on Hudson, NY",Eastern Time (US & Canada)
568932129872039936,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Airways Corporation Insider Trading Update - Rock Hill Daily http://t.co/vvzkSMFKVw,,2015-02-20 16:36:04 -0800,USA,Sydney
568931762518110208,neutral,0.68,,0.0,Delta,,KTrerotola,,0,@JetBlue thanks! I only loose 'em at airports...1st time we found it. I think @fitbit needs to make flexes that stay on when carrying bags!,,2015-02-20 16:34:37 -0800,"Boston, MA",Eastern Time (US & Canada)
568931575980814336,negative,1.0,Late Flight,1.0,Delta,,pseudomachine,,0,@JetBlue I don't have enough hands to count the number of times something like this has delayed my flight with you guys. Very disappointed.,,2015-02-20 16:33:52 -0800,New York City,Eastern Time (US & Canada)
568930822952103938,negative,1.0,Customer Service Issue,0.6376,Delta,,KTrerotola,,0,@JetBlue just called that number and left message. Are you at to pass along message to team too?,,2015-02-20 16:30:53 -0800,"Boston, MA",Eastern Time (US & Canada)
568929935273930752,positive,0.6846,,,Delta,,hgeronemus,,0,"Cool! ""@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http://t.co/sGckBopATA”","[26.07159064, -80.14770942]",2015-02-20 16:27:21 -0800,"Fort Lauderdale, FL",Eastern Time (US & Canada)
568929608566837249,positive,1.0,,,Delta,,greggweiss,,0,@JetBlue Love you guys sooooooo much. Ridiculously appreciated! A+ service!,,2015-02-20 16:26:03 -0800,"Hastings on Hudson, NY",Eastern Time (US & Canada)
568928817651167232,negative,1.0,Late Flight,1.0,Delta,,greggweiss,,0,@JetBlue Any option for luggage assistance on the ground at HPN? Flight 2168 delayed 2+ hours &amp; we will have 2 sleeping kids when we land,,2015-02-20 16:22:54 -0800,"Hastings on Hudson, NY",Eastern Time (US & Canada)
568927427847544833,negative,1.0,Lost Luggage,1.0,Delta,,KTrerotola,,0,@JetBlue can you ask SLC checkin/bag drop if they found a dark blue/blackish fit bit flex? Would've lost it there around 445pm MT,,2015-02-20 16:17:23 -0800,"Boston, MA",Eastern Time (US & Canada)
568926268772581377,positive,1.0,,,Delta,,ChicoArtist,,1,"@JetBlue you are officially my favorite, thank you for the wonderful service at JFK",,2015-02-20 16:12:47 -0800,,Pacific Time (US & Canada)
568925181848227840,negative,1.0,Late Flight,0.6748,Delta,,pseudomachine,,0,@JetBlue seriously?? What is going on?! http://t.co/mTHM9waObu,,2015-02-20 16:08:28 -0800,New York City,Eastern Time (US & Canada)
568924781837455360,negative,1.0,Late Flight,1.0,Delta,,farms122,,0,@JetBlue any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1/2 hour delay?,,2015-02-20 16:06:52 -0800,,Eastern Time (US & Canada)
568924327275401218,positive,0.6544,,,Delta,,JetBlueNews,,0,@JetBlue Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http://t.co/C7tpdKqULM,,2015-02-20 16:05:04 -0800,USA,Sydney
568921315069042688,positive,0.6669,,,Delta,,Laneit360,,0,@JetBlue thanks...,,2015-02-20 15:53:06 -0800,Here & There,Eastern Time (US & Canada)
568920810947272704,negative,0.653,longlines,0.3513,Delta,,noplasticshower,,0,.@JetBlue i'm sorry.  Boarding chaos is underway.  Please query again post scrum.,,2015-02-20 15:51:06 -0800,planet earth,
568920607347384321,negative,1.0,Late Flight,0.3442,Delta,,barrystanbridge,,0,@JetBlue were boarding now I'm really not impressed. I've learnt a very valuable lesson .,"[40.64530946, -73.77617682]",2015-02-20 15:50:17 -0800,Leighton Buzzard,
568920546043408385,neutral,1.0,,,Delta,,Laneit360,,0,"@JetBlue question, flying for the 1st time with my 16mont old son...do I need to bring anything for him? Birth certificate/S.S. card etc?",,2015-02-20 15:50:02 -0800,Here & There,Eastern Time (US & Canada)
568920244691070976,neutral,1.0,,,Delta,,noplasticshower,,0,.@JetBlue process begins 6:48,,2015-02-20 15:48:51 -0800,planet earth,
568919308006395904,negative,1.0,Customer Service Issue,1.0,Delta,,andrewdobos,,0,.@JetBlue yes. Filed a claim and they issued $30 credit as a courtesy. The whole thing seems exceptionally uncourteous to me.,"[0.0, 0.0]",2015-02-20 15:45:07 -0800,Boston MA USA,Eastern Time (US & Canada)
568919118193291264,negative,1.0,Late Flight,1.0,Delta,,noplasticshower,,0,.@JetBlue yes and not boarding at 6:44. Good luck with that. Push wheels up to reality.  Dare you.,,2015-02-20 15:44:22 -0800,planet earth,
568917869762904066,negative,0.6931,Can't Tell,0.3663,Delta,,barrystanbridge,,0,@JetBlue I tried a burger which was good but expensive! Were lead to believe that food in the USA is cheap butnot here!,"[40.64534568, -73.77609616]",2015-02-20 15:39:24 -0800,Leighton Buzzard,
568916674168135681,negative,1.0,Customer Service Issue,0.3395,Delta,,barrystanbridge,,0,@JetBlue I'm a trying ! But I'm tired and getting grumpy !,"[40.64531687, -73.77617765]",2015-02-20 15:34:39 -0800,Leighton Buzzard,
568914888728449025,negative,0.6703,Late Flight,0.6703,Delta,,barrystanbridge,,0,"@JetBlue flight1407, it's been a long day! Arrived from London at 11 this morning","[40.64529157, -73.7761025]",2015-02-20 15:27:34 -0800,Leighton Buzzard,
568912677994696706,negative,0.6593,Late Flight,0.6593,Delta,,NicoleMarieNoel,,0,@JetBlue Why not deal with that while the plane's on the ground instead of diverting the plane &amp; adding 2 hrs to the flight?,,2015-02-20 15:18:46 -0800,Bad Wolf Bay,Eastern Time (US & Canada)
568911851674836992,negative,1.0,Lost Luggage,0.6842,Delta,,HCtwo,,0,"@JetBlue looks like their inflatable car seats got left on the plane, so I guess they'll be back sometime!! #savethoseseats",,2015-02-20 15:15:29 -0800,The City of New York,Eastern Time (US & Canada)
568911101146091520,neutral,0.6874,,,Delta,,Rowe0neTen,,0,@JetBlue imma need the hook up tho,,2015-02-20 15:12:31 -0800,South jamaica.. Queens,Pacific Time (US & Canada)
568910753652199424,positive,1.0,,,Delta,,Rowe0neTen,,0,@JetBlue thanks!,,2015-02-20 15:11:08 -0800,South jamaica.. Queens,Pacific Time (US & Canada)
568909776635236352,neutral,1.0,,,Delta,,Rowe0neTen,,0,@JetBlue so what about California,,2015-02-20 15:07:15 -0800,South jamaica.. Queens,Pacific Time (US & Canada)
568908255310827520,neutral,0.66,,,Delta,,mkboston13,,0,@JetBlue Thanks. Which day of the week is the direct?  The flights I saw went thru JFK   ☀️,,2015-02-20 15:01:12 -0800,shopping. anywhere  ,Quito
568907615809503233,neutral,1.0,,,Delta,,Rowe0neTen,,0,@JetBlue Hawaii what deals u have for me,,2015-02-20 14:58:40 -0800,South jamaica.. Queens,Pacific Time (US & Canada)
568906811308257280,neutral,0.6492,,,Delta,,pseudomachine,,0,@JetBlue Thank you.,,2015-02-20 14:55:28 -0800,New York City,Eastern Time (US & Canada)
568906503358259200,negative,1.0,Flight Booking Problems,0.7001,Delta,,JNH_61,,0,@JetBlue Jan 5? That's not summer http://t.co/TpzhjX7Hbt,,2015-02-20 14:54:14 -0800,SJ-BOS-SJ,Quito
568905816973172736,neutral,0.7088,,,Delta,,Rowe0neTen,,0,@JetBlue y'all got prices for the low??,,2015-02-20 14:51:31 -0800,South jamaica.. Queens,Pacific Time (US & Canada)
568905143883849728,positive,0.7065,,,Delta,,AroundTownGabby,,0,@JetBlue - looking forward to it when we finally take off.,,2015-02-20 14:48:50 -0800,"Suburb of Boston, MA",
568904934495629312,negative,1.0,Late Flight,1.0,Delta,,pseudomachine,,0,"@JetBlue No, the flight wasn't until 9:51pm, but it's already been delayed.",,2015-02-20 14:48:00 -0800,New York City,Eastern Time (US & Canada)
568904127834558464,negative,1.0,Late Flight,1.0,Delta,,pseudomachine,,0,"@JetBlue, why must you always delay my Late Flight night Orlando flights? 💔",,2015-02-20 14:44:48 -0800,New York City,Eastern Time (US & Canada)
568900016636452864,negative,1.0,Lost Luggage,1.0,Delta,,CGjmf,,0,@JetBlue ...second incident of lost baggage.  I sent you a DM.  Thoughts?,,2015-02-20 14:28:28 -0800,"Miami, FL",
568899893206450176,negative,1.0,Late Flight,1.0,Delta,,timmybicicleta,,0,@JetBlue maybe announce the delay so we don't sit on the plane on the runway for an hour+ before taking off,,2015-02-20 14:27:58 -0800,Boston,Atlantic Time (Canada)
568898792247992320,positive,1.0,,,Delta,,NapToniusMonk,,0,@JetBlue Please come to Indianapolis!,,2015-02-20 14:23:36 -0800,,Indiana (East)
568897720410374145,negative,1.0,Late Flight,1.0,Delta,,timmybicicleta,,0,@JetBlue flight 691 from bos to Tampa takeoff 40 min Late Flight,,2015-02-20 14:19:20 -0800,Boston,Atlantic Time (Canada)
568897013997289472,neutral,1.0,,,Delta,,VegasKingpin,,0,@JetBlue When will you release November flights for Flight Booking Problems?,,2015-02-20 14:16:32 -0800,,Eastern Time (US & Canada)
568896227917451264,negative,0.6766,Customer Service Issue,0.3537,Delta,,noplasticshower,,0,".@JetBlue Ah grasshopper, your twitterz kung fu no good.  Hire geeks. http://t.co/8MWItRi9kF",,2015-02-20 14:13:24 -0800,planet earth,
568895587900207104,negative,0.6609,Customer Service Issue,0.6609,Delta,,JNH_61,,0,@JetBlue Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere,,2015-02-20 14:10:52 -0800,SJ-BOS-SJ,Quito
568894423507058688,negative,1.0,Late Flight,1.0,Delta,,NicoleMarieNoel,,0,@JetBlue Noooo!! Why is our previously direct flight from FLL&gt;SFO diverted to LAS? Now arriving almost 2 hrs Late Flightr. 👎,,2015-02-20 14:06:14 -0800,Bad Wolf Bay,Eastern Time (US & Canada)
568894248457646080,negative,0.6987,Can't Tell,0.6987,Delta,,noplasticshower,,0,Well lets see.  You could pay for my Negroni with bitcoin. @JetBlue,,2015-02-20 14:05:33 -0800,planet earth,
568894231651098624,neutral,0.6563,,0.0,Delta,,pveganmama,,0,@JetBlue do you know when the schedule for dec 2015 will be released?,,2015-02-20 14:05:29 -0800,Oregon,Arizona
568894021688434690,neutral,1.0,,,Delta,,mkboston13,,0,@JetBlue do you have direct flights to and from Bos to St Lucia or Antigua?,,2015-02-20 14:04:38 -0800,shopping. anywhere  ,Quito
568891974687830016,positive,1.0,,,Delta,,_stephanieejayy,,0,@JetBlue okay thanks. Hope to be flying with you guys soon!,,2015-02-20 13:56:30 -0800,,
568891233386561537,neutral,1.0,,,Delta,,_stephanieejayy,,0,@JetBlue do you have any afternoon flights going from BQN to JFK? I only seem to find early morning flights.,,2015-02-20 13:53:34 -0800,,
568889828588331009,neutral,1.0,,,Delta,,KatieKane84,,0,@JetBlue I'm flying your airline just out of #LGA 😷,,2015-02-20 13:47:59 -0800,brooklyn ,Quito
568888413308391424,positive,0.7153,,,Delta,,GuidanceGirlEm,,0,@JetBlue he loved the #natural #beefjerky snacks😉,,2015-02-20 13:42:21 -0800,"New York, New York",Central Time (US & Canada)
568888167681695744,positive,0.6322,,,Delta,,ErinGambo,,0,@JetBlue thanks for your reply. It was flight 1572.,,2015-02-20 13:41:23 -0800,"New York, NY",
568885004610240512,positive,1.0,,,Delta,,alixpeabody,,0,@JetBlue who is he I must send a note!!! Too good for words!,,2015-02-20 13:28:49 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568884379600224258,neutral,0.6457,,,Delta,,alixpeabody,,0,"@jetblue captain ""takes as lot of muscles to frown but JUST A FEW TO SMILE. Y'all ready to go flyin?"" I mean... Now I am!",,2015-02-20 13:26:20 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568883264791785472,negative,1.0,Customer Service Issue,0.6745,Delta,,Cav3rnicula,,0,@JetBlue can't seem to DM you guys.. JDHADP,,2015-02-20 13:21:54 -0800,"Bay Area, CA.",
568882606634369024,positive,1.0,,,Delta,,AroundTownGabby,,0,@JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun!,,2015-02-20 13:19:17 -0800,"Suburb of Boston, MA",
568881791156822017,negative,1.0,Late Flight,1.0,Delta,,dwhitchcock,,0,@JetBlue Two delays.  A little proactive communication goes a long way. #howhardcanthatreallybe?,,2015-02-20 13:16:02 -0800,Tampa FL & Hendersonville NC,Eastern Time (US & Canada)
568879791648088065,negative,0.6364,Lost Luggage,0.3535,Delta,,mhoffma8,,0,@JetBlue - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining,,2015-02-20 13:08:06 -0800,,
568877772828880896,positive,1.0,,,Delta,,OneikaTraveller,,0,@JetBlue It was fabulous! Very pleased.,,2015-02-20 13:00:04 -0800,"Hong Kong, SAR",Hong Kong
568876769455054849,neutral,1.0,,,Delta,,MomEsq10,,0,@JetBlue I'll take 3 round trip tickets to the closest warmest place please! #negativedegrees #buffalo #snowwillnevermelt,,2015-02-20 12:56:05 -0800,"Buffalo, New York",
568876711300997121,neutral,0.6332,,,Delta,,heykaradoyle,,0,@JetBlue you know it!!,,2015-02-20 12:55:51 -0800,New York-Florida,Eastern Time (US & Canada)
568875992128729088,neutral,0.6382,,,Delta,,RogerSaintange,,0,@JetBlue @hanneslohmann cool,,2015-02-20 12:53:00 -0800,,Pacific Time (US & Canada)
568875212202078208,positive,0.6774,,,Delta,,narryyhemmings,,0,@JetBlue u the real MVP http://t.co/jWL26G6lRw,,2015-02-20 12:49:54 -0800,Boston,Eastern Time (US & Canada)
568872365146251264,positive,1.0,,,Delta,,mariobonifacio,,0,@JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!,,2015-02-20 12:38:35 -0800,New York,Eastern Time (US & Canada)
568871330495406080,positive,0.6526,,,Delta,,yaffasolin,,0,"@JetBlue messaged you, thanks",,2015-02-20 12:34:28 -0800,New York,Pacific Time (US & Canada)
568870342443184128,neutral,0.6196,,0.0,Delta,,Cav3rnicula,,0,@JetBlue will I be compensated for delays or Cancelled Flightlation?,,2015-02-20 12:30:33 -0800,"Bay Area, CA.",
568864286266814465,positive,1.0,,,Delta,,KaylaRose__,,0,@JetBlue I will. Thank you!,,2015-02-20 12:06:29 -0800,,Eastern Time (US & Canada)
568862787193081856,neutral,0.6411,,0.0,Delta,,moneyries,,0,@JetBlue dang. Pandora? Does it look like it may get pushed back more or is this likely it?,,2015-02-20 12:00:32 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
568862241497305088,negative,1.0,Customer Service Issue,0.6859999999999999,Delta,,JefferyAArnold,,0,"@JetBlue poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and I love you guys. #TrueBlue",,2015-02-20 11:58:21 -0800,"Hoboken,NJ",Pacific Time (US & Canada)
568862134966345729,neutral,0.6871,,,Delta,,southxnortheast,,2,@JetBlue saving my sanity. Leaving it behind for sunshine. #escape #FL #bliss #travel #InDenial #WhatFrozenPipes http://t.co/6TtzEJV3hY,,2015-02-20 11:57:56 -0800,key west to bar harbor,
568861835568369664,negative,1.0,Late Flight,0.6882,Delta,,Cav3rnicula,,0,"@JetBlue before departure, while people who are delayed get up to $200 to compensate their time..",,2015-02-20 11:56:45 -0800,"Bay Area, CA.",
568861309384728577,negative,0.6733,Flight Booking Problems,0.3532,Delta,,KaylaRose__,,0,"@JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International.",,2015-02-20 11:54:39 -0800,,Eastern Time (US & Canada)
568861149053231104,neutral,0.3494,,0.0,Delta,,HowDoesItSound,,0,@JetBlue I have more flights that I'd love to redeem for some points but they're a little over a year old. Is there a historical limit?,,2015-02-20 11:54:01 -0800,"Brooklyn, NY",Pacific Time (US & Canada)
568861022343307264,negative,1.0,Customer Service Issue,1.0,Delta,,JSHKODNIK,,0,@JetBlue has the worst customer service out of any airline company. #dontflythem,,2015-02-20 11:53:31 -0800,"Buffalo, New York, Florida",Quito
568860520796725248,negative,1.0,Late Flight,1.0,Delta,,moneyries,,0,@JetBlue what's up with the random delay on flight 1729? Any chance of it being a false alarm?,,2015-02-20 11:51:31 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
568858899438178305,negative,1.0,Late Flight,0.6667,Delta,,Cav3rnicula,,0,"@JetBlue I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!!",,2015-02-20 11:45:05 -0800,"Bay Area, CA.",
568857976733376512,positive,1.0,,,Delta,,HowDoesItSound,,0,@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.,,2015-02-20 11:41:25 -0800,"Brooklyn, NY",Pacific Time (US & Canada)
568855090930429952,neutral,1.0,,,Delta,,lexinieds,,0,@JetBlue can I switch my seat for my trip on Sunday?,"[37.40321679, -121.96988433]",2015-02-20 11:29:57 -0800,NYC,
568854763057475584,positive,0.6667,,,Delta,,spark911uk,,0,@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :),"[0.0, 0.0]",2015-02-20 11:28:38 -0800,New York City,Eastern Time (US & Canada)
568853588858023936,negative,0.7018,Late Flight,0.7018,Delta,,islandershf,,0,@JetBlue what is the reason for the delay,,2015-02-20 11:23:59 -0800,,Eastern Time (US & Canada)
568853321659736064,neutral,0.6705,,0.0,Delta,,spark911uk,,0,@JetBlue where do I add my AA loyalty number to my Jetblue reservation?,"[0.0, 0.0]",2015-02-20 11:22:55 -0800,New York City,Eastern Time (US & Canada)
568851381769134080,positive,0.6639,,,Delta,,JPopsie,,0,@JetBlue I'll see you on board again soon!,,2015-02-20 11:15:12 -0800,Global,Eastern Time (US & Canada)
568850938796118016,neutral,1.0,,,Delta,,islandershf,,0,@JetBlue is flt 1202 delayed?,,2015-02-20 11:13:27 -0800,,Eastern Time (US & Canada)
568850770331721728,neutral,0.6295,,,Delta,,SMHillman,,0,@JetBlue #AfterAll indeed! https://t.co/swWhYhEn76 #LoveSongFriday #Cheesy #80sweresomuchfun #BrandLoveAffair,,2015-02-20 11:12:47 -0800,"New York, NY",Eastern Time (US & Canada)
568849719625158657,positive,1.0,,,Delta,,JPopsie,,0,@JetBlue heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time?,,2015-02-20 11:08:36 -0800,Global,Eastern Time (US & Canada)
568848952768000000,neutral,0.6507,,,Delta,,Wibbitz,,0,@JetBlue and @WSJ team up offering in-flight access to journal content http://t.co/PTsbkA4cDJ,,2015-02-20 11:05:33 -0800,"New York, Tel Aviv",Jerusalem
568846033997803520,positive,1.0,,,Delta,,SMHillman,,0,@JetBlue Of course U know I would like 2 lay you down in a #BedofRoses as long as they're #mint colored! https://t.co/3QYEzHjGsb #brandmance,,2015-02-20 10:53:57 -0800,"New York, NY",Eastern Time (US & Canada)
568845545986400256,neutral,0.7040000000000001,,,Delta,,SMHillman,,0,@JetBlue Now ur asking for the heavy guns! You know #IWouldDoAnythingForLove https://t.co/Yx1DQJn8nL #BrandMance #LoveSongFriday,,2015-02-20 10:52:01 -0800,"New York, NY",Eastern Time (US & Canada)
568843464361713664,neutral,1.0,,,Delta,,laurafee,,0,@JetBlue well mine sure aren't anything to write home about!,,2015-02-20 10:43:45 -0800,so cal,Pacific Time (US & Canada)
568843160224452608,positive,0.6701,,0.0,Delta,,s_m_i,,5,This is so smart it makes me angry MT @JetBlue: We’ve partnered with @WSJ to bring you free digital access onboard! http://t.co/0LiwEcAsOe,,2015-02-20 10:42:32 -0800,,Eastern Time (US & Canada)
568842695864504320,positive,1.0,,,Delta,,SMHillman,,0,@JetBlue OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https://t.co/fWZClBvuG4 Loving #LoveSongFriday,,2015-02-20 10:40:41 -0800,"New York, NY",Eastern Time (US & Canada)
568841355226517504,neutral,1.0,,,Delta,,laurafee,,0,@JetBlue well I'm not sure I'm that bold! lol or are you saying you didn't believe me?? :P,,2015-02-20 10:35:22 -0800,so cal,Pacific Time (US & Canada)
568840506148573186,positive,0.6579,,,Delta,,datminecraftboz,,0,@JetBlue i love this song &lt;3 thanks @JetBlue,,2015-02-20 10:31:59 -0800,,
568839596261249024,neutral,0.6409,,,Delta,,SMHillman,,0,@JetBlue Let's just say #IDontWannaLiveWithoutYourLove https://t.co/i9KCgaxxFa #ItWasMintToBe #BestInClassSocial #ThankYou #Travel #Business,,2015-02-20 10:28:22 -0800,"New York, NY",Eastern Time (US & Canada)
568839278681174016,neutral,1.0,,,Delta,,IFEnews,,0,@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/ucF0B0bQ8r,,2015-02-20 10:27:07 -0800,FL350,Sydney
568837638611992576,neutral,0.34299999999999997,,0.0,Delta,,wclsc59,,0,@JetBlue I did.... Would be nice to see more services out of @triflight instead of having to drive 3-4 hrs to like charlotte or atlanta,,2015-02-20 10:20:36 -0800,johnson city tn,
568837619372593153,positive,1.0,,,Delta,,laurafee,,0,@JetBlue currently dancing in the terminal. love Stevie!,,2015-02-20 10:20:31 -0800,so cal,Pacific Time (US & Canada)
568836750598123521,positive,1.0,,,Delta,,datminecraftboz,,0,@JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :),,2015-02-20 10:17:04 -0800,,
568836365309190145,neutral,0.6768,,,Delta,,StacyCrossB6,,0,@JetBlue We already won the tickets but she's totally on a beach right now. #flightlanding #sunscreen #feelsgood http://t.co/5PvG2hJXKp,,2015-02-20 10:15:32 -0800,Philadelphia,Eastern Time (US & Canada)
568835573982633984,neutral,0.6698,,0.0,Delta,,wclsc59,,0,@JetBlue will you please start offering more routes out of @triflight to more locations,,2015-02-20 10:12:23 -0800,johnson city tn,
568834558268973056,positive,0.6959,,,Delta,,SaharaSams,,2,"chair #selfie ""@JetBlue: @StacyCrossB6 @PHLAirport @SaharaSams  Everyone looks #FLAWLESS ;) We're so PROUD of our PHL crew! #BlueHeros”",,2015-02-20 10:08:21 -0800,"West Berlin, NJ",Eastern Time (US & Canada)
568834182694240256,positive,1.0,,,Delta,,EMPRESSROOTSGAL,,0,@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica,"[0.0, 0.0]",2015-02-20 10:06:52 -0800,JAMAICA&USA,Central Time (US & Canada)
568833490818453504,negative,0.6585,Can't Tell,0.6585,Delta,,BritishAirNews,,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Ur60Un86gy,,2015-02-20 10:04:07 -0800,UK,Sydney
568829891220803584,neutral,0.67,,0.0,Delta,,Cindy3015,,0,@JetBlue I'm looking every day just watching for a deal. I have specific dates so fare finder doesn't help me,,2015-02-20 09:49:49 -0800,"Rochester , N.Y",Eastern Time (US & Canada)
568828957002493953,positive,1.0,,,Delta,,BostonSwifty,,0,@JetBlue flight booked! Heading out to California with the @WikiPearl team for  @NatProdExpo on March 6-8! Can't wait! #ExpoWest,,2015-02-20 09:46:06 -0800,"Boston, MA",Eastern Time (US & Canada)
568827568973066240,positive,0.6719,,,Delta,,Bkgirl_VSL,,0,@JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http://t.co/dXuX6DBfd3,,2015-02-20 09:40:35 -0800,"Brooklyn, NY",
568827397103099904,negative,1.0,Late Flight,0.6895,Delta,,The_Radifier,,0,@JetBlue dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt?,,2015-02-20 09:39:54 -0800,"Arlington, VA",Atlantic Time (Canada)
568826055324098562,positive,0.6701,,,Delta,,anku,,0,@JetBlue sent :-) curious to see what kind of comp we get.,,2015-02-20 09:34:34 -0800,San Francisco,Pacific Time (US & Canada)
568825255604699136,positive,0.6816,,,Delta,,jmoumou1,,0,@JetBlue I can't wait to hear back from you regarding the internship opportunity! 😊,,2015-02-20 09:31:23 -0800,,Eastern Time (US & Canada)
568824366928039936,neutral,1.0,,,Delta,,bekahthornhill,,0,@JetBlue why don't you fly to #nashville? :(,,2015-02-20 09:27:51 -0800,"Austin, TX/NY, NY",Central Time (US & Canada)
568823603627565056,negative,1.0,Late Flight,1.0,Delta,,mishy_mish,,0,"@JetBlue I ❤️ Jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr Late Flight, div to phx &amp; got in 2 hrs Late Flight. What will be done?",,2015-02-20 09:24:49 -0800,"Fort Lauderdale, Fl",Eastern Time (US & Canada)
568823136600371200,negative,1.0,Late Flight,1.0,Delta,,The_Radifier,,0,@JetBlue sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why?,,2015-02-20 09:22:58 -0800,"Arlington, VA",Atlantic Time (Canada)
568821070767255552,neutral,1.0,,,Delta,,SaharaSams,,0,@JetBlue Challenge accepted. First 5 crew members to send pics in the chairs get FREE tickets to visit us. #wager #IsItSummerYet,"[0.0, 0.0]",2015-02-20 09:14:46 -0800,"West Berlin, NJ",Eastern Time (US & Canada)
568819697438871553,neutral,1.0,,,Delta,,kyachtic,,0,@JetBlue what's a good address to send feedback over email?,,2015-02-20 09:09:18 -0800,"Boston, USA",Arizona
568818695562260481,positive,1.0,,,Delta,,TyrellJourdanA,,0,@JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful,,2015-02-20 09:05:19 -0800,The Eastside of the Far Side,Eastern Time (US & Canada)
568818669024907264,negative,1.0,Late Flight,0.677,Delta,,The_Radifier,,0,@JetBlue what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed?,,2015-02-20 09:05:13 -0800,"Arlington, VA",Atlantic Time (Canada)
568816016622354432,neutral,1.0,,,Delta,,paupaucda,,0,@JetBlue I did. They said not as of now. Let's cross fingers it happens before departing,,2015-02-20 08:54:41 -0800,,Pacific Time (US & Canada)
568815117120319488,neutral,1.0,,,Delta,,Aircrews,,0,@JetBlue's CEO battles to appease passengers and Wall Street - Lake Wylie #Pilot http://t.co/jgor0vdI3S,,2015-02-20 08:51:06 -0800,Australia,Sydney
568812654346653697,neutral,0.6392,,,Delta,,gloeb90,,0,@JetBlue OK cool.  I need to listen to some Dre and Snoop en route to LA.  That would have been a shame.,,2015-02-20 08:41:19 -0800,NY,
568811069575204864,negative,0.6634,Customer Service Issue,0.3465,Delta,,Rachelce2,,1,"@JetBlue basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue",,2015-02-20 08:35:01 -0800,,Central Time (US & Canada)
568810170383536128,positive,1.0,,,Delta,,CourtneyEastes,,0,@JetBlue thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon,,2015-02-20 08:31:27 -0800,,
568809510644527104,negative,1.0,Late Flight,1.0,Delta,,MichaelSadov,,0,"@JetBlue we've been delayed for almost 2 hrs. I take JetBlue because I've had good luck, but today is really frustrating.",,2015-02-20 08:28:49 -0800,,
568809330151022592,neutral,1.0,,,Delta,,BritishAirNews,,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/D1eRGPdWsJ,,2015-02-20 08:28:06 -0800,UK,Sydney
568808746689933312,neutral,1.0,,,Delta,,meadonmanhattan,,0,@JetBlue trivia contest to win flight. 1 question. RT and Follow &amp; I'll send you answer to enter. http://t.co/AucSYKFUHD via @WSJPlus,,2015-02-20 08:25:47 -0800,"iPhone: 28.356075,-81.588827",Eastern Time (US & Canada)
568808318560550912,positive,0.6838,,,Delta,,matthewhirsch,,0,@JetBlue I definitely will. Thanks!,,2015-02-20 08:24:05 -0800,"Hoboken, NJ",Eastern Time (US & Canada)
568807823187976193,positive,0.6667,,,Delta,,SMHillman,,0,@JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https://t.co/kdHRUF54sW,,2015-02-20 08:22:07 -0800,"New York, NY",Eastern Time (US & Canada)
568807083270762497,negative,1.0,Can't Tell,0.6487,Delta,,MichelleAntunez,,0,@JetBlue something they're not telling us (2),,2015-02-20 08:19:11 -0800,"Miami,Florida",Central Time (US & Canada)
568806985505726464,neutral,0.6709,,0.0,Delta,,MichelleAntunez,,0,@JetBlue that's what we've been told however how would this work if you're going overseas? Bottom line is passengers feel as if there's (1),,2015-02-20 08:18:47 -0800,"Miami,Florida",Central Time (US & Canada)
568806899275018241,negative,1.0,Bad Flight,1.0,Delta,,MichaelSadov,,0,@JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572,,2015-02-20 08:18:27 -0800,,
568806618097455104,negative,1.0,Late Flight,1.0,Delta,,ErinGambo,,0,@JetBlue thanks for the heads up about the 2 hour delay #sarcasm #patienceiswearingthin #woof,,2015-02-20 08:17:20 -0800,"New York, NY",
568805624164851712,positive,1.0,,,Delta,,matthewhirsch,,0,@JetBlue Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!,,2015-02-20 08:13:23 -0800,"Hoboken, NJ",Eastern Time (US & Canada)
568804502645706752,negative,1.0,Customer Service Issue,1.0,Delta,,jakubsuchy,,0,"@jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me",,2015-02-20 08:08:55 -0800,New York,London
568804416662454272,negative,1.0,Late Flight,0.3541,Delta,,KBeckwithDane,,0,@JetBlue mechanical failure isn't Boston' fault.,,2015-02-20 08:08:35 -0800,,
568801701378928641,positive,0.6566,,,Delta,,mariobonifacio,,0,@JetBlue Oh that totally looks on par with @AmericanAir's Admirals Club; any way you can slide us a couple passes? ;),,2015-02-20 07:57:48 -0800,New York,Eastern Time (US & Canada)
568801400815292416,negative,0.6883,Late Flight,0.6883,Delta,,KBeckwithDane,,0,@JetBlue 290 to Boston,,2015-02-20 07:56:36 -0800,,
568800846789545984,neutral,0.6806,,,Delta,,alexandrawalshh,,0,@JetBlue thanks bae,,2015-02-20 07:54:24 -0800,nyc ,Quito
568800822693380096,negative,1.0,Late Flight,1.0,Delta,,techcatalyst,,0,@JetBlue I’m going to miss a hugely important meeting because of your constant delays #itscostingmeincome,,2015-02-20 07:54:18 -0800,"New York, USA",Eastern Time (US & Canada)
568799543698935808,positive,1.0,,,Delta,,SMHillman,,0,@JetBlue gr8 #Mint crew on #flight 123 to #LAX they're #Mintalicious #TrueBlueLove #ShelleyandMarcRock #travel #air,,2015-02-20 07:49:13 -0800,"New York, NY",Eastern Time (US & Canada)
568799486392143872,positive,1.0,,,Delta,,ASSauLTxMasTER,,0,"@JetBlue Thanks for offering this service, guys! http://t.co/xDjzkC34GB",,2015-02-20 07:48:59 -0800,Orlando,Eastern Time (US & Canada)
568798862086836225,negative,0.7090000000000001,Late Flight,0.7090000000000001,Delta,,alexandrawalshh,,0,@JetBlue when your flights delayed :)))&gt;&gt;&gt;,,2015-02-20 07:46:31 -0800,nyc ,Quito
568798853656223745,positive,0.6701,,,Delta,,SMHillman,,0,"@JetBlue what can I say, I'm #LostinLove w/our #brandmance https://t.co/Bzwgp7aDVE #wemosaictogether #Mint #Love",,2015-02-20 07:46:29 -0800,"New York, NY",Eastern Time (US & Canada)
568798264943902720,neutral,1.0,,,Delta,,Rachel_Lipson,,0,@JetBlue should I be nervous about a Sunday AM flight Baltimore to Boston? Any suggestions on what I can do? Need to be in Boston by Monday.,"[38.91355311, -77.04169657]",2015-02-20 07:44:08 -0800,"Washington, DC",Eastern Time (US & Canada)
568798045799784448,positive,1.0,,,Delta,,dpcahoon,,0,@JetBlue you guys rock!! http://t.co/LA397zaoAY,,2015-02-20 07:43:16 -0800,"Cambridge, MA",Eastern Time (US & Canada)
568797557914148865,positive,1.0,,,Delta,,mariobonifacio,,0,"That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue",,2015-02-20 07:41:20 -0800,New York,Eastern Time (US & Canada)
568797120410619904,negative,0.9278,Late Flight,0.5386,Delta,negative,techcatalyst,Late Flight,0,@JetBlue sorry to report we are stuck on Tarmac.. Being held so #notwheelsup,,2015-02-20 07:39:35 -0800,"New York, USA",Eastern Time (US & Canada)
568796340714639360,positive,1.0,,,Delta,,kbosspotter,,0,@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :(,,2015-02-20 07:36:30 -0800,Logan International Airport,Atlantic Time (Canada)
568796240319639552,neutral,0.6702,,,Delta,,JetBlueNews,,0,@JetBlue Airways Hits New 52-Week High at $17.58 (JBLU) - sleekmoney http://t.co/zdKXn4kTOu,,2015-02-20 07:36:06 -0800,USA,Sydney
568796018348724226,negative,1.0,Late Flight,0.6941,Delta,,mariobonifacio,,0,"I was a bit steamed in conjunction w/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @JetBlue",,2015-02-20 07:35:13 -0800,New York,Eastern Time (US & Canada)
568794248654426112,positive,0.7053,,,Delta,,mariobonifacio,,0,"Thanks! Hope I don't look like a complainer, I've written of good experiences w/you in the past and am making do in terminal 5 :) @JetBlue",,2015-02-20 07:28:11 -0800,New York,Eastern Time (US & Canada)
568789117426921472,neutral,0.65,,,Delta,,nokidhungry,,0,"@jetblue We'd love to help Shanese Bryant-Melton, a hard-working grandmother from DC, go to Miami. It's on her bucket list. #flyitforward",,2015-02-20 07:07:47 -0800,"Washington, DC",Eastern Time (US & Canada)
568787185341751296,neutral,1.0,,,Delta,,rfeeney11,,0,@JetBlue Just signed up for TrueBlue and booked a flight but keep getting an error when I try to link it to my TB account. What's the deal?,,2015-02-20 07:00:07 -0800,,Central Time (US & Canada)
568786394656722944,positive,1.0,,,Delta,,stetsoninc,,0,@JetBlue Success! Good work JetBlue team,,2015-02-20 06:56:58 -0800,"New York, NY",Central Time (US & Canada)
568785867743105024,neutral,0.6316,,0.0,Delta,,redsox223,,0,@JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate.,,2015-02-20 06:54:53 -0800,,
568785094430883840,positive,1.0,,,Delta,,AlanaMYzola,,0,@JetBlue great flight! Great view! :-) http://t.co/Yxn00pnOav,,2015-02-20 06:51:48 -0800,,
568784868257214464,positive,1.0,,,Delta,,dentistmel,,0,@JetBlue beautiful ride. Thanks again:),,2015-02-20 06:50:54 -0800,"East Greenwich,RI",
568782407698149376,positive,1.0,,,Delta,,lunchforone,,0,@JetBlue perfect! Probably need some coffee to stay awake during the night ;),,2015-02-20 06:41:08 -0800,Germany ,Berlin
568781359331844096,negative,1.0,Can't Tell,1.0,Delta,,NickMarvalous,,0,"@JetBlue appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling.",,2015-02-20 06:36:58 -0800,,
568781140217049088,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Of7PFvQpOY,,2015-02-20 06:36:05 -0800,USA,Sydney
568780552964145152,negative,1.0,Flight Attendant Complaints,0.3684,Delta,,mariobonifacio,,0,"Lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead @JetBlue",,2015-02-20 06:33:45 -0800,New York,Eastern Time (US & Canada)
568779615323299840,positive,0.6667,,,Delta,,SMHillman,,2,Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https://t.co/64kN6GEEP8 #TrueBlueLove #travel #business,,2015-02-20 06:30:02 -0800,"New York, NY",Eastern Time (US & Canada)
568778730186928128,negative,1.0,Customer Service Issue,1.0,Delta,,stetsoninc,,0,"@JetBlue This is the error message: Paper tickets cannot be serviced on-line.
Please see a JetBlue Crewmember for assistance.",,2015-02-20 06:26:31 -0800,"New York, NY",Central Time (US & Canada)
568778553933889536,neutral,1.0,,,Delta,,lunchforone,,0,@JetBlue are there any food places open at the JFK T5 24//?,,2015-02-20 06:25:49 -0800,Germany ,Berlin
568778374451220480,negative,0.6706,Can't Tell,0.3376,Delta,,stetsoninc,,0,@JetBlue CCNDJP/ I can send a screen shot of the systems error if an email address is provided,,2015-02-20 06:25:06 -0800,"New York, NY",Central Time (US & Canada)
568775130505207809,negative,1.0,Can't Tell,1.0,Delta,,NYYash,,0,"@JetBlue Inconvenience is an understatement. More like torture. Clearly going down the wrong path, JetBlue.",,2015-02-20 06:12:13 -0800,"New York City, NY",Atlantic Time (Canada)
568774914452418561,negative,1.0,Late Flight,0.3402,Delta,,NYYash,,0,"@JetBlue don't just cling on to the safety card. It safety was really an issue, then flight would have landed immediately. .",,2015-02-20 06:11:21 -0800,"New York City, NY",Atlantic Time (Canada)
568773939754889216,neutral,1.0,,,Delta,,NickMarvalous,,0,@JetBlue no. Did not catch his name. I am sure Jason will know.,,2015-02-20 06:07:29 -0800,,
568769775515635712,negative,1.0,Customer Service Issue,0.7,Delta,,TyrellJourdanA,,0,@JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed,,2015-02-20 05:50:56 -0800,The Eastside of the Far Side,Eastern Time (US & Canada)
568768028831289344,negative,1.0,Customer Service Issue,0.3508,Delta,,tlrichmond,,0,@JetBlue   Phone agents can't see same flights I see online???  Can't change tickets even when I am paying. Very frustrating #jetblue,,2015-02-20 05:43:59 -0800,,Atlantic Time (Canada)
568766741746225152,negative,1.0,Bad Flight,1.0,Delta,,NYYash,,0,@JetBlue Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi?,,2015-02-20 05:38:53 -0800,"New York City, NY",Atlantic Time (Canada)
568766295761682432,positive,1.0,,,Delta,,m1ss_DefJam,,0,@JetBlue haha no need to apologize 😁 I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue,,2015-02-20 05:37:06 -0800,Orlando - ΜΣΥ,Eastern Time (US & Canada)
568763889506082816,neutral,0.6579,,,Delta,,dentistmel,,0,@JetBlue Oh I will. #Disney bound. #workhard #playsoon,,2015-02-20 05:27:33 -0800,"East Greenwich,RI",
568762267493249024,neutral,1.0,,,Delta,,BritishAirNews,,0,@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/VD0tLomtwu,,2015-02-20 05:21:06 -0800,UK,Sydney
568761693997674496,negative,1.0,Bad Flight,0.6813,Delta,,Ch1en1,,0,@JetBlue Denver-Boston 2/10 flight 994  and Boston-Denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding,,2015-02-20 05:18:49 -0800,,Greenland
568760613792579584,negative,1.0,Late Flight,0.6733,Delta,,mariobonifacio,,0,"@JetBlue Felt a bit like they were adding insult to injury, since we'll be in terminal 5 for seven hours until the next flight :/",,2015-02-20 05:14:32 -0800,New York,Eastern Time (US & Canada)
568760299978948608,neutral,0.6533,,0.0,Delta,,gloeb90,,0,@JetBlue you guys get rid of the hip hop stations on Sirius XM?,,2015-02-20 05:13:17 -0800,NY,
568760283864416257,negative,1.0,Late Flight,1.0,Delta,,mariobonifacio,,0,@JetBlue I knew the 3-4 hours sounded odd; missed a flight we hit JFK an hour early for and your gate  attendant told us 3-4 :(,,2015-02-20 05:13:13 -0800,New York,Eastern Time (US & Canada)
568760152129720320,negative,1.0,Late Flight,0.6563,Delta,,TyrellJourdanA,,0,@JetBlue Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer,,2015-02-20 05:12:41 -0800,The Eastside of the Far Side,Eastern Time (US & Canada)
568758241745719297,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/o5sifHp4RT,,2015-02-20 05:05:06 -0800,USA,Sydney
568757775205056512,negative,0.6608,Late Flight,0.6608,Delta,,TyrellJourdanA,,1,@JetBlue U said 15mins to Take Off and now we were told 1hr more delay &amp; possible Cancelled Flightlation. How do U plan to rectify this? #Frustrated,,2015-02-20 05:03:15 -0800,The Eastside of the Far Side,Eastern Time (US & Canada)
568754053083222016,positive,1.0,,,Delta,,RascoePattie,,0,@JetBlue can't wait! I'll be the one who can't contain herself. 😄,,2015-02-20 04:48:27 -0800,,
568752951164063745,negative,1.0,Late Flight,1.0,Delta,,VRogers218,,0,@JetBlue I hope so. Wanted an early flight to avoid the airport chaos but it's too Late Flight for that!,,2015-02-20 04:44:05 -0800,"Quincy, Ma by way of The #413",Eastern Time (US & Canada)
568752793999286273,positive,1.0,,,Delta,,DMenachery,,0,@JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice,,2015-02-20 04:43:27 -0800,,
568752061682208768,positive,1.0,,,Delta,,TyrellJourdanA,,0,@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.,,2015-02-20 04:40:33 -0800,The Eastside of the Far Side,Eastern Time (US & Canada)
568751647809273856,neutral,1.0,,,Delta,,RascoePattie,,0,"@JetBlue Spent most of the winter in NNY with Mom,  JetBlue will take me home to FL via BOS on Mon. Miss hubby, kitties, warm #countingdown",,2015-02-20 04:38:54 -0800,,
568749392083206144,neutral,0.6786,,0.0,Delta,,TyrellJourdanA,,0,@JetBlue Hey any chance you have an update on Flight 99 Hartford to D.C.?,,2015-02-20 04:29:56 -0800,The Eastside of the Far Side,Eastern Time (US & Canada)
568746335446441984,negative,1.0,Late Flight,0.3789,Delta,,VRogers218,,0,@JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked.,,2015-02-20 04:17:47 -0800,"Quincy, Ma by way of The #413",Eastern Time (US & Canada)
568745705864626176,negative,1.0,Late Flight,0.6484,Delta,,VRogers218,,0,"@JetBlue flight 99 to DCA 2 delays, I'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!",,2015-02-20 04:15:17 -0800,"Quincy, Ma by way of The #413",Eastern Time (US & Canada)
568743141861228544,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Broadway World http://t.co/dS22ceeEnj,,2015-02-20 04:05:06 -0800,USA,Sydney
568737248931397632,neutral,1.0,,,Delta,,SMHillman,,0,@JetBlue it's time for our #brandmance 2 go #UpWhereWeBelong https://t.co/KtAWbiUUro,,2015-02-20 03:41:41 -0800,"New York, NY",Eastern Time (US & Canada)
568735841771597825,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Broadway World http://t.co/AsYqE1tDjp,,2015-02-20 03:36:05 -0800,USA,Sydney
568735475847950336,positive,0.6566,,0.0,Delta,,iBEtwelve34,,0,@JetBlue PDX to JFK was suuuuper HOT.,,2015-02-20 03:34:38 -0800,,
568727789311889409,neutral,1.0,,,Delta,,BritishAirNews,,0,"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/zSdGzyDNDe",,2015-02-20 03:04:06 -0800,UK,Sydney
568724024362037248,neutral,0.6907,,,Delta,,donnatoo61,,0,@JetBlue Is it June yet? 😊,,2015-02-20 02:49:08 -0800,North Shore Massachusetts,
568712938019639296,neutral,0.6387,,,Delta,,JetBlueNews,,0,@JetBlue Airways Hits New 12-Month High at $17.58 (JBLU) - WKRB News http://t.co/XvBjCzlMDA,,2015-02-20 02:05:05 -0800,USA,Sydney
568711179318779904,neutral,0.6559999999999999,,0.0,Delta,,M_Balt,,0,@JetBlue ETA for flight 802 into Orlando this morning,,2015-02-20 01:58:05 -0800,,Mountain Time (US & Canada)
568706272788262912,neutral,1.0,,,Delta,,jerodrig,,0,"@JetBlue using A321 JFK-SEA for Summer 2015. It will be my first A321 flight ever! No Mint to Seattle, Core Config only.",,2015-02-20 01:38:36 -0800,"New York, NY",Pacific Time (US & Canada)
568703064691113984,neutral,1.0,,,Delta,,WallNyc,,0,@JetBlue how much for a trip to a warm island @SamChampion http://t.co/N3SUIip0VW,,2015-02-20 01:25:51 -0800,,
568682740020690945,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Has DC Thinking About Summer With New Nantucket Service - @MarketWatch http://t.co/yI4wGUk5tr,,2015-02-20 00:05:05 -0800,USA,Sydney
568679098920206337,negative,0.6242,Cancelled Flight,0.6242,Delta,,paupaucda,,0,@JetBlue it's ok. Things happen. Just very frustrated when you have to change your schedule. See you tomorrow for a new rescheduled flight.,,2015-02-19 23:50:37 -0800,,Pacific Time (US & Canada)
568677157569826816,negative,0.6533,Late Flight,0.332,Delta,,paupaucda,,0,@JetBlue I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this?,,2015-02-19 23:42:54 -0800,,Pacific Time (US & Canada)
568676137699651584,negative,0.6551,Cancelled Flight,0.6551,Delta,,paupaucda,,0,@JetBlue your airline should have a better system to Inform your clients when their flights are Cancelled Flightled last min. 😒👺 we have schedules too,,2015-02-19 23:38:51 -0800,,Pacific Time (US & Canada)
568672781979619328,neutral,1.0,,,Delta,,BrendaPriddy,,0,"@jetblue Havana, Cuba - To share my love of photography and leave pictures behind, as well as to deliver much-needed items. #flyingitforward",,2015-02-19 23:25:31 -0800,BrendaPriddyAndCompany.com,Arizona
568670498646700032,negative,1.0,Customer Service Issue,0.6718,Delta,,mjayeinstein,,0,@JetBlue the slowest boarding process I've ever experienced and rude customer service agents.,,2015-02-19 23:16:26 -0800,"Tempe, AZ",Arizona
568668179158806529,negative,1.0,Can't Tell,0.6246,Delta,,mjayeinstein,,0,@JetBlue needs to get its act together in #PHX,,2015-02-19 23:07:13 -0800,"Tempe, AZ",Arizona
568662554047696896,neutral,1.0,,,Delta,,PelkeyKerrie,,0,@JetBlue @cflanagian she's on to something,,2015-02-19 22:44:52 -0800,,
568660340910592000,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Nassau News Live http://t.co/7E5bxwG16t,,2015-02-19 22:36:05 -0800,USA,Sydney
568652268305666048,positive,1.0,,,Delta,,saltrejo,,0,"@JetBlue Love you, bae. #JetBae","[40.79248745, -111.98778056]",2015-02-19 22:04:00 -0800,"Salt Lake City, Utah ",Mountain Time (US & Canada)
568649338005487618,neutral,0.6588,,0.0,Delta,,Brian_Genest,,0,@JetBlue probably not anymore.,,2015-02-19 21:52:21 -0800,Maine,Eastern Time (US & Canada)
568649053711380480,neutral,0.6701,,,Delta,,mhoffma8,,0,@JetBlue - I look forward to getting this resolved. I will be in touch.,,2015-02-19 21:51:14 -0800,,
568648777315147777,negative,1.0,Lost Luggage,0.7011,Delta,,mhoffma8,,0,"@JetBlue - Yes. Best case scenario I get my gear Late Flight Friday, early Saturday. Camp starts at 6AM tomorrow #toolittletooLate Flight",,2015-02-19 21:50:08 -0800,,
568647808619659264,negative,1.0,Lost Luggage,1.0,Delta,,mhoffma8,,0,@JetBlue - In CA for the weekend to attend a training camp; thanks for sending all my gear to FL; looks like this trip is a waste #nothappy,,2015-02-19 21:46:17 -0800,,
568645379031347200,neutral,0.6364,,0.0,Delta,,Brian_Genest,,0,@JetBlue yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently.,,2015-02-19 21:36:37 -0800,Maine,Eastern Time (US & Canada)
568644388001337344,neutral,1.0,,,Delta,,Brian_Genest,,0,@JetBlue 108 to Portland Maine,,2015-02-19 21:32:41 -0800,Maine,Eastern Time (US & Canada)
568643357108531200,negative,1.0,Flight Booking Problems,0.3678,Delta,,Brian_Genest,,0,@JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more,,2015-02-19 21:28:35 -0800,Maine,Eastern Time (US & Canada)
568642357379399681,positive,1.0,,,Delta,,adatts33,,0,@JetBlue You definitely will!,,2015-02-19 21:24:37 -0800,,
568642209823612929,negative,0.7065,Cancelled Flight,0.3587,Delta,,FredFinn,,0,@JetBlue and stranded passengers aren't being helped to get another flight?,,2015-02-19 21:24:02 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568641342869544960,positive,0.3548,,0.0,Delta,,anewyorkminich,,0,@JetBlue you don't remember our date Monday night back to NYC? #heartbroken,,2015-02-19 21:20:35 -0800,manhattan. ,
568640650129731585,positive,0.68,,,Delta,,anewyorkminich,,0,@JetBlue ugh always know a way to my heart 😘🙌,,2015-02-19 21:17:50 -0800,manhattan. ,
568637437812944896,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/2Nzh3QOaZo,,2015-02-19 21:05:04 -0800,USA,Sydney
568636973964898305,negative,1.0,Cancelled Flight,1.0,Delta,,FredFinn,,0,@JetBlue why did you just Cancelled Flight flight 670 last minute?!?,,2015-02-19 21:03:14 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568636474637357056,negative,1.0,Bad Flight,0.7022,Delta,,tommy_cantwell,,0,@JetBlue I'm sitting on the plane. Too many predictable mechanical problems.  Still onboard. This is getting bad...,,2015-02-19 21:01:14 -0800,,
568636400419151873,neutral,0.6694,,,Delta,,Who_Knows_Me1,,0,@JetBlue thanks for the help,"[40.64638899, -73.78399051]",2015-02-19 21:00:57 -0800,,
568635298759860226,negative,1.0,Bad Flight,0.6832,Delta,,Acevaz,,0,@JetBlue on your 1503 flight JFK to PR. They got the doors open on this frigid temperature. #icyflight,,2015-02-19 20:56:34 -0800,The Big Manzana,Eastern Time (US & Canada)
568634780264374272,negative,1.0,Lost Luggage,0.6364,Delta,,Who_Knows_Me1,,0,@JetBlue #poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue,"[40.64656067, -73.78334045]",2015-02-19 20:54:30 -0800,,
568634515884789761,negative,1.0,Cancelled Flight,0.6653,Delta,,Who_Knows_Me1,,0,@JetBlue bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr,"[40.64656067, -73.78334045]",2015-02-19 20:53:27 -0800,,
568633738567012352,negative,0.6626,Lost Luggage,0.6626,Delta,,Who_Knows_Me1,,0,"@JetBlue the one man in baggage office says ""I dunno"". HELP","[40.64656067, -73.78334045]",2015-02-19 20:50:22 -0800,,
568633534627381248,negative,1.0,Lost Luggage,1.0,Delta,,Who_Knows_Me1,,0,@JetBlue where is our luggage?? Flight 424 has been waiting an hour for bags! #jetblue #poorservice,"[40.64656067, -73.78334045]",2015-02-19 20:49:34 -0800,,
568633098474299392,negative,1.0,Lost Luggage,1.0,Delta,,Who_Knows_Me1,,0,@JetBlue what is going on? We arrived at 10:51pm Not One Bag Has Been Unloaded!! Flight 424,"[40.64656067, -73.78334045]",2015-02-19 20:47:50 -0800,,
568632724078125056,negative,1.0,Lost Luggage,1.0,Delta,,Who_Knows_Me1,,0,@JetBlue service for baggage at JFK is incomprehensible. No employee knows where our luggage is frM flight 424 LAX to NYC ITS AN HR WAIT NOW,,2015-02-19 20:46:20 -0800,,
568632557836865536,positive,0.6667,,0.0,Delta,,BorjaAngoitia1,,0,@JetBlue Thank you guys! Brilliant customer service,,2015-02-19 20:45:41 -0800,,
568631249989988354,negative,1.0,Lost Luggage,1.0,Delta,,Papa_Pill,,0,"@JetBlue yes of course, before I left the airport. I kept looking but claim is still open.",,2015-02-19 20:40:29 -0800,"San Diego, CA (760)",
568631243228762112,negative,1.0,Bad Flight,0.6667,Delta,,justchristina,,0,@JetBlue #669 stewardesses can't work w/o a galley light! Back to NYC to change a light. #fromthefrontseat #jetblueBlues @anku @yaffasolin,,2015-02-19 20:40:27 -0800,"Boston, MA",Eastern Time (US & Canada)
568631189856264192,positive,1.0,,,Delta,,BorjaAngoitia1,,0,"@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again",,2015-02-19 20:40:14 -0800,,
568630308284850176,neutral,1.0,,,Delta,,metsnacional721,,1,"@JetBlue #flyingitforward Pereira, Colombia to help the kids from Cartago streets and deliver a lot of clothes that I have picked to donate.",,2015-02-19 20:36:44 -0800,,
568629820306952192,positive,0.6691,,,Delta,,BorjaAngoitia1,,0,@JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport?,,2015-02-19 20:34:48 -0800,,
568628159618424833,neutral,1.0,,,Delta,,BorjaAngoitia1,,0,"@JetBlue sorry for my misunderstanding of the term, but what does that exactly mean?",,2015-02-19 20:28:12 -0800,,
568626612314308608,negative,0.373,Bad Flight,0.373,Delta,,mdrachler33,,1,@JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet!,,2015-02-19 20:22:03 -0800,,
568626423273017344,negative,1.0,Late Flight,0.6942,Delta,,justchristina,,0,@JetBlue I left my apt 10hrs ago to go from Boston to SJC and I'm still NYC. Please bring back the nonstop flight. #jetblueBlues,,2015-02-19 20:21:18 -0800,"Boston, MA",Eastern Time (US & Canada)
568625613797511169,negative,0.6822,Late Flight,0.3563,Delta,,BorjaAngoitia1,,0,@JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?,,2015-02-19 20:18:05 -0800,,
568625258351063040,negative,1.0,Customer Service Issue,1.0,Delta,,janeeats,,0,@jetblue we never received that $15 credit for inoperable tv's on our SFO &gt; JFK flight 2 weeks ago. never got an email...,,2015-02-19 20:16:40 -0800,"Brooklyn, NY",Central Time (US & Canada)
568623875468226560,positive,0.6556,,0.0,Delta,,hipch1ck,,0,"@JetBlue, was far less painful than what was coming from Avis.  💙",,2015-02-19 20:11:11 -0800,Upstate New York,Eastern Time (US & Canada)
568621210986090497,neutral,0.6904,,,Delta,,PilotFresh,,0,@JetBlue thanks so I'll like to get the new tail N598JB N615JB Boston red Sox livery so I can share with talk but send them only on weekends,,2015-02-19 20:00:35 -0800,Dubai ,Central America
568620542682468352,neutral,1.0,,,Delta,,PilotFresh,,0,@JetBlue look what I capture at Uvf http://t.co/Lj2ZXZN8kG,,2015-02-19 19:57:56 -0800,Dubai ,Central America
568620103895367680,neutral,1.0,,,Delta,,PilotFresh,,0,@JetBlue I'm so ready to see N598JB n N775JB on my Island but on a weekend to capture it,,2015-02-19 19:56:11 -0800,Dubai ,Central America
568619425886121985,positive,1.0,,,Delta,,bangerangz,,0,@JetBlue my flight attendant Angel was awesome. #415 #kudos,,2015-02-19 19:53:30 -0800,,Pacific Time (US & Canada)
568617016917168128,neutral,1.0,,,Delta,,Daryax22,,0,@JetBlue Washington DC (:,,2015-02-19 19:43:55 -0800,"Boston, MA",Eastern Time (US & Canada)
568616851531378688,positive,1.0,,,Delta,,JayPochBaby,,0,@JetBlue thank you #loyalmosaicmember,"[40.64661043, -73.776003]",2015-02-19 19:43:16 -0800,Buffalo,Eastern Time (US & Canada)
568616034384498688,negative,0.7023,Can't Tell,0.3755,Delta,,JayPochBaby,,1,@JetBlue the pilot just stated that after 22 years of flying he has never experienced anything like this. #gettingoffplane,"[40.64719984, -73.77530956]",2015-02-19 19:40:01 -0800,Buffalo,Eastern Time (US & Canada)
568615445596471296,negative,1.0,Late Flight,1.0,Delta,,JayPochBaby,,0,@JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired,"[40.64679403, -73.77516598]",2015-02-19 19:37:41 -0800,Buffalo,Eastern Time (US & Canada)
568614009584291840,neutral,0.6697,,,Delta,,JayPochBaby,,0,@JetBlue flight 2302 from JFK to BUF.,"[40.64679903, -73.7734517]",2015-02-19 19:31:58 -0800,Buffalo,Eastern Time (US & Canada)
568612181480243200,positive,1.0,,,Delta,,ClassyMalick,,0,@JetBlue thank you very very much!! 💙💙,,2015-02-19 19:24:43 -0800,NY,
568611819864117248,positive,1.0,,,Delta,,ClassyMalick,,0,@JetBlue Awww thank you B6! Glad to hear it!  Made my day! &amp; one last question do you have any idea what tail is operating flt 606 2maro? :),,2015-02-19 19:23:16 -0800,NY,
568611474416906240,negative,1.0,Bad Flight,0.6353,Delta,,JayPochBaby,,0,@JetBlue I appreciate the quick response but how can no one go outside to check temp so we can leave in BUF #currentlysittingontarmac,"[40.64374009, -73.77678134]",2015-02-19 19:21:54 -0800,Buffalo,Eastern Time (US & Canada)
568611024837849088,negative,1.0,Late Flight,0.6494,Delta,,JayPochBaby,,0,@JetBlue after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. #mosiacfail,"[40.64490372, -73.77508276]",2015-02-19 19:20:07 -0800,Buffalo,Eastern Time (US & Canada)
568608189089869825,positive,1.0,,,Delta,,jaycaz80,,0,@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!,,2015-02-19 19:08:51 -0800,,
568606685230555136,negative,0.7723,Can't Tell,0.731,Delta,negative,cvsherman,Can't Tell,0,@JetBlue time to reevaluate my nyc carrier.,,2015-02-19 19:02:52 -0800,"Austin, TX",Central Time (US & Canada)
568604366690627584,neutral,1.0,,,Delta,,aclaessen,,0,@JetBlue we are bringing 2 guitars. can we bring them as carry on?,,2015-02-19 18:53:39 -0800,Hollywood,Pacific Time (US & Canada)
568604311598469121,negative,1.0,Cancelled Flight,0.3514,Delta,,yaffasolin,,2,@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9,,2015-02-19 18:53:26 -0800,New York,Pacific Time (US & Canada)
568603024320434176,negative,1.0,Late Flight,1.0,Delta,,cvsherman,,0,@JetBlue the departure time keeps getting Late Flightr.  I'll be lucky if I'm home by 3am,,2015-02-19 18:48:19 -0800,"Austin, TX",Central Time (US & Canada)
568602933035601921,positive,0.6843,,,Delta,,SnappyKyle,,0,@JetBlue I LOVE JET BLUE!,,2015-02-19 18:47:58 -0800,10 ring,Pacific Time (US & Canada)
568602701623218177,negative,1.0,Customer Service Issue,1.0,Delta,,yaffasolin,,0,@JetBlue how come you're responding to everyone else and not me #wtf,,2015-02-19 18:47:02 -0800,New York,Pacific Time (US & Canada)
568602614839033856,neutral,1.0,,,Delta,,slidingsideways,,0,"@JetBlue So anything found while cleaning the plane in DC would be at the baggage office, even something small?",,2015-02-19 18:46:42 -0800,"Boston, MA",Eastern Time (US & Canada)
568602597197623298,neutral,1.0,,,Delta,,SnappyKyle,,0,@JetBlue Can I bring my dog on board?,,2015-02-19 18:46:37 -0800,10 ring,Pacific Time (US & Canada)
568602015456215040,positive,0.7036,,,Delta,,JetBlue,,3,@NinaDavuluri We think it's a treat to have you onboard! Enjoy your flight. 💙,,2015-02-19 18:44:19 -0800,1-800-JETBLUE,Eastern Time (US & Canada)
568601554275721216,positive,1.0,,,Delta,,stair_teneisha,,0,@JetBlue @NinaDavuluri 😃cool,,2015-02-19 18:42:29 -0800,"Manchester,CT",
568601459983400960,neutral,1.0,,,Delta,,SnappyKyle,,0,@JetBlue Maybe I'll just go to Cleveland instead.,,2015-02-19 18:42:06 -0800,10 ring,Pacific Time (US & Canada)
568601051584196608,positive,1.0,,,Delta,,NinaDavuluri,,0,@JetBlue yes! Always a treat to fly with you guys! 😊✈️,,2015-02-19 18:40:29 -0800,Across America,Atlantic Time (Canada)
568600552814174208,positive,1.0,,,Delta,,SnappyKyle,,0,@JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.,,2015-02-19 18:38:30 -0800,10 ring,Pacific Time (US & Canada)
568599227342852096,neutral,0.6588,,0.0,Delta,,SnappyKyle,,0,@JetBlue Hi. I'm trying to find a flight to the Middle East.,,2015-02-19 18:33:14 -0800,10 ring,Pacific Time (US & Canada)
568591345801158656,negative,1.0,Customer Service Issue,1.0,Delta,,peter_w_ryan,,0,@JetBlue @lopezlaymari what a patronizing response to a legitimate issue,,2015-02-19 18:01:55 -0800,Montreal,Eastern Time (US & Canada)
568589571929350144,negative,1.0,Late Flight,0.6987,Delta,,Clagett,,0,@JetBlue Yep. 1 hour at Logan. Gangway broke and cabin crew stuck on plane. They just arrived. Passengers request butt massages.,,2015-02-19 17:54:52 -0800,Jamestown Virginia ,
568589127290998784,negative,0.6617,Late Flight,0.6617,Delta,,AmazingLaisha,,0,@JetBlue I love your flights! But theres always some delay unfortunately,,2015-02-19 17:53:06 -0800,✈️FL/NJ/NYC,Eastern Time (US & Canada)
568588936852799488,positive,0.6829999999999999,,0.0,Delta,,AmazingLaisha,,0,"@JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30",,2015-02-19 17:52:21 -0800,✈️FL/NJ/NYC,Eastern Time (US & Canada)
568588896218587137,negative,1.0,Can't Tell,0.6942,Delta,,Clagett,,0,@JetBlue my butt hurts.,,2015-02-19 17:52:11 -0800,Jamestown Virginia ,
568588797182648320,negative,0.6531,Late Flight,0.6531,Delta,,lopezlaymari,,0,@JetBlue that's what they told me half an hour ago,,2015-02-19 17:51:47 -0800,Miami | Puerto Rico ,
568587875702476800,negative,0.6421,Customer Service Issue,0.3482,Delta,,lopezlaymari,,3,@JetBlue I have been hanging here for almost an hour,,2015-02-19 17:48:08 -0800,Miami | Puerto Rico ,
568587429830983680,negative,1.0,Late Flight,0.6617,Delta,,AmazingLaisha,,0,"@JetBlue took forever for catering to get to my flight, now are very delayed. So ticked off right now.",,2015-02-19 17:46:21 -0800,✈️FL/NJ/NYC,Eastern Time (US & Canada)
568586894776406017,negative,1.0,Flight Attendant Complaints,0.6509,Delta,,lopezlaymari,,2,@JetBlue it is absurd that I have waited more than 45mins because the flight attendant assigned for my flight is Late Flight. You dont have others?,,2015-02-19 17:44:14 -0800,Miami | Puerto Rico ,
568583737417605122,positive,1.0,,,Delta,,sportsguy44,,0,@JetBlue safety first !! #lovejetblue,,2015-02-19 17:31:41 -0800,MA,
568583414519083010,negative,1.0,Late Flight,1.0,Delta,,sportsguy44,,0,@JetBlue delayed flight bummer,,2015-02-19 17:30:24 -0800,MA,
568579899243380736,positive,1.0,,,Delta,,mrsoramsey,,0,@JetBlue here in Austin I saw the water bottles &amp; snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you!,,2015-02-19 17:16:26 -0800,,
568574897988874240,positive,0.6775,,0.0,Delta,,MsBooya,,0,"@JetBlue no, they're too busy being awesome and trying to get us out ASAP. I'll deal.",,2015-02-19 16:56:33 -0800,,
568574059652489217,negative,1.0,Bad Flight,1.0,Delta,,MsBooya,,0,"@jetblue well, we're on our way now, but more than half my tv channels are just static. 😔",,2015-02-19 16:53:14 -0800,,
568571758627790849,neutral,1.0,,,Delta,,batteryman29,,0,@JetBlue any idea when November-December 2015 travel opens up?,,2015-02-19 16:44:05 -0800,,
568569739225604096,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Airways Corporation (NASDAQ:JBLU) Update: @JetBlue says #Lufthansa ... - Markets Bureau http://t.co/aPY3zLSqUu,,2015-02-19 16:36:04 -0800,USA,Sydney
568569662717313024,positive,1.0,,,Delta,,thaniapeck,,0,@JetBlue thanks so much!! ❤️✨ very relaxing flight!,,2015-02-19 16:35:45 -0800,,Pacific Time (US & Canada)
568568690381168640,neutral,0.6889,,,Delta,,ana_lontana,,0,@JetBlue alright.,,2015-02-19 16:31:53 -0800,Northern California/Medellín,Pacific Time (US & Canada)
568567970450055170,neutral,1.0,,,Delta,,markjohnson319,,0,@JetBlue @airbusintheus A320 landing @aruba_airport in February of 2014. #avgeek #warmweather https://t.co/Kaej9G0CHd,,2015-02-19 16:29:02 -0800,"Dallas, TX",
568566512308523008,negative,1.0,Late Flight,1.0,Delta,,ana_lontana,,0,@JetBlue what is happening with the flight from FLL to SFO? Why the delay and the reroute?,,2015-02-19 16:23:14 -0800,Northern California/Medellín,Pacific Time (US & Canada)
568562657265131520,negative,1.0,Can't Tell,0.664,Delta,,dnaumann54,,0,@JetBlue shut up an turn on the tvs/music,,2015-02-19 16:07:55 -0800,Boston,Eastern Time (US & Canada)
568561938457690112,neutral,0.6854,,,Delta,,JetBlueNews,,0,@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - SYS-CON Media (PR) http://t.co/ZoFWLdQXbe,,2015-02-19 16:05:04 -0800,USA,Sydney
568561033641480192,positive,1.0,,,Delta,,TheSnortherner,,0,@JetBlue excellent. you guys are the best,,2015-02-19 16:01:28 -0800,NYC,Eastern Time (US & Canada)
568560914779078656,positive,1.0,,,Delta,,dcooode,,0,"@JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response.",,2015-02-19 16:01:00 -0800,,
568560786756366336,neutral,0.6907,,0.0,Delta,,dcooode,,0,@JetBlue Guess I'll wait another 24 hrs in hopes rate goes down &amp; is more reasonable. Fingers crossed. Cutting it close to my travel dates.,,2015-02-19 16:00:29 -0800,,
568560685568937985,neutral,1.0,,,Delta,,maw416,,0,@JetBlue do you do any discounts for volunteer firefighters?,,2015-02-19 16:00:05 -0800,"Roslyn, ny",Eastern Time (US & Canada)
568559580717805568,neutral,1.0,,,Delta,,TheSnortherner,,0,"@JetBlue Well, I fly into Huntsville, AL. But I'd take either Nashville or Birmingham too!",,2015-02-19 15:55:42 -0800,NYC,Eastern Time (US & Canada)
568558979841810432,negative,0.7168,Customer Service Issue,0.3922,Delta,,dcooode,,0,"@JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price",,2015-02-19 15:53:18 -0800,,
568558887290441728,negative,1.0,Bad Flight,0.6990000000000001,Delta,,superhilarious,,0,@JetBlue :/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe.,,2015-02-19 15:52:56 -0800,,Central Time (US & Canada)
568558562810544129,positive,1.0,,,Delta,,TheSnortherner,,0,@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!,,2015-02-19 15:51:39 -0800,NYC,Eastern Time (US & Canada)
568558484653883392,negative,0.6477,Can't Tell,0.3295,Delta,,dcooode,,0,@JetBlue Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow; I'm in BOS.,,2015-02-19 15:51:20 -0800,,
568556148368019456,positive,1.0,,,Delta,,CaralynMirand,,0,@JetBlue thanks JB!! This is why I 💙 you!,,2015-02-19 15:42:03 -0800,"Buffalo, NY",Eastern Time (US & Canada)
568554719934844928,positive,1.0,,,Delta,,MsBooya,,0,"@JetBlue but thank you! Love, an anxious flyer.",,2015-02-19 15:36:23 -0800,,
568554542897307648,positive,1.0,,,Delta,,dcooode,,0,@JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO.,,2015-02-19 15:35:40 -0800,,
568554411078889473,negative,1.0,Can't Tell,0.3548,Delta,,MsBooya,,0,@JetBlue I don't want to seem crazy! Have already asked twice!,,2015-02-19 15:35:09 -0800,,
568554107952177152,neutral,0.7245,,0.0,Delta,,dcooode,,0,@JetBlue Flight I want to book was $320 one day; went to purchase next day &amp; price doubled to $737. Inquiring on chance it may go down?,,2015-02-19 15:33:57 -0800,,
568552775325364224,negative,1.0,Customer Service Issue,1.0,Delta,,dcooode,,0,"@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight...",,2015-02-19 15:28:39 -0800,,
568552263641210881,negative,1.0,Late Flight,1.0,Delta,,MsBooya,,0,@JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific.,,2015-02-19 15:26:37 -0800,,
568551504505802752,negative,0.7053,Late Flight,0.7053,Delta,,MsBooya,,0,"@JetBlue if I'm about to get on a plane, I think I deserve to know what the mechanical issues are for the flight being delayed.",,2015-02-19 15:23:36 -0800,,
568551350025330691,negative,0.6694,Late Flight,0.3779,Delta,,MsBooya,,0,@JetBlue can you give me an update on flight 1684 MCO-&gt;JFK? They're saying mechanical issues but will not disclose what they are...,,2015-02-19 15:22:59 -0800,,
568548980122103808,negative,0.6551,Flight Attendant Complaints,0.3449,Delta,,RivieraTD,,0,@JetBlue walked from the gate to the just ask desk by gate 1 http://t.co/p6ucbVlv5E,,2015-02-19 15:13:34 -0800,Tonawanda NY,Eastern Time (US & Canada)
568548307200393217,negative,1.0,Late Flight,1.0,Delta,,koztang,,0,@JetBlue on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach?,,2015-02-19 15:10:54 -0800,,Eastern Time (US & Canada)
568547839636332544,positive,1.0,,,Delta,,SmithsShannon,,0,@JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ☕✈👍,,2015-02-19 15:09:02 -0800,MA & NJ,Eastern Time (US & Canada)
568547201208565760,positive,1.0,,,Delta,,SaraNettesheim,,0,"@JetBlue awesome, thanks!",,2015-02-19 15:06:30 -0800,Boston College,
568546837231042560,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Digital Journal http://t.co/urcyfcp2Lx,,2015-02-19 15:05:03 -0800,USA,Sydney
568545534056787968,negative,1.0,Customer Service Issue,0.62,Delta,,RivieraTD,,0,"@JetBlue you service agents at MCO are great, but their are not enough of them working right now!",,2015-02-19 14:59:53 -0800,Tonawanda NY,Eastern Time (US & Canada)
568545438976102400,positive,1.0,,,Delta,,stacyhirst,,0,@JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!,,2015-02-19 14:59:30 -0800,,Central Time (US & Canada)
568544491596083200,negative,1.0,Can't Tell,0.6529,Delta,,royalsherman,,0,"@JetBlue not to get into semantics here but ""by"" means ""within the extent or period of; during"" and it is still technically 2/19 #dictionary",,2015-02-19 14:55:44 -0800,,
568544467944407040,negative,1.0,Late Flight,0.6669,Delta,,stacyhirst,,0,@jetblue is giving me false hope of ever getting home,,2015-02-19 14:55:38 -0800,,Central Time (US & Canada)
568542819788451841,neutral,1.0,,,Delta,,jebus51881,,0,"@JetBlue 1st flight of the morning, flying with a toddler. Will the plane be heated to a comfortable temp before boarding starts. #ItsCold",,2015-02-19 14:49:05 -0800,"South Park, Pa",
568542766860541952,positive,0.7077,,,Delta,,TimothySays,,0,@JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee.,,2015-02-19 14:48:53 -0800,"Burlington, MA",Eastern Time (US & Canada)
568542018760286209,neutral,1.0,,,Delta,,royalsherman,,0,"@JetBlue I want to enter the family pooling contest, it says ""by 2/19"" on the website, can I please enter still!",,2015-02-19 14:45:54 -0800,,
568541219711819776,positive,0.6667,,,Delta,,TimothySays,,0,"@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler.",,2015-02-19 14:42:44 -0800,"Burlington, MA",Eastern Time (US & Canada)
568540097639030784,neutral,0.6602,,0.0,Delta,,bwsf93,,0,"@JetBlue and of course that was supposed to say Logan, not login",,2015-02-19 14:38:16 -0800,NOVA,America/New_York
568540063216197632,positive,1.0,,,Delta,,nadinefrostmace,,0,@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!,,2015-02-19 14:38:08 -0800,"Naples, Fl",
568539689176530944,positive,1.0,,,Delta,,anku,,0,@JetBlue @TSA JetBlue never disappoints !,,2015-02-19 14:36:39 -0800,San Francisco,Pacific Time (US & Canada)
568538242380742656,neutral,1.0,,,Delta,,Peaches275,,0,"😢😢 RT“@JetBlue: @Peaches275 Oh no! Unfortunately, the code must be entered at the time of purchase in order to qualify for the points.”",,2015-02-19 14:30:54 -0800,New Jet City,Central Time (US & Canada)
568537606503280640,neutral,1.0,,,Delta,,prohumanlife,,0,"@JetBlue quick question, to pay for a second bag, do I have to do it online or can I do it at the airport?",,2015-02-19 14:28:22 -0800,,Eastern Time (US & Canada)
568535586325303296,negative,1.0,Late Flight,1.0,Delta,,MissMichelle422,,1,"@JetBlue not cool to announce a flight ""delay"" when everyone is checking in. A 4 hour delay bdl-dca with a staff offering  no help.",,2015-02-19 14:20:21 -0800,,Central Time (US & Canada)
568535405361913857,neutral,0.6495,,0.0,Delta,,Peaches275,,0,@JetBlue Hi. How do I claim points on a 1800-flowers order after I purchased? I totally forgot to put in the promo code.,,2015-02-19 14:19:38 -0800,New Jet City,Central Time (US & Canada)
568535276546449409,negative,1.0,Late Flight,1.0,Delta,,tyon305,,0,@JetBlue what's the hold up with flight 1553? boarding should've taken place 30 minutes ago.,,2015-02-19 14:19:07 -0800,MiamiKlko,Eastern Time (US & Canada)
568533876873633793,neutral,1.0,,,Delta,,RobinFicklin,,0,@JetBlue yes slc on 4/19,,2015-02-19 14:13:33 -0800,Logan.Utah,Pacific Time (US & Canada)
568533099908182016,negative,1.0,Lost Luggage,0.6735,Delta,,NY_US,,0,@JetBlue now we are waiting over an half hr for the packages. What's wrong with you guys?? http://t.co/wVGpp3Ymz1,,2015-02-19 14:10:28 -0800,NY NY,
568531409209421826,neutral,0.6808,,0.0,Delta,,uhnet,,0,@jetblue How long ago can a trip have taken place for me to still get credit if I didn't apply my TrueBlue # when I booked?,,2015-02-19 14:03:45 -0800,,Pacific Time (US & Canada)
568531076915662848,positive,1.0,,,Delta,,SaraNettesheim,,0,@JetBlue thanks for your help! #jetbluesofly,,2015-02-19 14:02:26 -0800,Boston College,
568530694353190912,neutral,0.6602,,,Delta,,uhnet,,0,@jetblue I was able to access it by using the drop down instead of clicking on the tab.,,2015-02-19 14:00:54 -0800,,Pacific Time (US & Canada)
568529886920335360,negative,1.0,Can't Tell,0.6832,Delta,,uhnet,,0,@JetBlue Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site.,,2015-02-19 13:57:42 -0800,,Pacific Time (US & Canada)
568528982439669761,positive,1.0,,,Delta,,angrydesi,,0,"@JetBlue:  Ahoy from a loyal #AllYouCanJetPass holder! When do you anticipate direct US flights to #Havana, #Cuba? (#JetBlue #Vacation)",,2015-02-19 13:54:06 -0800,Everywhere,Eastern Time (US & Canada)
568528082841112576,negative,1.0,Cancelled Flight,1.0,Delta,,RobinFicklin,,0,@JetBlue that is my point! They are only offering me a flight the next day and expect me to now pay for a hotel because they Cancelled Flightled.,,2015-02-19 13:50:32 -0800,Logan.Utah,Pacific Time (US & Canada)
568527922576777216,neutral,0.3658,,0.0,Delta,,SaraNettesheim,,0,@JetBlue excited for my first flight w/ you today! It's delayed though- can you give me the 411? Flight number 989 from Boston to DC,,2015-02-19 13:49:54 -0800,Boston College,
568527764812374016,neutral,0.6723,,0.0,Delta,,beantoon,,0,@JetBlue what is the Mosiac 800 #?,,2015-02-19 13:49:16 -0800,"Plymouth,  MA",
568526521910079488,negative,0.6625,Customer Service Issue,0.3394,Delta,,beantoon,,0,@JetBlue I can probably find some of them. Are the ticket #s on there?,,2015-02-19 13:44:20 -0800,"Plymouth,  MA",
568525820764897280,negative,1.0,Cancelled Flight,0.6871,Delta,,RobinFicklin,,0,"@JetBlue no they offered the flight (4/19), I paid, then they changed it.This is the 2nd  time you have done this to me. ruins cruise plans",,2015-02-19 13:41:33 -0800,Logan.Utah,Pacific Time (US & Canada)
568524724256444416,positive,1.0,,,Delta,,kbosspotter,,0,"@JetBlue okie doke! Knowing you, you will fix this ;)",,2015-02-19 13:37:11 -0800,Logan International Airport,Atlantic Time (Canada)
568523834980057088,neutral,1.0,,,Delta,,kbosspotter,,0,@JetBlue should I check in my awesome bag on my flight or carry it on... Decisions...,,2015-02-19 13:33:39 -0800,Logan International Airport,Atlantic Time (Canada)
568521960088449025,neutral,1.0,,,Delta,,kbosspotter,,0,@JetBlue I can't. I don't have acces to a phone rn. My iPhone broke. :/ would rather change it now then Late Flightr.,,2015-02-19 13:26:12 -0800,Logan International Airport,Atlantic Time (Canada)
568521376245501956,negative,0.6198,Cancelled Flight,0.3265,Delta,,kbosspotter,,0,@JetBlue I can't do that flight. I need a Late Flightr one! I need you to change my flight. You guys changed it and now I can't do that time!,,2015-02-19 13:23:53 -0800,Logan International Airport,Atlantic Time (Canada)
568510973469855745,positive,0.3563,,0.0,Delta,,cflanagan,,1,".@JetBlue Wish you would make Austin, TX a hub. Missing you as my “only” airline for all my biz travel since I moved from BOS. :(",,2015-02-19 12:42:33 -0800,"ÜT: 48.837756,2.320214",Eastern Time (US & Canada)
568509669758660608,neutral,1.0,,,Delta,,HAbbott4,,0,@JetBlue Just sent it,,2015-02-19 12:37:22 -0800,NY,Eastern Time (US & Canada)
568509433229099009,neutral,1.0,,,Delta,,SterlChampion,,0,@JetBlue a little vino wouldn't hurt 🍷,,2015-02-19 12:36:25 -0800,NYC,Eastern Time (US & Canada)
568509343047352322,neutral,0.6632,,,Delta,,JetBlueNews,,0,@JetBlue Airways Receives New Coverage from Analysts at Bank of America (JBLU) - The Legacy http://t.co/dORuxBqla1,,2015-02-19 12:36:04 -0800,USA,Sydney
568509302505377792,positive,0.3373,,0.0,Delta,,MikewDickman,,0,@JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-),,2015-02-19 12:35:54 -0800,South Florida,
568503966687993856,negative,1.0,Lost Luggage,0.6616,Delta,,HAbbott4,,0,@JetBlue My bag is missing from 1099 landed over 6 hours ago. Help!,,2015-02-19 12:14:42 -0800,NY,Eastern Time (US & Canada)
568502766747971585,positive,1.0,,,Delta,,bwsf93,,0,@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA,,2015-02-19 12:09:56 -0800,NOVA,America/New_York
568502279193681921,negative,1.0,Customer Service Issue,0.6443,Delta,,MikewDickman,,0,"@JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?",,2015-02-19 12:08:00 -0800,South Florida,
568502226597101568,negative,1.0,Lost Luggage,1.0,Delta,,HAbbott4,,0,@JetBlue Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid!,,2015-02-19 12:07:47 -0800,NY,Eastern Time (US & Canada)
568501539167473664,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5fmipW9dhi,,2015-02-19 12:05:03 -0800,USA,Sydney
568501157452230656,positive,1.0,,,Delta,,dougorey,,0,Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way.,"[42.36834942, -71.0152744]",2015-02-19 12:03:32 -0800,"Boston, MA",Eastern Time (US & Canada)
568499629043687426,neutral,1.0,,,Delta,,bmose14,,0,"@JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http://t.co/A1ChOxKPJp",,2015-02-19 11:57:28 -0800,"Boston, MA",Eastern Time (US & Canada)
568498446216400896,neutral,0.6768,,,Delta,,alnosh,,0,@JetBlue short stop at JFK before IAD,,2015-02-19 11:52:46 -0800,D.C.,
568498114300153856,negative,1.0,Flight Attendant Complaints,0.3561,Delta,,dougorey,,0,@JetBlue Flight 69 (ha!) - one employee said they were reassigned another said they just left. I just want some warm weather!,"[42.36833796, -71.01525742]",2015-02-19 11:51:27 -0800,"Boston, MA",Eastern Time (US & Canada)
568495595440234496,positive,0.6762,,,Delta,,lyteforce,,0,@JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.,,2015-02-19 11:41:26 -0800,Richmond BC,Pacific Time (US & Canada)
568492016587436033,neutral,0.6606,,0.0,Delta,,alanbestnyc,,0,@JetBlue Does @AirCanada not take fraud as seriously?,,2015-02-19 11:27:13 -0800,,Quito
568491668858662914,negative,0.6629,Can't Tell,0.6629,Delta,,alanbestnyc,,0,"@JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue.",,2015-02-19 11:25:50 -0800,,Quito
568491434397073408,negative,1.0,Customer Service Issue,1.0,Delta,,alanbestnyc,,0,@JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right?,,2015-02-19 11:24:54 -0800,,Quito
568490310524936192,negative,0.6624,Customer Service Issue,0.3547,Delta,,alanbestnyc,,0,@JetBlue Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved?,,2015-02-19 11:20:26 -0800,,Quito
568490190194515970,positive,0.6737,,,Delta,,Lane_,,0,@JetBlue thanks,,2015-02-19 11:19:58 -0800,South Florida,Eastern Time (US & Canada)
568489782298476544,positive,0.6503,,,Delta,,alanbestnyc,,0,@JetBlue Then en route to the airport the rebooked ticket was refunded.,,2015-02-19 11:18:20 -0800,,Quito
568489700232695808,neutral,1.0,,,Delta,,HeathAWhelan,,0,@JetBlue @NHLBruins repping the Bruins in Cleveland at Rock n Roll HOF &amp; The Christmas Story house #JetBlueBruins http://t.co/JKnWuGJ778,,2015-02-19 11:18:01 -0800,,
568489124098924546,negative,0.6596,Can't Tell,0.3521,Delta,,alanbestnyc,,0,"@JetBlue No, it didn't all work out. I called Jet Blue from Mexico to address the fraud alert with Capital One on the line. Rebooked.",,2015-02-19 11:15:43 -0800,,Quito
568488247514554369,negative,1.0,Customer Service Issue,1.0,Delta,,alanbestnyc,,0,@JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?,,2015-02-19 11:12:14 -0800,,Quito
568487688510287873,negative,1.0,Customer Service Issue,0.6733,Delta,,alanbestnyc,,0,"@JetBlue I called jet blue to get an explanation, and make sure it would not happen in the future. I was told to write the fraud dept.",,2015-02-19 11:10:01 -0800,,Quito
568487677114363904,positive,1.0,,,Delta,,smsuconn,,0,@JetBlue we made it safe and sound. Thank you for the safe travels.,,2015-02-19 11:09:58 -0800,"Alexandria, VA",Eastern Time (US & Canada)
568487439062441984,negative,0.6528,Flight Booking Problems,0.32799999999999996,Delta,,alanbestnyc,,0,"@JetBlue When I arrived at the airport, I was told my ticket had been refunded because my name had a fraud alert.",,2015-02-19 11:09:02 -0800,,Quito
568487293100691457,neutral,0.6808,,0.0,Delta,,alanbestnyc,,0,@JetBlue My card company and I explained the issue over the phone when I was in Mexico. I purchased a new ticket over the phone.,,2015-02-19 11:08:27 -0800,,Quito
568487040234459138,negative,1.0,Cancelled Flight,1.0,Delta,,alanbestnyc,,0,@JetBlue But jet blue had Cancelled Flighted my ticket &amp; never reissued it.,,2015-02-19 11:07:27 -0800,,Quito
568486660410908674,neutral,0.6778,,0.0,Delta,,alanbestnyc,,0,"@JetBlue my credit card company accidentally marked my jet blue tickets as fraud, then corrected their mistake and reposted the money.",,2015-02-19 11:05:56 -0800,,Quito
568485564112117760,negative,1.0,Customer Service Issue,0.6508,Delta,,mattjay_son,,0,"@JetBlue has screwed me over for the last time.  @SouthwestAir, glad to give you my business. #JetScrew #AwfulCustomerService","[0.0, 0.0]",2015-02-19 11:01:35 -0800,"Los Angeles, CA",Arizona
568484039499378690,negative,1.0,Customer Service Issue,0.6875,Delta,,mattjay_son,,0,@JetBlue Alternatives?  You have absolutely no respect for loyal customers.  8 years.  No more.  I'm done.,,2015-02-19 10:55:31 -0800,"Los Angeles, CA",Arizona
568483098310152193,neutral,1.0,,,Delta,,erinthetraveler,,0,@JetBlue any thoughts on waiver of change fees for travel out of Boston this weekend?,,2015-02-19 10:51:47 -0800,Massachusetts,Eastern Time (US & Canada)
568482785389899776,negative,1.0,Can't Tell,0.6666,Delta,,mattjay_son,,0,@JetBlue Pooling and gifting are completely different.  I shouldn't have to be charged $375 to send points.  Its disgusting.,,2015-02-19 10:50:32 -0800,"Los Angeles, CA",Arizona
568480654347935745,negative,0.6742,Flight Booking Problems,0.3383,Delta,,mattjay_son,,0,@JetBlue Why would you charge money to transfer points to someone?,"[0.0, 0.0]",2015-02-19 10:42:04 -0800,"Los Angeles, CA",Arizona
568475439460515840,positive,1.0,,,Delta,,sbgblee,,0,"@JetBlue flight attendant Wendi on Flt 127 on 2/17, Newark to Orlando.  👍👍",,2015-02-19 10:21:21 -0800,,
568475010798637056,negative,1.0,Flight Booking Problems,1.0,Delta,,_TheRobynShow,,0,@JetBlue doesn't help if I have to fly on specific days,"[40.63817554, -73.95630614]",2015-02-19 10:19:38 -0800,NYC,Eastern Time (US & Canada)
568474960097878016,negative,1.0,Flight Attendant Complaints,0.6809,Delta,,NY_US,,0,@JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate.,,2015-02-19 10:19:26 -0800,NY NY,
568474423742738432,positive,0.6890000000000001,,0.0,Delta,,lyteforce,,0,@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;),,2015-02-19 10:17:19 -0800,Richmond BC,Pacific Time (US & Canada)
568474096058507264,neutral,0.6659,,,Delta,,lyteforce,,0,@JetBlue Just looking to arrange for a nice flight from SEA to LA-ish and comparing the cost to something more direct from YVR.,,2015-02-19 10:16:00 -0800,Richmond BC,Pacific Time (US & Canada)
568473686178717696,neutral,0.6786,,,Delta,,slevine17,,0,@JetBlue Sent my suggestion and comments via the link provided..,,2015-02-19 10:14:23 -0800,,
568473361388572672,negative,1.0,Flight Attendant Complaints,1.0,Delta,,NY_US,,0,@JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met.,,2015-02-19 10:13:05 -0800,NY NY,
568472330097332225,positive,1.0,,,Delta,,AnthonysEdits,,0,@JetBlue I love you,,2015-02-19 10:08:59 -0800,✖️ || 4/5 || ✖️,Eastern Time (US & Canada)
568470507433168896,neutral,0.6259,,,Delta,,slevine17,,0,@JetBlue Ever consider coming to Memphis?  Need some TrueBlue service and fares badly!!,,2015-02-19 10:01:45 -0800,,
568467286333513728,negative,1.0,Late Flight,1.0,Delta,,BrianKal,,0,@JetBlue what's up w flt 4? Brothers fiancé sitting on board for 30mins w tech  issues.,"[38.87982914, -77.11608667]",2015-02-19 09:48:57 -0800,Metro Washington DC,Eastern Time (US & Canada)
568464487931613185,positive,1.0,,,Delta,,305Josec,,0,"@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me 😊😊😊✈️✈️✈️",,2015-02-19 09:37:50 -0800,"Miami, Florida",
568460351873937408,negative,1.0,Customer Service Issue,0.6839,Delta,,evelynsarah,,0,@JetBlue is giving us free movies because apparently the dunkin donuts coffee is a safety hazard. #thingsyoucantmakeup #switch2SBux?,,2015-02-19 09:21:24 -0800,"Los Angeles, CA",Quito
568456085536935936,negative,1.0,Bad Flight,0.3579,Delta,,GinaMPassantino,,0,@JetBlue As long as someone remembers to put it on plane right? That was a really lame excuse.Geez @JetBlue can do much better #coffeeneeded,,2015-02-19 09:04:26 -0800,"Amherst, NY",Eastern Time (US & Canada)
568454161962049536,negative,0.662,Bad Flight,0.662,Delta,,GinaMPassantino,,0,@JetBlue What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee,,2015-02-19 08:56:48 -0800,"Amherst, NY",Eastern Time (US & Canada)
568451040397422593,negative,1.0,Can't Tell,0.3368,Delta,,GinaMPassantino,,0,@JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee,,2015-02-19 08:44:23 -0800,"Amherst, NY",Eastern Time (US & Canada)
568450407204139008,positive,1.0,,,Delta,,alexnazaryan,,0,"@JetBlue Utah, I think. And thanks!",,2015-02-19 08:41:53 -0800,New York City,Atlantic Time (Canada)
568448110256640000,positive,1.0,,,Delta,,smsuconn,,0,@JetBlue thank you!,,2015-02-19 08:32:45 -0800,"Alexandria, VA",Eastern Time (US & Canada)
568448023845572608,neutral,0.6423,,,Delta,,smsuconn,,0,@JetBlue yes he and all the princesses. Trying to get to the #glassslipperchallenge at WDW.,,2015-02-19 08:32:24 -0800,"Alexandria, VA",Eastern Time (US & Canada)
568444650903748609,positive,0.6754,,0.0,Delta,,hipch1ck,,0,"@JetBlue, never been delayed before; 533 to TPA out of BDL. Better safe than sorry. 💙 #lovejetblue #onlyblue #jetblueforever",,2015-02-19 08:19:00 -0800,Upstate New York,Eastern Time (US & Canada)
568444359391252480,negative,0.6831,Late Flight,0.6831,Delta,,smsuconn,,0,"@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying.",,2015-02-19 08:17:51 -0800,"Alexandria, VA",Eastern Time (US & Canada)
568443892569235457,positive,1.0,,,Delta,,leahmg2,,0,@JetBlue great flight and crew! Flight 51 from BOS to MCO,,2015-02-19 08:15:59 -0800,New Jersey,Eastern Time (US & Canada)
568442989258911745,negative,1.0,Late Flight,0.6667,Delta,,smsuconn,,0,@JetBlue i appreciate that. When i flew with you in January the check engine light came on right before take off. Now it is a computer.,,2015-02-19 08:12:24 -0800,"Alexandria, VA",Eastern Time (US & Canada)
568442965661761536,positive,1.0,,,Delta,,kzone7,,0,@JetBlue That's why I love JetBlue! #truebluemember4life,,2015-02-19 08:12:18 -0800,"Long Island, NY",Eastern Time (US & Canada)
568442328794464256,positive,0.6596,,0.0,Delta,,KatieLeonick,,0,"@JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help!",,2015-02-19 08:09:46 -0800,Chasing the dream,Eastern Time (US & Canada)
568442077400436736,neutral,0.7246,,0.0,Delta,,TomFecteau,,0,"@JetBlue traveling w/ a rifle for a hunting trip, can a pistol be in the same large rifle case too? Wasn't clear in freq asked questions",,2015-02-19 08:08:47 -0800,New England ,Eastern Time (US & Canada)
568441576206286848,positive,0.6989,,,Delta,,kzone7,,0,@JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her.,,2015-02-19 08:06:47 -0800,"Long Island, NY",Eastern Time (US & Canada)
568440681531875328,negative,0.6966,Flight Booking Problems,0.3708,Delta,,KatieLeonick,,0,@JetBlue Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ?,,2015-02-19 08:03:14 -0800,Chasing the dream,Eastern Time (US & Canada)
568440372206182400,negative,0.6471,Cancelled Flight,0.3345,Delta,,ZKatcher,,0,@JetBlue - He Cancelled Flightled a flight &amp; was given 2 weeks to apply travel bank credit to another flight &amp; credit was transferable,"[0.0, 0.0]",2015-02-19 08:02:00 -0800,"Washington, DC",Eastern Time (US & Canada)
568440180769746946,neutral,0.6774,,,Delta,,kzone7,,0,@JetBlue Thanks! I just sent a few DMs.,,2015-02-19 08:01:14 -0800,"Long Island, NY",Eastern Time (US & Canada)
568439661590396928,negative,1.0,Can't Tell,0.6729,Delta,,ZKatcher,,0,@JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account,"[0.0, 0.0]",2015-02-19 07:59:11 -0800,"Washington, DC",Eastern Time (US & Canada)
568438528666959872,negative,1.0,Flight Booking Problems,0.3437,Delta,,Old_bauer,,0,talked to a @JetBlue manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited,,2015-02-19 07:54:40 -0800,,Eastern Time (US & Canada)
568438162369822720,negative,0.6719,Flight Booking Problems,0.3781,Delta,,HisBoots,,0,.@JetBlue @ZKatcher 😂😂😂😂😂OMG. Bored &amp; read through this convo.. Seems like JetBlue is on point.,,2015-02-19 07:53:13 -0800,Live Free or Die ,Eastern Time (US & Canada)
568437285605257216,negative,1.0,Cancelled Flight,0.6316,Delta,,Old_bauer,,0,@JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold,,2015-02-19 07:49:44 -0800,,Eastern Time (US & Canada)
568437189694111744,negative,0.6513,Bad Flight,0.3288,Delta,,Tostie,,0,@JetBlue Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly.,,2015-02-19 07:49:21 -0800,"Waltham, MA",Eastern Time (US & Canada)
568436943131951104,neutral,0.6923,,,Delta,,kzone7,,0,"@JetBlue For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.",,2015-02-19 07:48:22 -0800,"Long Island, NY",Eastern Time (US & Canada)
568436613384155136,negative,1.0,Customer Service Issue,0.649,Delta,,Old_bauer,,1,@JetBlue trying to charge us $550 dollars cash for tickets we paid for months in advance #isthisreal #nevertoldus #jetblue #NeverAgain,,2015-02-19 07:47:04 -0800,,Eastern Time (US & Canada)
568435926503976960,negative,0.6801,Flight Booking Problems,0.3419,Delta,,wclsc59,,0,@JetBlue please get service started at @triflight and offer good routes lile florida upstate ny vegas etc,,2015-02-19 07:44:20 -0800,johnson city tn,
568435750485819392,negative,1.0,Cancelled Flight,0.6702,Delta,,Old_bauer,,0,"@JetBlue Cancelled Flightling flights, sending out tickets, then not telling the buyer... #jetblue how is that allowed?",,2015-02-19 07:43:38 -0800,,Eastern Time (US & Canada)
568435677190336512,negative,0.6201,Can't Tell,0.6201,Delta,,ZKatcher,,0,@JetBlue i am here - what is your resolution?,"[0.0, 0.0]",2015-02-19 07:43:21 -0800,"Washington, DC",Eastern Time (US & Canada)
568435364349808640,positive,1.0,,,Delta,,MJayRosenberg,,0,"@JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies &amp; sea. (And they DELIVER on that promise)",,2015-02-19 07:42:06 -0800,"Washington, D.C.",Eastern Time (US & Canada)
568434959226179585,positive,1.0,,,Delta,,EricaRhone,,0,@JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http://t.co/zf5wjgtXzT,,2015-02-19 07:40:29 -0800,NYC,Eastern Time (US & Canada)
568434729684307970,negative,1.0,Flight Attendant Complaints,1.0,Delta,,eatplaylove1,,0,@JetBlue not making a great first impression on my first flight. 20 minutes before boarding and the gate agent still can't assign me a seat?,,2015-02-19 07:39:35 -0800,,Eastern Time (US & Canada)
568434307989159936,negative,0.6951,Late Flight,0.6951,Delta,,MikeH1123,,0,@JetBlue My Flight 1318 is delayed and I am connecting from Boston. Is it possible to switch me to Flight 118 so I can make my connection?,,2015-02-19 07:37:54 -0800,"Brooklyn, NY",America/Atikokan
568434301496381441,negative,1.0,Cancelled Flight,1.0,Delta,,Old_bauer,,0,@JetBlue loves Cancelled Flightling tickets and not telling their customers #flyunited,,2015-02-19 07:37:53 -0800,,Eastern Time (US & Canada)
568433716206436353,negative,1.0,Cancelled Flight,0.6347,Delta,,Old_bauer,,0,@JetBlue tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue,,2015-02-19 07:35:33 -0800,,Eastern Time (US & Canada)
568433301880479746,negative,1.0,Cancelled Flight,1.0,Delta,,Old_bauer,,0,@JetBlue would have been good to know months ago that you Cancelled Flightled our flights leaving tomorrow #telleveryone #jetblue #NeverAgain,,2015-02-19 07:33:54 -0800,,Eastern Time (US & Canada)
568433145437138944,negative,1.0,Customer Service Issue,1.0,Delta,,ZKatcher,,0,"@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport","[0.0, 0.0]",2015-02-19 07:33:17 -0800,"Washington, DC",Eastern Time (US & Canada)
568433045805465600,negative,1.0,Flight Attendant Complaints,0.6854,Delta,,Schnitz85,,0,@JetBlue I'm on flight and no booze being served 30 min in... What gives? #lostrevenue #angryandsober #bachelorpartymishap,,2015-02-19 07:32:53 -0800,"New York, NY",Quito
568432677789011968,negative,1.0,Can't Tell,0.6659,Delta,,LisaTweetsa,,0,@JetBlue I've used you guys for 10 years but after this experience I will NEVER EVER use you again.,,2015-02-19 07:31:26 -0800,"New York, NY ",Quito
568432609866457088,negative,1.0,Cancelled Flight,1.0,Delta,,Old_bauer,,0,@JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice,,2015-02-19 07:31:09 -0800,,Eastern Time (US & Canada)
568432405482229760,positive,1.0,,,Delta,,HenRoc_,,0,@JetBlue you guys are lucky I love you,,2015-02-19 07:30:21 -0800,Where the food at,Quito
568432328902610944,negative,1.0,Customer Service Issue,1.0,Delta,,LisaTweetsa,,0,@JetBlue Maybe stop telling people the wrong info on your customer service calls.,,2015-02-19 07:30:02 -0800,"New York, NY ",Quito
568431356037996545,negative,1.0,Customer Service Issue,1.0,Delta,,LisaTweetsa,,0,"@JetBlue customer service was so bad updating my points, once I use my next points, I won't be flying you. Point system is almost a sham.",,2015-02-19 07:26:10 -0800,"New York, NY ",Quito
568431120032915457,negative,1.0,Customer Service Issue,0.6802,Delta,,Old_bauer,,0,@JetBlue ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer,,2015-02-19 07:25:14 -0800,,Eastern Time (US & Canada)
568430874049581058,negative,1.0,Cancelled Flight,0.6966,Delta,,Old_bauer,,0,@JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid,,2015-02-19 07:24:15 -0800,,Eastern Time (US & Canada)
568430681367453696,negative,1.0,Customer Service Issue,1.0,Delta,,ZKatcher,,0,@JetBlue I spent over an hour of my morning on hold w/ your customer support. I want my confirmed flight to be taken care of,,2015-02-19 07:23:30 -0800,"Washington, DC",Eastern Time (US & Canada)
568430087298801666,negative,1.0,Customer Service Issue,0.6559999999999999,Delta,,Old_bauer,,0,@JetBlue @ZKatcher @bretharold does it look like to we talked to customer service? http://t.co/vYUAnh4Iqr,,2015-02-19 07:21:08 -0800,,Eastern Time (US & Canada)
568429798604857344,negative,0.7112,Late Flight,0.3609,Delta,,ZKatcher,,0,"@JetBlue claims w/ customer protection they ""will notify customers of delays, Cancelled Flightlations and diversions."" #NotTRUE http://t.co/3oq1T4ohjl","[0.0, 0.0]",2015-02-19 07:19:59 -0800,"Washington, DC",Eastern Time (US & Canada)
568427942382071810,negative,0.6990000000000001,Flight Booking Problems,0.6990000000000001,Delta,,Old_bauer,,0,"@JetBlue if there is a ""processing error"" the  why do you send out full flight tickets and confirmations? #FlySouthwest",,2015-02-19 07:12:37 -0800,,Eastern Time (US & Canada)
568427870055305216,positive,1.0,,,Delta,,AliBessette,,0,@JetBlue thank you will do!! You guy are awesome!,,2015-02-19 07:12:19 -0800,,Quito
568427853265571840,positive,0.7007,,,Delta,,amybruni,,0,"@JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597",,2015-02-19 07:12:15 -0800,Massachusetts,Pacific Time (US & Canada)
568426494554480640,positive,1.0,,,Delta,,Kamari102,,0,@JetBlue definitely!,,2015-02-19 07:06:51 -0800,"Long Island, NY",Eastern Time (US & Canada)
568426489055719425,negative,1.0,Customer Service Issue,0.6916,Delta,,ZKatcher,,1,@JetBlue tells me $130 paid &amp; confirmed flight will now cost me $566.80 CASH ONLY @ airport  22 hours before my flight  #RIPOFF #NoSupport,"[0.0, 0.0]",2015-02-19 07:06:50 -0800,"Washington, DC",Eastern Time (US & Canada)
568425693828132864,positive,1.0,,,Delta,,AliBessette,,0,@JetBlue okay awesome! Thank you!,,2015-02-19 07:03:40 -0800,,Quito
568425272304934912,negative,1.0,Cancelled Flight,0.6676,Delta,,ZKatcher,,1,"@JetBlue = WORST. Booked in Oct. w/ email confirm &amp; NEVER INFORMED Cancelled Flightlation. Instructed ""to mail written letter"" http://t.co/c7Kzbvf8h8","[0.0, 0.0]",2015-02-19 07:02:00 -0800,"Washington, DC",Eastern Time (US & Canada)
568424902287446016,negative,1.0,Flight Attendant Complaints,0.6531,Delta,,yippersNY,,0,"@JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?",,2015-02-19 07:00:32 -0800,,
568424725929701376,positive,1.0,,,Delta,,Kamari102,,0,@JetBlue I was so excited when I saw that you fly there! #ionlyflyblue,,2015-02-19 06:59:50 -0800,"Long Island, NY",Eastern Time (US & Canada)
568424704597467137,positive,0.6465,,,Delta,,margarrati,,0,@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock,,2015-02-19 06:59:45 -0800,"Salt Lake City, Utah",
568423886762569728,positive,0.6727,,0.0,Delta,,AliBessette,,0,@JetBlue just mine sadly.. But yea the fly fi is awesome,,2015-02-19 06:56:30 -0800,,Quito
568423284401836032,negative,1.0,Customer Service Issue,1.0,Delta,,yippersNY,,0,@JetBlue she hung up before I can get name. She took no accountability for keeping me on hold +20min. Next rep was not able to track name,,2015-02-19 06:54:06 -0800,,
568423278555086848,positive,1.0,,,Delta,,DMakesCakes,,0,@JetBlue thank you!!,,2015-02-19 06:54:05 -0800,"Queens, NY",
568422658494185472,negative,0.6702,Can't Tell,0.6702,Delta,,AliBessette,,0,@JetBlue the free wifi makes up for the television not working... It's staticy #ithelpsabit,,2015-02-19 06:51:37 -0800,,Quito
568420497563598848,negative,1.0,Customer Service Issue,1.0,Delta,,yippersNY,,0,@JetBlue I have been on phone with rep for over 30 min and was transferred after asking not to be. She was the worse rep I ever had,,2015-02-19 06:43:02 -0800,,
568419991030087681,positive,0.6596,,,Delta,,DMakesCakes,,0,@JetBlue ready to go to Disneyworld!  For the @runDisney #PrincessHalf http://t.co/sTQY9V8256,,2015-02-19 06:41:01 -0800,"Queens, NY",
568417260668379136,negative,1.0,Customer Service Issue,1.0,Delta,,alanbestnyc,,0,@JetBlue How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY??,,2015-02-19 06:30:10 -0800,,Quito
568416873211015168,neutral,0.6739,,,Delta,,GerryBorrego,,0,@JetBlue  Brazil to volunteer teaching english &amp; spanish to Poor children so they have a skills to improve their chances of a better life.,"[0.0, 0.0]",2015-02-19 06:28:37 -0800,"Austin, Texas",Central Time (US & Canada)
568416305101070336,negative,1.0,Late Flight,1.0,Delta,,kbosspotter,,0,@JetBlue is flight 51 on 4/24/15 moved back? When I booked it said we arrive 11:31 but now it says 12:08 😢,,2015-02-19 06:26:22 -0800,Logan International Airport,Atlantic Time (Canada)
568413198518329344,positive,0.6815,,,Delta,,GraceLavigne,,0,@JetBlue Thank you for the JetBlue Credit. Nice save :-),,2015-02-19 06:14:01 -0800,,Eastern Time (US & Canada)
568412747324485632,neutral,0.6645,,,Delta,,klorbe,,0,@JetBlue  I would go back to Aruba. I flew out of JFK. #bestplanesever #bestflightever,,2015-02-19 06:12:14 -0800,,
568411980542775296,positive,1.0,,,Delta,,AirlineAdviser,,0,@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this,,2015-02-19 06:09:11 -0800,,
568403649753448448,negative,1.0,Can't Tell,0.6154,Delta,,freeportblue76,,0,@JetBlue case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott,,2015-02-19 05:36:05 -0800,,
568401416982806528,neutral,1.0,,,Delta,,sherryvolpic,,0,@JetBlue I would go to Dallas to see my grand baby that I miss so much. I feel like a piece of my heart is there.,,2015-02-19 05:27:12 -0800,"Easton, pa",Quito
568400398748266496,negative,1.0,Customer Service Issue,0.6974,Delta,,akhanIO,,0,@JetBlue False - agent let us do an extra leg room upgrade for $ but not upgrade to mint. Poor business practices. #badcustomerservice,,2015-02-19 05:23:10 -0800,,Pacific Time (US & Canada)
568400096586395649,negative,1.0,Customer Service Issue,0.6782,Delta,,KatLaur12,,0,@JetBlue tried them not helpful. Really dissatisfied with Flight Booking Problems my whole trip with jet blue this time around besides the flights.,"[33.81346953, -117.91426571]",2015-02-19 05:21:58 -0800,Boston,Pacific Time (US & Canada)
568397325820956672,positive,1.0,,,Delta,,sbgblee,,0,"@JetBlue yes, with about 20 minutes to spare.  FYI - your employees are amazing.  Keep up the good work!",,2015-02-19 05:10:57 -0800,,
568395094232932352,negative,1.0,Flight Booking Problems,1.0,Delta,,akhanIO,,0,@jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue,,2015-02-19 05:02:05 -0800,,Pacific Time (US & Canada)
568394474243665920,neutral,1.0,,,Delta,,beccimiller,,0,@JetBlue when are you going to get wifi on your planes?,,2015-02-19 04:59:37 -0800,"Marblehead, MA",
568394078817267712,positive,1.0,,,Delta,,MaybeTonight,,0,@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!,,2015-02-19 04:58:03 -0800,Bay Shore NY,Eastern Time (US & Canada)
568393752596717568,neutral,0.6698,,0.0,Delta,,KatLaur12,,0,@JetBlue how can we get help with a hotel we booked with you and are having issues with.,"[33.81391813, -117.92216895]",2015-02-19 04:56:45 -0800,Boston,Pacific Time (US & Canada)
568391878871285760,negative,0.6765,Can't Tell,0.3634,Delta,,lbyav,,0,@jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https://t.co/dFmvmiBH4x,,2015-02-19 04:49:18 -0800,"29 Sawyer Rd., Waltham, MA",Eastern Time (US & Canada)
568387402810728448,neutral,1.0,,,Delta,,juntocaustic,,0,@JetBlue hi. Just DM'd info,,2015-02-19 04:31:31 -0800,,Atlantic Time (Canada)
568387362239205376,negative,1.0,Bad Flight,0.6804,Delta,,Lane_,,0,@JetBlue flight 577  fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop,,2015-02-19 04:31:21 -0800,South Florida,Eastern Time (US & Canada)
568385676737167360,positive,1.0,,,Delta,,alikim22,,0,@JetBlue Thanks!,,2015-02-19 04:24:40 -0800,,Eastern Time (US & Canada)
568382780251480064,neutral,0.6639,,0.0,Delta,,alikim22,,0,@JetBlue any concern about Cancelled Flightled flights due to the cold weather in NJ Saturday am? Do you Cancelled Flight at 0 degrees?,,2015-02-19 04:13:09 -0800,,Eastern Time (US & Canada)
568380876855353344,negative,1.0,Customer Service Issue,1.0,Delta,,juntocaustic,,0,@JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?,,2015-02-19 04:05:35 -0800,,Atlantic Time (Canada)
568380749495164929,neutral,1.0,,,Delta,,JetBlueNews,,0,"@JetBlue Gains Altitude, But SkyWest Hits Turbulence JBLU SKYW - Investor's Business Daily http://t.co/P2HUM7lXUR",,2015-02-19 04:05:05 -0800,USA,Sydney
568379591569629185,positive,0.6701,,,Delta,,s_tpplsay2fa,,0,@JetBlue good morning sunshine! #TailfinThursday http://t.co/Nc0ES6e4Lf,,2015-02-19 04:00:29 -0800,the friendly skies,America/New_York
568378598043852800,positive,0.6539,,,Delta,,philpete,,0,@JetBlue where's my selfie?,,2015-02-19 03:56:32 -0800,London,London
568365652597014528,negative,0.3573,Can't Tell,0.3573,Delta,,JetBlueNews,,0,@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/h6cE3mWCqj,,2015-02-19 03:05:05 -0800,USA,Sydney
568335451741749248,positive,0.6465,,,Delta,,JetBlueNews,,0,@JetBlue Airways Reveals 'Bluemanity' Livery - TravelPulse http://t.co/fTTfyFMvCO,,2015-02-19 01:05:05 -0800,USA,Sydney
568290152151269377,neutral,0.7102,,,Delta,,JetBlueNews,,0,@JetBlue unveils new 'Bluemanity' livery - USA TODAY http://t.co/ueGgKN79zA,,2015-02-18 22:05:05 -0800,USA,Sydney
568282853240209408,neutral,0.6633,,,Delta,,JetBlueNews,,0,@JetBlue Marks 15th Year With 'Bluemanity' Plane Design - http://t.co/E5NaxBUe4s http://t.co/KlxivnbCYh,,2015-02-18 21:36:05 -0800,USA,Sydney
568279415370735618,positive,1.0,,,Delta,,ft_tyman,,0,@JetBlue haha thanks Jetblue👌☺️,,2015-02-18 21:22:25 -0800,NBMA,Eastern Time (US & Canada)
568278516309090304,neutral,0.6804,,,Delta,,ft_tyman,,0,@JetBlue could I get a free flight to Vegas since it's my bday😏☺️,,2015-02-18 21:18:51 -0800,NBMA,Eastern Time (US & Canada)
568273152456810496,neutral,0.6962,,0.0,Delta,,aclaessen,,0,"@JetBlue im flying with you from mi-boston and then icelandair to iceland, 8 hours between. can we check our bags all the way?",,2015-02-18 20:57:32 -0800,Hollywood,Pacific Time (US & Canada)
568270768989081600,positive,1.0,,,Delta,,NickTypesWords,,8,I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae,,2015-02-18 20:48:03 -0800,Inquiries: CAA  •  Miller PR ,
568269372151734273,negative,1.0,Flight Attendant Complaints,0.6943,Delta,,heyheyman,,0,@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now.,,2015-02-18 20:42:30 -0800,"Boston, MA",Eastern Time (US & Canada)
568260165759307776,positive,1.0,,,Delta,,RachelLCoppola,,0,@JetBlue Thank you so much!  I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!,,2015-02-18 20:05:55 -0800,LA & Boston,Eastern Time (US & Canada)
568256684642213888,negative,1.0,Bad Flight,0.3534,Delta,,TJBlazer,,0,@JetBlue is it your standard protocol to call security onto a plane for a crying baby?,,2015-02-18 19:52:05 -0800,"gulf coast, FL",Eastern Time (US & Canada)
568255102567518208,negative,1.0,Customer Service Issue,0.6762,Delta,,heyheyman,,0,@JetBlue Finally starting to come out. 40 minutes and no communication is not acceptable. Letting me down today.,,2015-02-18 19:45:48 -0800,"Boston, MA",Eastern Time (US & Canada)
568254137676242945,negative,0.6579,Customer Service Issue,0.3451,Delta,,heyheyman,,0,@JetBlue Found someone to ask. No answers. Landed almost 40 minutes ago.,,2015-02-18 19:41:58 -0800,"Boston, MA",Eastern Time (US & Canada)
568253469129187328,positive,0.6544,,,Delta,,NickTypesWords,,6,"Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http://t.co/Ox4w6KtsGI",,2015-02-18 19:39:19 -0800,Inquiries: CAA  •  Miller PR ,
568253266456395776,negative,0.6522,Lost Luggage,0.6522,Delta,,heyheyman,,0,@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago.,,2015-02-18 19:38:31 -0800,"Boston, MA",Eastern Time (US & Canada)
568251373189349376,positive,1.0,,,Delta,,MissPeache,,0,@JetBlue thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm,,2015-02-18 19:30:59 -0800,On the road to paradise,Eastern Time (US & Canada)
568250993776803840,negative,1.0,Flight Attendant Complaints,0.6599,Delta,,MissPeache,,0,@JetBlue Gnight checked in at POS &amp; supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly,,2015-02-18 19:29:29 -0800,On the road to paradise,Eastern Time (US & Canada)
568246340246999041,positive,1.0,,,Delta,,carleycalla,,1,@JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!,,2015-02-18 19:10:59 -0800,"Boston, Massachusetts",Mountain Time (US & Canada)
568244687477161984,negative,1.0,Late Flight,1.0,Delta,,zbarry1015,,0,"@JetBlue 2 hour delay while sitting on the plane and you still wanna charge me for beer? Nah, I'm good.",,2015-02-18 19:04:25 -0800,"Boston, MA",Eastern Time (US & Canada)
568244401308184576,neutral,1.0,,,Delta,,CathleenBystrak,,0,@JetBlue Can you tell me which days you fly direct BUF - FLL and FLL - BUF?,,2015-02-18 19:03:17 -0800,Great Lakes,
568244170848137217,negative,1.0,Customer Service Issue,1.0,Delta,,JustRhinoceros,,0,"@JetBlue your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever",,2015-02-18 19:02:22 -0800,Saint Leo ,Eastern Time (US & Canada)
568244071770296320,neutral,0.6742,,0.0,Delta,,xcuteafi,,0,@JetBlue I cri,,2015-02-18 19:01:58 -0800,im 5sos af :))),Eastern Time (US & Canada)
568243600196296704,positive,0.6533,,,Delta,,xcuteafi,,0,@JetBlue #ClosePWCS please just tweet this🙏🙏❤️ I fly jetblue every time btw😏,,2015-02-18 19:00:06 -0800,im 5sos af :))),Eastern Time (US & Canada)
568243175074242560,neutral,0.6793,,,Delta,,xcuteafi,,0,@JetBlue Can you do me a huge favor?!🙏❤️,,2015-02-18 18:58:25 -0800,im 5sos af :))),Eastern Time (US & Canada)
568242480518434816,neutral,0.6629999999999999,,,Delta,,xcuteafi,,0,@JetBlue are you my friend?!,,2015-02-18 18:55:39 -0800,im 5sos af :))),Eastern Time (US & Canada)
568241499831287808,negative,0.6739,Late Flight,0.3804,Delta,,Tostie,,0,"@JetBlue If it was simply a minor mechanical, why would they say that?",,2015-02-18 18:51:45 -0800,"Waltham, MA",Eastern Time (US & Canada)
568241460279181312,negative,0.684,Can't Tell,0.684,Delta,,bradingalls,,0,@JetBlue can you tweet #closepwcs to get the word out?😢,,2015-02-18 18:51:36 -0800,,
568241382776635392,negative,0.6782,Flight Attendant Complaints,0.3563,Delta,,Tostie,,0,"@JetBlue My mother had overheard a personnel ask the attendant if ""the passengers really knew what was going on"" and the attendant said no.",,2015-02-18 18:51:17 -0800,"Waltham, MA",Eastern Time (US & Canada)
568241156347305984,positive,0.6999,,,Delta,,itzryyo,,0,"@JetBlue btw, her name was Samantha and she won over everyone on the flight","[0.0, 0.0]",2015-02-18 18:50:23 -0800,,Eastern Time (US & Canada)
568240338164252672,negative,1.0,Bad Flight,0.6523,Delta,,Tostie,,0,@JetBlue What happened w/#19 from BOS-SAN? My mother is onboard &amp; the crew was evasive as to why they had to return to BOS the first time.,,2015-02-18 18:47:08 -0800,"Waltham, MA",Eastern Time (US & Canada)
568240100934426624,neutral,1.0,,,Delta,,KyleComer_,,5,“@JetBlue: @KyleComer_ JetBlue reLate Flightd this time? ;)” no... But why won't school be Cancelled Flighted? it's very cold out,,2015-02-18 18:46:12 -0800,virginia,Atlantic Time (Canada)
568240048384151554,positive,1.0,,,Delta,,BellaBriscoe,,0,@JetBlue I will! Thank you!,"[40.64610291, -73.78666687]",2015-02-18 18:45:59 -0800,,
568239330168315905,negative,0.6339,Late Flight,0.6339,Delta,,JustRhinoceros,,0,@JetBlue it says it is now 9:58 you owe me,,2015-02-18 18:43:08 -0800,Saint Leo ,Eastern Time (US & Canada)
568239189055176704,negative,1.0,Late Flight,0.6544,Delta,,JustRhinoceros,,0,@JetBlue I want you to pay for my parking fee at Orlando airport because your app told me my moms flight landed at 9:19 and it lied,,2015-02-18 18:42:34 -0800,Saint Leo ,Eastern Time (US & Canada)
568237879337422848,positive,0.6857,,,Delta,,amourEspinosa,,0,@JetBlue u cool,,2015-02-18 18:37:22 -0800,,Atlantic Time (Canada)
568232942612447232,positive,1.0,,,Delta,,CapeMcMoose,,0,@JetBlue Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :),,2015-02-18 18:17:45 -0800,,Arizona
568231725970505728,positive,0.7077,,,Delta,,mvfilmfestival,,0,"@JetBlue The 13th Annual Martha's Vineyard African American Film Festival  August 10-15, 2015   Our attendees deserve a great flight to MV??",,2015-02-18 18:12:55 -0800,New York,Eastern Time (US & Canada)
568228052485812225,neutral,0.6841,,0.0,Delta,,monia,,0,@JetBlue is yr site having trouble for mobile check in ?,,2015-02-18 17:58:19 -0800,san francisco CA,Pacific Time (US & Canada)
568221088750161920,negative,1.0,Late Flight,1.0,Delta,,rabbilaufer,,0,@JetBlue They told us 10 minutes almost 40 minutes ago.,,2015-02-18 17:30:39 -0800,,Eastern Time (US & Canada)
568220169803325440,negative,1.0,Late Flight,0.6947,Delta,,rabbilaufer,,0,"@JetBlue 1472, FLL to LGA. This is getting old. 4th @JetBlue flight in 2.5 weeks, 4th significant delay.",,2015-02-18 17:27:00 -0800,,Eastern Time (US & Canada)
568220131819720705,negative,1.0,Damaged Luggage,0.6773,Delta,,edgarsantana,,0,@JetBlue I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http://t.co/F6COpX1Fvj,,2015-02-18 17:26:51 -0800,"ÜT: 40.96513,-73.872957",Eastern Time (US & Canada)
568219452929662976,positive,0.6634,,,Delta,,msitver,,0,@JetBlue @T5Sparrow Love it. They're cute,"[0.0, 0.0]",2015-02-18 17:24:09 -0800,"New York, New York",Eastern Time (US & Canada)
568218559278661632,neutral,0.6701,,0.0,Delta,,msitver,,0,@JetBlue There's a large family of birds inside T5. Are they fed? Are they there for a purpose?,"[0.0, 0.0]",2015-02-18 17:20:36 -0800,"New York, New York",Eastern Time (US & Canada)
568218462281183232,neutral,0.6667,,,Delta,,Bill_Faulk,,0,@JetBlue sure thing!,,2015-02-18 17:20:13 -0800,#ManorvilleInExile,Eastern Time (US & Canada)
568216861550239744,neutral,0.6317,,0.0,Delta,,Bill_Faulk,,0,@JetBlue works with Google #chrome but not Internet Explorer.,,2015-02-18 17:13:51 -0800,#ManorvilleInExile,Eastern Time (US & Canada)
568216703055876096,negative,1.0,Late Flight,1.0,Delta,,JunkyardFiegs,,0,"@JetBlue I was believing you for a minute, but we just got delayed for a 3rd time!","[40.64527675, -73.7761654]",2015-02-18 17:13:13 -0800,,Central Time (US & Canada)
568215628890411009,neutral,1.0,,,Delta,,nngoc92,,0,"@JetBlue If there's a schedule change on my tix, can you change the the destination airport to a sister airport (like EWR and JFK)?",,2015-02-18 17:08:57 -0800,02861,Eastern Time (US & Canada)
568215093596573696,negative,0.6419,Late Flight,0.6419,Delta,,msitver,,0,@Jetblue Delay = Perfect time to learn Swift programming with @TeamTreehouse,"[0.0, 0.0]",2015-02-18 17:06:49 -0800,"New York, New York",Eastern Time (US & Canada)
568214651336396801,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Statement on #Lufthansa Incentive Offer - Digital Journal http://t.co/GqP69g9ZGW,,2015-02-18 17:05:04 -0800,USA,Sydney
568214398474432512,positive,1.0,,,Delta,,RogerSaintange,,0,@JetBlue the best airline in the world,,2015-02-18 17:04:04 -0800,,Pacific Time (US & Canada)
568214147025870848,positive,1.0,,,Delta,,RogerSaintange,,0,@JetBlue I would go anywhere JetBlue goes.,,2015-02-18 17:03:04 -0800,,Pacific Time (US & Canada)
568214091229224960,neutral,0.6805,,,Delta,,hill43,,0,@JetBlue ANYWHERE!! http://t.co/FeFHPmFPlE,,2015-02-18 17:02:50 -0800,Evanston Illinois,
568213769098108928,positive,1.0,,,Delta,,RogerSaintange,,0,@JetBlue wow you guys answer people wow you care I love jet blue,,2015-02-18 17:01:34 -0800,,Pacific Time (US & Canada)
568213658117005314,positive,1.0,,,Delta,,Bill_Faulk,,0,@JetBlue thanks. I appreciate your prompt response.,,2015-02-18 17:01:07 -0800,#ManorvilleInExile,Eastern Time (US & Canada)
568212538778906624,negative,0.6598,Customer Service Issue,0.3711,Delta,,Bill_Faulk,,0,"@JetBlue I put it my ""to"" and ""from"" airports, click update and it tells me to put in my ""to"" and ""from"" airports.",,2015-02-18 16:56:40 -0800,#ManorvilleInExile,Eastern Time (US & Canada)
568211991757770752,negative,0.6522,Flight Booking Problems,0.6522,Delta,,Bill_Faulk,,0,"@JetBlue Why doesn't your ""Best Fare Finder"" work?",,2015-02-18 16:54:30 -0800,#ManorvilleInExile,Eastern Time (US & Canada)
568210310663835648,neutral,0.6721,,,Delta,,mr_deals805,,0,@JetBlue To DC this summer and help local youth get ready to return to school with math refresher courses. #FlyItForward,,2015-02-18 16:47:49 -0800,,Arizona
568210186755813376,positive,0.6332,,0.0,Delta,,pir2h,,0,@JetBlue good luck. Thanks.,,2015-02-18 16:47:20 -0800,,
568209287517835265,positive,0.6661,,,Delta,,NickTypesWords,,4,"It really is nice, though. The snack fridge…that you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue",,2015-02-18 16:43:45 -0800,Inquiries: CAA  •  Miller PR ,
568209150410248192,neutral,1.0,,,Delta,,NickTypesWords,,1,"Currently on @JetBlue, my new robotic love-doll. Reminded heavily of @pattonoswalt's bit about them-hence an excuse to say ""huxleyesque.""",,2015-02-18 16:43:12 -0800,Inquiries: CAA  •  Miller PR ,
568208831030943744,negative,1.0,Late Flight,1.0,Delta,,pir2h,,0,@JetBlue third JetBlue flight in less than a week. All Late Flight not for weather.  Reliability going downhill.,,2015-02-18 16:41:56 -0800,,
568208666035417088,neutral,1.0,,,Delta,,RachelLCoppola,,0,@JetBlue I have many allergies and want to know if I can bring an 8oz. bottle of Benadryl on the flight along with my 2 epipens?,,2015-02-18 16:41:17 -0800,LA & Boston,Eastern Time (US & Canada)
568207527067783168,negative,0.6831,Can't Tell,0.6831,Delta,,JunkyardFiegs,,0,@JetBlue This is how you have me feeling.... http://t.co/esUu0hiAjM,,2015-02-18 16:36:45 -0800,,Central Time (US & Canada)
568207228412542976,negative,1.0,Late Flight,1.0,Delta,,pir2h,,0,@JetBlue why is the buffalo flight so Late Flight?,,2015-02-18 16:35:34 -0800,,
568207206023360512,neutral,1.0,,,Delta,,jadidheart,,0,@JetBlue  anywhere... away from this snow globe to warmth sand and palm trees..,,2015-02-18 16:35:29 -0800,,
568206634758983681,negative,1.0,Can't Tell,1.0,Delta,,Alealmrivas,,0,@JetBlue u suck Big Donkey Balls!,,2015-02-18 16:33:13 -0800,Dominican Republic,Mountain Time (US & Canada)
568206455251144704,neutral,1.0,,,Delta,,NewmanssOwn,,0,@JetBlue any good deals for March?! Looking to fly to Orlando!,,2015-02-18 16:32:30 -0800,,Pacific Time (US & Canada)
568205359208230912,positive,0.7052,,,Delta,,JunkyardFiegs,,0,"@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)",,2015-02-18 16:28:09 -0800,,Central Time (US & Canada)
568205181990637568,neutral,1.0,,,Delta,,josiewarrior,,0,@JetBlue #jetblue #sofly #wish #firststari seetonight http://t.co/pyJAoayNx6,,2015-02-18 16:27:26 -0800,,
568204705861652480,negative,0.6766,Late Flight,0.6766,Delta,,pir2h,,0,@jetblue waiting for flt 105 to Chicago. Why hasn't aircraft left buffalo yet?,"[40.64527481, -73.77615604]",2015-02-18 16:25:33 -0800,,
568204616594165760,negative,1.0,Can't Tell,1.0,Delta,,BeautifulLifePD,,0,@JetBlue I don't think I'll be testing those waters out on my own dime again.,"[40.51809311, -74.48552378]",2015-02-18 16:25:11 -0800,"Austin, TX",Quito
568203709802532864,negative,1.0,Late Flight,1.0,Delta,,JunkyardFiegs,,0,@JetBlue C'mon now. My flight's delayed annnnnd you can't give me a pick?!? I'm about to tweet at @united or @Delta .......,,2015-02-18 16:21:35 -0800,,Central Time (US & Canada)
568203438099529728,negative,0.6641,Can't Tell,0.6641,Delta,,heyheyman,,0,@JetBlue Flight is 100% full.,,2015-02-18 16:20:31 -0800,"Boston, MA",Eastern Time (US & Canada)
568203327965696002,neutral,1.0,,,Delta,,luxtrvlwrks,,0,@JetBlue client is asking if kids need their own email addresses to get TB acct. Is this true?,,2015-02-18 16:20:04 -0800,"Southborough, Massachusetts",Eastern Time (US & Canada)
568203124760055808,negative,0.6598,Lost Luggage,0.3508,Delta,,Ginzan77,,0,@JetBlue Walked down the hall to Carousel 8...found all bags sitting there. Still no words from crew...signage still not updated,,2015-02-18 16:19:16 -0800,Northern Virginia,Eastern Time (US & Canada)
568202590032236544,negative,1.0,Bad Flight,0.66,Delta,,heyheyman,,0,@JetBlue Headphone jack not working on my flight.,,2015-02-18 16:17:08 -0800,"Boston, MA",Eastern Time (US & Canada)
568202482746335232,neutral,1.0,,,Delta,,JunkyardFiegs,,0,"@JetBlue It's absolute madness in the west, but tell me who you like between @memgrizz @warriors @spurs and @okcthunder",,2015-02-18 16:16:43 -0800,,Central Time (US & Canada)
568202287216234496,negative,1.0,Customer Service Issue,0.3741,Delta,,Ginzan77,,0,@JetBlue Tried...considerable confusion...no announcement...no sign updates,,2015-02-18 16:15:56 -0800,Northern Virginia,Eastern Time (US & Canada)
568201002731622400,negative,1.0,Lost Luggage,1.0,Delta,,Ginzan77,,0,@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS?  Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating.,,2015-02-18 16:10:50 -0800,Northern Virginia,Eastern Time (US & Canada)
568200934507057152,neutral,0.6676,,,Delta,,JunkyardFiegs,,0,"@JetBlue Thx for the pointer, but Im good with the big monitor.  Any advice on who I should pick to come our of the Western Conf (NBA)?",,2015-02-18 16:10:34 -0800,,Central Time (US & Canada)
568199579201605632,negative,0.6345,Damaged Luggage,0.3308,Delta,,edgarsantana,,0,@JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http://t.co/6MBVJFlpBM,,2015-02-18 16:05:10 -0800,"ÜT: 40.96513,-73.872957",Eastern Time (US & Canada)
568199550084591616,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Airways Corporation (JBLU) loses -0.06% on news that @JetBlue Airways ... - WallStreet Scope http://t.co/oFW4A8b5WS,,2015-02-18 16:05:04 -0800,USA,Sydney
568199101981937665,negative,1.0,Flight Attendant Complaints,0.6859999999999999,Delta,,BeautifulLifePD,,0,@JetBlue They did not have any &amp; asked if I wanted tea. How do you have tea&amp;not coffee? I'm a gold on United &amp; coffee I nvr think 2x about,"[40.51806327, -74.48518231]",2015-02-18 16:03:17 -0800,"Austin, TX",Quito
568198666613338112,negative,1.0,Late Flight,1.0,Delta,,amirieb,,0,@JetBlue : ur Wed BWI-BOSTON flights (8pm) really need to be better scheduled! They are almost always delayed!,,2015-02-18 16:01:33 -0800,"College Park, MD",Eastern Time (US & Canada)
568198336651649027,positive,1.0,,,Delta,,GenuineJack,,0,@JetBlue I'll pass along the advice. You guys rock!!,,2015-02-18 16:00:14 -0800,Massachusetts,Central Time (US & Canada)
568198057155641344,negative,1.0,Flight Booking Problems,0.3868,Delta,,GavinRamblesOn,,0,@JetBlue I'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. Jet Blue is terrible #jetblue,,2015-02-18 15:59:08 -0800,"Denver, CO/NYC",Mountain Time (US & Canada)
568197789655515136,neutral,1.0,,,Delta,,BeautifulLifePD,,0,@JetBlue 6am Austin to JFK,"[40.51270596, -74.48509319]",2015-02-18 15:58:04 -0800,"Austin, TX",Quito
568196466503770112,negative,1.0,Late Flight,1.0,Delta,,JunkyardFiegs,,0,@JetBlue the big board says we aren't leaving until after 8:30 😩,"[40.64518126, -73.77582926]",2015-02-18 15:52:48 -0800,,Central Time (US & Canada)
568196150718824448,neutral,0.6809,,,Delta,,GenuineJack,,0,@JetBlue he's sch for 530 tmw on AA. would love to find him an earlier one with yall if possible. He's in FLL,,2015-02-18 15:51:33 -0800,Massachusetts,Central Time (US & Canada)
568196117147463680,negative,1.0,Can't Tell,0.6501,Delta,,BeautifulLifePD,,0,@JetBlue while I appreciate that you actually responded I travel way too much for you to tell me coffee is not a basic option,"[40.51794328, -74.48516831]",2015-02-18 15:51:25 -0800,"Austin, TX",Quito
568195569350549504,negative,1.0,Customer Service Issue,0.3588,Delta,,GenuineJack,,0,"@JetBlue, my dads vacation to SXM got delayed a day because of @AmericanAir shoddy service. Earliest FLL &gt; SXM flight? trying to hep him out",,2015-02-18 15:49:14 -0800,Massachusetts,Central Time (US & Canada)
568193698284118016,negative,1.0,Customer Service Issue,1.0,Delta,,djh11375,,0,@JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.,,2015-02-18 15:41:48 -0800,"Forest Hills, NY",Eastern Time (US & Canada)
568192942088843264,positive,1.0,,,Delta,,TheTechRabbi,,0,"@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline",,2015-02-18 15:38:48 -0800,Los Angeles,Pacific Time (US & Canada)
568192660923666433,negative,0.6522,Late Flight,0.3579,Delta,,JunkyardFiegs,,0,@JetBlue Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle!,"[40.64520088, -73.77587636]",2015-02-18 15:37:41 -0800,,Central Time (US & Canada)
568192252792541184,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Airways Corporation Price Target Update - Stafford Daily http://t.co/vQmdmZaFUJ,,2015-02-18 15:36:04 -0800,USA,Sydney
568191343769620480,neutral,1.0,,,Delta,,copp461,,0,@JetBlue I would go to Italy to visit my relatives and see the house my dad left when he passed.,,2015-02-18 15:32:27 -0800,,
568190857263915008,neutral,0.3592,,0.0,Delta,,Bink_V,,0,@JetBlue I'd go to Australia to enjoy the land down under! Always been on my bucket list! #FlyingItForward,,2015-02-18 15:30:31 -0800,"Washingon, DC",Eastern Time (US & Canada)
568189945308786688,neutral,1.0,,,Delta,,LindseyKelk,,0,@JetBlue hi! Is it possible to upgrade to a Mint seat on an already booked ticket? Thanks!,,2015-02-18 15:26:54 -0800,New York & LA,Eastern Time (US & Canada)
568189029478481920,neutral,0.3608,,0.0,Delta,,djh11375,,0,"@JetBlue Left my coat on flight 453 this morning in overhead bin.  Reported seat 12A, but I was 11A.  Thx.  Ticket 2792125083854",,2015-02-18 15:23:15 -0800,"Forest Hills, NY",Eastern Time (US & Canada)
568188639412400128,neutral,0.6913,,0.0,Delta,,revooh2009,,0,@JetBlue my daughter's college game in Denver.  Only one set of parents will be there 😢😢😢,,2015-02-18 15:21:42 -0800,,Eastern Time (US & Canada)
568187334111289344,positive,1.0,,,Delta,,shypoke1,,0,@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you.,,2015-02-18 15:16:31 -0800,,Pacific Time (US & Canada)
568186350219821057,neutral,1.0,,,Delta,,shypoke1,,0,@JetBlue need flight to ATH from PDX. Do you coordinate with other airlines?,,2015-02-18 15:12:36 -0800,,Pacific Time (US & Canada)
568186002759671808,negative,1.0,Damaged Luggage,0.35,Delta,,edgarsantana,,0,@JetBlue so why do you put this at the bottom of ur baggage report? For fun? #JetBlue @airlinequality #skytrax http://t.co/tU9JX2jaZN,,2015-02-18 15:11:14 -0800,"ÜT: 40.96513,-73.872957",Eastern Time (US & Canada)
568184134666981376,negative,0.6779999999999999,Can't Tell,0.6779999999999999,Delta,,edgarsantana,,0,"@JetBlue if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http://t.co/JI7xkS2jkk",,2015-02-18 15:03:48 -0800,"ÜT: 40.96513,-73.872957",Eastern Time (US & Canada)
568183785558310914,positive,0.6196,,0.0,Delta,,selirodz,,0,@JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys.,,2015-02-18 15:02:25 -0800,"South Miami Heights, Florida",Eastern Time (US & Canada)
568182544124014592,negative,1.0,Lost Luggage,0.8436,Delta,negative,edgarsantana,"Lost Luggage
Damaged Luggage",0,@JetBlue I am heading to JFK now just on principle alone to deal w my lost &amp; damaged bag. #jetblue #jetbluesucks #jfk #badservice #fail,,2015-02-18 14:57:29 -0800,"ÜT: 40.96513,-73.872957",Eastern Time (US & Canada)
568181761114546176,negative,1.0,Damaged Luggage,0.3554,Delta,,edgarsantana,,0,@JetBlue u now have my gears grinding. The JFK baggage office told me I need to bring the bag back right now if not they will close my claim,,2015-02-18 14:54:22 -0800,"ÜT: 40.96513,-73.872957",Eastern Time (US & Canada)
568179392293281792,neutral,0.6865,,,Delta,,selirodz,,0,@JetBlue do you sell open tickets? I have a sick relative and may have to travel at a moments notice. Sad but true.,,2015-02-18 14:44:58 -0800,"South Miami Heights, Florida",Eastern Time (US & Canada)
568178422175948801,positive,1.0,,,Delta,,TranmereStu,,0,"@JetBlue I flew to San Francisco from Fort Lauderdale with you last year, had a fantastic time so would like to go back !",,2015-02-18 14:41:06 -0800,Wirral England,
568177882620661760,negative,1.0,Damaged Luggage,1.0,Delta,,edgarsantana,,0,@JetBlue U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http://t.co/xZY7pHKFGR,,2015-02-18 14:38:58 -0800,"ÜT: 40.96513,-73.872957",Eastern Time (US & Canada)
568177152924860416,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue to allow payment by #Apple Pay - Patriarc http://t.co/bdUaUZFhW2,,2015-02-18 14:36:04 -0800,USA,Sydney
568177098038349825,positive,0.3516,,0.0,Delta,,sdcissna,,0,"@JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life.",,2015-02-18 14:35:51 -0800,"Washington, DC",Eastern Time (US & Canada)
568176390325075968,negative,1.0,Damaged Luggage,1.0,Delta,,edgarsantana,,0,@JetBlue glad u happy I have my bag but as a traveler I entrusted u w/ my property &amp; u return it damaged &amp; that's the best answer u have?,,2015-02-18 14:33:02 -0800,"ÜT: 40.96513,-73.872957",Eastern Time (US & Canada)
568176138574372864,neutral,1.0,,,Delta,,sdcissna,,0,"@JetBlue I'd go to Portsmouth, NH to take care of my friend's son while she takes her daughter to Boston for surgery.  #flyingitforward",,2015-02-18 14:32:02 -0800,"Washington, DC",Eastern Time (US & Canada)
568175537258156033,negative,1.0,Can't Tell,1.0,Delta,,BernieCheersing,,0,@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain,,2015-02-18 14:29:38 -0800,Washington DC,Central Time (US & Canada)
568174545854726144,positive,0.6635,,,Delta,,VTAlexandria,,0,@JetBlue Hawaii! Get me somewhere warm &amp; I can find some good to do. #FlyItForward,,2015-02-18 14:25:42 -0800,,
568173938292985858,positive,1.0,,,Delta,,unverkate,,0,".@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt &amp; helpful response! Cheers to less snow in everyone's future",,2015-02-18 14:23:17 -0800,PHL,
568173792406740994,negative,1.0,Can't Tell,1.0,Delta,,mcontrerasnyc,,0,@JetBlue PR-friendly tweets don't help drive accountability. Hope Mr. Hayes takes note.,,2015-02-18 14:22:42 -0800,,
568173309747048448,positive,1.0,,,Delta,,nonprofitnicole,,0,@JetBlue What a great idea! #cometoAustin,,2015-02-18 14:20:47 -0800,"Austin, Texas",Central Time (US & Canada)
568172923531481088,positive,1.0,,,Delta,,ft_tyman,,0,@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous &amp; so much to do there.🌴,,2015-02-18 14:19:15 -0800,NBMA,Eastern Time (US & Canada)
568172843520950272,neutral,1.0,,,Delta,,navyseal6,,0,"@JetBlue I like Marie Harf go to Iraiq find ISIS and spread good, and offer resume service to ISIS in order to find jobs @marieharf","[0.0, 0.0]",2015-02-18 14:18:56 -0800,New York,Eastern Time (US & Canada)
568172398161354752,neutral,1.0,,,Delta,,4cast4you,,0,"@JetBlue #FlyingItForward I'd fly to Port au Prince, Haiti to help with the on-going earthquake relief efforts. Still lots to do there!",,2015-02-18 14:17:10 -0800,Out and About - Homebase is MD,Eastern Time (US & Canada)
568172386903851008,positive,1.0,,,Delta,,MarissaBreton,,0,@JetBlue just DMed. thanks so much for addressing this so quickly.,,2015-02-18 14:17:07 -0800,Boston,Eastern Time (US & Canada)
568171002208886784,positive,1.0,,,Delta,,HAbbott4,,0,@JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! 💙,,2015-02-18 14:11:37 -0800,NY,Eastern Time (US & Canada)
568169348721848322,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Says #Lufthansa Incentive Offer To Have No Impact On Share Count - Nasdaq http://t.co/VU7XSWJKiY,,2015-02-18 14:05:03 -0800,USA,Sydney
568168505998229505,negative,1.0,Late Flight,1.0,Delta,,mcontrerasnyc,,0,@JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended!,,2015-02-18 14:01:42 -0800,,
568167917004718080,negative,0.6709999999999999,Customer Service Issue,0.3395,Delta,,MarissaBreton,,0,@JetBlue only w/ $70 upgrade. Unsure why she can't just switch someone around. I called 24 hrs in advance for this reason.,,2015-02-18 13:59:22 -0800,Boston,Eastern Time (US & Canada)
568166479327313920,neutral,1.0,,,Delta,,kbosspotter,,0,@JetBlue can you DM?,,2015-02-18 13:53:39 -0800,Logan International Airport,Atlantic Time (Canada)
568165395279929344,negative,1.0,Customer Service Issue,0.6665,Delta,,johnny_danks,,0,@JetBlue keeps asking me to enter a valid email address. My info is saved and has worked hundreds of times before,,2015-02-18 13:49:20 -0800,,
568164652821184512,neutral,0.6632,,0.0,Delta,,johnny_danks,,0,@JetBlue is the trueblue site broken at the moment?,,2015-02-18 13:46:23 -0800,,
568162505597566976,neutral,1.0,,,Delta,,HAbbott4,,0,@JetBlue Any EMS window seats on 1099 tomorrow?,,2015-02-18 13:37:51 -0800,NY,Eastern Time (US & Canada)
568162054206435328,neutral,0.6789,,,Delta,,JetBlueNews,,0,@JetBlue Airways Corporation Registers High Short Interest - Wall Street Pulse http://t.co/hXSnv7fbbh,,2015-02-18 13:36:04 -0800,USA,Sydney
568161493981794304,neutral,1.0,,,Delta,,KatieIlaria,,0,@JetBlue any chance you will by this summer?,,2015-02-18 13:33:50 -0800,NY,Quito
568161102254616576,neutral,1.0,,,Delta,,KatieIlaria,,0,@JetBlue do you have mint service from NYC to San Diego?,,2015-02-18 13:32:17 -0800,NY,Quito
568160197367242752,negative,1.0,Flight Booking Problems,0.7090000000000001,Delta,,kbosspotter,,0,@JetBlue can't change it. True blue points and I can't get to a phone,,2015-02-18 13:28:41 -0800,Logan International Airport,Atlantic Time (Canada)
568159714737049601,neutral,0.66,,0.0,Delta,,kbosspotter,,0,"@JetBlue my mom wanted me to change her seat along with my sister, but their two different reservations and idk",,2015-02-18 13:26:46 -0800,Logan International Airport,Atlantic Time (Canada)
568159336104636417,positive,0.6701,,,Delta,,carloscrazyself,,0,@JetBlue Aw okay thanks,,2015-02-18 13:25:16 -0800,Atlantic City ,Eastern Time (US & Canada)
568158732930191360,neutral,1.0,,,Delta,,kbosspotter,,0,@JetBlue I can't pay 30 bucks xD,,2015-02-18 13:22:52 -0800,Logan International Airport,Atlantic Time (Canada)
568157857151102976,positive,1.0,,,Delta,,kbosspotter,,0,@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!,,2015-02-18 13:19:23 -0800,Logan International Airport,Atlantic Time (Canada)
568157634999783424,neutral,1.0,,,Delta,,kbosspotter,,0,@JetBlue is it true there's a new A320 livery and a new website...?!,,2015-02-18 13:18:30 -0800,Logan International Airport,Atlantic Time (Canada)
568157491927896064,negative,0.6742,Lost Luggage,0.6742,Delta,,thisnamerocks2,,0,@JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury,,2015-02-18 13:17:56 -0800,"Canton, MA",
568156758025187329,positive,1.0,,,Delta,,NickTypesWords,,1,@JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks.,,2015-02-18 13:15:01 -0800,Inquiries: CAA  •  Miller PR ,
568156672365092864,negative,0.6559,Flight Booking Problems,0.3333,Delta,,carloscrazyself,,0,@JetBlue I'm trying to add my 2012 flights to my Badges account but i don't see an option. Help plz?,,2015-02-18 13:14:41 -0800,Atlantic City ,Eastern Time (US & Canada)
568155933832044544,positive,1.0,,,Delta,,thedanband,,0,@JetBlue okay. The new screens are laptop-large &amp; real nice &amp; the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.,,2015-02-18 13:11:45 -0800,New York City,Pacific Time (US & Canada)
568155066668060672,negative,1.0,Can't Tell,0.6684,Delta,,thisnamerocks2,,0,"@JetBlue I cheated on you, and I'm sorry. I'll never do it again. @SouthwestAir has given my wife and I the worst start to a honeymoon ever",,2015-02-18 13:08:18 -0800,"Canton, MA",
568154777739259907,neutral,0.3502,,0.0,Delta,,thedanband,,0,@JetBlue this feels nice - what we've got going on here. Let's just swap me out with the fool in 5a and we can make it all better.,,2015-02-18 13:07:09 -0800,New York City,Pacific Time (US & Canada)
568153823581216768,neutral,0.6667,,0.0,Delta,,thedanband,,0,"@JetBlue yes, but it hurt my feelings to walk by MINT. A fella can dream. #happy4them",,2015-02-18 13:03:21 -0800,New York City,Pacific Time (US & Canada)
568152817656930305,neutral,0.66,,,Delta,,NickTypesWords,,0,@JetBlue @pilyoc dont talk about my friend @JetBlue like that. #thefutureisweird,,2015-02-18 12:59:22 -0800,Inquiries: CAA  •  Miller PR ,
568152534507855872,positive,1.0,,,Delta,,NickTypesWords,,0,"@JetBlue incidentally, Sheila at JFK deserves a raise because she's awesome.",,2015-02-18 12:58:14 -0800,Inquiries: CAA  •  Miller PR ,
568152035767554048,neutral,1.0,,,Delta,,Lulabella83,,0,"@JetBlue I'd like to spread my grandpa's ashes in Naples, Italy he lived in the 50's while serving his 30+ yrs in the @USNavy #FlyItForward",,2015-02-18 12:56:15 -0800,"Alexandria, Va",Atlantic Time (Canada)
568149912665198592,positive,1.0,,,Delta,,NickTypesWords,,0,@JetBlue i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. You are one of the good ones. 👍,,2015-02-18 12:47:49 -0800,Inquiries: CAA  •  Miller PR ,
568146952635854848,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Statement on #Lufthansa Incentive Offer - Stockhouse http://t.co/obF9jbPc6A,,2015-02-18 12:36:03 -0800,USA,Sydney
568146088416448513,negative,1.0,Customer Service Issue,0.6691,Delta,,rolf_schomaker,,0,@JetBlue lots of people scratching heads and looking at screens ignoring passengers,"[40.77471899, -73.86957658]",2015-02-18 12:32:37 -0800,ft Lauderdale,
568145983931969536,neutral,0.6779,,,Delta,,ToriThatMexican,,0,@JetBlue I thought the same thing after I sent it,"[46.14149629, -122.90609053]",2015-02-18 12:32:12 -0800,pnw,Arizona
568145883679875072,negative,1.0,Flight Attendant Complaints,0.6936,Delta,,rolf_schomaker,,0,@JetBlue what's going on with 1171 LGA-FLL..poor to no communication from gate agents??,"[40.77460155, -73.86969694]",2015-02-18 12:31:48 -0800,ft Lauderdale,
568142966570807296,negative,1.0,Customer Service Issue,0.6932,Delta,,TimSaviola,,0,"@JetBlue FYI - your android app is set to not be applicable with the Nexus 6 - please fix (its a phone, not a tablet). Cheers!",,2015-02-18 12:20:13 -0800,"Brooklyn, NY",
568140724618686464,neutral,0.6624,,0.0,Delta,,CureFoodAllergy,,1,@JetBlue order @FARE (3/3),,2015-02-18 12:11:18 -0800,Boston,Eastern Time (US & Canada)
568140722240512001,negative,1.0,Flight Attendant Complaints,1.0,Delta,,CureFoodAllergy,,1,"@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2/3)",,2015-02-18 12:11:18 -0800,Boston,Eastern Time (US & Canada)
568140717198938112,negative,1.0,Customer Service Issue,0.6593,Delta,,CureFoodAllergy,,2,"@JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless &amp; dangerous to (1/3)",,2015-02-18 12:11:17 -0800,Boston,Eastern Time (US & Canada)
568140329821577217,neutral,0.3661,,0.0,Delta,,Gailliag,,0,@JetBlue Thanks for the FB. message telling me I will have to wait between 1-3 days.  I'm waiting.,,2015-02-18 12:09:44 -0800,,Central Time (US & Canada)
568139150710296577,neutral,0.7223,,0.0,Delta,,JetBlueNews,,0,@JetBlue Airways Sees Significant Decline in Short Interest (JBLU) - WKRB News http://t.co/lZFGUTxIYN,,2015-02-18 12:05:03 -0800,USA,Sydney
568137238732771328,neutral,0.6396,,,Delta,,TravelLeaders_,,0,"@JetBlue plans to offer direct flights from #JFK to #DaytonaBeach, #Florida starting next #February.… http://t.co/oYLlRZQU5m",,2015-02-18 11:57:27 -0800,"Liverpool, NY",Eastern Time (US & Canada)
568134036239097856,neutral,0.6888,,,Delta,,Gailliag,,0,@JetBlue Thank you for opening the conversation.  I hope you can make it right.,,2015-02-18 11:44:44 -0800,,Central Time (US & Canada)
568132912761208832,neutral,1.0,,,Delta,,heyheyman,,0,@JetBlue When I checked yesterday it looked like it did. Did something change?,,2015-02-18 11:40:16 -0800,"Boston, MA",Eastern Time (US & Canada)
568132703738077185,negative,0.7179,Bad Flight,0.7179,Delta,,heyheyman,,0,@JetBlue Oh no! I thought it did. :(,,2015-02-18 11:39:26 -0800,"Boston, MA",Eastern Time (US & Canada)
568131853929947136,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5t4FpCGREJ,,2015-02-18 11:36:04 -0800,USA,Sydney
568130484934459392,neutral,1.0,,,Delta,,heyheyman,,0,@JetBlue 1951 BOS to ORD,,2015-02-18 11:30:37 -0800,"Boston, MA",Eastern Time (US & Canada)
568128390487789568,positive,1.0,,,Delta,,GnarlsGnarley,,0,@JetBlue thanks. Line moved quick. Already done.,,2015-02-18 11:22:18 -0800,The Suite Lounge,Eastern Time (US & Canada)
568127434173878272,neutral,0.6786,,,Delta,,MeganAurea,,0,@JetBlue I do follow you!,,2015-02-18 11:18:30 -0800,Buffalo NY/ Pinehurst NC,Eastern Time (US & Canada)
568127068287963136,negative,1.0,Customer Service Issue,0.6547,Delta,,MeganAurea,,0,@JetBlue nope. None to be found,,2015-02-18 11:17:03 -0800,Buffalo NY/ Pinehurst NC,Eastern Time (US & Canada)
568126722903814144,negative,1.0,Late Flight,1.0,Delta,,MeganAurea,,0,@JetBlue I may need to. I had a 40 minute layover and now have a 15 min delay on my first flight.,,2015-02-18 11:15:40 -0800,Buffalo NY/ Pinehurst NC,Eastern Time (US & Canada)
568126461477068800,negative,1.0,Customer Service Issue,1.0,Delta,,MeganAurea,,0,"@JetBlue I may not make my connection and need to find out my options, yet no one is here.",,2015-02-18 11:14:38 -0800,Buffalo NY/ Pinehurst NC,Eastern Time (US & Canada)
568125723594133504,neutral,0.6821,,0.0,Delta,,MeganAurea,,0,@JetBlue nope. Currently sitting at my gate.,,2015-02-18 11:11:42 -0800,Buffalo NY/ Pinehurst NC,Eastern Time (US & Canada)
568124733851443200,positive,1.0,,,Delta,,tktarzan,,0,@JetBlue their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service!,,2015-02-18 11:07:46 -0800,,Hawaii
568124691673686016,negative,1.0,Can't Tell,0.3392,Delta,,GnarlsGnarley,,0,@JetBlue extra-speed line closed in Tampa. What gives?,,2015-02-18 11:07:36 -0800,The Suite Lounge,Eastern Time (US & Canada)
568123089344733184,neutral,0.66,,0.0,Delta,,j_beatz247,,0,@JetBlue I sent you an email,,2015-02-18 11:01:14 -0800,new orleans,
568122440934658048,positive,1.0,,,Delta,,khealy8834,,0,@JetBlue thank you :-),,2015-02-18 10:58:39 -0800,"Miami, FL",Atlantic Time (Canada)
568118442454355968,positive,1.0,,,Delta,,MaxwellAMooney,,0,@JetBlue thanks!,,2015-02-18 10:42:46 -0800,"Mill Creek, WA",Pacific Time (US & Canada)
568116088631791616,positive,1.0,,,Delta,,MaxwellAMooney,,0,"@JetBlue also. Emergency exit seats. 6'2"" and that's a huge win.",,2015-02-18 10:33:25 -0800,"Mill Creek, WA",Pacific Time (US & Canada)
568115928044404736,positive,1.0,,,Delta,,MaxwellAMooney,,0,"@JetBlue friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing.",,2015-02-18 10:32:46 -0800,"Mill Creek, WA",Pacific Time (US & Canada)
568115829616861184,neutral,0.6495,,0.0,Delta,,j_beatz247,,0,@JetBlue so I don't know confirmation number or the names of the flight attendants and supervisor,,2015-02-18 10:32:23 -0800,new orleans,
568115571788808192,negative,1.0,Flight Attendant Complaints,1.0,Delta,,j_beatz247,,0,@JetBlue would love to respond to link but supervisor tore ticket up and refused to give me names and hid her badge from me,,2015-02-18 10:31:22 -0800,new orleans,
568115075266973696,positive,1.0,,,Delta,,MaxwellAMooney,,0,"@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. 👍",,2015-02-18 10:29:23 -0800,"Mill Creek, WA",Pacific Time (US & Canada)
568109390026448896,negative,1.0,Customer Service Issue,1.0,Delta,,j_beatz247,,0,@JetBlue you respond to my friend @LisaPal but you can't respond directly to me,,2015-02-18 10:06:48 -0800,new orleans,
568108968867819520,neutral,1.0,,,Delta,,JetBlueNews,,0,"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/FRhuXiB8II",,2015-02-18 10:05:07 -0800,USA,Sydney
568107822275305472,positive,0.6728,,,Delta,,History_Dork,,0,@JetBlue The Magic eight ball has never steered me wrong  :),,2015-02-18 10:00:34 -0800,right behind you,Eastern Time (US & Canada)
568107816923340800,negative,1.0,Can't Tell,1.0,Delta,,j_beatz247,,0,@JetBlue you wanna help out? How about you reimburse the money you cause my band to lose.,,2015-02-18 10:00:33 -0800,new orleans,
568107407647207424,negative,0.6747,Damaged Luggage,0.6747,Delta,,LisaPal,,0,@JetBlue but you guys should know that musicians are very sensitive about the safety of their instruments when flying. For good reason.,,2015-02-18 09:58:55 -0800,"New Orleans, LA",Central Time (US & Canada)
568106969812189184,negative,1.0,Customer Service Issue,1.0,Delta,,LisaPal,,0,@JetBlue ask @j_beatz247 but I teach marketing at a university and will gladly consult on customer service and how NOT to treat passengers.,,2015-02-18 09:57:11 -0800,"New Orleans, LA",Central Time (US & Canada)
568105765442945024,negative,1.0,Customer Service Issue,0.6942,Delta,,LisaPal,,0,@JetBlue loves to respond to positive tweets but they ignore problems w/ customers. Just ask NOLA musician @j_beatz247 about that. #shameful,,2015-02-18 09:52:24 -0800,"New Orleans, LA",Central Time (US & Canada)
568104907384832000,neutral,0.6709,,,Delta,,History_Dork,,0,@JetBlue  I'm game if you're buying!!  ;),,2015-02-18 09:48:59 -0800,right behind you,Eastern Time (US & Canada)
568102992110465025,positive,0.6584,,,Delta,,joshto,,0,@JetBlue Will do. Thanks!,,2015-02-18 09:41:22 -0800,San Francisco,Pacific Time (US & Canada)
568101669809946624,positive,0.6729999999999999,,,Delta,,JetBlueNews,,0,"@JetBlue marks 15th year with new ""Bluemanity"" plane design - Sun Sentinel http://t.co/SjVEelween",,2015-02-18 09:36:07 -0800,USA,Sydney
568101513605681152,negative,1.0,Flight Attendant Complaints,0.6437,Delta,,joshto,,0,@JetBlue Call was not made by the inflight crew. They in fact asked us why we didn't bring it on.,,2015-02-18 09:35:30 -0800,San Francisco,Pacific Time (US & Canada)
568101162672500736,negative,0.6591,Can't Tell,0.3523,Delta,,eldridgechm,,0,@JetBlue last week I bought a plane ticket round trip to FL &amp; just 4 fun I look at the price of them today and they went down! #nothappy,"[41.71826065, -72.68689133]",2015-02-18 09:34:06 -0800,,
568100786657316864,positive,0.6468,,,Delta,,jpals32,,0,@JetBlue you're welcome 👍👍👍 http://t.co/67k4N9eQ6E,,2015-02-18 09:32:36 -0800,,Atlantic Time (Canada)
568100774204600320,neutral,0.6742,,0.0,Delta,,IrenePesoDoE,,0,@JetBlue are you ever looking for interns ?,,2015-02-18 09:32:34 -0800,,Eastern Time (US & Canada)
568098794031714304,positive,1.0,,,Delta,,IrenePesoDoE,,0,@JetBlue is the greatest airline ever 💕✈️💺 #TrueBluePoints #jetbluemember,,2015-02-18 09:24:41 -0800,,Eastern Time (US & Canada)
568098769847218177,positive,1.0,,,Delta,,jpals32,,1,@JetBlue 's free wifi on board is the best thing that's happened since sliced bread,,2015-02-18 09:24:36 -0800,,Atlantic Time (Canada)
568098677618683904,negative,0.6442,Flight Booking Problems,0.3228,Delta,,JCameronUSA,,0,@JetBlue Only middle seats. SFO -&gt; BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV.,,2015-02-18 09:24:14 -0800,,Atlantic Time (Canada)
568096875435282432,negative,1.0,Bad Flight,0.6852,Delta,,joshto,,0,@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool.,,2015-02-18 09:17:04 -0800,San Francisco,Pacific Time (US & Canada)
568095961408507904,positive,1.0,,,Delta,,jos114,,0,@JetBlue Beatriz and Susan. Gate 4 MCO.,,2015-02-18 09:13:26 -0800,New York ,Eastern Time (US & Canada)
568095014435229696,positive,1.0,,,Delta,,DJSundog,,0,.@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!,,2015-02-18 09:09:40 -0800,"Pescadero, CA",
568094760151486464,negative,1.0,Late Flight,0.6835,Delta,,janefbolin,,0,@JetBlue maybe have a supervisor find out why the international checkin at FTL hasn't moved in 20 minutes yet employees picked up 100 pizza,,2015-02-18 09:08:40 -0800,,
568094681256497152,negative,1.0,Bad Flight,1.0,Delta,,JCameronUSA,,0,@JetBlue Third flight in a row for my wife with her TV not working...,,2015-02-18 09:08:21 -0800,,Atlantic Time (Canada)
568094548141977600,positive,1.0,,,Delta,,janinenelson009,,0,@JetBlue its a wonderful thing!,,2015-02-18 09:07:49 -0800,"iPhone: 33.761105,-118.193817",Pacific Time (US & Canada)
568094199586938880,negative,1.0,Customer Service Issue,0.6596,Delta,,RoieSasson,,0,@JetBlue what is a personal email that I can contact? I have a complaint that you should know about,,2015-02-18 09:06:26 -0800,"Miami, FL",Eastern Time (US & Canada)
568094177394888705,negative,1.0,Flight Booking Problems,0.6188,Delta,,MerrickRealtor,,0,@JetBlue WHAT'S UP WITH WEBSITE CAN'T ACCESS FLIGHT INFO,,2015-02-18 09:06:21 -0800,Merrick,America/New_York
568093784417951744,neutral,0.6685,,0.0,Delta,,CFMcG,,0,@JetBlue Just a thought!,,2015-02-18 09:04:47 -0800,Manhattan,Eastern Time (US & Canada)
568091845848231937,positive,1.0,,,Delta,,JDesca01,,0,@JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :),,2015-02-18 08:57:05 -0800,Boston,Eastern Time (US & Canada)
568091027774545920,neutral,0.6737,,0.0,Delta,,0xjared,,0,@JetBlue I’m getting an “it depends” vibe. Fair enough!,,2015-02-18 08:53:50 -0800,BOS via ROC,Eastern Time (US & Canada)
568090890549374976,positive,0.7139,,,Delta,,cristinaroe,,0,@JetBlue #flyfi thank you! Seattle and #UDUB here we come! @cameron__roe http://t.co/kbHYM5GkAP,,2015-02-18 08:53:17 -0800,Newport Beach,Pacific Time (US & Canada)
568090417641746432,positive,0.6667,,,Delta,,History_Dork,,0,@JetBlue @Cayman_Islands  I know that bar :)  Wish I was there now!,,2015-02-18 08:51:24 -0800,right behind you,Eastern Time (US & Canada)
568087713972236289,positive,1.0,,,Delta,,SullyinVA,,0,@JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early!,,2015-02-18 08:40:40 -0800,"Stratford, CT",Eastern Time (US & Canada)
568086568059027456,neutral,0.7028,,,Delta,,JetBlueNews,,0,@JetBlue to Increase Charter Service to Cuba - #Travel Agent http://t.co/lYQrb4HCYU,,2015-02-18 08:36:07 -0800,USA,Sydney
568086156899966976,positive,1.0,,,Delta,,jos114,,0,@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional,,2015-02-18 08:34:28 -0800,New York ,Eastern Time (US & Canada)
568084948948684800,positive,1.0,,,Delta,,cristinaroe,,0,@JetBlue loving the free #wifi and #legroom ✈️ #SeattleBound,,2015-02-18 08:29:40 -0800,Newport Beach,Pacific Time (US & Canada)
568083588308197376,negative,1.0,Late Flight,1.0,Delta,,duendecillita,,0,"@JetBlue you are missing the point. The flight left an hour Late Flight. Why are you allowed to be that Late Flight, and still charge me $50 and 10hrs?",,2015-02-18 08:24:16 -0800,NYC,Eastern Time (US & Canada)
568081068278075394,neutral,1.0,,,Delta,,superhilarious,,0,@JetBlue can I get some more leg room tonight B6 304,,2015-02-18 08:14:15 -0800,,Central Time (US & Canada)
568080730150076416,negative,1.0,Bad Flight,0.6889,Delta,,dweezie520,,0,@JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue 😔😓😤,,2015-02-18 08:12:55 -0800,,Eastern Time (US & Canada)
568080542345895937,negative,0.6344,Can't Tell,0.3419,Delta,,vincenzolandino,,0,"It's on me, @JetBlue! That's not what you said last night, though... :(",,2015-02-18 08:12:10 -0800,NYC | CT,Eastern Time (US & Canada)
568079126462128129,negative,0.6391,Customer Service Issue,0.3503,Delta,,AlwaysTicosGirl,,0,@JetBlue @Cinnabon the two of you should team up to serve cinnabons on the flights!!!! #BonsInTheSky,,2015-02-18 08:06:32 -0800,New York City,Eastern Time (US & Canada)
568078149231067136,positive,1.0,,,Delta,,Rytroup,,0,@JetBlue anything for you. #flyfi http://t.co/8jceDiKY9U,,2015-02-18 08:02:39 -0800,,Quito
568076919146557440,negative,1.0,Late Flight,1.0,Delta,,PaulRivera88,,0,@JetBlue hey you guys remembered lol! But now my BOS flights delayed... And turn the heat down in T5 it feels hotter than PR.,,2015-02-18 07:57:46 -0800,,Eastern Time (US & Canada)
568074993856335872,positive,0.6809999999999999,,,Delta,,phil0616,,0,@JetBlue thanks,,2015-02-18 07:50:07 -0800,"Florida, USA",
568071468312981504,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Celebrates 15-Year Anniversary With New Livery - @CNNMoney http://t.co/p7skxZVe1A,,2015-02-18 07:36:06 -0800,USA,Sydney
568069392422051841,negative,0.6803,Customer Service Issue,0.6803,Delta,,duendecillita,,0,"@JetBlue spoken to 2 reps. Once I'm allowed to check my bag and through the TSA checkpoint, I guarantee I will be talking to someone.",,2015-02-18 07:27:52 -0800,NYC,Eastern Time (US & Canada)
568068967098658816,negative,1.0,longlines,1.0,Delta,,duendecillita,,0,@JetBlue and the 20min line I stood in to drop my bag off?,,2015-02-18 07:26:10 -0800,NYC,Eastern Time (US & Canada)
568068942771695616,positive,1.0,,,Delta,,michaelpweaver,,0,@JetBlue credit to you for replying.  I’ll look forward to hopefully one of those 103 on my flight home tonight :),"[0.0, 0.0]",2015-02-18 07:26:04 -0800,Parkland Fl,Eastern Time (US & Canada)
568066927723212800,positive,1.0,,,Delta,,SweetLilYou,,0,"@JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue","[28.4261453, -81.2998841]",2015-02-18 07:18:04 -0800,Rhode Island ,Eastern Time (US & Canada)
568066161922977792,negative,1.0,Late Flight,0.6424,Delta,,duendecillita,,0,"@JetBlue got txt  40min after sched dpt, saying plane had just arrived @ JFK. Late Flightr txt w/ dpt gate change. Then 9:04 dpt for 7:40 flight.",,2015-02-18 07:15:01 -0800,NYC,Eastern Time (US & Canada)
568064382627921920,negative,1.0,Late Flight,1.0,Delta,,duendecillita,,0,@JetBlue I was not allowed to drop my bag off for my flight that I was running 10min Late Flight for. Turns out it left over an hour Late Flight.,,2015-02-18 07:07:57 -0800,NYC,Eastern Time (US & Canada)
568064005048152065,positive,1.0,,,Delta,,Paul_Conn,,0,@JetBlue you're killing me now. :-) You got me! #smitten #trueblue,,2015-02-18 07:06:27 -0800,New York,Eastern Time (US & Canada)
568059376474439680,negative,1.0,Customer Service Issue,1.0,Delta,,fatlifeguard,,0,@JetBlue my son left his iPad on flight 1401 from JFK to FLL on Monday. I called and left message and have no heard back. Seat 25A.,,2015-02-18 06:48:04 -0800,"Long Beach, NY",
568056665821413376,positive,1.0,,,Delta,,Paul_Conn,,0,.@JetBlue 4 min response time. I'm impressed! I'm in. It's official.  :-) #trueblue  JetBlue gets social.,,2015-02-18 06:37:17 -0800,New York,Eastern Time (US & Canada)
568052101504372737,positive,1.0,,,Delta,,kessler,,0,@JetBlue thanks for listening. Doesn't mean I don't appreciate you!,,2015-02-18 06:19:09 -0800,"New York, NY",Eastern Time (US & Canada)
568051199565533184,negative,1.0,Customer Service Issue,0.6592,Delta,,MerrickRealtor,,0,@JetBlue all taken care of .... Other then the dropped call and the total half hour wait #love #jetblue,,2015-02-18 06:15:34 -0800,Merrick,America/New_York
568045949999661058,positive,1.0,,,Delta,,MyPowerPose,,0,@JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic.,,2015-02-18 05:54:42 -0800,San Francisco Bay Area,Arizona
568045766280933377,positive,0.6663,,0.0,Delta,,noplasticshower,,0,Thanks @JetBlue. Next up we will see how the slog from JFK to the city goes!,,2015-02-18 05:53:59 -0800,planet earth,
568045665185452032,neutral,1.0,,,Delta,,BrianWalkerCHI,,0,@JetBlue Social Media Takes Flight with Fly #LikeAGirl - What brand lesson can we learn?  #SMM #Brand  https://t.co/nTGl2WnQVM,,2015-02-18 05:53:35 -0800,"Chicago, an Airplane or Train ",Central Time (US & Canada)
568045397408661504,neutral,1.0,,,Delta,,MerrickRealtor,,0,@JetBlue Lekvhg want to see what the cost would be to change to the 430 flight,,2015-02-18 05:52:31 -0800,Merrick,America/New_York
568044610955681793,negative,1.0,Late Flight,0.3478,Delta,,dannygilbs,,0,"@JetBlue you stood me up last night, but I'm giving you a second chance. I'm just a boy, tweeting an airline, asking them to fly him home.",,2015-02-18 05:49:23 -0800,"New York, NY",Eastern Time (US & Canada)
568042975856619520,negative,1.0,Customer Service Issue,1.0,Delta,,MerrickRealtor,,0,@JetBlue waited for 15 min then got disconnect,,2015-02-18 05:42:53 -0800,Merrick,America/New_York
568041225174953985,positive,1.0,,,Delta,,ErinMBarlow,,0,@JetBlue and a HUGE thanks to the crew on flight 1348 who flew in to DCA from SJU Monday night in the snow so we could have a plane!!!,"[18.22245647, -63.00369733]",2015-02-18 05:35:56 -0800,,Eastern Time (US & Canada)
568041161652342784,negative,1.0,Customer Service Issue,1.0,Delta,,MerrickRealtor,,0,@JetBlue is I can't make changes on the website am I still charged 25 dollars for using phone,,2015-02-18 05:35:41 -0800,Merrick,America/New_York
568041051182616576,positive,1.0,,,Delta,,ErinMBarlow,,0,"@JetBlue planning on it!  Btw, excellent service and crew from DCA through SJU into SXM!!!!!","[18.22245647, -63.00369733]",2015-02-18 05:35:14 -0800,,Eastern Time (US & Canada)
568039128001937408,positive,1.0,,,Delta,,ErinMBarlow,,0,"@JetBlue why yes, yes it does!!!!  Great trip down!! Thanks for the lift!!!!","[18.22245747, -63.00369895]",2015-02-18 05:27:36 -0800,,Eastern Time (US & Canada)
568036279989858304,positive,1.0,,,Delta,,KarlMiller,,1,@JetBlue hotspot free WiFi makes me happy. #jfk #itsthelittlethings,,2015-02-18 05:16:17 -0800,"Round Rock, TX",Central Time (US & Canada)
568034012930936832,negative,1.0,Customer Service Issue,0.6788,Delta,,rjburnsva,,0,@JetBlue your agents at IAD have compounded this problem by not making any announcements #jetbluemess,,2015-02-18 05:07:16 -0800,,Eastern Time (US & Canada)
568031723004555264,negative,1.0,Can't Tell,0.6334,Delta,,bmose14,,0,"@JetBlue just a heads up, this page no longer exists http://t.co/NsJWVTTjGo",,2015-02-18 04:58:10 -0800,"Boston, MA",Eastern Time (US & Canada)
568029763438186496,neutral,0.6469,,,Delta,,philpete,,0,@JetBlue deal!,,2015-02-18 04:50:23 -0800,London,London
568028497001590784,neutral,0.6667,,,Delta,,philpete,,0,@JetBlue @drwinston001 I think we'll need a selfie as proof...,,2015-02-18 04:45:21 -0800,London,London
568027668026937344,negative,0.6919,Can't Tell,0.6919,Delta,,drwinston001,,0,@JetBlue @philpete wonder if that's the pilot tweeting you back? Is it legal to tweet and fly? What if the plane in front stops suddenly?,,2015-02-18 04:42:04 -0800,South West UK,London
568027443052720130,positive,1.0,,,Delta,,philpete,,0,"@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks",,2015-02-18 04:41:10 -0800,London,London
568025019068108800,negative,1.0,Cancelled Flight,0.6545,Delta,,rjburnsva,,0,@JetBlue they say they have no update. I don't work I don't get paid.  Jet blue has my money but no flight. Argh!,,2015-02-18 04:31:32 -0800,,Eastern Time (US & Canada)
568023553548922880,negative,0.6277,Can't Tell,0.6277,Delta,,rjburnsva,,0,@JetBlue no news here at the gate. What are my options?,,2015-02-18 04:25:43 -0800,,Eastern Time (US & Canada)
568020304510869504,positive,0.6507,,,Delta,,heyjdoan,,0,@JetBlue it's okay...I'm actually a tea kinda guy anyway. Thanks!,,2015-02-18 04:12:48 -0800,"Cambridge, MA",Eastern Time (US & Canada)
568018490331930625,negative,1.0,Late Flight,0.6657,Delta,,rjburnsva,,0,@JetBlue well I'm glad I got up at 5 am so I can sit in an airport.  No place else I'd rather be (not),,2015-02-18 04:05:36 -0800,,Eastern Time (US & Canada)
568017916161085441,negative,0.6628,Customer Service Issue,0.35700000000000004,Delta,,MerrickRealtor,,0,@JetBlue  no ... I am guessing I have to call someone,,2015-02-18 04:03:19 -0800,Merrick,America/New_York
568016314457047040,negative,1.0,Late Flight,1.0,Delta,,rjburnsva,,0,@JetBlue why 730 and not 645 as scheduled?,,2015-02-18 03:56:57 -0800,,Eastern Time (US & Canada)
568014845062332416,negative,1.0,Late Flight,1.0,Delta,,rjburnsva,,0,@JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?,,2015-02-18 03:51:06 -0800,,Eastern Time (US & Canada)
568014723926626304,negative,1.0,Can't Tell,0.3823,Delta,,IsaacKarmel,,0,@JetBlue why is t that every time I fly jfk even more speed doesn't work waiting for 10 min #nogood,,2015-02-18 03:50:38 -0800,,
568011010029838336,neutral,0.6703,,,Delta,,MerrickRealtor,,0,@JetBlue can I change my flight if I already printed my boarding pass?,,2015-02-18 03:35:52 -0800,Merrick,America/New_York
568008802865274880,positive,1.0,,,Delta,,KarlaBaerga,,0,@JetBlue its always a pleasure ☺️,,2015-02-18 03:27:06 -0800,,Quito
568005720026660864,positive,0.6444,,,Delta,,yosoyfelixx_,,0,@JetBlue this is lovely!,,2015-02-18 03:14:51 -0800,,
567995970232795136,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Dumps Amex - Nassau News Live http://t.co/DZg99JFIiK,,2015-02-18 02:36:06 -0800,USA,Sydney
567992830943223808,neutral,1.0,,,Delta,,superstarpromo1,,0,"@JetBlue @_justdippin_ drops a new video off the upcoming project #TheTakeover, produced by YpOnTheBeat https://t.co/IKQBdZA7TN RT",,2015-02-18 02:23:38 -0800,NYC,
567980868997763072,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue to End Partnership with American Express - http://t.co/WhuFmI2Ytd http://t.co/fbTEMFwRsP,,2015-02-18 01:36:06 -0800,USA,Sydney
567973066929614848,neutral,0.6872,,,Delta,,JetBlueNews,,0,@JetBlue marks 15th birthday with 'Blumanity' paint job - @Dallas_News (blog) http://t.co/lFGR0Nifut,,2015-02-18 01:05:06 -0800,USA,Sydney
567965767808864256,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/E5NaxBUe4s http://t.co/E1Mex0t6Q5,,2015-02-18 00:36:05 -0800,USA,Sydney
567950666578030594,neutral,1.0,,,Delta,,JetBlueNews,,0,"@JetBlue Change in the Air for Travelers, Investors - @BloombergNews http://t.co/6redD3vC73",,2015-02-17 23:36:05 -0800,USA,Sydney
567947508208377858,positive,0.6764,,0.0,Delta,,JJBarraza,,0,@JetBlue Finally taking off! LAS-FLL-SJU #letsgo,,2015-02-17 23:23:32 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
567935527481188352,neutral,1.0,,,Delta,,ToTravelToLive,,0,@JetBlue Anywhere warm cause its freezing in NYC,,2015-02-17 22:35:56 -0800,NYC,
567930900731854848,negative,1.0,Lost Luggage,0.6667,Delta,,cessymeacham,,0,"@JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed.",,2015-02-17 22:17:33 -0800,Satellite Beach Fl.,Eastern Time (US & Canada)
567919283419742210,neutral,1.0,,,Delta,,Under4R,,0,"@JetBlue, flights 1970, 1366, and 1552 will fly over after 1 am on your way into @BostonLogan - mind taking ocean approach so we can sleep?",,2015-02-17 21:31:23 -0800,"Milton, Massachusetts",
567918931148685312,negative,1.0,Can't Tell,1.0,Delta,,komal102,,0,@JetBlue not to mention the fact that we paid extra just to fly jetblue thinking it was the most reliable..,,2015-02-17 21:29:59 -0800,BOSTON,Eastern Time (US & Canada)
567918283866898432,negative,1.0,Customer Service Issue,1.0,Delta,,komal102,,0,@JetBlue We even went to the airport and were on the phone for hrs and no help at all. Everyone said different things.,,2015-02-17 21:27:24 -0800,BOSTON,Eastern Time (US & Canada)
567918173992910848,negative,1.0,Late Flight,0.6496,Delta,,komal102,,0,@JetBlue People kept saying it was due to weather but there were flights going directly to boston even after our flight.,,2015-02-17 21:26:58 -0800,BOSTON,Eastern Time (US & Canada)
567917894144770049,negative,0.6989,Flight Attendant Complaints,0.3763,Delta,,komal102,,0,@JetBlue I understand but everyone said different things and there was a flight out Late Flightr that night but only one of us got to take it,,2015-02-17 21:25:52 -0800,BOSTON,Eastern Time (US & Canada)
567916937679884288,negative,1.0,Cancelled Flight,1.0,Delta,,komal102,,0,"@JetBlue disappointed that my flight back to boston from PR was Cancelled Flightled,rebooked 4 the next day,delayed that one too, and no compensation",,2015-02-17 21:22:03 -0800,BOSTON,Eastern Time (US & Canada)
567915499868131328,positive,1.0,,,Delta,,fialho_monica,,0,"@JetBlue great trip today!  Thanks to the crew flying us home, they were fantastic! http://t.co/sk6W9XQaQB",,2015-02-17 21:16:21 -0800,,
567912664996786177,neutral,0.6557,,,Delta,,JetBlueNews,,0,@JetBlue Celebrates 15-Year Anniversary With New Livery - Digital Journal http://t.co/U5HXri6Crx,,2015-02-17 21:05:05 -0800,USA,Sydney
567911142955311104,positive,1.0,,,Delta,,thedonkeyshow,,0,@JetBlue awe you guys are great can't wait to travel with you again soon!!!,,2015-02-17 20:59:02 -0800,"New York City, NY",Central Time (US & Canada)
567910969856229377,positive,1.0,,,Delta,,kimbetech,,0,@JetBlue yes! Announced we will take off. You're on it! Thank you!,,2015-02-17 20:58:21 -0800,NYC,Eastern Time (US & Canada)
567907212154118145,positive,1.0,,,Delta,,bekiweki,,0,"@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!",,2015-02-17 20:43:25 -0800,"Provo, UT",Central Time (US & Canada)
567906937423073280,neutral,0.6853,,0.0,Delta,,bekiweki,,0,"@JetBlue What about if I booked it through Orbitz? My email is correct, but there's a middle party.",,2015-02-17 20:42:19 -0800,"Provo, UT",Central Time (US & Canada)
567906374870528001,positive,0.6635,,0.0,Delta,,lynn_with_an_A,,1,@JetBlue it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit.,,2015-02-17 20:40:05 -0800,"Brooklyn, NY",Quito
567905540761870336,neutral,0.68,,0.0,Delta,,michaelhakimkan,,0,@JetBlue it was at JFK airport right now,,2015-02-17 20:36:46 -0800,,
567905220828606466,neutral,0.6714,,0.0,Delta,,bekiweki,,0,@JetBlue That's pretty nice. Are flight credits automatically given after the flight? I also wish there were a lounge I could sleep in.,,2015-02-17 20:35:30 -0800,"Provo, UT",Central Time (US & Canada)
567905158346207233,positive,1.0,,,Delta,,NYC_TAM,,0,"@JetBlue's #ValentinesDay email was on point &amp; so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI",,2015-02-17 20:35:15 -0800,,
567904873246781440,negative,1.0,Customer Service Issue,0.6559,Delta,,michaelhakimkan,,0,"@JetBlue She claimed that she did, but I was not happy with the way I was treated.",,2015-02-17 20:34:07 -0800,,
567903883047088128,negative,1.0,Damaged Luggage,0.7113,Delta,,michaelhakimkan,,0,"@JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue",,2015-02-17 20:30:11 -0800,,
567903653933101056,negative,0.6154,Customer Service Issue,0.3187,Delta,,ChicDisheveled,,0,"@JetBlue shout out to the crew on flight 89 headed back to the big apple, they kept my glass half full the whole flight! #jetbluejfk","[32.73130971, -117.20222555]",2015-02-17 20:29:16 -0800,"San Diego, CA",Arizona
567902218059264000,negative,1.0,Late Flight,0.7126,Delta,,bekiweki,,0,"@JetBlue That makes sense. It sucks, though, because now I'll be stuck in the airport for 5+ hours and Late Flight to my meeting.",,2015-02-17 20:23:34 -0800,"Provo, UT",Central Time (US & Canada)
567899906150703104,positive,1.0,,,Delta,,mypumpkinheads,,0,@JetBlue thank you for help and quick response,,2015-02-17 20:14:23 -0800,,Eastern Time (US & Canada)
567897563065511936,neutral,0.6421,,,Delta,,JetBlueNews,,0,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/bTb4awQtln,,2015-02-17 20:05:04 -0800,USA,Sydney
567897030934269952,neutral,1.0,,,Delta,,mypumpkinheads,,0,@JetBlue flight 705. EWR to FLL,,2015-02-17 20:02:57 -0800,,Eastern Time (US & Canada)
567896250013601792,neutral,1.0,,,Delta,,SpiritED_Dixon,,0,@JetBlue @KleinErin Hi! Know a pastor or homeschool mom who might like SpiritED? Have 'em contact me on Prefundia:http://t.co/jRbZLHRW7y,,2015-02-17 19:59:51 -0800,USA,
567895874598215680,neutral,1.0,,,Delta,,mypumpkinheads,,0,@JetBlue don't know if u define that as a #ControllableIrregularity,,2015-02-17 19:58:22 -0800,,Eastern Time (US & Canada)
567895664769785856,negative,0.7018,Cancelled Flight,0.3814,Delta,,mypumpkinheads,,0,@JetBlue the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service,,2015-02-17 19:57:32 -0800,,Eastern Time (US & Canada)
567894002286096384,positive,0.6671,,0.0,Delta,,fanmla1,,0,"@JetBlue big shoutout to the crews on 2017 Bos&gt;jfk &amp; 486 jfk&gt;roc, &amp; gate crews at c19 Bos &amp; 6 jfk. Long day of delays made better by them!",,2015-02-17 19:50:55 -0800,,Eastern Time (US & Canada)
567893822585327616,negative,1.0,Late Flight,1.0,Delta,,mypumpkinheads,,0,@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail,,2015-02-17 19:50:12 -0800,,Eastern Time (US & Canada)
567892715603652608,positive,0.6304,,,Delta,,Denaroche,,0,@Jetblue first airline to use #applepay in flight #airlines,,2015-02-17 19:45:48 -0800,Scottsdale,Pacific Time (US & Canada)
567892508987908096,negative,1.0,Can't Tell,0.6529,Delta,,BFontanilla,,0,@JetBlue I hope your system wasn't hacked cause someone else's passport info was on my reservation &amp; I couldn't get my boarding pass,,2015-02-17 19:44:59 -0800,"Orange County, USA",Pacific Time (US & Canada)
567891805867483136,positive,0.6411,,0.0,Delta,,reidcappel,,0,@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience,,2015-02-17 19:42:12 -0800,"New Vernon,  NJ",Eastern Time (US & Canada)
567890265416945664,neutral,0.6925,,,Delta,,JetBlueNews,,0,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Alaska Highway News http://t.co/tynchOeLac,,2015-02-17 19:36:04 -0800,USA,Sydney
567887437826908160,negative,1.0,Late Flight,1.0,Delta,,TranquillityIW,,0,"@JetBlue honestly I’m glad you didn’t Cancelled Flight the flight, just that I’ll be driving home at 3-4 am now. :/",,2015-02-17 19:24:50 -0800,Somewhere in between,Eastern Time (US & Canada)
567887326350811137,negative,1.0,Lost Luggage,1.0,Delta,,Trufflebaby2,,0,@JetBlue bag just delivered and items have been stolen.  At first look - my Kate spade bag and bottle of spiced rum!  Wtf!!,,2015-02-17 19:24:24 -0800,,
567885370064506880,negative,1.0,Cancelled Flight,1.0,Delta,negative,dannygilbs,Cancelled Flight,0,"@JetBlue I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song ""I'm Blue"" while flying on JetBlue.",,2015-02-17 19:16:37 -0800,"New York, NY",Eastern Time (US & Canada)
567880900358311936,positive,1.0,,,Delta,,odie488,,0,@JetBlue @Leopolds_IC  No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious!,,2015-02-17 18:58:52 -0800,,Central Time (US & Canada)
567879331810246656,negative,1.0,Late Flight,1.0,Delta,,GraceLavigne,,0,"@JetBlue flight delayed 3x(!) and still not taking off on time, &amp; greeting me at my seat (yes it's gum &amp; garbage): http://t.co/n9hmcrJChb",,2015-02-17 18:52:38 -0800,,Eastern Time (US & Canada)
567878078782898176,positive,1.0,,,Delta,,MoniqueRose18,,0,@JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :),,2015-02-17 18:47:39 -0800,Boston,
567876244722814976,neutral,1.0,,,Delta,,Trufflebaby2,,0,@JetBlue sent,,2015-02-17 18:40:22 -0800,,
567875974869680128,positive,0.6989,,,Delta,,cindylouwho821,,0,@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine,,2015-02-17 18:39:17 -0800,"Washington, DC",Central Time (US & Canada)
567875922906456064,neutral,1.0,,,Delta,,MoniqueRose18,,0,@JetBlue Sure! Email screenshot below. Link: https://t.co/soiQrN19aj http://t.co/IbVvTzLS4E,,2015-02-17 18:39:05 -0800,Boston,
567874970463780864,positive,1.0,,,Delta,,Krocheima,,0,@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic!,,2015-02-17 18:35:18 -0800,Bahhhston.,Eastern Time (US & Canada)
567874858815733761,negative,0.6465,Lost Luggage,0.6465,Delta,,Trufflebaby2,,0,@JetBlue bag is supposedly here in Boston,,2015-02-17 18:34:51 -0800,,
567874505881845760,neutral,1.0,,,Delta,,MoniqueRose18,,0,@JetBlue Received an invitation to participate in e-rewards. Is this legit from JetBlue? Just double checking bc the site looked different.,,2015-02-17 18:33:27 -0800,Boston,
567873801653997569,negative,0.6476,Lost Luggage,0.6476,Delta,,Trufflebaby2,,0,@JetBlue I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights,,2015-02-17 18:30:39 -0800,,
567873229055991808,negative,0.6987,Lost Luggage,0.3493,Delta,,Trufflebaby2,,0,@JetBlue I get Sunday due to weather and ok Monday they're busy but this is crazy,,2015-02-17 18:28:23 -0800,,
567873087108161536,neutral,1.0,,,Delta,,Trufflebaby2,,0,@JetBlue I have the emails that they are on their way,,2015-02-17 18:27:49 -0800,,
567873006501888000,negative,1.0,Flight Attendant Complaints,0.6544,Delta,,mellamommy,,0,@JetBlue supervisor humiliated us and was uncompromising. We were completely blindsided!,,2015-02-17 18:27:29 -0800,,
567872392116191233,negative,0.6504,Flight Booking Problems,0.3418,Delta,,mellamommy,,0,@JetBlue offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp.,,2015-02-17 18:25:03 -0800,,
567872361304821760,negative,1.0,Can't Tell,0.6495,Delta,,Trufflebaby2,,0,@JetBlue right now completely pissed off,,2015-02-17 18:24:56 -0800,,
567872267910262784,negative,1.0,Lost Luggage,0.6512,Delta,,Trufflebaby2,,0,"@JetBlue I've had no shampoo, no winter coat no deodorant no flatiron and the rest if my stuff since sat",,2015-02-17 18:24:33 -0800,,
567872077899763712,negative,1.0,Customer Service Issue,0.6682,Delta,,mellamommy,,0,@JetBlue my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity.,,2015-02-17 18:23:48 -0800,,
567872044030918657,negative,1.0,Customer Service Issue,1.0,Delta,,Trufflebaby2,,0,@JetBlue dispatcher keeps yelling and hung up on me!,,2015-02-17 18:23:40 -0800,,
567871911960645632,negative,0.6252,Customer Service Issue,0.3307,Delta,,Trufflebaby2,,0,@JetBlue now when I call it's still at the warehouse and might be going out tonight,,2015-02-17 18:23:09 -0800,,
567871783107452930,negative,1.0,Late Flight,0.6675,Delta,,Trufflebaby2,,0,@JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8,,2015-02-17 18:22:38 -0800,,
567869962800472064,negative,1.0,Bad Flight,1.0,Delta,,Mister_17_5,,0,@JetBlue flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold,,2015-02-17 18:15:24 -0800,,Eastern Time (US & Canada)
567868027376517121,neutral,1.0,,,Delta,,PaulRivera88,,0,@JetBlue yep it's for tomorrow.,,2015-02-17 18:07:42 -0800,,Eastern Time (US & Canada)
567867483622748160,negative,1.0,Customer Service Issue,0.654,Delta,,Analystdoc,,0,“@JetBlue: @Analystdoc Unfortunately that's not an available option with our current system. Sorry guys. That's a certain #fail Fix it plz.,,2015-02-17 18:05:33 -0800,"Greenwich, CT",
567864793404555264,negative,1.0,Customer Service Issue,0.66,Delta,,mellamommy,,0,"@JetBlue received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification, despite having confirmation number.",,2015-02-17 17:54:51 -0800,,
567864588521381888,negative,1.0,Cancelled Flight,1.0,Delta,,knfitzpa,,0,"@JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?",,2015-02-17 17:54:02 -0800,,Eastern Time (US & Canada)
567864058742845440,negative,1.0,Customer Service Issue,1.0,Delta,,Analystdoc,,0,"@JetBlue Why not just take her info in the beginning and if cut off, call back? We do that in my medical practice. We are frequent flyers :(",,2015-02-17 17:51:56 -0800,"Greenwich, CT",
567862754557759488,positive,1.0,,,Delta,,katie654,,0,@JetBlue is definitely my new favorite airline.,,2015-02-17 17:46:45 -0800,,
567862628460158976,positive,0.6947,,,Delta,,gmggonzalez,,0,@JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.,,2015-02-17 17:46:15 -0800,,Eastern Time (US & Canada)
567861067088596993,neutral,1.0,,,Delta,,gmggonzalez,,0,@JetBlue all up to date. Can't update via Google play.,,2015-02-17 17:40:03 -0800,,Eastern Time (US & Canada)
567860450676903936,negative,1.0,Customer Service Issue,0.6596,Delta,,gmggonzalez,,0,@JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks!,,2015-02-17 17:37:36 -0800,,Eastern Time (US & Canada)
567860067602558977,neutral,0.6669,,,Delta,,JetBlueNews,,0,@JetBlue becomes first #airline to accept #Apple Pay - Future #Travel Experience http://t.co/czOr4nyh9n,,2015-02-17 17:36:05 -0800,USA,Sydney
567857135066963968,negative,1.0,Can't Tell,0.3417,Delta,,techyheads,,0,"@JetBlue well, your new baggage fees, fare structures and reduced legroom has turned you into every other hated carrier in the US. Congrats",,2015-02-17 17:24:25 -0800,,Eastern Time (US & Canada)
567856962521661440,positive,1.0,,,Delta,,NYC_JaneDoe,,0,@JetBlue Thank you for your excellent customer service - resolved issue quickly.,,2015-02-17 17:23:44 -0800,"Long Island, NY",Eastern Time (US & Canada)
567856400522563584,negative,1.0,Can't Tell,0.3441,Delta,,Nickymkirk,,0,"@JetBlue yes, well they are operating outside of your terminal and targeting vulnerable passengers. No better than thieves.",,2015-02-17 17:21:30 -0800,Dorado,
567856127246999552,negative,0.6678,Customer Service Issue,0.6678,Delta,,knfitzpa,,0,@JetBlue that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info.,,2015-02-17 17:20:25 -0800,,Eastern Time (US & Canada)
567855566590255105,negative,1.0,Cancelled Flight,1.0,Delta,,knfitzpa,,0,"@JetBlue well, now saying our flight is going to be Cancelled Flighted &amp; that by not changing earlier, we missed our chance to get out tomorrow. 1/2",,2015-02-17 17:18:11 -0800,,Eastern Time (US & Canada)
567853709100720128,negative,1.0,Flight Attendant Complaints,1.0,Delta,,brian_cristiano,,0,@JetBlue tell your employees that!,,2015-02-17 17:10:49 -0800,"New York, New York",Eastern Time (US & Canada)
567853054348754944,negative,1.0,Late Flight,0.3429,Delta,,Analystdoc,,0,"@JetBlue even @Citi responded quicker via Twitter when they #fail.... Still on hold, hoping no one books the flight..... @JetBlue #fail",,2015-02-17 17:08:13 -0800,"Greenwich, CT",
567853001534210049,negative,0.67,Customer Service Issue,0.34,Delta,,brian_cristiano,,0,@JetBlue ah yes. Put the bags on the floor instead of the overhead bin so no one trips. #safetyfirst #sarcasm,,2015-02-17 17:08:00 -0800,"New York, New York",Eastern Time (US & Canada)
567852550512181248,negative,0.6616,Can't Tell,0.3384,Delta,,Nickymkirk,,0,@JetBlue where exactly can I leave a note,"[18.44643543, -66.28345755]",2015-02-17 17:06:12 -0800,Dorado,
567852264099999744,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Accepting #Apple Pay - Mobile Enterprise http://t.co/Ci5cfrlqBe,,2015-02-17 17:05:04 -0800,USA,Sydney
567851942627577856,negative,1.0,Customer Service Issue,0.6808,Delta,,Analystdoc,,0,"@JetBlue Guys, really bad @JetBlue #fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold....",,2015-02-17 17:03:47 -0800,"Greenwich, CT",
567851561474383873,negative,1.0,Customer Service Issue,0.6803,Delta,,Analystdoc,,0,@JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back,,2015-02-17 17:02:17 -0800,"Greenwich, CT",
567849376925618176,positive,0.6621,,,Delta,,DonnellyVJ,,0,@JetBlue That's great! Thank you.,,2015-02-17 16:53:36 -0800,,
567848716738011136,negative,1.0,Customer Service Issue,0.3556,Delta,,Nickymkirk,,0,@JetBlue they tried to have us towed. Do you think I'll be flying out of your terminal again? Risk of $75 fine from corrupt police official,,2015-02-17 16:50:58 -0800,Dorado,
567848437992984576,neutral,1.0,,,Delta,,tom_brant,,1,@JetBlue selfie on the flight 83 from #JFK to #Orlando . With @Supertzar85 http://t.co/QRANZImHTr,,2015-02-17 16:49:52 -0800,"Southbury, CT",
567848171155496960,negative,0.6551,Can't Tell,0.3449,Delta,,Nickymkirk,,0,@JetBlue ticket issued whilst delivering your customers.,,2015-02-17 16:48:48 -0800,Dorado,
567848084572532736,negative,1.0,Can't Tell,0.6899,Delta,,Nickymkirk,,0,"@JetBlue understand that, but this policy of targeting your passengers is not good for business and should be addressed with security",,2015-02-17 16:48:28 -0800,Dorado,
567847163465764864,negative,1.0,Customer Service Issue,1.0,Delta,,brian_cristiano,,0,Always been a @JetBlue fan but maybe next time I'll fly @VirginAmerica for real customer service.,,2015-02-17 16:44:48 -0800,"New York, New York",Eastern Time (US & Canada)
567846268090740737,positive,1.0,,,Delta,,TriRacer429,,0,@JetBlue I agree!!!  If only there was a frequent tweeter discount so I could fly to see more friends! 😀@Tinman2IronMan @meggersrocks,,2015-02-17 16:41:15 -0800,"Arlington, Virginia ",
567846026507390976,negative,0.6363,Can't Tell,0.3417,Delta,,MerrickRealtor,,0,@JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight?,,2015-02-17 16:40:17 -0800,Merrick,America/New_York
567845998166339584,negative,1.0,Bad Flight,1.0,Delta,,DonnellyVJ,,0,@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.,,2015-02-17 16:40:10 -0800,,
567845382102859777,negative,1.0,Bad Flight,0.3535,Delta,,brian_cristiano,,0,"@JetBlue so I'm penalized for packing lightly, having 1 bag and paying extra for a seat?",,2015-02-17 16:37:43 -0800,"New York, New York",Eastern Time (US & Canada)
567845089508233217,negative,1.0,Can't Tell,1.0,Delta,,Nickymkirk,,0,"@JetBlue dropping passengers with small baby and 3 infants at your San Juan terminal. As unloading baby, officer writes me ticket for $75","[18.4465457, -66.28316651]",2015-02-17 16:36:34 -0800,Dorado,
567843889748418560,negative,1.0,Bad Flight,1.0,Delta,,DonnellyVJ,,0,@JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue,,2015-02-17 16:31:48 -0800,,
567843811990376449,negative,0.649,Flight Booking Problems,0.3325,Delta,,MerrickRealtor,,0,@JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight?,,2015-02-17 16:31:29 -0800,Merrick,America/New_York
567842726861021184,negative,1.0,Can't Tell,0.34700000000000003,Delta,,brian_cristiano,,0,@JetBlue why did I pay for extra space to be forced to put my backpack under my seat? Its my only bag. Flight 135. Unprofessional.,,2015-02-17 16:27:10 -0800,"New York, New York",Eastern Time (US & Canada)
567842661463240704,negative,1.0,Bad Flight,0.6799,Delta,,DonnellyVJ,,0,@JetBlue we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :(,"[32.99815682, -117.17405196]",2015-02-17 16:26:55 -0800,,
567842593440145408,neutral,1.0,,,Delta,,MerrickRealtor,,0,@JetBlue knew that ... has to be done at the Gate correct? If so what time does gate open,,2015-02-17 16:26:38 -0800,Merrick,America/New_York
567841828411551744,positive,0.6832,,,Delta,,StacyCrossB6,,1,"@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info &amp; now #BOOKS! http://t.co/9rAGncw2Bk",,2015-02-17 16:23:36 -0800,Philadelphia,Eastern Time (US & Canada)
567837218628362241,neutral,1.0,,,Delta,,DontenPhoto,,0,"@JetBlue Flight 152 (N559JB) ""Here's Looking at Blue Kid"" departs @MCO enroute to @BostonLogan http://t.co/qeaDA92MW6",,2015-02-17 16:05:17 -0800,"Englewood, Florida",Eastern Time (US & Canada)
567837023014273024,neutral,0.6688,,,Delta,,jonsik1952,,0,"@JetBlue.  Punta Cana, to enjoy weather n see my wifes family",,2015-02-17 16:04:30 -0800,,
567836728100200449,positive,0.6544,,,Delta,,TSAmedia_RossF,,0,@JetBlue And we are glad to see what is going on and fix! @ProfessorpaUL15: please DM me your confirmation # so we can check.,,2015-02-17 16:03:20 -0800,"Washington, D.C.",Eastern Time (US & Canada)
567836310775324672,negative,1.0,Can't Tell,1.0,Delta,,44riggins44,,0,@JetBlue just lost my business   Enjoy your profits,,2015-02-17 16:01:41 -0800,boston,
567836118181277696,negative,1.0,Can't Tell,1.0,Delta,,44riggins44,,0,@JetBlue I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE,,2015-02-17 16:00:55 -0800,boston,
567831806944223232,neutral,0.6472,,0.0,Delta,,ProfessorpaUL15,,0,@JetBlue - I will for sure. But my TSA-Pre works with other airlines. Why is Jetblue different?,"[0.0, 0.0]",2015-02-17 15:43:47 -0800,,Atlantic Time (Canada)
567831434838159360,positive,0.6647,,,Delta,,kimbetech,,0,@JetBlue will call. Thank you!,,2015-02-17 15:42:18 -0800,NYC,Eastern Time (US & Canada)
