tweet_id,airline_sentiment,airline_sentiment_confidence,negativereason,negativereason_confidence,airline,text_cleaned,text_original
570198289376677888,negative,0.6669,Late Flight,0.6669,Delta,"absolutely. the missed connection caused us to miss our ferry to vieques. get us to vieques. also, flight vouchers. #prbound","@JetBlue absolutely. The missed connection caused us to miss our ferry to Vieques. Get us to Vieques. Also, flight vouchers. #PRBound"
568910988361244672,negative,0.6522,Customer Service Issue,0.6522,US Airways,thanks for nothing,@USAirways thanks for nothing
569306302964506624,neutral,0.6904,,0.0,United,could really use your help getting our bags at iad. we're headed to yow but now going to yxu,@united could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU
570000520083075072,negative,1.0,Cancelled Flight,1.0,US Airways,horrible travel day w/ your airlines. my 2:20 flight to birmingham was cancelled flightled w/ no notification so i couldn't get on the 4:05,@USAirways horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05
568850600261226496,negative,1.0,Customer Service Issue,1.0,United,after several trials and several hours of waiting on phone to contact customer care to get my refund all i get is cold shoulder,@united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder
569906598472228864,negative,1.0,Customer Service Issue,1.0,United,i guess. but what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. weather too?,@united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?
570267608773054464,negative,1.0,Cancelled Flight,1.0,American,i understand. but why is this the only flight of the day not going out? twice?! i'm now out of extra meds and diapers for baby.,@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.
569719242427396096,negative,1.0,Cancelled Flight,0.6987,US Airways,not given option for new flight! why can't we get a plane phl-mia? 20years as an #eventprof this is worst travel experience ever,@USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever
569879601784041472,negative,1.0,Customer Service Issue,0.3511,US Airways,i called more than 25 times to redeem mile points and can't get through. you advertise the miles but make them very hard to use!,@USAirways I called more than 25 times to redeem mile points and can't get through.  You advertise the miles but make them very hard to use!
567738171215994880,negative,1.0,Cancelled Flight,1.0,Delta,already spent $300 to stay at hotel last night due to you guys rescheduling my flight. since my cancelled flightation i've spent almost $500,@JetBlue already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my Cancelled Flightation I've spent almost $500
569212376421158912,negative,0.6919,Customer Service Issue,0.6919,US Airways,is there a way to reserve a veg meal online for a flight to brazil tomorrow? i've been onhold for more than 1 hour.,@USAirways @AmericanAir Is there a way to reserve a veg meal online for a flight to Brazil tomorrow? I've been onhold for more than 1 hour.
569630837538361344,positive,0.6775,,,United,"finally made it to rep, who solved my problem.","@united finally made it to rep, who solved my problem."
569775081636782081,positive,1.0,,,Delta,"flight from jfk-sfo was pure awesomeness. mint class and tim our attendant was the best! other airlines, take notes!","@JetBlue flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines, take notes!"
569249704543965184,positive,1.0,,,Delta,great flight,@JetBlue great flight http://t.co/E0R0NTO4TR
568649643187310593,positive,1.0,,,United,anna palm springs gate 19 deserves a medal! handled 30 ppl missing flights like a pro!,@united Anna Palm Springs gate 19  deserves a medal! Handled 30 ppl missing flights like a pro!
568227390566109184,neutral,1.0,,,Southwest,do new flights come out at midnight?,@SouthwestAir do new flights come out at midnight?
570052879643381760,positive,1.0,,,Southwest,/i really love your customer service lou ann in phx rocks. thanks sw. #be ourguest,@SouthwestAir /I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest
569358956549681152,negative,1.0,Customer Service Issue,0.6946,Delta,that is not what your employee at logan told me. i finally got one to meet my daughter on her first solo flight after rude rep :(,@JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :(
568472185993629696,negative,1.0,Customer Service Issue,0.6186,US Airways,i've called to resolve my dividend miles issue for a week to no avail. please advise asap.,@USAirways I've called to resolve my dividend miles issue for a week to no avail.  Please advise ASAP.
569110078403551232,negative,1.0,Customer Service Issue,1.0,Southwest,"how is tkt in the a grp for a cxld flight gets stuck at the back of the cs when your site, phone and agents took 1h to rebook","@SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook"
569959415433965569,negative,0.6702,Flight Attendant Complaints,0.6702,US Airways,i get some bs from a guy at the door says door closes 10 minutes before it backs out. yet i know for a fact it was 5 people short,@USAirways I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short
569720701197750272,negative,1.0,Can't Tell,1.0,US Airways,you are the worst.,@USAirways you are the worst.
570175513035214848,negative,1.0,Lost Luggage,1.0,United,did bags make it on the flight out of iad? second day without clothes is pretty inconvenient. we're pretty curious #unitedairlines,@united did  bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines
570016052895092736,negative,1.0,Customer Service Issue,0.6566,United,boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag.,@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN
569698117685268481,negative,1.0,Can't Tell,0.369,Delta,safety might be your priority but organization clearly is not.,@JetBlue Safety might be your priority but organization clearly is not.
568534166742003712,neutral,1.0,,,United,just got interrogated at the united club chicago. #unitedairlines #rude #poorform,@united Just got interrogated at the United Club Chicago. #UnitedAirlines #rude #PoorForm
569185842876571648,negative,1.0,Flight Attendant Complaints,0.3564,United,total bs.have 1st class seats for connecting flight. your crew late flight. we miss connection. had next plane. yet u don't honor it??,@united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it??
569192778468626432,negative,1.0,Customer Service Issue,1.0,Virgin America,"the css on your site is a 404 right now, please fix. site unusable.","@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable."
568387402810728448,neutral,1.0,,,Delta,hi. just dm'd info,@JetBlue hi. Just DM'd info
569007890029129728,negative,0.6806,Bad Flight,0.3453,US Airways,i was eventually given a flight to memphis but only after i was taken off my original flight bc i was checked in as my father,@USAirways I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father
569696449111461888,positive,1.0,,,American,great flight experience again... sfo-jfk... dare i say it? a consistent high quality on a legacy airline? keep it up guys!,@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!
568905143883849728,positive,0.7065,,,Delta,- looking forward to it when we finally take off.,@JetBlue - looking forward to it when we finally take off.
567730323988172800,positive,0.6718,,,US Airways,will do. hoping for a voucher for a future flight #optimistic,@USAirways will do. Hoping for a voucher for a future flight #Optimistic
568173435173482496,neutral,1.0,,,Southwest,will do! #heart #flying,@SouthwestAir will do! #heart #flying
569950913554620416,negative,0.6541,Can't Tell,0.3367,Delta,"just in case you needed confirmation that ""on fleek"" is dead &amp; gone. rt : our fleet's on fleek.","Just in case you needed confirmation that ""on fleek"" is dead &amp; gone. RT @JetBlue: Our fleet's on fleek. http://t.co/G4O6yX7TMJ"
569646144805953536,negative,1.0,Customer Service Issue,1.0,American,i even went to ticket counter and got no help,@AmericanAir I even went to ticket counter and got no help
569657264262533120,negative,1.0,Customer Service Issue,1.0,American,i am honestly in shock how this process and service compares to my other airline experiences. not really sure what to say...,@AmericanAir I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say...
569314734752854017,negative,1.0,Customer Service Issue,0.7126,US Airways,been on hold way to long! is this the best level of service you can provide? - one hour+ is too long!,@USAirways been on hold way to long!  Is this the best level of service you can provide? - one hour+ is too long!
569685194908819457,negative,0.6603,Late Flight,0.6603,Delta,thank you! hopefully it's soon! we are supposed to leave at 11:23,@JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23
568149287948967936,neutral,1.0,,,Southwest,i'm not sure i did the messaging part right. please let me know if you received it.,@SouthwestAir I'm not sure I did the messaging part right. Please let me know if you received it.
569597885446270976,negative,1.0,Customer Service Issue,0.6379,American,i really hope it departs. they said is because the catering service wasnt available but we can see it next to plane doing nthin,@AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin
569595595754639360,negative,1.0,Customer Service Issue,0.648,American,"no hold times, just disconnections. there is no excuse for that","@AmericanAir no hold times, just disconnections.   There is no excuse for that"
568844772191940608,negative,0.6667,Flight Booking Problems,0.6667,United,why can i only apply one travel certificate per itinerary even when i have multiple flights?,@united Why can I only apply one travel certificate per itinerary even when I have multiple flights?
568076081665679360,positive,1.0,,,Southwest,"oh my gosh seriously?! you just made my day, week, year!!! no one will appreciate this more than me!!!","@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!"
569247394002563072,negative,1.0,Late Flight,1.0,Virgin America,flight 404 delayed 2 hours in la due to mechanical problems. handle like pros but you could have tossed us a free drink.,@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.
569116934379323392,negative,0.6421,Customer Service Issue,0.3368,United,"i appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. also, ski/bootbag policy is awkward at best","@united I appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. Also, ski/bootbag policy is awkward at best"
570287589216751616,neutral,1.0,,,US Airways,we even offered to fly in to another airport and they said they couldn't do that. no explanation why they can't.,@USAirways we even offered to fly in to another airport and they said they couldn't do that. No explanation why they can't.
569973278699352064,negative,0.7014,Customer Service Issue,0.7014,American,"will it be this year, do you think?","@AmericanAir Will it be this year, do you think?"
570271248640401409,negative,0.69,Can't Tell,0.69,Southwest,"yes, very much so! i was looking forward to using your airlines for future flights but never again.","@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again."
570014637397295104,negative,1.0,Customer Service Issue,0.6883,American,"i waited on hold for two hours, only to have my call. really unreliable.","@AmericanAir I waited on hold for two hours, only to have my call. Really unreliable."
569683366632493056,negative,0.6788,Flight Attendant Complaints,0.3879,Delta,had a potentially stressful situation in reflight booking problems a flight which she diffused and helped make awesome!,@JetBlue had a potentially stressful situation in reFlight Booking Problems a flight which she diffused and helped make awesome!
570065545392861184,negative,1.0,Can't Tell,1.0,American,this is the biggest joke i've ever seen and will be telling everyone never to use you guys cause you are a joke,@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke
569545323657494528,negative,1.0,Late Flight,1.0,Delta,nope. this 8:45am flight is now not leaving until almost 5pm. 5! i can't believe i paid money for this.,@JetBlue nope. This 8:45am flight is now not leaving until almost 5pm. 5! I can't believe I paid money for this.
569621412325023744,negative,1.0,Customer Service Issue,0.6889,US Airways,i left an item on plane bos-phl on friday. i've called phl us airways # &amp; left 6 msgs. no return call what to do at this point.,@USAirways I left an item on plane BOS-PHL on Friday.  I've called PHL US Airways # &amp; left 6 msgs. No return call what to do at this point.
570091270334509056,negative,1.0,Lost Luggage,1.0,US Airways,hi. i'm in lga but my luggage is in clt. have been told to come back tomorrow to collect. do you guys want to cover my taxi fare?,@USAirways Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare?
568161997935607808,negative,1.0,Customer Service Issue,1.0,US Airways,you see now that is a lie. they auto respond with insulting email. #sucks,@USAirways you see now that is a lie.  They auto respond with insulting email. #sucks
569940226984042496,neutral,0.6546,,0.0,Delta,tell the truth - this is a pic of your social media community managers isn't it?,@JetBlue tell the truth - this is a pic of your social media community managers isn't it? http://t.co/e2AXlqzWvh
569562147279253504,negative,0.6515,Flight Booking Problems,0.6515,United,adding reservation to ios app doesn't show up on desktop site when logged in. and miles can't be redeemed for upgrades thru your app,@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app
568382790506389504,negative,0.6778,Bad Flight,0.6778,US Airways,i paid for my seat. i expect to be able to use my full seat,@USAirways I paid for my seat.  I expect to be able to use my full seat
570000101654925312,neutral,0.6733,,0.0,American,we've sent you more info via dm. i truly hope you resolve this very quickly. #media #filmcrew #cnn #nbc,@AmericanAir We've sent you more info via DM.  I truly hope you resolve this very quickly. #media #filmcrew #cnn #nbc
569970729237782528,neutral,1.0,,,Southwest,is it possible to add companion to only the 2nd leg of a trip?,@SouthwestAir Is it possible to add companion to only the 2nd leg of a trip?
569279106086522880,negative,0.6571,Late Flight,0.3399,US Airways,will you fly me to somewhere warm? i'm tired of this snow! :(,@USAirways will you fly me to somewhere warm? I'm tired of this snow! :(
569748937545883648,negative,1.0,Cancelled Flight,1.0,American,thanks for your apology but it's a bit late flight. cancelled flighting a flight more than 24 hrs in advance due to weather is ridiculous. we,@AmericanAir thanks for your apology but it's a bit Late Flight. Cancelled Flighting a flight more than 24 hrs in advance due to weather is ridiculous. We
569666352794898432,positive,0.66,,0.0,United,social media team is on point on #oscarnight :),@united social media team is on point on #OscarNight :)
569306524155310080,positive,0.6768,,0.0,Southwest,"flying with you in april, first time on southwest. can't wait!!! flew american airlines last time. was meh.","@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh."
568122064919527424,negative,0.6667,Customer Service Issue,0.6667,Southwest,customer service said it was a known problem that they were using same confirmation numbers for domestic and international,@SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international
568543525505089536,positive,0.6875,,,Virgin America,i was so glad it was mentioned. i took my first virgin flight a few years back and it was a transformative experience.,@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.
569035887956271104,negative,1.0,Customer Service Issue,1.0,United,bad customer service to nyc a few weeks ago. thinking of moving on,@united bad customer service  to NYC a few weeks ago. Thinking of moving on
569709793000210432,negative,0.6748,Customer Service Issue,0.3521,American,"nope, i have not been rebooked.","@AmericanAir Nope, I have not been rebooked."
568836390991101952,negative,1.0,Customer Service Issue,1.0,US Airways,call volumes are high so the best answer is to hang up on me?,@USAirways Call volumes are high so the best answer is to hang up on me?
569661937203572738,negative,1.0,Customer Service Issue,1.0,American,your 1800 kept hanging up on me and made me miss a second flight,@AmericanAir your 1800 kept hanging up on me and made me miss a second flight
568062804697202688,negative,1.0,Late Flight,1.0,Southwest,really?!? 1.5 hours on the plane and at the gate??? jax2bna. like we haven’t waited days to get home #notokay,@southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven’t waited days to get home #notokay
569668015047839744,positive,0.6779999999999999,,,Southwest,i want one!,@SouthwestAir I want one!
569714127792254976,positive,1.0,,,Virgin America,thanks to your outstanding nyc-jfk crew who moved mountains to get me home to san francisco tonight!,@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!
569884754281046016,negative,0.6966,Can't Tell,0.3614,American,can you?,@AmericanAir can you?
569893716711747584,neutral,1.0,,,American,"its only 1500 characters, i will respond via formal letter. trust me, i have plenty to say.","@AmericanAir its only 1500 characters, i will respond via formal letter. Trust me, I have plenty to say."
569225573773369344,negative,1.0,Can't Tell,0.6707,United,is not a company that values it's customer &amp; after reading tweets to them i'm not the only one who feels that way #lostmybusiness,@united is not a company that values it's customer &amp; after reading tweets to them I'm not the only one who feels that way #lostmybusiness
570280755252895745,negative,0.6517,Bad Flight,0.33799999999999997,American,"i am looking for help on usairways award travel booked for wife and two boys, no seats assigned.","@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned."
570298362907508738,neutral,1.0,,,Southwest,i have been on hold for over 28 minutes please help,@SouthwestAir I have been on hold for over 28 minutes  please help http://t.co/Fx9BIJlxAt
569962494283919360,negative,0.6897,Flight Booking Problems,0.6897,American,on feb. 15th your rep gave me the record locator and told me i'd be receiving an email with the itinerary and confirmation.,@AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation.
567967872263331840,neutral,1.0,,,United,"speaking of my flight, skateboards are allowed as carry on bagage right? no extra payment needed?","@united speaking of my flight, skateboards are allowed as carry on bagage right? No extra payment needed?"
569969447764566016,negative,1.0,Lost Luggage,1.0,United,how can you not put my bag on plane to seattle. flight 1212. waiting in line to talk to someone about my bag. status should matter.,@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting  in line to talk to someone about my bag. Status should matter.
568437385844924416,neutral,1.0,,,Southwest,is there any chance i could get tickets to the #destinationdragons show in vegas? ive been a huge fan for years! pretty please,@SouthwestAir is there any chance I could get tickets to the #DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please
570061339604987904,negative,0.6688,Can't Tell,0.3519,United,load balancing system apparently down #systemwide - major impact on all #united airlines flights. was this a #cyberattack?,@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?
569638751598563328,negative,1.0,Late Flight,1.0,Southwest,been sleeping on the floor like i'm homeless and now delayed flights because the equipment isn't working! i have a job to get2,@SouthwestAir been sleeping on the floor like I'm homeless and now delayed flights because the equipment isn't working! I have a job to get2
570001906199887872,negative,0.6558,Can't Tell,0.35600000000000004,United,your helpful agents in club helped. i am just out baggage fees and a night of my life.stop doing business with,@united your helpful agents in Club helped.  I am just out baggage fees and a night of my life.stop doing business with @SilverAirways
567819066708226048,negative,0.6808,Customer Service Issue,0.3559,United,classic,@united Classic
568144831496593408,negative,1.0,Lost Luggage,1.0,United,now you've lost my bags too. at least nobody has done anything to help out. this is absurd.,@united now you've lost my bags too.  At least nobody has done anything to help out.  This is absurd.
568910702070534144,neutral,0.682,,0.0,Southwest,i would sell my nonexistent soul to go see #destinationdragons,@SouthwestAir I would sell my nonexistent soul to go see #DestinationDragons
569615644448186369,negative,0.6721,Late Flight,0.3361,United,thanks. just was able to do it on the app myself. still not customer service to be seen in yyz,@united thanks. Just was able to do it on the app myself. Still not customer service to be seen in YYZ
569626978397134848,neutral,0.6117,,0.0,United,and we got zero vouchers for hotel or cab. i expect some serious mileage credits.,@united AND WE GOT ZERO VOUCHERS FOR HOTEL OR CAB. I expect some SERIOUS mileage credits.
569223447005433856,positive,1.0,,,Southwest,left my computer on the plane. two weeks late flightr they found it and sent it to me. #greatservice. #happy #customer,@SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice.  #happy #customer
570296996445204480,negative,1.0,Late Flight,1.0,American,that's 16+ extra hours of travel time. missed vacation time and now you guys are messing with my professional life.,@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.
569839216512917504,negative,1.0,Customer Service Issue,0.6707,American,.if i miss saying goodbye to my friend cause of your crappy service i swear you will never hear the end of it.#americanairlines,@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines
568202287216234496,negative,1.0,Customer Service Issue,0.3741,Delta,tried...considerable confusion...no announcement...no sign updates,@JetBlue Tried...considerable confusion...no announcement...no sign updates
568462805235597312,neutral,1.0,,,US Airways,"i have a party of 4 booked for a flight in aug. at 10:05am, how can i find out how much it would cost to change to an earlier fl","@USAirways  I have a party of 4 booked for a flight in Aug. At 10:05am, how can I find out how much it would cost to change to an earlier fl"
569642845516275712,negative,1.0,Customer Service Issue,0.6448,Virgin America,you are failing your customers because your check in process does not link to tsa pre-check.,@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check.
568776831006064640,negative,1.0,Late Flight,0.6629999999999999,US Airways,well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on.,@USAirways well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on.
569075352888176640,negative,1.0,Customer Service Issue,0.6774,United,"friend stuck in bus on runway at pek with two small kids no customer service, no explanation, kids crying, awful service.","@united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service."
569604985110994945,negative,0.6816,Customer Service Issue,0.6816,United,i was rebooked but had to take bus from portland maine to boston. told united does not cover the charge.,@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.
569530483022962688,negative,0.6738,Customer Service Issue,0.6738,United,this customer service experience will be tweeted for quality assurance.,@united this customer service experience will be tweeted for quality assurance.
568911315026063361,negative,1.0,Late Flight,1.0,United,5.5 hours late flightr i've been in transit for a total of twelve hours...please just change the plane on flight 600 this is ridiculous sfo,@united 5.5 hours Late Flightr I've been in transit for a total of twelve hours...please just change the plane on flight 600 this is ridiculous SFO
567767269120688128,neutral,1.0,,,Virgin America,any way to change from main cabin to main cabin select (on same flight) without paying a change fee penalty?,@virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?
569657202325229568,neutral,0.6137,,0.0,United,flight to dfw from iad cancelled flightled for mechanical can i get rental car to mdt-my origin,@united flight to DFW from IAD Cancelled Flightled for mechanical can I get rental car to MDT-my origin
569630229636853761,negative,1.0,Customer Service Issue,0.6681,American,she should not only get a refund but also an apology for the deplorable service.,@AmericanAir she should not only get a refund but also an apology for the deplorable service.
570306715599695874,negative,0.6889,Can't Tell,0.3444,American,mold on my flight?!? us3825 #filthyplane #hopeidonotgetsick,@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW
569947356428419073,neutral,0.6501,,0.0,Delta,. delete this tweet.,.@JetBlue Delete this tweet.
569237252154372097,negative,1.0,Customer Service Issue,0.6968,Virgin America,can’t access your website from safari on iphone 6. seems to work on mac and ipad. need iphone to add passbook.,@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.
569676204728389632,positive,1.0,,,Southwest,thank you swa and shannon g. (c22) for being a miracle worker! #awesome,@SouthwestAir Thank you SWA and Shannon G. @LASairport (C22) for being a miracle worker! #awesome
568108522313015296,negative,0.6768,Flight Booking Problems,0.3434,US Airways,there isn't a ticket number...the transaction is still pending.,@USAirways There isn't a ticket number...the transaction is still pending.
570101371409559552,negative,1.0,Bad Flight,0.3574,American,were stuck on a plane in dallas that's supposed to be going to okc. there's an issue w/ the plane. any idea on how much longer?,@AmericanAir were stuck on a plane in Dallas that's supposed to be going to Okc. There's an issue w/ the plane. Any idea on how much longer?
569951958552805376,negative,1.0,Lost Luggage,1.0,US Airways,how about now getting us the rest of our bags please? we only received 2 of 5. can you help with that?,@USAirways how about now getting us the rest of our bags please? We only received 2 of 5. Can you help with that?
569647618932002816,positive,1.0,,,American,"pretty impressed with the in flight entertainment. full touch, usable, smooth, good selection.","@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection."
569948758118526976,neutral,1.0,,,American,thank you,@AmericanAir Thank you
569996423074160640,positive,1.0,,,Southwest,"2/22-mdw 2 san flt 1687 attendant melissa was awesome! fast, smiling, great. after weather cancelled flight day b4, it was welcome","@SouthwestAir 2/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome"
569259152746221568,negative,1.0,Can't Tell,0.6733,United,"no commitment to a good turnaround, an operations mgr would have counted a dozen small issues with individual performance","@united no commitment to a good turnaround, an operations mgr would have counted a dozen small issues with individual performance"
569616554922418177,negative,1.0,Flight Attendant Complaints,0.6702,American,there was also not one single person at the counter answering questions for our plane full of confused people. no staff at all.,@AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all.
569264118219214848,negative,1.0,Late Flight,1.0,Southwest,okay i understand a delay one way. but both ways? c'mon #annoyed #flights,@SouthwestAir okay I understand a delay one way. But both ways? C'mon #annoyed #flights
570104544622981122,negative,1.0,Can't Tell,1.0,US Airways,- thanks however i feel like the system has failed me -- what is the solution?,@USAirways - thanks however I feel like the system has failed me -- what is the solution?
570309308937842688,neutral,0.6869,,,Delta,i hope so because i fly very often and would hate to change airlines.,@JetBlue I hope so because I fly very often and would hate to change airlines.
568951377231114240,neutral,0.6651,,0.0,United,landing in chicago - saw it once we were already airborne.,@united landing in Chicago - saw it once we were already airborne.
568248416418926594,negative,0.6899,Can't Tell,0.3798,United,"funny thing happened, we arrived on our flight from denver at the same gate we are currently scheduled to depart for sydney at! lol!","@united Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!"
570265133638942720,negative,1.0,Customer Service Issue,0.3656,Southwest,u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. this is inexcusable,@SouthwestAir u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable
569595899204255745,negative,1.0,Customer Service Issue,0.6234,American,"seems like queue times are very high, in q waiting for an agent 4 almost an hour.flight got cancelled flightled.","@AmericanAir seems like queue times are very high, in Q waiting for an agent 4 almost  an hour.Flight got Cancelled Flightled. http://t.co/sDm2wvR3zr"
568470507433168896,neutral,0.6259,,,Delta,ever consider coming to memphis? need some trueblue service and fares badly!!,@JetBlue Ever consider coming to Memphis?  Need some TrueBlue service and fares badly!!
568772334632349696,negative,1.0,Customer Service Issue,0.6818,Southwest,"you call this customer service?? sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher???","@SouthwestAir you call this customer service?? Sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher???"
570050881879568384,negative,0.6756,Customer Service Issue,0.6756,US Airways,there are breastfeeding momma's watching this story all over the country! better work on a faster response :),@USAirways @joyadventuremom there are breastfeeding momma's watching this story all over the country! Better work on a faster response :)
568654382620782592,negative,1.0,Lost Luggage,1.0,United,"well. as of yet, our checked bag has already vanished and we haven't left the airport yet.","@united well. As of yet, our checked bag has already vanished and we haven't left the airport yet."
569849818694037504,negative,1.0,Cancelled Flight,1.0,American,can i get some assistance? flight cancelled flightled (today) from phx to dfw. not that i'm hating. but my job is concerned,@AmericanAir Can I get some assistance? Flight Cancelled Flightled (today) from PHX to DFW. Not that I'm hating. But my job is concerned
568572753403650049,negative,1.0,Customer Service Issue,1.0,United,lost my wallet on flight 1007 yesterday from houston to bogota. filled out your online form. no response yet.,@united Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet.
569904613069103104,negative,1.0,Lost Luggage,1.0,Southwest,"i did, but no one can find the bag and we need everything in it in the next two hours.","@SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours."
569667324879511552,positive,0.6596,,,Southwest,that would be brighter than all the stars combined on the red carpet tonight!,@SouthwestAir That would be brighter than all the stars combined on the red carpet tonight!
569632200913604608,negative,0.6737,Cancelled Flight,0.6737,United,"​ has cancelled flighted 1 arrival into shv tonight &amp; the 1st departure flight on mon, feb 23rd. check with your airline for flight status.","@United​ has Cancelled Flighted 1 arrival into SHV tonight &amp; the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status."
569541478244089857,negative,1.0,Can't Tell,0.3478,Delta,too late flight. several passengers are inebriated. you're in league with big alcohol. shame on you.,@JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you.
569531484903772161,neutral,0.6753,,0.0,United,"it was 3387. but we helped you with the weight issue, took your vouchers, and hopped on a flight instead. #winwin","@united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin"
568162054206435328,neutral,0.6789,,,Delta,airways corporation registers high short interest - wall street pulse,@JetBlue Airways Corporation Registers High Short Interest - Wall Street Pulse http://t.co/hXSnv7fbbh
570060846241611777,positive,1.0,,,American,thanks,@AmericanAir thanks
569950555344228352,negative,1.0,Customer Service Issue,1.0,American,77min still on hold to chg award travel #sorrynotsorry,@AmericanAir 77min still on hold to chg award travel #sorrynotsorry
569970225443172353,negative,1.0,Customer Service Issue,0.6667,United,that guy really has no customer service clue.could have spent effort clearing bins for rollerboards instead of art projects in mine!,@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!
569968904409214976,negative,1.0,Flight Attendant Complaints,0.6553,American,"she was rude, unprofessional, not helpful in helping me try and get home. as a #aaadvantage #loyal aa customer dissatisfied!","@AmericanAir she was rude, unprofessional,  not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!"
570036932270358528,positive,1.0,,,United,"captain ""on behalf of the front office, welcome on board."".... never heard that before. i laughed...hard. #funnycaptain","@united captain ""on behalf of the front office, welcome on board."".... Never heard that before. I laughed...hard.  #funnycaptain"
569431884217909248,negative,1.0,Customer Service Issue,0.3495,US Airways,just cancelled flighted my flight and told me to call to rebook. been on hold for 48 minutes at 4 am and still waiting,@USAirways just Cancelled Flighted my flight and told me to call to rebook. Been on hold for 48 minutes at 4 am and still waiting
569678065422311424,neutral,0.6529,,0.0,American,please help aa 2258 monday cancelled flightled. can you advise on reflight booking problems / refund. have children and need to make plans now,@AmericanAir Please help AA 2258 Monday Cancelled Flightled.  Can you advise on reFlight Booking Problems / refund.  Have children and need to make plans now
569913595762311168,negative,1.0,longlines,0.6742,United,gate c 24 iad. u released passengers to board w/others deplaning .50 peopleon bridge while next flight board,@united gate C 24 IAD. U released passengers to board w/others deplaning .50 peopleOn bridge while next flight  board http://t.co/HfoF33iyhi
567816651900583936,negative,1.0,Customer Service Issue,0.6522,US Airways,8 weeks to refund this ticket - 0372389047497?!? - totally unacceptable. fix this or i'll put it on blast on social media and tv,@USAirways 8 weeks to refund this ticket - 0372389047497?!? - totally unacceptable.  Fix this or I'll put it on blast on social media and TV
569837569392967680,positive,1.0,,,US Airways,“: o” thank you for that elaborate response,“@USAirways: @hegshmeg O” thank you for that elaborate response
569883543536574464,negative,1.0,Customer Service Issue,0.6659,American,use the app you say??,@AmericanAir @USAirways use the app you say?? http://t.co/WnY9TzsR8N
568906176353554432,neutral,1.0,,,Southwest,has posted flight schedule covering the date range of 23,@southwestair has posted flight schedule covering the date range of @_defcon_ 23
569993908324663296,neutral,0.6654,,,American,"yes, thanks i found those, didn't see the gray tab at first :)","@AmericanAir Yes, thanks I found those, didn't see the gray tab at first :)"
568929754151145472,positive,1.0,,,Southwest,feels like a good day to fly!! thanks for the ontime departure to sna!!:) #bestinclass #30000ft #takemehome,@SouthwestAir @SacIntlAirport Feels like a good day to fly!!  Thanks for the ontime departure to SNA!!:) #bestinclass #30000ft #takemehome
568627373027020800,negative,1.0,Late Flight,0.6772,US Airways,now the freezing bus is just doing circles?,@USAirways now the freezing bus is just doing circles?
569926998824394752,negative,1.0,Flight Booking Problems,1.0,Virgin America,i’m having trouble adding this flight my wife booked to my elevate account. help?,@VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R
569172176214962176,negative,0.6634,Late Flight,0.3465,United,"come on, reopen 1285 at ord and clear your growing dc backlog","@United come on, reopen 1285 at ORD and clear your growing DC backlog"
567813839539159040,negative,1.0,Customer Service Issue,1.0,United,"so i wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do i know this won't happen this time?","@united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?"
568443115415035904,positive,1.0,,,Southwest,i always tell everyone to fly southwest! congratulations!!!,@SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!!
568887240685785089,neutral,0.7246,,,United,"blood services, make your appt. today! 18009174929","@united blood services, make your appt. today! 18009174929 http://t.co/6UXwPaduGS"
568724832898162688,negative,1.0,Cancelled Flight,0.657,US Airways,. i rebooked myself - but cancelled flighting flight because crew expired after boarding is unacceptable. you started delaying at 1:30pm.,.@USAirways I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm.
569918026918727680,negative,1.0,Cancelled Flight,1.0,United,"your sfo-yyj fight is cancelled flightled several times each week, why even bother?","@united your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother?"
569621583737835520,negative,1.0,Flight Booking Problems,0.6602,American,that's not what i asked :)) i'm looking to change a flight booking problems for 03.03. can you help,@AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help
569674358135914496,neutral,1.0,,,Virgin America,"do you provide complimentary upgrades to first class, if there are available seats?","@VirginAmerica Do you provide complimentary upgrades to first class, if there are available seats?"
569649975342333952,negative,0.6701,Cancelled Flight,0.6701,US Airways,when your routing system goes down which grounds all your long haul flights you should think about a #failover plan,@USAirways when your routing system goes down which grounds all your long haul flights you should think about a #failover plan
568858368829313024,negative,0.7087,Can't Tell,0.3707,United,kind of unnerving to watch the guy deicing your plane text on his phone the whole time,@united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9
569884071758835712,negative,1.0,Cancelled Flight,1.0,US Airways,thanks for cancelled flighting flight 5097 today. now missing required training. not a happy customer.,@USAirways thanks for Cancelled Flighting flight 5097 today. Now missing required training. Not a happy customer.
569634350930636800,negative,1.0,Cancelled Flight,1.0,United,so the last seg of my flight from denver (den) to hayden/steamboat (hdn) for 8am got cancelled flightled and i need help finding my luggage,@united so the last seg of my flight from Denver (DEN) to hayden/steamboat (HDN) for 8am got Cancelled Flightled and I need help finding my luggage
568094839063089153,negative,1.0,Flight Booking Problems,0.6729,United,"its ridic you cant transfer credit, you have my $400 &amp; youre taking $200 of it for cancelled flightling. atleast let me keep the credit damn","@united its ridic you cant transfer credit, you have my $400 &amp; youre taking $200 of it for Cancelled Flightling. Atleast let me keep the credit damn"
569852965315584000,negative,1.0,Damaged Luggage,1.0,American,haha i did. they said it wasn't their fault somehow? you guys r a joke,@AmericanAir haha I did. They said it wasn't their fault somehow? You guys r a joke
567946319349706753,negative,1.0,Customer Service Issue,0.6977,Virgin America,i have lots of flights to book and your site it not working!!!! i've been on the phone waiting for over 10 minutes..........,@VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........
568193347216474112,negative,1.0,Can't Tell,0.6787,Southwest,doesn't even have gluten free peanuts. whyyy me??,@SouthwestAir doesn't even have gluten free peanuts. whyyy me??
568084948948684800,positive,1.0,,,Delta,loving the free #wifi and #legroom ✈️ #seattlebound,@JetBlue loving the free #wifi and #legroom ✈️ #SeattleBound
569189483469410305,neutral,0.6559,,,Southwest,k thanks :),@SouthwestAir k thanks :)
570221343985295360,negative,0.6926,Can't Tell,0.3673,Southwest,would be great if i atleast was next to my husband who is flying in the same reservation,@SouthwestAir would be great if I atleast was next to my husband who is flying in the same reservation
570083063331319808,positive,1.0,,,United,you too!,@united you too!
569988785330479104,neutral,1.0,,,United,"i need the phone number to baggage claim in lax, my mom left her phone and someone called saying they would put it there but on","@united I need the phone number to baggage claim in LAX, my mom left her phone and someone called saying they would put it there but on"
567725676958998528,neutral,1.0,,,Delta,what's the link for #flyfi,@JetBlue what's the link for #FlyFi
570007761355980800,negative,1.0,Lost Luggage,0.6941,US Airways,"well there is certainly nothing happening ""in front"" of the scenes. #noaccountability #disappointing","@USAirways @Gregm528 well there is certainly nothing happening ""in front"" of the scenes. #Noaccountability  #disappointing"
569612120758878208,neutral,0.6889,,0.0,Delta,follow for dm please,@JetBlue follow for DM please
568871340498821120,neutral,1.0,,,United,"hi, we are flying into iad tomorrow evening. do you expect delays or cancelled flightlations with the snow storm?","@united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?"
568186071114252288,positive,0.7076,,0.0,United,have reported it. still in istanbul at the moment apparently. on the other plane haha. hats off to the pilot!,@united have reported it.  Still in Istanbul at the moment apparently.  On the other plane haha.  Hats off to the pilot!
567763837055954944,positive,0.6858,,0.0,US Airways,thank you so much its been a very stressful day,@USAirways Thank you so much its been a very stressful day
570199974719455232,negative,1.0,Customer Service Issue,0.6694,American,"really? that's it? not even a ""we are looking into this to see what happened/what we could do better next time""","@AmericanAir really? That's it? Not even a ""we are looking into this to see what happened/what we could do better next time"""
569692012456181760,negative,1.0,Customer Service Issue,0.7014,American,instead of putting the burden on your customers do the right thing and get more gate agents.,@AmericanAir instead of putting the burden on your customers do the right thing and get more gate agents.
568802396907835393,positive,0.6658,,,Virgin America,happy to spend the day together. let's do this!,@VirginAmerica happy to spend the day together. Let's do this!
568807947423375360,negative,1.0,Cancelled Flight,1.0,US Airways,"2133. flight now cancelled flightled. have been rebooked on 2pm flight. if on time take off, i'll have spent 5 extra hours at dca.","@USAirways 2133. Flight now Cancelled Flightled. Have been rebooked on 2pm flight. If on time take off, I'll have spent 5 extra hours at DCA."
569355673068118016,neutral,1.0,,,Delta,airways to continue 'various commercial relationships' with #lufthansa ... -,@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/vGqOihtRkH
569661596898709504,negative,1.0,Late Flight,0.6677,American,i cannot believe how long flight 759 phi is taking. i know it's us airways but you own it. i would really like to get home.,@AmericanAir I cannot believe how long flight 759 PHI  is taking. I know it's US Airways but you own it. I would really like to get home.
569694350831161344,negative,0.6718,Customer Service Issue,0.6718,US Airways,always nice when a customer service manager threatens customers standing in his understaffed lines for the last hour,@USAirways @PHLAirport always nice when a customer service manager threatens customers standing in his understaffed lines for the last hour
569168102212001793,neutral,1.0,,,Southwest,let us know if we can help,@southwestair @cspkcats let us know if we can help
569892199690678272,negative,1.0,Late Flight,0.6882,Virgin America,why must a traveler miss a flight to late flight check a bag? i missed my morning appointments and you lost my business. #sfo2lax,@VirginAmerica why must a traveler miss a flight to Late Flight check a bag?  I missed my morning appointments and you lost my business. #sfo2lax
568217863611404288,negative,1.0,Lost Luggage,0.6485,United,is the worst airline. lost my luggage delayed my flights and has been very unaccomidating,@united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating
568787046778720256,positive,0.6659,,,Southwest,sure thing,@SouthwestAir sure thing
567849376925618176,positive,0.6621,,,Delta,that's great! thank you.,@JetBlue That's great! Thank you.
567827488736419840,negative,1.0,Late Flight,0.665,Delta,this is not a flight delay this is horrible planning on jet blue!!! #jetblue,@JetBlue this is not a flight delay this is horrible planning on Jet Blue!!! #jetblue
568795139512127488,positive,1.0,,,Virgin America,. they were very understanding and helped me out. thx! #comps,.@VirginAmerica They were very understanding and helped me out.  Thx! #Comps
569681786860654592,negative,1.0,Customer Service Issue,0.6583,American,won't answer the reservation line! nice service. we may be stuck...,@AmericanAir won't answer the reservation line!  Nice service.  We may be stuck...
570268558451720193,negative,1.0,Flight Attendant Complaints,0.6764,Southwest,"then had to watch the staff check off each passenger on the list twice, because the first time they forgot look at ids. brutal","@SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal"
568913819881205761,negative,1.0,Customer Service Issue,0.6605,US Airways,stuck on tarmac for hour an a half and told longer to go and no hotels available when we land in phoenix #unacceptable #unhappy,@USAirways stuck on Tarmac for hour an a half and told longer to go and no hotels available when we land in Phoenix #unacceptable #unhappy
567908796917420032,positive,0.6431,,,Virgin America,i am all about the in flight artisanal cheese and wine pairing.,@VirginAmerica I am all about the in flight artisanal cheese and wine pairing.
569731353337581568,negative,0.6547,Customer Service Issue,0.3331,United,"nope, no more chances. your airline messed up both ways of our trip.","@united Nope, no more chances. Your airline messed up both ways of our trip."
568271522332192768,negative,1.0,Late Flight,0.6813,Southwest,we've been sitting at the gate for two hours waiting for bags to be loaded... i'm telling herb.,@SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.
569729663351832576,positive,1.0,,,US Airways,thank you. i'll do that next time!,@USAirways Thank you. I'll do that next time!
569280669593038848,negative,1.0,Can't Tell,0.6677,United,we've let you know how to help the millions of customers you've treated like garbage. it's no coincidence ur ranked worst airline.,@united We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline.
569901314026692611,negative,1.0,Customer Service Issue,0.66,American,surely much better to let us all share the feedback unless you have something to hide?,@AmericanAir @_Lucy_May surely much better to let us all share the feedback unless you have something to hide?
569892686624198657,negative,1.0,Cancelled Flight,0.6659999999999999,American,what response? is our flight out of montrose cancelled flightled or not?,@AmericanAir what response? Is our flight out of Montrose Cancelled Flightled or not?
570037613899481088,negative,1.0,Customer Service Issue,0.6679999999999999,American,"i have been checking consistently, and called multiple times. as a loyal aa customer, i'm disappointed.","@AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed."
568218462281183232,neutral,0.6667,,,Delta,sure thing!,@JetBlue sure thing!
569676933778292736,neutral,0.6492,,0.0,United,booked ewr-fll in first for two on 3-8. let's see how you compare to the garbage first class has become,@united booked EWR-FLL in first for two on 3-8. Let's see how you compare to the garbage @AmericanAir first class has become
568852176799277057,positive,1.0,,,Southwest,"thank you for your help, shannon! great customer service, .","Thank you for your help, Shannon! Great customer service, @SouthwestAir."
567897030934269952,neutral,1.0,,,Delta,flight 705. ewr to fll,@JetBlue flight 705. EWR to FLL
569956617988345856,neutral,1.0,,,Delta,why lord why“: our fleet's on fleek.,Why lord why“@JetBlue: Our fleet's on fleek. http://t.co/nlzS1Ehnee”
567808424696893440,neutral,1.0,,,United,allright! last question : the power outlets on my flight are available in the premium cabin. does that include economy plus cabin?,@united Allright! Last question : the power outlets on my flight are available in the premium cabin. Does that include economy plus cabin?
569897798692286465,negative,1.0,Bad Flight,0.6478,US Airways,thanks for a subpar travel experience and it's not even over yet #stepitup,@USAirways thanks for a subpar travel experience and it's not even over yet #stepitup
568031706944540672,negative,0.6734,Flight Attendant Complaints,0.3573,US Airways,"thanks means a lot after i was verbally cussed out, charged extra for a bag, &amp; then told "" i don't feel like dealing with it"" 😒","@USAirways Thanks means a lot after I was verbally cussed out, charged extra for a bag, &amp; then told "" I don't feel like dealing with it"" 😒"
570187100710002689,negative,1.0,Customer Service Issue,0.6778,American,so i have to call back at 9 since the department is closed. this has to be the biggest bunch of bull!,@AmericanAir so I have to call back at 9 since the department is closed. This has to be the biggest bunch of bull!
570025428095770624,neutral,1.0,,,American,"upgraded to 1st class. inquired about red wine. ""sauvignon blanc &amp; i can't pronounce the other one."" couldn't describe...","@AmericanAir upgraded to 1st class. Inquired about red wine.  ""Sauvignon blanc &amp; I can't pronounce the other one.""  Couldn't describe..."
569083899478994944,positive,0.6735,,,United,hey you've upgraded me on a 10 hour international flight. i forgive you :-) thank you!,Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!
567883485542658048,negative,1.0,Customer Service Issue,0.6559999999999999,United,"my wife has been on the phone several times for past 3 days, with no result.","@united My wife has been on the phone several times for past 3 days, with no result."
569854535608311809,positive,1.0,,,American,"i love travel with yours planes, all people is very nice, it's amazing! can you please follow me back? 😋i love the company!","@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? 😋I love the company!"
569034721683861505,negative,0.7,Flight Attendant Complaints,0.36,United,"i mean, your employees were really nice as i literally sobbed?","@united I mean, your employees were really nice as I literally sobbed?"
568607402645454848,negative,0.6866,Late Flight,0.6866,United,i need this plane to get to buffalo so i can leave tonight. any progress?,@united @dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress?
569642989515112448,negative,1.0,Customer Service Issue,1.0,American,i've called that and they said they can't help me and it's out of their hands. i really feel like an under appreciated customer,@AmericanAir I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer
568826225621405696,negative,1.0,Late Flight,0.6533,United,nice to know that 3 hours of my time is worth $7.99. free directtv for everyone! ever hear of preventative maintenance?,@united nice to know that 3 hours of my time is worth $7.99. Free DirectTV for everyone! Ever hear of preventative maintenance?
570229420058918913,positive,1.0,,,Southwest,thank you for taking good care of people with als!,@SouthwestAir Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_
569215035089690624,positive,0.7158,,0.0,Southwest,thanks so much just had to make a cancelled flightlation! i've sent u the info.,@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info.
567866673325285376,negative,1.0,Cancelled Flight,0.6723,Southwest,why are you the only airlines to cancelled flight all flights into bna? been stranded in philly for 2 days. hoping to get out in the am,@SouthwestAir  why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM
568459150444769281,positive,0.6525,,,US Airways,lilly m in sju check in is fabulous!,@USAirways  Lilly M in SJU check in is fabulous!
569882542855352320,neutral,0.6475,,0.0,American,i saw it finally come through on the mobile app. however it's for tomorrow and i have meetings tonight that i'm trying to make.,@AmericanAir I saw it finally come through on the mobile app. However it's for tomorrow and I have meetings tonight that I'm trying to make.
567924107183915009,positive,1.0,,,United,you guys have such big hearts.. keep up the good work,@united you guys have such big hearts.. keep up the good work
568491434397073408,negative,1.0,Customer Service Issue,1.0,Delta,you mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. right?,@JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right?
569722436935151616,negative,1.0,Lost Luggage,0.6706,US Airways,denied me standby bc of checked bag in cvg 5163 to phl @ 6..so i had to take delayed 3751 4 hrs late flightr...except u lost bag in cvg,@USAirways denied me standby bc of checked bag in cvg 5163 to Phl @ 6..so I had to take delayed 3751 4 hrs Late Flightr...except u lost bag in cvg
569666115477098496,negative,1.0,Late Flight,1.0,United,always happy to start my life with my new wife with a 5 hr travel delay due to maintenece and it would appear incompetence,@united always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence
570271846718775296,negative,1.0,Customer Service Issue,0.6706,United,"once he found out we had a problem he avoided me like the plague. was told ""we can't find a supervisor.""","@united once he found out we had a problem he avoided me like the plague. Was told ""we can't find a supervisor."""
570053254836416512,positive,1.0,,,Southwest,"thanks for two smooth, safe and fast flights! #boston #houston #luvswa","@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1"
569644332573007873,negative,1.0,Late Flight,1.0,American,"still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding, what is happening? no info....","@AmericanAir Still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding, what is happening?  No info...."
568950548411461632,negative,1.0,Late Flight,0.6495,United,"if someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?","@united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?"
570200237622611968,positive,1.0,,,Southwest,"loving the new planes and the lighting, only wish windows were larger.","@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG"
568538242380742656,neutral,1.0,,,Delta,"😢😢 rt“: oh no! unfortunately, the code must be entered at the time of purchase in order to qualify for the points.”","😢😢 RT“@JetBlue: @Peaches275 Oh no! Unfortunately, the code must be entered at the time of purchase in order to qualify for the points.”"
568502279193681921,negative,1.0,Customer Service Issue,0.6443,Delta,"apparently, the substitute pilots for flight #69 from bos to fll can't be found. no info is avail from the counter. how about you?","@JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?"
569885201293307905,positive,1.0,,,American,awesome flight this morning on aa3230! awesome crew and even landed early!,@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!
569876015834484736,positive,0.7029,,0.0,American,although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie,@AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie
569756967935148032,negative,1.0,Late Flight,0.3603,United,"missed ua1568 connection due 2 mechanical failure ua1543 (""uplink prob""). i will lose ~$400 in clients mon. how can you compensate?","@united Missed UA1568 connection due 2 mechanical failure UA1543 (""uplink prob""). I will lose ~$400 in clients Mon. How can you compensate?"
568058934428372992,positive,1.0,,,United,"great, thank you!","@united Great, thank you!"
568079633998086144,negative,1.0,Customer Service Issue,1.0,US Airways,thank you. but it is sad that she couldn't talk 2 a real person &amp; kept getting disconnected by an automated msg.,@USAirways Thank you. But it is sad that she couldn't talk 2 a REAL person &amp; kept getting disconnected by an automated msg.
569878139003740163,negative,1.0,Customer Service Issue,0.3463,United,'s new #flierfriendly is garbage. just had to cry to get attendant to find a place for my medical supplies with limited overhead,@united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead
569261737037455361,negative,1.0,Cancelled Flight,0.6513,United,friends been sitting in houston since 7am flight cancelled flighted.still don't have any answers. #badcustomerservice #$10voucherwhatajoke,@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService  #$10voucherwhatajoke
570085229576265728,negative,1.0,Customer Service Issue,0.6645,US Airways,three months and my miles haven't been credited. no one is going to read the email i sent.,@USAirways  Three months and my miles haven't been credited.  No one is going to read the email I sent.
567737962541375490,neutral,1.0,,,Southwest,landing early morning after snowfall.,@SouthwestAir landing early morning @BWI_Airport after snowfall. http://t.co/apRZsPxigE
568612181480243200,positive,1.0,,,Delta,thank you very very much!! 💙💙,@JetBlue thank you very very much!! 💙💙
569235155061227520,negative,1.0,Late Flight,0.6327,Southwest,"really this is getting worse as the day goes on. late flight leaving then had to be diverted, and now sitting on the tarmac in va.","@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA."
569567084721655808,negative,0.6855,Customer Service Issue,0.3466,US Airways,"its not just phl, at btv today made to deplane because ""it's sunday and we don't know if maintenance will be available""","@USAirways Its not just PHL, at BTV today made to deplane because ""it's Sunday and we don't know if maintenance will be available"""
568095440517754881,positive,0.6655,,,Virgin America,", am i dreaming? did you really just open up a route between dallas and austin?! and does this mean houston might be next?","@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?"
569738245237395456,negative,1.0,Lost Luggage,0.3569,United,i just checked my united app and the most valuable use of this app has been removed. i can no longer see the status of my equipment?,@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?
569645783974195202,negative,1.0,Customer Service Issue,0.6575,American,"got an email about an itinerary change, but can't seem to get to anyone on phone. new flight time doesn't work for me. help?","@AmericanAir Got an email about an itinerary change, but can't seem to get to anyone on phone. New flight time doesn't work for me. Help?"
569980415919853569,negative,1.0,Can't Tell,0.6659999999999999,United,i used to be a committed #continentalairlines flyer until merger. i remember now why i switched to #communicationfail,@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail
569673431224074240,negative,1.0,Late Flight,1.0,United,3 hour 45 min delay so far..... would love to round to 4 hours to just go to bed!,@united 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed!
568271533782622209,negative,1.0,Flight Booking Problems,0.6939,United,how can i book reward travel in august?? everything is blacked out.,@united @staralliance how can I book reward travel in August?? Everything is blacked out.
568115014139162625,negative,1.0,Lost Luggage,0.3441,United,every time i check a bag with your airline i'm confident i will be wearing the same clothes for 3 days. please prove me wrong.,@united every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days.  Please prove me wrong.
568613712858198016,negative,1.0,Bad Flight,0.6771,Southwest,i can't begin to tell you how slow my plane's wifi is. i can't even pull up an email. what am i paying $8 for??,@SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email.  What am i paying $8 for??
570309145276125185,negative,0.6361,Cancelled Flight,0.6361,Southwest,although i'm not happy you cancelled flighted my flight home tomorrow (phx to atl then dca) i am happy on how easy it was to rebook,@SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook
568045111189372928,negative,1.0,Customer Service Issue,1.0,US Airways,i've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me?,@usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me?
570053736950685696,positive,0.6594,,,Southwest,thanks!,@SouthwestAir thanks!
570116329694310400,negative,1.0,Late Flight,1.0,American,"after running from one flight, because we had 10 mins, to our next flight, we then sat on our plane for an hour.","@AmericanAir after running from one flight, because we had 10 mins, to our next flight, we then sat on our plane for an hour."
569623364337168384,positive,1.0,,,American,always enjoy my time. now on the plane to dfw!,@AmericanAir Always enjoy my time. Now on the plane to DFW!
567738065595019265,negative,1.0,Customer Service Issue,1.0,Southwest,45mins wait on the phone with no option for a callback? finally had to hang up because my phone was dying. #customerservice,@SouthwestAir 45mins wait on the phone with no option for a callback? Finally had to hang up because my phone was dying. #customerservice
568634780264374272,negative,1.0,Lost Luggage,0.6364,Delta,#poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue,@JetBlue #poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue
569585968610615296,negative,1.0,Cancelled Flight,1.0,US Airways,"cancelled flightled flight this am. there was avail flight to phl today u said was sold out. i had to buy 2nd ticket, u need to refund me.","@USAirways Cancelled Flightled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket, u need to refund me."
569233335915925505,negative,1.0,Can't Tell,0.684,United,thank you for your reply. my frustration is that spending a upgrade just puts you on a wait list.,@united thank you for your reply.  My frustration is that spending a upgrade just puts you on a wait  list.
569654204375175169,negative,1.0,Can't Tell,0.6543,American,we're still here guys - you are the worst,@AmericanAir we're still here guys - you are the worst
569684282706259968,negative,1.0,Late Flight,1.0,United,"you load our plane at ord knowing pilots are 2 hrs late flight, then discover plane needs to be fueled? #wtf #united #incompetent","@united You load our plane at ORD knowing pilots are 2 hrs Late Flight, then discover plane needs to be fueled? #WTF #united #incompetent"
569605710314668035,negative,1.0,Customer Service Issue,1.0,US Airways,"is it policy to tell customers ""we can't help you?"" i'm sorry but this is unacceptable","@USAirways is it policy to tell customers ""We can't help you?"" I'm sorry but this is unacceptable"
567773236734074880,neutral,1.0,,,Southwest,"is there any way to add a known traveler number to an existing reservation online? if not, why not?","@SouthwestAir Is there any way to add a Known Traveler Number to an existing reservation online?  If not, why not?"
569704700490219523,negative,1.0,Late Flight,1.0,Delta,over 2 hour delay going from nyc to denver! come on man!,@JetBlue over 2 hour delay going from NYC to Denver! Come on man!
569365692618661888,negative,1.0,Customer Service Issue,1.0,United,25 min hold has now progressed to over an hour...919-675-0985,@united 25 min hold has now progressed to over an hour...919-675-0985
568622422309482496,positive,0.7172,,,Southwest,"i love imagine dragons o flipping much, pls #destinationdragons","@SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons"
569182303034974208,negative,1.0,Cancelled Flight,1.0,US Airways,what is with all the cancelled flightlations to pbi? we have pax at dca that have been sent to 4 different lines between aal and awe. help!,@USAirways what is with all the Cancelled Flightlations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help!
569618838767181825,neutral,0.65,,0.0,US Airways,y'all need to get it together,@USAirways Y'all need to get it together
570188684881821696,negative,1.0,Bad Flight,1.0,United,booked a flight home over 7 months ago and requested seats together for my fiancée and i. we got 2 middle seats. unacceptable. the,@united Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The
568786206932250624,positive,1.0,,,United,thnx ^lo :-),@united thnx ^LO :-)
570042186399657984,positive,1.0,,,Southwest,crew on flight 206 is awesome! tell them i sent this tweet and maybe they will give me free wifi... #canthurtasking,@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking
568218559278661632,neutral,0.6701,,0.0,Delta,there's a large family of birds inside t5. are they fed? are they there for a purpose?,@JetBlue There's a large family of birds inside T5. Are they fed? Are they there for a purpose?
570269976042573824,negative,1.0,Customer Service Issue,0.6444,US Airways,any direct number to dividend miles account info? every time i try them i get actually hung up on,@USAirways any direct number to dividend miles account info? Every Time I try them I get actually hung up on
567761568889581569,negative,1.0,Customer Service Issue,1.0,US Airways,will you please update your website with the most current flight status? and update your customer service phone # on thx,@USAirways will you please update your website with the most current flight status? And update your customer service phone # on @google thx
569194348375613441,negative,1.0,Late Flight,0.6667,United,this is not true. gate agents 100% caused this. and we're not helpful. thanks for making me miss connection!!,@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml
569662934520999936,negative,1.0,Customer Service Issue,0.6769,United,might possibly have the worst service on the planet.,@united might possibly have the worst service on the planet.
569219701001179138,negative,1.0,Can't Tell,1.0,United,but it's doubtful he'll fly united again and he will be traveling a lot as a sales manager covering all of north america,@united But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America
570238052943208450,negative,1.0,Lost Luggage,1.0,American,"just got a call from baggage dept. ""...still looking for your property"". it's went missing 1/28. prerecorded no human service!!","@AmericanAir Just got a call from baggage dept. ""...still looking for your property"". It's went missing 1/28. PRERECORDED NO HUMAN SERVICE!!"
569078332278513665,negative,0.664,Can't Tell,0.3423,United,"ua 1706 there is no way a plane ""loses its software"" i believe you decided to do an upgrade...","@united  UA 1706 there is no way a plane ""loses its software"" I believe you decided to do an upgrade..."
569036254253346818,positive,1.0,,,United,thank you for a great flight in gfc :) cheers,@united  thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN
568383068244819968,negative,1.0,Late Flight,0.6923,Southwest,"love how ""friendly"" your staff is when asking for updates on delayed flights causing missed connections. #horribleattitudes","@SouthwestAir love how ""friendly"" your staff is when asking for updates on delayed flights causing missed connections. #horribleattitudes"
570056533356224512,negative,1.0,Customer Service Issue,1.0,US Airways,not good. on hold for over an hour.,@USAirways   Not good. On hold for over an hour. http://t.co/wSgYckCIIO
568612911222026241,negative,1.0,Cancelled Flight,0.6594,United,"fantastic night of waiting 3 hours for a delayed airplane, only for you to alert us flight is cancelled flighted when it lands. #whatstatus","@united fantastic night of waiting 3 hours for a delayed airplane, only for you to alert us flight is Cancelled Flighted when it lands. #whatstatus"
569805521638662144,negative,1.0,Customer Service Issue,1.0,American,been on hold for for over two hours. after waiting 2 hours earlier. can't get any info on my reservation. how is that ok?,@AmericanAir been on hold for for over two hours. After waiting 2 hours earlier. Can't get any info on my reservation. How is that ok?
569650542995116033,negative,0.6258,Cancelled Flight,0.6258,American,is flight 2934 dfw to gsp going to be cancelled flightled tomorrow?,@AmericanAir is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow?
569527440499978240,negative,1.0,Customer Service Issue,1.0,US Airways,have had a medical issue late flight yesterday and need to change my flight today been on hold for an hour and still not through,@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through
568769786890424320,negative,1.0,Flight Attendant Complaints,0.7021,United,worst airline ever. thanks for the slew of rude agents and staff making my delayed flights even worse.,@united worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse.
567840732305858560,negative,1.0,Can't Tell,0.6366,Southwest,being old i will miss my connection and can sleep at oak or get a hotel on my own dime rubs me the wrong way. i wasn’t late flight.,@SouthwestAir Being old I will miss my connection and can sleep at OAK or get a hotel on my own dime rubs me the wrong way. I wasn’t Late Flight.
570066245195829249,negative,1.0,Late Flight,1.0,Delta,you delay all my flights. then you redirect my gate. then you tell me had we stuck with the original gate we would have 1/3,@JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1/3
568157491927896064,negative,0.6742,Lost Luggage,0.6742,Delta,should've been on one of your flights instead... has now lost our bags to add insult to injury,@JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury
570060752926728192,negative,1.0,Can't Tell,0.6344,US Airways,travel agency said that if usairways accept we will refund money i dont understand why dont u refund,@USAirways travel agency said that if usairways accept we will refund money i dont understand why dont u refund
570168203470446592,neutral,1.0,,,Delta,"here we go again, 2nd round trip to ca in a week #trueblue","@JetBlue here we go again, 2nd round trip to CA in a week #TrueBlue"
568366109461606400,negative,1.0,Late Flight,0.7237,United,"worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting","@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting"
570085837821632512,negative,1.0,Flight Attendant Complaints,0.3425,US Airways,"instead of fair treatment, i got a nasty letter from a lady in senior management that illness forfeits miles like death.","@USAirways  Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death."
568499953041080321,negative,1.0,Can't Tell,0.3512,US Airways,"“: thanks for your feedback, alan.” thx, but no help as i watch a flt lve w/open seats and i wait 3hrs for nxt flt","“@USAirways: @alan_bledsoe Thanks for your feedback, Alan.” Thx, but  no help as I watch a flt Lve w/open seats and I wait 3hrs for nxt flt"
569649006986407936,neutral,1.0,,,United,#lax #sunrise ual212 lax-jfk,@united #LAX #sunrise UAL212 LAX-JFK
568819406207356928,negative,1.0,Late Flight,0.3486,United,"will flight 5559 to yyc be providing free food when we are allowed back on board after the ""broken lightbulb""","@united will flight 5559 to YYC be providing free food when we are allowed back on board  after the ""broken lightbulb"""
569685606202093570,negative,1.0,Customer Service Issue,1.0,US Airways,- been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help!,@USAirways - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help!
569414739694104576,negative,1.0,Customer Service Issue,0.6705,US Airways,we've been on hold for 2 hours trying to reschedule our cancelled flightled flight. can anyone out there please help us?,@usairways we've been on hold for 2 hours trying to reschedule our Cancelled Flightled flight. Can anyone out there please help us?
567845681768968192,positive,1.0,,,Southwest,i got it added thank you! :),@SouthwestAir I got it added thank you! :)
569678153783877634,negative,0.6492,Bad Flight,0.3632,American,"i didn't miss my flight. american airlines gave my ticket, as well as 6 other passengers tickets away. not my fault.","@AmericanAir I didn't miss my flight.  American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault."
569995235608137728,neutral,1.0,,,Southwest,opened online applications for fall 2015 intern positions throughout the company. apply via,@SouthwestAir opened online applications for Fall 2015 intern positions throughout the company.  Apply via https://t.co/GmL7ot3IMH
568085082746933248,neutral,1.0,,,Southwest,ahhhh yes lauren,@SouthwestAir @love_dragonss AHHHH YES LAUREN
569602407417692162,negative,1.0,Late Flight,0.6701,US Airways,3818 delayed. blue skies all over. #whyisusairalwaysdelayed???,@USAirways 3818 delayed. blue skies all over. #whyisusairALWAYSDELAYED???
569675481857064960,negative,0.6629,Can't Tell,0.3714,American,makes some small improvements and retains their program they win all. they keep the crappy food and change advantage they lose,@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose
568398620686467072,neutral,1.0,,,US Airways,ok she is worried that something is wrong with the flight - #1870 - and should she consider flying earlier,@USAirways OK she is worried that something is wrong with the flight - #1870 - and should she consider flying earlier
570226471941251072,neutral,0.6857,,,American,"depends on the terminal, what' the best option? arrive c, depart a. breakfast burrito is what i'm craving.. any update on 1119?","@AmericanAir depends on the terminal, what' the best option? Arrive C, depart A. Breakfast burrito is what I'm craving.. Any update on 1119?"
568534107875119105,negative,1.0,Customer Service Issue,1.0,United,i just want to contact someone with a question &amp; not be put on hold for 5 minutes in order to be hung up on or sent to the pet line,@united I just want to contact someone with a question &amp; not be put on hold for 5 minutes in order to be hung up on or sent to the pet line
567878436909228033,positive,1.0,,,Southwest,thank you for your help resolving my problem shannon rocks - even though rhonda didn't !!,@SouthwestAir thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !!
569710019333107714,negative,1.0,Late Flight,0.3372,United,you really screwed up dealing mechanical failure from maui to san francisco. poor communication bad help in getting connections,@united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections
567749848074813442,neutral,0.6513,,,Southwest,already rebooked for tomorrow. fingers crossed!,@SouthwestAir Already rebooked for tomorrow. Fingers crossed!
568579873926746112,positive,0.6344,,0.0,Southwest,your crew on 4028 tonight was outstanding. god bless them and the medically trained passengers on board.,@SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board.
569580001672237056,positive,1.0,,,Delta,awesome! #bestairlineever,@JetBlue Awesome! #bestairlineever
568436613384155136,negative,1.0,Customer Service Issue,0.649,Delta,trying to charge us $550 dollars cash for tickets we paid for months in advance #isthisreal #nevertoldus #jetblue #neveragain,@JetBlue trying to charge us $550 dollars cash for tickets we paid for months in advance #isthisreal #nevertoldus #jetblue #NeverAgain
569625456816709633,negative,1.0,Customer Service Issue,1.0,American,"that's unacceptable. they should allow me to wait on hold, or take my number and call me themselves.","@AmericanAir that's unacceptable. They should allow me to wait on hold, or take my number and call me themselves."
568854401802051584,negative,1.0,Lost Luggage,0.3437,United,still waiting on our bag! never got delivered yesterday. can't reach a real person for help. sending dm with ref number.,@united Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number.
568621100914991104,positive,1.0,,,United,"thanks, keep up the good work","@united thanks, keep up the good work"
569164415322492928,negative,1.0,Late Flight,0.6915,US Airways,i get extended hold times due to the weather...but 2-1/2 hours on hold (and counting). help!!,@usairways I get extended hold times due to the weather...but 2-1/2 hours on hold (and counting). HELP!!
569675799122591746,negative,1.0,Lost Luggage,0.6655,American,"to add, i have to get up to go to work tomorrow am. i don't like having to wait up until 12 or late flightr. cs sucks.","@AmericanAir  To add, I have to get up to go to work tomorrow am.  I don't like having to wait up until 12 or Late Flightr.  CS sucks."
569366846547369984,negative,1.0,Bad Flight,0.6556,Delta,you have to service your remote controllers on my flight i watched equalizer (movie) three times because my remote was stuck,@JetBlue you have to service your remote controllers on my flight I watched equalizer (movie) THREE times because my remote was stuck
568034650477580289,neutral,1.0,,,United,leisure. military personnel for safety reason r highly recommended to not travel in uniform,@united leisure. Military personnel for safety reason R highly recommended to not travel in uniform
569966215621246976,negative,1.0,Bad Flight,0.6429,Delta,you really should be more proactive with passengers when you know the entertainment system isn't working. at least let me get a mag,@JetBlue you really should be more proactive with passengers when you know the entertainment system isn't working. At least let me get a mag
569011727532032001,negative,1.0,Flight Booking Problems,0.3404,United,yes there were plenty of seats available. so why did vicky thomas refuse to give one to a million mile flyer?,@united Yes there were PLENTY of seats available.  So why did Vicky Thomas refuse to give one to a million mile flyer?
568770125114929152,negative,0.6554,Can't Tell,0.3335,US Airways,plus a us airways - you need to do something about this! i left philly to thaw out!!!!,@USAirways Plus a US Airways - you need to do something about this! I left Philly to thaw out!!!! http://t.co/pKy7ZhnNRH
569684138304741377,negative,1.0,Late Flight,1.0,US Airways,45 minute delay for take off and 30 minute wait for checked bags? really?,@USAirways 45 minute delay for take off and 30 minute wait for checked bags? Really?
569709992175116288,negative,1.0,Lost Luggage,0.3423,United,"if you don't like delayed bags, why do you let it happen so much?","@united if you don't like delayed bags, why do you let it happen so much?"
567779798782595072,neutral,1.0,,,Southwest,hi there! i just got my known traveler# and would like to add it to a flight that i already purchased. what's my best option?,@SouthwestAir Hi there! I just got my known traveler# and would like to add it to a flight that I already purchased. What's my best option?
569892980712013824,positive,1.0,,,Delta,mark t. in austin was great handling my bag issue. #thanks,@JetBlue Mark T.  in Austin was great handling my bag issue.  #thanks
569887654713499648,neutral,1.0,,,Delta,to start 3xweekly #e190 flights from #washington reagan to #nantucket between 19jun-6sep #avgeek,@JetBlue to start 3xweekly @EmbraerSA #E190 flights from #Washington Reagan to #Nantucket between 19JUN-6SEP #avgeek
569330782537437184,positive,1.0,,,Delta,thanks for bringing my son home to me.,@JetBlue thanks for bringing my son home to me.
568172386903851008,positive,1.0,,,Delta,just dmed. thanks so much for addressing this so quickly.,@JetBlue just DMed. thanks so much for addressing this so quickly.
570021054015541248,negative,0.6659,Can't Tell,0.6659,American,no. it does. you could not be more wrong.,@AmericanAir No. It does. You could not be more wrong. http://t.co/66NXZhBbMT
569973204263034880,negative,1.0,Flight Booking Problems,0.6858,US Airways,your exchange/credit policies are worthless and shadier than the white house. dissatisfied to the nines right now.,@USAirways Your exchange/credit policies are worthless and shadier than the White House. Dissatisfied to the nines right now.
568771007529398272,neutral,1.0,,,United,to start 3xdaily #erj145 flights from #chicago to #evansville on 4jun #avgeek,@United to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek
568495924135235585,neutral,1.0,,,Southwest,"“: #ifthe80sneverstopped, we'd still be rocking out to this chart-topping hit"". what? the 80's are over?","“@SouthwestAir: #IfThe80sNeverStopped, we'd still be rocking out to this chart-topping hit"". What?  The 80's are over?"
568539903979446272,negative,1.0,Customer Service Issue,0.68,Southwest,"problem is, i wasn't issued a position until today at the gate. and no option to upgrade. not good when you're 6'4.","@SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4."
569927856232534016,neutral,0.6824,,,Delta,lmao y'all “: our fleet's on fleek.,LMAO Y'ALL “@JetBlue: Our fleet's on fleek. http://t.co/LQjT2jvOYS”
570003097554006016,negative,1.0,Customer Service Issue,0.6799,American,i have to miss a whole days worth of work tomorrow but i'm suree you guys don't care,@AmericanAir I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care
569704066760232960,negative,1.0,Can't Tell,0.6527,US Airways,"you should partner w/ a different hotel in phl, the clarion is proving to be very difficult &amp; not customer friendly","@USAirways @AmericanAir you should partner w/ a different hotel in PHL, the clarion is proving to be very difficult &amp; not customer friendly"
569243889011281920,negative,1.0,Flight Attendant Complaints,1.0,United,have an employee at the gate 15min before boarding like u expect ur customers to. be a competent company like ur rivals,@united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals
569899063790825472,negative,1.0,Bad Flight,0.6907,United,i travelled from scl- iha feb 17. the ac on my sit (21l) was on all night. i complaint to fa who never gave me a real answer. help!,@united i travelled from SCL- IHA feb 17. the AC on my sit (21L) was ON all night. I complaint to FA who never gave me a real answer. Help!
569419949007085568,negative,0.6528,Can't Tell,0.6528,United,nice. i wonder how you pick who to respond to? maybe only happy customers are easier. i wonder how many of those you have left.,@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.
568778215671664640,negative,1.0,Bad Flight,0.7012,US Airways,he overflowed over the armrest and under with legs sprawled. you should refund me i had no choice. #grossedout,@USAirways He overflowed over the armrest and under with legs sprawled. You should refund me I had no Choice. #Grossedout
569891440135794688,positive,1.0,,,American,thank you! cc:,@AmericanAir Thank You! CC: @packermama1
568176390325075968,negative,1.0,Damaged Luggage,1.0,Delta,glad u happy i have my bag but as a traveler i entrusted u w/ my property &amp; u return it damaged &amp; that's the best answer u have?,@JetBlue glad u happy I have my bag but as a traveler I entrusted u w/ my property &amp; u return it damaged &amp; that's the best answer u have?
569347549858934784,positive,1.0,,,Southwest,never lets me down!!!,@SouthwestAir never lets me down!!!
568225322543538176,neutral,0.6518,,,Southwest,"looks like 'on february 19, 2015, we will open our schedule for sale through october 30, 2015' - know what time that will be?","@SouthwestAir Looks like 'On February 19, 2015, we will open our schedule for sale through October 30, 2015' - know what time that will be?"
569245091602124800,negative,1.0,Customer Service Issue,1.0,Southwest,"coming up on 2hrs on, still haven't spoken to a rep","@SouthwestAir coming up on 2hrs on, still haven't spoken to a rep"
569504946120298496,positive,1.0,,,Delta,what can i say other than when it comes to my #brandloveaffair w/ ur my #soulandinspiration #umosaicmecrazy,What can I say other than when it comes to my #BrandLoveAffair w/ @jetblue ur my #soulandinspiration https://t.co/IGkoGyWksr #umosaicmecrazy
569989504431316993,neutral,1.0,,,Virgin America,new marketing song? let us know what you think?,@VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?
568885556718907392,neutral,0.6609999999999999,,0.0,United,yes! i'll be sending an email to customer service today.,@united yes! I'll be sending an email to customer service today.
568964635103076354,neutral,0.6383,,0.0,Delta,can you share where it is coming from?,@JetBlue can you share where it is coming from?
570102708734197760,negative,1.0,Can't Tell,0.6697,Delta,the worst flying experience i've ever suffered through. i'd appreciate my money back.,@JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back.
569895932394917888,negative,1.0,Cancelled Flight,0.6343,American,pretty frustrating when you can't even stay on hold to get help after a flight cancelled flightation!,@AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation!
567757771953561600,negative,0.6737,Cancelled Flight,0.6737,Southwest,they put me on the next flight available.. tomorrow morning :( any idea if bna will be open in the morning for my flight?,@SouthwestAir they put me on the next flight available.. tomorrow morning :( Any idea if BNA will be open in the morning for my flight?
570084707548958720,neutral,0.6556,,0.0,US Airways,the help/complaint forms on the website can be used only if the matter applies to an actual ticketed flight,@USAirways The help/complaint forms on the website can be used only if the matter applies to an actual ticketed flight
570088470171013120,negative,1.0,Late Flight,1.0,American,the last was 2339 dfw to ord. not weather relate flightd... austin leg delayed as well,@AmericanAir the last was 2339 dfw to ord. Not weather reLate Flightd... Austin leg delayed as well
570047651875594240,neutral,1.0,,,Delta,if i ask ask the pilot will he tell me the name of our aiecraft,@JetBlue if i ask ask the pilot will he tell me the name of our aiecraft
569023489492955136,positive,1.0,,,United,i'll make sure he's done that. thanks for the help. this is a huge race for him and just trying to make sure it goes smoothly. peace,@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace
569976628220182529,negative,1.0,Late Flight,1.0,American,finally at final destination but not w/o extra significant travel expenses &amp; missed work. how can you resolve this experience?,@AmericanAir finally at final destination but not w/o extra significant travel expenses &amp; missed work. How can you resolve this experience?
569676535973744640,negative,0.6889,Customer Service Issue,0.3549,United,good try but got her here safer and sooner,@united good try but @SouthwestAir got her here safer and sooner
568981931599237120,negative,1.0,Customer Service Issue,1.0,US Airways,"now on hold for an hour. so frustrating, i suspect you have more operators come in on days like this w/inclement weather?","@usairways now on hold for an hour. So frustrating, I suspect you have more operators come in on days like this w/inclement weather?"
568381535063306241,negative,1.0,Flight Booking Problems,0.6377,United,"booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err ""no segment in this""","@united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err ""no segment in this"""
568962609375895552,positive,1.0,,,United,bag was finally delivered and intact. thanks for your assistance.,@united Bag was finally delivered and intact. Thanks for your assistance.
567878078782898176,positive,1.0,,,Delta,awesome thanks! thanks for the quick response. you guys rock! :),@JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :)
569304436612444160,positive,0.6783,,,Virgin America,you will match my #americanairlines status? cool!,@VirginAmerica you will match my #AmericanAirlines status? Cool!
570282469791911936,neutral,1.0,,,American,- keeping aa up in the air! my crew chief cousin alex espinosa in dfw!,@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP
569948991569264640,positive,0.6604,,,American,"$90 dollar rt ticket to chicago? yes, please!","@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!"
569275580543320064,negative,1.0,longlines,0.6522,Delta,"lipstick on a pig still a pig. ur new baggage claim @ sju is a disaster. no chairs, 20 mins+ wait for baggage. #fail","@JetBlue lipstick on a pig still a pig. Ur new baggage claim @ SJU is a disaster. No chairs, 20 mins+ wait for baggage. #fail"
569021768788090881,negative,0.6685,Flight Booking Problems,0.3405,United,i had planned to book additional flights tonight but after 1 1/2 hrs working on one trip i'm worn out! #enoughisenough,@united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough
568842695864504320,positive,1.0,,,Delta,ooh! good one! speaking of #miamore - just know that #iadore loving #lovesongfriday,@JetBlue OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https://t.co/fWZClBvuG4 Loving #LoveSongFriday
569089388350738432,negative,0.6485,Can't Tell,0.6485,Southwest,rocks - horror,@SouthwestAir rocks - @AmericanAir horror
570121588487663616,positive,1.0,,,United,"this will definitely be a trip to remember ewr-sti second of the season, first on seat 35a because it pays to be loyal!","@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!"
569956658199134208,neutral,1.0,,,American,is there a probability that flight 1330 from dfw to dtw will be delayed or cancelled flighted?,@AmericanAir is there a probability that flight 1330 from DFW to DTW will be delayed or Cancelled Flighted?
568578571129761794,negative,0.6988,Late Flight,0.3695,United,be worse?oh you can't! delayed with no reason on the way to lon;flight cancelled flighted with no reason less than 2 days before returning.,@united be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning.
569968799576924160,neutral,0.6922,,0.0,US Airways,so it's a $25.00 bag fee for a golf bag on a domestic flight?,@USAirways so it's a $25.00 bag fee for a golf bag on a domestic flight?
568918820632403969,negative,1.0,Customer Service Issue,0.6619,United,i think problem resolution should be decided on your end. especially if you'd like me to continue flying your airline.,@united I think problem resolution should be decided on your end. Especially if you'd like me to continue flying your airline.
569911608278974465,negative,0.6914,Customer Service Issue,0.6914,American,"you didn't call, did you. try it, and then you'll understand. it's not possible to reach an agent,i don't know what else to do","@AmericanAir You didn't call, did you. Try it, and then you'll understand.  It's not possible to reach an agent,I don't know what else to do"
569202278298755072,negative,1.0,Customer Service Issue,1.0,Southwest,"i love you guys, but even comcast has a better phone help system. a simple callback system would fix most of the problem...","@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem..."
569294014026903552,neutral,0.6779999999999999,,,Delta,'s new ceo seeks the right balance to please passengers and wall ... - daily journal,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/9bzqZQx8DC
568810516740644864,neutral,0.6522,,0.0,United,frontier is currently offering their weather exceptions for this weekend. when is united?,@united Frontier is currently offering their weather exceptions for this weekend. When is United?
569977819389800448,neutral,0.6832,,,Southwest,still there? i was posted up in downtown waiting for y'all. on my way!,@SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!
570248591295557632,neutral,1.0,,,Delta,“: our fleet's on fleek. i just 🙈,“@JetBlue: Our fleet's on fleek. http://t.co/b5ttno68xu” I just 🙈
569222108200476672,positive,1.0,,,Delta,thank u 😘 “: but of course! safety is always 1st! we'll make sure to handle her with care and love! :)”,Thank U 😘 “@JetBlue: @ItsLaLoca But of course! Safety is always 1st!  We'll make sure to handle her with CARE and LOVE!  :)”
569655141890170880,positive,1.0,,,American,"ok, thanks you! have a great night aa team!","@AmericanAir ok, thanks you! Have a great night AA team!"
569628323443318785,negative,1.0,Can't Tell,0.3401,American,the ticket is a poor gesture of goodwill (for missed trip) to a top status flyer - i may not next time (aa91 lhr-ord 2/16),@AmericanAir the ticket is a poor gesture of goodwill (for missed trip) to a top status flyer - I may not next time (AA91 LHR-ORD 2/16)
568639359127150592,negative,0.6937,Flight Booking Problems,0.6937,United,"€202.88 is the difference between the booked flights, do you want screen shots?","@united €202.88 is the difference between the booked flights, do you want screen shots?"
569933882662916096,neutral,1.0,,,Southwest,"understand the weather, these kids need to get home! nice kids doing volunteer work from a ri high school, please help","@SouthwestAir understand the weather, these kids need to get home! Nice kids doing volunteer work from a RI high school, please help"
570239952975482881,negative,1.0,Customer Service Issue,1.0,American,over 70 days no contact from a human or apology letter. is #yucki. read all about it soon,@AmericanAir over 70 days  no contact from a human or apology letter. @AmericanAir is #yucki. Read all about it soon http://t.co/9R9OmzQAVI
567729658276237312,negative,1.0,Customer Service Issue,1.0,US Airways,tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures,@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures
568150818572144640,negative,1.0,Flight Booking Problems,0.3404,US Airways,had 2 cancelled flight my trip to la bc weather was easy but us air is making me pay $200 to use the credit. never again,@USAirways had 2 Cancelled Flight my trip to LA bc weather @SouthwestAir was easy but US air is making me pay $200 to use the credit. Never again
570223851570909185,negative,0.6537,longlines,0.6537,US Airways,"gate traffic #dca, my flight arrived 20 early,connecting flight 2139 leaving in 23 minutes. several of us stuck. hold that plane.","@USAirways Gate traffic #DCA, MY flight arrived 20 early,connecting flight 2139 leaving in 23 minutes. Several of us stuck. HOLD THAT PLANE."
568807908374286336,positive,1.0,,,Southwest,oh my gosh! going to dm you now! thank you!,@SouthwestAir oh my gosh! Going to dm you now! Thank you!
570204435663581184,positive,0.6438,,,American,great job tyr ground crew...now let's get this bird outta here!!! tell flight 3200 to wait on me...be there in 45 mikes!,@AmericanAir great job TYR ground crew...now let's get this bird outta here!!!  Tell flight 3200 to wait on me...be there in 45 mikes!
569880374651650048,neutral,0.6663,,0.0,American,please confirm 2917 from cid-dfw at 11:30 departure will be/is cancelled flighted. don't want to make the hour drive!,@AmericanAir please confirm 2917 from CID-DFW at 11:30 departure will be/is Cancelled Flighted. Don't want to make the hour drive!
567844362601697280,positive,1.0,,,United,"she met me from customer service at the arrival of flight ua3787 pvd-iad. thanks, you guys have really handled this storm!","@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!"
570294237348143104,neutral,1.0,,,US Airways,did you know that suicide is the second leading cause of death among teens 10-24,@USAirways did you know that suicide is the second leading cause of death among teens 10-24
569661767158075392,negative,0.6842,Lost Luggage,0.6842,United,i honestly couldn't tell you. all i know is that originally we were going to have it brought in from the concourse,@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse
568865640569806848,negative,0.6743,Flight Booking Problems,0.3423,United,"that's still one day over my visa expiring on june 9, which is why i booked my flight on that day.","@united That's still one day over my visa expiring on June 9, which is why I booked my flight on that day."
568922057552977920,negative,0.6842,Can't Tell,0.6842,United,i need you...to be a better airline. ^lol,@united I need you...to be a better airline. ^LOL
568826365878730753,negative,1.0,Cancelled Flight,1.0,Southwest,cancelled flighting flights 45 minutes before takeoff &amp; sitting for 45 min on the runway of the rescheduled flight #badservice,@SouthwestAir Cancelled Flighting flights 45 minutes before takeoff &amp; sitting for 45 min on the runway of the rescheduled flight #badservice
568811022049349633,negative,1.0,Cancelled Flight,0.6923,US Airways,"i needed to be at my destination by lunchtime today. no one could get us on a flight, but i've since learned had one!","@USAirways I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one!"
569320844503228416,negative,1.0,Lost Luggage,0.6484,Southwest,finally boarded. looks like i'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme,@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme
567893822585327616,negative,1.0,Late Flight,1.0,Delta,6 hour delay. supposed to land at 9pm now it's 3am. still not boarding. #epicfail,@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail
567790175813681153,negative,1.0,Cancelled Flight,1.0,US Airways,you cancelled flightled both my flights and refused to give a voucher despite no flights for 2days. #neveragain,@USAirways  you Cancelled Flightled both my flights and refused to give a voucher despite no flights for 2days. @USAirways #neveragain
569571492947742720,negative,1.0,Customer Service Issue,0.3573,Delta,i don't believe so. that's not what the team has told us.,@JetBlue I don't believe so. That's not what the team has told us.
569696080121569280,negative,1.0,Flight Attendant Complaints,0.3765,American,pretty bad at #dfw no updates two flights behind doors open breeze no america airlines workers,@AmericanAir pretty bad at #DFW no updates two flights behind doors open breeze no America airlines workers http://t.co/6MBK79mdnW
569944919894327297,neutral,1.0,,,Delta,.. { it's all a320's right?},@JetBlue .. { it's all a320's right?}
569274801388425217,negative,1.0,Can't Tell,0.6891,United,you have failed so uncontrollably today that it's beyond repair. i'm beyond livid with your absolute disregard to operations.,@united you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations.
570009292885123072,neutral,1.0,,,Delta,um wut “: our fleet's on fleek.,um wut “@JetBlue: Our fleet's on fleek. http://t.co/M4UWcPxtXJ”
570265300685488129,negative,1.0,Late Flight,0.3443,American,"your definition and mine of 10 min is vastly different. i understand the need to get off the plane for maint, but be honest.","@AmericanAir your definition and mine of 10 min is vastly different. I understand the need to get off the plane for maint, but be honest."
569654562031685632,negative,1.0,Lost Luggage,0.6542,American,you can't get us to cincy but our luggage will still go there tonight? stranded us in dallas for 2 days w/o clothes? #yousuck,@AmericanAir  You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck
568127477555441664,negative,1.0,Customer Service Issue,1.0,US Airways,i have sent letter after letter and get back nothing but form letters and half baked reply's #usairwaysssuck,@USAirways I have sent letter after letter and get back nothing but form letters and half baked reply's #usairwaysssuck
568602933035601921,positive,0.6843,,,Delta,i love jet blue!,@JetBlue I LOVE JET BLUE!
567802999880552448,negative,1.0,Customer Service Issue,1.0,Southwest,you officially have the worst customer service of any airline i've ever dealt with. #southwestairlines #poor,@SouthwestAir You officially have the worst customer service of any airline I've ever dealt with. #southwestairlines #poor
569757977785184256,negative,1.0,longlines,0.6714,US Airways,there's over 50 people in line and only one agent!,@USAirways there's over 50 people in line and only one agent!
568828112626012160,neutral,1.0,,,Virgin America,check the website before you go to the airport!,@VirginAmerica @madbee95 check the website before you go to the airport!
568475305675001857,negative,1.0,Late Flight,0.6438,US Airways,what an amazing day. delayed 4 hrs bc frozen h2o on plane now sitting @ gate on same plane 4 30 mins still waiting! #flight1797,@USAirways what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! #flight1797
568144447931686912,positive,1.0,,,Southwest,amazing service by your sw stewardesses! from den to cun and from cun to atl and atl to lax. thank u!,@SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!
569666885035409408,negative,1.0,Can't Tell,0.6428,American,"no, profit maximization is your top priority. nothing else even registers for you dinosaurs","@AmericanAir @PatrichRuben no, profit maximization is your top priority. Nothing else even registers for you dinosaurs"
569347122992185344,positive,1.0,,,Southwest,delacy p is a compassionate professional! despite the flight challenges she made passengers feel like priorities!!🌟🌟,@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!🌟🌟
569143186439991296,negative,1.0,Customer Service Issue,1.0,Southwest,", i've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my cancelled flighted flight rescheduled. is this sop?","@SouthwestAir, I've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my Cancelled Flighted flight rescheduled. Is this SOP?"
567756838529208320,positive,0.6697,,0.0,United,"doing a good thing, holding flight for a few for 11 peeps on late flight connecting flight. we'll still make destination on time","@united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time"
569647694005870592,negative,1.0,Customer Service Issue,0.6614,United,", there is no good word for describing how angry and pissed off of a customer you have made me.","@united, there is no good word for describing how angry and pissed off of a customer you have made me."
569775795452792833,neutral,0.6667,,,American,can you use the aa credit platinum select world mastercard for alaska flights? or just american?,@AmericanAir can you use the aa credit platinum select world mastercard for Alaska flights?  Or just american?
569696881330167808,negative,1.0,Late Flight,0.6534,United,landed in den on time stuck waiting for gate for 30 min. maybe an update would be a good idea capt?,@United landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt?
567834498655604736,negative,1.0,Late Flight,1.0,United,": i feel very well informed. yes, the flight is indeed delayed. thank you.","@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5"
567880238962716672,negative,1.0,Customer Service Issue,0.6611,Southwest,please help on hold forever to check in for flight,@SouthwestAir please help on hold forever to check in for flight
569125711556042752,negative,0.6334,Late Flight,0.3342,United,": ""left gate 5 minutes early."" my thoughts: ""that doesn't count if you sit on the tarmac for a half hour."" #comeonpeople","@united: ""Left gate 5 minutes early."" 
My thoughts: ""That doesn't count if you sit on the Tarmac for a half hour."" #comeonpeople"
567734499669454848,negative,1.0,longlines,0.6909,US Airways,hundreds of people in line and less than half the desks being manned at clt. help?,@USAirways hundreds of people in line and less than half the desks being manned at CLT. Help?
570011088508604416,neutral,1.0,,,US Airways,i have submitted my request. i would appreciate a call by 9am eastern. thank you.,@USAirways I have submitted my request. I would appreciate a call by 9am eastern. Thank you.
570044681670696960,positive,1.0,,,United,thank you.,@united thank you.
569625053916061696,positive,1.0,,,US Airways,provided the best service for me today! thank you so much :),@USAirways provided the best service for me today! Thank you so much :)
567760474553348096,positive,1.0,,,US Airways,haha - that will indeed be a great day!,@USAirways Haha - that will indeed be a great day!
567790510502371328,negative,0.6701,Bad Flight,0.3608,Southwest,: why no charging station in san?,@SouthwestAir: why no charging station in SAN?
567875308377911297,neutral,1.0,,,Southwest,i'm flight booking problems a flight to vegas. any good promo codes??,@SouthwestAir I'm Flight Booking Problems a flight to Vegas. Any good promo codes??
568266347450273793,positive,1.0,,,United,flight to rsw tonight -me &amp; twin 3 year olds. a pilot who was in row by me stayed to help me get the boys &amp; bags off. lifesaver!!,@united flight to RSW tonight -me &amp;  twin 3 year olds. A pilot who was in row by me stayed to help me get the boys &amp; bags off. Lifesaver!!
569740959610572800,negative,1.0,Customer Service Issue,1.0,United,"over the last week, united has provided me with the worst customer service experience of my life. disgusting. #united","@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united"
568940264020004864,negative,0.6735,Can't Tell,0.3469,US Airways,just to follow up here is my experience:,@USAirways Just to follow up here is my experience: http://t.co/WJIiGZtiwg
570028125024706561,negative,1.0,Late Flight,0.6629,American,"now i have to wait ""more than 60 minutes""","@AmericanAir now I have to wait ""more than 60 minutes"""
568203369053077505,negative,1.0,Flight Attendant Complaints,0.3441,United,my feedback and concerns via your site aren’t going to improve my poor airport experiences.,@united My feedback and concerns via your site aren’t going to improve my poor airport experiences.
568540097639030784,neutral,0.6602,,0.0,Delta,"and of course that was supposed to say logan, not login","@JetBlue and of course that was supposed to say Logan, not login"
567898499540340736,negative,1.0,Late Flight,1.0,United,3 hour delay plus a jetway that won't move. this biz traveler is never flying u again!,@united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!
568163426343784448,positive,1.0,,,US Airways,first class all the way!!💺✈️ headed to,@USAirways @AmericanAir First Class all the way!!💺✈️ Headed to @portlandjetport http://t.co/kDMq0jps02
568960315888668672,neutral,1.0,,,Delta,april 6th. anything specific i should know for my first flight?,@JetBlue April 6th. Anything specific I should know for my first flight?
568424902287446016,negative,1.0,Flight Attendant Complaints,0.6531,Delta,"no, he didn't have more info. i was more infuriated by the way previous rep treated me. how she can possibly work as a jetblue rep?","@JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?"
568490223417602050,positive,1.0,,,Virgin America,"love you guys, but pls get some direct routes las to aus!","@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!"
568073191068794880,negative,1.0,Customer Service Issue,1.0,US Airways,not one to complain much but really 1 hour 15minutes and still nothing. agents or agent ⤵,"@USAirways 
Not one to complain much but really 1 hour 15minutes and still nothing. Agents or Agent ⤵ http://t.co/Q5SB0DaVuy"
569318651502989312,negative,0.6791,Cancelled Flight,0.6791,Virgin America,flight from bos &gt; las tomorrow was cancelled flightled. no notification; wait times are 1+ hour. will you rebook on another airline?,@VirginAmerica Flight from BOS &gt; LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline?
569968010431066112,negative,1.0,Customer Service Issue,0.3455,American,work on the comm skills w hate agents at phx. said i was confirmed on flight out of dfw &amp; got here and that was only standby.,@AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW &amp; got here and that was only standby.
569970659297792000,positive,0.6354,,,US Airways,look out for flying rocks this time! it's a bird it's a plane! nah never mind it's just a rock...,@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...
569260462606569473,neutral,1.0,,,Southwest,i like to see if i can change flight plz help thx,@SouthwestAir i like to see if i can change flight plz help thx
569153669867945984,negative,1.0,Flight Attendant Complaints,0.3551,United,officially has the most inefficient boarding procedure. there is no reason it should take 45 mins to board a plane!,@united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!
570085025896665088,positive,0.6605,,,American,no apology necessary. it was wind and i was on delta. xoxo,@AmericanAir No apology necessary. It was wind and I was on Delta. XOXO
569578296360378369,negative,1.0,Lost Luggage,1.0,Delta,is blaming for flight 584 luggage debacle! #luggagegate,@JetBlue is blaming @TSA for flight 584 luggage debacle!  #luggagegate
568192010789777408,positive,1.0,,,Southwest,just had a great flight #4223 with damion! he was the best #damionflight4223,@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223
569268751008436224,negative,1.0,Late Flight,0.3607,Delta,why haven't you allowed for flight changes into the ny area airports tonight? everyone is saying travel is treacherous.,@JetBlue why haven't you allowed for flight changes into the NY area airports tonight?  Everyone is saying travel is treacherous.
567929586077425664,negative,1.0,Lost Luggage,1.0,United,are my bags here yet? they were at palm springs airport. i was at lax. how come i beat my bags here.,@united are my bags here yet?  They were at Palm Springs airport.  I was at LAX.  How come I beat my bags here.
569661154638872576,negative,1.0,Late Flight,1.0,US Airways,can you pm me w answer if flt to 4278 is still on time. been on ground over an hr w no gate. need help. pls,@USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls
567908702088376320,neutral,0.6739,,0.0,US Airways,on the phone now. looks like global,@USAirways on the phone now. looks like global
569636885863251969,negative,1.0,Customer Service Issue,0.3694,American,two hour wait for exps as i sit on a jfk phx flight because us computers are down. any shot at an lax flight?,@AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?
570295207763316736,negative,1.0,Cancelled Flight,1.0,Delta,but by cancelled flighting my flight and pushing me to the next day i'd lose $150 hotel which was why i was trying to get a same-day flight.,@JetBlue but by Cancelled Flighting my flight and pushing me to the next day I'd lose $150 hotel which was why I was trying to get a same-day flight.
569459269394956288,negative,1.0,Cancelled Flight,1.0,US Airways,"worst experience with you. cancelled flightled flight, no voucher and no luggage because ""ramp was broken."" no other ramps in charlotte??","@USAirways worst experience with you. Cancelled Flightled flight, no voucher and no luggage because ""ramp was broken."" No other ramps in Charlotte??"
569238014418944000,negative,1.0,Late Flight,1.0,Southwest,#3252 manchester-bwi being delayed for one idiot who isn't on the plane?! we've waited 2 hours for our window and may miss it,@SouthwestAir #3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it
568962468766212097,negative,0.6444,Customer Service Issue,0.6444,United,booked 11 tix 1 month ago and now its about $157 cheaper and customer service was useless. what's up with that???,@united Booked 11 tix 1 month ago and now its about $157 CHEAPER and customer service was useless. What's up with that???
568894805914169345,negative,1.0,Can't Tell,0.6495,Southwest,just want the money i paid for early bird refunded. noone seemed to be able at three different. sw should have that worked out,@SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out
569631775766368256,negative,1.0,Can't Tell,0.6567,American,"not sure what this means but son and i will certainly have operational needs for seats during flt. 1679 next friday, yet...","@AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet..."
570084217301962752,negative,1.0,Can't Tell,0.6631,US Airways,no i was there 12 hrs early! send me an email to share my experience you don't want this blasting here.,@USAirways No I was there 12 hrs early! Send me an email to share my experience You don't want this blasting here.
569569152312213506,negative,1.0,Bad Flight,0.3666,United,what did you do with my seat. international connection. seriously?,@united  what did you do with my seat. International connection. Seriously?
569678456478404608,negative,1.0,Flight Attendant Complaints,0.6920000000000001,American,usually raving about the service to lax. your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6f,@AmericanAir usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F
569321800359927808,negative,1.0,Late Flight,1.0,US Airways,you mean 10:30pm. i'd be in vegas by now if i'd been allowed on my original flight.,@usairways you mean 10:30pm. I'd be in vegas by now if I'd been allowed on my original flight.
568846188725841920,negative,1.0,Customer Service Issue,1.0,US Airways,"worst customer service. ticket was 180 and fee is 200 it's ""not worth it"" for them accommodate me given circumstances in bos","@USAirways worst customer service. ticket was 180 and fee is 200 it's ""not worth it"" for them accommodate me given circumstances in BOS"
569769288174870528,neutral,0.6687,,0.0,Southwest,had to be stuck in the middle seat :(,@SouthwestAir had to be stuck in the middle seat :( http://t.co/dzeGAPfqw1
568260044896243712,negative,1.0,Flight Attendant Complaints,1.0,Southwest,had a very rude gate agent at bwi tonight gate b8 after a 6.5hr delay for flight 1172. i think a little training is in order.,@SouthwestAir had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order.
569663701017624576,negative,0.6896,Late Flight,0.6896,American,finally about to take off! thanks for the customer service by the g8 reps @ c17 @ ctl. any idea what caused the system failure?,@AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure?
570252146320351232,negative,1.0,Late Flight,1.0,United,#worst2unitedflightsever ua1429 iad to las 2/19 mechanical problems - switched aircraft delayed 3.5 hours!,@united #worst2unitedflightsever UA1429 IAD to LAS 2/19 mechanical problems - switched aircraft delayed 3.5 hours!
569894983265710081,neutral,0.6696,,,US Airways,"thank you, but it says the website is down","@USAirways thank you, but it says the website is down"
569329921740427264,negative,1.0,Lost Luggage,1.0,Delta,she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh,@JetBlue she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh
568897700315435008,neutral,1.0,,,US Airways,how do i redeem my pass to the admirals club? i have 1 free visit with my barclay card membership. and can i bring a companion?,@USAirways How do I redeem my pass to the admirals club? I have 1 free visit with my barclay card membership. And can I bring a companion?
569592447455465472,negative,1.0,Flight Booking Problems,0.6643,American,trying to book a flight on hold- can't get through to a representative on the phone- advice?,@AmericanAir trying to book a flight on hold- can't get through to a representative on the phone- Advice?
567827860280324096,negative,0.6537,Can't Tell,0.6537,United,can you not see the thread?,@united can you not see the thread?
569572095794917376,negative,1.0,Customer Service Issue,0.6425,US Airways,in 140 characters? yea right. thanks for patronizing.,@USAirways in 140 characters? Yea right.   Thanks for patronizing.
568447937929289729,negative,1.0,longlines,0.3368,Southwest,please hire an efficiency consultant to manage your phx baggage checkin. way to many open kiosks with 100's of ppl waiting,@SouthwestAir please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting
569318905476476928,neutral,1.0,,,Southwest,20 passengers on this plane. i should've just grabbed my baggage and gave it its own seat.,@SouthwestAir 20 passengers on this plane. I should've just grabbed my baggage and gave it its own seat.
568275123037286400,neutral,1.0,,,United,followed &amp; dm'd.,@united followed &amp; DM'd.
568973617687625728,positive,1.0,,,Southwest,great news.,"@SouthwestAir @FortuneMagazine 
great news."
569293295655866369,negative,1.0,Can't Tell,1.0,United,never again.,@united never again.
569300959911768064,negative,1.0,Customer Service Issue,0.63,United,6 minutes to boarding at b12 in ord. no sign of gate agent. a little help?,@united 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?
568883264791785472,negative,1.0,Customer Service Issue,0.6745,Delta,can't seem to dm you guys.. jdhadp,@JetBlue can't seem to DM you guys.. JDHADP
568081678272307201,negative,1.0,Customer Service Issue,0.6719,Southwest,when will sw return to customer service? business travelers made sw now sw ignores us.,@SouthwestAir when will sw return to customer service?  Business travelers made sw now sw ignores us.
569774273851568128,negative,1.0,Customer Service Issue,1.0,American,is the 24/7 phone line open? on hold for over 2 hours now. your check-in agents cannot help at the airport itself. please help.,@AmericanAir is the 24/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help.
569367983065137152,negative,0.67,Can't Tell,0.67,United,"freakin""","@united Freakin"""
568269181394817024,negative,0.6267,Flight Booking Problems,0.6267,United,trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help?,@united Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help?
569870252508635136,negative,1.0,Cancelled Flight,1.0,American,"you cancelled flightled my flight due to ""weather"" when others are flying out just fine. no compensation, no resolution. incompetent.","@AmericanAir you Cancelled Flightled my flight due to ""weather"" when others are flying out just fine.  No compensation, no resolution.  Incompetent."
568762267493249024,neutral,1.0,,,Delta,'s ceo battles to appease passengers and wall street -,@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/VD0tLomtwu
568494962880475137,neutral,0.682,,0.0,US Airways,when is us air switching to aa ios app? aa app is much better.,@USAirways @AmericanAir when is US Air switching to AA iOS app? AA app is much better.
569249416462409729,negative,1.0,Customer Service Issue,1.0,United,not sure why u call it customer care. should be customer we don't care,@united not sure why u call it customer care.  Should be customer we don't care
569672763536842752,negative,0.6444,Customer Service Issue,0.6444,US Airways,i have contacted them but only got an automated response that won't give me the code.,@USAirways I have contacted them but only got an automated response that won't give me the code.
568086568059027456,neutral,0.7028,,,Delta,to increase charter service to cuba - #travel agent,@JetBlue to Increase Charter Service to Cuba - #Travel Agent http://t.co/lYQrb4HCYU
569689324595376128,negative,1.0,Customer Service Issue,1.0,US Airways,help! i've been on hold for almost two hours. trying 2 get home.,@USAirways help! I've been on hold for almost two hours. Trying 2 get home.
569665976062644224,negative,1.0,Bad Flight,1.0,United,is the airline of the oscars but doesn't carry abc on direct tv?!?! fail - now i can't watch the oscars. #united,@united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united
569593346223579137,negative,1.0,Customer Service Issue,1.0,American,we've been on hold for hours.,@AmericanAir we've been on hold for hours.
570036327825195008,negative,1.0,Flight Attendant Complaints,0.6659999999999999,American,gabriela in miami is a very rude employee.working the mia-lga check in. she made experience unpleasant. #customerexperience,@AmericanAir Gabriela in Miami is a very rude employee.Working the MIA-LGA check In. She made experience unpleasant.  #customerexperience
569173103009525760,positive,1.0,,,Southwest,never felt better taken care of! indian aunties are the gold standard. thanks aruna!,@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a
568764097015058432,neutral,1.0,,,Southwest,"it is working on a different device, though. any help is appreciated.","@SouthwestAir it is working on a different device, though. Any help is appreciated."
570222630525014017,neutral,1.0,,,United,i know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏,@united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏
568742080715104256,negative,0.6651,Flight Attendant Complaints,0.3418,Southwest,luxury! only 40 people on this flight. i'm going to get spoiled.,@SouthwestAir luxury! Only 40 people on this flight. I'm going to get spoiled.
569522767868989440,negative,1.0,Customer Service Issue,0.6518,Delta,"flt1533 to carta what is goin on?! 1st told plane coming from hangar, then gate change, now no one knows wat plane we're getting on","@JetBlue flt1533 to Carta what is goin on?! 1st told plane coming from hangar, then gate change, now no one knows wat plane we're getting on"
569525452081111041,negative,1.0,Customer Service Issue,0.6914,Delta,how can your entire system go down? no it? really?,@JetBlue how can your entire system go down? No IT? Really?
568531409209421826,neutral,0.6808,,0.0,Delta,how long ago can a trip have taken place for me to still get credit if i didn't apply my trueblue # when i booked?,@jetblue How long ago can a trip have taken place for me to still get credit if I didn't apply my TrueBlue # when I booked?
569763137819267072,negative,1.0,Lost Luggage,1.0,US Airways,you guys have my luggage in san jose and were supposed to deliver it to my hotel hours ago!! please contact me.,@USAirways you guys have my luggage in San Jose and were supposed to deliver it to my hotel hours ago!! Please contact me.
570188405541175297,negative,1.0,Customer Service Issue,1.0,American,are you a bot? haha always same lies from you!,@AmericanAir are you a bot? Haha always same lies from you!
567843014300692480,negative,0.6799,Customer Service Issue,0.3502,Southwest,"i keep getting disconnected after choosing the option ""unused travel funds"" on your automated customer service line! sos","@SouthwestAir I keep getting disconnected after choosing the option ""unused travel funds"" on your automated customer service line! SOS"
569984791107338240,neutral,0.6825,,,United,"thanks! it's 35k miles from rtb to europe, to do a multiple destination so we could stop over in us on way/way back- mileage diff?","@united thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way/way back- mileage diff?"
569236124192931840,negative,0.6458,Flight Booking Problems,0.6458,Delta,it was but obviously it wasn't linked as there is nothing there when i tried to book with it.,@JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it.
568281631443841024,neutral,0.6862,,,United,"okay, thank you both.","@united Okay, thank you both."
567759012806029312,positive,1.0,,,Virgin America,thanks! y'all have some of the best customer service left in the industry.,@VirginAmerica thanks! Y'all have some of the best customer service left in the industry.
568574249553637377,negative,1.0,Customer Service Issue,1.0,United,am i illiterate or is there a magic code to make your customer service site work?,@united Am I illiterate or is there a magic code to make your customer service site work? http://t.co/t4gcKs2bh5
568418531777355776,negative,1.0,Late Flight,1.0,Southwest,why the delay on flight 423 bdl to mco? need to get to florida for the ☀️&amp; races in daytona,@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️&amp; races in Daytona
568996205910466560,negative,1.0,Late Flight,1.0,US Airways,i have a story for you. it starts with a two hour delayed flight that makes me miss my connection in miami.,@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.
569711253490409473,negative,0.68,Customer Service Issue,0.68,American,“ thanks for info on super large passengers- the extra seat mr. big needed was the one i was sitting in already #customerservice,“@AmericanAir Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already #customerservice
567746576626356225,neutral,1.0,,,Delta,ceo battles to please wall st and flyers - from,@JetBlue CEO battles to please Wall St and flyers - from @NZherald http://t.co/Q4Amiw7FSw
569197350901714944,negative,1.0,Customer Service Issue,0.6693,Southwest,. received an error online and have been on hold for over 1.5 hours. completely unacceptable.,.@SouthwestAir received an error online and have been on hold for over 1.5 hours. Completely unacceptable.
567710245053407232,negative,1.0,Customer Service Issue,0.6838,US Airways,i have been on hold with your gold reservations line for over 3 hours now. flight cancelled flightled. trying to rebook.,@USAirways I have been on hold with your Gold reservations line for OVER 3 HOURS now. Flight Cancelled Flightled. Trying to rebook.
569703041957564416,negative,1.0,Lost Luggage,1.0,Southwest,would really like my baggage from yesterday. employees at akron giving me a tough time.,@SouthwestAir would really like my baggage from yesterday. Employees at Akron giving me a tough time.
570179455911481344,negative,1.0,Lost Luggage,1.0,American,they were no where to be found at midnight last night! i would think the agent in lax could have relayed that info.bag on flt,@AmericanAir they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt
568563494313857025,negative,1.0,longlines,1.0,United,"line is just getting longer and moving slower. lady working the counter is doing great, she just needs help. #customerservicefail","@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail"
568233937761230848,negative,0.6919,Flight Booking Problems,0.3594,Southwest,i fly swa a lot - always purchase eb and never past a30... rethinking the swa process. very misleading.,@SouthwestAir I fly SWA a lot - ALWAYS purchase EB and NEVER past A30... Rethinking the SWA process.  Very misleading.
568105765442945024,negative,1.0,Customer Service Issue,0.6942,Delta,loves to respond to positive tweets but they ignore problems w/ customers. just ask nola musician about that. #shameful,@JetBlue loves to respond to positive tweets but they ignore problems w/ customers. Just ask NOLA musician @j_beatz247 about that. #shameful
568793782164062208,neutral,1.0,,,Southwest,who can i contact about requesting a charity donation? #thankyou,@SouthwestAir Who can I contact about requesting a charity donation? #ThankYou
570034833633767424,positive,1.0,,,Southwest,thanks for the great customer service today! 👍👌,@SouthwestAir thanks for the great customer service today! 👍👌
570092196247969796,negative,1.0,Late Flight,0.6876,United,"hey why does the flight from iah to pos leave so late flight, and the one back to iah so early? i rather get to pos earlier","Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier"
570283254743506944,negative,1.0,Late Flight,0.6762,American,worst company ever please do not fly with them i repeat please do not fly !! they will not credit you if you're delayed,@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed
569677287551049729,neutral,1.0,,,American,american airlines.,@AmericanAir American Airlines.
569769708569767936,negative,1.0,longlines,0.6774,United,now about two dozen back in line to see a single csr for reflight booking problems final leg. (kiosks on fritz.),@united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.)
570298018685165568,negative,1.0,Lost Luggage,0.6886,United,"if the car seat is lost should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child","@united if the car seat is lost @united should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child"
569905567960952832,negative,0.6939,Late Flight,0.3571,Southwest,my friends from boston stuck in denver. her name jane. please contact her.,@SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill  Please contact her.
567738743491411968,neutral,0.6527,,0.0,Southwest,myself and 2 others,@SouthwestAir myself and 2 others
568429798604857344,negative,0.7112,Late Flight,0.3609,Delta,"claims w/ customer protection they ""will notify customers of delays, cancelled flightlations and diversions."" #nottrue","@JetBlue claims w/ customer protection they ""will notify customers of delays, Cancelled Flightlations and diversions."" #NotTRUE http://t.co/3oq1T4ohjl"
568251373189349376,positive,1.0,,,Delta,thanks to o stbernard for taking time to read through page to find info as supervisor felt to insist tho i showed previous comm,@JetBlue thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm
570074886606958592,positive,0.7009,,,American,just followed you.,@AmericanAir Just followed you.
569179631409958912,negative,1.0,Customer Service Issue,1.0,Southwest,been on hold for over an hour to speak to a customer service rep. what the heck?? #southwest #customerservice,@SouthwestAir been on hold for over an hour to speak to a customer service rep. What the heck?? #Southwest #customerservice
569859218058162176,negative,1.0,Cancelled Flight,0.659,American,is there any way you could put me up in a hotel for the night?? if not i'm having to sleep at the airport again tonight.,@AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight.
569591310589431808,negative,1.0,Late Flight,0.6529,US Airways,"i sympathize re:weather issues, but when times get tough, call in more folks. over two hours on hold for 4-minute fix. #fail","@USAirways I sympathize re:weather issues, but when times get tough, call in more folks. Over two hours on hold for 4-minute fix. #FAIL"
568517827482685440,positive,1.0,,,US Airways,"- love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,","@USAirways - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,"
569700635152494592,negative,1.0,Customer Service Issue,0.35100000000000003,American,oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable,@AmericanAir @ti2469 oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable
569164183473762304,negative,0.6764,Customer Service Issue,0.6764,US Airways,official time of call 3 hours 10 minutes but must add for 7 minutes your reservation agent was extremely professional and helpful,@USAirways Official time of call 3 hours 10 minutes but must add for 7 minutes your reservation agent was extremely professional and helpful
568243079003529216,negative,1.0,Lost Luggage,0.6801,US Airways,"been on hold for over an hour, still don't know where my bags are, won't refund me my flight?!?! it wasn't weather!!","@USAirways been on hold for over an hour, still don't know where my bags are, won't refund me my flight?!?! It wasn't weather!!"
568135319876468736,negative,1.0,Late Flight,1.0,US Airways,yes but i will nvr fly w/ i missed my con flight bc of a coffeemaker on ft1892 couldn't see my father be4 they put him in a coma,Yes but I will nvr fly w/ @USAirways I missed my con flight bc of a coffeemaker on FT1892 Couldn't see my father be4 they put him in a coma
568784295759777797,negative,1.0,Customer Service Issue,0.625,Southwest,"you were my go to airline now not so much!! you say you care but i now see not so much! right now, you suck!!","@SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!"
569889391633518592,negative,0.6608,Customer Service Issue,0.3469,American,is your website down? i haven't been able to check in to my flight all morning.,@AmericanAir is your website down? I haven't been able to check in to my flight all morning.
570217918195220480,positive,1.0,,,Southwest,thanks to your team for dealing with flight 1700 to houston.,@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.
569933901944066048,negative,0.6829999999999999,Can't Tell,0.3812,American,just sad that even after spending so much on tickets all i wanted was for my wife to still go with her sister and no help,@AmericanAir just sad that even after spending so much on tickets all I wanted was for my wife to still go with her sister and no help
568568938960805888,negative,1.0,Late Flight,0.6609999999999999,United,how can you never got a flight from austin to houston in time for a connection ever? ever!,@united how can you never got a flight from austin to Houston in time for a connection ever? Ever!
570016517829623808,neutral,0.6598,,0.0,American,can you provide guidance on how i should work with them to resolve the issue,@AmericanAir Can you provide guidance on how I should work with them to resolve the issue
570122958695477248,positive,1.0,,,United,thanx so much. you followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care,@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care
570250945281589248,negative,1.0,Customer Service Issue,0.6364,Southwest,adding rr number to a stay is too hard. won't take rr number at checkin/out and marriott phone cs not helpful.,@SouthwestAir Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful.
569833653871742976,negative,1.0,Lost Luggage,1.0,United,"just sent you a message on facebook, how do i follow up a complaint re. missing clothing out of checked baggage?","@united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?"
568210342880227328,negative,1.0,Customer Service Issue,0.6791,Southwest,your app isnt working and i take off in like two hours help,@SouthwestAir your app isnt working and i take off in like two hours help
569319046790819840,positive,0.6496,,0.0,United,732 from denver. we just boarded! fingers crossed we get into the air!!!,@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!
568209603332214784,positive,0.7065,,,Southwest,filing it now. thank you for your response.,@SouthwestAir filing it now. Thank you for your response.
568994886336307200,negative,1.0,Customer Service Issue,0.6419,US Airways,refuses to compensate passengers when inconvenienced and wouldn't even rebook me on another airline. #disappointed,@USAirways refuses to compensate passengers when inconvenienced and wouldn't even rebook me on another airline. #disappointed
569296356143050754,negative,1.0,longlines,0.3462,United,congratulations united. fail again. sky at a gate with a plane full of people waiting on 2. weather gets worse now we can't leave.,@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.
569742312059899904,negative,1.0,Customer Service Issue,1.0,American,"also, been on hold for 30 minutes with your ""customer service"" to find out when my new flight is scheduled bc your site sucks","@AmericanAir Also, been on hold for 30 minutes with your ""customer service"" to find out when my new flight is scheduled bc your site SUCKS"
569918327767879680,neutral,0.6911,,0.0,United,hahaha. at least they gave u a refund.,@united @retailbagholder hahaha. At least they gave u a refund.
568518985056002049,negative,1.0,Bad Flight,0.6723,Virgin America,"not really the experience i was hoping 4, i ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board","@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board"
569624865558245376,negative,0.6591,Flight Booking Problems,0.3324,American,lga 2 nashville cancelled flightled phone center no help. fabulous staff at gate d4 helped-2 young men handled crowd well.,@AmericanAir LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well.
569551374867939328,negative,1.0,Late Flight,1.0,US Airways,uh yeah. flight boarded &amp; now 1 hr late flightr we still sit. update on 4435 to dca?,@USAirways Uh yeah. Flight boarded &amp; now 1 hr Late Flightr we still sit. Update on 4435 to DCA?
568513072819646464,negative,0.6515,Customer Service Issue,0.6515,Southwest,"experiencing the worst customer service ever currently. waited for cs rep, then put ""on hold"" but actually was hung up on.","@SouthwestAir experiencing the worst customer service ever currently. Waited for CS rep, then put ""on hold"" but actually was hung up on."
569552971362639873,negative,1.0,Cancelled Flight,0.6889,Southwest,maybe if you comped those that quietly accepted delays or cancelled flightations instead of the irate you'd have less issues #justsaying,@SouthwestAir Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying
569886537128632320,negative,1.0,Cancelled Flight,0.6967,US Airways,"flight us1562 from ric2dfw was cancelled flightled yesterday &amp; i was on hold w/ cust. service from 6-10pm est...4 hours, no answer...","@USAirways flight US1562 from RIC2DFW was Cancelled Flightled yesterday &amp; I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer..."
569044397645385728,negative,1.0,Lost Luggage,1.0,Delta,so you guys lost my bag that had all my ski gear in it. i flew here from nyc to ski. should i buy new stuff tomorrow? ...,@JetBlue so you guys lost my bag that had all my ski gear in it. I flew here from NYC to ski. Should I buy new stuff tomorrow? ...
568063225859739648,neutral,1.0,,,US Airways,i recently moved and got a new license and when i booked my flight months ago i used my old license do i need to change that?,@USAirways I recently moved and got a new license and when I booked my flight months ago I used my old license do I need to change that?
567753071833665536,negative,1.0,Cancelled Flight,1.0,US Airways,no i missed the funeral so i had to take a train back to newark,@USAirways No I missed the funeral so I had to take a train back to Newark
569926909515034624,neutral,0.6686,,,Delta,okay. rt : our fleet's on fleek.,Okay. RT @JetBlue: Our fleet's on fleek. http://t.co/6H5uEZH4cv
568539290344402944,negative,1.0,Can't Tell,1.0,Southwest,might be the worst airline ever,@SouthwestAir might be the worst airline ever
568482412990218241,negative,0.6667,Customer Service Issue,0.6667,US Airways,my flight cost me just under $800 and this is what happens? i fly with and have no problems. i come the us 4-5 times...,@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...
569453313462132736,positive,1.0,,,United,thanks for the epic service on 863- always a pleasure- outstanding crew,@united thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW
569942656522047490,negative,1.0,Customer Service Issue,1.0,US Airways,"can i speak to a human with some compassion? i wrote an email to discuss my experience and received a generic ""sorry"" email back","@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic ""sorry"" email back"
568735475847950336,positive,0.6566,,0.0,Delta,pdx to jfk was suuuuper hot.,@JetBlue PDX to JFK was suuuuper HOT.
570257719334187008,neutral,1.0,,,Southwest,and carol thrower are passengers. fort lauderdale airport.,@SouthwestAir and Carol Thrower are passengers. Fort Lauderdale airport.
567818953881419776,positive,1.0,,,United,elizabeth at washington dulles just hooked me up with a new connecting flight at my gate! i'm super pleased!,@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!
569945085158264832,negative,0.6632,Can't Tell,0.3368,US Airways,"us 728 returned to gate to get ""mel"" sticker. oh, look. we heard from pilot! no clue what an mel sticker is. anyone?","@USAirways US 728 returned to gate to get ""MEL"" sticker. Oh, look. We heard from pilot! No clue what an MEL sticker is. Anyone?"
567988647263252480,negative,0.7123,Customer Service Issue,0.3837,US Airways,great but that still does not help me..,@USAirways great but that still does not help me..
569521101736439809,negative,1.0,Customer Service Issue,0.3618,United,completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy),@united completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy)
568954046700064768,negative,1.0,Lost Luggage,0.6714,United,second time flying into houston and 45+ mins waiting for luggage at baggage. typical? still waiting..,@united second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting..
569020255441264640,neutral,1.0,,,Southwest,do you have childrens rates for flights?,@SouthwestAir Do you have childrens rates for flights?
569480220203474944,neutral,1.0,,,United,"i tried. we were hung up on, twice. after speaking with someone, then put on hold for 45 minutes. no resolution.","@united I tried.   We were hung up on, twice. After speaking with someone, then put on hold for 45 minutes.  No resolution."
568784436428300290,positive,0.6955,,,Southwest,jackpot! #legroom,@SouthwestAir Jackpot!  #legroom http://t.co/ZO2iceG4lI
569272359334453249,negative,1.0,Late Flight,1.0,United,my flight is late flight due to mechanical issues 3 of 4 flights in past 10 days!,@united my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days!
568933083472220160,positive,1.0,,,United,thank you,@united Thank You
568587181264146432,negative,1.0,Bad Flight,0.3659,United,3 gate changes in 30 minutes for flight to roanoke and flight to sous falls in o'hare... painful,@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful
569212558952960000,neutral,1.0,,,US Airways,how does flight 680 look? i'm hearing about cancelled flightled departures from and i'm about to head into it,@USAirways How does flight 680 look? I'm hearing about Cancelled Flightled departures from @Reagan_Airport and I'm about to head into it
568061470933540864,negative,1.0,Late Flight,0.34700000000000003,US Airways,we might need a plane to get somewhere but just remember that you aren't the only choice #makeovertime#customerserviceplease,@USAirways we might need a plane to get somewhere but just remember that you aren't the only choice #makeovertime#customerserviceplease
570069262586540032,negative,1.0,Customer Service Issue,0.6707,American,unable to access the website. will try again.,@AmericanAir unable to access the website.  Will try again.
570247748286435328,negative,1.0,Cancelled Flight,0.6831,American,how are you going to compensate all of whose days/plans have been ruined because of the aa3490 delay/pending cancelled flightlation?,@AmericanAir How are you going to compensate all of whose days/plans have been ruined because of the AA3490 delay/pending Cancelled Flightlation?
569419928173989889,negative,1.0,Flight Attendant Complaints,0.6383,US Airways,you guys suck at jfk tonight -- oh this morning!!!,@USAirways you guys suck at JFK tonight -- oh this MORNING!!!
567718099794006016,negative,1.0,Bad Flight,0.337,US Airways,your service has been awful in boston and i had to pay 25 extra dollars than i was supposed too i am very dissatisfied #mad,@USAirways your service has been awful in Boston and I had to pay 25 extra dollars than I was supposed too I am very dissatisfied #mad
568627477259485185,negative,1.0,Late Flight,1.0,Southwest,#delayed again! you're killing me late flightly!,@SouthwestAir #delayed again! You're killing me Late Flightly!
567863197341847552,positive,0.6889,,0.0,Southwest,"yeah, we figured it out. thanks.","@SouthwestAir Yeah, we figured it out.  Thanks."
569612999415111680,negative,1.0,Bad Flight,0.6729,United,"is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space.","@United is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space."
569912213068066816,negative,1.0,Customer Service Issue,1.0,American,why am i not being given a callback option??! why has this service been turned off?,@americanair why am I not being given a callback option??! Why has this service been turned off?
568104424029036545,positive,1.0,,,Southwest,"i'm really craving your pretzels, please send me some.","@SouthwestAir I'm really craving your pretzels, please send me some."
570197146894520320,neutral,1.0,,,Delta,"hi there, any rough idea of when january 2016 flights will be made available?","@JetBlue Hi there, any rough idea of when January 2016 flights will be made available?"
568138172133183488,negative,1.0,Late Flight,1.0,US Airways,"priorities should have been made. considering a pending snow storm, why delay a flight for an hour &amp; a half? i'd like an answer.","@USAirways Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour &amp; a half? I'd like an answer."
568302985802956800,neutral,1.0,,,United,ok. can i dm you the info?,@united ok. Can I DM you the info?
570189934096719873,neutral,1.0,,,American,"and get it together, perfect combination for delays and cancelled flightlations","@AmericanAir and @CVGairport get it together, perfect combination for delays and Cancelled Flightlations"
570048851295383552,negative,1.0,Flight Booking Problems,1.0,US Airways,#dividendrewards urgently need to speak with a cs rep. my 50k miles havent shown &amp; i've fulfilled all reqs. flight booking problems flights today,@USAirways #DividendRewards Urgently need to speak with a CS rep. My 50K miles havent shown &amp; I've fulfilled all reqs. Flight Booking Problems flights today
568849007641911296,negative,1.0,Late Flight,0.3763,United,i booked and paid for a flight to get me to denver at a specific time for a meeting. you failed... it wasn't caused by weather,@united I booked and paid for a flight to get me to Denver at a specific time for a meeting. You failed... It wasn't caused by weather
570171986648965120,negative,1.0,Late Flight,1.0,American,". alright prove it: (1/3) 3 days ago, i sat on a plane at jfk for 3 hrs, deplaned for 3 more, and when i re-boarded...",".@AmericanAir Alright prove it: (1/3) 3 days ago, I sat on a plane at JFK for 3 hrs, deplaned for 3 more, and when I re-boarded..."
569249493264289793,positive,1.0,,,United,this flight has been amazing. this is the best flight i have ever been on i am not kidding. service is incredible!,@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!
569549922569224192,negative,1.0,Customer Service Issue,0.6709999999999999,Delta,", your hold music sucks.","@JetBlue, your hold music sucks."
568014845062332416,negative,1.0,Late Flight,1.0,Delta,#1408 iad to jfk still hasn't boarded. what's today's excuse and how am i gonna get to work?,@JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?
569894640675102722,negative,1.0,Customer Service Issue,1.0,Delta,"called jb 3 times!everytime, auto vmsg:""your wait time should not be longer than 9 mins"" waited longer than 18 mins and no answer!","@JetBlue  Called JB 3 times!Everytime, Auto Vmsg:""your wait time should not be longer than 9 mins"" waited longer than 18 mins and no answer!"
568279456780980226,negative,0.6508,Flight Attendant Complaints,0.3535,United,pls post video of belligerent jerk ranting at sfo (1230) that's he's going to sue you for making him check his 3rd bag. he's a hoot!,@united Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot!
569584431544971264,neutral,0.6747,,0.0,Southwest,how can i check to see if my flight to nyc is expected to be delayed or cancelled flightled for this tuesday?,@SouthwestAir how can I check to see if my flight to NYC is expected to be delayed or Cancelled Flightled for this Tuesday?
568663147189415936,negative,1.0,Customer Service Issue,0.6596,Virgin America,other carriers are less than half price for a round trip fare. i am stunned.,@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW
570274417546113025,neutral,0.7002,,0.0,US Airways,"i left my personal stuff on us4551 from phl-bos about an hour ago. went baggage, was told plane left to call 800#","@USAirways I left my personal stuff on US4551 from PHL-BOS about an hour ago. Went baggage, was told plane left to call 800#"
568967902520590337,neutral,1.0,,,Delta,is that one on the picture,@JetBlue is that one on the picture http://t.co/lxwbsfxfj0
568251315220041728,negative,1.0,Late Flight,0.6832,US Airways,"sitting for 30 minutes on the runway at dca, because your gates are full? early landing, late flight flight.","@USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight."
569926859699437568,negative,1.0,Customer Service Issue,0.638,American,"got it, so it's just paying extra not to sit in the way back. awesome. never again.","@AmericanAir got it, so it's just paying extra not to sit in the way back. Awesome. Never again."
569172396680175616,negative,1.0,Bad Flight,0.6727,United,"on sfo-&gt;aus ua343 2/17, is9jx1; my seat appears to have had a mite problem. dr recently confirmed over 50 bug bites were mites","@united on SFO-&gt;AUS UA343 2/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites"
568096711450566657,negative,0.6551,Customer Service Issue,0.3356,United,learn to hold connections. they texted me there is another flight late flightr - my connection hasn't left and were pulling into the gate,@united Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate
568110197966643201,negative,1.0,Can't Tell,0.6397,US Airways,"are you an incompetent airline every day, or just days that end in 'y'?","@USAirways 
Are you an incompetent airline every day, or just days that end in 'y'?"
568625749214642176,negative,0.6679999999999999,Cancelled Flight,0.6679999999999999,United,"she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got cancelled flightled","@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled"
569984789673078785,negative,1.0,Can't Tell,0.6411,US Airways,would help if you flew bigger planes into tlh. all my team mates made it to the training but me.,@USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me.
568215307170521088,negative,1.0,Customer Service Issue,1.0,US Airways,"hey guys, due to some horrible customer service issues is there any way i can get a checked bag credit?","@USAirways @AmericanAir hey guys, due to some horrible customer service issues is there any way I can get a checked bag credit?"
569839118093398016,neutral,0.6815,,,American,.. umm hello?,@AmericanAir .. UMM hello?
569256471046823937,negative,1.0,Bad Flight,0.3449,United,"what, you forgot to tell them the flight was coming... thanks for allowing me to miss my connection","@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection"
569708139517480960,negative,1.0,Customer Service Issue,0.6742,US Airways,i made a reservation online but i didn't receive any confirmation email. my bank said the transaction went through. can u help?,@USAirways I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help?
569657523944366080,negative,1.0,Customer Service Issue,0.6654,American,lets me get in line for call back in over 2 hours. i'll just hope the 1 ticket left on the flight i want is still there late flightr.,@AmericanAir lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there Late Flightr.
569683872046194688,neutral,1.0,,,American,"my friend needs some help on her flt (she's not on twiiter), can i dm you her info?","@AmericanAir My friend needs some help on her flt (she's not on Twiiter), can I DM you her info?"
569739695459995648,negative,1.0,Cancelled Flight,0.6804,American,wasn't offered a flight out of phl until tuesday so had to ask to be booked to houston instead of austin.,@AmericanAir wasn't offered a flight out of PHL until TUESDAY so had to ask to be booked to Houston instead of Austin.
570050785490419712,negative,1.0,Customer Service Issue,0.6970000000000001,United,"however, is completely under your control—the price was and still is displayed on","@united http://t.co/hj5kq82Chn, however, is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn."
568109565796958209,negative,1.0,Lost Luggage,1.0,United,"yeah, bag is on the way. as per usual. i'm actually getting used to getting it delivered to me, its kind of nice in a sense.","@united Yeah, bag is on the way. As per usual.  I'm actually getting used to getting it delivered to me, its kind of nice in a sense."
567800315093979138,negative,1.0,Customer Service Issue,1.0,US Airways,"i have now called 12 times in the last three days. that's unacceptable. i'm willing to wait on hold, but that's not an option.","@USAirways I have now called 12 times in the last three days. That's unacceptable. I'm willing to wait on hold, but that's not an option."
568245360998658048,positive,1.0,,,Virgin America,thank you,@VirginAmerica thank you
569203705750237184,negative,1.0,Customer Service Issue,0.6588,Southwest,2nd leg of trip cancelled flightled. been on hold 1.5 hrs. will we lose our $ if we don't speak to someone before first flight leaves?,@SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves?
568927730160549888,neutral,1.0,,,United,any chance you'll ever do cpus on your jfk-lax like ?,@united any chance you'll ever do CPUs on your JFK-LAX like @AmericanAir?
569706873525391360,negative,1.0,Late Flight,0.7059,American,. flight 654 delayed / flight 409 you sold my seat / flight 0671 strand me in phx for three hours. thanks for the memories 😡😤😖😲😩,.@AmericanAir Flight 654 Delayed / Flight 409 You sold my seat / flight 0671 strand me in PHX for three hours. Thanks for the memories 😡😤😖😲😩
568213785426726912,negative,1.0,Customer Service Issue,1.0,United,i mean is there a real live person somewhere i can go and speak to at newark post security?,@united I mean is there a real live person somewhere I can go and speak to at Newark post security?
567912664996786177,neutral,0.6557,,,Delta,celebrates 15-year anniversary with new livery - digital journal,@JetBlue Celebrates 15-Year Anniversary With New Livery - Digital Journal http://t.co/U5HXri6Crx
569126397161054208,negative,1.0,Customer Service Issue,0.6406,US Airways,"i don't want a reservation change, just adding a service. am going public with this to get help.","@USAirways I don't want a reservation change, just adding a service. Am going public with this to get help."
569671053594591232,negative,1.0,Lost Luggage,0.6753,American,been waiting on hold for more than an hour,@AmericanAir been waiting on hold for more than an hour
570252666439385088,negative,1.0,Late Flight,1.0,United,. what's going on with ua 236? outbound flight last thurs was delayed 4hrs how long will this delay be? #worst2unitedflightsever,@United. What's going on with UA 236?  outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever
569665295381614594,negative,0.6848,Late Flight,0.3717,American,"yeah, try harder. no catering truck in sight. can we just leave now w/o the food won't eat anyway?","@AmericanAir Yeah, try harder. No catering truck in sight.  Can we just leave now w/o the food won't eat anyway?"
568458879220076545,positive,0.6395,,0.0,Southwest,"is really stepping up their ""service""🐩","@SouthwestAir is really stepping up their ""service""🐩 http://t.co/VQTyza6Mzu"
567752407166103552,negative,0.6421,Late Flight,0.3474,Southwest,can someone help me set up a callback today?,@SouthwestAir can someone help me set up a callback today?
569757907048202240,negative,1.0,Customer Service Issue,1.0,US Airways,"and by the way, i'm planning it while i've ben waiting in the line at customer service in phx...for over an hour!","@USAirways And by the way, I'm planning it while I've Ben waiting in the line at customer service in PHX...for over an hour!"
569215344948199424,negative,0.6424,longlines,0.6424,United,need assistance. line is out the door and travelling with 3 kids.,@united need assistance. Line is out the door and travelling with 3 kids.
567764411205439488,negative,1.0,Customer Service Issue,0.3516,United,it is super frustrating that the folks at the united ticket counter in pittsburg aren't honoring their own media rate! #unitedfail,@united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail
569830923597955073,negative,0.6749,Can't Tell,0.353,Delta,"rats, that's a bummer!","@JetBlue Rats, that's a bummer!"
570195444300718080,neutral,1.0,,,American,"oh i will, aa on speed dial","@AmericanAir oh I will, AA on speed dial"
568272688273174528,negative,0.6818,Can't Tell,0.6818,United,the b gates are very far though,@united @staralliance the B gates are very far though
569077393886810112,negative,1.0,Flight Attendant Complaints,0.3404,United,typically once you get the problem fixed - then the crew expires - and the delay turns into a cancelled flight...,@united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight...
570174284284497920,negative,1.0,Lost Luggage,0.3806,American,"maybe? long trip, late flight night &amp; queues at baggage claims in two terminals, no good. i thought i paid for it 50$ instead.","@AmericanAir @Delta Maybe? Long trip, Late Flight night &amp; queues at baggage claims in two terminals, no good. I thought I paid for it 50$ instead."
568644931792687104,positive,0.6987,,,US Airways,we will...sunday! just a few days away,@USAirways we will...sunday! Just a few days away
569364610572259328,negative,1.0,Can't Tell,0.3696,US Airways,"question is why flight took off at all, now a friend is stuck needlessly in another city","@USAirways question is why flight took off at all, now a friend is stuck needlessly in another city"
568432117539065856,neutral,1.0,,,Virgin America,"anytime, sugafly.","@VirginAmerica Anytime, sugafly."
569908781720702976,negative,0.6427,Customer Service Issue,0.6427,US Airways,i'm unable to check in for flight 2119 bos-dca and haven't heard if flight was cancelled flighted/rescheduled. any updates??,@USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates??
567846026507390976,negative,0.6363,Can't Tell,0.3417,Delta,understood ... but could i go and put myself on the standby list 5 hours prior to my flight?,@JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight?
568499629043687426,neutral,1.0,,,Delta,"as requested, here's selfie somewhere over the rocky's. #milehighselfieclub","@JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http://t.co/A1ChOxKPJp"
569695452368670720,negative,1.0,Cancelled Flight,1.0,United,why was flight 1180 ewr to mco cancelled flightled for tomorrow and what do i do to rebook. asking for a relative.,@united Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative.
569626613664653312,negative,0.6838,Bad Flight,0.6838,Delta,do you really think it's okay to sit kids away from parents?! srsly?! esp after your landing gear failure??,@JetBlue do you REALLY think it's okay to sit kids away from parents?! Srsly?! Esp after your landing gear failure?? http://t.co/x6SYW3MDVu
568511755040657409,negative,1.0,Customer Service Issue,0.6581,Virgin America,"i spoke with a representative that offered no solution, i am a loyal customer who flies on as well","@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well"
570059565947101184,negative,1.0,Late Flight,1.0,United,ua276 sitting at ewr nearly an hour after sked. pilot says computers down but no clue when we will leave. can you help?,@united UA276 sitting at EWR nearly an hour after sked.  Pilot says computers down but no clue when we will leave.  Can you help?
568215000306724864,neutral,0.6827,,0.0,United,"yes, you can. i will dm.","@united yes, you can. I will DM."
570306423818723328,neutral,0.6767,,0.0,American,"is the new 9:45 time confirmed or it may get cancelled flightled? traveling with kids, need to be certain. thx","@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx"
567904438834167809,negative,1.0,Late Flight,1.0,US Airways,my sister was supposed to leave at 10 am to go back to al. she's only getting to nc now. are you kidding me #neverflyusairways 👿,@USAirways my sister was supposed to leave at 10 am to go back to AL. She's only getting to NC now. Are you kidding me #NeverflyUSairways 👿
569843488969371649,negative,0.6732,Customer Service Issue,0.3405,American,is flight 1318 cancelled flighted or not? no word from the ground staff.,@AmericanAir is flight 1318 Cancelled Flighted or not? No word from the ground staff.
568206538147364864,neutral,1.0,,,United,hi guys. i submitted a request for ticket/hotel reimbursement for a delayed/over night stay coming back from the dominican. help?,@united Hi guys. I submitted a request for ticket/hotel reimbursement for a delayed/over night stay coming back from the Dominican. Help?
569617332907212800,negative,1.0,Flight Attendant Complaints,1.0,US Airways,#usairways raleigh nc; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. flight 699,@USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699
570309345281486848,positive,0.6469,,,Delta,yesterday on my way from ewr to fll just after take-off. :) #wheelsup #jetbluesofly,"@JetBlue Yesterday on my way from EWR to FLL just after take-off. :)
#wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j"
569525690615205888,neutral,0.6559,,0.0,US Airways,i want an icecream baby...,@USAirways i want an Icecream baby...
568524724256444416,positive,1.0,,,Delta,"okie doke! knowing you, you will fix this ;)","@JetBlue okie doke! Knowing you, you will fix this ;)"
570183052401508352,neutral,1.0,,,American,that's what is on my ticket and my confirmation email. anything else?,@AmericanAir that's what is on my ticket and my confirmation email. Anything else?
570213762948567040,neutral,0.6439,,,Delta,offering special fares to,@JetBlue Offering Special Fares to @GoPureGrenada @discovergrenada http://t.co/MBcEhCSZX3 @CaribbeJan @islandexpert http://t.co/2Zm4jkAlZl
569748501342478336,negative,1.0,Customer Service Issue,0.6522,United,"sf crew lack a lot of customer service, lax employees are a lot better. wonder why...","@united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why..."
569850899310358531,negative,1.0,Customer Service Issue,0.6667,United,hilarious,@united hilarious
568042869505654784,neutral,1.0,,,Southwest,when will you have flights for october 2015 available?,@SouthwestAir when will you have flights for October 2015 available?
569529412196167682,negative,1.0,Cancelled Flight,1.0,US Airways,thanks for cancelled flighting my flight tomorrow and not reflight booking problems me on another one. #usairwaysfail,@USAirways Thanks for Cancelled Flighting my flight tomorrow and not reFlight Booking Problems me on another one. #usairwaysfail
568265016253628416,negative,1.0,Lost Luggage,0.6437,US Airways,"i didn't cancelled flight my flight, you did. than you loved me to another flight and forgot my bags","@USAirways I didn't Cancelled Flight my flight, you did. Than you loved me to another flight and forgot my bags"
569691767953436674,negative,1.0,Customer Service Issue,1.0,Southwest,"i need to cancelled flight one leg of a flight, but can't seem to do this online. been on hold on the phone for 10 minutes. any help?","@SouthwestAir I need to Cancelled Flight one leg of a flight, but can't seem to do this online. Been on hold on the phone for 10 minutes. Any help?"
569525150263214080,negative,1.0,Customer Service Issue,1.0,US Airways,collectively since friday i've been on hold with customer service for over 3 hrs. my issue is not resolved... so frustrated!,@USAirways Collectively since Friday I've been on hold with customer service for over 3 hrs. My issue is not resolved... so frustrated!
570020255793352704,negative,0.6803,Late Flight,0.6803,Delta,"we're home, you guys recovered, now we can laugh about it and the extra day in barbados. will you open cuba soon?","@JetBlue we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon?"
568925938840240128,neutral,1.0,,,Southwest,i will tell marry a lamp if you give me tickets to the vegas show please i am desperate,@SouthwestAir I will tell marry a lamp if you give me tickets to the Vegas show please I am desperate
569572536834498560,negative,1.0,Customer Service Issue,1.0,US Airways,now you just hang up on me. i’m starting to think this is personal!,@USAirways now you just hang up on me. I’m starting to think this is personal!
570298117544906754,negative,1.0,Late Flight,1.0,American,still waiting for a flight... i should get my money back,@AmericanAir still waiting for a flight... I should get my money back
568483491819753472,neutral,0.6624,,0.0,Virgin America,bruh “: turn down for what. #vxsafetydance”,Bruh “@VirginAmerica: @giannilee Turn down for what. #VXSafetyDance”
569645522363011072,neutral,1.0,,,Delta,is that a guarantee? we'll see about that tomorrow morning when i have to fight for a seat.,@JetBlue Is that a guarantee? We'll see about that tomorrow morning when I have to fight for a seat.
570009630786453505,neutral,1.0,,,US Airways,can you help me out?,@USAirways  can you help me out?
567727292739092480,positive,1.0,,,Virgin America,flying lax to sfo and after looking at the awesome movie lineup i actually wish i was on a long haul.,@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.
569985288992264192,negative,1.0,Customer Service Issue,0.3561,US Airways,plans changed! is that what u call not bein able 2 park on time planes w a 2 hr layover n b able 2 make ur connection! #seriously,@USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously
569882164382322688,negative,1.0,Customer Service Issue,1.0,United,"is the worst. worst reservation policies. worst costumer service. worst worst worst. congrats, you're not that bad!","@united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!"
568919230671794176,neutral,1.0,,,United,i just had an interview how long does it take before you hear back,@united I just had an interview how long does it take before you hear back
568077514905505792,negative,0.657,Customer Service Issue,0.657,United,can we get any (free) upgrade because all the problems we've had? our reservation is mkwlkr.,@united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR.
568593538520231936,negative,0.6629,Customer Service Issue,0.3748,US Airways,"i guess they only respond to compliments. sorry, can't think even one.","@USAirways I guess they only respond to compliments. Sorry, can't think@of even ONE."
567725820056068096,negative,1.0,Can't Tell,1.0,United,. nothing apparently. i've flown w/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.,.@united nothing apparently. I've flown w/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.
569262680965402624,negative,1.0,longlines,0.7057,United,"appreciate the early arrival of ua1002, but any chance ord will ever bring the bags out?","@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?"
569372340309651457,negative,1.0,Customer Service Issue,1.0,US Airways,i was on hold for 2 hours and still no answer. is this really how you run your business?,@USAirways I was on hold for 2 hours and still no answer. Is this really how you run your business? http://t.co/P8xFhq4kps
569347934866636800,neutral,1.0,,,Southwest,are you hiring for flight attendants right now,@SouthwestAir are you hiring for flight attendants right now
569230652433936384,positive,1.0,,,Southwest,"sent your way, thanks for the help.","@SouthwestAir Sent your way, thanks for the help."
569287318898495490,negative,1.0,Flight Attendant Complaints,0.6961,United,"god damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit.","@united God damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit."
569717632993263616,negative,1.0,Customer Service Issue,0.6809999999999999,American,i'm home &amp; only 9hr late flight. no thanks to your service centre - their plan involved 4 flight legs all across na and 2 full days..,@AmericanAir I'm home &amp; only 9hr Late Flight.  No thanks to your service centre - their plan involved 4 flight legs all across NA and 2 full days..
569812898815614977,negative,1.0,Cancelled Flight,1.0,United,this is the second time my flights been cancelled flightled... like really?,@united this is the second time my flights been Cancelled Flightled... Like really?
569540826231152640,negative,1.0,Late Flight,1.0,US Airways,"any updates on flt 1848, here at the gate and they have no expected time of departure","@USAirways any updates on Flt 1848, here at the gate and they have no expected time of departure"
570048528602374144,neutral,1.0,,,United,my mom left her kindle on flight 1544 today. burgundy case with a light. seat 27d. did anyone find it?,@united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?
570078718028222464,positive,0.688,,0.0,United,man i can't wait to book my ticket now! thanks jp you're a life sabe,@united man I can't wait to book my ticket now! Thanks JP you're a life sabe
569950450352414720,negative,1.0,Bad Flight,1.0,United,i did. the ac went on for about 20 minutes before returning to the mojave desert. #pressurecooker #heattrap,@united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap
568955169183903745,negative,1.0,Late Flight,0.6804,Southwest,"- stuck on the runway, again. delayed on wednesday. not a good way to take care of your loyal customers.","@SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers."
568562657265131520,negative,1.0,Can't Tell,0.664,Delta,shut up an turn on the tvs/music,@JetBlue shut up an turn on the tvs/music
569369239183872000,negative,1.0,Can't Tell,0.6629999999999999,Virgin America,"congrats, you just got all my business from ewr to sfo/lax. fuck you fl1289 sfo/ewr was the clincher...","@VirginAmerica congrats, you just got all my business from EWR to SFO/LAX. Fuck you @united fl1289 SFO/EWR was the clincher..."
570024300905783296,positive,1.0,,,Southwest,your flight attendants are really funny!! the sass is giving me life!!! 😂,@SouthwestAir your flight attendants are really funny!! The sass is giving me life!!! 😂
569420073707773952,negative,1.0,Bad Flight,0.6751,Delta,no. not boarding order. someone boarded with. service animal which a member of my party was allergic to and because the flight was,@JetBlue no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was
567760870630244352,negative,1.0,Can't Tell,1.0,US Airways,you are horrendous. pull your shit together,@USAirways you are horrendous.  Pull your shit together
569168016136495104,neutral,0.6876,,0.0,Southwest,would love tix for velour show-entered every contest and still haven't won :(,@SouthwestAir would love Tix for Velour show-entered every contest and still haven't won :(
568119831519739904,negative,1.0,Late Flight,1.0,US Airways,we hate delays!! have you tried any of these?! (although we're not sure what a timbit is...),@scm1133 @USAirways we hate delays!! have you tried any of these?! http://t.co/7STktJXAN1 (although we're not sure what a timbit is...)
568589127290998784,negative,0.6617,Late Flight,0.6617,Delta,i love your flights! but theres always some delay unfortunately,@JetBlue I love your flights! But theres always some delay unfortunately
568790685723136001,neutral,1.0,,,US Airways,done,@USAirways Done
569190678758080512,negative,1.0,longlines,0.3723,Delta,"i fly w/u as much as i can, however your kiosks were broken in syr and there was 1 woman working the ticket counter.. she had a","@JetBlue I fly w/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a"
569625173176901632,negative,0.6891,Late Flight,0.6891,United,has an united flight ever been on time. #americanisbetter,@united has an United flight ever been on time. #americanisbetter
567750589040181248,negative,1.0,Customer Service Issue,1.0,Southwest,almost 2 hours on hold now. i just need to cancelled flight a flight and get a refund. other airlines are operating!,@SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating!
570301794850639872,negative,1.0,longlines,0.3438,Southwest,poor performance all around! paid for express checkin weeks ago and can't even leverage it #bullshit,@SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit
568763889506082816,neutral,0.6579,,,Delta,oh i will. #disney bound. #workhard #playsoon,@JetBlue Oh I will. #Disney bound. #workhard #playsoon
569929677571166208,negative,0.6505,Can't Tell,0.6505,Delta,do less please,Do less please @JetBlue
569896805611089920,negative,1.0,Flight Booking Problems,0.6714,Virgin America,what is your phone number. i can't find who to call about a flight reservation.,@virginamerica What is your phone number. I can't find who to call about a flight reservation.
569275566077165568,neutral,1.0,,,United,"hey, i missed my outbound flight - can i still use my return ticket?","@united hey, I missed my outbound flight - can I still use my return ticket?"
568894073345437697,negative,1.0,Customer Service Issue,0.3467,United,i know where to check. my complaint is my ticket said dinner when i booked now it's changed to refreshments. where's my refund?,@united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?
568183502161743873,negative,1.0,Late Flight,1.0,United,tks for reply. psp employees blamed late flight departure on potus when main reasons were dvr flt late flight &amp; insufficient ground crew to handle,@united Tks for reply. PSP employees blamed Late Flight departure on POTUS when main reasons were DVR flt Late Flight &amp; insufficient ground crew to handle
568813302140284928,neutral,1.0,,,Southwest,can you show me some luv?its 9 degrees and all this snow but imdetermined to go to #destinationdragons,@SouthwestAir can you show me some luv?Its 9 degrees and all this snow but Imdetermined to go to #DestinationDragons http://t.co/oXm6cWGaB7
569739521291452416,negative,1.0,Late Flight,1.0,Delta,"woo! update! flight 915 is now possibly delayed by more than 2hrs! power of positive thinking, people.","@JetBlue Woo! Update! Flight 915 is now possibly delayed by more than 2hrs!  Power of positive thinking, people."
567776832410636288,negative,0.6959,Late Flight,0.6959,Southwest,"she's still stranded in dc. sat until 3:30am with 100 other kids. they were starving, and exhausted.","@SouthwestAir she's still stranded in DC. Sat until 3:30am with 100 other kids. They were starving, and exhausted."
568533099908182016,negative,1.0,Lost Luggage,0.6735,Delta,now we are waiting over an half hr for the packages. what's wrong with you guys??,@JetBlue now we are waiting over an half hr for the packages. What's wrong with you guys?? http://t.co/wVGpp3Ymz1
567753872967528448,negative,1.0,Bad Flight,0.3789,US Airways,. we r rebooked. got conflicting info abt baggage. y no extra plane batteries on hand? y no comped admirals club for 9 hr wait?,.@USAirways we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait?
569872896199258113,negative,1.0,Bad Flight,0.6742,United,flight 683 last night was #bad4business. will be a long time before i recommend united to anyone.,@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.
567748987512705027,negative,1.0,Flight Attendant Complaints,1.0,US Airways,it's be nice to take a flight and have some level of consistency / service from the flight attendants. quality control???,@USAirways it's be nice to take a flight and have some level of consistency / service from the flight attendants. Quality control???
569705276481282048,negative,0.6405,Customer Service Issue,0.3306,American,it's been almost 3 days and it's still frozen. thanks doll 😘😑,@AmericanAir it's been almost 3 days and it's still frozen. Thanks doll 😘😑
568173938292985858,positive,1.0,,,Delta,". thx for confirming! again, yr team is awesome. thanks for the prompt &amp; helpful response! cheers to less snow in everyone's future",".@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt &amp; helpful response! Cheers to less snow in everyone's future"
567754367860633600,neutral,1.0,,,Delta,'s new ceo seeks the right balance to please passengers and wall ... - weyburn review,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Weyburn Review http://t.co/rtQyjCvTQ3
569682818306953216,negative,0.6549,Customer Service Issue,0.3336,American,"seriously, you hate since they can't accommodate you due to inclemental weather disruptions? lol, very funny","@vanessaannz seriously, you hate @AmericanAir since they can't accommodate you due to inclemental  weather disruptions? lol, very funny"
567728357555437568,neutral,0.6895,,0.0,Delta,"no, i am fine to fly! haha, they come at random, with the hemophilia, but what if i need extra assistance","@JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance"
568850943359496192,negative,1.0,Bad Flight,0.6979,Virgin America,soooo are you guys going to leave the seatbelt light on all flight? you can barely call this turbulence :-),@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-)
568086132346322945,negative,1.0,Bad Flight,1.0,United,there are exit-row window shades in approx 11% of the windows of your rj-145s. &lt;--a frequent flyer,@united There are Exit-Row window shades in approx 11% of the windows  of your RJ-145s. &lt;--a frequent flyer http://t.co/aOEaeszDLX
568925709189705728,negative,1.0,Bad Flight,1.0,United,what idiot designed your seats? armrest tv remote &amp; resting elbows don't mix. seatmate keeps changing channels &amp; blasting volume.,@United What idiot designed your seats? Armrest TV remote &amp; resting elbows don't mix. Seatmate keeps changing channels &amp; blasting volume.
567737317432258560,neutral,1.0,,,Southwest,i am but it says yall are sold out. me &amp; my coworkers would need to get out first available,@SouthwestAir I am but it says yall are sold out. Me &amp; My coworkers would need to get out first available
570207886493782019,negative,1.0,Bad Flight,1.0,Virgin America,amazing to me that we can't get any cold air from the vents. #vx358 #noair #worstflightever #roasted #sfotobos,@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS
568375354982842368,negative,0.6949,Flight Booking Problems,0.3681,United,we booked at the same time and he called was told confirmed we were linked. even after he had to make changes to his rez.,@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez.
570195089869447168,neutral,0.6827,,0.0,American,"thanks, . was just about to book a flight to uk using , but after reading this exchange, there's no way. i've sent","Thanks, @chasefoster. Was just about to book a flight to UK using @AmericanAir, but after reading this exchange, there's no way. I've sent"
569734641193586688,negative,1.0,Customer Service Issue,1.0,American,the service received by both of us was rude and well below my expectations of your airline. that is what's most frustrating,@AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating
568492682152189952,neutral,1.0,,,Virgin America,partners with checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa,@VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa
568127434173878272,neutral,0.6786,,,Delta,i do follow you!,@JetBlue I do follow you!
569992414653362176,negative,1.0,Can't Tell,0.3333,US Airways,"your ""moveup"" policy really sucks. united has a 24 hour policy for this with status. i was wanting to move up from 5am to 7am...","@USAirways Your ""moveup"" policy really sucks. United has a 24 hour policy for this with status. I was wanting to move up from 5am to 7am..."
570061334898872321,positive,1.0,,,Southwest,"in flight wifi + wifi calling makes for the best combination. who doesn't love texting 40,000 feet in the air :d","@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D"
568250159689113600,negative,1.0,Customer Service Issue,1.0,United,&amp; i've been hung up on twice by your staff. so upset right now,@united &amp; I've been hung up on twice by your staff. So upset right now
569871932251729920,neutral,1.0,,,US Airways,"there is nothing on my usair cc at this point, but the email stated i would be charged. thanks for the reply.","@USAirways There is nothing on my USAir CC at this point, but the email stated I would be charged.  Thanks for the reply."
568432918110064640,negative,1.0,Customer Service Issue,0.3636,United,the flt to ord is correct. per my dm- it is the flight from ord to cvg i was charged for incorrectly,@united the flt TO ORD is correct.  Per my DM- it is the flight from ORD to CVG I was charged for incorrectly
569997196298293249,neutral,1.0,,,American,"#epicfail on connections in #chicago today, extremely disappointed w/ unaccommodating customer service, rethinking loyalty 😐","@AmericanAir #epicfail on connections in #Chicago today, extremely disappointed w/ unaccommodating customer service, rethinking loyalty 😐"
568190725319311360,negative,0.6534,Late Flight,0.6534,United,"gotta love giving up 1st class upgrade b/c flight delayed, to get another flight (also delayed) just to ensure i make my connection.","@united gotta love giving up 1st class upgrade b/c flight delayed, to get another flight (also delayed) just to ensure I make my connection."
569690433996984320,negative,1.0,Late Flight,0.6776,American,"the delay is nothing but the personnel being so combative up to the point of saying ""what's the hury, the plane is not leaving","@AmericanAir The delay is nothing but the personnel being so combative up to the point of saying ""what's the hury,  the plane is not leaving"
570097432383651840,negative,1.0,Late Flight,1.0,United,on 4124 arriving two hours late flight into clt. now sitting on the tarmac while they move a plane from the gate. unhappy customer.,@united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer.
569540460810620928,negative,1.0,Customer Service Issue,0.6736,US Airways,been on hold 2.5 hours now! system hung up on me twice after an hour holding. :( trying 2 correct online flight booking problems error. #unhappy,@USAirways Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :(  Trying 2 correct online Flight Booking Problems error. #unhappy
567858076285452288,negative,1.0,Lost Luggage,0.6413,Southwest,"there... from my first interaction with your people this morning, after bad weather, sorry but i wont be flying with you again","@SouthwestAir there... from my first interaction with your people this morning, after bad weather, sorry but I wont be flying with you again"
568862241497305088,negative,1.0,Customer Service Issue,0.6859999999999999,Delta,"poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and i love you guys. #trueblue","@JetBlue poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and I love you guys. #TrueBlue"
570268646544510976,negative,1.0,Flight Attendant Complaints,0.3475,American,it is now going to be reported to the police due to the sexual assult sad that you didn't care,@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care
570059874480091136,negative,1.0,Cancelled Flight,1.0,American,"seriously, all flights from detroit to dallas are cancelled flightled 2 days in a row. i want to get home &amp; see my wife &amp; kids.","@AmericanAir seriously, all flights from Detroit to Dallas are Cancelled Flightled 2 days in a row. I want to get home &amp; see my wife &amp; kids."
567802829567467520,negative,1.0,Customer Service Issue,1.0,Southwest,fastest response all day. hour on the phone: never got off hold. hour in line: never got to the flight booking problems desk.,@SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk.
569983149028962304,negative,1.0,Customer Service Issue,0.3507,United,premier gold desk changes flight. waives fees. gives me wrong flight. now jana acosta in salt lake refuses the same service. angry.,@united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry.
569679274535362561,negative,1.0,Customer Service Issue,0.6554,American,", to my surprise ba doesn't have me registered in the system , i was getting hopeful :(, lets step it up , okay ?","@AmericanAir @derekc21 , to my surprise  BA doesn't  have  me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?"
569529608862875648,neutral,1.0,,,United,can you put russell daiber (on same ticket) as well into premium eco? appreciated!,@united can you put Russell Daiber (on same ticket) as well into premium Eco? Appreciated!
570285465145876480,negative,1.0,Customer Service Issue,0.6691,Southwest,20 minutes on hold waiting is ridiculous......,@SouthwestAir 20 minutes on hold waiting is ridiculous......
569709136813826049,negative,1.0,Customer Service Issue,1.0,United,its funny how none of ur tweets back are helpful what i want is to read 'ya we'll change that so our customers get better service',@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service'
569620873394696192,negative,1.0,Flight Attendant Complaints,0.6846,Delta,a 5 year old can't sit alone on a flight. this is absurd. and this guy is a dick. #jetblue,@JetBlue a 5 year old can't sit alone on a flight. This is absurd. And this guy is a dick. #jetblue http://t.co/2HXsDP0ha4
569583943772610560,negative,1.0,Cancelled Flight,0.6495,United,the emails/calls over the past months about flight changes were helpful wish you would have sent them on the cancelled flightlation yesterday,@united the emails/calls over the past months about flight changes were helpful wish you would have sent them on the Cancelled Flightlation yesterday
568906811308257280,neutral,0.6492,,,Delta,thank you.,@JetBlue Thank you.
569641841454239744,negative,1.0,Late Flight,0.6833,American,never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure,@americanair never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure
569605699308818432,negative,1.0,Customer Service Issue,0.6475,American,"i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am","@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am"
567730390291714048,negative,1.0,Customer Service Issue,1.0,US Airways,this is dating back to nov. i have been sent back and forth between you and . it's a disgrace.,@USAirways This is dating back to Nov. I have been sent back and forth between you and @eDreams_en. It's a disgrace.
568879791648088065,negative,0.6364,Lost Luggage,0.3535,Delta,- worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining,@JetBlue - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining
569710627649761282,negative,1.0,Lost Luggage,0.6575,United,your worker told us not to call because we'd be talking to someone in thailand...,@united your worker told us not to call because we'd be talking to someone in Thailand...
570039630973829120,negative,0.6617,Late Flight,0.6617,Delta,well our plane just landed at the international terminal... so they announced the 10 pm new time.,@JetBlue well our plane just landed at the international terminal... so they announced the 10 pm new time.
567767341090361344,negative,0.6703,Flight Booking Problems,0.3626,United,i don't see how i need to spend an extra $100 bc of ur equipment failure.,@united I don't see how I need to spend an extra $100 bc of ur equipment failure.
569893737385472000,neutral,0.6683,,,Delta,expanding! #nantucket #aviation,@JetBlue expanding!  http://t.co/Kk6EixifP5  #Nantucket #Aviation
569530159247826944,positive,1.0,,,Delta,touchdown jfk! well done pilots of jetblue flight 226! #jetbluerocks,@JetBlue Touchdown JFK! Well done pilots of JetBlue Flight 226! #JetBlueRocks
569210406222344192,neutral,0.6196,,0.0,Southwest,flying back to denver tomorrow. should i rebook?,@SouthwestAir flying back to Denver tomorrow. Should I rebook?
569865838892691456,negative,1.0,Customer Service Issue,0.6837,Southwest,", 3.5 hrs. late flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out.","@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out."
568094681256497152,negative,1.0,Bad Flight,1.0,Delta,third flight in a row for my wife with her tv not working...,@JetBlue Third flight in a row for my wife with her TV not working...
569631742631354369,positive,1.0,,,American,flights have been on time late flightly though!,@AmericanAir flights have been on time Late Flightly though!
568883981371846656,neutral,1.0,,,Southwest,8 mins!!!,@SouthwestAir 8 mins!!! http://t.co/bbZiJWFDL3
569576418855620608,negative,1.0,Lost Luggage,0.3602,United,"no consistency, #denver agents say no standby with checked baggage citing faa. your website policy says otherwise. #time2switch","@United no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch"
568676137699651584,negative,0.6551,Cancelled Flight,0.6551,Delta,your airline should have a better system to inform your clients when their flights are cancelled flightled last min. 😒👺 we have schedules too,@JetBlue your airline should have a better system to Inform your clients when their flights are Cancelled Flightled last min. 😒👺 we have schedules too
569831418412429312,negative,1.0,Customer Service Issue,1.0,American,you're running 5+ hours behind replying to anyone via twitter. this is beyond unacceptable. i'm running out of time!,@AmericanAir you're running 5+ hours behind replying to anyone via Twitter. this is beyond unacceptable. I'm running out of time!
570249102404923392,negative,1.0,Customer Service Issue,1.0,Virgin America,status match program. i applied and it's been three weeks. called and emailed with no response.,@VirginAmerica status match program.  I applied and it's been three weeks.  Called and emailed with no response.
568809620019527680,negative,1.0,Late Flight,0.6781,United,"crew has been notified, passenger moved but water not fixed. now on tarmac two hours","@united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours"
570272387985514497,negative,1.0,Late Flight,1.0,Southwest,over two hours now. ugh we should all get vouchers this is inexcusable esp after a pre flight check that was ok.,@SouthwestAir @SMiles1307 over two hours now.  Ugh we should all get vouchers this is inexcusable ESP after a pre flight check that was ok.
568959870445031424,negative,1.0,Flight Booking Problems,1.0,US Airways,13 years of naval service and i run the travel department for all my commands...,@USAirways 13 years of Naval Service and I run the travel department for all my commands...
569982023667838979,neutral,1.0,,,Southwest,how many tickets are left?,@SouthwestAir How many tickets are left?
570302358242115584,positive,0.7047,,,American,thanks,@AmericanAir thanks
570283544125288448,negative,1.0,Cancelled Flight,1.0,American,they will just say dumb things to beat around the bush ! if you're flight cancelled flightled be prepared for no compassion from them,@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them
568967313598386176,negative,0.6417,Customer Service Issue,0.6417,United,i sent a dm re an existing reservation but no one has responded,@united I sent a DM re an existing reservation but no one has responded
567982055503622144,negative,1.0,longlines,0.6742,Southwest,flight at 630 from fll kiosk just opened. rude attendants because now everyone is late flight.,@SouthwestAir  flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http://t.co/2Boh2Mh3cb
569937108095205376,negative,1.0,Flight Booking Problems,0.6812,American,"is there something wrong with the website? no matter what flight i select, it says it's no longer available.","@AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available."
569302005111508992,negative,1.0,Lost Luggage,1.0,United,"still do not have my bag, it's in the clt airport. was originally told i would have it by 2pm.","@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm."
569945380198203392,neutral,1.0,,,Delta,when i check in tomorrow morning for my flight on wens can i automatically add it to passbook?,@JetBlue when I check in tomorrow morning for my flight on wens can I automatically add it to passbook?
569667378457391106,negative,0.6987,Cancelled Flight,0.3504,American,we have 3 more passengers with me there are two more reservation numbers,@AmericanAir we have 3 more passengers with me   There are two more reservation numbers
570273819287531520,positive,1.0,,,American,aww thanks aa..dfw was on gma up here this am..so i understand ..btw a.a is my airline when im able to trv..love you guys.:),@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)
569887310713479168,negative,1.0,Late Flight,0.3486,Virgin America,your no late flight bag check just lost you my business. i missed flight and am apt. three other people on flight had same exp.,@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.
569106746486222849,positive,0.6890000000000001,,,United,good job at cle .. tpa on schedule ... 4 to 5 inches of snow !,@united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41
569667075280498688,positive,1.0,,,Southwest,i continue to be amazed by the amazing customer service. thank you swa!,@SouthwestAir I continue to be amazed by the amazing customer service.  Thank you SWA!
569226248393662464,negative,1.0,Customer Service Issue,0.6335,Southwest,why are the ticketing lines in las vegas so unorganized?? mass craziness. half of the ticketing stations unmanned.,@SouthwestAir why are the ticketing lines in Las Vegas so unorganized??  Mass craziness. Half of the ticketing stations unmanned.
570059530567962624,negative,1.0,Can't Tell,1.0,United,so that's it? it just ends there? come on! i traveled for literally an extra day and a half because of this!,@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!
569638063825154049,positive,1.0,,,Southwest,thanks. 436. only a minor delay so not a big deal. :)appreciate the concern though. boarding now. you do have amazing service!,@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!
567817558418804737,neutral,1.0,,,Southwest,"i know it is hard to predict, but how are flights from dallas to nashville tomorrow am?","@SouthwestAir I know it is hard to predict, but how are flights from Dallas to Nashville tomorrow AM?"
569596034059358208,negative,1.0,Lost Luggage,1.0,US Airways,"don't need this link, after getting a person u now say u don't know where bags are. lost on a nonstop phx to jfk.","@USAirways @ClaudOakeshott don't need this link, after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk."
569672807715463168,negative,0.6888,Cancelled Flight,0.6888,American,my flight i have reserved for tomorrow has been cancelled flightled. can i cancelled flight my reservation and get a full refund?,@AmericanAir my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund?
570017357747380224,negative,1.0,Customer Service Issue,1.0,Southwest,would someone please dm me the customer relations number. the website has only customer service.,@SouthwestAir would someone please DM me the customer relations number. The website has only customer service.
568807451249627136,positive,1.0,,,Southwest,thank you so much youre amazing im going to cry omg,@SouthwestAir THANK YOU SO MUCH YOURE AMAZING IM GOING TO CRY OMG
569185441171316737,positive,0.6652,,,Delta,mission accomplished: gave a hug,@JetBlue mission accomplished: gave @paulgordonbrown  a hug http://t.co/LT1pYKfvRq
569666686086819840,negative,1.0,Can't Tell,0.6594,United,: thanks for the miserable trip gnv&lt;&lt;&lt;fsd on 2.19-2.21.,@united:  thanks for the miserable trip GNV&lt;&lt;&lt;FSD on 2.19-2.21.
567754593434873857,neutral,0.6632,,0.0,US Airways,please hold 3923! i can see it. just can't get off my first plane quick enough,@USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough
569695794598531072,negative,1.0,Customer Service Issue,1.0,American,i'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. is there any alternate avenue for resched. support?,@AmericanAir I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support?
569493923451834369,negative,1.0,Cancelled Flight,0.6699,US Airways,claimed my flight cancelled flighted because phl runway not good but delta flight at same exact time is taking off on time.,@USAirways claimed my flight Cancelled Flighted because PHL runway not good but Delta flight at same exact time is taking off on time.
569916731595972608,negative,1.0,Cancelled Flight,1.0,United,how do i get reimbursed for hotel and taxis for the cancelled flightation?,@united How do I get reimbursed for hotel and taxis for the Cancelled Flightation?
568889146179072000,negative,1.0,Customer Service Issue,1.0,Southwest,after 38 minutes on the phone i'm given another number to call now still on hold with them.,@SouthwestAir  after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up
567801559788068864,neutral,0.6392,,0.0,Southwest,when are you going to be flying in and out of nashville? the deicer is in. are you short on planes and is it tomorrow morning?,@SouthwestAir When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning?
568993159419535360,negative,1.0,Can't Tell,0.6761,Delta,1242 now?! i may cry!,@JetBlue 1242 now?! I may cry!
568252997886545920,negative,1.0,Bad Flight,0.6335,United,then watched my connecting flight in den pull away from the gate only to pull into the same gate. #slapintheface,@united then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. #SlapInTheFace
569969506740674560,neutral,1.0,,,US Airways,"am i allowed to carry on a suit bag and carry on bag? my suit bag will hang like a jacket would. it is soft sided, 48""","@USAirways Am I allowed to carry on a suit bag and carry on bag? My suit bag will hang like a jacket would. It is soft sided, 48"""
568637034761302017,negative,0.6543,Late Flight,0.6543,Southwest,last 5 flights have all consistently ran behind schedule what's up with that ??,@SouthwestAir last 5 flights have all consistently ran behind schedule what's up with that ??
569842553966571520,neutral,0.6237,,0.0,United,and learn how to book flights.,@united and learn how to book flights. http://t.co/MHHS9RUpLv
568215154569166848,positive,1.0,,,United,"we had a wonderful flight attendant named leah that was with us from lga to den, then den to anchorage!","@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!"
569961185107431425,negative,0.6912,Late Flight,0.3456,Delta,"noooo don't do it, please don't do it 😩rt : our fleet's on fleek.","Noooo don't do it, please don't do it 😩RT @JetBlue: Our fleet's on fleek. http://t.co/lsxJI0oUvR”"
569705786408079360,negative,0.6835,Late Flight,0.6835,Delta,apparently the plane was delayed coming up from san juan. monsoon there today?,@JetBlue apparently the plane was delayed coming up from San Juan. Monsoon there today?
568785762218610690,negative,0.654,Customer Service Issue,0.654,Southwest,why did you book my hotel twice?!?! ahhhhh,@SouthwestAir why did you book my hotel twice?!?! Ahhhhh
570304445734629376,negative,1.0,Customer Service Issue,0.6761,Southwest,your agents were the ones who were rude and unhelpful and prompted my initial tweet. this is so easy to fix.,@SouthwestAir your agents were the ones who were rude and unhelpful and prompted my initial tweet. This is so easy to fix.
568096674167595008,neutral,1.0,,,Southwest,10 revenue flights since the beginning of 2015?,@SouthwestAir 10 revenue flights since the beginning of 2015?
568213769098108928,positive,1.0,,,Delta,wow you guys answer people wow you care i love jet blue,@JetBlue wow you guys answer people wow you care I love jet blue
568532825281937408,positive,1.0,,,United,has the best pilots ever thank you guys for the great trip #thatisall,@united has the best pilots ever Thank you guys for the great trip #thatisall
568988406476189696,neutral,0.7172,,0.0,Southwest,salted or honey roasted? i vote to bring back the salted peanuts. i dread a year of the honey roasted!😖,@SouthwestAir Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!😖 http://t.co/RHw78ktQFO
570232494034964481,negative,1.0,Bad Flight,1.0,American,my seat is disgusting. old and dirty. when are you going to refurbish this plane? us air 597 jfk to phx,@AmericanAir my seat is disgusting. Old and dirty. When are you going to refurbish this plane?  US Air 597 jfk to phx
568295728272900096,negative,1.0,Flight Attendant Complaints,0.6847,United,yes when i got to the gate i specifically asked if there where any other seats. very discouraging to walk past the crew. 37d,@united yes when I got to the gate I specifically asked if there where any other seats.  Very discouraging to walk past the crew. 37d
569647615194898432,negative,1.0,Customer Service Issue,0.6966,United,"late flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever. #unitedairlines","@united Late Flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever.  #UnitedAirlines"
569675668524441600,neutral,1.0,,,Southwest,want go from new orleans houston see my dad at md anderson can you help me out,@SouthwestAir want go from New Orleans houston see my dad at md anderson can you help me out
570174794425098241,neutral,1.0,,,American,of course you are because that's your companies job! you guys failed at it in the first place. upgrade me and then we'll talk.,@AmericanAir Of course you are because that's your companies job! You guys failed at it in the first place. Upgrade me and then we'll talk.
569989551051177984,negative,1.0,Damaged Luggage,0.6579,American,check on what? our broken tablet! see attached picture. #media #filmcrew #nbc #cnn,@AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http://t.co/Uq2ooPjPwg
568364870757797888,neutral,0.6601,,,Southwest,are passengers automatically rebooked on other flights if original is cancelled flighted for weather etc?,@SouthwestAir are passengers automatically rebooked on other flights if original is Cancelled Flighted for weather etc?
569468659648872448,negative,1.0,Late Flight,1.0,US Airways,"truly been the worst experience this weekend. delayed, rerouted 3x, now not boarding a 715 flight and says flight is ""on time""","@USAirways truly been the worst experience this weekend. Delayed, rerouted 3x, now not boarding A 715 flight and says flight is ""on time"""
568194265022648320,negative,1.0,Customer Service Issue,1.0,US Airways,cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member.,@USAirways Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member.
570303683872886784,negative,1.0,Flight Booking Problems,0.6921,Delta,"hey guys, why did my last flight earn me 0 pts?","@JetBlue Hey guys, why did my last flight earn me 0 pts? http://t.co/1syWlmTZek"
567737267095994368,neutral,0.685,,,Delta,'s ceo battles to appease passengers and wall street -,@JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/frrfxCCw7Z http://t.co/nKlW9SsVRQ
568176925845237760,neutral,1.0,,,United,"'s in-flight promo on their tv's includes brian williams. tough to edit that quickly. not a complaint, just an observation.","@united's in-flight promo on their TV's includes Brian Williams. Tough to edit that quickly. Not a complaint, just an observation."
569658340147646464,neutral,0.6791,,0.0,American,i'm on 1024 into dallas. do i have any chance of catching 2238 to boston? do i need to run from gate d6 to a15?.,@AmericanAir I'm on 1024 into Dallas. Do I have any chance of catching 2238 to Boston? Do I need to run from Gate D6 to A15?.
568041723642961920,positive,1.0,,,Southwest,thanks for getting me back to nashville. big thanks to the pilots on the 6:15 out of baltimore. flying in snow landing on ice.,@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.
568882079091400705,negative,1.0,Bad Flight,1.0,United,"thank u for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly.","@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly."
567812709342822400,negative,1.0,Customer Service Issue,0.6651,Southwest,"i was helped by a nice lady at phx checkin. i spent 4 hours on hold in 24 hours, so might want to look at efficiency there.","@SouthwestAir I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours, so might want to look at efficiency there."
569631508379664384,positive,1.0,,,United,it was such a lovely part of this long day - attendants on ua5168 (most) /ua795 were beyond exceptional today. #givethoseladiesraise,@united it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise
569376311824621568,negative,1.0,Flight Attendant Complaints,0.3441,US Airways,hello?! it's been four hours since plane landed! flt 630 phx to jfk. 3 hrs on tarmac waiting 4 gate. plus an hour no bags yet,@USAirways HELLO?! It's been FOUR HOURS since plane landed!   Flt 630 phx to JFK.  3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet
568994755268513793,negative,1.0,Customer Service Issue,1.0,US Airways,can you tell me why i waited 90 mins and then was charged the $25 phone change fee even tho i wasn't allow to make change online?,@USAirways Can you tell me why I waited 90 mins and then was charged the $25 phone change fee even tho I wasn't allow to make change online?
569634918973751297,negative,1.0,Cancelled Flight,1.0,American,"cancelled flightled my flight, didn't notify me, and i can only rebook by phone, but can't get through to an agent. epic. fail.","@AmericanAir Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail."
568901823215448064,negative,1.0,Bad Flight,0.6761,Virgin America,"moved my seat with no notice. ""better seat"" is cabin select not behind the row i selected👎 #disappointed","@VirginAmerica moved my seat with no notice. ""Better seat"" is cabin select not behind the row I selected👎 #DISAPPOINTED"
569710446112067584,negative,0.6688,Late Flight,0.6688,American,"thanks. two hours to go inflight, then hotel. hang in there with all the dfw travel delays aa team.","@AmericanAir Thanks. Two hours to go inflight, then hotel.  Hang in there with all the DFW travel delays AA team."
569972039844438016,negative,1.0,Flight Attendant Complaints,0.6632,United,"during the same round trip, my non-english speaking friend was stranded twice for 12+ hours each time! most staff members were rude.","@united During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude."
570272015598411776,neutral,0.6806,,0.0,Southwest,you have to follow me back so that i can dm,You have to follow me back so that I can DM @SouthwestAir
569625356942098432,positive,1.0,,,American,rdu customer service is awesome. thanks! give em all bonuses.,@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.
567758296417718272,negative,1.0,Customer Service Issue,1.0,Southwest,"is there a problem with the website? i tried making changes w/ the app and the site but got ""unspecified errors""","@SouthwestAir is there a problem with the website? I tried making changes w/ the app and the site but got ""unspecified errors"""
568590189582536704,negative,1.0,Late Flight,1.0,United,too big to properly manage flight times. there is such a thing as being on time. or at least prepared with a gate when we land!,@united too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land!
569998289447354371,negative,1.0,Flight Attendant Complaints,0.6753,United,currently on board so not now. check in was terrible. staff rude. expensive luggage thrown around etc.,@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.
570085448271335424,negative,1.0,Cancelled Flight,0.6567,United,lost bags. cancelled flightled flights. delhi call centers. poor united staff spread thin and stressed. you name it.,@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.
568849719625158657,positive,1.0,,,Delta,heading to buffalo... trading the cold in boston for colder in buffalo... maybe the caribbean next time?,@JetBlue heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time?
569973352837853184,neutral,1.0,,,American,about when can i see a new american airlines credit card to replace my usairways dividend mastercard?,@AmericanAir about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard?
569956446487642112,positive,0.643,,0.0,United,flight 1491...plane from sfo to den is basically on time.,@united flight 1491...plane from SFO to DEN is basically on time.
569235333050576898,negative,1.0,Late Flight,1.0,Delta,continuing you record of never having a flight leave on time. add up how much time with with my family you have cost me. #jetblue,@JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue
570284312697765888,neutral,0.6629999999999999,,0.0,United,"kewl. will also let them know the overhead bin over my row was ""inop"". i love a good abbreve.","@united Kewl. Will also let them know the overhead bin over my row was ""Inop"". I love a good abbreve."
569549686857736193,negative,1.0,Customer Service Issue,1.0,Southwest,"i tried for 5hrs to contact sw! twitter, fb, phone, email w/ no reply. 24hrs late flightr u respond, what could you do at this point?","@SouthwestAir I tried for 5hrs to contact SW! Twitter, fb, phone, email w/ no reply. 24hrs Late Flightr u respond, what could you do at this point?"
569180531742486528,negative,1.0,Customer Service Issue,0.6545,Southwest,"on hold over 2 hrs and got cutoff !cancelled flightled my flight, now can't get to booked cruise in florida! terrible customer service!","@SouthwestAir On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service!"
569544122098446337,negative,1.0,Late Flight,0.6672,US Airways,flight 1735 sitting fully loaded for over an hour. air conditioning barely working :-(,@USAirways flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-(
569146861082161152,neutral,1.0,,,Delta,i would like to receive offers.,@JetBlue I would like to receive offers.
569874043395903489,neutral,1.0,,,United,to start daily #b777-200er flights from #newark to #frankfurt replacing #b767-400er on 2jul #avgeek,@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek
568491593512198144,neutral,0.6672,,,US Airways,is $99 companion ticket benefit of premier world mastercard still limited to usairways flights or do aa now qualify as well?,@USAirways Is $99 companion ticket benefit of Premier World MasterCard still limited to USAirways flights or do AA now qualify as well?
568231742449922049,negative,1.0,Customer Service Issue,1.0,United,negative. done wasting time with amateurs at customer service. thanks for at least offering.,@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering.
569392471966388224,negative,1.0,Late Flight,1.0,US Airways,who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours?,@USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours?
567754165904887810,negative,1.0,Late Flight,1.0,Southwest,heard apology ~45 times in the &gt;60 mins i was on hold. now flying from another airport at a different time but delayed again,@SouthwestAir Heard apology ~45 times in the &gt;60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN
568261172610220033,negative,1.0,Customer Service Issue,0.6526,United,"what you did was illegal and a breach of contract. i will be in touch but not through your ""customer feedback""","@united what you did was illegal and a breach of contract. I will be in touch but not through your ""customer feedback"""
569680231012773888,negative,1.0,Customer Service Issue,0.9620000000000001,American,800 number will not even let you wait for next customer rep. very frustrating. can't talk to humans.,@AmericanAir  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.
568209028188233728,neutral,1.0,,,Virgin America,. if only you guys were starting those flights at the end of the month! guess i’m still road tripping on feb 27…,.@VirginAmerica If only you guys were starting those flights at the end of the month! Guess I’m still road tripping on Feb 27…
569236834783342593,negative,1.0,Cancelled Flight,1.0,United,flight just cancelled flightled. this is ridiculous,@united flight just Cancelled Flightled. This is ridiculous
568923233866555392,positive,1.0,,,United,thank you for the reply. i will fill out the form and submit it as requested. good to know you're paying attention!,@united thank you for the reply.  I will fill out the form and submit it as requested.  Good to know you're paying attention!
567830740373868544,positive,1.0,,,Southwest,"despite mother nature's best efforts, 's good-humored folks got us home safely in an area heavily affected by winter storms.","Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms."
569956742122983424,negative,1.0,Customer Service Issue,1.0,American,will do on another airline that's more accommodating of its customers. unable to simply change passengers with notice is simply,@AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply
568855071322198016,negative,0.6733,Cancelled Flight,0.6733,United,"fair enough united. everybody is doing the best they can. although that ""slight delay"" is turning into a cancelled flightlation.","@united @bobwesson fair enough United. everybody is doing the best they can. Although that ""slight delay"" is turning into a Cancelled Flightlation."
569780939280093185,neutral,1.0,,,United,united 787 in snowy denver.,@united  @DENAirport United 787 in snowy Denver. http://t.co/w1AaKJumXA
569618210699513856,negative,1.0,Late Flight,0.7033,American,we're still stucked in the airport. #aadelay #aa919,@AmericanAir we're still stucked in the airport. #AADelay #AA919
569310731486699520,negative,1.0,Can't Tell,0.3578,United,"thanks for the reply. to clarify, the airfare is similar to your likely intended peer group. the $3 beer charge, however, is not","@united thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not"
570309156290367488,negative,1.0,longlines,0.6624,Southwest,still waiting. just hit one hour.,@SouthwestAir still waiting. Just hit one hour.
570085896319401984,positive,0.6807,,,American,thank you,@AmericanAir Thank you
569228110937202688,neutral,1.0,,,Southwest,"departing mdw it's cold 26f, windy with snow on the ground for sunny and 70f las vegas","@SouthwestAir departing MDW it's cold 26F, windy with snow on the ground for sunny and 70F las vegas  @LASairport http://t.co/2IR7ynMBdU"
569292280000962561,negative,1.0,longlines,0.3441,Southwest,please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#,@southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#
568087131748503553,positive,1.0,,,Southwest,thank you!!!,@SouthwestAir thank you!!!
568199678896037890,negative,0.6717,Bad Flight,0.3573,US Airways,finally back on board. door was closed only to be reopened because we need fuel. you think someone wd have thought of it earlier,@USAirways Finally back on board.  Door was closed only to be reopened because we need fuel. You think someone wd have thought of it earlier
569484671672651776,negative,1.0,Cancelled Flight,1.0,United,"a day late flightr, one delayed &amp; one cancelled flightled flight, i'm at a gate with no seat assign. lots of standby ppl also waiting.","@united A day Late Flightr, one delayed &amp; one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting."
568180868126150656,positive,0.6970000000000001,,,Southwest,i'd love to hear them live at this saturday! #destinationdragons,@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons
569766140332937216,negative,1.0,Late Flight,1.0,American,working over time tonight? got delayed 2 days .. in sju .. could be worse :),@AmericanAir working over time tonight?  Got delayed 2 days .. In SJU .. Could be worse :)
570295174385016832,negative,1.0,Flight Booking Problems,0.6368,American,i tried to book a rwrd and was told i couldnt. bought tix on usair (now aa-no choice) didn't bother to + aadv# with this svc...,@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...
568766741746225152,negative,1.0,Bad Flight,1.0,Delta,why was flight 669 forced to return to ny when there was a malfunction? why not land in the countless air strips surrounding chi?,@JetBlue Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi?
568640713635676160,negative,0.6566,Lost Luggage,0.6566,United,- thanks. formed submitted. i'm not betting someone would be honest enough to turn it in though...,@united - Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though...
569512656274468864,negative,1.0,Cancelled Flight,0.3364,US Airways,hmmm. did the flight even really exist or did they just create it last night to get people off their backs? #usairsucks,@USAirways Hmmm. Did the flight even really exist or did they just create it last night to get people off their backs? #usairsucks
570093520909832192,negative,1.0,Customer Service Issue,1.0,American,when should i expect a response from customer relations,@AmericanAir when should i expect a response from customer relations
569976751205584896,neutral,1.0,,,American,am i upgraded on my next flight?,@AmericanAir Am I upgraded on my next flight?
567826054522617858,negative,1.0,Can't Tell,0.6392,United,"hypocrisy rt i'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^kp","Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP"
569567629083430912,negative,1.0,Customer Service Issue,1.0,US Airways,i've been on hold at the reservations desk for 3 hours. help!!!!,@USAirways I've been on hold at the reservations desk for 3 hours. HELP!!!!
569220920218296320,negative,1.0,Cancelled Flight,1.0,US Airways,now what? you cancelled flightled my flight again... are you paying for my hotel?,@USAirways now what? You Cancelled Flightled my flight again... Are you paying for my hotel?
569875532600385536,negative,1.0,Damaged Luggage,0.6683,Southwest,bag in possession but no clothes in bag??,@SouthwestAir bag in possession but no clothes in bag??
569870442388983808,negative,1.0,Customer Service Issue,0.6902,US Airways,you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a late flightr date,@USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date
568808975828955136,negative,1.0,Customer Service Issue,0.6452,United,"delayed cmh to ord. ran to gate 1 min b4 connection -door closed no one around. ignored by 1st agent, 2nd super rude. #thanksunited","@united Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited"
570286924277030912,negative,0.6538,Customer Service Issue,0.6538,United,"yes please! i am newly married and trying to update my last name on a preexisting international flight! it seems so easy, but...","@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but..."
570222626712514560,positive,1.0,,,Delta,was nice to see your veterans advantage program at the gate on sunday @ mco.keep up the good work at jetblue,@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at  JetBlue
570246839225745408,negative,1.0,Flight Booking Problems,0.3615,American,oh that seems to have undone the seat selections in mce. we only wanted the cx card on there to select the free seats,@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats
569857072310808578,negative,1.0,Late Flight,0.6444,United,jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy,@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy
569238450794209280,negative,1.0,Flight Booking Problems,0.6317,US Airways,-beg to differ. 4 things booked wrong and still not fixed. get your act together! #usairsucks,@USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks
569984785860464640,negative,1.0,Lost Luggage,1.0,United,of course i did. the bag should be here by now :( #frustrated,@united of course I did. The bag should be here by now :( #frustrated
570126389279662080,negative,1.0,Customer Service Issue,1.0,American,i responded. your info different than your customer service line,@AmericanAir I responded. Your info different than your customer service line
567873698679623680,positive,0.6681,,,Virgin America,i'm sure a lot of your 747 and 777 jfk-lhr flights go a lot faster than 513mph with a strong tailwind.,@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.
569932287380467712,negative,1.0,Customer Service Issue,1.0,US Airways,now on hold with customer care. wonder if someone will pick up the phone before 5pm.,@USAirways now on hold with customer care.  Wonder if someone will pick up the phone before 5pm.
569965873752104960,negative,1.0,Customer Service Issue,0.72,American,have been in call cue for 11 hours. no call yet. wife in cue for 9 hours. got a call but was hung up on.,@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours.  Got a call but was hung up on.
569881701247291393,negative,0.6678,Can't Tell,0.6678,American,"""but i take meds that make me severely dehydrated"" {sigh}","@AmericanAir @USAirways ""but I take meds that make me severely dehydrated"" {sigh}"
569334462292434944,neutral,1.0,,,United,is flight number 1142 denver to las vegas 1125 on sunday feb 22 cancelled flighted ?,@united is flight number 1142 Denver to Las Vegas 1125 on Sunday feb 22 Cancelled Flighted ?
568623037962039297,negative,1.0,Flight Booking Problems,0.3671,US Airways,"they don't stand alone for me, i bought tix based on usair confirmed flight. what good is confirmation if you change it anyway?","@USAirways They don't stand alone for me, I bought tix based on USAir confirmed flight. What good is confirmation if you change it anyway?"
568587490971533312,negative,1.0,Flight Attendant Complaints,1.0,Southwest,because your gate attendant let someone board whose boarding pass kept reading invalid. this messed up the passenger log.,@SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log.
569332072185249792,negative,1.0,Late Flight,1.0,United,"flight ua1459 sitting at newark waiting for a gate, seriously??? #threehourslate flight","@united flight UA1459 sitting at newark waiting for a gate, seriously??? #threehoursLate Flight"
568933672033910784,positive,1.0,,,US Airways,connection made. thanks again this week. #daddyshome,@USAirways connection made. Thanks again this week. #daddyshome
569512239344054274,negative,1.0,Bad Flight,0.3531,United,lost 4 loyal customers and mileage plus card holders. we could have driven to florida from pa quicker both ways! worst trip ever!,@united lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever!
569676250312249344,negative,0.6689,Bad Flight,0.3612,American,flight attendants on aa2402 were spectacular.fed the entire cabin then food from coach. why do you keep serving this vile food,@AmericanAir flight attendants on AA2402 were spectacular.Fed the ENTIRE cabin then food from coach. Why do you keep serving this vile food
567829387485130752,positive,1.0,,,Southwest,awesome - thanks!,@SouthwestAir Awesome - thanks!
568851512509800448,negative,1.0,Customer Service Issue,0.6593,United,hey! dm not working. ua 307!,@united hey! DM not working. UA 307!
568760341921959936,negative,1.0,Bad Flight,0.3617,United,"too late flight, damage has been done. easily the worst airline experience of my life. missed two connecting flights &amp; days of work. #ua49","@united Too Late Flight, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights &amp; days of work. #UA49"
569817289874411520,negative,1.0,Customer Service Issue,0.6766,United,"changed my last name for my mileageplus acct on the site in an hour. had me on hold for 20mins, then 5 days &amp; no change yet","@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days &amp; no change yet"
568482353254928384,neutral,1.0,,,United,dm the conf # to you - did you receive it?,@united DM the conf # to you - did you receive it?
569650547562811393,negative,1.0,Cancelled Flight,0.6211,US Airways,"sucks. delayed my mom's flight 2x, cancelled flightled it, delayed her flight again today,all for mech. issues.she had 2 sleep in airport!","@USAirways sucks. Delayed my mom's flight 2X, Cancelled Flightled it, delayed her flight again today,all for mech. issues.She had 2 sleep in airport!"
568182386409607168,positive,1.0,,,Southwest,so far so good!,@SouthwestAir So far so good! http://t.co/16c9ex79Rk
567692504397803520,negative,1.0,Flight Booking Problems,0.6709,Southwest,this is really unhelpful. why can't i rebook online?,@SouthwestAir  this is really unhelpful. Why can't I rebook online? http://t.co/N5O43sVl8i
568473140654788609,negative,1.0,Customer Service Issue,1.0,United,"even so, change could not be made online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!","@united even so, change could not be made  online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!"
570221471844278273,negative,1.0,Late Flight,0.3358,American,"“: good morning, tamara. we'll try to get you comfortably on a flight as soon as we can.”#noxtralegroom #nocoatcloset","“@AmericanAir: @Dumas2TTG Good morning, Tamara. We'll try to get you comfortably on a flight as soon as we can.”#NoXTraLegRoom #NoCoatCloset"
569243270745866240,negative,0.7125,Can't Tell,0.7125,United,i need #united to be a better airline!!,@united I need #United to be a better airline!!
569310448300003328,negative,1.0,Can't Tell,0.6878,Southwest,"disappointed in the faa ""regulation"" you have 2 furnish proof of age 4 toddler. thx for the unnecessary headache. #flyunited","@SouthwestAir Disappointed in the FAA ""regulation"" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited"
567747668512735232,negative,1.0,Cancelled Flight,0.6401,Delta,as much i have paid in fees. plus hotel and food because of your changes i could had flown with a more reliable airline #no2jetblue,@JetBlue as much i have paid in fees. Plus hotel and food because of your changes i could had flown with a more reliable airline #no2jetblue
568129848910204929,negative,1.0,Late Flight,0.3557,United,just had the worst experience ever flying with you,@united Just had the worst experience ever flying with you
567853668608925696,negative,1.0,Can't Tell,0.6553,United,you already have vomit so you are halfway there,@united you already have vomit so you are halfway there
568187636449472513,negative,1.0,Late Flight,1.0,United,"thanks. weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy","@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy"
570277278627848192,negative,0.657,Flight Booking Problems,0.348,Delta,is there an issue with your website and logging on? (app too?) i know i am entering info correctly but cannot sign in! :(,@JetBlue Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :(
569586098772578304,negative,0.6822,Bad Flight,0.3485,Southwest,boooo!!!!!! don't be like the other airlines!!,@SouthwestAir Boooo!!!!!!   Don't be like the other airlines!!  http://t.co/WHAGPknnLF
568644260129419264,negative,1.0,Customer Service Issue,1.0,United,"here is my case id 8473573. requested on 2/5, now it's 2/19... 7-10 days i'll get a response, bs!","@united here is my case id 8473573. Requested on 2/5, now it's 2/19... 7-10 days I'll get a response, BS!"
569358646892748801,negative,1.0,Customer Service Issue,0.6507,Southwest,i've been on hold for 2 hours to reschedule my cancelled flightled flight for the morning. what gives? i need help now,@southwestair I've been on hold for 2 hours to reschedule my Cancelled Flightled flight for the morning. What gives? I need help NOW
570079918782095360,negative,0.6858,Flight Attendant Complaints,0.3703,Delta,full to capacity. i also pid extra for these seats. perhaps the crew could be more helpful.,@JetBlue full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful.
570206077826039808,positive,0.6633,,,Delta,boarding the back of the airplane first. like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks,@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks
568104264733573122,negative,0.6651,Flight Booking Problems,0.3413,Virgin America,sad to learn you no longer fly sfo &gt; phl. hope it returns!,@VirginAmerica sad to learn you no longer fly SFO &gt; PHL. Hope it returns!
570243874062503936,negative,1.0,Customer Service Issue,1.0,US Airways,hello!! is anyone behind your twitter account? #badcustomerservice,@USAirways HELLO!! Is anyone behind your twitter account? #badcustomerservice
568801276416401408,neutral,1.0,,,United,gives belfast a #hug with the new unmissable #bushug format #impact #busads #thinkbus,@united gives Belfast a #Hug with the new unmissable #BusHug format #impact #busads #thinkbus @BelfastAirport http://t.co/AvbdstJUJS
569167658698067970,negative,1.0,Flight Attendant Complaints,0.7004,US Airways,"""owen f"" at dca gate 42: #rude.","@USAirways ""Owen F"" at DCA Gate 42: #rude."
568128665801900032,negative,1.0,Late Flight,0.6111,US Airways,would it kill you to let me know how many minutes i might be on hold?,@usairways would it kill you to let me know how many minutes I might be on hold?
569591540944756737,negative,1.0,Customer Service Issue,1.0,American,"i need to be at work tomorrow at 8am, therefore that doesn't help. direct message faster than calling 800 number? #backwards","@AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help.  Direct message faster than calling 800 number? #Backwards"
567688325276770306,neutral,0.6957,,0.0,Southwest,"guys, we've got to do something about the inability to check in online for international flight that has... (1/2)","@SouthwestAir Guys, we've got to do something about the inability to check in online for international  flight that has... (1/2)"
568831929102913536,negative,1.0,Bad Flight,1.0,United,the new seats on the canadaair regional jets just plain suck.,@united the new seats on the Canadaair regional jets just plain suck.
568793902267936769,neutral,1.0,,,United,who can i contact about requesting a charity donation? #thankyou,@united Who can I contact about requesting a charity donation? #ThankYou
568740200479793153,negative,1.0,Lost Luggage,1.0,United,why is it so impossible to actually get a passenger and their luggage to their final destination?,@United why is it so impossible to actually get a passenger AND their luggage to their final destination?
570084690608201728,negative,1.0,Can't Tell,1.0,American,you fucking suck,@AmericanAir YOU FUCKING SUCK
567864588521381888,negative,1.0,Cancelled Flight,1.0,Delta,"flight was cancelled flighted. do i need to file a claim for the $50 credit i'm entitled to per yr bill of rights, or will it just be issued?","@JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?"
568493806414381058,negative,0.6632,Customer Service Issue,0.3368,United,how's my refund coming along??,@united how's my refund coming along??
568808528426741760,negative,1.0,Late Flight,0.6733,US Airways,what is happening with flight 1701 from bos to phl? daughter and her fiancée are stuck in bos!,@USAirways what is happening with flight 1701 from BOS to PHL? Daughter and her fiancée are stuck in BOS!
569168515674058752,negative,1.0,Cancelled Flight,0.6558,Southwest,"seriously, is the reason for all the cancelled flightled flights and long phone wait times that you guys are tremendously understaffed?","@SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?"
568781140217049088,neutral,1.0,,,Delta,'s ceo battles to appease passengers and wall street - waterbury republican american,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Of7PFvQpOY
568588797182648320,negative,0.6531,Late Flight,0.6531,Delta,that's what they told me half an hour ago,@JetBlue that's what they told me half an hour ago
567734644515536896,negative,1.0,Late Flight,1.0,Delta,why is my flight delayed 2.5 hours. this is insane. every other flight has made it to nyc.,@JetBlue why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC.
569880100218544128,negative,0.6507,Bad Flight,0.3275,US Airways,"""ma'am the doors close 10 mins prior to departure"" ""but i was here 20 mins before?!?"" laughter from the 2 agents","@USAirways @AmericanAir ""ma'am the doors close 10 mins prior to departure"" ""but I was here 20 mins before?!?"" laughter from the 2 agents"
569618317440208896,negative,1.0,Can't Tell,0.7065,United,is the stingiest airline. nobody should model after them. #ptfo #cheap #bastards #stingy,@united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy
568929935273930752,positive,0.6846,,,Delta,"cool! "": we are 60% there and anticipate completing installation on all our a320's this year.","Cool! ""@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http://t.co/sGckBopATA”"
569896560936374272,positive,1.0,,,American,"gotta love those skycaps, solving problems faster than anyone else in the terminal. and they did it with a smile on their face","@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face"
568877353478299648,negative,1.0,Late Flight,1.0,US Airways,"more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing.","@USAirways more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing."
569961886046760961,neutral,0.6479,,,Delta,“: our fleet's on fleek. wtf 😂😂😂😂,“@JetBlue: Our fleet's on fleek. http://t.co/HovuAIsG16” WTF 😂😂😂😂
568897315458691072,positive,1.0,,,Virgin America,fav airline,@VirginAmerica fav airline
569873050117808128,positive,1.0,,,United,has the best customer experience via twitter - huge fan!!!,@united has the best customer experience via twitter - huge fan!!!
570302023993831425,negative,0.6735,Bad Flight,0.3476,United,"gate agent hooked me up with alternate flights. if you have a way to prevent the constant issues, that would rock.","@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock."
569212860665978880,negative,0.6685,Late Flight,0.6685,United,can anyone assure me that the aircraft coming to denver had left it's previous destination? flight 3618,@united can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618
569903812569276416,positive,1.0,,,United,understood and thanks! i should have tried reaching out sooner.,@united Understood and thanks! I should have tried reaching out sooner.
569288530419175424,negative,1.0,Customer Service Issue,0.3363,Southwest,wifi on my plane but i gotta pay for it? help your broke homegirl out✈️📱,@SouthwestAir wifi on my plane but I gotta pay for it? Help your broke homegirl out✈️📱
570242474750423040,negative,1.0,Customer Service Issue,1.0,US Airways,i keep getting hung up on. please respond so i can book a ticket with you. i won't be able to buy one unless i speak to someone!,@USAirways I keep getting hung up on. PLEASE respond so I can book a ticket with you. I won't be able to buy one unless I speak to someone!
570259420287868928,positive,1.0,,,Virgin America,i love the hipster innovation. you are a feel good brand.,@VirginAmerica I love the hipster innovation. You are a feel good brand.
568237684277141504,negative,1.0,Late Flight,1.0,United,i bet doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time,@united I bet @SouthwestAir doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time
569633357451153408,negative,1.0,Flight Booking Problems,0.6759999999999999,US Airways,"i don't understand why i can't get my missing miles? i was on the flight, it was in my dividend miles account… #help","@usairways I don't understand why I can't get my missing miles? I was on the flight, it was in my Dividend Miles Account… #help"
567821133245067264,negative,0.6736,Customer Service Issue,0.3539,United,"now submitted for the third time, please check and confirm receipt. have taken screen shots in case it disappears again. thanks","@united Now submitted for the third time, please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks"
570021376024813568,neutral,0.6788,,0.0,United,so what’s the deal? do u provide voucher for overnight or am i cozy on the floor at #ohare ? #gross #helpmeplease #anyonethere,@United so what’s the deal? Do u provide voucher for overnight or am I cozy on the floor at #OHare ? #gross #HelpMePlease #AnyoneThere
569651021175267332,negative,1.0,Customer Service Issue,0.6659,American,"aa agent said i repeated myself when i was explaining. i told him ""i understand english."" his reply?""our conversation is over.""","@AmericanAir AA agent said I repeated myself when I was explaining. I told him ""I understand English."" His reply?""Our conversation is over."""
568208413286477825,negative,1.0,Customer Service Issue,0.6526,US Airways,ya'll need to work on your online checkout system. two bank transactions for one ticket is bush league. yell at your devs.,@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.
570057993770831872,negative,1.0,Customer Service Issue,1.0,American,literally just told me they'd rather have an empty seat than my mom get to come earlier &amp; take me to dr. appointment. wow,@AmericanAir LITERALLY just told me they'd rather have an empty seat than my mom get to come earlier &amp; take me to Dr. appointment. WOW
569927837601402880,negative,1.0,Late Flight,1.0,United,better just keep connection from ord to fwa that boards in ten minutes open until i get off the plane that just landed an hour late flight,@united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight
570288445156941824,neutral,0.6609999999999999,,0.0,US Airways,how do i get a receipt for a change fee when i originally booked with miles?,@USAirways How do I get a receipt for a change fee when I originally booked with miles?
569690317869330432,neutral,0.6701,,,Delta,you just tight that you're #59 on the world's best airlines list &amp; is ranked higher! here i come!,@JetBlue you just tight that you're #59 on the world's best airlines list &amp; @VirginAtlantic is ranked higher! @VirginAtlantic here I come!
570060776301424641,negative,1.0,Lost Luggage,0.3564,American,"you found my lost luggage, won't bring it to me until tomorrow. next day if the weather isn't nicer. terrible service","@AmericanAir You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service"
569556697603280897,negative,0.6837,Can't Tell,0.6837,US Airways,no thank you. was responsive &amp; i found alternate travel home.,@USAirways No thank you. @AmericanAir was responsive &amp; I found alternate travel home.
569628159085301760,negative,1.0,Flight Attendant Complaints,0.3578,Delta,this is absurd. should a stranger help my kids if there's a problem? #jetblue,@JetBlue This is absurd. Should a stranger help my kids if there's a problem? #jetblue http://t.co/LAiGgef9Kj
569491295766343681,negative,0.6586,Customer Service Issue,0.6586,United,on hold 2x 60 min ea. trying to bk a tix to asia. your website &amp; customer service dont want my business. korea air it is.,@united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website &amp; customer service dont want my business. Korea Air it is.
570069217879461889,neutral,1.0,,,American,yikes.,@AmericanAir yikes.
569878754551599104,negative,1.0,Lost Luggage,1.0,US Airways,i need to speak with a live person. i've had it with the recordings. i was told on sat that we'd have our luggage by yest.,@USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest.
569125558568783872,positive,1.0,,,United,will the kudos to capt. herman be relayed to his chief pilot or should i be emailing someone?,@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?
569691489179021312,positive,1.0,,,Delta,i do! the best airline wifi ever. thank you!,@JetBlue I do! The best airline wifi ever. Thank you!
568564006329434113,positive,0.6715,,0.0,United,thanks for the help. wish the phone reps could be so accomidating,@united thanks for the help. Wish the phone reps could be so accomidating
570188934564737024,negative,1.0,Cancelled Flight,1.0,United,checking to see why flight 3466 (atl-ord) got cancelled flighted?,@united checking to see why flight 3466 (atl-ord) got Cancelled Flighted?
569740739912949760,negative,1.0,Flight Attendant Complaints,0.359,American,my flight #2962 out of cll @ 0600 won't let me check in. please help. #importantflight,@AmericanAir  MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT
569555413450027011,negative,1.0,Lost Luggage,1.0,US Airways,are the bags off flight 1898 clt to jfk? we landed last night just before midnight.,@USAirways are the bags off Flight 1898 CLT to JFK? We landed last night just before midnight.
567750328729485314,negative,1.0,Cancelled Flight,0.6227,Southwest,i did eventually get through but that flight cancelled flightled. decided to drive but gave up holding to process refund,@SouthwestAir @BernhardtJH I did eventually get through but that flight Cancelled Flightled.  Decided to drive but gave up holding to process refund
568030057769410560,negative,1.0,Lost Luggage,1.0,United,my baggage is in shannon now so never mind u can work on giving me some $$$ back now,@united my baggage is in shannon now so never mind u can work on giving me some $$$ back now
569337274707660800,positive,0.6701,,0.0,US Airways,thanks guys! got hold of someone. really awesome service i appreciate it :),@USAirways Thanks guys! Got hold of someone. Really awesome service I appreciate it :)
568474546275287040,negative,1.0,Late Flight,1.0,US Airways,"stuck in philadelphia airport for 32 hours due to ""maintenance"". dreading my flight back home. disgusting.","@USAirways Stuck in Philadelphia airport for 32 hours due to ""maintenance"". Dreading my flight back home. Disgusting."
568442952176918528,negative,1.0,Flight Attendant Complaints,1.0,US Airways,"of course! ""yeah, travel has gotten harder. ask other passengers if they will switch"" it's not the fact, it's the attitude!","@USAirways of course! ""Yeah, travel has gotten harder. Ask other passengers if they will switch"" it's not the fact, it's the attitude!"
569653423836045312,negative,1.0,Cancelled Flight,1.0,American,- very upset with my hometown airline. stuck in den flt cancelled flightled. others here with me got new flt info,@AmericanAir - very upset with my hometown airline. Stuck in Den Flt Cancelled Flightled. Others here with me got new Flt info
569832563403051008,positive,0.6694,,,Southwest,thank you for the confirmation. maybe people on my flight have directional dislexia.,@SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia.
569017194564096000,negative,1.0,Lost Luggage,1.0,Southwest,i lost my luggage. my birthday wish is to find my luggage.,@SouthwestAir I lost my luggage. My birthday wish is to find my luggage.
569936252977451008,neutral,1.0,,,Delta,but virgin has wifi 👀,@JetBlue but Virgin has wifi 👀
568542052205666305,negative,0.6931,Damaged Luggage,0.6931,US Airways,you know...hockey sticks are expensive. your baggage handlers shouldn't just be throwing them on the cart.,@USAirways @AmericanAir you know...hockey sticks are expensive. Your baggage handlers shouldn't just be throwing them on the cart.
570053417311342593,negative,1.0,Flight Attendant Complaints,1.0,United,ua63 from madrid arrived no agent mass confusion we sent to and fro by 3 ua employees. maryjo was rude and unhelpful.,@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.
568531781835571200,neutral,0.6629999999999999,,,US Airways,would like to see you do similar in phl!,@USAirways would like to see you do similar in PHL! http://t.co/n9vGe2nPIB
569875456415170560,neutral,1.0,,,United,hi! what is the phone number for reservations in venezuela? thanks,@united Hi! what is the phone number for reservations in Venezuela? Thanks
569993098023063552,negative,1.0,Customer Service Issue,1.0,American,i've tried to be understanding and let you handle the situation but i guess i was wrong about that,@AmericanAir @USAirways I've tried to be understanding and let you handle the situation but I guess I was wrong about that
568460512553353216,positive,0.6888,,,Virgin America,got it squared away. someone picked up as soon as i tweeted. should have tweeted sooner. 😉,@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉
570074976428158976,negative,1.0,Lost Luggage,0.7059,American,absolutely disappointed in your lack of service. lost my bag and can't even deliver it after i was told it would happen.,@AmericanAir absolutely disappointed in your lack of service. Lost my bag and can't even deliver it after I was told it would happen.
569931753768382464,negative,0.6552,Customer Service Issue,0.6552,Delta,why let someone from black twitter in their multimedia department?,Why @JetBlue let someone from black Twitter in their multimedia department?
570303383782989824,neutral,1.0,,,American,. just disappointed with the flight booking problems process and add’l fees to sit together on a more crowded flight. not impressed so far :-/.,.@AmericanAir just disappointed with the Flight Booking Problems process and add’l fees to sit together on a more crowded flight. Not impressed so far :-/.
567749206236880896,neutral,1.0,,,Southwest,followed.,@SouthwestAir followed.
570071877089148928,neutral,1.0,,,American,can i use an swu on an finnair codeshare of an american operated flight (jfk-man)? thanks in advance for the help!,@AmericanAir Can I use an SWU on an Finnair codeshare of an American operated flight (JFK-MAN)?  Thanks in advance for the help!
569560154619965440,negative,1.0,Customer Service Issue,0.3522,United,"read the thread. i booked 1st class , now seated at 38e even though united twtr account confirmed eco premium.","@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium."
569901679975522304,negative,1.0,Late Flight,1.0,United,"my ua3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!","@united my UA3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!"
570006834674835456,positive,1.0,,,American,"thank you for the response, we got it resolved at the counter.","@AmericanAir Thank you for the response, we got it resolved at the counter."
568100935769006080,negative,1.0,Customer Service Issue,1.0,US Airways,on hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min &amp; counting,@USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min &amp; counting
568184231819481088,negative,1.0,Customer Service Issue,0.684,United,"can't dm, you're not following. lly144. rebooked on #ua1516 but still need seats.","@united can't DM, you're not following. LLY144. Rebooked on #UA1516 but still need seats."
570265626146512896,negative,1.0,Flight Booking Problems,0.6557,American,"actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase","@AmericanAir actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase"
570304779412508673,negative,1.0,Customer Service Issue,0.7072,US Airways,always fun to get screwed out of an earlier flight (that isn't full) #crummyservice #whydidntiflysouthwest #goodluckamericanair,@USAirways always fun to get screwed out of an earlier flight (that isn't full) #crummyservice #whydidntiflysouthwest #goodluckamericanair
569232480181489665,positive,1.0,,,United,thank you for taking care of my mom and reflight booking problems her flight in phl.,@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.
570050754158800896,negative,1.0,Customer Service Issue,1.0,American,the issue wasn't a long wait. it was an infinite do loop. your system didn't let me (or any customer) wait or leave a message.,@AmericanAir the issue wasn't a long wait. It was an infinite do loop. Your system didn't let me (or any customer) wait or leave a message.
568992118309462016,negative,1.0,Can't Tell,1.0,US Airways,fuck you.,@USAirways fuck you.
569660363794468864,negative,1.0,Customer Service Issue,0.6833,American,how hard is it to have catering ready to go?,@AmericanAir how hard is it to have catering ready to go?
569256307045179392,negative,1.0,Bad Flight,0.3579,United,why was i forced to check my rollaboard on ua 715? plenty of room in the overhead next to my seat.,@united Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http://t.co/5xvNnmLTiW
568091027774545920,neutral,0.6737,,0.0,Delta,i’m getting an “it depends” vibe. fair enough!,@JetBlue I’m getting an “it depends” vibe. Fair enough!
567860351569649664,negative,1.0,Flight Attendant Complaints,0.3394,US Airways,i'm amazed at the lack of communication with the passengers.,@USAirways I'm amazed at the lack of communication with the passengers.
567987484556013568,neutral,0.6754,,,United,"volumes, profit up #aviation #aircargo","@united volumes, profit up http://t.co/pKfI9bTtzf #aviation #aircargo http://t.co/BBj6kMTYUl"
568858194447085568,negative,1.0,Customer Service Issue,0.6564,Southwest,yes but not with out an attitude and nasty comment,@SouthwestAir yes but not with out an attitude and nasty comment
570086475989061632,negative,1.0,Late Flight,1.0,United,"if it's any consolation, your staff was stellar. just not the hour+ delays i encountered with every one of my 4 flights.","@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights."
570232726206312448,neutral,1.0,,,United,please be good to me this weekend!,@united please be good to me this weekend!
569831129773027329,negative,1.0,Flight Attendant Complaints,0.3563,United,"why do i check in online if i still have to wait in line for an hour to ""check in"" at counter? #fuckinlame","@united why do I check in online if I still have to wait in line for an hour to ""check in"" at counter? #fuckinlame  @naia_miaa"
567744627143213056,positive,1.0,,,Southwest,thanks a ton!,@SouthwestAir Thanks a ton!
568863640721477632,negative,0.6755,Lost Luggage,0.6755,US Airways,"yep, sent my bag to philadelphia instead of miami...i caught it...then was told my flight changed to tomorrow, wrong again #fail","@usairways yep, sent my bag to Philadelphia instead of Miami...I caught it...then was told my flight changed to tomorrow, wrong again #fail"
568818512191471616,positive,1.0,,,US Airways,melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!,@USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!
569890258181070848,neutral,1.0,,,American,check your dm please,@AmericanAir check your DM please
569210394046275586,negative,0.6123,Cancelled Flight,0.6123,Southwest,flight just cancelled flighted. can you help me rebook?,@SouthwestAir flight just Cancelled Flighted. Can you help me rebook?
568543722943614976,neutral,0.6804,,,Southwest,do you have any tickets to the atlanta show? i would love to go with my sister ♥️🙏,@SouthwestAir do you have any tickets to the Atlanta show? I would love to go with my sister ♥️🙏
569621598849748993,negative,1.0,Late Flight,1.0,United,"4994 out of jackson, wyoming... delayed by no pilots.. full toilets.. deplaned 2ndary to mechanical fail.. cancelled flightled flight pending","@united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending"
569902284710084608,positive,0.6392,,,US Airways,1899. thanks,@USAirways 1899. Thanks
570287210219606016,negative,1.0,Customer Service Issue,1.0,Delta,i had to call back five times to get someone on the phone who knew what they were doing. by that time my getaway went up by $200.,@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200.
568026425535516674,negative,0.6524,Flight Booking Problems,0.3367,US Airways,"tell them to get on that, please.","@USAirways tell them to get on that, please."
569701230479413249,negative,1.0,Late Flight,0.3622,US Airways,"comedy of errors continues..."" we can't get into our gate, there is a broken down truck in the way"" #fail","@USAirways comedy of errors continues..."" We can't get into our gate, there is a broken down truck in the way"" #fail"
569558791433416704,negative,1.0,Cancelled Flight,1.0,US Airways,cancelled flighted and rescheduled. said i'd have to pay $75 for earlier flight at next gate. today proactively offered same for $0,@usairways Cancelled Flighted and rescheduled. said I'd have to pay $75 for earlier flight at next gate. Today @delta proactively offered same for $0
570046387825410048,neutral,0.6648,,0.0,American,my 2498 to clt left the gate. what is next for clt. need help,@AmericanAir my 2498 to CLT left the gate. What is next for CLT. Need help
569701192449654784,negative,1.0,Customer Service Issue,1.0,US Airways,instructions say to call. i'm just doing what it said to do.,@USAirways Instructions say to CALL. I'm just doing what it said to do.
569277477652172800,negative,0.6179,Flight Booking Problems,0.3122,US Airways,had to cancelled flight 4 of my flights because my versace biceps wouldn't stow completely under the seat in front of me.,@USAirways had to Cancelled Flight 4 of my flights because my versace biceps wouldn't stow completely under the seat in front of me.
569632584424153088,negative,0.6385,Flight Booking Problems,0.6385,American,250 i'm not sure if i'm rebooked now. in a line at airport trying to work it out. the earlier i can get to sfo the better:(,@AmericanAir 250 I'm not sure if I'm rebooked now. In a line at airport trying to work it out. The earlier I can get to SFO the better:(
570012706704662528,neutral,0.6511,,0.0,United,"did you have seen my message today?? about a mcdonnell douglas dc 10 model?? i will hear it if you read it, goodnight now","@united did you have seen my message today?? About a mcdonnell Douglas dc 10 model?? I will hear it if you read it, Goodnight now"
570123136542224384,neutral,0.6739,,,American,will do. i also passed the website around to other passengers.,@AmericanAir will do. I also passed the website around to other passengers.
567965767808864256,neutral,1.0,,,Delta,'s ceo battles to appease passengers and wall street -,@JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/E5NaxBUe4s http://t.co/E1Mex0t6Q5
568969667106045952,negative,1.0,Customer Service Issue,0.6679999999999999,US Airways,i purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but i have not received a refund. is this sop?,@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?
569208488217485312,negative,1.0,Can't Tell,0.3547,Southwest,"he is going to file a formal complaint, this should have never happened. please direct us to the right department.","@SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department."
568843160224452608,positive,0.6701,,0.0,Delta,this is so smart it makes me angry mt : we’ve partnered with to bring you free digital access onboard!,This is so smart it makes me angry MT @JetBlue: We’ve partnered with @WSJ to bring you free digital access onboard! http://t.co/0LiwEcAsOe
570283453750489088,negative,1.0,Cancelled Flight,0.6716,United,a refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient,@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient
568096554638159872,negative,0.6667,Customer Service Issue,0.6667,Southwest,understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked.,@SouthwestAir understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked.
568982821454245888,negative,1.0,Customer Service Issue,1.0,US Airways,us air should be ashamed of this service - on hold for hours? no help from any representative just to reschedule due to weather ?,@USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ?
569365604832047104,negative,1.0,Late Flight,0.6542,US Airways,just hit 4hrs. what is typical wait time right now? should i drive 2h30m to the airport service desk?,@USAirways just hit 4hrs.  what is typical wait time right now? should i drive 2h30m to the airport service desk?
569459543236874240,negative,1.0,Cancelled Flight,1.0,United,you have cancelled flightled my flight ua922 for aircrft maintenance. i'm delayed 10 hours now. what's my refund options?,@united you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options?
568922616800657411,positive,1.0,,,United,gate agent alavera is amazing,@united Gate Agent Alavera is amazing
568448023845572608,neutral,0.6423,,,Delta,yes he and all the princesses. trying to get to the #glassslipperchallenge at wdw.,@JetBlue yes he and all the princesses. Trying to get to the #glassslipperchallenge at WDW.
569897334760448000,neutral,1.0,,,Southwest,we checked in right at 24hr mark. boarding c group with kids ages 6&amp;8 dnt want to be split. what sld we do?,@SouthwestAir we checked in right at 24hr mark. Boarding C group with kids ages 6&amp;8 dnt want to be split. What sld we do?
568929010966765568,negative,1.0,Customer Service Issue,0.6885,US Airways,your team was just terrifyingly rude to a young mother &amp; her baby trying to check in to a flight from phx to jwa. help her out.,@USAirways your team was just terrifyingly rude to a young mother &amp; her baby trying to check in to a flight from PHX to JWA. Help her out.
569598171082596352,negative,0.6567,Customer Service Issue,0.3398,United,my last call your customer service agent called me back... as he was stuck on hold to air canada.. just hope he's booked me a flight,@united my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight
570043468321419264,neutral,1.0,,,Delta,formally requests and to establish customs facilities for international flights,@JetBlue formally requests @LBAirport and @LongBeachCity to establish customs facilities for international flights http://t.co/jByVMsOd29
567867483622748160,negative,1.0,Customer Service Issue,0.654,Delta,“: unfortunately that's not an available option with our current system. sorry guys. that's a certain #fail fix it plz.,“@JetBlue: @Analystdoc Unfortunately that's not an available option with our current system. Sorry guys. That's a certain #fail Fix it plz.
569705813142409217,negative,1.0,Customer Service Issue,0.6705,United,thanks for the vague canned response that doesn't address the issue!,@united Thanks for the vague canned response that doesn't address the issue!
569064161747083266,negative,1.0,Damaged Luggage,1.0,US Airways,"hey, my bag was damaged flying with you yesterday. what can i do?","@USAirways Hey, my bag was damaged flying with you yesterday. What can I do?"
569976114124349440,negative,1.0,Lost Luggage,0.657,United,already did that at the airport and 12 hrs late flightr its still not here! you guys are really killing me today. trying to stay positive..,@united already did that at the airport and 12 hrs Late Flightr its still not here! you guys are really killing me today. trying to stay positive..
567737449938685952,negative,1.0,Can't Tell,0.6632,Southwest,no flights out of #nashville today? are you kidding me?!?! why are other airlines flying and you're not?! so frustrated!!,@SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!
568437120966258688,neutral,0.6571,,,United,"for my grandma ella's 80th, she would love a birthday greeting from your flight crew! she was a stewardess for eastern airlines.","@united For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines."
570202160564203520,negative,1.0,Flight Attendant Complaints,0.6699,American,"again, no special meal catered for me in f jfk-lax. thankfully i'm on qantas the rest of way-i fear what youd not cater on that","@AmericanAir again, no special meal catered for me in F JFK-LAX. thankfully i'm on qantas the rest of way-i fear what youd NOT cater on that"
567765379653849091,negative,1.0,Can't Tell,0.7077,United,which is why my next flights to miami will be on another airline.,@united which is why my next flights to Miami will be on another airline.
570208909522182146,negative,1.0,Flight Attendant Complaints,1.0,American,"your aa3465 staff are refusing to allow a woman to board. she was here at 8 for 8:16 departure. sign still ""now boarding""...","@AmericanAir Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still ""Now Boarding""..."
569964888870793216,negative,0.649,Flight Attendant Complaints,0.649,United,"thank you. mention that before i boarded she asked 1other person to measure their bag, and it was another woman. men not asked.","@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked."
567796792847499265,negative,0.6644,Customer Service Issue,0.6644,US Airways,i don't know i've tried to call for confirmation but calls aren't going thru. can you let me know?,@USAirways I don't know I've tried to call for confirmation but calls aren't going thru. Can you let me know?
569566712397471746,negative,1.0,Late Flight,1.0,US Airways,are there such things as non-delayed flights or na? get your shit together and get me out of here,@USAirways are there such things as non-delayed flights or na? Get your shit together and get me out of here
569970186431959040,negative,1.0,Can't Tell,1.0,US Airways,citizen. i fly your airline constantly and am so offended. derrick bussey. now im crying on this airplane because i'm so upset,@USAirways citizen. I fly your airline constantly and am so offended.  Derrick Bussey. Now Im crying on this airplane because I'm so upset
568173937714028544,negative,1.0,Late Flight,0.6778,United,i wrote to you but got nothing.and i am out of us .it is very simple thing.will ypu provide compensation for your delay?,@united I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay?
568578057293807616,neutral,1.0,,,Southwest,is there any way to get entry to the las vegas event to see perform? #destinationdragons,@SouthwestAir Is there any way to get entry to the Las Vegas event to see @Imaginedragons perform? #DestinationDragons
568791035297468416,positive,1.0,,,Virgin America,thank you! i absolutely will 😎,@VirginAmerica thank you! I absolutely will 😎
568165339290169344,negative,1.0,Lost Luggage,1.0,United,"midland couldn't get our bags to connect on our intl flight to sydney, so have to get em in la &amp; check em in there.","@united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA &amp; check em in there."
568667108252319744,negative,0.6777,Can't Tell,0.6777,United,"all good, didn't die or anything. as they say ""you get what you pay for""!","@united all good, didn't die or anything. As they say ""you get what you pay for""!"
568643981258723328,negative,1.0,Late Flight,0.7065,US Airways,i have been on three planes for flight 1907 and still haven't left the ground bad service #sad,@USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad
569668704524308480,negative,1.0,Late Flight,0.6854,US Airways,"what is wrong in boston? why are only your plains not leaving tonight? son needs to get back to state college, pa","@USAirways what is wrong in Boston? Why are only your plains not leaving tonight? Son needs to get back to state college, PA"
567759268724887552,neutral,0.6829999999999999,,0.0,US Airways,my flight was #3729...but i left my phone on the plane or the shuttle :(,@USAirways  my flight was #3729...but I left my phone on the plane or the shuttle :(
567766329352921088,negative,1.0,Late Flight,0.7139,United,"i'm not this person, but i've been sitting in denver for three hours and all i want to do is get on a plane. please let me go home.","@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home."
569956624036540416,negative,1.0,Late Flight,0.6738,Southwest,will continue to be my airline of choice. -most frustrating travel day i've experienced. 5 delays and 4 gate changes?!,@SouthwestAir will continue to be my airline of choice. @united -most frustrating travel day I've experienced. 5 delays and 4 gate changes?!
570033719609827328,negative,1.0,Customer Service Issue,1.0,US Airways,#noservice good luck trying to reach a human! twice sat on hold for over 50 mins... #neveragain,@USAirways #NoService good luck trying to reach a human!  Twice sat on hold for over 50 mins...  #neveragain
569938844746956800,positive,1.0,,,American,well done all of you xx,@AmericanAir well Done all of you xx
568061931761864704,neutral,1.0,,,United,can i add miles from my january air china flight to my mileageplus account?,@united Can I add miles from my January Air China flight to my MileagePlus account?
569994134997610496,positive,1.0,,,American,first ride on new 737-800 with new interior and in seat video. nice improvement! #newplanesmell,@AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT
568591158777122818,negative,1.0,Flight Booking Problems,0.6863,United,"booked flight in sept to get best price for april to usa, checked now and they are €67 cheaper, what a con unhappy customer #ripoff","@united booked flight in sept to get best price for April to usa, checked now and they are €67 cheaper, what a con unhappy customer #ripoff"
570270216694968320,negative,1.0,Customer Service Issue,1.0,Southwest,i think i get a faster response on twitter than i do when i call...what's up with that?,@SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that?
568121659988824064,negative,0.6990000000000001,Can't Tell,0.3604,Southwest,looks like my 1 yr anni trip has been replaced w someone's itinerary. worried abt who can c my flight,@SouthwestAir looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http://t.co/BApE6RuMNE
568124691673686016,negative,1.0,Can't Tell,0.3392,Delta,extra-speed line closed in tampa. what gives?,@JetBlue extra-speed line closed in Tampa. What gives?
570128847439417344,neutral,1.0,,,American,just hoping/praying for a safe flight. they've had to stop and de-ice our plane yet again😞,@AmericanAir just hoping/praying for a safe flight. They've had to stop and de-ice our plane yet again😞
569163885393154048,negative,0.6299,Late Flight,0.3423,United,"rebooked,arrived 8 hours late flightr. last year 9 hrs to san diego and the no inflight entertainment!","@united @baldordash Rebooked,arrived 8 hours Late Flightr.  Last year 9 hrs to San Diego and the no inflight entertainment!"
568528082841112576,negative,1.0,Cancelled Flight,1.0,Delta,that is my point! they are only offering me a flight the next day and expect me to now pay for a hotel because they cancelled flightled.,@JetBlue that is my point! They are only offering me a flight the next day and expect me to now pay for a hotel because they Cancelled Flightled.
569613473845542912,negative,1.0,Lost Luggage,1.0,American,"you think i haven't tried that multiple times?? the ""status"" of my bag is that it should've been here yesterday. so disgusted.","@AmericanAir you think I haven't tried that multiple times?? The ""status"" of my bag is that it should've been here YESTERDAY. So disgusted."
570115339515592704,negative,0.7148,Customer Service Issue,0.3889,American,i understand that but i'm hoping i can rectify this in advance. i would call but i am in auh. i just need my one checked bag.,@AmericanAir I understand that but I'm hoping I can rectify this in advance. I would call but I am in AUH. I just need my one checked bag.
568845545986400256,neutral,0.7040000000000001,,,Delta,now ur asking for the heavy guns! you know #iwoulddoanythingforlove #brandmance #lovesongfriday,@JetBlue Now ur asking for the heavy guns! You know #IWouldDoAnythingForLove https://t.co/Yx1DQJn8nL #BrandMance #LoveSongFriday
568763877992706048,negative,1.0,Bad Flight,0.6452,Southwest,having trouble with wifi. no matter what i get redirected back to getconnected page even though it says i'm connected.,@SouthwestAir having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected.
567851561474383873,negative,1.0,Customer Service Issue,0.6803,Delta,#fail my wife on the phone asking to switch flight times. in mid switch gets disconnected. now cancelled flightled! no new time! no call back,@JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back
569666926294798338,negative,0.6869,Late Flight,0.6869,US Airways,"#fail when the inbound flight arrives after the scheduled outbound departure, and still ""on time""","@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still ""on time"" http://t.co/k0MHZrJF6e"
569927843666366464,negative,1.0,Customer Service Issue,1.0,American,don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply,@AmericanAir @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply
570078280591781888,negative,1.0,Flight Booking Problems,0.3562,US Airways,really??? not one of them can book dividend miles travel - literally on hold now since 9:50pm - it's 11:30pm #noexcuses,@USAirways really???  NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm #NoExcuses
569825634295230466,negative,0.6543,Customer Service Issue,0.6543,American,i've been doing this all night. can someone please help? i need my flt fixed. please???,@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???
568488247514554369,negative,1.0,Customer Service Issue,1.0,Delta,actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?,@JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?
569499431369891840,neutral,0.6362,,0.0,United,we need a new flight to tucson,@united we need a new flight to Tucson
569146504004415489,negative,1.0,Customer Service Issue,0.6685,Southwest,"my wife has now been on hold for 90 minutes....i get weather is bad, but this is insane. #customerservice #customerloyalty","@SouthwestAir my wife has now been on hold for 90 minutes....I get weather is bad, but this is insane. #customerservice #customerloyalty"
569696862011133952,negative,1.0,Late Flight,1.0,Delta,#611 from jfk to las still delayed?,@JetBlue #611 from JFK to LAS still delayed?
567759774016868352,neutral,0.6546,,,Delta,"well, i try! see you soon!!","@JetBlue Well, I try! See you soon!! @JayVig"
568137336095170560,negative,0.6482,Lost Luggage,0.3241,US Airways,: i experienced what defines customer service on #flt1999. a flight attendant willing to follow up with a passenger on bag charges,@USAirways: I experienced what defines customer service on #FLT1999. A flight attendant willing to follow up with a passenger on bag charges
568875212202078208,positive,0.6774,,,Delta,u the real mvp,@JetBlue u the real MVP http://t.co/jWL26G6lRw
569651277916999680,negative,1.0,Late Flight,1.0,United,. in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good.,.@united in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good.
568852319762313216,negative,1.0,Can't Tell,0.3776,US Airways,know what i like about gate 35x ? nothin.i like nothin bout yo #ghettofab gate #usairways,@USAirways Know what I like about gate 35X @NationalAirpor ? Nothin.I like nothin bout yo #ghettofab gate #USAirways http://t.co/mAqw2nLNiU
568926552836182016,negative,1.0,Customer Service Issue,1.0,United,i didn't get a message from you. i'll resend numbers.,@united I didn't get a message from you. I'll resend numbers.
569857805483675648,negative,1.0,Lost Luggage,1.0,American,still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information,@AmericanAir Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information
569616699604934656,negative,1.0,Customer Service Issue,0.3474,American,we got to 15 minutes after takeoff time before anyone wandered over to address the line of people.,@AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people.
569345132866220032,negative,0.6596,Cancelled Flight,0.6596,US Airways,"help! flight cancelled flighted, can't call because my phone doesn't work in europe. please help? says i'm booked want to confirm.","@USAirways help! Flight Cancelled Flighted, can't call because my phone doesn't work in Europe. Please help? Says I'm booked want to confirm."
568829494556897280,negative,1.0,Late Flight,0.3474,Southwest,"so, when your plane doesn't work the luxuries i paid for go away but you keep my money? i need that biz model.","@SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model."
568432609866457088,negative,1.0,Cancelled Flight,1.0,Delta,managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting cancelled flightled without any notice,@JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice
567857402340450305,negative,1.0,Lost Luggage,1.0,US Airways,"where's my bag? you called at noon promising it today, would like an update like your website promises. i need that bag!","@USAirways where's my bag?  You called at noon promising it today, would like an update like your website promises.  I need that bag!"
567859008230563840,negative,1.0,Customer Service Issue,0.6678,US Airways,"what does ""your reservation is 'out of sync.'"" mean? on hold w customer service 12 min and want an idea what is up","@USAirways what does ""your reservation is 'out of sync.'"" mean? On hold w customer service 12 min and want an idea what is up"
567728017196457987,neutral,0.6379,,0.0,US Airways,"on your website and on your boards at logan it said it was on time, so we went through security and got to the gate (2)","@USAirways on your website and on your boards at Logan it said it was on time, so we went through security and got to the gate (2)"
569870837815205888,negative,1.0,Flight Booking Problems,0.6761,American,it has been almost 4 hours and i have heard nothing yet from your reservations team. what am i supposed to do?,@AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do?
569942616617447424,negative,1.0,Bad Flight,0.6767,Southwest,this is not a fair set up. i payed for a full seat. i should get access to a full seat.,@SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq
567827255088390144,negative,0.6724,Cancelled Flight,0.6724,Southwest,i'm concerned that you will cancelled flight my flight out of bna tomorrow am. should i be?,@SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be?
567676626855419904,negative,1.0,Customer Service Issue,0.6364,Southwest,won't answer their phones #horribleservice #neveragain #frustrated #answerthephone,@SouthwestAir won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone
569008329038524417,neutral,1.0,,,Southwest,"hey there, can you follow us so we can dm you a question :) 😁","@SouthwestAir Hey there, can you follow us so we can DM you a question :) 😁"
569502909093646336,negative,1.0,Late Flight,0.6774,United,i am still in the airport waiting for my flight.,@united I am still in the airport waiting for my flight.
569159814426853376,negative,1.0,Can't Tell,0.6364,Southwest,i will never choose over you again! #getmeoffthisbird,@SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird
567897563065511936,neutral,0.6421,,,Delta,'s new ceo seeks the right balance to please passengers and wall ... - daily journal,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/bTb4awQtln
568081558625759233,negative,1.0,Customer Service Issue,1.0,US Airways,why not have an option for a call back? i'm just sitting here burning through my minutes waiting for an error to be fixed.,@USAirways Why not have an option for a call back? I'm just sitting here burning through my minutes waiting for an error to be fixed.
569257918815539200,negative,1.0,Customer Service Issue,0.6559999999999999,Southwest,"i have sent the dm, should i continue to wait on hold with a rep, or will you be servicing me here?","@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?"
569616362223628289,negative,1.0,Customer Service Issue,0.6920000000000001,American,"that's a complete cop out! u ask what the issues are, then do nothing about it. how are we supposed to sort the situation now?","@AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now?"
567907070269198337,positive,1.0,,,Southwest,a wonderfully nice agent in austin helped us out. wish i remembered her name to give proper kudos.,@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.
568496176116457472,negative,0.6556,Customer Service Issue,0.3444,Southwest,can't dm you without you following me...,@SouthwestAir can't DM you without you following me...
569877431227686912,negative,1.0,Customer Service Issue,1.0,Delta,any effort to fix your points system? 11 days and a call to customer service and still no account update. chasing points is no fun,@JetBlue  any effort to fix your points system? 11 days and a call to customer service and still no account update. Chasing points is no fun
568466642193104897,negative,1.0,Lost Luggage,1.0,Southwest,report was filed but would like to support some active searching. feels pretty passive now. info on computer is precious.,@SouthwestAir Report was filed but would like to support some active searching.  Feels pretty passive now.  Info on computer is precious.
569381811278770176,negative,1.0,Customer Service Issue,1.0,Delta,i've spoken 2/emailed jb team and explained situation. didnt seem to matter to anyone other than me. i guess i just expected more.,@JetBlue I've spoken 2/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more.
570298770136674304,negative,1.0,Customer Service Issue,1.0,American,this doesn't address my issue. i am on hold for 30 min to speak with an agent.,@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.
567754056924672000,positive,1.0,,,US Airways,fabulous - thank you so much! looking forward to taking to the skies with you! :),@USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :)
569652313813430273,negative,0.669,Late Flight,0.669,American,trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for h2o and received about 2oz.,@AmericanAir Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz.
569606281998299137,negative,1.0,Lost Luggage,0.6436,US Airways,how hard is it to unload bags in order of arrival? 45 mins and counting for flight 699,@USAirways how hard is it to unload bags in order of arrival? 45 mins and counting for flight 699
569271529386745856,negative,1.0,Can't Tell,0.3466,Southwest,well i'm not sure what there is you can do. the bad experience had already been had,@SouthwestAir well I'm not sure what there is you can do.  The bad experience had already been had
569837273828732928,negative,1.0,Lost Luggage,0.34,United,no they did not want to deliver at my house. had to go to sombrons else house,@united no they did not want to deliver at my house. Had to go to sombrons else house
569561225488678913,neutral,1.0,,,US Airways,what's your pet policy?,@USAirways what's your pet policy?
568456310972424192,neutral,0.6808,,0.0,US Airways,flight was full. 1 open middle seat. did not want to sit there. what is your policy?,@USAirways flight was full.  1 open middle seat.  Did not want to sit there.  What is your policy?
567868544572063744,positive,1.0,,,United,give cyndi &amp; troy each a gold star.,@united Give Cyndi &amp; Troy each a gold star.
570244158591406080,neutral,1.0,,,American,hi guys.i have 2/25 rno-dfw tomorrow.plane coming from dfw with bad weather in am.should i consider fê-route as i have connect?,@AmericanAir Hi guys.I have 2/25 RNO-DFW tomorrow.Plane coming from DFW with bad weather in AM.should I consider Fê-route as I have connect?
570096856685871106,negative,0.7002,Can't Tell,0.7002,American,i look forward to hearing back and hope that my next trip will not be like this,@AmericanAir I look forward to hearing back and hope that my next trip will not be like this
569522879764807680,negative,1.0,Customer Service Issue,0.6713,Delta,"just had a horrible experience with check in agent at fort myers, i'll document and send details, off to boston","@JetBlue just had a horrible experience with check in agent at fort myers, I'll document and send details, off to Boston"
569889885651234816,negative,1.0,Customer Service Issue,1.0,Southwest,"password reset email is incredibly slow to arrive today. checked spam folder, too. web site says a few minutes, but 15? :|","@SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|"
569674356915347456,negative,1.0,Late Flight,1.0,Delta,being told jfk had a 5 hour delay this am which is reason for my delay now. it can't be that hard to notify with 12 hours notice,@JetBlue being told JFK had a 5 hour delay this AM which is reason for my delay now. It can't be that hard to notify with 12 hours notice
567822377473728513,negative,1.0,Late Flight,0.6655,United,"how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!","@united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!"
567819541939494913,negative,1.0,Customer Service Issue,1.0,Southwest,does anyone ever answer your phone? #poor,@SouthwestAir Does anyone ever answer your phone? #poor
569599713499963394,negative,1.0,Cancelled Flight,0.7185,United,"thanks for having no one to pilot my last two flights, and all but stranding me in houston tonight. airlines are the absolute worst","@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight.  Airlines are the absolute worst"
570265280674459648,negative,1.0,Can't Tell,0.6917,Southwest,due to an apparent water issue that checked out fine during the checks my husband and i already had to deal with our first,@SouthwestAir due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first
568787660266823680,negative,0.7128,Customer Service Issue,0.3723,Southwest,"after flying delta this week, gogo was so good. the tweet i sent you didn't even send until we landed - that's how bad it was","@SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was"
568747605653643264,negative,1.0,Late Flight,1.0,United,"i'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce","@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce"
568268831228964864,negative,0.6598,Customer Service Issue,0.3608,United,i have submitted my complaint. i need to be compensated. how long will this take?,@united I have submitted my complaint. I need to be compensated. How long will this take?
569938845111848961,neutral,0.6495,,0.0,Delta,please explain …….. “: our fleet's on fleek.,Please explain …….. “@JetBlue: Our fleet's on fleek. http://t.co/vOsIzh17sl”
568157857151102976,positive,1.0,,,Delta,best seat on a e190 to board early. ready. set. go!,@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!
569181501830656000,neutral,0.6408,,0.0,US Airways,how do you have only 1 flight into lexington this afternoon with the #1 playing a big game tonight? #dobetter,@USAirways how do you have only 1 flight into lexington this afternoon with the #1 @KentuckyMBB playing a big game tonight?  #DoBetter
569947514633191424,negative,0.6887,Cancelled Flight,0.3757,Delta,stop this “: our fleet's on fleek.,STOP THIS “@JetBlue: Our fleet's on fleek. http://t.co/Ac6zwmuOOn”
570023318251642883,negative,1.0,Customer Service Issue,1.0,US Airways,i lost an id on your plane and having trouble finding a contact for your lost and found in cleveland hopkins airport. please help,@USAirways I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help
569544819510345728,neutral,1.0,,,United,pls follow for dm,@united pls follow for DM
569947357787385859,neutral,0.6703,,,Delta,“: our fleet's on fleek. lmaoooo 😂😂😂😂,“@JetBlue: Our fleet's on fleek. http://t.co/uKM4e99Dz0” lmaoooo 😂😂😂😂
569971374820884481,negative,1.0,Lost Luggage,0.35,US Airways,offering to give up my bag which you usually have to force passengers to do. i am in a state of shock.,@USAirways OFFERING to give up my bag which you usually have to force passengers to do. I am in a state of shock.
570177593250582528,negative,1.0,Late Flight,1.0,United,flight delayed-no one remembered to turn the heat on flight 559 leaving ord-seriously???,@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???
569832733226110976,negative,1.0,Customer Service Issue,0.6283,American,"how about a reservation phone system that actually works? you know the 800 number is unreachable? callbacks are ""dead air"".","@AmericanAir how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are ""dead air""."
569863453696876544,neutral,1.0,,,United,what would it cost,@united what would it cost
569921747195076608,neutral,0.6694,,0.0,Southwest,when can we expect customer service in dallas to be available,@SouthwestAir when can we expect customer service in Dallas to be available
568621312622657536,positive,0.6484,,,Southwest,i would love to go to the atlanta show ♥️,@SouthwestAir I would love to go to the Atlanta show ♥️
569624009354170369,negative,1.0,Can't Tell,0.6443,US Airways,"his name is rett cavan, he has a gofundme page, and is going to take his last breath tonight. this airline only cares about money","@USAirways his name is Rett Cavan, he has a gofundme page, and is going to take his last breath tonight. This airline only cares about money"
569596089625661440,positive,1.0,,,United,great flight into pvd. smallest plane i have ever been on and smoothest landing ever!,@united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever!
568620103895367680,neutral,1.0,,,Delta,i'm so ready to see n598jb n n775jb on my island but on a weekend to capture it,@JetBlue I'm so ready to see N598JB n N775JB on my Island but on a weekend to capture it
570222660300378112,neutral,1.0,,,Southwest,"- ...was only less than 3500pts, but it helped. had partnerrewards incoming, but not fast enough to keep pts from expiring.","@SouthwestAir- ...was only less than 3500pts, but it helped. Had PartnerRewards incoming, but not fast enough to keep pts from expiring."
570023071698055168,negative,0.6774,Bad Flight,0.3441,United,landed in boston at 9 last night. the 15 hours of traveling was rough tho.,@united landed in Boston at 9 last night.  The 15 hours of traveling was rough tho.
567760872739975168,positive,0.6525,,0.0,Southwest,"thanks, got put on the am flight tomorrow. don't have much faith it'll get off the ground tomorrow though.","@SouthwestAir thanks, got put on the am flight tomorrow.  Don't have much faith it'll get off the ground tomorrow though."
568170119664443393,negative,1.0,Late Flight,1.0,US Airways,#usairways so my flight was late flight getting into charlotte so i miss my connector to phoenix thanks again last time i ever fly usair,@USAirways #USAirways So my flight was Late Flight getting into charlotte so i miss my connector to Phoenix thanks again last time I EVER FLY USAIR
568561924985782272,positive,1.0,,,US Airways,thank you finally got our bag. customer services reps were wonderful.,@USAirways thank you finally got our bag. Customer services reps were wonderful.
567770698111852544,negative,1.0,Late Flight,1.0,Delta,is there something going on with your alerts? flight's been delayed several times for my parents and i'm not receiving any alerts.,@JetBlue Is there something going on with your alerts? Flight's been delayed several times for my parents and i'm not receiving any alerts.
567915499868131328,positive,1.0,,,Delta,"great trip today! thanks to the crew flying us home, they were fantastic!","@JetBlue great trip today!  Thanks to the crew flying us home, they were fantastic! http://t.co/sk6W9XQaQB"
569850259507154944,negative,1.0,Customer Service Issue,1.0,American,"understood. integration takes time, but no excuse for poor customer service","@AmericanAir Understood. Integration takes time, but no excuse for poor customer service"
568216861550239744,neutral,0.6317,,0.0,Delta,works with google #chrome but not internet explorer.,@JetBlue works with Google #chrome but not Internet Explorer.
568805448696115200,negative,0.6559,Cancelled Flight,0.3333,United,"got rebooked on aa. one question though, do you automatically refund the check baggage fees for flight that was cancelled flightled?","@united Got rebooked on AA.  One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?"
568091794304401409,positive,1.0,,,Southwest,"love your tv ad with the girl dancing. makes me laugh every time, and now i want to take a trip! :-)","@SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)"
568422817601097728,neutral,1.0,,,United,this is the year for van gogh fans to visit europe,"@united THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE
http://t.co/e1EOfthgAJ"
569839889564307458,negative,1.0,Late Flight,1.0,United,three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...,@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...
568828064152424448,negative,1.0,Late Flight,1.0,United,"boarded 6373 on time, deplaned, and now 100 minutes delay. no transparency during. can't wait to give up my gold status for aa.","@united boarded 6373 on time, deplaned, and now 100 minutes delay. No transparency during. Can't wait to give up my gold status for AA."
567997512310767616,neutral,1.0,,,US Airways,"hi! could you protect me on us 445 just in case? still on ground with no checked luggage, but still a chance i can make original","@USAirways hi!  Could you protect me on US 445 just in case? Still on ground with no checked luggage, but still a chance I can make original"
570075101326024704,negative,1.0,Can't Tell,0.6942,American,"to add insult to injury, i have to go pick it up myself. real class act! i'll stick the delta from now on.","@AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on."
567855926486667265,negative,1.0,Bad Flight,0.6826,United,"i'm on one of your 757-300 between jfk and lax.when r u upgrading planes?plane has no screens,lousy seats and that's in unitedfirst.","@united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst."
570241050079420417,neutral,1.0,,,American,"not here yet, but i plan on it. if you could have them fly low and slow right in front of me, that would be great. ;-)","@AmericanAir Not here yet, but I plan on it. If you could have them fly low and slow right in front of me, that would be great. ;-)"
569987622484848640,neutral,0.6858,,,Virgin America,"all are great , but i have to go with #carrieunderwood 😍👌","@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood 😍👌"
569642899828133888,negative,0.6633,Flight Booking Problems,0.3634,United,but we are on all nippon now (booked by united to replace the one we missed).,@united but we are on All Nippon now (booked by United to replace the one we missed).
569583698640818176,negative,1.0,Customer Service Issue,0.6767,US Airways,the link doesn't work..,@USAirways the link doesn't work..
569863836615864320,negative,1.0,Flight Attendant Complaints,0.6517,United,"yes, but it's not looking. the ticket agent at out terminal dismissed us and we missed a chance at a miami flight then to dr","@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR"
569844919617101824,neutral,1.0,,,US Airways,"do your flight schedules to - from quintana roo, mexico reflect their newly adopted time zone change to est?","@USAirways Do your flight schedules to - from Quintana Roo, Mexico reflect their newly adopted time zone change to EST?"
570290730796777473,negative,0.6721,Late Flight,0.6721,US Airways,standby so far for two of us. with snow storm hitting iowa tomorrow we could be stuck here for two days.,@USAirways standby so far for two of us. With snow storm hitting Iowa tomorrow we could be stuck here for two days.
568631243228762112,negative,1.0,Bad Flight,0.6667,Delta,#669 stewardesses can't work w/o a galley light! back to nyc to change a light. #fromthefrontseat #jetblueblues,@JetBlue #669 stewardesses can't work w/o a galley light! Back to NYC to change a light. #fromthefrontseat #jetblueBlues @anku @yaffasolin
569571731649667072,negative,0.6617,Bad Flight,0.6617,Delta,our flight out no tv. now our flight back not seated together. b6 620. maybe our fault still no fun.,@JetBlue our flight out no Tv. Now our flight back not seated together. B6 620. Maybe our fault still no fun.
569896616322334720,negative,1.0,Customer Service Issue,1.0,US Airways,"is struggling. had me on hold for 25 minutes, kicked me back to the start, then said they couldnt handle the amount of calls","@USAirways is struggling. had me on hold for 25 minutes, kicked me back to the start, then said they couldnt handle the amount of calls"
569005870463344640,negative,1.0,Flight Attendant Complaints,1.0,United,no i did not make connection. your stellar employee vicky thomas refused to board me even though 23 empty seats on plane,@united no I did not make connection.  Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane
569600985007558656,positive,0.6868,,,American,i hope you like the photo :),@AmericanAir I hope you like the photo :) http://t.co/p7fSLuxEGW
568914888728449025,negative,0.6703,Late Flight,0.6703,Delta,"flight1407, it's been a long day! arrived from london at 11 this morning","@JetBlue flight1407, it's been a long day! Arrived from London at 11 this morning"
569959406927945728,neutral,1.0,,,Delta,need to get my 3-yr-old to nassau (from sea) to meet her great-granny she was named after - who just turned 103. #flyingitforward,@JetBlue Need to get my 3-yr-old to Nassau (from SEA) to meet her great-granny she was named after - who just turned 103. #FlyingitForward
569312688272052224,positive,0.6526,,,Southwest,just sent another 4 drink coupons....i think i have over 30 coupons now. free drinks anyone?,@SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?
569924965446725632,positive,1.0,,,Southwest,nice touch on the passbook integration!,@SouthwestAir nice touch on the passbook integration!
569571448412438528,positive,1.0,,,Southwest,way to go flying out of denver today! must be the only airline not cancelled flighting/delaying flights! #flyswa #denverairport,@SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport
568457802059902976,neutral,1.0,,,Southwest,are there any flights from msp to hrl in march? i'm looking at 3/19-3/23,@SouthwestAir are there any flights from MSP to HRL in March? I'm looking at 3/19-3/23
568561033641480192,positive,1.0,,,Delta,excellent. you guys are the best,@JetBlue excellent. you guys are the best
570181406787301378,negative,1.0,Customer Service Issue,0.3647,American,"i shared my experience several times (aa ref#1-2990176298), but aa's response is senseless, weather was not the cause!!!","@AmericanAir I shared my experience several times (AA Ref#1-2990176298), but AA's response is senseless, weather was not the cause!!!"
570228904469725184,positive,1.0,,,Southwest,has the smoooothest flight attendants. #southwestsmoothie,@SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI
567787240399851520,negative,0.6667,Customer Service Issue,0.3542,United,. what link? those are all the email offers u sent me in a year to buy/transfer miles.the last 1 just expired,.@united what link? Those are all the email offers u sent me in a year to buy/transfer miles.The last 1 just expired http://t.co/ZZPs5ywVE2
570212129313316864,neutral,1.0,,,Delta,i believe that the website said i could receive credit for upcoming flights since i cancelled flighted my last one. is this true?,@JetBlue I believe that the website said I could receive credit for upcoming flights since I Cancelled Flighted my last one. Is this true?
569274123525844994,negative,1.0,longlines,1.0,Delta,how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait,@JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait
567750645462360064,negative,0.6735,Cancelled Flight,0.3571,Southwest,flt 648 from buf to mco. conf#fgkxv5. please also look into reimburse for car 587701925count that i had to cancelled flight,@SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight
568483773467262976,positive,0.664,,0.0,Southwest,"thanks for your attention, i've been flying southwest for 3 years and haven't had this issue in the past.","@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past."
569915992303730689,negative,1.0,Customer Service Issue,1.0,United,been on the phone for over an hour with customer service and they can't figure it out! awesome service... not!,@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!
567775613348376577,neutral,0.6523,,,Southwest,"haha...yeah i did, just making a joke","@SouthwestAir haha...yeah i did, just making a joke"
570104913390206976,negative,1.0,Lost Luggage,1.0,United,"yes, but still now answers. many have not had their luggage for 3 days! unacceptable!!","@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!"
569516566380875778,negative,1.0,Damaged Luggage,1.0,United,i would like your baggage damage number as well! another great thing from your 'trained' staff! whats the number please.. claim time,@united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time
569280553574277120,neutral,1.0,,,US Airways,..off to vegas,@USAirways @AmericanAir  ..off to vegas http://t.co/AygAOeB6Uu
568209287517835265,positive,0.6661,,,Delta,"it really is nice, though. the snack fridge…that you can just get up and take stuff out, like a dorm common room, is genius.","It really is nice, though. The snack fridge…that you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue"
569241970662645762,negative,1.0,Can't Tell,1.0,US Airways,you guys straight up suck ass,@USAirways you guys straight up suck ass
569790297875599361,negative,1.0,Lost Luggage,1.0,American,been calling 2 different offices already and still no sign of my baggage. first time on american air.. (6),@AmericanAir been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6)
570181464773562368,negative,1.0,Customer Service Issue,0.6789,US Airways,changing my flights with no explanations and still don't have a confirmation. so disappointed in the service,@USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service
567732372997963777,neutral,1.0,,,US Airways,flight #3900 fro orf to phl.,@USAirways flight #3900 fro ORF to PHL.
569958485913243648,negative,1.0,Late Flight,0.6575,American,"been @ airport 8hrs been told nothing by anyone until now your rep has said ""we are waiting for the mechanics to finish lunch""!","@AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said ""we are waiting for the mechanics to finish lunch""!"
567764660683857920,negative,1.0,Bad Flight,0.6383,Southwest,your onboard wifi is so bad it's taking me 20 minutes to send this tweet. working is off the table. #disappointed,@SouthwestAir Your onboard wifi is so bad it's taking me 20 minutes to send this tweet.  Working is off the table. #disappointed
569604466757865472,negative,1.0,Cancelled Flight,0.5057,American,i have no transportation to and going to some other city and getting to ny sometime on wed?! i'm sorry that's not gonna cut,@AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut
569621349095702528,negative,1.0,Lost Luggage,1.0,United,"... i want my bag off flight 1142, what do i do now?","@united ... I want my bag off flight 1142, what do I do now?"
569668310637404163,negative,1.0,Customer Service Issue,1.0,US Airways,over two hours on hold to talk to an agent..then it disconnects me. been trying for two days! wtf! hire some csrs u make $ now,@USAirways over two hours on hold to talk to an agent..then it disconnects me.  been trying for two days! Wtf! Hire some CSRs u make $ now
568522744356212738,neutral,1.0,,,US Airways,"just heard #monterey airport was closed due to thick fog, any updates","@USAirways just heard #Monterey airport was closed due to thick fog, any updates"
568032524749942784,negative,1.0,Customer Service Issue,0.6725,US Airways,grades for this trip: flight timeliness: 👎✈️ cancelled flightations: 👎😬 customer service: 👎😡 flight attendants: 😊👏,"@USAirways grades for this trip:

Flight timeliness: 👎✈️
Cancelled Flightations: 👎😬
Customer Service: 👎😡
Flight attendants: 😊👏"
568731988082999296,negative,1.0,Can't Tell,1.0,United,"oh united, how much i despise thee!","@united  oh united, how much I despise thee!"
569989330057342977,neutral,1.0,,,American,originating at sfo and going to lax.,@AmericanAir originating at SFO and going to LAX.
570177697814425600,negative,0.6868,Lost Luggage,0.3807,American,"yes it is in dulles and i need it delivered to the embassy suites in herndon, va. i'm still in chicago from the fiasco in lax","@AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX"
569972250385862656,negative,1.0,Lost Luggage,0.6723,US Airways,only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags,@USAirways only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags
570004519679074304,positive,0.7066,,,American,no kidding! gonna take some beating on the apron... and there are some good lookin' planes out there!,@AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there!
569587048811761664,negative,1.0,Can't Tell,0.3516,Delta,now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs,@JetBlue now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs
569672055471210496,neutral,1.0,,,Southwest,yes please.my son lives in nj.,@SouthwestAir yes please.my son lives in NJ.
569866847690100736,negative,1.0,Customer Service Issue,1.0,Southwest,customer service is rude and bothered by our calls. has no idea what is going on and sighed heavily on the phone. unbelievable,@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable
569366184904122369,negative,1.0,Customer Service Issue,1.0,United,i'm still trying to get things worked out and you have yet to respond back.,@united I'm still trying to get things worked out and you have yet to respond back.
570082819025838080,neutral,1.0,,,American,on our way now,@AmericanAir on our way now
570227917877354497,positive,1.0,,,American,"although you have no control of the weather, you came through with a great customer service","@AmericanAir although you have no control of the weather, you came through with a great customer service"
570116487278501888,negative,1.0,Cancelled Flight,1.0,American,"you guys cancelled flightled my flight for today and booked me for tomorrow, so unfortunately i have rebooked. thanks","@AmericanAir you guys Cancelled Flightled my flight for today and booked me for tomorrow, so unfortunately i have rebooked. Thanks"
569570013964689410,negative,1.0,Late Flight,1.0,United,"delayed because of salt on the floor from previous passengers? the 180 of just just want to fly, don't care about our shoes. ua649","@united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649"
568800389903962112,negative,1.0,Cancelled Flight,0.3467,United,haha and you have to clean a plane that was held overnight in a hangar. sounds lovely. also don't lie on screensand say it's weather,@united haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather
569986326168268800,neutral,0.6873,,0.0,American,flight get me out of chicago.,@AmericanAir Flight Get Me Out Of Chicago.
569950112631296002,positive,0.6759999999999999,,,Southwest,i'll stick with flying for free any where that southwest goes; my son works for this wonderful company and moms fly free.,@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.
567783113309585409,negative,0.6883,Customer Service Issue,0.3616,Southwest,having some trouble checking in. can you please add me so i can dm you,@SouthwestAir Having some trouble checking in. Can you please add me so I can DM you
569311644934807552,negative,0.6939,Customer Service Issue,0.3776,Southwest,how many trees have to die before you stop trying to sell us a credit card? #optout,@SouthwestAir How many trees have to die before you stop trying to sell us a credit  card? #OptOut http://t.co/CXrZhcdTVz
569827602589835265,negative,1.0,Cancelled Flight,0.6315,American,can you please help? you've now rebooked me incorrectly after flight was cancelled flightled. please fix my flt to tuesday!!,@AmericanAir can you please help? you've now rebooked me incorrectly after flight was Cancelled Flightled. please fix my flt to Tuesday!!
568625258351063040,negative,1.0,Customer Service Issue,1.0,Delta,we never received that $15 credit for inoperable tv's on our sfo &gt; jfk flight 2 weeks ago. never got an email...,@jetblue we never received that $15 credit for inoperable tv's on our SFO &gt; JFK flight 2 weeks ago. never got an email...
569996479416438784,negative,0.6406,Can't Tell,0.6406,American,why can't have the capability to spread salt on a runway?!,@AmericanAir why can't @dfwairport have the capability to spread salt on a runway?!
569596778426855426,positive,0.6852,,0.0,Southwest,- just got it back about 20 mins ago. went about 18 hrs w/o it but i appreciate the support. $50 voucher + $50 for essentials.,@SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w/o it but I appreciate the support. $50 voucher + $50 for essentials.
570175858469515264,negative,1.0,Lost Luggage,1.0,American,"when you strand someone in a city without luggage you would think aa would want to earn your business, but guess not?","@AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?"
568006084360863745,negative,1.0,Customer Service Issue,0.6691,US Airways,i've been on hold for one hour and four minutes for your reservations line. how can you possibly do business this way?,@USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way?
567811407309185024,neutral,1.0,,,Southwest,on flight 771 tomorrow (wed 2/18) den-bna. will we be delayed or cancelled flightled?,@SouthwestAir On flight 771 tomorrow (Wed 2/18) DEN-BNA. Will we be delayed or Cancelled Flightled?
569116333998256129,negative,1.0,Bad Flight,0.6774,US Airways,you call this a window seat? #airbus321seat14fproblems,@USAirways you call this a window seat? #airbus321seat14Fproblems http://t.co/ZKOE6clGiU
569101653573570560,positive,1.0,,,United,is #elp friendly. #flyerfriendly #united #emb145 #elpaso,@united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http://t.co/9mEOzBO4xl
568782732358258689,negative,1.0,Late Flight,1.0,US Airways,what is the damn delay????,@USAirways what is the damn delay????
567729246198837248,neutral,0.6702,,,United,filled in the form you sent the link to on 29.1.15 and then either 9 or 10.2.15,@united Filled in the form you sent the link to on 29.1.15 and then either 9 or 10.2.15
568341364951388160,negative,1.0,Customer Service Issue,1.0,US Airways,this has been the worst trip with little to no customer service,@USAirways this has been the worst trip with little to no customer service
568898165635575808,positive,1.0,,,Southwest,please acknowledge attendant jeff wernicke. beat in class and service on sw,@SouthwestAir please acknowledge Attendant Jeff Wernicke. Beat in class and service on SW
570270728051765248,negative,1.0,Flight Attendant Complaints,0.6593,United,"v upset with your disability ""services"". when i told one of your employees i was carrying medical equipment she was very rude.","@united v upset with your disability  ""services"". When I told one of your employees I was carrying medical equipment she was very rude."
569342393943773184,neutral,0.6627,,,Delta,when will you release flights for february 2016?,@JetBlue when will you release flights for February 2016?
569876837087580161,positive,1.0,,,American,thanks hoping that by wed i can get back to dfw,@AmericanAir  thanks hoping that by wed I can get back to DFW
570200756827000832,negative,1.0,Can't Tell,0.3547,United,i'm seeking to go 2 client. b/c u cant get me there i need refund. i filled out form not confident it works if past is an indication,@united I'm seeking to go 2 client. B/c u cant get me there I need refund. I filled out form not confident it works if past is an indication
569643921543958530,neutral,1.0,,,American,what name and department does it come under? thanks,@AmericanAir what name and department does it come under? Thanks
569921142971969537,negative,1.0,Late Flight,1.0,American,#last #flight #ever on #aa. you botched this weather delay to the point of absurdity. i'd pay more to fly,@AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta
570234650448125952,negative,1.0,Customer Service Issue,1.0,United,". it will be because i'm moving to because of talk, no service",".@united it will be because I'm moving to @AmericanAir because of @united talk, no service"
568430198254747649,negative,0.6366,Late Flight,0.3237,Southwest,birthday is the 24th and he's not seeing imagine dragons at #destinationdragons ?,@SouthwestAir @thirty_lives birthday is the 24th and he's not seeing Imagine Dragons at #DestinationDragons ?
569560386548006912,neutral,0.6745,,,US Airways,come scoop,@USAirways come scoop
569893516609847297,negative,1.0,Late Flight,0.3667,American,"as of now, will do my best to never fly w/ #americanairlines ever again. y'all have made this a day to remember.","@AmericanAir as of now, will do my best to never fly w/ #AmericanAirlines ever again. Y'all have made this a day to remember."
569993393767460864,neutral,1.0,,,US Airways,but question : if the downgrade include losing first class do you get money back ?,@USAirways but question :  if the downgrade include losing first class do you get money back ? http://t.co/LfT7QD23Sy
568806118660673536,negative,1.0,Can't Tell,0.3404,United,"yea, a refund. your airline ruined our trip.","@united yea, a refund. Your airline ruined our trip."
569610893052518400,negative,1.0,Customer Service Issue,0.7055,US Airways,spoke with your reps in nh and pa. very poor communications. bags still sitting in philly. train your staff,@USAirways spoke with your reps in NH and PA. Very poor communications. Bags still sitting in Philly. TRAIN YOUR STAFF
568423284401836032,negative,1.0,Customer Service Issue,1.0,Delta,she hung up before i can get name. she took no accountability for keeping me on hold +20min. next rep was not able to track name,@JetBlue she hung up before I can get name. She took no accountability for keeping me on hold +20min. Next rep was not able to track name
569304208534597632,neutral,0.6863,,,Virgin America,“:you've met your match.got status on another airline? upgrade : ? 🙉,“@VirginAmerica:You've met your match.Got status on another airline? Upgrade : http://t.co/H952rDKTqy” @asarco_ES_ar ? 🙉
569657763069952001,neutral,0.6395,,0.0,American,are you expecting flights out of dfw to be cancelled flightled tomorrow am and afternoon?,@AmericanAir are you expecting flights out of DFW to be Cancelled Flightled tomorrow AM and afternoon?
567794202730577920,negative,1.0,Cancelled Flight,1.0,US Airways,can i get free wifi since the flight 1808 was cancelled flightled?,@USAirways can I get free wifi since the flight 1808 was Cancelled Flightled?
568160511264571392,negative,0.6848,Customer Service Issue,0.3478,Southwest,"pls help me get this resolved &amp; reimbursement made. gracias, rico; pls send me private msg with phone number or email address","@SouthwestAir pls help me get this resolved &amp; reimbursement made.  gracias, rico; pls send me private msg with phone number or email address"
570195373018505216,negative,1.0,Can't Tell,0.6689,Delta,why do this to me sending n598jb to uvf today and its a weekday why not a weekend :'(,@JetBlue why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'(
568804416662454272,negative,1.0,Late Flight,0.3541,Delta,mechanical failure isn't boston' fault.,@JetBlue mechanical failure isn't Boston' fault.
569355332113309696,negative,1.0,Cancelled Flight,0.6596,Southwest,"was on hold for 2 hours before you disconnected me after my flight was cancelled flightled. swell company, you.","@SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you."
570272465299083264,negative,1.0,Lost Luggage,1.0,US Airways,sadly that didn't help me at my meeting at work today seeing as my presentation was in there! major strike against me!!!,@USAirways sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!!
567857135066963968,negative,1.0,Can't Tell,0.3417,Delta,"well, your new baggage fees, fare structures and reduced legroom has turned you into every other hated carrier in the us. congrats","@JetBlue well, your new baggage fees, fare structures and reduced legroom has turned you into every other hated carrier in the US. Congrats"
567843415716732928,negative,1.0,Customer Service Issue,1.0,US Airways,i was told there is no record of my refund. can someone please help me. this has been a long day,@USAirways I was told there is no record of my refund.  Can someone please help me. This has been a long day
569210743133831168,negative,1.0,Lost Luggage,1.0,US Airways,#sos where is my bag ?,@USAirways #SOS WHERE IS MY BAG ?
568570905690898432,negative,1.0,longlines,0.6632,United,40+ minutes waiting at the gate for the broken jetway. different gate maybe?,@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe?
567773176031145984,negative,1.0,Can't Tell,0.7184,Delta,i'll give u a chance but i don't think i'll fall for it #backtodelta,@JetBlue I'll give u a chance but I don't think I'll fall for it #backtodelta
570032636657311744,neutral,0.7219,,0.0,American,the status on my itinerary says on request in red. what's that mean?,@AmericanAir the status on my itinerary says on request in red. What's that mean?
569949415458213888,neutral,0.6409,,0.0,American,is my friends flight 386 from jax to dfw cancelled flighted?,@AmericanAir Is my friends flight 386 from JAX to DFW Cancelled Flighted?
567803109687443456,neutral,0.6563,,,Delta,"don't worry, i'm gonna share with my row! 😁","@JetBlue don't worry, I'm gonna share with my row! 😁"
569589028590391298,negative,0.6842,Late Flight,0.6842,US Airways,i will be on this plane while on the ground longer than i will be in the air. us5235,@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235
570001825358860289,negative,1.0,Late Flight,1.0,Delta,"gotcha... but ""lessening the delay"" ... that part's not happening, right?","@JetBlue Gotcha... but ""lessening the delay"" ... that part's not happening, right?"
568845539405656064,positive,1.0,,,United,thanks for prompt response. another hour to enjoy vacation! perhaps a bug in the app as it still shows 2:55.,@united thanks for prompt response.  Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.
568803218488033282,negative,1.0,Customer Service Issue,1.0,United,is a money sucking airline with terrible terrible customer service,@united is a money sucking airline with terrible terrible customer service
569989082719358976,negative,1.0,Lost Luggage,1.0,Southwest,u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/,@SouthwestAir u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/
567726594698264576,negative,1.0,Late Flight,1.0,US Airways,well its 11:45am and just got an email that my 11am flight is delayed-thats not right,@USAirways  well its 11:45am and just got an email that my 11am flight is delayed-thats not right
569981026598043648,neutral,1.0,,,US Airways,direct flights to sfo leaving from same airport with and - can you please put me on one of those?,@USAirways direct flights to SFO leaving from same airport with @VirginAmerica and @united - can you please put me on one of those?
569938945871626240,negative,1.0,Lost Luggage,1.0,US Airways,hi. you lost my father's wheelchair. every time we call we just get voicemail. my dad needs it to go home. please dm me.,@usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me.
570195827341312000,negative,1.0,Cancelled Flight,1.0,Southwest,"up at 4am and arrive to find it already cancelled flighted. no options so miss my meeting. you might ""know"" but don't show it.","@SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might ""know"" but don't show it."
568559680894550016,positive,1.0,,,United,"i'll stick with my united flight. thanks, though. effort is much appreciated.","@united I'll stick with my United flight. Thanks, though. Effort is much appreciated."
569222729125253121,neutral,0.6766,,,Southwest,fortunately didn't have to. the flight took off on time.,@SouthwestAir fortunately didn't have to. The flight took off on time.
569539000312188928,negative,1.0,Late Flight,0.6806,United,who authors this fiction? i just heard on radio we don't even have a jetway secured yet #ua5037 #cmh,@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF
569939057247023104,neutral,0.6667,,0.0,Delta,😕 rt : our fleet's on fleek.,😕 RT @JetBlue: Our fleet's on fleek. http://t.co/4KH92mKoTZ
570007995813273600,positive,0.6783,,,Delta,stop. please. rt : our fleet's on fleek.,Stop. Please. RT @JetBlue: Our fleet's on fleek. http://t.co/EUl6sDURbU
569977857755234304,negative,0.7053,Can't Tell,0.7053,Southwest,"sent. looking for that functionality in your app, though. should be a one click action.","@SouthwestAir sent. looking for that functionality in your app, though. should be a one click action."
569602563261276160,negative,1.0,Customer Service Issue,0.6589,American,"no, american. this is simple. how about you call her back with the info for her new flight. basic customer service","@AmericanAir @russelneiss No, American. This is simple. How about YOU call HER back with the info for her new flight. Basic customer service"
569373511455776768,neutral,1.0,,,Delta,follow me pls?,@JetBlue Follow me pls?
569817130801221632,negative,1.0,Late Flight,1.0,American,just want to thank you guys for the 27 hour delay for flight aa106 from jfk due to staff shortage and not weather✈️,@AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather✈️
569638441803075585,neutral,1.0,,,American,can i dm you info?,@AmericanAir can I DM you info?
569506361266085888,negative,1.0,Customer Service Issue,1.0,US Airways,"my brother missed his flight traveling home for a funeral and can't get through to the call center, can you help?","@USAirways my brother @BRizzyberg27 missed his flight traveling home for a funeral and can't get through to the call center, can you help?"
569983826245496832,negative,1.0,Can't Tell,1.0,United,is the worst airline in the world.,@united is the worst airline in the world.
569363354428567552,negative,1.0,Flight Booking Problems,0.6306,United,had a different fiasco on my outward trip and was rebooked on to qantas lax-syd. no ff miles show up in my account for that :(,@united had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :(
568815514702770176,neutral,1.0,,,United,please arrange someone at the arriving gate of flight 5957 to chicago for either a refund or first class upgrade,@united please arrange someone at the arriving gate of flight 5957 to Chicago for either a refund or first class upgrade
567735667879575552,negative,1.0,Cancelled Flight,1.0,Southwest,flying to lga in the dead of winter? #jvstatus ewr &amp; jfk is always the intelligent option.,@SouthwestAir @challemann flying to LGA in the dead of winter? #jvstatus EWR &amp; JFK is always the intelligent option.
568818335200223232,positive,0.6746,,0.0,United,can't wait!!! 787!!!,@united can't wait!!! 787!!! @tpallini http://t.co/oDlall5eDH
568203174198284288,neutral,1.0,,,Virgin America,announced new route to austin w/fares from $39/way.,"@VirginAmerica announced New Route to Austin w/fares from $39/way. 
http://t.co/gA8pbamu0C"
569962873209937920,positive,0.6729,,,United,ok. i just submitted. thanks for the opportunity to give feedback.,@united ok. I just submitted. Thanks for the opportunity to give feedback.
568223025805422592,negative,1.0,Can't Tell,1.0,Southwest,"yes - with extra $77. i wonder what are you going yo loose, if there is room.","@SouthwestAir Yes - with extra $77. I wonder what are you going yo loose, if there is room."
569175138349887488,positive,0.6436,,,United,"oh, the wi-fi router is on top of the fuselage! ;)","@united oh, the Wi-Fi router is on top of the fuselage! ;)"
569853646411661314,negative,1.0,Late Flight,1.0,United,". you may ""dislike delays"" but i paid you .we had an agreement that i paid you and you got me to my destination at a certain time.",".@united You may ""dislike delays"" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time."
568486660410908674,neutral,0.6778,,0.0,Delta,"my credit card company accidentally marked my jet blue tickets as fraud, then corrected their mistake and reposted the money.","@JetBlue my credit card company accidentally marked my jet blue tickets as fraud, then corrected their mistake and reposted the money."
570010976608780288,negative,1.0,Lost Luggage,0.6667,United,that's not the issue. the fact that no one even called (despite promises) to confirm the bag's location is.,@united That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is.
567823459276877824,negative,1.0,Customer Service Issue,1.0,Southwest,why are yall trying to fly me to chicago when i don't live there?! send me home now!!!! bullshit ass customer service,@SouthwestAir why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service
569105159764242433,negative,1.0,Late Flight,1.0,United,never fails to have delayed flights 😡,@united never fails to have delayed flights 😡
568859503472422912,negative,0.642,Flight Attendant Complaints,0.642,United,usually an issue with express our of sfo. positive note: mainline p.s. was enjoyable.,@united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable.
569346317706768385,neutral,1.0,,,Delta,can you please help to save my daughters life for details go here,Can You please help to save my daughters life @JetBlue for details Go here @Help_Lindsey
568856823048089600,neutral,1.0,,,Southwest,i have a question re: your atl companion pass offer. i know i need 3 revenue flight roundtrips. what's a revenue flight? thnx,@SouthwestAir I have a question re: your ATL companion pass offer. I know I need 3 revenue flight roundtrips. What's a revenue flight? thnx
568169379613032448,negative,0.6374,Customer Service Issue,0.3297,Southwest,"are bicycles that the 62"", 50lbs criteria free or bikes are automatically $75/each way? the faq page isn't very clear to me.","@SouthwestAir are bicycles that the 62"", 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me."
568931575980814336,negative,1.0,Late Flight,1.0,Delta,i don't have enough hands to count the number of times something like this has delayed my flight with you guys. very disappointed.,@JetBlue I don't have enough hands to count the number of times something like this has delayed my flight with you guys. Very disappointed.
568215917894737920,neutral,0.6679,,0.0,US Airways,"is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change","@USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change"
568748242109927424,positive,1.0,,,US Airways,i am so going to miss us airways. you always provided great service and never let me down.,@USAirways @AmericanAir I am so going to miss US Airways.  You always provided great service and NEVER LET ME DOWN.
570222239603273729,negative,0.6894,Can't Tell,0.3611,American,don't merge with an airline that ain't ready for prime time and book your elite flyers on it! #nothappy #needcoffee,@AmericanAir don't merge with an airline that ain't ready for prime time and book your elite flyers on it! #NotHappy @USAirways #NeedCoffee
568563462995099649,negative,0.6702,Late Flight,0.6702,United,an update on flight 5979 would be great!,@united an update on flight 5979 would be great!
569947367203450880,neutral,1.0,,,Delta,why bro,@JetBlue why bro
570300616901320704,positive,0.6745,,0.0,Virgin America,"yes, nearly every time i fly vx this “ear worm” won’t go away :)","@VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :)"
569956564993310720,positive,1.0,,,Southwest,just got a call apologizing personally for the long waits last week trying to rebook flights. class act. i appreciate that!,@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!
570217606025748480,negative,1.0,Customer Service Issue,0.6599,United,not able to dm you my confirmation number,@united not able to DM you my confirmation number
569577005278064640,neutral,0.6529,,,Delta,of course i am!!✈️,@JetBlue of course I am!!✈️
570274302118858752,negative,1.0,Can't Tell,0.6614,US Airways,- first impressions are hard to reverse. a horrible first experience with you. will never fly with you again!!!,@USAirways - First impressions are hard to reverse.  A horrible first experience with you.  Will never fly with you again!!!
568162290890964992,positive,1.0,,,Southwest,is there a way to know who checked my bag on the curb? she was awesome!!! and want to be sure she gets a high five!,@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!
567857221159297024,negative,0.6421,Late Flight,0.6421,US Airways,flt 470 tampa to clt is very late flight gonna miss conn to bos what can you do?,@USAirways flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do?
568883664219537408,neutral,1.0,,,United,this is for a check-in luggage. employee told me not to include wheels in the dimensions.,@united this is for a check-in luggage. Employee told me not to include wheels in the dimensions.
569860904814301184,neutral,0.6949,,,United,adopting 2 yr old child from ethiopia. flying from add to grr on 2/28. need to add child to reservation and get costs. help! thx,@United Adopting 2 yr old child from Ethiopia. Flying from ADD to GRR on 2/28.  Need to add child to reservation and get costs.  Help!  Thx
567861975419457537,positive,1.0,,,United,and they were traveling as guests of a mileage plus member using that members miles. great customer service.,@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.
567785042891567104,negative,1.0,Flight Booking Problems,1.0,Southwest,"4/9/14, i need to fly from gsp to dsm, but claims there's no sched. avail. i can book separately, but why not together?","@SouthwestAir 4/9/14, I need to fly from GSP to DSM, but claims there's no sched. avail.  I can book separately, but why not together?"
568630308284850176,neutral,1.0,,,Delta,"#flyingitforward pereira, colombia to help the kids from cartago streets and deliver a lot of clothes that i have picked to donate.","@JetBlue #flyingitforward Pereira, Colombia to help the kids from Cartago streets and deliver a lot of clothes that I have picked to donate."
568054330550587392,negative,1.0,Flight Attendant Complaints,0.34,Southwest,i am completely displeased with the service i received on yesterday flying from lga to atl.,@SouthwestAir I am completely displeased with the service I received on yesterday flying from LGA to ATL.
569903253183455233,negative,1.0,Lost Luggage,1.0,Southwest,yes we did file a report and were treated rather rudely at midway baggage claim. now we wait 2 days to get our luggage.,@SouthwestAir yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage.
569717327966691330,neutral,0.6736,,0.0,United,with the exception of everything you've asked for. heh,@united @reccewife with the exception of everything you've asked for. Heh
569934458364813313,neutral,1.0,,,American,followback,@AmericanAir followback
569211675108179968,negative,0.6455,Flight Booking Problems,0.3497,Virgin America,site down? #help,@VirginAmerica Site down? #help
569491346647445505,neutral,0.6804,,0.0,United,sister &amp; bil stuck in detroit desperately need to be in florida flying w/ is there anything you can do?,@united sister &amp; BIL stuck in Detroit desperately need to be in Florida flying w/ @USAirways is there anything you can do?
569989322641936385,neutral,1.0,,,US Airways,can you help chairman? i am on flight 686 phx connect 599 sjc will miss connection can you reroute please.,@USAirways can you help chairman? I am on flight 686 PHX connect 599 SJC will miss connection can you reroute please.
570068466717237249,negative,0.6648,Bad Flight,0.345,American,best planes in the business. not? aa5411 today.,@AmericanAir Best planes in the business. NOT? AA5411 today. http://t.co/I7Vdi9WqSF
568161493981794304,neutral,1.0,,,Delta,any chance you will by this summer?,@JetBlue any chance you will by this summer?
569715248720007169,negative,1.0,Late Flight,1.0,Southwest,is this a joke? my return flight is delayed too! 3 in a row! new record from you guys 💔😪,@SouthwestAir is this a joke? My return flight is delayed too! 3 in a row! New record from you guys 💔😪
568888623787089920,negative,1.0,Customer Service Issue,1.0,Southwest,no one i call knows anything about it so i'm just wondering how to get any? #destinationdragons,@SouthwestAir no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons
568611482780508161,negative,1.0,Late Flight,1.0,Southwest,i love ya but your bringin me down. an hour late flight leaving and now we've been sitting in the runway for 20 min 😥 #fail,@SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min 😥 #fail
567766130907832322,negative,1.0,Can't Tell,0.6632,Southwest,good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well,@SouthwestAir good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well
570073473952968705,negative,1.0,Lost Luggage,1.0,US Airways,my frustrations are the result of multiple experiences late flightly. currently lost luggage. i want to talk to a real person.,@USAirways my frustrations are the result of multiple experiences Late Flightly. Currently lost luggage. I want to talk to a real person.
568789020890812416,neutral,1.0,,,US Airways,call gate d9 in clt and get me on this flight,@USAirways call Gate D9 in CLT and get me on this flight
568249132323770368,negative,1.0,Lost Luggage,1.0,United,this is despicable i spoke to many diff people &amp; everyone is telling me something different i have a claim no. i need my bag now,@united this is despicable I spoke to  many diff people &amp; everyone is telling me something different I have a claim no. I need my bag now
568623603496792064,negative,0.6776,Late Flight,0.6776,United,the only difference being you are both responsible and in a position to do something about them. learn from,@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta
569692835907129345,negative,1.0,Customer Service Issue,0.7129,US Airways,"what is with your lost &amp; found. my wife lost her phone in philly, &amp; followed your web instructions to call an 800#. no answer.","@USAirways What is with your lost &amp; found.  My wife lost her phone in Philly, &amp; followed your web instructions to call an 800#.  No answer."
569509505022746624,negative,0.6495,Customer Service Issue,0.6495,US Airways,your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail,@USAirways your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail
568157451729526784,negative,1.0,Customer Service Issue,0.6803,United,"how come you are the only airline, of 90+ flights last year that makes me check my carry-on. not even gate check...baggage claim?!?","@united How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?"
569719741906075648,negative,1.0,Late Flight,1.0,US Airways,have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen...,@USAirways have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen...
569647169084526593,neutral,1.0,,,Delta,"ok, tx. will tell the guy sitting next to me at the gate","@JetBlue ok, tx. Will tell the guy sitting next to me at the gate"
567835857929035776,negative,0.6695,Can't Tell,0.3356,United,it-problems with the link? #3thparty,@united IT-problems with the link? #3thparty
569556500928188416,negative,1.0,Damaged Luggage,0.6803,US Airways,luggage and contents destroyed both on outbound trip last week&amp;inbound lastnight in philadelphia #careless,@USAirways luggage and contents destroyed both on outbound trip last week&amp;inbound lastnight in philadelphia #Careless
568476518852247552,positive,1.0,,,Southwest,scott is the best!!! thank yo from the bottom of my heart💕#destinationdragons with friends in la see u friday,@SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart💕#DestinationDragons with friends in LA @HayleyMad see u Friday
569698562734321665,negative,0.6458,Late Flight,0.6458,Delta,👍. i think i'll come take a nap at the terminal. ;),@JetBlue 👍. I think I'll come take a nap at the terminal.  ;)
568139007617597440,negative,0.6606,longlines,0.6606,Southwest,good to know now! three sets of travelers in just 20 mins standing here waiting for mins to pass by.,@SouthwestAir good to know NOW!  Three sets of travelers in just 20 mins standing here waiting for mins to pass by.
569671596744380416,positive,1.0,,,Southwest,constantly providing wonderful views and service! #southwestluv,@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK
569874944282234880,negative,1.0,Late Flight,1.0,US Airways,thx for delayed checkin on noon flt to mia then forcing me to take late flightr flts which were delayed. cincy to miami in 13 hrs! #fast,@USAirways thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! #fast
570105020999344128,positive,1.0,,,United,“: we'll see what we can do. ^kn” we are running! most of this plane is running. thanks for the help!,“@united: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help!
568066161922977792,negative,1.0,Late Flight,0.6424,Delta,"got txt 40min after sched dpt, saying plane had just arrived @ jfk. late flightr txt w/ dpt gate change. then 9:04 dpt for 7:40 flight.","@JetBlue got txt  40min after sched dpt, saying plane had just arrived @ JFK. Late Flightr txt w/ dpt gate change. Then 9:04 dpt for 7:40 flight."
568420497563598848,negative,1.0,Customer Service Issue,1.0,Delta,i have been on phone with rep for over 30 min and was transferred after asking not to be. she was the worse rep i ever had,@JetBlue I have been on phone with rep for over 30 min and was transferred after asking not to be. She was the worse rep I ever had
569336975750094848,negative,1.0,Customer Service Issue,1.0,Southwest,on hold for 45 minutes trying to rebook a cancelled flightled flight with a companion ticket. help?,@SouthwestAir On hold for 45 minutes trying to rebook a Cancelled Flightled flight with a companion ticket. Help?
569638417505497088,negative,1.0,Customer Service Issue,0.6561,Southwest,you guys should stop doing service in denver it's horrible i get stuck here every time! i've been here almost 24hrs,@SouthwestAir you guys should stop doing service in Denver it's horrible I get stuck here every time! I've been here almost 24hrs
569568878977794048,negative,1.0,Bad Flight,0.66,Delta,also not have food available even for purchase is quite shocking since this is a 5 hour international flight.,@JetBlue also not have food available even for purchase is quite shocking since this is a 5 hour international flight.
569954583209881600,negative,1.0,Late Flight,0.6928,Southwest,"i appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans","@SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans"
569236557367939072,positive,1.0,,,Southwest,i just wanna say you're incredible for sending people to see their idols. sooooo kind and amazing💖 #destinationdragons,@SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing💖 #DestinationDragons
567734790108225536,negative,1.0,Cancelled Flight,1.0,US Airways,"they charged me for a flight they cancelled flightled, unbelievable and unheard of","@USAirways They charged me for a flight they Cancelled Flightled, unbelievable and unheard of"
569641551116177409,positive,1.0,,,American,thank you! you will see me :),@AmericanAir Thank you! You will see me :)
569675979284721665,negative,1.0,Customer Service Issue,1.0,American,i have followed and dm'd you. . . please respond to my concern too. really disappointed with customer service.,@AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service.
569241701434449920,positive,1.0,,,US Airways,i love you guys!!!,@USAirways I love you guys!!!
568899252149035008,negative,1.0,Bad Flight,0.6739,United,super lame that you charge $8 for tv on an international flight to the us. it isn’t 1997!,@United super lame that you charge $8 for tv on an international flight to the US. It isn’t 1997!
569336871853170688,negative,1.0,Late Flight,1.0,Southwest,why am i still in baltimore?! is doing laps around us and laughing about it. # ridiculous,@SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous
567730143536226304,neutral,0.6919,,0.0,United,all day travel. #swag #ijustwanttosleep,@united all day travel. #swag #ijustwanttosleep
569688335788036096,negative,1.0,Customer Service Issue,0.6546,US Airways,"""please call late flightr"" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith","@USAirways  ""please call Late Flightr"" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith"
569671908251213824,neutral,0.6314,,,Southwest,companion pass please!,@SouthwestAir companion pass please!
570106579879645185,negative,1.0,Lost Luggage,0.7128,US Airways,the disappointment was not the bag but that it arrived before me and i was kept 12 hrs without options in iah,@USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH
569235954789015552,negative,0.9286,Customer Service Issue,0.9286,United,you shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins,@united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins
569970626057801728,neutral,0.701,,0.0,US Airways,doesn't take into account the $450 it cost 2 rent a car 2 drive home,@USAirways doesn't take into account the $450 it cost 2 rent a car 2 drive home
569634318349246464,negative,1.0,Can't Tell,1.0,Virgin America,us too! terrible airline! just gave us a hotel hotline number and said sorry,@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry
570053912214024193,positive,1.0,,,United,i appreciate your efforts getting me home!,@united I appreciate your efforts getting me home!
568836477099995137,neutral,0.6759,,,Southwest,so the fares i see for flights in fall are the absoulutely lowest they will be?,@SouthwestAir so the fares I see for flights in fall are the ABSOULUTELY LOWEST they will be?
569904589010575360,positive,0.7059,,0.0,US Airways,over the phone. i called the 6170 number and she picked up almost immediately.,@USAirways over the phone. I called the 6170 number and she picked up almost immediately.
567885370064506880,negative,1.0,Cancelled Flight,1.0,Delta,"i'm disappointed my flight was cancelled flighted, mostly because i was excited to listen to the song ""i'm blue"" while flying on jetblue.","@JetBlue I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song ""I'm Blue"" while flying on JetBlue."
569592390211801089,negative,1.0,Customer Service Issue,1.0,US Airways,"is your reservation phone number working? called 10x in the last 3 days, and haven’t gotten through.","@usairways Is your reservation phone number working? Called 10x in the last 3 days, and haven’t gotten through."
568451138221166592,negative,1.0,Cancelled Flight,0.3683,US Airways,got rebooked. sent to a9. wrong gate! traveled back to b13 for correct flight. #tired&amp;frustrated,@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&amp;frustrated
568259618884993024,positive,1.0,,,US Airways,- done :),@USAirways - done :)
569904824793362433,positive,0.6559,,,United,just confirmed a seat! crisis averted! beers won't be missed now,@united just confirmed a seat! Crisis averted! Beers won't be missed now
569984380061351936,negative,1.0,Customer Service Issue,1.0,American,why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane,@AmericanAir why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane
569540173408698369,neutral,0.6579,,0.0,US Airways,am 2. 1/2 hours from airport sure would like to talk to someone,@USAirways am 2. 1/2 hours from airport sure would like to talk to someone
569605593159352322,positive,1.0,,,Delta,thanks. we are ticketed on stand by for flight 1970. i hope we make it out. fingers crossed,@JetBlue thanks. We are ticketed on stand by for flight 1970. I hope we make it out. Fingers crossed
569672974657146880,negative,1.0,Flight Booking Problems,0.6698,American,"i need help with a reservation purchased on but operated on , can't get through on the 800#","@AmericanAir I need help with a reservation purchased on @AmericanAir but operated on @USAirways, can't get through on the 800#"
568192024026996736,neutral,0.6484,,,United,i just sent a long note with some suggestions. thanks for getting back to me.,@united I just sent a long note with some suggestions. Thanks for getting back to me.