567831392526036992,negative,1.0,Flight Attendant Complaints,0.6531,Delta,,kimbetech,,0,"@JetBlue yes, today. Flight is full now. They said no to me at gate :(",,2015-02-17 15:42:08 -0800,NYC,Eastern Time (US & Canada)
567830303121870848,neutral,0.6837,,0.0,Delta,,dedemoore89,,0,@JetBlue Are departing flights from Boston heavily delayed? Flying out tomorrow morning ...,,2015-02-17 15:37:48 -0800,,
567829349727211521,positive,0.6556,,0.0,Delta,,soflalegaljobs,,0,@JetBlue Still love you guys. But get me to Vegas already! ☀️🌴✈️🍸🎲,,2015-02-17 15:34:01 -0800,"Miami, FL ",Eastern Time (US & Canada)
567829088380919809,positive,0.6546,,0.0,Delta,,kurianbk,,0,@JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl,,2015-02-17 15:32:59 -0800,"Boston, MA",
567828425278283777,neutral,0.6451,,0.0,Delta,,kimbetech,,0,@jetblue is there no way to switch to earlier flight to JFK even if I checked a bag?,,2015-02-17 15:30:20 -0800,NYC,Eastern Time (US & Canada)
567827488736419840,negative,1.0,Late Flight,0.665,Delta,,JoanIngerman,,0,@JetBlue this is not a flight delay this is horrible planning on Jet Blue!!! #jetblue,,2015-02-17 15:26:37 -0800,,Central Time (US & Canada)
567827091409092608,negative,1.0,Late Flight,1.0,Delta,,JoanIngerman,,0,@JetBlue insane the craziness I've seen with Jet Blue today at Newark Delayed 3 hours and now we are waiting for a Pilot!! #jetblue,,2015-02-17 15:25:02 -0800,,Central Time (US & Canada)
567826599270416385,neutral,1.0,,,Delta,,brandongutman,,0,@JetBlue Hi! Does my upcoming flight 2168 from West Palm to HPN have Fly-Fi?,,2015-02-17 15:23:05 -0800,"New York, NY",Eastern Time (US & Canada)
567825891209912320,positive,1.0,,,Delta,,carleycalla,,0,@JetBlue tried again. Lovely customer service. Thank you!,,2015-02-17 15:20:16 -0800,"Boston, Massachusetts",Mountain Time (US & Canada)
567824260207738880,positive,1.0,,,Delta,,reenapilgrim,,0,@JetBlue so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider,,2015-02-17 15:13:47 -0800,,
567821839784939520,positive,1.0,,,Delta,,TSAmedia_RossF,,0,@JetBlue @ProfessorpaUL15 Always happy to help!,,2015-02-17 15:04:10 -0800,"Washington, D.C.",Eastern Time (US & Canada)
567821528424845312,positive,0.6804,,0.0,Delta,,mrsmjem,,0,"@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load.",,2015-02-17 15:02:56 -0800,CT,Quito
567818543569317888,negative,1.0,Late Flight,1.0,Delta,,bioldame491,,0,"@JetBlue we are delayed, until he arrives",,2015-02-17 14:51:05 -0800,"New York, NY",Eastern Time (US & Canada)
567818156607074304,negative,0.6341,Late Flight,0.6341,Delta,,luisauraalvarez,,0,@JetBlue @EllaHenderson the highlight of being delayed #freeconcert,,2015-02-17 14:49:32 -0800,❤,Eastern Time (US & Canada)
567817897893982208,negative,0.6491,Can't Tell,0.3394,Delta,,luisauraalvarez,,0,@JetBlue whose performing at T5,,2015-02-17 14:48:31 -0800,❤,Eastern Time (US & Canada)
567817476144242688,neutral,1.0,,,Delta,,ejz71,,0,@JetBlue     Is it only $50 for my 2nd bag?  1st bag too full..,,2015-02-17 14:46:50 -0800,plymouth ,
567816742300356608,negative,1.0,Late Flight,0.6989,Delta,,bioldame491,,0,"@JetBlue flight 894, first officer not even at the airport wow!!!!!! Unreal, staff waited until we all boarded to announce we are delayed.",,2015-02-17 14:43:55 -0800,"New York, NY",Eastern Time (US & Canada)
567814769077436416,positive,0.6591,,,Delta,,JetBlueNews,,0,@JetBlue's CEO battles to appease passengers and Wall Street - http://t.co/uy28D1UEgX http://t.co/vJFV7KSGcQ,,2015-02-17 14:36:05 -0800,USA,Sydney
567814010914222080,negative,1.0,Customer Service Issue,0.6679999999999999,Delta,,ProfessorpaUL15,,0,@JetBlue - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success.,"[42.36604659, -71.01573889]",2015-02-17 14:33:04 -0800,,Atlantic Time (Canada)
567813515353804801,neutral,0.6535,,,Delta,,heatherdopson,,0,"@JetBlue That's right! :) Game, set, match.",,2015-02-17 14:31:06 -0800,Jetsetter ✈,
567813437003411456,negative,1.0,Customer Service Issue,1.0,Delta,,ThePRCloset,,0,"@JetBlue yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks.",,2015-02-17 14:30:47 -0800,New York City,Eastern Time (US & Canada)
567812799767003136,negative,1.0,Lost Luggage,1.0,Delta,,edgarsantana,,0,@JetBlue pls send an IT tech 2 baggage office. Poor guy is trying 2 print my claim &amp; can't. I need 2 get home. Upgrade 2 @HP printers MFPs,,2015-02-17 14:28:15 -0800,"ÜT: 40.96513,-73.872957",Eastern Time (US & Canada)
567811776566542336,positive,0.6559,,,Delta,,Lynnche324,,1,@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.,,2015-02-17 14:24:11 -0800,"Jersey City, NJ ",
567810786576576512,neutral,1.0,,,Delta,,DontenPhoto,,0,"@JetBlue Flight 1133 (N353JB) ""Blue La La"" departs @mco enroute to San Juan International Airport http://t.co/SWZm2fX3nu",,2015-02-17 14:20:15 -0800,"Englewood, Florida",Eastern Time (US & Canada)
567810683485753344,positive,1.0,,,Delta,,vincenzolandino,,0,@JetBlue this makes me happy. I hope these aren't empty promises.,,2015-02-17 14:19:51 -0800,NYC | CT,Eastern Time (US & Canada)
567810661372424193,negative,1.0,Customer Service Issue,1.0,Delta,,ThePRCloset,,0,@JetBlue dropped 3x in past hour,,2015-02-17 14:19:45 -0800,New York City,Eastern Time (US & Canada)
567810573002620928,neutral,0.6612,,,Delta,,vincenzolandino,,0,"seriously, I want to work on the JetBlue social team RT @JetBlue: @vincenzolandino http://t.co/eiGaJyzcW2",,2015-02-17 14:19:24 -0800,NYC | CT,Eastern Time (US & Canada)
567808748711051264,neutral,1.0,,,Delta,,CBarrows,,0,@JetBlue Call me when you do and we’ll have to hook up!,"[0.0, 0.0]",2015-02-17 14:12:09 -0800,"Wayne, NJ",Eastern Time (US & Canada)
567808067237326848,negative,1.0,Customer Service Issue,1.0,Delta,,ThePRCloset,,0,@JetBlue Ive called you 3 x &amp; waited on hold 10 min each time to be disconnected each time. Enraging! I need to speak to someone! #help,,2015-02-17 14:09:27 -0800,New York City,Eastern Time (US & Canada)
567808014725464064,neutral,1.0,,,Delta,,bmk266,,0,@JetBlue the USA help line.  i accidentally booked a flight on a thursday instead of a wednesday and want to switch,,2015-02-17 14:09:14 -0800,,Quito
567807844687577089,neutral,1.0,,,Delta,,CBarrows,,0,@JetBlue If you have well-priced flights to #Oahu - we could be best friends. @vincenzolandino,"[0.0, 0.0]",2015-02-17 14:08:34 -0800,"Wayne, NJ",Eastern Time (US & Canada)
567807693534031872,positive,1.0,,,Delta,,vincenzolandino,,0,@JetBlue we don't need anybody else!,,2015-02-17 14:07:58 -0800,NYC | CT,Eastern Time (US & Canada)
567807375667912704,negative,1.0,Late Flight,1.0,Delta,,Tubulus,,0,@jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay.,,2015-02-17 14:06:42 -0800,,Atlantic Time (Canada)
567807333498355713,neutral,0.6773,,0.0,Delta,,RuizRichard,,0,"@JetBlue It's for me, I spoke with a rep on the phone who suggested I ""Voice a concern"" via ""Email us"" on your site. I did a few moments ago",,2015-02-17 14:06:32 -0800,"Miramar, Florida",Eastern Time (US & Canada)
567807269707206657,negative,1.0,Lost Luggage,1.0,Delta,,edgarsantana,,0,"@JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w/o my luggage.",,2015-02-17 14:06:17 -0800,"ÜT: 40.96513,-73.872957",Eastern Time (US & Canada)
567807014388154368,negative,1.0,Customer Service Issue,1.0,Delta,,bmk266,,0,"@JetBlue tried calling multiple times, i just wait and when it finally connects i get hung up on",,2015-02-17 14:05:16 -0800,,Quito
567806964832460800,neutral,0.6837,,0.0,Delta,,JetBlueNews,,0,@JetBlue Airways Sees Significant Drop in Short Interest (JBLU) - Mideast Time http://t.co/SSBaUJtOuW,,2015-02-17 14:05:04 -0800,USA,Sydney
567805458053099520,neutral,0.3819,,0.0,Delta,,HAbbott4,,0,@JetBlue No not yet. I will notify them. I'm new at this! 😊,,2015-02-17 13:59:05 -0800,NY,Eastern Time (US & Canada)
567803467282046976,positive,0.6625,,,Delta,,thereal_SNL,,0,@JetBlue thanks!,,2015-02-17 13:51:10 -0800,District of Columbia,Eastern Time (US & Canada)
567803109687443456,neutral,0.6563,,,Delta,,ChicDisheveled,,0,"@JetBlue don't worry, I'm gonna share with my row! 😁","[40.64784472, -73.77710687]",2015-02-17 13:49:45 -0800,"San Diego, CA",Arizona
567802194155565056,positive,1.0,,,Delta,,vincenzolandino,,0,First base already? I like your style @JetBlue,,2015-02-17 13:46:06 -0800,NYC | CT,Eastern Time (US & Canada)
567801642633162753,negative,1.0,Customer Service Issue,1.0,Delta,,carleycalla,,0,"@JetBlue Hold for 15 min, a couple of rings, then ""mailbox has not been set up yet."" Customer service forwarding to their cell phones? C'mon",,2015-02-17 13:43:55 -0800,"Boston, Massachusetts",Mountain Time (US & Canada)
567801569157324800,neutral,0.6805,,0.0,Delta,,HAbbott4,,0,@JetBlue Does your home airport not count in the badge system? My TB account says 2 flights but I've taken 3 this year.,,2015-02-17 13:43:37 -0800,NY,Eastern Time (US & Canada)
567801567630618624,neutral,0.6664,,0.0,Delta,,thereal_SNL,,0,@JetBlue is bag check cut off 30 minutes before the original departure time or the estimated time shown online?,,2015-02-17 13:43:37 -0800,District of Columbia,Eastern Time (US & Canada)
567801343861092352,neutral,1.0,,,Delta,,vincenzolandino,,0,"@JetBlue I know where you guys jet! LOL, but if you love me so much, help a brother out :) Hot weather, great nightlife, 2-3 hour flight",,2015-02-17 13:42:44 -0800,NYC | CT,Eastern Time (US & Canada)
567799665061576704,neutral,0.6691,,,Delta,,JetBlueNews,,0,@JetBlue Airways Adds New Charter #Flight to Cuba - #Travel Wires (blog) http://t.co/Swb1gR57Cc,,2015-02-17 13:36:04 -0800,USA,Sydney
567799518448848897,neutral,0.6733,,,Delta,,vincenzolandino,,0,"Aww, is it? @JetBlue I guess now I need to book a flight to somewhere warm ASAP! Any suggestions?",,2015-02-17 13:35:29 -0800,NYC | CT,Eastern Time (US & Canada)
567798973008994304,positive,1.0,,,Delta,,gigiri27,,0,@JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee!,,2015-02-17 13:33:19 -0800,,
567797436652199936,negative,1.0,Customer Service Issue,1.0,Delta,,phil0616,,0,"@JetBlue 
But if customer service ment anything to you.... you would try. Quoting policy is never effective customer service.",,2015-02-17 13:27:12 -0800,"Florida, USA",
567796079446745088,neutral,0.6645,,,Delta,,stephyilmaz,,0,@JetBlue thank you. Is there a possibility it will change?,,2015-02-17 13:21:49 -0800,Long Island,Pacific Time (US & Canada)
567796029056385024,positive,0.6667,,,Delta,,janj757,,0,@JetBlue thanks!,,2015-02-17 13:21:37 -0800,North Carolina,Eastern Time (US & Canada)
567795784876589057,neutral,1.0,,,Delta,,aronschoenfeld,,0,@JetBlue are we good?,,2015-02-17 13:20:38 -0800,"Queens, NY",Eastern Time (US & Canada)
567795026307325952,positive,1.0,,,Delta,,SOBtweets,,0,@JetBlue thanks for the upgrade😉!! so far so good. #KeepItUp http://t.co/BKmfeY7QOL,,2015-02-17 13:17:38 -0800,,
567794802394406912,positive,1.0,,,Delta,,CinziannaP,,0,@JetBlue @CinziannaP thank you! I like the quick response on Twitter!,,2015-02-17 13:16:44 -0800,,Eastern Time (US & Canada)
567794198095872001,positive,1.0,,,Delta,,Cinnabon,,1,@JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting,,2015-02-17 13:14:20 -0800,,Eastern Time (US & Canada)
567793799590854656,negative,0.679,Can't Tell,0.3624,Delta,,phil0616,,0,"@JetBlue 
Apparently not.",,2015-02-17 13:12:45 -0800,"Florida, USA",
567792966690168832,negative,1.0,Late Flight,1.0,Delta,,stephyilmaz,,0,@JetBlue why are we delayed :( flight 1601,"[40.64656067, -73.78334045]",2015-02-17 13:09:26 -0800,Long Island,Pacific Time (US & Canada)
567792296654299137,negative,1.0,Customer Service Issue,0.6652,Delta,,billykaos,,0,"@JetBlue continue button generated a trip to ""plan your trip page""
regardless of how far along I was in Flight Booking Problems process
hint: the end of it","[0.0, 0.0]",2015-02-17 13:06:47 -0800,Boston,Eastern Time (US & Canada)
567790133224681472,neutral,1.0,,,Delta,,fromtheleftseat,,0,@JetBlue marks 15th birthday with @Airbus #A320 painted in 'Blumanity' paint job http://t.co/9vTFM7kNad,,2015-02-17 12:58:11 -0800,Phoenix AZ,Arizona
567789001374183424,neutral,1.0,,,Delta,,jprfilms_jpr,,0,"@JetBlue I would fly to Washington  DC to see the actual Constitution  and the Declaration of Independence, in honor of a US Navy friend.",,2015-02-17 12:53:41 -0800,"Boston, Ma.",
567785752751505412,neutral,1.0,,,Delta,,janj757,,0,@JetBlue what is the name of this tailfin? http://t.co/qxV45MV0Ug,,2015-02-17 12:40:47 -0800,North Carolina,Eastern Time (US & Canada)
567784566614540289,neutral,0.6584,,0.0,Delta,,JetBlueNews,,0,@JetBlue's new CEO Robin Hayes battles to appease passengers and Wall Street - Business In Savannah http://t.co/KKAY8XaPs1,,2015-02-17 12:36:04 -0800,USA,Sydney
567783892711526400,neutral,1.0,,,Delta,,orchid8,,0,“@JetBlue: We’re looking for our next #FlyingItForward flier from DC Tell us where you'd fly &amp; why http://t.co/MCSI0dzpnz” @geekandahalf,,2015-02-17 12:33:23 -0800,"Austin, Texas, USA",Central Time (US & Canada)
567783456420012032,positive,1.0,,,Delta,,FoppishDork,,0,@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline,,2015-02-17 12:31:39 -0800,,
567781694183186432,positive,0.664,,,Delta,,gczark,,0,@JetBlue thank you. Just sent msg.,,2015-02-17 12:24:39 -0800,"New York, NY",Eastern Time (US & Canada)
567781607797305345,neutral,1.0,,,Delta,,ToriThatMexican,,0,@JetBlue I did get the email. Thought i wasn't supposed to reply to those😂,"[46.16798631, -122.96616783]",2015-02-17 12:24:18 -0800,pnw,Arizona
567780486978609152,neutral,0.6377,,,Delta,,ToriThatMexican,,0,@JetBlue I applied for a job at PDW where could I go for follow up. I'd really love the job #ilovejetblue,"[46.16788404, -122.96673513]",2015-02-17 12:19:51 -0800,pnw,Arizona
567779535307800576,neutral,0.6796,,,Delta,,cbousquet12,,0,@JetBlue Connecticut❄️,,2015-02-17 12:16:04 -0800,"Clinton, CT ",Atlantic Time (Canada)
567778921812389888,neutral,1.0,,,Delta,,papo353,,0,@JetBlue I would fly somewhere hotter then here. Puerto Rico here I come. Lol,,2015-02-17 12:13:38 -0800,Jersey City,
567778149132664833,positive,1.0,,,Delta,,HUSKIE25,,0,@JetBlue great smooth flight too! 👏👍,,2015-02-17 12:10:34 -0800,"Olean, NY",Eastern Time (US & Canada)
567777885277405184,neutral,0.6735,,,Delta,,EveryDayCrohns,,0,@JetBlue I would go for 3rd time to Jamaica to volunteer w/ at risk youth #flyitforward #dc #stpatricksfoundation #rotary,,2015-02-17 12:09:31 -0800,,Pacific Time (US & Canada)
567776761510907904,neutral,0.6503,,0.0,Delta,,JetBlueNews,,0,@JetBlue Airways Short Interest Down 3.5% in January (JBLU) - sleekmoney http://t.co/znsUjP86Bv,,2015-02-17 12:05:03 -0800,USA,Sydney
567776348828360707,positive,0.6485,,,Delta,,somekidnamedjon,,0,@JetBlue I would love for you to fly my best friend home to PVD for a weekend. 😊 http://t.co/cH0NmjyMgh,,2015-02-17 12:03:24 -0800,✈️✈️,Eastern Time (US & Canada)
567775864679456768,neutral,1.0,,,Delta,,rnlewisjr,,0,"@JetBlue do they have to depart from Washington, D.C.??",,2015-02-17 12:01:29 -0800,"iPhone: 60.495510,-151.064590",Alaska
567774038680801281,negative,0.6827,Can't Tell,0.6827,Delta,,travelingranger,,0,@JetBlue remember - I'm very doubtful and not very hopeful :(,,2015-02-17 11:54:14 -0800,,
567773326631821312,positive,1.0,,,Delta,,aidan_larson,,1,@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts.,,2015-02-17 11:51:24 -0800,"austin, texas",Paris
567773176031145984,negative,1.0,Can't Tell,0.7184,Delta,,travelingranger,,0,@JetBlue I'll give u a chance but I don't think I'll fall for it #backtodelta,,2015-02-17 11:50:48 -0800,,
567772770604298240,positive,0.6591,,,Delta,,LyndsaySignor,,0,@JetBlue Great thanks,,2015-02-17 11:49:11 -0800,New York City,Quito
567772568833503233,negative,0.6778,Can't Tell,0.6778,Delta,,ShiraJudah,,0,@JetBlue @KyleJudah be responsible for replacing it,,2015-02-17 11:48:23 -0800,"Boston, MA",Greenland
567772565956222976,negative,1.0,Damaged Luggage,0.6954,Delta,,ShiraJudah,,0,@JetBlue @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should,,2015-02-17 11:48:23 -0800,"Boston, MA",Greenland
567772012735922176,negative,1.0,Damaged Luggage,0.6735,Delta,,ShiraJudah,,0,@JetBlue @KyleJudah I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a,,2015-02-17 11:46:11 -0800,"Boston, MA",Greenland
567771662167179264,negative,1.0,Can't Tell,0.6632,Delta,,travelingranger,,0,@JetBlue heard about the charge for 1st bag and tighter seats - no need to be a loyal JB customer anymore!,,2015-02-17 11:44:47 -0800,,
567771077359570944,neutral,0.6667,,0.0,Delta,,LyndsaySignor,,0,"@JetBlue i'm getting info from the website, but needing to check it and the alerts would be much more beneficial.",,2015-02-17 11:42:28 -0800,New York City,Quito
567770698111852544,negative,1.0,Late Flight,1.0,Delta,,LyndsaySignor,,0,@JetBlue Is there something going on with your alerts? Flight's been delayed several times for my parents and i'm not receiving any alerts.,,2015-02-17 11:40:57 -0800,New York City,Quito
567769879759962112,positive,1.0,,,Delta,,shawnaldridge,,0,@JetBlue I will. I love flying with you all. Great service.,,2015-02-17 11:37:42 -0800,"Portland, OR",Pacific Time (US & Canada)
567769468278988800,neutral,0.6671,,,Delta,,JetBlueNews,,0,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Times Colonist http://t.co/NzDXRvszWv,,2015-02-17 11:36:04 -0800,USA,Sydney
567769131663884290,neutral,0.6602,,0.0,Delta,,shawnaldridge,,0,@JetBlue Haha. I figured that. I was meaning there's no return flights out of Charlotte. It's like N/A for a week plus,,2015-02-17 11:34:44 -0800,"Portland, OR",Pacific Time (US & Canada)
567768878613536769,neutral,0.6701,,,Delta,,mtmridesbikes,,0,@JetBlue rocking the Tim McGraw hold music,"[0.0, 0.0]",2015-02-17 11:33:43 -0800,"Raleigh, NC",
567768330624372736,positive,1.0,,,Delta,,DrewRHacker,,1,"@JetBlue Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http://t.co/iNNP0Kkyby",,2015-02-17 11:31:33 -0800,,
567768306799882241,neutral,0.6779,,,Delta,,Clagett,,0,@JetBlue 2:55 tomorrow from RIC to BOS. Looking good or am I better rescheduling?,,2015-02-17 11:31:27 -0800,Jamestown Virginia ,
567766755797389312,negative,1.0,Bad Flight,1.0,Delta,,gczark,,0,"@JetBlue hard to tell, but was told wifi only worked for one side of the plane.",,2015-02-17 11:25:17 -0800,"New York, NY",Eastern Time (US & Canada)
567766410169954304,negative,0.6566,Can't Tell,0.6566,Delta,,EasyEdmund,,0,@JetBlue just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? @PhD_Mama_,,2015-02-17 11:23:55 -0800,OH-LA-AZ-NY-AFG-IL-?,
567766269810581505,positive,1.0,,,Delta,,OBF_Walt,,0,@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_,,2015-02-17 11:23:21 -0800,,
567765664459669504,negative,1.0,Late Flight,0.6632,Delta,,gczark,,0,"@JetBlue, I normally ❤️ you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi &amp; tv not working properly",,2015-02-17 11:20:57 -0800,"New York, NY",Eastern Time (US & Canada)
567763818257063937,negative,1.0,Customer Service Issue,0.6607,Delta,,ShiraJudah,,0,@JetBlue @KyleJudah It doesn't matter who you directed me to. It's the principle of the matter. When I gate checked the stroller it was,,2015-02-17 11:13:37 -0800,"Boston, MA",Greenland
567761644802293760,positive,1.0,,,Delta,,eddieanderson4u,,0,@JetBlue - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring!,,2015-02-17 11:04:59 -0800,"New York, NY",Central Time (US & Canada)
567760693643214848,negative,1.0,Late Flight,0.6563,Delta,,JayVig,,0,@JetBlue 117 days maybe.,,2015-02-17 11:01:12 -0800,"Jersey City, NJ",Eastern Time (US & Canada)
567760260598104064,neutral,1.0,,,Delta,,JayVig,,0,@JetBlue @vegecomgirl For me it’s not until 6/15.,,2015-02-17 10:59:29 -0800,"Jersey City, NJ",Eastern Time (US & Canada)
567759774016868352,neutral,0.6546,,,Delta,,vegecomgirl,,0,"@JetBlue Well, I try! See you soon!! @JayVig",,2015-02-17 10:57:33 -0800,New York City,Eastern Time (US & Canada)
567758927111401474,positive,1.0,,,Delta,,vegecomgirl,,0,@JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2/28! #JVMChat,,2015-02-17 10:54:11 -0800,New York City,Eastern Time (US & Canada)
567758699574226944,positive,1.0,,,Delta,,jacobhenenberg,,0,"@JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat",,2015-02-17 10:53:17 -0800,"Melbourne, Australia",Melbourne
567758248481415170,neutral,0.6831,,,Delta,,JayVig,,0,@JetBlue @roxydigital Good. I want extra peanuts on my flight then. lol. #JVMChat,,2015-02-17 10:51:29 -0800,"Jersey City, NJ",Eastern Time (US & Canada)
567758065320361985,positive,1.0,,,Delta,,roxydigital,,0,"@JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat",,2015-02-17 10:50:45 -0800,"Charlotte, NC",Eastern Time (US & Canada)
567758020239966208,neutral,0.6686,,,Delta,,jadidheart,,0,@JetBlue alittle more money to book our flights... we're 1/2 way there :),,2015-02-17 10:50:35 -0800,,
567758007912906752,positive,0.6714,,,Delta,,JayVig,,0,@JetBlue @roxydigital HAHA. you didn’t disappoint. Well done. #JVMChat,,2015-02-17 10:50:32 -0800,"Jersey City, NJ",Eastern Time (US & Canada)
567756085583302656,positive,1.0,,,Delta,,nickj1399,,0,@JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything!,,2015-02-17 10:42:53 -0800,,
567755768037130241,negative,1.0,Late Flight,1.0,Delta,,CaseyParksIt,,0,@JetBlue figured but delay is listed at almost 2 hrs. Thanks for being great! Cheers,,2015-02-17 10:41:38 -0800,Chicagoland,
567754559762612225,neutral,1.0,,,Delta,,CaseyParksIt,,0,"@JetBlue if my flight says delayed with estimated departure listed, can I arrive at airport Late Flightr?",,2015-02-17 10:36:50 -0800,Chicagoland,
567754367860633600,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Weyburn Review http://t.co/rtQyjCvTQ3,,2015-02-17 10:36:04 -0800,USA,Sydney
567752625647394816,negative,1.0,Customer Service Issue,0.6907,Delta,,_katiewarren,,0,"@JetBlue glitches on website re: Flight Booking Problems travel &amp; checking in. Nothing between ur site &amp; the airport was communicated, it was a nightmare.",,2015-02-17 10:29:08 -0800,,Arizona
567750136223518720,positive,1.0,,,Delta,,amyfame,,0,@JetBlue Thank you!,,2015-02-17 10:19:15 -0800,,Eastern Time (US & Canada)
567749860611211265,neutral,1.0,,,Delta,,labeles,,0,@JetBlue okayyyy. But I had huge irons on way out. Promise no shenanigans?,,2015-02-17 10:18:09 -0800,,
567749243658858496,neutral,1.0,,,Delta,,CinziannaP,,0,@JetBlue how do I get a copy of my last flight showing original time and delay? I need it for work. Thanks!,,2015-02-17 10:15:42 -0800,,Eastern Time (US & Canada)
567747668512735232,negative,1.0,Cancelled Flight,0.6401,Delta,,alsonmusical,,0,@JetBlue as much i have paid in fees. Plus hotel and food because of your changes i could had flown with a more reliable airline #no2jetblue,,2015-02-17 10:09:27 -0800,"Yauco, Puerto Rico",Central Time (US & Canada)
567746576626356225,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue CEO battles to please Wall St and flyers - from @NZherald http://t.co/Q4Amiw7FSw,,2015-02-17 10:05:06 -0800,USA,Sydney
567743028215836672,positive,1.0,,,Delta,,iSocialFanz,,0,@JetBlue huge fan of great brands and people doing great things… you guys rock happy to share the love!,,2015-02-17 09:51:00 -0800,"Phoenix, Az",Arizona
567742238562975745,negative,0.7011,Cancelled Flight,0.7011,Delta,,oheyjasmine,,0,"@JetBlue Been dealing with a Cancelled Flightled flight since last night &amp; was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol",,2015-02-17 09:47:52 -0800,Puerto Rico ,Hawaii
567740211384168448,positive,1.0,,,Delta,,Buttercup1121,,0,"@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what",,2015-02-17 09:39:49 -0800,ELL LAY,Pacific Time (US & Canada)
567740053967736832,positive,1.0,,,Delta,,lquintalnh,,0,@JetBlue thanks!! Great service in #T5 already! #lovejetBlue,,2015-02-17 09:39:11 -0800,New Hampshire,Eastern Time (US & Canada)
567739036425805824,positive,1.0,,,Delta,,PHopNy,,0,@JetBlue I did...#FlyFi worked well and was free aboard this flight,,2015-02-17 09:35:09 -0800,"Queens, NY",
567738388980068352,negative,1.0,Late Flight,0.6922,Delta,,alsonmusical,,0,@JetBlue and they are telling me I got to get another hotel and food...so spend more money because you guys made me miss my connection,,2015-02-17 09:32:34 -0800,"Yauco, Puerto Rico",Central Time (US & Canada)
567738171215994880,negative,1.0,Cancelled Flight,1.0,Delta,,alsonmusical,,0,@JetBlue already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my Cancelled Flightation I've spent almost $500,,2015-02-17 09:31:42 -0800,"Yauco, Puerto Rico",Central Time (US & Canada)
567737909072367616,positive,1.0,,,Delta,,thegayngler,,0,@JetBlue Seems very likely.,,2015-02-17 09:30:40 -0800,"NY, NY",Atlantic Time (Canada)
567737803060940800,negative,1.0,Customer Service Issue,0.6835,Delta,,alsonmusical,,0,@JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting,,2015-02-17 09:30:14 -0800,"Yauco, Puerto Rico",Central Time (US & Canada)
567737267095994368,neutral,0.685,,,Delta,,BritishAirNews,,0,@JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/frrfxCCw7Z http://t.co/nKlW9SsVRQ,,2015-02-17 09:28:07 -0800,UK,Sydney
567735239456194560,neutral,0.3686,,0.0,Delta,,Vinny_Espinosa,,0,"@JetBlue unfortunately no, but hoping I can catch one sometime in the near future!",,2015-02-17 09:20:03 -0800,San Francisco,Pacific Time (US & Canada)
567734644515536896,negative,1.0,Late Flight,1.0,Delta,,emilymcnulty,,0,@JetBlue why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC.,,2015-02-17 09:17:41 -0800,,Eastern Time (US & Canada)
567734573464027136,neutral,1.0,,,Delta,,seattleprime,,0,@JetBlue @EllaHenderson Ah! Wish I was there! Good luck!,,2015-02-17 09:17:24 -0800,Seattle,Pacific Time (US & Canada)
567733946717196288,negative,0.6563,Can't Tell,0.3333,Delta,,alsonmusical,,0,@JetBlue should i continue?,,2015-02-17 09:14:55 -0800,"Yauco, Puerto Rico",Central Time (US & Canada)
567733847132229632,neutral,0.3634,,0.0,Delta,,thegayngler,,0,"@JetBlue Ok great thanks! I had a great flight, FYI. I'm excited to fly again. I just was frustrated I was not able to check in.",,2015-02-17 09:14:31 -0800,"NY, NY",Atlantic Time (Canada)
567733834964156417,negative,1.0,Customer Service Issue,1.0,Delta,,Darshan7Patel,,0,@JetBlue I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact.,,2015-02-17 09:14:28 -0800,,
567733251620356096,negative,1.0,Late Flight,1.0,Delta,,alsonmusical,,0,@JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect,,2015-02-17 09:12:09 -0800,"Yauco, Puerto Rico",Central Time (US & Canada)
567732811772080129,positive,0.701,,0.0,Delta,,leighericam,,0,@JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline 😞,,2015-02-17 09:10:24 -0800,NYC | NOLA  ,
567731944151322626,positive,0.644,,,Delta,,NMSpedaliere,,0,"@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. ⭐️⭐️⭐️⭐️⭐️","[40.78521842, -74.07232899]",2015-02-17 09:06:58 -0800,"Old Greenwich, CT",Eastern Time (US & Canada)
567731794498174978,neutral,0.633,,0.0,Delta,,heykaitlinmary,,0,@JetBlue Hopefully next time! Can I send you my future itineraries so the next one can be planned when I'm there? 😂😂,,2015-02-17 09:06:22 -0800,california ☀️,Pacific Time (US & Canada)
567730696656273408,positive,0.6538,,,Delta,,ClassyMalick,,0,@JetBlue @EllaHenderson omg!  Wish I had a flight today!  Haha there's always next time!  Have fun at #LFT5,,2015-02-17 09:02:00 -0800,NY,
567729368110096385,negative,1.0,Customer Service Issue,1.0,Delta,,MakebaMakeba,,0,@JetBlue my request has nothing to do with rescheduling. But customer service has such a bad attitude today. #badservice,,2015-02-17 08:56:43 -0800,,
567728800864010242,negative,1.0,Customer Service Issue,1.0,Delta,,MakebaMakeba,,0,@JetBlue busy due to storm but customer service should always be on point. More so now than ever #getittogether,,2015-02-17 08:54:28 -0800,,
567728357555437568,neutral,0.6895,,0.0,Delta,,kbosspotter,,0,"@JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance",,2015-02-17 08:52:42 -0800,Logan International Airport,Atlantic Time (Canada)
567727883993358336,negative,1.0,Customer Service Issue,1.0,Delta,,MakebaMakeba,,0,@JetBlue oh hell no. I'm not waiting again to get hung up on after speaking to 2 #rudeservice people,,2015-02-17 08:50:50 -0800,,
567727701620822016,neutral,0.66,,,Delta,,BritishAirNews,,0,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/w8MTmSP2RY,,2015-02-17 08:50:06 -0800,UK,Sydney
567727526777073664,positive,1.0,,,Delta,,gigirey1,,0,@JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed?,,2015-02-17 08:49:24 -0800,,
567727490567639041,neutral,1.0,,,Delta,,kbosspotter,,0,"@JetBlue I have a internal bleed in my foot, and I am flying next Tuesday, what should I. Do :( these. Leeds come randomly. I",,2015-02-17 08:49:16 -0800,Logan International Airport,Atlantic Time (Canada)
567727329783582720,positive,1.0,,,Delta,,JessonaJourney,,0,@JetBlue Thank you!,,2015-02-17 08:48:37 -0800,New York,Eastern Time (US & Canada)
567726912186118144,neutral,0.67,,0.0,Delta,,heyheyman,,0,@JetBlue Can't view seat selection/change seat for flight tomorrow. Can you look into this?,,2015-02-17 08:46:58 -0800,"Boston, MA",Eastern Time (US & Canada)
567725676958998528,neutral,1.0,,,Delta,,gigirey1,,0,@JetBlue what's the link for #FlyFi,,2015-02-17 08:42:03 -0800,,
567724950556258304,negative,1.0,Customer Service Issue,0.6809,Delta,,JessonaJourney,,0,@JetBlue Is today's JetBlue Flight 918 (NYC-&gt;BOS) delayed? My app says on time and the website says it's not...,,2015-02-17 08:39:10 -0800,New York,Eastern Time (US & Canada)
567724178317402112,positive,0.6429,,,Delta,,JetBlueNews,,0,@JetBlue to offer service from Daytona Beach to New York - Albany Business Review http://t.co/dUhBJ41jHx,,2015-02-17 08:36:06 -0800,USA,Sydney
567719957686136832,negative,0.7201,Customer Service Issue,0.7201,Delta,,Darshan7Patel,,0,@JetBlue please provide me your direct email for me to explain.,,2015-02-17 08:19:20 -0800,,
567718292530688000,neutral,1.0,,,Delta,,Karimilrodz,,0,@JetBlue I hear that the new thing in your planes are the Fly-Fi. How I can check if the flight that Im going to take have it?,,2015-02-17 08:12:43 -0800,Puerto Rico,
567716378681933825,neutral,1.0,,,Delta,,JetBlueNews,,0,"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/9vKj9S7jrM",,2015-02-17 08:05:06 -0800,USA,Sydney
567696188602712064,negative,1.0,Late Flight,1.0,Delta,,elowthers,,0,@JetBlue A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation.,,2015-02-17 06:44:53 -0800,,
567695310860730369,negative,1.0,Late Flight,1.0,Delta,,EBlaikie,,0,@JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer,,2015-02-17 06:41:24 -0800,,
567690417265975296,neutral,0.6739,,,Delta,,JulianBOGJB,,0,@JetBlue really caring??,,2015-02-17 06:21:57 -0800,Colombia,
567680108002291712,positive,0.6645,,0.0,Delta,,TravellerLukose,,0,@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.,,2015-02-17 05:40:59 -0800,,
567671602280923136,positive,1.0,,,Delta,,twinkletaters,,0,@JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :),"[32.07301184, -81.09362691]",2015-02-17 05:07:11 -0800,"Savannah, GA",
567667301067915264,neutral,1.0,,,Delta,,BritishAirNews,,0,"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/l2n0egHdgn",,2015-02-17 04:50:05 -0800,UK,Sydney
567590027375702016,negative,1.0,Can't Tell,0.6503,Delta,,nesi_1992,,0,@JetBlue is REALLY getting on my nerves !! 😡😡 #nothappy,,2015-02-16 23:43:02 -0800,undecided,Pacific Time (US & Canada)
567588278875213824,neutral,1.0,,,Delta,,JetBlueNews,,0,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Greenfield Daily Reporter http://t.co/LM3opxkxch,,2015-02-16 23:36:05 -0800,USA,Sydney
570310600460525568,negative,0.6292,Flight Booking Problems,0.3146,US Airways,,jhazelnut,,0,@USAirways  is there a better time to call? My flight is on Friday and I need to change it. Worried I may be on hold until then.,,2015-02-24 11:53:37 -0800,,
570310144459972608,negative,1.0,Customer Service Issue,1.0,US Airways,,GAKotsch,,0,@USAirways and when will one of these agents be available to speak?,,2015-02-24 11:51:48 -0800,,Atlantic Time (Canada)
570309340952993796,neutral,1.0,,,US Airways,,DebbiMcGinnis,,0,@USAirways is a DM possible if you aren't following me?,,2015-02-24 11:48:37 -0800,Missourah,Hawaii
570309000279023616,neutral,1.0,,,US Airways,,AshleyKAtherton,,0,@USAirways Fortunately you have staff like Lynn S. and DeeDee who actually understand customer service and simply being NICE.,,2015-02-24 11:47:16 -0800,,Central Time (US & Canada)
570308799950692353,negative,1.0,Customer Service Issue,0.6452,US Airways,,retardedlarry,,0,@USAirways just hung up on me again.  Another waste of an hour of my time.  How am I supposed to book a one way award flight?  #badwebsite,,2015-02-24 11:46:28 -0800,,
570308156699611137,neutral,1.0,,,US Airways,,AshleyKAtherton,,0,@USAirways never received such horrible service or treated so poorly as Richard P. today. No excuse for attitude &amp; ripping up our tickets!,,2015-02-24 11:43:55 -0800,,Central Time (US & Canada)
570307605631012864,negative,1.0,Customer Service Issue,1.0,US Airways,,Matt_Bernanke,,0,@USAirways you're killing me from the inside,,2015-02-24 11:41:43 -0800,,Quito
570307109218340865,negative,0.7020000000000001,Flight Attendant Complaints,0.7020000000000001,US Airways,,jeremyleewhite,,0,@USAirways is not the new @AmericanAir is more like the new @SpiritAirlines. Love AA. Not impressed with the subpar planes and gate agents.,"[35.21979387, -80.94498281]",2015-02-24 11:39:45 -0800,,
570307011981783040,positive,1.0,,,US Airways,,noelzucchero,,0,@USAirways we were moved to a delta direct. Thank you for the accommodations!,,2015-02-24 11:39:22 -0800,,Eastern Time (US & Canada)
570306867135696897,neutral,1.0,,,US Airways,,AshleyKAtherton,,0,"@USAirways agree! Richard P. Literally ripped up our tixs in our faces and made rude, inappropriate comments to us and our family. Awful!",,2015-02-24 11:38:47 -0800,,Central Time (US & Canada)
570306715880706049,negative,1.0,Bad Flight,0.6505,US Airways,,Anthony_Scerri,,0,@USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail,,2015-02-24 11:38:11 -0800,"Astoria, NY",Quito
570304779412508673,negative,1.0,Customer Service Issue,0.7072,US Airways,,TheOnlyJasonS,,1,@USAirways always fun to get screwed out of an earlier flight (that isn't full) #crummyservice #whydidntiflysouthwest #goodluckamericanair,,2015-02-24 11:30:29 -0800,,
570304740279640064,neutral,0.6665,,0.0,US Airways,,eec_x3,,0,@USAirways shout out to Cathy at the Vegas airport check-in for hooking us up!,,2015-02-24 11:30:20 -0800,Paper Street,Eastern Time (US & Canada)
570304445336178688,negative,1.0,Customer Service Issue,0.66,US Airways,,justdetric,,0,@USAirways ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded.,,2015-02-24 11:29:10 -0800,"Raleigh, NC",Eastern Time (US & Canada)
570304440017788929,negative,1.0,Customer Service Issue,1.0,US Airways,,djndc4l,,0,@USAirways I finally got through on the phone after a 2 hour wait time.,,2015-02-24 11:29:08 -0800,,
570304244001193984,negative,1.0,longlines,0.3663,US Airways,,Anthony_Scerri,,0,@USAirways Been stuck for 40+ minutes due to lavatory issues. No beverages. No snacks. No customer service. Flt 645 to PHO... #fail #refund,,2015-02-24 11:28:22 -0800,"Astoria, NY",Quito
570304059384713218,neutral,1.0,,,US Airways,,kschus1,,0,@USAirways will you be issuing a travel advisory for CLT for Thursday?  A significant snow storm is in the way Wednesday night.,,2015-02-24 11:27:38 -0800,,
570303720308809728,negative,1.0,Customer Service Issue,1.0,US Airways,,jhazelnut,,0,@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable.,,2015-02-24 11:26:17 -0800,,
570302717085790209,negative,1.0,Customer Service Issue,0.6519,US Airways,,TheOnlyJasonS,,1,@USAirways thanks 4 making it impossibly expensive 2 change 2 a flight leaving less than 24 hrs earlier than my reservation #1lesscustomer,,2015-02-24 11:22:18 -0800,,
570302023968694272,positive,0.6652,,,US Airways,,RickAdamek,,0,@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch &amp; a beverage. Easy cheesy,"[33.43720156, -111.99928786]",2015-02-24 11:19:32 -0800,"Fort Mill, SC",Eastern Time (US & Canada)
570300325917270018,negative,1.0,Customer Service Issue,0.698,US Airways,,GAKotsch,,0,@USAirways I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes Late Flightr the miles needed was raised.,,2015-02-24 11:12:48 -0800,,Atlantic Time (Canada)
570298036938772483,negative,1.0,Customer Service Issue,0.6915,US Airways,,hsgoldstein,,0,@USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow.,,2015-02-24 11:03:42 -0800,,
570297185704812545,neutral,1.0,,,US Airways,,EricGuster,,0,@USAirways I need help about a ticket. DM me,,2015-02-24 11:00:19 -0800,✈️ Birmingham ✈️ Brooklyn ✈️,Central Time (US & Canada)
570296537433186305,negative,0.66,Flight Attendant Complaints,0.66,US Airways,,AshleyKAtherton,,0,@USAirways DeeDee and Lynn S. have been great here in PHX; Richard P. here was a jerk. Rude to us and our parents for no reason.,,2015-02-24 10:57:44 -0800,,Central Time (US & Canada)
570296516314845185,negative,1.0,Cancelled Flight,0.3542,US Airways,,airham_gouda,,0,@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet 😊,,2015-02-24 10:57:39 -0800,,
570296273611448320,negative,0.6522,Late Flight,0.3478,US Airways,,ashleycolburn,,0,@USAirways I have two tight connections in #Charlotte and #Frankfurt,,2015-02-24 10:56:41 -0800,San Diego,Pacific Time (US & Canada)
570296212336865283,negative,0.6863,Late Flight,0.3585,US Airways,,UyonJ,,0,"@USAirways Said only way to get on plane about to leave that would make my connection was a $75 fee. Instead of earlier, I am now Late Flightr!",,2015-02-24 10:56:27 -0800,,
570295658185408512,positive,0.6778,,,US Airways,,KenzieC_,,0,@USAirways thank you! I will be calling you! #CheapOairChat,,2015-02-24 10:54:15 -0800,"Boynton Beach, FL",Eastern Time (US & Canada)
570295637708816384,negative,1.0,Customer Service Issue,0.6654,US Airways,,CLChicosky,,0,"@USAirways ur ""response"" was: my ""inconvenience was of no matter."" U wanted me sit for 3 xtra nights in the city w/out comp! #donotflyusair",,2015-02-24 10:54:10 -0800,,
570295405818335236,neutral,0.6329,,0.0,US Airways,,oscarmichv,,0,"@USAirways I forgot my password and I don't know if my username is correct, and i want to use my miles, what i have to do??",,2015-02-24 10:53:14 -0800,Facebook: BÚFALOS F.C.,
570295290063925249,neutral,0.669,,0.0,US Airways,,renvas,,0,"@USAirways question, friend flight got Cancelled Flightled. How can he book be flight? Leaving CHS to Philly to Germany",,2015-02-24 10:52:47 -0800,Charleston/Houston,Quito
570295202616889345,neutral,0.6843,,0.0,US Airways,,djndc4l,,0,@USAirways Yes. Confirmation number and all.,,2015-02-24 10:52:26 -0800,,
570294237348143104,neutral,1.0,,,US Airways,,idk_but_youtube,,0,@USAirways did you know that suicide is the second leading cause of death among teens 10-24,,2015-02-24 10:48:36 -0800,1/1 loner squad,Eastern Time (US & Canada)
570293289045364736,positive,1.0,,,US Airways,,ToxicLayge,,0,"@USAirways getting sorted, thanks",,2015-02-24 10:44:50 -0800,,London
570292371340062720,negative,0.6841,Can't Tell,0.6841,US Airways,,ajbibbs,,0,@USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can.,,2015-02-24 10:41:11 -0800,,
570291091204919297,neutral,0.6593,,0.0,US Airways,,pinkgolftees,,0,@USAirways that is certainly not the impression she's under.,,2015-02-24 10:36:06 -0800,"Denver, CO",Mountain Time (US & Canada)
570290730796777473,negative,0.6721,Late Flight,0.6721,US Airways,,AshleyKAtherton,,0,@USAirways standby so far for two of us. With snow storm hitting Iowa tomorrow we could be stuck here for two days.,,2015-02-24 10:34:40 -0800,,Central Time (US & Canada)
570290421336813568,positive,1.0,,,US Airways,,KenzieC_,,0,@USAirways thank you!!,,2015-02-24 10:33:26 -0800,"Boynton Beach, FL",Eastern Time (US & Canada)
570289532953874432,neutral,0.6906,,0.0,US Airways,,CapuanoESPN,,0,"@USAirways If I know I left something on my last flight (as I literally had to run to make my connection), how can I retrieve it please?",,2015-02-24 10:29:54 -0800,Wherever Travel Team C sent me,Eastern Time (US & Canada)
570289473898082305,negative,0.6765,Can't Tell,0.3634,US Airways,,djndc4l,,0,@USAirways Why can't I check in online for a flight tomorrow am?,,2015-02-24 10:29:40 -0800,,
570288981847502850,negative,1.0,longlines,0.3542,US Airways,,UyonJ,,0,@USAirways - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS!,,2015-02-24 10:27:43 -0800,,
570288667790594048,negative,0.7033,Customer Service Issue,0.7033,US Airways,,themainevent001,,0,"@USAirways after being assured by the pleasant woman at gate B11 in Albany, NY that life's not perfect, I'd heard enough.",,2015-02-24 10:26:28 -0800,Saratoga Springs,
570288445156941824,neutral,0.6609999999999999,,0.0,US Airways,,alybullock,,0,@USAirways How do I get a receipt for a change fee when I originally booked with miles?,,2015-02-24 10:25:35 -0800,"Washington, DC",Eastern Time (US & Canada)
570288039454486529,negative,0.6512,Flight Booking Problems,0.3256,US Airways,,CLChicosky,,0,"@USAirways: u didn't bother following up, we booked with @Delta.  @Delta understands cust srv: provided lunch 4 delays &amp; upgraded seats!",,2015-02-24 10:23:58 -0800,,
570287589216751616,neutral,1.0,,,US Airways,,AshleyKAtherton,,0,@USAirways we even offered to fly in to another airport and they said they couldn't do that. No explanation why they can't.,,2015-02-24 10:22:11 -0800,,Central Time (US & Canada)
570287318264905729,neutral,0.6762,,,US Airways,,gleenc,,0,@USAirways any travel advisory coming for the Carolinas?  Bad weather!,,2015-02-24 10:21:06 -0800,,
570286925556424705,negative,1.0,Customer Service Issue,0.6635,US Airways,,EEB4,,0,@USAirways There is an error w/ my preferred status &amp; I'm not able to reach an agent via phone. Travel Friday. Need resolved - contact info?,,2015-02-24 10:19:33 -0800,"Washington, DC",Eastern Time (US & Canada)
570286345454800896,negative,1.0,Late Flight,0.6495,US Airways,,MauererPower,,2,@USAirways @AmericanAir how does a pilot forget log book? Been waiting on plane for 45 mins!! #AlsoNoDrinkCartComingAround,,2015-02-24 10:17:14 -0800,,Central Time (US & Canada)
570286290203070465,negative,1.0,Customer Service Issue,0.6942,US Airways,,AshleyKAtherton,,0,@USAirways already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that,,2015-02-24 10:17:01 -0800,,Central Time (US & Canada)
570286035118071808,negative,1.0,Customer Service Issue,0.6826,US Airways,,djndc4l,,0,@USAirways @AshleyKAtherton Over an hour on hold so far,,2015-02-24 10:16:00 -0800,,
570285320085880832,negative,1.0,Late Flight,1.0,US Airways,,HPUgradMM,,0,"@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy",,2015-02-24 10:13:10 -0800,Triad,
570285070184898561,negative,1.0,Customer Service Issue,1.0,US Airways,,JustinEhlert,,0,@USAirways I want to love you! 43 minutes on hold! Help me understand why I switched loyalty programs. http://t.co/cHGy5yrVka,,2015-02-24 10:12:10 -0800,"Austin, tx",
570284855163883520,negative,0.6563,Customer Service Issue,0.6563,US Airways,,djndc4l,,0,@USAirways 59 minutes now. Nice customer service you got going on.,,2015-02-24 10:11:19 -0800,,
570281232287731712,negative,1.0,Customer Service Issue,1.0,US Airways,,djndc4l,,0,@USAirways 44 minutes on hold so far. And still haven't spoke to a human. Never using you again.,,2015-02-24 09:56:55 -0800,,
570280852791422976,neutral,0.6421,,0.0,US Airways,,mdendas,,0,@USAirways where is your email address? Its not on this page: http://t.co/5cwH1yfOow,,2015-02-24 09:55:25 -0800,,Eastern Time (US & Canada)
570280737951375360,negative,1.0,Can't Tell,1.0,US Airways,,themainevent001,,0,@USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again.,,2015-02-24 09:54:57 -0800,Saratoga Springs,
570280653389996034,negative,1.0,longlines,0.6616,US Airways,,mcrowe6655,,0,@USAirways how can a person go from number one on a standby list to number twelve in three hours?  Should I be super platinum diamond status,,2015-02-24 09:54:37 -0800,Cleveland,Mountain Time (US & Canada)
570280436796166144,negative,0.664,Flight Booking Problems,0.336,US Airways,,themainevent001,,0,"@USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you.",,2015-02-24 09:53:46 -0800,Saratoga Springs,
570279106090274817,positive,1.0,,,US Airways,,mlmoore2,,0,@USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam,,2015-02-24 09:48:28 -0800,"Gulfport, MS",Central Time (US & Canada)
570279050276704257,neutral,0.6354,,,US Airways,,sundialtours,,0,"@USAirways ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/0JJT4X3YxG",,2015-02-24 09:48:15 -0800,"Astoria, OR",Tijuana
570278902959988736,neutral,1.0,,,US Airways,,AshleyKAtherton,,0,@USAirways and now you can't even accommodate us by letting us fly in to another airport?! Horrible service for your fault!!!,,2015-02-24 09:47:40 -0800,,Central Time (US & Canada)
570278432417972224,negative,0.6523,Cancelled Flight,0.6523,US Airways,,RyanDrinks42,,2,.@USAirways It was this saturday during all the snow in the DC area.  Excited the flight was not Cancelled Flightled but sad he went missing.,,2015-02-24 09:45:48 -0800,Just outside of Thunder Dome,Eastern Time (US & Canada)
570278202897276928,negative,0.6616,Customer Service Issue,0.34299999999999997,US Airways,,wyattmel,,0,"@USAirways @AmericanAir I love you guys &amp; I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w/ my voucher.",,2015-02-24 09:44:53 -0800,,Eastern Time (US & Canada)
570277612389412864,negative,0.6448,Flight Attendant Complaints,0.6448,US Airways,,pinkgolftees,,0,"@USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail",,2015-02-24 09:42:32 -0800,"Denver, CO",Mountain Time (US & Canada)
570276878788861953,negative,1.0,Lost Luggage,0.6875,US Airways,,RogerWaterer,,0,@USAirways Need to talk to a person about my bag. Waiting on hold for two hours. Bag s!b delivered last night. Online says not found.,,2015-02-24 09:39:37 -0800,,
570276806512779264,neutral,1.0,,,US Airways,,dagzapatero,,0,@USAirways  2 calls &amp; wasted 3 hrs on hold to change my coming divided awards weather reLate Flightd flight. Y'all disconnected me 2x. Please help.,,2015-02-24 09:39:20 -0800,Tidewater - Virginia,Atlantic Time (Canada)
570276681551732736,negative,1.0,Lost Luggage,1.0,US Airways,,_Leycar,,0,@USAirways I don't want your sympathy I want someone to make an effort to find my bag,,2015-02-24 09:38:50 -0800,,Eastern Time (US & Canada)
570276439829774336,negative,1.0,Customer Service Issue,0.6854,US Airways,,pinkgolftees,,0,"@USAirways She spoke with someone this AM and was told that breast pumps aren't medical equipment and that she should have ""planned better.""",,2015-02-24 09:37:53 -0800,"Denver, CO",Mountain Time (US & Canada)
570275106724782080,negative,0.6656,Lost Luggage,0.6656,US Airways,,tuneday,,0,@USAirways - 800# referred me back to baggage services but I left the airport. I was on seat 17A,,2015-02-24 09:32:35 -0800,"Philadelphia, PA",
570274750821486592,positive,1.0,,,US Airways,,DCEssig,,0,@USAirways thank you very much.,,2015-02-24 09:31:10 -0800,,Eastern Time (US & Canada)
570274417546113025,neutral,0.7002,,0.0,US Airways,,tuneday,,0,"@USAirways I left my personal stuff on US4551 from PHL-BOS about an hour ago. Went baggage, was told plane left to call 800#",,2015-02-24 09:29:50 -0800,"Philadelphia, PA",
570274302118858752,negative,1.0,Can't Tell,0.6614,US Airways,,ajbibbs,,0,@USAirways - First impressions are hard to reverse.  A horrible first experience with you.  Will never fly with you again!!!,,2015-02-24 09:29:23 -0800,,
570274057729519617,neutral,1.0,,,US Airways,,themainevent001,,0,@USAirways is there a phone number or email address to customer service?,,2015-02-24 09:28:25 -0800,Saratoga Springs,
570273880486629377,negative,1.0,Cancelled Flight,0.3545,US Airways,,themainevent001,,0,"@USAirways not going as planned is an understatement. My flight was just changed AGAIN. If it weren't for a family emergency, I'd Cancelled Flight.",,2015-02-24 09:27:42 -0800,Saratoga Springs,
570273188485197825,negative,0.6674,Late Flight,0.6674,US Airways,,SteveBass2,,0,"@USAirways ...2 hours on the plane, they at least got us on a direct flight a couple hours Late Flightr on United","[40.6954621, -74.1733106]",2015-02-24 09:24:57 -0800,,
570272465299083264,negative,1.0,Lost Luggage,1.0,US Airways,,DannyLawray,,0,@USAirways sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!!,,2015-02-24 09:22:05 -0800,"Dumfries, Virginia",Eastern Time (US & Canada)
570272309434564608,negative,0.6875,Lost Luggage,0.3542,US Airways,,RyanDrinks42,,2,.@USAirways I did but the more eyes I have looking for Pandu the better chance I have of bringing him home.,,2015-02-24 09:21:28 -0800,Just outside of Thunder Dome,Eastern Time (US & Canada)
570272154635374592,negative,1.0,Lost Luggage,1.0,US Airways,,_Leycar,,0,@USAirways my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped,,2015-02-24 09:20:51 -0800,,Eastern Time (US & Canada)
570271713512046592,positive,0.6549,,,US Airways,,JenRomanoff,,0,@USAirways thanks !!!,,2015-02-24 09:19:06 -0800,,Eastern Time (US & Canada)
570271209822294016,neutral,1.0,,,US Airways,,JenRomanoff,,0,@USAirways so I can make a reservation,,2015-02-24 09:17:06 -0800,,Eastern Time (US & Canada)
570271160363057154,neutral,0.6749,,0.0,US Airways,,JenRomanoff,,0,@USAirways I didn't make a reservation yet. It's about changing name on my dividend miles account,,2015-02-24 09:16:54 -0800,,Eastern Time (US & Canada)
570270772746461186,negative,1.0,Customer Service Issue,1.0,US Airways,,suzkschir6,,0,"@USAirways 167 minutes?  ""Im not trained in that"". Cmon. Can't you do better than that?",,2015-02-24 09:15:21 -0800,,
570270630660218881,neutral,1.0,,,US Airways,,DCEssig,,0,"@USAirways if I qualify for free 1st checked bag, is that applied at checkin? Same for using companion tickets?",,2015-02-24 09:14:48 -0800,,Eastern Time (US & Canada)
570269976042573824,negative,1.0,Customer Service Issue,0.6444,US Airways,,JenRomanoff,,0,@USAirways any direct number to dividend miles account info? Every Time I try them I get actually hung up on,,2015-02-24 09:12:12 -0800,,Eastern Time (US & Canada)
570269272502607873,negative,0.6737,Flight Booking Problems,0.3684,US Airways,,haascc6,,0,@USAirways trying to use chairman upgrade cert for flt 740 on 2/26/14 but being told not an option with 10 open seats? How? Thanks,,2015-02-24 09:09:24 -0800,,Eastern Time (US & Canada)
570267781859557377,negative,1.0,Customer Service Issue,1.0,US Airways,,JenRomanoff,,0,@USAirways but I've been trying to call them since yesterday and I keep getting hung up on? Can you get me through to them??,,2015-02-24 09:03:28 -0800,,Eastern Time (US & Canada)
570266871586553856,neutral,1.0,,,US Airways,,msergovich5,,0,@USAirways what's the charge for oversize? Not overweight,,2015-02-24 08:59:51 -0800,,Atlantic Time (Canada)
570265780186710017,neutral,1.0,,,US Airways,,JenRomanoff,,0,"@USAirways to my legal last name. So it's not technically a name change,
I just used the wrong name",,2015-02-24 08:55:31 -0800,,Eastern Time (US & Canada)
570265699215675392,negative,0.3913,Flight Booking Problems,0.3913,US Airways,,JenRomanoff,,0,@USAirways an award travel ticket but cannot since it is under a different last name. I simply need to change it,,2015-02-24 08:55:12 -0800,,Eastern Time (US & Canada)
570265609122029568,neutral,0.6737,,0.0,US Airways,,JenRomanoff,,0,@USAirways Hi! On my dividend miles account I accidentally listed my newly married name as opposed to my legal name. I am trying to book,,2015-02-24 08:54:50 -0800,,Eastern Time (US & Canada)
570264306350227456,negative,0.636,Customer Service Issue,0.3299,US Airways,,xafbcn,,0,@usairways Ok thank you…I call from Spain to US for seating assistance!,,2015-02-24 08:49:40 -0800,Barcelona,Brussels
570262977947013120,neutral,1.0,,,US Airways,,itsandrewhorn,,0,@USAirways can I check bags through to my final destination even though I bought separate tickets from IAD to PHL  and PHL to Israel?,,2015-02-24 08:44:23 -0800,Brooklyn,Eastern Time (US & Canada)
570262676481421312,negative,1.0,Bad Flight,0.7085,US Airways,,DougAsano,,0,@USAirways 2day: no coffee &amp; 1 working toilet.  Then I read domestic airlines whining re: foreign competition.  Coincidence?  No  #openskies,,2015-02-24 08:43:11 -0800,,
570259388872695808,neutral,1.0,,,US Airways,,msergovich5,,0,@USAirways how much is it to check golf clubs on a flight. They might be oversized,,2015-02-24 08:30:07 -0800,,Atlantic Time (Canada)
570259268844314625,neutral,1.0,,,US Airways,,DaveKrupinski,,0,@USAirways If I’m unable to use my departing flight can I still use the returning flight?,,2015-02-24 08:29:39 -0800,"New York, NY",Eastern Time (US & Canada)
570258946860171264,neutral,1.0,,,US Airways,,GMLane,,0,@usairways Is it possible to Cancelled Flight my reservation online?,,2015-02-24 08:28:22 -0800,,Eastern Time (US & Canada)
570258435448688641,negative,1.0,Cancelled Flight,0.3474,US Airways,,GMLane,,0,"@USAirways I've been on hold to rebook a Cancelled Flighted flight for over two hours. I know weather has a huge impact, but you should anticipate.",,2015-02-24 08:26:20 -0800,,Eastern Time (US & Canada)
570258209534922752,negative,1.0,Customer Service Issue,0.6665,US Airways,,SoClutchAllie,,0,"@USAirways Been on hold for over 5 hours! I believe I was overcharged $200 for my flight, I need an immediate explanation. HELP",,2015-02-24 08:25:26 -0800,"In a galaxy far, far away ✨",Pacific Time (US & Canada)
570257918798516224,neutral,1.0,,,US Airways,,oliviahaymond,,0,"@USAirways Thank you, although we're using our miles from our card and Flight Booking Problems companion tickets which can only be booked over the phone.",,2015-02-24 08:24:17 -0800,"Tampa, Florida",Eastern Time (US & Canada)
570257107737571329,positive,0.6667,,,US Airways,,mikebrandes,,0,@USAirways I made it- thx.,,2015-02-24 08:21:04 -0800,"Minneapolis, MN",Eastern Time (US & Canada)
570256300556165122,negative,1.0,Customer Service Issue,1.0,US Airways,,CoryDauphin,,0,@USAirways still on hold...1 hr 27 mins....thank god for chairman status. status match @Delta?,,2015-02-24 08:17:51 -0800,,
570255224155348992,neutral,1.0,,,US Airways,,oliviahaymond,,0,"@USAirways Is there a phone line to call into that isn't being affected by ""bad weather""? Trying to book a vacation, here... 👀",,2015-02-24 08:13:34 -0800,"Tampa, Florida",Eastern Time (US & Canada)
570253865066602497,negative,1.0,Customer Service Issue,1.0,US Airways,,msergovich5,,0,@USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me,,2015-02-24 08:08:10 -0800,,Atlantic Time (Canada)
570252052099678208,negative,1.0,Customer Service Issue,1.0,US Airways,,yorkshire2002,,1,@USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing.,,2015-02-24 08:00:58 -0800,Kentucky,Eastern Time (US & Canada)
570251909447192577,negative,1.0,Lost Luggage,1.0,US Airways,,yorkshire2002,,1,@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002,,2015-02-24 08:00:24 -0800,Kentucky,Eastern Time (US & Canada)
570250989305004033,negative,1.0,Late Flight,1.0,US Airways,,mikebrandes,,0,@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt,,2015-02-24 07:56:45 -0800,"Minneapolis, MN",Eastern Time (US & Canada)
570250443034640384,positive,0.7039,,0.0,US Airways,,yorkshire2002,,0,@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing,,2015-02-24 07:54:35 -0800,Kentucky,Eastern Time (US & Canada)
570249204767055872,negative,1.0,Lost Luggage,1.0,US Airways,,DannyLawray,,0,@USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery!  Shame on me this time!,,2015-02-24 07:49:39 -0800,"Dumfries, Virginia",Eastern Time (US & Canada)
570248954572619776,negative,1.0,Lost Luggage,1.0,US Airways,,DannyLawray,,0,@USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive,,2015-02-24 07:48:40 -0800,"Dumfries, Virginia",Eastern Time (US & Canada)
570248242853773312,positive,1.0,,,US Airways,,OneT_Mat,,0,@USAirways haha no worries you guys are the best!  +1 for spelling my name correctly,,2015-02-24 07:45:50 -0800,"Boston, MA",Atlantic Time (Canada)
570247763704868864,negative,1.0,Customer Service Issue,1.0,US Airways,,JenRomanoff,,0,@USAirways like they will call me? I'v been trying since yesterday and no one is answering...,,2015-02-24 07:43:56 -0800,,Eastern Time (US & Canada)
570245576815546368,negative,1.0,Customer Service Issue,0.6897,US Airways,,bergie72,,0,"@USAirways your CSR in PHL suck.   Flt 3883 gets cx'd,  i get rebooked to the next day?  On standby for 4011. Not hopeful.",,2015-02-24 07:35:14 -0800,"Hanover Twp, PA",
570243874062503936,negative,1.0,Customer Service Issue,1.0,US Airways,,JenRomanoff,,0,@USAirways HELLO!! Is anyone behind your twitter account? #badcustomerservice,,2015-02-24 07:28:28 -0800,,Eastern Time (US & Canada)
570242474750423040,negative,1.0,Customer Service Issue,1.0,US Airways,,JenRomanoff,,0,@USAirways I keep getting hung up on. PLEASE respond so I can book a ticket with you. I won't be able to buy one unless I speak to someone!,,2015-02-24 07:22:55 -0800,,Eastern Time (US & Canada)
570242452092813312,negative,1.0,Cancelled Flight,1.0,US Airways,,OneT_Mat,,0,@USAirways hey!!  Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS,,2015-02-24 07:22:49 -0800,"Boston, MA",Atlantic Time (Canada)
570242191685234688,negative,0.6316,Can't Tell,0.3263,US Airways,,_Justin22_,,0,@USAirways You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection.,,2015-02-24 07:21:47 -0800,,Eastern Time (US & Canada)
570241590758920192,negative,1.0,Cancelled Flight,1.0,US Airways,,yorkshire2002,,0,"@USAirways When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your ""go to"" maneuver?",,2015-02-24 07:19:24 -0800,Kentucky,Eastern Time (US & Canada)
570240576144211968,positive,0.3782,,0.0,US Airways,,david_drhealey,,0,@USAirways see you on board tomorrow,,2015-02-24 07:15:22 -0800,"Central, New Jersey",Hawaii
570239546673238017,negative,1.0,Customer Service Issue,0.6527,US Airways,,_Justin22_,,0,"@USAirways Been on hold for 40 minutes, calling because my flight is delayed.  This type of service in not acceptable.",,2015-02-24 07:11:17 -0800,,Eastern Time (US & Canada)
570237453229019137,negative,1.0,Customer Service Issue,1.0,US Airways,,DocUX,,0,@USAirways been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full,,2015-02-24 07:02:58 -0800,USA,Quito
570236495367315456,negative,0.6842,Customer Service Issue,0.3474,US Airways,,dgjessee,,0,@USAirways then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50.,,2015-02-24 06:59:09 -0800,"Atlanta, United States",Eastern Time (US & Canada)
570236313393373186,negative,1.0,Customer Service Issue,0.6378,US Airways,,david_drhealey,,0,@USAirways i understand that but i should still be able to view my reservation online....,,2015-02-24 06:58:26 -0800,"Central, New Jersey",Hawaii
570235676916117504,negative,0.669,Late Flight,0.3365,US Airways,,Dukestuaff,,0,@USAirways another fiasco at National. Forever from jet to gate on 8:05am flight from RDU,,2015-02-24 06:55:54 -0800,"Durham, NC",Eastern Time (US & Canada)
570235609933078529,negative,1.0,Customer Service Issue,1.0,US Airways,,oliviahaymond,,0,"@USAirways - Good to know that your phone customer service is still impaired due to ""bad weather"" that was over a week ago #jetblueanyone?",,2015-02-24 06:55:38 -0800,"Tampa, Florida",Eastern Time (US & Canada)
570232671353376769,negative,1.0,Flight Booking Problems,0.6697,US Airways,,TheVoiceofBrian,,1,"@USAirways OK we are on DAY 11 trying to  book a flight for 4.  Ur system STILL says ""due to weather….call back Late Flightr""  #outofbusiness ?",,2015-02-24 06:43:57 -0800,YouTube.com/VOiceofBrian,Central Time (US & Canada)
570231786824994816,negative,1.0,Can't Tell,1.0,US Airways,,yorkshire2002,,0,@USAirways Thanks again for ruiningmy vacation.  You all are the best for this.  Could not have done it without you.,,2015-02-24 06:40:27 -0800,Kentucky,Eastern Time (US & Canada)
570231607757381632,negative,1.0,Late Flight,1.0,US Airways,,MadeleineDay,,0,@USAirways @AmericanAir our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating!,,2015-02-24 06:39:44 -0800,St. Louis,Pacific Time (US & Canada)
570230527032229889,negative,1.0,Can't Tell,0.6661,US Airways,,HRKatWrangler,,0,@USAirways Your policy needs a serious revision for babies.  Fortunately I have choices and choose @Southwest from here on out.,,2015-02-24 06:35:26 -0800,"Hudson Valley, NY",Atlantic Time (Canada)
570229647713148928,negative,1.0,Customer Service Issue,1.0,US Airways,,lj_verde,,0,@USAirways still ignoring my question. #USAirways consistently providing poor customer service.,,2015-02-24 06:31:57 -0800,DC,Eastern Time (US & Canada)
570229176621510659,negative,1.0,Lost Luggage,0.6629999999999999,US Airways,,mcgarr_ok,,0,@USAirways they have all of this at hotels. Still don't have my work folder or business casual clothes. #worst http://t.co/JIEYCat1Ek,,2015-02-24 06:30:04 -0800,,
570226365410230272,negative,1.0,Customer Service Issue,0.6391,US Airways,,gregdarley,,0,@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem,,2015-02-24 06:18:54 -0800,,Eastern Time (US & Canada)
570226104839090176,negative,1.0,Late Flight,0.3516,US Airways,,MandiBPro,,0,@USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???,,2015-02-24 06:17:52 -0800,"Jacksonville, FL",Eastern Time (US & Canada)
570225817873227776,negative,1.0,Lost Luggage,1.0,US Airways,,mcgarr_ok,,0,@USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst,,2015-02-24 06:16:43 -0800,,
570224746652160000,negative,1.0,Customer Service Issue,1.0,US Airways,,NicoleCarmellaF,,0,@USAirways been trying for weeks no use,,2015-02-24 06:12:28 -0800,,
570223944260849664,negative,1.0,Can't Tell,1.0,US Airways,,mikeyyyyyyy_,,0,@USAirways should give me free baggage for this mess,,2015-02-24 06:09:17 -0800,,Central Time (US & Canada)
570223851570909185,negative,0.6537,longlines,0.6537,US Airways,,MandiBPro,,0,"@USAirways Gate traffic #DCA, MY flight arrived 20 early,connecting flight 2139 leaving in 23 minutes. Several of us stuck. HOLD THAT PLANE.",,2015-02-24 06:08:55 -0800,"Jacksonville, FL",Eastern Time (US & Canada)
570223460632403969,negative,1.0,Bad Flight,0.3474,US Airways,,PrettyMommy86,,0,@USAirways I really feel like your company needs evaluate their policies &amp; realize that transfers should be possible for tickets,,2015-02-24 06:07:21 -0800,,
570222748615598081,neutral,1.0,,,US Airways,,WhatSarahSayzz,,0,@USAirways I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏,,2015-02-24 06:04:32 -0800,,Pacific Time (US & Canada)
570222481618948096,negative,1.0,Customer Service Issue,0.6872,US Airways,,lmeckPR,,0,@USAirways seriously???  did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours?,,2015-02-24 06:03:28 -0800,Maryland,Quito
570220968435716097,positive,0.6991,,,US Airways,,LouiseMcElwee,,0,"@USAirways Waiting on my flight right now, thanks!!",,2015-02-24 05:57:27 -0800,#yeahTHATgreenville SC,
570219953741279232,neutral,1.0,,,US Airways,,jmkagan,,0,@USAirways How do I add my TSA Pre number to an existing reservation?,,2015-02-24 05:53:25 -0800,"Washington, DC",Quito
570219138125324288,neutral,0.6326,,0.0,US Airways,,NicoleCarmellaF,,0,@USAirways can i please have someone call me 781 879 4505,,2015-02-24 05:50:11 -0800,,
570217639584395264,positive,0.6983,,0.0,US Airways,,stevan_hicks,,0,@USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks.,,2015-02-24 05:44:14 -0800,,
570217450874146818,negative,1.0,Customer Service Issue,1.0,US Airways,,TrevorHam01,,0,@USAirways. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature!,,2015-02-24 05:43:29 -0800,NYC,
570215793511825408,neutral,1.0,,,US Airways,,RockUrHumanity,,0,@USAirways &amp; @AmericanAir: 1 flight Cancelled Flightled yesterday and now a delay today has robbed my daughter of 2 days with her grandparents. Thanks,,2015-02-24 05:36:53 -0800,East Coast/New England,Eastern Time (US & Canada)
570215234088116224,negative,0.6452,Late Flight,0.6452,US Airways,,stevan_hicks,,0,@USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags.,,2015-02-24 05:34:40 -0800,,
570214488739225601,negative,1.0,Lost Luggage,1.0,US Airways,,kintheusa,,0,@USAirways can you DM please in regards to update on lost bag please.,,2015-02-24 05:31:42 -0800,,
570213946348560388,negative,1.0,Flight Attendant Complaints,0.6547,US Airways,,cmtodd,,0,@USAirways need to retrain US 3837 lead flight attendant and gate agent at arrival MKE 2/23.  Horrible attitudes toward helping customers.,,2015-02-24 05:29:33 -0800,"Miami Beach, Florida USA",Eastern Time (US & Canada)
570213783085432832,negative,1.0,Late Flight,1.0,US Airways,,stevan_hicks,,0,@USAirways Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever.,,2015-02-24 05:28:54 -0800,,
570212087223287809,positive,1.0,,,US Airways,,bkusske,,0,@USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!!,,2015-02-24 05:22:10 -0800,MN,Mountain Time (US & Canada)
570208640520622080,negative,0.7087,Customer Service Issue,0.7087,US Airways,,peterbarth,,0,@USAirways why aren't you updating flight status/delays?,,2015-02-24 05:08:28 -0800,"Greenville, SC",Eastern Time (US & Canada)
570208313163550721,negative,1.0,Customer Service Issue,0.3435,US Airways,,peterbarth,,0,@USAirways They're also saying the CLT flights are delayed but you're not showing it in your system which makes it impossible to figure out,,2015-02-24 05:07:10 -0800,"Greenville, SC",Eastern Time (US & Canada)
570208172289474560,negative,1.0,Late Flight,0.3666,US Airways,,peterbarth,,0,"@USAirways nope, they just announced we're headed back to the gate.",,2015-02-24 05:06:36 -0800,"Greenville, SC",Eastern Time (US & Canada)
570206113783795713,negative,1.0,Late Flight,1.0,US Airways,,peterbarth,,0,@USAirways pretty sure we didn't actually take off at 7:10 http://t.co/vuxf4r4Unu,,2015-02-24 04:58:26 -0800,"Greenville, SC",Eastern Time (US & Canada)
570205604314255360,negative,1.0,Customer Service Issue,0.6552,US Airways,,Danye33,,0,@USAirways well then that is a horrible flaw in your system. 2 hours in the past day I've wasted. I've got a job &amp; family this is crazy,,2015-02-24 04:56:24 -0800,,Eastern Time (US & Canada)
570205370649604096,negative,0.6771,Late Flight,0.3437,US Airways,,peterbarth,,0,@USAirways 5203 and we're just sitting 20 feet from an open gate,,2015-02-24 04:55:28 -0800,"Greenville, SC",Eastern Time (US & Canada)
570204219191504896,negative,1.0,Flight Booking Problems,0.3663,US Airways,,Danye33,,0,@USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online,,2015-02-24 04:50:54 -0800,,Eastern Time (US & Canada)
570203789963218944,negative,0.6629999999999999,Can't Tell,0.6629999999999999,US Airways,,jbatchelor88,,0,@USAirways what's wrong with the plane? Flt 581,,2015-02-24 04:49:12 -0800,"millville,nj",
570203037823836160,negative,1.0,Can't Tell,0.6617,US Airways,,eatmyshorts2263,,0,"@USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. 👍",,2015-02-24 04:46:12 -0800,Carmen SanDiego,Eastern Time (US & Canada)
570199481943261184,negative,1.0,Lost Luggage,1.0,US Airways,,bcruz1028,,0,@USAirways @AmericanAir Day 3 &amp; still no luggage Chkd http://t.co/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am,,2015-02-24 04:32:04 -0800,,
570197883716300800,negative,1.0,Flight Attendant Complaints,0.6875,US Airways,,suetrio,,0,@USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head,,2015-02-24 04:25:43 -0800,,
570197868813918208,negative,1.0,Flight Attendant Complaints,0.6706,US Airways,,ucbearcatdad,,0,"@USAirways asked her why needed to take yellow tag off. She said, ""because I told you to!"" Expect a personal apology from her- unacceptable!",,2015-02-24 04:25:40 -0800,,
570196428364111873,negative,1.0,Can't Tell,0.6779999999999999,US Airways,,ucbearcatdad,,0,"@USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question",,2015-02-24 04:19:56 -0800,,
570195970610348032,negative,0.6421,Flight Booking Problems,0.6421,US Airways,,hiphop_hokie,,0,@USAirways nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me,,2015-02-24 04:18:07 -0800,"Richmond, VA",
570192366272970752,neutral,1.0,,,US Airways,,meathead1974,,0,@USAirways flight 1946 out of clt this morning.  It's snowing here.  Should i head out to the airport?,,2015-02-24 04:03:48 -0800,"Charlotte, NC",
570190931321757696,negative,1.0,Customer Service Issue,1.0,US Airways,,mikejmarsh,,0,@USAirways I've been on hold for 41min. Just trying to change my reservation.,,2015-02-24 03:58:06 -0800,,
570185347453329409,neutral,1.0,,,US Airways,,ToxicLayge,,0,@USAirways I am a UK citizen. Is there a UK number I could try?,,2015-02-24 03:35:55 -0800,,London
570184073139912704,negative,1.0,Late Flight,0.3491,US Airways,,McClainTweets,,0,@USAirways I just spent 3.5 hours and got nowhere. Entire experience #epicfail,,2015-02-24 03:30:51 -0800,"Cleveland, Ohio",Eastern Time (US & Canada)
570181464773562368,negative,1.0,Customer Service Issue,0.6789,US Airways,,ToxicLayge,,0,@USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service,,2015-02-24 03:20:29 -0800,,London
570177698166923267,negative,0.6739,Can't Tell,0.3478,US Airways,,MLasichak,,0,@USAirways nope not yet...,,2015-02-24 03:05:31 -0800,"Crofton, Maryland",
570157409458642944,negative,1.0,Lost Luggage,1.0,US Airways,,yorkshire2002,,0,@usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours.,,2015-02-24 01:44:54 -0800,Kentucky,Eastern Time (US & Canada)
570157210183069696,negative,1.0,Lost Luggage,1.0,US Airways,,yorkshire2002,,0,"@usairways My flight was Cancelled Flighted Saturday. Why was my luggage not at the airport? Today, I'm supposed to have it delivered. Pathetic",,2015-02-24 01:44:06 -0800,Kentucky,Eastern Time (US & Canada)
570156989541687296,negative,1.0,Can't Tell,1.0,US Airways,,yorkshire2002,,0,@usairways  Thank you for allowing me to spend more money on vacation by buying things I already bought.,,2015-02-24 01:43:13 -0800,Kentucky,Eastern Time (US & Canada)
570156777297350656,negative,0.7109,Can't Tell,0.7109,US Airways,,yorkshire2002,,0,@usairways Thanks so much for ruining my vacation. I really couldn't have done it without you.,,2015-02-24 01:42:23 -0800,Kentucky,Eastern Time (US & Canada)
570151995472027649,negative,0.6469,Can't Tell,0.3371,US Airways,,NoDoubtMom,,0,@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU.,,2015-02-24 01:23:23 -0800,"Durham, NC",Eastern Time (US & Canada)
570151703410053120,negative,1.0,Can't Tell,0.6222,US Airways,,NoDoubtMom,,0,@USAirways some flexibility on your part would be nice. This is why I love @SouthwestAir. They're flexible &amp; not trying to take all my $.,,2015-02-24 01:22:13 -0800,"Durham, NC",Eastern Time (US & Canada)
570133607223840768,positive,0.6606,,,US Airways,,cusefan4ever,,0,@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal &amp; dream of mine!,,2015-02-24 00:10:19 -0800,"Oswego, NY",Eastern Time (US & Canada)
570125976195219456,negative,0.3469,Customer Service Issue,0.3469,US Airways,,EmilyClapp,,0,@USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer.,,2015-02-23 23:39:59 -0800,DC,
570120432453615617,negative,1.0,Customer Service Issue,1.0,US Airways,,SLKToday,,0,@USAirways it doesn't take 6 days to respond to an already open case!,,2015-02-23 23:17:58 -0800,Manchester,
570119853312311296,positive,1.0,,,US Airways,,GrahamHaigh,,0,"@usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job.",,2015-02-23 23:15:40 -0800,"Vancouver, Canada",Pacific Time (US & Canada)
570114300888678401,negative,1.0,Customer Service Issue,1.0,US Airways,,Allmyvacations,,0,@USAirways are people going to answer our calls?,,2015-02-23 22:53:36 -0800,Stafford VA,
570114273021534209,negative,1.0,Late Flight,0.3541,US Airways,,medrisy,,0,@USAirways pilot forgets to show up to work and Ricky J (gate agent) gives customers attitude. #usairwaysfail,,2015-02-23 22:53:29 -0800,,
570110504254857217,negative,1.0,Can't Tell,0.6507,US Airways,,medrisy,,0,@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail,,2015-02-23 22:38:31 -0800,,
570110280635588608,positive,0.6647,,0.0,US Airways,,mydulcebella,,0,@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out,,2015-02-23 22:37:37 -0800,Pennsylvania,Eastern Time (US & Canada)
570109961511895040,negative,1.0,Late Flight,1.0,US Airways,,medrisy,,0,@USAirways is utterly unreliable! They didn't schedule a pilot for their US624 flight out of Seattle - flights are delayed #usairwaysfail,,2015-02-23 22:36:21 -0800,,
570109219078152193,negative,1.0,Can't Tell,0.3474,US Airways,,CicilyGray,,0,@USAirways yes but again valuable time has been lost,,2015-02-23 22:33:24 -0800,,
570108987284197376,negative,1.0,Customer Service Issue,0.35700000000000004,US Airways,,jpkansara,,0,@USAirways I don't like being lied to. No bad weather in dc md va. I've been stuck in CA all day and should've been home by now. You owe me.,,2015-02-23 22:32:29 -0800,"Washington,D.C.",
570108377029685248,negative,1.0,Late Flight,0.6405,US Airways,,jakenemmasmom,,0,@USAirways yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am.,,2015-02-23 22:30:03 -0800,,
570106579879645185,negative,1.0,Lost Luggage,0.7128,US Airways,,mydulcebella,,0,@USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH,,2015-02-23 22:22:55 -0800,Pennsylvania,Eastern Time (US & Canada)
570105696219308033,negative,1.0,Late Flight,1.0,US Airways,,CicilyGray,,0,@USAirways can't get back lost time,,2015-02-23 22:19:24 -0800,,
570104704241307649,negative,1.0,Late Flight,0.6534,US Airways,,CicilyGray,,0,@USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces.  Ur fired,,2015-02-23 22:15:28 -0800,,
570104544622981122,negative,1.0,Can't Tell,1.0,US Airways,,worldwideweg,,0,@USAirways - thanks however I feel like the system has failed me -- what is the solution?,,2015-02-23 22:14:50 -0800,,
570101746590093312,negative,1.0,Lost Luggage,1.0,US Airways,,jakenemmasmom,,0,@USAirways my bag landed 1 day Late Flight at sfo at 11:40am. How can it be 10:01pm and I still don't have it? Flight 719 2/22/14,,2015-02-23 22:03:43 -0800,,
570098159076171776,positive,1.0,,,US Airways,,cookyvonne,,0,@USAirways thanks very much! I got thru on the phone &amp; everything is fine. Just love the website &amp; app ! Thanks for working on it!,,2015-02-23 21:49:27 -0800,,
570097596913623040,negative,1.0,Customer Service Issue,0.6574,US Airways,,miguellem90,,0,"@USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1",,2015-02-23 21:47:13 -0800,"cheektowaga, ny",Eastern Time (US & Canada)
570091270334509056,negative,1.0,Lost Luggage,1.0,US Airways,,StretfordGoose,,0,@USAirways Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare?,,2015-02-23 21:22:05 -0800,"Porkhampton, England",London
570085837821632512,negative,1.0,Flight Attendant Complaints,0.3425,US Airways,,worldwideweg,,0,"@USAirways  Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death.",,2015-02-23 21:00:30 -0800,,
570085644015419393,negative,1.0,Customer Service Issue,0.6619,US Airways,,worldwideweg,,0,"@USAirways  A few years ago I lost over 50,000 miles bc I was physically unable to fly during the period.  I submitted a doctor's note.",,2015-02-23 20:59:43 -0800,,
570085487261700096,negative,1.0,Customer Service Issue,1.0,US Airways,,worldwideweg,,0,@USAirways  I've never been treated this badly,,2015-02-23 20:59:06 -0800,,
570085423801888768,negative,1.0,Customer Service Issue,0.6518,US Airways,,worldwideweg,,0,@USAirways  I'm glad this airline is going to be swallowed by American!!! American always picks up the phone and solves problems.,,2015-02-23 20:58:51 -0800,,
570085229576265728,negative,1.0,Customer Service Issue,0.6645,US Airways,,worldwideweg,,0,@USAirways  Three months and my miles haven't been credited.  No one is going to read the email I sent.,,2015-02-23 20:58:05 -0800,,
570085132251598850,negative,1.0,Flight Booking Problems,0.6737,US Airways,,worldwideweg,,0,@USAirways   My email gets me a canned response that it takes 10 days for mileage to get credited --- It's been three months and my miles,,2015-02-23 20:57:41 -0800,,
570084871101661184,neutral,0.6626,,0.0,US Airways,,worldwideweg,,0,@USAirways  My tweet gets me a response to email dmsc@usairways.com,,2015-02-23 20:56:39 -0800,,
570084707548958720,neutral,0.6556,,0.0,US Airways,,worldwideweg,,0,@USAirways The help/complaint forms on the website can be used only if the matter applies to an actual ticketed flight,,2015-02-23 20:56:00 -0800,,
570084406204997632,negative,1.0,Customer Service Issue,1.0,US Airways,,worldwideweg,,0,@USAirways   No one picks up the phone all day/  no opportunity to leave a voicemail,,2015-02-23 20:54:48 -0800,,
570084337099673600,negative,1.0,Flight Booking Problems,0.6601,US Airways,,worldwideweg,,0,"@USAirways  Instead, the miles are credited to an account that i did not open
-- My request to merge the accounts is denied",,2015-02-23 20:54:32 -0800,,
570084217301962752,negative,1.0,Can't Tell,0.6631,US Airways,,mydulcebella,,0,@USAirways No I was there 12 hrs early! Send me an email to share my experience You don't want this blasting here.,,2015-02-23 20:54:03 -0800,Pennsylvania,Eastern Time (US & Canada)
570084200235335680,negative,1.0,Customer Service Issue,0.6452,US Airways,,worldwideweg,,0,"@USAirways  I open the credit card and earn 44,000+ miles, and you wont' credit the miles to my account to restore the forfeited miles",,2015-02-23 20:53:59 -0800,,
570083998380232704,negative,1.0,Flight Booking Problems,1.0,US Airways,,worldwideweg,,0,@USAirways  you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card,,2015-02-23 20:53:11 -0800,,
570083761582428160,negative,0.6764,Flight Booking Problems,0.6764,US Airways,,worldwideweg,,0,"@USAirways  - I had 20,748 miles in  my account and was informed I'd forfeit them bc of 33 months of inactivity - I",,2015-02-23 20:52:15 -0800,,
570083548364992512,negative,1.0,Customer Service Issue,1.0,US Airways,,worldwideweg,,0,@usairways - It's all automated and no one cares to understand the problem I'm having,,2015-02-23 20:51:24 -0800,,
570083458925490176,negative,1.0,Late Flight,1.0,US Airways,,premiyerx,,0,@USAirways screwed me up big. 1st flight 1hr Late Flight. Made it to 2nd flight. CSM daryl wouldn't let me on the plane because we were (1/4),,2015-02-23 20:51:02 -0800,"Dallas, TX ",
570083021099032576,negative,1.0,Lost Luggage,0.6667,US Airways,,mydulcebella,,0,"@USAirways Houston hub Aa T. Employee the bag is not here, It made it to Pa before me! Oops not your problem http://t.co/Uld0hWFkfo",,2015-02-23 20:49:18 -0800,Pennsylvania,Eastern Time (US & Canada)
570082431304392704,negative,1.0,Customer Service Issue,0.6785,US Airways,,McClainTweets,,0,"@USAirways charged my card 11 times for one airline ticket, now card is on security hold",,2015-02-23 20:46:57 -0800,"Cleveland, Ohio",Eastern Time (US & Canada)
570082420936052737,negative,0.6898,Customer Service Issue,0.6898,US Airways,,chuckbaker5,,0,@USAirways not yet. But we will see shortly.,,2015-02-23 20:46:55 -0800,,
570081545211375616,negative,1.0,Can't Tell,0.6563,US Airways,,RoxyShepherd,,0,@USAirways I've flown US Airways at least five times. Every single time has been like this. Actions speak louder than words.,,2015-02-23 20:43:26 -0800,"New Orleans, LA",Atlantic Time (Canada)
570081206412431360,negative,0.6281,Late Flight,0.6281,US Airways,,CicilyGray,,0,@USAirways flight from Bhm delayed 5hrs! Connect flgt left us in clt at a motel,,2015-02-23 20:42:05 -0800,,
570079855821389824,negative,1.0,Can't Tell,0.3592,US Airways,,lmeckPR,,0,"@USAirways membership has no privileges anymore - my son is in the army, short window to see him - NO help.",,2015-02-23 20:36:43 -0800,Maryland,Quito
570079508797243392,negative,1.0,Customer Service Issue,1.0,US Airways,,lmeckPR,,0,@USAirways honestly - how is it quickly as possible I've been on hold sine 9:50pm? Everyone that answers has to send me to someone else.,,2015-02-23 20:35:21 -0800,Maryland,Quito
570078379421990912,negative,0.6564,Customer Service Issue,0.3544,US Airways,,tracee28,,0,@USAirways done it! Process initiated Saturday morning.  Can't get info with website issues &amp; inadequate phone coverage.  How 2 get update??,"[29.99135326, -95.52122091]",2015-02-23 20:30:51 -0800,Knoxville,Eastern Time (US & Canada)
570078355770339328,negative,0.6551,Lost Luggage,0.6551,US Airways,,hhagerty,,0,@USAirways yay for glitchy tracking system!  My bags made it to my destination and not Laguardia like the app said!,,2015-02-23 20:30:46 -0800,"Denver, CO",Mountain Time (US & Canada)
570078280591781888,negative,1.0,Flight Booking Problems,0.3562,US Airways,,lmeckPR,,0,@USAirways really???  NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm #NoExcuses,,2015-02-23 20:30:28 -0800,Maryland,Quito
570078102551834624,negative,1.0,Can't Tell,0.3416,US Airways,,KinnaneCallum,,0,"@USAirways yeah I know that but that doesn't get me my money back does it, everytime I fly with you something bad happens.",,2015-02-23 20:29:45 -0800,,
570078049779081216,positive,0.6806,,,US Airways,,__RWG__,,0,"BY THE GRACE OF GOD, I MADE IT! “@USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.”",,2015-02-23 20:29:33 -0800,,Mountain Time (US & Canada)
570077991436484609,negative,0.6915,Can't Tell,0.3617,US Airways,,mcgarr_ok,,0,@USAirways Everyone is sorry.  Don't have what I need for meeting tomorrow.  140 charac. isn't nearly enough to highlight your shortcomings,,2015-02-23 20:29:19 -0800,,
570076827135246336,negative,1.0,Can't Tell,0.3596,US Airways,,KyleHanagami,,0,@USAirways is the worst. I have to pay $200 just to NOT take my first flight in a round trip! Otherwise they'll Cancelled Flight my whole flight.,,2015-02-23 20:24:41 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
570075916430397440,negative,1.0,Customer Service Issue,1.0,US Airways,,retardedlarry,,0,"@USAirways if it was so important, why did I wait on hold and then get hung up on by your computer?  #disappointed",,2015-02-23 20:21:04 -0800,,
570075866748694528,neutral,0.6667,,,US Airways,,caneryilmz,,0,@USAirways thank u i wiil write after call  travel agency,,2015-02-23 20:20:52 -0800,,
570075456302649344,negative,1.0,Can't Tell,0.6136,US Airways,,CicilyGray,,0,@USAirways terrible service,,2015-02-23 20:19:14 -0800,,
570074662086045696,negative,1.0,Customer Service Issue,1.0,US Airways,,worldwideweg,,0,"@USAirways Disgusted with your poor customer service. U wrongfully remove &gt; 65,000 miles from my Dividend Miles and no live person,",,2015-02-23 20:16:05 -0800,,
570074077383102464,negative,1.0,Customer Service Issue,0.3581,US Airways,,__RWG__,,0,@USAirways Please hold flight US 639 in Phoenix! I'm a weary traveler stuck on another flight because the tarmac is having issues!,,2015-02-23 20:13:46 -0800,,Mountain Time (US & Canada)
570073507465469952,negative,1.0,Customer Service Issue,0.6813,US Airways,,worldwideweg,,0,"@USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account.",,2015-02-23 20:11:30 -0800,,
570073473952968705,negative,1.0,Lost Luggage,1.0,US Airways,,mcgarr_ok,,0,@USAirways my frustrations are the result of multiple experiences Late Flightly. Currently lost luggage. I want to talk to a real person.,,2015-02-23 20:11:22 -0800,,
570072227942674432,negative,1.0,Customer Service Issue,1.0,US Airways,,lmeckPR,,0,"@USAirways cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service.
#socialtantrum",,2015-02-23 20:06:25 -0800,Maryland,Quito
570071350133579776,negative,1.0,Can't Tell,0.6779999999999999,US Airways,,elysebeme,,0,"@USAirways yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-/",,2015-02-23 20:02:55 -0800,,
570071071220609024,negative,0.6669,Flight Booking Problems,0.6669,US Airways,,marisa_negri,,0,"@USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?",,2015-02-23 20:01:49 -0800,"Austin, TX | Atlanta, GA",Eastern Time (US & Canada)
570070928425676800,neutral,0.6353,,0.0,US Airways,,caneryilmz,,0,@USAirways but i bougth mc caren to jfk with same agency and delta airways . Delta refund money but usairways doesnt accept to refund,,2015-02-23 20:01:15 -0800,,
570070449406812160,negative,1.0,Flight Booking Problems,0.6703,US Airways,,caneryilmz,,0,@USAirways it is my fault but i bought online and i get twice why i buy twice it fault but i bougth ticket jfk to mccaren and usairways ++,,2015-02-23 19:59:21 -0800,,
570069362310324224,negative,0.6774,Bad Flight,0.349,US Airways,,bstrock,,1,"@usairways  US1799 CLT-&gt;SFO in first no desert, no snack basket. Incoming was on time ? What’s up?",,2015-02-23 19:55:02 -0800,"Denver, NC",Eastern Time (US & Canada)
570068659193950208,neutral,1.0,,,US Airways,,EverettWJones,,0,@USAirways thank you.,,2015-02-23 19:52:14 -0800,,Quito
570067865946234883,negative,1.0,Customer Service Issue,0.69,US Airways,,m2gris,,0,"@USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone.  Had to get supv.",,2015-02-23 19:49:05 -0800,"Irvine, Ca",
570064017022181376,negative,1.0,Can't Tell,1.0,US Airways,,mcgarr_ok,,1,@USAirways you are the actual worst.  You have zero respect for your passengers. I'm officially done flying with you.,,2015-02-23 19:33:47 -0800,,
570063683256242177,negative,1.0,Customer Service Issue,1.0,US Airways,,retardedlarry,,0,@USAirways has the worst customer service line.  I've called them 8 times today and not once was I able to talk to a real human being.,,2015-02-23 19:32:28 -0800,,
570061827100422144,negative,1.0,Flight Booking Problems,1.0,US Airways,,alec1289,,0,@usairways that wasn't the issue. Someone finally helped on the phone. Now theres a website error that won't let me process my request. SMH,,2015-02-23 19:25:05 -0800,Los Angeles,Pacific Time (US & Canada)
570061033253023744,negative,1.0,Customer Service Issue,0.6890000000000001,US Airways,,caneryilmz,,0,@USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this.,,2015-02-23 19:21:56 -0800,,
570060873328414721,negative,1.0,Can't Tell,1.0,US Airways,,Saint_Louisan,,0,@USAirways ... I f@$%ing hate you.,,2015-02-23 19:21:18 -0800,"St. Louis to Parris Island, SC",Alaska
570060752926728192,negative,1.0,Can't Tell,0.6344,US Airways,,caneryilmz,,0,@USAirways travel agency said that if usairways accept we will refund money i dont understand why dont u refund,,2015-02-23 19:20:49 -0800,,
570060273798631424,negative,0.6598,Can't Tell,0.3512,US Airways,,marisa_negri,,0,"@USAirways Yes &amp; have already spent 1K+ on the card &amp; paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --&gt; ATL",,2015-02-23 19:18:55 -0800,"Austin, TX | Atlanta, GA",Eastern Time (US & Canada)
570060272049778688,negative,0.6769,Flight Booking Problems,0.6769,US Airways,,caneryilmz,,0,@USAirways no i use to skyscanner and travel agency and i called u . You said you should call travel agency but,,2015-02-23 19:18:54 -0800,,
570058295689523200,negative,1.0,longlines,0.3523,US Airways,,MSFHQ,,0,"@USAirways finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks.",,2015-02-23 19:11:03 -0800,,Quito
570058065480962048,neutral,0.6696,,,US Airways,,roanwild,,0,"@USAirways yes, with Delta!",,2015-02-23 19:10:08 -0800,,
570057520162721792,negative,1.0,Flight Booking Problems,0.6869,US Airways,,jkfreeman1,,0,@USAirways well I thought they had hours ago but just found out that no I do not have a seat,,2015-02-23 19:07:58 -0800,Southeastern United States,Central Time (US & Canada)
570056984986300418,negative,1.0,Bad Flight,1.0,US Airways,,danielromeyn,,0,"@USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable.",,2015-02-23 19:05:51 -0800,"Keene, NH",Eastern Time (US & Canada)
570056859698270208,negative,1.0,Customer Service Issue,1.0,US Airways,,MLasichak,,0,"@USAirways yes, but we were answered and put back on hold while they were to check on our request..  50 mins Late Flightr nothing!",,2015-02-23 19:05:21 -0800,"Crofton, Maryland",
570056533356224512,negative,1.0,Customer Service Issue,1.0,US Airways,,ChuckManicotti,,1,@USAirways   Not good. On hold for over an hour. http://t.co/wSgYckCIIO,,2015-02-23 19:04:03 -0800,,
570054495943720960,neutral,1.0,,,US Airways,,EverettWJones,,0,@USAirways Expedia reserved a ticket for me and 2 more for a USAW flight but only issued 1. They are not responsive.Thoughts?,,2015-02-23 18:55:57 -0800,,Quito
570054266267811840,positive,0.6727,,,US Airways,,Lucas_Henderson,,0,"@USAirways no worries, your flight attendant took care of it.",,2015-02-23 18:55:02 -0800,"Knoxville, TN",Quito
570054257577041921,neutral,0.3872,,0.0,US Airways,,Wheres_Papi,,0,@USAirways Thanks for getting back to me. I called that number earlier but no option to leave vm and just rings with busy tone,,2015-02-23 18:55:00 -0800,USA,Eastern Time (US & Canada)
570052124010278912,negative,1.0,Customer Service Issue,1.0,US Airways,,ChuckManicotti,,0,@USAirways I've been on hold for over an hour.  Not doing so well in the customer service department.  #weak,,2015-02-23 18:46:32 -0800,,
570051488875020288,negative,1.0,Customer Service Issue,1.0,US Airways,,m2gris,,0,@USAirways - 53 minutes on hold for a reservation?,,2015-02-23 18:44:00 -0800,"Irvine, Ca",
570050881879568384,negative,0.6756,Customer Service Issue,0.6756,US Airways,,christabtaylor,,1,@USAirways @joyadventuremom there are breastfeeding momma's watching this story all over the country! Better work on a faster response :),,2015-02-23 18:41:35 -0800,,
570048851295383552,negative,1.0,Flight Booking Problems,1.0,US Airways,,marisa_negri,,0,@USAirways #DividendRewards Urgently need to speak with a CS rep. My 50K miles havent shown &amp; I've fulfilled all reqs. Flight Booking Problems flights today,,2015-02-23 18:33:31 -0800,"Austin, TX | Atlanta, GA",Eastern Time (US & Canada)
570048275367079937,negative,1.0,Flight Booking Problems,0.6713,US Airways,,alec1289,,0,@usairways I've been on hold for over an hour only b/c my CC miles aren't showing up. What a mediocre combo of cc &amp; airline #SwitchingBoth,,2015-02-23 18:31:14 -0800,Los Angeles,Pacific Time (US & Canada)
570048188830216192,negative,1.0,Customer Service Issue,1.0,US Airways,,marisa_negri,,0,@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold.,,2015-02-23 18:30:53 -0800,"Austin, TX | Atlanta, GA",Eastern Time (US & Canada)
570047737347088384,negative,1.0,Can't Tell,0.6871,US Airways,,caneryilmz,,0,@USAirways I bougth ticket same fligths twice and you dont refund money it is big problem other company refund money why dont u pay back,,2015-02-23 18:29:06 -0800,,
570047733236695040,negative,1.0,Late Flight,0.6402,US Airways,,JMeszar,,0,@USAirways @AmericanAir now this is beyond ridiculous. Some steering problem delays us again. #neveragain  it's no wonder you had to sell,,2015-02-23 18:29:05 -0800,"Bedford, NH",Eastern Time (US & Canada)
570045890750230529,negative,1.0,Customer Service Issue,0.6809,US Airways,,JustTimMcDonald,,0,"@USAirways hi, Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow.",,2015-02-23 18:21:45 -0800,"Columbia, South Carolina",Eastern Time (US & Canada)
570045818205384704,negative,1.0,Flight Booking Problems,0.3505,US Airways,,JustPlain_Jake,,1,@USAirways did a pre schooler develop your app? The thing crashes every single time.,,2015-02-23 18:21:28 -0800,"ÜT: 38.8676126,-77.0831512",Quito
570044019897556994,negative,1.0,Lost Luggage,1.0,US Airways,,tracee28,,0,@USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo,"[29.99653598, -95.53874781]",2015-02-23 18:14:19 -0800,Knoxville,Eastern Time (US & Canada)
570043607954137090,negative,0.635,Late Flight,0.3263,US Airways,,MSFHQ,,1,@USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys.,,2015-02-23 18:12:41 -0800,,Quito
570043569605648385,negative,1.0,Can't Tell,0.6266,US Airways,,PrettyMommy86,,0,@USAirways #FAILINGYOURCUSTOMER ONE BY ONE,,2015-02-23 18:12:32 -0800,,
570043114058076160,negative,1.0,Late Flight,1.0,US Airways,,tlawler28,,0,@USAirways @PhilaCarService looks like a long trip from cancun to philly? 9 hours Late Flight? Seriously?,,2015-02-23 18:10:43 -0800,,Eastern Time (US & Canada)
570042796624777216,negative,1.0,Customer Service Issue,0.6733,US Airways,,chuckbaker5,,1,@USAirways. Yet another delay/missed connection....and your customer service has an attitude with me? Wow.,,2015-02-23 18:09:28 -0800,,
570038112166002688,negative,1.0,Flight Booking Problems,0.6764,US Airways,,PrettyMommy86,,0,"@USAirways 1,223.22 of unusable funds. Will not book with you again. #usairwaysfailscustomers",,2015-02-23 17:50:51 -0800,,
570037369841135616,positive,0.3709,,0.0,US Airways,,kiasuchick,,0,@USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights?,,2015-02-23 17:47:54 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
570033719609827328,negative,1.0,Customer Service Issue,1.0,US Airways,,MLasichak,,1,@USAirways #NoService good luck trying to reach a human!  Twice sat on hold for over 50 mins...  #neveragain,,2015-02-23 17:33:24 -0800,"Crofton, Maryland",
570033554492690432,negative,1.0,Late Flight,1.0,US Airways,,RoxyShepherd,,1,@USAirways every single time i fly you guys i am delayed at least 30 minutes. Every time. On flight 5612 out of #CLT to nola.,,2015-02-23 17:32:44 -0800,"New Orleans, LA",Atlantic Time (Canada)
570030761539182592,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,BernadetteGH,,0,@USAirways is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening,,2015-02-23 17:21:38 -0800,Earth ,
570030590466121728,positive,1.0,,,US Airways,,golfowens,,0,@USAirways good work by flight 1798 crew.  #Chairman's recognition even in coach.  Too many #missedupgrades Late Flightly.  What's up with this?,"[35.22177192, -80.92309308]",2015-02-23 17:20:58 -0800,"Charleston, SC and the Earth",
570030173300658176,negative,1.0,Cancelled Flight,0.3571,US Airways,,JulesMonacelli,,0,@USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now &amp; having great experience. Never. Flying. US Air again. Never.,,2015-02-23 17:19:18 -0800,"Rochester, NY",Eastern Time (US & Canada)
570030083093729280,negative,1.0,Late Flight,0.3441,US Airways,,madison_mason,,1,@USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best,,2015-02-23 17:18:57 -0800,,Central Time (US & Canada)
570024409630515202,neutral,1.0,,,US Airways,,bbuck22,,0,@USAirways I sent email to customer.relations@aa.com. Will this work?,,2015-02-23 16:56:24 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
570024174162485251,negative,1.0,Bad Flight,0.642,US Airways,,jkfreeman1,,0,@USAirways sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways.,,2015-02-23 16:55:28 -0800,Southeastern United States,Central Time (US & Canada)
570023602793238528,negative,1.0,Customer Service Issue,1.0,US Airways,,Ward1987M,,0,@USAirways It's very difficult to work with Baggage claims when they don't answer the phone,,2015-02-23 16:53:12 -0800,,
570023318251642883,negative,1.0,Customer Service Issue,1.0,US Airways,,Wheres_Papi,,0,@USAirways I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help,,2015-02-23 16:52:04 -0800,USA,Eastern Time (US & Canada)
570022626724220928,negative,1.0,Flight Attendant Complaints,0.3846,US Airways,,BradleyPollock,,0,@USAirways I have better Intel than she does!  She said plane is due in at 630.  Flightaware and your own app say 645,,2015-02-23 16:49:19 -0800,,
570021943899877377,negative,1.0,Late Flight,1.0,US Airways,,BradleyPollock,,0,"@USAirways not likely, flightaware says plane is still in Durango and hasn't departed.",,2015-02-23 16:46:36 -0800,,
570021485466685440,negative,1.0,Can't Tell,0.6816,US Airways,,mitchsunderland,,0,"Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options.",,2015-02-23 16:44:47 -0800,"Florida Raised, NYC Based ",London
570021301223604224,neutral,1.0,,,US Airways,,MenloZZPest,,0,@USAirways Hi-i have a travel question. Could you please follow me so i can dm you?,,2015-02-23 16:44:03 -0800,,
570020147827752961,negative,1.0,Customer Service Issue,0.6252,US Airways,,jasemccarty,,0,"@USAirways should, but didn’t.",,2015-02-23 16:39:28 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
570020023630057472,neutral,0.6526,,0.0,US Airways,,BradleyPollock,,0,@USAirways just now but no general announcement,,2015-02-23 16:38:58 -0800,,
570019741806538752,neutral,0.6866,,0.0,US Airways,,PhilaCarService,,0,@USAirways what's going on with US Airways flight 805?   Why diverted to Charlotte?,,2015-02-23 16:37:51 -0800,South Jersey,Eastern Time (US & Canada)
570019623078383616,neutral,0.6739,,0.0,US Airways,,jasemccarty,,0,@USAirways I’d suggest proper information dissemination to all staff on a more timely &amp; relevant schedule to prevent this in the future.,,2015-02-23 16:37:23 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
570019459244691456,negative,1.0,Lost Luggage,0.3708,US Airways,,maggie_randall,,1,@USAirways i have been patient.. especially the first time. i will never fly with you again,,2015-02-23 16:36:44 -0800,,Quito
570019234505474049,negative,1.0,Late Flight,1.0,US Airways,,JMeszar,,0,@USAirways seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible,,2015-02-23 16:35:50 -0800,"Bedford, NH",Eastern Time (US & Canada)
570018892031991808,negative,1.0,Can't Tell,1.0,US Airways,,bbuck22,,0,@USAirways I just want to be heard and to discuss the many issues on my trip,,2015-02-23 16:34:28 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
570018836239364096,negative,1.0,Customer Service Issue,1.0,US Airways,,BradleyPollock,,1,@USAirways what's up with flight 5545 no gate agent or plane at PHX B18?  Nice customer service.,,2015-02-23 16:34:15 -0800,,
570017568964132865,negative,0.6307,Can't Tell,0.6307,US Airways,,jasemccarty,,0,@USAirways very embarrassing.,,2015-02-23 16:29:13 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
570017458742030336,negative,1.0,Flight Attendant Complaints,0.6883,US Airways,,jasemccarty,,0,@USAirways I’m still disappointed that it is apparently ok for a Flight Attendant who isn’t up on current policy to argue with a traveler.,,2015-02-23 16:28:47 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
570015794387685376,negative,1.0,Lost Luggage,1.0,US Airways,,Gregm528,,0,@USAirways yes I know the industry procedure on baggage. Thanks for helping..... 😉 what about the impossible connection that started this?,,2015-02-23 16:22:10 -0800,NY,Eastern Time (US & Canada)
570015715530395648,negative,1.0,Late Flight,1.0,US Airways,,FaknilO,,0,@USAirways I agree but per the captain this issue happened before boarding &amp; we all sat in the plane for almost 2 hrs,,2015-02-23 16:21:51 -0800,New Mexico,Mountain Time (US & Canada)
570015470570639360,negative,1.0,Late Flight,1.0,US Airways,,jasemccarty,,0,@USAirways and despite tailwind… Will still be Late Flight.,,2015-02-23 16:20:53 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
570015373447159808,negative,1.0,Customer Service Issue,1.0,US Airways,,bbuck22,,0,@USAirways 1500 characters are not enough to convey the issue. Was directed to emailmailto:customer.relations@usairways.com unmonitored. BAD,,2015-02-23 16:20:30 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
570015223408668672,positive,0.3449,,0.0,US Airways,,maria_sangria,,0,@USAirways Thanks! Sent you DM re: baggage issues.,,2015-02-23 16:19:54 -0800,,Mountain Time (US & Canada)
570013961808187393,negative,1.0,Lost Luggage,1.0,US Airways,,maggie_randall,,1,"@USAirways i have and you have not been able to locate them, its insane. i trust you and PAY you to look after my things and you lost them.",,2015-02-23 16:14:53 -0800,,Quito
570013535696232449,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,jasemccarty,,0,@USAirways and yet the Flight Attendant argued with me over Exec Plat benefits...,,2015-02-23 16:13:11 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
570013472093642752,negative,1.0,Customer Service Issue,0.3733,US Airways,,pisanijoe,,0,@USAirways please stop asking me each week to place my bag in the size check #ITFITS http://t.co/AUrn07pWD4,,2015-02-23 16:12:56 -0800,,
570012789479055360,negative,0.6712,Late Flight,0.6712,US Airways,,theF4rns,,0,@USAirways  has me on my toes whether I'm going to make my flight back to Boston tonight,,2015-02-23 16:10:13 -0800,USA,Eastern Time (US & Canada)
570012549631975424,negative,0.6762,Customer Service Issue,0.6762,US Airways,,bellaljoseph,,0,@USAirways @AmericanAir need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose @Delta #rude,,2015-02-23 16:09:16 -0800,citizen of the world,Arizona
570012421345005568,neutral,0.6526,,0.0,US Airways,,rkaradi,,0,@USAirways @AmericanAir explain how come I can get a free upgrade on US as an exe plat but not exit row seating w/out paying. confused,,2015-02-23 16:08:46 -0800,,
570012047917907969,negative,1.0,Late Flight,1.0,US Airways,,urimiscott,,0,"@USAirways Yes, ground crew finally showed up so plane could depart very Late Flight.",,2015-02-23 16:07:17 -0800,Rhode Island,Eastern Time (US & Canada)
570011533205336064,negative,0.6768,Late Flight,0.3434,US Airways,,rgarrets,,0,"@USAirways #686 is delayed due to tail winds and need to jump on #521 to SEA, leaving the same time this arrives. Is there a chance to hold?",,2015-02-23 16:05:14 -0800,"philadephia, pa",
570011088508604416,neutral,1.0,,,US Airways,,joyadventuremom,,0,@USAirways I have submitted my request. I would appreciate a call by 9am eastern. Thank you.,,2015-02-23 16:03:28 -0800,,
570010979074834432,neutral,0.695,,0.0,US Airways,,Tai00,,0,"@USAirways  I need to email customer service for help and a question, can you please provide the email address?",,2015-02-23 16:03:02 -0800,,Eastern Time (US & Canada)
570010973047795713,neutral,0.7083,,0.0,US Airways,,VincesViews,,0,@USAirways @VincesViews  there are significant number of folks on 686 connecting to 599 a few minutes hold would make many happy,,2015-02-23 16:03:00 -0800,"San Jose, Ca",Eastern Time (US & Canada)
570009630786453505,neutral,1.0,,,US Airways,,Tai00,,0,@USAirways  can you help me out?,,2015-02-23 15:57:40 -0800,,Eastern Time (US & Canada)
570009129579900928,negative,1.0,Flight Attendant Complaints,0.6882,US Airways,,jasemccarty,,0,@USAirways is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened.,,2015-02-23 15:55:41 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
570008684413104128,neutral,1.0,,,US Airways,,Tai00,,0,@USAirways i have a question. i need to talk to someone by email. Can you give me your email address? Thanks.,,2015-02-23 15:53:55 -0800,,Eastern Time (US & Canada)
570007761355980800,negative,1.0,Lost Luggage,0.6941,US Airways,,Gregm528,,1,"@USAirways @Gregm528 well there is certainly nothing happening ""in front"" of the scenes. #Noaccountability  #disappointing",,2015-02-23 15:50:15 -0800,NY,Eastern Time (US & Canada)
570007297927221249,negative,1.0,Customer Service Issue,0.6764,US Airways,,bbuck22,,1,@USAirways 4 hours on tarmac in Charleston and still can't get a response after a week. Unacceptable,,2015-02-23 15:48:24 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
570005034340974592,positive,0.6612,,0.0,US Airways,,TessHackworthy,,0,@USAirways customer service at its best! Rachel S.  took great care of us at the PHX airport. http://t.co/HG7vEqhGHy,,2015-02-23 15:39:25 -0800,,Central Time (US & Canada)
570005004012138496,neutral,1.0,,,US Airways,,flyidca,,0,@usairways &amp; @AmericanAir planes in #grandcayman http://t.co/GX7QbtckBr,,2015-02-23 15:39:17 -0800,"Washington, DC",Eastern Time (US & Canada)
570004421352001536,negative,1.0,Can't Tell,1.0,US Airways,,monky797,,0,@USAirways  I will never fly us airways again.,,2015-02-23 15:36:58 -0800,,
570003343222964224,negative,0.6559,Late Flight,0.3333,US Airways,,jennliedel,,1,@USAirways strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4.  Worth the extra $200/trip for less hassle and fewer delays,,2015-02-23 15:32:41 -0800,,Central Time (US & Canada)
570001983408635904,neutral,1.0,,,US Airways,,maria_sangria,,0,"@USAirways Can you follow, so I can DM you?",,2015-02-23 15:27:17 -0800,,Mountain Time (US & Canada)
570001283907768320,negative,1.0,Late Flight,1.0,US Airways,,zacktzane,,1,@USAirways so I get bumped to the 6pm to Birmingham which is now delayed because the pilots scheduled don't have enough hours together. Fail,,2015-02-23 15:24:30 -0800,,
570001064424026112,negative,0.6806,Lost Luggage,0.6806,US Airways,,MarshallSchwart,,0,"@USAirways yes, thanks but took forever",,2015-02-23 15:23:38 -0800,at the rink,
570000760035024896,negative,0.6701,Late Flight,0.6701,US Airways,,jasemccarty,,0,@USAirways as far as being delayed goes… Looks like tailwinds are going to make up for it. Good news!,,2015-02-23 15:22:25 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
570000520083075072,negative,1.0,Cancelled Flight,1.0,US Airways,,zacktzane,,0,@USAirways horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05,,2015-02-23 15:21:28 -0800,,
570000158454353920,negative,0.6842,Customer Service Issue,0.6842,US Airways,,jasemccarty,,0,"@USAirways I asked if that was SOP, and they said “It is now.” But yet the other 11 flights, nothing. Is this a policy or not?",,2015-02-23 15:20:02 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
569999956796444674,neutral,0.6446,,0.0,US Airways,,jasemccarty,,0,"@USAirways while I’m asking… 2 of my 11 non upgraded flights, Attendants came &amp; greeted me &amp; thanked me for my business b/c I was Exec Plat.",,2015-02-23 15:19:14 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
569997350493663233,negative,1.0,Lost Luggage,0.6596,US Airways,,hhagerty,,0,@USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination.,,2015-02-23 15:08:53 -0800,"Denver, CO",Mountain Time (US & Canada)
569996446348517376,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,jasemccarty,,0,@USAirways it is really embarrassing when asking for complimentary drink/snack detailed here: https://t.co/9zA6xb1h89 &amp; being argued with.,,2015-02-23 15:05:17 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
569993444342534144,negative,1.0,Lost Luggage,1.0,US Airways,,maggie_randall,,1,@USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.,,2015-02-23 14:53:21 -0800,,Quito
569993393767460864,neutral,1.0,,,US Airways,,tjelke,,0,@USAirways but question :  if the downgrade include losing first class do you get money back ? http://t.co/LfT7QD23Sy,,2015-02-23 14:53:09 -0800,"Miami, Florida, USA",Eastern Time (US & Canada)
569992662779961344,negative,1.0,Can't Tell,0.3577,US Airways,,mitchsunderland,,0,.@USAirways Have you just given up?,,2015-02-23 14:50:15 -0800,"Florida Raised, NYC Based ",London
569992620744708096,negative,1.0,Customer Service Issue,1.0,US Airways,,mitchsunderland,,1,.@USAirways and then you said I could move my Thursday flight for free if I CALL A NUMBER. And then you HANG UP ON ME.,,2015-02-23 14:50:05 -0800,"Florida Raised, NYC Based ",London
569992532123258881,negative,1.0,Cancelled Flight,0.6699,US Airways,,mitchsunderland,,0,@USAirways Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA),,2015-02-23 14:49:44 -0800,"Florida Raised, NYC Based ",London
569992414653362176,negative,1.0,Can't Tell,0.3333,US Airways,,CapitalCam,,0,"@USAirways Your ""moveup"" policy really sucks. United has a 24 hour policy for this with status. I was wanting to move up from 5am to 7am...",,2015-02-23 14:49:16 -0800,"Philadelphia, PA",Eastern Time (US & Canada)
569992362728005632,positive,1.0,,,US Airways,,GEInteriors,,0,Great management of @USAirways twitter account. Thank you.,,2015-02-23 14:49:03 -0800,"Philadelphia, PA USA",Central Time (US & Canada)
569992234801737728,negative,1.0,Flight Booking Problems,1.0,US Airways,,hamervich,,0,@USAirways why is it impossible to change / buy preferred seats via your app?,,2015-02-23 14:48:33 -0800,,
569991295776595968,neutral,0.6659,,,US Airways,,tjelke,,0,@USAirways I am good. I just did not understand the terminology.  but the merger brings new verbiage,,2015-02-23 14:44:49 -0800,"Miami, Florida, USA",Eastern Time (US & Canada)
569990010067423233,neutral,1.0,,,US Airways,,VincesViews,,0,@USAirways can you priv chat to help chairman reroute,,2015-02-23 14:39:42 -0800,"San Jose, Ca",Eastern Time (US & Canada)
569989999963213824,neutral,1.0,,,US Airways,,HanlonBrothers,,0,@USAirways New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/WbhbljJkS7,,2015-02-23 14:39:40 -0800,"Gold Coast, Australia",Brisbane
569989745503297536,negative,1.0,Customer Service Issue,1.0,US Airways,,SLKToday,,0,@USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways,,2015-02-23 14:38:39 -0800,Manchester,
569989322641936385,neutral,1.0,,,US Airways,,VincesViews,,0,@USAirways can you help chairman? I am on flight 686 PHX connect 599 SJC will miss connection can you reroute please.,,2015-02-23 14:36:59 -0800,"San Jose, Ca",Eastern Time (US & Canada)
569989043456380928,negative,1.0,Customer Service Issue,0.6526,US Airways,,mitchsunderland,,0,@USAirways your airway is a joke. I have never dealt with worse service,,2015-02-23 14:35:52 -0800,"Florida Raised, NYC Based ",London
569988987420434432,negative,1.0,Customer Service Issue,0.6491,US Airways,,mitchsunderland,,0,@USAirways great. I just called your fucking phone number and she hung up on me,,2015-02-23 14:35:39 -0800,"Florida Raised, NYC Based ",London
569987511830904832,positive,1.0,,,US Airways,,Taryn_Sunstrom,,0,@USAirways IT HAS BEEN FOUND THANK YOU,,2015-02-23 14:29:47 -0800,The Shire,Atlantic Time (Canada)
569987452334690305,negative,1.0,Lost Luggage,0.6771,US Airways,,Andyba25,,0,@USAirways @hhagerty that's a lie.,,2015-02-23 14:29:33 -0800,South,
569987227075239936,neutral,0.6637,,0.0,US Airways,,jasemccarty,,0,"@USAirways also, can you explain why, when I checked in, on the US Airways site, &amp; picked ""Standby for 1st"" I was not put on the list?",,2015-02-23 14:28:39 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
569986794797842433,negative,1.0,Customer Service Issue,1.0,US Airways,,Gregm528,,1,@USAirways your customer service # has a recording that says we are to busy to assist and hangs up. Great touch. #poorservice @GMA @CBSNews,,2015-02-23 14:26:56 -0800,NY,Eastern Time (US & Canada)
569986344484794369,negative,1.0,Lost Luggage,0.6699,US Airways,,Gregm528,,0,@USAirways your lack of customer service has shined. I need you to step up and get my lost baggage to delta. So they can return it to me.,,2015-02-23 14:25:09 -0800,NY,Eastern Time (US & Canada)
569985838689456128,negative,1.0,Cancelled Flight,0.6939,US Airways,,ciaoholly,,0,"@USAirways do you operate ANY flights without maintenance issues? Flights in/out of DCA Cancelled Flighted, this is getting old. Update fleet pls!",,2015-02-23 14:23:08 -0800,NYC,
569985813712392194,negative,1.0,Cancelled Flight,0.3584,US Airways,,suetrio,,0,@USAirways And you took away my 1st class seat.  Love being a Chairman Preferred and assigned row 24 seat B middle seat,,2015-02-23 14:23:02 -0800,,
569985760482365440,negative,1.0,Late Flight,0.6641,US Airways,,jasemccarty,,0,@USAirways patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time.,,2015-02-23 14:22:49 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
569985288992264192,negative,1.0,Customer Service Issue,0.3561,US Airways,,ElmiraBudMan,,0,@USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously,,2015-02-23 14:20:57 -0800,Does it really matter,
569985270415818752,negative,1.0,Customer Service Issue,0.7077,US Airways,,TheRachelBloom,,0,@USAirways I have a receipt but no conf # for a Thur flight. When I call for help I was literally hung up on b/c of wait times. Help!,,2015-02-23 14:20:52 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569985084348104704,neutral,0.6511,,0.0,US Airways,,MBisTired,,0,@USAirways is it your practice to give 1st class seats to us air employees before giving them to chairmans customers sitting in coach?,,2015-02-23 14:20:08 -0800,,
569984789798899712,positive,1.0,,,US Airways,,FahadHassan,,0,@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united,,2015-02-23 14:18:58 -0800,Washington D.C.,Eastern Time (US & Canada)
569984789673078785,negative,1.0,Can't Tell,0.6411,US Airways,,eozonian,,0,@USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me.,,2015-02-23 14:18:58 -0800,TLH,
569984178764308480,positive,0.6814,,,US Airways,,Danye33,,0,@USAirways ok thanks,,2015-02-23 14:16:32 -0800,,Eastern Time (US & Canada)
569984162377003008,negative,1.0,Customer Service Issue,0.3395,US Airways,,tjelke,,0,@USAirways no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded.,,2015-02-23 14:16:28 -0800,"Miami, Florida, USA",Eastern Time (US & Canada)
569983587572789248,negative,1.0,Customer Service Issue,1.0,US Airways,,acnewsguy,,0,@USAirways She was put on hold on that number for a loooooong time too.  No help. #lostandforgotten,,2015-02-23 14:14:11 -0800,"New Haven, CT",Mountain Time (US & Canada)
569982742198251520,negative,1.0,Late Flight,1.0,US Airways,,amy_lombard,,1,@USAirways I have never had a more unpleasant travel experience in my life. Now I might not get on my flight till tomorrow? This is insane,,2015-02-23 14:10:50 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569981026598043648,neutral,1.0,,,US Airways,,FahadHassan,,0,@USAirways direct flights to SFO leaving from same airport with @VirginAmerica and @united - can you please put me on one of those?,,2015-02-23 14:04:01 -0800,Washington D.C.,Eastern Time (US & Canada)
569981015378112512,negative,0.6632,Customer Service Issue,0.3474,US Airways,,jasemccarty,,0,"@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?",,2015-02-23 14:03:58 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
569980923179094016,positive,0.6283,,,US Airways,,joyadventuremom,,0,@USAirways I'll check it out when I get to the airport. Thanks.,,2015-02-23 14:03:36 -0800,,
569980771424976896,negative,1.0,Customer Service Issue,0.3423,US Airways,,FahadHassan,,0,@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day.,,2015-02-23 14:03:00 -0800,Washington D.C.,Eastern Time (US & Canada)
569980561344897024,negative,1.0,Late Flight,1.0,US Airways,,FahadHassan,,0,@USAirways - HA! flight to CTL delayed! Going to miss connection. Can you please transfer me to another airline asap? http://t.co/1XdLbiBClP,,2015-02-23 14:02:10 -0800,Washington D.C.,Eastern Time (US & Canada)
569978187465166848,positive,1.0,,,US Airways,,DanKolbet,,0,"@USAirways thanks for the reply. On a good note, the pilot nailed the landing. Seriously. Kudos.",,2015-02-23 13:52:44 -0800,"Spokane, Washington",Pacific Time (US & Canada)
569977263191662595,negative,1.0,Customer Service Issue,1.0,US Airways,,FahadHassan,,0,@USAirways on 5:55 flight to CTL to catch 8pm flight to sfo. But empty seats on 4:15 flight which wasn't offered.  Awful service continues.,,2015-02-23 13:49:03 -0800,Washington D.C.,Eastern Time (US & Canada)
569976848786034688,negative,1.0,Flight Booking Problems,0.6912,US Airways,,joshahamilton,,0,@USAirways I have to fly back to Charlotte out of a different airport. You guys are not very flexible like other airlines.,,2015-02-23 13:47:25 -0800,Cali native now in Charlotte,Quito
569976124278640640,negative,1.0,Flight Booking Problems,0.6769,US Airways,,jasemccarty,,0,"@USAirways I checked in ""Standby for 1st Class"" only to find I am ""not on the list"". This merger is a pain.",,2015-02-23 13:44:32 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
569975515974656000,positive,1.0,,,US Airways,,laxer1215,,0,@USAirways 4 great flights with no delays! Thank you!,,2015-02-23 13:42:07 -0800,,
569975508756267008,negative,1.0,Customer Service Issue,1.0,US Airways,,Danye33,,0,@USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous,,2015-02-23 13:42:05 -0800,,Eastern Time (US & Canada)
569973204263034880,negative,1.0,Flight Booking Problems,0.6858,US Airways,,ashtongr8z,,0,@USAirways Your exchange/credit policies are worthless and shadier than the White House. Dissatisfied to the nines right now.,,2015-02-23 13:32:56 -0800,,Alaska
569972804822704128,negative,1.0,Can't Tell,0.6407,US Airways,,joshahamilton,,0,@USAirways honest question - how is a 1-way ticket from Charlotte (your hub) to LAX (2nd biggest city in USA) almost $600?????,,2015-02-23 13:31:20 -0800,Cali native now in Charlotte,Quito
569972558218440704,neutral,0.6788,,0.0,US Airways,,tjelke,,0,@USAirways  how does one downgrade a flight?,,2015-02-23 13:30:22 -0800,"Miami, Florida, USA",Eastern Time (US & Canada)
569972447329574912,neutral,1.0,,,US Airways,,smaguire2,,0,@USAirways I'm shutting my data off for the flight. I want some response by the time I land.  You have 2 hours.,,2015-02-23 13:29:55 -0800,,Atlantic Time (Canada)
569972250385862656,negative,1.0,Lost Luggage,0.6723,US Airways,,ElmiraBudMan,,0,@USAirways only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags,,2015-02-23 13:29:08 -0800,Does it really matter,
569971550008573953,negative,1.0,Can't Tell,0.6289,US Airways,,Andyba25,,0,@USAirways I will never fly @USAirways again,,2015-02-23 13:26:21 -0800,South,
569971542538346496,negative,0.6902,Can't Tell,0.6902,US Airways,,ElmiraBudMan,,0,@USAirways the exhaustion of traveling n runnin thru the airport and tryin 2rent a car n not killin myself my family or anybody on the road,,2015-02-23 13:26:19 -0800,Does it really matter,
569971374820884481,negative,1.0,Lost Luggage,0.35,US Airways,,smaguire2,,0,@USAirways OFFERING to give up my bag which you usually have to force passengers to do. I am in a state of shock.,,2015-02-23 13:25:39 -0800,,Atlantic Time (Canada)
569971233351213056,negative,1.0,Can't Tell,0.6992,US Airways,,smaguire2,,0,@USAirways power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey.  DCA. Would like to reiterate that I was,,2015-02-23 13:25:06 -0800,,Atlantic Time (Canada)
569970977368645632,negative,1.0,Late Flight,1.0,US Airways,,suetrio,,0,@USAirways thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on.,,2015-02-23 13:24:05 -0800,,
569970853334650880,neutral,1.0,,,US Airways,,smaguire2,,0,@USAirways and I would have been willing to give him the benefit of the doubt and say we misunderstood each other until he went on a,,2015-02-23 13:23:35 -0800,,Atlantic Time (Canada)
569970659297792000,positive,0.6354,,,US Airways,,Jabis4,,0,@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...,,2015-02-23 13:22:49 -0800,VT,Eastern Time (US & Canada)
569970626057801728,neutral,0.701,,0.0,US Airways,,ElmiraBudMan,,0,@USAirways doesn't take into account the $450 it cost 2 rent a car 2 drive home,,2015-02-23 13:22:41 -0800,Does it really matter,
569970608693493760,negative,1.0,Customer Service Issue,0.6444,US Airways,,smaguire2,,0,"@USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me.",,2015-02-23 13:22:37 -0800,,Atlantic Time (Canada)
569970518381744128,negative,1.0,Customer Service Issue,0.6633,US Airways,,smaguire2,,0,@USAirways you are supposed to be in the business of belong customers; not humiliating them,,2015-02-23 13:22:15 -0800,,Atlantic Time (Canada)
569970287493705728,negative,1.0,Flight Attendant Complaints,0.3407,US Airways,,smaguire2,,0,@USAirways this is no way to treat women.  I want someone to contact me and explain how they will make this acceptable.,,2015-02-23 13:21:20 -0800,,Atlantic Time (Canada)
569970186431959040,negative,1.0,Can't Tell,1.0,US Airways,,smaguire2,,0,@USAirways citizen. I fly your airline constantly and am so offended.  Derrick Bussey. Now Im crying on this airplane because I'm so upset,,2015-02-23 13:20:56 -0800,,Atlantic Time (Canada)
569970117154484224,negative,0.7021,Late Flight,0.3617,US Airways,,eatmyshorts2263,,0,@USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday.,,2015-02-23 13:20:40 -0800,Carmen SanDiego,Eastern Time (US & Canada)
569969714245431296,negative,1.0,Flight Attendant Complaints,0.6736,US Airways,,ElmiraBudMan,,0,@USAirways we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright,,2015-02-23 13:19:04 -0800,Does it really matter,
569969506740674560,neutral,1.0,,,US Airways,,NotClayManship,,0,"@USAirways Am I allowed to carry on a suit bag and carry on bag? My suit bag will hang like a jacket would. It is soft sided, 48""",,2015-02-23 13:18:14 -0800,Indianapolis,Quito
569969386062266368,positive,0.3503,,0.0,US Airways,,KateDeLeal,,0,@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!,,2015-02-23 13:17:45 -0800,,
569969218306904067,negative,1.0,Flight Attendant Complaints,0.6632,US Airways,,smaguire2,,0,@USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c,,2015-02-23 13:17:05 -0800,,Atlantic Time (Canada)
569969062228439040,negative,1.0,Flight Attendant Complaints,0.6527,US Airways,,smaguire2,,0,@USAirways with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off,,2015-02-23 13:16:28 -0800,,Atlantic Time (Canada)
569969045946175490,negative,1.0,Lost Luggage,1.0,US Airways,,Taryn_Sunstrom,,0,@USAirways what happens if it isn't located,,2015-02-23 13:16:24 -0800,The Shire,Atlantic Time (Canada)
569968886227050496,negative,1.0,Flight Attendant Complaints,0.6792,US Airways,,smaguire2,,0,@USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me,,2015-02-23 13:15:46 -0800,,Atlantic Time (Canada)
569968799576924160,neutral,0.6922,,0.0,US Airways,,charmellemaria,,0,@USAirways so it's a $25.00 bag fee for a golf bag on a domestic flight?,,2015-02-23 13:15:25 -0800,"mclean, va",
569968609440563201,negative,1.0,Cancelled Flight,1.0,US Airways,,ElmiraBudMan,,0,@USAirways is okay for u 2 Cancelled Flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time,,2015-02-23 13:14:40 -0800,Does it really matter,
569967974284713984,negative,1.0,Customer Service Issue,0.6682,US Airways,,josebenegas,,0,@USAirways Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is Late Flight,,2015-02-23 13:12:09 -0800,,Buenos Aires
569967965346664448,neutral,1.0,,,US Airways,,DavidAlfieWard,,0,"@USAirways hi guys, do you have a general enquires email address please? Thanks David.",,2015-02-23 13:12:07 -0800,London UK & USA,
569967808446009345,negative,1.0,Customer Service Issue,0.6805,US Airways,,ElmiraBudMan,,0,@USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.,,2015-02-23 13:11:29 -0800,Does it really matter,
569967469135142914,negative,1.0,Late Flight,0.3681,US Airways,,ElmiraBudMan,,0,@USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before.,,2015-02-23 13:10:08 -0800,Does it really matter,
569966745982791680,negative,1.0,Customer Service Issue,1.0,US Airways,,KateDeLeal,,0,@USAirways cust svc just let it slip that previous cust svc lied to me about supervisors &amp; corporate ph#. $200 to change a $130 tix? No thx.,,2015-02-23 13:07:16 -0800,,
569966073304522752,neutral,1.0,,,US Airways,,putajerseyon,,0,@USAirways following you now,,2015-02-23 13:04:35 -0800,,Eastern Time (US & Canada)
569964627305603073,neutral,1.0,,,US Airways,,putajerseyon,,0,@USAirways sorry I didn't realize I wasn't following you,,2015-02-23 12:58:51 -0800,,Eastern Time (US & Canada)
569964389660540928,negative,1.0,Customer Service Issue,0.6575,US Airways,,TheVoiceofBrian,,0,@USAirways please fix your reservations phone system.  The weather/backup could not possibly be bad for 10 days!  #goodgriefpeople,,2015-02-23 12:57:54 -0800,YouTube.com/VOiceofBrian,Central Time (US & Canada)
569963395652280320,positive,0.6889,,,US Airways,,farrellbone,,0,@USAirways I made it! Thanks for the help!,,2015-02-23 12:53:57 -0800,,
569962709057298432,positive,0.6989,,0.0,US Airways,,ShawnHFoster,,0,@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed,,2015-02-23 12:51:13 -0800,,Central Time (US & Canada)
569961481455976449,neutral,0.6894,,0.0,US Airways,,charmellemaria,,0,"@USAirways is there an additional charge for a golf bag with clubs , shoes, and golf balls, if that's the only piece of luggage you check?","[38.95804042, -77.26190063]",2015-02-23 12:46:21 -0800,"mclean, va",
569961117235191809,negative,0.6863,Flight Booking Problems,0.3493,US Airways,,Danye33,,0,@USAirways I have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help,,2015-02-23 12:44:54 -0800,,Eastern Time (US & Canada)
569961070519050240,negative,1.0,Late Flight,1.0,US Airways,,Jabis4,,0,@USAirways 1-2! Rock hit the plane! In a delay now! Never an easy day with US Airways! Ya never fail to let me down!,,2015-02-23 12:44:43 -0800,VT,Eastern Time (US & Canada)
569960904852312064,negative,1.0,Customer Service Issue,1.0,US Airways,,ElmiraBudMan,,0,@USAirways just an FYI I'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got.,,2015-02-23 12:44:03 -0800,Does it really matter,
569960704717008896,negative,1.0,Lost Luggage,0.6494,US Airways,,Taryn_Sunstrom,,0,@USAirways you guys Cancelled Flightled two of my flights yesterday and I checked the bag to Huntsville and it went missing in Philly.,,2015-02-23 12:43:16 -0800,The Shire,Atlantic Time (Canada)
569960575792504833,neutral,1.0,,,US Airways,,AshMichelle831,,0,"@USAirways if I apply for ur credit card, do you automatically get the companion certificate or do I have to wait for it?",,2015-02-23 12:42:45 -0800,,Eastern Time (US & Canada)
569960024455454721,negative,1.0,Customer Service Issue,1.0,US Airways,,Bachelorsaurus,,0,"@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would.",,2015-02-23 12:40:33 -0800,"Arlington, VA",Quito
569959975566467072,negative,1.0,Customer Service Issue,1.0,US Airways,,ElmiraBudMan,,0,@USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready,,2015-02-23 12:40:22 -0800,Does it really matter,
569959415433965569,negative,0.6702,Flight Attendant Complaints,0.6702,US Airways,,ElmiraBudMan,,0,@USAirways I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short,,2015-02-23 12:38:08 -0800,Does it really matter,
569959393917149189,negative,0.6436,Customer Service Issue,0.3465,US Airways,,letyak,,0,@USAirways our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down.,,2015-02-23 12:38:03 -0800,"Philadelphia, PA",Eastern Time (US & Canada)
569959365236690945,negative,1.0,Bad Flight,0.4039,US Airways,,joyadventuremom,,0,@USAirways I need to speak with a customer service agent today between 5-8pm  I had an unfortunate incident of discrimination today.,,2015-02-23 12:37:56 -0800,,
569958552493793280,negative,1.0,Lost Luggage,1.0,US Airways,,jessicadrew87,,0,@USAirways @CLTDouglas slowest baggage claim ever,,2015-02-23 12:34:42 -0800,North Carolina,Eastern Time (US & Canada)
569958301443739650,negative,1.0,Late Flight,0.3444,US Airways,,FahadHassan,,0,@USAirways Don't blame it on weather. Rep at counter cost me entire day - not weather.  Printed Boarding Pass too Late Flight. #TakeResponsibility,,2015-02-23 12:33:43 -0800,Washington D.C.,Eastern Time (US & Canada)
569957315568394242,negative,1.0,Can't Tell,0.6774,US Airways,,josebenegas,,0,@USAirways too Late Flight.,,2015-02-23 12:29:47 -0800,,Buenos Aires
569956170393194496,negative,1.0,Late Flight,1.0,US Airways,,KingFilson,,0,@USAirways delays due to refueling are out of your control? If that's true I never want to fly US Airways again,,2015-02-23 12:25:14 -0800,,Central Time (US & Canada)
569956147433574401,positive,0.6774,,0.0,US Airways,,redcat255,,0,@USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!),,2015-02-23 12:25:09 -0800,,Eastern Time (US & Canada)
569952376473300992,positive,1.0,,,US Airways,,EmmaJLogue,,0,@USAirways made it! Just! Huge relief - thanks for your help!,,2015-02-23 12:10:10 -0800,,Eastern Time (US & Canada)
569951958552805376,negative,1.0,Lost Luggage,1.0,US Airways,,Little_BeerGirl,,0,@USAirways how about now getting us the rest of our bags please? We only received 2 of 5. Can you help with that?,,2015-02-23 12:08:30 -0800,"ÜT: 42.076557,-76.770488",Eastern Time (US & Canada)
569951021398683650,negative,1.0,Customer Service Issue,0.6722,US Airways,,putajerseyon,,0,@usairways im trying to get my dads wheelchair and no one is answering at Dulles.we have tried to call back on.multiple times,,2015-02-23 12:04:47 -0800,,Eastern Time (US & Canada)
569950785859145728,neutral,1.0,,,US Airways,,DanielleWaugh,,0,"@USAirways It's 838. We boarded and we are waiting now to take off, hopefully.","[39.87010428, -75.2507858]",2015-02-23 12:03:51 -0800,"Portland, Maine",Eastern Time (US & Canada)
569950482665308160,positive,1.0,,,US Airways,,EmmaJLogue,,0,"@USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)",,2015-02-23 12:02:38 -0800,,Eastern Time (US & Canada)
569950215513497601,negative,1.0,Late Flight,1.0,US Airways,,thomashoward88,,0,@USAirways US 728/Feb 21. Arrive 7 hrs Late Flight; checked car seat missing. No replacement available. Has yet to arrive more than 24 hours Late Flightr.,,2015-02-23 12:01:35 -0800,,
569949968750010370,negative,1.0,Lost Luggage,1.0,US Airways,,Taryn_Sunstrom,,0,@USAirways you guys lost my luggage,,2015-02-23 12:00:36 -0800,The Shire,Atlantic Time (Canada)
569949405136232449,negative,0.6417,Late Flight,0.3384,US Airways,,thomashoward88,,0,@USAirways US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr.,,2015-02-23 11:58:21 -0800,,
569949007465844736,negative,0.6749,Customer Service Issue,0.3585,US Airways,,thomashoward88,,0,@USAirways US 728/Feb 21 Hour 6 on plane when US Airways representative Kim Y enters deteriorating picture. Unhelpful with no assurances.,,2015-02-23 11:56:47 -0800,,
569948356933332992,negative,0.6788,Cancelled Flight,0.6788,US Airways,,marvinatorsb,,0,"@USAirways @marvinatorsb thnk you for response,all flights were full, couldn't get out until tmrw, had to Cancelled Flight and go w/other airline",,2015-02-23 11:54:12 -0800,,
569948119712063489,negative,0.6277,Late Flight,0.6277,US Airways,,thomashoward88,,0,@USAirways US 728/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!,,2015-02-23 11:53:15 -0800,,
569947283846004737,neutral,0.6187,,0.0,US Airways,,thomashoward88,,0,"@USAirways US 728. Refuel; we've sat for so long. Pilot announces where the truck is. ""Look, over there to the left!"" Actual announcement.",,2015-02-23 11:49:56 -0800,,
569947048574758912,negative,1.0,Late Flight,0.6629999999999999,US Airways,,EATtoFUEL,,0,@USAirways thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable,,2015-02-23 11:49:00 -0800,VA,
569947033857069057,neutral,0.6582,,0.0,US Airways,,AnnaIntheCity,,0,@USAirways @AmericanAir trying to chg ticket for staff member leaving org before she can fly.We're a nonprofit-can't you make an exception?,,2015-02-23 11:48:56 -0800,Northern Virginia,Eastern Time (US & Canada)
569947001456070656,negative,1.0,Customer Service Issue,1.0,US Airways,,_leekinney,,0,@USAirways How can I speak to a human? Need 2 find bag delayed 2/21. Website and 800 # are telling me 2 different things! Got hung up on 2x,,2015-02-23 11:48:48 -0800,"Philadelphia, PA",Quito
569946740855582722,negative,1.0,Bad Flight,0.6848,US Airways,,thomashoward88,,0,@USAirways US 728. One water run of the planet's smallest water bottles. Applaud you looking out for the environment.,,2015-02-23 11:47:46 -0800,,
569946472751476737,negative,1.0,Late Flight,1.0,US Airways,,thomashoward88,,0,"@USAirways US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles.",,2015-02-23 11:46:42 -0800,,
569945501166133248,neutral,0.7015,,0.0,US Airways,,thomashoward88,,0,"@USAirways US 728 Wait, now a gate opened. Back we go. (Good, maybe we can get off.)",,2015-02-23 11:42:51 -0800,,
569945237025648640,negative,1.0,longlines,0.6701,US Airways,,thomashoward88,,0,"@USAirways US 728 Uh oh, no gate. Now truck will come to us.",,2015-02-23 11:41:48 -0800,,
569945085158264832,negative,0.6632,Can't Tell,0.3368,US Airways,,thomashoward88,,0,"@USAirways US 728 returned to gate to get ""MEL"" sticker. Oh, look. We heard from pilot! No clue what an MEL sticker is. Anyone?",,2015-02-23 11:41:12 -0800,,
569944996616351746,negative,1.0,Customer Service Issue,1.0,US Airways,,Jess_Yoga,,0,@USAirways I spent an hour on the phone with them and got no where at all,,2015-02-23 11:40:50 -0800,Wherever my breath takes me ,Atlantic Time (Canada)
569944514137362432,negative,1.0,Bad Flight,1.0,US Airways,,thomashoward88,,0,"@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment.",,2015-02-23 11:38:55 -0800,,
569944182011379712,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,thomashoward88,,0,"@USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard.",,2015-02-23 11:37:36 -0800,,
569943857418399746,negative,1.0,Customer Service Issue,0.6772,US Airways,,thomashoward88,,0,@USAirways US 728 stated their issues as: no one around to close said door. More strange. Now we're not hearing from pilot for long periods.,,2015-02-23 11:36:19 -0800,,
569943774253621248,negative,1.0,Bad Flight,0.684,US Airways,,ac_choplick,,0,@USAirways Seat 8D on Flight 545 last night is the worst seat I've ever been in.  No leg room! #dividendsmember http://t.co/NUhpLNXRIq,,2015-02-23 11:35:59 -0800,,Hawaii
569943434536091649,negative,1.0,Flight Attendant Complaints,0.6723,US Airways,,Blasterjaxx,,1,@USAirways One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity...,,2015-02-23 11:34:38 -0800,TotalWorldJaxxination,
569943345000280064,negative,0.652,Late Flight,0.342,US Airways,,thomashoward88,,0,"@USAirways US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange.",,2015-02-23 11:34:17 -0800,,
569943328701095937,negative,1.0,Late Flight,1.0,US Airways,,KingFilson,,0,@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing,,2015-02-23 11:34:13 -0800,,Central Time (US & Canada)
569943090766721024,neutral,0.6729,,0.0,US Airways,,thomashoward88,,0,@USAirways US 728 stated their issues as: kept plane on ground to allow connecting passengers from other flight to board. Fine. Understand.,,2015-02-23 11:33:16 -0800,,
569942656522047490,negative,1.0,Customer Service Issue,1.0,US Airways,,BriRose16,,0,"@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic ""sorry"" email back",,2015-02-23 11:31:32 -0800,"Baltimore, MD ",
569942569951600640,negative,1.0,Bad Flight,0.3499,US Airways,,Bachelorsaurus,,0,"@USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules.",,2015-02-23 11:31:12 -0800,"Arlington, VA",Quito
569941616649244673,negative,1.0,Customer Service Issue,0.6532,US Airways,,FahadHassan,,0,@USAirways back in line at terminal because phone guy couldn't help.  One person in front of me 20 min wait again? http://t.co/HQHdAD7fvK,,2015-02-23 11:27:25 -0800,Washington D.C.,Eastern Time (US & Canada)
569941050002972672,negative,1.0,Customer Service Issue,1.0,US Airways,,MediatorTerry,,0,@USAirways So you understand why I'm resorting to Twitter: No help available at  gate while this occurred or by phone afterward.,,2015-02-23 11:25:09 -0800,,
569940989403635712,negative,1.0,Late Flight,1.0,US Airways,,EmmaJLogue,,0,@USAirways going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please!,,2015-02-23 11:24:55 -0800,,Eastern Time (US & Canada)
569940889591795712,negative,1.0,Can't Tell,0.3662,US Airways,,thomashoward88,,0,"@USAirways, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box.",,2015-02-23 11:24:31 -0800,,
569940462678749186,negative,0.7128,Late Flight,0.7128,US Airways,,EmmaJLogue,,0,"@USAirways what's the deal with flight 5268 from DCA to PHL? We boarded on time, left the gate a few mins Late Flight and are now sat on Tarmac?",,2015-02-23 11:22:49 -0800,,Eastern Time (US & Canada)
569939368598753280,negative,1.0,Late Flight,0.7118,US Airways,,Mister617,,0,@USAirways stranding a student trying to get to Birmingham in CLT overnight w/o any help.  You can do better than that.  @av_duffy,"[42.2822248, -71.0378408]",2015-02-23 11:18:29 -0800,@Mister617 follows you,Quito
569939301301153792,negative,0.6563,Customer Service Issue,0.3437,US Airways,,putajerseyon,,0,"@usairways really need help asap, so please make it quick. Thx.",,2015-02-23 11:18:13 -0800,,Eastern Time (US & Canada)
569939286935674880,negative,1.0,Customer Service Issue,0.3422,US Airways,,juliebartz,,0,@USAirways well that is not going to help. I'vebeen on hold over 3 hrs &amp; my client wants his ff nbr in the record he's elite wAA,,2015-02-23 11:18:09 -0800,Shawano WI,Central Time (US & Canada)
569938945871626240,negative,1.0,Lost Luggage,1.0,US Airways,,putajerseyon,,0,@usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me.,,2015-02-23 11:16:48 -0800,,Eastern Time (US & Canada)
569938939122991104,negative,1.0,Late Flight,0.6492,US Airways,,B_Flight5508,,0,"@USAirways 4 segments, 4/4 delayed. Gnv &gt; CTL . CTL &gt; JAN . JAN &gt; CTL . CTL &gt; GNV. My year off from flying with you guys was the way to go.",,2015-02-23 11:16:46 -0800,,Eastern Time (US & Canada)
569938672935546880,negative,1.0,Cancelled Flight,0.3491,US Airways,,KyleHanagami,,0,@USAirways is charging me $200 to NOT take my flight. Lol. That is the last time I fly with them.,,2015-02-23 11:15:43 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569938487920566272,negative,1.0,Lost Luggage,0.6528,US Airways,,johnhughesrocks,,0,@USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on.,,2015-02-23 11:14:59 -0800,,
569938470589718528,negative,0.6615,Bad Flight,0.3409,US Airways,,DanKolbet,,0,"@usairways Row 16, flight 634 today if you're looking for specifics! I can run to Home Depot for the WD40 you if you need.",,2015-02-23 11:14:54 -0800,"Spokane, Washington",Pacific Time (US & Canada)
569938119060955136,negative,1.0,Late Flight,0.6617,US Airways,,DanKolbet,,0,@USAirways seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground!,,2015-02-23 11:13:31 -0800,"Spokane, Washington",Pacific Time (US & Canada)
569937457837273088,negative,0.6667,Can't Tell,0.6667,US Airways,,FaknilO,,0,"@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers.","[33.43588637, -111.99965664]",2015-02-23 11:10:53 -0800,New Mexico,Mountain Time (US & Canada)
569936893325897728,negative,1.0,Late Flight,1.0,US Airways,,FaknilO,,0,@USAirways why let passengers on board when there was an issue? Over an hour &amp; the pilot doesn't know when we'll leave.,"[33.43824974, -111.99987573]",2015-02-23 11:08:38 -0800,New Mexico,Mountain Time (US & Canada)
569936213760716801,negative,1.0,Customer Service Issue,1.0,US Airways,,FahadHassan,,0,@USAirways anyone there to help? Still on hold...,,2015-02-23 11:05:56 -0800,Washington D.C.,Eastern Time (US & Canada)
569935818783125504,negative,1.0,Can't Tell,0.361,US Airways,,Bachelorsaurus,,0,@USAirways oh yay! Now gate agents decide not to deal with upgrade list and just bump up whoever is closest.,,2015-02-23 11:04:22 -0800,"Arlington, VA",Quito
569935639539425280,negative,0.6613,Late Flight,0.6613,US Airways,,reverendvelvet,,0,@USAirways site shows on-time but FlightAware site shows delayed. Trying to decide if I get out in this ice to catch FLT 456 to PHX.,,2015-02-23 11:03:40 -0800,Houston TX,Mountain Time (US & Canada)
569935531213086721,negative,0.6669,Customer Service Issue,0.3532,US Airways,,Jess_Yoga,,0,@USAirways is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given.,,2015-02-23 11:03:14 -0800,Wherever my breath takes me ,Atlantic Time (Canada)
569935522497478656,negative,1.0,Customer Service Issue,0.6832,US Airways,,aepleiss,,0,"@USAirways flights &amp; ""customer relations"" are extremely disappointing. Faced too many problems to type. apology=$25 towards a flight. A JOKE",,2015-02-23 11:03:12 -0800,,
569934782643224576,negative,1.0,Customer Service Issue,1.0,US Airways,,Whitncam,,0,@USAirways sitting here in PHL with all of your rude Customer Service Agents!,,2015-02-23 11:00:15 -0800,,
569933275436707840,negative,1.0,Late Flight,1.0,US Airways,,meganpberger,,0,@USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry,,2015-02-23 10:54:16 -0800,,Quito
569932287380467712,negative,1.0,Customer Service Issue,1.0,US Airways,,FahadHassan,,0,@USAirways now on hold with customer care.  Wonder if someone will pick up the phone before 5pm.,,2015-02-23 10:50:20 -0800,Washington D.C.,Eastern Time (US & Canada)
569932207311048705,negative,1.0,Late Flight,0.6733,US Airways,,jsjonker,,0,@USAirways when will FLT 445 get a gate at DEN? Over 20 minutes waiting with no information.,,2015-02-23 10:50:01 -0800,,
569930403106172928,negative,0.6759,Flight Booking Problems,0.3545,US Airways,,Bachelorsaurus,,0,@USAirways lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. Thanks a lot Asha at DCA.,,2015-02-23 10:42:51 -0800,"Arlington, VA",Quito
569930292024221696,negative,1.0,Late Flight,1.0,US Airways,,RuthieSeale,,0,@USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time.,,2015-02-23 10:42:25 -0800,Aldie va,
569930199036497920,positive,1.0,,,US Airways,,Blasterjaxx,,9,@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! 👍,,2015-02-23 10:42:02 -0800,TotalWorldJaxxination,
569929945331449856,negative,1.0,Bad Flight,0.6688,US Airways,,Bachelorsaurus,,0,"@USAirways usually ""sorry"" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk.",,2015-02-23 10:41:02 -0800,"Arlington, VA",Quito
569929134639611904,negative,0.6837,Late Flight,0.3585,US Airways,,nhbonedoc,,0,@USAirways don't worry. Used own initiative and arriving much earlier than you planned for me,,2015-02-23 10:37:49 -0800,,
569928540004753409,negative,0.6966,Can't Tell,0.6966,US Airways,,ecgetty,,0,@USAirways nice try at the gate making traveler after traveler put bags in the size guide because you oversold.  Sorry #minefits,,2015-02-23 10:35:27 -0800,"wilmington, nc",Eastern Time (US & Canada)
569926843853185024,negative,1.0,Bad Flight,0.6484,US Airways,,marvinatorsb,,0,"@USAirways horrible service, wrong plane arrived, many confirmed passengers could not get on flight we paid for due to lack of seats flight",,2015-02-23 10:28:42 -0800,,
569926412234326016,neutral,1.0,,,US Airways,,athenatrigal,,0,@USAirways trying to book award travel leaving on red-eye Sunday night after midnight. Should I book the date in Sunday or Monday?,,2015-02-23 10:27:00 -0800,,Eastern Time (US & Canada)
569926031542345728,negative,1.0,Customer Service Issue,0.6598,US Airways,,marvinatorsb,,0,"@USAirways booked flight 1mnth ago, seat CONFIRMED, small plane arrived and was not allowed to board bcs no seat, horrible service",,2015-02-23 10:25:29 -0800,,
569925709025509376,negative,1.0,Lost Luggage,1.0,US Airways,,Ward1987M,,0,"@USAirways Very frustrated, checked bag in Logan, was not given a luggage ticket,now luggage is lost &amp; no ownership from @USAirways",,2015-02-23 10:24:12 -0800,,
569923242015764480,positive,1.0,,,US Airways,,electromail,,0,@USAirways They were breathing very heavily. but were super helpful. Thank you.,,2015-02-23 10:14:24 -0800,Watching @Interpol somewhere,Amsterdam
569923163259318274,negative,1.0,Customer Service Issue,1.0,US Airways,,electromail,,0,"@USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody...",,2015-02-23 10:14:05 -0800,Watching @Interpol somewhere,Amsterdam
569922365322338304,positive,0.6513,,0.0,US Airways,,lulainlife,,0,"@USAirways okay, great. Thank you!",,2015-02-23 10:10:55 -0800,"Washington, DC",Eastern Time (US & Canada)
569921842204565504,negative,1.0,Late Flight,0.6723,US Airways,,nhbonedoc,,0,@USAirways now my rebooked connection is delayed.,,2015-02-23 10:08:50 -0800,,
569921840904327168,negative,1.0,Lost Luggage,1.0,US Airways,,Andyba25,,0,@USAirways I am in meetings in California and have no luggage!!,,2015-02-23 10:08:50 -0800,South,
569921757647212544,negative,1.0,Customer Service Issue,1.0,US Airways,,johnhughesrocks,,0,@USAirways And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered?,,2015-02-23 10:08:30 -0800,,
569921646057926656,negative,1.0,Customer Service Issue,1.0,US Airways,,rapidtravelchai,,0,@USAirways any way to get your call center to answer for a OneWorld award? Whenever try system says too busy and disconnect or endless hold,,2015-02-23 10:08:03 -0800,,Eastern Time (US & Canada)
569921267601580032,negative,1.0,Lost Luggage,1.0,US Airways,,johnhughesrocks,,0,@USAirways Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online?,,2015-02-23 10:06:33 -0800,,
569920484856475649,negative,1.0,Customer Service Issue,1.0,US Airways,,taleson2wheels,,0,@USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail,,2015-02-23 10:03:26 -0800,,
569920436466794496,negative,0.6598,Customer Service Issue,0.6598,US Airways,,nhbonedoc,,0,@USAirways how long for a reply,,2015-02-23 10:03:15 -0800,,
569919319821434880,neutral,0.6809,,0.0,US Airways,,mrpearson3rd,,0,@USAirways Bag policy says stroller OR car seat.  We need to bring 2 car seats and 1 stroller.  Should I just call for details?,,2015-02-23 09:58:49 -0800,,
569918035097731072,positive,1.0,,,US Airways,,FitzFrancis,,0,@USAirways it was customer service like I have never seen before!  Kudos to your organization.,,2015-02-23 09:53:42 -0800,,
569917765676601344,negative,1.0,Customer Service Issue,0.6809,US Airways,,jonbrownmusic,,0,@USAirways Who intentionally buys a flight with a 10 hour layover?  And what kind of airline would charge $200 to fix it? Wow... #usairways,,2015-02-23 09:52:38 -0800,New Orleans,
569917692758630400,negative,1.0,Customer Service Issue,1.0,US Airways,,UrbanPranaYoga,,0,@USAirways how do I get a hold of customer service? I've called multiple times &amp; have been on hold for 30+ mins only to have to hang up,,2015-02-23 09:52:21 -0800,"Pittsburgh, PA",
569917431059099648,negative,1.0,Customer Service Issue,1.0,US Airways,,MustSeeItAll_,,0,@USAirways is there a # or a time bracket I can call to fix this problem?I've been attempting to fix this contact information issue for days,,2015-02-23 09:51:18 -0800,NYC // LI ,
569916586682945536,negative,1.0,Customer Service Issue,1.0,US Airways,,Andyba25,,0,@USAirways I called the number and they said no one is available to take my call...guys this is insane,,2015-02-23 09:47:57 -0800,South,
569914295854739456,negative,0.6575,Customer Service Issue,0.6575,US Airways,,jhughes1025,,0,.@USAirways Can't book a flight online or over the phone. Your customer service is usually great -- anything you can do to help?,,2015-02-23 09:38:51 -0800,Washington DC,Alaska
569914076496850945,negative,1.0,Cancelled Flight,0.6714,US Airways,,EdPlotts,,0,"@USAirways / @AmericanAir was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time",,2015-02-23 09:37:58 -0800,Philadelphia,Eastern Time (US & Canada)
569913838746742784,neutral,1.0,,,US Airways,,CatieKriewald,,0,"@USAirways contact via FB messages, Twitter DM or text?",,2015-02-23 09:37:02 -0800,"Stillwater, MN",Central Time (US & Canada)
569912963273879552,negative,1.0,Customer Service Issue,1.0,US Airways,,CatieKriewald,,0,@USAirways called 3x &amp; it says high call volumes call back. At $1 a minute for international calls is there any way someone can contact me?,,2015-02-23 09:33:33 -0800,"Stillwater, MN",Central Time (US & Canada)
569911231705944064,negative,1.0,Customer Service Issue,0.6596,US Airways,,Debbie_GBennett,,0,@USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :(,,2015-02-23 09:26:40 -0800,Indianapolis,Indiana (East)
569911064105754624,negative,1.0,Late Flight,1.0,US Airways,,nhbonedoc,,0,"@USAirways delayed, connection missed, now extended layover how about a lounge pass for PHL. #5077",,2015-02-23 09:26:00 -0800,,
569910971222892545,negative,1.0,Late Flight,0.37,US Airways,,phillipfgo,,0,"@USAirways Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever.",,2015-02-23 09:25:38 -0800,"Cincinnati, OH",
569910571686088704,negative,0.35,Can't Tell,0.35,US Airways,,JKlein126,,0,@USAirways she will be reaching out to you! HARDWORKING mom just trying to do her best!,,2015-02-23 09:24:03 -0800,,
569910441423417345,neutral,1.0,,,US Airways,,ColfaxCapital,,0,"@USAirways great operation you guys are running. More mechanical issues, and now taping piece of plane together LOL http://t.co/I5V9wfbtuE",,2015-02-23 09:23:32 -0800,"39.0708° N, 106.9886° W",Quito
569910410343804928,neutral,0.6593,,,US Airways,,jhughes1025,,0,@USAirways thanks! Any idea when it will be resolved? I'd like to purchase my ticket!,,2015-02-23 09:23:24 -0800,Washington DC,Alaska
569910335353851904,neutral,1.0,,,US Airways,,dtopler,,0,"@USAirways Hi, can you attach my AA FF# 94LXA62 to reservation E2KVM4. Thansk!",,2015-02-23 09:23:07 -0800,"New York, NY",Eastern Time (US & Canada)
569909641129402368,negative,1.0,Customer Service Issue,1.0,US Airways,,bcruz1028,,0,@USAirways When I check online it states status closed. What does this mean? As I have yet been able to reach a live person...,,2015-02-23 09:20:21 -0800,,
569909232696483842,negative,0.6875,Customer Service Issue,0.6875,US Airways,,electromail,,0,@USAirways Your system is affected by the weather?,,2015-02-23 09:18:44 -0800,Watching @Interpol somewhere,Amsterdam
569909058250997760,positive,1.0,,,US Airways,,The_BlueAnchor,,0,@USAirways we called and were able to get rescheduled. Thank you for the quick responses today!!,,2015-02-23 09:18:02 -0800,"Dallas, TX",Central Time (US & Canada)
569908805724712961,negative,1.0,Customer Service Issue,0.3526,US Airways,,juliebartz,,0,@USAirways how do you get your aa frequent flyer number to appear in a USAir reservation?? Frustrating,,2015-02-23 09:17:02 -0800,Shawano WI,Central Time (US & Canada)
569908781720702976,negative,0.6427,Customer Service Issue,0.6427,US Airways,,lulainlife,,0,@USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates??,,2015-02-23 09:16:56 -0800,"Washington, DC",Eastern Time (US & Canada)
569907782108839938,negative,0.9670000000000001,Can't Tell,0.8042,US Airways,negative,mydulcebella,Can't Tell,1,@USAirways / @AmericanAir don't forget without your customers you would be out of business! #epicfail #usairwaysfail,,2015-02-23 09:12:58 -0800,Pennsylvania,Eastern Time (US & Canada)
569907323650633728,neutral,0.6563,,0.0,US Airways,,therealcharlie,,0,@USAirways Hi guys! Are flights 5594 and 3937 still on time? The site and app are both down and I can't check. Thanks!,,2015-02-23 09:11:08 -0800,"Melbourne, Australia",Sydney
569906167947898880,negative,1.0,Can't Tell,1.0,US Airways,,MeeestarCoke,,0,@USAirways @AmericanAir hey since you    f*%#ed my wknd can I have day pass to admirals club or meal coupon or free coke? {blank stare},,2015-02-23 09:06:33 -0800,BK,
569905936980185088,negative,1.0,Customer Service Issue,0.6736,US Airways,,daknadler,,1,@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail,,2015-02-23 09:05:38 -0800,Jacksonville,Eastern Time (US & Canada)
569905899650883585,negative,0.685,Lost Luggage,0.685,US Airways,,Andyba25,,1,"@USAirways I listed my baggage claim number.  Have them call me, my number is on the ticket.  I had to use Lady Speed Stick this morning.",,2015-02-23 09:05:29 -0800,South,
569905773276307457,negative,1.0,Lost Luggage,0.6735,US Airways,,acnewsguy,,0,@USAirways Another dead end.  They only handle AA L&amp;F.  They gave me the same failed # I already had. 610-362-7498(99) VM full.  #lost,,2015-02-23 09:04:59 -0800,"New Haven, CT",Mountain Time (US & Canada)
569905559652012032,negative,1.0,Flight Attendant Complaints,0.6608,US Airways,,mydulcebella,,0,@USAirways  Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail,,2015-02-23 09:04:08 -0800,Pennsylvania,Eastern Time (US & Canada)
569904589010575360,positive,0.7059,,0.0,US Airways,,steve_muns,,0,@USAirways over the phone. I called the 6170 number and she picked up almost immediately.,,2015-02-23 09:00:16 -0800,"Washington, DC",Eastern Time (US & Canada)
569903725449322496,neutral,0.6838,,,US Airways,,HutchinsJim,,0,"@USAirways @HutchinsJim Yes, I made the flight and got my workout in too.",,2015-02-23 08:56:51 -0800,"Carmel, IN",Atlantic Time (Canada)
569903376583913472,positive,0.6882,,,US Airways,,The_BlueAnchor,,0,@USAirways 603 &amp; 2705 DFW to PSP thank you!,,2015-02-23 08:55:27 -0800,"Dallas, TX",Central Time (US & Canada)
569902284710084608,positive,0.6392,,,US Airways,,ChrisClark09,,0,@USAirways 1899. Thanks,,2015-02-23 08:51:07 -0800,Mentor/Columbus,Eastern Time (US & Canada)
569900620095856640,negative,0.6146,Flight Booking Problems,0.3125,US Airways,,cookyvonne,,0,@USAirways what's going on with your website &amp; mobile app??? Help!!!,,2015-02-23 08:44:30 -0800,,
569899859995693056,negative,0.6391,Can't Tell,0.6391,US Airways,,MediatorTerry,,0,@USAirways We have submitted the customer relations form and await your response!,,2015-02-23 08:41:29 -0800,,
569899859161026560,negative,1.0,Customer Service Issue,1.0,US Airways,,electromail,,0,"@USAirways That is the height of rudeness, and without question the worst customer service I have ever experienced.",,2015-02-23 08:41:29 -0800,Watching @Interpol somewhere,Amsterdam
569899709734752256,negative,1.0,Customer Service Issue,0.6838,US Airways,,electromail,,0,@USAirways I NEED TO *SPEAK* TO SOMEBODY ABOUT A RESERVATION. As in talk to a human being. Yet your computer system puts the phone down on,,2015-02-23 08:40:53 -0800,Watching @Interpol somewhere,Amsterdam
569899203339657217,neutral,0.6596,,0.0,US Airways,,mattiasskovhoej,,0,@USAirways Will you pick up your phone then?,,2015-02-23 08:38:52 -0800,Danmark,Copenhagen
569899102198206464,negative,1.0,Bad Flight,0.3621,US Airways,,daknadler,,0,@USAirways : Premier provider of missed connections! #usairwaysfail,,2015-02-23 08:38:28 -0800,Jacksonville,Eastern Time (US & Canada)
569898346036404224,negative,0.6739,Customer Service Issue,0.6739,US Airways,,TheRealChrisCin,,0,"@USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times",,2015-02-23 08:35:28 -0800,"Richmond, VA",Central Time (US & Canada)
569897798692286465,negative,1.0,Bad Flight,0.6478,US Airways,,StevenS_CG,,0,@USAirways thanks for a subpar travel experience and it's not even over yet #stepitup,"[33.43790009, -111.99746652]",2015-02-23 08:33:18 -0800,"Carlsbad, CA",
569897573294743552,positive,1.0,,,US Airways,,steve_muns,,0,@USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks!,,2015-02-23 08:32:24 -0800,"Washington, DC",Eastern Time (US & Canada)
569896616322334720,negative,1.0,Customer Service Issue,1.0,US Airways,,hannah_rose22,,0,"@USAirways is struggling. had me on hold for 25 minutes, kicked me back to the start, then said they couldnt handle the amount of calls",,2015-02-23 08:28:36 -0800,Colorado ,Mountain Time (US & Canada)
569896241196339201,negative,1.0,Lost Luggage,0.6743,US Airways,,Andyba25,,0,@USAirways no you call me.,,2015-02-23 08:27:06 -0800,South,
569895538910498817,negative,1.0,Lost Luggage,0.677,US Airways,,_Leycar,,0,@USAirways they told me to call back Late Flightr,,2015-02-23 08:24:19 -0800,,Eastern Time (US & Canada)
569895100526039040,negative,1.0,Flight Booking Problems,0.6495,US Airways,,dan3598328,,0,@USAirways i will be Cancelled Flighting my us airways credit card and choosing other airlines after my experience this week.,,2015-02-23 08:22:34 -0800,"Hillsborough, New Jersey",Eastern Time (US & Canada)
569894983265710081,neutral,0.6696,,,US Airways,,The_BlueAnchor,,0,"@USAirways thank you, but it says the website is down",,2015-02-23 08:22:06 -0800,"Dallas, TX",Central Time (US & Canada)
569894449922252800,negative,1.0,Customer Service Issue,1.0,US Airways,,EmilyRadtke_99,,0,"@USAirways I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule",,2015-02-23 08:19:59 -0800,go central ,
569894295953645568,negative,1.0,Late Flight,0.3407,US Airways,,fcutitta,,0,@USAirways Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr,"[35.21843964, -80.94253029]",2015-02-23 08:19:22 -0800,"Wayland, MA USA",Eastern Time (US & Canada)
569894100649947136,negative,1.0,Customer Service Issue,1.0,US Airways,,ChrisClark09,,2,@USAirways website isnt working and I cant talk to any1 on the phone to check flight status out of dfw. Roads are awful and cant get there,,2015-02-23 08:18:36 -0800,Mentor/Columbus,Eastern Time (US & Canada)
569894035797753856,negative,1.0,Cancelled Flight,0.6373,US Airways,,eozonian,,0,@USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip.,,2015-02-23 08:18:20 -0800,TLH,
569893878536527872,negative,1.0,Cancelled Flight,1.0,US Airways,,steve_muns,,0,@USAirways If my flight is going to be Cancelled Flightled every week I might as well be in business class.,,2015-02-23 08:17:43 -0800,"Washington, DC",Eastern Time (US & Canada)
569893554753040386,negative,1.0,Cancelled Flight,1.0,US Airways,,steve_muns,,0,@USAirways 2102 DCA-BOS. Cancelled Flightled after making us wait over an hour. If I fly USAir every week can you upgrade my status proactively?,,2015-02-23 08:16:26 -0800,"Washington, DC",Eastern Time (US & Canada)
569892553690124288,positive,1.0,,,US Airways,,AraeB,,0,@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!,,2015-02-23 08:12:27 -0800,east coast,
569892413235294208,negative,1.0,Customer Service Issue,0.6526,US Airways,,tannapistolis,,0,@USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too,,2015-02-23 08:11:54 -0800,,Eastern Time (US & Canada)
569891350302367745,negative,1.0,Cancelled Flight,1.0,US Airways,,K31RRY,,0,"@USAirways Going to Manchester, UK now i'm going to miss a wedding. You going to rebook that too? Why have you chosen to Cancelled Flight my flight??",,2015-02-23 08:07:40 -0800,Sheffield,
569891260405665792,negative,1.0,Lost Luggage,0.6555,US Airways,,CatieKriewald,,0,@USAirways if you DM me we can take this offline. Would love more info on location of lost bags. Any help is appreciated.,,2015-02-23 08:07:19 -0800,"Stillwater, MN",Central Time (US & Canada)
569890430893993986,negative,1.0,Lost Luggage,1.0,US Airways,,CatieKriewald,,0,"@USAirways thanx but this isn't my first rodeo. Done &amp; done yesterday. No results or comm, unless u count status: bags lost &amp; claim filed.",,2015-02-23 08:04:01 -0800,"Stillwater, MN",Central Time (US & Canada)
569890311608111105,negative,1.0,Customer Service Issue,1.0,US Airways,,acnewsguy,,0,@USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com,,2015-02-23 08:03:32 -0800,"New Haven, CT",Mountain Time (US & Canada)
569890309624082432,negative,1.0,Bad Flight,0.7038,US Airways,,ThisGuyShaun,,0,@USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room.,,2015-02-23 08:03:32 -0800,,
569890152832749568,negative,1.0,Late Flight,1.0,US Airways,,steve_muns,,0,@USAirways or how about power outlets at your seat if you're gonna keep us siting here forever?,,2015-02-23 08:02:55 -0800,"Washington, DC",Eastern Time (US & Canada)
569889475658178560,negative,1.0,Customer Service Issue,1.0,US Airways,,BriRose16,,0,@USAirways I would appreciate a call regarding a HORRIBLE experience I had with a gate agent. Was on hold for 39 min and then hung on me.,,2015-02-23 08:00:13 -0800,"Baltimore, MD ",
569888762982850560,neutral,0.6578,,0.0,US Airways,,MustSeeItAll_,,0,"@USAirways I understand that, and when I'm attempting to change the information so they are identical, it tells me to call a #",,2015-02-23 07:57:23 -0800,NYC // LI ,
569888646633017344,negative,1.0,Late Flight,1.0,US Airways,,Tasil2005,,0,@USAirways What is going on with flight 1826 from PHL to PHX? 10 mins to estimated departure nobody has board and no update.,,2015-02-23 07:56:56 -0800,,
569887957810864129,negative,1.0,Lost Luggage,1.0,US Airways,,_Leycar,,0,@USAirways but my bag is still missing,,2015-02-23 07:54:11 -0800,,Eastern Time (US & Canada)
569887533267611648,negative,0.8563,Late Flight,0.5938,US Airways,negative,ConstanceSCHERE,Late Flight,0,@USAirways Seriously doubt that as I am still sitting inside at the gate.,"[39.8805621, -75.23893393]",2015-02-23 07:52:30 -0800,"Boston, MA",Atlantic Time (Canada)
569886919833874432,negative,1.0,Customer Service Issue,0.6826,US Airways,,dan3598328,,0,"@USAirways Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted.  No meal voucher?",,2015-02-23 07:50:04 -0800,"Hillsborough, New Jersey",Eastern Time (US & Canada)
569886537128632320,negative,1.0,Cancelled Flight,0.6967,US Airways,,TheRealChrisCin,,0,"@USAirways flight US1562 from RIC2DFW was Cancelled Flightled yesterday &amp; I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer...",,2015-02-23 07:48:33 -0800,"Richmond, VA",Central Time (US & Canada)
569885003020181504,neutral,1.0,,,US Airways,,MeeestarCoke,,0,"@USAirways @AmericanAir taking off now. if I don't have a private jet to bora bora by the time I land, I'm calling Oprah",,2015-02-23 07:42:27 -0800,BK,
569884559380238336,negative,1.0,Customer Service Issue,1.0,US Airways,,MeeestarCoke,,0,"@USAirways @AmericanAir call the number listed? sure! by next Friday, I should get a real live person on the line http://t.co/8TJUuM22dD",,2015-02-23 07:40:41 -0800,BK,
569884071758835712,negative,1.0,Cancelled Flight,1.0,US Airways,,eozonian,,0,@USAirways thanks for Cancelled Flighting flight 5097 today. Now missing required training. Not a happy customer.,,2015-02-23 07:38:45 -0800,TLH,
569884052758659072,negative,1.0,Can't Tell,1.0,US Airways,,sydlisterney,,0,@USAirways Strike Three!!! You guys suck!!!,,2015-02-23 07:38:40 -0800,babynole'18,Quito
569883910735159297,negative,1.0,Cancelled Flight,0.3441,US Airways,,jamescav25,,0,"@USAirways 2 days in a row, not buying it. I suggest you review your policy w respect to unaccompanied minors, should have had a seat on Sun",,2015-02-23 07:38:06 -0800,"Des Moines, IA",
569883672679215104,negative,0.716,Flight Booking Problems,0.3609,US Airways,,MeeestarCoke,,0,@USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1,,2015-02-23 07:37:10 -0800,BK,
569883558749335552,negative,1.0,Flight Booking Problems,1.0,US Airways,,adamrdodd,,0,"@USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited.",,2015-02-23 07:36:42 -0800,"Newark, DE",
569883376041250816,negative,1.0,Late Flight,1.0,US Airways,,ezemanalyst,,0,"@USAirways 8 hour delay pho-mia, your airline is bad and getting worse, Foolish for american to merge.  You treat your customers like crap",,2015-02-23 07:35:59 -0800,,
569883285989531649,negative,1.0,Customer Service Issue,1.0,US Airways,,MeeestarCoke,,0,@USAirways @AmericanAir 28 hours Late Flightr still no email. work supervisor needs documentation to approve last minute vacation day request,,2015-02-23 07:35:37 -0800,BK,
569882980992335872,negative,0.6987,Customer Service Issue,0.6987,US Airways,,MeeestarCoke,,0,@USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary/confirmation email to be sent,,2015-02-23 07:34:25 -0800,BK,
569882442129133568,negative,1.0,Cancelled Flight,1.0,US Airways,,Allmyvacations,,0,@USAirways here's to sitting on hold for 4 hrs flight Cancelled Flighted and they disconnect twice. #fend4urself #stranded #diverted,,2015-02-23 07:32:16 -0800,Stafford VA,
569882324713783296,negative,1.0,Cancelled Flight,1.0,US Airways,,K31RRY,,0,"@USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!",,2015-02-23 07:31:48 -0800,Sheffield,
569881123741937664,negative,0.6522,Flight Booking Problems,0.337,US Airways,,bdaneu,,0,@USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco,,2015-02-23 07:27:02 -0800,,Eastern Time (US & Canada)
569881062169567232,negative,1.0,Late Flight,1.0,US Airways,,_Leycar,,0,@USAirways no my flight plans have been delayed until tuesday due to your computer crash,,2015-02-23 07:26:47 -0800,,Eastern Time (US & Canada)
569880207911460864,negative,1.0,Late Flight,0.6976,US Airways,,ConstanceSCHERE,,0,@USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!,,2015-02-23 07:23:24 -0800,"Boston, MA",Atlantic Time (Canada)
569880100218544128,negative,0.6507,Bad Flight,0.3275,US Airways,,MeeestarCoke,,0,"@USAirways @AmericanAir ""ma'am the doors close 10 mins prior to departure"" ""but I was here 20 mins before?!?"" laughter from the 2 agents",,2015-02-23 07:22:58 -0800,BK,
569879818063507457,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,MeeestarCoke,,0,"@USAirways @AmericanAir at 9:05am after the plane left: ""why were there no agents and why were the doors closed so early?""",,2015-02-23 07:21:51 -0800,BK,
569879601784041472,negative,1.0,Customer Service Issue,0.3511,US Airways,,Isqrdisnegativ1,,0,@USAirways I called more than 25 times to redeem mile points and can't get through.  You advertise the miles but make them very hard to use!,,2015-02-23 07:20:59 -0800,,
569879100971753472,negative,1.0,Can't Tell,0.3617,US Airways,,MeeestarCoke,,0,"@USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents",,2015-02-23 07:19:00 -0800,BK,
569878754551599104,negative,1.0,Lost Luggage,1.0,US Airways,,bcruz1028,,0,@USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest.,,2015-02-23 07:17:37 -0800,,
569878117583622145,positive,1.0,,,US Airways,,miscgal,,0,@USAirways Thanks for the information!,,2015-02-23 07:15:05 -0800,,Tehran
569876325588197377,neutral,1.0,,,US Airways,,NathanOKIE,,0,@USAirways @AmericanAir I need to move a reservation due to weather in the middle part of the U.S.  I would like to change departing airport,,2015-02-23 07:07:58 -0800,,Hawaii
569874973021622272,positive,1.0,,,US Airways,,FitzFrancis,,0,@USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!,,2015-02-23 07:02:35 -0800,,
569874944282234880,negative,1.0,Late Flight,1.0,US Airways,,tjmurphy24_law,,0,@USAirways thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! #fast,,2015-02-23 07:02:29 -0800,Terrace Park OH,
569874553175810050,negative,1.0,Customer Service Issue,0.6923,US Airways,,MustSeeItAll_,,0,@USAirways getting extremely frustrated w/ the phone/online service for merging frequent flyer miles.,,2015-02-23 07:00:55 -0800,NYC // LI ,
569873968175259650,negative,1.0,Customer Service Issue,0.68,US Airways,,jamescav25,,0,@USAirways already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this.,,2015-02-23 06:58:36 -0800,"Des Moines, IA",
569873190190600192,neutral,0.6716,,0.0,US Airways,,NathanOKIE,,0,@USAirways @AmericanAir can someone help me with some travel issues today?,,2015-02-23 06:55:30 -0800,,Hawaii
569873091763032065,negative,1.0,Late Flight,0.672,US Airways,,ConstanceSCHERE,,0,"@USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable.","[39.88116058, -75.24031037]",2015-02-23 06:55:07 -0800,"Boston, MA",Atlantic Time (Canada)
569871932251729920,neutral,1.0,,,US Airways,,LarrySandeen,,0,"@USAirways There is nothing on my USAir CC at this point, but the email stated I would be charged.  Thanks for the reply.","[0.0, 0.0]",2015-02-23 06:50:31 -0800,Southeastern Pennsylvania USA,
569870924410970112,negative,1.0,Can't Tell,0.6826,US Airways,,ashwatson3,,0,@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly,,2015-02-23 06:46:30 -0800,,
569870657246404608,negative,1.0,Flight Attendant Complaints,0.6869,US Airways,,ashwatson3,,0,"@USAirways i have never been treated so poorly by an airline in my life, as a military family we do alot of flying..",,2015-02-23 06:45:27 -0800,,
569870445710671872,negative,1.0,Customer Service Issue,0.6759999999999999,US Airways,,LarrySandeen,,0,@USAirways @AmericanAir - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning.,"[0.0, 0.0]",2015-02-23 06:44:36 -0800,Southeastern Pennsylvania USA,
569870442388983808,negative,1.0,Customer Service Issue,0.6902,US Airways,,ashwatson3,,0,@USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date,,2015-02-23 06:44:35 -0800,,
569870374638235649,neutral,0.6771,,0.0,US Airways,,heatherjpitcher,,0,@USAirways &amp; @AmericanAir what are your weight restrictions for carry on luggage? Can find measurements but not weight restrictions. TIA,,2015-02-23 06:44:19 -0800,,Quito
569870248779902976,negative,1.0,Cancelled Flight,0.6866,US Airways,,ashwatson3,,0,@USAirways i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now....,,2015-02-23 06:43:49 -0800,,
569870128915083264,negative,1.0,Customer Service Issue,1.0,US Airways,,AFord1358,,0,@USAirways I've been on hold for 30 minutes and counting. #unacceptable,,2015-02-23 06:43:21 -0800,,Central Time (US & Canada)
569870036992593920,negative,1.0,Cancelled Flight,1.0,US Airways,,LarrySandeen,,0,@USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM,"[0.0, 0.0]",2015-02-23 06:42:59 -0800,Southeastern Pennsylvania USA,
569870007368331264,negative,1.0,Can't Tell,0.35200000000000004,US Airways,,ashwatson3,,0,@USAirways I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids,,2015-02-23 06:42:52 -0800,,
569869978217914368,negative,1.0,Customer Service Issue,1.0,US Airways,,bcruz1028,,0,"@USAirways Will tweet all day until I get 
a live cust rep. I will make sure the world knows you don't care about your customers health.",,2015-02-23 06:42:45 -0800,,
569869163029762048,positive,1.0,,,US Airways,,jcsolomons,,0,@USAirways Thank you.,,2015-02-23 06:39:30 -0800,"Boston, MA",Quito
569867947130421249,neutral,0.6629,,0.0,US Airways,,DonIrvine,,0,@USAirways 4473.  She just called to say it's a runway clearing problem of all things.,,2015-02-23 06:34:40 -0800,Washington DC,Eastern Time (US & Canada)
569866875452203010,negative,1.0,Late Flight,1.0,US Airways,,ConstanceSCHERE,,0,@USAirways Decided to be a good sport and give you guys another shot. Flight delayed. Again.,"[39.88024969, -75.2363937]",2015-02-23 06:30:25 -0800,"Boston, MA",Atlantic Time (Canada)
569866461172387841,negative,1.0,Customer Service Issue,0.6919,US Airways,,MeeestarCoke,,0,@USAirways @AmericanAir on hold for 8 hours yesterday w/o speaking to an agent on hold again w/ 2 phones ~30 mins let the bashing begin...,,2015-02-23 06:28:46 -0800,BK,
569866081164111873,neutral,1.0,,,US Airways,,The_BlueAnchor,,0,@USAirways will all flights out of DFW be Cancelled Flightled today?,,2015-02-23 06:27:16 -0800,"Dallas, TX",Central Time (US & Canada)
569865823415902208,neutral,1.0,,,US Airways,,ttorabisu,,0,@USAirways can you add my KTN to an existing reservation?,,2015-02-23 06:26:14 -0800,ATL | DTW | NRT,
569865637666930688,negative,1.0,longlines,0.6708,US Airways,,macaliciousmac,,0,@USAirways please fix the very unproductive check in process at @DCA. 20 check in stations and 2 people working them. What a total mess!!!!,,2015-02-23 06:25:30 -0800,earth for now,Eastern Time (US & Canada)
569864720305553409,negative,0.6523,Can't Tell,0.6523,US Airways,,jcsolomons,,0,@USAirways I will. Is it down or is just me?,,2015-02-23 06:21:51 -0800,"Boston, MA",Quito
569863183961165826,neutral,0.6775,,0.0,US Airways,,BSmithwood,,0,@USAirways I'm supposed to fly through Dallas. Can you help me get a new itinerary?,,2015-02-23 06:15:45 -0800,"Boston, MA",
569862572540878848,positive,1.0,,,US Airways,,JOHN_TURNER_JR,,0,@USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService,,2015-02-23 06:13:19 -0800,"Mobile, Alabama, US",Central Time (US & Canada)
569861759240171522,positive,1.0,,,US Airways,,jsilver76,,0,@USAirways Thanks!,,2015-02-23 06:10:05 -0800,,Eastern Time (US & Canada)
569860355746213893,negative,1.0,Can't Tell,0.37799999999999995,US Airways,,JKlein126,,4,@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight,,2015-02-23 06:04:30 -0800,,
569857037477158912,negative,1.0,Can't Tell,0.6732,US Airways,,StephanSDalal,,0,"@USAirways: I relied on US Airways, and that was my mistake. Awful customer experience.",,2015-02-23 05:51:19 -0800,,
569856874604048385,negative,1.0,Customer Service Issue,0.6952,US Airways,,jcsolomons,,0,@USAirways Thank you. The website crashing for me.,,2015-02-23 05:50:40 -0800,"Boston, MA",Quito
569854370726064132,negative,1.0,Cancelled Flight,0.3373,US Airways,,XtianinNYC,,0,"@USAirways. On hold 2hrs after my flight was Cancelled Flightled &amp; ""Anthony"" was beyond rude and not helpful! @AmericanAir they're weighing you down.",,2015-02-23 05:40:44 -0800,,Eastern Time (US & Canada)
569852380327612416,negative,1.0,Late Flight,1.0,US Airways,,corybronze,,0,"@USAirways Will the nightmare ever end? Just found out our flight today is delayed due to ""ground handling delays affecting a prior flight.""",,2015-02-23 05:32:49 -0800,,
569850182784966656,positive,1.0,,,US Airways,,TeaMontgomery,,0,@USAirways is alright with me. Please give Scott F at BDL a bonus for excellent customer service,,2015-02-23 05:24:05 -0800,Nube de la Reign,Eastern Time (US & Canada)
569849295786127360,negative,0.6452,Can't Tell,0.6452,US Airways,,daknadler,,0,"@USAirways : When You've Got to Get There, We've Got Excuses! #usairwaysfail",,2015-02-23 05:20:34 -0800,Jacksonville,Eastern Time (US & Canada)
569849281533874176,neutral,0.7006,,0.0,US Airways,,LaurenCarrot,,0,"@USAirways I'm referring to email like this.  Just tell people when they GET the upgrade. Otherwise, we know already. http://t.co/N8UvCLMADA","[33.6424884, -84.4325976]",2015-02-23 05:20:30 -0800,Your Dreams,
569848398129565696,negative,1.0,Lost Luggage,0.6609,US Airways,,klink1015,,0,"@USAirways first, luggage got stuck in a different city, now I get them back today &amp; one of your employees stole a pair of gloves from me!",,2015-02-23 05:17:00 -0800,New York,
569846619996360704,neutral,1.0,,,US Airways,,Plopadiddy,,0,"@USAirways  I just reserved a flight with my companion certificate, where do I mail the certificate for verification???? THX!!!",,2015-02-23 05:09:56 -0800,,Hawaii
569844919617101824,neutral,1.0,,,US Airways,,jsilver76,,0,"@USAirways Do your flight schedules to - from Quintana Roo, Mexico reflect their newly adopted time zone change to EST?",,2015-02-23 05:03:10 -0800,,Eastern Time (US & Canada)
569844782702338048,negative,1.0,Customer Service Issue,1.0,US Airways,,MadameMoodle,,0,@USAirways sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown http://t.co/Pw1eudlcZg,"[21.15194085, -86.82443877]",2015-02-23 05:02:38 -0800,"Sacramento, CA 95864",Pacific Time (US & Canada)
569844191938908160,neutral,0.6421,,0.0,US Airways,,daknadler,,0,@USAirways : Maybe You Should Drive #usairwaysfail,,2015-02-23 05:00:17 -0800,Jacksonville,Eastern Time (US & Canada)
569843749230133248,negative,0.6458,Can't Tell,0.6458,US Airways,,daknadler,,1,@USAirways : We Suck -- And Pass the Savings on to Us! #usairwaysfail,,2015-02-23 04:58:31 -0800,Jacksonville,Eastern Time (US & Canada)
569843142830071808,neutral,0.6458,,,US Airways,,PeterPiatetsky,,0,@USAirways thank you for the apology,,2015-02-23 04:56:07 -0800,Nebraska,Eastern Time (US & Canada)
569842257588846592,negative,0.6713,Customer Service Issue,0.6713,US Airways,,jcsolomons,,0,@USAirways Can you help me with a refund.  the phone guy couldn't help.  The website won't let me submit a reply.,,2015-02-23 04:52:36 -0800,"Boston, MA",Quito
569841949185839104,negative,1.0,Late Flight,1.0,US Airways,,daknadler,,0,@USAirways We take Late Flight to a whole new level!,,2015-02-23 04:51:22 -0800,Jacksonville,Eastern Time (US & Canada)
569837569392967680,positive,1.0,,,US Airways,,hegshmeg,,0,“@USAirways: @hegshmeg O” thank you for that elaborate response,,2015-02-23 04:33:58 -0800,los angeles ca,Pacific Time (US & Canada)
569833680316829696,negative,1.0,Can't Tell,0.6702,US Airways,,pantsasnapkins,,0,@USAirways You guys are screwing up my trip. Thanks for nothing. #lazy,,2015-02-23 04:18:31 -0800,"The Specific Ocean
",
569832968954499072,neutral,0.6655,,0.0,US Airways,,jcsolomons,,0,@USAirways Is your refund system down?,,2015-02-23 04:15:41 -0800,"Boston, MA",Quito
569827255653941248,negative,1.0,Lost Luggage,0.6669,US Airways,,Keri_Everhart,,0,@usairways Seriously. This is ridiculous. I shouldn't have to wait a hour for my luggage after I land. #wtf,,2015-02-23 03:52:59 -0800,"NC, USA",Eastern Time (US & Canada)
569827206928715776,neutral,1.0,,,US Airways,,SmileyNthahood,,0,"That's not the case.. They sent me a email with a link, I'll show you.. @USAirways http://t.co/hb799CCo0t",,2015-02-23 03:52:47 -0800,,Pacific Time (US & Canada)
569825936788598786,negative,1.0,Lost Luggage,0.6806,US Airways,,Keri_Everhart,,0,@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome,,2015-02-23 03:47:44 -0800,"NC, USA",Eastern Time (US & Canada)
569825133705216001,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,KAhax,,0,@USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail,"[40.49569523, -80.24513477]",2015-02-23 03:44:33 -0800,,
569824422279950336,negative,0.6699,Customer Service Issue,0.3411,US Airways,,earthXplorer,,1,@USAirways hello??? Anyone there?,,2015-02-23 03:41:43 -0800,"Miami, Fl. USA",Eastern Time (US & Canada)
569822645065093121,negative,1.0,Customer Service Issue,0.6592,US Airways,,notmakefriends,,0,@USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed,,2015-02-23 03:34:40 -0800,"Sherman Oaks, CA",Pacific Time (US & Canada)
569821862873726976,negative,0.6679,Bad Flight,0.6679,US Airways,,Peakway3,,0,"@USAirways Raleigh to Chicago and no #firstclass upgrade. Must be flying AA 'the screw USAir Elite, after we bailed them out' Airline",,2015-02-23 03:31:33 -0800,North Carolina,
569820790905970688,negative,1.0,Late Flight,0.6875,US Airways,,sheilafmaguire,,0,"@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside &amp; out. #NotHappy","[36.11203645, -115.17712729]",2015-02-23 03:27:17 -0800,"Scituate, MA",Eastern Time (US & Canada)
569817859406352384,negative,1.0,Customer Service Issue,0.6419,US Airways,,patrickcota5,,0,@USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!!,,2015-02-23 03:15:39 -0800,,
569817051482726400,negative,1.0,Customer Service Issue,1.0,US Airways,,patrickcota5,,0,"@USAirways so she has to take a Late Flightr flight booked by her corporate (Disney) travel dept, as your agent offered little help",,2015-02-23 03:12:26 -0800,,
569815690531758082,negative,1.0,Customer Service Issue,0.3511,US Airways,,patrickcota5,,0,@USAirways your computer system went down ok that is understandable but the agents make it worse by not helping her or anyone else,,2015-02-23 03:07:01 -0800,,
569815061440679937,negative,1.0,Customer Service Issue,0.6322,US Airways,,patrickcota5,,0,"@USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise",,2015-02-23 03:04:31 -0800,,
569810990189191168,negative,1.0,Lost Luggage,0.6587,US Airways,,BarrelAgedElle,,0,@USAirways Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes Late Flightr,,2015-02-23 02:48:21 -0800,Boston,Central Time (US & Canada)
569810057795391488,negative,1.0,Customer Service Issue,1.0,US Airways,,SophAustenSneak,,0,"@USAirways. wow, awful customer service.",,2015-02-23 02:44:38 -0800,London,London
569802676914909184,negative,1.0,Can't Tell,1.0,US Airways,,tessabusenius,,0,@USAirways merging with American will negatively affect your quality and integrity. I will no longer fly with you because of it.,,2015-02-23 02:15:19 -0800,Edmonton,
569783738210525184,negative,0.7009,Customer Service Issue,0.7009,US Airways,,TravelingProf,,0,@USAirways How many agents do you have working to handle the thousands of calls?,,2015-02-23 01:00:03 -0800,"Great Barrington, MA",Eastern Time (US & Canada)
569777311475765248,positive,1.0,,,US Airways,,Logunov_Daniil,,0,@USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)🙏🙏🙏,,2015-02-23 00:34:31 -0800,"Russia, Россия",Abu Dhabi
569776946365620224,negative,1.0,Late Flight,1.0,US Airways,,earthXplorer,,0,@USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you.,,2015-02-23 00:33:04 -0800,"Miami, Fl. USA",Eastern Time (US & Canada)
569775147919372288,neutral,0.6879,,,US Airways,,m_appel,,0,"@USAirways 4469, thank you for asking.",,2015-02-23 00:25:55 -0800,Washington DC ,Central Time (US & Canada)
569772867774230528,negative,1.0,Customer Service Issue,0.6559,US Airways,,rmb1213,,0,@USAirways three hour wait and counting waiting for reservations on the phone. Are you serious!?,,2015-02-23 00:16:52 -0800,"Blackwood, NJ",Central Time (US & Canada)
569771711408644096,positive,1.0,,,US Airways,,jakenemmasmom,,0,@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.,,2015-02-23 00:12:16 -0800,,
569771270839013376,negative,1.0,Late Flight,1.0,US Airways,,jakenemmasmom,,0,@USAirways What a mess caused by the computer systems. Flight 719 in 3 hours Late Flight and now no gate for us. Est 26 min wait.,,2015-02-23 00:10:31 -0800,,
569764668366938112,negative,1.0,Customer Service Issue,1.0,US Airways,,TarpsTwin,,0,"@USAirways Storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again.","[0.0, 0.0]",2015-02-22 23:44:17 -0800,"Washington, DC",
569763137819267072,negative,1.0,Lost Luggage,1.0,US Airways,,Andyba25,,0,@USAirways you guys have my luggage in San Jose and were supposed to deliver it to my hotel hours ago!! Please contact me.,,2015-02-22 23:38:12 -0800,South,
569762394169221121,negative,1.0,Can't Tell,1.0,US Airways,,rossj987,,0,@USAirways I've flown 6 figured worth of miles in my lifetime.  This was my first and last ever flight on US Airways,,2015-02-22 23:35:15 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569760267485122560,negative,1.0,Late Flight,0.6659999999999999,US Airways,,JackieSeigel,,0,@USAirways pls get me back to Tallahassee:( no one should ever have to be stranded in Gainesville for this long😒,,2015-02-22 23:26:48 -0800,,Central Time (US & Canada)
569760231846072321,negative,1.0,Can't Tell,0.3659,US Airways,,rossj987,,0,@USAirways your a miserable airline and your loss of revenue is a reflection of that.  Go extinct.  A merger only delays the inevitable,,2015-02-22 23:26:39 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569760128343220224,negative,1.0,Can't Tell,0.6739,US Airways,,rossj987,,0,@USAirways What was the point of the merger?  Why not just go out of business if your not turning a profit anymore?,,2015-02-22 23:26:14 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569759999083171840,negative,0.6697,Can't Tell,0.3394,US Airways,,rossj987,,0,@USAirways I love how just to give feedback to this link I have to fill out all my personal info on a form.  You guys are the best :),,2015-02-22 23:25:44 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569759558777892864,negative,1.0,Customer Service Issue,1.0,US Airways,,mcarroll_,,0,@USAirways Finally got ahold of an Agent after another hour. Thanks for the follow up.  Recommend a call back feature.,,2015-02-22 23:23:59 -0800,Washington D.C.,Eastern Time (US & Canada)
569759459632750592,negative,1.0,Can't Tell,0.3604,US Airways,,rossj987,,0,@USAirways IS THIS RINGLING BROTHERS BARNUM AND BAILEY???  SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR???,,2015-02-22 23:23:35 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569759330662109185,negative,1.0,Late Flight,1.0,US Airways,,rossj987,,0,@USAirways not to mention the fact that my flight was delayed BECAUSE YOUR COMPUTERS WERE DOWN,,2015-02-22 23:23:04 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569759291839803392,negative,0.65,Flight Booking Problems,0.3609,US Airways,,pronetowander,,0,@USAirways cannot add my frequent flyer number on your website.  Can you help?,,2015-02-22 23:22:55 -0800,,
569759259480600577,negative,1.0,Customer Service Issue,0.6894,US Airways,,rossj987,,0,@USAirways how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems?,,2015-02-22 23:22:47 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569759131143262208,negative,1.0,Customer Service Issue,1.0,US Airways,,rossj987,,0,"@USAirways Please don't trivialize me.  This is a joke, not a slow day or slow experience",,2015-02-22 23:22:17 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569758956941234176,negative,1.0,longlines,0.6579999999999999,US Airways,,rossj987,,0,@USAirways And how do you only have 1 agent at PHX customer service desk when an hour ago the line was over 100 people long?,,2015-02-22 23:21:35 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569758821310017536,negative,1.0,Customer Service Issue,0.6763,US Airways,,rossj987,,0,@USAirways sorry doesn't help.  It's midnight PST.  How in the hell am I still on hold after 90 minutes on customer service line?,,2015-02-22 23:21:03 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569758649112854529,negative,0.6793,Can't Tell,0.6793,US Airways,,rossj987,,0,@USAirways Like I thought this was America.  When did US Airways start operating under the rules of communist Russia?,,2015-02-22 23:20:22 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569758482989084674,negative,1.0,Customer Service Issue,0.6904,US Airways,,rossj987,,0,@USAirways you guys should be nice and just give your routes to jet blue and southwest.  At least they treat their customers properly.,,2015-02-22 23:19:42 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569758349354340352,negative,1.0,Can't Tell,0.3748,US Airways,,rossj987,,0,@USAirways But nope!  Apparently this is the way you guys do business!  I guess I'm flying southwest and her blue from now on.,,2015-02-22 23:19:10 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569758145020428288,negative,1.0,Can't Tell,0.6882,US Airways,,rossj987,,0,@USAirways I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight.,,2015-02-22 23:18:22 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569757977785184256,negative,1.0,longlines,0.6714,US Airways,,rossj987,,0,@USAirways there's over 50 people in line and only one agent!,,2015-02-22 23:17:42 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569757907048202240,negative,1.0,Customer Service Issue,1.0,US Airways,,rossj987,,0,"@USAirways And by the way, I'm planning it while I've Ben waiting in the line at customer service in PHX...for over an hour!",,2015-02-22 23:17:25 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569757773937770496,negative,0.6588,Can't Tell,0.6588,US Airways,,rossj987,,1,"@USAirways Already planning my local boycott for Washington, D.C. Area.",,2015-02-22 23:16:53 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569757651539660801,negative,1.0,Can't Tell,1.0,US Airways,,rossj987,,0,@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways.,,2015-02-22 23:16:24 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569757363797757952,negative,1.0,Customer Service Issue,1.0,US Airways,,rossj987,,0,@USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me!,,2015-02-22 23:15:15 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569757234260942848,negative,1.0,Customer Service Issue,0.6403,US Airways,,rossj987,,0,"@USAirways you guys are the worst airline I've ever dealt with.  No notifications, no keeping customers updated.  Terrible service",,2015-02-22 23:14:44 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569757094166994944,negative,1.0,Customer Service Issue,1.0,US Airways,,rossj987,,0,@USAirways hey guys!  Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST!,,2015-02-22 23:14:11 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569754180883247104,neutral,0.695,,,US Airways,,mrmorganmusic,,0,"@USAirways @PDQuigley any progress? Good luck, Patrick!",,2015-02-22 23:02:36 -0800,"Conway, AR",Central Time (US & Canada)
569752107730890752,positive,0.6849,,,US Airways,,DavidHall1981,,0,"@USAirways @landonschott he's fine, he really likes picking his own seat....",,2015-02-22 22:54:22 -0800,"Adelaide, South Australia",Adelaide
569747533641199617,negative,1.0,Can't Tell,1.0,US Airways,,FallNightLights,,1,@USAirways is the worst airline to ever travel with.,,2015-02-22 22:36:12 -0800,Detroit - Hampton U.,Quito
569747390758047745,negative,1.0,Can't Tell,0.6605,US Airways,,FallNightLights,,0,"@USAirways has to be the most lazy, inconsiderate, and unprofessional airline that I have ever traveled.",,2015-02-22 22:35:38 -0800,Detroit - Hampton U.,Quito
569747046338588672,negative,1.0,Customer Service Issue,1.0,US Airways,,patrickcota5,,0,@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!,,2015-02-22 22:34:15 -0800,,
569746612433629184,negative,0.6932,Bad Flight,0.3636,US Airways,,patrickcota5,,0,@USAirways now U horrible people say you have no where for her to sleep?,,2015-02-22 22:32:32 -0800,,
569746398519955456,negative,1.0,Lost Luggage,1.0,US Airways,,patrickcota5,,0,@USAirways who's in charge of your company? My wife missed her connection to CA you sent her luggage on another flight,,2015-02-22 22:31:41 -0800,,
569745728693784576,negative,1.0,Customer Service Issue,1.0,US Airways,,CourtneyyKay,,0,@USAirways the call hung up on me..,,2015-02-22 22:29:01 -0800,Michigan ➡️ Florida,Eastern Time (US & Canada)
569735732060753921,negative,1.0,Customer Service Issue,0.6605,US Airways,,JaimConn,,0,@USAirways got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6,,2015-02-22 21:49:18 -0800,,Eastern Time (US & Canada)
569734884396302338,negative,1.0,Customer Service Issue,1.0,US Airways,,Alauric_21,,0,@USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!!,,2015-02-22 21:45:56 -0800,ImInMiamiBitch,Central Time (US & Canada)
569734868344684544,negative,1.0,Lost Luggage,1.0,US Airways,,jillhelsel8,,0,@USAirways yet again your staff in Philadelphia  failed to send my luggage home with me. #alwayshappensthere #angrytraveler,,2015-02-22 21:45:52 -0800,,
569734821091487744,negative,1.0,Customer Service Issue,1.0,US Airways,,lminboston,,0,@USAirways  ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http://t.co/Ps9Q9RPSiL,,2015-02-22 21:45:41 -0800,,
569731306092961792,negative,0.6632,Customer Service Issue,0.6632,US Airways,,SmileyNthahood,,0,Number or email? That's the purpose of sending you a tweet? @USAirways,,2015-02-22 21:31:43 -0800,,Pacific Time (US & Canada)
569729663351832576,positive,1.0,,,US Airways,,abrykwall,,0,@USAirways Thank you. I'll do that next time!,,2015-02-22 21:25:11 -0800,RDU,Eastern Time (US & Canada)
569729072697352192,negative,1.0,Customer Service Issue,0.6533,US Airways,,CourtneyyKay,,0,@USAirways it still says that I can't check into my flight because the information is incorrect but everything is entered correctly,,2015-02-22 21:22:50 -0800,Michigan ➡️ Florida,Eastern Time (US & Canada)
569727223357427712,negative,1.0,Late Flight,1.0,US Airways,,ubanks,,0,@USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline,,2015-02-22 21:15:29 -0800,Philly Yo,Eastern Time (US & Canada)
569726849988878336,negative,1.0,Customer Service Issue,1.0,US Airways,,STPVRITCK,,0,@USAirways your customer service is horrendous. Between the way employees speak customers and their lack of care for problems with flights.,,2015-02-22 21:14:00 -0800,LS ❤️,Central Time (US & Canada)
569726350380150784,negative,1.0,Cancelled Flight,0.6883,US Airways,,ScoobyLoo4572,,0,@USAirways had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh,,2015-02-22 21:12:01 -0800,,Eastern Time (US & Canada)
569725021951791104,negative,1.0,Can't Tell,0.6917,US Airways,,ThomasBowser19,,0,@USAirways does anyone from your airline know how to do their job?,,2015-02-22 21:06:44 -0800,,
569724225466073088,negative,1.0,Can't Tell,0.6563,US Airways,,Mia_Da_Jedi,,0,@USAirways Has To Be THE WORST Airline Of All Time😡😡😡,,2015-02-22 21:03:34 -0800,Down The Rabbit Hole,Pacific Time (US & Canada)
569722436935151616,negative,1.0,Lost Luggage,0.6706,US Airways,,KateMary,,0,@USAirways denied me standby bc of checked bag in cvg 5163 to Phl @ 6..so I had to take delayed 3751 4 hrs Late Flightr...except u lost bag in cvg,,2015-02-22 20:56:28 -0800,"Wayne,PA USA",
569721813220995072,negative,0.3682,Can't Tell,0.3682,US Airways,,landonschott,,0,@USAirways you reminded me today why I fly @SouthwestAir,,2015-02-22 20:53:59 -0800,Austin TX,Central Time (US & Canada)
569721779645767680,positive,1.0,,,US Airways,,sebastian_mcfox,,0,@USAirways looks like our bag has been rescued. Thanks!,,2015-02-22 20:53:51 -0800,,
569721604315312129,negative,1.0,Customer Service Issue,0.7021,US Airways,,MrDrewcoleman,,0,@USAirways .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 #ridiculous,,2015-02-22 20:53:10 -0800,Louisiana,Eastern Time (US & Canada)
569720701197750272,negative,1.0,Can't Tell,1.0,US Airways,,jamokee,,0,@USAirways you are the worst.,,2015-02-22 20:49:34 -0800,"Sandy Eggo, California ",Alaska
569719964023853056,negative,1.0,Customer Service Issue,0.6643,US Airways,,MelCMP,,0,@USAirways making folks run from gate C29 to A18 to B11 with NO EXPLANATION and zero carts to transfer elderly and handicap. #PHL,,2015-02-22 20:46:38 -0800,Pennsylvania,Eastern Time (US & Canada)
569719741906075648,negative,1.0,Late Flight,1.0,US Airways,,RishiKumar8,,0,@USAirways have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen...,,2015-02-22 20:45:46 -0800,,Quito
569719242427396096,negative,1.0,Cancelled Flight,0.6987,US Airways,,MelCMP,,0,@USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever,,2015-02-22 20:43:46 -0800,Pennsylvania,Eastern Time (US & Canada)
569718807939428354,negative,1.0,Lost Luggage,0.3509,US Airways,,ricapotomus,,0,@USAirways doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours Late Flightr only to get to PHL &amp; bag didn't make it,,2015-02-22 20:42:03 -0800,"Phoenixville, Pa",Eastern Time (US & Canada)
569718492108230657,neutral,0.6259,,0.0,US Airways,,TweetsByTrav,,0,@USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home?,,2015-02-22 20:40:48 -0800,,
569718474047664129,negative,1.0,Late Flight,1.0,US Airways,,MelCMP,,0,"@USAirways absolutely worst experience of my life at PHL. 6 hrs, 1 failed departure, 3 gates, and ZERO communication or help!!",,2015-02-22 20:40:43 -0800,Pennsylvania,Eastern Time (US & Canada)
569717336959160323,negative,1.0,Customer Service Issue,1.0,US Airways,,MeganStephens74,,0,"@USAirways @AmericanAir as soon as I call customer service to speak to a representative, I am disconnected",,2015-02-22 20:36:12 -0800,"Philadelphia, PA",Atlantic Time (Canada)
569717188468334593,negative,1.0,Customer Service Issue,1.0,US Airways,,MeganStephens74,,0,"@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one",,2015-02-22 20:35:37 -0800,"Philadelphia, PA",Atlantic Time (Canada)
569716908787933184,negative,1.0,Customer Service Issue,1.0,US Airways,,MeganStephens74,,0,@USAirways give us no information and an attitude.,,2015-02-22 20:34:30 -0800,"Philadelphia, PA",Atlantic Time (Canada)
569716670689902592,neutral,1.0,,,US Airways,,rgilbane,,0,@USAirways Looking for some help to recover an item I left on an airplane this evening,,2015-02-22 20:33:33 -0800,Rhode Island,Eastern Time (US & Canada)
569716646165778432,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,MeganStephens74,,0,@USAirways attendants at the gate. Enjoyed watching the other flight to our destination take off before having a horrible attendant give us,,2015-02-22 20:33:27 -0800,"Philadelphia, PA",Atlantic Time (Canada)
569716449704587265,negative,1.0,Cancelled Flight,1.0,US Airways,,MeganStephens74,,0,"@USAirways now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no...",,2015-02-22 20:32:41 -0800,"Philadelphia, PA",Atlantic Time (Canada)
569715656632999936,negative,1.0,Late Flight,1.0,US Airways,,theEnergyMads,,0,@USAirways you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours.,,2015-02-22 20:29:32 -0800,University of Vermont,
569715361660207105,negative,1.0,Customer Service Issue,0.6792,US Airways,,MeganStephens74,,0,"@USAirways @AmericanAir have the most rude, unreliable, horrible company with equally rude, unreliable and horrible employees. Stay tuned.",,2015-02-22 20:28:21 -0800,"Philadelphia, PA",Atlantic Time (Canada)
569713111537717248,negative,1.0,Can't Tell,0.34299999999999997,US Airways,,ursus_marit,,0,"@USAirways #PHL why does it take an hour to offload bags, especially after taking 30+ min to get a jetway to get off plane after landing?",,2015-02-22 20:19:25 -0800,The Last Floater,Pacific Time (US & Canada)
569710305707601920,negative,1.0,Late Flight,1.0,US Airways,,EAFiedler,,0,"@USAirways flight #703 Philly -&gt; Mia? Bwahahaha! Delayed 5+ hrs, were in the air 30 mins then turned back around. #usairwaysfail",,2015-02-22 20:08:16 -0800,Philly,Eastern Time (US & Canada)
569709901737406464,negative,1.0,Customer Service Issue,1.0,US Airways,,kburke1122,,0,@USAirways I'm tired of paying for luggage &amp; less than stellar customer service @AmericanAir. #notafanofyourmerger,"[33.80598632, -118.36571615]",2015-02-22 20:06:39 -0800,,Pacific Time (US & Canada)
569709870729068544,negative,0.6832,Late Flight,0.3721,US Airways,,m_appel,,0,@USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow,,2015-02-22 20:06:32 -0800,Washington DC ,Central Time (US & Canada)
569709195936735232,negative,0.6842,Bad Flight,0.6842,US Airways,,Steeee___,,0,@USAirways I think it's a little weak sauce you have zero inflight entertainment for a 4 hour flight from Salt Lake to Philadelphia,,2015-02-22 20:03:51 -0800,,Central Time (US & Canada)
569709103188197376,negative,1.0,Late Flight,0.3389,US Airways,,PeterPiatetsky,,0,"@USAirways we flew out, through and into good weather. when we landed,  another technical issue with gate. improve service or lose customers",,2015-02-22 20:03:29 -0800,Nebraska,Eastern Time (US & Canada)
569708507961950209,negative,1.0,Cancelled Flight,0.716,US Airways,,PDQuigley,,0,"@USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members?",,2015-02-22 20:01:07 -0800,"Washington, D.C.",
569708139517480960,negative,1.0,Customer Service Issue,0.6742,US Airways,,Chudokab,,0,@USAirways I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help?,,2015-02-22 19:59:39 -0800,,
569706908002578432,negative,1.0,Late Flight,1.0,US Airways,,EAFiedler,,0,@USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am?,,2015-02-22 19:54:46 -0800,Philly,Eastern Time (US & Canada)
569706041673322498,neutral,1.0,,,US Airways,,bradfordradio,,0,@USAirways Have you issued a Memphis travel advisory for tomorrow? Winter weather coming through now.,,2015-02-22 19:51:19 -0800,,
569704108095111168,negative,1.0,Late Flight,1.0,US Airways,,Geneva_Sands,,0,@USAirways any update on this flight?It's more than three hours delayed. Thank you.,,2015-02-22 19:43:38 -0800,"Washington, D.C. ",Eastern Time (US & Canada)
569704066760232960,negative,1.0,Can't Tell,0.6527,US Airways,,biscuittmfs,,0,"@USAirways @AmericanAir you should partner w/ a different hotel in PHL, the clarion is proving to be very difficult &amp; not customer friendly",,2015-02-22 19:43:28 -0800,NY - SoFlo - The Tardis,Eastern Time (US & Canada)
569703596914282496,negative,1.0,Late Flight,0.6559,US Airways,,lasslawqsb,,0,@USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????,,2015-02-22 19:41:36 -0800,,
569703468736376832,negative,1.0,Late Flight,0.6624,US Airways,,Mark_Shires,,0,"@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards",,2015-02-22 19:41:06 -0800,WITSEC League,Atlantic Time (Canada)
569702495926267905,negative,1.0,Customer Service Issue,0.6737,US Airways,,emmbee12,,0,@USAirways nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number.,,2015-02-22 19:37:14 -0800,New Jersey,
569702009751916544,negative,1.0,Late Flight,1.0,US Airways,,georgetietjen,,1,@USAirways @PeterPiatetsky Ummmm I think US Air's computers@were@down for hours - my flight is 3 hours Late Flight.,,2015-02-22 19:35:18 -0800,,
569701230479413249,negative,1.0,Late Flight,0.3622,US Airways,,dline2005,,0,"@USAirways comedy of errors continues..."" We can't get into our gate, there is a broken down truck in the way"" #fail",,2015-02-22 19:32:12 -0800,"Columbus, Ohio",Eastern Time (US & Canada)
569701192449654784,negative,1.0,Customer Service Issue,1.0,US Airways,,UnluckyDon,,0,@USAirways Instructions say to CALL. I'm just doing what it said to do.,,2015-02-22 19:32:03 -0800,"Santa Cruz, CA",
569700068476866560,positive,1.0,,,US Airways,,LarrySandeen,,0,@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home &amp; back to work.,"[0.0, 0.0]",2015-02-22 19:27:35 -0800,Southeastern Pennsylvania USA,
569699694454001664,negative,1.0,Customer Service Issue,0.6421,US Airways,,LarrySandeen,,0,@USAirways The fact we did not get notified hindered our ability to look for alternate flights before they were snapped up.,"[0.0, 0.0]",2015-02-22 19:26:06 -0800,Southeastern Pennsylvania USA,
569699616750489600,negative,1.0,Late Flight,1.0,US Airways,,fischer_pricee,,0,@USAirways you're really fudgin up with all these delays 😡 #justwantmybed,,2015-02-22 19:25:47 -0800,ODU swim and dive '17,Quito
569699279566016512,negative,1.0,Can't Tell,0.3464,US Airways,,LarrySandeen,,0,"@USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work.","[0.0, 0.0]",2015-02-22 19:24:27 -0800,Southeastern Pennsylvania USA,
569698944084680704,negative,1.0,Cancelled Flight,0.6538,US Airways,,LarrySandeen,,0,@USAirways Today USAir Cancelled Flightled our rescheduled flight &amp; did not notify us except possibly to our home phone-not helpful since we are in CO,,2015-02-22 19:23:07 -0800,Southeastern Pennsylvania USA,
569698937281470464,negative,0.6737,Customer Service Issue,0.6737,US Airways,,CourtneyyKay,,0,@USAirways and I can't get through on any phones,,2015-02-22 19:23:05 -0800,Michigan ➡️ Florida,Eastern Time (US & Canada)
569698882797641728,negative,1.0,Can't Tell,0.3461,US Airways,,CourtneyyKay,,0,@USAirways Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it,,2015-02-22 19:22:52 -0800,Michigan ➡️ Florida,Eastern Time (US & Canada)
569698150757244928,positive,0.6859999999999999,,0.0,US Airways,,LarrySandeen,,0,"@USAirways - Janet &amp; my DEN-PHL  flight Cancelled Flightled Saturday, USAIR rescheduled automatically &amp; notified us by email at no additional cost.",,2015-02-22 19:19:58 -0800,Southeastern Pennsylvania USA,
569697267856187392,negative,1.0,Customer Service Issue,1.0,US Airways,,GirthBrooksLMRA,,0,"@USAirways after 2 hrs of trying to reach real human, finally did and been on hold for 1:36 hrs for out of synch reservation.",,2015-02-22 19:16:27 -0800,,Central Time (US & Canada)
569696666611261440,negative,1.0,Bad Flight,0.3728,US Airways,,hindimovie6,,0,@usairways @usair   idiots took our plane &amp; gave it to someone else. Fudgers!!!! Flight 799 from Philly to Orlando,,2015-02-22 19:14:04 -0800,,Atlantic Time (Canada)
569696521425281024,negative,1.0,Cancelled Flight,0.3646,US Airways,,RyanEthanBeard,,0,@USAirways Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT @pattonoswalt you're my only hope.,,2015-02-22 19:13:29 -0800,,
569695412740714496,negative,1.0,Late Flight,1.0,US Airways,,daniellelewis_1,,0,"@USAirways delayed 2.5 hours @longbeachairport trying to get to @PHXSkyHarbor; give us an update, please???",,2015-02-22 19:09:05 -0800,,Eastern Time (US & Canada)
569694350831161344,negative,0.6718,Customer Service Issue,0.6718,US Airways,,ElmiraBudMan,,0,@USAirways @PHLAirport always nice when a customer service manager threatens customers standing in his understaffed lines for the last hour,,2015-02-22 19:04:52 -0800,Does it really matter,
569693042040418304,negative,1.0,Customer Service Issue,1.0,US Airways,,jrscharf,,0,@USAirways - just passed the 3 hour mark #onholdwith you for THIS call.  Gave up after 2.5 this morning.,,2015-02-22 18:59:40 -0800,,Eastern Time (US & Canada)
569692835907129345,negative,1.0,Customer Service Issue,0.7129,US Airways,,acnewsguy,,0,"@USAirways What is with your lost &amp; found.  My wife lost her phone in Philly, &amp; followed your web instructions to call an 800#.  No answer.",,2015-02-22 18:58:51 -0800,"New Haven, CT",Mountain Time (US & Canada)
569692108367400960,neutral,1.0,,,US Airways,,JeffOlpin,,0,"@USAirways Can you help with a seat assignment?  5 people flight 694, PHX to HNL, seats are split up.  Anything you can do will be great.",,2015-02-22 18:55:57 -0800,,Arizona
569691438784647168,neutral,1.0,,,US Airways,,EricYutzy,,0,@USAirways follow/dm please,,2015-02-22 18:53:18 -0800,,Indiana (East)
569690010531680256,negative,0.6609,Late Flight,0.34299999999999997,US Airways,,jrscharf,,0,@USAirways - have dinner reservations in a few minutes -- and I've been trying to get through to you since BREAKFAST. #onholdwith,,2015-02-22 18:47:37 -0800,,Eastern Time (US & Canada)
569689743061069824,negative,1.0,Customer Service Issue,0.6683,US Airways,,BrianWadeRoach,,0,"@USAirways CLT, please send more than one cust svc rep to your cust svc counter to assist a line out the door. http://t.co/v24QNp3DOi",,2015-02-22 18:46:33 -0800,"Celina, TX",Central Time (US & Canada)
569689324595376128,negative,1.0,Customer Service Issue,1.0,US Airways,,JayNix01,,0,@USAirways help! I've been on hold for almost two hours. Trying 2 get home.,,2015-02-22 18:44:53 -0800,"Washington, DC",Quito
569688335788036096,negative,1.0,Customer Service Issue,0.6546,US Airways,,jrscharf,,0,"@USAirways  ""please call Late Flightr"" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith",,2015-02-22 18:40:58 -0800,,Eastern Time (US & Canada)
569687410969321472,negative,1.0,longlines,1.0,US Airways,,G_Will_Eye_Am,,0,@USAirways been sitting at gate for over 25 min on us 728! What gives???,,2015-02-22 18:37:17 -0800,,
569687262444720128,negative,1.0,Customer Service Issue,1.0,US Airways,,jrscharf,,0,@USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond!,,2015-02-22 18:36:42 -0800,,Eastern Time (US & Canada)
569686624721707009,negative,1.0,Customer Service Issue,1.0,US Airways,,jrscharf,,0,"@USAirways - how do I get an answer to my question?  Holding for hours , after 6x getting your message just said you aren't taking calls.",,2015-02-22 18:34:10 -0800,,Eastern Time (US & Canada)
569686602940858368,negative,1.0,Bad Flight,0.6596,US Airways,,ElmiraBudMan,,0,@USAirways why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning,,2015-02-22 18:34:05 -0800,Does it really matter,
569686000240345090,negative,1.0,Flight Attendant Complaints,0.3491,US Airways,,jtbloom,,0,"@USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightd…incompetence.","[38.86411798, -77.0231684]",2015-02-22 18:31:41 -0800,,Eastern Time (US & Canada)
569685606202093570,negative,1.0,Customer Service Issue,1.0,US Airways,,jrscharf,,0,@USAirways - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help!,,2015-02-22 18:30:07 -0800,,Eastern Time (US & Canada)
569685186495057920,negative,1.0,Customer Service Issue,1.0,US Airways,,KOstrowka,,0,@USAirways So far....my phone wait time is longer than @ABCNetwork's #Oscars coverage. #WhatCustomerService,,2015-02-22 18:28:27 -0800,"Raleigh, NC",Eastern Time (US & Canada)
569684917145223170,negative,0.6596,Flight Booking Problems,0.3404,US Airways,,Peakway3,,0,"@USAirways Chairman Preferred with 518,758 lifetime miles. What is my US Air reward, no #firstclass upgrades on @AmericanAir as usual.",,2015-02-22 18:27:23 -0800,North Carolina,
569684686160719872,neutral,1.0,,,US Airways,,DontenPhoto,,0,@USAirways Flight 4424 operated by @FlyRepublicAir (N813MA) arrives at @FlyTPA following flight from Reagan National http://t.co/OSc9OFlol3,,2015-02-22 18:26:28 -0800,"Englewood, Florida",Eastern Time (US & Canada)
569684138304741377,negative,1.0,Late Flight,1.0,US Airways,,deantiggas,,0,@USAirways 45 minute delay for take off and 30 minute wait for checked bags? Really?,,2015-02-22 18:24:17 -0800,"Boston, MA",
569684101197910016,negative,1.0,Customer Service Issue,1.0,US Airways,,KOstrowka,,0,@USAirways I've been on hold for 90 minutes. This is terrible customer service. You messed up my reservation! http://t.co/oyLgeao7Y8,,2015-02-22 18:24:08 -0800,"Raleigh, NC",Eastern Time (US & Canada)
569683278715883523,negative,1.0,Lost Luggage,1.0,US Airways,,NickyAmberJones,,1,@USAirways why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways,,2015-02-22 18:20:52 -0800,Earth,Eastern Time (US & Canada)
569683111404908544,negative,1.0,Lost Luggage,1.0,US Airways,,LanierHope,,0,@USAirways Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&amp;waiting,"[32.43487013, -80.64150369]",2015-02-22 18:20:12 -0800,Wherever US Air takes me...,Eastern Time (US & Canada)
569682877300023296,negative,1.0,Customer Service Issue,0.6374,US Airways,,RyanEthanBeard,,0,@USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management,,2015-02-22 18:19:16 -0800,,
569682751063924736,negative,1.0,Late Flight,0.3552,US Airways,,amist101,,0,"@USAirways  flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement 😡",,2015-02-22 18:18:46 -0800,,
569682545375354880,negative,1.0,Late Flight,0.6632,US Airways,,ElmiraBudMan,,0,@USAirways @PHLAirport we don't control your stupidity in not having room to have a plane come in. You better not mess with us now.,,2015-02-22 18:17:57 -0800,Does it really matter,
569682454757257216,negative,1.0,Can't Tell,1.0,US Airways,,smw04,,0,@USAirways  Interesting you forward compliments but never complaints!  World's worst airline #GoingForGreatnessFAIL,,2015-02-22 18:17:36 -0800,,Atlantic Time (Canada)
569682228269068288,negative,1.0,Late Flight,1.0,US Airways,,JeffGRogers,,0,"@USAirways - flights 4500 AND 403 delayed for ""crew availability?""  What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival.",,2015-02-22 18:16:42 -0800,"Spring HIll, FL",Eastern Time (US & Canada)
569682194236641282,negative,1.0,Late Flight,1.0,US Airways,,mneese11,,0,"@USAirways how is it that the airport (DCA) and the airline mess up our flights, but also will not cover our hotel costs? At DCA for 5hrs...",,2015-02-22 18:16:33 -0800,Indianapolis,
569682192332234752,negative,1.0,longlines,0.6737,US Airways,,RyanEthanBeard,,0,@USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http://t.co/XFWXsRwkHa,,2015-02-22 18:16:33 -0800,,
569682149277900800,positive,1.0,,,US Airways,,maxtheminidoxie,,0,@USAirways the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. 😊,,2015-02-22 18:16:23 -0800,Boston,
569680829481406464,negative,1.0,Customer Service Issue,1.0,US Airways,,Shak_Diezel,,0,@USAirways Can someone please answer my call. I have been waaaaaaiting!!!,,2015-02-22 18:11:08 -0800,,Eastern Time (US & Canada)
569680782622633984,negative,1.0,Lost Luggage,1.0,US Airways,,NickyAmberJones,,1,@USAirways is holding my luggage hostage from flight 5182,,2015-02-22 18:10:57 -0800,Earth,Eastern Time (US & Canada)
569679976053805056,positive,1.0,,,US Airways,,JonTechie,,0,"@USAirways @AmericanAir major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly.",,2015-02-22 18:07:45 -0800,USA,Mountain Time (US & Canada)
569679450750750720,negative,1.0,Customer Service Issue,0.6667,US Airways,,SmileyNthahood,,0,"I've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work. @USAirways",,2015-02-22 18:05:39 -0800,,Pacific Time (US & Canada)
569678919307280384,neutral,1.0,,,US Airways,,elias02,,0,@USAirways do you have an email??,,2015-02-22 18:03:33 -0800,,Quito
569678632567881728,negative,1.0,Can't Tell,0.3515,US Airways,,Mark_Shires,,0,"@USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info",,2015-02-22 18:02:24 -0800,WITSEC League,Atlantic Time (Canada)
569678568692719616,negative,1.0,Customer Service Issue,0.6873,US Airways,,amist101,,0,"@USAirways   US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler",,2015-02-22 18:02:09 -0800,,
569677827068579840,positive,1.0,,,US Airways,,johntrack,,0,@USAirways thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM,,2015-02-22 17:59:12 -0800,,Eastern Time (US & Canada)
569677776384598017,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,elias02,,0,"@USAirways your rude staff said"" I don't care that we are out of market place food you're going on vacation and I have to work"" nice huh",,2015-02-22 17:59:00 -0800,,Quito
569676612851134464,neutral,1.0,,,US Airways,,miscgal,,0,@USAirways what happens to frequent flyer miles earned once merger is complete with AA?,,2015-02-22 17:54:23 -0800,,Tehran
569676387113672704,negative,0.7047,Lost Luggage,0.7047,US Airways,,dooriesstories,,0,@USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks,,2015-02-22 17:53:29 -0800,DC|LA,Eastern Time (US & Canada)
569673913892003840,negative,1.0,Late Flight,1.0,US Airways,,Geneva_Sands,,0,@USAirways why does this flight keep getting delayed Late Flightr and Late Flightr?,"[33.54774386, -86.75224256]",2015-02-22 17:43:39 -0800,"Washington, D.C. ",Eastern Time (US & Canada)
569673622505328640,neutral,0.6976,,0.0,US Airways,,ubanks,,0,@USAirways any idea when flight 703 to Miami will leave for a second time?,,2015-02-22 17:42:30 -0800,Philly Yo,Eastern Time (US & Canada)
569672763536842752,negative,0.6444,Customer Service Issue,0.6444,US Airways,,beoliu,,0,@USAirways I have contacted them but only got an automated response that won't give me the code.,,2015-02-22 17:39:05 -0800,"Tuscaloosa, Alabama",Central Time (US & Canada)
569672330261106688,neutral,0.6629,,0.0,US Airways,,MikeDobbinsPHX,,0,"@USAirways @GregWallace66 Yea, they will give you 5 cents on the dollar!","[0.0, 0.0]",2015-02-22 17:37:22 -0800,New River AZ,Arizona
569672234949742592,negative,0.667,Flight Attendant Complaints,0.3485,US Airways,,weezerandburnie,,0,@USAirways Really a letter that says you will discuss serving drunks more drinks that doesn't help the current situation,,2015-02-22 17:36:59 -0800,Belle MO,
569672202037170177,positive,1.0,,,US Airways,,Marcusluft,,0,"@USAirways great, thank you!",,2015-02-22 17:36:51 -0800,"Thunder Bay, ON, Canada",Eastern Time (US & Canada)
569671871634935809,negative,1.0,Bad Flight,0.3384,US Airways,,weezerandburnie,,0,@USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights,,2015-02-22 17:35:32 -0800,Belle MO,
569671712830308352,negative,1.0,Customer Service Issue,1.0,US Airways,,thestustein,,0,@USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal!,"[39.8749399, -75.2407937]",2015-02-22 17:34:54 -0800,New York,Eastern Time (US & Canada)
569671624921915392,positive,1.0,,,US Airways,,sleenieto,,0,@USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day!,,2015-02-22 17:34:34 -0800,Tampa,Eastern Time (US & Canada)
569671485930876928,negative,1.0,Customer Service Issue,0.3455,US Airways,,weezerandburnie,,0,@USAirways @AmericanAir how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them,,2015-02-22 17:34:00 -0800,Belle MO,
569671413671591937,negative,1.0,Customer Service Issue,0.6667,US Airways,,thestustein,,0,"@USAirways your service at PHL is abysmal. An hour on the runway waiting for a gate, no information anywhere, missed my connection abysmal!","[39.8749366, -75.2407972]",2015-02-22 17:33:43 -0800,New York,Eastern Time (US & Canada)
569671332092252160,negative,1.0,Customer Service Issue,1.0,US Airways,,weezerandburnie,,0,@USAirways @AmericanAir  worst customer service ever how can you let people be assaulted on your flights and do nothing about it,,2015-02-22 17:33:24 -0800,Belle MO,
569670882207129601,negative,1.0,Flight Attendant Complaints,0.6818,US Airways,,chiarapotenza,,0,@USAirways @AmericanAir Not providing pilots for your flights: is this a new feature of your merger? #efficencies,,2015-02-22 17:31:36 -0800,"Chicago, IL",Central Time (US & Canada)
569670708818780161,neutral,1.0,,,US Airways,,bsniz,,0,@USAirways do you know what flight the pilots for 1581 are coming in on? Thanks.,,2015-02-22 17:30:55 -0800,"Chicago, IL, USA",Eastern Time (US & Canada)
569669921258409985,negative,1.0,Customer Service Issue,1.0,US Airways,,weezerandburnie,,0,@USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service,,2015-02-22 17:27:47 -0800,Belle MO,
569669815205560320,negative,0.6566,Bad Flight,0.3333,US Airways,,Little_BeerGirl,,0,@USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs,,2015-02-22 17:27:22 -0800,"ÜT: 42.076557,-76.770488",Eastern Time (US & Canada)
569669786810114048,negative,1.0,Bad Flight,0.6989,US Airways,,Mrodri0173,,0,@USAirways @AmericanAir USAIR #703 has returned to PHL due to issues with the fire detectors. What happens next?,,2015-02-22 17:27:15 -0800,"Miami Beach, Florida",
569669547210309632,negative,1.0,Customer Service Issue,0.3389,US Airways,,weezerandburnie,,0,"@USAirways ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help",,2015-02-22 17:26:18 -0800,Belle MO,
569668704524308480,negative,1.0,Late Flight,0.6854,US Airways,,packersri,,0,"@USAirways what is wrong in Boston? Why are only your plains not leaving tonight? Son needs to get back to state college, PA",,2015-02-22 17:22:57 -0800,"MA, NYC",
569668310637404163,negative,1.0,Customer Service Issue,1.0,US Airways,,snowcrash6666,,0,@USAirways over two hours on hold to talk to an agent..then it disconnects me.  been trying for two days! Wtf! Hire some CSRs u make $ now,,2015-02-22 17:21:23 -0800,,
569668179758350336,negative,1.0,Late Flight,1.0,US Airways,,bsniz,,0,@USAirways so you don't have a pilot now for #clt ✈ #ord for at least another hour. Why on earth would you board the plane? Makes no sense!,,2015-02-22 17:20:52 -0800,"Chicago, IL, USA",Eastern Time (US & Canada)
569668051764969474,negative,1.0,Late Flight,0.6473,US Airways,,PeterPiatetsky,,0,@USAirways flight 2120. Please get us a flight plan already. How is this an issue in 21st century?,,2015-02-22 17:20:22 -0800,Nebraska,Eastern Time (US & Canada)
569666926294798338,negative,0.6869,Late Flight,0.6869,US Airways,,crescentmoon01,,0,"@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still ""on time"" http://t.co/k0MHZrJF6e",,2015-02-22 17:15:53 -0800,"Alexandria, VA",Eastern Time (US & Canada)
569666826352898048,negative,1.0,Cancelled Flight,1.0,US Airways,,feizchristian,,0,@USAirways thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly,,2015-02-22 17:15:29 -0800,,
569666501504073728,negative,1.0,Late Flight,1.0,US Airways,,Mjacksonstl,,0,"@USAirways rant cont... To top it all off, rescheduled flight to TPA at 10:10 is already delayed. How can they be that bad?",,2015-02-22 17:14:12 -0800,stl,
569665202616020992,negative,1.0,Late Flight,1.0,US Airways,,DMAC8909,,0,@USAirways Can you advise on what's happening with departure delays from CLT?,,2015-02-22 17:09:02 -0800,,
569663875836219392,neutral,1.0,,,US Airways,,mrpearson3rd,,0,@USAirways Can you provide me with info about checking strollers and car seats?  Costs?  Restrictions?  Need to bring 2 seats 1 stroller.,,2015-02-22 17:03:46 -0800,,
569663278298890241,negative,1.0,Late Flight,1.0,US Airways,,PeterPiatetsky,,0,@USAirways @AmericanAir. delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed,,2015-02-22 17:01:24 -0800,Nebraska,Eastern Time (US & Canada)
569662906842750976,positive,1.0,,,US Airways,,RockHardGurl,,0,@USAirways Another great flight #FunFlightAttendants. Thanks for showing my dad wonderful customer service. #flt635 #LAX #PHX #SundayFunday,,2015-02-22 16:59:55 -0800,,
569662030984056834,negative,1.0,Late Flight,0.6837,US Airways,,thebrainlair,,0,@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight,,2015-02-22 16:56:26 -0800,Indiana,Eastern Time (US & Canada)
569661154638872576,negative,1.0,Late Flight,1.0,US Airways,,Little_BeerGirl,,0,@USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls,,2015-02-22 16:52:57 -0800,"ÜT: 42.076557,-76.770488",Eastern Time (US & Canada)
569661113593425920,negative,1.0,Bad Flight,0.3481,US Airways,,ElmiraBudMan,,0,@USAirways @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent,,2015-02-22 16:52:47 -0800,Does it really matter,
569660306298945537,negative,1.0,Can't Tell,1.0,US Airways,,ElmiraBudMan,,0,@USAirways @PHLAirport this is the reason I avoid @PHLAirport and @USAirways like the plague. Glad to see this merger is working well. #dumb,,2015-02-22 16:49:35 -0800,Does it really matter,
569659952681361408,negative,0.6858,Can't Tell,0.3666,US Airways,,jwhill12,,0,@USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here,,2015-02-22 16:48:11 -0800,Philadelphia,
569659646916440065,positive,1.0,,,US Airways,,BillyNealis,,0,"@USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!",,2015-02-22 16:46:58 -0800,,Quito
569659137581326336,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,ElmiraBudMan,,0,@USAirways hire smarter IT people if your systems keep crashing instead of some of the mooks you man some of these airports with. #goDelta,,2015-02-22 16:44:56 -0800,Does it really matter,
569659027073867777,negative,1.0,Late Flight,1.0,US Airways,,fhillyer,,0,@USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises,,2015-02-22 16:44:30 -0800,San Diego,Pacific Time (US & Canada)
569658553381883905,negative,1.0,Late Flight,0.6775,US Airways,,ElmiraBudMan,,1,@USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs,,2015-02-22 16:42:37 -0800,Does it really matter,
569658168097292288,negative,1.0,Can't Tell,0.6315,US Airways,,ElmiraBudMan,,0,@USAirways you guys have to be the worst. We are flying into Philadelphia and have only two jetways available for an on time plane.#pisspoor,,2015-02-22 16:41:05 -0800,Does it really matter,
569657895522054145,neutral,0.6457,,0.0,US Airways,,KOstrowka,,0,@USAirways I have received two reservation check-ins for two different flights for my one flight tomorrow morning. Need assistance ASAP,,2015-02-22 16:40:00 -0800,"Raleigh, NC",Eastern Time (US & Canada)
569657128866095104,negative,1.0,Lost Luggage,0.6583,US Airways,,olfazo,,0,@USAirways where's our luggage? Been waiting more than an hour! Flight 2118.,,2015-02-22 16:36:57 -0800,"New York, New York",
569656884262793216,neutral,0.657,,0.0,US Airways,,alexdfletcher,,0,@USAirways Cancelled Flightled the last part of a ticket and am confused from the email I received whether value remains. Is there someone I can ask?,,2015-02-22 16:35:59 -0800,,Eastern Time (US & Canada)
569656088817233921,negative,1.0,Can't Tell,0.6735,US Airways,,JK47theweapon,,1,@USAirways You suck in Philadelphia.  Let us off this plane! #phl,,2015-02-22 16:32:49 -0800,Philly Area,Eastern Time (US & Canada)
569655603783708673,negative,1.0,Late Flight,1.0,US Airways,,PeterPiatetsky,,0,"@USAirways @AmericanAir pissing off thousands of East coast customers.  When the delay is longer than the flight,  you = fail",,2015-02-22 16:30:54 -0800,Nebraska,Eastern Time (US & Canada)
569655302871580673,neutral,1.0,,,US Airways,,Andyba25,,0,@USAirways please have your people hold flight 599 from Phoenix to San Jose.  We pulling up to the gate! Scheduled to depart at 5:40,,2015-02-22 16:29:42 -0800,South,
569654471342600193,negative,1.0,Customer Service Issue,0.3543,US Airways,,shawnalea85,,0,@USAirways 2 hours and counting. ..what kind of travel voucher do I get for this??,,2015-02-22 16:26:24 -0800,,
569654319391354880,negative,1.0,Late Flight,0.6782,US Airways,,Mark_Shires,,0,"@USAirways we've been waiting at the gate for 2 hrs, why are we now waiting to stow the luggage?",,2015-02-22 16:25:48 -0800,WITSEC League,Atlantic Time (Canada)
569653977714962433,negative,1.0,Late Flight,1.0,US Airways,,LaChavalina,,0,"@USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again.",,2015-02-22 16:24:26 -0800,"Pony Paradise, VA",Arizona
569653415317413888,negative,1.0,Customer Service Issue,0.6955,US Airways,,MosheStatman,,0,@USAirways #stuck in Florida with no flights... Service sucks here. #nofood #nodrinks #nohelp,,2015-02-22 16:22:12 -0800,,Atlantic Time (Canada)
569653219229630464,negative,1.0,Flight Attendant Complaints,0.3543,US Airways,,traxleris1,,0,"@USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting",,2015-02-22 16:21:25 -0800,"Philly, Chicago, MSP, Vegas",Eastern Time (US & Canada)
569652631938985984,negative,1.0,Customer Service Issue,1.0,US Airways,,mjkelesh,,0,@USAirways your IVR hung up on me because of high call volume? I need help. Call me,,2015-02-22 16:19:05 -0800,O-H,
569652266006941698,negative,1.0,Late Flight,0.654,US Airways,,JoanEisenstodt,,0,"@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT.",,2015-02-22 16:17:38 -0800,"Washington, DC",Eastern Time (US & Canada)
569651499422375936,neutral,0.3542,,0.0,US Airways,,Little_BeerGirl,,0,"@USAirways sorry, we are in Philly. Should've told you that.",,2015-02-22 16:14:35 -0800,"ÜT: 42.076557,-76.770488",Eastern Time (US & Canada)
569651459152859137,negative,1.0,Late Flight,0.6915,US Airways,,toddliveonfire,,0,@USAirways pilot for flight 729 didn't show until after departure ⌚️ &amp; now there's a broken computer. Next time flying @United. #ALWAYSLate Flight,,2015-02-22 16:14:26 -0800,"H-Town Houston, Texas",Eastern Time (US & Canada)
569651165396373504,neutral,0.691,,0.0,US Airways,,tworstwots,,0,@USAirways pilot says that we are going to take off in 10 minutes. So maybe the systems came back online?,,2015-02-22 16:13:16 -0800,"San Francisco, CA",Eastern Time (US & Canada)
569651085348110336,negative,0.6614,longlines,0.337,US Airways,,Little_BeerGirl,,0,@USAirways it's flt 4827 to ELM - still no gate and still have to make it thru customs,,2015-02-22 16:12:57 -0800,"ÜT: 42.076557,-76.770488",Eastern Time (US & Canada)
569650819894652928,negative,1.0,Flight Booking Problems,0.6809,US Airways,,CarloMJ1,,0,@USAirways @AmericanAir According to your costumer support your website is holding my money hostage and you cant do anything about it..,,2015-02-22 16:11:53 -0800,,
569650751598944256,negative,1.0,longlines,0.659,US Airways,,Little_BeerGirl,,0,"@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6",,2015-02-22 16:11:37 -0800,"ÜT: 42.076557,-76.770488",Eastern Time (US & Canada)
569650547562811393,negative,1.0,Cancelled Flight,0.6211,US Airways,,WritelySoul,,0,"@USAirways sucks. Delayed my mom's flight 2X, Cancelled Flightled it, delayed her flight again today,all for mech. issues.She had 2 sleep in airport!",,2015-02-22 16:10:48 -0800,"Boston, MA",
569649975342333952,negative,0.6701,Cancelled Flight,0.6701,US Airways,,KeithFGorman,,0,@USAirways when your routing system goes down which grounds all your long haul flights you should think about a #failover plan,,2015-02-22 16:08:32 -0800,,Eastern Time (US & Canada)
569649590632374273,negative,0.652,Cancelled Flight,0.652,US Airways,,dixonbryce,,0,@USAirways @Truthh4 they didn't give you the wifi password? Smh,,2015-02-22 16:07:00 -0800,united states georgia,
569649433635368961,negative,1.0,Late Flight,0.3689,US Airways,,Mwoodshop,,0,@USAirways @AmericanAir Sitting at the gate on Flight 719 for an hour due to computers being down. What backup plan is in place for this??,,2015-02-22 16:06:23 -0800,Jerz,Eastern Time (US & Canada)
569649297731399682,negative,1.0,Cancelled Flight,1.0,US Airways,,Spencerklein,,0,@USAirways ...was Cancelled Flightled and now I need to locate my baggage,,2015-02-22 16:05:50 -0800,,Eastern Time (US & Canada)
569649203753791488,negative,1.0,Lost Luggage,1.0,US Airways,,Spencerklein,,0,@USAirways I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my  8am flight to Hayden/steamboat,,2015-02-22 16:05:28 -0800,,Eastern Time (US & Canada)
569649125525983233,neutral,0.7128,,0.0,US Airways,,BrettPatrick_,,0,@USAirways #555PHLtoSLC this is happening now.,,2015-02-22 16:05:09 -0800,Philadelphia,Eastern Time (US & Canada)
569648671870099456,negative,1.0,Bad Flight,0.341,US Airways,,_Leycar,,0,@USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions,,2015-02-22 16:03:21 -0800,,Eastern Time (US & Canada)
569648534569361408,negative,1.0,Late Flight,1.0,US Airways,,joekamal48,,0,@USAirways @AmericanAir 2hrs Late Flightr finally taking off😂😂😂,,2015-02-22 16:02:48 -0800,,
569647597666889728,negative,1.0,Late Flight,0.6565,US Airways,,shawnalea85,,0,"@USAirways holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving",,2015-02-22 15:59:05 -0800,,
569647318535786496,negative,0.7090000000000001,Customer Service Issue,0.7090000000000001,US Airways,,tank_martell,,0,@USAirways been on hold for over and hour now.,,2015-02-22 15:57:58 -0800,"Beaufort, SC",Eastern Time (US & Canada)
569647082870415361,negative,0.6735,Cancelled Flight,0.3469,US Airways,,tworstwots,,0,@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.,,2015-02-22 15:57:02 -0800,"San Francisco, CA",Eastern Time (US & Canada)
569646886610702337,negative,1.0,Lost Luggage,0.3487,US Airways,,LaChavalina,,0,@USAirways Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now.,,2015-02-22 15:56:15 -0800,"Pony Paradise, VA",Arizona
569646309159927808,negative,1.0,Customer Service Issue,1.0,US Airways,,bconners,,0,@USAirways @AmericanAir will one of you please answer the phone?,,2015-02-22 15:53:58 -0800,"Chicago, IL",Central Time (US & Canada)
569646045656948737,negative,0.7007,Late Flight,0.7007,US Airways,,DaniLew_1,,0,@USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not?,,2015-02-22 15:52:55 -0800,"Virginia, USA",Eastern Time (US & Canada)
569645836109418496,negative,1.0,longlines,0.3478,US Airways,,AllisonTonkin,,0,"@USAirways stuck at the gate in Charlotte, NC waiting for ""release papers"" and a fix for a broken computer system.",,2015-02-22 15:52:05 -0800,,
569645701291843584,negative,1.0,Late Flight,0.3487,US Airways,,Mwoodshop,,0,@USAirways Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?,,2015-02-22 15:51:33 -0800,Jerz,Eastern Time (US & Canada)
569644766779936768,negative,1.0,Late Flight,0.6563,US Airways,,dailydebs,,0,@USAirways not Cancelled Flightling #837 because you don't want to put us in a hotel for night is our guess,,2015-02-22 15:47:50 -0800,Indiana!,
569644694759714816,neutral,1.0,,,US Airways,,mattsmith1868,,0,@USAirways can I get a beer please. Flight #1715,,2015-02-22 15:47:33 -0800,SC,
569644249337110528,negative,1.0,Late Flight,0.6987,US Airways,,dailydebs,,0,@USAirways really? 8 hr delay in Virgin Island and not even a food voucher.,,2015-02-22 15:45:47 -0800,Indiana!,
569643648910028801,negative,1.0,Customer Service Issue,1.0,US Airways,,runfixsteve,,0,@usairways the. Worst. Ever. #dca #customerservice,,2015-02-22 15:43:24 -0800,"St. Augustine, Florida",
569642526065471488,negative,1.0,Customer Service Issue,0.3482,US Airways,,MadameMoodle,,0,@USAirways 2nd February in a row- stranded us when we try to return from Cancun! No contact info- no way to rebook! #badcustomerservice,"[21.15192481, -86.82441431]",2015-02-22 15:38:56 -0800,"Sacramento, CA 95864",Pacific Time (US & Canada)
569642419307864064,negative,1.0,Late Flight,0.6633,US Airways,,terenceryan,,0,@USAirways printer problems causing us to sit on the runway for 45 mins. Get it together.,,2015-02-22 15:38:30 -0800,"West Chester, Pa",
569641916855402496,negative,1.0,Late Flight,1.0,US Airways,,KDougherty2012,,0,@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.,,2015-02-22 15:36:31 -0800,,Quito
569641343254970368,negative,1.0,Lost Luggage,0.6989,US Airways,,jenw714,,0,@USAirways can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS.,,2015-02-22 15:34:14 -0800,Atl,Central Time (US & Canada)
569640733466103808,negative,0.6403,longlines,0.6403,US Airways,,DPodgorny,,0,@USAirways What is happening at Reagan Airport DCA? Long lines and four people working checkIn! #unhappy #DCA,,2015-02-22 15:31:48 -0800,,Quito
569640574971715584,negative,1.0,Damaged Luggage,1.0,US Airways,,Sama53,,0,"@USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag",,2015-02-22 15:31:11 -0800,,Eastern Time (US & Canada)
569639784819372032,negative,0.6445,Customer Service Issue,0.6445,US Airways,,runfixsteve,,0,@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm,,2015-02-22 15:28:02 -0800,"St. Augustine, Florida",
569639305016152066,negative,1.0,longlines,0.6831,US Airways,,runfixsteve,,0,@usairways 2 people working the counter at #dca? Massive lines. Poorly played. #winterstorm,,2015-02-22 15:26:08 -0800,"St. Augustine, Florida",
569638835539349504,neutral,1.0,,,US Airways,,mattsmith1868,,0,@USAirways what's going on in CLT?,,2015-02-22 15:24:16 -0800,SC,
569638678194040832,negative,0.6721,Lost Luggage,0.6721,US Airways,,jeffpash,,0,@USAirways @USAirwaysCenter My lost bag lands in Hartford at 639p tonight. Will it be delivered to Danbury CT tonight?,,2015-02-22 15:23:38 -0800,San Francisco,Pacific Time (US & Canada)
569638479157723136,neutral,0.6682,,0.0,US Airways,,georgetietjen,,0,@USAirways So any ideas when the IT Geeks will plug in the servers so 639 can be on its way to PHX?,,2015-02-22 15:22:51 -0800,,
569638381375909889,negative,1.0,Can't Tell,0.6635,US Airways,,aj1powers,,1,@USAirways who do I contact about my awful experience I had 2/15/15 with @USAirways Flight 713 BUF-CLT?,,2015-02-22 15:22:28 -0800,,Eastern Time (US & Canada)
569637822929317890,negative,0.6948,Customer Service Issue,0.3522,US Airways,,joekamal48,,0,@USAirways @AmericanAir  nvm my bad it's been an hour and a half #thanks,,2015-02-22 15:20:15 -0800,,
569635479383085056,negative,1.0,Late Flight,0.6559,US Airways,,elias02,,0,@USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined,,2015-02-22 15:10:56 -0800,,Quito
569635391965405184,negative,1.0,Can't Tell,0.6768,US Airways,,OwlBeEmmCee,,0,@USAirways always letting me down. 👊,,2015-02-22 15:10:35 -0800,"Charlotte, NorCack",Eastern Time (US & Canada)
569634364780351488,positive,1.0,,,US Airways,,nanceebing,,0,@USAirways please keep Emily at you gso airport ticketing on staff she is amazing,,2015-02-22 15:06:30 -0800,south beach/ LA / NC,Eastern Time (US & Canada)
569633357451153408,negative,1.0,Flight Booking Problems,0.6759999999999999,US Airways,,thpx,,0,"@usairways I don't understand why I can't get my missing miles? I was on the flight, it was in my Dividend Miles Account… #help",,2015-02-22 15:02:30 -0800,"Bavaria, Germany",Berlin
569633323997212672,negative,1.0,Late Flight,0.6202,US Airways,,ardakuyumcu,,2,"@USAirways can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots http://t.co/Zira2z3UDc",,2015-02-22 15:02:22 -0800,,Eastern Time (US & Canada)
569633287204773888,negative,1.0,Late Flight,0.6812,US Airways,,dailydebs,,0,@USAirways really? No meal vouchers for a 7 hour flight delay out of Virgin Islands...,,2015-02-22 15:02:13 -0800,Indiana!,
569633285288157184,negative,1.0,Customer Service Issue,0.6495,US Airways,,sebastian_mcfox,,0,@USAirways but the automated message says the line is too busy to join the queue! #stuckintheloop,,2015-02-22 15:02:13 -0800,,
569633099174322177,negative,0.6563,Customer Service Issue,0.6563,US Airways,,thpx,,0,"@usairways HI again! How you suggested I contacted u via phone, sent a mail with the original ticket &amp; the result: http://t.co/214i0RTIH4",,2015-02-22 15:01:28 -0800,"Bavaria, Germany",Berlin
569632828478136320,negative,1.0,Can't Tell,0.385,US Airways,,dlancaster243,,0,"@USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere.",,2015-02-22 15:00:24 -0800,,
569632685318115329,negative,1.0,Bad Flight,0.6966,US Airways,,Bnuuug,,0,@USAirways #flight2031 the flight to Hell,,2015-02-22 14:59:50 -0800,,Eastern Time (US & Canada)
569632379326869504,negative,1.0,Customer Service Issue,1.0,US Airways,,amischke,,0,"@USAirways Gave up after more than 2 hours on hold. Still need that receipt; last time it was promised, it never arrived. Help?!",,2015-02-22 14:58:37 -0800,Boston area,Eastern Time (US & Canada)
569632283046469634,negative,0.701,Lost Luggage,0.701,US Airways,,tiffsaulnier,,0,@USAirways @AmericanAir just be prepared for a claim if that bag is lost ... Too many valuables to carry in my hands. #us2146 to #aa2924,,2015-02-22 14:58:14 -0800,Citizen of the World,
569630712233627648,negative,1.0,Late Flight,0.6718,US Airways,,mmislankar87,,1,"@USAirways told me I deserved to be delayed because I booked the last flight and then I hear ""the only inconvience is missing your flight""",,2015-02-22 14:51:59 -0800,,
569630148468670464,neutral,1.0,,,US Airways,,ArrestlessMind,,0,@USAirways Any update on the computer outtage affecting flights? Is this national or just Northeast? ETA on resolution?,,2015-02-22 14:49:45 -0800,"Atascadero, CA",Eastern Time (US & Canada)
569629882323496961,negative,1.0,Bad Flight,1.0,US Airways,,Bnuuug,,0,"@USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell",,2015-02-22 14:48:41 -0800,,Eastern Time (US & Canada)
569629631814508544,negative,1.0,Flight Booking Problems,0.6667,US Airways,,beoliu,,0,@USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?,,2015-02-22 14:47:42 -0800,"Tuscaloosa, Alabama",Central Time (US & Canada)
569629346777968640,negative,1.0,Customer Service Issue,0.6491,US Airways,,blumeanbb,,0,@USAirways 5 hours on the phone waiting for a call back to find my luggage #shameonyou,,2015-02-22 14:46:34 -0800,,
569628521666117632,negative,1.0,longlines,0.6559999999999999,US Airways,,EggZackLeeMe,,0,@USAirways ... What's going on at @PHLAirport ?!  I've been sitting at the gate for 45minutes.,"[39.8749922, -75.24017448]",2015-02-22 14:43:17 -0800,"West Chester, PA",Eastern Time (US & Canada)
569628242044428288,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,LeahWoomer,,0,@USAirways 799 from AMS to PHL today- 3 of 4 flight attendants were downright rude and hostile and made the 8+ hour flight even worse.,"[39.87455718, -75.24082121]",2015-02-22 14:42:10 -0800,,
569628145030004736,negative,1.0,Cancelled Flight,0.3606,US Airways,,jph_sc,,0,@USAirways why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways,,2015-02-22 14:41:47 -0800,"Charleston, SC",Eastern Time (US & Canada)
569627574336421888,neutral,1.0,,,US Airways,,Marcusluft,,0,@USAirways my wife left her phone on flight AWE474 on Friday February 20th upon landing in Minneapolis. How can we get it back? Thanks!,,2015-02-22 14:39:31 -0800,"Thunder Bay, ON, Canada",Eastern Time (US & Canada)
569627477200535552,negative,0.6459999999999999,Customer Service Issue,0.3326,US Airways,,ccmleblanc,,0,@USAirways what's the deal with the flight computer network?,,2015-02-22 14:39:08 -0800,,
569627346166284288,negative,0.6462,Customer Service Issue,0.3346,US Airways,,MattressCC,,0,@USAirways does anyone actually work at the dividend miles department? http://t.co/BgtJFmnEOT,,2015-02-22 14:38:37 -0800,,Central Time (US & Canada)
569627079458865153,negative,0.6294,Cancelled Flight,0.6294,US Airways,,HollyHMullin,,0,@USAirways No flights out of Philly because of system wide tech issue.   @CBSPhilly,,2015-02-22 14:37:33 -0800,,Eastern Time (US & Canada)
569627069463842816,negative,1.0,Bad Flight,0.6512,US Airways,,PamelaSedmak,,0,@USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member,,2015-02-22 14:37:31 -0800,Sunny mountains of Arizona,Central Time (US & Canada)
569626882053787649,negative,1.0,Cancelled Flight,1.0,US Airways,,servicejunkie19,,0,"@USAirways epic fail @ CLT ystrdy w/Cancelled Flightled flights. No staff, no communication &amp; no refund for unused portion of tix. Keep it classy guys",,2015-02-22 14:36:46 -0800,,
569626841046224896,negative,1.0,Customer Service Issue,0.66,US Airways,,Ariella_Lexi,,0,@USAirways i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?!,,2015-02-22 14:36:36 -0800,Elmwood Park ,Central Time (US & Canada)
569626683139104768,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,FrancescaJo_,,0,@USAirways @AmericanAir Just got off Int. Flight #799. Your Intentionally rude staff made for a horrible 8hr+ flight on an unsuitable plane.,,2015-02-22 14:35:59 -0800,"Phoenix, AZ",
569625848334000128,negative,1.0,Late Flight,1.0,US Airways,,greatloop,,0,@USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give?,"[42.36184505, -71.02219492]",2015-02-22 14:32:40 -0800,The Great Loop,Eastern Time (US & Canada)
569625599570014209,negative,0.6917,Late Flight,0.6917,US Airways,,JesseMendelson,,0,@USAirways will you hold #475 today for connecting passengers coming from delayed flights?,,2015-02-22 14:31:40 -0800,Washington DC,Quito
569625053916061696,positive,1.0,,,US Airways,,sleenieto,,1,@USAirways provided the best service for me today! Thank you so much :),,2015-02-22 14:29:30 -0800,Tampa,Eastern Time (US & Canada)
569625014179377152,negative,1.0,Late Flight,0.6903,US Airways,,rossj987,,0,@USAirways Can you guys please give an update?  Been sitting on Tarmac on flight 601 yet the website still says it's on time?,,2015-02-22 14:29:21 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569624406437306370,negative,1.0,Cancelled Flight,0.6659,US Airways,,peacheslt4,,0,@USAirways - flight was Cancelled Flightled to Buf today. Waited in line for 2+ hrs &amp; cus service was rude. No flight until Tues. Need to get to ROC.,,2015-02-22 14:26:56 -0800,,
569624021605740545,negative,1.0,Customer Service Issue,1.0,US Airways,,MityaFerenetz,,1,@USAirways Seriously? I should keep trying after seven hours. That is your corporate policy? #usairwaysfail,,2015-02-22 14:25:24 -0800,,Atlantic Time (Canada)
569624009354170369,negative,1.0,Can't Tell,0.6443,US Airways,,dave_cavan,,0,"@USAirways his name is Rett Cavan, he has a gofundme page, and is going to take his last breath tonight. This airline only cares about money","[43.19825137, -70.87335749]",2015-02-22 14:25:21 -0800,"Livonia, MI",
569623606684209154,negative,0.6653,Cancelled Flight,0.3451,US Airways,,dave_cavan,,0,@USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away...,"[43.19830037, -70.87348793]",2015-02-22 14:23:45 -0800,"Livonia, MI",
569623415767871489,negative,1.0,Customer Service Issue,1.0,US Airways,,dave_cavan,,0,@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted,"[43.19824341, -70.8733423]",2015-02-22 14:23:00 -0800,"Livonia, MI",
569623396729917440,negative,1.0,Flight Attendant Complaints,0.6791,US Airways,,brianmka,,0,"@USAirways Best part was hearing the attendant give a voucher to person next to me for hotel at BGR. Then my guy saying ""we don't do that""",,2015-02-22 14:22:55 -0800,"Washington, D.C.",Central Time (US & Canada)
569623359304003584,negative,1.0,Customer Service Issue,0.6517,US Airways,,Dwight_Paulson,,0,@USAirways horrible cust service exp at DIA today. Wife waited 3 hrs on the plane b/f flight 695 was Cancelled Flightled. Still waiting for bags.,,2015-02-22 14:22:46 -0800,,
569623211324735488,negative,1.0,Customer Service Issue,0.6939,US Airways,,MattressCC,,0,@USAirways is really good at deferring responsibility.,,2015-02-22 14:22:11 -0800,,Central Time (US & Canada)
569623190730887168,negative,1.0,Can't Tell,0.6186,US Airways,,dave_cavan,,0,@USAirways thank you so much for asking us to pay $700 to switch to a different flight so I could spend more time with my dying nephew.,"[43.19872113, -70.87307422]",2015-02-22 14:22:06 -0800,"Livonia, MI",
569623164105433088,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,Gregm528,,0,"@USAirways @AmericanAir @GMA could not have had a worse airline experience. Rude, unhelpful, got yelled at😳. @JetBlue need your help",,2015-02-22 14:22:00 -0800,NY,Eastern Time (US & Canada)
569623156337586177,negative,1.0,Lost Luggage,1.0,US Airways,,Brendanhwalters,,0,"@USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!",,2015-02-22 14:21:58 -0800,NYC,
569622857120137216,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,TheLoveBite,,0,@USAirways I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars,,2015-02-22 14:20:46 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569621714046455808,neutral,0.6307,,,US Airways,,Sam_Kaplan,,0,@USAirways glad people can put their coats in the storage area though. It would be super unfortunate to leave those on the floor,,2015-02-22 14:16:14 -0800,,Central Time (US & Canada)
569621698905022464,negative,1.0,Late Flight,0.6939,US Airways,,PhilHagen,,0,@usairways @AmericanAir LAX connect from term 6 to term 4.  55min layover due to delay. US755-AA2595. Is this realistic? Can 2595 be held?,,2015-02-22 14:16:10 -0800,"Lewes, DE, USA",Eastern Time (US & Canada)
569621548446957568,neutral,0.6742,,0.0,US Airways,,brianmka,,0,@USAirways But good luck getting there! Not cool.,,2015-02-22 14:15:34 -0800,"Washington, D.C.",Central Time (US & Canada)
569621412325023744,negative,1.0,Customer Service Issue,0.6889,US Airways,,OutsideHitter84,,0,@USAirways I left an item on plane BOS-PHL on Friday.  I've called PHL US Airways # &amp; left 6 msgs. No return call what to do at this point.,,2015-02-22 14:15:02 -0800,,
569621365634015232,negative,1.0,Cancelled Flight,1.0,US Airways,,brianmka,,0,@USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow,,2015-02-22 14:14:51 -0800,"Washington, D.C.",Central Time (US & Canada)
569621238152368128,negative,1.0,Flight Attendant Complaints,0.677,US Airways,,Sam_Kaplan,,0,@USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25,,2015-02-22 14:14:20 -0800,,Central Time (US & Canada)
569621210746789888,negative,0.6737,Late Flight,0.3368,US Airways,,rossj987,,0,@USAirways so apparently all of your computers crashed at BWI?  Any update on when flights will be moving?,,2015-02-22 14:14:14 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569620355783925760,negative,1.0,Lost Luggage,1.0,US Airways,,CatieKriewald,,0,@USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info?,,2015-02-22 14:10:50 -0800,"Stillwater, MN",Central Time (US & Canada)
569619861879590912,negative,1.0,Late Flight,0.6745,US Airways,,CMocz,,0,"@USAirways 24 hrs Late Flightr still not home. Hotel, rental car etc with a 5 yr old, what happened to ""customer service is our first priority""",,2015-02-22 14:08:52 -0800,,
569619668060807169,neutral,1.0,,,US Airways,,VictorJDH,,0,"@USAirways I saw online you had fee but I was wondering if there was a way to pay for it ahead of time, instead of at the kiosk",,2015-02-22 14:08:06 -0800,East Lansing,Eastern Time (US & Canada)
569619075246235648,negative,1.0,Cancelled Flight,1.0,US Airways,,TheConnorCough,,0,"@USAirways Cancelled Flights my flight to NY 3 times, then once I make it here they decided for S&amp;Gs they'll Cancelled Flight my return flight too. Thanks.","[42.74561865, -73.80942844]",2015-02-22 14:05:45 -0800,"G-Town, Geneva NY",Central Time (US & Canada)
569618838767181825,neutral,0.65,,0.0,US Airways,,LaceyDGarland,,2,@USAirways Y'all need to get it together,"[35.87642273, -78.79274566]",2015-02-22 14:04:48 -0800,"Goldsboro, NC",Eastern Time (US & Canada)
569618750946873344,negative,1.0,Customer Service Issue,1.0,US Airways,,amischke,,0,@USAirways On hold for &gt;70 mins on my 3rd attempt just to get a receipt showing change fees for an upcoming flight. Please help!,,2015-02-22 14:04:27 -0800,Boston area,Eastern Time (US & Canada)
569618538924789760,negative,1.0,longlines,0.6624,US Airways,,LaceyDGarland,,0,@USAirways Everyone on Flight 669 from LAX to RDU enjoyed waiting an hour &amp; a half in baggage claim for their bags just now,"[35.87648539, -78.79266577]",2015-02-22 14:03:37 -0800,"Goldsboro, NC",Eastern Time (US & Canada)
569617777075625986,neutral,0.6695,,0.0,US Airways,,WarrickHoward,,0,@USAirways No I need the corporate office number please as that is who is dealing with this for me. It's a 480 number.,,2015-02-22 14:00:35 -0800,,London
569617704644165632,negative,0.6854,Late Flight,0.6854,US Airways,,chrismillersfca,,0,@USAirways CSTSVC in PHL honors UR system over my reality. No RCD of change in HPN. Now extra hours in PHL or $75 to get to CLE.,,2015-02-22 14:00:18 -0800,San Francisco,
569617332907212800,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,TheLoveBite,,0,@USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699,,2015-02-22 13:58:49 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569616551239917569,neutral,0.6374,,,US Airways,,Geneva_Sands,,0,"@USAirways if my flight, 4035, is delayed, what time do I have to arrive at BHM?","[33.50528024, -86.81047219]",2015-02-22 13:55:43 -0800,"Washington, D.C. ",Eastern Time (US & Canada)
569614672061575168,negative,1.0,Flight Booking Problems,0.3635,US Airways,,OBwankenobi,,0,@USAirways on hold for 2+ hours.. Can I book using a Take Flight voucher online??,,2015-02-22 13:48:15 -0800,,Quito
569614422496444417,negative,1.0,Lost Luggage,1.0,US Airways,,09202010,,0,@USAirways when do we get our baggages? @usaireays 699 LA to RDU http://t.co/vU5lBZXtRX,,2015-02-22 13:47:15 -0800,,Mountain Time (US & Canada)
569614361574158336,negative,1.0,Customer Service Issue,1.0,US Airways,,_Leycar,,0,@USAirways has the WORST customer service and their flights are always delayed,,2015-02-22 13:47:01 -0800,,Eastern Time (US & Canada)
569613897516380160,negative,1.0,Customer Service Issue,1.0,US Airways,,jakejrssherry,,0,@USAirways if you are going to make me wait in the phone for a long time can you at least turn off the ads they are eating away at my soul,,2015-02-22 13:45:10 -0800,,Atlantic Time (Canada)
569612804350717953,positive,1.0,,,US Airways,,dctimes2,,0,"@USAirways despite mechanical issues and many delays followed by a Cancelled Flightlation, still getting to Vegas thanks to great gate agents!",,2015-02-22 13:40:50 -0800,,Eastern Time (US & Canada)
569612379811676161,negative,1.0,Customer Service Issue,0.3441,US Airways,,09202010,,0,@USAirways US Airlines 699 LA to RDU is holding onto baggages for an hour already and everyone is still waiting!?,,2015-02-22 13:39:08 -0800,,Mountain Time (US & Canada)
569611341394264064,negative,1.0,Can't Tell,1.0,US Airways,,PandooYaar,,0,@USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company,,2015-02-22 13:35:01 -0800,Philly,Eastern Time (US & Canada)
569610893052518400,negative,1.0,Customer Service Issue,0.7055,US Airways,,AuroraBIZ,,0,@USAirways spoke with your reps in NH and PA. Very poor communications. Bags still sitting in Philly. TRAIN YOUR STAFF,,2015-02-22 13:33:14 -0800,"Boston, MA",Eastern Time (US & Canada)
569610759795314688,negative,1.0,Customer Service Issue,1.0,US Airways,,PandooYaar,,0,@USAirways thanks for the worst customer service on the face of the earth. I loved the 5+ hrs on hold along w 2 Cancelled Flightled flights,,2015-02-22 13:32:42 -0800,Philly,Eastern Time (US & Canada)
569610542723309568,negative,1.0,Flight Booking Problems,0.6768,US Airways,,FvGrecia,,0,@USAirways I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation!,,2015-02-22 13:31:50 -0800,,
569609828831780865,neutral,1.0,,,US Airways,,AbbieBjugstad,,0,@USAirways Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.,,2015-02-22 13:29:00 -0800,,
569609621834301440,negative,1.0,Late Flight,0.35600000000000004,US Airways,,rsnewman_nyc,,0,@USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.,,2015-02-22 13:28:11 -0800,,
569608831816351745,negative,1.0,Can't Tell,0.607,US Airways,,MRTWT8,,0,@USAirways how do you lose a pilot????,,2015-02-22 13:25:02 -0800,"Bonaire, GA",Eastern Time (US & Canada)
569608141689753600,negative,1.0,Customer Service Issue,1.0,US Airways,,jakejrssherry,,0,@USAirways the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins...,,2015-02-22 13:22:18 -0800,,Atlantic Time (Canada)
569607757784952832,negative,1.0,Late Flight,1.0,US Airways,,jph_sc,,0,@USAirways @AmericanAir we are missing our connection due to delay out of LAS. What are we supposed to do now?,,2015-02-22 13:20:46 -0800,"Charleston, SC",Eastern Time (US & Canada)
569607719713288192,negative,1.0,Customer Service Issue,0.3541,US Airways,,rsnewman_nyc,,0,@USAirways #695 might have been Cancelled Flighted? mechanical issue. 6 hours Late Flightr 100 people still waiting and Zero information. Please send help.,,2015-02-22 13:20:37 -0800,,
569607287867883520,negative,1.0,Customer Service Issue,0.6771,US Airways,,MityaFerenetz,,0,"@USAirways 6 hours, no agent. Should I keep waiting?",,2015-02-22 13:18:54 -0800,,Atlantic Time (Canada)
569606281998299137,negative,1.0,Lost Luggage,0.6436,US Airways,,TheLoveBite,,0,@USAirways how hard is it to unload bags in order of arrival? 45 mins and counting for flight 699,,2015-02-22 13:14:55 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569605710314668035,negative,1.0,Customer Service Issue,1.0,US Airways,,vasisht,,0,"@USAirways is it policy to tell customers ""We can't help you?"" I'm sorry but this is unacceptable",,2015-02-22 13:12:38 -0800,A galaxy far far away,Eastern Time (US & Canada)
569605690471288832,negative,1.0,Late Flight,1.0,US Airways,,RobVyvey,,0,@USAirways thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party?,,2015-02-22 13:12:34 -0800,Kingston ontario Canada,Eastern Time (US & Canada)
569605604416888832,negative,0.6559,Customer Service Issue,0.6559,US Airways,,vasisht,,0,"@USAirways ""We can't help you. We don't put people up in hotels when you miss a flight it's against policy.""",,2015-02-22 13:12:13 -0800,A galaxy far far away,Eastern Time (US & Canada)
569605521050898433,negative,1.0,Cancelled Flight,0.6632,US Airways,,vasisht,,0,"@USAirways my friends at KPHL were told by your rep ""if it were me I woulda just gone home this am and tried again tomorrow."" 1/2",,2015-02-22 13:11:53 -0800,A galaxy far far away,Eastern Time (US & Canada)
569605258621661184,positive,1.0,,,US Airways,,kneedoc69,,0,@USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice,,2015-02-22 13:10:51 -0800,"Mount Airy, NC",Atlantic Time (Canada)
569604286369431552,negative,1.0,Customer Service Issue,0.3581,US Airways,,therealkellyd,,0,@USAirways wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838,,2015-02-22 13:06:59 -0800,,
569604198771363840,negative,1.0,Flight Attendant Complaints,0.6838,US Airways,,KoilsByNature,,0,@USAirways it's unacceptable the way your agents at the gate treat paying customers!!!,,2015-02-22 13:06:38 -0800,World Wide,Quito
569604041141039104,neutral,1.0,,,US Airways,,HybridMovementC,,0,@USAirways  Mad love http://t.co/4ojrSDWPkK NYC-,,2015-02-22 13:06:00 -0800,"everywhere, all the time.",
569603833804038144,negative,0.6511,longlines,0.3284,US Airways,,mjmassa8,,0,@USAirways more like USDELAY-ways. Another long 'paperwork' reLate Flightd delay - Friday in Charlotte. Today in Philly. #letsgoalready,,2015-02-22 13:05:11 -0800,"Chicago, IL",Mountain Time (US & Canada)
569603523954016256,negative,1.0,Customer Service Issue,0.7245,US Airways,,KoilsByNature,,0,@USAirways your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours!  Get to CLT to horrid customer service!,,2015-02-22 13:03:57 -0800,World Wide,Quito
569603357406576641,negative,0.6566,Late Flight,0.6566,US Airways,,colums23,,0,"@USAirways flight 2022 out of Phil, no update and was supposed to leave 15 minutes ago.  Sitting in airport, wondering#irritated",,2015-02-22 13:03:17 -0800,27265,
569602860020850688,negative,1.0,Flight Attendant Complaints,0.6545,US Airways,,JeffersRich,,0,"@USAirways  Flight 4454 aircraft at gate, but no crew?  Will be 2+ hours Late Flight to destination. Come on!",,2015-02-22 13:01:19 -0800,"Windermere, Florida",
569602817633222656,negative,1.0,Lost Luggage,1.0,US Airways,,WarrickHoward,,0,@USAirways Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing.,,2015-02-22 13:01:09 -0800,,London
569602407417692162,negative,1.0,Late Flight,0.6701,US Airways,,RothsteinDavid,,0,@USAirways 3818 delayed. blue skies all over. #whyisusairALWAYSDELAYED???,,2015-02-22 12:59:31 -0800,"WCHOB, Buffalo, NY",
569601913832022016,negative,1.0,Flight Attendant Complaints,0.6735,US Airways,,MeganMmcginnis,,0,@USAirways Ill never fly you again due to the emotional &amp; financial stress you have caused me because of one of your staff members errors.,,2015-02-22 12:57:33 -0800,,
569601628279480320,negative,1.0,Lost Luggage,1.0,US Airways,,NorthHarborNYC,,0,@USAirways where are my bags?,,2015-02-22 12:56:25 -0800,,
569601275672829952,negative,1.0,Flight Attendant Complaints,0.669,US Airways,,MikeisRichRich,,0,"@USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up.  #neveragain",,2015-02-22 12:55:01 -0800,,Eastern Time (US & Canada)
569601264679559168,neutral,1.0,,,US Airways,,peterfransson,,0,"@USAirways when AA gate supervisor 600117 was asked for his superiors name, response received was ""the CEO of #AmericanAirlines"" #merger",,2015-02-22 12:54:58 -0800,Inter/Outer-Continental U.S.,Eastern Time (US & Canada)
569600990430806017,negative,1.0,Customer Service Issue,1.0,US Airways,,thisAnneM,,0,@usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!??,,2015-02-22 12:53:53 -0800,Philadelphia,Atlantic Time (Canada)
569600989055086592,neutral,1.0,,,US Airways,,peterfransson,,0,@USAirways AA Gate Supervisor emplid 600117 allowed flight AA67 to leave JFK to SJ on 20feb15 w/o 8 customers that made final boarding call.,,2015-02-22 12:53:53 -0800,Inter/Outer-Continental U.S.,Eastern Time (US & Canada)
569600757516914688,negative,0.6739,Late Flight,0.337,US Airways,,dline2005,,0,@USAirways thanks for being so bad you make a two day train trip look appealing!!,,2015-02-22 12:52:57 -0800,"Columbus, Ohio",Eastern Time (US & Canada)
569600720254541824,negative,1.0,Customer Service Issue,1.0,US Airways,,JQCalderwood,,0,@USAirways you have got to be kidding me!  No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr?,,2015-02-22 12:52:49 -0800,VA,Quito
569600023597428736,negative,1.0,longlines,1.0,US Airways,,RBuchmann,,0,@USAirways Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min &amp; counting..,,2015-02-22 12:50:02 -0800,"Saint Louis, MO",Central Time (US & Canada)
569600009097904128,negative,1.0,Customer Service Issue,1.0,US Airways,,xtingu,,0,@USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer.,,2015-02-22 12:49:59 -0800,The Wilming Town,Eastern Time (US & Canada)
569599725240000513,negative,1.0,Customer Service Issue,1.0,US Airways,,brittalb,,0,@usairways I have been on hold for over 3 hours.  Please help! http://t.co/tyXAZtMQ1U,,2015-02-22 12:48:51 -0800,,
569599532268449792,negative,1.0,Customer Service Issue,0.6656,US Airways,,jadedhippie09,,0,"@USAirways I promise, if I can help it I will nvr fly w/u again. Even if I have 2 pay more $$$ 2 fly w/ sum1 else #badcustomerservice",,2015-02-22 12:48:05 -0800,,
569599260288819201,negative,1.0,Late Flight,1.0,US Airways,,jadedhippie09,,0,@USAirways yesterday we were delayed for SIX hours w/lil to NO explanation we paid LOTS of $$ 2 fly w/u &amp; this is how u treat ur customers?,,2015-02-22 12:47:00 -0800,,
569598915722518528,negative,1.0,Can't Tell,1.0,US Airways,,jadedhippie09,,0,@USAirways I have nothing but issues when I fly w/u what's up w/that?! #travel #vacation #awful,,2015-02-22 12:45:38 -0800,,
569598852912668672,neutral,0.6699,,0.0,US Airways,,hlauinfo,,0,@USAirways you should update your passbook passes with any gate changes.,,2015-02-22 12:45:23 -0800,Los Angeles,Pacific Time (US & Canada)
569598323621023745,negative,1.0,Customer Service Issue,1.0,US Airways,,dline2005,,0,@USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...,,2015-02-22 12:43:17 -0800,"Columbus, Ohio",Eastern Time (US & Canada)
569597857013084160,negative,1.0,Customer Service Issue,0.6685,US Airways,,xtingu,,1,@USAirways -- I've been on hold 40 mins to Cancelled Flight my reservation for this afternoon. Is there another way? Web tells me to call.,,2015-02-22 12:41:26 -0800,The Wilming Town,Eastern Time (US & Canada)
569597711789502464,negative,1.0,Customer Service Issue,0.6721,US Airways,,dline2005,,0,"@USAirways suggest you failures make a HUGE donation to @the_USO  Charlotte, NC as THEY provided GREAT customer service today, unlike you.",,2015-02-22 12:40:51 -0800,"Columbus, Ohio",Eastern Time (US & Canada)
569597328522387456,negative,1.0,Flight Attendant Complaints,0.6928,US Airways,,BZFlinn,,0,@USAirways this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http://t.co/hFjYN2vtVj,,2015-02-22 12:39:20 -0800,,Hawaii
569596783011217408,negative,0.6633,Cancelled Flight,0.3367,US Airways,,CaseyRhoades1,,0,@USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please,,2015-02-22 12:37:10 -0800,"Madbury, NH",
569596364197199873,negative,1.0,Customer Service Issue,1.0,US Airways,,farmdinner,,0,@USAirways I need an actual person in customer relations for a refund. What # can I call? I will dispute this charge on my credit card.,,2015-02-22 12:35:30 -0800,,Eastern Time (US & Canada)
569596357381644289,negative,1.0,Customer Service Issue,0.7092,US Airways,,tpratt31,,0,"@USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22",,2015-02-22 12:35:28 -0800,"Los Angeles, Ca",
569596034059358208,negative,1.0,Lost Luggage,1.0,US Airways,,sejaffe,,0,"@USAirways @ClaudOakeshott don't need this link, after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk.",,2015-02-22 12:34:11 -0800,,
569595745126494208,negative,1.0,Can't Tell,0.6973,US Airways,,riricesq,,0,@USAirways is absolute crap this week!!,,2015-02-22 12:33:02 -0800,On a beach,Quito
569595534916202496,neutral,1.0,,,US Airways,,APH0823,,0,"@USAirways got transf. to Dividend Miles...need to change flight.  Grandma just passed, need to change ticket ASAP. Update on wait time?",,2015-02-22 12:32:12 -0800,Global Citizen,Pacific Time (US & Canada)
569595123799101440,negative,0.6818,Customer Service Issue,0.375,US Airways,,bta7,,0,".@USAirways trying to get a partner PNR, and have spent more than 1 hour on hold.  I know its snowing somewhere, but this is awful",,2015-02-22 12:30:34 -0800,"Wauwatosa, WI ",Central Time (US & Canada)
569595015518793730,negative,1.0,Customer Service Issue,1.0,US Airways,,MoniqueduRock,,0,@USAirways on the phone over an hour waiting for customer service  got wrong fight information cost us 6 hours from trip. Frustrating!!!,,2015-02-22 12:30:08 -0800,"Orange, CA",
569594973949206529,negative,1.0,Lost Luggage,1.0,US Airways,,spartanbride,,0,@USAirways @united each says the other has my luggage. On hold almost 3.5 hrs with @USAirways. @united hung up 3x. http://t.co/dr5oCtp1DY,,2015-02-22 12:29:59 -0800,"Leesburg, VA",
569592443542343680,negative,1.0,Cancelled Flight,1.0,US Airways,,graydonpleasant,,0,@USAirways Just Cancelled Flight every flight I have why don't you.,,2015-02-22 12:19:55 -0800,"Winston Salem, NC, USA",Central Time (US & Canada)
569592390211801089,negative,1.0,Customer Service Issue,1.0,US Airways,,imacericg,,0,"@usairways Is your reservation phone number working? Called 10x in the last 3 days, and haven’t gotten through.",,2015-02-22 12:19:42 -0800,,Eastern Time (US & Canada)
569592368518660096,negative,1.0,Customer Service Issue,1.0,US Airways,,cheerUPDATES,,1,"@USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight 😡",,2015-02-22 12:19:37 -0800,United States,Eastern Time (US & Canada)
569592120954236928,negative,1.0,Can't Tell,1.0,US Airways,,FiVeBoRoUghS718,,0,@USAirways really nigga.. Ur a fuck boy,"[40.85214382, -73.28567395]",2015-02-22 12:18:38 -0800,,
569591310589431808,negative,1.0,Late Flight,0.6529,US Airways,,HutchinsJim,,0,"@USAirways I sympathize re:weather issues, but when times get tough, call in more folks. Over two hours on hold for 4-minute fix. #FAIL","[39.98272482, -86.22502919]",2015-02-22 12:15:25 -0800,"Carmel, IN",Atlantic Time (Canada)
569589123218079745,neutral,0.7027,,0.0,US Airways,,drewdenker,,0,@USAirways just told by supervisor that they won't guarantee the empty seats to standby passengers with flights Cancelled Flightled so can sell them,,2015-02-22 12:06:44 -0800,,
569589028590391298,negative,0.6842,Late Flight,0.6842,US Airways,,ericabevill,,0,@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235,,2015-02-22 12:06:21 -0800,"Chicago, IL",Central Time (US & Canada)
569588578159697920,negative,1.0,Can't Tell,1.0,US Airways,,evanquinn,,0,"@USAirways has failed me all day long, should I blame it on @AmericanAir ?",,2015-02-22 12:04:34 -0800,"Newtonville, MA",Pacific Time (US & Canada)
569588465593143297,neutral,0.6344,,0.0,US Airways,,WarrickHoward,,0,@USAirways What's the contact number for the corporate baggage office in Phoenix?,,2015-02-22 12:04:07 -0800,,London
569588073438121984,negative,1.0,Customer Service Issue,1.0,US Airways,,RickyRomanXXX,,0,@USAirways 1 hour and counting on hold :( why? http://t.co/clOB5qwMXR,,2015-02-22 12:02:33 -0800,USA,Eastern Time (US & Canada)
569587844693536768,negative,1.0,Cancelled Flight,1.0,US Airways,,Harmony1412,,0,@USAirways  you Cancelled Flighted &amp; rescheduled my flight &amp; still getting updates &amp; can't find my current flight on my account http://t.co/8Je1h3666w,,2015-02-22 12:01:39 -0800,Wonderland,Indiana (East)
569587663692554242,negative,1.0,Late Flight,1.0,US Airways,,ericabevill,,0,@USAirways now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. Y r we on plane?,,2015-02-22 12:00:56 -0800,"Chicago, IL",Central Time (US & Canada)
569586372866150400,negative,1.0,Cancelled Flight,1.0,US Airways,,MrRenevendez,,0,@USAirways according to @wtop DCA seems to be recovering nicely from yesterday's snow so why are you Cancelled Flightling flights out there?,,2015-02-22 11:55:48 -0800,Where you least need me to be,
569585968610615296,negative,1.0,Cancelled Flight,1.0,US Airways,,farmdinner,,0,"@USAirways Cancelled Flightled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket, u need to refund me.",,2015-02-22 11:54:11 -0800,,Eastern Time (US & Canada)
569585747503611905,negative,1.0,Customer Service Issue,0.6861,US Airways,,sejaffe,,0,@USAirways @AmericanAir seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable,,2015-02-22 11:53:19 -0800,,
569584885108748290,negative,1.0,Late Flight,0.3787,US Airways,,AndrewTV,,0,@USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?,,2015-02-22 11:49:53 -0800,"Pittsfield, MA",Eastern Time (US & Canada)
569584719089836032,positive,1.0,,,US Airways,,mc3h2,,0,@USAirways new F/As from DFW to CLT this morning did a great job. Well Done!,,2015-02-22 11:49:14 -0800,The 27th State ,Eastern Time (US & Canada)
569584207011434497,negative,1.0,Bad Flight,0.6442,US Airways,,ericabevill,,0,@USAirways why have me board a plane knowing there is a maint issue?  US5235.,,2015-02-22 11:47:11 -0800,"Chicago, IL",Central Time (US & Canada)
569584057270575105,neutral,0.6593,,,US Airways,,airliners2,,28,@USAirways with this livery back in the day. http://t.co/EEqWVAMmiy,,2015-02-22 11:46:36 -0800,Airports Around The World,Eastern Time (US & Canada)
569583725408870401,negative,1.0,Cancelled Flight,0.6313,US Airways,,drewdenker,,0,@USAirways waiting all day at ATL since flight this am Cancelled Flightled. 1 standby told no seats and group of 15 shows up Late Flight and gets on to PHL,,2015-02-22 11:45:17 -0800,,
569583698640818176,negative,1.0,Customer Service Issue,0.6767,US Airways,,sebastian_mcfox,,0,@USAirways the link doesn't work..,,2015-02-22 11:45:10 -0800,,
569581828258078721,negative,1.0,Cancelled Flight,1.0,US Airways,,MrRenevendez,,0,@USAirways spent 1.5 hours in line trying to get on a flight home tonight only for it to be Cancelled Flightled an hour Late Flightr. Not even snowing at DCA,,2015-02-22 11:37:44 -0800,Where you least need me to be,
569581400850096128,negative,1.0,Late Flight,1.0,US Airways,,CaseyRhoades1,,0,@USAirways flight 838 now leaving after 6 hour mechanical delay. Need lodging voucher and meals tonight in st Thomas who do I see?,,2015-02-22 11:36:02 -0800,"Madbury, NH",
569580275182772225,negative,1.0,Cancelled Flight,1.0,US Airways,,MrRenevendez,,0,@USAirways care to elaborate on why CHA to DCA is Cancelled Flightled this evening?,,2015-02-22 11:31:34 -0800,Where you least need me to be,
569579478168547328,negative,1.0,Bad Flight,1.0,US Airways,,NASTYBITCH360,,0,@USAirways help im falling out of one of your planes,,2015-02-22 11:28:24 -0800,KENTUCKINMYSHIRT,
569578297945919488,negative,1.0,Can't Tell,0.6829999999999999,US Airways,,DAngel082,,0,"@USAirways this has been my WORST flying experience with you guys, you need to do better",,2015-02-22 11:23:43 -0800,New York,
569578016843669504,negative,1.0,Late Flight,1.0,US Airways,,DAngel082,,0,@USAirways going to miss my connection because my flight home has been delayed and now no gate agent to get us off the plane-so frustrated,,2015-02-22 11:22:36 -0800,New York,
569577771292237824,negative,1.0,Customer Service Issue,1.0,US Airways,,maddie_helms,,0,@USAirways never flying you guys again. your customer service is awful,,2015-02-22 11:21:37 -0800,michigan,
569577696793006080,negative,1.0,Cancelled Flight,0.3906,US Airways,,theKDaubert,,1,@USAirways telling a man theres NO FLIGHTS for the next 10 hrs!!! NO standby! NOTHING! NO OPTIONS! trying to get to sick child! #FireVan!,,2015-02-22 11:21:19 -0800,PR: 1stlady@theimagecartel.com,Pacific Time (US & Canada)
569576236541825024,negative,1.0,Late Flight,1.0,US Airways,,jph_sc,,0,@USAirways missing our connection due to delay out of @LAS. Told not looking good for tmrw either. We will be stuck in #CLT. Help!,,2015-02-22 11:15:31 -0800,"Charleston, SC",Eastern Time (US & Canada)
569575780864241664,negative,1.0,Flight Attendant Complaints,0.6733,US Airways,,theKDaubert,,0,@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.,,2015-02-22 11:13:43 -0800,PR: 1stlady@theimagecartel.com,Pacific Time (US & Canada)
569575176322424832,negative,1.0,Customer Service Issue,0.6415,US Airways,,tapps,,0,@USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website.,,2015-02-22 11:11:18 -0800,"brown deer, wi",Central Time (US & Canada)
569574737929576448,negative,1.0,Cancelled Flight,0.665,US Airways,,AllHailAng,,0,@USAirways and no offers to provide us with a hotel or anything for a flight that is over 19 hours away!,,2015-02-22 11:09:34 -0800,Westeros,
569572536834498560,negative,1.0,Customer Service Issue,1.0,US Airways,,drgitlin,,0,@USAirways now you just hang up on me. I’m starting to think this is personal!,,2015-02-22 11:00:49 -0800,20001,Eastern Time (US & Canada)
569572184768835585,positive,1.0,,,US Airways,,andy_esworthy,,0,"@USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!",,2015-02-22 10:59:25 -0800,Philly to NY/NJ,Eastern Time (US & Canada)
569572095794917376,negative,1.0,Customer Service Issue,0.6425,US Airways,,tjvandy,,1,@USAirways in 140 characters? Yea right.   Thanks for patronizing.,,2015-02-22 10:59:04 -0800,colorado,Central Time (US & Canada)
569571654998888448,negative,1.0,Late Flight,1.0,US Airways,,ConNyoungjeezy,,0,"@USAirways 30 min delay for mechanics to replace rivets. 30 mins Late Flightr, turns out mechanics had wrong size rivets. 35 more mins. Pathetic",,2015-02-22 10:57:19 -0800,Boston,Quito
569569120951390209,negative,1.0,Late Flight,0.6745,US Airways,,SeanKelly23,,0,@USAirways would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long,,2015-02-22 10:47:15 -0800,Greensboro NC,
569568612215865344,negative,0.6867,Can't Tell,0.6867,US Airways,,ConNyoungjeezy,,0,@USAirways churn rate increasing by the second,,2015-02-22 10:45:13 -0800,Boston,Quito
569567629083430912,negative,1.0,Customer Service Issue,1.0,US Airways,,Asiators,,0,@USAirways I've been on hold at the reservations desk for 3 hours. HELP!!!!,,2015-02-22 10:41:19 -0800,"Dallas, TX",Central Time (US & Canada)
569567252363812864,negative,1.0,Customer Service Issue,1.0,US Airways,,helmsdanielle10,,0,@USAirways your service in Philly is unacceptable. Look into better service✌️ a 16 yr old shouldnt have a hard time http://t.co/WDAKTmr7Mj,,2015-02-22 10:39:49 -0800,,
569567084721655808,negative,0.6855,Customer Service Issue,0.3466,US Airways,,SS8085,,0,"@USAirways Its not just PHL, at BTV today made to deplane because ""it's Sunday and we don't know if maintenance will be available""",,2015-02-22 10:39:09 -0800,"Dallas, Burlington, Boston",Eastern Time (US & Canada)
569566712397471746,negative,1.0,Late Flight,1.0,US Airways,,ConNyoungjeezy,,0,@USAirways are there such things as non-delayed flights or na? Get your shit together and get me out of here,,2015-02-22 10:37:40 -0800,Boston,Quito
569566514132717568,negative,1.0,Can't Tell,1.0,US Airways,,SS8085,,0,"@USAirways After today,no reason 4 anyone to not approve merger with @AmericanAir,other airlines have no reason to fear losing business to U",,2015-02-22 10:36:53 -0800,"Dallas, Burlington, Boston",Eastern Time (US & Canada)
569566323912671232,neutral,0.6402,,0.0,US Airways,,helmsdanielle10,,0,@USAirways Look into better service.,,2015-02-22 10:36:08 -0800,,
569565598772043776,negative,1.0,Customer Service Issue,1.0,US Airways,,CMocz,,1,"@USAirways your customer service in Philly is deplorable, rude &amp; unprofessional gate agents after delays &amp; Cancelled Flightations #takingthistothetop",,2015-02-22 10:33:15 -0800,,
569565468937232384,neutral,0.6424,,0.0,US Airways,,Hawaii_brown,,0,@USAirways flights to Dfw Cancelled Flightled today?,,2015-02-22 10:32:44 -0800,violet crown,Central Time (US & Canada)
569565125344141312,negative,0.6933,Can't Tell,0.35600000000000004,US Airways,,helmsdanielle10,,0,@USAirways should look into better service✌️,,2015-02-22 10:31:22 -0800,,
569564566272811008,negative,1.0,Customer Service Issue,0.6774,US Airways,,CDarnall1,,0,@USAirways your mobile app is horrible!  Needs a major overhaul,,2015-02-22 10:29:09 -0800,"Lexington, KY",Eastern Time (US & Canada)
569563297164480513,negative,1.0,Flight Attendant Complaints,0.6502,US Airways,,helmsdanielle10,,0,@USAirways you should get better employees✌️,,2015-02-22 10:24:06 -0800,,
569563148472225794,negative,1.0,Late Flight,0.6721,US Airways,,SS8085,,1,"@USAirways stuck on Tarmac for 30 mins at PHL waiting for someone to load baggage,ridiculous http://t.co/BRCsjBxG2s",,2015-02-22 10:23:31 -0800,"Dallas, Burlington, Boston",Eastern Time (US & Canada)
569562731356901376,negative,1.0,Late Flight,1.0,US Airways,,NickRowley,,0,@USAirways next time you promise an ontime departure you should stick to it instead of stuffing us in this sweat box with no air,,2015-02-22 10:21:51 -0800,"Carlsbad, CA",
569562007671853056,negative,1.0,Customer Service Issue,1.0,US Airways,,FvGrecia,,1,@USAirways @MrRenevendez I've been trying to contact them for 24 hours already! Yesterday I waited 7 hours today 5+! http://t.co/gn30p75KqB,,2015-02-22 10:18:59 -0800,,
569561389121060864,negative,1.0,Customer Service Issue,1.0,US Airways,,sfoosness,,0,"@USAirways Yes, there is horrible snow. But seriously, can you not hire more people to answer the phones? Competitor have call back numbers.",,2015-02-22 10:16:31 -0800,"Durham, NC",Atlantic Time (Canada)
569561225488678913,neutral,1.0,,,US Airways,,VictorJDH,,0,@USAirways what's your pet policy?,,2015-02-22 10:15:52 -0800,East Lansing,Eastern Time (US & Canada)
569561062749700097,negative,1.0,Customer Service Issue,1.0,US Airways,,ron_mexicon,,0,@USAirways final count 3 hours 24 minutes on hold to be told I need to log in to U.S. Airways website and there was nothing else to be done,,2015-02-22 10:15:13 -0800,washington dc,Central Time (US & Canada)
569560386548006912,neutral,0.6745,,,US Airways,,NickRemini,,0,@USAirways come scoop,,2015-02-22 10:12:32 -0800,♑ NYC,Quito
569560151100821504,negative,1.0,Customer Service Issue,0.6975,US Airways,,BellaSal,,0,@USAirways 4 hrs and counting today alone... like I don't have other things to accomplish today than to just keep holding!!!,,2015-02-22 10:11:36 -0800,"Pittsburgh, Pa",
569559847131164672,negative,1.0,Lost Luggage,1.0,US Airways,,sejaffe,,0,@USAirways @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs,,2015-02-22 10:10:24 -0800,,
569559311095095296,negative,0.6461,Customer Service Issue,0.3435,US Airways,,ClaudOakeshott,,0,@USAirways That link doesn't work on mobile.,,2015-02-22 10:08:16 -0800,Washington DC,
569559149933142016,neutral,1.0,,,US Airways,,GiraffeYang,,0,@USAirways @USAirways I used my AAdvantage Number connected to the USAirways when I booked tickets for friends. Will it benefit my account?,,2015-02-22 10:07:37 -0800,,Beijing
569558986665537537,negative,1.0,Customer Service Issue,1.0,US Airways,,415seanz,,0,@USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you,"[37.78831231, -122.41007318]",2015-02-22 10:06:58 -0800,"San Francisco, CA",Pacific Time (US & Canada)
569558791433416704,negative,1.0,Cancelled Flight,1.0,US Airways,,empowau,,0,@usairways Cancelled Flighted and rescheduled. said I'd have to pay $75 for earlier flight at next gate. Today @delta proactively offered same for $0,,2015-02-22 10:06:12 -0800,,Quito
569558377178603520,negative,1.0,Cancelled Flight,1.0,US Airways,,smw04,,0,@USAirways @corybronze  INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL,,2015-02-22 10:04:33 -0800,,Atlantic Time (Canada)
569558156512088064,negative,1.0,Late Flight,1.0,US Airways,,CaseyRhoades1,,0,@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?,,2015-02-22 10:03:41 -0800,"Madbury, NH",
569558153202774016,negative,1.0,Can't Tell,0.6556,US Airways,,ColfaxCapital,,0,@USAirways @TheHaileyTate Another blatant lie from @USAirways,,2015-02-22 10:03:40 -0800,"39.0708° N, 106.9886° W",Quito
569558096613380098,negative,1.0,Can't Tell,1.0,US Airways,,sydlisterney,,0,@USAirways Round Two of being THE worst airline ever.,,2015-02-22 10:03:26 -0800,babynole'18,Quito
569557964991930368,negative,1.0,Customer Service Issue,0.6617,US Airways,,JFSebastian67,,0,@USAirways I have been trying to get through to a representative for 7 hours aboout my Cancelled Flightled flight. Have you simply given up?,,2015-02-22 10:02:55 -0800,,Hawaii
569557662997852160,negative,1.0,Customer Service Issue,1.0,US Airways,,teammccabe,,0,@USAirways @JosephTReis Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up.,,2015-02-22 10:01:43 -0800,Cape Cod,Eastern Time (US & Canada)
569557167411478528,negative,1.0,Lost Luggage,1.0,US Airways,,AuroraBIZ,,0,@USAirways pretty upset I drove from Philly to MHtT still no info on my bags. What's the deal!,,2015-02-22 09:59:45 -0800,"Boston, MA",Eastern Time (US & Canada)
569556807703764992,negative,0.6571,Customer Service Issue,0.6571,US Airways,,swierczawack,,0,@USAirways is the @comcast of airlines #2hrs35minOnHold,,2015-02-22 09:58:19 -0800,"Newark, DE",Central Time (US & Canada)
569556697603280897,negative,0.6837,Can't Tell,0.6837,US Airways,,ERHinman,,0,@USAirways No thank you. @AmericanAir was responsive &amp; I found alternate travel home.,,2015-02-22 09:57:53 -0800,"Washington, DC",Eastern Time (US & Canada)
569556500928188416,negative,1.0,Damaged Luggage,0.6803,US Airways,,sandramolloy,,0,@USAirways luggage and contents destroyed both on outbound trip last week&amp;inbound lastnight in philadelphia #Careless,,2015-02-22 09:57:06 -0800,"Tipperary, Ireland",
569556399585402880,negative,1.0,longlines,0.3679,US Airways,,sgmacor,,0,@USAirways all these planes sitting here and no one going home. #usairwaysfail http://t.co/jN3V3k3qGv,,2015-02-22 09:56:42 -0800,Syracuse,Eastern Time (US & Canada)
569555930028748800,negative,1.0,Customer Service Issue,0.7065,US Airways,,ColfaxCapital,,1,@USAirways @JosephTReis Dont bother. They dont pick up the phone. Worst customer service going,,2015-02-22 09:54:50 -0800,"39.0708° N, 106.9886° W",Quito
569555929798217730,negative,1.0,Late Flight,0.6562,US Airways,,mwkriv,,0,"@USAirways overloads small plane with extra baggage and then. Has to take them off... Poor execution #4435, 75 minute delay...","[35.22358885, -80.95061712]",2015-02-22 09:54:50 -0800,,Quito
569555517502300160,negative,1.0,Customer Service Issue,1.0,US Airways,,aterrien5,,0,@USAirways might possibly be THE WORST airline ever! I think it's time to brush up on customer service! #sorude,,2015-02-22 09:53:11 -0800,,
569555455963471872,negative,1.0,Late Flight,1.0,US Airways,,mwkriv,,0,"@USAirways , I am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example","[35.21905941, -80.9426995]",2015-02-22 09:52:57 -0800,,Quito
569555413450027011,negative,1.0,Lost Luggage,1.0,US Airways,,TamiMForman,,0,@USAirways are the bags off Flight 1898 CLT to JFK? We landed last night just before midnight.,,2015-02-22 09:52:47 -0800,New York City,Eastern Time (US & Canada)
569555411998613505,negative,1.0,Customer Service Issue,1.0,US Airways,,maddie_helms,,0,@USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude.,,2015-02-22 09:52:46 -0800,michigan,
569555072067051520,negative,1.0,longlines,1.0,US Airways,,countryguyusa,,0,@USAirways 45 minutes and moved two feet in BZE. 👎 http://t.co/AwGjkjIIac,,2015-02-22 09:51:25 -0800,World,Eastern Time (US & Canada)
569553488885243904,negative,1.0,Late Flight,0.6388,US Airways,,ron_mexicon,,0,@USAirways on hold 2 hours 54 minutes. What's going on?,,2015-02-22 09:45:08 -0800,washington dc,Central Time (US & Canada)
569552947903754240,negative,1.0,Customer Service Issue,1.0,US Airways,,OthalieGraham,,0,@USAirways NOW they're not even accepting calls AT ALL! Come on.,"[40.04903686, -75.1035816]",2015-02-22 09:42:59 -0800,,
569552945324273665,negative,1.0,Customer Service Issue,1.0,US Airways,,MaryJoReed1,,0,@USAirways WORST customer service ever!!!,,2015-02-22 09:42:58 -0800,Indiana Girl,Indiana (East)
569552426698723330,negative,1.0,Late Flight,1.0,US Airways,,Jantira,,0,@USAirways Three hour delay from Miami to London.  None of the other flights today are delayed. Put me on another flight!,,2015-02-22 09:40:54 -0800,,Brussels
569551994949648385,negative,1.0,Customer Service Issue,1.0,US Airways,,Jantira,,0,@USAirways there is no extreme weather in Miami. Pick up the phone. Hire more people.,,2015-02-22 09:39:12 -0800,,Brussels
569551779752386560,negative,1.0,Customer Service Issue,1.0,US Airways,,swierczawack,,0,@USAirways over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http://t.co/VsKXyAmnom,,2015-02-22 09:38:20 -0800,"Newark, DE",Central Time (US & Canada)
569551374867939328,negative,1.0,Late Flight,1.0,US Airways,,JoanEisenstodt,,0,@USAirways Uh yeah. Flight boarded &amp; now 1 hr Late Flightr we still sit. Update on 4435 to DCA?,,2015-02-22 09:36:44 -0800,"Washington, DC",Eastern Time (US & Canada)
569549401364029440,negative,1.0,Cancelled Flight,1.0,US Airways,,sgmacor,,0,"@USAirways can you get me home to Syracuse? After 6 Cancelled Flightled flights, one re routing three of us are sitting in Charlotte",,2015-02-22 09:28:53 -0800,Syracuse,Eastern Time (US & Canada)
569548800169283586,negative,1.0,Late Flight,1.0,US Airways,,Jantira,,0,@USAirways @British_Airways three hour flight delay. On the phone for 45min and counting.,,2015-02-22 09:26:30 -0800,,Brussels
569548355489148928,negative,1.0,Late Flight,1.0,US Airways,,Jantira,,0,@USAirways just informed of three hour delay. Pick up the phone and get me on another flight!,,2015-02-22 09:24:44 -0800,,Brussels
569547921189933056,negative,0.6667,Customer Service Issue,0.6667,US Airways,,Jantira,,0,@USAirways needs to hire more people http://t.co/3LPVFhKy2F,,2015-02-22 09:23:00 -0800,,Brussels
569547782039728129,negative,1.0,Customer Service Issue,1.0,US Airways,,drgitlin,,0,@USAirways if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again?,,2015-02-22 09:22:27 -0800,20001,Eastern Time (US & Canada)
569546858122616833,neutral,0.6677,,0.0,US Airways,,maylarosa15,,0,@USAirways My hubby has a 5hr layover in DFW fm the cxl'd flt. Pls help get him home sooner if you can! Any room on S/by 2 BWI or PHL today?,,2015-02-22 09:18:47 -0800,"Baltimore, MD",
569546689943482368,negative,0.34299999999999997,Bad Flight,0.34299999999999997,US Airways,,FAAupdates,,0,@USairways E190 lands without nose gear in Houston - @Flightglobal http://t.co/Yf9NhMwyFF,,2015-02-22 09:18:07 -0800,USA,Sydney
569546406442209280,negative,1.0,Customer Service Issue,0.6889,US Airways,,MityaFerenetz,,0,@USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight?,,2015-02-22 09:16:59 -0800,,Atlantic Time (Canada)
569545779079094272,negative,1.0,Customer Service Issue,0.6916,US Airways,,margaretjones,,0,@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.,,2015-02-22 09:14:30 -0800,,Quito
569544955800264704,negative,1.0,longlines,0.3333,US Airways,,stealthmaestro,,1,"@USAirways, I know you're dealing with the weather, but @PHLAirport is a hot mess. Pls send reinforcements",,2015-02-22 09:11:13 -0800,"Philadelphia, PA",Central Time (US & Canada)
569544528299995137,negative,1.0,Lost Luggage,0.6362,US Airways,,stealthmaestro,,0,@usairways 2+ hr wait &amp; really bad exp @PHLAirport. luggage won't arrive w/ me Do I really have 2go back LAS airport 2 pick up when arrives?,,2015-02-22 09:09:31 -0800,"Philadelphia, PA",Central Time (US & Canada)
569544271017037824,positive,1.0,,,US Airways,,asakellym,,0,@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today.  Almost there!,,2015-02-22 09:08:30 -0800,"Romansville, PA",Atlantic Time (Canada)
569544122098446337,negative,1.0,Late Flight,0.6672,US Airways,,Faisal_Siddiqi,,0,@USAirways flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-(,,2015-02-22 09:07:54 -0800,"ÜT: 34.120264,-80.900129",
569543665221136384,negative,1.0,Customer Service Issue,1.0,US Airways,,saragnyc,,0,"@usairways on hold for TWO HOURS now, pick up the PHONEEEEE",,2015-02-22 09:06:06 -0800,LOS ANGELES,Pacific Time (US & Canada)
569542699222573056,negative,1.0,Cancelled Flight,0.6596,US Airways,,khokanson,,0,@usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!?,,2015-02-22 09:02:15 -0800,PA,Eastern Time (US & Canada)
569542427758866433,negative,1.0,Lost Luggage,0.6875,US Airways,,Fioralainn,,0,@USAirways  where's my bag?  In line 200 deep at DCA. Agents say call 800 #.  800# says talk to agents. Abysmal customer service,,2015-02-22 09:01:11 -0800,,
569541879441858560,negative,0.6675,Late Flight,0.6675,US Airways,,patrickmgleason,,0,@USAirways 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh],,2015-02-22 08:59:00 -0800,"Washington, D.C.",Quito
569541291467522048,negative,1.0,Late Flight,1.0,US Airways,,jacove,,0,@USAirways why now just announce delay of 4478 from PVD when you knew captain was already on delayed flight coming in? Frustrating,,2015-02-22 08:56:40 -0800,,Eastern Time (US & Canada)
569540826231152640,negative,1.0,Late Flight,1.0,US Airways,,SS8085,,0,"@USAirways any updates on Flt 1848, here at the gate and they have no expected time of departure",,2015-02-22 08:54:49 -0800,"Dallas, Burlington, Boston",Eastern Time (US & Canada)
569540668403662849,negative,0.355,Can't Tell,0.355,US Airways,,markwclark,,0,@USAirways this travel day sucks but Malcome K at gate 39 rocks.  This guy is the brand you want to be. Replicate his approach and style.,,2015-02-22 08:54:11 -0800,Wash DC Metro,Eastern Time (US & Canada)
569540659209596928,negative,1.0,Customer Service Issue,0.6667,US Airways,,ZacharyLeonsis,,2,"@USAirways was on hold for four hours, never got connected. Came to the airport and your rep essentially told me and everyone else to screw",,2015-02-22 08:54:09 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569540652935069696,negative,1.0,Cancelled Flight,1.0,US Airways,,R_Bruns,,0,@USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated,,2015-02-22 08:54:07 -0800,,
569540460810620928,negative,1.0,Customer Service Issue,0.6736,US Airways,,lminboston,,0,@USAirways Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :(  Trying 2 correct online Flight Booking Problems error. #unhappy,,2015-02-22 08:53:22 -0800,,
569540173408698369,neutral,0.6579,,0.0,US Airways,,beachylinda,,0,@USAirways am 2. 1/2 hours from airport sure would like to talk to someone,,2015-02-22 08:52:13 -0800,,
569539560910282752,negative,1.0,Flight Booking Problems,0.703,US Airways,,sfoosness,,0,@USAirways No one answers your reservation phone line. I need to book travel with a  companion certificate. How do I get through?!!!,,2015-02-22 08:49:47 -0800,"Durham, NC",Atlantic Time (Canada)
569539074106789889,negative,1.0,Can't Tell,1.0,US Airways,,lincord88,,0,@USAirways You suck!!  Do you even know the meaning of contingency plan?????,,2015-02-22 08:47:51 -0800,"Washington, DC",Eastern Time (US & Canada)
569538992980566017,negative,1.0,Customer Service Issue,1.0,US Airways,,beachylinda,,0,@USAirways now in a black hole of your phone system,,2015-02-22 08:47:32 -0800,,
569538857328353280,negative,1.0,Customer Service Issue,1.0,US Airways,,djNRG007,,0,@USAirways using all of my monthly minute on hold with you assholes,,2015-02-22 08:46:59 -0800,"Boston, MA",Eastern Time (US & Canada)
569538649110548480,negative,1.0,Customer Service Issue,1.0,US Airways,,teammccabe,,0,"@USAirways if you mean by posted, no USAir empl to direct anyone, 800# not accepting calls, no contact from USAir re: rebook #greatjob",,2015-02-22 08:46:10 -0800,Cape Cod,Eastern Time (US & Canada)
569537708202307584,negative,1.0,Late Flight,0.6397,US Airways,,beachylinda,,0,@USAirways 3rd connecting flight delayed but still cannot make it &amp; still unable to speak to a real person,,2015-02-22 08:42:25 -0800,,
569537485761433600,positive,1.0,,,US Airways,,clarkhook,,0,"@USAirways I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her.",,2015-02-22 08:41:32 -0800,"Franklin, TN",Eastern Time (US & Canada)
569537042201194496,neutral,1.0,,,US Airways,,dailylaurel,,0,@USAirways with chocoLate Flight please... i m melting http://t.co/jJdoSFYIBM,,2015-02-22 08:39:47 -0800,Bruxelle-Paris-Marseille-(BPM),Athens
569536791830798336,negative,1.0,Lost Luggage,1.0,US Airways,,LaChic4ever,,0,"@USAirways worse experience. Clt to DC. Oversold by 20, lost CARRY ON luggage.Cancelled Flightled connecting flight to NYC. #flydelta",,2015-02-22 08:38:47 -0800,,
569536168301211649,negative,1.0,Customer Service Issue,1.0,US Airways,,Katycarlson,,0,@USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting,,2015-02-22 08:36:18 -0800,America ,Central Time (US & Canada)
569535962604310529,negative,1.0,Customer Service Issue,1.0,US Airways,,dcilona,,0,@USAirways I packed a carry on for a reason. Thanks for making me check it. I hoped for better customer service in CLE also. #nothappy,,2015-02-22 08:35:29 -0800,SWFL,Eastern Time (US & Canada)
569535820270583809,neutral,0.6674,,0.0,US Airways,,vasisht,,0,@usairways sadly they've tried that and airport agents…no flights so they're stranded at PHL. No chance of a hotel for them?,,2015-02-22 08:34:55 -0800,A galaxy far far away,Eastern Time (US & Canada)
569535527227150336,negative,1.0,Customer Service Issue,0.6987,US Airways,,lincord88,,0,@USAirways your service sucks.,,2015-02-22 08:33:45 -0800,"Washington, DC",Eastern Time (US & Canada)
569535230996045825,negative,1.0,Customer Service Issue,0.6179,US Airways,,JoanEisenstodt,,0,@USAirways Past tense re help. No more. It’s been even more miserable than usual at CLT.,,2015-02-22 08:32:35 -0800,"Washington, DC",Eastern Time (US & Canada)
569534372954681344,negative,1.0,Cancelled Flight,1.0,US Airways,,beachylinda,,0,"@USAirways first flight Cancelled Flightled, connecting flight delayed so will completely miss next connection no response on hold 2 hrs HELP me",,2015-02-22 08:29:10 -0800,,
569533663211356161,negative,1.0,Lost Luggage,1.0,US Airways,,VikingJim60,,0,@USAirways now you don't know where my luggage is?  Seriously?,,2015-02-22 08:26:21 -0800,"Doylestown, PA",Eastern Time (US & Canada)
569533202835984385,negative,1.0,Customer Service Issue,1.0,US Airways,,68aec68,,0,@USAirways I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting!,,2015-02-22 08:24:31 -0800,,Atlantic Time (Canada)
569533159475277825,negative,1.0,Late Flight,0.6638,US Airways,,tjvandy,,0,@USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush,,2015-02-22 08:24:21 -0800,colorado,Central Time (US & Canada)
569533103359660033,negative,1.0,Customer Service Issue,1.0,US Airways,,ALfamilyoffour,,0,@USAirways was on the phone for over an hour waiting without an answer. 😩,,2015-02-22 08:24:07 -0800,Alabama,Central Time (US & Canada)
569532924036407297,negative,0.6546,Customer Service Issue,0.6546,US Airways,,Dalts81,,0,@USAirways a member of your staff at PHL just gave us excellent customer care. Shame the same couldn't be said for the past 24 hours.,,2015-02-22 08:23:25 -0800,Blackpool,London
569532793530785792,negative,1.0,Customer Service Issue,1.0,US Airways,,Harmony1412,,0,@USAirways I got rebooked at 3am after they woke me up just tried to call twice and got hung up on. Worst customer service.,,2015-02-22 08:22:54 -0800,Wonderland,Indiana (East)
569532711787892736,neutral,1.0,,,US Airways,,jasonkallsen,,0,@USAirways with a glass of wine once we hit altitude?,,2015-02-22 08:22:34 -0800,"Minnesota, USA",Central Time (US & Canada)
569532667869335554,negative,1.0,Customer Service Issue,1.0,US Airways,,Dalts81,,0,"@USAirways @ALfamilyoffour maybe if there was anyone answering the phone they would. ""Please call back Late Flightr"".For 18 hours? Not good enough",,2015-02-22 08:22:24 -0800,Blackpool,London
569532394455359488,negative,1.0,Customer Service Issue,1.0,US Airways,,storylaura,,0,@USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me.,,2015-02-22 08:21:18 -0800,"kansas city, mo",Eastern Time (US & Canada)
569531768321269760,negative,1.0,Customer Service Issue,1.0,US Airways,,storylaura,,0,@USAirways 2 hours?! And just got disconnected.,,2015-02-22 08:18:49 -0800,"kansas city, mo",Eastern Time (US & Canada)
569531387629318144,negative,1.0,Customer Service Issue,0.6704,US Airways,,TravelingProf,,0,@USAirways I have been calling for 3 days!,,2015-02-22 08:17:18 -0800,"Great Barrington, MA",Eastern Time (US & Canada)
569529813121290240,negative,1.0,Cancelled Flight,1.0,US Airways,,AndrewAquilante,,0,"@USAirways between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?",,2015-02-22 08:11:03 -0800,"Phoenixville, PA",Eastern Time (US & Canada)
569529416155402240,negative,1.0,Flight Attendant Complaints,0.7011,US Airways,,tjvandy,,1,@USAirways F623 DEN:PHX. Serious display of poor customer service exhibited by flight crew today.   #newamericanairline #cheapslogannotmotto,,2015-02-22 08:09:28 -0800,colorado,Central Time (US & Canada)
569529412196167682,negative,1.0,Cancelled Flight,1.0,US Airways,,agatha721,,1,@USAirways Thanks for Cancelled Flighting my flight tomorrow and not reFlight Booking Problems me on another one. #usairwaysfail,,2015-02-22 08:09:27 -0800,,Eastern Time (US & Canada)
569528768148041728,negative,1.0,Cancelled Flight,1.0,US Airways,,mrsrmc,,0,"@USAirways any chance u can help our family rebook their flight that was Cancelled Flightled, #4487?",,2015-02-22 08:06:54 -0800,,
569528550589464576,negative,1.0,Flight Attendant Complaints,0.3526,US Airways,,ajshaff616,,0,"@USAirways flight 623 den to phx: flight attdt decides to stay downtown and be an hour Late Flight so entire flight delayed, she better get fired!",,2015-02-22 08:06:02 -0800,,
569528410684461057,negative,1.0,Customer Service Issue,0.6558,US Airways,,bhick1a,,0,"@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg","[39.87309176, -75.24413798]",2015-02-22 08:05:29 -0800,"Pennsauken, NJ",Eastern Time (US & Canada)
569528409723969537,negative,1.0,Lost Luggage,1.0,US Airways,,VikingJim60,,0,@USAirways 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming,,2015-02-22 08:05:28 -0800,"Doylestown, PA",Eastern Time (US & Canada)
569528105557053442,negative,1.0,Customer Service Issue,0.7013,US Airways,,smw04,,0,"@USAirways @msscottwg  ""That's unusual"" means we screwed up but will never admit to it!  #GoingForGreatnessFAIL",,2015-02-22 08:04:16 -0800,,Atlantic Time (Canada)
569527721916796929,negative,1.0,Customer Service Issue,0.6722,US Airways,,mzedeck,,0,"@USAirways horrible customer service, flying from Miami to Philadelphia, sent to Charlotte, now can't get out of Charlotte!",,2015-02-22 08:02:44 -0800,,Eastern Time (US & Canada)
569527440499978240,negative,1.0,Customer Service Issue,1.0,US Airways,,NQ1977,,0,@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through,,2015-02-22 08:01:37 -0800,England,London
569527205291802624,positive,1.0,,,US Airways,,BRizzyberg27,,0,@USAirways Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful.,,2015-02-22 08:00:41 -0800,"75 Drayton Park, London, UK",Quito
569526583473483776,negative,1.0,Late Flight,1.0,US Airways,,smw04,,1,"@USAirways @nburnside26  U hate delays, too?  But u have her $$ &amp; are holding her hostage!  #GoingForGreatnessFAIL",,2015-02-22 07:58:13 -0800,,Atlantic Time (Canada)
569526164575924225,positive,0.7149,,0.0,US Airways,,RobinCBNNews,,0,"@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint.",,2015-02-22 07:56:33 -0800,,
569526029859094528,negative,1.0,Customer Service Issue,0.6768,US Airways,,vasisht,,0,@USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchers…any help please?,,2015-02-22 07:56:01 -0800,A galaxy far far away,Eastern Time (US & Canada)
569525811704934401,negative,1.0,Customer Service Issue,1.0,US Airways,,ClaudOakeshott,,0,@USAirways how is it possible that you don't have a call back service? An automated message telling us to call back Late Flightr is so unhelpful.,,2015-02-22 07:55:09 -0800,Washington DC,
569525690615205888,neutral,0.6559,,0.0,US Airways,,dailylaurel,,0,@USAirways i want an Icecream baby...,,2015-02-22 07:54:40 -0800,Bruxelle-Paris-Marseille-(BPM),Athens
569525679823425536,negative,0.6917,Flight Attendant Complaints,0.3727,US Airways,,sunmoorthy,,0,@USAirways I have a MAJOR complaint that I want to address w/you about my hand luggage courtesy check-in. What's the best way to do this?,"[38.92102632, -76.9969392]",2015-02-22 07:54:38 -0800,"Arlington, VA",Eastern Time (US & Canada)
569525636575793152,negative,1.0,Flight Attendant Complaints,0.6571,US Airways,,smw04,,0,"@USAirways @Sb5551 Um, WE knew this storm was coming, ? Is why didn't USeless Air?  Staff accordingly u idiots!",,2015-02-22 07:54:27 -0800,,Atlantic Time (Canada)
569525480178769920,negative,1.0,Customer Service Issue,0.6703,US Airways,,ClaudOakeshott,,0,@USAirways you can't control the weather but you can control customer service. Without luggage for 24 hours &amp; still yet to speak to a human.,,2015-02-22 07:53:50 -0800,Washington DC,
569525150263214080,negative,1.0,Customer Service Issue,1.0,US Airways,,BellaSal,,1,@USAirways Collectively since Friday I've been on hold with customer service for over 3 hrs. My issue is not resolved... so frustrated!,,2015-02-22 07:52:31 -0800,"Pittsburgh, Pa",
569525116725567491,negative,1.0,Lost Luggage,0.6364,US Airways,,sebastian_mcfox,,0,@USAirways The automated message isn't helpful and it's impossible to speak with a human right now. Desperately need our luggage :(,,2015-02-22 07:52:23 -0800,,
569524522291892226,neutral,0.6735,,0.0,US Airways,,dailylaurel,,0,@USAirways i ve been told that you get a percentage on every plastic bottle that is sold around yout departure section...turn up the heat,,2015-02-22 07:50:02 -0800,Bruxelle-Paris-Marseille-(BPM),Athens
569524497377861632,positive,1.0,,,US Airways,,LividFiction,,0,@USAirways On re-accommodation number Lisa (Liza?) in Raleigh was very helpful,,2015-02-22 07:49:56 -0800,"Thicktown, Thickania",Eastern Time (US & Canada)
569524026294571008,negative,1.0,Flight Booking Problems,0.7149,US Airways,,amymariaw,,0,@USAirways @Expedia 7 Hours for my friend to rebook his trip to Korea after @USAirways Cancelled Flightled a connecting flight to Chicago = IDIOTIC.,,2015-02-22 07:48:03 -0800,"Elizabeth, PA",Quito
569523635171405824,neutral,1.0,,,US Airways,,dailylaurel,,0,@USAirways at least they make you run so you want yo buy this fresh diet coke...nice bizness plan. Its all about marketing right?,,2015-02-22 07:46:30 -0800,Bruxelle-Paris-Marseille-(BPM),Athens
569523377842606080,negative,1.0,Customer Service Issue,1.0,US Airways,,lincord88,,0,@USAirways your customer service is atrocious.,,2015-02-22 07:45:29 -0800,"Washington, DC",Eastern Time (US & Canada)
569523293356630016,negative,1.0,Customer Service Issue,0.6204,US Airways,,dailylaurel,,0,@USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16,,2015-02-22 07:45:09 -0800,Bruxelle-Paris-Marseille-(BPM),Athens
569523240252661760,neutral,0.6498,,0.0,US Airways,,vasisht,,0,@USAirways @AmericanAir any help regarding flights out of KPHL would be much appreciated,,2015-02-22 07:44:56 -0800,A galaxy far far away,Eastern Time (US & Canada)
569522820725788674,negative,0.684,Customer Service Issue,0.684,US Airways,,vasisht,,0,"@USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please?",,2015-02-22 07:43:16 -0800,A galaxy far far away,Eastern Time (US & Canada)
569522534724403201,negative,1.0,Customer Service Issue,1.0,US Airways,,clarkhook,,0,@USAirways what is the expected wait time to speak to someone via 800 number?,,2015-02-22 07:42:08 -0800,"Franklin, TN",Eastern Time (US & Canada)
569522479049400320,negative,1.0,Bad Flight,0.6952,US Airways,,corybronze,,3,"@USAirways My family, friends and colleagues will NEVER  fly USAir again. Bad weather happens. The good airlines seem to communicate better.",,2015-02-22 07:41:54 -0800,,
569521573268480002,negative,0.6923,Flight Booking Problems,0.6923,US Airways,,ALfamilyoffour,,0,@USAirways my in-laws flight Cancelled Flighted 4 tonight. U auto rebooked 4 flight on Tuesday that doesn't work. Can you help reFlight Booking Problems them?,,2015-02-22 07:38:18 -0800,Alabama,Central Time (US & Canada)
569519918833643521,negative,0.6669,Customer Service Issue,0.6669,US Airways,,TravelingProf,,0,"@USAirways @AmericanAir Almost half hour on hold.  My cell phone battery is dying.  Thanks for your loyalty from a ""Platinum"" member",,2015-02-22 07:31:44 -0800,"Great Barrington, MA",Eastern Time (US & Canada)
569519156502106112,negative,1.0,Customer Service Issue,0.6596,US Airways,,TravelingProf,,0,@USAirways Now going on 26 minutes on hold.,,2015-02-22 07:28:42 -0800,"Great Barrington, MA",Eastern Time (US & Canada)
569519040504287232,negative,1.0,Can't Tell,1.0,US Airways,,burseka,,0,@USAirways u guys suck,,2015-02-22 07:28:15 -0800,,
569519007965061121,negative,1.0,Customer Service Issue,1.0,US Airways,,MrRenevendez,,0,@USAirways you keep suggesting people call 800-428-4322 but we just end up on hold for hours. You seriously don't have a better method?!,,2015-02-22 07:28:07 -0800,Where you least need me to be,
569518608797323265,negative,1.0,Customer Service Issue,1.0,US Airways,,danielfine,,0,"@USAirways your customer service is a joke. First a mechanical Cancelled Flightation, now weather. On hold since 5:30 am. No humans. Pls call me!",,2015-02-22 07:26:32 -0800,"Phila, Princeton, NYC. ",Eastern Time (US & Canada)
569518382883704832,negative,0.6721,Customer Service Issue,0.3689,US Airways,,JoanEisenstodt,,0,@USAirways Handled. I found tkt on floor dropped by someone. No way - I’m in wheelchair - to get to podium.,,2015-02-22 07:25:38 -0800,"Washington, DC",Eastern Time (US & Canada)
569518200410546176,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,VikingJim60,,0,"@USAirways 100 feet from the gate at PHL, but no ground crew. You can't make this up.",,2015-02-22 07:24:54 -0800,"Doylestown, PA",Eastern Time (US & Canada)
569516370506993664,negative,1.0,Cancelled Flight,1.0,US Airways,,AndrewAquilante,,0,"@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason",,2015-02-22 07:17:38 -0800,"Phoenixville, PA",Eastern Time (US & Canada)
569514501730643968,negative,1.0,Customer Service Issue,0.6533,US Airways,,chresten725,,0,@USAirways agent won't hold for connection arriving Late Flight. 7 min before departure time but 3 min too Late Flight. Flt 1903 gate c19. Disappointed,,2015-02-22 07:10:12 -0800,"Cincinnati, OH",Eastern Time (US & Canada)
569514031695962112,negative,0.6522,Customer Service Issue,0.6522,US Airways,,grpriolo,,0,@USAirways no one is coming to line. On hold for 4 hours. Can u help here if I provide conf code?,,2015-02-22 07:08:20 -0800,,
569513151517073408,positive,0.6655,,0.0,US Airways,,JessicaRyckman,,0,"@USAirways worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great.",,2015-02-22 07:04:51 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569513103970455552,negative,1.0,Late Flight,0.3428,US Airways,,corybronze,,0,@USAirways I can't wait for the @nytimes and @WSJ to find out how poorly @USAirways handled this situation. #shameful http://t.co/HHOxQPsUbA,,2015-02-22 07:04:39 -0800,,
569512656274468864,negative,1.0,Cancelled Flight,0.3364,US Airways,,corybronze,,0,@USAirways Hmmm. Did the flight even really exist or did they just create it last night to get people off their backs? #usairsucks,,2015-02-22 07:02:52 -0800,,
569512408420622336,negative,1.0,Cancelled Flight,1.0,US Airways,,corybronze,,0,@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!,,2015-02-22 07:01:53 -0800,,
569512132494159872,negative,1.0,Cancelled Flight,0.6526,US Airways,,Harrycookiv,,0,@USAirways been on hold 2 hours for a Cancelled Flighted flight. I understand the delay. I don't understand you auto-reFlight Booking Problems me on TUESDAY. HELP!,"[39.52438256, -74.70144898]",2015-02-22 07:00:48 -0800,The Land of Twitter,Mountain Time (US & Canada)
569510808847196160,negative,1.0,Customer Service Issue,1.0,US Airways,,sturtwood,,0,@USAirways @nanceebing 4 hour hold times at the moment...and counting. #disgrace,,2015-02-22 06:55:32 -0800,"Unley Oval, Norwood SA",
569509671213662208,negative,0.6724,Customer Service Issue,0.6724,US Airways,,nanceebing,,0,@USAirways I did they are busy,,2015-02-22 06:51:01 -0800,south beach/ LA / NC,Eastern Time (US & Canada)
569509520034156544,negative,0.6769,Late Flight,0.6769,US Airways,,dickie_megan,,0,@USAirways Thank you glad to be home. There were lots of delays with the plane and flight crew didn't show up. It was very frustrating.,,2015-02-22 06:50:25 -0800,,
569509505022746624,negative,0.6495,Customer Service Issue,0.6495,US Airways,,ChristineStorch,,0,@USAirways your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail,,2015-02-22 06:50:21 -0800,"Winston-Salem, NC",Eastern Time (US & Canada)
569508277026983937,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,SamanthaKayeA,,0,@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.,,2015-02-22 06:45:28 -0800,"Cincinnati, OH",Eastern Time (US & Canada)
569507677501595649,neutral,1.0,,,US Airways,,nanceebing,,0,@USAirways but need to confirm please help,,2015-02-22 06:43:05 -0800,south beach/ LA / NC,Eastern Time (US & Canada)
569507632509267968,negative,0.6862,Can't Tell,0.3533,US Airways,,nanceebing,,0,@USAirways  but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes,,2015-02-22 06:42:55 -0800,south beach/ LA / NC,Eastern Time (US & Canada)
569507522412986368,negative,1.0,Cancelled Flight,1.0,US Airways,,nanceebing,,0,@USAirways big problem!!! Fll to clt then got off on clt but my fly to gso is Cancelled Flightled had to rent a car to get to my pops funeral,,2015-02-22 06:42:28 -0800,south beach/ LA / NC,Eastern Time (US & Canada)
569507349548957696,negative,1.0,Customer Service Issue,0.6789,US Airways,,HollyAlfano,,0,@USAirways - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really?,,2015-02-22 06:41:47 -0800,"Washington, DC",Eastern Time (US & Canada)
569506974930481153,negative,1.0,Cancelled Flight,1.0,US Airways,,jnuvola,,0,"@USAirways flight today Cancelled Flighted  in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!",,2015-02-22 06:40:18 -0800,Philadelphia,Eastern Time (US & Canada)
569506361266085888,negative,1.0,Customer Service Issue,1.0,US Airways,,PrRiesenberg,,0,"@USAirways my brother @BRizzyberg27 missed his flight traveling home for a funeral and can't get through to the call center, can you help?",,2015-02-22 06:37:52 -0800,,
569506137013420032,negative,1.0,Cancelled Flight,0.6339,US Airways,,PBR2nd,,0,@usairways  my flight has been Cancelled Flightled. On hold for 2+ hrs to reschedule. Need help now.  Taking way too long http://t.co/NeHnsDCkTY,,2015-02-22 06:36:58 -0800,"Charlotte, NC",Eastern Time (US & Canada)
569505992163135490,negative,0.6809,Can't Tell,0.6809,US Airways,,TrailerBrides,,0,@USAirways how does it feel to have almost everyone hate you?,,2015-02-22 06:36:24 -0800,scrummy hooker ,Central Time (US & Canada)
569504928810414080,negative,1.0,Can't Tell,1.0,US Airways,,Katycarlson,,0,@USAirways waiting for you to figure it out. This is unacceptable.,,2015-02-22 06:32:10 -0800,America ,Central Time (US & Canada)
569504866260930560,negative,1.0,Cancelled Flight,1.0,US Airways,,pbmccarron,,0,"@USAirways Flight Cancelled Flightled due to ""weather conditions"" in arrival city. Uh...I don't think so.",,2015-02-22 06:31:55 -0800,US of A,Eastern Time (US & Canada)
569504813915832321,negative,1.0,Bad Flight,0.6501,US Airways,,Katycarlson,,0,@USAirways the plane i am on is having mechanical issues. Why cant i get off and get on a new flight? Now i have missed my connecting flight,,2015-02-22 06:31:43 -0800,America ,Central Time (US & Canada)
569504566380797952,negative,1.0,Cancelled Flight,1.0,US Airways,,pbmccarron,,0,@USAirways Good grief! Flight Cancelled Flightled. Been on hold since 0400.,,2015-02-22 06:30:44 -0800,US of A,Eastern Time (US & Canada)
569500867159699456,negative,1.0,Customer Service Issue,1.0,US Airways,,drgitlin,,0,@USAirways ANSWER THE BLOODY PHONE!,,2015-02-22 06:16:02 -0800,20001,Eastern Time (US & Canada)
569500787849728001,negative,1.0,longlines,0.6885,US Airways,,emilyedawson,,0,@USAirways needs to get it together in Indy. Only 2 ticket agents and a line to the door. Felt bad for ppl who missed their flights.,,2015-02-22 06:15:43 -0800,,Central Time (US & Canada)
569500607637262336,negative,1.0,Customer Service Issue,0.35700000000000004,US Airways,,sydsimone,,0,"@USAirways you got to be ""F""ing kidding me Usairways, 2hours on hold listening to yall selling loans and Valentine Flowers...SMFH",,2015-02-22 06:15:00 -0800,,
569499262855331840,neutral,1.0,,,US Airways,,BritalmegChris,,0,@USAirways one question. Can I book one way tickets with award travel/points,,2015-02-22 06:09:39 -0800,,
569497632361594880,negative,1.0,Customer Service Issue,1.0,US Airways,,BritalmegChris,,0,@USAirways so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday.,,2015-02-22 06:03:10 -0800,,
569496193249767424,negative,1.0,Cancelled Flight,0.6684,US Airways,,LordJuiblex,,0,@USAirways Our flight was Cancelled Flightled &amp; chaos abounds. I am in good humour. Please give me free everything to appease me.,,2015-02-22 05:57:27 -0800,,
569496169652428800,neutral,0.6811,,0.0,US Airways,,JulieMerks,,0,"@USAirways, if I rebook on another airline after my flight was Cancelled Flightled, do you reimburse? I need to get home today, not Tuesday.",,2015-02-22 05:57:22 -0800,,Eastern Time (US & Canada)
569496068255195137,neutral,1.0,,,US Airways,,Hayden_Ehlich,,0,@USAirways how do I reserve my seat on the AA flight I transfer to from ORD to EVV?,,2015-02-22 05:56:58 -0800,Blue Ridge High School,Atlantic Time (Canada)
569496017210462208,negative,1.0,Late Flight,0.6807,US Airways,,DestEurope,,1,@USAirways passengers sitting on plane for two hours flight #4663 from CMH!!!  All other flights have left #usairwaysfail #worstairlineever,,2015-02-22 05:56:45 -0800,"Columbus, OH",Eastern Time (US & Canada)
569495664729726976,negative,1.0,Customer Service Issue,1.0,US Airways,,Jabis4,,0,@USAirways GF was on hold for 4 hours and call was dropped!!! HELP!!!!! Need a flight!!!,,2015-02-22 05:55:21 -0800,VT,Eastern Time (US & Canada)
569495613173309441,negative,0.6604,Late Flight,0.6604,US Airways,,Kurt_Wirth,,0,"@USAirways Never heard back, but this would help: Any chance I could bump up my flight time closer to 3pm today? I'm on flight 3960.",,2015-02-22 05:55:09 -0800,"ÜT: 43.182918,-77.651224",Eastern Time (US & Canada)
569495604944089088,positive,0.6556,,,US Airways,,mayic1963,,0,@USAirways Good morning.,,2015-02-22 05:55:07 -0800,,
569494421345046528,negative,1.0,Late Flight,0.6617,US Airways,,T2inSF,,0,"@USAirways #Overbooked SXM-CLT delayed deplaning extra passengers. #missedconnection #forcedovernight #CLT, no lodging/food. Disappointed.","[36.24269903, -86.10760197]",2015-02-22 05:50:25 -0800,San Francisco,Pacific Time (US & Canada)
569494270966685696,negative,1.0,Late Flight,0.3477,US Airways,,Erika_Ferg,,0,@USAirways you need to figure your scheduling out! #worstflightexperienceever #getmehome,,2015-02-22 05:49:49 -0800,Wisconsin,Central Time (US & Canada)
569493923451834369,negative,1.0,Cancelled Flight,0.6699,US Airways,,drewdenker,,0,@USAirways claimed my flight Cancelled Flighted because PHL runway not good but Delta flight at same exact time is taking off on time.,,2015-02-22 05:48:26 -0800,,
569493018081947649,negative,1.0,Late Flight,0.3541,US Airways,,NatureNerdness,,0,@USAirways 23 min on hold... Drove 2.5 hours to get my delayed bag. I just want to pick it up at SJU.,,2015-02-22 05:44:50 -0800,,
569492838448300032,negative,1.0,Customer Service Issue,1.0,US Airways,,drgitlin,,0,"@USAirways I’ve been on hold for 36 minutes now, any time you want to answer the phone that would be great.",,2015-02-22 05:44:08 -0800,20001,Eastern Time (US & Canada)
569492459258056704,negative,1.0,Cancelled Flight,1.0,US Airways,,VELO143,,0,@USAirways seriously!!!  Flight Cancelled Flighted. Auto rebooked to Tuesday??? Then 3hr 26min on hold for nothing. Renting car. Want refund!!!!,,2015-02-22 05:42:37 -0800,New York State of Mind,Eastern Time (US & Canada)
569492269000204288,negative,0.6628,Lost Luggage,0.6628,US Airways,,cgahl,,0,@USAirways lost bags. Cant reach human. delivery driver says he won't give us carseat until we return loaner. We hv NO loanr.5084773604 HELP,,2015-02-22 05:41:52 -0800,,
569492208203776000,neutral,0.7093,,0.0,US Airways,,grpriolo,,0,@USAirways 8am flight to mco canld &amp; resch 1:30.If we opt for 8 am depart tom will us air allow cng return day from sat to sun w/o penalty?,,2015-02-22 05:41:37 -0800,,
569492106923806720,negative,1.0,Customer Service Issue,1.0,US Airways,,kathrynstwtr,,0,"@usairways trick for getting into your hold queue?  I've been calling since Thursday and keep getting the ""call back Late Flightr"" message",,2015-02-22 05:41:13 -0800,Pittsburgh,Eastern Time (US & Canada)
569491590105980929,positive,1.0,,,US Airways,,TRGTALP,,0,@USAirways Many thanks for your reply! http://t.co/6CGFv02gzb,,2015-02-22 05:39:10 -0800,"Leeds, West Yorkshire",London
569491240481382400,negative,1.0,Customer Service Issue,1.0,US Airways,,Dcobbkillingit,,1,@USAirways instead of tweeting your customers apologizing why don't you pick up your phone,,2015-02-22 05:37:47 -0800,wherever uncle sam sends me,Eastern Time (US & Canada)
569490688569679872,negative,1.0,Late Flight,1.0,US Airways,,LividFiction,,0,@USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons,,2015-02-22 05:35:35 -0800,"Thicktown, Thickania",Eastern Time (US & Canada)
569489753332191232,negative,1.0,Lost Luggage,0.6871,US Airways,,WarrickHoward,,0,@USAirways My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me?,,2015-02-22 05:31:52 -0800,,London
569489006955769856,negative,1.0,Flight Booking Problems,0.6308,US Airways,,scottcullen,,0,@USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse,,2015-02-22 05:28:54 -0800,,Quito
569488962324172801,negative,1.0,Cancelled Flight,0.6645,US Airways,,jlock,,0,@USAirways on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly?,,2015-02-22 05:28:43 -0800,"Arlington, VA",Eastern Time (US & Canada)
569488002361249792,negative,1.0,Late Flight,0.6477,US Airways,,AbiBarrow,,0,@USAirways - almost 2 hrs 30 mins on hold - any idea how much longer?,,2015-02-22 05:24:54 -0800,"Cambridge, Ma",
569487757741051904,negative,1.0,Can't Tell,0.6561,US Airways,,corybronze,,1,@USAirways This was a real life exercise in crisis management which @USAirways failed miserably. Some compensation would go a long way.,,2015-02-22 05:23:56 -0800,,
569487317917958144,negative,1.0,Late Flight,1.0,US Airways,,corybronze,,0,@USAirways Ten hrs Late Flightr and still here on Army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads http://t.co/18fMr06mn6,,2015-02-22 05:22:11 -0800,,
569487075797565440,negative,0.6652,Late Flight,0.6652,US Airways,,VikingJim60,,0,"@USAirways ""good news. We've located the crew and made contact with them"". flight was supposed to leave 4 minutes ago. #usairwaysfail",,2015-02-22 05:21:14 -0800,"Doylestown, PA",Eastern Time (US & Canada)
569485322431696896,negative,1.0,Customer Service Issue,0.6753,US Airways,,benjosephson,,0,@USAirways been on hold 2+ hours trying to reschedule Cancelled Flightled DCA-BOS flight. Can anyone help?,,2015-02-22 05:14:16 -0800,,Central Time (US & Canada)
569485181633089536,negative,1.0,Customer Service Issue,0.6997,US Airways,,dstorres,,0,@USAirways @AmericanAir  Also your on-hold message is trying to sell Valentines Day gifts.  Over a week Late Flight.  Sounds about right for USAir,,2015-02-22 05:13:42 -0800,"MA, USA",Eastern Time (US & Canada)
569484935557484544,negative,0.6578,Customer Service Issue,0.6578,US Airways,,dstorres,,0,@USAirways @AmericanAir  stranded in North Carolina and trying to figure out options but can't get anyone to talk to,,2015-02-22 05:12:43 -0800,"MA, USA",Eastern Time (US & Canada)
569484900828491776,negative,1.0,Customer Service Issue,1.0,US Airways,,sydsimone,,0,"@USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today",,2015-02-22 05:12:35 -0800,,
569484781668458496,negative,1.0,Cancelled Flight,0.3648,US Airways,,BrianNewcomb,,0,@USAirways sad experience today on 4663.  Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today.,,2015-02-22 05:12:07 -0800,"Columbus, Ohio USA",Quito
569484638219071488,negative,1.0,Customer Service Issue,1.0,US Airways,,dstorres,,0,@USAirways @AmericanAir  is there anyone answering phones today??? Listening to same damn messages for 1:10 minutes,,2015-02-22 05:11:32 -0800,"MA, USA",Eastern Time (US & Canada)
569484458744807425,negative,1.0,Customer Service Issue,1.0,US Airways,,mturkos,,0,"@USAirways I have LITERALLY been on hold since 3am est.PlatinumEventually hung up &amp; again back on hold. Understand weather, but ridiculous.",,2015-02-22 05:10:50 -0800,"Belmar, NJ",Quito
569484387055734784,positive,1.0,,,US Airways,,ibeejd,,0,"@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency &amp; vacation saved!!!",,2015-02-22 05:10:33 -0800,,America/New_York
569483987564961792,negative,1.0,Customer Service Issue,0.6655,US Airways,,sydsimone,,0,"@USAirways was on hd for 1hr and 3min at 3:00am since my flgt  from DCA to MSY was Cancelled Flightled, still trying to get out. On hold now 50minssss",,2015-02-22 05:08:57 -0800,,
569483885404413952,negative,1.0,Cancelled Flight,0.6838,US Airways,,VikingJim60,,0,"@USAirways you can't control the weather but you CAN control your systems, processes, people and attitudes. #anotherfail",,2015-02-22 05:08:33 -0800,"Doylestown, PA",Eastern Time (US & Canada)
569483303067131905,negative,1.0,Late Flight,1.0,US Airways,,LaChavalina,,0,@USAirways You are 0 for 3 so far in on-time flights on this vacation.,,2015-02-22 05:06:14 -0800,"Pony Paradise, VA",Arizona
569482278646124544,negative,1.0,Customer Service Issue,1.0,US Airways,,conz,,0,@USAirways I just got hanged up on trying to get to an agent. Can you help?,,2015-02-22 05:02:10 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569481844300898304,negative,1.0,Can't Tell,0.6197,US Airways,,msk2216Matt,,0,@USAirways looks like you lost another customer  when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition,,2015-02-22 05:00:26 -0800,,
569480594419281920,negative,1.0,Late Flight,1.0,US Airways,,CakeNDeath,,0,@USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http://t.co/G3Uy6w28QH,,2015-02-22 04:55:28 -0800,Old City Philly,
569479822226952192,negative,1.0,Cancelled Flight,1.0,US Airways,,hkmonmjh,,0,"@USAirways my flight got Cancelled Flightled to Charlotte. Been on hold for an hour, pls pick up!",,2015-02-22 04:52:24 -0800,,
569478023839416320,negative,1.0,Customer Service Issue,0.6657,US Airways,,JulesMonacelli,,0,@USAirways now on hold for 2 hrs 20 min. This is ridiculous,,2015-02-22 04:45:15 -0800,"Rochester, NY",Eastern Time (US & Canada)
569477458023616512,negative,1.0,Customer Service Issue,1.0,US Airways,,RealDaveOrtiz,,0,"@USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent",,2015-02-22 04:43:01 -0800,"iPhone: 39.285219,-76.622649",Quito
569475215832387584,negative,1.0,Late Flight,1.0,US Airways,,Sb5551,,0,@USAirways unfortunately patience won't get me to my boat that leaves at 4 pm. I was on hold watching all flights fill up.,,2015-02-22 04:34:06 -0800,,
569472446954389504,negative,1.0,Cancelled Flight,1.0,US Airways,,JulesMonacelli,,0,@USAirways not happy!! Trying to get home on Cancelled Flighted flight&amp; been on hold for 2 hours. Help!! This is just crazy...,,2015-02-22 04:23:06 -0800,"Rochester, NY",Eastern Time (US & Canada)
569472029717610496,negative,1.0,Cancelled Flight,0.6715,US Airways,,Marci_DZ,,0,"@USAirways wow.. Flight Cancelled Flightled, slept on the floor at the airport and now flight delayed",,2015-02-22 04:21:26 -0800,,Eastern Time (US & Canada)
569470776576880640,negative,1.0,Customer Service Issue,1.0,US Airways,,Kerberos_XSN,,0,@USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am,,2015-02-22 04:16:28 -0800,,Atlantic Time (Canada)
569470441573609473,negative,1.0,Customer Service Issue,0.6848,US Airways,,Kerberos_XSN,,0,@USAirways my phone has been on hold since midght  fkn 7 hrs of hold ?? Unacceptable!!!!!!!!,"[25.7789761, -80.1353923]",2015-02-22 04:15:08 -0800,,Atlantic Time (Canada)
569470268474683393,negative,1.0,Late Flight,0.6684,US Airways,,Kerberos_XSN,,0,@USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers,"[25.7789509, -80.1353866]",2015-02-22 04:14:26 -0800,,Atlantic Time (Canada)
569469169927720960,negative,1.0,Customer Service Issue,1.0,US Airways,,dailylaurel,,0,@USAirways once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please,,2015-02-22 04:10:04 -0800,Bruxelle-Paris-Marseille-(BPM),Athens
569468659648872448,negative,1.0,Late Flight,1.0,US Airways,,ChanChoJMU07,,0,"@USAirways truly been the worst experience this weekend. Delayed, rerouted 3x, now not boarding A 715 flight and says flight is ""on time""",,2015-02-22 04:08:03 -0800,Washington DC,Eastern Time (US & Canada)
569467550100267008,negative,1.0,Flight Booking Problems,0.654,US Airways,,jednell,,0,"@USAirways OK, I guess the weather has been rough but I have been trying to sort out missing air-miles for days. Any suggestions?",,2015-02-22 04:03:38 -0800,,
569466525297590272,negative,1.0,Customer Service Issue,0.6808,US Airways,,mnorouzi,,0,"@USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!!  Really???","[39.05365524, -84.65487604]",2015-02-22 03:59:34 -0800,,
569465622301552641,negative,1.0,Customer Service Issue,1.0,US Airways,,WheresRUsso,,0,@USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue,,2015-02-22 03:55:59 -0800,,Eastern Time (US & Canada)
569465299495358466,negative,0.6511,Bad Flight,0.3591,US Airways,,NCRavens97,,0,@USAirways XNA has TSA Precheck! Would be nice if your system knew that.,,2015-02-22 03:54:42 -0800,,Eastern Time (US & Canada)
569464902164856832,negative,1.0,longlines,0.3569,US Airways,,AdrianMartinG15,,0,@Sb5551 Sounds like  @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!!,,2015-02-22 03:53:07 -0800,,
569464183374385152,negative,1.0,Customer Service Issue,1.0,US Airways,,AdrianMartinG15,,0,@USAirways 4 hours on hold to change a Cancelled Flightled flight. Completely unacceptable!!!,,2015-02-22 03:50:16 -0800,,
569463954155700224,negative,1.0,Cancelled Flight,1.0,US Airways,,JesusAmorbang,,0,@USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted.,,2015-02-22 03:49:21 -0800,,
569463202817417216,negative,1.0,Late Flight,0.7158,US Airways,,stevenbattle,,0,@USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails.,,2015-02-22 03:46:22 -0800,"philadelphia, pa",Eastern Time (US & Canada)
569459836389335040,negative,1.0,Lost Luggage,0.3732,US Airways,,rylietolbert15,,0,@USAirways your airline also delayed our bags to us for 4 hours &amp; refused to ship them to our local airport #disappointed #stillbagless,"[39.25956567, -76.70131545]",2015-02-22 03:32:59 -0800,New York,
569459455273897984,negative,1.0,Customer Service Issue,0.6995,US Airways,,ChrisWalters_WV,,0,@USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night.,,2015-02-22 03:31:28 -0800,West Virginia,Central Time (US & Canada)
569459269394956288,negative,1.0,Cancelled Flight,1.0,US Airways,,ChrisWalters_WV,,0,"@USAirways worst experience with you. Cancelled Flightled flight, no voucher and no luggage because ""ramp was broken."" No other ramps in Charlotte??",,2015-02-22 03:30:44 -0800,West Virginia,Central Time (US & Canada)
569457108355289088,negative,1.0,Can't Tell,0.6701,US Airways,,BigFishRealtor,,0,@USAirways worst experience ever!!!!,,2015-02-22 03:22:09 -0800,America,
569456923663151104,negative,0.6559,Flight Booking Problems,0.3441,US Airways,,mattirottstock,,0,@USAirways how do you manage to place a family of 5 into a plain with none of them sitting next to each other one of them being a 3yr old,,2015-02-22 03:21:25 -0800,"iPhone: 36.845329,-75.993790",Eastern Time (US & Canada)
569456828511326208,negative,1.0,Late Flight,0.6478,US Airways,,CJLarcheveque,,0,"@USAirways @AmericanAir Suggestions , been on hold 2 hrs for flight that is now about to pass departure...Dealing w ny weather, need change",,2015-02-22 03:21:02 -0800,"Charlotte, NC",
569454891644674049,negative,1.0,Cancelled Flight,0.6777,US Airways,,lawrenceerror,,0,"@USAirways @AmericanAir I was meant to fly on Sat, you just made it Tues, I can't afford to stay in a hotel for another TWO nights!",,2015-02-22 03:13:20 -0800,,Central Time (US & Canada)
569451523878420480,negative,1.0,Customer Service Issue,0.6583,US Airways,,minmill3,,0,@USAirways checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to!,,2015-02-22 02:59:57 -0800,"Robesonia, PA",
569450700532535296,negative,1.0,Cancelled Flight,1.0,US Airways,,mbialkowski,,0,@USAirways flight to Des Moines Cancelled Flightled. Unacceptable to be booked on flight on Tuesday because of work commitments. 2hrs on hold,,2015-02-22 02:56:41 -0800,Des Moines,London
569443675194966016,negative,1.0,Customer Service Issue,1.0,US Airways,,drewdenker,,0,@USAirways now on hold for 90 minutes,,2015-02-22 02:28:46 -0800,,
569438126806052864,negative,1.0,Customer Service Issue,0.6818,US Airways,,drewdenker,,0,@USAirways now on hold for 75 minutes.,,2015-02-22 02:06:43 -0800,,
569437674257276930,negative,1.0,Customer Service Issue,1.0,US Airways,,pmj1234,,0,@USAirways on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable!,,2015-02-22 02:04:55 -0800,,
569436595746684929,negative,1.0,Cancelled Flight,1.0,US Airways,,drewdenker,,0,@USAirways claims flight Cancelled Flighted due to weather at destination but Delta has not Cancelled Flighted flight on same route.,,2015-02-22 02:00:38 -0800,,
569436161032073218,neutral,1.0,,,US Airways,,LividFiction,,0,@USAirways @AmericanAir Flying from Orlando to Philly to Charlotte to Lynchburg. Saw advisory re Philly. Wld like to fly from Orl to Char,,2015-02-22 01:58:55 -0800,"Thicktown, Thickania",Eastern Time (US & Canada)
569435327544369153,negative,1.0,Can't Tell,0.6771,US Airways,,PepeStudioNYC,,1,@USAirways duh on baggage claim 2 more hours and counting .. Flights 622 &amp; 1898 http://t.co/DkZl57uPQI,,2015-02-22 01:55:36 -0800,brooklyn,Quito
569434598825992192,negative,1.0,Customer Service Issue,1.0,US Airways,,jj_zen_,,0,@USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!!,,2015-02-22 01:52:42 -0800,,
569432100652384256,negative,1.0,Customer Service Issue,1.0,US Airways,,amyleis_janney,,0,@USAirways 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule,,2015-02-22 01:42:46 -0800,,Mid-Atlantic
569431884217909248,negative,1.0,Customer Service Issue,0.3495,US Airways,,drewdenker,,0,@USAirways just Cancelled Flighted my flight and told me to call to rebook. Been on hold for 48 minutes at 4 am and still waiting,,2015-02-22 01:41:55 -0800,,
569429468781150208,negative,1.0,Customer Service Issue,1.0,US Airways,,pmj1234,,0,@USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted,,2015-02-22 01:32:19 -0800,,
569421478460063745,negative,1.0,Late Flight,0.6436,US Airways,,amyleis_janney,,0,@USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us?,,2015-02-22 01:00:34 -0800,,Mid-Atlantic
569421367243878400,negative,1.0,Flight Booking Problems,1.0,US Airways,,himmelb1,,0,"@USAirways Why is my ""first available"" flight for me now Tuesday but a flight today  that is ""booked ""#flt 755 available to buy online?",,2015-02-22 01:00:07 -0800,,
569419928173989889,negative,1.0,Flight Attendant Complaints,0.6383,US Airways,,PepeStudioNYC,,0,@USAirways you guys suck at JFK tonight -- oh this MORNING!!!,,2015-02-22 00:54:24 -0800,brooklyn,Quito
569419080479875072,negative,1.0,Customer Service Issue,1.0,US Airways,,bgarritty,,0,@USAirways 2 hours on hold. Still no answer. Horrible.,,2015-02-22 00:51:02 -0800,"Adelaide, Australia",Adelaide
569418962108162048,negative,1.0,Cancelled Flight,0.6523,US Airways,,KieranMahan,,0,"@USAirways @KieranMahan needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment, crazy!",,2015-02-22 00:50:34 -0800,,
569418351295926273,negative,1.0,Customer Service Issue,0.3593,US Airways,,KieranMahan,,0,"@USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable",,2015-02-22 00:48:08 -0800,,
569417702764363776,negative,1.0,Customer Service Issue,0.653,US Airways,,tkyleus,,0,@USAirways have been on hold for 58 minutes - need help USAIR - why won't you help?,,2015-02-22 00:45:34 -0800,Boston Area,Eastern Time (US & Canada)
569416670340636672,negative,1.0,Cancelled Flight,0.6729,US Airways,,amyleis_janney,,0,@USAirways we appreciate auto rescheduling our Cancelled Flightled flight-- but you have nothing sooner than Tuesday? can fly into alternate loc?,,2015-02-22 00:41:28 -0800,,Mid-Atlantic
569416236171456513,negative,1.0,Lost Luggage,0.7020000000000001,US Airways,,ajl592,,0,@USAirways after sitting on the runway for 3 hours i had to leave the airport w/o my luggage. Is this ur 1st day??,,2015-02-22 00:39:44 -0800,,
569414739694104576,negative,1.0,Customer Service Issue,0.6705,US Airways,,amyleis_janney,,0,@usairways we've been on hold for 2 hours trying to reschedule our Cancelled Flightled flight. Can anyone out there please help us?,,2015-02-22 00:33:47 -0800,,Mid-Atlantic
569408340616351744,negative,1.0,Cancelled Flight,1.0,US Airways,,tthomasser,,0,@USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck,,2015-02-22 00:08:22 -0800,,Central Time (US & Canada)
569407067007496192,negative,1.0,Customer Service Issue,0.6977,US Airways,,fieldhockeyfit,,0,@USAirways I have been on hold for 4 hours my flight is tomorrow do you really expect me to not sleep all night to stay on hold?!?,,2015-02-22 00:03:18 -0800,,
569406451980091392,neutral,0.6809,,,US Airways,,Dr24hours,,0,@USAirways I think it's ok.,,2015-02-22 00:00:51 -0800,East Coast City,Eastern Time (US & Canada)
569400188491730945,negative,1.0,Cancelled Flight,0.6201,US Airways,,JabbarLewis,,0,@USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?,,2015-02-21 23:35:58 -0800,"Little Falls, NJ",Central Time (US & Canada)
569399153253429248,negative,1.0,Late Flight,0.6601,US Airways,,FollowMsMiMi,,0,"@USAirways this is ridiculous.  I have a 6:00 AM flight and two hours of rest, wasted!!!",,2015-02-21 23:31:51 -0800,,Quito
569398722884280320,negative,1.0,Customer Service Issue,0.6579999999999999,US Airways,,FollowMsMiMi,,0,@USAirways been on hold for almost 2 hours trying to rebook my Cancelled Flighted flight. What in the world?!!!,,2015-02-21 23:30:09 -0800,,Quito
569395278731747329,negative,1.0,Customer Service Issue,1.0,US Airways,,clarkhook,,0,@USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!,,2015-02-21 23:16:27 -0800,"Franklin, TN",Eastern Time (US & Canada)
569394015055040512,positive,1.0,,,US Airways,,AdamGiamba,,0,@USAirways thanks! http://t.co/pD7R1lL6Re,,2015-02-21 23:11:26 -0800,"Bronx, NY",Eastern Time (US & Canada)
569393942296432640,negative,0.7065,Late Flight,0.3696,US Airways,,AdamGiamba,,0,@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!,,2015-02-21 23:11:09 -0800,"Bronx, NY",Eastern Time (US & Canada)
569392880911036416,negative,1.0,Bad Flight,0.6677,US Airways,,AdamGiamba,,0,"@USAirways after a grt flight to PHX last week,  tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate.",,2015-02-21 23:06:56 -0800,"Bronx, NY",Eastern Time (US & Canada)
569392511732588544,negative,1.0,longlines,0.684,US Airways,,emmaprzyby,,0,@USAirways flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. What's the hold uppp 😭😭 #imtired #wannagohome,,2015-02-21 23:05:28 -0800,"Brooklyn, NY",
569392471966388224,negative,1.0,Late Flight,1.0,US Airways,,panich3,,0,@USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours?,,2015-02-21 23:05:18 -0800,New York,Atlantic Time (Canada)
569391350879137792,negative,1.0,Flight Attendant Complaints,0.6678,US Airways,,msbean,,0,@USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup,"[39.87631844, -75.24302471]",2015-02-21 23:00:51 -0800,,
569388260633542657,negative,1.0,Late Flight,0.6667,US Airways,,nburnside26,,0,@USAirways tell my professors that when I don't show up to class/write my midterm because I'm stuck with no flights home 😠,,2015-02-21 22:48:34 -0800,,Central Time (US & Canada)
569388156031799297,negative,1.0,Customer Service Issue,0.6559,US Airways,,teammccabe,,0,@USAirways No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got.,,2015-02-21 22:48:09 -0800,Cape Cod,Eastern Time (US & Canada)
569387765957308416,neutral,0.6957,,0.0,US Airways,,PhilHagen,,0,"@USAirways @AmericanAir Just had to buy a ""safety"" ticket online. You'll refund whichever ticket(s) are unused, in full, without penalty.",,2015-02-21 22:46:36 -0800,"Lewes, DE, USA",Eastern Time (US & Canada)
569387570364198913,negative,1.0,Customer Service Issue,1.0,US Airways,,clarkhook,,0,@USAirways Hooray! I've now been on hold for over an hour. I've never loved Southwest more.,,2015-02-21 22:45:50 -0800,"Franklin, TN",Eastern Time (US & Canada)
569387211025727488,negative,1.0,Can't Tell,1.0,US Airways,,BiavatiJon,,0,@USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon.,,2015-02-21 22:44:24 -0800,,
569387005131546624,negative,1.0,Customer Service Issue,1.0,US Airways,,JSax77,,0,@USAirways three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview,,2015-02-21 22:43:35 -0800,,
569386555107733505,negative,1.0,Customer Service Issue,0.6749,US Airways,,jtrexsocial,,0,@USAirways how do you do that? You guys need to have much better communication. How? How can we do that?,,2015-02-21 22:41:48 -0800,Philadelphia,Eastern Time (US & Canada)
569386397683073024,negative,1.0,Late Flight,1.0,US Airways,,miffSC,,0,@USAirways Are you guys awake? Need help with delayed flight to get protected on Late Flightr flight from PHL.,,2015-02-21 22:41:10 -0800,http://about.me/miffsc,Eastern Time (US & Canada)
569385862489776128,negative,1.0,Customer Service Issue,0.3845,US Airways,,_RobPrice,,0,@USAirways so how about some help with suggested time I could call to avoid such long wait time,,2015-02-21 22:39:02 -0800,,Sydney
569382407847211008,negative,1.0,Customer Service Issue,1.0,US Airways,,tamygb,,0,@USAirways more than an hour holding to change a flight on the phone now.. What's up with that???,,2015-02-21 22:25:19 -0800,,Brasilia
569382354529030144,negative,0.684,Flight Booking Problems,0.684,US Airways,,stuf_bethsays,,0,@USAirways @caterobbie if that link worked most of us could take care of ourselves  please contact your tech people to get that working,,2015-02-21 22:25:06 -0800,,
569381601374638081,negative,1.0,Customer Service Issue,0.6916,US Airways,,stuf_bethsays,,0,@USAirways i've been on hold since 11:30pm  need to reschedule my Cancelled Flightled flight for a morning departure tomorrow.  please help!!!!!!,,2015-02-21 22:22:07 -0800,,
569381443257958401,neutral,1.0,,,US Airways,,JEOKOO1,,0,@USAirways download jeokoo the American app for air travelers,,2015-02-21 22:21:29 -0800,"Washington, DC. ",
569380739285786625,negative,1.0,Customer Service Issue,0.6697,US Airways,,stuf_bethsays,,1,"@USAirways obviously your corporate definition of PATIENCE needs to be reviewed.
#Pleasehurryup #answerphone #reschedulemyflight",,2015-02-21 22:18:41 -0800,,
569380098119499776,negative,1.0,Customer Service Issue,0.6894,US Airways,,Leigh_Walton,,0,@USAirways Need help with a flight. Weather + funeral = tough combination. On hold for over an hour. Please?,,2015-02-21 22:16:08 -0800,,Eastern Time (US & Canada)
569380081254027265,negative,1.0,Customer Service Issue,1.0,US Airways,,stuf_bethsays,,0,"@usairways I've been on hold since 11:30pm how many customer service reps do you have?
 #seriously",,2015-02-21 22:16:04 -0800,,
569379997175177216,negative,0.6875,Late Flight,0.6875,US Airways,,Ali_BarnesXO,,0,@USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways 💁,"[43.74167873, -79.3442243]",2015-02-21 22:15:44 -0800,,Atlantic Time (Canada)
569379979055796224,negative,1.0,Customer Service Issue,0.6465,US Airways,,PhilHagen,,1,"@USAirways yes, i am as well.  **FIVE** HOURS ON HOLD, FOLKS. Can you PLEASE tell me if this is typical?! Trying to be understanding here.",,2015-02-21 22:15:40 -0800,"Lewes, DE, USA",Eastern Time (US & Canada)
569378015429447680,negative,1.0,Late Flight,0.3333,US Airways,,iseriesdomino,,0,@USAirways can you please train your mechanics? Teach them to bring the tools to fix the plane with them and not leave them in the hanger.,,2015-02-21 22:07:52 -0800,United States,Central Time (US & Canada)
569377633894445056,negative,1.0,Customer Service Issue,0.6492,US Airways,,SDeShazo_89,,0,@USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!,,2015-02-21 22:06:21 -0800,"Hoover, Alabama",
569377149045444608,negative,1.0,Late Flight,0.6641,US Airways,,JoshuakingMba,,0,@USAirways thank you for leaving my 74 y/o grandma stranded because connecting flt could not wait 10 minutes. I will never fly you again,,2015-02-21 22:04:25 -0800,"Richmond, VA",
569376311824621568,negative,1.0,Flight Attendant Complaints,0.3441,US Airways,,AndyLeeEsq,,0,@USAirways HELLO?! It's been FOUR HOURS since plane landed!   Flt 630 phx to JFK.  3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet,,2015-02-21 22:01:05 -0800,,
569375244751745025,negative,0.6656,Late Flight,0.3421,US Airways,,ch_mom,,0,“@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.” #generic,,2015-02-21 21:56:51 -0800,"Boston, MA",
569374561197789184,negative,1.0,Late Flight,0.6947,US Airways,,iseriesdomino,,0,@USAirways can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart!,,2015-02-21 21:54:08 -0800,United States,Central Time (US & Canada)
569374560505737216,negative,0.6598,Can't Tell,0.6598,US Airways,,timleary_,,0,@USAirways I better get a free flight,,2015-02-21 21:54:08 -0800,,Mazatlan
569373650647945216,negative,1.0,Customer Service Issue,1.0,US Airways,,realmattberry,,0,@USAirways @nm4agoodlife      5 hours on hold and no answer . Guess the synergy of a merger was really planned out,,2015-02-21 21:50:31 -0800,NYC,Eastern Time (US & Canada)
569373631999926272,negative,1.0,Customer Service Issue,0.6632,US Airways,,TheSanjR,,0,@USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab.,,2015-02-21 21:50:26 -0800,,Eastern Time (US & Canada)
569373375988150272,negative,1.0,Customer Service Issue,1.0,US Airways,,realmattberry,,0,@USAirways @_RobPrice  how can he try again it will be 5-6 hours before he gets help.  Contingency plans non existent.,,2015-02-21 21:49:25 -0800,NYC,Eastern Time (US & Canada)
569373336922230784,negative,1.0,Late Flight,0.6845,US Airways,,AndyLeeEsq,,0,@USAirways delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags,,2015-02-21 21:49:16 -0800,,
569372837854756864,negative,1.0,Customer Service Issue,0.6705,US Airways,,realmattberry,,0,@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .,,2015-02-21 21:47:17 -0800,NYC,Eastern Time (US & Canada)
569372595067490304,negative,1.0,Customer Service Issue,1.0,US Airways,,nm4agoodlife,,0,@USAirways But every time I call I'm on hold for 45 min and then get disconnected. Any way someone can help?,,2015-02-21 21:46:19 -0800,,Eastern Time (US & Canada)
569372422509453313,negative,1.0,Late Flight,0.3544,US Airways,,_RobPrice,,0,@USAirways surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM,,2015-02-21 21:45:38 -0800,,Sydney
569372340309651457,negative,1.0,Customer Service Issue,1.0,US Airways,,ChrisWalters_WV,,0,@USAirways I was on hold for 2 hours and still no answer. Is this really how you run your business? http://t.co/P8xFhq4kps,,2015-02-21 21:45:19 -0800,West Virginia,Central Time (US & Canada)
569372015980707840,negative,1.0,Customer Service Issue,1.0,US Airways,,b_lind,,0,"@USAirways keeps dropping my call and won't even let me stay on hold because they are ""too busy"" #idontwanttocallback",,2015-02-21 21:44:01 -0800,"Philadelphia, PA",Eastern Time (US & Canada)
569371693602476032,negative,1.0,Cancelled Flight,0.3444,US Airways,,nm4agoodlife,,0,@USAirways I never made a reward reservation becuase no one ever answered the phone. The online one I made got Cancelled Flighted and I can't change,,2015-02-21 21:42:44 -0800,,Eastern Time (US & Canada)
569371393294344192,negative,1.0,Customer Service Issue,1.0,US Airways,,jtrexsocial,,1,@UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing.,,2015-02-21 21:41:33 -0800,Philadelphia,Eastern Time (US & Canada)
569370553963786241,neutral,1.0,,,US Airways,,ColfaxCapital,,0,"@USAirways I intend to..very much. My 4,000 followers will as well.",,2015-02-21 21:38:13 -0800,"39.0708° N, 106.9886° W",Quito
569369390178799616,negative,1.0,Customer Service Issue,1.0,US Airways,,4ensicdds,,0,"@USAirways Your customer service is  non-existent/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain",,2015-02-21 21:33:35 -0800,"Long Island, NY",Eastern Time (US & Canada)
569369008580874240,negative,1.0,Cancelled Flight,0.66,US Airways,,dailylaurel,,0,@USAirways even alternate options are allready full...even with hotel voucher...no more room in philly?,,2015-02-21 21:32:04 -0800,Bruxelle-Paris-Marseille-(BPM),Athens
569368532242145280,negative,1.0,Customer Service Issue,0.7021,US Airways,,_RobPrice,,1,@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald,,2015-02-21 21:30:11 -0800,,Sydney
569368352868556800,positive,1.0,,,US Airways,,Hayden_Ehlich,,0,@USAirways ok thank you! Very helpful! This is why you're my favorite airline!,,2015-02-21 21:29:28 -0800,Blue Ridge High School,Atlantic Time (Canada)
569367829188886528,negative,0.6677,Flight Attendant Complaints,0.3635,US Airways,,YoungBBE3,,0,"@USAirways They provided no options. Since you all have a better sense of the weather, I hoped you could suggest.",,2015-02-21 21:27:23 -0800,,Eastern Time (US & Canada)
569366960871333889,negative,1.0,Late Flight,1.0,US Airways,,TheHaileyTate,,1,@USAirways you airline is doing rather poor right now. In SLC waiting to take off. Was suppose to take off now 2 hours and 3 minutes ago!,,2015-02-21 21:23:56 -0800,Barneys New York ,
569366383458275329,negative,1.0,Late Flight,1.0,US Airways,,ColfaxCapital,,0,@USAirways Get new planes then. Got on this plane at 7:50 its 10:20 now and still on tarmac. How ru going to compensate me for this?,,2015-02-21 21:21:38 -0800,"39.0708° N, 106.9886° W",Quito
569365604832047104,negative,1.0,Late Flight,0.6542,US Airways,,PhilHagen,,0,@USAirways just hit 4hrs.  what is typical wait time right now? should i drive 2h30m to the airport service desk?,,2015-02-21 21:18:33 -0800,"Lewes, DE, USA",Eastern Time (US & Canada)
569364758681559042,negative,1.0,Customer Service Issue,0.6465,US Airways,,TheSanjR,,0,@USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here.,,2015-02-21 21:15:11 -0800,,Eastern Time (US & Canada)
569364610572259328,negative,1.0,Can't Tell,0.3696,US Airways,,nataliembaur,,0,"@USAirways question is why flight took off at all, now a friend is stuck needlessly in another city",,2015-02-21 21:14:36 -0800,"Miami, Florida",
569364189753544705,neutral,1.0,,,US Airways,,bta7,,0,@USAirways in a few weeks,,2015-02-21 21:12:55 -0800,"Wauwatosa, WI ",Central Time (US & Canada)
569363263588339712,negative,1.0,Customer Service Issue,1.0,US Airways,,FalconjcJohn,,0,@USAirways #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again.,,2015-02-21 21:09:14 -0800,,
569362336991092736,negative,1.0,Cancelled Flight,0.677,US Airways,,realmattberry,,0,@USAirways 4 hours . How do I change my flight that was Cancelled Flightled ?,,2015-02-21 21:05:34 -0800,NYC,Eastern Time (US & Canada)
569362149400838144,negative,0.6534,Customer Service Issue,0.3372,US Airways,,YoungBBE3,,0,@USAirways You won't give us a hotel or food. Can you at least suggestion options for making it to the metro city I have a ticket to?,,2015-02-21 21:04:49 -0800,,Eastern Time (US & Canada)
569361961487478785,negative,1.0,Late Flight,0.66,US Airways,,OP_Rahul,,0,@USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.,,2015-02-21 21:04:04 -0800,"Ocean View, Hawaii",
569361898581467136,negative,1.0,Customer Service Issue,1.0,US Airways,,anieanne1,,0,@USAirways I have been on hold for over one hour waiting to reschedule a flight. How much longer should I expect?,,2015-02-21 21:03:49 -0800,"Boston, Ma",Atlantic Time (Canada)
569361887659294720,negative,0.6885,Customer Service Issue,0.6885,US Airways,,Hayden_Ehlich,,0,"@USAirways its fine. 

Just wondering where my money went...",,2015-02-21 21:03:46 -0800,Blue Ridge High School,Atlantic Time (Canada)
569361587032748032,negative,1.0,Bad Flight,0.6598,US Airways,,YoungBBE3,,0,@USAirways You landed me at #BWI instead of @Reagan_Airport  and have no plans for me to make it home to DC. How do you suggest I get home?,,2015-02-21 21:02:35 -0800,,Eastern Time (US & Canada)
569360552272769024,negative,1.0,Customer Service Issue,1.0,US Airways,,TheSanjR,,0,"@USAirways stranded at BWI after two diversions. No cust service, no transport. Dumped here. Terrible customer service!",,2015-02-21 20:58:28 -0800,,Eastern Time (US & Canada)
569360352594546688,negative,1.0,Customer Service Issue,0.6702,US Airways,,nm4agoodlife,,0,"@USAirways As a member of the news media, the awful service of the last few days won't go unnoticed.",,2015-02-21 20:57:40 -0800,,Eastern Time (US & Canada)
569359793800024064,negative,1.0,longlines,0.3579,US Airways,,corybronze,,1,"@USAirways My wife, sick 3yr-old-twins, and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday!",,2015-02-21 20:55:27 -0800,,
569359025655181312,negative,1.0,Flight Booking Problems,1.0,US Airways,,nm4agoodlife,,0,"@USAirways This is garbage, been trying to book a reward flight and then it got Cancelled Flighted and still can't get anyone on phone. Unacceptable",,2015-02-21 20:52:24 -0800,,Eastern Time (US & Canada)
569358953567670272,negative,0.7008,Cancelled Flight,0.7008,US Airways,,msscottwg,,0,@USAirways Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication.,,2015-02-21 20:52:07 -0800,,
569357810867138560,negative,1.0,Late Flight,0.6718,US Airways,,ColfaxCapital,,0,@USAirways Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica,,2015-02-21 20:47:34 -0800,"39.0708° N, 106.9886° W",Quito
569357691715493888,neutral,0.6677,,0.0,US Airways,,PhilHagen,,0,@USAirways yes - tells me the only way to mod plans is to call the 4322 number.,,2015-02-21 20:47:06 -0800,"Lewes, DE, USA",Eastern Time (US & Canada)
569357122527469568,neutral,1.0,,,US Airways,,Shimbo1987,,0,@USAirways Can I book award travel on Etihad with Dividend Miles?,,2015-02-21 20:44:50 -0800,,Atlantic Time (Canada)
569357079716229121,negative,1.0,Cancelled Flight,0.6632,US Airways,,VanessaRSnyder,,0,@USAirways I have been I hold for 40 min. My 5:50 flight just got Cancelled Flightled and rescheduled for Monday. This is unacceptable!,"[34.00912984, -84.37154603]",2015-02-21 20:44:40 -0800,"Atlanta, GA",Quito
569356553977012225,negative,1.0,Customer Service Issue,1.0,US Airways,,PhilHagen,,0,@USAirways 3hr30min right now...  any end in sight?,,2015-02-21 20:42:35 -0800,"Lewes, DE, USA",Eastern Time (US & Canada)
569356513061556225,negative,1.0,Customer Service Issue,1.0,US Airways,,brynyc,,0,"@USAirways I have fam thats supposed to fly 2/22 that are currently in the hosp.3 trys to speak to a human, yr phone sys cuts off. pls hlp!",,2015-02-21 20:42:25 -0800,,
569355923396780032,negative,1.0,Late Flight,1.0,US Airways,,ColfaxCapital,,0,@USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection?,,2015-02-21 20:40:04 -0800,"39.0708° N, 106.9886° W",Quito
569354882370572289,neutral,0.6667,,0.0,US Airways,,nataliembaur,,0,@USAirways what's going on with passengers diverted to CLT on FLL to PHL flight that left at 830 tonight?,,2015-02-21 20:35:56 -0800,"Miami, Florida",
569353641615687680,negative,1.0,Flight Attendant Complaints,0.6473,US Airways,,jessouc,,0,@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time,,2015-02-21 20:31:00 -0800,,Mountain Time (US & Canada)
569353501123280896,negative,1.0,Customer Service Issue,0.6691,US Airways,,jessouc,,0,@USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service,,2015-02-21 20:30:27 -0800,,Mountain Time (US & Canada)
569353454914662400,negative,1.0,Late Flight,1.0,US Airways,,ColfaxCapital,,0,@USAirways been sitting on the tarmac for 90 mins now bc engine is broken. How are u going to compensate passengers #WorstAirline,,2015-02-21 20:30:16 -0800,"39.0708° N, 106.9886° W",Quito
569353354545008640,negative,1.0,Late Flight,1.0,US Airways,,jessouc,,0,@USAirways it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space,,2015-02-21 20:29:52 -0800,,Mountain Time (US & Canada)
569353230007664640,negative,1.0,Lost Luggage,0.3485,US Airways,,jessouc,,0,@USAirways it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault,,2015-02-21 20:29:22 -0800,,Mountain Time (US & Canada)
569352847898386432,negative,1.0,Can't Tell,0.3579,US Airways,,teammccabe,,0,@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS,,2015-02-21 20:27:51 -0800,Cape Cod,Eastern Time (US & Canada)
569352324700708864,negative,0.6331,Cancelled Flight,0.3465,US Airways,,dailylaurel,,0,@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm,,2015-02-21 20:25:46 -0800,Bruxelle-Paris-Marseille-(BPM),Athens
569351289026568192,negative,1.0,Late Flight,1.0,US Airways,,FalconjcJohn,,0,"@USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail.",,2015-02-21 20:21:39 -0800,,
569351224274718720,negative,1.0,Can't Tell,1.0,US Airways,,eroccia,,0,@USAirways by far the worst airline in history. I'll never ever fly your garbage again,,2015-02-21 20:21:24 -0800,"40.229994,-74.893221",Eastern Time (US & Canada)
569350289729458177,negative,1.0,Late Flight,1.0,US Airways,,Will_Watson6,,0,@USAirways pullin some sh** delaying flights again... Smh @OBJ_3 http://t.co/Av2rfFHMcV,,2015-02-21 20:17:41 -0800,The road to glory,Pacific Time (US & Canada)
569347552484728832,negative,1.0,Late Flight,0.7,US Airways,,EllenFord,,0,@USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!,,2015-02-21 20:06:49 -0800,"Gloucester, MA",Quito
569347372595212289,negative,1.0,Late Flight,0.6995,US Airways,,KittyD27,,0,"@USAirways TRBL experience! 2 hrs on the Tarmac for an inch of snow IN PHL ""No hanger open"" &amp; ""a pile of snow""?  #terriblecommunication",,2015-02-21 20:06:06 -0800,"Albany, NY",
569346960181870592,negative,1.0,Bad Flight,0.6667,US Airways,,EllenFord,,0,@USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway?  We can't hear the pilot,,2015-02-21 20:04:27 -0800,"Gloucester, MA",Quito
569346721173655552,negative,1.0,longlines,0.6776,US Airways,,BradHuff88,,0,@USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience,,2015-02-21 20:03:30 -0800,CT,
569345780244312067,negative,1.0,Flight Booking Problems,0.6383,US Airways,,Hayden_Ehlich,,0,"@USAirways HELP! It says ""the payment is denied"" but my money has been taken out of my bank?  