569259688887492608,negative,0.6435,Customer Service Issue,0.6435,United,how long does it take to get a response from your customer service about a complaint done through email?,@united how long does it take to get a response from your customer service about a complaint done through email?
568110095646781440,negative,1.0,Late Flight,1.0,Southwest,"5 hour delay = shortly?“: brendan, we are so sorry to keep you waiting. we'll have you in the air shortly!^rs”","5 hour delay = shortly?“@SouthwestAir: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS”"
568200350697717760,negative,1.0,Can't Tell,1.0,US Airways,you run a piece of shit airline!! thanks for ruining aa,@USAirways you run a piece of shit airline!!  Thanks for ruining AA
570076113453518848,negative,0.6940000000000001,Late Flight,0.355,Southwest,making me miss #thebachelor right now #wah,@SouthwestAir making me miss #TheBachelor right now #wah
569947823426441216,neutral,1.0,,,Delta,peak #caucasity rt our fleet's on fleek.,Peak #Caucasity RT @JetBlue Our fleet's on fleek. http://t.co/cSNRPVY9b9
568770442292551680,negative,1.0,Customer Service Issue,1.0,US Airways,hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w us for more than 7 hrs in 4 days,@USAirways hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w US for more than 7 hrs in 4 days
568605449659895808,positive,0.6482,,,Virgin America,thanks!,@VirginAmerica Thanks!
569267323330129920,negative,1.0,Customer Service Issue,1.0,United,"been on hold on the phone for well over half an hour, waiting to make a reservation change i *wanted* to make online. help!","@united Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help!"
570097189617143808,negative,0.6948,Can't Tell,0.3722,American,it's beyond complicated now and it feels like when i used to fly with united. platinum means nothing.,@AmericanAir it's beyond complicated now and it feels like when I used to fly with United. Platinum means nothing.
567852278893416448,neutral,0.6837,,,United,i want a plane dad,@united I Want a Plane dad
568778374451220480,negative,0.6706,Can't Tell,0.3376,Delta,ccndjp/ i can send a screen shot of the systems error if an email address is provided,@JetBlue CCNDJP/ I can send a screen shot of the systems error if an email address is provided
567727329783582720,positive,1.0,,,Delta,thank you!,@JetBlue Thank you!
567899492885745664,neutral,1.0,,,Virgin America,does virgin america fly direct from seattle to nyc or boston?,@VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?
569894088209596416,positive,1.0,,,Southwest,what's even better is the price changed in the 2 minutes since i talked to the lady and they still honored the cheap1,@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1
568502289402630144,positive,1.0,,,Southwest,my boyfriend and i have loved since 2009 &amp; it would be so awesome to go to vegas event. any way you can help?,@SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 &amp; it would be so awesome to go to Vegas event. Any way you can help?
570300915418320897,negative,1.0,Cancelled Flight,1.0,American,"you are jumping the gun and cancelled flighting flights that could've made it before the snow. now, more cancelled flightlations. it's ridiculous.","@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous."
570307876897628160,positive,1.0,,,United,thanks,@united thanks
568450642085171200,negative,1.0,Customer Service Issue,1.0,United,need to chat with an actual human asap!,@united need to chat with an actual human ASAP!
568490726419517441,negative,1.0,Late Flight,1.0,United,flight ua5631 from sfo to burbank has been delayed twice now. still no plane in sight. get it together.,@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together.
568884848632279041,neutral,1.0,,,Virgin America,what is your policy on flying after surgery? i am still waiting for answer so i can tell me doctor.,@VirginAmerica what is your policy on flying after surgery?  I am still waiting for answer so I can tell me doctor.
569370010751094784,negative,1.0,Late Flight,0.6484,United,look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to jac.,@united look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7
568525820764897280,negative,1.0,Cancelled Flight,0.6871,Delta,"no they offered the flight (4/19), i paid, then they changed it.this is the 2nd time you have done this to me. ruins cruise plans","@JetBlue no they offered the flight (4/19), I paid, then they changed it.This is the 2nd  time you have done this to me. ruins cruise plans"
568816016622354432,neutral,1.0,,,Delta,i did. they said not as of now. let's cross fingers it happens before departing,@JetBlue I did. They said not as of now. Let's cross fingers it happens before departing
568373807414714369,negative,1.0,Customer Service Issue,1.0,US Airways,"empty 1st class, chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!","@USAirways Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!"
568582374549807104,negative,1.0,Customer Service Issue,1.0,Southwest,why can't you help me after you made mistake and dropped my early bird check in on your end? where is the luv?,@SouthwestAir why can't you help me after you made mistake and dropped my early bird check in on your end?  Where is the LUV?
569283532167757826,negative,1.0,Customer Service Issue,0.6614,Delta,what crew? no one here is helping.,@JetBlue what crew? No one here is helping.
567872044030918657,negative,1.0,Customer Service Issue,1.0,Delta,dispatcher keeps yelling and hung up on me!,@JetBlue dispatcher keeps yelling and hung up on me!
569762067097501697,negative,1.0,Lost Luggage,1.0,United,you have now lost my bag. never ever flying united again #joke,@united you have now lost my bag. Never ever flying United again #joke
569483390581383168,positive,1.0,,,United,thank you for flying me out of the mess at iad and out to san diego.,@united thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5
568027443052720130,positive,1.0,,,Delta,"gorgeous day, hope the flight back tomorrow am is just as pleasant! thanks","@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks"
569336246474022912,neutral,1.0,,,Southwest,i'm ready for #mayweatherpacquiao in vegas may 2nd!,@SouthwestAir I'm ready for #MayweatherPacquiao in Vegas May 2nd! http://t.co/8dQZlrJo9p
569605690471288832,negative,1.0,Late Flight,1.0,US Airways,thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. yyz terminal 3 dance party?,@USAirways thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party?
569883984190005248,negative,1.0,Can't Tell,0.6392,United,768 sfo to bos and no internet it is 2015 what gives?,@united 768 SFO to BOS and no internet it is 2015 what gives?
568059610969604096,positive,0.6573,,,Southwest,thank you!,@SouthwestAir Thank you!
569699091367665664,negative,1.0,Cancelled Flight,0.6858,American,"i need to speak to a real person. my flight was cancelled flightled with no explanation, and i've been on hold for more than 3 hours.","@AmericanAir I need to speak to a REAL PERSON. My flight was Cancelled Flightled with no explanation, and I've been on hold for more than 3 hours."
569204188334264320,negative,1.0,Lost Luggage,1.0,United,u bums how do u lose the biggest bag on the flight,@united U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT
569926460036657152,negative,0.6759,Can't Tell,0.6759,Delta,i just booked a flight with you guys. i'm reconsidering that decision now after reading this tweet.,@JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.
569268918566719488,negative,1.0,Late Flight,1.0,US Airways,"status shows ""delayed"" it was just ""waiting for takeoff"" so did it depart? it certainly didn't at 4:17pm.","@USAirways status shows ""delayed"" it was just ""waiting for takeoff"" so did it depart? It certainly didn't at 4:17pm. http://t.co/emRUbu4WzD"
568560914779078656,positive,1.0,,,Delta,"although it wasn't totally the answer i was looking for, i appreciate the prompt response.","@JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response."
569598915722518528,negative,1.0,Can't Tell,1.0,US Airways,i have nothing but issues when i fly w/u what's up w/that?! #travel #vacation #awful,@USAirways I have nothing but issues when I fly w/u what's up w/that?! #travel #vacation #awful
568239444500865025,positive,1.0,,,United,"okay, thank you for your help :)","@united Okay, thank you for your help :)"
570261328511643648,negative,1.0,Cancelled Flight,1.0,American,"if my flight gets cancelled flightled i should be able to reschedule to any date i want, not the next day or 2 days after","@AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after"
569980963926765568,neutral,1.0,,,American,see photo of 787 model &amp; our pn 320008a wheel deflator specified in chapter 32 of b787 amm.,@AmericanAir See photo of 787 model &amp; our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/oilnCfWEyg
569421367243878400,negative,1.0,Flight Booking Problems,1.0,US Airways,"why is my ""first available"" flight for me now tuesday but a flight today that is ""booked ""#flt 755 available to buy online?","@USAirways Why is my ""first available"" flight for me now Tuesday but a flight today  that is ""booked ""#flt 755 available to buy online?"
568309328127655936,neutral,0.662,,,United,n26902 dreamliner leaves london heathrow.,@united @UnitedFlyerHD @United_Airline N26902 Dreamliner leaves London Heathrow. @B787fans http://t.co/aI0Yzwt8Za
569529813121290240,negative,1.0,Cancelled Flight,1.0,US Airways,"between 3 of us, it is costing over $1000 to get home today for no reason... where do i send my receipts to be reimbursed?","@USAirways between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?"
569958895700959232,neutral,0.7084,,0.0,Delta,“: our fleet's on fleek. lol!!!!!,“@JetBlue: Our fleet's on fleek. http://t.co/we7Pf5Ll1Y” lol!!!!!
569997350493663233,negative,1.0,Lost Luggage,0.6596,US Airways,24 hrs of traveling and this just welcomes u back home to the us. 4 hr layover and i get to watch it going to wrong destination.,@USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination.
569559311095095296,negative,0.6461,Customer Service Issue,0.3435,US Airways,that link doesn't work on mobile.,@USAirways That link doesn't work on mobile.
569598511483789312,neutral,0.6385,,0.0,Southwest,wish you allowed to access you site for awards tracking.,@SouthwestAir  Wish you allowed http://t.co/0pDNtGBXC6 to access you site for awards tracking.
570292360749453312,negative,0.6634,Flight Booking Problems,0.6634,Delta,ive tried on my phone and laptop :(,@JetBlue ive tried on my phone and laptop :(
570042296357539840,positive,1.0,,,American,thanks!,@AmericanAir @contactcej thanks!
568140724618686464,neutral,0.6624,,0.0,Delta,order (3/3),@JetBlue order @FARE (3/3)
568923795228139521,negative,1.0,Flight Attendant Complaints,1.0,US Airways,rudest crew member experience! throwing shade and calling out customers. #reachingnewlows,@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows
569661926067736576,negative,1.0,Lost Luggage,0.3683,United,and pick it up and just bring it on the shuttle. when i went to double check on that they said it was still on the concourse,@united and pick it up and just bring it on the shuttle. When I went to double check on that they said it was still on the concourse
569597711789502464,negative,1.0,Customer Service Issue,0.6721,US Airways,"suggest you failures make a huge donation to charlotte, nc as they provided great customer service today, unlike you.","@USAirways suggest you failures make a HUGE donation to @the_USO  Charlotte, NC as THEY provided GREAT customer service today, unlike you."
570033593394667521,positive,0.6639,,,Virgin America,"view of downtown los angeles, the hollywood sign, and beyond that rain in the mountains!","@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr"
568211021497638912,negative,1.0,Flight Booking Problems,1.0,US Airways,oh certainly. and now i have two $275 pending transactions on my bank account. really happy that i was charged double.,@USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double.
570060687164067840,negative,0.6548,Cancelled Flight,0.3327,American,"""sorry you were disappointed"" #outoftouchwithreality #people have kids and jobs","@AmericanAir ""sorry you were disappointed"" #outoftouchwithreality #people have kids and jobs"
567765558393700352,negative,0.6526,Late Flight,0.3579,United,i just need to get to ric tonight. i've been in ewr for 24hrs now.,@united I just need to get to RIC tonight. I've been in EWR for 24hrs now.
568634185155358720,positive,1.0,,,US Airways,exicted to be flying with y'all soon !!,@USAirways Exicted to be flying with y'all soon !!
569983967467868161,negative,1.0,Late Flight,0.6878,American,stuck at gate miami to jfk flight 1510. are we going to get out of here tonight? very frustrating,@AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating
569673275183386625,negative,1.0,Can't Tell,1.0,American,"whenever i cheat on you it goes horribly wrong! i promise, i won't stray anymore. i'm talking about you !","@AmericanAir whenever I cheat on you it goes horribly wrong! I promise, I won't stray anymore. I'm talking about you @Delta!"
568468372524023808,negative,1.0,Can't Tell,0.6806,Southwest,there is a good chance myself nor anyone else in this airport will ever be flight booking problems southwest again..,@SouthwestAir there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again..
569619001820590081,negative,1.0,Customer Service Issue,0.67,United,i have proof that my situation now is due to company mistake,@united I have proof that my situation now is due to company mistake
568237879337422848,positive,0.6857,,,Delta,u cool,@JetBlue u cool
569781926162145281,negative,1.0,Can't Tell,0.6854,United,you are terrible.,@united you are terrible.
569224849144418304,negative,1.0,Can't Tell,0.645,United,"i was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip","@united I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip"
568481989776564224,negative,0.7069,Can't Tell,0.3583,United,no it weighed 45.5 and it was the only checked bag,@united no it weighed 45.5 and it was the only checked bag
569849295786127360,negative,0.6452,Can't Tell,0.6452,US Airways,": when you've got to get there, we've got excuses! #usairwaysfail","@USAirways : When You've Got to Get There, We've Got Excuses! #usairwaysfail"
569992532123258881,negative,1.0,Cancelled Flight,0.6699,US Airways,are you not even going to acknowledge that you bumped me from a flight (not because of weather i am in arizona),@USAirways Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA)
569714003653431296,neutral,0.6719,,0.0,American,done. i hope you can offer something.,@AmericanAir done. I hope you can offer something.
568913623327703040,negative,1.0,Lost Luggage,1.0,Southwest,baggage woman said it was in blatimore and would be on a plane this morning. now they can't find it. wtf!???,@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???
570063574858493952,negative,1.0,Lost Luggage,1.0,United,yes i filed a claim &amp; hope to receive by luggage by 2am. ridiculous as i had to purchase items to go to sleep &amp; no reimbursement.,@united yes I filed a claim &amp; hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep &amp; no reimbursement.
569628431236911104,negative,1.0,Can't Tell,0.6567,American,rented van drove 250 miles with 6 strangers. arrived home 6:00am. no offers of help from aa.,@AmericanAir rented van drove 250 miles with 6 strangers.  Arrived home 6:00am. No offers of help from AA. http://t.co/BTTGmyN0A0
569229441739522048,negative,1.0,Customer Service Issue,1.0,US Airways,#unbelievable that for 2 consecutive days i can't get through to a person. on hold over 2 hours and still going,@USAirways #Unbelievable that for 2 consecutive days I can't get through to a person.  On hold over 2 hours and still going
567713338873118722,positive,0.6803,,0.0,Southwest,thanks do yall expect to be operational tomorrow out of nashville?,@SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville?
570076595647426560,neutral,1.0,,,Delta,its domestic i just wanted more of an idea so i don't get surprised.,@JetBlue its domestic I just wanted more of an idea so I don't get surprised.
569939265154617344,neutral,1.0,,,Delta,which type plane is flt 1065 from bos to rsw?,@JetBlue which type plane is flt 1065 from bos to rsw?
569874311823036416,neutral,1.0,,,United,to start daily #b777-200er flights from #newark to #milan #malpensa replacing #b767-400er on 7apr instead 28mar #avgeek,@United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek
567737625637687296,neutral,0.6619,,0.0,Southwest,sure. fhk2te. am scheduled to leave this weekend but need to push to october,@SouthwestAir sure. Fhk2te. Am scheduled to leave this weekend but need to push to October
568884379600224258,neutral,0.6457,,,Delta,"captain ""takes as lot of muscles to frown but just a few to smile. y'all ready to go flyin?"" i mean... now i am!","@jetblue captain ""takes as lot of muscles to frown but JUST A FEW TO SMILE. Y'all ready to go flyin?"" I mean... Now I am!"
569559149933142016,neutral,1.0,,,US Airways,i used my aadvantage number connected to the usairways when i booked tickets for friends. will it benefit my account?,@USAirways @USAirways I used my AAdvantage Number connected to the USAirways when I booked tickets for friends. Will it benefit my account?
569527721916796929,negative,1.0,Customer Service Issue,0.6722,US Airways,"horrible customer service, flying from miami to philadelphia, sent to charlotte, now can't get out of charlotte!","@USAirways horrible customer service, flying from Miami to Philadelphia, sent to Charlotte, now can't get out of Charlotte!"
570017101097934849,negative,1.0,Cancelled Flight,1.0,American,two cancelled flightled lga flights. both by took off. looks like i have a new carrier !,@AmericanAir two Cancelled Flightled LGA flights. Both by @Delta took off. Looks like I have a new carrier @Delta!
568595632140775424,negative,1.0,Can't Tell,0.3478,US Airways,no hot food on a 5 hour flight? crazy. couldn't eat in phl b/c our original connection was 40 min late flight. what gives? #phltolas,@USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b/c our original connection was 40 min Late Flight. What gives? #PHLtoLAS
568854763057475584,positive,0.6667,,,Delta,ah ha! i misread the end date as being 2014 not 2015. thanks for clarifying :),@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :)
567721764285726720,neutral,1.0,,,Southwest,can you link the article where it says the routes and what times the routes are likely to be? like tul-dal 1:00pm - 7 none,@SouthwestAir Can you link the article where it says the routes and what times the routes are likely to be? Like TUL-DAL 1:00PM - 7 None
568904804451409920,positive,0.6237,,,US Airways,thank you,@USAirways thank you
569596515510956032,negative,0.6694,Customer Service Issue,0.3451,American,i have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!,@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!
569877449389051906,neutral,1.0,,,United,at the gate! iad to rdu,@united at the gate! IAD to RDU
568553155937452034,negative,0.6368,Late Flight,0.3255,United,can you transfer my bags too?,@united Can you transfer my bags too?
569498511609356288,neutral,0.6703,,,Delta,will do.,@JetBlue  will do.
569864878007001088,positive,1.0,,,American,thank you so much that helps a lot.,@AmericanAir thank you so much that helps a lot.
568566729992847360,neutral,0.6742,,,United,i will give it a couple more weeks. thank you.,@united I will give it a couple more weeks. Thank you.
569669669948424192,neutral,0.6298,,,American,i did hear a last call for boarding of this flight when i was at jfk a few hours ago. good luck w/flights!,@AmericanAir @superyan I did hear a last call for boarding of this flight when I was at JFK a few hours ago. good luck w/flights!
569327949553520640,negative,1.0,Lost Luggage,1.0,United,did i mention that i was on the plane so is my luggage. my luggage that i'm not going to have for how many days.,@united Did I mention that I was ON THE PLANE so is my luggage. My luggage that I'm not going to have for how many days.
570079549914005504,negative,1.0,Cancelled Flight,0.7201,United,"for an early flt, i think a call is appropriate. yes, reviewed and nada avail until next day. expect full refund","@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund"
567846970141716481,positive,0.6733,,,Virgin America,would have been a rough trip but luckily we were on a #virginamerica flight. #weather,@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather
568232723170484224,negative,0.6633,Cancelled Flight,0.3367,United,now do the right thing and reinstate the tickets you voided #unitedfail,@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail
569666892882952192,negative,1.0,Can't Tell,0.3724,Delta,thanks but still annoying. especially if i miss my flight. 😉 can i tweet at the tsa??,@JetBlue thanks but still annoying. Especially if I miss my flight. 😉 Can I tweet at the TSA??
570106218825564161,negative,1.0,Customer Service Issue,1.0,American,why doesn't provide a means for dialogue? what is the fear that drives this decision? #worstcustomerserviceever,Why doesn't @AmericanAir provide a means for dialogue?  What is the fear that drives this decision?  #worstcustomerserviceever
569701646445326336,neutral,1.0,,,American,anything you can do?,@AmericanAir anything you can do?
569322478847135744,neutral,1.0,,,US Airways,i should also add the weather conditions are terrible. expecting 18 inches of snow. any advice?,@USAirways I should also add the weather conditions are terrible. Expecting 18 inches of snow. Any advice?
569873669700358144,positive,0.6823,,0.0,Virgin America,"has getaway deals through may, from $59 one-way. lots of cool cities #cheapflights #farecompare","@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare"
567790177063608320,negative,1.0,Customer Service Issue,1.0,United,plus you horrible seating and poor customer service everywhere i've flown. now you take away the mileage program..horrible,@united plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible
569909641129402368,negative,1.0,Customer Service Issue,1.0,US Airways,when i check online it states status closed. what does this mean? as i have yet been able to reach a live person...,@USAirways When I check online it states status closed. What does this mean? As I have yet been able to reach a live person...
569640038302134273,negative,1.0,Can't Tell,0.6676,American,"as am i, - but thankfully there was a lounge next door. really not impressed by oneworld partnerships :(","As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :("
568909776635236352,neutral,1.0,,,Delta,so what about california,@JetBlue so what about California
569154129362186240,negative,1.0,Cancelled Flight,1.0,Southwest,my flight is cancelled flightled due to weather. what next ?,@SouthwestAir my flight is Cancelled Flightled due to weather. What next ?
568818229461721088,neutral,1.0,,,Southwest,i would.,@SouthwestAir I would.
567918931148685312,negative,1.0,Can't Tell,1.0,Delta,not to mention the fact that we paid extra just to fly jetblue thinking it was the most reliable..,@JetBlue not to mention the fact that we paid extra just to fly jetblue thinking it was the most reliable..
567849102731526144,negative,1.0,Customer Service Issue,1.0,US Airways,1 1/2 hours on hold to customer service without anyone answering is more than ridiculous!,@USAirways 1 1/2 hours on hold to customer service without anyone answering is more than ridiculous!
569558235897688064,positive,1.0,,,Delta,thanks! have a good sunday.,@JetBlue thanks! Have a good Sunday.
569619557360381952,negative,1.0,Late Flight,1.0,United,stay more than 24h traveling ans sleeping on the airports floor,@united stay more than 24h traveling ans sleeping on the airports floor
568111178708336640,negative,1.0,Flight Booking Problems,0.3813,US Airways,yeah i know that...but now i'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week,@USAirways Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week
568809330151022592,neutral,1.0,,,Delta,'s ceo battles to appease passengers and wall street - waterbury republican american,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/D1eRGPdWsJ
569132310110588928,neutral,1.0,,,Southwest,flight 4315 (n231wn) taxis at prior to flight to,@SouthwestAir Flight 4315 (N231WN) taxis at @FlyTPA prior to flight to @Fly_Nashville http://t.co/IDRa8keNoH
569722230340333569,neutral,1.0,,,United,how do i get through to finally board ua 1534?,@united How do I get through @TSA to finally board UA 1534?
567845500205936640,negative,1.0,Customer Service Issue,1.0,United,"on top of this, a csr went ahead and hung up on me after i called united to discuss this.","@united On top of this, a CSR went ahead and hung up on me after I called United to discuss this."
567791389011910656,negative,1.0,Cancelled Flight,1.0,United,airlines cancelled flights oc fll #flight today. $700 to switch. no notice no apology. done flying #unitedairlines.,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. Done flying #UnitedAirlines.
568148282762874881,negative,1.0,Late Flight,1.0,United,another delayed united flight. i should not be this surprised or upset. i'm mostly disappointed i have to cancelled flight my trip with my dad,@united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad
568178240101191681,negative,1.0,Late Flight,1.0,United,i will be patient in my luxurious middle seat on my next delayed flight,@united I will be patient in my luxurious middle seat on my next delayed flight
567732427691683840,neutral,0.6785,,,Southwest,"got it, thanks. any insight into what will happen tomorrow?","@SouthwestAir Got it, thanks. Any insight into what will happen tomorrow?"
570073507465469952,negative,1.0,Customer Service Issue,0.6813,US Airways,"- no live person to speak with all day at dividend miles, after they wrongfully took over 65,000 miles out of my account.","@USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account."
568604311598469121,negative,1.0,Cancelled Flight,0.3514,Delta,what's going on with flight 669 and how many free trips will i get from this epic inconvenience,@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9
570239546673238017,negative,1.0,Customer Service Issue,0.6527,US Airways,"been on hold for 40 minutes, calling because my flight is delayed. this type of service in not acceptable.","@USAirways Been on hold for 40 minutes, calling because my flight is delayed.  This type of service in not acceptable."
570289085354541058,negative,1.0,Lost Luggage,1.0,American,- please find my bag!! in singapore for three days already without my bag. last known destination lax tag: 580815 please help.,@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.
567879304593408001,negative,1.0,Cancelled Flight,1.0,Southwest,can't believe how many paying customers you left high and dry with no reason for flight cancelled flightlations monday out of bdl! wow.,@SouthwestAir can't believe how many paying customers you left high and dry with no reason for flight Cancelled Flightlations Monday out of BDL! Wow.
569960085654364160,negative,1.0,Flight Attendant Complaints,0.6782,United,is doing musicians real dirty at lax. i've never been blocked from getting on a flight with my bass.,@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.
568066878192508928,neutral,1.0,,,Southwest,i left something on a plane landing at midway last night because i am a responsible adult -- got a number for me to call? ty!,@SouthwestAir I left something on a plane landing at Midway last night because I am a responsible adult -- got a number for me to call? TY!
569209051260678144,neutral,0.6759999999999999,,0.0,Southwest,i never got my flight confirmation. i've been on hold for an hour and i can't get info online. what am i to do?,@SouthwestAir I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do?
568873474392854530,neutral,0.6628,,,United,old school ride home to lax from houston #flyingretro,@united Old school ride home to LAX from Houston #flyingRetro http://t.co/6asuwx3Kv0
567782686077747200,negative,0.6677,Bad Flight,0.3602,US Airways,any updates on flight 5202 from orf to phl no one at gate... ;(,@USAirways any updates on flight 5202 from ORF to PHL no one at gate...  ;(
569951211471962112,positive,0.654,,,Delta,shows us their sense of humor with these tongue-in-cheek flight etiquette videos:,@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF
569906167947898880,negative,1.0,Can't Tell,1.0,US Airways,hey since you f*%#ed my wknd can i have day pass to admirals club or meal coupon or free coke? {blank stare},@USAirways @AmericanAir hey since you    f*%#ed my wknd can I have day pass to admirals club or meal coupon or free coke? {blank stare}
569528410684461057,negative,1.0,Customer Service Issue,0.6558,US Airways,"how aggravating, zone 5 boarded, overhead empty but forcing bag check. better not loose bag again! flt1727","@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg"
569805215605456896,negative,1.0,Customer Service Issue,0.7020000000000001,United,"first complaint filed on feb 11th, over 10 days now and still no response....disappointed but not surprised....","@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised...."
568434509017960449,negative,1.0,Cancelled Flight,1.0,US Airways,i wish i was flying ... cancelled flightled our flights tomorrow and never notified us #flyus #ripoff,i wish i was flying @USAirways ... @JetBlue Cancelled Flightled our flights tomorrow and never notified us #FlyUS #Ripoff
569880251767123968,positive,1.0,,,American,huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife,@AmericanAir Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife
568427566916345856,neutral,0.7039,,0.0,Southwest,please bring back rdu to fll direct route! i noticed it is missing starting in late flight august! the flights are always packed!,@SouthwestAir Please bring back RDU to FLL direct route!  I noticed it is missing starting in Late Flight August!  The flights are always packed!
569862449559527426,negative,1.0,Customer Service Issue,1.0,American,i put a call back in at 1am and still nothing at 8am. you think you might get back to me?,@AmericanAir I put a call back in at 1AM and still nothing at 8AM. You think you might get back to me?
568624462863720448,negative,0.7109,Late Flight,0.3609,US Airways,doesn't want me to get home,@USAirways doesn't want me to get home
568429641699954688,neutral,1.0,,,United,any news?,@united any news?
570044286991015936,negative,1.0,Flight Booking Problems,0.6489,United,": i don't care that a link showed me a ""wrong"" price on your site—it's your site &amp; responsibility to ensure correctness.","@united: I don't care that a @thehipmunk link showed me a ""wrong"" price on your site—it's your site &amp; responsibility to ensure correctness."
568874175693242369,neutral,1.0,,,US Airways,if i have dividend miles credit card &amp; i used it to book my flight is one bag free?,@USAirways if I have Dividend Miles credit card &amp; I used it to book my flight is one bag free?
570288039454486529,negative,0.6512,Flight Booking Problems,0.3256,US Airways,": u didn't bother following up, we booked with . understands cust srv: provided lunch 4 delays &amp; upgraded seats!","@USAirways: u didn't bother following up, we booked with @Delta.  @Delta understands cust srv: provided lunch 4 delays &amp; upgraded seats!"
569487757741051904,negative,1.0,Can't Tell,0.6561,US Airways,this was a real life exercise in crisis management which failed miserably. some compensation would go a long way.,@USAirways This was a real life exercise in crisis management which @USAirways failed miserably. Some compensation would go a long way.
569911218942517248,neutral,0.6765,,0.0,Virgin America,why is flight 345 redirected?,@VirginAmerica why is flight 345 redirected?
570088600949411840,negative,0.6945,Can't Tell,0.363,American,#2298. everyone else was outstanding.,@AmericanAir #2298. Everyone else  was outstanding.
567811360404336641,neutral,0.6722,,,United,but the gate agent and club staff got me priority standby for next so might only be minor disaster...#travelingwithsmallkids,@united but the gate agent and club staff got me priority standby for next so might only be minor disaster...#travelingwithsmallkids
568190250377461760,neutral,0.6733,,0.0,Southwest,yo! give their plane back. they're mad &amp; threatening to take away my companion pass. #luv,YO! @InternJohnRadio @mrerickv  give @SouthwestAir their plane back.  They're mad &amp; threatening to take away my Companion Pass. #Luv
568403209766744064,neutral,0.657,,0.0,Southwest,when's the next deal going to happen a poor college student is trying to fly to orlando instead of drive in august! lol,@SouthwestAir when's the next deal going to happen a poor college student is trying to fly to Orlando instead of drive in August! Lol
570246490473566208,negative,0.6458,Customer Service Issue,0.6458,Southwest,is there a way to receive a refund on a trip that was cancelled flight online instead of calling? your phone lines are super busy.,@SouthwestAir Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy.
567947943593926657,negative,1.0,Can't Tell,0.3579,United,checking tracing information. you got 2 numbers wrong in my phone number &amp; how did a turquoise duffle bag become a black laptop bag?,@united Checking tracing information. You got 2 numbers wrong in my phone number &amp; how did a turquoise duffle bag become a black laptop bag?
569395278731747329,negative,1.0,Customer Service Issue,1.0,US Airways,seriously. you can't tweet and let people know that you've got customers that have been on hold for 5 hours??!!,@USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!
568934521506107392,negative,1.0,Bad Flight,0.3404,United,"hey , this is your job, don't give me the safety spin. this is the same plane that broke on the original flight out. #unitedsucks","Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks"
569911783596560384,negative,0.6752,Cancelled Flight,0.6752,American,"i was flying today to mty mex at 9:30am but still appear cancelled flight, where can i talk for another flight?","@AmericanAir I was flying today to MTY Mex at 9:30am but still appear Cancelled Flight, Where can i talk for another flight?"
569660306298945537,negative,1.0,Can't Tell,1.0,US Airways,this is the reason i avoid and like the plague. glad to see this merger is working well. #dumb,@USAirways @PHLAirport this is the reason I avoid @PHLAirport and @USAirways like the plague. Glad to see this merger is working well. #dumb
569390507526369280,neutral,1.0,,,United,i have $20 and i'll draw you a super sweet picture of your choosing. will that get me round-trip to san diego? 🌴🌴 it's so cold here.,@united I have $20 and I'll draw you a super sweet picture of your choosing. Will that get me round-trip to San Diego? 🌴🌴 It's so cold here.
569332086345220096,negative,0.6562,Can't Tell,0.3568,United,"not until tomorrow night. and the hotel voucher had higher rate than travelocity not loving cost, but hard working staff","@united Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff"
568246093856641024,negative,1.0,Bad Flight,0.3365,United,"you can't claim ""weather"" with your hardworking crew pulling seats out of a plane! do the right thing. but we both know you won't","@united you can't claim ""weather"" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't"
570253196213383168,negative,1.0,Customer Service Issue,0.6714,Southwest,insane traffic in la. trying to call you all to re schedule flight but been on phone for 20 minutes and nothing.,@SouthwestAir INSANE traffic in LA. Trying to call you all to re schedule flight but been on phone for 20 minutes and nothing.
569003484701282304,negative,0.6955,Cancelled Flight,0.6955,Southwest,got a text my flight was cancelled flightled! now what do i do :/?? help please!!!,@SouthwestAir got a text my flight was Cancelled Flightled! Now what do I do :/?? Help please!!!
568281771298521088,positive,1.0,,,Southwest,love bridesmaid dancing can't wait for you to fly into puerto vallarta and kick united ass!,@SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!
569786809028255744,negative,1.0,Cancelled Flight,0.6605,American,flight cancelled flighted 2nd time. can't reach agent to reschedule. can you call me?,@AmericanAir Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me?
568240364315783168,negative,0.6307,Customer Service Issue,0.6307,Virgin America,can i get some help with a support ticket? it's been 15 days.... incident: 150202-000419 thank you!,@VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!
569873190190600192,neutral,0.6716,,0.0,US Airways,can someone help me with some travel issues today?,@USAirways @AmericanAir can someone help me with some travel issues today?
570217831557677057,neutral,0.6854,,,Virgin America,do you miss me? don't worry we'll be together very soon.,@VirginAmerica do you miss me? Don't worry we'll be together very soon.
569747411779735552,negative,1.0,Cancelled Flight,1.0,American,you cancelled flightled my flight tomorrow (without telling me) and i want to rebook-please help me book a new flight! what # can i call?,@AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call?
568861022343307264,negative,1.0,Customer Service Issue,1.0,Delta,has the worst customer service out of any airline company. #dontflythem,@JetBlue has the worst customer service out of any airline company. #dontflythem
569630266664325120,neutral,0.662,,0.0,American,should be seeing this sunset from st. john usvi not philly!!,@AmericanAir should be seeing this sunset from St. John usvi not philly!! http://t.co/DnDOepquKz
568266994069295105,neutral,1.0,,,Southwest,only 1 guest needs to change a flight on a reservation of 2. how can i do it? i need this to happen. say it can...please help!,@SouthwestAir only 1 guest needs to change a flight on a reservation of 2. How can I do it? I NEED this to happen. Say it can...Please help!
569885742526124032,negative,1.0,Lost Luggage,0.6668,American,they can't even tell me what country they are in 😥😥,@AmericanAir they @cathaypacific @cathaypacificUS can't even tell me what country they are in 😥😥
569226157901684736,neutral,0.6917,,0.0,Southwest,i actually could use a slight tweak to my return - not leaving here now til monday -any way i can skip calling for that?,@SouthwestAir I actually could use a slight tweak to my return - not leaving here now til Monday -any way I can skip calling for that?
569307561083703296,negative,0.6731,Late Flight,0.6731,US Airways,"bf has been stuck in clt all day. is the lounge offering free ""this weather sucks &amp; we all want to cry"" tequila shots?","@USAirways BF has been stuck in CLT all day. Is the lounge offering free ""This weather sucks &amp; we all want to cry"" tequila shots?"
568111779705958400,negative,1.0,Bad Flight,0.6577,Southwest,", a complete horror show. flights bumped three times today, before noon, not how to run an airline. #cantblametheweather.","@SouthwestAir, a complete horror show. Flights bumped three times today, before noon, not how to run an airline. #cantblametheweather."
568474096058507264,neutral,0.6659,,,Delta,just looking to arrange for a nice flight from sea to la-ish and comparing the cost to something more direct from yvr.,@JetBlue Just looking to arrange for a nice flight from SEA to LA-ish and comparing the cost to something more direct from YVR.
570099506135437312,negative,1.0,Customer Service Issue,0.6453,American,"couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.we won't be on flt 1568 tomorrow.","@AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow."
568967381860503552,neutral,1.0,,,United,#767 taxing in at #ord #avgeek,@United #767 taxing in at #ORD @fly2ohare @AirlineGeeks #avgeek http://t.co/uPocMmuLUN
569163008309657600,negative,1.0,Flight Attendant Complaints,1.0,US Airways,your flight attendants are all jerks 🐳,@USAirways your flight attendants are all jerks 🐳
569678562136956928,neutral,0.7132,,,Southwest,retiring with my hubby and it's our 25th wedding anniversary this year! companion pass please!!,@SouthwestAir retiring with my hubby and it's our 25th wedding anniversary this year! Companion pass please!!
569687291007881216,negative,1.0,Customer Service Issue,0.6909,American,i have tried to talk to someone for almost 6 hrs! you cancelled flightled my flight and you won't pick up the phone. pathetic &amp; very sad,@AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic &amp; very sad
569677478077136897,negative,1.0,Damaged Luggage,0.3734,American,it shouldn't happen but did and has put us and our gear in jeopardy. what steps do you take to protect customers if their items,@AmericanAir it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items
567829997668470785,negative,0.6566,Late Flight,0.3385,Southwest,flight 4968 (n8325d) departs enroute to,@SouthwestAir Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http://t.co/fd4SnvKIeM
570075866748694528,neutral,0.6667,,,US Airways,thank u i wiil write after call travel agency,@USAirways thank u i wiil write after call  travel agency
568473401544859648,positive,1.0,,,US Airways,thanks,@USAirways thanks
568234992557527040,positive,1.0,,,US Airways,4 flights in 48hrs &amp; i've had the same flight attendant for 3 of those flights. freaky coincidence! plus side she's great. :),@usairways 4 flights in 48hrs &amp; I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :)
568125472527097856,neutral,1.0,,,Southwest,is there anything i can do to get tickets for at ? it would mean so much to me #destinationdragons,@SouthwestAir is there anything I can do to get tickets for @Imaginedragons at @VinylVegas? It would mean so much to me #DestinationDragons
567904873246781440,negative,1.0,Customer Service Issue,0.6559,Delta,"she claimed that she did, but i was not happy with the way i was treated.","@JetBlue She claimed that she did, but I was not happy with the way I was treated."
570016890996666368,positive,0.6621,,0.0,American,lady at b1 abq for 5347 on 2/23 was of a great service to all among several cancelled flightlations,@AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations
569656873315487746,negative,1.0,Late Flight,0.3627,American,flight 3056 dfw still has all passengers sitting on the plane waiting for luggage to be loaded,@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded
569815422675124225,negative,1.0,Lost Luggage,1.0,American,yes but you did manage to lose two of our bags. horrendous airline.,@AmericanAir yes but you did manage to lose two of our bags. Horrendous airline.
570264153559949313,positive,0.6629999999999999,,0.0,United,"441, which also had 1 working wc in coach. good thing this bird landed ahead of schedule. i have to use the wc stat.","@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat."
568706442850660352,negative,1.0,Flight Attendant Complaints,0.6742,US Airways,this response doesn't correct the fact that your pilot failed to keep passengers updated,@USAirways this response doesn't correct the fact that your pilot failed to keep passengers updated
569672234949742592,negative,0.667,Flight Attendant Complaints,0.3485,US Airways,really a letter that says you will discuss serving drunks more drinks that doesn't help the current situation,@USAirways Really a letter that says you will discuss serving drunks more drinks that doesn't help the current situation
569178197499256832,neutral,1.0,,,US Airways,flight 1815 (n747uw) arrives at following flight from,@USAirways Flight 1815 (N747UW) arrives at @FlyTPA following flight from @PHLAirport http://t.co/TtLwZgIyAg
570083998380232704,negative,1.0,Flight Booking Problems,1.0,US Airways,you took the miles out of my account and told me that i could restore by paying $150 or opening a credit card,@USAirways  you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card
569229796401684480,neutral,0.6768,,0.0,United,nope. no case id either time.,@united nope.  no case id either time.
570203218686423041,negative,1.0,Cancelled Flight,1.0,United,how does it get cancelled flightled 10 hours before take off?,@united how does it get Cancelled Flightled 10 hours before take off?
570218794414673921,negative,1.0,Customer Service Issue,0.6503,American,you sent me a cheque today which can’t be paid into a uk bank account. very annoying!,@AmericanAir You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying!
568951601777512448,negative,1.0,Late Flight,1.0,United,thank you for 7 hrs at terminal d in dulles airport,@united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M
568972438693916672,neutral,1.0,,,United,airlines. on flight ua 1669. need to make ua 3781. can u hold the plane for us?,"@united airlines.
On flight UA 1669.
Need to make UA 3781.
Can u hold the plane for us?"
569298251418959872,negative,1.0,Cancelled Flight,0.6561,United,having to pay for a hotel room in cleveland because of last minute cancelled flightled connecting flight. booked through united..unimpressed!,@united having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed!
570000126636216320,negative,1.0,Customer Service Issue,0.7117,American,"it's not about weather, it's logistics. why should i hold for 90 minutes when you called me? why not get more desk agents?","@AmericanAir It's not about weather, it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents?"
568513003307429888,positive,0.6634,,,Southwest,makes flying for fun! flight crew just led the plane in singing happy birthday to one of our guys! #luvintheair,@SouthwestAir makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir
569661509988708352,negative,0.6275,Cancelled Flight,0.3166,American,hopefully you guys are willing to cover my lovely car rental and living charges...i love being here for two extra days..,@AmericanAir Hopefully you guys are willing to cover my lovely car rental and living charges...I love being here for two extra days..
570261418387353601,negative,1.0,Flight Booking Problems,1.0,American,i am trying to change the time of a flight i already purchased and was told i have to pay a $400 change fee. ridiculous.,@AmericanAir I am trying to change the time of a flight I already purchased and was told I have to pay a $400 change fee. Ridiculous.
569944061848760320,neutral,0.6559,,0.0,Southwest,my ticket was booked 1/27 to cun. does the arrival time reflect that cun is now on est time?,@SouthwestAir my ticket was booked 1/27 to CUN. Does the arrival time reflect that CUN is now on EST time?
569911515106582528,negative,1.0,Late Flight,1.0,United,1.75 hour delay. nothing says sorry like a voucher. missing time with family. #family #precioustime,@united 1.75 hour delay.  Nothing says sorry like a voucher.  Missing time with family.  #family #precioustime
570271896887017472,neutral,0.6709999999999999,,,American,thanks for the info is there a number i can call to speak to a person? it's going to take an hour to type it out,@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out
569341255399964672,negative,1.0,Late Flight,0.6651,Delta,u suck!we have been sitting here for 9hrs because of ur negligence,@JetBlue u suck!we have been sitting here for 9hrs because of ur negligence
570237269753376768,neutral,1.0,,,American,connection is us2065,@AmericanAir Connection is US2065
568588931379253248,negative,1.0,Can't Tell,0.6709,Southwest,i figured the streaming wouldn't work per the tos but just the site is taking longer than 5 minutes to load,@SouthwestAir I figured the streaming wouldn't work per the TOS but just the @NASCAR site is taking longer than 5 minutes to load
569196241252282368,negative,1.0,Customer Service Issue,0.3417,United,"really fucked my day up hilo to lax 2hr30min delay because of software? missed connection, getting home 8hrs late flightr no upgrade nothin","@united really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin"
569651504753332225,negative,1.0,Late Flight,1.0,American,delayed for two hours at ord--&gt;cdg the one time i need to be there to catch a train... 😒,@AmericanAir delayed for two hours at ORD--&gt;CDG the one time I need to be there to catch a train... 😒
569670708818780161,neutral,1.0,,,US Airways,do you know what flight the pilots for 1581 are coming in on? thanks.,@USAirways do you know what flight the pilots for 1581 are coming in on? Thanks.
568095961408507904,positive,1.0,,,Delta,beatriz and susan. gate 4 mco.,@JetBlue Beatriz and Susan. Gate 4 MCO.
569894356393570304,negative,1.0,Customer Service Issue,0.6412,American,i tried already and i am on the waiting list for a call back #2hourwaitsucks,@AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks
567723534344933376,negative,1.0,Late Flight,1.0,Southwest,discount for three delays?,@SouthwestAir discount for three delays?
568203327965696002,neutral,1.0,,,Delta,client is asking if kids need their own email addresses to get tb acct. is this true?,@JetBlue client is asking if kids need their own email addresses to get TB acct. Is this true?
568984950709432320,neutral,0.6752,,0.0,Southwest,i met my twitter friend waiting outside the troubadour #destinationdragons,@SouthwestAir @TifffyHuang I met my twitter friend waiting outside the Troubadour #DestinationDragons http://t.co/lf69waf5ad
569571643044929536,negative,1.0,Flight Attendant Complaints,0.6593,United,"i'm not sure how you can help. your flight experience is terrible, planes are dirty and staff is rude. start over perhaps?","@united I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps?"
570049704618299392,negative,1.0,Customer Service Issue,1.0,American,an hour now waiting on the phone for us air help. 10 hours waiting at the airport yesterday. love the service guys.,@AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys.
569962134328778752,negative,1.0,Customer Service Issue,1.0,American,this entire process took sooooo long that no decent seats are left. #customerservice,@AmericanAir This entire process took sooooo long that no decent seats are left.  #customerservice
569919703054991361,negative,0.6955,Customer Service Issue,0.6955,American,"for the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts","@AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts"
569665983113080832,negative,1.0,Can't Tell,0.6792,American,then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? wow. uncool &amp; untrue,@AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool &amp; untrue
568437777647460352,neutral,0.6684,,,Southwest,congratulations!,@SouthwestAir @FortuneMagazine Congratulations!
570048188830216192,negative,1.0,Customer Service Issue,1.0,US Airways,i am a premium #dividendmiles #cardholder. unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold.,@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold.
570049923858567168,negative,0.6776,Can't Tell,0.3451,United,comically on the return flight from ase there were two united flights boarding at adjacent gates and not clear which plane to board,@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board
569676404893163520,positive,0.6536,,,Southwest,"beautiful view flying into san jose, ca this evening","@SouthwestAir beautiful view flying into San Jose, CA this evening http://t.co/SxVaGbRTlI"
568946502615179264,negative,0.6544,Flight Booking Problems,0.3291,Southwest,it says i can't because my flight is in progress.,@SouthwestAir it says I can't because my flight is in progress.
569188792541818880,negative,1.0,Bad Flight,0.3521,United,had a maintenance issue. stuck in geneva with meal voucher that won't even cover a plate flight of spaghetti. really.,@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.
569330030074990592,negative,1.0,Customer Service Issue,1.0,US Airways,that's clever. its clear you need more agents. 94 min hold and counting. flex workforces are highly possible in 2015,@USAirways That's clever. Its clear you need more agents. 94 min hold and counting. Flex workforces are highly possible in 2015
569935692161134592,neutral,0.7145,,0.0,American,i wrote down the evoucher number. i got rid of the voucher when i purchased air fair,@AmericanAir I wrote down the evoucher number. I got rid of the voucher when I purchased air fair
568134036239097856,neutral,0.6888,,,Delta,thank you for opening the conversation. i hope you can make it right.,@JetBlue Thank you for opening the conversation.  I hope you can make it right.
568926716644745216,positive,1.0,,,Southwest,thank you!,@SouthwestAir Thank you!
569970853334650880,neutral,1.0,,,US Airways,and i would have been willing to give him the benefit of the doubt and say we misunderstood each other until he went on a,@USAirways and I would have been willing to give him the benefit of the doubt and say we misunderstood each other until he went on a
567872411418247169,negative,1.0,Customer Service Issue,1.0,Southwest,no self help way to put in tsa pre check number for existing reservation. very annoying. 800 is not reachable.,@SouthwestAir no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable.
569919793572261888,negative,1.0,Can't Tell,0.6274,American,don't require us to memorize a five-word phrase and remember it after we hear another six million options,@AmericanAir Don't require us to memorize a five-word phrase and remember it after we hear another six million options
569350924633812992,negative,1.0,Bad Flight,0.3667,United,30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. next flight is 350pm,@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm
569701285588541441,negative,1.0,Bad Flight,0.6762,Southwest,waited 34 mins for baggage mdw&gt;mem and the in-flight service was suspended so no drink 😕,@SouthwestAir waited 34 mins for baggage MDW&gt;MEM and the in-flight service was suspended so no drink 😕
568624528131125248,negative,1.0,Late Flight,1.0,United,thanks for ruining my wedding anniversary. flight ua4904 from ewr to rdu is delayed by over 3 hours and will reach home the nxt day,@united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day
569415076400242688,negative,1.0,Flight Booking Problems,0.672,United,i bought a ticket with a price that was published by mistake and now i got an email that indicates united cancelled flightled my ticket! why?,@united I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why?
570094120993054720,positive,1.0,,,American,you will!! every chance i get! thanks for keeping me exec platinum.,@AmericanAir @gerri_elliott You will!! Every chance I get! Thanks for keeping me Exec Platinum.
568569739225604096,neutral,1.0,,,Delta,airways corporation (nasdaq:jblu) update: says #lufthansa ... - markets bureau,@JetBlue Airways Corporation (NASDAQ:JBLU) Update: @JetBlue says #Lufthansa ... - Markets Bureau http://t.co/aPY3zLSqUu
567594579310825473,negative,1.0,Bad Flight,0.6707,United,"and don't hope for me having a nicer flight some other time, try to do things right. you sold me those tickets with that connetion","@united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion"
569250085516681216,neutral,1.0,,,Southwest,"i know where that is! alas i live far, far away now. #books","@SouthwestAir I know where that is! Alas I live far, far away now. #Books"
569977263191662595,negative,1.0,Customer Service Issue,1.0,US Airways,on 5:55 flight to ctl to catch 8pm flight to sfo. but empty seats on 4:15 flight which wasn't offered. awful service continues.,@USAirways on 5:55 flight to CTL to catch 8pm flight to sfo. But empty seats on 4:15 flight which wasn't offered.  Awful service continues.
570010327036735488,negative,0.659,Lost Luggage,0.3415,American,i'll try to have a great week once i receive it 😩😭💔,@AmericanAir I'll try to have a great week once I receive it 😩😭💔
569351618522705920,positive,1.0,,,Southwest,thanks for getting me home from denver tonight despite the snow!,@SouthwestAir thanks for getting me home from Denver tonight despite the snow!
568474423742738432,positive,0.6890000000000001,,0.0,Delta,there's just so many choices for y'all south of the border and i know not every airline is equal - lowest price != best value. ;),@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;)
568145575452876800,negative,1.0,Bad Flight,0.662,Southwest,i'm miserable on your orlando to vegas nonstop right now. how big must a guest be for u to require 2 seats? i'm in 1a btw.,@SouthwestAir I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats?  I'm in 1A btw.
569880012230242304,negative,0.6686,Flight Booking Problems,0.3367,American,it's not a friend it's a legally required chaperone on a school trip.,@AmericanAir it's not a friend it's a legally required chaperone on a school trip.
569665707870285824,negative,1.0,Lost Luggage,0.6946,American,"delivered mom's delayed bag to the wrong place. 2 hrs on hold yesterday, &gt;1 hr today. still no bag. #aa","@AmericanAir delivered mom's delayed bag to the wrong place. 2 hrs on hold yesterday, &gt;1 hr today. Still no bag. #AA http://t.co/QKkJdFObOS"
569923360982900737,negative,0.6606,Cancelled Flight,0.6606,American,my flight 1337 is cancelled flightled. can you let me know what my new flight info is?,@AmericanAir my flight 1337 is Cancelled Flightled.  Can you let me know what my new flight info is?
569873665640292353,positive,0.6806,,,Virgin America,"has getaway deals through may, from $59 one-way. lots of cool cities #cheapflights #farecompare","@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare"
567733609130233856,positive,0.7097,,0.0,United,"no worries about the tweets. we all should do what we can to make sure we, as in your tag line, ""fly the friendly skies.""","@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, ""Fly the Friendly Skies."""
568039715699609600,neutral,1.0,,,US Airways,last name pordes,@USAirways last name Pordes
569811013786312704,negative,1.0,Late Flight,1.0,United,really 1st flt frm iad 2 iah is - late flight &amp; -going via nashville? #inconvenience. downgraded but not on ticket,@united really 1st flt frm IAD 2 IAH is - Late Flight &amp; -going via Nashville? #inconvenience. Downgraded but not on ticket
569957053432639488,neutral,0.6821,,0.0,United,thanks . had a question about the wait time for baggage on ua6366,Thanks @united. @imran_r44 had a question about the wait time for baggage on UA6366
569702870423117825,negative,1.0,Late Flight,1.0,Delta,"- fix your @#$&amp; jet bridges. 40 minute delay, 2nd gate...still waiting! #jetblues","@JetBlue - Fix your @#$&amp; jet bridges.  40 minute delay, 2nd gate...still waiting!  #jetblues http://t.co/ncB2oNcS9i"
569731189214351360,positive,1.0,,,American,gate agent jan l at phoenix was at least able to get my younger daughter seated near my wife. thank you!,@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!
570280548922499073,negative,1.0,Late Flight,0.6383,United,well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis,@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis
568556238012678144,positive,0.6565,,,United,“: happy to have had you on board. please share details here: ^kp” done!,“@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP” Done!
568439171028791297,negative,1.0,Bad Flight,0.6762,Southwest,i paid for inflight wifi only for it not to work. download speed was 0.21mbps &amp; i ended up watching the free tv instead.,@SouthwestAir I paid for inflight wifi only for it not to work. Download speed was 0.21mbps &amp; I ended up watching the free TV instead.
570254375081414656,neutral,1.0,,,American,are you expecting delays/cancelled flightlations at dallas on 25/26th due to the snow? nothing like monday i hope!,@AmericanAir Are you expecting delays/Cancelled Flightlations at Dallas on 25/26th due to the snow? Nothing like Monday I hope!
570022345424834560,negative,1.0,Late Flight,0.6559,United,has made my no fly list. other airlines wait when connector late flight. stuck in iah.,@united has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH.
570308156699611137,neutral,1.0,,,US Airways,never received such horrible service or treated so poorly as richard p. today. no excuse for attitude &amp; ripping up our tickets!,@USAirways never received such horrible service or treated so poorly as Richard P. today. No excuse for attitude &amp; ripping up our tickets!
568177152924860416,neutral,1.0,,,Delta,to allow payment by #apple pay - patriarc,@JetBlue to allow payment by #Apple Pay - Patriarc http://t.co/bdUaUZFhW2
570109219078152193,negative,1.0,Can't Tell,0.3474,US Airways,yes but again valuable time has been lost,@USAirways yes but again valuable time has been lost
567946616792952832,negative,1.0,Flight Attendant Complaints,0.6863,United,treats service members like crap never flying again with them #unitedairlines,@united  treats service members like crap never flying again with them #UnitedAirlines  @CNN
569850239789568000,negative,1.0,Customer Service Issue,1.0,American,at least you got a response from via twitter. i went 0 for 2 yesterday.,@malhoit at least you got a response from @AmericanAir via Twitter. I went 0 for 2 yesterday.
570251814970515456,negative,0.7276,Can't Tell,0.7276,American,i need refund.,@AmericanAir I need refund.
569605022197153792,positive,0.6593,,,American,my return flight is scheduled on wednesday; aa138 i believe. thanks for the help!,@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe.  Thanks for the help!
569977223198822400,negative,0.6888,Can't Tell,0.3479,Southwest,"like kelsey said, really bad spot for locals. do you know how long it takes to find parking then walking over to the bellagio?","@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?"
569884644893532161,negative,0.6847,Customer Service Issue,0.6847,American,could have voided the ticket since it was &gt; 24hrs since flight booking problems. are you going to waive the fees? still can't get through.,@AmericanAir Could have voided the ticket since it was &gt; 24hrs since Flight Booking Problems. Are you going to waive the fees? Still can't get through.
568677207062609920,negative,1.0,Customer Service Issue,1.0,United,it's a shame the great customer service wasn't continued in sfo. slightly absurd,@united it's a shame the great customer service wasn't continued in SFO. Slightly absurd
569495331399995392,neutral,1.0,,,Southwest,i forgot to put my tsa pre number in before i checked in. it is now in my profile but will it be on my boarding pass in the am,@SouthwestAir i forgot to put my tsa pre number in before I checked in. It is now in my profile but will it be on my boarding pass in the am
569633036251340800,neutral,1.0,,,Delta,"i have someone driving me, it's best to get a wheelchair once i get inside?","@JetBlue I have someone driving me, it's best to get a wheelchair once I get inside?"
568176529584173056,negative,1.0,Bad Flight,1.0,Southwest,your wifi is shit. fix that up before i jump out of the closest bloody fucking emergency exit.,@SouthwestAir your WiFi is shit. fix that up before I jump out of the closest bloody fucking emergency exit.
568057346607460354,neutral,0.6953,,0.0,United,i submitted a status match last week and have not heard back. im a delta customer looking to switch to united. please assist.,@united I submitted a status match last week and have not heard back. Im a delta customer looking to switch to United. Please assist.
567772219549478912,positive,1.0,,,Southwest,thanks i think we've got it figured out,@SouthwestAir thanks I think we've got it figured out
569884616649269248,negative,1.0,Bad Flight,0.6556,Southwest,i'm going to start charging you for the consistent body pat downs. starting to feel like a piece of meat. #punishedforflying,@SouthwestAir I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying
569941609225293824,positive,1.0,,,Southwest,another great trip! lax 823 - las 3075- bna. thanks so much!!!,@SouthwestAir another great trip! LAX 823 - LAS 3075-  BNA. Thanks so much!!!
570077991436484609,negative,0.6915,Can't Tell,0.3617,US Airways,everyone is sorry. don't have what i need for meeting tomorrow. 140 charac. isn't nearly enough to highlight your shortcomings,@USAirways Everyone is sorry.  Don't have what I need for meeting tomorrow.  140 charac. isn't nearly enough to highlight your shortcomings
567745702231830529,negative,1.0,Customer Service Issue,0.6738,US Airways,cust serv reps who are unable to change reservations in your system check in unaware of cancelled flights that i got word on night before,@USAirways cust serv reps who are unable to change reservations in your system Check in unaware of Cancelled Flights that I got word on night before
569656504946536449,neutral,1.0,,,United,can you help me get from iah to sfo earlier tonight?,@United can you help me get from IAH to SFO earlier tonight?
568527292135133184,negative,1.0,Customer Service Issue,1.0,United,i have and been denied! i called and got hung up on. did speaks with manager on second call,@united I have and been denied! I called and got hung up on. Did speaks with manager on second call
569332471193595904,negative,1.0,Lost Luggage,0.6372,Southwest,no such thing as a free flight. gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me.,@SouthwestAir  no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me.
569952605721337856,neutral,0.6447,,,Delta,why we can't have nice things. rt : our fleet's on fleek.,Why we can't have nice things. RT @JetBlue: Our fleet's on fleek. http://t.co/HP9RPPCvHx
569937767775510530,neutral,1.0,,,Delta,“: our fleet's on fleek. really jet blue? lmao,“@JetBlue: Our fleet's on fleek. http://t.co/ar0VayLmFc” Really Jet Blue? Lmao
568970274303045634,positive,0.6953,,,US Airways,experience exceptional service from cherry at #denverairport. #greatservice. #professionalism,@USAirways experience exceptional service from Cherry at #DenverAirport.  #GreatService. #professionalism
569914141814726657,negative,1.0,Flight Booking Problems,0.3405,American,funny you should say that. i have been monitoring since january 1st. no change in availability. #fakeawards #luvisbetter,@AmericanAir Funny you should say that. I have been monitoring since January 1st. No change in availability. #fakeawards #LUVisbetter
568164374248067072,negative,1.0,Can't Tell,1.0,United,this may be the last time i fly your airline.,@united this may be the last time I fly your airline.
568825797613645824,neutral,1.0,,,Southwest,how do i go on the scavenger hunt if i'm in boston?,@SouthwestAir how do I go on the scavenger hunt if I'm in Boston?
569261077877248000,neutral,1.0,,,United,give me an email address and i'll send the actually screen shot to you.,@united give me an email address and I'll send the actually screen shot to you.
569143454434926592,negative,1.0,Late Flight,0.6817,United,"if you're going to cancelled flight flights today, do everyone a favor and get on it now. don't stall the inevitable.","@united if you're going to Cancelled Flight flights today, do everyone a favor and get on it now. Don't stall the inevitable."
568833608460283904,negative,1.0,Bad Flight,0.6593,Southwest,flying now from jax to den and i paid $8 for wifi that barely is functional. couldn't do work if i wanted to. never again.,@SouthwestAir Flying now from JAX to DEN and I paid $8 for wifi that barely is functional.  Couldn't do work if I wanted to.  Never again.
568802105005346817,neutral,1.0,,,Southwest,do you know when the last chance is?,@SouthwestAir @geekstiel Do you know when the last chance is?
567830991491997696,negative,1.0,Flight Attendant Complaints,1.0,US Airways,"so i ask for ice and the attendant snaps ""i dont have ice on this cart"" not 5 min late flightr 2 cups of ice to the people 2 rows ahead.","@USAirways so i ask for ice and the attendant snaps ""i dont have ice on this cart"" not 5 min Late Flightr 2 cups of ice to the people 2 rows ahead."
569900867324932096,negative,1.0,Flight Attendant Complaints,0.3547,American,your staff at jfk airport are discussing the way we we're left stranded,@AmericanAir your staff at JFK airport are discussing the way we we're left stranded
569924092280774656,negative,0.6691,Can't Tell,0.3399,Delta,haha! : our fleet's on fleek.,Haha! @JetBlue: Our fleet's on fleek. http://t.co/KmaNLdQbh4”
568210483959836672,neutral,1.0,,,United,^jt is the ord to phl flight at 9:15 pm (cdt) delayed? dm i'm kinda hoping not to be stranded at ord either.,@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.
569716646165778432,negative,1.0,Flight Attendant Complaints,1.0,US Airways,attendants at the gate. enjoyed watching the other flight to our destination take off before having a horrible attendant give us,@USAirways attendants at the gate. Enjoyed watching the other flight to our destination take off before having a horrible attendant give us
569522820725788674,negative,0.684,Customer Service Issue,0.684,US Airways,"my friends are stuck at kphl and not getting any help from anyone, can you guys contact them please?","@USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please?"
569509408939487232,positive,0.6869,,,Delta,they miraculously fixed the plane #kudos to shoe ever it was,@JetBlue they miraculously fixed the plane #kudos to shoe ever it was
567755891714174976,positive,1.0,,,US Airways,customer service at its finest,@USAirways customer service at its finest
567951109677027328,negative,0.6917,Cancelled Flight,0.3803,Southwest,will you please tell me if i'll make my flight out of here tomorrow 8am? i've been tryin for 3 days now to leave,@SouthwestAir will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave
568779615323299840,positive,0.6667,,,Delta,then you better #holdon - #everythingsgonnabealright 4 our #brandloveaffair #truebluelove #travel #business,Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https://t.co/64kN6GEEP8 #TrueBlueLove #travel #business
569076569983086592,neutral,1.0,,,Delta,thank you ! what about paris ? could we arrange something from there ?,@JetBlue Thank you ! What about Paris ? Could we arrange something from there ?
569659027073867777,negative,1.0,Late Flight,1.0,US Airways,flight 614 keeps telling a few more mins to take off its been an hour. first time with you not the best #lies #brokenpromises,@USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises
568035844088590336,negative,1.0,Customer Service Issue,1.0,US Airways,#usairways #unacceptable #holdtime really?!,@usairways #usairways #unacceptable #holdtime REALLY?! http://t.co/UPp41AbxrQ
569621365634015232,negative,1.0,Cancelled Flight,1.0,US Airways,what a great way to kick someone when they are down. cancelled flight a noon flight and rebook me on one two hours south from here tomorrow,@USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow
567896040982069249,negative,1.0,Customer Service Issue,1.0,US Airways,"now, the jfk baggage office has actually run out of paper hotel vouchers. #thislinehasntmovedforanhour","@USAirways Now, the JFK Baggage Office has actually run out of paper hotel vouchers. #thislinehasntmovedforanhour"
568522203198697474,negative,0.6436,Can't Tell,0.324,Virgin America,"seriously, though. will there not be direct flights from sfo-fll in may???","@VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may???"
569561389121060864,negative,1.0,Customer Service Issue,1.0,US Airways,"yes, there is horrible snow. but seriously, can you not hire more people to answer the phones? competitor have call back numbers.","@USAirways Yes, there is horrible snow. But seriously, can you not hire more people to answer the phones? Competitor have call back numbers."
568169348721848322,neutral,1.0,,,Delta,says #lufthansa incentive offer to have no impact on share count - nasdaq,@JetBlue Says #Lufthansa Incentive Offer To Have No Impact On Share Count - Nasdaq http://t.co/VU7XSWJKiY
570268326250745856,neutral,0.6304,,0.0,American,my flight to dfw from lit on my way to pdx tomorrow was cancelled flighted. can you help me?,@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?
569589454194790400,positive,0.6536,,,Southwest,is hosting an party in the terminal in atlanta. #peanutsonaplatter,@SouthwestAir is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter
569736870927556608,negative,1.0,Lost Luggage,0.6416,American,you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded,@AmericanAir  you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded
568884751022624768,negative,1.0,Lost Luggage,1.0,Southwest,"yes, but i like need my luggage before tomorrow morning","@SouthwestAir Yes, but I like need my luggage before tomorrow morning"
569777311475765248,positive,1.0,,,US Airways,you are the best!!! you are amazing!!! follow me please;)🙏🙏🙏,@USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)🙏🙏🙏
569616836884619264,negative,0.6694,Flight Booking Problems,0.6694,United,"heard about the voucher/miles credit for cancelled flighting my international flight yesterday, but i didn't get an email.","@united heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday, but I didn't get an email."
570191874151092225,neutral,1.0,,,American,"the motor that usually starts the engine is broke and ground crew failed to do it on time, per pilot #maintenance","@AmericanAir the motor that usually starts the engine is broke and @CVGairport ground crew failed to do it on time, per pilot #maintenance"
567837314782765056,negative,0.6859999999999999,Flight Attendant Complaints,0.6859999999999999,United,if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff,@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff
569496793668591617,negative,1.0,Customer Service Issue,1.0,Southwest,no human contact for 2 mths from cust relations or refund dept. if ever a problem do u have humans i can talk to?,@SouthwestAir no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?
569971233351213056,negative,1.0,Can't Tell,0.6992,US Airways,power trip. i felt completely threatened and unsafe and i am so angry. derrick bussey. dca. would like to reiterate that i was,@USAirways power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey.  DCA. Would like to reiterate that I was
569144072843063296,negative,1.0,Can't Tell,0.6589,United,i'm afraid not... i fly or service every week and i'm just unhappy..spend too much money to be unhappy,@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy
568416602728890370,negative,0.6768,Can't Tell,0.3536,US Airways,let's say it's directly correlate flightd to the chance of a replacement case. i know which would cost the airline less!,@USAirways let's say it's directly correLate Flightd to the chance of a replacement case. I know which would cost the airline less!
569949946146742272,positive,1.0,,,American,i got a new reservation for tomorrow. thanks!,@AmericanAir i got a new reservation for tomorrow. Thanks!
568600144406568962,negative,0.687,Late Flight,0.687,United,4840 you knew this flight was delayed! mht to alb to ewr to get crew. your arrival is late flightr than the departure! update your site!,@united 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site!
568831574474661888,negative,1.0,Damaged Luggage,0.6406,United,airlines abuse your expensive video equipment and overcharge you for the privilege via,@united airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman
569758956941234176,negative,1.0,longlines,0.6579999999999999,US Airways,and how do you only have 1 agent at phx customer service desk when an hour ago the line was over 100 people long?,@USAirways And how do you only have 1 agent at PHX customer service desk when an hour ago the line was over 100 people long?
569923525508665344,neutral,0.664,,,Delta,😩😂😂😂😂 “: our fleet's on fleek.,😩😂😂😂😂 “@JetBlue: Our fleet's on fleek. http://t.co/yco9dikpt9”
569814855349346304,positive,1.0,,,American,"thanks guys, you got it. i'm heading to milan on wednesday, so big week with the aa family :)","@AmericanAir Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :)"
567872614296862720,neutral,1.0,,,United,is there a referral program for the milageplus explorer card?,@united is there a referral program for the Milageplus explorer card?
570304740279640064,neutral,0.6665,,0.0,US Airways,shout out to cathy at the vegas airport check-in for hooking us up!,@USAirways shout out to Cathy at the Vegas airport check-in for hooking us up!
569697735177170945,negative,1.0,Flight Attendant Complaints,0.6920000000000001,American,"your gate agents at dfw gate b16 are pathetic tonight. terrible communication, stories changing and apathetic","@AmericanAir your gate agents at DFW gate B16 are pathetic tonight.  Terrible communication, stories changing and apathetic"
569626796385116160,negative,0.6613,Customer Service Issue,0.3373,American,please please american call me so i can rebook ticket .,@AmericanAir @travisamex please please American call me so I can rebook ticket .
570302030742470658,neutral,0.6825,,,Southwest,once again on glassdoor's best places to work snagging # 15 overall #notsurprising #luvthem,@SouthwestAir once again on Glassdoor's Best Places To Work snagging # 15 overall #notsurprising #LUVthem
568921407813521409,negative,1.0,Lost Luggage,1.0,United,really....you charge me $25 to check a bag and then you put it on a different flight....still don't have my bag!!!,@united Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!!
570226757380530176,negative,0.6824,Bad Flight,0.3665,American,...2/2 doesn't help me.,@AmericanAir ...2/2 doesn't help me.
569658725016809472,negative,1.0,Customer Service Issue,0.3622,American,understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day,@AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day
568874399652306944,neutral,0.6404,,0.0,US Airways,that's not the question. question is: how do i get past the computer fastest if we both know that the computer can't help me?,@USAirways That's not the question. Question is: how do I get past the computer fastest if we both know that the computer can't help me?
569563087964995584,positive,0.6667,,,Delta,"“: well captured, brittany! we love the clouds! :) enjoy the ride!” thank you!","“@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :)  Enjoy the ride!” Thank you!"
568095863731433473,positive,1.0,,,US Airways,thanks for seating me next to 2 hot athletes. this flight is significantly better now!,@USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now!
569134333166002177,negative,0.6596,Flight Booking Problems,0.3617,US Airways,how do i find an email address regarding reativation of dividend miles. nothing on website,@USAirways how do I find an email address regarding reativation of dividend miles. Nothing on website
569951016033980416,positive,1.0,,,American,"thanks gang! mind if i ask, do you handle all of your social media in house?","@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?"
568429136584286209,neutral,0.6824,,,Southwest,i've been a fan of imagine dragons since 2012 and they're my fave band and #destinationdragons is during my bday can i get tix,@SouthwestAir I've been a fan of imagine dragons since 2012 and they're my fave band and #DestinationDragons is during my bday can I get tix
570124596180955136,neutral,0.615,,0.0,Virgin America,lax to ewr - middle seat on a red eye. such a noob maneuver. #sendambien #andchexmix,@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix
568806267940048896,positive,1.0,,,US Airways,reservation agent on the phone did a great job.,@USAirways Reservation agent on the phone did a great job.
570093652120178689,negative,0.6553,Customer Service Issue,0.6553,American,no not yet. waiting now to be connected to an agent,@AmericanAir no not yet. Waiting now to be connected to an agent
569911064105754624,negative,1.0,Late Flight,1.0,US Airways,"delayed, connection missed, now extended layover how about a lounge pass for phl. #5077","@USAirways delayed, connection missed, now extended layover how about a lounge pass for PHL. #5077"
567931026686767104,negative,1.0,Can't Tell,0.3841,United,next flight? don't think i'll be spending anymore money with you guys ever. it was that bad.,@united next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad.
569806083981758464,positive,0.6702,,0.0,American,thanks. they did not charge anything in the end so all is good.,@AmericanAir thanks. They did not charge anything in the end so all is good.
568920244691070976,neutral,1.0,,,Delta,. process begins 6:48,.@JetBlue process begins 6:48
568523935853051906,negative,0.6688,Flight Booking Problems,0.3526,Southwest,flight booking problems all my late flight summer travel! did the aus-cun direct flight disappear?,@SouthwestAir Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear?
569986794797842433,negative,1.0,Customer Service Issue,1.0,US Airways,your customer service # has a recording that says we are to busy to assist and hangs up. great touch. #poorservice,@USAirways your customer service # has a recording that says we are to busy to assist and hangs up. Great touch. #poorservice @GMA @CBSNews
568961737715789824,negative,0.6421,Late Flight,0.6421,United,is ua938 still taking off at 9:05pm? i'm stuck on the tarmac on ua3462 waiting to get in.,@united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.
569724545738760192,negative,1.0,Cancelled Flight,0.6341,American,yes. shows cancelled flightled &amp; asks for her to contact you at 800 number.,@AmericanAir yes. Shows Cancelled Flightled &amp; asks for her to contact you at 800 number.
569002703558475777,negative,1.0,Bad Flight,1.0,US Airways,"&gt;250k miles on usair. last four flights not good. other airlines much improved. billing issues, seats, legroom, in air service.","@USAirways &gt;250k miles on usair.  Last four flights not good. Other airlines much improved. Billing issues, seats, legroom, in air service."
569658152741957634,neutral,0.6693,,0.0,American,"hi ho, hi ho. it's off to work i go. #weeklycommuteonaa","@AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http://t.co/JQHg4jTm4w"
568900016636452864,negative,1.0,Lost Luggage,1.0,Delta,...second incident of lost baggage. i sent you a dm. thoughts?,@JetBlue ...second incident of lost baggage.  I sent you a DM.  Thoughts?
569255493610442752,negative,1.0,Customer Service Issue,0.355,Southwest,can you please dm me who i can speak with regarding my receipts and who i can email a presidential level complaint,@SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint
567793538134716417,neutral,1.0,,,Southwest,"can i take my electric skateboard on a domestic flight? if so, do same policies listed on your site for regular boards apply?","@SouthwestAir can i take my electric skateboard on a domestic flight? if so, do same policies listed on your site for regular boards apply?"
568920546043408385,neutral,1.0,,,Delta,"question, flying for the 1st time with my 16mont old son...do i need to bring anything for him? birth certificate/s.s. card etc?","@JetBlue question, flying for the 1st time with my 16mont old son...do I need to bring anything for him? Birth certificate/S.S. card etc?"
569595123799101440,negative,0.6818,Customer Service Issue,0.375,US Airways,". trying to get a partner pnr, and have spent more than 1 hour on hold. i know its snowing somewhere, but this is awful",".@USAirways trying to get a partner PNR, and have spent more than 1 hour on hold.  I know its snowing somewhere, but this is awful"
569940883975446528,negative,1.0,Late Flight,0.6867,United,at what pt do u just cancelled flight! finally got stndby 4 1pm flight. what a day! #missedwork #clientnothappy,@united at what pt do u just Cancelled Flight!  Finally got stndby 4 1pm flight. What a day!  #missedWork #clientNotHappy http://t.co/sUPrLfOi8T
567832862130577408,negative,0.6627,Can't Tell,0.3373,US Airways,ticket couldnt be used bc unable to get to departing dest (rsw) bc of blizzard in bos. told only way to use credit is $200 fine,@USAirways ticket couldnt be used bc unable to get to departing dest (RSW) bc of blizzard in BOS. Told only way to use credit is $200 fine
569664261678600192,neutral,1.0,,,American,you wont allow calls? my husband has a ticket but it looks like all the seats are taken? i cant even call.,@AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call.
568031932719566849,positive,1.0,,,United,"cool, thanks.","@united cool, thanks."
569754680626008064,negative,1.0,Cancelled Flight,1.0,United,so you jacked out my cousins trip to portland and then cancelled flightled her return trip?! no more united,@United so you jacked out my cousins trip to Portland and then Cancelled Flightled her return trip?! No more United
569197515993534464,neutral,1.0,,,Virgin America,spruce moose!,@virginamerica spruce moose!
567734795849834497,negative,1.0,Cancelled Flight,1.0,United,step 1: cancelled flight flight. step 2: don't notify customer. step 3: charge them for food while they try to survive their wait. brilliant.,@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.
569804677472251904,negative,0.6543,Late Flight,0.6543,United,morning! 4603 has been delayed by 7 hours. can you get me to newark for my 10am meeting?,@united Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting?
568527517910319104,positive,0.6712,,0.0,United,thanks for making sure they hear the message!,@united thanks for making sure they hear the message!
568976030947418112,negative,0.6598,Bad Flight,0.3402,Southwest,"cool the plane you said is ours that just left the terminal for a diff city? she a cold betch for ""flying the friendly skies""","@SouthwestAir cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for ""flying the friendly skies"""
569642569203904512,negative,0.6593,Can't Tell,0.3407,Delta,"yes, please get me the seats we paid for.","@JetBlue yes, please get me the seats we paid for."
567749243658858496,neutral,1.0,,,Delta,how do i get a copy of my last flight showing original time and delay? i need it for work. thanks!,@JetBlue how do I get a copy of my last flight showing original time and delay? I need it for work. Thanks!
568803260569690112,neutral,0.6565,,0.0,United,past,@united past
568650724399321088,positive,1.0,,,United,"please do! she went above and beyond what she had to do, she made us her number one priority!","@united please do! She went above and beyond what she had to do, she made us her number one priority!"
569681746037383168,negative,1.0,Customer Service Issue,1.0,United,we still need help. hung up on twice. customer service rep said there is no way to help between the gate rep and phone rep.,@united we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep.
570272997052805120,negative,1.0,Customer Service Issue,1.0,United,no. denver said they don't handle baggage that made it to colo. springs. they gave me an 800 number to call. no help there either.,@united No. Denver said they don't handle baggage that made it to Colo. Springs.  They gave me an 800 number to call. No help there either.
568371161484161025,negative,1.0,Customer Service Issue,1.0,United,no response 3 weeks since complaint submitted and 3 days since you all said you would look into it,@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it
569868010665611265,negative,1.0,Bad Flight,0.7081,Southwest,does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil &amp; dust from previous flights?,@southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil &amp; dust from previous flights?
569929945331449856,negative,1.0,Bad Flight,0.6688,US Airways,"usually ""sorry"" doesn't involve moving people to middle seats and removing them from upgrade lists. guess that's a club perk.","@USAirways usually ""sorry"" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk."
569624909501984768,negative,1.0,Bad Flight,0.6508,United,i'd rather spend two days in the back seat of a volkswagen than two hours on your plane! #disgruntled #whatacluster,@united I'd rather spend two days in the back seat of a Volkswagen than two hours on your plane! #disgruntled #whatacluster
569868201720287232,negative,1.0,Customer Service Issue,0.6382,American,i've witnessed a manager named denise yell at 2 different customers with my same issue. #rude,@AmericanAir I've witnessed a manager named Denise yell at 2 different customers with my same issue. #rude
569328854948573187,positive,0.6925,,0.0,US Airways,"eyyyy! cancelled flightlations, flight booking problemss, reflight booking problemss, but y'all got me on the same flight out tonight (not tomorrow) &amp; the fc upgrade. thx!","@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) &amp; the FC upgrade. Thx!"
570083548364992512,negative,1.0,Customer Service Issue,1.0,US Airways,- it's all automated and no one cares to understand the problem i'm having,@usairways - It's all automated and no one cares to understand the problem I'm having
569699694454001664,negative,1.0,Customer Service Issue,0.6421,US Airways,the fact we did not get notified hindered our ability to look for alternate flights before they were snapped up.,@USAirways The fact we did not get notified hindered our ability to look for alternate flights before they were snapped up.
569622389920641024,negative,1.0,Late Flight,0.7077,Delta,"what's up? three delays so far, resulting in over three hours of unnecessary, extra waiting.","@JetBlue what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting."
568656758027063296,neutral,0.6383,,,United,hello. i got off a flight a few months ago and constantly think about your peanuts. is there anyway you could send me some?,@united hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some?
569683780593545218,negative,1.0,Customer Service Issue,1.0,Southwest,why does the customer service have rather inconsistent information,@SouthwestAir why does the customer service have rather inconsistent information
569627374674964480,negative,1.0,Bad Flight,0.7033,Delta,you're lucky we're still flying you after today's landing gear failure. get your act together and help us sit with our kids!,@JetBlue you're lucky we're still flying you after today's landing gear failure. Get your act together and help us sit with our kids!
568356849189150721,neutral,0.6923,,0.0,US Airways,i received a brochure in the mail touting all the benefits of the advantage card with usa now merged...baggage included,@USAirways I received a brochure in the mail touting all the benefits of the advantage card with usa now merged...baggage included
570000364692484099,negative,1.0,Flight Booking Problems,0.6629999999999999,United,"doesn't charge ticket change fees. do they not incur the same mysterious ""costs"" that you incur, ?","@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious ""costs"" that you incur, @united?"
570018892031991808,negative,1.0,Can't Tell,1.0,US Airways,i just want to be heard and to discuss the many issues on my trip,@USAirways I just want to be heard and to discuss the many issues on my trip
569633545737490433,neutral,0.6967,,0.0,United,i'll let you know week after next when i do another coast-coast rt again.,@united I'll let you know week after next when I do another coast-coast RT again.
568759575807184896,negative,1.0,Late Flight,1.0,US Airways,today's flight to philadelphia. it's a little disappointing for the unnecessary delays and it's not even snowing in fl.,@USAirways today's flight to Philadelphia.  It's a little disappointing for the unnecessary delays and it's not even snowing in FL.
569809648712327168,neutral,0.6652,,0.0,United,yes please. going to drive the 6 hours.,@united yes please. Going to drive the 6 hours.
569718807939428354,negative,1.0,Lost Luggage,0.3509,US Airways,doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours late flightr only to get to phl &amp; bag didn't make it,@USAirways doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours Late Flightr only to get to PHL &amp; bag didn't make it
570048726380765184,negative,1.0,Customer Service Issue,1.0,United,i send an email about my bad experience and you send back a generic response. yet another reason why i'll never fly with you again.,@united I send an email about my bad experience and you send back a generic response.  Yet another reason why I'll never fly with you again.
569717739113320448,negative,1.0,Flight Attendant Complaints,0.6646,American,and the way i have been spoken to by #dfw and #mia employees is truly disgusting. save the pain fly with anyone else,@AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else
569921757647212544,negative,1.0,Customer Service Issue,1.0,US Airways,and the number your agent gave me to call says you are not open? and the main number goes to a computer saying it is delivered?,@USAirways And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered?
568436061959028736,neutral,0.6448,,0.0,Southwest,would you be willing to help me surprise my bestfriend with tickets to go see ? #destinationdragons gracias!,@SouthwestAir would you be willing to help me surprise my bestfriend with tickets to go see @Imaginedragons? #DestinationDragons Gracias!
567931567881875457,positive,1.0,,,Southwest,"neveind, it's been found and on its way. thanks for making the process so painless","@SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless"
567766512392364032,neutral,1.0,,,Southwest,just sent you a dm with the details.,@SouthwestAir Just sent you a DM with the details.
568922138348019712,negative,1.0,Can't Tell,1.0,US Airways,terminal e in miami is still the worst most smelly airport ever. thanks for nothing.,@USAirways @AmericanAir terminal E in Miami is still the worst most smelly airport ever. Thanks for nothing.
570243296741752832,neutral,0.6891,,0.0,United,so do i need to book two one ways in order for her to fly as an unaccompanied minor?,@united So do I need to book two one ways in order for her to fly as an unaccompanied minor?
568911099740839936,negative,0.6805,Can't Tell,0.6805,Southwest,= easy and pleasant. = difficult and stressful. learned my lesson.,@SouthwestAir = easy and pleasant. @united = difficult and stressful. Learned my lesson.
567745233900044289,negative,1.0,Late Flight,0.7055,United,is late flight again. everyone braved the weather and 40 passengers are waiting for a flight crew. really!,@united is Late Flight again.  Everyone braved the weather and 40 passengers are waiting for a flight crew.  Really!
569671290111393792,negative,1.0,Cancelled Flight,0.6596,American,can you help with my cancelled flightled flight -- i'd like to book another flight...i've been on hold for 95 minutes and counting....,@AmericanAir Can you help with my Cancelled Flightled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting....
568448265441554432,negative,1.0,Flight Attendant Complaints,0.6559,Southwest,rude gate agent. wholly unacceptable to us &amp; other passengers. think this will be our last time on sw.,@SouthwestAir RUDE gate agent. Wholly unacceptable to us &amp; other passengers. Think this will be our last time on sw.
570267915154538496,negative,1.0,Damaged Luggage,0.6765,United,not yet. i complained about the guy who checked my luggage in as he was throwing the bags around. unfortunate coincidence i hope?,@united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?
570292371340062720,negative,0.6841,Can't Tell,0.6841,US Airways,sadly i'm currently booked on one of your flights tomorrow that i will be changing if i can.,@USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can.
569735732060753921,negative,1.0,Customer Service Issue,0.6605,US Airways,got this message on your site to call about my flight - just gave up after being on hold for 3 hours!,@USAirways got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6
569883383930621952,positive,0.6771,,,Delta,thanks,@jetblue thanks
568569972529745920,negative,1.0,Late Flight,1.0,US Airways,"flight 1777 has been waiting for 30 minutes at rsw waiting for weight balance clearance. come on, let us leave!","@USAirways flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on, let us leave!"
568558562810544129,positive,1.0,,,Delta,oh yes! i hope you expand to other airports soon so i can fly you to see my family each year!!!!,@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!
569846545715228673,neutral,0.6436,,0.0,American,"sorry, what equipment? have the passengers been allowed to return to the plane?","@AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?"
569253236093267969,positive,1.0,,,Virgin America,my goodness your people field are amazing under pressure ❤️from texas #beatstheothers in crisis please fly me to ny,@VirginAmerica my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY
569598072923123712,negative,0.6772,Lost Luggage,0.6772,United,you left my bag in houston last night. it's freezing cold in memphis. any idea on when i will see it? off again tomorrow.,@united you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow.
570290552169734144,positive,0.6752,,0.0,American,"aa doesnt charge any fees to change award tickets as long as the origin, destination &amp; award type remains the same","@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination &amp; award type remains the same"
568809510644527104,negative,1.0,Late Flight,1.0,Delta,"we've been delayed for almost 2 hrs. i take jetblue because i've had good luck, but today is really frustrating.","@JetBlue we've been delayed for almost 2 hrs. I take JetBlue because I've had good luck, but today is really frustrating."
569663875836219392,neutral,1.0,,,US Airways,can you provide me with info about checking strollers and car seats? costs? restrictions? need to bring 2 seats 1 stroller.,@USAirways Can you provide me with info about checking strollers and car seats?  Costs?  Restrictions?  Need to bring 2 seats 1 stroller.
570084883332239360,neutral,1.0,,,Delta,hey guys do you have a tail number assigned yet to flight 1373 for tomorrow?,@JetBlue Hey guys do you have a tail number assigned yet to flight 1373 for tomorrow?
570264856223330304,negative,1.0,Can't Tell,0.3426,Southwest,do you know that your lost baggage portal doesn't work on mobile? it's a 404,@SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr
569728466469453825,negative,0.6437,Customer Service Issue,0.3462,American,"that's interesting-agent told me so. sadly, another booked passenger didn't make it to gate by push back so i made it on.","@AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on."
570271383005085696,negative,1.0,Flight Attendant Complaints,0.3596,American,i'm frustrated by all of the attitude toward #execplat members. #thenewamerican,@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican
569600291290656768,negative,1.0,Bad Flight,0.6709999999999999,American,fix the engine of flight aa3031so i don't spend all night in your airport so i can fly home tomorrow,@AmericanAir fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow
569594026732740609,negative,1.0,Customer Service Issue,0.6275,American,ahhhh your silence is golden now. this tops it all. anyone get fired?,@AmericanAir ahhhh your silence is golden now.  This tops it all.  Anyone get fired?
567830279809937408,negative,1.0,Cancelled Flight,1.0,Southwest,flight yesterday cancelled flighted. got to airport 4am today for an on time flight w was delayed cancelled flighted than reinstated which caused,@SouthwestAir flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused
567690417265975296,neutral,0.6739,,,Delta,really caring??,@JetBlue really caring??
569606467646578688,negative,1.0,Customer Service Issue,0.6829999999999999,American,hey! tried calling customer service and was told there's a 2 hour wait. this has been for the past 4 hours. thanks! you suck!,@AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck!
567794017593991169,negative,1.0,Can't Tell,0.645,United,all these changes. way to stick it to your premiere 1k loyal customers. why make things harder for those that loyal to you?,@united All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you?
569908805724712961,negative,1.0,Customer Service Issue,0.3526,US Airways,how do you get your aa frequent flyer number to appear in a usair reservation?? frustrating,@USAirways how do you get your aa frequent flyer number to appear in a USAir reservation?? Frustrating
570281010606120960,negative,1.0,Customer Service Issue,0.6523,American,it's not what happens to us that matters...it's our response that matters. way to drop the ball aa.,"@AmericanAir 
It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA."
569579478168547328,negative,1.0,Bad Flight,1.0,US Airways,help im falling out of one of your planes,@USAirways help im falling out of one of your planes
568538553862340608,negative,1.0,Late Flight,0.3618,US Airways,should take a lesson from and wait for passengers from connecting flights. shame..,@USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame..
568925459540344833,positive,1.0,,,Southwest,so happy that you can finally put your #southwestairlines boarding pass into passbook! makes life so much easier ✈️,@SouthwestAir so happy that you can finally put your #southwestairlines boarding pass into passbook! Makes life so much easier ✈️
569545779079094272,negative,1.0,Customer Service Issue,0.6916,US Airways,i tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. twice.,@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.
569901979151024129,negative,1.0,Cancelled Flight,1.0,American,my flight to san angelo via dallas from orlando cancelled flighted help! on hold and disconnect,@AmericanAir my flight to San Angelo via Dallas from Orlando Cancelled Flighted help! On hold and disconnect
569846882291159040,positive,0.6588,,0.0,American,not necessary. i am confident the excellent in-flight staff will make the appropriate report.,@AmericanAir Not necessary.  I am confident the excellent in-flight staff will make the appropriate report.
570048890466111488,negative,1.0,Late Flight,1.0,Delta,mco to lag two hour delay and sitting in tarmac going on 40 minutes with infants crying on plane!! get us off this plane,@JetBlue @DatingRev mco to lag two hour delay and sitting in Tarmac going on 40 minutes with infants crying on plane!! Get us off this plane
567892715603652608,positive,0.6304,,,Delta,first airline to use #applepay in flight #airlines,@Jetblue first airline to use #applepay in flight #airlines
569504330551861248,negative,1.0,Lost Luggage,1.0,United,if united loses your baggage they will get it to the airport in the country your in and then it disappears!,@united If United loses your baggage they will get it to the airport in the country your in and then it disappears!
569475000660422656,neutral,1.0,,,United,it can't be delivered. it has to be held there for me to cross the border to pick up. please don't try to deliver.,@united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.
567734506434854912,negative,1.0,Customer Service Issue,1.0,US Airways,i can't believe that you would refer me to a number no one seems to be getting through. really? i need help asap!,@USAirways I can't believe that you would refer me to a number no one seems to be getting through. Really? I need help ASAP!
569531924219191296,negative,1.0,Late Flight,1.0,Delta,"it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at jfk? this is absolutely ridiculous.","@JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous."
569586471570534400,negative,1.0,Late Flight,0.6634,United,unacceptable. 403 was 90 min late flight for a 'missing screw' our flight to tucson left before we even landed,@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed
569498738856755200,negative,0.6632,Customer Service Issue,0.3368,Delta,note the time this was taken (now at 906 am) and flight still listed as on time for 910 when i'm not onboard,@JetBlue note the time this was taken (now at 906 am) and flight still listed as on time for 910 when I'm not onboard http://t.co/zvfmxnuELJ
570250443034640384,positive,0.7039,,0.0,US Airways,i'm glad retweeted otherwise you would have to ignore the numerous tweets i sent. you all are fucking amazing,@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing
568963494390820864,neutral,0.7093,,0.0,US Airways,that's who i spoke to already. we've already booked another flight w/someone else. thanks for your concern. just wanted to,@USAirways that's who I spoke to already. We've already booked another flight w/someone else. Thanks for your concern. Just wanted to
569579962786689024,negative,1.0,Customer Service Issue,1.0,United,rescheduled my return flight from #japan? uh why? trying to call #unitedairlines #customerservice - 45 min wait. #fun,@United rescheduled my return flight from #Japan?  Uh why?  Trying to call #UnitedAirlines #customerservice - 45 min wait.  #fun
569942253365534721,positive,1.0,,,Delta,"wow, keeping up with the times...","@JetBlue wow, keeping up with the times..."
569492838448300032,negative,1.0,Customer Service Issue,1.0,US Airways,"i’ve been on hold for 36 minutes now, any time you want to answer the phone that would be great.","@USAirways I’ve been on hold for 36 minutes now, any time you want to answer the phone that would be great."
569588464896876545,negative,1.0,Bad Flight,1.0,American,thx for nothing on getting us out of the country and back to us. broken plane? come on. get another one.,@AmericanAir thx for nothing on getting us out of the country and back to US. Broken plane? Come on. Get another one.
568149912665198592,positive,1.0,,,Delta,i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. you are one of the good ones. 👍,@JetBlue i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. You are one of the good ones. 👍
568932735181578240,negative,1.0,Customer Service Issue,1.0,United,", if you mean beyond opaque ""maintenance issues"", yes, that would be basic in customer service which your ewr staff can't manage.","@united, if you mean beyond opaque ""maintenance issues"", yes, that would be  basic in customer service which your EWR staff can't manage."
569730682949398528,positive,1.0,,,United,you're my early frontrunner for best airline! #oscars2016,@united you're my early frontrunner for best airline! #oscars2016
569814010398273537,negative,1.0,Lost Luggage,0.6894,United,maybe be hiring your own ground staff at lax when multiple gate agents tell you your baggage is loaded you expect it to be. hopeless,@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS
568764059732058112,negative,1.0,Late Flight,0.6923,US Airways,"you told us last night that there was a ground stop at o'hare four hours after obama landed, stop blaming someone else","@USAirways you told us last night that there was a ground stop at O'Hare FOUR HOURS AFTER Obama landed, stop blaming someone else"
568533876873633793,neutral,1.0,,,Delta,yes slc on 4/19,@JetBlue yes slc on 4/19
570267781859557377,negative,1.0,Customer Service Issue,1.0,US Airways,but i've been trying to call them since yesterday and i keep getting hung up on? can you get me through to them??,@USAirways but I've been trying to call them since yesterday and I keep getting hung up on? Can you get me through to them??
568862015575461889,negative,1.0,Customer Service Issue,1.0,US Airways,"i did, but i need to get a human being. what's the fastest way to achieve this? all i get is a computer.","@USAirways I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer."
570002805295095808,negative,0.7033,Flight Booking Problems,0.3663,American,i have a ticket that has been pending for 4 days. is it normal to take that long?? i want to make sure there isn't a problem.,@AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem.
570116595193810945,neutral,0.6855,,0.0,American,"we then had to deplane, and change planes.","@AmericanAir we then had to deplane, and change planes."
570265811623002112,negative,1.0,Customer Service Issue,1.0,Delta,i appreciate the credit for my troubles but the lack of personal response troubles me.,@JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me.
568035703768154112,neutral,1.0,,,United,"is pri boarding for ""active military"" or only ""in uniform?"" 90% can't travel in uniform for opsec reason, even on official travel","@united is pri boarding for ""Active Military"" or only ""In Uniform?"" 90% can't travel in uniform for OPSEC reason, even on official travel"
568493336698490880,negative,1.0,Late Flight,1.0,United,another f*cking delay in the past 32 hours!?,@united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!?
569236251129163777,negative,0.6990000000000001,Customer Service Issue,0.6990000000000001,Virgin America,"your mobile site is broken, shows ""{{header.elevateuser.numofpointsavailable || '0' | number}} points"", won't let me checkin","@VirginAmerica your mobile site is broken, shows 
""{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points"", won't let me checkin"
569963097055604736,negative,1.0,Can't Tell,0.6596,Southwest,feeling very frustrated that i bought wifi onboard and can't load an email.,@SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email.
569547782039728129,negative,1.0,Customer Service Issue,1.0,US Airways,if i try and call your reservations line will someone answer the phone now or will i be on hold for an hour again?,@USAirways if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again?
570252431113760768,negative,1.0,Lost Luggage,0.6635,American,#americanairlines says most bags left in miami have been returned following mechanical glitch &gt;&gt;,@AmericanAir #AmericanAirlines says most bags left in Miami have been returned following mechanical glitch &gt;&gt; http://t.co/Ib8kyjBCJM
568793575300796417,neutral,0.6667,,,US Airways,"5223 out of gainesville, fl","@USAirways 5223 out of Gainesville, FL"
569588073438121984,negative,1.0,Customer Service Issue,1.0,US Airways,1 hour and counting on hold :( why?,@USAirways 1 hour and counting on hold :( why? http://t.co/clOB5qwMXR
569930733512491008,negative,1.0,Can't Tell,1.0,American,really,@AmericanAir really
570242191685234688,negative,0.6316,Can't Tell,0.3263,US Airways,you should be prepared for weather. all i want to do is find out if i can take train to phl to catch my connection.,@USAirways You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection.
568094760151486464,negative,1.0,Late Flight,0.6835,Delta,maybe have a supervisor find out why the international checkin at ftl hasn't moved in 20 minutes yet employees picked up 100 pizza,@JetBlue maybe have a supervisor find out why the international checkin at FTL hasn't moved in 20 minutes yet employees picked up 100 pizza
568170036248092674,negative,0.6769,Lost Luggage,0.6769,Southwest,we have to stay in chicago overnight and meet up with our bags there. i hope they stay put and don't get put on a flight.,@SouthwestAir we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight.
569894307508965377,neutral,1.0,,,United,please see dm!!,@united please see dm!!
568862320442662912,negative,0.6498,Late Flight,0.3272,US Airways,"right, can you use a shuttle ticket from lga to bos for any shuttle flight? probably gonna miss the 4pm.","@USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm."
568054666216509441,negative,0.677,Lost Luggage,0.3761,Southwest,2 bags fly free! so what's with all the carry-on's? #packingayak,@SouthwestAir 2 bags fly free!  So what's with all the carry-on's? #packingayak @BrianReganComic
569733539899568128,positive,0.6162,,,American,understood. thanks anyway,@AmericanAir Understood. Thanks anyway
569573704902049793,negative,1.0,Flight Booking Problems,0.6695,United,"your website is fucked up. now instead of a $416 flight i should’ve had yesterday, it’s $514 today. thanks.","@united your website is fucked up. Now instead of a $416 flight I should’ve had yesterday, it’s $514 today. Thanks."
568552943005224961,negative,1.0,Can't Tell,0.3392,United,"tried to and got through the whole 2,000 characters and i was not even done.","@united tried to and got through the whole 2,000 characters and I was not even done."
568526216958857216,negative,0.6579,Late Flight,0.6579,US Airways,4420 delayed further?,@USAirways 4420 delayed further?
568581984055906304,neutral,1.0,,,Southwest,i have a roundtrip ticket now and i need to change one leg of the trip (to a nearby airport) - not possible via website?,@southwestair I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website?
568551937185951744,negative,1.0,Late Flight,1.0,Southwest,"yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. why the subterfuge","@SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge"
570297479029252097,negative,1.0,Customer Service Issue,0.37799999999999995,American,"“: we're sorry you were uncomfortable, andrew. what can we do for you?” sma","“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA"
567770621451702273,negative,0.6531,Can't Tell,0.6531,Southwest,"right but the point was that my kids don't fly often, but i do. i bought four round trip tickets from dtw to phx so i'm....","@SouthwestAir right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm...."
570230059170004994,negative,0.6894,Late Flight,0.3497,United,yeah sorry but there's always a problem with united. and you have an international reputation for having problems.,@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.
569962078791979009,neutral,0.6739,,0.0,Delta,how can i check that? i do not believe i was given a credit for that automatically. :/,@JetBlue How can I check that? I do not believe I was given a credit for that automatically. :/
569870480993181698,negative,1.0,Bad Flight,0.6809,Delta,i don't want jetblue +tv. i want jetblue +wifi :(((,@JetBlue I don't want JetBlue +TV. I want JetBlue +WIFI :(((
569417702764363776,negative,1.0,Customer Service Issue,0.653,US Airways,have been on hold for 58 minutes - need help usair - why won't you help?,@USAirways have been on hold for 58 minutes - need help USAIR - why won't you help?
570054549915873280,positive,1.0,,,American,thank you for the response. much appreciated!,@AmericanAir Thank you for the response. Much appreciated!
570231607757381632,negative,1.0,Late Flight,1.0,US Airways,our honeymoon was delayed a day because a gas cap was not screwed on! flight 1801- so frustrating!,@USAirways @AmericanAir our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating!
569638675170131968,negative,1.0,Customer Service Issue,0.3609,United,pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!,@united Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!
568452676452806656,neutral,0.6837,,,Virgin America,adds pillows instead of lie-flat seats in first class arms race by,"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race 
http://t.co/SfjDuahx9Z by @skift"
568782761852596225,neutral,0.6542,,,Southwest,#destinationdragons id is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!,@SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!
569639305016152066,negative,1.0,longlines,0.6831,US Airways,2 people working the counter at #dca? massive lines. poorly played. #winterstorm,@usairways 2 people working the counter at #dca? Massive lines. Poorly played. #winterstorm
568775146703589376,negative,1.0,Bad Flight,0.7053,US Airways,the plane is moving and it's no ice. we are moving to the end of the runway to sit because lga has one runway open.,@USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open.
569086687336222720,negative,0.6556,Can't Tell,0.3444,United,i do i was on ua 495 lax to den - we are scheduled to land lax @ 7:38 am - please rebook to denver - best flight,@united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight
567856486950576128,negative,1.0,Customer Service Issue,0.6701,US Airways,"i'm on the flight, finally in the air. not enough food to feed customers. no movie or entertainment on a 5 hr flight.","@USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight."
569683397657767937,neutral,0.6833,,0.0,American,thanks. bummer. poor planning on my part. i assume the card in passbook won't work either?,@AmericanAir thanks. Bummer. Poor planning on my part. I assume the card in Passbook won't work either?
567742937325260801,neutral,1.0,,,Virgin America,are there any sign up bonuses to enroll in elevate?,@VirginAmerica Are there any sign up bonuses to enroll in Elevate?
569282410170314753,negative,1.0,Cancelled Flight,1.0,Southwest,how you gonna cancelled flight my flight but run flights at the exact same time? cmon fam,@SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam
569884438504427520,negative,1.0,longlines,0.6646,American,"i've been in line for over half hour trying to see a representative, now i might even miss the next flight too, unacceptable","@AmericanAir I've been in line for over half hour trying to see a representative, now I might even miss the next flight too, unacceptable"
569623164143185920,negative,1.0,Late Flight,0.6597,American,"late flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive.","@AmericanAir 

Late Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive."
568450407204139008,positive,1.0,,,Delta,"utah, i think. and thanks!","@JetBlue Utah, I think. And thanks!"
570086399627685888,positive,1.0,,,United,"flight ua3576, gate b1. and tell ray i somehow made it on to the 736 flight out of iah and didn't have to wait for the 917 one. :)","@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)"
568453351479721986,negative,1.0,Late Flight,0.3535,Southwest,", got ""duped"" w/ a connection on 1st flight (sneaky), now u won't give me a seat on an earlier flight w/ availability. shameful","@SouthwestAir, got ""duped"" w/ a connection on 1st flight (sneaky), now u won't give me a seat on an earlier flight w/ availability. Shameful"
569858012967542786,negative,1.0,Lost Luggage,0.3726,American,not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer,@AmericanAir Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer
570179344833708033,negative,1.0,Cancelled Flight,1.0,American,you cancelled flight both flights yesterday and rebook me in middle seat. not acceptable. upgrade to emergency row would help. #nothappy,@AmericanAir you Cancelled Flight both flights yesterday and rebook me in middle seat. Not acceptable. Upgrade to emergency row would help. #nothappy
570256852166029312,neutral,1.0,,,American,do you still use dc9's?,@AmericanAir do you still use DC9's?
570033554492690432,negative,1.0,Late Flight,1.0,US Airways,every single time i fly you guys i am delayed at least 30 minutes. every time. on flight 5612 out of #clt to nola.,@USAirways every single time i fly you guys i am delayed at least 30 minutes. Every time. On flight 5612 out of #CLT to nola.
567837023014273024,neutral,0.6688,,,Delta,". punta cana, to enjoy weather n see my wifes family","@JetBlue.  Punta Cana, to enjoy weather n see my wifes family"
569162593819955203,negative,1.0,Flight Booking Problems,1.0,US Airways,easily the most ridiculous experience trying to spend money with your company.,@USAirways Easily the most ridiculous experience trying to spend money with your company.
569352134774415360,positive,0.6942,,0.0,Delta,is amazing. had a short delay. they gave me $150 credit! it was literally pretty much my fault i missed the flight.,@JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.
569259333197930498,negative,1.0,Customer Service Issue,1.0,Southwest,did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying,@SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying
567741157070086144,positive,1.0,,,Southwest,about time! thank you!,@SouthwestAir about time! Thank you!
568213769798578176,negative,1.0,Can't Tell,0.6465,US Airways,...loosing a lot of business by using barclays. i cant believe that you cant apply for a card if you live in iowa.,@USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa.
569634454924357632,negative,1.0,Customer Service Issue,0.6664,American,"while i'm sensitive to this fact, i don't believe that warrants poor service. a little help &amp; compassion goes a long way.","@AmericanAir while I'm sensitive to this fact, I don't believe that warrants poor service. A little help &amp; compassion goes a long way."
570077234570010624,negative,1.0,Flight Attendant Complaints,0.6718,Delta,we have. twice. they said they can't dim those lights. but they did on our first flight.,@JetBlue we have. Twice. They said they can't dim those lights. But they did on our first flight.
569724682695368705,negative,1.0,Customer Service Issue,1.0,United,apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved!,@united Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved!
568948848263081986,positive,1.0,,,Southwest,"thx for smooth landing today , we applauded! now what can u do abt the weather? #takemeback","@SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA"
569506389397282816,positive,0.6632,,0.0,Delta,😭😭😭😭 yall are really better then american airlines though.,@JetBlue 😭😭😭😭 yall are really better then American Airlines though.
568913643779203073,neutral,1.0,,,Southwest,i would be eternally grateful for tickets to the vegas show ( ͡° ͜ʖ ͡°) god bless,@SouthwestAir I would be eternally grateful for tickets to the Vegas show ( ͡° ͜ʖ ͡°) God bless
567929116969684993,negative,1.0,Lost Luggage,1.0,US Airways,"my luggage was delayed. i'm looking for compensation, since, you know, you charged me for it then forgot it...","@USAirways my luggage was delayed. I'm looking for compensation, since, you know, you charged me for it then forgot it..."
569715860241129472,negative,1.0,Lost Luggage,1.0,American,that luggage you forgot...#mia.....he just won an oscar😄💝💝💝,@AmericanAir that luggage you forgot...#mia.....he just won an oscar😄💝💝💝
567739149818413056,negative,1.0,Late Flight,0.7206,United,"you better hold my flight to tucson #5237, just landed in houston after an hour delay for some minor computer problem","@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem"
570286882623369217,negative,1.0,Customer Service Issue,1.0,United,how does united refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice,@united How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice
569639780276953088,positive,0.7068,,0.0,United,"you all do a wonderful job today. got my wife, daughter, and myself from pgh to orlando after out flight was delayed luggage and all","@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all"
568809327298883584,negative,1.0,Customer Service Issue,1.0,US Airways,same here! on hold for an hour &amp; then told has done all it is willing to- which was apologize. #stillnotonmyflight,@AndrewFallis same here! On hold for an hour &amp; then told @USAirways has done all it is willing to- which was apologize. #stillnotonmyflight
569635090214449152,negative,1.0,Flight Attendant Complaints,0.6631,United,"your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!","@united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!"
569443675194966016,negative,1.0,Customer Service Issue,1.0,US Airways,now on hold for 90 minutes,@USAirways now on hold for 90 minutes
569716065741045760,negative,1.0,Flight Attendant Complaints,0.6568,Southwest,broke the stroller my wife and baby gate checked. they told her it's not their problem. calling the a list preferred line now.,@SouthwestAir broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now.
569293965448458240,negative,1.0,Bad Flight,1.0,United,15-hr flight w/broken #dreamliner media system. witness #mental #breakdown as we bounce off walls. remind me why i'm 1k.,@united 15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K.
569493018081947649,negative,1.0,Late Flight,0.3541,US Airways,23 min on hold... drove 2.5 hours to get my delayed bag. i just want to pick it up at sju.,@USAirways 23 min on hold... Drove 2.5 hours to get my delayed bag. I just want to pick it up at SJU.
568584029106266113,positive,1.0,,,Southwest,thanks for adding straight flights from columbus to oakland!,@SouthwestAir thanks for adding straight flights from Columbus to Oakland!
568463093568835584,neutral,0.6692,,,Southwest,yes can do,@SouthwestAir yes can do
569504866260930560,negative,1.0,Cancelled Flight,1.0,US Airways,"flight cancelled flightled due to ""weather conditions"" in arrival city. uh...i don't think so.","@USAirways Flight Cancelled Flightled due to ""weather conditions"" in arrival city. Uh...I don't think so."
569691049116839936,negative,0.6337,Cancelled Flight,0.6337,American,"thanks - i note some, but not all, flights are cancelled flightled - are only some aircraft/runways working out of dfw today/tomorrow?","@AmericanAir Thanks - I note some, but not all, flights are Cancelled Flightled - are only some aircraft/runways working out of DFW today/tomorrow?"
568954593591369728,negative,1.0,Customer Service Issue,1.0,United,yes and that is appreciated but misinformation damages credibility. you may want to have someone observe in newark #fwiw,@united Yes and that is appreciated but misinformation damages credibility.  You may want to have someone observe in Newark #fwiw
568123098546843648,negative,0.6459,Cancelled Flight,0.32299999999999995,United,"if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? how much to keep my earned miles?","@united if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?"
570075711433609216,positive,1.0,,,Delta,that makes two of us! lol #blushing,@JetBlue That makes two of us! Lol #Blushing
567861901603901440,negative,1.0,Customer Service Issue,1.0,US Airways,commitment to excellence is 2b praised. can get you to the wrong city 2 days late flight or the right one 3 days late flight. #customerservice,@USAirways Commitment to excellence is 2b praised. Can get you to the wrong city 2 days Late Flight or the right one 3 days Late Flight. #customerservice
569841949185839104,negative,1.0,Late Flight,1.0,US Airways,we take late flight to a whole new level!,@USAirways We take Late Flight to a whole new level!
569930613962072064,negative,1.0,Customer Service Issue,0.6877,American,how can i when system always hangs up on me?,@AmericanAir how can I when system always hangs up on me?
568745705864626176,negative,1.0,Late Flight,0.6484,Delta,"flight 99 to dca 2 delays, i'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!","@JetBlue flight 99 to DCA 2 delays, I'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!"
569600462661554177,negative,1.0,Customer Service Issue,0.6887,American,"too bad there's only, like, 3 people on that team, then. because this is next level unreal.","@AmericanAir @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal."
569682751063924736,negative,1.0,Late Flight,0.3552,US Airways,"flight missed due to mech issue. no food voucher, transported to different airport, no rental reimbursement 😡","@USAirways  flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement 😡"
569626951733932032,negative,1.0,Late Flight,1.0,American,we are waiting flight 919 ! we are at jfk for about 24h !! #newyork #919 #viracopos #americanairlines,"@AmericanAir we are waiting flight 919 !
We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU"
568162673981943808,negative,1.0,Customer Service Issue,1.0,US Airways,started trying to reach a real person over an hour ago still no luck,@USAirways started trying to reach a real person over an hour ago still no luck
570010979074834432,neutral,0.695,,0.0,US Airways,"i need to email customer service for help and a question, can you please provide the email address?","@USAirways  I need to email customer service for help and a question, can you please provide the email address?"
569916555154169856,negative,0.6446,Bad Flight,0.3438,United,"awesome flight crew on ua1589, re the plane, the jurassic period called and they want their dinosaur/plane back!","@united Awesome flight crew on UA1589, re the plane,  the  Jurassic period called and they want their dinosaur/plane back!"
568613837198340098,neutral,0.6236,,,Southwest,yes! how about #destinationdragons in san diego?!?,@SouthwestAir Yes! How about #DestinationDragons in San Diego?!?
568422622922469376,neutral,1.0,,,United,this is the year for van gogh fans to visit europe,"@united @AmericanAir THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE
http://t.co/e1EOfthgAJ"
569676138253049859,positive,0.6838,,,Delta,ok. thanks for your help.,@JetBlue Ok. Thanks for your help.
568212796422406144,positive,1.0,,,Southwest,thank u for not leaving me nice job running thru the airport to catch your connecting flight,"@SouthwestAir thank u for not leaving me 
@me nice job running thru the airport to catch your connecting flight"
568395094232932352,negative,1.0,Flight Booking Problems,1.0,Delta,rqstd upgrade to mint at lax and was told no because i used points! why turn down $1600 bcz i used points? #trueblue,@jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue
568564799593820161,negative,1.0,Customer Service Issue,1.0,United,"thanks for trying to take my money without notice. in any other industry, you cancelled flight a service, a refund is issued. cont…","@united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont…"
568486399663575040,neutral,0.6504,,0.0,Southwest,for my travel i see bz class and get away are sld out. anytime is available . how do i know how many anytime are available?,@SouthwestAir for my travel I see bz class and get away are sld out. Anytime is available . How do I know how many anytime are available?
569666826352898048,negative,1.0,Cancelled Flight,1.0,US Airways,thanks for three cancelled flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly,@USAirways thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly
568780741909319680,negative,1.0,Can't Tell,0.6664,US Airways,. you'll be receiving a long &amp; detailed complaint letter soon. long story short: never flying usair again.,.@USAirways You'll be receiving a long &amp; detailed complaint letter soon. Long story short: never flying USAir again.
568178422175948801,positive,1.0,,,Delta,"i flew to san francisco from fort lauderdale with you last year, had a fantastic time so would like to go back !","@JetBlue I flew to San Francisco from Fort Lauderdale with you last year, had a fantastic time so would like to go back !"
569909756493746176,negative,1.0,Lost Luggage,0.6415,Delta,great job getting flight 28 in 10 minutes early. too bad we're at 50 minutes and counting waiting for our bags.,@JetBlue great job getting flight 28 in 10 minutes early. Too bad we're at 50 minutes and counting waiting for our bags.
569890109803220993,negative,0.6325,Flight Booking Problems,0.3405,American,the app doesn't allow canadian address. i used the mobile canadian site and it will not let you select a passenger.,@AmericanAir the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger.
569357127040540673,negative,1.0,Customer Service Issue,0.6925,Southwest,i was on hold for over 2 hours and my call got disconnected. thanks a lot.,@SouthwestAir I was on hold for over 2 hours and my call got disconnected. Thanks a lot.
569662030984056834,negative,1.0,Late Flight,0.6837,US Airways,what is happening? have been sitting in philly for hours. pls take care of flight 759 to chicago. at least least us know! #solate flight,@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight
569237783715422208,neutral,0.6995,,0.0,US Airways,", can't control weather/flight attendant.can control this-green acu bag, 1.5 hrs &amp; counting! yep that's me!","@USAirways, can't control weather/flight attendant.Can control this-green ACU bag, 1.5 hrs &amp; counting! Yep that's me! http://t.co/0jUtCDRLjl"
570278202897276928,negative,0.6616,Customer Service Issue,0.34299999999999997,US Airways,"i love you guys &amp; i'm gonna let you finish, but i've been on hold for 1 hour trying to book a flight w/ my voucher.","@USAirways @AmericanAir I love you guys &amp; I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w/ my voucher."
570021225323298816,negative,1.0,Customer Service Issue,0.669,American,what a joke you can mail the receipt !! yet. we can't mail them a payment and fly before hand right,"@AmericanAir @barrettkarabis what a joke you can mail
The receipt !! Yet. We can't mail
Them
A payment and fly before hand right"
569978804690669569,negative,1.0,Customer Service Issue,0.6387,American,i still can't get through to change my flight. this is really important plz help!,@AmericanAir I still can't get through to change my flight. This is really important plz help!
569248721139048448,positive,0.6531,,,Delta,great thank you!,@JetBlue Great thank you!
568862787193081856,neutral,0.6411,,0.0,Delta,dang. pandora? does it look like it may get pushed back more or is this likely it?,@JetBlue dang. Pandora? Does it look like it may get pushed back more or is this likely it?
569674237079744512,negative,1.0,Cancelled Flight,0.361,American,my #navy sisters flight 2470 cancld. she can't get an agent. they've called her back to be put on hold &amp; then discnct.any help?,@AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold &amp; then discnct.Any help?
568448110256640000,positive,1.0,,,Delta,thank you!,@JetBlue thank you!
569453233044885504,negative,1.0,Cancelled Flight,0.6703,Southwest,#flight #cancelled flightled...tried to get refund but on hold. can i get it after my flight would have departed?,@SouthwestAir #flight #Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed?
568483338257895424,neutral,0.688,,,US Airways,no problem...just funny have a nice day,@USAirways no problem...just funny have a nice day
569959393917149189,negative,0.6436,Customer Service Issue,0.3465,US Airways,our flight was rebooked with you and we want to change our seats or upgrade to 1st class. can you help? phones are down.,@USAirways our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down.
570221178658418689,positive,1.0,,,Delta,incredible pr team. 👏👏👏👏,@JetBlue incredible PR team. 👏👏👏👏
568440682584477696,negative,1.0,Customer Service Issue,1.0,US Airways,never imagined it would be so hard to spend money through us air. stubbornly hoping someone will come back to the phone.,@USAirways never imagined it would be so hard to SPEND money through US Air. Stubbornly hoping someone will come back to the phone.
568523003778084864,negative,1.0,Bad Flight,0.6687,US Airways,. i guess from now on i should take my chances &amp; keep the $50 for the courtesy free because it seems cabin is always full.,.@USAirways I guess from now on I should take my chances &amp; keep the $50 for the courtesy free because it seems cabin is always full.
569937638674829313,negative,1.0,Late Flight,1.0,American,249 ewr - dfw is now stopping bna to refuel 4 bad weather? are you just trying to get the plane closer 2 dfw then cancelled flight on us?,@AmericanAir 249 EWR - DFW is now stopping BNA to refuel 4 bad weather? Are YOU just trying to get the plane closer 2 DFW then Cancelled Flight on us?
569660029093203968,negative,1.0,Cancelled Flight,0.3576,American,"i made my flight but then still had no update emails when i landed, no info ever sent on that or second flight. losing my biz.","@AmericanAir I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz."
569957081811283968,negative,1.0,Late Flight,0.6422,Southwest,is this a sick joke? #toyingwithouremotions,@SouthwestAir is this a sick joke? #toyingwithouremotions
569242798953594880,negative,1.0,Cancelled Flight,1.0,Southwest,hi i just got a message that part of my flights is cancelled flightled. i can't rebook online and nobody answers my phone call. help me,@SouthwestAir Hi I just got a message that part of my flights is Cancelled Flightled. I can't rebook online and nobody answers my phone call. Help me
570066166930145280,negative,1.0,Damaged Luggage,0.3587,Delta,- definitely no note from whoever stole from me.,@JetBlue - Definitely no note from whoever stole from me.
568965165783388160,negative,1.0,Can't Tell,0.6322,United,"thanks for nothing. next time i'll bring a whole extra suitcase for my 1 extra pound. that makes sense, right?","@united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?"
568849058523033601,positive,0.7025,,,Southwest,please help. we really want to fly with you. #guessweflyingdelta,@SouthwestAir  Please Help. We really want to fly with you. #guessweflyingdelta
568305064529408000,neutral,0.732,,,Southwest,ugh kicking myself for missing out on #destinationdragons. i need some back in my life,@SouthwestAir ugh kicking myself for missing out on #destinationdragons. I need some @Imaginedragons back in my life  http://t.co/sbEhi46bMk
569360352594546688,negative,1.0,Customer Service Issue,0.6702,US Airways,"as a member of the news media, the awful service of the last few days won't go unnoticed.","@USAirways As a member of the news media, the awful service of the last few days won't go unnoticed."
568265475114663936,negative,1.0,Late Flight,0.6749,United,my flying united is over...sorry. the captain still had 20 minutes of pre-flight preparations to make while we sat with no air!,@united My flying United is over...sorry. The Captain still had 20 minutes of pre-flight preparations to make while we sat with no air!
569298165855338497,positive,1.0,,,Virgin America,thanks!,@VirginAmerica thanks!
568777943104802817,negative,0.6632,Bad Flight,0.3474,Southwest,it's too damn cold to be sitting on this runway with no heat!!!!!,@SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!!
570286359983886336,negative,1.0,Bad Flight,0.3525,Southwest,"appreciate y'all getting the gate issue figured grr. plenty open gates, yet we sit and wait on tarmac","@SouthwestAir  appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac"
569393942296432640,negative,0.7065,Late Flight,0.3696,US Airways,after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!,@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!
569920618843521024,negative,1.0,Customer Service Issue,1.0,American,how clueless is aa. been waiting to hear for 2.5 weeks about a refund from a cancelled flightled flight &amp; been on hold now for 1hr 49min,@AmericanAir How clueless is AA. Been waiting to hear for 2.5 weeks about a refund from a Cancelled Flightled flight &amp; been on hold now for 1hr 49min
569983030108024833,negative,1.0,Customer Service Issue,0.6613,American,bad weather happens but lack of preparation is inexcusable. depending on good weather is not a good business model.,@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model.
569380376709238784,neutral,1.0,,,Delta,alright i hope. my jetblue app is showing a change in my seats and online shows an a320. don't want any surprises,@JetBlue  Alright I hope. My JetBlue app is showing a change in my seats and online shows an a320.  Don't want any surprises
568077746481586176,neutral,0.6845,,0.0,US Airways,"announced that people going to fl via charlotte would have to go to a different plane &amp; gate, but it was a 'direct flight' #logic","@USAirways announced that people going to FL via Charlotte would have to go to a different plane &amp; gate, but it was a 'direct flight' #logic"
569867943888056320,negative,1.0,Customer Service Issue,1.0,American,at lax and your service reps just hand out the 800 number to call. so that's not helpful.,@AmericanAir at LAX and your service reps just hand out the 800 number to call. So that's not helpful.
569888119043915776,negative,0.6545,Customer Service Issue,0.6545,United,still no response??,@united still no response??
570265919676485632,positive,1.0,,,American,me too!! love living so close so i always have great views!,@AmericanAir @dfwairport me too!!  LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!
570245603118211072,neutral,0.6667,,0.0,Delta,"it drops 75 when i take off the other two people, and vice versa. back and forth.","@JetBlue It drops 75 when i take off the other two people, and vice versa. back and forth."
570022265343123456,positive,1.0,,,American,everything for sorted out. thanks for the help. excited to get home tonight!,@AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!
569675498873159680,negative,1.0,Cancelled Flight,1.0,Delta,"the amount of money i spent on hotels for a week bc of flight cancelled flightlation, another flight doesn't make up for the money lost.","@JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost."
567787449053872128,negative,1.0,Customer Service Issue,1.0,US Airways,i’m cool with weather delays etc. but lying and deceiving passengers to keep them from changing is reprehensible. #yousuck,@usairways I’m cool with weather delays etc. But lying and deceiving passengers to keep them from changing is reprehensible. #yousuck
569742305499828224,negative,1.0,Lost Luggage,1.0,American,yes and without my bags. 2 first class tickets to tahiti would be nice. just saying,@AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying
569495653526724608,neutral,0.6632,,,Southwest,ceo using #vegas band to help ‘connect’ to people. #aviation #business #marketing #consumermarketing,@SouthwestAir CEO using #Vegas band to help ‘connect’ to people. http://t.co/89gKYuf1Qh  #aviation #business #marketing #consumermarketing
569764668366938112,negative,1.0,Customer Service Issue,1.0,US Airways,"storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? i will never fly your airline again.","@USAirways Storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again."
568109390026448896,negative,1.0,Customer Service Issue,1.0,Delta,you respond to my friend but you can't respond directly to me,@JetBlue you respond to my friend @LisaPal but you can't respond directly to me
569124893477842944,negative,1.0,Flight Attendant Complaints,0.6981,US Airways,"your checkin at is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!","@USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!"
570143097809707008,negative,1.0,Lost Luggage,1.0,United,could you update me on the suitcase please? the online and phone tracking told me nothing. i was told i'd have it back yesterday!,@united Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday!
567860107960324096,negative,0.6661,Customer Service Issue,0.6661,US Airways,they call weather an act of god and refuse to help. i have my wife and 3 kids and they have no sympathy.,@USAirways they call weather an act of God and refuse to help. I have my wife and 3 kids and they have no sympathy.
569514031695962112,negative,0.6522,Customer Service Issue,0.6522,US Airways,no one is coming to line. on hold for 4 hours. can u help here if i provide conf code?,@USAirways no one is coming to line. On hold for 4 hours. Can u help here if I provide conf code?
568942857123336193,positive,1.0,,,Southwest,ahah😃💕🎵 that is why i love sw✈❗(^^)❤,"@SouthwestAir Ahah😃💕🎵 That is why
I love SW✈❗(^^)❤"
570072227942674432,negative,1.0,Customer Service Issue,1.0,US Airways,cust svc means nothing! so disappointed. trying since 730a to speak to a human i get bad weather not bad service. #socialtantrum,"@USAirways cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service.
#socialtantrum"
568215031608815617,positive,1.0,,,United,i was protected on that flight by gate agent kerry at las. she also did an excellent job getting me to my destination today. thanks!,@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!
568140092453179394,positive,1.0,,,Virgin America,giants and virgin america. a match made in heaven.,@VirginAmerica Giants and Virgin America. A match made in heaven.
570205604314255360,negative,1.0,Customer Service Issue,0.6552,US Airways,well then that is a horrible flaw in your system. 2 hours in the past day i've wasted. i've got a job &amp; family this is crazy,@USAirways well then that is a horrible flaw in your system. 2 hours in the past day I've wasted. I've got a job &amp; family this is crazy
569869808092749824,negative,1.0,Cancelled Flight,1.0,United,"flight cancelled flightled, and the updated one gets me into bwi too late flight! i'd be fine with dca or iad, just arriving earlier! help!","@united flight Cancelled Flightled,  and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD,  just arriving earlier!  Help!"
570300767074181121,negative,1.0,Can't Tell,0.6842,Virgin America,seriously would pay $30 a flight for seats that didn't have this playing. it's really the only bad thing about flying va,"@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing.
it's really the only bad thing about flying VA"
568130484934459392,neutral,1.0,,,Delta,1951 bos to ord,@JetBlue 1951 BOS to ORD
570156777297350656,negative,0.7109,Can't Tell,0.7109,US Airways,thanks so much for ruining my vacation. i really couldn't have done it without you.,@usairways Thanks so much for ruining my vacation. I really couldn't have done it without you.
567761790357209088,negative,1.0,Customer Service Issue,1.0,Southwest,"- i have spent 87 minutes (and counting) on hold w/ you today. after first 48 minutes, i gave up. trying again &amp; on 43rd min.","@SouthwestAir - I have spent 87 minutes (and counting) on hold w/ you today. After first 48 minutes, I gave up. Trying again &amp; on 43rd min."
569258945254191104,positive,0.6531,,,US Airways,no problem - he was the only person in the airport who would help :),@USAirways No Problem - he was the only person in the airport who would help :)
567617486703853568,negative,1.0,Customer Service Issue,0.6797,United,i tried 2 dm it would not go thru... not sure why,@united I tried 2 DM it would not go thru... not sure why
568519360953716736,neutral,1.0,,,Southwest,pres/ceo gary kelly at #therofo addressing 2000 of his bwi based employees.,@SouthwestAir Pres/CEO Gary Kelly at #TheRoFo addressing 2000 of his BWI based employees. @cbsbaltimore http://t.co/OI32uq2tTZ
569689239136423936,negative,1.0,Cancelled Flight,0.6661,American,"yeah, rebooked for tomorrow morning. but extremely disappointed to miss a wedding.","@AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding."
568275746516385793,positive,1.0,,,Southwest,i ❤️ you! the only airline that understands us military families and our unpredictable changes. pound it 👊,@SouthwestAir I ❤️ you! The only airline that understands us military families and our unpredictable changes. Pound it 👊
569622656770646016,negative,1.0,Flight Booking Problems,0.6988,American,"need assistance. very frustrated i can't reach reservations by phone. trying to book online &amp; get ""fare no longer avail"" msg","@AmericanAir need assistance. very frustrated I can't reach reservations by phone. trying to book online &amp; get ""fare no longer avail"" msg"
568810681279111168,neutral,0.6544,,0.0,US Airways,"yes, i get that. i’m asking: specifically, what will you do with the feedback i’ve given you?","@USAirways Yes, I get that. I’m asking: Specifically, what will you do with the feedback I’ve given you?"
568904127834558464,negative,1.0,Late Flight,1.0,Delta,", why must you always delay my late flight night orlando flights? 💔","@JetBlue, why must you always delay my Late Flight night Orlando flights? 💔"
570305363859406848,negative,1.0,Bad Flight,1.0,Delta,everyone is here but our pilots are no where to be found and my last flight the plane was dirty that i had to clean my area &amp; seat!,@JetBlue everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area &amp; seat!
567831434838159360,positive,0.6647,,,Delta,will call. thank you!,@JetBlue will call. Thank you!
569522479049400320,negative,1.0,Bad Flight,0.6952,US Airways,"my family, friends and colleagues will never fly usair again. bad weather happens. the good airlines seem to communicate better.","@USAirways My family, friends and colleagues will NEVER  fly USAir again. Bad weather happens. The good airlines seem to communicate better."
569075196117839872,neutral,1.0,,,Delta,we are trying to go as far away from king'scollegelondon as possible for charity today. would you help us ? #jailbreak #rag,@JetBlue we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG
569648671870099456,negative,1.0,Bad Flight,0.341,US Airways,what is going on with the computers? why is my flight grounded? why does your airline suck so much? #unansweredquestions,@USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions
569893554753040386,negative,1.0,Cancelled Flight,1.0,US Airways,2102 dca-bos. cancelled flightled after making us wait over an hour. if i fly usair every week can you upgrade my status proactively?,@USAirways 2102 DCA-BOS. Cancelled Flightled after making us wait over an hour. If I fly USAir every week can you upgrade my status proactively?
569766964895166465,neutral,1.0,,,American,"please rebook me from seattle to columbus tue 2/24, locator: karaax, name: mitchell m neuer","@AmericanAir please rebook me from Seattle to Columbus Tue 2/24, locator: KARAAX, name: Mitchell M Neuer"
569604176960827392,negative,0.705,Customer Service Issue,0.705,American,help! i need to speak to a live agent before i lose my online reservation being held.,@americanair Help!  I need to speak to a live agent before I lose my online reservation being held.
568427942382071810,negative,0.6990000000000001,Flight Booking Problems,0.6990000000000001,Delta,"if there is a ""processing error"" the why do you send out full flight tickets and confirmations? #flysouthwest","@JetBlue if there is a ""processing error"" the  why do you send out full flight tickets and confirmations? #FlySouthwest"
567799665061576704,neutral,0.6691,,,Delta,airways adds new charter #flight to cuba - #travel wires (blog),@JetBlue Airways Adds New Charter #Flight to Cuba - #Travel Wires (blog) http://t.co/Swb1gR57Cc
568232802749161472,negative,1.0,Customer Service Issue,1.0,US Airways,can you explain why i am on hold over an hour .other than i'm dumb and should be using a different airline #wth,@USAirways can you explain why I am on hold over an hour .Other than I'm dumb and should be using a different airline #wth
568605600273141760,neutral,1.0,,,Southwest,can you help me out with tickets to the vegas event? i would be so stoked!,@SouthwestAir Can you help me out with tickets to the Vegas event? I would be so stoked!
570285320085880832,negative,1.0,Late Flight,1.0,US Airways,"rt : nice, another delay with second one this trip. left engine leaking...what's next?? #usair #nothappy","@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy"
569877197093097472,negative,1.0,Late Flight,1.0,American,"aa2334 second week in a row delayed, due to mechanical issues. all the sleet outside and yet we're stuck changing a tire","@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire"
569985813712392194,negative,1.0,Cancelled Flight,0.3584,US Airways,and you took away my 1st class seat. love being a chairman preferred and assigned row 24 seat b middle seat,@USAirways And you took away my 1st class seat.  Love being a Chairman Preferred and assigned row 24 seat B middle seat
569938939122991104,negative,1.0,Late Flight,0.6492,US Airways,"4 segments, 4/4 delayed. gnv &gt; ctl . ctl &gt; jan . jan &gt; ctl . ctl &gt; gnv. my year off from flying with you guys was the way to go.","@USAirways 4 segments, 4/4 delayed. Gnv &gt; CTL . CTL &gt; JAN . JAN &gt; CTL . CTL &gt; GNV. My year off from flying with you guys was the way to go."
567853059419856896,negative,0.6413,Bad Flight,0.6413,Southwest,im just praying you get me home alive,@SouthwestAir Im just praying you get me home alive
569209958627016706,negative,1.0,Customer Service Issue,0.6753,United,hello united. you should take care of your call center in mexico city office. terrible attitude from the lady who was helping me.,@united Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me.
569940889902034944,neutral,1.0,,,American,due to road conditions,@AmericanAir due to road conditions
569087906851135488,neutral,1.0,,,United,now arrives lax @ 8:03 am,@united now arrives LAX @ 8:03 am
569075205106229248,negative,1.0,Customer Service Issue,1.0,Southwest,anyone answering phone this morning at 800iflyswa? on hold 51 minutes and counting...,@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...
569887742479486976,negative,1.0,Customer Service Issue,1.0,American,- answer the phones. trying to change a reservation and haven't been able to get a human to pick up in two days.,@AmericanAir - answer the phones.  Trying to change a reservation and haven't been able to get a human to pick up in two days.
569844262461972480,negative,1.0,Customer Service Issue,1.0,American,how is it possible that your call system can refuse callers for over twelve hours? what service options does that leave?,@AmericanAir How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave?
569408185125052416,negative,1.0,Customer Service Issue,0.6856,Southwest,want to pick up a customer from sign me up 🙌😏,@SouthwestAir want to pick up a customer from @SpiritAirlines sign me up 🙌😏
570287271234174976,neutral,1.0,,,American,here is the photo ;),@AmericanAir Here is the photo ;) http://t.co/VMqUURZUpW
567840122454052864,positive,0.6854,,,US Airways,ha! you're fun.,@USAirways HA!  You're fun.
568758807418896385,positive,0.6576,,,United,#firstclass to #london on my way to #londonfashionweek #lfw15 👠🇬🇧👠🇬🇧👠🇬🇧,@united #FirstClass to #London on my way to #LondonFashionWeek #LFW15 👠🇬🇧👠🇬🇧👠🇬🇧
569949297220980737,negative,0.6561,Can't Tell,0.33299999999999996,Delta,no jetblue… just… no “: our fleet's on fleek.,No JetBlue… Just… no “@JetBlue: Our fleet's on fleek. http://t.co/mB3IPGs8zQ”
569502050536587264,negative,1.0,Late Flight,0.6773,Delta,its poor flight management. there is no reason why a scheduled 8:00 pm flight to takr off at 11:00pm .,@JetBlue Its poor Flight management. There is   no reason why a scheduled 8:00  pm  flight to takr off At 11:00pm .
569746288499138560,negative,1.0,Customer Service Issue,1.0,American,- hanging up on customers with no chance for a callback is a failure of customer service. 1:30am est and no one can answer? 2/2,@AmericanAir - Hanging up on customers with no chance for a callback is a failure of customer service. 1:30am EST and no one can answer? 2/2
570057809037008896,negative,1.0,Late Flight,1.0,American,thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting,@AmericanAir thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting
569604665240895488,negative,1.0,Damaged Luggage,1.0,Southwest,my golf bag was broken on the flight i just took. what's the process for damage reimbursement?,@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement?
568614009584291840,neutral,0.6697,,,Delta,flight 2302 from jfk to buf.,@JetBlue flight 2302 from JFK to BUF.
568770352635121664,negative,1.0,Late Flight,0.6675,United,"flight 4465 almost half an hour at the tarmac ""waiting for papers""... cannot miss my connection at iah !","@United flight 4465 almost half an hour at the Tarmac ""waiting for papers""... Cannot miss my connection at IAH !"
569643671198572544,positive,0.6893,,0.0,United,thanks for updating me about the 1+ hour delay the exact second i got to atl. 🙅🙅🙅,@united thanks for updating me about the 1+ hour delay the exact second I got to ATL. 🙅🙅🙅
569948646717812736,positive,1.0,,,American,let's all have a extraordinary week and make it a year to remember #goingforgreat 2015 thanks so much american airlines!!!,@AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!
569941344053018625,negative,1.0,Customer Service Issue,0.6645,Delta,you respond to complaints about cultural appropriation with more of it!? you're now below spirit airlines on my fly list.,@JetBlue You respond to complaints about cultural appropriation with more of it!?  You're  now below Spirit Airlines on my fly list.
569821309137514496,neutral,1.0,,,American,when did they start to sell water ?,@AmericanAir When did they start to sell water @AdmiralsClub ?
568587228353585154,negative,1.0,Late Flight,1.0,Southwest,"dear swa, i fly you a lot. most of the time, amazing. today: unacceptable.i am sitting here in midway delayed 20 min....","@SouthwestAir Dear SWA, I fly you a lot.   Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min...."
568468054306193408,positive,0.6544,,,United,that would be great,@united that would be great
570034397153398784,neutral,0.647,,,Southwest,is the vinyl part of the prize too?,@SouthwestAir is the vinyl part of the prize too?
567726949049454592,negative,1.0,Bad Flight,1.0,Southwest,"i'm an a-list preferred customer and very loyal swa. however, your inflight wifi is no better today than it was 4 years ago.","@SouthwestAir I'm an A-list Preferred customer and very loyal SWA. However, your inflight wifi is no better today than it was 4 years ago."
570249204767055872,negative,1.0,Lost Luggage,1.0,US Airways,so frustrating because i still have not gotten them back. why my bag was sent to ny is a mystery! shame on me this time!,@USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery!  Shame on me this time!
568583191260483584,negative,1.0,Flight Booking Problems,0.6814,US Airways,"i already did. my question is, why does it still say in progress on ? it's been 6 days.","@USAirways I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days."
569700071484338177,negative,1.0,Customer Service Issue,1.0,American,"this is pathetic customer service. why have bag tags, barcodes and computers if your response is, ""not yet located""?","@AmericanAir this is pathetic customer service. Why have bag tags, barcodes and computers if your response is, ""not yet located""?"
569632685318115329,negative,1.0,Bad Flight,0.6966,US Airways,#flight2031 the flight to hell,@USAirways #flight2031 the flight to Hell
569699154965827584,negative,0.6765,Flight Booking Problems,0.6765,American,and it gets better...other passengers rebooked direct on other airlines. #whereisthelove #whybeaaff?,"@AmericanAir and it gets better...other passengers rebooked direct on other airlines. #whereisthelove 
#whybeAAFF?"
568185092163678208,negative,1.0,Late Flight,1.0,US Airways,we did. it added about seven hours to our day... so far... want to take odds on our bags being on the carousel in kc? #notcool,@USAirways we did. It added about seven hours to our day... So far... Want to take odds on our bags being on the carousel in KC? #notcool
568228505160433665,negative,1.0,Customer Service Issue,1.0,United,can you dm me? been on hold with customer service very long time (53 min +) and getting the run-around. thanks.,@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.
568637437812944896,neutral,1.0,,,Delta,and the from team to offer in-#flight access to journal ... - digital journal,@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/2Nzh3QOaZo
569316018230677504,negative,0.6674,Late Flight,0.6674,United,hoping there is a spare a/c for 1171 tomorrow! have a ship to board! the sched aircraft is delayed from previous flts.,@united hoping there is a spare a/c for 1171 tomorrow!  Have a ship to board!  The sched aircraft is delayed from previous flts.
567907212154118145,positive,1.0,,,Delta,"also, thanks for your prompt replies. i'm really impressed--and you're not just brushing me off. much appreciated!","@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!"
569466525297590272,negative,1.0,Customer Service Issue,0.6808,US Airways,"- what a disaster! flight 3739, missed passenger count by 5 since it was done manually!! really???","@USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!!  Really???"
568825730718666754,neutral,1.0,,,United,"so going forward, i shouldn't be flight booking problems star alliance flights through the united app?","@united so going forward, I shouldn't be Flight Booking Problems Star Alliance flights through the United App?"
568773869512761345,positive,1.0,,,US Airways,thks us #1786 2/19 phl to fll. overall 1st class has improved with more food now on phl to fll and most crews are super.,@USAirways Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.
569906378233356290,neutral,1.0,,,Delta,"indeed. i don't know what's going on in pittsburgh that weekend, but, it's drawing a crowd via jetblue!","@JetBlue Indeed. I don't know what's going on in Pittsburgh that weekend, but, it's drawing a crowd via JetBlue!"
567768552644423680,negative,1.0,Flight Attendant Complaints,0.6923,US Airways,also your employees were less then helpful when was checking his bag. two just left their desks completely (1/2),@USAirways also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1/2)
570303889754488832,negative,1.0,Flight Booking Problems,0.6694,American,i purchased main cabin xt for f-1571aus. flight was cancelled flightled and i was rescheduled on 1600 with regular seats. credit?,@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?
569772867774230528,negative,1.0,Customer Service Issue,0.6559,US Airways,three hour wait and counting waiting for reservations on the phone. are you serious!?,@USAirways three hour wait and counting waiting for reservations on the phone. Are you serious!?
569704454376660992,negative,1.0,Can't Tell,0.6667,Southwest,is not being responding to the athletes. #notcool #southwest,@SouthwestAir is not being responding to the @SpecialOlympics athletes.  #notcool #Southwest
568072079096061952,neutral,1.0,,,Southwest,"ahhhh! sorry, just followed.","@SouthwestAir Ahhhh! Sorry, just followed."
569877622869663744,positive,1.0,,,Delta,thank you!!,@JetBlue thank you!!
569444456660750337,negative,1.0,Customer Service Issue,0.6459,United,"oh, i'll be sharing alright. especially about sleeping in this shitty airport and getting 1hr of sleep all night because ua.","@united oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA."
568439661590396928,negative,1.0,Can't Tell,0.6729,Delta,how is travel bank credit issued by your company fraud - i acquired credit from family friend charles kravitz - see his account,@JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account
570304873620746240,neutral,0.6939,,,Delta,check dm please :),@JetBlue check DM please :)
569881004262989824,negative,1.0,Customer Service Issue,1.0,American,"the website won't let me view my reservation due to ""changes made outside i'm on hold now to get help.","@AmericanAir The website won't let me view my reservation due to ""changes made outside http://t.co/nwF2FkA8fY"". I'm on hold now to get help."
569129269139537920,negative,0.6842,Can't Tell,0.6842,United,132 characters does not cover my reasons i'm afraid,@united 132 characters does not cover my reasons I'm afraid
569898893262983169,neutral,0.6337,,0.0,American,"thank you, but i'll be cancelled flighting my return flight, as i've already rebooked with another airline so i can get home today.","@AmericanAir Thank you, but I'll be Cancelled Flighting my return flight, as I've already rebooked with another airline so I can get home today."
569910299983130625,negative,1.0,Flight Attendant Complaints,0.3623,United,"is unfriendly screw family, that hates kids and moms. now waiting on ua871... pray its better fyvrfn ..due to agent error and tickt","@united is unfriendly screw family, that hates kids and moms. now waiting on  UA871... pray its better FYVRFN ..due to agent error and tickt"
569716558487904258,negative,0.6392,Bad Flight,0.3299,United,considering it. currently gold on . why should i make the jump for an upcoming flight from sfo to singapore?,@united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?
568503174413225984,negative,0.701,Can't Tell,0.701,United,the wifi in the ewr lounge reminds me of the old days of dial up,@united the wifi in the ewr lounge reminds me of the old days of dial up
568579388704292864,negative,1.0,Late Flight,1.0,United,- blamed weather lol 78 no wind and not a cloud in the sky!! delayed both ways 4x!! ru kidding me to charge me for 1.5lb w/8 delays?,@united - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays?
568142526110019584,neutral,1.0,,,Virgin America,only thing i see on passbook is virgin mobile mexico. how do i integrate?,@VirginAmerica Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate?
570081206412431360,negative,0.6281,Late Flight,0.6281,US Airways,flight from bhm delayed 5hrs! connect flgt left us in clt at a motel,@USAirways flight from Bhm delayed 5hrs! Connect flgt left us in clt at a motel
568637070207422464,negative,1.0,Customer Service Issue,0.6522,US Airways,that is actually not true! you can get a seat online after a big hassle. that policy is totally dishonest and misleading. #faa,@USAirways that is actually not true! You can get a seat online after a big hassle. That policy is totally dishonest and misleading. #FAA
569593278636675072,negative,1.0,Late Flight,1.0,American,do you dislike delays when they're caused by your crew forgetting to load bags &amp; lazy pilot wanting duty day to end?,@AmericanAir @Stone9956 Do you dislike delays when they're caused by YOUR crew forgetting to load bags &amp; lazy pilot wanting duty day to end?
570300262302289920,neutral,0.6544,,,American,"thank you, you too!","@AmericanAir Thank you, you too!"
568212521657737216,neutral,1.0,,,United,hi! i just bought a flight with united through ebokeers from paris to miami. do i have any chance to check that everything is ok?,@united hi! I just bought a flight with united through ebokeers from Paris to Miami. Do I have any chance to check that everything is ok?
569937664964743169,neutral,1.0,,,Delta,sent.,@JetBlue Sent.
569535821486952448,negative,0.6596,Can't Tell,0.6596,Delta,"where is the ""award winning service""?","@JetBlue where is the ""award winning service""?"
569924654401495040,negative,1.0,Can't Tell,1.0,Delta,no. please stop.,@JetBlue no. Please stop.
569552945324273665,negative,1.0,Customer Service Issue,1.0,US Airways,worst customer service ever!!!,@USAirways WORST customer service ever!!!