And it says I have no trips coming up??",,2015-02-21 19:59:46 -0800,Blue Ridge High School,Atlantic Time (Canada)
569345132866220032,negative,0.6596,Cancelled Flight,0.6596,US Airways,,Dr24hours,,0,"@USAirways help! Flight Cancelled Flighted, can't call because my phone doesn't work in Europe. Please help? Says I'm booked want to confirm.",,2015-02-21 19:57:12 -0800,East Coast City,Eastern Time (US & Canada)
569345076406693888,negative,1.0,Bad Flight,0.397,US Airways,,sherylfish,,0,"@USAirways not happy w/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in",,2015-02-21 19:56:58 -0800,,Eastern Time (US & Canada)
569343970360348672,negative,1.0,Customer Service Issue,0.6916,US Airways,,realmattberry,,0,@USAirways @AmericanAir how do I get thru on hold over 3 hours ?,,2015-02-21 19:52:35 -0800,NYC,Eastern Time (US & Canada)
569343738331275264,negative,1.0,Customer Service Issue,0.6838,US Airways,,OP_Rahul,,0,@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service  sucks and your website is conflicting.,,2015-02-21 19:51:39 -0800,"Ocean View, Hawaii",
569343563244425216,negative,1.0,Late Flight,1.0,US Airways,,realmattberry,,0,@USAirways how do I change flights . 3 hours is crazy please help,,2015-02-21 19:50:58 -0800,NYC,Eastern Time (US & Canada)
569343160062742528,negative,1.0,Customer Service Issue,0.6777,US Airways,,realmattberry,,0,@USAirways how do I get thru on hold 3 hours 5 minutes . Is this normal ? My call is lost,,2015-02-21 19:49:21 -0800,NYC,Eastern Time (US & Canada)
569343070849740801,negative,1.0,Customer Service Issue,0.684,US Airways,,ball_tracey,,2,"@USAirways weather doesn't excuse poor customer service, lack of info from staff or the fact staff haven't turned up","[39.87355987, -75.24730884]",2015-02-21 19:49:00 -0800,,Amsterdam
569342681551400960,negative,1.0,Late Flight,0.3786,US Airways,,realmattberry,,0,@USAirways please help on hold 3 hours can't change flights I'm stuck here,,2015-02-21 19:47:27 -0800,NYC,Eastern Time (US & Canada)
569342508553121795,negative,1.0,Customer Service Issue,1.0,US Airways,,realmattberry,,0,@USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights,,2015-02-21 19:46:46 -0800,NYC,Eastern Time (US & Canada)
569341439148236800,neutral,0.6688,,0.0,US Airways,,GPachtinger,,0,@USAirways - My guess is what happened in #Vegas ended up in #Philly #Sexy http://t.co/qgMfCB7yT4,,2015-02-21 19:42:31 -0800,"Levittown, Pa",Eastern Time (US & Canada)
569340402786025472,negative,1.0,Customer Service Issue,0.6559,US Airways,,GatorGirl36,,0,"@USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence",,2015-02-21 19:38:24 -0800,,Eastern Time (US & Canada)
569339928678522880,negative,0.6717,Late Flight,0.6717,US Airways,,gmena91,,0,@USAirways depart from where? It departed PHX and was due to land at DCA around 8pm.,,2015-02-21 19:36:31 -0800,,
569338966857687040,negative,1.0,Flight Attendant Complaints,0.6727,US Airways,,HurnerAndTooch,,0,"@USAirways Can't stress enough how awful the agent was for flight 5283. Knew 11 ppl from delayed flight were on way in mins, no compassion.",,2015-02-21 19:32:42 -0800,Virginia,
569338658295193600,negative,1.0,Late Flight,1.0,US Airways,,PhilHagen,,0,@USAirways I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time?,,2015-02-21 19:31:28 -0800,"Lewes, DE, USA",Eastern Time (US & Canada)
569338605057015808,negative,1.0,Lost Luggage,1.0,US Airways,,HurnerAndTooch,,0,@USAirways And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage.,,2015-02-21 19:31:15 -0800,Virginia,
569338492515278848,negative,1.0,Late Flight,1.0,US Airways,,shriya_p,,0,@USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far!,,2015-02-21 19:30:49 -0800,London,
569337645878390784,negative,1.0,Late Flight,0.6932,US Airways,,HurnerAndTooch,,0,@USAirways My brother &amp; his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather,,2015-02-21 19:27:27 -0800,Virginia,
569337605223006209,negative,1.0,Late Flight,0.6658,US Airways,,JennyBraueBraue,,0,@USAirways over an hour is unacceptable wait time. thanks for nothing.  Be sure never to fly you again,,2015-02-21 19:27:17 -0800,"New York, NY",Eastern Time (US & Canada)
569337274707660800,positive,0.6701,,0.0,US Airways,,Rachel_Helena16,,0,@USAirways Thanks guys! Got hold of someone. Really awesome service I appreciate it :),,2015-02-21 19:25:58 -0800,"Halifax, Nova Scotia, Canada",Eastern Time (US & Canada)
569337230935724032,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,dnadamsel,,0,@USAirways understood. It simply feels as if the staff is not being entirely truthful about the situation.,,2015-02-21 19:25:48 -0800,,Quito
569337064484962304,negative,1.0,Can't Tell,0.3426,US Airways,,daroberts1,,0,"@USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights","[39.87414824, -75.25238981]",2015-02-21 19:25:08 -0800,"Virginia Beach, Virginia",Eastern Time (US & Canada)
569336493224955904,negative,1.0,Late Flight,1.0,US Airways,,daroberts1,,0,"@USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact donaldaroberts1@gmail.com","[39.87414053, -75.25236332]",2015-02-21 19:22:52 -0800,"Virginia Beach, Virginia",Eastern Time (US & Canada)
569335998083174400,negative,1.0,Late Flight,1.0,US Airways,,BUsoccer,,0,@USAirways worst trip ever!  Wish pilot would've let me off plane at 12pm during 1st delay.  Now 1030pm and still sitting on runway.,,2015-02-21 19:20:54 -0800,www.bucknellbison.com,Quito
569333934670139392,positive,1.0,,,US Airways,,asset25,,0,@USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!,,2015-02-21 19:12:42 -0800,,
569332399471001600,negative,1.0,Customer Service Issue,0.6888,US Airways,,FrancisDeana,,0,@USAirways so far no call back,,2015-02-21 19:06:36 -0800,,
569332237138841600,positive,0.3502,,0.0,US Airways,,MattClement,,0,@USAirways Oh well. I'll get to Cancun eventually.,,2015-02-21 19:05:57 -0800,"Troy, NY",Eastern Time (US & Canada)
569332044909678592,negative,1.0,longlines,0.6753,US Airways,,AuroraBIZ,,0,@USAirways standing in line with 100 people all looking to do the same,,2015-02-21 19:05:11 -0800,"Boston, MA",Eastern Time (US & Canada)
569330686135537664,negative,1.0,Flight Booking Problems,0.6724,US Airways,,GatorGirl36,,0,"@USAirways cannot book to redeem companion fair without speaking to agent. $99 vs $1200, this is a family emergency #unacceptable",,2015-02-21 18:59:47 -0800,,Eastern Time (US & Canada)
569330337735696385,negative,1.0,Customer Service Issue,1.0,US Airways,,FalconjcJohn,,1,@USAirways can I at least get a response?  I tried the gate person (sent me the wrong way to cust srvc ) Cust Srvc (when I found them),,2015-02-21 18:58:24 -0800,,
569330030074990592,negative,1.0,Customer Service Issue,1.0,US Airways,,jeffpash,,0,@USAirways That's clever. Its clear you need more agents. 94 min hold and counting. Flex workforces are highly possible in 2015,,2015-02-21 18:57:11 -0800,San Francisco,Pacific Time (US & Canada)
569329707084353536,negative,1.0,Lost Luggage,1.0,US Airways,,AuroraBIZ,,0,@USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage,,2015-02-21 18:55:54 -0800,"Boston, MA",Eastern Time (US & Canada)
569329041544749056,neutral,1.0,,,US Airways,,gmena91,,0,@USAirways can I get an update on flight 680 to DCA?,,2015-02-21 18:53:15 -0800,,
569328931905642496,negative,0.6596,Lost Luggage,0.6596,US Airways,,HassettHelen,,0,@USAirways you can send my luggage to my house👋,,2015-02-21 18:52:49 -0800,,
569328854948573187,positive,0.6925,,0.0,US Airways,,zfelice,,0,"@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) &amp; the FC upgrade. Thx!",,2015-02-21 18:52:31 -0800,"This Ain't Chicago, Tennessee",Central Time (US & Canada)
569328005677494272,negative,1.0,Late Flight,1.0,US Airways,,realmattberry,,0,@USAirways thanks for letting me know of the 12 hour delay and 2 hours on hold ?,,2015-02-21 18:49:08 -0800,NYC,Eastern Time (US & Canada)
569327664919498752,negative,1.0,Customer Service Issue,0.6598,US Airways,,SavageEmperor,,0,@USAirways please respond to me. I've been on hold on the reservations line for an hour and 45 minutes. I would really appreciate it.,,2015-02-21 18:47:47 -0800,"Denver, CO",Alaska
569326785353129984,negative,1.0,Late Flight,0.6926,US Airways,,FalconjcJohn,,0,@USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?,,2015-02-21 18:44:17 -0800,,
569326191213219841,negative,1.0,Cancelled Flight,0.6665,US Airways,,OthalieGraham,,0,@USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat,"[40.04893741, -75.10344598]",2015-02-21 18:41:56 -0800,,
569325844931448832,negative,1.0,Late Flight,0.6509,US Airways,,FalconjcJohn,,0,@USAirways Never mind that you could have told the gate I was on my way - you could delay 10 mins but not 15?,,2015-02-21 18:40:33 -0800,,
569325511635308544,negative,1.0,Cancelled Flight,0.6598,US Airways,,FalconjcJohn,,1,@USAirways  and now I'm going to miss my G'ma's Memorial because I didn't #FlyDelta.,,2015-02-21 18:39:14 -0800,,
569325005823217664,negative,1.0,Late Flight,0.6289,US Airways,,FalconjcJohn,,0,"@USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,",,2015-02-21 18:37:13 -0800,,
569324647906480128,negative,1.0,Customer Service Issue,0.3471,US Airways,,Grady_Kelly,,0,@USAirways Your app and website are trash AF.,,2015-02-21 18:35:48 -0800,Brooklyn ,Eastern Time (US & Canada)
569323273172832256,negative,0.6563,longlines,0.3282,US Airways,,ball_tracey,,0,@USAirways not best pleased with service so far. On our third gate and still no guarantee that it's the correct one :(,"[39.87372068, -75.24732898]",2015-02-21 18:30:20 -0800,,Amsterdam
569322901691707392,neutral,0.6667,,0.0,US Airways,,KitchenRecess,,0,@USAirways Don't want to clog your already-crowded line with a special meal request. Can someone DM me to sort out? #vegetarianproblems :),,2015-02-21 18:28:51 -0800,,
569322478847135744,neutral,1.0,,,US Airways,,SavageEmperor,,0,@USAirways I should also add the weather conditions are terrible. Expecting 18 inches of snow. Any advice?,,2015-02-21 18:27:11 -0800,"Denver, CO",Alaska
569322175175352322,neutral,0.6769,,0.0,US Airways,,SavageEmperor,,0,@USAirways I'm on flight 623 from DIA to Ontario tomorrow morning. no access to the airport via taxi or shuttle. What should I do?,,2015-02-21 18:25:58 -0800,"Denver, CO",Alaska
569322078819766272,negative,1.0,Late Flight,0.6598,US Airways,,jojoco1012,,0,@USAirways how about an update with real information?still waiting on Tarmac in Philadelphia.,,2015-02-21 18:25:35 -0800,,Atlantic Time (Canada)
569321800359927808,negative,1.0,Late Flight,1.0,US Airways,,notatibm,,0,@usairways you mean 10:30pm. I'd be in vegas by now if I'd been allowed on my original flight.,,2015-02-21 18:24:29 -0800,"Southampton, UK",London
569319723889876993,negative,1.0,Cancelled Flight,1.0,US Airways,,T_Hans13,,0,"@USAirways Bravo handling MSP to PHX # 2023 today. Delayed, Late Flightr Cancelled Flightled. Missed surprise 60th bday which was reason for trip.Never again",,2015-02-21 18:16:14 -0800,"Mabel, MN",
569319324810235904,neutral,1.0,,,US Airways,,kelleynandrew,,0,"@USAirways well, depending on the policy will make the determination as to which airline is selected to travel.",,2015-02-21 18:14:39 -0800,,
569317626687717376,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,JaneShivick,,0,@USAirways Still waiting for another crew member. #cabinfever,"[35.2190054, -80.9427282]",2015-02-21 18:07:54 -0800,,
569317490276360193,negative,1.0,Flight Booking Problems,1.0,US Airways,,Rachel_Helena16,,0,@USAirways Hey. I hve Cancelled Flightled flght &amp; on hold for 30 min nw 4 rebook. Website not working. Can u give me some insight if I DM conf #?,,2015-02-21 18:07:21 -0800,"Halifax, Nova Scotia, Canada",Eastern Time (US & Canada)
569317426975760384,neutral,1.0,,,US Airways,,Debbie_Crockett,,0,@USAirways JUST LANDED flight 545. Any chance of making flight 5530 Phoenix to AUS,,2015-02-21 18:07:06 -0800,"Austin, Texas",Central Time (US & Canada)
569316516321202176,negative,0.6569,Flight Booking Problems,0.3317,US Airways,,jenniferlyell,,0,"@USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home",,2015-02-21 18:03:29 -0800,"Nashville, TN",Central Time (US & Canada)
569316342769291264,negative,1.0,Late Flight,0.6947,US Airways,,JaneShivick,,0,@USAirways FINALLY leaving 4 home from NC. Will lodge respectful complaints!! Mechanical issue after cleared for runway? #5hourwait #nocrew,"[35.2191669, -80.9435256]",2015-02-21 18:02:48 -0800,,
569314734752854017,negative,1.0,Customer Service Issue,0.7126,US Airways,,JackieCarlon,,0,@USAirways been on hold way to long!  Is this the best level of service you can provide? - one hour+ is too long!,,2015-02-21 17:56:24 -0800,,
569314643627413504,positive,0.7033,,,US Airways,,CURVESandCHAOS,,0,@USAirways thank you!!!,,2015-02-21 17:56:03 -0800,Los Angeles ,Pacific Time (US & Canada)
569313126342123520,negative,1.0,longlines,0.6556,US Airways,,iZoom23,,0,@USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now.,,2015-02-21 17:50:01 -0800,New York,Eastern Time (US & Canada)
569313112089886720,negative,0.6909,Late Flight,0.3642,US Airways,,jshieber,,0,@USAirways hour 4 at the gate.,,2015-02-21 17:49:57 -0800,New York ,Beijing
569312745306382336,negative,1.0,Can't Tell,1.0,US Airways,,megalodondubs,,0,@USAirways don't think you guys could mess things up any more.. Never flying with you again!,,2015-02-21 17:48:30 -0800,America,Pacific Time (US & Canada)
569312530620817408,negative,1.0,Lost Luggage,0.3456,US Airways,,OthalieGraham,,0,@USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far,"[40.04915451, -75.10364317]",2015-02-21 17:47:39 -0800,,
569312129456545792,negative,1.0,Late Flight,0.6811,US Airways,,JinTama,,0,@USAirways so you strand my bag in Philly last Sat and strand me in Philly this Sat. thanks for the bullshit.,,2015-02-21 17:46:03 -0800,,Atlantic Time (Canada)
569310913079214080,negative,1.0,Late Flight,1.0,US Airways,,MattClement,,0,@USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights?,,2015-02-21 17:41:13 -0800,"Troy, NY",Eastern Time (US & Canada)
569309864759050240,negative,1.0,Customer Service Issue,1.0,US Airways,,GatorGirl36,,0,"@USAirways husband tried to use dividends &amp; companion fair for emergency, transferred &amp; put on hold for over two hours gave up #disappointed",,2015-02-21 17:37:03 -0800,,Eastern Time (US & Canada)
569308130464698368,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,CalAmor07,,0,@USAirways @rylietolbert15 wow you wouldn't say,,2015-02-21 17:30:10 -0800,Sapere Aude,Eastern Time (US & Canada)
569307561083703296,negative,0.6731,Late Flight,0.6731,US Airways,,MorganWoroner,,0,"@USAirways BF has been stuck in CLT all day. Is the lounge offering free ""This weather sucks &amp; we all want to cry"" tequila shots?",,2015-02-21 17:27:54 -0800,"Washington, D.C.",
569306871242366977,negative,1.0,Customer Service Issue,1.0,US Airways,,TMadCLE,,2,“@USAirways: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.” Stop sending generic responses,"[41.49092099, -81.71644934]",2015-02-21 17:25:09 -0800,"Cleveland, OH",Eastern Time (US & Canada)
569305239834136576,negative,1.0,Late Flight,1.0,US Airways,,JackHWharton,,0,@USAirways sucks.  Flt 2692 Late Flight by 20 mins missed my connection.  Thanks for the 10 bucks and a middle seat on the next flt.,"[33.43629607, -111.99894068]",2015-02-21 17:18:41 -0800,,
569304295444774912,negative,1.0,Can't Tell,1.0,US Airways,,TMadCLE,,0,".@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER","[41.49090693, -81.71627307]",2015-02-21 17:14:55 -0800,"Cleveland, OH",Eastern Time (US & Canada)
569303779822190593,positive,0.3421,,0.0,US Airways,,bartha75,,0,"@USAirways I wasnt  flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn.",,2015-02-21 17:12:52 -0800,san diego,
569301606891712512,neutral,1.0,,,US Airways,,MarinaInTheCity,,0,@USAirways How long before departure do gates stay open? Will I make my connecting flight 1861 to RDU from flight 894???,,2015-02-21 17:04:14 -0800,"New York, NY",Eastern Time (US & Canada)
569300435091251200,negative,1.0,Cancelled Flight,1.0,US Airways,,Marci_DZ,,0,@USAirways So you Cancelled Flightled my flight AGAIN? are you paying for my hotel?!,,2015-02-21 16:59:35 -0800,,Eastern Time (US & Canada)
569298163632373761,negative,1.0,Customer Service Issue,1.0,US Airways,,notatibm,,0,@USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight?,,2015-02-21 16:50:33 -0800,"Southampton, UK",London
569297324285022209,neutral,1.0,,,US Airways,,TRGTALP,,0,@USAirways I'm flying with you this Summer. Will I be able to leave Miami Airport during my 12 hour stopover there?,,2015-02-21 16:47:13 -0800,"Leeds, West Yorkshire",London
569295822006960128,positive,0.6529,,0.0,US Airways,,jshieber,,0,@USAirways the plane crew has been as professional and courteous as the gate agents were flustered.,,2015-02-21 16:41:15 -0800,New York ,Beijing
569294599614803968,negative,1.0,longlines,0.6822,US Airways,,jshieber,,0,@USAirways hell is terrible gate agents. And a three hour wait at the gate.,,2015-02-21 16:36:24 -0800,New York ,Beijing
569294079835705346,negative,1.0,Customer Service Issue,0.6649,US Airways,,observepeople,,0,"@USAirways I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25",,2015-02-21 16:34:20 -0800,,Eastern Time (US & Canada)
569290509883187202,positive,0.6627,,0.0,US Airways,,bartha75,,0,"@USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling.","[0.0, 0.0]",2015-02-21 16:20:09 -0800,san diego,
569289836995190784,positive,0.7065,,,US Airways,,awitsportsfreak,,0,"@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl","[41.72221977, -71.44574004]",2015-02-21 16:17:28 -0800,"Wisconsin, Arizona and...",Pacific Time (US & Canada)
569289545058947072,negative,1.0,Customer Service Issue,1.0,US Airways,,andreawalls21,,0,@USAirways nervous for flight tomrw out of key west not friendly customer service,,2015-02-21 16:16:19 -0800,,
569289254616076288,negative,1.0,Customer Service Issue,1.0,US Airways,,jennb,,0,"@USAirways I was calling before I left, and as it turns out @united answered their phones instead and they rebooked my USAir flight.",,2015-02-21 16:15:09 -0800,"oakland , ca",Pacific Time (US & Canada)
569289098944507904,positive,1.0,,,US Airways,,MarciDunnagan,,0,@USAirways Thank you for your help today.  I have been a loyal US airways customer and i appreciate your responding to my tweets.,,2015-02-21 16:14:32 -0800,"Boston, MA",Hawaii
569288052725694464,neutral,0.3631,,0.0,US Airways,,DGHomeChef,,0,@USAirways message me if you want to issue a refund so someone else can use my seats tomorrow AM #flightCancelled Flighted #custservicehasnonumber,,2015-02-21 16:10:23 -0800,New York,Eastern Time (US & Canada)
569287724471066625,positive,1.0,,,US Airways,,Alexxx3001,,0,@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!,,2015-02-21 16:09:05 -0800,London,London
569284223590232064,negative,1.0,Cancelled Flight,0.631,US Airways,,ColDigu,,0,@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice,,2015-02-21 15:55:10 -0800,"New York, NY",
569281170996891649,negative,1.0,Customer Service Issue,1.0,US Airways,,TMadCLE,,1,"@USAirways call dropped &amp; no call back...another 45min-hour for another rep. The worst CS ever, online, by phone &amp; in person.","[41.46454996, -81.70961875]",2015-02-21 15:43:02 -0800,"Cleveland, OH",Eastern Time (US & Canada)
569280553574277120,neutral,1.0,,,US Airways,,rich0409,,0,@USAirways @AmericanAir  ..off to vegas http://t.co/AygAOeB6Uu,,2015-02-21 15:40:35 -0800,,
569279106086522880,negative,0.6571,Late Flight,0.3399,US Airways,,jayarrre,,0,@USAirways will you fly me to somewhere warm? I'm tired of this snow! :(,,2015-02-21 15:34:50 -0800,,
569278421743878144,negative,1.0,Can't Tell,1.0,US Airways,,msk2216Matt,,0,@USAirways why the hell u left *alliance and joined 1world is beyond me not a smart move time to start looking at other carriers,,2015-02-21 15:32:07 -0800,,
569278418606559233,negative,1.0,Customer Service Issue,0.6987,US Airways,,ElizabethFrayer,,0,@USAirways and apologies are thin when you don't even offer hotel vouchers to your stranded customers.,,2015-02-21 15:32:06 -0800,,
569278041165324290,negative,1.0,Customer Service Issue,1.0,US Airways,,TMadCLE,,0,@USAirways I did. They told me it was a 40 min wait &amp; they'd call back. It's already been 45 min. Horrible,"[41.46460532, -81.70957793]",2015-02-21 15:30:36 -0800,"Cleveland, OH",Eastern Time (US & Canada)
569277895224516608,negative,1.0,Customer Service Issue,0.6771,US Airways,,ElizabethFrayer,,0,@USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd.,,2015-02-21 15:30:01 -0800,,
569277477652172800,negative,0.6179,Flight Booking Problems,0.3122,US Airways,,stormecharette,,0,@USAirways had to Cancelled Flight 4 of my flights because my versace biceps wouldn't stow completely under the seat in front of me.,,2015-02-21 15:28:21 -0800,Maine,Eastern Time (US & Canada)
569274195332325377,negative,1.0,Customer Service Issue,0.6606,US Airways,,Paigers987,,0,"@USAirways disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home",,2015-02-21 15:15:19 -0800,,Atlantic Time (Canada)
569274088289660928,negative,1.0,Customer Service Issue,1.0,US Airways,,beychok,,0,"@USAirways it a change fee request from a month ago.  after one hour on phone with your team, I’m told 120 day backlog.  Awful.",,2015-02-21 15:14:53 -0800,Washington DC,Central Time (US & Canada)
569273247252008961,negative,1.0,Cancelled Flight,1.0,US Airways,,WAWStewart,,0,"@USAirways flt last nght Cancelled Flighted-mech.probs, flt this am Cancelled Flighted-snow, finally on a flt home. 1st cls empty &amp; they won't let me sit there",,2015-02-21 15:11:33 -0800,Pennsylvania,Eastern Time (US & Canada)
569273176775114752,neutral,0.6967,,0.0,US Airways,,GreenkidspenWRA,,0,@USAirways Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?,,2015-02-21 15:11:16 -0800,Grimsby - UK,
569272209887404032,neutral,1.0,,,US Airways,,caseyshearusso,,0,"@USAirways If I am traveling with an infant in my lap, is there anything I need to do to notify you?",,2015-02-21 15:07:26 -0800,connecticut,
569270187725160449,negative,1.0,Late Flight,0.3684,US Airways,,KennethBracy,,0,@USAirways you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport #genious,,2015-02-21 14:59:23 -0800,Where ever God puts me,
569269757293293568,negative,1.0,Can't Tell,1.0,US Airways,,tlarmondra,,0,@USAirways @AmericanAir 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies.,,2015-02-21 14:57:41 -0800,"Charlotte, NC",
569269594386526209,positive,0.6276,,,US Airways,,PinkBird,,0,"@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!",,2015-02-21 14:57:02 -0800,,Mountain Time (US & Canada)
569268918566719488,negative,1.0,Late Flight,1.0,US Airways,,talk2jomaude,,0,"@USAirways status shows ""delayed"" it was just ""waiting for takeoff"" so did it depart? It certainly didn't at 4:17pm. http://t.co/emRUbu4WzD",,2015-02-21 14:54:21 -0800,,
569268155383717889,negative,1.0,Late Flight,1.0,US Airways,,CURVESandCHAOS,,0,@USAirways you're right it's not fun. Especially when I don't have much of a choice. Lol. #curvygirltravels,,2015-02-21 14:51:19 -0800,Los Angeles ,Pacific Time (US & Canada)
569267207324246019,neutral,1.0,,,US Airways,,amy_endres,,0,@USAirways can you help us figure out our correct six digit confirmation number?,,2015-02-21 14:47:33 -0800,"cincinnati, ohio",
569263908973903872,negative,1.0,Flight Booking Problems,1.0,US Airways,,ElizabethFrayer,,0,"@USAirways AND my rebooked flt isn't until Monday??  AND I don't get a voucher for a hotel?!  Never again, US airways.",,2015-02-21 14:34:26 -0800,,
569263732280451072,positive,1.0,,,US Airways,,MichelleFilling,,0,@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice,,2015-02-21 14:33:44 -0800,,Eastern Time (US & Canada)
569263677234388993,neutral,1.0,,,US Airways,,shivadelrahim,,0,@USAirways what about AA miles for USAir flights booked through American?,,2015-02-21 14:33:31 -0800,,
569263496560422912,positive,1.0,,,US Airways,,Punkasswill,,0,@USAirways i hope i get the opportunity to join the team with this job opening!,,2015-02-21 14:32:48 -0800,Nwps  CA.,Alaska
569263373092823040,negative,1.0,Cancelled Flight,1.0,US Airways,,ElizabethFrayer,,0,@USAirways how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying?,,2015-02-21 14:32:19 -0800,,
569262702301876224,negative,1.0,Customer Service Issue,1.0,US Airways,,jeffpash,,0,@USAirways @AmericanAir Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? #offensive,,2015-02-21 14:29:39 -0800,San Francisco,Pacific Time (US & Canada)
569261236094967808,neutral,0.7185,,0.0,US Airways,,javierfigueroa,,0,@USAirways can you DM me please?,,2015-02-21 14:23:49 -0800,33027,Eastern Time (US & Canada)
569260276626956288,neutral,1.0,,,US Airways,,sarahtinvt,,0,@USAirways need seat assignments for one leg of family's return flight - can you please help via Twitter PM?,,2015-02-21 14:20:00 -0800,,Quito
569259449115942913,positive,1.0,,,US Airways,,OthalieGraham,,0,@USAirways thank you! You have always been so good to me. I will follow up.,"[39.94624391, -75.17915216]",2015-02-21 14:16:43 -0800,,
569258945254191104,positive,0.6531,,,US Airways,,Le_Sport1,,0,@USAirways No Problem - he was the only person in the airport who would help :),,2015-02-21 14:14:43 -0800,Rhos-on-Sea,London
569258934864781312,neutral,1.0,,,US Airways,,beekaytulsa,,0,@USAirways Okee doke,,2015-02-21 14:14:41 -0800,Flyover country,Central Time (US & Canada)
569258544714911746,positive,0.6879,,0.0,US Airways,,PinkBird,,0,"@USAirways thank you! It's # 1875 from BWI, keep seeing different stats, from delayed to awaiting take off to delayed...",,2015-02-21 14:13:08 -0800,,Mountain Time (US & Canada)
569256468198924288,positive,0.6934,,,US Airways,,MichelleFilling,,0,@USAirways Nick on flight 742 was awesome. Please reward him in some way!!! He has kept us smiling on a bad day of travel. #customerservice,,2015-02-21 14:04:52 -0800,,Eastern Time (US & Canada)
569256374011428866,negative,1.0,Customer Service Issue,1.0,US Airways,,beekaytulsa,,0,"@USAirways I was told a ""return call"" by a human",,2015-02-21 14:04:30 -0800,Flyover country,Central Time (US & Canada)
569255036796215297,negative,0.7118,Customer Service Issue,0.7118,US Airways,,javierfigueroa,,0,"@USAirways guys I need help my reservations, tried calling and I'm told to call Late Flightr. Please help me here.",,2015-02-21 13:59:11 -0800,33027,Eastern Time (US & Canada)
569253430100946944,positive,0.6363,,0.0,US Airways,,MattMuskrat,,0,@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!,,2015-02-21 13:52:48 -0800,,
569252439548952576,negative,1.0,longlines,0.3434,US Airways,,OthalieGraham,,0,"@USAirways @PHLAirport Cancelled Flighted flight due to weather no problem, but wait for luggage for 4 hours?? IT MUST BE DELIVERED!!","[39.90000449, -75.20693516]",2015-02-21 13:48:52 -0800,,
569252020474896385,negative,1.0,Can't Tell,0.6695,US Airways,,MaxAtchity,,0,"@USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe",,2015-02-21 13:47:12 -0800,,Eastern Time (US & Canada)
569250990291062786,neutral,0.6665,,,US Airways,,PinkBird,,0,@USAirways this very pregnant lady's hoping &amp;praying hubbys flight from BWI gets off the ground! I'd like him to get here before baby does!,,2015-02-21 13:43:06 -0800,,Mountain Time (US & Canada)
569250438882705410,neutral,0.6947,,,US Airways,,RaulFNYC,,0,@USAirways Ok Thanks,,2015-02-21 13:40:55 -0800,GLOBAL CITIZEN,Atlantic Time (Canada)
569248875825008640,negative,1.0,Customer Service Issue,0.6818,US Airways,,LindsaySweeting,,0,"@USAirways Every time I try, the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you",,2015-02-21 13:34:42 -0800,"Asheville, NC",Central Time (US & Canada)
569248700947689474,negative,1.0,Late Flight,0.6559,US Airways,,SSGV,,0,"@USAirways, another hour gone &amp; they sit with more snow on them! Seriously?! http://t.co/Fupf0UAyir",,2015-02-21 13:34:01 -0800,"Kokomo, IN",
569248672606597121,negative,1.0,Damaged Luggage,0.6818,US Airways,,karsonbobbi,,0,"@USAirways already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX.",,2015-02-21 13:33:54 -0800,"Knoxville, TN",Indiana (East)
569248250424918021,negative,1.0,Lost Luggage,1.0,US Airways,,LindsaySweeting,,0,"@USAirways We did. @AmericanAir said to open one with you, too.",,2015-02-21 13:32:13 -0800,"Asheville, NC",Central Time (US & Canada)
569246373020717057,negative,0.6849,Customer Service Issue,0.6849,US Airways,,LindsaySweeting,,0,@USAirways ...be found when he checks in. Now no info. Please DM me and help me fix this NOW. (3/3),,2015-02-21 13:24:46 -0800,"Asheville, NC",Central Time (US & Canada)
569246231500685314,negative,1.0,Lost Luggage,1.0,US Airways,,LindsaySweeting,,0,"@USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2/3)",,2015-02-21 13:24:12 -0800,"Asheville, NC",Central Time (US & Canada)
569245856680914944,negative,1.0,Late Flight,1.0,US Airways,,LindsaySweeting,,0,@USAirways This is ridiculous. You delayed my husband's flights &amp; made him miss his connection. Told him to leave his bags. Sent him (1/3),,2015-02-21 13:22:42 -0800,"Asheville, NC",Central Time (US & Canada)
569245155837882368,negative,1.0,Lost Luggage,1.0,US Airways,,LindsaySweeting,,0,@USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday.,,2015-02-21 13:19:55 -0800,"Asheville, NC",Central Time (US & Canada)
569245152406953984,negative,0.6602,Can't Tell,0.3318,US Airways,,kelleynandrew,,0,@USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing?,,2015-02-21 13:19:55 -0800,,
569244957698969602,negative,1.0,Lost Luggage,0.6759,US Airways,,LindsaySweeting,,0,@USAirways Your Baggage system has hung up on me twice because you have too many callers. I NEED TO FIND MY HUSBAND'S (@SweetingR) BAGS.,,2015-02-21 13:19:08 -0800,"Asheville, NC",Central Time (US & Canada)
569243185832169472,negative,1.0,Can't Tell,1.0,US Airways,,POnions,,0,@USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal.  #DoBetter @UsAirwaysSuck,,2015-02-21 13:12:06 -0800,"CT, USA",Central Time (US & Canada)
569242425530712064,negative,1.0,Customer Service Issue,0.3683,US Airways,,POnions,,0,@USAirways looking forward to waiting on hold for 9 hrs to reschedule my flight.  Bunch of idiots work for this airline.,,2015-02-21 13:09:04 -0800,"CT, USA",Central Time (US & Canada)
569242046621491200,positive,1.0,,,US Airways,,Tom4719,,0,@USAirways  big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked,,2015-02-21 13:07:34 -0800,"West Des Moines, IA",Central Time (US & Canada)
569241970662645762,negative,1.0,Can't Tell,1.0,US Airways,,POnions,,0,@USAirways you guys straight up suck ass,,2015-02-21 13:07:16 -0800,"CT, USA",Central Time (US & Canada)
569241834670698496,negative,1.0,Late Flight,0.7022,US Airways,,POnions,,0,"@USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew?  Are you shitting me?",,2015-02-21 13:06:44 -0800,"CT, USA",Central Time (US & Canada)
569241701434449920,positive,1.0,,,US Airways,,JoVeSi,,0,@USAirways I love you guys!!!,,2015-02-21 13:06:12 -0800,"Philadelphia, PA",Eastern Time (US & Canada)
569241467916566530,negative,0.6667,Flight Booking Problems,0.3556,US Airways,,MarciDunnagan,,0,@USAirways   my miles will expire on 2/29 and it could take someone 10 days to respond...I have over 150000 miles that I do not lose i❤usair,,2015-02-21 13:05:16 -0800,"Boston, MA",Hawaii
569241158196400130,negative,1.0,Flight Booking Problems,0.6758,US Airways,,afbillings,,0,@USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!?,,2015-02-21 13:04:02 -0800,"Charlotte, NC",
569239087493857281,negative,0.6526,Late Flight,0.3579,US Airways,,POnions,,0,@USAirways what am I paying you $275 for?   Fly the damn plane!  Not one announcement from the crew.  Let me know how you wanna refund me.,,2015-02-21 12:55:49 -0800,"CT, USA",Central Time (US & Canada)
569238450794209280,negative,1.0,Flight Booking Problems,0.6317,US Airways,,KaiserRolls,,0,@USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks,,2015-02-21 12:53:17 -0800,Arizona,Arizona
569237783715422208,neutral,0.6995,,0.0,US Airways,,SSGV,,0,"@USAirways, can't control weather/flight attendant.Can control this-green ACU bag, 1.5 hrs &amp; counting! Yep that's me! http://t.co/0jUtCDRLjl",,2015-02-21 12:50:38 -0800,"Kokomo, IN",
569236665950203904,negative,1.0,Cancelled Flight,0.6904,US Airways,,WikeMK,,0,"@timbennettg3 @USAirways Cancelled Flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #Fail",,2015-02-21 12:46:11 -0800,"washington, dc",Eastern Time (US & Canada)
569234806543929344,negative,1.0,Bad Flight,0.6617,US Airways,,POnions,,0,@USAirways  And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http://t.co/UA6doUA34l,,2015-02-21 12:38:48 -0800,"CT, USA",Central Time (US & Canada)
569234264153174017,negative,1.0,Can't Tell,1.0,US Airways,,jksmokes_billy,,0,@USAirways is the 7th circle of hell right after the dmv. #noshadetothedmv,"[35.2238122, -80.9435393]",2015-02-21 12:36:39 -0800,,
569230567759327233,negative,1.0,Bad Flight,0.6703,US Airways,,POnions,,0,@USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane.  #DoBetter,,2015-02-21 12:21:57 -0800,"CT, USA",Central Time (US & Canada)
569229557468827648,negative,1.0,Customer Service Issue,1.0,US Airways,,beekaytulsa,,0,@USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?,,2015-02-21 12:17:56 -0800,Flyover country,Central Time (US & Canada)
569229441739522048,negative,1.0,Customer Service Issue,1.0,US Airways,,billskutch,,0,@USAirways #Unbelievable that for 2 consecutive days I can't get through to a person.  On hold over 2 hours and still going,,2015-02-21 12:17:29 -0800,,Eastern Time (US & Canada)
569229135752642560,negative,1.0,Can't Tell,1.0,US Airways,,POnions,,0,@USAirways you are cutting into my pregame time.  Go @KentuckyMBB !!!!,,2015-02-21 12:16:16 -0800,"CT, USA",Central Time (US & Canada)
569226857272516608,positive,0.6333,,0.0,US Airways,,MattClement,,0,@USAirways Can't wait for the trip. Thanks for getting me there!,,2015-02-21 12:07:13 -0800,"Troy, NY",Eastern Time (US & Canada)
569226044118581248,negative,1.0,Can't Tell,0.6937,US Airways,,MathieuChauve,,0,@USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr?,,2015-02-21 12:03:59 -0800,,Eastern Time (US & Canada)
569225958495952897,negative,1.0,Late Flight,0.6522,US Airways,,courtnush,,0,"@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss.",,2015-02-21 12:03:38 -0800,"Downtown Phoenix (#dtphx), AZ",
569223653952323584,negative,1.0,Customer Service Issue,0.6854,US Airways,,RaulFNYC,,0,@USAirways I called twice the recording says that it has being delivered to my apt but it is not here ?,,2015-02-21 11:54:29 -0800,GLOBAL CITIZEN,Atlantic Time (Canada)
569223536507809792,negative,1.0,Late Flight,0.3515,US Airways,,Matt_Gerlach,,0,@USAirways  in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?,,2015-02-21 11:54:01 -0800,"ÜT: 43.106744,-76.14949",Eastern Time (US & Canada)
569223492987723778,negative,1.0,Customer Service Issue,1.0,US Airways,,sejly03,,0,"@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE",,2015-02-21 11:53:51 -0800,,Eastern Time (US & Canada)
569223482791366656,negative,0.6734,Flight Booking Problems,0.6734,US Airways,,shphotographydc,,0,@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir,,2015-02-21 11:53:48 -0800,dc ,
569220920218296320,negative,1.0,Cancelled Flight,1.0,US Airways,,Marci_DZ,,0,@USAirways now what? You Cancelled Flightled my flight again... Are you paying for my hotel?,,2015-02-21 11:43:37 -0800,,Eastern Time (US & Canada)
569220438397751299,positive,1.0,,,US Airways,,culvert,,0,@USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!,,2015-02-21 11:41:42 -0800,"Miami, Fla",Eastern Time (US & Canada)
569220243123544065,positive,0.6778,,0.0,US Airways,,MichelleFilling,,0,@USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice,,2015-02-21 11:40:56 -0800,,Eastern Time (US & Canada)
569219405852377090,negative,1.0,Lost Luggage,1.0,US Airways,,ankitgulati,,0,"@USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag",,2015-02-21 11:37:36 -0800,"charlotte, north carolina",Central Time (US & Canada)
569217929541238784,negative,0.696,Cancelled Flight,0.696,US Airways,,ERHinman,,0,"@USAirways if my flight's been Cancelled Flightled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked?",,2015-02-21 11:31:44 -0800,"Washington, DC",Eastern Time (US & Canada)
569217342380445696,negative,1.0,Lost Luggage,1.0,US Airways,,RaulFNYC,,0,@USAirways @AmericanAir WHERE IS MY BAG ?#SOS ITIS BEING LOST FOR MORE THAN 24 HOURS ! #POORCUSTUMERSERVICE,,2015-02-21 11:29:24 -0800,GLOBAL CITIZEN,Atlantic Time (Canada)
569212558952960000,neutral,1.0,,,US Airways,,YoungBBE3,,0,@USAirways How does flight 680 look? I'm hearing about Cancelled Flightled departures from @Reagan_Airport and I'm about to head into it,,2015-02-21 11:10:24 -0800,,Eastern Time (US & Canada)
569212376421158912,negative,0.6919,Customer Service Issue,0.6919,US Airways,,EAFiedler,,0,@USAirways @AmericanAir Is there a way to reserve a veg meal online for a flight to Brazil tomorrow? I've been onhold for more than 1 hour.,,2015-02-21 11:09:40 -0800,Philly,Eastern Time (US & Canada)
569211350985134081,negative,1.0,Customer Service Issue,0.6437,US Airways,,lorelleismith,,0,@USAirways rebooked me after i missed my flight..never called me and i didnt check my email.  I (cont) http://t.co/uTfDhxa8pU,,2015-02-21 11:05:36 -0800,Cleveland/Sandusky,
569210743133831168,negative,1.0,Lost Luggage,1.0,US Airways,,RaulFNYC,,0,@USAirways #SOS WHERE IS MY BAG ?,,2015-02-21 11:03:11 -0800,GLOBAL CITIZEN,Atlantic Time (Canada)
569209605198376961,negative,1.0,Customer Service Issue,1.0,US Airways,,beychok,,0,@USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral.  This is pathetic.,,2015-02-21 10:58:39 -0800,Washington DC,Central Time (US & Canada)
569206566035042305,negative,1.0,Cancelled Flight,1.0,US Airways,,ClaudOakeshott,,0,"@USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time &amp; you've given our seats away? Seriously??",,2015-02-21 10:46:35 -0800,Washington DC,
569202715571703808,negative,1.0,Bad Flight,1.0,US Airways,,SportsLoverofNY,,0,@USAirways the American Eagle plane you're using for CLT to RDU is disgusting! You should be ashamed! #disgusting #ew http://t.co/B4xhiRuGzV,,2015-02-21 10:31:17 -0800,,
569198999904886784,negative,1.0,Customer Service Issue,1.0,US Airways,,lj_verde,,0,@USAirways undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses #usairwaysfail,,2015-02-21 10:16:31 -0800,DC,Eastern Time (US & Canada)
569198593158086656,negative,1.0,Customer Service Issue,1.0,US Airways,,lj_verde,,0,@USAirways providing poor customer service by responding to complaints with a copy and paste tempLate Flight unreLate Flightd to complaint #usairwaysfail,,2015-02-21 10:14:54 -0800,DC,Eastern Time (US & Canada)
569198480226439168,negative,1.0,Customer Service Issue,1.0,US Airways,,sejly03,,0,@USAirways I've been on hold for over 2 1/2 hours - there has to be an easier way to Cancelled Flight/get a refund... 😑😩 http://t.co/Cm4roIypc2,,2015-02-21 10:14:27 -0800,,Eastern Time (US & Canada)
569196701401128961,negative,1.0,longlines,0.6275,US Airways,,DebbieJeanDavis,,0,@USAirways enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh,,2015-02-21 10:07:23 -0800,CT,Atlantic Time (Canada)
569194567603499008,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,marccopely,,0,@USAirways Inexcusable behavior by gate agent. Sorry isn't enough. #Flight850 #CLT-#BNA,,2015-02-21 09:58:54 -0800,NYC/Nashville,Eastern Time (US & Canada)
569192350607671297,negative,1.0,Customer Service Issue,0.3787,US Airways,,The_Dan_Kelly,,0,@USAirways chose you for a flight with very time sensitive arrival And you drop the ball. What gives? CLT #667 good way to lose my business,,2015-02-21 09:50:06 -0800,Earth,
569191845219209217,negative,1.0,Customer Service Issue,1.0,US Airways,,arcairns,,0,@USAirways I'm trying to Cancelled Flight my flight within the 24hr window but have been on hold for over an hour. Is there an alternate # I can dial?,,2015-02-21 09:48:05 -0800,San Francisco,Pacific Time (US & Canada)
569191270654070784,negative,1.0,Customer Service Issue,0.6745,US Airways,,ebrooks11,,0,@USAirways i've been on hold for an hour trying to change my flight!!! COME ON,,2015-02-21 09:45:48 -0800,the peez,
569190606276333568,negative,1.0,Customer Service Issue,1.0,US Airways,,donnieberaskow,,0,@USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility!,,2015-02-21 09:43:10 -0800,"Toronto, ON",Eastern Time (US & Canada)
569190357344358400,negative,1.0,Customer Service Issue,0.6706,US Airways,,musiccityharp,,0,"@USAirways I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!!",,2015-02-21 09:42:10 -0800,Nashville/NYC,Central Time (US & Canada)
569189803746574337,negative,1.0,Late Flight,1.0,US Airways,,lorelleismith,,0,@usairways  this is ridiculous at CLT  and we missed our connecting flight because of a chuckhole  on runway??  #shameful (1/1),,2015-02-21 09:39:58 -0800,Cleveland/Sandusky,
569189550570016768,negative,0.6774,Flight Booking Problems,0.6774,US Airways,,ElFun,,0,@USAirways Look at that. The flight I have been trying to book for 3 days is gone. I guess someone got through. Thanks! Keep up the #Failing,"[34.16721397, -118.3453091]",2015-02-21 09:38:58 -0800,Burbank,Pacific Time (US & Canada)
569188782492266496,negative,1.0,Late Flight,1.0,US Airways,,AnnaFreifeld,,0,@USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck!,,2015-02-21 09:35:55 -0800,,
569188447157661696,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,marccopely,,1,@USAirways flight 850. RUDE RUDE RUDE service! Awful.,,2015-02-21 09:34:35 -0800,NYC/Nashville,Eastern Time (US & Canada)
569184069734395906,neutral,1.0,,,US Airways,,shivadelrahim,,0,@USAirways what is contact info to upgrade using advantage miles?,,2015-02-21 09:17:11 -0800,,
569183862493810690,neutral,0.3713,,0.0,US Airways,,shivadelrahim,,0,@USAirways @shivadelrahim what about upgrades?,,2015-02-21 09:16:22 -0800,,
569182303034974208,negative,1.0,Cancelled Flight,1.0,US Airways,,airtraffic01,,0,@USAirways what is with all the Cancelled Flightlations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help!,,2015-02-21 09:10:10 -0800,Bushwood,
569182050219126785,negative,1.0,Customer Service Issue,1.0,US Airways,,sejly03,,0,@USAirways so I still need to stay on hold? http://t.co/04SDytT7zd,,2015-02-21 09:09:10 -0800,,Eastern Time (US & Canada)
569181501830656000,neutral,0.6408,,0.0,US Airways,,POnions,,0,@USAirways how do you have only 1 flight into lexington this afternoon with the #1 @KentuckyMBB playing a big game tonight?  #DoBetter,,2015-02-21 09:06:59 -0800,"CT, USA",Central Time (US & Canada)
569180856423567361,negative,1.0,Can't Tell,1.0,US Airways,,SkipCohen,,1,"Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys!",,2015-02-21 09:04:25 -0800,"ÜT: 36.149602,-86.779693",Eastern Time (US & Canada)
569180231782801408,negative,1.0,Customer Service Issue,0.6477,US Airways,,sebastian_mcfox,,0,@USAirways seems to be the only airline without a dedicated line for status members,,2015-02-21 09:01:56 -0800,,
569178197499256832,neutral,1.0,,,US Airways,,DontenPhoto,,0,@USAirways Flight 1815 (N747UW) arrives at @FlyTPA following flight from @PHLAirport http://t.co/TtLwZgIyAg,,2015-02-21 08:53:51 -0800,"Englewood, Florida",Eastern Time (US & Canada)
569176543236399104,negative,1.0,Can't Tell,0.6181,US Airways,,observepeople,,0,@usairways I just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee,,2015-02-21 08:47:17 -0800,,Eastern Time (US & Canada)
569176528338202624,positive,0.6888,,0.0,US Airways,,ooglek,,0,"@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80° in MoBay!",,2015-02-21 08:47:13 -0800,"Falls Church, VA",Eastern Time (US & Canada)
569174847374233600,negative,0.636,Customer Service Issue,0.3299,US Airways,,shivadelrahim,,0,@USAirways if one with @AmericanAir why can't you use American miles????,,2015-02-21 08:40:33 -0800,,
569174820308590592,negative,0.6523,Customer Service Issue,0.6523,US Airways,,sebastian_mcfox,,0,@USAirways why cant Sapphire members reach anyone on the phone?,,2015-02-21 08:40:26 -0800,,
569171651381702657,negative,1.0,Customer Service Issue,0.6522,US Airways,,nickdawson,,0,@USAirways gold desk quoting me $900 to rebook due to weather. Can buy first seat on same flight for $440. Why? On hold for 45+ mins now,"[0.0, 0.0]",2015-02-21 08:27:51 -0800,"Washington, DC",Eastern Time (US & Canada)
569171167174627328,negative,1.0,Customer Service Issue,1.0,US Airways,,observepeople,,0,@USAirways @PRof_Solutions Be prepared for 3+ hours hold times,,2015-02-21 08:25:55 -0800,,Eastern Time (US & Canada)
569170176165478401,negative,1.0,Can't Tell,1.0,US Airways,,SkipCohen,,0,@USAirways Sadly your words don't represent your company's actions. Talk is cheap.,,2015-02-21 08:21:59 -0800,"ÜT: 36.149602,-86.779693",Eastern Time (US & Canada)
569169690997751808,negative,1.0,Customer Service Issue,1.0,US Airways,,donnieberaskow,,0,@USAirways trying to Cancelled Flight a flight urgently...get hung up on twice??? Sweet refund policy,,2015-02-21 08:20:03 -0800,"Toronto, ON",Eastern Time (US & Canada)
569169274109100032,negative,1.0,Customer Service Issue,0.6847,US Airways,,observepeople,,0,@USAirways @SeanVRose Sean - keep in mind if you call...plan on being on hold for 3+ hours,,2015-02-21 08:18:24 -0800,,Eastern Time (US & Canada)
569168696083656705,neutral,0.6657,,,US Airways,,ThatLittleAnt,,0,@USAirways - what is your policy regarding large-size passengers who cannot fit into a single coach class seat?,,2015-02-21 08:16:06 -0800,"New Haven, CT",Eastern Time (US & Canada)
569167658698067970,negative,1.0,Flight Attendant Complaints,0.7004,US Airways,,smash_tag,,0,"@USAirways ""Owen F"" at DCA Gate 42: #rude.","[38.85580899, -77.04174148]",2015-02-21 08:11:59 -0800,"Buffalo, NY",Eastern Time (US & Canada)
569167514300784640,negative,1.0,Customer Service Issue,1.0,US Airways,,Indydi5,,0,@USAirways  ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer,,2015-02-21 08:11:24 -0800,Maryland,
569166368781635584,negative,1.0,Customer Service Issue,1.0,US Airways,,sejly03,,0,@USAirways on hold for 30 minutes &amp; counting to Cancelled Flight reservation booked within 24 hours - can I do it here? conf code: F6DK04 / XZMSCW,,2015-02-21 08:06:51 -0800,,Eastern Time (US & Canada)
569165517614944256,negative,0.691,Bad Flight,0.3721,US Airways,,lumpuck,,0,@usairways - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta,,2015-02-21 08:03:28 -0800,"Wexford, PA",
569164415322492928,negative,1.0,Late Flight,0.6915,US Airways,,observepeople,,0,@usairways I get extended hold times due to the weather...but 2-1/2 hours on hold (and counting). HELP!!,,2015-02-21 07:59:05 -0800,,Eastern Time (US & Canada)
569164183473762304,negative,0.6764,Customer Service Issue,0.6764,US Airways,,lfothergill,,0,@USAirways Official time of call 3 hours 10 minutes but must add for 7 minutes your reservation agent was extremely professional and helpful,,2015-02-21 07:58:10 -0800,"Pittsford, Vermont",Atlantic Time (Canada)
569163241781403648,negative,1.0,Lost Luggage,1.0,US Airways,,swatkins_44,,0,@USAirways - I'm currently missing a basketball game due to your lost bag policy #terribleservice #wheresmyrefund,,2015-02-21 07:54:26 -0800,,Quito
569163008309657600,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,BCchillennnnnn,,0,@USAirways your flight attendants are all jerks 🐳,,2015-02-21 07:53:30 -0800,VA ,Eastern Time (US & Canada)
569162593819955203,negative,1.0,Flight Booking Problems,1.0,US Airways,,RooterHTG,,0,@USAirways Easily the most ridiculous experience trying to spend money with your company.,,2015-02-21 07:51:51 -0800,"Sequim, WA",
569162211748245504,negative,1.0,Customer Service Issue,0.6529,US Airways,,RooterHTG,,0,@USAirways Was told it was a software bug. Told to call back this AM  Now your system is too busy to handle any calls this AM.  Clown shoes.,,2015-02-21 07:50:20 -0800,"Sequim, WA",
569161513056935936,negative,1.0,Customer Service Issue,1.0,US Airways,,shivadelrahim,,0,@USAirways - been on hold with reservations for over 30 min already! #worstairline,,2015-02-21 07:47:33 -0800,,
569159165626716160,negative,1.0,Late Flight,1.0,US Airways,,therealcab,,0,@USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer,,2015-02-21 07:38:14 -0800,,
569158030404800513,negative,1.0,Customer Service Issue,1.0,US Airways,,lmcampo,,0,@USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting!,"[38.90321224, -76.99583548]",2015-02-21 07:33:43 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569156425626329089,neutral,1.0,,,US Airways,,observepeople,,0,@usairways Does anyone know the hold times for USAirways reservations?,,2015-02-21 07:27:20 -0800,,Eastern Time (US & Canada)
569154174929244162,negative,1.0,Late Flight,0.7072,US Airways,,ooglek,,0,"@USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816?",,2015-02-21 07:18:24 -0800,"Falls Church, VA",Eastern Time (US & Canada)
569153841083625473,negative,1.0,Customer Service Issue,1.0,US Airways,,observepeople,,0,"@usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?",,2015-02-21 07:17:04 -0800,,Eastern Time (US & Canada)
569153207148150785,negative,1.0,Late Flight,0.6752,US Airways,,therealcab,,0,@USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer???,,2015-02-21 07:14:33 -0800,,
569152792314687488,negative,1.0,Customer Service Issue,1.0,US Airways,,observepeople,,0,@usairways I've been on hold for approaching 2 hrs for an issue when I changed my ticket online. Frustrating.,,2015-02-21 07:12:54 -0800,,Eastern Time (US & Canada)
569151367702401025,negative,1.0,Customer Service Issue,1.0,US Airways,,tzutse,,0,"@USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet.",,2015-02-21 07:07:15 -0800,Texas,Central Time (US & Canada)
569147067559485440,neutral,0.6117,,0.0,US Airways,,LaurenCarrot,,0,"@USAirways what's the point of email stating I didn't get bumped to 1st class? I know I'm not in first class, I booked the regular ticket","[39.9692473, -75.1346431]",2015-02-21 06:50:09 -0800,Your Dreams,
569145957721505792,negative,1.0,Customer Service Issue,1.0,US Airways,,franchise02,,0,@USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue...,,2015-02-21 06:45:45 -0800,,Eastern Time (US & Canada)
569144026084962305,negative,1.0,Customer Service Issue,1.0,US Airways,,ShelbyDrazen,,1,"@USAirways check in at St. Louis is so rude, even the TSA is nicer than them.",,2015-02-21 06:38:04 -0800,,Eastern Time (US & Canada)
569143915405651968,negative,1.0,Late Flight,0.3511,US Airways,,MissMollyAas,,0,@USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding!,,2015-02-21 06:37:38 -0800,"phoenix, AZ",Arizona
569143704109215745,negative,1.0,Flight Attendant Complaints,0.3387,US Airways,,MissMollyAas,,0,"@USAirways paid to upgrade to first class, went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC",,2015-02-21 06:36:47 -0800,"phoenix, AZ",Arizona
569143443512897536,negative,1.0,Late Flight,0.6669,US Airways,,lfothergill,,0,@USAirways can you please post wait time-have been on hold for two hours,,2015-02-21 06:35:45 -0800,"Pittsford, Vermont",Atlantic Time (Canada)
569139808804605953,negative,1.0,Cancelled Flight,0.6782,US Airways,,Danielle__Paige,,0,@USAirways Saying my friend missed her flight when she clearly sat next to me on the plane &amp; now you're Cancelled Flighting her flight home.. WTF!?,,2015-02-21 06:21:19 -0800,,Quito
569136628301729792,negative,1.0,Customer Service Issue,0.701,US Airways,,NYC_Allie,,0,@USAirways or is anyone even responding to social media? AWFUL.,,2015-02-21 06:08:40 -0800,NYC,Eastern Time (US & Canada)
569136050951622656,positive,1.0,,,US Airways,,AnnaFreifeld,,0,@USAirways a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice,,2015-02-21 06:06:23 -0800,,
569135312175280128,negative,1.0,Customer Service Issue,1.0,US Airways,,NYC_Allie,,0,"@USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone?",,2015-02-21 06:03:27 -0800,NYC,Eastern Time (US & Canada)
569135148660342784,negative,1.0,Customer Service Issue,1.0,US Airways,,NYC_Allie,,0,@USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight.,,2015-02-21 06:02:48 -0800,NYC,Eastern Time (US & Canada)
569135011322064897,negative,1.0,Cancelled Flight,1.0,US Airways,,PRof_Solutions,,0,@USAirways DCA to RSW at 8:30am Cancelled Flightled.  Rebook to Charlotte Cancelled Flightled.  Can we rebook selves online???,,2015-02-21 06:02:15 -0800,"Washington, DC",Eastern Time (US & Canada)
569134333166002177,negative,0.6596,Flight Booking Problems,0.3617,US Airways,,MarciDunnagan,,0,@USAirways how do I find an email address regarding reativation of dividend miles. Nothing on website,,2015-02-21 05:59:33 -0800,"Boston, MA",Hawaii
569129625592274944,negative,1.0,Damaged Luggage,0.6859999999999999,US Airways,,CraigHall19701,,0,@USAirways baggage drop at phl b/c is incredibly backed up... unacceptable service,,2015-02-21 05:40:51 -0800,Delaware,Eastern Time (US & Canada)
569128660101427200,neutral,0.6947,,0.0,US Airways,,ErinPlocica,,0,"@USAirways we're glad to hear it. Out of curiosity, what causes such flight patterns?",,2015-02-21 05:37:01 -0800,"Nürnberg, Germany ",
569126921096859648,negative,1.0,Cancelled Flight,1.0,US Airways,,WikeMK,,0,"@USAirways trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was Cancelled Flightled, can someone assist me?",,2015-02-21 05:30:06 -0800,"washington, dc",Eastern Time (US & Canada)
569126397161054208,negative,1.0,Customer Service Issue,0.6406,US Airways,,ndngenuity,,0,"@USAirways I don't want a reservation change, just adding a service. Am going public with this to get help.",,2015-02-21 05:28:01 -0800,Chesapeake Bay watershed,Eastern Time (US & Canada)
569125267270017024,negative,1.0,Customer Service Issue,1.0,US Airways,,ndngenuity,,1,"All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways",,2015-02-21 05:23:32 -0800,Chesapeake Bay watershed,Eastern Time (US & Canada)
569124893477842944,negative,1.0,Flight Attendant Complaints,0.6981,US Airways,,MsDixieDeLight,,0,"@USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!",,2015-02-21 05:22:03 -0800,"New York, NY",Eastern Time (US & Canada)
569124496990466051,negative,1.0,Late Flight,0.6566,US Airways,,Terri79,,0,@USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail,,2015-02-21 05:20:28 -0800,Earth,Eastern Time (US & Canada)
569124024426618881,neutral,0.3476,,0.0,US Airways,,franchise02,,0,@USAirways So no idea? Thanks...,,2015-02-21 05:18:35 -0800,,Eastern Time (US & Canada)
569123565984997376,negative,1.0,Customer Service Issue,1.0,US Airways,,franchise02,,0,"@USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting...",,2015-02-21 05:16:46 -0800,,Eastern Time (US & Canada)
569120836264853505,negative,1.0,Customer Service Issue,0.6871,US Airways,,NYC_Allie,,0,@USAirways Trying to change my flight due to NYC travel advisory... your online system Cancelled Flighted my entire flight. Been on hold for over 1 hr,,2015-02-21 05:05:55 -0800,NYC,Eastern Time (US & Canada)
569120452586700800,negative,1.0,Customer Service Issue,0.6686,US Airways,,shaun_g,,0,@USAirways yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives.,,2015-02-21 05:04:24 -0800,Nairobi,Nairobi
569119050682339329,positive,0.6729,,,US Airways,,kaptainkoncrete,,0,@USAirways ok. Thank you,,2015-02-21 04:58:50 -0800,,Central Time (US & Canada)
569118675070005248,negative,1.0,Can't Tell,0.6584,US Airways,,imprfctfitlife,,0,@USAirways told to work it out ourselves #joke #fail,,2015-02-21 04:57:20 -0800,"Brooklyn, NY",
569117839308800001,negative,1.0,Customer Service Issue,0.6549,US Airways,,imprfctfitlife,,0,@USAirways incapable of seating a 2yo and mom together. Toddler in his own row #fail @CNN,,2015-02-21 04:54:01 -0800,"Brooklyn, NY",
569117360965193728,negative,1.0,Flight Booking Problems,0.6714,US Airways,,shaun_g,,0,@USAirways bumping people off a flight ten minutes before takeoff because the flight is overbooked #fail,,2015-02-21 04:52:07 -0800,Nairobi,Nairobi
569116333998256129,negative,1.0,Bad Flight,0.6774,US Airways,,iansilverman,,0,@USAirways you call this a window seat? #airbus321seat14Fproblems http://t.co/ZKOE6clGiU,,2015-02-21 04:48:02 -0800,Philadelphia,
569115483313582080,negative,0.6739,Customer Service Issue,0.6739,US Airways,,kaptainkoncrete,,0,@USAirways is there a number to call to modify reservation.  Please help. Very frustrating with american and us air merger,,2015-02-21 04:44:39 -0800,,Central Time (US & Canada)
569114772211437568,negative,1.0,Can't Tell,0.6593,US Airways,,LindsaySweeting,,0,@USAirways you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?!,,2015-02-21 04:41:49 -0800,"Asheville, NC",Central Time (US & Canada)
569114030268424192,negative,1.0,Lost Luggage,0.7081,US Airways,,LindsaySweeting,,0,@USAirways Cool. Now @SweetingR has been told you can't re-route his bags after he was told to leave them last night. He needs them to race.,,2015-02-21 04:38:53 -0800,"Asheville, NC",Central Time (US & Canada)
569108474233270273,negative,1.0,Late Flight,1.0,US Airways,,imjipper33,,0,"@USAirways quick, let's board a plane so that we can sit on runway for 2 hours #clockwork #scareways #neverfails @AUmilo1","[38.18285051, -85.74225293]",2015-02-21 04:16:48 -0800,nashville via minnesota,
569108069893992448,negative,1.0,Customer Service Issue,0.6446,US Airways,,LindsaySweeting,,0,"@USAirways Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me.",,2015-02-21 04:15:12 -0800,"Asheville, NC",Central Time (US & Canada)
569108027644645376,negative,0.6246,Bad Flight,0.6246,US Airways,,ErinPlocica,,0,"@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt...
Is everything ok?",,2015-02-21 04:15:01 -0800,"Nürnberg, Germany ",
569107706302357504,negative,1.0,Customer Service Issue,0.6696,US Airways,,LindsaySweeting,,0,"@USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now.",,2015-02-21 04:13:45 -0800,"Asheville, NC",Central Time (US & Canada)
569103591966793728,negative,1.0,Cancelled Flight,0.3384,US Airways,,CLChicosky,,0,"@USAirways u would think if u were going to Cancelled Flight my flight, you'd rebook our seats to something other than the last row. #usairwaysfail",,2015-02-21 03:57:24 -0800,,
569103475709054976,negative,1.0,Customer Service Issue,1.0,US Airways,,kidchorusteach,,0,@USAirways no online clearly states I can NOT- It says to call res. I already explained that.,,2015-02-21 03:56:56 -0800,,Eastern Time (US & Canada)
569102942088900608,negative,0.6622,Flight Booking Problems,0.6622,US Airways,,evonleer,,0,@USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP.,,2015-02-21 03:54:49 -0800,"Washington, DC",
569088825420607488,positive,1.0,,,US Airways,,WTFloris,,0,"@USAirways Got it, thanks!",,2015-02-21 02:58:43 -0800,Raxacoricofallapatorius,Amsterdam
569083218554519552,negative,0.68,Can't Tell,0.35,US Airways,,WTFloris,,0,"@USAirways Umm, can you define 'extra time'?",,2015-02-21 02:36:27 -0800,Raxacoricofallapatorius,Amsterdam
569079956912758784,neutral,1.0,,,US Airways,,WTFloris,,0,@USAirways International,,2015-02-21 02:23:29 -0800,Raxacoricofallapatorius,Amsterdam
569072664997801984,negative,1.0,Damaged Luggage,0.6663,US Airways,,WTFloris,,0,"@USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes...",,2015-02-21 01:54:30 -0800,Raxacoricofallapatorius,Amsterdam
569064161747083266,negative,1.0,Damaged Luggage,1.0,US Airways,,WTFloris,,0,"@USAirways Hey, my bag was damaged flying with you yesterday. What can I do?",,2015-02-21 01:20:43 -0800,Raxacoricofallapatorius,Amsterdam
569040346262282241,neutral,0.6872,,0.0,US Airways,,welshlinds,,0,"@USAirways landed at Phoenix, but we had to board a flight quickly to Vegas so no time at the airport. What now?",,2015-02-20 23:46:05 -0800,,
569039105775939584,neutral,0.6872,,0.0,US Airways,,welshlinds,,0,@USAirways I left something on a recent flight today. Who do I contact to retrieve it please? Thanks!,,2015-02-20 23:41:09 -0800,,
569033300662218752,negative,1.0,Late Flight,1.0,US Airways,,yvonneokaka,,0,@USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter.,,2015-02-20 23:18:05 -0800,,Quito
569031663520489472,negative,1.0,Lost Luggage,1.0,US Airways,,uzerandloseher,,0,@USAirways I did at 7 pm! Still no bag..,,2015-02-20 23:11:35 -0800,"New York, NY",Central Time (US & Canada)
569021593852239872,positive,1.0,,,US Airways,,_G_Stevens,,0,@USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up.,,2015-02-20 22:31:34 -0800,NYC,Eastern Time (US & Canada)
569016660927123456,negative,1.0,Customer Service Issue,1.0,US Airways,,stephenrodrick,,1,"@USAirways Congrats, you've just lost a customer for good. When I made a United weather change, free/5 min. You guys 2 hrs on hold &amp; $25.",,2015-02-20 22:11:58 -0800,,Arizona
569016588411789312,negative,1.0,Customer Service Issue,1.0,US Airways,,stephenrodrick,,0,@USAirways So when was I supposed to call the Internet Desk? Especially since my reservation told me to directly call the main 1-800 number?,,2015-02-20 22:11:41 -0800,,Arizona
569016065600008193,negative,1.0,Late Flight,1.0,US Airways,,scottydont11,,0,@USAirways Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! #Pathetic,,2015-02-20 22:09:36 -0800,"El Paso, TX",Mountain Time (US & Canada)
569015470025793536,negative,1.0,Customer Service Issue,1.0,US Airways,,_G_Stevens,,0,@USAirways I've been on hold for 75 minutes waiting to talk to someone about my flight tomorrow. Is there another number to call?,,2015-02-20 22:07:14 -0800,NYC,Eastern Time (US & Canada)
569015379021795328,negative,1.0,Late Flight,0.6667,US Airways,,scottydont11,,0,@USAirways ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight!,,2015-02-20 22:06:52 -0800,"El Paso, TX",Mountain Time (US & Canada)
569015346624991232,positive,1.0,,,US Airways,,AndreiNystrom,,0,@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream.,,2015-02-20 22:06:45 -0800,Russia,
569013921660731393,negative,1.0,Customer Service Issue,1.0,US Airways,,YanniRobel,,0,@USAirways Can you help me update KTN on the profile?  Ticket book via AA &amp; that info didn't get pass on.  I've been on hold forever,,2015-02-20 22:01:05 -0800,"Seattle, WA",Pacific Time (US & Canada)
569009996668624896,negative,0.6633,Flight Booking Problems,0.6633,US Airways,,ben0fficial,,0,@USAirways so you're not honoring miles with @united that were traveled last year?,,2015-02-20 21:45:29 -0800,Los Angeles by way of Philly,
569007993897013249,neutral,0.6535,,0.0,US Airways,,luvisalluneed4,,0,"@USAirways you need to check information regarding hotels, shuttles, re routing flights, delayed flights",,2015-02-20 21:37:32 -0800,somewhere only we know,
569007890029129728,negative,0.6806,Bad Flight,0.3453,US Airways,,ParHammer,,0,@USAirways I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father,,2015-02-20 21:37:07 -0800,"Rialto, Ca",Pacific Time (US & Canada)
569007852607680512,negative,1.0,Customer Service Issue,1.0,US Airways,,stephenrodrick,,0,@USAirways How the heck does one get the Internet desk to authorize a waiver? Would that involved being on hold for another hour?,,2015-02-20 21:36:58 -0800,,Arizona
569006176186183680,negative,1.0,Customer Service Issue,1.0,US Airways,,ben0fficial,,0,@USAirways so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards,,2015-02-20 21:30:18 -0800,Los Angeles by way of Philly,
569002703558475777,negative,1.0,Bad Flight,1.0,US Airways,,MarthaH65165635,,0,"@USAirways &gt;250k miles on usair.  Last four flights not good. Other airlines much improved. Billing issues, seats, legroom, in air service.",,2015-02-20 21:16:30 -0800,,
569000361735761920,negative,1.0,Customer Service Issue,1.0,US Airways,,UnluckyDon,,0,"@USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime",,2015-02-20 21:07:12 -0800,"Santa Cruz, CA",
568999879176949760,negative,1.0,Flight Booking Problems,0.6512,US Airways,,FirstTeachers1,,0,@USAirways REALLY? Tried that already-got message not available to do. Next idea?,,2015-02-20 21:05:17 -0800,"Birmingham, AL",Central Time (US & Canada)
568999631956393984,negative,1.0,Can't Tell,0.6509,US Airways,,SweetingR,,0,@USAirways I'm glad you're sorry that I'm homeless for the night. Makes me feel secure.,,2015-02-20 21:04:18 -0800,"Asheville, NC",Eastern Time (US & Canada)
568997394345533440,negative,0.6946,Can't Tell,0.6946,US Airways,,SweetingR,,0,@USAirways but in the meantime I'll be sleeping on a park bench on dadeland st.  Thanks guys!,,2015-02-20 20:55:24 -0800,"Asheville, NC",Eastern Time (US & Canada)
568997237176569856,neutral,0.3664,,0.0,US Airways,,SweetingR,,0,"@USAirways ah, and I was only given one shuttle voucher, so if I do ever get back to the airport you'll be getting the bill",,2015-02-20 20:54:47 -0800,"Asheville, NC",Eastern Time (US & Canada)
568997136643309568,negative,1.0,Can't Tell,0.6811,US Airways,,XtianinNYC,,0,@USAirways wonder if this misery is considered a damage in a breach of contract lawsuit #lawyerup,,2015-02-20 20:54:23 -0800,,Eastern Time (US & Canada)
568997044406374400,negative,0.6733,Flight Booking Problems,0.3532,US Airways,,SweetingR,,0,"@USAirways but wait! They are booked, along with all other hotels nearby. I was sent anyway, to the hotel managers disbelief.",,2015-02-20 20:54:01 -0800,"Asheville, NC",Eastern Time (US & Canada)
568996855566245889,positive,0.3517,,0.0,US Airways,,SweetingR,,0,"@USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem.",,2015-02-20 20:53:16 -0800,"Asheville, NC",Eastern Time (US & Canada)
568996669167181824,negative,1.0,Customer Service Issue,1.0,US Airways,,SweetingR,,0,@USAirways at which point in told they have sold my voucher because I wasn't fast enough,,2015-02-20 20:52:32 -0800,"Asheville, NC",Eastern Time (US & Canada)
568996536555851776,negative,1.0,Flight Attendant Complaints,0.6702,US Airways,,SweetingR,,0,"@USAirways the kind gentleman at the gate tells me to ""go left"" to get my hotel voucher at the ticket gate. Took about 20min to get there",,2015-02-20 20:52:00 -0800,"Asheville, NC",Eastern Time (US & Canada)
568996205910466560,negative,1.0,Late Flight,1.0,US Airways,,SweetingR,,0,@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.,,2015-02-20 20:50:41 -0800,"Asheville, NC",Eastern Time (US & Canada)
568995608238772224,neutral,1.0,,,US Airways,,mjmohr24,,0,@USAirways No worries I was able to read @stephenrodrick entire book while holding. #TheMagicalStranger,"[42.201792, -88.3376974]",2015-02-20 20:48:19 -0800,"Crystal Lake, IL",Mountain Time (US & Canada)
568995277580996609,negative,1.0,Customer Service Issue,1.0,US Airways,,FirstTeachers1,,0,@USAirways -doing best??? Think not. Lousy way to run an airline. Why no online way to connect? You be on hold for 2hrs &amp; then zip,,2015-02-20 20:47:00 -0800,"Birmingham, AL",Central Time (US & Canada)
568995213529759745,negative,1.0,Cancelled Flight,0.6596,US Airways,,misskiayona,,0,@USAirways flight scheduled for 730pm...told at 150am that flight is Cancelled Flightled after sitting on cold plane for 2 hours.,,2015-02-20 20:46:44 -0800,,
568994886336307200,negative,1.0,Customer Service Issue,0.6419,US Airways,,misskiayona,,0,@USAirways refuses to compensate passengers when inconvenienced and wouldn't even rebook me on another airline. #disappointed,,2015-02-20 20:45:26 -0800,,
568994755268513793,negative,1.0,Customer Service Issue,1.0,US Airways,,stephenrodrick,,0,@USAirways Can you tell me why I waited 90 mins and then was charged the $25 phone change fee even tho I wasn't allow to make change online?,,2015-02-20 20:44:55 -0800,,Arizona
568994696980238336,negative,1.0,Customer Service Issue,1.0,US Airways,,WesKnuckle,,0,@USAirways @stephenrodrick Your team needs to build capacity,,2015-02-20 20:44:41 -0800,"Boston, MA",Eastern Time (US & Canada)
568994622866915328,negative,1.0,Customer Service Issue,0.6735,US Airways,,misskiayona,,0,@USAirways I will write CR. Not sure what good it'll do as the customer service I experienced was horrible.,,2015-02-20 20:44:24 -0800,,
568994507074772992,negative,1.0,Customer Service Issue,0.6681,US Airways,,FirstTeachers1,,0,@USAirways -1st x told no travel advisory-now TWO hrs on hold &amp; disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!!,,2015-02-20 20:43:56 -0800,"Birmingham, AL",Central Time (US & Canada)
568992757169065984,negative,1.0,Customer Service Issue,1.0,US Airways,,UnluckyDon,,0,"@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough",,2015-02-20 20:36:59 -0800,"Santa Cruz, CA",
568992118309462016,negative,1.0,Can't Tell,1.0,US Airways,,Vinner12,,0,@USAirways fuck you.,,2015-02-20 20:34:27 -0800,,
568991327389671425,negative,1.0,Flight Booking Problems,0.3515,US Airways,,XtianinNYC,,0,@USAirways I'm dumping this dividend miles card and forgetting your airline exists #ridiculous #theworstairlineever,,2015-02-20 20:31:18 -0800,,Eastern Time (US & Canada)
568990617394647040,negative,1.0,Late Flight,0.6803,US Airways,,XtianinNYC,,0,@USAirways How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles😡. #wasteoftime #theworst,,2015-02-20 20:28:29 -0800,,Eastern Time (US & Canada)
568985734163664896,negative,1.0,Customer Service Issue,1.0,US Airways,,jimmydubbybubby,,0,@USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you.,,2015-02-20 20:09:04 -0800,Been inside your mum since '92,Central Time (US & Canada)
568983517037772800,negative,1.0,Customer Service Issue,1.0,US Airways,,mjmohr24,,0,@USAirways Ever sit on hold and just lose track of time? http://t.co/Yqhk8LJaBN,"[42.2017895, -88.337723]",2015-02-20 20:00:16 -0800,"Crystal Lake, IL",Mountain Time (US & Canada)
568982821454245888,negative,1.0,Customer Service Issue,1.0,US Airways,,kidchorusteach,,0,@USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ?,,2015-02-20 19:57:30 -0800,,Eastern Time (US & Canada)
568981931599237120,negative,1.0,Customer Service Issue,1.0,US Airways,,stephenrodrick,,0,"@usairways now on hold for an hour. So frustrating, I suspect you have more operators come in on days like this w/inclement weather?",,2015-02-20 19:53:58 -0800,,Arizona
568981079278751744,negative,1.0,Customer Service Issue,0.6889,US Airways,,KaiserRolls,,0,"@USAirways - the worst! Hold time crazy, agents horrible, no accountability! #USAIRsucks",,2015-02-20 19:50:35 -0800,Arizona,Arizona
568979232786939904,positive,1.0,,,US Airways,,iamchristine_d,,0,@USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with!,,2015-02-20 19:43:14 -0800,"Ptown, VA",Eastern Time (US & Canada)
568977167410802688,negative,1.0,Customer Service Issue,0.6523,US Airways,,stephenrodrick,,0,"@USAirways Website won't let me change online even though airline issued travel advisory, now on hold for 50 minutes. Help.",,2015-02-20 19:35:02 -0800,,Arizona
568977086922297345,negative,1.0,Customer Service Issue,1.0,US Airways,,MarthaH65165635,,0,"@USAirways  you were always my go to. What happened?  Airbus over Boeing, and now no customer service?",,2015-02-20 19:34:43 -0800,,
568974120030875648,negative,1.0,Customer Service Issue,1.0,US Airways,,stephenrodrick,,0,@USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help!,,2015-02-20 19:22:55 -0800,,Arizona
568973830086995968,neutral,1.0,,,US Airways,,TexasJSlaughter,,0,@USAirways Can you help me add a AAdvantage number and known traveler number to a reservation?,,2015-02-20 19:21:46 -0800,,
568971304914853889,negative,1.0,Can't Tell,0.6292,US Airways,,RhondaReger1,,0,@USAirways would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason.,,2015-02-20 19:11:44 -0800,"Knoxville, TN",
568970274303045634,positive,0.6953,,,US Airways,,greatservicenow,,0,@USAirways experience exceptional service from Cherry at #DenverAirport.  #GreatService. #professionalism,,2015-02-20 19:07:39 -0800,"Rhode Island-Concord, NC-DMV",
568969970513653762,negative,1.0,Customer Service Issue,0.3529,US Airways,,MattStropoli,,0,"@USAirways literally the worst flying experience of my life, and I have flown a lot",,2015-02-20 19:06:26 -0800,California,
568969667106045952,negative,1.0,Customer Service Issue,0.6679999999999999,US Airways,,HScottKillian,,0,@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?,,2015-02-20 19:05:14 -0800,"Austin, TX",Central Time (US & Canada)
568969274410168321,negative,1.0,Cancelled Flight,1.0,US Airways,,MattStropoli,,0,"@USAirways figure it out, have had 2 Cancelled Flightled flights in the past week. Now coming home 2 hour delay, and cart that pulls plane just broke",,2015-02-20 19:03:40 -0800,California,
568969040133165056,negative,1.0,Customer Service Issue,1.0,US Airways,,kidchorusteach,,0,@USAirways 45 minutes on hold no help,,2015-02-20 19:02:44 -0800,,Eastern Time (US & Canada)
568968393765711874,negative,0.6803,Can't Tell,0.3456,US Airways,,kidchorusteach,,0,@USAirways transferred 4x pleeeeeeeease help!,,2015-02-20 19:00:10 -0800,,Eastern Time (US & Canada)
568966649728114688,positive,1.0,,,US Airways,,wearitbright,,0,@USAirways me too!,,2015-02-20 18:53:14 -0800,"neenah, wi",
568966330315091968,negative,1.0,Late Flight,1.0,US Airways,,RTriplette,,0,@USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction,,2015-02-20 18:51:58 -0800,DC - SF - NC - MA,
568966274887389185,neutral,1.0,,,US Airways,,adamsguitar,,0,@USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?,,2015-02-20 18:51:45 -0800,"Charlotte, NC",Eastern Time (US & Canada)
568964227366387713,positive,1.0,,,US Airways,,GREATNESSEOA,,0,@USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided,,2015-02-20 18:43:37 -0800,McKinney TX,
568964010101514240,negative,0.6785,Customer Service Issue,0.3476,US Airways,,GREATNESSEOA,,0,@USAirways only sympathy she offered was holding a reservation until Monday night. That's pretty awesome if you ask me...,,2015-02-20 18:42:45 -0800,McKinney TX,
568963705439789056,negative,1.0,Flight Booking Problems,0.6567,US Airways,,GREATNESSEOA,,0,@USAirways express my disappointment in your reservation department and the treatment of a Sailor dealing with a death in the family,,2015-02-20 18:41:32 -0800,McKinney TX,
568963494390820864,neutral,0.7093,,0.0,US Airways,,GREATNESSEOA,,0,@USAirways that's who I spoke to already. We've already booked another flight w/someone else. Thanks for your concern. Just wanted to,,2015-02-20 18:40:42 -0800,McKinney TX,
568962249177436160,negative,1.0,Customer Service Issue,0.6844,US Airways,,GREATNESSEOA,,0,@USAirways talked to Supervisor Jeanine and she couldn't help me. 45 minutes of talking to her and nothing.,,2015-02-20 18:35:45 -0800,McKinney TX,
568961160357285889,negative,1.0,Can't Tell,1.0,US Airways,,jimmydubbybubby,,0,@USAirways i thought @united was the worst airline but nah. You guys are far worse. Is @Delta the only decent airline out there?,,2015-02-20 18:31:26 -0800,Been inside your mum since '92,Central Time (US & Canada)
568959916498509824,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,jamesdeming,,0,"@USAirways @keithlaw  I flew US Air for the first time yesterday, got propositioned by the flight attendant....true story!  #Creditcardsales",,2015-02-20 18:26:29 -0800,,
568959870445031424,negative,1.0,Flight Booking Problems,1.0,US Airways,,GREATNESSEOA,,0,@USAirways 13 years of Naval Service and I run the travel department for all my commands...,,2015-02-20 18:26:18 -0800,McKinney TX,
568959665360384000,negative,1.0,Flight Booking Problems,1.0,US Airways,,GREATNESSEOA,,0,@USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice,,2015-02-20 18:25:29 -0800,McKinney TX,
568959416524886016,negative,0.6632,Customer Service Issue,0.3368,US Airways,,hrp911,,0,@USAirways Already tried. How about Conf # via DM,,2015-02-20 18:24:30 -0800,Knoxville,Quito
568958322306650113,negative,1.0,Late Flight,0.6544,US Airways,,KClinton39,,0,"@USAirways new slogan should be ""if you don't want to arrive on time, pick us""",,2015-02-20 18:20:09 -0800,"Columbus, OH",Central Time (US & Canada)
568957769858060290,negative,1.0,Flight Attendant Complaints,0.6531,US Airways,,JeffFassett,,0,@USAirways you have to be crazy! Treated my mom very poorly. Not happy! #usairwaysfail,,2015-02-20 18:17:57 -0800,Florida,Eastern Time (US & Canada)
568957173692108800,negative,1.0,Customer Service Issue,0.6555,US Airways,,GREATNESSEOA,,0,@USAirways they weren't able to without reFlight Booking Problems and recharging the amount plus $25 fee for help over phone. Spoke to 2 agents &amp; Jeanine,,2015-02-20 18:15:35 -0800,McKinney TX,
568954558589702144,negative,0.6629999999999999,Late Flight,0.6629999999999999,US Airways,,xmaspickles,,0,@USAirways I will send an email with details Late Flightr. Thank you for responding.,,2015-02-20 18:05:12 -0800,"Pittsburgh, PA",
568949250152734720,negative,1.0,Can't Tell,1.0,US Airways,,GREATNESSEOA,,0,@USAirways This is the last time I use your airline. I promise that!,,2015-02-20 17:44:06 -0800,McKinney TX,
568948462030467072,negative,0.6386,Flight Attendant Complaints,0.3409,US Airways,,drfrnknsteindmd,,0,"@USAirways @AmericanAir did I mention I'm a silver preferred member and fly every week (not always with you), and not even a meal voucher?",,2015-02-20 17:40:58 -0800,,
568948170060746752,negative,0.667,Cancelled Flight,0.667,US Airways,,hrp911,,0,@usairways Need to change div miles ticket after travel started due to weather advisory. Told not possible unless flight Cancelled Flightled. AnyHelp?,,2015-02-20 17:39:48 -0800,Knoxville,Quito
568947860424642560,negative,1.0,Late Flight,1.0,US Airways,,drfrnknsteindmd,,0,@USAirways @AmericanAir I was supposed to get from fresno to pittsburgh by 10pm.  Instead I'm now not getting in until 4pm... tomorrow,,2015-02-20 17:38:35 -0800,,
568947623626846208,negative,1.0,Customer Service Issue,0.3745,US Airways,,drfrnknsteindmd,,0,"@USAirways @AmericanAir I'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. HORRID",,2015-02-20 17:37:38 -0800,,
568947358349701120,negative,1.0,Can't Tell,0.6624,US Airways,,Benje0123,,0,@USAirways hello I have a question for you and your phone lines have jammed,,2015-02-20 17:36:35 -0800,,
568941140415803393,negative,1.0,Can't Tell,1.0,US Airways,,chrisseifert83,,0,@USAirways @AmericanAir u are the worst airline ever figure out the merger #dontmakemegooutside,,2015-02-20 17:11:52 -0800,"Stamford, Ct",Eastern Time (US & Canada)
568940264020004864,negative,0.6735,Can't Tell,0.3469,US Airways,,masonkesner,,0,@USAirways Just to follow up here is my experience: http://t.co/WJIiGZtiwg,"[0.0, 0.0]",2015-02-20 17:08:23 -0800,"Arkansas, USA",Central Time (US & Canada)
568940215190085633,negative,1.0,Can't Tell,1.0,US Airways,,tluecke12,,0,@USAirways / @AmericanAir are incompetent.,,2015-02-20 17:08:12 -0800,Chicago,
568937741037088768,negative,1.0,Late Flight,0.6633,US Airways,,kimlynam2,,0,@USAirways Now the next plane had a broken seat!  My row!  Another hour delay!  #mad,,2015-02-20 16:58:22 -0800,,
568937707994419200,negative,1.0,Flight Booking Problems,0.6699,US Airways,,GREATNESSEOA,,0,"@USAirways how can I make a purchase, you take the money but I don't have a reservation...Explain",,2015-02-20 16:58:14 -0800,McKinney TX,
568937604328108032,neutral,1.0,,,US Airways,,chrisseifert83,,0,@USAirways @AmericanAir are u paying incedentals? #noworstairline,,2015-02-20 16:57:49 -0800,"Stamford, Ct",Eastern Time (US & Canada)
568935917341286400,negative,1.0,Can't Tell,1.0,US Airways,,chrisseifert83,,0,@USAirways @AmericanAir thought u merged but #USAirways sucks #worstever http://t.co/myNZitCovn,,2015-02-20 16:51:07 -0800,"Stamford, Ct",Eastern Time (US & Canada)
568935636318552064,positive,1.0,,,US Airways,,Shroomcam,,0,@USAirways yes I did thank you! They did a great job turning the flight in jan !,,2015-02-20 16:50:00 -0800,Orlando ,
568935494375108608,negative,1.0,Customer Service Issue,0.6687,US Airways,,jswem25,,0,@USAirways  2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold,,2015-02-20 16:49:26 -0800,,
568933672033910784,positive,1.0,,,US Airways,,RyanMelton,,0,@USAirways connection made. Thanks again this week. #daddyshome,,2015-02-20 16:42:12 -0800,"Independence, MO",Central Time (US & Canada)
568932061882552320,negative,1.0,Customer Service Issue,1.0,US Airways,,Tracy_M_Levine,,0,@USAirways worst customer service experience ever today. Get it together.,"[35.22257093, -80.93941664]",2015-02-20 16:35:48 -0800,,Atlantic Time (Canada)
568930740127326209,negative,1.0,Customer Service Issue,1.0,US Airways,,Shapperdacapper,,0,@USAirways I know some folks have to use your airlines but doesn't customer service ever matter? I really hate to complain but it's brutal!,,2015-02-20 16:30:33 -0800,"Denver, Colorado",Mountain Time (US & Canada)
568930588868141056,negative,1.0,Bad Flight,0.6473,US Airways,,Shapperdacapper,,0,@USAirways im on the plane not sure what you mean. We are sitting here. It's just one story of failure after another when I fly you guys,,2015-02-20 16:29:57 -0800,"Denver, Colorado",Mountain Time (US & Canada)
568929851379478529,negative,1.0,Can't Tell,0.6959,US Airways,,chrisseifert83,,0,@USAirways still waiting #brokenpromises #notnice #neveragain #tellyourstory,,2015-02-20 16:27:01 -0800,"Stamford, Ct",Eastern Time (US & Canada)
568929010966765568,negative,1.0,Customer Service Issue,0.6885,US Airways,,scottsalkin,,0,@USAirways your team was just terrifyingly rude to a young mother &amp; her baby trying to check in to a flight from PHX to JWA. Help her out.,,2015-02-20 16:23:41 -0800,San Francisco & Scottsdale,Pacific Time (US & Canada)
568924897575088130,negative,1.0,Can't Tell,1.0,US Airways,,WorstThingsBot,,0,@USAirways them and @AmericanAir,,2015-02-20 16:07:20 -0800,,
568923795228139521,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,matthew_mahone,,0,@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows,,2015-02-20 16:02:57 -0800,,
568922138348019712,negative,1.0,Can't Tell,1.0,US Airways,,Jac_Doyle,,0,@USAirways @AmericanAir terminal E in Miami is still the worst most smelly airport ever. Thanks for nothing.,,2015-02-20 15:56:22 -0800,"Philadelphia, USA",
568919673548337152,negative,1.0,Lost Luggage,1.0,US Airways,,christinemmayer,,0,@USAirways I did &amp; was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.,,2015-02-20 15:46:34 -0800,"Callahan, FL",Pacific Time (US & Canada)
568917054004334592,negative,1.0,Cancelled Flight,0.6653,US Airways,,mrcustaylor555,,0,@USAirways Cancelled Flightled our original flight to aruba. Now on the way home we were told we don't have seats. Never flying @usairways again,,2015-02-20 15:36:10 -0800,,
568916807815438336,negative,1.0,Late Flight,1.0,US Airways,,L_Hindle,,0,@USAirways here we go again. Same flight as last week. Delayed already 45 mins. Think the 7:15 can leave PHL before 1:15 am? #waitingagain,,2015-02-20 15:35:11 -0800,Boston,
568914516546850816,negative,0.6875,Can't Tell,0.3571,US Airways,,philCEP,,0,@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers,,2015-02-20 15:26:05 -0800,"Cambridge, MA",Hawaii
568914125549649920,negative,0.6309,Late Flight,0.6309,US Airways,,RyanMelton,,0,@USAirways - delayed 1851. Need an extra 5 min to make 1769. Would appreciate a little help again this week.,,2015-02-20 15:24:32 -0800,"Independence, MO",Central Time (US & Canada)
568913819881205761,negative,1.0,Customer Service Issue,0.6605,US Airways,,JEstradaEwart,,0,@USAirways stuck on Tarmac for hour an a half and told longer to go and no hotels available when we land in Phoenix #unacceptable #unhappy,,2015-02-20 15:23:19 -0800,,
568913418092224512,negative,1.0,Customer Service Issue,1.0,US Airways,,chrisseifert83,,0,@USAirways not happening #worstairlineever also Marie Burroughs is the worst customer service rep ever #yourairlinesucks,,2015-02-20 15:21:43 -0800,"Stamford, Ct",Eastern Time (US & Canada)
568912730742255616,negative,1.0,Customer Service Issue,1.0,US Airways,,drKCfoot,,0,@USAirways technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company.,,2015-02-20 15:18:59 -0800,Philly,Eastern Time (US & Canada)
568912678917271552,negative,1.0,Can't Tell,1.0,US Airways,,LonniebetCh,,0,@USAirways you suck and you ruined my day. And my vacation isn't even until June.,,2015-02-20 15:18:47 -0800,philadelphia,Quito
568912588748292097,negative,0.6715,Late Flight,0.3729,US Airways,,CraigHall19701,,0,"@USAirways will do.  maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours, so I guess there are none offered",,2015-02-20 15:18:25 -0800,Delaware,Eastern Time (US & Canada)
568911270566608896,negative,0.6778,Customer Service Issue,0.3667,US Airways,,CraigHall19701,,0,"@USAirways yep, check it and my gmail 'Promotions' folder regularly... :-(",,2015-02-20 15:13:11 -0800,Delaware,Eastern Time (US & Canada)
568911225167474688,neutral,1.0,,,US Airways,,S_truscott,,0,@USAirways  is a bag that is   23”L x 9”W x 12”H  allowed as a carry on?,,2015-02-20 15:13:00 -0800,,
568910988361244672,negative,0.6522,Customer Service Issue,0.6522,US Airways,,thomasrhodes,,0,@USAirways thanks for nothing,,2015-02-20 15:12:04 -0800,South Carolina ,
568909605499215872,neutral,0.6577,,0.0,US Airways,,thomasrhodes,,0,@USAirways there is nothing tonight and I am on the flight now with GOGO internet is there a way that someone could send me a DM or email?,,2015-02-20 15:06:34 -0800,South Carolina ,
568909200832618496,negative,1.0,Late Flight,0.6643,US Airways,,CAEinNYC,,0,@USAirways 2 bad planes &amp; 3 gate changes= lots of exercise. #travelfail let's hope this plane works. I'm tired.,,2015-02-20 15:04:57 -0800,New York,
568908978001993729,negative,0.664,Customer Service Issue,0.664,US Airways,,CraigHall19701,,0,"@USAirways Good info, but am already signed up for all options.  None of which sound like they applied to the 'missing' emails.",,2015-02-20 15:04:04 -0800,Delaware,Eastern Time (US & Canada)
568905470502670336,negative,0.6806,Late Flight,0.6806,US Airways,,thomasrhodes,,0,@usairways is there not a faster way to get me to Columbia Sc than making me stay in CLT over night after my delayed flight?,,2015-02-20 14:50:08 -0800,South Carolina ,
568904804451409920,positive,0.6237,,,US Airways,,MikeSelesky,,0,@USAirways thank you,,2015-02-20 14:47:29 -0800,,
568903820283158528,negative,1.0,Can't Tell,1.0,US Airways,,PrezHiggins,,0,@usairways and @american please get my plane together before I go to Jetblue,,2015-02-20 14:43:35 -0800,Stratosphere ,Eastern Time (US & Canada)
568903208015433728,negative,1.0,Flight Booking Problems,1.0,US Airways,,LPNtoMD,,0,"@USAirways it MIGHT have went through. No confirmation. ""Please wait"" then same form.",,2015-02-20 14:41:09 -0800,,
568902736462262272,negative,1.0,Flight Booking Problems,0.6609999999999999,US Airways,,LPNtoMD,,0,"@USAirways found the tix#, security code not working. Tried a dozen times.",,2015-02-20 14:39:16 -0800,,
568902419972694016,negative,1.0,Customer Service Issue,0.6911,US Airways,,DoctorRedz,,0,"@USAirways Nightmarish customer service. Further to that, as an elite member, I'm appalled.",,2015-02-20 14:38:01 -0800,Jamaica,Eastern Time (US & Canada)
568902192364548097,negative,1.0,Customer Service Issue,1.0,US Airways,,DoctorRedz,,0,@USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone.,,2015-02-20 14:37:07 -0800,Jamaica,Eastern Time (US & Canada)
568901905910521856,negative,0.6496,Late Flight,0.3344,US Airways,,ImAlexParton,,0,@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I’ll ride US for life,"[0.0, 0.0]",2015-02-20 14:35:58 -0800,"Atlanta, Ga",Eastern Time (US & Canada)
568899726273323008,neutral,1.0,,,US Airways,,LPNtoMD,,0,"@USAirways It's a debit card, but I am a Dividend member.",,2015-02-20 14:27:19 -0800,,
568898634923843586,negative,0.6522,Customer Service Issue,0.3478,US Airways,,chrisseifert83,,0,@USAirways nothing important to do.  Why was I told to wait in the @AmericanAir line?  #patiencerunningout,,2015-02-20 14:22:58 -0800,"Stamford, Ct",Eastern Time (US & Canada)
568897700315435008,neutral,1.0,,,US Airways,,MikeSelesky,,0,@USAirways How do I redeem my pass to the admirals club? I have 1 free visit with my barclay card membership. And can I bring a companion?,,2015-02-20 14:19:16 -0800,,
568896751102533632,neutral,1.0,,,US Airways,,trevels11,,0,@USAirways Almost home ...East Coast Freeze headed to PHL connect AVP TGIF http://t.co/WXowZhpgfL,,2015-02-20 14:15:29 -0800,Terrapin Station,
568895534825639936,negative,1.0,Can't Tell,0.6808,US Airways,,chrisseifert83,,0,@USAirways @AmericanAir can someone please tell me who I have to talk to #getittogether #findurgrip,,2015-02-20 14:10:39 -0800,"Stamford, Ct",Eastern Time (US & Canada)
568895061284364288,negative,1.0,Can't Tell,0.6742,US Airways,,unicatfan,,0,"Is it insulting that @USAirways @AmericanAir offer a ""non required $50 voucher as a goodwill offering..At least my bag can fly round trip",,2015-02-20 14:08:46 -0800,"ÜT: 41.5333,-93.62944",Central Time (US & Canada)
568895050601508865,negative,0.6292,Can't Tell,0.6292,US Airways,,kidchorusteach,,0,@USAirways there is a travel advis for nyc and phil PA  -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen?,,2015-02-20 14:08:44 -0800,,Eastern Time (US & Canada)
568894795294363648,negative,1.0,Flight Booking Problems,0.6413,US Airways,,TimAtConservis,,0,@USAirways I'm trying to Request Missed Mileage and it keeps saying it can't my flight from 2/13. Then it says call the number.,,2015-02-20 14:07:43 -0800,"Asheville, NC",
568894101766012929,negative,1.0,Customer Service Issue,0.6587,US Airways,,christinemmayer,,0,@USAirways flight 413 my carryon is missing.stollen off plane or left at gate. Worst customer service. Doesn't seem to be anyone's concern.,,2015-02-20 14:04:58 -0800,"Callahan, FL",Pacific Time (US & Canada)
568891505869344770,negative,1.0,Bad Flight,0.6787,US Airways,,brittneybla,,0,@USAirways how about checking the plane before having everyone board the plane? #pissed,,2015-02-20 13:54:39 -0800,,
568890203923980288,neutral,0.66,,0.0,US Airways,,CraigHall19701,,0,@USAirways Used 2 get emails 1) pre-purchase a snack and 2) when time to check in. Got neither 4 tomorrow's trip. Do they not get sent now?,,2015-02-20 13:49:28 -0800,Delaware,Eastern Time (US & Canada)
568889054286053377,negative,1.0,Customer Service Issue,1.0,US Airways,,NatureNerdness,,0,@USAirways link didn't work via Mobil.,,2015-02-20 13:44:54 -0800,,
568887349481861120,negative,1.0,Lost Luggage,1.0,US Airways,,NatureNerdness,,0,@USAirways Wishing we had our luggage. 2 days now. Had to pay our way from St Thomas to San Juan. Spent extra $$$ because of this mess up.,,2015-02-20 13:38:08 -0800,,
568885966523527168,neutral,1.0,,,US Airways,,DavidHall1981,,0,"@USAirways I'm not a frequent flyer with US airways, I'm qantas? Can I still get notifications? Thank you",,2015-02-20 13:32:38 -0800,"Adelaide, South Australia",Adelaide
568885645927686144,negative,1.0,Customer Service Issue,0.3406,US Airways,,TimAtConservis,,0,@USAirways How do I get through?,,2015-02-20 13:31:22 -0800,"Asheville, NC",
568883826333777920,negative,1.0,Late Flight,0.6596,US Airways,,chrisseifert83,,0,@USAirways @AmericanAir who runs the show at the airport have a boarding pass says us airways and I have to wait in American line #yousuck,,2015-02-20 13:24:08 -0800,"Stamford, Ct",Eastern Time (US & Canada)
568883598281076738,neutral,1.0,,,US Airways,,xspike21,,0,@USAirways any chance of a travel advisory or DCA this weekend?,,2015-02-20 13:23:13 -0800,,Eastern Time (US & Canada)
568882629409411072,positive,1.0,,,US Airways,,walkerwj,,0,@USAirways Yes thank you. Appreciate u checking...,,2015-02-20 13:19:22 -0800,"ÜT: 38.955822,-94.728202",Central Time (US & Canada)
568881975177515009,negative,1.0,Flight Booking Problems,1.0,US Airways,,bulezim,,0,@USAirways why I can't book a flight to PRN through your website?,,2015-02-20 13:16:46 -0800,Somewhere in the Milky Way,Eastern Time (US & Canada)
568881442438176769,negative,1.0,Late Flight,0.6268,US Airways,,chrisseifert83,,0,@USAirways this is ridiculous #planebroken can't wait to board this one home 5 hours Late Flightr #neverontime #brutal #paymytab,,2015-02-20 13:14:39 -0800,"Stamford, Ct",Eastern Time (US & Canada)
568881148325007360,neutral,0.6890000000000001,,0.0,US Airways,,LPNtoMD,,0,"@USAirways Yes, it was Sunday.",,2015-02-20 13:13:29 -0800,,
568878979576410112,negative,1.0,Late Flight,1.0,US Airways,,Allisonjones704,,0,@USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies,,2015-02-20 13:04:52 -0800,,
568877748967444480,negative,1.0,Customer Service Issue,1.0,US Airways,,TimAtConservis,,0,@USAirways I keep calling your help line (800) 428-4322 and it keeps saying they are too busy to help &amp; to call back Late Flightr. FOR A WEEK NOW!,,2015-02-20 12:59:59 -0800,"Asheville, NC",
568877690821877760,negative,0.6421,Late Flight,0.3263,US Airways,,Allisonjones704,,0,@USAirways who would like to watch the video of how loyal customers are really treated while asking for an explanation for our 6 hour delay?,,2015-02-20 12:59:45 -0800,,
568877353478299648,negative,1.0,Late Flight,1.0,US Airways,,Allisonjones704,,0,"@USAirways more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing.",,2015-02-20 12:58:24 -0800,,
568875591308611584,positive,1.0,,,US Airways,,emikomusic,,0,"@USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable.",,2015-02-20 12:51:24 -0800,"New York, London, Tokyo",London
568875453773168640,negative,0.6421,Late Flight,0.3263,US Airways,,ScottKat22,,0,@USAirways look @Delta has made the right call on CHO. Please evaluate. http://t.co/3KhGjoFgpX,,2015-02-20 12:50:52 -0800,,Eastern Time (US & Canada)
568874399652306944,neutral,0.6404,,0.0,US Airways,,JustCurious1971,,0,@USAirways That's not the question. Question is: how do I get past the computer fastest if we both know that the computer can't help me?,,2015-02-20 12:46:40 -0800,,
568874175693242369,neutral,1.0,,,US Airways,,dineeno4,,0,@USAirways if I have Dividend Miles credit card &amp; I used it to book my flight is one bag free?,,2015-02-20 12:45:47 -0800,Syracuse,Eastern Time (US & Canada)
568873459901702145,negative,0.6675,Can't Tell,0.6675,US Airways,,ScottKat22,,0,@USAirways have checked all day.  CHO needs added.  Please evaluate.,,2015-02-20 12:42:56 -0800,,Eastern Time (US & Canada)
568873199250706433,neutral,1.0,,,US Airways,,DavidHall1981,,0,@USAirways hi there I am flying MYR-CLT-ORD tomorrow is weather looking ok or problematic?,,2015-02-20 12:41:54 -0800,"Adelaide, South Australia",Adelaide
568870841120731138,neutral,1.0,,,US Airways,,Shroomcam,,0,@USAirways can u tell me if 5238 from clt to Jan has gotten out of the gate yet?  I will have a tight connection out of clt to mco.,,2015-02-20 12:32:32 -0800,Orlando ,
568870473934761985,neutral,1.0,,,US Airways,,walkerwj,,0,@USAirways Please hold US1765 for me. Need to get home tonight before weather. Almost there.,,2015-02-20 12:31:04 -0800,"ÜT: 38.955822,-94.728202",Central Time (US & Canada)
568870279906234368,neutral,1.0,,,US Airways,,exilauren,,0,@USAirways followed!,,2015-02-20 12:30:18 -0800,"Washington, DC via Boston",Central Time (US & Canada)
568869609622904832,positive,1.0,,,US Airways,,liamkraz,,0,@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her,,2015-02-20 12:27:38 -0800,Arlington Va,Quito
568868928732028928,neutral,0.662,,0.0,US Airways,,ScottKat22,,0,@USAirways have scheduled flight Sat(2morrow) CHO-CLT CHO needs to be added to weather advisory.  Please evaluate asap.,,2015-02-20 12:24:56 -0800,,Eastern Time (US & Canada)
568867930127114240,negative,0.6451,Bad Flight,0.6451,US Airways,,elliottgilmore,,0,@USAirways another squashed flight. Having to share my seat with another passenger is not@my idea of quality travel,,2015-02-20 12:20:58 -0800,New York,Eastern Time (US & Canada)
568864981917110272,negative,1.0,Can't Tell,0.6575,US Airways,,CLChicosky,,0,@nrhodes85: look! Another apology. DO NOT FLY @USAirways,,2015-02-20 12:09:15 -0800,,
568863902106320896,negative,1.0,Customer Service Issue,1.0,US Airways,,sweep007,,0,@USAirways it's painful being on hold to you!! Really 25 minutes to change a flight!! http://t.co/ocqk0JFXuA,,2015-02-20 12:04:57 -0800,London ,
568863640721477632,negative,0.6755,Lost Luggage,0.6755,US Airways,,TonyTestaverde,,0,"@usairways yep, sent my bag to Philadelphia instead of Miami...I caught it...then was told my flight changed to tomorrow, wrong again #fail",,2015-02-20 12:03:55 -0800,Boston,Quito
568862839340961792,neutral,1.0,,,US Airways,,Ekubolage,,0,@USAirways will shall see in the next couple of minutes.,,2015-02-20 12:00:44 -0800,Orlando,
568862320442662912,negative,0.6498,Late Flight,0.3272,US Airways,,CorbettPM,,0,"@USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm.",,2015-02-20 11:58:40 -0800,"Boston, MA",
568862015575461889,negative,1.0,Customer Service Issue,1.0,US Airways,,JustCurious1971,,0,"@USAirways I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer.",,2015-02-20 11:57:28 -0800,,
568861899435016192,positive,1.0,,,US Airways,,SkyDiverChad,,0,@USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding.,,2015-02-20 11:57:00 -0800,"Phoenix, AZ",Arizona
568861573479059456,negative,1.0,Late Flight,1.0,US Airways,,DrJamesPrescott,,0,"@USAirways Batting 1.000! Four flights in a month, all four delayed!",,2015-02-20 11:55:42 -0800,tennessee,
568861255731154944,neutral,0.68,,0.0,US Airways,,exilauren,,0,"@USAirways sure, just DM'ed you.",,2015-02-20 11:54:26 -0800,"Washington, DC via Boston",Central Time (US & Canada)
568858974281314304,negative,1.0,Cancelled Flight,0.3431,US Airways,,CLChicosky,,0,"@USAirways &amp; also that I was told no comps, upgrades, etc. ReFlight Booking Problems is good enough. #usairwaysfail",,2015-02-20 11:45:23 -0800,,
568858696198938624,negative,1.0,Cancelled Flight,0.3442,US Airways,,CLChicosky,,0,"@USAirways I was... 4 tomorrow. I missed my meeting today, &amp; it was pointless 2 pay hotel today when the purpose of my trip has been screwed",,2015-02-20 11:44:16 -0800,,
568857663171366912,negative,0.6682,Customer Service Issue,0.6682,US Airways,,JustCurious1971,,0,@USAirways Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer.,,2015-02-20 11:40:10 -0800,,
568857278721478656,negative,0.6847,Can't Tell,0.3838,US Airways,,CorbettPM,,0,@USAirways #2066. Was on plane from PBI to CLT and knew about the frozen water. Also saw a plane to NYC take off at the gate next door!,,2015-02-20 11:38:38 -0800,"Boston, MA",
568854976119898112,negative,1.0,Late Flight,1.0,US Airways,,B_Flight5508,,0,"@USAirways and next flight delayed as well. 5238 out of Charlotte, is it just my luck or what?",,2015-02-20 11:29:29 -0800,,Eastern Time (US & Canada)
568854243097976832,positive,1.0,,,US Airways,,theeyeman3410,,0,@USAirways   Just talked to reservation. Must congratulation to them. Very friendly.  Good for usair. The ONLY airline we fly.,,2015-02-20 11:26:35 -0800,"iPhone: 38.851982,-77.185593",Eastern Time (US & Canada)
568853412617560064,neutral,0.6693,,,US Airways,,exilauren,,0,@USAirways I am just trying to establish what your policy is. Thanks!,,2015-02-20 11:23:17 -0800,"Washington, DC via Boston",Central Time (US & Canada)
568853290513010688,negative,1.0,Late Flight,1.0,US Airways,,Ekubolage,,0,"@USAirways fight was delayed 3 hrs in MCO, now I'm stuck in Philly with a standby ticket, flight 4009. Solution needed.",,2015-02-20 11:22:47 -0800,Orlando,
568852572188098561,neutral,0.6222,,0.0,US Airways,,MelanieJane17,,0,@USAirways sure did. I have carried this bag on numerous times on the same style plane. Planning accordingly apparently accounts for nothing,,2015-02-20 11:19:56 -0800,,Eastern Time (US & Canada)
568852319762313216,negative,1.0,Can't Tell,0.3776,US Airways,,TekesKochteeyni,,0,@USAirways Know what I like about gate 35X @NationalAirpor ? Nothin.I like nothin bout yo #ghettofab gate #USAirways http://t.co/mAqw2nLNiU,,2015-02-20 11:18:56 -0800,"Portland, Maine",
568852246462631936,negative,1.0,Customer Service Issue,1.0,US Airways,,goodtydings,,0,@USAirways I've tried calling 3 times the past 3 days and I keep getting told to call back. SOMEONE PLEASE HELP ME,,2015-02-20 11:18:38 -0800,this must be the place,Central Time (US & Canada)
568849460450725890,negative,1.0,Flight Attendant Complaints,0.6446,US Airways,,MelanieJane17,,0,@USAirways gate agent in CLT forced me to check bag in z1 &amp; proceeded to allow larger bags. Huge inconvenience to travel plans.,,2015-02-20 11:07:34 -0800,,Eastern Time (US & Canada)
568847612503334912,neutral,0.6607,,,US Airways,,wclsc59,,0,@USAirways it's vegas baby who doesn't have a good time in vegas lol,,2015-02-20 11:00:14 -0800,johnson city tn,
568846754701058048,neutral,1.0,,,US Airways,,wclsc59,,0,@USAirways me and my wife will be flying out of atlanta to vegas on March 7th since couldn't get any out of tricities here in Tn,,2015-02-20 10:56:49 -0800,johnson city tn,
568846188725841920,negative,1.0,Customer Service Issue,1.0,US Airways,,daniellerobbio,,0,"@USAirways worst customer service. ticket was 180 and fee is 200 it's ""not worth it"" for them accommodate me given circumstances in BOS",,2015-02-20 10:54:34 -0800,"Washington, D.C.",Madrid
568845552114405376,negative,1.0,Customer Service Issue,0.6581,US Airways,,CLChicosky,,0,"@USAirways see? No response? Obviously you think this ""service"" is acceptable. #customerservicefail",,2015-02-20 10:52:02 -0800,,
568845421390344192,negative,1.0,Customer Service Issue,1.0,US Airways,,ElFun,,0,"“@USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.” #false","[34.16721627, -118.34537339]",2015-02-20 10:51:31 -0800,Burbank,Pacific Time (US & Canada)
568845145510158336,neutral,0.6697,,,US Airways,,MikeSelesky,,0,@USAirways absolutely,,2015-02-20 10:50:25 -0800,,
568843696105496577,negative,1.0,Late Flight,0.6531,US Airways,,awesomesauceDan,,0,@USAirways It wasn't weather this morning.  AWE1701 diverted back to BOS due to mechanical issues.  So far lost one of 3 days :(,"[0.0, 0.0]",2015-02-20 10:44:40 -0800,"Grand Forks, ND",Central Time (US & Canada)
568842945530441728,negative,1.0,Customer Service Issue,1.0,US Airways,,heidiharr,,0,@USAirways I have been in contact with 3 people and still no answers. You keep sending me to @Expedia and they keep sending me to you!,,2015-02-20 10:41:41 -0800,,
568841635049533440,negative,1.0,Flight Attendant Complaints,0.6902,US Airways,,ConnorCrown,,0,@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers,"[40.77265898, -73.86525922]",2015-02-20 10:36:29 -0800,"NYC, NY",Central Time (US & Canada)
568841068348878848,negative,0.6804,Customer Service Issue,0.6804,US Airways,,APatterman,,0,@USAirways how do I get you to stop sending me emails about my ex boyfriends account? I don't care how many points he has! He only has,,2015-02-20 10:34:13 -0800,,
568840215089041409,negative,0.6726,Bad Flight,0.3363,US Airways,,nancysilbergphd,,0,@USAirways we have seats.  on phone Iwas  told I was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right?,,2015-02-20 10:30:50 -0800,,
568839036007260162,negative,1.0,Lost Luggage,1.0,US Airways,,G_Will_Eye_Am,,0,@USAirways waiting for bags now over 25min in Phl bag claim!,,2015-02-20 10:26:09 -0800,,
568838743030956032,positive,1.0,,,US Airways,,MikeSelesky,,0,@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.,,2015-02-20 10:24:59 -0800,,
568838717303074816,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,StephCaicedo,,0,@USAirways flight is already over. I think the airline should just have the flight attendants actually emphasize that VAPE is still smoking,,2015-02-20 10:24:53 -0800,Sunshine State,Quito
568836390991101952,negative,1.0,Customer Service Issue,1.0,US Airways,,lsmith_31,,0,@USAirways Call volumes are high so the best answer is to hang up on me?,"[0.0, 0.0]",2015-02-20 10:15:38 -0800,,Quito
568834902365503488,positive,1.0,,,US Airways,,jamesheine1,,0,@USAirways i got through and am able to switch my flight with no charge. Thank you,,2015-02-20 10:09:43 -0800,,
568834884942336000,neutral,1.0,,,US Airways,,wclsc59,,0,@USAirways will you please start offering more routes out of @triflight to more locations instead of just charlotte and atlanta,,2015-02-20 10:09:39 -0800,johnson city tn,
568834834040164352,positive,1.0,,,US Airways,,bobdarealtor,,0,"@USAirways Welcome to North Texas US Air / American Air employees. 
Housing and Education are great opportunities in The GR8 State Of Texas",,2015-02-20 10:09:27 -0800,Dallas Fort Worth,
568834249303785472,neutral,0.6887,,0.0,US Airways,,StephCaicedo,,0,@USAirways oh they saw it and said nothing.,,2015-02-20 10:07:08 -0800,Sunshine State,Quito
568834026317832193,negative,1.0,Customer Service Issue,0.6875,US Airways,,kimlynam2,,0,@USAirways yes but lost a whole day.  Frustrating!!  #poor customer service,,2015-02-20 10:06:14 -0800,,
568833970143698944,negative,1.0,Customer Service Issue,1.0,US Airways,,MediatorTerry,,0,@USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service.,,2015-02-20 10:06:01 -0800,,
568833409138745344,negative,1.0,Customer Service Issue,0.6547,US Airways,,nancysilbergphd,,0,"@USAirways trying to check in online for a flight tomorrow.  Tried computer, tablet, and phone.  got error message on all devices?",,2015-02-20 10:03:47 -0800,,
568829465788350464,negative,1.0,Can't Tell,0.3696,US Airways,,El_Doctor88,,0,@USAirways @AmericanAir How do I merge my miles accounts? Your sites tell me my info don't match even though I can't find a difference.,,2015-02-20 09:48:07 -0800,L.A.,Pacific Time (US & Canada)
568826425538519041,negative,1.0,Customer Service Issue,1.0,US Airways,,andreawalls21,,0,@USAirways yes had to go pick up and pay 40 cab ride very rude employee poor customer service,,2015-02-20 09:36:02 -0800,,
568826247809273856,neutral,1.0,,,US Airways,,MikeSelesky,,0,@USAirways can I bring mini bottles of booze on to my flight?,,2015-02-20 09:35:20 -0800,,
568826070897717250,negative,1.0,Lost Luggage,0.3535,US Airways,,tannapistolis,,0,@USAirways your staff at LAX really messed up on this one. Failing to scan my suitcase tag.,,2015-02-20 09:34:38 -0800,,Eastern Time (US & Canada)
568826004891832321,negative,1.0,Cancelled Flight,0.6552,US Airways,,kimlynam2,,0,@USAirways Not happy with start of trip!  Cancelled Flightled flight #poor customerservice,,2015-02-20 09:34:22 -0800,,
568825686472953856,neutral,0.3616,,0.0,US Airways,,lesliegudel,,0,@USAirways Nice try.  Doesn't apply to Philly.,,2015-02-20 09:33:06 -0800,"Berwyn, PA",Quito
568825563126865922,neutral,1.0,,,US Airways,,exilauren,,0,@USAirways what is your policy around bringing a breast pump on board?,,2015-02-20 09:32:37 -0800,"Washington, DC via Boston",Central Time (US & Canada)
568825140898873344,positive,0.6638,,,US Airways,,franchise02,,0,"@USAirways Thanks. No DC yet, I see. I will keep that link and check back. Appreciate it!",,2015-02-20 09:30:56 -0800,,Eastern Time (US & Canada)
568824821531996162,negative,0.688,Customer Service Issue,0.688,US Airways,,MarkJablonowski,,0,@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available.,,2015-02-20 09:29:40 -0800,"Washington, DC",Eastern Time (US & Canada)
568824786337574912,neutral,1.0,,,US Airways,,franchise02,,0,@USAirways Will you guys be offering no-fee changes for flights out of DCA tomorrow afternoon?,,2015-02-20 09:29:31 -0800,,Eastern Time (US & Canada)
568824193380425731,neutral,1.0,,,US Airways,,jamesheine1,,0,@USAirways how can i get ahold of a reservations supervisor?,,2015-02-20 09:27:10 -0800,,
568823990321598465,negative,1.0,Lost Luggage,1.0,US Airways,,MarkJablonowski,,0,@USAirways I called the BTV desk; they had more information - so it exists.  Your systems don't make it easy for the customer to access it.,,2015-02-20 09:26:22 -0800,"Washington, DC",Eastern Time (US & Canada)
568823897967034368,positive,1.0,,,US Airways,,TripHExperience,,0,"@USAirways awesome! And yes, @UpInAirClaire is!",,2015-02-20 09:26:00 -0800,"Los Angeles, Ca",Pacific Time (US & Canada)
568823817679847425,negative,1.0,Customer Service Issue,0.6725,US Airways,,andreawalls21,,0,@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days,,2015-02-20 09:25:41 -0800,,
568823143789416449,negative,1.0,Customer Service Issue,1.0,US Airways,,jamesheine1,,0,@USAirways was on hold for about 45 minutes after speaking 2 lady at the airport counter. Gave up,,2015-02-20 09:23:00 -0800,,
568822571875098624,negative,1.0,Lost Luggage,1.0,US Airways,,tannapistolis,,0,@USAirways I just want to find my bag so I won't have to go through the hassle of trying to claim what was in my suitcase #usairwaysfail,,2015-02-20 09:20:44 -0800,,Eastern Time (US & Canada)
568822419823169536,negative,1.0,Customer Service Issue,0.3681,US Airways,,MarkJablonowski,,0,"@USAirways Literally all that says is ""Case open""  What good is that to me?",,2015-02-20 09:20:07 -0800,"Washington, DC",Eastern Time (US & Canada)
568821402389893120,negative,1.0,Bad Flight,0.3693,US Airways,,jamesheine1,,0,@USAirways no you not sorry. I am trying 2 add a day 2 my vacation but there is a $200 charge just 2 change flights,,2015-02-20 09:16:05 -0800,,
568818512191471616,positive,1.0,,,US Airways,,nanceebing,,0,@USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!,,2015-02-20 09:04:36 -0800,south beach/ LA / NC,Eastern Time (US & Canada)
568818328132841472,negative,1.0,Flight Attendant Complaints,0.7223,US Airways,,chipchilders,,0,"@USAirways the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect",,2015-02-20 09:03:52 -0800,PHL | SFO | $x,Eastern Time (US & Canada)
568817526823456768,positive,1.0,,,US Airways,,steven_follis,,0,@USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!,,2015-02-20 09:00:41 -0800,"Charlotte, NC",Eastern Time (US & Canada)
568815766474244096,positive,1.0,,,US Airways,,JeffSpeckAICP,,0,"@USAirways 
Good news, we got fixed.",,2015-02-20 08:53:41 -0800,Washington DC,
568814284680994816,negative,1.0,Customer Service Issue,0.6485,US Airways,,CLChicosky,,0,@sarahpompei don't bother wasting your time!  @USAirways will send u a form letter &amp; let u choose a gift certificate. #worstcustomerservice,,2015-02-20 08:47:48 -0800,,
568814251311288320,neutral,0.648,,,US Airways,,nanceebing,,0,@USAirways thanks is there a beareavement discount anymore or not should I just book online,,2015-02-20 08:47:40 -0800,south beach/ LA / NC,Eastern Time (US & Canada)
568813649336381440,negative,1.0,Late Flight,1.0,US Airways,,phlu,,0,@USAirways and now that flight pushed back to 2:35pm departure.,,2015-02-20 08:45:16 -0800,Indianapolis & environs,Eastern Time (US & Canada)
568812675175591936,negative,1.0,Can't Tell,1.0,US Airways,,MelaniePanton,,0,"@USAirways -not just this trip, been a few. Ur saving grace is ur cheaper flights. Now willing to pay more 4 bttr service on bttr airlines.",,2015-02-20 08:41:24 -0800,"New York, New York",
568812584469528576,negative,1.0,Lost Luggage,1.0,US Airways,,andreawalls21,,0,@USAirways horrible experience to key west lost luggage called to check &amp; was told not to call back reconsidering my flight back,,2015-02-20 08:41:02 -0800,,
568811771315814401,positive,1.0,,,US Airways,,sydlisterney,,0,@USAirways thank you!,,2015-02-20 08:37:48 -0800,babynole'18,Quito
568811022049349633,negative,1.0,Cancelled Flight,0.6923,US Airways,,CLChicosky,,0,"@USAirways I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one!",,2015-02-20 08:34:50 -0800,,
568810681279111168,neutral,0.6544,,0.0,US Airways,,jmspool,,0,"@USAirways Yes, I get that. I’m asking: Specifically, what will you do with the feedback I’ve given you?",,2015-02-20 08:33:29 -0800,"42.635976,-71.164046",Eastern Time (US & Canada)
568809407120855041,negative,1.0,Late Flight,1.0,US Airways,,G_Will_Eye_Am,,0,@USAirways delayed I'm charlotte big surprise,,2015-02-20 08:28:25 -0800,,
568809369678315521,negative,1.0,Cancelled Flight,1.0,US Airways,,JeffreyWhitmore,,0,"@USAirways Cancelled Flightled flight, 50 person line and one agent helping to rebook. You could've handed this one better. http://t.co/By3vDioSUA",,2015-02-20 08:28:16 -0800,Washington D.C.,
568809327298883584,negative,1.0,Customer Service Issue,1.0,US Airways,,CLChicosky,,0,@AndrewFallis same here! On hold for an hour &amp; then told @USAirways has done all it is willing to- which was apologize. #stillnotonmyflight,,2015-02-20 08:28:06 -0800,,
568808528426741760,negative,1.0,Late Flight,0.6733,US Airways,,SandiSandidavid,,0,@USAirways what is happening with flight 1701 from BOS to PHL? Daughter and her fiancée are stuck in BOS!,,2015-02-20 08:24:55 -0800,,
568808397660774401,negative,1.0,Customer Service Issue,1.0,US Airways,,CLChicosky,,0,"@nrhodes85 isn't it funny that @USAirways just apologizes, but doesn't actually take steps 2 go above &amp; beyond for customers? #NotImpressed",,2015-02-20 08:24:24 -0800,,
568807947423375360,negative,1.0,Cancelled Flight,1.0,US Airways,,phlu,,0,"@USAirways 2133. Flight now Cancelled Flightled. Have been rebooked on 2pm flight. If on time take off, I'll have spent 5 extra hours at DCA.",,2015-02-20 08:22:37 -0800,Indianapolis & environs,Eastern Time (US & Canada)
568807901608828928,negative,1.0,Bad Flight,0.6925,US Airways,,xmaspickles,,0,"@USAirways We've been sitting on this plane for almost an hour, waiting for it to be fueled. Shouldn't that have been done b4 we got on????",,2015-02-20 08:22:26 -0800,"Pittsburgh, PA",
568807391484997632,positive,1.0,,,US Airways,,rzlevinson,,0,@USAirways Thank you,,2015-02-20 08:20:24 -0800,,
568806740227166208,negative,1.0,Late Flight,1.0,US Airways,,emilybard,,0,@USAirways can I get a free mimosa to compensate my flight delay (yet again) thx,,2015-02-20 08:17:49 -0800,"Fairfield, Connecticut",Eastern Time (US & Canada)
568806267940048896,positive,1.0,,,US Airways,,fmrtpr1894,,0,@USAirways Reservation agent on the phone did a great job.,,2015-02-20 08:15:56 -0800,"Boston,MA",
568805605432958976,negative,1.0,Can't Tell,0.3374,US Airways,,MelaniePanton,,0,"@USAirways get ur act together, start treating ur passengers w/ kinder, have more sanitized planes. Take a page from @Delta perhaps.",,2015-02-20 08:13:18 -0800,"New York, New York",
568804625257791488,negative,1.0,Lost Luggage,1.0,US Airways,,sydlisterney,,0,@USAirways is a joke. Stop losing my luggage!,,2015-02-20 08:09:25 -0800,babynole'18,Quito
568804534845345792,neutral,1.0,,,US Airways,,nanceebing,,0,@USAirways can I book using some sort of breavement program? I need to get home for my pops funeral,,2015-02-20 08:09:03 -0800,south beach/ LA / NC,Eastern Time (US & Canada)
568803508784275457,negative,1.0,Customer Service Issue,0.6733,US Airways,,DowntownMikeyB,,0,"@USAirways I've been on hold for 35 mins to sort out my reservation out of sync message when trying to check in, what's wrong?!?",,2015-02-20 08:04:59 -0800,,
568803073835077632,neutral,0.6415,,0.0,US Airways,,jmspool,,0,@USAirways Thank you. But I don’t understand. What will you do with my feedback?,,2015-02-20 08:03:15 -0800,"42.635976,-71.164046",Eastern Time (US & Canada)
568802225058926592,negative,1.0,Customer Service Issue,1.0,US Airways,,CLChicosky,,0,"@USAirways has no idea what customer service means.  As the customer, if you mess up my plans, don't treat me like its no big deal!",,2015-02-20 07:59:52 -0800,,
568800165886210048,negative,1.0,Customer Service Issue,1.0,US Airways,,DoctorRedz,,0,@USAirways Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares?,,2015-02-20 07:51:42 -0800,Jamaica,Eastern Time (US & Canada)
568799336097656836,negative,1.0,Flight Booking Problems,0.6703,US Airways,,fmrtpr1894,,0,@USAirways how about a little help for the two gate agents trying to rebook flight 1707?,,2015-02-20 07:48:24 -0800,"Boston,MA",
568796551394549760,negative,1.0,Flight Attendant Complaints,0.3541,US Airways,,YourKindofSalad,,0,@USAirways I respect the stress of a merger but one rep to reschedule/replane 15 ppl who are already Late Flight? #youcandobetter,,2015-02-20 07:37:20 -0800,Cincinnati,Quito
568796449863028736,negative,1.0,Can't Tell,0.6509,US Airways,,mjmena001,,0,"@USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!",,2015-02-20 07:36:56 -0800,West Palm,
568796187299606528,negative,0.6927,Customer Service Issue,0.6927,US Airways,,mjmena001,,0,"@USAirways I fly quite a bit, and it's not difficult to communicate. If agents let people know what's happening, arrangements can be made",,2015-02-20 07:35:53 -0800,West Palm,
568795549211738113,negative,1.0,Customer Service Issue,0.6596,US Airways,,keithlaw,,1,"@USAirways Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased.",,2015-02-20 07:33:21 -0800,Delaware,Arizona
568795462125428736,negative,1.0,Bad Flight,1.0,US Airways,,carrieryan,,0,@USAirways headed to NYC from CLT. Funny to hear all phones ring at once and then the entire plane groan (has happened twice more).,,2015-02-20 07:33:00 -0800,"Charlotte, NC",Eastern Time (US & Canada)
568794464749264896,positive,1.0,,,US Airways,,MHCone,,0,@USAirways made it!!! Send Bloody Mary's to row 27!!!,,2015-02-20 07:29:02 -0800,"QueenCity, USA ",
568793575300796417,neutral,0.6667,,,US Airways,,B_Flight5508,,0,"@USAirways 5223 out of Gainesville, FL",,2015-02-20 07:25:30 -0800,,Eastern Time (US & Canada)
568793221809250304,negative,1.0,Customer Service Issue,1.0,US Airways,,FrancisDeana,,0,@USAirways I already let them know and sent 4 complaints.  Got a call back finally when I was asleep and there is no return call back #,,2015-02-20 07:24:06 -0800,,
568792664931508225,neutral,0.6739,,0.0,US Airways,,jmspool,,0,@USAirways Thank you for valuing my feedback. What will you do with it?,,2015-02-20 07:21:53 -0800,"42.635976,-71.164046",Eastern Time (US & Canada)
568791745925918721,negative,1.0,Late Flight,0.6753,US Airways,,FrancisDeana,,0,@USAirways the flights weren't from this morning... It was 4 flights 2 on Thursday and 2 on Monday which turned into Tuesday,,2015-02-20 07:18:14 -0800,,
568791243800473600,negative,1.0,Customer Service Issue,1.0,US Airways,,DoctorRedz,,0,@USAirways I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. #badservice #mergerdisaster,,2015-02-20 07:16:14 -0800,Jamaica,Eastern Time (US & Canada)
568790903776636928,negative,1.0,Customer Service Issue,1.0,US Airways,,DoctorRedz,,0,@USAirways your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless,,2015-02-20 07:14:53 -0800,Jamaica,Eastern Time (US & Canada)
568790795253186560,negative,1.0,Late Flight,1.0,US Airways,,B_Flight5508,,0,"@USAirways never let's me down, every. Single. Flight. Gets delayed.",,2015-02-20 07:14:27 -0800,,Eastern Time (US & Canada)
568790707470790656,negative,0.6771,Late Flight,0.6771,US Airways,,G_Will_Eye_Am,,0,@USAirways sitting on the ground in Charlotte with no gate or comms for flight deck great happy Friday hope i make my connection,,2015-02-20 07:14:06 -0800,,
568790685723136001,neutral,1.0,,,US Airways,,rzlevinson,,0,@USAirways Done,,2015-02-20 07:14:01 -0800,,
568790282839433216,neutral,0.6266,,,US Airways,,Peter_D_Ahern,,0,@USAirways made it.. Never ran so fast in my life,,2015-02-20 07:12:25 -0800,,
568790015142178816,negative,1.0,longlines,0.6802,US Airways,,mrshoreman,,0,@USAirways I've been standing on a very crowded bus for the past 30 mins for DCA-PIT. HELP! @AmericanAir http://t.co/jasKYPLWt5,,2015-02-20 07:11:21 -0800,"Washington, DC, USA",Atlantic Time (Canada)
568789565483454464,negative,1.0,Cancelled Flight,1.0,US Airways,,keithlaw,,1,"@USAirways Thanks, but you can't. My flight was Cancelled Flightled for ""maintenance"" reasons, and the next available flight was too Late Flight for me.",,2015-02-20 07:09:34 -0800,Delaware,Arizona
568789267180331008,negative,1.0,Cancelled Flight,1.0,US Airways,,nrhodes85,,0,"@USAirways yes, I was rebooked the next day (Weds). Thanks. Just upset that I lost 2 additional work days AND paid for my own hotel. #losing",,2015-02-20 07:08:23 -0800,Dixie State College,Mountain Time (US & Canada)
568789020890812416,neutral,1.0,,,US Airways,,MHCone,,0,@USAirways call Gate D9 in CLT and get me on this flight,,2015-02-20 07:07:24 -0800,"QueenCity, USA ",
568788849440063489,negative,1.0,Can't Tell,0.6942,US Airways,,MelaniePanton,,0,@USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route.,,2015-02-20 07:06:43 -0800,"New York, New York",
568788652995833856,negative,0.6709,Can't Tell,0.6709,US Airways,,MHCone,,0,"@USAirways 835, fix this ASAP",,2015-02-20 07:05:57 -0800,"QueenCity, USA ",
568788141236199424,negative,1.0,Customer Service Issue,1.0,US Airways,,jmspool,,0,"@USAirways No. Just felt that you could do better in making the emails feel a little less of “We don’t care. We’re automated.""",,2015-02-20 07:03:55 -0800,"42.635976,-71.164046",Eastern Time (US & Canada)
568787831436345344,negative,1.0,Cancelled Flight,1.0,US Airways,,christinaliu115,,0,"@USAirways @AmericanAir , you Cancelled Flightled my flight back during the holidays and gave me a refund of $8.51/ticket from PHL to EWR, really?!",,2015-02-20 07:02:41 -0800,"San Francisco, CA",Central Time (US & Canada)
568787210188812289,negative,0.6232,Can't Tell,0.3189,US Airways,,Chrisp2281,,0,@USAirways I'm logged into a Flight Booking Problems. I need to add API before travelling to the states but I cannot see where to do it,,2015-02-20 07:00:13 -0800,"Dublin, Ireland",Casablanca
568786315820470272,positive,1.0,,,US Airways,,rzlevinson,,0,@USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony.  You will help us get to Tel Aviv on time.  #HappyFriday,,2015-02-20 06:56:39 -0800,,
568785504004497408,positive,1.0,,,US Airways,,rzlevinson,,0,@USAirways big thanks to Yvonne Anthony from the Chairman's desk.  Top tier customer service today.  #outstanding #service &amp; #support.,,2015-02-20 06:53:26 -0800,,
568785393358905345,negative,1.0,Bad Flight,1.0,US Airways,,riricesq,,0,@USAirways now the plane is 100 degrees and we are burning up. This is completely illegal.,,2015-02-20 06:52:59 -0800,On a beach,Quito
568783658150191104,negative,0.6774,Can't Tell,0.3441,US Airways,,MHCone,,0,@USAirways are you fucking kidding me??? http://t.co/qjLzrYWFj2,,2015-02-20 06:46:06 -0800,"QueenCity, USA ",
568783455338819584,negative,1.0,Late Flight,1.0,US Airways,,Peter_D_Ahern,,0,@USAirways now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible.,,2015-02-20 06:45:17 -0800,,
568782732358258689,negative,1.0,Late Flight,1.0,US Airways,,jessergauvin,,0,@USAirways what is the damn delay????,,2015-02-20 06:42:25 -0800,Nantucket,Quito
568782673587658752,negative,1.0,Late Flight,0.6645,US Airways,,jessergauvin,,0,@USAirways it would be nice to just pull up to the gate. Still sitting here,,2015-02-20 06:42:11 -0800,Nantucket,Quito
568781642946490368,negative,1.0,Customer Service Issue,0.6545,US Airways,,mjmena001,,0,@usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless.,,2015-02-20 06:38:05 -0800,West Palm,
568781427636092928,negative,1.0,Bad Flight,0.6454,US Airways,,riricesq,,0,@USAirways has completely wasted my work day! Thank you for the bad service and bad Friday!,,2015-02-20 06:37:14 -0800,On a beach,Quito
568780964677201920,negative,1.0,Customer Service Issue,1.0,US Airways,,KarileeD,,0,"@USAirways And also, it's great that you tweet @ complainers, but what about the in-person help when I need it? Robyn F. in Manch = useless.",,2015-02-20 06:35:24 -0800,New Hampshire,Atlantic Time (Canada)
568780741909319680,negative,1.0,Can't Tell,0.6664,US Airways,,KarileeD,,0,.@USAirways You'll be receiving a long &amp; detailed complaint letter soon. Long story short: never flying USAir again.,,2015-02-20 06:34:30 -0800,New Hampshire,Atlantic Time (Canada)
568780675672907776,negative,1.0,Can't Tell,0.3497,US Airways,,mjmena001,,0,"@Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing!",,2015-02-20 06:34:15 -0800,West Palm,
568780228648144896,negative,1.0,Late Flight,1.0,US Airways,,mjmena001,,0,"@Usairways need to learn operations. Sit a plane overnight at #gsp, and not realize there's a mech problem. Then delay flight 3 1/2 hours!",,2015-02-20 06:32:28 -0800,West Palm,
568779311261622272,negative,1.0,Late Flight,1.0,US Airways,,riricesq,,0,"@USAirways that the flight was delayed &amp; closed the doors only to tell us we would not be leaving for an hour and a half. Bad, bad service",,2015-02-20 06:28:49 -0800,On a beach,Quito
568779110710964224,negative,1.0,Late Flight,0.6924,US Airways,,riricesq,,0,@USAirways why would you not give us the option to get off the plane instead of sit on it for an hour and a half when you knew at the gate,,2015-02-20 06:28:02 -0800,On a beach,Quito
568778215671664640,negative,1.0,Bad Flight,0.7012,US Airways,,mwasserman818,,0,@USAirways He overflowed over the armrest and under with legs sprawled. You should refund me I had no Choice. #Grossedout,,2015-02-20 06:24:28 -0800,Flying Giraffe Travel,Pacific Time (US & Canada)
568777504368005120,positive,1.0,,,US Airways,,NicholasBSabin,,0,@USAirways I appreciate your prompt response.,,2015-02-20 06:21:39 -0800,"Wendell, NC",Eastern Time (US & Canada)
568776950665371648,negative,1.0,Flight Attendant Complaints,0.6771,US Airways,,mwasserman818,,0,@USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay for Choice,,2015-02-20 06:19:27 -0800,Flying Giraffe Travel,Pacific Time (US & Canada)
568776831006064640,negative,1.0,Late Flight,0.6629999999999999,US Airways,,riricesq,,0,@USAirways well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on.,,2015-02-20 06:18:58 -0800,On a beach,Quito
568775800599801856,negative,1.0,Late Flight,0.3486,US Airways,,riricesq,,0,@USAirways I did not want to hang out on your plane all day when I am traveling to get work done and turn right back around. Unacceptable,,2015-02-20 06:14:52 -0800,On a beach,Quito
568775493727551488,negative,1.0,Lost Luggage,0.6601,US Airways,,tannapistolis,,0,@USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail,,2015-02-20 06:13:39 -0800,,Eastern Time (US & Canada)
568775413192921088,negative,1.0,Late Flight,0.6835,US Airways,,riricesq,,0,@USAirways this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous,,2015-02-20 06:13:20 -0800,On a beach,Quito
568775265406611456,negative,1.0,Late Flight,0.6942,US Airways,,riricesq,,0,@USAirways we should have been given the option to get off the plane not sit on it for a time longer than our actually flight.,,2015-02-20 06:12:45 -0800,On a beach,Quito
568775146703589376,negative,1.0,Bad Flight,0.7053,US Airways,,riricesq,,0,@USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open.,,2015-02-20 06:12:16 -0800,On a beach,Quito
568774932844261376,neutral,0.6581,,0.0,US Airways,,altadenadad,,0,@USAirways of course weather was a joke 43 beats 5 degrees in PHL! ⛄️☀️,,2015-02-20 06:11:25 -0800,"Haverford, PA & Wilton Manors ",Atlantic Time (Canada)
568774385965932545,negative,1.0,Flight Attendant Complaints,0.6925,US Airways,,mwasserman818,,0,@USAirways  nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay.,,2015-02-20 06:09:15 -0800,Flying Giraffe Travel,Pacific Time (US & Canada)
568774317410009088,negative,1.0,Late Flight,0.7036,US Airways,,riricesq,,0,@USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half.,,2015-02-20 06:08:59 -0800,On a beach,Quito
568773869512761345,positive,1.0,,,US Airways,,altadenadad,,0,@USAirways Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.,,2015-02-20 06:07:12 -0800,"Haverford, PA & Wilton Manors ",Atlantic Time (Canada)
568773776638406656,negative,1.0,Bad Flight,0.3602,US Airways,,riricesq,,0,@USAirways I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight.,,2015-02-20 06:06:50 -0800,On a beach,Quito
568773342053969920,negative,1.0,Late Flight,1.0,US Airways,,riricesq,,0,@USAirways this is so unacceptable. I'm going for the day. Now most of my day will be sitting on your plane. Not to mention there is no air,,2015-02-20 06:05:06 -0800,On a beach,Quito
568772824523001856,negative,1.0,Late Flight,1.0,US Airways,,riricesq,,0,@USAirways is moving the plane to the end of the runway for us to sit on it for an hour and a half. They didn't even let us off.,,2015-02-20 06:03:03 -0800,On a beach,Quito
568770442292551680,negative,1.0,Customer Service Issue,1.0,US Airways,,Andreas_Hirsch,,0,@USAirways hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w US for more than 7 hrs in 4 days,,2015-02-20 05:53:35 -0800,GERMANY,Greenland
568770125114929152,negative,0.6554,Can't Tell,0.3335,US Airways,,altadenadad,,1,@USAirways Plus a US Airways - you need to do something about this! I left Philly to thaw out!!!! http://t.co/pKy7ZhnNRH,,2015-02-20 05:52:19 -0800,"Haverford, PA & Wilton Manors ",Atlantic Time (Canada)
568769725175435264,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,altadenadad,,0,@USAirways ordered a Scotch &amp; water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that????,,2015-02-20 05:50:44 -0800,"Haverford, PA & Wilton Manors ",Atlantic Time (Canada)
568769373122342912,negative,1.0,Late Flight,1.0,US Airways,,collyneliz,,0,"@USAirways yeah, the mark was like a mile back. Also we're an hour Late Flight. So thanks a ton for the great service today.",,2015-02-20 05:49:20 -0800,DC via Louisiana,Eastern Time (US & Canada)
568769216662282240,negative,1.0,Bad Flight,0.3587,US Airways,,altadenadad,,0,@USAirways we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class.,,2015-02-20 05:48:43 -0800,"Haverford, PA & Wilton Manors ",Atlantic Time (Canada)
568769111561527297,negative,0.6932,Bad Flight,0.6932,US Airways,,mwasserman818,,0,"@USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard",,2015-02-20 05:48:18 -0800,Flying Giraffe Travel,Pacific Time (US & Canada)
568768864793681921,negative,1.0,Bad Flight,0.65,US Airways,,altadenadad,,0,@USAirways First class no snack basket was catered so drinks only No preflight drink or coathanging 1st drink service 50 min after take off,,2015-02-20 05:47:19 -0800,"Haverford, PA & Wilton Manors ",Atlantic Time (Canada)
568764059732058112,negative,1.0,Late Flight,0.6923,US Airways,,eteune,,0,"@USAirways you told us last night that there was a ground stop at O'Hare FOUR HOURS AFTER Obama landed, stop blaming someone else",,2015-02-20 05:28:13 -0800,Chicago Area,
568762393083449345,negative,1.0,Late Flight,1.0,US Airways,,BolerChris,,0,@USAirways #428 delayed due to #frozentoilet #medicalissue #mechanicalissue #dispatchissue We've heard it all! #LetsGo,,2015-02-20 05:21:36 -0800,"Knoxville, TN",
568761600359993344,negative,1.0,Flight Attendant Complaints,0.3634,US Airways,,JoanEisenstodt,,0,"@USAirways ""Able""? Does that mean not having private conversations and not helping those w/ luggage that won't fit overhead?",,2015-02-20 05:18:27 -0800,"Washington, DC",Eastern Time (US & Canada)
568760999194591232,neutral,1.0,,,US Airways,,jessergauvin,,0,@USAirways 1826 trying to make a connection to Punta Cana leave PHL at 9:50,,2015-02-20 05:16:03 -0800,Nantucket,Quito
568760866088337409,negative,1.0,Late Flight,1.0,US Airways,,Peter_D_Ahern,,0,@USAirways is the worst. 45 minute delay in Boston. Not weather reLate Flightd. Going to miss our connecting flight. Gassing up the plane issue.,,2015-02-20 05:15:32 -0800,,
568760648135544832,negative,1.0,Late Flight,1.0,US Airways,,jessergauvin,,0,@USAirways is the worst!! Still haven't left.. Everyone missing connections.,,2015-02-20 05:14:40 -0800,Nantucket,Quito
568759575807184896,negative,1.0,Late Flight,1.0,US Airways,,Ekubolage,,0,@USAirways today's flight to Philadelphia.  It's a little disappointing for the unnecessary delays and it's not even snowing in FL.,,2015-02-20 05:10:24 -0800,Orlando,
568759027775225856,negative,1.0,Flight Booking Problems,1.0,US Airways,,kevin_krebs,,0,@USAirways I have been trying to book a flight using my miles for 3 straight days. 210 min on phone - still haven't talked to a human.,,2015-02-20 05:08:13 -0800,"Alexandria, VA",
568753556498604032,neutral,1.0,,,US Airways,,jessergauvin,,0,@USAirways can you help me reroute my trip?,,2015-02-20 04:46:29 -0800,Nantucket,Quito
568751669892268032,negative,1.0,Late Flight,1.0,US Airways,,jessergauvin,,0,@USAirways gonna miss connecting flight.. Delayed flying out of Boston,,2015-02-20 04:38:59 -0800,Nantucket,Quito
568751082547089408,neutral,1.0,,,US Airways,,HeatherCannady,,0,@USAirways @AmericanAir I'm in the #finalstretch to #chairman #execplat #mileagerun for 6k needed any suggestions? #letsgo!,,2015-02-20 04:36:39 -0800,,
568750153315676160,negative,1.0,Customer Service Issue,0.6931,US Airways,,JesseConn,,1,@USAirways on flight 1839 waiting for weight and balance info for the past 30 minutes!!!,,2015-02-20 04:32:58 -0800,,
568749045528842240,positive,1.0,,,US Airways,,tayyylorrrx0,,0,@USAirways thank you for refunding me on my baggage ! really appreciate it,,2015-02-20 04:28:33 -0800,NJ 973 | NC 910,Eastern Time (US & Canada)
568748360599019520,negative,1.0,Late Flight,1.0,US Airways,,jofro3,,0,@USAirways thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes Late Flight.,,2015-02-20 04:25:50 -0800,,Eastern Time (US & Canada)
568748242109927424,positive,1.0,,,US Airways,,pamela_moats,,0,@USAirways @AmericanAir I am so going to miss US Airways.  You always provided great service and NEVER LET ME DOWN.,,2015-02-20 04:25:22 -0800,,
568725291247525888,negative,1.0,Can't Tell,0.6744,US Airways,,RVangutenberg,,0,@USAirways NEVER AGAIN! Worse experience in my life. http://t.co/3dDQq0gQni,,2015-02-20 02:54:10 -0800,Puerto Rico,
568724832898162688,negative,1.0,Cancelled Flight,0.657,US Airways,,joyousb,,0,.@USAirways I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm.,,2015-02-20 02:52:21 -0800,,Eastern Time (US & Canada)
568715209944244224,negative,1.0,Flight Attendant Complaints,0.3571,US Airways,,misskiayona,,2,"@USAirways 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years, but no more!",,2015-02-20 02:14:06 -0800,,
568706442850660352,negative,1.0,Flight Attendant Complaints,0.6742,US Airways,,MeganRSmith83,,0,@USAirways this response doesn't correct the fact that your pilot failed to keep passengers updated,"[51.4713252, -0.4674035]",2015-02-20 01:39:16 -0800,"ÜT: 39.855018,-75.360949",Eastern Time (US & Canada)
568678961229762560,negative,1.0,longlines,0.3353,US Airways,,thecoolbelow,,0,@USAirways been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience!,,2015-02-19 23:50:04 -0800,The South,
568652138915766272,negative,1.0,Late Flight,1.0,US Airways,,BrianKush,,0,"@USAirways it was 1838, almost 5 hours Late Flight due  to mechanical.",,2015-02-19 22:03:29 -0800,,Quito
568650058780041216,negative,1.0,Customer Service Issue,1.0,US Airways,,lj_verde,,0,"@USAirways never flying #USAirways again. Horrible experience, terrible customer service.",,2015-02-19 21:55:13 -0800,DC,Eastern Time (US & Canada)
568646628795666432,neutral,0.7024,,0.0,US Airways,,jmspool,,0,@USAirways Mobile boarding pass email.,,2015-02-19 21:41:35 -0800,"42.635976,-71.164046",Eastern Time (US & Canada)
568644931792687104,positive,0.6987,,,US Airways,,katiesherwood,,0,@USAirways we will...sunday! Just a few days away,,2015-02-19 21:34:51 -0800,"New York, New York",Quito
568644286306242561,neutral,0.6401,,,US Airways,,jrfigo,,0,@USAirways I am following you now,,2015-02-19 21:32:17 -0800,,
568644053522391041,negative,1.0,Cancelled Flight,0.6276,US Airways,,lj_verde,,0,@USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time.,,2015-02-19 21:31:21 -0800,DC,Eastern Time (US & Canada)
568643981258723328,negative,1.0,Late Flight,0.7065,US Airways,,CourtneyEMcCoy,,0,@USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad,,2015-02-19 21:31:04 -0800,Williamson West Virginia,Eastern Time (US & Canada)
568641157724549120,negative,1.0,Late Flight,0.3535,US Airways,,lj_verde,,0,@USAirways Then told to offload because the captain was over hours? This has been a terrible experience.,,2015-02-19 21:19:51 -0800,DC,Eastern Time (US & Canada)
568640966866935808,negative,1.0,Late Flight,1.0,US Airways,,lj_verde,,0,"@USAirways Why were we loaded onto the plane (4 hours Late Flight, mind you), made to sit for 40 minutes",,2015-02-19 21:19:05 -0800,DC,Eastern Time (US & Canada)
568639824145584128,negative,1.0,Bad Flight,1.0,US Airways,,lj_verde,,0,@USAirways why load us on the flight if the captain was over the hours he could fly in one consecutive period? Unacceptable.,,2015-02-19 21:14:33 -0800,DC,Eastern Time (US & Canada)
568638903097421824,negative,1.0,Bad Flight,0.6829,US Airways,,lj_verde,,0,@USAirways offloading the plane?!?!?! This is ridiculous!!!!,,2015-02-19 21:10:53 -0800,DC,Eastern Time (US & Canada)
568638610385158145,positive,0.3491,,0.0,US Airways,,jdbwaffles,,0,"“@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be?” Spring Break !!!",,2015-02-19 21:09:44 -0800,,
568637273945866240,neutral,0.6762,,0.0,US Airways,,lj_verde,,0,@USAirways still just sitting here. nobody has said anything. What's up?,,2015-02-19 21:04:25 -0800,DC,Eastern Time (US & Canada)
568637070207422464,negative,1.0,Customer Service Issue,0.6522,US Airways,,syfialkoff,,0,@USAirways that is actually not true! You can get a seat online after a big hassle. That policy is totally dishonest and misleading. #FAA,,2015-02-19 21:03:36 -0800,,
568635173216133120,positive,1.0,,,US Airways,,masonkesner,,0,@USAirways I will. Thank you for at least tweeting me back:) better than most. 👌,"[0.0, 0.0]",2015-02-19 20:56:04 -0800,"Arkansas, USA",Central Time (US & Canada)
568634603885502464,negative,1.0,Flight Attendant Complaints,0.6288,US Airways,,kayjoooo,,0,@USAirways that seems unlikely without a crew here to board us,,2015-02-19 20:53:48 -0800,,Eastern Time (US & Canada)
568634467587264512,negative,1.0,Customer Service Issue,0.6913,US Airways,,shoethrill,,0,"@USAirways that's incorrect. Four people, last flight of the night, with our bags. #horriblecustomerservice",,2015-02-19 20:53:16 -0800,"11 W Boston St Chandler, AZ",
568634185155358720,positive,1.0,,,US Airways,,jdbwaffles,,0,@USAirways Exicted to be flying with y'all soon !!,,2015-02-19 20:52:09 -0800,,
568633911959363586,neutral,0.6869,,0.0,US Airways,,syfialkoff,,0,@USAirways and that you can choose the same seat for free after clicking 100 buttons.,,2015-02-19 20:51:03 -0800,,
568633802433507329,negative,1.0,Can't Tell,0.6404,US Airways,,syfialkoff,,0,"@USAirways the fact that you are making customers pay $15 to ""choose"" a seat and try to convince them using psychological tricks with colors",,2015-02-19 20:50:37 -0800,,
568633680605945856,negative,1.0,Bad Flight,0.3729,US Airways,,masonkesner,,0,@USAirways I’ll do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/,"[0.0, 0.0]",2015-02-19 20:50:08 -0800,"Arkansas, USA",Central Time (US & Canada)
568632534117908480,negative,0.6809,Bad Flight,0.3404,US Airways,,syfialkoff,,0,@USAirways your new seat assignment service is an embarrassment to airlines and customers worldwide. #shameonyou #usairwayssucks,,2015-02-19 20:45:35 -0800,,
568631538541326336,negative,1.0,Can't Tell,1.0,US Airways,,masonkesner,,0,@USAirways worst experience ever with you guys…see my blog tomorrow on my experience. Maybe you can help make it better.,"[35.2203248, -80.94508344]",2015-02-19 20:41:38 -0800,"Arkansas, USA",Central Time (US & Canada)
568627373027020800,negative,1.0,Late Flight,0.6772,US Airways,,lj_verde,,0,@USAirways now the freezing bus is just doing circles?,,2015-02-19 20:25:04 -0800,DC,Eastern Time (US & Canada)
568627064062009344,negative,1.0,Late Flight,0.3555,US Airways,,Allisonjones704,,0,"@USAirways please explain, I have plenty of time since I'm STRANDED!!",,2015-02-19 20:23:51 -0800,,
568626974278733826,negative,1.0,Late Flight,1.0,US Airways,,brettel,,0,"@USAirways I doubt that, its 11:21p &amp; we r still being held captive on the ground at DCA! A little communication from up front would b nice.","[38.86402742, -77.04855865]",2015-02-19 20:23:29 -0800,Washington DC,Eastern Time (US & Canada)
568626969983750145,negative,1.0,Can't Tell,0.3418,US Airways,,Allisonjones704,,0,@USAirways why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket?,,2015-02-19 20:23:28 -0800,,
568626857576407041,negative,1.0,longlines,0.3587,US Airways,,lj_verde,,0,@USAirways 3935. Sitting on a freezing bus because nobody is in the plane. What is up?,,2015-02-19 20:23:02 -0800,DC,Eastern Time (US & Canada)
568626368373780481,negative,1.0,Customer Service Issue,1.0,US Airways,,Allisonjones704,,0,@USAirways we already spoke to someone several times about the matter and no one is sympathetic or will fly us home early complimentary.,,2015-02-19 20:21:05 -0800,,
568624462863720448,negative,0.7109,Late Flight,0.3609,US Airways,,kayjoooo,,0,@USAirways doesn't want me to get home,,2015-02-19 20:13:31 -0800,,Eastern Time (US & Canada)
568623037962039297,negative,1.0,Flight Booking Problems,0.3671,US Airways,,SuperSpecialK,,0,"@USAirways They don't stand alone for me, I bought tix based on USAir confirmed flight. What good is confirmation if you change it anyway?",,2015-02-19 20:07:51 -0800,Caywood,Pacific Time (US & Canada)
568622478081306624,negative,1.0,Late Flight,0.6733,US Airways,,brettel,,0,"@USAirways DCA-&gt;HPN, u r prof hostage takers.We stood on bus 2 plane for 25 min,now sitting on plane with no mvmt &amp; 1 announcement 4 &gt; hour!","[38.86432211, -77.04913451]",2015-02-19 20:05:37 -0800,Washington DC,Eastern Time (US & Canada)
568620917531623424,negative,0.6818,Late Flight,0.6818,US Airways,,Bowen_Lu,,0,"@USAirways - I bet you don't, but I'm the paying customer here. I know how to check for flight delays, thank you.",,2015-02-19 19:59:25 -0800,,
568620349027323905,negative,1.0,Flight Booking Problems,1.0,US Airways,,Allisonjones704,,0,"@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket.",,2015-02-19 19:57:10 -0800,,
568619699212140544,negative,1.0,Late Flight,0.6545,US Airways,,tyfletch,,0,@USAirways oh great after a 5 hour delay we get to sit on the plane for another hour without it moving.  Flight 1137 has been awful,,2015-02-19 19:54:35 -0800,,
568619609101721601,negative,0.6315,Late Flight,0.3281,US Airways,,Allisonjones704,,0,@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.,,2015-02-19 19:54:13 -0800,,
568619178363478018,negative,1.0,Late Flight,1.0,US Airways,,dave0911,,1,@USAirways never flying with you guys again. Extremely disorganized and too many delays.,,2015-02-19 19:52:31 -0800,Long Island,Eastern Time (US & Canada)
568618649751171072,negative,1.0,Late Flight,0.6705,US Airways,,edgepsychology,,0,"@USAirways my buddies are currently delayed 3.5 hours and counting in DCA on their ways to CAE for a golf week, any compensation? #FlyDelta",,2015-02-19 19:50:25 -0800,"Columbia, SC",Pacific Time (US & Canada)
568617305757728768,negative,1.0,Late Flight,1.0,US Airways,,masonkesner,,0,"@USAirways Flights 890 was the delay, Flight 5136 was my missed connection… Help!","[0.0, 0.0]",2015-02-19 19:45:04 -0800,"Arkansas, USA",Central Time (US & Canada)
568616488766029824,negative,0.6632,Cancelled Flight,0.6632,US Airways,,PrincessJax_,,0,@USAirways the flight that I did not connect to was 1857.,,2015-02-19 19:41:49 -0800,,
568616463407255552,negative,1.0,Customer Service Issue,0.3407,US Airways,,amits_28,,0,@USAirways even when I do simple google search by flight number it tells me which gate so won't be that difficult am sure #disappointed,,2015-02-19 19:41:43 -0800,NY,Indiana (East)
568616190609764354,negative,1.0,Late Flight,0.6667,US Airways,,amits_28,,0,@USAirways yes .not sure how you guys don't know gate is occupied and keep us waiting,,2015-02-19 19:40:38 -0800,NY,Indiana (East)
568615362960293888,negative,1.0,Flight Booking Problems,0.6322,US Airways,,aj8796,,0,"@USAirways Wow! Your miles program is Ripoff,Quick ticket fee 75$ I hope you all end up on unemployment.",,2015-02-19 19:37:21 -0800,,
568609999200477185,negative,1.0,Late Flight,1.0,US Airways,,Bowen_Lu,,0,@USAirways - BOS -&gt; DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs,,2015-02-19 19:16:02 -0800,,
568609430754865152,negative,1.0,Late Flight,1.0,US Airways,,DrJamesPrescott,,0,@USAirways sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect.,,2015-02-19 19:13:47 -0800,tennessee,
568608665072246784,negative,1.0,Can't Tell,1.0,US Airways,,Allisonjones704,,0,@USAirways you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused.,,2015-02-19 19:10:44 -0800,,
568608132731154432,negative,1.0,Can't Tell,1.0,US Airways,,Allisonjones704,,0,@USAirways the least you could do is make up for what you have caused. You are ruining people's memories! You should be ashamed!,,2015-02-19 19:08:37 -0800,,
568607755042484224,negative,1.0,Late Flight,0.6629999999999999,US Airways,,Allisonjones704,,0,"@USAirways 1st a Late Flight plane, then missing flight crew, then maintenance problems, gates switched 4 times. You call this customer service??",,2015-02-19 19:07:07 -0800,,
568607425047240704,negative,1.0,Can't Tell,0.3663,US Airways,,Allisonjones704,,0,"@USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!",,2015-02-19 19:05:49 -0800,,
568607094426996738,negative,1.0,Can't Tell,0.3562,US Airways,,Allisonjones704,,0,"@USAirways we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home.",,2015-02-19 19:04:30 -0800,,
568606704566439936,neutral,1.0,,,US Airways,,Allisonjones704,,0,"@USAirways but it's not their fault, because their policy says they at least got us to our destination. Really?",,2015-02-19 19:02:57 -0800,,
568606238428270594,negative,1.0,Late Flight,0.6813,US Airways,,Allisonjones704,,0,"@USAirways ruined our honeymoon by causing us to miss our international flight, and now we are stranded.",,2015-02-19 19:01:06 -0800,,
568606066155634688,positive,1.0,,,US Airways,,mainerailbaron,,0,@USAirways FA attendant on 4553 PHL to PWM tonight was fab!  An asset to your team.  From 1F. Have a great night team!,,2015-02-19 19:00:25 -0800,"Seat 3A, Always ",Eastern Time (US & Canada)
568605590735294464,negative,0.6867,Bad Flight,0.3441,US Airways,,ChrisPotta,,0,@USAirways thanks for overFlight Booking Problems first class and automatically downgrading my upgrade 3 min before boarding. #ffstatusdontmatter #thenewaa,,2015-02-19 18:58:31 -0800,World Traveler ,Arizona
568605539866976256,positive,1.0,,,US Airways,,ritapitas,,0,@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares!  See you Saturday!,,2015-02-19 18:58:19 -0800,"Farmington Hills, MI",Eastern Time (US & Canada)
568605001666449408,positive,1.0,,,US Airways,,ritapitas,,0,"@USAirways Thank you, @USAirways!  Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir!  Thank you! You won me over!",,2015-02-19 18:56:11 -0800,"Farmington Hills, MI",Eastern Time (US & Canada)
568604735772741632,negative,1.0,Late Flight,0.6596,US Airways,,MeganRSmith83,,0,@USAirways flight 728 from PHL to London has been sitting on the tarmac for 46min w/NO further update from the pilot. what gives???,"[39.8816419, -75.2475867]",2015-02-19 18:55:07 -0800,"ÜT: 39.855018,-75.360949",Eastern Time (US & Canada)
568602309703249921,negative,1.0,Customer Service Issue,0.6659,US Airways,,rodeorose1962,,0,"@USAirways I already HAVE, four times",,2015-02-19 18:45:29 -0800,,
568602156988657664,negative,1.0,Customer Service Issue,0.6308,US Airways,,ImmortalDreamer,,0,"@USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed.",,2015-02-19 18:44:53 -0800,Canada,Atlantic Time (Canada)
568601527591440386,negative,0.6593,Flight Booking Problems,0.3407,US Airways,,Jamayka,,0,@USAirways I submitted refund request b4 1st flight 2 days ago. Is that all I need 2 do?,,2015-02-19 18:42:22 -0800,"Austin, TX",Central Time (US & Canada)
568598882613133314,positive,0.6436,,,US Airways,,dmbatcofc,,0,"@USAirways I know that, thanks. Evaluate further ;-) ... -Chairman",,2015-02-19 18:31:52 -0800,Virginia,Eastern Time (US & Canada)
568598334643916800,negative,1.0,Customer Service Issue,0.7023,US Airways,,rodeorose1962,,0,"@USAirways Seriously??? I have shared my concerns four times already, to NO avail!  Geeeeezzzzz! #frustrated flyer",,2015-02-19 18:29:41 -0800,,
568595632140775424,negative,1.0,Can't Tell,0.3478,US Airways,,dcamp1014,,0,@USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b/c our original connection was 40 min Late Flight. What gives? #PHLtoLAS,,2015-02-19 18:18:57 -0800,"New York, NY",Central Time (US & Canada)
568594726317887488,negative,1.0,Late Flight,1.0,US Airways,,tjchesters,,0,"@USAirways Seriously, flight delay Cinci to Philly due to new ground staff, miss connection to MAN UK and now have to argue for hotel. WTF",,2015-02-19 18:15:21 -0800,Sydney boy in Sheffield,
568594646168948736,negative,1.0,Can't Tell,0.6635,US Airways,,Danlarsonmpls,,0,@USAirways thank you for continuing to be the worst airline out. Didn't need that extra hour of sleep after 29 hours of travel anyway,,2015-02-19 18:15:02 -0800,Twin Cities,
568593538520231936,negative,0.6629,Customer Service Issue,0.3748,US Airways,,rodeorose1962,,0,"@USAirways I guess they only respond to compliments. Sorry, can't think@of even ONE.",,2015-02-19 18:10:38 -0800,,
568592695699976192,negative,1.0,Cancelled Flight,0.3936,US Airways,,rodeorose1962,,0,@USAirways  #USAirways disappoints AGAIN! #Cancelled Flighted flights #Missed appointments #Promised refund is a lie,,2015-02-19 18:07:17 -0800,,
568591324737200128,negative,1.0,Customer Service Issue,1.0,US Airways,,gagan_chahal,,0,@USAirways 45 minutes on hold waiting to speak with an agent !! Come on #USAirways !!! Ridiculous #baggagelost #usairways,,2015-02-19 18:01:50 -0800,Canada,
568588273137754112,negative,1.0,Lost Luggage,1.0,US Airways,,gagan_chahal,,0,"@USAirways unable to locate baggage, this is frustrating. All my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost",,2015-02-19 17:49:42 -0800,Canada,
568583191260483584,negative,1.0,Flight Booking Problems,0.6814,US Airways,,I_Am_ErikaG,,0,"@USAirways I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days.",,2015-02-19 17:29:31 -0800,"On my phone, USA",Mountain Time (US & Canada)
568583014176960513,negative,1.0,Customer Service Issue,1.0,US Airways,,OnlySarah,,0,"@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2/19. (cont) http://t.co/KigfKVXxDQ",,2015-02-19 17:28:48 -0800,"Austin,TX",Central Time (US & Canada)
568576810474201088,positive,1.0,,,US Airways,,niksushka,,0,@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!,,2015-02-19 17:04:09 -0800,"Silver Spring, MD",Central Time (US & Canada)
568576058645188608,negative,0.6632,Late Flight,0.3571,US Airways,,espnthecat,,0,@USAirways problem with flight in Gainesville US Airways  5137 to CLT will miss connecting flight 5547 to IAD. When can I get another flight,,2015-02-19 17:01:10 -0800,"Centreville, VA",Quito
568574989688901632,negative,1.0,Customer Service Issue,1.0,US Airways,,Jamayka,,0,@USAirways still no rep can talk 3 days Late Flightr. U r asking me to checkin to my flight tmrw and my refund is being requested.  Deal w this!!,,2015-02-19 16:56:55 -0800,"Austin, TX",Central Time (US & Canada)
568569972529745920,negative,1.0,Late Flight,1.0,US Airways,,susanhouk,,0,"@USAirways flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on, let us leave!",,2015-02-19 16:36:59 -0800,"Vienna, VA",Eastern Time (US & Canada)
568569906201038848,negative,1.0,Flight Booking Problems,0.6754,US Airways,,I_Am_ErikaG,,0,"@USAirways @AskPayPal When will it be marked ""completed"". I'm scared I'm going to lose my reservation or my money is going to be refunded.",,2015-02-19 16:36:43 -0800,"On my phone, USA",Mountain Time (US & Canada)
568569646389067776,negative,1.0,Flight Booking Problems,1.0,US Airways,,I_Am_ErikaG,,0,"@USAirways @AskPayPal completed. If that's the case then why does it still say ""in progress"" on Paypal's website. I reserved on the 13th.",,2015-02-19 16:35:41 -0800,"On my phone, USA",Mountain Time (US & Canada)
568569324245532672,neutral,1.0,,,US Airways,,I_Am_ErikaG,,0,@USAirways @AskPayPal So I contacted my bank. They took the money out today. I also contacted @USAirways they said my reservation is,,2015-02-19 16:34:25 -0800,"On my phone, USA",Mountain Time (US & Canada)
568564623156211712,negative,1.0,Customer Service Issue,0.6752,US Airways,,ryanwkaiser,,0,"@USAirways Appreciate the calls when flight's delayed, but the recorded msg is tedious &amp; just goes on &amp; on. I vote for texts if practical :)",,2015-02-19 16:15:44 -0800,"Ottawa, Ontario, The Universe",
568564342150598656,negative,1.0,Late Flight,1.0,US Airways,,teitelbaum_jami,,0,@USAirways HORRIBLE communication on delayed flight out of LGA!!!! I got 2 emails in seconds w different delay times!!!! HORRIBLE,,2015-02-19 16:14:37 -0800,"Pittsburgh, PA",
568561924985782272,positive,1.0,,,US Airways,positive,christinachime,,0,@USAirways thank you finally got our bag. Customer services reps were wonderful.,,2015-02-19 16:05:00 -0800,,
568561877699182592,neutral,0.6769,,0.0,US Airways,,sstevenssss,,0,"@USAirways Have a 6:05pm flight out of PHL Sat, 2/21. Snow expected. Are we able to switch to an earlier flight without penalty?",,2015-02-19 16:04:49 -0800,,Eastern Time (US & Canada)
568560130117251072,neutral,0.3451,,0.0,US Airways,,RuelBass,,0,@USAirways we got our bags today. Thanks!,,2015-02-19 15:57:53 -0800,"ÜT: 41.233943,-74.3966664",Eastern Time (US & Canada)
568556953640820736,negative,1.0,Customer Service Issue,0.6177,US Airways,,mdendas,,0,@USAirways 45 min hold time then a hang up by Manager Mike in dividend miles dept. tough to justify sticking with the Us air CC and status.,,2015-02-19 15:45:15 -0800,,Eastern Time (US & Canada)
568553063935557632,negative,0.6374,Can't Tell,0.6374,US Airways,,_HaleyMargaret,,0,@USAirways never fails to disappoint.,,2015-02-19 15:29:48 -0800,"Naples, FL",Quito
568552167122055168,negative,1.0,Flight Booking Problems,0.6746,US Airways,,gprtraveller,,0,@USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow?,,2015-02-19 15:26:14 -0800,,
568552050797068290,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,cmmsft,,0,@UsAirways  your person taking tickets is rude and now we are delayed 4-50 minutes because you overfilled fuel on the plane #500.,,2015-02-19 15:25:46 -0800,Shenanigan Central,Arizona
568550060461408257,negative,1.0,Customer Service Issue,0.3492,US Airways,,malcolm_clement,,0,"@USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now",,2015-02-19 15:17:52 -0800,Seattle,Alaska
568549003626811392,positive,0.6484,,0.0,US Airways,,JackNastyphx,,0,@USAirways flight 437 PHX&gt;ORD.  Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(,,2015-02-19 15:13:40 -0800,,Pacific Time (US & Canada)
568548629432004609,positive,1.0,,,US Airways,,TimothySays,,0,@USAirways I miss you too. Work has taken me out of Philly. I’ve been on flight 1776 from BOS —&gt; PHL so many times I should have a res. seat,,2015-02-19 15:12:11 -0800,"Burlington, MA",Eastern Time (US & Canada)
568544549536198656,neutral,1.0,,,US Airways,,hobbes31,,0,"@USAirways http://t.co/AXRYeIWzh0, vuelo24.es, vuelos24.es sell too cheap MAD-NYC with USAirways. Are they trusted webs or is it a scam?",,2015-02-19 14:55:58 -0800,"Madrid, España",Madrid
568544211370418176,negative,1.0,Customer Service Issue,1.0,US Airways,,KateWells3,,0,@USAirways @AmericanAir Total lack of cust. service for a mom flying solo w. baby. Will not be flying w. Am. Air again!!!,,2015-02-19 14:54:37 -0800,,
568544199072735232,negative,1.0,Bad Flight,0.6296,US Airways,,TimJCarey,,0,@USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether,,2015-02-19 14:54:34 -0800,DC,Central Time (US & Canada)
568542052205666305,negative,0.6931,Damaged Luggage,0.6931,US Airways,,JSardonic20,,0,@USAirways @AmericanAir you know...hockey sticks are expensive. Your baggage handlers shouldn't just be throwing them on the cart.,"[39.8744048, -75.24235009]",2015-02-19 14:46:02 -0800,,
568541965060427776,positive,1.0,,,US Airways,,jodimgocubs,,0,@USAirways no problem.  Things worked out at airport.   Thanks!,,2015-02-19 14:45:42 -0800,,
568541894076026881,neutral,0.6687,,0.0,US Airways,,PrincessJax_,,0,@USAirways any word on whether or not flight 1971 from Seattle to Charlotte will have connections held? Or...,,2015-02-19 14:45:25 -0800,,
568541043106435072,neutral,1.0,,,US Airways,,dmbatcofc,,0,@USAirways please change direct flights from RIC to JFK instead of LGA. Pleeeeease! LGA is the pits.,,2015-02-19 14:42:02 -0800,Virginia,Eastern Time (US & Canada)
568540062306181120,negative,1.0,Flight Booking Problems,0.6702,US Airways,,Andreas_Hirsch,,0,@USAirways i tried it but doesnt help very much and Reservation seems to be overwhelmed with some issues,,2015-02-19 14:38:08 -0800,GERMANY,Greenland
568538553862340608,negative,1.0,Late Flight,0.3618,US Airways,,KnoxHenderson,,0,@USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame..,,2015-02-19 14:32:08 -0800,,Mountain Time (US & Canada)
568538064487735296,neutral,0.6771,,0.0,US Airways,,Andreas_Hirsch,,0,@USAirways Do you have a phone Nbr for Refund Dept ?,,2015-02-19 14:30:12 -0800,GERMANY,Greenland
568535163690287104,neutral,1.0,,,US Airways,,xspike21,,0,@USAirways do you post travel alerts on your website? Traveling to Bdl on Sunday morning.,,2015-02-19 14:18:40 -0800,,Eastern Time (US & Canada)
568534114527113216,positive,0.669,,,US Airways,,haskinsmindy,,0,"@USAirways yes, it's a domestic flight. Thank you!",,2015-02-19 14:14:30 -0800,"Phoenix, AZ, USA",Pacific Time (US & Canada)
568533394402861056,neutral,1.0,,,US Airways,,haskinsmindy,,0,@USAirways can I bring a copy or photo of my baby's birth certificate for the flight? I feel uncomfortable traveling with the real thing.,,2015-02-19 14:11:38 -0800,"Phoenix, AZ, USA",Pacific Time (US & Canada)
568531781835571200,neutral,0.6629999999999999,,,US Airways,,tee_phimu,,0,@USAirways would like to see you do similar in PHL! http://t.co/n9vGe2nPIB,,2015-02-19 14:05:14 -0800,"philadelphia, pa",Eastern Time (US & Canada)
568529856977199104,positive,1.0,,,US Airways,,NYCKMcG,,0,@USAirways thanks! Made it safely! http://t.co/KCqeBEej7S,,2015-02-19 13:57:35 -0800,"Hershey, PA ",
568527941723774976,negative,1.0,Cancelled Flight,0.6735,US Airways,,alex_nieves,,0,@USAirways they say connections are good still...but another reFlight Booking Problems is the last thing I need today,,2015-02-19 13:49:58 -0800,Connecticut,Quito
568527605063757824,negative,1.0,Late Flight,0.3527,US Airways,,bonmotmadison,,0,@USAirways tells me to talk to @AmericanAir about my delayed flights. AA tells me to talk to US. #ihatemergers,,2015-02-19 13:48:38 -0800,"Madison, WI",
568527545097805824,negative,0.6644,Customer Service Issue,0.3428,US Airways,,RichieG99,,0,@USAirways what is the holdup? Should I be looking for another flight?,,2015-02-19 13:48:24 -0800,new yorker stranded in PA,
568526809387544576,negative,1.0,Late Flight,0.6495,US Airways,,brittkarp,,0,@USAirways this is going to take up to an hour--not okay USAir. Not okay. This is ruining everything.,,2015-02-19 13:45:28 -0800,Paradise Falls,Eastern Time (US & Canada)
568526216958857216,negative,0.6579,Late Flight,0.6579,US Airways,,RichieG99,,0,@USAirways 4420 delayed further?,,2015-02-19 13:43:07 -0800,new yorker stranded in PA,
568524186185961473,negative,1.0,Customer Service Issue,1.0,US Airways,,DerekIAm,,0,@USAirways 25+ min. Hung up. Always awful having to call Reservations there.,,2015-02-19 13:35:03 -0800,"Miami, FL",Quito
568523003778084864,negative,1.0,Bad Flight,0.6687,US Airways,,ochsfamily,,0,.@USAirways I guess from now on I should take my chances &amp; keep the $50 for the courtesy free because it seems cabin is always full.,,2015-02-19 13:30:21 -0800,Midwest,Indiana (East)
568522861205266432,negative,1.0,Late Flight,0.7086,US Airways,,VirginiaRmz,,0,@USAirways 4 hours Late Flightr And i lost my conection 😡,,2015-02-19 13:29:47 -0800," Mexico, D.F.",Central Time (US & Canada)
568522744356212738,neutral,1.0,,,US Airways,,nickpasculli,,0,"@USAirways just heard #Monterey airport was closed due to thick fog, any updates",,2015-02-19 13:29:19 -0800,"Monterey County, CA",Arizona
568521303956656128,negative,1.0,longlines,0.6855,US Airways,,DerekIAm,,0,@USAirways over 15min hold on your reservation line. embarrassing. AA Platinum member.,,2015-02-19 13:23:36 -0800,"Miami, FL",Quito
568517827482685440,positive,1.0,,,US Airways,,sherrylweir,,0,"@USAirways - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,",,2015-02-19 13:09:47 -0800,,Quito
568517386795507712,positive,0.6386,,,US Airways,,relaxed137,,0,@USAirways thanks.  If you have another method also that would be nice.  Appears to be a design flaw,,2015-02-19 13:08:02 -0800,Arizona,Arizona
568516267440631808,negative,1.0,Bad Flight,0.3438,US Airways,,relaxed137,,0,@USAirways yes.  Every one of these on every flight is like this.  There needs to be more Velcro or something,,2015-02-19 13:03:35 -0800,Arizona,Arizona
568514794287796224,negative,0.6863,Bad Flight,0.6863,US Airways,,relaxed137,,0,@USAirways please secure the 'footrest' shelf' in business class on A330 airplanes!!! http://t.co/ZL4bVEXmcJ,,2015-02-19 12:57:44 -0800,Arizona,Arizona
568514293441757184,negative,1.0,Late Flight,0.6228,US Airways,,JayOuellette,,0,@USAirways forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay.,,2015-02-19 12:55:44 -0800,"Boston, MA",Eastern Time (US & Canada)
568512284202438656,negative,1.0,Late Flight,0.6987,US Airways,,dbk1866,,0,"@USAirways Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!",,2015-02-19 12:47:45 -0800,The alternate universe,Eastern Time (US & Canada)
568511208011071488,negative,1.0,Bad Flight,0.3422,US Airways,,LeperconRusty,,0,@USAirways FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND,,2015-02-19 12:43:29 -0800,,
568510886324744193,negative,0.66,Flight Booking Problems,0.34,US Airways,,Phil_Sports,,0,@USAirways $75 for that uncertainty? I know u run an account; u don't create policy. But it's an undue penalty for a job req'ing flexibility,,2015-02-19 12:42:12 -0800,"Bristol, CT",Eastern Time (US & Canada)
568509738763169792,neutral,0.6461,,0.0,US Airways,,jodimgocubs,,0,@USAirways is there  anyway to get rebook in help on twitter?,,2015-02-19 12:37:38 -0800,,
568507131902726144,negative,1.0,Customer Service Issue,0.368,US Airways,,smokesuvm,,0,@USAirways why are you letting us go to the runway if there are mechanical problems. #wewantcomps,,2015-02-19 12:27:17 -0800,,
568506804096917504,negative,1.0,Late Flight,0.3439,US Airways,,smokesuvm,,0,@USAirways WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS.,,2015-02-19 12:25:59 -0800,,
568505918540750848,negative,0.6606,Late Flight,0.6606,US Airways,,nickpasculli,,0,@USAirways not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted,,2015-02-19 12:22:27 -0800,"Monterey County, CA",Arizona
568505037833396224,negative,1.0,Customer Service Issue,1.0,US Airways,,lifewelledited,,0,@USAirways I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport,,2015-02-19 12:18:57 -0800,"Lincoln, NE",Central Time (US & Canada)
568505005633880064,negative,1.0,Lost Luggage,1.0,US Airways,,christinachime,,0,@USAirways how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :(,,2015-02-19 12:18:50 -0800,,
568502112457510912,neutral,1.0,,,US Airways,,annieshgupta,,0,"@USAirways wanted to connect to discuss sponsorship opportunities with http://t.co/q6Xedzvhh9, silicon valleys only 10 day film festival","[0.0, 0.0]",2015-02-19 12:07:20 -0800,Pune,Hawaii
568501367754661888,negative,1.0,Flight Attendant Complaints,0.3469,US Airways,,garywerk,,0,"@USAirways @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more",,2015-02-19 12:04:22 -0800,Home sweet Hollywood Home,Pacific Time (US & Canada)
568501293079248896,negative,1.0,Customer Service Issue,0.6759,US Airways,,danielleRwest,,0,"@USAirways I'm not patient. I'm annoyed. If you can't book this travel online, then you shouldn't make people wait on the phone.",,2015-02-19 12:04:05 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
568501242248499201,neutral,0.6596,,,US Airways,,TomFutureforall,,0,@USAirways US airways csr at Phoenix airport fixed the problem,,2015-02-19 12:03:53 -0800,,
568500854082420737,negative,1.0,Late Flight,0.6507,US Airways,,nickpasculli,,0,@USAirways still in yuma waiting for 2702 to go. Looks like I might miss 2696 to MontereyRegionalAirport need options please,,2015-02-19 12:02:20 -0800,"Monterey County, CA",Arizona
568499953041080321,negative,1.0,Can't Tell,0.3512,US Airways,,alan_bledsoe,,0,"“@USAirways: @alan_bledsoe Thanks for your feedback, Alan.” Thx, but  no help as I watch a flt Lve w/open seats and I wait 3hrs for nxt flt",,2015-02-19 11:58:45 -0800,,
568499798099304449,neutral,1.0,,,US Airways,,AlxStevens,,0,@usairways I don't think the US site allows that (unlike http://t.co/etfjqIwUvt). Can I use a US credit if I held on http://t.co/etfjqIwUvt?,,2015-02-19 11:58:08 -0800,"Waynesboro, VA",Eastern Time (US & Canada)
568499384704479233,positive,0.3733,,0.0,US Airways,,nickpasculli,,0,@USAirways lol me too,,2015-02-19 11:56:30 -0800,"Monterey County, CA",Arizona
568497723109974016,negative,1.0,Customer Service Issue,0.6838,US Airways,,weezerandburnie,,0,@USAirways still waiting on a response,,2015-02-19 11:49:54 -0800,Belle MO,
568496915211538436,negative,1.0,Flight Booking Problems,0.6672,US Airways,,AlxStevens,,0,@USAirways - who do I call to use credit fm. prev. cxl tix that can't be rebooked online?Rep I called quoted me $1k higher than the website.,,2015-02-19 11:46:41 -0800,"Waynesboro, VA",Eastern Time (US & Canada)
568496861797076992,negative,1.0,Customer Service Issue,0.6786,US Airways,,JimmyisAble,,1,@USAirways so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. #usairways #mergers,"[29.99562368, -90.24376862]",2015-02-19 11:46:28 -0800,,Hawaii
568496811662581760,neutral,1.0,,,US Airways,,J_0_Y,,0,@USAirways How will I change it?,"[42.95012208, -87.90085158]",2015-02-19 11:46:16 -0800,"Washington, DC",
568496664677363712,negative,0.6804,Can't Tell,0.3441,US Airways,,nickpasculli,,0,@USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat,,2015-02-19 11:45:41 -0800,"Monterey County, CA",Arizona
568494962880475137,neutral,0.682,,0.0,US Airways,,vibhors,,0,@USAirways @AmericanAir when is US Air switching to AA iOS app? AA app is much better.,,2015-02-19 11:38:55 -0800,"Cary, NC",Eastern Time (US & Canada)
568494910405517312,neutral,0.6452,,0.0,US Airways,,alan_bledsoe,,0,"@USAirways a $75 change is ok most of the time but if there r open seats on earlier flt and no chkd bag, why not let someone fly standby?",,2015-02-19 11:38:43 -0800,,
568494466929188864,positive,1.0,,,US Airways,,ColourBasis,,0,"@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!",,2015-02-19 11:36:57 -0800,"National, based in Texas",Central Time (US & Canada)
568494200163074048,positive,0.3796,,0.0,US Airways,,J_0_Y,,0,@USAirways I just think it's weird to have mileage as 666,"[42.95119138, -87.90117857]",2015-02-19 11:35:54 -0800,"Washington, DC",
568492653987418112,neutral,1.0,,,US Airways,,kristenlc,,0,@USAirways flight 1783 CLT to BOS,,2015-02-19 11:29:45 -0800,,Eastern Time (US & Canada)
568492370821562368,negative,1.0,Flight Attendant Complaints,0.635,US Airways,,kristenlc,,0,@USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed.,,2015-02-19 11:28:37 -0800,,Eastern Time (US & Canada)
568492323824381952,negative,1.0,Bad Flight,0.3938,US Airways,,JimmyisAble,,0,@USAirways but you guys switched me and didn't inform me of the chathes,"[29.98442078, -90.25340271]",2015-02-19 11:28:26 -0800,,Hawaii
568492240273874944,negative,1.0,Lost Luggage,0.6747,US Airways,,SLKToday,,0,"@USAirways worst airline ever....left without luggage for 7 days, submit $700 expenses and they offer a refund of $297? #badservice",,2015-02-19 11:28:06 -0800,Manchester,
568491905903939584,negative,1.0,Customer Service Issue,0.6579,US Airways,,jekyllandheid12,,0,"@USAirways your app is bad, and you should feel bad.",,2015-02-19 11:26:47 -0800,"Chicago, IL",Central Time (US & Canada)
568491813528576000,negative,0.6559,Flight Booking Problems,0.3548,US Airways,,kristenlc,,0,@USAirways Still irritated that our well planned and booked return was messed with &amp; with no warning.,,2015-02-19 11:26:25 -0800,,Eastern Time (US & Canada)
568491593512198144,neutral,0.6672,,,US Airways,,jonnycottone,,0,@USAirways Is $99 companion ticket benefit of Premier World MasterCard still limited to USAirways flights or do AA now qualify as well?,,2015-02-19 11:25:32 -0800,"New York, NY",Eastern Time (US & Canada)
568491460250742784,negative,0.6701,Can't Tell,0.6701,US Airways,,TheMikeSindt,,0,@USAirways is probably losing a family of world travelers as customers due to broken processes. @AmericanAir I hope you can fix it,,2015-02-19 11:25:00 -0800,"Scottsdale, AZ",
568491224946098176,neutral,0.3723,,0.0,US Airways,,kristenlc,,0,"@USAirways Only for one flight, though. The 2nd leg my kids are sitting scattered about the aircraft.",,2015-02-19 11:24:04 -0800,,Eastern Time (US & Canada)
568491035564879872,negative,1.0,Late Flight,0.6526,US Airways,,nickpasculli,,0,"@USAirways yes thanks I have never seen anything like this and I come to Yuma all the time, big disappointment. There are 40+ still waiting",,2015-02-19 11:23:19 -0800,"Monterey County, CA",Arizona
568490964173627393,negative,0.6885,Bad Flight,0.3505,US Airways,,EmmaTyrer,,0,@USAirways You will be hearing a lot more from me instead of your feedback when I get back home.,,2015-02-19 11:23:02 -0800,"Liverpool, UK",London
568490899396829186,negative,1.0,Customer Service Issue,0.6508,US Airways,,TheMikeSindt,,0,@USAirways has the most ass backwards process for using credits on flights. even trying to get a hold of customer relations is impossible,,2015-02-19 11:22:47 -0800,"Scottsdale, AZ",
568490860901478400,negative,1.0,Can't Tell,1.0,US Airways,,StopCLTNoise,,0,@USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will.,,2015-02-19 11:22:37 -0800,"Mount Holly, NC, USA",Eastern Time (US & Canada)
568490780203065347,negative,1.0,Customer Service Issue,0.6865,US Airways,,garywerk,,0,@USAirways 5 hour cross country morning flight and you have no food? #BadService,,2015-02-19 11:22:18 -0800,Home sweet Hollywood Home,Pacific Time (US & Canada)
568490703476682752,neutral,1.0,,,US Airways,,OllieRouet,,0,"@USAirways @AmericanAir been with US Airways since 03,  back and forth Gatwick - Charlotte, then LHR. Bit sad nostalgic way.",,2015-02-19 11:22:00 -0800,,Eastern Time (US & Canada)
568487367536996354,negative,0.6531,Cancelled Flight,0.3265,US Airways,,JimmyisAble,,0,@USAirways understood and I am sympathetic. How do I get my $100 back? I shouldn't have to pay especially if YOU switched my flight.,"[29.99894707, -90.27229299]",2015-02-19 11:08:45 -0800,,Hawaii
568486436355346432,negative,1.0,Bad Flight,1.0,US Airways,,kristenlc,,0,@USAirways we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane.,,2015-02-19 11:05:03 -0800,,Eastern Time (US & Canada)
568483559532568576,negative,1.0,Flight Attendant Complaints,0.6688,US Airways,,nickpasculli,,0,@USAirways 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people @AmericanAir exec bene's not honored,,2015-02-19 10:53:37 -0800,"Monterey County, CA",Arizona
568483338257895424,neutral,0.688,,,US Airways,,diansnyder,,0,@USAirways no problem...just funny have a nice day,,2015-02-19 10:52:44 -0800,,Central Time (US & Canada)
568482925177651201,neutral,0.6743,,0.0,US Airways,,diansnyder,,0,@USAirways yes travel is complete flight 5095 from CLT to CAK Feb 18,,2015-02-19 10:51:05 -0800,,Central Time (US & Canada)
568482893913333762,negative,1.0,Cancelled Flight,1.0,US Airways,,EmmaTyrer,,0,@USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy.,,2015-02-19 10:50:58 -0800,"Liverpool, UK",London
568482672789622784,negative,1.0,Late Flight,0.6679,US Airways,,EmmaTyrer,,0,@USAirways a year and every time with US Air something happens. I sat waiting for a re-scheduled flight for 10 hours then to say its,,2015-02-19 10:50:05 -0800,"Liverpool, UK",London
568482472880697345,negative,1.0,Customer Service Issue,0.3516,US Airways,,JimmyisAble,,0,"@USAirways was switched to an American Airlines flight, not by choice, and now I am charged $50 for bags? Thought y'all merged?","[29.98730979, -90.25605983]",2015-02-19 10:49:18 -0800,,Hawaii
568482412990218241,negative,0.6667,Customer Service Issue,0.6667,US Airways,,EmmaTyrer,,0,@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...,,2015-02-19 10:49:03 -0800,"Liverpool, UK",London
568482168021917697,neutral,0.6539,,0.0,US Airways,,mattdole24,,0,@USAirways @OBJ_3 even airlines are scheming to get a follow from OBJ LMAOOO 😂😂😂😂,,2015-02-19 10:48:05 -0800,,Quito
568481998257430530,negative,1.0,Can't Tell,0.3438,US Airways,,EmmaTyrer,,0,@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.,,2015-02-19 10:47:24 -0800,"Liverpool, UK",London
568481836290220033,negative,1.0,Customer Service Issue,0.6957,US Airways,,nickpasculli,,0,@USAirways over an hour now and still no one at the Yuma counter,,2015-02-19 10:46:46 -0800,"Monterey County, CA",Arizona
568481515899908096,neutral,1.0,,,US Airways,,altadenadad,,0,@USAirways can you DM me &amp; add me to the upgrade list for a flt tonight?,,2015-02-19 10:45:29 -0800,"Haverford, PA & Wilton Manors ",Atlantic Time (Canada)
568481179646758913,negative,1.0,longlines,0.6552,US Airways,,nickpasculli,,0,@USAirways now you have over 50 people in line. This is stupid!!! What the heck!,,2015-02-19 10:44:09 -0800,"Monterey County, CA",Arizona
568480476803035137,negative,1.0,longlines,0.6468,US Airways,,nickpasculli,,0,@USAirways some people in line have been waiting 55 minutes for a customer service representative,,2015-02-19 10:41:22 -0800,"Monterey County, CA",Arizona
568480213123919874,negative,1.0,Can't Tell,1.0,US Airways,,ousoonerfanatic,,0,@USAirways @americanair I feel sorry for AA,,2015-02-19 10:40:19 -0800,"Semiahmoo, WA Soonerland",Pacific Time (US & Canada)
568479680229208064,negative,1.0,longlines,1.0,US Airways,,nickpasculli,,0,@USAirways there has been NO one at the Yuma ticket counter for 30 minutes and there are about 30 people in line. Terrible service!!!,,2015-02-19 10:38:12 -0800,"Monterey County, CA",Arizona
568475947617411072,neutral,1.0,,,US Airways,,Darren_howudoin,,0,"“@USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir.  http://t.co/mFMNKmvOTR”RT I look 4ward to that follow back too!",,2015-02-19 10:23:22 -0800,North Carolina/LosAngeles,Eastern Time (US & Canada)
568475305675001857,negative,1.0,Late Flight,0.6438,US Airways,,HammerStahl,,0,@USAirways what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! #flight1797,,2015-02-19 10:20:49 -0800,,Mountain Time (US & Canada)
568474825989054464,neutral,1.0,,,US Airways,,JasonWhitely,,0,"THE END: RT @USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. You should join us: http://t.co/NBpCJCpEW9",,2015-02-19 10:18:54 -0800,Dallas/Fort Worth,Central Time (US & Canada)
568474546275287040,negative,1.0,Late Flight,1.0,US Airways,,EmmaTyrer,,0,"@USAirways Stuck in Philadelphia airport for 32 hours due to ""maintenance"". Dreading my flight back home. Disgusting.",,2015-02-19 10:17:48 -0800,"Liverpool, UK",London
568474189818146816,negative,0.3446,Flight Booking Problems,0.3446,US Airways,,syndscu,,0,@USAirways I'll sincerely regret Dividend miles! Good things coming to an end :(,,2015-02-19 10:16:23 -0800,,
568473401544859648,positive,1.0,,,US Airways,,Suejacken,,0,@USAirways thanks,,2015-02-19 10:13:15 -0800,,Eastern Time (US & Canada)
568472920466411520,neutral,0.6769,,,US Airways,,trixywh,,0,"“@USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. You should join us: http://t.co/WBMHRl3bvl",,2015-02-19 10:11:20 -0800,"Hollywood, CA",Pacific Time (US & Canada)
568472783354773504,negative,1.0,Can't Tell,0.3525,US Airways,,Dflaherty88,,0,@USAirways thanks for telling me my flight was on time when the plane was broken. You're an inferior airline.,,2015-02-19 10:10:47 -0800,"Pittsburgh, PA",Quito
568472775729516544,neutral,0.6729,,0.0,US Airways,,AdamJEstep,,0,"@AlbertBreer just so you know who to complain to ;-) RT @USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir.",,2015-02-19 10:10:46 -0800,Harrisburg,
568472259020648448,neutral,1.0,,,US Airways,,I_AM_Tipton,,0,@USAirways @AmericanAir for frequent flyer miles can we schedule interchangeably and get credit?,,2015-02-19 10:08:42 -0800,,
568472185993629696,negative,1.0,Customer Service Issue,0.6186,US Airways,,eromolizzy,,0,@USAirways I've called to resolve my dividend miles issue for a week to no avail.  Please advise ASAP.,"[40.74609464, -74.00636235]",2015-02-19 10:08:25 -0800,"County of Kings, NYC",Eastern Time (US & Canada)
568471991889612800,negative,1.0,Customer Service Issue,1.0,US Airways,,RPM044,,0,@USAirways they finally answered. They were rude and didn't help me at all.,,2015-02-19 10:07:39 -0800,,
568471539433275393,neutral,0.6221,,,US Airways,,dweber15,,0,"@USAirways @AmericanAir no, don't leave me!!!",,2015-02-19 10:05:51 -0800,,Atlantic Time (Canada)
568469645843279872,positive,1.0,,,US Airways,,cahillwilliamr,,0,"@USAirways #success made flight , please thank the crew of 556 great time recovery",,2015-02-19 09:58:19 -0800,,
568467880481665025,neutral,0.6545,,0.0,US Airways,,danteusa1,,0,"@USAirways I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn",,2015-02-19 09:51:18 -0800,,
568465174702772226,positive,0.3691,,0.0,US Airways,,twitabuggin,,0,@USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!,,2015-02-19 09:40:33 -0800,,Eastern Time (US & Canada)
568464356687679488,neutral,0.6413,,0.0,US Airways,,MDL_LMU,,0,@USAirways is this accurate? Safety guide shown no MP3 player usage during takeoff and landing. http://t.co/Nvk3IrG4KP,,2015-02-19 09:37:18 -0800,"East Coast, US",Eastern Time (US & Canada)
568463569458741248,negative,1.0,Customer Service Issue,1.0,US Airways,,RPM044,,0,@USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful,,2015-02-19 09:34:11 -0800,,
568462805235597312,neutral,1.0,,,US Airways,,Suejacken,,0,"@USAirways  I have a party of 4 booked for a flight in Aug. At 10:05am, how can I find out how much it would cost to change to an earlier fl",,2015-02-19 09:31:08 -0800,,Eastern Time (US & Canada)
568460100970668032,negative,1.0,Late Flight,1.0,US Airways,,CruiseEditor,,0,@USAirways 1917. Still sitting here. Feels badly handled.,,2015-02-19 09:20:24 -0800,U.S.,Eastern Time (US & Canada)
568459150444769281,positive,0.6525,,,US Airways,,aemccollum,,0,@USAirways  Lilly M in SJU check in is fabulous!,,2015-02-19 09:16:37 -0800,,Eastern Time (US & Canada)
568458157703499776,negative,1.0,Customer Service Issue,1.0,US Airways,,dtndtndtndtn,,0,@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god.,,2015-02-19 09:12:40 -0800,Iowa CIty,Central Time (US & Canada)
568457955223453696,negative,1.0,Customer Service Issue,1.0,US Airways,,jetland,,0,@USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience,,2015-02-19 09:11:52 -0800,Twittersphere,Eastern Time (US & Canada)
568457722909368320,positive,0.6436,,,US Airways,,riascott39,,0,@USAirways that's where we are now. Thank you.,,2015-02-19 09:10:57 -0800,,Eastern Time (US & Canada)
568457663123746816,negative,1.0,Customer Service Issue,1.0,US Airways,,bambiweavil,,0,"@USAirways I've been on a music hold for over a hour trying to get my AAdvantage membership merged, can someone please call me ASAP?",,2015-02-19 09:10:42 -0800,"New York, NY | Brooklyn",Eastern Time (US & Canada)
568456310972424192,neutral,0.6808,,0.0,US Airways,,kim_blake,,0,@USAirways flight was full.  1 open middle seat.  Did not want to sit there.  What is your policy?,,2015-02-19 09:05:20 -0800,Tacoma Washington,Pacific Time (US & Canada)
568455524599132160,neutral,0.3469,,0.0,US Airways,,riascott39,,0,@USAirways 657. My daughter Candice and I are together with her baby.,,2015-02-19 09:02:13 -0800,,Eastern Time (US & Canada)
568454321219596289,negative,0.6673,Late Flight,0.6673,US Airways,,RichieG99,,0,"@USAirways sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?",,2015-02-19 08:57:26 -0800,new yorker stranded in PA,
568454157478326272,negative,1.0,Flight Booking Problems,0.69,US Airways,,ScottPaterno,,0,@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often...,,2015-02-19 08:56:47 -0800,Central Pennsylvania,Atlantic Time (Canada)
568454051144339456,negative,1.0,Bad Flight,1.0,US Airways,,theheathmcnasty,,0,@usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings.,,2015-02-19 08:56:21 -0800,Jawjah,Eastern Time (US & Canada)
568451849054851072,positive,1.0,,,US Airways,,JosephPMathews,,0,@USAirways #tbt every day.,,2015-02-19 08:47:36 -0800,San Francisco,Pacific Time (US & Canada)
568451219477250048,negative,0.6898,Late Flight,0.6898,US Airways,,RichieG99,,0,@USAirways what's the issue with flight 4420 from jax being delayed tonight?,,2015-02-19 08:45:06 -0800,new yorker stranded in PA,
568451138221166592,negative,1.0,Cancelled Flight,0.3683,US Airways,,riascott39,,0,@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&amp;frustrated,,2015-02-19 08:44:47 -0800,,Eastern Time (US & Canada)
568450712314753024,neutral,0.3511,,0.0,US Airways,,emc3e17,,0,"@USAirways if you've got room on an earlier flight home, why charge me $75 to get on it? Be the hero!",,2015-02-19 08:43:05 -0800,,Eastern Time (US & Canada)
568449649951907840,neutral,1.0,,,US Airways,,idreamsilvia,,0,@USAirways @CakeNDeath Question is will he and his lady behave...,,2015-02-19 08:38:52 -0800,Philadelphia,Eastern Time (US & Canada)
568449520645906432,positive,1.0,,,US Airways,,CakeNDeath,,0,"@USAirways on the DL, send Ethan some new pants and some ""white revive"" laundry tabs. He's a great guy, good crew, he's just, err, single.",,2015-02-19 08:38:21 -0800,Old City Philly,
568449323895275520,negative,1.0,Late Flight,1.0,US Airways,,akadish,,0,@USAirways any updates on flight 1917 from Philly to LA?  Been sitting at gate for close to 2 hours,,2015-02-19 08:37:34 -0800,"ÜT: 39.041902,-77.099677",
568449223730925571,negative,1.0,Customer Service Issue,0.7021,US Airways,,CaseyLemke,,0,@USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started,,2015-02-19 08:37:10 -0800,Denver,
568447513759522816,positive,0.6742,,0.0,US Airways,,DillardJ32,,0,@USAirways thank you for refunding my bag fee.  I look forward to its return today I hope.,,2015-02-19 08:30:23 -0800,Anoka MN,Central Time (US & Canada)
568447062976524288,negative,1.0,Late Flight,1.0,US Airways,,CruiseEditor,,0,@USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!,,2015-02-19 08:28:35 -0800,U.S.,Eastern Time (US & Canada)
568444203883204608,negative,1.0,Customer Service Issue,0.6333,US Airways,,jodimgocubs,,0,@USAirways  will be stuck in PHX overnight.  Service is getting worse.  Flying southwest from now on.,,2015-02-19 08:17:14 -0800,,
568444091836604416,negative,1.0,Bad Flight,0.34,US Airways,,riascott39,,0,@USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!,,2015-02-19 08:16:47 -0800,,Eastern Time (US & Canada)
568444029257584640,negative,1.0,Late Flight,0.6674,US Airways,,KIDwonder444,,0,@USAirways 😂. Passed frustrated 4 hours ago after being asked to get off the first plane I sat on for an hour.,,2015-02-19 08:16:32 -0800,,
568444017106690048,positive,1.0,,,US Airways,,cahillwilliamr,,0,@USAirways thank you,,2015-02-19 08:16:29 -0800,,
568443870570278912,negative,1.0,Damaged Luggage,0.34299999999999997,US Airways,,jodimgocubs,,0,@USAirways another bad experience today.  Frozen pipes on 597.  Missing connection.,,2015-02-19 08:15:54 -0800,,
568442952176918528,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,RodrigoATCG,,0,"@USAirways of course! ""Yeah, travel has gotten harder. Ask other passengers if they will switch"" it's not the fact, it's the attitude!",,2015-02-19 08:12:15 -0800,"Boston, MA",Eastern Time (US & Canada)
568442492569456640,neutral,0.6853,,,US Airways,,SheilaShela10,,0,@USAirways skys r sunny air is cold I can't wait to get to #CLT,,2015-02-19 08:10:26 -0800, USA,Eastern Time (US & Canada)
568440682584477696,negative,1.0,Customer Service Issue,1.0,US Airways,,CaseyLemke,,0,@USAirways never imagined it would be so hard to SPEND money through US Air. Stubbornly hoping someone will come back to the phone.,,2015-02-19 08:03:14 -0800,Denver,
568440431454736384,negative,1.0,Flight Booking Problems,0.6388,US Airways,,CaseyLemke,,0,@USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min,,2015-02-19 08:02:14 -0800,Denver,
568440004281823233,negative,1.0,Bad Flight,0.6517,US Airways,,riascott39,,0,@USAirways we on on the flight from phf to clt. At the terminal but can't get off plane yet. Need to get on iah flight.,,2015-02-19 08:00:32 -0800,,Eastern Time (US & Canada)
568438860390244353,negative,0.6578,Late Flight,0.6578,US Airways,,cahillwilliamr,,0,@USAirways can we hold two seats for 11:35 flight from PHX to Las 1856 as this delayed flight 556 is not going to arrive on-time,,2015-02-19 07:56:00 -0800,,
568438645591384064,negative,1.0,Bad Flight,0.6505,US Airways,,Jeanne23,,0,@USAirways @AmericanAir I'm a chairman who was in 1st class on both my flights today. System Cancelled Flightled my tickets and kicked me out of 1st.,,2015-02-19 07:55:08 -0800,"Arlington, VA",
568438142673555457,negative,1.0,Customer Service Issue,1.0,US Airways,,KMac0125,,0,@USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff!,,2015-02-19 07:53:08 -0800,Boston,
568436081303158784,positive,0.6554,,0.0,US Airways,,KIDwonder444,,0,@USAirways 1917. Thanks for the 5 hour layover in LA too👍 Icing on the cake. At least your staff was courteous and helpful.. Not #unreal,,2015-02-19 07:44:57 -0800,,
568436010817712128,negative,1.0,Late Flight,0.7182,US Airways,,VirginiaRmz,,1,"@USAirways yeah , I have been expecting The same for 3 hours",,2015-02-19 07:44:40 -0800," Mexico, D.F.",Central Time (US & Canada)
568434509017960449,negative,1.0,Cancelled Flight,1.0,US Airways,,Old_bauer,,0,i wish i was flying @USAirways ... @JetBlue Cancelled Flightled our flights tomorrow and never notified us #FlyUS #Ripoff,,2015-02-19 07:38:42 -0800,,Eastern Time (US & Canada)
568432364717633536,negative,0.6508,Late Flight,0.6508,US Airways,,VirginiaRmz,,0,@USAirways 502 M-phx Im still on The plane waiting And waiting,,2015-02-19 07:30:11 -0800," Mexico, D.F.",Central Time (US & Canada)
568431753272168448,negative,0.6875,Customer Service Issue,0.6875,US Airways,,JeffreyWhitmore,,0,@USAirways I'm trying to merge my freq flyer accts but keep getting an error message and only a machine when calling the # provided. Help!,,2015-02-19 07:27:45 -0800,Washington D.C.,
568428263762214913,negative,0.6854,Late Flight,0.6854,US Airways,,dantedidWHAT,,0,@USAirways our hold up now is the captain that was Late Flight...his bag doesn't fit.,,2015-02-19 07:13:53 -0800,757,Central Time (US & Canada)
568423848732991488,negative,1.0,Customer Service Issue,0.3663,US Airways,,Heartliss,,0,@USAirways that's it?!?!?,,2015-02-19 06:56:20 -0800,Here. There. Everywhere. ,Quito
568423588077936640,positive,0.6931,,0.0,US Airways,,CakeNDeath,,0,@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! 😀,"[35.2204278, -80.94281752]",2015-02-19 06:55:18 -0800,Old City Philly,
568422454609219584,negative,1.0,Flight Attendant Complaints,0.3626,US Airways,,Heartliss,,0,@USAirways they had to turn the seat cushions over and clean the area. Please explain this issue?,,2015-02-19 06:50:48 -0800,Here. There. Everywhere. ,Quito
568422177571258368,negative,1.0,Customer Service Issue,0.6795,US Airways,,Heartliss,,0,"@USAirways My booked seat ended up being the last row which was labeled ""do no occupy"" had to play musical chairs for 30 mins. Unacceptable",,2015-02-19 06:49:42 -0800,Here. There. Everywhere. ,Quito
568417913914441728,negative,0.6632,Customer Service Issue,0.3368,US Airways,,HirasmusBidragi,,0,@USAirways phone support rebooked but orig flt was Late Flight. Made it!,,2015-02-19 06:32:46 -0800,Scruffyville,
568417751854931968,positive,1.0,,,US Airways,,HirasmusBidragi,,0,@USAirways KUDOS to your phone support and Charlotte gate staff!,,2015-02-19 06:32:07 -0800,Scruffyville,
568416602728890370,negative,0.6768,Can't Tell,0.3536,US Airways,,chrisacoote,,0,@USAirways let's say it's directly correLate Flightd to the chance of a replacement case. I know which would cost the airline less!,,2015-02-19 06:27:33 -0800,"West London, UK",
568414700326797312,negative,0.6333,Late Flight,0.3222,US Airways,,cahillwilliamr,,0,@USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt,,2015-02-19 06:19:59 -0800,,
568411114448523264,negative,1.0,Late Flight,0.3483,US Airways,,HirasmusBidragi,,0,@USAirways @HirasmusBidragi will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883),,2015-02-19 06:05:44 -0800,Scruffyville,
568410282298621952,negative,1.0,Damaged Luggage,0.6868,US Airways,,chrisacoote,,0,"@USAirways I thought about moving a lot of business over too, but first impressions count.. Glad it was miles and not cash.",,2015-02-19 06:02:26 -0800,"West London, UK",
568409651466899457,neutral,1.0,,,US Airways,,cahillwilliamr,,0,@USAirways any chance of making #561?,,2015-02-19 05:59:56 -0800,,
568408074161160192,negative,1.0,Late Flight,1.0,US Airways,,cahillwilliamr,,0,@USAirways on flight # 556 delayed#connection help for flight # 561 # help via email,,2015-02-19 05:53:40 -0800,,
568405950958333952,negative,1.0,Customer Service Issue,1.0,US Airways,,princessjenine,,0,@usairways hey just letting you know you're the worst fucking service I've ever used thanks for nothing,,2015-02-19 05:45:13 -0800,wonderland,Atlantic Time (Canada)
568402562107498497,neutral,1.0,,,US Airways,,AntrimLens,,1,"@USAirways Flight US 723 from @DublinAirport to @PHLAirport passing over @LoveLoughNeagh at 20,000 ft this morning. http://t.co/FRd0cAy6DA",,2015-02-19 05:31:45 -0800,Loch nEathach Co Aontroim,Dublin
568398620686467072,neutral,1.0,,,US Airways,,NovaCat91,,0,@USAirways OK she is worried that something is wrong with the flight - #1870 - and should she consider flying earlier,,2015-02-19 05:16:06 -0800,"40.0587, -75.3659",Eastern Time (US & Canada)
568397140977979392,negative,1.0,Customer Service Issue,1.0,US Airways,,NovaCat91,,0,@USAirways [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise.,,2015-02-19 05:10:13 -0800,"40.0587, -75.3659",Eastern Time (US & Canada)
568396913726382080,negative,1.0,Can't Tell,0.6404,US Airways,,NovaCat91,,0,"@USAirways my wife is trying to check in for a flight tonight out of RSW...website not allowing, saying must go to airport... [Part 1 of 2]",,2015-02-19 05:09:19 -0800,"40.0587, -75.3659",Eastern Time (US & Canada)
568394432900431872,negative,1.0,Flight Booking Problems,0.3548,US Airways,,illegalholland,,0,@USAirways lol thanks to you we had to switch to American http://t.co/Sl6BDRXfN8,,2015-02-19 04:59:27 -0800,,Eastern Time (US & Canada)
568388846125223936,negative,1.0,Can't Tell,0.6694,US Airways,,HirasmusBidragi,,0,@USAirways 'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...?,,2015-02-19 04:37:15 -0800,Scruffyville,
568388625689235456,neutral,0.6714,,0.0,US Airways,,TomFutureforall,,0,@USAirways good ideas...she is traveling today...at airport.  Need to petition faa regarding silly 24 name change rule.,,2015-02-19 04:36:23 -0800,,
568388037484220416,neutral,0.7083,,0.0,US Airways,,TomFutureforall,,0,"@USAirways res went under her maiden name...married 50...no docs with maiden name.  Hence, problem.",,2015-02-19 04:34:02 -0800,,
568387549867036672,negative,1.0,Customer Service Issue,0.3499,US Airways,,TomFutureforall,,0,@USAirways just called reservations.  Cannot change just able to put note on res.  Problem is tsa...,,2015-02-19 04:32:06 -0800,,
568387111931527168,negative,0.6527,Late Flight,0.6527,US Airways,,HirasmusBidragi,,0,"@USAirways I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me?",,2015-02-19 04:30:22 -0800,Scruffyville,
568386094875738113,negative,1.0,Late Flight,1.0,US Airways,,CakeNDeath,,0,@USAirways plz plz plz hold 4438 to EYW. The 810 PHL &gt;CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239,,2015-02-19 04:26:19 -0800,Old City Philly,
568386017037672448,neutral,0.3421,,0.0,US Airways,,TomFutureforall,,0,"@USAirways btw, not upset at usaiways, promise.",,2015-02-19 04:26:01 -0800,,
568384147464568834,negative,1.0,Can't Tell,1.0,US Airways,,illegalholland,,0,@USAirways i hate you,,2015-02-19 04:18:35 -0800,,Eastern Time (US & Canada)
568384143379156993,negative,0.6365,Customer Service Issue,0.3377,US Airways,,TomFutureforall,,0,"@USAirways it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems.  Yes, understand non transferable",,2015-02-19 04:18:34 -0800,,
568383500530769920,negative,1.0,Can't Tell,0.7149,US Airways,,TomFutureforall,,0,@USAirways understood and so does us airways.  Getting through tsa is the problem,,2015-02-19 04:16:01 -0800,,
568382790506389504,negative,0.6778,Bad Flight,0.6778,US Airways,,kim_blake,,0,@USAirways I paid for my seat.  I expect to be able to use my full seat,,2015-02-19 04:13:11 -0800,Tacoma Washington,Pacific Time (US & Canada)
568382196081229824,negative,0.6631,Bad Flight,0.6631,US Airways,,kim_blake,,0,"@USAirways if a passenger is to large to put down the armrest and now is using part of my seat, what is my recourse?  #nothappy",,2015-02-19 04:10:50 -0800,Tacoma Washington,Pacific Time (US & Canada)
568378076955938816,negative,1.0,Flight Booking Problems,1.0,US Airways,,BurntTurkey69,,0,@USAirways so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. #ripoff,,2015-02-19 03:54:28 -0800,Florida ,
568374422136070144,negative,1.0,Flight Attendant Complaints,0.6522,US Airways,,scm1133,,0,"@USAirways the gate agent said ""it's booked in full. Sorry"" I had a ticket with a 1st class seat. I will call customer service when I land.",,2015-02-19 03:39:56 -0800,,London
568373807414714369,negative,1.0,Customer Service Issue,1.0,US Airways,,ProActivePT,,0,"@USAirways Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!",,2015-02-19 03:37:30 -0800,New York/N. Carolina,Eastern Time (US & Canada)
568373623737556992,neutral,0.6667,,0.0,US Airways,,TomFutureforall,,0,@USAirways can they change to correct last name? Did via reservations already but said can't change ticket name..,,2015-02-19 03:36:46 -0800,,
568372767810125825,negative,1.0,Can't Tell,1.0,US Airways,,emmahhjo,,0,@USAirways you're the only airline that's not open sooner. It's not a confidence booster.,,2015-02-19 03:33:22 -0800,,Central Time (US & Canada)
568364074427420672,negative,1.0,Customer Service Issue,0.6275,US Airways,,scm1133,,1,@USAirways checked in last night @ airport by supervisor w boarding pass for 1A - boarding today seat changed to 7F. How does that happen?,,2015-02-19 02:58:49 -0800,,London
568361346464497664,negative,1.0,Flight Booking Problems,0.6444,US Airways,,TomFutureforall,,0,@USAirways new problem...had wrong last name on reservation which is airways fixed. New can't get through TSA,,2015-02-19 02:47:59 -0800,,
568360334609612801,negative,0.6612,Flight Booking Problems,0.3692,US Airways,,TomFutureforall,,0,@USAirways cardholder is flying.  We both have us airways and advantage cards which is more frustrating.,,2015-02-19 02:43:58 -0800,,
568356849189150721,neutral,0.6923,,0.0,US Airways,,TomFutureforall,,0,@USAirways I received a brochure in the mail touting all the benefits of the advantage card with usa now merged...baggage included,,2015-02-19 02:30:07 -0800,,
568354818344923136,neutral,1.0,,,US Airways,,TomFutureforall,,0,"@USAirways if I paid for ticket with advantage world executive card, do I pay baggage fees when flying us airways? Wife traveling now",,2015-02-19 02:22:02 -0800,,
568341364951388160,negative,1.0,Customer Service Issue,1.0,US Airways,,LE2BIGDAVE,,0,@USAirways this has been the worst trip with little to no customer service,,2015-02-19 01:28:35 -0800,where ever i lay my hat,London
568298773941755904,negative,1.0,Flight Attendant Complaints,0.6771,US Airways,,ncuccia,,0,@USAirways testing my patience this evening (or shall I say morning?). We waited an hour at the gate for you to find a gate agent.  130am,,2015-02-18 22:39:20 -0800,,Quito
568289529561518080,negative,1.0,Customer Service Issue,0.6443,US Airways,,faye_nds,,0,"@USAirways flying from Manchester international to Philadelphia and getting emails about delays, no information about connecting flights..",,2015-02-18 22:02:36 -0800,"Merano, Italy ",London
568284538914385920,negative,0.6699,Can't Tell,0.6699,US Airways,,KBStrauss,,0,"@USAirways thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account..  a long, incredibly frustrating day",,2015-02-18 21:42:46 -0800,New York City,Eastern Time (US & Canada)
568282478076669952,negative,1.0,Customer Service Issue,0.6739,US Airways,,Gregg_Silver,,0,"@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself",,2015-02-18 21:34:35 -0800,,Quito
568276831134191618,negative,1.0,Customer Service Issue,1.0,US Airways,,Gregg_Silver,,0,@USAirways I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place #help,,2015-02-18 21:12:09 -0800,,Quito
568274949275824128,negative,1.0,Customer Service Issue,0.6642,US Airways,,ContentFac,,0,"@USAirways Been dealing w/ @americanair to solve the probs your team created. Your Manch, NH staff is clearly your C-team, btw. #NotEvenJV",,2015-02-18 21:04:40 -0800,"Pittsburgh, PA",Eastern Time (US & Canada)
568273310347165696,positive,0.6802,,,US Airways,,CaraModisett,,0,@USAirways Will do :),,2015-02-18 20:58:09 -0800,"Memphis, Tennessee",Central Time (US & Canada)
568272139075387392,negative,1.0,Customer Service Issue,0.3621,US Airways,,jennieeng,,0,@USAirways Unfortunately I doubt that the consistently subpar service will improve with the @AmericanAir merger. #USAirways,,2015-02-18 20:53:30 -0800,I'm a 917 girl.,Eastern Time (US & Canada)
568265355115814913,positive,0.6472,,0.0,US Airways,,RuelBass,,0,@USAirways thank you. We filled out a claim and hope to have the bags tomorrow.,,2015-02-18 20:26:33 -0800,"ÜT: 41.233943,-74.3966664",Eastern Time (US & Canada)
568265016253628416,negative,1.0,Lost Luggage,0.6437,US Airways,,scheds14,,0,"@USAirways I didn't Cancelled Flight my flight, you did. Than you loved me to another flight and forgot my bags",,2015-02-18 20:25:12 -0800,"Phoenix, AZ",
568259618884993024,positive,1.0,,,US Airways,,schenkeytown,,0,@USAirways - done :),,2015-02-18 20:03:45 -0800,,Arizona
568258726668443648,negative,1.0,Customer Service Issue,1.0,US Airways,,bhardwaj_j,,0,@USAirways : i was told my ticket expired but  i never recvd any notice  before it expired .This sucks.i paid 40k miles &amp; $125 for the tckt,,2015-02-18 20:00:12 -0800,,
568258333649604608,positive,1.0,,,US Airways,,dianalovesdave,,0,"@USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. ""Greetings from the pointy end of the airplane"" haha thanks!",,2015-02-18 19:58:39 -0800,"Born in NY, living in PA ",Eastern Time (US & Canada)
568258093051727873,neutral,1.0,,,US Airways,,Gregg_Silver,,0,@USAirways just noticed that I don't believe I saw a confirmation for a flight I bought a few weeks ago. Def paid though. #help #resend?,,2015-02-18 19:57:41 -0800,,Quito
568258075431477248,negative,1.0,Customer Service Issue,1.0,US Airways,,tannapistolis,,0,@USAirways worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude &amp; unacceptable #fail,,2015-02-18 19:57:37 -0800,,Eastern Time (US & Canada)
568257392195936259,neutral,0.6421,,,US Airways,,tmiw,,0,@USAirways any plans to support #ApplePay on board? I have the USAirways MC and it would be nice to still use it if I forget the card.,,2015-02-18 19:54:54 -0800,"San Diego, CA",Pacific Time (US & Canada)
568256282668302337,neutral,0.3655,,0.0,US Airways,,f0ll0wer99,,0,@USAirways got through on the phone. usair Cancelled Flightled her return flights because she missed a flight on her way out. they took care of it,,2015-02-18 19:50:30 -0800,,Central Time (US & Canada)
568255924130983936,negative,1.0,Customer Service Issue,0.3616,US Airways,,KBStrauss,,0,@USAirways I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min,,2015-02-18 19:49:04 -0800,New York City,Eastern Time (US & Canada)
568255867751165952,negative,1.0,Late Flight,0.6826,US Airways,,cnichols9,,0,@USAirways 3 delays 2 Cancelled Flightlations a double layover and 72 hours Late Flightr....could I at least get extra dividend miles?,,2015-02-18 19:48:51 -0800,Georgia,
568255534941544448,neutral,1.0,,,US Airways,,AnnetteNaif,,0,“@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM your confirmation code so we can forward your kind words.” sent,,2015-02-18 19:47:31 -0800,New York & Worldwide,Eastern Time (US & Canada)
568252192592769025,negative,1.0,Cancelled Flight,0.6667,US Airways,,scheds14,,0,@USAirways I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5,,2015-02-18 19:34:14 -0800,"Phoenix, AZ",
568251315220041728,negative,1.0,Late Flight,0.6832,US Airways,,Hannah01486019,,0,"@USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight.",,2015-02-18 19:30:45 -0800,"Washington, DC",Eastern Time (US & Canada)
568250311455981570,negative,1.0,Can't Tell,0.6617,US Airways,,terryheubert,,0,@USAirways #flight4592 LET US OFF THIS PLANE!!!  please go to a gate.  This is absurd.,,2015-02-18 19:26:46 -0800,The District of Columbia,Eastern Time (US & Canada)
568248151368269824,neutral,0.6543,,0.0,US Airways,,bobbyisaacson,,0,@USAirways will I get the full amount credited to my account for US Airways credit?,,2015-02-18 19:18:11 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568248102018285570,negative,1.0,Lost Luggage,1.0,US Airways,,DillardJ32,,0,@USAirways @AmericanAir 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported.,,2015-02-18 19:17:59 -0800,Anoka MN,Central Time (US & Canada)
568247480023961600,negative,1.0,Lost Luggage,1.0,US Airways,,RuelBass,,0,@USAirways lost our luggage. #yay,,2015-02-18 19:15:31 -0800,"ÜT: 41.233943,-74.3966664",Eastern Time (US & Canada)
568246970126438400,neutral,1.0,,,US Airways,,RebeccaHaber,,0,@USAirways I found a flight I want on @CheapOair. Is my @AmericanAir AA Advantage # applicable to earn miles on it since you're merging?,"[33.79727578, -117.85043081]",2015-02-18 19:13:29 -0800,NY/SoCal ,Pacific Time (US & Canada)
568246736222879744,negative,1.0,longlines,1.0,US Airways,,vallie_grl,,0,@USAirways really frustrating to be endlessly waiting at PHL for a ground crew to taxi us in at 10pm at night. Why is this taking so long?!,,2015-02-18 19:12:34 -0800,,Atlantic Time (Canada)
568245800788221953,negative,0.6447,Bad Flight,0.3368,US Airways,,AYoungWVU,,0,@USAirways Thanks for calling me about my 10:00p redirected flight at 10:07p. #SmoothOperation,,2015-02-18 19:08:51 -0800,"Scott Depot, WV",
568245558919503872,negative,1.0,Customer Service Issue,1.0,US Airways,,bhardwaj_j,,0,@USAirways : its just a very bad customer service experience// can you help,,2015-02-18 19:07:53 -0800,,
568245429491654656,negative,1.0,Customer Service Issue,0.6701,US Airways,,bhardwaj_j,,0,"@USAirways : i have been trying to reach dividend miles  to extend my ticket for last 3 days , 20 + calls and i get a message to call back",,2015-02-18 19:07:22 -0800,,
568244508837736449,neutral,1.0,,,US Airways,,KBStrauss,,0,@USAirways really!??,,2015-02-18 19:03:43 -0800,New York City,Eastern Time (US & Canada)
568244413031448577,negative,1.0,Late Flight,0.6733,US Airways,,KBStrauss,,0,@USAirways how does an airline misplace an airline attendant?!! been at Reagan airport since 1pm10:15 to Cincy is delayed trying to find her,,2015-02-18 19:03:20 -0800,New York City,Eastern Time (US & Canada)
568244094583107585,negative,1.0,Flight Booking Problems,0.3539,US Airways,,mma718,,0,@USAirways My flight finally arrived in Charlotte.  They booked my luggage thru to lga but no room on flight for me.  What a mess,,2015-02-18 19:02:04 -0800,"Queens, New York",
568243079003529216,negative,1.0,Lost Luggage,0.6801,US Airways,,scheds14,,0,"@USAirways been on hold for over an hour, still don't know where my bags are, won't refund me my flight?!?! It wasn't weather!!",,2015-02-18 18:58:02 -0800,"Phoenix, AZ",
568242359928037377,negative,1.0,Can't Tell,0.6625,US Airways,,od2be2003,,0,@USAirways no your not!,,2015-02-18 18:55:10 -0800,"Dallas, TX",Eastern Time (US & Canada)
568241989453393920,negative,1.0,Can't Tell,0.3565,US Airways,,f0ll0wer99,,0,@USAirways My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled,,2015-02-18 18:53:42 -0800,,Central Time (US & Canada)
568239978276360192,positive,1.0,,,US Airways,,dream_weaver96,,0,@USAirways thank you for fixing my 5 hour delay.,"[35.22209167, -80.95237732]",2015-02-18 18:45:42 -0800,Murfreesboro- Memphis  ,Central Time (US & Canada)
568238605036064768,negative,1.0,Customer Service Issue,0.6838,US Airways,,iamlisa222,,0,@USAirways yup 1:34 minutes was my limit of waiting on hold so thanks for nothing,,2015-02-18 18:40:15 -0800,Wisconsin,Central Time (US & Canada)
568236763128463361,negative,1.0,Customer Service Issue,1.0,US Airways,,iamlisa222,,0,@USAirways this is more than having patience. This is not acceptable. http://t.co/N7pSuEJDC8,,2015-02-18 18:32:56 -0800,Wisconsin,Central Time (US & Canada)
568235890205532160,neutral,1.0,,,US Airways,,cakurth,,0,@USAirways please follow me so I can DM you about something,,2015-02-18 18:29:28 -0800,,Quito