569769525744250880,negative,1.0,Customer Service Issue,1.0,American,finally called me back... but hasn't spoken to me. like the worst prank call ever!!,@AmericanAir FINALLY called me back... BUT HASN'T SPOKEN TO ME.  Like the worst prank call EVER!!
568640966866935808,negative,1.0,Late Flight,1.0,US Airways,"why were we loaded onto the plane (4 hours late flight, mind you), made to sit for 40 minutes","@USAirways Why were we loaded onto the plane (4 hours Late Flight, mind you), made to sit for 40 minutes"
569623852403306496,negative,1.0,Can't Tell,0.6482,American,"please fix your inventory system, plat upgraded then bumped down after boarding, fa said they made a mistake. aa45 3a➡️8c 😕","@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A➡️8C 😕"
570224746652160000,negative,1.0,Customer Service Issue,1.0,US Airways,been trying for weeks no use,@USAirways been trying for weeks no use
567872267910262784,negative,1.0,Lost Luggage,0.6512,Delta,"i've had no shampoo, no winter coat no deodorant no flatiron and the rest if my stuff since sat","@JetBlue I've had no shampoo, no winter coat no deodorant no flatiron and the rest if my stuff since sat"
568137238732771328,neutral,0.6396,,,Delta,"plans to offer direct flights from #jfk to #daytonabeach, #florida starting next #february.…","@JetBlue plans to offer direct flights from #JFK to #DaytonaBeach, #Florida starting next #February.… http://t.co/oYLlRZQU5m"
570239688755302401,negative,1.0,Late Flight,0.3468,American,well i'm showing i am still sitting at the gate on the plane that has not departed?,@AmericanAir Well I'm showing I am still sitting at the gate on the plane that has not departed?
570217425100148738,positive,0.6998,,0.0,Southwest,"bumped me to preboard on both flights (because i'm fat?) whatever the reason, thanks!","@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!"
568441576206286848,positive,0.6989,,,Delta,thanks!! her 80th bday is saturday. we're having an aviation themed surprise party for her.,@JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her.
569897573294743552,positive,1.0,,,US Airways,fyi your customer service rep carol is an absolute delight. so pleasant to with with and rebooked me in lightning speed! thanks!,@USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks!
569989252613689344,negative,1.0,Customer Service Issue,1.0,American,been calling all morning. still can't get through. i need to chge a flight that is this week!!!!!,@AmericanAir been calling all morning. Still can't get through. I need to chge a flight that is this week!!!!!
569121160149012480,positive,1.0,,,Delta,"thanks for getting me to boston early for ""breaking barriers to a clean energy future""","@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf ""Breaking Barriers To a Clean Energy Future"""
569689076439392257,negative,1.0,Customer Service Issue,1.0,United,well i can tell you that your customer service at rdu airport is horrific but is exception at o'hare in chicago.,@united Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago.
569323555365752833,negative,1.0,Late Flight,0.6327,Southwest,still haven't left . maybe by the time i'm suppose to fly back to austin on tuesday we'll have moved.,@SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.
568460100970668032,negative,1.0,Late Flight,1.0,US Airways,1917. still sitting here. feels badly handled.,@USAirways 1917. Still sitting here. Feels badly handled.
567842661463240704,negative,1.0,Bad Flight,0.6799,Delta,we were on b6 619 this morning from boston to beautiful san diego. we really were bummed the satellite was broken. :(,@JetBlue we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :(
569964493066919936,positive,0.6537,,0.0,American,thanks. delivery status??,@AmericanAir thanks. Delivery status??
568849460450725890,negative,1.0,Flight Attendant Complaints,0.6446,US Airways,gate agent in clt forced me to check bag in z1 &amp; proceeded to allow larger bags. huge inconvenience to travel plans.,@USAirways gate agent in CLT forced me to check bag in z1 &amp; proceeded to allow larger bags. Huge inconvenience to travel plans.
569916664130637825,negative,1.0,Flight Booking Problems,0.6628,American,i need to rebook and i cannot get an agent. can you help?,@AmericanAir I need to rebook and I cannot get an agent. Can you help?
569225563417620480,negative,1.0,Customer Service Issue,0.6478,Southwest,been on hold for 30 min trying to rebook my flight you cancelled flightled. help?!,@SouthwestAir been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?!
568682740020690945,neutral,1.0,,,Delta,has dc thinking about summer with new nantucket service -,@JetBlue Has DC Thinking About Summer With New Nantucket Service - @MarketWatch http://t.co/yI4wGUk5tr
568976617453658113,positive,0.7047,,,Delta,thanks!,@JetBlue thanks!
569704219315318784,negative,1.0,Customer Service Issue,1.0,American,thanks for your canned response that makes it look like you care about your customers. i'm sure all twitter users fall for it..,@AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it..
569866272218836992,neutral,1.0,,,American,i just sent a dm,@AmericanAir I just sent a DM
569079375296999424,negative,1.0,Cancelled Flight,1.0,United,"my flight out of bgm cancelled flightled last night, i get a hotel voucher, but had to pay for a cab back. worse cab experience ever","@united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever"
567776143273512961,negative,1.0,Late Flight,1.0,Southwest,flight #211pilot spilled his tea on the radio! yay for delays! almost an hour now!,@SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!
568768864793681921,negative,1.0,Bad Flight,0.65,US Airways,first class no snack basket was catered so drinks only no preflight drink or coathanging 1st drink service 50 min after take off,@USAirways First class no snack basket was catered so drinks only No preflight drink or coathanging 1st drink service 50 min after take off
570226870119215104,negative,1.0,Customer Service Issue,0.6667,Southwest,"thanks for the text, but not exactly timely 8). data throughout issues today maybe?","@SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy"
568102187294973952,negative,1.0,Customer Service Issue,1.0,Southwest,it's the poor customer service that i have a problem with!!!!!,@SouthwestAir it's the poor customer service that I have a problem with!!!!!
567739813114417152,neutral,1.0,,,US Airways,"i left my son's duke hat on flight #1761 last night. it says ""mason"" on the back. any way of locating it? thanks in advance!","@USAirways I left my son's Duke hat on flight #1761 last night. It says ""Mason"" on the back. Any way of locating it? Thanks in advance!"
569926608997498881,neutral,0.6462,,,Delta,“: our fleet's on fleek. lmfao!!!!!!!!!!,“@JetBlue: Our fleet's on fleek. http://t.co/mFSsh2UHUe” LMFAO!!!!!!!!!!
568828240204333056,negative,1.0,Customer Service Issue,1.0,United,this is very disappointing. this is about customer service.,@united this is very disappointing. This is about customer service.
569439089063280640,negative,1.0,Customer Service Issue,1.0,United,"your ""customer service"" team in manilla is absolute shit. i can't even get a supervisor without being out back on hold?!","@united your ""customer service"" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!"
569379979055796224,negative,1.0,Customer Service Issue,0.6465,US Airways,"yes, i am as well. **five** hours on hold, folks. can you please tell me if this is typical?! trying to be understanding here.","@USAirways yes, i am as well.  **FIVE** HOURS ON HOLD, FOLKS. Can you PLEASE tell me if this is typical?! Trying to be understanding here."
567811428779868160,neutral,0.6446,,0.0,Virgin America,do you have an application for ios? was looking and only saw virgin mexico :( &lt;/3,@VirginAmerica do you have an application for iOS? Was looking and only saw Virgin Mexico :( &lt;/3
569309296023998464,negative,1.0,longlines,0.6907,United,"instead of be told when we board, we have to wait for the emails telling us about the delays.","@united instead of be told when we board, we have to wait for the emails telling us about the delays."
569366218429337600,neutral,1.0,,,Southwest,flying flight 3130 tomorrow at 7:20 from pbi- i have boarding position c-42. is flight overbooked? have funeral to attend!,@SouthwestAir flying flight 3130 tomorrow at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!
568827958527275008,positive,1.0,,,Southwest,shhhh i don't want something else to steal our deal😉,@SouthwestAir shhhh i don't want something else to steal our deal😉
568836930550534145,neutral,1.0,,,Southwest,will do. thank you.,@SouthwestAir will do. Thank you.
569992234801737728,negative,1.0,Flight Booking Problems,1.0,US Airways,why is it impossible to change / buy preferred seats via your app?,@USAirways why is it impossible to change / buy preferred seats via your app?
568126682336534529,neutral,1.0,,,Southwest,any possible chance of swa bringing back service between lga-bwi? it would make it much easier to connect to the west coast.,@SouthwestAir Any possible chance of SWA bringing back service between LGA-BWI? It would make it much easier to connect to the west coast.
570175988648316929,neutral,1.0,,,American,"you don't have those abilities anywhere! not at the ticket counter, at cust service, or online. that's why we're done here.","@AmericanAir You don't have those abilities anywhere! Not at the ticket counter, at cust service, or online. That's why we're done here."
569681499928158208,positive,1.0,,,United,"they let us know in advance of the reboot, yes :) thanks for the attentiveness!","@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!"
568736451237707776,positive,1.0,,,United,awesome new plane flight 1701,@united awesome new plane flight 1701
568670498646700032,negative,1.0,Customer Service Issue,0.6718,Delta,the slowest boarding process i've ever experienced and rude customer service agents.,@JetBlue the slowest boarding process I've ever experienced and rude customer service agents.
570200546679726082,negative,1.0,Late Flight,1.0,Delta,why was flight 1856 delayed to buffalo ? it’s a direct flight and the plane is at the gate.,@JetBlue why was Flight 1856 delayed to Buffalo ?  It’s a direct flight and the plane is at the gate.
569457108355289088,negative,1.0,Can't Tell,0.6701,US Airways,worst experience ever!!!!,@USAirways worst experience ever!!!!
569642419307864064,negative,1.0,Late Flight,0.6633,US Airways,printer problems causing us to sit on the runway for 45 mins. get it together.,@USAirways printer problems causing us to sit on the runway for 45 mins. Get it together.
568106783241211904,negative,0.6489,Customer Service Issue,0.3511,US Airways,your agent did not say,@USAirways your agent did not say
570056907634798593,negative,1.0,Customer Service Issue,1.0,American,she sent you an email 2 customer service the night it happened ur response was basically 2 bad sorry how should she contact u.,@AmericanAir she sent you an email 2 customer service the night it happened ur response was basically 2 bad sorry how should she contact u.
569187853412012032,negative,1.0,Flight Attendant Complaints,0.3411,United,hate when i get bumped out of the seat i've selected (&amp; empty row) and moved to another seat (non-empty). #1k #flt803 #nonupgrade!,@united Hate when I get bumped out of the seat I've selected (&amp; empty row) and moved to another seat (non-empty). #1K #flt803 #nonupgrade!
568110568097374208,neutral,1.0,,,United,please help! left my ipad air 2 on my flight from nyc to paris yesterday and can’t get in touch with anyone locally. what to do?,@united please help! Left my iPad Air 2 on my flight from NYC to Paris yesterday and can’t get in touch with anyone locally. What to do?
568961738596462593,negative,1.0,Late Flight,1.0,Delta,whats going on with flight 2034. delayed beyond 834. shouldnt thre flights switch at that point?,@JetBlue whats going on with flight 2034.  Delayed beyond 834.  Shouldnt thre flights switch at that point?
568081386520723456,negative,1.0,Bad Flight,0.3566,United,. don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing.,.@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris
570039279050579968,neutral,0.67,,0.0,United,like continental's chicken feat fairs,@united like continental's chicken feat fairs
570284988224008192,negative,1.0,Flight Booking Problems,0.6985,Delta,are there really no flights from the bay area to chicago anymore? lame. so lame.,@JetBlue Are there really no flights from the Bay Area to Chicago anymore? Lame. So lame.
567747420650754048,negative,1.0,Customer Service Issue,0.3505,US Airways,"i believe you. but in all seriousness, what's an acceptable time i should have this expense on my name that wasn't my fault....","@USAirways I believe you. But in all seriousness, what's an acceptable time I should have this expense on my name that wasn't my fault...."
569799402119770113,neutral,0.6877,,0.0,American,can you respond to my dm?,@AmericanAir Can you respond to my DM?
569588651925098496,positive,1.0,,,American,"thank you. “: customer relations will review your concerns and contact you back directly, john.”","Thank you. “@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.”"
569645836109418496,negative,1.0,longlines,0.3478,US Airways,"stuck at the gate in charlotte, nc waiting for ""release papers"" and a fix for a broken computer system.","@USAirways stuck at the gate in Charlotte, NC waiting for ""release papers"" and a fix for a broken computer system."
570064554232688640,negative,1.0,Cancelled Flight,0.6657,American,this is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth,@AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth
569270187725160449,negative,1.0,Late Flight,0.3684,US Airways,you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport #genious,@USAirways you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport #genious
568265552583479296,neutral,1.0,,,Virgin America,when are you flying to hawaii,@VirginAmerica when are you flying to hawaii
569841224221392897,negative,1.0,Cancelled Flight,1.0,United,ua3388 was cancelled flightled not delayed. re-flight booking problems still 90 miles from home. at least acknowledge the cancelled flightlation.,UA3388 @united was Cancelled Flightled not delayed.  Re-Flight Booking Problems still 90 miles from home.  At least acknowledge the Cancelled Flightlation.
569817937131016192,neutral,0.7013,,0.0,Southwest,"got an email confirmation of wifi purchase on a recent flight. trouble is, i've never flown with you. ever. #concerned #scam?","@SouthwestAir got an email confirmation of wifi purchase on a recent flight. Trouble is, I've never flown with you. Ever. #concerned #scam?"
567623209026334720,negative,0.6337,Flight Booking Problems,0.6337,United,"wanted to get my bag benefit, but instead get $25 pricing on all three tickets. when adding a card, mp visa is only option.","Wanted to get my bag benefit, but instead get $25 pricing on all three tickets. When adding a card, MP Visa is only option. @united"
568971449815289856,neutral,0.6627,,0.0,Southwest,"my father was kind enough to offer to pay for a hotel, but i can't use this coupon if he pays from fl. no help?","@SouthwestAir my father was kind enough to offer to pay for a hotel, but I can't use this coupon if he pays from FL. no help?"
569152332765667328,neutral,1.0,,,Delta,while in haiti id do food distribution for hundreds of hungry kids in nearby villages. #flyingitforward,@JetBlue while in Haiti Id do food distribution for hundreds of hungry kids in nearby villages. #flyingitforward http://t.co/lTf2quD3Xc
568067065388642304,positive,1.0,,,United,thanks to supervisor miriam who provided me with great customer service. #finally,@united Thanks to supervisor Miriam who provided me with great customer service. #finally
569217012980805632,neutral,1.0,,,Southwest,any way that i can get a receipt for a cancelled flightled portion of a roundtrip flight? used the flight voucher just need receipt.,@SouthwestAir Any way that I can get a receipt for a Cancelled Flightled portion of a roundtrip flight? Used the flight voucher just need receipt.
568183509577125888,negative,1.0,Late Flight,1.0,United,1 hour since boarding began and we're still sitting at the gate. #ua507,@united 1 hour since boarding began and we're still sitting at the gate.  #UA507
568423848732991488,negative,1.0,Customer Service Issue,0.3663,US Airways,that's it?!?!?,@USAirways that's it?!?!?
567873801653997569,negative,0.6476,Lost Luggage,0.6476,Delta,i don't know- no one would tell me where they were coming from - i would guess so as that's where we had all the changes to flights,@JetBlue I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights
567749045524131841,negative,1.0,Lost Luggage,0.6716,United,nearly 48 hours late flightr and still no idea where it is. i will never fly united again if i can help it.,@united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it.
569879623317659648,negative,1.0,Late Flight,0.6421,United,passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines),@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines)
568632557836865536,positive,0.6667,,0.0,Delta,thank you guys! brilliant customer service,@JetBlue Thank you guys! Brilliant customer service
569285184605986816,negative,1.0,Customer Service Issue,1.0,Southwest,i was on hold for two hours and finally hung up. i was able to do what i needed to without customer service eventually.,@SouthwestAir I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually.
568629558716592128,negative,0.66,Customer Service Issue,0.35,Southwest,why do airlines change ticket prices in the middle of the day #annoyed,"@SouthwestAir Why do airlines change ticket prices in the middle of the day
#annoyed"
570189507447775234,negative,1.0,Customer Service Issue,1.0,American,sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! no more aa in my future !,@AmericanAir Sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! No more AA in my future !
568837602071203840,neutral,1.0,,,Virgin America,"i applied for a position in ,and i was wondering if you guys received my application.","@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application."
567843646881599489,positive,1.0,,,Southwest,thank you :-),@SouthwestAir thank you :-)
568244401308184576,neutral,1.0,,,Delta,can you tell me which days you fly direct buf - fll and fll - buf?,@JetBlue Can you tell me which days you fly direct BUF - FLL and FLL - BUF?
569911713459408896,negative,1.0,Flight Attendant Complaints,0.3804,United,arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket,@united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket
568162409837400064,negative,1.0,Flight Attendant Complaints,0.655,United,you should tell that to the staff at lax then. i boarded group 5 at the very end of the queue as a gold member. thanks for nothing.,@united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.
570081513087369216,negative,1.0,Lost Luggage,1.0,American,you are beyond redemption. jfk. baggage claim looks like a luggage warehouse,@AmericanAir you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse
569948966873370625,neutral,1.0,,,Virgin America,"hi i just booked a flight but need to add baggage, how can i do this?","@VirginAmerica hi I just booked a flight but need to add baggage, how can I do this?"
569333972452265985,negative,0.684,Customer Service Issue,0.3499,United,"when i read it say ' in some cases' can you please define this for me, when for example would it not be the case?","@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?"
570009129579900928,negative,1.0,Flight Attendant Complaints,0.6882,US Airways,is anything being done to make flight attendants aware of aa member benefits? embarrassing being argued with. just happened.,@USAirways is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened.
570224927602839552,negative,1.0,Customer Service Issue,0.6576,American,ok. there is no one at the airport that is helping us. another customer got told the flight isn't leaving till 1220,@AmericanAir ok. There is no one at the airport that is helping us. Another customer got told the flight isn't leaving till 1220
570266265971003394,negative,1.0,Flight Booking Problems,1.0,Southwest,rapid rewards program sold me short. #lasttweetaboutthis but still #disappointed.,@SouthwestAir Rapid Rewards program sold me short. #Lasttweetaboutthis but still #disappointed.
569223830759059458,positive,0.693,,,Delta,"thanks. still booked our trip 3/13-17 lb to slc to see grand kids. just very frustrating. tried app, web, etc. still love u guys!","@JetBlue Thanks. Still booked our trip 3/13-17 LB to SLC to see grand kids.  Just very frustrating. Tried app, web, etc. Still love u guys!"
569631648674766848,negative,1.0,Customer Service Issue,1.0,American,any updates? it shouldn't take hours for assistance. i love,@AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir
569835167944019968,negative,1.0,Lost Luggage,0.6812,American,thanks for reflight booking problems me on a flight and then leaving my luggage in nyc. unbelievable.,@AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable.
568913346675613696,neutral,1.0,,,Southwest,please help! i would die to see the vegas show! it would be amazing to hear their songs for real!,@SouthwestAir PLEASE HELP! I would die to see the Vegas show! It would be amazing to hear their songs for real!
569273297491378176,neutral,1.0,,,Delta,hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?,@JetBlue Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?
568777504368005120,positive,1.0,,,US Airways,i appreciate your prompt response.,@USAirways I appreciate your prompt response.
570013289188630529,negative,1.0,Customer Service Issue,1.0,American,after several miss communications i was able to get to ord but i am not home yet and not sure i will get there due to her error,@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error
568042975856619520,negative,1.0,Customer Service Issue,1.0,Delta,waited for 15 min then got disconnect,@JetBlue waited for 15 min then got disconnect
567783687980367872,negative,1.0,Customer Service Issue,0.6834,Virgin America,"as one of the travelers affected by the boston storm, i'm shocked at virgin's complete apathy toward their customers.","@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers."
568168505998229505,negative,1.0,Late Flight,1.0,Delta,only wish your ground operation was as expedient as your twitter response team! delay just got extended!,@JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended!
567701830805618688,positive,1.0,,,United,"new apple crâpe, amazing! live from ua1207. really nice crew too. #americanair has biscuits, ua needs them 2","@united New Apple crâpe, amazing! Live from UA1207. Really nice crew too.  #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj"
567847120990048256,negative,1.0,Bad Flight,1.0,US Airways,i dont need to check status of my flight because i was on the plane and you had a door malfunction. get it together!!,@USAirways i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!!
569255280275369984,negative,1.0,Customer Service Issue,1.0,Southwest,ind website says contact airline for flight 899 tomorrow to atl. on hold for over an hour. can you give me any more info?,@SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?
569606005618638848,negative,1.0,Bad Flight,0.3615,United,"any way you can help me find a flight to las? stuck in dia, sat on plane 2 hrs, now been waiting an hour for an update.","@united any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update."
568529886920335360,negative,1.0,Can't Tell,0.6832,Delta,do your trueblue pages not work on chrome or safari? i keep getting blank pages when i lick on the trueblue tab on your site.,@JetBlue Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site.
570079699595980802,negative,1.0,Late Flight,1.0,United,can you ask your guys with flight 1146 to bwi to wait for us to get off a delayed flight from san diego? pretty please?,@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?
568926268772581377,positive,1.0,,,Delta,"you are officially my favorite, thank you for the wonderful service at jfk","@JetBlue you are officially my favorite, thank you for the wonderful service at JFK"
569140808227672064,negative,1.0,Late Flight,1.0,United,flight ua1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience,"@united 
Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience"
568180768804978688,negative,0.6842,Late Flight,0.6842,United,"i find this text funny, considering we are still sitting here because 2 seats need to be changed out.","@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11"
568135523530899456,neutral,0.6944,,0.0,United,flight 5431,@united flight 5431
568867930127114240,negative,0.6451,Bad Flight,0.6451,US Airways,another squashed flight. having to share my seat with another passenger is not idea of quality travel,@USAirways another squashed flight. Having to share my seat with another passenger is not@my idea of quality travel
568451849054851072,positive,1.0,,,US Airways,#tbt every day.,@USAirways #tbt every day.
568606225027485696,negative,1.0,Damaged Luggage,1.0,United,broke my suitcase &amp; refuses to give me a repair estimate.,@united broke my suitcase &amp; refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6
570073661241057280,positive,0.6618,,,Delta,happy anniversary!! it's hard to believe you're 15!! you're so young!,@JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young!
568493225788510209,negative,1.0,Can't Tell,0.6561,United,777 from sfo to hnl with zero entertainment systems???!!!#youareonyourown,@united 777 from SFO to HNL with ZERO entertainment systems???!!!#youareonyourown
569653415317413888,negative,1.0,Customer Service Issue,0.6955,US Airways,#stuck in florida with no flights... service sucks here. #nofood #nodrinks #nohelp,@USAirways #stuck in Florida with no flights... Service sucks here. #nofood #nodrinks #nohelp
569673913892003840,negative,1.0,Late Flight,1.0,US Airways,why does this flight keep getting delayed late flightr and late flightr?,@USAirways why does this flight keep getting delayed Late Flightr and Late Flightr?
570307109218340865,negative,0.7020000000000001,Flight Attendant Complaints,0.7020000000000001,US Airways,is not the new is more like the new . love aa. not impressed with the subpar planes and gate agents.,@USAirways is not the new @AmericanAir is more like the new @SpiritAirlines. Love AA. Not impressed with the subpar planes and gate agents.
569972447329574912,neutral,1.0,,,US Airways,i'm shutting my data off for the flight. i want some response by the time i land. you have 2 hours.,@USAirways I'm shutting my data off for the flight. I want some response by the time I land.  You have 2 hours.
569694483769659392,negative,1.0,Customer Service Issue,0.6709999999999999,American,4828 but i just missed it because no one is at the gate to marshall us in so now i have to rent a car &amp; drive 5 hrs. so thanks.,@AmericanAir 4828 but I just missed it because no one is at the gate to marshall us in so now I have to rent a car &amp; drive 5 hrs. So thanks.
569759330662109185,negative,1.0,Late Flight,1.0,US Airways,not to mention the fact that my flight was delayed because your computers were down,@USAirways not to mention the fact that my flight was delayed BECAUSE YOUR COMPUTERS WERE DOWN
567870608152793088,negative,1.0,Can't Tell,0.6818,United,which now has maintenance issues with an undetermined amount of time until the mechanics even arrive,@united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive
569865357625851905,negative,1.0,Customer Service Issue,0.7225,American,that would be appreciated. just please don't send me to the same page with long form &amp; limited characters. direct email?,"@AmericanAir that would be appreciated. Just please don't send me to the same page with long form &amp; limited characters.
Direct email?"
569992620744708096,negative,1.0,Customer Service Issue,1.0,US Airways,. and then you said i could move my thursday flight for free if i call a number. and then you hang up on me.,.@USAirways and then you said I could move my Thursday flight for free if I CALL A NUMBER. And then you HANG UP ON ME.
568954558589702144,negative,0.6629999999999999,Late Flight,0.6629999999999999,US Airways,i will send an email with details late flightr. thank you for responding.,@USAirways I will send an email with details Late Flightr. Thank you for responding.
568303293635522560,neutral,0.6739,,,Southwest,is there any chance i can get tickets for the vegas stop? i missed my chance to enter the contest but i love id to death !,@SouthwestAir Is there any chance I can get tickets for the Vegas stop? I missed my chance to enter the contest but I love ID to death !
568571772251082752,neutral,1.0,,,Virgin America,can you help #ourprincess in need of some help in #usa 🎀🇬🇧🎀🇺🇸🎀,"@VirginAmerica @VirginAtlantic @GMA @AmericanAir 
Can You Help #ourprincess in need of some help in #USA 
🎀🇬🇧🎀🇺🇸🎀 http://t.co/778AzTDaer"
568526809387544576,negative,1.0,Late Flight,0.6495,US Airways,this is going to take up to an hour--not okay usair. not okay. this is ruining everything.,@USAirways this is going to take up to an hour--not okay USAir. Not okay. This is ruining everything.
569737603617943552,negative,1.0,Customer Service Issue,0.6527,Virgin America,i like the customer service but a 40 min delay just for connecting passengers seems too long. va370,@VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370
569139480101314560,negative,1.0,Can't Tell,0.6464,United,have you inspected the picture? routine aircraft check while on his cell phone? what will the faa &amp; nyt say ?,@united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA &amp; NYT say ? http://t.co/bNgpli8JT6
568482803266031616,neutral,0.6429,,0.0,Southwest,please help me get tickets to the club show in atlanta?! #destinationdragons,@SouthwestAir please help me get tickets to the @Imaginedragons club show in Atlanta?! #DestinationDragons
568601459983400960,neutral,1.0,,,Delta,maybe i'll just go to cleveland instead.,@JetBlue Maybe I'll just go to Cleveland instead.
569758649112854529,negative,0.6793,Can't Tell,0.6793,US Airways,like i thought this was america. when did us airways start operating under the rules of communist russia?,@USAirways Like I thought this was America.  When did US Airways start operating under the rules of communist Russia?
568548629432004609,positive,1.0,,,US Airways,i miss you too. work has taken me out of philly. i’ve been on flight 1776 from bos —&gt; phl so many times i should have a res. seat,@USAirways I miss you too. Work has taken me out of Philly. I’ve been on flight 1776 from BOS —&gt; PHL so many times I should have a res. seat
570291157340704769,positive,1.0,,,American,thanks so much!,@AmericanAir thanks so much!
567849520781893632,negative,1.0,Late Flight,1.0,Virgin America,why is it taking 12 years to fly home to dallas? get your shit together.,@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.
569624948190261249,negative,1.0,Customer Service Issue,1.0,American,are you kidding me? no one answering calls on reserv line due to high call volume and not even an option to wait. brutal,@AmericanAir are you kidding me?  No one answering calls on reserv line due to high call volume and not even an option to wait.  Brutal
569672202037170177,positive,1.0,,,US Airways,"great, thank you!","@USAirways great, thank you!"
567913659650805760,negative,1.0,Lost Luggage,0.6696,United,i've been waiting on my bag in iah for 45mins. they're only 4 freaking people on that flight waiting for bags. fix this!!,@united I've been waiting on my bag in IAH for 45mins.  They're only 4 freaking people on that flight waiting for bags.  Fix this!!
569695695868817410,negative,1.0,longlines,0.6723,Southwest,45 minute wait for my bags. just what i needed on a sunday night.,@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night.
568377318822912000,negative,1.0,Can't Tell,0.6306,Southwest,hates guitar players. chgd for oversize and extra bag on my acoustic guitar. epic fail.,@SouthwestAir hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail.
568128236649095168,negative,0.6939,Customer Service Issue,0.3571,Southwest,"how do i know that my information is not found on other people's account? i can see someone else's reservation, rr # and trip","@SouthwestAir how do i know that my information is not found on other people's account?  I can see someone else's reservation, rr # and trip"
570088573598355456,positive,1.0,,,Delta,thanks so much!,@JetBlue thanks so much!
568564485457252352,negative,1.0,longlines,1.0,United,still sitting here waiting for a plane....4 hours wasted,@united still sitting here waiting for a plane....4 hours wasted
568438724708544514,neutral,1.0,,,United,click lounges tab. need to be flying on supported s/a airline,@united @iamtedking http://t.co/UCZzP9YpHk click lounges tab. Need to be flying on supported S/A airline
567793799590854656,negative,0.679,Can't Tell,0.3624,Delta,apparently not.,"@JetBlue 
Apparently not."
568847612503334912,neutral,0.6607,,,US Airways,it's vegas baby who doesn't have a good time in vegas lol,@USAirways it's vegas baby who doesn't have a good time in vegas lol
568460351873937408,negative,1.0,Customer Service Issue,0.6839,Delta,is giving us free movies because apparently the dunkin donuts coffee is a safety hazard. #thingsyoucantmakeup #switch2sbux?,@JetBlue is giving us free movies because apparently the dunkin donuts coffee is a safety hazard. #thingsyoucantmakeup #switch2SBux?
568220033299542016,negative,1.0,Lost Luggage,1.0,US Airways,i have been doing that all day. can't find my bag anywhere bc they're saying it was never scanned &amp; technically never left lax.,@USAirways I have been doing that all day. Can't find my bag anywhere bc they're saying it was never scanned &amp; technically never left LAX.
567813515353804801,neutral,0.6535,,,Delta,"that's right! :) game, set, match.","@JetBlue That's right! :) Game, set, match."
569718410944188417,negative,1.0,Can't Tell,1.0,American,by far the best example of the worst company,@AmericanAir by far the best example of the worst company @Cowboycerrone
569619668060807169,neutral,1.0,,,US Airways,"i saw online you had fee but i was wondering if there was a way to pay for it ahead of time, instead of at the kiosk","@USAirways I saw online you had fee but I was wondering if there was a way to pay for it ahead of time, instead of at the kiosk"
568583773794799616,negative,0.6925,Flight Attendant Complaints,0.3733,United,". just curious why you'd board a flight without a pilot. seems crucial to the flight process, no?",".@united just curious why you'd board a flight without a pilot. Seems crucial to the flight process, no?"
568923827788505088,negative,1.0,Late Flight,1.0,Southwest,here we go again. delayed in chicago why offer the 630 flight if you never intend to fly it,@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it
567799259224940544,neutral,1.0,,,Southwest,can u get me on flt #3768 instead of #2522 rt now,@SouthwestAir can u get me on flt #3768 instead of #2522 rt now
569903268312125440,negative,1.0,Cancelled Flight,1.0,American,: my brother's flight into dfw was cancelled flightled yesterday. are you flying from ont to dfw today?,@AmericanAir: my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today?
569866081164111873,neutral,1.0,,,US Airways,will all flights out of dfw be cancelled flightled today?,@USAirways will all flights out of DFW be Cancelled Flightled today?
567731485894270977,negative,1.0,Late Flight,0.6806,United,sat at airport for 5 hrs still sitting at gate.. sigh,@united sat at airport for 5 hrs still sitting at gate..  Sigh
570018285544206337,negative,1.0,Lost Luggage,1.0,American,misplaced my bag 36 hr ago and can't tell me where it is. i've lost $1000 of stuff :( #americanairlines #unamericanairlines,@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines
570083761582428160,negative,0.6764,Flight Booking Problems,0.6764,US Airways,"- i had 20,748 miles in my account and was informed i'd forfeit them bc of 33 months of inactivity - i","@USAirways  - I had 20,748 miles in  my account and was informed I'd forfeit them bc of 33 months of inactivity - I"
569617202984255490,positive,1.0,,,Southwest,props to your las employees working c11 gate. because of them i am not opposed to flying through or to las in the future! 👏👏👏,@SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! 👏👏👏
570021779521085440,neutral,1.0,,,Delta,"can your people working this contact me, i have a project in the works.","@JetBlue can your people working this contact me, I have a project in the works."
568037842838024192,positive,1.0,,,Southwest,for the win as always- saved my day and got me on a direct to orlando. 🎉🎉🎉,@SouthwestAir for the win as always- saved my day and got me on a direct to Orlando. 🎉🎉🎉
568252805036638209,negative,1.0,Flight Attendant Complaints,0.3459,United,i'm pretty sure i've got shin splits from sprinting through iah only to watch my plane pull away from the jet way...,@United I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way...
568433045805465600,negative,1.0,Flight Attendant Complaints,0.6854,Delta,i'm on flight and no booze being served 30 min in... what gives? #lostrevenue #angryandsober #bachelorpartymishap,@JetBlue I'm on flight and no booze being served 30 min in... What gives? #lostrevenue #angryandsober #bachelorpartymishap
569644759024852992,neutral,0.6579,,,American,got rebooked through the aa online app.,@AmericanAir @dfwairport got rebooked through the AA online app.
567770993159307264,positive,1.0,,,United,"thanks, ^kp. please also mention the quiche breakfast and tandoori chicken dinner entrees and accompaniments are truly first class.","@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class."
567728890206904320,negative,1.0,Flight Booking Problems,0.6611,US Airways,been trying to talk with a dividend miles rep for 2 days now. i have been holding for over 2 hours each day. what are my options?,@USAirways been trying to talk with a dividend miles rep for 2 days now. I have been holding for over 2 hours each day. What are my options?
570020852210774016,positive,1.0,,,United,thank you. i flew into newark from vail/eagle.,@united thank you. I flew into Newark from Vail/Eagle.
569541127340040192,negative,0.6517,Customer Service Issue,0.3371,Virgin America,is the website down?,@VirginAmerica is the website down?
569614365755899905,negative,0.6889,Late Flight,0.6889,Virgin America,please provide status for flight 769. i cant imagine it's on time as the web indicates dude to weather here and/or dallas,@VirginAmerica please provide status for flight 769.  I cant imagine it's on time as the Web indicates  dude to weather here and/or Dallas
570224727047872514,negative,1.0,Lost Luggage,1.0,United,so they didn't drop my bag overnight &amp; now i'm leaving for a week. this is why you were supposed to hold on to the bag....,@united So they didn't drop my bag overnight &amp; now I'm leaving for a week. This is why you were supposed to hold on to the bag....
570164654061838336,negative,0.6614,Can't Tell,0.6614,American,policy makers need to change their mindset on aviation. flying is not for...,@AmericanAir Policy makers need to change their mindset on aviation. Flying is not for... http://t.co/DQnn0Rf1V8
568607562251108352,neutral,0.6461,,,Virgin America,debbie baldwin gave a #rockstar performance of the safety demo this evening on vx919 #las2sfo #bestcrew #sherocks,@VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks
568134503987851264,neutral,1.0,,,Southwest,"is the 1,750 bonus at 1800flowers still on or did it expire 2/14/15?","@SouthwestAir Is the 1,750 bonus at 1800Flowers still on or did it expire 2/14/15?"
567918545046081537,positive,1.0,,,United,received my bag. i appreciate taking care of the matter and following up!,@united received my bag. I appreciate taking care of the matter and following up!
569528694613671936,negative,1.0,Late Flight,0.6507,Delta,that is not very gracious of to tell me where i can go buy water or a snack when our flight is delayed over 3 hours.,@JetBlue That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours.
569769643864408064,negative,1.0,Cancelled Flight,0.3483,American,being stuck two days in the airport is not something pretty normal. i am positive you can find a plane to europe,@AmericanAir @robinreda being stuck two days in the airport is not something pretty normal. I am positive you can find a plane to Europe
569956115724660736,negative,1.0,Lost Luggage,1.0,United,"heads up we didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. other people's bags?","@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD"
569621528951660545,negative,1.0,Can't Tell,1.0,United,is by far the worst airline i've ever had the misfortune of flying with in all the 44 countries i've flown to!!! it's outrageous!,@united is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous!
570158980611350528,negative,1.0,Can't Tell,1.0,American,we all did! skipper's walk-around too :(,@AmericanAir We all did! Skipper's walk-around too :(
570063869596475394,negative,1.0,Late Flight,1.0,United,"late flight to denver, late flight to newark...let's not even get into the disaster that was checking bags. unacceptable.","@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable."
569556807703764992,negative,0.6571,Customer Service Issue,0.6571,US Airways,is the of airlines #2hrs35minonhold,@USAirways is the @comcast of airlines #2hrs35minOnHold
568535163690287104,neutral,1.0,,,US Airways,do you post travel alerts on your website? traveling to bdl on sunday morning.,@USAirways do you post travel alerts on your website? Traveling to Bdl on Sunday morning.
569604198033170432,negative,1.0,Flight Booking Problems,0.3542,Southwest,ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight i needed,@SouthwestAir ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed
568501157452230656,positive,1.0,,,Delta,not your fault social media awesome people. i know everyone is working hard to get us in our way.,Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way.
569153098595192832,negative,0.6801,Cancelled Flight,0.6801,Southwest,- stl-bos flight today was cancelled flightled. online resched form gives an error. on hold for past 90 min. help! #terribleservice,@SouthwestAir - STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! #terribleservice
568475947617411072,neutral,1.0,,,US Airways,"“: reminder: from 2/28, we’ll be tweeting from . i look 4ward to that follow back too!","“@USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir.  http://t.co/mFMNKmvOTR”RT I look 4ward to that follow back too!"
568449520645906432,positive,1.0,,,US Airways,"on the dl, send ethan some new pants and some ""white revive"" laundry tabs. he's a great guy, good crew, he's just, err, single.","@USAirways on the DL, send Ethan some new pants and some ""white revive"" laundry tabs. He's a great guy, good crew, he's just, err, single."
569566511184125952,negative,1.0,longlines,0.7013,Delta,flight 1562 is still waiting for bags. most of us checked in 12 hours ago. people are missing connections. please help!,@jetblue  Flight 1562 is still waiting for bags. Most of us checked in 12 hours ago. People are missing connections.  Please help!
568894795294363648,negative,1.0,Flight Booking Problems,0.6413,US Airways,i'm trying to request missed mileage and it keeps saying it can't my flight from 2/13. then it says call the number.,@USAirways I'm trying to Request Missed Mileage and it keeps saying it can't my flight from 2/13. Then it says call the number.
569500360651509760,negative,1.0,Cancelled Flight,1.0,United,"cancelled flights your flight then sends you an email saying ""think about your next flight..."" #customer #outrage","@united Cancelled Flights your flight then sends you an email saying ""think about your next flight..."" #customer #outrage http://t.co/KkwiwI97A4"
570070877351469057,negative,1.0,Lost Luggage,0.6863,United,thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at,@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW
569025196230877184,positive,0.6531,,,United,i hope so too :),@united I hope so too :)
567881925727113217,negative,1.0,Cancelled Flight,1.0,Southwest,i did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted.,@SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted.
569688822180503552,negative,1.0,Customer Service Issue,1.0,American,waiting for you to pick up... coming up on 3 hours now...,@AmericanAir waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS
569476281974132736,neutral,0.6721,,,United,okay. thanks.,@united okay. Thanks.
570304440017788929,negative,1.0,Customer Service Issue,1.0,US Airways,i finally got through on the phone after a 2 hour wait time.,@USAirways I finally got through on the phone after a 2 hour wait time.
569780060523261952,negative,1.0,Customer Service Issue,0.6521,American,20 hs students from ithaca ny stuck in miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend,@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend
569216055018704896,neutral,0.66,,0.0,United,i will. i have to get to bangkok. i have just 17 days to spend with my husband in his mid deployment leave. like to get there asap,@united I will. I have to get to Bangkok. I have just 17 days to spend with my husband in his mid deployment leave. Like to get there asap
569363263588339712,negative,1.0,Customer Service Issue,1.0,US Airways,#wronganswer. talk is cheap. customer service is the action of making things right for the customer. #fail again.,@USAirways #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again.
567907813126582272,neutral,0.6831,,0.0,Southwest,i'm trying to get home to nashville. i've been stuck in dallas 2 days will my flight get out in the morning,@SouthwestAir I'm trying to get home to Nashville. I've been stuck in Dallas 2 days will my flight get out in the morning
568140722240512001,negative,1.0,Flight Attendant Complaints,1.0,Delta,"our #foodallergy community. if you want our continued loyalty, you need to do better than that. perhaps some training is in (2/3)","@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2/3)"
570269272502607873,negative,0.6737,Flight Booking Problems,0.3684,US Airways,trying to use chairman upgrade cert for flt 740 on 2/26/14 but being told not an option with 10 open seats? how? thanks,@USAirways trying to use chairman upgrade cert for flt 740 on 2/26/14 but being told not an option with 10 open seats? How? Thanks
568380302114086912,negative,1.0,Customer Service Issue,0.6933,United,"ewr ppl told me to call 1800#, have 2x/day since monday. still at layover loc. have that ref # tho. any help appreciated.","@united EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated."
568392783922372608,positive,0.6871,,,Virgin America,that doesn't look to fat to me! it looks yummy!,@VirginAmerica that doesn't look to fat to me! It looks yummy!
569208067243401217,neutral,1.0,,,United,i was able to get a seat on earlier flight sfo to ind. can you add me to 6pm ord to ind?,@united I was able to get a seat on earlier flight sfo to ind.  Can you add me to 6pm ord to IND?
569887049446076416,positive,1.0,,,Virgin America,"- amazing customer service, again! 💕💕 raeann in sf - she's the best! #customerservice #virginamerica #flying","@VirginAmerica - amazing customer  service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying"
567853644420423680,negative,1.0,Customer Service Issue,1.0,United,is amazing how hard is to talk with customer service! !!,@united is amazing how hard is to talk with customer service! !!
567831245260005376,positive,1.0,,,Southwest,i did. thank you.,@SouthwestAir I did. Thank you.
570137183442608128,positive,0.6554,,,Delta,sure is 💙,@JetBlue sure is 💙
570271209822294016,neutral,1.0,,,US Airways,so i can make a reservation,@USAirways so I can make a reservation
569232785786998785,negative,0.6822,Customer Service Issue,0.3485,Delta,there's is nothing there because apparently i have to connect them for that to be true.,@JetBlue there's is nothing there because apparently I have to connect them for that to be true.
569154879484235776,negative,1.0,Bad Flight,0.6646,United,"diverged to burlington, vermont. this sucks.","@united diverged to Burlington, Vermont. This sucks."
570165459783450624,negative,0.6635,Lost Luggage,0.6635,United,about 3 hours ago. i need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.,@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.
569910536755748865,negative,1.0,Late Flight,0.3511,United,has two whole people trying to schedule a flight's worth of missed connections. shameful,@United has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G
569641686101585921,neutral,1.0,,,United,"“: what made you come to this? can we help you with anything? ^jp” free tickets , for the i convince .","“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” free tickets , for the i convince ."
569862271968669697,negative,0.6725,Customer Service Issue,0.3493,Delta,"said they haven't started looking for it, gave me a $25-$100 limit. in nyc at the waldorf astoria and can't find $100 outfit. 😒","@JetBlue said they haven't started looking for it, gave me a $25-$100 limit. In NYC at the Waldorf Astoria and can't find $100 outfit. 😒"
569175548632698881,negative,1.0,Flight Booking Problems,0.6593,Southwest,we have been waiting for almost 3 hours trying to rebook flights. please help us get through to someone.,@SouthwestAir We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone.
569532667869335554,negative,1.0,Customer Service Issue,1.0,US Airways,"maybe if there was anyone answering the phone they would. ""please call back late flightr"".for 18 hours? not good enough","@USAirways @ALfamilyoffour maybe if there was anyone answering the phone they would. ""Please call back Late Flightr"".For 18 hours? Not good enough"
569771270839013376,negative,1.0,Late Flight,1.0,US Airways,what a mess caused by the computer systems. flight 719 in 3 hours late flight and now no gate for us. est 26 min wait.,@USAirways What a mess caused by the computer systems. Flight 719 in 3 hours Late Flight and now no gate for us. Est 26 min wait.
569316508352045056,negative,1.0,Late Flight,0.6871,United,more and more delays! no cs help at all! no notifications!,@united more and more delays! No CS help at all! No notifications!
568087284483928064,negative,1.0,Damaged Luggage,1.0,US Airways,last 2 times i checked a bags they were severally damaged. no one answers the baggage call line for status? #chairmanlove,@USAirways  last 2 times I checked a bags they were severally damaged.   No one answers the baggage call line for status?  #chairmanlove
569603273033945090,negative,1.0,Flight Booking Problems,0.6803,Delta,"why, when you book a flight now, does jetblue separate a 3yr old from the mother? isn't that a bit stupid? check-in headaches!","@JetBlue why, when you book a flight now, does jetblue separate a 3yr old from the mother? Isn't that a bit stupid? check-in headaches!"
568894224738856961,neutral,0.68,,0.0,Southwest,aren't you based in chicago? why are you doing a hunt in la and not your home city????!! please bring one home,@SouthwestAir aren't you based in Chicago? Why are you doing a hunt in LA and not your home city????!! Please bring one home
569114409613860864,neutral,1.0,,,Delta,are you going to be giving travel agent rates to those who hold an iata card ???,@JetBlue are you going to be giving travel agent rates to those who hold an Iata card ???
569724705063596032,negative,1.0,Late Flight,1.0,United,does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter,@united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter
570063451143462913,positive,1.0,,,American,i've just received the ticket. thank you for your help,@AmericanAir I've just received the ticket. Thank you for your help
568068214325784576,positive,1.0,,,Virgin America,#thankyou the dal-aus route makes my day!!!!,@VirginAmerica #thankyou the DAL-AUS route makes my day!!!!
568575427742011392,negative,1.0,Cancelled Flight,0.6579999999999999,United,silence is very telling,@united silence is very telling
569296055478722560,negative,1.0,Lost Luggage,1.0,United,"thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!","@united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!"
567761865779195904,neutral,0.6906,,0.0,United,what is the policy behind changing passengers' seating assignments at the gate?,@united What is the policy behind changing passengers' seating assignments at the gate?
568633361595412481,positive,1.0,,,Virgin America,thanks!,@VirginAmerica @SSal thanks!
569169897906941952,negative,1.0,Bad Flight,0.7027,United,"really needs to start upgrading their planes. no tvs &amp; then the ""inflight wifi"" is currently unavailable #unitedairlines","@united really needs to start upgrading their planes. No TVs &amp; then the ""inflight wifi"" is currently unavailable #UnitedAirlines"
570298411582394368,positive,0.6351,,,United,follow me please this airline is beautifull ♥,@united follow me please this airline is beautifull ♥
568892505829347329,negative,1.0,Can't Tell,0.6578,United,we can't all be american airlines i suppose...,@united we can't all be american airlines I suppose... http://t.co/0EWj7oKlji
568492240273874944,negative,1.0,Lost Luggage,0.6747,US Airways,"worst airline ever....left without luggage for 7 days, submit $700 expenses and they offer a refund of $297? #badservice","@USAirways worst airline ever....left without luggage for 7 days, submit $700 expenses and they offer a refund of $297? #badservice"
568639824145584128,negative,1.0,Bad Flight,1.0,US Airways,why load us on the flight if the captain was over the hours he could fly in one consecutive period? unacceptable.,@USAirways why load us on the flight if the captain was over the hours he could fly in one consecutive period? Unacceptable.
569842095483199488,negative,1.0,Flight Attendant Complaints,1.0,Southwest,gate agent gave me wrong departure info and caused me to miss my flight and now i am on stand by! #nothappy,@SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy
568609999200477185,negative,1.0,Late Flight,1.0,US Airways,- bos -&gt; dca delayed again. this needs to stop. i will be filing complaints with the faa and consumer affairs,@USAirways - BOS -&gt; DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs
569384007550394369,negative,1.0,Cancelled Flight,1.0,Southwest,"i use to #luv swa but after an hour and counting on hold, for a flight they cancelled flighted on me? #noluv","@SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv"
570127035890184192,negative,1.0,Customer Service Issue,0.3685,American,"i have been rebooked for the 7am flight. my questions is, why do some people get hotel and the others don't like myself?","@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?"
569643614113918976,negative,1.0,Cancelled Flight,1.0,American,1416 cancelled flightled? can't get out for two days? no explanation?,@AmericanAir 1416 Cancelled Flightled? Can't get out for two days? No explanation?
569340200934969344,neutral,0.6632,,,United,we will be at the airport first thing in the morning,@united we will be at the airport first thing in the morning
569555072067051520,negative,1.0,longlines,1.0,US Airways,45 minutes and moved two feet in bze. 👎,@USAirways 45 minutes and moved two feet in BZE. 👎 http://t.co/AwGjkjIIac
567717985092395008,neutral,0.9633,,0.0,Southwest,- kind of early but any idea when dates through the first week of sept will come available?,@southwestair - kind of early but any idea when dates through the first week of sept will come available?
570078556711026688,positive,0.6487,,,American,glad to hear that there were no serious injuries in the minor crash this evening.,@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.
569961302338072576,positive,1.0,,,American,thank you!!!! i will be there to pick her up on time.,@AmericanAir Thank you!!!! I will be there to pick her up on time.
569835766416867328,negative,1.0,Lost Luggage,0.6627,American,"3days and no call,bag or anyone to pick up my call. held on ph til 130 am and holding again now. insane,#help","@AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help"
569400431002173441,neutral,0.6845,,,United,all set. figured it out at the baggage office!,@united all set. Figured it out at the baggage office!
569372595067490304,negative,1.0,Customer Service Issue,1.0,US Airways,but every time i call i'm on hold for 45 min and then get disconnected. any way someone can help?,@USAirways But every time I call I'm on hold for 45 min and then get disconnected. Any way someone can help?
569876152036290560,positive,0.6858,,,American,will do. appreciate the replies though.,@AmericanAir Will do. Appreciate the replies though.
569667246026416130,positive,1.0,,,Southwest,got mine! just in time for the wife and my 15th anniversary!,@SouthwestAir got mine!  Just in time for the wife and my 15th anniversary!
569597962659110913,neutral,0.7241,,0.0,American,i am trying to switch my flight to aa 1359 i am currently on aa 2401 at 6:50am monday morn then aa 2586! help me!!,@AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!!
568105722413649920,negative,1.0,Flight Attendant Complaints,1.0,Southwest,i'm sorry for straying and going with i've learned my lesson. these attendants need some sw happiness!,@SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness!
567790995148783616,negative,1.0,Bad Flight,0.6296,United,"flight 86 lax-iad, back rows not cleaned prior to boarding. how gross is that to find used tissues in your seat? please.","@united flight 86 LAX-IAD, back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat?  Please."
567738031398866944,neutral,0.6637,,0.0,United,"roundtrip tickets to nj are dramatically cheaper through virgin, pretty pricey via united. can you match them?","@united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them?"
569840341899026432,positive,1.0,,,United,was able to send the dm. all good now.,@united Was able to send the DM. All good now.
567777100112101376,positive,1.0,,,US Airways,right on. up. up &amp; away ✈️🌞,@USAirways right on. Up. Up &amp; away ✈️🌞
569275935905722368,positive,1.0,,,Delta,"thanks for the instant reply, and for still doing first bag free (so important)!","@JetBlue Thanks for the instant reply, and for still doing first bag free (so important)!"
569241776617160704,neutral,1.0,,,Delta,phew!! did it!! (pant. wheeze),@JetBlue Phew!! Did it!! (Pant. Wheeze) http://t.co/ZPZ78POeON
567851387641597952,negative,1.0,Can't Tell,0.6992,US Airways,is the worst airline i’ve ever flown on. you guys have treated me like garbage today.,@USAirways is the worst airline I’ve ever flown on. You guys have treated me like garbage today.
569857415027564545,neutral,0.6599,,,American,do you know if there is wifi on this flight? if so how much is it? thank you :-),@AmericanAir do you know if there is wifi on this flight? If so how much is it? Thank you :-)
570043569605648385,negative,1.0,Can't Tell,0.6266,US Airways,#failingyourcustomer one by one,@USAirways #FAILINGYOURCUSTOMER ONE BY ONE
570050691173101568,neutral,1.0,,,Southwest,if i am enrolled in the atl companion pass offer and booked 3 flights already before may 17 when can i start using the pass?,@SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?
569947331241639936,neutral,0.6939,,,Delta,well duh. my grandfather just got hired as a tsa agent and currently at pwm!,@JetBlue well duh. My grandfather just got hired as a TSA agent and currently at PWM!
568533372709908480,positive,0.6155,,0.0,Southwest,"i'm excited too, but perhaps you could scale your excitement back by a few weeks...","@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks..."
568749392083206144,neutral,0.6786,,0.0,Delta,hey any chance you have an update on flight 99 hartford to d.c.?,@JetBlue Hey any chance you have an update on Flight 99 Hartford to D.C.?
568903208015433728,negative,1.0,Flight Booking Problems,1.0,US Airways,"it might have went through. no confirmation. ""please wait"" then same form.","@USAirways it MIGHT have went through. No confirmation. ""Please wait"" then same form."
569721039158173697,negative,1.0,Lost Luggage,1.0,American,"lies,lies,lies. worst travel experience of my life. day 2 no clothes on vaca. #lostluggage #unprofessional #pit #mia","@AmericanAir lies,lies,lies.  Worst travel experience of my life. Day 2 no clothes on vaca.  #lostluggage #unprofessional #pit #mia"
569192549170032640,negative,1.0,Late Flight,1.0,United,what's the hold up with flight 6475 from slc to den??,@united what's the hold up with flight 6475 from SLC to DEN??
568113981866446848,negative,1.0,Customer Service Issue,1.0,US Airways,i followed you complaint procedure only to get a run around. your service sucks #usairwayssuck,@USAirways I followed you complaint procedure only to get a run around.  Your service SUCKS #usairwayssuck
569900699988860928,positive,1.0,,,Southwest,thank you for great customer service. trying to make it to san antonio and your staff and alerts have been helpful. boo ice!,@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!
567813189334790144,positive,1.0,,,Southwest,about time...and just in time for my next flight thursday.,@SouthwestAir About time...and just in time for my next flight Thursday.
568929816797323265,neutral,0.6522,,0.0,Southwest,just do it that easy,@SouthwestAir just do it that easy
569934354241212417,negative,0.6984,Flight Attendant Complaints,0.3764,American,there was no one from #aa at the #woase2015 event lots of info available of #winterops,"@AmericanAir There was no one from #AA at the #woase2015 event @HelsinkiAirport
Lots of info available of #winterops"
569305409925873664,positive,1.0,,,Delta,i want to give a warm thanks to your crew at logan airport for still getting me to the dc area after cancelled flightlations this morning!,@JetBlue I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after Cancelled Flightlations this morning!
570090102195486722,negative,0.6641,Customer Service Issue,0.3424,United,“: we regret to hear this. please let us know if you need assistance. ^kn” i was finally able to secure my seat. thx,“@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx
570277612389412864,negative,0.6448,Flight Attendant Complaints,0.6448,US Airways,"and, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail","@USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail"
569152740414218240,negative,1.0,Customer Service Issue,1.0,United,i sent my details to the customer care link you sent me almost a month ago and no response.,@united I sent my details to the customer care link you sent me almost a month ago and no response.
570296212336865283,negative,0.6863,Late Flight,0.3585,US Airways,"said only way to get on plane about to leave that would make my connection was a $75 fee. instead of earlier, i am now late flightr!","@USAirways Said only way to get on plane about to leave that would make my connection was a $75 fee. Instead of earlier, I am now Late Flightr!"
570057520162721792,negative,1.0,Flight Booking Problems,0.6869,US Airways,well i thought they had hours ago but just found out that no i do not have a seat,@USAirways well I thought they had hours ago but just found out that no I do not have a seat
569724918016839681,negative,1.0,Cancelled Flight,1.0,American,get a new crystal ball. cancelled flight flights before weather hits to rebook me on flight during? looking like 2 nights hotel on me.,@AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me.
569658058546286592,neutral,0.6807,,,Delta,ricoh smith at bos provided oust and service,@JetBlue Ricoh Smith at BOS provided oust and service
567804718886711296,neutral,0.6684,,,Southwest,"you guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end.","@SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end."
569592402085847041,negative,1.0,Cancelled Flight,1.0,American,cancelled flights flights arbitrarily on same itinerary. weekend ruined for no good reason! no crew = missed monday am mtg.,@AmericanAir Cancelled Flights flights arbitrarily on same itinerary.  Weekend ruined for no good reason! No crew = missed Monday am mtg.
569983375584272384,negative,1.0,Customer Service Issue,0.6526,United,someone needs to dm me and resolve this correctly. extremely disappointed with the service i received. terrible management.,@united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management.
568202940839800832,positive,0.7,,,Southwest,one heck of an airline,@SouthwestAir One heck of an airline http://t.co/CyoOnZfTdC
569369008580874240,negative,1.0,Cancelled Flight,0.66,US Airways,even alternate options are allready full...even with hotel voucher...no more room in philly?,@USAirways even alternate options are allready full...even with hotel voucher...no more room in philly?
568793221809250304,negative,1.0,Customer Service Issue,1.0,US Airways,i already let them know and sent 4 complaints. got a call back finally when i was asleep and there is no return call back #,@USAirways I already let them know and sent 4 complaints.  Got a call back finally when I was asleep and there is no return call back #
569662077742096385,negative,0.6307,Lost Luggage,0.6307,United,and that it would be sent on the next flight to hayden/steamboat (hdn) from denver. so i'm hoping its on there,@united and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there
568526349565972480,negative,1.0,Customer Service Issue,0.6533,United,installed and working are not the same. kicked me out after an hour and wouldn't let me back in. four wasted hours.,@united installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours.
568421732157161472,negative,1.0,Late Flight,0.6726,United,"please explain why i need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?","@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?"
570258476695302144,neutral,0.6638,,,United,thank you !,@united thank you !
568801561377439744,neutral,1.0,,,United,flight #1051 on 2/23. thx,@united flight #1051 on 2/23. Thx
569534939642925058,neutral,1.0,,,Southwest,will the daytona 500 be available on free tv?,@SouthwestAir will the Daytona 500 be available on free TV?
568786811381616641,neutral,0.6508,,,United,"will do, cheers","@united Will do, cheers"
569011048843313153,negative,0.6765,Customer Service Issue,0.3431,United,that would have been nice earlier today. too late flight now. i hope.,@united that would have been nice earlier  today. Too Late Flight now. I hope.
568187577909563392,neutral,0.6885,,0.0,Southwest,did they pick someone for destination dragons?,@SouthwestAir @Imaginedragons  Did they pick someone for Destination Dragons?
570259540697948162,positive,0.6454,,0.0,American,"i still think american airlines is great...i would just like to be treated better. loyal customers first, right?","@AmericanAir 
I still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?"
567816909816635392,positive,0.6775,,,Southwest,thanks. i'll keep checking. i'm trying to book our first disney world vacation.,@SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.
569656858400694272,neutral,0.6368,,0.0,American,at what e-mail adress can i send your ceo mr. doug parker a letter that he hopefully reads?,@AmericanAir At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads?
569707569448558592,neutral,1.0,,,United,hi. my relative's flight booking problems number is my8yb4. her name is clarita jaramillo mejia. thank you,@united Hi.  My relative's Flight Booking Problems number is MY8YB4.  Her name is Clarita Jaramillo Mejia.  Thank you
569587844693536768,negative,1.0,Cancelled Flight,1.0,US Airways,you cancelled flighted &amp; rescheduled my flight &amp; still getting updates &amp; can't find my current flight on my account,@USAirways  you Cancelled Flighted &amp; rescheduled my flight &amp; still getting updates &amp; can't find my current flight on my account http://t.co/8Je1h3666w
567970771718578176,negative,1.0,Cancelled Flight,0.3707,US Airways,why didn't you reroute bos to jax via dca through clt instead forcing an overnight #passengerslose,@USAirways why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose
569922639185072129,negative,1.0,Late Flight,0.6827,United,already missed connection ugh,@united already missed  connection ugh
569526029859094528,negative,1.0,Customer Service Issue,0.6768,US Airways,my friends are stranded at kphl and the representatives there won't even give them food vouchers…any help please?,@USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchers…any help please?
569679210454724609,positive,0.6799,,0.0,American,"thanks for the reply, but a functioning plane four hours ago was the only way to do that. the staff was friendly, tho.","@AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho."
567789974717747200,negative,1.0,Customer Service Issue,1.0,United,you'd learn if you listen to your customers...you do want you want... asks their customer what they want,@united you'd learn if you listen to your customers...you do want you want...@VirginAmerica asks their customer what they want
569789996707803136,negative,1.0,Customer Service Issue,1.0,American,you apologise for his frustrations &amp; his disappointment but not your terrible service? #blameshiftoverload,@AmericanAir @Cowboycerrone You apologise for HIS frustrations &amp; HIS disappointment but NOT your terrible service? #BlameShiftOverload
568556636068921344,positive,0.6703,,,United,thank you for the delta transfer. will my bags go too?,@united Thank you for the Delta transfer. Will my bags go too?
570247763704868864,negative,1.0,Customer Service Issue,1.0,US Airways,like they will call me? i'v been trying since yesterday and no one is answering...,@USAirways like they will call me? I'v been trying since yesterday and no one is answering...
569510849846611968,positive,1.0,,,Delta,always #mosaicmecrazy #sunrise #bestairline #nofilterneeded &amp; how can you not love #flyfi…,@jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded &amp; how can you not love #FlyFi… http://t.co/NY6CS7jRuV
568597262378655744,negative,1.0,Late Flight,0.6845,United,waiting on plane so long missed my connecting flight it left early. that's the last flight out tonight. help,@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h
569546858122616833,neutral,0.6677,,0.0,US Airways,my hubby has a 5hr layover in dfw fm the cxl'd flt. pls help get him home sooner if you can! any room on s/by 2 bwi or phl today?,@USAirways My hubby has a 5hr layover in DFW fm the cxl'd flt. Pls help get him home sooner if you can! Any room on S/by 2 BWI or PHL today?
568670928407625729,negative,1.0,Can't Tell,0.6684,United,we all watched as the crew was escorted from the back to 1st class. prebooked? really? : your dissatisfaction is und,we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und
568787787815776256,positive,1.0,,,Southwest,please do. hate having to fly a different airline. you're my fav.,@SouthwestAir please do. Hate having to fly a different airline. You're my fav.
569988078015815680,neutral,1.0,,,United,will not have to honor absurdly low mistake fares. vía,"@United will not have to honor absurdly low mistake fares.
http://t.co/2Z3Jv73IlW vía @usatoday"
567857591222603776,negative,1.0,Lost Luggage,1.0,Southwest,yeah they told me it would be on the next flight. i drove down and it wasnt. i just drove down for a second time and they were,@SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were
569672501753724928,positive,1.0,,,Southwest,have had a companion pass for a few years and my wife and i use it all the time. thanks #southwest for making travel easy!,@SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time.  Thanks #southwest for making travel easy!
569698788216049664,negative,1.0,Customer Service Issue,1.0,United,you're trying to solve problem of your own making. charging for checked luggage forces checking at gate. brilliant.,@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.
569493813884030976,neutral,1.0,,,Delta,you can 100% confirm that?,@JetBlue you can 100% confirm that?
569960575792504833,neutral,1.0,,,US Airways,"if i apply for ur credit card, do you automatically get the companion certificate or do i have to wait for it?","@USAirways if I apply for ur credit card, do you automatically get the companion certificate or do I have to wait for it?"
570292403309035520,neutral,1.0,,,American,iphone 6 64gb (not 6 plus),@AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus)
569543771181981697,neutral,0.6388,,,United,just added one. ty,@united just added one. Ty
569664191574859777,negative,1.0,Late Flight,0.3601,American,yes but we have to get home tomorrow!!!! please,@AmericanAir yes but we HAVE TO GET HOME TOMORROW!!!! Please
569976092359917568,positive,0.7026,,,Southwest,can a pair of tickets waiting for me after my sports practice? i live here and definitely know where that is!,@SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons
569238439373234176,neutral,0.7033,,0.0,Delta,actually flight 1089 not 1098,@JetBlue actually flight 1089 not 1098
568096875435282432,negative,1.0,Bad Flight,0.6852,Delta,disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. not cool.,@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool.
570034112863608832,negative,1.0,Customer Service Issue,0.6599,American,"would you like any additional details of my issue? airport, flight, agent name? or are you happy w/ this automated lip service?","@AmericanAir would you like any additional details of my issue? Airport, flight, agent name? Or are you happy w/ this automated lip service?"
567778721474822145,negative,0.6596,Cancelled Flight,0.6596,Southwest,nashville airport has runways open. it appears southwest is only airline cancelled flighting flights. is this likely to change?,@SouthwestAir Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change?
567871270014025728,negative,1.0,Late Flight,0.6502,Southwest,why won't you let me leave newark!?,@SouthwestAir Why won't you let me leave Newark!?
568577243200376833,neutral,0.6559,,,Virgin America,"nice, lofty view . #silverstatus","@VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http://t.co/F4Tp0dAwbd"
568497723109974016,negative,1.0,Customer Service Issue,0.6838,US Airways,still waiting on a response,@USAirways still waiting on a response
567802662026014720,positive,0.6479,,0.0,United,thank you! i wish the lady in little rock had told me that in the morning when i asked her,@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her
568452051740413952,positive,1.0,,,Southwest,that would be great. thank you! i'll send it over when you follow.,@SouthwestAir That would be great. Thank you! I'll send it over when you follow.
569685259412836354,negative,1.0,Customer Service Issue,0.6362,Southwest,tough i can take. zero meaningful assistance while stranded for 2 days is another matter. looking for signs you care abt cust.,@SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust.
570108987284197376,negative,1.0,Customer Service Issue,0.35700000000000004,US Airways,i don't like being lied to. no bad weather in dc md va. i've been stuck in ca all day and should've been home by now. you owe me.,@USAirways I don't like being lied to. No bad weather in dc md va. I've been stuck in CA all day and should've been home by now. You owe me.
567728057700876288,negative,1.0,longlines,0.6989,US Airways,no we haven't because we've been in the same line at the service desk for an 1hr and 1/2 now in the same spot.,@USAirways no we haven't because we've been in the same line at the service desk for an 1hr and 1/2 now in the same spot.
569969374875881472,negative,1.0,Customer Service Issue,1.0,American,now 2 hrs! guess i should just hang up &amp; give up on using my award miles before prices jump? hm thanks,@AmericanAir now 2 hrs! Guess I should just hang up &amp; give up on using my award miles before prices jump? Hm thanks http://t.co/LE4H2gTzXZ
567885719894642688,negative,1.0,Late Flight,0.6531,US Airways,hey let flight 1874get to the gate hours late flight and no fate with dozens of kids on board,@USAirways hey let flight 1874get to the gate  hours Late Flight and no fate with dozens of kids on board
567746527704018944,positive,1.0,,,United,thankful for great service in newark. seats fixed and i was seated with my daughter! fab landing in fort myers!,@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!
569503512968572928,neutral,0.6842,,,Southwest,can you follow for quick dm?,@SouthwestAir can you follow for quick DM?
569588816438169600,negative,1.0,Cancelled Flight,1.0,American,"flight cancelled flightled, can't go home until tomorrow. i could use dinner and a play, ! it's my first time in nyc.","@AmericanAir Flight Cancelled Flightled, can't go home until tomorrow. I could use dinner and a play, @AmericanAir! It's my first time in NYC."
569242111100514305,neutral,1.0,,,United,"i haven't booked yet, i'm asking before i book","@united I haven't booked yet, I'm asking before I book"
568225650760413184,neutral,0.672,,0.0,United,we invite to fallow learn about our activities.prevention programs of health by condom-rito family.we r 501(c)(3)thanks,@united We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)Thanks
569872455377879040,neutral,0.6928,,0.0,American,no worries. don't blame you for weather.,@AmericanAir No worries. Don't blame you for weather.
570068976778153984,positive,0.6744,,0.0,Southwest,the fact that u see black history month 12 months a year is honorable! we will be an economic base for corp. like u in future!,@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!
569883153231257601,negative,1.0,Late Flight,0.3703,American,there is two hour wait,@AmericanAir there is two hour wait
570284129138274304,positive,1.0,,,Southwest,"thank you for your awesome flights. sweetheart got screwed on , managed to scramble and get a sw plane today. !!!","@SouthwestAir  THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!"
568773648724525056,positive,1.0,,,United,in spite of flight delay great customer service provided by janet and baggage employee karen. you have 2 wonderful employees united.,@united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.
568104907384832000,neutral,0.6709,,,Delta,i'm game if you're buying!! ;),@JetBlue  I'm game if you're buying!!  ;)
569690131235340288,negative,1.0,Customer Service Issue,1.0,American,no private msg me and will provide details...u really need customer svc training for your staff,@AmericanAir no private msg me and will provide details...u really need customer svc training for your staff
569574961158815745,neutral,1.0,,,Virgin America,my drivers license is expired by a little over a month. can i fly friday morning using my expired license?,@VirginAmerica my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license?
569604328153083904,negative,1.0,Late Flight,0.6849,American,"can you do anything to get #aa953 moving? been almost 24 hrs and hundreds at jfk upset, tired and want to get to ba.","@AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA."
568178151173562368,negative,0.6771,Lost Luggage,0.6771,Southwest,lost my sunglasses &amp; case on a flight 3933 last night - is there a lost &amp; found?,@SouthwestAir lost my sunglasses &amp; case on a flight 3933 last night - is there a lost &amp; found?
569669991450185728,neutral,0.6926,,,Delta,we're flight 1472 ffl to lga. scheduled departure 8:15p.,@JetBlue We're flight 1472 FFL to LGA. Scheduled departure 8:15p.
569903088632352769,negative,1.0,Customer Service Issue,1.0,American,i'm still patiently waiting for a response to my complaint email on fri. what is the normal response time?,@AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time?
569659599709704192,positive,1.0,,,American,versus in customer service? who will win! for me is a convenience to a trip to cali &lt;3,"@AmericanAir versus @JetBlue 
in Customer Service?
Who will win!
For Me @AmericanAir is a convenience to a trip to Cali &lt;3"
569253311813185537,positive,1.0,,,Virgin America,keep up the great work :),@VirginAmerica Keep up the great work :)
569676217432977408,negative,1.0,Flight Booking Problems,0.6669,American,"seriously, pls pls bring more people up to help us! there are still flights to ord frm dfw and i want in","@americanair seriously, pls pls bring more people up to help us! There are still flights to ORD frm DFW and I want in http://t.co/o3CjsVSsqF"
567798535262060544,positive,1.0,,,United,holy high speed internet batman! speeds at united club at iad are insanely fast! thanks,@united holy high speed internet batman!  Speeds at United Club at IAD are insanely fast!  Thanks
569372947720179714,negative,1.0,Cancelled Flight,1.0,Southwest,cancelled flightled flights and asshole phone support. #worstairline,@SouthwestAir Cancelled Flightled flights and asshole phone support. #worstairline
569701210120450049,negative,1.0,Customer Service Issue,0.7168,American,on top of that my online record was unavailable as well and then couldn't get anyone on the phone.,@AmericanAir on top of that my online record was unavailable as well and then couldn't get anyone on the phone.
569233260108124160,negative,1.0,Lost Luggage,1.0,Delta,someone is here but has no info smh one bag came off and then nothing,@JetBlue someone is here but has no info smh one bag came off  and then nothing
569865011788693504,negative,1.0,Customer Service Issue,0.6792,United,how about starting without the robotic response?,@united how about starting without the robotic response?
569614500044918784,positive,0.6472,,,Delta,"btw, robin hayes is speaking at next month's aviation summit. he ought to give a shout out to his twitter team. you rock","@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock"
569964915710038016,negative,1.0,Late Flight,1.0,United,we've been waiting on tarmac for &gt;1hr because apparently ua1116 is overweight &amp; we returned to gate. #wtf #fb,@United We've been waiting on tarmac for &gt;1hr because apparently UA1116 is overweight &amp; we returned to gate. #WTF #fb
567899010045988865,negative,1.0,Can't Tell,1.0,United,"again, you said to go take the time to go there, knowing what the issue was, and knowing you won’t fix it.","@united again, you said to go take the time to go there, knowing what the issue was, and knowing you won’t fix it."
569491079952642051,negative,0.6768,Customer Service Issue,0.3434,United,i would like to know what is the easiest way to get a refund.,@united I would like to know what is the easiest way to get a refund.
570123495180410881,negative,1.0,Can't Tell,0.6981,American,"no no no, you dm me, i pay you money and you want to me to reach out to you for help? how about the other way around","@AmericanAir no no no, YOU DM me, I pay you money and you want to me to reach out to you for help? How about the other way around"
569895385851760640,negative,1.0,Can't Tell,0.6666,American,"getting us to where we need to be. this is not acceptable. not to mention, cancelled flighting meetings/interviews for my client","@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client"
569432100652384256,negative,1.0,Customer Service Issue,1.0,US Airways,3 hrs on hold. husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule,@USAirways 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule
568358096290111489,positive,1.0,,,United,thanks for the quick reply! i just fill in the form #idnumber8569822 #hopetogetanswersoon,@united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon
570214789487693824,negative,0.6389,Bad Flight,0.3581,American,"when will there be wifi on the dca-stl route? 2 hour flight, could use some love!","@AmericanAir when will there be wifi on the DCA-STL route?  2 hour flight, could use some love!"
569618538924789760,negative,1.0,longlines,0.6624,US Airways,everyone on flight 669 from lax to rdu enjoyed waiting an hour &amp; a half in baggage claim for their bags just now,@USAirways Everyone on Flight 669 from LAX to RDU enjoyed waiting an hour &amp; a half in baggage claim for their bags just now
569670354030989313,negative,0.6594,Can't Tell,0.6594,American,"well done, you have taken the fun out of air travel","@AmericanAir well done, you have taken the fun out of air travel @PHLAirport"
569995212296200192,negative,1.0,Customer Service Issue,1.0,American,"already spoke to that line, unwilling to help - really poor support #hitawall","@AmericanAir already spoke to that line, unwilling to help - really poor support #hitawall"
569305239834136576,negative,1.0,Late Flight,1.0,US Airways,sucks. flt 2692 late flight by 20 mins missed my connection. thanks for the 10 bucks and a middle seat on the next flt.,@USAirways sucks.  Flt 2692 Late Flight by 20 mins missed my connection.  Thanks for the 10 bucks and a middle seat on the next flt.
569983511609757696,neutral,0.6634,,0.0,Southwest,no fare giving out clues. in route now.,@SouthwestAir no fare giving out clues.  In route now.
567777978327633920,positive,0.6781,,,Southwest,sent. thanks vp!,@SouthwestAir Sent. Thanks VP!
569682961345470465,neutral,0.6503,,,American,a true #americanview ...the national mall,@AmericanAir  A true #AmericanView ...The National Mall http://t.co/N7ExdbcRHg
569190606276333568,negative,1.0,Customer Service Issue,1.0,US Airways,what happens if the flight takes off before we cancelled flight?? that's the issue. we don't want to pay because of your inaccessibility!,@USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility!
569954475433201665,negative,1.0,Late Flight,1.0,Southwest,how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty,@SouthwestAir how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty
568494397144358914,positive,1.0,,,Southwest,you should know the crew today on flight #1071 aus to pdx was awesome! #swa,@SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA
568451244009742336,negative,1.0,Customer Service Issue,0.36,Southwest,", real sincere apology! makes my day! glad to know flying mail is more important than me. never flying sw again! #badservice","@SouthwestAir, real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! #badservice"
569898995327377408,neutral,0.6771,,,Delta,"hey friends! stupid question - can i split payment methods for a flight purchase? example: 1/2 debit card, 1/2 billmelate flightr? thanks!","@JetBlue Hey friends! Stupid question - Can I split payment methods for a flight purchase? Example: 1/2 debit card, 1/2 BillMeLate Flightr? Thanks!"
570010882069151744,positive,1.0,,,Delta,you found my camera! thank you! you rock!,@JetBlue you found my camera!  Thank you!  You rock!
568167414493532161,negative,1.0,Flight Attendant Complaints,1.0,US Airways,"""admirals club"" at clt has rude, and ignorant front desk staff... you have fallen so far...thanks doug parker!!!","@USAirways ""admirals club"" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!"
569635513138860032,neutral,1.0,,,Southwest,"traveling with a 13 year old thursday. he does not need an id, correct?","@SouthwestAir Traveling with a 13 year old Thursday. He does not need an ID, correct?"
570087305320357888,negative,1.0,Customer Service Issue,1.0,American,"you know i love this airline, but why are my friends having such a problem retaining info they need","@AmericanAir you know I love this airline, but why are my friends @MEGENTRIPODI @jordnnicole7 having such a problem retaining info they need"
568627619991650305,neutral,0.6565,,0.0,United,"surprised to go from 1k last year to nothing this year. what happened to the ""soft landing"" policy of no more than 1 level?","@united Surprised to go from 1K last year to nothing this year. What happened to the ""soft landing"" policy of no more than 1 level?"
569631375487139841,negative,1.0,Cancelled Flight,1.0,American,u cancelled flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!! #not cool #hateful,@AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!!  #not cool #hateful
570287318264905729,neutral,0.6762,,,US Airways,any travel advisory coming for the carolinas? bad weather!,@USAirways any travel advisory coming for the Carolinas?  Bad weather!
570271064141352960,positive,0.6421,,0.0,United,i flew united last month and the experience was awesome!,@united I flew United last month and the experience was AWESOME!
570220053142097920,neutral,0.6773,,0.0,American,we're all being told by emergency services to stay home for the next 24-48 hours.,@AmericanAir we're all being told by emergency services to stay home for the next 24-48 hours.
568799486392143872,positive,1.0,,,Delta,"thanks for offering this service, guys!","@JetBlue Thanks for offering this service, guys! http://t.co/xDjzkC34GB"
569526559012495361,negative,1.0,Late Flight,0.6461,Delta,#489. flight #589 is departing before we even board,@JetBlue #489. Flight #589 is departing before we even board
568789267180331008,negative,1.0,Cancelled Flight,1.0,US Airways,"yes, i was rebooked the next day (weds). thanks. just upset that i lost 2 additional work days and paid for my own hotel. #losing","@USAirways yes, I was rebooked the next day (Weds). Thanks. Just upset that I lost 2 additional work days AND paid for my own hotel. #losing"
569125267270017024,negative,1.0,Customer Service Issue,1.0,US Airways,"all followers please note that is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways","All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways"
569610759795314688,negative,1.0,Customer Service Issue,1.0,US Airways,thanks for the worst customer service on the face of the earth. i loved the 5+ hrs on hold along w 2 cancelled flightled flights,@USAirways thanks for the worst customer service on the face of the earth. I loved the 5+ hrs on hold along w 2 Cancelled Flightled flights
569563297164480513,negative,1.0,Flight Attendant Complaints,0.6502,US Airways,you should get better employees✌️,@USAirways you should get better employees✌️
570033000777457664,neutral,0.6677,,0.0,American,are flights from pensacola fl delayed flight 3670,@AmericanAir are flights from Pensacola fl delayed flight 3670
569925082832728064,neutral,1.0,,,Delta,"bruh...real tweet from ""our fleet's on fleek.","Bruh...real tweet from @JetBlue ""Our fleet's on fleek. http://t.co/dqny4aKTg9"""
570049743549833216,negative,0.6354,Lost Luggage,0.6354,United,grk13575m is the file reference,@united GRK13575M is the file reference
568976619089620992,negative,0.6899,Customer Service Issue,0.6899,United,i'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help?,@united I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help?
570050323017920512,neutral,0.6702,,0.0,United,the aircraft closest to gate was for the other flight and the one closest to our gate was going to chicago.,@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.
569864720305553409,negative,0.6523,Can't Tell,0.6523,US Airways,i will. is it down or is just me?,@USAirways I will. Is it down or is just me?
569613897516380160,negative,1.0,Customer Service Issue,1.0,US Airways,if you are going to make me wait in the phone for a long time can you at least turn off the ads they are eating away at my soul,@USAirways if you are going to make me wait in the phone for a long time can you at least turn off the ads they are eating away at my soul
569526143730077696,negative,1.0,Customer Service Issue,0.6813,United,it is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on late flightr,@united It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr
569943700010172416,negative,0.7031,Can't Tell,0.7031,American,next time fly southwest...,@AmericanAir @maxfitgirl29 next time fly Southwest...
569591765793165312,negative,1.0,longlines,0.6788,American,i understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. outrageous,@AmericanAir I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous
569372333267394560,negative,0.6869,Cancelled Flight,0.6869,Southwest,flight cancelled flightled out of bwi to pbi. can't get out until monday. what are the chances the seats open up for a flight on 2/22?,@SouthwestAir flight Cancelled Flightled out of BWI to PBI. Can't get out until Monday. What are the chances the seats open up for a flight on 2/22?
569269757293293568,negative,1.0,Can't Tell,1.0,US Airways,9 empty seats open in 1st on aa1061. no upgrades for a u.s. gold member? would love consistent policies.,@USAirways @AmericanAir 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies.
570204649363341312,negative,0.6771,Bad Flight,0.3542,United,i'm not a child. i'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. you,@united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You
570229647713148928,negative,1.0,Customer Service Issue,1.0,US Airways,still ignoring my question. #usairways consistently providing poor customer service.,@USAirways still ignoring my question. #USAirways consistently providing poor customer service.
567925957090238464,negative,0.6677,Late Flight,0.6677,US Airways,thanks. “: weather disruptions have caused some of our crew to run late flight. we're sorry for the delay to your flight.”,Thanks. “@USAirways: @fispahani Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.”
570052723409874947,negative,1.0,Customer Service Issue,1.0,American,"after days, i finally got the automated service to call me back but it hung on me! this is beyond ridicules. help!","@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules.  help!"
568615445596471296,negative,1.0,Late Flight,1.0,Delta,we now have to get off of the plane and wait another 1-2 hours for someone at the to read the temp. #tired,@JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired
569655113477988352,neutral,0.6604,,0.0,American,- can you please give me a travel agent support phone number? i cant find it on your website. thanks.,@AmericanAir - Can you please give me a travel agent support phone number? I cant find it on your website. Thanks.
568466673990307840,negative,1.0,Late Flight,0.6949,United,"of the airplane otherwise they would call the police, because the flight had to take off before 12h30am","@united of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am"
569233554242080768,negative,1.0,Customer Service Issue,0.6664,Delta,she's standing here on her cell no announcements no info #thismosaicnothappy,@JetBlue she's standing here on her cell no announcements no info #thismosaicnothappy
569907544124219392,positive,1.0,,,American,"thanks! a response is better than nothing at all {ahem, }","@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}"
569850912451072000,negative,1.0,Customer Service Issue,0.7225,American,stiiiil waiting. please respond as my flight leaves in 2 1/2 hrs,@AmericanAir stiiiil waiting. Please respond as my flight leaves in 2 1/2 hrs
569853327359516672,negative,1.0,Cancelled Flight,1.0,American,i would purchase it if i was there by choice but you guys cancelled flightled my flight and have me stuck at dfw for 7 hours!,@AmericanAir I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours!
570083021099032576,negative,1.0,Lost Luggage,0.6667,US Airways,"houston hub aa t. employee the bag is not here, it made it to pa before me! oops not your problem","@USAirways Houston hub Aa T. Employee the bag is not here, It made it to Pa before me! Oops not your problem http://t.co/Uld0hWFkfo"
568624572985004033,positive,0.6609,,,Southwest,love imagine dragons so much i eould die if i got tickets,@SouthwestAir LOVE IMAGINE DRAGONS  SO MUCH I EOULD DIE IF I GOT TICKETS
568853588858023936,negative,0.7018,Late Flight,0.7018,Delta,what is the reason for the delay,@JetBlue what is the reason for the delay
570248600623521793,negative,1.0,Can't Tell,0.6909,Southwest,"i have used you guys for most my travels, but this last experience i will never use southwest again! #worstcustomerservice","@SouthwestAir I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice"
569821145697890304,negative,1.0,Customer Service Issue,0.6459,American,#worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous,@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous
569640574971715584,negative,1.0,Damaged Luggage,1.0,US Airways,"check your bag, bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag","@USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag"
567897182545686528,positive,1.0,,,US Airways,shout out to the red-headed gate agent for flt 3389 from dca to chs at 7:10 tonight. didn't get her name but she was great!,@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!
569267207324246019,neutral,1.0,,,US Airways,can you help us figure out our correct six digit confirmation number?,@USAirways can you help us figure out our correct six digit confirmation number?
569686267354599426,positive,0.6831,,,Delta,"pilot: ""don't worry folks there's a backup for the backup for every part of this plane."" thanks guy","@JetBlue pilot: ""Don't worry folks there's a backup for the backup for every part of this plane."" Thanks guy"
569895498527727617,negative,1.0,Lost Luggage,0.6471,American,priority baggage evidently means it comes out last,@AmericanAir Priority baggage evidently means it comes out last
569617777075625986,neutral,0.6695,,0.0,US Airways,no i need the corporate office number please as that is who is dealing with this for me. it's a 480 number.,@USAirways No I need the corporate office number please as that is who is dealing with this for me. It's a 480 number.
569319188528963584,negative,0.6923,Customer Service Issue,0.6923,United,anyone there? did you read my dm?,@united Anyone there? Did you read my DM?
568624487031132162,negative,1.0,Cancelled Flight,1.0,United,cancelled flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable,@united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable
568924327275401218,positive,0.6544,,,Delta,airways corporation (nasdaq:jblu) reaches on new high range ... - streetwise report,@JetBlue Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http://t.co/C7tpdKqULM
567878239156338688,positive,1.0,,,Southwest,thanks!! we will see what happens!!,@SouthwestAir thanks!! We will see what happens!!
570270166166183936,neutral,0.67,,0.0,Southwest,any idea when the winter advisory will be posted for atl for tomorrow (2/25)?? i'd rather get to phl tonight.,@SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight.
568084495078785024,negative,1.0,Customer Service Issue,1.0,US Airways,this is crazy. haven't spoken to a human yet. there has to be a better way.,@USAirways this is crazy. Haven't spoken to a human yet. There has to be a better way. http://t.co/mEOAlCIPdD
568808165636214784,neutral,0.7046,,,Southwest,thanks! i know the routes you currently have from newark. i was just wondering if there was any new ones on the horizon,@SouthwestAir Thanks! I know the routes you currently have from Newark. I was just wondering if there was any new ones on the horizon
569324295635247104,neutral,0.6774,,0.0,United,u blow,@united U blow
567721806040031232,negative,1.0,Cancelled Flight,0.6511,US Airways,"i’ve had my flight cancelled flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. help?","@USAirways I’ve had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?"
568555022209847296,neutral,0.6291,,0.0,United,happens every time in and out of newark.,@united happens every time in and out of Newark.
569342220534288384,negative,1.0,Bad Flight,0.6303,United,6377 and now they sent our green tagged bags to the luggage carousel. it's been one mess up after another. bad day,@united 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day @united
569987452334690305,negative,1.0,Lost Luggage,0.6771,US Airways,that's a lie.,@USAirways @hhagerty that's a lie.
569272664344428545,negative,1.0,Customer Service Issue,1.0,United,rep wouldn't rebook. this is such a waste of time and poor communication,@united rep wouldn't rebook. This is such a waste of time and poor communication
569242715759779840,negative,1.0,Late Flight,0.6605,Southwest,", sev ppl im my office received an apology and 2k. ff miles for this delay, only apologize to select ppl? i got nothing..","@SouthwestAir, sev ppl im my office received an apology and 2k. FF miles for this delay, only apologize to select ppl? I got nothing.."
569694343776194560,positive,1.0,,,Southwest,luv my companion pass!,@SouthwestAir luv my companion pass!
568503120130658305,negative,1.0,Customer Service Issue,0.6476,United,needs to pay for my car. i could have been on my flight if 4 help desks did not say it already left. shame.,@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.
570264011574415360,positive,1.0,,,American,thanks for sharing these photos! round of applause for your crews! we appreciate all their hard work.,@AmericanAir Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work.
569491061543796737,positive,1.0,,,Southwest,finally! a passbook option for the swa app. thank you!!!!!,@SouthwestAir FINALLY!  A Passbook option for the SWA App. Thank you!!!!!
569699455919726593,negative,1.0,Customer Service Issue,1.0,American,what is aa going to do to fix their utterly embarrassing customer service? you won't even answer the dang phone!,@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!
570063224328081408,negative,1.0,Flight Attendant Complaints,1.0,United,"flight attendant never served me my beverage (tea), and not once checked up on me. what gives? #ua6076 #notcool","@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool"
569910528279228416,negative,1.0,Customer Service Issue,1.0,American,trying to cancelled flight fligt 2321 o'hare to dallas 12:17pm. high call volume no one answer. online no confirmation. #thanku,@AmericanAir Trying  to Cancelled Flight fligt 2321 O'Hare to Dallas 12:17pm. High call volume no one answer. Online no confirmation. #thankU
568494692117155841,negative,1.0,longlines,0.3452,Southwest,unable to check in my flight. it says my itinerary is ineligible for checkin online. go to counter. very inconvenient!!!,@SouthwestAir Unable to check in my flight. It says my itinerary is ineligible for checkin online. Go to counter. Very inconvenient!!!
570284855163883520,negative,0.6563,Customer Service Issue,0.6563,US Airways,59 minutes now. nice customer service you got going on.,@USAirways 59 minutes now. Nice customer service you got going on.
569017837576069120,neutral,0.6039,,,Delta,"if you'd love to see more girls be inspired about becoming pilots, rt our free woaw event march 2-8 at abq.","@JetBlue If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh"
570218269111664640,neutral,0.6752,,0.0,American,please can you tell me why dfw has a weather advisory and rdu does not? the entire state of nc has shut down from ice &amp; snow!,@AmericanAir please can you tell me why DFW has a weather advisory and RDU does not? the entire state of NC has shut down from ice &amp; snow!
569942094766325762,negative,1.0,Can't Tell,1.0,American,get me outta here,@AmericanAir get me outta here
567748973428219904,negative,1.0,Bad Flight,1.0,United,1591 had wi-fi broken on plane. had same outage on 1618 on friday. how can southwest get it right on every plane but united can't?,@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?
570213186139525120,negative,1.0,Flight Attendant Complaints,0.6722,American,thanks for making the worst fly experience ever. will never book again with your airline. train your flight attendants better.,@AmericanAir  thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.
568963705439789056,negative,1.0,Flight Booking Problems,0.6567,US Airways,express my disappointment in your reservation department and the treatment of a sailor dealing with a death in the family,@USAirways express my disappointment in your reservation department and the treatment of a Sailor dealing with a death in the family
570058262743101440,negative,1.0,Customer Service Issue,1.0,Delta,i understand why ur doing it. but for someone who just traveled 2+ hours to get here early. relax b4 flight etc. adv notice maybe??,@JetBlue I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe??
567727026313101315,negative,1.0,Cancelled Flight,0.6838,Southwest,do you not try to get customers to their destinations? no help to get on another airline if you had no flights for 3 days?,@SouthwestAir do you not try to get customers to their destinations? No help to get on another airline if you had no flights for 3 days?
569946571577536512,negative,1.0,Lost Luggage,0.6824,United,45+ min at ewr baggage claim #stillnobags #ridiculous,@united 45+ min at EWR baggage claim #stillnobags #ridiculous
570070880983711744,negative,1.0,Can't Tell,0.6702,Southwest,we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel,@SouthwestAir we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel
568601527591440386,negative,0.6593,Flight Booking Problems,0.3407,US Airways,i submitted refund request b4 1st flight 2 days ago. is that all i need 2 do?,@USAirways I submitted refund request b4 1st flight 2 days ago. Is that all I need 2 do?
567726860638101504,negative,1.0,Customer Service Issue,1.0,United,why am i mot getting my refund?,@united why am i mot getting my refund?
568907615809503233,neutral,1.0,,,Delta,hawaii what deals u have for me,@JetBlue Hawaii what deals u have for me
568876769455054849,neutral,1.0,,,Delta,i'll take 3 round trip tickets to the closest warmest place please! #negativedegrees #buffalo #snowwillnevermelt,@JetBlue I'll take 3 round trip tickets to the closest warmest place please! #negativedegrees #buffalo #snowwillnevermelt
568815689684815873,positive,1.0,,,Virgin America,loved it. can't wait for monday's return flight... mostly just to watch the inflight safety video again. #sorrynotsorry,@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry
569521778797744128,positive,1.0,,,Delta,got it. thanks the quick reply.,@JetBlue got it. thanks the quick reply.
568778730186928128,negative,1.0,Customer Service Issue,1.0,Delta,this is the error message: paper tickets cannot be serviced on-line. please see a jetblue crewmember for assistance.,"@JetBlue This is the error message: Paper tickets cannot be serviced on-line.
Please see a JetBlue Crewmember for assistance."
570265596220166144,negative,1.0,Customer Service Issue,0.6990000000000001,United,okc ticket agent roger mclarren(sp?) less than helpful with our intl group travel problems can't find a supervisor for help.,@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.
569833680316829696,negative,1.0,Can't Tell,0.6702,US Airways,you guys are screwing up my trip. thanks for nothing. #lazy,@USAirways You guys are screwing up my trip. Thanks for nothing. #lazy
568069670475071488,negative,1.0,Late Flight,1.0,Southwest,two hours on the plane at the gate?!? this is undignified behavior for you. and the apology isn’t enough. #freedrinkcoupons,@southwestair TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn’t enough. #freedrinkcoupons
570177698166923267,negative,0.6739,Can't Tell,0.3478,US Airways,nope not yet...,@USAirways nope not yet...
569923685848653824,positive,1.0,,,Delta,looking cool,@JetBlue Looking cool
570304544128815104,negative,1.0,Late Flight,0.6997,American,your planes made me miss 2 connections in 2 days. thanks for nothing,@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing
568963218703564800,negative,1.0,Bad Flight,0.3657,United,"my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate &amp; have little to no information.","@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate &amp; have little to no information."
569219080080658432,neutral,0.6784,,,Southwest,"flight 3899 hou to mdw aboard a boeing 73, boarded for an on-time 2pm departure. #wheelsup #fb","@SouthwestAir flight 3899 HOU to MDW aboard a Boeing 73, boarded for an on-time 2PM departure. #WheelsUp #fb"
569537708202307584,negative,1.0,Late Flight,0.6397,US Airways,3rd connecting flight delayed but still cannot make it &amp; still unable to speak to a real person,@USAirways 3rd connecting flight delayed but still cannot make it &amp; still unable to speak to a real person
568885004610240512,positive,1.0,,,Delta,who is he i must send a note!!! too good for words!,@JetBlue who is he I must send a note!!! Too good for words!
569649222963871744,negative,1.0,Late Flight,0.6877,American,flight 1019 i need 2 b on the first flight out frm mia 2 tpa. i'm extremely irritated. i've been at this airport for 5.5 hrs.,@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs.
569290509883187202,positive,0.6627,,0.0,US Airways,"your ticket agents at gate 4 in providence airport rocked tonight, especially kristy, sorry if that is not the correct spelling.","@USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling."
570257258275164160,negative,1.0,Late Flight,1.0,American,flight 2559 it's been delayed every hour since 8:55 am.,@AmericanAir Flight 2559 it's been delayed every hour since 8:55 am.
568558887290441728,negative,1.0,Bad Flight,0.6990000000000001,Delta,:/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. didn't feel safe.,@JetBlue :/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe.
569709195936735232,negative,0.6842,Bad Flight,0.6842,US Airways,i think it's a little weak sauce you have zero inflight entertainment for a 4 hour flight from salt lake to philadelphia,@USAirways I think it's a little weak sauce you have zero inflight entertainment for a 4 hour flight from Salt Lake to Philadelphia
568480476803035137,negative,1.0,longlines,0.6468,US Airways,some people in line have been waiting 55 minutes for a customer service representative,@USAirways some people in line have been waiting 55 minutes for a customer service representative
569532394455359488,negative,1.0,Customer Service Issue,1.0,US Airways,this is the worst customer service i have ever had. rebooked to tues but seat available on mon. wtf. contact me.,@USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me.
569721379823554562,negative,0.6301,Customer Service Issue,0.6301,American,"no, when i call aa now i can't even get on hold...can you help me?","@AmericanAir No, when I call AA now I can't even get on hold...can you help me?"
568893092927029249,negative,0.6465,Cancelled Flight,0.6465,Southwest,cancelled flights arrivals &amp; departures in nashville as of 5pm. that and more weather headlines @ 4pm #liveonfox17 #februaryfreezefox17,@SouthwestAir Cancelled Flights arrivals &amp; departures in Nashville as of 5pm. That and more weather headlines @ 4pm #LiveOnFOX17 #FebruaryFreezeFox17
568803073835077632,neutral,0.6415,,0.0,US Airways,thank you. but i don’t understand. what will you do with my feedback?,@USAirways Thank you. But I don’t understand. What will you do with my feedback?
569619205298855936,negative,1.0,Customer Service Issue,0.6452,United,the costumer services here at denver intl airport is ridiculous bad!,@united the costumer services here at Denver Intl Airport is ridiculous bad!
569517360828145664,negative,1.0,Customer Service Issue,0.6939,United,two service agents hung up on me the third was able to get me a flight on us air today. three calls and 2.5 hours to get a flight,@united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight
568763087689379840,negative,1.0,Customer Service Issue,0.6494,Southwest,what does this even mean? i'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.,@SouthwestAir What does this even mean?  I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.
568076483664568320,negative,1.0,Late Flight,1.0,US Airways,flight is delayed 5 hours. no reason given. sure love flying with your airline. #whatajoke,@USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke
569136050951622656,positive,1.0,,,US Airways,a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice,@USAirways a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice
569344914485583872,neutral,1.0,,,Delta,i will when i land.,@JetBlue I will when I land.
569937998806011905,negative,1.0,Customer Service Issue,1.0,American,maybe you should stop tweeting and start calling. or make it available for people to wait on-hold instead of hanging up on us.,@AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us.
570235209783717889,negative,1.0,Lost Luggage,1.0,American,"i need to go to yyz tmr morning 8am. i switched to united already, but my bag is still off in aa la-la land.","@AmericanAir I need to go to YYZ tmr morning 8am. I switched to United already, but my bag is still off in AA la-la land."
567774038680801281,negative,0.6827,Can't Tell,0.6827,Delta,remember - i'm very doubtful and not very hopeful :(,@JetBlue remember - I'm very doubtful and not very hopeful :(
569659230929555456,negative,1.0,Customer Service Issue,1.0,American,"of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins","@AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins"
569958524270342144,negative,1.0,Can't Tell,0.6945,United,those whose pay to actually fly with you over 30k/ year deserve better service than a cc holder.,@united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.
569693820398510080,negative,1.0,Can't Tell,0.6941,United,"i understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option.","@united I understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option."
569784699117137920,negative,1.0,Customer Service Issue,1.0,American,speaking 2 languages paid off! as the us line left me over 70 min in hold -without an answer- the latinamerican solved in 20min,@AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min
569674205920411648,negative,0.6726,Late Flight,0.6726,American,my wife &amp; infant daughter are on aa3195 abi-dfw. en route but delayed. can y’all hold aa1458 to rdu so they can connect?,@AmericanAir My wife &amp; infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y’all hold AA1458 to RDU so they can connect?
570241403822813184,neutral,1.0,,,Southwest,an oscar-worthy entrance into la.,@SouthwestAir An Oscar-worthy entrance into LA. http://t.co/10tmtHVFDC
569568079761403904,neutral,0.6598,,0.0,Southwest,-- any updates on flights getting cancelled flighted into dal? i have a connecting flight there and hope it doesn't delay due to weather,@SouthwestAir -- any updates on flights getting Cancelled Flighted into DAL? I have a connecting flight there and hope it doesn't delay due to weather
568185352441212929,negative,1.0,Late Flight,1.0,US Airways,". i'm delayed in cha, will miss my connection in charlotte for lga. not good","@USAirways. I'm delayed in Cha, will miss my connection in Charlotte for lga.  Not good"
570236221575704576,neutral,0.6349,,0.0,United,"i guess that's too much ask, huh?","@united I guess that's too much ask, huh?"
568085308727808000,negative,1.0,Customer Service Issue,0.3756,Southwest,didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. never saw that before.,@SouthwestAir Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before.
570014406320517120,negative,1.0,Bad Flight,0.6656,United,empathizes w/ my disappointment that 1stclass flight w/nonworking entertainmnt is worth $50. #unfriendlyskies,@united empathizes w/ my disappointment that 1stClass flight w/nonworking entertainmnt is worth $50. #UnFriendlySkies http://t.co/lOecO4gmvd
569162211748245504,negative,1.0,Customer Service Issue,0.6529,US Airways,was told it was a software bug. told to call back this am now your system is too busy to handle any calls this am. clown shoes.,@USAirways Was told it was a software bug. Told to call back this AM  Now your system is too busy to handle any calls this AM.  Clown shoes.
569597220871282690,negative,1.0,Customer Service Issue,0.6888,American,you didn't respond to my dm. you tweeted the same canned tweet you're telling everyone else.,@AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else.
567776258621464577,negative,1.0,Late Flight,0.6759999999999999,US Airways,we've (flight 4443) been sitting on the tarmac of dca for a while now waiting on a gate. can we just use another gate?,@USAirways we've (flight 4443) been sitting on the tarmac of dca for a while now waiting on a gate. Can we just use another gate?
567737803060940800,negative,1.0,Customer Service Issue,0.6835,Delta,they are rude and unhelpful. they suggested i catch a flight tomorrow i was supposed to be home today at 2 am and work is waiting,@JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting
568760866088337409,negative,1.0,Late Flight,1.0,US Airways,is the worst. 45 minute delay in boston. not weather relate flightd. going to miss our connecting flight. gassing up the plane issue.,@USAirways is the worst. 45 minute delay in Boston. Not weather reLate Flightd. Going to miss our connecting flight. Gassing up the plane issue.
568211517398786048,negative,0.6588,Late Flight,0.6588,US Airways,i was re accommodated for my dsm flight tonight after a delay from myrtle beach now the flight to dsm is back on for tonight?,@USAirways I was re accommodated for my DSM flight tonight after a delay from Myrtle Beach now the flight to DSM is back on for tonight?
568123356899250176,negative,1.0,Late Flight,0.3626,United,rebooked. this one is late flight too.,@united rebooked.  This one is Late Flight too.
568478536715120640,neutral,1.0,,,Southwest,following!! my bad.,@SouthwestAir following!! My bad.
568528982439669761,positive,1.0,,,Delta,": ahoy from a loyal #allyoucanjetpass holder! when do you anticipate direct us flights to #havana, #cuba? (#jetblue #vacation)","@JetBlue:  Ahoy from a loyal #AllYouCanJetPass holder! When do you anticipate direct US flights to #Havana, #Cuba? (#JetBlue #Vacation)"
567873467401371648,positive,0.6996,,,United,"cc #boldflavors “: we’re bringing bourbon st. to 35,000 ft. with bold flavors, fresh ingredients and more dining options""","Cc @DadBoner  #boldflavors “@united: We’re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options"""
567811776025468929,negative,0.6722,Can't Tell,0.6722,Southwest,done messed up now!!! i have planned a trip to #costarica for pennies!!! #vacatime ✈️💺,@SouthwestAir done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime ✈️💺
567805887319912448,positive,1.0,,,Southwest,a,@SouthwestAir Awwweesssooomee!
568751647809273856,neutral,1.0,,,Delta,"spent most of the winter in nny with mom, jetblue will take me home to fl via bos on mon. miss hubby, kitties, warm #countingdown","@JetBlue Spent most of the winter in NNY with Mom,  JetBlue will take me home to FL via BOS on Mon. Miss hubby, kitties, warm #countingdown"
569691389958553600,negative,1.0,Lost Luggage,1.0,American,because you won't get our bags for us because you said they would go on to cincinnati even though we can't. who exactly is,@AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is
567803306928775168,negative,1.0,Customer Service Issue,0.6686,US Airways,won't waive $200 fee due to #neptune. can't use credit w/o paying fee. couldnt get to destination to use their tic #waivethefee,@USAirways won't waive $200 fee due to #neptune. Can't use credit w/o paying fee. Couldnt get to destination to use their tic #waivethefee
568132619092795392,negative,1.0,Bad Flight,0.3443,United,held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. boo :(,@united Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :(
569687410969321472,negative,1.0,longlines,1.0,US Airways,been sitting at gate for over 25 min on us 728! what gives???,@USAirways been sitting at gate for over 25 min on us 728! What gives???
568803231335387137,positive,1.0,,,United,thanks! just dmed hn.,@united Thanks! Just DMed HN.
568220625648672768,negative,1.0,Cancelled Flight,1.0,US Airways,you have most likely lost my business. terrible experience! too many times stuck on tarmac and last min cancelled flightled flights. #done,@USAirways you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min Cancelled Flightled flights. #Done
570110386827087872,negative,1.0,Cancelled Flight,0.3444,United,so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #fail,@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL
568812829324775428,negative,1.0,Late Flight,0.6404,United,flt 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail,@united FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail
568586882600161280,negative,1.0,Late Flight,0.6844,Southwest,", what do you know? finally lined up like cattle to board my sw flight (after original departure time) #badcustomerservice","@SouthwestAir, what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice"
568826004891832321,negative,1.0,Cancelled Flight,0.6552,US Airways,not happy with start of trip! cancelled flightled flight #poor customerservice,@USAirways Not happy with start of trip!  Cancelled Flightled flight #poor customerservice
569804373859020801,negative,1.0,Customer Service Issue,1.0,American,"except if you call now you'll get the same message. trust me, i've tried.","@AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried."
570176104541122561,negative,1.0,Flight Attendant Complaints,1.0,American,merged airlines do not work for ff programs. very frustrating and the gate agents are to busy pouting to care. #attitudeissues,@AmericanAir merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. #AttitudeIssues
569698461911683073,neutral,1.0,,,American,she doesn't have twitter.,@AmericanAir she doesn't have Twitter.
569562007671853056,negative,1.0,Customer Service Issue,1.0,US Airways,i've been trying to contact them for 24 hours already! yesterday i waited 7 hours today 5+!,@USAirways @MrRenevendez I've been trying to contact them for 24 hours already! Yesterday I waited 7 hours today 5+! http://t.co/gn30p75KqB
570086434410930176,neutral,1.0,,,American,do you have hand sanitizer in the bathrooms on your flights?,@AmericanAir do you have hand sanitizer in the bathrooms on your flights?
567845492849287169,negative,1.0,Lost Luggage,1.0,United,now finally in memphis. landed 30 minutes ago. still no bags. paying for a service that just gets worse...,@united now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse...
569968023592943616,neutral,1.0,,,Delta,"hi guys, do you have a general enquires email address please? thanks david.","@JetBlue hi guys, do you have a general enquires email address please? Thanks David."
569698150757244928,positive,0.6859999999999999,,0.0,US Airways,"- janet &amp; my den-phl flight cancelled flightled saturday, usair rescheduled automatically &amp; notified us by email at no additional cost.","@USAirways - Janet &amp; my DEN-PHL  flight Cancelled Flightled Saturday, USAIR rescheduled automatically &amp; notified us by email at no additional cost."
569629882323496961,negative,1.0,Bad Flight,1.0,US Airways,"flight 2031, worst experience we've ever had on a flight. regretting opening their air miles card #hotterandlongerthanhell","@USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell"
569655603783708673,negative,1.0,Late Flight,1.0,US Airways,"pissing off thousands of east coast customers. when the delay is longer than the flight, you = fail","@USAirways @AmericanAir pissing off thousands of East coast customers.  When the delay is longer than the flight,  you = fail"
568797800743313408,neutral,1.0,,,United,"how did you save the $200 on checked snowboard? trying to check in this morning, website wants $200! (prem.gold)","@united @Adam_Karren @zj76 how did you save the $200 on checked snowboard? Trying to check in this morning, website wants $200! (prem.gold)"
568170564289867776,negative,1.0,Customer Service Issue,0.6518,United,4 different departure / arrival updates for ua304??? in 1hr. please!,@united 4 different departure / arrival updates for UA304??? In 1hr. Please!
569879547908206592,positive,1.0,,,Delta,thank you for the free flyfi!! makes an already great airline even better! #jetblue #boston #westpalmbeach #flybetter,@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter
570212246053220352,negative,0.6832,Flight Booking Problems,0.6832,United,we were not given the option of using our united travelbank in a recent flight booking problems! any help in using or recouping these funds? thanks!,@united we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks!
568507977235365888,negative,1.0,Late Flight,1.0,United,i'm not as sure as you are.,@united I'm not as sure as you are. http://t.co/HSMpbSF4UF
569531768321269760,negative,1.0,Customer Service Issue,1.0,US Airways,2 hours?! and just got disconnected.,@USAirways 2 hours?! And just got disconnected.
568646083162836992,positive,1.0,,,United,"thanks, that would be awesome.","@united thanks, that would be awesome."
570281731510571009,negative,1.0,Customer Service Issue,1.0,American,why am i continually getting put on hold by painfully inexperienced people when calling your platinum desk?!,@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!
570254721140850689,negative,1.0,Can't Tell,0.3579,American,"i'd love to take my seat, but it appears as though someone already has. #disappointed #upgrademe #wtf","@AmericanAir I'd love to take my seat, but it appears as though someone already has.  #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb"
569834060043780096,positive,1.0,,,American,thank you!,@AmericanAir thank you!
569956192111316992,negative,1.0,Late Flight,1.0,United,20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. will strand many of us overnight at ord due to missed cnxns,@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns
569803188901031936,negative,1.0,Customer Service Issue,1.0,American,"waited in the airport for two days to get home, not weather relate flightd. dealt with horrible customer service. finally switched to","@AmericanAir waited in the airport for two days to get home, not weather reLate Flightd. Dealt with horrible customer service. Finally switched to"
568036157482602497,negative,1.0,Flight Attendant Complaints,1.0,United,yes staff were rude and unempathetic. i needed jacket and tablet by 4 got at 11. if u take carryons cause plane full.don't lose em!,@united yes staff were rude  and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!
569016588411789312,negative,1.0,Customer Service Issue,1.0,US Airways,so when was i supposed to call the internet desk? especially since my reservation told me to directly call the main 1-800 number?,@USAirways So when was I supposed to call the Internet Desk? Especially since my reservation told me to directly call the main 1-800 number?
569704388106719232,negative,1.0,Cancelled Flight,1.0,American,found out my flight tomorrow was cancelled flightled &amp; got in the queue for a callback 3.5 hours ago…still nothing. can i get rebooked??,@AmericanAir found out my flight tomorrow was Cancelled Flightled &amp; got in the queue for a callback 3.5 hours ago…still nothing. Can I get rebooked??
569683567552262145,negative,1.0,Bad Flight,0.3492,United,", you just caused a riot on the airplane. never seen anything like this","@united, you just caused a riot on the airplane. Never seen anything like this"
568957769858060290,negative,1.0,Flight Attendant Complaints,0.6531,US Airways,you have to be crazy! treated my mom very poorly. not happy! #usairwaysfail,@USAirways you have to be crazy! Treated my mom very poorly. Not happy! #usairwaysfail
570059381284302848,negative,1.0,Late Flight,1.0,Southwest,here is my conf #f8neqm. my flight was delayed for 3 hours while my friend waited for me on her bday. please follow up.,@SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up.
568431356037996545,negative,1.0,Customer Service Issue,1.0,Delta,"customer service was so bad updating my points, once i use my next points, i won't be flying you. point system is almost a sham.","@JetBlue customer service was so bad updating my points, once I use my next points, I won't be flying you. Point system is almost a sham."
569634729324122112,negative,0.6599,Customer Service Issue,0.3515,Delta,"fyi, : the last email response - ""we undrstnd this wasnt best 4 you"" -but hope 2 wlcm u back onbrd n the future... nice touch. lol","FYI, @JetBlue: The last email response - ""we undrstnd this wasnt best 4 you"" -but hope 2 wlcm u back onbrd N the future...   nice touch. lol"
568530694353190912,neutral,0.6602,,,Delta,i was able to access it by using the drop down instead of clicking on the tab.,@jetblue I was able to access it by using the drop down instead of clicking on the tab.
569989598388084736,negative,0.65,Cancelled Flight,0.3269,American,well we won't be flying you. rebooked on jetblue. with credits (that actually work) it was free!,Well @AmericanAir we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free!
570290421336813568,positive,1.0,,,US Airways,thank you!!,@USAirways thank you!!
570296986827694080,negative,1.0,Flight Attendant Complaints,0.6563,American,"checked in on app since yesterday. confirmed upgrade &amp; carry on, got to counter &amp; manager upgraded somebody else on my seat!","@AmericanAir Checked in on app since yesterday. Confirmed upgrade &amp; carry on, got to counter &amp; manager upgraded somebody else on my seat!"
569654471342600193,negative,1.0,Customer Service Issue,0.3543,US Airways,2 hours and counting. ..what kind of travel voucher do i get for this??,@USAirways 2 hours and counting. ..what kind of travel voucher do I get for this??
568514819369754624,negative,1.0,Flight Attendant Complaints,0.6904,Southwest,almost bumped me off my flight to hrl when i was 20 minutes early then your staff was rude when i asked what was the problem?,@SouthwestAir almost bumped me off my flight to HRL when I was 20 minutes early then your staff was rude when I asked what was the problem?
569238666654195714,positive,1.0,,,Delta,#kudos! and we're done and heading to warmer weather!,@JetBlue #kudos! And we're done and heading to warmer weather!
567812544099827712,negative,1.0,Can't Tell,0.6904,Southwest,i told myself last time i would never fly you again. i really messed up today. thanks flight 1802. worst airline ever,@SouthwestAir I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever
567778403755900928,neutral,1.0,,,Southwest,just get the rr credit card and get the points of family that way,@SouthwestAir @TomVH just get the RR credit card and get the points of family that way
568017128286261248,negative,1.0,Lost Luggage,1.0,United,"is the biggest joke of a company,i will never fly with them again! 3 days now waiting for my bag, they don't even know where it is!","@united is the biggest joke of a company,I will never fly with them again! 3 days now waiting for my bag, they don't even know where it is!"
569862869241765888,negative,1.0,Cancelled Flight,1.0,American,"my flight was cancelled flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?!","@AmericanAir my flight was Cancelled Flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?!"
567724950556258304,negative,1.0,Customer Service Issue,0.6809,Delta,is today's jetblue flight 918 (nyc-&gt;bos) delayed? my app says on time and the website says it's not...,@JetBlue Is today's JetBlue Flight 918 (NYC-&gt;BOS) delayed? My app says on time and the website says it's not...
569940582572945409,negative,1.0,Flight Booking Problems,0.3652,American,how can i get a flight change while in the air? delays causing a missed connection again. there is 1 seat for late flightr,@AmericanAir How can I get a flight change while in the air? Delays causing a missed connection again. There is 1 seat for Late Flightr
568115829616861184,neutral,0.6495,,0.0,Delta,so i don't know confirmation number or the names of the flight attendants and supervisor,@JetBlue so I don't know confirmation number or the names of the flight attendants and supervisor
569708507961950209,negative,1.0,Cancelled Flight,0.716,US Airways,"- is stranding your customers, not reflight booking problems them, and then not answering the phone the way you treat platinum members?","@USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members?"
569501080607813633,positive,1.0,,,United,just did! thank you!,@united just did! Thank you!
570050603927392257,negative,1.0,Customer Service Issue,1.0,American,thanks to your attendant on flight for advising connect flight held. ran with kids and flight departed. poor service at miami,@AmericanAir thanks to your attendant on flight for advising connect flight held.  Ran with kids and flight departed. Poor service at Miami
569911255399596032,negative,0.6878,longlines,0.3444,American,make that 7hours now,@AmericanAir make that 7hours now
567772685472915456,negative,0.6579,Customer Service Issue,0.6579,Virgin America,umm so no reason as to why this is? is there someone different i should contact (or contact me) to get a definitive answer?,@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?
569273230579478529,positive,1.0,,,Southwest,great #blackhistorymonth commercial! thx! #atl #singer #musician #life #blacklivesmatter,@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter
568536646963970048,neutral,1.0,,,United,i'm on standby for my connecting flight. 1st on the list. nudgenudge i'm told there are four slots open. save it for me. please.,@united  I'm on standby for my connecting flight. 1st on the list.  NudgeNudge I'm told there are four slots open. Save it for me.  Please.
568081316282916864,neutral,1.0,,,Southwest,are you guys gonna be giving away any tickets for at ? #destinationdragons,@SouthwestAir are you guys gonna be giving away any tickets for @Imaginedragons at @VinylVegas? #DestinationDragons
569658322413965312,negative,0.6751,Customer Service Issue,0.3611,American,aa i need a hail mary. how do i get from dallas to joplin jln in the next 14 hours. willing to fly to other airports and drive,@AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive
570027786053636096,negative,1.0,Customer Service Issue,1.0,Southwest,should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin,@SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin
569941858132070400,negative,1.0,Bad Flight,0.6404,American,don't they already know ? isn't everyone sharing how nasty the food is? it's not even close to decent.,@AmericanAir don't they already know ?  Isn't everyone sharing how nasty the food is? It's not even close to decent.
569589079710380032,negative,1.0,Lost Luggage,0.6942,Southwest,it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs),@SouthwestAir it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs)
568198336651649027,positive,1.0,,,Delta,i'll pass along the advice. you guys rock!!,@JetBlue I'll pass along the advice. You guys rock!!
568437415603507200,positive,0.6618,,,Virgin America,"for my grandma ella's 80th, she would &lt;3 a bday greeting from your flight crew! she was a stewardess for eastern airlines.","@VirginAmerica For my Grandma Ella's 80th, she would &lt;3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines."
570266640614498304,negative,0.6837,Customer Service Issue,0.3673,Southwest,nothing you can do to help us restore some barely-expired #rapidrewards points?,@SouthwestAir nothing you can do to help us restore some barely-expired #RapidRewards points?
568214100578324480,negative,1.0,Late Flight,1.0,US Airways,delayed 2 days for weather and on top i got yelled at for being late flight when i was not notified of the time change #welldone,@USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone
569688749208178688,negative,0.6452,Lost Luggage,0.6452,Southwest,been dealing with multiple offices for the last 3 days. youve completely lost me as a customer unless my bag is back to me.,@SouthwestAir been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me.
569880215079428096,neutral,0.6459,,0.0,American,#oaaret is our flight cancelled flightled?,@AmericanAir #oaaret is our flight Cancelled Flightled?
570188353984958464,negative,1.0,Can't Tell,1.0,United,you guys are horrible.,@united YOU GUYS ARE HORRIBLE.
570013523650048002,neutral,1.0,,,Virgin America,are flights leaving dallas for seattle on time feb 24?,@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?
567875594785923072,negative,1.0,Customer Service Issue,1.0,United,free hotel doesn't make up for such poor customer service and disregard,@united free hotel doesn't make up for such poor customer service and disregard
568056050877919232,negative,1.0,Customer Service Issue,0.6759,Southwest,this experience was the worse flying experience i've ever had. to be met w/ contempt from your customer service makes it worse,@SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse
569675608969465856,negative,1.0,Late Flight,0.6526,American,approaching three hours sitting in the plane on the ground at dfw on #americanairlines flight 3056 - oscar performance,@AmericanAir approaching three hours sitting in the plane on the ground at DFW on #AmericanAirlines flight 3056 - Oscar performance
569088814184079361,positive,0.6696,,0.0,United,stellar customer service. you have earned my business by your attention to detail.,@united stellar customer service. You have earned my business by your attention to detail.
569598852912668672,neutral,0.6699,,0.0,US Airways,you should update your passbook passes with any gate changes.,@USAirways you should update your passbook passes with any gate changes.
568635531900243968,negative,1.0,Flight Attendant Complaints,0.6609999999999999,United,i would like a supervisor to talk to. now we are waiting for a flight attendant as one just walked off &amp; left,@united I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off &amp; left http://t.co/IpaamZT7Z2
569990222609412097,positive,0.635,,,Virgin America,i'm lady gaga!!! she is amazing! 😊,@VirginAmerica @ladygaga @carrieunderwood  I'm Lady Gaga!!! She is amazing! 😊
570287238145290240,neutral,1.0,,,Southwest,"sure, please follow me so i can do so?","@SouthwestAir sure, please follow me so I can do so?"
567768450471587840,negative,1.0,Customer Service Issue,1.0,US Airways,the phone number the gate gave me doesn't work either. what is your customer service phone number?,@USAirways the phone number the gate gave me doesn't work either. What is your customer service phone number?
569220232293720066,neutral,1.0,,,Virgin America,"it’s just a bug report, guys","@VirginAmerica it’s just a bug report, guys"
567729203894702082,negative,1.0,Customer Service Issue,1.0,Southwest,"i've been on hold for an hour now. 59:57 as i type this. ridiculous! all i need is the link to the chart that has routes, time","@SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time"
569988207489777664,neutral,0.6641,,0.0,American,i've tried...its anyway,@AmericanAir I've tried...its @USAirways anyway
568931759150084096,negative,1.0,Can't Tell,0.7075,United,help! my girlfriend amy lloyd is going to miss our flt to zurich bc of your fault. she needs a golf cart to meet her at ord (1),@united Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1)
568921625715814401,positive,1.0,,,United,wins top marks for customer service via twitter. they turned a poor experience into a positive. many thanks for the effort! 👍,@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! 👍
569697793801134080,negative,1.0,Customer Service Issue,0.6695,United,what about the poor customer service at checkin at kansas kci?!? that's it???,@united what about the poor customer service at checkin at Kansas KCI?!? That's it???
569599978722746368,negative,1.0,Customer Service Issue,0.361,American,just make sure they remember to load the bags onto the plane. they cancelled flight the flight when they forget...,@AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget...
567821166775156736,negative,1.0,Customer Service Issue,1.0,United,"call customer service and of course they just say ""theres nothing we can do"" and then offer a transfer and disconnect the line.","@united Call customer service and of course they just say ""theres nothing we can do"" and then offer a transfer and disconnect the line."
567854782678982656,positive,1.0,,,United,"bringing your ""a"" game with premium cabin dining. nice!","@United Bringing your ""A"" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY"
567790926857531393,positive,1.0,,,United,thank you! 😊,@united thank you! 😊
569001941533003776,negative,1.0,longlines,0.6629,Southwest,grand total from landing to getting bag: one hour. that's very sad.,@southwestair Grand total from landing to getting bag: one hour. That's very sad.
568055034296049664,negative,1.0,Lost Luggage,0.6799,Southwest,"i, along with other passengers repeatedly asked southwest personnel what was taking so long, where was our luggage.","@SouthwestAir I, along with other passengers repeatedly asked Southwest personnel what was taking so long, where was our luggage."
568738229274464256,positive,0.6741,,,United,-huge kudos to the fo of sunday's flt #1623 sjo-iad. handed my daughter her first pair of wings! keeping traditions alive.,@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.
569915029950222337,negative,1.0,Late Flight,0.66,United,"a) she's an international. her phone is on the fritz, i had to get to chicago from nearly 4 hrs away to figure everything out.","@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out."
569304295444774912,negative,1.0,Can't Tell,1.0,US Airways,". worst experience of all time. will never, ever, ever travel with you again. ever",".@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER"
568985010742693888,neutral,0.6848,,,United,yea i saw that i'm moving to china and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many,@united yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many
570224719011704832,negative,1.0,Customer Service Issue,1.0,Southwest,i called the 800 # and the rep there was pleasant but less than helpful! told me i was sol. train them for consistent #cx!,@SouthwestAir I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX!
569525641759993856,neutral,1.0,,,Delta,whatever your lil #mint heart desires!,@JetBlue whatever your lil #mint heart desires! http://t.co/WmX12F33ZC
569640141989552128,positive,1.0,,,United,and to add to my earlier tweet. this was my daughters 5th bday present. thank you for the hard work and making it happen.,@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.
567718653735731200,negative,1.0,Customer Service Issue,1.0,Southwest,guys for real. i've been on hold for 4+ hours including one hangup. please have someone reach out so i can get my $ back.,@SouthwestAir Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back.
568259835474677760,negative,1.0,Customer Service Issue,1.0,United,yes we are in ewr and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable,@united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable
569667401769459712,neutral,1.0,,,Southwest,tell me the secrets to flying high #redcarpet,@SouthwestAir Tell me the secrets to flying high #RedCarpet
569620598307074048,negative,1.0,Flight Attendant Complaints,1.0,Delta,being told by this guy that he will not help us sit next to our 5 and 8 year old on the flight. #jetblue,@JetBlue being told by this guy that he will not help us sit next to our 5 and 8 year old on the flight. #jetblue http://t.co/49FLbgzZkd
569018352464588800,neutral,0.6598,,,Virgin America,"if you'd love to see more girls be inspired to become pilots, rt our free woaw event march 2-8 at abq.","@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh"
569932197735604224,positive,0.6334,,,Southwest,"thanks for the quick reply! i travel a lot...but not that much, lol.","@SouthwestAir Thanks for the quick reply!  I travel a lot...but not that much, lol."
569704005250777090,negative,1.0,Bad Flight,0.6915,Delta,no oscars on direct tv on this flight. we were so looking forward to it. we were devastated. :-/,@JetBlue @amybruni @DIRECTTV No Oscars on Direct TV on this flight. We were so looking forward to it. We were devastated. :-/
570247850858147840,negative,0.6707,longlines,0.3377,American,yes i am. 2495/1170. rno departure at 1229 on 2/25 w/connection at dfw to lga. i can do the 1120am to lax and then to jfk,@AmericanAir Yes I am. 2495/1170. RNO departure at 1229 on 2/25 w/connection at DFW to LGA. I can do the 1120am to LAX and then to JFK
569672116750004226,neutral,1.0,,,United,educate bohol is a 501(c)(3) w/all volunteer staff. i can help the kids or buy a plane ticket ...i can't do both. can you help?,@united Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket ...I can't do both. Can you help?
568124227641065472,neutral,0.7033,,0.0,Southwest,when does the new schedule open that takes us past 10/31?,@SouthwestAir When does the new schedule open that takes us past 10/31?
568806237804109825,negative,1.0,Can't Tell,0.3575,United,please send help asap to on flight 5957 to chicago seat 9c #airlines,@united please send help ASAP to @KathrynSotelo on flight 5957 to Chicago seat 9c #Airlines http://t.co/9sKrLyrZ1O
569646004254998528,negative,1.0,Late Flight,1.0,Delta,why is flight 1106 delayed out to ny? same problem?,@JetBlue why is flight 1106 delayed out to NY? Same problem?
570274362936266752,neutral,0.6746,,,Southwest,teyana taylor performing #medusafridays 2.27 free till11 #themenofbusiness,@SouthwestAir Teyana Taylor Performing #MedusaFridays 2.27 Free Till11 http://t.co/qwFMoQ0dQl http://t.co/kbb0B5FxMK #TheMenOfBusiness
570275123854487552,negative,1.0,Customer Service Issue,0.3551,United,shame that there's no flex to tickets transfer rules. even calling from neurosurgery icu isn't enough!,@united Shame that there's no flex to tickets transfer rules.  Even calling from Neurosurgery ICU isn't enough!
570246294582771712,positive,1.0,,,Delta,"“: why not? we'd sure love to see you, ruth! #justdoit #youknowyouwantto ;)” you know me too well 💘","“@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)” you know me too well 💘"
569855477854691328,negative,1.0,Bad Flight,0.34600000000000003,Delta,653. just for update that gate got moved to complete opposite end of the terminal. airline is a disaster.,@JetBlue 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster.
569696521425281024,negative,1.0,Cancelled Flight,0.3646,US Airways,missed flight. rude csr. no flight till tuesday. no answer on twitter. help me out with a rt you're my only hope.,@USAirways Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT @pattonoswalt you're my only hope.
569899646509666304,negative,1.0,Bad Flight,0.6737,American,"confused at the definition of a ""preferred seat."" i paid extra for one and got a regular seat with no legroom. unimpressed.","@AmericanAir confused at the definition of a ""preferred seat."" I paid extra for one and got a regular seat with no legroom. Unimpressed."
568619178363478018,negative,1.0,Late Flight,1.0,US Airways,never flying with you guys again. extremely disorganized and too many delays.,@USAirways never flying with you guys again. Extremely disorganized and too many delays.
568524265663803395,negative,1.0,Bad Flight,1.0,Southwest,i tried again with your in-flight wifi #fail,@SouthwestAir I tried again with your in-flight wifi #fail
569555929798217730,negative,1.0,Late Flight,0.6562,US Airways,"overloads small plane with extra baggage and then. has to take them off... poor execution #4435, 75 minute delay...","@USAirways overloads small plane with extra baggage and then. Has to take them off... Poor execution #4435, 75 minute delay..."
569862827227402241,positive,1.0,,,American,in miami and the agents rachel wong and marisol pimentel were very pleasant in a world of chaos a big .thank u,@AmericanAir in miami and the  agents Rachel Wong and Marisol Pimentel were very  pleasant in a world of chaos a BIG .thank u
569624299788750848,neutral,1.0,,,American,"next friday, i'll take aa3074 to lga.sat morning, us1951+us874.do i have to take my bags at lga or i get them to my final dest?","@AmericanAir Next Friday, I'll take AA3074 to LGA.Sat morning, US1951+US874.Do I have to take my bags at LGA or I get them to my final dest?"
568854976119898112,negative,1.0,Late Flight,1.0,US Airways,"and next flight delayed as well. 5238 out of charlotte, is it just my luck or what?","@USAirways and next flight delayed as well. 5238 out of Charlotte, is it just my luck or what?"
569313492894752768,negative,1.0,Can't Tell,1.0,United,is the worst,@united is the worst
568391392528969730,positive,1.0,,,Southwest,i love you guys! had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly,@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly
569960350876979200,neutral,0.6471,,0.0,Delta,indeed. it was not 😉.,@JetBlue Indeed. It was not 😉.
570258040609337344,neutral,1.0,,,American,um. down south has snow too #atl,@AmericanAir um. down south has snow too #ATL
568542819788451841,neutral,1.0,,,Delta,"1st flight of the morning, flying with a toddler. will the plane be heated to a comfortable temp before boarding starts. #itscold","@JetBlue 1st flight of the morning, flying with a toddler. Will the plane be heated to a comfortable temp before boarding starts. #ItsCold"
568968393765711874,negative,0.6803,Can't Tell,0.3456,US Airways,transferred 4x pleeeeeeeease help!,@USAirways transferred 4x pleeeeeeeease help!
568161284249796608,positive,0.6495,,0.0,US Airways,your pple did a great job w the madness however some of your systems need help. i appreciate the hard work &amp; the push to b better,@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work &amp; the push to b better
568039648964026368,neutral,1.0,,,US Airways,tell reservations to rebook me from 5080 to 5129,@USAirways tell reservations to rebook me from 5080 to 5129
569985685723209730,negative,1.0,Lost Luggage,0.6491,American,"yep,filed a claim at heathrow yesterday. we were promised a call this morning with an update, but got nothing.","@AmericanAir yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing."
569156425626329089,neutral,1.0,,,US Airways,does anyone know the hold times for usairways reservations?,@usairways Does anyone know the hold times for USAirways reservations?
569668913916567552,negative,1.0,Can't Tell,1.0,Southwest,you've inspired me to start my own airline to combat your weak ass airline. sick of this shit,@SouthwestAir You've inspired me to start my own airline to combat your weak ass airline. sick of this shit
569346420139905024,negative,1.0,Customer Service Issue,1.0,United,airline sucks! customer service sucks! no courtesy! incompetent - passengers do not matter- bet the ceo is just doing fine though!,@united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!
570278619416694784,positive,1.0,,,Delta,thanks for the quick reply! just wanted to make sure it wasn't just my account :),@JetBlue Thanks for the quick reply! Just wanted to make sure it wasn't just my account :)
569259694906220544,negative,1.0,Customer Service Issue,0.6559,United,sloppy stuff you don't see anymore - united has raised my expectations - this team was poor,@united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor
569931387073105920,negative,1.0,Lost Luggage,1.0,United,the saga of the bag delay w/ - will there be a reunion or will she be forced to go shopping? stay tuned.,The saga of the @MelissaAFrancis bag delay w/ @United - will there be a reunion or will she be forced to go shopping? Stay tuned.
569910583694196736,positive,1.0,,,Southwest,they arrived late flight but pilots got us to dia on time. #impressive #outstanding #greatservice #allgood,@SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood
569705220088795136,negative,1.0,Late Flight,0.6765,United,that's not good enough for all of us affected by the awful organization and timing and have now been set back,@united that's not good enough for all of us affected by the awful organization and timing and have now been set back
567801642633162753,negative,1.0,Customer Service Issue,1.0,Delta,"hold for 15 min, a couple of rings, then ""mailbox has not been set up yet."" customer service forwarding to their cell phones? c'mon","@JetBlue Hold for 15 min, a couple of rings, then ""mailbox has not been set up yet."" Customer service forwarding to their cell phones? C'mon"
568253469129187328,positive,0.6544,,,Delta,"hey , that's a sexy tattoo you got there on your left engine. #jetbae","Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http://t.co/Ox4w6KtsGI"
569670634718023680,positive,1.0,,,American,"that's ok, thanks for letting me know. appreciate all the responses.","@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses."
569995961570856960,negative,1.0,Customer Service Issue,1.0,United,should not sell tickets for on has terrible service and ua staff cannot reach silver,@united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK.  has terrible service and UA staff cannot reach Silver
570126668922294272,positive,1.0,,,United,definitely a compliment! i really thought my bag was lost after it was sent on to another airport. in the end i am a happy customer,@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer
567742141334437888,neutral,0.6752,,0.0,United,confirmation number: njv4bp - all i need is email confirmation of flight from nyc - sfo feb 4,@united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4
569125947200413696,negative,0.6479,Can't Tell,0.3464,United,"really, fill out a form about my flight experience? i sent an email to the 1k email address.","@united really, fill out a form about my flight experience? I sent an email to the 1K email address."
569759131143262208,negative,1.0,Customer Service Issue,1.0,US Airways,"please don't trivialize me. this is a joke, not a slow day or slow experience","@USAirways Please don't trivialize me.  This is a joke, not a slow day or slow experience"
568853321659736064,neutral,0.6705,,0.0,Delta,where do i add my aa loyalty number to my jetblue reservation?,@JetBlue where do I add my AA loyalty number to my Jetblue reservation?
569610824647626752,positive,0.6735,,,United,"thx, just dm'd. conf #'s mqxc64 &amp; mpwnc2. any help appreciated","@united Thx, just DM'd. Conf #'s MQXC64 &amp; MPWNC2. Any help appreciated"
569407352299847680,negative,0.7029,Late Flight,0.3619,United,- you sure missed the mark on tonight's redeye from lax to chicago. what a mess! you can do better!,@united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!
569958349514485760,negative,1.0,Late Flight,0.6923,Delta,we haven't even gotten off the plane yet! i can't afford to miss my flight back to boston! ugh.,@JetBlue we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh.
569688050386620416,neutral,0.6983,,0.0,American,if you could get the gate crew to help us off flt 5350 that would be great....,@AmericanAir if you could get the gate crew to help us off FLT 5350 that would be great....
569733547843457025,negative,1.0,Flight Booking Problems,0.3637,American,it was my friend. she shouldn't have been scheduled so close together at lax then not reimbursed. it's costing her 12 hrs &amp;$250,@AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &amp;$250
569494958006263809,negative,0.6935,Can't Tell,0.3586,Delta,we need an eta please,@JetBlue we need an ETA please
569337645878390784,negative,1.0,Late Flight,0.6932,US Airways,my brother &amp; his family stranded in clt tonight bc gate e36 agent wouldn't hold plane for two minutes. now driving in bad weather,@USAirways My brother &amp; his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather
567791865823789056,negative,1.0,Cancelled Flight,1.0,US Airways,have done that. sadly no flight from clt has gotten to ind today and we head back to tampa tmrw.,@USAirways have done that. Sadly no flight from CLT has gotten to IND today and we head back to Tampa tmrw.
568672436977168385,negative,1.0,Lost Luggage,0.3616,United,"agent rick clifton in sea-hou , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful","@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful"
569803373530128384,negative,1.0,Lost Luggage,1.0,American,westjet and your rep won't do anything about my lost luggage- which i never even checked with westjet because it was lost in,@AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in
569620432204267520,negative,1.0,Can't Tell,1.0,United,i hope you lose the next govt contract,@united I hope you lose the next govt contract
569482278646124544,negative,1.0,Customer Service Issue,1.0,US Airways,i just got hanged up on trying to get to an agent. can you help?,@USAirways I just got hanged up on trying to get to an agent. Can you help?
569363173817643009,negative,1.0,Late Flight,0.7008,United,"not a good day to fly u, two delayed flights still on plane at ewr waiting over 1,5 hours for gate get to gate no gate agent.","@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent."
570025681062633472,neutral,1.0,,,American,"the dinner and called me ""hon"". not the service i would expect from 1st class. #disappointed","@AmericanAir the dinner and called me ""hon"". Not the service I would expect from 1st class.  #disappointed"
567790581901971456,neutral,1.0,,,Southwest,confirmation number for new reservation is fp9m6y i am traveling with a 3 year old. please email? jennifer.cascino.com,@SouthwestAir confirmation number for new reservation is FP9M6Y I am traveling with a 3 year old. please email? jennifer.cascino@gmail.com
568440372206182400,negative,0.6471,Cancelled Flight,0.3345,Delta,- he cancelled flightled a flight &amp; was given 2 weeks to apply travel bank credit to another flight &amp; credit was transferable,@JetBlue - He Cancelled Flightled a flight &amp; was given 2 weeks to apply travel bank credit to another flight &amp; credit was transferable
567738484082114561,negative,1.0,Customer Service Issue,1.0,Southwest,i also find it ridiculous that i've been tweeting to you since 3:50 am est and have still received no response. 9 hours?,@SouthwestAir I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours?
570085625061384192,negative,0.6722,Cancelled Flight,0.6722,American,"flight veers off icy runway at . most dfw flights cancelled flighted monday, flightaware says.","@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Monday, Flightaware says. http://t.co/atwyiFh6Zy"
569529020892651521,negative,1.0,Late Flight,1.0,Delta,don't think any1 rly knows what's goin on. supposed 2 leave at 8:30a then 9a then 9:30a then 10a then 11a then 11:30a. now 12,@JetBlue don't think any1 rly knows what's goin on. supposed 2 leave at 8:30a then 9a then 9:30a then 10a then 11a then 11:30a. Now 12
569956201934385152,positive,0.6627,,0.0,United,thanks. just a program comment; the system assigned seats behind each other even though pairs were available. i changed it back.,@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.
568834824410148864,positive,1.0,,,United,thank you for your offer! all sorted out :-),@united Thank you for your offer! All sorted out :-)
568201125012353024,negative,1.0,Customer Service Issue,1.0,Southwest,"i understand weather is not your fault, but as a frequent flyer i expected better customer service. i'll be trying","@SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta"
568539224770637825,negative,1.0,Can't Tell,1.0,United,smiling? not!!,@united smiling? NOT!!
570288809532891137,negative,1.0,Customer Service Issue,1.0,American,“inconvenient” is such a convenient word.,@AmericanAir “Inconvenient” is such a convenient word.
569721150156230657,negative,1.0,Late Flight,1.0,Delta,"- wtf, stuck at jfk for 2+ hrs in a delay to boston cuz u say snow. no snow on weather map!!! wtf!!!","@jetblue - WTF, stuck at JFK for 2+ hrs in a delay to Boston cuz u say snow.  No snow on weather map!!!  WTF!!!"
568851381769134080,positive,0.6639,,,Delta,i'll see you on board again soon!,@JetBlue I'll see you on board again soon!
567952115588423681,negative,1.0,Lost Luggage,1.0,United,how can you not know where my bags are? you knew where they were 6 hours ago. you are killing me! worst service. ever.,@united How can you not know where my bags are?  You knew where they were 6 hours ago. You are killing me!  Worst service. Ever.
568868703762296832,positive,1.0,,,Southwest,this has to be the best video i have seen ever! - #teamspirit,@SouthwestAir This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE
569950355330506752,negative,1.0,Customer Service Issue,1.0,United,nope - still no one helped me. giving up on united. #badservice,@united Nope - still no one helped me.  Giving up on united. #badservice
568616851531378688,positive,1.0,,,Delta,thank you #loyalmosaicmember,@JetBlue thank you #loyalmosaicmember
569847852605812737,negative,1.0,Late Flight,1.0,Delta,shocker my flight delayed an hour. thanks for reminding me why i switched to delta.,@JetBlue shocker my flight delayed an hour. Thanks for reminding me why I switched to delta.
569683558081687552,negative,1.0,Bad Flight,0.3353,Delta,hard when you're with your younger siblings and cousin and they just want to go on the airplane. we should get better than this,@JetBlue hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this
568269372151734273,negative,1.0,Flight Attendant Complaints,0.6943,Delta,every crew member i dealt with in orlando was incredibly rude. i'm actually pretty disgusted with jetblue right now.,@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now.
569990229576196098,negative,0.6749,Can't Tell,0.3599,American,thanks! i hope we get movies. tv's were broke on the flight over,@AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over
569897005297709057,negative,0.6707,Can't Tell,0.6707,American,i dmed,@AmericanAir I dmed
569943647103406080,negative,0.6920000000000001,Lost Luggage,0.6920000000000001,Southwest,"yes i did. i hope for an update soon, need those clothes for a meeting tomorrow.","@SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow."
570004771496714241,negative,0.7135,Bad Flight,0.7135,American,overbooked business class from mia to uvf - after being in the correct seat we were moved back to economy on our special day,@AmericanAir overbooked business class from Mia to uvf - after being in the correct seat we were moved back to economy on our special day
569577434657492992,neutral,0.6575,,,Delta,"w/ edits: dear , your mbas need better benefits. they should work for us. how can we meet them?","@JetBlue w/ edits: Dear @msbgu , your MBAs need better benefits. They should work for us. How can we meet them?"
568467286333513728,negative,1.0,Late Flight,1.0,Delta,what's up w flt 4? brothers fiancé sitting on board for 30mins w tech issues.,@JetBlue what's up w flt 4? Brothers fiancé sitting on board for 30mins w tech  issues.
569993782311198720,positive,1.0,,,United,my favorite way to travel! thank you!,@united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0
570162212616212480,negative,1.0,Lost Luggage,0.6916,American,"leave us stranded, send baggage with important medication to different city for 4days&amp;apologise with a $50 voucher. appalling.","@AmericanAir leave us stranded, send baggage with important medication to different city for 4days&amp;apologise with a $50 voucher. appalling."
569601264679559168,neutral,1.0,,,US Airways,"when aa gate supervisor 600117 was asked for his superiors name, response received was ""the ceo of #americanairlines"" #merger","@USAirways when AA gate supervisor 600117 was asked for his superiors name, response received was ""the CEO of #AmericanAirlines"" #merger"
568537219822010368,negative,1.0,Customer Service Issue,0.6568,United,we'd prefer everyone hear our complaints amount your airline,@united @bwood we'd prefer everyone hear our complaints amount your airline
569580648505020416,negative,0.6628,Late Flight,0.6628,United,"- tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. when is the next fantasy departure time??","@united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??"
569913288122765312,negative,0.6557,Cancelled Flight,0.3278,United,"i'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?","@united I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?"
569283956484415490,negative,1.0,Cancelled Flight,0.684,United,i can understand that but to not have another plane available when there is a full day till departure is unacceptable. phoenix?,@united I can understand that but to not have another plane available when there is a full day till departure is unacceptable. Phoenix?
568870279906234368,neutral,1.0,,,US Airways,followed!,@USAirways followed!
568079676612087808,negative,0.6806,Customer Service Issue,0.6806,US Airways,where's my apology?,@USAirways where's my apology?
569949891163615232,neutral,0.6492,,0.0,Virgin America,i emailed your customer service team. let me know if you need the tracking number.,@VirginAmerica I emailed your customer service team. Let me know if you need the tracking number.
569947518655721472,negative,0.6535,Can't Tell,0.6535,Delta,sir. rt : our fleet's on fleek.,Sir. RT @JetBlue: Our fleet's on fleek. http://t.co/F5IXyw8XyB
569526493023498240,positive,1.0,,,Delta,i knew there was a reason u were my favorite airline. just read you answer on twitter in globe this morning. great job,@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job
570082243596591104,neutral,0.6533,,0.0,United,nah you wouldn't,@united @luke_mcintosh68 nah you wouldn't
569151232738095105,negative,1.0,Customer Service Issue,1.0,Southwest,been on hold for over an hour - any chance someone can help me on here?,@SouthwestAir Been on hold for over an hour - any chance someone can help me on here?
570087435759185920,negative,1.0,Late Flight,0.7048,United,"good to know you will open the closed doors for ""premier passengers"" after safety briefings on delayed flights. #annoyed.","@united good to know you will open the closed doors for ""premier passengers"" after safety briefings on delayed flights. #annoyed."
568752276040495104,neutral,0.9159999999999999,,0.0,Southwest,"if a travel advisory is posted for den, can i then make changes to my ticket? anything i need to know before i call?","@SouthwestAir If a travel advisory is posted for DEN, can I then make changes to my ticket? Anything I need to know before I call?"
568482168021917697,neutral,0.6539,,0.0,US Airways,even airlines are scheming to get a follow from obj lmaooo 😂😂😂😂,@USAirways @OBJ_3 even airlines are scheming to get a follow from OBJ LMAOOO 😂😂😂😂
569847223829307392,neutral,0.6852,,0.0,American,"is it true, as fas are saying, that you have no way to collect money from passengers (after door closing) who want a mce seat?","@AmericanAir Is it true, as FAs are saying, that you have no way to collect money from passengers (after door closing) who want a MCE seat?"
569876427270701056,negative,1.0,Flight Booking Problems,0.3505,Delta,"i tried! had me running from curb-side to self-check &amp; wasting even more time. ended up flight booking problems united for $$$, am so upset","@JetBlue I tried! Had me running from curb-side to self-check &amp; wasting even more time. Ended up Flight Booking Problems United for $$$, am so upset"
567725170367148034,negative,1.0,Lost Luggage,1.0,US Airways,"yes, i filed a report in atlanta. my bags are in charlotte, nc. 24 hours late flightr and still can't find my luggage ...","Yes, I filed a report in Atlanta. My bags are in Charlotte, NC. 24 hours Late Flightr and still can't find my luggage ... @USAirways"
569306871242366977,negative,1.0,Customer Service Issue,1.0,US Airways,“: we don't like to hear this. we're sorry that it's taking so long to get through.” stop sending generic responses,“@USAirways: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.” Stop sending generic responses
569659317458243584,negative,1.0,Customer Service Issue,1.0,American,this is ridiculous! you all really have terrible customer service and a lack of urgency. im convinced.,@AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced.
569258009320419330,negative,1.0,Can't Tell,0.6591,Southwest,"you are failing! diverted, stuck and no communication! make a decision and let us go!!!! 😞😡 flight #4229","@SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! 😞😡 flight #4229"
567749860611211265,neutral,1.0,,,Delta,okayyyy. but i had huge irons on way out. promise no shenanigans?,@JetBlue okayyyy. But I had huge irons on way out. Promise no shenanigans?
569684101197910016,negative,1.0,Customer Service Issue,1.0,US Airways,i've been on hold for 90 minutes. this is terrible customer service. you messed up my reservation!,@USAirways I've been on hold for 90 minutes. This is terrible customer service. You messed up my reservation! http://t.co/oyLgeao7Y8
569274088289660928,negative,1.0,Customer Service Issue,1.0,US Airways,"it a change fee request from a month ago. after one hour on phone with your team, i’m told 120 day backlog. awful.","@USAirways it a change fee request from a month ago.  after one hour on phone with your team, I’m told 120 day backlog.  Awful."
568115928044404736,positive,1.0,,,Delta,"friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what i was doing.","@JetBlue friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing."
569868115481395201,negative,1.0,Customer Service Issue,1.0,American,how comes no one has answered my calls or emails?,@AmericanAir how comes no one has answered my calls or emails?
569891267666006016,neutral,1.0,,,Southwest,to end its daily #b737-700 flights from #washington reagan to #ftmyers on 8aug #avgeek,@SouthwestAir to end its daily #B737-700 flights from #Washington Reagan to #FtMyers on 8AUG #avgeek
570081213404180480,neutral,0.6489,,0.0,United,i sent the message. let me know asap.,@united I sent the message. Let me know ASAP.
567732811772080129,positive,0.701,,0.0,Delta,well lucky i only fly jb..i guess i would be even more squished on any other airline 😞,@JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline 😞
569959631256051712,negative,1.0,Customer Service Issue,1.0,American,i had to purchase a ticket that i never would have had to buy had the flight not been cancelled flightled. terrible customer service.,@AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service.
569244701875769345,neutral,1.0,,,Delta,yup. mco. 82°!!,@JetBlue Yup. MCO. 82°!!
570196895383080960,negative,1.0,Flight Booking Problems,1.0,American,"having trouble flight booking problems a seat on us84 11 march, operated by aa. neither airline's website will allow seat selection?","@AmericanAir having trouble Flight Booking Problems a seat on US84 11 March, operated by AA. Neither airline's website will allow seat selection?"
569918774788419584,negative,1.0,Customer Service Issue,1.0,American,trying to speak with an agent about my flight to london tonight but can't get anyone from aa. can you help?,@AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA.  Can you help?
570289557205327873,negative,1.0,longlines,0.6575,United,why no preferred security line anymore. my tsa pre-check didn't pull on my partner flight! #platinum #spoiled,@united why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled
570048275367079937,negative,1.0,Flight Booking Problems,0.6713,US Airways,i've been on hold for over an hour only b/c my cc miles aren't showing up. what a mediocre combo of cc &amp; airline #switchingboth,@usairways I've been on hold for over an hour only b/c my CC miles aren't showing up. What a mediocre combo of cc &amp; airline #SwitchingBoth
568452186977361921,positive,0.6667,,,Virgin America,“: of course. have fun celebrating!” thanks! happy chinese new year!,“@VirginAmerica: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year!
570053482029277184,negative,1.0,Late Flight,1.0,United,what is the real deal with the delay on flight ua 1032 from denver to vegas?,@united  what is the real deal with the delay on flight UA 1032 from Denver to Vegas?
569886288691773440,negative,0.6559,Customer Service Issue,0.6559,United,"there is no ""reference number."" your agent told me to ""just drive to the airport"" because ""i can't reach anyone there to deliver...""","@united There is no ""reference number."" Your agent told me to ""just drive to the airport"" because ""I can't reach anyone there to deliver..."""
567728533771132928,negative,1.0,Customer Service Issue,1.0,US Airways,your customer service is horrible,@USAirways your customer service is horrible
569129049861304323,negative,1.0,Cancelled Flight,1.0,Southwest,so why is every single flight out of cancelled flightled for only your airline?,@SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline?
569554815539290112,negative,1.0,Late Flight,1.0,United,this 2 hr delay is a vacation buzzkill,@united this 2 hr delay is a vacation buzzkill
569249223897526272,negative,1.0,Cancelled Flight,1.0,United,who is in charge of making decisions over there? cancelled flightling flight ua1150 was unacceptable. i should be in #belize right now.,@united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.
569586235259404288,positive,0.6779999999999999,,,Southwest,good to be back. see you all again in several weeks.,@SouthwestAir good to be back. See you all again in several weeks.
569669815205560320,negative,0.6566,Bad Flight,0.3333,US Airways,please help need our plane to wait to go to #elmira on tarmac over an hr baggage took 45 and still not here thru customs,@USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs
570188097305976832,negative,0.6942,Bad Flight,0.6942,American,fortunately the window seat was a no-show. able to scoot over and create space.,@AmericanAir fortunately the window seat was a no-show. Able to scoot over and create space.
569623164105433088,negative,1.0,Flight Attendant Complaints,1.0,US Airways,"could not have had a worse airline experience. rude, unhelpful, got yelled at😳. need your help","@USAirways @AmericanAir @GMA could not have had a worse airline experience. Rude, unhelpful, got yelled at😳. @JetBlue need your help"
569656322154565632,negative,1.0,Can't Tell,0.6188,United,was so on point for 5/6 of my flights this past week . . but this last one really sucks shit,@united was so on point for 5/6 of my flights this past week . . But this last one really sucks shit
569128660101427200,neutral,0.6947,,0.0,US Airways,"we're glad to hear it. out of curiosity, what causes such flight patterns?","@USAirways we're glad to hear it. Out of curiosity, what causes such flight patterns?"
569436161032073218,neutral,1.0,,,US Airways,flying from orlando to philly to charlotte to lynchburg. saw advisory re philly. wld like to fly from orl to char,@USAirways @AmericanAir Flying from Orlando to Philly to Charlotte to Lynchburg. Saw advisory re Philly. Wld like to fly from Orl to Char
568536634058084352,negative,1.0,Late Flight,0.6452,United,worst airline ever after 70+ legs of travel i am officially done. on time is not in their vocab. i'm taking my premier status to a,@united worst airline ever after 70+ legs of travel I am officially done.  On time is not in their vocab.  I'm taking my premier status to A
570234676494757888,negative,1.0,Bad Flight,0.6358,American,the whole plane is the same. how old is this plane? the seats leather is coming apart ay the seams.,@AmericanAir the whole plane is the same. How old is this plane?  The seats leather is coming apart ay the seams.
567869962800472064,negative,1.0,Bad Flight,1.0,Delta,flight from dca to bos has no heat #ohno #bundleup #leastthebeverageswillbecold,@JetBlue flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold
570276377401827329,negative,1.0,Can't Tell,0.6684,United,rude rude,@united rude rude
569252801802592256,positive,1.0,,,United,i just asked my boyfriend to prom over the loudspeaker on flight 494 he said yes!!!! best day ever!!! thank u so much!!!!!!,@united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!
568492898553102337,negative,0.6515,Bad Flight,0.6515,United,how do you log out of wifi in flight? don't see any option and made typo when logging in. help!!,@united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!
569613537158373376,negative,0.6973,Can't Tell,0.35100000000000003,American,tried that and can't get through.,@AmericanAir tried that and can't get through.
568505037833396224,negative,1.0,Customer Service Issue,1.0,US Airways,i keep missing my updated connections. need to make it to #jax to be in my friend's wedding! #strandedattheairport,@USAirways I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport
568825542792720385,neutral,1.0,,,Southwest,hi there. we’re flying swa today. our son has a peanut allergy. any way to request the crew not serve peanuts on flight? thx,@SouthwestAir Hi there. We’re flying SWA today. Our son has a peanut allergy. Any way to request the crew not serve peanuts on flight? Thx
569595245945597952,negative,1.0,Customer Service Issue,0.6715,United,trying to check in for tomorrow's flight. website keeps timing out. what's up?,@united trying to check in for tomorrow's flight. website keeps timing out. what's up?
567744219281129473,positive,1.0,,,Southwest,luv ya too!!!! i will sing a song for y'all when i finally get on that plane back to nashville!!! #lovesouthwestair,@SouthwestAir LUV Ya Too!!!!  I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR
569932216966516736,negative,1.0,Lost Luggage,0.6685,American,i don't like making a scene but this hasn't been addressed properly. please have them do that.,@AmericanAir I don't like making a scene but this hasn't been addressed properly. Please have them do that.
567859601900740609,negative,1.0,Cancelled Flight,0.6314,US Airways,"flights keep getting delayed and cancelled flighted with no information, worst customer service ever.","@USAirways flights keep getting delayed and Cancelled Flighted with no information, worst customer service ever."
569567144318365696,negative,1.0,Cancelled Flight,0.6562,Southwest,flight 52 got cancelled flightled 6 hrs before takeoff. no customer service. been on hold for 30 minutes.,@SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.
569529242893090816,negative,1.0,Late Flight,1.0,Delta,what's the delay if the system isn't down?,@JetBlue what's the delay if the system isn't down?
568626857576407041,negative,1.0,longlines,0.3587,US Airways,3935. sitting on a freezing bus because nobody is in the plane. what is up?,@USAirways 3935. Sitting on a freezing bus because nobody is in the plane. What is up?
568780060720701440,neutral,0.66,,,Southwest,when is the last chance to get #destinationdragons tickets? i would die of happiness if i won 😭🙏,@SouthwestAir when is the last chance to get #DestinationDragons tickets? I would die of happiness if I won 😭🙏
568107551553794049,negative,1.0,Flight Booking Problems,0.6496,United,why does it take 4-6 weeks for a new mileageplus premier card to be sent out? #stillwaiting #doesntfeellikestatusyet,@united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet
569512252639981568,negative,0.6363,Cancelled Flight,0.3497,Delta,"is jfk still closed? tryna get out of ft lauderdale on flight 502, just want to get home to nyc!","@JetBlue is JFK still closed? Tryna get out of Ft Lauderdale on flight 502, just want to get home to nyc!"
569592177312923650,negative,1.0,Cancelled Flight,1.0,American,my flight was cancelled flightled from laguardia to louisville ky and i am stuck at the airport. do you guys compensate for this?,@AmericanAir my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am  stuck at the airport. Do you guys compensate for this?
569366383458275329,negative,1.0,Late Flight,1.0,US Airways,get new planes then. got on this plane at 7:50 its 10:20 now and still on tarmac. how ru going to compensate me for this?,@USAirways Get new planes then. Got on this plane at 7:50 its 10:20 now and still on tarmac. How ru going to compensate me for this?
569183099495383040,negative,1.0,Can't Tell,0.6906,Southwest,you guys are just being disrespectful at this point... learned my lesson about this airline,@SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline
568836750598123521,positive,1.0,,,Delta,thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :),@JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :)
568802305606361089,negative,1.0,Late Flight,1.0,Southwest,make this delay go away. maybe upgrade me and kats seats. we are headed to columbus.,@SouthwestAir make this delay go away. Maybe upgrade me and Kats seats. We are headed to Columbus.
569985838689456128,negative,1.0,Cancelled Flight,0.6939,US Airways,"do you operate any flights without maintenance issues? flights in/out of dca cancelled flighted, this is getting old. update fleet pls!","@USAirways do you operate ANY flights without maintenance issues? Flights in/out of DCA Cancelled Flighted, this is getting old. Update fleet pls!"
569229104286986240,neutral,1.0,,,Delta,yesterday's deal?,@JetBlue yesterday's deal?
569562867281690625,neutral,1.0,,,Southwest,safety back in dallas!,@SouthwestAir safety back in Dallas!
569528523418775552,negative,1.0,Customer Service Issue,1.0,Southwest,no i wasn't. after over an hour was too frustrated and had to hang up.,@SouthwestAir no I wasn't. After over an hour was too frustrated and had to hang up.
569569639543541762,negative,1.0,Customer Service Issue,0.6454,United,"it's all about profit, and they don't really give a damn about paying customers!!!! #greed","@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed"
570067446712791040,negative,1.0,Late Flight,1.0,American,. apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable.,@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable.
568813356296982528,negative,1.0,Customer Service Issue,1.0,United,customer service has no solution and now we might miss a show because of them,@united customer service has no solution and now we might miss a show because of them
570059116066017280,negative,0.6990000000000001,Flight Booking Problems,0.3611,Delta,you just directed me to your mobile website. where is the direct link? get it together!,@jetblue you just directed me to your mobile website. Where is the direct link? GET IT TOGETHER!
568413365254488064,neutral,1.0,,,Southwest,"schedule is open through the end of october, got columbus day wknd in new england for ~50k points for 4! check your calendar!","@SouthwestAir schedule is open through the end of October, got Columbus day wknd in New England for ~50K points for 4! Check your calendar!"
569456828511326208,negative,1.0,Late Flight,0.6478,US Airways,"suggestions , been on hold 2 hrs for flight that is now about to pass departure...dealing w ny weather, need change","@USAirways @AmericanAir Suggestions , been on hold 2 hrs for flight that is now about to pass departure...Dealing w ny weather, need change"
567830916950822912,negative,1.0,Late Flight,1.0,United,$7 for wifi just so i can tell my family i'm gonna be late flight cause i had to sit in a grounded plane for the past two hours...,@united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...
569693012885770240,neutral,1.0,,,Southwest,winter weather for denver extended for tomorrow by chance? even to late flightr in the day would be super helpful.,@southwestair Winter Weather for Denver extended for tomorrow by chance? Even to Late Flightr in the day would be super helpful.
569933646385188864,neutral,1.0,,,American,no. prebook flight for wife's 40th bday in no. i recently have had surgery and can't travel. won't let another go in my place,@AmericanAir no. Prebook flight for wife's 40th bday in NO. I recently have had surgery and can't travel. Won't let another go in my place
570297070998974464,positive,1.0,,,American,got back eventually! was a rollercoaster. once i got to the airport &amp; got to speak to someone things got fixed very quick.,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport &amp; got to speak to someone things got fixed very quick.
569611341394264064,negative,1.0,Can't Tell,1.0,US Airways,we've now learned to never fly with u again. you've lost 16 customers from our group + the hundreds more from our company,@USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company
569890333456117760,neutral,1.0,,,Southwest,to start 2xdaily #b737-700 flights from #orangecounty to #portland or on 8aug #avgeek,@SouthwestAir to start 2xdaily #B737-700 flights from #OrangeCounty to #Portland OR on 8AUG #avgeek
569657895522054145,neutral,0.6457,,0.0,US Airways,i have received two reservation check-ins for two different flights for my one flight tomorrow morning. need assistance asap,@USAirways I have received two reservation check-ins for two different flights for my one flight tomorrow morning. Need assistance ASAP
568308464985903104,negative,1.0,Late Flight,1.0,United,^gj i will. you have to agree that 7+ hours late flight for arrival is unacceptable. i only hope and pray my bag is here.,@united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here.
568580515013398528,negative,1.0,Late Flight,0.6749,United,b/c of your delay now you are oversold by 14 passengers?!??? this is a mess! what are you going to do to compensate?,@united b/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?
570103559318081536,negative,0.6568,Customer Service Issue,0.6568,American,why doesn't allow for conversations between upset customers and their customer service? #worstcustomerserviceever,Why doesn't @AmericanAir allow for conversations between upset customers and their customer service?  #worstcustomerserviceever
568467596414210049,negative,1.0,Customer Service Issue,0.6701,Southwest,and your costumer service representative lied to me and ensured me the plane would be leaving by 330.. it's scheduled for 455,@SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455
570160277934747648,positive,1.0,,,United,thank you for the cheese platter and abundance of entertainment options. time just flew by.,@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.
568039503602065408,negative,1.0,Can't Tell,0.3384,United,how on earth could you close the united club in atlanta? what a major #fail at an airport of this size,@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size
570258457804189696,negative,1.0,Customer Service Issue,1.0,American,"it's been 3 weeks and no reply from customer relations yet. running out of time, please help. request: 1-2888155964 thanks","@AmericanAir It's been 3 weeks and no reply from customer relations yet.  Running out of time, please help.  request: 1-2888155964    thanks"
570242512012451840,positive,1.0,,,Delta,you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom,@JetBlue you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom
568132912761208832,neutral,1.0,,,Delta,when i checked yesterday it looked like it did. did something change?,@JetBlue When I checked yesterday it looked like it did. Did something change?
568823136600371200,negative,1.0,Late Flight,1.0,Delta,sis and 16 month old nephew are. last nights flight and this am mega delayed. now this evening's is starting w delays. why?,@JetBlue sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why?
569671231001092096,negative,1.0,Customer Service Issue,0.6699,Delta,"""considering?"" #accessibility is an absolute must! #equality","@JetBlue @julesdameron ""Considering?"" #Accessibility is an absolute MUST! #Equality"
569225412540174336,neutral,0.6552,,0.0,Southwest,microsecond too late flight so very very sad 😂😂😂😂😂😭😭😭😭😢😢😢😢,@SouthwestAir microsecond too Late Flight so very very sad 😂😂😂😂😂😭😭😭😭😢😢😢😢
568874435907682304,neutral,1.0,,,Southwest,im not tho 😭😭💔💔💔💔💔💔💔,@SouthwestAir IM NOT THO 😭😭💔💔💔💔💔💔💔
569300264349364224,positive,1.0,,,Delta,he just went above and beyond to be helpful,@JetBlue he just went above and beyond to be helpful
570067865946234883,negative,1.0,Customer Service Issue,0.69,US Airways,"was transf, held 15-18 min more b4 agent answered and helped. by time i got to person fare i'd seen was gone. had to get supv.","@USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone.  Had to get supv."
569950724983025665,positive,1.0,,,American,yes i have. thanks,@AmericanAir yes I have. Thanks
569817471940587520,negative,0.6372,Late Flight,0.3293,American,flight aal65 declared state of emergency? squawking 7700...,@AmericanAir Flight AAL65 declared state of emergency? Squawking 7700...
569661761449791488,negative,1.0,Cancelled Flight,1.0,American,my flight to was cancelled flightled. mess ensued. please thank the awesome marcos (concierge key @ gru) for sorting it out!,@AmericanAir My flight to @dfwairport was Cancelled Flightled. Mess ensued. Please thank the awesome Marcos (Concierge Key @ GRU) for sorting it out!
569675004482351104,positive,0.6667,,,Southwest,yes please,@SouthwestAir yes please
570057178687475712,negative,1.0,Customer Service Issue,0.6632,United,was no one between the scan and inside the plane. i just asked the people in line around me where the plane was going,@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going
568108822360760320,neutral,1.0,,,Southwest,are you announcing any more winners to the #destinationdragons show in utah this weekend? #lucky,@SouthwestAir Are you announcing any more winners to the #DestinationDragons @Imaginedragons  show @VelourLive in UTAH this weekend? #Lucky
568878265814949889,neutral,1.0,,,United,dm ed u the request num,@united DM ed u the request num
569967897600139264,negative,0.664,Late Flight,0.664,American,"hello, question, how many balloons do you think it will take to life up one of your planes?","@AmericanAir Hello, question, How many balloons do you think it will take to life up one of your planes?"
569720565319102464,negative,1.0,Late Flight,0.3639,United,"a very disappointing experience - plane mech. delay and next one didn't wait. no sincere apology, just told me to complain online","@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online"
569847331064934401,neutral,1.0,,,American,is dfw accepting any arrivals or departures today?,@AmericanAir is DFW accepting any arrivals or departures today?
569555455963471872,negative,1.0,Late Flight,1.0,US Airways,", i am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example","@USAirways , I am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example"
569599379893575680,negative,1.0,Customer Service Issue,0.6599,American,"is this real life, aa? like, 2015 real life? you should be emailing/calling/dming people you've inconvenienced.","@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced."
567779815227260928,positive,0.6957,,,Southwest,"been with my gf for 2.5yrs, she's from sf &amp; i live in tulsa. swa always takes me there to see my love! #southwestluvsweeps","@SouthwestAir been with my GF for 2.5yrs, she's from SF &amp; I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps"
569721804891271168,negative,0.65,Can't Tell,0.65,United,i need help but in spanish,@united i need help but in spanish
569883672679215104,negative,0.716,Flight Booking Problems,0.3609,US Airways,ok the app doesn't seem to be working. just use the mobile site...,@USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1
570069642976239616,neutral,0.6685,,0.0,American,yes....twice...for two different flights and occasions,@AmericanAir yes....twice...for two different flights and occasions
569661852235509762,negative,1.0,Customer Service Issue,0.6404,American,i did 50 times and no one was helpful i'm missing work nd school nd the manager rem from mia told me he didn't want to talk us,@AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us
569869163029762048,positive,1.0,,,US Airways,thank you.,@USAirways Thank you.
569997351412228097,negative,1.0,Cancelled Flight,0.3442,United,"fucked up, then voided my ticket, and kept my money. not even an apology. i will never fly with your airline again. #unitedairlines","@United fucked up, then voided my ticket, and KEPT MY MONEY.  Not even an apology. I will never fly with your airline again. #UnitedAirlines"
570245656972894208,neutral,0.6396,,0.0,Southwest,is there a resource to check delays/cancelled flightlations out of love field? flying out tomorrow am and stressed about weather! ❄️,@SouthwestAir is there a resource to check delays/Cancelled Flightlations out of Love Field? Flying out tomorrow am and stressed about weather! ❄️
569170590831132672,positive,0.6533,,0.0,Southwest,dm sent. thank you.,@SouthwestAir DM sent.  Thank you.
568915699290284032,negative,1.0,Late Flight,1.0,Southwest,"wtf, my flight was delayed and then i go to board and my boarding pass has disappeared from the southwest app!","@SouthwestAir WTF, my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!"
569954393216454656,neutral,1.0,,,Delta,you don't have to do this “: our fleet's on fleek.,You don't have to do this “@JetBlue: Our fleet's on fleek. http://t.co/iZfofgjzUi”
570250252382416896,neutral,1.0,,,Southwest,traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science #anamarketers,@SouthwestAir traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science  #ANAmarketers
569847066555498496,negative,0.6696,Flight Attendant Complaints,0.6696,Delta,"as courtesy to mosaic members or anyone, a request for water should be attended promptly. daniel in flight 1557, should know better","@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better"
570267241046020096,positive,1.0,,,American,nice to read it! thank you very much!,@AmericanAir Nice to read it! Thank you very much!
568604366690627584,neutral,1.0,,,Delta,we are bringing 2 guitars. can we bring them as carry on?,@JetBlue we are bringing 2 guitars. can we bring them as carry on?
568610311487561728,positive,0.6679999999999999,,,United,that would be great - 1k us651621,@united that would be great - 1k us651621
569866461172387841,negative,1.0,Customer Service Issue,0.6919,US Airways,on hold for 8 hours yesterday w/o speaking to an agent on hold again w/ 2 phones ~30 mins let the bashing begin...,@USAirways @AmericanAir on hold for 8 hours yesterday w/o speaking to an agent on hold again w/ 2 phones ~30 mins let the bashing begin...
569625014179377152,negative,1.0,Late Flight,0.6903,US Airways,can you guys please give an update? been sitting on tarmac on flight 601 yet the website still says it's on time?,@USAirways Can you guys please give an update?  Been sitting on Tarmac on flight 601 yet the website still says it's on time?
567725304958160896,negative,1.0,Customer Service Issue,1.0,US Airways,it takes a month?,@USAirways it takes a month?
568878319074029568,neutral,1.0,,,Southwest,i'm 30 mins out wait for me😭😭😭,@SouthwestAir I'm 30 mins out WAIT FOR ME😭😭😭
567754562053091328,neutral,0.6662,,0.0,Southwest,i absolutely will. where can i send it?,@SouthwestAir I absolutely will. Where can I send it?
569920778306584576,negative,1.0,Flight Attendant Complaints,0.3408,American,"thanks but don't understand why they couldn't have used the tug at the next gate over, ground crew took a break? #unacceptable","@AmericanAir Thanks but don't understand why they couldn't have used the tug at the next gate over, ground crew took a break? #unacceptable"
568471227418832896,neutral,1.0,,,United,"no, i have a pricey chase mileage plus cc.","@united no, I have a pricey Chase Mileage Plus CC."
570285610176532480,neutral,0.6492,,0.0,United,that's right- with an overnight miami.,@united that's right- with an overnight Miami.
569684917145223170,negative,0.6596,Flight Booking Problems,0.3404,US Airways,"chairman preferred with 518,758 lifetime miles. what is my us air reward, no #firstclass upgrades on as usual.","@USAirways Chairman Preferred with 518,758 lifetime miles. What is my US Air reward, no #firstclass upgrades on @AmericanAir as usual."
567797955202416641,neutral,0.6767,,0.0,United,like 2 weeks after my flight!?!? creative!,@united  @MrAndyEp like 2 weeks after my flight!?!? Creative!
567786475262345216,negative,1.0,Late Flight,1.0,United,our flight was originally supposed to leave at 1:40pm &amp; now we won't leave until 5. this is the 2nd time this has happened,@united Our flight was originally supposed to leave at 1:40pm &amp; now we won't leave until 5. This is the 2nd time this has happened
570237261494792192,negative,1.0,Late Flight,1.0,United,2nd flight also delayed no pilots! but they boarded is so we can just sit here! #scheduling,@united 2nd flight also delayed no pilots! But they boarded is so we can just sit here! #scheduling
569553488885243904,negative,1.0,Late Flight,0.6388,US Airways,on hold 2 hours 54 minutes. what's going on?,@USAirways on hold 2 hours 54 minutes. What's going on?
570220267462529024,negative,1.0,Bad Flight,0.6895,American,how do you not do maintenance on #md80 while it sits for two days? frozen lines found after its boarded? come on! #faail #mci,@AmericanAir how do you NOT do maintenance on #MD80 while it sits for two days? Frozen lines found after its boarded? Come on! #faail #mci
570276440874323968,negative,0.6508,Flight Booking Problems,0.3601,Southwest,"trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. help?","@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?"
569143215405674497,neutral,0.6609,,0.0,Southwest,can i book a flight on my own and get reimbursed by you?,@SouthwestAir Can I book a flight on my own and get reimbursed by you?
568435244841500673,neutral,1.0,,,United,have all 747-400s been updated with power outlets and seat-back tvs yet? flying ord to tokyo-narita on the 28th,@united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th
567874261085454338,negative,1.0,Late Flight,1.0,US Airways,"how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded","@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http://t.co/L7lWjaZiOA"
569682062787149824,neutral,0.6274,,0.0,American,and gold status too.,@AmericanAir And gold status too.
569748572104560640,positive,0.6667,,,United,i wanna be grand staff,@united I wanna be grand staff
569269761240010752,neutral,1.0,,,Southwest,"is now recruiting for fall 15, spring 16 internships. 2/23/15, 5- 6pm davidson auditorium(1.118) #jsom #utdallas","@SouthwestAir is now recruiting for Fall 15, Spring 16 Internships. 
2/23/15, 5- 6pm @JindalCMC Davidson Auditorium(1.118) #JSOM #UTDallas"
569243676594941953,negative,1.0,Can't Tell,0.353,United,no wonder the cabin is filthy. #badservice,@united No wonder the cabin is filthy. #badservice
569512132494159872,negative,1.0,Cancelled Flight,0.6526,US Airways,been on hold 2 hours for a cancelled flighted flight. i understand the delay. i don't understand you auto-reflight booking problems me on tuesday. help!,@USAirways been on hold 2 hours for a Cancelled Flighted flight. I understand the delay. I don't understand you auto-reFlight Booking Problems me on TUESDAY. HELP!
568185323668291584,negative,1.0,Lost Luggage,0.6783,United,correct date is 2/11/15!,@united correct date is 2/11/15!
569308881438052352,negative,0.6695,Can't Tell,0.3541,Southwest,am i flying on spirit air?,@SouthwestAir Am I flying on Spirit air?
569639529805688832,negative,1.0,Customer Service Issue,1.0,American,you guys are totally losing me. i've been an aa fan for years but telling me reps are busy and hanging up on me is really bad.,@AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad.
569533328396832768,negative,1.0,Bad Flight,0.3466,Delta,it's sunny and gorgeous in ny actually. what's the real reason?,@JetBlue it's sunny and gorgeous in ny actually. What's the real reason?
569873993311916032,negative,1.0,Lost Luggage,0.6927,American,work would be much better with my lesson plans and music for my classes today.,@AmericanAir work would be much better with my lesson plans and music for my classes today.
569877540698894336,negative,0.6528,Customer Service Issue,0.3611,American,the one at 11:30am? my app still shows it as on time!,@AmericanAir the one at 11:30am? My app still shows it as on time!
570284308210032640,negative,1.0,Bad Flight,0.379,American,"its not that i wasn't offered ""perks"" by . i asked and was told, ""no."" #thenewamerican","@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways.  I ASKED and was told, ""NO."" #thenewamerican"
569104886119297024,neutral,0.6269,,,Southwest,flt 3260 out of mht. have fun with my kids and grandkids 10 of them!! jack says hi!,@SouthwestAir flt 3260 out of mht. Have fun with my kids and grandkids 10 of them!!  Jack says hi! http://t.co/BHOOiyT6ZQ
569381601374638081,negative,1.0,Customer Service Issue,0.6916,US Airways,i've been on hold since 11:30pm need to reschedule my cancelled flightled flight for a morning departure tomorrow. please help!!!!!!,@USAirways i've been on hold since 11:30pm  need to reschedule my Cancelled Flightled flight for a morning departure tomorrow.  please help!!!!!!
570252986372329472,negative,1.0,Bad Flight,1.0,United,#worst2unitedflightsever ua 236 las to iad 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!,@united #worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!
569330646901895169,negative,0.6702,longlines,0.3723,United,boarding a #plane would be much faster if you boarded back to front instead of front to back #makessense #efficiency #travel #flying,@united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying
568626423273017344,negative,1.0,Late Flight,0.6942,Delta,i left my apt 10hrs ago to go from boston to sjc and i'm still nyc. please bring back the nonstop flight. #jetblueblues,@JetBlue I left my apt 10hrs ago to go from Boston to SJC and I'm still NYC. Please bring back the nonstop flight. #jetblueBlues
569587691626622976,negative,0.6684,Late Flight,0.6684,American,right on cue with the delays👌,@AmericanAir right on cue with the delays👌
568140221994250240,negative,0.7179,Lost Luggage,0.7179,US Airways,i ask for reimbursement maybe miles added to my account for my inconvenience and for the money that i had to spend,@USAirways I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend
569626841046224896,negative,1.0,Customer Service Issue,0.66,US Airways,i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?!,@USAirways i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?!
570181077861474304,neutral,1.0,,,American,record number is bpdfpp.,@AmericanAir record number is BPDFPP.
569855814716039168,negative,1.0,Late Flight,0.66,American,"not good enough. no info communicated at any point - just silence. for hours as we sat. oh, and then seat was broken. #worst","@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst"
570085589011148801,positive,1.0,,,United,but thanks for asking,@united But thanks for asking
569976131748823040,negative,1.0,Late Flight,0.6625,United,how can your app show arriving aircraft is early but departing flight is delayed due to late flight arriving aircraft?,@united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly
568805751386288128,negative,1.0,Customer Service Issue,0.3441,United,that's wonderful. unfortunately doesn't help on this 4 hr flight between to major u.s. cities. #disappointed,@united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed
568107407647207424,negative,0.6747,Damaged Luggage,0.6747,Delta,but you guys should know that musicians are very sensitive about the safety of their instruments when flying. for good reason.,@JetBlue but you guys should know that musicians are very sensitive about the safety of their instruments when flying. For good reason.
570288841447366658,neutral,1.0,,,Southwest,"oh, is it only in atlanta?","@SouthwestAir oh, is it only in Atlanta?"
569866091998126080,negative,1.0,Flight Attendant Complaints,0.6533,American,tisk tisk. rude flight attendants yet again. i can't hang my suit up because i didn't buy first class? when will i learn,@AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn
569987511830904832,positive,1.0,,,US Airways,it has been found thank you,@USAirways IT HAS BEEN FOUND THANK YOU
570291219919736832,neutral,1.0,,,Southwest,just dmed you my confirmation number.,@SouthwestAir Just DMed you my confirmation number.
569608328998887424,negative,0.679,Flight Booking Problems,0.3684,Virgin America,question: is it not possible to book a seat for an infant under 2? it's not giving me the option but we want a seat for him.,@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.
568981498046623744,neutral,1.0,,,Southwest,do you still offer discounts on seats for children under 2? we would rather put him in a seat than in a lap!,@SouthwestAir Do you still offer discounts on seats for children under 2? We would rather put him in a seat than in a lap!
569925362471211008,negative,0.6494,Can't Tell,0.6494,American,"follows the talent pm of #bdsm porn site new ""economy dungeon"" class coming?","@AmericanAir follows the Talent PM of #BDSM porn site http://t.co/UQGW6qsFFU. New ""Economy Dungeon"" class coming? http://t.co/pl9Sop5IHu"
569715065202577408,positive,0.7014,,,American,wow that's helpful.,@AmericanAir wow that's helpful.
569916152283041792,negative,0.6669,Can't Tell,0.3546,United,"e-ticket # 0162389030167, refund request # 16866853, case id # 8465981","@united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981"
570078673090408448,negative,0.6827,Flight Booking Problems,0.6827,American,it says on you web site that u fly directly from ord to dub. when i try to book it says you do not. have you stopped ?,@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?
570213389005414400,negative,0.6746,Cancelled Flight,0.6746,Southwest,can you tell me why you cancelled flightled the flight vs delay,@SouthwestAir can you tell me why you Cancelled Flightled the flight vs delay
568159614069444608,negative,1.0,Customer Service Issue,1.0,Southwest,"a-list preferred line phone wait was 15 minutes. i hung up, not feeling a-list-ey!","@SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!"
569613272049012736,negative,1.0,Can't Tell,0.6705,United,"- in case you're reading this, ua230, right now, 7d. so many oversized carryons taking up too much room. enforce your rules.","@United - In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules."
569654439646269440,neutral,1.0,,,United,i did. they told us the wrong carousel number.,@united I did. they told us the wrong carousel number.
568503887113498625,neutral,0.6473,,0.0,United,it's cool. i didn't need to go to work today. or get home to make sure my house is ok in the -30 wind chill.,@united it's cool. I didn't need to go to work today. Or get home to make sure my house is ok in the -30 wind chill.
569650294746820609,negative,1.0,Late Flight,1.0,Southwest,i gave you one more try. figured you could get a 1 hr flight right. nope. delayed an hr. seems to be every time.,@SouthwestAir I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time.
567807967706488832,positive,1.0,,,Virgin America,thanks so much for sharing. just added it to my site,@VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h
568044626654806016,negative,0.6743,Late Flight,0.3668,US Airways,what is policy on changing flight to different dates once your flight has been delayed?,@USAirways what is policy on changing flight to different dates once your flight has been delayed?
568550726311346177,negative,0.6596,Flight Booking Problems,0.6596,Southwest,did yall get rid of the austin to cabo flights all together? there's zero non-stop in aug and sept,@SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept
569937260994564098,neutral,1.0,,,Delta,looking to for low rates bos to vegas in late flight june for 3 kids and myself for a sporting event. any deals or breaks,@JetBlue looking to for low rates bos to Vegas in Late Flight June for 3 kids and myself for a sporting event. Any deals or breaks
570260735294607360,negative,1.0,Bad Flight,0.3667,American,why are gold forced to pay for an upgrade? open seats in 1st and not offered to gold/sapphire,@AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold/Sapphire
568492370821562368,negative,1.0,Flight Attendant Complaints,0.635,US Airways,some of my 4 kids are anxious. husband and i can't sit with all 4 with current setup. no warning that our 6 seats changed.,@USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed.
569733572606763008,positive,0.6424,,0.0,American,thanks for following up. i think it's fair to refund the ticket price and the two one way rental cars i had to buy.,@AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy.
569602057285574656,negative,1.0,Flight Booking Problems,0.6626,American,please fix your mobile and desktop site to allow canadians to select a passenger when checking in. thanks.,@AmericanAir please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks.
567766633637502976,negative,1.0,Customer Service Issue,1.0,US Airways,thks 4 tip. seems like a workaround rather than a customer-friendly solution. they should have an easily accessible email.,@USAirways Thks 4 tip. Seems like a workaround rather than a customer-friendly solution. They should have an easily accessible email.
567884646270267392,negative,1.0,Lost Luggage,1.0,United,"yes, though they have not located the bag yet. it was a lovely flight outside of that.","@united Yes, though they have not located the bag yet. It was a lovely flight outside of that."
569527176350969856,negative,1.0,Cancelled Flight,0.6504,Southwest,"thanks for the terrible service! stranded in mdw for 2 days, &amp; now can't find confirmation for rebooked flight from mke.","@SouthwestAir Thanks for the terrible service! Stranded in MDW for 2 days, &amp; now can't find confirmation for rebooked flight from MKE."
569626585365671938,negative,1.0,Cancelled Flight,0.6729999999999999,United,"my flight was already cancelled flightled this morning because of a ""snow storm in denver"". and now i'm in dc waiting for a pilot to get on+","@united my flight was already Cancelled Flightled this morning because of a ""snow storm in Denver"". And now I'm in DC waiting for a pilot to get on+"
568549060103135232,positive,1.0,,,United,great! appreciate it😊,@united @annricord Great! Appreciate it😊
567808893464899584,negative,0.6458,Bad Flight,0.6458,US Airways,if ur going 2 charge $20 for wi-fi make sure it works. #brutal #dialup b a 100 by the time things load. #theend #goodday,@USAirways if ur going 2 charge $20 for wi-fi make sure it works. #Brutal #DialUp b a 100 by the time things load. #TheEnd #GoodDay
569373336922230784,negative,1.0,Late Flight,0.6845,US Airways,delayed depart bc ur flight attendant wasn't there. then after landing took 3 hrs to get a gate. now it's another he and no bags,@USAirways delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags
569376145000390656,negative,1.0,Customer Service Issue,1.0,United,we have tried to change our flight three times on the phone and got disconnected each time.,@united we have tried to change our flight THREE times on the phone and got disconnected each time.
568848699960332288,negative,1.0,Cancelled Flight,1.0,United,what i don't understand isn't flight that i paid premium for getting cancelled flighted and the best you can do is next available flight...,@united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight...
569952929756672001,neutral,0.6834,,0.0,American,please dm me,@AmericanAir please dm me
570030173300658176,negative,1.0,Cancelled Flight,0.3571,US Airways,changed our flight 6 times in 1 trip. bumped to now &amp; having great experience. never. flying. us air again. never.,@USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now &amp; having great experience. Never. Flying. US Air again. Never.
568013199599120384,negative,1.0,Flight Attendant Complaints,0.6421,US Airways,please don't go to the check in process uses at #mco. it's an absolute disaster.,@USAirways  please don't go to the check in process @AmericanAir uses at #MCO. It's an absolute disaster.
569932363641298944,negative,1.0,Customer Service Issue,0.7276,American,why have i been on hold for almost 3 hours? this is ridiculous,@AmericanAir why have I been on hold for almost 3 hours? This is ridiculous
568490268271484929,negative,1.0,Cancelled Flight,0.7090000000000001,Southwest,never got any notification that flight 955 was cancelled flighted today. correct phone # and email on file. not a happy customer.,@SouthwestAir never got any notification that flight 955 was Cancelled Flighted today. Correct phone # and email on file. Not a happy customer.
569310253315174400,neutral,0.6259,,0.0,United,"i have requested upgrade for ewr bom flight, end of may. miles + copay. when will i know if i am upgraded?","@united I have requested upgrade for EWR BOM flight, end of May. Miles + copay. When will i know if I am upgraded?"
569748099616215040,negative,1.0,Cancelled Flight,0.6667,United,your ground crew was inept and left a truck sitting on the tarmac. didn't have a gate agent once we got a gate.,@united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.
570096448571731968,negative,1.0,Customer Service Issue,1.0,United,"thanks; might want to fix this line: ""our customer care team is currently responding to most inquiries within 7-10 business days.""","@united Thanks; might want to fix this line: ""Our Customer Care team is currently responding to most inquiries within 7-10 business days."""
569394015055040512,positive,1.0,,,US Airways,thanks!,@USAirways thanks! http://t.co/pD7R1lL6Re
570179236633432065,negative,1.0,Bad Flight,0.6837,American,is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? flights from...,@AmericanAir is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from...
569966826639110147,negative,0.6817,Cancelled Flight,0.6817,American,hi there flight from dallas just cancelled flightled going to la. can u pls help rebook me?,@AmericanAir hi there flight from Dallas just Cancelled Flightled going to LA. Can u pls help rebook me?
569270012894060545,negative,1.0,Cancelled Flight,1.0,United,its 2015. how can my flight from a major city already be cancelled flightled 24 hours before departure due to weather?? backup planes??,@united its 2015. How can my flight from a major city already be Cancelled Flightled 24 hours before departure due to weather??  Backup planes??
569924355011932162,negative,1.0,Cancelled Flight,1.0,United,"oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only yyj flight that's cancelled flightled daily.","@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily."
570164810144481280,neutral,0.6762,,,United,okay thank you,@united Okay thank you
569337830184345601,negative,1.0,Late Flight,0.3441,United,not completely. our flight was changed in july but we never received notification.,@united not completely.  Our flight was changed in July but we never received notification.
569917431059099648,negative,1.0,Customer Service Issue,1.0,US Airways,is there a # or a time bracket i can call to fix this problem?i've been attempting to fix this contact information issue for days,@USAirways is there a # or a time bracket I can call to fix this problem?I've been attempting to fix this contact information issue for days
569320594400874497,negative,1.0,Customer Service Issue,0.3465,United,what a nightmare!! both sides of my flights are a disaster! at houston getting attitude cuz i was sent to ticket counter,@united what a nightmare!!  Both sides of my flights are a disaster!  At Houston getting attitude cuz I was sent to ticket counter
568475497275002880,negative,1.0,Late Flight,1.0,United,you do realize my wife is waiting on a delayed flight at this very moment. i'm not sure i understand your tweet.,@united you do realize my wife is waiting on a delayed flight at this very moment.  I'm not sure I understand your tweet.
568631249989988354,negative,1.0,Lost Luggage,1.0,Delta,"yes of course, before i left the airport. i kept looking but claim is still open.","@JetBlue yes of course, before I left the airport. I kept looking but claim is still open."
569934594268471296,neutral,1.0,,,Delta,“: our fleet's on fleek. what ihop started 😑,“@JetBlue: Our fleet's on fleek. http://t.co/MB0hVfqB1t”-see what ihop started 😑
569725892324253696,positive,0.6703,,0.0,United,worked like a charm. bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky,@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky
568189430202130432,negative,0.6632,Can't Tell,0.6632,United,i'm flying on the way back. i rarely fly them but let's see if they are any better....,@united I'm flying @AmericanAir on the way back. I rarely fly them but let's see if they are any better....
567811776566542336,positive,0.6559,,,Delta,you take to me places simply can't...like non-stop to st. lucia.,@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.
570212050548461568,negative,0.6418,Can't Tell,0.34,American,she seems a little preoccupied - that's why i'm bringing it to your attention. i am just flagging an issue as an observer.,@AmericanAir She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer.
569236645180018689,negative,1.0,Customer Service Issue,1.0,Delta,you guys need live chat.,@JetBlue you guys need live chat.
568101162672500736,negative,0.6591,Can't Tell,0.3523,Delta,last week i bought a plane ticket round trip to fl &amp; just 4 fun i look at the price of them today and they went down! #nothappy,@JetBlue last week I bought a plane ticket round trip to FL &amp; just 4 fun I look at the price of them today and they went down! #nothappy
569241834670698496,negative,1.0,Late Flight,0.7022,US Airways,"still effin waiting... not weather delays, not engine trouble, but lack of crew? are you shitting me?","@USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew?  Are you shitting me?"
569527641025306624,positive,0.6366,,0.0,Delta,thanks for the personalized customer service! #cannedtweet #autoresponse,@JetBlue Thanks for the personalized customer service! #cannedtweet #autoresponse
570040644451708930,positive,1.0,,,United,thanks to karen salisbury at iah for amazing customer service! found my daughter's bag lost on ua1516. made her day!,@united Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!
568781747128803328,positive,1.0,,,Southwest,"i live in the southwest, imagine dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +","@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +"
570216406119157761,positive,1.0,,,American,"mission accomplished today, thank you!","@AmericanAir mission accomplished today, Thank you!"
569524116769914882,positive,0.6832,,0.0,Delta,"yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!","@JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!"
569705524138090496,neutral,0.6735,,0.0,American,group cancelled flights close to a thousand #flights monday,@AmericanAir Group Cancelled Flights close to a thousand #flights Monday http://t.co/v1RADYKEP2
569881463233097728,negative,1.0,Can't Tell,0.7094,American,"dm me your email address, i will tell you my ordeal, then you tell me what you think is fair","@AmericanAir dm me your email address,  I will tell you my ordeal, then you tell me what you think is fair"
569572942381649920,negative,1.0,Customer Service Issue,0.6983,Virgin America,having problems flight booking problems on the web site. keeps giving me an error and to contact by phone. phone is 30 minute wait.,@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone.  phone is 30 minute wait.
569150371706200064,neutral,1.0,,,Southwest,show jacksonville some 💝too! we want #3ticketsforjax!,@SouthwestAir Show Jacksonville some 💝too!  We want #3ticketsforJax!
568326927695491072,negative,0.6701,Late Flight,0.6701,Southwest,"flt 463 san jose, ca -&gt; denver, co. delayed 2 hrs but easily best flight + touchdown in all my years flying. keep it up!","@SouthwestAir Flt 463 San Jose, CA -&gt; Denver, CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!"
568203438099529728,negative,0.6641,Can't Tell,0.6641,Delta,flight is 100% full.,@JetBlue Flight is 100% full.
569688669100994561,negative,1.0,Can't Tell,0.6668,American,so we've now been driving across dfw for over 90mins. that's half fucking way to texarkana! #shouldhavedriven,@AmericanAir so we've now been driving across DFW for over 90mins. That's half fucking way to Texarkana! #shouldhavedriven
567818509650124800,negative,1.0,Customer Service Issue,0.6727,US Airways,they're all reservations numbers and none are in hungary. and my phone not working here. you make it too difficult.,@USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult.
569538840735703040,negative,0.6383,Late Flight,0.6383,Delta,thanks for the third gate change,@JetBlue Thanks for the THIRD gate change http://t.co/UfBdr5AxeO
569966060926947329,neutral,1.0,,,American,what's the best number to use?,@AmericanAir what's the best number to use?
568549003626811392,positive,0.6484,,0.0,US Airways,flight 437 phx&gt;ord. lead fa bill is the most professional fa i have seen in 9 years of flying usair. i have no ab cards. :-(,@USAirways flight 437 PHX&gt;ORD.  Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(
568170794670551040,negative,1.0,Customer Service Issue,0.6276,US Airways,your app sucks balls compared to,@USAirways your app sucks balls compared to @AmericanAir
568864815654899712,neutral,1.0,,,Virgin America,need to start flying to . 😊😀😃😄,@VirginAmerica Need to start flying to @KCIAirport .  😊😀😃😄
568760999194591232,neutral,1.0,,,US Airways,1826 trying to make a connection to punta cana leave phl at 9:50,@USAirways 1826 trying to make a connection to Punta Cana leave PHL at 9:50
569864608145502209,neutral,1.0,,,United,i already did.,@united I already did.
567714192980201472,negative,1.0,longlines,0.3469,United,last night we waited forever at the gate because someone from corporate dispatch forgot to call the crew #unfriendlyskies,@united last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies
569609923807440896,neutral,0.6495,,,United,make sure you take care of team &amp; team. we are 16-0!!!!,@united make sure you take care of @LSUsoftball team &amp; @LSUQuinlanDuhon team. We are 16-0!!!!
568174847450329088,negative,1.0,Late Flight,0.35600000000000004,US Airways,it is just bad practice and i am disappointed that your airline was not prepared...honestly the last time i fly with you guys,@USAirways it is just bad practice and I am disappointed that your airline was not prepared...honestly the last time I fly with you guys
569977517945126912,neutral,0.6909,,,Delta,'s ceo battles to appease passengers and wall street - waterbury republican american,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/fW3cy8HGdJ
569697188508348416,neutral,0.6784,,0.0,American,"yea no worries. i'm just going home to denver. not your fault, weather sucks bad.","@AmericanAir yea no worries. I'm just going home to Denver. Not your fault, weather sucks bad."
569191270654070784,negative,1.0,Customer Service Issue,0.6745,US Airways,i've been on hold for an hour trying to change my flight!!! come on,@USAirways i've been on hold for an hour trying to change my flight!!! COME ON
569881548515708928,neutral,0.6593,,0.0,Virgin America,i was scheduled for sfo 2 dal flight 714 today. changed to 24th due weather. looks like flight still on?,@VirginAmerica I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?
568178946585579520,negative,1.0,Can't Tell,0.6739,United,you have yourselves to blame for giving me the time to get drunk and tell you how i feel about your overpriced sub par airline,@united you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline
569239939776274433,neutral,0.6316,,0.0,United,since ua 1226 ord-ewr is delayed pushing it into meal time does that mean it will be catered with meals in first?,@united since UA 1226 ORD-EWR is delayed pushing it into meal time does that mean it will be catered with meals in First?
568564623156211712,negative,1.0,Customer Service Issue,0.6752,US Airways,"appreciate the calls when flight's delayed, but the recorded msg is tedious &amp; just goes on &amp; on. i vote for texts if practical :)","@USAirways Appreciate the calls when flight's delayed, but the recorded msg is tedious &amp; just goes on &amp; on. I vote for texts if practical :)"
568558484653883392,negative,0.6477,Can't Tell,0.3295,Delta,been a member since 2007. looking to travel next week 2/24-2/27. couldn't book right away due to all the snow; i'm in bos.,@JetBlue Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow; I'm in BOS.
569365709500710912,negative,1.0,Customer Service Issue,1.0,Southwest,we are having a real issue trying to get thru to you. on hold for 2 hours &amp; got disconnected! please help!,@SouthwestAir we are having a real issue trying to get thru to you.  On hold for 2 hours &amp; got disconnected!  Please help!
569969714245431296,negative,1.0,Flight Attendant Complaints,0.6736,US Airways,we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright,@USAirways we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright
568970614238617600,negative,1.0,Customer Service Issue,0.6492,United,i was on hold for over 20 minutes and was talking to one of your employees. i asked him for name or id # and he hung up in my face!,@united I was on hold for over 20 minutes and was talking to one of your employees. I asked him for name or id # and he hung up in my face!
568470715009277952,positive,0.6777,,,Southwest,now flying non stop cmh-oak has me daydreaming about a trip to the bay...especially in this weather. #ohioprobz,@SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz
569634748177514496,negative,1.0,Lost Luggage,1.0,United,"no, we still have not heard anything from anyone at or the","@united no, we still have not heard anything from anyone at @united or the @ErieAirport"
569200983173156864,negative,1.0,Lost Luggage,0.6383,Delta,"yes, we have de baggage claim, i'm so sad for the baggage and how they treat us 😞 please we need that baggage","@JetBlue yes, We have de baggage claim, I'm so sad for the baggage and how They treat Us 😞 please we need That baggage"
568574188086296576,negative,1.0,Bad Flight,0.6761,United,"worst airline ever! staff is nasty, wifi down bags are delayed due to weather?? and now the belt is broken. selling ual stock in am","@united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM"
568440587411726336,negative,1.0,Late Flight,0.3417,Southwest,every flight flown by me personally(about two round trips per month) is full. still hard to believe. fly 8 hours thru atl?no,@SouthwestAir Every flight flown by me personally(about two round trips per month) is FULL. Still hard to believe. Fly 8 hours thru ATL?NO
569478023839416320,negative,1.0,Customer Service Issue,0.6657,US Airways,now on hold for 2 hrs 20 min. this is ridiculous,@USAirways now on hold for 2 hrs 20 min. This is ridiculous
569380923847909376,negative,1.0,Customer Service Issue,1.0,United,no apology? cool.,@united no apology? Cool.
569899413558169600,neutral,1.0,,,Delta,gerne :),@JetBlue Gerne :)
569747702981853185,negative,1.0,Cancelled Flight,0.6838,United,"after 2 days - 1 flight cancelled flightled, another delay for 8 hours- united gave me a $7 food voucher. that's how much they value my time??","@united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??"
569358476402499584,negative,1.0,Can't Tell,0.3516,Southwest,#fail southwest changes my flight to a different time and city and blames it on me. they won't correct it. #furious,@SouthwestAir #fail  southwest changes my flight to a different time and city and blames it on me. They won't correct it. #furious
568517447847780353,neutral,0.6925,,,Virgin America,to jump into the #dallas #austin market,@VirginAmerica to jump into the #Dallas #Austin market http://t.co/SzR0pioA21
569329401122426880,negative,1.0,Bad Flight,1.0,United,i'd really like to get off of this plane now.,@united I'd really like to get off of this plane now.
570236690637459456,positive,1.0,,,American,simply amazing. smiles for miles.thank u for my upgrade tomorrow for ord.we are spending a lot of time together next few weeks!,@AmericanAir simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks!
569078309033803776,negative,0.6629999999999999,Flight Booking Problems,0.3587,Southwest,"app error - says click here, can't click not hyperlinked","@SouthwestAir app error - says click here, can't click not hyperlinked http://t.co/IH5w9nfKz2"
568582726875516929,negative,1.0,Customer Service Issue,1.0,Southwest,where is the great customer service i have come to know/expect; you luv dropped by eb check in and no help in sight!,@SouthwestAir where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight!
568156672365092864,negative,0.6559,Flight Booking Problems,0.3333,Delta,i'm trying to add my 2012 flights to my badges account but i don't see an option. help plz?,@JetBlue I'm trying to add my 2012 flights to my Badges account but i don't see an option. Help plz?
568116768868159488,negative,0.6816,Flight Booking Problems,0.35200000000000004,US Airways,would you consider honoring the original fare price if i were to try flight booking problems the ticket again?,@USAirways would you consider honoring the original fare price if I were to try Flight Booking Problems the ticket again?
569689826221363201,negative,1.0,Customer Service Issue,1.0,American,you guys should really improve the service experience with your on site personnel. this has been one of the worst experiences.,@AmericanAir you guys should really improve the service experience with your on site personnel. This has been one of the worst experiences.
568990617394647040,negative,1.0,Late Flight,0.6803,US Airways,how dirty does the damn plane have to be to take an hour to get the plane cleaned??? refund me my miles😡. #wasteoftime #theworst,@USAirways How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles😡. #wasteoftime #theworst
569628499549548545,neutral,0.6733,,,United,used to (still do?) let you listen to flight radio...i often did...interesting to me #tcmparty #ce3k #31daysofoscar,@united used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar
569258404742500353,negative,1.0,Late Flight,0.6667,Delta,- trying to fly from bos to jfk. flight delayed. traveling with kids. book a hotel or are we getting out tonight?,@JetBlue - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight?
570066805810601985,negative,1.0,Lost Luggage,1.0,United,yes. did file a claim as soon as the carousel stopped without my bag on it. got an email that its found but not sched for delivery,@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery
570056874583654402,negative,1.0,Customer Service Issue,1.0,Southwest,"disappointed in the 'service' i've received. checked in online, checked my my flight status online, checked in at the airport","@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT"
569618884577218560,negative,1.0,Late Flight,1.0,American,two delayed flights today that weren't weather relate flightd. keep up the good work!,@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work!
569262702301876224,negative,1.0,Customer Service Issue,1.0,US Airways,flight sf to nyc only made it to philly. ur customer service is telling me no refund for the last leg? #offensive,@USAirways @AmericanAir Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? #offensive
569948645853786113,negative,1.0,Customer Service Issue,0.6422,American,not helpful,@AmericanAir not helpful
569153793058672641,negative,1.0,Customer Service Issue,0.6563,Southwest,crazy hold times today. over an hour now. help?,@SouthwestAir crazy hold times today. Over an hour now. Help?
569119503516246016,negative,1.0,Customer Service Issue,0.6523,United,i booked lh via ua. however at gate they rebooked me to a late flightr lh flight. now that flight didnt earn pqd for me. how do i get it,@united i booked lh via ua.  However at gate they rebooked me to a Late Flightr lh flight.  Now that flight didnt earn pqd for me.  How do i get it
569852657327738880,negative,1.0,Customer Service Issue,0.6753,American,"stuck in miami, and one of the worst customer experiences i have ever had. will be sure to let everyone know about my time w/aa","@AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA"
569602861467885568,negative,1.0,Cancelled Flight,1.0,United,flight ua3774 after two delays. just cancelled flightled and no more flights to norfolk that aren't booked. renting a car.,@united flight UA3774 after two delays. just Cancelled Flightled and no more flights to Norfolk that aren't booked. Renting a car.
568446906524950528,negative,1.0,Late Flight,0.6768,United,3/10 disappointed in the service. will be missing my connection after over an hour delay + cramped seats. at least their app is good,@united 3/10 disappointed in the service. Will be missing my connection after over an hour delay + cramped seats. At least their app is good
569961785509478400,neutral,1.0,,,Delta,"lol, k. “: our fleet's on fleek.","Lol, k. “@JetBlue: Our fleet's on fleek. http://t.co/IUX94Rgc83”"
567804951288901634,negative,0.6714,Late Flight,0.6714,United,"here i was thinking how i could say so many nice things after getting upgraded, but then you delayed my flight... it's ok!","@united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!"
568872880865325056,positive,1.0,,,Southwest,oh i see what you did there! thanks for supporting #padresst.,@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST.
569544732780556288,negative,1.0,Flight Attendant Complaints,0.6637,United,not for me. i am on another ua flight 2 gates down that was held 15 mins for cnx pax.,@united not for me.  I am on another Ua flight 2 gates down that was held 15 mins for cnx pax.
568808746689933312,neutral,1.0,,,Delta,trivia contest to win flight. 1 question. rt and follow &amp; i'll send you answer to enter. via,@JetBlue trivia contest to win flight. 1 question. RT and Follow &amp; I'll send you answer to enter. http://t.co/AucSYKFUHD via @WSJPlus
568966873880137728,neutral,0.6871,,0.0,United,i am going to a service desk now to see what the options are.,@united I am going to a service desk now to see what the options are.
569655262765719553,negative,1.0,Flight Booking Problems,1.0,Delta,what happens when i have a confirmed flight but no seat available during online checkin except for even more space upgrades?,@JetBlue what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades?
569639288649883648,neutral,1.0,,,United,faa invest near miss on o'hare runway last wk:,"@united @jeffsmisek @RobertFor39 @Fioretti2ndWard @garcia4chicago  
FAA invest near miss on O'Hare runway last wk:http://t.co/jVJ73ZZa4A"
568473361388572672,negative,1.0,Flight Attendant Complaints,1.0,Delta,i am sharing it to the public. i fly 20 times a year and sitting now on the tarmac in fll. your staff is the worst i ever met.,@JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met.
569677636613439488,negative,1.0,Late Flight,1.0,United,why did you load us in this flying sardine can if you knew the pilots were 2 hours late flight?? #incompetent beyond belief,@united Why did you load us in this flying sardine can if you knew the pilots were 2 hours Late Flight?? #incompetent beyond belief
569685746723848193,neutral,1.0,,,Southwest,i'm flying out of cun tomorrow to den - can i change my flight due to the travel advisory??,@SouthwestAir I'm flying out of CUN tomorrow To DEN - can I change my flight due to the travel advisory??
569113910776881152,positive,1.0,,,Delta,thanks for the complimentary upgrade to first. you are the best!,@JetBlue Thanks for the complimentary upgrade to first.  You are the best!
568875453773168640,negative,0.6421,Late Flight,0.3263,US Airways,look has made the right call on cho. please evaluate.,@USAirways look @Delta has made the right call on CHO. Please evaluate. http://t.co/3KhGjoFgpX
569629631814508544,negative,1.0,Flight Booking Problems,0.6667,US Airways,hello! i never received a confirmation code for my flights (though they are confirmed--so says the automated reply). any ideas?,@USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?
570061375592136706,negative,1.0,Lost Luggage,0.6666,Delta,- i did that as soon as i realized. will they try to figure out who is stealing from people's bags? security cameras? anything?,@JetBlue - I did that as soon as I realized. Will they try to figure out who is stealing from people's bags? Security cameras? Anything?
570300355843661824,positive,0.6712,,,American,i might look into that. my wife travels much more than i do. could we both use the membership?,@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?
569890213570457600,positive,0.6942,,0.0,American,finally called! can't get met seattle so refund will be processed. thanks,@AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks
568839199773732864,positive,0.6832,,,Southwest,sea to den. south sound volleyball team on its way!,@SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M
569715802703859712,negative,1.0,Flight Attendant Complaints,0.6287,American,cost me 1 day of #vacation ($350) and all i got was a rude woman tell me to go to another country and figure out how to get...,@AmericanAir cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get...
568797120410619904,negative,0.9278,Late Flight,0.5386,Delta,sorry to report we are stuck on tarmac.. being held so #notwheelsup,@JetBlue sorry to report we are stuck on Tarmac.. Being held so #notwheelsup
568639956622512128,negative,1.0,Bad Flight,0.6632,Southwest,turned my non-stop flight between laguardia/dal into a 1 stop in stl. wth? i'm thinking some sorta comp is in order? really?,@SouthwestAir turned my non-stop flight between Laguardia/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY?
568248950450311169,negative,1.0,Bad Flight,0.7124,United,how come the crew traveling on the flight gets a better seat and i get stuck checking my bag and the crews bag got on the flight.,@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.
567887623953457152,negative,1.0,Flight Attendant Complaints,0.3456,US Airways,only the jfk baggage office is open to help re-book all of us on cancelled flightled flight 3121 to dca. shameful.,@USAirways Only the JFK baggage office is open to help re-book all of us on Cancelled Flightled flight 3121 to DCA. Shameful.
569633285288157184,negative,1.0,Customer Service Issue,0.6495,US Airways,but the automated message says the line is too busy to join the queue! #stuckintheloop,@USAirways but the automated message says the line is too busy to join the queue! #stuckintheloop
569967045544005632,negative,1.0,Customer Service Issue,1.0,American,"i'm trying my hardest to not get frustrated, but i am getting no response on email or by phone. aa owes me $500. how do i claim","@AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim"
569936893166489600,negative,1.0,Can't Tell,0.7044,American,now you're sending a gate agent to talk to us? joke of an airline. thanks for ruining my vacation. #neverflyaaagain,@AmericanAir now you're sending a gate agent to talk to us? Joke of an airline. Thanks for ruining my vacation. #neverflyAAagain
569759291839803392,negative,0.65,Flight Booking Problems,0.3609,US Airways,cannot add my frequent flyer number on your website. can you help?,@USAirways cannot add my frequent flyer number on your website.  Can you help?
568116088631791616,positive,1.0,,,Delta,"also. emergency exit seats. 6'2"" and that's a huge win.","@JetBlue also. Emergency exit seats. 6'2"" and that's a huge win."
569518979103924224,neutral,0.64,,0.0,United,why de-ice before taxing? maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks,@united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir
567909106553483264,negative,1.0,Can't Tell,0.6608,US Airways,of course never again tho . thanks for tweetin ur concern but not doin anythin to fix what happened. i'll choose wiser next time,@USAirways of course never again tho . Thanks for tweetin ur concern but not Doin anythin to fix what happened. I'll choose wiser next time
569635939422593024,negative,1.0,Customer Service Issue,1.0,American,even with calls you haven't been able to help us anyway. #nevergettinghome,@AmericanAir even with calls you haven't been able to help us anyway. #nevergettinghome
569605942318231553,negative,1.0,Cancelled Flight,1.0,United,50 minute wait times to help with a cancelled flightled flight?? help a guy out?,@United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?
570250940290342914,negative,0.6866,Lost Luggage,0.35200000000000004,American,hi we have lost and found solution we want to offer for free to assist with contacting people when items are found,@AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found
569543012914565126,negative,1.0,Late Flight,0.7087,Delta,the only update we get is that they have no idea when we will get an update. way to go. #hopeless,@JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless
569695412740714496,negative,1.0,Late Flight,1.0,US Airways,"delayed 2.5 hours trying to get to ; give us an update, please???","@USAirways delayed 2.5 hours @longbeachairport trying to get to @PHXSkyHarbor; give us an update, please???"
569680920162258945,neutral,1.0,,,American,i'm on #1058 tmrw from cun dfw. final dest'n is ord. seeing freezing rain in dfw all morning. should i change my connection?,@AmericanAir I'm on #1058 tmrw from CUN DFW. Final dest'n is ORD. Seeing freezing rain in DFW all morning. Should I change my connection?
568198666613338112,negative,1.0,Late Flight,1.0,Delta,: ur wed bwi-boston flights (8pm) really need to be better scheduled! they are almost always delayed!,@JetBlue : ur Wed BWI-BOSTON flights (8pm) really need to be better scheduled! They are almost always delayed!
570047946932101120,negative,1.0,Lost Luggage,0.6644,American,right so i missed my connection / had a three hour kay over / then you lost my bag.,@AmericanAir right so I missed my connection / had a three hour Kay over / then you lost my bag.
567767810655670272,negative,1.0,Flight Attendant Complaints,1.0,United,each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!,@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!
569758482989084674,negative,1.0,Customer Service Issue,0.6904,US Airways,you guys should be nice and just give your routes to jet blue and southwest. at least they treat their customers properly.,@USAirways you guys should be nice and just give your routes to jet blue and southwest.  At least they treat their customers properly.
569325061892481024,negative,1.0,Flight Attendant Complaints,0.6745,United,please fire the captain of flight 6232 today. he single handedly ruined every passengers day by being a piece of shit. #unitedsucks,@united please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. #unitedsucks
568279994876571649,positive,1.0,,,Virgin America,your planes are really pretty. just thought u should know that. :),@VirginAmerica Your planes are really pretty. Just thought u should know that. :)
567967189237518337,negative,0.6869,Can't Tell,0.3541,United,"next thing you know, united will believe they are above the dot and take them to court. united is anti-consumer","@united @PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer"
569888931443052544,negative,0.6959,Customer Service Issue,0.6959,Delta,"thank you, but that isn't really responding to my request, is it? you are sending me into a generic environment on your site.","@JetBlue Thank you, but that isn't really responding to my request, is it? You are sending me into a generic environment on your site."
568216890918637568,negative,1.0,Late Flight,1.0,Southwest,i am going to stop flying with you. delays everytime. this time due to paperwork?,@SouthwestAir I am going to stop flying with you.  Delays everytime.  This time due to paperwork?
569979612865925120,positive,0.6527,,0.0,American,"yes, it says it should be deliver within 6 hours after pick up line.","@AmericanAir yes, it says it should be deliver within 6 hours after pick up line."
568815660815519744,negative,1.0,Can't Tell,1.0,United,or i'm sure her business will go else where for airline travel. her name is kathryn sotelo,@united or I'm sure her business will go else where for airline travel. Her name is Kathryn Sotelo
569598942821744640,negative,0.6426,Cancelled Flight,0.6426,American,all flts to jfk cancelled flightled thx to ur agent at sfo im rebooked on ua. didn't get name. she was awesome! #twitterhug #shesaidrun,@AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome!  #twitterhug #shesaidrun
568441968327573504,negative,1.0,Customer Service Issue,1.0,United,"so publicly you asked for details on my flt. sent you a dm, like you asked, and have yet (2 days) to hear from you. #unitedfail","@united So publicly you asked for details on my flt. Sent you a DM, like you asked, and have yet (2 days) to hear from you. #unitedfail"
568968312274718721,negative,1.0,Customer Service Issue,0.6602,United,how do you stay in business with such poor service? #poorservice #notgoodenough,@united how do you stay in business with such poor service? #poorservice #notgoodenough http://t.co/VO61LME5ja
570295202616889345,neutral,0.6843,,0.0,US Airways,yes. confirmation number and all.,@USAirways Yes. Confirmation number and all.
568535276546449409,negative,1.0,Late Flight,1.0,Delta,what's the hold up with flight 1553? boarding should've taken place 30 minutes ago.,@JetBlue what's the hold up with flight 1553? boarding should've taken place 30 minutes ago.
569912888866906112,neutral,0.662,,0.0,American,this receipt doesn't show the evoucher value nor does it mention having used an evoucher,@AmericanAir this receipt doesn't show the evoucher value nor does it mention having used an evoucher
570246108699627521,positive,1.0,,,American,thanks for the quick response - it's appreciated!,@AmericanAir Thanks for the quick response - it's appreciated!
569727598130962432,negative,0.6497,Customer Service Issue,0.3433,American,"thanks, she did her best. staying the night in dallas, new trial to detroit via atlanta tomorrow, assuming no cancelled flightlations.","@AmericanAir Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no Cancelled Flightlations."
568243964983308289,negative,1.0,Late Flight,1.0,United,are you trying to break a world record for most delayed flights in a year?,@united are you trying to break a world record for most delayed flights in a year?
569978197284130817,neutral,0.6907,,0.0,Southwest,any idea why tsa pre-check isn't showing for my next flight tomorrow? the number is in my profile...,@SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile...
568114097142652928,neutral,0.6629999999999999,,,Virgin America,"announces new nonstop connecting &amp; , $39 intro:","@VirginAmerica announces new nonstop connecting @AUStinAirport &amp; @DallasLoveField, $39 intro: http://t.co/qXnOaQtYN8 http://t.co/JK7qmdfqgf"
568609263485984768,negative,1.0,Damaged Luggage,1.0,Southwest,just picked up my bag at seatac all the clothes are soaking wet... #bagawim,@SouthwestAir  Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http://t.co/nGxAl9OmL6
568995644276383744,negative,1.0,Late Flight,1.0,Delta,"flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. air travel at its best.","@JetBlue flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. Air travel at its best."
569976426163777536,negative,1.0,Lost Luggage,1.0,United,you are easily the worst company i have ever experienced. you have lost someone's personal possessions &amp; you couldn't care less!....,@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions &amp; you couldn't care less!....
569838878049345536,neutral,1.0,,,American,qsvgru when would the next flight arrive?,@AmericanAir QSVGRU when would the next flight arrive?
568762437832478720,positive,1.0,,,Southwest,sweet!!! glad to hear it. i'll keep you guys in mind next time!,@southwestair SWEET!!! Glad to hear it. I'll keep you guys in mind next time!
568481017876623360,negative,1.0,Customer Service Issue,0.6092,Southwest,"your a-list program is a complete joke! your company does not value loyal customers.time to look for another ""go-to"" airliner","@SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another ""go-to"" airliner"
569648753357037569,neutral,0.6536,,0.0,Delta,no m'good. just get me home,@JetBlue no m'good. Just get me home
569654735592140800,negative,0.6367,longlines,0.3542,American,sucks!! teco teco #reclameaqui #tripadvisor,@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http://t.co/auGJsCmoLu
568161023091478530,positive,1.0,,,United,fantastic job by your people today on ua22 from dublin. a jam packed plane but the crew was wonderful!!,@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!
569925091095646209,neutral,1.0,,,Delta,"now put your baggage fees back on ""free."" rt : our fleet's on fleek.","Now put your baggage fees back on ""free."" RT @JetBlue: Our fleet's on fleek. http://t.co/oxsA8btVTB"
570274371685777409,negative,1.0,Customer Service Issue,0.6411,Southwest,great now we are all de boarding perfectly plane is shot. fml. plans are screwed. thanks for nothing,@SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir
568265091226800130,negative,0.924,Late Flight,0.4904,American,"okay, i think 1565 has waited long enough for a gate at dfw...","@AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW..."
568785867743105024,neutral,0.6316,,0.0,Delta,i hope so. the plane does appear to be leaving a nearby terminal for our gate.,@JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate.
568501242248499201,neutral,0.6596,,,US Airways,us airways csr at phoenix airport fixed the problem,@USAirways US airways csr at Phoenix airport fixed the problem
568175537258156033,negative,1.0,Can't Tell,1.0,Delta,is the worst. i have to postpone my trip and they can't accommodate guests like #neveragain,@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain
569207235953307648,negative,1.0,Customer Service Issue,1.0,Southwest,", been on hold for an over an hour now - when can we expect some customer service? #disappointed","@SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed"
570275536406253568,neutral,1.0,,,American,origin/destination/dates are the same. going from us airways connecting flight to aa direct flight. award is saver level.,@AmericanAir origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.
567883674462588929,positive,1.0,,,United,got me home amid snow &amp; cancelled flightlations; delivered bag w/o hassle; plus no wait on phone &amp; an upgrade. thank you!,@united Got me home amid snow &amp; Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone &amp; an upgrade. Thank you!
568179591480811521,negative,0.6598,Flight Attendant Complaints,0.3608,United,thanks! makes sense. just annoying that it can't be determined better.,@united thanks! Makes sense. Just annoying that it can't be determined better.
569634364780351488,positive,1.0,,,US Airways,please keep emily at you gso airport ticketing on staff she is amazing,@USAirways please keep Emily at you gso airport ticketing on staff she is amazing
569637822929317890,negative,0.6948,Customer Service Issue,0.3522,US Airways,nvm my bad it's been an hour and a half #thanks,@USAirways @AmericanAir  nvm my bad it's been an hour and a half #thanks
570197779290697728,neutral,0.7118,,0.0,American,". had my flight changed from us airways to you, now i can't get two seats together. can you help?","@AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help?"
568762393083449345,negative,1.0,Late Flight,1.0,US Airways,#428 delayed due to #frozentoilet #medicalissue #mechanicalissue #dispatchissue we've heard it all! #letsgo,@USAirways #428 delayed due to #frozentoilet #medicalissue #mechanicalissue #dispatchissue We've heard it all! #LetsGo
570015794387685376,negative,1.0,Lost Luggage,1.0,US Airways,yes i know the industry procedure on baggage. thanks for helping..... 😉 what about the impossible connection that started this?,@USAirways yes I know the industry procedure on baggage. Thanks for helping..... 😉 what about the impossible connection that started this?
569878547197616128,negative,1.0,Customer Service Issue,0.3481,United,"need to work on your #united #flierfriendly program. at the very least, clue in your flight attendants.","@united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants."
569635707746160642,positive,0.6735,,,United,look at this beauty 😉 dc-10 united airlines 😉 hope you like this beauty 😉,@united look at this beauty 😉 dc-10 united airlines 😉 Hope you like this beauty 😉 http://t.co/NS1aCFqCdQ
569431307152953344,negative,1.0,Lost Luggage,1.0,United,". i wouldn't describe feces sprinkled in your bathroom as an inconvenience. to help, you might find my baggage you lost &amp; return it.",".@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost &amp; return it."
569243229138202624,negative,0.6334,Cancelled Flight,0.6334,Southwest,flight 4040 atl to lga cancelled flightled any suggestions how to get home?,@SouthwestAir flight 4040 atl to lga Cancelled Flightled any suggestions how to get home?
569364189753544705,neutral,1.0,,,US Airways,in a few weeks,@USAirways in a few weeks
569906446881697793,negative,0.6606,Customer Service Issue,0.6606,American,"""ma'am if you have a complaint you should visit our customer service desk"" {sees line ~45 people deep}","@AmericanAir @USAirways ""ma'am if you have a complaint you should visit our customer service desk"" {sees line ~45 people deep}"
568068468261519360,negative,1.0,Can't Tell,0.6567,United,"surprise me. otherwise, the flight is over and i don't have a good feeling about your airline.","@united surprise me.  Otherwise, the flight is over and I don't have a good feeling about your airline."
570215386102292480,negative,0.667,Lost Luggage,0.3335,Delta,i just dm'd you!,@JetBlue I just DM'd you!
569440689253158912,negative,1.0,Lost Luggage,1.0,United,thanks for writing back. to assist you can return the bag you lost &amp; clean up the feces sprinkled in your bathroom. too much to ask?,Thanks @united for writing back. To assist you can return the bag you lost &amp; clean up the feces sprinkled in your bathroom. Too much to ask?
569191845219209217,negative,1.0,Customer Service Issue,1.0,US Airways,i'm trying to cancelled flight my flight within the 24hr window but have been on hold for over an hour. is there an alternate # i can dial?,@USAirways I'm trying to Cancelled Flight my flight within the 24hr window but have been on hold for over an hour. Is there an alternate # I can dial?
567950122245623808,negative,1.0,Can't Tell,0.6633,United,i have received one previously on the 11th having checked. odd as you said there was no complaint associated with my e-mail?,@united I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?
568152534507855872,positive,1.0,,,Delta,"incidentally, sheila at jfk deserves a raise because she's awesome.","@JetBlue incidentally, Sheila at JFK deserves a raise because she's awesome."
569615444300185600,negative,1.0,Cancelled Flight,1.0,American,"cancelled flights my flight, doesn't send an email, text or call. now i'm stranded in louisville.","@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville."
568841522646552576,neutral,0.6294,,,Southwest,'s ceo kelly draws record crowd to business partnership breakfast,@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/hrvuKtpvn1 http://t.co/MY3dnVBZAZ
569377543687700480,negative,1.0,Lost Luggage,0.6888,Southwest,"""will my luggage be on that flight?"" ""no"" ""y not"" ""bc ur on that flight n it won't end up where ur goin","@SouthwestAir ""Will my luggage be on that flight?"" ""No"" ""Y not"" ""bc ur on that flight n it won't end up where ur goin http://t.co/6Zj6L2ZTua"
569979566279626752,negative,1.0,longlines,0.6668,United,"i'm saying i made the flight but with poor/non-communication, unaccounted for lost time &amp; lots of frustrated flyers standing around","@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time &amp; lots of frustrated flyers standing around"
569994012670734336,negative,0.6771,Can't Tell,0.6771,Delta,i heard companies were studying popular lingo for advertising but this is just depressing and embarrassing.,@JetBlue @MrJustyn I heard companies were studying popular lingo for advertising but this is just depressing and embarrassing.
569956528507236352,negative,1.0,Can't Tell,0.6596,Southwest,"serious potential for a wanna get away commercial out of this debacle. but for real, you should fire","@SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle.  But for real, you should fire @Kristi_Capel"
568085636592349184,negative,1.0,Late Flight,0.6701,United,there is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. ua's actions? terrible. # united,@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united
569646446586171392,negative,1.0,Customer Service Issue,0.6657,United,". all other ana ticket holders get to use the lounge, too. but not us. because united booked us. #grumpykim",".@united all other ANA ticket holders get to use the lounge, too. But not us. Because United booked us. #grumpykim"
570054105789550592,positive,1.0,,,Southwest,great day in the air.,@SouthwestAir great day in the air. http://t.co/YNc2ZUt4zz
567827039790571520,neutral,1.0,,,United,does forelock guarantee the fare only or fare &amp; seats?,@united does forelock guarantee the fare only or fare &amp; seats?
570296516314845185,negative,1.0,Cancelled Flight,0.3542,US Airways,thanks for making me miss my meeting in dallas. 700 dollars down the toilet 😊,@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet 😊
569294079835705346,negative,1.0,Customer Service Issue,0.6649,US Airways,"i made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). shouldn't have been charged $25","@USAirways I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25"
567805714216792064,negative,0.6729,Can't Tell,0.6729,Southwest,my pts expired. i made a prchase @ an online retailer to b told by sw that those won't show for 6-8 wks so too l8 2 keepmy pts,@SouthwestAir my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts
568790282839433216,neutral,0.6266,,,US Airways,made it.. never ran so fast in my life,@USAirways made it.. Never ran so fast in my life
570296273611448320,negative,0.6522,Late Flight,0.3478,US Airways,i have two tight connections in #charlotte and #frankfurt,@USAirways I have two tight connections in #Charlotte and #Frankfurt
567772012735922176,negative,1.0,Damaged Luggage,0.6735,Delta,i just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a,@JetBlue @KyleJudah I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a
570281232287731712,negative,1.0,Customer Service Issue,1.0,US Airways,44 minutes on hold so far. and still haven't spoke to a human. never using you again.,@USAirways 44 minutes on hold so far. And still haven't spoke to a human. Never using you again.
569663278298890241,negative,1.0,Late Flight,1.0,US Airways,. delay and mechanical issues on both my weekend flights. ridiculous. will tweet as long as we are delayed,@USAirways @AmericanAir. delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed
569612307363266560,negative,1.0,Customer Service Issue,1.0,American,not sure why i would bother when the agent at the airport didnt help &amp; nobody on phone would. ticket cancelled flightled for no reason.,@AmericanAir not sure why I would bother when the agent at the airport didnt help &amp; nobody on phone would. Ticket Cancelled Flightled for no reason.
569659952681361408,negative,0.6858,Can't Tell,0.3666,US Airways,any word on accommodations for the passengers on us 746 when they arrive in charlotte? lot of tired passengers here,@USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here
569625739231948800,positive,1.0,,,Virgin America,you rock for making it so i can watch #oscars on my flight!! #redcarpet #oscars #oscars2015,@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015
568946700791861248,negative,1.0,Customer Service Issue,1.0,Southwest,well my mom called earlier and you guys had her on hold for close to an hour,@SouthwestAir well my mom called earlier and you guys had her on hold for close to an hour
569570477410275328,neutral,1.0,,,United,"welcome to our world, that's a snow world today. goose bay, labrador, canada.","@united welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http://t.co/4kI6Xr67nk"
570214732067700736,negative,1.0,Bad Flight,0.6639,American,what is that!? why even bother catering dog food that no one will eat ?,@AmericanAir   What is that!? Why even bother catering dog food that no one will eat ? http://t.co/iFESPcBzTm
569622208588468224,negative,0.6868,Customer Service Issue,0.6868,American,i did. should i expect a response in this fiscal year? this calendar year? never?,@AmericanAir I did. Should i expect a response in this fiscal year? This calendar year? Never?
569226460281610241,negative,1.0,Can't Tell,0.6405,Delta,where did my travel bank credit go? i can't call you right now.,@JetBlue where did my travel bank credit go?  I can't call you right now.
569969455171813376,negative,1.0,Customer Service Issue,0.6326,American,will not let me reuse my ticket. thus i have booked my vacation with delta! never flying on american again......,@AmericanAir will not let me reuse my ticket.  Thus I have booked my vacation with Delta!  Never flying on American again......
569603127223066624,negative,1.0,Customer Service Issue,1.0,American,trying to find out if flight #340 dfw to hou is on tonight. exec platinum desk not calling back and online info not clear.,@AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear.
568079239343439872,neutral,1.0,,,Southwest,when does pv get approved? i am ready to go!!,@SouthwestAir When does PV get approved? I am ready to go!!
569945501166133248,neutral,0.7015,,0.0,US Airways,"us 728 wait, now a gate opened. back we go. (good, maybe we can get off.)","@USAirways US 728 Wait, now a gate opened. Back we go. (Good, maybe we can get off.)"
569639972615135232,negative,1.0,Late Flight,1.0,American,delayed.....wow,@AmericanAir delayed.....wow
569512447717085185,neutral,1.0,,,Delta,"i hear you and safety is #1! i think we can get to jfk though now so let's help the pilots, passengers &amp; crew get there safely!","@JetBlue I hear you and safety is #1! I think we can get to JFK though now so let's help the pilots, passengers &amp; crew get there safely!"
569671368788172800,negative,1.0,Customer Service Issue,0.6496,American,"yes, it says my reservation cannot be retrieved at this time. also i never got an email from aa saying my flight was cancelled flightled.","@AmericanAir Yes, it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled."
570044138302808064,neutral,1.0,,,American,do you have any flights with lie flat seating from stl to pdx around the date of march 5?,@AmericanAir Do you have any flights with lie flat seating from STL to PDX around the date of March 5?
569859985208770562,negative,1.0,Customer Service Issue,0.6802,United,as a freq flyer it makes me sad to see cust needing assistance treated so poorly. #servicefail,@united as a freq flyer it makes me sad to see cust needing assistance treated so poorly. #ServiceFail
569967808446009345,negative,1.0,Customer Service Issue,0.6805,US Airways,if you actually cared about what you did it would be one thing. sounds like you don't like being told how lousy your service is.,@USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.
569616839761743872,positive,1.0,,,American,"- yep , they've been good. now can you make that 1535 flight to mci wait just a tick....😃","@AmericanAir - yep , they've been good.  Now can you make that 1535 flight to mci wait just a tick....😃"
570086501222096896,negative,1.0,Customer Service Issue,0.3666,American,"you're clueless. a kind rez agnt contacted usair 4me around midnite, told them what to do. if not that i'd have missed funeral.","@AmericanAir You're clueless. A kind rez agnt contacted USAir 4me around midnite, told them what to do. If not that I'd have missed funeral."
569571829033144320,negative,0.6736,Late Flight,0.6736,Delta,i'm over that honestly just would like to get going on the journey.,@JetBlue I'm over that honestly just would like to get going on the journey.
567939727023673344,negative,1.0,Lost Luggage,0.7021,United,how come i have no baggage updates.,@united how come I have no baggage updates.
568526386249351168,negative,1.0,Can't Tell,0.6682,United,"club den, east or west, both are disgusting.","@united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK"
569491537610059776,negative,0.6617,Cancelled Flight,0.6617,Delta,i'm at 4:05 will be nasty in boston. have family driving 90 min to pick me up from erie think flight - what if cancelled flighted?,@JetBlue  I'm at 4:05  will be nasty in Boston. Have family driving 90 min to pick me up from Erie think flight - what if Cancelled Flighted?
570036463729020928,neutral,0.71,,0.0,American,"daughter record loc. is kybilc. she is traveling with 3 y.o. and needs to be in adjacent seats, not across isle.","@AmericanAir daughter record loc. is KYBILC. She is traveling with 3 y.o. and needs to be in adjacent seats, not across isle."
568752793999286273,positive,1.0,,,Delta,big thanks to ricardo olavarria at reagan airport. fixed our ticket and made sure we made it for our friend's wedding #greatservice,@JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice
568045397408661504,neutral,1.0,,,Delta,lekvhg want to see what the cost would be to change to the 430 flight,@JetBlue Lekvhg want to see what the cost would be to change to the 430 flight
568490860901478400,negative,1.0,Can't Tell,1.0,US Airways,will you be destroying lives in eastern during this lively little event? for profits you will.,@USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will.
570080608996556800,positive,1.0,,,American,thanks to aa / dart for getting me home in time for work this morning den-dfw... didn't have to waste a vaca day,@AmericanAir thanks to AA / DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia
567830500095688704,negative,1.0,Flight Booking Problems,1.0,Southwest,me not to be able to rebook another flight. drove to atl to catch a flight.... was charged $40 just to get the a group i had,@SouthwestAir me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had
568145983931969536,neutral,0.6779,,,Delta,i thought the same thing after i sent it,@JetBlue I thought the same thing after I sent it
569945386569363456,neutral,0.7099,,,United,flight booking problems for a travel writers trip i am hosting and need to be happy when i land! do you have the cute pjs aa does?,Flight Booking Problems for a travel writers trip I am hosting and need to be happy when I land! Do you have the cute PJs AA does? @united
569307607007150080,negative,0.6465,Lost Luggage,0.6465,United,your baggage person told me to go through - they're handling my connecting flight.,@united your baggage person told me to go through @AirCanada - they're handling my connecting flight.
567850465406394368,negative,1.0,Customer Service Issue,0.6759999999999999,US Airways,i have a voucher from a past trip that was delayed. i thought i had to talk to someone on the phone to use it. is that not true?,@USAirways I have a voucher from a past trip that was delayed. I thought I had to talk to someone on the phone to use it. Is that not true?
570038941497192448,neutral,0.6791,,0.0,Virgin America,when can i book my flight to hawaii??,@VirginAmerica when can I book my flight to Hawaii??
569881270987186176,negative,1.0,Flight Attendant Complaints,1.0,American,"upon entering plane to 2 stewardesses: ""can i have some water?"" ""no we don't do that. please take your seat""","@AmericanAir  upon entering plane to 2 @USAirways stewardesses: ""can I have some water?"" ""no we don't do that. please take your seat"""
568901828055707648,neutral,1.0,,,United,as a million mile flier i'm embarrassed to ask how long ago his launched?,@united as a million mile flier I'm embarrassed to ask how long ago his launched?
569922008588222465,neutral,1.0,,,Virgin America,random q: what's the distribution of elevate avatars? i bet that kitty has a disproportionate share,@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4
570285979753443328,neutral,1.0,,,Southwest,sent!,@SouthwestAir sent!
569992708447711232,negative,1.0,Customer Service Issue,0.6858,American,no i will be calling corporate!,@AmericanAir no I will be calling corporate!
570249520736374785,negative,1.0,Late Flight,0.6683,American,waiting an hour now for a pilot aa3688. is there a pilot in the house at dfw?,@AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?
569627744021184513,negative,1.0,Cancelled Flight,0.6673,American,"no one answers phone, delayed/cancelled flightled flights. rude employees. you only get (i'm sorry, we apologize) blah blah blah. bad","@AmericanAir 
No one answers phone, delayed/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad"
569189550570016768,negative,0.6774,Flight Booking Problems,0.6774,US Airways,look at that. the flight i have been trying to book for 3 days is gone. i guess someone got through. thanks! keep up the #failing,@USAirways Look at that. The flight I have been trying to book for 3 days is gone. I guess someone got through. Thanks! Keep up the #Failing
568449164951953408,positive,1.0,,,United,so far so good. just stepped down in denver. next stop portland!,@united So far so good. Just stepped down in Denver. Next Stop Portland!
569902181366820864,negative,1.0,Late Flight,1.0,Delta,unhappy with 4 hour delayed flight.. missed dinner,@JetBlue Unhappy with 4 hour delayed flight.. Missed dinner
569718802029666305,negative,0.6579,Customer Service Issue,0.6579,American,it says changes can't be made online,@AmericanAir @nrosenb1 it says changes can't be made online
569678749056294913,negative,1.0,Late Flight,0.3768,American,aa223 being ignored,@AmericanAir aa223 being ignored
568828957002493953,positive,1.0,,,Delta,flight booked! heading out to california with the team for on march 6-8! can't wait! #expowest,@JetBlue flight booked! Heading out to California with the @WikiPearl team for  @NatProdExpo on March 6-8! Can't wait! #ExpoWest
568547839636332544,positive,1.0,,,Delta,offers hot tea and coffee...at the gate! you guys make me wonder why i have ever flown any other airlines! ☕✈👍,@JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ☕✈👍
568959665360384000,negative,1.0,Flight Booking Problems,1.0,US Airways,us airways website. so you double charge people when they book flights now? apparently you have but i've never been booked twice,@USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice
568419991030087681,positive,0.6596,,,Delta,ready to go to disneyworld! for the #princesshalf,@JetBlue ready to go to Disneyworld!  For the @runDisney #PrincessHalf http://t.co/sTQY9V8256
569612028492570624,neutral,1.0,,,American,2 hours to be answered on a call?,@AmericanAir  2 hours to be answered on a call?
569623948767268864,negative,0.6563,Can't Tell,0.6563,Delta,once you go blue you don't go back,@JetBlue once you go blue you don't go back
568895534825639936,negative,1.0,Can't Tell,0.6808,US Airways,can someone please tell me who i have to talk to #getittogether #findurgrip,@USAirways @AmericanAir can someone please tell me who I have to talk to #getittogether #findurgrip
569677776384598017,negative,1.0,Flight Attendant Complaints,1.0,US Airways,"your rude staff said"" i don't care that we are out of market place food you're going on vacation and i have to work"" nice huh","@USAirways your rude staff said"" I don't care that we are out of market place food you're going on vacation and I have to work"" nice huh"
568757933502148608,negative,1.0,Flight Booking Problems,0.6552,United,disappointed to learn you are now charging $200 to use 20k miles for upgrades on ps jfk flights. will be looking at alternatives.,@united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives.
567912190788771840,neutral,1.0,,,United,so if this game was the one reason i payed for is there something we could work out here?,@united so if this game was the one reason I payed for @DIRECTV is there something we could work out here? http://t.co/HQDTK6aTue
568588936852799488,positive,0.6829999999999999,,0.0,Delta,"yes thankfully! catering just got here and now they are loading, but very frustrated. i was supposed to be there by 10-10:30","@JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30"
568220131819720705,negative,1.0,Damaged Luggage,0.6773,Delta,i just submitted feedback for you . not a good way 2 handle baggage or customers:,@JetBlue I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http://t.co/F6COpX1Fvj
569964286954618880,neutral,1.0,,,Delta,no they didn't -.- “: our fleet's on fleek.,No they didn't -.- “@JetBlue: Our fleet's on fleek. http://t.co/58B7swRpmq”
570295658185408512,positive,0.6778,,,US Airways,thank you! i will be calling you! #cheapoairchat,@USAirways thank you! I will be calling you! #CheapOairChat
568840247657820160,negative,0.6822,Can't Tell,0.6822,Southwest,please start charging for carryon luggage. #carryonbagssloweverybodydown,@SouthwestAir Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown
569249769421295616,negative,1.0,Can't Tell,1.0,United,is probably the least satisfactory airline i've ever been on. never fails to disappoint.,@united is probably the least satisfactory airline I've ever been on. Never fails to disappoint.
569672510565969920,positive,0.67,,,Delta,"please give jetblue all the permissions in the world! i'm missing the oscars right now, and it's awful #whyabcwhy","@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy"
569652584761462784,negative,1.0,Lost Luggage,0.6448,Southwest,"should get their shit together before they owe my $2,000 for my bag.","@SouthwestAir should get their shit together before they owe my $2,000 for my bag."
568862914154770432,negative,1.0,Flight Attendant Complaints,0.6842,United,mia-ewr #384 😄😄😄 excellent crew. ewr-iad #3589 😡😡😡 no crew to load bags - waiting w/ door open freezing. 20 mins past departure.,@united MIA-EWR #384 😄😄😄 excellent crew. EWR-IAD #3589 😡😡😡 No crew to load bags - waiting w/ door open freezing. 20 mins past departure.
567808014725464064,neutral,1.0,,,Delta,the usa help line. i accidentally booked a flight on a thursday instead of a wednesday and want to switch,@JetBlue the USA help line.  i accidentally booked a flight on a thursday instead of a wednesday and want to switch
569974318463119361,positive,1.0,,,American,#aateam thanks for working in very rigorous weather conditions for all,@AmericanAir #AATeam thanks for working in very rigorous weather conditions for all
567845203014377472,neutral,0.6198,,,Virgin America,...please come to minneapolis st. paul!,@VirginAmerica ...Please come to Minneapolis St. Paul!
567871168214106113,negative,1.0,Customer Service Issue,0.6943,US Airways,"your whole handling of this was a joke.boston logan had one little old lady,one handling all the customers","@USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http://t.co/DH2rfUIJYP"
570159741441335296,negative,0.6775,Customer Service Issue,0.3513,United,terminal at mia should have food open before 5am esp when there are flights at 6am. two hours early like recommended. can't eat.,@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.
568274949275824128,negative,1.0,Customer Service Issue,0.6642,US Airways,"been dealing w/ to solve the probs your team created. your manch, nh staff is clearly your c-team, btw. #notevenjv","@USAirways Been dealing w/ @americanair to solve the probs your team created. Your Manch, NH staff is clearly your C-team, btw. #NotEvenJV"
569706793531629570,negative,1.0,Flight Attendant Complaints,1.0,American,how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #whyareyouyelling,@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling
570070659130220544,positive,1.0,,,Southwest,👏👏👏 on that late flightst ad. makes me happy to be flying you in a few days. #bethonors,@SouthwestAir 👏👏👏 on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors
568469582295379969,negative,1.0,Can't Tell,1.0,United,to dm you i have to follow you and i'm not doing that. plus they're no more options. that's why i had to fly with you. #epicfail,@united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail
569948398545039360,negative,1.0,longlines,0.7188,American,hour and a half after landing bags are finally trickling off.,@AmericanAir hour and a half after landing bags are finally trickling off. http://t.co/4KbTzVjU3b
568643040073506816,positive,0.6809,,,Virgin America,how about some free drinks on the flight back for the free promo?,@VirginAmerica How about some free drinks on the flight back for the free promo?
569903056403505152,negative,1.0,Lost Luggage,0.7201,American,"why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional","@AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional"
567844852135645186,neutral,0.617,,0.0,United,"some 3rd party service known as ezee flights. a man, who confirmed he was born in india, told me his name was steve wilson.","@united Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson."
570298036938772483,negative,1.0,Customer Service Issue,0.6915,US Airways,why haven't you issued a travel advisory for charlotte wednesday night and thursday? 4-6 inches of snow.,@USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow.
568558050635747328,negative,1.0,Cancelled Flight,1.0,United,are you telling me that you are now cancelled flighting my flight ??,@united are you telling me that you are now Cancelled Flighting my flight ??
570229813937463299,positive,1.0,,,Delta,thanks to you customers like me stay loyal. from check in to landing.,@JetBlue thanks to you customers like me stay loyal. From check in to landing.
569674873787658240,neutral,0.6732,,,Southwest,flying by myself is getting old,@SouthwestAir flying by myself is getting old
567759344360783872,negative,1.0,Flight Attendant Complaints,0.6849,US Airways,this is the aforementioned pilot. sure you want to merge with these patron hitting hoodlums?,@USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl
569221210019487745,positive,0.6741,,,United,i will. thanks.,@united I will. Thanks.
568967580595064832,negative,1.0,Late Flight,0.3725,Southwest,"not sure why we are still here in dallas. plane has been at gate for 30 min. no update at all. flight 1140, poor service.","@SouthwestAir not sure why we are still here in Dallas.  Plane has been at gate for 30 min.  No update at all.  Flight 1140, poor service."
569693923183972352,negative,1.0,Can't Tell,1.0,Delta,but not reddit? i work for the site and this is ridiculous.,@JetBlue But not reddit? I work for the site and this is ridiculous.
568448902011224064,neutral,1.0,,,Southwest,my dm won't go through but it is 261633561838. please let me know if you need anything else.,@SouthwestAir My DM won't go through but it is 261633561838. Please let me know if you need anything else.
569201943131738113,positive,1.0,,,Virgin America,very nicely done. 👏,@VirginAmerica Very nicely done. 👏
570224942681206786,negative,0.6578,Bad Flight,0.3498,American,living in dfw.. your hub.. hate having to fly to jfk to get to ireland,@AmericanAir living in DFW.. Your Hub.. Hate having to fly to JFK to get to Ireland
567908391256875008,negative,1.0,Lost Luggage,1.0,US Airways,"already filed a report personally at the airport, however they have no idea where it is even with a tracking number.","@USAirways Already filed a report personally at the airport, however they have no idea where it is even with a tracking number."
570206560439308289,neutral,1.0,,,Southwest,i was not the one traveling. i was asking for my sister who was waiting on my nephew in midland...flight eventually landed,@SouthwestAir I was not the one traveling. I was asking for my sister who was waiting on my nephew in Midland...flight eventually landed
569796511409704960,negative,1.0,Can't Tell,0.6678,American,so am i going to be homeless or do i have a place to stay tonight? can you respond to me here so i can go back to sleep?,@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?
570028289399525376,negative,1.0,Lost Luggage,0.6777,American,tsa said there is nothing they could do. but the question is why are your employee's swapping your customers belongings?,@AmericanAir TSA said there is nothing they could do. But the question is why are your employee's swapping your customers belongings?
570083363169669121,neutral,0.6842,,,United,"follow me back, please, and i'll happily dm you the link because i'd rather not share my travel plans publicly.","@united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly."
568076556997775360,neutral,1.0,,,United,to start 3xweekly #b737-900 flights from #neworleans to #cancun on between 9may-5sep #avgeek,@united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek
569210501059604480,negative,0.6793,Flight Booking Problems,0.6793,Southwest,can you provide direct assistance? my colleague and i cannot re-book b/c the ticket was booked via a corporate account. #help,@SouthwestAir can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. #help
567935527481188352,neutral,1.0,,,Delta,anywhere warm cause its freezing in nyc,@JetBlue Anywhere warm cause its freezing in NYC
567781477761314816,negative,1.0,longlines,0.6487,US Airways,"told no gates open at #ord, needed to wait 20mins. still waiting after about 4 mins.","@usairways told no gates open at #ORD, needed to wait 20mins. Still waiting after about 4 mins."
568815117120319488,neutral,1.0,,,Delta,'s ceo battles to appease passengers and wall street - lake wylie #pilot,@JetBlue's CEO battles to appease passengers and Wall Street - Lake Wylie #Pilot http://t.co/jgor0vdI3S
568862907850743808,negative,1.0,Customer Service Issue,1.0,United,your customer service is crap.,@united your customer service is crap.
569669381128654848,negative,1.0,Customer Service Issue,1.0,American,not a valid response in 2015 for a multinational corp whose profits are measured in billions. stop understaffing!,@AmericanAir @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing!
567792433687175168,negative,1.0,Late Flight,0.6594,United,i travel a lot and i get it. you're still my fave but ewr to cleveland w/40 min layover to connect to dc = our best option? come on.,@united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on.
569768294648905728,negative,1.0,Lost Luggage,0.6134,American,so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset,@AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset
567869191002263553,negative,1.0,Cancelled Flight,1.0,Southwest,what are the chances you will be cancelled flighting all flights in and out of nashville again?,@SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?
569821659097477120,negative,1.0,Cancelled Flight,1.0,American,got call saying flight cancelled flightled but checked online and it isn't cancelled flightled. no where near bad weather. i have job interview,@AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview
569352559598682112,negative,1.0,Customer Service Issue,0.653,United,sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. terrible customer experience,@united sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience
569030463760650241,positive,1.0,,,Southwest,had a great la flight with clarence and frank! those 2 guys are a hoot! 😜😂 thanks,@SouthwestAir had a great LA flight with Clarence and Frank! Those 2 guys are a hoot! 😜😂 thanks
568140628959358976,positive,0.6632,,,Southwest,lol i'm sorry i'm just seeing this now but lauren oh my god ahhhh,@SouthwestAir @love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH
570042981794729985,negative,1.0,Can't Tell,0.6983,American,you ever wonder why you find yourselves responding to so many customer complaints on twitter? it's because your airline sucks.,@AmericanAir you ever wonder why you find yourselves responding to so many customer complaints on twitter? It's because your airline sucks.
569720247948861440,negative,1.0,Customer Service Issue,1.0,Southwest,customer service has been very passive in their response. disappointed. i have only flown sw but am rethinking,@SouthwestAir @jparkermastin  customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking
570211016308596736,neutral,1.0,,,Delta,hi friend! question for you when you have a moment.,@JetBlue hi friend! Question for you when you have a moment.
570258597180940288,neutral,1.0,,,American,i'm sure all these birds will be in warmer weather soon.,@AmericanAir I'm sure all these birds will be in warmer weather soon.
570232122826493953,negative,1.0,Bad Flight,0.3644,American,i understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on...,@AmericanAir I understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on...
569989023478841345,neutral,0.7059,,0.0,United,thank you for the quick response but i cannot dm you until you follow me as well,@united thank you for the quick response but I cannot dm you until you follow me as well
567795026307325952,positive,1.0,,,Delta,thanks for the upgrade😉!! so far so good. #keepitup,@JetBlue thanks for the upgrade😉!! so far so good. #KeepItUp http://t.co/BKmfeY7QOL
570018278946394112,neutral,0.6557,,,United,please upload the march on-demand entertainment listing on your website! ✈️,@united please upload the March on-demand entertainment listing on your website! ✈️
570258226819637248,neutral,0.6774,,,American,this is very true. another reason why we stay south in the winter months of travel,@AmericanAir This is very true. Another reason why we stay South in the Winter months of travel http://t.co/fgJbex480D
569508469088387072,negative,1.0,Late Flight,1.0,United,why don't you de-ice while the plane sits there with no one in it for 2 hours ?? or we could just delay :/,@united why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/
568099620456423424,negative,0.6988,Bad Flight,0.6988,United,"and . not to pile on, but it's time to update your in flight tv package.","@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA"
569654047151562752,negative,1.0,Late Flight,0.628,American,ok so why is it late flight? and for that matter why was my flight 4491 cancelled flighted this morning? i've been in yyz since 5 am.,@AmericanAir ok so why is it Late Flight? And for that matter why was my flight 4491 Cancelled Flighted this morning? I've been in YYZ since 5 AM.
569322175175352322,neutral,0.6769,,0.0,US Airways,i'm on flight 623 from dia to ontario tomorrow morning. no access to the airport via taxi or shuttle. what should i do?,@USAirways I'm on flight 623 from DIA to Ontario tomorrow morning. no access to the airport via taxi or shuttle. What should I do?
569259186711764992,negative,0.6744,Flight Attendant Complaints,0.3375,United,no wheelchairs,@united no wheelchairs
569687244031852544,neutral,1.0,,,Delta,such a bummer. but i understand it's a business deal. thanks for answering me! much less sad now.,@JetBlue such a bummer.  But I understand it's a business deal. Thanks for answering me!  Much less sad now.
569699437901000706,negative,0.6579,Customer Service Issue,0.3421,American,not yet. i'm next in the terminal a customer service area.,@AmericanAir not yet. I'm next in the terminal a customer service area.
570259691579809792,negative,0.6957,Lost Luggage,0.6957,United,they helped me at the baggage service desk. said bc tsa screening was down in fll not all bags made it but bag will be in ewr @ 12,@united they helped me at the baggage service desk.  Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12
568786817404817408,negative,1.0,Lost Luggage,1.0,United,what's the point of offering a free checked bag of you lose it?,@united what's the point of offering a free checked bag of you lose it?
569938559836299264,neutral,1.0,,,Delta,“: our fleet's on fleek.,“@JetBlue: Our fleet's on fleek. http://t.co/XASPqDsqhE”
568634515884789761,negative,1.0,Cancelled Flight,0.6653,Delta,bags hv been posted on board for flight424 on carsl 4. now switched to carsl 5. it's comedic watching passengers run frm 1 to othr,@JetBlue bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr
569851241922207746,negative,1.0,Customer Service Issue,1.0,American,last trip on ... poor customer service 3 trips in a row! here i come!,last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come!
569672930851844096,negative,1.0,Cancelled Flight,1.0,American,flight from dfw to lit tomorrow has been cancelled flightled. what do i do next? pls advise. #help,@AmericanAir  flight from DFW to LIT tomorrow has been Cancelled Flightled.  What do I do next?  Pls advise.  #HELP
570210411926016001,neutral,0.6743,,0.0,Southwest,the flight isn't that empty.... is this rude or not?,@SouthwestAir the flight isn't that empty.... Is this rude or not? http://t.co/4RL0p5JChB
568905470502670336,negative,0.6806,Late Flight,0.6806,US Airways,is there not a faster way to get me to columbia sc than making me stay in clt over night after my delayed flight?,@usairways is there not a faster way to get me to Columbia Sc than making me stay in CLT over night after my delayed flight?
569429411646156800,neutral,1.0,,,Virgin America,to begin dallas-austin #flights in april - 88.9 ketr,@VirginAmerica to begin Dallas-Austin #flights in April - 88.9 KETR http://t.co/SSUVWwkyHH
570238822157570048,negative,0.6952,Flight Booking Problems,0.6952,American,"is it possible to change the ff number on a passenger on a flight booking problems, it won't let me change it?","@AmericanAir Is it possible to change the FF number on a passenger on a Flight Booking Problems, it won't let me change it?"
569238877178716161,negative,1.0,Cancelled Flight,0.6735,Virgin America,you guys charged me $100 to reschedule a flight that was then cancelled flighted and are now refusing to refund it. what's the deal?,@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?
568966330315091968,negative,1.0,Late Flight,1.0,US Airways,flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction,@USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction
568042973688139777,negative,1.0,Customer Service Issue,0.6786,United,any chance you can troubleshoot check ins at ? we're at 20 minutes per person.,@united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person.
569713993532600321,positive,0.7066,,0.0,Southwest,. thx for the follow up. just sent dm,.@SouthwestAir Thx for the follow up. Just sent DM
568117667879628800,negative,1.0,Bad Flight,0.3548,United,your overall experience of flying is not friendly,@united your overall experience of flying is not friendly
567729904788054017,negative,1.0,Customer Service Issue,1.0,Southwest,"have you considered adding the ""we'll call you back when we have someone free"" feature to your support line?","@SouthwestAir have you considered adding the ""we'll call you back when we have someone free"" feature to your support line?"
570074077383102464,negative,1.0,Customer Service Issue,0.3581,US Airways,please hold flight us 639 in phoenix! i'm a weary traveler stuck on another flight because the tarmac is having issues!,@USAirways Please hold flight US 639 in Phoenix! I'm a weary traveler stuck on another flight because the tarmac is having issues!
568432364717633536,negative,0.6508,Late Flight,0.6508,US Airways,502 m-phx im still on the plane waiting and waiting,@USAirways 502 M-phx Im still on The plane waiting And waiting
569277854950817792,negative,1.0,Flight Booking Problems,1.0,Virgin America,trying to book a flight &amp; your site is down 😁,@VirginAmerica trying to book a flight &amp; your site is down 😁
569257626715889664,positive,1.0,,,Southwest,"i made it! heading to denver, and your employees really are as pleasant as i just told someone your application asks. thanks!","@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks.  Thanks!"
568631066736529409,neutral,0.6815,,0.0,United,- kids left a kindle fire hd 6 onboard ua1037 (ord-sfo) today. row 9abc-def (we had the whole row amongst the 5 of us). help...,@united - Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us).  Help...
569784114309693440,positive,1.0,,,American,"yep, was in one of my other camera memory card :d","@AmericanAir Yep, was in one of my other camera memory card :D"
569675527662874624,neutral,1.0,,,American,checking into a flight on your website is about as easy as asking a bear to shit in a toilet #justsaying,@AmericanAir checking into a flight on your website is about as easy as asking a bear to shit in a toilet #justsaying
568474931207352320,positive,0.6842,,0.0,United,so sorry. i ended up on us air flight. thank you though for getting back to me:),@united so sorry. I ended up on US Air flight. Thank you though for getting back to me:)
569601628279480320,negative,1.0,Lost Luggage,1.0,US Airways,where are my bags?,@USAirways where are my bags?
567967937446834177,negative,1.0,Customer Service Issue,0.6471,United,"what does ""dealing via email"" have anything to do with a crappy web form that is not made for mobile devices","@united @laurasbrown5 What does ""dealing via email"" have anything to do with a crappy web form that is not made for mobile devices"
568055678201438208,negative,1.0,Cancelled Flight,1.0,US Airways,credit to my bank account for the two days of work that i've missed because of these cancelled flightlations.,@USAirways Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations.
568429677779365888,positive,1.0,,,Virgin America,gave a credit for my late flight flight yesterday. great service !!!! that's a wow moment! unexpected gesture!,@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!
568802013196242944,negative,1.0,Can't Tell,0.687,United,couldn't have possibly messed up our trip anymore than they did. thanks for being such a terrible airline. #disappointed,@united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed
569257818789978113,positive,1.0,,,United,thank you for compensating us for our 4 lost bags. we will fly with you again! #unitedairlines,@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines
567893201719156736,positive,0.6559,,,Virgin America,that's classy.,@VirginAmerica That's classy.
569219405852377090,negative,1.0,Lost Luggage,1.0,US Airways,"had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag","@USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag"
568825255604699136,positive,0.6816,,,Delta,i can't wait to hear back from you regarding the internship opportunity! 😊,@JetBlue I can't wait to hear back from you regarding the internship opportunity! 😊
568137238267047936,positive,1.0,,,United,all good! next flight was a little delayed so it all worked 👍,@united all good! Next flight was a little delayed so it all worked 👍
569759259480600577,negative,1.0,Customer Service Issue,0.6894,US Airways,how do i get off my plane and wait over an hour and a half to speak to someone about reflight booking problems?,@USAirways how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems?
569935689292259328,positive,0.7,,,United,ok thx!,@united ok thx!
570115532906569729,positive,0.6543,,,American,thx! i hope so. iah to dfw to okc has turned out to be a long trip today and i have to work tomorrow.,@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow.
568855251123449856,neutral,0.7034,,0.0,United,yes i've boarded this way many times &amp; have never had to show my pass on the tarmac multiple times. path was railed off. only 1 way,@united yes I've boarded this way many times &amp; have never had to show my pass on the Tarmac multiple times. Path was railed off. Only 1 way
568541544506114048,negative,1.0,longlines,0.6762,United,your airline is a joke. 1 person working special services at ewr?!? line is 15 ppl deep. grow up!,@united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!
568958697856040961,negative,1.0,Cancelled Flight,0.6524,Southwest,i'm in line at the airport right now. will you cover hotel fair or am i to sleep in the airport?,@SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?
567933117610074113,negative,1.0,longlines,0.3633,Southwest,75 minutes and still waiting for skis to be unloaded. you should be ashamed. it's 1:30 in the morning.,@SouthwestAir 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning.
569940832691752960,neutral,1.0,,,American,i was going to change it to tomorrow because i am concerned if the fllight does make i won't be able to leave the airport 1/2,@AmericanAir I was going to change it to tomorrow because I am concerned if the fllight does make I won't be able to leave the airport   1/2
569903366647586818,negative,1.0,Can't Tell,0.3596,United,already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?,@united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?
567766384378388480,negative,0.65,Customer Service Issue,0.65,United,- could you please send me a phone # to the refunds department? we have submitted our claim through email without success.,@united - could you please send me a phone # to the refunds department?  We have submitted our claim through email without success.
567854566122864640,positive,1.0,,,US Airways,thanks for your help! i left a message for dca lost and found. fingers crossed we find it!,@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!
569682877300023296,negative,1.0,Customer Service Issue,0.6374,US Airways,1st flight with u.s. air plane had mechanical issues. wait 90 minutes for help from customer service. no help from management,@USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management
569451572792406016,positive,0.6842,,,Southwest,offers atlanta unprecedented perk,@SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt
568210101573722112,negative,0.6426,Can't Tell,0.6426,Southwest,why can't you take me to knoxville?? yall are my fav #help,@SouthwestAir why can't you take me to Knoxville?? yall are my fav #help
568924781837455360,negative,1.0,Late Flight,1.0,Delta,any news on flight 122 pbi-boston delay? can we wait to arrive at airport based on reported 1 and 1/2 hour delay?,@JetBlue any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1/2 hour delay?
569540652935069696,negative,1.0,Cancelled Flight,1.0,US Airways,cancelled flightled my flight then put me on a flight the next day.i need help from somebody other than a robot. please!!! much appreciated,@USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated
568790707470790656,negative,0.6771,Late Flight,0.6771,US Airways,sitting on the ground in charlotte with no gate or comms for flight deck great happy friday hope i make my connection,@USAirways sitting on the ground in Charlotte with no gate or comms for flight deck great happy Friday hope i make my connection
569939966584852480,negative,1.0,Can't Tell,0.6702,Delta,spoke to corp. customer support already. shame. probably a reasonable and cheaper resolution to be had. regards,@JetBlue @martysg Spoke to Corp. Customer Support already.  Shame.  Probably a reasonable and cheaper resolution to be had.  Regards
569883152493240320,negative,1.0,Customer Service Issue,1.0,Southwest,what's up with the wait times on your customer service line? tried 2x on fri. and now i've been on for over 15 min.,@SouthwestAir What's up with the wait times on your customer service line? Tried 2X on Fri. and now I've been on for over 15 min.
568774317410009088,negative,1.0,Late Flight,0.7036,US Airways,is setting themselves up for a lawsuit. no way we should sit on a plane for an hour and a half.,@USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half.
568926321369153536,neutral,0.6735,,0.0,United,"yes, filled out the form last year. don't have case number handy. guess i'm not cut out for the historical society afterall","@united Yes, filled out the form last year. Don't have case number handy. Guess I'm not cut out for the historical society afterall"
568720333634609153,negative,1.0,Customer Service Issue,1.0,United,why don't you respond to my e-mails of facebook msg?! i'm still wating for my tickets!! i'm getting really angry and disappointed!,@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!
567829349727211521,positive,0.6556,,0.0,Delta,still love you guys. but get me to vegas already! ☀️🌴✈️🍸🎲,@JetBlue Still love you guys. But get me to Vegas already! ☀️🌴✈️🍸🎲
569706638283833344,negative,1.0,Late Flight,0.3552,United,"really needs to get its act together. really disappointed in our change of flight, delayed flights, etc.","@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc."
570053734639792129,negative,1.0,Late Flight,0.3536,United,today was not your finest. all could have been prevented by one gate agent advising 200 passengers.,@united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers.
570001983408635904,neutral,1.0,,,US Airways,"can you follow, so i can dm you?","@USAirways Can you follow, so I can DM you?"
569336402401472512,negative,0.6988,Cancelled Flight,0.3695,United,wife and i have two new destinations and i'm stuck in dc until monday with no bags,@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags
570205370649604096,negative,0.6771,Late Flight,0.3437,US Airways,5203 and we're just sitting 20 feet from an open gate,@USAirways 5203 and we're just sitting 20 feet from an open gate
568958322306650113,negative,1.0,Late Flight,0.6544,US Airways,"new slogan should be ""if you don't want to arrive on time, pick us""","@USAirways new slogan should be ""if you don't want to arrive on time, pick us"""
569134266052816897,negative,1.0,Customer Service Issue,0.3796,United,will never fly with you again! terrible service!! ruined our entire vacation!! #lostsuitcase #noreimbursement,@united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement
568947623626846208,negative,1.0,Customer Service Issue,0.3745,US Airways,"i'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. horrid","@USAirways @AmericanAir I'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. HORRID"
569591700416393216,negative,1.0,Cancelled Flight,0.6333,American,a friend is having flight cancelled flightlations out of lax to cmh on feb 23. anyway to help her? 800 number has been no help,@AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help
568541317816561664,neutral,1.0,,,Virgin America,flight booking problems flight to uphold my status match. do taxes on ticket count as earned status points? #statusmatch #virginamerica,@VirginAmerica Flight Booking Problems flight to uphold my status match.  Do taxes on ticket count as earned status points?  #statusmatch #virginamerica
569188394716278786,negative,1.0,Customer Service Issue,0.6513,Southwest,when you take my money and do not provide a service makes for a profitable venture for your company. #isitthegarykellyway?,@SouthwestAir  when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?
567781675514343424,negative,1.0,Late Flight,1.0,Southwest,still on the ground &gt;30mins after planned departure. and this is california. no weather here. originally told 10 min delay.,@SouthwestAir still on the ground &gt;30mins after planned departure. And this is California. No weather here. Originally told 10 min delay.
568158732930191360,neutral,1.0,,,Delta,i can't pay 30 bucks xd,@JetBlue I can't pay 30 bucks xD
569696666611261440,negative,1.0,Bad Flight,0.3728,US Airways,idiots took our plane &amp; gave it to someone else. fudgers!!!! flight 799 from philly to orlando,@usairways @usair   idiots took our plane &amp; gave it to someone else. Fudgers!!!! Flight 799 from Philly to Orlando
568689188377403392,neutral,1.0,,,Virgin America,may start service to hawaii from #sanfrancisco this year #biztravel,@virginamerica may start service to Hawaii from #SanFrancisco this year http://t.co/yPo7nYpRZl #biztravel
570304059384713218,neutral,1.0,,,US Airways,will you be issuing a travel advisory for clt for thursday? a significant snow storm is in the way wednesday night.,@USAirways will you be issuing a travel advisory for CLT for Thursday?  A significant snow storm is in the way Wednesday night.
569418233322872833,negative,1.0,Customer Service Issue,1.0,United,you're customer service is unbelievably bad. abysmal. i've been on the phone for well over 2hrs tonight. hung up on by yr ppl 3x.,@united you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x.
569999295631527937,negative,1.0,Customer Service Issue,0.6805,American,additional fare cost $19.. tix change price 195 uk pounds ($304). $19 not the issue the 195 uk pounds is ! #badcustomerservice,@AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice
567790272265887744,neutral,0.6523,,0.0,United,"take a lesson from , they know how to treat customers!","@united take a lesson from @VirginAmerica , they know how to treat customers!"
568169837878484992,positive,0.6374,,0.0,Southwest,"luckily, the people working the bso at chicago midway have been very attentive and found our bags in punta cana.","@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana."
570021485466685440,negative,1.0,Can't Tell,0.6816,US Airways,"too little, too late flight. you suck rt : oh no, mitchell. our agents are happy to offer you available options.","Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options."
569589643487928321,positive,1.0,,,American,flight 236 was great. fantastic cabin crew. a+ landing. #thankyou #jfk,@AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http://t.co/dRW08djHAI
569755876401274880,neutral,0.6667,,,United,you'll be hearing from me for sure.,@united you'll be hearing from me for sure.
567800329824399360,positive,1.0,,,Southwest,knows whats up! that #blackhistorymonth commercial. just another thing to add to reasons why i fly with #southwestairlines,@SouthwestAir knows whats up! That #BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with #SouthWestAirlines
568834799592448000,neutral,1.0,,,United,workin on it. waiting on him to reply.,@united workin on it. Waiting on him to reply.
569628145030004736,negative,1.0,Cancelled Flight,0.3606,US Airways,why the hell will you not put us in a hotel when you've stranded us. your message says mechanical issues not weather. #usairways,@USAirways why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways
568648917551697920,negative,1.0,Late Flight,1.0,United,wtf!?!? delay after delay. 15 hours yvr to san? unacceptable. flight crew availability is to blame? never again with,@united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united
569799325175275520,negative,1.0,Can't Tell,0.6611,American,"thank you for the worst experience ever on an airline, from me to you, i hope your embarrassed as an airline. pathetic","@AmericanAir Thank you for the worst experience ever on an airline, from me to you, I hope your embarrassed as an airline. Pathetic"
567862240419934208,positive,1.0,,,Southwest,thanks for the drink tickets hook up! can't wait for my first international flight with you to nas! #pumped,@SouthwestAir thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! #pumped
569960303514923009,negative,1.0,Customer Service Issue,1.0,American,least you could do would be to refund me the one-way ticket i had to buy since you weren't able to accommodate. thank you.,@AmericanAir Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you.
568069616003629057,negative,1.0,Late Flight,1.0,Southwest,"she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! i waited 8 more hrs!","@SouthwestAir she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs!"
568771089372979200,negative,1.0,Late Flight,1.0,United,i really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks,@united I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks
569666771717890048,negative,1.0,Can't Tell,0.6546,United,strikes again! why board anyone if there's something wrong with the plane? common sense.,@united strikes again! Why board anyone if there's something wrong with the plane? Common sense.
569935232033366017,negative,1.0,Customer Service Issue,1.0,Virgin America,what is going on with customer service? is there anyway to speak to a human asap? thank you.,@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you.
568722339833126912,negative,1.0,Late Flight,0.6733,United,"2.5 hour delay, misplaced bag, poor communication, and the worse: unsympathetic, confrontational gate agent. not cool!!!","@united 2.5 hour delay, misplaced bag, poor communication, and the worse: unsympathetic, confrontational gate agent. Not cool!!!"
568191336764948480,negative,1.0,Customer Service Issue,0.6966,United,", i'm still frustrated i gave up my seat &amp; the promised travel certificate was withheld w/o explanation.","@united, I'm still frustrated I gave up my seat &amp; the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD"
567789433010016256,negative,1.0,Customer Service Issue,0.6544,United,priceless. united stranded my daughter at o'hare. united did zero to keep her safe.....alone on a plastic chair for 9h! # united air,@united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air
569817859406352384,negative,1.0,Customer Service Issue,0.6419,US Airways,then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!!,@USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!!
569184833361936387,neutral,0.6843,,0.0,Southwest,i dm'd you,@SouthwestAir I DM'd you
569162600237236224,negative,1.0,Flight Booking Problems,0.6774,United,site errored out at last step of changing award. now can't even pull up reservation. 60 minute wait time. thanks !,@United site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time.  Thanks @United!
569774078233419776,positive,1.0,,,Virgin America,your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.,@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.
568850826552320000,negative,1.0,Customer Service Issue,0.6787,United,contd... i am being told that i am asking for a refund on a used ticket on a flight that got cancelled flightled how is the ticket used?,@united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?
568853687130390528,neutral,0.6596,,0.0,Southwest,i have the dm from if needed,@SouthwestAir I have the DM from @SouthwestVerity if needed
569179517522046977,negative,0.6636,Customer Service Issue,0.6636,Virgin America,"hi, i'm trying to do check-in but the website is not working. i tried 3 different browsers and the problem continues","@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues"
570023321904943105,negative,1.0,Cancelled Flight,0.6669,United,we just want to go home tonight - why did you cancelled flight the last leg of our reserv. w/out our permission??! #ph6rps,@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS
569677513539981313,negative,1.0,Late Flight,0.3395,American,you cancelled flightled my wife's flight and she has to call but your service won't even let us. going on 7 hours now.,@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.
569305546819571712,neutral,1.0,,,United,it appears there are six flights to calgary tomorrow is this correct?,@united It appears there are six flights to Calgary tomorrow is this correct?
568463244035289088,negative,1.0,Bad Flight,1.0,Virgin America,on flight vx399 headed to la from jfk - dirtiest va plane i have ever been on. sad for a great airline.,@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.
569646827567501312,positive,1.0,,,American,i'm great thanks keep up the good work,@AmericanAir I'm great thanks keep up the good work
570293674472558592,neutral,0.649,,0.0,Delta,did you know that suicide is the second leading cause of death among teens 10-24,@JetBlue did you know that suicide is the second leading cause of death among teens 10-24
569915992777687041,negative,1.0,Customer Service Issue,1.0,American,received an email requesting i call about a res. but i keep getting kicked off of your phone system. help?,@AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help?
569937700993818625,negative,1.0,Can't Tell,0.6736,Southwest,why so expensive to go to vegas with stops in late flight june as i can get non stop for same on competition,@SouthwestAir why so expensive to go to Vegas with stops in Late Flight June as I can get non stop for same on competition
568481515899908096,neutral,1.0,,,US Airways,can you dm me &amp; add me to the upgrade list for a flt tonight?,@USAirways can you DM me &amp; add me to the upgrade list for a flt tonight?
569936893325897728,negative,1.0,Late Flight,1.0,US Airways,why let passengers on board when there was an issue? over an hour &amp; the pilot doesn't know when we'll leave.,@USAirways why let passengers on board when there was an issue? Over an hour &amp; the pilot doesn't know when we'll leave.
569690711026573312,negative,1.0,Late Flight,0.659,American,we knew it was not going to leave but we had 6 hours waiting... that was the hurry..,@AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry..
567692251954827265,negative,1.0,Flight Attendant Complaints,1.0,Southwest,allows other passengers 2 harass u after their gate agents mistakefurious they are doing nothing about it &amp; my 6yo was scared,@SouthwestAir allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it &amp; my 6yo was scared
568104397869350912,positive,0.6458,,0.0,United,"thanks for explanation. it seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs.","@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs."
569152201278525440,negative,1.0,Customer Service Issue,1.0,Southwest,been on hold for 2 1/2 hrs. can't get 2 airport 4 flight icy country backroads! help pls? can a human answer? #bna,@SouthwestAir been on hold  for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? #BNA
570142665246965760,positive,1.0,,,American,lovely flight back from mia to lhr - great crew - thanks :-)),@AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-))
567893704058474496,neutral,0.6611,,0.0,United,returned from vacation + went to luggage services. golf bag was presented in clear wrap that could've been used in the first place.,@united returned from vacation + went to luggage services. Golf bag was presented in clear wrap that could've been used in the first place.
569957315568394242,negative,1.0,Can't Tell,0.6774,US Airways,too late flight.,@USAirways too Late Flight.
569982307634794497,neutral,0.6814,,0.0,Virgin America,flight 0736 dal to dca 2/24 2:10pm. tried to check in could not. status please.,@VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please.
569275430311751682,negative,1.0,Late Flight,1.0,United,most terrible flight experience happening to everyone right now on flight:ua1750 6 delays 4 hrs total missed all my flights now thnx,@united most terrible flight experience happening to everyone right now on Flight:UA1750 6 delays 4 hrs total missed all my flights now thnx
570304178314190848,negative,1.0,Bad Flight,0.6784,Southwest,my wife had been in group a in prev. flight but got bumped for some reason. alone with two kids. at least put her in group a,@SouthwestAir my wife had been in group A in prev. flight but got bumped for some reason.  Alone with two kids. At least put her in group A
570250989305004033,negative,1.0,Late Flight,1.0,US Airways,is your clt departures delayed? hoping i can make my connection after a lengthy take off delay and endless taxi-ing here at clt,@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt
570235387009839104,negative,1.0,Customer Service Issue,0.6818,United,"it's an incredibly easy fix, but you would rather stay in your comfort zone, while i get forced out of mine.","@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine."
570123304498917377,negative,1.0,Customer Service Issue,0.6343,American,does not know the meaning of customer service. nightmare. paid for direct flight. bumped to dallas. flight cancelled flighted. terrible,@AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible
567875552377450497,negative,0.6843,Can't Tell,0.6843,US Airways,not too impressed with your airlines but i would feel a lot better flying with if you upgraded me up to first class tomorrow,@USAirways not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow
569523293356630016,negative,1.0,Customer Service Issue,0.6204,US Airways,my option is to use twitter. most of the people working for u have no clue what they do. they tell you to go to a4 but its b16,@USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16
569631847547867136,negative,1.0,Customer Service Issue,1.0,American,that's if it is ever complete and if i can ever get through customer service #theydontanswer,@AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer
567886241179377664,negative,1.0,Flight Attendant Complaints,0.36700000000000005,United,hard to believe since your staff @ sfo checked them under someone by the name of #ritacomo who flew to ewr the same day.,@united hard to believe since your staff @ SFO checked them under someone by the name of #ritacomo who flew to EWR the same day.
570174964856266752,negative,1.0,Flight Attendant Complaints,0.6725,American,oh no she left the counter and went downstairs. then she told elise an agent that joined her not to come over to counter.,@AmericanAir  oh no she left the counter and went downstairs.  Then she told Elise an agent that joined her not to come over to counter.
569903197835407361,negative,1.0,Customer Service Issue,1.0,American,"the customer service today is unsat, flight cnx, not notified, called for 6 hours and the phone line does not even let me hold","@AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold"
569330686135537664,negative,1.0,Flight Booking Problems,0.6724,US Airways,"cannot book to redeem companion fair without speaking to agent. $99 vs $1200, this is a family emergency #unacceptable","@USAirways cannot book to redeem companion fair without speaking to agent. $99 vs $1200, this is a family emergency #unacceptable"
569920436466794496,negative,0.6598,Customer Service Issue,0.6598,US Airways,how long for a reply,@USAirways how long for a reply
570101550787350528,positive,1.0,,,American,"just curious. thanks for the response as always, good or bad. better than your competition.","@AmericanAir just curious. Thanks for the response as always, good or bad. Better than your competition."
568101513605681152,negative,1.0,Flight Attendant Complaints,0.6437,Delta,call was not made by the inflight crew. they in fact asked us why we didn't bring it on.,@JetBlue Call was not made by the inflight crew. They in fact asked us why we didn't bring it on.
567881096647569408,positive,0.6772,,0.0,US Airways,thanks! it's hectic for everyone but their actions don't represent the company well imo,@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO
570045712211288064,negative,0.6644,Flight Booking Problems,0.3437,United,here is the ticket # 0162424965446 please refund my unnecessary upgrade fee,@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee
569854312702201856,negative,1.0,Late Flight,1.0,Delta,no i asked. either way it doesn't make the flight less delayed.,@JetBlue no I asked. Either way it doesn't make the flight less delayed.
569654393898864640,negative,1.0,Customer Service Issue,0.6375,American,it just hangs up and your agents on the ground are useless. how don't i have a seat on a first class ticket booked weeks ago?,@AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago?
567733682879086592,negative,1.0,Late Flight,1.0,US Airways,"now i am probably going to miss my connection in charlotte, so i will have to drive home for the funeral.","@USAirways Now I am probably going to miss my connection in Charlotte, so I will have to drive home for the funeral."
569708173831094272,negative,1.0,Customer Service Issue,1.0,Southwest,what robot is running this account. the same one that doesn't remember anything they ask. same conversation over and over.,@SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over.
569558589628502016,negative,0.6927,Can't Tell,0.6927,United,so what's the solution?,@united so what's the solution?
570271730729689088,negative,1.0,Bad Flight,0.6481,Southwest,"horrible experience, passenger of size was 1/3 in my seat, offered $50 voucher for this by christine c","@SouthwestAir horrible experience, passenger of size was 1/3 in my seat, offered $50 voucher for this by Christine C http://t.co/1xzrK66wVQ"
570058295689523200,negative,1.0,longlines,0.3523,US Airways,"finally spoke with someone. i have to email the refund dept. i love you guys, but 6 hours in line to be told no dice sucks.","@USAirways finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks."
569487121897033728,neutral,0.6563,,0.0,Southwest,"i was under the impression when there is an 8 hour delay in your flight because of equipment failure, compensation is offered?","@SouthwestAir I was under the impression when there is an 8 hour delay in your flight because of equipment failure, compensation is offered?"
569989034501500928,negative,1.0,Customer Service Issue,1.0,Virgin America,i called a 3-4 weeks ago about adding 3 flights from 2014 to my elevate...they still haven't shown up...help!,@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!
569172065724428288,negative,1.0,Customer Service Issue,0.66,United,"customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than expedia, call wait time 55mins","@united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins"
569529128585555968,neutral,0.6753,,0.0,Delta,not blaming jet blue. this wasn't weather. can't have planes in the air and runways a mess. that's a disaster waiting to happen.,@JetBlue  Not blaming Jet Blue.  This wasn't weather. Can't have planes in the air and runways a mess. That's a disaster waiting to happen.
568046797475553280,negative,1.0,Customer Service Issue,0.6817,US Airways,now over 2 hrs. can't wait anymore. 2 hrs for nothing. now what?? #frustrated #usairways,@USAirways now over 2 hrs. Can't wait anymore. 2 hrs for nothing. Now what?? #frustrated #USAirways http://t.co/BuwjTVUWKM
567863121479536641,neutral,1.0,,,United,instead of bourbon street how about #quiet #planes #savethediagonals,@united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals
569603236711305216,negative,1.0,Lost Luggage,1.0,United,thank you for letting me down.my luggage is still in denver but i'm in phl. #neveragain #flyingwithus #disappointed #lostacustomer,@united thank you for letting me down.My luggage is still in Denver but I'm in Phl. #neveragain #flyingwithUS #disappointed #lostacustomer
567796276100886528,negative,1.0,Customer Service Issue,0.6555,Southwest,yes but they couldn't explain the 2 hour and 45 minute hold time.,@SouthwestAir Yes but they couldn't explain the 2 hour and 45 minute hold time.
569506408145784832,negative,1.0,Flight Attendant Complaints,0.6832,Delta,..... no crew at our gate.,@JetBlue ..... No crew at our gate.
568838717303074816,negative,1.0,Flight Attendant Complaints,1.0,US Airways,flight is already over. i think the airline should just have the flight attendants actually emphasize that vape is still smoking,@USAirways flight is already over. I think the airline should just have the flight attendants actually emphasize that VAPE is still smoking
569670882207129601,negative,1.0,Flight Attendant Complaints,0.6818,US Airways,not providing pilots for your flights: is this a new feature of your merger? #efficencies,@USAirways @AmericanAir Not providing pilots for your flights: is this a new feature of your merger? #efficencies
568569324245532672,neutral,1.0,,,US Airways,so i contacted my bank. they took the money out today. i also contacted they said my reservation is,@USAirways @AskPayPal So I contacted my bank. They took the money out today. I also contacted @USAirways they said my reservation is
569339717990400000,negative,1.0,Late Flight,0.6544,Delta,flight 790 you had us stuck on the plane for nearly 4 hrs. set to take off only for flight control to deny us. the worst service,@JetBlue flight 790 you had us stuck on the plane for nearly 4 hrs. Set to take off only for flight control to deny us. THE WORST SERVICE
567832250110337024,negative,1.0,Customer Service Issue,1.0,US Airways,"3+ hours on hold... oh, wait, for less than 5 minutes a useless csr talked to me and put me back on hold for the last 30 minutes.","@USAirways 3+ hours on hold... oh, wait, for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes."
569966609080586240,positive,1.0,,,United,thank you “: i can certainly take a look. please follow and dm me your confirmation number for assistance. ^jh”,Thank you “@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH”
569946372901707776,negative,1.0,Can't Tell,1.0,Delta,i feel only a few free travel vouchers will assuage my indignation.,@JetBlue @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation.
569964389660540928,negative,1.0,Customer Service Issue,0.6575,US Airways,please fix your reservations phone system. the weather/backup could not possibly be bad for 10 days! #goodgriefpeople,@USAirways please fix your reservations phone system.  The weather/backup could not possibly be bad for 10 days!  #goodgriefpeople
569300435091251200,negative,1.0,Cancelled Flight,1.0,US Airways,so you cancelled flightled my flight again? are you paying for my hotel?!,@USAirways So you Cancelled Flightled my flight AGAIN? are you paying for my hotel?!
568825140898873344,positive,0.6638,,,US Airways,"thanks. no dc yet, i see. i will keep that link and check back. appreciate it!","@USAirways Thanks. No DC yet, I see. I will keep that link and check back. Appreciate it!"
569110766235877376,positive,1.0,,,Virgin America,love the 90s music blasting at gate in #boston while waiting for flight to #sanfrancisco. only if i could get an iced coffee!,@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!
569617808885096448,negative,1.0,Customer Service Issue,1.0,American,"no one received text alerts, automated calls, anything either. literally no information as to what was happening.","@AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening."
569919280361414656,negative,0.6404,Can't Tell,0.3258,Southwest,it eventually arrived. just seemed really slow. :),@SouthwestAir it eventually arrived. just seemed really slow. :)
569652058518908928,negative,1.0,Can't Tell,1.0,United,why do you hate your passengers?,@united why do you hate your passengers?
570066175008350208,neutral,1.0,,,Delta,“: our fleet's on fleek. this happened,“@JetBlue: Our fleet's on fleek. http://t.co/Vxn2J36M7V” this happened
569929944291127296,positive,1.0,,,American,exceptional customer service from aa - my misplaced item was waiting for me at checkin followed by a smooth flight. thank you!,@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!
568830255282040832,neutral,1.0,,,Southwest,i will dm you now,@SouthwestAir  I will dm you now
569357781402308608,negative,1.0,Customer Service Issue,0.6727,United,i'm extremely disappointed w my service for this trip as a #united #mileageplus explorer card holder.,@united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder.
570310144459972608,negative,1.0,Customer Service Issue,1.0,US Airways,and when will one of these agents be available to speak?,@USAirways and when will one of these agents be available to speak?
569970287493705728,negative,1.0,Flight Attendant Complaints,0.3407,US Airways,this is no way to treat women. i want someone to contact me and explain how they will make this acceptable.,@USAirways this is no way to treat women.  I want someone to contact me and explain how they will make this acceptable.
568769672922812418,negative,1.0,Customer Service Issue,0.6237,Virgin America,"can't check in, your site looks like this every time it loads","@VirginAmerica can't check in, your site looks like this every time it loads http://t.co/kAcY2AwDbW"
569670904852172800,positive,0.6626,,,Southwest,. 50th anniversary on april 10th. still. sweethearts. companions. lifetime. sons. families. love.,@SouthwestAir.   50th Anniversary on April 10th. Still. Sweethearts.  Companions.  Lifetime.  Sons.  Families. Love.
567842015418978304,negative,1.0,Late Flight,1.0,United,"my flight was at 1 pm. still at the airport gee what service. do they care, nope. delayed until 7:55.","@united my flight was at 1 pm. Still at the airport gee what service.  Do they care, nope.  Delayed until 7:55."
569130625053155328,negative,1.0,Customer Service Issue,0.6828,Southwest,at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous,@SouthwestAir  at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous
567782645975625729,negative,1.0,Flight Booking Problems,1.0,US Airways,"yes. works in firefox. can do everything but finish purchase. button turns gray, never submits. for a couple weeks now.","@usairways Yes. Works in Firefox. 

Can do everything but finish purchase. Button turns gray, never submits. For a couple weeks now."
567729700110602240,negative,1.0,Customer Service Issue,0.6889,US Airways,thanks for the info but have been trying for over 24hrs and no luck. flight dep. today. need 2 change 2 tomorrow or thursday,@USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday
569960667140235264,neutral,0.7152,,0.0,American,so whats the hold up on flight 4302?,@AmericanAir so whats the hold up on flight 4302?
569905052447592448,negative,1.0,Customer Service Issue,0.6592,American,"no, it wouldn't let me complete transaction because it was one way from barbados to nyc","@AmericanAir No, it wouldn't let me complete transaction because it was one way from Barbados to NYC"
567750519402143745,positive,1.0,,,Southwest,yes. thank you. oct 25-oct 31,@SouthwestAir yes. Thank you. Oct 25-oct 31
569866875452203010,negative,1.0,Late Flight,1.0,US Airways,decided to be a good sport and give you guys another shot. flight delayed. again.,@USAirways Decided to be a good sport and give you guys another shot. Flight delayed. Again.
567757851104641024,negative,0.6955,Can't Tell,0.3531,US Airways,best u could do-i might get my refund within 2 billing cycles. months of u guys asking for another chance. i'm done,@USAirways @AmericanAir  best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done
569589460226183168,negative,1.0,Late Flight,1.0,American,flight 953 nyc-buenos aires has been delay since yesterday at 10pm. is going to take off at 3.30pm now? give us answers!,@AmericanAir Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers!
568249367590768640,neutral,0.6889,,0.0,United,any chance you could look into my problem from earlier?,@united any chance you could look into my problem from earlier?
568798264943902720,neutral,1.0,,,Delta,should i be nervous about a sunday am flight baltimore to boston? any suggestions on what i can do? need to be in boston by monday.,@JetBlue should I be nervous about a Sunday AM flight Baltimore to Boston? Any suggestions on what I can do? Need to be in Boston by Monday.
569794658479394817,negative,0.6752,Can't Tell,0.3392,American,extra night we have to stay in san juan now. how can i check on that?,@AmericanAir extra night we have to stay in San Juan now. How can I check on that?
569933816963342337,negative,1.0,Customer Service Issue,1.0,Virgin America,why can't you supp the biz traveler like and have customer service like #neverflyvirginforbusiness,@VirginAmerica why can't you supp the biz traveler like @SouthwestAir  and have customer service like @JetBlue #neverflyvirginforbusiness
570058065480962048,neutral,0.6696,,,US Airways,"yes, with delta!","@USAirways yes, with Delta!"
568250452057427970,negative,1.0,Cancelled Flight,1.0,United,can you please stop cancelled flightling your flights? i am trying to get home to take two exams tomorrow. you've cancelled flightled 3 flights on me.,@united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me.
570001194900426752,neutral,0.7118,,0.0,Virgin America,julie andrews. hands down.,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.
569223788639821824,negative,1.0,Cancelled Flight,1.0,Virgin America,i was so looking forward to my first flight with you today but it was cancelled flightled along with the subsequent one ...,@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...
568438528666959872,negative,1.0,Flight Booking Problems,0.3437,Delta,talked to a manager and she offered we pay 3x's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited,talked to a @JetBlue manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited
570291431195205633,negative,1.0,Late Flight,0.6559,American,"i ordered it as i always do. but on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.","@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal."
569673622505328640,neutral,0.6976,,0.0,US Airways,any idea when flight 703 to miami will leave for a second time?,@USAirways any idea when flight 703 to Miami will leave for a second time?
568772824523001856,negative,1.0,Late Flight,1.0,US Airways,is moving the plane to the end of the runway for us to sit on it for an hour and a half. they didn't even let us off.,@USAirways is moving the plane to the end of the runway for us to sit on it for an hour and a half. They didn't even let us off.
569312745306382336,negative,1.0,Can't Tell,1.0,US Airways,don't think you guys could mess things up any more.. never flying with you again!,@USAirways don't think you guys could mess things up any more.. Never flying with you again!
569344334761316354,negative,1.0,Can't Tell,0.6556,Delta,you are doing a horrible job at jfk...you need to rethink how you put these routes together. unprofessional,@JetBlue you are doing a horrible job at JFK...you need to rethink how you put these routes together. Unprofessional
568135421445545984,negative,1.0,Customer Service Issue,0.6759,US Airways,turns into with such difficulty to past loyal customer. as a aa platinum flyer usair couldn't be more unhelpful. why,@USAirways turns into @AmericanAir with such difficulty to past loyal customer. As a AA platinum flyer usair couldn't be more unhelpful. Why
569215742224281600,neutral,0.6813,,,United,and a husband.,@united and a husband.
569610485101768704,negative,0.6941,Flight Booking Problems,0.6941,American,"“: russ, please contact reservations at 800-433-7300 for reflight booking problems options.” good luck with that!","“@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.” Good luck with that!"