568234992557527040,positive,1.0,,,US Airways,,MarisaCavanaugh,,0,@usairways 4 flights in 48hrs &amp; I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :),,2015-02-18 18:25:54 -0800,NYC,Eastern Time (US & Canada)
568234162638999552,positive,1.0,,,US Airways,,CAVHkraMriA,,0,@USAirways landed safely everything worked out.,,2015-02-18 18:22:36 -0800,,Eastern Time (US & Canada)
568232802749161472,negative,1.0,Customer Service Issue,1.0,US Airways,,iamlisa222,,0,@USAirways can you explain why I am on hold over an hour .Other than I'm dumb and should be using a different airline #wth,,2015-02-18 18:17:12 -0800,Wisconsin,Central Time (US & Canada)
568231913040814080,negative,1.0,Can't Tell,0.3608,US Airways,,ClareGannon,,0,@USAirways you used to have an evening flight DCA-DSM and an early AM return. Now it's middle of the work day for both. Inconvenient.,,2015-02-18 18:13:39 -0800,,Eastern Time (US & Canada)
568230023251042304,negative,1.0,Late Flight,1.0,US Airways,,dream_weaver96,,0,@USAirways delays to the max,"[35.22476994, -80.93932077]",2015-02-18 18:06:09 -0800,Murfreesboro- Memphis  ,Central Time (US & Canada)
568229427286405121,positive,0.6891,,,US Airways,,dMORE14,,0,@USAirways on Sunday! Can't wait! See you then,,2015-02-18 18:03:47 -0800,chu,Quito
568229143860658176,negative,1.0,Customer Service Issue,1.0,US Airways,,iamlisa222,,0,@USAirways well this is #nofun #nocustomerservice #onhold trying to make #reservations #nothappy http://t.co/m7MMq2f5FA,,2015-02-18 18:02:39 -0800,Wisconsin,Central Time (US & Canada)
568228746697814016,negative,1.0,Late Flight,0.6702,US Airways,,MendezJenn,,0,@USAirways it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far,,2015-02-18 18:01:05 -0800,,
568228614275260416,negative,1.0,Customer Service Issue,1.0,US Airways,,tlbelote,,0,"@USAirways attempting ckin for flight on 2/19 all day, site unable to retrieve details.  Called twice and disconnected.",,2015-02-18 18:00:33 -0800,,Quito
568226977070632960,negative,1.0,Customer Service Issue,1.0,US Airways,,drb1125,,0,@USAirways Emailed them a week ago and still nothing...,,2015-02-18 17:54:03 -0800,,
568225166527991808,negative,0.7012,Customer Service Issue,0.3719,US Airways,,sara_regis19,,0,@USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help!,,2015-02-18 17:46:51 -0800,Puerto Rico ,
568224769872502784,negative,1.0,Customer Service Issue,1.0,US Airways,,BokaLaBoca,,0,@USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE,"[0.0, 0.0]",2015-02-18 17:45:16 -0800,,Pacific Time (US & Canada)
568223950926446593,negative,1.0,longlines,0.3363,US Airways,,MendezJenn,,0,@USAirways still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenLate Flightr,,2015-02-18 17:42:01 -0800,,
568223612802637824,negative,0.6859,Late Flight,0.6859,US Airways,,TravisAJB,,0,@USAirways is the real MVP for holding up the flight connecting Philly to Tampa.,,2015-02-18 17:40:41 -0800,,Quito
568223380375076864,positive,1.0,,,US Airways,,LayneHillesland,,0,@USAirways finally rectified my flight situation! Thanks again,,2015-02-18 17:39:45 -0800,,
568222090769379328,neutral,1.0,,,US Airways,,bobbyisaacson,,0,@USAirways so what is the  difference between Cancelled Flighting and reFlight Booking Problems - will that help me avoid a change fee?,,2015-02-18 17:34:38 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568221761898209280,positive,1.0,,,US Airways,,bryanjholmes,,0,@USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything,,2015-02-18 17:33:19 -0800,"dublin, ohio",Quito
568220625648672768,negative,1.0,Cancelled Flight,1.0,US Airways,,dmorgancu,,0,@USAirways you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min Cancelled Flightled flights. #Done,"[35.22447828, -80.93940943]",2015-02-18 17:28:48 -0800,"Clemson, SC",Central Time (US & Canada)
568220033299542016,negative,1.0,Lost Luggage,1.0,US Airways,,tannapistolis,,0,@USAirways I have been doing that all day. Can't find my bag anywhere bc they're saying it was never scanned &amp; technically never left LAX.,,2015-02-18 17:26:27 -0800,,Eastern Time (US & Canada)
568219901359460353,negative,1.0,Late Flight,0.6729999999999999,US Airways,,MendezJenn,,0,@USAirways why no ground crew at DCA when we're already Late Flight arriving #evenLate Flightr,,2015-02-18 17:25:56 -0800,,
568218884060241920,negative,1.0,Lost Luggage,1.0,US Airways,,scheds14,,0,@USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here,,2015-02-18 17:21:53 -0800,"Phoenix, AZ",
568218389619077121,positive,1.0,,,US Airways,,billgunger,,0,@USAirways ice cream up front! Solid,,2015-02-18 17:19:55 -0800,,EST
568217681838641152,positive,1.0,,,US Airways,,statepkt,,0,@USAirways shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout,,2015-02-18 17:17:06 -0800,,Eastern Time (US & Canada)
568216602866376704,negative,1.0,Lost Luggage,1.0,US Airways,,tannapistolis,,0,@USAirways now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!!,,2015-02-18 17:12:49 -0800,,Eastern Time (US & Canada)
568216411404808192,negative,1.0,Customer Service Issue,1.0,US Airways,,ximplosionx,,0,"@USAirways Your software is broken. ""Call Customer Support"" is not the fix. Like I said earlier, yell at your developers.",,2015-02-18 17:12:04 -0800,"Redmond, WA",Eastern Time (US & Canada)
568216196132302848,negative,1.0,Flight Booking Problems,1.0,US Airways,,ximplosionx,,0,@USAirways It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen.,,2015-02-18 17:11:12 -0800,"Redmond, WA",Eastern Time (US & Canada)
568215917894737920,neutral,0.6679,,0.0,US Airways,,bobbyisaacson,,0,"@USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change",,2015-02-18 17:10:06 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568215307170521088,negative,1.0,Customer Service Issue,1.0,US Airways,,SneakerPimp215,,0,"@USAirways @AmericanAir hey guys, due to some horrible customer service issues is there any way I can get a checked bag credit?",,2015-02-18 17:07:40 -0800,Sistine Chapel ,Eastern Time (US & Canada)
568214100578324480,negative,1.0,Late Flight,1.0,US Airways,,RyanMWatts,,0,@USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone,,2015-02-18 17:02:53 -0800,Washington DC,Central Time (US & Canada)
568213843618299904,negative,1.0,Can't Tell,0.6804,US Airways,,ximplosionx,,0,@USAirways Not a great experience for my first time flying US Airways. Going forward I'll probably be taking my business elsewhere.,,2015-02-18 17:01:51 -0800,"Redmond, WA",Eastern Time (US & Canada)
568213769798578176,negative,1.0,Can't Tell,0.6465,US Airways,,LinseyGarwood,,0,@USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa.,,2015-02-18 17:01:34 -0800,,
568211517398786048,negative,0.6588,Late Flight,0.6588,US Airways,,unicatfan,,0,@USAirways I was re accommodated for my DSM flight tonight after a delay from Myrtle Beach now the flight to DSM is back on for tonight?,"[35.22604872, -80.93863381]",2015-02-18 16:52:37 -0800,"ÜT: 41.5333,-93.62944",Central Time (US & Canada)
568211263303639040,negative,1.0,Flight Attendant Complaints,0.3489,US Airways,,DAngel082,,0,@USAirways so far I've gotten six different answers,,2015-02-18 16:51:36 -0800,New York,
568211021497638912,negative,1.0,Flight Booking Problems,1.0,US Airways,,ximplosionx,,0,@USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double.,,2015-02-18 16:50:39 -0800,"Redmond, WA",Eastern Time (US & Canada)
568210928484913152,neutral,0.6599,,0.0,US Airways,,bobbyisaacson,,0,@USAirways I got an email asking me to checkin TMRW for a flight I meant to book for 3/19 - can someone please help! @WallStSlumLord @PKG49,,2015-02-18 16:50:16 -0800,"San Francisco, CA",Pacific Time (US & Canada)
568210743390117888,negative,1.0,Customer Service Issue,1.0,US Airways,,StefThinks,,0,"@USAirways what's going on? I've been hearing a not-friendly 'Please wait' on repeat while I'm on hold, being transferred to idk where...",,2015-02-18 16:49:32 -0800,Here,Eastern Time (US & Canada)
568210512405790720,negative,1.0,Flight Attendant Complaints,0.6573,US Airways,,mma718,,0,@USAirways The captain turned off the seat belt sign so people can get up and walk around.  That's not good.,,2015-02-18 16:48:37 -0800,"Queens, New York",
568208488335331329,negative,1.0,Lost Luggage,1.0,US Airways,,DAngel082,,1,@USAirways I'm sorry as well. It's been 24 hrs without my bag and I can't get a straight answers. I'm on call #6 for today.,,2015-02-18 16:40:35 -0800,New York,
568208413286477825,negative,1.0,Customer Service Issue,0.6526,US Airways,,ximplosionx,,0,@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.,,2015-02-18 16:40:17 -0800,"Redmond, WA",Eastern Time (US & Canada)
568208027775569920,negative,1.0,Late Flight,1.0,US Airways,,mma718,,0,@USAirways I wish we were on our way. Now there's a problem w/de-icing.Three &amp; 1/2 hour delay so far &amp; sill not sure if we'll be taking off.,,2015-02-18 16:38:45 -0800,"Queens, New York",
568202255205335041,negative,1.0,Customer Service Issue,0.3558,US Airways,,od2be2003,,0,@USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now.,,2015-02-18 16:15:48 -0800,"Dallas, TX",Eastern Time (US & Canada)
568200350697717760,negative,1.0,Can't Tell,1.0,US Airways,,od2be2003,,0,@USAirways you run a piece of shit airline!!  Thanks for ruining AA,,2015-02-18 16:08:14 -0800,"Dallas, TX",Eastern Time (US & Canada)
568199988255330304,negative,0.6669,Customer Service Issue,0.6669,US Airways,,AnnetteNaif,,0,“@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.” Confirmation code?,,2015-02-18 16:06:48 -0800,New York & Worldwide,Eastern Time (US & Canada)
568199678896037890,negative,0.6717,Bad Flight,0.3573,US Airways,,mma718,,0,@USAirways Finally back on board.  Door was closed only to be reopened because we need fuel. You think someone wd have thought of it earlier,,2015-02-18 16:05:34 -0800,"Queens, New York",
568196165780578304,negative,1.0,Can't Tell,0.3579,US Airways,,thefisch26,,0,"@USAirways Secondary screenings, a piece of the plane missing... Anything you want to tell us?",,2015-02-18 15:51:37 -0800,"Washington, DC",Central Time (US & Canada)
568194520497713152,negative,1.0,Late Flight,1.0,US Airways,,CAVHkraMriA,,0,@USAirways  sitting on Tarmac in #PIT for 30 min. No announcement. Just sitting.,,2015-02-18 15:45:04 -0800,,Eastern Time (US & Canada)
568194475077570560,neutral,0.6527,,0.0,US Airways,,LindseyWaters1,,0,@USAirways my TSA precheck isn't showing up on my boarding pass for my flight tomorrow...help!? #USAirways #TSAPreCheck,,2015-02-18 15:44:54 -0800,"Philadelphia, PA",
568194427904069632,negative,1.0,Customer Service Issue,1.0,US Airways,,NickAbel5,,0,"@USAirways I appreciate that you actually monitor Twitter, so please  pass along my feedback. I've tried calling about 15 times in 4 days :(",,2015-02-18 15:44:42 -0800,,
568194265022648320,negative,1.0,Customer Service Issue,1.0,US Airways,,shammywhits,,0,@USAirways Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member.,,2015-02-18 15:44:03 -0800,"Syracuse, New York",Eastern Time (US & Canada)
568192271453188096,negative,1.0,Can't Tell,0.3635,US Airways,,mma718,,0,@USAirways I don't think I've ever had a us airways flight that went smoothly.,,2015-02-18 15:36:08 -0800,"Queens, New York",
568189372362674176,negative,1.0,Customer Service Issue,1.0,US Airways,,NickAbel5,,0,@USAirways PLEASE improve your phone system! Going through multiple prompts &amp; menus just to be told to call back Late Flightr = MAJOR FAIL,,2015-02-18 15:24:37 -0800,,
568188243713372161,negative,1.0,Flight Attendant Complaints,0.6452,US Airways,,trevels11,,0,"@USAirways once again your service leaves a lot to be desired. Flight 5141 here early, but short staffing means we wait on Tarmac...Thanks",,2015-02-18 15:20:08 -0800,Terrapin Station,
568187959276646401,negative,1.0,Late Flight,0.3441,US Airways,,mma718,,0,@USAirways the Late Flightr flight to Charleston is leaving before the flight scheduled earlier.  That's so wrong,,2015-02-18 15:19:00 -0800,"Queens, New York",
568185352441212929,negative,1.0,Late Flight,1.0,US Airways,,mma718,,0,"@USAirways. I'm delayed in Cha, will miss my connection in Charlotte for lga.  Not good",,2015-02-18 15:08:39 -0800,"Queens, New York",
568185092163678208,negative,1.0,Late Flight,1.0,US Airways,,ERnurseMatt,,0,@USAirways we did. It added about seven hours to our day... So far... Want to take odds on our bags being on the carousel in KC? #notcool,,2015-02-18 15:07:36 -0800,"Kansas, USA",Central Time (US & Canada)
568181747357229057,negative,1.0,Cancelled Flight,0.7113,US Airways,,hinabinaa,,0,"@USAirways @MarciaVeronicaa she missed her uncle's funeral, and you ""hope"" they can find another flight. That's very considerate of you.",,2015-02-18 14:54:19 -0800,,Central Time (US & Canada)
568180869120135169,negative,1.0,Cancelled Flight,1.0,US Airways,,N0SBIGLEM,,0,@USAirways My last flight was Cancelled Flightled and I'm very disappointed.,,2015-02-18 14:50:50 -0800,"san jose , ca",
568178085415092226,negative,1.0,Can't Tell,1.0,US Airways,,MarciaVeronicaa,,1,@USAirways just lost a faithful customer.,,2015-02-18 14:39:46 -0800,Connecticut/Vegas,Pacific Time (US & Canada)
568175505314336768,negative,1.0,Can't Tell,0.3536,US Airways,,DAngel082,,0,@USAirways  I have 3 times and no one has been able to help me out,,2015-02-18 14:29:31 -0800,New York,
568175323470290944,positive,1.0,,,US Airways,,pocketsizemando,,0,@USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything,,2015-02-18 14:28:47 -0800,"Fort Worth, TX",Central Time (US & Canada)
568175282919739392,negative,1.0,Late Flight,1.0,US Airways,,Scscottish,,0,"@usairways. Seriously, attendants go AWOL for 60 mins.   Now flight further delayed.   Don't lite a match either http://t.co/mT8sPlm02v",,2015-02-18 14:28:38 -0800,Proud to say I'm from Dundee,Atlantic Time (Canada)
568174975028465664,negative,1.0,Customer Service Issue,1.0,US Airways,,honorawalsh,,0,"@USAirways Joined Silver Preferred because I heard customer service was so great, pity I was misguided.",,2015-02-18 14:27:24 -0800,,
568174847450329088,negative,1.0,Late Flight,0.35600000000000004,US Airways,,RayAllStar28,,0,@USAirways it is just bad practice and I am disappointed that your airline was not prepared...honestly the last time I fly with you guys,,2015-02-18 14:26:54 -0800,"Lawrence, MA",
568174802059464705,negative,1.0,Customer Service Issue,1.0,US Airways,,Twinscream1,,0,@USAirways well this is about as worthless as your regular service.  A bunch of do nothings and idiots. #sucks,,2015-02-18 14:26:43 -0800,,
568173724974878720,negative,0.6733,Cancelled Flight,0.6733,US Airways,,RayAllStar28,,0,@USAirways ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready,,2015-02-18 14:22:26 -0800,"Lawrence, MA",
568173388663013377,negative,1.0,Cancelled Flight,0.6711,US Airways,,GignacForLowell,,0,"@USAirways after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic",,2015-02-18 14:21:06 -0800,"Lowell, Ma",
568173151798108161,negative,0.7012,Cancelled Flight,0.3582,US Airways,,RayAllStar28,,0,"@USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate",,2015-02-18 14:20:10 -0800,"Lawrence, MA",
568172839758630912,negative,0.6794,Lost Luggage,0.6794,US Airways,,DAngel082,,0,@USAirways  thanks! Now I just need to locate where my luggage is!,,2015-02-18 14:18:55 -0800,New York,
568171538324840449,positive,0.7049,,,US Airways,,davegoldfarb,,0,@USAirways we haven't departed yet so let's not get too high hopes.  But everything has been on schedule so far,,2015-02-18 14:13:45 -0800,"Delray Beach, FL",Eastern Time (US & Canada)
568171144504872961,negative,0.34,Late Flight,0.34,US Airways,,Kurt_Wirth,,0,"@USAirways Thanks for showing interest...3880 to Greenville, SC.",,2015-02-18 14:12:11 -0800,"ÜT: 43.182918,-77.651224",Eastern Time (US & Canada)
568170794670551040,negative,1.0,Customer Service Issue,0.6276,US Airways,,od2be2003,,0,@USAirways your app sucks balls compared to @AmericanAir,,2015-02-18 14:10:48 -0800,"Dallas, TX",Eastern Time (US & Canada)
568170119664443393,negative,1.0,Late Flight,1.0,US Airways,,The_Big_Guy27,,0,@USAirways #USAirways So my flight was Late Flight getting into charlotte so i miss my connector to Phoenix thanks again last time I EVER FLY USAIR,,2015-02-18 14:08:07 -0800,US,Eastern Time (US & Canada)
568169732895051777,neutral,0.6499,,0.0,US Airways,,dsearls,,0,"@USAirways Thanks. Suggestion: stop the promo messages after a bit and just run music &amp; a msg that says ""call volume is high."" #vrm",,2015-02-18 14:06:35 -0800,"SBA, BOS, JFK, EWR, SFO, LHR",Pacific Time (US & Canada)
568167414493532161,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,od2be2003,,0,"@USAirways ""admirals club"" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!",,2015-02-18 13:57:22 -0800,"Dallas, TX",Eastern Time (US & Canada)
568166478572204032,negative,1.0,Bad Flight,0.6836,US Airways,,MelaniePanton,,0,"@USAirways to CLT from JFK nasty planes, dirty seats &amp; floors, rude flight attendants- hopefully AA can get you cleaned up #disgusting #vile",,2015-02-18 13:53:39 -0800,"New York, New York",
568166390873653248,negative,1.0,Flight Booking Problems,0.6818,US Airways,,I_Am_ErikaG,,0,@USAirways I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account.,,2015-02-18 13:53:18 -0800,"On my phone, USA",Mountain Time (US & Canada)
568166268546748416,positive,0.3419,,0.0,US Airways,,TroyTrudel,,0,@USAirways ok thank you we were told ground delay due to snow.,,2015-02-18 13:52:49 -0800,"ÜT: 42.798909,-71.542817",Central Time (US & Canada)
568165058229997569,negative,1.0,Late Flight,0.6842,US Airways,,RayAllStar28,,0,@USAirways this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew?,,2015-02-18 13:48:00 -0800,"Lawrence, MA",
568164721406418945,negative,1.0,Flight Attendant Complaints,0.6577,US Airways,,RayAllStar28,,0,"@USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485",,2015-02-18 13:46:40 -0800,"Lawrence, MA",
568163907325599745,neutral,0.6643,,,US Airways,,Hayleyville,,0,@USAirways Looking forward to some friends and family time in Arizona.,,2015-02-18 13:43:26 -0800,DC,Quito
568163524314144768,negative,1.0,Customer Service Issue,1.0,US Airways,,Twinscream1,,0,@USAirways no they dont.  I think I already said that.  No one responds.  Its an auto response.  Wait is this an auto response??????,,2015-02-18 13:41:54 -0800,,
568163426343784448,positive,1.0,,,US Airways,,GabeFerris,,0,@USAirways @AmericanAir First Class all the way!!💺✈️ Headed to @portlandjetport http://t.co/kDMq0jps02,,2015-02-18 13:41:31 -0800,#Supergabe - Central Maine,Eastern Time (US & Canada)
568162673981943808,negative,1.0,Customer Service Issue,1.0,US Airways,,BigDavew2k,,0,@USAirways started trying to reach a real person over an hour ago still no luck,,2015-02-18 13:38:32 -0800,,
568162091175182336,negative,0.6344,Can't Tell,0.3333,US Airways,,TroyTrudel,,0,"@USAirways us2118
My wife in Boston says no snow right now.",,2015-02-18 13:36:13 -0800,"ÜT: 42.798909,-71.542817",Central Time (US & Canada)
568162061278011392,negative,1.0,Customer Service Issue,1.0,US Airways,,BigDavew2k,,0,@USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care,,2015-02-18 13:36:06 -0800,,
568161997935607808,negative,1.0,Customer Service Issue,1.0,US Airways,,Twinscream1,,0,@USAirways you see now that is a lie.  They auto respond with insulting email. #sucks,,2015-02-18 13:35:50 -0800,,
568161284249796608,positive,0.6495,,0.0,US Airways,,ALHphoto,,0,@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work &amp; the push to b better,,2015-02-18 13:33:00 -0800,"Raleigh,NC",Atlantic Time (Canada)
568160713170149376,positive,0.6705,,0.0,US Airways,,Jeffrey_Hurley,,0,@USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd,"[35.22123472, -80.93287633]",2015-02-18 13:30:44 -0800,"Winston Salem, NC",Eastern Time (US & Canada)
568159483786084352,negative,1.0,Late Flight,0.7108,US Airways,,TroyTrudel,,0,@USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston?  Usair flight 2218 #US2218,,2015-02-18 13:25:51 -0800,"ÜT: 42.798909,-71.542817",Central Time (US & Canada)
568158427664527360,negative,1.0,Customer Service Issue,1.0,US Airways,,scm1133,,0,@USAirways I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering.,,2015-02-18 13:21:39 -0800,,London
568157856576475136,positive,1.0,,,US Airways,,hotcakes_33,,0,@USAirways thanks.,,2015-02-18 13:19:23 -0800,"Charlotte, NC",Eastern Time (US & Canada)
568156002941415425,negative,1.0,Cancelled Flight,1.0,US Airways,,scottcode,,0,@USAirways You have Cancelled Flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again...,,2015-02-18 13:12:01 -0800,,
568155954484797442,positive,1.0,,,US Airways,,CSquieri,,0,@USAirways thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow,"[35.21820752, -80.94527061]",2015-02-18 13:11:50 -0800,"Mesa, AZ
",Arizona
568155779225788416,neutral,1.0,,,US Airways,,hotcakes_33,,0,@USAirways I have a flight in Saturday from MCI to CLT and there's heavy snow predicted in MCI. When will u allow for changes?,,2015-02-18 13:11:08 -0800,"Charlotte, NC",Eastern Time (US & Canada)
568154816414789632,negative,1.0,Cancelled Flight,1.0,US Airways,,as4438,,0,@USAirways I realize the weather but day after day our flights keep getting Cancelled Flighted. Please prioritize ur passengers and help them,,2015-02-18 13:07:18 -0800,,
568153752533733376,negative,1.0,Customer Service Issue,1.0,US Airways,,Twinscream1,,0,@USAirways how does that help me when I get no response from there??? #usairwayssucks,,2015-02-18 13:03:05 -0800,,
568153430776287233,negative,1.0,Damaged Luggage,1.0,US Airways,,TotalRugby,,4,@USAirways @DRVRugby  team is back home but luggage all wet and partly damaged - Not happy! #blizzard,,2015-02-18 13:01:48 -0800,The Rugby Universe ,Berlin
568152863962238976,positive,1.0,,,US Airways,,shhashhank,,0,@USAirways surprisingly quick response time by you and them. Thanks!,,2015-02-18 12:59:33 -0800,"Boston, MA | San Jose, CA",Arizona
568151138421207040,negative,1.0,Cancelled Flight,1.0,US Airways,,as4438,,0,@USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville,,2015-02-18 12:52:41 -0800,,
568150866890522628,negative,1.0,Lost Luggage,1.0,US Airways,,CJLarcheveque,,0,@USAirways strikes again...lost bags. And two of them. #theworst,,2015-02-18 12:51:37 -0800,"Charlotte, NC",
568150818572144640,negative,1.0,Flight Booking Problems,0.3404,US Airways,,Gman818,,0,@USAirways had 2 Cancelled Flight my trip to LA bc weather @SouthwestAir was easy but US air is making me pay $200 to use the credit. Never again,,2015-02-18 12:51:25 -0800,,
568148808993013761,negative,1.0,Lost Luggage,0.6635,US Airways,,tannapistolis,,0,@USAirways What's the point of a baggage claim ticket if they don't scan it  for tracking?,,2015-02-18 12:43:26 -0800,,Eastern Time (US & Canada)
568144060248170496,negative,1.0,Customer Service Issue,0.6479,US Airways,,Kizzinator,,0,@USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease,,2015-02-18 12:24:34 -0800,Boston,Eastern Time (US & Canada)
568143054856712192,negative,1.0,Lost Luggage,1.0,US Airways,,tannapistolis,,0,@USAirways you can't even track my bag to see where it is. It's like it's disappeared.,,2015-02-18 12:20:34 -0800,,Eastern Time (US & Canada)
568142922031501312,negative,1.0,Customer Service Issue,0.6788,US Airways,,JuliaSayers,,0,@USAirways Can't get ahold of anyone to speak to about missing miles. It's been over a month since travel &amp; I've submitted twice online,,2015-02-18 12:20:02 -0800,"Birmingham, AL
",Quito
568141720556322816,negative,1.0,Late Flight,1.0,US Airways,,tayyp_,,0,"@USAirways I been sitting on this plane for 40 minutes, and they are saying another 15 minutes something about paper work. This sucks !!","[35.210373, -80.9538682]",2015-02-18 12:15:16 -0800,Made in China,Central Time (US & Canada)
568141479132200960,negative,1.0,Customer Service Issue,1.0,US Airways,,DanielaRisa,,0,@USAirways is there gonna be a better day to call? I've called on 3 separate occasions the past couple of weeks and never get to a person.,,2015-02-18 12:14:18 -0800,"Chicago, IL",Eastern Time (US & Canada)
568140468854198272,negative,0.6229,Can't Tell,0.6229,US Airways,,BigDavew2k,,0,@USAirways I spent more on the room &amp; transportation then I did the whole flight,,2015-02-18 12:10:17 -0800,,
568140221994250240,negative,0.7179,Lost Luggage,0.7179,US Airways,,BigDavew2k,,0,@USAirways I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend,,2015-02-18 12:09:19 -0800,,
568139693574848513,negative,1.0,Customer Service Issue,0.6989,US Airways,,BigDavew2k,,0,@USAirways I asked for some reimbursement something like miles added to my account and was told to call customer service,,2015-02-18 12:07:13 -0800,,
568139479237525505,negative,1.0,Lost Luggage,1.0,US Airways,,BigDavew2k,,0,@USAirways only to come home a day Late Flight to find out you guys have lost my luggage,,2015-02-18 12:06:22 -0800,,
568139253194067968,negative,1.0,Customer Service Issue,0.6596,US Airways,,Kurt_Wirth,,0,"@USAirways Doubt it. Gate 35x is a cluster, and every agent encounter I saw (including one with me) was outright rude. Just very put off.",,2015-02-18 12:05:28 -0800,"ÜT: 43.182918,-77.651224",Eastern Time (US & Canada)
568139144515313664,negative,0.6344,Cancelled Flight,0.3333,US Airways,,BigDavew2k,,0,@USAirways I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport,,2015-02-18 12:05:02 -0800,,
568138996112445440,negative,1.0,Can't Tell,0.6424,US Airways,,BigDavew2k,,0,@USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?,,2015-02-18 12:04:26 -0800,,
568138663864852481,negative,1.0,Cancelled Flight,0.6456,US Airways,,BigDavew2k,,0,"@USAirways so mad I can't even believe  you guys Cancelled Flight my connecting flight after I leave the first stop, &amp; give me a useless hotel voucher",,2015-02-18 12:03:07 -0800,,
568138172133183488,negative,1.0,Late Flight,1.0,US Airways,,MsAmanRm103,,0,"@USAirways Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour &amp; a half? I'd like an answer.",,2015-02-18 12:01:10 -0800,"Detroit, MI",
568137336095170560,negative,0.6482,Lost Luggage,0.3241,US Airways,,garyatsga,,0,@USAirways: I experienced what defines customer service on #FLT1999. A flight attendant willing to follow up with a passenger on bag charges,,2015-02-18 11:57:51 -0800,"Dallas, TX",Central Time (US & Canada)
568136286109888512,negative,1.0,Lost Luggage,1.0,US Airways,,tannapistolis,,0,@USAirways I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting.,,2015-02-18 11:53:40 -0800,,Eastern Time (US & Canada)
568135839814807552,negative,1.0,Can't Tell,0.66,US Airways,,raisethebarn,,0,@USAirways that wasn’t my Q but thanks. Wondering why you’re the only ones. I disguised yours to not call you out. ;) http://t.co/uH6UwuOSC0,,2015-02-18 11:51:54 -0800,"Franklin, TN",Central Time (US & Canada)
568135421445545984,negative,1.0,Customer Service Issue,0.6759,US Airways,,thesherylralph,,0,@USAirways turns into @AmericanAir with such difficulty to past loyal customer. As a AA platinum flyer usair couldn't be more unhelpful. Why,,2015-02-18 11:50:14 -0800,Right where I should be!,Pacific Time (US & Canada)
568135319876468736,negative,1.0,Late Flight,1.0,US Airways,,MsAmanRm103,,0,Yes but I will nvr fly w/ @USAirways I missed my con flight bc of a coffeemaker on FT1892 Couldn't see my father be4 they put him in a coma,,2015-02-18 11:49:50 -0800,"Detroit, MI",
568134930137550848,negative,1.0,longlines,0.3367,US Airways,,navydocdro,,0,@USAirways 40 minutes to put my TSA number in… 40 mins… and stop holding people hostage with requiring a dividends miles acct. @tsa,,2015-02-18 11:48:17 -0800,"okinawa, japan",
568134534857764864,negative,1.0,Customer Service Issue,1.0,US Airways,,Twinscream1,,0,@USAirways so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks,,2015-02-18 11:46:43 -0800,,
568134273628155904,negative,1.0,Customer Service Issue,0.6827,US Airways,,Twinscream1,,0,"@USAirways really, so what does that mean??? #usairwayssucks",,2015-02-18 11:45:40 -0800,,
568134058242400256,positive,0.63,,,US Airways,,MaxImumZero386,,0,@USAirways thanks!  Can you help remind the agents it's ok?  Ps. Heard rumors of a streaming wifi TV/movie service you might be installing,,2015-02-18 11:44:49 -0800,Planet Earth,
568133754142793728,negative,1.0,Late Flight,1.0,US Airways,,willary,,0,"@USAirways nope, done. Was supposed to get home at 9pm and didn't get home until midnight. #NeverAgain",,2015-02-18 11:43:37 -0800,"Washington, D.C.",Eastern Time (US & Canada)
568132101729443841,negative,1.0,Customer Service Issue,1.0,US Airways,,annatrubin,,0,"@USAirways the only way to assist, is to actually answer the phone.",,2015-02-18 11:37:03 -0800,,Eastern Time (US & Canada)
568129940371214336,negative,1.0,Customer Service Issue,1.0,US Airways,,navydocdro,,0,@USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?,,2015-02-18 11:28:27 -0800,"okinawa, japan",
568128904260685824,negative,1.0,Customer Service Issue,0.6482,US Airways,,navydocdro,,0,@usairways would it kill you to let me put my tsaprecheck number on my reservation?,,2015-02-18 11:24:20 -0800,"okinawa, japan",
568128753223794688,negative,1.0,Flight Booking Problems,1.0,US Airways,,navydocdro,,0,"@usairways would it kill you to not let 3,000 miles expire",,2015-02-18 11:23:44 -0800,"okinawa, japan",
568128665801900032,negative,1.0,Late Flight,0.6111,US Airways,,navydocdro,,0,@usairways would it kill you to let me know how many minutes I might be on hold?,,2015-02-18 11:23:23 -0800,"okinawa, japan",
568128399035772928,negative,1.0,Lost Luggage,0.3715,US Airways,,BionicSocialite,,0,@USAirways a $100 @Samsonite - totaled. Not happy. Not at all.,,2015-02-18 11:22:20 -0800,"Fort Wayne, IN",Indiana (East)
568127477555441664,negative,1.0,Customer Service Issue,1.0,US Airways,,Twinscream1,,0,@USAirways I have sent letter after letter and get back nothing but form letters and half baked reply's #usairwaysssuck,,2015-02-18 11:18:40 -0800,,
568126621611372545,negative,1.0,Flight Attendant Complaints,0.6867,US Airways,,mscaitw,,0,"@USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is ""I don't really know what happened""",,2015-02-18 11:15:16 -0800,,Eastern Time (US & Canada)
568124226135130112,positive,0.6556,,,US Airways,,AndrwM,,0,.@USAirways thanks!,,2015-02-18 11:05:45 -0800,"Greenville, SC",Eastern Time (US & Canada)
568123193577177089,negative,1.0,Can't Tell,0.6623,US Airways,,Twinscream1,,0,@USAirways my number is 214-725-1966.  CANT WAIT...LOL #usairsucks,,2015-02-18 11:01:39 -0800,,
568123010638483456,negative,1.0,Customer Service Issue,1.0,US Airways,,Twinscream1,,0,@USAirways Have him call me.  I cant wait to see if anything happens.  Your service really sucks.#usairwayssucks,,2015-02-18 11:00:55 -0800,,
568121535233458176,positive,1.0,,,US Airways,,CaraModisett,,0,@USAirways she also appreciated having her very own hashtag! :) #lucycat,,2015-02-18 10:55:03 -0800,"Memphis, Tennessee",Central Time (US & Canada)
568119831519739904,negative,1.0,Late Flight,1.0,US Airways,,travelersally,,0,@scm1133 @USAirways we hate delays!! have you tried any of these?! http://t.co/7STktJXAN1 (although we're not sure what a timbit is...),,2015-02-18 10:48:17 -0800,Atlanta,Eastern Time (US & Canada)
568118361701265408,negative,1.0,Lost Luggage,0.3478,US Airways,,The_Big_Guy27,,0,@USAirways Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!!,,2015-02-18 10:42:27 -0800,US,Eastern Time (US & Canada)
568117268254568448,neutral,0.6516,,,US Airways,,natedunn,,0,"@USAirways Is it possible to earn Dividend Miles for a passenger that is not me, even if I am purchasing the tickets?",,2015-02-18 10:38:06 -0800,"Phoenix, AZ",Pacific Time (US & Canada)
568116895305617409,negative,0.6511,Lost Luggage,0.6511,US Airways,,seungminkim,,0,"@USAirways I hope so, too. Thank you for your help. She traveled halfway across the globe and just wants her suitcase.",,2015-02-18 10:36:37 -0800,"Washington, D.C.",Quito
568116768868159488,negative,0.6816,Flight Booking Problems,0.35200000000000004,US Airways,,LayneHillesland,,0,@USAirways would you consider honoring the original fare price if I were to try Flight Booking Problems the ticket again?,,2015-02-18 10:36:07 -0800,,
568116602186502144,negative,0.6576,Flight Booking Problems,0.6576,US Airways,,alvarez16,,0,"@USAirways booked an award ticket recently, now same ticket is less miles. how do I contact you without using the online form or phone?",,2015-02-18 10:35:27 -0800,USA,Eastern Time (US & Canada)
568116534855503872,positive,1.0,,,US Airways,,Logunov_Daniil,,0,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,,2015-02-18 10:35:11 -0800,"Russia, Россия",Abu Dhabi
568115611814858752,negative,0.6698,Flight Attendant Complaints,0.3503,US Airways,,MusJew2daRescue,,0,@USAirways would be more pleased if you reassess your business practices.  Goal should be to have passengers on plane as little as possible,,2015-02-18 10:31:31 -0800,Earth,
568114056034324480,negative,1.0,Customer Service Issue,0.34700000000000003,US Airways,,LayneHillesland,,0,"@USAirways that's ok, just know that I'll most likely never book with you again",,2015-02-18 10:25:20 -0800,,
568113981866446848,negative,1.0,Customer Service Issue,1.0,US Airways,,Twinscream1,,0,@USAirways I followed you complaint procedure only to get a run around.  Your service SUCKS #usairwayssuck,,2015-02-18 10:25:02 -0800,,
568113601480757248,negative,1.0,Late Flight,1.0,US Airways,,MusJew2daRescue,,0,"@USAirways I don't mind waiting, I mind waiting on a plane, when I shouldn't have had to.  The airport has more room and you know.. food!",,2015-02-18 10:23:32 -0800,Earth,
568112409841238016,negative,0.6677,Customer Service Issue,0.3345,US Airways,,cheerldrguy,,0,"@usairways That is appreciated.  However, the system tells you call back Late Flightr then ends the call.  No need to reply, thanks.",,2015-02-18 10:18:48 -0800,"Palm Springs, CA",Pacific Time (US & Canada)
568112232208293889,negative,1.0,Bad Flight,0.3684,US Airways,,MusJew2daRescue,,0,@USAirways why would you board ppl on a plane b4 its their turn to de-ice? Why would you have ppl then wait through the hour long process?,,2015-02-18 10:18:05 -0800,Earth,
568112076549451776,negative,1.0,Customer Service Issue,0.6608,US Airways,,seungminkim,,0,@USAirways I tried that before using Twitter. Also gave me no helpful information. Thank you anyway,,2015-02-18 10:17:28 -0800,"Washington, D.C.",Quito
568111402084401152,negative,1.0,Customer Service Issue,0.6739,US Airways,,drinkie,,0,"@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options",,2015-02-18 10:14:47 -0800,Delaware,Eastern Time (US & Canada)
568111178708336640,negative,1.0,Flight Booking Problems,0.3813,US Airways,,LayneHillesland,,0,@USAirways Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week,,2015-02-18 10:13:54 -0800,,
568111010856480768,negative,1.0,Can't Tell,0.6667,US Airways,,AngelicaJoni1,,1,@USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.,,2015-02-18 10:13:14 -0800,NY,
568110197966643201,negative,1.0,Can't Tell,0.6397,US Airways,,MusJew2daRescue,,0,"@USAirways 
Are you an incompetent airline every day, or just days that end in 'y'?",,2015-02-18 10:10:00 -0800,Earth,
568108522313015296,negative,0.6768,Flight Booking Problems,0.3434,US Airways,,LayneHillesland,,0,@USAirways There isn't a ticket number...the transaction is still pending.,,2015-02-18 10:03:21 -0800,,
568107310117212161,negative,0.6519,Can't Tell,0.3311,US Airways,,MaxImumZero386,,0,"@USAirways do families no longer get early boarding with young kids?  American, your new parent, gives it to us...",,2015-02-18 09:58:32 -0800,Planet Earth,
568106916897034241,negative,1.0,Late Flight,0.6773,US Airways,,scm1133,,0,@USAirways not patient - originally 11:51 and now 4:41.,,2015-02-18 09:56:58 -0800,,London
568106783241211904,negative,0.6489,Customer Service Issue,0.3511,US Airways,,MoamarMoMoney,,0,@USAirways your agent did not say,"[41.15955496, -81.39767448]",2015-02-18 09:56:26 -0800,,Eastern Time (US & Canada)
568106054283882496,negative,0.6737,Lost Luggage,0.6737,US Airways,,EMonzon14,,0,"@USAirways no, they could be at Laguardia, JFK or Charlotte. I have no idea where they are now tho",,2015-02-18 09:53:32 -0800,,
568105570215055360,negative,1.0,Bad Flight,0.3684,US Airways,,Carlito_Sway,,0,@USAirways they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy?,,2015-02-18 09:51:37 -0800,"Miami,Fl",Central Time (US & Canada)
568105051622756352,negative,0.6739,Customer Service Issue,0.6739,US Airways,,MoamarMoMoney,,0,"@USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request","[41.16013713, -81.39768211]",2015-02-18 09:49:33 -0800,,Eastern Time (US & Canada)
568104985935753216,negative,0.634,Customer Service Issue,0.634,US Airways,,cheerldrguy,,0,@USAirways must be nice to take your customer service phone off the hook! #fendforyourself,,2015-02-18 09:49:18 -0800,"Palm Springs, CA",Pacific Time (US & Canada)
568104744025268224,negative,1.0,Lost Luggage,1.0,US Airways,,seungminkim,,0,"@USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information.",,2015-02-18 09:48:20 -0800,"Washington, D.C.",Quito
568104590387884032,negative,1.0,Customer Service Issue,1.0,US Airways,,LayneHillesland,,0,"@USAirways Spoke on the phone 3 or 4 times, but no resolution. I'm still waiting to get my money back but now prices are jacked up",,2015-02-18 09:47:43 -0800,,
568103967185444866,positive,0.6871,,0.0,US Airways,,MoamarMoMoney,,0,@USAirways thanks for reaching out to me.  My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V.,"[41.16012493, -81.39760735]",2015-02-18 09:45:15 -0800,,Eastern Time (US & Canada)
568102228587884545,negative,1.0,Late Flight,0.6585,US Airways,,Carlito_Sway,,0,@USAirways stranded in Philly- #Starving and can't get a meal voucher even though your plane had mechanical issue /  next flight in 10 hrs,,2015-02-18 09:38:20 -0800,"Miami,Fl",Central Time (US & Canada)
568100935769006080,negative,1.0,Customer Service Issue,1.0,US Airways,,amfnyc,,0,@USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min &amp; counting,,2015-02-18 09:33:12 -0800,,Eastern Time (US & Canada)
568100712309256192,positive,0.6678,,0.0,US Airways,,claytonconway,,0,@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G,,2015-02-18 09:32:19 -0800,Seattle,
568100371794665472,negative,1.0,Lost Luggage,1.0,US Airways,,tannapistolis,,0,@USAirways link doesn't work and I've tried tracking my bag several times. Still doesn't clarify where it is.,,2015-02-18 09:30:58 -0800,,Eastern Time (US & Canada)
568095863731433473,positive,1.0,,,US Airways,,CateItaliano,,0,@USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now!,,2015-02-18 09:13:03 -0800,Wonderland,Central Time (US & Canada)
568094172508336128,positive,1.0,,,US Airways,,kimlipp,,0,@USAirways Thank you!!! On our way to get her bag now - thanks to having that number 😊,,2015-02-18 09:06:20 -0800,"Fernandina Beach, FL",Eastern Time (US & Canada)
568089253424594944,neutral,0.6847,,0.0,US Airways,,NChanelJoy,,0,@USAirways how do you give stand by seats to ticketed passengers who you know have a connecting flight ?,,2015-02-18 08:46:47 -0800,,Eastern Time (US & Canada)
568088650430468096,negative,1.0,longlines,0.3609,US Airways,,NChanelJoy,,1,@USAirways Would you guys please send service agents to gate B15 in Philly?  All the people missed there connections and there's only 2.,,2015-02-18 08:44:23 -0800,,Eastern Time (US & Canada)
568088090620919808,negative,1.0,Customer Service Issue,1.0,US Airways,,NChanelJoy,,1,Spend 1 HOUR on hold with @USAirways .,,2015-02-18 08:42:10 -0800,,Eastern Time (US & Canada)
568087789004300288,negative,1.0,Late Flight,1.0,US Airways,,NChanelJoy,,1,@USAirways why would a flight arrive Late Flight or leave when 60% of your passengers have  a connection?,,2015-02-18 08:40:58 -0800,,Eastern Time (US & Canada)
568087284483928064,negative,1.0,Damaged Luggage,1.0,US Airways,,RAEtnyre,,0,@USAirways  last 2 times I checked a bags they were severally damaged.   No one answers the baggage call line for status?  #chairmanlove,,2015-02-18 08:38:57 -0800,,Arizona
568084495078785024,negative,1.0,Customer Service Issue,1.0,US Airways,,djxsv,,0,@USAirways this is crazy. Haven't spoken to a human yet. There has to be a better way. http://t.co/mEOAlCIPdD,,2015-02-18 08:27:52 -0800,"Charlottesville, VA.",Eastern Time (US & Canada)
568084209656573952,neutral,1.0,,,US Airways,,NChanelJoy,,1,@usairways can I get assistance on flight #611? Plane just landed from HPN and I have a connection to ATL.,,2015-02-18 08:26:44 -0800,,Eastern Time (US & Canada)
568083251866152960,negative,1.0,Late Flight,0.617,US Airways,,JessBenge,,0,"@USAirways you got me home 30 hours after you were supposed to... I was living in an airport, you offered no monetary assistance!","[30.44405028, -84.23614305]",2015-02-18 08:22:56 -0800,,
568083224146149376,negative,1.0,Customer Service Issue,0.6963,US Airways,,amfnyc,,0,@USAirways I've been trying for DAYS!  And I don't get hung up on until after I get through all the prompts.  What am I to do??,,2015-02-18 08:22:49 -0800,,Eastern Time (US & Canada)
568081558625759233,negative,1.0,Customer Service Issue,1.0,US Airways,,djxsv,,0,@USAirways Why not have an option for a call back? I'm just sitting here burning through my minutes waiting for an error to be fixed.,,2015-02-18 08:16:12 -0800,"Charlottesville, VA.",Eastern Time (US & Canada)
568081401053974528,negative,1.0,Customer Service Issue,1.0,US Airways,,_JoeChuck,,0,@USAirways 2 days and 2 hours on hold the other day. Charge me double for flights and can't even fix it. Worst service I've ever had,,2015-02-18 08:15:35 -0800,CT to Queens ,Eastern Time (US & Canada)
568080349286301697,negative,1.0,Customer Service Issue,1.0,US Airways,,amfnyc,,0,@USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really?  A global company?  Help!,,2015-02-18 08:11:24 -0800,,Eastern Time (US & Canada)
568080078875324416,negative,1.0,Customer Service Issue,1.0,US Airways,,suzanneboles,,0,"@USAirways Also, we are in family crisis &amp; you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies.",,2015-02-18 08:10:19 -0800,"London, ON'",Eastern Time (US & Canada)
568079676612087808,negative,0.6806,Customer Service Issue,0.6806,US Airways,,JessBenge,,0,@USAirways where's my apology?,"[30.44414315, -84.23627649]",2015-02-18 08:08:43 -0800,,
568079633998086144,negative,1.0,Customer Service Issue,1.0,US Airways,,suzanneboles,,0,@USAirways Thank you. But it is sad that she couldn't talk 2 a REAL person &amp; kept getting disconnected by an automated msg.,,2015-02-18 08:08:33 -0800,"London, ON'",Eastern Time (US & Canada)
568079446592385025,negative,1.0,Cancelled Flight,0.6717,US Airways,,Barrkari,,0,"@USAirways flight today showing on time online, not able to check in. Called &amp; told was Cancelled Flightled, put on hold over an hr ago. Help?",,2015-02-18 08:07:49 -0800,,
568079024943194112,negative,0.6652,Can't Tell,0.3456,US Airways,,mark7579,,0,"@USAirways new tag line ""but we got you there alive!""",,2015-02-18 08:06:08 -0800,"Richmond, Virginia",Lima
568078627687890946,negative,1.0,Customer Service Issue,1.0,US Airways,,_JoeChuck,,0,@USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees?,,2015-02-18 08:04:33 -0800,CT to Queens ,Eastern Time (US & Canada)
568077746481586176,neutral,0.6845,,0.0,US Airways,,SeanOB19,,0,"@USAirways announced that people going to FL via Charlotte would have to go to a different plane &amp; gate, but it was a 'direct flight' #logic",,2015-02-18 08:01:03 -0800,,Central Time (US & Canada)
568077686507229184,neutral,0.6765,,0.0,US Airways,,asherhuey,,0,@USAirways just realized my @AmericanAir advantage number wasn't used for my flight.  How do I get my ff miles?,,2015-02-18 08:00:49 -0800,"Washington, DC",
568077470085341184,negative,1.0,Can't Tell,1.0,US Airways,,mark7579,,0,@USAirways Does your company see passengers as customers or just $$$?,,2015-02-18 07:59:57 -0800,"Richmond, Virginia",Lima
568077090656002048,negative,0.7102,Customer Service Issue,0.7102,US Airways,,KillDaWabbit2,,0,@USAirways Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight.,,2015-02-18 07:58:27 -0800,,
568076483664568320,negative,1.0,Late Flight,1.0,US Airways,,Als_TopTeeth,,0,@USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke,,2015-02-18 07:56:02 -0800,,
568075934609346560,negative,0.6819,Lost Luggage,0.6819,US Airways,,kimlipp,,0,"@USAirways So we got her home, now we just need her bag. Is there a direct desk number for Savannah?",,2015-02-18 07:53:51 -0800,"Fernandina Beach, FL",Eastern Time (US & Canada)
568075902493593600,negative,0.6536,Lost Luggage,0.6536,US Airways,,tannapistolis,,0,@USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in.,,2015-02-18 07:53:44 -0800,,Eastern Time (US & Canada)
568074163270905856,positive,0.6505,,,US Airways,,aparisbonvoyage,,0,"@USAirways Thank you, busy times.",,2015-02-18 07:46:49 -0800,,
568073860911927296,negative,1.0,Late Flight,1.0,US Airways,,michellishelli,,0,"@USAirways My flight was delayed and rerouted, and not so much as a ""sorry for your inconvenience"" from the check-in agent? #notimpressed",,2015-02-18 07:45:37 -0800,London,
568073698877554689,negative,1.0,Late Flight,1.0,US Airways,,TabersAmerica,,0,"@USAirways @AmericanAir 90 min delay thanks to ""maintenance issues"". Thanks for wasting a day.",,2015-02-18 07:44:58 -0800,"Philadelphia, PA",Eastern Time (US & Canada)
568073191068794880,negative,1.0,Customer Service Issue,1.0,US Airways,,istackfranklins,,0,"@USAirways 
Not one to complain much but really 1 hour 15minutes and still nothing. Agents or Agent ⤵ http://t.co/Q5SB0DaVuy",,2015-02-18 07:42:57 -0800,,
568072770103308288,positive,0.6554,,,US Airways,,Shrubbette,,0,@USAirways thanks :),,2015-02-18 07:41:17 -0800,"Melbourne, Australia",Adelaide
568070522908442625,negative,1.0,Customer Service Issue,0.6583,US Airways,,lisascott09,,0,@USAirways thanks for crappy hotel with no food and a taxi bill followed by being on standby for your Cancelled Flightlation. #USAirways,,2015-02-18 07:32:21 -0800,,Central Time (US & Canada)
568070439945306112,neutral,1.0,,,US Airways,,Shrubbette,,0,"@USAirways through, can you confirm that I haven't been charged?",,2015-02-18 07:32:01 -0800,"Melbourne, Australia",Adelaide
568070386627305472,negative,1.0,Flight Booking Problems,1.0,US Airways,,Shrubbette,,0,"@USAirways Hey! I booked a flight (Isabelle Gramp, Boston to LAX), and it said that it charged my credit card but the transaction didn't go",,2015-02-18 07:31:49 -0800,"Melbourne, Australia",Adelaide
568069549591035904,positive,1.0,,,US Airways,,Logunov_Daniil,,0,"@USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏",,2015-02-18 07:28:29 -0800,"Russia, Россия",Abu Dhabi
568069363280035840,negative,1.0,Customer Service Issue,0.6747,US Airways,,KillDaWabbit2,,0,"@USAirways I've been on hold with your Divident Miles service desk for 45 minutes, and that's after being hung up on the first time.",,2015-02-18 07:27:45 -0800,,
568066292114001921,negative,1.0,Cancelled Flight,1.0,US Airways,,lisascott09,,0,@USAirways is useless airways. Day 2 trying to get home on standby as a result of their Cancelled Flightlation. #USAirways,,2015-02-18 07:15:32 -0800,,Central Time (US & Canada)
568064972086906880,negative,1.0,Customer Service Issue,1.0,US Airways,,istackfranklins,,0,"@USAirways 
This is how vacations get Cancelled Flightled been on hold ⤵for 40+ minutes still havent talked to anyone. #failure http://t.co/ef4P0HISHb",,2015-02-18 07:10:18 -0800,,
568064947214782464,negative,0.6762,Customer Service Issue,0.6762,US Airways,,GignacForLowell,,0,@USAirways for a response in 3-4 days? No thanks,,2015-02-18 07:10:12 -0800,"Lowell, Ma",
568064178478571520,negative,1.0,Customer Service Issue,1.0,US Airways,,snptaylor,,0,@USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice,,2015-02-18 07:07:08 -0800,,
568064027437301760,negative,1.0,Late Flight,1.0,US Airways,,DustyJonas,,0,@USAirways any word on flight 1748 getting out of DFW in the near future? Stuck on plane at gate for over an hour,,2015-02-18 07:06:32 -0800,"Dallas, TX",Central Time (US & Canada)
568063386321158145,positive,0.6445,,,US Airways,,RoryPhilbin1,,0,@USAirways thanks so much!,,2015-02-18 07:04:00 -0800,NYC/London ,
568063225859739648,neutral,1.0,,,US Airways,,RoryPhilbin1,,0,@USAirways I recently moved and got a new license and when I booked my flight months ago I used my old license do I need to change that?,,2015-02-18 07:03:21 -0800,NYC/London ,
568063182230724608,neutral,0.6854,,0.0,US Airways,,sternjoe92,,0,"@USAirways No, this is a systemic problem. Mail comes from 153.69.214.203 but USAirways SPF record disallows it. DM me for more detail",,2015-02-18 07:03:11 -0800,,
568063122755485696,negative,1.0,Customer Service Issue,1.0,US Airways,,snptaylor,,0,@USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete.,,2015-02-18 07:02:57 -0800,,
568062007108190210,neutral,1.0,,,US Airways,,RoryPhilbin1,,0,@USAirways I recently moved and got a new license and when I booked my flight a months ago I used my old license do I need to change that?,,2015-02-18 06:58:31 -0800,NYC/London ,
568061470933540864,negative,1.0,Late Flight,0.34700000000000003,US Airways,,kelliwilson02,,0,@USAirways we might need a plane to get somewhere but just remember that you aren't the only choice #makeovertime#customerserviceplease,,2015-02-18 06:56:23 -0800,Houston Texas,Central Time (US & Canada)
568061283200839681,negative,1.0,Can't Tell,0.6542,US Airways,,snptaylor,,0,@USAirways still can't get through and travel in 2 days. #ridiculous #donthavehighhopes,,2015-02-18 06:55:38 -0800,,
568061166871846912,negative,0.68,Can't Tell,0.35,US Airways,,sternjoe92,,0,@USAirways has an SPF record error that is causing e-mail from noreply@usairwaysmobile.com to go to spam filters. DNS admin needs to fix!,,2015-02-18 06:55:10 -0800,,
568059390135304193,positive,1.0,,,US Airways,,Logunov_Daniil,,0,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,,2015-02-18 06:48:07 -0800,"Russia, Россия",Abu Dhabi
568058820376854528,negative,1.0,Bad Flight,1.0,US Airways,,claytonconway,,0,@USAirways so the seat next to me (19B) on flight 1943 to Seattle has a tray table that is falling off... http://t.co/HAJ5lKqjW4,,2015-02-18 06:45:51 -0800,Seattle,
568057241435303936,negative,1.0,Can't Tell,1.0,US Airways,,kvetcher,,0,",@USAirways 2nd time this occurred in 3 weeks. I'm not patient. I have no choice.  #Antitrust issue",,2015-02-18 06:39:35 -0800,"Major metro area, USA",Eastern Time (US & Canada)
568057232392380416,negative,1.0,Customer Service Issue,1.0,US Airways,,PastorMRobinson,,0,@USAirways my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone!,,2015-02-18 06:39:32 -0800,Lexington,Central Time (US & Canada)
568055678201438208,negative,1.0,Cancelled Flight,1.0,US Airways,,_MeAndMariah,,0,@USAirways Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations.,,2015-02-18 06:33:22 -0800,where you want to be.,Eastern Time (US & Canada)
568055631065653250,negative,0.6547,Flight Booking Problems,0.3353,US Airways,,kelliwilson02,,0,@USAirways I don't need to rebook I need to know the policy,,2015-02-18 06:33:11 -0800,Houston Texas,Central Time (US & Canada)
568055537952284672,negative,1.0,Cancelled Flight,0.6923,US Airways,,_MeAndMariah,,0,"@USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit.",,2015-02-18 06:32:48 -0800,where you want to be.,Eastern Time (US & Canada)
568053919575875584,neutral,0.6507,,0.0,US Airways,,Kyle_Clarke528,,0,@USAirways what are the odds you can get me on a flight with delta so I can actually get to Orlando today?? #2daysLate Flight,,2015-02-18 06:26:23 -0800,"Worthington, Ohio",Central Time (US & Canada)
568053728944791552,negative,1.0,longlines,1.0,US Airways,,_MeAndMariah,,0,@USAirways we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http://t.co/JhaU4K48yv,,2015-02-18 06:25:37 -0800,where you want to be.,Eastern Time (US & Canada)
568053507179163648,neutral,0.6351,,0.0,US Airways,,akobilarov,,0,@USAirways How long does it take to receive ticket # from @AmericanAir for itin booked via http://t.co/79waJk7EyT on US flights?,,2015-02-18 06:24:44 -0800,South Carolina,Eastern Time (US & Canada)
568053414682361856,negative,1.0,Customer Service Issue,1.0,US Airways,,laurenpolinsky,,0,@USAirways that is the most useless tweet I've ever seen out of you.,,2015-02-18 06:24:22 -0800,,Mountain Time (US & Canada)
568053242426470401,negative,1.0,Customer Service Issue,0.6275,US Airways,,_MeAndMariah,,0,@USAirways this is got to be the worst service I've ever seen with an airline. 3 Cancelled Flightled flights. Rude employees. Currently flight delayed,,2015-02-18 06:23:41 -0800,where you want to be.,Eastern Time (US & Canada)
568050773910622209,negative,1.0,Customer Service Issue,1.0,US Airways,,kelliwilson02,,0,@USAirways so you're going to make me wait that long on the phone line when you can help me? # that's part of the problem,,2015-02-18 06:13:53 -0800,Houston Texas,Central Time (US & Canada)
568046797475553280,negative,1.0,Customer Service Issue,0.6817,US Airways,,jerseygirl4444,,0,@USAirways now over 2 hrs. Can't wait anymore. 2 hrs for nothing. Now what?? #frustrated #USAirways http://t.co/BuwjTVUWKM,,2015-02-18 05:58:04 -0800,NJ,Quito
568045111189372928,negative,1.0,Customer Service Issue,1.0,US Airways,,aakopel,,0,@usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me?,,2015-02-18 05:51:22 -0800,"Indianapolis, IN, USA",Eastern Time (US & Canada)
568044626654806016,negative,0.6743,Late Flight,0.3668,US Airways,,kelliwilson02,,0,@USAirways what is policy on changing flight to different dates once your flight has been delayed?,,2015-02-18 05:49:27 -0800,Houston Texas,Central Time (US & Canada)
568040818059190273,neutral,0.6551,,0.0,US Airways,,MiddleSeatView,,0,@USAirways I just checked in online for tomorrow's flight - thought I should get auto upgrade? (Already got the email saying no seats),,2015-02-18 05:34:19 -0800,"Washington, D.C.",Atlantic Time (Canada)
568039715699609600,neutral,1.0,,,US Airways,,mpordes,,0,@USAirways last name Pordes,,2015-02-18 05:29:56 -0800,,
568039648964026368,neutral,1.0,,,US Airways,,mpordes,,0,@USAirways tell reservations to rebook me from 5080 to 5129,,2015-02-18 05:29:40 -0800,,
568039498015223808,negative,1.0,Flight Booking Problems,0.6655,US Airways,,mpordes,,0,"@USAirways why aren't twitter and reservations connected? What do people want? Reservations, duh?!?!",,2015-02-18 05:29:04 -0800,,
568037876761546753,positive,0.6983,,0.0,US Airways,,RealcornerboyT,,0,@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight,,2015-02-18 05:22:38 -0800,Any Martin Luther St.,
568036804542275584,neutral,0.6923,,0.0,US Airways,,Cuvols,,0,@usairways Trying to go Nashville to London and just have no idea when would be a good time to fly out of Nashville right now. @AmericanAir,,2015-02-18 05:18:22 -0800,London ,Central Time (US & Canada)
568035844088590336,negative,1.0,Customer Service Issue,1.0,US Airways,,jerseygirl4444,,0,@usairways #usairways #unacceptable #holdtime REALLY?! http://t.co/UPp41AbxrQ,,2015-02-18 05:14:33 -0800,NJ,Quito
568034808598810625,negative,0.6773,Flight Booking Problems,0.3489,US Airways,,mpordes,,0,@USAirways what do I push to rebook with that 800 number,,2015-02-18 05:10:26 -0800,,
568034537411895296,negative,0.6227,Late Flight,0.3168,US Airways,,mpordes,,0,@USAirways tell the flight from clt to srq 5080 to wait!!!!!!,,2015-02-18 05:09:21 -0800,,
568033591973847040,negative,1.0,Lost Luggage,0.6774,US Airways,,Sama53,,0,@USAirways @BohnJai they lost my bag @PHL baggage handlers broke open my bag and stole my camera,,2015-02-18 05:05:36 -0800,,Eastern Time (US & Canada)
568032561462689793,neutral,0.6762,,0.0,US Airways,,MiddleSeatView,,0,"@USAirways if there are empty first class seats on my flight at check in, why wouldn't I be automatically upgraded?",,2015-02-18 05:01:30 -0800,"Washington, D.C.",Atlantic Time (Canada)
568032524749942784,negative,1.0,Customer Service Issue,0.6725,US Airways,,acimino,,0,"@USAirways grades for this trip:

Flight timeliness: 👎✈️
Cancelled Flightations: 👎😬
Customer Service: 👎😡
Flight attendants: 😊👏","[35.23185283, -80.96487203]",2015-02-18 05:01:22 -0800,"Atlanta, Ga. ",Eastern Time (US & Canada)
568031706944540672,negative,0.6734,Flight Attendant Complaints,0.3573,US Airways,,_DeeGotDaLoud,,0,"@USAirways Thanks means a lot after I was verbally cussed out, charged extra for a bag, &amp; then told "" I don't feel like dealing with it"" 😒",,2015-02-18 04:58:07 -0800,Tri-State ,
568030511530172416,negative,0.6648,Late Flight,0.3541,US Airways,,mpordes,,0,@USAirways stuck in cae need reFlight Booking Problems for next flight possibly dm for more info,,2015-02-18 04:53:22 -0800,,
568029718173356033,negative,1.0,Flight Attendant Complaints,0.6545,US Airways,,_DeeGotDaLoud,,0,@USAirways Has the most useless &amp; Rude employees ever at Philadelphia airport never again will I fly with them ! 😤,,2015-02-18 04:50:12 -0800,Tri-State ,
568029682626650112,positive,1.0,,,US Airways,,BobMargolis,,0,@USAirways You all work hard at making sure things flow smoothly. Keeping positive.,,2015-02-18 04:50:04 -0800,On a mountain in Eastern PA,Eastern Time (US & Canada)
568029222574407680,positive,1.0,,,US Airways,,RealcornerboyT,,0,@USAirways we are boarding now but have yet to depart.  Thanks for the response.,,2015-02-18 04:48:14 -0800,Any Martin Luther St.,
568027698452426752,positive,0.6688,,0.0,US Airways,,FlashGilbert,,0,@USAirways I totally understand the weather. Just frustrated. Thanks!,,2015-02-18 04:42:11 -0800,"washington, dc",
568026425535516674,negative,0.6524,Flight Booking Problems,0.3367,US Airways,,JackLevin12,,0,"@USAirways tell them to get on that, please.",,2015-02-18 04:37:07 -0800,,Quito
568024213753364480,negative,1.0,Late Flight,1.0,US Airways,,FlashGilbert,,0,@USAirways @SDFAirport  I really needed to be back home yesterday and at work at 9am today. Been on plane and sitting for an hour #peeved,,2015-02-18 04:28:20 -0800,"washington, dc",
568022599843893248,negative,0.3638,Flight Attendant Complaints,0.3638,US Airways,,RealcornerboyT,,0,@USAirways gate agents are now working with everyone to resolve connecting flight issues which is my concern,,2015-02-18 04:21:55 -0800,Any Martin Luther St.,
568022411783888896,negative,1.0,Cancelled Flight,1.0,US Airways,,RealcornerboyT,,0,@USAirways 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled.  Now 5534 is on 1hr delay,,2015-02-18 04:21:10 -0800,Any Martin Luther St.,
568018287302447104,positive,1.0,,,US Airways,,atHomeinProv,,0,@USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http://t.co/YiwLhQhZgp,,2015-02-18 04:04:47 -0800,"Providence, Rhode Island",Eastern Time (US & Canada)
568016802191683586,negative,1.0,Late Flight,1.0,US Airways,,RealcornerboyT,,0,"@USAirways, 1st a reaccommodation, now a delayed flight for this one.  &amp; the Gate Agent still hasn't mumbled a word. Folks getting anxious.",,2015-02-18 03:58:53 -0800,Any Martin Luther St.,
568015003883859969,positive,1.0,,,US Airways,,Logunov_Daniil,,0,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,,2015-02-18 03:51:44 -0800,"Russia, Россия",Abu Dhabi
568013199599120384,negative,1.0,Flight Attendant Complaints,0.6421,US Airways,,jtalarcek,,0,@USAirways  please don't go to the check in process @AmericanAir uses at #MCO. It's an absolute disaster.,,2015-02-18 03:44:34 -0800,Orlando,Eastern Time (US & Canada)
568010412798509056,negative,1.0,Customer Service Issue,1.0,US Airways,,Jeff_Baert,,0,@USAirways how about a phone # to talk to a real person?,"[43.0460116, -84.4795683]",2015-02-18 03:33:30 -0800,Mid Michigan,Eastern Time (US & Canada)
568008391773196288,negative,1.0,Customer Service Issue,0.3768,US Airways,,Jeff_Baert,,0,@USAirways over 4 weeks since you took our money and left us stranded 9 hours from home. Had to rent a car and you still have not helped us,"[43.0460003, -84.4794566]",2015-02-18 03:25:28 -0800,Mid Michigan,Eastern Time (US & Canada)
568006455317667840,negative,1.0,Customer Service Issue,0.6809,US Airways,,comediandan,,0,@USAirways I gave up http://t.co/2eDgc6TbLs,,2015-02-18 03:17:46 -0800,Up In The Air,Eastern Time (US & Canada)
568006084360863745,negative,1.0,Customer Service Issue,0.6691,US Airways,,comediandan,,0,@USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way?,,2015-02-18 03:16:18 -0800,Up In The Air,Eastern Time (US & Canada)
568004984937287680,negative,1.0,Customer Service Issue,1.0,US Airways,,hersheykiss_89,,0,"@USAirways lack of communication with other offices, the customer, &amp; yall never update ur systems. U guys are 2 established 4 this mess",,2015-02-18 03:11:56 -0800,,
568004004183203840,negative,1.0,Customer Service Issue,0.6497,US Airways,,hersheykiss_89,,0,@USAirways u guys get too much $$$ and too many customers  to be fucking up as badly as u do,,2015-02-18 03:08:02 -0800,,
568003851145461760,positive,1.0,,,US Airways,,SVLLINDIA,,0,"@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India.
#Mumbai #Surat #NaviMumbai",,2015-02-18 03:07:25 -0800,Mumbai,
568002085888897025,negative,1.0,Late Flight,0.6842,US Airways,,RyanMackJ,,0,"@USAirways after last night in Charlotte NC I'm seriously debating never flying you again. 50 minute on the Tarmac, connection leaves.",,2015-02-18 03:00:24 -0800,"Milwaukee, WI ",
567997512310767616,neutral,1.0,,,US Airways,,Jeanne23,,0,"@USAirways hi!  Could you protect me on US 445 just in case? Still on ground with no checked luggage, but still a chance I can make original",,2015-02-18 02:42:14 -0800,"Arlington, VA",
567988647263252480,negative,0.7123,Customer Service Issue,0.3837,US Airways,,cristalyze,,0,@USAirways great but that still does not help me..,,2015-02-18 02:07:00 -0800,"Washington, DC",Eastern Time (US & Canada)
567979842882428928,negative,0.6731,Can't Tell,0.6731,US Airways,,evan_salmon,,0,@USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go,,2015-02-18 01:32:01 -0800,,Quito
567970771718578176,negative,1.0,Cancelled Flight,0.3707,US Airways,,evan_salmon,,0,@USAirways why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose,,2015-02-18 00:55:59 -0800,,Quito
567969619849265153,negative,1.0,Customer Service Issue,0.6458,US Airways,,dsearls,,0,"@USAirways I appreciate the hard work. Still, I gave up after &gt;hour. @dsearls",,2015-02-18 00:51:24 -0800,"SBA, BOS, JFK, EWR, SFO, LHR",Pacific Time (US & Canada)
567929116969684993,negative,1.0,Lost Luggage,1.0,US Airways,,BohnJai,,0,"@USAirways my luggage was delayed. I'm looking for compensation, since, you know, you charged me for it then forgot it...",,2015-02-17 22:10:27 -0800,"Pasadena, CA",
567928302725263360,negative,1.0,Bad Flight,0.3527,US Airways,,SkylarSong,,0,@USAirways @AmericanAir stranded in cold Texas and getting sick because you overbooked the flight and gave my seat away. #gooutofbusiness,,2015-02-17 22:07:13 -0800,Los Angeles,Pacific Time (US & Canada)
567926839630557184,negative,1.0,Customer Service Issue,1.0,US Airways,,reallylongdrive,,0,@USAirways Worst experience ever. Unable 2 help over phone and told at last min cabin crew unavailable for flight. Never again #USAirways,,2015-02-17 22:01:24 -0800,,Eastern Time (US & Canada)
567925957090238464,negative,0.6677,Late Flight,0.6677,US Airways,,fispahani,,1,Thanks. “@USAirways: @fispahani Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.”,,2015-02-17 21:57:54 -0800,"Washington, DC",Islamabad
567923361256460288,negative,1.0,Late Flight,1.0,US Airways,,sethdpowers,,0,@USAirways 325 minute delay - this is absurd. Feel free to provide credits... http://t.co/e09keJ9bv1,,2015-02-17 21:47:35 -0800,,
567923103080275968,negative,1.0,Can't Tell,1.0,US Airways,,KristenElysse,,0,@USAirways Fuck you,,2015-02-17 21:46:33 -0800,Toronto,Quito
567921295473512448,negative,1.0,Can't Tell,0.3735,US Airways,,MindyPack,,0,@USAirways not even on your dime and free tickets.  #worsttraveldayever,,2015-02-17 21:39:22 -0800,"salt lake city, utah",
567919849088770048,negative,1.0,Customer Service Issue,0.3437,US Airways,,drpippa,,0,@USAirways disappointment? Making own arrangements for me &amp; my sleeping toddler with zero assistance from USAir is maddening.,,2015-02-17 21:33:38 -0800,"Boston, MA",Eastern Time (US & Canada)
567919531068391425,neutral,0.6737,,,US Airways,,sethdpowers,,0,@USAirways thank you,,2015-02-17 21:32:22 -0800,,
567918161540046848,negative,1.0,Flight Attendant Complaints,0.7002,US Airways,,jsperber,,0,@USAirways thanks. We did see an agent. Unhelpful. Some got vouchers others did not for unexplained reasons.,,2015-02-17 21:26:55 -0800,"Boston, MA",Mid-Atlantic
567916726668644352,negative,1.0,Late Flight,1.0,US Airways,,sethdpowers,,0,@USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2,,2015-02-17 21:21:13 -0800,,
567915852260978688,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,MindyPack,,0,"@USAirways this day has been a disaster, rude employees, no help &amp; now no hotel. not flying with you again &amp; I fly ALOT! Dallas=raise=now!",,2015-02-17 21:17:45 -0800,"salt lake city, utah",
567910107163541504,negative,0.6672,Flight Attendant Complaints,0.3606,US Airways,,jsperber,,0,@usairways traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover.,,2015-02-17 20:54:55 -0800,"Boston, MA",Mid-Atlantic
567909745211879424,negative,1.0,Late Flight,0.7208,US Airways,,jsperber,,0,@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail,,2015-02-17 20:53:29 -0800,"Boston, MA",Mid-Atlantic
567909106553483264,negative,1.0,Can't Tell,0.6608,US Airways,,OBJ_3,,32,@USAirways of course never again tho . Thanks for tweetin ur concern but not Doin anythin to fix what happened. I'll choose wiser next time,,2015-02-17 20:50:56 -0800,,Eastern Time (US & Canada)
567908831545544706,negative,0.6552,Flight Attendant Complaints,0.355,US Airways,,drpippa,,0,"@USAirways I absolutely knew you would try to blame weather to deny us vouchers in Phoenix. Totally false, was a crew issue.",,2015-02-17 20:49:51 -0800,"Boston, MA",Eastern Time (US & Canada)
567908764650774529,negative,0.6519,Cancelled Flight,0.34700000000000003,US Airways,,PndrewCress,,0,@USAirways half an inch of snow in Charlotte #overwhelming,,2015-02-17 20:49:35 -0800,,
567908702088376320,neutral,0.6739,,0.0,US Airways,,ant_pruitt,,0,@USAirways on the phone now. looks like global,,2015-02-17 20:49:20 -0800,,Eastern Time (US & Canada)
567908391256875008,negative,1.0,Lost Luggage,1.0,US Airways,,All_that_Jaz,,0,"@USAirways Already filed a report personally at the airport, however they have no idea where it is even with a tracking number.",,2015-02-17 20:48:06 -0800,Under your bed,Quito
567908046619439104,negative,1.0,Cancelled Flight,0.3511,US Airways,,Kohrsnd,,0,"@USAirways already called, no other options, flight is being reimbursed. Never again, you are unreliable for business travelers.",,2015-02-17 20:46:44 -0800,"Cincinnati, OH",Eastern Time (US & Canada)
567906248852533248,negative,0.7132,Can't Tell,0.7132,US Airways,,MindyPack,,0,@USAirways your saving grace was our flight attendant Dallas who was amazing. wish he would transfer to Delta where I would see him again,,2015-02-17 20:39:35 -0800,"salt lake city, utah",
567905855653421056,negative,1.0,Customer Service Issue,0.6619,US Airways,,michaelrkenney,,0,"@USAirways that link leads to a website that won't open on a cell phone.  Good job, shocking that your airline is folding.",,2015-02-17 20:38:01 -0800,"Long Island, NY",Eastern Time (US & Canada)
567905194563997696,negative,1.0,Cancelled Flight,1.0,US Airways,,shhashhank,,0,@USAirways My flight (US558) got Cancelled Flightled on 2/16 due to lack of flight crew.I was told that I'd be reimbursed for hotel. Who do I contact?,"[0.0, 0.0]",2015-02-17 20:35:24 -0800,"Boston, MA | San Jose, CA",Arizona
567905184040382464,negative,0.6625,Late Flight,0.6625,US Airways,,OBJ_3,,4,"@USAirways No need for apologies just an unfortunate situation . There is no up date, I've landed but was suppose to land at 5",,2015-02-17 20:35:21 -0800,,Eastern Time (US & Canada)
567904569679880192,negative,1.0,Late Flight,1.0,US Airways,,easmn,,0,@USAirways ~45 minutes means no public transit home and an expensive cab. Promises doesn't make up for it,,2015-02-17 20:32:55 -0800,"Washington, DC",Eastern Time (US & Canada)
567904438834167809,negative,1.0,Late Flight,1.0,US Airways,,KierOgrady,,0,@USAirways my sister was supposed to leave at 10 am to go back to AL. She's only getting to NC now. Are you kidding me #NeverflyUSairways 👿,,2015-02-17 20:32:24 -0800,,
567903480993558528,negative,0.6957,Bad Flight,0.3804,US Airways,,weezerandburnie,,0,@USAirways she just did but really how drunk does someone have to be before you stop serving them,,2015-02-17 20:28:35 -0800,Belle MO,
567898269961101313,positive,1.0,,,US Airways,,Logunov_Daniil,,0,@USAirways YOU ARE THE BEST AIRWAYS!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,,2015-02-17 20:07:53 -0800,"Russia, Россия",Abu Dhabi
567897883875217408,negative,1.0,Late Flight,1.0,US Airways,,OBJ_3,,44,"@USAirways 5 hr flight delay and a delay when we land . Is that even real life ? Get me off this plane , I wanna go home 👠👠👠 (3 heel clicks)",,2015-02-17 20:06:21 -0800,,Eastern Time (US & Canada)
567897643873148928,negative,1.0,Bad Flight,0.6769,US Airways,,easmn,,0,"@USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?",,2015-02-17 20:05:23 -0800,"Washington, DC",Eastern Time (US & Canada)
567897182545686528,positive,1.0,,,US Airways,,lbrc133,,0,@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!,,2015-02-17 20:03:33 -0800,Massachusetts,Eastern Time (US & Canada)
567896872892899330,negative,1.0,Late Flight,0.3511,US Airways,,JessBenge,,0,@USAirways I'm sick of living in an airport!! #getittogether,"[35.22287836, -80.94056653]",2015-02-17 20:02:20 -0800,,
567896040982069249,negative,1.0,Customer Service Issue,1.0,US Airways,,laurencecharles,,0,"@USAirways Now, the JFK Baggage Office has actually run out of paper hotel vouchers. #thislinehasntmovedforanhour",,2015-02-17 19:59:01 -0800,"Washington, DC",Eastern Time (US & Canada)
567894427244589056,positive,1.0,,,US Airways,,Kevinly17,,0,@USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight,,2015-02-17 19:52:37 -0800,,
567893710949588993,negative,1.0,Flight Attendant Complaints,0.6803,US Airways,,weezerandburnie,,0,@USAirways  really u gave 6 scotch on the rocks to an out of control drunk and would not let my sister change seats when he was grouping her,,2015-02-17 19:49:46 -0800,Belle MO,
567892300551991296,positive,1.0,,,US Airways,,cindycapo,,0,"@USAirways Awesome USAir, TYSVM &lt;3",,2015-02-17 19:44:10 -0800,"IL,USA",Central America
567889710129029121,positive,1.0,,,US Airways,,husainhaqqani,,0,@USAirways Thank you!,,2015-02-17 19:33:52 -0800,"Washington, DC",Eastern Time (US & Canada)
567889613714522113,positive,1.0,,,US Airways,,PsuOhiofarmgirl,,0,@USAirways  that would be lovely! You have great people working in your organization.,,2015-02-17 19:33:29 -0800,,
567887623953457152,negative,1.0,Flight Attendant Complaints,0.3456,US Airways,,laurencecharles,,0,@USAirways Only the JFK baggage office is open to help re-book all of us on Cancelled Flightled flight 3121 to DCA. Shameful.,,2015-02-17 19:25:35 -0800,"Washington, DC",Eastern Time (US & Canada)
567885719894642688,negative,1.0,Late Flight,0.6531,US Airways,,JoelWeger,,0,@USAirways hey let flight 1874get to the gate  hours Late Flight and no fate with dozens of kids on board,,2015-02-17 19:18:01 -0800,,
567885057085566977,neutral,0.3441,,0.0,US Airways,,kempallen,,0,@USAirways me too. Me too.,,2015-02-17 19:15:23 -0800,,Eastern Time (US & Canada)
567881731967229953,negative,1.0,Late Flight,0.6997,US Airways,,Bink_V,,0,@USAirways a flight update doesn't help when we are waiting 20+ min at our arrival waiting for a plane to leave our gate. Who can I write?😑,,2015-02-17 19:02:10 -0800,"Washingon, DC",Eastern Time (US & Canada)
567881730490646528,positive,1.0,,,US Airways,,cindycapo,,0,"@USAirways TYVM USAir, Happy Night@ &lt;3",,2015-02-17 19:02:09 -0800,"IL,USA",Central America
567881096647569408,positive,0.6772,,0.0,US Airways,,wcpojesse,,0,@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO,,2015-02-17 18:59:38 -0800,Cincinnati,
567880416201293824,negative,0.7072,Late Flight,0.7072,US Airways,,AliNHamdani,,0,@USAirways @husainhaqqani Mr. Husain u shld protest as well when one of ur party member Rehman Malik delayed a PIA flight for hours..???,,2015-02-17 18:56:56 -0800,Islamabad,Islamabad
567878696356433920,negative,1.0,Customer Service Issue,0.696,US Airways,,sheiladeca,,0,@USAirways NOT GOOD. been on hold for 1hour (2x/day) since sun. to book 1-way flt dividend miles. agents send me to on hold hell. #furious,,2015-02-17 18:50:06 -0800,metro #wdc. prev #rva + #atl.,Atlantic Time (Canada)
567875699056467968,negative,1.0,Late Flight,0.6667,US Airways,,husainhaqqani,,1,@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.,,2015-02-17 18:38:11 -0800,"Washington, DC",Eastern Time (US & Canada)
567875552377450497,negative,0.6843,Can't Tell,0.6843,US Airways,,briana_reyrey,,0,@USAirways not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow,,2015-02-17 18:37:36 -0800,,Atlantic Time (Canada)
567874275388043264,positive,1.0,,,US Airways,,PsuOhiofarmgirl,,0,@USAirways  glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems.,,2015-02-17 18:32:32 -0800,,
567874261085454338,negative,1.0,Late Flight,1.0,US Airways,,pdotts4,,0,"@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http://t.co/L7lWjaZiOA",,2015-02-17 18:32:29 -0800,"Atlanta, GA",
567872406628356096,negative,1.0,Customer Service Issue,0.6855,US Airways,,glehel,,0,@USAirways @noltnancy What will be is a what may be...what is...sucks. #fail,"[36.1036159, -115.16564]",2015-02-17 18:25:06 -0800,Washington DC,Eastern Time (US & Canada)
567871168214106113,negative,1.0,Customer Service Issue,0.6943,US Airways,,Hollywood0218,,0,"@USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http://t.co/DH2rfUIJYP",,2015-02-17 18:20:11 -0800,,
567867498126770176,positive,1.0,,,US Airways,,Corybranan,,0,@USAirways Will do. I appreciate the response.,,2015-02-17 18:05:36 -0800,"Nashville, Tennessee",Central Time (US & Canada)
567867090729861120,neutral,1.0,,,US Airways,,OiadaIntl,,0,@USAirways @erickofiejones how long are billing cycles,,2015-02-17 18:03:59 -0800,,
567866540424560640,negative,1.0,Customer Service Issue,1.0,US Airways,,symmetrickeys,,0,@USAirways on hold for 1:23. All because they won't let me use a companion voucher online http://t.co/DPhQRgkdoA,,2015-02-17 18:01:48 -0800,,
567866162865971201,negative,1.0,Customer Service Issue,1.0,US Airways,,willary,,0,@USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword,"[35.22363719, -80.94045544]",2015-02-17 18:00:18 -0800,"Washington, D.C.",Eastern Time (US & Canada)
567865703765798912,negative,1.0,Customer Service Issue,1.0,US Airways,,mttdprkr,,0,"@USAirways No, they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours...",,2015-02-17 17:58:28 -0800,"Vancouver, WA",Pacific Time (US & Canada)
567865044580638720,negative,1.0,Late Flight,0.6664,US Airways,,willary,,1,@USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance.  #NeverAgain,"[35.22347122, -80.94043272]",2015-02-17 17:55:51 -0800,"Washington, D.C.",Eastern Time (US & Canada)
567864523585118208,negative,1.0,Cancelled Flight,1.0,US Airways,,kaitlliiin,,0,"@USAirways delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all",,2015-02-17 17:53:47 -0800,,Quito
567864395264573441,negative,1.0,Cancelled Flight,1.0,US Airways,,Joeschmow777,,0,@USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight.  Completely dissatisfied with @USAirways,,2015-02-17 17:53:16 -0800,,
567862814578061312,positive,1.0,,,US Airways,,Rencelas,,0,@usairways Thanks to Kevin and team at F38ish at PHL for some great service recovery tonight. Appreciate it.,,2015-02-17 17:47:00 -0800,"Salisbury, MD",Central Time (US & Canada)
567861901603901440,negative,1.0,Customer Service Issue,1.0,US Airways,,PndrewCress,,0,@USAirways Commitment to excellence is 2b praised. Can get you to the wrong city 2 days Late Flight or the right one 3 days Late Flight. #customerservice,,2015-02-17 17:43:22 -0800,,
567860775752208385,negative,0.6609999999999999,Cancelled Flight,0.6609999999999999,US Airways,,PastorMRobinson,,0,"@USAirways car services to and from the hotel, food, hotel cost bc of Cancelled Flightlations fall on the customer with last minute notifications",,2015-02-17 17:38:53 -0800,Lexington,Central Time (US & Canada)
567860351569649664,negative,1.0,Flight Attendant Complaints,0.3394,US Airways,,PastorMRobinson,,0,@USAirways I'm amazed at the lack of communication with the passengers.,,2015-02-17 17:37:12 -0800,Lexington,Central Time (US & Canada)
567860313883693056,negative,1.0,Flight Attendant Complaints,0.6729,US Airways,,stumintz,,0,"@USAirways when I told csr I would close acct, he couldn't care less",,2015-02-17 17:37:03 -0800,,Arizona
567860175740092416,negative,0.6634,Can't Tell,0.6634,US Airways,,stumintz,,0,"@USAirways beware,  Barklays bank has terrible cust service. Will not assist, only know to go by badly written book(in English).",,2015-02-17 17:36:30 -0800,,Arizona
567860107960324096,negative,0.6661,Customer Service Issue,0.6661,US Airways,,PastorMRobinson,,0,@USAirways they call weather an act of God and refuse to help. I have my wife and 3 kids and they have no sympathy.,,2015-02-17 17:36:14 -0800,Lexington,Central Time (US & Canada)
567859888480772096,negative,0.6865,Flight Attendant Complaints,0.3453,US Airways,,PastorMRobinson,,0,@USAirways bad weather shouldn't mean bad service,,2015-02-17 17:35:22 -0800,Lexington,Central Time (US & Canada)
567859714169708544,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,PastorMRobinson,,0,@USAirways stuck in Charlotte being treated like a nobody by staff.,,2015-02-17 17:34:40 -0800,Lexington,Central Time (US & Canada)
567859601900740609,negative,1.0,Cancelled Flight,0.6314,US Airways,,PastorMRobinson,,0,"@USAirways flights keep getting delayed and Cancelled Flighted with no information, worst customer service ever.",,2015-02-17 17:34:14 -0800,Lexington,Central Time (US & Canada)
567859008230563840,negative,1.0,Customer Service Issue,0.6678,US Airways,,fosterhimself,,1,"@USAirways what does ""your reservation is 'out of sync.'"" mean? On hold w customer service 12 min and want an idea what is up",,2015-02-17 17:31:52 -0800,"Wilmington, NC",Eastern Time (US & Canada)
567858957546561536,negative,1.0,Can't Tell,1.0,US Airways,,dscottt10,,0,@USAirways sits on a throne of lies,,2015-02-17 17:31:40 -0800,,Atlantic Time (Canada)
567857402340450305,negative,1.0,Lost Luggage,1.0,US Airways,,michaelrkenney,,0,"@USAirways where's my bag?  You called at noon promising it today, would like an update like your website promises.  I need that bag!",,2015-02-17 17:25:29 -0800,"Long Island, NY",Eastern Time (US & Canada)
567857221159297024,negative,0.6421,Late Flight,0.6421,US Airways,,PatrickCronin10,,0,@USAirways flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do?,,2015-02-17 17:24:46 -0800,"Nashua, NH",Eastern Time (US & Canada)
567856486950576128,negative,1.0,Customer Service Issue,0.6701,US Airways,,MelJintheUSA,,0,"@USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight.",,2015-02-17 17:21:51 -0800,,Eastern Time (US & Canada)
567855788699607040,neutral,0.6429,,0.0,US Airways,,unpredictaylor,,0,@USAirways I just hope that pilot had a good day off,,2015-02-17 17:19:04 -0800,,Atlantic Time (Canada)
567854566122864640,positive,1.0,,,US Airways,,KristinKlutz,,0,@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!,,2015-02-17 17:14:13 -0800,,
567851387641597952,negative,1.0,Can't Tell,0.6992,US Airways,,timodock,,0,@USAirways is the worst airline I’ve ever flown on. You guys have treated me like garbage today.,"[0.0, 0.0]",2015-02-17 17:01:35 -0800,Neverland ,Quito
567851275599110144,negative,1.0,Bad Flight,1.0,US Airways,,kempallen,,0,@USAirways Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee,,2015-02-17 17:01:08 -0800,,Eastern Time (US & Canada)
567850746319753217,neutral,1.0,,,US Airways,,annforstie,,0,"@USAirways Eh, it happens. I think I'll survive. 😉 Thanks!",,2015-02-17 16:59:02 -0800,"Bloomington, MN",Central Time (US & Canada)
567850465406394368,negative,1.0,Customer Service Issue,0.6759999999999999,US Airways,,the_jayardee,,0,@USAirways I have a voucher from a past trip that was delayed. I thought I had to talk to someone on the phone to use it. Is that not true?,,2015-02-17 16:57:55 -0800,"Philadelphia, PA",Eastern Time (US & Canada)
567849500536152064,negative,1.0,Customer Service Issue,1.0,US Airways,,Two4Chaos,,0,"@USAirways I did, but it won't help.. Can't believe you wouldn't take full fare for first class and gave away to Platinum Member.. Profits?",,2015-02-17 16:54:05 -0800,"Scottsdale, AZ",Arizona
567849102731526144,negative,1.0,Customer Service Issue,1.0,US Airways,,TerriHaisten,,0,@USAirways 1 1/2 hours on hold to customer service without anyone answering is more than ridiculous!,,2015-02-17 16:52:30 -0800,,
567848843372601346,neutral,1.0,,,US Airways,,newcrackofdawn,,0,"@USAirways - I'm in the Cust Svc line.  Your Charlotte, NC agents better be in their A game.",,2015-02-17 16:51:29 -0800,,
567848107456749569,neutral,1.0,,,US Airways,,mintzrandy,,0,@USAirways and if the flight is full?,,2015-02-17 16:48:33 -0800,Philadelphia Suburbs,Eastern Time (US & Canada)
567847966989508608,negative,1.0,Late Flight,1.0,US Airways,,Bink_V,,0,@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.,,2015-02-17 16:48:00 -0800,"Washingon, DC",Eastern Time (US & Canada)
567847737061941249,negative,1.0,Late Flight,0.6599,US Airways,,mttdprkr,,0,@USAirways 4 hours... 4 hours... FOUR HOURS.  It's like this is a joke to you.,,2015-02-17 16:47:05 -0800,"Vancouver, WA",Pacific Time (US & Canada)
567847344307347456,negative,1.0,Late Flight,0.6659999999999999,US Airways,,SimplyTwiggy,,0,thanks to @USAirways my trip is all screwed up. Ive had to move meetings and a dinner and im STILL not out of nyc yet,,2015-02-17 16:45:31 -0800,Global,Quito
567847120990048256,negative,1.0,Bad Flight,1.0,US Airways,,SimplyTwiggy,,0,@USAirways i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!!,,2015-02-17 16:44:38 -0800,Global,Quito
567846359631564800,negative,1.0,Late Flight,0.6767,US Airways,,Praise_A_Lord,,0,@USAirways freaking out about the fact you are fixing the engine from Charlotte to Orlando. #longday,,2015-02-17 16:41:36 -0800,Manc.,
567843415716732928,negative,1.0,Customer Service Issue,1.0,US Airways,,erickofiejones,,0,@USAirways I was told there is no record of my refund.  Can someone please help me. This has been a long day,,2015-02-17 16:29:54 -0800,,Eastern Time (US & Canada)
567842647739654144,negative,1.0,Customer Service Issue,1.0,US Airways,,Ltos5363,,0,@USAirways I tried speaking to multiple people at your reservations desk after 30 min on hold. #waivethefee #poorcustomerservice #Neptune,,2015-02-17 16:26:51 -0800,"South Shore, MA",Eastern Time (US & Canada)
567842466851905536,negative,1.0,Customer Service Issue,1.0,US Airways,,mttdprkr,,0,@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable.,,2015-02-17 16:26:08 -0800,"Vancouver, WA",Pacific Time (US & Canada)
567842439911858176,negative,1.0,Customer Service Issue,0.6544,US Airways,,Ltos5363,,0,@USAirways Stop reposting same autoresponse  That was return flight home #imateacher. Couldnt get to RSW  #neptune#waivethefee #notmyfault,,2015-02-17 16:26:02 -0800,"South Shore, MA",Eastern Time (US & Canada)
567842370533867520,negative,1.0,Customer Service Issue,1.0,US Airways,,suzanneboles,,0,@USAirways contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it.,,2015-02-17 16:25:45 -0800,"London, ON'",Eastern Time (US & Canada)
567842366473834498,positive,1.0,,,US Airways,,PsuOhiofarmgirl,,0,@USAirways  thank you! Glad to be heading home! Great people at your call center!,,2015-02-17 16:25:44 -0800,,
567841818357964800,positive,0.6584,,0.0,US Airways,,suzanneboles,,0,"@USAirways thx 4 replying. After trying 2 get thru many times, &amp; v-mail or people hanging up on, us we talked 2 tech...cont'd",,2015-02-17 16:23:34 -0800,"London, ON'",Eastern Time (US & Canada)
567840815331991552,negative,1.0,Customer Service Issue,1.0,US Airways,,curtainbounce,,0,@USAirways My Flight Booking Problems C68LD9 just times out when I select it under Manage My Flight Booking Problems for months now. I have emailed but no response. Help?,,2015-02-17 16:19:35 -0800,"Sydney, Australia",Sydney
567840122454052864,positive,0.6854,,,US Airways,,wickenstein,,0,@USAirways HA!  You're fun.,,2015-02-17 16:16:49 -0800,"Charleston, SC",Eastern Time (US & Canada)
567840103122509825,negative,1.0,Cancelled Flight,1.0,US Airways,,unpredictaylor,,0,@USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted,,2015-02-17 16:16:45 -0800,,Atlantic Time (Canada)
567834881939546113,neutral,0.6803,,0.0,US Airways,,mttdprkr,,0,@USAirways how long is that flight? http://t.co/bCwckWtnlE,,2015-02-17 15:56:00 -0800,"Vancouver, WA",Pacific Time (US & Canada)
567834021293596672,positive,1.0,,,US Airways,,GGoodie56,,0,@USAirways flying high thanks!,,2015-02-17 15:52:35 -0800,Wading River,
567832862130577408,negative,0.6627,Can't Tell,0.3373,US Airways,,Ltos5363,,0,@USAirways ticket couldnt be used bc unable to get to departing dest (RSW) bc of blizzard in BOS. Told only way to use credit is $200 fine,,2015-02-17 15:47:58 -0800,"South Shore, MA",Eastern Time (US & Canada)
567832821013848064,negative,1.0,Customer Service Issue,0.6762,US Airways,,MartyBergerson,,0,@USAirways if I cant get through to reservations how can they take a look? 2+ hour hold times are not reasonable in any industry!,,2015-02-17 15:47:49 -0800,Always Traveling,Eastern Time (US & Canada)
567832250110337024,negative,1.0,Customer Service Issue,1.0,US Airways,,mttdprkr,,0,"@USAirways 3+ hours on hold... oh, wait, for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes.",,2015-02-17 15:45:32 -0800,"Vancouver, WA",Pacific Time (US & Canada)
567832153670705152,positive,0.6742,,0.0,US Airways,,michael_lepp,,0,@USAirways Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791.,"[27.96879606, -82.55192621]",2015-02-17 15:45:09 -0800,"Charlotte, North Carolina",Quito
567831160978677760,negative,0.6356,Late Flight,0.3355,US Airways,,LisaWilsonDaly,,0,@USAirways flt 5302 CLT to DAY supposed to depart 5:51; the 6:20...still no crew. #schedule/contact the pilot!,,2015-02-17 15:41:13 -0800,"Centerville, Ohio",Atlantic Time (Canada)
567830991491997696,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,Nathanielyb,,0,"@USAirways so i ask for ice and the attendant snaps ""i dont have ice on this cart"" not 5 min Late Flightr 2 cups of ice to the people 2 rows ahead.",,2015-02-17 15:40:32 -0800,"Westbrook, CT",Eastern Time (US & Canada)
567829906861793280,positive,0.66,,,US Airways,,AminESPN,,0,@USAirways thanks,,2015-02-17 15:36:14 -0800,SportsCenter,Arizona
567823045215313920,negative,1.0,Customer Service Issue,0.7158,US Airways,,tamajared,,0,@USAirways I've been waiting for the callback for EIGHT HOURS. HOW MUCH LONGER?!,,2015-02-17 15:08:58 -0800,DC / MIA,Quito
567822717665198080,negative,1.0,Customer Service Issue,1.0,US Airways,,mttdprkr,,0,@USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit.  @AmericanAir paid far too much for you.,,2015-02-17 15:07:40 -0800,"Vancouver, WA",Pacific Time (US & Canada)
567822117237170178,negative,0.6556,Late Flight,0.6556,US Airways,,PsuOhiofarmgirl,,0,"@USAirways  redeemed themselves!  Flight out at 7:44!!! Had to call and negotiate,  but thank the Lord I'm heading home!!!!!",,2015-02-17 15:05:17 -0800,,
567822098950791168,negative,1.0,Flight Booking Problems,1.0,US Airways,,Two4Chaos,,0,@USAirways Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... #crap,,2015-02-17 15:05:12 -0800,"Scottsdale, AZ",Arizona
567821288820203520,negative,1.0,Customer Service Issue,1.0,US Airways,,DocWaaaaaa,,0,@USAirways I been on hold with U for 40mins wasting my time and $ &amp; I don't appreciate it #WheresTheCustomerServiceAt http://t.co/phI2IfNjIT,,2015-02-17 15:01:59 -0800,NEXT D00R 2 U  ( Chiangles ),Pacific Time (US & Canada)
567820647465803776,negative,1.0,Late Flight,1.0,US Airways,,shipge,,0,@USAirways It was US 893. The gate was open after about 50 mins waiting. What a great way to finish an 18 hour delayed arrival!!,,2015-02-17 14:59:26 -0800,Chicago,Central Time (US & Canada)
567820135265759232,negative,0.3558,Can't Tell,0.3558,US Airways,,ChloeLynne17,,0,@USAirways strikes again. @emilylyonss  I strongly suggest you live tweet your ordeal. Their media team appreciates the updates 😎,,2015-02-17 14:57:24 -0800,,
567819711950635009,negative,1.0,Late Flight,0.3457,US Airways,,earlp,,0,@USAirways flight 4524  first a 2 hour wait for a deadhead crew  then deadhead crew takes overhead bin space paying customers annoyed,,2015-02-17 14:55:43 -0800,,Quito
567819606904295424,positive,1.0,,,US Airways,,kbutsunturn,,0,"@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today.",,2015-02-17 14:55:18 -0800,"Raleigh, NC",
567818961716387840,negative,1.0,Customer Service Issue,0.6619,US Airways,,DropMeAnywhere,,0,"@USAirways And really, it's a middle initial versus middle name. All else the same. Not spending my time on your computer issues.","[0.0, 0.0]",2015-02-17 14:52:44 -0800,"Here, There and Everywhere",Arizona
567818690096541696,negative,1.0,Bad Flight,0.6768,US Airways,,mintzrandy,,0,"@USAirways very disappointed I wasn't ""allowed"" to change seats after checking in early online for a flight tomorrow morning.",,2015-02-17 14:51:39 -0800,Philadelphia Suburbs,Eastern Time (US & Canada)
567818509650124800,negative,1.0,Customer Service Issue,0.6727,US Airways,,DropMeAnywhere,,0,@USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult.,"[0.0, 0.0]",2015-02-17 14:50:56 -0800,"Here, There and Everywhere",Arizona
567816651900583936,negative,1.0,Customer Service Issue,0.6522,US Airways,,SyncSummit,,0,@USAirways 8 weeks to refund this ticket - 0372389047497?!? - totally unacceptable.  Fix this or I'll put it on blast on social media and TV,,2015-02-17 14:43:33 -0800,Where Music meets Visual Media,Eastern Time (US & Canada)
567813042576199680,negative,1.0,Customer Service Issue,0.6471,US Airways,,CGrescueswimmer,,0,@USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach.   I want resolution or a comp,,2015-02-17 14:29:13 -0800,"St. Louis, MO",Central Time (US & Canada)
567812687893262336,positive,0.6404,,,US Airways,,TGRunningLady,,0,"@USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees &amp; @united for help getting me back to IAH.",,2015-02-17 14:27:48 -0800,,
567812370690605056,neutral,1.0,,,US Airways,,gkorwan,,0,@USAirways @satesq theres only one flt PHL-CRW per day.,,2015-02-17 14:26:33 -0800,Charleston,Atlantic Time (Canada)
567812369902133248,negative,1.0,Flight Attendant Complaints,0.6706,US Airways,,btr5017,,0,@USAirways @AmericanAir Your staff members are looking at me like I have two heads. Check your own websites!!! http://t.co/8Hh0c63TIe,,2015-02-17 14:26:33 -0800,,Eastern Time (US & Canada)
567811918711504896,neutral,1.0,,,US Airways,,Brandy_Fisher,,0,"@USAirways I will be traveling from LAX to CLT to HTS, I have been rebooked for tomorrow due to the travel advisory.",,2015-02-17 14:24:45 -0800,Miss California United States,Eastern Time (US & Canada)
567811573265260544,negative,0.6775,Flight Booking Problems,0.3535,US Airways,,Brandy_Fisher,,0,@USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club.,,2015-02-17 14:23:23 -0800,Miss California United States,Eastern Time (US & Canada)
567810259675537408,positive,1.0,,,US Airways,,DCSas,,0,@USAirways Flight # 604. Thanks.,,2015-02-17 14:18:09 -0800,"ÜT: 38.907675,-76.944183",Eastern Time (US & Canada)
567809403668430849,negative,1.0,Late Flight,1.0,US Airways,,earlp,,0,@USAirways flight 4524 delayed for 2 hours for a deadhead crew.  Lets make 150 paying customers wait ...that is great service #USAirways,,2015-02-17 14:14:45 -0800,,Quito
567808893464899584,negative,0.6458,Bad Flight,0.6458,US Airways,,Sanabia28,,0,@USAirways if ur going 2 charge $20 for wi-fi make sure it works. #Brutal #DialUp b a 100 by the time things load. #TheEnd #GoodDay,,2015-02-17 14:12:44 -0800,"Jupiter, FL",
567808843373105152,negative,1.0,Customer Service Issue,1.0,US Airways,,staciesater,,0,@USAirways is anyone working today?? Anyone want to pick up a phone?,"[25.8801693, -80.14141202]",2015-02-17 14:12:32 -0800,"Nashville, TN",Central Time (US & Canada)
567808567580041216,negative,1.0,Customer Service Issue,1.0,US Airways,,mttdprkr,,0,@USAirways I've been on hold for over 90 minutes... There's a lack of quality service here.  Nobody cares that I hate your shitty airline.,,2015-02-17 14:11:26 -0800,"Vancouver, WA",Pacific Time (US & Canada)
567807786748284928,negative,1.0,Cancelled Flight,1.0,US Airways,,NickApex,,0,"@USAirways stranded @Ernie_Vigil Phoenix w/ broken foot.  Both my flights f'd, Sunday for ""sickcrew"".  Cancelled Flighted my mechanics flight today.",,2015-02-17 14:08:20 -0800,,
567805465854488579,positive,1.0,,,US Airways,,Logunov_Daniil,,0,"@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏😢😢😢😢😢😢😢😢🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏",,2015-02-17 13:59:07 -0800,"Russia, Россия",Abu Dhabi
567805039583199235,negative,1.0,Customer Service Issue,0.6776,US Airways,,michael_lepp,,1,@USAirways It's the rude and arrogant gate personnel. Uncalled for. Unprofessional. #theworst,,2015-02-17 13:57:25 -0800,"Charlotte, North Carolina",Quito
567804923782627330,negative,1.0,Cancelled Flight,1.0,US Airways,,Ltos5363,,0,"@USAirways wont waive fees for flight Cancelled Flightlation due to #neptune To use credit, $200 fee. Couldnt reach destination @BostonBBB #notmyfault",,2015-02-17 13:56:57 -0800,"South Shore, MA",Eastern Time (US & Canada)
567804700951855104,positive,1.0,,,US Airways,,WBGreen,,0,@USAirways Thank you. And thanks for being so accommodating.,,2015-02-17 13:56:04 -0800,"Portland, ME",Quito
567803627714138112,positive,1.0,,,US Airways,,Logunov_Daniil,,0,@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE 🙏🙏🙏😢😢😢🙏🙏🙏,,2015-02-17 13:51:48 -0800,"Russia, Россия",Abu Dhabi
567803477762797570,negative,1.0,Late Flight,1.0,US Airways,,PatrickCronin10,,0,@USAirways Feeling helpless at Tanpa airport. How can I talk to someone. Flight delayed 4 times. Need help. Missed connections will be prob,,2015-02-17 13:51:13 -0800,"Nashua, NH",Eastern Time (US & Canada)
567803306928775168,negative,1.0,Customer Service Issue,0.6686,US Airways,,Ltos5363,,0,@USAirways won't waive $200 fee due to #neptune. Can't use credit w/o paying fee. Couldnt get to destination to use their tic #waivethefee,,2015-02-17 13:50:32 -0800,"South Shore, MA",Eastern Time (US & Canada)
567803049130094592,negative,1.0,Can't Tell,1.0,US Airways,,MeghanTeeth,,0,@USAirways no wonder you are the lowest rated airline in america. #shameful #USAirways,,2015-02-17 13:49:30 -0800,,Central Time (US & Canada)
567802808876158976,negative,1.0,Customer Service Issue,1.0,US Airways,,MeghanTeeth,,0,@USAirways how are you even still in business? i have been trying to call for hours. this is pathetic.,,2015-02-17 13:48:33 -0800,,Central Time (US & Canada)
567802781877407744,positive,1.0,,,US Airways,,bradlerner,,0,@USAirways thanks!,,2015-02-17 13:48:27 -0800,Virginia Beach,
567802602738708480,negative,1.0,Customer Service Issue,1.0,US Airways,,MeghanTeeth,,0,"@USAirways wow this airline is a joke, absolutely horrendous customer service. you guys should be ashamed.",,2015-02-17 13:47:44 -0800,,Central Time (US & Canada)
567802570912305152,negative,1.0,Cancelled Flight,1.0,US Airways,,Ltos5363,,0,@USAirways Flight Cancelled Flighted because of #Neptune Could not get to my destination. #notmyfault  #waive$200fee #ripoff #poorcustomerservice,,2015-02-17 13:47:36 -0800,"South Shore, MA",Eastern Time (US & Canada)
567802378041450496,positive,1.0,,,US Airways,,Logunov_Daniil,,0,@USAirways YOU ARE THE BEST AIRWAYS! Follow me please!!!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏,,2015-02-17 13:46:50 -0800,"Russia, Россия",Abu Dhabi
567802255215460353,negative,1.0,Customer Service Issue,0.6498,US Airways,,Ltos5363,,0,"@USAirways  If you can waive a fee at time of Cancelled Flightation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice",,2015-02-17 13:46:21 -0800,"South Shore, MA",Eastern Time (US & Canada)
567802008292564992,negative,1.0,Late Flight,1.0,US Airways,,GGoodie56,,0,@USAirways flight #654 sitting at JFK with delays for 3-1/2 hrs! No employees to load bags? #terrible,,2015-02-17 13:45:22 -0800,Wading River,
567801274293563393,negative,1.0,Cancelled Flight,0.6309,US Airways,,rkasold,,0,@USAirways I have been rebooked but It has been handled very unprofessionally. Cancelled Flightations happen but the disorganization is uncalled for.,,2015-02-17 13:42:27 -0800,,Eastern Time (US & Canada)
567800771774001153,neutral,1.0,,,US Airways,,_bpr_,,0,@USAirways conf number FMJTYL delayed - any chance of getting an earlier flight fll to phx?,,2015-02-17 13:40:27 -0800,"Boca Raton, FL",Eastern Time (US & Canada)
567800315093979138,negative,1.0,Customer Service Issue,1.0,US Airways,,GainesJohnson,,0,"@USAirways I have now called 12 times in the last three days. That's unacceptable. I'm willing to wait on hold, but that's not an option.",,2015-02-17 13:38:38 -0800,"Charlottesville, Virginia",Central Time (US & Canada)
567800210064420864,positive,1.0,,,US Airways,,Logunov_Daniil,,0,@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)🙏🙏🙏✌️😉),,2015-02-17 13:38:13 -0800,"Russia, Россия",Abu Dhabi
567799968279560194,negative,1.0,Customer Service Issue,1.0,US Airways,,FranklySpeakn,,0,"@USAirways I've been on hold for over 2 hours. Need to re-book a flight, please help.",,2015-02-17 13:37:16 -0800,NJ,Eastern Time (US & Canada)
567799412538494976,negative,1.0,Bad Flight,0.3631,US Airways,,benjaminspear,,0,"@usairways It was 9º, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|",,2015-02-17 13:35:03 -0800,"Boston, MA",Quito
567797906977083392,negative,1.0,Customer Service Issue,1.0,US Airways,,DropMeAnywhere,,0,@USAirways I'm traveling around the world until the end of the year. 800 numbers do me no good.,"[0.0, 0.0]",2015-02-17 13:29:04 -0800,"Here, There and Everywhere",Arizona
567796792847499265,negative,0.6644,Customer Service Issue,0.6644,US Airways,,DaintyKenyan,,0,@USAirways I don't know I've tried to call for confirmation but calls aren't going thru. Can you let me know?,,2015-02-17 13:24:39 -0800,"Research Triangle Park, N.C.",Quito
567794202730577920,negative,1.0,Cancelled Flight,1.0,US Airways,,rkasold,,0,@USAirways can I get free wifi since the flight 1808 was Cancelled Flightled?,,2015-02-17 13:14:21 -0800,,Eastern Time (US & Canada)
567793186698190848,negative,1.0,Customer Service Issue,1.0,US Airways,,bennymarkow,,0,@USAirways was rebooked but sucked big time. Crappy layover. Customer service very sub-par.,,2015-02-17 13:10:19 -0800,,
567793072060276736,positive,0.6913,,0.0,US Airways,,Brandy_Fisher,,0,@USAirways Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today.,,2015-02-17 13:09:52 -0800,Miss California United States,Eastern Time (US & Canada)
567791865823789056,negative,1.0,Cancelled Flight,1.0,US Airways,,BobbiSue,,0,@USAirways have done that. Sadly no flight from CLT has gotten to IND today and we head back to Tampa tmrw.,,2015-02-17 13:05:04 -0800,Tampa,Eastern Time (US & Canada)
567791526370365440,negative,1.0,Customer Service Issue,1.0,US Airways,,mttdprkr,,0,@USAirways holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more.  @delta is better,,2015-02-17 13:03:43 -0800,"Vancouver, WA",Pacific Time (US & Canada)
567791019086065664,negative,1.0,Late Flight,0.6464,US Airways,,robgpaul,,0,@USAirways I would be on my way but   wether has delayed yet again.. Love the Charlotte ice storm!!  Good luck with mad customers,,2015-02-17 13:01:42 -0800,,Eastern Time (US & Canada)
567790793197629440,negative,1.0,Flight Attendant Complaints,0.6673,US Airways,,laurastarbeth,,1,@USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...,,2015-02-17 13:00:48 -0800,Boston,Eastern Time (US & Canada)
567790572833103872,negative,1.0,Cancelled Flight,1.0,US Airways,,Whooeeeee,,0,@USAirways tooooo many Cancelled Flightations! My chain of command hates me now,,2015-02-17 12:59:56 -0800,All Over the Damn Place,Atlantic Time (Canada)
567790175813681153,negative,1.0,Cancelled Flight,1.0,US Airways,,ashleyapaine,,0,@USAirways  you Cancelled Flightled both my flights and refused to give a voucher despite no flights for 2days. @USAirways #neveragain,,2015-02-17 12:58:21 -0800,,
567789902633664512,negative,0.6449,Cancelled Flight,0.3285,US Airways,,jdpletnick,,1,@USAirways I just think if I am staying w your airline &amp; rescheduling a flight I shouldn't absorb a fee that is the cost of 1/2 my flight,,2015-02-17 12:57:16 -0800,"Newtown, Pa",Quito
567788578026311680,positive,1.0,,,US Airways,,Lucifer_20,,0,@USAirways that's why u guys are my #1 choice.,,2015-02-17 12:52:00 -0800,,Eastern Time (US & Canada)
567788199175786496,positive,0.6637,,0.0,US Airways,,NaomiSheltonDC,,0,@USAirways thanks. 😒,,2015-02-17 12:50:30 -0800,,Eastern Time (US & Canada)
567787449053872128,negative,1.0,Customer Service Issue,1.0,US Airways,,michael_lepp,,1,@usairways I’m cool with weather delays etc. But lying and deceiving passengers to keep them from changing is reprehensible. #yousuck,"[35.22032317, -80.94508353]",2015-02-17 12:47:31 -0800,"Charlotte, North Carolina",Quito
567786807224705027,negative,1.0,Cancelled Flight,1.0,US Airways,,TGRunningLady,,0,"@usairways I just want to get home before Wednesday... Joke is over, 50hrs of Cancelled Flightlations and delays is enough!",,2015-02-17 12:44:58 -0800,,
567786151370629121,positive,0.6762,,,US Airways,,zachupton,,0,@USAirways how about a drink voucher for the next flight?? #winkwink,,2015-02-17 12:42:22 -0800,Beavercreek Ohio,
567784773780013057,positive,0.6507,,,US Airways,,Champa24,,0,@USAirways nice touch with using my first name.  Very intimate.  I'll be filing a claim soon to be reimbursed. Have a us airways day!,,2015-02-17 12:36:53 -0800,,
567783713833234432,negative,1.0,Customer Service Issue,0.6633,US Airways,,jjsimonCNN,,1,"@USAirways The airline is embarrassing itself. I get that bad weather isn't your fault, but your response to it couldn't have been worse.",,2015-02-17 12:32:40 -0800,"Washington, DC, USA",Eastern Time (US & Canada)
567782686077747200,negative,0.6677,Bad Flight,0.3602,US Airways,,bradlerner,,0,@USAirways any updates on flight 5202 from ORF to PHL no one at gate...  ;(,,2015-02-17 12:28:35 -0800,Virginia Beach,
567782645975625729,negative,1.0,Flight Booking Problems,1.0,US Airways,,shoobe01,,0,"@usairways Yes. Works in Firefox. 

Can do everything but finish purchase. Button turns gray, never submits. For a couple weeks now.",,2015-02-17 12:28:26 -0800,"Mission, Kansas",
567781757274292224,negative,1.0,Cancelled Flight,0.6606,US Airways,,rkasold,,0,@USAirways 2.5 hours Late Flightr and the flight has been Cancelled Flightled. You gotta work on your internal communication skills.,,2015-02-17 12:24:54 -0800,,Eastern Time (US & Canada)
567781582791278592,negative,1.0,Bad Flight,0.6531,US Airways,,33rdn8th,,0,"@USAirways had a horrible experience flying from Montego Bay to Philadelphia on 2/11. $125 2check a golf bag, constant selling in-flight",,2015-02-17 12:24:12 -0800,,
567781477761314816,negative,1.0,longlines,0.6487,US Airways,,shipge,,0,"@usairways told no gates open at #ORD, needed to wait 20mins. Still waiting after about 4 mins.",,2015-02-17 12:23:47 -0800,Chicago,Central Time (US & Canada)
567781227537915906,negative,1.0,Late Flight,1.0,US Airways,,rkasold,,0,@USAirways And it's 3:22 with no sign of boarding.... Can I please get another update?,,2015-02-17 12:22:48 -0800,,Eastern Time (US & Canada)
567781176375803905,negative,1.0,Flight Booking Problems,1.0,US Airways,,mikemayo1428,,0,@USAirways still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks,,2015-02-17 12:22:35 -0800,"Portland, ME",Atlantic Time (Canada)
567780624531222528,positive,0.3678,,0.0,US Airways,,DAngel082,,0,"@USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!",,2015-02-17 12:20:24 -0800,New York,
567779193342423040,negative,1.0,Customer Service Issue,0.6606,US Airways,,DomaineD1997,,0,@USAirways great job communicating to the passengers! Flight 1855 doesn't exist anymore? http://t.co/hLZaHXkdSn,,2015-02-17 12:14:43 -0800,NC,
567778512548167680,positive,0.6714,,0.0,US Airways,,mdejock,,0,@USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis &amp; boots count as 1. Teach your mgr who didn't know,,2015-02-17 12:12:00 -0800,,
567778498723737600,negative,0.6667,Lost Luggage,0.6667,US Airways,,benjaminspear,,0,@usairways Thx for responding :) When bags came there was mad rush towards end of jetway—why not just put thru baggage claim?,,2015-02-17 12:11:57 -0800,"Boston, MA",Quito
567778236026077185,negative,1.0,longlines,1.0,US Airways,,mattgarcia901,,0,@USAirways @AmericanAir  we are on us/aa flight 4443.We  arrived at dca at 2:12. Waiting on our gate (33)for apx an hr now. No update?,"[38.8639627, -77.0436015]",2015-02-17 12:10:54 -0800,"Washington, DC",Central Time (US & Canada)
567777743665946624,negative,1.0,Customer Service Issue,0.35200000000000004,US Airways,,dosydoh,,0,@USAirways  Have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours,,2015-02-17 12:08:57 -0800,,Pacific Time (US & Canada)
567777625344593920,negative,1.0,Customer Service Issue,0.6444,US Airways,,dosydoh,,0,"@USAirways If you believe in keeping your customers happy, especially after a mistake was made on your part...",,2015-02-17 12:08:29 -0800,,Pacific Time (US & Canada)
567777187265515521,neutral,0.6459,,0.0,US Airways,,DropMeAnywhere,,0,"@USAirways Would love to combine AA and USAir accts. Unfortunately, one has my middle name &amp; one has middle initial. Won't allow change","[0.0, 0.0]",2015-02-17 12:06:44 -0800,"Here, There and Everywhere",Arizona
567777150145949697,negative,1.0,Customer Service Issue,0.664,US Airways,,mattt1312,,0,@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service,,2015-02-17 12:06:36 -0800,,Quito
567777100112101376,positive,1.0,,,US Airways,,davidniu7,,0,@USAirways right on. Up. Up &amp; away ✈️🌞,,2015-02-17 12:06:24 -0800,"Philadelphia, PA",Quito
567776714303238144,negative,1.0,Customer Service Issue,1.0,US Airways,,mikemayo1428,,0,@USAirways your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. #usairwayssucks,,2015-02-17 12:04:52 -0800,"Portland, ME",Atlantic Time (Canada)
567776364351074304,neutral,0.6906,,0.0,US Airways,,htmella,,0,@USAirways please please please let my plane back to the gate so I can get off as I will miss connection due to CLT closing. 2034,,2015-02-17 12:03:28 -0800,"Washington, DC",Quito
567776258621464577,negative,1.0,Late Flight,0.6759999999999999,US Airways,,mattgarcia901,,0,@USAirways we've (flight 4443) been sitting on the tarmac of dca for a while now waiting on a gate. Can we just use another gate?,"[38.8687568, -77.035652]",2015-02-17 12:03:03 -0800,"Washington, DC",Central Time (US & Canada)
567776148864913408,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,DomaineD1997,,0,@USAirways I hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup,,2015-02-17 12:02:37 -0800,NC,
567775776582672384,negative,1.0,Cancelled Flight,0.6839,US Airways,,CGrescueswimmer,,0,"@usairways you made us miss our flight, first class now I can't even enter the admirals club.  Not happy  dm me to fix this.",,2015-02-17 12:01:08 -0800,"St. Louis, MO",Central Time (US & Canada)
567774229249421312,negative,1.0,Late Flight,1.0,US Airways,,amorris1116,,0,"@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm",,2015-02-17 11:54:59 -0800,,
567771635139502080,negative,1.0,Customer Service Issue,0.6845,US Airways,,_JoeChuck,,1,@USAirways on hold for 2 hours. You know what just keep my money,,2015-02-17 11:44:41 -0800,CT to Queens ,Eastern Time (US & Canada)
567771225104338944,negative,1.0,Flight Booking Problems,0.3603,US Airways,,jdpletnick,,1,@USAirways charging $200 2 change a flight is a rip off the reason I have 2 is out of my hands &amp; I want 2 reschedule same flight but in July,,2015-02-17 11:43:03 -0800,"Newtown, Pa",Quito
567769337256484864,negative,1.0,Late Flight,0.3545,US Airways,,rkasold,,0,@USAirways flight 1808 is not leaving at 2:45 because we haven't even begun to board yet. Please update your website ASAP,,2015-02-17 11:35:33 -0800,,Eastern Time (US & Canada)
567768830265401344,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,j_husucks,,0,@USAirways @Jack_Kairys (2/2) and another sent him to the wrong line...oh and the kiosks weren't working! #thanks,,2015-02-17 11:33:32 -0800,,
567768552644423680,negative,1.0,Flight Attendant Complaints,0.6923,US Airways,,j_husucks,,0,@USAirways also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1/2),,2015-02-17 11:32:26 -0800,,
567768450471587840,negative,1.0,Customer Service Issue,1.0,US Airways,,rkasold,,0,@USAirways the phone number the gate gave me doesn't work either. What is your customer service phone number?,,2015-02-17 11:32:01 -0800,,Eastern Time (US & Canada)
567768417038761987,neutral,1.0,,,US Airways,,JenniesMagic,,0,@USAirways done,,2015-02-17 11:31:53 -0800,,Eastern Time (US & Canada)
567768224607911936,negative,1.0,Bad Flight,0.3733,US Airways,,j_husucks,,0,@USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?,,2015-02-17 11:31:08 -0800,,
567767738886545408,negative,1.0,Customer Service Issue,1.0,US Airways,,izzyflan,,0,"@USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?",,2015-02-17 11:29:12 -0800,,
567766633637502976,negative,1.0,Customer Service Issue,1.0,US Airways,,Dazoulai,,0,@USAirways Thks 4 tip. Seems like a workaround rather than a customer-friendly solution. They should have an easily accessible email.,,2015-02-17 11:24:48 -0800,,
567765893355417601,neutral,0.6659,,0.0,US Airways,,zachupton,,0,@USAirways unfortunately not. I think I watched it take off from the bus. Rebooked for a Late Flightr flight now #planestrainsandautomobiles,,2015-02-17 11:21:52 -0800,Beavercreek Ohio,
567764858817773570,neutral,0.6745,,0.0,US Airways,,DaintyKenyan,,0,@USAirways I was supposed to be on flight 1861 from Charlotte to RDU @ 8:20pm yesterday. Is the same flight scheduled for departure tonight?,,2015-02-17 11:17:45 -0800,"Research Triangle Park, N.C.",Quito
567763837055954944,positive,0.6858,,0.0,US Airways,,erickofiejones,,0,@USAirways Thank you so much its been a very stressful day,,2015-02-17 11:13:41 -0800,,Eastern Time (US & Canada)
567763697230438400,negative,1.0,Flight Attendant Complaints,0.6419,US Airways,,liquidfox1,,0,"@USAirways me too. In the future, have a better harsh weather preparedness plan. So much of your staff called out that everything snowballed",,2015-02-17 11:13:08 -0800,This is an AD account. 18+,
567763065706250240,negative,1.0,Flight Booking Problems,0.708,US Airways,,shoobe01,,0,"@usairways If I could/wanted to call I wouldn't use the internet to make a reservation.

Site won't work on Chrome, on several computers.",,2015-02-17 11:10:38 -0800,"Mission, Kansas",
567762685200228352,neutral,0.6845,,0.0,US Airways,,Eagles_SAB,,0,"@USAirways Darn it, first in line for no upgrade! Wish I understood the policy. :) http://t.co/xGPaAyFDwt",,2015-02-17 11:09:07 -0800,"Philadelphia, PA",Central Time (US & Canada)
567762670045364225,negative,1.0,Lost Luggage,1.0,US Airways,,MsAmanRm103,,0,@USAirways Waiting for my luggage on flight 1923. Is there a delay?,,2015-02-17 11:09:03 -0800,"Detroit, MI",
567761568889581569,negative,1.0,Customer Service Issue,1.0,US Airways,,rkasold,,0,@USAirways will you please update your website with the most current flight status? And update your customer service phone # on @google thx,,2015-02-17 11:04:41 -0800,,Eastern Time (US & Canada)
567761193138671616,negative,0.6458,Flight Booking Problems,0.3333,US Airways,,GainesJohnson,,0,@USAirways Flight Booking Problems a flight using credit from a previously Cancelled Flightled flight. Can't get thru on the phone and can't book online. Help please.,,2015-02-17 11:03:11 -0800,"Charlottesville, Virginia",Central Time (US & Canada)
567761144190746625,positive,1.0,,,US Airways,,TreyWheelerCEO,,0,@USAirways Absolutely!! The staff was amazing!!,"[36.08576903, -115.14953095]",2015-02-17 11:02:59 -0800,"Lima, OH",Eastern Time (US & Canada)
567760870630244352,negative,1.0,Can't Tell,1.0,US Airways,,kpbball41,,0,@USAirways you are horrendous.  Pull your shit together,,2015-02-17 11:01:54 -0800,"Boston, MA",Quito
567760474553348096,positive,1.0,,,US Airways,,htmella,,0,@USAirways Haha - that will indeed be a great day!,,2015-02-17 11:00:20 -0800,"Washington, DC",Quito
567759874403344384,negative,1.0,Late Flight,0.7078,US Airways,,simuLate Flightthis,,0,"@USAirways I want my money back. Now we're sitting on the runway. After a 2 hour delay, waiting for the baggage to begin loading.","[40.6488643, -73.7944749]",2015-02-17 10:57:57 -0800,Queens,Quito
567759456503881729,negative,1.0,Late Flight,0.6768,US Airways,,HelloKansas,,0,@USAirways how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane..,,2015-02-17 10:56:17 -0800,"Nashville, TN",Eastern Time (US & Canada)
567759344360783872,negative,1.0,Flight Attendant Complaints,0.6849,US Airways,,afioto,,0,@USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl,"[35.20346242, -80.92218024]",2015-02-17 10:55:50 -0800,,Central Time (US & Canada)
567759268724887552,neutral,0.6829999999999999,,0.0,US Airways,,DAngel082,,0,@USAirways  my flight was #3729...but I left my phone on the plane or the shuttle :(,,2015-02-17 10:55:32 -0800,New York,
567757897841385473,positive,0.6291,,0.0,US Airways,,KristinKlutz,,0,@USAirways thank you! I tried that and they said they didn't have it. Anywhere else to try?,,2015-02-17 10:50:05 -0800,,
567757851104641024,negative,0.6955,Can't Tell,0.3531,US Airways,,BlessedEpiphany,,0,@USAirways @AmericanAir  best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done,,2015-02-17 10:49:54 -0800,"Dallas, TX by way of Tampa, FL",America/Chicago
567757203093090305,negative,1.0,Cancelled Flight,1.0,US Airways,,BlessedEpiphany,,0,"@usairways and @AmericanAir  4 days of Cancelled Flightations, I have driven to 3 airports in 3 different states, spent more on gas than my flight.",,2015-02-17 10:47:20 -0800,"Dallas, TX by way of Tampa, FL",America/Chicago
567756326718431232,negative,0.69,Flight Attendant Complaints,0.36,US Airways,,Jack_Kairys,,0,@USAirways then why did my whole team be able to put there carry ons under the plane,,2015-02-17 10:43:51 -0800,,
567755891714174976,positive,1.0,,,US Airways,,themadhacker13,,0,@USAirways customer service at its finest,,2015-02-17 10:42:07 -0800,East Coast,Eastern Time (US & Canada)
567755542362591233,negative,1.0,Customer Service Issue,0.6867,US Airways,,Dazoulai,,0,@USAirways No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model?,,2015-02-17 10:40:44 -0800,,
567754593434873857,neutral,0.6632,,0.0,US Airways,,zachupton,,0,@USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough,,2015-02-17 10:36:58 -0800,Beavercreek Ohio,
567754392682901504,negative,0.6535,Late Flight,0.3366,US Airways,,zachupton,,0,@USAirways please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min!,,2015-02-17 10:36:10 -0800,Beavercreek Ohio,
567754056924672000,positive,1.0,,,US Airways,,lauras_music,,0,@USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :),,2015-02-17 10:34:50 -0800,Ohio,Eastern Time (US & Canada)
567753872967528448,negative,1.0,Bad Flight,0.3789,US Airways,,ElaineLibrarian,,0,.@USAirways we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait?,,2015-02-17 10:34:06 -0800,"Albany, NY",Central Time (US & Canada)
567753815634370560,negative,1.0,Customer Service Issue,1.0,US Airways,,tamajared,,0,@USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.,,2015-02-17 10:33:52 -0800,DC / MIA,Quito
567753071833665536,negative,1.0,Cancelled Flight,1.0,US Airways,,erickofiejones,,0,@USAirways No I missed the funeral so I had to take a train back to Newark,,2015-02-17 10:30:55 -0800,,Eastern Time (US & Canada)
567752558207586304,neutral,1.0,,,US Airways,,ewenmilligan,,0,@USAirways what is the baggage allowance on flights from Glasgow to the US?  Thanks,,2015-02-17 10:28:52 -0800,"Fife, Dunfermline",London
567751134476259328,negative,1.0,Can't Tell,1.0,US Airways,,_JoeChuck,,0,@USAirways @AmericanAir what a joke of a company today reminded me why I never book with you,,2015-02-17 10:23:13 -0800,CT to Queens ,Eastern Time (US & Canada)
567751025890709504,positive,0.6727,,0.0,US Airways,,TreyWheelerCEO,,0,@USAirways — I had exceptional service on flight #403 from IND to PHX!!,"[36.08584875, -115.14968355]",2015-02-17 10:22:47 -0800,"Lima, OH",Eastern Time (US & Canada)
567748987512705027,negative,1.0,Flight Attendant Complaints,1.0,US Airways,,sampleonephl,,0,@USAirways it's be nice to take a flight and have some level of consistency / service from the flight attendants. Quality control???,,2015-02-17 10:14:41 -0800,NYC,Central Time (US & Canada)
567747769176432640,negative,1.0,Cancelled Flight,0.6474,US Airways,,cnichols9,,0,@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems,,2015-02-17 10:09:51 -0800,Georgia,
567747420650754048,negative,1.0,Customer Service Issue,0.3505,US Airways,,jameypricephoto,,0,"@USAirways I believe you. But in all seriousness, what's an acceptable time I should have this expense on my name that wasn't my fault....",,2015-02-17 10:08:27 -0800,,Eastern Time (US & Canada)
567745702231830529,negative,1.0,Customer Service Issue,0.6738,US Airways,,ALHphoto,,0,@USAirways cust serv reps who are unable to change reservations in your system Check in unaware of Cancelled Flights that I got word on night before,,2015-02-17 10:01:38 -0800,"Raleigh,NC",Atlantic Time (Canada)
567745507834220546,neutral,1.0,,,US Airways,,JKrace45,,0,@USAirways is there any way that you could hold flight 628 in CLT my husband is stuck in the security check line. flight scheduled for 1PM,,2015-02-17 10:00:51 -0800,,
567744963870752768,negative,1.0,Customer Service Issue,1.0,US Airways,,ALHphoto,,0,@USAirways issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities,,2015-02-17 09:58:42 -0800,"Raleigh,NC",Atlantic Time (Canada)
567743200614289408,negative,1.0,Cancelled Flight,1.0,US Airways,,Kyle_Clarke528,,0,@USAirways missing my reservations due to a Cancelled Flightled flight. Make it right by giving me first class tomorrow. Make your customers happy.,,2015-02-17 09:51:41 -0800,"Worthington, Ohio",Central Time (US & Canada)
567742912579272704,negative,1.0,Lost Luggage,1.0,US Airways,,itsjustdoc,,0,"@USAirways it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation",,2015-02-17 09:50:33 -0800,Ohio,Quito
567741884140093440,negative,0.6484,Late Flight,0.3407,US Airways,,Champa24,,0,@USAirways any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight?,,2015-02-17 09:46:27 -0800,,
567739813114417152,neutral,1.0,,,US Airways,,KristinKlutz,,0,"@USAirways I left my son's Duke hat on flight #1761 last night. It says ""Mason"" on the back. Any way of locating it? Thanks in advance!",,2015-02-17 09:38:14 -0800,,
567739625465077761,neutral,1.0,,,US Airways,,bradleycfox,,0,@USAirways will my known traveler no. transfer over from @AmericanAir ? when I check in at t-24 as an AA elite I can get choice seats?,,2015-02-17 09:37:29 -0800,"Seattle, WA / 36,000 feet",Pacific Time (US & Canada)
567738680945958913,negative,1.0,Flight Booking Problems,0.6581,US Airways,,TaiScott11,,0,@USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help.,,2015-02-17 09:33:44 -0800,,
567737598115082241,positive,0.679,,,US Airways,,mnardini1,,0,@usairways #crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc,,2015-02-17 09:29:26 -0800,DC,Eastern Time (US & Canada)
567736516420853760,negative,1.0,Customer Service Issue,0.6454,US Airways,,cristalyze,,0,"@USAirways &amp; there are seats together, they just have fees. Seems if I'm taking a 5am flight the least you can do is wave the $10.",,2015-02-17 09:25:08 -0800,"Washington, DC",Eastern Time (US & Canada)
567736505477918722,neutral,1.0,,,US Airways,,lauras_music,,0,@USAirways Im researching a flight &amp; noticed a small issue w/class of service between your site &amp; other sites. Could Reservations help me?,,2015-02-17 09:25:05 -0800,Ohio,Eastern Time (US & Canada)
567735943424397312,negative,1.0,Cancelled Flight,0.3431,US Airways,,erickofiejones,,0,@USAirways I need someone from management to contact me I was flying to a funeral won't make it now to add to my pain they want me 2 pay,,2015-02-17 09:22:51 -0800,,Eastern Time (US & Canada)
567735337246806016,negative,1.0,Cancelled Flight,0.6995,US Airways,,erickofiejones,,0,@USAirways Just contaced EYEWITNESS NEWS about the ripoff the Cancelled Flighted now they want me to pay,,2015-02-17 09:20:27 -0800,,Eastern Time (US & Canada)
567735186881003520,neutral,1.0,,,US Airways,,portugrad,,0,@USAirways How can I change without penalty and not have to call customer service,,2015-02-17 09:19:51 -0800,Chicagoland Area,Central Time (US & Canada)
567734830800961537,negative,1.0,Customer Service Issue,1.0,US Airways,,Jamayka,,0,@USAirways when I call it says y'all are too busy and to call back Late Flightr.  this is terrible customer service.  what will you do about it?,,2015-02-17 09:18:26 -0800,"Austin, TX",Central Time (US & Canada)
567734790108225536,negative,1.0,Cancelled Flight,1.0,US Airways,,erickofiejones,,0,"@USAirways They charged me for a flight they Cancelled Flightled, unbelievable and unheard of",,2015-02-17 09:18:16 -0800,,Eastern Time (US & Canada)
567734584000135168,negative,1.0,Can't Tell,1.0,US Airways,,erickofiejones,,0,@USAirways I was completely ripped of by US Airways today never fly this airline  I am contacting my local news,,2015-02-17 09:17:27 -0800,,Eastern Time (US & Canada)
567734506434854912,negative,1.0,Customer Service Issue,1.0,US Airways,,portugrad,,0,@USAirways I can't believe that you would refer me to a number no one seems to be getting through. Really? I need help ASAP!,,2015-02-17 09:17:08 -0800,Chicagoland Area,Central Time (US & Canada)
567734499669454848,negative,1.0,longlines,0.6909,US Airways,,indystevens,,0,@USAirways hundreds of people in line and less than half the desks being manned at CLT. Help?,,2015-02-17 09:17:07 -0800,,Quito
567734357839056896,negative,0.6916,Customer Service Issue,0.6916,US Airways,,Dazoulai,,0,@USAirways Why is there no contact email for customer complaints?,,2015-02-17 09:16:33 -0800,,
567733682879086592,negative,1.0,Late Flight,1.0,US Airways,,simuLate Flightthis,,0,"@USAirways Now I am probably going to miss my connection in Charlotte, so I will have to drive home for the funeral.",,2015-02-17 09:13:52 -0800,Queens,Quito
567733511281721344,negative,1.0,Cancelled Flight,1.0,US Airways,,simuLate Flightthis,,0,"@USAirways Flight 2069 from JFK to Charlotte, then 3750 from Charlotte to Birmingham. 2 previous flights to HSV were Cancelled Flightled.",,2015-02-17 09:13:11 -0800,Queens,Quito
567732946241470464,negative,1.0,Customer Service Issue,1.0,US Airways,,ceowens5,,0,@USAirways still crickets from customer service.,,2015-02-17 09:10:57 -0800,"Seattle, WA",
567732372997963777,neutral,1.0,,,US Airways,,JasonPlizga,,0,@USAirways flight #3900 fro ORF to PHL.,,2015-02-17 09:08:40 -0800,,
567732351774781440,negative,1.0,Flight Booking Problems,0.6809,US Airways,,AndreybohdanY,,0,"@USAirways 
That is not an excuse to have such a poor website Flight Booking Problems options! My yearly vacation is about to fall through, ubetter do smth!",,2015-02-17 09:08:35 -0800,,
567732265888006145,negative,1.0,Customer Service Issue,1.0,US Airways,,tamajared,,0,@USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?,,2015-02-17 09:08:14 -0800,DC / MIA,Quito
567731585035014144,negative,1.0,Cancelled Flight,0.672,US Airways,,Kyle_Clarke528,,0,@USAirways want to bump up my seet to first class for two Cancelled Flightlations in 24hrs?? what a joke,,2015-02-17 09:05:32 -0800,"Worthington, Ohio",Central Time (US & Canada)
567730833998757890,negative,0.6447,Customer Service Issue,0.3278,US Airways,,DAngel082,,0,@USAirways  to arrive the plane I'm sitting on needs to take off...wish someone would tell us what the holdup is,,2015-02-17 09:02:33 -0800,New York,
567730390291714048,negative,1.0,Customer Service Issue,1.0,US Airways,,TullamoreEims,,0,@USAirways This is dating back to Nov. I have been sent back and forth between you and @eDreams_en. It's a disgrace.,,2015-02-17 09:00:47 -0800,Dublin Raised | Brooklyn Based,Dublin
567730323988172800,positive,0.6718,,,US Airways,,ShiningLghtPE,,0,@USAirways will do. Hoping for a voucher for a future flight #Optimistic,,2015-02-17 09:00:31 -0800,"Pittsburgh, Pa",Eastern Time (US & Canada)
567729749087498240,negative,1.0,Lost Luggage,1.0,US Airways,,itsjustdoc,,0,@USAirways I didn't even leave the airport and you sent 2 of my bags to Philadelphia!,,2015-02-17 08:58:14 -0800,Ohio,Quito
567729700110602240,negative,1.0,Customer Service Issue,0.6889,US Airways,,portugrad,,0,@USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday,,2015-02-17 08:58:03 -0800,Chicagoland Area,Central Time (US & Canada)
567729658276237312,negative,1.0,Customer Service Issue,1.0,US Airways,,Jamayka,,0,@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures,,2015-02-17 08:57:53 -0800,"Austin, TX",Central Time (US & Canada)
567729414822449152,negative,1.0,Lost Luggage,1.0,US Airways,,itsjustdoc,,0,@USAirways no warm weather hubs means no Mexico for us.  And I can't go anywhere else since you lost my bags. I hope you attempt to rectify,,2015-02-17 08:56:55 -0800,Ohio,Quito
567729325810917377,negative,1.0,Cancelled Flight,0.6959,US Airways,,LucyALloyd,,0,@USAirways No kidding. Oy.,,2015-02-17 08:56:33 -0800,Downers Grove,Central Time (US & Canada)
567729241312489472,positive,0.6939,,,US Airways,,imayfan,,0,@USAirways thanks,,2015-02-17 08:56:13 -0800,,Eastern Time (US & Canada)
567729135733465088,negative,1.0,Customer Service Issue,0.6275,US Airways,,itsjustdoc,,0,@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine!,,2015-02-17 08:55:48 -0800,Ohio,Quito
567728890206904320,negative,1.0,Flight Booking Problems,0.6611,US Airways,,AlexRolek,,0,@USAirways been trying to talk with a dividend miles rep for 2 days now. I have been holding for over 2 hours each day. What are my options?,,2015-02-17 08:54:49 -0800,"San Diego, CA",
567728860629057537,negative,0.6515,Late Flight,0.6515,US Airways,,laura_crom,,0,@USAirways and it still says it's on time on your website btw,,2015-02-17 08:54:42 -0800,boston,Quito
567728533771132928,negative,1.0,Customer Service Issue,1.0,US Airways,,TheTaxDiva,,0,@USAirways your customer service is horrible,,2015-02-17 08:53:24 -0800,MiamiHoustonDCHouston,Central Time (US & Canada)
567728481623359488,negative,1.0,Customer Service Issue,1.0,US Airways,,TheTaxDiva,,0,@USAirways I expect something more than telling me to see an agent to rebook my flight...,,2015-02-17 08:53:12 -0800,MiamiHoustonDCHouston,Central Time (US & Canada)
567728386014183424,negative,1.0,Lost Luggage,1.0,US Airways,,TheTaxDiva,,0,@USAirways you have the ability to switch my flight to @AmericanAir but you cannot tell me where my bags are.,,2015-02-17 08:52:49 -0800,MiamiHoustonDCHouston,Central Time (US & Canada)
567728285174743041,negative,1.0,Customer Service Issue,0.3596,US Airways,,TheTaxDiva,,0,@USAirways I did and it's been a disaster. You had me sitting on the runway only to bring the plane back to the gate smh,,2015-02-17 08:52:25 -0800,MiamiHoustonDCHouston,Central Time (US & Canada)
567728057700876288,negative,1.0,longlines,0.6989,US Airways,,Champa24,,0,@USAirways no we haven't because we've been in the same line at the service desk for an 1hr and 1/2 now in the same spot.,,2015-02-17 08:51:31 -0800,,
567728017196457987,neutral,0.6379,,0.0,US Airways,,laura_crom,,0,"@USAirways on your website and on your boards at Logan it said it was on time, so we went through security and got to the gate (2)",,2015-02-17 08:51:21 -0800,boston,Quito
567727581873848320,negative,1.0,Cancelled Flight,1.0,US Airways,,laura_crom,,0,@USAirways I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1),,2015-02-17 08:49:38 -0800,boston,Quito
567727479633477632,positive,1.0,,,US Airways,,northerninsgr,,0,@USAirways please give Tara G a pat on the back and praise.  She was very very helpful.  She is at PHL member lounge,,2015-02-17 08:49:13 -0800,Maine,
567727159096385536,positive,0.6729,,,US Airways,,DAngel082,,0,@USAirways  thanks I hope I get to my destination,,2015-02-17 08:47:57 -0800,New York,
567726594698264576,negative,1.0,Late Flight,1.0,US Airways,,DAngel082,,0,@USAirways  well its 11:45am and just got an email that my 11am flight is delayed-thats not right,,2015-02-17 08:45:42 -0800,New York,
567726186038837248,negative,1.0,Late Flight,0.6787,US Airways,,JasonPlizga,,0,@USAirways How soon is possible? I boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and I'm still where I started.,,2015-02-17 08:44:05 -0800,,
567726138223771649,negative,1.0,Customer Service Issue,0.6577,US Airways,,crshipferling,,0,@USAirways your chairmans phone is down. what other number can i use?,,2015-02-17 08:43:53 -0800,"ÜT: 35.029717,-80.9659",
567725588937728000,negative,1.0,Bad Flight,0.6201,US Airways,,TheTaxDiva,,0,@USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well...,,2015-02-17 08:41:42 -0800,MiamiHoustonDCHouston,Central Time (US & Canada)
567725387904720896,positive,0.6664,,,US Airways,,Forsyth_Factor,,0,"@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday",,2015-02-17 08:40:54 -0800,Anderson,Indiana (East)
567725304958160896,negative,1.0,Customer Service Issue,1.0,US Airways,,jameypricephoto,,0,@USAirways it takes a month?,,2015-02-17 08:40:35 -0800,,Eastern Time (US & Canada)
567725170367148034,negative,1.0,Lost Luggage,1.0,US Airways,,juliadavis,,0,"Yes, I filed a report in Atlanta. My bags are in Charlotte, NC. 24 hours Late Flightr and still can't find my luggage ... @USAirways",,2015-02-17 08:40:03 -0800,"Atlanta, Georgia",Eastern Time (US & Canada)
567725125194493953,negative,0.667,Can't Tell,0.3533,US Airways,,Jack_Kairys,,0,@USAirways it was supposed to be a carry on and in Pittsburgh  coming to Boston it was a carry on,,2015-02-17 08:39:52 -0800,,
567724943375626240,neutral,0.6383,,0.0,US Airways,,TullamoreEims,,0,@USAirways You need to contact me ASAP. #Furious,,2015-02-17 08:39:08 -0800,Dublin Raised | Brooklyn Based,Dublin
567724133434535936,negative,0.6907,Customer Service Issue,0.6907,US Airways,,DAngel082,,0,@USAirways can't even get on hold to wait to speak to someone-awesome,,2015-02-17 08:35:55 -0800,New York,
567722301471199232,negative,1.0,Customer Service Issue,1.0,US Airways,,CharNewsJunkie,,0,"@USAirways Almost 4 hours and coin now. Understand higher call volume, but this is unacceptable.",,2015-02-17 08:28:39 -0800,"Charlotte, North Carolina",Eastern Time (US & Canada)
567721945954009088,negative,1.0,Cancelled Flight,0.6774,US Airways,,LucyALloyd,,0,. @USAirways It's been Cancelled Flighted. Your SM response is slow.,,2015-02-17 08:27:14 -0800,Downers Grove,Central Time (US & Canada)
567721806040031232,negative,1.0,Cancelled Flight,0.6511,US Airways,,DaFuente,,0,"@USAirways I’ve had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?",,2015-02-17 08:26:40 -0800,"Atlanta, GA",Eastern Time (US & Canada)
567719005713334276,negative,1.0,Bad Flight,0.3476,US Airways,,Champa24,,0,@USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights,,2015-02-17 08:15:33 -0800,,
567718099794006016,negative,1.0,Bad Flight,0.337,US Airways,,Jack_Kairys,,0,@USAirways your service has been awful in Boston and I had to pay 25 extra dollars than I was supposed too I am very dissatisfied #mad,,2015-02-17 08:11:57 -0800,,
567712600772050945,negative,0.6716,Late Flight,0.6716,US Airways,,sankeshw,,0,"@USAirways we are on the 2pm flight FLL to PHL and then connection to MAN. However, with the delays we might miss it. Can we go earlier?",,2015-02-17 07:50:06 -0800,"North West, UK",Casablanca
567710245053407232,negative,1.0,Customer Service Issue,0.6838,US Airways,,CharNewsJunkie,,0,@USAirways I have been on hold with your Gold reservations line for OVER 3 HOURS now. Flight Cancelled Flightled. Trying to rebook.,,2015-02-17 07:40:44 -0800,"Charlotte, North Carolina",Eastern Time (US & Canada)
567698031081160704,negative,1.0,Customer Service Issue,0.6963,US Airways,,MarkKersten,,0,.@USAirways we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep.,,2015-02-17 06:52:12 -0800,"London, UK",Quito
567679487383699456,negative,1.0,Customer Service Issue,0.7188,US Airways,,DonnyYardas,,0,@USAirways reservations had me on hold for 2 hours only to hang up...smh 😕,,2015-02-17 05:38:31 -0800,Somewhere Creating,Eastern Time (US & Canada)
567670985403285504,negative,1.0,Customer Service Issue,1.0,US Airways,,sevnthstar,,0,@USAirways @AmericanAir How r u supposed to change flights when u can't get thru to reservations? #OneHourOnHold,,2015-02-17 05:04:44 -0800,often underwater,Pacific Time (US & Canada)
567643252753694721,neutral,1.0,,,US Airways,,ashenfaced,,0,@USAirways how's us 1797 looking today?,,2015-02-17 03:14:32 -0800,Brighton,
570308309682675712,negative,1.0,Customer Service Issue,1.0,American,,SweeLoTmac,,0,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless,,2015-02-24 11:44:31 -0800,,Quito
570308064185880577,neutral,0.6667,,,American,,LancasterPattie,,0,@AmericanAir we've already made other arrangements ourselves.,,2015-02-24 11:43:32 -0800,,
570307949614256128,negative,0.6316,Bad Flight,0.3164,American,,ELLLORRAC,,0,@AmericanAir thanks for getting back to me. But I will find other airlines in the future.,,2015-02-24 11:43:05 -0800,,Central Time (US & Canada)
570307948171423745,negative,0.6846,Flight Booking Problems,0.6846,American,,SweeLoTmac,,0,@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?,,2015-02-24 11:43:05 -0800,,Quito
570307434113310720,negative,0.6547,Late Flight,0.3331,American,,LauraMolito,,0,"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal",,2015-02-24 11:41:02 -0800,"New York, NY",Atlantic Time (Canada)
570307390752608257,negative,1.0,Flight Booking Problems,0.6796,American,,barbararwill,,0,"@AmericanAir no thanks.  As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible.",,2015-02-24 11:40:52 -0800,Mexico City,
570307369328095232,negative,0.667,Customer Service Issue,0.3341,American,,Bossman1908,,0,"@AmericanAir sorry so Late Flight, responded to your DM.",,2015-02-24 11:40:47 -0800,Liverpool,
570307312675651585,positive,0.6604,,,American,,bharris77,,0,"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.",,2015-02-24 11:40:33 -0800,"Frisco, Texas",Central Time (US & Canada)
570306867878072320,negative,1.0,Flight Attendant Complaints,1.0,American,,TheTPVshow,,0,"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers",,2015-02-24 11:38:47 -0800,MN,Central Time (US & Canada)
570306715599695874,negative,0.6889,Can't Tell,0.3444,American,,banderson_1978,,0,@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW,"[35.22643463, -80.93879965]",2015-02-24 11:38:11 -0800,"Albany, NY",
570306662575300611,neutral,0.6742,,,American,,gjeaviation,,0,@AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http://t.co/1yWXRfn0Gr,,2015-02-24 11:37:58 -0800,"Worcester, UK",London
570306529947193344,negative,0.6449,longlines,0.33399999999999996,American,,TheTPVshow,,0,"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface",,2015-02-24 11:37:27 -0800,MN,Central Time (US & Canada)
570306423818723328,neutral,0.6767,,0.0,American,,sammy575,,0,"@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx",,2015-02-24 11:37:01 -0800,New York,Eastern Time (US & Canada)
570306260010176512,negative,1.0,Flight Booking Problems,0.3488,American,,HollyKinnamon,,0,@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.,,2015-02-24 11:36:22 -0800,"Washington, DC",Quito
570306250442985473,negative,1.0,Flight Booking Problems,0.3448,American,,CathiKingWarren,,0,@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?,,2015-02-24 11:36:20 -0800,"San Antonio, Republic of Texas",
570305365159632899,neutral,0.3474,,0.0,American,,penyu1818,,0,"@AmericanAir DM the locator code, thanks.",,2015-02-24 11:32:49 -0800,,
570305264613765122,positive,1.0,,,American,,jamucsb,,0,@AmericanAir thank you!,,2015-02-24 11:32:25 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
570305234838429696,negative,1.0,Customer Service Issue,0.6641,American,,TheOnlyJasonS,,1,"@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest",,2015-02-24 11:32:18 -0800,,
570305063052283904,negative,1.0,Bad Flight,0.67,American,,drhavoc,,0,@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX,,2015-02-24 11:31:37 -0800,Tampa Bay,Eastern Time (US & Canada)
570305051819941889,neutral,1.0,,,American,,Chandrafaythe,,0,"@AmericanAir my flight got Cancelled Flightled from GRK to DFW, then to LEX for tomorrow and I need it rebooked.",,2015-02-24 11:31:34 -0800,,Quito
570304633048047616,neutral,0.6529,,0.0,American,,AesaGaming,,0,@AmericanAir Do you have any sort of live chat feature? We're in the UK right now and that call would cost us alot. :(,,2015-02-24 11:29:54 -0800,,
570304544128815104,negative,1.0,Late Flight,0.6997,American,,ImBillNichols,,0,@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing,,2015-02-24 11:29:33 -0800,,Quito
570303889754488832,negative,1.0,Flight Booking Problems,0.6694,American,,coquichick,,0,@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?,,2015-02-24 11:26:57 -0800,Puerto Rico,Atlantic Time (Canada)
570303383782989824,neutral,1.0,,,American,,trentgillaspie,,0,.@AmericanAir just disappointed with the Flight Booking Problems process and add’l fees to sit together on a more crowded flight. Not impressed so far :-/.,,2015-02-24 11:24:57 -0800,"Austin, but often Denver",Mountain Time (US & Canada)
570302358242115584,positive,0.7047,,,American,,JohnMHaaland,,0,@AmericanAir thanks,,2015-02-24 11:20:52 -0800,New York Tri-State,Eastern Time (US & Canada)
570302060035497984,negative,1.0,Bad Flight,0.3447,American,,PBSamson,,0,@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating,,2015-02-24 11:19:41 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
570301929580048385,neutral,1.0,,,American,,FinEdChat,,0,@AmericanAir I did,,2015-02-24 11:19:10 -0800,"Cincinnati, Ohio",Atlantic Time (Canada)
570301488192458752,negative,0.6703,Customer Service Issue,0.6703,American,,skgiffard,,0,.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.,,2015-02-24 11:17:25 -0800,"Boston, MA",Eastern Time (US & Canada)
570301395141836801,negative,1.0,Late Flight,1.0,American,,JoBarredaV,,1,@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr,,2015-02-24 11:17:02 -0800,Mexico City,Central Time (US & Canada)
570300915418320897,negative,1.0,Cancelled Flight,1.0,American,,LancasterPattie,,0,"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.",,2015-02-24 11:15:08 -0800,,
570300355843661824,positive,0.6712,,,American,,dcathomedad,,0,@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?,,2015-02-24 11:12:55 -0800,DC to STL ,
570300262302289920,neutral,0.6544,,,American,,pokecrastinator,,0,"@AmericanAir Thank you, you too!",,2015-02-24 11:12:32 -0800,United States,Mountain Time (US & Canada)
570300177367633921,neutral,0.6911,,,American,,Qwhocooks,,0,@AmericanAir What happens when you combine Top Chef &amp; the beauty of San Miguel de Allende. My Late Flightst food blog.  http://t.co/7t1rDRCRe6,,2015-02-24 11:12:12 -0800,Chicago,Eastern Time (US & Canada)
570299824760860672,positive,0.6666,,,American,,COVRTER,,0,"@AmericanAir Great, thanks. Followed.","[37.78618135, -122.45742542]",2015-02-24 11:10:48 -0800,"SF, CA",Central Time (US & Canada)
570299252141903873,positive,1.0,,,American,,Mtts28,,0,@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!,,2015-02-24 11:08:32 -0800,Virginia,Eastern Time (US & Canada)
570298770136674304,negative,1.0,Customer Service Issue,1.0,American,,law_econ,,0,@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.,,2015-02-24 11:06:37 -0800,"Newport Beach, CA",Central Time (US & Canada)
570298744723415040,positive,0.6639,,,American,,SusieBarre,,0,@AmericanAir got another flight. Thanks you,,2015-02-24 11:06:31 -0800,,
570298679250305024,neutral,0.6632,,,American,,chrissieward71,,0,@AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &amp;wait time 40 mins&amp;put in my #.800#called&amp;it hungupNOHELP,,2015-02-24 11:06:15 -0800,oklahoma,
570298644475346945,negative,1.0,Customer Service Issue,1.0,American,,denismishin,,0,"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?",,2015-02-24 11:06:07 -0800,"Bellevue, WA",Eastern Time (US & Canada)
570298371140939776,negative,1.0,Late Flight,1.0,American,,djjohnpayne,,0,"@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah.","[0.0, 0.0]",2015-02-24 11:05:01 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
570298285350629376,positive,0.7012,,0.0,American,,ThisIsKari,,0,@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃,,2015-02-24 11:04:41 -0800,"Dallas, TX",Central Time (US & Canada)
570298117544906754,negative,1.0,Late Flight,1.0,American,,ELLLORRAC,,0,@AmericanAir still waiting for a flight... I should get my money back,,2015-02-24 11:04:01 -0800,,Central Time (US & Canada)
570297548726005761,negative,1.0,Cancelled Flight,0.6421,American,,jkordyback,,0,@AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble.,,2015-02-24 11:01:45 -0800,"North Saanich, BC",Pacific Time (US & Canada)
570297479029252097,negative,1.0,Customer Service Issue,0.37799999999999995,American,,Andrew_Wasila,,0,"“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA",,2015-02-24 11:01:29 -0800,,Quito
570297414848000000,neutral,1.0,,,American,,penyu1818,,0,"@AmericanAir Hi, can you please ticket my award ticket? The status is ""On Request"" now. Thanks.",,2015-02-24 11:01:13 -0800,,
570297070998974464,positive,1.0,,,American,,rakugojon,,0,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport &amp; got to speak to someone things got fixed very quick.,,2015-02-24 10:59:51 -0800,San Francisco,London
570296996445204480,negative,1.0,Late Flight,1.0,American,,aaronmsantos,,0,@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.,,2015-02-24 10:59:34 -0800,"Brooklyn, NY and all over.",Quito
570296986827694080,negative,1.0,Flight Attendant Complaints,0.6563,American,,lilirr,,0,"@AmericanAir Checked in on app since yesterday. Confirmed upgrade &amp; carry on, got to counter &amp; manager upgraded somebody else on my seat!",,2015-02-24 10:59:31 -0800,,Mountain Time (US & Canada)
570296616688750592,negative,0.6725,Flight Booking Problems,0.6725,American,,AesaGaming,,0,@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?,,2015-02-24 10:58:03 -0800,,
570296572375900160,positive,0.6628,,,American,,TheVirtualJosh,,0,"@AmericanAir yes yes yes,so glad to be headed home!",,2015-02-24 10:57:53 -0800,,
570295981985681409,negative,0.6507,Bad Flight,0.3493,American,,ferraro__rocher,,0,@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now,,2015-02-24 10:55:32 -0800,"Plano, TX",Mountain Time (US & Canada)
570295901555699712,positive,0.6882,,,American,,MeeestarCoke,,0,@AmericanAir thanks!!,,2015-02-24 10:55:13 -0800,BK,
570295745921880064,positive,0.6529,,,American,,THE_amandajean,,0,@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx,,2015-02-24 10:54:36 -0800,the one and only TEXAS!!!!,Mountain Time (US & Canada)
570295576446808065,negative,1.0,Customer Service Issue,1.0,American,,HollyKinnamon,,0,@AmericanAir I have been on hold w/customer service line for 68 minutes.  This after I was on phone with an agent for 35 min b/f call droped,,2015-02-24 10:53:55 -0800,"Washington, DC",Quito
570295174385016832,negative,1.0,Flight Booking Problems,0.6368,American,,barbararwill,,0,@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...,,2015-02-24 10:52:19 -0800,Mexico City,
570293494444634114,neutral,1.0,,,American,,idk_but_youtube,,0,@AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?,,2015-02-24 10:45:39 -0800,1/1 loner squad,Eastern Time (US & Canada)
570292715444965377,negative,1.0,Bad Flight,0.6397,American,,alicizzle,,0,@AmericanAir narrowly made standby...lots of snags this trip!,,2015-02-24 10:42:33 -0800,MiniApple(s),
570292403309035520,neutral,1.0,,,American,,pbpinftworth,,0,@AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus),"[32.82813261, -97.25115941]",2015-02-24 10:41:19 -0800,"DFW, TX",Central Time (US & Canada)
570291431195205633,negative,1.0,Late Flight,0.6559,American,,JesicaLSantos,,0,"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.",,2015-02-24 10:37:27 -0800,NY (Globetrotter.ExBonaerense),
570291157340704769,positive,1.0,,,American,,mpresdenver,,0,@AmericanAir thanks so much!,,2015-02-24 10:36:22 -0800,"Denver, Colorado",Mountain Time (US & Canada)
570290552169734144,positive,0.6752,,0.0,American,,saianel,,0,"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination &amp; award type remains the same",,2015-02-24 10:33:57 -0800,Texas,Mountain Time (US & Canada)
570290337169739776,negative,0.6772,Cancelled Flight,0.3829,American,,SusieBarre,,0,@AmericanAir I need a flight out tonight. Isn't there anything else?,,2015-02-24 10:33:06 -0800,,
570290334158225408,positive,1.0,,,American,,oobunillaoo,,0,@AmericanAir thank you for the confirmation.,,2015-02-24 10:33:05 -0800,usa::fr::uk,London
570290220589027328,negative,0.6806,Can't Tell,0.6806,American,,PBSamson,,0,"@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback",,2015-02-24 10:32:38 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
570290034009636865,neutral,0.6775,,0.0,American,,waynebevan,,0,@AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement,,2015-02-24 10:31:54 -0800,,Alaska
570289085354541058,negative,1.0,Lost Luggage,1.0,American,,brownsrock,,0,@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.,,2015-02-24 10:28:08 -0800,"Bangkok, Thailand",Bangkok
570288809532891137,negative,1.0,Customer Service Issue,1.0,American,,jkordyback,,0,@AmericanAir “Inconvenient” is such a convenient word.,,2015-02-24 10:27:02 -0800,"North Saanich, BC",Pacific Time (US & Canada)
570288282413633536,negative,1.0,Lost Luggage,0.6593,American,,jacquelinewins6,,0,"@AmericanAir
 Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag.",,2015-02-24 10:24:56 -0800,,
570288167242375168,negative,1.0,Late Flight,1.0,American,,aaronmsantos,,0,"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful",,2015-02-24 10:24:29 -0800,"Brooklyn, NY and all over.",Quito
570287747643998208,negative,1.0,Lost Luggage,1.0,American,,jacquelinewins6,,0,"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this.",,2015-02-24 10:22:49 -0800,,
570287638084763648,negative,1.0,Late Flight,0.6585,American,,THE_amandajean,,0,@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed,,2015-02-24 10:22:23 -0800,the one and only TEXAS!!!!,Mountain Time (US & Canada)
570287271234174976,neutral,1.0,,,American,,IoanGil,,0,@AmericanAir Here is the photo ;) http://t.co/VMqUURZUpW,,2015-02-24 10:20:55 -0800,,London
570286841737318400,negative,1.0,Cancelled Flight,0.6304,American,,djjohnpayne,,0,@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm,"[0.0, 0.0]",2015-02-24 10:19:13 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
570284862122233856,positive,1.0,,,American,,pokecrastinator,,0,@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.,,2015-02-24 10:11:21 -0800,United States,Mountain Time (US & Canada)
570284660510433280,neutral,0.6503,,0.0,American,,sammy575,,0,@AmericanAir what's the status of flight 1357 out of sju?,,2015-02-24 10:10:33 -0800,New York,Eastern Time (US & Canada)
570284482588246016,neutral,0.6593,,0.0,American,,mmanny,,0,"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.","[0.0, 0.0]",2015-02-24 10:09:50 -0800,NYC,Eastern Time (US & Canada)
570284308210032640,negative,1.0,Bad Flight,0.379,American,,BartonDVM,,0,"@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways.  I ASKED and was told, ""NO."" #thenewamerican",,2015-02-24 10:09:09 -0800,Arkansas,Central Time (US & Canada)
570284054605639683,negative,1.0,Customer Service Issue,0.6341,American,,chagaga2013,,0,@AmericanAir good care of their customers if anything happen to then take you @Delta  for getting me back to NYC !! Screw you @AmericanAir,"[40.69017276, -73.91646118]",2015-02-24 10:08:08 -0800,new york city,Central Time (US & Canada)
570283851018317824,negative,1.0,Cancelled Flight,1.0,American,,chagaga2013,,0,@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take,"[40.68994668, -73.91637642]",2015-02-24 10:07:20 -0800,new york city,Central Time (US & Canada)
570283544125288448,negative,1.0,Cancelled Flight,1.0,American,,chagaga2013,,0,@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them,"[40.69002464, -73.91638072]",2015-02-24 10:06:06 -0800,new york city,Central Time (US & Canada)
570283309093113856,neutral,1.0,,,American,,pbpinftworth,,0,@americanair Yes to the iOS. I'm running iOS 8.1.3,,2015-02-24 10:05:10 -0800,"DFW, TX",Central Time (US & Canada)
570283254743506944,negative,1.0,Late Flight,0.6762,American,,chagaga2013,,0,@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed,"[40.68996177, -73.91640136]",2015-02-24 10:04:57 -0800,new york city,Central Time (US & Canada)
570282555057909760,positive,1.0,,,American,,alicizzle,,0,"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.",,2015-02-24 10:02:11 -0800,MiniApple(s),
570282469791911936,neutral,1.0,,,American,,mrespinosa1971,,0,@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP,,2015-02-24 10:01:50 -0800,Great State of Texas,Central Time (US & Canada)
570281958556610560,negative,1.0,Lost Luggage,0.6612,American,,MrsPang725,,0,"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again.",,2015-02-24 09:59:48 -0800,City by the Bay,Eastern Time (US & Canada)
570281854139572225,negative,0.6712,Can't Tell,0.3356,American,,EMesaLaw,,0,@AmericanAir don't worry you won't steal my money again,,2015-02-24 09:59:24 -0800,Greater New England Area,Quito
570281731510571009,negative,1.0,Customer Service Issue,1.0,American,,robkoenigld,,0,@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!,,2015-02-24 09:58:54 -0800,"indialantic, fl",Eastern Time (US & Canada)
570281470507352064,negative,1.0,Customer Service Issue,0.6701,American,,chone1984,,0,@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa,,2015-02-24 09:57:52 -0800,,Eastern Time (US & Canada)
570281010606120960,negative,1.0,Customer Service Issue,0.6523,American,,jacquelinewins6,,0,"@AmericanAir 
It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA.",,2015-02-24 09:56:02 -0800,,
570280755252895745,negative,0.6517,Bad Flight,0.33799999999999997,American,,traveller5207,,0,"@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned.",,2015-02-24 09:55:02 -0800,Connecticut,Quito
570280641771790336,neutral,1.0,,,American,,LordLasenby,,0,@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie 😄,,2015-02-24 09:54:34 -0800,,London
570280637946421249,negative,0.6463,Can't Tell,0.6463,American,,martinesquivel,,0,@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams,,2015-02-24 09:54:34 -0800,CA,Pacific Time (US & Canada)
570280378193330180,negative,1.0,Cancelled Flight,1.0,American,,courtfierce,,0,@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-,,2015-02-24 09:53:32 -0800,513/lexingtonKY,Quito
570280225625362432,negative,0.6598,Cancelled Flight,0.6598,American,,TheVirtualJosh,,0,"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!",,2015-02-24 09:52:55 -0800,,
570279653337927680,positive,1.0,,,American,,sundialtours,,0,"@AmericanAir ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN",,2015-02-24 09:50:39 -0800,"Astoria, OR",Tijuana
570279368766959616,neutral,0.6739,,,American,,jjqb1,,0,@AmericanAir These birds could fly to South America for example #Argentina,,2015-02-24 09:49:31 -0800,,Buenos Aires
570279220502511617,negative,1.0,Cancelled Flight,1.0,American,,SusieBarre,,0,@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?,,2015-02-24 09:48:56 -0800,,
570279118438182913,positive,1.0,,,American,,kdtate,,0,"@AmericanAir great, thanks!",,2015-02-24 09:48:31 -0800,,
570279036582109184,positive,1.0,,,American,,hooton,,0,@AmericanAir awesome. Thanks!,,2015-02-24 09:48:12 -0800,"Little Rock, AR",Central Time (US & Canada)
570278869133107201,negative,1.0,Cancelled Flight,1.0,American,,SusieBarre,,0,@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?,,2015-02-24 09:47:32 -0800,,
570278803399798784,negative,1.0,Lost Luggage,0.6701,American,,DBlock_Official,,0,@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings,,2015-02-24 09:47:16 -0800,Posted,Central Time (US & Canada)
570278644918194176,negative,1.0,Late Flight,0.6667,American,,JesicaLSantos,,0,"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice",,2015-02-24 09:46:38 -0800,NY (Globetrotter.ExBonaerense),
570276434763128833,negative,1.0,Flight Attendant Complaints,1.0,American,,StefanNiemczyk,,0,"@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy.",,2015-02-24 09:37:51 -0800,,Arizona
570276414567493633,negative,1.0,Customer Service Issue,0.6277,American,,jkordyback,,0,@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.,,2015-02-24 09:37:47 -0800,"North Saanich, BC",Pacific Time (US & Canada)
570276245960835073,negative,1.0,Can't Tell,0.6733,American,,gu_runyu,,0,"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?",,2015-02-24 09:37:06 -0800,,
570276196405125120,negative,1.0,Late Flight,1.0,American,,mwecker,,0,"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff",,2015-02-24 09:36:55 -0800,"Washington, DC",Eastern Time (US & Canada)
570275970046775297,negative,0.6791,Customer Service Issue,0.3727,American,,StefanNiemczyk,,0,@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.,,2015-02-24 09:36:01 -0800,,Arizona
570275944012783616,negative,0.361,Customer Service Issue,0.361,American,,mpresdenver,,0,@AmericanAir can u help rebook passenger via Twitter/DM.  Been on hold for 1.5 hours. Thanks!,,2015-02-24 09:35:54 -0800,"Denver, Colorado",Mountain Time (US & Canada)
570275726483542016,neutral,1.0,,,American,,StefanNiemczyk,,0,"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.",,2015-02-24 09:35:03 -0800,,Arizona
570275632518733825,neutral,0.6915,,,American,,RobertDwyer,,0,@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?,,2015-02-24 09:34:40 -0800,"Wellesley, MA",Eastern Time (US & Canada)
570275536406253568,neutral,1.0,,,American,,RobertDwyer,,0,@AmericanAir origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.,,2015-02-24 09:34:17 -0800,"Wellesley, MA",Eastern Time (US & Canada)
570275450200711168,neutral,0.6357,,0.0,American,,gu_runyu,,0,@AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?,,2015-02-24 09:33:57 -0800,,
570275384714862592,neutral,1.0,,,American,,ItsMeLockett,,0,@AmericanAir I know. Just a little cold weather humor. :),,2015-02-24 09:33:41 -0800,USA,Central Time (US & Canada)
570275314036649984,positive,0.6749,,0.0,American,,susqhb,,0,@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.,,2015-02-24 09:33:24 -0800,Dallas via NYC via the OC,Central Time (US & Canada)
570275248052039680,negative,1.0,Can't Tell,0.67,American,,RobertDwyer,,0,@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...,,2015-02-24 09:33:08 -0800,"Wellesley, MA",Eastern Time (US & Canada)
570275010759102466,negative,1.0,Lost Luggage,1.0,American,,paintbranch1398,,0,@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.,,2015-02-24 09:32:12 -0800,,
570274148364242947,neutral,0.6676,,,American,,treeguy81,,0,@AmericanAir thanks!,,2015-02-24 09:28:46 -0800,Raleigh NC,Quito
570273819287531520,positive,1.0,,,American,,GoldensPleasure,,0,@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:),,2015-02-24 09:27:28 -0800,East Coast     CT.,Central Time (US & Canada)
570273710210469888,positive,1.0,,,American,,Mtts28,,0,@AmericanAir These are some awesome photos. Thanks for sharing! 😁,,2015-02-24 09:27:02 -0800,Virginia,Eastern Time (US & Canada)
570272880556011520,positive,1.0,,,American,,ESPartee,,0,"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier","[0.0, 0.0]",2015-02-24 09:23:44 -0800,"alexandria, va",Eastern Time (US & Canada)
570272235639828480,negative,1.0,longlines,0.6539,American,,cmrqt,,0,@AmericanAir how about some rampers at gate b40 dfw?   Waiting to be marshaled in,,2015-02-24 09:21:10 -0800,Everywhere,Central Time (US & Canada)
570272172679282688,negative,1.0,Cancelled Flight,0.6556,American,,mmanny,,0,@AmericanAir You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta,,2015-02-24 09:20:55 -0800,NYC,Eastern Time (US & Canada)
570272018840428544,neutral,1.0,,,American,,pokecrastinator,,0,@AmericanAir I thought all those planes were retired? #MD80,,2015-02-24 09:20:19 -0800,United States,Mountain Time (US & Canada)
570271904508092416,positive,1.0,,,American,,superyan,,0,Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.,,2015-02-24 09:19:51 -0800,,
570271896887017472,positive,0.3519,,0.0,American,,MeeestarCoke,,0,@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out,,2015-02-24 09:19:50 -0800,BK,
570271574462369793,neutral,0.627,,,American,,pilot991,,0,"@AmericanAir we are off to Kax premium.  Hoping this flight is better food, TV now I know how to work it and service. Tnx",,2015-02-24 09:18:33 -0800,new england,Central Time (US & Canada)
570271479616573440,positive,0.6629999999999999,,,American,,PappasitosTXMEX,,0,@AmericanAir @beantownmatty Sounds like a date!,,2015-02-24 09:18:10 -0800,,Central Time (US & Canada)
570271383005085696,negative,1.0,Flight Attendant Complaints,0.3596,American,,BartonDVM,,0,@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican,,2015-02-24 09:17:47 -0800,Arkansas,Central Time (US & Canada)
570270777121103872,negative,1.0,Customer Service Issue,1.0,American,,andrearamy,,0,@AmericanAir another day another grievance with this airline. No customer service,,2015-02-24 09:15:23 -0800,LBK,
570270776370311168,negative,1.0,Cancelled Flight,0.6353,American,,BartonDVM,,0,"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, ""NO.""",,2015-02-24 09:15:22 -0800,Arkansas,Central Time (US & Canada)
570270651996463104,neutral,1.0,,,American,,krisdelcampo,,0,@AmericanAir Flight 35. I'm on my way.,,2015-02-24 09:14:53 -0800,"Las Vegas, NV",Eastern Time (US & Canada)
570270444646850561,negative,1.0,Customer Service Issue,1.0,American,,corinnec,,0,@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait,,2015-02-24 09:14:03 -0800,"Washington, DC",Alaska
570270435478122497,neutral,0.6266,,,American,,beckyw618,,0,@AmericanAir Thanks so much!,,2015-02-24 09:14:01 -0800,,
570270039737274369,positive,0.6629,,,American,,marypoppings,,0,"“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp",,2015-02-24 09:12:27 -0800,New York/Nicaragua/Miami Beach,Eastern Time (US & Canada)
570269774594224128,negative,0.6932,Cancelled Flight,0.6932,American,,rqualls,,0,@AmericanAir @lpalumbo what weather sun is out,,2015-02-24 09:11:24 -0800,,
570269633778855936,negative,1.0,Flight Attendant Complaints,0.6911,American,,rqualls,,0,@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good,,2015-02-24 09:10:50 -0800,,
570269280748441601,negative,0.6598,Customer Service Issue,0.6598,American,,nataliewsj,,0,@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.,,2015-02-24 09:09:26 -0800,"Washington, DC",Pacific Time (US & Canada)
570268875872473088,positive,0.6907,,0.0,American,,SuperGlueMom,,0,@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.,,2015-02-24 09:07:49 -0800,Southern Suburbia,Eastern Time (US & Canada)
570268646544510976,negative,1.0,Flight Attendant Complaints,0.3475,American,,weezerandburnie,,0,@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care,,2015-02-24 09:06:55 -0800,Belle MO,
570268420140244992,negative,0.6712,Customer Service Issue,0.6712,American,,farfalla818,,0,@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir,,2015-02-24 09:06:01 -0800,"Plano, Texas",
570268326250745856,neutral,0.6304,,0.0,American,,hooton,,0,@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?,,2015-02-24 09:05:38 -0800,"Little Rock, AR",Central Time (US & Canada)
570267902726803456,negative,0.6515,Customer Service Issue,0.3337,American,,Flora_Lola_NYC,,0,@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.,,2015-02-24 09:03:57 -0800,,Eastern Time (US & Canada)
570267608773054464,negative,1.0,Cancelled Flight,1.0,American,,susqhb,,0,@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.,,2015-02-24 09:02:47 -0800,Dallas via NYC via the OC,Central Time (US & Canada)
570267592478191617,neutral,0.6809,,0.0,American,,pbpinftworth,,0,@americanair I sure do. I'm running version 3.10.0,,2015-02-24 09:02:43 -0800,"DFW, TX",Central Time (US & Canada)
570267562623152128,negative,1.0,Flight Attendant Complaints,1.0,American,,alinaxkristin,,0,@AmericanAir you could train your flight attendants to have some manners and decency,,2015-02-24 09:02:36 -0800,Miami ,Quito
570264948548313088,positive,1.0,,,American,positive,Runts54,,0,@AmericanAir @dfwairport you 2 together are the best part of flying!,,2015-02-24 08:52:13 -0800,"Euless, Texas",
570139793608175616,negative,1.0,Cancelled Flight,0.7918,American,negative,Pride_MMA,"Late Flight
Cancelled Flight",0,@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled.  I'm done with you.,,2015-02-24 00:34:54 -0800,"Edmond, Oklahoma",Central Time (US & Canada)
569944281512685570,negative,1.0,Customer Service Issue,0.9241,American,negative,AyDiosMio,Customer Service Issue,0,@AmericanAir FYI...call stilling getting dropped.  After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!,"[34.0213466, -118.45229268]",2015-02-23 11:38:00 -0800,,Pacific Time (US & Canada)
569842758967386112,negative,1.0,Customer Service Issue,0.9303,American,negative,flemmingerin,Customer Service Issue,0,@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.,,2015-02-23 04:54:35 -0800,San Diego,
569699455919726593,negative,1.0,Customer Service Issue,1.0,American,negative,JanssenMA,Customer Service Issue,0,@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!,,2015-02-22 19:25:09 -0800,,
569680231012773888,negative,1.0,Customer Service Issue,0.9620000000000001,American,negative,LBernieMeyer,Customer Service Issue,0,@AmericanAir  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.,,2015-02-22 18:08:45 -0800,,
569622568459636736,negative,1.0,Customer Service Issue,1.0,American,negative,SchrierCar,Customer Service Issue,0,@AmericanAir I want to speak to a human being! !!  This is not an obscene request!,,2015-02-22 14:19:38 -0800,,
569621879633391616,negative,1.0,Customer Service Issue,1.0,American,negative,salitron78,Customer Service Issue,0,@AmericanAir no response to DM or email yet.  customer service?,,2015-02-22 14:16:53 -0800,on @TheJR,Seoul
569601363799359488,negative,0.9553,Flight Attendant Complaints,0.9553,American,negative,stevereasnors,Flight Attendant Complaints,0,@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!,,2015-02-22 12:55:22 -0800,Los Angeles,Pacific Time (US & Canada)
569600137296633856,positive,0.9236,,0.0,American,positive,douglaskgordon,,0,@AmericanAir Thank you.....you do the same!!,,2015-02-22 12:50:30 -0800,"Caribbean, New York and Miami.",Indiana (East)
569047438880841728,negative,1.0,Lost Luggage,0.5345,American,negative,ohmal,"Customer Service Issue
Lost Luggage",0,@AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face,,2015-02-21 00:14:16 -0800,,London
568824537338417154,negative,1.0,Customer Service Issue,0.6727,American,negative,KaiserSnowse,Customer Service Issue,0,"@AmericanAir - how long does it take to get credit to my AA account? Traveled in Jan &amp; only one leg reported. Asked for credit, no response.",,2015-02-20 09:28:32 -0800,,Central Time (US & Canada)
568551906634797056,positive,0.6242,,0.0,American,positive,byunsamuel,,0,@AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!,,2015-02-19 15:25:12 -0800,"Sunnyside, NY",Eastern Time (US & Canada)
568265091226800130,negative,0.924,Late Flight,0.4904,American,negative,beaubertke,Late Flight,0,"@AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW...",,2015-02-18 20:25:30 -0800,Texas,Central Time (US & Canada)
570294451261874177,negative,1.0,longlines,0.4686,Delta,negative,DetroitRonin,Customer Service Issue,0,@DeltaAssist now at 57 minutes waiting on Silver Elite line for someone to pick up! Help!,,2015-02-24 10:49:27 -0800,Thataway,Eastern Time (US & Canada)
568757671819661314,negative,0.7991,Can't Tell,0.6423,Delta,negative,ConnieBowman4,"Customer Service Issue
Can't Tell",0,@DeltaAssist what I have to say is more than 140 characters! Plus you don't follow me,,2015-02-20 05:02:50 -0800,,
570308309682675712,negative,1.0,Customer Service Issue,1.0,American,,SweeLoTmac,,0,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless,,2015-02-24 11:44:31 -0800,,Quito
570308064185880577,neutral,0.6755,,0.0,American,,LancasterPattie,,0,@AmericanAir we've already made other arrangements ourselves.,,2015-02-24 11:43:32 -0800,,
570307949614256128,negative,1.0,Can't Tell,1.0,American,,ELLLORRAC,,0,@AmericanAir thanks for getting back to me. But I will find other airlines in the future.,,2015-02-24 11:43:05 -0800,,Central Time (US & Canada)
570307948171423745,negative,1.0,Can't Tell,0.6758,American,,SweeLoTmac,,0,@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?,,2015-02-24 11:43:05 -0800,,Quito
570307434113310720,negative,1.0,Late Flight,1.0,American,,LauraMolito,,0,"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal",,2015-02-24 11:41:02 -0800,"New York, NY",Atlantic Time (Canada)
570307390752608257,negative,1.0,Flight Booking Problems,0.7066,American,,barbararwill,,0,"@AmericanAir no thanks.  As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible.",,2015-02-24 11:40:52 -0800,Mexico City,
570307369328095232,negative,0.6581,Late Flight,0.3444,American,,Bossman1908,,0,"@AmericanAir sorry so Late Flight, responded to your DM.",,2015-02-24 11:40:47 -0800,Liverpool,
570307312675651585,negative,0.6369,Cancelled Flight,0.6369,American,,bharris77,,0,"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.",,2015-02-24 11:40:33 -0800,"Frisco, Texas",Central Time (US & Canada)
570306867878072320,negative,1.0,Flight Attendant Complaints,0.6408,American,,TheTPVshow,,0,"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers",,2015-02-24 11:38:47 -0800,MN,Central Time (US & Canada)
570306715599695874,negative,1.0,Bad Flight,1.0,American,,banderson_1978,,0,@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW,"[35.22643463, -80.93879965]",2015-02-24 11:38:11 -0800,"Albany, NY",
570306662575300611,neutral,1.0,,,American,,gjeaviation,,0,@AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http://t.co/1yWXRfn0Gr,,2015-02-24 11:37:58 -0800,"Worcester, UK",London
570306529947193344,negative,1.0,Late Flight,0.3573,American,,TheTPVshow,,0,"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface",,2015-02-24 11:37:27 -0800,MN,Central Time (US & Canada)
570306423818723328,neutral,0.6541,,0.0,American,,sammy575,,0,"@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx",,2015-02-24 11:37:01 -0800,New York,Eastern Time (US & Canada)
570306260010176512,negative,1.0,Customer Service Issue,0.6728,American,,HollyKinnamon,,0,@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.,,2015-02-24 11:36:22 -0800,"Washington, DC",Quito
570306250442985473,negative,1.0,Customer Service Issue,0.6673,American,,CathiKingWarren,,0,@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?,,2015-02-24 11:36:20 -0800,"San Antonio, Republic of Texas",
570305365159632899,neutral,0.6423,,,American,,penyu1818,,0,"@AmericanAir DM the locator code, thanks.",,2015-02-24 11:32:49 -0800,,
570305264613765122,positive,0.6485,,,American,,jamucsb,,0,@AmericanAir thank you!,,2015-02-24 11:32:25 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
570305234838429696,negative,1.0,Customer Service Issue,0.6546,American,,TheOnlyJasonS,,1,"@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest",,2015-02-24 11:32:18 -0800,,
570305063052283904,negative,1.0,Bad Flight,1.0,American,,drhavoc,,0,@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX,,2015-02-24 11:31:37 -0800,Tampa Bay,Eastern Time (US & Canada)
570305051819941889,neutral,1.0,,,American,,Chandrafaythe,,0,"@AmericanAir my flight got Cancelled Flightled from GRK to DFW, then to LEX for tomorrow and I need it rebooked.",,2015-02-24 11:31:34 -0800,,Quito
570304633048047616,neutral,0.6424,,0.0,American,,AesaGaming,,0,@AmericanAir Do you have any sort of live chat feature? We're in the UK right now and that call would cost us alot. :(,,2015-02-24 11:29:54 -0800,,
570304544128815104,negative,1.0,Bad Flight,1.0,American,,ImBillNichols,,0,@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing,,2015-02-24 11:29:33 -0800,,Quito
570303889754488832,negative,1.0,Cancelled Flight,1.0,American,,coquichick,,0,@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?,,2015-02-24 11:26:57 -0800,Puerto Rico,Atlantic Time (Canada)
570303383782989824,neutral,1.0,,,American,,trentgillaspie,,0,.@AmericanAir just disappointed with the Flight Booking Problems process and add’l fees to sit together on a more crowded flight. Not impressed so far :-/.,,2015-02-24 11:24:57 -0800,"Austin, but often Denver",Mountain Time (US & Canada)
570302358242115584,positive,1.0,,,American,,JohnMHaaland,,0,@AmericanAir thanks,,2015-02-24 11:20:52 -0800,New York Tri-State,Eastern Time (US & Canada)
570302060035497984,negative,1.0,Bad Flight,0.3726,American,,PBSamson,,0,@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating,,2015-02-24 11:19:41 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
570301929580048385,neutral,1.0,,,American,,FinEdChat,,0,@AmericanAir I did,,2015-02-24 11:19:10 -0800,"Cincinnati, Ohio",Atlantic Time (Canada)
570301488192458752,negative,1.0,Customer Service Issue,1.0,American,,skgiffard,,0,.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.,,2015-02-24 11:17:25 -0800,"Boston, MA",Eastern Time (US & Canada)
570301395141836801,negative,1.0,Late Flight,1.0,American,,JoBarredaV,,1,@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr,,2015-02-24 11:17:02 -0800,Mexico City,Central Time (US & Canada)
570300915418320897,negative,1.0,Cancelled Flight,1.0,American,,LancasterPattie,,0,"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.",,2015-02-24 11:15:08 -0800,,
570300355843661824,neutral,1.0,,,American,,dcathomedad,,0,@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?,,2015-02-24 11:12:55 -0800,DC to STL ,
570300262302289920,positive,1.0,,,American,,pokecrastinator,,0,"@AmericanAir Thank you, you too!",,2015-02-24 11:12:32 -0800,United States,Mountain Time (US & Canada)
570300177367633921,neutral,1.0,,,American,,Qwhocooks,,0,@AmericanAir What happens when you combine Top Chef &amp; the beauty of San Miguel de Allende. My Late Flightst food blog.  http://t.co/7t1rDRCRe6,,2015-02-24 11:12:12 -0800,Chicago,Eastern Time (US & Canada)
570299824760860672,positive,1.0,,,American,,COVRTER,,0,"@AmericanAir Great, thanks. Followed.","[37.78618135, -122.45742542]",2015-02-24 11:10:48 -0800,"SF, CA",Central Time (US & Canada)
570299252141903873,positive,1.0,,,American,,Mtts28,,0,@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!,,2015-02-24 11:08:32 -0800,Virginia,Eastern Time (US & Canada)
570298770136674304,negative,1.0,Customer Service Issue,1.0,American,,law_econ,,0,@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.,,2015-02-24 11:06:37 -0800,"Newport Beach, CA",Central Time (US & Canada)
570298744723415040,positive,1.0,,,American,,SusieBarre,,0,@AmericanAir got another flight. Thanks you,,2015-02-24 11:06:31 -0800,,
570298679250305024,neutral,1.0,,,American,,chrissieward71,,0,@AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &amp;wait time 40 mins&amp;put in my #.800#called&amp;it hungupNOHELP,,2015-02-24 11:06:15 -0800,oklahoma,
570298644475346945,negative,1.0,Customer Service Issue,1.0,American,,denismishin,,0,"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?",,2015-02-24 11:06:07 -0800,"Bellevue, WA",Eastern Time (US & Canada)
570298371140939776,negative,1.0,Late Flight,1.0,American,,djjohnpayne,,0,"@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah.","[0.0, 0.0]",2015-02-24 11:05:01 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
570298285350629376,neutral,0.6709,,,American,,ThisIsKari,,0,@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃,,2015-02-24 11:04:41 -0800,"Dallas, TX",Central Time (US & Canada)
570298117544906754,negative,1.0,Late Flight,0.659,American,,ELLLORRAC,,0,@AmericanAir still waiting for a flight... I should get my money back,,2015-02-24 11:04:01 -0800,,Central Time (US & Canada)
570297548726005761,negative,1.0,Cancelled Flight,0.6575,American,,jkordyback,,0,@AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble.,,2015-02-24 11:01:45 -0800,"North Saanich, BC",Pacific Time (US & Canada)
570297479029252097,negative,0.6831,Can't Tell,0.6831,American,,Andrew_Wasila,,0,"“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA",,2015-02-24 11:01:29 -0800,,Quito
570297414848000000,neutral,0.3539,,0.0,American,,penyu1818,,0,"@AmericanAir Hi, can you please ticket my award ticket? The status is ""On Request"" now. Thanks.",,2015-02-24 11:01:13 -0800,,
570297070998974464,positive,0.6497,,0.0,American,,rakugojon,,0,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport &amp; got to speak to someone things got fixed very quick.,,2015-02-24 10:59:51 -0800,San Francisco,London
570296996445204480,negative,1.0,Late Flight,1.0,American,,aaronmsantos,,0,@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.,,2015-02-24 10:59:34 -0800,"Brooklyn, NY and all over.",Quito
570296986827694080,negative,1.0,Flight Booking Problems,0.3606,American,,lilirr,,0,"@AmericanAir Checked in on app since yesterday. Confirmed upgrade &amp; carry on, got to counter &amp; manager upgraded somebody else on my seat!",,2015-02-24 10:59:31 -0800,,Mountain Time (US & Canada)
570296616688750592,neutral,1.0,,,American,,AesaGaming,,0,@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?,,2015-02-24 10:58:03 -0800,,
570296572375900160,positive,1.0,,,American,,TheVirtualJosh,,0,"@AmericanAir yes yes yes,so glad to be headed home!",,2015-02-24 10:57:53 -0800,,
570295981985681409,negative,1.0,Can't Tell,0.6569,American,,ferraro__rocher,,0,@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now,,2015-02-24 10:55:32 -0800,"Plano, TX",Mountain Time (US & Canada)
570295901555699712,positive,1.0,,,American,,MeeestarCoke,,0,@AmericanAir thanks!!,,2015-02-24 10:55:13 -0800,BK,
570295745921880064,positive,0.6909,,,American,,THE_amandajean,,0,@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx,,2015-02-24 10:54:36 -0800,the one and only TEXAS!!!!,Mountain Time (US & Canada)
570295576446808065,negative,1.0,Customer Service Issue,1.0,American,,HollyKinnamon,,0,@AmericanAir I have been on hold w/customer service line for 68 minutes.  This after I was on phone with an agent for 35 min b/f call droped,,2015-02-24 10:53:55 -0800,"Washington, DC",Quito
570295174385016832,negative,1.0,Flight Booking Problems,0.6982,American,,barbararwill,,0,@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...,,2015-02-24 10:52:19 -0800,Mexico City,
570293494444634114,neutral,0.6705,,0.0,American,,idk_but_youtube,,0,@AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?,,2015-02-24 10:45:39 -0800,1/1 loner squad,Eastern Time (US & Canada)
570292715444965377,negative,0.6551,Cancelled Flight,0.3331,American,,alicizzle,,0,@AmericanAir narrowly made standby...lots of snags this trip!,,2015-02-24 10:42:33 -0800,MiniApple(s),
570292403309035520,neutral,1.0,,,American,,pbpinftworth,,0,@AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus),"[32.82813261, -97.25115941]",2015-02-24 10:41:19 -0800,"DFW, TX",Central Time (US & Canada)
570291431195205633,negative,1.0,Late Flight,0.6849,American,,JesicaLSantos,,0,"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.",,2015-02-24 10:37:27 -0800,NY (Globetrotter.ExBonaerense),
570291157340704769,positive,1.0,,,American,,mpresdenver,,0,@AmericanAir thanks so much!,,2015-02-24 10:36:22 -0800,"Denver, Colorado",Mountain Time (US & Canada)
570290552169734144,neutral,0.6808,,,American,,saianel,,0,"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination &amp; award type remains the same",,2015-02-24 10:33:57 -0800,Texas,Mountain Time (US & Canada)
570290337169739776,negative,0.6539,Bad Flight,0.3303,American,,SusieBarre,,0,@AmericanAir I need a flight out tonight. Isn't there anything else?,,2015-02-24 10:33:06 -0800,,
570290334158225408,positive,1.0,,,American,,oobunillaoo,,0,@AmericanAir thank you for the confirmation.,,2015-02-24 10:33:05 -0800,usa::fr::uk,London
570290220589027328,negative,1.0,Can't Tell,0.6447,American,,PBSamson,,0,"@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback",,2015-02-24 10:32:38 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
570290034009636865,neutral,1.0,,,American,,waynebevan,,0,@AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement,,2015-02-24 10:31:54 -0800,,Alaska
570289085354541058,negative,1.0,Lost Luggage,1.0,American,,brownsrock,,0,@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.,,2015-02-24 10:28:08 -0800,"Bangkok, Thailand",Bangkok
570288809532891137,negative,1.0,Customer Service Issue,1.0,American,,jkordyback,,0,@AmericanAir “Inconvenient” is such a convenient word.,,2015-02-24 10:27:02 -0800,"North Saanich, BC",Pacific Time (US & Canada)
570288282413633536,negative,1.0,Lost Luggage,1.0,American,,jacquelinewins6,,0,"@AmericanAir
 Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag.",,2015-02-24 10:24:56 -0800,,
570288167242375168,negative,1.0,Late Flight,1.0,American,,aaronmsantos,,0,"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful",,2015-02-24 10:24:29 -0800,"Brooklyn, NY and all over.",Quito
570287747643998208,negative,1.0,Lost Luggage,1.0,American,,jacquelinewins6,,0,"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this.",,2015-02-24 10:22:49 -0800,,
570287638084763648,negative,1.0,Cancelled Flight,0.6857,American,,THE_amandajean,,0,@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed,,2015-02-24 10:22:23 -0800,the one and only TEXAS!!!!,Mountain Time (US & Canada)
570287271234174976,neutral,1.0,,,American,,IoanGil,,0,@AmericanAir Here is the photo ;) http://t.co/VMqUURZUpW,,2015-02-24 10:20:55 -0800,,London
570286841737318400,negative,1.0,Cancelled Flight,1.0,American,,djjohnpayne,,0,@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm,"[0.0, 0.0]",2015-02-24 10:19:13 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
570284862122233856,positive,0.6812,,0.0,American,,pokecrastinator,,0,@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.,,2015-02-24 10:11:21 -0800,United States,Mountain Time (US & Canada)
570284660510433280,neutral,1.0,,,American,,sammy575,,0,@AmericanAir what's the status of flight 1357 out of sju?,,2015-02-24 10:10:33 -0800,New York,Eastern Time (US & Canada)
570284482588246016,negative,0.6495,Customer Service Issue,0.6495,American,,mmanny,,0,"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.","[0.0, 0.0]",2015-02-24 10:09:50 -0800,NYC,Eastern Time (US & Canada)
570284308210032640,negative,1.0,Customer Service Issue,0.6632,American,,BartonDVM,,0,"@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways.  I ASKED and was told, ""NO."" #thenewamerican",,2015-02-24 10:09:09 -0800,Arkansas,Central Time (US & Canada)
570284054605639683,negative,1.0,Can't Tell,0.662,American,,chagaga2013,,0,@AmericanAir good care of their customers if anything happen to then take you @Delta  for getting me back to NYC !! Screw you @AmericanAir,"[40.69017276, -73.91646118]",2015-02-24 10:08:08 -0800,new york city,Central Time (US & Canada)
570283851018317824,negative,1.0,Cancelled Flight,1.0,American,,chagaga2013,,0,@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take,"[40.68994668, -73.91637642]",2015-02-24 10:07:20 -0800,new york city,Central Time (US & Canada)
570283544125288448,negative,1.0,Cancelled Flight,0.6578,American,,chagaga2013,,0,@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them,"[40.69002464, -73.91638072]",2015-02-24 10:06:06 -0800,new york city,Central Time (US & Canada)
570283309093113856,neutral,1.0,,,American,,pbpinftworth,,0,@americanair Yes to the iOS. I'm running iOS 8.1.3,,2015-02-24 10:05:10 -0800,"DFW, TX",Central Time (US & Canada)
570283254743506944,negative,1.0,Late Flight,0.7046,American,,chagaga2013,,0,@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed,"[40.68996177, -73.91640136]",2015-02-24 10:04:57 -0800,new york city,Central Time (US & Canada)
570282555057909760,negative,1.0,Late Flight,0.6461,American,,alicizzle,,0,"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.",,2015-02-24 10:02:11 -0800,MiniApple(s),
570282469791911936,positive,0.6709999999999999,,,American,,mrespinosa1971,,0,@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP,,2015-02-24 10:01:50 -0800,Great State of Texas,Central Time (US & Canada)
570281958556610560,negative,1.0,Lost Luggage,0.6471,American,,MrsPang725,,0,"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again.",,2015-02-24 09:59:48 -0800,City by the Bay,Eastern Time (US & Canada)
570281854139572225,negative,1.0,Can't Tell,1.0,American,,EMesaLaw,,0,@AmericanAir don't worry you won't steal my money again,,2015-02-24 09:59:24 -0800,Greater New England Area,Quito
570281731510571009,negative,1.0,Customer Service Issue,1.0,American,,robkoenigld,,0,@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!,,2015-02-24 09:58:54 -0800,"indialantic, fl",Eastern Time (US & Canada)
570281470507352064,negative,1.0,Customer Service Issue,1.0,American,,chone1984,,0,@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa,,2015-02-24 09:57:52 -0800,,Eastern Time (US & Canada)
570281010606120960,negative,1.0,Can't Tell,0.659,American,,jacquelinewins6,,0,"@AmericanAir 
It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA.",,2015-02-24 09:56:02 -0800,,
570280755252895745,negative,0.7101,Flight Booking Problems,0.7101,American,,traveller5207,,0,"@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned.",,2015-02-24 09:55:02 -0800,Connecticut,Quito
570280641771790336,positive,1.0,,,American,,LordLasenby,,0,@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie 😄,,2015-02-24 09:54:34 -0800,,London
570280637946421249,negative,1.0,Can't Tell,0.6565,American,,martinesquivel,,0,@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams,,2015-02-24 09:54:34 -0800,CA,Pacific Time (US & Canada)
570280378193330180,negative,0.6954,Cancelled Flight,0.387,American,,courtfierce,,0,@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-,,2015-02-24 09:53:32 -0800,513/lexingtonKY,Quito
570280225625362432,negative,1.0,Cancelled Flight,1.0,American,,TheVirtualJosh,,0,"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!",,2015-02-24 09:52:55 -0800,,
570279653337927680,positive,1.0,,,American,,sundialtours,,0,"@AmericanAir ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN",,2015-02-24 09:50:39 -0800,"Astoria, OR",Tijuana
570279368766959616,neutral,1.0,,,American,,jjqb1,,0,@AmericanAir These birds could fly to South America for example #Argentina,,2015-02-24 09:49:31 -0800,,Buenos Aires
570279220502511617,negative,1.0,Cancelled Flight,1.0,American,,SusieBarre,,0,@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?,,2015-02-24 09:48:56 -0800,,
570279118438182913,positive,1.0,,,American,,kdtate,,0,"@AmericanAir great, thanks!",,2015-02-24 09:48:31 -0800,,
570279036582109184,positive,1.0,,,American,,hooton,,0,@AmericanAir awesome. Thanks!,,2015-02-24 09:48:12 -0800,"Little Rock, AR",Central Time (US & Canada)
570278869133107201,negative,1.0,Cancelled Flight,1.0,American,,SusieBarre,,0,@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?,,2015-02-24 09:47:32 -0800,,
570278803399798784,negative,1.0,Damaged Luggage,0.6771,American,,DBlock_Official,,0,@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings,,2015-02-24 09:47:16 -0800,Posted,Central Time (US & Canada)
570278644918194176,negative,1.0,Late Flight,1.0,American,,JesicaLSantos,,0,"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice",,2015-02-24 09:46:38 -0800,NY (Globetrotter.ExBonaerense),
570276434763128833,negative,1.0,Flight Attendant Complaints,1.0,American,,StefanNiemczyk,,0,"@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy.",,2015-02-24 09:37:51 -0800,,Arizona
570276414567493633,negative,1.0,Customer Service Issue,0.3394,American,,jkordyback,,0,@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.,,2015-02-24 09:37:47 -0800,"North Saanich, BC",Pacific Time (US & Canada)
570276245960835073,negative,0.6913,Can't Tell,0.3537,American,,gu_runyu,,0,"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?",,2015-02-24 09:37:06 -0800,,
570276196405125120,negative,1.0,Late Flight,1.0,American,,mwecker,,0,"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff",,2015-02-24 09:36:55 -0800,"Washington, DC",Eastern Time (US & Canada)
570275970046775297,negative,0.7038,Can't Tell,0.7038,American,,StefanNiemczyk,,0,@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.,,2015-02-24 09:36:01 -0800,,Arizona
570275944012783616,negative,1.0,Customer Service Issue,0.6961,American,,mpresdenver,,0,@AmericanAir can u help rebook passenger via Twitter/DM.  Been on hold for 1.5 hours. Thanks!,,2015-02-24 09:35:54 -0800,"Denver, Colorado",Mountain Time (US & Canada)
570275726483542016,negative,0.6535,Can't Tell,0.3754,American,,StefanNiemczyk,,0,"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.",,2015-02-24 09:35:03 -0800,,Arizona
570275632518733825,neutral,0.69,,0.0,American,,RobertDwyer,,0,@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?,,2015-02-24 09:34:40 -0800,"Wellesley, MA",Eastern Time (US & Canada)
570275536406253568,neutral,0.6863,,,American,,RobertDwyer,,0,@AmericanAir origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.,,2015-02-24 09:34:17 -0800,"Wellesley, MA",Eastern Time (US & Canada)
570275450200711168,neutral,1.0,,,American,,gu_runyu,,0,@AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?,,2015-02-24 09:33:57 -0800,,
570275384714862592,neutral,1.0,,,American,,ItsMeLockett,,0,@AmericanAir I know. Just a little cold weather humor. :),,2015-02-24 09:33:41 -0800,USA,Central Time (US & Canada)
570275314036649984,negative,1.0,Late Flight,0.3703,American,,susqhb,,0,@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.,,2015-02-24 09:33:24 -0800,Dallas via NYC via the OC,Central Time (US & Canada)
570275248052039680,negative,0.5014,Customer Service Issue,0.5014,American,,RobertDwyer,,0,@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...,,2015-02-24 09:33:08 -0800,"Wellesley, MA",Eastern Time (US & Canada)
570275010759102466,negative,1.0,Lost Luggage,1.0,American,,paintbranch1398,,0,@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.,,2015-02-24 09:32:12 -0800,,
570274148364242947,positive,1.0,,,American,,treeguy81,,0,@AmericanAir thanks!,,2015-02-24 09:28:46 -0800,Raleigh NC,Quito
570273819287531520,positive,1.0,,,American,,GoldensPleasure,,0,@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:),,2015-02-24 09:27:28 -0800,East Coast     CT.,Central Time (US & Canada)
570273710210469888,positive,1.0,,,American,,Mtts28,,0,@AmericanAir These are some awesome photos. Thanks for sharing! 😁,,2015-02-24 09:27:02 -0800,Virginia,Eastern Time (US & Canada)
570272880556011520,positive,1.0,,,American,,ESPartee,,0,"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier","[0.0, 0.0]",2015-02-24 09:23:44 -0800,"alexandria, va",Eastern Time (US & Canada)
570272235639828480,negative,1.0,longlines,0.633,American,,cmrqt,,0,@AmericanAir how about some rampers at gate b40 dfw?   Waiting to be marshaled in,,2015-02-24 09:21:10 -0800,Everywhere,Central Time (US & Canada)
570272172679282688,negative,1.0,Cancelled Flight,0.6632,American,,mmanny,,0,@AmericanAir You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta,,2015-02-24 09:20:55 -0800,NYC,Eastern Time (US & Canada)
570272018840428544,neutral,1.0,,,American,,pokecrastinator,,0,@AmericanAir I thought all those planes were retired? #MD80,,2015-02-24 09:20:19 -0800,United States,Mountain Time (US & Canada)
570271904508092416,positive,0.6892,,0.0,American,,superyan,,0,Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.,,2015-02-24 09:19:51 -0800,,
570271896887017472,neutral,0.6709999999999999,,,American,,MeeestarCoke,,0,@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out,,2015-02-24 09:19:50 -0800,BK,
570271574462369793,positive,1.0,,,American,,pilot991,,0,"@AmericanAir we are off to Kax premium.  Hoping this flight is better food, TV now I know how to work it and service. Tnx",,2015-02-24 09:18:33 -0800,new england,Central Time (US & Canada)
570271479616573440,positive,1.0,,,American,,PappasitosTXMEX,,0,@AmericanAir @beantownmatty Sounds like a date!,,2015-02-24 09:18:10 -0800,,Central Time (US & Canada)
570271383005085696,negative,1.0,Can't Tell,0.6472,American,,BartonDVM,,0,@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican,,2015-02-24 09:17:47 -0800,Arkansas,Central Time (US & Canada)
570270777121103872,negative,1.0,Customer Service Issue,0.6629999999999999,American,,andrearamy,,0,@AmericanAir another day another grievance with this airline. No customer service,,2015-02-24 09:15:23 -0800,LBK,
570270776370311168,negative,1.0,Flight Attendant Complaints,0.6553,American,,BartonDVM,,0,"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, ""NO.""",,2015-02-24 09:15:22 -0800,Arkansas,Central Time (US & Canada)
570270651996463104,neutral,0.6771,,,American,,krisdelcampo,,0,@AmericanAir Flight 35. I'm on my way.,,2015-02-24 09:14:53 -0800,"Las Vegas, NV",Eastern Time (US & Canada)
570270444646850561,negative,1.0,Customer Service Issue,0.6658,American,,corinnec,,0,@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait,,2015-02-24 09:14:03 -0800,"Washington, DC",Alaska
570270435478122497,positive,1.0,,,American,,beckyw618,,0,@AmericanAir Thanks so much!,,2015-02-24 09:14:01 -0800,,
570270039737274369,positive,0.6552,,,American,,marypoppings,,0,"“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp",,2015-02-24 09:12:27 -0800,New York/Nicaragua/Miami Beach,Eastern Time (US & Canada)
570269774594224128,negative,0.7148,Can't Tell,0.3889,American,,rqualls,,0,@AmericanAir @lpalumbo what weather sun is out,,2015-02-24 09:11:24 -0800,,
570269633778855936,negative,1.0,Flight Attendant Complaints,0.6503,American,,rqualls,,0,@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good,,2015-02-24 09:10:50 -0800,,
570269280748441601,negative,1.0,Flight Booking Problems,0.6458,American,,nataliewsj,,0,@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.,,2015-02-24 09:09:26 -0800,"Washington, DC",Pacific Time (US & Canada)
570268875872473088,negative,0.6432,Flight Booking Problems,0.3331,American,,SuperGlueMom,,0,@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.,,2015-02-24 09:07:49 -0800,Southern Suburbia,Eastern Time (US & Canada)
570268646544510976,negative,1.0,Customer Service Issue,0.3555,American,,weezerandburnie,,0,@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care,,2015-02-24 09:06:55 -0800,Belle MO,
570268420140244992,negative,1.0,Cancelled Flight,1.0,American,,farfalla818,,0,@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir,,2015-02-24 09:06:01 -0800,"Plano, Texas",
570268326250745856,negative,0.667,Cancelled Flight,0.667,American,,hooton,,0,@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?,,2015-02-24 09:05:38 -0800,"Little Rock, AR",Central Time (US & Canada)
570267902726803456,negative,1.0,Late Flight,0.6496,American,,Flora_Lola_NYC,,0,@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.,,2015-02-24 09:03:57 -0800,,Eastern Time (US & Canada)
570267608773054464,negative,1.0,Cancelled Flight,0.6774,American,,susqhb,,0,@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.,,2015-02-24 09:02:47 -0800,Dallas via NYC via the OC,Central Time (US & Canada)
570267592478191617,neutral,0.6159,,0.0,American,,pbpinftworth,,0,@americanair I sure do. I'm running version 3.10.0,,2015-02-24 09:02:43 -0800,"DFW, TX",Central Time (US & Canada)
570267562623152128,negative,1.0,Flight Attendant Complaints,0.6688,American,,alinaxkristin,,0,@AmericanAir you could train your flight attendants to have some manners and decency,,2015-02-24 09:02:36 -0800,Miami ,Quito
570267287883616256,negative,1.0,Flight Booking Problems,1.0,American,,marianela_mt,,0,@AmericanAir change fee = same price of new ticket... Not logical,,2015-02-24 09:01:31 -0800,,
570267241046020096,positive,1.0,,,American,,ralvesp,,0,@AmericanAir Nice to read it! Thank you very much!,,2015-02-24 09:01:19 -0800,Itatiba/SP,Brasilia
570267066919313408,negative,1.0,Bad Flight,0.6721,American,,weezerandburnie,,0,@AmericanAir we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE!,,2015-02-24 09:00:38 -0800,Belle MO,
570267037911670784,negative,1.0,Can't Tell,1.0,American,,RossWGibson,,0,@AmericanAir Fuck you.,,2015-02-24 09:00:31 -0800,"Columbus, Ohio",Eastern Time (US & Canada)
570266460003508225,negative,1.0,Lost Luggage,1.0,American,,jacquelinewins6,,0,"@AmericanAir 
Not giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????",,2015-02-24 08:58:13 -0800,,
570266233003741184,neutral,0.6925,,0.0,American,,fromknecht,,0,@AmericanAir I bet they do! I'm sure they have some form of wear and tear on their skin. I hope they will survive the rest of the winter xxx,,2015-02-24 08:57:19 -0800,erie pa,Eastern Time (US & Canada)
570265919676485632,positive,1.0,,,American,,Runts54,,0,@AmericanAir @dfwairport me too!!  LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!,,2015-02-24 08:56:04 -0800,"Euless, Texas",
570265876911403009,positive,0.6743,,,American,,vMongo,,0,@AmericanAir Thanks!,,2015-02-24 08:55:54 -0800,DFW Area,Central Time (US & Canada)
570265689589592064,negative,0.6982,Can't Tell,0.3848,American,,JESSICRUNK,,0,@americanair Can someone contact me about my awful experience with american airlines this weekend,,2015-02-24 08:55:10 -0800, Los Angeles,Pacific Time (US & Canada)
570265626146512896,negative,1.0,Flight Booking Problems,0.6557,American,,kdtate,,0,"@AmericanAir actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase",,2015-02-24 08:54:54 -0800,,
570265300685488129,negative,1.0,Late Flight,0.3443,American,,JR_Fett,,0,"@AmericanAir your definition and mine of 10 min is vastly different. I understand the need to get off the plane for maint, but be honest.",,2015-02-24 08:53:37 -0800,,
570264948548313088,positive,1.0,,,American,,Runts54,,0,@AmericanAir @dfwairport you 2 together are the best part of flying!,,2015-02-24 08:52:13 -0800,"Euless, Texas",
570264740817010689,positive,0.6708,,0.0,American,,IDontRentPigs,,0,"@AmericanAir @dfwairport Guys, let it go. http://t.co/vOxcghciJi",,2015-02-24 08:51:23 -0800,"Denton County, Texas",Central Time (US & Canada)
570264682541522944,negative,1.0,Customer Service Issue,1.0,American,,fetsyat001,,0,@AmericanAir Is there a way to add my AA number to an itinerary that doesn't involve sitting on hold for 1.5 hours?,,2015-02-24 08:51:09 -0800,,
570264550458695680,positive,0.6937,,,American,,towbinator,,0,@AmericanAir I can hardly believe it! Bundle up and stay warm! 😉,,2015-02-24 08:50:38 -0800,United States of America,Eastern Time (US & Canada)
570264179216510976,neutral,1.0,,,American,,dfwairport,,0,@AmericanAir You're right. Someone is up to something...,,2015-02-24 08:49:09 -0800,"DFW Airport, TX",Central Time (US & Canada)
570264159687806976,negative,0.6314,Late Flight,0.3354,American,,Alexx_B_M,,0,@AmericanAir the flight is not going to make the connection to #MEX #AA2444,,2015-02-24 08:49:05 -0800,,Central Time (US & Canada)
570264011574415360,positive,1.0,,,American,,dfwairport,,1,@AmericanAir Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work.,,2015-02-24 08:48:30 -0800,"DFW Airport, TX",Central Time (US & Canada)
570263889696305152,neutral,1.0,,,American,,SGomez9606,,0,@AmericanAir can I get a free ticket to Hawaii for being fabulous,,2015-02-24 08:48:00 -0800,Texas,
570263871526559745,negative,1.0,Bad Flight,1.0,American,,Alexx_B_M,,0,"@AmericanAir 1-the lavatory freezes, 2- problem with a nitrogen line 3-a low tire with the inflating equipment malfunctioning #AA2444 and...",,2015-02-24 08:47:56 -0800,,Central Time (US & Canada)
570263827033432064,neutral,0.6436,,0.0,American,,marianela_mt,,0,"@AmericanAir i want to change my flight for next week, they will still charge me. Waiting for fligt status",,2015-02-24 08:47:46 -0800,,
570263732099649537,neutral,1.0,,,American,,towbinator,,0,"@AmericanAir @dfwairport That's DFW!? OMG! Yeah cold, everywhere!",,2015-02-24 08:47:23 -0800,United States of America,Eastern Time (US & Canada)
570263448828780547,positive,1.0,,,American,,ELLLORRAC,,0,@AmericanAir great customer service thanks,,2015-02-24 08:46:15 -0800,,Central Time (US & Canada)
570263313306615810,neutral,1.0,,,American,,beckyw618,,0,"@AmericanAir When Flight Booking Problems an int'l flight online, do I have to provide a passport number when Flight Booking Problems or just when I arrive at airport?",,2015-02-24 08:45:43 -0800,,
570263008762601475,neutral,0.6564,,,American,,RayonHarris,,0,@AmericanAir yes they do http://t.co/wCSAZZQPae,,2015-02-24 08:44:30 -0800,,Eastern Time (US & Canada)
570262528539779073,neutral,0.6786,,,American,,BriannAtl35,,0,@AmericanAir hook me up with a free trip to Barbados and I will tell you the secret beaches to see,,2015-02-24 08:42:36 -0800,JAWJA,Central Time (US & Canada)
570262112477401088,negative,1.0,Cancelled Flight,1.0,American,,lpalumbo,,0,"@AmericanAir why did flight 1636 get Cancelled Flightled? Waiting for a rep to rebook, but wondering if there will be other issues getting out.",,2015-02-24 08:40:57 -0800,Boston,Eastern Time (US & Canada)
570262096094498816,negative,1.0,Flight Attendant Complaints,1.0,American,,weezerandburnie,,0,@AmericanAir  we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern,,2015-02-24 08:40:53 -0800,Belle MO,
570261511781941251,neutral,1.0,,,American,,RockUrHumanity,,0,@AmericanAir Thank you for responding so quickly to my tweets I do appreciate that.,,2015-02-24 08:38:34 -0800,East Coast/New England,Eastern Time (US & Canada)
570261418387353601,negative,1.0,Flight Booking Problems,1.0,American,,amandakryska,,0,@AmericanAir I am trying to change the time of a flight I already purchased and was told I have to pay a $400 change fee. Ridiculous.,,2015-02-24 08:38:11 -0800,Chicago,Central Time (US & Canada)
570261359377698817,neutral,0.6924,,0.0,American,,MeeestarCoke,,0,@AmericanAir please email me at temorris2010@hotmail.com. willing to discuss my experience &amp; give another try would like to speak directly,,2015-02-24 08:37:57 -0800,BK,
570261328511643648,negative,1.0,Cancelled Flight,1.0,American,,marianela_mt,,0,"@AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after",,2015-02-24 08:37:50 -0800,,
570261193685749760,negative,1.0,Flight Attendant Complaints,0.3446,American,,weezerandburnie,,0,@AmericanAir since you don't care about what happens to your passengers on your planes we will now be contacting the Police Dept,,2015-02-24 08:37:18 -0800,Belle MO,
570260735294607360,negative,1.0,Bad Flight,0.3667,American,,APOinc,,0,@AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold/Sapphire,,2015-02-24 08:35:28 -0800,"Pittsburgh, PA",Eastern Time (US & Canada)
570259700937134080,neutral,0.7068,,0.0,American,,Jacqueline062,,0,“@AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/tY9C0Gae2o” Lol,,2015-02-24 08:31:22 -0800,"Dallas, Texas",Central Time (US & Canada)
570259540697948162,positive,0.6454,,0.0,American,,jacquelinewins6,,0,"@AmericanAir 
I still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?",,2015-02-24 08:30:44 -0800,,
570259502685151232,positive,0.6236,,,American,,Bishop71Bishop,,0,@AmericanAir if I could fly an md80/dc10 I would be so happy I live that plane so much md80 is love md80 is life.,,2015-02-24 08:30:35 -0800,,
570259380999860224,neutral,1.0,,,American,,ChrisAlanRobin,,0,@ods1819 aren't you glad this isn't you RT @AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/HEpkNpuzwU,,2015-02-24 08:30:05 -0800,Deep in the Heart of Texas,Central Time (US & Canada)
570258656383639553,neutral,1.0,,,American,,immz99,,0,@AmericanAir second pic from CDG?,,2015-02-24 08:27:13 -0800,Castellon & Daytona Beach FL,Paris
570258597180940288,neutral,1.0,,,American,,laurmar737,,0,@AmericanAir I'm sure all these birds will be in warmer weather soon.,,2015-02-24 08:26:59 -0800,"San Diego, CA",
570258457804189696,negative,1.0,Customer Service Issue,1.0,American,,whitejen99,,0,"@AmericanAir It's been 3 weeks and no reply from customer relations yet.  Running out of time, please help.  request: 1-2888155964    thanks",,2015-02-24 08:26:25 -0800,,
570258226819637248,neutral,0.6774,,,American,,AirlineAdviser,,0,@AmericanAir This is very true. Another reason why we stay South in the Winter months of travel http://t.co/fgJbex480D,,2015-02-24 08:25:30 -0800,,
570258141599928321,neutral,0.6683,,0.0,American,,ransvoice,,0,"@AmericanAir Would have had to fly real far south, huh? #WinterWeather #Brrr",,2015-02-24 08:25:10 -0800,"Cary, NC",Eastern Time (US & Canada)
570258040609337344,neutral,1.0,,,American,,BriannAtl35,,0,@AmericanAir um. down south has snow too #ATL,,2015-02-24 08:24:46 -0800,JAWJA,Central Time (US & Canada)
570257935911096320,neutral,0.6725,,,American,,towbinator,,0,@AmericanAir I'm sure they did. It's certainly chilly back East today! 😮,,2015-02-24 08:24:21 -0800,United States of America,Eastern Time (US & Canada)
570257660123193345,negative,1.0,Bad Flight,0.3614,American,,LibHig,,0,@AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?,,2015-02-24 08:23:15 -0800,,
570257429486706688,negative,1.0,Can't Tell,0.6399,American,,vysed,,0,"@AmericanAir @USAirways if this is how your merger is going to go, you fail! Huge probls w/comm on DFW storm. Cxld rtrn flts. NOT COOL!!!",,2015-02-24 08:22:20 -0800,north carolina,Quito
570257336465387521,negative,1.0,Bad Flight,0.7085,American,,kdtate,,0,@AmericanAir why does it feel like I'm being nickeled and dime to enjoy a flight with AA? I purchased a tkt but have to pay extra for a seat,,2015-02-24 08:21:58 -0800,,
570257258275164160,negative,1.0,Late Flight,1.0,American,,ELLLORRAC,,0,@AmericanAir Flight 2559 it's been delayed every hour since 8:55 am.,,2015-02-24 08:21:39 -0800,,Central Time (US & Canada)
570256852166029312,neutral,1.0,,,American,,Bishop71Bishop,,0,@AmericanAir do you still use DC9's?,,2015-02-24 08:20:03 -0800,,
570256038206824448,positive,0.6188,,,American,,JeffTitelius,,1,Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.,,2015-02-24 08:16:49 -0800,"Mount Dora, Florida",Quito
570255853296746496,neutral,1.0,,,American,,RobertDwyer,,0,"@AmericanAir if I've booked an AA award on USAir metal, and space opens up on AA metal, can I change to the AA flight without fees?",,2015-02-24 08:16:04 -0800,"Wellesley, MA",Eastern Time (US & Canada)
570255773651099648,positive,0.6607,,,American,,DanJWillis,,0,@AmericanAir well have all day and all the time in the world,,2015-02-24 08:15:45 -0800,my top secret gaming facility,Casablanca
570255201069899776,negative,1.0,Late Flight,0.6685,American,,StrongerOrgs,,0,@AmericanAir Can't unload flight #3322 because jetway is broken.  #steps #planB? #waiting nearly an hour,,2015-02-24 08:13:29 -0800,Texas,Central Time (US & Canada)
570254721140850689,negative,1.0,Can't Tell,0.3579,American,,VeggieWhisperer,,0,"@AmericanAir I'd love to take my seat, but it appears as though someone already has.  #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb",,2015-02-24 08:11:34 -0800,,Eastern Time (US & Canada)
570254579578720256,neutral,0.6858,,0.0,American,,marianela_mt,,0,"@AmericanAir if i want to change my flight due to weather conditions in Dallas this weekend, i should be able to cover change fee with miles",,2015-02-24 08:11:01 -0800,,
570254375081414656,neutral,1.0,,,American,,bri__m,,0,@AmericanAir Are you expecting delays/Cancelled Flightlations at Dallas on 25/26th due to the snow? Nothing like Monday I hope!,,2015-02-24 08:10:12 -0800,"London, UK",London
570254322694557696,negative,0.6681,Customer Service Issue,0.6681,American,,oobunillaoo,,0,"@AmericanAir just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely!

http://t.co/wDyEkVB1Ze",,2015-02-24 08:10:00 -0800,usa::fr::uk,London
570253932880007168,negative,0.6687,Flight Booking Problems,0.3442,American,,PowerSurgeMusic,,0,@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?,,2015-02-24 08:08:27 -0800,✅,Pacific Time (US & Canada)
570253919697244160,negative,1.0,Late Flight,1.0,American,,skogsbergh,,0,@AmericanAir The flight was delayed 5 times. Spent almost 40min on the tarmac. I'll reconsider my future flight options.,,2015-02-24 08:08:23 -0800,Lake Arrowhead,
570253859412529152,positive,0.6802,,,American,,DarknesProdigy,,0,@AmericanAir oh it's nothing my issue was already resolved and I am in the air,,2015-02-24 08:08:09 -0800,"Pirate Isle, Arcadia",Eastern Time (US & Canada)
570252885809868801,negative,1.0,Lost Luggage,0.3585,American,,joannabananajo,,0,@AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska 😒,,2015-02-24 08:04:17 -0800,"New York, NY",Central Time (US & Canada)
570252614320783361,negative,0.669,Customer Service Issue,0.669,American,,ELLLORRAC,,0,@AmericanAir I need an answer why we can't get into Wichita Falls.,,2015-02-24 08:03:12 -0800,,Central Time (US & Canada)
570252431113760768,negative,1.0,Lost Luggage,0.6635,American,,alas3k,,0,@AmericanAir #AmericanAirlines says most bags left in Miami have been returned following mechanical glitch &gt;&gt; http://t.co/Ib8kyjBCJM,,2015-02-24 08:02:29 -0800,"ÜT: 26.72488,-80.13666",Eastern Time (US & Canada)
570251814970515456,negative,0.7276,Can't Tell,0.7276,American,,fantacychristin,,0,@AmericanAir I need refund.,,2015-02-24 08:00:02 -0800,,Eastern Time (US & Canada)
570251560871002112,negative,1.0,Can't Tell,0.6588,American,,erinfoyLA,,0,"@AmericanAir really needs to get a a clue and start treating people like humans, not animals.  #americandairlinesSUCKS",,2015-02-24 07:59:01 -0800,"Los Angeles, CA",
570251394965479424,negative,0.635,Customer Service Issue,0.3285,American,,oobunillaoo,,0,@AmericanAir why is raleigh not on the updated southern states advisory???,,2015-02-24 07:58:21 -0800,usa::fr::uk,London
570250940290342914,negative,0.6866,Lost Luggage,0.35200000000000004,American,,Kukirani,,0,@AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found,,2015-02-24 07:56:33 -0800,Worldwide,
570250617379168256,negative,1.0,Customer Service Issue,0.6914,American,,blueswingpark,,0,@AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay,,2015-02-24 07:55:16 -0800,san francisco califorania,Pacific Time (US & Canada)
570250566573674496,neutral,0.6616,,0.0,American,,oobunillaoo,,0,@AmericanAir have your experts seen this? this is right at RDU airport. http://t.co/mPliO6DYgn,,2015-02-24 07:55:04 -0800,usa::fr::uk,London
570250470289068032,negative,1.0,Customer Service Issue,1.0,American,,blueswingpark,,0,"@AmericanAir stop sending me back to ""customer relations ""I have hand written a letter to them, send in a letter, called them, no help!!",,2015-02-24 07:54:41 -0800,san francisco califorania,Pacific Time (US & Canada)
570250371110539264,negative,1.0,Customer Service Issue,0.6611,American,,ELLLORRAC,,0,@AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day,,2015-02-24 07:54:17 -0800,,Central Time (US & Canada)
570250236402094080,negative,1.0,Lost Luggage,0.6890000000000001,American,,jacquelinewins6,,0,"@AmericanAir 
Can you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks",,2015-02-24 07:53:45 -0800,,
570249520736374785,negative,1.0,Late Flight,0.6683,American,,MGregoryBrown,,0,@AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?,"[32.8968169, -97.0618222]",2015-02-24 07:50:55 -0800,,Central Time (US & Canada)
570249440176570368,positive,0.6821,,0.0,American,,JR_Fett,,0,@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint,,2015-02-24 07:50:35 -0800,,
570249435029970945,neutral,1.0,,,American,,AmesB89,,0,@AmericanAir do you offer group pricing discounts by any chance?,"[28.02034806, -82.52234293]",2015-02-24 07:50:34 -0800,Largo florida,
570249159179145216,neutral,1.0,,,American,,Looluca,,0,@AmericanAir now I understand!!,,2015-02-24 07:49:28 -0800,,Brasilia
570248991704788992,negative,0.6782,Customer Service Issue,0.6782,American,,MyCustoAdvocate,,0,@AmericanAir Airline trouble this winter &amp; not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate w/companies forU!,,2015-02-24 07:48:48 -0800,"Miami, New York, Boston",
570248695670841344,negative,0.6781,Can't Tell,0.3411,American,,JR_Fett,,0,"@AmericanAir I guess that is your way of saying thanks for sharing but I can't help you, Good Luck. Happy Birthday to me. Ugh",,2015-02-24 07:47:38 -0800,,
570248162067107840,negative,1.0,Flight Attendant Complaints,0.3602,American,,dwjudson,,0,"@AmericanAir Lots of upset people, freezing terminal, and no gate agent. Kept us waiting on plane beyond allowable time length.",,2015-02-24 07:45:31 -0800,"Toronto, Ontario, Canada",Eastern Time (US & Canada)
570248011621609472,negative,1.0,Late Flight,1.0,American,,dwjudson,,0,@AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks.,,2015-02-24 07:44:55 -0800,"Toronto, Ontario, Canada",Eastern Time (US & Canada)
570247871716405248,neutral,1.0,,,American,,DarknesProdigy,,0,@AmericanAir fly my child,,2015-02-24 07:44:21 -0800,"Pirate Isle, Arcadia",Eastern Time (US & Canada)
570247850858147840,negative,0.6707,longlines,0.3377,American,,georgetietjen,,0,@AmericanAir Yes I am. 2495/1170. RNO departure at 1229 on 2/25 w/connection at DFW to LGA. I can do the 1120am to LAX and then to JFK,,2015-02-24 07:44:16 -0800,,
570247748286435328,negative,1.0,Cancelled Flight,0.6831,American,,dwjudson,,0,@AmericanAir How are you going to compensate all of whose days/plans have been ruined because of the AA3490 delay/pending Cancelled Flightlation?,,2015-02-24 07:43:52 -0800,"Toronto, Ontario, Canada",Eastern Time (US & Canada)
570247474465677312,negative,1.0,Customer Service Issue,0.6789,American,,m_jl_c,,0,@AmericanAir Lost and Found is like talking to a hormonal teenager who refuses to talk to you. #useless #wastedeffort #FAIL,"[40.78476286, -73.97029561]",2015-02-24 07:42:47 -0800,"New York, NY",Eastern Time (US & Canada)
570247180734353408,neutral,0.6579,,0.0,American,,LSNorwich,,0,@AmericanAir Oh they seem  to have reappeared now lol,,2015-02-24 07:41:37 -0800,,London
570246895530078208,neutral,0.6779,,0.0,American,,LSNorwich,,0,@AmericanAir and then wanted to change it to BA for Avios.,,2015-02-24 07:40:29 -0800,,London
570246839225745408,negative,1.0,Flight Booking Problems,0.3615,American,,LSNorwich,,0,@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats,,2015-02-24 07:40:15 -0800,,London
570246800247902208,negative,1.0,Flight Attendant Complaints,0.3646,American,,Flora_Lola_NYC,,0,"@AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO.",,2015-02-24 07:40:06 -0800,,Eastern Time (US & Canada)
570246108699627521,positive,1.0,,,American,,nicole__cooper,,0,@AmericanAir Thanks for the quick response - it's appreciated!,,2015-02-24 07:37:21 -0800,"Wichita, KS",Central Time (US & Canada)
570245433466884096,neutral,0.3544,,0.0,American,,jacquelinewins6,,0,"@AmericanAir 
Thank you for responding...My laptop is in my bag and I need it for work. I am worried. The file code is UTEVGW.",,2015-02-24 07:34:40 -0800,,
570245402982785024,negative,1.0,Late Flight,0.6927,American,,JR_Fett,,0,@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS,,2015-02-24 07:34:33 -0800,,
570245367607857153,positive,1.0,,,American,,ShpprMktMichael,,0,@AmericanAir thanks for the update,,2015-02-24 07:34:24 -0800,USA,
570244934634090496,negative,0.6307,Customer Service Issue,0.3168,American,,planedoc71,,0,@AmericanAir thanks for finally letting me get through to book my flight. Frustration  set in... #donedeal #talktoahuman,,2015-02-24 07:32:41 -0800,,
570244910563110912,negative,1.0,Can't Tell,0.6845,American,,JR_Fett,,0,@AmericanAir I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked,,2015-02-24 07:32:35 -0800,,
570244720229797889,negative,1.0,Customer Service Issue,0.6839,American,,MauererPower,,0,"Yes, and it gets disconnected due to the lack of WIFI strength “@AmericanAir: @MauererPower Have you reached out to @Gogo for help, David?”",,2015-02-24 07:31:50 -0800,,Central Time (US & Canada)
570244388175130625,negative,1.0,Customer Service Issue,1.0,American,,mwecker,,0,"@AmericanAir the communications seems to be an issue too, no?",,2015-02-24 07:30:31 -0800,"Washington, DC",Eastern Time (US & Canada)
570244158591406080,neutral,1.0,,,American,,georgetietjen,,0,@AmericanAir Hi guys.I have 2/25 RNO-DFW tomorrow.Plane coming from DFW with bad weather in AM.should I consider Fê-route as I have connect?,,2015-02-24 07:29:36 -0800,,
570243095482261504,neutral,1.0,,,American,,nicole__cooper,,0,"@AmericanAir Traveling with my infant: Do you check the carseat for free? If so, do you provide a bag? Someone told me but wanted to confirm",,2015-02-24 07:25:23 -0800,"Wichita, KS",Central Time (US & Canada)
570242829294960640,negative,1.0,Late Flight,0.6758,American,,JR_Fett,,0,@AmericanAir now we are waiting on nitrogen for the struts and the airport nozzle is not calibrated so they are trying to find another???,,2015-02-24 07:24:19 -0800,,
570242420643917824,negative,1.0,Late Flight,1.0,American,,jeremyleewhite,,0,@AmericanAir DM me and I can explain the whole story. I should have been on an earlier flight not US1937,"[27.97575376, -82.53714356]",2015-02-24 07:22:42 -0800,,
570242205463359488,positive,1.0,,,American,,georgetietjen,,0,@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday.,,2015-02-24 07:21:51 -0800,,
570241664272371712,negative,0.6753,Lost Luggage,0.6753,American,,jacquelinewins6,,0,"@AmericanAir 
Hello...My baggage has been lost in another city. Can anyone help me with this?",,2015-02-24 07:19:41 -0800,,
570241221303468032,positive,1.0,,,American,,ShpprMktMichael,,0,@AmericanAir my boss is :),,2015-02-24 07:17:56 -0800,USA,
570241070577139713,negative,1.0,Late Flight,1.0,American,,coyj1622,,0,"@AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber.",,2015-02-24 07:17:20 -0800,Planet Earth,Eastern Time (US & Canada)
570241050079420417,neutral,1.0,,,American,,petchmo,,0,"@AmericanAir Not here yet, but I plan on it. If you could have them fly low and slow right in front of me, that would be great. ;-)",,2015-02-24 07:17:15 -0800,Chicago,Central Time (US & Canada)
570240896387710976,neutral,1.0,,,American,,brech7,,0,@AmericanAir forgot to select my ksml on my flight to LA and it's a few minutes under the 24 hour mark. Is there any way to change it?,,2015-02-24 07:16:38 -0800,,Eastern Time (US & Canada)
570240784357830659,negative,1.0,Can't Tell,0.6341,American,,mwecker,,0,@AmericanAir I picked the nonstop flight bc I had things to get to. Should’ve taken diff route or airline I suppose!,,2015-02-24 07:16:12 -0800,"Washington, DC",Eastern Time (US & Canada)
570240764812378112,positive,1.0,,,American,,Lauren_Nann,,0,@AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you 😄,"[41.06938783, -73.73394372]",2015-02-24 07:16:07 -0800,"Harrison, New York",Eastern Time (US & Canada)
570240647678050304,neutral,0.662,,,American,,LSNorwich,,0,@AmericanAir I'll DM you.,,2015-02-24 07:15:39 -0800,,London
570240625536323585,negative,0.6812,Lost Luggage,0.3652,American,,betorides,,0,"@AmericanAir Yes, talked to them. FLL says is at central. Central says is at FLL and here we go again. I'm betting this will go 6 mths",,2015-02-24 07:15:34 -0800,,Quito
570240524592017408,negative,1.0,Late Flight,0.3531,American,,JotakaEaddy,,0,@AmericanAir but the issue is were waiting on rampers to close the door..only to waste more fuel&amp;likely to be told we need more fuel.#cycle,,2015-02-24 07:15:10 -0800,Washington DC,
570240452588380161,negative,1.0,Can't Tell,0.6955,American,,mwecker,,0,@AmericanAir Is there lack of communication/competition between the American and the Air by any chance?,,2015-02-24 07:14:53 -0800,"Washington, DC",Eastern Time (US & Canada)
570240336519258112,neutral,1.0,,,American,,JonKohler,,0,"@AmericanAir I can DM it to you, if you follow me",,2015-02-24 07:14:25 -0800,"Denver, CO",Eastern Time (US & Canada)
570240246719381504,negative,1.0,Lost Luggage,1.0,American,,dianafakhouri,,0,"@AmericanAir No, had already waited an hour for it and wanted to get home.","[0.0, 0.0]",2015-02-24 07:14:04 -0800,"Chicago, IL",Eastern Time (US & Canada)
570240207682998272,negative,1.0,Flight Attendant Complaints,0.6654,American,,mwecker,,0,"@AmericanAir 4285. Apparently we’re told, staff on the ground keep promising to come and they don’t.",,2015-02-24 07:13:54 -0800,"Washington, DC",Eastern Time (US & Canada)
570239952975482881,negative,1.0,Customer Service Issue,1.0,American,,betorides,,0,@AmericanAir over 70 days  no contact from a human or apology letter. @AmericanAir is #yucki. Read all about it soon http://t.co/9R9OmzQAVI,,2015-02-24 07:12:53 -0800,,Quito
570239688755302401,negative,1.0,Late Flight,0.3468,American,,JR_Fett,,0,@AmericanAir Well I'm showing I am still sitting at the gate on the plane that has not departed?,,2015-02-24 07:11:50 -0800,,
570239463089000449,positive,1.0,,,American,,georgetietjen,,0,@AmericanAir Thanks guys got some sleep. Hang in there DFW with bad weather.,,2015-02-24 07:10:57 -0800,,
570239376283676672,negative,1.0,Flight Booking Problems,1.0,American,,jeremyleewhite,,0,@AmericanAir My ticket was booked with AA with miles..... Sorry we sold you a ticket with a company we merged with but we can't fix it?,,2015-02-24 07:10:36 -0800,,
570238822157570048,negative,0.6952,Flight Booking Problems,0.6952,American,,LSNorwich,,0,"@AmericanAir Is it possible to change the FF number on a passenger on a Flight Booking Problems, it won't let me change it?",,2015-02-24 07:08:24 -0800,,London
570238782202470402,positive,1.0,,,American,,ShpprMktMichael,,0,@AmericanAir great thank you,,2015-02-24 07:08:14 -0800,USA,
570238126611963905,negative,1.0,Late Flight,0.708,American,,JotakaEaddy,,0,"@AmericanAir..still here. feet are freezing b/c doors have been open. Flt time was 8:30.  We have fuel but now waiting for ""rampers"" #AA4285",,2015-02-24 07:05:38 -0800,Washington DC,
570238052943208450,negative,1.0,Lost Luggage,1.0,American,,betorides,,0,"@AmericanAir Just got a call from baggage dept. ""...still looking for your property"". It's went missing 1/28. PRERECORDED NO HUMAN SERVICE!!",,2015-02-24 07:05:20 -0800,,Quito
570237966355968001,neutral,1.0,,,American,,ThotWalking,,0,@AmericanAir help http://t.co/hYrAo7A4Uu,,2015-02-24 07:05:00 -0800,,Central Time (US & Canada)
570237399932018688,negative,0.6576,Bad Flight,0.6576,American,,ThotWalking,,0,@AmericanAir there is a fat man stuck in your airplanes bathroom,,2015-02-24 07:02:45 -0800,,Central Time (US & Canada)
570237269753376768,neutral,1.0,,,American,,jeremyleewhite,,0,@AmericanAir Connection is US2065,,2015-02-24 07:02:14 -0800,,
570237238631669763,neutral,0.6811,,0.0,American,,AmieHCrawford,,0,@AmericanAir I am dealing with the reFlight Booking Problems agent in the Miami airport now,,2015-02-24 07:02:06 -0800,"Boston, MA",Eastern Time (US & Canada)
570236690637459456,positive,1.0,,,American,,JohnCFitness,,0,@AmericanAir simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks!,,2015-02-24 06:59:56 -0800,World Wide.,Pacific Time (US & Canada)
570236587386122240,negative,0.7175,Late Flight,0.3633,American,,ShpprMktMichael,,0,@AmericanAir what's the status of flight 3494 XNA to DFW. I'm getting different reports?,,2015-02-24 06:59:31 -0800,USA,
570235413224427520,positive,1.0,,,American,,emhammer5805,,0,@AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault.,,2015-02-24 06:54:51 -0800,,
570235209783717889,negative,1.0,Lost Luggage,1.0,American,,JonKohler,,0,"@AmericanAir I need to go to YYZ tmr morning 8am. I switched to United already, but my bag is still off in AA la-la land.",,2015-02-24 06:54:03 -0800,"Denver, CO",Eastern Time (US & Canada)
570234946700357632,neutral,1.0,,,American,,ThotWalking,,0,@AmericanAir drop me a follow I need help,,2015-02-24 06:53:00 -0800,,Central Time (US & Canada)
570234676494757888,negative,1.0,Bad Flight,0.6358,American,,NicholasAram,,0,@AmericanAir the whole plane is the same. How old is this plane?  The seats leather is coming apart ay the seams.,,2015-02-24 06:51:55 -0800,,Atlantic Time (Canada)
570234625848696833,neutral,0.6917,,0.0,American,,AmieHCrawford,,0,@AmericanAir yes I do I am traveling to Marsh Harbor,,2015-02-24 06:51:43 -0800,"Boston, MA",Eastern Time (US & Canada)
570234327071629312,neutral,1.0,,,American,,MiddleSeatView,,0,@AmericanAir @cityandsand we're trying to coordinate an airport hand-off of Nutella! #veryimportantproject,,2015-02-24 06:50:32 -0800,"Washington, D.C.",Atlantic Time (Canada)
570233809129467905,negative,1.0,Flight Booking Problems,0.7132,American,,jeremyleewhite,,0,@AmericanAir If the flight I selected online was what was ticketed I would not be missing my connection. I need help getting to DFW or IAH!!,"[27.97628758, -82.53727303]",2015-02-24 06:48:29 -0800,,
570232494034964481,negative,1.0,Bad Flight,1.0,American,,NicholasAram,,0,@AmericanAir my seat is disgusting. Old and dirty. When are you going to refurbish this plane?  US Air 597 jfk to phx,,2015-02-24 06:43:15 -0800,,Atlantic Time (Canada)
570232487454113792,neutral,1.0,,,American,,hungariannomad,,0,"@AmericanAir is there any way to manually add gift cards to an ex-EU ticket( AA metal on long haul,BA for intra-EU)?",,2015-02-24 06:43:14 -0800,"ÜT: 40.755844,-73.945229",Eastern Time (US & Canada)
570232122826493953,negative,1.0,Bad Flight,0.3644,American,,JR_Fett,,0,@AmericanAir I understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on...,,2015-02-24 06:41:47 -0800,,
570231192102019072,negative,1.0,Late Flight,1.0,American,,ryan22042,,0,"@AmericanAir once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance?",,2015-02-24 06:38:05 -0800,,
570230559693078528,negative,1.0,Bad Flight,1.0,American,,beantownmatty,,0,"@AmericanAir no repair made to the water line. No potable water on board this flight. ""We will take off soon."" Time for new planes MCI&gt;DFW.","[39.29951964, -94.71192112]",2015-02-24 06:35:34 -0800,"iPhone: 37.621227,-122.386002",Eastern Time (US & Canada)
570229557740969984,positive,0.6427,,0.0,American,,beantownmatty,,0,"@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago.",,2015-02-24 06:31:35 -0800,"iPhone: 37.621227,-122.386002",Eastern Time (US & Canada)
570229222662410240,negative,0.6974,Customer Service Issue,0.3755,American,,ChellyChelly,,0,"@AmericanAir I'll be sticking with @southwest in the future. No change fees, first bag free, and stellar customer service.",,2015-02-24 06:30:15 -0800,"Pittsburgh, PA",Eastern Time (US & Canada)
570228063625207808,neutral,1.0,,,American,,bsauce2011,,0,@AmericanAir does it show that we are on the same plane?,,2015-02-24 06:25:39 -0800,Fort Myers,Eastern Time (US & Canada)
570227917877354497,positive,1.0,,,American,,rundallas57,,0,"@AmericanAir although you have no control of the weather, you came through with a great customer service",,2015-02-24 06:25:04 -0800,,
570227911803998208,negative,1.0,Customer Service Issue,1.0,American,,bsauce2011,,0,@AmericanAir there is no local agent! There is no person to answer our questions and their phone service is terrible.,,2015-02-24 06:25:03 -0800,Fort Myers,Eastern Time (US & Canada)
570226757380530176,negative,0.6824,Bad Flight,0.3665,American,,ChellyChelly,,0,@AmericanAir ...2/2 doesn't help me.,,2015-02-24 06:20:27 -0800,"Pittsburgh, PA",Eastern Time (US & Canada)
570226695724244992,negative,1.0,Flight Booking Problems,0.6688,American,,ChellyChelly,,0,"@AmericanAir As I already have a booked flight that I can't use &amp; can't change w/o a $200 fee, Flight Booking Problems a different type of ticket...1/2",,2015-02-24 06:20:13 -0800,"Pittsburgh, PA",Eastern Time (US & Canada)
570226471941251072,neutral,0.6857,,,American,,beantownmatty,,0,"@AmericanAir depends on the terminal, what' the best option? Arrive C, depart A. Breakfast burrito is what I'm craving.. Any update on 1119?","[39.29381252, -94.71144036]",2015-02-24 06:19:19 -0800,"iPhone: 37.621227,-122.386002",Eastern Time (US & Canada)
570226414525542400,negative,1.0,Flight Attendant Complaints,1.0,American,,EMesaLaw,,0,@AmericanAir an overzealous stewardess prevented us from bringing in a car seat! #worstflight!,,2015-02-24 06:19:06 -0800,Greater New England Area,Quito
570226080457449472,negative,1.0,Can't Tell,0.3656,American,,EMesaLaw,,0,@AmericanAir watch out if you are a parent...they break stroller &amp; tell you look at the fine print,,2015-02-24 06:17:46 -0800,Greater New England Area,Quito
570225101104226304,positive,0.6723,,,American,,Daphnewayans,,0,@AmericanAir I wish I could remember all of their names!,,2015-02-24 06:13:53 -0800,Los Angeles,
570225098189348864,neutral,1.0,,,American,,bsauce2011,,0,@AmericanAir and is there a delay on our connection to pns?,,2015-02-24 06:13:52 -0800,Fort Myers,Eastern Time (US & Canada)
570224968417603584,neutral,0.6565,,,American,,oobunillaoo,,0,@AmericanAir thanks for getting back to me. how frequently are these weather advisories updated throughout the day?,,2015-02-24 06:13:21 -0800,usa::fr::uk,London
570224942681206786,negative,0.6578,Bad Flight,0.3498,American,,Rachelgaffney,,0,@AmericanAir living in DFW.. Your Hub.. Hate having to fly to JFK to get to Ireland,,2015-02-24 06:13:15 -0800,"Dallas,Tx",Central Time (US & Canada)
570224927602839552,negative,1.0,Customer Service Issue,0.6576,American,,bsauce2011,,0,@AmericanAir ok. There is no one at the airport that is helping us. Another customer got told the flight isn't leaving till 1220,,2015-02-24 06:13:11 -0800,Fort Myers,Eastern Time (US & Canada)
570224421194964992,positive,1.0,,,American,,chadstallion,,0,"@AmericanAir thank you AA, this is how I always start my vacations http://t.co/dzKc3auZU9","[33.8143379, -116.53572408]",2015-02-24 06:11:10 -0800,,Central Time (US & Canada)
570224417445261313,negative,1.0,Customer Service Issue,1.0,American,,KyleFerrel,,0,"@AmericanAir how do I talk to an actual person that will help me, and do what you guys should do?",,2015-02-24 06:11:10 -0800,Nevada,America/Los_Angeles
570224015656284160,negative,1.0,Customer Service Issue,1.0,American,,ChellyChelly,,0,@AmericanAir Customer service provides no wiggle room to change flight without a $200 change fee. @southwest has always been accommodating.,,2015-02-24 06:09:34 -0800,"Pittsburgh, PA",Eastern Time (US & Canada)
570223806322581504,negative,1.0,Late Flight,0.6446,American,,beantownmatty,,0,"@AmericanAir flight AA1119, cx to AA157. Killing my layover, still wanting breakfast. I'm hungry! Get me to DFW!",,2015-02-24 06:08:44 -0800,"iPhone: 37.621227,-122.386002",Eastern Time (US & Canada)
570223582380494848,positive,1.0,,,American,,MareishaWinters,,0,"@AmericanAir Yes, thank you. Just not how I wanted to start my vacation!",,2015-02-24 06:07:50 -0800,"Charlotte, NC",Eastern Time (US & Canada)
570223576038686720,neutral,1.0,,,American,,bsauce2011,,0,@AmericanAir my flight number is 3M 50,,2015-02-24 06:07:49 -0800,Fort Myers,Eastern Time (US & Canada)
570222998919225344,negative,1.0,Customer Service Issue,0.6505,American,,bsauce2011,,0,@AmericanAir your staff at rsw working the sliver airlines desk is not helpful. We can not get any information about our flight.,,2015-02-24 06:05:31 -0800,Fort Myers,Eastern Time (US & Canada)
570222495145406465,negative,0.6837,Late Flight,0.3745,American,,beantownmatty,,0,@AmericanAir when the pilot announces that the plane has been unused for 2 days and maintenance is dealing with another aircraft..,,2015-02-24 06:03:31 -0800,"iPhone: 37.621227,-122.386002",Eastern Time (US & Canada)
570222445971382273,neutral,1.0,,,American,,WhatSarahSayzz,,0,@AmericanAir I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏,,2015-02-24 06:03:19 -0800,,Pacific Time (US & Canada)
570222414400860160,positive,1.0,,,American,,Rachelgaffney,,0,@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW,,2015-02-24 06:03:12 -0800,"Dallas,Tx",Central Time (US & Canada)
570222239603273729,negative,0.6894,Can't Tell,0.3611,American,,Dumas2TTG,,0,@AmericanAir don't merge with an airline that ain't ready for prime time and book your elite flyers on it! #NotHappy @USAirways #NeedCoffee,,2015-02-24 06:02:30 -0800,,Arizona
570221955976187904,neutral,1.0,,,American,,RockUrHumanity,,0,"@AmericanAir @USAirways Yes, obviously! It just stinks that 4pm is the one option when she was supposed to fly at 7AM YESTERDAY.",,2015-02-24 06:01:23 -0800,East Coast/New England,Eastern Time (US & Canada)
570221471844278273,negative,1.0,Late Flight,0.3358,American,,Dumas2TTG,,0,"“@AmericanAir: @Dumas2TTG Good morning, Tamara. We'll try to get you comfortably on a flight as soon as we can.”#NoXTraLegRoom #NoCoatCloset",,2015-02-24 05:59:27 -0800,,Arizona
570220301465681921,positive,1.0,,,American,,barrysterling,,0,@AmericanAir made it!  Thanks AA!,,2015-02-24 05:54:48 -0800,Texas,Central Time (US & Canada)
570220267462529024,negative,1.0,Bad Flight,0.6895,American,,beantownmatty,,0,@AmericanAir how do you NOT do maintenance on #MD80 while it sits for two days? Frozen lines found after its boarded? Come on! #faail #mci,"[39.29275067, -94.70795218]",2015-02-24 05:54:40 -0800,"iPhone: 37.621227,-122.386002",Eastern Time (US & Canada)
570220208037584896,positive,1.0,,,American,,THE_amandajean,,0,@AmericanAir why thank you!! Yayayay!!,,2015-02-24 05:54:26 -0800,the one and only TEXAS!!!!,Mountain Time (US & Canada)
570220154363232256,negative,1.0,Customer Service Issue,1.0,American,,mirandaash,,0,@AmericanAir That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated,,2015-02-24 05:54:13 -0800,"Surrey, UK",London
570220053142097920,neutral,0.6773,,0.0,American,,oobunillaoo,,0,@AmericanAir we're all being told by emergency services to stay home for the next 24-48 hours.,,2015-02-24 05:53:49 -0800,usa::fr::uk,London
570219969717219328,positive,0.6864,,,American,,dwjudson,,0,@AmericanAir Thank you for being so responsive on Twitter. Truly impressive.,,2015-02-24 05:53:29 -0800,"Toronto, Ontario, Canada",Eastern Time (US & Canada)
570219877006503936,neutral,1.0,,,American,,oobunillaoo,,0,@AmericanAir flight BA1551 departing tomorrow (wednesday) - not Cancelled Flightled but how can anyone make it to the airport in this weather?,,2015-02-24 05:53:07 -0800,usa::fr::uk,London
570219815941615616,neutral,1.0,,,American,,RockUrHumanity,,0,@AmericanAir @USAirways She's on Manch to Charlotte Fl 4628 Told her she could get on a 4pm flight to West Palm Beach. Nothing earlier?,,2015-02-24 05:52:52 -0800,East Coast/New England,Eastern Time (US & Canada)
570219379696148480,negative,1.0,Can't Tell,0.6495,American,,Dumas2TTG,,0,@AmericanAir @USAirways #Boo! Wack ass terminal 6 @flyLAXairport. No food. No lounge. No Bueno!! Never again!!!,,2015-02-24 05:51:08 -0800,,Arizona
570218829546024960,neutral,1.0,,,American,,THE_amandajean,,0,@AmericanAir it's flight 5348,,2015-02-24 05:48:57 -0800,the one and only TEXAS!!!!,Mountain Time (US & Canada)
570218794414673921,negative,1.0,Customer Service Issue,0.6503,American,,mirandaash,,0,@AmericanAir You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying!,,2015-02-24 05:48:49 -0800,"Surrey, UK",London
570218532060835840,negative,0.6865,Customer Service Issue,0.6865,American,,ELLLORRAC,,0,"@AmericanAir The Wichita Falls Airport is the worst, will never fly in or out again.  Unknowledgeable staff.",,2015-02-24 05:47:46 -0800,,Central Time (US & Canada)
570218269111664640,neutral,0.6752,,0.0,American,,oobunillaoo,,0,@AmericanAir please can you tell me why DFW has a weather advisory and RDU does not? the entire state of NC has shut down from ice &amp; snow!,,2015-02-24 05:46:44 -0800,usa::fr::uk,London
570217971815211008,positive,1.0,,,American,,derrekhull,,0,"Thank you, @AmericanAir! Much appreciated.",,2015-02-24 05:45:33 -0800,Chicago,
570216960321044481,neutral,1.0,,,American,,derrekhull,,0,"I'd like the 11c I originally tried for @AmericanAir - again, happy to pay the difference",,2015-02-24 05:41:32 -0800,Chicago,
570216815105847296,neutral,0.6646,,0.0,American,,oobunillaoo,,0,@AmericanAir when will you be issuing a weather advisory for RDU?? the entire state of NC has shut down from the overnight winter storm.,,2015-02-24 05:40:57 -0800,usa::fr::uk,London
570216606057541632,negative,1.0,Customer Service Issue,0.6591,American,,mirandaash,,0,@AmericanAir I’m still waiting - this has been going on far too long. Is there someone I can speak to?,,2015-02-24 05:40:07 -0800,"Surrey, UK",London
570216406119157761,positive,1.0,,,American,,LisaMitchL,,0,"@AmericanAir mission accomplished today, Thank you!",,2015-02-24 05:39:19 -0800,Indianapolis,Eastern Time (US & Canada)
570215492838920193,negative,1.0,Bad Flight,0.6717,American,,Aero0729,,0,@AmericanAir  zoom in on the sauce and potatoes.  This stuff is vile.  And I mean vile. http://t.co/m2PHoavRxC,,2015-02-24 05:35:42 -0800,,
570215343530102784,neutral,0.6528,,0.0,American,,unBRokEn_faith,,0,@AmericanAir when will the merging of miles between you and @USAirways be complete? Wasn't it this month?,,2015-02-24 05:35:06 -0800,,Eastern Time (US & Canada)
570215106426114048,negative,1.0,Bad Flight,0.6663,American,,Aero0729,,0,@AmericanAir - 6 months ago best catering out of all domestic airlines. Today. Worst on the planet. And I've flown almost all of them,,2015-02-24 05:34:10 -0800,,
570214789487693824,negative,0.6389,Bad Flight,0.3581,American,,jamiecook79,,0,"@AmericanAir when will there be wifi on the DCA-STL route?  2 hour flight, could use some love!",,2015-02-24 05:32:54 -0800,"Arlington, VA",
570214732067700736,negative,1.0,Bad Flight,0.6639,American,,Aero0729,,0,@AmericanAir   What is that!? Why even bother catering dog food that no one will eat ? http://t.co/iFESPcBzTm,,2015-02-24 05:32:40 -0800,,
570213186139525120,negative,1.0,Flight Attendant Complaints,0.6722,American,,msolor,,0,@AmericanAir  thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.,,2015-02-24 05:26:32 -0800,Newark NJ ,Quito
570212842206580736,negative,1.0,Lost Luggage,1.0,American,,caprisuncerys,,0,@AmericanAir I lost my (basket) ballbag on your plane,,2015-02-24 05:25:10 -0800,Middle earth ,Casablanca
570212118059995136,positive,1.0,,,American,,aprilteybrown,,0,@AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.,,2015-02-24 05:22:17 -0800,"Washington, D.C.",Eastern Time (US & Canada)
570212050548461568,negative,0.6418,Can't Tell,0.34,American,,dwjudson,,0,@AmericanAir She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer.,,2015-02-24 05:22:01 -0800,"Toronto, Ontario, Canada",Eastern Time (US & Canada)
570210392539934721,negative,1.0,Flight Attendant Complaints,1.0,American,,dwjudson,,0,"@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside.",,2015-02-24 05:15:26 -0800,"Toronto, Ontario, Canada",Eastern Time (US & Canada)
570209266264449026,negative,1.0,Can't Tell,0.6431,American,,dwjudson,,0,"@AmericanAir Disappointing lack of kindness toward this person. The agent asked her counterparts ""why this person was talking to her"".",,2015-02-24 05:10:57 -0800,"Toronto, Ontario, Canada",Eastern Time (US & Canada)
570208992439312384,negative,1.0,Late Flight,0.6685,American,,DonnyrMartin,,0,"@AmericanAir yes starting w/ flight 1278, getting me home more than 48 hours Late Flightr. record locator BSUXLU",,2015-02-24 05:09:52 -0800,"Waco, TX",Central Time (US & Canada)
570208909522182146,negative,1.0,Flight Attendant Complaints,1.0,American,,dwjudson,,0,"@AmericanAir Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still ""Now Boarding""...",,2015-02-24 05:09:32 -0800,"Toronto, Ontario, Canada",Eastern Time (US & Canada)
570206562855329793,positive,1.0,,,American,,vicmeister,,0,@AmericanAir fantastic thanks! Will try and tweet a photo of the view :),,2015-02-24 05:00:13 -0800,Glasgow via Cork,Dublin
570205917024628736,positive,1.0,,,American,,barrysterling,,0,@AmericanAir excellent!  Love you guys!  If it is first class I'll hug ya'll!  See you shortly!,,2015-02-24 04:57:39 -0800,Texas,Central Time (US & Canada)
570205132094349312,positive,1.0,,,American,,RobinaBennett,,0,"@AmericanAir Thanks, have emailed them. How long should I expect for a response?",,2015-02-24 04:54:32 -0800,,Amsterdam
570204972589002752,neutral,0.6298,,0.0,American,,VanekSue,,0,"@AmericanAir  They said it works 80-90% of the time, DFW security entrance C26. Before/after pre-check, whereas I paid for the service.",,2015-02-24 04:53:54 -0800,,
570204930520190978,neutral,0.6755,,0.0,American,,lindsey_kolb,,0,@AmericanAir 3659 from SGF -&gt; DFW. You might want to clear off the ice for the planes landing. 😳,,2015-02-24 04:53:43 -0800,Missouri State University,Central Time (US & Canada)
570204435663581184,positive,0.6438,,,American,,barrysterling,,0,@AmericanAir great job TYR ground crew...now let's get this bird outta here!!!  Tell flight 3200 to wait on me...be there in 45 mikes!,,2015-02-24 04:51:46 -0800,Texas,Central Time (US & Canada)
570203943671865345,negative,1.0,Customer Service Issue,1.0,American,,bcruz1028,,0,@AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.,,2015-02-24 04:49:48 -0800,,
570202978650603520,neutral,0.3384,,0.0,American,,superyan,,0,@americanair One question.. my wife didn't get the bonus. Should I call about it today?,,2015-02-24 04:45:58 -0800,,
570202730293100544,negative,1.0,Customer Service Issue,0.6606,American,,JigsawLounge,,0,"@AmericanAir but not sufficiently sorry to actually *do* anything about it, I guess. Your systems are presumably beyond reproach or reform.",,2015-02-24 04:44:59 -0800,SR2,London
570202621123780608,neutral,0.6883,,0.0,American,,VanekSue,,0,@AmericanAir Good morning!  Wondering why my pre-TSA check was not on my boarding pass this morning??,,2015-02-24 04:44:33 -0800,,
570202204281425920,neutral,0.6667,,0.0,American,,ToxicLayge,,0,@AmericanAir  Yes I do bit you don't follow me so I can't DM you,,2015-02-24 04:42:54 -0800,,London
570202173172281344,negative,1.0,Flight Attendant Complaints,1.0,American,,joylauren3,,0,@AmericanAir as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated.,,2015-02-24 04:42:46 -0800,"St. Louis, MO",Hawaii
570202160564203520,negative,1.0,Flight Attendant Complaints,0.6699,American,,jash01,,0,"@AmericanAir again, no special meal catered for me in F JFK-LAX. thankfully i'm on qantas the rest of way-i fear what youd NOT cater on that",,2015-02-24 04:42:43 -0800,san francisco,Tehran
570202097041305600,negative,1.0,Cancelled Flight,1.0,American,,Marci_DZ,,0,@AmericanAir @superyan I did not get any compensation after Cancelled Flighting my departure TWICE and made me missed my own wedding.,,2015-02-24 04:42:28 -0800,,Eastern Time (US & Canada)
570201740496257024,negative,1.0,Can't Tell,0.3539,American,,alinaxkristin,,2,@AmericanAir 140 characters aren't enough to describe how inconsiderate your employees are,,2015-02-24 04:41:03 -0800,Miami ,Quito
570201347414462464,neutral,1.0,,,American,,vicmeister,,0,"@AmericanAir was hoping for 8A if possible, for some frozen views along the way!",,2015-02-24 04:39:29 -0800,Glasgow via Cork,Dublin
570201233220198400,positive,0.7068,,,American,,eec215,,0,@AmericanAir ...have you seen Blue? Go look it up :),,2015-02-24 04:39:02 -0800,"Phila, PA",
570201172985974784,negative,1.0,Late Flight,0.6888,American,,rduffy487,,0,@AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time.,,2015-02-24 04:38:48 -0800,,
570199974719455232,negative,1.0,Customer Service Issue,0.6694,American,,rduffy487,,0,"@AmericanAir really? That's it? Not even a ""we are looking into this to see what happened/what we could do better next time""",,2015-02-24 04:34:02 -0800,,
570199267668676609,negative,1.0,Late Flight,1.0,American,,TameaA,,0,@AmericanAir Delayed: AA3186 - Missed due to delay: AA3186 - New flight now delayed: AA2401,,2015-02-24 04:31:13 -0800,Los Angeles,Pacific Time (US & Canada)
570198744907567106,positive,1.0,,,American,,vickky1319,,0,@AmericanAir Thank you.,,2015-02-24 04:29:09 -0800,Somewhere In The World...,Eastern Time (US & Canada)
570198522911436800,negative,1.0,Customer Service Issue,0.3414,American,,JamesDegelder,,0,@AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible,"[42.18424338, -70.92464087]",2015-02-24 04:28:16 -0800,Greater Boston Area,
570197804091621376,neutral,1.0,,,American,,garmac87,,0,@AmericanAir hi when will your next set of flights be out for next year from Dublin???,,2015-02-24 04:25:24 -0800,northern ireland,
570197779290697728,neutral,0.7118,,0.0,American,,ToxicLayge,,0,"@AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help?",,2015-02-24 04:25:19 -0800,,London
570197193254170624,negative,1.0,Flight Booking Problems,0.7,American,,jhamby1,,0,@AmericanAir The flight is the wrong day. Confirm # USXLON. Departure on 5/21 should be 5/22 for 2 people,,2015-02-24 04:22:59 -0800,"Winston-Salem, NC",Eastern Time (US & Canada)
570196895383080960,negative,1.0,Flight Booking Problems,1.0,American,,vicmeister,,0,"@AmericanAir having trouble Flight Booking Problems a seat on US84 11 March, operated by AA. Neither airline's website will allow seat selection?",,2015-02-24 04:21:48 -0800,Glasgow via Cork,Dublin
570196007243395073,negative,1.0,Customer Service Issue,1.0,American,,jhamby1,,0,@AmericanAir thank you for the robotic and non helpful assistance.,,2015-02-24 04:18:16 -0800,"Winston-Salem, NC",Eastern Time (US & Canada)
570195799256072193,negative,0.6512,Can't Tell,0.6512,American,,perelmuterm,,0,@AmericanAir I fly weekly with you and haven't seen one,,2015-02-24 04:17:26 -0800,Miami,Eastern Time (US & Canada)
570195668850995200,negative,1.0,Bad Flight,0.6687,American,,perelmuterm,,0,"@AmericanAir I would love to say the same but it's not so much. 5hs flight, no internet, no personal A/C, 20yr old plane. #NoFunAtAll",,2015-02-24 04:16:55 -0800,Miami,Eastern Time (US & Canada)
570195492006707200,negative,1.0,Customer Service Issue,1.0,American,,jhamby1,,0,"@AmericanAir Uwon't allow me2make changes online, force me2sit thru excess phone wait times&amp;still insist charging crazy fees. Thats service?",,2015-02-24 04:16:13 -0800,"Winston-Salem, NC",Eastern Time (US & Canada)
570195444300718080,neutral,1.0,,,American,,MarkJDiSalvo,,0,"@AmericanAir oh I will, AA on speed dial",,2015-02-24 04:16:02 -0800,"Waynesville, OHIO",
570195089869447168,neutral,0.6827,,0.0,American,,NJupdates247,,0,"Thanks, @chasefoster. Was just about to book a flight to UK using @AmericanAir, but after reading this exchange, there's no way. I've sent",,2015-02-24 04:14:37 -0800,Metropolis,Eastern Time (US & Canada)
570194709261488129,neutral,0.7175,,0.0,American,,NJupdates247,,0,@AmericanAir Amazing to watch @chasefoster (who travels with celebs all over the world) show the youth of America who *not* to fly with.,,2015-02-24 04:13:07 -0800,Metropolis,Eastern Time (US & Canada)
570194141612789760,neutral,1.0,,,American,,MarkJDiSalvo,,0,"@AmericanAir travel week, delays, Cancelled Flightlations, ""if you want to learn more about the merger press 1"", delay my connector in Chicago #deice",,2015-02-24 04:10:51 -0800,"Waynesville, OHIO",
570193870769811456,negative,0.7,Customer Service Issue,0.7,American,,ianbeyer,,0,@AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction.,,2015-02-24 04:09:47 -0800,"Wichita, Kansas",Central Time (US & Canada)
570193599977148416,negative,1.0,Damaged Luggage,0.6637,American,,JamesDegelder,,0,@AmericanAir Horrible service @loganairports. Luggage got destroyed on flight and woman at baggage service was so rude. Didn't help at all.,"[42.16481023, -70.88929237]",2015-02-24 04:08:42 -0800,Greater Boston Area,
570193307139239936,negative,1.0,Customer Service Issue,1.0,American,,ianbeyer,,0,@AmericanAir That’s a rather clunky process. Whoever designed that clearly doesn’t understand e-mail 101.,,2015-02-24 04:07:32 -0800,"Wichita, Kansas",Central Time (US & Canada)
570192886689628160,positive,1.0,,,American,,rkflyga,,0,@AmericanAir thanks! Flight 2160 today. Great crew!,,2015-02-24 04:05:52 -0800,KFDK,Eastern Time (US & Canada)
570192751830171648,neutral,0.701,,0.0,American,,ianbeyer,,0,"@AmericanAir ""Thank you for contacting American. The email address you have written to is an unmonitored account”",,2015-02-24 04:05:20 -0800,"Wichita, Kansas",Central Time (US & Canada)
570192546367975424,negative,1.0,Customer Service Issue,1.0,American,,ianbeyer,,0,@AmericanAir Your customer relations dept has one-way e-mail. How is not allowing responses helpful?,,2015-02-24 04:04:31 -0800,"Wichita, Kansas",Central Time (US & Canada)
570192183766196224,negative,0.6801,Can't Tell,0.6801,American,,Fede_123,,0,"@AmericanAir If you are sorry, answer my claims (AA Ref#1-2990176298, 1-3001885409 and : 1-3001885409) accordingly, without using ""weather""",,2015-02-24 04:03:04 -0800,,
570191874151092225,neutral,1.0,,,American,,MarkJDiSalvo,,0,"@AmericanAir the motor that usually starts the engine is broke and @CVGairport ground crew failed to do it on time, per pilot #maintenance",,2015-02-24 04:01:51 -0800,"Waynesville, OHIO",
570191763731841024,positive,0.6593,,,American,,rkflyga,,3,@AmericanAir is rising like the sun at DCA this morning.  @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe,,2015-02-24 04:01:24 -0800,KFDK,Eastern Time (US & Canada)
570191664628699136,negative,1.0,Flight Attendant Complaints,0.6659,American,,weezerandburnie,,0,@AmericanAir she has  the guy u served drinks 2  til he needed awheelchair to get off the plane is a more important then the assaulted women,,2015-02-24 04:01:01 -0800,Belle MO,
570191286667513856,negative,1.0,Can't Tell,0.6148,American,,perelmuterm,,0,"@AmericanAir there's a lot of talks and no doing. 
MIA-SFO on a 20+ year old plane #nonewplanes #old #shame http://t.co/TwETPXUpPN",,2015-02-24 03:59:31 -0800,Miami,Eastern Time (US & Canada)
570189934096719873,neutral,1.0,,,American,,MarkJDiSalvo,,0,"@AmericanAir and @CVGairport get it together, perfect combination for delays and Cancelled Flightlations",,2015-02-24 03:54:08 -0800,"Waynesville, OHIO",
570189507447775234,negative,1.0,Customer Service Issue,1.0,American,,richardgru,,0,@AmericanAir Sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! No more AA in my future !,,2015-02-24 03:52:26 -0800,,
570188794730848256,neutral,0.6858,,,American,,iSmellNothing,,0,"@AmericanAir Thank you for the info! Changes need to be made over the phone, correct? Is there any way an AA agent can call me directly?",,2015-02-24 03:49:36 -0800,Boston,Eastern Time (US & Canada)
570188405541175297,negative,1.0,Customer Service Issue,1.0,American,,diegolrz,,0,@AmericanAir are you a bot? Haha always same lies from you!,,2015-02-24 03:48:04 -0800,"Dallas, TX",Central Time (US & Canada)
570188115077259266,negative,1.0,Customer Service Issue,0.6663,American,,GREATNESSEOA,,0,@AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks,,2015-02-24 03:46:54 -0800,McKinney TX,
570188097305976832,negative,0.6942,Bad Flight,0.6942,American,,wbarkema,,0,@AmericanAir fortunately the window seat was a no-show. Able to scoot over and create space.,,2015-02-24 03:46:50 -0800,,Central Time (US & Canada)
570187686213918721,negative,1.0,Late Flight,0.6914,American,,diegolrz,,0,@AmericanAir so great AA1103 sitting for an hour first technical problems now what?,,2015-02-24 03:45:12 -0800,"Dallas, TX",Central Time (US & Canada)
570187239864414208,negative,1.0,Customer Service Issue,0.3503,American,,GREATNESSEOA,,0,@AmericanAir this has to be the absolute WORST EXPERIENCE EVER!,,2015-02-24 03:43:26 -0800,McKinney TX,
570187100710002689,negative,1.0,Customer Service Issue,0.6778,American,,GREATNESSEOA,,0,@AmericanAir so I have to call back at 9 since the department is closed. This has to be the biggest bunch of bull!,,2015-02-24 03:42:53 -0800,McKinney TX,
570186666276577280,negative,1.0,Can't Tell,0.6304,American,,GREATNESSEOA,,0,@AmericanAir just need to know why it wasn't done like it was promised it would yesterday,,2015-02-24 03:41:09 -0800,McKinney TX,
570186533258416133,negative,1.0,Bad Flight,0.3496,American,,wbarkema,,0,"@AmericanAir too Late Flight now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning",,2015-02-24 03:40:37 -0800,,Central Time (US & Canada)
570186514178519041,neutral,1.0,,,American,,GREATNESSEOA,,0,@AmericanAir did that yesterday. On the phone with them now,,2015-02-24 03:40:33 -0800,McKinney TX,
570185364746461184,negative,1.0,Customer Service Issue,0.3443,American,,CampOwl,,0,@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.,,2015-02-24 03:35:59 -0800,Mitten,Guam
570184535507210241,positive,1.0,,,American,,GREATNESSEOA,,0,"@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service",,2015-02-24 03:32:41 -0800,McKinney TX,
570184234498805761,negative,0.6324,Can't Tell,0.6324,American,,GREATNESSEOA,,0,@AmericanAir @USAirways So who do I need to talk to to ensure the statement is sent to my bank so I can get the credit for the charges?,,2015-02-24 03:31:29 -0800,McKinney TX,
570184083692658688,negative,1.0,Can't Tell,1.0,American,,wbarkema,,0,@AmericanAir 3 months of straight travel ahead. Time to find new airline.,,2015-02-24 03:30:53 -0800,,Central Time (US & Canada)
570183052401508352,neutral,1.0,,,American,,wbarkema,,0,@AmericanAir that's what is on my ticket and my confirmation email. Anything else?,,2015-02-24 03:26:47 -0800,,Central Time (US & Canada)
570182972554371072,negative,0.7007,Lost Luggage,0.7007,American,,CamaroGuySteve,,0,@AmericanAir I'm flying into DCA my bag is at IAD.  I am already Late Flight for my meetings at work.  I will call the number when I land 😭,,2015-02-24 03:26:28 -0800,,
570182283665088512,neutral,1.0,,,American,,wbarkema,,0,@AmericanAir try this. DPDFPP,,2015-02-24 03:23:44 -0800,,Central Time (US & Canada)
570182054987505664,negative,1.0,Lost Luggage,0.6673,American,,CamaroGuySteve,,0,@AmericanAir face palm!!! Cannot believe the last 24 hrs 1.5 hrs of sleep and No and no and what you can't do......,,2015-02-24 03:22:50 -0800,,
570181700036087809,negative,1.0,Lost Luggage,1.0,American,,CamaroGuySteve,,0,@AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel.  So until I get to DC argg,,2015-02-24 03:21:25 -0800,,
570181406787301378,negative,1.0,Customer Service Issue,0.3647,American,,Fede_123,,0,"@AmericanAir I shared my experience several times (AA Ref#1-2990176298), but AA's response is senseless, weather was not the cause!!!",,2015-02-24 03:20:15 -0800,,
570181077861474304,neutral,1.0,,,American,,wbarkema,,0,@AmericanAir record number is BPDFPP.,,2015-02-24 03:18:57 -0800,,Central Time (US & Canada)
570180703746461696,negative,1.0,Customer Service Issue,0.6804,American,,sirmunchie,,0,"@AmericanAir You should be apologizing for your rude sales reps and failure to offer anything other than trite, condescending platitudes....",,2015-02-24 03:17:27 -0800,eating curly fries w/ the wife,Eastern Time (US & Canada)
570180010125864960,neutral,1.0,,,American,,CamaroGuySteve,,0,"@AmericanAir Embassy Suites
13341 Woodland Park Drive
Herndon, Virginia, 20171 
US 
+1-703-464-0200",,2015-02-24 03:14:42 -0800,,
570179813845147648,negative,1.0,Customer Service Issue,0.675,American,,SamuelMondo,,0,@AmericanAir is non existent and I will take this as far as needed.Why hide behind a corporate logo? Provide a number #tcf #useless #amateur,,2015-02-24 03:13:55 -0800,Manchester,London
570179562174328832,negative,1.0,Customer Service Issue,0.6761,American,,SamuelMondo,,0,"@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care",,2015-02-24 03:12:55 -0800,Manchester,London
570179455911481344,negative,1.0,Lost Luggage,1.0,American,,CamaroGuySteve,,0,@AmericanAir they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt,,2015-02-24 03:12:30 -0800,,
570179344833708033,negative,1.0,Cancelled Flight,1.0,American,,wbarkema,,0,@AmericanAir you Cancelled Flight both flights yesterday and rebook me in middle seat. Not acceptable. Upgrade to emergency row would help. #nothappy,,2015-02-24 03:12:03 -0800,,Central Time (US & Canada)
570179236633432065,negative,1.0,Bad Flight,0.6837,American,,SamuelMondo,,0,@AmericanAir is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from...,,2015-02-24 03:11:38 -0800,Manchester,London
570178966725767168,negative,1.0,Customer Service Issue,0.6194,American,,SamuelMondo,,0,@AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline,,2015-02-24 03:10:33 -0800,Manchester,London
570178443167571968,neutral,0.3834,,0.0,American,,JayFranceschi,,0,Lol great answer.. “@AmericanAir: @JayFranceschi Our agents are checking in passengers as quickly as possible. We appreciate your patience.”,,2015-02-24 03:08:28 -0800,,Quito
570177752973885440,neutral,1.0,,,American,,Cecilia_stories,,0,"@AmericanAir Super Spring Tides and “Tide of The Century” Drawing tourists to French and U.K coasts:
http://t.co/gXdqORtsS0",,2015-02-24 03:05:44 -0800,Luxembourg,Paris
570177745759678466,neutral,1.0,,,American,,chasefoster,,0,"@AmericanAir Ps, I was right.",,2015-02-24 03:05:42 -0800,Nashville/Space,Central Time (US & Canada)
570177697814425600,negative,0.6868,Lost Luggage,0.3807,American,,CamaroGuySteve,,0,"@AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX",,2015-02-24 03:05:31 -0800,,
570177331358076929,negative,1.0,Customer Service Issue,1.0,American,,SamuelMondo,,0,@AmericanAir what's the point? So I can wait for another 6 weeks. U r one of the only airlines that refuses to handle complaints by phone,,2015-02-24 03:04:03 -0800,Manchester,London
570177012360462336,negative,1.0,longlines,0.3611,American,,JayFranceschi,,0,"@AmericanAir machines are broken, lines are out the door for self service, cust. Support, and bag check in.",,2015-02-24 03:02:47 -0800,,Quito
570176385534300160,negative,0.6989,Customer Service Issue,0.6989,American,,sirmunchie,,0,"@AmericanAir would have been had I seen this before 1130pm EST, when I was sound asleep.",,2015-02-24 03:00:18 -0800,eating curly fries w/ the wife,Eastern Time (US & Canada)
570176104541122561,negative,1.0,Flight Attendant Complaints,1.0,American,,SouthSeth,,0,@AmericanAir merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. #AttitudeIssues,,2015-02-24 02:59:11 -0800,Crestwood,Eastern Time (US & Canada)
570175988648316929,neutral,1.0,,,American,,chasefoster,,0,"@AmericanAir You don't have those abilities anywhere! Not at the ticket counter, at cust service, or online. That's why we're done here.",,2015-02-24 02:58:43 -0800,Nashville/Space,Central Time (US & Canada)
570175858469515264,negative,1.0,Lost Luggage,1.0,American,,CamaroGuySteve,,0,"@AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?",,2015-02-24 02:58:12 -0800,,
570175764643094528,negative,1.0,longlines,1.0,American,,JayFranceschi,,0,@AmericanAir needs to get their shit together. 2 counter people &amp; a massive line. People need to catch their flights! http://t.co/4MQFMxeBXt,,2015-02-24 02:57:50 -0800,,Quito
570175461298475008,negative,0.6753,Customer Service Issue,0.3494,American,,AnnaIntheCity,,0,@AmericanAir I know your policy. Just asking for a little kindness due to extenuating circumstances.,,2015-02-24 02:56:37 -0800,Northern Virginia,Eastern Time (US & Canada)
570175182012174336,negative,0.6741,Flight Attendant Complaints,0.6741,American,,CamaroGuySteve,,0,@AmericanAir the pilot her and another flight attendant left walking away laughing.  Just wow,,2015-02-24 02:55:31 -0800,,
570174964856266752,negative,1.0,Flight Attendant Complaints,0.6725,American,,CamaroGuySteve,,0,@AmericanAir  oh no she left the counter and went downstairs.  Then she told Elise an agent that joined her not to come over to counter.,,2015-02-24 02:54:39 -0800,,
570174794425098241,neutral,1.0,,,American,,chasefoster,,0,@AmericanAir Of course you are because that's your companies job! You guys failed at it in the first place. Upgrade me and then we'll talk.,,2015-02-24 02:53:58 -0800,Nashville/Space,Central Time (US & Canada)
570174284284497920,negative,1.0,Lost Luggage,0.3806,American,,sannimaarit,,0,"@AmericanAir @Delta Maybe? Long trip, Late Flight night &amp; queues at baggage claims in two terminals, no good. I thought I paid for it 50$ instead.",,2015-02-24 02:51:57 -0800,Finn between Detroit & Toledo,Helsinki
570173690475728896,negative,1.0,Customer Service Issue,1.0,American,,CamaroGuySteve,,0,@AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd,,2015-02-24 02:49:35 -0800,,
570172549910409217,negative,1.0,Late Flight,1.0,American,,chasefoster,,0,".@AmericanAir (2/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp/mech issue.",,2015-02-24 02:45:03 -0800,Nashville/Space,Central Time (US & Canada)
570172301163008000,neutral,1.0,,,American,,DontenPhoto,,0,@AmericanAir Flight 1679 (N76200) prepares for flight at @FlyTPA before departing for @fly2ohare http://t.co/XbKvcraOKn,,2015-02-24 02:44:04 -0800,"Englewood, Florida",Eastern Time (US & Canada)
570171986648965120,negative,1.0,Late Flight,1.0,American,,chasefoster,,0,".@AmericanAir Alright prove it: (1/3) 3 days ago, I sat on a plane at JFK for 3 hrs, deplaned for 3 more, and when I re-boarded...",,2015-02-24 02:42:49 -0800,Nashville/Space,Central Time (US & Canada)
570169851156701185,negative,1.0,Customer Service Issue,0.68,American,,queenwitchiepoo,,0,@AmericanAir I'm trying to choose my seats but every time I go to the next flight I get system error,,2015-02-24 02:34:20 -0800,Syd.,Sydney
570167726972538880,positive,0.6162,,0.0,American,,sannimaarit,,0,"@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter.",,2015-02-24 02:25:53 -0800,Finn between Detroit & Toledo,Helsinki
570166071640133632,neutral,0.6596,,0.0,American,,sannimaarit,,0,"@AmericanAir We did talk with Delta for about hour over phone, and I got a number from Delta that they asked to give to AA, which I did.",,2015-02-24 02:19:19 -0800,Finn between Detroit & Toledo,Helsinki
570164654061838336,negative,0.6614,Can't Tell,0.6614,American,,Jasra_G,,0,@AmericanAir Policy makers need to change their mindset on aviation. Flying is not for... http://t.co/DQnn0Rf1V8,,2015-02-24 02:13:41 -0800,New Delhi,
570163418637996032,neutral,1.0,,,American,,Joanna_Malek,,0,"@AmericanAir already did- reply was ""sorry. we believe this to be fair."" as a journalist writing an article on my trip i will include this",,2015-02-24 02:08:46 -0800,,
570162212616212480,negative,1.0,Lost Luggage,0.6916,American,,Joanna_Malek,,0,"@AmericanAir leave us stranded, send baggage with important medication to different city for 4days&amp;apologise with a $50 voucher. appalling.",,2015-02-24 02:03:59 -0800,,
570160153493774337,negative,1.0,Customer Service Issue,1.0,American,,PimpianaJones,,0,"@AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping",,2015-02-24 01:55:48 -0800,Seattle,Pacific Time (US & Canada)
570159133795741696,neutral,0.6879,,,American,,747Captain,,0,@AmericanAir @Slacksoft_uk I saw an American 767 in old colours at @HeathrowAirport on Saturday! Was surprised to see!,,2015-02-24 01:51:45 -0800,127.0.0.1,London
570158980611350528,negative,1.0,Can't Tell,1.0,American,,Slacksoft_uk,,0,@AmericanAir We all did! Skipper's walk-around too :(,,2015-02-24 01:51:08 -0800,Cumbria,London
570156001485312000,neutral,1.0,,,American,,WCARN_NEWS,,0,@AmericanAir Plane Veers Off Runway at Icy Dallas Airport http://t.co/DW6VDvqXBB,,2015-02-24 01:39:18 -0800,"Beijing, China",Beijing
570153610870456321,negative,0.6692,Bad Flight,0.6692,American,,fuzzygoats,,0,@AmericanAir Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system.,,2015-02-24 01:29:48 -0800,Tucson,Arizona
570153000079126528,negative,0.6787,Customer Service Issue,0.3542,American,,melindaeasley,,0,@AmericanAir thanks for the canned reply.,,2015-02-24 01:27:22 -0800,Manhattan ,Eastern Time (US & Canada)
570152557475028992,negative,1.0,Bad Flight,0.3596,American,,cootiepoop,,0,"@AmericanAir just went to check into flight 24 hr advance, again husband and I are seated separately for 6hr flight! why does this happen??",,2015-02-24 01:25:37 -0800,"new orleans, la",Central Time (US & Canada)
570150741022617600,negative,1.0,Customer Service Issue,1.0,American,,brentwit,,0,@AmericanAir no; I just expect a higher level of customer service &amp; for the flight crews to give us accurate information,,2015-02-24 01:18:24 -0800,Texas,Central Time (US & Canada)
570146467542933505,negative,1.0,Cancelled Flight,1.0,American,,Tumzine,,0,@AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!,,2015-02-24 01:01:25 -0800,,Dublin
570146395593666560,negative,1.0,Lost Luggage,0.6874,American,,Polarbert,,0,"@AmericanAir I tried when I landed, but there was no-one there.  I've emailed your customer service twice now who don't seem to care.",,2015-02-24 01:01:08 -0800,,
570146348613406720,negative,1.0,Customer Service Issue,0.3472,American,,Tumzine,,0,"@AmericanAir no I've since rebooked with another airline, what I would like is compensation for all the time/money lost!",,2015-02-24 01:00:56 -0800,,Dublin
570146091141722112,negative,1.0,Can't Tell,1.0,American,,Pride_MMA,,0,"@AmericanAir nothing, you have done enough.",,2015-02-24 00:59:55 -0800,"Edmond, Oklahoma",Central Time (US & Canada)
570145544078815232,negative,1.0,Cancelled Flight,0.3636,American,,Tumzine,,0,@AmericanAir I was rebooked on a flight that was too Late Flight for my connection!,,2015-02-24 00:57:45 -0800,,Dublin
570145106415771648,positive,1.0,,,American,,nembro78,,0,@AmericanAir Such a suprise! New vanity kit set for frequent travellers 😀 thank you AA! http://t.co/fA7Nygn1Ux,,2015-02-24 00:56:00 -0800,,Rome
570143200935063552,negative,1.0,Lost Luggage,1.0,American,,AMoChapman,,0,@AmericanAir gah this is so frustrating! Nobody has my address here in the USA. Where are my bags!?!? So disorganised!!!!!!!!!!!,,2015-02-24 00:48:26 -0800,'Straya',Sydney
570142665246965760,positive,1.0,,,American,,adamczuk,,0,@AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-)),,2015-02-24 00:46:18 -0800,"Wiltshire, UK",London
570142278729076736,negative,1.0,Can't Tell,0.6936,American,,blueswingpark,,0,"@AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!",,2015-02-24 00:44:46 -0800,san francisco califorania,Pacific Time (US & Canada)
570141242769559552,negative,1.0,Cancelled Flight,1.0,American,,KyleFerrel,,0,"@AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide",,2015-02-24 00:40:39 -0800,Nevada,America/Los_Angeles
570139793608175616,negative,1.0,Cancelled Flight,0.6432,American,,Pride_MMA,,0,@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled.  I'm done with you.,,2015-02-24 00:34:54 -0800,"Edmond, Oklahoma",Central Time (US & Canada)
570139364178530304,negative,1.0,Customer Service Issue,1.0,American,,KyleFerrel,,0,@AmericanAir another generic response guys? Cmon. You're terrible. How about an actual helpful person? Not all the rude employees at LAX,,2015-02-24 00:33:11 -0800,Nevada,America/Los_Angeles
570138307767578625,negative,1.0,Flight Attendant Complaints,1.0,American,,KyleFerrel,,0,"@AmericanAir I tried, EXTREMELY RUDE. Even the supervisor. And when I asked to speak to HIS supervisor I was told no",,2015-02-24 00:28:59 -0800,Nevada,America/Los_Angeles
570137359787827201,negative,1.0,Can't Tell,0.6473,American,,TinaHovsepian,,0,"@AmericanAir yes but you are still human I hope, dealing with all the horror stories people share... I complained to DOT. Everyone should",,2015-02-24 00:25:13 -0800,North Hollywood,
570137063716216832,negative,1.0,Customer Service Issue,0.3667,American,,jdl_il,,0,@AmericanAir try contacting everyone on that flight with a refund offer and we might believe you are sincere,,2015-02-24 00:24:03 -0800,,
570136706877272064,negative,1.0,Customer Service Issue,0.6872,American,,TinaHovsepian,,0,@AmericanAir I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp.,,2015-02-24 00:22:38 -0800,North Hollywood,
570136130126897152,negative,1.0,Lost Luggage,0.6732,American,,TinaHovsepian,,0,@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation,,2015-02-24 00:20:20 -0800,North Hollywood,
570135402306080768,negative,1.0,Lost Luggage,0.6199,American,,TinaHovsepian,,0,@AmericanAir terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer,,2015-02-24 00:17:27 -0800,North Hollywood,
570135205123530752,negative,1.0,Late Flight,0.7219,American,,ParttyM,,0,@AmericanAir WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude 😡😡,,2015-02-24 00:16:40 -0800,,Central Time (US & Canada)
570134947828080640,negative,1.0,Customer Service Issue,1.0,American,,KyleFerrel,,0,@AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry,,2015-02-24 00:15:38 -0800,Nevada,America/Los_Angeles
570133621870174209,negative,1.0,Can't Tell,0.6648,American,,danilo23donna,,0,@AmericanAir they are giving cots to the people that did not get hotel rooms...that is terrible..,,2015-02-24 00:10:22 -0800,,
570132715577552896,negative,1.0,Can't Tell,0.659,American,,blueswingpark,,0,"@AmericanAir I did twice.got a letter back saying that your company ""doesn't issue refunds for phone bills"" help!phone will be shut off",,2015-02-24 00:06:46 -0800,san francisco califorania,Pacific Time (US & Canada)
570132410588917760,neutral,0.3567,,0.0,American,,SweetKirabella,,0,"@AmericanAir oh, yeah. I guess those are two different things. 3 am does weird things to my brain. Thanks again! xox",,2015-02-24 00:05:33 -0800,The 2nd star to the right ,Pacific Time (US & Canada)
570130792443039744,neutral,1.0,,,American,,lizzybethc,,0,@AmericanAir yes. No one is answering and I'm on a train,,2015-02-23 23:59:08 -0800,"Seattle, WA",America/Los_Angeles
570130746356211713,negative,0.6708,Can't Tell,0.3663,American,,SweetKirabella,,0,"@AmericanAir TY! But, their site says "" Please note that we do not offer a print subscription service for American Way. ...""",,2015-02-23 23:58:57 -0800,The 2nd star to the right ,Pacific Time (US & Canada)
570129843594997760,negative,1.0,longlines,0.3598,American,,danilo23donna,,0,@AmericanAir its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them,,2015-02-23 23:55:21 -0800,,
570128847439417344,neutral,1.0,,,American,,HaleyHadlock,,0,@AmericanAir just hoping/praying for a safe flight. They've had to stop and de-ice our plane yet again😞,,2015-02-23 23:51:24 -0800,,
570128633957736448,negative,1.0,Lost Luggage,1.0,American,,blueswingpark,,0,"@AmericanAir after losing my bags for 4 days&amp;charging me $475 to""arrange pick up""in argentina,claiming tollfree: won't reimburse me. Help!",,2015-02-23 23:50:33 -0800,san francisco califorania,Pacific Time (US & Canada)
570128126480674816,negative,1.0,Customer Service Issue,1.0,American,,jdl_il,,0,"@AmericanAir pity that a machine replied, or perhaps my story not unusual. Expected better response given article in in-flight magazine.",,2015-02-23 23:48:32 -0800,,
570127035890184192,negative,1.0,Customer Service Issue,0.3685,American,,danilo23donna,,0,"@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?",,2015-02-23 23:44:12 -0800,,
570126389279662080,negative,1.0,Customer Service Issue,1.0,American,,tennesseejc,,0,@AmericanAir I responded. Your info different than your customer service line,,2015-02-23 23:41:38 -0800,"las vegas/nashville, TN",Central Time (US & Canada)
570124993176203265,neutral,0.6807,,0.0,American,,tennesseejc,,0,@AmericanAir done,,2015-02-23 23:36:05 -0800,"las vegas/nashville, TN",Central Time (US & Canada)
570123872168574976,negative,1.0,Customer Service Issue,1.0,American,,mycreativespark,,0,"@AmericanAir will not help us on the phone, at the gate or in checkin. I book travel for clients and cannot believe the lack of service",,2015-02-23 23:31:38 -0800,Ohio,Quito
570123495180410881,negative,1.0,Can't Tell,0.6981,American,,GarrettBogar,,0,"@AmericanAir no no no, YOU DM me, I pay you money and you want to me to reach out to you for help? How about the other way around",,2015-02-23 23:30:08 -0800,,
570123386925539329,negative,1.0,Customer Service Issue,0.6343,American,,tennesseejc,,0,@AmericanAir I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. #neveragain,,2015-02-23 23:29:42 -0800,"las vegas/nashville, TN",Central Time (US & Canada)
570123304498917377,negative,1.0,Customer Service Issue,0.6343,American,,mycreativespark,,0,@AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible,,2015-02-23 23:29:22 -0800,Ohio,Quito
570123207824568320,negative,1.0,Customer Service Issue,1.0,American,,tennesseejc,,0,@AmericanAir that's absolutely horrible customer service. The person supposed to call me can't immediately call back when disconnected???,,2015-02-23 23:28:59 -0800,"las vegas/nashville, TN",Central Time (US & Canada)
570123136542224384,neutral,0.6739,,,American,,Steponme,,0,@AmericanAir will do. I also passed the website around to other passengers.,,2015-02-23 23:28:42 -0800,"Moore, OK & Woodway, TX",Central Time (US & Canada)
570122982863060992,negative,1.0,Cancelled Flight,0.6493,American,,tennesseejc,,0,@AmericanAir my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!!,,2015-02-23 23:28:06 -0800,"las vegas/nashville, TN",Central Time (US & Canada)
570122962726039552,negative,0.6537,Can't Tell,0.3504,American,,sherscott,,0,@AmericanAir *does = doesn't,,2015-02-23 23:28:01 -0800,Houston,Central Time (US & Canada)
570122868039634944,negative,0.6506,Lost Luggage,0.6506,American,,sherscott,,0,@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.,,2015-02-23 23:27:38 -0800,Houston,Central Time (US & Canada)
570122183072092160,negative,1.0,Customer Service Issue,1.0,American,,danilo23donna,,0,@AmericanAir what kind if airlines do you guys run? The people that got in line first received hotel vouchers? Terrible customer service!,,2015-02-23 23:24:55 -0800,,
570121689503301632,negative,1.0,Can't Tell,0.3699,American,,ninjamagic17,,0,"@AmericanAir @emxlyy ""The wheel was broken when we got it. We swear.""",,2015-02-23 23:22:57 -0800,,
570121673099190272,negative,1.0,Cancelled Flight,1.0,American,,danilo23donna,,0,@AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???,,2015-02-23 23:22:53 -0800,,
570121276016234496,negative,0.6743,Lost Luggage,0.3412,American,,sherscott,,0,@AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ❤️ these earrings!!,,2015-02-23 23:21:19 -0800,Houston,Central Time (US & Canada)
570119444451745792,negative,0.6741,Lost Luggage,0.33799999999999997,American,,andrearochford,,0,"@AmericanAir checked in at Des Moines, lay over in ORD, final destination Austin, Texas.  Baggage was only checked to ORD.","[30.32398902, -97.71081198]",2015-02-23 23:14:02 -0800,USA,
570118668551458816,neutral,0.6687,,0.0,American,,sherscott,,0,@AmericanAir and btwn gate a8 &amp; a15 I lost a diamond earring #dayjustgotWORSE! Pls have maintenance look for it!! http://t.co/UieSR3GHHO,,2015-02-23 23:10:57 -0800,Houston,Central Time (US & Canada)
570116595193810945,neutral,0.6855,,0.0,American,,Steponme,,0,"@AmericanAir we then had to deplane, and change planes.","[32.91792297, -97.00367737]",2015-02-23 23:02:43 -0800,"Moore, OK & Woodway, TX",Central Time (US & Canada)
570116487278501888,negative,1.0,Cancelled Flight,1.0,American,,UncleDomDom,,0,"@AmericanAir you guys Cancelled Flightled my flight for today and booked me for tomorrow, so unfortunately i have rebooked. Thanks",,2015-02-23 23:02:17 -0800,,Eastern Time (US & Canada)
570116329694310400,negative,1.0,Late Flight,1.0,American,,Steponme,,0,"@AmericanAir after running from one flight, because we had 10 mins, to our next flight, we then sat on our plane for an hour.","[32.91792297, -97.00367737]",2015-02-23 23:01:39 -0800,"Moore, OK & Woodway, TX",Central Time (US & Canada)
570115988714164225,positive,0.6515,,,American,,sherscott,,0,@AmericanAir but your flight crews &amp; ground crews have handled situation well. Texting notification let me catch a few winks during delay.,,2015-02-23 23:00:18 -0800,Houston,Central Time (US & Canada)
570115532906569729,positive,0.6543,,,American,,sherscott,,0,@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow.,,2015-02-23 22:58:29 -0800,Houston,Central Time (US & Canada)
570115339515592704,negative,0.7148,Customer Service Issue,0.3889,American,,uneek1908,,0,@AmericanAir I understand that but I'm hoping I can rectify this in advance. I would call but I am in AUH. I just need my one checked bag.,,2015-02-23 22:57:43 -0800,The Great State of TEXAS,Central Time (US & Canada)
570115286289899520,negative,0.6953,Cancelled Flight,0.3628,American,,UncleDomDom,,0,"@AmericanAir yeah, buy me a @Delta plane ticket from San Diego to Detroit so I can fly one of their planes home tomorrow",,2015-02-23 22:57:31 -0800,,Eastern Time (US & Canada)
570114451120074752,negative,1.0,Customer Service Issue,1.0,American,,Steponme,,0,"@AmericanAir nothing to do with Mother Nature, more like poor commutation.","[32.91792297, -97.00367737]",2015-02-23 22:54:12 -0800,"Moore, OK & Woodway, TX",Central Time (US & Canada)
570112074249928704,negative,1.0,Can't Tell,1.0,American,,UncleDomDom,,0,@AmericanAir is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be.,,2015-02-23 22:44:45 -0800,,Eastern Time (US & Canada)
570110706588262400,negative,0.6758,Flight Booking Problems,0.6758,American,,meg4miles,,0,@AmericanAir hey! I have a name issue on my reservation can you help?,,2015-02-23 22:39:19 -0800,N to da Y to da C ,
570109867031191552,negative,0.6603,Can't Tell,0.6603,American,,meg4miles,,0,@AmericanAir I DM'd you,,2015-02-23 22:35:59 -0800,N to da Y to da C ,
570108519237558272,positive,1.0,,,American,,jbs94123,,0,@AmericanAir thank you! My lost item was located at ORD and is being returned to me.,,2015-02-23 22:30:37 -0800,,Pacific Time (US & Canada)
570106218825564161,negative,1.0,Customer Service Issue,1.0,American,,richfreed,,1,Why doesn't @AmericanAir provide a means for dialogue?  What is the fear that drives this decision?  #worstcustomerserviceever,,2015-02-23 22:21:29 -0800,,
570106114202861568,negative,1.0,Late Flight,1.0,American,,JamiraBurley,,0,"@AmericanAir 2284, four hours Late Flightrs and we are finally flying out...too bad I missed my event",,2015-02-23 22:21:04 -0800,Living my dreams in motion ,Central Time (US & Canada)
570105753471746048,negative,1.0,Customer Service Issue,1.0,American,,richfreed,,1,@AmericanAir please allow me to speak with someone. A dialogue would solve this issue better and faster than emailing.,,2015-02-23 22:19:38 -0800,,
570105616515145728,negative,1.0,Lost Luggage,1.0,American,,pattiylandry,,1,@AmericanAir it's not only my bag...it's the complete lack of respect when I called. I was hung up on. And it is my daughters bag,,2015-02-23 22:19:05 -0800,,Hawaii
570103908607135744,negative,0.6258,longlines,0.3217,American,,TweetyDave,,0,"@AmericanAir If SNA curfew causes diversion, do you provide transportation from LAX? On AA1237 now, pilot not sure if we have time.",,2015-02-23 22:12:18 -0800,,Central Time (US & Canada)
570103559318081536,negative,0.6568,Customer Service Issue,0.6568,American,,richfreed,,1,Why doesn't @AmericanAir allow for conversations between upset customers and their customer service?  #worstcustomerserviceever,,2015-02-23 22:10:55 -0800,,
570102866754592768,negative,1.0,Cancelled Flight,1.0,American,,HeatPrincess305,,0,@AmericanAir  it's not cool that my flight was Cancelled Flightled after sitting on the plane for over an hour. 👎😡✈️ #notahappycustomer #leavingtomm,"[42.01578804, -87.68332344]",2015-02-23 22:08:10 -0800,MIA || CHI || NYC,Eastern Time (US & Canada)
570102669299351553,negative,1.0,Can't Tell,0.649,American,,LeluBlesa,,0,"@AmericanAir no, you should do something about everything happened yesterday...",,2015-02-23 22:07:23 -0800,,Buenos Aires
570102251563274242,neutral,0.6464,,0.0,American,,The_Playmaker20,,0,@AmericanAir  and I forgot about that lounge!😂,,2015-02-23 22:05:43 -0800,,
570101910402940928,negative,1.0,Customer Service Issue,0.6451,American,,CinemaTim,,0,"@AmericanAir Thanks! Bleh, disconnected! Let's try this again!!",,2015-02-23 22:04:22 -0800,Founder of #MovieChurch,Central Time (US & Canada)
570101803708080128,positive,1.0,,,American,,Luke_Asper,,0,@AmericanAir appreciate it!!,"[32.89959729, -97.03558888]",2015-02-23 22:03:56 -0800,luke.asper@gmail.com,Central Time (US & Canada)
570101777934086146,positive,0.6534,,,American,,The_Playmaker20,,0,"@AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me?",,2015-02-23 22:03:50 -0800,,
570101666571288576,neutral,0.6685,,0.0,American,,JTWolf7,,0,@AmericanAir - Reference number to this request: 1-3001408092,,2015-02-23 22:03:23 -0800,"Stamford, CT",Pacific Time (US & Canada)
570101550787350528,positive,1.0,,,American,,MDTwankyTwank,,0,"@AmericanAir just curious. Thanks for the response as always, good or bad. Better than your competition.",,2015-02-23 22:02:56 -0800,"Greenbow, Alabama",
570101395698941954,negative,1.0,Customer Service Issue,1.0,American,,pattiylandry,,1,@AmericanAir  your customer service is deplorable. I am disgusted in your company and the ignorant people on the phones for lost baggage.,,2015-02-23 22:02:19 -0800,,Hawaii
570101371409559552,negative,1.0,Bad Flight,0.3574,American,,HaleyHadlock,,0,@AmericanAir were stuck on a plane in Dallas that's supposed to be going to Okc. There's an issue w/ the plane. Any idea on how much longer?,,2015-02-23 22:02:13 -0800,,
570101194678517761,negative,0.3394,Damaged Luggage,0.3394,American,,JTWolf7,,0,@AmericanAir - thanks. She submitted a damaged bag complaint online...is there anything else we can do? #goodcustomerservice,,2015-02-23 22:01:31 -0800,"Stamford, CT",Pacific Time (US & Canada)
570101027439046656,positive,1.0,,,American,,lballsy,,0,@AmericanAir Thanks!,,2015-02-23 22:00:51 -0800,,Hawaii
570100947923419136,negative,1.0,Customer Service Issue,1.0,American,,richfreed,,0,@AmericanAir they responded. I can't respond to their response. Nor can I speak with someone. #worstcustomerserviceever,,2015-02-23 22:00:32 -0800,,
570100829396406272,positive,1.0,,,American,,emrey35,,0,@AmericanAir thanks  you always be my airline of choice when possible,,2015-02-23 22:00:04 -0800,College Station,
570100824703143936,negative,1.0,Customer Service Issue,0.6453,American,,faisal_tayebjee,,0,@AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain,,2015-02-23 22:00:03 -0800,,Dublin
570100233398571008,negative,1.0,Lost Luggage,1.0,American,,CinemaTim,,0,@AmericanAir Who do I report missing baggage to when baggage claim leaves before midnight?,,2015-02-23 21:57:42 -0800,Founder of #MovieChurch,Central Time (US & Canada)
570100035167379456,negative,1.0,Customer Service Issue,1.0,American,,alexbuffer,,0,.@AmericanAir how about connecting me with a customer service rep? I'd rather speak to a person than a computer. Thanks!,,2015-02-23 21:56:54 -0800,district of columbia,Central Time (US & Canada)
570099970742886400,negative,1.0,Customer Service Issue,0.6748,American,,LeluBlesa,,0,@AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back,,2015-02-23 21:56:39 -0800,,Buenos Aires
570099716379316224,negative,0.6789,Can't Tell,0.36700000000000005,American,,nf14jk,,0,"@AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm.",,2015-02-23 21:55:38 -0800,,
570099562548834304,positive,1.0,,,American,,samcurly,,0,"@AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)",,2015-02-23 21:55:02 -0800,LA,Pacific Time (US & Canada)
570099506135437312,negative,1.0,Customer Service Issue,0.6453,American,,Dani_Haigh,,0,"@AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow.","[40.7786084, -73.94979947]",2015-02-23 21:54:48 -0800,"New York, NY",Quito
570098489943666688,negative,0.6562,Can't Tell,0.3352,American,,FAiRChicago,,0,@AmericanAir @united @SpiritAirPR  @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #Late Flight #NoRahm http://t.co/CFzdJmn0uI,"[41.98051682, -87.73798602]",2015-02-23 21:50:46 -0800,"Chicago, IL",
570097604182351872,negative,0.6576,Can't Tell,0.3723,American,,Roope00,,0,@AmericanAir It's sad how I can't afford any long distance trips though. :/,,2015-02-23 21:47:15 -0800,WARNING: Explicit language,Helsinki
570097527841693697,positive,0.6883,,,American,,The_Playmaker20,,0,@AmericanAir btw you guys should consider making a lounge at Austin Intl. airport! Very popuLate Flightd area! Will help the company for sure👌,,2015-02-23 21:46:57 -0800,,
570097483432337408,negative,1.0,Flight Booking Problems,0.34,American,,carlw1980,,0,"@djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience",,2015-02-23 21:46:46 -0800,,
570097456786104320,neutral,1.0,,,American,,lballsy,,0,@AmericanAir Are you expecting any delays out of #DFW tomorrow morning?,,2015-02-23 21:46:40 -0800,,Hawaii
570097279870361600,negative,1.0,Customer Service Issue,1.0,American,,sirblacktoast,,0,@AmericanAir that was the worst customer service experience ever. Too bad for you I'm a lawyer. Enjoy my wrath.,,2015-02-23 21:45:58 -0800,,
570097189617143808,negative,0.6948,Can't Tell,0.3722,American,,KyleKaplan,,0,@AmericanAir it's beyond complicated now and it feels like when I used to fly with United. Platinum means nothing.,,2015-02-23 21:45:36 -0800,"iPhone: 40.829401,-73.926223",Pacific Time (US & Canada)
570096856685871106,negative,0.7002,Can't Tell,0.7002,American,,emrey35,,0,@AmericanAir I look forward to hearing back and hope that my next trip will not be like this,,2015-02-23 21:44:17 -0800,College Station,
570095696491241472,neutral,0.6729999999999999,,,American,,FOHeming,,0,@AmericanAir Oh trust me. I am in love. It is so beautiful!,,2015-02-23 21:39:40 -0800,Left hand seat in flightdeck,London
570095443364831232,neutral,0.3421,,0.0,American,,talonclaw126,,0,@AmericanAir followed!  Sure hope you can help!,,2015-02-23 21:38:40 -0800,,
570095131967295489,positive,1.0,,,American,,Roope00,,0,"@AmericanAir @BoeingAirplanes I really would love to experience first class on that plane,looks stunning!",,2015-02-23 21:37:25 -0800,WARNING: Explicit language,Helsinki
570095043169529857,positive,1.0,,,American,,The_Playmaker20,,0,"@AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks!",,2015-02-23 21:37:04 -0800,,
570094749933289473,negative,1.0,Damaged Luggage,0.6788,American,,JTWolf7,,0,@AmericanAir - you broke my sick wife's luggage handle going from JFK to LAX...she had to drag her bag thru the airport! #customerservice,,2015-02-23 21:35:54 -0800,"Stamford, CT",Pacific Time (US & Canada)
570094120993054720,positive,1.0,,,American,,gerri_elliott,,0,@AmericanAir @gerri_elliott You will!! Every chance I get! Thanks for keeping me Exec Platinum.,,2015-02-23 21:33:24 -0800,,
570093652120178689,negative,0.6553,Customer Service Issue,0.6553,American,,marcy_test,,0,@AmericanAir no not yet. Waiting now to be connected to an agent,,2015-02-23 21:31:33 -0800,Arlington VA,
570093520909832192,negative,1.0,Customer Service Issue,1.0,American,,emrey35,,0,@AmericanAir when should i expect a response from customer relations,,2015-02-23 21:31:01 -0800,College Station,
570093462738984961,neutral,0.6907,,0.0,American,,marcy_test,,0,@AmericanAir no not yet. Waiting to be connected to an agent,,2015-02-23 21:30:47 -0800,Arlington VA,
570092677196181507,negative,1.0,Customer Service Issue,1.0,American,,GarrettBogar,,0,"@AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day",,2015-02-23 21:27:40 -0800,,
570092530236149761,negative,1.0,Flight Booking Problems,0.6527,American,,samcurly,,0,@AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario,,2015-02-23 21:27:05 -0800,LA,Pacific Time (US & Canada)
570092218058346496,negative,0.6705,Cancelled Flight,0.3363,American,,uneek1908,,0,@AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH 😁,,2015-02-23 21:25:51 -0800,The Great State of TEXAS,Central Time (US & Canada)
570092210466611200,negative,1.0,Flight Booking Problems,0.6527,American,,Onna_Del_Rey,,0,"@AmericanAir your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done?",,2015-02-23 21:25:49 -0800,"Cincity, ❤️hio",Eastern Time (US & Canada)
570092184948645889,positive,1.0,,,American,,FOHeming,,0,@AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy.,,2015-02-23 21:25:43 -0800,Left hand seat in flightdeck,London
570090452809949184,neutral,1.0,,,American,,uneek1908,,0,@AmericanAir well we cleared customs in AUH. I need to get to IAH after I arrive in DFW. Is it possible to retrieve my luggage in IAD?,,2015-02-23 21:18:50 -0800,The Great State of TEXAS,Central Time (US & Canada)
570090252544708608,neutral,1.0,,,American,,CineDrones,,0,"@AmericanAir I will and I will share with many, many others. #filmcrew #media @WSJ @nytimes @latimes @chicagotribune",,2015-02-23 21:18:02 -0800,"Orlando, FL ",Eastern Time (US & Canada)
570090251122663425,neutral,0.6799,,0.0,American,,talonclaw126,,0,@AmericanAir tell me you can get me to ABI earlier than 8 pm tomorrow,,2015-02-23 21:18:02 -0800,,
570088600949411840,negative,0.6945,Can't Tell,0.363,American,,Lauren_Nann,,0,@AmericanAir #2298. Everyone else  was outstanding.,"[40.77382001, -73.87315003]",2015-02-23 21:11:28 -0800,"Harrison, New York",Eastern Time (US & Canada)
570088470171013120,negative,1.0,Late Flight,1.0,American,,Charles_Joly,,0,@AmericanAir the last was 2339 dfw to ord. Not weather reLate Flightd... Austin leg delayed as well,,2015-02-23 21:10:57 -0800,"Chicago, Il",Central Time (US & Canada)
570088310334484480,negative,0.6559999999999999,Lost Luggage,0.6559999999999999,American,,sannimaarit,,0,"@AmericanAir My bag flew with AA while I flew with Delta, and I'm still not sure whose final carrier is referred to.",,2015-02-23 21:10:19 -0800,Finn between Detroit & Toledo,Helsinki
570088135851266048,neutral,1.0,,,American,,jordnnicole7,,0,@AmericanAir follow me back so I can DM you guys,,2015-02-23 21:09:37 -0800,,Eastern Time (US & Canada)
570087950156898305,negative,1.0,Cancelled Flight,1.0,American,,marcy_test,,0,@AmericanAir you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets,,2015-02-23 21:08:53 -0800,Arlington VA,
570087510941962241,negative,1.0,Cancelled Flight,1.0,American,,H00SIERB0Y,,0,@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Mon http://t.co/Q37pOWn6uv @Cowboycerrone figures right?,,2015-02-23 21:07:08 -0800,,Arizona
570087305320357888,negative,1.0,Customer Service Issue,1.0,American,,GrxntChristian,,0,"@AmericanAir you know I love this airline, but why are my friends @MEGENTRIPODI @jordnnicole7 having such a problem retaining info they need",,2015-02-23 21:06:19 -0800,,Central Time (US & Canada)
570087222663229440,negative,0.6978,Cancelled Flight,0.3674,American,,GarrettBogar,,0,"@AmericanAir $600 Late Flightr, 2 complete itinerary changes, and lost work and time, but yeah ""I"" got it rebooked",,2015-02-23 21:06:00 -0800,,
570087022292905985,positive,0.6702,,,American,,fmisle,,0,@americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3,,2015-02-23 21:05:12 -0800,"San Antonio, TX / Boston, MA",Eastern Time (US & Canada)
570086891342733312,negative,1.0,Lost Luggage,0.6416,American,,showbiz411,,0,@AmericanAir you've got to be kidding. Look at the pictures.  I'm hoping it's on the flight that just came in. The whole story is 2 much,,2015-02-23 21:04:41 -0800,"New York, NY",Eastern Time (US & Canada)
570086501222096896,negative,1.0,Customer Service Issue,0.3666,American,,CathyS_1109,,0,"@AmericanAir You're clueless. A kind rez agnt contacted USAir 4me around midnite, told them what to do. If not that I'd have missed funeral.",,2015-02-23 21:03:08 -0800,,Eastern Time (US & Canada)
570086488324485121,negative,1.0,Flight Attendant Complaints,0.354,American,,GarrettBogar,,0,"Nice try @AmericanAir I heard your crew whisper ""she's still at the hotel, she probably doesn't think she has to work until tomorrow""",,2015-02-23 21:03:05 -0800,,
570086434410930176,neutral,1.0,,,American,,MDTwankyTwank,,0,@AmericanAir do you have hand sanitizer in the bathrooms on your flights?,,2015-02-23 21:02:52 -0800,"Greenbow, Alabama",
570086014980648960,negative,1.0,Flight Attendant Complaints,0.6846,American,,Alefishman,,0,@AmericanAir I'm at the airport right now and your people didn't know how to react and help me with this situation. Very frustrated.,,2015-02-23 21:01:12 -0800,Argentina,Buenos Aires
570085896319401984,positive,0.6807,,,American,,csckirk,,0,@AmericanAir Thank you,,2015-02-23 21:00:44 -0800,North Texas,Central Time (US & Canada)
570085859132878848,negative,0.6661,Customer Service Issue,0.6661,American,,CineDrones,,0,"@AmericanAir So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN",,2015-02-23 21:00:35 -0800,"Orlando, FL ",Eastern Time (US & Canada)
570085625061384192,negative,0.6722,Cancelled Flight,0.6722,American,,iWorldSolutions,,1,"@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Monday, Flightaware says. http://t.co/atwyiFh6Zy",,2015-02-23 20:59:39 -0800,World Wide,Pretoria
570085165378068480,negative,1.0,Can't Tell,0.6651,American,,Caleigh_Wilson,,0,@AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat.,,2015-02-23 20:57:49 -0800,"Los Angeles, CA",
570085025896665088,positive,0.6605,,,American,,tifotter,,0,@AmericanAir No apology necessary. It was wind and I was on Delta. XOXO,,2015-02-23 20:57:16 -0800,"Sugarhood, SLC",Mountain Time (US & Canada)
570084690608201728,negative,1.0,Can't Tell,1.0,American,,em_fitzpatrick,,0,@AmericanAir YOU FUCKING SUCK,,2015-02-23 20:55:56 -0800,,Eastern Time (US & Canada)
570083543553945600,positive,0.669,,,American,,lczand,,0,@AmericanAir thank you,,2015-02-23 20:51:23 -0800,SE USA,Central Time (US & Canada)
570082819025838080,neutral,1.0,,,American,,Gww1863,,0,@AmericanAir on our way now,"[39.8893997, -75.219676]",2015-02-23 20:48:30 -0800,,
570082289939406848,neutral,0.669,,0.0,American,,uneek1908,,0,@AmericanAir I am traveling from AUH to IAD via etihad and then from IAD to DFW via AA. Will I be able to retrieve my checked bag in IAD?,,2015-02-23 20:46:24 -0800,The Great State of TEXAS,Central Time (US & Canada)
570081797427621888,negative,1.0,Can't Tell,0.6139,American,,nrosenb1,,0,@AmericanAir Is this a serious thread. Maybe you guys should re-read it. #fail,,2015-02-23 20:44:26 -0800,,
570081695342309377,negative,1.0,Customer Service Issue,0.3599,American,,jdl_il,,0,@AmericanAir now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm,,2015-02-23 20:44:02 -0800,,
570081679844319232,positive,1.0,,,American,,SusieKapnas,,0,@AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone.,"[32.9176348, -97.0163282]",2015-02-23 20:43:58 -0800,,Eastern Time (US & Canada)
570081513087369216,negative,1.0,Lost Luggage,1.0,American,,showbiz411,,0,@AmericanAir you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse,,2015-02-23 20:43:18 -0800,"New York, NY",Eastern Time (US & Canada)
570081165459259392,neutral,1.0,,,American,,Amrutafrika,,0,@AmericanAir sent,,2015-02-23 20:41:56 -0800,,
570080703171448832,neutral,1.0,,,American,,aprilteybrown,,0,@AmericanAir what about flight 1239?,,2015-02-23 20:40:05 -0800,"Washington, D.C.",Eastern Time (US & Canada)
570080608996556800,positive,1.0,,,American,,JohnHam2500,,0,@AmericanAir thanks to AA / DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia,,2015-02-23 20:39:43 -0800,,
570080545461407745,negative,1.0,Customer Service Issue,1.0,American,,samcurly,,0,"@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer ""service"". Ever. #customerservice #fail",,2015-02-23 20:39:28 -0800,LA,Pacific Time (US & Canada)
570080397628825600,negative,1.0,Can't Tell,1.0,American,,JasonShaw2,,0,@AmericanAir yeah and what are they gunna? Nothing your whole organization is a joke,,2015-02-23 20:38:53 -0800,Belleville,Eastern Time (US & Canada)
570079755560595456,negative,0.6648,Cancelled Flight,0.6648,American,,SarahFoglia,,0,@AmericanAir My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why?,,2015-02-23 20:36:19 -0800,"Tampa, Florida",Quito
570079290953486338,negative,0.6569,Damaged Luggage,0.3449,American,,CineDrones,,0,"@AmericanAir Great, then tell me how you will fix it? @Suntimes @WSJ @latimes @nytimes #media #filmcrew #photography #cameragear",,2015-02-23 20:34:29 -0800,"Orlando, FL ",Eastern Time (US & Canada)
570079030029848579,negative,1.0,Late Flight,1.0,American,,titoebc,,0,@AmericanAir 2hr and 20 min delayed...still waiting...you need to do something to improve... http://t.co/1m36NTPTR8,,2015-02-23 20:33:26 -0800,,
570078673090408448,negative,0.6827,Flight Booking Problems,0.6827,American,,Rachelgaffney,,0,@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?,,2015-02-23 20:32:01 -0800,"Dallas,Tx",Central Time (US & Canada)
570078556711026688,positive,0.6487,,,American,,Ben_Epperson,,0,@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.,,2015-02-23 20:31:34 -0800,Texas,Central Time (US & Canada)
570078022201532419,negative,1.0,Flight Booking Problems,0.6564,American,,kiasuchick,,0,@AmericanAir I booked it on US Airways site. Don't see a Cancelled Flight link :(,,2015-02-23 20:29:26 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
570077997648064512,negative,1.0,longlines,0.3866,American,,_apm_23,,0,@AmericanAir we had to sit in the airport a long periolodicly time. the planes were nasty,,2015-02-23 20:29:20 -0800,,
570077431484121088,neutral,0.6509999999999999,,0.0,American,,csckirk,,0,@AmericanAir With snow/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??,,2015-02-23 20:27:05 -0800,North Texas,Central Time (US & Canada)
570077011324096514,positive,0.6832,,0.0,American,,ZamaTea,,0,@AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644,"[41.99335821, -87.91260807]",2015-02-23 20:25:25 -0800,,Pacific Time (US & Canada)
570075821127249920,negative,1.0,Late Flight,1.0,American,,RealDavidSilva,,0,@AmericanAir Late Flight again geez flt2417 #Late Flight #delays #typical,,2015-02-23 20:20:41 -0800,,Arizona
570075716861206528,neutral,0.6468,,0.0,American,,King_Lito10,,0,@AmericanAir do you guys have wifi on international flights?,,2015-02-23 20:20:17 -0800,"The gym, having a pizza. ",Eastern Time (US & Canada)
570075101326024704,negative,1.0,Can't Tell,0.6942,American,,siltonygonzalez,,0,"@AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on.",,2015-02-23 20:17:50 -0800,,
570074976428158976,negative,1.0,Lost Luggage,0.7059,American,,siltonygonzalez,,0,@AmericanAir absolutely disappointed in your lack of service. Lost my bag and can't even deliver it after I was told it would happen.,,2015-02-23 20:17:20 -0800,,
570074886606958592,positive,0.7009,,,American,,lsongne,,0,@AmericanAir Just followed you.,,2015-02-23 20:16:59 -0800,"Orange County, CA",Pacific Time (US & Canada)
570074601801318400,neutral,1.0,,,American,,nrosenb1,,0,@AmericanAir What are Preferred Seats?,,2015-02-23 20:15:51 -0800,,
570073396152676352,negative,1.0,Late Flight,0.3485,American,,jdl_il,,0,@AmericanAir what can AA do for a load of people about to board their 5th plane of a very long day when the first 4 were unserviceable,,2015-02-23 20:11:03 -0800,,
570072578540347393,neutral,0.6876,,0.0,American,,JMeszar,,0,@AmericanAir the Late Flightst usair4603. Earlier 4591,,2015-02-23 20:07:48 -0800,"Bedford, NH",Eastern Time (US & Canada)
570072153607049218,neutral,0.6678,,0.0,American,,aprilteybrown,,0,@AmericanAir any delays on tonight's flight from DFW to SAT? I have family members on board.,,2015-02-23 20:06:07 -0800,"Washington, D.C.",Eastern Time (US & Canada)
570072031502340096,negative,0.6827,Late Flight,0.6827,American,,samuel_cloude,,0,@AmericanAir what is going on with the flight 2417? It has been delay a lot .,,2015-02-23 20:05:38 -0800,Mexico DF,
570071877089148928,neutral,1.0,,,American,,muyguapo8,,0,@AmericanAir Can I use an SWU on an Finnair codeshare of an American operated flight (JFK-MAN)?  Thanks in advance for the help!,,2015-02-23 20:05:01 -0800,,Eastern Time (US & Canada)
570070485653786624,negative,1.0,Customer Service Issue,1.0,American,,Caleigh_Wilson,,0,@AmericanAir We tried with multiple people. I already sat on the phone for an hour and a half and got nowhere.,,2015-02-23 19:59:29 -0800,"Los Angeles, CA",
570070483338731520,negative,1.0,Flight Booking Problems,1.0,American,,JMeszar,,0,@AmericanAir which one.?i have been booked on 6 different ones in the past 2 days,,2015-02-23 19:59:29 -0800,"Bedford, NH",Eastern Time (US & Canada)
570070364723814402,negative,1.0,Customer Service Issue,0.6791,American,,sirmunchie,,0,"@AmericanAir Nope. Couldn't make changes online and after 90 mins on hold and time dealing w/ the rude rep, the 24 hour window has closed.",,2015-02-23 19:59:01 -0800,eating curly fries w/ the wife,Eastern Time (US & Canada)
570070044547403777,negative,1.0,Customer Service Issue,1.0,American,,CineDrones,,0,"@AmericanAir doesn't care about customers, break your gear and tell u they can't do anything. @WSJ @latimes @chicagotribune #media #filmcrew",,2015-02-23 19:57:44 -0800,"Orlando, FL ",Eastern Time (US & Canada)
570069642976239616,neutral,0.6685,,0.0,American,,DWare_Laflare,,0,@AmericanAir yes....twice...for two different flights and occasions,,2015-02-23 19:56:08 -0800,Miami,Pacific Time (US & Canada)
570069345818161152,neutral,1.0,,,American,,stormxlove47,,0,@AmericanAir Why is your cover photo of TWA? Just wondering.,,2015-02-23 19:54:58 -0800,AJ's Heart,Pacific Time (US & Canada)
570069262586540032,negative,1.0,Customer Service Issue,0.6707,American,,AtomicSyzygy,,0,@AmericanAir unable to access the website.  Will try again.,,2015-02-23 19:54:38 -0800,,
570069217879461889,neutral,1.0,,,American,,MEGENTRIPODI,,0,@AmericanAir yikes.,,2015-02-23 19:54:27 -0800,,
570068649295241216,neutral,1.0,,,American,,jaxyeary,,0,.@AmericanAir Hopefully it's all fixed. They've got a new aircraft for us- just waiting to board.,,2015-02-23 19:52:12 -0800,"Washington, DC via Wisconsin",Eastern Time (US & Canada)
570068466717237249,negative,0.6648,Bad Flight,0.345,American,,csw65,,0,@AmericanAir Best planes in the business. NOT? AA5411 today. http://t.co/I7Vdi9WqSF,,2015-02-23 19:51:28 -0800,Louisville KY ,Eastern Time (US & Canada)
570068449646346240,neutral,1.0,,,American,,kiasuchick,,0,@AmericanAir @USAirways I need to Cancelled Flight a flight I booked earlier tonight. Are you able to do it over Twitter?,,2015-02-23 19:51:24 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
570068397544710144,negative,0.7023,Bad Flight,0.7023,American,,zZzTeHzZz,,0,@AmericanAir I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm,,2015-02-23 19:51:11 -0800,,Central Time (US & Canada)
570068393736302594,positive,1.0,,,American,,nickandriani,,0,Keep it up :) @AmericanAir,,2015-02-23 19:51:11 -0800,kansas city,Central Time (US & Canada)
570067446712791040,negative,1.0,Late Flight,1.0,American,,louprice13,,0,@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable.,,2015-02-23 19:47:25 -0800,Chicago,
570066231757180928,negative,0.6566,Customer Service Issue,0.6566,American,,RobGlaser,,0,@AmericanAir thx for the apology.   A commitment to fix your broken system would be better.  Actually fixing it would be better still.,,2015-02-23 19:42:35 -0800,"Seattle, WA, USA",
570066226233417728,negative,1.0,Bad Flight,0.6966,American,,lczand,,0,@AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child.,,2015-02-23 19:42:34 -0800,SE USA,Central Time (US & Canada)
570065545392861184,negative,1.0,Can't Tell,1.0,American,,JasonShaw2,,4,@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke,,2015-02-23 19:39:51 -0800,Belleville,Eastern Time (US & Canada)
570065322369101824,negative,1.0,Customer Service Issue,0.3579,American,,JasonShaw2,,4,@AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather,,2015-02-23 19:38:58 -0800,Belleville,Eastern Time (US & Canada)
570064927550889984,negative,1.0,Customer Service Issue,1.0,American,,JasonShaw2,,4,@AmericanAir airport and 2 extra nights for hotels and not once have I heard of anything from your embarrassing airline saying that you will,,2015-02-23 19:37:24 -0800,Belleville,Eastern Time (US & Canada)
570064554232688640,negative,1.0,Cancelled Flight,0.6657,American,,JasonShaw2,,4,@AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth,,2015-02-23 19:35:55 -0800,Belleville,Eastern Time (US & Canada)
570064443159089153,negative,1.0,Customer Service Issue,1.0,American,,youroptimallife,,0,@AmericanAir your assistance has not been very helpful frustrating disappointing experience &amp; w/small children very inconvenient,,2015-02-23 19:35:29 -0800,New York ,
570064285860171776,negative,1.0,Cancelled Flight,1.0,American,,JasonShaw2,,5,@AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight,,2015-02-23 19:34:51 -0800,Belleville,Eastern Time (US & Canada)
570064025918115840,negative,1.0,Cancelled Flight,1.0,American,,JasonShaw2,,4,@AmericanAir Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have,,2015-02-23 19:33:49 -0800,Belleville,Eastern Time (US & Canada)
570063648468688899,negative,1.0,Customer Service Issue,0.6624,American,,nrosenb1,,0,@AmericanAir WHAT IS GOING ON?  This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment.,,2015-02-23 19:32:19 -0800,,
570063451143462913,positive,1.0,,,American,,shaun_souza,,0,@AmericanAir I've just received the ticket. Thank you for your help,,2015-02-23 19:31:32 -0800,,
570063192581390336,neutral,1.0,,,American,,wfaachannel8,,5,"@AmericanAir jet slides off icy taxiway at @dfwairport 

STORY: http://t.co/4pONJ3jidE http://t.co/3DCWerZ1kr",,2015-02-23 19:30:31 -0800,"Dallas, TX",Central Time (US & Canada)
570063107701272576,negative,1.0,Customer Service Issue,1.0,American,,nrosenb1,,0,@AmericanAir This is getting out of hand. I called Reservations to reserve the seats that it won't let me select online and there's a fee...,,2015-02-23 19:30:10 -0800,,
570062369096908801,negative,1.0,Late Flight,1.0,American,,ImagineHC,,0,"@AmericanAir on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen.",,2015-02-23 19:27:14 -0800,Miami FL,Eastern Time (US & Canada)
570061921145065473,negative,1.0,Can't Tell,0.6559999999999999,American,,joshua_saucedo,,0,@AmericanAir so disappointed with this airline never again will I book with you guys,,2015-02-23 19:25:27 -0800,,
570060846241611777,positive,1.0,,,American,,NickWellen,,0,@AmericanAir thanks,,2015-02-23 19:21:11 -0800,Minnesota,
570060776301424641,negative,1.0,Lost Luggage,0.3564,American,,jwmb6c,,0,"@AmericanAir You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service",,2015-02-23 19:20:54 -0800,"Kansas City, MO",Central Time (US & Canada)
570060726523584512,negative,0.6356,Customer Service Issue,0.6356,American,,Tai00,,0,@AmericanAir Would it be ok to send you a DM asking a few questions because i'm deaf and been on hold so long?,,2015-02-23 19:20:43 -0800,,Eastern Time (US & Canada)
570060687164067840,negative,0.6548,Cancelled Flight,0.3327,American,,shelia_talia,,0,"@AmericanAir ""sorry you were disappointed"" #outoftouchwithreality #people have kids and jobs",,2015-02-23 19:20:33 -0800,,
570060649780400128,negative,1.0,Flight Booking Problems,0.7033,American,,nrosenb1,,0,@AmericanAir @nrosenb1 It's not allowing me to book available seats,,2015-02-23 19:20:24 -0800,,
570059874480091136,negative,1.0,Cancelled Flight,1.0,American,,DonnyrMartin,,0,"@AmericanAir seriously, all flights from Detroit to Dallas are Cancelled Flightled 2 days in a row. I want to get home &amp; see my wife &amp; kids.",,2015-02-23 19:17:19 -0800,"Waco, TX",Central Time (US & Canada)
570058070224728064,negative,1.0,Late Flight,0.6802,American,,Vink401,,0,@AmericanAir of delays and trapped on planes with no water or air. Never ever ever again. #neveragain #aafail,,2015-02-23 19:10:09 -0800,"Miami, FL",
570057993770831872,negative,1.0,Customer Service Issue,1.0,American,,Caleigh_Wilson,,0,@AmericanAir LITERALLY just told me they'd rather have an empty seat than my mom get to come earlier &amp; take me to Dr. appointment. WOW,,2015-02-23 19:09:51 -0800,"Los Angeles, CA",
570057871058079745,negative,1.0,Customer Service Issue,1.0,American,,weezerandburnie,,0,@AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern,,2015-02-23 19:09:22 -0800,Belle MO,
570057855358935043,negative,1.0,Customer Service Issue,1.0,American,,amydresnick,,0,@AmericanAir I had an advantage # and you deactivated it. I don't think you should deactivate a customers acct without their knowledge #help,,2015-02-23 19:09:18 -0800,,
570057809037008896,negative,1.0,Late Flight,1.0,American,,Vink401,,0,@AmericanAir thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting,,2015-02-23 19:09:07 -0800,"Miami, FL",
570057784114302977,negative,0.6454,Can't Tell,0.345,American,,eb83125,,0,"@AmericanAir If it's in my backpack, why do I need to see agent?","[32.92215312, -96.97563515]",2015-02-23 19:09:01 -0800,,
570057416718491649,negative,1.0,Flight Booking Problems,0.6324,American,,amandakryska,,0,@AmericanAir I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice,,2015-02-23 19:07:33 -0800,Chicago,Central Time (US & Canada)
570056907634798593,negative,1.0,Customer Service Issue,1.0,American,,weezerandburnie,,0,@AmericanAir she sent you an email 2 customer service the night it happened ur response was basically 2 bad sorry how should she contact u.,,2015-02-23 19:05:32 -0800,Belle MO,
570056289419526145,negative,0.6513,Customer Service Issue,0.3293,American,,foschini3,,0,@AmericanAir Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help?,,2015-02-23 19:03:05 -0800,Houston,Central Time (US & Canada)
570056002692710400,positive,1.0,,,American,,WanderLustErin,,0,"@AmericanAir  TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!",,2015-02-23 19:01:56 -0800,Chicago,Central Time (US & Canada)
570054549915873280,positive,1.0,,,American,,Kristimb,,0,@AmericanAir Thank you for the response. Much appreciated!,,2015-02-23 18:56:10 -0800,Los Angeles,Pacific Time (US & Canada)
570053952856854528,negative,1.0,Late Flight,0.6514,American,,rduffy487,,0,@AmericanAir 4369. about 4 flights all using same gate w/buses to the planes.  Awful boarding process. Hour and a half Late Flight,,2015-02-23 18:53:48 -0800,,
570053168349851648,negative,1.0,Customer Service Issue,1.0,American,,archetype_snypo,,0,@AmericanAir is there another line I can call when I am on hold for 5 hours? Also how can I get compensated for this loss of time and money?,,2015-02-23 18:50:41 -0800,,
570052723409874947,negative,1.0,Customer Service Issue,1.0,American,,Rizzilient,,0,"@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules.  help!",,2015-02-23 18:48:54 -0800,,
570052545298759680,negative,1.0,Customer Service Issue,1.0,American,,sirmunchie,,0,@AmericanAir Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help!,,2015-02-23 18:48:12 -0800,eating curly fries w/ the wife,Eastern Time (US & Canada)
570051874537271296,neutral,0.6278,,0.0,American,,alnanderson,,0,@AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?,,2015-02-23 18:45:32 -0800,"ÜT: 34.658262,-86.479396",Central Time (US & Canada)
570051834188075008,positive,1.0,,,American,,RobertCossar,,0,"@AmericanAir thanks.  I actually made it, my connection flight was delayed.  Guess all delays are not a bad thing. http://t.co/XGgCNTco8m",,2015-02-23 18:45:22 -0800,,Central Time (US & Canada)
570050754158800896,negative,1.0,Customer Service Issue,1.0,American,,RobGlaser,,0,@AmericanAir the issue wasn't a long wait. It was an infinite do loop. Your system didn't let me (or any customer) wait or leave a message.,"[47.6171292, -122.2803409]",2015-02-23 18:41:05 -0800,"Seattle, WA, USA",
570050635703300096,neutral,1.0,,,American,,kiasuchick,,0,@AmericanAir Did the policy change? I've seen people with hamsters and rabbits before.,,2015-02-23 18:40:37 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
570050603927392257,negative,1.0,Customer Service Issue,1.0,American,,faisal_tayebjee,,0,@AmericanAir thanks to your attendant on flight for advising connect flight held.  Ran with kids and flight departed. Poor service at Miami,,2015-02-23 18:40:29 -0800,,Dublin
570049704618299392,negative,1.0,Customer Service Issue,1.0,American,,MSFHQ,,0,@AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys.,,2015-02-23 18:36:55 -0800,,Quito
570048310876119040,negative,1.0,Lost Luggage,0.6572,American,,kock,,0,@AmericanAir I'm here standing at baggage claim waiting for bags FOR OVER AN HOUR at DFW. The gate is 100 feet from here! #nothappy,,2015-02-23 18:31:22 -0800,USA,
570047946932101120,negative,1.0,Lost Luggage,0.6644,American,,monumentsinking,,0,@AmericanAir right so I missed my connection / had a three hour Kay over / then you lost my bag.,,2015-02-23 18:29:56 -0800,PDX JFK SFO BDL,Pacific Time (US & Canada)
570047669370036224,negative,1.0,Cancelled Flight,0.6741,American,,StephFCampbell,,0,"@AmericanAir obviously we did see an agent-booked us for tomorrow morning. No hotel, no transportation. #pregnantwithtwins #stranded #angry",,2015-02-23 18:28:50 -0800,"Kansas City, MO",Central Time (US & Canada)
570046633418891264,negative,1.0,Late Flight,0.7192,American,,vickyyp__,,0,@AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous,"[41.95627333, -87.87860345]",2015-02-23 18:24:43 -0800,,Alaska
570046387825410048,neutral,0.6648,,0.0,American,,PareshRP,,0,@AmericanAir my 2498 to CLT left the gate. What is next for CLT. Need help,,2015-02-23 18:23:44 -0800,"Charlotte, NC",Eastern Time (US & Canada)
570045914347237376,negative,1.0,Customer Service Issue,0.7078,American,,Amrutafrika,,0,@AmericanAir you have a company policy that refuses employees to speak to other employees over the phone? Interesting,,2015-02-23 18:21:51 -0800,,
570045645714620417,negative,1.0,Customer Service Issue,1.0,American,,msofka,,0,@AmericanAir still on hold. After you hung up on me the first time (another 45 minutes!) http://t.co/IMRLAu77iH,"[41.45858699, -81.86780822]",2015-02-23 18:20:47 -0800,"Cleveland, OH",Central Time (US & Canada)
570045585149063168,negative,1.0,Cancelled Flight,0.6968,American,,NickWellen,,0,@AmericanAir if it I have not rebooked didn't get notified that it was Cancelled Flightled,,2015-02-23 18:20:33 -0800,Minnesota,
570045461077352448,neutral,1.0,,,American,,NickWellen,,0,@AmericanAir is that the flight for tomorrow?,,2015-02-23 18:20:03 -0800,Minnesota,
570044700951838720,positive,1.0,,,American,,TheCandaceSmith,,0,"“@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.” Always! I adore American Airlines!",,2015-02-23 18:17:02 -0800,Los Angeles,Pacific Time (US & Canada)
570044497330987008,negative,1.0,Cancelled Flight,1.0,American,,krescate,,0,"Without notifying though? “@AmericanAir: @krescate We don't like Cancelled Flightling flights, Kim, but weather has not played nice with us.""",,2015-02-23 18:16:13 -0800,San Diego,Pacific Time (US & Canada)
570044332843134976,positive,1.0,,,American,,momsgoodeats,,0,"Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come",,2015-02-23 18:15:34 -0800,#Omaha ,Central Time (US & Canada)
570044138302808064,neutral,1.0,,,American,,DeputyBrans,,0,@AmericanAir Do you have any flights with lie flat seating from STL to PDX around the date of March 5?,,2015-02-23 18:14:48 -0800,,
570043591927537664,negative,0.6749,Customer Service Issue,0.6749,American,,Amrutafrika,,0,@AmericanAir how do you refuse a customer who is willing to pay to upgrade when half of your first class is empty,,2015-02-23 18:12:37 -0800,,
570043390773084160,negative,1.0,Customer Service Issue,1.0,American,,blogblogblog,,0,@AmericanAir customer service (if you can call it that) refunded my money,,2015-02-23 18:11:49 -0800,"Brevard, NC",Central Time (US & Canada)
570043199596531712,negative,0.7221,Customer Service Issue,0.7221,American,,msofka,,1,@AmericanAir im still on hold...,"[41.45856783, -81.86763782]",2015-02-23 18:11:04 -0800,"Cleveland, OH",Central Time (US & Canada)
570042981794729985,negative,1.0,Can't Tell,0.6983,American,,BridgeburnerFid,,1,@AmericanAir you ever wonder why you find yourselves responding to so many customer complaints on twitter? It's because your airline sucks.,,2015-02-23 18:10:12 -0800,,Atlantic Time (Canada)
570042963021205504,negative,1.0,Customer Service Issue,1.0,American,,AJDelgado13,,1,@AmericanAir Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?!,,2015-02-23 18:10:07 -0800,about.me/ajdelgado,Eastern Time (US & Canada)
570042828983820288,neutral,1.0,,,American,,SGMo_,,0,@AmericanAir Do we get a class discount on your wifi? I will be flying your airlines at approx. 4 Am?,,2015-02-23 18:09:35 -0800,The Onion Land,Eastern Time (US & Canada)
570042700835082240,negative,1.0,Bad Flight,0.662,American,,louprice13,,0,@AmericanAir #customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal.,,2015-02-23 18:09:05 -0800,Chicago,
570042296357539840,positive,1.0,,,American,,gcollingwood,,0,@AmericanAir @contactcej thanks!,,2015-02-23 18:07:28 -0800,"Atlanta, GA USA",
570042155634450433,negative,1.0,Late Flight,1.0,American,,gcollingwood,,0,"@AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL.",,2015-02-23 18:06:55 -0800,"Atlanta, GA USA",
570042096242917377,negative,1.0,Can't Tell,0.6521,American,,davidsalomonr,,0,"@AmericanAir SO BAD service in Miami, AirPort..",,2015-02-23 18:06:41 -0800,Mexico,Central Time (US & Canada)
570041376005443585,negative,1.0,Customer Service Issue,1.0,American,,DWare_Laflare,,0,@AmericanAir needs an entire customer service overhaul @Delta would never treat its customers with anything less that A1 service,,2015-02-23 18:03:49 -0800,Miami,Pacific Time (US & Canada)
570041195113492480,negative,1.0,Can't Tell,1.0,American,,Amrutafrika,,1,@AmericanAir are you guys intentionally trying to lose customers and money?,,2015-02-23 18:03:06 -0800,,
570041144488230912,negative,1.0,Customer Service Issue,1.0,American,,msofka,,0,"@AmericanAir why do you continually play the ""according to federal regulations"" every 58 seconds. I could see if you had quicker service...","[41.45862827, -81.86766456]",2015-02-23 18:02:54 -0800,"Cleveland, OH",Central Time (US & Canada)
570040903735373825,neutral,1.0,,,American,,chaigen1,,0,@AmericanAir can I send you my trusted traveler ID to add to my reservation for tsa pre?,,2015-02-23 18:01:56 -0800,,
570040802845421568,negative,0.7020000000000001,Lost Luggage,0.7020000000000001,American,,AMoChapman,,0,"@AmericanAir thanks, but I had to hire a car in Chicago and drive to MKE. Does that mean I have to go to the airport?????",,2015-02-23 18:01:32 -0800,'Straya',Sydney
570040750412406784,positive,1.0,,,American,,projectguy,,0,@AmericanAir the folks at the Executive Platinum desk are great pros.  They understand my displeasure with change fees and switch to SW.,,2015-02-23 18:01:20 -0800,San Antonio Texas,Central Time (US & Canada)
570040411206631424,positive,0.6874,,0.0,American,,cubexg,,0,@AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process?,,2015-02-23 17:59:59 -0800,New York,Eastern Time (US & Canada)
570039635541274625,negative,1.0,Cancelled Flight,1.0,American,,youroptimallife,,1,@AmericanAir thanks for a Cancelled Flightled flight then a delayed flight and NOT telling us More missed work More $ on hotel #WorstCustomerService,,2015-02-23 17:56:54 -0800,New York ,
570038882294607873,negative,1.0,Late Flight,0.6827,American,,archetype_snypo,,0,@AmericanAir Flight 3487 delayed 1 hour because of pilots? I spend 5+ hours on the phone just to get an EP agent on the phone now this?,,2015-02-23 17:53:55 -0800,,
570038580967383042,negative,1.0,Flight Attendant Complaints,0.6812,American,,garytx,,0,.@AmericanAir Advised GAs and pilot of my flight. Too bad no one took action.,,2015-02-23 17:52:43 -0800,"Austin, Texas area",Central Time (US & Canada)
570038564110467074,negative,1.0,Customer Service Issue,0.6458,American,,DWare_Laflare,,0,@AmericanAir @USAirways need to be reported to the @BBB_media for their complete disregard for paying customers! #DoNotFlyWithThem,,2015-02-23 17:52:39 -0800,Miami,Pacific Time (US & Canada)
570038498566283264,neutral,0.6594,,0.0,American,,JohnMHaaland,,0,@AmericanAir anything in particular I should ask for.   Will they want me to document my mileage plus status!,,2015-02-23 17:52:23 -0800,New York Tri-State,Eastern Time (US & Canada)
570037969819545600,negative,1.0,Customer Service Issue,1.0,American,,weezerandburnie,,0,@AmericanAir how about you give us a number to call instead of the empty email since you are not working on it,,2015-02-23 17:50:17 -0800,Belle MO,
570037613899481088,negative,1.0,Customer Service Issue,0.6679999999999999,American,,sammi2943,,0,"@AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed.",,2015-02-23 17:48:52 -0800,,
570036538488139776,positive,1.0,,,American,,unadesmemoriada,,0,@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above &amp; beyond to help me! 👌👌👌,,2015-02-23 17:44:36 -0800,México,Mexico City
570036463729020928,neutral,0.71,,0.0,American,,lczand,,0,"@AmericanAir daughter record loc. is KYBILC. She is traveling with 3 y.o. and needs to be in adjacent seats, not across isle.",,2015-02-23 17:44:18 -0800,SE USA,Central Time (US & Canada)
570036327825195008,negative,1.0,Flight Attendant Complaints,0.6659999999999999,American,,Lauren_Nann,,0,@AmericanAir Gabriela in Miami is a very rude employee.Working the MIA-LGA check In. She made experience unpleasant.  #customerexperience,"[25.79667815, -80.28050395]",2015-02-23 17:43:45 -0800,"Harrison, New York",Eastern Time (US & Canada)
570036187815149570,negative,0.657,Bad Flight,0.3548,American,,rkaradi,,0,@AmericanAir ok makes no sense tho Since you'll give me a free upgrade to first.,,2015-02-23 17:43:12 -0800,,
570035338925592577,negative,0.6804,Flight Booking Problems,0.3512,American,,redeyes313,,0,"@AmericanAir I didn't want to Cancelled Flight, I wanted to take someone off and keep my price. Held at 402, at 10am today 440, now 530",,2015-02-23 17:39:50 -0800,"Lake County, Illinois",
570034368086827008,negative,1.0,Customer Service Issue,1.0,American,,mikesnavely,,0,@AmericanAir it's not about the delay.  It's about the communication.,,2015-02-23 17:35:58 -0800,"Austin, TX",Central Time (US & Canada)
570034112863608832,negative,1.0,Customer Service Issue,0.6599,American,,AChinRust,,0,"@AmericanAir would you like any additional details of my issue? Airport, flight, agent name? Or are you happy w/ this automated lip service?",,2015-02-23 17:34:57 -0800,,
570034025148108800,negative,0.7206,Late Flight,0.7206,American,,nf14jk,,0,@AmericanAir 3611 was supposed to depart at 5:10pm central.  About ready to close the door at 7:34pm central.,,2015-02-23 17:34:36 -0800,,
570033764044304385,positive,1.0,,,American,,maryella_green,,0,"@AmericanAir @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much!",,2015-02-23 17:33:34 -0800,Sassy southerner in Chicago,Central Time (US & Canada)
570033624306708481,positive,1.0,,,American,,sherscott,,0,@AmericanAir Absolutely!,,2015-02-23 17:33:01 -0800,Houston,Central Time (US & Canada)
570033439857979392,negative,1.0,Bad Flight,0.6954,American,,kathyjazztx,,0,@AmericanAir - cluster continues-still on connecting instead of direct..bag charged and seats not together. #shafted,,2015-02-23 17:32:17 -0800,,
570033429816999936,negative,1.0,Customer Service Issue,1.0,American,,StephFCampbell,,0,@AmericanAir @USAirways - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault?,,2015-02-23 17:32:15 -0800,"Kansas City, MO",Central Time (US & Canada)
570033259842801664,negative,1.0,Late Flight,1.0,American,,LunaStarwind,,0,@AmericanAir has no idea what they're doing. Delay 1 flight from 5pm to 7:40pm then delay another TO THE SAME DESTINATION  @ THE SAME TIME.,,2015-02-23 17:31:34 -0800,"Menomonee Falls, WI, USA",Central Time (US & Canada)
570033099939184641,positive,1.0,,,American,,maryella_green,,0,"@AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!",,2015-02-23 17:30:56 -0800,Sassy southerner in Chicago,Central Time (US & Canada)
570033000777457664,neutral,0.6677,,0.0,American,,NickWellen,,0,@AmericanAir are flights from Pensacola fl delayed flight 3670,,2015-02-23 17:30:32 -0800,Minnesota,
570032636657311744,neutral,0.7219,,0.0,American,,shaun_souza,,0,@AmericanAir the status on my itinerary says on request in red. What's that mean?,,2015-02-23 17:29:05 -0800,,
570032541933051904,negative,1.0,Lost Luggage,1.0,American,,vickky1319,,0,@AmericanAir have such a bad rep for loosing costumers luggage. I stopped flying them a while back.,,2015-02-23 17:28:43 -0800,Somewhere In The World...,Eastern Time (US & Canada)
570032010145607680,neutral,0.6804,,0.0,American,,msofka,,0,@AmericanAir @jokerunning this happened to me too!!!,,2015-02-23 17:26:36 -0800,"Cleveland, OH",Central Time (US & Canada)
570031758546063361,negative,1.0,Customer Service Issue,1.0,American,,msofka,,0,@AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call,,2015-02-23 17:25:36 -0800,"Cleveland, OH",Central Time (US & Canada)
570031615130394624,positive,0.6708,,,American,,Princessk91,,0,@AmericanAir thanks 😩. idk if it still Late Flight but I hope I get it tonight 😭,,2015-02-23 17:25:02 -0800,☀️SoFla☀️,Atlantic Time (Canada)
570031138913329152,negative,1.0,Customer Service Issue,0.6887,American,,jokerunning,,0,@AmericanAir I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow?,,2015-02-23 17:23:08 -0800,South Wales,London
570030165788459010,negative,1.0,Late Flight,1.0,American,,contactcej,,0,@AmericanAir u didn't give an answer why the flight delayed so long. and how do u compensate missing my other flights Lima to Cuzco??,,2015-02-23 17:19:16 -0800,,
570029599930880000,neutral,1.0,,,American,,adams_jaco,,0,@AmericanAir can you help me update a birthday that was incorrectly input in a reservation? This is preventing me from checking in,,2015-02-23 17:17:01 -0800,,
570029442514333698,negative,1.0,Customer Service Issue,1.0,American,,TinaHovsepian,,0,@AmericanAir yep as I saidi feel sorry for you that you have to run their account how embarrassing for you,,2015-02-23 17:16:24 -0800,North Hollywood,
570028289399525376,negative,1.0,Lost Luggage,0.6777,American,,Captain_A_Hab,,0,@AmericanAir TSA said there is nothing they could do. But the question is why are your employee's swapping your customers belongings?,,2015-02-23 17:11:49 -0800,"Charlotte,NC",
570028125024706561,negative,1.0,Late Flight,0.6629,American,,msofka,,0,"@AmericanAir now I have to wait ""more than 60 minutes""","[41.45875201, -81.86775899]",2015-02-23 17:11:10 -0800,"Cleveland, OH",Central Time (US & Canada)
570028083606122497,positive,1.0,,,American,,LSlay19,,0,"@AmericanAir thanks, me too",,2015-02-23 17:11:00 -0800,"NC by day, DC by night....",Quito
570027031326535680,negative,0.7038,Flight Booking Problems,0.3613,American,,theresa_harrell,,0,@AmericanAir I need assistance reFlight Booking Problems a flight from dfw to lit,"[36.29164025, -94.11796975]",2015-02-23 17:06:49 -0800,,Central Time (US & Canada)
570026470741032961,negative,0.642,Late Flight,0.642,American,,cubexg,,0,"@AmericanAir Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane?",,2015-02-23 17:04:35 -0800,New York,Eastern Time (US & Canada)
570025681062633472,neutral,1.0,,,American,,lizzybethc,,0,"@AmericanAir the dinner and called me ""hon"". Not the service I would expect from 1st class.  #disappointed",,2015-02-23 17:01:27 -0800,"Seattle, WA",America/Los_Angeles
570025428095770624,neutral,1.0,,,American,,lizzybethc,,0,"@AmericanAir upgraded to 1st class. Inquired about red wine.  ""Sauvignon blanc &amp; I can't pronounce the other one.""  Couldn't describe...",,2015-02-23 17:00:27 -0800,"Seattle, WA",America/Los_Angeles
570024324666564610,negative,1.0,Customer Service Issue,0.6927,American,,garytx,,3,".@AmericanAir No. I watched these bags be abandoned at depart gate. Watched for &gt;40 mins until owner returned, 20+ mins after I reported",,2015-02-23 16:56:04 -0800,"Austin, Texas area",Central Time (US & Canada)
570022265343123456,positive,1.0,,,American,,MarkMan23,,0,@AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!,,2015-02-23 16:47:53 -0800,"San Diego, CA",Pacific Time (US & Canada)
570021871577477120,negative,1.0,Can't Tell,0.6601,American,,chagaga2013,,0,@AmericanAir my Mistake multibillion dollar company,,2015-02-23 16:46:19 -0800,new york city,Central Time (US & Canada)
570021795123699712,negative,1.0,Customer Service Issue,0.6688,American,,fsugoldy,,0,@AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?,,2015-02-23 16:46:01 -0800,Ft. Lauderdale,Central Time (US & Canada)
570021682569555968,negative,1.0,Late Flight,0.684,American,,chagaga2013,,0,@AmericanAir for our delays !!! I'm out of more money because of you,,2015-02-23 16:45:34 -0800,new york city,Central Time (US & Canada)
570021599392329728,negative,1.0,Flight Attendant Complaints,0.3764,American,,chagaga2013,,0,"@AmericanAir I have got a flight for
The next day !! What about a credit ! You guys are a multimillion dollar company give us back a Credit",,2015-02-23 16:45:14 -0800,new york city,Central Time (US & Canada)
570021329065394176,negative,1.0,Customer Service Issue,1.0,American,,FunNateofPMG,,0,@AmericanAir dont send me a tweet to cover your social media complaints. How about sending me a message with a way to resolve?!?! #CustServ,,2015-02-23 16:44:09 -0800,,Quito
570021225323298816,negative,1.0,Customer Service Issue,0.669,American,,chagaga2013,,0,"@AmericanAir @barrettkarabis what a joke you can mail
The receipt !! Yet. We can't mail
Them
A payment and fly before hand right",,2015-02-23 16:43:45 -0800,new york city,Central Time (US & Canada)
570021054015541248,negative,0.6659,Can't Tell,0.6659,American,,djjohnpayne,,0,@AmericanAir No. It does. You could not be more wrong. http://t.co/66NXZhBbMT,,2015-02-23 16:43:04 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
570020117284724737,positive,1.0,,,American,,mikeschmenger,,0,@AmericanAir keep up the good work.  Got me to my destination safe and on time today,,2015-02-23 16:39:21 -0800,,
570019099268358144,negative,1.0,Can't Tell,0.6496,American,,redeyes313,,1,"@AmericanAir Why doesn't anyone make a better effort to retain customers. It should be an easy fix, I just want to travel AA.",,2015-02-23 16:35:18 -0800,"Lake County, Illinois",
570018532727103489,negative,1.0,Customer Service Issue,0.64,American,,AChinRust,,0,@AmericanAir btr trained gate agts. Im a frequent flyer &amp; have nvr had issue w/my bag 2day I was forced 2 gate check while priority boarding,,2015-02-23 16:33:03 -0800,,
570018285544206337,negative,1.0,Lost Luggage,1.0,American,,sammi2943,,1,@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines,,2015-02-23 16:32:04 -0800,,
570017905879986176,negative,1.0,Cancelled Flight,1.0,American,,shelia_talia,,0,@AmericanAir Cancelled Flightled two flights from Miami to Nashville yesterday and could not get me on a flight for 3-4 days. #Southwestairwasthere,,2015-02-23 16:30:33 -0800,,
570017867342725121,negative,1.0,Lost Luggage,1.0,American,,Wswallace1,,0,"@AmericanAir lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund.  Never again",,2015-02-23 16:30:24 -0800,,
570017634495787009,negative,1.0,Late Flight,1.0,American,,nf14jk,,0,@AmericanAir improve Envoy's performance.  5th trip through ORD in 2015 I've been delayed for hours because of Envoy.  I could drive faster!,,2015-02-23 16:29:29 -0800,,
570017101097934849,negative,1.0,Cancelled Flight,1.0,American,,melindaeasley,,0,@AmericanAir two Cancelled Flightled LGA flights. Both by @Delta took off. Looks like I have a new carrier @Delta!,"[35.87658269, -78.79254351]",2015-02-23 16:27:21 -0800,Manhattan ,Eastern Time (US & Canada)
570016890996666368,positive,0.6621,,0.0,American,,PareshRP,,0,@AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations,,2015-02-23 16:26:31 -0800,"Charlotte, NC",Eastern Time (US & Canada)
570016770708283392,negative,1.0,Flight Booking Problems,0.6347,American,,msofka,,0,@AmericanAir any ways to get through the 50 minute wait to book a flight?,"[41.45847861, -81.86764536]",2015-02-23 16:26:03 -0800,"Cleveland, OH",Central Time (US & Canada)
570016517829623808,neutral,0.6598,,0.0,American,,waynebevan,,0,@AmericanAir Can you provide guidance on how I should work with them to resolve the issue,,2015-02-23 16:25:02 -0800,,Alaska
570015876902232064,negative,1.0,Can't Tell,0.6632,American,,whyemes,,0,"@AmericanAir Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked, I wudda made it.",,2015-02-23 16:22:30 -0800,,
570015527961272321,negative,1.0,Customer Service Issue,0.6776,American,,jokerunning,,0,"@AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?",,2015-02-23 16:21:06 -0800,South Wales,London
570015432750399488,positive,1.0,,,American,,flemmingerin,,0,@AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works.,,2015-02-23 16:20:44 -0800,San Diego,
570015279654293505,negative,1.0,Late Flight,0.6782,American,,StevenCWaters,,0,@AmericanAir stuck on the tarmac in CLT because the our gate is not open. Hope I don't miss my connection.... #logistics #AmericanView,,2015-02-23 16:20:07 -0800,Winterville NC,
570014637397295104,negative,1.0,Customer Service Issue,0.6883,American,,StephanSDalal,,0,"@AmericanAir I waited on hold for two hours, only to have my call. Really unreliable.",,2015-02-23 16:17:34 -0800,,
570014602903339008,positive,0.7007,,,American,,susan2312,,0,@AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud!,,2015-02-23 16:17:26 -0800,"Hants/Surrey, UK",London
570014299625787392,negative,1.0,Late Flight,0.7004,American,,JeremyDDickey,,0,@AmericanAir now a delay to the rebooked flight?!,,2015-02-23 16:16:14 -0800,"Washington, D.C.",Eastern Time (US & Canada)
570013289188630529,negative,1.0,Customer Service Issue,1.0,American,,ashritt,,0,@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error,,2015-02-23 16:12:13 -0800,"Iowa City, IA",Eastern Time (US & Canada)
570013116857237505,neutral,0.3498,,0.0,American,,runsammrun,,0,@AmericanAir um no just hanging out what’s new w you?,"[0.0, 0.0]",2015-02-23 16:11:32 -0800,NYC - Miami - Chicago,Eastern Time (US & Canada)
570011304221667328,negative,1.0,Customer Service Issue,0.6194,American,,ItsJustJill,,2,"@AmericanAir Hey, AA! There was a mistake made by your CR on my Flight Booking Problems. When I call your reservations #, I keep getting hung up on. Advise.",,2015-02-23 16:04:19 -0800,"Dallas, or sometimes Detroit",
570011216313131008,negative,0.6748,Customer Service Issue,0.3521,American,,frqnttraveler,,0,@AmericanAir emailed AAdvantage for status match ... still waiting.  Can't wait to move from @united but help me out here :),,2015-02-23 16:03:58 -0800,california,
570010327036735488,negative,0.659,Lost Luggage,0.3415,American,,Princessk91,,0,@AmericanAir I'll try to have a great week once I receive it 😩😭💔,,2015-02-23 16:00:26 -0800,☀️SoFla☀️,Atlantic Time (Canada)
570009856851222529,negative,1.0,Bad Flight,1.0,American,,nopunsforrori,,0,@AmericanAir not having pillows or blankets or a flight home for 40 people does bad things to my hair,,2015-02-23 15:58:34 -0800,"Ithaca, NY",Eastern Time (US & Canada)
570009228867293185,negative,1.0,Can't Tell,0.3534,American,,monumentsinking,,0,@AmericanAir What are we going to do about the nightmare you guys out me through yesterday? Zero response from the tweet you last sent me.,,2015-02-23 15:56:05 -0800,PDX JFK SFO BDL,Pacific Time (US & Canada)
570009017625526273,negative,1.0,Customer Service Issue,0.6113,American,,ariefriedheim,,0,@AmericanAir I tried site &amp; doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips,,2015-02-23 15:55:14 -0800,"New York, NY",Eastern Time (US & Canada)
570009008817500160,negative,1.0,Customer Service Issue,1.0,American,,ollypop15,,0,@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?,,2015-02-23 15:55:12 -0800,,
570008958691364864,negative,1.0,Flight Attendant Complaints,1.0,American,,Robin_Downing,,0,"@AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA",,2015-02-23 15:55:00 -0800,,Eastern Time (US & Canada)
570008661885526016,negative,1.0,Customer Service Issue,0.6958,American,,MaryHan28,,0,@AmericanAir  2/2 You took cost for both flights out of my bank account. Now I can't get a refund for 2 weeks? I have been a loyal customer.,,2015-02-23 15:53:49 -0800,,
570008179280646146,negative,1.0,Can't Tell,0.3636,American,,egk7,,0,@AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks!,,2015-02-23 15:51:54 -0800,,
570007852724699136,negative,1.0,Can't Tell,0.6942,American,,vickyyp__,,0,@AmericanAir you're airline is ridiculous,"[41.97367122, -87.89700781]",2015-02-23 15:50:36 -0800,,Alaska
570007830083854338,negative,1.0,Customer Service Issue,1.0,American,,egk7,,0,@AmericanAir the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service!,,2015-02-23 15:50:31 -0800,,
570007324380631040,neutral,1.0,,,American,,HargobindV,,0,@AmericanAir Is there a way I can get a record of all the flights I've taken with you?,,2015-02-23 15:48:31 -0800,"Kansas City, Missouri",Central Time (US & Canada)
570006834674835456,positive,1.0,,,American,,CorsoSystems,,0,"@AmericanAir Thank you for the response, we got it resolved at the counter.",,2015-02-23 15:46:34 -0800,"Chicago, IL",
570006830405046272,negative,1.0,Late Flight,1.0,American,,samoss58,,0,"@AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed.",,2015-02-23 15:46:33 -0800,,
570006768681492481,negative,1.0,Cancelled Flight,1.0,American,,PervezNabil,,0,@AmericanAir My flight 1389 from Las Vegas to DFW was Cancelled Flightled! I've been on hold forever and I still have not spoken to anyone! Pls Help,,2015-02-23 15:46:18 -0800,"Frisco, Texas",Eastern Time (US & Canada)
570006737190854656,negative,1.0,Customer Service Issue,1.0,American,,UllCon,,0,"@AmericanAir every time I try to call, it tells me to try again Late Flightr and just hangs up.",,2015-02-23 15:46:11 -0800,"Michigan, US",Quito
570006707935571969,negative,1.0,Flight Booking Problems,0.6553,American,,JeremyDDickey,,0,@AmericanAir rebooked into a different airport. Throwing a wrench into plans 👀,,2015-02-23 15:46:04 -0800,"Washington, D.C.",Eastern Time (US & Canada)
570006301968867328,negative,1.0,Can't Tell,1.0,American,,PhilipStafford,,0,@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon &amp; you failed miserably,,2015-02-23 15:44:27 -0800,"Tampa, Florida",
570006028864999424,negative,0.6422,Customer Service Issue,0.6422,American,,judyatpan,,0,"@AmericanAir Thx, someone picked up after 45 minutes",,2015-02-23 15:43:22 -0800,"Oakland, CA",Pacific Time (US & Canada)
570004771496714241,negative,0.7135,Bad Flight,0.7135,American,,PhilipStafford,,0,@AmericanAir overbooked business class from Mia to uvf - after being in the correct seat we were moved back to economy on our special day,,2015-02-23 15:38:22 -0800,"Tampa, Florida",
570004519679074304,positive,0.7066,,,American,,Darth_Roo,,0,@AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there!,,2015-02-23 15:37:22 -0800,Somewhere on Tyneside,London
570003289326157824,negative,1.0,Can't Tell,0.6236,American,,GREATNESSEOA,,0,@AmericanAir that's unacceptable,,2015-02-23 15:32:28 -0800,McKinney TX,
570003144366792704,negative,1.0,Customer Service Issue,0.3432,American,,GREATNESSEOA,,0,@AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral,,2015-02-23 15:31:54 -0800,McKinney TX,
570003097554006016,negative,1.0,Customer Service Issue,0.6799,American,,chagaga2013,,0,@AmericanAir I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care,"[35.17267919, -89.77001941]",2015-02-23 15:31:43 -0800,new york city,Central Time (US & Canada)
570002971678756865,negative,1.0,Late Flight,1.0,American,,chagaga2013,,0,@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention,"[35.17282894, -89.76988366]",2015-02-23 15:31:13 -0800,new york city,Central Time (US & Canada)
570002805295095808,negative,0.7033,Flight Booking Problems,0.3663,American,,fsugoldy,,0,@AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem.,,2015-02-23 15:30:33 -0800,Ft. Lauderdale,Central Time (US & Canada)
570002679142854656,negative,1.0,Customer Service Issue,0.6809999999999999,American,,chagaga2013,,0,@AmericanAir and just bad cs! I will be back on @JetBlue  at least when you stuck they look out for you and apologize for any trouble,"[35.17266822, -89.76993377]",2015-02-23 15:30:03 -0800,new york city,Central Time (US & Canada)
570002432375148544,negative,1.0,Customer Service Issue,0.662,American,,chagaga2013,,0,@AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking,"[35.1728241, -89.76989935]",2015-02-23 15:29:04 -0800,new york city,Central Time (US & Canada)
570002269577441280,negative,0.7195,Can't Tell,0.3707,American,,chagaga2013,,0,@AmericanAir a free check bag a food comp a flying credit something to help out now that I'm an additional 200 dollars in the hole,"[35.17263842, -89.769988]",2015-02-23 15:28:25 -0800,new york city,Central Time (US & Canada)
570002236065116160,negative,1.0,Customer Service Issue,0.6699,American,,vairamo,,0,@AmericanAir yes I did but no response.,,2015-02-23 15:28:17 -0800,,Eastern Time (US & Canada)
570002186991763457,negative,1.0,Customer Service Issue,0.3536,American,,AMoChapman,,0,@AmericanAir my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW,,2015-02-23 15:28:06 -0800,'Straya',Sydney
570002083832733696,negative,1.0,Lost Luggage,1.0,American,,raymackin,,0,"@AmericanAir I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service.",,2015-02-23 15:27:41 -0800,,Eastern Time (US & Canada)
570002051108769792,negative,1.0,Cancelled Flight,1.0,American,,chagaga2013,,0,@AmericanAir I will never fly with you guys again! I am stuck in memphis another day. Called to be credit something anything,"[35.17279513, -89.76980671]",2015-02-23 15:27:33 -0800,new york city,Central Time (US & Canada)
570001483472756736,neutral,1.0,,,American,,davejmt,,0,@AmericanAir - don't be jealous.  I live in Sydney and my T-shirt and jeans don't suit the office for work. I need suits and a warm jacket.,,2015-02-23 15:25:18 -0800,"ÜT: -37.82304,144.961311",Hawaii
570001418825949185,negative,1.0,Flight Booking Problems,1.0,American,,Rizzilient,,0,@AmericanAir @Rizzilient I booked tickets using miles and need to change the dates.  Have been trying to get to an advantage rep 4 two days,,2015-02-23 15:25:03 -0800,,
570001282603229186,negative,1.0,Can't Tell,0.6453,American,,TinaHovsepian,,3,@AmericanAir is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year #SMH,,2015-02-23 15:24:30 -0800,North Hollywood,
570001183600812033,neutral,1.0,,,American,,murraysm,,0,@AmericanAir No snow in St. Louis. Cold but no snow. Hub flights welcome.,,2015-02-23 15:24:06 -0800,"St. Louis, Missouri USA",Central Time (US & Canada)
570001092206923776,negative,1.0,Lost Luggage,0.7033,American,,raymackin,,0,@AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!,,2015-02-23 15:23:45 -0800,,Eastern Time (US & Canada)
570000805626949633,negative,1.0,Customer Service Issue,1.0,American,,mcconnell_km,,0,@AmericanAir it is absolutely unacceptable.  I have been calling all day and am hung up on every time. I just need a 5 minute bit of help!,,2015-02-23 15:22:36 -0800,Chicago!,Central Time (US & Canada)
570000777768345600,negative,1.0,Late Flight,1.0,American,,nf14jk,,0,"@AmericanAir - Envoy Airlines is a disgrace to the AA family.  Nothing but delays and Cancelled Flightlations, week after week.",,2015-02-23 15:22:30 -0800,,
570000126636216320,negative,1.0,Customer Service Issue,0.7117,American,,drestuart,,0,"@AmericanAir It's not about weather, it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents?",,2015-02-23 15:19:54 -0800,I am from Internet!,Atlantic Time (Canada)
570000101654925312,neutral,0.6733,,0.0,American,,CineDrones,,0,@AmericanAir We've sent you more info via DM.  I truly hope you resolve this very quickly. #media #filmcrew #cnn #nbc,,2015-02-23 15:19:48 -0800,"Orlando, FL ",Eastern Time (US & Canada)
569999640516370432,negative,1.0,Flight Booking Problems,0.6901,American,,redeyes313,,0,@AmericanAir I've never had anything bad to say until now. No love for faithful customers.,,2015-02-23 15:17:59 -0800,"Lake County, Illinois",
569999632920674304,negative,1.0,Flight Attendant Complaints,0.6999,American,,waynebevan,,0,@AmericanAir Also Agent not aware clearly of http://t.co/FWKJ49B1LE,,2015-02-23 15:17:57 -0800,,Alaska
569999295631527937,negative,1.0,Customer Service Issue,0.6805,American,,waynebevan,,0,@AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice,,2015-02-23 15:16:36 -0800,,Alaska
569999091028983808,negative,0.6559999999999999,Flight Booking Problems,0.3477,American,,redeyes313,,0,"@AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify",,2015-02-23 15:15:48 -0800,"Lake County, Illinois",
569999076143423488,neutral,0.6575,,,American,,NRellas,,0,@AmericanAir amen!,,2015-02-23 15:15:44 -0800,Boston,Atlantic Time (Canada)
569998992475627521,negative,1.0,Customer Service Issue,1.0,American,,waynebevan,,0,"@AmericanAir No Meelan did not afford a supervisor to be included in the conversation, pls check the rec of the call #badcustomerservice",,2015-02-23 15:15:24 -0800,,Alaska
569998668775862272,negative,1.0,Flight Booking Problems,0.3764,American,,redeyes313,,0,"@AmericanAir I had it until last night, but because ""severe weather"" I could make the needed changes and now fair goes up 150 each.",,2015-02-23 15:14:07 -0800,"Lake County, Illinois",
569998120999759872,positive,0.6826,,0.0,American,,EarlGrice,,0,@AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled!,,2015-02-23 15:11:56 -0800,Lee's Summit,Central Time (US & Canada)
569997655713173504,negative,1.0,Customer Service Issue,1.0,American,,AsianInTheSun,,0,"@AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it.",,2015-02-23 15:10:05 -0800,"New York, New York",Eastern Time (US & Canada)
569997258772455424,negative,0.6784,Can't Tell,0.6784,American,,joseglopez00,,0,@AmericanAir what's done is done. Not much you can do at this point. Trip is already over.,,2015-02-23 15:08:31 -0800,"Springfield, MO",Central Time (US & Canada)
569997215453855744,neutral,0.6769,,0.0,American,,runsammrun,,0,@AmericanAir basically u right now http://t.co/IN24Bpb7dw,"[0.0, 0.0]",2015-02-23 15:08:20 -0800,NYC - Miami - Chicago,Eastern Time (US & Canada)
569997196298293249,neutral,1.0,,,American,,jetsetterprob,,0,"@AmericanAir #epicfail on connections in #Chicago today, extremely disappointed w/ unaccommodating customer service, rethinking loyalty 😐",,2015-02-23 15:08:16 -0800,Brooklyn to Across the Globe,
569996776436068354,neutral,0.6778,,0.0,American,,leahstokes,,0,@AmericanAir well I'm flying @JetBlue instead - for free! Their credits actually work.,,2015-02-23 15:06:36 -0800,"Cambridge, MA, USA",Eastern Time (US & Canada)
569996647100346368,negative,1.0,Customer Service Issue,1.0,American,,shelleyward73,,0,@AmericanAir just messaged you. Please have someone contact us immediately.,,2015-02-23 15:06:05 -0800,OREGON,Pacific Time (US & Canada)
569996479416438784,negative,0.6406,Can't Tell,0.6406,American,,nathanwoodward,,0,@AmericanAir why can't @dfwairport have the capability to spread salt on a runway?!,,2015-02-23 15:05:25 -0800,"Dallas, TX, USA",Central Time (US & Canada)
569995513623408641,negative,1.0,Late Flight,0.6596,American,,samoss58,,0,"@AmericanAir 3349, was supposed to be in little rock at 10am this morning.",,2015-02-23 15:01:35 -0800,,
569995335893848064,neutral,0.639,,,American,,scottfmurphy,,0,@AmericanAir boom. http://t.co/PzGc6Jch7n,,2015-02-23 15:00:52 -0800,"New York, NY",Central Time (US & Canada)
569995212296200192,negative,1.0,Customer Service Issue,1.0,American,,amydresnick,,0,"@AmericanAir already spoke to that line, unwilling to help - really poor support #hitawall",,2015-02-23 15:00:23 -0800,,
569994134997610496,positive,1.0,,,American,,brianvautour,,0,@AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT,,2015-02-23 14:56:06 -0800,Preferably on a plane,America/Los_Angeles
569994090147909632,positive,1.0,,,American,,deongordon,,0,@AmericanAir No worries at all. Y’all have a good one!!,,2015-02-23 14:55:55 -0800,"birmingham, usa",Central Time (US & Canada)
569993908324663296,neutral,0.6654,,,American,,kiasuchick,,0,"@AmericanAir Yes, thanks I found those, didn't see the gray tab at first :)",,2015-02-23 14:55:12 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569993494715977728,negative,0.7004,Late Flight,0.3686,American,,SenorIanAllan,,0,@AmericanAir but seriously if my cats dead I'm going to be pissed/very thankful because it is evil and wants my soul,,2015-02-23 14:53:33 -0800, NYC,Central Time (US & Canada)
569993218730934273,negative,1.0,Damaged Luggage,0.3769,American,,SamuelMondo,,0,"@AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr!",,2015-02-23 14:52:27 -0800,Manchester,London
569993098023063552,negative,1.0,Customer Service Issue,1.0,American,,GREATNESSEOA,,0,@AmericanAir @USAirways I've tried to be understanding and let you handle the situation but I guess I was wrong about that,,2015-02-23 14:51:59 -0800,McKinney TX,
569992886256832512,negative,1.0,Customer Service Issue,1.0,American,,GREATNESSEOA,,0,@AmericanAir @USAirways over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it...,,2015-02-23 14:51:08 -0800,McKinney TX,
569992815624781824,neutral,1.0,,,American,,2tsieRole,,0,"@AmericanAir My chariot tonight. From this angle it looks like a 787, no? http://t.co/3ZZKQWWbJz",,2015-02-23 14:50:51 -0800,I'm everywhere.,Brasilia
569992712117747712,negative,1.0,Can't Tell,0.6716,American,,GREATNESSEOA,,0,@AmericanAir @USAirways day has come where I was suppose to get my money back from you but my bank hasn't received anything but after,,2015-02-23 14:50:27 -0800,McKinney TX,
569992708447711232,negative,1.0,Customer Service Issue,0.6858,American,,Africanbeauteee,,0,@AmericanAir no I will be calling corporate!,,2015-02-23 14:50:26 -0800,,Quito
569992602025644034,negative,1.0,Damaged Luggage,0.6663,American,,SamuelMondo,,0,@AmericanAir cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage,,2015-02-23 14:50:00 -0800,Manchester,London
569992310563450880,negative,1.0,Customer Service Issue,0.6638,American,,SamuelMondo,,0,@AmericanAir probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it!,,2015-02-23 14:48:51 -0800,Manchester,London
569991566087073792,negative,1.0,Customer Service Issue,1.0,American,,vairamo,,0,@AmericanAir I Cancelled Flightled my ticket and is taking two months ++ to refund and still waiting!,,2015-02-23 14:45:53 -0800,,Eastern Time (US & Canada)
569990481452539904,neutral,1.0,,,American,,HanlonBrothers,,0,@AmericanAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/NBZkhiZF3V,,2015-02-23 14:41:35 -0800,"Gold Coast, Australia",Brisbane
569990229576196098,negative,0.6749,Can't Tell,0.3599,American,,ebaska225,,0,@AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over,,2015-02-23 14:40:35 -0800,,
569989697449140224,negative,1.0,Customer Service Issue,0.7066,American,,leahstokes,,0,@AmericanAir thanks for being entirely unhelpful and wasting hours of my time today,,2015-02-23 14:38:28 -0800,"Cambridge, MA, USA",Eastern Time (US & Canada)
569989598388084736,negative,0.65,Cancelled Flight,0.3269,American,,leahstokes,,0,Well @AmericanAir we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free!,,2015-02-23 14:38:04 -0800,"Cambridge, MA, USA",Eastern Time (US & Canada)
569989551051177984,negative,1.0,Damaged Luggage,0.6579,American,,CineDrones,,0,@AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http://t.co/Uq2ooPjPwg,,2015-02-23 14:37:53 -0800,"Orlando, FL ",Eastern Time (US & Canada)
569989330057342977,neutral,1.0,,,American,,hellodukesy,,0,@AmericanAir originating at SFO and going to LAX.,,2015-02-23 14:37:00 -0800,San Francisco,Pacific Time (US & Canada)
569989252613689344,negative,1.0,Customer Service Issue,1.0,American,,hellodukesy,,0,@AmericanAir been calling all morning. Still can't get through. I need to chge a flight that is this week!!!!!,,2015-02-23 14:36:42 -0800,San Francisco,Pacific Time (US & Canada)
569988849608364032,neutral,1.0,,,American,,jckaufman,,0,@AmericanAir You guys are the talk of the Americans down here in Ecuador! Read this! https://t.co/5ON3KlzVMT,,2015-02-23 14:35:06 -0800,"Cuenca, Azuay, Ecuador",Central Time (US & Canada)
569988479540695040,negative,1.0,Customer Service Issue,0.6776,American,,ekatz24,,1,@AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m,,2015-02-23 14:33:38 -0800,,Central Time (US & Canada)
569988207489777664,neutral,0.6641,,0.0,American,,Andyba25,,0,@AmericanAir I've tried...its @USAirways anyway,,2015-02-23 14:32:33 -0800,South,
569988016074149889,negative,0.6952,Customer Service Issue,0.6952,American,,kanne822,,0,"@AmericanAir oh I did. All I received back was an email saying "" delays happen"".. Uh huh..",,2015-02-23 14:31:47 -0800,"Gilbert, AZ",Arizona
569987992858836992,negative,0.6991,Flight Booking Problems,0.6991,American,,UllCon,,0,@AmericanAir How do I place it on hold and complete payment? I don't see any way to do that from my reservations page.,,2015-02-23 14:31:42 -0800,"Michigan, US",Quito
569986978684362753,negative,1.0,Customer Service Issue,1.0,American,,ShannonRuetsch,,0,@AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated,,2015-02-23 14:27:40 -0800,NYC,Eastern Time (US & Canada)
569986326168268800,neutral,0.6873,,0.0,American,,hoagy10,,0,@AmericanAir Flight Get Me Out Of Chicago.,,2015-02-23 14:25:04 -0800,,Central Time (US & Canada)
569986246648442881,negative,1.0,Customer Service Issue,1.0,American,,T_Money84,,0,@AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight,,2015-02-23 14:24:45 -0800,DMV,Eastern Time (US & Canada)
569986129820196864,negative,1.0,Lost Luggage,0.3478,American,,pantsasnapkins,,0,@AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane.,,2015-02-23 14:24:17 -0800,"The Specific Ocean
",
569985685723209730,negative,1.0,Lost Luggage,0.6491,American,,GrrraceSM,,0,"@AmericanAir yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing.",,2015-02-23 14:22:31 -0800,London,
569984380061351936,negative,1.0,Customer Service Issue,1.0,American,,shelleyward73,,0,@AmericanAir why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane,,2015-02-23 14:17:20 -0800,OREGON,Pacific Time (US & Canada)
569984339800416256,negative,0.6402,Lost Luggage,0.6402,American,,reebokpumped,,0,@AmericanAir you flew me into Chi instead and I got a ride to MKE. U said my bags would go to MKE today. Is it on the Cancelled Flightled flight tho?,,2015-02-23 14:17:11 -0800,Milwaukee,Central Time (US & Canada)
569983967467868161,negative,1.0,Late Flight,0.6878,American,,cubexg,,0,@AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating,,2015-02-23 14:15:42 -0800,New York,Eastern Time (US & Canada)
569983854464921601,negative,1.0,Customer Service Issue,1.0,American,,hamms6,,0,@AmericanAir I understand they're busy &amp; doing their best. My frustration is an automated call changing my flight w/o allowing me to talk,,2015-02-23 14:15:15 -0800,PNW,Pacific Time (US & Canada)
569983373378252800,negative,0.6984,Customer Service Issue,0.6984,American,,GabrielleRubyM,,0,@AmericanAir HELP U said ud chnge our retrn flght since we missed our connection Sat &amp; now ur not pickng up the phone.Only hve 18 hrs left!,,2015-02-23 14:13:20 -0800,"Washington, D.C",
569983093341347842,negative,1.0,Customer Service Issue,1.0,American,,msc9004,,0,@AmericanAir has been almost a month and still no response to my online complaint/questions. Out $300 because of it.,,2015-02-23 14:12:13 -0800,NYC,Atlantic Time (Canada)
569983030108024833,negative,1.0,Customer Service Issue,0.6613,American,,Rizzilient,,0,@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model.,,2015-02-23 14:11:58 -0800,,
569982323598368768,negative,1.0,Late Flight,1.0,American,,jasemccarty,,0,@AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS.,,2015-02-23 14:09:10 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
569981968655519744,neutral,1.0,,,American,,leahstokes,,0,"@AmericanAir so, what should he do next exactly?!",,2015-02-23 14:07:45 -0800,"Cambridge, MA, USA",Eastern Time (US & Canada)
569981947612676096,positive,0.6749,,0.0,American,,deongordon,,0,@AmericanAir Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks!,,2015-02-23 14:07:40 -0800,"birmingham, usa",Central Time (US & Canada)
569981899332059136,negative,1.0,Customer Service Issue,1.0,American,,leahstokes,,0,@AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume,,2015-02-23 14:07:29 -0800,"Cambridge, MA, USA",Eastern Time (US & Canada)
569981722470834176,negative,1.0,Customer Service Issue,0.6554,American,,leahstokes,,0,@AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out.,,2015-02-23 14:06:47 -0800,"Cambridge, MA, USA",Eastern Time (US & Canada)
569981614543007747,neutral,1.0,,,American,,KestrelEng,,0,@AmericanAir See photo of B787 scale model &amp; our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/kfD4WQRkLW,,2015-02-23 14:06:21 -0800,"Dublin, Ireland ",
569981473060560896,negative,1.0,Late Flight,1.0,American,,jasemccarty,,0,@AmericanAir I guess it is more BS AirportCardio given you cannot have an on time flight,,2015-02-23 14:05:47 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
569980963926765568,neutral,1.0,,,American,,KestrelEng,,0,@AmericanAir See photo of 787 model &amp; our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/oilnCfWEyg,,2015-02-23 14:03:46 -0800,"Dublin, Ireland ",
569980695184957441,negative,1.0,Customer Service Issue,0.6371,American,,TejasGooner,,0,@AmericanAir you should really explain customer service to your gate agent for 1152 at C4. Couldn't be bothered.,,2015-02-23 14:02:42 -0800,The Republic of Texas,Central Time (US & Canada)
569980631548973057,negative,0.6613,Cancelled Flight,0.6613,American,,dustinpjones,,0,"@AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz?",,2015-02-23 14:02:26 -0800,"Bartlesville, OK",Central Time (US & Canada)
569980365386809344,negative,1.0,Customer Service Issue,0.6575,American,,redeyes313,,0,"@AmericanAir I've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up?",,2015-02-23 14:01:23 -0800,"Lake County, Illinois",
569980358206361601,negative,1.0,Late Flight,0.6639,American,,drinkmud,,0,@AmericanAir thanks - I miss my dog and this delay is costing me a lot of money.,,2015-02-23 14:01:21 -0800,Present ,Eastern Time (US & Canada)
569979612865925120,positive,0.6527,,0.0,American,,Princessk91,,0,"@AmericanAir yes, it says it should be deliver within 6 hours after pick up line.",,2015-02-23 13:58:24 -0800,☀️SoFla☀️,Atlantic Time (Canada)
569978804690669569,negative,1.0,Customer Service Issue,0.6387,American,,DCrunner926,,0,@AmericanAir I still can't get through to change my flight. This is really important plz help!,,2015-02-23 13:55:11 -0800,Washington DC,Eastern Time (US & Canada)
569978315072610304,neutral,1.0,,,American,,DigitalEdMom,,0,@AmericanAir 3127. Just landed in LIT.,,2015-02-23 13:53:14 -0800,Wisconsin,Central Time (US & Canada)
569978312157589504,negative,1.0,Can't Tell,0.6781,American,,FNMacDougall,,0,"@AmericanAir I ended up emailing my #Complaint to customer.relations@aa.com, hope that works. #TravelProblems",,2015-02-23 13:53:13 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569978298765344769,negative,0.6163,Cancelled Flight,0.6163,American,,Rpavesio,,0,"@AmericanAir for tomorrow some sites show flight 1642 from ewr Cancelled Flightled, is it?",,2015-02-23 13:53:10 -0800,NYC,
569978119530029056,neutral,1.0,,,American,,soshoreqt,,0,@AmericanAir are pets allowed in first class?,,2015-02-23 13:52:28 -0800,,Eastern Time (US & Canada)
569977887136342016,negative,1.0,Lost Luggage,0.6427,American,,FunNateofPMG,,0,"@AmericanAir can lie to you about where your lost bag is, but we are suppose to trust them with our lives thousands of feet in the air...",,2015-02-23 13:51:32 -0800,,Quito
569977806320476160,negative,1.0,Customer Service Issue,0.6579999999999999,American,,roblasvegas,,0,@AmericanAir Can't help now as all seats have been taken.  There has to be a way to handle high volume of call days.,,2015-02-23 13:51:13 -0800,Las Vegas,Pacific Time (US & Canada)
569977585003827200,negative,1.0,Customer Service Issue,0.6949,American,,fantacychristin,,0,@AmericanAir the worst first class boarding service I ever had.,"[41.97417744, -87.9004223]",2015-02-23 13:50:20 -0800,,Eastern Time (US & Canada)
569977521690669056,negative,1.0,Bad Flight,1.0,American,,DavidVing,,0,@AmericanAir most disgusting chicken entree I've ever seen.  Your standards have seriously nosedived. #NewAmerican http://t.co/56eSsfOOwt,,2015-02-23 13:50:05 -0800,,
569977357055864832,negative,1.0,Flight Booking Problems,1.0,American,,soshoreqt,,0,@AmericanAir im tryin to book a flight but cant get ahold of anyone!,,2015-02-23 13:49:26 -0800,,Eastern Time (US & Canada)
569976751205584896,neutral,1.0,,,American,,djjohnpayne,,0,@AmericanAir Am I upgraded on my next flight?,,2015-02-23 13:47:01 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
569976628220182529,negative,1.0,Late Flight,1.0,American,,dinner_thoughts,,0,@AmericanAir finally at final destination but not w/o extra significant travel expenses &amp; missed work. How can you resolve this experience?,,2015-02-23 13:46:32 -0800,"Boston, MA - Scottsdale, AZ",Eastern Time (US & Canada)
569976293573447682,neutral,0.6812,,0.0,American,,cmkest,,0,"@AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest?",,2015-02-23 13:45:12 -0800,,
569976030708047872,positive,1.0,,,American,,AmySaunders19,,0,@AmericanAir Delaney and Shawn at DFW showed exceptional customer service today. Will happily choose AA whenever possible now! Thank you!,,2015-02-23 13:44:10 -0800,,
569975778953142272,negative,1.0,Customer Service Issue,1.0,American,,cbratch67,,0,@AmericanAir Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck!,,2015-02-23 13:43:09 -0800,,
569975659730051072,negative,1.0,Customer Service Issue,1.0,American,,RHFIT,,0,@AmericanAir already shared with them. Nothing done!,,2015-02-23 13:42:41 -0800,,
569975650691330048,negative,1.0,Late Flight,0.6545,American,,MDTwankyTwank,,0,@AmericanAir @kanne822 @SouthwestAir is better than AA.,,2015-02-23 13:42:39 -0800,"Greenbow, Alabama",
569975294158901248,negative,0.6714,Customer Service Issue,0.6714,American,,MusseZam,,0,"@AmericanAir I really can't there though to an agent, and I am worried about my reservation. Can you help me out!",,2015-02-23 13:41:14 -0800,,
569975287364001792,negative,1.0,Customer Service Issue,0.3964,American,,kanne822,,0,"@AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together!",,2015-02-23 13:41:12 -0800,"Gilbert, AZ",Arizona
569975175321653248,negative,0.6595,Flight Booking Problems,0.6595,American,,yesimsure_1,,0,@AmericanAir Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y?,,2015-02-23 13:40:46 -0800,,West Central Africa
569975126659342336,negative,1.0,Customer Service Issue,0.6704,American,,evlev1,,0,@AmericanAir there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291,,2015-02-23 13:40:34 -0800,CHI/ATX,Central Time (US & Canada)
569975113694760960,positive,1.0,,,American,,BethMyn,,0,@AmericanAir thanks... I finally got through this afternoon.  :),,2015-02-23 13:40:31 -0800,,
569975063094501376,negative,1.0,Late Flight,1.0,American,,kanne822,,0,"@AmericanAir after waiting for a delayed plane, we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too..",,2015-02-23 13:40:19 -0800,"Gilbert, AZ",Arizona
569974766393823233,negative,1.0,Lost Luggage,1.0,American,,FunNateofPMG,,0,@AmericanAir WHERE IS MY BAG?!?!?!,,2015-02-23 13:39:08 -0800,,Quito
569974705811107840,neutral,0.6438,,0.0,American,,kanne822,,0,@AmericanAir it was 639,,2015-02-23 13:38:54 -0800,"Gilbert, AZ",Arizona
569974668406296577,negative,1.0,Late Flight,0.3442,American,,kanne822,,0,@AmericanAir Not true!! Stop making excuses! You either overbook or have crappy planes!,,2015-02-23 13:38:45 -0800,"Gilbert, AZ",Arizona
569974641214644224,neutral,0.6491,,,American,,mmalarkey,,0,@AmericanAir #AmericanAirlines on approach to mex.... http://t.co/se57dmjHiW,,2015-02-23 13:38:38 -0800,"Washington, D.C.",
569974508435562496,negative,1.0,Customer Service Issue,0.6412,American,,TejasGooner,,0,"@AmericanAir no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available",,2015-02-23 13:38:07 -0800,The Republic of Texas,Central Time (US & Canada)
569974423903715328,negative,0.6488,Flight Booking Problems,0.3346,American,,UllCon,,0,"@AmericanAir I paid using Paypal online and after I was charged there was a ""System Error"" which is what I ended up calling about.",,2015-02-23 13:37:46 -0800,"Michigan, US",Quito
569974318463119361,positive,1.0,,,American,,jjqb1,,0,@AmericanAir #AATeam thanks for working in very rigorous weather conditions for all,,2015-02-23 13:37:21 -0800,,Buenos Aires
569974287286845441,negative,1.0,Flight Booking Problems,0.6541,American,,AnnaIntheCity,,0,"@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit &amp; losing $400,we just want to change ticket.",,2015-02-23 13:37:14 -0800,Northern Virginia,Eastern Time (US & Canada)
569974234908389376,positive,1.0,,,American,,softwaredoug,,0,"@AmericanAir thanks, I'll look forward to the response.",,2015-02-23 13:37:01 -0800,"Charlottesville, VA",Hawaii
569973945270546432,negative,1.0,Customer Service Issue,1.0,American,,TERRILHERNANDEZ,,0,@AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent!,,2015-02-23 13:35:52 -0800,Fort Lauderdale-Dallas-Boston,Central Time (US & Canada)
569973504390639616,negative,1.0,Customer Service Issue,1.0,American,,iAMalexmetz,,0,@AmericanAir yes there's issues on the site as well unfortunately.,,2015-02-23 13:34:07 -0800,"Los Angeles, CA",Atlantic Time (Canada)
569973352837853184,neutral,1.0,,,American,,TheRealOsleger,,0,@AmericanAir about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard?,,2015-02-23 13:33:31 -0800,,
569973337050341376,negative,0.6578,Cancelled Flight,0.6578,American,,dustinpjones,,0,@AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning.,,2015-02-23 13:33:27 -0800,"Bartlesville, OK",Central Time (US & Canada)
569973278699352064,negative,0.7014,Customer Service Issue,0.7014,American,,onefjef,,0,"@AmericanAir Will it be this year, do you think?",,2015-02-23 13:33:13 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569973105075990528,positive,0.6763,,0.0,American,,soundsofsatori,,0,"@AmericanAir thank you, truly appreciate the help, just sent a DM","[39.57991628, -105.94147157]",2015-02-23 13:32:32 -0800,Milky Way:Orion Arm:Earth:DFW,Central Time (US & Canada)
569973034880098304,negative,1.0,Customer Service Issue,1.0,American,,skadott,,0,"@americanair the best is your 800 message saying to use website and your website is saying you need to call.  If you don't answer, #hardtodo",,2015-02-23 13:32:15 -0800,"san marcos,ca",
569972985521532929,negative,1.0,Customer Service Issue,1.0,American,,T_Lubinski,,0,@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck,,2015-02-23 13:32:03 -0800,"Boston, MA",Eastern Time (US & Canada)
569972935227674624,negative,1.0,longlines,0.3469,American,,Itoe20,,0,"@AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized",,2015-02-23 13:31:52 -0800,DFW,Central Time (US & Canada)
569972777593262080,negative,1.0,Cancelled Flight,1.0,American,,StephanSDalal,,0,"@AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful.",,2015-02-23 13:31:14 -0800,,
569972721901277184,negative,1.0,Lost Luggage,1.0,American,,FunNateofPMG,,0,@AmericanAir Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG!,,2015-02-23 13:31:01 -0800,,Quito
569972513721229312,negative,1.0,Can't Tell,0.6777,American,,ezemanalyst,,0,"@AmericanAir hah, best flight attendant response, if you not happy getting screwed over, you have other carriers.   hahahah pathetic",,2015-02-23 13:30:11 -0800,,
569972422130032640,negative,1.0,Cancelled Flight,1.0,American,,Itoe20,,0,"@AmericanAir AA1675 flight out of Jamaica was Cancelled Flightled yesterday due to ""weather"", while other flights were still landing at DFW",,2015-02-23 13:29:49 -0800,DFW,Central Time (US & Canada)
569972047931002880,neutral,0.3485,,0.0,American,,_CHarrington_,,0,@AmericanAir boarding in 2mins YAY!!!!,,2015-02-23 13:28:20 -0800,Turks and Caicos Islands ,Pacific Time (US & Canada)
569971998572589057,negative,1.0,Customer Service Issue,0.3526,American,,ezemanalyst,,0,"@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck",,2015-02-23 13:28:08 -0800,,
569971756498329600,positive,0.6498,,,American,,davidmacho,,0,@AmericanAir Thank you so much.,,2015-02-23 13:27:10 -0800,"ÜT: 41.498967,2.186957",Madrid
569971722155208706,negative,1.0,Customer Service Issue,1.0,American,,skadott,,0,@AmericanAir 12 calls in the span of two days........none of which available to speak to someone.  You are un F-in believable.  worst ever,,2015-02-23 13:27:02 -0800,"san marcos,ca",
569971637296082945,negative,1.0,Customer Service Issue,1.0,American,,pantsasnapkins,,0,@AmericanAir @elwoodblues77 I'm sure he understands the rules but you guys just have zero customer service. Staff your damn counters!,,2015-02-23 13:26:42 -0800,"The Specific Ocean
",
569971216934526976,negative,0.7052,Customer Service Issue,0.3808,American,,pantsasnapkins,,0,@AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes.,,2015-02-23 13:25:02 -0800,"The Specific Ocean
",
569970829322260481,negative,1.0,Customer Service Issue,1.0,American,,hamms6,,0,".@AmericanAir after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now",,2015-02-23 13:23:29 -0800,PNW,Pacific Time (US & Canada)
569970775517741056,neutral,1.0,,,American,,stackach,,0,"@AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!",,2015-02-23 13:23:17 -0800,NYC,Eastern Time (US & Canada)
569970318305046528,negative,1.0,Customer Service Issue,0.6113,American,,horizon_endless,,0,@AmericanAir your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat.,,2015-02-23 13:21:28 -0800,"Brooklyn, NY",
569970235392073729,negative,1.0,Customer Service Issue,0.6576,American,,IlyssaPanitz,,0,"@AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?",,2015-02-23 13:21:08 -0800,"New York, NY",Central Time (US & Canada)
569969599711571968,negative,1.0,Customer Service Issue,1.0,American,,joseglopez00,,1,@AmericanAir from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day,,2015-02-23 13:18:36 -0800,"Springfield, MO",Central Time (US & Canada)
569969456190869504,negative,1.0,Flight Attendant Complaints,0.3587,American,,ashritt,,0,"@AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant",,2015-02-23 13:18:02 -0800,"Iowa City, IA",Eastern Time (US & Canada)
569969455171813376,negative,1.0,Customer Service Issue,0.6326,American,,SyracuseJen,,0,@AmericanAir will not let me reuse my ticket.  Thus I have booked my vacation with Delta!  Never flying on American again......,,2015-02-23 13:18:02 -0800,,Eastern Time (US & Canada)
569969374875881472,negative,1.0,Customer Service Issue,1.0,American,,iAMalexmetz,,0,@AmericanAir now 2 hrs! Guess I should just hang up &amp; give up on using my award miles before prices jump? Hm thanks http://t.co/LE4H2gTzXZ,,2015-02-23 13:17:43 -0800,"Los Angeles, CA",Atlantic Time (Canada)
569969267589947394,negative,1.0,Customer Service Issue,1.0,American,,LightSuitcase,,0,@AmericanAir Need to hold or get a call back. Just get hung up on by your phone system for 6+ hours now.,,2015-02-23 13:17:17 -0800,Here. But I want to be there.,
569968904409214976,negative,1.0,Flight Attendant Complaints,0.6553,American,,ashritt,,0,"@AmericanAir she was rude, unprofessional,  not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!",,2015-02-23 13:15:50 -0800,"Iowa City, IA",Eastern Time (US & Canada)
569968010431066112,negative,1.0,Customer Service Issue,0.3455,American,,ashritt,,0,@AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW &amp; got here and that was only standby.,,2015-02-23 13:12:17 -0800,"Iowa City, IA",Eastern Time (US & Canada)
569967909155446785,positive,1.0,,,American,,paylukkar,,0,@AmericanAir thank you for the assistance,,2015-02-23 13:11:53 -0800,,Beijing
569967897600139264,negative,0.664,Late Flight,0.664,American,,Potatopainter,,0,"@AmericanAir Hello, question, How many balloons do you think it will take to life up one of your planes?",,2015-02-23 13:11:50 -0800,Earth,
569967441591144450,negative,0.6466,Late Flight,0.3313,American,,ChuyAlberto,,0,@AmericanAir need2know if Ill be able to reach IND today.Rather stay in MAF that fly to DFW &amp; find out I can't travel http://t.co/gVgKHbx1RB,"[31.93684422, -102.20753682]",2015-02-23 13:10:02 -0800,,
569967045544005632,negative,1.0,Customer Service Issue,1.0,American,,_rtuck,,0,"@AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim",,2015-02-23 13:08:27 -0800,,Pacific Time (US & Canada)
569966826639110147,negative,0.6817,Cancelled Flight,0.6817,American,,almarc44,,0,@AmericanAir hi there flight from Dallas just Cancelled Flightled going to LA. Can u pls help rebook me?,"[32.90431463, -97.03489789]",2015-02-23 13:07:35 -0800,,
569966496698343424,negative,1.0,Late Flight,0.3645,American,,beejy,,0,@AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain,,2015-02-23 13:06:16 -0800,"New York, NY",Quito
569966076047437824,neutral,0.6421,,0.0,American,,flemmingerin,,0,@AmericanAir Thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up? http://t.co/PfseNJk5Pw,,2015-02-23 13:04:36 -0800,San Diego,
569966060926947329,neutral,1.0,,,American,,kayliemj,,0,@AmericanAir what's the best number to use?,,2015-02-23 13:04:33 -0800,"Seattle, WA",Pacific Time (US & Canada)
569965873752104960,negative,1.0,Customer Service Issue,0.72,American,,kcgent,,0,@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours.  Got a call but was hung up on.,,2015-02-23 13:03:48 -0800,,Central Time (US & Canada)
569965247093731328,negative,1.0,Customer Service Issue,1.0,American,,PhilAuxier,,0,@AmericanAir been on the phone for 47 minutes...said it would be 10...  Any advice?,,2015-02-23 13:01:19 -0800,"Hutchinson, KS",Central Time (US & Canada)
569964670531973120,positive,1.0,,,American,,Laurelinesblog,,0,"@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN",,2015-02-23 12:59:01 -0800,"Chapel Hill, NC",
569964493066919936,positive,0.6537,,0.0,American,,MikeThomas_Says,,0,@AmericanAir thanks. Delivery status??,,2015-02-23 12:58:19 -0800,DC,
569964335038124033,negative,1.0,Customer Service Issue,0.657,American,,aepleiss,,0,@AmericanAir I don't believe it's acceptable to have a ticket # changed after check in time &amp; not be notified. Apparently that's standard.,,2015-02-23 12:57:41 -0800,,
569964162979221504,negative,1.0,Customer Service Issue,0.6905,American,,FNMacDougall,,0,"@AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address?",,2015-02-23 12:57:00 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569963767066271744,negative,1.0,Late Flight,1.0,American,,hootkurtis,,0,@AmericanAir our flight AA 1338 is delayed out of Providenciales and will be missing our connection AA 1651 in Miami to SEA. Who do we call?,,2015-02-23 12:55:26 -0800,Vancouver,Pacific Time (US & Canada)
569963701794516992,negative,1.0,Flight Booking Problems,0.3702,American,,RHFIT,,0,"@AmericanAir here is the ticket they gave me after lying, raising their voice. With no explanation on what happened http://t.co/31cFHtK60r",,2015-02-23 12:55:10 -0800,,
569962943980285952,negative,1.0,Late Flight,0.3399,American,,jocelyalatorre,,0,@AmericanAir we did check before going to de airport and everything was fine. #fail,,2015-02-23 12:52:09 -0800,"Guadalajara, México",Guadalajara
569962905493315585,negative,1.0,Can't Tell,0.6562,American,,RHFIT,,0,@AmericanAir attached original ticket. flight number was 1672. isn't the experience I thought I would have. Terrible! http://t.co/5SdlyN9MSS,,2015-02-23 12:52:00 -0800,,
569962901601005569,neutral,0.6579,,0.0,American,,AyDiosMio,,0,@AmericanAir I had booked online but unable to Cancelled Flight online. But finally got thru.,"[34.02153389, -118.45231518]",2015-02-23 12:51:59 -0800,,Pacific Time (US & Canada)
569962686219288576,positive,1.0,,,American,,AJerbearAffair,,2,@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!,"[33.66642719, -117.88328444]",2015-02-23 12:51:08 -0800,DC/OKC,Central Time (US & Canada)
569962494283919360,negative,0.6897,Flight Booking Problems,0.6897,American,,UllCon,,0,@AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation.,,2015-02-23 12:50:22 -0800,"Michigan, US",Quito
569962134328778752,negative,1.0,Customer Service Issue,1.0,American,,roblasvegas,,0,@AmericanAir This entire process took sooooo long that no decent seats are left.  #customerservice,,2015-02-23 12:48:56 -0800,Las Vegas,Pacific Time (US & Canada)
569961680530247681,neutral,1.0,,,American,,dgoot,,0,@AmericanAir our flight attendant announced that we have transportation waiting for us for that flight so I think we'll make it.,,2015-02-23 12:47:08 -0800,"Boston, MA",Mountain Time (US & Canada)
569961398890991617,negative,1.0,Customer Service Issue,0.6475,American,,iAMalexmetz,,0,@AmericanAir been on hold to reserve award travel for over 1.5 hrs now. Anyone home?? Or is it a crazy weather issue? http://t.co/cEHrOeurC5,,2015-02-23 12:46:01 -0800,"Los Angeles, CA",Atlantic Time (Canada)
569961398551379968,negative,0.6751,Flight Booking Problems,0.3649,American,,AnnaIntheCity,,0,@AmericanAir We don't mind the fee! We were told we can't change name on ticket at all.,,2015-02-23 12:46:01 -0800,Northern Virginia,Eastern Time (US & Canada)
569961302338072576,positive,1.0,,,American,,mike_square,,0,@AmericanAir Thank you!!!! I will be there to pick her up on time.,,2015-02-23 12:45:38 -0800,"Dallas, Tx, USA",Mountain Time (US & Canada)
569961111086362625,negative,1.0,Flight Booking Problems,0.3535,American,,softwaredoug,,0,"@AmericanAir the original receipt lists my flight cost as $89ish, and doesn't reflect the use of a voucher",,2015-02-23 12:44:52 -0800,"Charlottesville, VA",Hawaii
569960667140235264,neutral,0.7152,,0.0,American,,GorillaChopper,,0,@AmericanAir so whats the hold up on flight 4302?,,2015-02-23 12:43:07 -0800,"Austin, TX. ",
569960665827258368,positive,1.0,,,American,,scottfmurphy,,0,"@AmericanAir Well, you guys are totally kicking a million pounds of ass. Bar none, the best SM team in the airline industry in my opinion.",,2015-02-23 12:43:06 -0800,"New York, NY",Central Time (US & Canada)
569960303514923009,negative,1.0,Customer Service Issue,1.0,American,,avaflav13,,0,@AmericanAir Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you.,,2015-02-23 12:41:40 -0800,,Quito
569959876706885632,negative,1.0,Lost Luggage,0.708,American,,j_baucom,,0,"@AmericanAir After being patient about my ""delayed"" bags for 5 weeks, I was told that it could take another 3 to 5 weeks. Unacceptable!",,2015-02-23 12:39:58 -0800,,Atlantic Time (Canada)
569959631256051712,negative,1.0,Customer Service Issue,1.0,American,,avaflav13,,0,@AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service.,,2015-02-23 12:39:00 -0800,,Quito
569959601011068928,negative,1.0,Late Flight,0.3726,American,,ezemanalyst,,0,"@AmericanAir flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event.  Sent to three gates in the night",,2015-02-23 12:38:52 -0800,,
569959182729785344,negative,1.0,Flight Booking Problems,0.3364,American,,avaflav13,,0,@AmericanAir Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive),,2015-02-23 12:37:13 -0800,,Quito
569958916668305408,negative,1.0,Flight Booking Problems,0.6702,American,,avaflav13,,0,"@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline.",,2015-02-23 12:36:09 -0800,,Quito
569958642411122688,negative,1.0,Late Flight,0.6685,American,,avaflav13,,0,"@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work.",,2015-02-23 12:35:04 -0800,,Quito
569958485913243648,negative,1.0,Late Flight,0.6575,American,,_CHarrington_,,0,"@AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said ""we are waiting for the mechanics to finish lunch""!",,2015-02-23 12:34:27 -0800,Turks and Caicos Islands ,Pacific Time (US & Canada)
569958295919730688,neutral,0.6655,,0.0,American,,avaflav13,,0,"@AmericanAir Considering it was past midnight, I hung up and called again to receive another service call.",,2015-02-23 12:33:41 -0800,,Quito
569958232162222082,neutral,1.0,,,American,,NefBonifacio,,0,@AmericanAir can I redeem AAdavantage miles on LAN flights?,,2015-02-23 12:33:26 -0800,"New York, NY",Eastern Time (US & Canada)
569958224968982528,negative,1.0,Customer Service Issue,1.0,American,,Rizzilient,,0,"@AmericanAir, I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST.  I'm having no luck -help!",,2015-02-23 12:33:24 -0800,,
569957958634770432,negative,1.0,Late Flight,0.6591,American,,avaflav13,,0,"@AmericanAir Was put on hold for 5.5 hrs then got a call back at 11:20 pm, only to wait on hold for another hour.",,2015-02-23 12:32:21 -0800,,Quito
569957703813976065,negative,1.0,Cancelled Flight,1.0,American,,avaflav13,,0,@AmericanAir You lost a customer today. Flight today was Cancelled Flightled and I had to find out by calling customer service yesterday.,,2015-02-23 12:31:20 -0800,,Quito
569957675548721152,negative,1.0,Lost Luggage,0.6867,American,,Robin_Downing,,0,"@AmericanAir Just called regarding my bag, came in yesterday and no one notified more or updated the online record locator #customerservice",,2015-02-23 12:31:13 -0800,,Eastern Time (US & Canada)
569957170369814528,negative,1.0,Customer Service Issue,1.0,American,,elwoodblues77,,0,@AmericanAir to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows.,,2015-02-23 12:29:13 -0800,Dallas,
569957163138883584,positive,0.6983,,,American,,brooks_angus,,0,@AmericanAir thanks,,2015-02-23 12:29:11 -0800,Greater Geelong ,
569957000752140290,negative,1.0,Can't Tell,0.6874,American,,elwoodblues77,,0,@AmericanAir unacceptable. It's clear losing just one customer doesn't matter to American but how many more bankruptcies will it take,,2015-02-23 12:28:32 -0800,Dallas,
569956742122983424,negative,1.0,Customer Service Issue,1.0,American,,elwoodblues77,,0,@AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply,,2015-02-23 12:27:31 -0800,Dallas,
569956658199134208,neutral,1.0,,,American,,benskur,,0,@AmericanAir is there a probability that flight 1330 from DFW to DTW will be delayed or Cancelled Flighted?,,2015-02-23 12:27:11 -0800,,
569956285828853761,positive,1.0,,,American,,flemmingerin,,0,@AmericanAir THANK YOU!!! 👍👍👍👍👍,,2015-02-23 12:25:42 -0800,San Diego,
569955742276407297,neutral,0.6576,,0.0,American,,bitter__tweet,,0,"@AmericanAir Uhmmm we need @JColeNC down in Dallas,Tx for his tour 😫😫😫",,2015-02-23 12:23:32 -0800,,
569955122819817472,negative,1.0,Customer Service Issue,1.0,American,,cannontekstar,,0,@AmericanAir is there a way to reserve my dog’s flight without speaking with a representative? Just was booted from your helpline!,,2015-02-23 12:21:05 -0800,,
569954275016765440,negative,1.0,Customer Service Issue,1.0,American,,owenHweaver,,0,@AmericanAir I've been calling you for 3 straight days and no one picks up. Sure there are storms but there are also #customers Holler!,,2015-02-23 12:17:43 -0800,MPLS/ATX/BK,Mountain Time (US & Canada)
569954220184604672,negative,0.7125,Lost Luggage,0.7125,American,,reebokpumped,,0,"@americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD",,2015-02-23 12:17:29 -0800,Milwaukee,Central Time (US & Canada)
569954199821275136,negative,1.0,Cancelled Flight,1.0,American,,UllCon,,0,@AmericanAir it's GTSVYB. It says it's Cancelled Flightled when I try to check.,,2015-02-23 12:17:25 -0800,"Michigan, US",Quito
569953628687101954,positive,0.6826,,0.0,American,,megan_shearin,,0,@AmericanAir thank you. They are processing my refund.,,2015-02-23 12:15:08 -0800,Hampton Roads,
569953475640995840,negative,0.6796,Flight Booking Problems,0.3474,American,,kayliemj,,0,"@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?",,2015-02-23 12:14:32 -0800,"Seattle, WA",Pacific Time (US & Canada)
569953006847954944,negative,1.0,Customer Service Issue,1.0,American,,thomashoward88,,0,"@AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions.",,2015-02-23 12:12:40 -0800,,
569952984257294336,positive,0.6709,,,American,,DigitalEdMom,,0,"@AmericanAir Thanks for asking On second plane after maintenance issue, for flight from ORD to LIT. Sitting at gate in very very warm plane",,2015-02-23 12:12:35 -0800,Wisconsin,Central Time (US & Canada)
569952945028108288,negative,1.0,Bad Flight,0.3855,American,,DanJWillis,,0,"@AmericanAir hey ho its not me losing any money (only you) just next make sure you stick to the ""flyers right's booklet""",,2015-02-23 12:12:25 -0800,my top secret gaming facility,Casablanca
569952929756672001,neutral,0.6834,,0.0,American,,luzer,,0,@AmericanAir please dm me,,2015-02-23 12:12:22 -0800,,Quito
569952639116447745,negative,1.0,Customer Service Issue,0.6878,American,,dorothykirk,,0,@AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday.,,2015-02-23 12:11:13 -0800,North Carolina,Pacific Time (US & Canada)
569952247641198593,negative,1.0,Lost Luggage,1.0,American,,GrrraceSM,,0,"@AmericanAir Oh, and losing my luggage #ridiculous # angrybird # where'smybag",,2015-02-23 12:09:39 -0800,London,
569951896808464384,positive,1.0,,,American,,Bobbyted,,0,@AmericanAir great job and great service in and out of SDF this weekend during the winter storm.,,2015-02-23 12:08:16 -0800,"iPhone: 41.890884,-87.631195",Central Time (US & Canada)
569951566784045058,negative,1.0,Lost Luggage,1.0,American,,Choreocon,,0,@AmericanAir please get it together and find my husbands luggage! You're ruining his ski trip to Aspen! 3rd day no luggage.,"[35.46005368, -80.68267946]",2015-02-23 12:06:57 -0800,,
569951438329085952,negative,0.6867,Can't Tell,0.37200000000000005,American,,CraigPokorny,,0,"@AmericanAir but don't you worry... @Delta took good care of me... Your loss, their gain.",,2015-02-23 12:06:26 -0800,"Bennington, NE",Central Time (US & Canada)
569951363670642689,positive,1.0,,,American,,survivorsburg,,0,@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx,,2015-02-23 12:06:08 -0800,Scotland,London
569951353205870592,neutral,1.0,,,American,,thomas199023,,0,@AmericanAir could you check if there is SWU (typo in last post) space on AA199 MXP-JFK Feb 28th? Thanks,,2015-02-23 12:06:06 -0800,Netherlands,Amsterdam
569951222515539968,neutral,1.0,,,American,,thomas199023,,0,@AmericanAir could you check if there is SVU space on AA199 MXP-JFK Feb 28th? Thanks,,2015-02-23 12:05:35 -0800,Netherlands,Amsterdam
569951016033980416,positive,1.0,,,American,,scottfmurphy,,0,"@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?",,2015-02-23 12:04:46 -0800,"New York, NY",Central Time (US & Canada)
569950980638412800,negative,1.0,Late Flight,0.6841,American,,ejber812,,0,@AmericanAir sure is. What's more frustrating is being stranded at the airport with our fate in your hands.,,2015-02-23 12:04:37 -0800,,Eastern Time (US & Canada)
569950766485540864,negative,1.0,Lost Luggage,0.6974,American,,Six_Pack_Pollak,,0,@AmericanAir thanks for telling me my flight got Cancelled Flightled when it wasn't. Now I have a missing luggage because of you. Thanks fam!,"[32.90425138, -97.02805207]",2015-02-23 12:03:46 -0800,Houston,Central Time (US & Canada)
569950724983025665,positive,1.0,,,American,,Apas717,,0,@AmericanAir yes I have. Thanks,,2015-02-23 12:03:36 -0800,Jacksonville Florida,
569950555344228352,negative,1.0,Customer Service Issue,1.0,American,,SuzanneNaylor,,0,@AmericanAir 77min still on hold to chg award travel #sorrynotsorry,,2015-02-23 12:02:56 -0800,,Central Time (US & Canada)
569950510981083136,negative,1.0,Customer Service Issue,1.0,American,,CraigPokorny,,0,@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then...,,2015-02-23 12:02:45 -0800,"Bennington, NE",Central Time (US & Canada)
569949946146742272,positive,1.0,,,American,,sichbella,,0,@AmericanAir i got a new reservation for tomorrow. Thanks!,,2015-02-23 12:00:30 -0800,KC,Pacific Time (US & Canada)
569949655905263616,neutral,1.0,,,American,,davidmacho,,0,"@AmericanAir I have a couple questions for you, if you’re available for PM?",,2015-02-23 11:59:21 -0800,"ÜT: 41.498967,2.186957",Madrid
569949415458213888,neutral,0.6409,,0.0,American,,mike_square,,0,@AmericanAir Is my friends flight 386 from JAX to DFW Cancelled Flighted?,,2015-02-23 11:58:24 -0800,"Dallas, Tx, USA",Mountain Time (US & Canada)
569949017674809344,negative,1.0,Customer Service Issue,1.0,American,,scapshaw,,0,@AmericanAir still not taking calls ?   Storm ended 2 days ago. Be like pats and #doyourjob,,2015-02-23 11:56:49 -0800,,
569948991569264640,positive,0.6604,,,American,,MuseAMohamed,,0,"@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!",,2015-02-23 11:56:43 -0800,N 44°0' 0'' / W 92°25' 0'',Eastern Time (US & Canada)
569948758118526976,neutral,1.0,,,American,,flemmingerin,,0,@AmericanAir Thank you,,2015-02-23 11:55:47 -0800,San Diego,
569948646717812736,positive,1.0,,,American,,Metalmikefisher,,0,@AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!,,2015-02-23 11:55:21 -0800,,Eastern Time (US & Canada)
569948645853786113,negative,1.0,Customer Service Issue,0.6422,American,,Rozzinbags5,,0,@AmericanAir not helpful,,2015-02-23 11:55:20 -0800,,
569948507018129408,negative,1.0,Customer Service Issue,0.6873,American,,StephRest,,0,"@AmericanAir you expect us to spend our hard earn $ to fly and make exceptions when you have extra call volume, however, you never make acpt",,2015-02-23 11:54:47 -0800,"21.791267,-72.189674",
569948411966976000,neutral,1.0,,,American,,MEGENTRIPODI,,0,"@AmericanAir but my friend was told she was able to use her credit with the airline towards one of my flights, then was told she couldn't.",,2015-02-23 11:54:25 -0800,,
569948398545039360,negative,1.0,longlines,0.7188,American,,maccom,,0,@AmericanAir hour and a half after landing bags are finally trickling off. http://t.co/4KbTzVjU3b,,2015-02-23 11:54:21 -0800,Denver,Mountain Time (US & Canada)
569948314948530177,neutral,1.0,,,American,,MEGENTRIPODI,,0,@AmericanAir well you spelled my name wrong.,,2015-02-23 11:54:02 -0800,,
569948241116016641,negative,1.0,Customer Service Issue,1.0,American,,StephRest,,0,"@AmericanAir 2 hours now!  No I'm not patient.  Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold",,2015-02-23 11:53:44 -0800,"21.791267,-72.189674",
569947414263701505,negative,1.0,Late Flight,0.6909,American,,rduffy487,,0,@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.,,2015-02-23 11:50:27 -0800,,
569947324316721152,negative,1.0,Customer Service Issue,0.6671,American,,ImprotaD,,0,@AmericanAir no standby line update online or on app either is troubling,,2015-02-23 11:50:05 -0800,,
569946742277451776,negative,0.6379,Flight Booking Problems,0.3578,American,,janetmcq,,0,"@AmericanAir No. Had to Cancelled Flight my trip. Instead of a $25 future trip voucher, a $25 drink coupon would've been better! #WakingInMemphis",,2015-02-23 11:47:47 -0800,"Memphis, TN",Central Time (US & Canada)
569946475163033600,positive,1.0,,,American,,Baynhambristol,,0,"@AmericanAir thx, just sent the DM",,2015-02-23 11:46:43 -0800,New York,Hawaii
569946012988669954,negative,1.0,Customer Service Issue,1.0,American,,mcconnell_km,,0,@AmericanAir Unbelievable that I cannot even wait on hold to speak to a human being to resolve my issue!!!!!!!! The system simply hangs up!,,2015-02-23 11:44:53 -0800,Chicago!,Central Time (US & Canada)
569945910546989057,negative,1.0,Damaged Luggage,1.0,American,,Polarbert,,0,@americanair thanks to your airline I now have a ruined bag and you refuse to do anything about it.,,2015-02-23 11:44:28 -0800,,
569945018527428608,negative,1.0,Can't Tell,0.6651,American,,ImprotaD,,0,@AmericanAir 4 open kiosks for priority with no line and only 4 open for main check in for ~80-100 ppl,,2015-02-23 11:40:56 -0800,,
569944807830736896,negative,1.0,Cancelled Flight,0.6584,American,,ImprotaD,,0,@AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line.,,2015-02-23 11:40:05 -0800,,
569944699877724160,negative,1.0,Customer Service Issue,0.6246,American,,miajain,,0,@AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM.,,2015-02-23 11:39:40 -0800,New York,Pacific Time (US & Canada)
569944355261304833,negative,1.0,Lost Luggage,1.0,American,,MikeThomas_Says,,0,"@AmericanAir ""bag has not yet been located"". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?",,2015-02-23 11:38:18 -0800,DC,
569944281512685570,negative,0.6448,Customer Service Issue,0.6448,American,,AyDiosMio,,0,@AmericanAir FYI...call stilling getting dropped.  After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!,"[34.0213466, -118.45229268]",2015-02-23 11:38:00 -0800,,Pacific Time (US & Canada)
569943700010172416,negative,0.7031,Can't Tell,0.7031,American,,CYancey74,,0,@AmericanAir @maxfitgirl29 next time fly Southwest...,,2015-02-23 11:35:41 -0800,,Central Time (US & Canada)
569943022474956802,negative,1.0,Customer Service Issue,1.0,American,,kayliemj,,0,@AmericanAir Still on hold. Way to suck.,,2015-02-23 11:33:00 -0800,"Seattle, WA",Pacific Time (US & Canada)
569942287318458369,positive,1.0,,,American,,RebeccaPla,,0,@AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!,,2015-02-23 11:30:04 -0800,PR/Miami/San Francisco,
569942226224050176,negative,1.0,Late Flight,1.0,American,,ebaska225,,0,@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be,,2015-02-23 11:29:50 -0800,,
569942200735424512,negative,1.0,Can't Tell,0.6688,American,,thomashoward88,,0,"@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox.",,2015-02-23 11:29:44 -0800,,
569942094766325762,negative,1.0,Can't Tell,1.0,American,,corkanddeb,,0,@AmericanAir get me outta here,,2015-02-23 11:29:19 -0800,,
569942084393824256,negative,1.0,Customer Service Issue,1.0,American,,hellomichaellee,,0,@americanair just tried calling. got a high call volume at this moment message and then it said goodbye and hung up…,,2015-02-23 11:29:16 -0800,"Cary, NC",Eastern Time (US & Canada)
569942011916259330,negative,0.6326,Customer Service Issue,0.6326,American,,remixrio,,0,@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions,,2015-02-23 11:28:59 -0800,Brooklyn,Pacific Time (US & Canada)
569941858132070400,negative,1.0,Bad Flight,0.6404,American,,Aero0729,,0,@AmericanAir don't they already know ?  Isn't everyone sharing how nasty the food is? It's not even close to decent.,,2015-02-23 11:28:22 -0800,,
569941647884029952,positive,0.6391,,0.0,American,,maxfitgirl29,,0,@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate.,,2015-02-23 11:27:32 -0800,"Chicago, IL",Eastern Time (US & Canada)
569941389208719360,negative,1.0,Flight Booking Problems,0.3482,American,,bkice_,,0,@AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it,,2015-02-23 11:26:30 -0800,"BPM, WMC, DEMF, BM, ADE, etc",Pacific Time (US & Canada)
569940980809342976,negative,1.0,Cancelled Flight,0.6326,American,,kayliemj,,0,"@AmericanAir On hold since 5am. When no one can get to the airport, Cancelled Flight flight, don't make us pay huge fee to change flight.",,2015-02-23 11:24:53 -0800,"Seattle, WA",Pacific Time (US & Canada)
569940935875948544,positive,0.6713,,,American,,MJS_23,,0,@AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga,,2015-02-23 11:24:42 -0800,Chicago,Central Time (US & Canada)
569940889902034944,neutral,1.0,,,American,,MikeBarr63,,0,@AmericanAir due to road conditions,,2015-02-23 11:24:31 -0800,"Allen, TX",
569940832691752960,neutral,1.0,,,American,,MikeBarr63,,0,@AmericanAir I was going to change it to tomorrow because I am concerned if the fllight does make I won't be able to leave the airport   1/2,,2015-02-23 11:24:18 -0800,"Allen, TX",
569940740454936576,positive,1.0,,,American,,polpastor21,,0,"@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!",,2015-02-23 11:23:56 -0800,,
569940685757014016,negative,1.0,Can't Tell,0.3831,American,,ezemanalyst,,0,"@AmericanAir so if your genuine, give me your opinion  on what occurred last night 445 fly  from phl, to mia. No assistance at airport",,2015-02-23 11:23:43 -0800,,
569940582572945409,negative,1.0,Flight Booking Problems,0.3652,American,,dgoot,,0,@AmericanAir How can I get a flight change while in the air? Delays causing a missed connection again. There is 1 seat for Late Flightr,,2015-02-23 11:23:18 -0800,"Boston, MA",Mountain Time (US & Canada)
569940199842525184,negative,1.0,Customer Service Issue,1.0,American,,lwestrada,,0,@AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me.  This is why you lose customers,,2015-02-23 11:21:47 -0800,,
569940147615113216,negative,1.0,Customer Service Issue,1.0,American,,kayliemj,,0,"@AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight &amp; been on hold all day.",,2015-02-23 11:21:34 -0800,"Seattle, WA",Pacific Time (US & Canada)
569940075120873472,negative,1.0,Customer Service Issue,0.3455,American,,DanJWillis,,0,@AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ??,,2015-02-23 11:21:17 -0800,my top secret gaming facility,Casablanca
569939736782962688,negative,1.0,Customer Service Issue,1.0,American,,flemmingerin,,0,@AmericanAir Also do you have any way to speak to someone on the phone? Your 1-800 # has been hanging up on me all day.,,2015-02-23 11:19:56 -0800,San Diego,
569939391277350912,positive,1.0,,,American,,scottfmurphy,,0,@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.,,2015-02-23 11:18:34 -0800,"New York, NY",Central Time (US & Canada)
569939156740149249,negative,1.0,Flight Booking Problems,0.6454,American,,ipodipoor,,0,@AmericanAir I paid seat upgrade b4 the severe weather.  Got booked on another flight but did not get upgrade. Was calling to inquire. HELP!,,2015-02-23 11:17:38 -0800,,
569938864028012544,positive,1.0,,,American,,Lvalenzuela14,,0,@AmericanAir thanks!,"[0.0, 0.0]",2015-02-23 11:16:28 -0800,Chile,
569938844746956800,positive,1.0,,,American,,survivorsburg,,0,@AmericanAir well Done all of you xx,,2015-02-23 11:16:24 -0800,Scotland,London
569938485844422656,positive,0.7140000000000001,,,American,,flemmingerin,,0,"@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info.",,2015-02-23 11:14:58 -0800,San Diego,
569938319024332801,negative,1.0,Can't Tell,0.6905,American,,weezerandburnie,,0,@AmericanAir You don't care about keeping your customers safe or at least you didn't care about my sister,,2015-02-23 11:14:18 -0800,Belle MO,
569937998806011905,negative,1.0,Customer Service Issue,1.0,American,,Rozzinbags5,,0,@AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us.,,2015-02-23 11:13:02 -0800,,
569937987619803136,negative,1.0,Flight Booking Problems,0.6509,American,,CraigPokorny,,0,"@AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too",,2015-02-23 11:12:59 -0800,"Bennington, NE",Central Time (US & Canada)
569937801942310913,negative,1.0,Customer Service Issue,1.0,American,,tgd011,,0,@AmericanAir When will callers from the East Coast be able to speak to an actual human for reservation support? All agents busy call Late Flightr..,,2015-02-23 11:12:15 -0800,,
569937673206534144,positive,1.0,,,American,,CliffordGries,,0,@AmericanAir My father loved working for you as well as PanAm,,2015-02-23 11:11:44 -0800,"Phoenix, AZ",Arizona
569937638674829313,negative,1.0,Late Flight,1.0,American,,AdamWocel,,0,@AmericanAir 249 EWR - DFW is now stopping BNA to refuel 4 bad weather? Are YOU just trying to get the plane closer 2 DFW then Cancelled Flight on us?,"[40.68625909, -74.17970876]",2015-02-23 11:11:36 -0800,NYC,Quito
569937108095205376,negative,1.0,Flight Booking Problems,0.6812,American,,LJoyce11,,0,"@AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available.",,2015-02-23 11:09:30 -0800,,Mountain Time (US & Canada)
569936893166489600,negative,1.0,Can't Tell,0.7044,American,,maxfitgirl29,,0,@AmericanAir now you're sending a gate agent to talk to us? Joke of an airline. Thanks for ruining my vacation. #neverflyAAagain,,2015-02-23 11:08:38 -0800,"Chicago, IL",Eastern Time (US & Canada)
569936251551232000,positive,1.0,,,American,,2lnr,,0,@AmericanAir  CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!,,2015-02-23 11:06:05 -0800,Texas,
569935980129447936,negative,1.0,Late Flight,1.0,American,,maxfitgirl29,,0,@AmericanAir we have been sitting on the plane for over an hour. unacceptable. you have a complete disregard for customer service.,,2015-02-23 11:05:01 -0800,"Chicago, IL",Eastern Time (US & Canada)
569935692161134592,neutral,0.7145,,0.0,American,,softwaredoug,,0,@AmericanAir I wrote down the evoucher number. I got rid of the voucher when I purchased air fair,,2015-02-23 11:03:52 -0800,"Charlottesville, VA",Hawaii
569935135895883776,negative,1.0,Flight Booking Problems,0.3409,American,,nic_tudobem,,0,@AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true,,2015-02-23 11:01:39 -0800,New York,
569934460617039872,neutral,1.0,,,American,,steveyuhas,,0,"@AmericanAir @MattThomasNews When did American Airlines start flying to and from Siberia? Wait, this is the USA? Oy!",,2015-02-23 10:58:58 -0800,✡ Los Angeles ✡,Pacific Time (US & Canada)
569934458364813313,neutral,1.0,,,American,,Cottopanama85,,0,@AmericanAir followback,,2015-02-23 10:58:58 -0800,"ohio,panama",
569934457215410176,neutral,1.0,,,American,,TheAdamRizz,,0,"@AmericanAir Hahaha.... ""Meanwhile in Russia....""",,2015-02-23 10:58:58 -0800,"Dallas, Texas",Pacific Time (US & Canada)
569934371488202752,positive,0.7107,,,American,,TomDorans,,0,@AmericanAir thanks for keeping us safe,,2015-02-23 10:58:37 -0800,Chicago Subs,
569934354241212417,negative,0.6984,Flight Attendant Complaints,0.3764,American,,Airportcluster,,1,"@AmericanAir There was no one from #AA at the #woase2015 event @HelsinkiAirport
Lots of info available of #winterops",,2015-02-23 10:58:33 -0800,Helsinki Airport,Helsinki
569934205611872256,neutral,1.0,,,American,,UllCon,,0,"@AmericanAir is that the ""record locator""?",,2015-02-23 10:57:58 -0800,"Michigan, US",Quito
569934170819948544,negative,1.0,Customer Service Issue,1.0,American,,revelsbl,,0,@AmericanAir you keep returning my call and hanging up when I answer? Help reFlight Booking Problems a flight!,,2015-02-23 10:57:49 -0800,,Eastern Time (US & Canada)
569934076641030146,negative,1.0,Customer Service Issue,1.0,American,,soundsofsatori,,0,@AmericanAir been calling for over 24hrs now and getting no where but told to call back by the automated system is extremely frustrating,"[39.60778027, -105.95470209]",2015-02-23 10:57:27 -0800,Milky Way:Orion Arm:Earth:DFW,Central Time (US & Canada)
569933901944066048,negative,0.6829999999999999,Can't Tell,0.3812,American,,elwoodblues77,,0,@AmericanAir just sad that even after spending so much on tickets all I wanted was for my wife to still go with her sister and no help,,2015-02-23 10:56:45 -0800,Dallas,
569933724743274496,negative,1.0,Lost Luggage,0.7078,American,,Gregm528,,0,@AmericanAir @USAirways you can help by now finding my baggage!!  Reply to me ASAP with who I can direct details to.,,2015-02-23 10:56:03 -0800,NY,Eastern Time (US & Canada)
569933646385188864,neutral,1.0,,,American,,elwoodblues77,,0,@AmericanAir no. Prebook flight for wife's 40th bday in NO. I recently have had surgery and can't travel. Won't let another go in my place,,2015-02-23 10:55:44 -0800,Dallas,
569933565321990144,negative,1.0,Customer Service Issue,1.0,American,,blogblogblog,,0,"@AmericanAir 4hrs Late Flightr i get a call back, and immediately disconnected",,2015-02-23 10:55:25 -0800,"Brevard, NC",Central Time (US & Canada)
569933008217755648,positive,1.0,,,American,,TimMoore,,0,"@AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :)",,2015-02-23 10:53:12 -0800,New York | Hong Kong ,Eastern Time (US & Canada)
569932833709527041,negative,1.0,Cancelled Flight,0.3408,American,,CandaceAlper,,0,@AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.,,2015-02-23 10:52:31 -0800,Toronto,Atlantic Time (Canada)
569932363641298944,negative,1.0,Customer Service Issue,0.7276,American,,angeltoia95,,0,@AmericanAir why have I been on hold for almost 3 hours? This is ridiculous,,2015-02-23 10:50:38 -0800,Long Island / Albany,Eastern Time (US & Canada)
569932216966516736,negative,1.0,Lost Luggage,0.6685,American,,schwartz2max,,0,@AmericanAir I don't like making a scene but this hasn't been addressed properly. Please have them do that.,,2015-02-23 10:50:04 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569931787398303744,positive,1.0,,,American,,pornobobbie,,0,@AmericanAir THANK YOU FOR ALL THE HELP!  :P You guys are the best.  #americanairlines #americanair,,2015-02-23 10:48:21 -0800,"ÜT: 37.77581,-122.419796",Pacific Time (US & Canada)
569931677868273664,negative,1.0,Lost Luggage,1.0,American,,derekc21,,0,@AmericanAir @derekc21  Hello any one out there ? have you forgotten me ?  I need a  luggage # for BA.  Your dropping the ball here .,,2015-02-23 10:47:55 -0800,"Innisfail, Alberta",Mountain Time (US & Canada)
569931363505315840,negative,1.0,Flight Booking Problems,0.3422,American,,CandaceAlper,,0,@AmericanAir am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this?,,2015-02-23 10:46:40 -0800,Toronto,Atlantic Time (Canada)
569931327253966849,negative,1.0,Bad Flight,1.0,American,,Aero0729,,0,@AmericanAir served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm,,2015-02-23 10:46:31 -0800,,
569930805688053761,negative,1.0,Customer Service Issue,1.0,American,,LeslieWolfson,,0,@AmericanAir  terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage,,2015-02-23 10:44:27 -0800,Miami Beach,Central Time (US & Canada)
569930733512491008,negative,1.0,Can't Tell,1.0,American,,WorstThingsBot,,0,@AmericanAir really,,2015-02-23 10:44:10 -0800,,
569930613962072064,negative,1.0,Customer Service Issue,0.6877,American,,MikeBarr63,,0,@AmericanAir how can I when system always hangs up on me?,,2015-02-23 10:43:41 -0800,"Allen, TX",
569930406591664128,neutral,1.0,,,American,,MarkMan23,,0,@AmericanAir DM sent,"[39.91337753, -75.3408263]",2015-02-23 10:42:52 -0800,"San Diego, CA",Pacific Time (US & Canada)
569929944291127296,positive,1.0,,,American,,neiljcohen,,0,@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!,,2015-02-23 10:41:02 -0800,"the one, the only.... NYC",Quito
569929677214609408,negative,1.0,Customer Service Issue,1.0,American,,ImprotaD,,0,"@AmericanAir in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing.",,2015-02-23 10:39:58 -0800,,
569929141962698752,negative,1.0,Customer Service Issue,1.0,American,,AyDiosMio,,0,@AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24.,"[34.02389944, -118.45541773]",2015-02-23 10:37:50 -0800,,Pacific Time (US & Canada)
569928501966450689,neutral,1.0,,,American,,urduckcommander,,0,@AmericanAir okay. I just sent it.,,2015-02-23 10:35:18 -0800,,Quito
569927843666366464,negative,1.0,Customer Service Issue,1.0,American,,stevecorb9,,0,@AmericanAir @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply,,2015-02-23 10:32:41 -0800,Bromyard,
569927644575182849,positive,0.6795,,,American,,DL_Dub,,0,@AmericanAir thanks.....,,2015-02-23 10:31:53 -0800,'Merica,
569927442657386496,negative,1.0,Customer Service Issue,1.0,American,,ezemanalyst,,0,"@AmericanAir seriously, you treat your passengers like shit.",,2015-02-23 10:31:05 -0800,,
569927042931814400,negative,1.0,Late Flight,0.3807,American,,wellapp,,0,@americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay,,2015-02-23 10:29:30 -0800,NYC area,Eastern Time (US & Canada)
569926859699437568,negative,1.0,Customer Service Issue,0.638,American,,gingermc23,,0,"@AmericanAir got it, so it's just paying extra not to sit in the way back. Awesome. Never again.",,2015-02-23 10:28:46 -0800,milford.,Eastern Time (US & Canada)
569926212400709632,negative,1.0,Customer Service Issue,1.0,American,,ikeNball,,0,"@AmericanAir Define ""sincerely"". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media.","[33.43417698, -111.99680158]",2015-02-23 10:26:12 -0800,"Memphis, TN",Central Time (US & Canada)
569925990283145216,neutral,0.6697,,0.0,American,,iSmellNothing,,0,"@AmericanAir I'd like to explore both options, and what the cost might be to change the date and destination.",,2015-02-23 10:25:19 -0800,Boston,Eastern Time (US & Canada)
569925940224139264,neutral,1.0,,,American,,Vaomatua,,0,"@AmericanAir #AmericanView
The view of Oregon from seat 31F, flight AA1469 2/22/15 http://t.co/t9JBN9WZtq","[30.441566, -84.281745]",2015-02-23 10:25:07 -0800,,Arizona
569925680168726529,positive,1.0,,,American,,RaulNath,,0,"@AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation! 