569596665864130562,negative,1.0,Bad Flight,1.0,United,"i have tried and you have failed. still no wifi ever, last row in the middle and i fly every week. thanks for nothing.","@united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing."
567826439392927744,positive,1.0,,,United,thanks! :),@united thanks! :)
568604735772741632,negative,1.0,Late Flight,0.6596,US Airways,flight 728 from phl to london has been sitting on the tarmac for 46min w/no further update from the pilot. what gives???,@USAirways flight 728 from PHL to London has been sitting on the tarmac for 46min w/NO further update from the pilot. what gives???
569777329330884608,negative,1.0,Bad Flight,0.688,United,"coach interior on ua 992 looked like it was salvaged from the 80s. tiny unusable video, no power &amp; lifevests on the floor #ua992 …","@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power &amp; lifevests on the floor #UA992 …"
567728285174743041,negative,1.0,Customer Service Issue,0.3596,US Airways,i did and it's been a disaster. you had me sitting on the runway only to bring the plane back to the gate smh,@USAirways I did and it's been a disaster. You had me sitting on the runway only to bring the plane back to the gate smh
569245707477131264,negative,1.0,Customer Service Issue,0.6667,Delta,send more service agents so all the stranded passengers can be helped!!!🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘,@JetBlue send more service agents so all the stranded passengers can be helped!!!🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘
567744948934426625,negative,0.6632,Customer Service Issue,0.6632,Southwest,trying to add my dog on the flight but can't get through.,@SouthwestAir Trying to add my dog on the flight but can't get through.
569627200133197824,positive,1.0,,,American,yes called your uk number on skype…well worth the $.50. i recommend others do the same.,@AmericanAir yes called your UK number on skype…well worth the $.50.  i recommend others do the same.
568087085120233473,negative,1.0,Customer Service Issue,0.6737,United,"yes, i know that. the question is ""why is that still the case""? #fail","@united yes, I know that. The question is ""why is that still the case""? #fail"
569970324810240000,positive,1.0,,,Southwest,best airline 👌,@SouthwestAir best airline 👌
570288349392605186,negative,0.6495,Can't Tell,0.6495,United,#newarkliberty airport need to indicate different gate#'s for terminals a&amp;c. #flyingainteasy,@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&amp;C. #Flyingainteasy
569516908195815425,positive,0.6671,,0.0,Delta,"well, the last update was in the right direction, at least! i'll keep my fingers crossed.","@JetBlue well, the last update was in the right direction, at least! I'll keep my fingers crossed."
567727581873848320,negative,1.0,Cancelled Flight,1.0,US Airways,i got up at 2 am for a 5 am flight from bos to charlotte which i found was cancelled flightled once i got to the gate (1),@USAirways I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1)
568053414682361856,negative,1.0,Customer Service Issue,1.0,US Airways,that is the most useless tweet i've ever seen out of you.,@USAirways that is the most useless tweet I've ever seen out of you.
570245402982785024,negative,1.0,Late Flight,0.6927,American,guess that's what i get for bragging on you. i fly you by choice unlike others who fly because they don't have other options js,@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS
569352847898386432,negative,1.0,Can't Tell,0.3579,US Airways,stuck on the runway for 2 hrs 10 min due to weather in phl. nowhere can i find accurate info on #558 to bos,@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS
568471651114811393,negative,1.0,Can't Tell,1.0,United,case id 8544484,@united Case ID 8544484
568408789512105985,neutral,0.6703,,,Southwest,i am now a rapids rewards member #lovetotravel #chaching,@SouthwestAir I am now a rapids rewards member #lovetotravel #chaching
569574646229684224,negative,1.0,Lost Luggage,1.0,United,thanks but why did this occur? you guys had 3 hours extra to get my bag on due to your delay. so that's 7 hours you had. #fail!,@united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail!
570205088595058688,negative,1.0,Lost Luggage,0.35200000000000004,Southwest,give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers,@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers
570272154635374592,negative,1.0,Lost Luggage,1.0,US Airways,my bag is still lost and i can not get anyone on the phone to assist me and the tracking updates have stopped,@USAirways my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped
569496936157487104,negative,1.0,Customer Service Issue,1.0,United,no human contact for 2 mths from cust relations or refund dept. if ever a problem do u have humans i can talk to?,@united no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?
569259858882662401,negative,1.0,Cancelled Flight,1.0,Southwest,you cancelled flightled my flight to ewr. flt 3076. u also cancelled flightled flights to lga. yet is flying on time to both. wth??,@SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH??
568820729879367680,negative,1.0,Customer Service Issue,1.0,Southwest,4-4 in horrible customer service. empty seats in early flight wantcharge me double to get home early instead the usual late flight,@SouthwestAir 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight
569946472751476737,negative,1.0,Late Flight,1.0,US Airways,"us 728. nope, not getting off. 3 hours in the plane. 4 pilot announcements. one water run of the planet's smallest water bottles.","@USAirways US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles."
569867607341436928,negative,1.0,Customer Service Issue,1.0,American,i've tried ten times now last night and this morning...how many times should i try? have meetings to make tonight in atx.,@AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX.
570066391388172290,negative,1.0,Flight Attendant Complaints,0.3819,United,"why tell us flight is delayed, then tell us it's on time again with 20 min to spare? don't say it's delayed unless you're sure!","@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!"
569115621213884417,negative,0.6712,Customer Service Issue,0.6712,Southwest,suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to cancelled flight online!,@SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online!
569947048574758912,negative,1.0,Late Flight,0.6629999999999999,US Airways,thanks but the bags are only 10% of what went wrong. 22 hours from dca to san when there were no weather issues is not acceptable,@USAirways thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable
570007852724699136,negative,1.0,Can't Tell,0.6942,American,you're airline is ridiculous,@AmericanAir you're airline is ridiculous
568209150410248192,neutral,1.0,,,Delta,"currently on , my new robotic love-doll. reminded heavily of 's bit about them-hence an excuse to say ""huxleyesque.""","Currently on @JetBlue, my new robotic love-doll. Reminded heavily of @pattonoswalt's bit about them-hence an excuse to say ""huxleyesque."""
568386094875738113,negative,1.0,Late Flight,1.0,US Airways,plz plz plz hold 4438 to eyw. the 810 phl &gt;clt is sooo late flight. gonna miss the connection for 's 40th #gth239,@USAirways plz plz plz hold 4438 to EYW. The 810 PHL &gt;CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239
567831806944223232,neutral,0.6472,,0.0,Delta,- i will for sure. but my tsa-pre works with other airlines. why is jetblue different?,@JetBlue - I will for sure. But my TSA-Pre works with other airlines. Why is Jetblue different?
569377633894445056,negative,1.0,Customer Service Issue,0.6492,US Airways,charlotte staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!,@USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!
569523440547291136,negative,1.0,Late Flight,0.6875,United,". our newest delay, right now",".@united Our newest delay, right now http://t.co/96fTLZWtvO"
569482263345307648,neutral,1.0,,,Virgin America,plans to include austin to its dallas route - topnews arab #emirates,@VirginAmerica Plans to Include Austin to its Dallas Route - TopNews Arab #Emirates http://t.co/aqZWecOkk2
569289836995190784,positive,0.7065,,,US Airways,"#shoutout 2 kristie(sp?) from gate4 @ pvd today. she's a #rockstar, was a tremendous help in a tough situation. #promotethatgirl","@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl"
567778606546694144,negative,1.0,Cancelled Flight,0.6786,United,i got email that my reservations got cancelled flightled and i will be refunded. nothing got refunded as of yet,@united i got email that my reservations got Cancelled Flightled and i will be refunded.  Nothing got refunded as of yet
569804589437812736,negative,1.0,Late Flight,0.6697,American,"lga already by the time we pulled from the flight. qqbmug. feel free to look up how many flights we've been ""reticketed"" on.","@AmericanAir LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been ""reticketed"" on."
569787479324299265,negative,1.0,Lost Luggage,1.0,American,i've now been in france two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4),@AmericanAir i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4)
569623248205430785,negative,1.0,Flight Attendant Complaints,1.0,Delta,kids fly. don't hire people who don't care about them. this guy. #jetblue,@JetBlue kids fly. Don't hire people who don't care about them. This guy. #jetblue http://t.co/clvlhfgUZw
569377149045444608,negative,1.0,Late Flight,0.6641,US Airways,thank you for leaving my 74 y/o grandma stranded because connecting flt could not wait 10 minutes. i will never fly you again,@USAirways thank you for leaving my 74 y/o grandma stranded because connecting flt could not wait 10 minutes. I will never fly you again
570004391731847169,neutral,1.0,,,Virgin America,wish you flew out of atlanta... soon?,@VirginAmerica wish you flew out of Atlanta... Soon?
568465058264698880,positive,1.0,,,Southwest,this is unbelievable... thank you so much! #destinationdragons,@SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons
570295459631263746,positive,1.0,,,Virgin America,"it was amazing, and arrived an hour early. you're too good to me.","@VirginAmerica it was amazing, and arrived an hour early. You're too good to me."
569657112109965312,negative,1.0,Late Flight,0.6596,American,"here we go again #aa106 ""plane not ready"". are we going to find the crew run out of time again like last night #shortstaffed","@AmericanAir here we go again #aa106 ""Plane not ready"". Are we going to find the crew run out of time again like last night #shortstaffed"
570115452568891392,negative,1.0,Late Flight,0.6632,United,"it's still a valid flight. just seems strange to delay for late flight inbound crew, 7 hours from now, when the plane is already here.","@united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew,  7 hours from now, when the plane is already here."
569261068050141184,negative,0.6966,Late Flight,0.6966,Southwest,"- hi. my flight confirmation # is fwwe7f. we are currently stuck in norfolk, va. trying to get to lga in nyc. ant updates? thx","@SouthwestAir - Hi. My flight confirmation # is fwwe7f. We are currently stuck in Norfolk, Va. Trying to get to LGA in NYC. Ant updates? Thx"
567979842882428928,negative,0.6731,Can't Tell,0.6731,US Airways,hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go,@USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go
570209843199524864,positive,0.6563,,0.0,Southwest,- we left ipad in a seat pocket. filed lost item report. received it exactly 1 week late flightr. is that a record? #unbelievable,@SouthwestAir - We left iPad in a seat pocket.  Filed lost item report. Received it exactly 1 week Late Flightr.  Is that a record?  #unbelievable
569704108095111168,negative,1.0,Late Flight,1.0,US Airways,any update on this flight?it's more than three hours delayed. thank you.,@USAirways any update on this flight?It's more than three hours delayed. Thank you.
570001282603229186,negative,1.0,Can't Tell,0.6453,American,is the company from hell with no consideration for customers that give it hundreds of millions of dollars per year #smh,@AmericanAir is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year #SMH
568471761051721728,neutral,0.6452,,0.0,Southwest,i have 2d and 3d embossed badges and patches superior to the ones you are currently using.,"@SouthwestAir I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn"
569627123150778368,negative,1.0,Flight Booking Problems,1.0,American,im trying to call and book a reward ticket on one world partners but your automated system wont let me talk to any1. great job,@AmericanAir Im trying to call and book a reward ticket on one world partners but your automated system wont let me talk to any1.  Great job
570296417094373376,negative,1.0,Flight Booking Problems,0.6631,Delta,they booked me for tomorrow. it's $250 higher. my 1st reservation is pgfryz. get me on standby list 4 tonight would help.,@JetBlue they booked me for tomorrow. It's $250 higher. My 1st reservation is PGFRYZ. Get me on standby list 4 tonight would help.
567770722882580480,negative,0.6907,Flight Booking Problems,0.6907,Southwest,"missing out on over 6,000 points in one account. they're now spread over four assuming i create accounts for them","@SouthwestAir missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them"
569345701487906818,negative,0.6809,Cancelled Flight,0.6809,United,do you expect to cancelled flight flights out of tomorrow morning given the storm?,@united do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm?
569714541178679296,positive,0.6576,,,United,i have 8 flights with you in the next two weeks :) let's make some good memories!,@united I have 8 flights with you in the next two weeks :) let's make some good memories!
569845041440677888,negative,1.0,Cancelled Flight,1.0,American,help. flight to dallas was cancelled flightled this morning from cle. on hold for 3 hours. need to be booked on next flight out.,@AmericanAir  help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for  3 hours. Need to be booked on next flight out.
567852550512181248,negative,0.6616,Can't Tell,0.3384,Delta,where exactly can i leave a note,@JetBlue where exactly can I leave a note
569937862109450240,neutral,1.0,,,Delta,“: our fleet's on fleek. 😒,“@JetBlue: Our fleet's on fleek. http://t.co/CXTTxV2lMP” 😒
569899437662863360,positive,1.0,,,Delta,thank you for the quick response! i am trying to request abassinet for my son. it would be great if you can help me with my request,@JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request
569275378331717633,neutral,0.6381,,0.0,Delta,what's your current checked bag price policy? i fly this coming week and couldn't find anything definitive.,@JetBlue What's your current checked bag price policy?  I fly this coming week and couldn't find anything definitive.
569328931905642496,negative,0.6596,Lost Luggage,0.6596,US Airways,you can send my luggage to my house👋,@USAirways you can send my luggage to my house👋
569174820308590592,negative,0.6523,Customer Service Issue,0.6523,US Airways,why cant sapphire members reach anyone on the phone?,@USAirways why cant Sapphire members reach anyone on the phone?
569856492477657088,negative,1.0,Flight Booking Problems,0.6966,United,how is it that i book a flight with a reserved seat and then go to check in and find out i have no seat? wtf.,@United how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat?  WTF.
569143443512897536,negative,1.0,Late Flight,0.6669,US Airways,can you please post wait time-have been on hold for two hours,@USAirways can you please post wait time-have been on hold for two hours
570261977332731904,negative,1.0,Customer Service Issue,1.0,Southwest,frustrating indeed especially when no one knows what the issue is....,@SouthwestAir frustrating indeed especially when no one knows what the issue is....
568063386321158145,positive,0.6445,,,US Airways,thanks so much!,@USAirways thanks so much!
567897883875217408,negative,1.0,Late Flight,1.0,US Airways,"5 hr flight delay and a delay when we land . is that even real life ? get me off this plane , i wanna go home 👠👠👠 (3 heel clicks)","@USAirways 5 hr flight delay and a delay when we land . Is that even real life ? Get me off this plane , I wanna go home 👠👠👠 (3 heel clicks)"
569919092540510208,positive,1.0,,,American,thanks! great stuff! i can only imagine how jammed everything is.,@AmericanAir Thanks! Great stuff! I can only imagine how jammed everything is.
569863194929471488,negative,1.0,Customer Service Issue,1.0,American,"fine. would you have them call me? i left a message, was told it would be 2 hours for a call. haven't heard anything yet.","@AmericanAir Fine. Would you have them call me? I left a message, was told it would be 2 hours for a call. Haven't heard anything yet."
568868305697525761,positive,1.0,,,United,perfect! that works! thank you!,@united perfect! That works! Thank you!
569597666025345024,negative,1.0,Customer Service Issue,0.3482,American,"when i left orlando, i was 2nd in line for standby. i land and i'm 4th. 'priority members get first available seats'. awesome.","@AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome."
569152792314687488,negative,1.0,Customer Service Issue,1.0,US Airways,i've been on hold for approaching 2 hrs for an issue when i changed my ticket online. frustrating.,@usairways I've been on hold for approaching 2 hrs for an issue when I changed my ticket online. Frustrating.
567734128011784192,negative,1.0,Cancelled Flight,0.6875,United,. we rebooked. but and i had to split up and take different flights because a pilot ran out of hours? frustrating.,.@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating.
570194709261488129,neutral,0.7175,,0.0,American,amazing to watch (who travels with celebs all over the world) show the youth of america who *not* to fly with.,@AmericanAir Amazing to watch @chasefoster (who travels with celebs all over the world) show the youth of America who *not* to fly with.
569967834203189248,negative,1.0,Late Flight,1.0,Delta,three hours on s delayed flight staring a blank screen. at least a heads up so you could download a movie,@JetBlue three hours on s delayed flight staring a blank screen. At least a heads up so you could download a movie
568678961229762560,negative,1.0,longlines,0.3353,US Airways,been at dca at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! absolutely worse experience!,@USAirways been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience!
568971982554963969,positive,1.0,,,Southwest,is making dreams come true with their #destinationdragons scavenger hunt! you can win a chance to see imagine dragons! go!,@SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go!
569317626687717376,negative,1.0,Flight Attendant Complaints,1.0,US Airways,still waiting for another crew member. #cabinfever,@USAirways Still waiting for another crew member. #cabinfever
569989416426434560,neutral,1.0,,,United,the person is currently bettween gates 71a and 73 in lax,@united the person is currently bettween gates 71A and 73 in LAX
569600990430806017,negative,1.0,Customer Service Issue,1.0,US Airways,1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!??,@usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!??
569240866684071936,positive,1.0,,,United,cldnt be happier w the many plastic wing pins given to me on flight 494. i love them! amazing staff! so nice,@united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx
570016770708283392,negative,1.0,Flight Booking Problems,0.6347,American,any ways to get through the 50 minute wait to book a flight?,@AmericanAir any ways to get through the 50 minute wait to book a flight?
569735142564102145,positive,1.0,,,Southwest,loved it!,@SouthwestAir loved it!
568112842261594112,positive,1.0,,,Southwest,:arrived in san juan early. thanks for a great flight. luv u!,@SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u!
569935956880420864,negative,0.6657,Can't Tell,0.6657,Delta,jet boooo 🍅🍅🍅🍅 rt : our fleet's on fleek.,Jet BOOOO 🍅🍅🍅🍅 RT @JetBlue: Our fleet's on fleek. http://t.co/0WbJAWx7xD
568983296018751491,negative,1.0,Customer Service Issue,1.0,United,has time to respond to everyone else's complaints but not mine. you just lost a customer,@United has time to respond to everyone else's complaints but not mine. You just lost a customer
567763065706250240,negative,1.0,Flight Booking Problems,0.708,US Airways,"if i could/wanted to call i wouldn't use the internet to make a reservation. site won't work on chrome, on several computers.","@usairways If I could/wanted to call I wouldn't use the internet to make a reservation.

Site won't work on Chrome, on several computers."
569978119530029056,neutral,1.0,,,American,are pets allowed in first class?,@AmericanAir are pets allowed in first class?
567801569157324800,neutral,0.6805,,0.0,Delta,does your home airport not count in the badge system? my tb account says 2 flights but i've taken 3 this year.,@JetBlue Does your home airport not count in the badge system? My TB account says 2 flights but I've taken 3 this year.
569836467876470784,negative,1.0,Can't Tell,1.0,American,. death of a dear friend has me heart broken but #americanairlines has me heated!,@AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated!
570294189143031808,neutral,0.6769,,0.0,Virgin America,did you know that suicide is the second leading cause of death among teens 10-24,@VirginAmerica did you know that suicide is the second leading cause of death among teens 10-24
569126921096859648,negative,1.0,Cancelled Flight,1.0,US Airways,"trying 2 fly frm dca to srq to visit a family member in hospice but 4532 was cancelled flightled, can someone assist me?","@USAirways trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was Cancelled Flightled, can someone assist me?"
568421605132484608,neutral,0.6419,,0.0,Southwest,if you read my tweet it is a gap in process for folks that take multiple flights in one day.,@SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day.
568633680605945856,negative,1.0,Bad Flight,0.3729,US Airways,i’ll do that in addition to reviewing on my blog. your agents were pleasant but the experience was less than :/,@USAirways I’ll do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/
568652355346022400,negative,0.5918,Customer Service Issue,0.5918,United,agent did help me. my point: there's a problem &amp; i don't want it to mess up somebody else's plans. can u flow this to tech team pls?,@United agent did help me. My point: there's a problem &amp; I don't want it to mess up somebody else's plans. Can u flow this to tech team pls?
570105616515145728,negative,1.0,Lost Luggage,1.0,American,it's not only my bag...it's the complete lack of respect when i called. i was hung up on. and it is my daughters bag,@AmericanAir it's not only my bag...it's the complete lack of respect when I called. I was hung up on. And it is my daughters bag
569664828911919104,negative,1.0,Customer Service Issue,1.0,American,omg answer your phone i have been on hold for 1.5 hours. cancelled flighted flights suck,@AmericanAir OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. Cancelled FlightED FLIGHTS SUCK
568971802015170560,negative,1.0,Damaged Luggage,0.6603,United,when will i hear? guitar was damaged in december. i use my guitar to earn a living. get your act together!,@united when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together!
568972136322375680,positive,0.6749,,,United,thank you.,@united thank you.
569528768148041728,negative,1.0,Cancelled Flight,1.0,US Airways,"any chance u can help our family rebook their flight that was cancelled flightled, #4487?","@USAirways any chance u can help our family rebook their flight that was Cancelled Flightled, #4487?"
567923361256460288,negative,1.0,Late Flight,1.0,US Airways,325 minute delay - this is absurd. feel free to provide credits...,@USAirways 325 minute delay - this is absurd. Feel free to provide credits... http://t.co/e09keJ9bv1
568487040234459138,negative,1.0,Cancelled Flight,1.0,Delta,but jet blue had cancelled flighted my ticket &amp; never reissued it.,@JetBlue But jet blue had Cancelled Flighted my ticket &amp; never reissued it.
567814334228774912,negative,1.0,Flight Booking Problems,0.6701,United,if you have had any issues with united airlines please retweet. paid for a full fight ticket and was given a standby instead.,@united If you have had any issues with  United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead.
569481897203494914,negative,1.0,Customer Service Issue,1.0,United,what does delayed due to customer service mean for ua761?,@united What does delayed due to Customer Service mean for UA761?
569217285593788416,neutral,0.7047,,0.0,United,same flight number different flight. i'm heading to mpls,@united same flight number different flight. I'm heading to MPLS
570007457055055873,positive,1.0,,,Southwest,oh no worries. just have never seen that before until today. i mean…it is a great card 😀,@SouthwestAir oh no worries. Just have never seen that before until today. I mean…it is a great card 😀
569217342380445696,negative,1.0,Lost Luggage,1.0,US Airways,where is my bag ?#sos itis being lost for more than 24 hours ! #poorcustumerservice,@USAirways @AmericanAir WHERE IS MY BAG ?#SOS ITIS BEING LOST FOR MORE THAN 24 HOURS ! #POORCUSTUMERSERVICE
569837786930540545,negative,1.0,Lost Luggage,1.0,Southwest,"my bag was lost, and according to the rep they don't even know where it is, please help.","@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help."
567758007912906752,positive,0.6714,,,Delta,haha. you didn’t disappoint. well done. #jvmchat,@JetBlue @roxydigital HAHA. you didn’t disappoint. Well done. #JVMChat
569474700386045955,positive,0.6421,,0.0,United,my bag reference id number is ind43728m. thanks for looking at it.,@united My bag reference ID number is IND43728M. Thanks for looking at it.
568456567835619328,negative,1.0,Can't Tell,1.0,Southwest,a little surprised my early bird got me b15 from den to kc just now. worst i've had. what's up?,@SouthwestAir A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up?
569622568459636736,negative,1.0,Customer Service Issue,1.0,American,i want to speak to a human being! !! this is not an obscene request!,@AmericanAir I want to speak to a human being! !!  This is not an obscene request!
568103967185444866,positive,0.6871,,0.0,US Airways,thanks for reaching out to me. my gold div no. 2k424j0. my flights were changed under confirmation # dnx58v.,@USAirways thanks for reaching out to me.  My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V.
569703328940032000,negative,0.6907,Late Flight,0.3711,United,why have you never held a plane for me? #hourdelay #multipledooropeningandclosing #dangerofgettingsnowedin,@united Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn
569273777999241216,negative,1.0,Cancelled Flight,1.0,Delta,"hey jetblue, you cancelled flightled our flight from st maarten to jfk. stranded my family in the baggage area and lost my daughters luggage","@JetBlue Hey Jetblue, you Cancelled Flightled our flight from ST Maarten to JFK.  Stranded my family in the baggage area and lost my daughters luggage"
569662789377064960,negative,1.0,Customer Service Issue,0.6746,United,deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. neverflyunited,@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited
569958588837285890,neutral,1.0,,,Delta,#real rt : our fleet's on fleek.,#Real RT @JetBlue: Our fleet's on fleek. http://t.co/ERzht75kqZ
567791526370365440,negative,1.0,Customer Service Issue,1.0,US Airways,holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more. is better,@USAirways holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more.  @delta is better
569517721764786176,neutral,0.6632,,0.0,Southwest,flying flight 3130 tonight at 7:20 from pbi- i have boarding position c-42. is flight overbooked? have funeral to attend!,@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!
570247474465677312,negative,1.0,Customer Service Issue,0.6789,American,lost and found is like talking to a hormonal teenager who refuses to talk to you. #useless #wastedeffort #fail,@AmericanAir Lost and Found is like talking to a hormonal teenager who refuses to talk to you. #useless #wastedeffort #FAIL
569608870429114368,negative,1.0,Customer Service Issue,0.3407,United,stuck in yyz because staff took a break? not happy 1k....,@united stuck in YYZ because staff took a break? Not happy 1K....
570245513720647680,negative,1.0,Late Flight,0.6743,Southwest,"switching planes due to mechanical problems. how does reboarding work? was a49, now at end of long line. stuck in middle?","@SouthwestAir Switching planes due to mechanical problems.  How does reboarding work? Was A49, now at end of long line.  Stuck in middle?"
567874970463780864,positive,1.0,,,Delta,i just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/bos. great guy and made the flight fantastic!,@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic!
569960988499275776,negative,1.0,Flight Booking Problems,0.6632,United,pedophile airline. split myself and my 10 yr old daughter rows apart on flight 1254 to boston,@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston
569831393682976768,neutral,0.6872,,0.0,American,hi do you have a phone number to ring from uk regarding claim for our late flight flight departure claim amount agreed just had no,@AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no
569852332797775872,neutral,1.0,,,United,dm sent as requested. make sure you follow back so you can dm me back. thanks,@united DM sent as requested. Make sure you follow back so you can DM me back. Thanks
569873019499192320,neutral,0.6767,,,United,thank you for your response!,@united Thank you for your response!
569956147433574401,positive,0.6774,,0.0,US Airways,shout out to diane at eyw for helping get us home today instead of tomorrow (even if a little late flight!),@USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!)
568483559532568576,negative,1.0,Flight Attendant Complaints,0.6688,US Airways,1 person to check in 50 people and the plane boards in 20 minutes and he is telling people exec bene's not honored,@USAirways 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people @AmericanAir exec bene's not honored
568390014238916608,neutral,1.0,,,United,for a fee...,@united for a fee...
569602645712769025,neutral,1.0,,,Delta,"as soon as i can, sending my son home with you saturday.","As soon as I can, sending my son home with you Saturday. @JetBlue"
569100490027499520,negative,1.0,Cancelled Flight,1.0,Southwest,jumped the gun a little cancelled flighting our flights? no other airline is cancelled flighting out of louisville. you're ruining my vacation.,@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.
567869273109958656,neutral,0.6578,,0.0,Southwest,who should i contact about a missing rapid rewards credit?,@SouthwestAir who should I contact about a missing Rapid Rewards credit?
569936496284663809,negative,1.0,Late Flight,1.0,United,"the ones who suffer. i understand delays, i don't understand trying speed up a process that has been delays to this extent.","@United the ones who suffer. I understand delays, I don't understand trying speed up a process that has been delays to this extent."
570003111772692480,positive,1.0,,,Southwest,flight 1700. (phx to lax) wheels stop. glad to be home! thanks to the professionals both up front and in the cabin!!!,@SouthwestAir Flight 1700. (PHX TO LAX) Wheels stop.  Glad to be home!  Thanks to the professionals both up front and in the cabin!!!
568875674552807425,neutral,0.6737,,0.0,Southwest,can one use a companion pass w/ a points flight booking problems or is it only cash fares? thx!,@SouthwestAir can one use a companion pass w/ a points Flight Booking Problems or is it only cash fares? Thx!
567886632155680770,positive,1.0,,,Southwest,"- total win!! happy 7th bday on intercom, chocolate flight kisses, and a chance to hand out snacks.thank you.","@SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto"
569188967180058625,negative,1.0,Can't Tell,0.6634,United,yeah that didn't happen!,@united Yeah that didn't happen!
567759874403344384,negative,1.0,Late Flight,0.7078,US Airways,"i want my money back. now we're sitting on the runway. after a 2 hour delay, waiting for the baggage to begin loading.","@USAirways I want my money back. Now we're sitting on the runway. After a 2 hour delay, waiting for the baggage to begin loading."
569935276346351616,negative,1.0,Late Flight,0.6667,Southwest,when will the flight resume? i don's see it in the open schedule. :/,@SouthwestAir When will the flight resume? I don's see it in the open schedule. :/
569608190410809344,negative,1.0,Flight Booking Problems,0.3838,American,i would like a refund for this flight. they delayed the flight 5 times. i feel like you're making fun of us.,@AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us.
570232487454113792,neutral,1.0,,,American,"is there any way to manually add gift cards to an ex-eu ticket( aa metal on long haul,ba for intra-eu)?","@AmericanAir is there any way to manually add gift cards to an ex-EU ticket( AA metal on long haul,BA for intra-EU)?"
569078346660900864,negative,1.0,Late Flight,1.0,United,"'s first flight (4651, to #iah) from #iad is delayed...because no one hooked up ground power to the plane. get it together, folks.","@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks."
569953575226310656,negative,0.6875,Customer Service Issue,0.3542,United,"nice your app says us 4972 delayed by weather. pilot says waiting on fuel. one in ur control, one not","@united nice your app says US 4972 delayed by weather.  Pilot says waiting on fuel.  One in ur control, one not"
567778453006655488,negative,1.0,Customer Service Issue,1.0,Southwest,"been on the phone for about an hour waiting..can you please answer, thank you! #notcool","@SouthwestAir been on the phone for about an hour waiting..can you please answer, Thank You!  #notcool"
567880416201293824,negative,0.7072,Late Flight,0.7072,US Airways,mr. husain u shld protest as well when one of ur party member rehman malik delayed a pia flight for hours..???,@USAirways @husainhaqqani Mr. Husain u shld protest as well when one of ur party member Rehman Malik delayed a PIA flight for hours..???
568830888089423872,negative,1.0,Late Flight,0.3594,United,that's the reply? lol hoping that at least the new plane was maintained before the flight. 😒,@united that's the reply? Lol hoping that at least the new plane was maintained before the flight. 😒
567803049130094592,negative,1.0,Can't Tell,1.0,US Airways,no wonder you are the lowest rated airline in america. #shameful #usairways,@USAirways no wonder you are the lowest rated airline in america. #shameful #USAirways
569301025280167936,neutral,0.6461,,0.0,Delta,yes party is over 😂,@JetBlue yes Party is Over 😂
569972777593262080,negative,1.0,Cancelled Flight,1.0,American,"miami-phl flight cancelled flightled just as i got to the gate. no one from aa around, no one on the phone. awful awful awful.","@AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful."
569667918557900800,negative,1.0,Flight Attendant Complaints,0.6793,American,a worker just checked for ice on our plane using his cell phone flashlight! really?! come on!,@AmericanAir a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on!
568112578989137920,negative,1.0,Customer Service Issue,0.6474,Southwest,#jamesasworth has the worst corporate account manager #22 brent. i will now take my 70plus flights to thank you,@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you
569208480793567233,positive,0.6899,,,Virgin America,"awesome! rt : watch nominated films at 35,000 feet. #meetthefleet #oscars","Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy"
569649152696516608,positive,1.0,,,American,many trips coming up! i will see you soon 😃,@AmericanAir many trips coming up!  I will see you soon 😃
568605955614642176,positive,1.0,,,Southwest,"appreciate the reply, hopefully those lax agents get the memo. cheers!","@SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!"
569704220472913920,neutral,1.0,,,American,"looking for status of flight 1388 schedule for 5:15 am tomorrow morning, thank you","@AmericanAir looking for status of flight 1388 schedule for 5:15 am tomorrow morning, thank you"
569252759087685632,negative,0.7077,Customer Service Issue,0.3649,United,"yep—used that twice; no case id numbers assigned; just tried it again-get screen that says, “thank you for submitting your request”","@united yep—used that twice; no case id numbers assigned; just tried it again-get screen that says, “thank you for submitting your request”"
570038564110467074,negative,1.0,Customer Service Issue,0.6458,American,need to be reported to the for their complete disregard for paying customers! #donotflywiththem,@AmericanAir @USAirways need to be reported to the @BBB_media for their complete disregard for paying customers! #DoNotFlyWithThem
569524310186061824,negative,1.0,Customer Service Issue,0.6538,Delta,seriously? system down? no it?,@JetBlue seriously? System down? No IT?
569678813602418688,neutral,1.0,,,Southwest,how do you get one?,@SouthwestAir  how do you get one?
569668455202484224,negative,1.0,Late Flight,0.6488,American,aa919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. surreal!,@AmericanAir AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal!
570102866754592768,negative,1.0,Cancelled Flight,1.0,American,it's not cool that my flight was cancelled flightled after sitting on the plane for over an hour. 👎😡✈️ #notahappycustomer #leavingtomm,@AmericanAir  it's not cool that my flight was Cancelled Flightled after sitting on the plane for over an hour. 👎😡✈️ #notahappycustomer #leavingtomm
569278421743878144,negative,1.0,Can't Tell,1.0,US Airways,why the hell u left *alliance and joined 1world is beyond me not a smart move time to start looking at other carriers,@USAirways why the hell u left *alliance and joined 1world is beyond me not a smart move time to start looking at other carriers
567754559762612225,neutral,1.0,,,Delta,"if my flight says delayed with estimated departure listed, can i arrive at airport late flightr?","@JetBlue if my flight says delayed with estimated departure listed, can I arrive at airport Late Flightr?"
569209016276004864,neutral,0.66,,0.0,Southwest,follow for a dm please. need to confirm a cancelled flighted reservation,@SouthwestAir follow for a DM please. Need to confirm a Cancelled Flighted reservation
570272309434564608,negative,0.6875,Lost Luggage,0.3542,US Airways,. i did but the more eyes i have looking for pandu the better chance i have of bringing him home.,.@USAirways I did but the more eyes I have looking for Pandu the better chance I have of bringing him home.
570043937244622849,neutral,1.0,,,United,do you have any flights with lie flat seating from stl to pdx around the date of march 5?,@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5?
569666814017294339,neutral,0.6554,,0.0,American,", so what would be a file number that works , needs to be 10 characters , email me derek.austin.ca easier","@AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me derek.austin@century21.ca  easier"
569878117583622145,positive,1.0,,,US Airways,thanks for the information!,@USAirways Thanks for the information!
567832153670705152,positive,0.6742,,0.0,US Airways,thanks. it would be better from the gate agent at c14 in charlotte boarding flight 1791.,@USAirways Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791.
567722330340986880,negative,1.0,Customer Service Issue,1.0,Southwest,i need updates on my flights 464 &amp; 3574. i have been on hold for over 2 hours.,@SouthwestAir I need updates on my flights 464 &amp; 3574. I have been on hold for over 2 hours.
569984178764308480,positive,0.6814,,,US Airways,ok thanks,@USAirways ok thanks
568471991889612800,negative,1.0,Customer Service Issue,1.0,US Airways,they finally answered. they were rude and didn't help me at all.,@USAirways they finally answered. They were rude and didn't help me at all.
569971722155208706,negative,1.0,Customer Service Issue,1.0,American,12 calls in the span of two days........none of which available to speak to someone. you are un f-in believable. worst ever,@AmericanAir 12 calls in the span of two days........none of which available to speak to someone.  You are un F-in believable.  worst ever
569900832616943616,negative,1.0,Late Flight,1.0,United,#unitedairlines how long will1531 be delayed.,@united  #UnitedAirlines  how long will1531 be delayed.
568473862083461121,neutral,0.6614,,0.0,United,does she need to complain on twitter for the refund or is it auto-applied?,@united @estellevw does she need to complain on Twitter for the refund or is it auto-applied?
569316358845911040,positive,1.0,,,Virgin America,only way to fly! #elevate #gold,@VirginAmerica Only way to fly! #Elevate #Gold
569598614235942912,negative,1.0,Late Flight,1.0,Southwest,our flight is delayed till tomorrow curse the weather,@SouthwestAir our flight is delayed till tomorrow curse the weather
569648584909434880,neutral,0.6477,,0.0,United,...would be on the next flight to hayden/steamboat,@united ...would be on the next flight to Hayden/steamboat
569608734332162048,negative,1.0,Late Flight,1.0,United,pls stop sending texts every 15mins saying my flight is delayed another 15mins-it's been 3hrs. i usually defend u but this is lame..,@united pls stop sending texts every 15mins saying my flight is delayed another 15mins-It's been 3hrs. I usually defend u but this is lame..
567878696356433920,negative,1.0,Customer Service Issue,0.696,US Airways,not good. been on hold for 1hour (2x/day) since sun. to book 1-way flt dividend miles. agents send me to on hold hell. #furious,@USAirways NOT GOOD. been on hold for 1hour (2x/day) since sun. to book 1-way flt dividend miles. agents send me to on hold hell. #furious
569606093393010688,neutral,1.0,,,American,are flights from columbus ohio to dallas texas cancelled flighted?,@AmericanAir are flights from Columbus Ohio to Dallas Texas Cancelled Flighted?
570059574268469248,negative,1.0,Can't Tell,0.6622,Southwest,has become like every other airline #crooked i can't believe they are taking over $500 #shouldwearmasks #shocked,@SouthwestAir has become like every other airline #crooked I can't believe they are taking over $500 #shouldwearmasks #shocked
567802570912305152,negative,1.0,Cancelled Flight,1.0,US Airways,flight cancelled flighted because of #neptune could not get to my destination. #notmyfault #waive$200fee #ripoff #poorcustomerservice,@USAirways Flight Cancelled Flighted because of #Neptune Could not get to my destination. #notmyfault  #waive$200fee #ripoff #poorcustomerservice
569153207148150785,negative,1.0,Late Flight,0.6752,US Airways,how long are you going make us sit in this plane while they repair it? could i at least get a beer???,@USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer???
569904406285516800,negative,1.0,Late Flight,1.0,United,looks like today will be my 6th consecutive delayed flight from you...do i win a prize??? air why don't you fly to sba? 😭,@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭
568998609590419456,neutral,0.669,,0.0,United,you know what would be awesome? providing us with complimentary entertainment on your flights. especially those longer than 6 hours.,@united you know what would be awesome? Providing us with complimentary entertainment on your flights. Especially those longer than 6 hours.
568617305757728768,negative,1.0,Late Flight,1.0,US Airways,"flights 890 was the delay, flight 5136 was my missed connection… help!","@USAirways Flights 890 was the delay, Flight 5136 was my missed connection… Help!"
570001064424026112,negative,0.6806,Lost Luggage,0.6806,US Airways,"yes, thanks but took forever","@USAirways yes, thanks but took forever"
569203468419751936,negative,1.0,Customer Service Issue,1.0,Southwest,i've been on hold almost an hour! i luv y'all but #imjustsaying 😔😔😔,@SouthwestAir I've been on hold almost an hour! I LUV y'all but #ImJustSaying 😔😔😔 http://t.co/t6fYyBHjhL
569580279251255296,negative,1.0,Customer Service Issue,0.7069,United,it would make my day if i could take a flight on your airline without any hiccups on your end. train your employees to communicate,@united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate
570181700036087809,negative,1.0,Lost Luggage,1.0,American,just wow regina just told me i can't file or request a lost bag statement until i finish my travel. so until i get to dc argg,@AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel.  So until I get to DC argg
568506752607498241,negative,0.6872,Customer Service Issue,0.6872,United,problem is on laptop not phone,@united problem is on laptop not phone
570175238815657984,positive,0.7141,,0.0,United,every united flight between saipan and guam is an adventure! you never know when 's old plane will be operational :),@united Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :)
568776950665371648,negative,1.0,Flight Attendant Complaints,0.6771,US Airways,nothing was available. male flight crew was not nice/dismissive. big guy was standby and probably didn't even pay for choice,@USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay for Choice
568759914514014208,positive,1.0,,,Southwest,your employees at bwi have been amazing!,@SouthwestAir your employees at BWI have been amazing!
567985128422690816,negative,0.6915,Customer Service Issue,0.6915,United,&lt;&lt;&lt;&lt;&lt;&lt;-------- do not reply to emails?,@united &lt;&lt;&lt;&lt;&lt;&lt;-------- do not reply to emails?
570079030029848579,negative,1.0,Late Flight,1.0,American,2hr and 20 min delayed...still waiting...you need to do something to improve...,@AmericanAir 2hr and 20 min delayed...still waiting...you need to do something to improve... http://t.co/1m36NTPTR8
568426849040261120,negative,0.6856,Customer Service Issue,0.3458,United,why do i have to request refund? why charge twice in first place?,@united why do I have to request refund? Why charge twice in first place?
569657781835460608,neutral,0.6667,,0.0,United,if an award is no longer showing available could it possible become available again?,@united If an award is no longer showing available could it possible become available again?
568450710553174016,neutral,1.0,,,United,"need to change flight from this tuesday to sooner to attend to ailing parent in fl, need help!! #custserv","@united  Need to change flight from this Tuesday to sooner to attend to ailing parent in FL, Need help!! #custserv"
569985084348104704,neutral,0.6511,,0.0,US Airways,is it your practice to give 1st class seats to us air employees before giving them to chairmans customers sitting in coach?,@USAirways is it your practice to give 1st class seats to us air employees before giving them to chairmans customers sitting in coach?
569959601011068928,negative,1.0,Late Flight,0.3726,American,"flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event. sent to three gates in the night","@AmericanAir flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event.  Sent to three gates in the night"
569085417045143552,negative,0.6704,Customer Service Issue,0.6704,Southwest,there's nothing i love more than being on hold for over an hour,@SouthwestAir There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT
569876553196285952,negative,1.0,Customer Service Issue,0.7091,American,keep trying to call to change reservation and you keep hanging up on me,@AmericanAir keep trying to call to change reservation and you keep hanging up on me
569608322925473792,negative,1.0,Customer Service Issue,1.0,United,"should hire extra customer service reps. 50 minute wait time to ask one question? i would rather just fly another airline, thanks.","@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks."
567763775751987201,negative,1.0,Lost Luggage,1.0,Southwest,an entire flight of luggage missing at #dca. over an hour and nobody knows anything.,@SouthwestAir an entire flight of luggage missing at #dca.  Over an hour and nobody knows anything.
567742238562975745,negative,0.7011,Cancelled Flight,0.7011,Delta,"been dealing with a cancelled flightled flight since last night &amp; was booked to a 6:15 flight,wouldve at least liked to see ella perform lol","@JetBlue Been dealing with a Cancelled Flightled flight since last night &amp; was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol"
568917261869674497,negative,1.0,Bad Flight,0.6970000000000001,United,i will! on or all of which will be getting my business. #unfriendlyskies #unbelievable,@united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue  all of which will be getting my business. #unfriendlyskies #unbelievable
568425693828132864,positive,1.0,,,Delta,okay awesome! thank you!,@JetBlue okay awesome! Thank you!
569574221216661505,positive,0.6621,,0.0,Delta,thanks. i will use the extra time to do some more shopping! did somebody say duty free?,@JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free?
569177868221202432,positive,1.0,,,Delta,ok thank you for the quick response jetblue still the best comp,@JetBlue ok thank you for the quick response JetBlue still the best comp
567845382102859777,negative,1.0,Bad Flight,0.3535,Delta,"so i'm penalized for packing lightly, having 1 bag and paying extra for a seat?","@JetBlue so I'm penalized for packing lightly, having 1 bag and paying extra for a seat?"
569221589822083072,negative,1.0,Can't Tell,0.7075,United,well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity,@united well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity
569259515398504449,negative,1.0,Customer Service Issue,1.0,Southwest,"change your hold music, going on hour 3 and i'm about to loose it","@SouthwestAir change your hold music, going on hour 3 and i'm about to loose it"
570274750821486592,positive,1.0,,,US Airways,thank you very much.,@USAirways thank you very much.
569507060209090561,positive,0.6987,,,United,very quick! ty. : i am sorry to hear this. can you please follow and dm me the details of what transpired? ^jh,Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH
567737909072367616,positive,1.0,,,Delta,seems very likely.,@JetBlue Seems very likely.
567590027375702016,negative,1.0,Can't Tell,0.6503,Delta,is really getting on my nerves !! 😡😡 #nothappy,@JetBlue is REALLY getting on my nerves !! 😡😡 #nothappy
569518200410546176,negative,1.0,Flight Attendant Complaints,1.0,US Airways,"100 feet from the gate at phl, but no ground crew. you can't make this up.","@USAirways 100 feet from the gate at PHL, but no ground crew. You can't make this up."
568785504004497408,positive,1.0,,,US Airways,big thanks to yvonne anthony from the chairman's desk. top tier customer service today. #outstanding #service &amp; #support.,@USAirways big thanks to Yvonne Anthony from the Chairman's desk.  Top tier customer service today.  #outstanding #service &amp; #support.
569726038932111360,negative,1.0,Late Flight,0.6108,Southwest,"you're right, i do. i've been traveling all day and you guys dropped the ball. making for a long night.","@SouthwestAir you're right, I do. I've been traveling all day and you guys dropped the ball. Making for a long night."
568416873211015168,neutral,0.6739,,,Delta,brazil to volunteer teaching english &amp; spanish to poor children so they have a skills to improve their chances of a better life.,@JetBlue  Brazil to volunteer teaching english &amp; spanish to Poor children so they have a skills to improve their chances of a better life.
569643388611330048,negative,1.0,Customer Service Issue,1.0,American,"no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication.","@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication."
568996575617409026,negative,1.0,Late Flight,0.6404,Delta,says the person who hasn't been delayed for hours and now sitting on a runway with a wailing baby ;),@JetBlue says the person who hasn't been delayed for hours and now sitting on a runway with a wailing baby ;)
569857475098202113,negative,1.0,Customer Service Issue,0.6575,American,your customer service sucks! you rep should not be yelling at a caller regarding the weather in dfw. hope you go bankrupt!,@AmericanAir Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW.  Hope you go bankrupt!
569368352868556800,positive,1.0,,,US Airways,ok thank you! very helpful! this is why you're my favorite airline!,@USAirways ok thank you! Very helpful! This is why you're my favorite airline!
569591647685775361,neutral,0.6733,,0.0,United,he is traveling with me on a sep reservation number f3kxb8,@united @Lmuschel he is traveling with me on a sep reservation number F3KxB8
569758821310017536,negative,1.0,Customer Service Issue,0.6763,US Airways,sorry doesn't help. it's midnight pst. how in the hell am i still on hold after 90 minutes on customer service line?,@USAirways sorry doesn't help.  It's midnight PST.  How in the hell am I still on hold after 90 minutes on customer service line?
569964335038124033,negative,1.0,Customer Service Issue,0.657,American,i don't believe it's acceptable to have a ticket # changed after check in time &amp; not be notified. apparently that's standard.,@AmericanAir I don't believe it's acceptable to have a ticket # changed after check in time &amp; not be notified. Apparently that's standard.
569677591055106048,negative,1.0,Can't Tell,0.6257,American,is profiting in the billions and throwing crap at the people who put them there. american is a hurting brand,@AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand
568493245191364609,neutral,1.0,,,United,online inchecking able in the netherlands (ams)?,@united online inchecking able in the Netherlands (ams)?
570293661377961984,negative,1.0,Customer Service Issue,0.6465,Southwest,can you have someone call me back? i have been on hold two times today for over 20 min and still haven't gotten through,@SouthwestAir can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through
568782407698149376,positive,1.0,,,Delta,perfect! probably need some coffee to stay awake during the night ;),@JetBlue perfect! Probably need some coffee to stay awake during the night ;)
568554719934844928,positive,1.0,,,Delta,"but thank you! love, an anxious flyer.","@JetBlue but thank you! Love, an anxious flyer."
567848437992984576,neutral,1.0,,,Delta,selfie on the flight 83 from #jfk to #orlando . with,@JetBlue selfie on the flight 83 from #JFK to #Orlando . With @Supertzar85 http://t.co/QRANZImHTr
570265609122029568,neutral,0.6737,,0.0,US Airways,hi! on my dividend miles account i accidentally listed my newly married name as opposed to my legal name. i am trying to book,@USAirways Hi! On my dividend miles account I accidentally listed my newly married name as opposed to my legal name. I am trying to book
569902065247322112,negative,1.0,Late Flight,1.0,United,"and most frustratingly, all this delay happened either at the gate, or even onboard the aircraft! no heads up in advance!!!","@united and most frustratingly, all this delay happened either at the gate, or even onboard the aircraft! No heads up in advance!!!"
568100712309256192,positive,0.6678,,0.0,US Airways,yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about.,@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G
568797729876344833,negative,0.6808,Can't Tell,0.3514,Southwest,have been doing that for hours already,@SouthwestAir have been doing that for hours already
569387211025727488,negative,1.0,Can't Tell,1.0,US Airways,is the worst. why on earth would merge with them? i won't be flying either of them any time soon.,@USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon.
570146395593666560,negative,1.0,Lost Luggage,0.6874,American,"i tried when i landed, but there was no-one there. i've emailed your customer service twice now who don't seem to care.","@AmericanAir I tried when I landed, but there was no-one there.  I've emailed your customer service twice now who don't seem to care."
570296616688750592,negative,0.6725,Flight Booking Problems,0.6725,American,trying desperately to get my boyfriend booked on the same us airways flight as myself for the same price. can you help?,@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?
569507649940799489,negative,1.0,Bad Flight,0.6527,Southwest,grouchy about this flight 636 #complimentarybeveragesneeded,@SouthwestAir grouchy about this flight 636 #complimentarybeveragesneeded
567848544893169664,neutral,0.6863,,0.0,United,"what does ""cabin functionality"" mean when i'm taking a customer satisfaction survey?","@united What does ""Cabin Functionality"" mean when I'm taking a customer satisfaction survey?"
568673970251116544,negative,1.0,Flight Booking Problems,1.0,Southwest,unable to book travel right now on the website or through the app. help!,@SouthwestAir unable to book travel right now on the website or through the app. Help!
568448242804871168,negative,1.0,Cancelled Flight,0.337,Southwest,having trouble reflight booking problems a cancelled flighted flight. no one picking up phones and your site isn't working.,@SouthwestAir having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working.
568588791830736896,negative,1.0,Flight Booking Problems,1.0,United,cancelled flighted my mileage plus award reservation g6455c same day. have yet to see my miles back despite agent confirmation.,@united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation.
568977175149293570,neutral,0.6701,,,Virgin America,big love/gratitude.mpower w/ werin #oscars2105 vipswagbags@ #avalonhollywood,@VirginAmerica BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http://t.co/ybMbGs0dHn
567840815331991552,negative,1.0,Customer Service Issue,1.0,US Airways,my flight booking problems c68ld9 just times out when i select it under manage my flight booking problems for months now. i have emailed but no response. help?,@USAirways My Flight Booking Problems C68LD9 just times out when I select it under Manage My Flight Booking Problems for months now. I have emailed but no response. Help?
569358195862462464,negative,1.0,Customer Service Issue,1.0,Southwest,been holding for 1 hour and 10 minutes. to rebook cancelled flightlation.you guys need more help!,@SouthwestAir been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help!
567754223362666496,negative,1.0,Bad Flight,1.0,Southwest,in my 30 years of flying i have never been so pissed off. to many incidents for just one flight.,@SouthwestAir in my 30 years of flying I have never been so pissed off.  To many incidents for just one flight.
569450700532535296,negative,1.0,Cancelled Flight,1.0,US Airways,flight to des moines cancelled flightled. unacceptable to be booked on flight on tuesday because of work commitments. 2hrs on hold,@USAirways flight to Des Moines Cancelled Flightled. Unacceptable to be booked on flight on Tuesday because of work commitments. 2hrs on hold
569327664919498752,negative,1.0,Customer Service Issue,0.6598,US Airways,please respond to me. i've been on hold on the reservations line for an hour and 45 minutes. i would really appreciate it.,@USAirways please respond to me. I've been on hold on the reservations line for an hour and 45 minutes. I would really appreciate it.
568871330495406080,positive,0.6526,,,Delta,"messaged you, thanks","@JetBlue messaged you, thanks"
567812841081688064,negative,1.0,Late Flight,1.0,United,stuck here in iah waiting on flight 253 to honolulu for 7 hours due to maintenance issues. could we have gotten a new plane!?!? fail,@united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail
569954220184604672,negative,0.7125,Lost Luggage,0.7125,American,"can you tell me where my luggage is? i was on flight 1644 sna to dfw and my flight to mke was cancelled flightled, so got rebooked to ord","@americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD"
567891481555382272,negative,1.0,Bad Flight,1.0,United,when will you offer real food in american clubs like the amazing food you offer in heathrow?,@united when will you offer real food in american clubs like the amazing food you offer in Heathrow?
568955324511563776,negative,0.6652,Bad Flight,0.3446,Delta,love you guys. you know that. but i paid for prem. wifi toplay . no go. ping terrible / up too,@JetBlue love you guys. You know that. But I paid for prem. wifi toplay @vainglorygame. No go. Ping terrible / up too http://t.co/CmjRIWOP7O
570042796624777216,negative,1.0,Customer Service Issue,0.6733,US Airways,. yet another delay/missed connection....and your customer service has an attitude with me? wow.,@USAirways. Yet another delay/missed connection....and your customer service has an attitude with me? Wow.
569087442092826624,neutral,1.0,,,Delta,by any chance do u offer fresh guacamole on your flights,@JetBlue by any chance do u offer fresh guacamole on your flights
569364758681559042,negative,1.0,Customer Service Issue,0.6465,US Airways,are you going to do anything to help stranded travelers of flight 680?! no communication from anyone. all of us dumped here.,@USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here.
569581303785328640,negative,1.0,Lost Luggage,0.6509,Delta,your agent told us tsa didn't have a crew to get bags!,@JetBlue your agent told us TSA didn't have a crew to get bags!
569940935875948544,positive,0.6713,,,American,all of the nicest people in the world work at admiral's clubs. gladys in san juan es mi amiga,@AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga
570307847281614848,positive,1.0,,,United,thanks for taking care of that mr!! happy customer.,@united Thanks for taking care of that MR!! Happy customer.
569303932691984384,negative,1.0,Can't Tell,0.6364,Delta,"we saw one, he was as useless as the tsa agents who inspected my shoes","@JetBlue we saw one, he was as useless as the tsa agents who inspected my shoes"
569607852236640256,negative,1.0,Can't Tell,0.6706,Delta,good perspective. if only this safety concern had been expressed at some point before i arrived at the airport. #communicationiskey,@JetBlue Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey
569126026938335232,negative,1.0,Customer Service Issue,1.0,Southwest,i'm going to need you to answer your phones. being on hold for an hour isn't okay.,@SouthwestAir I'm going to need you to answer your phones. Being on hold for an hour isn't okay.
569984162377003008,negative,1.0,Customer Service Issue,0.3395,US Airways,no i am trying to get on a plane from phx to rno and the gate is saying the flight was downgraded.,@USAirways no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded.
569550779520032770,neutral,1.0,,,United,is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?,@united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?
568491484401557504,negative,0.6771,Customer Service Issue,0.6771,Southwest,no one has answers...no one can help. there is always a different story to why my and my fiancee' can't be helped.,@SouthwestAir no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped.
567819359255810048,negative,1.0,Late Flight,0.3735,Southwest,we are 2 mins from departure of 4125 and no announced update nor an update to on time status. everyone just standing. #comeon,@SouthwestAir we are 2 mins from departure of 4125 and no announced update nor an update to on time status. Everyone just standing. #comeon
569149666027294720,neutral,1.0,,,United,hi have a question re future flight booking problems. dub-jac 29/9 jac-lax 8/10 lax-dub 13/10. i'm *g. what is checked bag allowance for jac-lax?,@united Hi have a question re future Flight Booking Problems. DUB-JAC 29/9 JAC-LAX 8/10 LAX-DUB 13/10. I'm *G. What is checked bag allowance for JAC-LAX?
567973066929614848,neutral,0.6872,,,Delta,marks 15th birthday with 'blumanity' paint job - (blog),@JetBlue marks 15th birthday with 'Blumanity' paint job - @Dallas_News (blog) http://t.co/lFGR0Nifut
568940981321637889,positive,1.0,,,Southwest,you are lucky to have people like annamarie and norris at bwi. i hope they get recognized for excellent cust. service,@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service
569587705937600512,negative,1.0,Cancelled Flight,1.0,American,"my flight was cancelled flightled, leaving tomorrow morning. auto rebooked for a tuesday night flight but need to arrive monday.","@AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday."
569735461033213952,negative,1.0,Customer Service Issue,0.6381,American,have been waiting over three hours to talk to someone to rebook a flight due to weather. does call back service actually work??,@AmericanAir have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work??
569996412286582784,negative,0.6939,Flight Booking Problems,0.6939,Virgin America,hi! i'm so excited about your $99 lga-&gt;dal deal- but i've been trying 2 book since last week &amp; the page never loads. thx!,@VirginAmerica hi! i'm so excited about your $99 LGA-&gt;DAL deal- but i've been trying 2 book since last week &amp; the page never loads. thx!
569701550039429121,negative,1.0,Customer Service Issue,1.0,American,"and even worse, by the time you responded to my tweets i took two flights over five hours. and that was the quickest response!","@AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!"
568551350025330691,negative,0.6694,Late Flight,0.3779,Delta,can you give me an update on flight 1684 mco-&gt;jfk? they're saying mechanical issues but will not disclose what they are...,@JetBlue can you give me an update on flight 1684 MCO-&gt;JFK? They're saying mechanical issues but will not disclose what they are...
569603875671396352,negative,1.0,Lost Luggage,1.0,United,"your baggage tracking system is worthless! it tells me nothing about where the bag is, much less what your plans are to get it to me","@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me"
569540659209596928,negative,1.0,Customer Service Issue,0.6667,US Airways,"was on hold for four hours, never got connected. came to the airport and your rep essentially told me and everyone else to screw","@USAirways was on hold for four hours, never got connected. Came to the airport and your rep essentially told me and everyone else to screw"
568117268254568448,neutral,0.6516,,,US Airways,"is it possible to earn dividend miles for a passenger that is not me, even if i am purchasing the tickets?","@USAirways Is it possible to earn Dividend Miles for a passenger that is not me, even if I am purchasing the tickets?"
570137359787827201,negative,1.0,Can't Tell,0.6473,American,"yes but you are still human i hope, dealing with all the horror stories people share... i complained to dot. everyone should","@AmericanAir yes but you are still human I hope, dealing with all the horror stories people share... I complained to DOT. Everyone should"
568363838158065664,neutral,0.698,,0.0,United,refund?,@united refund?
568155450824216578,negative,1.0,Customer Service Issue,0.6225,United,yes of course i have. is this how you treat customer with no recourse?,@united yes of course I have.  Is this how you treat customer with no recourse?
569869514944466945,negative,1.0,Lost Luggage,1.0,American,"i fail to see how telling a caller that a bag may take ""18 hours"" to get from jfk to brooklyn is ""the best we can""","@AmericanAir I fail to see how telling a caller that a bag may take ""18 hours"" to get from JFK to Brooklyn is ""the best we can"""
570232671353376769,negative,1.0,Flight Booking Problems,0.6697,US Airways,"ok we are on day 11 trying to book a flight for 4. ur system still says ""due to weather….call back late flightr"" #outofbusiness ?","@USAirways OK we are on DAY 11 trying to  book a flight for 4.  Ur system STILL says ""due to weather….call back Late Flightr""  #outofbusiness ?"
569623889686482944,negative,0.6464,Customer Service Issue,0.6464,United,i suppose your customers enjoy screaming toddlers then. not my problem if someone complains!,@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!
569654709964836865,negative,1.0,Late Flight,0.6735,United,how about free wifi when your flights delayed? only 20 mins allowed!,@united How about free wifi when your flights delayed? Only 20 mins allowed!
569922479734595586,negative,0.7,Can't Tell,0.3705,United,": sure show a video of your outsourced favorite timco, who has a knack for doing substandard maintenance work on aircraft.","@united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft."
568826055324098562,positive,0.6701,,,Delta,sent :-) curious to see what kind of comp we get.,@JetBlue sent :-) curious to see what kind of comp we get.
569162276403609600,positive,1.0,,,Southwest,your attendants at the atl airport are awesome! very helpful with all the cancelled flightlations this morning.,@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.
569591954830450688,neutral,1.0,,,United,in fact he received my boarding pass,@united in fact he received my boarding pass
569282312203997185,positive,1.0,,,United,thanks ... not sure arranged move to the earlier flight but i'm at the gate with a seat assignment. super nice agent at gate c4 ord,@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment.  Super nice agent at gate C4 ORD
569260276626956288,neutral,1.0,,,US Airways,need seat assignments for one leg of family's return flight - can you please help via twitter pm?,@USAirways need seat assignments for one leg of family's return flight - can you please help via Twitter PM?
568372767810125825,negative,1.0,Can't Tell,1.0,US Airways,you're the only airline that's not open sooner. it's not a confidence booster.,@USAirways you're the only airline that's not open sooner. It's not a confidence booster.
569967850670018560,negative,1.0,Flight Attendant Complaints,0.3469,United,apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!,@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!
569664849522925569,negative,1.0,Flight Booking Problems,0.3709,United,i was. but i have given up.,@united I was. But I have given up.
569651357491326976,negative,1.0,Cancelled Flight,1.0,American,cancelled flighted our flight and now are still delayed...not cool.,@AmericanAir Cancelled Flighted our flight and now are still delayed...NOT COOL.
569369243965362176,negative,1.0,Customer Service Issue,0.6809,United,worst customer service experience ever. 40 minutes to get the jetway to the plane at ewr tonight. flight 354 disappointed,@united worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354   Disappointed
567830303121870848,neutral,0.6837,,0.0,Delta,are departing flights from boston heavily delayed? flying out tomorrow morning ...,@JetBlue Are departing flights from Boston heavily delayed? Flying out tomorrow morning ...
570287303681294337,neutral,0.6522,,,Delta,"i'm not sure if you can do anything to help me with that, but if you can that'd be great.","@JetBlue I'm not sure if you can do anything to help me with that, but if you can that'd be great."
569894295953645568,negative,1.0,Late Flight,0.3407,US Airways,pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. denied by mission control. grrrr,@USAirways Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr
569894690566369280,negative,1.0,Customer Service Issue,0.6604,American,please improve business extra flight reservation process. can't book online? what century are we in? 25 min+ on hold,@AmericanAir please improve business extra flight reservation process. can't book online?  what century are we in? 25 min+ on hold
568115588024963072,negative,1.0,Late Flight,1.0,United,6 hour mechanical delay...killing me,@united 6 hour mechanical delay...killing me
569937673206534144,positive,1.0,,,American,my father loved working for you as well as panam,@AmericanAir My father loved working for you as well as PanAm
568560685568937985,neutral,1.0,,,Delta,do you do any discounts for volunteer firefighters?,@JetBlue do you do any discounts for volunteer firefighters?
569868207940603904,neutral,1.0,,,United,i dm'd child's birthdate and full name.,@united I DM'd child's birthdate and full name.
569559370104639488,negative,1.0,Late Flight,1.0,Delta,. thanks for making an effort. credit where credit is due: flight 795 delayed 5 hours instead of 8 hours. #fwiw #loweredexpectations,.@JetBlue thanks for making an effort. Credit where credit is due: flight 795 delayed 5 hours instead of 8 hours. #fwiw #loweredexpectations
570279812922789888,neutral,0.6699,,0.0,Southwest,"my flight at bwi is delayed and i will miss my flight in denver, is there a way to find out if they will hold the plane?","@SouthwestAir my flight at BWI is delayed and I will miss my flight in Denver, is there a way to find out if they will hold the plane?"
568702964623216643,positive,1.0,,,United,"thank you united! “: that's a beautiful place to stay a day longer. have you been re-booked? if not, let me know. ^mn”","Thank you United! “@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN”"
569836232999612417,positive,1.0,,,Delta,"thanks jb. actually, as a birder i love them too. they just need to be outside. it shouldn't be too hard to trap and move them.","@JetBlue Thanks JB. Actually, As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them."
569668536966053888,negative,1.0,longlines,0.3444,Delta,i'm dissapointed in the way paseengers on flight 0510 in santo domingo have been treated. 9hrs to board the plane and no info given,@jetblue I'm dissapointed in the way paseengers on flight 0510 in Santo Domingo have been treated. 9hrs to board the plane and no info given
568823143789416449,negative,1.0,Customer Service Issue,1.0,US Airways,was on hold for about 45 minutes after speaking 2 lady at the airport counter. gave up,@USAirways was on hold for about 45 minutes after speaking 2 lady at the airport counter. Gave up
569621714046455808,neutral,0.6307,,,US Airways,glad people can put their coats in the storage area though. it would be super unfortunate to leave those on the floor,@USAirways glad people can put their coats in the storage area though. It would be super unfortunate to leave those on the floor
569664668010225664,negative,0.6701,Late Flight,0.3849,American,"719. looks like we are about to get going, finally!","@AmericanAir 719. Looks like we are about to get going, finally!"
569599532268449792,negative,1.0,Customer Service Issue,0.6656,US Airways,"i promise, if i can help it i will nvr fly w/u again. even if i have 2 pay more $$$ 2 fly w/ sum1 else #badcustomerservice","@USAirways I promise, if I can help it I will nvr fly w/u again. Even if I have 2 pay more $$$ 2 fly w/ sum1 else #badcustomerservice"
568551504505802752,negative,0.7053,Late Flight,0.7053,Delta,"if i'm about to get on a plane, i think i deserve to know what the mechanical issues are for the flight being delayed.","@JetBlue if I'm about to get on a plane, I think I deserve to know what the mechanical issues are for the flight being delayed."
569934076641030146,negative,1.0,Customer Service Issue,1.0,American,been calling for over 24hrs now and getting no where but told to call back by the automated system is extremely frustrating,@AmericanAir been calling for over 24hrs now and getting no where but told to call back by the automated system is extremely frustrating
569998668775862272,negative,1.0,Flight Booking Problems,0.3764,American,"i had it until last night, but because ""severe weather"" i could make the needed changes and now fair goes up 150 each.","@AmericanAir I had it until last night, but because ""severe weather"" I could make the needed changes and now fair goes up 150 each."
569700785824669696,positive,0.7007,,,American,#americanview sweet home chicago,@AmericanAir #AmericanView Sweet Home Chicago http://t.co/J6icLV8DTs
569988839919394816,negative,0.6468,Can't Tell,0.6468,United,icloud it is not there yet -- please help 917 703 1472,@united iCloud it is not there yet -- PLEASE HELP 917 703 1472
570212047692161025,neutral,1.0,,,Delta,a month ago i had a flight booked but then had to cancelled flight it... i'm now flight booking problems a separate flight for a different occasion.,@JetBlue A month ago I had a flight booked but then had to Cancelled Flight it... I'm now Flight Booking Problems a separate flight for a different occasion.
567864939349557248,neutral,0.6372,,0.0,United,#unitedairlines wont wait 10min for fam w 2yr old connecting. flight leaves early instead for airport that is planes last stop today,@united #UnitedAirlines wont wait 10min for fam w 2yr old connecting. flight leaves early instead for airport that is planes last stop today
568937741037088768,negative,1.0,Late Flight,0.6633,US Airways,now the next plane had a broken seat! my row! another hour delay! #mad,@USAirways Now the next plane had a broken seat!  My row!  Another hour delay!  #mad
568911851674836992,negative,1.0,Lost Luggage,0.6842,Delta,"looks like their inflatable car seats got left on the plane, so i guess they'll be back sometime!! #savethoseseats","@JetBlue looks like their inflatable car seats got left on the plane, so I guess they'll be back sometime!! #savethoseseats"
568434301496381441,negative,1.0,Cancelled Flight,1.0,Delta,loves cancelled flightling tickets and not telling their customers #flyunited,@JetBlue loves Cancelled Flightling tickets and not telling their customers #flyunited
569869220680470529,neutral,1.0,,,Southwest,are there discounts every tuesday cause im leaving fron birmingham airport to san fran next week in march sometime,@SouthwestAir Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime
569282844155125761,negative,1.0,Lost Luggage,1.0,Southwest,i'm here airport. i've waited 3 hours for my bag. no one knows shit. mgmt knows nothing. #very mad customer,@SouthwestAir I'm here @ChicagoMidway airport.  I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing.  #Very mad customer
569671435309809664,positive,1.0,,,Delta,thanks for the quick response! fingers crossed the plane gets here then,@JetBlue thanks for the quick response! Fingers crossed the plane gets here then
569223492987723778,negative,1.0,Customer Service Issue,1.0,US Airways,"4+ hour hold, finally cancelled flighted ticket! sticking to who allow easy online cancelled flights/refunds!","@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE"
569296354607935488,positive,0.6691,,,Delta,just touched down in #neworleans for the annual national distributor conference! #livethelegend,@JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend
569625609799774208,neutral,1.0,,,Virgin America,", dropped a track on you...","@VirginAmerica, @reallytallchris dropped a track on you... https://t.co/zv2pt6TRK9"
568802906280845312,neutral,0.6856,,0.0,United,"i need a breakdown of what the ""international surcharge"" on my flights cover. please help","@united I need a breakdown of what the ""international surcharge"" on my flights cover. Please help"
570201172985974784,negative,1.0,Late Flight,0.6888,American,your cabin 'thank you' message reminds people about having choices when they fly. i will be choosing another airline next time.,@AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time.
569626673034850304,negative,1.0,Can't Tell,0.3647,American,you suck worst airline ever i will never be flying you again i have been stuck here for 13 hours no one is helping #fuckoff,@AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff
568932129872039936,neutral,1.0,,,Delta,airways corporation insider trading update - rock hill daily,@JetBlue Airways Corporation Insider Trading Update - Rock Hill Daily http://t.co/vvzkSMFKVw
569176543236399104,negative,1.0,Can't Tell,0.6181,US Airways,i just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee,@usairways I just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee
568246340246999041,positive,1.0,,,Delta,jua at jfk 'just ask' desk was incredibly helpful! thanks!,@JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!
569622366768078848,negative,1.0,Customer Service Issue,0.6368,American,"flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? have to talk to an agent yet no one answers?","@AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?"
567834881939546113,neutral,0.6803,,0.0,US Airways,how long is that flight?,@USAirways how long is that flight? http://t.co/bCwckWtnlE
567777187265515521,neutral,0.6459,,0.0,US Airways,"would love to combine aa and usair accts. unfortunately, one has my middle name &amp; one has middle initial. won't allow change","@USAirways Would love to combine AA and USAir accts. Unfortunately, one has my middle name &amp; one has middle initial. Won't allow change"
569926688244703232,negative,0.6406,Can't Tell,0.6406,Delta,“: our fleet's on fleek. really jetblue? #fleek?!!! 😂😂😂 hell no... yall petty,“@JetBlue: Our fleet's on fleek. http://t.co/yZH4ZRQM0i” really JetBlue? #fleek?!!! 😂😂😂 hell no... Yall petty
568795462125428736,negative,1.0,Bad Flight,1.0,US Airways,headed to nyc from clt. funny to hear all phones ring at once and then the entire plane groan (has happened twice more).,@USAirways headed to NYC from CLT. Funny to hear all phones ring at once and then the entire plane groan (has happened twice more).
567812370690605056,neutral,1.0,,,US Airways,theres only one flt phl-crw per day.,@USAirways @satesq theres only one flt PHL-CRW per day.
569253382898126850,negative,1.0,Flight Attendant Complaints,0.65,United,"has me #stranded (weather not to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!","@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!"
569550676784578562,negative,1.0,Bad Flight,1.0,United,"broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs","@united broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs"
567733228690083841,positive,1.0,,,United,i am thankful to the united ground staff who put me in the last seat on the last flight out. home late flight is still home!,@united @jsumiyasu I am thankful to the  United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!
569330091857219585,positive,1.0,,,Delta,nothing but praise for you helping our lady make her flight to chs tonight! #impressed,@JetBlue nothing but praise for you helping our lady make her flight to CHS tonight!  #impressed
567905540761870336,neutral,0.68,,0.0,Delta,it was at jfk airport right now,@JetBlue it was at JFK airport right now
570039094257938432,neutral,1.0,,,United,can you assist with current flight status for flt# 1016 out of dfw tomorrow at 6:55am?,@united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am?
570071999780933634,neutral,0.6464,,0.0,United,"question:are there onboad 110 volt outlets in all planes? if so, where?","@united question:are there onboad 110 volt outlets in all planes? If so, where?"
568463892453724160,negative,1.0,Bad Flight,0.6899,Virgin America,on vx399 from jfk to la - dirty plane - not up to your standards.,@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards.
569671712830308352,negative,1.0,Customer Service Issue,1.0,US Airways,on top of that a dozen ppl missed connections and you have one person at customer service? abysmal!,@USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal!
569882442129133568,negative,1.0,Cancelled Flight,1.0,US Airways,here's to sitting on hold for 4 hrs flight cancelled flighted and they disconnect twice. #fend4urself #stranded #diverted,@USAirways here's to sitting on hold for 4 hrs flight Cancelled Flighted and they disconnect twice. #fend4urself #stranded #diverted
568810874204327936,negative,1.0,Lost Luggage,0.6915,United,"yes, but they still don't know where it is. i've been told it might be on a flight, but now no one can confirm it.","@united yes, but they still don't know where it is.  I've been told it might be on a flight, but now no one can confirm it."
570078355770339328,negative,0.6551,Lost Luggage,0.6551,US Airways,yay for glitchy tracking system! my bags made it to my destination and not laguardia like the app said!,@USAirways yay for glitchy tracking system!  My bags made it to my destination and not Laguardia like the app said!
568725453831315456,negative,1.0,Lost Luggage,1.0,United,what is going on with baggage claim in newark!#tiredandwanttogohome,@united what is going on with baggage claim in Newark!#tiredandwanttogohome
570009713447825408,neutral,0.6436,,,Virgin America,all were entertaining,@VirginAmerica @ladygaga @carrieunderwood All were entertaining
569361107745263617,negative,1.0,Cancelled Flight,1.0,Southwest,what happend? why did flight #668 get cancelled flighted for 2/22..i was on hold for over an hour and no help,@SouthwestAir what happend? Why did flight #668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help
568181877560852481,neutral,0.6863,,,Southwest,just dmed you guys!!! 😁😁😁😁,@SouthwestAir just DMed you guys!!! 😁😁😁😁
569641326536462336,negative,1.0,Bad Flight,0.3697,United,always a fucken nightmare with your airline. #fail #lazy #alwayslate flight #worstairlineever,@united  always a fucken nightmare with your airline. #fail #lazy #alwaysLate Flight #worstairlineever
569612379811676161,negative,1.0,Customer Service Issue,0.3441,US Airways,us airlines 699 la to rdu is holding onto baggages for an hour already and everyone is still waiting!?,@USAirways US Airlines 699 LA to RDU is holding onto baggages for an hour already and everyone is still waiting!?
569734065697353729,negative,1.0,Cancelled Flight,1.0,United,i'm desperately trying to understand how my girlfriend is being treated with this cancelled flightled/delayed flight. #unacceptable #ord,@united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight.  #unacceptable #ORD
568506797805318144,positive,0.6488,,,United,thank you. i will address it with them,@united thank you. I will address it with them
569642526065471488,negative,1.0,Customer Service Issue,0.3482,US Airways,2nd february in a row- stranded us when we try to return from cancun! no contact info- no way to rebook! #badcustomerservice,@USAirways 2nd February in a row- stranded us when we try to return from Cancun! No contact info- no way to rebook! #badcustomerservice
568056741885288448,negative,1.0,Customer Service Issue,1.0,Southwest,"therefore, since i've received no recourse through phone i have submitted an email complaint &amp; a letter via mail will follow.","@SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint &amp; a letter via mail will follow."
568979198007595008,negative,1.0,Customer Service Issue,0.3379,United,the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags i can bring internationally,@united the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally
569503367757754369,negative,1.0,Customer Service Issue,1.0,United,i have never been more frustrated than my conversations with united who can't speak spanish to the courier company that has my bag!,@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!
569595745126494208,negative,1.0,Can't Tell,0.6973,US Airways,is absolute crap this week!!,@USAirways is absolute crap this week!!
569475092582789120,negative,1.0,Customer Service Issue,1.0,United,is 4:30am and i am in the customer service line trying not to scream. #epicfailunited,@united is 4:30am and I am in the customer service line trying not to scream. #epicfailunited
568767621186912256,negative,1.0,Customer Service Issue,0.6586,United,is the worst major us airline. more proof: they're boarding the plane with the outside galley door open in 0 degree weather. wtf?,@United is the worst major US airline.  More proof: they're boarding the plane with the outside galley door open in 0 degree weather.  Wtf?
570016304284901379,neutral,1.0,,,Virgin America,plz help me win my bid upgrade for my flight 2/27 lax---&gt;sea!!! 🍷👍💺✈️,@VirginAmerica plz help me win my bid upgrade for my flight 2/27 LAX---&gt;SEA!!!  🍷👍💺✈️
569668606142783488,positive,0.667,,,Southwest,#redcarpet southwest companion pass would be great!,@SouthwestAir #RedCarpet Southwest Companion Pass would be great!
567806151191191553,negative,1.0,Customer Service Issue,0.6473,United,thanks! we would like an apology and a full refund. please confirm when we will receive.,@united thanks! We would like an apology and a full refund. Please confirm when we will receive.
569674725623926784,negative,1.0,longlines,0.6669,American,"plz bring more agents up to dfw aa cstmr srvc ctr gates a, there are only 2 agents and 100+ ppl...","@americanair Plz bring more agents up to DFW AA Cstmr srvc ctr gates A, there are only 2 agents and 100+ ppl... http://t.co/uCvEU2hurZ"
568450413365571584,neutral,1.0,,,United,i have already emailed but i didn't know if it was more expedient to contact you here. please advise. thanks.,@united I have already emailed but I didn't know if it was more expedient to contact you here. Please advise. Thanks.
569655392931876864,neutral,1.0,,,American,here you go,@AmericanAir Here you go https://t.co/oM1vIEg74a
568384147464568834,negative,1.0,Can't Tell,1.0,US Airways,i hate you,@USAirways i hate you
569771576528220161,negative,1.0,Can't Tell,0.6518,American,no it isn't - sheer incompetence was reigning at dfw today. i was there. on a plane on the gd runway. i doubt you were.,@AmericanAir No it isn't -  sheer incompetence was reigning at DFW today. I was there. On a plane on the GD runway. I doubt you were.
568899893206450176,negative,1.0,Late Flight,1.0,Delta,maybe announce the delay so we don't sit on the plane on the runway for an hour+ before taking off,@JetBlue maybe announce the delay so we don't sit on the plane on the runway for an hour+ before taking off
570234734942523393,negative,0.6501,Customer Service Issue,0.3265,United,not sure what you are talking about. she is going on nonstop flights. sna to sfo and then sfo to ewr.,@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.
568982505551851520,negative,1.0,Can't Tell,0.6731,United,"""most likely"" makes it sound like you have no idea, which is not how i want my flights to be. please use facts thanks.","@united ""most likely"" makes it sound like you have no idea, which is not how I want my flights to be. Please use facts thanks."
569171651381702657,negative,1.0,Customer Service Issue,0.6522,US Airways,gold desk quoting me $900 to rebook due to weather. can buy first seat on same flight for $440. why? on hold for 45+ mins now,@USAirways gold desk quoting me $900 to rebook due to weather. Can buy first seat on same flight for $440. Why? On hold for 45+ mins now
568236763128463361,negative,1.0,Customer Service Issue,1.0,US Airways,this is more than having patience. this is not acceptable.,@USAirways this is more than having patience. This is not acceptable. http://t.co/N7pSuEJDC8
567810209088847873,negative,1.0,Customer Service Issue,0.7012,Virgin America,man of steel flies to more cities though...and with more frequency too.,@VirginAmerica Man of steel flies to more cities though...and with more frequency too.
570107683027718144,negative,1.0,Late Flight,0.6712,United,no cancelled flightn just left us to fend for ourselves when flt came in late flight. getting runaround for 3 hrs. each employee blaming previous 1.,@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming  previous 1.
569245240336330752,negative,1.0,Customer Service Issue,1.0,United,the worst customer service in denver.,@united the worst customer service in Denver.
568881148325007360,neutral,0.6890000000000001,,0.0,US Airways,"yes, it was sunday.","@USAirways Yes, it was Sunday."
568276831134191618,negative,1.0,Customer Service Issue,1.0,US Airways,i waited on hold for too long. i shouldn't have to wait on hold forever when i never received a confirm. in the 1st place #help,@USAirways I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place #help
568522028627533824,negative,1.0,Customer Service Issue,0.3667,United,so the 4-6hrs that you told me was what? a guess?? they've apparently had the bag 20hrs now and no call.,@united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.
568617163465957377,negative,1.0,Cancelled Flight,0.6806,Southwest,i don't want to be too whiny. we accommodated several passengers whose earlier flight was cancelled flightled. our flight was very long.,@SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long.
568454606675529731,positive,1.0,,,Southwest,"i owe you an apology. my tweet was out of frustration, not constructive criticism. i'm a sw fan &amp; love your service!","@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan &amp; LOVE your service!"
569802396328534016,negative,1.0,Customer Service Issue,1.0,American,are you ignoring me on purpose? it was sad enough having your automated system hang up on me 😭,@AmericanAir are you ignoring me on purpose? It was sad enough having your automated system hang up on me 😭
569642766407483392,neutral,0.6668,,0.0,American,62 inches !?,@AmericanAir 62 inches !?
568214147025870848,positive,1.0,,,Delta,i would go anywhere jetblue goes.,@JetBlue I would go anywhere JetBlue goes.
569351224274718720,negative,1.0,Can't Tell,1.0,US Airways,by far the worst airline in history. i'll never ever fly your garbage again,@USAirways by far the worst airline in history. I'll never ever fly your garbage again
570245996334190592,negative,1.0,Customer Service Issue,1.0,United,does this process ever end? still waiting for the reply since 2 months #pathetic #customerservice,@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice
569253190551498752,negative,1.0,Bad Flight,0.3571,United,but your system gave my seat away.now i'm 27l economy! not econ + seat. how did you give my plus seat away?,@united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away?
567696188602712064,negative,1.0,Late Flight,1.0,Delta,a flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation.,@JetBlue A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation.
568458157703499776,negative,1.0,Customer Service Issue,1.0,US Airways,was just on hold with you all for two hours and then got hung up on. oh my god.,@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god.
569688560376221696,negative,1.0,Can't Tell,0.6809,United,sitting on ual 683 - a comedy of errors. ual is incompetent,@united sitting on UAL 683 - a comedy of errors.  UAL is incompetent
568434729684307970,negative,1.0,Flight Attendant Complaints,1.0,Delta,not making a great first impression on my first flight. 20 minutes before boarding and the gate agent still can't assign me a seat?,@JetBlue not making a great first impression on my first flight. 20 minutes before boarding and the gate agent still can't assign me a seat?
569953672861388800,negative,1.0,Bad Flight,1.0,Southwest,"i can. doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?","@SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?"
569278644943757312,positive,1.0,,,Delta,thanks for your prompt response. i know you put safety first. unfortunately will hit freezing rain/sleet on ride home.,@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home.
569709870729068544,negative,0.6832,Late Flight,0.3721,US Airways,have you heard about the debacle at dca? what is happening with our new orleans flight? #wewanttoknow,@USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow
568767144407789569,neutral,1.0,,,United,[checked in + boardingpass w/no checkin bagage] guess i'm all set. :-),@united [checked in + boardingpass w/no checkin bagage] guess i'm all set. :-)
569686000240345090,negative,1.0,Flight Attendant Complaints,0.3491,US Airways,"worst service at reagan int. i rarely post about a company or service, but i am so annoyed. not weather relate flightd…incompetence.","@USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightd…incompetence."
569604805116563457,neutral,1.0,,,United,there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight?,@united there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight?
568983569563033600,positive,1.0,,,United,kept me watching the safety video for the first time in forever. nice job 👍.,@united kept me watching the safety video for the first time in forever. Nice job 👍.
570084122636365825,neutral,1.0,,,Southwest,forget wedding fairs. how about discounts for nonprofits? we donate part of our worth every single day,@SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day
570066283233972224,positive,0.9657,,0.0,Southwest,what an awesome flight dallas 2 ny. virgin america refused bc of my child's peanut allergy but u guys didn't. thanks! 👍😊,@SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! 👍😊
569380122194636800,negative,0.6559,Lost Luggage,0.6559,United,i'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...,@united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...
570234946700357632,neutral,1.0,,,American,drop me a follow i need help,@AmericanAir drop me a follow I need help
570191763731841024,positive,0.6593,,,American,is rising like the sun at dca this morning. members have the best view. #avgeek,@AmericanAir is rising like the sun at DCA this morning.  @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe
569670228713578496,neutral,0.6462,,,Delta,you're taking me to new orleans in two weeks so i'll picture that while i shiver #forevercold,@JetBlue you're taking me to New Orleans in two weeks so I'll picture that while I shiver #forevercold
569851578276048896,negative,1.0,Late Flight,0.7684,United,"i'm aware of the flight details, thanks. three hours late flight a crew that could not give less of a shit","@united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit"
568069437506641920,negative,0.6739,Flight Attendant Complaints,0.3373,Southwest,i want to file a formal complaint against a disgruntled employee @ laguardia who ruined mltple people's travel plans yesterday,@SouthwestAir I want to file a formal complaint against a disgruntled employee @ LaGuardia who ruined mltple people's travel plans yesterday
568210310663835648,neutral,0.6721,,,Delta,to dc this summer and help local youth get ready to return to school with math refresher courses. #flyitforward,@JetBlue To DC this summer and help local youth get ready to return to school with math refresher courses. #FlyItForward
569033300662218752,negative,1.0,Late Flight,1.0,US Airways,flight 849's four subsequent delays destroyed my travel plans this evening. looking to resolve this matter.,@USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter.
569695286907551745,negative,1.0,Can't Tell,0.6637,American,how can you have no food on a 4 hour flight 528 from columbus to phoenix? starving and pissed off. can't eat go go!,@AmericanAir @USAirways how can you have no food on a 4 hour flight 528 from Columbus to Phoenix? Starving and Pissed off. Can't eat Go Go!
568874496507174912,negative,1.0,Cancelled Flight,1.0,United,"yes it is partly used, the del-ewr is used, the return flight was cancelled flightled due to technical glitch in operations","@united yes it is partly used, the del-ewr is used, the return flight was Cancelled Flightled due to technical glitch in operations"
569670155132907520,neutral,0.662,,,American,"this looks like jfk - had a great pic of the oneworld jets lined up on the opposite side #air berlin, lan and aa.","@AmericanAir @kconti44 This looks like JFK - had a great pic of the OneWorld jets lined up on the opposite side #Air Berlin, LAN and AA."
569603156927246336,negative,1.0,Flight Booking Problems,0.6964,American,missing a full days of work thanks guys,@AmericanAir missing a full days of work thanks guys
569623343424413697,negative,1.0,Can't Tell,1.0,United,"you could give me free flights for life, and i'd still choose to purchase my tickets from a competitor.","@united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor."
568413198518329344,positive,0.6815,,,Delta,thank you for the jetblue credit. nice save :-),@JetBlue Thank you for the JetBlue Credit. Nice save :-)
569855409567207424,negative,1.0,Customer Service Issue,1.0,American,i can't get an operator after an hour's worth of calls to cancelled flight a delayed flight. automated system doesn't go beyond message.,@AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message.
569949968750010370,negative,1.0,Lost Luggage,1.0,US Airways,you guys lost my luggage,@USAirways you guys lost my luggage
568526521910079488,negative,0.6625,Customer Service Issue,0.3394,Delta,i can probably find some of them. are the ticket #s on there?,@JetBlue I can probably find some of them. Are the ticket #s on there?
570086488324485121,negative,1.0,Flight Attendant Complaints,0.354,American,"nice try i heard your crew whisper ""she's still at the hotel, she probably doesn't think she has to work until tomorrow""","Nice try @AmericanAir I heard your crew whisper ""she's still at the hotel, she probably doesn't think she has to work until tomorrow"""
569938470824574976,positive,1.0,,,Delta,“: our fleet's on fleek. + lol wow,“@JetBlue: Our fleet's on fleek. http://t.co/3kVkd8yRxa” + lol wow
568244071770296320,neutral,0.6742,,0.0,Delta,i cri,@JetBlue I cri
569746542275354625,negative,0.6764,Flight Booking Problems,0.3722,American,do you have the phone number of a supervisor i can speak to regarding my travels today,@AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today
568888508703752194,neutral,1.0,,,Southwest,"i saw ppl were winning tickets still, how do we win some?","@SouthwestAir I saw ppl were winning tickets still, how do we win some?"
568913508936458240,negative,1.0,Bad Flight,0.6907,United,- terrible experience on ua415 on 17th. 1st exit row in economy has zero legroom. have same row booked for return but can't change.,@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.
570276917301137409,negative,1.0,Bad Flight,1.0,Virgin America,i flew from nyc to sfo last week and couldn't fully sit in my seat due to two large gentleman on either side of me. help!,@VirginAmerica  I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!
569984229393637377,neutral,1.0,,,Delta,“: our fleet's on fleek. 😂,“@JetBlue: Our fleet's on fleek. http://t.co/5KshTUe6Q0” 😂
568531207459221506,neutral,1.0,,,Southwest,please help me and my best friend get tickets to #destinationdragons we have so much to thank them for....,@SouthwestAir @Imaginedragons please help me and my best friend get tickets to #DestinationDragons we have so much to thank them for....
569341769114128386,negative,1.0,Flight Attendant Complaints,0.6666,United,the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and i see 2 right there. #unitedlies,@united the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies
568055724078706689,negative,1.0,Flight Booking Problems,0.6688,Southwest,all i requested was a refund of my reward points that i used to purchase the flight and he refused.,@SouthwestAir All I requested was a refund of my Reward Points that I used to purchase the flight and he refused.
570262460395098112,neutral,0.6818,,0.0,Southwest,unfortunately i don't even have that. my phone died before o had a chance to grab it. it was from oma to san from 3/27-4/2,@SouthwestAir unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3/27-4/2
570047938401071105,negative,1.0,Customer Service Issue,0.6809,Delta,that's not a answer!,@JetBlue that's not a answer!
569837381261533185,negative,1.0,Late Flight,0.36200000000000004,American,"file loc:tjycqh. bag at airport since last nite.not ""scheduled"" to get pu unt aft 8? why? u shld b ashamed. i'm disgusted w/u","@AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not ""scheduled"" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u"
570068435805310976,neutral,0.732,,,United,i hope so too,@united I hope so too
569109515657826304,positive,1.0,,,Delta,"ah no the staff was perfect this morning at jfk, more sleep for me!! :)","@JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)"
567966853068251136,negative,1.0,Cancelled Flight,0.6959,United,i read that last hashtag as go f united. makes sense since they f us by cancelled flightling ticketed reservations,@united @PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations
569989340052344832,negative,1.0,Late Flight,1.0,Southwest,"prove it, cuz the southwest people here don't even know why it's behind schedule.","@SouthwestAir prove it, Cuz the southwest people here don't even know why it's behind schedule."
567748565095968769,negative,1.0,Late Flight,1.0,United,second day &amp; attempt trying to leave iad &amp; i'm on another plane delayed for mechanical issues. over an hour delayed!,@united Second day &amp; attempt trying to leave IAD &amp; I'm on another plane delayed for mechanical issues. Over an hour delayed!
570146467542933505,negative,1.0,Cancelled Flight,1.0,American,or at the very least an explanation on why no one told me my flight was cancelled flightled!,@AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!
569745365940830210,negative,1.0,Customer Service Issue,0.6847,United,"i am a loyal premier platinum member, but the lack of communication was really bad. also, i don’t see that it has taken off yet","@united I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don’t see that it has taken off yet"
569584207011434497,negative,1.0,Bad Flight,0.6442,US Airways,why have me board a plane knowing there is a maint issue? us5235.,@USAirways why have me board a plane knowing there is a maint issue?  US5235.
569475306018353152,neutral,0.6807,,0.0,United,"seat 14a, flight ua895","@united Seat 14A, Flight UA895"
569488962324172801,negative,1.0,Cancelled Flight,0.6645,US Airways,on hold with 800-428-4322. flight from dsm to dca was cancelled flighted (4473). know when it will fly?,@USAirways on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly?
569568357030232066,negative,1.0,Flight Attendant Complaints,1.0,Delta,#1691 out of jfk. no one has info &amp; no answers as to why we boarded the plane. the team is in an awkward spot &amp; everyone is cranky,@JetBlue #1691 out of JFK. no one has info &amp; no answers as to why we boarded the plane. the team is in an awkward spot &amp; everyone is cranky
570001601055883265,neutral,0.6333,,,Delta,? | rt : new airline expected to make its way to mem,@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/vO3eQsEPqH
568463707795095552,neutral,1.0,,,United,i'm a ua 1k. i think it's who was looking for help,@united I'm a UA 1k. I think it's @iamtedking who was looking for help
569243017552375809,negative,1.0,Can't Tell,1.0,Delta,as a customer it feels like i should stick to airlines other than jet blue. i travel for my work for past 5 years never seen $70,@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70
568644286306242561,neutral,0.6401,,,US Airways,i am following you now,@USAirways I am following you now
570267066919313408,negative,1.0,Bad Flight,0.6721,American,we have been advised to turn this issue over to the police due to the sexual assult thank you for allowing that on your plane!,@AmericanAir we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE!
568983464172584960,negative,0.6252,Bad Flight,0.3307,Delta,yes i do. i will get you exact data. your download is fine it's your upload bandwidth and ping that are the issue. ping especially,@JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially
569503938690584576,negative,1.0,Customer Service Issue,0.6579999999999999,United,why can't you have an english/spanish rep call me so we can locate my bag and resolve this issue?,@United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?
569477178703908864,negative,0.6392,Can't Tell,0.6392,United,you a bish,@united you a bish
569367682811715585,negative,0.6554,Can't Tell,0.6554,United,suck,@united Suck
569700244050440192,negative,1.0,Customer Service Issue,0.3663,American,employees are racist!!!!!,@AmericanAir employees are racist!!!!!
568199101981937665,negative,1.0,Flight Attendant Complaints,0.6859999999999999,Delta,they did not have any &amp; asked if i wanted tea. how do you have tea&amp;not coffee? i'm a gold on united &amp; coffee i nvr think 2x about,@JetBlue They did not have any &amp; asked if I wanted tea. How do you have tea&amp;not coffee? I'm a gold on United &amp; coffee I nvr think 2x about
570241830757007360,negative,1.0,Lost Luggage,1.0,United,"i received 1 bag last night, i am still missing the other one.","@united I received 1 bag last night, I am still missing the other one."
569316673942990848,negative,1.0,Lost Luggage,0.6685,United,nope i gave up - maybe they'll deliver it,@united nope I gave up - maybe they'll deliver it
569496729755652098,neutral,0.6316,,0.0,Delta,on flight 622 from nassau to jfk. not showing cancelled flightled yet but assuming it will be? any info?,@JetBlue on flight 622 from Nassau to JFK. Not showing Cancelled Flightled yet but assuming it will be? Any info?
568256563829293056,negative,1.0,Can't Tell,0.3512,United,"oh no, i'm rebooked, 7+ hours after my original arrival time. we can talk compensation.","@united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation."
570260984704700417,negative,1.0,Flight Attendant Complaints,1.0,United,silly i'm flying delta today. your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk,@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk
569687888771706880,neutral,1.0,,,Southwest,how do i get a companion pass,@SouthwestAir how do I get a companion pass
569590988395708416,positive,1.0,,,American,i love your company and your staff is amazing. they just made an uncomfortable situation comfortable,@AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable
568576058645188608,negative,0.6632,Late Flight,0.3571,US Airways,problem with flight in gainesville us airways 5137 to clt will miss connecting flight 5547 to iad. when can i get another flight,@USAirways problem with flight in Gainesville US Airways  5137 to CLT will miss connecting flight 5547 to IAD. When can I get another flight
569700243383537664,positive,1.0,,,United,"thanks! lol! #ua6259 will wait for us. per , same tail number as #ua5525 :)","@united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)"
570276843812732928,positive,1.0,,,Delta,wouldn't mind paying for the snacks but no $ for tix :-) great job guys!,@JetBlue wouldn't mind paying for the snacks but no $ for tix :-) Great job guys!
568417151176060929,negative,1.0,Cancelled Flight,0.6863,United,"- vacation days: relevant, ritz in pr for the night: $700, losing a day to idiots and sleeping at the newark ramada; #priceless","@united - vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless"
569007993897013249,neutral,0.6535,,0.0,US Airways,"you need to check information regarding hotels, shuttles, re routing flights, delayed flights","@USAirways you need to check information regarding hotels, shuttles, re routing flights, delayed flights"
570191286667513856,negative,1.0,Can't Tell,0.6148,American,there's a lot of talks and no doing. mia-sfo on a 20+ year old plane #nonewplanes #old #shame,"@AmericanAir there's a lot of talks and no doing. 
MIA-SFO on a 20+ year old plane #nonewplanes #old #shame http://t.co/TwETPXUpPN"
569672010734968832,positive,1.0,,,Delta,thanks! i made it 😃,@JetBlue Thanks!  I made it 😃
569870374638235649,neutral,0.6771,,0.0,US Airways,&amp; what are your weight restrictions for carry on luggage? can find measurements but not weight restrictions. tia,@USAirways &amp; @AmericanAir what are your weight restrictions for carry on luggage? Can find measurements but not weight restrictions. TIA
569241158196400130,negative,1.0,Flight Booking Problems,0.6758,US Airways,i have been trying all week to book a multi city award trip (can't book online) i'm told to call back some other time. what?!?,@USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!?
568564675312545792,negative,1.0,Late Flight,1.0,United,yet again you disappoint. sitting at iad for ua3728 for 3.5hrs and you can't seem to know why the plane hasn't left albany. #fail,@united yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. #Fail
568444328873467905,negative,1.0,Customer Service Issue,1.0,United,what a joke. hang up on customers!!,@united what a joke. Hang up on customers!!
567728860629057537,negative,0.6515,Late Flight,0.6515,US Airways,and it still says it's on time on your website btw,@USAirways and it still says it's on time on your website btw
569259756344487938,neutral,0.6559999999999999,,0.0,Delta,what good with the inflight wifi?,@jetblue what good with the inflight WiFi?
568220313370013696,positive,1.0,,,Southwest,"thanks for replying, i sen't my conf #! i love aviation and southwest and all i wanted for my 18th was to fly swa for the day!","@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!"
568208027775569920,negative,1.0,Late Flight,1.0,US Airways,i wish we were on our way. now there's a problem w/de-icing.three &amp; 1/2 hour delay so far &amp; sill not sure if we'll be taking off.,@USAirways I wish we were on our way. Now there's a problem w/de-icing.Three &amp; 1/2 hour delay so far &amp; sill not sure if we'll be taking off.
569769633995104256,negative,1.0,Lost Luggage,1.0,American,highly disappointed in the baggage service with this merge with you guys have lost our 1st bag and now missing items,@AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items
568884731489562624,neutral,0.6667,,,Southwest,5 min away!,@SouthwestAir 5 min away!
569690252450799616,neutral,1.0,,,American,your logo looks like 3d glasses.,@AmericanAir Your logo looks like 3D glasses.
569763346431414272,negative,0.6947,Late Flight,0.3579,United,ual sucks,@united @DelonGerry ual sucks
569197579956842496,negative,1.0,Flight Attendant Complaints,0.3684,United,#bullying in the #workforce not ok. get gate agents 2 work as a team. 2 against 1 is never cool. #delays #flights #unitedairlines,@united #bullying in the #workforce not ok. Get gate agents 2 work as a team. 2 against 1 is never cool. #Delays #flights #UnitedAirlines
569130479690981376,negative,1.0,Customer Service Issue,0.6758,United,"web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita","@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita"
567737653118779392,positive,0.6606,,,Southwest,and thanks!,@SouthwestAir and thanks!
568957173692108800,negative,1.0,Customer Service Issue,0.6555,US Airways,they weren't able to without reflight booking problems and recharging the amount plus $25 fee for help over phone. spoke to 2 agents &amp; jeanine,@USAirways they weren't able to without reFlight Booking Problems and recharging the amount plus $25 fee for help over phone. Spoke to 2 agents &amp; Jeanine
569852380327612416,negative,1.0,Late Flight,1.0,US Airways,"will the nightmare ever end? just found out our flight today is delayed due to ""ground handling delays affecting a prior flight.""","@USAirways Will the nightmare ever end? Just found out our flight today is delayed due to ""ground handling delays affecting a prior flight."""
568034808598810625,negative,0.6773,Flight Booking Problems,0.3489,US Airways,what do i push to rebook with that 800 number,@USAirways what do I push to rebook with that 800 number
570141242769559552,negative,1.0,Cancelled Flight,1.0,American,"offered me a cot to sleep on?after they cancelled flightled my flight. a fucking cot. what about a hotel, like you're supposed to provide","@AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide"
569659668412407808,negative,1.0,Late Flight,1.0,American,i still am not on a flight. ive been here allll day and now we're not boarding because we're waiting for catering?,@AmericanAir I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering?
569219656482824192,negative,1.0,Customer Service Issue,0.6842,Delta,"love your airline...hate your website. just tried to book 2 tickets (1 w miles, 1 w/out). absolute joke. needs a lot of work!","@JetBlue Love your airline...hate your website.  Just tried to book 2 tickets (1 w miles, 1 w/out).  Absolute joke.   Needs a lot of work!"
570031098513592320,negative,1.0,Lost Luggage,1.0,United,where's my damn bag??,@united where's my damn bag??
567916937679884288,negative,1.0,Cancelled Flight,1.0,Delta,"disappointed that my flight back to boston from pr was cancelled flightled,rebooked 4 the next day,delayed that one too, and no compensation","@JetBlue disappointed that my flight back to boston from PR was Cancelled Flightled,rebooked 4 the next day,delayed that one too, and no compensation"
569171631756546048,negative,1.0,Customer Service Issue,1.0,Southwest,i thought you guys were the best airline...i've been on hold for an hour!,@SouthwestAir I thought you guys were the best airline...I've been on hold for an hour!
570246094157946880,neutral,0.6454,,,Delta,"""do what you love and you'll never work a day in your life."" 😊","@JetBlue ""Do what you love and you'll never work a day in your life."" 😊"
568194520497713152,negative,1.0,Late Flight,1.0,US Airways,sitting on tarmac in #pit for 30 min. no announcement. just sitting.,@USAirways  sitting on Tarmac in #PIT for 30 min. No announcement. Just sitting.
568378598043852800,positive,0.6539,,,Delta,where's my selfie?,@JetBlue where's my selfie?
569301668904329216,negative,1.0,Can't Tell,1.0,Southwest,you are the worst airline. congrats!!,@SouthwestAir you are the worst airline. Congrats!!
569845862366633984,negative,1.0,Customer Service Issue,0.6859,Delta,"are you having any issues with online check-in? my colleague and i are getting ""webpage not available"" after submitting online form","@JetBlue Are you having any issues with online check-in? My colleague and I are getting ""Webpage not available"" after submitting online form"
569229056362876928,negative,1.0,longlines,0.3763,Southwest,the wait for the bags is longer than the actual flight.,@SouthwestAir the wait for the bags is longer than the actual flight.
569566514132717568,negative,1.0,Can't Tell,1.0,US Airways,"after today,no reason 4 anyone to not approve merger with ,other airlines have no reason to fear losing business to u","@USAirways After today,no reason 4 anyone to not approve merger with @AmericanAir,other airlines have no reason to fear losing business to U"
570092218058346496,negative,0.6705,Cancelled Flight,0.3363,American,there are no more flights via united when i arrive to dfw and my car is parked at iah 😁,@AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH 😁
569738779931623425,negative,1.0,Lost Luggage,0.6464,American,"bag turned up, no thanks to your useless call-centre and useless website","@AmericanAir bag turned up, no thanks to your useless call-centre and useless website"
567748208844365825,negative,1.0,Cancelled Flight,1.0,Southwest,flight cancelled flightled out of bna.... do i have to reschedule now or can travel funds be put back into my account for future use?,@SouthwestAir Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use?
569386581938860032,negative,1.0,Bad Flight,1.0,Delta,a voucher.. i can't believe i took this risk. not only was the plane terribly filthy and i had 15 screaming babies in my face..,@JetBlue a voucher.. I can't believe I took this risk. Not only was the plane terribly filthy and I had 15 screaming babies in my face..
569704164743376896,negative,0.6945,Customer Service Issue,0.6945,American,"yes, but should be able to get a push notification via the app if i’m logged in and on a trip. email/text is so 2010 😥.","@AmericanAir Yes, but should be able to get a push notification via the app if I’m logged in and on a trip. Email/text is so 2010 😥."
570305264613765122,positive,1.0,,,American,thank you!,@AmericanAir thank you!
568460680367644672,negative,1.0,Late Flight,1.0,United,airlines delayed our flight on the way to chicago and leaving chicago. next time it is.,@united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is.
568675083314552832,positive,1.0,,,United,alright thank you. much appreciated.,@united alright thank you. Much appreciated.
569975650691330048,negative,1.0,Late Flight,0.6545,American,is better than aa.,@AmericanAir @kanne822 @SouthwestAir is better than AA.
568988757954678784,negative,1.0,Flight Booking Problems,0.7172,United,it most certainly was not.,@united it most certainly was not.
568154689449168896,neutral,1.0,,,Southwest,"oops, sorry, done,","@SouthwestAir oops, Sorry, Done,"
569641916855402496,negative,1.0,Late Flight,1.0,US Airways,nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.,@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.
567905194563997696,negative,1.0,Cancelled Flight,1.0,US Airways,my flight (us558) got cancelled flightled on 2/16 due to lack of flight crew.i was told that i'd be reimbursed for hotel. who do i contact?,@USAirways My flight (US558) got Cancelled Flightled on 2/16 due to lack of flight crew.I was told that I'd be reimbursed for hotel. Who do I contact?
568159483786084352,negative,1.0,Late Flight,0.7108,US Airways,how can i be stuck on a plane due to snow in boston when it's not actually snowing in boston? usair flight 2218 #us2218,@USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston?  Usair flight 2218 #US2218
569489032100614144,neutral,0.6416,,0.0,United,i just sent to you.,@united I just sent to you.
569118085245898752,positive,0.6931,,,Delta,thanks!,@JetBlue Thanks!
569261347688607744,positive,1.0,,,Virgin America,"done! thank you for the quick response, apparently faster than sitting on hold ;)","@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)"
570275218515726337,negative,1.0,Customer Service Issue,1.0,Southwest,my first call got dropped. waited 15 mins for the second but ran out of time. will try again late flightr. no way to do this online?,@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?
569864778702671874,negative,1.0,Customer Service Issue,1.0,American,i like the call back system. but thought you'd like to know it's not working well. i received three calls but there's no audio.,@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio.
569480043853946881,negative,1.0,Can't Tell,0.7099,United,"i'm not sure it will have ""next time""...","@united I'm not sure it will have ""next time""..."
569925612069998593,negative,0.6995,Can't Tell,0.6995,United,noooooooooooooooooooooope.,@united noooooooooooooooooooooope.
569565328012763137,neutral,1.0,,,United,did you get your 757 model?,@united Did you get your 757 Model?
569015379021795328,negative,1.0,Late Flight,0.6667,US Airways,...you are despicable! the flight plan was lost! now we've been sitting on the tarmac for an hour! its a 45 min flight!,@USAirways ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight!
568611024837849088,negative,1.0,Late Flight,0.6494,Delta,after 40 mins they tell us they can't check temperature for at least 2 more hours. so it's back to the gate to wait. #mosiacfail,@JetBlue after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. #mosiacfail
568513007849840640,positive,1.0,,,United,pleasantly surprised with quality of service and flight.flew lga-cle-den. friendly crew. love the concept of #byod #worksnicely,@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely
569711837656125440,negative,0.6444,Flight Attendant Complaints,0.3333,Delta,any idea what's going on at terminal five at jfk? seems to be zero traffic movement,@JetBlue any idea what's going on at terminal five at JFK? Seems to be zero traffic movement
570296556852789250,neutral,1.0,,,United,"yes, david allan send an email with this number (kmm24999563v99860l0km) and case#8719519","@united yes, David Allan send an email with this number (KMM24999563V99860L0KM) and case#8719519"
567773706707021824,neutral,1.0,,,United,was never given one,@united was never given one
567767744356294656,negative,0.6691,Flight Attendant Complaints,0.3523,United,flight 4567 agent now wandered off. pilots came out looking for her. went to charge her personal phone which she'd been txting on,@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on
570287651137445888,negative,1.0,Lost Luggage,1.0,Southwest,got my bags 35 hours late flightr and an offer of $50 to go pick them up. taxi costs $65 one way. spent $200 for the inconvenience.,@SouthwestAir  got my bags 35 hours Late Flightr and an offer of $50 to go pick them up. Taxi costs $65 one way. Spent $200 for the inconvenience.
569576214047760385,negative,1.0,Late Flight,1.0,Delta,"come on! already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from boston, now you reassign him?! endless trip.","@JetBlue come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip."
569346451526041600,positive,1.0,,,Southwest,the pilots&amp; crew on flt 3999 and customer service professionals at baggage claim are outstanding!! thank you!!,@SouthwestAir The pilots&amp; crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!
568088472772157440,neutral,1.0,,,Virgin America,to start 5xweekly #a319 flights from to #dallas #austin on 28apr #avgeek,@VirginAmerica to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek
569211529880576001,neutral,1.0,,,Delta,creates institutional quality machine driven jetblue revenue predictive analytics and forecasts using public big data ;),@jetblue @viraltech creates institutional quality machine driven JetBlue Revenue predictive analytics and forecasts using public Big Data ;)
568994622866915328,negative,1.0,Customer Service Issue,0.6735,US Airways,i will write cr. not sure what good it'll do as the customer service i experienced was horrible.,@USAirways I will write CR. Not sure what good it'll do as the customer service I experienced was horrible.
569652478020489216,negative,1.0,Customer Service Issue,0.6659,American,i have been trying to get through to someone about my cancelled flightled flight tomorrow for over 4 hours.,@AmericanAir I have been trying to get through to someone about my Cancelled Flightled flight tomorrow for over 4 hours.
569937143314849792,negative,1.0,Damaged Luggage,0.665,United,"i will do delayed baggage claim when i land. hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints","@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints"
569889833297915904,negative,1.0,Customer Service Issue,1.0,American,"i can't!!! no one can't get to ""hold"". you can't get past the automated reply. it hangs up on you. #frustrated","@AmericanAir I can't!!!  No one can't get to ""hold"".  You can't get past the automated reply.  It hangs up on you.  #FRUSTRATED"
569927630469894144,negative,1.0,Customer Service Issue,1.0,United,is there a united gold number? i've been on hold 24 minutes and think i may be lost in nowhereland. have a gold reservation. help.,@united is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help.
569245155837882368,negative,1.0,Lost Luggage,1.0,US Airways,been tweeting with the team at who informed me that the problem is that you never sent his bags to them yesterday.,@USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday.
567751025890709504,positive,0.6727,,0.0,US Airways,— i had exceptional service on flight #403 from ind to phx!!,@USAirways — I had exceptional service on flight #403 from IND to PHX!!
569097525690568704,neutral,0.6842,,,United,lets do that can you email boarding pass?,@united lets do that can you email boarding pass?
570009034385805312,neutral,0.6832,,,United,thank you. we are signed up for notifications. we shall watch and wait! ❄️❄️,@united thank you. We are signed up for notifications. We shall watch and wait! ❄️❄️
568093957080551424,positive,0.6522,,,Virgin America,omg finally,@VirginAmerica OMG FINALLY
569650612545187840,neutral,1.0,,,Delta,hey me and my family have questions on a trip to disney world that we are doing in april . please follow me so i could dm you guys,@JetBlue hey me and my family have questions on a trip to Disney world that we are doing in April . Please follow me so I could dm you guys
569719449458094080,negative,1.0,Customer Service Issue,1.0,American,i'm still on hold if you're wondering... 4 hours 37 minutes and counting. #servicefail #onholdforever #suboptimal,@AmericanAir I'm still on hold if you're wondering...  4 hours 37 minutes and counting.  #ServiceFail #OnHoldForever #Suboptimal
569861759240171522,positive,1.0,,,US Airways,thanks!,@USAirways Thanks!
569336095411965952,negative,0.6572,Customer Service Issue,0.3327,United,can you make sure i’m on the upgrade list for 2/23 ewr-pdx using my gpu priority? got a weird email about it.,@united can you make sure I’m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it.
569211645710495745,negative,1.0,Can't Tell,0.3516,United,i would like 2 speak vp of #custexp jimmy samartzis! i sent a survey/email about my awful flight exp,@united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ
569505407862902784,negative,0.7099,Customer Service Issue,0.7099,United,of course this morning i see a non-stop from iah to sfo but that was not available yesterday. #unitedhatesusall,@united  of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll
568127068287963136,negative,1.0,Customer Service Issue,0.6547,Delta,nope. none to be found,@JetBlue nope. None to be found
570033341250056193,negative,1.0,Customer Service Issue,0.6689,United,i left an item on the plane and have been calling non stop and no one has been answering can you please help,@united i left an item on the plane and have been calling non stop and no one has been answering can you please help
569875734677712896,negative,1.0,Lost Luggage,1.0,United,2nd flight in two weeks that you have lost my bag! taking my 1k status to #neveragain #worstcustomerservice,@united 2nd flight in two weeks that you have lost my bag!  Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE
570060873328414721,negative,1.0,Can't Tell,1.0,US Airways,... i f@$%ing hate you.,@USAirways ... I f@$%ing hate you.
570043574097555456,negative,1.0,Can't Tell,0.6702,United,“: the baggage fee is waived for premier members. please see ^jp” what's the point of membership?,“@united: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP” what's the point of membership?
570239376283676672,negative,1.0,Flight Booking Problems,1.0,American,my ticket was booked with aa with miles..... sorry we sold you a ticket with a company we merged with but we can't fix it?,@AmericanAir My ticket was booked with AA with miles..... Sorry we sold you a ticket with a company we merged with but we can't fix it?
569103956795904000,positive,1.0,,,Delta,"wow, awesome videos guys great work. #bluemanity #corevalues #passion #aerojobmarket #avgeek","@JetBlue @Airbus  Wow, awesome videos guys https://t.co/dbcvEPn5QC Great work. #Bluemanity #CoreValues  #Passion #AeroJobMarket #avgeek"
570259380999860224,neutral,1.0,,,American,aren't you glad this isn't you rt : bet these birds wish they'd flown south for the #winter...,@ods1819 aren't you glad this isn't you RT @AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/HEpkNpuzwU
569944182011379712,negative,1.0,Flight Attendant Complaints,1.0,US Airways,"us 728 pilot started the flight by announcing arrival into gatwick, not heathrow. moments of concern for all aboard.","@USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard."
569958552493793280,negative,1.0,Lost Luggage,1.0,US Airways,slowest baggage claim ever,@USAirways @CLTDouglas slowest baggage claim ever
569563148472225794,negative,1.0,Late Flight,0.6721,US Airways,"stuck on tarmac for 30 mins at phl waiting for someone to load baggage,ridiculous","@USAirways stuck on Tarmac for 30 mins at PHL waiting for someone to load baggage,ridiculous http://t.co/BRCsjBxG2s"
569904537739382784,positive,0.6701,,0.0,Delta,"good to know, thanks so much!","@JetBlue good to know, thanks so much!"
568971304914853889,negative,1.0,Can't Tell,0.6292,US Airways,would be less annoying if road conditions weren't getting worse with every min u keep passengers captive for no good reason.,@USAirways would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason.
569494270966685696,negative,1.0,Late Flight,0.3477,US Airways,you need to figure your scheduling out! #worstflightexperienceever #getmehome,@USAirways you need to figure your scheduling out! #worstflightexperienceever #getmehome
569344744297521152,negative,1.0,Flight Attendant Complaints,0.6747,Delta,i missed a goal on because of your inept male stewardess. i should have landed already but i havent taken off yet.,@jetblue I missed a goal On @NHLonNBCSports because of your Inept male stewardess. I should have landed already but I havent taken off yet.
569701004188508161,neutral,0.7028,,0.0,Southwest,"yeah, 7am flight tomorrow, going to add 60-90 min extra because of the roads / snow","@southwestair yeah, 7am flight tomorrow, going to add 60-90 min extra because of the roads / snow"
570063683256242177,negative,1.0,Customer Service Issue,1.0,US Airways,has the worst customer service line. i've called them 8 times today and not once was i able to talk to a real human being.,@USAirways has the worst customer service line.  I've called them 8 times today and not once was I able to talk to a real human being.
569779719798951936,negative,1.0,Can't Tell,1.0,American,hands down the worst airline to travel with. really really fucking bad.,@AmericanAir Hands down the worst airline to travel with. Really really fucking bad.
568364889280020481,negative,1.0,Late Flight,0.7185,United,rushed through the -6 degree weather to get to the airport on time. too bad the pilots didn't do the same. #stillwaiting.,@united rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting.
568255550070362113,negative,1.0,Can't Tell,0.6726,United,my coworker that had the same conflict as me with the hotel issue trying to share posted on their facebook page and they erased it!!,@united my coworker that had the same conflict as me with the hotel issue trying to share posted on their facebook page and they erased it!!
569716908787933184,negative,1.0,Customer Service Issue,1.0,US Airways,give us no information and an attitude.,@USAirways give us no information and an attitude.
570270039737274369,positive,0.6629,,,American,"“: we hope you enjoy the #winterweather and brought your warm coat and gloves, maria!” yup! new beanie","“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp"
568458999798108160,negative,1.0,Can't Tell,1.0,United,i must stop my relationship with you. you've become greedy and heartless and our long term relationship is over,@united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over
569594123222585344,negative,1.0,Customer Service Issue,1.0,American,"beyond frustrated with no call back from auto hold or whatever you call it. entered my number at 11:30 cst, still no call 2:26","@AmericanAir  beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26"
569992662779961344,negative,1.0,Can't Tell,0.3577,US Airways,. have you just given up?,.@USAirways Have you just given up?
568925579933671424,neutral,1.0,,,Southwest,#promotion fly 3 roundtrip #flights to and from #atl between 2/15 and 5/17 and get a companion pass for the year #travel,@SouthwestAir #promotion fly 3 roundtrip #flights to and from #ATL between 2/15 and 5/17 and get a companion pass for the year #travel
567643252753694721,neutral,1.0,,,US Airways,how's us 1797 looking today?,@USAirways how's us 1797 looking today?
568938647795314688,negative,1.0,Late Flight,0.6579,United,"&amp; on top of no free tv on the int’l leg, now i’m sitting on the tarmac in houston, 70 min past departure w/ another hr plus to go","@united &amp; on top of no free tv on the int’l leg, now I’m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go"
567776761510907904,neutral,0.6503,,0.0,Delta,airways short interest down 3.5% in january (jblu) - sleekmoney,@JetBlue Airways Short Interest Down 3.5% in January (JBLU) - sleekmoney http://t.co/znsUjP86Bv
569273733334077440,negative,1.0,Customer Service Issue,0.7715,Southwest,"also, gave up after 1 hr 32 minutes on hold. maybe put a few more people on it?","@SouthwestAir  also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?"
570192105752039427,negative,0.6442,Can't Tell,0.6442,Southwest,darn! i bought it on the wrong device! no way to switch i'm sure?,@SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure?
569752691460706304,positive,0.6779999999999999,,,Southwest,show me some love and a companion flight~please and thank you!,@SouthwestAir show me some love and a companion flight~please and thank you!
567890395322920960,positive,1.0,,,Southwest,"big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!","@SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!"
568991327389671425,negative,1.0,Flight Booking Problems,0.3515,US Airways,i'm dumping this dividend miles card and forgetting your airline exists #ridiculous #theworstairlineever,@USAirways I'm dumping this dividend miles card and forgetting your airline exists #ridiculous #theworstairlineever
569652510794887168,negative,1.0,Late Flight,0.6332,Delta,thanks for the response. just been waiting for 5 hours and really frustrated. seems like no one at jetblue is concerned.,@JetBlue thanks for the response. Just been waiting for 5 hours and really frustrated. Seems like no one at JetBlue is concerned.
568057232392380416,negative,1.0,Customer Service Issue,1.0,US Airways,my vacation budget was blown bc of the lack of communication from usairways. i will never use them again or refer anyone!,@USAirways my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone!
568567970450055170,neutral,1.0,,,Delta,a320 landing in february of 2014. #avgeek #warmweather,@JetBlue @airbusintheus A320 landing @aruba_airport in February of 2014. #avgeek #warmweather https://t.co/Kaej9G0CHd
568426007583170560,positive,0.6686,,,Southwest,my birthday is during #destinationdragons and im a huge fan- anyway i can get tickets?,@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?
568230767714799616,neutral,0.6383,,,United,sprinted from c concourse to e and just made it. coughed up a lung in the process but am now in clt! tnx!,@united sprinted from C concourse to E and just made it. Coughed up a lung in the process but am now in CLT! Tnx!
570269280748441601,negative,0.6598,Customer Service Issue,0.6598,American,any idea on what the wait time is for refunds from ? i was told a few days over the phone - but it's well past that.,@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.
569939494465462272,negative,1.0,Late Flight,1.0,Delta,any info on why flight 704 from sju to jfk is already delayed 2 1/2 hours?,@JetBlue any info on why flight 704 from SJU to JFK is already delayed 2 1/2 hours?
568915741551886336,negative,1.0,Customer Service Issue,1.0,United,"incompetent/rude service today. missed my connecting flight, then the customer service desk was terrible to me. really upset w untd.","@united incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd."
568217301243133952,neutral,0.6452,,,United,flight 1640 (n33289) arrives at following flight from,@united Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http://t.co/RvCDA2nnme
568426579874996224,negative,1.0,Can't Tell,0.6489,Southwest,you're giving everyone tix for #destinationdragons except for me and it's during my birthday!!!!,@SouthwestAir you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!!
568468732441276416,neutral,1.0,,,United,i have 2d and 3d embossed badges and patches superior to the ones you are currently using.,"@united I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn"
569539834131443712,positive,0.6846,,,United,thank you!,@united THANK YOU!
568041161652342784,negative,1.0,Customer Service Issue,1.0,Delta,is i can't make changes on the website am i still charged 25 dollars for using phone,@JetBlue is I can't make changes on the website am I still charged 25 dollars for using phone
567924953976152064,negative,1.0,Lost Luggage,1.0,United,i want my bags. there is vital equipment in there. you are royally screwing me. i'm cranky and want an update.,@united I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update.
568133754142793728,negative,1.0,Late Flight,1.0,US Airways,"nope, done. was supposed to get home at 9pm and didn't get home until midnight. #neveragain","@USAirways nope, done. Was supposed to get home at 9pm and didn't get home until midnight. #NeverAgain"
570251909447192577,negative,1.0,Lost Luggage,1.0,US Airways,how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked .,@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002
570182980142022656,negative,1.0,Damaged Luggage,1.0,United,and my luggage has been broken!! #youcouldntmakethis up #brokenwheel,@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel
570146348613406720,negative,1.0,Customer Service Issue,0.3472,American,"no i've since rebooked with another airline, what i would like is compensation for all the time/money lost!","@AmericanAir no I've since rebooked with another airline, what I would like is compensation for all the time/money lost!"
569678787383857152,negative,1.0,Can't Tell,1.0,Delta,ill call in the morning. too upset right now.,@JetBlue ill call in the morning. too upset right now.
568484603658420224,negative,0.7044,Customer Service Issue,0.7044,United,i sent you a dm hours ago,@united I sent you a dm hours ago
569277813280415744,negative,1.0,Cancelled Flight,0.3453,Southwest,had to cancelled flight my flight because my cavalli calves was interfering with the onboard equipment.,@SouthwestAir had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment.
568491460250742784,negative,0.6701,Can't Tell,0.6701,US Airways,is probably losing a family of world travelers as customers due to broken processes. i hope you can fix it,@USAirways is probably losing a family of world travelers as customers due to broken processes. @AmericanAir I hope you can fix it
570220966284025857,negative,1.0,Customer Service Issue,1.0,Southwest,why is customer relations still not open....in texas?!,@SouthwestAir why is customer relations still not open....in Texas?!
568173724974878720,negative,0.6733,Cancelled Flight,0.6733,US Airways,...these changes as well to late flightr find out that the flight i was scheduled for isn't ready,@USAirways ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready
569693808914522113,negative,1.0,Lost Luggage,0.6916,American,my understanding is they were able and did for many other flights but chose not to for this one.,@AmericanAir my understanding is they were able and did for many other flights but chose not to for this one.
567801079388471296,positive,0.6679999999999999,,0.0,Southwest,"your social media team just said ""sorry"". thankfully submitting a complaint got resolution from an amazing rep who called.","@SouthwestAir your social media team just said ""sorry"". Thankfully submitting a complaint got resolution from an amazing rep who called."
567773326631821312,positive,1.0,,,Delta,thank you for the service credit. and to for positive thoughts.,@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts.
569683278715883523,negative,1.0,Lost Luggage,1.0,US Airways,why won't you help me get my luggage back? i'm a teen trying to change the world in dc #flight5182 #usairways,@USAirways why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways
568562728585064449,positive,1.0,,,Southwest,- thanks for making new direct flight to san francisco.,@SouthwestAir @MichaelBColeman - thanks for making new direct flight to San Francisco.
568784868257214464,positive,1.0,,,Delta,beautiful ride. thanks again:),@JetBlue beautiful ride. Thanks again:)
569824790200111104,neutral,0.6657,,0.0,United,any news about the departure of the flight ua51?,@united Any news about the departure of the flight UA51?
569886575720574976,negative,0.6821,Customer Service Issue,0.6821,United,should have been able to get seat assign without paying $174 more - cust sec should have done that for me,@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me
568571642265227264,negative,1.0,Customer Service Issue,0.6848,United,i am now following you and see that i am not the only one experiencing and noticing a substantial downgrade in service post merger,@united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger
569938322161668096,negative,0.6671,Can't Tell,0.3651,United,don't see a justifiable cost to get on an early flight with seats. no airline charges to conveniently get their passengers in early,@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early
567892395867656193,negative,1.0,Lost Luggage,1.0,United,holiday of a lifetime to new york ruined because you lost my luggage and have failed to find it since sunday! #wontflyagainwithyou,@united Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou
567886700275310592,negative,0.7067,Bad Flight,0.7067,United,"this is in ur hemispheres magazine. i'm open to what will u do to make the ""flight more pleasant.""","@united this is in ur Hemispheres magazine. I'm open to what will u do to make the ""flight more pleasant."" http://t.co/VrQDpqEPFW"
570289587794407425,negative,1.0,Customer Service Issue,1.0,Delta,"i've spent three hours talking to all different people, most of which couldn't help. i probably won't be using jetblue again.","@JetBlue I've spent three hours talking to all different people, most of which couldn't help. I probably won't be using JetBlue again."
569993670482644992,negative,0.6954,Can't Tell,0.6954,Delta,stop,STOP @JetBlue
568111819325366273,neutral,1.0,,,Southwest,just sent you a dm w/ additonal info,@SouthwestAir just sent you a DM w/ additonal info
569564610837086209,negative,1.0,Cancelled Flight,1.0,Virgin America,"our flight into lga was cancelled flighted. we're stuck in dallas. i called to reschedule, told i could get a flight for today...(1/2)","@VirginAmerica our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2)"
569995514558550016,positive,1.0,,,Southwest,thank you. great customer service so far. accidents happen i understand. hopefully everything works out.,@SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out.
569905899650883585,negative,0.685,Lost Luggage,0.685,US Airways,"i listed my baggage claim number. have them call me, my number is on the ticket. i had to use lady speed stick this morning.","@USAirways I listed my baggage claim number.  Have them call me, my number is on the ticket.  I had to use Lady Speed Stick this morning."
567776714303238144,negative,1.0,Customer Service Issue,1.0,US Airways,your customer service stinks. trying to book a flight for hours now and keep getting hung up on. #usairwayssucks,@USAirways your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. #usairwayssucks
569308292893290496,positive,0.6842,,,Delta,"i did not! she's a woman who's a lead, she was working at gate c26.","@JetBlue I did not! She's a woman who's a lead, she was working at gate c26."
568463331251634176,positive,1.0,,,Southwest,thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforsw #southwestair,@SouthwestAir thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir
569627839374467072,negative,1.0,Customer Service Issue,1.0,American,do you guys teach poor customer service or is it just part of an american dream?,@AmericanAir @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream?
568066292114001921,negative,1.0,Cancelled Flight,1.0,US Airways,is useless airways. day 2 trying to get home on standby as a result of their cancelled flightlation. #usairways,@USAirways is useless airways. Day 2 trying to get home on standby as a result of their Cancelled Flightlation. #USAirways
569493640990625793,negative,1.0,Late Flight,1.0,United,flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491,@united flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491
569542052259766272,negative,0.6809,longlines,0.3511,Delta,"this is ridiculous we are on 1.5 hours coming up of waiting to deplane, there are are newborns on board","@JetBlue this is ridiculous we are on 1.5 hours coming up of waiting to deplane, there are are newborns on board"
570283309093113856,neutral,1.0,,,American,yes to the ios. i'm running ios 8.1.3,@americanair Yes to the iOS. I'm running iOS 8.1.3
568677317590937600,negative,1.0,Late Flight,0.6808,United,"another unfortunate case of bad luck, usually maintenance issue. they are now swapping planes to ont, will get in late flight. :(","@united Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :("
568198057155641344,negative,1.0,Flight Booking Problems,0.3868,Delta,i'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. jet blue is terrible #jetblue,@JetBlue I'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. Jet Blue is terrible #jetblue
569711003585220608,negative,1.0,Lost Luggage,1.0,United,currently crying... i wanted to ski tomorrow but prolly not. just a boy tryna fulfill his dreams,@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams
569531018643955712,neutral,1.0,,,Southwest,flying flight 3130 tonight at 7:20 from pbi- i have boarding position c-42. is it overbooked? really don't want to be bumped!,@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is it overbooked? Really don't want to be bumped!
567813042576199680,negative,1.0,Customer Service Issue,0.6471,US Airways,yes i can pay out of pocket that us not helping me for loosing my first class ticket to coach. i want resolution or a comp,@USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach.   I want resolution or a comp
567803477762797570,negative,1.0,Late Flight,1.0,US Airways,feeling helpless at tanpa airport. how can i talk to someone. flight delayed 4 times. need help. missed connections will be prob,@USAirways Feeling helpless at Tanpa airport. How can I talk to someone. Flight delayed 4 times. Need help. Missed connections will be prob
570230559693078528,negative,1.0,Bad Flight,1.0,American,"no repair made to the water line. no potable water on board this flight. ""we will take off soon."" time for new planes mci&gt;dfw.","@AmericanAir no repair made to the water line. No potable water on board this flight. ""We will take off soon."" Time for new planes MCI&gt;DFW."
569757272760397824,positive,1.0,,,American,thanks for the champagne aa153 ord-nrt to celebrate my #tokyomarathon2015 finish!,@AmericanAir Thanks for the champagne  AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX
569546319666110464,neutral,0.6968,,0.0,Southwest,"if i am a rapid awards member, does my points apply after i have taken my round trip?","@SouthwestAir if I am a rapid awards member, does my points apply after I have taken my round trip?"
568672781979619328,neutral,1.0,,,Delta,"havana, cuba - to share my love of photography and leave pictures behind, as well as to deliver much-needed items. #flyingitforward","@jetblue Havana, Cuba - To share my love of photography and leave pictures behind, as well as to deliver much-needed items. #flyingitforward"
568080078875324416,negative,1.0,Customer Service Issue,1.0,US Airways,"also, we are in family crisis &amp; you charge full price for all these flights, plus $200 2 change flights, even for emergencies.","@USAirways Also, we are in family crisis &amp; you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies."
570050635703300096,neutral,1.0,,,American,did the policy change? i've seen people with hamsters and rabbits before.,@AmericanAir Did the policy change? I've seen people with hamsters and rabbits before.
568845879307735040,negative,1.0,Cancelled Flight,1.0,Southwest,did you cancelled flight all flights into bna today??? #needtogethome,@SouthwestAir did you Cancelled Flight ALL flights into BNA today??? #needtogethome
569239087493857281,negative,0.6526,Late Flight,0.3579,US Airways,what am i paying you $275 for? fly the damn plane! not one announcement from the crew. let me know how you wanna refund me.,@USAirways what am I paying you $275 for?   Fly the damn plane!  Not one announcement from the crew.  Let me know how you wanna refund me.
569963064495366145,neutral,1.0,,,Delta,how do i know if my flight was deemed a dark flight?,@JetBlue How do I know if my flight was deemed a dark flight?
570226365410230272,negative,1.0,Customer Service Issue,0.6391,US Airways,oh i got right through to an agent. they just kept putting me on hold and still didn't fix the problem,@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem
569601332040089600,neutral,1.0,,,American,how realistic is it to make an 80 minute domestic to international transfer at jfk for a non us citizen?,@AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen?
567720082860949504,negative,1.0,Flight Booking Problems,1.0,Southwest,tried to rebook online but it says that i have to pay $200 for difference in price. please help,@SouthwestAir tried to rebook online but it says that I have to pay $200 for difference in price. Please help
567874505881845760,neutral,1.0,,,Delta,received an invitation to participate in e-rewards. is this legit from jetblue? just double checking bc the site looked different.,@JetBlue Received an invitation to participate in e-rewards. Is this legit from JetBlue? Just double checking bc the site looked different.
568573889359556608,positive,0.6526,,,United,"had wonderful, on time flights from ogg to msn lost rx eyeglasses (thick) in the admiral club in chicago this morning. found?","@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?"
569932207311048705,negative,1.0,Late Flight,0.6733,US Airways,when will flt 445 get a gate at den? over 20 minutes waiting with no information.,@USAirways when will FLT 445 get a gate at DEN? Over 20 minutes waiting with no information.
568015003883859969,positive,1.0,,,US Airways,you are the best!!! follow me please;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏
568967744076410880,neutral,1.0,,,United,will the airline refuse my canadian passport with less than 6 months remaining validity? going to us.,@united Will the airline refuse my Canadian passport with less than 6 months remaining validity? Going to US.
567824276414558208,negative,1.0,Lost Luggage,0.6612,United,eventually. you should approach bags like they get it.,@united  eventually.  You should approach bags like @AlaskaAir  they get it.
569670147893383168,negative,1.0,Customer Service Issue,1.0,American,"been trying to call all day, get hung up on every time. your guys are horrible!","@AmericanAir Been trying to call all day, get hung up on every time. Your guys are horrible!"
568029222574407680,positive,1.0,,,US Airways,we are boarding now but have yet to depart. thanks for the response.,@USAirways we are boarding now but have yet to depart.  Thanks for the response.
569312077954854913,negative,1.0,Late Flight,0.6806,United,still waiting,@united still waiting
570227911803998208,negative,1.0,Customer Service Issue,1.0,American,there is no local agent! there is no person to answer our questions and their phone service is terrible.,@AmericanAir there is no local agent! There is no person to answer our questions and their phone service is terrible.
569741366642618368,neutral,0.6659,,0.0,United,"ua flight 1247. sfo to lax took my carry on at gate. i'm group 2, overhead bins are empty","@united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty"
569578297945919488,negative,1.0,Can't Tell,0.6829999999999999,US Airways,"this has been my worst flying experience with you guys, you need to do better","@USAirways this has been my WORST flying experience with you guys, you need to do better"
569916586682945536,negative,1.0,Customer Service Issue,1.0,US Airways,i called the number and they said no one is available to take my call...guys this is insane,@USAirways I called the number and they said no one is available to take my call...guys this is insane
569418962108162048,negative,1.0,Cancelled Flight,0.6523,US Airways,"needs two nights at a hotel in phoenix until he can get back to philly because of plane equipment, crazy!","@USAirways @KieranMahan needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment, crazy!"
569649779090833408,negative,1.0,Can't Tell,0.6714,Southwest,i'm gonna ignore the fasten seatbelt sign and i want to see if ur man enough to do anything about it!!!,@SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!!
569757094166994944,negative,1.0,Customer Service Issue,1.0,US Airways,hey guys! thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm pst!,@USAirways hey guys!  Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST!
569174847374233600,negative,0.636,Customer Service Issue,0.3299,US Airways,if one with why can't you use american miles????,@USAirways if one with @AmericanAir why can't you use American miles????
568784261064622080,neutral,1.0,,,United,hi. my 2/23 flight from cun-ewr shows a departure of 2:55pm on my united app. can you confirm? doesn't look correct. thanks.,@united Hi. My 2/23 flight from CUN-EWR shows a departure of 2:55pm on my United app.  Can you confirm?  Doesn't look correct.  Thanks.
569433059168260096,negative,1.0,Customer Service Issue,1.0,United,you've got to be kidding me. i still haven't talked to a human and your robotweeting me?! and asking for a follow????,@united you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow????
568576810474201088,positive,1.0,,,US Airways,thanks for getting me rescheduled on a direct flight to nola tonight in 10 minutes--and hopefully an hour earlier getting there!,@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!
569522534724403201,negative,1.0,Customer Service Issue,1.0,US Airways,what is the expected wait time to speak to someone via 800 number?,@USAirways what is the expected wait time to speak to someone via 800 number?
569371393294344192,negative,1.0,Customer Service Issue,1.0,US Airways,can a real person help me here? this customer service is poor. i'm at the mercy of someone since the flights are disappearing.,@UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing.
569697236982104065,neutral,0.633,,,Southwest,"yes, please #companionpass","@SouthwestAir yes, please #companionpass"
570276878788861953,negative,1.0,Lost Luggage,0.6875,US Airways,need to talk to a person about my bag. waiting on hold for two hours. bag s!b delivered last night. online says not found.,@USAirways Need to talk to a person about my bag. Waiting on hold for two hours. Bag s!b delivered last night. Online says not found.
567802111321444352,neutral,1.0,,,United,"do you think there will problems at newark, nj on saturday due to expected snow?","@united do you think there Will problems at Newark, NJ on Saturday due to expected snow?"
569894407001939968,neutral,1.0,,,Virgin America,trying to add my boy prince to my ressie. sf this thursday from lax,@VirginAmerica trying to add my boy Prince to my ressie. SF this Thursday @VirginAmerica from LAX http://t.co/GsB2J3c4gM
569316417226600448,negative,1.0,Late Flight,0.6427,United,and waiting,@united and waiting
569259442547470336,negative,1.0,Flight Attendant Complaints,1.0,United,"cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers","@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers"
570011533205336064,negative,0.6768,Late Flight,0.3434,US Airways,"#686 is delayed due to tail winds and need to jump on #521 to sea, leaving the same time this arrives. is there a chance to hold?","@USAirways #686 is delayed due to tail winds and need to jump on #521 to SEA, leaving the same time this arrives. Is there a chance to hold?"
570302337069264900,negative,1.0,Customer Service Issue,0.6667,Southwest,been on hold 34 min so far trying to book seat for my infant. price increased $42 in meantime. what do i do?,@SouthwestAir Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do?
569892413235294208,negative,1.0,Customer Service Issue,0.6526,US Airways,congrats on treating your customers the worst way possible. i know plenty of other ppl who have had horrible experience w you too,@USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too
569660164149800960,negative,1.0,Bad Flight,0.3605,American,this is unbelievable and unacceptable. flight #293. jfk. everyone at the gate is upset as most of us have been here all day.,@AmericanAir this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day.
569651165396373504,neutral,0.691,,0.0,US Airways,pilot says that we are going to take off in 10 minutes. so maybe the systems came back online?,@USAirways pilot says that we are going to take off in 10 minutes. So maybe the systems came back online?
568066302818058240,negative,1.0,Customer Service Issue,0.3748,Southwest,hi! just got my tsa pre-check # &amp; put it in my acct. but it's not on my boarding pass for a flight this p.m.can it be updated?,@SouthwestAir Hi! Just got my TSA pre-check # &amp; put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated?
569899709734752256,negative,1.0,Customer Service Issue,0.6838,US Airways,i need to *speak* to somebody about a reservation. as in talk to a human being. yet your computer system puts the phone down on,@USAirways I NEED TO *SPEAK* TO SOMEBODY ABOUT A RESERVATION. As in talk to a human being. Yet your computer system puts the phone down on
569689221658775553,positive,1.0,,,American,#americanview new paint scheme looks great! #usairways,@AmericanAir #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43
569578005430984704,negative,1.0,Customer Service Issue,0.6413,United,boston is all self service. swipe yr own boarding pass at gate. most difficult: tag your own bag. not easy! #improvetheprocess,@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess
568737248931397632,neutral,1.0,,,Delta,it's time for our #brandmance 2 go #upwherewebelong,@JetBlue it's time for our #brandmance 2 go #UpWhereWeBelong https://t.co/KtAWbiUUro
569304186548047872,positive,0.6756,,0.0,Delta,"another awesome telephone experience with thank you, cory! #greatcustomerservice✈☺","@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice✈☺"
569679871707783168,negative,1.0,Late Flight,1.0,United,your delay is due to your own making. we have now been back to the gate multiple times. maybe take accountability,@united @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability
567794802394406912,positive,1.0,,,Delta,thank you! i like the quick response on twitter!,@JetBlue @CinziannaP thank you! I like the quick response on Twitter!
570262977947013120,neutral,1.0,,,US Airways,can i check bags through to my final destination even though i bought separate tickets from iad to phl and phl to israel?,@USAirways can I check bags through to my final destination even though I bought separate tickets from IAD to PHL  and PHL to Israel?
569641915114659840,negative,1.0,Flight Booking Problems,0.3546,American,while i'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?,@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?
567727701620822016,neutral,0.66,,,Delta,'s new ceo seeks the right balance to please passengers and wall ... - daily journal,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/w8MTmSP2RY
569353033915584513,positive,1.0,,,Delta,your airline sounds outstanding and your twitter feed is clearly extremely useful. keep up the great work 😊,@JetBlue @Maddie_Flood Your airline sounds outstanding and your Twitter feed is clearly extremely useful. Keep up the great work 😊
569607757784952832,negative,1.0,Late Flight,1.0,US Airways,we are missing our connection due to delay out of las. what are we supposed to do now?,@USAirways @AmericanAir we are missing our connection due to delay out of LAS. What are we supposed to do now?
569496169652428800,neutral,0.6811,,0.0,US Airways,", if i rebook on another airline after my flight was cancelled flightled, do you reimburse? i need to get home today, not tuesday.","@USAirways, if I rebook on another airline after my flight was Cancelled Flightled, do you reimburse? I need to get home today, not Tuesday."
569971756498329600,positive,0.6498,,,American,thank you so much.,@AmericanAir Thank you so much.
569993218730934273,negative,1.0,Damaged Luggage,0.3769,American,"not only on both legs did i have damaged seat, u damaged an expensive case and not offered anything.just an apology 6wks late flightr!","@AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr!"
570260387746029568,negative,0.6619,Late Flight,0.6619,Southwest,supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze,@SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze
569617887637348352,negative,1.0,Customer Service Issue,0.3536,American,"really american airlines , service is las vegas is shocking, absolute jokers take your reputation more seriously!","@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!"
569300431412850688,neutral,1.0,,,United,on flight 1220 right now...,@united On flight 1220 right now...
569645048696053761,negative,1.0,Late Flight,0.6522,United,"you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know, #unitedairlines","@united you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know,  #UnitedAirlines"
568590782640164865,negative,1.0,Bad Flight,0.6882,Southwest,paid for in flight wifi from austin to san diego - wasn't useable. :/ possible to get a refund? conf #8x7xvm,@SouthwestAir Paid for in flight wifi from Austin to San Diego - wasn't useable. :/ Possible to get a refund? Conf #8X7XVM
568136521502605312,negative,1.0,Customer Service Issue,0.6906,Southwest,"doesn't want to deal with me, but the world might want to know how they are treating their customers:","@SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG"
567881731967229953,negative,1.0,Late Flight,0.6997,US Airways,a flight update doesn't help when we are waiting 20+ min at our arrival waiting for a plane to leave our gate. who can i write?😑,@USAirways a flight update doesn't help when we are waiting 20+ min at our arrival waiting for a plane to leave our gate. Who can I write?😑
569713890138963968,negative,1.0,Late Flight,0.6409,American,"that 2 hr wait became a 4 hr one. and y'all claimed to have sent an email. yeah, that never happened. #flydelta","@AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta"
569961203197325312,negative,1.0,Lost Luggage,0.6875,United,we've had a ton of problems with getting our bags and have been given the run around for a day. whats up with that?,@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?
568873199250706433,neutral,1.0,,,US Airways,hi there i am flying myr-clt-ord tomorrow is weather looking ok or problematic?,@USAirways hi there I am flying MYR-CLT-ORD tomorrow is weather looking ok or problematic?
568244508837736449,neutral,1.0,,,US Airways,really!??,@USAirways really!??
569293296872222720,negative,1.0,Late Flight,1.0,United,i was rebooked thru sfo but arrive 9 hours late flight and miss activities. i asked to fly today with stop over. was told i'd have to pay.,@united I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay.
568885007646740480,neutral,1.0,,,Southwest,please please please,@SouthwestAir please please please http://t.co/xiJiFYmvqP
568920314073260032,negative,1.0,Bad Flight,1.0,United,"cross country flight sfo&gt;bos. no wifi, not even a can of soda and this quality inflight entertainment #sad","@united cross country flight SFO&gt;BOS. No wifi, not even a can of soda and this quality inflight entertainment #sad http://t.co/xhlc30MTfF"
569907773309214721,negative,1.0,Flight Booking Problems,0.6632,United,3 hours to rebook but 8 hours l8r the same problem again. arrive at gate stopped cause now infant is sitting in 4 yr old lap,@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap
569914488541069312,positive,0.6789,,,American,thank you.,@AmericanAir Thank you.