#thanksamericanairlines",,2015-02-23 10:24:05 -0800,Los Angeles,
569925362471211008,negative,0.6494,Can't Tell,0.6494,American,,nmatasci,,0,"@AmericanAir follows the Talent PM of #BDSM porn site http://t.co/UQGW6qsFFU. New ""Economy Dungeon"" class coming? http://t.co/pl9Sop5IHu",,2015-02-23 10:22:49 -0800,"Los Angeles, California",Pacific Time (US & Canada)
569925308368883713,negative,1.0,Customer Service Issue,1.0,American,,unicatfan,,0,@AmericanAir @usairways who is the next stop after customer service.,,2015-02-23 10:22:36 -0800,"ÜT: 41.5333,-93.62944",Central Time (US & Canada)
569925291331735552,negative,1.0,Customer Service Issue,1.0,American,,JustineTomkins,,0,@AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email.,,2015-02-23 10:22:32 -0800,,
569925171294953473,positive,1.0,,,American,,1JENSABA,,0,"@AmericanAir sure, thank you!",,2015-02-23 10:22:04 -0800,"Chicago,IL",Central Time (US & Canada)
569924772349538304,neutral,1.0,,,American,,MarkMan23,,0,@AmericanAir I need some help. My record locator is bringing up TWO different flights in your system. One op by AA &amp; one from US Airways.,"[39.91370182, -75.3405344]",2015-02-23 10:20:29 -0800,"San Diego, CA",Pacific Time (US & Canada)
569924309902356480,negative,0.6546,Flight Booking Problems,0.6546,American,,hellomichaellee,,0,@AmericanAir I'm trying to make a reservation with a &lt; 2 year old lap child. Don't see any option online. How do I proceed with reservation?,,2015-02-23 10:18:38 -0800,"Cary, NC",Eastern Time (US & Canada)
569923730614460416,negative,1.0,Late Flight,0.652,American,,Badbic,,0,"@AmericanAir 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on",,2015-02-23 10:16:20 -0800,,
569923360982900737,negative,0.6606,Cancelled Flight,0.6606,American,,horns3939,,0,@AmericanAir my flight 1337 is Cancelled Flightled.  Can you let me know what my new flight info is?,,2015-02-23 10:14:52 -0800,"Lantana, Tx USA",
569923221341908992,negative,1.0,Bad Flight,1.0,American,,Chuckwede65,,0,@AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http://t.co/DTHEyOFXrB,,2015-02-23 10:14:19 -0800,,
569922451913777152,neutral,0.6602,,,American,,_dashingxmizfit,,0,@AmericanAir dmed back,,2015-02-23 10:11:15 -0800,"Milwaukee, WI",Central Time (US & Canada)
569922437195829248,neutral,0.6399,,,American,,yourlocalnyer,,0,"Yessir RT “@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.”",,2015-02-23 10:11:12 -0800,"Dallas, TX",Central Time (US & Canada)
569922305423495168,negative,1.0,Cancelled Flight,1.0,American,,paylukkar,,0,@AmericanAir My flight through Dallas was Cancelled Flightled and I talked to reservations agent and got a new flight but have not received an email,,2015-02-23 10:10:40 -0800,,Beijing
569921142971969537,negative,1.0,Late Flight,1.0,American,,jongann,,0,@AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta,,2015-02-23 10:06:03 -0800,"iPhone: 38.961334,-77.006119",Eastern Time (US & Canada)
569921082708389888,negative,1.0,Customer Service Issue,1.0,American,,Rizzilient,,0,"@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up.",,2015-02-23 10:05:49 -0800,,
569921001301024770,negative,1.0,Flight Booking Problems,0.6402,American,,kris_bailey,,0,"@AmericanAir Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didn’t call back. #help",,2015-02-23 10:05:29 -0800,"San Francisco, CA",Pacific Time (US & Canada)
569920778306584576,negative,1.0,Flight Attendant Complaints,0.3408,American,,TNLtraining,,0,"@AmericanAir Thanks but don't understand why they couldn't have used the tug at the next gate over, ground crew took a break? #unacceptable",,2015-02-23 10:04:36 -0800,"Aspen, Colorado",Mountain Time (US & Canada)
569920773105840128,negative,1.0,Customer Service Issue,1.0,American,,BloomBuzz,,0,@AmericanAir That will be the third time I have been called by 800-433-7300 an hung on before anyone speaks. What do I do now???,,2015-02-23 10:04:35 -0800,"Amityville, NY",
569920723038416897,negative,1.0,Cancelled Flight,1.0,American,,whyemes,,0,@AmericanAir now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged😡😡,,2015-02-23 10:04:23 -0800,,
569920618843521024,negative,1.0,Customer Service Issue,1.0,American,,ctj823,,0,@AmericanAir How clueless is AA. Been waiting to hear for 2.5 weeks about a refund from a Cancelled Flightled flight &amp; been on hold now for 1hr 49min,,2015-02-23 10:03:58 -0800,,
569919996568215552,positive,1.0,,,American,,bobd60067,,0,@AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service!,,2015-02-23 10:01:30 -0800,"suburban Chicago, IL",
569919970446053377,negative,1.0,Can't Tell,0.374,American,,rafalotto,,0,"@AmericanAir No! We departed 24 hours Late Flightr, with a crazy crew. One of the lady simply freaked out and got away from job before departure.",,2015-02-23 10:01:24 -0800,São Paulo,Brasilia
569919793572261888,negative,1.0,Can't Tell,0.6274,American,,ameliasaletan,,0,@AmericanAir Don't require us to memorize a five-word phrase and remember it after we hear another six million options,,2015-02-23 10:00:42 -0800,,Eastern Time (US & Canada)
569919787888988160,negative,0.6961,Flight Booking Problems,0.6961,American,,Baynhambristol,,0,@AmericanAir 2 months and still no exec platinum member cards. What gives?,,2015-02-23 10:00:40 -0800,New York,Hawaii
569919703054991361,negative,0.6955,Customer Service Issue,0.6955,American,,ameliasaletan,,0,"@AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts",,2015-02-23 10:00:20 -0800,,Eastern Time (US & Canada)
569919625640615936,negative,1.0,Customer Service Issue,0.7282,American,,JaJillian,,0,@AmericanAir you can tweet but not call! You're like a bad boyfriend!,"[34.09822952, -118.34307851]",2015-02-23 10:00:02 -0800,"New York, NY",Eastern Time (US & Canada)
569919414948237312,positive,0.6709999999999999,,0.0,American,,_JamesGlenn,,0,.@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one.,"[41.97629096, -87.89888444]",2015-02-23 09:59:11 -0800,KFAR,Central Time (US & Canada)
569919092540510208,positive,1.0,,,American,,ThatEricAlper,,0,@AmericanAir Thanks! Great stuff! I can only imagine how jammed everything is.,,2015-02-23 09:57:54 -0800,Toronto,Eastern Time (US & Canada)
569918774788419584,negative,1.0,Customer Service Issue,1.0,American,,jeffsberry,,0,@AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA.  Can you help?,,2015-02-23 09:56:39 -0800,,
569918189909487617,negative,1.0,Lost Luggage,1.0,American,,schwartz2max,,0,"@AmericanAir Oh,i already have turned  itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability",,2015-02-23 09:54:19 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569917869296758784,negative,1.0,Customer Service Issue,1.0,American,,Rozzinbags5,,0,@AmericanAir I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again.,,2015-02-23 09:53:03 -0800,,
569917824078090242,negative,1.0,Cancelled Flight,1.0,American,,slippysam,,0,@AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink,"[52.51012486, -2.98098622]",2015-02-23 09:52:52 -0800,lydham shropshire uk,London
569917791228157952,negative,1.0,Customer Service Issue,1.0,American,,weezerandburnie,,0,@AmericanAir @CNN @nbsnewsr @cnnbrk except you aren't working with her @AmericanAir youve done nothing to help,,2015-02-23 09:52:44 -0800,Belle MO,
569917442455175168,neutral,0.6431,,0.0,American,,politicalpizza,,0,@AmericanAir need help on a reservation. Can you follow so that I can DM details? Thanks!,,2015-02-23 09:51:21 -0800,NYC,Eastern Time (US & Canada)
569917319381712896,negative,1.0,Can't Tell,0.3641,American,,slippysam,,0,@AmericanAir you need to have a look at your handling of flight 106 and 104. Company of yours size should have protocols in place to help,"[52.51012488, -2.98098624]",2015-02-23 09:50:52 -0800,lydham shropshire uk,London
569917183385432064,negative,1.0,Customer Service Issue,0.6736,American,,J0eSmith,,0,@AmericanAir literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service.,,2015-02-23 09:50:19 -0800,,
569917117576949760,negative,1.0,Late Flight,1.0,American,,ricmarias,,0,@AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay,,2015-02-23 09:50:04 -0800,,Madrid
569916664130637825,negative,1.0,Flight Booking Problems,0.6628,American,,MikeBarr63,,0,@AmericanAir I need to rebook and I cannot get an agent. Can you help?,"[28.35144756, -81.54358392]",2015-02-23 09:48:15 -0800,"Allen, TX",
569916606064828416,negative,1.0,Flight Attendant Complaints,1.0,American,,slippysam,,0,@AmericanAir back in UK now no thanks to your staff that wouldn't me or the other passengers stranded. Just laughed at us,"[52.51012533, -2.98099904]",2015-02-23 09:48:02 -0800,lydham shropshire uk,London
569916590814203904,negative,0.6397,Can't Tell,0.3567,American,,sindhurella67,,0,"@AmericanAir followed. I tried to @USAirways record locator number, gave me an error code","[32.78951797, -96.79891462]",2015-02-23 09:47:58 -0800,,Eastern Time (US & Canada)
569916323725217793,negative,1.0,Customer Service Issue,0.6687,American,,RPA_CRE,,0,"@AmericanAir Well if you won't let me handle my reservation/change online, &amp; your Reservation call # hangs up on me wtf do I do?? Bullshit.",,2015-02-23 09:46:54 -0800,,Pacific Time (US & Canada)
569916061891633153,positive,0.6594,,0.0,American,,twizda,,0,"@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!",,2015-02-23 09:45:52 -0800,,Central Time (US & Canada)
569915992777687041,negative,1.0,Customer Service Issue,1.0,American,,AMHerbs,,0,@AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help?,,2015-02-23 09:45:35 -0800,,Pacific Time (US & Canada)
569915972758446080,neutral,1.0,,,American,,luzer,,0,@AmericanAir need help changing a flight. Please dm,,2015-02-23 09:45:31 -0800,,Quito
569915269767757824,negative,1.0,Cancelled Flight,0.6212,American,,soundsofsatori,,0,@AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back,"[39.60813937, -105.9548521]",2015-02-23 09:42:43 -0800,Milky Way:Orion Arm:Earth:DFW,Central Time (US & Canada)
569915248620150786,neutral,1.0,,,American,,DJoyles,,0,@AmericanAir Will my us air points now be combined with yours?,,2015-02-23 09:42:38 -0800,Could be Anywhere,
569915039114661888,negative,1.0,Can't Tell,1.0,American,,_mhertz,,0,"@AmericanAir and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit!",,2015-02-23 09:41:48 -0800,,Pacific Time (US & Canada)
569914894868328448,neutral,0.6732,,0.0,American,,_mhertz,,0,@AmericanAir research buddy. Read my previous tweets and get some context.,,2015-02-23 09:41:14 -0800,,Pacific Time (US & Canada)
569914848991010816,negative,0.6938,Customer Service Issue,0.6938,American,,urduckcommander,,0,@AmericanAir you have said the same thing to me over and over again but phrased differently. How about some actual help?,,2015-02-23 09:41:03 -0800,,Quito
569914808339836928,negative,1.0,Bad Flight,0.3658,American,,_mhertz,,0,@AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some...,,2015-02-23 09:40:53 -0800,,Pacific Time (US & Canada)
569914641414905856,negative,1.0,Flight Booking Problems,0.3659,American,,_mhertz,,0,@AmericanAir you're not finding it bc @united  rebooked us on your airline when they realized they couldn't get us home - and we're at ORD,,2015-02-23 09:40:13 -0800,,Pacific Time (US & Canada)
569914552382418944,neutral,1.0,,,American,,DL_Dub,,0,@AmericanAir is 2513 and 1555 on time or Cancelled Flightled?,,2015-02-23 09:39:52 -0800,'Merica,
569914488541069312,positive,0.6789,,,American,,maggiecoliver,,0,@AmericanAir Thank you.,,2015-02-23 09:39:37 -0800,,Eastern Time (US & Canada)
569914468404035584,negative,0.6751,Late Flight,0.6751,American,,AGHJustin,,0,@AmericanAir boarded flight 2334 at 8:30am.  Now 11:40.  Still sitting on runway.  Lots o fun,,2015-02-23 09:39:32 -0800,QCA,Central Time (US & Canada)
569914141814726657,negative,1.0,Flight Booking Problems,0.3405,American,,Sean_Hirschhorn,,0,@AmericanAir Funny you should say that. I have been monitoring since January 1st. No change in availability. #fakeawards #LUVisbetter,,2015-02-23 09:38:14 -0800,,
569913899648098304,neutral,1.0,,,American,,Gauyo,,0,@AmericanAir done.,,2015-02-23 09:37:16 -0800,"Buenos Aires, Argentina",Buenos Aires
569913796875161600,neutral,1.0,,,American,,norwaywithlove,,0,@AmericanAir would it be possible to change my flight on your website? Many thanks,"[10.42269832, -75.54540857]",2015-02-23 09:36:52 -0800,Where the wind takes me ,Greenland
569913274218622977,negative,1.0,Cancelled Flight,1.0,American,,KatieBLang,,0,@AmericanAir flight home Cancelled Flightled today.  Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline,,2015-02-23 09:34:47 -0800,"Chicago, IL",Central Time (US & Canada)
569913149505163264,negative,1.0,Customer Service Issue,0.7201,American,,ipodipoor,,0,@AmericanAir @justynmoro I totally agree.  You get the automatic phone attendent that goes NO WHERE and hangs up.  Lousy service!,,2015-02-23 09:34:17 -0800,,
569912888866906112,neutral,0.662,,0.0,American,,softwaredoug,,0,@AmericanAir this receipt doesn't show the evoucher value nor does it mention having used an evoucher,,2015-02-23 09:33:15 -0800,"Charlottesville, VA",Hawaii
569912835871879168,negative,1.0,Customer Service Issue,0.6864,American,,ipodipoor,,0,@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through.  This is not what I expected.,,2015-02-23 09:33:03 -0800,,
569912753479147521,negative,1.0,Customer Service Issue,1.0,American,,JustineTomkins,,0,@AmericanAir customer service is terrible.Been waiting 6 weeks for a reply to an email. Not helpful at all and keep brushing off problems!,,2015-02-23 09:32:43 -0800,,
569912608901373952,negative,1.0,Customer Service Issue,0.65,American,,charliebrand,,0,@AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again,,2015-02-23 09:32:09 -0800,,Pacific Time (US & Canada)
569912213068066816,negative,1.0,Customer Service Issue,1.0,American,,JaJillian,,0,@americanair why am I not being given a callback option??! Why has this service been turned off?,"[34.10971017, -118.32188864]",2015-02-23 09:30:34 -0800,"New York, NY",Eastern Time (US & Canada)
569911783596560384,negative,0.6752,Cancelled Flight,0.6752,American,,lalonajera7,,0,"@AmericanAir I was flying today to MTY Mex at 9:30am but still appear Cancelled Flight, Where can i talk for another flight?",,2015-02-23 09:28:52 -0800,"Monterrey, Nuevo Leon",Eastern Time (US & Canada)
569911608278974465,negative,0.6914,Customer Service Issue,0.6914,American,,BethMyn,,0,"@AmericanAir You didn't call, did you. Try it, and then you'll understand.  It's not possible to reach an agent,I don't know what else to do",,2015-02-23 09:28:10 -0800,,
569911528368926720,negative,1.0,Flight Booking Problems,0.3699,American,,MackShultz,,0,"@AmericanAir Ok. We will probably Cancelled Flight our flights then, take a refund, and get home another way. Wednesday won't work for us.",,2015-02-23 09:27:51 -0800,Seattle,Hawaii
569911501626028032,neutral,1.0,,,American,,sfty1intx,,0,@AmericanAir  that's what I am hoping for,,2015-02-23 09:27:45 -0800,,
569911344658386944,negative,1.0,Customer Service Issue,1.0,American,,pornobobbie,,0,"@AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone?  I can't wait 2 hours.  :(",,2015-02-23 09:27:07 -0800,"ÜT: 37.77581,-122.419796",Pacific Time (US & Canada)
569911255399596032,negative,0.6878,longlines,0.3444,American,,rockyparr,,0,@AmericanAir make that 7hours now,,2015-02-23 09:26:46 -0800,VB/VA,
569911005557338113,positive,1.0,,,American,,elisakathleen,,0,"@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ✈️",,2015-02-23 09:25:46 -0800,"Boston, MA",
569910943720669184,negative,1.0,Customer Service Issue,0.6822,American,,pornobobbie,,0,@AmericanAir How am I supposed to Cancelled Flight it if I can't do it online?  I don't want to lose all the funds on the ticket.  HELP!!! :(,,2015-02-23 09:25:32 -0800,"ÜT: 37.77581,-122.419796",Pacific Time (US & Canada)
569910789651496960,negative,1.0,Customer Service Issue,1.0,American,,rockyparr,,0,@AmericanAir poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. #noloveforsurfers #pretend,,2015-02-23 09:24:55 -0800,VB/VA,
569910774556004352,negative,1.0,Customer Service Issue,1.0,American,,pornobobbie,,0,@AmericanAir I need HELP!  I'm trying to Cancelled Flight a flight before it takes off but I can't get a hold of ANYONE because all lines are busy.,,2015-02-23 09:24:51 -0800,"ÜT: 37.77581,-122.419796",Pacific Time (US & Canada)
569910765173362688,positive,0.6721,,,American,,hautetravelgirl,,0,@AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia 😜✈️ #GoingForGreat,,2015-02-23 09:24:49 -0800,"Santa Monica, CA",
569910528279228416,negative,1.0,Customer Service Issue,1.0,American,,1JENSABA,,0,@AmericanAir Trying  to Cancelled Flight fligt 2321 O'Hare to Dallas 12:17pm. High call volume no one answer. Online no confirmation. #thankU,,2015-02-23 09:23:53 -0800,"Chicago,IL",Central Time (US & Canada)
569910395667935232,negative,1.0,Customer Service Issue,0.6424,American,,waynebevan,,0,@AmericanAir No I was not given the choice by the rep Meelan (UK AA Contact Center) to escaLate Flight to a supervisor and had to book with change,,2015-02-23 09:23:21 -0800,,Alaska
569910053249142785,negative,1.0,Cancelled Flight,0.7019,American,,cumulusmind,,0,"@AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes.",,2015-02-23 09:21:59 -0800,Everywhere ,Mountain Time (US & Canada)
569909945514233857,negative,1.0,Customer Service Issue,0.6825,American,,kslaven,,0,@AmericanAir wish you had a better mobile app.  You should look at the app from @united as it is much more seemless to check in,,2015-02-23 09:21:34 -0800,"Chicago, IL",Central Time (US & Canada)
569909908738580481,negative,1.0,Late Flight,1.0,American,,rockyparr,,0,@AmericanAir delayed flight six hours. Missed international connection= extra night in a hotel and still have to pay for a 15lb surfboardbag,,2015-02-23 09:21:25 -0800,VB/VA,
569909711962640384,neutral,1.0,,,American,,StarkJedi,,0,@AmericanAir dmed the name,,2015-02-23 09:20:38 -0800,,
569908990118723584,negative,1.0,Cancelled Flight,1.0,American,,AGHJustin,,0,"@AmericanAir no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA",,2015-02-23 09:17:46 -0800,QCA,Central Time (US & Canada)
569908918421299200,negative,1.0,Cancelled Flight,1.0,American,,jocelyalatorre,,0,@AmericanAir worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children.,,2015-02-23 09:17:29 -0800,"Guadalajara, México",Guadalajara
569908722778157056,negative,1.0,Late Flight,0.6572,American,,StaceyEWard,,0,"@AmericanAir long mait. Repair wait at gate - Capt Said ""paperwork formality""- forced to check bag rudely-returning CC reader doesn't work",,2015-02-23 09:16:42 -0800,,
569908067762094080,negative,1.0,longlines,1.0,American,,jongann,,0,@AmericanAir One hour to check in is 45 minutes too long. MIA FAIL.,,2015-02-23 09:14:06 -0800,"iPhone: 38.961334,-77.006119",Eastern Time (US & Canada)
569907965223763970,negative,1.0,Customer Service Issue,1.0,American,,J0eSmith,,0,@AmericanAir thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 #nohotel,,2015-02-23 09:13:41 -0800,,
569907544124219392,positive,1.0,,,American,,MeeestarCoke,,0,"@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}",,2015-02-23 09:12:01 -0800,BK,
569907019081228288,negative,1.0,Customer Service Issue,1.0,American,,MusseZam,,0,@AmericanAir I can't get through to a customer rep to help me out. This is the only option I have got.,,2015-02-23 09:09:56 -0800,,
569906807696551936,positive,1.0,,,American,,KaraAtDell,,0,@AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!,,2015-02-23 09:09:05 -0800,"Round Rock, TX",
569906662061944834,neutral,1.0,,,American,,yourlocalnyer,,0,@AmericanAir flight 353,,2015-02-23 09:08:31 -0800,"Dallas, TX",Central Time (US & Canada)
569906532277731328,negative,1.0,Flight Attendant Complaints,0.3855,American,,nic_tudobem,,0,@AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at.,,2015-02-23 09:08:00 -0800,New York,
569906446881697793,negative,0.6606,Customer Service Issue,0.6606,American,,MeeestarCoke,,0,"@AmericanAir @USAirways ""ma'am if you have a complaint you should visit our customer service desk"" {sees line ~45 people deep}",,2015-02-23 09:07:39 -0800,BK,
569906183487643648,negative,1.0,Customer Service Issue,0.6505,American,,_mhertz,,0,@AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face,,2015-02-23 09:06:37 -0800,,Pacific Time (US & Canada)
569906117100351493,negative,1.0,Customer Service Issue,1.0,American,,Bank1960,,0,"@AmericanAir So much for Status, EP and 1.5 million miles.  Revenue First class ticket and Im sitting in Coach thanks your rude CS staff",,2015-02-23 09:06:21 -0800,,
569906035269324800,negative,1.0,Customer Service Issue,1.0,American,,_mhertz,,0,@AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows...,,2015-02-23 09:06:01 -0800,,Pacific Time (US & Canada)
569905765420441600,negative,0.6488,Customer Service Issue,0.3346,American,,MackShultz,,0,@AmericanAir I DM'd you. Anything you can do?,,2015-02-23 09:04:57 -0800,Seattle,Hawaii
569905298481274880,negative,1.0,Customer Service Issue,0.6668,American,,nic_tudobem,,0,"@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra",,2015-02-23 09:03:06 -0800,New York,
569905122047758336,negative,0.6694,Flight Attendant Complaints,0.3451,American,,nataliadarling,,0,@AmericanAir this is all i gotta say to y'all &amp; your staff... for real http://t.co/rKPRxTGvfL,,2015-02-23 09:02:24 -0800,⋆city of lost angels⋆,Central Time (US & Canada)
569905052447592448,negative,1.0,Customer Service Issue,0.6592,American,,nic_tudobem,,0,"@AmericanAir No, it wouldn't let me complete transaction because it was one way from Barbados to NYC",,2015-02-23 09:02:07 -0800,New York,
569903268312125440,negative,1.0,Cancelled Flight,1.0,American,,entouchscreen,,0,@AmericanAir: my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today?,,2015-02-23 08:55:02 -0800,Los Angeles,
569903197835407361,negative,1.0,Customer Service Issue,1.0,American,,Alfgeiger,,0,"@AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold",,2015-02-23 08:54:45 -0800,,
569903191279710208,negative,0.6864,Can't Tell,0.3523,American,,ezemanalyst,,0,@AmericanAir refund,,2015-02-23 08:54:43 -0800,,
569903088632352769,negative,1.0,Customer Service Issue,1.0,American,,Shay_Dine,,0,@AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time?,,2015-02-23 08:54:19 -0800,Saint LOUis,Central Time (US & Canada)
569903058299199488,negative,1.0,Customer Service Issue,1.0,American,,JaJillian,,0,@AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE.,"[34.10909961, -118.32361693]",2015-02-23 08:54:12 -0800,"New York, NY",Eastern Time (US & Canada)
569903056403505152,negative,1.0,Lost Luggage,0.7201,American,,schwartz2max,,0,"@AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional",,2015-02-23 08:54:11 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569902322718871552,negative,1.0,Customer Service Issue,1.0,American,,carlw1980,,0,"@AmericanAir SJC-&gt;LAX. After the fourth time, I gave up!",,2015-02-23 08:51:16 -0800,,
569901979151024129,negative,1.0,Cancelled Flight,1.0,American,,m_huxhold,,0,@AmericanAir my flight to San Angelo via Dallas from Orlando Cancelled Flighted help! On hold and disconnect,,2015-02-23 08:49:54 -0800,,
569901314026692611,negative,1.0,Customer Service Issue,0.66,American,,youmaythinkso,,0,@AmericanAir @_Lucy_May surely much better to let us all share the feedback unless you have something to hide?,,2015-02-23 08:47:16 -0800,Portsmouth UK,London
569900867324932096,negative,1.0,Flight Attendant Complaints,0.3547,American,,slippysam,,0,@AmericanAir your staff at JFK airport are discussing the way we we're left stranded,"[52.51022081, -2.98091961]",2015-02-23 08:45:29 -0800,lydham shropshire uk,London
569900784965554176,negative,0.7123,Flight Booking Problems,0.7123,American,,milz02315,,0,@AmericanAir Can you add my KTN to an existing reservation? It's not letting me add it online....,,2015-02-23 08:45:10 -0800,,
569900705852608513,negative,1.0,Customer Service Issue,1.0,American,,tranpham18,,0,@AmericanAir still no response from AA. great job guys!,,2015-02-23 08:44:51 -0800,New York City,Eastern Time (US & Canada)
569899836063019008,neutral,0.7282,,0.0,American,,iSmellNothing,,0,@AmericanAir I need help Cancelled Flighting an upcoming flight made with AAdvantage miles. Record locator HFJKTO. Can someone please assist?,,2015-02-23 08:41:23 -0800,Boston,Eastern Time (US & Canada)
569899646509666304,negative,1.0,Bad Flight,0.6737,American,,gingermc23,,0,"@AmericanAir confused at the definition of a ""preferred seat."" I paid extra for one and got a regular seat with no legroom. Unimpressed.",,2015-02-23 08:40:38 -0800,milford.,Eastern Time (US & Canada)
569899522152726529,neutral,0.6671,,0.0,American,,miajain,,0,@AmericanAir Lost black wallet at #DallasAirport.I was on flight 2208 to CLE.Would appreciate ur help. Last I used it at @Starbucks on A20.,,2015-02-23 08:40:08 -0800,New York,Pacific Time (US & Canada)
569898893262983169,neutral,0.6337,,0.0,American,,brandycolbert,,0,"@AmericanAir Thank you, but I'll be Cancelled Flighting my return flight, as I've already rebooked with another airline so I can get home today.",,2015-02-23 08:37:39 -0800,Los Angeles,Pacific Time (US & Canada)
569898392647811072,neutral,1.0,,,American,,ephilp,,0,@AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first.  Will I get stuck in Nashville?,,2015-02-23 08:35:39 -0800,"Branchburg, NJ",
569897809731854337,negative,0.6782,Flight Booking Problems,0.3493,American,,twizda,,0,"@AmericanAir Howdy, having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help?",,2015-02-23 08:33:20 -0800,,Central Time (US & Canada)
569897748859744257,negative,1.0,Customer Service Issue,1.0,American,,_mhertz,,0,@AmericanAir Oh yea? That's it? C'mon buddy! Bring your special friend @united to the conversation - they seem to be doing NOTHING AT ALL,,2015-02-23 08:33:06 -0800,,Pacific Time (US & Canada)
569897733466628097,negative,1.0,Cancelled Flight,0.6972,American,,jongann,,0,@AmericanAir why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights.,,2015-02-23 08:33:02 -0800,"iPhone: 38.961334,-77.006119",Eastern Time (US & Canada)
569897060717105152,negative,1.0,Late Flight,0.6795,American,,urduckcommander,,0,@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous,,2015-02-23 08:30:22 -0800,,Quito
569897005297709057,negative,0.6707,Can't Tell,0.6707,American,,RiseChino,,0,@AmericanAir I dmed,,2015-02-23 08:30:08 -0800,,Central Time (US & Canada)
569896666465087488,negative,0.7063,Customer Service Issue,0.3666,American,,takingthekids,,0,@AmericanAir don't see response!,,2015-02-23 08:28:48 -0800,New England ,Quito
569896560936374272,positive,1.0,,,American,,elisakathleen,,0,"@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face",,2015-02-23 08:28:22 -0800,"Boston, MA",
569896010010353664,negative,1.0,Lost Luggage,1.0,American,,charliebrand,,0,@AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME!,,2015-02-23 08:26:11 -0800,,Pacific Time (US & Canada)
569895932394917888,negative,1.0,Cancelled Flight,0.6343,American,,slaydonstravel,,0,@AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation!,,2015-02-23 08:25:53 -0800,"Chesapeake, VA",Eastern Time (US & Canada)
569895927273517056,negative,1.0,Can't Tell,1.0,American,,_mhertz,,0,"@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated",,2015-02-23 08:25:51 -0800,,Pacific Time (US & Canada)
569895817403768833,negative,0.6753,Can't Tell,0.6753,American,,_mhertz,,0,"@AmericanAir @united wrote back saying 'it's been a challenging week...that's for sure"" - no shit.",,2015-02-23 08:25:25 -0800,,Pacific Time (US & Canada)
569895723208040448,negative,1.0,Customer Service Issue,0.6532,American,,_mhertz,,0,"@AmericanAir @united contact me, or do something to alleviate this terrible, terrible service. But no, your 22 year old social media guru",,2015-02-23 08:25:03 -0800,,Pacific Time (US & Canada)
569895618866315264,negative,1.0,Customer Service Issue,0.3605,American,,_mhertz,,0,"@AmericanAir @united week is going to make up for anything, or put me at ease.  You should be asking me how you can fix things, how to...",,2015-02-23 08:24:38 -0800,,Pacific Time (US & Canada)
569895538046296064,negative,1.0,Bad Flight,0.6801,American,,weezerandburnie,,0,@AmericanAir @cnnbrk they didn't address the assult or drinks spilled on her  the drunk passenger had to have a wheelchair to get off plane,,2015-02-23 08:24:19 -0800,Belle MO,
569895516139421696,negative,1.0,Customer Service Issue,0.6379,American,,_mhertz,,0,"@AmericanAir @united and a complete lack of faith in your companies. It's really a shame that you think telling me ""it's been a challenging""",,2015-02-23 08:24:13 -0800,,Pacific Time (US & Canada)
569895498527727617,negative,1.0,Lost Luggage,0.6471,American,,TravelingProf,,0,@AmericanAir Priority baggage evidently means it comes out last,,2015-02-23 08:24:09 -0800,"Great Barrington, MA",Eastern Time (US & Canada)
569895385851760640,negative,1.0,Can't Tell,0.6666,American,,_mhertz,,0,"@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client",,2015-02-23 08:23:42 -0800,,Pacific Time (US & Canada)
569895266670612480,negative,1.0,Late Flight,0.7083,American,,_mhertz,,0,@AmericanAir between your airline and @united I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars...,,2015-02-23 08:23:14 -0800,,Pacific Time (US & Canada)
569895210777501696,negative,1.0,Cancelled Flight,0.6703,American,,crazydavy12,,0,"@AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now.",,2015-02-23 08:23:01 -0800,"College Station, Tx",Eastern Time (US & Canada)
569895176631554049,negative,1.0,Bad Flight,0.7127,American,,_mhertz,,0,"@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me...",,2015-02-23 08:22:52 -0800,,Pacific Time (US & Canada)
569895082402295810,negative,1.0,Late Flight,1.0,American,,_mhertz,,0,@AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a...,,2015-02-23 08:22:30 -0800,,Pacific Time (US & Canada)
569894969332400128,neutral,0.6979,,0.0,American,,Sean_Hirschhorn,,0,@AmericanAir why is it from June 1 thru December 31 there are no bus/first milesaaver awards available from cun to nyc? #Explain #whyfly,,2015-02-23 08:22:03 -0800,,
569894963665707010,negative,1.0,Flight Attendant Complaints,1.0,American,,weezerandburnie,,0,@AmericanAir @cnnbrk she tried they are not doing anything said they would talk to stewardess about serving drunks drinks how does that help,,2015-02-23 08:22:02 -0800,Belle MO,
569894690566369280,negative,1.0,Customer Service Issue,0.6604,American,,danjambrands,,0,@AmericanAir please improve business extra flight reservation process. can't book online?  what century are we in? 25 min+ on hold,,2015-02-23 08:20:57 -0800,,Atlantic Time (Canada)
569894356393570304,negative,1.0,Customer Service Issue,0.6412,American,,phesic86,,0,@AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks,,2015-02-23 08:19:37 -0800,,
569893723091238912,negative,1.0,longlines,0.3512,American,,elisakathleen,,0,@AmericanAir the most stressful morning and still had to pay to check a bag. LAX is a madhouse with a lot of angry customers. Yikes,,2015-02-23 08:17:06 -0800,"Boston, MA",
569893716711747584,neutral,1.0,,,American,,peterfransson,,0,"@AmericanAir its only 1500 characters, i will respond via formal letter. Trust me, I have plenty to say.",,2015-02-23 08:17:04 -0800,Inter/Outer-Continental U.S.,Eastern Time (US & Canada)
569893516609847297,negative,1.0,Late Flight,0.3667,American,,ikeNball,,0,"@AmericanAir as of now, will do my best to never fly w/ #AmericanAirlines ever again. Y'all have made this a day to remember.","[33.43064352, -112.04521474]",2015-02-23 08:16:17 -0800,"Memphis, TN",Central Time (US & Canada)
569893140066213888,negative,1.0,Customer Service Issue,0.6753,American,,elisakathleen,,0,"@AmericanAir 4 phone calls, 2 hrs of being sent back &amp; forth between two lines in the terminal and it's the skycap that finds a solution",,2015-02-23 08:14:47 -0800,"Boston, MA",
569893064342437888,negative,1.0,Cancelled Flight,1.0,American,,janetmcq,,0,@AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway.,,2015-02-23 08:14:29 -0800,"Memphis, TN",Central Time (US & Canada)
569892686624198657,negative,1.0,Cancelled Flight,0.6659999999999999,American,,takingthekids,,0,@AmericanAir what response? Is our flight out of Montrose Cancelled Flightled or not?,"[37.93712278, -107.81800496]",2015-02-23 08:12:59 -0800,New England ,Quito
569892670367256576,positive,1.0,,,American,,1JENSABA,,0,@AmericanAir thank you for responding rather quickly btw,,2015-02-23 08:12:55 -0800,"Chicago,IL",Central Time (US & Canada)
569892434592669696,neutral,0.6958,,0.0,American,,elisakathleen,,0,@AmericanAir the saga continues..,,2015-02-23 08:11:59 -0800,"Boston, MA",
569892361691463682,negative,1.0,Customer Service Issue,0.6782,American,,elisakathleen,,0,@AmericanAir thanks for the DM rescheduling. Unfortunately your operations process at LAX is chaos &amp; the reps refused to print the ticket,,2015-02-23 08:11:41 -0800,"Boston, MA",
569892297329913856,positive,0.6787,,,American,,dkar84,,0,@AmericanAir ok thank you!,,2015-02-23 08:11:26 -0800,"Renton, WA",
569892024708689920,neutral,1.0,,,American,,_dashingxmizfit,,0,@AmericanAir could you guys follow me so I can dm yall please,,2015-02-23 08:10:21 -0800,"Milwaukee, WI",Central Time (US & Canada)
569891937924358145,negative,0.6448,Cancelled Flight,0.6448,American,,1JENSABA,,0,@AmericanAir Cancelled Flighting my flight today because of weather in Dallas without being charged?,,2015-02-23 08:10:00 -0800,"Chicago,IL",Central Time (US & Canada)
569891790343569408,negative,1.0,Customer Service Issue,0.6513,American,,natemup,,0,@AmericanAir No. I was told I got put on another flight and that I would get an email. Still haven't gotten one yet.,,2015-02-23 08:09:25 -0800,Evansville - LA - NOLA,Central Time (US & Canada)
569891568074797056,negative,1.0,Customer Service Issue,1.0,American,,BethMyn,,0,@AmericanAir Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand.  #allrepresentativesbusy #nooption,,2015-02-23 08:08:32 -0800,,
569891440135794688,positive,1.0,,,American,,heatherjpitcher,,0,@AmericanAir Thank You! CC: @packermama1,,2015-02-23 08:08:02 -0800,,Quito
569891369390632961,negative,1.0,Customer Service Issue,0.6411,American,,sindhurella67,,0,"@AmericanAir I tried to check in, but they redirect me to call in to @USAirways, which I also can't get into contact with",,2015-02-23 08:07:45 -0800,,Eastern Time (US & Canada)
569891023335387136,negative,1.0,Late Flight,1.0,American,,SarahNThuo,,0,@AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem?,,2015-02-23 08:06:22 -0800,,
569890859526823936,negative,1.0,Customer Service Issue,1.0,American,,natalieabila,,0,"@AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't.",,2015-02-23 08:05:43 -0800,,Central Time (US & Canada)
569890836361580544,negative,1.0,Customer Service Issue,1.0,American,,FooyaBabs,,0,@AmericanAir yes but not with much help from you guys,,2015-02-23 08:05:38 -0800,New York,
569890741666717697,positive,0.6753,,0.0,American,,merrymoch513,,0,@AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst,,2015-02-23 08:05:15 -0800,,
569890715867750400,negative,0.6592,Customer Service Issue,0.6592,American,,natalieabila,,0,"@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website--",,2015-02-23 08:05:09 -0800,,Central Time (US & Canada)
569890695902662657,negative,1.0,Customer Service Issue,1.0,American,,RachelMader2,,0,"@AmericanAir I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information!",,2015-02-23 08:05:04 -0800,,
569890651107491840,neutral,0.6633,,0.0,American,,EricDoSomeGood,,0,"@AmericanAir two were non revs, right?",,2015-02-23 08:04:53 -0800,"Portland, Oregon",
569890258181070848,neutral,1.0,,,American,,diegolrz,,0,@AmericanAir check your DM please,,2015-02-23 08:03:20 -0800,"Dallas, TX",Central Time (US & Canada)
569890213570457600,positive,0.6942,,0.0,American,,Kaha58,,0,@AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks,,2015-02-23 08:03:09 -0800,Florida,Quito
569890192338735104,negative,1.0,Customer Service Issue,1.0,American,,BethMyn,,0,"@AmericanAir My reservation is on hold, not me.  Wish I was on hold but that's not possible with the phone issues at #americanair",,2015-02-23 08:03:04 -0800,,
569890109803220993,negative,0.6325,Flight Booking Problems,0.3405,American,,jweslo,,0,@AmericanAir the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger.,,2015-02-23 08:02:44 -0800,Brantford,
569889964445470721,negative,1.0,Customer Service Issue,1.0,American,,BethMyn,,0,@AmericanAir You are having phone issues.  Please fix it!!!!,,2015-02-23 08:02:10 -0800,,
569889833297915904,negative,1.0,Customer Service Issue,1.0,American,,BethMyn,,0,"@AmericanAir I can't!!!  No one can't get to ""hold"".  You can't get past the automated reply.  It hangs up on you.  #FRUSTRATED",,2015-02-23 08:01:38 -0800,,
569889440753172481,negative,1.0,Can't Tell,0.6482,American,,reallygilly3,,0,@AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again,,2015-02-23 08:00:05 -0800,Everywhere,Eastern Time (US & Canada)
569889391633518592,negative,0.6608,Customer Service Issue,0.3469,American,,hill_tony,,0,@AmericanAir is your website down? I haven't been able to check in to my flight all morning.,,2015-02-23 07:59:53 -0800,Miami,Eastern Time (US & Canada)
569888954863890433,neutral,1.0,,,American,,melisaray,,0,@AmericanAir can you tell me why flight 1542 from dfw to phl was Cancelled Flightled for tomorrow?,,2015-02-23 07:58:09 -0800,"Austin, TX",Central Time (US & Canada)
569888397205962753,neutral,0.6385,,0.0,American,,yourlocalnyer,,0,@AmericanAir how we looking? We going to be able to get out on time? #flight353,,2015-02-23 07:55:56 -0800,"Dallas, TX",Central Time (US & Canada)
569887996071297024,negative,1.0,Cancelled Flight,1.0,American,,JillNeeley3,,0,@AmericanAir My boyfriend was supposed to be home Saturday but his flight from DC was Cancelled Flightled yet again. Please get him home!,,2015-02-23 07:54:20 -0800,,
569887773953527808,negative,1.0,Cancelled Flight,1.0,American,,MO3TVida,,0,@AmericanAir I tried that &amp; they have been disrespectful not professional &amp; my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP,,2015-02-23 07:53:27 -0800,,
569887742479486976,negative,1.0,Customer Service Issue,1.0,American,,Rizzilient,,0,@AmericanAir - answer the phones.  Trying to change a reservation and haven't been able to get a human to pick up in two days.,,2015-02-23 07:53:20 -0800,,
569887584861749250,negative,1.0,Customer Service Issue,1.0,American,,whyemes,,0,"@AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset",,2015-02-23 07:52:42 -0800,,
569886683501473793,negative,1.0,Customer Service Issue,0.6685,American,,TheRealChrisCin,,0,"@AmericanAir flight US1562 from RIC2DFW was Cancelled Flightled yesterday &amp; I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer...",,2015-02-23 07:49:07 -0800,"Richmond, VA",Central Time (US & Canada)
569886612538023936,negative,0.6933,Cancelled Flight,0.6933,American,,StarkJedi,,0,@AmericanAir got off the phone w/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please.,,2015-02-23 07:48:51 -0800,,
569886516505407488,negative,1.0,Customer Service Issue,1.0,American,,cumulusmind,,0,@AmericanAir =UNAmerican Airlines just lies and poor customer services...,,2015-02-23 07:48:28 -0800,Everywhere ,Mountain Time (US & Canada)
569885774386044930,neutral,0.3528,,0.0,American,,Brittany1golf,,0,@AmericanAir thank you,,2015-02-23 07:45:31 -0800,,Eastern Time (US & Canada)
569885742526124032,negative,1.0,Lost Luggage,0.6668,American,,Brittany1golf,,0,@AmericanAir they @cathaypacific @cathaypacificUS can't even tell me what country they are in 😥😥,,2015-02-23 07:45:23 -0800,,Eastern Time (US & Canada)
569885605401915392,neutral,0.6906,,0.0,American,,Bossman1908,,0,"@AmericanAir I sent you a DM, can you please help.",,2015-02-23 07:44:50 -0800,Liverpool,
569885201293307905,positive,1.0,,,American,,LCarrano18,,0,@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!,,2015-02-23 07:43:14 -0800,,Eastern Time (US & Canada)
569885018358575104,negative,1.0,longlines,0.6883,American,,chermc56,,0,@AmericanAir yes. Just sayin' that was a particularly poorly handled situation.,"[41.97326595, -87.90025691]",2015-02-23 07:42:30 -0800,"ÜT: 42.63352,-83.624194",Central Time (US & Canada)
569884943217762304,negative,1.0,Flight Booking Problems,1.0,American,,nic_tudobem,,0,"@AmericanAir I had to pay extra $$ cos that flight was ""no longer available"" just because it wouldn't accept my US Card for a 1 way into NYC",,2015-02-23 07:42:13 -0800,New York,
569884756684476416,negative,1.0,Can't Tell,0.6556,American,,61jr,,0,@AmericanAir - And @AirSouthwest  had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety?,,2015-02-23 07:41:28 -0800,St. Catharines,
569884754281046016,negative,0.6966,Can't Tell,0.3614,American,,ponchodeanda,,0,@AmericanAir can you?,,2015-02-23 07:41:28 -0800,prensa: @talentolatinotv,Eastern Time (US & Canada)
569884644893532161,negative,0.6847,Customer Service Issue,0.6847,American,,hellodukesy,,0,@AmericanAir Could have voided the ticket since it was &gt; 24hrs since Flight Booking Problems. Are you going to waive the fees? Still can't get through.,"[37.77414482, -122.43628588]",2015-02-23 07:41:01 -0800,San Francisco,Pacific Time (US & Canada)
569884462051418112,negative,1.0,Can't Tell,0.6887,American,,61jr,,0,"@AmericanAir - So does that mean your other flights going into Buffalo from other locations, you don't care about their safety?",,2015-02-23 07:40:18 -0800,St. Catharines,
569884438504427520,negative,1.0,longlines,0.6646,American,,nataliadarling,,0,"@AmericanAir I've been in line for over half hour trying to see a representative, now I might even miss the next flight too, unacceptable",,2015-02-23 07:40:12 -0800,⋆city of lost angels⋆,Central Time (US & Canada)
569884285659848704,negative,1.0,Customer Service Issue,0.6905,American,,bombadiltiff,,0,@AmericanAir been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you?,,2015-02-23 07:39:36 -0800,fort worth,Central Time (US & Canada)
569884033775063040,neutral,1.0,,,American,,JatinPonia,,0,@AmericanAir Please follow me.,,2015-02-23 07:38:36 -0800,,
569883848470859776,neutral,1.0,,,American,,RMauldin,,0,@AmericanAir Any way that we could look at other options for today?,,2015-02-23 07:37:52 -0800,Texas,
569883743223050241,negative,1.0,Can't Tell,1.0,American,,_mhertz,,0,@AmericanAir you're almost as bad as @united,,2015-02-23 07:37:26 -0800,,Pacific Time (US & Canada)
569883543536574464,negative,1.0,Customer Service Issue,0.6659,American,,MeeestarCoke,,0,@AmericanAir @USAirways use the app you say?? http://t.co/WnY9TzsR8N,,2015-02-23 07:36:39 -0800,BK,
569883153231257601,negative,1.0,Late Flight,0.3703,American,,takingthekids,,0,@AmericanAir there is two hour wait,"[37.93644673, -107.81832713]",2015-02-23 07:35:06 -0800,New England ,Quito
569883077289181184,negative,1.0,Customer Service Issue,1.0,American,,takingthekids,,0,@AmericanAir can't get thru to anyone on phone,"[37.93609081, -107.81826687]",2015-02-23 07:34:48 -0800,New England ,Quito
569882830328569856,negative,0.6275,Cancelled Flight,0.3166,American,,nekMom,,0,"@AmericanAir  when do you anticipate decisions for Cancelled Flightlations at DFW tomorrow morning? Need to rearrange hotel reservations, etc. ASAP!",,2015-02-23 07:33:49 -0800,,
569882542855352320,neutral,0.6475,,0.0,American,,RMauldin,,0,@AmericanAir I saw it finally come through on the mobile app. However it's for tomorrow and I have meetings tonight that I'm trying to make.,,2015-02-23 07:32:40 -0800,Texas,
569881888892055552,negative,1.0,Customer Service Issue,1.0,American,,gdelgadillo,,0,@AmericanAir I've been calling your 1800 # all morning to change my name for an upcoming trip but am not able to get through. Please advise!,,2015-02-23 07:30:04 -0800,Brklyn by way of San Franciso,Eastern Time (US & Canada)
569881701247291393,negative,0.6678,Can't Tell,0.6678,American,,MeeestarCoke,,0,"@AmericanAir @USAirways ""but I take meds that make me severely dehydrated"" {sigh}",,2015-02-23 07:29:20 -0800,BK,
569881463233097728,negative,1.0,Can't Tell,0.7094,American,,DWK0825,,0,"@AmericanAir dm me your email address,  I will tell you my ordeal, then you tell me what you think is fair",,2015-02-23 07:28:23 -0800,,
569881453842042880,negative,1.0,Customer Service Issue,1.0,American,,MeeestarCoke,,0,@AmericanAir I did set up notifications through AA &amp; Us airways. still nothing,,2015-02-23 07:28:21 -0800,BK,
569881379825164288,negative,1.0,Customer Service Issue,1.0,American,,1JENSABA,,0,@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day,,2015-02-23 07:28:03 -0800,"Chicago,IL",Central Time (US & Canada)
569881270987186176,negative,1.0,Flight Attendant Complaints,1.0,American,,MeeestarCoke,,0,"@AmericanAir  upon entering plane to 2 @USAirways stewardesses: ""can I have some water?"" ""no we don't do that. please take your seat""",,2015-02-23 07:27:37 -0800,BK,
569881004262989824,negative,1.0,Customer Service Issue,1.0,American,,natemup,,0,"@AmericanAir The website won't let me view my reservation due to ""changes made outside http://t.co/nwF2FkA8fY"". I'm on hold now to get help.",,2015-02-23 07:26:33 -0800,Evansville - LA - NOLA,Central Time (US & Canada)
569880599764140033,neutral,1.0,,,American,,dkar84,,0,@AmericanAir I meant can you use the 50k bonus sign up mileage for Alaska flights or only American?,,2015-02-23 07:24:57 -0800,"Renton, WA",
569880508181696513,negative,1.0,Late Flight,0.6787,American,,MeeestarCoke,,0,@AmericanAir @USAirways outbound flight: 2 hour delay b/c air traffic &amp; 2 gate changes dividend miles member gets no email or text updates,,2015-02-23 07:24:35 -0800,BK,
569880482109739009,negative,1.0,Cancelled Flight,1.0,American,,takingthekids,,0,@AmericanAir record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled,"[37.93885695, -107.82069276]",2015-02-23 07:24:29 -0800,New England ,Quito
569880374651650048,neutral,0.6663,,0.0,American,,BF_StarNews,,0,@AmericanAir please confirm 2917 from CID-DFW at 11:30 departure will be/is Cancelled Flighted. Don't want to make the hour drive!,,2015-02-23 07:24:03 -0800,"Plano, TX",
569880251767123968,positive,1.0,,,American,,bobd60067,,0,@AmericanAir Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife,,2015-02-23 07:23:34 -0800,"suburban Chicago, IL",
569880215079428096,neutral,0.6459,,0.0,American,,takingthekids,,0,@AmericanAir #oaaret is our flight Cancelled Flightled?,"[37.93882337, -107.82065521]",2015-02-23 07:23:25 -0800,New England ,Quito
569880012230242304,negative,0.6686,Flight Booking Problems,0.3367,American,,FooyaBabs,,0,@AmericanAir it's not a friend it's a legally required chaperone on a school trip.,,2015-02-23 07:22:37 -0800,New York,
569880005729067008,negative,1.0,Cancelled Flight,1.0,American,,takingthekids,,0,@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled,"[37.93663309, -107.81820588]",2015-02-23 07:22:35 -0800,New England ,Quito
569879696093126656,negative,1.0,Customer Service Issue,0.6611,American,,BethMyn,,0,"@AmericanAir it's more than technical problems. #frustrated #answerthephone 
Res. on hold and can't get thru to use a credit to pay for it",,2015-02-23 07:21:22 -0800,,
569879600907440129,neutral,1.0,,,American,,ralphmarple,,0,"@AmericanAir good morning, please let me know if I will be able to get those luggage tags.   Tx!",,2015-02-23 07:20:59 -0800,"Chicago, IL",
569879234572718080,negative,1.0,Cancelled Flight,1.0,American,,EricDoSomeGood,,0,"@AmericanAir Cancelled Flighted flights, now I'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. #custserv",,2015-02-23 07:19:32 -0800,"Portland, Oregon",
569878990841901056,negative,1.0,Customer Service Issue,1.0,American,,blogblogblog,,0,@AmericanAir on hold again....estimated 2 hr hold,,2015-02-23 07:18:33 -0800,"Brevard, NC",Central Time (US & Canada)
569878631322755072,negative,0.6711,Flight Attendant Complaints,0.3479,American,,weezerandburnie,,0,@AmericanAir they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help,,2015-02-23 07:17:08 -0800,Belle MO,
569878584967344128,negative,1.0,Customer Service Issue,0.6593,American,,AlessandroDToro,,0,"@AmericanAir Supervisor M.Robinson just served a lot of attitude, Cancelled Flighted my flight out of spite, then put me back on on #crazybitch",,2015-02-23 07:16:57 -0800,Los Angeles,Alaska
569878537999503360,negative,1.0,Can't Tell,0.6409,American,,EricDoSomeGood,,0,@AmericanAir at gate c11. Your gate agents are turning paying customers away in favor of non revs,,2015-02-23 07:16:45 -0800,"Portland, Oregon",
569877540698894336,negative,0.6528,Customer Service Issue,0.3611,American,,BF_StarNews,,0,@AmericanAir the one at 11:30am? My app still shows it as on time!,,2015-02-23 07:12:48 -0800,"Plano, TX",
569877301959065600,negative,1.0,Customer Service Issue,0.6576,American,,lanewood,,0,@AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out.,,2015-02-23 07:11:51 -0800,"San Francisco, CA",Eastern Time (US & Canada)
569877197093097472,negative,1.0,Late Flight,1.0,American,,a_panfalone,,0,"@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire",,2015-02-23 07:11:26 -0800,,
569876837087580161,positive,1.0,,,American,,sfty1intx,,0,@AmericanAir  thanks hoping that by wed I can get back to DFW,,2015-02-23 07:10:00 -0800,,
569876741092552704,neutral,1.0,,,American,,mdf2377,,0,@AmericanAir @Delta @VirginAtlantic I need a vacation from all this ice! http://t.co/45kTsSK18J,,2015-02-23 07:09:37 -0800,usa,
569876553196285952,negative,1.0,Customer Service Issue,0.7091,American,,ErinTN,,0,@AmericanAir keep trying to call to change reservation and you keep hanging up on me,,2015-02-23 07:08:52 -0800,Nashville,Central Time (US & Canada)
569876152036290560,positive,0.6858,,,American,,SeguineJ,,0,@AmericanAir Will do. Appreciate the replies though.,,2015-02-23 07:07:17 -0800,"Russell, KS",Central Time (US & Canada)
569876015834484736,positive,0.7029,,0.0,American,,Daphnewayans,,0,@AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie,,2015-02-23 07:06:44 -0800,Los Angeles,
569875419412828161,neutral,0.7124,,0.0,American,,TejasGooner,,0,@AmericanAir how are the runways at DFW? Will you be flying Late Flightr today? Thanks.,,2015-02-23 07:04:22 -0800,The Republic of Texas,Central Time (US & Canada)
569875024045314048,negative,0.3684,Cancelled Flight,0.3684,American,,YA253Frohmz,,1,@AmericanAir BRING MY FIANCÉ @meerikangas BACK TO ME!,,2015-02-23 07:02:48 -0800,,Atlantic Time (Canada)
569874933549027328,negative,1.0,Cancelled Flight,0.3605,American,,HaileyUrban,,0,@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!,,2015-02-23 07:02:26 -0800,,Alaska
569874879794831360,positive,0.7127,,0.0,American,,chiyankfred,,0,@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.,,2015-02-23 07:02:13 -0800,,
569874679973818369,negative,0.6792,Cancelled Flight,0.3656,American,,chrisjennison,,0,"@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?",,2015-02-23 07:01:26 -0800,@MontgomeryCoMD / SYR / HHI,Eastern Time (US & Canada)
569874098035142656,negative,1.0,Customer Service Issue,1.0,American,,harshdouble,,0,@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs,,2015-02-23 06:59:07 -0800,,
569873993311916032,negative,1.0,Lost Luggage,0.6927,American,,GMFujarski,,0,@AmericanAir work would be much better with my lesson plans and music for my classes today.,,2015-02-23 06:58:42 -0800,,
569873418075672576,negative,1.0,Customer Service Issue,1.0,American,,ArturoVega67,,0,@AmericanAir your call system is a fucking joke,,2015-02-23 06:56:25 -0800,Texas Tech University USA,Central Time (US & Canada)
569872921700667392,neutral,0.6646,,0.0,American,,elisakathleen,,0,@AmericanAir at LAX &amp; just got off the phone w/reservations. Every flight that'd get me to BOS before 11 am tmrw is apparently unavailable 😐,,2015-02-23 06:54:26 -0800,"Boston, MA",
569872756302422017,neutral,0.6496,,0.0,American,,pei_u_sun,,0,@AmericanAir are you anticipating weather-reLate Flightd Cancelled Flightations for afternoon departures out of AUS today?,,2015-02-23 06:53:47 -0800,,Central Time (US & Canada)
569872455377879040,neutral,0.6928,,0.0,American,,jameswester,,0,@AmericanAir No worries. Don't blame you for weather.,,2015-02-23 06:52:35 -0800,DFW,Central Time (US & Canada)
569872132269682688,negative,1.0,Customer Service Issue,0.6864,American,,faisal_tayebjee,,0,@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30.   No answer on your phone. Have young children.  HELP!,,2015-02-23 06:51:18 -0800,,Dublin
569871979739635712,negative,1.0,Bad Flight,0.6619,American,,PhilipStafford,,0,"@AmericanAir It's our honeymoon,I paid extra business. I was sitting next to my bride, you bumped me because of status. Disgusted",,2015-02-23 06:50:42 -0800,"Tampa, Florida",
569871411843461121,negative,1.0,Late Flight,0.3363,American,,bugmeyer,,0,@AmericanAir Deplaned for the 3rd fucking time. Fuck you AA.,,2015-02-23 06:48:26 -0800,"Chicago, IL",Eastern Time (US & Canada)
569871364603031553,negative,1.0,Customer Service Issue,1.0,American,,AlexHumphries,,0,@AmericanAir how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours,"[44.98157837, -93.23592187]",2015-02-23 06:48:15 -0800,"Minneapolis, MN",Eastern Time (US & Canada)
569871068833435648,negative,0.6578,Flight Booking Problems,0.6578,American,,McKennon,,0,"@AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?",,2015-02-23 06:47:05 -0800,,Atlantic Time (Canada)
569870837815205888,negative,1.0,Flight Booking Problems,0.6761,American,,urduckcommander,,0,@AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do?,,2015-02-23 06:46:10 -0800,,Quito
569870252508635136,negative,1.0,Cancelled Flight,1.0,American,,oksrocks,,0,"@AmericanAir you Cancelled Flightled my flight due to ""weather"" when others are flying out just fine.  No compensation, no resolution.  Incompetent.",,2015-02-23 06:43:50 -0800,,Central Time (US & Canada)
569870130169163776,negative,1.0,Customer Service Issue,1.0,American,,roblasvegas,,0,@AmericanAir 8 hours on the phone yesterday.  Really?  Still doesn't pick up status on US Air flight.,,2015-02-23 06:43:21 -0800,Las Vegas,Pacific Time (US & Canada)
569870075316064256,neutral,1.0,,,American,,sindhurella67,,0,@AmericanAir I need to be back in Cleveland as early as possible tomorrow,,2015-02-23 06:43:08 -0800,,Eastern Time (US & Canada)
569869892960133120,negative,1.0,Can't Tell,1.0,American,,AlessandroDToro,,0,@AmericanAir worst experience ever. @VirginAmerica all the way!,"[33.9424707, -118.4066671]",2015-02-23 06:42:24 -0800,Los Angeles,Alaska
569869884164714498,negative,1.0,Late Flight,1.0,American,,MilesWittBoyer,,0,@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution,,2015-02-23 06:42:22 -0800,"Bentonville, Arkansas",
569869514944466945,negative,1.0,Lost Luggage,1.0,American,,JigsawLounge,,0,"@AmericanAir I fail to see how telling a caller that a bag may take ""18 hours"" to get from JFK to Brooklyn is ""the best we can""",,2015-02-23 06:40:54 -0800,SR2,London
569869506560069633,positive,1.0,,,American,,don_hefner,,0,@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service,,2015-02-23 06:40:52 -0800,,
569869374103793664,negative,1.0,Customer Service Issue,0.6569,American,,MilesWittBoyer,,0,@AmericanAir it's not about the weather. It's about the fact that I can't get ahold of anyone to help. BUT you can tweet me back.,,2015-02-23 06:40:21 -0800,"Bentonville, Arkansas",
569868638968254467,negative,1.0,Customer Service Issue,1.0,American,,amandajames0610,,0,@AmericanAir please message me for assistance - can't get through to anyone.,,2015-02-23 06:37:25 -0800,"Atlanta, GA",Eastern Time (US & Canada)
569868478435487744,neutral,0.6735,,0.0,American,,amandajames0610,,0,@AmericanAir - trying to track down backs for two of my attendees #help,,2015-02-23 06:36:47 -0800,"Atlanta, GA",Eastern Time (US & Canada)
569868201720287232,negative,1.0,Customer Service Issue,0.6382,American,,AlessandroDToro,,0,@AmericanAir I've witnessed a manager named Denise yell at 2 different customers with my same issue. #rude,"[33.9424834, -118.4066885]",2015-02-23 06:35:41 -0800,Los Angeles,Alaska
569868115481395201,negative,1.0,Customer Service Issue,1.0,American,,LeLeValentine,,0,@AmericanAir how comes no one has answered my calls or emails?,,2015-02-23 06:35:21 -0800,Youtube | crackedchinacup,Quito
569867943888056320,negative,1.0,Customer Service Issue,1.0,American,,elisakathleen,,0,@AmericanAir at LAX and your service reps just hand out the 800 number to call. So that's not helpful.,,2015-02-23 06:34:40 -0800,"Boston, MA",
569867786572341252,negative,1.0,Customer Service Issue,1.0,American,,waynebevan,,0,"@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice",,2015-02-23 06:34:02 -0800,,Alaska
569867607341436928,negative,1.0,Customer Service Issue,1.0,American,,RMauldin,,0,@AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX.,,2015-02-23 06:33:19 -0800,Texas,
569867582070591488,neutral,0.6616,,0.0,American,,whyemes,,0,@AmericanAir does that mean my ktn is not in my reservation?,,2015-02-23 06:33:13 -0800,,
569867363580903424,positive,1.0,,,American,,elusivegoalie,,0,@AmericanAir thanks for responding ... will do!,,2015-02-23 06:32:21 -0800,,Eastern Time (US & Canada)
569867211852156928,negative,0.6592,Lost Luggage,0.3442,American,,Robin_Downing,,0,"@AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology",,2015-02-23 06:31:45 -0800,,Eastern Time (US & Canada)
569867192445083648,negative,1.0,Customer Service Issue,1.0,American,,JanssenMA,,0,@AmericanAir  I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!,,2015-02-23 06:31:40 -0800,,
569866669243265024,positive,0.6533,,,American,,Beach_Girl7,,0,@AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight?,,2015-02-23 06:29:36 -0800,Bentonville  Arkansas,Central Time (US & Canada)
569866310793826304,negative,1.0,Customer Service Issue,1.0,American,,AlessandroDToro,,0,@AmericanAir #horriblecustomerservice # rudestaff # incompetentmanagers,"[33.9424824, -118.4066757]",2015-02-23 06:28:10 -0800,Los Angeles,Alaska
569866272218836992,neutral,1.0,,,American,,elisakathleen,,0,@AmericanAir I just sent a DM,,2015-02-23 06:28:01 -0800,"Boston, MA",
569866168527405056,negative,0.6594,Customer Service Issue,0.3373,American,,dms0218,,0,@AmericanAir @Eleonora7 good luck I've been waiting a week,,2015-02-23 06:27:36 -0800,Boston,Eastern Time (US & Canada)
569866091998126080,negative,1.0,Flight Attendant Complaints,0.6533,American,,themaxologist,,0,@AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn,,2015-02-23 06:27:18 -0800,,Central Time (US & Canada)
569865357625851905,negative,1.0,Customer Service Issue,0.7225,American,,RLDelahunty,,0,"@AmericanAir that would be appreciated. Just please don't send me to the same page with long form &amp; limited characters.
Direct email?","[51.44284934, -0.13973305]",2015-02-23 06:24:23 -0800,London ,
569865061855932416,negative,1.0,Cancelled Flight,0.6501,American,,Mj_Effects,,0,@AmericanAir this is the biggest joke of #customerservice I've ever seen from a  ✈️ brand http://t.co/XHSUUpHeZe,,2015-02-23 06:23:12 -0800,"Manhattan, NY",Eastern Time (US & Canada)
569865022031015937,negative,1.0,Cancelled Flight,0.6899,American,,ArtieFitchie,,0,"@AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love...","[35.09721018, -89.89624696]",2015-02-23 06:23:03 -0800,Memphis,Central Time (US & Canada)
569864892695490560,negative,0.6438,Cancelled Flight,0.3406,American,,jameswester,,0,@AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed.,,2015-02-23 06:22:32 -0800,DFW,Central Time (US & Canada)
569864878007001088,positive,1.0,,,American,,rac22582,,0,@AmericanAir thank you so much that helps a lot.,,2015-02-23 06:22:29 -0800,,America/Chicago
569864863171764224,negative,1.0,Customer Service Issue,0.6955,American,,larrylarry,,0,"@AmericanAir I understand that, but I'm not even being put on hold - it says ""try again Late Flightr, goodbye"".",,2015-02-23 06:22:25 -0800,Toronto,Eastern Time (US & Canada)
569864791323320320,negative,1.0,Cancelled Flight,0.6355,American,,AlessandroDToro,,0,@AmericanAir I do not need an apology. I need you to fix it in a competent manner.,"[33.9424793, -118.4066936]",2015-02-23 06:22:08 -0800,Los Angeles,Alaska
569864778702671874,negative,1.0,Customer Service Issue,1.0,American,,paulboomer,,0,@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio.,,2015-02-23 06:22:05 -0800,"Columbia, MO",Central Time (US & Canada)
569864689452077058,negative,1.0,Flight Booking Problems,0.3514,American,,sindhurella67,,0,@AmericanAir I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow!,"[32.79397552, -96.80477419]",2015-02-23 06:21:44 -0800,,Eastern Time (US & Canada)
569864610016321536,negative,1.0,Customer Service Issue,1.0,American,,randomeshwar,,0,@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details.,,2015-02-23 06:21:25 -0800,"Indianapolis, IN",
569863871030292481,neutral,0.6534,,0.0,American,,KenMiller5,,0,"@AmericanAir I hear #Delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts?",,2015-02-23 06:18:29 -0800,Chicago,Central Time (US & Canada)
569863705841831936,negative,0.7107,Customer Service Issue,0.7107,American,,SFaldon_Sports,,0,@AmericanAir But you called me - and hung up.,,2015-02-23 06:17:49 -0800,"Fort Smith, Ark.",Central Time (US & Canada)
569863349737021440,positive,0.6807,,,American,,letallec89,,0,@AmericanAir thank you!,,2015-02-23 06:16:24 -0800,,
569863229356310528,negative,1.0,Customer Service Issue,1.0,American,,ronlieber,,0,@AmericanAir Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now &amp; FA won't have the uncomfortable convo w pass.,,2015-02-23 06:15:56 -0800,Brooklyn by way of Chicago,
569863194929471488,negative,1.0,Customer Service Issue,1.0,American,,stephenmartino,,0,"@AmericanAir Fine. Would you have them call me? I left a message, was told it would be 2 hours for a call. Haven't heard anything yet.",,2015-02-23 06:15:47 -0800,"Baltimore, Maryland",Central Time (US & Canada)
569862869241765888,negative,1.0,Cancelled Flight,1.0,American,,coyj1622,,0,"@AmericanAir my flight was Cancelled Flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?!",,2015-02-23 06:14:30 -0800,Planet Earth,Eastern Time (US & Canada)
569862827227402241,positive,1.0,,,American,,beebecathy,,0,@AmericanAir in miami and the  agents Rachel Wong and Marisol Pimentel were very  pleasant in a world of chaos a BIG .thank u,,2015-02-23 06:14:20 -0800,,
569862449559527426,negative,1.0,Customer Service Issue,1.0,American,,dashoflovely,,0,@AmericanAir I put a call back in at 1AM and still nothing at 8AM. You think you might get back to me?,,2015-02-23 06:12:50 -0800,Northwest Arkansas,Central Time (US & Canada)
569861417689419776,neutral,0.7175,,0.0,American,,flyneverdies,,0,@AmericanAir is there anyone online that can help... the flight leaves in 3 hrs,,2015-02-23 06:08:44 -0800,cali bound,Central Time (US & Canada)
569860677650636801,negative,1.0,Cancelled Flight,1.0,American,,chrisjennison,,0,@AmericanAir why Cancelled Flight #1605 on 6/25 &amp; 6/28? Flights now 4 hrs longer &amp;  have layovers. Too Late Flight to find a reasonably priced alternative.,,2015-02-23 06:05:47 -0800,@MontgomeryCoMD / SYR / HHI,Eastern Time (US & Canada)
569860221755117568,negative,1.0,Customer Service Issue,1.0,American,,BurkhalterTrvl,,0,@AmericanAir I don't know who that may be. I was also working from home. Thanks for nothing.,,2015-02-23 06:03:59 -0800,Southern Wisconsin,Central Time (US & Canada)
569860103341518849,negative,1.0,Customer Service Issue,1.0,American,,roblasvegas,,0,@AmericanAir I called the EP line and 4 hours Late Flightr I was called back.  I sat on hold for over a hour to US Airways and then cut off,,2015-02-23 06:03:30 -0800,Las Vegas,Pacific Time (US & Canada)
569860082965426176,negative,1.0,Cancelled Flight,1.0,American,,sindhurella67,,0,@AmericanAir my flight 1106 was Cancelled Flightled and I need to get back to Cleveland. What are my options?,"[32.79401294, -96.80478711]",2015-02-23 06:03:25 -0800,,Eastern Time (US & Canada)
569859218058162176,negative,1.0,Cancelled Flight,0.659,American,,HaileyUrban,,0,@AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight.,,2015-02-23 05:59:59 -0800,,Alaska
569859036360908801,negative,1.0,Customer Service Issue,1.0,American,,MackShultz,,0,"@AmericanAir @MallowFairy And how many times, exactly, should we call and leave our number for a call back? Because that hasn't worked.",,2015-02-23 05:59:16 -0800,Seattle,Hawaii
569858655086120961,negative,1.0,Customer Service Issue,0.6791,American,,RMauldin,,0,.@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.,,2015-02-23 05:57:45 -0800,Texas,
569858330421694465,negative,1.0,Customer Service Issue,1.0,American,,jmariecastillo,,0,"@AmericanAir Telling frustrated customers ""we are super busy, please call back Late Flightr kthxbai"" and then hanging up is not the best practice.",,2015-02-23 05:56:28 -0800,,Pacific Time (US & Canada)
569858278370516992,negative,1.0,Customer Service Issue,0.6509,American,,Jhosa_M,,0,@AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward,,2015-02-23 05:56:15 -0800,Ando por el mundo,Caracas
569858012967542786,negative,1.0,Lost Luggage,0.3726,American,,Jhosa_M,,0,@AmericanAir Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer,,2015-02-23 05:55:12 -0800,Ando por el mundo,Caracas
569857805483675648,negative,1.0,Lost Luggage,1.0,American,,Jhosa_M,,0,@AmericanAir Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information,,2015-02-23 05:54:22 -0800,Ando por el mundo,Caracas
569857475098202113,negative,1.0,Customer Service Issue,0.6575,American,,ScottCarmichae1,,0,@AmericanAir Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW.  Hope you go bankrupt!,,2015-02-23 05:53:04 -0800,"Dallas, TX",Central Time (US & Canada)
569857446371438592,negative,1.0,Customer Service Issue,0.7167,American,,wordnerd153,,0,@AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs &amp; have no place to go. Can't keep calling.,,2015-02-23 05:52:57 -0800,"Bellevue, WA",
569857415027564545,neutral,0.6599,,,American,,letallec89,,0,@AmericanAir do you know if there is wifi on this flight? If so how much is it? Thank you :-),,2015-02-23 05:52:49 -0800,,
569857209745584129,positive,1.0,,,American,,dwburrell,,0,@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!,,2015-02-23 05:52:00 -0800,"Fort Worth, TX",
569857157778132993,negative,1.0,Customer Service Issue,0.6879,American,,MilesWittBoyer,,1,@AmericanAir requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks,,2015-02-23 05:51:48 -0800,"Bentonville, Arkansas",
569857128988602368,negative,1.0,Customer Service Issue,1.0,American,,JigsawLounge,,0,@AmericanAir will you review your systems re notification? The website and telephone systems you have in place are clearly inadequate.,,2015-02-23 05:51:41 -0800,SR2,London
569856784086777856,negative,1.0,Bad Flight,0.7140000000000001,American,,ronlieber,,0,@AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying.,,2015-02-23 05:50:19 -0800,Brooklyn by way of Chicago,
569855866255462401,neutral,1.0,,,American,,Bardi_toto,,0,@AmericanAir Will 2396 be Cancelled Flightled tonight?,,2015-02-23 05:46:40 -0800,Hawaii/Dallas/Tucson/LA,Pacific Time (US & Canada)
569855814716039168,negative,1.0,Late Flight,0.66,American,,CassVinograd,,0,"@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst",,2015-02-23 05:46:28 -0800,,Eastern Time (US & Canada)
569855409567207424,negative,1.0,Customer Service Issue,1.0,American,,ThatEricAlper,,0,@AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message.,,2015-02-23 05:44:51 -0800,Toronto,Eastern Time (US & Canada)
569855205187190784,negative,1.0,Cancelled Flight,1.0,American,,stevenmartz,,0,@AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined.,,2015-02-23 05:44:02 -0800,,
569854995958509568,negative,1.0,Lost Luggage,0.705,American,,Robin_Downing,,0,@AmericanAir Why did I have to stand at baggage claim for an hour waiting for a bag that you knew never made it on to the plane?,,2015-02-23 05:43:13 -0800,,Eastern Time (US & Canada)
569854535608311809,positive,1.0,,,American,,polpastor21,,0,"@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? 😋I love the company!",,2015-02-23 05:41:23 -0800,,
569854492126146560,negative,1.0,Cancelled Flight,0.6551,American,,RMauldin,,0,@AmericanAir Not very helpful if my flight is already Cancelled Flightled! What about reFlight Booking Problems? AA has my email and cell - yet no notifications.,,2015-02-23 05:41:12 -0800,Texas,
569854151531859968,negative,0.6774,Lost Luggage,0.6774,American,,derekc21,,0,"@AmericanAir @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi  one night .  we need to  use our abilities to make magic .",,2015-02-23 05:39:51 -0800,"Innisfail, Alberta",Mountain Time (US & Canada)
569853969469734912,negative,1.0,Customer Service Issue,0.3642,American,,Davitossss,,0,@AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job,,2015-02-23 05:39:08 -0800,,
569853568200503296,negative,0.6801,Customer Service Issue,0.3424,American,,nic_tudobem,,0,@AmericanAir Trying to make an online Flight Booking Problems one way from Barbados -NYC but wont let me as says I need a Barbados CC...why??!,,2015-02-23 05:37:32 -0800,New York,
569853327359516672,negative,1.0,Cancelled Flight,1.0,American,,teague_ryan,,0,@AmericanAir I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours!,,2015-02-23 05:36:35 -0800,Southern California,
569852965315584000,negative,1.0,Damaged Luggage,1.0,American,,bartellpeter,,0,@AmericanAir haha I did. They said it wasn't their fault somehow? You guys r a joke,,2015-02-23 05:35:08 -0800,,
569852657327738880,negative,1.0,Customer Service Issue,0.6753,American,,StephanSDalal,,0,"@AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA",,2015-02-23 05:33:55 -0800,,
569852250488573952,negative,0.6831,Can't Tell,0.3873,American,,ra1der7581,,0,@AmericanAir 2days 2plains 2fails,,2015-02-23 05:32:18 -0800,"Albuquerque,New Mexico ",America/Boise
569852112605089792,negative,1.0,Customer Service Issue,1.0,American,,Beach_Girl7,,0,@AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. 😢 I'll never get back to work,,2015-02-23 05:31:45 -0800,Bentonville  Arkansas,Central Time (US & Canada)
569852084536750080,negative,1.0,Lost Luggage,1.0,American,,Eleonora7,,0,"@AmericanAir  so far all I am getting is ""maybe your bag will come today. We don't know."" Website says ""status unknown""- can you help?",,2015-02-23 05:31:38 -0800,"New York, NY ",Eastern Time (US & Canada)
569851972645466112,negative,1.0,Cancelled Flight,0.6709,American,,sindhurella67,,0,"@AmericanAir My flight 1108 was Cancelled Flightled. I need to be rebooked, and I can't do it online and they aren't answering calls. Help!",,2015-02-23 05:31:12 -0800,,Eastern Time (US & Canada)
569851952282112000,negative,1.0,Customer Service Issue,1.0,American,,RLDelahunty,,0,@AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply?,"[51.44283789, -0.13974112]",2015-02-23 05:31:07 -0800,London ,
569851855917830145,negative,1.0,Customer Service Issue,1.0,American,,ArtieFitchie,,0,"@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics...",,2015-02-23 05:30:44 -0800,Memphis,Central Time (US & Canada)
569851241922207746,negative,1.0,Customer Service Issue,1.0,American,,Huedaddy10,,0,last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come!,,2015-02-23 05:28:18 -0800,"Memphis, TN",
569850912451072000,negative,1.0,Customer Service Issue,0.7225,American,,whyemes,,0,@AmericanAir stiiiil waiting. Please respond as my flight leaves in 2 1/2 hrs,,2015-02-23 05:26:59 -0800,,
569850808029859840,positive,0.6845,,0.0,American,,DaileyPursuit,,0,"@AmericanAir no worries, loved flying with you guys. Thanks!",,2015-02-23 05:26:34 -0800,,Central Time (US & Canada)
569850597169598464,negative,1.0,Flight Attendant Complaints,0.6878,American,,HaileyUrban,,0,@AmericanAir you have the worst reps at Jacksonville airport. So rude and totally not helpful at all!,,2015-02-23 05:25:44 -0800,,Alaska
569850259507154944,negative,1.0,Customer Service Issue,1.0,American,,ariefriedheim,,0,"@AmericanAir Understood. Integration takes time, but no excuse for poor customer service",,2015-02-23 05:24:23 -0800,"New York, NY",Eastern Time (US & Canada)
569850239789568000,negative,1.0,Customer Service Issue,1.0,American,,theseanodell,,0,@malhoit at least you got a response from @AmericanAir via Twitter. I went 0 for 2 yesterday.,,2015-02-23 05:24:19 -0800,Texas,Central Time (US & Canada)
569850083140882432,negative,1.0,Lost Luggage,1.0,American,,Rom55Weber,,0,"@AmericanAir I am, called Paris office this morning again, still waiting. It is in Miami but apparently tag was ""taken off""",,2015-02-23 05:23:41 -0800,,Paris
569849818694037504,negative,1.0,Cancelled Flight,1.0,American,,ikeNball,,0,@AmericanAir Can I get some assistance? Flight Cancelled Flightled (today) from PHX to DFW. Not that I'm hating. But my job is concerned,"[33.55192892, -112.07392397]",2015-02-23 05:22:38 -0800,"Memphis, TN",Central Time (US & Canada)
569849550032101377,positive,1.0,,,American,,sfty1intx,,0,@AmericanAir would also like say kind move on adding the points !,,2015-02-23 05:21:34 -0800,,
569848857498161154,positive,1.0,,,American,,melaine_cre,,0,"@AmericanAir ok, I just received an email with my registration from your team. Thanks a lot",,2015-02-23 05:18:49 -0800,Saint Maur des Fossés,Paris
569847788986462209,negative,1.0,Late Flight,0.6684,American,,JoshSeefried,,0,@AmericanAir wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass,,2015-02-23 05:14:34 -0800,,Central Time (US & Canada)
569847671822946304,negative,1.0,Customer Service Issue,0.6697,American,,melaine_cre,,0,"@AmericanAir all right, but can you give me an email to write to ?",,2015-02-23 05:14:06 -0800,Saint Maur des Fossés,Paris
569847331064934401,neutral,1.0,,,American,,Beach_Girl7,,0,@AmericanAir is DFW accepting any arrivals or departures today?,,2015-02-23 05:12:45 -0800,Bentonville  Arkansas,Central Time (US & Canada)
569847223829307392,neutral,0.6852,,0.0,American,,ronlieber,,2,"@AmericanAir Is it true, as FAs are saying, that you have no way to collect money from passengers (after door closing) who want a MCE seat?",,2015-02-23 05:12:20 -0800,Brooklyn by way of Chicago,
569846990076387328,negative,1.0,Customer Service Issue,0.6839,American,,AminahAMajeed,,0,@AmericanAir I called reservation at 1 am and I'm still waiting for someone to call me back,,2015-02-23 05:11:24 -0800,"New York, NY",Eastern Time (US & Canada)
569846963350454272,negative,1.0,Customer Service Issue,0.3487,American,,HaileyUrban,,0,@AmericanAir a confirmed flight. I'm so done! Thanks for nothing!,,2015-02-23 05:11:17 -0800,,Alaska
569846882291159040,positive,0.6588,,0.0,American,,Flora_Lola_NYC,,0,@AmericanAir Not necessary.  I am confident the excellent in-flight staff will make the appropriate report.,,2015-02-23 05:10:58 -0800,,Eastern Time (US & Canada)
569846545715228673,neutral,0.6436,,0.0,American,,jono_1984,,0,"@AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?",,2015-02-23 05:09:38 -0800,Hertfordshire & London,London
569846356409339906,positive,1.0,,,American,,LisaMitchL,,0,@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone &amp; addtl resolution on DM was very much appreciated.,,2015-02-23 05:08:53 -0800,Indianapolis,Eastern Time (US & Canada)
569846302663688192,negative,1.0,Customer Service Issue,0.6834,American,,HaileyUrban,,0,@AmericanAir no email no phone call no nothing. You've screwed with my flight and my family/Friends flights. You Cancelled Flighted reservations for,,2015-02-23 05:08:40 -0800,,Alaska
569846045892608001,negative,1.0,Customer Service Issue,0.6414,American,,stephenmartino,,0,"@AmericanAir If you care, could you have someone call me to explain what is going on.",,2015-02-23 05:07:39 -0800,"Baltimore, Maryland",Central Time (US & Canada)
569846023553720321,negative,1.0,Customer Service Issue,0.6681,American,,SFaldon_Sports,,0,Hey @AmericanAir why automated call me and then hang up at 4:45 am!?! And why can't I reschedule Cancelled Flighted flights via web!?! Come on!!!,,2015-02-23 05:07:33 -0800,"Fort Smith, Ark.",Central Time (US & Canada)
569845438494457856,negative,1.0,Cancelled Flight,1.0,American,,HaileyUrban,,0,@AmericanAir from a service rep but that hasn't happened yet. I'm honestly fed up and sick of this. No notice when my flight got Cancelled Flighted,,2015-02-23 05:05:14 -0800,,Alaska
569845041440677888,negative,1.0,Cancelled Flight,1.0,American,,CPalcisco,,0,@AmericanAir  help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for  3 hours. Need to be booked on next flight out.,,2015-02-23 05:03:39 -0800,,
569844812783996928,negative,1.0,Customer Service Issue,0.6894,American,,HaileyUrban,,0,@AmericanAir me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back,,2015-02-23 05:02:45 -0800,,Alaska
569844379176853504,negative,1.0,Cancelled Flight,1.0,American,,HaileyUrban,,0,@AmericanAir my flight 129 to dallas and 259 to SFO has been Cancelled Flighted and they can't get me on anything else until tomorrow. You won't put,,2015-02-23 05:01:01 -0800,,Alaska
569844262461972480,negative,1.0,Customer Service Issue,1.0,American,,C2Next,,0,@AmericanAir How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave?,,2015-02-23 05:00:34 -0800,"St. Louis, Mo",Central Time (US & Canada)
569844251426729984,negative,1.0,Customer Service Issue,1.0,American,,chermc56,,0,"@AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool","[42.205996, -83.35487329]",2015-02-23 05:00:31 -0800,"ÜT: 42.63352,-83.624194",Central Time (US & Canada)
569844044693577728,neutral,0.6549,,0.0,American,,bradleywilson09,,0,@AmericanAir  @SouthwestAir  — Y'all will like this one. http://t.co/hF8aJZ4ffl,,2015-02-23 04:59:42 -0800,"Wichita Falls, Texas",
569844028365275136,negative,1.0,Lost Luggage,1.0,American,,LeslieWolfson,,0,@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD,,2015-02-23 04:59:38 -0800,Miami Beach,Central Time (US & Canada)
569843745157451776,negative,1.0,Customer Service Issue,1.0,American,,EaglesJade,,0,@AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help !,,2015-02-23 04:58:30 -0800,,
569843488969371649,negative,0.6732,Customer Service Issue,0.3405,American,,nicoeats,,0,@AmericanAir is flight 1318 Cancelled Flighted or not? No word from the ground staff.,,2015-02-23 04:57:29 -0800,"Tokyo, Japan",Eastern Time (US & Canada)
569843485911560192,negative,1.0,Customer Service Issue,0.6627,American,,mwangbickler,,2,"“@AmericanAir: @mwangbickler We apologize for your frustrations, Michael. Have you been rebooked?” -got call back after 10 hours. Bad.","[47.62581201, -122.3501506]",2015-02-23 04:57:28 -0800,"Napa, CA",Pacific Time (US & Canada)
569843359029850112,negative,1.0,Customer Service Issue,0.6364,American,,melaine_cre,,0,"@AmericanAir I'm trying to register since 12:00,don't want to be separated from my brother during the15hours flight!There're few places left",,2015-02-23 04:56:58 -0800,Saint Maur des Fossés,Paris
569843331930263552,negative,1.0,Customer Service Issue,0.6708,American,,wordnerd153,,0,@AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!,,2015-02-23 04:56:52 -0800,"Bellevue, WA",
569842929860263936,negative,1.0,Customer Service Issue,0.6531,American,,teague_ryan,,0,"@AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW",,2015-02-23 04:55:16 -0800,Southern California,
569842758967386112,negative,1.0,Customer Service Issue,1.0,American,,flemmingerin,,0,@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.,,2015-02-23 04:54:35 -0800,San Diego,
569842295387791361,negative,1.0,Customer Service Issue,1.0,American,,rpstranslations,,0,@AmericanAir I am still waiting for that call back. Stranded and no one to talk to,,2015-02-23 04:52:45 -0800,"Chicago, IL",
569842067544805376,neutral,0.3512,,0.0,American,,flyneverdies,,0,@AmericanAir thank you...I know it's a busy for you today but any help would be appreciated...,,2015-02-23 04:51:50 -0800,cali bound,Central Time (US & Canada)
569841575737499648,positive,1.0,,,American,,TheTimSales,,0,@AmericanAir Karen Riedel is a rock star employee and a miracle worker.  I really appreciated her help this morning!,,2015-02-23 04:49:53 -0800,"Dallas, TX",Central Time (US & Canada)
569841476240166912,negative,1.0,Customer Service Issue,1.0,American,,rac22582,,0,@AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!,,2015-02-23 04:49:29 -0800,,America/Chicago
569841254655270912,negative,0.655,Flight Booking Problems,0.3352,American,,Active_Aly,,0,"@AmericanAir @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them.","[25.8058716, -80.1255332]",2015-02-23 04:48:36 -0800,"London, England",Eastern Time (US & Canada)
569841119783202817,negative,1.0,Customer Service Issue,0.698,American,,jaimehag,,0,@AmericanAir this merger with @USAirways @usairwis a cluster of inefficiency and misinformation.  When is it going to be done?,,2015-02-23 04:48:04 -0800,"New York, NY",Atlantic Time (Canada)
569840848764059648,negative,1.0,Customer Service Issue,1.0,American,,RMauldin,,1,.@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.,,2015-02-23 04:47:00 -0800,Texas,
569839807787958273,negative,1.0,longlines,0.6798,American,,unclesahm,,0,@AmericanAir why is there only one checkpoint open at JFK terminal 8? Ridiculous.,,2015-02-23 04:42:51 -0800,LA via NY via SP,Pacific Time (US & Canada)
569839377104285696,negative,1.0,Customer Service Issue,0.664,American,,ih8ms,,0,@AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers.,,2015-02-23 04:41:09 -0800,,
569839216512917504,negative,1.0,Customer Service Issue,0.6707,American,,thelyandre,,0,@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines,,2015-02-23 04:40:30 -0800,"Brooklyn, NY",
569839118093398016,neutral,0.6815,,,American,,ThatsKathalina,,0,@AmericanAir .. UMM hello?,"[27.69523415, -97.34856142]",2015-02-23 04:40:07 -0800,,Eastern Time (US & Canada)
569838878049345536,neutral,1.0,,,American,,McKennon,,0,@AmericanAir QSVGRU when would the next flight arrive?,,2015-02-23 04:39:10 -0800,,Atlantic Time (Canada)
569838834810093568,negative,1.0,Customer Service Issue,0.6615,American,,TomGasparetti,,0,@AmericanAir that is absolutely false stmt.  You have a comedy of errors incl no catering etc #GetYourActTogether,,2015-02-23 04:38:59 -0800,,
569838589879685120,negative,1.0,Damaged Luggage,0.5193,American,,bartellpeter,,0,@AmericanAir how do I see your report team?,,2015-02-23 04:38:01 -0800,,
569838466697175040,negative,1.0,Customer Service Issue,1.0,American,,thelyandre,,0,@AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system.  #AmericanAirlines,,2015-02-23 04:37:32 -0800,"Brooklyn, NY",
569838141273559040,negative,1.0,Lost Luggage,0.6715,American,,mjsorci,,0,"@AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have ""grounded"" me today #painandsuffering",,2015-02-23 04:36:14 -0800,,
569837686367744000,negative,0.6678,Customer Service Issue,0.3518,American,,Precious_Here,,0,"@AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP.",,2015-02-23 04:34:26 -0800,Indianapolis ,Central Time (US & Canada)
569837685428359168,negative,1.0,Customer Service Issue,1.0,American,,thelyandre,,0,@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours.,,2015-02-23 04:34:25 -0800,"Brooklyn, NY",
569837650984751104,negative,1.0,Customer Service Issue,1.0,American,,MurphyJulie,,0,@AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr???,,2015-02-23 04:34:17 -0800,,
569837381261533185,negative,1.0,Late Flight,0.36200000000000004,American,,mjsorci,,0,"@AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not ""scheduled"" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u",,2015-02-23 04:33:13 -0800,,
569837191540551680,negative,1.0,Customer Service Issue,0.6824,American,,Precious_Here,,0,@AmericanAir I remained on hold for 2 hrs to resolve my flight schedule &amp; your system hung up on me. #unhappycustomer,,2015-02-23 04:32:28 -0800,Indianapolis ,Central Time (US & Canada)
569837152332333056,negative,1.0,Customer Service Issue,1.0,American,,thelyandre,,0,@AmericanAir. For two days now I have been trying to reach #AmericanAirlines customer service to change my flight.,,2015-02-23 04:32:18 -0800,"Brooklyn, NY",
569836467876470784,negative,1.0,Can't Tell,1.0,American,,thelyandre,,0,@AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated!,,2015-02-23 04:29:35 -0800,"Brooklyn, NY",
569836433931808768,negative,1.0,Lost Luggage,0.3538,American,,JoshSeefried,,0,@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass &amp; forced into line again.,,2015-02-23 04:29:27 -0800,,Central Time (US & Canada)
569835918955143168,negative,1.0,Customer Service Issue,1.0,American,,bugmeyer,,1,@AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it.,,2015-02-23 04:27:24 -0800,"Chicago, IL",Eastern Time (US & Canada)
569835766416867328,negative,1.0,Lost Luggage,0.6627,American,,LeslieWolfson,,0,"@AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help",,2015-02-23 04:26:48 -0800,Miami Beach,Central Time (US & Canada)
569835751275433984,negative,1.0,Customer Service Issue,0.6516,American,,coreyteague,,0,"@AmericanAir way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back",,2015-02-23 04:26:44 -0800,Southern California,Pacific Time (US & Canada)
569835641514692608,negative,1.0,Customer Service Issue,0.6733,American,,lightworx78,,0,"@AmericanAir trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke, right?",,2015-02-23 04:26:18 -0800,A tiny place in the universe,Arizona
569835167944019968,negative,1.0,Lost Luggage,0.6812,American,,Eleonora7,,0,@AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable.,,2015-02-23 04:24:25 -0800,"New York, NY ",Eastern Time (US & Canada)
569834060043780096,positive,1.0,,,American,,cofc98grad,,0,@AmericanAir thank you!,,2015-02-23 04:20:01 -0800,,
569832860795985920,positive,1.0,,,American,,Gamerguy212,,0,@AmericanAir I Love American Airlines :D,,2015-02-23 04:15:15 -0800,New York City ,Eastern Time (US & Canada)
569832733226110976,negative,1.0,Customer Service Issue,0.6283,American,,mas90guru,,0,"@AmericanAir how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are ""dead air"".",,2015-02-23 04:14:45 -0800,"Glastonbury, CT",Eastern Time (US & Canada)
569832383991525377,negative,1.0,Cancelled Flight,0.6422,American,,ThatsKathalina,,0,"@AmericanAir , I was told my flights 2516 &amp; 2244 was Cancelled Flightled. But I don't seem to have any date/time changes. I've been waiting for a call","[27.69540747, -97.34836874]",2015-02-23 04:13:21 -0800,,Eastern Time (US & Canada)
569832363527708674,positive,0.6623,,0.0,American,,TheMightyGarn,,0,@AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!,,2015-02-23 04:13:17 -0800,"Chicago, IL",Central Time (US & Canada)
569832053241450496,negative,1.0,Customer Service Issue,0.6648,American,,RLDelahunty,,0,"@AmericanAir husband &amp; I complain about same flight. He gets voucher, I get nothing. Because he flew biz!? Who do I email about this?","[51.44275382, -0.13962939]",2015-02-23 04:12:03 -0800,London ,
569831634817708032,negative,1.0,Customer Service Issue,1.0,American,,hale36,,0,@AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated,,2015-02-23 04:10:23 -0800,,
569831418412429312,negative,1.0,Customer Service Issue,1.0,American,,farfalla818,,0,@AmericanAir you're running 5+ hours behind replying to anyone via Twitter. this is beyond unacceptable. I'm running out of time!,,2015-02-23 04:09:31 -0800,"Plano, Texas",
569831393682976768,neutral,0.6872,,0.0,American,,hale36,,0,@AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no,,2015-02-23 04:09:25 -0800,,
569830532516868097,negative,1.0,longlines,1.0,American,,sweet8mel,,0,@AmericanAir not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside,,2015-02-23 04:06:00 -0800,,
569830322357084160,negative,1.0,Lost Luggage,1.0,American,,Tmonkk,,0,"@AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday.",,2015-02-23 04:05:10 -0800,,Eastern Time (US & Canada)
569830069746712576,negative,1.0,Flight Attendant Complaints,1.0,American,,Peakway3,,0,@AmericanAir thank you Mr Parker for screwing over chairman preferred when we fly AA. No #firstclass option and treated like crap by staff,,2015-02-23 04:04:10 -0800,North Carolina,
569829960178905089,negative,1.0,Late Flight,0.6679,American,,sweet8mel,,0,@AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http://t.co/rxmjWoo7Qi,,2015-02-23 04:03:44 -0800,,
569829233423360000,neutral,0.6849,,0.0,American,,ThatsKathalina,,0,"@AmericanAir , CHECK DM PLEASE!",,2015-02-23 04:00:50 -0800,,Eastern Time (US & Canada)
569828817960869888,neutral,0.6452,,,American,,superkash,,0,"@AmericanAir got a callback at 1 am, took care of it. thanks.",,2015-02-23 03:59:11 -0800,"chapel hill, nc",Eastern Time (US & Canada)
569828681297870848,negative,1.0,Customer Service Issue,0.6673,American,,traceymalone,,0,@AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?!,,2015-02-23 03:58:39 -0800,"chicago, il",Indiana (East)
569827699243544576,negative,1.0,Customer Service Issue,1.0,American,,BloomBuzz,,0,@AmericanAir Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now???,,2015-02-23 03:54:45 -0800,"Amityville, NY",
569827608193585152,negative,1.0,Cancelled Flight,1.0,American,,justinvanbogart,,0,@AmericanAir - cruel &amp; unusual to Cancelled Flight flight w/o notice &amp; make someone stay on hold for 30min &amp; listen to the same ad in a loop,,2015-02-23 03:54:23 -0800,"Charleston, SC",Eastern Time (US & Canada)
569827602589835265,negative,1.0,Cancelled Flight,0.6315,American,,farfalla818,,0,@AmericanAir can you please help? you've now rebooked me incorrectly after flight was Cancelled Flightled. please fix my flt to Tuesday!!,,2015-02-23 03:54:21 -0800,"Plano, Texas",
569826633152110592,negative,1.0,Customer Service Issue,0.6834,American,,Right_vs_Wrong,,0,@AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http://t.co/CS1673hrqQ,,2015-02-23 03:50:30 -0800,"London, UK",London
569826452633313280,positive,1.0,,,American,,droqen,,0,@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!,,2015-02-23 03:49:47 -0800,,Eastern Time (US & Canada)
569825634295230466,negative,0.6543,Customer Service Issue,0.6543,American,,farfalla818,,0,@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???,,2015-02-23 03:46:32 -0800,"Plano, Texas",
569823770308939776,negative,1.0,Customer Service Issue,1.0,American,,nickey_y,,0,"@AmericanAir i tried all day. Have been disconnected due to ""heavy call volume.""",,2015-02-23 03:39:08 -0800,,
569823600837947392,neutral,1.0,,,American,,zozo24dad,,0,@AmericanAir is flight 2413 to LA delayed?,,2015-02-23 03:38:27 -0800,,Eastern Time (US & Canada)
569822277145133056,positive,1.0,,,American,,CGNewell,,0,@AmericanAir Thanks :-) Good to be back safely. See you again soon!,"[40.62967208, -73.90433402]",2015-02-23 03:33:12 -0800,,
569822102062309376,negative,0.6372,Late Flight,0.6372,American,,RyanBarrell,,0,"@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow",,2015-02-23 03:32:30 -0800,London,London
569821659097477120,negative,1.0,Cancelled Flight,1.0,American,,harshdouble,,0,@AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview,,2015-02-23 03:30:44 -0800,,
569821519116955650,neutral,0.6591,,0.0,American,,melaine_cre,,0,"@AmericanAir Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas ""This feature is currently unavailable"" appears ?",,2015-02-23 03:30:11 -0800,Saint Maur des Fossés,Paris
569821309137514496,neutral,1.0,,,American,,TheSmartraveler,,0,@AmericanAir When did they start to sell water @AdmiralsClub ?,"[25.79729334, -80.28082058]",2015-02-23 03:29:21 -0800,"Los Angeles, CA",
569821145697890304,negative,1.0,Customer Service Issue,0.6459,American,,harshdouble,,0,@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous,,2015-02-23 03:28:42 -0800,,
569820671234060288,negative,0.6336,Cancelled Flight,0.6336,American,,urduckcommander,,0,@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance?,,2015-02-23 03:26:49 -0800,,Quito
569820619682009088,neutral,1.0,,,American,,jono_1984,,0,"@AmericanAir Hi guys, can you tell me what the emergency is for #AA65 diverting to #Heathrow from Zurich-New York? Thanks, John.",,2015-02-23 03:26:37 -0800,Hertfordshire & London,London
569818697113702400,negative,1.0,Flight Booking Problems,0.6775,American,,atuitel,,0,@AmericanAir Please stop changing my flights for Spring Break. This is the 5th time!,,2015-02-23 03:18:58 -0800,Michigan,Eastern Time (US & Canada)
569818507891871744,negative,1.0,Can't Tell,0.3521,American,,reallygilly3,,0,@AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good,,2015-02-23 03:18:13 -0800,Everywhere,Eastern Time (US & Canada)
569818121302896640,negative,1.0,Customer Service Issue,1.0,American,,BiancaFernet,,0,@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together.,,2015-02-23 03:16:41 -0800,,
569817817522044928,negative,1.0,Cancelled Flight,1.0,American,,JonGroom90,,1,"@AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever.",,2015-02-23 03:15:29 -0800,Bexleyheath,Amsterdam
569817471940587520,negative,0.6372,Late Flight,0.3293,American,,mcm0018,,0,@AmericanAir Flight AAL65 declared state of emergency? Squawking 7700...,,2015-02-23 03:14:06 -0800,,
569817130801221632,negative,1.0,Late Flight,1.0,American,,DanJWillis,,0,@AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather✈️,,2015-02-23 03:12:45 -0800,my top secret gaming facility,Casablanca
569816739699150849,negative,1.0,Late Flight,0.6955,American,,erina_jones,,0,@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy,,2015-02-23 03:11:12 -0800,London,
569815545077501952,negative,1.0,Late Flight,0.6649,American,,ProConPartners,,0,@AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled!,,2015-02-23 03:06:27 -0800,UK,
569815422675124225,negative,1.0,Lost Luggage,1.0,American,,Samfrancis6209,,0,@AmericanAir yes but you did manage to lose two of our bags. Horrendous airline.,,2015-02-23 03:05:58 -0800,,Amsterdam
569814855349346304,positive,1.0,,,American,,TimMoore,,0,"@AmericanAir Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :)",,2015-02-23 03:03:42 -0800,New York | Hong Kong ,Eastern Time (US & Canada)
569811470797676544,negative,1.0,Late Flight,1.0,American,,icarolinaperin,,0,@AmericanAir 953 our  fligth Somthing to talk  about this?,,2015-02-23 02:50:15 -0800,Buenos Aires,Buenos Aires
569811246096064512,negative,1.0,Customer Service Issue,1.0,American,,flyneverdies,,0,@AmericanAir interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy,,2015-02-23 02:49:22 -0800,cali bound,Central Time (US & Canada)
569811225770479616,negative,1.0,Customer Service Issue,1.0,American,,urduckcommander,,0,@AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all,,2015-02-23 02:49:17 -0800,,Quito
569810928449003521,negative,0.6672,Can't Tell,0.3498,American,,lindseyjerin,,0,@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday.,,2015-02-23 02:48:06 -0800,"Alexandria, VA",Quito
569806083981758464,positive,0.6702,,0.0,American,,SimonWallner,,0,@AmericanAir thanks. They did not charge anything in the end so all is good.,,2015-02-23 02:28:51 -0800,"Vienna, Austria",Vienna
569806030584057856,positive,1.0,,,American,,trappermartin,,0,@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn!  Nice start to the day!,,2015-02-23 02:28:38 -0800,"Rockville, MD",Quito
569805521638662144,negative,1.0,Customer Service Issue,1.0,American,,harshdouble,,0,@AmericanAir been on hold for for over two hours. After waiting 2 hours earlier. Can't get any info on my reservation. How is that ok?,,2015-02-23 02:26:37 -0800,,
569805235255783424,negative,1.0,Customer Service Issue,1.0,American,,flemmingerin,,0,"@AmericanAir @nickcunningham1 Except now there is no wait time, the phone system just hangs up on you. So continuing to hold won't help.",,2015-02-23 02:25:29 -0800,San Diego,
569804589437812736,negative,1.0,Late Flight,0.6697,American,,tessabusenius,,0,"@AmericanAir LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been ""reticketed"" on.",,2015-02-23 02:22:55 -0800,Edmonton,
569804373859020801,negative,1.0,Customer Service Issue,1.0,American,,flemmingerin,,0,"@AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried.",,2015-02-23 02:22:03 -0800,San Diego,
569803373530128384,negative,1.0,Lost Luggage,1.0,American,,tessabusenius,,0,@AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in,,2015-02-23 02:18:05 -0800,Edmonton,
569803188901031936,negative,1.0,Customer Service Issue,1.0,American,,tessabusenius,,0,"@AmericanAir waited in the airport for two days to get home, not weather reLate Flightd. Dealt with horrible customer service. Finally switched to",,2015-02-23 02:17:21 -0800,Edmonton,
569802396328534016,negative,1.0,Customer Service Issue,1.0,American,,flemmingerin,,0,@AmericanAir are you ignoring me on purpose? It was sad enough having your automated system hang up on me 😭,,2015-02-23 02:14:12 -0800,San Diego,
569802164060557312,negative,1.0,Customer Service Issue,1.0,American,,tessabusenius,,0,@AmericanAir who do I need to talk to to get a full refund on my trip? Your call center offers no assistance.,,2015-02-23 02:13:16 -0800,Edmonton,
569801797851697152,negative,1.0,Lost Luggage,1.0,American,,tessabusenius,,0,@AmericanAir why wont you find my luggage without blaming everyone else?,,2015-02-23 02:11:49 -0800,Edmonton,
569801344988680192,negative,1.0,Can't Tell,0.6355,American,,Peakway3,,0,@AmericanAir that all AA is for USAir Elite members. It's one big disappointment in the way we are treated. #epicfailure,,2015-02-23 02:10:01 -0800,North Carolina,
569801089022734336,neutral,0.6577,,0.0,American,,kcgent,,0,"@AmericanAir we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd.",,2015-02-23 02:09:00 -0800,,Central Time (US & Canada)
569800909942886400,negative,1.0,Customer Service Issue,1.0,American,,cerbederb,,0,@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you,,2015-02-23 02:08:17 -0800,,
569799734774272002,negative,1.0,Cancelled Flight,0.6687,American,,UNTAudra,,0,@AmericanAir I was just called abt my flight Cancelled Flightlation- a flight that was Cancelled Flightled at 10:30a Sunday. Two 4:00a calls are not okay.,,2015-02-23 02:03:37 -0800,texas,Eastern Time (US & Canada)
569799402119770113,neutral,0.6877,,0.0,American,,flemmingerin,,0,@AmericanAir Can you respond to my DM?,,2015-02-23 02:02:18 -0800,San Diego,
569799325175275520,negative,1.0,Can't Tell,0.6611,American,,AebischerDrew,,0,"@AmericanAir Thank you for the worst experience ever on an airline, from me to you, I hope your embarrassed as an airline. Pathetic",,2015-02-23 02:02:00 -0800,Illinos,
569799181394538496,neutral,1.0,,,American,,flemmingerin,,0,@AmericanAir airport to figure this out or can someone tell me now? Flight is from San Juan to San Diego,,2015-02-23 02:01:25 -0800,San Diego,
569799053690556418,neutral,0.6564,,0.0,American,,flemmingerin,,0,@AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the,,2015-02-23 02:00:55 -0800,San Diego,
569798946740166656,negative,1.0,Lost Luggage,1.0,American,,julieb2306,,0,"@AmericanAir @British_Airways 2 weeks ago today i arrived in miami and I still don't have my bag, absolute disgrace!",,2015-02-23 02:00:29 -0800,Glasgow / Scotland,Casablanca
569797440100036608,neutral,0.6664,,0.0,American,,davidkli,,0,@AmericanAir what terminal LHR for aa5/BA1506? Doesn't say in boarding pass,,2015-02-23 01:54:30 -0800,"New York, NY",Eastern Time (US & Canada)
569796511409704960,negative,1.0,Can't Tell,0.6678,American,,flemmingerin,,0,@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?,,2015-02-23 01:50:49 -0800,San Diego,
569795397448634368,negative,1.0,Customer Service Issue,0.3485,American,,flemmingerin,,0,@AmericanAir at 5 am and have no clue if we have a place to stay or not,,2015-02-23 01:46:23 -0800,San Diego,
569795284764532736,negative,1.0,Customer Service Issue,0.659,American,,flemmingerin,,0,"@AmericanAir but really, can you DM me on here to verify if you've booked a hotel for our extra night here? Kinda unsettling to get a call",,2015-02-23 01:45:56 -0800,San Diego,
569794658479394817,negative,0.6752,Can't Tell,0.3392,American,,flemmingerin,,0,@AmericanAir extra night we have to stay in San Juan now. How can I check on that?,,2015-02-23 01:43:27 -0800,San Diego,
569794574966591489,negative,0.6546,Late Flight,0.6546,American,,flemmingerin,,0,@AmericanAir hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the,,2015-02-23 01:43:07 -0800,San Diego,
569793460414189568,negative,1.0,Lost Luggage,1.0,American,,DavidWLocke,,0,@AmericanAir @emeyerson @ggreenwald Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning.,,2015-02-23 01:38:41 -0800,"San Antonio, Texas",Central Time (US & Canada)
569792794711220224,neutral,1.0,,,American,,miffSC,,0,@AmericanAir More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http://t.co/4G0K0z2rei,,2015-02-23 01:36:03 -0800,http://about.me/miffsc,Eastern Time (US & Canada)
569790444797865984,neutral,1.0,,,American,,KoolFatKat,,0,@AmericanAir Hi. I have KOA-LAX-PHL-ORD booked as a 1-way savr awrd. If I called to chnge it to KOA-LAX-PHX-ORD would I have to pay any fees,,2015-02-23 01:26:42 -0800,,
569790297875599361,negative,1.0,Lost Luggage,1.0,American,,Rom55Weber,,1,@AmericanAir been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6),,2015-02-23 01:26:07 -0800,,Paris
569789996707803136,negative,1.0,Customer Service Issue,1.0,American,,sarahruthbrady,,0,@AmericanAir @Cowboycerrone You apologise for HIS frustrations &amp; HIS disappointment but NOT your terrible service? #BlameShiftOverload,,2015-02-23 01:24:56 -0800,,
569789622491820032,negative,1.0,Can't Tell,0.3641,American,,KottemannFYW,,0,@AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student.,,2015-02-23 01:23:26 -0800,"Lafayette, LA",
569788202174713856,negative,0.6536,Customer Service Issue,0.6536,American,,seamswrite,,0,"@AmericanAir How best to talk with an agent to reschedule Cancelled Flighted flight? No one answers at AA. Know it's busy, but need help.Thanks",,2015-02-23 01:17:48 -0800,,
569788087481409537,negative,1.0,Can't Tell,0.6694,American,,Allieism_,,0,@AmericanAir I don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but I definitely will.,,2015-02-23 01:17:20 -0800,"Bay Area, CA",Pacific Time (US & Canada)
569787573725491200,negative,0.6864,Can't Tell,0.3523,American,,Rom55Weber,,1,@AmericanAir me because it might not be so urgent for you but it really is for me. (5),,2015-02-23 01:15:18 -0800,,Paris
569787479324299265,negative,1.0,Lost Luggage,1.0,American,,Rom55Weber,,1,@AmericanAir i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4),,2015-02-23 01:14:55 -0800,,Paris
569787232292245504,negative,1.0,Late Flight,0.6801,American,,LeoSouza1977,,0,"@AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay.",,2015-02-23 01:13:56 -0800,New York City,Eastern Time (US & Canada)
569786809028255744,negative,1.0,Cancelled Flight,0.6605,American,,seamswrite,,0,@AmericanAir Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me?,,2015-02-23 01:12:16 -0800,,
569786720562110464,negative,1.0,Lost Luggage,1.0,American,,Rom55Weber,,1,"@AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3)",,2015-02-23 01:11:54 -0800,,Paris
569786457998680064,negative,1.0,Lost Luggage,1.0,American,,Rom55Weber,,1,@AmericanAir my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2),,2015-02-23 01:10:52 -0800,,Paris
569786215693742080,negative,1.0,Lost Luggage,0.6999,American,,Rom55Weber,,1,"@AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1)",,2015-02-23 01:09:54 -0800,,Paris
569784699117137920,negative,1.0,Customer Service Issue,1.0,American,,EyeOfTheGate,,0,@AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min,,2015-02-23 01:03:53 -0800,San Francisco,Pacific Time (US & Canada)
569784114309693440,positive,1.0,,,American,,FOHeming,,0,"@AmericanAir Yep, was in one of my other camera memory card :D",,2015-02-23 01:01:33 -0800,Left hand seat in flightdeck,London
569782460000514048,negative,1.0,Cancelled Flight,1.0,American,,br0hith,,0,"@AmericanAir is terrible, my flights Cancelled Flighted and i've been on hold for the past 4 hours. Never again.",,2015-02-23 00:54:59 -0800,,Eastern Time (US & Canada)
569782378270314498,negative,1.0,Bad Flight,1.0,American,,gubelmom,,0,@AmericanAir I certainly hope my LA /PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful,,2015-02-23 00:54:39 -0800,world,Eastern Time (US & Canada)
569780060523261952,negative,1.0,Customer Service Issue,0.6521,American,,carlacrooker,,0,@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend,,2015-02-23 00:45:27 -0800,,Eastern Time (US & Canada)
569779719798951936,negative,1.0,Can't Tell,1.0,American,,JuntyH,,0,@AmericanAir Hands down the worst airline to travel with. Really really fucking bad.,,2015-02-23 00:44:05 -0800,,
569775795452792833,neutral,0.6667,,,American,,dkar84,,0,@AmericanAir can you use the aa credit platinum select world mastercard for Alaska flights?  Or just american?,,2015-02-23 00:28:30 -0800,"Renton, WA",
569774692371820544,neutral,1.0,,,American,,brooks_angus,,0,@AmericanAir Why did  AA973 return to JFK? Thanks :),,2015-02-23 00:24:07 -0800,Greater Geelong ,
569774273851568128,negative,1.0,Customer Service Issue,1.0,American,,bethany_ft,,0,@AmericanAir is the 24/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help.,,2015-02-23 00:22:27 -0800,,Eastern Time (US & Canada)
569772113378217984,negative,1.0,Lost Luggage,1.0,American,,christinachime,,0,@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs,,2015-02-23 00:13:52 -0800,,
569771576528220161,negative,1.0,Can't Tell,0.6518,American,,PiersDenney,,0,@AmericanAir No it isn't -  sheer incompetence was reigning at DFW today. I was there. On a plane on the GD runway. I doubt you were.,,2015-02-23 00:11:44 -0800,"Kansas City, MO USA",Central Time (US & Canada)
569770867841839104,negative,0.6914,Late Flight,0.3646,American,,SXSEFoodCo,,0,"@AmericanAir yes we did make it home. But by no means am I happy. I've always chosen AA as my 1st choice when flying, I'm rethinking that...",,2015-02-23 00:08:55 -0800,,
569770321563279360,negative,1.0,Customer Service Issue,1.0,American,,whyemes,,0,@AmericanAir still waiting on a dm response..... #sloooowresponses,,2015-02-23 00:06:45 -0800,,
569769747019128832,negative,1.0,Late Flight,0.6708,American,,FatiElo,,0,@AmericanAir @robinreda that can be a stop over before Paris. You are an embarrassment,,2015-02-23 00:04:28 -0800,Londres,Paris
569769643864408064,negative,1.0,Cancelled Flight,0.3483,American,,FatiElo,,0,@AmericanAir @robinreda being stuck two days in the airport is not something pretty normal. I am positive you can find a plane to Europe,,2015-02-23 00:04:03 -0800,Londres,Paris
569769633995104256,negative,1.0,Lost Luggage,1.0,American,,christinachime,,0,@AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items,,2015-02-23 00:04:01 -0800,,
569769606761439232,negative,1.0,Late Flight,1.0,American,,Mwoodshop,,0,@AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate!  I have patience but none for incompetence.,,2015-02-23 00:03:54 -0800,Jerz,Eastern Time (US & Canada)
569769525744250880,negative,1.0,Customer Service Issue,1.0,American,,jaxtonypiper,,0,@AmericanAir FINALLY called me back... BUT HASN'T SPOKEN TO ME.  Like the worst prank call EVER!!,,2015-02-23 00:03:35 -0800,Arkansas,Central Time (US & Canada)
569769214388473857,negative,1.0,Customer Service Issue,1.0,American,,sklovek1,,0,"@AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!!",,2015-02-23 00:02:21 -0800,,
569768294648905728,negative,1.0,Lost Luggage,0.6134,American,,christinachime,,0,@AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset,,2015-02-22 23:58:41 -0800,,
569766964895166465,neutral,1.0,,,American,,mannes21,,0,"@AmericanAir please rebook me from Seattle to Columbus Tue 2/24, locator: KARAAX, name: Mitchell M Neuer",,2015-02-22 23:53:24 -0800,"ÜT: 47.683801,-122.327443",
569766662024630272,negative,1.0,Customer Service Issue,1.0,American,,LorelleEPhoto,,0,"@AmericanAir still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved, nothing",,2015-02-22 23:52:12 -0800,,Edinburgh
569766247715319808,negative,1.0,Cancelled Flight,1.0,American,,sam4tgl,,1,@AmericanAir flight Cancelled Flighted! I'm trying to get to #chicago. What are me and @justynmoro gonna do. #flying#flight#travel,,2015-02-22 23:50:33 -0800,Pride Rock ,Pacific Time (US & Canada)
569766140332937216,negative,1.0,Late Flight,1.0,American,,anasmom,,0,@AmericanAir working over time tonight?  Got delayed 2 days .. In SJU .. Could be worse :),,2015-02-22 23:50:08 -0800,Bay Area,Pacific Time (US & Canada)
569764857991467008,negative,1.0,Customer Service Issue,1.0,American,,MichaelJMaas,,0,@AmericanAir it doesn't allow me to hold. That's the problem.,,2015-02-22 23:45:02 -0800,,Mountain Time (US & Canada)
569764275700375552,negative,1.0,Can't Tell,1.0,American,,DBFuhrm,,0,@AmericanAir has to be the worst airline in the world #yousuck #horrible #Oscars2015,,2015-02-22 23:42:43 -0800,"Scottsdale, AZ",
569763959240200193,neutral,1.0,,,American,,titoebc,,0,@AmericanAir Reebooked for tomorrow in AA 1389 LV-DFW at 810 am arriving 12.50pm; still open this flight?,,2015-02-22 23:41:28 -0800,,
569762940816990208,negative,1.0,Lost Luggage,0.6749,American,,monumentsinking,,0,".@AmericanAir @USAirways Add insult to injury you guys ""misplaced"" my bag. 