569713494821482498,negative,1.0,Cancelled Flight,0.6795,United,", we're stuck at ogg, looks like flight will be cancelled flightled. can you help? =)","@united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)"
569949439101546496,neutral,1.0,,,United,"8602947, jon at thanks.","@united 8602947, jon at http://t.co/58tuTgli0D, thanks."
569179937841815553,neutral,0.6581,,,Delta,will do. i'll tell him you say hey.,@JetBlue Will do.  I'll tell him you say hey.
569500787849728001,negative,1.0,longlines,0.6885,US Airways,needs to get it together in indy. only 2 ticket agents and a line to the door. felt bad for ppl who missed their flights.,@USAirways needs to get it together in Indy. Only 2 ticket agents and a line to the door. Felt bad for ppl who missed their flights.
568947250325561344,negative,1.0,Cancelled Flight,1.0,Southwest,my parents flight frm stl2atl cancelled flighted 2nite. when's the next one out?!,@SouthwestAir my parents flight frm STL2ATL Cancelled Flighted 2nite. When's the next one out?!
570010703391825920,negative,1.0,Late Flight,0.3673,Southwest,now you love me? after taking my money and only taking me halfway home. sorry. too late flight,@SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight
568644053522391041,negative,1.0,Cancelled Flight,0.6276,US Airways,unacceptable. you knew the pilot wouldn't be able to complete the trip. wasted all of our time.,@USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time.
567919829589442560,neutral,0.6805,,0.0,Southwest,my bag was late flight-checked and put on a different flight from oak-&gt;msy. having troubles tracking it down. any help?,@SouthwestAir my bag was Late Flight-checked and put on a different flight from OAK-&gt;MSY. Having troubles tracking it down. Any help?
568830133626253312,negative,1.0,Customer Service Issue,0.6655,Virgin America,i'm trying to check into my 10:50am ct flight tmm on the desktop website and it's not working (some sort of caching bug) sos,@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS
567895211575111680,positive,0.669,,0.0,United,the only thing you fella have done right today is get me to the pacific time zone.,@united The only thing you fella have done right today is get me to the pacific time zone.
568861255731154944,neutral,0.68,,0.0,US Airways,"sure, just dm'ed you.","@USAirways sure, just DM'ed you."
570277221916647425,negative,1.0,Late Flight,1.0,Southwest,and now our arrival is delayed nearly 5hours. yeah an entire day in an airport is not my idea of a stress less vacation #fail,@SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail
568509134276050945,negative,1.0,Late Flight,0.6579,United,thats because you didnt read my entire tweet. wife's 12pm flight is now delayed to 6:30. thats 3 6+ hour flight delays in 2 weeks,@united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30.  Thats 3 6+ hour flight delays in 2 weeks
570283851018317824,negative,1.0,Cancelled Flight,1.0,American,cost me over 200 dollars because flight was cancelled flightled and couldn't even give me a food comp!! fly they take,@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take
570214968622239744,neutral,1.0,,,Southwest,sent,@SouthwestAir sent
569232221397065728,negative,1.0,Customer Service Issue,1.0,United,"can't get anyone to deal with me in person. cowardly customer service, i can't be looked in the eyes by anyone.","@united can't get anyone to deal with me in person. Cowardly customer service, I can't be looked in the eyes by anyone."
569580805036453888,positive,1.0,,,Virgin America,thank you for checking in. tickets are purchased and customer is happy ;-),@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-)
568855933360607232,neutral,0.6791,,0.0,Virgin America,they told to check with the airline regulation first so that is why i contacted you.,@VirginAmerica they told to check with the airline regulation first so that is why I contacted you.
569989812637167617,neutral,0.6874,,,Southwest,new marketing song? let us know what you think?,@SouthwestAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/iQnVyFPg4P
569538171509350400,negative,1.0,Late Flight,1.0,United,feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. unitedfail,@united feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL
567841954484068353,negative,1.0,Flight Booking Problems,0.6444,United,very disappointed in cc. purchased ticket online w/ voucher and charge full amnt. would not hold price after refund. unacceptable,@united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable
568391878871285760,negative,0.6765,Can't Tell,0.3634,Delta,trading customer experience for short term $$. so sad for this (previous?) loyal customer.,@jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https://t.co/dFmvmiBH4x
568964974611193858,negative,1.0,Cancelled Flight,0.657,United,"first you lost all my bags, now you cancelled flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough","@united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough"
568091960709230592,negative,1.0,Customer Service Issue,1.0,United,the lack of customer service is astounding #2daysofhell,@united the lack of customer service is astounding https://t.co/72RMpkOGwu #2daysofhell
570036187815149570,negative,0.657,Bad Flight,0.3548,American,ok makes no sense tho since you'll give me a free upgrade to first.,@AmericanAir ok makes no sense tho Since you'll give me a free upgrade to first.
570129828969459712,negative,1.0,Cancelled Flight,0.6829,United,completed form but doubt it's any use. ua doesn't care. 6 day vacation will now be 5. sure ua won't feel responsibility for that...,@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...
569272738826694656,negative,1.0,Can't Tell,0.6817,United,you have a culture issue,@united you have a culture issue
569374522157207552,negative,0.6515,Late Flight,0.6515,Southwest,"""...you in the 10 hrs we were hanging out there? oh, no i understand things get crazy n sometimes 10 hours isn't long enough.""","@SouthwestAir ""...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough."""
569215779830280192,negative,1.0,Flight Attendant Complaints,0.6784,United,just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. thanks,@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks
569940889591795712,negative,1.0,Can't Tell,0.3662,US Airways,", i'm expecting 400% reimbursement for the unprofessional decisions with us728 on 21 feb. check your very full complaint box.","@USAirways, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box."
570235413224427520,positive,1.0,,,American,thank you for the quick customer service today. #refundprocedurenottoopainful i know that winter weather is not your fault.,@AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault.
568808318560550912,positive,0.6838,,,Delta,i definitely will. thanks!,@JetBlue I definitely will. Thanks!
569608831816351745,negative,1.0,Can't Tell,0.607,US Airways,how do you lose a pilot????,@USAirways how do you lose a pilot????
570068393736302594,positive,1.0,,,American,keep it up :),Keep it up :) @AmericanAir
569554300495462400,neutral,1.0,,,Delta,flight 136 departed phoenix at 1:30 am,@JetBlue Flight 136 departed Phoenix at 1:30 am
569345076406693888,negative,1.0,Bad Flight,0.397,US Airways,"not happy w/ app late flightly. last time i flew wouldn't let me check in, this time i checked in went on late flightr says i never checked in","@USAirways not happy w/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in"
569952340612149250,neutral,1.0,,,Delta,😂😂 rt : our fleet's on fleek.,😂😂 RT @JetBlue: Our fleet's on fleek. http://t.co/rinzYSK6kI
569248672606597121,negative,1.0,Damaged Luggage,0.6818,US Airways,"already did. i travel for a living, no help at all that it will take 3-4 weeks for any repair. and i have to pay to ship to tx.","@USAirways already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX."
569551779752386560,negative,1.0,Customer Service Issue,1.0,US Airways,over 2 hours and 14 minutes on hold and counting. thanks for the help! #customerservice #brutal,@USAirways over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http://t.co/VsKXyAmnom
569990481452539904,neutral,1.0,,,American,new marketing song? let us know what you think?,@AmericanAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/NBZkhiZF3V
567867090729861120,neutral,1.0,,,US Airways,how long are billing cycles,@USAirways @erickofiejones how long are billing cycles
569668637369491458,neutral,0.6598,,0.0,American,both pictures taken at the same time but which is right? #totallyconfused,@AmericanAir Both pictures taken at the same time but which is right? #totallyconfused http://t.co/dvSLtQZKmQ
569049391337578496,negative,1.0,Customer Service Issue,1.0,United,yes there is when you keep getting the same robotic answer.,@united yes there is when you keep getting the same robotic answer.
568161901089132544,negative,1.0,Flight Attendant Complaints,0.3556,United,"missing crew, passenger doc problems, frozen toilets, and now we're off the plane. give me my money back. ua3466","@united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back.  UA3466"
568448300325605377,neutral,1.0,,,Southwest,can someone rebook me? please direct message me.,@SouthwestAir Can someone rebook me? Please direct message me.
570257480401469441,negative,1.0,Customer Service Issue,1.0,Southwest,my wife and 9 month old might miss flight and next direct is 210 pm. mother in law been on hold with customer support for 30,@SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30
570265563035004928,negative,1.0,Can't Tell,0.3378,Southwest,from groupa to group c. we have never got to sit next to each other on any south west flight not even on our honey moon,@SouthwestAir from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon
569357079716229121,negative,1.0,Cancelled Flight,0.6632,US Airways,i have been i hold for 40 min. my 5:50 flight just got cancelled flightled and rescheduled for monday. this is unacceptable!,@USAirways I have been I hold for 40 min. My 5:50 flight just got Cancelled Flightled and rescheduled for Monday. This is unacceptable!
569665202616020992,negative,1.0,Late Flight,1.0,US Airways,can you advise on what's happening with departure delays from clt?,@USAirways Can you advise on what's happening with departure delays from CLT?
569933565321990144,negative,1.0,Customer Service Issue,1.0,American,"4hrs late flightr i get a call back, and immediately disconnected","@AmericanAir 4hrs Late Flightr i get a call back, and immediately disconnected"
568882182686707712,negative,1.0,Lost Luggage,1.0,Southwest,thanks for losing my luggage,@SouthwestAir thanks for losing my luggage
569609436714680320,positive,0.6778,,,Delta,oh. and thank you for responding,@JetBlue oh. And thank you for responding
569669786810114048,negative,1.0,Bad Flight,0.6989,US Airways,usair #703 has returned to phl due to issues with the fire detectors. what happens next?,@USAirways @AmericanAir USAIR #703 has returned to PHL due to issues with the fire detectors. What happens next?
569184886424268800,negative,1.0,Cancelled Flight,1.0,Southwest,trying to get anyone on phone. flt cancelled flighted. please get me to denver.,@SouthwestAir trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver.
570106114202861568,negative,1.0,Late Flight,1.0,American,"2284, four hours late flightrs and we are finally flying out...too bad i missed my event","@AmericanAir 2284, four hours Late Flightrs and we are finally flying out...too bad I missed my event"
568954266628575232,negative,1.0,Can't Tell,1.0,United,you guys suck!,@united you guys suck!
569496919036305408,negative,1.0,Bad Flight,1.0,United,you would think you would clean your ramps. our jet is stuck in the snow in newark. this would never happen with,@united you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta
569952285024915456,negative,1.0,Customer Service Issue,1.0,Southwest,"just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. phone hold 4 46mins. phone answers, she says sorry - no dice.","@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice."
570197868813918208,negative,1.0,Flight Attendant Complaints,0.6706,US Airways,"asked her why needed to take yellow tag off. she said, ""because i told you to!"" expect a personal apology from her- unacceptable!","@USAirways asked her why needed to take yellow tag off. She said, ""because I told you to!"" Expect a personal apology from her- unacceptable!"
569746271336062978,neutral,0.6566,,0.0,Delta,wall separating in row 1. #safetyconcerns,@JetBlue wall separating in row 1. #safetyconcerns http://t.co/zTrDwV0N4l
569849550032101377,positive,1.0,,,American,would also like say kind move on adding the points !,@AmericanAir would also like say kind move on adding the points !
569841575737499648,positive,1.0,,,American,karen riedel is a rock star employee and a miracle worker. i really appreciated her help this morning!,@AmericanAir Karen Riedel is a rock star employee and a miracle worker.  I really appreciated her help this morning!
570101803708080128,positive,1.0,,,American,appreciate it!!,@AmericanAir appreciate it!!
570203789963218944,negative,0.6629999999999999,Can't Tell,0.6629999999999999,US Airways,what's wrong with the plane? flt 581,@USAirways what's wrong with the plane? Flt 581
569333461401481216,neutral,0.6735,,,Delta,i would love to fort lauderdale now that would cool.,@JetBlue I would love to Fort Lauderdale now that would cool.
569319239900725248,negative,1.0,Lost Luggage,0.6402,United,it was eventually explained that weather conditions too extreme to get luggage off planes. will be sent on. but i won't be for days!,@united it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days!
569497791623512065,negative,0.6518,Can't Tell,0.6518,Delta,ok we got as far as atlantic city due to jfk being closed. can you get us to hpn or lga?? please?,@JetBlue ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please?
567872392116191233,negative,0.6504,Flight Booking Problems,0.3418,Delta,offered to pay for tix at the airport bc we were never told that our reservation didn't go through. was told i could pay $2275 pp.,@JetBlue offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp.
570240896387710976,neutral,1.0,,,American,forgot to select my ksml on my flight to la and it's a few minutes under the 24 hour mark. is there any way to change it?,@AmericanAir forgot to select my ksml on my flight to LA and it's a few minutes under the 24 hour mark. Is there any way to change it?
569878388464177152,negative,1.0,Lost Luggage,1.0,United,space. doctors' notes and everything. and on my first trip they lost my first suitcase. among other issues- not pleased with #united,@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united
567762099708112897,positive,1.0,,,Southwest,finally got through. thanks!,@SouthwestAir finally got through. Thanks!
569535507815903233,negative,1.0,Late Flight,0.6752,United,leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. inexcusable,@united leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable
569997215453855744,neutral,0.6769,,0.0,American,basically u right now,@AmericanAir basically u right now http://t.co/IN24Bpb7dw
568144357230026752,neutral,1.0,,,Southwest,#ftw! ✈️ hope they'll sing us a song on our flight to phoenix today. (@ terminal 2 (humphrey)),@southwestair #ftw! ✈️ Hope they'll sing us a song on our flight to Phoenix today. (@ Terminal 2 (Humphrey)) https://t.co/mAvIgetbBw
569626849183035392,positive,0.66,,,United,nope all set. thx for checking.,@united nope all set. Thx for checking.
570180703746461696,negative,1.0,Customer Service Issue,0.6804,American,"you should be apologizing for your rude sales reps and failure to offer anything other than trite, condescending platitudes....","@AmericanAir You should be apologizing for your rude sales reps and failure to offer anything other than trite, condescending platitudes...."
568758001856847872,positive,0.6509,,,Southwest,thanks for responding.,@SouthwestAir thanks for responding.
569582603902128128,negative,1.0,Late Flight,0.6449,Delta,"backlog is an hour at most, this is over two! unacceptable!!","@JetBlue backlog is an hour at most, this is over two!  Unacceptable!!"
567898186414710784,negative,1.0,Late Flight,0.385,Southwest,"really enjoying sitting at bwi with the door wide open and the a/c on as they fix a ""baggage error"" #sarcasm","@SouthwestAir really enjoying sitting at BWI with the door wide open and the a/c on as they fix a ""baggage error"" #sarcasm"
568165395279929344,negative,1.0,Customer Service Issue,0.6665,Delta,keeps asking me to enter a valid email address. my info is saved and has worked hundreds of times before,@JetBlue keeps asking me to enter a valid email address. My info is saved and has worked hundreds of times before
568188415524642816,negative,1.0,Late Flight,0.6733,United,it's almost like we're punished for living near a large metro area. ewr was top ranked for domestic delays. not good,@united it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good
568491900195500032,negative,1.0,Can't Tell,1.0,Southwest,"thanks a lot for sending a ""special deal"" with . getting screwed is the best when on vacation #sarcasm get new partners","@SouthwestAir thanks a lot for sending a ""special deal"" with @Budget. Getting screwed is the best when on vacation #sarcasm get new partners"
568231529823891456,positive,1.0,,,United,"no worries - after everyone boarded, the cushions were brought in. took a while, but they made it here.","@united no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here."
568599227342852096,neutral,0.6588,,0.0,Delta,hi. i'm trying to find a flight to the middle east.,@JetBlue Hi. I'm trying to find a flight to the Middle East.
569641693726842880,neutral,1.0,,,American,check your dm pls,@AmericanAir check your dm pls
567987284613545984,negative,1.0,Can't Tell,0.3516,United,"what the...? i go into the ""all airlines lounge"" w/ my star alliance club card in bcn only to be told star alliance isn't accepted","@United what the...? I go into the ""all airlines lounge"" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted"
569528923769298945,neutral,1.0,,,United,can you get me to okc from sacramento today. dfw is now closed,@united can you get me to okc from Sacramento today. Dfw is now closed
567919849088770048,negative,1.0,Customer Service Issue,0.3437,US Airways,disappointment? making own arrangements for me &amp; my sleeping toddler with zero assistance from usair is maddening.,@USAirways disappointment? Making own arrangements for me &amp; my sleeping toddler with zero assistance from USAir is maddening.
569922973798420480,neutral,1.0,,,United,"states faundation was by faith judeo cristian, it was by ideologias.@","@United States faundation was by faith Judeo Cristian,@Not it was by ideologias.@ http://t.co/mWBk68k0A3"
567808255566602240,neutral,0.7083,,0.0,United,"well, it's la and then a 2hr+ car ride to a dark palm springs technically. maybe i'll get bumped to 1st class den to phl on friday:)","@united Well, It's LA and then a 2hr+ car ride to a dark Palm Springs technically. Maybe I'll get bumped to 1st class Den to PHL on Friday:)"
568997044406374400,negative,0.6733,Flight Booking Problems,0.3532,US Airways,"but wait! they are booked, along with all other hotels nearby. i was sent anyway, to the hotel managers disbelief.","@USAirways but wait! They are booked, along with all other hotels nearby. I was sent anyway, to the hotel managers disbelief."
568061283200839681,negative,1.0,Can't Tell,0.6542,US Airways,still can't get through and travel in 2 days. #ridiculous #donthavehighhopes,@USAirways still can't get through and travel in 2 days. #ridiculous #donthavehighhopes
567842647739654144,negative,1.0,Customer Service Issue,1.0,US Airways,i tried speaking to multiple people at your reservations desk after 30 min on hold. #waivethefee #poorcustomerservice #neptune,@USAirways I tried speaking to multiple people at your reservations desk after 30 min on hold. #waivethefee #poorcustomerservice #Neptune
569151206028931072,negative,1.0,Cancelled Flight,1.0,Southwest,so u cancelled flight our flight to phx bc of sdf weather but flights 2 the ne from sdf are still going on?! wtf?,@SouthwestAir so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR
569144056305074176,positive,0.7087,,,United,"thank you. it's my daughters 13th bd party w/proj. weather cond, it doesn't look promising. please assist with earlier flts to cmh?","@united thank you.
It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising.
Please assist with earlier flts to Cmh?"
568256684642213888,negative,1.0,Bad Flight,0.3534,Delta,is it your standard protocol to call security onto a plane for a crying baby?,@JetBlue is it your standard protocol to call security onto a plane for a crying baby?
570002971678756865,negative,1.0,Late Flight,1.0,American,this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did i mention,@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention
569707970876936192,neutral,1.0,,,United,she is travelling from melbourne (australia ) to bogota (colombia) tomorrow,@united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow
569626297116176384,negative,1.0,longlines,0.6454,United,still sucks. i don't understand why you have two cust service agents for a long line at houston international b gate #unitedsucks,@united still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks
568560510896963584,negative,1.0,longlines,0.3644,United,not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place,@united not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place
570018254271463424,negative,1.0,Can't Tell,0.6932,Delta,am i the only one who had to look that up? i must be getting old... #damn,"@JetBlue Am I the only one who had to look that up? I must be getting old...
 #damn"
569261236094967808,neutral,0.7185,,0.0,US Airways,can you dm me please?,@USAirways can you DM me please?
570230752476049408,neutral,1.0,,,United,a tourist wonder: super tides and tide of the century at french and u.k coasts:,@united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http://t.co/gXdqORtsS0
568107670177239040,neutral,0.6736,,0.0,Southwest,so when do we find out who won the imagine dragons contest?,@SouthwestAir so when do we find out who won the imagine dragons contest?
569893140066213888,negative,1.0,Customer Service Issue,0.6753,American,"4 phone calls, 2 hrs of being sent back &amp; forth between two lines in the terminal and it's the skycap that finds a solution","@AmericanAir 4 phone calls, 2 hrs of being sent back &amp; forth between two lines in the terminal and it's the skycap that finds a solution"
567744887664439298,negative,1.0,Customer Service Issue,1.0,United,costumer service sucks! waiting for a week for a response,@united costumer service sucks! Waiting for a week for a response
569962901601005569,neutral,0.6579,,0.0,American,i had booked online but unable to cancelled flight online. but finally got thru.,@AmericanAir I had booked online but unable to Cancelled Flight online. But finally got thru.
569810990189191168,negative,1.0,Lost Luggage,0.6587,US Airways,flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes late flightr,@USAirways Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes Late Flightr
568491765910659072,negative,1.0,Flight Booking Problems,0.3515,Southwest,for your loyal a-list customers it should be easier to get help and bring resolution to issues with your rewards program.,@SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program.
569665019899572226,neutral,1.0,,,Southwest,can i get any help with cancelled flighting my flight reservation?,@SouthwestAir Can I get any help with Cancelled Flighting my flight reservation?
570280782373228544,neutral,0.6526,,0.0,Delta,stop trying to make #fleek happen! #pointsme,@JetBlue Stop trying to make #fleek happen! #PointsMe
568552809555103744,neutral,1.0,,,Southwest,to the rescue. sundown in chicago. next stop san antonio!,@SouthwestAir to the rescue. Sundown in Chicago. Next stop San Antonio! http://t.co/rQBpmwETtq
569123565984997376,negative,1.0,Customer Service Issue,1.0,US Airways,"any guesstimate on hold times? can't change my flight online, at 45 mins and counting...","@USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting..."
568608982321012736,negative,1.0,Late Flight,0.6669,United,stuck on tarmac for the last hour. can i have a beer?,@united stuck on Tarmac for the last hour. Can I have a beer?
567745507834220546,neutral,1.0,,,US Airways,is there any way that you could hold flight 628 in clt my husband is stuck in the security check line. flight scheduled for 1pm,@USAirways is there any way that you could hold flight 628 in CLT my husband is stuck in the security check line. flight scheduled for 1PM
569627273407569920,negative,1.0,Customer Service Issue,0.6804,Delta,so the prefference option is not something that you honor? so why having it as one of the services if not applied?,@JetBlue so the prefference option is not something that you honor? So why having it as one of the services if not applied?
569236471690829825,neutral,0.634,,0.0,Virgin America,"on ipad and iphone, clicking the checkin link in the email i received at 24hrs before flight","@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight"
569587787680256001,negative,1.0,Customer Service Issue,0.6637,United,there must be 100 people waiting in line for customer service at den to deal with flight cancelled flightations.,"@united 

There must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations."
569254571622727682,negative,1.0,Cancelled Flight,1.0,Delta,tell me at what point will u realize u can't fly into dca tonight- u cancelled flightled the 1pm when will u cancelled flight the 5:26,@JetBlue Tell me at what point will u realize u can't fly into DCA tonight- u Cancelled Flightled the 1pm when will u Cancelled Flight the 5:26
568436010817712128,negative,1.0,Late Flight,0.7182,US Airways,"yeah , i have been expecting the same for 3 hours","@USAirways yeah , I have been expecting The same for 3 hours"
568778893085290496,negative,1.0,Lost Luggage,1.0,Southwest,sure did. also read on there that southwest doesn't believe it is liable for the incident. how is it my fault that sw lost it?,@SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?
568248151368269824,neutral,0.6543,,0.0,US Airways,will i get the full amount credited to my account for us airways credit?,@USAirways will I get the full amount credited to my account for US Airways credit?
569354882370572289,neutral,0.6667,,0.0,US Airways,what's going on with passengers diverted to clt on fll to phl flight that left at 830 tonight?,@USAirways what's going on with passengers diverted to CLT on FLL to PHL flight that left at 830 tonight?
568098677618683904,negative,0.6442,Flight Booking Problems,0.3228,Delta,only middle seats. sfo -&gt; bos. not fun. she keeps getting $10 credits. would much rather have a working tv.,@JetBlue Only middle seats. SFO -&gt; BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV.
568116534855503872,positive,1.0,,,US Airways,you are the best!!! follow me please;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏
570261289420898305,negative,1.0,Customer Service Issue,0.6526,Southwest,and thx for not responding,@SouthwestAir and thx for not responding
569113328724807680,neutral,1.0,,,Delta,'s ceo battles to appease passengers and wall street - waterbury republican american,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/FFc13zYGJS
568811854216105984,neutral,0.6403,,0.0,United,do miles earned with explorer card count toward lifetime miles?,@united Do miles earned with Explorer card count toward lifetime miles?
569983421549834240,positive,1.0,,,Delta,"i would prefer a similar picture but full of e190 tails, but great shot!","@JetBlue I would prefer a similar picture but full of E190 tails, but great shot!"
569815061440679937,negative,1.0,Customer Service Issue,0.6322,US Airways,"as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise","@USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise"
570014884651380736,negative,1.0,Customer Service Issue,1.0,Southwest,: this is the second time in a row i haven't received text updates about flight time change. don't offer if you won't use it,@SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it
569676387113672704,negative,0.7047,Lost Luggage,0.7047,US Airways,got off stand by list and on earlier flight to dca. what is the status of my checked bag? was supposed to be on #4047 thanks,@USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks
569949217843605504,negative,0.6582,Can't Tell,0.6582,Delta,"brands: stop this shit. no, stop. rt our fleet's on fleek.","Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http://t.co/sKEbqKtxvX"
569544742595391489,neutral,1.0,,,United,"ah, that would explain why crew didn't seem particularly distressed when we pointed it out. it was a little startling at first.","@united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first."
568854243097976832,positive,1.0,,,US Airways,just talked to reservation. must congratulation to them. very friendly. good for usair. the only airline we fly.,@USAirways   Just talked to reservation. Must congratulation to them. Very friendly.  Good for usair. The ONLY airline we fly.
568790795253186560,negative,1.0,Late Flight,1.0,US Airways,"never let's me down, every. single. flight. gets delayed.","@USAirways never let's me down, every. Single. Flight. Gets delayed."
568633098474299392,negative,1.0,Lost Luggage,1.0,Delta,what is going on? we arrived at 10:51pm not one bag has been unloaded!! flight 424,@JetBlue what is going on? We arrived at 10:51pm Not One Bag Has Been Unloaded!! Flight 424
569657128866095104,negative,1.0,Lost Luggage,0.6583,US Airways,where's our luggage? been waiting more than an hour! flight 2118.,@USAirways where's our luggage? Been waiting more than an hour! Flight 2118.
570250780252504064,negative,1.0,Customer Service Issue,0.3533,Southwest,nor fly to toronto?!?!? you're killing me smalls.......,@SouthwestAir NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls.......
569656281885077505,neutral,0.6896,,0.0,American,what's the best way to check on any delays or cancelled flightlations for my flight out of dfw on tuesday?,@AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday?
569525116725567491,negative,1.0,Lost Luggage,0.6364,US Airways,the automated message isn't helpful and it's impossible to speak with a human right now. desperately need our luggage :(,@USAirways The automated message isn't helpful and it's impossible to speak with a human right now. Desperately need our luggage :(
570066487056027650,neutral,0.6515,,0.0,Southwest,should offer cdn border towns incentive to fly since exchange rates are #hurt. #customerappreciation #gaincustomers #keepem2,@SouthwestAir should offer cdn border towns incentive to fly since exchange rates are #hurt. #customerappreciation #gaincustomers #keepem2
569610889214754816,neutral,1.0,,,United,"okay, just requested to follow.","@united Okay, just requested to follow."
570084582780899328,negative,1.0,Customer Service Issue,1.0,Virgin America,"awaiting my return phone call, just would prefer to use your online self-service option :(","@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :("
567722937545814018,positive,0.6834,,,Southwest,finally!,@SouthwestAir finally!
569312530620817408,negative,1.0,Lost Luggage,0.3456,US Airways,waited for 3 hours no luggage line too long left airport when flight cancelled flighted where does luggage go? on hold for 1 hour so far,@USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far
568840560347373569,positive,1.0,,,Virgin America,would love to do more for virgin just like i do for,@VirginAmerica would love to do more for virgin just like I do for @GoPro
567908831545544706,negative,0.6552,Flight Attendant Complaints,0.355,US Airways,"i absolutely knew you would try to blame weather to deny us vouchers in phoenix. totally false, was a crew issue.","@USAirways I absolutely knew you would try to blame weather to deny us vouchers in Phoenix. Totally false, was a crew issue."
568654569976123392,negative,1.0,Customer Service Issue,0.6547,United,after i waited hours in the airport being told one fib after the other. why can't ual be honest with its customers?,@united @RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers?
569920656621465601,neutral,1.0,,,Delta,'s ceo battles to appease passengers and wall street - waterbury republican american,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/IMVMpnQXAI
569700397884928000,negative,1.0,Can't Tell,1.0,American,wow still screw n stuff up,@AmericanAir wow @AmericanAir still screw n stuff up
570105696219308033,negative,1.0,Late Flight,1.0,US Airways,can't get back lost time,@USAirways can't get back lost time
569940075120873472,negative,1.0,Customer Service Issue,0.3455,American,umm unexpected?? unexpected meaning you guys didn't know you had a major staff shortage ??,@AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ??
568982494676172800,neutral,1.0,,,Delta,"since high likelihood of snow at time of flight tomorrow, any chance i can rebook for sunday?","@JetBlue since high likelihood of snow at time of flight tomorrow, any chance I can rebook for Sunday?"
569593045777321985,negative,1.0,Cancelled Flight,0.3704,American,it's not the weather. it's also gross incompetence. understaffing. crew forgetting to load bags. don't duck truth.,@AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth.
569644957188939777,negative,1.0,Flight Attendant Complaints,1.0,United,"unfortunately had a bad experience flying with you on saturday. inpolite crew, bad delays.","@united Unfortunately had a bad experience flying with you on Saturday. Inpolite crew, bad delays."
569865190822572033,positive,1.0,,,United,flew from sdf to atl to tampa on delta. left early. arrived early. crew helpful. wifi worked!!,@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!
567738680945958913,negative,1.0,Flight Booking Problems,0.6581,US Airways,i booked a flight yesterday but didnt receive an email confirmation and i my dividends number isn't registering. please help.,@USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help.
569724245963444224,negative,1.0,Customer Service Issue,1.0,United,customer service is the worst. hanging up on customers intentionally after one hour on hold.,@united customer service is the WORST. hanging up on customers intentionally after one hour on hold.
570260325611630592,negative,1.0,Customer Service Issue,0.3535,Southwest,how come i'm not getting my points after i buy from the rapid reward shopping site?,@SouthwestAir how come I'm not getting my points after I buy from the rapid reward shopping site?
570255256589766656,positive,1.0,,,Southwest,"strives to be 'customer centric' in everything they do - communications, advertising, customer journey, etc. #anamarketers","@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers"
568587424747511808,negative,1.0,Can't Tell,0.6848,Southwest,your #android wi-fi experience is terrible! $8 is a ripoff! i can't get to or mrn for #budweiserduels,@SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels
568827397103099904,negative,1.0,Late Flight,0.6895,Delta,dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt?,@JetBlue dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt?
569143699017371649,neutral,0.6637,,0.0,Delta,when are you guys doing a dualcam with ?,@JetBlue When are you guys doing a dualcam with @RedReserve ?
568171538324840449,positive,0.7049,,,US Airways,we haven't departed yet so let's not get too high hopes. but everything has been on schedule so far,@USAirways we haven't departed yet so let's not get too high hopes.  But everything has been on schedule so far
568715107892641792,positive,1.0,,,United,thank you for a wonderful global first class flight on your 777 to fra. great service. (cont),@united  Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU
569871411843461121,negative,1.0,Late Flight,0.3363,American,deplaned for the 3rd fucking time. fuck you aa.,@AmericanAir Deplaned for the 3rd fucking time. Fuck you AA.
569297324285022209,neutral,1.0,,,US Airways,i'm flying with you this summer. will i be able to leave miami airport during my 12 hour stopover there?,@USAirways I'm flying with you this Summer. Will I be able to leave Miami Airport during my 12 hour stopover there?
568811069575204864,negative,0.6634,Customer Service Issue,0.3465,Delta,"basically stole my glasses, and now i can't drive or see in my classes and they're not answering my phone calls. #thanksjetblue","@JetBlue basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue"
568935494375108608,negative,1.0,Customer Service Issue,0.6687,US Airways,2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold,@USAirways  2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold
568139144515313664,negative,0.6344,Cancelled Flight,0.3333,US Airways,i have to spend more than the cost of the flight just to get a free room and transportation to and from the airport,@USAirways I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport
568846033997803520,positive,1.0,,,Delta,of course u know i would like 2 lay you down in a #bedofroses as long as they're #mint colored! #brandmance,@JetBlue Of course U know I would like 2 lay you down in a #BedofRoses as long as they're #mint colored! https://t.co/3QYEzHjGsb #brandmance
567816074898513920,negative,1.0,Customer Service Issue,0.33899999999999997,United,a 3rd party service you use to sell your tickets has ripped me off. excellent service united is offering.,@united A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering.
569604066239762432,positive,0.6604,,,Southwest,mad love nyc-,@SouthwestAir  Mad love http://t.co/4ojrSDWPkK NYC-
568546414604750848,negative,1.0,Can't Tell,0.6567,Southwest,"i didn't say anything about patience, i said this is probably the last time i fly southwest. i suggest others do the same.","@SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same."
568515696197439489,negative,1.0,Bad Flight,0.3457,United,seriously? after waiting 2 hours on the plane for my 10:20 flight to leave at 3pm i have to leave the plane? great. just great.,@united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.
569650936911683586,negative,0.6633,Late Flight,0.6633,Delta,tx for the info. just don't understand why you couldn't accurately estimate departure time earlier. weather in ny is fine now.,@JetBlue Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now.
569574737929576448,negative,1.0,Cancelled Flight,0.665,US Airways,and no offers to provide us with a hotel or anything for a flight that is over 19 hours away!,@USAirways and no offers to provide us with a hotel or anything for a flight that is over 19 hours away!
569237947033255936,negative,1.0,Customer Service Issue,0.6539,United,that's a crazy long form! you need something other than a video?,@united that's a crazy long form! You need something other than a video?
570079755560595456,negative,0.6648,Cancelled Flight,0.6648,American,my sister just received a call that her trip wednesday (flts 2348/3499) was cancelled flightled and resched to next day. why?,@AmericanAir My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why?
569672021078114304,negative,1.0,Bad Flight,0.6941,American,"""overweight"" flight = you sold more tickets than you had seats. we all know that. let's call it what it is.","@AmericanAir ""overweight"" flight = you sold more tickets than you had seats. We all know that. Let's call it what it is."
569344598482546690,negative,1.0,Customer Service Issue,1.0,United,also ran out of water and refused service #costumerservice #legit #jk,@United also ran out of water and refused service #costumerservice #legit #jk
568443923485437952,positive,1.0,,,United,#orthodoc on-call to in-flight! glad to have been of service!,@united #OrthoDoc on-call to in-flight! Glad to have been of service!
569576321011077121,negative,1.0,Can't Tell,0.6819,Delta,you failed. that's the answer. please don't justify otherwise.,@JetBlue You failed. That's the answer. Please don't justify otherwise.
569929677214609408,negative,1.0,Customer Service Issue,1.0,American,"in line at sfo. customer service is rude, disorganized, and congested. very dissapointing.","@AmericanAir in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing."
569717037464838144,positive,1.0,,,American,ok no worries. thanks for the straight story. it's appreciated.,@AmericanAir ok no worries. Thanks for the straight story. It's appreciated.
569602278988120064,negative,1.0,Customer Service Issue,0.6701,Southwest,i was trying to find airfare for my family. your prices are ridiculous! almost $1000 more than . #notmadeofmoney,@SouthwestAir I was trying to find airfare for my family.  Your prices are ridiculous!  Almost $1000 more than @USAirways. #notmadeofmoney
569633630978310145,neutral,1.0,,,Virgin America,has flight number 276 from sfo to cabo san lucas arrived yet?,@VirginAmerica has flight number 276 from SFO to Cabo San Lucas arrived yet?
569315664156069888,negative,1.0,Late Flight,0.6484,United,the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.,@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.
569671200978436096,negative,1.0,Flight Attendant Complaints,1.0,Southwest,staff was overall awful through multiple airports would have switched airlines if another flight was available,@SouthwestAir staff was overall awful through multiple airports would have switched airlines if another flight was available
569740152966238208,negative,1.0,Customer Service Issue,0.6551,American,i've been on hold another hour and still nothing. my cancelled flighted flight was supposed to be six hours from now. #stranded,@AmericanAir I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. #Stranded
569688822486847488,negative,1.0,Late Flight,1.0,American,"on plane for jfk-&gt;sfo, been sitting here for 1.5 hours waiting for push crew, how is this acceptable?","@AmericanAir on plane for JFK-&gt;SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable?"
568773575705899008,positive,1.0,,,Southwest,... i love you. air travel doesn't get easier.,@SouthwestAir... I love you. Air travel doesn't get easier.
568824366928039936,neutral,1.0,,,Delta,why don't you fly to #nashville? :(,@JetBlue why don't you fly to #nashville? :(
568861309384728577,negative,0.6733,Flight Booking Problems,0.3532,Delta,"no, it is one i'm trying to make, but it is probably too late flight. i did not see an email that i could call. pittsburgh international.","@JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International."
567971836321009664,negative,1.0,Flight Attendant Complaints,0.6773,Virgin America,"all of group e was told there was no more room in the bins. when i got on the plane, was room for at least 4 bags in my row!","@VirginAmerica All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!"
570199956704919552,negative,0.6932,Lost Luggage,0.6932,Southwest,i would like to ask that his bags be picked up at pit &amp; taken to his hotel by the airport. will someone contact me,@SouthwestAir I would like to ask that his bags be picked up at PIT &amp; taken to his hotel by the airport. Will someone contact me
569965494519734272,positive,0.6625,,0.0,United,thanks for listening! i definitely was not the only person in line who thought it was absurd.,@united thanks for listening! I definitely was not the only person in line who thought it was absurd.
568554107952177152,neutral,0.7245,,0.0,Delta,flight i want to book was $320 one day; went to purchase next day &amp; price doubled to $737. inquiring on chance it may go down?,@JetBlue Flight I want to book was $320 one day; went to purchase next day &amp; price doubled to $737. Inquiring on chance it may go down?
569666687253008384,negative,1.0,Late Flight,0.6749,American,#flight293 was supposed to depart at 745 and at 815 we still have not boarded.,@AmericanAir #flight293 was supposed to depart at 745 and at 815 we still have not boarded.
569866168527405056,negative,0.6594,Customer Service Issue,0.3373,American,good luck i've been waiting a week,@AmericanAir @Eleonora7 good luck I've been waiting a week
569859036360908801,negative,1.0,Customer Service Issue,1.0,American,"and how many times, exactly, should we call and leave our number for a call back? because that hasn't worked.","@AmericanAir @MallowFairy And how many times, exactly, should we call and leave our number for a call back? Because that hasn't worked."
569683183161233408,negative,1.0,Lost Luggage,1.0,American,"you should be more timely with bags that missed a flight, people need their undies the next morning!","@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!"
570027321178099712,neutral,0.6479,,0.0,United,how is mexico not international from the us?,@united how is Mexico not international from the us?
570042155634450433,negative,1.0,Late Flight,1.0,American,"#bqonpa flight #1641 delayed from pos-mia, missed #2214 mia- atl need seat on last flight to atl.","@AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL."
568487509958774784,negative,1.0,Late Flight,0.6804,United,"mr, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please","@united MR, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please http://t.co/V8PVpHMtZc"
569936565138403328,negative,1.0,longlines,1.0,United,", this is the line in denver to rebook due to weather issues. do better.","@united, this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ"
567763529277923329,negative,1.0,Lost Luggage,0.6901,United,45 minutes after arrival and no bags for most people. ua469 from den to ewr. how long should we wait until a ual rep comes here?,@united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?
568478510538493952,positive,0.6548,,,Virgin America,ok! first time flying with you tonight :),@VirginAmerica ok! first time flying with you tonight :)
569907965223763970,negative,1.0,Customer Service Issue,1.0,American,thx for showing me that your twitter appreciates me more than your employees. sure another airline would like my $1300 #nohotel,@AmericanAir thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 #nohotel
569920760522764288,negative,1.0,Late Flight,1.0,United,u would not be able to rebook me to get home any sooner than a now 2hr delayed flight. #linesforever #customerservice #fail #again,@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight.  #linesforever #customerservice #fail #again
569914369905201153,negative,1.0,Customer Service Issue,0.6392,United,okay thanks if you could please update me. i was told at the airport someone would call me today but they haven't.,@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.
570001092206923776,negative,1.0,Lost Luggage,0.7033,American,took a flight yesterday fron tpa-dfw-aus. bag went to iah. today bag went to iah-dfw and then back to iah. still no bag!,@AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!
569763959240200193,neutral,1.0,,,American,reebooked for tomorrow in aa 1389 lv-dfw at 810 am arriving 12.50pm; still open this flight?,@AmericanAir Reebooked for tomorrow in AA 1389 LV-DFW at 810 am arriving 12.50pm; still open this flight?
567770107062284288,negative,0.6515,Flight Booking Problems,0.3358,Virgin America,trying to make the change in advance (not just 24 hours prior)…tried it online earlier and it wanted $300 in change fees.,@virginamerica Trying to make the change in advance (not just 24 hours prior)…tried it online earlier and it wanted $300 in change fees.
569699965527666688,negative,1.0,Late Flight,1.0,United,you suck. flight delayed equipment probs again. miss connection by 2 minutes and you won't let us on even though it's at the gate.,@united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate.
569857157778132993,negative,1.0,Customer Service Issue,0.6879,American,requested a call back at 1am. my cancelled flighted flight through dfw shouldn't take this long to reroute. you're customer service lacks,@AmericanAir requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks
569933777931145216,positive,1.0,,,Virgin America,i've applied more then once to be a member of the #inflight crew team...im 100% interested. #flightattendant #dreampath -g,@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G
568636474637357056,negative,1.0,Bad Flight,0.7022,Delta,i'm sitting on the plane. too many predictable mechanical problems. still onboard. this is getting bad...,@JetBlue I'm sitting on the plane. Too many predictable mechanical problems.  Still onboard. This is getting bad...
569550230376423424,neutral,1.0,,,Delta,promo watch phone $33 at amazon check,@JetBlue Promo Watch Phone $33 at Amazon check http://t.co/leNaOwFyvU
568982253553844225,negative,1.0,Late Flight,0.6738,United,tell me something i don't know...not #keepingit100 #weaktea,@united tell me something I don't know...not #keepingit100 #weaktea
568483386580439040,neutral,0.6584,,,Southwest,do you have a pair of tickets to the show in atlanta?! i'd love to go! #destinationdragons,@SouthwestAir do you have a pair of tickets to the @Imaginedragons show in Atlanta?! I'd love to go! #DestinationDragons
569682192332234752,negative,1.0,longlines,0.6737,US Airways,in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people.,@USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http://t.co/XFWXsRwkHa
569215076655214592,neutral,1.0,,,Delta,what are your rules on checked baggage and carry ons from slc to sjo?,@JetBlue  What are your rules on checked baggage and carry ons from SLC to SJO?
569316487447621632,positive,1.0,,,Southwest,i wanted to thank the great efforts of jamie mckinnie in buf she is a true pro! during major delays she was owning it! #raise,@SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise
569937801942310913,negative,1.0,Customer Service Issue,1.0,American,when will callers from the east coast be able to speak to an actual human for reservation support? all agents busy call late flightr..,@AmericanAir When will callers from the East Coast be able to speak to an actual human for reservation support? All agents busy call Late Flightr..
568457140894969856,negative,1.0,Late Flight,1.0,Virgin America,delayed to10.30!!,@VirginAmerica delayed to10.30!!
569857396899606528,neutral,0.6404,,0.0,Southwest,"kids on a mission trip from lasalle stranded in orlando area, they can't get back to bos or pvd till wednesday?","@SouthwestAir kids on a mission trip from Lasalle stranded in orlando area,  they can't get back to Bos or PVD till WEDNESDAY?"
569946362126602240,negative,1.0,Flight Attendant Complaints,0.3516,Virgin America,your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors?,@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt
568454694756069376,neutral,0.6667,,0.0,United,definately not an award for employer of the year #united13,@united @perfectomobile Definately not an award for employer of the year #united13
569645368075554818,negative,1.0,Can't Tell,0.6879,United,100. % failure in 2015 #unitedairlines,@united 100. % failure in 2015 #UnitedAirlines
568564342150598656,negative,1.0,Late Flight,1.0,US Airways,horrible communication on delayed flight out of lga!!!! i got 2 emails in seconds w different delay times!!!! horrible,@USAirways HORRIBLE communication on delayed flight out of LGA!!!! I got 2 emails in seconds w different delay times!!!! HORRIBLE
570014474993688576,negative,1.0,Cancelled Flight,0.6447,Southwest,hope your flyers get a credit of some sort for all the delays and cancelled flightlations #shittydeal #notimpressed,@SouthwestAir hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations #shittydeal #notimpressed
569895406869483520,negative,0.6589,Customer Service Issue,0.6589,United,"jh, thanks so much for reaching out. i was able to get assistance after waiting for 70 minutes.","@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes."
569640733466103808,negative,0.6403,longlines,0.6403,US Airways,what is happening at reagan airport dca? long lines and four people working checkin! #unhappy #dca,@USAirways What is happening at Reagan Airport DCA? Long lines and four people working checkIn! #unhappy #DCA
569888244856455168,negative,0.6389,Customer Service Issue,0.6389,United,please msg me a # for customer service. i will have an invoice for my dry cleaning but won't be able take wet clothes to the airport,@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport
568054955967418368,neutral,0.6569,,,Southwest,"took delivery of n8661a, a new boeing 737-8h4 yesterday. #dfw #dal #airlines","@SouthwestAir took delivery of N8661A, a new Boeing 737-8H4 yesterday. http://t.co/5z9STyUQJ3 #DFW #DAL #airlines"
569956285828853761,positive,1.0,,,American,thank you!!! 👍👍👍👍👍,@AmericanAir THANK YOU!!! 👍👍👍👍👍
568159336104636417,positive,0.6701,,,Delta,aw okay thanks,@JetBlue Aw okay thanks
568462632719491072,negative,1.0,Customer Service Issue,0.6664,United,"unfortunately, that doesn't help. just an automated computer.","@united unfortunately, that doesn't help. Just an automated computer."
570100409009770497,positive,1.0,,,Southwest,looking forward to flying once again with #swa on friday! the #luv airline. #dtw #mdw #tus,@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS
569643287918845952,negative,0.6838,Customer Service Issue,0.6838,Delta,if seats aren't guaranteed why do we pay for them? when i called the rep said some other people booked our seats.,@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.
570008179280646146,negative,1.0,Can't Tell,0.3636,American,i took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from laguardia. thanks!,@AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks!
569998842579566592,neutral,0.6809,,,Southwest,could you maybe hook ( ) with some imagine dragon tickets tonight! shes a hugeeeee fan &amp; would really love to go,@SouthwestAir Could you maybe hook (@FuyukaiDesuYo ) with some imagine dragon tickets tonight! SHES a HUGEEEEE FAN &amp; would really love to go
569691155606183937,negative,1.0,Can't Tell,1.0,American,you all should really be ashamed. the entire business class cabin is empty and almost all of first class...,@AmericanAir you all should really be ashamed. The entire business class cabin is empty and almost all of first class...
569898994408693760,negative,1.0,Late Flight,1.0,United,you suck. 9 hour delay?!,@united you suck.    9 hour delay?!
569929243146088448,negative,1.0,Can't Tell,1.0,Virgin America,it was a disappointing experience which will be shared with every business traveler i meet. #neverflyvirgin,@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin
569355179717369857,negative,1.0,Damaged Luggage,0.6906,Southwest,weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated,@SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated
569562990250323968,negative,1.0,Customer Service Issue,0.3694,Delta,my wife was with our dog. they wouldn't even let her out off the plane. my daughter was at newburgh lives close by. so wrong,@JetBlue My wife was with our dog.  They wouldn't even let her out off the plane.  My daughter was at Newburgh lives close by. So wrong
568217304259010560,neutral,0.6416,,0.0,United,flight 280,@united Flight 280
568883475534745600,neutral,1.0,,,United,dmangen.com,@united dmangen@visualclubconcepts.com
568406048777900032,positive,1.0,,,Virgin America,had me at their safety video . . . loved my first cross country flight. #livewelltraveled #sytycd,@VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m  LOVED my first cross country flight. #livewelltraveled #sytycd
570151703410053120,negative,1.0,Can't Tell,0.6222,US Airways,some flexibility on your part would be nice. this is why i love . they're flexible &amp; not trying to take all my $.,@USAirways some flexibility on your part would be nice. This is why I love @SouthwestAir. They're flexible &amp; not trying to take all my $.
570187432815013888,positive,0.6799,,,Southwest,cool shot of the moon and one of your fleet,@southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6
569727135717281792,negative,1.0,Cancelled Flight,1.0,American,first flight is cancelled flightled. been on hold for 4 hours. need information and getting none. help?,@AmericanAir first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help?
567853001534210049,negative,0.67,Customer Service Issue,0.34,Delta,ah yes. put the bags on the floor instead of the overhead bin so no one trips. #safetyfirst #sarcasm,@JetBlue ah yes. Put the bags on the floor instead of the overhead bin so no one trips. #safetyfirst #sarcasm
568894256070287360,neutral,1.0,,,United,"fyi, went through this on similar flight last week.","@united FYI, went through this on similar flight last week."
567859714169708544,negative,1.0,Flight Attendant Complaints,1.0,US Airways,stuck in charlotte being treated like a nobody by staff.,@USAirways stuck in Charlotte being treated like a nobody by staff.
569949017674809344,negative,1.0,Customer Service Issue,1.0,American,still not taking calls ? storm ended 2 days ago. be like pats and #doyourjob,@AmericanAir still not taking calls ?   Storm ended 2 days ago. Be like pats and #doyourjob
569666470482804737,negative,1.0,Can't Tell,1.0,Southwest,wifi is the worst $8 investment i have ever made.,@SouthwestAir wifi is the worst $8 investment I have ever made.
568194770524221440,negative,0.6855,Can't Tell,0.34600000000000003,United,now we are trying to get to san juan from chicago o'hare. having lots of problems. may get a standby flight.,@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.
569021593852239872,positive,1.0,,,US Airways,just spoke with a representative. moved my flight earlier. thank you so much for the follow up.,@USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up.
570163662100549634,neutral,0.6904,,0.0,United,i've filed the claim but have no way of calling for updates. is there another way to do this?,@united I've filed the claim but have no way of calling for updates. Is there another way to do this?
570048804550004737,negative,1.0,Bad Flight,0.6304,Delta,"what maintenance? the flight landed from jamaica, has to go through security then get to term 3 then cleaned then board","@JetBlue what maintenance?  The flight landed from Jamaica, has to go through security then get to term 3 then cleaned then board"
569516969969389568,negative,1.0,Bad Flight,0.3529,United,"your first class is a joke, compared to all the others i have flown, don't ask for extra peanuts... that's not allowed!","@united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada"
569003165984534528,negative,1.0,Late Flight,0.6617,Delta,now we are delayed until 1:02! this is ridiculous,@JetBlue now we are delayed until 1:02! This is ridiculous
569694591290646529,neutral,1.0,,,American,what is the status of flight 1675 tomorrow,@AmericanAir what is the status of flight 1675 tomorrow
569929141962698752,negative,1.0,Customer Service Issue,1.0,American,help! attempting to cancelled flight a flight but can't get thru 800 number. call gets dropped when saying agent. flight is 2/24.,@AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24.
568372335012679680,neutral,0.6737,,0.0,United,"i don't have a milage number. i can't sent my mail to you via dm, you're not following me. i follow you now, so you can sent me a dm","@united I don't have a milage number. I can't sent my mail to you via DM, you're not following me. I follow you now, so you can sent me a DM"
568217681838641152,positive,1.0,,,US Airways,shout out to the pilots and fc attendant(eliz) of us 673. super strong crosswinds during landing. eliz did a super job throughout,@USAirways shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout
568181167054196736,negative,1.0,Bad Flight,0.3434,United,took this one just for you. not a window. also not fun if you get motion sick.,@united took this one just for you. Not a window. Also not fun if you get motion sick. http://t.co/m81rV0blxs
569642145977479169,negative,0.6835,Customer Service Issue,0.6835,American,no one met flight 1081 to lax to tell passengers where to go or what flights they were rebooked on #badmgmt #americanairlines,@AmericanAir no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on #badmgmt #AmericanAirlines
569648102669471744,negative,1.0,Flight Booking Problems,1.0,American,… been trying to book a whole new flight since 2 hours!! what is wrong with your website?,@AmericanAir … Been trying to book a whole new flight since 2 hours!! what is wrong with your website?
568811771315814401,positive,1.0,,,US Airways,thank you!,@USAirways thank you!
568912677994696706,negative,0.6593,Late Flight,0.6593,Delta,why not deal with that while the plane's on the ground instead of diverting the plane &amp; adding 2 hrs to the flight?,@JetBlue Why not deal with that while the plane's on the ground instead of diverting the plane &amp; adding 2 hrs to the flight?
569256468198924288,positive,0.6934,,,US Airways,nick on flight 742 was awesome. please reward him in some way!!! he has kept us smiling on a bad day of travel. #customerservice,@USAirways Nick on flight 742 was awesome. Please reward him in some way!!! He has kept us smiling on a bad day of travel. #customerservice
568486216464785408,neutral,1.0,,,United,hi if a premium ec upgrade was paid for &amp; then a mileage bf upgrade done is the prem eco upgrade fare refunded?,@united Hi if a premium ec upgrade was paid for &amp; then a mileage BF upgrade done is the prem Eco upgrade fare refunded?
568632754939805696,neutral,0.6591,,0.0,United,what's your phone number? customer service question.,@United What's your phone number? Customer service question.
569701189199089664,negative,1.0,Customer Service Issue,1.0,American,my ex-boyfriend picks up my calls more than you do! #cancelled flightedflight #nocustomerservice #americanairlines #fail,@AmericanAir My ex-boyfriend picks up my calls more than you do! #Cancelled Flightedflight #nocustomerservice #americanairlines #FAIL
568411504497856512,negative,0.6614,Bad Flight,0.6614,United,please consider letting flyers with no overhead bin items board/deplane first (after first class). make sense?,@united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense?
569507522412986368,negative,1.0,Cancelled Flight,1.0,US Airways,big problem!!! fll to clt then got off on clt but my fly to gso is cancelled flightled had to rent a car to get to my pops funeral,@USAirways big problem!!! Fll to clt then got off on clt but my fly to gso is Cancelled Flightled had to rent a car to get to my pops funeral
568238725626355712,negative,1.0,Late Flight,1.0,United,this is not what captain said! your 820pm flight to san francisco is delayed due to weather. ua1416 now departs ....#failagain,@united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain
570226164146397184,negative,0.6923,Customer Service Issue,0.3846,United,you have to follow me in order for me to dm...come on now,@united you have to follow me in order for me to DM...come on now
569680782622633984,negative,1.0,Lost Luggage,1.0,US Airways,is holding my luggage hostage from flight 5182,@USAirways is holding my luggage hostage from flight 5182
569528351364292608,negative,1.0,Flight Attendant Complaints,0.6545,Delta,"after applying my new tag, she left my bag on the ground rather than loading on the conveyer belt..i had to walk back 50 yards","@JetBlue after applying my new tag, she left my bag on the ground rather than loading on the conveyer belt..I had to walk back 50 yards"
569326785353129984,negative,1.0,Late Flight,0.6926,US Airways,from here on out when i can at all i'm flying . since when is a plane getting stuck in a drift for 2 hours a weather issue?,@USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?
568539193669914626,positive,1.0,,,Southwest,"truly the best in #customerservice. if something goes wrong, no matter how big or small the issue was, they fix it. thank you","@SouthwestAir truly the best in #customerservice.  If something goes wrong, no matter how big or small the issue was, they fix it. Thank you"
569936861398994945,negative,1.0,Customer Service Issue,0.6196,United,"done. want me to send a screen shot of the second call, which is now at over 45 minutes?","@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?"
569330006985347072,negative,1.0,Can't Tell,0.6593,United,had been suffering immensely ever since this merge .. hopefully i'll never have to fly ever again ..,@united had been suffering immensely ever since this merge .. Hopefully I'll never have to fly @united ever again ..
568621033273602048,positive,1.0,,,United,4 reflight booking problemss in last 2 days and each time united wait time was &lt;5 seconds! kudos to you for excellent customer service!,@united  4 reFlight Booking Problemss in last 2 days and each time united wait time was &lt;5 seconds! Kudos to you for excellent customer service!
567752396097351681,negative,1.0,Flight Booking Problems,0.3429,United,giving up on your direct flight from iah to honolulu. 3rd attempt in 3 years - 3rd delay. $7 meal voucher. wow. customer service!,@united giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay.  $7 meal voucher. Wow. Customer service!
569729072697352192,negative,1.0,Customer Service Issue,0.6533,US Airways,it still says that i can't check into my flight because the information is incorrect but everything is entered correctly,@USAirways it still says that I can't check into my flight because the information is incorrect but everything is entered correctly
570266460003508225,negative,1.0,Lost Luggage,1.0,American,"not giving you a hard time...just looking for basic customer service after aa lost my bag. eta on it's return, please????????","@AmericanAir 
Not giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????"
568987808792223744,negative,1.0,Flight Booking Problems,0.6374,United,trying to book flight w/miles. was on hold for 50m before i gave up. need to get 6 on same flight using two diff # and pay 4 1tix,@united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix
569364648576872448,positive,1.0,,,Delta,thank you thank you! i finally set up the jetblue app! yay!,@JetBlue thank you thank you!  I finally set up the jetblue app!  Yay!
569944956132990976,positive,1.0,,,Southwest,love the passbook update. used it the day after it was released. finally!! thank you!,@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!
568054687993352192,negative,1.0,Late Flight,1.0,Southwest,"secondly, we did not begin boarding on time despite our aircraft being present and deplaned. thus we left over 30 min late flight","@SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight"
570031016800161792,negative,1.0,Lost Luggage,1.0,United,well someone should tell that to the employees at the denver baggage claim. still no bag!!!!,@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!
568870394708545536,positive,1.0,,,United,sent a dm just now. thanks i am incredibly happy the fast response i got via twitter than via customer care. thank you,@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you
570275450200711168,neutral,0.6357,,0.0,American,when will the old 777-200 fly ord-pvg get upgraded?,@AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?
569703417628770304,negative,1.0,Lost Luggage,1.0,American,what are the odds my bag was picked up by someone not me while in another country? because it says it hasn't been located yet.,@AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet.
569909232696483842,negative,0.6875,Customer Service Issue,0.6875,US Airways,your system is affected by the weather?,@USAirways Your system is affected by the weather?
569328128310403073,negative,1.0,Flight Attendant Complaints,0.6771,United,sandra at ur international checkin counter was rude and offensive. she commented she didn't care if i complained cuz she had 25yrs,@united Sandra at ur international checkin counter was rude and offensive.  She commented she didn't care if I complained cuz she had 25yrs
568669880922165248,positive,1.0,,,United,"thanks yup i'm all set. it happens. slc ground staff were prompt, helpful and courteous.","@united Thanks Yup I'm all set.  It happens.   SLC ground staff were prompt,  helpful and courteous."
570255224155348992,neutral,1.0,,,US Airways,"is there a phone line to call into that isn't being affected by ""bad weather""? trying to book a vacation, here... 👀","@USAirways Is there a phone line to call into that isn't being affected by ""bad weather""? Trying to book a vacation, here... 👀"
568857956470517760,negative,1.0,Can't Tell,1.0,United,why is united voted every year as one of the worst airlines? do enjoy that title? you should give jedediah free passes,@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes
568063182230724608,neutral,0.6854,,0.0,US Airways,"no, this is a systemic problem. mail comes from 153.69.214.203 but usairways spf record disallows it. dm me for more detail","@USAirways No, this is a systemic problem. Mail comes from 153.69.214.203 but USAirways SPF record disallows it. DM me for more detail"
569273795850178560,negative,1.0,Late Flight,1.0,Delta,we've been delayed and delayed here in palm beach... need to head to westchester. can you give me some info?,@JetBlue we've been delayed and delayed here in Palm beach... Need to head to Westchester. Can you give me some info?
568905816973172736,neutral,0.7088,,,Delta,y'all got prices for the low??,@JetBlue y'all got prices for the low??
568964010101514240,negative,0.6785,Customer Service Issue,0.3476,US Airways,only sympathy she offered was holding a reservation until monday night. that's pretty awesome if you ask me...,@USAirways only sympathy she offered was holding a reservation until Monday night. That's pretty awesome if you ask me...
568054377421901824,negative,1.0,Late Flight,0.6696,United,delayed again by united. gate agent was borderline rude when i asked her a flight status question. what is happening to united?,@united delayed agAin by United. Gate agent was borderline rude when I asked her a flight status question. What is happening to United?
568928251554299906,negative,1.0,Lost Luggage,0.3407,United,i took care of it myself. had to rent a car and drive 3 hours to retrieve my belongings. due to united errors.,@united I took care of it myself. Had to rent a car and drive 3 hours to retrieve my belongings. Due to united errors.
568236691397279745,negative,0.6436,Flight Booking Problems,0.3445,United,final destination was booked through united but with quantas. united has not yet contacted auckland. i am unaware of case id number,@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number
569015470025793536,negative,1.0,Customer Service Issue,1.0,US Airways,i've been on hold for 75 minutes waiting to talk to someone about my flight tomorrow. is there another number to call?,@USAirways I've been on hold for 75 minutes waiting to talk to someone about my flight tomorrow. Is there another number to call?
568759027775225856,negative,1.0,Flight Booking Problems,1.0,US Airways,i have been trying to book a flight using my miles for 3 straight days. 210 min on phone - still haven't talked to a human.,@USAirways I have been trying to book a flight using my miles for 3 straight days. 210 min on phone - still haven't talked to a human.
570049295040307200,negative,1.0,Bad Flight,0.3525,United,"ua 746. pacific rim and date night cut out. not constantly or randomly, but one spot, repeatably.","@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably."
569580275182772225,negative,1.0,Cancelled Flight,1.0,US Airways,care to elaborate on why cha to dca is cancelled flightled this evening?,@USAirways care to elaborate on why CHA to DCA is Cancelled Flightled this evening?
569909655813500928,negative,1.0,Customer Service Issue,1.0,United,it won't help...been there done that.,@united it won't help...been there done that.
568735841771597825,neutral,1.0,,,Delta,and the from team to offer in-#flight access to journal ... - broadway world,@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Broadway World http://t.co/AsYqE1tDjp
569353354545008640,negative,1.0,Late Flight,1.0,US Airways,it was your fault the flight was delayed to begin with. i shouldn't have to check my bag if there's a bunch of space,@USAirways it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space
570264145116819457,positive,1.0,,,Virgin America,i love this graphic.,@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA
569646886610702337,negative,1.0,Lost Luggage,0.3487,US Airways,flt 4609 landed over half an hour ago. not a single bag yet on the baggage claim. hate you so much right now.,@USAirways Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now.
568085949663584256,positive,0.6809,,0.0,United,no worries your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time &amp; apologized for yesterday,@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time &amp; apologized for yesterday
568421124201017345,neutral,1.0,,,Southwest,do you know where my plane is coming from? i'm on sw flight 4464 from rsw to mke,@SouthwestAir  do you know where my plane is coming from?  I'm on SW flight 4464 from RSW to MKE
569958247412723712,positive,1.0,,,United,ok thank again for your help!,@united Ok thank again for your help!
567892508987908096,negative,1.0,Can't Tell,0.6529,Delta,i hope your system wasn't hacked cause someone else's passport info was on my reservation &amp; i couldn't get my boarding pass,@JetBlue I hope your system wasn't hacked cause someone else's passport info was on my reservation &amp; I couldn't get my boarding pass
570289080090689536,positive,1.0,,,Southwest,weather bc of system outage. hopefully everything goes smoothly now. thank you for follow up,@SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up
568489124098924546,negative,0.6596,Can't Tell,0.3521,Delta,"no, it didn't all work out. i called jet blue from mexico to address the fraud alert with capital one on the line. rebooked.","@JetBlue No, it didn't all work out. I called Jet Blue from Mexico to address the fraud alert with Capital One on the line. Rebooked."
568830466830151680,neutral,1.0,,,Virgin America,"gives positive outlook, but sees increased competition -","@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http://t.co/jEu7Od3eYJ"
568086073814827008,negative,1.0,Customer Service Issue,1.0,Southwest,it would be nice if i could talk to an agent rather than get caught up w/ a promotion &amp; then be hung up on,@SouthwestAir it would be nice if I could talk to an agent rather than get caught up w/ a promotion &amp; then be hung up on
569909711962640384,neutral,1.0,,,American,dmed the name,@AmericanAir dmed the name
568755688442191872,negative,1.0,Late Flight,1.0,United,flight 6212...massive fail! they delaying to transport a crew member causing many to miss connections! unreal!,@united Flight 6212...massive fail! They delaying to transport a crew member causing many to miss connections! Unreal!
568045665185452032,neutral,1.0,,,Delta,social media takes flight with fly #likeagirl - what brand lesson can we learn? #smm #brand,@JetBlue Social Media Takes Flight with Fly #LikeAGirl - What brand lesson can we learn?  #SMM #Brand  https://t.co/nTGl2WnQVM
568555130624217089,negative,1.0,Customer Service Issue,1.0,United,service staff to is less than friendly!,@united service staff to is less than friendly!
569966422744395776,neutral,1.0,,,United,"i am buying 2 yo own seat on 3 legs of intl trip, car seat? required? if not- then allowed? can child still sit w/mom after takeoff?","@united I am buying 2 yo own seat on 3 legs of intl trip, car seat? Required? If not- then allowed? Can child still sit w/mom after takeoff?"
568694278890901504,neutral,0.7069,,0.0,United,hi i left my asus tablet on flight to heathrow from newark on 16th feb and wondered how long it takes for someone to check if found?,@united hi I left my asus tablet on flight to Heathrow from Newark on 16th feb and wondered how long it takes for someone to check if found?
569369185559699456,negative,1.0,Customer Service Issue,0.6771,Southwest,been on hold for 1.5 hrs. what's up?,@SouthwestAir been on hold for 1.5 hrs. What's up?
568056811401703424,neutral,0.6742,,,Southwest,finally got me home #bnasnow,@SouthwestAir Finally got me home #BNASnow
568625959835815936,neutral,1.0,,,United,(2/2) pay in person at portland airport. i will be flying from perth. this has been done by us air.,@united (2/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air.
569733015896592385,negative,0.6688,Customer Service Issue,0.3537,American,so what are you going to do for me since i can't take the option you gave me. what type of refund will you do for me?,@AmericanAir so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me?
569652316816719873,negative,1.0,Late Flight,0.6722,United,this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight #unitedworstever #trappedhouston,@united this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight #unitedworstever #trappedhouston
570130792443039744,neutral,1.0,,,American,yes. no one is answering and i'm on a train,@AmericanAir yes. No one is answering and I'm on a train
568494813655527424,negative,0.6316,Customer Service Issue,0.6316,United,"does a great job of answering public messages. direct private messages, not so much.","@United does a great job of answering public messages. Direct private messages, not so much."
569977129728749568,neutral,0.6718,,0.0,Southwest,are 5 people there?,@SouthwestAir are 5 people there?
569280114296401920,neutral,1.0,,,Delta,the opal dragon book the dragon (ali) has woven his murdering ways from the philippines to australia,@JetBlue The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/ltwhmOL1Dr
569687163136315392,neutral,1.0,,,American,yes. he's in the next flight,@AmericanAir yes. He's in the next flight
569202656486432768,negative,1.0,Bad Flight,0.6621,United,"great decision making skills flight ops iah bag makes a 10 minute connection and i don't, flight pushed early. disappointed!!!!","@united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!"
569716101027745792,negative,1.0,Bad Flight,0.3483,United,"worst flights i've ever had. ground crew ignored our plane, made me miss flight and now i have to cover the cost of a hotel. #den","@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN"
569192081618370560,positive,0.6495,,,Southwest,incredible view! i had a smooth flight both ways even tho there was turbulence. your pilots rock!,@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv
569692158287962112,positive,1.0,,,Delta,thank you! i am your new big fan :),@JetBlue THANK YOU! I am your new big fan :)
569666226974294016,negative,1.0,Customer Service Issue,1.0,American,"why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got","@AmericanAir @ezemanalyst why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got"
569160924960919552,positive,1.0,,,Southwest,flt 3867 crew #orangecounty to #denver is the #best! weather delay but pilots just invited the kids to see the cockpit! #luv,@SouthwestAir flt 3867 crew  #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv
568810180269494272,negative,1.0,Late Flight,1.0,United,"i will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board.","@united I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board."
569865536873500672,negative,1.0,Late Flight,1.0,Delta,what is the deal with flt 460 today? departure keeps changing. when is it going why is it so late flight?,@JetBlue what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight?
569171167174627328,negative,1.0,Customer Service Issue,1.0,US Airways,be prepared for 3+ hours hold times,@USAirways @PRof_Solutions Be prepared for 3+ hours hold times
569348678911021056,negative,1.0,Customer Service Issue,1.0,Southwest,"- wow! 100 minutes on hold, so far. now phone is dying...","@SouthwestAir - wow! 100 minutes on hold, so far. Now phone is dying..."
569832968954499072,neutral,0.6655,,0.0,US Airways,is your refund system down?,@USAirways Is your refund system down?
569650276380110848,negative,1.0,Bad Flight,0.3363,American,stuck on the plane in charlotte. going to miss my connection. no words from staff. maybe some damn pretzels?,@AmericanAir Stuck on the plane in Charlotte.  Going to miss my connection.  No words from staff. Maybe some damn pretzels?
569188938012880896,negative,1.0,Lost Luggage,1.0,United,why do i still not have my bags? they arrived &amp;website says they're still at the airport..2 1/2 hours late flightr???!! #nothappy,@united Why do I still not have my bags? They arrived @10AM &amp;website says they're still at the airport..2 1/2 hours Late Flightr???!! #nothappy
569533663211356161,negative,1.0,Lost Luggage,1.0,US Airways,now you don't know where my luggage is? seriously?,@USAirways now you don't know where my luggage is?  Seriously?
570284840752427008,negative,1.0,Flight Booking Problems,0.6651,Delta,"can't book a flight because of outdated, forced opt-in ""verified by visa"" nonsense. help a girl out? i just want to get to","@JetBlue can't book a flight because of outdated, forced opt-in ""Verified by Visa"" nonsense. Help a girl out? I just want to get to @sxsw"
567762333779628032,negative,0.662,Can't Tell,0.3439,Southwest,why are you the only airline that is not flying out of bna today?,@SouthwestAir why are you the ONLY airline that is not flying out of BNA today?
569234280632754176,positive,0.6429,,,Southwest,"thank you. i left my ipad on a plane, filled out a lost and found form. yall found it and shipped it back. thank you #flysw","@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW"
569667517146222592,neutral,1.0,,,American,who's your pick for best picture? i don't want to board your airline until i know,@AmericanAir who's your pick for best picture? I don't want to board your airline until I know
568894996683870208,neutral,1.0,,,United,or frontier ...,@united or frontier ... http://t.co/n8WiNFu6C5
569987348772950016,negative,1.0,Cancelled Flight,0.65,United,you cancelled flighted our flights for no reason &amp; now we have been on the phone for an hour on our vacation. why?,@united you Cancelled Flighted our flights for no reason &amp; now we have been on the phone for AN HOUR on our vacation. Why?
568889252185903104,positive,1.0,,,United,thanks for moving my dad on to my my mom's flight. you helped make his birthday start with #friendlyfriday awesomeness! 4 paws up!,@united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!
570005561338503170,positive,1.0,,,Southwest,thank you thank you thank you!!! my last attempt to win #destinationdragons tickets was a success! i could not be happier!! :),@SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :)
568773939754889216,neutral,1.0,,,Delta,no. did not catch his name. i am sure jason will know.,@JetBlue no. Did not catch his name. I am sure Jason will know.
569263908973903872,negative,1.0,Flight Booking Problems,1.0,US Airways,"and my rebooked flt isn't until monday?? and i don't get a voucher for a hotel?! never again, us airways.","@USAirways AND my rebooked flt isn't until Monday??  AND I don't get a voucher for a hotel?!  Never again, US airways."
569629692661268480,positive,1.0,,,United,thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!,@united Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!
569935522497478656,negative,1.0,Customer Service Issue,0.6832,US Airways,"flights &amp; ""customer relations"" are extremely disappointing. faced too many problems to type. apology=$25 towards a flight. a joke","@USAirways flights &amp; ""customer relations"" are extremely disappointing. Faced too many problems to type. apology=$25 towards a flight. A JOKE"
569539074106789889,negative,1.0,Can't Tell,1.0,US Airways,you suck!! do you even know the meaning of contingency plan?????,@USAirways You suck!!  Do you even know the meaning of contingency plan?????
568472259020648448,neutral,1.0,,,US Airways,for frequent flyer miles can we schedule interchangeably and get credit?,@USAirways @AmericanAir for frequent flyer miles can we schedule interchangeably and get credit?
567735710392659968,neutral,0.6577,,,United,"+ ua has been rolling out improvements too, we think. hoping they'll catch up soon? meantime, ana is our preference!","@united + UA has been rolling out improvements too, we think. Hoping they'll catch up soon? Meantime, ANA is our preference!"
568210743390117888,negative,1.0,Customer Service Issue,1.0,US Airways,"what's going on? i've been hearing a not-friendly 'please wait' on repeat while i'm on hold, being transferred to idk where...","@USAirways what's going on? I've been hearing a not-friendly 'Please wait' on repeat while I'm on hold, being transferred to idk where..."
569777607371128834,positive,1.0,,,Virgin America,and again! another rep kicked butt! naelah represents your team so beautifully!! thank you!!!,@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!
569698944084680704,negative,1.0,Cancelled Flight,0.6538,US Airways,today usair cancelled flightled our rescheduled flight &amp; did not notify us except possibly to our home phone-not helpful since we are in co,@USAirways Today USAir Cancelled Flightled our rescheduled flight &amp; did not notify us except possibly to our home phone-not helpful since we are in CO
569283511192051712,negative,1.0,longlines,0.3626,United,flight cancelled flightled to bdl and stranded . waiting almost 2hrs at customer service. shout out to diligent agents.,@united Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents.
569602975829757952,negative,1.0,Customer Service Issue,0.6759,United,can you get me on the delayed flight to ewr out of yyz at 15:30? no customer service to be found in airport,@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport
569259272556535808,negative,1.0,Bad Flight,0.6821,United,allowing passengers on my flight to block exit of plane,@united allowing passengers on my flight to block exit of plane
569332044909678592,negative,1.0,longlines,0.6753,US Airways,standing in line with 100 people all looking to do the same,@USAirways standing in line with 100 people all looking to do the same
568932061882552320,negative,1.0,Customer Service Issue,1.0,US Airways,worst customer service experience ever today. get it together.,@USAirways worst customer service experience ever today. Get it together.
569622447869304832,negative,1.0,Flight Attendant Complaints,1.0,Delta,why would you hire a guy who doesn't care about the safety of children? not remotely acceptable.,@JetBlue why would you hire a guy who doesn't care about the safety of children? Not remotely acceptable. http://t.co/lKFh9HYHW8
570031379456643072,positive,1.0,,,United,thank u! secured room for the night thx to very helpful customer service rep n. dorns.. i thanked her.. can u 2? #goodenoughmother,@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother
569929507945234433,positive,1.0,,,Delta,my family and i are excited to see you too😊😊,@JetBlue my family and I are excited to see you too😊😊
569715233549369344,negative,1.0,Flight Attendant Complaints,0.3563,United,yes i did. terrible service from your courrier,@united yes I did. Terrible service from your courrier
569659364530728961,negative,1.0,Flight Booking Problems,0.6658,American,ah if only we could get through. we've tried for over 2 hrs. can we call ?,@AmericanAir ah if only we could get through. We've tried for over 2 hrs. Can we call @united?
569257540023951360,negative,1.0,Late Flight,1.0,United,we are sitting on the runway for 2 hours! it is ridiculous!!,@united we are sitting on the runway for 2 hours! It is ridiculous!!
569983587572789248,negative,1.0,Customer Service Issue,1.0,US Airways,she was put on hold on that number for a loooooong time too. no help. #lostandforgotten,@USAirways She was put on hold on that number for a loooooong time too.  No help. #lostandforgotten
569387765957308416,neutral,0.6957,,0.0,US Airways,"just had to buy a ""safety"" ticket online. you'll refund whichever ticket(s) are unused, in full, without penalty.","@USAirways @AmericanAir Just had to buy a ""safety"" ticket online. You'll refund whichever ticket(s) are unused, in full, without penalty."
568576829000425472,negative,1.0,Customer Service Issue,0.6543,Virgin America,applied for status match on feb 1. got confirmation email same day. still no news though. you guys have dropped ball late flightly 😥,@VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥
569642757767081984,positive,1.0,,,American,thank you. good suggestion. i checked and we were not rebooked. we'll keep checking and looking for other flights,@AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights
570195799256072193,negative,0.6512,Can't Tell,0.6512,American,i fly weekly with you and haven't seen one,@AmericanAir I fly weekly with you and haven't seen one
568128069845848064,negative,0.6631,Customer Service Issue,0.3423,Southwest,i don't have a conference number. i spoke with courtney in texas and david before that. they finally fixed mine after an hour,@SouthwestAir I don't have a conference number.  I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour
569072664997801984,negative,1.0,Damaged Luggage,0.6663,US Airways,"oh yes, because i had loads of time running to my connecting flight after you delayed me for about 90 minutes...","@USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes..."
570248044341374976,neutral,0.6907,,0.0,Southwest,is america's largest airline by passengers carried! wonder if this is b/c they have a 'customer service bible' #anamarketers,@SouthwestAir is America's largest airline by passengers carried! Wonder if this is b/c they have a 'Customer Service Bible' #ANAmarketers
569228870177591298,negative,0.6739,Cancelled Flight,0.6739,Southwest,"sure was, with looks like i'll make my birthday celebration after all.","@SouthwestAir Sure was,  with @Delta  looks like I'll make my birthday celebration after all."
568959170730266624,negative,1.0,Bad Flight,1.0,Delta,i'm on flt 700 lax to fll both ppl are sleeping so id rather not disturb in flight. tried to dl movie no go,@JetBlue I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http://t.co/Nh2i9ZlzMk
569791792029151232,negative,1.0,Lost Luggage,0.6853,United,it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way file number: dca48810m #fail,@united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail
567879331810246656,negative,1.0,Late Flight,1.0,Delta,"flight delayed 3x(!) and still not taking off on time, &amp; greeting me at my seat (yes it's gum &amp; garbage):","@JetBlue flight delayed 3x(!) and still not taking off on time, &amp; greeting me at my seat (yes it's gum &amp; garbage): http://t.co/n9hmcrJChb"
568929652003217409,positive,1.0,,,Southwest,great trip on 2672 yesterday - outstanding flight attendants,@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants
568139693574848513,negative,1.0,Customer Service Issue,0.6989,US Airways,i asked for some reimbursement something like miles added to my account and was told to call customer service,@USAirways I asked for some reimbursement something like miles added to my account and was told to call customer service
569925291331735552,negative,1.0,Customer Service Issue,1.0,American,you said this last time. it doesn't take 6 weeks to reply to an email.,@AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email.
569981947612676096,positive,0.6749,,0.0,American,flight for tomorrow was cancelled flightled. new one booked. seats taken care of. just a tweet to commend you all on the service. thanks!,@AmericanAir Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks!
567856127246999552,negative,0.6678,Customer Service Issue,0.6678,Delta,that's not an option for us. so how can we help each other fix this? i would've made the change earlier if given accurate info.,@JetBlue that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info.
569276042491211777,negative,1.0,Customer Service Issue,0.6656,Southwest,conf #8q6mfd finally got through &amp; told the flight was completely booked. that would have been better info than advise 2 call,@SouthwestAir Conf #8Q6MFD Finally got through &amp; told the flight was completely booked.  That would have been better info than advise 2 call
568267732556255232,neutral,0.7218,,0.0,Southwest,any chance i can get tix for ? i have been tweeting since january 26 about it #destinationdragons,@SouthwestAir any chance I can get tix for @VelourLive @Imaginedragons? I have been tweeting since January 26 about it #DestinationDragons
569357122527469568,neutral,1.0,,,US Airways,can i book award travel on etihad with dividend miles?,@USAirways Can I book award travel on Etihad with Dividend Miles?
568388502431395840,negative,1.0,Flight Booking Problems,0.6842,United,hi.i am still waiting for the refund. this is ridiculous.or u approve my tickets or u give me a refund.please advise wht is going on,@united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on
569903377598914562,positive,1.0,,,Southwest,glad to know i'll be flying the luv airline tomorrow ;),@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;)
568932482323623937,negative,0.685,Flight Booking Problems,0.3586,United,"""dear ted. we don't care about you nor the mileage plus card you pay a lot for. bye bye. -- united""","@united ""Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United"""
567814641918832640,neutral,0.6596,,0.0,United,"yesterday, i'm sorted now.","@united Yesterday, I'm sorted now."
567765690589790208,negative,1.0,Flight Attendant Complaints,0.3511,Southwest,your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. super bummed about this,@SouthwestAir your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this
568437189694111744,negative,0.6513,Bad Flight,0.3288,Delta,apparently the pilot had made some announcement about engine trouble and losing fuel too quickly.,@JetBlue Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly.
569906183487643648,negative,1.0,Customer Service Issue,0.6505,American,we'll have time and they aren't doing a damn thing. i'm the guy in the winter hat and frowny face,@AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face
570293142257311744,neutral,0.7015,,0.0,Southwest,. she needs a wheelchair at the gate for sure. what options does she have?,.@SouthwestAir she needs a wheelchair at the gate for sure. What options does she have?
569460591644925952,negative,1.0,Bad Flight,0.6484,Delta,some woman stole my seat on the plane but i was the one that had to sit elsewhere. is that standard protocol?,@JetBlue some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol?
568153823581216768,neutral,0.6667,,0.0,Delta,"yes, but it hurt my feelings to walk by mint. a fella can dream. #happy4them","@JetBlue yes, but it hurt my feelings to walk by MINT. A fella can dream. #happy4them"
569558096613380098,negative,1.0,Can't Tell,1.0,US Airways,round two of being the worst airline ever.,@USAirways Round Two of being THE worst airline ever.
569900147343265792,positive,0.6859,,0.0,Southwest,"open seating is like an open marriage, there's so much love for strangers!","@SouthwestAir open seating is like an open marriage, there's so much love for strangers!"
570299824760860672,positive,0.6666,,,American,"great, thanks. followed.","@AmericanAir Great, thanks. Followed."
569880508181696513,negative,1.0,Late Flight,0.6787,American,outbound flight: 2 hour delay b/c air traffic &amp; 2 gate changes dividend miles member gets no email or text updates,@AmericanAir @USAirways outbound flight: 2 hour delay b/c air traffic &amp; 2 gate changes dividend miles member gets no email or text updates
569842196045656064,negative,1.0,Flight Attendant Complaints,1.0,United,"you need to retrain your flight attendants. saying there is no more room for carry ons when there actually is, is not cool.","@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool."
569957240960094209,negative,1.0,Can't Tell,0.6919,United,not a happy flyer. ua flight 1161 from sfo to cleveland. sunday 2/22. stay tuned for blog article from,@united Not a happy flyer.  UA flight 1161 from SFO to Cleveland.  Sunday 2/22.  Stay tuned for blog article from http://t.co/VdFdODqVGx
569973088076460032,negative,1.0,Flight Attendant Complaints,0.3416,United,asked flight attendant what typical compensation would be &amp; says we might get free tv. #unacceptable,@united Asked Flight attendant what typical compensation would be &amp; says we might get free TV. #Unacceptable
567810811491524608,negative,1.0,Bad Flight,0.3544,United,"missed it. incoming on time, then sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight...","@united missed it.  Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight..."
569196231546830848,negative,1.0,Customer Service Issue,1.0,Delta,no changes made. my son's pass printed on same conf #. just mine not print after i expressed disapptment w/ jetblue,@JetBlue No changes made. My son's pass printed on same conf #. Just mine not print after I expressed disapptment w/ JetBlue
569996647100346368,negative,1.0,Customer Service Issue,1.0,American,just messaged you. please have someone contact us immediately.,@AmericanAir just messaged you. Please have someone contact us immediately.
569588473050611712,positive,1.0,,,American,thanks! he is.,@AmericanAir Thanks! He is.
569589379385008129,positive,1.0,,,Southwest,just watched crew on flight 380 help elderly lady off plane...#firstclass,@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass
567850015600685056,negative,1.0,Customer Service Issue,1.0,United,- thanks for the rude customer service and 3 hour delay. it really helped me timing wise for my afternoon meetings. hello !,@united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta !
570074601801318400,neutral,1.0,,,American,what are preferred seats?,@AmericanAir What are Preferred Seats?
569357691715493888,neutral,0.6677,,0.0,US Airways,yes - tells me the only way to mod plans is to call the 4322 number.,@USAirways yes - tells me the only way to mod plans is to call the 4322 number.
567794573495250944,neutral,0.6464,,0.0,United,"no, i do not. i was only given a flight booking problems reference number.","@united No, I do not. I was only given a Flight Booking Problems reference number."
569341641200439296,negative,1.0,Late Flight,1.0,Delta,can we get a honest update on departure of flite 454. been on plane with infant children,@JetBlue can we get a honest update on departure of flite 454. Been on plane with infant children
568796340714639360,positive,1.0,,,Delta,thanks to the gent on the phone who fixed my bos-mco flight and the fee waiver! a320 now :) #flyfi ! i forget her name :(,@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :(
568069363280035840,negative,1.0,Customer Service Issue,0.6747,US Airways,"i've been on hold with your divident miles service desk for 45 minutes, and that's after being hung up on the first time.","@USAirways I've been on hold with your Divident Miles service desk for 45 minutes, and that's after being hung up on the first time."
569908722778157056,negative,1.0,Late Flight,0.6572,American,"long mait. repair wait at gate - capt said ""paperwork formality""- forced to check bag rudely-returning cc reader doesn't work","@AmericanAir long mait. Repair wait at gate - Capt Said ""paperwork formality""- forced to check bag rudely-returning CC reader doesn't work"
570109961511895040,negative,1.0,Late Flight,1.0,US Airways,is utterly unreliable! they didn't schedule a pilot for their us624 flight out of seattle - flights are delayed #usairwaysfail,@USAirways is utterly unreliable! They didn't schedule a pilot for their US624 flight out of Seattle - flights are delayed #usairwaysfail
570087270524411904,neutral,1.0,,,United,dm sent,@united DM sent
569603590349848576,negative,1.0,Can't Tell,0.6431,American,"if you updated the screens, then people would know the late flightst info, good or bad. and that wouldn't work because...","@AmericanAir @ejacqui If you updated the screens, then people would know the Late Flightst info, good or bad. And that wouldn't work because..."
567805894885638144,neutral,1.0,,,United,"hi, can you email me here so i can share the details? thanks. frank.com","@united Hi, can you email me here so i can share the details? Thanks. frank@postsecret.com"
569732616376725504,positive,1.0,,,American,1) i was on 1610 today to yyz. i had a bit of a bag issue that was cleared up beautifully. thank you to all of the check in,@AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in
568658885361438720,neutral,0.6974,,,Southwest,would love to win tickets and take my son to imagine dragons in provo saturday night. crossed fingers. #destinationdragons,@SouthwestAir would love to win tickets and take my son to Imagine Dragons in Provo Saturday night.  Crossed fingers. #DestinationDragons
569853714149867521,negative,1.0,Cancelled Flight,1.0,United,"cancelled flightled my direct flight newark-brussels last night, now 7 hours behind schedule. in eu compensation would be a given, but in us?","@united Cancelled Flightled my direct flight Newark-Brussels last night, now 7 hours behind schedule. In EU compensation would be a given, but in US?"
570265780186710017,neutral,1.0,,,US Airways,"to my legal last name. so it's not technically a name change, i just used the wrong name","@USAirways to my legal last name. So it's not technically a name change,
I just used the wrong name"
569615290956259328,negative,0.6943,Flight Booking Problems,0.6943,American,i got rebooked on on us airways by you guys but the flight i got won't work. any help would be appreciated.,@AmericanAir I got rebooked on on us airways by you guys but the flight I got won't work. Any help would be appreciated.
569253285015752704,neutral,0.6574,,,United,!!!!! yaayy!!! yay prom!!!!,@united !!!!! YAAYY!!! YAY PROM!!!! http://t.co/DXicoyioxF
567753194546421760,positive,0.65,,,Southwest,no worries. we got thru eventually. i was just curious. best of luck to you dealing with the weather!,@SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!
570201740496257024,negative,1.0,Can't Tell,0.3539,American,140 characters aren't enough to describe how inconsiderate your employees are,@AmericanAir 140 characters aren't enough to describe how inconsiderate your employees are
569769606761439232,negative,1.0,Late Flight,1.0,American,just landed - 3hours late flight - and now we need to wait twenty more minutes for a gate! i have patience but none for incompetence.,@AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate!  I have patience but none for incompetence.
570222414400860160,positive,1.0,,,American,thank you for replying. trying to figure out how to get from there from dfw,@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW
568775413192921088,negative,1.0,Late Flight,0.6835,US Airways,this is a complete waste of my day. a trip to my for work has now turned into sitting on your planes all day. ridiculous,@USAirways this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous
568140010458894338,positive,1.0,,,Virgin America,"thank goodness!! also, see you friday, nwk&gt;sf.. boom!","@VirginAmerica thank goodness!! Also, see you friday, nwk&gt;sf.. BOOM!"
567831392526036992,negative,1.0,Flight Attendant Complaints,0.6531,Delta,"yes, today. flight is full now. they said no to me at gate :(","@JetBlue yes, today. Flight is full now. They said no to me at gate :("
570009252426883072,neutral,1.0,,,Southwest,i have a few questions about flying with my maltese puppy. can you dm me?,@SouthwestAir I have a few questions about flying with my Maltese puppy. Can you DM me?
568887349481861120,negative,1.0,Lost Luggage,1.0,US Airways,wishing we had our luggage. 2 days now. had to pay our way from st thomas to san juan. spent extra $$$ because of this mess up.,@USAirways Wishing we had our luggage. 2 days now. Had to pay our way from St Thomas to San Juan. Spent extra $$$ because of this mess up.
569930406591664128,neutral,1.0,,,American,dm sent,@AmericanAir DM sent
569503983623999488,negative,1.0,Customer Service Issue,1.0,Delta,you want me to talk to the wall?,@JetBlue you want me to talk to the wall?
569591653121597440,negative,1.0,Customer Service Issue,0.7255,American,"i used the ""call back"" feature with an operator regarding my flight, got a call 2 hours late flightr and got hung up on. #pleasehelp","@AmericanAir I used the ""call back"" feature with an operator regarding my flight, got a call 2 hours Late Flightr and got hung up on. #pleasehelp"
569890695902662657,negative,1.0,Customer Service Issue,1.0,American,"i understand that. but 14 hours late flightr, i still haven't heard a word! how can you plan your week with no zero information!","@AmericanAir I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information!"
569958232162222082,neutral,1.0,,,American,can i redeem aadavantage miles on lan flights?,@AmericanAir can I redeem AAdavantage miles on LAN flights?
570307605631012864,negative,1.0,Customer Service Issue,1.0,US Airways,you're killing me from the inside,@USAirways you're killing me from the inside
569747533641199617,negative,1.0,Can't Tell,1.0,US Airways,is the worst airline to ever travel with.,@USAirways is the worst airline to ever travel with.
569986782567071744,neutral,1.0,,,Virgin America,"sorry, mary martin had it first!","@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!"
569865540098871298,negative,1.0,Late Flight,0.6947,United,we were supposed to board at 605. they just brought the plane from the hanger! wtf did they not know there was a flight?1153 lax-ewr,@united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR
569598985737867265,negative,1.0,Late Flight,0.6658,United,"missing my amazing us bank work conference, not ok. what do i do now?????","@united missing my amazing us bank work conference, not ok.  What do I do now?????"
568041051182616576,positive,1.0,,,Delta,"planning on it! btw, excellent service and crew from dca through sju into sxm!!!!!","@JetBlue planning on it!  Btw, excellent service and crew from DCA through SJU into SXM!!!!!"
568957558444175360,negative,1.0,Customer Service Issue,0.6436,United,how much longer united?? been on the phone for over an hour to straighten out a star alliance upgrade!!!,@united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5
569807000927920128,positive,1.0,,,United,"hi jp, with the help of an awesome tsa representative, i was able to get it all taken care of. thank you!","@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!"
567755542362591233,negative,1.0,Customer Service Issue,0.6867,US Airways,no speciifc email. 1500 character limit for complaints. is aa/us customer complaints adopting the twitter model?,@USAirways No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model?
569577959440257025,neutral,0.6559,,0.0,United,name correct on original confirmation but spelled wrong on check-in reminder. first name and mi run together. cause for concern?,@united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?
569967848078090240,negative,1.0,Can't Tell,0.3845,United,it's a shame choosing #united may be the difference between reuniting with aging friends and never seeing them again #poorservice,@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService
570257377460514816,negative,1.0,Flight Attendant Complaints,0.6667,United,what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (continued),@united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued)
568604039430033408,neutral,0.6831,,,United,let's go! join me on my first trip back to nyc…as a tourist:,"@united @HiltonWorldwide @Caravannyc @MaysvilleNYC 
Let's go! Join me on my first trip back to NYC…as a tourist: 
http://t.co/egaEjtRGLb"
568807928154558464,negative,1.0,Late Flight,0.6552,United,: worse - headed to laguardia (delayed). why is the tray table the size of a mouse pad and the overhead the size on my pocket?,@united: Worse - headed to LaGuardia (delayed).  Why is the tray table the size of a mouse pad and the overhead the size on my pocket?
567822065471860736,negative,1.0,Late Flight,1.0,United,you make it hard to fly with you. delayed over an hour and now the plane is turning around &amp; heading back to the gate. #connection?,@united You make it hard to fly with you. Delayed over an hour and now the plane  is turning around &amp; heading back to the gate. #connection?
569948686228295681,positive,0.6556,,,Delta,true. maybe. wish i had expedited security haha,@JetBlue true. Maybe. Wish I had expedited security haha
568795875612463104,negative,1.0,Cancelled Flight,1.0,United,#4781 cancelled flightled. #5102newflight i will be upset if this one cancelled flights too. i could have rented a car if they would have been honest.,@united #4781 Cancelled Flightled. #5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest.
569696313824161792,negative,1.0,Flight Attendant Complaints,1.0,United,wanted to point out that not one united crew has been sympathetic. questions unanswered. mileageplus is starting to look like a joke,@united wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke
570079041547472896,negative,1.0,Late Flight,1.0,United,yo yo yo stuck on the tarmac for over 2 hours at ... going to miss my ride at help please! #helpimstuck #united,@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United
569594354924425216,negative,1.0,Late Flight,0.6703,Delta,"flights 1384 and 1583. i have picked up twice this week for 1583, and both times it was delayed!! 😕","@JetBlue Flights 1384 and 1583. I have picked up twice this week for 1583, and both times it was delayed!! 😕"
568873020460126209,positive,1.0,,,Southwest,thank you so so much for sending me to la for #destinationdragons! tonight is gonna rock😎,@SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock😎
569746398519955456,negative,1.0,Lost Luggage,1.0,US Airways,who's in charge of your company? my wife missed her connection to ca you sent her luggage on another flight,@USAirways who's in charge of your company? My wife missed her connection to CA you sent her luggage on another flight
569625782181617664,negative,1.0,Bad Flight,0.3586,Delta,"they absolutely guaranteed us we would sit with our kids. your ""terms"" response is insulting. #jetblue","@JetBlue they absolutely guaranteed us we would sit with our kids. Your ""terms"" response is insulting.  #jetblue"
569989697449140224,negative,1.0,Customer Service Issue,0.7066,American,thanks for being entirely unhelpful and wasting hours of my time today,@AmericanAir thanks for being entirely unhelpful and wasting hours of my time today
568252787756302336,negative,1.0,Late Flight,1.0,United,well the income flight to dca to take us to ewr was delayed and it made us miss our connection to fll so yes hotels were necessary,@united well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary
569987325347954688,neutral,1.0,,,Delta,lmfao.,@JetBlue lmfao.
567905220828606466,neutral,0.6714,,0.0,Delta,that's pretty nice. are flight credits automatically given after the flight? i also wish there were a lounge i could sleep in.,@JetBlue That's pretty nice. Are flight credits automatically given after the flight? I also wish there were a lounge I could sleep in.
569958642411122688,negative,1.0,Late Flight,0.6685,American,"heard back at 7:30 am today, was put on flight tomorrow am, arriving home at 4 pm. meaning i'd have to take a 2nd day off work.","@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work."
569663851928485888,neutral,0.6553,,0.0,American,3198 to aex. is it still going?,@AmericanAir 3198 to AEX. Is it still going?
569592830307508224,negative,1.0,Late Flight,0.7123,American,.....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage #americanairlines,@AmericanAir .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage  #AmericanAirlines
570139364178530304,negative,1.0,Customer Service Issue,1.0,American,another generic response guys? cmon. you're terrible. how about an actual helpful person? not all the rude employees at lax,@AmericanAir another generic response guys? Cmon. You're terrible. How about an actual helpful person? Not all the rude employees at LAX
568540843323338752,negative,1.0,Customer Service Issue,0.3597,United,care less about the person - although he walked away while i was complaining. a man at 10p at lax club. more.....,@united care less about the person - although he walked away while I was complaining.  A man at 10p at LAX club.  More.....
567999609248858112,neutral,1.0,,,United,"hi, i am flying domestic first from sea to hnl. can i pay to use the lounge before i fly or this is just for international? thanks","@united Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks"
569943434536091649,negative,1.0,Flight Attendant Complaints,0.6723,US Airways,one of your workers was very rude with us. we can tell you in dm cuz it won't be any good publicity...,@USAirways One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity...
568136946016522240,negative,1.0,Can't Tell,1.0,Virgin America,how come you don't have an iphone app? still using and making me waste paper.,@VirginAmerica how come you don't have an iPhone app? Still using and making me waste paper.
570038882294607873,negative,1.0,Late Flight,0.6827,American,flight 3487 delayed 1 hour because of pilots? i spend 5+ hours on the phone just to get an ep agent on the phone now this?,@AmericanAir Flight 3487 delayed 1 hour because of pilots? I spend 5+ hours on the phone just to get an EP agent on the phone now this?
569863229356310528,negative,1.0,Customer Service Issue,1.0,American,or u cud answer my ? here! 140 is plenty. inflight stealing going on right now &amp; fa won't have the uncomfortable convo w pass.,@AmericanAir Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now &amp; FA won't have the uncomfortable convo w pass.
570222481618948096,negative,1.0,Customer Service Issue,0.6872,US Airways,seriously??? did you not see that i've spent 2 days - for multiple hours on hold just to have to hang up after the hours?,@USAirways seriously???  did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours?
569643648910028801,negative,1.0,Customer Service Issue,1.0,US Airways,the. worst. ever. #dca #customerservice,@usairways the. Worst. Ever. #dca #customerservice
568186047659507712,neutral,0.6465,,0.0,United,", understandable. i did try flight booking problems several times for 2 passengers &amp; got the messages i mentioned before. as for the agents price???","@united, Understandable. I did try Flight Booking Problems several times for 2 passengers &amp; got the messages I mentioned before. As for the agents price???"
568544199072735232,negative,1.0,Bad Flight,0.6296,US Airways,pure anarchy on flight 555 to slc. people walking in with nothing packed in bags with arms full of stuff. #getittogether,@USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether
567727526777073664,positive,1.0,,,Delta,thank you!! miss you all so so much!! is this the link to the blog? or has that changed?,@JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed?
568620917531623424,negative,0.6818,Late Flight,0.6818,US Airways,"- i bet you don't, but i'm the paying customer here. i know how to check for flight delays, thank you.","@USAirways - I bet you don't, but I'm the paying customer here. I know how to check for flight delays, thank you."
569999956796444674,neutral,0.6446,,0.0,US Airways,"while i’m asking… 2 of my 11 non upgraded flights, attendants came &amp; greeted me &amp; thanked me for my business b/c i was exec plat.","@USAirways while I’m asking… 2 of my 11 non upgraded flights, Attendants came &amp; greeted me &amp; thanked me for my business b/c I was Exec Plat."
569894035797753856,negative,1.0,Cancelled Flight,0.6373,US Airways,rebooked for tuesday. arriving too late flight for on tuesday to start the class. cancelled flightled the trip.,@USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip.
567846359631564800,negative,1.0,Late Flight,0.6767,US Airways,freaking out about the fact you are fixing the engine from charlotte to orlando. #longday,@USAirways freaking out about the fact you are fixing the engine from Charlotte to Orlando. #longday
570273880486629377,negative,1.0,Cancelled Flight,0.3545,US Airways,"not going as planned is an understatement. my flight was just changed again. if it weren't for a family emergency, i'd cancelled flight.","@USAirways not going as planned is an understatement. My flight was just changed AGAIN. If it weren't for a family emergency, I'd Cancelled Flight."
568258896038506496,positive,1.0,,,Southwest,looking forward to using passbook when i fly in a few weeks!,Looking forward to using Passbook when I fly  @SouthwestAir in a few weeks!
568778028773347329,negative,1.0,Customer Service Issue,0.6923,United,i need assistance with pulling your agents' heads out of their asses,@united I need assistance with pulling your agents' heads out of their asses
569251080598478848,positive,1.0,,,United,so appreciated!,So appreciated! @united
570073757508726784,positive,0.6634,,0.0,United,you guys continue to impress me in houston.,@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM
569739141635817472,negative,1.0,Late Flight,1.0,American,flight 4606 from mem to dca delayed 6 hours! now holding breath while they keep me trapped 3 hours to de-ice. #scareair,@AmericanAir Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair
568602941940043776,positive,1.0,,,Virgin America,thanks for the lovely soft views! #travel #san to #sfo,@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef
570229176621510659,negative,1.0,Lost Luggage,0.6629999999999999,US Airways,they have all of this at hotels. still don't have my work folder or business casual clothes. #worst,@USAirways they have all of this at hotels. Still don't have my work folder or business casual clothes. #worst http://t.co/JIEYCat1Ek
569659556869120000,negative,1.0,Customer Service Issue,0.6593,American,"agents refuse to help, ""too busy"" &amp; need to call advantage#. no one willing to help and apparently being exec plat means zero","@AmericanAir agents refuse to help, ""too busy"" &amp; need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO"
568987648691449857,positive,0.6907,,,United,no thanks. took care of it when i called,@united No thanks.  Took care of it when I called
569621808963395585,negative,1.0,Late Flight,0.3576,American,but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes.,@AmericanAir but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes.
569650423318982657,positive,0.6571,,,Delta,“: so glad to hear. thanks for sharing the video.” me and jetblue are #bff 🙏,“@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.” Me and JetBlue are #BFF 🙏
569918918602547200,negative,0.6421,Late Flight,0.6421,United,#unitedairlines so is it 6:20 pm or 12:20? ord abq 3709. i can't even take a walk without missing a change.,@united #unitedairlines so is it 6:20 pm or 12:20?   ORD ABQ 3709.   I can't even take a walk without missing a change.
567896250013601792,neutral,1.0,,,Delta,hi! know a pastor or homeschool mom who might like spirited? have 'em contact me on prefundia:,@JetBlue @KleinErin Hi! Know a pastor or homeschool mom who might like SpiritED? Have 'em contact me on Prefundia:http://t.co/jRbZLHRW7y
568947542899052544,positive,1.0,,,United,i just received notification of in-flight wi-fi for ua863 from to . amazing!,@united I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing!
570049623697461248,positive,1.0,,,Delta,"fyi, i'm onboard #616 comfortably travelling to jfk, seat was no problem as you said. thanks for making flying more civilized!","@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!"
568442965661761536,positive,1.0,,,Delta,that's why i love jetblue! #truebluemember4life,@JetBlue That's why I love JetBlue! #truebluemember4life
569642742852268032,negative,1.0,Customer Service Issue,1.0,American,they could be seen if your horrible customer service group would actually update the information! never fly american again!,@AmericanAir they could be seen if your horrible customer service group would actually update the information! Never fly American again!
569928034171498496,negative,0.6775,Customer Service Issue,0.3513,United,from mex nrt (dates tbd) but i'm getting a 200 to 300 usd difference in my quotations through september when compared to mex bkk,@united from MEX NRT (dates TBD) but I'm getting a 200 to 300 USD difference in my quotations through September when compared to MEX BKK
568615365619662848,positive,1.0,,,Southwest,this would be an awesome experience #destinationdragons,@SouthwestAir this would be an awesome experience #DestinationDragons
569472029717610496,negative,1.0,Cancelled Flight,0.6715,US Airways,"wow.. flight cancelled flightled, slept on the floor at the airport and now flight delayed","@USAirways wow.. Flight Cancelled Flightled, slept on the floor at the airport and now flight delayed"
569650182331084801,negative,1.0,Cancelled Flight,1.0,American,- aa1344 cancelled flighted on 2.23 - rebooked on us air 623/544 on 2.24. has to be a nonstop on 2.24 for us (2)?,@AmericanAir - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623/544 on 2.24. Has to be a nonstop on 2.24 for us (2)?
568817350864023552,negative,1.0,Can't Tell,0.6867,United,yes to three different checkers along the walk to the plane. overkill,@united yes to three different checkers along the walk to the plane. Overkill
570136977074491392,negative,1.0,Can't Tell,0.3635,United,lhr arrival lounge #fail. waited 20 mins for shower then left to find hotel. u know how many passengers u carry. planning???,@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???
568644388001337344,neutral,1.0,,,Delta,108 to portland maine,@JetBlue 108 to Portland Maine
569215124562554880,negative,1.0,Customer Service Issue,1.0,Southwest,"been on hold over 90 minutes. you can fly, but not answer the phone?","@SouthwestAir Been on hold over 90 minutes. You can fly, but not answer the phone?"
568616463407255552,negative,1.0,Customer Service Issue,0.3407,US Airways,even when i do simple google search by flight number it tells me which gate so won't be that difficult am sure #disappointed,@USAirways even when I do simple google search by flight number it tells me which gate so won't be that difficult am sure #disappointed
570038580967383042,negative,1.0,Flight Attendant Complaints,0.6812,American,. advised gas and pilot of my flight. too bad no one took action.,.@AmericanAir Advised GAs and pilot of my flight. Too bad no one took action.
568796449863028736,negative,1.0,Can't Tell,0.6509,US Airways,"now i am on flight to fll, and told to take a train back to pbi to get my car. there are no trains to pbi!","@USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!"
570286841737318400,negative,1.0,Cancelled Flight,0.6304,American,you guys are killing me.,@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm
568510570799869952,positive,1.0,,,Southwest,thanks ! #heartlanta,Thanks @SouthwestAir ! #heartlanta
569957675548721152,negative,1.0,Lost Luggage,0.6867,American,"just called regarding my bag, came in yesterday and no one notified more or updated the online record locator #customerservice","@AmericanAir Just called regarding my bag, came in yesterday and no one notified more or updated the online record locator #customerservice"
569869960195006464,negative,1.0,Customer Service Issue,0.6397,United,i emailed the customer care via the website form. after a long wait rachelle resolved my issue. but i'm still irritated w/ united.,@united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.
570068659193950208,neutral,1.0,,,US Airways,thank you.,@USAirways thank you.
567807278964023296,neutral,1.0,,,Virgin America,you got cheese plate flights too.,@VirginAmerica you got cheese pLate Flights too.
569867107749531648,negative,1.0,Cancelled Flight,1.0,United,"you cancelled flight my flight. i wait in line to get rebooked, when i'm at the front you make me go to another gate and i lose my place.","@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place."
569588667225927680,negative,0.6697,Lost Luggage,0.3557,Delta,118 to boston still sitting,@JetBlue 118 to Boston still sitting
569326191213219841,negative,1.0,Cancelled Flight,0.6665,US Airways,on hold for 1 hour and 14 min trying to find the luggage flight cancelled flightled where is luggage?,@USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat
568950980471103489,negative,1.0,Flight Booking Problems,0.6889,United,"marcus helped me - good agent, couldn't fix it. flight was listed on website, but ""unavailable""to book. false advertising much?","@united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but ""unavailable""to book. False advertising much?"
569872009380941825,negative,1.0,Customer Service Issue,0.3803,United,"beyond frustrated sked change = no seats, earlier departure and double layover. of course only seats are $$++. cust svc no help","@united Beyond frustrated  Sked change = no seats, earlier departure and double layover.  Of course only seats are $$++.  Cust svc no help"
570187239864414208,negative,1.0,Customer Service Issue,0.3503,American,this has to be the absolute worst experience ever!,@AmericanAir this has to be the absolute WORST EXPERIENCE EVER!
568615916730056704,negative,0.6908,Flight Attendant Complaints,0.3477,United,it is cool. your customer told me they didn't care either. it is expected,@united it is cool. Your customer told me they didn't care either. It is expected
569260189486063616,neutral,1.0,,,Delta,status of flight 684 from mco to lga tomorrow?,@JetBlue status of flight 684 from MCO to LGA tomorrow?
569889440753172481,negative,1.0,Can't Tell,0.6482,American,trying to get home is beyond complicated. it's should not be this hard. students are split up and we will not fly aa ever again,@AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again
569720084484083712,positive,1.0,,,American,🙏 in my hotel now. thank you!,@AmericanAir 🙏 in my hotel now. Thank you!
568264441906618368,neutral,0.7168,,,United,thanks,@united thanks
570229557740969984,positive,0.6427,,0.0,American,"thanks for the recommendation. we've been sitting here for 45 minutes, last update was 35 min ago.","@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago."
568850967673896960,negative,1.0,Flight Attendant Complaints,0.6458,Virgin America,husband and i ordered three drinks via my screen and they never came. awesome!,@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!
568095662262358016,neutral,1.0,,,United,this is me and my partners first trip to #nyc i bought the tickets at the same time please seat us next to each other conf# ilc0hp,@united this is me and my partners first trip to #NYC I bought the tickets at the same time Please seat us next to each other ConF# ILC0HP
569476889313562624,neutral,0.6863,,,United,thanks! good to know.,@united Thanks!  Good to know.
568903082765000704,neutral,0.6202,,,United,"ok, thanks for the clarification.","@united OK, thanks for the clarification."
567731738924032000,negative,1.0,Customer Service Issue,0.3463,United,no but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business.,@united No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business.
569420237189181440,negative,1.0,Bad Flight,0.3458,Delta,full the six of us had to leave flight. and now have to wait a whole day to get a flight and my kids will miss school.,@JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school.
568620349027323905,negative,1.0,Flight Booking Problems,1.0,US Airways,"i can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket.","@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket."
567921295473512448,negative,1.0,Can't Tell,0.3735,US Airways,not even on your dime and free tickets. #worsttraveldayever,@USAirways not even on your dime and free tickets.  #worsttraveldayever
569868818975219712,neutral,1.0,,,United,left item n the seatback on ua1260. is there any way to call dca to ask if they have the item? already submitted lost &amp; found report,@united Left item n the seatback on UA1260. Is there any way to call DCA to ask if they have the item? Already submitted lost &amp; found report
569436595746684929,negative,1.0,Cancelled Flight,1.0,US Airways,claims flight cancelled flighted due to weather at destination but delta has not cancelled flighted flight on same route.,@USAirways claims flight Cancelled Flighted due to weather at destination but Delta has not Cancelled Flighted flight on same route.
569890859526823936,negative,1.0,Customer Service Issue,1.0,American,"--(pt 2) and the aa reservations phone number has been less than helpful, telling me to change things online when i can't.","@AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't."
570298155465609217,neutral,1.0,,,Southwest,can y'all develop ding for a chrome/firefox browser extension? that would be swell,@SouthwestAir can y'all develop Ding for a chrome/Firefox browser extension? That would be swell
568055631065653250,negative,0.6547,Flight Booking Problems,0.3353,US Airways,i don't need to rebook i need to know the policy,@USAirways I don't need to rebook I need to know the policy
568960570486976513,negative,1.0,Late Flight,1.0,United,- we're sitting in ua1088 getting delayed because the operations can't find captain. #ridiculous #united,@united - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united
568775265406611456,negative,1.0,Late Flight,0.6942,US Airways,we should have been given the option to get off the plane not sit on it for a time longer than our actually flight.,@USAirways we should have been given the option to get off the plane not sit on it for a time longer than our actually flight.
568166390873653248,negative,1.0,Flight Booking Problems,0.6818,US Airways,i paid for my ticket on on the 13th and it still says pending. is that normal? i just want the money out of my account.,@USAirways I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account.
568195153464143872,neutral,0.6655,,0.0,United,“: sorry to hear about your flight. do you need help reflight booking problems?” 👎,"“@united: @ItsAaronChriz Sorry to hear about your flight. Do you need help reFlight Booking Problems?”

👎"
569721604315312129,negative,1.0,Customer Service Issue,0.7021,US Airways,.... i've been trying to get through to book a reservation and the system will not let me through. day 3 #ridiculous,@USAirways .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 #ridiculous
567848843372601346,neutral,1.0,,,US Airways,"- i'm in the cust svc line. your charlotte, nc agents better be in their a game.","@USAirways - I'm in the Cust Svc line.  Your Charlotte, NC agents better be in their A game."
568391639158226944,negative,0.6658,Flight Attendant Complaints,0.6658,United,spends 20 minutes beating up a lady about her bag fees. random stranger comes up and pays the fee. #randomactsofcorporategreed,@united spends 20 minutes beating up a lady about her bag fees.  Random stranger comes up and pays the fee.  #Randomactsofcorporategreed
570138826032713729,negative,1.0,Can't Tell,0.6957,United,just 1 last thing. u guys shouldn't be charging $ for drinks on a transatlantic flight,@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight
568180264914051072,positive,0.6867,,,Southwest,"well timed tweet, just boarded and will be listening on my way home!","@SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!"
568930692551221248,negative,1.0,Can't Tell,0.684,United,do you know how to use twitter bro? your terminal looks like it's in bosnia. here's another pic.,@united do you know how to use twitter bro?  Your terminal looks like it's in Bosnia.  Here's another pic. http://t.co/M9Nywr5Kbs
569980923179094016,positive,0.6283,,,US Airways,i'll check it out when i get to the airport. thanks.,@USAirways I'll check it out when I get to the airport. Thanks.
569813808987787264,negative,1.0,Flight Attendant Complaints,0.7113,Southwest,- really? all other carriers are staffed and you've got a triple looped one and no employees in sight in okc,@SouthwestAir - really?  All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC
568189520992198656,neutral,1.0,,,United,is it possible to redeem miles for one part of a round trip itinerary without having to book two separate reservations?,@united Is it possible to redeem miles for one part of a round trip itinerary without having to book two separate reservations?
567870311539933184,negative,1.0,Cancelled Flight,1.0,Southwest,"i was in nashville and i had to drive 3 and a half hours to memphis, but i made it as the plane was loading!","@SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!"
570254368538173440,negative,1.0,Late Flight,0.6548,United,i tried but no one was available in bogota and everyone was rude in houston. i was stuck for 35 hours because of you guys,@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys
568456085536935936,negative,1.0,Bad Flight,0.3579,Delta,as long as someone remembers to put it on plane right? that was a really lame excuse.geez can do much better #coffeeneeded,@JetBlue As long as someone remembers to put it on plane right? That was a really lame excuse.Geez @JetBlue can do much better #coffeeneeded
570198506222194692,negative,1.0,Late Flight,1.0,Delta,we were supposed to be vieques by 3pm,@JetBlue we were supposed to be Vieques by 3pm
570042828983820288,neutral,1.0,,,American,do we get a class discount on your wifi? i will be flying your airlines at approx. 4 am?,@AmericanAir Do we get a class discount on your wifi? I will be flying your airlines at approx. 4 Am?
569990330227007488,neutral,0.6633,,,Delta,"im just saying change can be amazing, like miami. 😉","@JetBlue Im just saying change can be amazing, like Miami. 😉"
567871439585435648,negative,1.0,Customer Service Issue,0.6828,United,hours on the phone...hung up on...all i want is to be on a different flight (same day) that has an open seat. #greatservice,@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice
568779073117245441,negative,1.0,Can't Tell,0.6723,Southwest,"the sign in screen had major mobile issues, the responsive design wasn't working properly my nexus 5.","@SouthwestAir the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5."
569589493138731009,negative,1.0,Late Flight,1.0,United,"- well, now finally on board hopefully we take off this time and quickly. well over an hour delay!!","@united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!"
570108519237558272,positive,1.0,,,American,thank you! my lost item was located at ord and is being returned to me.,@AmericanAir thank you! My lost item was located at ORD and is being returned to me.
569457148129779714,negative,1.0,Lost Luggage,1.0,United,where is my bag?? i'm in mexico about to go build a house &amp; my suitcase never got on my flight from cle w me. i need it. san68059m,@united where is my bag?? I'm in Mexico about to go build a house &amp; my suitcase never got on my flight from CLE w me. I need it. SAN68059M
569620355783925760,negative,1.0,Lost Luggage,1.0,US Airways,made it to the bahamas for work but my luggage didn't. i know #travel happens but is there anyway i can get more help/info?,@USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info?
570024324666564610,negative,1.0,Customer Service Issue,0.6927,American,". no. i watched these bags be abandoned at depart gate. watched for &gt;40 mins until owner returned, 20+ mins after i reported",".@AmericanAir No. I watched these bags be abandoned at depart gate. Watched for &gt;40 mins until owner returned, 20+ mins after I reported"
567736870365171713,negative,1.0,Customer Service Issue,1.0,Southwest,i'm trying to change a family vacation due to measles outbreak and haven't been able to get anyone on the phone. any help?,@SouthwestAir I'm trying to change a family vacation due to Measles outbreak and haven't been able to get anyone on the phone. Any help?
569896241196339201,negative,1.0,Lost Luggage,0.6743,US Airways,no you call me.,@USAirways no you call me.
569692788968845312,negative,1.0,Cancelled Flight,0.6596,American,need to go frm tpa to mci tmrw &amp; my connection thru dfw is cancelled flightled. can u connect me thru a diff city? been on hold for 2 hrs,@AmericanAir Need to go frm TPA to MCI tmrw &amp; my connection thru DFW is Cancelled Flightled. Can u connect me thru a diff city? Been on hold for 2 hrs
568440058895863808,negative,0.664,Can't Tell,0.3441,Southwest,double up with this comment. phl to anywhere south florida is gone gone gone. hello us air,@SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air
569947332135018496,neutral,1.0,,,Delta,“: our fleet's on fleek. why.,“@JetBlue: Our fleet's on fleek. http://t.co/y5qE9HcQzT” why.
568955339607019521,negative,1.0,Can't Tell,0.3499,United,i'm cancelled flighting my #mileageplus card and i will never do business with you again. you clearly don't care about your customers.,@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.
567760797062152192,negative,0.6336,Flight Booking Problems,0.3404,Southwest,i think i'm shot. can't find a flight that arrives before business (san) on thu. really want to go too.,@SouthwestAir I think I'm shot. Can't find a flight that arrives before business (SAN) on thu. Really want to go too.
568819025733652481,positive,1.0,,,United,"thank you so much, that helps a ton. whoever is on this twitter acct today deserves a handshake and a hot chocolate flight. #problemsolvers","@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers"
569571654998888448,negative,1.0,Late Flight,1.0,US Airways,"30 min delay for mechanics to replace rivets. 30 mins late flightr, turns out mechanics had wrong size rivets. 35 more mins. pathetic","@USAirways 30 min delay for mechanics to replace rivets. 30 mins Late Flightr, turns out mechanics had wrong size rivets. 35 more mins. Pathetic"
568386996525252609,negative,0.6837,Can't Tell,0.3776,Southwest,how it feels on flight 4251,@SouthwestAir how it feels on flight 4251 http://t.co/JM8gQ1KGrF
568188732806963201,negative,0.6629999999999999,Late Flight,0.337,Southwest,where was the inclement weather? other flights left dca today and this plane appeared to be coming from aus.,@SouthwestAir where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS.
567895533664120832,negative,1.0,Flight Attendant Complaints,1.0,Southwest,", your male flight attendants must being playing a game called who can be the bigger dick to people. flight 952 to chi-mid","@southwestair,  Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID"
568857374934601728,negative,0.6706,longlines,0.3412,United,i think you should board from the back of the plane #whatstheholdup #chitocle,@united I think you should board from the back of the plane #whatstheholdup #CHItoCLE
568177609281896449,negative,0.6667,Lost Luggage,0.6667,United,please help trace my luggage which was put through without a name tag on 11 february 2014 at albuquerque airport,@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport
569301330306699264,negative,1.0,Customer Service Issue,0.6593,Delta,disappointed with the missed connection from roc to slc and no reimbursement even tho friend who is a pilot said it was due to atc,@JetBlue disappointed with the missed connection from ROC to SLC and no reimbursement even tho friend who is a pilot said it was due to ATC
568894101766012929,negative,1.0,Customer Service Issue,0.6587,US Airways,flight 413 my carryon is missing.stollen off plane or left at gate. worst customer service. doesn't seem to be anyone's concern.,@USAirways flight 413 my carryon is missing.stollen off plane or left at gate. Worst customer service. Doesn't seem to be anyone's concern.
569189285334618112,positive,0.7028,,,United,thank you for the help!!,@united thank you for the help!!
568909200832618496,negative,1.0,Late Flight,0.6643,US Airways,2 bad planes &amp; 3 gate changes= lots of exercise. #travelfail let's hope this plane works. i'm tired.,@USAirways 2 bad planes &amp; 3 gate changes= lots of exercise. #travelfail let's hope this plane works. I'm tired.
569206711443181569,positive,1.0,,,Southwest,luv swa myself and my employees use you always!!,@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!!
569786457998680064,negative,1.0,Lost Luggage,1.0,American,my bag is still in miami and cannot be located?! how do you loose a bag like that? with a tag and everything?? (2),@AmericanAir my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2)
570085487261700096,negative,1.0,Customer Service Issue,1.0,US Airways,i've never been treated this badly,@USAirways  I've never been treated this badly
569559847131164672,negative,1.0,Lost Luggage,1.0,US Airways,how about a link that works pls nothing but complete frustration w usair last 12 hrs,@USAirways @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs
568134534857764864,negative,1.0,Customer Service Issue,1.0,US Airways,so i would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks,@USAirways so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks
570019623078383616,neutral,0.6739,,0.0,US Airways,i’d suggest proper information dissemination to all staff on a more timely &amp; relevant schedule to prevent this in the future.,@USAirways I’d suggest proper information dissemination to all staff on a more timely &amp; relevant schedule to prevent this in the future.
569963935429824512,negative,1.0,Can't Tell,0.3513,United,that's real dedication &amp; concern. your apologies don't fix the issue nor any of the miserable issues i've had over the past 6 mos.,@united That's real dedication &amp; concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.
568574174677114880,neutral,0.6433,,,United,stars and bars #a320 #avgeek,@United Stars and Bars @iah #A320 @airlineguys @AirlineGeeks #avgeek http://t.co/mWSoGUC33p
570308309682675712,negative,1.0,Customer Service Issue,1.0,American,why would i even consider continuing your point program when i received no perks or continued bad customer service? #senseless,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless
569930630059974656,positive,1.0,,,United,thank you. literally called for preboarding as i ran up.,@united thank you. Literally called for preboarding as I ran up.
569874374741925889,negative,1.0,Bad Flight,0.6658,Delta,keeps getting better. no water on the plane.,@JetBlue keeps getting better. No water on the plane.
568819697438871553,neutral,1.0,,,Delta,what's a good address to send feedback over email?,@JetBlue what's a good address to send feedback over email?
568172923531481088,positive,1.0,,,Delta,i would go to las vegas. it is gorgeous and i go there every year and i fly with you guys vegas is gorgeous &amp; so much to do there.🌴,@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous &amp; so much to do there.🌴
569556399585402880,negative,1.0,longlines,0.3679,US Airways,all these planes sitting here and no one going home. #usairwaysfail,@USAirways all these planes sitting here and no one going home. #usairwaysfail http://t.co/jN3V3k3qGv
568083224146149376,negative,1.0,Customer Service Issue,0.6963,US Airways,i've been trying for days! and i don't get hung up on until after i get through all the prompts. what am i to do??,@USAirways I've been trying for DAYS!  And I don't get hung up on until after I get through all the prompts.  What am I to do??
568491094327078912,neutral,1.0,,,United,"when will you have special promotions for flights departing newark, nj to st. john's, antigua?","@united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?"
569994678155780096,neutral,0.6701,,0.0,Delta,i heard youre planning on letting people fly in the overhead compartments. why would you do that?,@JetBlue @weepysweetmonty i heard youre planning on letting people fly in the overhead compartments. why would you do that?
568454986574602240,positive,1.0,,,Southwest,"again, please accept my apologies for my lame, childish tweet. you didn't deserve that, &amp; i remain a loyal sw customer!","@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, &amp; I remain a LOYAL SW customer!"
569949718832398339,neutral,1.0,,,Delta,“: our fleet's on fleek. see.,“@JetBlue: Our fleet's on fleek. http://t.co/dxn58rxDkS”@jameskraw see.
570002236065116160,negative,1.0,Customer Service Issue,0.6699,American,yes i did but no response.,@AmericanAir yes I did but no response.
569605359406485504,negative,1.0,longlines,1.0,American,"been waiting in line for over an hour in san antonio, barely moved &amp; only two agents. 30 in front of me &amp; at least 40 behind.","@AmericanAir been waiting in line for over an hour in San Antonio, barely moved &amp; only two agents. 30 in front of me &amp; at least 40 behind."
569257033972604929,negative,1.0,Customer Service Issue,1.0,United,", no, your service here pretty much ruined my day, but thanks for the weak attempt","@united, no, your service here pretty much ruined my day, but thanks for the weak attempt"
567881730490646528,positive,1.0,,,US Airways,"tyvm usair, happy night@ &lt;3","@USAirways TYVM USAir, Happy Night@ &lt;3"
567923103080275968,negative,1.0,Can't Tell,1.0,US Airways,fuck you,@USAirways Fuck you
568524407850688512,positive,0.6735,,,Southwest,"ceo gary kelly, ""we are america's most loved and most flown airline!"" #southwestrally #bwi #bestemployees #swaculture #swapic","@SouthwestAir CEO Gary Kelly, ""We are America's most loved and most flown airline!"" #SouthwestRally #BWI #bestemployees #swaculture #swapic"
567723431513575424,negative,1.0,Customer Service Issue,0.6509,Southwest,tried online and told i must call b/c of modifications to my reservation. been on hold for almost 2 hours.,@SouthwestAir tried online and told I must call b/c of modifications to my reservation. Been on hold for almost 2 hours.
568107816923340800,negative,1.0,Can't Tell,1.0,Delta,you wanna help out? how about you reimburse the money you cause my band to lose.,@JetBlue you wanna help out? How about you reimburse the money you cause my band to lose.
570208313163550721,negative,1.0,Customer Service Issue,0.3435,US Airways,they're also saying the clt flights are delayed but you're not showing it in your system which makes it impossible to figure out,@USAirways They're also saying the CLT flights are delayed but you're not showing it in your system which makes it impossible to figure out
570240784357830659,negative,1.0,Can't Tell,0.6341,American,i picked the nonstop flight bc i had things to get to. should’ve taken diff route or airline i suppose!,@AmericanAir I picked the nonstop flight bc I had things to get to. Should’ve taken diff route or airline I suppose!
570001418825949185,negative,1.0,Flight Booking Problems,1.0,American,i booked tickets using miles and need to change the dates. have been trying to get to an advantage rep 4 two days,@AmericanAir @Rizzilient I booked tickets using miles and need to change the dates.  Have been trying to get to an advantage rep 4 two days
568884473040752641,negative,1.0,Customer Service Issue,0.6503,United,this means within one week i will have filed 2 compensation complaints to your website,@united this means within one week i will have filed 2 compensation complaints to your website
569253414971899905,negative,1.0,Cancelled Flight,1.0,United,". please get me an economy plus seat. awful day of 2 cancelled flighted flights, after lots of planning.","@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning."
568880082606911488,neutral,0.6505,,,Southwest,how many left?! i'm 15 min wway,@SouthwestAir how many left?! I'm 15 min wway
569725805066002432,negative,1.0,Lost Luggage,1.0,United,will lose my bag but won't give me free pretzels #frauds,@united will lose my bag but won't give me free pretzels #frauds
570208115205021696,positive,0.6811,,,Delta,"“: thanks for the kind words, janna! #weappreciateyou #trueblue” and now i'm feeling like a boss #jetbluefame","“@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue” and now I'M feeling like a boss #jetbluefame"
569757773937770496,negative,0.6588,Can't Tell,0.6588,US Airways,"already planning my local boycott for washington, d.c. area.","@USAirways Already planning my local boycott for Washington, D.C. Area."
569531988702576640,negative,1.0,Lost Luggage,0.684,United,dm'd you 4 hrs ago at your request. no response to be found .... just like my bag.,@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.
568849739346608128,negative,1.0,Late Flight,0.6364,Southwest,apparently mechanics had to be flown in to fix some planes...not the most assuring sign,@SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign
569516736162050048,positive,1.0,,,United,thanks for leaving our 3 year old in his own row flight 360 lax-iad,@united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD
568177022712676353,neutral,0.6413,,0.0,Southwest,"snapchat, imessage, instagram......","@SouthwestAir snapchat, iMessage, instagram......"
567827498660159489,negative,1.0,Customer Service Issue,1.0,United,poor old united: never seem to get the response right :),@united poor old United: never seem to get the response right :)
569502353797173248,negative,1.0,Late Flight,0.6505,United,now there is no one to operate the ramp to let us out of the plane in iah...wow..just wow,@united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow
568598882613133314,positive,0.6436,,,US Airways,"i know that, thanks. evaluate further ;-) ... -chairman","@USAirways I know that, thanks. Evaluate further ;-) ... -Chairman"
569909718765842432,negative,1.0,Customer Service Issue,0.6374,Southwest,"i never got an email confirmation for my ticket, but the credit card was charged. phone wait time is crazy. is there a chat?","@SouthwestAir I never got an email confirmation for my ticket, but the credit card was charged.  Phone wait time is crazy. Is there a chat?"
569943345000280064,negative,0.652,Late Flight,0.342,US Airways,"us 728 stated their issues as: plane not moving as cargo door open on plane. umm, ok. a little strange.","@USAirways US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange."
570000805626949633,negative,1.0,Customer Service Issue,1.0,American,it is absolutely unacceptable. i have been calling all day and am hung up on every time. i just need a 5 minute bit of help!,@AmericanAir it is absolutely unacceptable.  I have been calling all day and am hung up on every time. I just need a 5 minute bit of help!
570030390309552128,neutral,1.0,,,Delta,plan to repair its brand via,@JetBlue plan to repair its brand http://t.co/ui9M8YpzH2 via @WSJ
568905087608881152,negative,0.665,Late Flight,0.335,United,existing reservation is fine. i was talking about no longer having an 0600 cmh-ord option. 0638 gets me in too late flight.,@united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.
568057812322021376,negative,0.6481,Bad Flight,0.6481,Southwest,"flight 2078 to balt hit turbulence, babies cried, kids vomited. chaos. flight attendant caroline was a superhero.","@SouthwestAir Flight 2078 to Balt hit turbulence, babies cried, kids vomited. Chaos. Flight attendant Caroline was a superhero."
569463202817417216,negative,1.0,Late Flight,0.7158,US Airways,forgot to call in the copilot so we're stuck on the plane in phl. looking fwd to being stranded in clt. day 2 of flight fails.,@USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails.
569820619682009088,neutral,1.0,,,American,"hi guys, can you tell me what the emergency is for #aa65 diverting to #heathrow from zurich-new york? thanks, john.","@AmericanAir Hi guys, can you tell me what the emergency is for #AA65 diverting to #Heathrow from Zurich-New York? Thanks, John."
568246970126438400,neutral,1.0,,,US Airways,i found a flight i want on . is my aa advantage # applicable to earn miles on it since you're merging?,@USAirways I found a flight I want on @CheapOair. Is my @AmericanAir AA Advantage # applicable to earn miles on it since you're merging?
569600295833116672,negative,1.0,Customer Service Issue,1.0,American,"how is this a real life response to a customer service issue? seriously. keep trying to call us. eh, might work.","@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work."
569982742198251520,negative,1.0,Late Flight,1.0,US Airways,i have never had a more unpleasant travel experience in my life. now i might not get on my flight till tomorrow? this is insane,@USAirways I have never had a more unpleasant travel experience in my life. Now I might not get on my flight till tomorrow? This is insane
569838593423708160,neutral,1.0,,,United,any chance flight 3745 is being delayed?? nervous about driving to dfw in this weather to drop off my brother,@united any chance flight 3745 is being delayed??  nervous about driving to DFW in this weather to drop off my brother
568203124760055808,negative,0.6598,Lost Luggage,0.3508,Delta,walked down the hall to carousel 8...found all bags sitting there. still no words from crew...signage still not updated,@JetBlue Walked down the hall to Carousel 8...found all bags sitting there. Still no words from crew...signage still not updated
570291091204919297,neutral,0.6593,,0.0,US Airways,that is certainly not the impression she's under.,@USAirways that is certainly not the impression she's under.
569720394782875649,negative,0.6455,Lost Luggage,0.6455,United,i lost my sunglasses on the flight from okc to iah this morning (8am takeoff) .. is there any way to retrieve them?,@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?
568093497431101440,neutral,0.6845,,0.0,Southwest,"i have a flight to vegas coming up soon, but haven’t received any drink tickets late flightly. can you help me out?","@SouthwestAir I have a flight to Vegas coming up soon, but haven’t received any drink tickets Late Flightly. Can you help me out?"
567876794788872192,neutral,0.6931,,0.0,United,618 was flight out of houston,@united 618 was flight out of Houston
570245576815546368,negative,1.0,Customer Service Issue,0.6897,US Airways,"your csr in phl suck. flt 3883 gets cx'd, i get rebooked to the next day? on standby for 4011. not hopeful.","@USAirways your CSR in PHL suck.   Flt 3883 gets cx'd,  i get rebooked to the next day?  On standby for 4011. Not hopeful."
569943785905332225,neutral,0.631,,0.0,Delta,who okay'd this?!?! rt our fleet's on fleek.,Who Okay'd this?!?! RT @JetBlue Our fleet's on fleek. http://t.co/knUVuOVhub
569571938819055617,negative,0.6602,Late Flight,0.6602,Delta,if my flight was delayed can i show up at the airport with the appropriate amount of time for the delay or do i have to go on time?,@JetBlue if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time?
568822440631144448,positive,1.0,,,United,a big thanks to ^mn and ^kn or patiently clarifying the united domestic world to me.,@united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.
570288282413633536,negative,1.0,Lost Luggage,0.6593,American,your response could have made all the difference. it could have made the situation better. no trust...get lost like my bag.,"@AmericanAir
 Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag."
569968411561701378,neutral,1.0,,,Southwest,northern california coast,@SouthwestAir  Northern California coast http://t.co/nm4VNNF8Kb
569879818063507457,negative,1.0,Flight Attendant Complaints,1.0,US Airways,"at 9:05am after the plane left: ""why were there no agents and why were the doors closed so early?""","@USAirways @AmericanAir at 9:05am after the plane left: ""why were there no agents and why were the doors closed so early?"""
570299953286942721,positive,0.6559,,,Virgin America,"well, i didn't…but now i do! :-d","@virginamerica Well, I didn't…but NOW I DO! :-D"
569225196386660352,negative,1.0,Customer Service Issue,0.6978,Southwest,my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. help.,@SouthwestAir my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help.
567725588937728000,negative,1.0,Bad Flight,0.6201,US Airways,you make spirit look like the gem of air travel. you haven't handle this winter storm very well...,@USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well...
569318505755103232,negative,1.0,Late Flight,0.6478,United,it's been over 3 hours...at what point do you let people off of the plane?,@united it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc
568628159618424833,neutral,1.0,,,Delta,"sorry for my misunderstanding of the term, but what does that exactly mean?","@JetBlue sorry for my misunderstanding of the term, but what does that exactly mean?"
569194567603499008,negative,1.0,Flight Attendant Complaints,1.0,US Airways,inexcusable behavior by gate agent. sorry isn't enough. #flight850 #clt-#bna,@USAirways Inexcusable behavior by gate agent. Sorry isn't enough. #Flight850 #CLT-#BNA
569340645023698944,negative,1.0,Late Flight,0.6783,United,"sitting in denver airport waiting for a plane to be refueled. for an hour and a half! hurry the fuck up united, you fucking retards","@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards"
567912504656965632,positive,1.0,,,Southwest,thank you both very much!!,@SouthwestAir @JohnWayneAir Thank you both very much!!
567774437673603073,negative,1.0,Customer Service Issue,0.6882,United,no they were to busy taking to each other and i needed to get to an audition.,@united no they were to busy taking to each other and I needed to get to an audition.
568552711840358401,positive,0.6563,,0.0,United,we were able to get on the moon flight! just got to our hotel in puerto rico! thank you!,@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!
567972416846217216,negative,1.0,Can't Tell,0.3373,Virgin America,"never had a bad experience before, but this one took the cake. now extortion for carry on items as well?","@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?"
569912092351819778,neutral,0.6872,,0.0,United,but you have received confirmation via email that you are confirmed and ticketed on this flight.,@united BUT you have received confirmation via email that you are confirmed and ticketed on this flight.
570289584061480960,positive,1.0,,,Virgin America,this is such a great deal! already thinking about my 2nd trip to &amp; i haven't even gone on my 1st trip yet! ;p,@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia &amp; I haven't even gone on my 1st trip yet! ;p
568763245911126017,positive,1.0,,,Southwest,thank you! i can't wait either :),@SouthwestAir Thank you! I can't wait either :)
567901996763602945,negative,1.0,Flight Attendant Complaints,0.6447,United,tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees...,@united tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees...
568523051853197312,positive,1.0,,,Southwest,thank you! i finally made it to my destination,@SouthwestAir @DreSparkles Thank you! I finally made it to my destination
569854540494868481,negative,1.0,Bad Flight,1.0,United,wi-fi on 737-800 (aircraft 3511) didn't work entire ord-dca flight this morning,@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning
569225489329598464,negative,1.0,Cancelled Flight,0.6882,Southwest,y'all just cancelled flightled the flight i rebooked after 1st was cancelled flightled. help? i need to be in nyc. schedule more flights tomorrow!,@southwestair y'all just Cancelled Flightled the flight i rebooked after 1st was Cancelled Flightled. help? I need to be in nyc. schedule more flights tomorrow!
569975026239164416,positive,0.6676,,0.0,Southwest,your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises,@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises
568174802059464705,negative,1.0,Customer Service Issue,1.0,US Airways,well this is about as worthless as your regular service. a bunch of do nothings and idiots. #sucks,@USAirways well this is about as worthless as your regular service.  A bunch of do nothings and idiots. #sucks
569521863891804160,neutral,0.6642,,0.0,United,i6ep18,@united I6EP18
568823990321598465,negative,1.0,Lost Luggage,1.0,US Airways,i called the btv desk; they had more information - so it exists. your systems don't make it easy for the customer to access it.,@USAirways I called the BTV desk; they had more information - so it exists.  Your systems don't make it easy for the customer to access it.
569872363170373632,negative,1.0,Lost Luggage,0.7040000000000001,Southwest,what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward,@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward
569470098534207489,neutral,0.6876,,0.0,United,"are you looking for european flight attendants for paris or frankfurt? best, fabrice","@united are you looking for European Flight attendants for Paris or Frankfurt?

Best, 

Fabrice"
570240207682998272,negative,1.0,Flight Attendant Complaints,0.6654,American,"4285. apparently we’re told, staff on the ground keep promising to come and they don’t.","@AmericanAir 4285. Apparently we’re told, staff on the ground keep promising to come and they don’t."
569788202174713856,negative,0.6536,Customer Service Issue,0.6536,American,"how best to talk with an agent to reschedule cancelled flighted flight? no one answers at aa. know it's busy, but need help.thanks","@AmericanAir How best to talk with an agent to reschedule Cancelled Flighted flight? No one answers at AA. Know it's busy, but need help.Thanks"
569611259357863936,neutral,1.0,,,American,hung up on now many times trying to cal 8004337300 crazy,@AmericanAir  hung up on now many times trying to cal 8004337300 crazy
567869456048865281,neutral,1.0,,,Southwest,can you outline the policies for both scenarios?,@SouthwestAir can you outline the policies for both scenarios?
568912730742255616,negative,1.0,Customer Service Issue,1.0,US Airways,technical issues = inefficient computer triage system. personality/ compassion of operators = not. sad example of sad company.,@USAirways technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company.
569510808847196160,negative,1.0,Customer Service Issue,1.0,US Airways,4 hour hold times at the moment...and counting. #disgrace,@USAirways @nanceebing 4 hour hold times at the moment...and counting. #disgrace
568181747357229057,negative,1.0,Cancelled Flight,0.7113,US Airways,"she missed her uncle's funeral, and you ""hope"" they can find another flight. that's very considerate of you.","@USAirways @MarciaVeronicaa she missed her uncle's funeral, and you ""hope"" they can find another flight. That's very considerate of you."
569221156504530944,negative,1.0,Can't Tell,0.6526,Virgin America,how are you gonna have a deal from dallas to dc but no deal from dc to dallas? #sad,@VirginAmerica  how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad
569616335488966656,negative,1.0,Customer Service Issue,1.0,American,fcuk you. shit service. you got no fans.,@AmericanAir fcuk you. Shit service. You got no fans.
569676871744364544,negative,1.0,Bad Flight,1.0,United,your seats are god awful.,@united your seats are god awful.
570085644015419393,negative,1.0,Customer Service Issue,0.6619,US Airways,"a few years ago i lost over 50,000 miles bc i was physically unable to fly during the period. i submitted a doctor's note.","@USAirways  A few years ago I lost over 50,000 miles bc I was physically unable to fly during the period.  I submitted a doctor's note."
568173151798108161,negative,0.7012,Cancelled Flight,0.3582,US Airways,"that's understandable, my issue is with creating a new flight without the personnel to do it...i changed my plans to accommodate","@USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate"
569313734566547456,neutral,1.0,,,Southwest,sending now via dm,@SouthwestAir sending now via dm
569742995102117888,negative,1.0,Customer Service Issue,1.0,American,overall lack of attention or foresight when managing flights.,@AmericanAir overall lack of attention or foresight when managing flights.
568441679503495169,positive,0.6779,,0.0,United,flight attendant regains karma by giving big sweaty dad cold water. guy was running &amp; carrying his daughter. last one onboard.,@united flight attendant regains karma by giving big sweaty dad cold water. Guy was running &amp; carrying his daughter.  Last one onboard.
570102669299351553,negative,1.0,Can't Tell,0.649,American,"no, you should do something about everything happened yesterday...","@AmericanAir no, you should do something about everything happened yesterday..."
568870144891600896,positive,0.6822,,,Southwest,yeah haha. never been in one. it's expensive 😂😂 and we will!!!!! so much fun! #destinationdragons,@SouthwestAir yeah haha. Never been in one. It's expensive 😂😂 and we will!!!!! So much fun! #destinationdragons
567845165781532672,negative,1.0,Customer Service Issue,0.6668,United,"thanks for a terrible experience at ewr. customers should be treated as a priority, not as an inconvenience #tryagain","@united thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain"
569221517298368512,neutral,0.6437,,,United,"i'm aware, i fly a lot :) just sad i had to change my shoes (boots), ha! #happyflight","@united I'm aware, I fly a lot :) Just sad I had to change my shoes (boots), ha! #HappyFlight"
569560151100821504,negative,1.0,Customer Service Issue,0.6975,US Airways,4 hrs and counting today alone... like i don't have other things to accomplish today than to just keep holding!!!,@USAirways 4 hrs and counting today alone... like I don't have other things to accomplish today than to just keep holding!!!
569946008840491008,neutral,1.0,,,Delta,is there also a way i can get a printed one for my records? i keep them whenever i fly ;),@JetBlue is there also a way I can get a printed one for my records? I keep them whenever I fly ;)
569658553381883905,negative,1.0,Late Flight,0.6775,US Airways,what is wrong with you guys and your inability to get planes in and out of philly on time. our pilot gave us a answer that was bs,@USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs
570264682541522944,negative,1.0,Customer Service Issue,1.0,American,is there a way to add my aa number to an itinerary that doesn't involve sitting on hold for 1.5 hours?,@AmericanAir Is there a way to add my AA number to an itinerary that doesn't involve sitting on hold for 1.5 hours?
569258900228190208,negative,1.0,Customer Service Issue,0.6712,United,this team added 30 mins on turnaround,@united this team added 30 mins on turnaround
569672003403313154,neutral,0.6873,,0.0,American,"how,about more too!!","@AmericanAir @jaynegelman How,about more@Blacklist too!!"
568417260668379136,negative,1.0,Customer Service Issue,1.0,Delta,how is it possible the only way to contact your fraud department is mailing a physical letter? no telephone? no email? really??,@JetBlue How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY??
569623606684209154,negative,0.6653,Cancelled Flight,0.3451,US Airways,that you would let us just switch to a different set of flights so we could spend time with the family after he passes away...,@USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away...