Can't believe you have to pay money to be treated this poorly.",,2015-02-22 23:37:25 -0800,PDX JFK SFO BDL,Pacific Time (US & Canada)
569761641211895808,negative,1.0,Cancelled Flight,0.6639,American,,krlmnz,,0,@AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08,,2015-02-22 23:32:15 -0800,New York City,Eastern Time (US & Canada)
569760118591467520,negative,1.0,Bad Flight,0.6787,American,,chigirldc,,0,@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems,,2015-02-22 23:26:12 -0800,,Quito
569759892803756032,negative,1.0,Flight Booking Problems,0.6575,American,,farfalla818,,0,@AmericanAir Please REPLY!  How do you mess up my rebook TWICE???,,2015-02-22 23:25:18 -0800,"Plano, Texas",
569758473535164416,negative,1.0,Customer Service Issue,1.0,American,,KaraKFox,,0,"@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz",,2015-02-22 23:19:40 -0800,"Dallas, Texas",
569758106395254784,neutral,0.6755,,0.0,American,,TheForwardCabin,,0,@AmericanAir Can you check on he status of my EXP membership card? Need the physical card to access some international lounges soon.,,2015-02-22 23:18:12 -0800,,Eastern Time (US & Canada)
569757774395023360,negative,1.0,Cancelled Flight,1.0,American,,JorgeGuarneros,,0,@AmericanAir my flight tomorrow is Cancelled Flighted you guys just keep letting me down,,2015-02-22 23:16:53 -0800,,
569757272760397824,positive,1.0,,,American,,MigsRunner,,0,@AmericanAir Thanks for the champagne  AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX,,2015-02-22 23:14:54 -0800,"Boston, MA",
569757115822157826,negative,1.0,Cancelled Flight,1.0,American,,farfalla818,,0,"@AmericanAir I'm beyond confused here. why would you offer an earlier flight?? when they Cancelled Flightled 2222, I asked for TUES. please fix!",,2015-02-22 23:14:16 -0800,"Plano, Texas",
569755053159874561,negative,1.0,Flight Booking Problems,0.6796,American,,AminahAMajeed,,0,@AmericanAir I'm in MEX.  I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help.,,2015-02-22 23:06:04 -0800,"New York, NY",Eastern Time (US & Canada)
569754550187352064,negative,1.0,Cancelled Flight,1.0,American,,kris_bailey,,0,@AmericanAir my mom’s flight tomorrow Cancelled Flighted w/ no notice. Phone system said callback in 2 hours and it’s been 4. I need to go to bed!,,2015-02-22 23:04:04 -0800,"San Francisco, CA",Pacific Time (US & Canada)
569754108321607680,negative,0.6516,Customer Service Issue,0.6516,American,,jsirls,,0,@AmericanAir I'm trying to reach the advantage department to add my number to a recent flight,,2015-02-22 23:02:19 -0800,Los Angeles,
569753971406999552,negative,1.0,Customer Service Issue,0.6707,American,,rgsager,,0,@AmericanAir I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely.,,2015-02-22 23:01:46 -0800,,
569753555181006848,negative,1.0,Flight Attendant Complaints,0.3548,American,,rgsager,,0,@AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility...&amp; don't  believe their lies!!!!,,2015-02-22 23:00:07 -0800,,
569753036014247936,negative,1.0,Lost Luggage,1.0,American,,rgsager,,0,@AmericanAir-everyone: its been weeks&amp;those dickheads @ AA hadn't contacted me...they lost my checked bag &amp; carryon and haven't offer to pay,,2015-02-22 22:58:03 -0800,,
569752206343348224,negative,1.0,Customer Service Issue,1.0,American,,jameslardizzone,,0,@AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up,,2015-02-22 22:54:46 -0800,,Eastern Time (US & Canada)
569750857215922176,neutral,1.0,,,American,,DrDemetre,,0,@AmericanAir 235.  We made it to Seattle...,,2015-02-22 22:49:24 -0800,Brooklyn,Eastern Time (US & Canada)
569749507623120897,negative,1.0,Cancelled Flight,1.0,American,,SentieriMelinda,,0,@AmericanAir we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable.,,2015-02-22 22:44:02 -0800,,
569748937545883648,negative,1.0,Cancelled Flight,1.0,American,,SentieriMelinda,,0,@AmericanAir thanks for your apology but it's a bit Late Flight. Cancelled Flighting a flight more than 24 hrs in advance due to weather is ridiculous. We,,2015-02-22 22:41:46 -0800,,
569747411779735552,negative,1.0,Cancelled Flight,1.0,American,,jzinchuk,,0,@AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call?,,2015-02-22 22:35:43 -0800,"Seattle, WA",Pacific Time (US & Canada)
569747280552538112,negative,1.0,Can't Tell,1.0,American,,MindWarpLLC,,0,@AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due.,,2015-02-22 22:35:11 -0800,"El Paso, TX",Mountain Time (US & Canada)
569747170741465088,negative,1.0,Customer Service Issue,1.0,American,,LisaMitchL,,0,@AmericanAir Why offer automated call back option when agent is available only to call me &amp; have me sit on hold? At 12:30am. #onholdfordays,,2015-02-22 22:34:45 -0800,Indianapolis,Eastern Time (US & Canada)
569746542275354625,negative,0.6764,Flight Booking Problems,0.3722,American,,emrey35,,0,@AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today,,2015-02-22 22:32:15 -0800,College Station,
569746288499138560,negative,1.0,Customer Service Issue,1.0,American,,wast3gate,,0,@AmericanAir - Hanging up on customers with no chance for a callback is a failure of customer service. 1:30am EST and no one can answer? 2/2,,2015-02-22 22:31:15 -0800,"41.301208,-81.750618",Eastern Time (US & Canada)
569745948437569536,negative,1.0,Flight Booking Problems,0.3428,American,,melissamassello,,0,"@AmericanAir To think that I'm a ""Priority Member""! Wonder how you treat the plebes. I know which rewards card I'm Cancelled Flightling immediately.",,2015-02-22 22:29:54 -0800,"Austin, TX",Eastern Time (US & Canada)
569745801121009664,negative,1.0,Customer Service Issue,1.0,American,,wast3gate,,0,"@AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1/2",,2015-02-22 22:29:19 -0800,"41.301208,-81.750618",Eastern Time (US & Canada)
569745686784315392,negative,1.0,Cancelled Flight,1.0,American,,melissamassello,,0,"@AmericanAir Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!!",,2015-02-22 22:28:51 -0800,"Austin, TX",Eastern Time (US & Canada)
569745528382038016,negative,1.0,Customer Service Issue,1.0,American,,MindWarpLLC,,0,@AmericanAir  Did you guys just give up helping people? Your phone tree just hangs up on me and I have a flight tomorrow. Connection pending,,2015-02-22 22:28:13 -0800,"El Paso, TX",Mountain Time (US & Canada)
569745375713558528,negative,1.0,Customer Service Issue,1.0,American,,urduckcommander,,0,@AmericanAir you called back just to put me on hold. It's midnight. Literally just want to know how I'm getting home and I'm getting no help,,2015-02-22 22:27:37 -0800,,Quito
569745303794024448,negative,1.0,Late Flight,1.0,American,,esmdesigns,,0,@AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help???,,2015-02-22 22:27:20 -0800,Michigan,Eastern Time (US & Canada)
569744516715913216,negative,1.0,Customer Service Issue,0.6953,American,,Brittlyn_Lea,,0,@AmericanAir this has happens so many times. It's just upsetting to see how poorly an airline treats their customers,"[33.40901961, -111.90976239]",2015-02-22 22:24:12 -0800,,Arizona
569743129928028160,negative,1.0,Customer Service Issue,1.0,American,,malhoit,,0,"@AmericanAir seriously, there aren't any reps available to take phone calls? Even for platinum?",,2015-02-22 22:18:42 -0800,"Indianapolis, IN",Eastern Time (US & Canada)
569742995102117888,negative,1.0,Customer Service Issue,1.0,American,,excake,,0,@AmericanAir overall lack of attention or foresight when managing flights.,,2015-02-22 22:18:10 -0800,"Austin, TX",Central Time (US & Canada)
569742876793372672,negative,1.0,Bad Flight,0.3655,American,,excake,,0,@AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out,,2015-02-22 22:17:41 -0800,"Austin, TX",Central Time (US & Canada)
569742312059899904,negative,1.0,Customer Service Issue,1.0,American,,melissamassello,,0,"@AmericanAir Also, been on hold for 30 minutes with your ""customer service"" to find out when my new flight is scheduled bc your site SUCKS",,2015-02-22 22:15:27 -0800,"Austin, TX",Eastern Time (US & Canada)
569742305499828224,negative,1.0,Lost Luggage,1.0,American,,sigmanu56,,0,@AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying,,2015-02-22 22:15:25 -0800,"Natchitoches, LA",
569741854565998593,negative,1.0,Late Flight,0.6981,American,,Jimgotkp,,0,@AmericanAir Err 2 hour wait time for the Exec. Plat. line?,,2015-02-22 22:13:38 -0800,SEA,Indiana (East)
569741783896367104,neutral,1.0,,,American,,MusseZam,,0,@AmericanAir can you please connect these two reservations together and also add a child in a lap. KEVOLT and SOZLDJ march 1. Thanks,,2015-02-22 22:13:21 -0800,,
569740962760499200,negative,1.0,Customer Service Issue,1.0,American,,troubledsoul99,,0,@AmericanAir ... Do I have to even say anything?  Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo,,2015-02-22 22:10:05 -0800,"Raleigh, NC",
569740739912949760,negative,1.0,Flight Attendant Complaints,0.359,American,,kathtrn,,0,@AmericanAir  MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT,,2015-02-22 22:09:12 -0800,,
569740409787658240,negative,1.0,Late Flight,1.0,American,,daviddtwu,,0,@AmericanAir Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail,,2015-02-22 22:07:53 -0800,"dallas, TX",
569740392372895745,negative,1.0,Customer Service Issue,1.0,American,,MeereeneseKnot,,0,"@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back &amp; it says it'll be 2 more hours.",,2015-02-22 22:07:49 -0800,,
569740152966238208,negative,1.0,Customer Service Issue,0.6551,American,,andyellwood,,0,@AmericanAir I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. #Stranded,,2015-02-22 22:06:52 -0800,"New York, New York",Eastern Time (US & Canada)
569739695459995648,negative,1.0,Cancelled Flight,0.6804,American,,excake,,0,@AmericanAir wasn't offered a flight out of PHL until TUESDAY so had to ask to be booked to Houston instead of Austin.,,2015-02-22 22:05:03 -0800,"Austin, TX",Central Time (US & Canada)
569739515243462656,neutral,0.6696,,0.0,American,,219jondn,,0,"@AmericanAir will do. I'd think, though, that a literally identical itinerary to your sample itineraries would work - maybe need to update?",,2015-02-22 22:04:20 -0800,"Charlotte, NC | Köln, NRW",Quito
569739154600300544,negative,1.0,Lost Luggage,1.0,American,,LeslieWolfson,,0,"@AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service",,2015-02-22 22:02:54 -0800,Miami Beach,Central Time (US & Canada)
569739141635817472,negative,1.0,Late Flight,1.0,American,,janetmcq,,0,@AmericanAir Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair,,2015-02-22 22:02:51 -0800,"Memphis, TN",Central Time (US & Canada)
569738877969129472,negative,1.0,Late Flight,0.7,American,,excake,,0,@AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline,,2015-02-22 22:01:48 -0800,"Austin, TX",Central Time (US & Canada)
569738779931623425,negative,1.0,Lost Luggage,0.6464,American,,JigsawLounge,,0,"@AmericanAir bag turned up, no thanks to your useless call-centre and useless website",,2015-02-22 22:01:25 -0800,SR2,London
569738487269756928,negative,0.6667,Cancelled Flight,0.6667,American,,excake,,0,"@AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin",,2015-02-22 22:00:15 -0800,"Austin, TX",Central Time (US & Canada)
569737682466656258,negative,1.0,Cancelled Flight,1.0,American,,ImanHabibi,,0,"@AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight.",,2015-02-22 21:57:03 -0800,Vancouver - Ann Arbor,Pacific Time (US & Canada)
569737397350461440,negative,1.0,Lost Luggage,1.0,American,,LeslieWolfson,,0,@AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help!,,2015-02-22 21:55:55 -0800,Miami Beach,Central Time (US & Canada)
569737333827887105,positive,1.0,,,American,,MHS80,,0,"@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year.",,2015-02-22 21:55:40 -0800,,Central Time (US & Canada)
569737258191839232,neutral,0.6529,,0.0,American,,urduckcommander,,0,"@AmericanAir would like to talk to someone, please follow.",,2015-02-22 21:55:22 -0800,,Quito
569736870927556608,negative,1.0,Lost Luggage,0.6416,American,,LeslieWolfson,,0,@AmericanAir  you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded,,2015-02-22 21:53:49 -0800,Miami Beach,Central Time (US & Canada)
569736283326586880,neutral,0.6726,,,American,,nashshoodieee,,0,@AmericanAir @Nashinmypants lmao this is so funny,"[33.5333555, -112.1827159]",2015-02-22 21:51:29 -0800,"Glendale, Arizona",
569735461033213952,negative,1.0,Customer Service Issue,0.6381,American,,cofc98grad,,0,@AmericanAir have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work??,,2015-02-22 21:48:13 -0800,,
569734641193586688,negative,1.0,Customer Service Issue,1.0,American,,Daaaaaaang16,,0,@AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating,,2015-02-22 21:44:58 -0800,,Pacific Time (US & Canada)
569734526521511936,neutral,0.6977,,0.0,American,,ElgortA,,0,@AmericanAir I was on a flight for tomorrow and my reservation is coming up.  Help me!,,2015-02-22 21:44:30 -0800,,
569733719256272896,negative,1.0,Customer Service Issue,1.0,American,,Daaaaaaang16,,0,@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.,,2015-02-22 21:41:18 -0800,,Pacific Time (US & Canada)
569733572606763008,positive,0.6424,,0.0,American,,Hoffbuhr,,0,@AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy.,,2015-02-22 21:40:43 -0800,,Arizona
569733547843457025,negative,1.0,Flight Booking Problems,0.3637,American,,Daaaaaaang16,,0,@AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &amp;$250,,2015-02-22 21:40:37 -0800,,Pacific Time (US & Canada)
569733539899568128,positive,0.6162,,,American,,Travelingwellfl,,0,@AmericanAir Understood. Thanks anyway,,2015-02-22 21:40:35 -0800,"San Diego, CA",Pacific Time (US & Canada)
569733015896592385,negative,0.6688,Customer Service Issue,0.3537,American,,LIGal19,,0,@AmericanAir so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me?,,2015-02-22 21:38:30 -0800,"ÜT: 40.881241,-73.107717",Quito
569732616376725504,positive,1.0,,,American,,WilliamMulock,,0,@AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in,,2015-02-22 21:36:55 -0800,,Eastern Time (US & Canada)
569732365968404480,negative,1.0,Late Flight,1.0,American,,chillbagel,,0,@AmericanAir sounding like they just got bitch-slapped by @juliasinton948,,2015-02-22 21:35:55 -0800,piffaca,Eastern Time (US & Canada)
569732355067244545,negative,0.708,Cancelled Flight,0.708,American,,s_branton,,0,@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!,,2015-02-22 21:35:53 -0800,,
569731189214351360,positive,1.0,,,American,,sebrown,,0,@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!,,2015-02-22 21:31:15 -0800,"Boston, MA USA",Eastern Time (US & Canada)
569730861593010176,negative,1.0,Customer Service Issue,1.0,American,,hovy5019,,0,@AmericanAir I've been on hold with international award reservations for almost 2 hours. 800-433-7300 keeps calling me. what is going on?,,2015-02-22 21:29:57 -0800,,
569730801480245248,negative,1.0,Customer Service Issue,0.6866,American,,urduckcommander,,0,@AmericanAir can someone actually either call back or help me figure out how I'm getting home??!,,2015-02-22 21:29:42 -0800,,Quito
569730747675897856,positive,1.0,,,American,,JasmineDT,,0,@AmericanAir you're my early frontrunner for best airline! #oscars2016,,2015-02-22 21:29:29 -0800,Washington D.C. ,Eastern Time (US & Canada)
569730304111325184,negative,0.6629,Late Flight,0.6629,American,,jjkend,,0,@AmericanAir can I get home before 12 or no?,,2015-02-22 21:27:44 -0800,,Mountain Time (US & Canada)
569730123210948608,neutral,1.0,,,American,,jbs94123,,0,@AmericanAir I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help.,,2015-02-22 21:27:01 -0800,,Pacific Time (US & Canada)
569729821397291008,negative,1.0,Customer Service Issue,1.0,American,,ttt312,,0,"@AmericanAir How is hanging up on customers because of ""high volume"" customer service? Tried to resolve via DM-still waiting.So bad. #aafail",,2015-02-22 21:25:49 -0800,Sloop,
569729657248985089,negative,0.6641,Customer Service Issue,0.6641,American,,_rtuck,,0,"@AmericanAir  I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up?",,2015-02-22 21:25:10 -0800,,Pacific Time (US & Canada)
569729569428627456,positive,1.0,,,American,,DavidHeasley,,0,@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response.,,2015-02-22 21:24:49 -0800,"Dallas, Texas",Central Time (US & Canada)
569728466469453825,negative,0.6437,Customer Service Issue,0.3462,American,,cd_mcfadden,,0,"@AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on.",,2015-02-22 21:20:26 -0800,"Birmingham, AL",
569728440758181889,negative,1.0,Cancelled Flight,0.6551,American,,jsulli12,,0,"@AmericanAir Flight Cancelled Flightled, website refers to 1-800#, the 1-800# hangs up on me. Not auto-rebooked. Really? Horrible company.",,2015-02-22 21:20:19 -0800,,
569728283568418816,neutral,0.6809999999999999,,0.0,American,,iflyplaces,,0,@AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?,,2015-02-22 21:19:42 -0800,,Quito
569727743450984448,negative,1.0,Flight Attendant Complaints,0.3672,American,,WheelsUpDDD,,0,@AmericanAir We have been sitting on this bird #AA1457 for 2 hrs on the dfw tarmac.  Some water would be nice.  Where's your manners?,,2015-02-22 21:17:33 -0800,"San Francisco, CA",
569727727881682944,negative,1.0,Cancelled Flight,1.0,American,,HHredd,,0,@AmericanAir I need to know what to do? My flight has been Cancelled Flightled and I can't speak to anyone. Help!,,2015-02-22 21:17:30 -0800,"Midlothian, TX
",Central Time (US & Canada)
569727628766281728,negative,1.0,Customer Service Issue,1.0,American,,wkuttruff,,0,@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold.....,,2015-02-22 21:17:06 -0800,"Merion, PA",Eastern Time (US & Canada)
569727598130962432,negative,0.6497,Customer Service Issue,0.3433,American,,sannimaarit,,0,"@AmericanAir Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no Cancelled Flightlations.",,2015-02-22 21:16:59 -0800,Finn between Detroit & Toledo,Helsinki
569727488131092481,negative,1.0,Customer Service Issue,1.0,American,,cstuckinahole,,0,@AmericanAir your customer service is a disgrace.,,2015-02-22 21:16:32 -0800,,Central Time (US & Canada)
569727383797829632,positive,1.0,,,American,,the_Dyp,,0,@AmericanAir Joanna did a WONDERFUL job!  Thank her for me?,,2015-02-22 21:16:07 -0800,"Madison, WI",Central Time (US & Canada)
569727223990775808,negative,0.65,Bad Flight,0.3301,American,,nsj,,0,@AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we’ve relatives nearby.,,2015-02-22 21:15:29 -0800,"Raleigh, NC",Eastern Time (US & Canada)
569727135717281792,negative,1.0,Cancelled Flight,1.0,American,,urduckcommander,,0,@AmericanAir first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help?,,2015-02-22 21:15:08 -0800,,Quito
569724918016839681,negative,1.0,Cancelled Flight,1.0,American,,JSvochak,,0,@AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me.,,2015-02-22 21:06:20 -0800,,
569724545738760192,negative,1.0,Cancelled Flight,0.6341,American,,realtmh,,0,@AmericanAir yes. Shows Cancelled Flightled &amp; asks for her to contact you at 800 number.,,2015-02-22 21:04:51 -0800,Dallas,
569724254473850880,positive,0.6462,,,American,,m0nica,,0,@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.,,2015-02-22 21:03:41 -0800,"Cambridge, MA",Mid-Atlantic
569723864252424193,negative,1.0,Can't Tell,0.7219,American,,real_babygirl98,,0,@AmericanAir Toby hates you lol,,2015-02-22 21:02:08 -0800,"Lost boys, Neverland",
569723205142880256,positive,0.6594,,0.0,American,,whyemes,,0,@AmericanAir Thanx for replying. DM sent,,2015-02-22 20:59:31 -0800,,
569721721944735744,negative,1.0,Customer Service Issue,0.6923,American,,Mrodri0173,,0,@AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us.,,2015-02-22 20:53:38 -0800,"Miami Beach, Florida",
569721575492194304,negative,0.7134,Late Flight,0.7134,American,,Mrodri0173,,0,@AmericanAir not anymore.,,2015-02-22 20:53:03 -0800,"Miami Beach, Florida",
569721419849797632,negative,1.0,Customer Service Issue,0.6625,American,,hellodukesy,,0,"@AmericanAir Need to change flight, but the CS # is telling me it can't take my call. Can't change online. Please help. Flight is this week.",,2015-02-22 20:52:26 -0800,San Francisco,Pacific Time (US & Canada)
569721410542645248,neutral,1.0,,,American,,jsgrodanfields,,0,@AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags.,,2015-02-22 20:52:23 -0800,ATX ,
569721379823554562,negative,0.6301,Customer Service Issue,0.6301,American,,dogbuckeye,,0,"@AmericanAir No, when I call AA now I can't even get on hold...can you help me?",,2015-02-22 20:52:16 -0800,,
569721039158173697,negative,1.0,Lost Luggage,1.0,American,,LaurieAnnFoster,,0,"@AmericanAir lies,lies,lies.  Worst travel experience of my life. Day 2 no clothes on vaca.  #lostluggage #unprofessional #pit #mia",,2015-02-22 20:50:55 -0800,,Atlantic Time (Canada)
569720969947848704,negative,1.0,Lost Luggage,1.0,American,,OnePoundOne,,0,@AmericanAir @ArminRosen @ggreenwald Tell that piece of shit to get fucked... I'll fly exclusively with you for life...,,2015-02-22 20:50:38 -0800,Chicago,
569720605383241728,negative,1.0,Customer Service Issue,1.0,American,,sarrraright,,0,"@AmericanAir I have ""continued contacting"" your phone reps for 7 hours and am still unable to get through. That's absurd and I am livid.",,2015-02-22 20:49:11 -0800,Cathedral Heights,Eastern Time (US & Canada)
569720491830878208,positive,1.0,,,American,,papenfold,,0,@AmericanAir thanks,"[35.2376587, -80.92256446]",2015-02-22 20:48:44 -0800,Guatemala.,Mountain Time (US & Canada)
569720452987252736,neutral,1.0,,,American,,TannerSayre,,0,@AmericanAir probably had money on @BensonHenderson they said to hell with @Cowboycerrone lol,,2015-02-22 20:48:35 -0800,ig; tannersayre,
569720366198759424,negative,0.6825,Customer Service Issue,0.3509,American,,wadekoehler,,0,@AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent.  Never flying AA again if can be avoided #fail #pathetic,,2015-02-22 20:48:14 -0800,"Bloomington, IL",Central Time (US & Canada)
569720325165830144,neutral,0.6707,,0.0,American,,Cbarker5,,0,@AmericanAir I'm going to speak with customer service at the airport tomorrow morning and see what my options are. I need a flight tomorrow,,2015-02-22 20:48:05 -0800,"Kingsville, TX",Central Time (US & Canada)
569720168160428032,neutral,0.6463,,0.0,American,,SXSEFoodCo,,0,@AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...?,,2015-02-22 20:47:27 -0800,,
569720084484083712,positive,1.0,,,American,,itsNGHTMRE,,0,@AmericanAir 🙏 in my hotel now. Thank you!,,2015-02-22 20:47:07 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569720008630149120,negative,1.0,Can't Tell,0.6589,American,,mjsorci,,0,@AmericanAir I have almost 3 million miles w u so I am loyal to u.  When r u going to reciprocate?  What a joke,,2015-02-22 20:46:49 -0800,,
569719978993152000,negative,1.0,Customer Service Issue,1.0,American,,troubledsoul99,,0,"@AmericanAir Thank you for holding, we apologize for the delay in answering your call. To speak to a representative please continue to hold.",,2015-02-22 20:46:42 -0800,"Raleigh, NC",
569719693780496384,negative,1.0,Bad Flight,0.6952,American,,breakthemark,,0,@AmericanAir Weather was not involved.,,2015-02-22 20:45:34 -0800,"Portland, OR",Pacific Time (US & Canada)
569719540520628224,negative,1.0,Customer Service Issue,1.0,American,,dogbuckeye,,0,"@AmericanAir @dogbuckeye No, I was on hold for 4 1/2 hours.  3 diff agents each w/ different information, frustrating, kept getting txfd...",,2015-02-22 20:44:57 -0800,,
569719449458094080,negative,1.0,Customer Service Issue,1.0,American,,troubledsoul99,,0,@AmericanAir I'm still on hold if you're wondering...  4 hours 37 minutes and counting.  #ServiceFail #OnHoldForever #Suboptimal,,2015-02-22 20:44:36 -0800,"Raleigh, NC",
569718904131420161,negative,1.0,Flight Attendant Complaints,1.0,American,,wadekoehler,,0,@AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job,,2015-02-22 20:42:26 -0800,"Bloomington, IL",Central Time (US & Canada)
569718802029666305,negative,0.6579,Customer Service Issue,0.6579,American,,nrosenb1,,0,@AmericanAir @nrosenb1 it says changes can't be made online,,2015-02-22 20:42:01 -0800,,
569718651709820930,neutral,1.0,,,American,,TheByronCraig,,0,@AmericanAir what's the status of flights for Tuesday out of Dallas??,,2015-02-22 20:41:26 -0800,Dallas | Los Angeles,Central Time (US & Canada)
569718484151750656,negative,1.0,Cancelled Flight,0.6753,American,,nickcunningham1,,0,"@AmericanAir Hey you Cancelled Flightled my flight, and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service?",,2015-02-22 20:40:46 -0800,Washington D.C.,
569718465034096640,negative,1.0,Customer Service Issue,0.6795,American,,brooklynbrood,,0,"@AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted,  4 hrs so far waiting for call back. What should we do? Need to get to nyc","[40.67072447, -73.97727422]",2015-02-22 20:40:41 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
569718461217308673,negative,1.0,Customer Service Issue,0.6965,American,,MeganStephens74,,0,"@AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful.",,2015-02-22 20:40:40 -0800,"Philadelphia, PA",Atlantic Time (Canada)
569718410944188417,negative,1.0,Can't Tell,1.0,American,,Nutz_80,,0,@AmericanAir by far the best example of the worst company @Cowboycerrone,,2015-02-22 20:40:28 -0800,,
569718285060706304,negative,1.0,Can't Tell,0.6684,American,,MeganStephens74,,0,"@AmericanAir @USAirways cost me a day of vacation ($350 hotel stay), day of dog boarding, and a day of airport parking.",,2015-02-22 20:39:58 -0800,"Philadelphia, PA",Atlantic Time (Canada)
569718162595426304,positive,1.0,,,American,,mosdefmikey,,0,@AmericanAir Got my bags this morning! Thanks!,"[24.55401318, -81.80300774]",2015-02-22 20:39:29 -0800,"st paul, minnesota",
569717866611630081,positive,1.0,,,American,,the_Dyp,,0,"@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!",,2015-02-22 20:38:18 -0800,"Madison, WI",Central Time (US & Canada)
569717739113320448,negative,1.0,Flight Attendant Complaints,0.6646,American,,MeganStephens74,,0,@AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else,,2015-02-22 20:37:48 -0800,"Philadelphia, PA",Atlantic Time (Canada)
569717632993263616,negative,1.0,Customer Service Issue,0.6809999999999999,American,,Taylorgnomey,,0,@AmericanAir I'm home &amp; only 9hr Late Flight.  No thanks to your service centre - their plan involved 4 flight legs all across NA and 2 full days..,,2015-02-22 20:37:23 -0800,,
569717605277130752,negative,1.0,Lost Luggage,1.0,American,,mjsorci,,0,@AmericanAir thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's?,,2015-02-22 20:37:16 -0800,,
569717037464838144,positive,1.0,,,American,,PhilHagen,,0,@AmericanAir ok no worries. Thanks for the straight story. It's appreciated.,"[33.94207019, -118.39427775]",2015-02-22 20:35:01 -0800,"Lewes, DE, USA",Eastern Time (US & Canada)
569716576850731008,neutral,0.3455,,0.0,American,,roblasvegas,,0,@AmericanAir Thank you for the response.  When I book I've tried my AA number and my US Airways number and each time it doesn't pick it up,,2015-02-22 20:33:11 -0800,Las Vegas,Pacific Time (US & Canada)
569716270184173568,negative,1.0,Late Flight,0.3745,American,,MeganStephens74,,0,@AmericanAir to my destination. After waiting 2 hours and missing our second flight with them. Our #luggage made the flight though...,,2015-02-22 20:31:58 -0800,"Philadelphia, PA",Atlantic Time (Canada)
569715908664430593,neutral,1.0,,,American,,TheByronCraig,,0,@AmericanAir flights out of Dallas on Tuesday are not going to be Cancelled Flightled correct?,,2015-02-22 20:30:32 -0800,Dallas | Los Angeles,Central Time (US & Canada)
569715860241129472,negative,1.0,Lost Luggage,1.0,American,,pet1713,,0,@AmericanAir that luggage you forgot...#mia.....he just won an oscar😄💝💝💝,"[30.0555099, -95.165959]",2015-02-22 20:30:20 -0800,Houston TX,Eastern Time (US & Canada)
569715802703859712,negative,1.0,Flight Attendant Complaints,0.6287,American,,MeganStephens74,,0,@AmericanAir cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get...,,2015-02-22 20:30:06 -0800,"Philadelphia, PA",Atlantic Time (Canada)
569715539821654017,negative,1.0,Can't Tell,0.6636,American,,ScoJo262,,0,"@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou",,2015-02-22 20:29:04 -0800,,Eastern Time (US & Canada)
569715419851796482,neutral,1.0,,,American,,joeyquart,,0,@AmericanAir flight number #2386,,2015-02-22 20:28:35 -0800,Buda Texas,Central Time (US & Canada)
569715341259104256,neutral,0.6826,,0.0,American,,judya25,,0,@AmericanAir it looks like a mistake,,2015-02-22 20:28:16 -0800,,
569715074505420802,negative,1.0,Lost Luggage,1.0,American,,LanaFBernstein,,0,@AmericanAir lost @LeslieWolfson luggage on flight yesterday morning #Miami to #NewYork #LGA no response and no luggage more than 37 hrs ltr,,2015-02-22 20:27:13 -0800,,Eastern Time (US & Canada)
569715065202577408,positive,0.7014,,,American,,marystanforddc,,0,@AmericanAir wow that's helpful.,,2015-02-22 20:27:10 -0800,,Quito
569715059385114624,neutral,0.6708,,0.0,American,,lexdangelo,,0,@AmericanAir at the gate when I get off the plane?,,2015-02-22 20:27:09 -0800,Boston,Eastern Time (US & Canada)
569714918951391232,neutral,0.6916,,,American,,TacoDangerous,,0,@AmericanAir can you take care @Cowboycerrone please.  Thanks,,2015-02-22 20:26:36 -0800,"Two Guns, Arizona",Central Time (US & Canada)
569714842405249024,positive,0.7125,,,American,,nlrphoto,,0,“@AmericanAir: @nlrphoto Those are very beautiful photos!” Thx! Would marketing dept be interested in buying?,,2015-02-22 20:26:17 -0800,,
569714755109294080,neutral,0.6727,,,American,,KellyOlexa,,0,@AmericanAir no worries you're swamped I know just dmd back THANK U,,2015-02-22 20:25:57 -0800,"Chicago, IL",Central Time (US & Canada)
569714439517138944,positive,1.0,,,American,,joeyquart,,0,@AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass,,2015-02-22 20:24:41 -0800,Buda Texas,Central Time (US & Canada)
569714383971966976,negative,1.0,Customer Service Issue,1.0,American,,BobTheBruin,,0,"@AmericanAir By ""answering as fast as they can"", you mean hanging up on every call?",,2015-02-22 20:24:28 -0800,,
569714230842302464,negative,1.0,Customer Service Issue,0.7023,American,,clara_ennist,,0,@AmericanAir but at least your automated message gives me info about your merger w/ @USAirways. Another airline I know to avoid.,,2015-02-22 20:23:52 -0800,"Arlington, VA",
569714003653431296,neutral,0.6719,,0.0,American,,TinaHovsepian,,0,@AmericanAir done. I hope you can offer something.,,2015-02-22 20:22:57 -0800,North Hollywood,
569713890138963968,negative,1.0,Late Flight,0.6409,American,,clara_ennist,,0,"@AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta",,2015-02-22 20:22:30 -0800,"Arlington, VA",
569713719124602880,negative,1.0,Customer Service Issue,0.6574,American,,KarineDelage,,1,@AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE 😤#ANGRY,"[43.6950263, -79.3457844]",2015-02-22 20:21:50 -0800,"Toronto,Montreal,L.A,NY",Quito
569713615047168000,negative,1.0,Can't Tell,0.3471,American,,jcarney6,,0,@AmericanAir why don't you take care of @Cowboycerrone flight screw ups,,2015-02-22 20:21:25 -0800,"Sarasota, FL",
569713244320837633,negative,1.0,Customer Service Issue,0.7156,American,,tryingitout1357,,0,@AmericanAir wht n 👎 experience w/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.?,,2015-02-22 20:19:56 -0800,,Alaska
569712291857485824,negative,1.0,Cancelled Flight,0.6407,American,,MicMontgomery,,0,@AmericanAir Any info for Cancelled Flightled flight 1046 tomorrow morning out of DFW? Can't get calls through to speak with anyone.,,2015-02-22 20:16:09 -0800,"Kansas City, MO",Eastern Time (US & Canada)
569711923148689408,negative,1.0,Can't Tell,1.0,American,,bjwellington,,0,@AmericanAir ticks me off.,"[21.32879526, -157.91846558]",2015-02-22 20:14:41 -0800,"Sac City, IA",Central Time (US & Canada)
569711436781322241,neutral,0.6799,,0.0,American,,fverver,,0,@AmericanAir  my fly is 1579  if do you have some news,,2015-02-22 20:12:45 -0800,Leon. De los aldamas,Central Time (US & Canada)
569711253490409473,negative,0.68,Customer Service Issue,0.68,American,,ThatLittleAnt,,2,“@AmericanAir Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already #customerservice,,2015-02-22 20:12:02 -0800,"New Haven, CT",Eastern Time (US & Canada)
569710876682366977,negative,1.0,Can't Tell,1.0,American,,ShaneHoover,,0,"@AmericanAir today, after 6 yrs., no longer my preferred airline.",,2015-02-22 20:10:32 -0800,Chicago,
569710446112067584,negative,0.6688,Late Flight,0.6688,American,,georgetietjen,,0,"@AmericanAir Thanks. Two hours to go inflight, then hotel.  Hang in there with all the DFW travel delays AA team.",,2015-02-22 20:08:49 -0800,,
569710119216422912,negative,1.0,Customer Service Issue,1.0,American,,C2Next,,1,"@AmericanAir - Appreciate your system is busy but when I call, having your automated system hang up on me is not helpful.",,2015-02-22 20:07:31 -0800,"St. Louis, Mo",Central Time (US & Canada)
569709973963468801,negative,1.0,Cancelled Flight,1.0,American,,LaurenCSands,,0,"@AmericanAir next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in",,2015-02-22 20:06:57 -0800,,Central Time (US & Canada)
569709793000210432,negative,0.6748,Customer Service Issue,0.3521,American,,darcisays,,0,"@AmericanAir Nope, I have not been rebooked.",,2015-02-22 20:06:14 -0800,Wherevers not gonna get me hit,
569709666625675264,neutral,0.6642,,0.0,American,,luisperez27,,0,@AmericanAir online flight notification is down.,,2015-02-22 20:05:43 -0800,"Dallas, Texas",
569709552721141764,negative,1.0,Flight Booking Problems,0.3406,American,,PDQuigley,,0,@AmericanAir - I am Platinum.  I am flying USAir and they have stranded me in CLT.  Not answering phones. Did not rebook me.  Please help?,,2015-02-22 20:05:16 -0800,"Washington, D.C.",
569708886518849536,negative,1.0,Customer Service Issue,1.0,American,,Conor_McCormack,,0,@AmericanAir is AA951 to São Paulo taking off today? Your colleagues won't tell us any thing,,2015-02-22 20:02:37 -0800,,
569708573762023424,neutral,1.0,,,American,,luisperez27,,0,"@AmericanAir flight 1388 tomorrow 5:15 am, status please, thanks",,2015-02-22 20:01:23 -0800,"Dallas, Texas",
569708269943418880,negative,1.0,Customer Service Issue,1.0,American,,FrankoBlanco,,0,@AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines,,2015-02-22 20:00:10 -0800,South Florida ,
569707409985445889,positive,0.6709999999999999,,0.0,American,,georgetietjen,,0,@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.,,2015-02-22 19:56:45 -0800,,
569706873525391360,negative,1.0,Late Flight,0.7059,American,,monumentsinking,,0,.@AmericanAir Flight 654 Delayed / Flight 409 You sold my seat / flight 0671 strand me in PHX for three hours. Thanks for the memories 😡😤😖😲😩,,2015-02-22 19:54:37 -0800,PDX JFK SFO BDL,Pacific Time (US & Canada)
569706809126055936,negative,1.0,Bad Flight,0.6852,American,,JoeMcMullenJr,,0,"@AmericanAir I paid extra $ for my seat &amp; the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen",,2015-02-22 19:54:22 -0800,MA,Eastern Time (US & Canada)
569706793531629570,negative,1.0,Flight Attendant Complaints,1.0,American,,alxmdavis,,0,@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling,,2015-02-22 19:54:18 -0800,Montgomery Al,
569706754025660417,negative,1.0,Customer Service Issue,0.3539,American,,squishtine,,0,"@AmericanAir Yes. However, the seats they assign us that day are never together. I just want to sit with my husband! Why is that impossible?",,2015-02-22 19:54:09 -0800,,
569706627667853312,neutral,1.0,,,American,,farfalla818,,0,@AmericanAir any luck?,,2015-02-22 19:53:39 -0800,"Plano, Texas",
569705524138090496,neutral,0.6735,,0.0,American,,fromtheleftseat,,0,@AmericanAir Group Cancelled Flights close to a thousand #flights Monday http://t.co/v1RADYKEP2,,2015-02-22 19:49:16 -0800,Phoenix AZ,Arizona
569705276481282048,negative,0.6405,Customer Service Issue,0.3306,American,,watlouismykilla,,0,@AmericanAir it's been almost 3 days and it's still frozen. Thanks doll 😘😑,,2015-02-22 19:48:17 -0800,Instagram: @rad_mika,Eastern Time (US & Canada)
569704597922557952,negative,1.0,longlines,0.6531,American,,zinnian0,,0,@americanair line of 100+ people to rebook at MIA now. Virtual hold on rebook line just hangs up during call back. http://t.co/Upaz1eF3Dl,"[25.7977857, -80.2809721]",2015-02-22 19:45:35 -0800,,Atlantic Time (Canada)
569704388106719232,negative,1.0,Cancelled Flight,1.0,American,,pdubs411,,0,@AmericanAir found out my flight tomorrow was Cancelled Flightled &amp; got in the queue for a callback 3.5 hours ago…still nothing. Can I get rebooked??,,2015-02-22 19:44:45 -0800,,Atlantic Time (Canada)
569704220472913920,neutral,1.0,,,American,,luisperez27,,0,"@AmericanAir looking for status of flight 1388 schedule for 5:15 am tomorrow morning, thank you",,2015-02-22 19:44:05 -0800,"Dallas, Texas",
569704219315318784,negative,1.0,Customer Service Issue,1.0,American,,cbratch67,,1,@AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it..,,2015-02-22 19:44:05 -0800,,
569704164743376896,negative,0.6945,Customer Service Issue,0.6945,American,,joerago,,0,"@AmericanAir Yes, but should be able to get a push notification via the app if I’m logged in and on a trip. Email/text is so 2010 😥.",,2015-02-22 19:43:52 -0800,"Chicago, IL",Central Time (US & Canada)
569703866997952512,negative,0.6556,Can't Tell,0.6556,American,,TGDBandit,,0,@AmericanAir @Cowboycerrone  ratchet airway!. ......,,2015-02-22 19:42:41 -0800,,
569703802783145984,negative,0.6488,Customer Service Issue,0.6488,American,,jwat1107,,0,@AmericanAir How do I check? Reservation for Joe Watson and Kelsey Jennings. We were on hold for 2 hours. Waiting for call back now. ETA?,,2015-02-22 19:42:25 -0800,tejas,Central Time (US & Canada)
569703641096933377,negative,1.0,Customer Service Issue,1.0,American,,JesseSheriff,,0,"@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail",,2015-02-22 19:41:47 -0800,West Palm Beach,Eastern Time (US & Canada)
569703616426045441,negative,0.6169,Cancelled Flight,0.6169,American,,taraaleung,,0,@AmericanAir My flight tomorrow from SLC to DFW AA304 Cancelled Flighted. Can you help me get there?,,2015-02-22 19:41:41 -0800,"Salt Lake City, USA",
569703417628770304,negative,1.0,Lost Luggage,1.0,American,,GMFujarski,,0,@AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet.,,2015-02-22 19:40:53 -0800,,
569703263467126784,negative,1.0,Can't Tell,0.6322,American,,Matt_Fiorello,,0,@AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!!,,2015-02-22 19:40:17 -0800,,Quito
569702549491752960,negative,1.0,Cancelled Flight,0.6955,American,,rmaurer68,,0,@AmericanAir have been waiting for a call back for over two hours jan to die tomorrow at 6am Cancelled Flightled what are my options?,,2015-02-22 19:37:27 -0800,,
569701848476745728,neutral,0.7023,,,American,,quadbaconHD,,0,"@AmericanAir I already landed! But, if you still care it was 1891. Thanks for the help though!, do you k ow what caused the failure?","[30.2772503, -81.38732586]",2015-02-22 19:34:39 -0800,"Jacksonville Beach, Florida ",Central Time (US & Canada)
569701794567163905,negative,1.0,longlines,1.0,American,,ChrisAgius13,,0,@AmericanAir one staff on desk. Now been queuing for over an hr.,"[32.89840957, -97.04456259]",2015-02-22 19:34:27 -0800,"Melbourne, Australia",
569701646445326336,neutral,1.0,,,American,,farfalla818,,0,@AmericanAir anything you can do?,,2015-02-22 19:33:51 -0800,"Plano, Texas",
569701550039429121,negative,1.0,Customer Service Issue,1.0,American,,TheJoshAbides,,0,"@AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!",,2015-02-22 19:33:28 -0800,New York City,Eastern Time (US & Canada)
569701210120450049,negative,1.0,Customer Service Issue,0.7168,American,,TheJoshAbides,,0,@AmericanAir on top of that my online record was unavailable as well and then couldn't get anyone on the phone.,,2015-02-22 19:32:07 -0800,New York City,Eastern Time (US & Canada)
569701189199089664,negative,1.0,Customer Service Issue,1.0,American,,JesseSheriff,,0,@AmericanAir My ex-boyfriend picks up my calls more than you do! #Cancelled Flightedflight #nocustomerservice #americanairlines #FAIL,,2015-02-22 19:32:02 -0800,West Palm Beach,Eastern Time (US & Canada)
569701122899775488,negative,0.6533,Bad Flight,0.6533,American,,fuzzygoats,,0,"@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http://t.co/hcNN0wXQQr",,2015-02-22 19:31:46 -0800,Tucson,Arizona
569700953164615681,negative,1.0,Can't Tell,0.3861,American,,cjdjpdx,,0,@AmericanAir why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time?,,2015-02-22 19:31:06 -0800,"Portland, Orygun",America/Los_Angeles
569700922248581121,positive,0.6687,,0.0,American,,danielaud,,0,@AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude  🇺🇸✈️,,2015-02-22 19:30:59 -0800,Indianapolis,Eastern Time (US & Canada)
569700785824669696,positive,0.7007,,,American,,jwein7,,0,@AmericanAir #AmericanView Sweet Home Chicago http://t.co/J6icLV8DTs,,2015-02-22 19:30:26 -0800,Windy City,Central Time (US & Canada)
569700696624246785,positive,1.0,,,American,,JessieDax,,0,"@AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks",,2015-02-22 19:30:05 -0800,,Eastern Time (US & Canada)
569700635152494592,negative,1.0,Customer Service Issue,0.35100000000000003,American,,cjdjpdx,,0,@AmericanAir @ti2469 oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable,,2015-02-22 19:29:50 -0800,"Portland, Orygun",America/Los_Angeles
569700397884928000,negative,1.0,Can't Tell,1.0,American,,ra1der7581,,0,@AmericanAir wow @AmericanAir still screw n stuff up,,2015-02-22 19:28:54 -0800,"Albuquerque,New Mexico ",America/Boise
569700252321755137,negative,1.0,Customer Service Issue,1.0,American,,Jakews82,,0,@AmericanAir I just checked the app and it said my flight had been moved back a day? No explanations why. No answer on the 800 number.,,2015-02-22 19:28:19 -0800,Omaha ,
569700244050440192,negative,1.0,Customer Service Issue,0.3663,American,,Africanbeauteee,,0,@AmericanAir employees are racist!!!!!,,2015-02-22 19:28:17 -0800,,Quito
569700071484338177,negative,1.0,Customer Service Issue,1.0,American,,MikeThomas_Says,,0,"@AmericanAir this is pathetic customer service. Why have bag tags, barcodes and computers if your response is, ""not yet located""?",,2015-02-22 19:27:36 -0800,DC,
569699607707398146,negative,1.0,Cancelled Flight,1.0,American,,YeahSaidThat,,0,"@AmericanAir i hope it takes you 6 hours to get home when it should take 20. my flight was Cancelled Flightled because they ""couldn't staff the plane""",,2015-02-22 19:25:45 -0800,,
569699455919726593,negative,1.0,Customer Service Issue,1.0,American,,JanssenMA,,0,@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!,,2015-02-22 19:25:09 -0800,,
569699437901000706,negative,0.6579,Customer Service Issue,0.3421,American,,dgoot,,0,@AmericanAir not yet. I'm next in the terminal a customer service area.,,2015-02-22 19:25:05 -0800,"Boston, MA",Mountain Time (US & Canada)
569699154965827584,negative,0.6765,Flight Booking Problems,0.6765,American,,kathyjazztx,,0,"@AmericanAir and it gets better...other passengers rebooked direct on other airlines. #whereisthelove 
#whybeAAFF?",,2015-02-22 19:23:57 -0800,,
569699091367665664,negative,1.0,Cancelled Flight,0.6858,American,,RachelMader2,,0,"@AmericanAir I need to speak to a REAL PERSON. My flight was Cancelled Flightled with no explanation, and I've been on hold for more than 3 hours.",,2015-02-22 19:23:42 -0800,,
569698963428925440,negative,1.0,Can't Tell,1.0,American,,davon_a,,0,@AmericanAir you have let me down. Seriously. #unhappycustomer,,2015-02-22 19:23:12 -0800,New York City,Santiago
569698856037789696,negative,1.0,Bad Flight,0.3488,American,,JanssenMA,,0,@AmericanAir @DuaneNClark  ever think about being prepared and bringing in more people? Does anyone have any business sense at AA?,,2015-02-22 19:22:46 -0800,,
569698811708370944,negative,1.0,Customer Service Issue,1.0,American,,cjelinjr,,0,@AmericanAir why do I have to wait for 2 hours to talk to someone when you changed my flight?,,2015-02-22 19:22:35 -0800,,Central Time (US & Canada)
569698519742861312,negative,1.0,Flight Attendant Complaints,0.6719,American,,jkhoey,,0,@AmericanAir due to gate agents I missed my connecting flight to Mexico City...not a happy customer AA- let's correct this,,2015-02-22 19:21:26 -0800,"New York, NY",Eastern Time (US & Canada)
569698461911683073,neutral,1.0,,,American,,JulianaSheldon,,0,@AmericanAir she doesn't have Twitter.,,2015-02-22 19:21:12 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569698217614544897,negative,1.0,longlines,0.3521,American,,morboywnder,,0,@AmericanAir at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess.,,2015-02-22 19:20:14 -0800,,
569698145703043072,negative,1.0,Flight Attendant Complaints,1.0,American,,ChaimOsina,,0,"@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer",,2015-02-22 19:19:57 -0800,"Chicago, IL",Central Time (US & Canada)
569697809017864193,negative,1.0,Late Flight,0.6636,American,,ChrisAgius13,,0,"@AmericanAir seriously, I do not want to wait 24 hours for a flight when I have to prepare for a family funeral.","[32.89873575, -97.04452633]",2015-02-22 19:18:36 -0800,"Melbourne, Australia",
569697735177170945,negative,1.0,Flight Attendant Complaints,0.6920000000000001,American,,wadekoehler,,0,"@AmericanAir your gate agents at DFW gate B16 are pathetic tonight.  Terrible communication, stories changing and apathetic",,2015-02-22 19:18:19 -0800,"Bloomington, IL",Central Time (US & Canada)
569697701098602497,negative,1.0,Lost Luggage,1.0,American,,JamieCarlsbad,,0,@AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized  breeze! http://t.co/uOARyQ98PU,,2015-02-22 19:18:11 -0800,"Carlsbad, So Cal from Hawaii",Pacific Time (US & Canada)
569697188508348416,neutral,0.6784,,0.0,American,,JonKohler,,0,"@AmericanAir yea no worries. I'm just going home to Denver. Not your fault, weather sucks bad.",,2015-02-22 19:16:08 -0800,"Denver, CO",Eastern Time (US & Canada)
569696864091697152,negative,1.0,Flight Booking Problems,1.0,American,,clado225,,0,@AmericanAir I've been tryin to use my voucher to book a flight the last 2days. Lines are busy. Plse help me?The flight may go up.,,2015-02-22 19:14:51 -0800,,
569696824061235200,positive,0.6945,,,American,,TimMoore,,0,"@AmericanAir Yes, thanks for checking. Very cramped, but got on &amp; made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD",,2015-02-22 19:14:41 -0800,New York | Hong Kong ,Eastern Time (US & Canada)
569696793652371456,negative,1.0,Can't Tell,1.0,American,,Africanbeauteee,,0,@AmericanAir  is the worst airline to ever travel with!!!! The worst!! They're equivalent to DIRT!!!!!!,,2015-02-22 19:14:34 -0800,,Quito
569696449111461888,positive,1.0,,,American,,SmokeAdMirrors,,0,@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!,,2015-02-22 19:13:12 -0800,New York City,Atlantic Time (Canada)
569696080121569280,negative,1.0,Flight Attendant Complaints,0.3765,American,,joedizzle,,0,@AmericanAir pretty bad at #DFW no updates two flights behind doors open breeze no America airlines workers http://t.co/6MBK79mdnW,,2015-02-22 19:11:44 -0800,Windermere (seattle),
569696039914971136,positive,1.0,,,American,,joymfreeman,,0,@AmericanAir Great - thank you.,"[30.33730037, -97.74637026]",2015-02-22 19:11:35 -0800,"Austin, Texas",Central Time (US & Canada)
569695998894673920,negative,1.0,Cancelled Flight,0.3726,American,,tomrquicksell,,0,@AmericanAir yes and the auto rebook confirmed an outbound that departs after the return flight.  # fire the software programmers,,2015-02-22 19:11:25 -0800,"Tampa, Fl",Eastern Time (US & Canada)
569695794598531072,negative,1.0,Customer Service Issue,1.0,American,,droqen,,0,@AmericanAir I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support?,,2015-02-22 19:10:36 -0800,,Eastern Time (US & Canada)
569695357858238464,negative,1.0,Cancelled Flight,0.3615,American,,c_cgottlieb,,0,@AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?,,2015-02-22 19:08:52 -0800,"Washington, DC",Atlantic Time (Canada)
569695286907551745,negative,1.0,Can't Tell,0.6637,American,,RationalCrusadr,,0,@AmericanAir @USAirways how can you have no food on a 4 hour flight 528 from Columbus to Phoenix? Starving and Pissed off. Can't eat Go Go!,,2015-02-22 19:08:35 -0800,"Chicago, Mumbai",
569695048889028608,negative,1.0,Flight Booking Problems,0.7078,American,,hovy5019,,0,"@AmericanAir jal and cathay pacific so no, I can't do it online.",,2015-02-22 19:07:38 -0800,,
569694591290646529,neutral,1.0,,,American,,jdcardinal,,0,@AmericanAir what is the status of flight 1675 tomorrow,,2015-02-22 19:05:49 -0800,,
569694483769659392,negative,1.0,Customer Service Issue,0.6709999999999999,American,,RBraceySherman,,0,@AmericanAir 4828 but I just missed it because no one is at the gate to marshall us in so now I have to rent a car &amp; drive 5 hrs. So thanks.,,2015-02-22 19:05:23 -0800,Ithaca til May 2015,Pacific Time (US & Canada)
569693838329180160,negative,1.0,Flight Attendant Complaints,1.0,American,,cloop87,,0,@AmericanAir The pilot told us they would release bags as well as offer hotel vouchers. Neither happened.,,2015-02-22 19:02:50 -0800,"New York, NY",Eastern Time (US & Canada)
569693808914522113,negative,1.0,Lost Luggage,0.6916,American,,cloop87,,0,@AmericanAir my understanding is they were able and did for many other flights but chose not to for this one.,,2015-02-22 19:02:43 -0800,"New York, NY",Eastern Time (US & Canada)
569693767831146497,negative,1.0,Late Flight,1.0,American,,claireh___,,0,@AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed!,,2015-02-22 19:02:33 -0800,,Eastern Time (US & Canada)
569693713087082497,negative,0.6666,Can't Tell,0.3355,American,,jkhoey,,0,@AmericanAir 37 minutes??????,,2015-02-22 19:02:20 -0800,"New York, NY",Eastern Time (US & Canada)
569693664433156096,negative,1.0,Flight Booking Problems,1.0,American,,gregnbev,,0,@AmericanAir  having trouble getting rebooked,,2015-02-22 19:02:08 -0800,"midlothian, tx",
569693592597323776,negative,0.6649,Lost Luggage,0.6649,American,,KerithBurke,,0,"@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard ""your bag has not been located."" 😩",,2015-02-22 19:01:51 -0800,SNY in NYC.,Eastern Time (US & Canada)
569693551589756928,negative,0.7007,Late Flight,0.7007,American,,gregarnette,,0,@AmericanAir AA45 ... JFK to LAS.,,2015-02-22 19:01:41 -0800,Boston,Eastern Time (US & Canada)
569693300120113152,negative,1.0,Customer Service Issue,1.0,American,,planedoc71,,0,@AmericanAir I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple,,2015-02-22 19:00:41 -0800,,
569692982955237377,negative,1.0,Cancelled Flight,0.698,American,,andresfreyesp,,0,"@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?",,2015-02-22 18:59:26 -0800,,Canberra
569692788968845312,negative,1.0,Cancelled Flight,0.6596,American,,MicMontgomery,,0,@AmericanAir Need to go frm TPA to MCI tmrw &amp; my connection thru DFW is Cancelled Flightled. Can u connect me thru a diff city? Been on hold for 2 hrs,,2015-02-22 18:58:39 -0800,"Kansas City, MO",Eastern Time (US & Canada)
569692664720797696,negative,0.7059,Customer Service Issue,0.3824,American,,TwinkleChar,,0,@americanair Any hints to get through to and stay connected with you to rearrange weather reLate Flightd Cancelled Flights? Hours in now w/nothing.,,2015-02-22 18:58:10 -0800,Mind Tripping,Central Time (US & Canada)
569692610543005697,negative,1.0,Late Flight,0.6892,American,,jkhoey,,0,@AmericanAir no gate agent after 30 minutes to let us off the plane???? WTW / grounds crew is here / hope you're ready to cover my delay,,2015-02-22 18:57:57 -0800,"New York, NY",Eastern Time (US & Canada)
569692299539517441,negative,1.0,Customer Service Issue,0.6783,American,,c_cgottlieb,,0,@AmericanAir You can't even get someone on the phone. Great story for the media.,,2015-02-22 18:56:43 -0800,"Washington, DC",Atlantic Time (Canada)
569692168165527552,negative,1.0,Late Flight,0.3476,American,,JasonPeppel,,0,"“@AmericanAir:  ""Jason, you'll end up missing your connection. Please see our DFW agents for assistance.” Nope! Hasn't taken off yet, still!",,2015-02-22 18:56:11 -0800,,
569692064511692801,negative,1.0,Late Flight,1.0,American,,mbranch909,,0,@AmericanAir finally made it to chicago - 13 hours Late Flight.  Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye.,,2015-02-22 18:55:47 -0800,,
569692012456181760,negative,1.0,Customer Service Issue,0.7014,American,,c_cgottlieb,,0,@AmericanAir instead of putting the burden on your customers do the right thing and get more gate agents.,,2015-02-22 18:55:34 -0800,"Washington, DC",Atlantic Time (Canada)
569691858365915136,negative,1.0,Late Flight,0.7031,American,,friedrice4break,,0,@AmericanAir guys 5350 in dfw  stuck at the gate for half an hour.  Do we pull the slide or what?,,2015-02-22 18:54:58 -0800,,
569691772000931840,negative,1.0,Late Flight,1.0,American,,sierrasalles,,0,@AmericanAir plz kys I have been sitting in this plane for an hour I want to leave,"[39.85437802, -104.67127565]",2015-02-22 18:54:37 -0800,✨,Arizona
569691680661762049,negative,1.0,Bad Flight,0.3627,American,,agoldenbrown,,0,@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business,,2015-02-22 18:54:15 -0800,NYCATL,Eastern Time (US & Canada)
569691648579338240,negative,1.0,Cancelled Flight,1.0,American,,c_cgottlieb,,0,@AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious.,,2015-02-22 18:54:08 -0800,"Washington, DC",Atlantic Time (Canada)
569691609404706817,negative,0.6705,Customer Service Issue,0.6705,American,,jessicaclaire,,0,@americanair I finally got someone on the phone so no worries!,,2015-02-22 18:53:58 -0800,California,Pacific Time (US & Canada)
569691574625415168,negative,1.0,Customer Service Issue,1.0,American,,cbratch67,,0,@AmericanAir it that you say is going to help us? Give me a number to call that isn't a recording w a 2 hour wait time!,,2015-02-22 18:53:50 -0800,,
569691533101780992,negative,0.6111,Can't Tell,0.3259,American,,jkhoey,,0,@AmericanAir ok. Pilots are looking for agents  - they jumped out / FLT 5350 #DFW / this is crazy,,2015-02-22 18:53:40 -0800,"New York, NY",Eastern Time (US & Canada)
569691521454223361,negative,1.0,Flight Booking Problems,0.6604,American,,cjdjpdx,,0,@AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel,,2015-02-22 18:53:37 -0800,"Portland, Orygun",America/Los_Angeles
569691389958553600,negative,1.0,Lost Luggage,1.0,American,,cbratch67,,0,@AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is,,2015-02-22 18:53:06 -0800,,
569691155606183937,negative,1.0,Can't Tell,1.0,American,,agoldenbrown,,0,@AmericanAir you all should really be ashamed. The entire business class cabin is empty and almost all of first class...,,2015-02-22 18:52:10 -0800,NYCATL,Eastern Time (US & Canada)
569691100090273792,negative,1.0,Bad Flight,0.3593,American,,cbratch67,,0,@AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days,,2015-02-22 18:51:57 -0800,,
569691079471050752,negative,1.0,Cancelled Flight,1.0,American,,zehentbauer,,0,"@AmericanAir just Cancelled Flightled my 7 am flight tomorrow with out informing me at all today, then booked one in 2 days, and no customer service",,2015-02-22 18:51:52 -0800,,
569691049116839936,negative,0.6337,Cancelled Flight,0.6337,American,,0veranalyser,,0,"@AmericanAir Thanks - I note some, but not all, flights are Cancelled Flightled - are only some aircraft/runways working out of DFW today/tomorrow?",,2015-02-22 18:51:45 -0800,,Perth
569690711026573312,negative,1.0,Late Flight,0.659,American,,fpinell,,0,@AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry..,,2015-02-22 18:50:24 -0800,Santo Domingo ,La Paz
569690693888663552,negative,1.0,Flight Booking Problems,0.6819,American,,cbratch67,,0,@AmericanAir we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby.,,2015-02-22 18:50:20 -0800,,
569690664029462529,negative,1.0,Customer Service Issue,1.0,American,,kaps12,,0,@AmericanAir they don't even give an option to hold.. Just say lines are busy Plz try Late Flightr,,2015-02-22 18:50:13 -0800,,
569690603547697152,negative,1.0,Customer Service Issue,0.6619,American,,agoldenbrown,,0,@AmericanAir i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever,,2015-02-22 18:49:58 -0800,NYCATL,Eastern Time (US & Canada)
569690433996984320,negative,1.0,Late Flight,0.6776,American,,fpinell,,0,"@AmericanAir The delay is nothing but the personnel being so combative up to the point of saying ""what's the hury,  the plane is not leaving",,2015-02-22 18:49:18 -0800,Santo Domingo ,La Paz
569690347183480832,negative,1.0,Lost Luggage,1.0,American,,RachaelKasper,,0,@AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight?,,2015-02-22 18:48:57 -0800,,
569690272830922752,negative,1.0,Late Flight,0.6769,American,,poolinenaidoo,,0,@AmericanAir would have been nice if the agents were at the very least courteous since the delay was AA's fault,,2015-02-22 18:48:40 -0800,"Kitchen, office or on the road",Central Time (US & Canada)
569690252450799616,neutral,1.0,,,American,,TrueNugget,,0,@AmericanAir Your logo looks like 3D glasses.,,2015-02-22 18:48:35 -0800,"Jackson County, Oregon",Tijuana
569690131235340288,negative,1.0,Customer Service Issue,1.0,American,,Lioninflorida,,0,@AmericanAir no private msg me and will provide details...u really need customer svc training for your staff,,2015-02-22 18:48:06 -0800,"Fort Myers, Florida",Eastern Time (US & Canada)
569689983969202180,negative,0.3702,Flight Attendant Complaints,0.3702,American,,jkhoey,,0,@AmericanAir and let FLT 2350 know I'm coming / gate crew have yet to arrive to let us off FLT 5350 #DFW,,2015-02-22 18:47:31 -0800,"New York, NY",Eastern Time (US & Canada)
569689826221363201,negative,1.0,Customer Service Issue,1.0,American,,fpinell,,0,@AmericanAir you guys should really improve the service experience with your on site personnel. This has been one of the worst experiences.,,2015-02-22 18:46:53 -0800,Santo Domingo ,La Paz
569689784517402625,negative,1.0,Customer Service Issue,1.0,American,,cjdjpdx,,0,@AmericanAir @Expedia are killing me. Over 3 hours to get NO human to help me.,,2015-02-22 18:46:43 -0800,"Portland, Orygun",America/Los_Angeles
569689370988408832,negative,1.0,Customer Service Issue,1.0,American,,c_cgottlieb,,0,@AmericanAir 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people.,,2015-02-22 18:45:05 -0800,"Washington, DC",Atlantic Time (Canada)
569689239136423936,negative,1.0,Cancelled Flight,0.6661,American,,BMichael319,,0,"@AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding.",,2015-02-22 18:44:33 -0800,"Behind you, look again.",Indiana (East)
569689221658775553,positive,1.0,,,American,,ljhillmanphotos,,0,@AmericanAir #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43,,2015-02-22 18:44:29 -0800,USA,Quito
569688901922615296,negative,1.0,Cancelled Flight,0.6838,American,,jstefanides,,0,"@AmericanAir thanks for the call on my Cancelled Flightled flight, NOT!  Flight Booking Problems me for Tues no good weather caused me 2 leave early",,2015-02-22 18:43:13 -0800,The Ted Williams Tour,
569688822486847488,negative,1.0,Late Flight,1.0,American,,leozh,,0,"@AmericanAir on plane for JFK-&gt;SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable?","[40.64859599, -73.79426922]",2015-02-22 18:42:54 -0800,"Washington, DC",Eastern Time (US & Canada)
569688822180503552,negative,1.0,Customer Service Issue,1.0,American,,kanewaipmp,,0,@AmericanAir waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS,,2015-02-22 18:42:54 -0800,"Frisco, TX",Central Time (US & Canada)
569688698301784064,negative,1.0,Late Flight,0.6469,American,,friedrice4break,,0,@AmericanAir hey flight 5350 in dfw stuck at gate with no gate agent.  Plane full of people missing connections.,,2015-02-22 18:42:24 -0800,,
569688669100994561,negative,1.0,Can't Tell,0.6668,American,,PiersDenney,,0,@AmericanAir so we've now been driving across DFW for over 90mins. That's half fucking way to Texarkana! #shouldhavedriven,,2015-02-22 18:42:17 -0800,"Kansas City, MO USA",Central Time (US & Canada)
569688392553799680,negative,1.0,Cancelled Flight,1.0,American,,ShpprMktMichael,,0,@AmericanAir can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already?,,2015-02-22 18:41:11 -0800,USA,
569688317412970496,positive,1.0,,,American,,StarkJedi,,0,@AmericanAir thank you for the update!,,2015-02-22 18:40:53 -0800,,
569688245019111425,negative,1.0,Customer Service Issue,1.0,American,,c_cgottlieb,,0,@AmericanAir pathetic service,,2015-02-22 18:40:36 -0800,"Washington, DC",Atlantic Time (Canada)
569688233002401792,neutral,1.0,,,American,,puga203,,0,@AmericanAir Dallas/Fort Worth flight number 5320,,2015-02-22 18:40:33 -0800,,
569688201222160385,negative,1.0,longlines,0.3403,American,,PiersDenney,,0,"@AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!!",,2015-02-22 18:40:26 -0800,"Kansas City, MO USA",Central Time (US & Canada)
569688050386620416,neutral,0.6983,,0.0,American,,jkhoey,,0,@AmericanAir if you could get the gate crew to help us off FLT 5350 that would be great....,,2015-02-22 18:39:50 -0800,"New York, NY",Eastern Time (US & Canada)
569687606901940226,negative,0.6826,Late Flight,0.3651,American,,aliceliogier,,0,@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed,,2015-02-22 18:38:04 -0800,,Amsterdam
569687399426617344,negative,0.6638,Late Flight,0.3542,American,,joekamal48,,0,@AmericanAir ya but u weren't sitting on the plane.,,2015-02-22 18:37:14 -0800,,
569687343403106304,negative,1.0,Customer Service Issue,1.0,American,,kathyjazztx,,0,@AmericanAir I know you can't control weather but you can control how you treat customers..#shafted,,2015-02-22 18:37:01 -0800,,
569687291007881216,negative,1.0,Customer Service Issue,0.6909,American,,JanssenMA,,0,@AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic &amp; very sad,,2015-02-22 18:36:49 -0800,,
569687163136315392,neutral,1.0,,,American,,rosieblisss,,0,@AmericanAir yes. He's in the next flight,,2015-02-22 18:36:18 -0800,,Eastern Time (US & Canada)
569687056542244864,negative,1.0,Late Flight,1.0,American,,tencents77,,0,@AmericanAir several hrs Late Flight and 140 characters won't do it. Cheers though,,2015-02-22 18:35:53 -0800,"London, UK",Quito
569686478046887937,negative,1.0,Cancelled Flight,0.6528,American,,KingFilson,,0,"@AmericanAir my wife's flight is Cancelled Flightled, told to call. No one answers. How do we book a flight? Help us please",,2015-02-22 18:33:35 -0800,,Central Time (US & Canada)
569686415665025024,negative,1.0,Customer Service Issue,0.6174,American,,SchrierCar,,0,@AmericanAir not in any way that I am happy with or find acceptable.   If I could speak to a human maybe that would happen,,2015-02-22 18:33:20 -0800,,
569686401735745536,negative,1.0,Cancelled Flight,1.0,American,,TranceInJail,,0,@AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help.,,2015-02-22 18:33:17 -0800,NYC/TX,Central Time (US & Canada)
569686397789057024,neutral,0.638,,0.0,American,,twocrunch,,0,"@AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks!",,2015-02-22 18:33:16 -0800,,
569686372124102656,neutral,1.0,,,American,,FOHeming,,0,@AmericanAir Still looking as we speak.,,2015-02-22 18:33:10 -0800,Left hand seat in flightdeck,London
569686237478572032,negative,0.6438,longlines,0.6438,American,,priscillaguasso,,0,"@AmericanAir we're on AA1401 landed at 8:55pm in Miami, but waiting for a gate. Can someone on your team help us out?!","[25.79939784, -80.27038889]",2015-02-22 18:32:37 -0800,,Eastern Time (US & Canada)
569686145275072512,negative,1.0,Lost Luggage,1.0,American,,bpa76,,0,@AmericanAir - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min???,,2015-02-22 18:32:15 -0800,,
569685890349404160,negative,1.0,Customer Service Issue,1.0,American,,jeffpeters14,,0,"@AmericanAir is there only one call centre? I know it's busy right now, really need to speak to agent not computer",,2015-02-22 18:31:15 -0800,Abbotsford,Arizona
569685644449964032,negative,1.0,Flight Booking Problems,0.6858,American,,planedoc71,,0,@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks,,2015-02-22 18:30:16 -0800,,
569685261518376960,positive,1.0,,,American,,VisualWorshiper,,2,@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (&amp; social media team for customer service),,2015-02-22 18:28:45 -0800,"Dallas Area, Texas",Central Time (US & Canada)
569685165565308928,positive,1.0,,,American,,jkhoey,,0,@AmericanAir I fortunately was not on that flight - just in the same waiting area / impressed w how he handled the stressful situation,,2015-02-22 18:28:22 -0800,"New York, NY",Eastern Time (US & Canada)
569684864141824000,negative,1.0,Customer Service Issue,0.6637,American,,noddingheadgirl,,0,"@AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!",,2015-02-22 18:27:10 -0800,,Eastern Time (US & Canada)
569684820604817408,positive,1.0,,,American,,SmithsAreRare,,0,@AmericanAir thanks to Marie for reFlight Booking Problems me and my friends!!! I'm Cali bound thanks to this sweet angel! #blessed,,2015-02-22 18:27:00 -0800,L-Town,Central Time (US & Canada)
569684565838553088,negative,1.0,Cancelled Flight,1.0,American,,61jr,,0,@AmericanAir their flights into Buffalo as well -- You were the only flight Cancelled Flightled!!!,,2015-02-22 18:25:59 -0800,St. Catharines,
569684433218875392,negative,1.0,Cancelled Flight,0.6668,American,,61jr,,0,"@AmericanAir -- This is after you Cancelled Flightled our flight into Buffalo because of ""weather"" and lied to us and said other airlines Cancelled Flightled",,2015-02-22 18:25:27 -0800,St. Catharines,
569684298107740160,neutral,0.6298,,0.0,American,,61jr,,0,"@AmericanAir know that I could use that for a flight into Canada.  By they time they figured it out, it was too Late Flight to check our bags",,2015-02-22 18:24:55 -0800,St. Catharines,
569683974748033026,negative,1.0,Customer Service Issue,0.6659,American,,kerryonpr,,0,@AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice.,,2015-02-22 18:23:38 -0800,,Alaska
569683921908195328,neutral,1.0,,,American,,txbu20,,0,@AmericanAir its Adolfo Garcia,,2015-02-22 18:23:25 -0800,"waco, texas",
569683872046194688,neutral,1.0,,,American,,Travelingwellfl,,0,"@AmericanAir My friend needs some help on her flt (she's not on Twiiter), can I DM you her info?",,2015-02-22 18:23:13 -0800,"San Diego, CA",Pacific Time (US & Canada)
569683866908286976,negative,0.6741,Cancelled Flight,0.6741,American,,fellps,,0,"@AmericanAir my flight from VCP to JFK was delayed and now it has been Cancelled Flighted, what should i do?",,2015-02-22 18:23:12 -0800,Tem conexao? To aqui entao! ,Brasilia
569683804857745409,positive,1.0,,,American,,darrenrough,,0,@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.,,2015-02-22 18:22:57 -0800,Cambridge MA,Eastern Time (US & Canada)
569683456990580736,negative,1.0,Lost Luggage,1.0,American,,wwkeyboard,,0,"@AmericanAir ""We'll drop off your luggage 24 hours after your flight"" is ridiculous.",,2015-02-22 18:21:35 -0800,"Urbana, IL",Central Time (US & Canada)
569683397657767937,neutral,0.6833,,0.0,American,,bradleycfox,,0,@AmericanAir thanks. Bummer. Poor planning on my part. I assume the card in Passbook won't work either?,,2015-02-22 18:21:20 -0800,"Seattle, WA / 36,000 feet",Pacific Time (US & Canada)
569683183161233408,negative,1.0,Lost Luggage,1.0,American,,wwkeyboard,,0,"@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!",,2015-02-22 18:20:29 -0800,"Urbana, IL",Central Time (US & Canada)
569683041578192896,positive,0.6432,,0.0,American,,la_anne,,0,@AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.,,2015-02-22 18:19:55 -0800,Global,
569682961345470465,neutral,0.6503,,,American,,klebovitz,,0,@AmericanAir  A true #AmericanView ...The National Mall http://t.co/N7ExdbcRHg,,2015-02-22 18:19:36 -0800,,
569682818306953216,negative,0.6549,Customer Service Issue,0.3336,American,,zsalim03,,0,"@vanessaannz seriously, you hate @AmericanAir since they can't accommodate you due to inclemental  weather disruptions? lol, very funny",,2015-02-22 18:19:02 -0800,Texas,Central Time (US & Canada)
569682667362344960,negative,1.0,Late Flight,0.363,American,,LSlay19,,0,@AmericanAir gotta be worse than @delta w/ on time departures.  I rushed back to terminal C for 8:25 flight but they haven't strtd boarding.,,2015-02-22 18:18:26 -0800,"NC by day, DC by night....",Quito
569682097125896192,neutral,0.6789,,,American,,joeyquart,,0,@AmericanAir I know you are getting pummeled tonight @dfwairport we were one of the lucky out of @slcairport just one more @AUStinAirport,,2015-02-22 18:16:10 -0800,Buda Texas,Central Time (US & Canada)
569682062787149824,neutral,0.6274,,0.0,American,,jameswester,,0,@AmericanAir And gold status too.,,2015-02-22 18:16:02 -0800,DFW,Central Time (US & Canada)
569682010270101504,negative,0.6163,Late Flight,0.6163,American,,zsalim03,,0,@AmericanAir In car gng to DFW. Pulled over 1hr ago - very icy roads. On-hold with AA since 1hr. Can't reach arpt for AA2450. Wat 2 do?,,2015-02-22 18:15:50 -0800,Texas,Central Time (US & Canada)
569681863939371008,negative,1.0,Lost Luggage,1.0,American,,lindseyjerin,,0,@AmericanAir was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to.,,2015-02-22 18:15:15 -0800,"Alexandria, VA",Quito
569681786860654592,negative,1.0,Customer Service Issue,0.6583,American,,kcgent,,0,@AmericanAir won't answer the reservation line!  Nice service.  We may be stuck...,,2015-02-22 18:14:56 -0800,,Central Time (US & Canada)
569681774307123200,negative,1.0,Customer Service Issue,1.0,American,,jameswester,,0,@AmericanAir It's not your agents; it's your voice activated system that's not working right. And no email on Cancelled Flightlation. Lots of problems,,2015-02-22 18:14:53 -0800,DFW,Central Time (US & Canada)
569681251734409216,negative,0.6522,Flight Booking Problems,0.3376,American,,farfalla818,,0,"@AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks",,2015-02-22 18:12:49 -0800,"Plano, Texas",
569680920162258945,neutral,1.0,,,American,,SocialJustin,,0,@AmericanAir I'm on #1058 tmrw from CUN DFW. Final dest'n is ORD. Seeing freezing rain in DFW all morning. Should I change my connection?,,2015-02-22 18:11:30 -0800,"Chicago, IL",Central Time (US & Canada)
569680835894497280,negative,1.0,Can't Tell,0.3586,American,,219jondn,,0,@AmericanAir no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg,,2015-02-22 18:11:10 -0800,"Charlotte, NC | Köln, NRW",Quito
569680818228084736,negative,1.0,Customer Service Issue,0.6629999999999999,American,,whyemes,,0,@AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines,,2015-02-22 18:11:05 -0800,,
569680659288969218,negative,1.0,Flight Attendant Complaints,0.3731,American,,Gregm528,,0,@AmericanAir you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet,,2015-02-22 18:10:27 -0800,NY,Eastern Time (US & Canada)
569680508088688641,negative,1.0,Flight Booking Problems,1.0,American,,219jondn,,0,@AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid,,2015-02-22 18:09:51 -0800,"Charlotte, NC | Köln, NRW",Quito
569680398185312256,positive,0.6825,,0.0,American,,bharris77,,0,@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.,,2015-02-22 18:09:25 -0800,"Frisco, Texas",Central Time (US & Canada)
569680242194980864,negative,0.6753,Late Flight,0.6753,American,,rcwhalen,,0,@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers....,,2015-02-22 18:08:48 -0800,New York City,
569680231012773888,negative,1.0,Customer Service Issue,1.0,American,,LBernieMeyer,,0,@AmericanAir  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.,,2015-02-22 18:08:45 -0800,,
569679759250038784,negative,1.0,Customer Service Issue,0.7282,American,,theZuzuPet,,0,@AmericanAir what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone,,2015-02-22 18:06:53 -0800,"New Orleans, La",
569679296572170240,neutral,0.3429,,0.0,American,,DedeFilsAime,,0,@AmericanAir you set a schedule try and keep it !!! #AAALWAYSLate Flight,,2015-02-22 18:05:03 -0800,,Central Time (US & Canada)
569679274535362561,negative,1.0,Customer Service Issue,0.6554,American,,derekc21,,0,"@AmericanAir @derekc21 , to my surprise  BA doesn't  have  me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?",,2015-02-22 18:04:57 -0800,"Innisfail, Alberta",Mountain Time (US & Canada)
569679254495100928,negative,1.0,Customer Service Issue,1.0,American,,McKennon,,0,@AmericanAir Unfortunately that is not true. A robot apologizes and hangs up. So how do I get help?,,2015-02-22 18:04:53 -0800,,Atlantic Time (Canada)
569679210454724609,positive,0.6799,,0.0,American,,VeniceWhiteBoy,,0,"@AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho.",,2015-02-22 18:04:42 -0800,"Austin, TX",Central Time (US & Canada)
569678905344270336,positive,1.0,,,American,,stf_tsm,,0,Thank you for sending more details  @AmericanAir: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA,,2015-02-22 18:03:29 -0800,,
569678749056294913,negative,1.0,Late Flight,0.3768,American,,CFISteve,,0,@AmericanAir aa223 being ignored,,2015-02-22 18:02:52 -0800,Cape Cod,
569678620878376960,negative,1.0,Customer Service Issue,1.0,American,,NickLeghorn,,0,"@AmericanAir FYI twice now I've tried the ""we'll call you when someone is free"" thing. Both times it called, I picked up, then it hung up.",,2015-02-22 18:02:21 -0800,"San Antonio, TX",
569678544869199872,negative,1.0,Customer Service Issue,1.0,American,,larrylarry,,0,@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today,,2015-02-22 18:02:03 -0800,Toronto,Eastern Time (US & Canada)
569678456478404608,negative,1.0,Flight Attendant Complaints,0.6920000000000001,American,,CFISteve,,0,@AmericanAir usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F,,2015-02-22 18:01:42 -0800,Cape Cod,
569678397158268929,negative,1.0,Customer Service Issue,0.6741,American,,reebokpumped,,0,"@AmericanAir @MO3TVida just so you know, reservations team has a 2+ hr callback time",,2015-02-22 18:01:28 -0800,Milwaukee,Central Time (US & Canada)
569678349846450177,neutral,1.0,,,American,,curtis_mount,,0,@AmericanAir what do kids aged 11 and 12 need to fly with AA internally within the usa. Thanks for confirming,,2015-02-22 18:01:17 -0800,,
569678154152828928,negative,1.0,Customer Service Issue,1.0,American,,Daaaaaaang16,,0,@AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed.,,2015-02-22 18:00:30 -0800,,Pacific Time (US & Canada)
569678153783877634,negative,0.6492,Bad Flight,0.3632,American,,MatthewJMedlin,,0,"@AmericanAir I didn't miss my flight.  American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault.",,2015-02-22 18:00:30 -0800,"Rossford, Ohio",Atlantic Time (Canada)
569678065422311424,neutral,0.6529,,0.0,American,,faisal_tayebjee,,0,@AmericanAir Please help AA 2258 Monday Cancelled Flightled.  Can you advise on reFlight Booking Problems / refund.  Have children and need to make plans now,,2015-02-22 18:00:09 -0800,,Dublin
569677848983801856,neutral,0.6629,,0.0,American,,papenfold,,0,@AmericanAir DM sent. Answer me please,"[35.23776431, -80.92233988]",2015-02-22 17:59:17 -0800,Guatemala.,Mountain Time (US & Canada)
569677660890116096,negative,1.0,Late Flight,1.0,American,,andreach1,,0,"@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane 😢😕😦 #AmericanAirlines","[32.89772724, -97.03561645]",2015-02-22 17:58:33 -0800,ATX ,Central Time (US & Canada)
569677591055106048,negative,1.0,Can't Tell,0.6257,American,,Aero0729,,0,@AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand,,2015-02-22 17:58:16 -0800,,
569677563334942720,negative,1.0,Can't Tell,0.6709999999999999,American,,agoldenbrown,,0,@AmericanAir I've never witnessed such covert tactics from an airline.,,2015-02-22 17:58:09 -0800,NYCATL,Eastern Time (US & Canada)
569677513539981313,negative,1.0,Late Flight,0.3395,American,,KingFilson,,0,@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.,,2015-02-22 17:57:57 -0800,,Central Time (US & Canada)
569677478077136897,negative,1.0,Damaged Luggage,0.3734,American,,CineDrones,,0,@AmericanAir it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items,,2015-02-22 17:57:49 -0800,"Orlando, FL ",Eastern Time (US & Canada)
569677287551049729,neutral,1.0,,,American,,lindseyjerin,,0,@AmericanAir American Airlines.,,2015-02-22 17:57:04 -0800,"Alexandria, VA",Quito
569676866824642561,negative,1.0,Can't Tell,0.3487,American,,agoldenbrown,,0,@AmericanAir all of these issues are not based on weather or things that are out of your control. These  issues are based on negligence.,,2015-02-22 17:55:23 -0800,NYCATL,Eastern Time (US & Canada)
569676702030262272,negative,1.0,Can't Tell,0.6998,American,,realscooterward,,0,@AmericanAir the worst air experience I have ever had and I am not in the first plane yet.,,2015-02-22 17:54:44 -0800,"washington, dc",Eastern Time (US & Canada)
569676640692752385,neutral,0.354,,0.0,American,,EAFiedler,,0,@AmericanAir I just DMed you,,2015-02-22 17:54:29 -0800,Philly,Eastern Time (US & Canada)
569676450552537088,neutral,1.0,,,American,,Aero0729,,0,@AmericanAir why is it most first class passengers now request the sand which from coach ?,,2015-02-22 17:53:44 -0800,,
569676336635236352,positive,0.6414,,,American,,georgetietjen,,0,@AmericanAir @DAI_President Good luck at DFW this evening AA!,,2015-02-22 17:53:17 -0800,,
569676333766328320,negative,1.0,Cancelled Flight,1.0,American,,clara_ennist,,0,@AmericanAir so we have a Cancelled Flightled flight in about twelve hours. Maybe we'll have heard from an AA rep at that point.,,2015-02-22 17:53:16 -0800,"Arlington, VA",
569676317144133632,negative,1.0,Customer Service Issue,0.6684,American,,dogbuckeye,,0,"@AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min Late Flightr, waiting",,2015-02-22 17:53:12 -0800,,
569676304154554368,positive,1.0,,,American,,whague,,0,@AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!,"[41.9774863, -87.90414419]",2015-02-22 17:53:09 -0800,60093,Central Time (US & Canada)
569676250312249344,negative,0.6689,Bad Flight,0.3612,American,,Aero0729,,0,@AmericanAir flight attendants on AA2402 were spectacular.Fed the ENTIRE cabin then food from coach. Why do you keep serving this vile food,,2015-02-22 17:52:56 -0800,,
569676227981791232,negative,1.0,Customer Service Issue,1.0,American,,Active_Aly,,0,"@AmericanAir @CineDrones I just wish that a team member would pick up the phone at this point, let alone be courteous or helpful 😳","[25.8058675, -80.1260541]",2015-02-22 17:52:51 -0800,"London, England",Eastern Time (US & Canada)
569676217432977408,negative,1.0,Flight Booking Problems,0.6669,American,,reebokpumped,,0,"@americanair seriously, pls pls bring more people up to help us! There are still flights to ORD frm DFW and I want in http://t.co/o3CjsVSsqF",,2015-02-22 17:52:48 -0800,Milwaukee,Central Time (US & Canada)
569675979284721665,negative,1.0,Customer Service Issue,1.0,American,,Active_Aly,,0,@AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service.,"[25.8058666, -80.126062]",2015-02-22 17:51:52 -0800,"London, England",Eastern Time (US & Canada)
569675799122591746,negative,1.0,Lost Luggage,0.6655,American,,PhotosBySharon,,0,"@AmericanAir  To add, I have to get up to go to work tomorrow am.  I don't like having to wait up until 12 or Late Flightr.  CS sucks.",,2015-02-22 17:51:09 -0800,Massachusetts,Quito
569675774627848192,negative,1.0,Can't Tell,0.6709999999999999,American,,Allieism_,,0,"@AmericanAir just when I thought you guys were done messing up, you make it worse. Your airline ruins hopes and dreams.",,2015-02-22 17:51:03 -0800,"Bay Area, CA",Pacific Time (US & Canada)
569675637365071872,neutral,1.0,,,American,,DontenPhoto,,0,@AmericanAir Flight 1512 (N924AN) departs @FlyTPA enroute to @dfwairport http://t.co/j0mhMkDiVl,,2015-02-22 17:50:30 -0800,"Englewood, Florida",Eastern Time (US & Canada)
569675608969465856,negative,1.0,Late Flight,0.6526,American,,drguzman,,0,@AmericanAir approaching three hours sitting in the plane on the ground at DFW on #AmericanAirlines flight 3056 - Oscar performance,,2015-02-22 17:50:23 -0800,"Springfield, Illinois",Central Time (US & Canada)
569675530792013824,negative,1.0,Lost Luggage,0.6298,American,,PhotosBySharon,,0,"@AmericanAir - We have; they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now, maybe midnight.",,2015-02-22 17:50:05 -0800,Massachusetts,Quito
569675527662874624,neutral,1.0,,,American,,BrennyCarroll,,0,@AmericanAir checking into a flight on your website is about as easy as asking a bear to shit in a toilet #justsaying,,2015-02-22 17:50:04 -0800,"Redwood City, CA",Central Time (US & Canada)
569675481857064960,negative,0.6629,Can't Tell,0.3714,American,,Aero0729,,0,@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose,,2015-02-22 17:49:53 -0800,,
569675178227081216,negative,1.0,Cancelled Flight,1.0,American,,faisal_tayebjee,,0,@AmericanAir AA 2258 why have you Cancelled Flightled our flight without courtesy of notifying us or alternatives?  Very poor.,,2015-02-22 17:48:41 -0800,,Dublin
569674883099205632,negative,1.0,longlines,0.6959,American,,agoldenbrown,,1,@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293,,2015-02-22 17:47:30 -0800,NYCATL,Eastern Time (US & Canada)
569674812781694976,negative,1.0,Flight Booking Problems,1.0,American,,Aero0729,,0,@AmericanAir I spent $600 on my flight. Could have gone on @united for $382 but their mileage program sucks.,,2015-02-22 17:47:14 -0800,,
569674725623926784,negative,1.0,longlines,0.6669,American,,reebokpumped,,0,"@americanair Plz bring more agents up to DFW AA Cstmr srvc ctr gates A, there are only 2 agents and 100+ ppl... http://t.co/uCvEU2hurZ",,2015-02-22 17:46:53 -0800,Milwaukee,Central Time (US & Canada)
569674597479677952,negative,1.0,Bad Flight,1.0,American,,Aero0729,,0,@AmericanAir the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out,,2015-02-22 17:46:22 -0800,,
569674565074481152,negative,0.688,Lost Luggage,0.3686,American,,agoldenbrown,,0,@AmericanAir the bags arent even loaded on the plane??? #Flight293,,2015-02-22 17:46:15 -0800,NYCATL,Eastern Time (US & Canada)
569674298924900352,negative,1.0,Customer Service Issue,1.0,American,,MDDavis7,,0,@AmericanAir never got an update and we had the worst communication from u. Our flight delay was mechanical and not a word. #poorservice,,2015-02-22 17:45:11 -0800,US,Eastern Time (US & Canada)
569674294411669504,negative,0.6991,Flight Booking Problems,0.6991,American,,galen_emery,,0,"@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks.",,2015-02-22 17:45:10 -0800,"Seattle, WA",Pacific Time (US & Canada)
569674237079744512,negative,1.0,Cancelled Flight,0.361,American,,realtmh,,0,@AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold &amp; then discnct.Any help?,,2015-02-22 17:44:56 -0800,Dallas,
569674205920411648,negative,0.6726,Late Flight,0.6726,American,,nsj,,0,@AmericanAir My wife &amp; infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y’all hold AA1458 to RDU so they can connect?,,2015-02-22 17:44:49 -0800,"Raleigh, NC",Eastern Time (US & Canada)
569673981164277760,neutral,0.6963,,0.0,American,,ScottBerry18,,0,@AmericanAir Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help?,,2015-02-22 17:43:55 -0800,"Albuquerque, New Mexico",Arizona
569673900805783552,negative,1.0,Cancelled Flight,1.0,American,,PhilAuxier,,0,@americanair anxious to see how you all care for customers you’ve inconvenienced #Cancelled Flightledflight,,2015-02-22 17:43:36 -0800,"Hutchinson, KS",Central Time (US & Canada)
569673773567381505,negative,1.0,Customer Service Issue,1.0,American,,clara_ennist,,0,"@AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy.",,2015-02-22 17:43:06 -0800,"Arlington, VA",
569673764562010112,negative,1.0,Cancelled Flight,1.0,American,,the_Dyp,,0,"@AmericanAir Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick ""Goodbye"" Very Sad!",,2015-02-22 17:43:04 -0800,"Madison, WI",Central Time (US & Canada)
569673758501412865,negative,1.0,Flight Booking Problems,0.6433,American,,Active_Aly,,0,@AmericanAir VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help!,"[25.8058656, -80.1260481]",2015-02-22 17:43:02 -0800,"London, England",Eastern Time (US & Canada)
569673709520158720,neutral,0.6999,,0.0,American,,ScottBerry18,,0,"@AmericanAir I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?",,2015-02-22 17:42:51 -0800,"Albuquerque, New Mexico",Arizona
569673582609088512,negative,1.0,Customer Service Issue,1.0,American,,clara_ennist,,0,@AmericanAir already did &amp; an automated voice told us to wait 2 hours. They have yet to call back.,,2015-02-22 17:42:20 -0800,"Arlington, VA",
569673434721951744,negative,1.0,Customer Service Issue,1.0,American,,mjmckay,,0,@AmericanAir you changed my AAdvantage travel plans &amp; I called 800-433-7300 to get help but it sea ur too busy &amp; hangs up on me. What gives?,,2015-02-22 17:41:45 -0800,Bay Area,
569673346864037888,negative,1.0,Can't Tell,0.3415,American,,papenfold,,0,"@AmericanAir yes, for tomorrow at 9 am. But I have to work though 😒 I'm really mad about the situation","[35.23770686, -80.92243302]",2015-02-22 17:41:24 -0800,Guatemala.,Mountain Time (US & Canada)
569673275183386625,negative,1.0,Can't Tell,1.0,American,,Mike_Schlechter,,0,"@AmericanAir whenever I cheat on you it goes horribly wrong! I promise, I won't stray anymore. I'm talking about you @Delta!",,2015-02-22 17:41:07 -0800,"Weston, CT USA",Quito
569673044802854912,negative,1.0,Customer Service Issue,0.6588,American,,otisday,,0,"@AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer...",,2015-02-22 17:40:12 -0800,Pekin,Eastern Time (US & Canada)
569672974657146880,negative,1.0,Flight Booking Problems,0.6698,American,,drivers98,,0,"@AmericanAir I need help with a reservation purchased on @AmericanAir but operated on @USAirways, can't get through on the 800#",,2015-02-22 17:39:55 -0800,'Greatness has no limits',Central Time (US & Canada)
569672930851844096,negative,1.0,Cancelled Flight,1.0,American,,jaxtonypiper,,0,@AmericanAir  flight from DFW to LIT tomorrow has been Cancelled Flightled.  What do I do next?  Pls advise.  #HELP,,2015-02-22 17:39:45 -0800,Arkansas,Central Time (US & Canada)
569672905270800385,negative,1.0,Customer Service Issue,1.0,American,,MichaelJMaas,,0,@AmericanAir how can you not be taking calls? I need to change my flight!,,2015-02-22 17:39:39 -0800,,Mountain Time (US & Canada)
569672807715463168,negative,0.6888,Cancelled Flight,0.6888,American,,Cbarker5,,0,@AmericanAir my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund?,,2015-02-22 17:39:16 -0800,"Kingsville, TX",Central Time (US & Canada)
569672361890295808,positive,1.0,,,American,,Travelingwellfl,,0,@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome,,2015-02-22 17:37:29 -0800,"San Diego, CA",Pacific Time (US & Canada)
569672329321701376,negative,0.6762,Bad Flight,0.3685,American,,nrosenb1,,0,@AmericanAir I can't choose a seat online because I booked on @priceline ??? #SMH,,2015-02-22 17:37:21 -0800,,
569672292919173120,negative,1.0,Bad Flight,0.6839,American,,MrMarioMendoza,,0,@AmericanAir it wasn't really about the delay. It was more about being told the engine needed to be troubleshot.  Makes a person paranoid.,,2015-02-22 17:37:13 -0800,,
569672021078114304,negative,1.0,Bad Flight,0.6941,American,,cd_mcfadden,,0,"@AmericanAir ""overweight"" flight = you sold more tickets than you had seats. We all know that. Let's call it what it is.",,2015-02-22 17:36:08 -0800,"Birmingham, AL",
569672003403313154,neutral,0.6873,,0.0,American,,georgetietjen,,0,"@AmericanAir @jaynegelman How,about more@Blacklist too!!",,2015-02-22 17:36:04 -0800,,
569671659394699265,negative,1.0,Late Flight,1.0,American,,seangotcher,,0,@AmericanAir at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF?,,2015-02-22 17:34:42 -0800,Los Angeles,Pacific Time (US & Canada)
569671368788172800,negative,1.0,Customer Service Issue,0.6496,American,,MeereeneseKnot,,0,"@AmericanAir Yes, it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled.",,2015-02-22 17:33:32 -0800,,
569671290111393792,negative,1.0,Cancelled Flight,0.6596,American,,dogbuckeye,,0,@AmericanAir Can you help with my Cancelled Flightled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting....,,2015-02-22 17:33:14 -0800,,
569671087820111872,positive,1.0,,,American,,lizmkim,,0,@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA,"[33.93871373, -118.40746172]",2015-02-22 17:32:25 -0800,Los Angeles,
569671053594591232,negative,1.0,Lost Luggage,0.6753,American,,edhgro,,0,@AmericanAir been waiting on hold for more than an hour,,2015-02-22 17:32:17 -0800,,
569670802867556352,negative,1.0,Late Flight,0.6625,American,,CantankerousCMF,,0,@AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning.,,2015-02-22 17:31:18 -0800,North of 146th,Indiana (East)
569670634718023680,positive,1.0,,,American,,erina_jones,,0,"@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses.",,2015-02-22 17:30:37 -0800,London,
569670589646032896,negative,1.0,longlines,0.341,American,,smb510,,0,@AmericanAir spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least.,,2015-02-22 17:30:27 -0800,Far From Home,Eastern Time (US & Canada)
569670559300239360,neutral,0.3707,,0.0,American,,georgetietjen,,0,@AmericanAir @HeyMyNameIsSEAN Sean if you look at the AA schedule it sometimes gives you a clue if new'airplanes are used. They are gr8,,2015-02-22 17:30:19 -0800,,
569670523765960704,positive,1.0,,,American,,gerardoquezada_,,0,@AmericanAir thanks for the show! 👍,,2015-02-22 17:30:11 -0800,Ciudad Juárez MX. [CJS/MMCS],Mountain Time (US & Canada)
569670354030989313,negative,0.6594,Can't Tell,0.6594,American,,dabatty01,,0,"@AmericanAir well done, you have taken the fun out of air travel @PHLAirport",,2015-02-22 17:29:31 -0800,,
569670286418841603,positive,0.3691,,0.0,American,,lmaxwell11,,0,@AmericanAir no worries even though I was talking about seat assignment :),,2015-02-22 17:29:14 -0800,O.K.C.,Central Time (US & Canada)
569670155132907520,neutral,0.662,,,American,,georgetietjen,,0,"@AmericanAir @kconti44 This looks like JFK - had a great pic of the OneWorld jets lined up on the opposite side #Air Berlin, LAN and AA.",,2015-02-22 17:28:43 -0800,,
569670147893383168,negative,1.0,Customer Service Issue,1.0,American,,BobTheBruin,,0,"@AmericanAir Been trying to call all day, get hung up on every time. Your guys are horrible!",,2015-02-22 17:28:41 -0800,,
569669795559432192,negative,1.0,Customer Service Issue,1.0,American,,otisday,,0,"@AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits",,2015-02-22 17:27:17 -0800,Pekin,Eastern Time (US & Canada)
569669669948424192,neutral,0.6298,,,American,,georgetietjen,,0,@AmericanAir @superyan I did hear a last call for boarding of this flight when I was at JFK a few hours ago. good luck w/flights!,,2015-02-22 17:26:47 -0800,,
569669603443519490,negative,1.0,longlines,0.6907,American,,dabatty01,,0,"@AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport",,2015-02-22 17:26:32 -0800,,
569669381128654848,negative,1.0,Customer Service Issue,1.0,American,,otisday,,0,@AmericanAir @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing!,,2015-02-22 17:25:39 -0800,Pekin,Eastern Time (US & Canada)
569669174731153408,neutral,0.6387,,0.0,American,,rcwhalen,,0,"@AmericanAir Yo, could that be a catering truck before mine eyes?  Unmoving? http://t.co/ASW6QwUf1Z",,2015-02-22 17:24:49 -0800,New York City,
569669062206332929,negative,1.0,Customer Service Issue,1.0,American,,otisday,,0,@AmericanAir @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center,,2015-02-22 17:24:23 -0800,Pekin,Eastern Time (US & Canada)
569668652045369344,positive,1.0,,,American,,georgetietjen,,0,@AmericanAir Great seats on this aircraft!,,2015-02-22 17:22:45 -0800,,
569668644529147904,negative,1.0,Customer Service Issue,1.0,American,,BenRandall7,,0,Is rudeness and poor customers service a job requirement at @AmericanAir ? Been waiting 28hrs and still haven't even seen one plane😡,,2015-02-22 17:22:43 -0800,,Casablanca
569668637369491458,neutral,0.6598,,0.0,American,,ProConPartners,,0,@AmericanAir Both pictures taken at the same time but which is right? #totallyconfused http://t.co/dvSLtQZKmQ,,2015-02-22 17:22:41 -0800,UK,
569668455202484224,negative,1.0,Late Flight,0.6488,American,,Curyf,,0,@AmericanAir AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal!,,2015-02-22 17:21:58 -0800,Brasil,Brasilia
569668448718073856,neutral,1.0,,,American,,Mcoltro,,1,@AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere,,2015-02-22 17:21:56 -0800,Seat 4B,Eastern Time (US & Canada)
569667918557900800,negative,1.0,Flight Attendant Complaints,0.6793,American,,Ikimulisa,,0,@AmericanAir a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on!,,2015-02-22 17:19:50 -0800,The Greatest City in The World,
569667782910058496,neutral,1.0,,,American,,georgetietjen,,0,@AmericanAir @cyncyn661 Are you now flying 763s to Madrid from JFK or is this DFW/ORD? Huge !!,,2015-02-22 17:19:18 -0800,,
569667675603009537,negative,1.0,Bad Flight,0.6575,American,,MenawatSharad,,0,@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles.,,2015-02-22 17:18:52 -0800,,
569667517146222592,neutral,1.0,,,American,,MarkZeihenJr,,0,@AmericanAir who's your pick for best picture? I don't want to board your airline until I know,,2015-02-22 17:18:14 -0800,"Milwaukee, WI",Central Time (US & Canada)
569667378457391106,negative,0.6987,Cancelled Flight,0.3504,American,,SentieriMelinda,,0,@AmericanAir we have 3 more passengers with me   There are two more reservation numbers,,2015-02-22 17:17:41 -0800,,
569666885035409408,negative,1.0,Can't Tell,0.6428,American,,otisday,,0,"@AmericanAir @PatrichRuben no, profit maximization is your top priority. Nothing else even registers for you dinosaurs",,2015-02-22 17:15:43 -0800,Pekin,Eastern Time (US & Canada)
569666866932813824,neutral,0.6458,,0.0,American,,rcwhalen,,0,@AmericanAir 8:30 departure?  Sure. Is there a catering strike at JFK?  @FoxNews @CNBC @BloombergRadio http://t.co/HPgXYZRW8o,,2015-02-22 17:15:39 -0800,New York City,
569666814017294339,neutral,0.6554,,0.0,American,,derekc21,,0,"@AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me derek.austin@century21.ca  easier",,2015-02-22 17:15:27 -0800,"Innisfail, Alberta",Mountain Time (US & Canada)
569666689589231616,negative,0.6282,Customer Service Issue,0.3292,American,,otisday,,0,"@AmericanAir @manuel_c ""here for you"" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or....",,2015-02-22 17:14:57 -0800,Pekin,Eastern Time (US & Canada)
569666687253008384,negative,1.0,Late Flight,0.6749,American,,agoldenbrown,,0,@AmericanAir #flight293 was supposed to depart at 745 and at 815 we still have not boarded.,,2015-02-22 17:14:56 -0800,NYCATL,Eastern Time (US & Canada)
569666244317618177,negative,1.0,Customer Service Issue,1.0,American,,joseglopez00,,0,@AmericanAir You have the worst customer service of any airlines I've ever encountered. Flat out awful,,2015-02-22 17:13:11 -0800,"Springfield, MO",Central Time (US & Canada)
569666226974294016,negative,1.0,Customer Service Issue,1.0,American,,otisday,,0,"@AmericanAir @ezemanalyst why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got",,2015-02-22 17:13:07 -0800,Pekin,Eastern Time (US & Canada)
569666202634743808,positive,1.0,,,American,,KellyOlexa,,0,@AmericanAir DONE!! thank you so much!!,,2015-02-22 17:13:01 -0800,"Chicago, IL",Central Time (US & Canada)
569666042672369665,negative,0.6818,Late Flight,0.6818,American,,rcwhalen,,0,@AmericanAir Nice AA employee making skillful excuses about Late Flightness due to catering snafu... http://t.co/YPVPVdlTYs,,2015-02-22 17:12:23 -0800,New York City,
569665983113080832,negative,1.0,Can't Tell,0.6792,American,,vickie_frisbie,,0,@AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool &amp; untrue,,2015-02-22 17:12:08 -0800,"Dallas, Texas",Mountain Time (US & Canada)
569665738165891073,negative,1.0,Cancelled Flight,0.6782,American,,amyeferrer,,0,@AmericanAir 24 hrs &amp; 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins &amp; counting on tarmac waiting for gate. Pls do better than this.,,2015-02-22 17:11:10 -0800,"Newark, DE",Eastern Time (US & Canada)
569665707870285824,negative,1.0,Lost Luggage,0.6946,American,,jasminewallas,,0,"@AmericanAir delivered mom's delayed bag to the wrong place. 2 hrs on hold yesterday, &gt;1 hr today. Still no bag. #AA http://t.co/QKkJdFObOS",,2015-02-22 17:11:03 -0800,,
569665295381614594,negative,0.6848,Late Flight,0.3717,American,,rcwhalen,,0,"@AmericanAir Yeah, try harder. No catering truck in sight.  Can we just leave now w/o the food won't eat anyway?",,2015-02-22 17:09:24 -0800,New York City,
569665260375793664,negative,1.0,Customer Service Issue,1.0,American,,JaJillian,,1,@AmericanAir this is awful customer service.,"[34.02109254, -118.50287086]",2015-02-22 17:09:16 -0800,"New York, NY",Eastern Time (US & Canada)
569665225940709376,positive,1.0,,,American,,MaggieRisbara,,0,@AmericanAir everything's good now brothaaaaaa,,2015-02-22 17:09:08 -0800,,
569665193266909184,negative,1.0,Late Flight,0.3602,American,,vickie_frisbie,,1,@AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired,,2015-02-22 17:09:00 -0800,"Dallas, Texas",Mountain Time (US & Canada)
569664965658972160,neutral,0.6717,,0.0,American,,georgetietjen,,0,@AmericanAir 740pm wheels up to be exact.  I'm sending a DM.,,2015-02-22 17:08:06 -0800,,
569664878434254848,negative,1.0,Customer Service Issue,1.0,American,,otisday,,1,@AmericanAir @sarahzou translation: we don't reinvest our mammoth profits into the customer service experience. 'Cause we don't care.,,2015-02-22 17:07:45 -0800,Pekin,Eastern Time (US & Canada)
569664828911919104,negative,1.0,Customer Service Issue,1.0,American,,shacker56,,0,@AmericanAir OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. Cancelled FlightED FLIGHTS SUCK,,2015-02-22 17:07:33 -0800,southeast,Central Time (US & Canada)
569664787946164224,negative,1.0,Can't Tell,0.6613,American,,vickie_frisbie,,0,@AmericanAir we are through. I can quit you. I am. The nonsense &amp; lies are a colossal infringement you can no longer get away with,,2015-02-22 17:07:23 -0800,"Dallas, Texas",Mountain Time (US & Canada)
569664668010225664,negative,0.6701,Late Flight,0.3849,American,,smb510,,0,"@AmericanAir 719. Looks like we are about to get going, finally!",,2015-02-22 17:06:55 -0800,Far From Home,Eastern Time (US & Canada)
569664514142183424,negative,1.0,Customer Service Issue,0.6579,American,,otisday,,0,"@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots",,2015-02-22 17:06:18 -0800,Pekin,Eastern Time (US & Canada)
569664330163200000,negative,1.0,Customer Service Issue,1.0,American,,Pumpoclock,,0,@AmericanAir pls tell me how to get a person on the phone asap,,2015-02-22 17:05:34 -0800,Philadelphia,Quito
569664265218600960,negative,1.0,Customer Service Issue,0.6987,American,,HaileyUrban,,0,@AmericanAir I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home!,,2015-02-22 17:05:19 -0800,,Alaska
569664261678600192,neutral,1.0,,,American,,Pumpoclock,,0,@AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call.,,2015-02-22 17:05:18 -0800,Philadelphia,Quito
569664191574859777,negative,1.0,Late Flight,0.3601,American,,SentieriMelinda,,0,@AmericanAir yes but we HAVE TO GET HOME TOMORROW!!!! Please,,2015-02-22 17:05:01 -0800,,
569664087740715008,negative,1.0,Late Flight,0.3706,American,,RalphPearce3,,0,@AmericanAir unfriendly unhelpful agents. Unannounced gate changes. Delayed flight that we found out about by word of mouth,,2015-02-22 17:04:37 -0800,,Pacific Time (US & Canada)
569664077049384961,negative,1.0,Late Flight,1.0,American,,drguzman,,0,@AmericanAir flight 3056 still sitting at DFW waiting for baggage to be loaded,,2015-02-22 17:04:34 -0800,"Springfield, Illinois",Central Time (US & Canada)
569664007864492032,negative,0.6732,Flight Booking Problems,0.3791,American,,squishtine,,0,@AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat.,,2015-02-22 17:04:17 -0800,,
569663928701038592,negative,1.0,Late Flight,1.0,American,,joeyquart,,0,@AmericanAir we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids,,2015-02-22 17:03:59 -0800,Buda Texas,Central Time (US & Canada)
569663851928485888,neutral,0.6553,,0.0,American,,sigmanu56,,0,@AmericanAir 3198 to AEX. Is it still going?,,2015-02-22 17:03:40 -0800,"Natchitoches, LA",
569663735217971200,negative,1.0,longlines,0.633,American,,WishUpon_26,,0,@AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning!,,2015-02-22 17:03:12 -0800,KY,Eastern Time (US & Canada)
569663701017624576,negative,0.6896,Late Flight,0.6896,American,,quadbaconHD,,0,@AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure?,"[35.20493157, -80.92540817]",2015-02-22 17:03:04 -0800,"Jacksonville Beach, Florida ",Central Time (US & Canada)
569663687948181504,negative,1.0,Customer Service Issue,0.3849,American,,KearyDennison,,0,@AmericanAir Trying to rebook a flight with you because of Cancelled Flightlation is a nightmare.  I was hung up on once. Can you help me rebook?,,2015-02-22 17:03:01 -0800,,Eastern Time (US & Canada)
569663577226915840,negative,1.0,Customer Service Issue,0.7282,American,,WishUpon_26,,0,"@AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me?",,2015-02-22 17:02:35 -0800,KY,Eastern Time (US & Canada)
569663351124422656,negative,1.0,Can't Tell,1.0,American,,lifeletterj,,0,@AmericanAir Close down,,2015-02-22 17:01:41 -0800,Indiana,Bogota
569663325383979008,positive,0.6541,,,American,,jlr0117,,0,@AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!,,2015-02-22 17:01:35 -0800,"ÜT: 38.830712,-77.110175",Eastern Time (US & Canada)
569662896344592385,positive,1.0,,,American,,jadedhippie09,,0,@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.,,2015-02-22 16:59:52 -0800,,
569662471213948928,negative,1.0,Late Flight,0.6278,American,,johnruvolo,,0,@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.,,2015-02-22 16:58:11 -0800,New York,Quito
569662418898579456,negative,1.0,Customer Service Issue,0.6579,American,,MariaJesusV,,0,@AmericanAir I’ve been on the line waiting for 40 minutes again.,,2015-02-22 16:57:59 -0800,NYC,Santiago
569662221099384832,negative,1.0,Customer Service Issue,1.0,American,,Davitossss,,1,@AmericanAir you know nothing about customer service and I'll make sure everyone knows it,,2015-02-22 16:57:11 -0800,,
569662145886957568,negative,1.0,Cancelled Flight,1.0,American,,Apas717,,1,@AmericanAir I understand flight Cancelled Flightation but not being able to get through to change that flight for 6 hrs is not acceptable.,,2015-02-22 16:56:54 -0800,Jacksonville Florida,
569662113989439488,negative,1.0,Customer Service Issue,0.6524,American,,Davitossss,,1,@AmericanAir now I have to pay for a hotel a car ride miss classes which I pay 30k for and miss work and you tell me to talk to someone,,2015-02-22 16:56:46 -0800,,
569661937203572738,negative,1.0,Customer Service Issue,1.0,American,,Davitossss,,0,@AmericanAir your 1800 kept hanging up on me and made me miss a second flight,,2015-02-22 16:56:04 -0800,,
569661901468270592,negative,1.0,Lost Luggage,1.0,American,,GMFujarski,,0,@AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped.,,2015-02-22 16:55:55 -0800,,
569661852235509762,negative,1.0,Customer Service Issue,0.6404,American,,Davitossss,,0,@AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us,,2015-02-22 16:55:44 -0800,,
569661761449791488,negative,1.0,Cancelled Flight,1.0,American,,2tsieRole,,0,@AmericanAir My flight to @dfwairport was Cancelled Flightled. Mess ensued. Please thank the awesome Marcos (Concierge Key @ GRU) for sorting it out!,,2015-02-22 16:55:22 -0800,I'm everywhere.,Brasilia
569661662648610816,negative,1.0,Customer Service Issue,1.0,American,,KottemannFYW,,0,@AmericanAir I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :(,,2015-02-22 16:54:58 -0800,"Lafayette, LA",
569661649138941952,negative,1.0,Late Flight,1.0,American,,DrDemetre,,0,@AmericanAir not enough push crews for JFK = 1.5 he delay and counting....,,2015-02-22 16:54:55 -0800,Brooklyn,Eastern Time (US & Canada)
569661596898709504,negative,1.0,Late Flight,0.6677,American,,thebrainlair,,0,@AmericanAir I cannot believe how long flight 759 PHI  is taking. I know it's US Airways but you own it. I would really like to get home.,,2015-02-22 16:54:43 -0800,Indiana,Eastern Time (US & Canada)
569661509988708352,negative,0.6275,Cancelled Flight,0.3166,American,,SeguineJ,,0,@AmericanAir Hopefully you guys are willing to cover my lovely car rental and living charges...I love being here for two extra days..,,2015-02-22 16:54:22 -0800,"Russell, KS",Central Time (US & Canada)
569661464509861888,negative,1.0,Cancelled Flight,0.664,American,,ProConPartners,,0,@AmericanAir Same as yesterday's Cancelled Flighted flight. AA104. Your customer support is just awful!,,2015-02-22 16:54:11 -0800,UK,
569661321744134144,negative,1.0,Late Flight,1.0,American,,tyfletch,,0,@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here.  Thanks again for a sleepless night.,,2015-02-22 16:53:37 -0800,,
569661233923629056,negative,1.0,Customer Service Issue,1.0,American,,Gregm528,,0,@AmericanAir really? Not even worthy of a response. This is beginning of a social media alert to the world that AA and @USAirways are useles,,2015-02-22 16:53:16 -0800,NY,Eastern Time (US & Canada)
569660666014859264,negative,0.6667,Cancelled Flight,0.6667,American,,stephaniestran,,0,@AmericanAir Hi AA friends! My sis's flight AA362 DFW&gt;&gt;MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options?,,2015-02-22 16:51:01 -0800,"San Francisco, California",Arizona
569660648738697216,negative,0.6917,Can't Tell,0.3834,American,,PhilHagen,,0,@AmericanAir is that something the crew on the current leg can request of the gate team on the next leg?,,2015-02-22 16:50:57 -0800,"Lewes, DE, USA",Eastern Time (US & Canada)
569660558112239616,negative,1.0,Customer Service Issue,1.0,American,,JaJillian,,0,@AmericanAir I have not. There's no option for even getting a call back!,"[34.02148779, -118.50289643]",2015-02-22 16:50:35 -0800,"New York, NY",Eastern Time (US & Canada)
569660501526859776,negative,1.0,Customer Service Issue,0.6678,American,,ti2469,,0,@AmericanAir tomorrows flight Cancelled Flighted. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool.,,2015-02-22 16:50:22 -0800,,
569660442408321024,negative,1.0,Cancelled Flight,1.0,American,,HaileyUrban,,0,@AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow.,,2015-02-22 16:50:07 -0800,,Alaska
569660363794468864,negative,1.0,Customer Service Issue,0.6833,American,,agoldenbrown,,0,@AmericanAir how hard is it to have catering ready to go?,,2015-02-22 16:49:49 -0800,NYCATL,Eastern Time (US & Canada)
569660166959865856,negative,1.0,Customer Service Issue,1.0,American,,joerago,,0,@AmericanAir Why does your iPhone app not have any sort of notifications option?,,2015-02-22 16:49:02 -0800,"Chicago, IL",Central Time (US & Canada)
569660164149800960,negative,1.0,Bad Flight,0.3605,American,,agoldenbrown,,0,@AmericanAir this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day.,,2015-02-22 16:49:01 -0800,NYCATL,Eastern Time (US & Canada)
569660029093203968,negative,1.0,Cancelled Flight,0.3576,American,,TheJoshAbides,,0,"@AmericanAir I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz.",,2015-02-22 16:48:29 -0800,New York City,Eastern Time (US & Canada)
569659956384788480,negative,1.0,Late Flight,0.3812,American,,drguzman,,0,@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting,,2015-02-22 16:48:12 -0800,"Springfield, Illinois",Central Time (US & Canada)
569659668412407808,negative,1.0,Late Flight,1.0,American,,agoldenbrown,,0,@AmericanAir I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering?,,2015-02-22 16:47:03 -0800,NYCATL,Eastern Time (US & Canada)
569659620517662721,negative,1.0,Late Flight,0.3726,American,,debby_hester,,0,@AmericanAir my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight,,2015-02-22 16:46:51 -0800,Lake Norman NC,Eastern Time (US & Canada)
569659617699074048,negative,1.0,Customer Service Issue,0.6775,American,,WishUpon_26,,0,@AmericanAir if this is how you guys work then i will never fly with you guys again.,,2015-02-22 16:46:51 -0800,KY,Eastern Time (US & Canada)
569659599709704192,positive,1.0,,,American,,Gamerguy212,,0,"@AmericanAir versus @JetBlue 
in Customer Service?
Who will win!
For Me @AmericanAir is a convenience to a trip to Cali &lt;3",,2015-02-22 16:46:46 -0800,New York City ,Eastern Time (US & Canada)
569659556869120000,negative,1.0,Customer Service Issue,0.6593,American,,KaelaMari,,0,"@AmericanAir agents refuse to help, ""too busy"" &amp; need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO",,2015-02-22 16:46:36 -0800,Corona Del Mar,Pacific Time (US & Canada)
569659515706028033,negative,1.0,Cancelled Flight,0.642,American,,grant_person,,0,@AmericanAir fight got Cancelled Flighted can u help me rebook a flight?  Call center is too busy to answer calls or even put me on hold #yuck,,2015-02-22 16:46:26 -0800,,Central Time (US & Canada)
569659367001186304,neutral,1.0,,,American,,JulianaSheldon,,0,@AmericanAir you should be contacting her for a refund - dm me and I will provide phone number,,2015-02-22 16:45:51 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569659364530728961,negative,1.0,Flight Booking Problems,0.6658,American,,tampajody,,0,@AmericanAir ah if only we could get through. We've tried for over 2 hrs. Can we call @united?,,2015-02-22 16:45:50 -0800,Miami,Eastern Time (US & Canada)
569659317458243584,negative,1.0,Customer Service Issue,1.0,American,,agoldenbrown,,0,@AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced.,,2015-02-22 16:45:39 -0800,NYCATL,Eastern Time (US & Canada)
569659230929555456,negative,1.0,Customer Service Issue,1.0,American,,JulianaSheldon,,0,"@AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins",,2015-02-22 16:45:19 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569659173044129792,negative,1.0,Late Flight,0.6318,American,,WishUpon_26,,0,@AmericanAir I have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help!,,2015-02-22 16:45:05 -0800,KY,Eastern Time (US & Canada)
569659162281377794,negative,1.0,Flight Attendant Complaints,1.0,American,,poolinenaidoo,,0,@AmericanAir pathetic to have your gate agents lie to my face when you are at fault,,2015-02-22 16:45:02 -0800,"Kitchen, office or on the road",Central Time (US & Canada)
569658953828732928,negative,1.0,Customer Service Issue,1.0,American,,DuaneNClark,,0,@AmericanAir trying to check in for flight. On line not working &amp; agents too busy to take my call.,,2015-02-22 16:44:13 -0800,The Hague,Pacific Time (US & Canada)
569658878939410432,neutral,0.6315,,0.0,American,,SouljaCoy,,0,"@AmericanAir yep, they moved me to 16A as they showed me flying ""standby""",,2015-02-22 16:43:55 -0800,"Orange County, CA",Pacific Time (US & Canada)
569658725016809472,negative,1.0,Customer Service Issue,0.3622,American,,U2Ken,,0,@AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day,,2015-02-22 16:43:18 -0800,Tucson,Pacific Time (US & Canada)
569658686999818241,negative,1.0,Cancelled Flight,1.0,American,,WishUpon_26,,0,"@AmericanAir My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel?",,2015-02-22 16:43:09 -0800,KY,Eastern Time (US & Canada)
569658340147646464,neutral,0.6791,,0.0,American,,dgoot,,0,@AmericanAir I'm on 1024 into Dallas. Do I have any chance of catching 2238 to Boston? Do I need to run from Gate D6 to A15?.,,2015-02-22 16:41:46 -0800,"Boston, MA",Mountain Time (US & Canada)
569658322413965312,negative,0.6751,Customer Service Issue,0.3611,American,,JonKohler,,0,@AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive,,2015-02-22 16:41:42 -0800,"Denver, CO",Eastern Time (US & Canada)
569658243871608832,negative,1.0,Cancelled Flight,0.6486,American,,HaileyUrban,,0,@AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me.,,2015-02-22 16:41:23 -0800,,Alaska
569658153115250689,negative,1.0,Flight Attendant Complaints,0.6759,American,,ChaimOsina,,0,@AmericanAir rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer.,,2015-02-22 16:41:02 -0800,"Chicago, IL",Central Time (US & Canada)
569658152741957634,neutral,0.6693,,0.0,American,,kudzugirl,,0,"@AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http://t.co/JQHg4jTm4w",,2015-02-22 16:41:02 -0800,,Eastern Time (US & Canada)
569657850856919041,negative,1.0,Can't Tell,1.0,American,,BioMoneyTrees,,0,@AmericanAir you put a sour taste on this customer’s vacation. it was joke watching those “we care thanks for choosing us” videos,,2015-02-22 16:39:50 -0800,,Eastern Time (US & Canada)
569657763069952001,neutral,0.6395,,0.0,American,,AlfonsoSandova3,,0,@AmericanAir are you expecting flights out of DFW to be Cancelled Flightled tomorrow AM and afternoon?,,2015-02-22 16:39:29 -0800,"El Paso, TX",
569657618576355328,negative,1.0,Cancelled Flight,0.3699,American,,macario2,,0,@AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus,"[40.64931132, -73.79263138]",2015-02-22 16:38:54 -0800,Pocos de Caldas,Brasilia
569657523944366080,negative,1.0,Customer Service Issue,0.6654,American,,hovy5019,,0,@AmericanAir lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there Late Flightr.,,2015-02-22 16:38:32 -0800,,
569657504273027073,negative,1.0,Customer Service Issue,0.3413,American,,poolinenaidoo,,0,@AmericanAir Flight  AA1691 LAX to LAS closes too early and gate agents give us hassles #PatheticCX,,2015-02-22 16:38:27 -0800,"Kitchen, office or on the road",Central Time (US & Canada)
569657264262533120,negative,1.0,Customer Service Issue,1.0,American,,BioMoneyTrees,,0,@AmericanAir I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say...,,2015-02-22 16:37:30 -0800,,Eastern Time (US & Canada)
569657112109965312,negative,1.0,Late Flight,0.6596,American,,Durrant71,,1,"@AmericanAir here we go again #aa106 ""Plane not ready"". Are we going to find the crew run out of time again like last night #shortstaffed",,2015-02-22 16:36:53 -0800,"Canterbury, Kent",Amsterdam
569656873315487746,negative,1.0,Late Flight,0.3627,American,,drguzman,,0,@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded,,2015-02-22 16:35:56 -0800,"Springfield, Illinois",Central Time (US & Canada)
569656858400694272,neutral,0.6368,,0.0,American,,peteerboe,,0,@AmericanAir At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads?,,2015-02-22 16:35:53 -0800,"Mexicali, B.C.",Pacific Time (US & Canada)
569656756764217345,negative,1.0,Customer Service Issue,1.0,American,,DrAndyBaldwin,,0,"@AmericanAir why does your customer service line say ""we are experiencing high call volume"" and then spontaneously hangup on the person?",,2015-02-22 16:35:29 -0800,DC,Eastern Time (US & Canada)
569656727995600896,negative,1.0,Customer Service Issue,1.0,American,,tomrquicksell,,0,@AmericanAir well its been over 4 hours now and still no one has picked up   try paying overtime and bring in more people,,2015-02-22 16:35:22 -0800,"Tampa, Fl",Eastern Time (US & Canada)
569656281885077505,neutral,0.6896,,0.0,American,,KyleSauce,,0,@AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday?,,2015-02-22 16:33:35 -0800,,Central Time (US & Canada)
569656230769262592,positive,1.0,,,American,,SavageRoyal,,0,@americanair @bershawnjackson big UPS to Newark airport staff &amp;&amp; D.Dean. I was also treated lovely while I was in town. ❤❤,,2015-02-22 16:33:23 -0800,Atlanta Ga && Traveling,
569655861297049600,negative,1.0,Lost Luggage,1.0,American,,KerithBurke,,0,@AmericanAir pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :(,,2015-02-22 16:31:55 -0800,SNY in NYC.,Eastern Time (US & Canada)
569655392931876864,neutral,1.0,,,American,,TimMoore,,0,@AmericanAir Here you go https://t.co/oM1vIEg74a,,2015-02-22 16:30:04 -0800,New York | Hong Kong ,Eastern Time (US & Canada)
569655339135725568,neutral,1.0,,,American,,julesecruz,,0,"@AmericanAir Hey, so... I think I left my wallet on you. Can I have it back, please?",,2015-02-22 16:29:51 -0800,"West Covina, CA",Pacific Time (US & Canada)
569655141890170880,positive,1.0,,,American,,PLHamel,,0,"@AmericanAir ok, thanks you! Have a great night AA team!",,2015-02-22 16:29:04 -0800,Rive-sud de Montréal,Atlantic Time (Canada)
569655113477988352,neutral,0.6604,,0.0,American,,BurkhalterTrvl,,0,@AmericanAir - Can you please give me a travel agent support phone number? I cant find it on your website. Thanks.,,2015-02-22 16:28:57 -0800,Southern Wisconsin,Central Time (US & Canada)
569655012915322880,negative,1.0,Bad Flight,0.3363,American,,point_princess,,0,@AmericanAir any idea what's up with flight AA3181?,,2015-02-22 16:28:33 -0800,"Ann Arbor, MI",
569654988877668354,negative,1.0,Late Flight,1.0,American,,SummerofGus1,,0,@AmericanAir your maint delay left us stuck in den!! Flight 1080.  Been on plane for 7 hrs.  Stop flying broke french planes!,,2015-02-22 16:28:27 -0800,,Central Time (US & Canada)
569654735592140800,negative,0.6367,longlines,0.3542,American,,macario2,,0,@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http://t.co/auGJsCmoLu,"[40.64935461, -73.79198785]",2015-02-22 16:27:27 -0800,Pocos de Caldas,Brasilia
569654562031685632,negative,1.0,Lost Luggage,0.6542,American,,cbratch67,,0,@AmericanAir  You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck,,2015-02-22 16:26:45 -0800,,
569654393898864640,negative,1.0,Customer Service Issue,0.6375,American,,c_cgottlieb,,0,@AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago?,,2015-02-22 16:26:05 -0800,"Washington, DC",Atlantic Time (Canada)
569654332246904832,negative,1.0,Customer Service Issue,1.0,American,,_BLeLLeN_,,0,@AmericanAir ive literally been holding for more than 2 HOURS now. i was told 2hrs. You all are sabotaging any chance i have of getting home,,2015-02-22 16:25:51 -0800,,Quito
569654204375175169,negative,1.0,Can't Tell,0.6543,American,,rafalotto,,0,@AmericanAir we're still here guys - you are the worst,,2015-02-22 16:25:20 -0800,São Paulo,Brasilia
569654198901608448,negative,1.0,longlines,0.69,American,,rafalotto,,0,@AmericanAir 24 hours on the AirPort,,2015-02-22 16:25:19 -0800,São Paulo,Brasilia
569654178789724160,negative,1.0,Customer Service Issue,1.0,American,,dibs65,,0,@AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :(,,2015-02-22 16:25:14 -0800,,
569654047151562752,negative,1.0,Late Flight,0.628,American,,RobVyvey,,0,@AmericanAir ok so why is it Late Flight? And for that matter why was my flight 4491 Cancelled Flighted this morning? I've been in YYZ since 5 AM.,,2015-02-22 16:24:43 -0800,Kingston ontario Canada,Eastern Time (US & Canada)
569653752279531521,negative,1.0,Cancelled Flight,0.6726,American,,BMichael319,,0,"@AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness",,2015-02-22 16:23:32 -0800,"Behind you, look again.",Indiana (East)
569653423836045312,negative,1.0,Cancelled Flight,1.0,American,,dibs65,,0,@AmericanAir - very upset with my hometown airline. Stuck in Den Flt Cancelled Flightled. Others here with me got new Flt info,,2015-02-22 16:22:14 -0800,,
569652564544761856,negative,1.0,Flight Attendant Complaints,0.6762,American,,Lioninflorida,,0,@AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying.  Supvrs at iah extremely rude. #poorservice #travel,,2015-02-22 16:18:49 -0800,"Fort Myers, Florida",Eastern Time (US & Canada)
569652510950100992,negative,1.0,Bad Flight,0.3627,American,,Asigottech,,0,"@AmericanAir Kid upset, my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an Austic child.",,2015-02-22 16:18:36 -0800,everywhere,Helsinki
569652478020489216,negative,1.0,Customer Service Issue,0.6659,American,,MeereeneseKnot,,0,@AmericanAir I have been trying to get through to someone about my Cancelled Flightled flight tomorrow for over 4 hours.,,2015-02-22 16:18:29 -0800,,
569652313813430273,negative,0.669,Late Flight,0.669,American,,breakthemark,,0,@AmericanAir Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz.,,2015-02-22 16:17:49 -0800,"Portland, OR",Pacific Time (US & Canada)
569651818453708800,negative,0.6708,Cancelled Flight,0.6708,American,,McKennon,,0,@AmericanAir Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online.  How am I supposed to get some help?,,2015-02-22 16:15:51 -0800,,Atlantic Time (Canada)
569651816197169153,negative,0.6451,Cancelled Flight,0.3618,American,,rosieblisss,,0,@AmericanAir yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel,,2015-02-22 16:15:51 -0800,,Eastern Time (US & Canada)
569651579307069440,negative,1.0,Lost Luggage,0.6568,American,,cloop87,,0,@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.,,2015-02-22 16:14:54 -0800,"New York, NY",Eastern Time (US & Canada)
569651504753332225,negative,1.0,Late Flight,1.0,American,,lesleysiu,,0,@AmericanAir delayed for two hours at ORD--&gt;CDG the one time I need to be there to catch a train... 😒,,2015-02-22 16:14:37 -0800,"washington, dc",Eastern Time (US & Canada)
569651366018166784,negative,1.0,Customer Service Issue,1.0,American,,LIGal19,,0,@AmericanAir not to mention its a three hour wait to get an agent on the phone.,,2015-02-22 16:14:03 -0800,"ÜT: 40.881241,-73.107717",Quito
569651357491326976,negative,1.0,Cancelled Flight,1.0,American,,Eleonora7,,0,@AmericanAir Cancelled Flighted our flight and now are still delayed...NOT COOL.,,2015-02-22 16:14:01 -0800,"New York, NY ",Eastern Time (US & Canada)
569651320736522240,negative,1.0,Customer Service Issue,1.0,American,,SchrierCar,,0,@AmericanAir we did for the last 8 hours.  Your customer service is horrendous.  I should have flown Delta,,2015-02-22 16:13:53 -0800,,
569651226280751105,negative,1.0,Late Flight,1.0,American,,drguzman,,0,@AmericanAir there is a full flight of customers sitting on the plane waiting for baggage to be loaded on AA 356 in DFW - why? 2 hour delay,,2015-02-22 16:13:30 -0800,"Springfield, Illinois",Central Time (US & Canada)
569651129136459776,negative,1.0,Can't Tell,0.6418,American,,LIGal19,,0,@AmericanAir why a different airport! I have no way of getting to a different airport.,,2015-02-22 16:13:07 -0800,"ÜT: 40.881241,-73.107717",Quito
569651021175267332,negative,1.0,Customer Service Issue,0.6659,American,,tumitran,,0,"@AmericanAir AA agent said I repeated myself when I was explaining. I told him ""I understand English."" His reply?""Our conversation is over.""",,2015-02-22 16:12:41 -0800,"Cambridge, MA",Eastern Time (US & Canada)
569650859371405312,negative,1.0,Late Flight,0.3503,American,,dotnetnate,,0,"@AmericanAir long wait? I literally went shopping at 3 different centers, had lunch and prepared dinner. surprise, it's winter! staff better",,2015-02-22 16:12:03 -0800,"Phoenix, AZ",Arizona
569650813070483457,negative,1.0,Late Flight,1.0,American,,SandraSSaid,,0,@AmericanAir AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc,,2015-02-22 16:11:52 -0800,"Brookfield, WI",Eastern Time (US & Canada)
569650542995116033,negative,0.6258,Cancelled Flight,0.6258,American,,StarkJedi,,0,@AmericanAir is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow?,,2015-02-22 16:10:47 -0800,,
569650276380110848,negative,1.0,Bad Flight,0.3363,American,,redpaintrain,,0,@AmericanAir Stuck on the plane in Charlotte.  Going to miss my connection.  No words from staff. Maybe some damn pretzels?,,2015-02-22 16:09:44 -0800,saint paul,
569650273091584000,neutral,1.0,,,American,,HowardSlutsken,,0,"@AmericanAir Do you happen to know if that plane will be repainted, or fly ""off into the sunset?""",,2015-02-22 16:09:43 -0800,"Vancouver, BC",Pacific Time (US & Canada)
569650182331084801,negative,1.0,Cancelled Flight,1.0,American,,kathyjazztx,,0,@AmericanAir - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623/544 on 2.24. Has to be a nonstop on 2.24 for us (2)?,,2015-02-22 16:09:21 -0800,,
569649747213987841,negative,1.0,longlines,0.6890000000000001,American,,cwalshnews,,0,@AmericanAir today's wait was a violation of #dot #passengerbillofrights http://t.co/GxvFumn3iZ,,2015-02-22 16:07:37 -0800,,Pacific Time (US & Canada)
569649712996823041,negative,1.0,Lost Luggage,1.0,American,,SandraSSaid,,0,@AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE,,2015-02-22 16:07:29 -0800,"Brookfield, WI",Eastern Time (US & Canada)
569649508113625089,negative,1.0,Flight Attendant Complaints,0.3543,American,,5amantha_marie,,0,"@AmericanAir I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing.",,2015-02-22 16:06:40 -0800,,Amsterdam
569649222963871744,negative,1.0,Late Flight,0.6877,American,,natnicc,,0,@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs.,,2015-02-22 16:05:32 -0800,,
569649152696516608,positive,1.0,,,American,,hautetravelgirl,,0,@AmericanAir many trips coming up!  I will see you soon 😃,,2015-02-22 16:05:16 -0800,"Santa Monica, CA",
569648849494675456,neutral,1.0,,,American,,fritzmt,,1,@AmericanAir message and pics sent...,,2015-02-22 16:04:03 -0800,U.S.A.,Mountain Time (US & Canada)
569648713980715010,negative,1.0,Late Flight,1.0,American,,drguzman,,0,@AmericanAir flight 3056 in D/FW now delayed 2 hours waiting sitting in plane for baggage to be loaded - why?,,2015-02-22 16:03:31 -0800,"Springfield, Illinois",Central Time (US & Canada)
569648102669471744,negative,1.0,Flight Booking Problems,1.0,American,,MariaJesusV,,0,@AmericanAir … Been trying to book a whole new flight since 2 hours!! what is wrong with your website?,,2015-02-22 16:01:05 -0800,NYC,Santiago
569647825299963904,neutral,1.0,,,American,,nrtaylor92,,0,@AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters.,,2015-02-22 15:59:59 -0800,,Melbourne
569647618932002816,positive,1.0,,,American,,wooqiaoqi,,0,"@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection.",,2015-02-22 15:59:10 -0800,,
569647146712113152,negative,1.0,Customer Service Issue,0.6509,American,,MariaJesusV,,0,@AmericanAir Now your site is not working! WTF,,2015-02-22 15:57:17 -0800,NYC,Santiago
569646934031343619,negative,1.0,Can't Tell,0.701,American,,la_anne,,0,"@AmericanAir @Delta @JetBlue can you help? @SpiritAirlines is in the wrong, stuck in Florida 3days. They need to learn from real airlines.",,2015-02-22 15:56:27 -0800,Global,
569646854402486272,negative,1.0,Cancelled Flight,0.6217,American,,JamieStrong38,,0,@AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour,,2015-02-22 15:56:08 -0800,,
569646827567501312,positive,1.0,,,American,,HertzOnMyCouch,,0,@AmericanAir I'm great thanks keep up the good work,,2015-02-22 15:56:01 -0800,hertz's couch ,
569646613183885312,negative,1.0,Late Flight,0.6762,American,,vanessaannz,,0,@AmericanAir my flight has been delayed &amp; I can't talk reach anyone in customer service because of high call volume.,,2015-02-22 15:55:10 -0800,-тнαт νσι¢є ιиѕι∂є уσυя нєα∂,Alaska
569646601398067200,negative,1.0,Can't Tell,0.6715,American,,219jondn,,0,@AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website?,,2015-02-22 15:55:07 -0800,"Charlotte, NC | Köln, NRW",Quito
569646347705561088,negative,0.6575,Can't Tell,0.3525,American,,celiseev,,0,@AmericanAir @dfwairport listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday?,,2015-02-22 15:54:07 -0800,"Worldwide, based in Dallas, TX",Central Time (US & Canada)
569646280214847488,negative,1.0,Cancelled Flight,0.6548,American,,la_anne,,0,@AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA,,2015-02-22 15:53:51 -0800,Global,
569646230264885249,neutral,0.6551,,0.0,American,,colts482,,0,"@AmericanAir yes, I will do just that as soon as I have a moment to gather my thoughts.",,2015-02-22 15:53:39 -0800,Somewhere East,
569646144805953536,negative,1.0,Customer Service Issue,1.0,American,,SilverStim,,0,@AmericanAir I even went to ticket counter and got no help,,2015-02-22 15:53:19 -0800,,
569645815268044801,negative,1.0,Cancelled Flight,0.6925,American,,McKennon,,0,@AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions?,,2015-02-22 15:52:00 -0800,,Atlantic Time (Canada)
569645783974195202,negative,1.0,Customer Service Issue,0.6575,American,,larrylarry,,0,"@AmericanAir Got an email about an itinerary change, but can't seem to get to anyone on phone. New flight time doesn't work for me. Help?",,2015-02-22 15:51:53 -0800,Toronto,Eastern Time (US & Canada)
569645502729457666,neutral,0.6556,,0.0,American,,MO3TVida,,0,@AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU,,2015-02-22 15:50:46 -0800,,
569645350379757568,negative,1.0,Customer Service Issue,0.6641,American,,quadbaconHD,,0,"@AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air?","[35.2176668, -80.9426912]",2015-02-22 15:50:09 -0800,"Jacksonville Beach, Florida ",Central Time (US & Canada)
569645294708609025,negative,1.0,Flight Booking Problems,0.3636,American,,mattlurrie,,0,.@AmericanAir ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number.,,2015-02-22 15:49:56 -0800,New York City,Eastern Time (US & Canada)
569645082414080000,negative,1.0,Cancelled Flight,0.3436,American,,totestoked,,0,@AmericanAir I want the flight I have on hold. I don't want a new flight.,,2015-02-22 15:49:05 -0800,"Naperville, IL ",Eastern Time (US & Canada)
569644902637813761,negative,1.0,Late Flight,0.7149,American,,Mwoodshop,,0,@AmericanAir Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?,,2015-02-22 15:48:22 -0800,Jerz,Eastern Time (US & Canada)
569644759024852992,neutral,0.6579,,,American,,KuperMini,,0,@AmericanAir @dfwairport got rebooked through the AA online app.,,2015-02-22 15:47:48 -0800,,
569644716343455744,negative,1.0,Can't Tell,0.3582,American,,CineDrones,,0,@AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography,,2015-02-22 15:47:38 -0800,"Orlando, FL ",Eastern Time (US & Canada)
569644637343711232,positive,0.3642,,0.0,American,,jkhoey,,1,@AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ / outstanding customer service w delayed FLT 336 http://t.co/OoEJ4d4JoP,,2015-02-22 15:47:19 -0800,"New York, NY",Eastern Time (US & Canada)
569644495517589504,negative,1.0,Can't Tell,0.6626,American,,bfriend10,,0,@AmericanAir ...is this how you want to treat your platinum (and two gold) flyers??,,2015-02-22 15:46:45 -0800,Chicago,
569644335014092800,negative,1.0,Flight Attendant Complaints,0.6521,American,,CineDrones,,0,@AmericanAir Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish,,2015-02-22 15:46:07 -0800,"Orlando, FL ",Eastern Time (US & Canada)
569644332573007873,negative,1.0,Late Flight,1.0,American,,bfriend10,,0,"@AmericanAir Still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding, what is happening?  No info....",,2015-02-22 15:46:07 -0800,Chicago,
569644168584105984,negative,1.0,Flight Attendant Complaints,1.0,American,,andrearothcraig,,0,"@AmericanAir @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers.",,2015-02-22 15:45:27 -0800,"College Station, TX",Central Time (US & Canada)
569644070470963201,negative,1.0,Cancelled Flight,1.0,American,,bfriend10,,0,"@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email.  NOT NICE FOR WE PLATINUMS.",,2015-02-22 15:45:04 -0800,Chicago,
569644041857421312,negative,1.0,Cancelled Flight,0.6759999999999999,American,,farfalla818,,0,@AmericanAir my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations!,,2015-02-22 15:44:57 -0800,"Plano, Texas",
569643921543958530,neutral,1.0,,,American,,KiraMercedes_,,0,@AmericanAir what name and department does it come under? Thanks,,2015-02-22 15:44:29 -0800,,London
569643614113918976,negative,1.0,Cancelled Flight,1.0,American,,MattWalter13,,0,@AmericanAir 1416 Cancelled Flightled? Can't get out for two days? No explanation?,,2015-02-22 15:43:15 -0800,,
569643388611330048,negative,1.0,Customer Service Issue,1.0,American,,andrearothcraig,,0,"@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication.",,2015-02-22 15:42:21 -0800,"College Station, TX",Central Time (US & Canada)
569643354557796353,negative,1.0,Customer Service Issue,1.0,American,,letyak,,0,@AmericanAir United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help,,2015-02-22 15:42:13 -0800,"Philadelphia, PA",Eastern Time (US & Canada)
569643344462262274,negative,0.6512,Customer Service Issue,0.6512,American,,sarrraright,,0,#nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance.,,2015-02-22 15:42:11 -0800,Cathedral Heights,Eastern Time (US & Canada)
569643301332258817,negative,1.0,Customer Service Issue,0.6504,American,,KellyOlexa,,0,"@AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through?",,2015-02-22 15:42:01 -0800,"Chicago, IL",Central Time (US & Canada)
569643210785497088,negative,1.0,Customer Service Issue,1.0,American,,galen_emery,,0,@AmericanAir I can't keep dialing you guys all day. Can I get into the callback queue?,,2015-02-22 15:41:39 -0800,"Seattle, WA",Pacific Time (US & Canada)
569643184067727361,neutral,0.6783,,0.0,American,,PepdogSez,,0,@AmericanAir Cancelled Flight previous request. Will accept ticket number for document number,,2015-02-22 15:41:33 -0800,,Central Time (US & Canada)
569642989515112448,negative,1.0,Customer Service Issue,1.0,American,,lindseyjerin,,0,@AmericanAir I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer,,2015-02-22 15:40:46 -0800,"Alexandria, VA",Quito
569642766407483392,neutral,0.6668,,0.0,American,,albertiagustin,,0,@AmericanAir 62 inches !?,,2015-02-22 15:39:53 -0800,SCL,Santiago
569642757767081984,positive,1.0,,,American,,DanielLassman,,0,@AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights,,2015-02-22 15:39:51 -0800,"Ocean Ridge, FL",Eastern Time (US & Canada)
569642742852268032,negative,1.0,Customer Service Issue,1.0,American,,jenw714,,0,@AmericanAir they could be seen if your horrible customer service group would actually update the information! Never fly American again!,,2015-02-22 15:39:48 -0800,Atl,Central Time (US & Canada)
569642306640306176,neutral,0.631,,0.0,American,,PepdogSez,,0,@AmericanAir Am on web site requesting refund for Cancelled Flightled flight. It requires numerical document number. Where get it?,,2015-02-22 15:38:04 -0800,,Central Time (US & Canada)
569642267385798657,positive,0.6516,,,American,,louiswoof,,0,"@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks.",,2015-02-22 15:37:54 -0800,"Tucson, Arizona",
569642200595898368,negative,1.0,Bad Flight,0.6646,American,,LeoSouza1977,,0,"@AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!",,2015-02-22 15:37:38 -0800,New York City,Eastern Time (US & Canada)
569642145977479169,negative,0.6835,Customer Service Issue,0.6835,American,,cwalshnews,,0,@AmericanAir no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on #badmgmt #AmericanAirlines,,2015-02-22 15:37:25 -0800,,Pacific Time (US & Canada)
569641915114659840,negative,1.0,Flight Booking Problems,0.3546,American,,Cameratown,,0,@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?,,2015-02-22 15:36:30 -0800,"Boston, MA",Eastern Time (US & Canada)
569641880276893697,positive,1.0,,,American,,Dawn_Davis,,0,"“@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!” Again in 1 week!",,2015-02-22 15:36:22 -0800,★ Chicago'ish ★,Central Time (US & Canada)
569641841454239744,negative,1.0,Late Flight,0.6833,American,,praywinn,,0,@americanair never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure,,2015-02-22 15:36:13 -0800,,Eastern Time (US & Canada)
569641810571763712,negative,1.0,Lost Luggage,1.0,American,,Princessk91,,0,"@AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told 😓😭",,2015-02-22 15:36:05 -0800,☀️SoFla☀️,Atlantic Time (Canada)
569641785347059712,negative,1.0,Lost Luggage,1.0,American,,edhgro,,0,"@AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there.","[32.9272165, -97.0396313]",2015-02-22 15:35:59 -0800,,
569641693726842880,neutral,1.0,,,American,,exclusiveaccess,,0,@AmericanAir check your dm pls,,2015-02-22 15:35:37 -0800,in your fav mags & blogs!!!,Eastern Time (US & Canada)
569641676244791296,negative,1.0,Flight Attendant Complaints,0.6654,American,,cwalshnews,,0,@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines,,2015-02-22 15:35:33 -0800,,Pacific Time (US & Canada)
569641587766009856,negative,1.0,Customer Service Issue,1.0,American,,Cameratown,,0,@AmericanAir the fact that that rule makes it poor customer service. I can Cancelled Flight/change on @SouthwestAir with no penalty or hoops.,,2015-02-22 15:35:12 -0800,"Boston, MA",Eastern Time (US & Canada)
569641551116177409,positive,1.0,,,American,,TreyWheelerCEO,,0,@AmericanAir Thank you! You will see me :),"[0.0, 0.0]",2015-02-22 15:35:03 -0800,"Lima, OH",Eastern Time (US & Canada)
569641343439360000,negative,1.0,Customer Service Issue,0.6652,American,,clara_ennist,,0,@AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely.,"[38.83598483, -77.10864801]",2015-02-22 15:34:14 -0800,"Arlington, VA",
569641336652967937,neutral,0.655,,,American,,afeltus,,0,@AmericanAir a guy try right...,,2015-02-22 15:34:12 -0800,Reading MA,Eastern Time (US & Canada)
569641259826061312,negative,1.0,Late Flight,1.0,American,,erina_jones,,0,@AmericanAir You've now put me on a BA flight - can I get access for 2 for the lounge? Been at ORD for 11.5 hrs now and still have 5 to go.,,2015-02-22 15:33:54 -0800,London,
569641247075213312,negative,1.0,Flight Attendant Complaints,0.3769,American,,cwalshnews,,0,@AmericanAir flight 1081 from IAD to LAX sat for more than 3hrs because ground crew couldn't drive in snow #badmgmt #AmericanAirlines,,2015-02-22 15:33:51 -0800,,Pacific Time (US & Canada)
569640847119163394,positive,0.3611,,0.0,American,,lmaxwell11,,0,"@AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries.",,2015-02-22 15:32:16 -0800,O.K.C.,Central Time (US & Canada)
569640139288412160,negative,1.0,Cancelled Flight,0.6948,American,,Hoffbuhr,,0,@AmericanAir you cxl both my flights to/from DFW to CLL w/o notice then treat me like trash on the phone and offer no compensation? WTH?,,2015-02-22 15:29:27 -0800,,Arizona
569640038302134273,negative,1.0,Can't Tell,0.6676,American,,manuel_c,,0,"As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :(",,2015-02-22 15:29:03 -0800,USA,Eastern Time (US & Canada)
569639972615135232,negative,1.0,Late Flight,1.0,American,,CavaTed,,0,@AmericanAir delayed.....wow,,2015-02-22 15:28:47 -0800,Washington DC,Eastern Time (US & Canada)
569639923080404994,negative,1.0,Cancelled Flight,1.0,American,,kaps12,,0,@AmericanAir My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help,,2015-02-22 15:28:35 -0800,,
569639607639285761,negative,1.0,Cancelled Flight,1.0,American,,letyak,,0,@AmericanAir our flight was Cancelled Flightled and rebooked to United. You didn't give them accurate ticket number now we can't check in. #annoyed,,2015-02-22 15:27:20 -0800,"Philadelphia, PA",Eastern Time (US & Canada)
569639529805688832,negative,1.0,Customer Service Issue,1.0,American,,jameswester,,0,@AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad.,,2015-02-22 15:27:01 -0800,DFW,Central Time (US & Canada)
569638919131627522,negative,1.0,Late Flight,0.3581,American,,rhowltx,,0,"@AmericanAir @NY_NJairports AA1224: 45 mins for Priority bags to arrive, now Late Flight for evening plans! Delta 20 min bag guarantee anyone? :(",,2015-02-22 15:24:36 -0800,,
569638585571221504,negative,1.0,Customer Service Issue,1.0,American,,cjdjpdx,,0,@AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears,,2015-02-22 15:23:16 -0800,"Portland, Orygun",America/Los_Angeles
569638503199285248,negative,0.6609999999999999,Late Flight,0.3443,American,,weshartley,,0,@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst,,2015-02-22 15:22:57 -0800,,Central Time (US & Canada)
569638470538301442,negative,1.0,Customer Service Issue,0.375,American,,andreawalls21,,0,@AmericanAir is rude a hiring requirement at key west airport shaking my head,,2015-02-22 15:22:49 -0800,,
569638441803075585,neutral,1.0,,,American,,mirmanwar,,0,@AmericanAir can I DM you info?,,2015-02-22 15:22:42 -0800,Jeddah-Karachi X NYC,Quito
569638240233390081,negative,1.0,Late Flight,1.0,American,,ezemanalyst,,0,"@AmericanAir 11 out of 11 delayed flights, you suck and getting worse",,2015-02-22 15:21:54 -0800,,
569637593278779392,negative,1.0,Late Flight,1.0,American,,PatrichRuben,,0,@AmericanAir Tired of sitting on a delayed #1702 again and again computer down,,2015-02-22 15:19:20 -0800,,Quito
569636885863251969,negative,1.0,Customer Service Issue,0.3694,American,,georgetietjen,,0,@AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?,,2015-02-22 15:16:31 -0800,,
569636551321194497,positive,1.0,,,American,,SarahM0en,,0,@AmericanAir awesome! Thx,,2015-02-22 15:15:11 -0800,Nashville TN,Central Time (US & Canada)
569636447956930561,negative,1.0,Customer Service Issue,0.6403,American,,chuneke,,0,"@AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up.",,2015-02-22 15:14:47 -0800,"Nicosia, Cyprus",Athens
569636064035348480,negative,1.0,Flight Booking Problems,0.6541,American,,jtotheizzoe,,0,"@AmericanAir yes, and rebooked incorrectly.",,2015-02-22 15:13:15 -0800,"Austin, TX",Central Time (US & Canada)
569636003473793024,negative,1.0,Customer Service Issue,0.6431,American,,mattireland238,,0,"@AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me",,2015-02-22 15:13:01 -0800,"dallas, tx",
569635939422593024,negative,1.0,Customer Service Issue,1.0,American,,SentieriMelinda,,0,@AmericanAir even with calls you haven't been able to help us anyway. #nevergettinghome,,2015-02-22 15:12:45 -0800,,
569635382834421761,negative,1.0,Cancelled Flight,1.0,American,,rakugojon,,0,@AmericanAir 2293 is the Cancelled Flightled one,,2015-02-22 15:10:33 -0800,San Francisco,London
569635291490693120,positive,1.0,,,American,,ChipAcker,,0,@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!,,2015-02-22 15:10:11 -0800,"Dallas, TX",Eastern Time (US & Canada)
569634918973751297,negative,1.0,Cancelled Flight,1.0,American,,sarahzou,,0,"@AmericanAir Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail.",,2015-02-22 15:08:42 -0800,,Central Time (US & Canada)
569634828641034240,negative,1.0,Customer Service Issue,1.0,American,,jadedhippie09,,0,"@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An ""aw, let me help"" cld mk it btr",,2015-02-22 15:08:21 -0800,,
569634454924357632,negative,1.0,Customer Service Issue,0.6664,American,,jadedhippie09,,0,"@AmericanAir while I'm sensitive to this fact, I don't believe that warrants poor service. A little help &amp; compassion goes a long way.",,2015-02-22 15:06:52 -0800,,
569634077571051521,positive,1.0,,,American,,benkohl,,0,@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ✈ :-),,2015-02-22 15:05:22 -0800,"Manhattan, Kansas",Central Time (US & Canada)
569633689665216512,negative,1.0,Customer Service Issue,0.6787,American,,SeguineJ,,0,@AmericanAir I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff,,2015-02-22 15:03:49 -0800,"Russell, KS",Central Time (US & Canada)
569633482915209216,negative,1.0,Late Flight,0.6668,American,,MarciNeedham,,0,"@AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u.",,2015-02-22 15:03:00 -0800,,
569633282855301120,positive,1.0,,,American,,BethanySWinters,,1,@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!,,2015-02-22 15:02:12 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569633221748637696,negative,1.0,Customer Service Issue,1.0,American,,JasonShaw2,,2,@AmericanAir why would I bother wasting my time calling them when they are gunna do nothing,,2015-02-22 15:01:57 -0800,Belleville,Eastern Time (US & Canada)
569632660831625216,negative,1.0,Cancelled Flight,0.6672,American,,tim_sheehy,,0,@AmericanAir five times at last count,,2015-02-22 14:59:44 -0800,Washington DC,Central Time (US & Canada)
569632618460753921,negative,1.0,Late Flight,0.6786,American,,Aero0729,,0,@AmericanAir as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded,,2015-02-22 14:59:34 -0800,,
569632584424153088,negative,0.6385,Flight Booking Problems,0.6385,American,,rakugojon,,0,@AmericanAir 250 I'm not sure if I'm rebooked now. In a line at airport trying to work it out. The earlier I can get to SFO the better:(,,2015-02-22 14:59:26 -0800,San Francisco,London
569632024434057216,negative,0.6456,Flight Booking Problems,0.3477,American,,skyfullofbacon,,0,"@AmericanAir Orbitz has only shown ""priority"" seats since we booked &amp; paid 3 weeks ago.",,2015-02-22 14:57:12 -0800,Chicago,Central Time (US & Canada)
569631973859139584,negative,0.6779,Cancelled Flight,0.6779,American,,Fly_Shreveport,,0,"@AmericanAir has Cancelled Flighted their last 3 flight into SHV tonight &amp; all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV.",,2015-02-22 14:57:00 -0800,"Shreveport, Louisiana",Central Time (US & Canada)
569631860885577729,negative,1.0,Bad Flight,0.6952,American,,Aero0729,,0,@AmericanAir this might look good but the pita is inedible. Last year delicious shrimp cocktail. This year garbage http://t.co/Sotl8XQsrp,,2015-02-22 14:56:33 -0800,,
569631847547867136,negative,1.0,Customer Service Issue,1.0,American,,JasonShaw2,,2,@AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer,,2015-02-22 14:56:30 -0800,Belleville,Eastern Time (US & Canada)
569631824101683200,negative,1.0,Flight Booking Problems,0.6612,American,,m0nica,,0,"@AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP!",,2015-02-22 14:56:24 -0800,"Cambridge, MA",Mid-Atlantic
569631775766368256,negative,1.0,Can't Tell,0.6567,American,,skyfullofbacon,,0,"@AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet...",,2015-02-22 14:56:13 -0800,Chicago,Central Time (US & Canada)
569631742631354369,positive,1.0,,,American,,willie_funk,,0,@AmericanAir flights have been on time Late Flightly though!,,2015-02-22 14:56:05 -0800,"Dallas, Texas",
569631648674766848,negative,1.0,Customer Service Issue,1.0,American,,tcunningham10,,0,@AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir,"[40.46694635, -82.64579149]",2015-02-22 14:55:42 -0800,Central Ohio,Eastern Time (US & Canada)
569631575819710464,negative,1.0,Customer Service Issue,0.6664,American,,Aero0729,,0,@AmericanAir I've flown you many years without a complaint. You should start listening to your customers.  You went from first to worst,,2015-02-22 14:55:25 -0800,,
569631567032627200,negative,1.0,Customer Service Issue,0.6655,American,,itsNGHTMRE,,1,@AmericanAir Cancelled Flightled 2 of my flights for maintenance. Customer service desk is empty... Can I get a hotel at least? http://t.co/ypbkCiRBXu,,2015-02-22 14:55:23 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569631404306210816,negative,1.0,Bad Flight,0.7087,American,,Aero0729,,0,@AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?,,2015-02-22 14:54:44 -0800,,
569631377865515008,negative,1.0,Customer Service Issue,1.0,American,,leemikezapata,,0,"@AmericanAir why do #exp members have to wait ""over 2 hours"" to speak with an operator? Surely this is a mistake?",,2015-02-22 14:54:38 -0800,,
569631375487139841,negative,1.0,Cancelled Flight,1.0,American,,Diane_Lowery,,0,@AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!!  #not cool #hateful,,2015-02-22 14:54:37 -0800,Cool suburb N. of Dallas,Central Time (US & Canada)
569631293429821440,negative,0.6681,Customer Service Issue,0.6681,American,,willie_funk,,0,@AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8,,2015-02-22 14:54:18 -0800,"Dallas, Texas",
569631041603788800,negative,1.0,Late Flight,0.6707,American,,Davitossss,,0,@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4,,2015-02-22 14:53:18 -0800,,
569630885450002432,negative,0.6619,Late Flight,0.6619,American,,superyan,,0,@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.,,2015-02-22 14:52:40 -0800,,
569630715698151424,negative,1.0,Customer Service Issue,0.6479,American,,m0nica,,0,"@AmericanAir Where are your ticket offices in Boston? Impossible to book by phone or use voucher on website, what a headache! PLEASE HELP!",,2015-02-22 14:52:00 -0800,"Cambridge, MA",Mid-Atlantic
569630593924911104,negative,1.0,Late Flight,0.6970000000000001,American,,GaryBrickhouse,,0,@AmericanAir I changed my own flight to tonight. Why couldn't AA do that on my behalf instead of a flight tomorrow? Poor effort all around.,,2015-02-22 14:51:31 -0800,,
569630266664325120,neutral,0.662,,0.0,American,,williebikes,,0,@AmericanAir should be seeing this sunset from St. John usvi not philly!! http://t.co/DnDOepquKz,,2015-02-22 14:50:13 -0800,,
569630229636853761,negative,1.0,Customer Service Issue,0.6681,American,,JulianaSheldon,,0,@AmericanAir she should not only get a refund but also an apology for the deplorable service.,,2015-02-22 14:50:04 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569630106940895233,negative,1.0,Lost Luggage,1.0,American,,JulianaSheldon,,0,"@AmericanAir third you lost her bag &amp; after 50 mins of being on hold you told her she would ""eventually get her bag"" completely unacceptable",,2015-02-22 14:49:35 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569629822789365761,negative,1.0,longlines,0.3582,American,,JulianaSheldon,,0,"@AmericanAir second, she sat on the Tarmac for 3 hrs only to be told it would be 30 mins",,2015-02-22 14:48:27 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569629305023569922,negative,1.0,Customer Service Issue,0.7188,American,,tampajody,,0,@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail,,2015-02-22 14:46:24 -0800,Miami,Eastern Time (US & Canada)
569629215869382656,negative,1.0,Flight Booking Problems,1.0,American,,tyhamm28,,0,@AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir.,,2015-02-22 14:46:02 -0800,"San Marcos, Texas",
569629100114989056,negative,1.0,Flight Attendant Complaints,0.6845,American,,JulianaSheldon,,0,@AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher,,2015-02-22 14:45:35 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569628494214225922,negative,0.6777,Customer Service Issue,0.6777,American,,jessicaclaire,,0,@AmericanAir I need to change a ticket and my res can't be changed online.  I also can't get a call through due to high volume--can u help?,,2015-02-22 14:43:10 -0800,California,Pacific Time (US & Canada)
569628431236911104,negative,1.0,Can't Tell,0.6567,American,,MatthewJMedlin,,0,@AmericanAir rented van drove 250 miles with 6 strangers.  Arrived home 6:00am. No offers of help from AA. http://t.co/BTTGmyN0A0,,2015-02-22 14:42:55 -0800,"Rossford, Ohio",Atlantic Time (Canada)
569628323443318785,negative,1.0,Can't Tell,0.3401,American,,isainsbury,,0,@AmericanAir the ticket is a poor gesture of goodwill (for missed trip) to a top status flyer - I may not next time (AA91 LHR-ORD 2/16),,2015-02-22 14:42:30 -0800,"Great Abington, Cambridge, GB",London
569627839374467072,negative,1.0,Customer Service Issue,1.0,American,,ProConPartners,,1,@AmericanAir @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream?,,2015-02-22 14:40:34 -0800,UK,
569627784626229248,negative,1.0,Cancelled Flight,1.0,American,,iamdankaufman,,0,"@AmericanAir 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology.",,2015-02-22 14:40:21 -0800,"New York, NY",Eastern Time (US & Canada)
569627770613063680,positive,0.6851,,0.0,American,,isainsbury,,0,@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont),,2015-02-22 14:40:18 -0800,"Great Abington, Cambridge, GB",London
569627744021184513,negative,1.0,Cancelled Flight,0.6673,American,,MatthewJMedlin,,0,"@AmericanAir 
No one answers phone, delayed/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad",,2015-02-22 14:40:12 -0800,"Rossford, Ohio",Atlantic Time (Canada)
569627485240844288,negative,1.0,Customer Service Issue,1.0,American,,osteenam,,0,@AmericanAir Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother?,,2015-02-22 14:39:10 -0800,"Phoenix, AZ",Pacific Time (US & Canada)
569627200133197824,positive,1.0,,,American,,csb2107,,0,@AmericanAir yes called your UK number on skype…well worth the $.50.  i recommend others do the same.,,2015-02-22 14:38:02 -0800,,
569627123150778368,negative,1.0,Flight Booking Problems,1.0,American,,hovy5019,,0,@AmericanAir Im trying to call and book a reward ticket on one world partners but your automated system wont let me talk to any1.  Great job,,2015-02-22 14:37:43 -0800,,
569626951733932032,negative,1.0,Late Flight,1.0,American,,macario2,,0,"@AmericanAir we are waiting flight 919 !
We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU","[40.65062011, -73.79171323]",2015-02-22 14:37:03 -0800,Pocos de Caldas,Brasilia
569626796385116160,negative,0.6613,Customer Service Issue,0.3373,American,,Bardi_toto,,0,@AmericanAir @travisamex please please American call me so I can rebook ticket .,,2015-02-22 14:36:26 -0800,Hawaii/Dallas/Tucson/LA,Pacific Time (US & Canada)
569626787875053568,negative,1.0,Customer Service Issue,1.0,American,,KuperMini,,0,@AmericanAir @dfwairport  Have been trying to get canx flight resched since noon.  got 2 call backs but call disconnects as soon as I answer,,2015-02-22 14:36:24 -0800,,
569626703959494656,negative,1.0,Late Flight,0.6707,American,,williebikes,,0,@AmericanAir most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf,,2015-02-22 14:36:04 -0800,,
569626673034850304,negative,1.0,Can't Tell,0.3647,American,,Davitossss,,0,@AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff,,2015-02-22 14:35:56 -0800,,
569626388610859008,negative,1.0,Customer Service Issue,0.6568,American,,dave_dcollins,,0,@AmericanAir I have been on hold 3 hours.  2 seconds of it with a rude agent.,,2015-02-22 14:34:48 -0800,,
569626174617485313,negative,1.0,Customer Service Issue,0.6613,American,,tomrquicksell,,0,"@AmericanAir  Dear American, when did 2 hour hold times become the industry standard?  Have you heard of additional staffing during weather?",,2015-02-22 14:33:57 -0800,"Tampa, Fl",Eastern Time (US & Canada)
569625607476158465,negative,0.6564,Late Flight,0.6564,American,,realfrecks,,0,".@AmericanAir: the best the agent could do is put me on a flight arriving tomorrow afternoon, with a six hour layover.",,2015-02-22 14:31:42 -0800,"New York, NY",Atlantic Time (Canada)
569625456816709633,negative,1.0,Customer Service Issue,1.0,American,,MeereeneseKnot,,0,"@AmericanAir that's unacceptable. They should allow me to wait on hold, or take my number and call me themselves.",,2015-02-22 14:31:06 -0800,,
569625356942098432,positive,1.0,,,American,,mwasserman818,,0,@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.,"[35.87912533, -78.79162128]",2015-02-22 14:30:42 -0800,Flying Giraffe Travel,Pacific Time (US & Canada)
569625210070175744,negative,1.0,Flight Attendant Complaints,0.6832,American,,Flora_Lola_NYC,,0,@AmericanAir I let a crew member know every time this happens.  Which is most of the time.,,2015-02-22 14:30:07 -0800,,Eastern Time (US & Canada)
569624948190261249,negative,1.0,Customer Service Issue,1.0,American,,skadott,,0,@AmericanAir are you kidding me?  No one answering calls on reserv line due to high call volume and not even an option to wait.  Brutal,,2015-02-22 14:29:05 -0800,"san marcos,ca",
569624865558245376,negative,0.6591,Flight Booking Problems,0.3324,American,,maribarrera,,0,@AmericanAir LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well.,,2015-02-22 14:28:45 -0800,Boston area,Eastern Time (US & Canada)
569624713414250496,negative,1.0,Late Flight,0.7122,American,,smiertspionom,,0,@AmericanAir man we have been sitting in #UA4753 on the tarmac for 30 mins...rescue us please!,,2015-02-22 14:28:09 -0800,Teh internets,Central Time (US & Canada)
569624299788750848,neutral,1.0,,,American,,PLHamel,,0,"@AmericanAir Next Friday, I'll take AA3074 to LGA.Sat morning, US1951+US874.Do I have to take my bags at LGA or I get them to my final dest?",,2015-02-22 14:26:30 -0800,Rive-sud de Montréal,Atlantic Time (Canada)
569623961224351744,neutral,1.0,,,American,,TejasGooner,,0,@AmericanAir your message was delayed I just responded,,2015-02-22 14:25:10 -0800,The Republic of Texas,Central Time (US & Canada)
569623852403306496,negative,1.0,Can't Tell,0.6482,American,,eneyberg,,0,"@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A➡️8C 😕","[40.64824535, -73.80141955]",2015-02-22 14:24:44 -0800,"Cambridge, Massachusetts",Pacific Time (US & Canada)
569623849752358912,positive,0.6779,,0.0,American,,mathardin,,0,"@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife",,2015-02-22 14:24:43 -0800,Corpus Christi,
569623364337168384,positive,1.0,,,American,,MikeCunningham,,0,@AmericanAir Always enjoy my time. Now on the plane to DFW!,,2015-02-22 14:22:47 -0800,"Champaign/Urbana, IL",
569623164143185920,negative,1.0,Late Flight,0.6597,American,,MatthewJMedlin,,0,"@AmericanAir 

Late Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive.",,2015-02-22 14:22:00 -0800,"Rossford, Ohio",Atlantic Time (Canada)
569622656770646016,negative,1.0,Flight Booking Problems,0.6988,American,,jetset2015,,0,"@AmericanAir need assistance. very frustrated I can't reach reservations by phone. trying to book online &amp; get ""fare no longer avail"" msg",,2015-02-22 14:19:59 -0800,Tucson,Pacific Time (US & Canada)
569622568459636736,negative,1.0,Customer Service Issue,0.6398,American,,SchrierCar,,0,@AmericanAir I want to speak to a human being! !!  This is not an obscene request!,,2015-02-22 14:19:38 -0800,,
569622366768078848,negative,1.0,Customer Service Issue,0.6368,American,,TemlyLouise,,0,"@AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?",,2015-02-22 14:18:49 -0800,,Quito
569622243526909952,negative,1.0,Customer Service Issue,1.0,American,,sweetmel,,0,@AmericanAir Are you kidding? You don't think I've done that?? I've called dozens of times &amp; it tells me to call back &amp; hangs up.,"[32.9760867, -96.53332214]",2015-02-22 14:18:20 -0800,"Dallas, TX",Central Time (US & Canada)
569622208588468224,negative,0.6868,Customer Service Issue,0.6868,American,,otisday,,0,@AmericanAir I did. Should i expect a response in this fiscal year? This calendar year? Never?,,2015-02-22 14:18:12 -0800,Pekin,Eastern Time (US & Canada)
569621976131772416,negative,1.0,Lost Luggage,1.0,American,,PhotosBySharon,,0,@AmericanAir Still waiting on bags from flight 1613/2440 yesterday  First Class passenger not happy with your service.,,2015-02-22 14:17:16 -0800,Massachusetts,Quito
569621883282280448,positive,1.0,,,American,,kidith_paulino,,0,@AmericanAir AA2416 on time and awesome flight. Great job American!,"[25.79101279, -80.28861743]",2015-02-22 14:16:54 -0800,,Eastern Time (US & Canada)
569621879633391616,negative,1.0,Customer Service Issue,1.0,American,,salitron78,,0,@AmericanAir no response to DM or email yet.  customer service?,,2015-02-22 14:16:53 -0800,on @TheJR,Seoul
569621852718411776,negative,1.0,Customer Service Issue,0.6945,American,,yishai,,0,@AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again,,2015-02-22 14:16:47 -0800,"San Francisco, CA",Pacific Time (US & Canada)
569621808963395585,negative,1.0,Late Flight,0.3576,American,,A_for_AdNauseam,,0,@AmericanAir but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes.,,2015-02-22 14:16:36 -0800,,
569621583737835520,negative,1.0,Flight Booking Problems,0.6602,American,,coffeeculture,,0,@AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help,,2015-02-22 14:15:43 -0800,"Dublin, Ireland",Dublin
569621527911485440,negative,1.0,Customer Service Issue,1.0,American,,c_cgottlieb,,0,@AmericanAir your service is horrible. I can't get a straight answer from your ground agents.,,2015-02-22 14:15:29 -0800,"Washington, DC",Atlantic Time (Canada)
569621367806664705,negative,0.6646,Cancelled Flight,0.6646,American,,txbu20,,0,@AmericanAir why was my flight from Miami to Dallas Monday  rescheduled to Tuesday?,,2015-02-22 14:14:51 -0800,"waco, texas",
569621332863754240,negative,1.0,Customer Service Issue,1.0,American,,A_for_AdNauseam,,0,@AmericanAir Yes. Your service in GUC sucks. Your gate agent pushed a passenger and has been rude to everyone since we got here.,,2015-02-22 14:14:43 -0800,,
569621228048089088,negative,0.7107,Cancelled Flight,0.7107,American,,jmgscott,,0,"@AmericanAir 1491 DEN -&gt; DFW. We don't want to be ticketed on a new flight, just refunded for our Cancelled Flighted flight.",,2015-02-22 14:14:18 -0800,"Dallas, TX",Central Time (US & Canada)
569621173811736576,negative,1.0,Lost Luggage,1.0,American,,CarlosMourino,,0,@AmericanAir After 3 days NO BAGs amazing the way that you neglect customers,,2015-02-22 14:14:05 -0800,,
569620850820956160,negative,1.0,Late Flight,1.0,American,,5amantha_marie,,0,@AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night.,,2015-02-22 14:12:48 -0800,,Amsterdam
569620782566875136,negative,1.0,Flight Booking Problems,0.6828,American,,farfalla818,,0,@AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day!  please help,,2015-02-22 14:12:32 -0800,"Plano, Texas",
569620643810926592,neutral,1.0,,,American,,chadkirchner,,0,"@AmericanAir I have an issue that requires a bit more than a tweet to explain, do y’all have an email?","[0.0, 0.0]",2015-02-22 14:11:59 -0800,"Tiffin, Ohio",Eastern Time (US & Canada)
569620597543739392,negative,1.0,Can't Tell,0.6444,American,,Kaywillsmith,,0,@AmericanAir pls help. This is seriously beyond ridiculous.,,2015-02-22 14:11:48 -0800,The City of Big Shoulders,Central Time (US & Canada)
569620512139145216,negative,0.7042,Customer Service Issue,0.7042,American,,SentieriMelinda,,0,@AmericanAir  please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help,,2015-02-22 14:11:27 -0800,,
569620494724366336,negative,0.6404,Customer Service Issue,0.3311,American,,KristinaMeyer7,,0,@AmericanAir Rebooked for tomorrow morning. Never been here - not sure what I can see before tomorrow morning!,,2015-02-22 14:11:23 -0800,,Eastern Time (US & Canada)
569620452043317249,negative,1.0,Customer Service Issue,1.0,American,,Kaywillsmith,,0,"@AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window.",,2015-02-22 14:11:13 -0800,The City of Big Shoulders,Central Time (US & Canada)
569620440613826561,negative,1.0,Bad Flight,0.3576,American,,MatthewJMedlin,,0,"@AmericanAir 

Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj",,2015-02-22 14:11:10 -0800,"Rossford, Ohio",Atlantic Time (Canada)
569620433869217792,negative,0.6858,Customer Service Issue,0.3521,American,,kathyjazztx,,0,@AmericanAir - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed..,,2015-02-22 14:11:09 -0800,,
569620202045841408,negative,1.0,Flight Booking Problems,0.6775,American,,SentieriMelinda,,0,@AmericanAir @tcunningham10 please call us back to rebook. 7403607771 we can't through!!!!! We need to get to columbus!!!!,,2015-02-22 14:10:13 -0800,,
569620169971998721,negative,0.6808,Customer Service Issue,0.3449,American,,Bardi_toto,,0,@AmericanAir  flight to dca I need to change asap help can't get through,,2015-02-22 14:10:06 -0800,Hawaii/Dallas/Tucson/LA,Pacific Time (US & Canada)
569620123096494080,negative,1.0,Cancelled Flight,1.0,American,,TemlyLouise,,0,@AmericanAir my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight?,,2015-02-22 14:09:55 -0800,,Quito
569620017840398337,negative,1.0,Cancelled Flight,0.6529,American,,CantankerousCMF,,0,@AmericanAir Jacquelyn at Charlotte just denied me compensation after #2251 was Cancelled Flighted due to plane malfunction well within your control,,2015-02-22 14:09:29 -0800,North of 146th,Indiana (East)
569619752399667200,neutral,0.3367,,0.0,American,,natnicc,,0,@AmericanAir flight 1041 is the first flight.,,2015-02-22 14:08:26 -0800,,
569619330012463104,positive,1.0,,,American,,TravelWineSport,,0,@AmericanAir Always love opening the upgrade email.,,2015-02-22 14:06:45 -0800,Trying to go everywhere!,
569619246520479745,negative,1.0,Customer Service Issue,0.7091,American,,KaelaMari,,0,@AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago,,2015-02-22 14:06:26 -0800,Corona Del Mar,Pacific Time (US & Canada)
569618972535959552,negative,1.0,Customer Service Issue,1.0,American,,MarkPerlowitz,,0,@AmericanAir I need to order a special meal and I can't reach AA. Been on hold for over 2 hours,"[15.1659317, 120.5830548]",2015-02-22 14:05:20 -0800,,
569618884577218560,negative,1.0,Late Flight,1.0,American,,mattadams_,,0,@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work!,,2015-02-22 14:04:59 -0800,"ÜT: 29.717516,-95.505488",Central Time (US & Canada)
569618659917893632,negative,1.0,Late Flight,0.6713,American,,nicoeats,,0,"@AmericanAir two hours Late Flightr and still waiting for a callback. Need to reschedule flight 1027, hopefully to the Late Flightr one tomo not Cancelled Flighted",,2015-02-22 14:04:06 -0800,"Tokyo, Japan",Eastern Time (US & Canada)
569618371148443649,negative,1.0,Flight Attendant Complaints,0.6877,American,,SarahisJewish,,0,"@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though.","[38.85482856, -77.04128223]",2015-02-22 14:02:57 -0800,"Los Angeles, CA",Quito
569618327078887424,negative,1.0,Cancelled Flight,0.7021,American,,marystanforddc,,0,"@AmericanAir Flt Cancelled Flighted, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help?",,2015-02-22 14:02:46 -0800,,Quito
569618210699513856,negative,1.0,Late Flight,0.7033,American,,MrDisaster,,0,@AmericanAir we're still stucked in the airport. #AADelay #AA919,,2015-02-22 14:02:19 -0800,São Paulo,Brasilia
569618056605016064,positive,1.0,,,American,,TrueChief77,,0,"@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew",,2015-02-22 14:01:42 -0800,970 Colorado,
569617894666997761,negative,1.0,Bad Flight,0.6526,American,,JamieStrong38,,0,"@AmericanAir redirect my flight without telling me, service is abysmal.",,2015-02-22 14:01:03 -0800,,
569617887637348352,negative,1.0,Customer Service Issue,0.3536,American,,Benje0123,,1,"@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!",,2015-02-22 14:01:02 -0800,,
569617808885096448,negative,1.0,Customer Service Issue,1.0,American,,ejacqui,,1,"@AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening.",,2015-02-22 14:00:43 -0800,Chicago,Central Time (US & Canada)
569617807916322817,negative,1.0,Late Flight,0.6817,American,,c_morlando,,0,@AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly,,2015-02-22 14:00:43 -0800,,
569617089155211265,neutral,1.0,,,American,,HollyHhirsch,,0,@AmericanAir just downloaded the app for iPhone.  Notice drink coupon but nothing is displayed?  Getting ready to fly...,,2015-02-22 13:57:51 -0800,Chicago,
569616934225846273,negative,1.0,Flight Booking Problems,0.6604,American,,farfalla818,,0,@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!,,2015-02-22 13:57:14 -0800,"Plano, Texas",
569616839761743872,positive,1.0,,,American,,brentblume,,0,"@AmericanAir - yep , they've been good.  Now can you make that 1535 flight to mci wait just a tick....😃",,2015-02-22 13:56:52 -0800,Omaha,Central Time (US & Canada)
569616699604934656,negative,1.0,Customer Service Issue,0.3474,American,,ejacqui,,0,@AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people.,,2015-02-22 13:56:18 -0800,Chicago,Central Time (US & Canada)
569616586178301952,negative,1.0,Customer Service Issue,0.3718,American,,thepin618,,0,@AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available,,2015-02-22 13:55:51 -0800,,
569616573905936384,negative,1.0,Cancelled Flight,1.0,American,,_BLeLLeN_,,0,@AmericanAir 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home!,,2015-02-22 13:55:48 -0800,,Quito
569616554922418177,negative,1.0,Flight Attendant Complaints,0.6702,American,,ejacqui,,0,@AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all.,,2015-02-22 13:55:44 -0800,Chicago,Central Time (US & Canada)
569616362223628289,negative,1.0,Customer Service Issue,0.6920000000000001,American,,BridleCharlotte,,0,"@AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now?",,2015-02-22 13:54:58 -0800,,
569616335488966656,negative,1.0,Customer Service Issue,1.0,American,,JamieStrong38,,0,@AmericanAir fcuk you. Shit service. You got no fans.,,2015-02-22 13:54:51 -0800,,
569616283706077184,negative,0.6582,Cancelled Flight,0.6582,American,,SilverStim,,0,"@AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now?",,2015-02-22 13:54:39 -0800,,
569616208804380672,neutral,0.7026,,0.0,American,,totestoked,,0,@AmericanAir I will thank you. What do I do if I can't get through and my flight on hold Cancelled Flights?,,2015-02-22 13:54:21 -0800,"Naperville, IL ",Eastern Time (US & Canada)
569616120866476032,neutral,0.6801,,0.0,American,,galen_emery,,0,@AmericanAir so how do we get me a person?,,2015-02-22 13:54:00 -0800,"Seattle, WA",Pacific Time (US & Canada)
569616019708182529,negative,1.0,Customer Service Issue,1.0,American,,farfalla818,,0,"@AmericanAir not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!!",,2015-02-22 13:53:36 -0800,"Plano, Texas",
569615983205347329,neutral,0.6997,,0.0,American,,KiraMercedes_,,0,@AmericanAir where do I look for cabin crew vacancies?,,2015-02-22 13:53:28 -0800,,London
569615855505387520,negative,1.0,Flight Booking Problems,0.6961,American,,SouljaCoy,,0,"@AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here...",,2015-02-22 13:52:57 -0800,"Orange County, CA",Pacific Time (US & Canada)
569615540089700353,neutral,1.0,,,American,,HertzOnMyCouch,,0,@AmericanAir hi how are you,,2015-02-22 13:51:42 -0800,hertz's couch ,
569615514928074752,negative,1.0,Customer Service Issue,1.0,American,,morriskmm,,0,@AmericanAir cannot talk to any agents keep getting hung up on crazy,,2015-02-22 13:51:36 -0800,,
569615444300185600,negative,1.0,Cancelled Flight,1.0,American,,kat_lilfish,,0,"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville.",,2015-02-22 13:51:19 -0800,,
569615410720432128,negative,1.0,Cancelled Flight,1.0,American,,mattlurrie,,0,"@americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do?",,2015-02-22 13:51:11 -0800,New York City,Eastern Time (US & Canada)
569615290956259328,negative,0.6943,Flight Booking Problems,0.6943,American,,OrryClayborne,,0,@AmericanAir I got rebooked on on us airways by you guys but the flight I got won't work. Any help would be appreciated.,"[47.24879409, -122.43874458]",2015-02-22 13:50:42 -0800,"Memphis, TN",Eastern Time (US & Canada)
569615100006440960,negative,1.0,Customer Service Issue,1.0,American,,GurpreetSaran,,0,@AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?,,2015-02-22 13:49:57 -0800,"San Jose, CA",Central Time (US & Canada)
569615004489494528,neutral,0.6535,,0.0,American,,ChristianRicks,,0,@AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it...,,2015-02-22 13:49:34 -0800,"Durham, NC",Eastern Time (US & Canada)
569614917826965504,negative,0.7255,Can't Tell,0.3651,American,,jenw714,,0,@AmericanAir @AmericanAir how do you expect to do that?,,2015-02-22 13:49:14 -0800,Atl,Central Time (US & Canada)
569614088390578176,negative,1.0,Cancelled Flight,0.6265,American,,louiswoof,,0,"@AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help?",,2015-02-22 13:45:56 -0800,"Tucson, Arizona",
569614085807067136,negative,0.6567,Lost Luggage,0.3467,American,,macario2,,0,@AmericanAir they did tell that our luggage stayed inside the plane ! Look this video http://t.co/YokkHHQcMP,,2015-02-22 13:45:55 -0800,Pocos de Caldas,Brasilia
569613661045690368,negative,0.7143,Can't Tell,0.7143,American,,CandyandPizza,,0,"@AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you",,2015-02-22 13:44:14 -0800,New York City,Central Time (US & Canada)
569613611510960128,neutral,0.6557,,,American,,georgetietjen,,0,@AmericanAir Hi guys checking in US/AA 639 JFK PHX and renewed Admirals Club today.,,2015-02-22 13:44:02 -0800,,
569613601918492672,neutral,1.0,,,American,,CoryStinebrink,,0,@AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow,,2015-02-22 13:44:00 -0800,"Madison, WI",Central Time (US & Canada)
569613537158373376,negative,0.6973,Can't Tell,0.35100000000000003,American,,RussellsWriting,,0,@AmericanAir tried that and can't get through.,,2015-02-22 13:43:44 -0800,Los Angeles,Arizona
569613523648532480,negative,1.0,Customer Service Issue,0.3419,American,,mirmanwar,,0,"@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!",,2015-02-22 13:43:41 -0800,Jeddah-Karachi X NYC,Quito
569613473845542912,negative,1.0,Lost Luggage,1.0,American,,lindseyjerin,,0,"@AmericanAir you think I haven't tried that multiple times?? The ""status"" of my bag is that it should've been here YESTERDAY. So disgusted.",,2015-02-22 13:43:29 -0800,"Alexandria, VA",Quito
569613265631780865,negative,1.0,Customer Service Issue,1.0,American,,ra1der7581,,0,@AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain,,2015-02-22 13:42:40 -0800,"Albuquerque,New Mexico ",America/Boise
569612947833671680,negative,1.0,Bad Flight,0.3488,American,,Meswannjr,,0,@AmericanAir I get &amp; can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating.,,2015-02-22 13:41:24 -0800,"Plano, TX",Central Time (US & Canada)
569612307363266560,negative,1.0,Customer Service Issue,1.0,American,,melmadetoday,,0,@AmericanAir not sure why I would bother when the agent at the airport didnt help &amp; nobody on phone would. Ticket Cancelled Flightled for no reason.,,2015-02-22 13:38:51 -0800,In the kitchen,
569612280989495296,negative,1.0,Flight Booking Problems,0.71,American,,helloheidib,,0,@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today,,2015-02-22 13:38:45 -0800,,
569612035585155073,negative,1.0,Lost Luggage,0.3557,American,,macario2,,0,@AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD,,2015-02-22 13:37:46 -0800,Pocos de Caldas,Brasilia
569612028492570624,neutral,1.0,,,American,,juliezeier,,0,@AmericanAir  2 hours to be answered on a call?,,2015-02-22 13:37:45 -0800,,
569611735696580611,negative,1.0,Customer Service Issue,0.3514,American,,lmaxwell11,,0,@AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that?,,2015-02-22 13:36:35 -0800,O.K.C.,Central Time (US & Canada)
569611721054162945,negative,1.0,Customer Service Issue,0.3664,American,,TheLoveBite,,0,"@AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation",,2015-02-22 13:36:31 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569611581920808960,negative,1.0,Late Flight,1.0,American,,macario2,,0,@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew?,,2015-02-22 13:35:58 -0800,Pocos de Caldas,Brasilia
569611482234687488,positive,1.0,,,American,,BikashDube,,0,"@AmericanAir 

Fantastic support by the Twitter team. I appreciate it. Thanks again.",,2015-02-22 13:35:34 -0800,,
569611259357863936,neutral,1.0,,,American,,juliezeier,,0,@AmericanAir  hung up on now many times trying to cal 8004337300 crazy,,2015-02-22 13:34:41 -0800,,
569611217301450752,negative,1.0,Can't Tell,0.3555,American,,raseay,,0,@AmericanAir that's quite an impressive list of fees!,,2015-02-22 13:34:31 -0800,"Oxford, MS",Central Time (US & Canada)
569611065820110848,negative,1.0,Customer Service Issue,0.6696,American,,otisday,,0,"@AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes",,2015-02-22 13:33:55 -0800,Pekin,Eastern Time (US & Canada)
569610871934205954,negative,1.0,Can't Tell,0.3658,American,,MrMarioMendoza,,0,@AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah,,2015-02-22 13:33:09 -0800,,
569610485101768704,negative,0.6941,Flight Booking Problems,0.6941,American,,jmgscott,,0,"“@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.” Good luck with that!",,2015-02-22 13:31:37 -0800,"Dallas, TX",Central Time (US & Canada)
569609970007674881,negative,1.0,Cancelled Flight,1.0,American,,KyleKaplan,,0,@AmericanAir flight was Cancelled Flightled can you guys help?,,2015-02-22 13:29:34 -0800,"iPhone: 40.829401,-73.926223",Pacific Time (US & Canada)
569609887388270592,negative,1.0,Flight Booking Problems,0.363,American,,PredsFran,,0,"@AmericanAir Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because ""no weather advisory.""Really!",,2015-02-22 13:29:14 -0800,Tennessee,Central Time (US & Canada)
569609699152273409,negative,1.0,Cancelled Flight,1.0,American,,SraJackson,,0,"@AmericanAir my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight, you have my money, find a way to get me there from EWR",,2015-02-22 13:28:29 -0800,New Jersey,Eastern Time (US & Canada)
569609590171676675,negative,1.0,Lost Luggage,1.0,American,,TheLoveBite,,0,@AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin.,,2015-02-22 13:28:03 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569609396461936640,positive,1.0,,,American,,BrophySheen,,0,@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane &amp; Norma Sedholm for making me feel comfortable ✈️✈️✈️✈️✈️✈️✈️,,2015-02-22 13:27:17 -0800,New Jersey,
569609326253502465,negative,1.0,Customer Service Issue,0.6741,American,,BethMyn,,0,@AmericanAir Can't get thru by phone to use a credit that's about to expire! #frustrated #aa.com,,2015-02-22 13:27:00 -0800,,
569609163824713729,neutral,1.0,,,American,,nycgypc,,0,@AmericanAir when is next lax JFK flight today,,2015-02-22 13:26:22 -0800,,
569608733321498627,positive,1.0,,,American,,JuliaWallClarke,,0,"@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital.","[40.6474324, -73.7936881]",2015-02-22 13:24:39 -0800,UK / Canada / etc,Atlantic Time (Canada)
569608570066436096,negative,1.0,Customer Service Issue,1.0,American,,jddowsett,,0,@AmericanAir now down to only one agent helping a stagnant line of almost 100 customers. Super.,,2015-02-22 13:24:00 -0800,"PA, NY & HI",Quito
569608446586200064,negative,1.0,Customer Service Issue,1.0,American,,sweetmel,,0,@AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers.,"[32.97609561, -96.53349238]",2015-02-22 13:23:31 -0800,"Dallas, TX",Central Time (US & Canada)
569608307184242688,negative,0.7039,Bad Flight,0.3587,American,,sa_craig,,0,"@AmericanAir after all, the plane didn’t land in identical or worse) conditions at GRK according to METARs.",,2015-02-22 13:22:57 -0800,"College Station, TX",Central Time (US & Canada)
569608282442047488,negative,1.0,Cancelled Flight,1.0,American,,mycreativespark,,0,@AmericanAir flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank,,2015-02-22 13:22:52 -0800,Ohio,Quito
569608265623064576,negative,1.0,Flight Attendant Complaints,1.0,American,,igclp,,0,"@AmericanAir first the pilot, then the catering...",,2015-02-22 13:22:47 -0800,,
569608257607737344,negative,0.6915,Customer Service Issue,0.3566,American,,DanielLassman,,0,".@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams.",,2015-02-22 13:22:46 -0800,"Ocean Ridge, FL",Eastern Time (US & Canada)
569608190410809344,negative,1.0,Flight Booking Problems,0.3838,American,,igclp,,0,@AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us.,,2015-02-22 13:22:30 -0800,,
569607918569410560,negative,1.0,Customer Service Issue,1.0,American,,sweetmel,,0,@AmericanAir @TheNateK I submitted a complaint via that link in Dec. &amp; followed up in Jan. NEVER HEARD BACK! #badcustomerservice,,2015-02-22 13:21:25 -0800,"Dallas, TX",Central Time (US & Canada)
569607706358779904,positive,1.0,,,American,,stvnoneal,,0,"@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines","[40.68621427, -74.1793971]",2015-02-22 13:20:34 -0800,NEW YORK CITY,Eastern Time (US & Canada)
569607661655715841,negative,1.0,Cancelled Flight,1.0,American,,0veranalyser,,0,"@AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do?",,2015-02-22 13:20:23 -0800,,Perth
569607509167595520,negative,1.0,Can't Tell,0.3703,American,,andrewjh,,0,"@AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg",,2015-02-22 13:19:47 -0800,Capitol Hill D.C. ,Eastern Time (US & Canada)
569607321908862977,negative,0.7038,Flight Booking Problems,0.3613,American,,SraJackson,,0,@AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight!,,2015-02-22 13:19:02 -0800,New Jersey,Eastern Time (US & Canada)
569607124772196352,negative,1.0,Can't Tell,0.6598,American,,FvGrecia,,0,@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.,,2015-02-22 13:18:15 -0800,,
569606926234824704,negative,1.0,Customer Service Issue,1.0,American,,galen_emery,,0,@AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu.,,2015-02-22 13:17:28 -0800,"Seattle, WA",Pacific Time (US & Canada)
569606513859305473,negative,1.0,Customer Service Issue,1.0,American,,EricStride,,0,@americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail,,2015-02-22 13:15:50 -0800,,
569606467646578688,negative,1.0,Customer Service Issue,0.6829999999999999,American,,SraJackson,,0,@AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck!,,2015-02-22 13:15:39 -0800,New Jersey,Eastern Time (US & Canada)
569606374591746050,negative,0.6684,Lost Luggage,0.3419,American,,RafaelBertorell,,0,@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?,,2015-02-22 13:15:17 -0800,,
569606248095576064,negative,1.0,Flight Attendant Complaints,0.3648,American,,jddowsett,,0,@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.,,2015-02-22 13:14:46 -0800,"PA, NY & HI",Quito
569606226880929792,negative,0.659,Customer Service Issue,0.659,American,,otisday,,0,@AmericanAir @cheerUPDATES So you're saying the call center is understaffed?,,2015-02-22 13:14:41 -0800,Pekin,Eastern Time (US & Canada)
569606135960858624,neutral,0.6545,,0.0,American,,kelseybiscoe,,0,@AmericanAir I've been trying to change frm AA 2401 to LAX at 6:50am MONDAY morning then AA 2586 from LAX to FAT to flight AA 1359?#helpAA,,2015-02-22 13:14:20 -0800,,
569606093393010688,neutral,1.0,,,American,,mareyes15,,0,@AmericanAir are flights from Columbus Ohio to Dallas Texas Cancelled Flighted?,,2015-02-22 13:14:10 -0800,,Eastern Time (US & Canada)
569605935280336896,negative,1.0,Flight Booking Problems,0.7115,American,,otisday,,0,"@AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less?",,2015-02-22 13:13:32 -0800,Pekin,Eastern Time (US & Canada)
569605930146353152,negative,1.0,Late Flight,1.0,American,,jddowsett,,0,@AmericanAir  many have missed connections already b/c of delayed flight which will finally board soon,,2015-02-22 13:13:31 -0800,"PA, NY & HI",Quito
569605928636407808,neutral,0.6393,,0.0,American,,SmithsAreRare,,0,@AmericanAir On flt 1627 from DFW to FAT on 2/23 and it was 86'd. Can you rebook me on the 1359 flight tonight? Can't get through on phone.,,2015-02-22 13:13:30 -0800,L-Town,Central Time (US & Canada)
569605877512024064,negative,1.0,Customer Service Issue,0.3469,American,,BDinDallas,,0,@AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!!,,2015-02-22 13:13:18 -0800,"Dallas, Texas",Eastern Time (US & Canada)
569605699308818432,negative,1.0,Customer Service Issue,0.6475,American,,RafaelBertorell,,0,"@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am",,2015-02-22 13:12:36 -0800,,
569605602961281024,negative,1.0,Flight Attendant Complaints,0.66,American,,jddowsett,,0,@AmericanAir yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight.,,2015-02-22 13:12:13 -0800,"PA, NY & HI",Quito
569605452230754305,negative,1.0,Late Flight,0.6863,American,,otisday,,0,"@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times.",,2015-02-22 13:11:37 -0800,Pekin,Eastern Time (US & Canada)
569605359406485504,negative,1.0,longlines,1.0,American,,jddowsett,,0,"@AmericanAir been waiting in line for over an hour in San Antonio, barely moved &amp; only two agents. 30 in front of me &amp; at least 40 behind.",,2015-02-22 13:11:15 -0800,"PA, NY & HI",Quito
569605022197153792,positive,0.6593,,,American,,wesleytravis,,0,@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe.  Thanks for the help!,"[44.26313964, -69.78197616]",2015-02-22 13:09:54 -0800,"Webster Groves, MO",
569604994825105408,negative,1.0,Customer Service Issue,0.7094,American,,Cameratown,,0,@AmericanAir. You neglected to mention the $200 fee per ticket.  I had a medical reason and still have had to jump thru hoops.,,2015-02-22 13:09:48 -0800,"Boston, MA",Eastern Time (US & Canada)
569604909571678208,negative,1.0,Customer Service Issue,1.0,American,,Kaywillsmith,,0,@AmericanAir ....I am on attempt #6 and hour #10 of calling and being put on hold.  Not feeling confident that I will ever get through...,,2015-02-22 13:09:27 -0800,The City of Big Shoulders,Central Time (US & Canada)
569604904689340416,negative,1.0,Customer Service Issue,1.0,American,,JonGilsonAF,,0,"@AmericanAir bought a ticket on @SouthwestAir. After two days, your ""team"" couldn't share the data needed to get me to my next meeting.",,2015-02-22 13:09:26 -0800,"Boston, MA",
569604777962643457,negative,1.0,Late Flight,1.0,American,,erina_jones,,0,@AmericanAir thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by ✈️✌️,,2015-02-22 13:08:56 -0800,London,
569604674715693057,negative,0.6711,Flight Booking Problems,0.3479,American,,LIGal19,,0,@AmericanAir cut it. Put me on a flt tomorrow.,,2015-02-22 13:08:31 -0800,"ÜT: 40.881241,-73.107717",Quito
569604659712811009,negative,1.0,Customer Service Issue,1.0,American,,JWinakor,,0,@AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations,,2015-02-22 13:08:28 -0800,,
569604466757865472,negative,1.0,Cancelled Flight,0.5057,American,,LIGal19,,0,@AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut,,2015-02-22 13:07:42 -0800,"ÜT: 40.881241,-73.107717",Quito
569604453462110208,negative,1.0,Lost Luggage,0.6814,American,,agirlnamedfrank,,0,"@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim.",,2015-02-22 13:07:39 -0800,Brooklyn,Eastern Time (US & Canada)
569604425238454273,negative,1.0,Flight Booking Problems,0.5561,American,,LIGal19,,0,@AmericanAir my flt is at 7a tom. I have now rec'd notification that I'm going out from some other airport,,2015-02-22 13:07:32 -0800,"ÜT: 40.881241,-73.107717",Quito
569604400479649792,neutral,0.6613,,0.0,American,,Kaywillsmith,,0,@AmericanAir how does one book a ticket online and put it on hold?  Does that require that I pay for the ticket?,,2015-02-22 13:07:26 -0800,The City of Big Shoulders,Central Time (US & Canada)
569604354703020032,negative,1.0,Customer Service Issue,1.0,American,,csb2107,,0,@AmericanAir can you help me with a reservation? cant get through on the phone,,2015-02-22 13:07:15 -0800,,
569604330229092352,negative,1.0,Customer Service Issue,0.6188,American,,CavaTed,,0,@AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn,,2015-02-22 13:07:09 -0800,Washington DC,Eastern Time (US & Canada)
569604328153083904,negative,1.0,Late Flight,0.6849,American,,farazq,,1,"@AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA.","[40.80718573, -73.95477259]",2015-02-22 13:07:09 -0800,"New York, NY",Quito
569604243226652672,negative,1.0,Can't Tell,0.6826,American,,Texomagal5,,0,@AmericanAir more of the insane treatment by your customers,"[38.5369071, -106.9349375]",2015-02-22 13:06:48 -0800,,Eastern Time (US & Canada)
569604176960827392,negative,0.705,Customer Service Issue,0.705,American,,gorbell,,0,@americanair Help!  I need to speak to a live agent before I lose my online reservation being held.,,2015-02-22 13:06:33 -0800,"Santa Maria, Califoria",Pacific Time (US & Canada)
569604173236477952,negative,1.0,Customer Service Issue,0.7159,American,,otisday,,0,"@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever.",,2015-02-22 13:06:32 -0800,Pekin,Eastern Time (US & Canada)
569604083507556353,negative,1.0,Flight Attendant Complaints,0.6766,American,,Texomagal5,,0,@AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies,"[38.538038, -106.9370467]",2015-02-22 13:06:10 -0800,,Eastern Time (US & Canada)
569603991551782913,positive,0.6401,,,American,,HybridMovementC,,0,@AmericanAir  Mad love http://t.co/4ojrSDWPkK NYC-,,2015-02-22 13:05:48 -0800,"everywhere, all the time.",
569603962233622528,positive,0.3646,,0.0,American,,agirlnamedfrank,,0,"@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on ""travel size"" toiletries",,2015-02-22 13:05:41 -0800,Brooklyn,Eastern Time (US & Canada)
569603590349848576,negative,1.0,Can't Tell,0.6431,American,,otisday,,0,"@AmericanAir @ejacqui If you updated the screens, then people would know the Late Flightst info, good or bad. And that wouldn't work because...",,2015-02-22 13:04:13 -0800,Pekin,Eastern Time (US & Canada)
569603156927246336,negative,1.0,Flight Booking Problems,0.6964,American,,JasonShaw2,,2,@AmericanAir missing a full days of work thanks guys,,2015-02-22 13:02:29 -0800,Belleville,Eastern Time (US & Canada)
569603127223066624,negative,1.0,Customer Service Issue,1.0,American,,rebeccabw,,0,@AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear.,,2015-02-22 13:02:22 -0800,"Dallas, Texas",Central Time (US & Canada)
569602798867881985,negative,1.0,Customer Service Issue,0.6531,American,,DanielLassman,,0,.@AmericanAir I can't even get on the phone with your reservations team. The system automatically disconnects us.,,2015-02-22 13:01:04 -0800,"Ocean Ridge, FL",Eastern Time (US & Canada)
569602682505138176,negative,1.0,Flight Booking Problems,0.6538,American,,nubzjubz,,0,@AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!!,,2015-02-22 13:00:36 -0800,,Eastern Time (US & Canada)
569602563261276160,negative,1.0,Customer Service Issue,0.6589,American,,otisday,,0,"@AmericanAir @russelneiss No, American. This is simple. How about YOU call HER back with the info for her new flight. Basic customer service",,2015-02-22 13:00:08 -0800,Pekin,Eastern Time (US & Canada)
569602295224246272,negative,1.0,Lost Luggage,1.0,American,,GMFujarski,,0,@AmericanAir I have looked and I was told it was in Guatemala last night. No record of anywhere today. I need my clothing for work tomorrow.,,2015-02-22 12:59:04 -0800,,
569602069335838720,negative,1.0,Customer Service Issue,1.0,American,,otisday,,0,"@AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though.",,2015-02-22 12:58:10 -0800,Pekin,Eastern Time (US & Canada)
569602057285574656,negative,1.0,Flight Booking Problems,0.6626,American,,jweslo,,0,@AmericanAir please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks.,,2015-02-22 12:58:07 -0800,Brantford,
569601934853873664,negative,1.0,Customer Service Issue,1.0,American,,rakugojon,,0,@AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour...,,2015-02-22 12:57:38 -0800,San Francisco,London
569601869598867456,positive,1.0,,,American,,mattlantz,,0,@AmericanAir You guys did an amazing job today! Know it’s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me!,,2015-02-22 12:57:23 -0800,"Tyler, Texas",Central Time (US & Canada)
569601519663906819,negative,1.0,Late Flight,0.6925,American,,tj_carlson,,0,.@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!,,2015-02-22 12:55:59 -0800,"Brookings, SD",Central Time (US & Canada)
569601363799359488,negative,1.0,Flight Attendant Complaints,1.0,American,,stevereasnors,,0,@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!,,2015-02-22 12:55:22 -0800,Los Angeles,Pacific Time (US & Canada)
569601354118905859,negative,1.0,Can't Tell,0.3606,American,,ronrisman,,0,@AmericanAir   You neglected to mention the $200 fee per ticket.  I had a medical reason and still have had to jump thru hoops.,,2015-02-22 12:55:20 -0800,New England,Central Time (US & Canada)
569601337882755073,neutral,1.0,,,American,,elizabethlawley,,0,@AmericanAir yes and I would like a refund.,,2015-02-22 12:55:16 -0800,Chicago,Central Time (US & Canada)
569601332040089600,neutral,1.0,,,American,,SamuelWatkin,,0,@AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen?,,2015-02-22 12:55:14 -0800,"Maidstone, UK",London
569601094239825920,positive,1.0,,,American,,EricRoberts,,1,Eliza &amp; I cheated on u @AmericanAir with @AirTahitiNui &amp; it was a lovely flight. But we'll be back! Lots!,,2015-02-22 12:54:18 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569600985007558656,positive,0.6868,,,American,,IoanGil,,0,@AmericanAir I hope you like the photo :) http://t.co/p7fSLuxEGW,,2015-02-22 12:53:52 -0800,,London
569600927394631680,negative,1.0,Customer Service Issue,0.7282,American,,otisday,,0,"@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?",,2015-02-22 12:53:38 -0800,Pekin,Eastern Time (US & Canada)
569600780048560128,negative,1.0,Bad Flight,0.3688,American,,sa_craig,,0,"@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it’s the ILS at CLL at fault, not the weather.",,2015-02-22 12:53:03 -0800,"College Station, TX",Central Time (US & Canada)
569600694388445184,negative,1.0,Cancelled Flight,0.6773,American,,otisday,,0,"@AmericanAir @CAexhibitions Sorry in, like, a general way? Or sorry that incompetence/understaffing is compounding weather issues?",,2015-02-22 12:52:42 -0800,Pekin,Eastern Time (US & Canada)
569600599588630529,neutral,1.0,,,American,,SentieriMelinda,,0,@AmericanAir please help us get home tomorrow!!!!!,,2015-02-22 12:52:20 -0800,,
569600462661554177,negative,1.0,Customer Service Issue,0.6887,American,,otisday,,0,"@AmericanAir @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal.",,2015-02-22 12:51:47 -0800,Pekin,Eastern Time (US & Canada)
569600295833116672,negative,1.0,Customer Service Issue,1.0,American,,otisday,,0,"@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work.",,2015-02-22 12:51:07 -0800,Pekin,Eastern Time (US & Canada)
569600291290656768,negative,1.0,Bad Flight,0.6709999999999999,American,,shmitty03,,0,@AmericanAir fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow,"[33.64199395, -84.44238523]",2015-02-22 12:51:06 -0800,"Long Island, New York ",Quito
569600137296633856,positive,1.0,,,American,,douglaskgordon,,0,@AmericanAir Thank you.....you do the same!!,,2015-02-22 12:50:30 -0800,"Caribbean, New York and Miami.",Indiana (East)
569599978722746368,negative,1.0,Customer Service Issue,0.361,American,,otisday,,0,@AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget...,,2015-02-22 12:49:52 -0800,Pekin,Eastern Time (US & Canada)
569599379893575680,negative,1.0,Customer Service Issue,0.6599,American,,otisday,,0,"@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced.",,2015-02-22 12:47:29 -0800,Pekin,Eastern Time (US & Canada)
569599312671301633,negative,0.6474,Customer Service Issue,0.6474,American,,KeelyPerez,,0,@AmericanAir hey there me again from yesterday im still on hold,,2015-02-22 12:47:13 -0800,NEONgarden,Quito
569599269189107712,negative,1.0,Customer Service Issue,1.0,American,,tennetexan,,0,@AmericanAir weather is unavoidable. Understaffing is controllable,,2015-02-22 12:47:03 -0800,"Pilot Point, Republic of Texas",
569599116403036160,negative,1.0,Late Flight,0.6424,American,,skogsbergh,,0,"@AmericanAir Not only was 5418 Late Flight, but we've been boarded and waiting for over 30min. WTF?","[32.90771571, -97.04233322]",2015-02-22 12:46:26 -0800,Lake Arrowhead,
569598991463268352,negative,0.7257,Flight Attendant Complaints,0.3919,American,,otisday,,0,@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?,,2015-02-22 12:45:56 -0800,Pekin,Eastern Time (US & Canada)
569598942821744640,negative,0.6426,Cancelled Flight,0.6426,American,,KirstKV,,0,@AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome!  #twitterhug #shesaidrun,,2015-02-22 12:45:45 -0800,,Central Time (US & Canada)
569598671420919808,negative,1.0,Customer Service Issue,0.6618,American,,jenrpblcn,,0,@AmericanAir I know.  After an hour I got a live person.  It messes up our arrival and car plans at two airports and is costing us more.,,2015-02-22 12:44:40 -0800,"Seattle, WA",Arizona
569598544379817984,neutral,0.6917,,0.0,American,,csb2107,,0,@AmericanAir I can't get ahold of aadvantage reservations.  I need to ticket a reservation that Cancelled Flights soon.  can you help?,,2015-02-22 12:44:10 -0800,,
569598406181695488,negative,1.0,Customer Service Issue,1.0,American,,jadedhippie09,,0,"@AmericanAir i was also told by agents my issues ""aren't their prob"" K fine. I get it. But have some compassion 4 others dealing w/this!!!",,2015-02-22 12:43:37 -0800,,
569598314825555968,negative,1.0,Flight Attendant Complaints,0.6282,American,,sigmanu56,,0,@AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful.,,2015-02-22 12:43:15 -0800,"Natchitoches, LA",
569598155999674368,negative,1.0,Flight Attendant Complaints,0.3555,American,,jadedhippie09,,0,@AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had,,2015-02-22 12:42:37 -0800,,
569597962659110913,neutral,0.7241,,0.0,American,,kelseybiscoe,,0,@AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!!,,2015-02-22 12:41:51 -0800,,
569597885446270976,negative,1.0,Customer Service Issue,0.6379,American,,cataattack,,0,@AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin,,2015-02-22 12:41:33 -0800,"Buenos Aires, Argentina",Buenos Aires
569597742693154816,negative,1.0,Customer Service Issue,0.6733,American,,jadedhippie09,,0,@AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again.,,2015-02-22 12:40:59 -0800,,
569597666025345024,negative,1.0,Customer Service Issue,0.3482,American,,bshelton68,,0,"@AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome.",,2015-02-22 12:40:40 -0800,Everett,Arizona
569597220871282690,negative,1.0,Customer Service Issue,0.6888,American,,sweetmel,,0,@AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else.,,2015-02-22 12:38:54 -0800,"Dallas, TX",Central Time (US & Canada)
569597072350978048,negative,1.0,Customer Service Issue,1.0,American,,sweetmel,,0,@AmericanAir I DMed you my AA &amp; phone #s &amp; you can't have someone call me? What was the point of your response? You didn't resolve anything!,,2015-02-22 12:38:19 -0800,"Dallas, TX",Central Time (US & Canada)
569596793941401601,negative,1.0,Customer Service Issue,0.6521,American,,rdaniel10,,0,@AmericanAir don't you guys have an email address? Just put me on the next available flight from ohare,,2015-02-22 12:37:12 -0800,,Eastern Time (US & Canada)
569596652622721024,negative,1.0,Late Flight,1.0,American,,billyrobbinscsp,,0,@AmericanAir But Eagle is always Late Flight,,2015-02-22 12:36:39 -0800,,Central Time (US & Canada)
569596515510956032,negative,0.6694,Customer Service Issue,0.3451,American,,angiedrich,,0,@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!,"[33.93939612, -118.38973148]",2015-02-22 12:36:06 -0800,"Santa Monica, CA",Pacific Time (US & Canada)
569596502558920707,negative,1.0,Customer Service Issue,1.0,American,,MeereeneseKnot,,0,"@AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great",,2015-02-22 12:36:03 -0800,,
569596420761604096,negative,1.0,Late Flight,1.0,American,,billyrobbinscsp,,0,@AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation,,2015-02-22 12:35:43 -0800,,Central Time (US & Canada)
569596325076955137,negative,0.6667,Cancelled Flight,0.6667,American,,nicoeats,,0,@AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help.,,2015-02-22 12:35:21 -0800,"Tokyo, Japan",Eastern Time (US & Canada)
569596156927303681,negative,1.0,Late Flight,0.6742,American,,Diane_Lowery,,0,"@AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty.  #epicfail #poorplanning",,2015-02-22 12:34:41 -0800,Cool suburb N. of Dallas,Central Time (US & Canada)
569595899204255745,negative,1.0,Customer Service Issue,0.6234,American,,BaburRaja,,0,"@AmericanAir seems like queue times are very high, in Q waiting for an agent 4 almost  an hour.Flight got Cancelled Flightled. http://t.co/sDm2wvR3zr",,2015-02-22 12:33:39 -0800,"Chelmsford, MA",
569595791355981825,negative,1.0,Can't Tell,0.6684,American,,CakeNDeath,,0,"@AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary.",,2015-02-22 12:33:13 -0800,Old City Philly,
569595643087486976,neutral,0.6616,,0.0,American,,coffeeculture,,0,@AmericanAir any earlier flights SAP-&gt;Mia &amp; Mia -&gt; New York (lga) on 03.03. I'm currently booked on flights 1504 and 1102.,,2015-02-22 12:32:38 -0800,"Dublin, Ireland",Dublin
569595595754639360,negative,1.0,Customer Service Issue,0.648,American,,SchrierCar,,0,"@AmericanAir no hold times, just disconnections.   There is no excuse for that",,2015-02-22 12:32:27 -0800,,
569595399557685248,negative,1.0,Customer Service Issue,0.6579,American,,rcshore,,0,".@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same.",,2015-02-22 12:31:40 -0800,"Washington, DC",Quito
569595333899997185,negative,0.6384,Customer Service Issue,0.6384,American,,jkordyback,,0,@AmericanAir I’ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.,,2015-02-22 12:31:24 -0800,"North Saanich, BC",Pacific Time (US & Canada)
569595309279440896,neutral,0.6767,,0.0,American,,RafaANieves,,0,"@AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st?",,2015-02-22 12:31:18 -0800,,Quito
569594855556452352,negative,1.0,Customer Service Issue,1.0,American,,jmgscott,,0,@AmericanAir I've been trying for 4 hours to get hold of someone.,,2015-02-22 12:29:30 -0800,"Dallas, TX",Central Time (US & Canada)
569594712337854464,positive,0.6566,,0.0,American,,Ag03Recruiter,,0,@AmericanAir thank you for quick responses.   #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there,,2015-02-22 12:28:56 -0800,"Fort Worth, TX",Central Time (US & Canada)
569594402114392064,negative,0.7021,Late Flight,0.7021,American,,JasonPeppel,,0,@AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?,,2015-02-22 12:27:42 -0800,,
569594123222585344,negative,1.0,Customer Service Issue,1.0,American,,ColourBasis,,0,"@AmericanAir  beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26",,2015-02-22 12:26:36 -0800,"National, based in Texas",Central Time (US & Canada)
569594026732740609,negative,1.0,Customer Service Issue,0.6275,American,,TomGasparetti,,0,@AmericanAir ahhhh your silence is golden now.  This tops it all.  Anyone get fired?,,2015-02-22 12:26:13 -0800,,
569593810390425600,negative,0.7094,Customer Service Issue,0.7094,American,,guernicaguy,,0,@AmericanAir Hey AA - can you help with an itinerary for a plat custy?  Stuck in PVR and phones aren't working,,2015-02-22 12:25:21 -0800,,
569593694963310593,negative,0.6541,Customer Service Issue,0.6541,American,,otisday,,0,@AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow?,,2015-02-22 12:24:54 -0800,Pekin,Eastern Time (US & Canada)
569593346223579137,negative,1.0,Customer Service Issue,1.0,American,,catiekate,,0,@AmericanAir we've been on hold for hours.,"[35.22534456, -106.57241352]",2015-02-22 12:23:30 -0800,,
569593278636675072,negative,1.0,Late Flight,1.0,American,,otisday,,0,@AmericanAir @Stone9956 Do you dislike delays when they're caused by YOUR crew forgetting to load bags &amp; lazy pilot wanting duty day to end?,,2015-02-22 12:23:14 -0800,Pekin,Eastern Time (US & Canada)
569593050235736064,neutral,1.0,,,American,,WishUpon_26,,0,@AmericanAir can you guys help me please?,,2015-02-22 12:22:20 -0800,KY,Eastern Time (US & Canada)
569593045777321985,negative,1.0,Cancelled Flight,0.3704,American,,otisday,,0,@AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth.,,2015-02-22 12:22:19 -0800,Pekin,Eastern Time (US & Canada)
569592981742878721,neutral,0.6521,,,American,,EricRoberts,,0,http://t.co/EIw2sYb8Fu roberts&amp;s=1 @AmericanAir,,2015-02-22 12:22:04 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569592830307508224,negative,1.0,Late Flight,0.7123,American,,Jess_JCW,,0,@AmericanAir .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage  #AmericanAirlines,,2015-02-22 12:21:27 -0800,London,London
569592778872606720,neutral,1.0,,,American,,WishUpon_26,,0,@AmericanAir do you guys have another flight for today that you can book me on from laguardia to louisville ky?,,2015-02-22 12:21:15 -0800,KY,Eastern Time (US & Canada)
569592674400907264,negative,0.6788,Cancelled Flight,0.6788,American,,SarahM0en,,0,@AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?,,2015-02-22 12:20:50 -0800,Nashville TN,Central Time (US & Canada)
569592590632247297,negative,0.644,Cancelled Flight,0.644,American,,sbrandongage,,0,@AmericanAir Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted?,,2015-02-22 12:20:30 -0800,"Pueblo, CO",Eastern Time (US & Canada)
569592447455465472,negative,1.0,Flight Booking Problems,0.6643,American,,totestoked,,0,@AmericanAir trying to book a flight on hold- can't get through to a representative on the phone- Advice?,,2015-02-22 12:19:56 -0800,"Naperville, IL ",Eastern Time (US & Canada)
569592402085847041,negative,1.0,Cancelled Flight,1.0,American,,thepin618,,0,@AmericanAir Cancelled Flights flights arbitrarily on same itinerary.  Weekend ruined for no good reason! No crew = missed Monday am mtg.,,2015-02-22 12:19:45 -0800,,
569592270866878464,neutral,1.0,,,American,,WishUpon_26,,0,@AmericanAir i need someone to help me out,,2015-02-22 12:19:14 -0800,KY,Eastern Time (US & Canada)
569592177312923650,negative,1.0,Cancelled Flight,1.0,American,,WishUpon_26,,0,@AmericanAir my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am  stuck at the airport. Do you guys compensate for this?,,2015-02-22 12:18:52 -0800,KY,Eastern Time (US & Canada)
569592148338876416,negative,1.0,Flight Attendant Complaints,0.708,American,,Jess_JCW,,0,"@AmericanAir &amp; if that wasn't enough, your staff have been so rude &amp; ignored passengers,don't think that should be accepted whatever reason",,2015-02-22 12:18:45 -0800,London,London
569591765793165312,negative,1.0,longlines,0.6788,American,,Jess_JCW,,0,@AmericanAir I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous,,2015-02-22 12:17:14 -0800,London,London
569591730506371072,neutral,1.0,,,American,,TrueChief77,,0,"@AmericanAir guarantee no retribution? If so, I'd be glad to share.",,2015-02-22 12:17:05 -0800,970 Colorado,
569591700416393216,negative,1.0,Cancelled Flight,0.6333,American,,tcunningham10,,0,@AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help,"[40.46692522, -82.64567078]",2015-02-22 12:16:58 -0800,Central Ohio,Eastern Time (US & Canada)
569591653121597440,negative,1.0,Customer Service Issue,0.7255,American,,kiabeveridge,,0,"@AmericanAir I used the ""call back"" feature with an operator regarding my flight, got a call 2 hours Late Flightr and got hung up on. #pleasehelp",,2015-02-22 12:16:47 -0800,Chicago,Mountain Time (US & Canada)
569591540944756737,negative,1.0,Customer Service Issue,1.0,American,,GregPoos,,0,"@AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help.  Direct message faster than calling 800 number? #Backwards",,2015-02-22 12:16:20 -0800,,
569591533617307648,negative,1.0,Cancelled Flight,1.0,American,,tim_sheehy,,0,@AmericanAir  ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue?,,2015-02-22 12:16:18 -0800,Washington DC,Central Time (US & Canada)
569591393540288512,negative,1.0,Cancelled Flight,1.0,American,,TheJoshAbides,,0,"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!",,2015-02-22 12:15:45 -0800,New York City,Eastern Time (US & Canada)
569591285150908416,positive,1.0,,,American,,iambmac,,0,@AmericanAir DMing you now! Big thanks.,,2015-02-22 12:15:19 -0800,"Columbus, OH, USA",Eastern Time (US & Canada)
569591136534319105,negative,1.0,Bad Flight,0.6774,American,,A_for_AdNauseam,,0,@AmericanAir 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously?,,2015-02-22 12:14:44 -0800,,
569590988395708416,positive,1.0,,,American,,howiemandel,,3,@AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable,,2015-02-22 12:14:08 -0800,,Pacific Time (US & Canada)
569590965880532993,negative,1.0,Customer Service Issue,1.0,American,,KCBobolz,,0,@AmericanAir I wait 2+ hrs for CS to call me back re why  flt is cxld/protection &amp; they hang up the minute I answer on 1st ring?,,2015-02-22 12:14:03 -0800,"Milwaukee County, Wisconsin",Central Time (US & Canada)
569590892085915649,negative,1.0,Customer Service Issue,1.0,American,,andyellwood,,0,"@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?",,2015-02-22 12:13:45 -0800,"New York, New York",Eastern Time (US & Canada)
569590191758962688,negative,1.0,Late Flight,0.3358,American,,Jill_Lynnette,,0,I just need a place to sleep when I land without accommodations in PLS @AmericanAir!,,2015-02-22 12:10:58 -0800,,Eastern Time (US & Canada)
569590013278756865,positive,0.6274,,0.0,American,,Flora_Lola_NYC,,0,@AmericanAir Love the new planes for the JFK-LAX run.  Maybe one day I will be on one where the amenities all function.  #NoCharge #Ever,,2015-02-22 12:10:16 -0800,,Eastern Time (US & Canada)
569589959088173056,negative,1.0,Can't Tell,1.0,American,,yourlama,,0,"@AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer.","[32.9070889, -97.03785947]",2015-02-22 12:10:03 -0800,,
569589643487928321,positive,1.0,,,American,,DrCaseyJRudkin,,0,@AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http://t.co/dRW08djHAI,"[40.64946781, -73.76624703]",2015-02-22 12:08:48 -0800,East Coast,
569589460226183168,negative,1.0,Late Flight,1.0,American,,cataattack,,0,@AmericanAir Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers!,,2015-02-22 12:08:04 -0800,"Buenos Aires, Argentina",Buenos Aires
569588816438169600,negative,1.0,Cancelled Flight,1.0,American,,KristinaMeyer7,,0,"@AmericanAir Flight Cancelled Flightled, can't go home until tomorrow. I could use dinner and a play, @AmericanAir! It's my first time in NYC.",,2015-02-22 12:05:30 -0800,,Eastern Time (US & Canada)
569588651925098496,positive,1.0,,,American,,jlhalldc,,0,"Thank you. “@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.”",,2015-02-22 12:04:51 -0800,"Washington, DC",Eastern Time (US & Canada)
569588591602458624,negative,1.0,Customer Service Issue,1.0,American,,jontgreen89,,0,@AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy?,,2015-02-22 12:04:37 -0800,"Waco, TX",Central Time (US & Canada)
569588473050611712,positive,1.0,,,American,,Laurelinesblog,,0,@AmericanAir Thanks! He is.,,2015-02-22 12:04:09 -0800,"Chapel Hill, NC",
569588464896876545,negative,1.0,Bad Flight,1.0,American,,MDDavis7,,0,@AmericanAir thx for nothing on getting us out of the country and back to US. Broken plane? Come on. Get another one.,,2015-02-22 12:04:07 -0800,US,Eastern Time (US & Canada)
569587813856841728,neutral,0.6759999999999999,,0.0,American,,Chad_SMFYM,,0,"“@AmericanAir: @TilleyMonsta George, that doesn't look good. Please follow this link to start the refund process: http://t.co/4gr39s91Dl”😂",,2015-02-22 12:01:31 -0800,,Central Time (US & Canada)
569587705937600512,negative,1.0,Cancelled Flight,1.0,American,,RussellsWriting,,0,"@AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday.",,2015-02-22 12:01:06 -0800,Los Angeles,Arizona
569587691626622976,negative,0.6684,Late Flight,0.6684,American,,GolfWithWoody,,0,@AmericanAir right on cue with the delays👌,,2015-02-22 12:01:02 -0800,,Quito
569587686496825344,positive,0.3487,,0.0,American,,KristenReenders,,0,@AmericanAir thank you we got on a different flight to Chicago.,,2015-02-22 12:01:01 -0800,,
569587371693355008,negative,1.0,Customer Service Issue,1.0,American,,itsropes,,0,@AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc,,2015-02-22 11:59:46 -0800,Texas,
569587242672398336,neutral,1.0,,,American,,sanyabun,,0,@AmericanAir Please bring American Airlines to #BlackBerry10,,2015-02-22 11:59:15 -0800,"Nigeria,lagos",
569587188687634433,negative,1.0,Customer Service Issue,0.6659,American,,SraJackson,,0,"@AmericanAir you have my money, you change my flight, and don't answer your phones! Any other suggestions so I can make my commitment??",,2015-02-22 11:59:02 -0800,New Jersey,Eastern Time (US & Canada)
569587140490866689,neutral,0.6771,,0.0,American,,daviddtwu,,0,@AmericanAir we have 8 ppl so we need 2 know how many seats are on the next flight. Plz put us on standby for 4 people on the next flight?,,2015-02-22 11:58:51 -0800,"dallas, TX",