570078894008594432,negative,1.0,Customer Service Issue,0.3505,United,it's highly unprofessional for you to overbook a flight by 12 seats &amp;feel that i should rearrange my schedule for your mismanagement,@united it's highly unprofessional for you to overbook a flight by 12 seats &amp;feel that I should rearrange my schedule for your mismanagement
569616424995409921,negative,1.0,Lost Luggage,1.0,United,on line baggage system complete rubbish. bag missing 2 days. no meaningful information.,@united on line baggage system complete rubbish. bag missing 2 days. No meaningful information.
568900770860392448,negative,1.0,Lost Luggage,1.0,United,"don't need your apologies, need my bag. took 56 minutes from landing to get it. unacceptable.","@united don't need your apologies, need my bag. Took 56 minutes from landing to get it. Unacceptable."
569972935227674624,negative,1.0,longlines,0.3469,American,"aa1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.btw,the aa desk is unorganized","@AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized"
570035287679590400,neutral,0.6664,,0.0,Southwest,i tried. 😔 it's okay,@SouthwestAir @Imaginedragons I tried. 😔 It's okay
569416236171456513,negative,1.0,Lost Luggage,0.7020000000000001,US Airways,after sitting on the runway for 3 hours i had to leave the airport w/o my luggage. is this ur 1st day??,@USAirways after sitting on the runway for 3 hours i had to leave the airport w/o my luggage. Is this ur 1st day??
570064017022181376,negative,1.0,Can't Tell,1.0,US Airways,you are the actual worst. you have zero respect for your passengers. i'm officially done flying with you.,@USAirways you are the actual worst.  You have zero respect for your passengers. I'm officially done flying with you.
567860450676903936,negative,1.0,Customer Service Issue,0.6596,Delta,are there issues with the mobile boarding passes? my app keeps crashing when i try accessing. thanks!,@JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks!
569953507874373632,neutral,0.6632,,,Delta,“: our fleet's on fleek.,“@JetBlue: Our fleet's on fleek. http://t.co/cRFrwpc1Sx”😂😂😂
570015715530395648,negative,1.0,Late Flight,1.0,US Airways,i agree but per the captain this issue happened before boarding &amp; we all sat in the plane for almost 2 hrs,@USAirways I agree but per the captain this issue happened before boarding &amp; we all sat in the plane for almost 2 hrs
568061117429231616,negative,1.0,Lost Luggage,1.0,United,. you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #coltsmissingbags,. @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags
568789500727570432,negative,1.0,Late Flight,0.344,United,is flight 5001 really going to leave newark today? if not tell us now and i will rent a car. i do not want to end up stranded.,@united Is flight 5001 really going to leave Newark today?  If not tell us now and I will rent a car.  I do not want to end up stranded.
568438759466934272,neutral,1.0,,,Southwest,sure can! just a second.,@SouthwestAir sure can! Just a second.
569614651400585216,negative,1.0,Can't Tell,0.3511,United,i would take the $500 voucher you offered for miscounting the # of seats on your plane but that means i would have to fly you again,@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again
570306529947193344,negative,0.6449,longlines,0.33399999999999996,American,"i slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface","@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface"
569654988877668354,negative,1.0,Late Flight,1.0,American,your maint delay left us stuck in den!! flight 1080. been on plane for 7 hrs. stop flying broke french planes!,@AmericanAir your maint delay left us stuck in den!! Flight 1080.  Been on plane for 7 hrs.  Stop flying broke french planes!
569975778953142272,negative,1.0,Customer Service Issue,1.0,American,another customer non service from you. if we waited for you to solve the problem we would miss the funeral. you suck!,@AmericanAir Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck!
569076717689524224,negative,1.0,Late Flight,1.0,United,"ua 1706 delayed again - i get charged $600 if late flight by you - you say ""oh well""","@united UA 1706 delayed again - I get charged $600 if Late Flight by you - you say ""oh well"""
568290894992039936,positive,0.6904,,0.0,United,omg thank u😻😻😻,@united OMG THANK U😻😻😻
568903773491306496,neutral,0.68,,,United,lindsay and ??. darn. terrible memory on my part. i know they are headed back to iad and then pit tonight.,@united Lindsay and ??.  Darn.  Terrible memory on my part.  I know they are headed back to IAD and then PIT tonight.
569253430100946944,positive,0.6363,,0.0,US Airways,sitting on a plane in philadelphia for over 20 minutes waiting just to get off the plane. great service!,@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!
569648534569361408,negative,1.0,Late Flight,1.0,US Airways,2hrs late flightr finally taking off😂😂😂,@USAirways @AmericanAir 2hrs Late Flightr finally taking off😂😂😂
570023602793238528,negative,1.0,Customer Service Issue,1.0,US Airways,it's very difficult to work with baggage claims when they don't answer the phone,@USAirways It's very difficult to work with Baggage claims when they don't answer the phone
567771317705773056,neutral,0.6657,,,Southwest,from lga to san diego,@SouthwestAir from LGA to San Diego
568796187299606528,negative,0.6927,Customer Service Issue,0.6927,US Airways,"i fly quite a bit, and it's not difficult to communicate. if agents let people know what's happening, arrangements can be made","@USAirways I fly quite a bit, and it's not difficult to communicate. If agents let people know what's happening, arrangements can be made"
569623171210436608,negative,1.0,Can't Tell,0.6742,United,the first time i flew united was horrible thought i would give you a second chance. there will not be a third! #disgruntled,@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled
570035876845084672,negative,1.0,Customer Service Issue,1.0,Virgin America,your chat support is not working on your site:,@VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk
569521081125629953,negative,1.0,Customer Service Issue,0.6703,United,"found flight after 2.5 hrs. how am i offered a $200 flight voucher 12 hrs before, lose my seat out of neglect, then get nothing?","@united Found flight after 2.5 hrs. How am I offered a $200 flight voucher 12 hrs before, lose my seat out of neglect, then get nothing?"
570081695342309377,negative,1.0,Customer Service Issue,0.3599,American,now on 5th plane of the day. first 4 all taken out of svc. scheduled dep 3 p.m. still on ground ord 10:45pm,@AmericanAir now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm
567760664752824321,negative,1.0,Flight Attendant Complaints,0.3437,United,1 refused boarding with nexus. nexus confirmed she should not be refused,@united 1 refused boarding with Nexus. nexus confirmed she should not be refused
568878340200906752,negative,1.0,Can't Tell,0.6842,Southwest,it's pretty stupid and i probably won't fly it again. plus hearing nightmare stories of overbooked flights.,@SouthwestAir it's pretty stupid and I probably won't fly it again. Plus hearing nightmare stories of overbooked flights.
569263177784905729,positive,0.6421,,,Southwest,i hope i can be apart of the team with this job opening!,@SouthwestAir i hope i can be apart of the team with this job opening!
570040903735373825,neutral,1.0,,,American,can i send you my trusted traveler id to add to my reservation for tsa pre?,@AmericanAir can I send you my trusted traveler ID to add to my reservation for tsa pre?
567833666925121536,negative,1.0,Customer Service Issue,1.0,United,can i get some help changing a ticket. 40 minutes on hold and counting....,@united can I get some help changing a ticket.  40 minutes on hold and counting....
569669059941261312,negative,1.0,longlines,0.6695,Delta,oh right! me and hundred people arrived back to the same gate we left minutes ago in sdq,@JetBlue oh right! Me and hundred people arrived back to the same gate we left minutes ago in SDQ http://t.co/7gB0hgW51t
569903191279710208,negative,0.6864,Can't Tell,0.3523,American,refund,@AmericanAir refund
569915576862183425,negative,1.0,Flight Booking Problems,0.6619,United,only thing confusing me is why i lost priority boarding? i'm a mileage plus card member 😔,@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔
569703794453295104,negative,1.0,Customer Service Issue,0.6341,Southwest,"a whole family, with a special olympic athlete here, and you can't even call them? 617-653-3040","@SouthwestAir   A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040"
567731794498174978,neutral,0.633,,0.0,Delta,hopefully next time! can i send you my future itineraries so the next one can be planned when i'm there? 😂😂,@JetBlue Hopefully next time! Can I send you my future itineraries so the next one can be planned when I'm there? 😂😂
568805605432958976,negative,1.0,Can't Tell,0.3374,US Airways,"get ur act together, start treating ur passengers w/ kinder, have more sanitized planes. take a page from perhaps.","@USAirways get ur act together, start treating ur passengers w/ kinder, have more sanitized planes. Take a page from @Delta perhaps."
567670985403285504,negative,1.0,Customer Service Issue,1.0,US Airways,how r u supposed to change flights when u can't get thru to reservations? #onehouronhold,@USAirways @AmericanAir How r u supposed to change flights when u can't get thru to reservations? #OneHourOnHold
568157680696729600,negative,0.6702,Customer Service Issue,0.6702,Virgin America,your website sucks donkey dicks. just thought you should know. all best.,@VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.
570009228867293185,negative,1.0,Can't Tell,0.3534,American,what are we going to do about the nightmare you guys out me through yesterday? zero response from the tweet you last sent me.,@AmericanAir What are we going to do about the nightmare you guys out me through yesterday? Zero response from the tweet you last sent me.
568132204712370178,negative,0.6901,longlines,0.3802,Virgin America,when will vx use all 6 lga slots instead of 4 today? adding aus makes this less likely :(,@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(
569903376583913472,positive,0.6882,,,US Airways,603 &amp; 2705 dfw to psp thank you!,@USAirways 603 &amp; 2705 DFW to PSP thank you!
568957349534289920,neutral,1.0,,,United,how can i verify if wheelchair assistance has been requested for my next flight?,@united How can I verify if wheelchair assistance has been requested for my next flight?
569324647906480128,negative,1.0,Customer Service Issue,0.3471,US Airways,your app and website are trash af.,@USAirways Your app and website are trash AF.
568059376474439680,negative,1.0,Customer Service Issue,1.0,Delta,my son left his ipad on flight 1401 from jfk to fll on monday. i called and left message and have no heard back. seat 25a.,@JetBlue my son left his iPad on flight 1401 from JFK to FLL on Monday. I called and left message and have no heard back. Seat 25A.
569914076496850945,negative,1.0,Cancelled Flight,0.6714,US Airways,"/ was the worst experience i've ever had flying. rude, delays, cancelled flightlations, lack of updates, and wasting our time","@USAirways / @AmericanAir was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time"
569625953602834433,negative,1.0,Late Flight,0.6477,United,"the most frustrating flying experience. one continuous ""i dunno what time you will leave today. "". dunno?! that's code for ...?","@united the most frustrating flying experience. One continuous ""I dunno what time you will leave today. "". Dunno?! That's code for ...?"
569836433931808768,negative,1.0,Lost Luggage,0.3538,American,spent hour+ trying to check after to use military id for luggage then messed up boarding pass &amp; forced into line again.,@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass &amp; forced into line again.
569359780491476992,negative,1.0,Lost Luggage,1.0,United,"my luggage is set to go to dca however, i am rerouted to dulles. currently in nolo however bags are in houston. can you fix this?","@united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?"
568855090930429952,neutral,1.0,,,Delta,can i switch my seat for my trip on sunday?,@JetBlue can I switch my seat for my trip on Sunday?
570262112477401088,negative,1.0,Cancelled Flight,1.0,American,"why did flight 1636 get cancelled flightled? waiting for a rep to rebook, but wondering if there will be other issues getting out.","@AmericanAir why did flight 1636 get Cancelled Flightled? Waiting for a rep to rebook, but wondering if there will be other issues getting out."
569973034880098304,negative,1.0,Customer Service Issue,1.0,American,"the best is your 800 message saying to use website and your website is saying you need to call. if you don't answer, #hardtodo","@americanair the best is your 800 message saying to use website and your website is saying you need to call.  If you don't answer, #hardtodo"
569724281334034432,negative,1.0,Late Flight,0.6568,United,"typical caned response from ua, fix your crappy performing, last placed/ranked airline in this century!","@united typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!"
569255845394952192,negative,0.6198,longlines,0.3265,Southwest,i'm just calling to cancelled flight a flight. i already rebooked it on another card. just need to cancelled flight the previous reservation.,@SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation.
568884252110159873,positive,1.0,,,Southwest,"happily, flight 1625 was not delayed when a cockpit visit blew my four-yr-old's mind. thanks, cap'n!","@SouthwestAir   Happily, flight 1625 was not delayed when a cockpit visit blew my four-yr-old's mind. Thanks, Cap'n! http://t.co/C8mqEzXVdH"
568044275910512640,negative,1.0,Late Flight,1.0,Southwest,flight 4110 mco to isp delayed. any details on why?,@SouthwestAir Flight 4110 MCO to ISP delayed. Any details on why?
569313760864632832,neutral,0.6459,,0.0,Southwest,how do i retroactively add previous flights/miles/points to current rapid rewards balance?,@SouthwestAir How do I retroactively add previous flights/miles/points to current rapid rewards balance?
569919414948237312,positive,0.6709999999999999,,0.0,American,. it's really the small things--the details--that make an excellent experience or a really irritating one.,.@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one.
569392315409829888,positive,1.0,,,United,life goal: complete ✔️,@united Life goal: complete ✔️
568596145456291840,negative,0.691,Customer Service Issue,0.348,Southwest,"it'd be nice if i could get an answer, even a simple ""no"" would do; i just want to know. :)","@SouthwestAir it'd be nice if I could get an answer, even a simple ""no"" would do; I just want to know. :)"
568870473934761985,neutral,1.0,,,US Airways,please hold us1765 for me. need to get home tonight before weather. almost there.,@USAirways Please hold US1765 for me. Need to get home tonight before weather. Almost there.
569846990076387328,negative,1.0,Customer Service Issue,0.6839,American,i called reservation at 1 am and i'm still waiting for someone to call me back,@AmericanAir I called reservation at 1 am and I'm still waiting for someone to call me back
569418351295926273,negative,1.0,Customer Service Issue,0.3593,US Airways,"tough night, two 90 minute calls, on hold, delayed here in phoenix for two days because of one aircraft not ready? not acceptable","@USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable"
569889219805642752,neutral,0.6562,,,Delta,sounds fun! how does that work?,@JetBlue sounds fun! How does that work?
568531187481706496,neutral,1.0,,,Southwest,is there any way me &amp; my best friend could get tickets to #destinationdragons ? they mean everything in the world to us.,@SouthwestAir is there any way me &amp; my best friend could get tickets to #DestinationDragons ? they mean everything in the world to us.
570055700790931456,negative,1.0,Customer Service Issue,0.6667,United,computers are down but you stopped giving updates and took my flight info off the app. that's just ridiculous keep people updated!,@united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!
568355672225673216,positive,1.0,,,United,that's fine. i'll take them.,@united that's fine. I'll take them.
568838743030956032,positive,1.0,,,US Airways,awesome! flight #676 out of philly on tuesday. party in row 15 if you're interested.,@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.
569357168765501440,negative,1.0,Cancelled Flight,1.0,Southwest,"flight cancelled flighted, two hours on hold. then it just hangs up! a little help here? -thx","@SouthwestAir Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx"
568630779720417280,neutral,1.0,,,Southwest,how about some sweet promo code to help me visit my family!!!.... please!!!... lol,@SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol
569701848476745728,neutral,0.7023,,,American,"i already landed! but, if you still care it was 1891. thanks for the help though!, do you k ow what caused the failure?","@AmericanAir I already landed! But, if you still care it was 1891. Thanks for the help though!, do you k ow what caused the failure?"
567848171155496960,negative,0.6551,Can't Tell,0.3449,Delta,ticket issued whilst delivering your customers.,@JetBlue ticket issued whilst delivering your customers.
568140468854198272,negative,0.6229,Can't Tell,0.6229,US Airways,i spent more on the room &amp; transportation then i did the whole flight,@USAirways I spent more on the room &amp; transportation then I did the whole flight
568965937875066880,negative,0.6679,Can't Tell,0.3447,United,i miss the continental days.,@united I miss the Continental days.
569241467916566530,negative,0.6667,Flight Booking Problems,0.3556,US Airways,my miles will expire on 2/29 and it could take someone 10 days to respond...i have over 150000 miles that i do not lose i❤usair,@USAirways   my miles will expire on 2/29 and it could take someone 10 days to respond...I have over 150000 miles that I do not lose i❤usair
570235686470746112,negative,1.0,Can't Tell,0.6723,United,fingers crossed &amp; its all intact. very disappointed with this experience as before this we were actually saying we enjoyed using you,@united Fingers crossed &amp; its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you
569611721054162945,negative,1.0,Customer Service Issue,0.3664,American,"#americanairlines 1 1/2 hr wait for bags. if this is the a taste of the worlds largest airline, heaven help aviation","@AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation"
568087713972236289,positive,1.0,,,Delta,had a great flight to orlando from hartford a few weeks ago! was great to get out on time and arrive early!,@JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early!
569206152510226432,negative,1.0,Flight Attendant Complaints,1.0,Southwest,the agents werenot helpful told me i would have to pay 2chng even though i tld them going2 bwi whch is part of trvl advsry,@SouthwestAir  the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry
568888806805512192,positive,0.6715,,,Southwest,rules.,@SouthwestAir rules.
569134299024367616,negative,1.0,Customer Service Issue,0.3705,United,"your ""airserv"" contractors aren't worth a wet damn. 30min late flight, still not done w bags on ua1566. they made checkin a calamity.","@united your ""Airserv"" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity."
568215698524246016,positive,1.0,,,Southwest,thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ norfolk…,@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk… http://t.co/TgSLjjN6g0
568858696198938624,negative,1.0,Cancelled Flight,0.3442,US Airways,"i was... 4 tomorrow. i missed my meeting today, &amp; it was pointless 2 pay hotel today when the purpose of my trip has been screwed","@USAirways I was... 4 tomorrow. I missed my meeting today, &amp; it was pointless 2 pay hotel today when the purpose of my trip has been screwed"
567733177590874114,positive,1.0,,,United,i appreciate the follow up.,@united I appreciate the follow up.
569915610890547200,negative,1.0,Late Flight,1.0,United,", last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to ""sick pilot"". no compensation. they do. not. care.","@united, last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to ""sick pilot"". no compensation. They Do. Not. Care."
568145883679875072,negative,1.0,Flight Attendant Complaints,0.6936,Delta,what's going on with 1171 lga-fll..poor to no communication from gate agents??,@JetBlue what's going on with 1171 LGA-FLL..poor to no communication from gate agents??
568786035053760512,neutral,0.6544,,,United,"yes. houston int'l, bush.","@united yes. Houston Int'l, Bush."
569576624158437376,negative,0.6465,Customer Service Issue,0.6465,Southwest,could i get a phone call from a customer service rep to get the issue resolved?,@SouthwestAir could I get a phone call from a customer service rep to get the issue resolved?
568155779225788416,neutral,1.0,,,US Airways,i have a flight in saturday from mci to clt and there's heavy snow predicted in mci. when will u allow for changes?,@USAirways I have a flight in Saturday from MCI to CLT and there's heavy snow predicted in MCI. When will u allow for changes?
568649338005487618,neutral,0.6588,,0.0,Delta,probably not anymore.,@JetBlue probably not anymore.
569547458520469505,negative,1.0,longlines,1.0,Delta,no excuse though for 3 gate changes though.,@JetBlue no excuse though for 3 gate changes though.
568342540837105664,neutral,1.0,,,United,next day,@united next day
570236313393373186,negative,1.0,Customer Service Issue,0.6378,US Airways,i understand that but i should still be able to view my reservation online....,@USAirways i understand that but i should still be able to view my reservation online....
569747170741465088,negative,1.0,Customer Service Issue,1.0,American,why offer automated call back option when agent is available only to call me &amp; have me sit on hold? at 12:30am. #onholdfordays,@AmericanAir Why offer automated call back option when agent is available only to call me &amp; have me sit on hold? At 12:30am. #onholdfordays
569699027782012930,negative,1.0,Late Flight,0.3557,Delta,didn't work. fly-fi plus couldn't access abc app. so i spent $19 and still missed oscars. #disappointed,@JetBlue didn't work. Fly-fi plus couldn't access ABC app. So I spent $19 and still missed Oscars. #disappointed
569972508499283968,positive,0.6922,,,Virgin America,congrats on winning the award for best deals from an airline (us),@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV
568101669809946624,positive,0.6729999999999999,,,Delta,"marks 15th year with new ""bluemanity"" plane design - sun sentinel","@JetBlue marks 15th year with new ""Bluemanity"" plane design - Sun Sentinel http://t.co/SjVEelween"
569682422981218304,positive,1.0,,,Southwest,it's ok! southwest is still the best airline around! just hate when baggage room runs out.. my now checked bag has headphones!,@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!
569710119216422912,negative,1.0,Customer Service Issue,1.0,American,"- appreciate your system is busy but when i call, having your automated system hang up on me is not helpful.","@AmericanAir - Appreciate your system is busy but when I call, having your automated system hang up on me is not helpful."
569538002025779200,neutral,0.6658,,0.0,Delta,795 to austin,@JetBlue 795 to Austin
569121422817112065,negative,1.0,Flight Attendant Complaints,0.6646,United,"do you teach your gate agents 2 lie? or do they just learn on their own? there was overhead space for my bag, didn't have to check","@united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag,  didn't have to check"
569986783024431105,negative,1.0,Bad Flight,0.34299999999999997,Southwest,thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. really?,@SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?
570079237350100993,negative,1.0,Customer Service Issue,1.0,United,"again i ask, who can i call to get this fixed? tweeting me bs questions to stall only makes things worse. phone number please.","@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please."
569664965658972160,neutral,0.6717,,0.0,American,740pm wheels up to be exact. i'm sending a dm.,@AmericanAir 740pm wheels up to be exact.  I'm sending a DM.
568826247809273856,neutral,1.0,,,US Airways,can i bring mini bottles of booze on to my flight?,@USAirways can I bring mini bottles of booze on to my flight?
568997394345533440,negative,0.6946,Can't Tell,0.6946,US Airways,but in the meantime i'll be sleeping on a park bench on dadeland st. thanks guys!,@USAirways but in the meantime I'll be sleeping on a park bench on dadeland st.  Thanks guys!
569223781593403392,neutral,1.0,,,Southwest,have five people shown up yet,@SouthwestAir have five people shown up yet
567782895306412032,positive,0.6571,,0.0,United,sure did! only waited about 15min. yay!,@united Sure did! Only waited about 15min. Yay!
569971637296082945,negative,1.0,Customer Service Issue,1.0,American,i'm sure he understands the rules but you guys just have zero customer service. staff your damn counters!,@AmericanAir @elwoodblues77 I'm sure he understands the rules but you guys just have zero customer service. Staff your damn counters!
569717866611630081,positive,1.0,,,American,"joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! thank you!","@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!"
569346960181870592,negative,1.0,Bad Flight,0.6667,US Airways,flight 837 passengers stuck on plane in philly. where is the gangway? we can't hear the pilot,@USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway?  We can't hear the pilot
569404245142855680,negative,0.6545,Late Flight,0.6545,United,after 443min of avoidable non-weather delays that #appreciation link better be giving out #goldentickets,@united after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets
568196165780578304,negative,1.0,Can't Tell,0.3579,US Airways,"secondary screenings, a piece of the plane missing... anything you want to tell us?","@USAirways Secondary screenings, a piece of the plane missing... Anything you want to tell us?"
569968886227050496,negative,1.0,Flight Attendant Complaints,0.6792,US Airways,i want to speak with someone immediately. i am shaking with rage. i offered to hate check my bag and derrick bussey treated me,@USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me
569343160062742528,negative,1.0,Customer Service Issue,0.6777,US Airways,how do i get thru on hold 3 hours 5 minutes . is this normal ? my call is lost,@USAirways how do I get thru on hold 3 hours 5 minutes . Is this normal ? My call is lost
568105106647838720,positive,0.6421,,,Southwest,"just added #passbook support to their ios application! finally, i get to add them to my collection.","@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee"
569676702030262272,negative,1.0,Can't Tell,0.6998,American,the worst air experience i have ever had and i am not in the first plane yet.,@AmericanAir the worst air experience I have ever had and I am not in the first plane yet.
567742500366872576,negative,0.6581,Customer Service Issue,0.6581,United,of course i need help. i've been dming you ladies and gents all day. your only solution is hope for the best and lax.,@united of course I need help.  I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.
567830627219939328,negative,1.0,Can't Tell,0.3648,Southwest,sadly didn't get much help ... as a travel agent this is so disappointing to me.,@SouthwestAir sadly didn't get much help ... As a travel agent this is so disappointing to me.
569986246648442881,negative,1.0,Customer Service Issue,1.0,American,why are customer svc reps unable to handle calls. is there a 24hrs cancelled flightlation policy? booked yesterday need to cancelled flight,@AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight
569675637365071872,neutral,1.0,,,American,flight 1512 (n924an) departs enroute to,@AmericanAir Flight 1512 (N924AN) departs @FlyTPA enroute to @dfwairport http://t.co/j0mhMkDiVl
568173792406740994,negative,1.0,Can't Tell,1.0,Delta,pr-friendly tweets don't help drive accountability. hope mr. hayes takes note.,@JetBlue PR-friendly tweets don't help drive accountability. Hope Mr. Hayes takes note.
569649116487290880,neutral,1.0,,,Virgin America,how can i watch the #oscars2015 on my jfk-&gt;sfo flight?,@VirginAmerica How can I watch the #Oscars2015 on my JFK-&gt;SFO flight?
568918313239064576,negative,1.0,Customer Service Issue,1.0,Southwest,she was traveling with me the one that got miscommunicated with,@SouthwestAir @JulGood1 she was traveling with me the one that got miscommunicated with
570076792993611776,positive,1.0,,,Virgin America,this is great news! america could start flights to hawaii by end of year via,@VirginAmerica this is great news!  America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews
569750540302680064,negative,1.0,Late Flight,1.0,United,40 minutes on tarmac now. that's after 9 hour delay.,@united 40 minutes on tarmac now. That's after 9 hour delay.
569301745219850241,negative,1.0,Late Flight,0.6737,United,just texted me to say flight is delayed due to air traffic control. bs! they pulled the plane in late flight #lies,@united just texted me to say flight is delayed due to air traffic control. BS! They pulled the plane in Late Flight #lies
568005542997860352,neutral,0.6743,,0.0,United,how long can i expect the formal response to take?,@united How long can I expect the formal response to take?
567828700726620160,negative,1.0,Customer Service Issue,0.6522,United,once again your customer service rep was rude! i asked a question and in turn got attitude. jane was no help. disgusted again!,@united once again your customer service rep was rude!   I asked a question and in turn got attitude.  Jane was no help.  Disgusted again!
569212300265017345,negative,1.0,Cancelled Flight,1.0,Southwest,"i fly back to omaha for my grandmothers funeral, you cancelled flight my return flight and dont bother to notify me. thanks a lot.","@SouthwestAir I fly back to Omaha for my grandmothers funeral, you Cancelled Flight my return flight and dont bother to notify me. Thanks a lot."
569902743135117314,negative,1.0,Late Flight,1.0,United,do we know why ua5282 is delayed x2)? this is getting crazy. i've already had 2 overnight delays. #unitedairlines,@united Do we know why UA5282 is delayed x2)? This is getting crazy. I've already had 2 overnight delays. #UnitedAirlines
569461666695524352,negative,0.6525,Late Flight,0.3475,United,it is too late flight for reflight booking problems now - it is morning already and i no longer need a hotel room,@united it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room
570281854139572225,negative,0.6712,Can't Tell,0.3356,American,don't worry you won't steal my money again,@AmericanAir don't worry you won't steal my money again
569206071081832448,neutral,1.0,,,Southwest,can you follow and we'll proceed?,@SouthwestAir can you follow and we'll proceed?
569883910735159297,negative,1.0,Cancelled Flight,0.3441,US Airways,"2 days in a row, not buying it. i suggest you review your policy w respect to unaccompanied minors, should have had a seat on sun","@USAirways 2 days in a row, not buying it. I suggest you review your policy w respect to unaccompanied minors, should have had a seat on Sun"
569970977368645632,negative,1.0,Late Flight,1.0,US Airways,thank you for putting me on a flight that will be leaving late flightr than the original flight i was booked on.,@USAirways thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on.
569698589653344256,neutral,1.0,,,Southwest,may i have my companion pass please.,@SouthwestAir may I have my Companion pass please.
570193599977148416,negative,1.0,Damaged Luggage,0.6637,American,horrible service . luggage got destroyed on flight and woman at baggage service was so rude. didn't help at all.,@AmericanAir Horrible service @loganairports. Luggage got destroyed on flight and woman at baggage service was so rude. Didn't help at all.
568457681855340544,negative,1.0,Can't Tell,0.3667,Southwest,i pay for a service to be delivered. whether or not it is your fault shouldn't there be some sort of compensation?,@SouthwestAir I pay for a service to be delivered. Whether or not it is your fault shouldn't there be some sort of compensation?
569628591475924994,negative,1.0,Late Flight,1.0,United,worst flying experience ever and they tried to blame it on atc?! i watched them load bags for 30min after boarding 45min late flight,@united worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min Late Flight
569941647884029952,positive,0.6391,,0.0,American,thank you. it's much appreciated. we have been on the plane for 90 min now at the gate.,@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate.
569649508113625089,negative,1.0,Flight Attendant Complaints,0.3543,American,"i've got a ba flight as your airport couldn't accommodate us. we were left without any info. no vouchers for food,nothing.","@AmericanAir I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing."
570109851709218816,positive,1.0,,,United,you are one great airline ❤️,@united you are one great airline ❤️
569795397448634368,negative,1.0,Customer Service Issue,0.3485,American,at 5 am and have no clue if we have a place to stay or not,@AmericanAir at 5 am and have no clue if we have a place to stay or not
568787210188812289,negative,0.6232,Can't Tell,0.3189,US Airways,i'm logged into a flight booking problems. i need to add api before travelling to the states but i cannot see where to do it,@USAirways I'm logged into a Flight Booking Problems. I need to add API before travelling to the states but I cannot see where to do it
568177882620661760,negative,1.0,Damaged Luggage,1.0,Delta,u say our safety is our highest priority but that doesn't extend 2 our property? this is totally nuts.,@JetBlue U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http://t.co/xZY7pHKFGR
569008708174262272,negative,1.0,Flight Booking Problems,1.0,United,also your at-gate monitor showed 23 empty seats,@united Also your at-gate monitor showed 23 empty seats
569305113589714944,neutral,0.6743,,0.0,Virgin America,having an issue finding a missing item on a plane. can you help me find which airport my plane headed to next?,@VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?
569533103359660033,negative,1.0,Customer Service Issue,1.0,US Airways,was on the phone for over an hour waiting without an answer. 😩,@USAirways was on the phone for over an hour waiting without an answer. 😩
568568197147799552,negative,1.0,Late Flight,0.6613,United,now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother,@united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother
570226143045033985,positive,0.6667,,,Delta,wish everyone felt like you,@JetBlue Wish Everyone felt like you
568592520659267584,neutral,0.6709,,0.0,United,lgjw7b. i voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8b. res agent said she'd reserve it for me,@united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me
569961866224652288,neutral,1.0,,,Virgin America,need to change reservation. have virgin credit card. do i need to modify on phone to waive change fee? or can i do online?,@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?
569753041420865536,neutral,1.0,,,United,in ethiopia adopting a child. need flight home from add to grr late flight 2/27 or very early 2/28. (need to change existing reservation),@united In Ethiopia adopting a child.  Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation)
569565125344141312,negative,0.6933,Can't Tell,0.35600000000000004,US Airways,should look into better service✌️,@USAirways should look into better service✌️
569949405136232449,negative,0.6417,Late Flight,0.3384,US Airways,us 728/feb 21 kim y says: leaving on 15 minutes once paperwork is done. wheels up ~ 1.5 hours late flightr.,@USAirways US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr.
569656088817233921,negative,1.0,Can't Tell,0.6735,US Airways,you suck in philadelphia. let us off this plane! #phl,@USAirways You suck in Philadelphia.  Let us off this plane! #phl
570298371140939776,negative,1.0,Late Flight,1.0,American,"if by near the gate you mean sitting on the plane for almost 2 hours, then yeah.","@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah."
568632534117908480,negative,0.6809,Bad Flight,0.3404,US Airways,your new seat assignment service is an embarrassment to airlines and customers worldwide. #shameonyou #usairwayssucks,@USAirways your new seat assignment service is an embarrassment to airlines and customers worldwide. #shameonyou #usairwayssucks
569635382834421761,negative,1.0,Cancelled Flight,1.0,American,2293 is the cancelled flightled one,@AmericanAir 2293 is the Cancelled Flightled one
567833231434723328,positive,1.0,,,Southwest,thanks for taking care of me today! michele rocked the customer service! gate 25 hou,@SouthwestAir Thanks for taking care of me Today!  Michele rocked the customer service! Gate 25 HOU
570215359963406337,neutral,0.6735,,0.0,United,dm does not work what do i do?,@united DM does not work what do I do?
568470266793340929,negative,1.0,Customer Service Issue,0.6665,Southwest,3 flights yesterday; no treats but nuts and pretzels. also no origami in the magazine. new policies? #oldpolicieswaybetter,@SouthwestAir  3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter
568445415768477696,positive,1.0,,,Southwest,congrats!,@SouthwestAir @FortuneMagazine Congrats!
569734821091487744,negative,1.0,Customer Service Issue,1.0,US Airways,ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible,@USAirways  ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http://t.co/Ps9Q9RPSiL
570000777768345600,negative,1.0,Late Flight,1.0,American,"- envoy airlines is a disgrace to the aa family. nothing but delays and cancelled flightlations, week after week.","@AmericanAir - Envoy Airlines is a disgrace to the AA family.  Nothing but delays and Cancelled Flightlations, week after week."
569124416891817984,positive,1.0,,,Southwest,is my favorite airline! i can't wait to book my flight to new orleans for my trip in april!! :) :),@SouthwestAir is my favorite airline!  I can't wait to book my flight to New Orleans for my trip in April!! :) :)
569304030847090688,negative,1.0,Flight Booking Problems,0.6705,Virgin America,trying to book a flight with you guys and your website won't let me... about to lose my business,@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business
568548205421563906,positive,1.0,,,United,"i was well taken care of, thanks. i've already been sent a survey request &amp; i'll share my positive experience (despite delay)","@united I was well taken care of, thanks. I've already been sent a survey request &amp; I'll share my positive experience (despite delay)"
568198843034169344,neutral,0.6651,,0.0,Southwest,yay! and are dependents with id (wife children) eligible to use this discount too? how do you use it over the phone/inperson?,@SouthwestAir Yay! And are dependents with ID (wife children) eligible to use this discount too? How do you use it over the phone/inperson?
569810928449003521,negative,0.6672,Can't Tell,0.3498,American,no i do not have them yet. called for baggage status 5 times yesterday.,@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday.
567849500536152064,negative,1.0,Customer Service Issue,1.0,US Airways,"i did, but it won't help.. can't believe you wouldn't take full fare for first class and gave away to platinum member.. profits?","@USAirways I did, but it won't help.. Can't believe you wouldn't take full fare for first class and gave away to Platinum Member.. Profits?"
568548764484542464,positive,1.0,,,Southwest,has some of the best airfare prices! gotta luv them :),@SouthwestAir has some of the best airfare prices! Gotta LUV them :)
568848952768000000,neutral,0.6507,,,Delta,and team up offering in-flight access to journal content,@JetBlue and @WSJ team up offering in-flight access to journal content http://t.co/PTsbkA4cDJ
569308224551309313,negative,1.0,Flight Attendant Complaints,0.6171,United,"unfortunately, they didn't. i asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would","@united unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would"
569702495926267905,negative,1.0,Customer Service Issue,0.6737,US Airways,nightmare trying to get to costa rica from phl today. stuck in miami and no one answers at 800 number.,@USAirways nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number.
570228446053470208,negative,1.0,Customer Service Issue,1.0,United,could this email be resent as it doesnt appear to have arrived.,@united Could this email be resent as it doesnt appear to have arrived.
569668741484515328,negative,0.6549,Late Flight,0.6549,United,", any options to cos tonight? doesn't look like #ua5525 will make it in time for #ua6259. should i reserve a hotel room?","@united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?"
569226723738324992,negative,0.6559,Can't Tell,0.3548,Southwest,no. told to call cust service on monday,@SouthwestAir no. Told to call cust service on monday
570264159687806976,negative,0.6314,Late Flight,0.3354,American,the flight is not going to make the connection to #mex #aa2444,@AmericanAir the flight is not going to make the connection to #MEX #AA2444
570278644918194176,negative,1.0,Late Flight,0.6667,American,"flight 65 delayed over 4 hours on 2/22, had no gf meals despite my early request, attendant seat fell on my leg #badservice","@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice"
569312734896136193,positive,0.6679999999999999,,0.0,Southwest,thanks for making good on 's cancelled flightled flight.,@SouthwestAir Thanks for making good on @PoteetTJ 's Cancelled Flightled flight.
568058610296565760,positive,1.0,,,Virgin America,​ is flying from love to austin now. that is most excellent news.,@VirginAmerica ​ is flying from Love to Austin now. That is most excellent news.
567811573265260544,negative,0.6775,Flight Booking Problems,0.3535,US Airways,this flight was for my brother. he has been rebooked and i was able to give my info over the phone to get him a pass to the club.,@USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club.
569975126659342336,negative,1.0,Customer Service Issue,0.6704,American,there's an employee at gate 45 of jfk telling people their bag doesn't fit and needs to be checked when it clearly fits #aa291,@AmericanAir there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291
569418216935723008,negative,1.0,Late Flight,1.0,Delta,it's ridiculous that i just got home and i was supposed to land 3 hours ago bc i am hella tired,@JetBlue it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired
569296877902041088,positive,1.0,,,Delta,is the best! can't wait to use my travel bank $ for a fun trip.,@JetBlue is the best!  Can't wait to use my travel bank $ for a FUN trip.
568387111931527168,negative,0.6527,Late Flight,0.6527,US Airways,"i'm delayed in tys #5015, likely gonna miss my connection in clt to cun. gotta get there today. can you help me?","@USAirways I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me?"
569954556001566721,neutral,0.6842,,,Delta,lord...,@JetBlue lord...
569693430902861824,neutral,0.6599,,0.0,United,rcvd promo if i booked flight silver status would be extended it was not dont have flier that was sent didnt think id need,@united @baftz rcvd promo if i booked flight silver status would be extended it was not dont have flier that was sent didnt think id need
568932998051016704,positive,1.0,,,Delta,"i dm'd my confirmation code... thanks again for your help! mommy, daddy, and kids appreciate it!","@JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!"
569591393540288512,negative,1.0,Cancelled Flight,1.0,American,"cancelled flights my flight, doesn't send an email, text or call. then puts me on way earlier flight i might miss now. thanks aa!","@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!"
569096764835414016,neutral,0.6924,,,United,“: we hope you don't miss your connection. for help with re-flight booking problems please follow us &amp; dm your confirmation. ^cp”done thx,“@united: @Addair  We hope you don't miss your connection. For help with re-Flight Booking Problems please Follow us &amp; DM your confirmation. ^CP”done thx
569870657246404608,negative,1.0,Flight Attendant Complaints,0.6869,US Airways,"i have never been treated so poorly by an airline in my life, as a military family we do alot of flying..","@USAirways i have never been treated so poorly by an airline in my life, as a military family we do alot of flying.."
570277667519332353,negative,1.0,Late Flight,0.6542,United,a measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during ua1116. #unacceptable,@united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable
567784912011689984,negative,1.0,Customer Service Issue,1.0,Southwest,thank you - hung up after 1hr 7min on hold. would you like me to dm you contact info?,@SouthwestAir Thank you - hung up after 1hr 7min on hold. Would you like me to DM you contact info?
568859157253611520,negative,1.0,Customer Service Issue,0.6407,United,"no. sato rebooked me. just upset that my travel office had to fix this, and you couldn't.","@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't."
569826452633313280,positive,1.0,,,American,eventually the call got through. not sure what changed. thank you a lot though!,@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!
568999266741411840,positive,1.0,,,Southwest,hey southwest! i wanna go to see ! you guys are a lot better then jet blue.,@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.
567734329212940288,positive,1.0,,,Southwest,great job!! looking forward to my next trip being able to use this new feature!,@SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature!
569706908002578432,negative,1.0,Late Flight,1.0,US Airways,this is the worst flying experience of my life. flight scheduled for departure at 5:44pm from phl. 5+ hrs late flightr guess where i am?,@USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am?
568781819233091584,neutral,0.6529,,,Virgin America,are you ready!? let's say it together.. 'noooo turbulence today!' 😘,@VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' 😘
568881357583097857,negative,0.6747,Bad Flight,0.3477,United,just landed. might want to check flight 304 plane from houston. that sound was during takeoff &amp; landing,@united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff &amp; landing http://t.co/QKquRagGoO
568067878546755584,positive,1.0,,,Southwest,awesome!!! sending now.,@SouthwestAir Awesome!!! Sending now.
569858330421694465,negative,1.0,Customer Service Issue,1.0,American,"telling frustrated customers ""we are super busy, please call back late flightr kthxbai"" and then hanging up is not the best practice.","@AmericanAir Telling frustrated customers ""we are super busy, please call back Late Flightr kthxbai"" and then hanging up is not the best practice."
569002132621398016,negative,1.0,Late Flight,0.6579,Southwest,been sitting outside our gate for 30 mins at lga. why no move to another gate? we'e baking on this plane!?! flight #3415,@SouthwestAir Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415
568832151119990784,negative,1.0,Customer Service Issue,0.3555,United,your website is a complete joke when using safari!,@united your website is a complete joke when using safari!
569143704109215745,negative,1.0,Flight Attendant Complaints,0.3387,US Airways,"paid to upgrade to first class, went up to admirals club at phx airport to be turned away because our flight is to cun and not mc","@USAirways paid to upgrade to first class, went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC"
570270436463759360,negative,1.0,Customer Service Issue,0.6735,United,thnx for quick reply but don't think you can assist. our intl grp will be put to considerable inconvenience today.,@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.
568033591973847040,negative,1.0,Lost Luggage,0.6774,US Airways,they lost my bag baggage handlers broke open my bag and stole my camera,@USAirways @BohnJai they lost my bag @PHL baggage handlers broke open my bag and stole my camera
568940704451289089,neutral,1.0,,,Delta,who do you think is gonna win mayweather or pacquiao?,@JetBlue who do you think is gonna win Mayweather or Pacquiao?
569830532516868097,negative,1.0,longlines,1.0,American,not sure why we are being made to stand in line outside for plane that isn't ready to board when i could be sitting inside,@AmericanAir not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside
569281170996891649,negative,1.0,Customer Service Issue,1.0,US Airways,"call dropped &amp; no call back...another 45min-hour for another rep. the worst cs ever, online, by phone &amp; in person.","@USAirways call dropped &amp; no call back...another 45min-hour for another rep. The worst CS ever, online, by phone &amp; in person."
569974710915571712,positive,0.677,,0.0,Southwest,really easy for locals to get down to the strip. book.,@SouthwestAir really easy for locals to get down to the strip. book.
569682747712770048,negative,1.0,Cancelled Flight,1.0,Southwest,very disappointed in your handling of tonight's cancelled flighted dallas flight. not that it was cancelled flighted but no contingencies.,@SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight.  Not that it was Cancelled Flighted but no contingencies.
569907019081228288,negative,1.0,Customer Service Issue,1.0,American,i can't get through to a customer rep to help me out. this is the only option i have got.,@AmericanAir I can't get through to a customer rep to help me out. This is the only option I have got.
569721410542645248,neutral,1.0,,,American,48 hours and still no bag. could have flown to costa rica and back by now. i had gifts for my family in my bags.,@AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags.
569620452043317249,negative,1.0,Customer Service Issue,1.0,American,"...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window.","@AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window."
570309000279023616,neutral,1.0,,,US Airways,fortunately you have staff like lynn s. and deedee who actually understand customer service and simply being nice.,@USAirways Fortunately you have staff like Lynn S. and DeeDee who actually understand customer service and simply being NICE.
567893710949588993,negative,1.0,Flight Attendant Complaints,0.6803,US Airways,really u gave 6 scotch on the rocks to an out of control drunk and would not let my sister change seats when he was grouping her,@USAirways  really u gave 6 scotch on the rocks to an out of control drunk and would not let my sister change seats when he was grouping her
569628242044428288,negative,1.0,Flight Attendant Complaints,1.0,US Airways,799 from ams to phl today- 3 of 4 flight attendants were downright rude and hostile and made the 8+ hour flight even worse.,@USAirways 799 from AMS to PHL today- 3 of 4 flight attendants were downright rude and hostile and made the 8+ hour flight even worse.
568880036234682370,negative,1.0,Can't Tell,0.6632,United,i can't even look at you right now. i'll call you when i'm not so mad.,@united I can't even look at you right now. I'll call you when I'm not so mad.
568180525644398593,negative,1.0,Bad Flight,1.0,United,"#1007 houston-bogota with an engine problem, mechanics trying to ""fix"" the problem, safety first, better to change the plane","@united #1007 Houston-Bogota with an engine problem, mechanics trying to ""fix"" the problem, safety first, better to change the plane"
568965883730776065,negative,1.0,Damaged Luggage,0.3437,United,or how about next time my bag is underweight you guys credit me $200. or how about i take my business to an airline that cares.,@united or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares.
570251671265083393,neutral,0.6609,,,Delta,thank you! headed from lbc to oak !,@JetBlue thank you! Headed from LBC to OAK !
568064178478571520,negative,1.0,Customer Service Issue,1.0,US Airways,will never travel with you again. this is insanity. storms are inevitable but making us hold to just add a lap child #badservice,@USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice
570303399276761088,positive,1.0,,,Southwest,thank you so much completely made things right!,@SouthwestAir thank you so much completely made things right!
569641343254970368,negative,1.0,Lost Luggage,0.6989,US Airways,can you please help me find my luggage since you're the one who lost it? your customer service sucks.,@USAirways can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS.
567873006501888000,negative,1.0,Flight Attendant Complaints,0.6544,Delta,supervisor humiliated us and was uncompromising. we were completely blindsided!,@JetBlue supervisor humiliated us and was uncompromising. We were completely blindsided!
569436958281183233,negative,0.6842,Lost Luggage,0.6842,Delta,"yep, still waiting for bags at #jfk. what's the holdup? looks like we are the only flight that got in at this time..??","@JetBlue Yep, still waiting for bags at #JFK. What's the holdup? Looks like we are the only flight that got in at this time..??"
569846678351540224,negative,1.0,Can't Tell,0.3456,United,i need assistance. due to your incompetence i need to reschedule a connection. i will never fly again.,@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.
568528656584146944,positive,0.6598,,,United,i will thank you!,@united I will thank you!
567781731156377600,negative,0.6716,Cancelled Flight,0.6716,Southwest,my flight was cancelled flightled monday. just looking to cancelled flight and credit my card. that's all.,@SouthwestAir my flight was Cancelled Flightled Monday.  Just looking to Cancelled Flight and credit my card.  That's all.
569525636575793152,negative,1.0,Flight Attendant Complaints,0.6571,US Airways,"um, we knew this storm was coming, ? is why didn't useless air? staff accordingly u idiots!","@USAirways @Sb5551 Um, WE knew this storm was coming, ? Is why didn't USeless Air?  Staff accordingly u idiots!"
569647597666889728,negative,1.0,Late Flight,0.6565,US Airways,"holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving","@USAirways holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving"
568997136643309568,negative,1.0,Can't Tell,0.6811,US Airways,wonder if this misery is considered a damage in a breach of contract lawsuit #lawyerup,@USAirways wonder if this misery is considered a damage in a breach of contract lawsuit #lawyerup
569678632567881728,negative,1.0,Can't Tell,0.3515,US Airways,"- had to call to find out i was re-booked tomorrow, why ask for my number an email for day of info","@USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info"
569832383991525377,negative,1.0,Cancelled Flight,0.6422,American,", i was told my flights 2516 &amp; 2244 was cancelled flightled. but i don't seem to have any date/time changes. i've been waiting for a call","@AmericanAir , I was told my flights 2516 &amp; 2244 was Cancelled Flightled. But I don't seem to have any date/time changes. I've been waiting for a call"
570091216013955073,negative,1.0,Lost Luggage,1.0,United,lost bag process is broken. agent promised they'd call &amp; hold my bag when found. now they're waking me at 3am w/ delivery. #fail,@united Lost bag process is broken. Agent promised they'd call &amp; hold my bag when found. Now they're waking me at 3am w/ delivery. #fail
570275970046775297,negative,0.6791,Customer Service Issue,0.3727,American,i'm not sure what happened to my usairways status when the merger took place.,@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.
568867068331864064,neutral,0.6773,,0.0,Virgin America,i think i left something on the plane yesterday. who do i call...ah!,@VirginAmerica I think i left something on the plane yesterday. who do i call...ah!
569314535103983617,negative,1.0,Lost Luggage,0.6771,Southwest,9 hours at this airport and you can't move a bag from one plane to another! #furious,@SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious
570248242853773312,positive,1.0,,,US Airways,haha no worries you guys are the best! +1 for spelling my name correctly,@USAirways haha no worries you guys are the best!  +1 for spelling my name correctly
567962289460137984,neutral,1.0,,,United,"hi, i read there are weather warnings on the east coast of the us. would a flight from lhr to sfo be affected?","@united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?"
569153491983327232,negative,1.0,Late Flight,1.0,United,3 hours of sitting in the plane that hasn't left the gate yet. 6 more hours of actual flying left.,@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.
568261238444167170,negative,1.0,Lost Luggage,1.0,United,it's not there we tried. it's already here in cancun just no one has delivered it,@united it's not there we tried. It's already here in cancun just no one has delivered it
567805176388788224,negative,1.0,Customer Service Issue,1.0,United,you're just using automated responses and don't have the decency to actually care/respond,@united you're just using automated  responses and don't have the decency to actually care/respond
569938450633388032,neutral,1.0,,,Delta,with 3 kids and 11 days 340 + doesn't work and it's months in advance,@JetBlue with 3 kids and 11 days 340 + doesn't work and it's months in advance
570001283907768320,negative,1.0,Late Flight,1.0,US Airways,so i get bumped to the 6pm to birmingham which is now delayed because the pilots scheduled don't have enough hours together. fail,@USAirways so I get bumped to the 6pm to Birmingham which is now delayed because the pilots scheduled don't have enough hours together. Fail
569898392647811072,neutral,1.0,,,American,fl 249 to dfw is leaving newark on time but is going to nashville first. will i get stuck in nashville?,@AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first.  Will I get stuck in Nashville?
568202482746335232,neutral,1.0,,,Delta,"it's absolute madness in the west, but tell me who you like between and","@JetBlue It's absolute madness in the west, but tell me who you like between @memgrizz @warriors @spurs and @okcthunder"
568179392293281792,neutral,0.6865,,,Delta,do you sell open tickets? i have a sick relative and may have to travel at a moments notice. sad but true.,@JetBlue do you sell open tickets? I have a sick relative and may have to travel at a moments notice. Sad but true.
569287433008754688,positive,1.0,,,United,that's great! pls let me know when u start!,@united that's great! pls let me know when u start!
569339932801703936,negative,1.0,Can't Tell,0.6775,Delta,complete waste of an entire day. pathetic.,@JetBlue Complete waste of an entire day. Pathetic.
570293527982301184,positive,0.7004,,,Southwest,"never mind, i moved my flight to tomorrow. thanks for the help!","@SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!"
569747874952683520,negative,0.6395,Can't Tell,0.3256,Delta,flight was two days ago. flight 1918 from pos.,@JetBlue flight was two days ago. Flight 1918 from POS.
569842452716236800,negative,1.0,Can't Tell,0.6702,United,what is going on with united's mileage program? you pay $500 for a ticket and get a fraction of that as pqd credit?,@united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?
568213658117005314,positive,1.0,,,Delta,thanks. i appreciate your prompt response.,@JetBlue thanks. I appreciate your prompt response.
569723892358467584,negative,1.0,Customer Service Issue,1.0,United,you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support,@united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support
567889613714522113,positive,1.0,,,US Airways,that would be lovely! you have great people working in your organization.,@USAirways  that would be lovely! You have great people working in your organization.
569338032572116992,neutral,0.6745,,0.0,United,traveling with 3 young kids!! chose our original flights for a reason.,@united traveling with 3 young kids!! Chose our original flights for a reason.
568812654346653697,neutral,0.6392,,,Delta,ok cool. i need to listen to some dre and snoop en route to la. that would have been a shame.,@JetBlue OK cool.  I need to listen to some Dre and Snoop en route to LA.  That would have been a shame.
568182544124014592,negative,1.0,Lost Luggage,0.8436,Delta,i am heading to jfk now just on principle alone to deal w my lost &amp; damaged bag. #jetblue #jetbluesucks #jfk #badservice #fail,@JetBlue I am heading to JFK now just on principle alone to deal w my lost &amp; damaged bag. #jetblue #jetbluesucks #jfk #badservice #fail
567719957686136832,negative,0.7201,Customer Service Issue,0.7201,Delta,please provide me your direct email for me to explain.,@JetBlue please provide me your direct email for me to explain.
569076249487925248,negative,1.0,Customer Service Issue,0.6733,Southwest,i need your help but no one will pick up the phone.,@SouthwestAir I need your help but no one will pick up the phone.
569619545893306369,negative,1.0,Late Flight,1.0,United,seriously? ua 806. delayed because of the copilot isn't here? for 1.5 hours and he is only flying from raleigh? disappointing,@united seriously?   UA 806.  Delayed because of the copilot isn't here?  For 1.5 hours and he is only flying from Raleigh? Disappointing
569588082284101633,negative,1.0,Customer Service Issue,0.6931,United,line full of worried customers and guy at desk says so sorry you will have to take care of your problems late flightr i don't have time.,@united line full of worried customers and guy at desk says so sorry you will have to take care of your problems Late Flightr I don't have time.
568892942770786304,neutral,1.0,,,Southwest,any spare tickets for vegas? would be forever grateful! #destinationdragons,@SouthwestAir any spare tickets for Vegas? Would be forever grateful! #DestinationDragons
568841068348878848,negative,0.6804,Customer Service Issue,0.6804,US Airways,how do i get you to stop sending me emails about my ex boyfriends account? i don't care how many points he has! he only has,@USAirways how do I get you to stop sending me emails about my ex boyfriends account? I don't care how many points he has! He only has
568100626183417856,neutral,1.0,,,Southwest,sent,@SouthwestAir sent
567728481623359488,negative,1.0,Customer Service Issue,1.0,US Airways,i expect something more than telling me to see an agent to rebook my flight...,@USAirways I expect something more than telling me to see an agent to rebook my flight...
570201440704028672,negative,0.6515,Bad Flight,0.6515,United,so what does someone with severe anxiety do when the one person who can help him isn't next to him?,@united So what does someone with severe anxiety do when the one person who can help him isn't next to him?
569226228152053760,negative,1.0,Customer Service Issue,0.3712,United,why are you charging people to see the freaking flight map?,@united why are you charging people to see the freaking flight map? https://t.co/AgPb45v8wt
568899516872568832,positive,1.0,,,United,: thanks! i will catch my conection! :),@united : thanks! i will catch my conection! :)
569957187138797569,negative,1.0,Late Flight,0.3614,Southwest,but when do i get my gin &amp; tonic !?!?,@SouthwestAir but when do I get my gin &amp; tonic !?!?
568542661684015105,positive,1.0,,,United,so excited i was put on an earlier flight to get home! woo hoo! #travel 🎉🎉🎉,@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel 🎉🎉🎉
569539746348675073,negative,1.0,Customer Service Issue,0.6517,Delta,"there was a closure? people here need to inform passengers, not send them gate to gate w no info on boards re: updated departures","@JetBlue there was a closure? People here need to inform passengers, not send them gate to gate w no info on boards re: updated departures"
569362149400838144,negative,0.6534,Customer Service Issue,0.3372,US Airways,you won't give us a hotel or food. can you at least suggestion options for making it to the metro city i have a ticket to?,@USAirways You won't give us a hotel or food. Can you at least suggestion options for making it to the metro city I have a ticket to?
568541894076026881,neutral,0.6687,,0.0,US Airways,any word on whether or not flight 1971 from seattle to charlotte will have connections held? or...,@USAirways any word on whether or not flight 1971 from Seattle to Charlotte will have connections held? Or...
569471635163643905,positive,1.0,,,United,i still like you united airlines,@united @suntoshi I still like you united airlines
569905559652012032,negative,1.0,Flight Attendant Complaints,0.6608,US Airways,houston gate 17 customer service needs to treat people with respect. there are hardly people waiting! #chillpill #usairwaysfail,@USAirways  Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail
569808684252942336,positive,1.0,,,United,i am impressed with your super-fast reply to,@united I am impressed with your super-fast reply to @CGJase
567746544536145921,positive,1.0,,,Southwest,always when i fly sw. #loyalrrmember,@SouthwestAir always when I fly SW. #loyalRRmember
567730472076464129,negative,1.0,Late Flight,0.3487,United,gold star for united- change my flight- miss all connections- but can't accommodate me until a much late flightr arrival time-not happy!,@united Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY!
569633562879619073,positive,0.6711,,,Delta,thanks for answering my questions!,@JetBlue thanks for answering my questions!
569846045892608001,negative,1.0,Customer Service Issue,0.6414,American,"if you care, could you have someone call me to explain what is going on.","@AmericanAir If you care, could you have someone call me to explain what is going on."
569967925416886273,negative,0.6703,Can't Tell,0.34,United,i think he actually did not like your screen 😃😃😃,@united i think he actually did not like your screen  @campilley 😃😃😃
569512408420622336,negative,1.0,Cancelled Flight,1.0,US Airways,and the lies continue. just waited another hr to get boarding passes for flight supposedly created today which is now cancelled flightled?!,@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!
570079290953486338,negative,0.6569,Damaged Luggage,0.3449,American,"great, then tell me how you will fix it? #media #filmcrew #photography #cameragear","@AmericanAir Great, then tell me how you will fix it? @Suntimes @WSJ @latimes @nytimes #media #filmcrew #photography #cameragear"
568829686257623040,neutral,0.6555,,,Southwest,is that,@SouthwestAir is that @MurraySawChuck
568973348840943616,positive,1.0,,,Delta,thanks for letting us know. hoping for no more delays!,@JetBlue thanks for letting us know. Hoping for no more delays!
568482925177651201,neutral,0.6743,,0.0,US Airways,yes travel is complete flight 5095 from clt to cak feb 18,@USAirways yes travel is complete flight 5095 from CLT to CAK Feb 18
570006028864999424,negative,0.6422,Customer Service Issue,0.6422,American,"thx, someone picked up after 45 minutes","@AmericanAir Thx, someone picked up after 45 minutes"
569941389208719360,negative,1.0,Flight Booking Problems,0.3482,American,did you guys get rid of the functionality on to put a reservation on hold for 24 hours? i don't see it,@AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it
569629305023569922,negative,1.0,Customer Service Issue,0.7188,American,there's a direct from miami w a seat but u rebooked niece tuesday. can't get through on phones? #customerservicefail,@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail
568940002849255425,negative,1.0,Customer Service Issue,0.6633,Virgin America,there is something wrong with you website in safari iphone,@VirginAmerica there is something wrong with you website in Safari iPhone
569846619996360704,neutral,1.0,,,US Airways,"i just reserved a flight with my companion certificate, where do i mail the certificate for verification???? thx!!!","@USAirways  I just reserved a flight with my companion certificate, where do I mail the certificate for verification???? THX!!!"
568236000390082560,neutral,0.6529,,0.0,United,was in the air. just dmd you,@united was in the air. Just DMd you
569202179476754432,negative,1.0,Lost Luggage,0.6452,Southwest,is really gonna hear my mouth about this bag situation.,@SouthwestAir is really gonna hear my mouth about this bag situation.
569746612433629184,negative,0.6932,Bad Flight,0.3636,US Airways,now u horrible people say you have no where for her to sleep?,@USAirways now U horrible people say you have no where for her to sleep?
569591456190504961,neutral,0.6354,,0.0,United,you must follow me in order for me to send you a direct message if that is what you meant.,@united You must follow me in order for me to send you a direct message if that is what you meant.
569597857013084160,negative,1.0,Customer Service Issue,0.6685,US Airways,-- i've been on hold 40 mins to cancelled flight my reservation for this afternoon. is there another way? web tells me to call.,@USAirways -- I've been on hold 40 mins to Cancelled Flight my reservation for this afternoon. Is there another way? Web tells me to call.
567901267063803904,neutral,1.0,,,United,hello. just wondering how long it might take for turkish airlines flights to show up in my united miles. thanks.,@united Hello. Just wondering how long it might take for Turkish Airlines flights to show up in my United miles. Thanks.
570002051108769792,negative,1.0,Cancelled Flight,1.0,American,i will never fly with you guys again! i am stuck in memphis another day. called to be credit something anything,@AmericanAir I will never fly with you guys again! I am stuck in memphis another day. Called to be credit something anything
569693664433156096,negative,1.0,Flight Booking Problems,1.0,American,having trouble getting rebooked,@AmericanAir  having trouble getting rebooked
569662221099384832,negative,1.0,Customer Service Issue,1.0,American,you know nothing about customer service and i'll make sure everyone knows it,@AmericanAir you know nothing about customer service and I'll make sure everyone knows it
568854082536001536,negative,0.6531,Customer Service Issue,0.6531,United,why do i have to go thru the details of the flight i want w/ the recording to then repeat all when a real person gets on the line?,@united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?
567740187380170752,neutral,0.6872,,,United,thank you!!!!! and next flight to durango then driving to farmington new mexico for work! but hitting the slopes in durango!,@united thank you!!!!! And next flight to Durango then driving to Farmington New Mexico for work! But hitting the slopes in Durango!
569644168584105984,negative,1.0,Flight Attendant Complaints,1.0,American,"no gate agent, and only 3 pa updates for 3 hours, hinted at abandonment. horrible experience for all passengers.","@AmericanAir @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers."
570242829294960640,negative,1.0,Late Flight,0.6758,American,now we are waiting on nitrogen for the struts and the airport nozzle is not calibrated so they are trying to find another???,@AmericanAir now we are waiting on nitrogen for the struts and the airport nozzle is not calibrated so they are trying to find another???
570048310876119040,negative,1.0,Lost Luggage,0.6572,American,i'm here standing at baggage claim waiting for bags for over an hour at dfw. the gate is 100 feet from here! #nothappy,@AmericanAir I'm here standing at baggage claim waiting for bags FOR OVER AN HOUR at DFW. The gate is 100 feet from here! #nothappy
567831075763003393,negative,1.0,Cancelled Flight,1.0,Southwest,understand weather is an issue but on time cancelled flighted reinstated cancelled flighted with hardly any updates and doing nothing for me= :(,@SouthwestAir understand weather is an issue but on time Cancelled Flighted reinstated Cancelled Flighted with hardly any updates and doing nothing for me= :(
569492106923806720,negative,1.0,Customer Service Issue,1.0,US Airways,"trick for getting into your hold queue? i've been calling since thursday and keep getting the ""call back late flightr"" message","@usairways trick for getting into your hold queue?  I've been calling since Thursday and keep getting the ""call back Late Flightr"" message"
567781227537915906,negative,1.0,Late Flight,1.0,US Airways,and it's 3:22 with no sign of boarding.... can i please get another update?,@USAirways And it's 3:22 with no sign of boarding.... Can I please get another update?
569580197709783040,negative,1.0,Bad Flight,1.0,United,"a baby shit its pants half way through my flight and it smelled like shit, what are you going to do about this?","@united a baby shit its pants half way through my flight and it smelled like shit, what are you going to do about this?"
569662113989439488,negative,1.0,Customer Service Issue,0.6524,American,now i have to pay for a hotel a car ride miss classes which i pay 30k for and miss work and you tell me to talk to someone,@AmericanAir now I have to pay for a hotel a car ride miss classes which I pay 30k for and miss work and you tell me to talk to someone
568202855166967808,neutral,0.6489,,,Southwest,thanks!!! :) it is good to air on the side of caution,@SouthwestAir Thanks!!! :)  It is good to air on the side of caution
569662471213948928,negative,1.0,Late Flight,0.6278,American,aa 100 - good job overselling this flight. delayed 90 minutes to deplane the overflow passengers' bags.,@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.
568258093051727873,neutral,1.0,,,US Airways,just noticed that i don't believe i saw a confirmation for a flight i bought a few weeks ago. def paid though. #help #resend?,@USAirways just noticed that I don't believe I saw a confirmation for a flight I bought a few weeks ago. Def paid though. #help #resend?
567732351774781440,negative,1.0,Flight Booking Problems,0.6809,US Airways,"that is not an excuse to have such a poor website flight booking problems options! my yearly vacation is about to fall through, ubetter do smth!","@USAirways 
That is not an excuse to have such a poor website Flight Booking Problems options! My yearly vacation is about to fall through, ubetter do smth!"
568562804837490688,negative,1.0,Flight Attendant Complaints,0.6632,United,wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated,@united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated
569615636869062659,negative,1.0,Customer Service Issue,0.6495,Delta,you guys really suck! i just spent 40 minutes on the phone linking my credits to my account. they are still not there! 1/2,@JetBlue You guys really suck! I just spent 40 minutes on the phone linking my credits to my account.  They are still NOT there! 1/2
568586894776406017,negative,1.0,Flight Attendant Complaints,0.6509,Delta,it is absurd that i have waited more than 45mins because the flight attendant assigned for my flight is late flight. you dont have others?,@JetBlue it is absurd that I have waited more than 45mins because the flight attendant assigned for my flight is Late Flight. You dont have others?
568050777744379904,positive,1.0,,,Virgin America,congrats vx on the new route! ✈️🎉,@VirginAmerica Congrats VX on the new route! ✈️🎉
570297970891075584,neutral,1.0,,,United,just submitted my response on the link you sent.,@united Just submitted my response on the link you sent.
569872921700667392,neutral,0.6646,,0.0,American,at lax &amp; just got off the phone w/reservations. every flight that'd get me to bos before 11 am tmrw is apparently unavailable 😐,@AmericanAir at LAX &amp; just got off the phone w/reservations. Every flight that'd get me to BOS before 11 am tmrw is apparently unavailable 😐
569860082965426176,negative,1.0,Cancelled Flight,1.0,American,my flight 1106 was cancelled flightled and i need to get back to cleveland. what are my options?,@AmericanAir my flight 1106 was Cancelled Flightled and I need to get back to Cleveland. What are my options?
570190438281248768,positive,0.6779999999999999,,,Delta,great will do once i land in jfk,@JetBlue great will do once I land in JFK
569647318535786496,negative,0.7090000000000001,Customer Service Issue,0.7090000000000001,US Airways,been on hold for over and hour now.,@USAirways been on hold for over and hour now.
569296792426295297,negative,1.0,Late Flight,1.0,Southwest,now our pilots timed out...#getmeoutofhere,@SouthwestAir now our pilots timed out...#getmeoutofhere
568775800599801856,negative,1.0,Late Flight,0.3486,US Airways,i did not want to hang out on your plane all day when i am traveling to get work done and turn right back around. unacceptable,@USAirways I did not want to hang out on your plane all day when I am traveling to get work done and turn right back around. Unacceptable
570295901555699712,positive,0.6882,,,American,thanks!!,@AmericanAir thanks!!
569871068833435648,negative,0.6578,Flight Booking Problems,0.6578,American,"thanks, but that results in missing the conference i'm attending. are there options to book earlier,or if not,receive a refund?","@AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?"
569698856037789696,negative,1.0,Bad Flight,0.3488,American,ever think about being prepared and bringing in more people? does anyone have any business sense at aa?,@AmericanAir @DuaneNClark  ever think about being prepared and bringing in more people? Does anyone have any business sense at AA?
568715209944244224,negative,1.0,Flight Attendant Complaints,0.3571,US Airways,"7+ hrs stranded in dca...zero apologies and the worst customer service. been a faithful traveler for 15+ years, but no more!","@USAirways 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years, but no more!"
568100257931747328,positive,1.0,,,Virgin America,has the most incredible customer service i've ever experienced! so refreshing!,@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!
569888280793063424,neutral,1.0,,,Southwest,thank you-- i may have already responded but was 8uxzj2,"@SouthwestAir @ClinicPolly 
Thank you-- I may have already responded but was 8UXZJ2"
568100000418250752,negative,1.0,Cancelled Flight,0.35,United,"what do you think missing meetings is worth? a flight voucher? i fly all the time, so what would make it right?","@united what do you think missing meetings is worth?  A flight voucher?  I fly all the time, so what would make it right?"
568824987244584961,negative,1.0,Bad Flight,0.6947,United,i'm not know if the seats are actually narrower than other seats but they feel like it. or maybe i'm extra bloated.,@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.
569662132582621184,negative,1.0,Late Flight,1.0,United,hey so many time changes for ua 1534. we going tonight or what? mia - ewr,@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR
568961016782036992,negative,1.0,Bad Flight,0.3864,United,you're right. good you caught the mechanical failure. too bad there are no blankets. but ok.,@united you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok.
568011684067078144,negative,1.0,Late Flight,1.0,United,why haven't you updated that flight 4411 is delayed? super frustrating,@united why haven't you updated that flight 4411 is delayed? Super frustrating
569671981852798976,negative,1.0,Flight Attendant Complaints,0.3477,Delta,"after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. incredible!","@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!"
568815893641211905,negative,0.6598,Flight Booking Problems,0.6598,United,bummer. might have to go with card instead. ty for response though.,@united Bummer. Might have to go with @AmericanAir card instead. TY for response though.
569920824905306113,neutral,0.6545,,0.0,Virgin America,i &lt;3 flying va but life happens and i am trying to #change my trip jperhi can you help.va home page will not let me ?,@VirginAmerica I &lt;3 Flying VA But Life happens and I am trying to #change my trip JPERHI  Can you help.VA home page will not let me ?
569630987858132992,negative,1.0,Bad Flight,0.3371,United,of course. but interesting how united doesn't seem to have a good sense on what's happening with flight,@united of course. But interesting how United doesn't seem to have a good sense on what's happening with flight
568275380441726977,negative,0.6485,Customer Service Issue,0.3384,United,"^gj funny, i did and the attendant recommended me tweeting you letting you know about my subpar customer service. #runaround","@united ^GJ funny, I did and the attendant recommended me tweeting you letting you know about my subpar customer service. #RunAround"
569342336158851074,negative,1.0,Customer Service Issue,0.6857,Delta,we are well aware. insufficient info. no options.,@JetBlue we are well aware. Insufficient info. No options.
569738748885278720,negative,1.0,Bad Flight,0.3455,United,maybemange the airline alittlebetter. arrived at lax and no gate! #howisthatpossible always the same thing w/u,@united maybemange the airline alittlebetter. Arrived at LAX and no GATE! #howisthatpossible always the same thing w/u
569687874288914432,negative,1.0,Customer Service Issue,0.3439,Delta,i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi😭 why dont you guys go to maimi???,@JetBlue i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi😭 why dont you guys go to maimi???
568364074427420672,negative,1.0,Customer Service Issue,0.6275,US Airways,checked in last night @ airport by supervisor w boarding pass for 1a - boarding today seat changed to 7f. how does that happen?,@USAirways checked in last night @ airport by supervisor w boarding pass for 1A - boarding today seat changed to 7F. How does that happen?
570295745921880064,positive,0.6529,,,American,thanks keep me updated just hope i make either of my connections to killeen tx,@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx
569346870423769088,negative,0.6774,Cancelled Flight,0.3441,Delta,thanks! yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...!,@JetBlue thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...!
568987540155453440,positive,1.0,,,Delta,of course !!!!,@JetBlue of course !!!!
568472719102234624,neutral,1.0,,,Virgin America,"done, but i need the receipt asap. could you please help? #150219-000114","@VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114"
568828648687591424,neutral,0.6625,,0.0,Virgin America,weather delays &gt; next few weeks ;) #jfk #bos #dca,@VirginAmerica weather delays &gt; next few weeks ;) #JFK #BOS #DCA
569627946459275264,positive,0.6890000000000001,,,Southwest,thank you!,@SouthwestAir thank you!
569598991463268352,negative,0.7257,Flight Attendant Complaints,0.3919,American,when do i get my personal response and apology for your crew's having forgotten to load baggage onto my flight?,@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?
568432405482229760,positive,1.0,,,Delta,you guys are lucky i love you,@JetBlue you guys are lucky I love you
569990010067423233,neutral,1.0,,,US Airways,can you priv chat to help chairman reroute,@USAirways can you priv chat to help chairman reroute
568158427664527360,negative,1.0,Customer Service Issue,1.0,US Airways,i've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering.,@USAirways I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering.
568527605063757824,negative,1.0,Late Flight,0.3527,US Airways,tells me to talk to about my delayed flights. aa tells me to talk to us. #ihatemergers,@USAirways tells me to talk to @AmericanAir about my delayed flights. AA tells me to talk to US. #ihatemergers
569641346316640256,positive,1.0,,,United,resolved. over hour of work on ground &amp; somehow the system reset itself during takeoff. i appreciate the quick response/service.,@united Resolved. Over hour of work on  ground &amp; somehow the system reset itself during takeoff. I appreciate the quick response/service.
567756837320392705,neutral,1.0,,,United,q: just purchased ticket to #hawaii for trip in late flight-march. does this mean we will acquire miles based on price or distance flown?,@united Q: Just purchased ticket to #Hawaii for trip in Late Flight-March. Does this mean we will acquire miles based on price or distance flown?
568211263303639040,negative,1.0,Flight Attendant Complaints,0.3489,US Airways,so far i've gotten six different answers,@USAirways so far I've gotten six different answers
568576763212619777,negative,1.0,Flight Booking Problems,0.7052,United,should contact me and the others on my flight who can't get their website to work. none of our info is valid!,@united should contact me and the others on my flight who can't get their website to work. None of our info is valid! http://t.co/3zpJr7kWbk
569691144897953793,negative,1.0,Cancelled Flight,1.0,Southwest,a-list preferred. den-dal flight cancelled flightled 30 min prior to boarding. best option was tue afternoon. seriously?!? epic fail.,@SouthwestAir A-list preferred. DEN-DAL flight Cancelled Flightled 30 min prior to boarding. Best option was Tue afternoon. Seriously?!? Epic fail.
570307390752608257,negative,1.0,Flight Booking Problems,0.6796,American,"no thanks. as i said, being denied miles that expired one week ago was the last drop for me; plan to avoid aa as possible.","@AmericanAir no thanks.  As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible."
569342608813793280,negative,1.0,Customer Service Issue,0.6799,Southwest,been on hold over an hr to rebook a cancelled flighted flight. do you have anyone working???,@SouthwestAir been on hold over an hr to rebook a Cancelled Flighted flight. Do you have anyone working???
568873459901702145,negative,0.6675,Can't Tell,0.6675,US Airways,have checked all day. cho needs added. please evaluate.,@USAirways have checked all day.  CHO needs added.  Please evaluate.
567847344307347456,negative,1.0,Late Flight,0.6659999999999999,US Airways,thanks to my trip is all screwed up. ive had to move meetings and a dinner and im still not out of nyc yet,thanks to @USAirways my trip is all screwed up. Ive had to move meetings and a dinner and im STILL not out of nyc yet
567972174398689280,negative,1.0,Damaged Luggage,0.3434,Virgin America,had to spend 5 hours worrying that items in carryon would be broken/stolen since i couldn't carry them on plane or lock bag.,@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.
569223862941929472,positive,0.6778,,,Southwest,y'all are fast we already have our 5 winners! congrats!!,@SouthwestAir y'all are fast we already have our 5 winners! Congrats!!
568196066430083074,negative,0.6970000000000001,Bad Flight,0.6970000000000001,Southwest,"my flight was 952, leaving las vegas at 5:40pm, arriving at chi-mid at 11:00 pm.","@SouthwestAir My flight was 952, leaving las vegas at 5:40pm, arriving at CHI-MID at 11:00 pm."
568779794902614016,negative,1.0,Cancelled Flight,1.0,United,my guess:flight is going to be cancelled flightled because there are 16 empty seats and those who confirmed are not important. #frustrated,@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated
569993437690245120,neutral,1.0,,,Southwest,i knew i was correct!,@SouthwestAir I knew I was correct! http://t.co/9eueYxAwcv
568053507179163648,neutral,0.6351,,0.0,US Airways,how long does it take to receive ticket # from for itin booked via on us flights?,@USAirways How long does it take to receive ticket # from @AmericanAir for itin booked via http://t.co/79waJk7EyT on US flights?
569910943720669184,negative,1.0,Customer Service Issue,0.6822,American,how am i supposed to cancelled flight it if i can't do it online? i don't want to lose all the funds on the ticket. help!!! :(,@AmericanAir How am I supposed to Cancelled Flight it if I can't do it online?  I don't want to lose all the funds on the ticket.  HELP!!! :(
569822102062309376,negative,0.6372,Late Flight,0.6372,American,"hey, what's happening with #aa65 zurich - jfk? appears to have squawked 7700 and landed at london heathrow","@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow"
569838834810093568,negative,1.0,Customer Service Issue,0.6615,American,that is absolutely false stmt. you have a comedy of errors incl no catering etc #getyouracttogether,@AmericanAir that is absolutely false stmt.  You have a comedy of errors incl no catering etc #GetYourActTogether
569224171303145473,positive,0.6489,,,Delta,offered me a complimentary drink for switching seats. stewardess asked for my age &amp; i said 30. we giggled. #goodgenes #ilookyoung,@jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age &amp; I said 30. We giggled. #goodgenes #ilookyoung
569298712247312384,neutral,0.6814,,0.0,United,hoping to get out earlier than 2/23 (only phone option) or assistance with hotel.,@united hoping to get out earlier than 2/23 (only phone option) or assistance with hotel.
569273375954243584,negative,1.0,Cancelled Flight,0.6523,Southwest,i had to switch airlines and eat the difference (which was not insubstantial) and cancelled flight all plans for sat &amp; sun :(,@SouthwestAir I had to switch airlines and eat the difference (which was not insubstantial) and Cancelled Flight all plans for sat &amp; sun :(
570208992439312384,negative,1.0,Late Flight,0.6685,American,"yes starting w/ flight 1278, getting me home more than 48 hours late flightr. record locator bsuxlu","@AmericanAir yes starting w/ flight 1278, getting me home more than 48 hours Late Flightr. record locator BSUXLU"
569844379176853504,negative,1.0,Cancelled Flight,1.0,American,my flight 129 to dallas and 259 to sfo has been cancelled flighted and they can't get me on anything else until tomorrow. you won't put,@AmericanAir my flight 129 to dallas and 259 to SFO has been Cancelled Flighted and they can't get me on anything else until tomorrow. You won't put
569588465593143297,neutral,0.6344,,0.0,US Airways,what's the contact number for the corporate baggage office in phoenix?,@USAirways What's the contact number for the corporate baggage office in Phoenix?
568066927723212800,positive,1.0,,,Delta,"great flight, as always! thank you to the great crew on flight 475! #travel #jetblue","@JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue"
568216411404808192,negative,1.0,Customer Service Issue,1.0,US Airways,"your software is broken. ""call customer support"" is not the fix. like i said earlier, yell at your developers.","@USAirways Your software is broken. ""Call Customer Support"" is not the fix. Like I said earlier, yell at your developers."
570045153295011841,neutral,1.0,,,Delta,“: our fleet's on fleek. &lt;&lt;now that is fuckin funny. 😂,“@JetBlue: Our fleet's on fleek. http://t.co/BBM6PAbORt” &lt;&lt;Now THAT is fuckin funny. 😂
567729368110096385,negative,1.0,Customer Service Issue,1.0,Delta,my request has nothing to do with rescheduling. but customer service has such a bad attitude today. #badservice,@JetBlue my request has nothing to do with rescheduling. But customer service has such a bad attitude today. #badservice
570194141612789760,neutral,1.0,,,American,"travel week, delays, cancelled flightlations, ""if you want to learn more about the merger press 1"", delay my connector in chicago #deice","@AmericanAir travel week, delays, Cancelled Flightlations, ""if you want to learn more about the merger press 1"", delay my connector in Chicago #deice"
570299252141903873,positive,1.0,,,American,this is exactly why ill be flying aa from to dallas! only airline i trust!,@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!
569487788753555456,positive,1.0,,,Southwest,"great flight yesterday from msy to aus!! thank you for such great safety,service and beautiful skies!!","@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http://t.co/X1EqYAHfvZ"
569195472650268672,negative,1.0,Customer Service Issue,0.6484,United,send someone to the customer service counter in person. dia concourse b across from gate b36a.,@united send someone to the customer service counter in person. DIA concourse B across from gate B36a.
570269774594224128,negative,0.6932,Cancelled Flight,0.6932,American,what weather sun is out,@AmericanAir @lpalumbo what weather sun is out
569814339785338880,positive,1.0,,,Virgin America,"is the best airline i have flown on.easy to change your reservation,helpful representatives &amp; a comfortable flying experience","@VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives &amp; a comfortable flying experience"
568916807815438336,negative,1.0,Late Flight,1.0,US Airways,here we go again. same flight as last week. delayed already 45 mins. think the 7:15 can leave phl before 1:15 am? #waitingagain,@USAirways here we go again. Same flight as last week. Delayed already 45 mins. Think the 7:15 can leave PHL before 1:15 am? #waitingagain
569537388986421249,positive,1.0,,,Delta,"she helped me with my problem so easily and was so nice, you guys rock!","@JetBlue she helped me with my problem so easily and was so nice, you guys rock!"
568881791156822017,negative,1.0,Late Flight,1.0,Delta,two delays. a little proactive communication goes a long way. #howhardcanthatreallybe?,@JetBlue Two delays.  A little proactive communication goes a long way. #howhardcanthatreallybe?
569881123741937664,negative,0.6522,Flight Booking Problems,0.337,US Airways,your phone system is not working at all i have been bumped again so now i am at 3 times i need to get out of mco,@USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco
569999632920674304,negative,1.0,Flight Attendant Complaints,0.6999,American,also agent not aware clearly of,@AmericanAir Also Agent not aware clearly of http://t.co/FWKJ49B1LE
569647825299963904,neutral,1.0,,,American,considering it was purchased on the 21st and i attempted to use it again on the 21st i believe it would fit these parameters.,@AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters.
569274195332325377,negative,1.0,Customer Service Issue,0.6606,US Airways,"disappointed with your toll free number. terrible customer service, my flight has been cancelled flightled would like to get home","@USAirways disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home"
570229842626478081,negative,1.0,Can't Tell,1.0,United,"but then again, maybe the would care more to hear what went on than whoever listens to issues you caused","@united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused"
569392880911036416,negative,1.0,Bad Flight,0.6677,US Airways,"after a grt flight to phx last week, tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate.","@USAirways after a grt flight to PHX last week,  tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate."
568619699212140544,negative,1.0,Late Flight,0.6545,US Airways,oh great after a 5 hour delay we get to sit on the plane for another hour without it moving. flight 1137 has been awful,@USAirways oh great after a 5 hour delay we get to sit on the plane for another hour without it moving.  Flight 1137 has been awful
570103908607135744,negative,0.6258,longlines,0.3217,American,"if sna curfew causes diversion, do you provide transportation from lax? on aa1237 now, pilot not sure if we have time.","@AmericanAir If SNA curfew causes diversion, do you provide transportation from LAX? On AA1237 now, pilot not sure if we have time."
569969456190869504,negative,1.0,Flight Attendant Complaints,0.3587,American,"agents in dfw were very kind did their best to help, but this doesn't make up for phx error and attitude! #americant","@AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant"
567760331829559296,negative,1.0,Flight Attendant Complaints,0.6659,Southwest,"the woman working the counter in philly at 630 this am needs to be fired. due to bad weather, i along with other passengers","@SouthwestAir the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather, I along with other passengers"
568906726906335234,positive,0.6523,,0.0,Southwest,got it taken care of! thank you &lt;3,@SouthwestAir got it taken care of! thank you &lt;3
569981968655519744,neutral,1.0,,,American,"so, what should he do next exactly?!","@AmericanAir so, what should he do next exactly?!"
567729749087498240,negative,1.0,Lost Luggage,1.0,US Airways,i didn't even leave the airport and you sent 2 of my bags to philadelphia!,@USAirways I didn't even leave the airport and you sent 2 of my bags to Philadelphia!
569959876706885632,negative,1.0,Lost Luggage,0.708,American,"after being patient about my ""delayed"" bags for 5 weeks, i was told that it could take another 3 to 5 weeks. unacceptable!","@AmericanAir After being patient about my ""delayed"" bags for 5 weeks, I was told that it could take another 3 to 5 weeks. Unacceptable!"
568596833439760384,negative,1.0,Customer Service Issue,0.6768,United,worst service ever. denied access to our flight and then moved flight 6 times. how hard is it to schedule a gate? next time.,@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time.
568774914452418561,negative,1.0,Late Flight,0.3402,Delta,"don't just cling on to the safety card. it safety was really an issue, then flight would have landed immediately. .","@JetBlue don't just cling on to the safety card. It safety was really an issue, then flight would have landed immediately. ."
568111010856480768,negative,1.0,Can't Tell,0.6667,US Airways,yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.,@USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.
570070483338731520,negative,1.0,Flight Booking Problems,1.0,American,which one.?i have been booked on 6 different ones in the past 2 days,@AmericanAir which one.?i have been booked on 6 different ones in the past 2 days
569770363623575552,positive,1.0,,,Virgin America,"love the team running gate e9 at las tonight. waited for a delayed flight, and they kept things entertaining","@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining"
569905765420441600,negative,0.6488,Customer Service Issue,0.3346,American,i dm'd you. anything you can do?,@AmericanAir I DM'd you. Anything you can do?
568185339245756416,negative,0.6309,Flight Booking Problems,0.3251,United,flying tomorrow from mexico to us. mileage tkts dont show 1k status. help,@united flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help
568469645843279872,positive,1.0,,,US Airways,"#success made flight , please thank the crew of 556 great time recovery","@USAirways #success made flight , please thank the crew of 556 great time recovery"
569759892803756032,negative,1.0,Flight Booking Problems,0.6575,American,please reply! how do you mess up my rebook twice???,@AmericanAir Please REPLY!  How do you mess up my rebook TWICE???
568787022472740864,negative,1.0,Can't Tell,1.0,United,screwing me over twice in one month. learned my lesson. we are through.,@united screwing me over twice in one month. Learned my lesson. We are through.
568948170060746752,negative,0.667,Cancelled Flight,0.667,US Airways,need to change div miles ticket after travel started due to weather advisory. told not possible unless flight cancelled flightled. anyhelp?,@usairways Need to change div miles ticket after travel started due to weather advisory. Told not possible unless flight Cancelled Flightled. AnyHelp?
569252020474896385,negative,1.0,Can't Tell,0.6695,US Airways,"comin in clutch and sending me to charlotte then home, i h8 u , except for wayne u a real g #thankjesus #thankme","@USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe"
568106916897034241,negative,1.0,Late Flight,0.6773,US Airways,not patient - originally 11:51 and now 4:41.,@USAirways not patient - originally 11:51 and now 4:41.
569780368309657600,negative,1.0,Flight Booking Problems,1.0,United,i attempted to book a ticket 3 times and kept getting a 'error' message. i hope you didn't still charge me.,@united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me.
568166099184783360,negative,0.6632,Lost Luggage,0.6632,United,"yes, supposed to be here by 6pm. i have a board meeting tomorrow. fingers crossed.","@united yes, supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed."
568265355115814913,positive,0.6472,,0.0,US Airways,thank you. we filled out a claim and hope to have the bags tomorrow.,@USAirways thank you. We filled out a claim and hope to have the bags tomorrow.
570305063052283904,negative,1.0,Bad Flight,0.67,American,thanks for no fresh food on my cross country flight and for making my connection so close no time to eat. tpa-dfw-lax,@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX
569838466697175040,negative,1.0,Customer Service Issue,1.0,American,. it's been 5 hours and still no call and now we are back to being hung up on by an automated system. #americanairlines,@AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system.  #AmericanAirlines
569656756764217345,negative,1.0,Customer Service Issue,1.0,American,"why does your customer service line say ""we are experiencing high call volume"" and then spontaneously hangup on the person?","@AmericanAir why does your customer service line say ""we are experiencing high call volume"" and then spontaneously hangup on the person?"
568885645927686144,negative,1.0,Customer Service Issue,0.3406,US Airways,how do i get through?,@USAirways How do I get through?
569587813856841728,neutral,0.6759999999999999,,0.0,American,"“: george, that doesn't look good. please follow this link to start the refund process:","“@AmericanAir: @TilleyMonsta George, that doesn't look good. Please follow this link to start the refund process: http://t.co/4gr39s91Dl”😂"
568018287302447104,positive,1.0,,,US Airways,thx to gate agt john pascucci for finding us a flight from clt to pvd after our original one was cancelled flightled,@USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http://t.co/YiwLhQhZgp
569700922248581121,positive,0.6687,,0.0,American,didn't really need anything. saw your mentions are often negative. keep up the good work. #gratitude 🇺🇸✈️,@AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude  🇺🇸✈️
569033988855037952,negative,0.6333,Cancelled Flight,0.3222,United,i was flying home for a 9:30am event tomorrow. you pushed back my flight. now i have a $400 ticket that won't get me home in time.,@united I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time.
567963422903705601,neutral,0.6558,,0.0,United,the link in the message i was replying to. #3thparty #itproblems,@united The link in the message I was replying to. #3thparty #ITproblems
569282355904548864,negative,1.0,Customer Service Issue,1.0,Southwest,thank you ^ah. still wish someone picked up the phone - 3hrs- dead phone. taking your tweet as a refund confirmation.,@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.
569695048889028608,negative,1.0,Flight Booking Problems,0.7078,American,"jal and cathay pacific so no, i can't do it online.","@AmericanAir jal and cathay pacific so no, I can't do it online."
569955742276407297,neutral,0.6576,,0.0,American,"uhmmm we need down in dallas,tx for his tour 😫😫😫","@AmericanAir Uhmmm we need @JColeNC down in Dallas,Tx for his tour 😫😫😫"
568806985505726464,neutral,0.6709,,0.0,Delta,that's what we've been told however how would this work if you're going overseas? bottom line is passengers feel as if there's (1),@JetBlue that's what we've been told however how would this work if you're going overseas? Bottom line is passengers feel as if there's (1)
569868478435487744,neutral,0.6735,,0.0,American,- trying to track down backs for two of my attendees #help,@AmericanAir - trying to track down backs for two of my attendees #help
569993176636739584,neutral,1.0,,,Southwest,"briughy me to , #aif2015 &amp; so much more with the #agcommunity","@SouthwestAir briughy me to @ComClassic, #AIF2015 &amp; so much more with the #agcommunity"
568274855814152192,neutral,1.0,,,United,i want a hotel room and a whiskey.,@united I want a hotel room and a whiskey.
569950980638412800,negative,1.0,Late Flight,0.6841,American,sure is. what's more frustrating is being stranded at the airport with our fate in your hands.,@AmericanAir sure is. What's more frustrating is being stranded at the airport with our fate in your hands.
567814769077436416,positive,0.6591,,,Delta,'s ceo battles to appease passengers and wall street -,@JetBlue's CEO battles to appease passengers and Wall Street - http://t.co/uy28D1UEgX http://t.co/vJFV7KSGcQ
568090175122907136,negative,1.0,Late Flight,1.0,Southwest,now it's delayed until 3:55. getting yelled at by attendants not to bother them. getting worse,@SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse
569645294708609025,negative,1.0,Flight Booking Problems,0.3636,American,. reflight booking problems for the following day is unacceptable. dming you that and our phone number.,.@AmericanAir ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number.
569630959718551552,negative,1.0,Flight Booking Problems,0.6658,United,pushing five hours and my time is worth nothing to you. reflight booking problems not an option unfortunately.,@united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately.
569655614432915456,negative,1.0,Late Flight,1.0,Southwest,seriously? four delays? only takes 42 minutes to get to vegas from &amp; i have a connecting flight. #ridiculous,@SouthwestAir Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport &amp; I have a connecting flight. #ridiculous
567730704055037953,negative,0.6468,Customer Service Issue,0.6468,Southwest,trying to get through by phone to confirm that funds from a cancelled flightled reservation can still be used in the future. can u help?,@SouthwestAir Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help?
569260366221348864,negative,1.0,Customer Service Issue,1.0,United,haven’t before and haven’t this time &amp; have checked spam/junk mail just in case—nothing,@united haven’t before and haven’t this time &amp; have checked spam/junk mail just in case—nothing
570093462738984961,neutral,0.6907,,0.0,American,no not yet. waiting to be connected to an agent,@AmericanAir no not yet. Waiting to be connected to an agent
569508707178057728,positive,0.6566,,,Southwest,make the world a better place: visit an elderly relative.,@SouthwestAir Make the world a better place: Visit an elderly relative.
568093784417951744,neutral,0.6685,,0.0,Delta,just a thought!,@JetBlue Just a thought!
569934457215410176,neutral,1.0,,,American,"hahaha.... ""meanwhile in russia....""","@AmericanAir Hahaha.... ""Meanwhile in Russia...."""
569612280989495296,negative,1.0,Flight Booking Problems,0.71,American,help needed ! #complaint ticketed passenger with no available seats scheduled to leave late flightr today,@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today
568983310438805505,positive,1.0,,,Delta,love jetblue's speedy twitter customer service.,@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service.
569676317144133632,negative,1.0,Customer Service Issue,0.6684,American,"on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min late flightr, waiting","@AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min Late Flightr, waiting"
568418165853540352,negative,0.6481,Late Flight,0.3351,United,"reflight booking problems would not have made me reach on time for my meeting. also didn't wanna take a chance, booked myself on instead","@united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead"
570173090774294528,negative,1.0,Lost Luggage,1.0,United,did our bags leave washington yet? that would be convenient seeing as we left there a day ago. #unitedairlines #lostluggage,@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage
570036538488139776,positive,1.0,,,American,congrats on your call center customer service! a guy named fidencio answered and he went above &amp; beyond to help me! 👌👌👌,@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above &amp; beyond to help me! 👌👌👌
568912678917271552,negative,1.0,Can't Tell,1.0,US Airways,you suck and you ruined my day. and my vacation isn't even until june.,@USAirways you suck and you ruined my day. And my vacation isn't even until June.
568905259550056448,negative,1.0,Cancelled Flight,0.6985,Southwest,"totally sucks that my flights were weathered out of existence, but stacy in tucson helped with an overnight in vegas!","@SouthwestAir Totally sucks that my flights were weathered out of existence, but Stacy in Tucson helped with an overnight in Vegas!"
568839278681174016,neutral,1.0,,,Delta,and the from team to offer in-#flight access to journal ... - digital journal,@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/ucF0B0bQ8r
568950850615316480,positive,0.6566,,,United,"i may not hit any new status this year, but i’ve flown several times this year and have tried to book with y’all every time!","@united I may not hit any new status this year, but I’ve flown several times this year and have tried to book with y’all every time!"
568223950926446593,negative,1.0,longlines,0.3363,US Airways,still waiting! captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenlate flightr,@USAirways still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenLate Flightr
569881449249316864,negative,1.0,Flight Booking Problems,0.6495,United,i am trying to make/change reservations and getting extremely frustrated!!! giving up and trying another airline!!!,@united I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!
570224421194964992,positive,1.0,,,American,"thank you aa, this is how i always start my vacations","@AmericanAir thank you AA, this is how I always start my vacations http://t.co/dzKc3auZU9"
568104985935753216,negative,0.634,Customer Service Issue,0.634,US Airways,must be nice to take your customer service phone off the hook! #fendforyourself,@USAirways must be nice to take your customer service phone off the hook! #fendforyourself
568472775729516544,neutral,0.6729,,0.0,US Airways,"just so you know who to complain to ;-) rt : reminder: from 2/28, we’ll be tweeting from .","@AlbertBreer just so you know who to complain to ;-) RT @USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir."
568435677190336512,negative,0.6201,Can't Tell,0.6201,Delta,i am here - what is your resolution?,@JetBlue i am here - what is your resolution?
568167917004718080,negative,0.6709999999999999,Customer Service Issue,0.3395,Delta,only w/ $70 upgrade. unsure why she can't just switch someone around. i called 24 hrs in advance for this reason.,@JetBlue only w/ $70 upgrade. Unsure why she can't just switch someone around. I called 24 hrs in advance for this reason.
570191664628699136,negative,1.0,Flight Attendant Complaints,0.6659,American,she has the guy u served drinks 2 til he needed awheelchair to get off the plane is a more important then the assaulted women,@AmericanAir she has  the guy u served drinks 2  til he needed awheelchair to get off the plane is a more important then the assaulted women
569165128366755840,negative,1.0,Customer Service Issue,1.0,Southwest,"i thank you for the reply but too complicated to dm, really would like to talk to a cust rep. what is going on there?","@SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?"
569927965007417344,positive,0.6517,,0.0,Southwest,thanks. i did go through these motions shortly after my flight yesterday. i wonder how quickly flight attendants are notified.,@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified.
569635077623148545,negative,1.0,Flight Attendant Complaints,0.3626,United,"poor cabin luggage service on ua1266 to bos, i was forced to check in even when there was empty space for bags in the overhead!","@united Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!"
569844088997949440,negative,0.7114,Can't Tell,0.3632,United,you need a bag bouncer. get it together,@united you need a bag bouncer. Get it together
569636003473793024,negative,1.0,Customer Service Issue,0.6431,American,"fair enough. but they could have at least told us. once again it's the lack of communication. delays happen, just tell me","@AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me"
568992314296819712,negative,0.662,Flight Booking Problems,0.662,Delta,why won't the site let me book tickets for nov for jfk to kin?,@JetBlue why won't the site let me book tickets for nov for jfk to kin?
569675861160386560,negative,1.0,Cancelled Flight,1.0,Southwest,"but expect no help from -&gt; &lt;-. our flt was canx at the last minute for ""weather."" we flew home on weatherless .","But expect no help from -&gt;@SouthwestAir &lt;-.  Our flt was canx at the last minute for ""weather.""  We flew home on weatherless @united."
569930805688053761,negative,1.0,Customer Service Issue,1.0,American,terrible response! how about someone picking up the phone and calling me...it is now 49 hours with no luggage,@AmericanAir  terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage
569891023335387136,negative,1.0,Late Flight,1.0,American,flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem?,@AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem?
569277352129138688,negative,0.7158,Cancelled Flight,0.7158,Virgin America,you have any flights flying into boston tomorrow? i need to be home and you cancelled flightled my flight and didn't do anything,@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything
570037998773018624,negative,1.0,Cancelled Flight,1.0,Delta,"not ok to cancelled flight flight 1274 tmrw for ""weather"" &amp; to rebook 4 flight the next day when there is flight tmrw night. no compensation?","@JetBlue not ok to Cancelled Flight flight 1274 tmrw for ""weather"" &amp; to rebook 4 flight the next day when there is flight tmrw night. no compensation?"
569204272795004928,negative,0.6701,Customer Service Issue,0.3505,Virgin America,"trying to reset my password, email never arrives. help?","@VirginAmerica Trying to reset my password, email never arrives. Help?"
569271994212069376,positive,1.0,,,Delta,exciting times ahead! 😁🎉,@JetBlue Exciting times ahead! 😁🎉
568910753652199424,positive,1.0,,,Delta,thanks!,@JetBlue thanks!
570216960321044481,neutral,1.0,,,American,"i'd like the 11c i originally tried for - again, happy to pay the difference","I'd like the 11c I originally tried for @AmericanAir - again, happy to pay the difference"
567614049425555457,negative,1.0,Customer Service Issue,0.3545,United,", link to current status of flights/airports? fly bwi-ewr-mco this morning yet can't yet tell what any problems are except see snow.","@united, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow."
567775418612195328,positive,0.6522,,,United,looks like i'm settled in to where i'm going. thx.,@united looks like I'm settled in to where I'm going.  Thx.
569599260288819201,negative,1.0,Late Flight,1.0,US Airways,yesterday we were delayed for six hours w/lil to no explanation we paid lots of $$ 2 fly w/u &amp; this is how u treat ur customers?,@USAirways yesterday we were delayed for SIX hours w/lil to NO explanation we paid LOTS of $$ 2 fly w/u &amp; this is how u treat ur customers?
568935636318552064,positive,1.0,,,US Airways,yes i did thank you! they did a great job turning the flight in jan !,@USAirways yes I did thank you! They did a great job turning the flight in jan !
570223576038686720,neutral,1.0,,,American,my flight number is 3m 50,@AmericanAir my flight number is 3M 50
569117696610185217,negative,1.0,Customer Service Issue,1.0,United,coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3),@united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3)
568854214136479744,negative,1.0,Bad Flight,0.6774,United,worst flight experience i've ever had. will never ever fly your airline again.,@united worst flight experience I've ever had. Will never ever fly your airline again.
569596394819883008,positive,1.0,,,Delta,"what a great experience on flight from sfo to jfk; seats, service, food, everything is top quality. i will be back. very soon!","@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!"
568104744025268224,negative,1.0,Lost Luggage,1.0,US Airways,"that link is broken. but if it's the online baggage locator, i already tried it and it gave me no useful information.","@USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information."
570031758546063361,negative,1.0,Customer Service Issue,1.0,American,why did you drop my call. why don't you have more people answering phones? why is it always high call volume when i call,@AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call
569592443542343680,negative,1.0,Cancelled Flight,1.0,US Airways,just cancelled flight every flight i have why don't you.,@USAirways Just Cancelled Flight every flight I have why don't you.
567752826353225728,negative,1.0,Customer Service Issue,1.0,Southwest,"not terribly inspired to call ""customer service"" in the future now.","@SouthwestAir not terribly inspired to call ""customer service"" in the future now."
568788152955092992,negative,1.0,Customer Service Issue,0.6804,United,so funny that my boarding pass said priority a because clearly i am not a priority to this airline,@united so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline
568588896218587137,negative,1.0,Can't Tell,0.6942,Delta,my butt hurts.,@JetBlue my butt hurts.
569843745157451776,negative,1.0,Customer Service Issue,1.0,American,stranded in miami because your automated system keeps hanging up on me for two days. help !,@AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help !
568303606710956032,positive,0.6724,,,Virgin America,omg omg😍😍 nonstop dallas to austin on virgin✨😱✈️,@VirginAmerica omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️
568057241435303936,negative,1.0,Can't Tell,1.0,US Airways,", 2nd time this occurred in 3 weeks. i'm not patient. i have no choice. #antitrust issue",",@USAirways 2nd time this occurred in 3 weeks. I'm not patient. I have no choice.  #Antitrust issue"
569598155999674368,negative,1.0,Flight Attendant Complaints,0.3555,American,i was spoken 2 like i'm an idiot and that is not ok!! i don't need to deal w/ that esp after the travel experience i've had,@AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had
569385864712704001,negative,1.0,Lost Luggage,0.6609,United,"your unhelpful team? sure i did. i'm in bangkok, my bag in chicago. are u going to pay for my accommodation s until my bag arrives??","@united your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??"
569659162281377794,negative,1.0,Flight Attendant Complaints,1.0,American,pathetic to have your gate agents lie to my face when you are at fault,@AmericanAir pathetic to have your gate agents lie to my face when you are at fault
568130768788185088,negative,1.0,Lost Luggage,1.0,Southwest,#worstthingever 2days late flightr our lost bag was fedexed somewhere. do you know where cause we don't &amp; it was delivered somewhere,@SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't &amp; it was delivered somewhere
568150150289461249,neutral,0.6769,,0.0,Virgin America,you should still develop an app - then you will be my favorite airline.,@VirginAmerica You should still develop an app - then you will be my favorite airline.
568582794340896768,positive,0.6667,,,Southwest,i look forward to those direct flights to california to see my family more often. thank you #byebyeusairline,@SouthwestAir  I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline
569311060903268352,negative,1.0,Can't Tell,0.648,Virgin America,"a lot of ""apologies"" being thrown out to customers from what i can see.very sad. thanks for nothing. worst airline ever.","@VirginAmerica a lot of ""apologies"" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever."
569837152332333056,negative,1.0,Customer Service Issue,1.0,American,. for two days now i have been trying to reach #americanairlines customer service to change my flight.,@AmericanAir. For two days now I have been trying to reach #AmericanAirlines customer service to change my flight.
568812584469528576,negative,1.0,Lost Luggage,1.0,US Airways,horrible experience to key west lost luggage called to check &amp; was told not to call back reconsidering my flight back,@USAirways horrible experience to key west lost luggage called to check &amp; was told not to call back reconsidering my flight back
569337969233887232,negative,1.0,Can't Tell,0.6526,United,have since dropped to 2 layovers but still not acceptable.,@united have since dropped to 2 layovers but still not acceptable.
569969267589947394,negative,1.0,Customer Service Issue,1.0,American,need to hold or get a call back. just get hung up on by your phone system for 6+ hours now.,@AmericanAir Need to hold or get a call back. Just get hung up on by your phone system for 6+ hours now.
568241382776635392,negative,0.6782,Flight Attendant Complaints,0.3563,Delta,"my mother had overheard a personnel ask the attendant if ""the passengers really knew what was going on"" and the attendant said no.","@JetBlue My mother had overheard a personnel ask the attendant if ""the passengers really knew what was going on"" and the attendant said no."
567822117237170178,negative,0.6556,Late Flight,0.6556,US Airways,"redeemed themselves! flight out at 7:44!!! had to call and negotiate, but thank the lord i'm heading home!!!!!","@USAirways  redeemed themselves!  Flight out at 7:44!!! Had to call and negotiate,  but thank the Lord I'm heading home!!!!!"
569655861297049600,negative,1.0,Lost Luggage,1.0,American,pleaseeee find my suitcase. i want deoderant and a clean shirt for work tomorrow :(,@AmericanAir pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :(
569899102198206464,negative,1.0,Bad Flight,0.3621,US Airways,: premier provider of missed connections! #usairwaysfail,@USAirways : Premier provider of missed connections! #usairwaysfail
569220096490483712,negative,1.0,Customer Service Issue,1.0,Southwest,", answered right away for a new res, but can't rebook the people that were supposed to leave today? worst customer service.","@SouthwestAir, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service."
570098489943666688,negative,0.6562,Can't Tell,0.3352,American,bs that #noise #late flight #norahm,@AmericanAir @united @SpiritAirPR  @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #Late Flight #NoRahm http://t.co/CFzdJmn0uI
569167347996495872,negative,1.0,Flight Booking Problems,1.0,United,what's going on with the mileage plus accounts? login through username and email have been down for at least three days.,@united what's going on with the mileage plus accounts? Login through username and email have been down for at least three days.
568876836324638720,neutral,0.6667,,,Southwest,will there a non-stop flight from midway to boise for this summer season? looking to book at labor day trip. ty,@SouthwestAir will there a non-stop flight from Midway to Boise for this summer season? Looking to book at labor day trip.  Ty
569745645956771840,negative,1.0,Cancelled Flight,1.0,United,"actually, the flight was just cancelled flightled!","@united Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ"
568916213130096640,neutral,1.0,,,United,- sitting in seat 10d on a flight back from vegas to chicago. someone left a folder that looks important in the seat pocket. (1/2),@united - sitting in seat 10D on a flight back from Vegas to Chicago.  Someone left a folder that looks important in the seat pocket. (1/2)
570017987349995521,positive,0.7047,,,Southwest,following. thank you.,@SouthwestAir following. Thank you.
570006707935571969,negative,1.0,Flight Booking Problems,0.6553,American,rebooked into a different airport. throwing a wrench into plans 👀,@AmericanAir rebooked into a different airport. Throwing a wrench into plans 👀
568951063463616512,positive,1.0,,,Southwest,great flight got us back on time! thanks,@SouthwestAir great flight got us back on time!  Thanks
567846268090740737,positive,1.0,,,Delta,i agree!!! if only there was a frequent tweeter discount so i could fly to see more friends! 😀,@JetBlue I agree!!!  If only there was a frequent tweeter discount so I could fly to see more friends! 😀@Tinman2IronMan @meggersrocks
569527951831666688,negative,1.0,Can't Tell,0.701,Delta,that's not weather relate flightd. you are just being nice and blaming the weather. airport just wasn't prepared. investigation time.,@JetBlue That's not weather reLate Flightd.  You are just being nice and blaming the weather.  Airport just wasn't prepared. Investigation time.
569691574625415168,negative,1.0,Customer Service Issue,1.0,American,it that you say is going to help us? give me a number to call that isn't a recording w a 2 hour wait time!,@AmericanAir it that you say is going to help us? Give me a number to call that isn't a recording w a 2 hour wait time!
568957365464076288,negative,1.0,Cancelled Flight,1.0,Southwest,cancelled flightled my flight and i'm stranded in st. louis. not sure what to do. no other flight until tomorrow. am i to sleep in airpt,@SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt
568632724078125056,negative,1.0,Lost Luggage,1.0,Delta,service for baggage at jfk is incomprehensible. no employee knows where our luggage is frm flight 424 lax to nyc its an hr wait now,@JetBlue service for baggage at JFK is incomprehensible. No employee knows where our luggage is frM flight 424 LAX to NYC ITS AN HR WAIT NOW
570250053710819328,neutral,1.0,,,United,thanks for the info i already knew...,@united thanks for the info I already knew...
568174745293709313,negative,0.6727,Customer Service Issue,0.6727,Virgin America,fyi the info.com email address you say to contact in password reset emails doesn't exist. emails bounce.,@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.
569002746117902336,negative,1.0,Flight Attendant Complaints,1.0,Delta,you're flight attendants suck and are always rude :( 4th bad experience with jetblue tonight :/,@JetBlue you're flight attendants suck and are always rude :( 4th bad experience with JetBlue tonight :/
568964945259466752,positive,0.6596,,,Delta,thanks!!,@JetBlue thanks!!
570022626724220928,negative,1.0,Flight Attendant Complaints,0.3846,US Airways,i have better intel than she does! she said plane is due in at 630. flightaware and your own app say 645,@USAirways I have better Intel than she does!  She said plane is due in at 630.  Flightaware and your own app say 645
568088989820792832,negative,0.6319,Flight Booking Problems,0.6319,Southwest,southwest is scheduled to fly to costa rica on march 7 but i can't book it online. when will this be available?,@SouthwestAir Southwest is scheduled to fly to Costa Rica on March 7 but I can't book it online. When will this be available?
569923221341908992,negative,1.0,Bad Flight,1.0,American,...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft?,@AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http://t.co/DTHEyOFXrB
568795451341856768,positive,0.6711,,,United,"hi, flight 1051. if i try and book a new one way, flight departure shows up as 3:55pm which seems accurate.","@united Hi, flight 1051. If I try and book a new one way,  flight departure shows up as 3:55pm which seems accurate."
568605113457242112,negative,1.0,Late Flight,0.68,United,can you help 689 in chicago get to a gate. freezing on a runway seems like a crappy thing to do at 9pm,@united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm
569194996143755264,negative,1.0,Customer Service Issue,0.6652,United,i'm not sure why i expected anyone to be here,@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw
568379326678368256,positive,1.0,,,United,thank you!! 😊,@united Thank you!! 😊
568656014481846272,negative,1.0,Customer Service Issue,0.6517,United,i am so happy i found my phone because this is easily the worst system i have ever heard of,@united I am so happy I found my phone because this is easily the worst system I have ever heard of
569342508553121795,negative,1.0,Customer Service Issue,1.0,US Airways,on hold 3 hours !!!!!! what's the number to speak to someone this is unacceptable i need to change flights,@USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights
569924676715220992,neutral,0.6657,,,Delta,💯💯💯 rt : our fleet's on fleek.,💯💯💯 RT @JetBlue: Our fleet's on fleek. http://t.co/SrM13qbRZD
568919308006395904,negative,1.0,Customer Service Issue,1.0,Delta,. yes. filed a claim and they issued $30 credit as a courtesy. the whole thing seems exceptionally uncourteous to me.,.@JetBlue yes. Filed a claim and they issued $30 credit as a courtesy. The whole thing seems exceptionally uncourteous to me.
568045949999661058,positive,1.0,,,Delta,thank you for incredible customer svc from gate to flight. mint experience is magic.,@JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic.
569680659288969218,negative,1.0,Flight Attendant Complaints,0.3731,American,you have the poorest trained employees at these desks. i haven't even started to discuss the #lostluggage yet,@AmericanAir you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet
567780392179351553,negative,0.6356,Lost Luggage,0.6356,Southwest,not yet! supposed to get it early evening tonight. don't want to have to go to the store and buy new necessities.,@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.
569891436100874241,negative,0.6925,Late Flight,0.3521,Virgin America,how's a direct flight fll-&gt;sfo have unexpected layover in vegas 4 fuel yet peeps next to me bought for vegas flight. #sneaky,@virginamerica how's a direct flight FLL-&gt;SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky
568058146729668608,positive,1.0,,,Southwest,thank you for your time!,@SouthwestAir Thank you for your time!
568059390135304193,positive,1.0,,,US Airways,you are the best!!! follow me please;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏
569133987668623360,negative,1.0,Customer Service Issue,1.0,Southwest,have been on hold to reschedule a flight for 1.5 hours! please help! phone will be out of batteries soon.,@SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon.
569646538814824449,negative,1.0,Customer Service Issue,0.3502,United,"sitting on the runway in newark, they won't let the plane to a gate. my connection boards in 1 minute. hates us all.","@united sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute. @united hates us all."
569923242015764480,positive,1.0,,,US Airways,they were breathing very heavily. but were super helpful. thank you.,@USAirways They were breathing very heavily. but were super helpful. Thank you.
567774229249421312,negative,1.0,Late Flight,1.0,US Airways,"can you please dm me, my flight has been delayed going into clt which will force me to miss my connection to lga at 10:05pm","@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm"
569714230842302464,negative,1.0,Customer Service Issue,0.7023,American,but at least your automated message gives me info about your merger w/ . another airline i know to avoid.,@AmericanAir but at least your automated message gives me info about your merger w/ @USAirways. Another airline I know to avoid.
569885015615664129,positive,0.6576,,,United,thanks!,@united Thanks!
567847753277120512,positive,1.0,,,United,thanks for not getting my businessfirst priority tagged bag onto my connecting flight at ewr despite a 2+ hour layover. nice job,@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job
569910996824780801,neutral,0.6448,,,United,"after speaking to a united customer service rep the night before a flight, confirming that everything is ok with your reservation..","@united After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation.."
569267891721375745,negative,1.0,Late Flight,1.0,Delta,"not cool. at the gate, turns out my flight from fll to jax is delayed, yet app says on time. not a good start.","@JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start."
568613354245210112,neutral,0.6799,,0.0,United,i understand why the pilot would get on the plane but why 1st class? there were 5 empty coach seats near me? i'm a premier 1k?,@united I understand why the pilot would get on the plane but why 1st class?  There were 5 empty coach seats near me?  I'm a Premier 1K?
568004004183203840,negative,1.0,Customer Service Issue,0.6497,US Airways,u guys get too much $$$ and too many customers to be fucking up as badly as u do,@USAirways u guys get too much $$$ and too many customers  to be fucking up as badly as u do
569562731356901376,negative,1.0,Late Flight,1.0,US Airways,next time you promise an ontime departure you should stick to it instead of stuffing us in this sweat box with no air,@USAirways next time you promise an ontime departure you should stick to it instead of stuffing us in this sweat box with no air
567905855653421056,negative,1.0,Customer Service Issue,0.6619,US Airways,"that link leads to a website that won't open on a cell phone. good job, shocking that your airline is folding.","@USAirways that link leads to a website that won't open on a cell phone.  Good job, shocking that your airline is folding."
569970235392073729,negative,1.0,Customer Service Issue,0.6576,American,"why can't you hire a staff that is helpful, informed and nice to it's customers?","@AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?"
570306867135696897,neutral,1.0,,,US Airways,"agree! richard p. literally ripped up our tixs in our faces and made rude, inappropriate comments to us and our family. awful!","@USAirways agree! Richard P. Literally ripped up our tixs in our faces and made rude, inappropriate comments to us and our family. Awful!"
569995418370646016,negative,1.0,Bad Flight,0.3674,Southwest,my question is this: what's up with the crazy boarding procedure? does the confusion prevent fistfights over the good seats?,@SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats?
569707583646375936,positive,1.0,,,Delta,ok thanks. safety first.,@JetBlue ok thanks. Safety first.
567808843373105152,negative,1.0,Customer Service Issue,1.0,US Airways,is anyone working today?? anyone want to pick up a phone?,@USAirways is anyone working today?? Anyone want to pick up a phone?
567831351195484160,negative,1.0,Flight Booking Problems,0.6886,United,your mileageplus signup page is broken.,@united Your MileagePlus signup page is broken.
570008958691364864,negative,1.0,Flight Attendant Complaints,1.0,American,"your dca baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #dca","@AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA"
569651548881465345,negative,1.0,Bad Flight,0.6522,United,how can a plane that has been sitting in a hanger all day have numerous mechanical problems. doesn't anyone actually do maintenance,@united how can a plane that has been sitting in a hanger all day have numerous mechanical problems. Doesn't anyone actually do maintenance
567858373527470080,positive,1.0,,,Southwest,black history commercial is really sweet. well done.,@SouthwestAir Black History Commercial is really sweet. Well done.
569139808804605953,negative,1.0,Cancelled Flight,0.6782,US Airways,saying my friend missed her flight when she clearly sat next to me on the plane &amp; now you're cancelled flighting her flight home.. wtf!?,@USAirways Saying my friend missed her flight when she clearly sat next to me on the plane &amp; now you're Cancelled Flighting her flight home.. WTF!?
569969218306904067,negative,1.0,Flight Attendant Complaints,0.6632,US Airways,the jetway because he felt i was disrespectful. i have never been treated this way particularly when i was trying to be a good c,@USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c
570104704241307649,negative,1.0,Late Flight,0.6534,US Airways,flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces. ur fired,@USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces.  Ur fired
569538127016144896,negative,1.0,Can't Tell,1.0,Delta,flight 1533 jfk to cartagena all at this airport bar singing the opposite of your praises! we're making a pact to never fly u again,@JetBlue Flight 1533 JFK to Cartagena all at this airport bar singing the opposite of your praises! We're making a pact to never fly u again
570197193254170624,negative,1.0,Flight Booking Problems,0.7,American,the flight is the wrong day. confirm # usxlon. departure on 5/21 should be 5/22 for 2 people,@AmericanAir The flight is the wrong day. Confirm # USXLON. Departure on 5/21 should be 5/22 for 2 people
567735941846937600,neutral,0.6694,,0.0,Virgin America,still waiting to see 😞,@VirginAmerica still waiting to see  @Starryeyes_Dev_  😞
568418629236219904,negative,1.0,Flight Booking Problems,0.6753,Southwest,"well, it was fun while it lasted. not happy about the change to redeeming reward points. won't be loyal anymore.","@SouthwestAir well, it was fun while it lasted. Not happy about the change to redeeming reward points. Won't be loyal anymore."
568962582934978562,negative,1.0,Flight Attendant Complaints,1.0,United,"passengers seated, crew ready #wheresthepilot? flt1088 from ord. hope he isn't at the bar.","@united passengers seated, crew ready #WheresThePilot? Flt1088 from ORD. Hope he isn't at the bar."
570272880556011520,positive,1.0,,,American,"new plane, #gogo, easy power for laptop, iphone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier","@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier"
570038498566283264,neutral,0.6594,,0.0,American,anything in particular i should ask for. will they want me to document my mileage plus status!,@AmericanAir anything in particular I should ask for.   Will they want me to document my mileage plus status!
570035207316885505,positive,1.0,,,Southwest,happy to enter your sweepstakes again #nutsaboutsouthwest,@SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest
569204474155282433,negative,0.6563,Bad Flight,0.6563,Southwest,my husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago.,@SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago.
569973337050341376,negative,0.6578,Cancelled Flight,0.6578,American,my wife is stuck in #brownsville any chance she can get any flight out? she needs to be at work tomorrow morning.,@AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning.
569663725172436992,negative,0.7011,Late Flight,0.3845,United,you changed my entire flight plan for vacation and now i will be there alone a day and night early with nowhere to stay. help!,@united you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!
569318947729887232,negative,1.0,Bad Flight,1.0,United,"ewr to mco made unplanned landing because of pressurization failure. worst pain i've ever felt, i thought i was going to pass out","@united EWR TO MCO made unplanned landing because of pressurization failure. Worst pain I've EVER felt, I thought I was going to pass out"
569368056855552001,neutral,1.0,,,United,phone,@united Phone
569953988537249792,negative,0.6661,Late Flight,0.6661,United,well that's big of you but i don't have terribly high expectations at this point.,@united well that's big of you but I don't have terribly high expectations at this point.
568394078817267712,positive,1.0,,,Delta,oh yeah!!! great flight down to mexico with a wonderful crew!! thank you!!,@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!
569918035097731072,positive,1.0,,,US Airways,it was customer service like i have never seen before! kudos to your organization.,@USAirways it was customer service like I have never seen before!  Kudos to your organization.
570156001485312000,neutral,1.0,,,American,plane veers off runway at icy dallas airport,@AmericanAir Plane Veers Off Runway at Icy Dallas Airport http://t.co/DW6VDvqXBB
568943601306210305,negative,1.0,Bad Flight,0.6713,Southwest,i am absolutely sick of 300s and no wifi!,@SouthwestAir I am absolutely sick of 300s and no wifi!
570099717314457600,negative,1.0,Customer Service Issue,0.6766,United,i take back the comment about your team here working hard to help us a so far no solution for a hotel or food or anything #fail,@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail
569670802867556352,negative,1.0,Late Flight,0.6625,American,thanks. now my carry on that you guys insisted be checked at the gate is missing. won't be here till late flight tomorrow morning.,@AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning.
569720452987252736,neutral,1.0,,,American,probably had money on they said to hell with lol,@AmericanAir probably had money on @BensonHenderson they said to hell with @Cowboycerrone lol
568279415370735618,positive,1.0,,,Delta,haha thanks jetblue👌☺️,@JetBlue haha thanks Jetblue👌☺️
568832394196684800,positive,1.0,,,United,the pilot of ua475 just landed this plane like he was gently placing us into a pile of whipped cream. smoothest landing ever.,@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.
568642209823612929,negative,0.7065,Cancelled Flight,0.3587,Delta,and stranded passengers aren't being helped to get another flight?,@JetBlue and stranded passengers aren't being helped to get another flight?
569047438880841728,negative,1.0,Lost Luggage,0.5345,American,you need to work harder on the disconnect between your intention and the reality your passengers face,@AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face
569673473607344128,negative,1.0,Customer Service Issue,1.0,Southwest,really shouldn't offer sweeps if your link isn't going to work! b,@SouthwestAir really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN
569194554290774016,positive,1.0,,,Southwest,is the best. case and point. #happybirthday,@SouthwestAir is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday
569039105775939584,neutral,0.6872,,0.0,US Airways,i left something on a recent flight today. who do i contact to retrieve it please? thanks!,@USAirways I left something on a recent flight today. Who do I contact to retrieve it please? Thanks!
570092677196181507,negative,1.0,Customer Service Issue,1.0,American,"glad that you wanted to help me, but you didn't. have an agent call me before i rant about shitty service every day","@AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day"
569624788244828160,negative,1.0,Late Flight,1.0,Southwest,"sort of, but i'm arriving a day late flight and have to incur overnight costs in a connecting city. not cool at all...","@SouthwestAir Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all..."
569830069746712576,negative,1.0,Flight Attendant Complaints,1.0,American,thank you mr parker for screwing over chairman preferred when we fly aa. no #firstclass option and treated like crap by staff,@AmericanAir thank you Mr Parker for screwing over chairman preferred when we fly AA. No #firstclass option and treated like crap by staff
567718292530688000,neutral,1.0,,,Delta,i hear that the new thing in your planes are the fly-fi. how i can check if the flight that im going to take have it?,@JetBlue I hear that the new thing in your planes are the Fly-Fi. How I can check if the flight that Im going to take have it?
569260526976544768,positive,1.0,,,Virgin America,cool picture of another virginamerica plane off our wing. what a site!,@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4
570257107737571329,positive,0.6667,,,US Airways,i made it- thx.,@USAirways I made it- thx.
568389719093940224,negative,1.0,Bad Flight,1.0,Southwest,my first flight ever and flight #4251 is already having technical issues. faaaannntastic.😭,@SouthwestAir my first flight ever and flight #4251 is already having technical issues. Faaaannntastic.😭
568464337146404864,positive,1.0,,,Southwest,great cabin and flight crew this morning on #578. a great smile and happy staff are signs of a happy company. thanks.,@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks.
569774692371820544,neutral,1.0,,,American,why did aa973 return to jfk? thanks :),@AmericanAir Why did  AA973 return to JFK? Thanks :)
569598047593713665,positive,0.6595,,0.0,United,this is why i fly ... never have any issues,@united this is why I fly @SouthwestAir ... Never have any issues
569863765451255809,negative,1.0,Customer Service Issue,1.0,United,i have been told twice my issue has been resolved and twice it has not been. and when i write an email it bounces?! #worstservice,@united I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! #worstservice
568088967419023360,negative,0.6484,Late Flight,0.3407,United,65 and 72 year old flying to tokyo for vacation both with bad knees and this happens,@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews
568751950935691265,neutral,0.6796,,0.0,United,tremendous. what would you recommend?,@united tremendous. What would you recommend?
567747041976410112,negative,1.0,Late Flight,1.0,United,when is my plane coming? been delayed for almost 7 hours. no plane.,@united when is my plane coming?  Been delayed for almost 7 hours. No plane.
569379726562869248,negative,1.0,Late Flight,0.6526,United,somehow i knew that you'd wait until i was airborne to respond. #hacks #jokers #neveragain.,@united somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain.
570292976603295744,negative,1.0,Flight Attendant Complaints,0.3723,Southwest,"has grounded 2 flights b/c of equipment problems &amp; been rude to my wife, traveling alone w/our 2 young kids. never again.","@SouthwestAir has grounded 2 flights b/c of equipment problems &amp; been rude to my wife, traveling alone w/our 2 young kids.  never again."
568439748047581184,negative,1.0,Customer Service Issue,0.3754,Southwest,. i don't like the new schedule. no more nonstops from phl to fll or pbi? we are not free to move between those cities. sad.,@SouthwestAir . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad.
568485564112117760,negative,1.0,Customer Service Issue,0.6508,Delta,"has screwed me over for the last time. , glad to give you my business. #jetscrew #awfulcustomerservice","@JetBlue has screwed me over for the last time.  @SouthwestAir, glad to give you my business. #JetScrew #AwfulCustomerService"
568662343170674688,negative,1.0,Flight Booking Problems,0.6841,Virgin America,wtf is happening in pdx late flight march such that one way from sfo is ~$550?,@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?
568541219711819776,positive,0.6667,,,Delta,"vegas, san francisco, baltimore, san diego and philadelphia so far! i'm a very frequent business traveler.","@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler."
568081068278075394,neutral,1.0,,,Delta,can i get some more leg room tonight b6 304,@JetBlue can I get some more leg room tonight B6 304
568515166410653696,neutral,0.6659,,,Southwest,will you ever have a nonstop from #sjc to #bna?? we'll take #sfo or #oak too! pleaseeeeee thank you!,@SouthwestAir will you ever have a nonstop from #SJC to #BNA?? We'll take #SFO or #OAK too! Pleaseeeeee thank you!
570297414848000000,neutral,1.0,,,American,"hi, can you please ticket my award ticket? the status is ""on request"" now. thanks.","@AmericanAir Hi, can you please ticket my award ticket? The status is ""On Request"" now. Thanks."
568577596172009472,negative,1.0,Can't Tell,0.6563,United,flight 4841...3 gate changes on top of this. really hoping you can compensate with some points/mileage to my account!,@united flight 4841...3 gate changes on top of this.  Really hoping you can compensate with some points/mileage to my account!
569604400479649792,neutral,0.6613,,0.0,American,how does one book a ticket online and put it on hold? does that require that i pay for the ticket?,@AmericanAir how does one book a ticket online and put it on hold?  Does that require that I pay for the ticket?
568937199145783297,neutral,1.0,,,Southwest,traveling 2bwi nmaryland 2morrw any chance the flight being cancelled flightled to inclement weather? any chance can get earlier flight,@SouthwestAir  traveling 2bwi nMaryland 2morrw any chance the flight being Cancelled Flightled to inclement weather? Any chance can get earlier flight
570196424043814912,neutral,0.6765,,0.0,United,"booked award tix on thaiairways but i'm not seeing a conf# for them, just the united flight booking problems#. can you get get the thai# for me?","@united booked award tix on ThaiAirways but I'm not seeing a conf# for them, just the United Flight Booking Problems#. Can you get get the Thai# for me?"
569953683309514754,negative,1.0,Customer Service Issue,0.6633,United,it's like you're trying to make me hate your airline. fee for each checked bag that's never mentioned in the ticket + rude agents 👿,@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿
568950706008231936,negative,0.6481,Flight Attendant Complaints,0.3351,United,"unsmiling rep. told us hotel shuttle comes ""like every 15 minutes."" breezy 30 min. late flightr we're taking a cab. you going to reimburse?","@united unsmiling rep. told us hotel shuttle comes ""like every 15 minutes."" Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?"
569851178982338563,negative,1.0,Flight Attendant Complaints,0.348,Southwest,"rt : paid for early bird boarding and got b46. i said to lady, ""well, that system is about dead."" she didn't understand","@SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46.  I said to lady, ""well, that system is about dead."" She didn't understand"
568308793005617152,negative,1.0,Bad Flight,0.6813,United,^gj flight 1101 didn't have wifi even though it was promised to by your ground crew. #anotherdisappointment,@united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment
569596445680115712,positive,1.0,,,Virgin America,#flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed,@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf
568077470085341184,negative,1.0,Can't Tell,1.0,US Airways,does your company see passengers as customers or just $$$?,@USAirways Does your company see passengers as customers or just $$$?
569894828315533312,negative,1.0,Late Flight,1.0,United,3866 is at a stand still! no pilot or paperwork for fix over 25mins! problem was fixed 30mins ago. flight is as is delayed!,@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!
568547007003955200,positive,1.0,,,United,dm sent. thanks so much for the strong customer service!!,@united DM sent. Thanks so much for the strong customer service!!
568068967098658816,negative,1.0,longlines,1.0,Delta,and the 20min line i stood in to drop my bag off?,@JetBlue and the 20min line I stood in to drop my bag off?
569933008217755648,positive,1.0,,,American,"my pleasure, next aa flight - this wednesday to milan, italy for -- see you then! :)","@AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :)"
567717552290136065,negative,1.0,Can't Tell,0.3587,United,what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #employeerelations,@united what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations
569293537864499200,negative,1.0,Can't Tell,1.0,Southwest,my rating for southwest -9 on s scale of 1 to 10,@SouthwestAir my rating for Southwest -9 on s scale of 1 to 10
569620382023622657,negative,1.0,Lost Luggage,1.0,United,lost my bags and there was a flight from chi to eri that landed over 1.5 hrs ago...yet still have zero updates?? #unitedairlinessux,@united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux
568056439291256832,neutral,0.6567,,0.0,United,did not get names...dallas flight and chicago,@united did not get names...Dallas flight and Chicago
569821862873726976,negative,0.6679,Bad Flight,0.6679,US Airways,"raleigh to chicago and no #firstclass upgrade. must be flying aa 'the screw usair elite, after we bailed them out' airline","@USAirways Raleigh to Chicago and no #firstclass upgrade. Must be flying AA 'the screw USAir Elite, after we bailed them out' Airline"
569890152832749568,negative,1.0,Late Flight,1.0,US Airways,or how about power outlets at your seat if you're gonna keep us siting here forever?,@USAirways or how about power outlets at your seat if you're gonna keep us siting here forever?
569646613183885312,negative,1.0,Late Flight,0.6762,American,my flight has been delayed &amp; i can't talk reach anyone in customer service because of high call volume.,@AmericanAir my flight has been delayed &amp; I can't talk reach anyone in customer service because of high call volume.
569564016906891264,negative,1.0,Late Flight,1.0,Delta,what gives? delayed over 2 hours at mco to jfk. every time!,@JetBlue what gives? Delayed over 2 hours at MCO to JFK. Every time!
567862754557759488,positive,1.0,,,Delta,is definitely my new favorite airline.,@JetBlue is definitely my new favorite airline.
568900980080709632,negative,0.6718,Can't Tell,0.3435,United,do it again! i will now miss one or probably both our aspen events. #fail,@United @Skywest do it again!   I will now miss one or probably both our Aspen events. #Fail
567918173992910848,negative,1.0,Late Flight,0.6496,Delta,people kept saying it was due to weather but there were flights going directly to boston even after our flight.,@JetBlue People kept saying it was due to weather but there were flights going directly to boston even after our flight.
567848107456749569,neutral,1.0,,,US Airways,and if the flight is full?,@USAirways and if the flight is full?
570011803389788160,neutral,0.6356,,,Delta,"listen, im not gonna deny this but... rt : our fleet's on fleek.","Listen, im not gonna deny this but... RT @JetBlue: Our fleet's on fleek. http://t.co/eNXV64RkbU"
568815310016548865,negative,0.6832,Customer Service Issue,0.6832,United,i have no way to contact her while she is in flight. this does not work for me. her father is about to pass and is heading to denver,@united I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver
569832053241450496,negative,1.0,Customer Service Issue,0.6648,American,"husband &amp; i complain about same flight. he gets voucher, i get nothing. because he flew biz!? who do i email about this?","@AmericanAir husband &amp; I complain about same flight. He gets voucher, I get nothing. Because he flew biz!? Who do I email about this?"
570073365265944576,positive,1.0,,,Southwest,had a great flight to and from cabo last week with my family #smoothflight #frequentflyer,@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer
568560083103137793,negative,1.0,Customer Service Issue,0.6697,United,can you maybe have more than 1 person working customer service desk in houston airport? line 3 rows deep 1 person working,@united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working
570002083832733696,negative,1.0,Lost Luggage,1.0,American,"i'd just like to know where my bag is, when i'll get it and why i don't have it already. no accountability from cust service.","@AmericanAir I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service."
570224962184867840,negative,1.0,Customer Service Issue,1.0,Delta,"can't link my flight from last week to my trublue account and 1800 num isn't answering..don't make me fly again, dont do it!","@JetBlue can't link my flight from last week to my TruBlue account and 1800 num isn't answering..don't make me fly @Delta again, dont do it!"
569666042672369665,negative,0.6818,Late Flight,0.6818,American,nice aa employee making skillful excuses about late flightness due to catering snafu...,@AmericanAir Nice AA employee making skillful excuses about Late Flightness due to catering snafu... http://t.co/YPVPVdlTYs
567737598115082241,positive,0.679,,,US Airways,#crew keeping safety top of mind in clt.,@usairways #crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc
569920406737432577,negative,1.0,Bad Flight,0.6594,United,that's cool - now what?,@united that's cool - now what?
568506661373145089,neutral,1.0,,,Southwest,"any idea if there will be any ""spring sales"" soon for travel from late flight august to early september? going from pa to lax.","@SouthwestAir any idea if there will be any ""spring sales"" soon for travel from Late Flight August to early September? Going from PA to LAX."
567781813326589952,positive,1.0,,,United,took this picture on thursday. #awesome,@united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW
570275140157640704,negative,1.0,Lost Luggage,1.0,United,my bag is still in colo springs. i am disabled and have to search an unfamiliar airport and look for my bag. not a good outcome,@United  My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome
569698882797641728,negative,1.0,Can't Tell,0.3461,US Airways,thanks for ruining my last night of vacation because i have to worry about my flight because y'all don't have record of it,@USAirways Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it
569650859371405312,negative,1.0,Late Flight,0.3503,American,"long wait? i literally went shopping at 3 different centers, had lunch and prepared dinner. surprise, it's winter! staff better","@AmericanAir long wait? I literally went shopping at 3 different centers, had lunch and prepared dinner. surprise, it's winter! staff better"
568600380977893376,neutral,0.6809,,0.0,United,"no, didn't notice i was 38a until start of boarding. assumed i was 8e. by time boarding started, gas had cleared standbys, full flt","@united no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt"
569248700947689474,negative,1.0,Late Flight,0.6559,US Airways,", another hour gone &amp; they sit with more snow on them! seriously?!","@USAirways, another hour gone &amp; they sit with more snow on them! Seriously?! http://t.co/Fupf0UAyir"
568911225167474688,neutral,1.0,,,US Airways,is a bag that is 23”l x 9”w x 12”h allowed as a carry on?,@USAirways  is a bag that is   23”L x 9”W x 12”H  allowed as a carry on?
569962905493315585,negative,1.0,Can't Tell,0.6562,American,attached original ticket. flight number was 1672. isn't the experience i thought i would have. terrible!,@AmericanAir attached original ticket. flight number was 1672. isn't the experience I thought I would have. Terrible! http://t.co/5SdlyN9MSS
569490499377061888,negative,0.6768,Late Flight,0.3388,United,"help me, united! i paid for economy plus on a flight that was changed bc of delay. will i be automatically refunded?","@united help me, united! I paid for economy plus on a flight that was changed BC of delay. Will I be automatically refunded?"
568882321119510528,positive,1.0,,,Southwest,", thanks for being so good to us #military folk. it's cold in #stlouis but i sure enjoyed my flight.","@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J"
568860978231709697,negative,0.6799,Flight Attendant Complaints,0.6799,United,thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks!,@united thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks!
569634385823182852,negative,1.0,Flight Booking Problems,1.0,United,every time i search a flight your site logs me out and gives error message. about to book on a different airline and cancelled flight my card.,@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card.
569326940252991488,negative,1.0,Can't Tell,0.6411,United,tell me that you're at least going to cover a room and get me out of here.,@united Tell me that you're at least going to cover a room and get me out of here.
568433759919452160,positive,0.6669,,0.0,United,keep the flights cheap and early/on time and you are good. flew and cancelled flightled my flight 4 times last month. united&gt;,@united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir  and Cancelled Flightled my flight 4 times last month. United&gt;
570177752973885440,neutral,1.0,,,American,super spring tides and “tide of the century” drawing tourists to french and u.k coasts:,"@AmericanAir Super Spring Tides and “Tide of The Century” Drawing tourists to French and U.K coasts:
http://t.co/gXdqORtsS0"
569875419412828161,neutral,0.7124,,0.0,American,how are the runways at dfw? will you be flying late flightr today? thanks.,@AmericanAir how are the runways at DFW? Will you be flying Late Flightr today? Thanks.
570284111425892353,positive,1.0,,,Southwest,thanks so much!,@SouthwestAir Thanks so much!
568891084107087872,neutral,1.0,,,Southwest,any chance they will change this to include northeast airports? jetblue has.,@SouthwestAir any chance they will change this to include Northeast airports?  JetBlue has.
570073592848715776,negative,0.6757,Can't Tell,0.3515,Delta,jfk nyc staff is amazing. the #lax jetblue... sending an email with details but it was a disappointing experience,@JetBlue JFK NYC staff is amazing. The #lax JetBlue... Sending an email with details but it was a disappointing experience @JetBlueCheeps
569373375988150272,negative,1.0,Customer Service Issue,1.0,US Airways,how can he try again it will be 5-6 hours before he gets help. contingency plans non existent.,@USAirways @_RobPrice  how can he try again it will be 5-6 hours before he gets help.  Contingency plans non existent.
567953560362733568,negative,1.0,Customer Service Issue,1.0,United,i'm sorry united isn't able to keep its word 'cuz their it is totally inadequate but they still says it's a customer fault!,@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!
569102942088900608,negative,0.6622,Flight Booking Problems,0.6622,US Airways,dealing w fam emergency. was told was rebooked this am to aa flight 4297 out of ord and now it's not in system. need help asap.,@USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP.
568193698284118016,negative,1.0,Customer Service Issue,1.0,Delta,i did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.,@JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.
569995897234288640,negative,0.688,Can't Tell,0.688,United,"just got demoted from gold cuz my hubby got 100% of the pqd, tho there were enuf $ spent for 4 golds.#spousal.discrimination/angry.","@united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry."
568828240502128640,negative,0.6829999999999999,Customer Service Issue,0.3525,United,trying to reach him for the number. at last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!,@united trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!
570054647689322496,positive,1.0,,,United,terrific. many thanks. looking forward to being back on ua tomorrow. had a great flight up to vancouver.,@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.
570041376005443585,negative,1.0,Customer Service Issue,1.0,American,needs an entire customer service overhaul would never treat its customers with anything less that a1 service,@AmericanAir needs an entire customer service overhaul @Delta would never treat its customers with anything less that A1 service
569893064342437888,negative,1.0,Cancelled Flight,1.0,American,thanks for the response.tough night for all involved. our flight got cancelled flightled as we started taxiing down the runway.,@AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway.
568525573175136256,neutral,1.0,,,Southwest,"*any site*? gmail, facebook, etc.","@southwestair *any site*?   gmail, facebook, etc."
569589123218079745,neutral,0.7027,,0.0,US Airways,just told by supervisor that they won't guarantee the empty seats to standby passengers with flights cancelled flightled so can sell them,@USAirways just told by supervisor that they won't guarantee the empty seats to standby passengers with flights Cancelled Flightled so can sell them
569603357406576641,negative,0.6566,Late Flight,0.6566,US Airways,"flight 2022 out of phil, no update and was supposed to leave 15 minutes ago. sitting in airport, wondering#irritated","@USAirways flight 2022 out of Phil, no update and was supposed to leave 15 minutes ago.  Sitting in airport, wondering#irritated"
569951353205870592,neutral,1.0,,,American,could you check if there is swu (typo in last post) space on aa199 mxp-jfk feb 28th? thanks,@AmericanAir could you check if there is SWU (typo in last post) space on AA199 MXP-JFK Feb 28th? Thanks
569884462051418112,negative,1.0,Can't Tell,0.6887,American,"- so does that mean your other flights going into buffalo from other locations, you don't care about their safety?","@AmericanAir - So does that mean your other flights going into Buffalo from other locations, you don't care about their safety?"
569959122331836416,positive,1.0,,,Delta,you guys operate a world class company and for that i thank you,@JetBlue you guys operate a world class company and for that I thank you
569608446586200064,negative,1.0,Customer Service Issue,1.0,American,the bad weather wasn't a surprise! you should have double/triple staff on hand to handle calls. way to treat your customers.,@AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers.
569663577226915840,negative,1.0,Customer Service Issue,0.7282,American,"i have tried getting help from agents, the phone, twitter, and fb. can no one at american airlines help me?","@AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me?"
569279586921353216,negative,1.0,Bad Flight,0.6955,United,charging $6500 for biz flight to uk = somewhat egregious. charging $3 on top for a sam adams draft at the united club is usurious.,@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.
568078285520785408,neutral,1.0,,,Southwest,#3854 atl to rdu. snow forecasted for raleigh this evening.,@SouthwestAir #3854 ATL to RDU. Snow forecasted for Raleigh this evening.
569665177135812608,negative,1.0,Lost Luggage,1.0,United,i need help with a missing bag.,@united I need help with a missing bag.
567873196730421248,negative,0.6793,Can't Tell,0.3397,Southwest,"you are over 40, please start acting your age and stop with the short-shorts!","@SouthwestAir  you are over 40, please start acting your age and stop with the short-shorts!"
567766269810581505,positive,1.0,,,Delta,learning about your awesome twitter management today in my social media marketing class! keep up the good work!,@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_
567849597931888640,negative,1.0,Customer Service Issue,0.6826,United,"useless response. i need a functioning wheelchair, not a customer care form to fill out.","@united Useless response. I need a functioning wheelchair, not a customer care form to fill out."
567875922906456064,neutral,1.0,,,Delta,sure! email screenshot below. link:,@JetBlue Sure! Email screenshot below. Link: https://t.co/soiQrN19aj http://t.co/IbVvTzLS4E
569703875390918657,negative,1.0,Lost Luggage,1.0,United,airlines: you kidding? bagage lost this morning from ny to washington and still no trace? #badservice,@united airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice
568627869225766912,negative,0.6687,Late Flight,0.6687,United,"nice 2 see u have a sense of humor. #3hourdelay just want 2 b home but i'll settle for that beer. once safely in the air, of course","@united nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course"
569385862489776128,negative,1.0,Customer Service Issue,0.3845,US Airways,so how about some help with suggested time i could call to avoid such long wait time,@USAirways so how about some help with suggested time I could call to avoid such long wait time
569253270356664322,negative,1.0,Cancelled Flight,1.0,Delta,you already cancelled flightled the one b4 us to dca,@JetBlue You already Cancelled Flightled the one b4 us to DCA
569825936788598786,negative,1.0,Lost Luggage,0.6806,US Airways,why are we waiting 40 min so far for our luggage??? #wannagohome,@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome
569358701317869571,negative,1.0,Late Flight,1.0,Southwest,yall have me sleeping in the airport until 4pm tomorrow! thanks,@SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks
570248954572619776,negative,1.0,Lost Luggage,1.0,US Airways,i will never travel us airways again. flew in from la to dc last night and for the 2nd time on this airline my bags didn't arrive,@USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive
569827255653941248,negative,1.0,Lost Luggage,0.6669,US Airways,seriously. this is ridiculous. i shouldn't have to wait a hour for my luggage after i land. #wtf,@usairways Seriously. This is ridiculous. I shouldn't have to wait a hour for my luggage after I land. #wtf
569435866902302720,positive,0.6742,,0.0,Delta,thanks for getting us to nyc -jfk really safely. :-) but srsly? how long does it take to get our checked bags? #eternity #5ammisery,@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery
569667923326971904,negative,0.6629999999999999,Cancelled Flight,0.6629999999999999,Southwest,everyones flights who were cancelled flightled today deserve 1,@SouthwestAir everyones flights who were Cancelled Flightled today DESERVE 1
567812799767003136,negative,1.0,Lost Luggage,1.0,Delta,pls send an it tech 2 baggage office. poor guy is trying 2 print my claim &amp; can't. i need 2 get home. upgrade 2 printers mfps,@JetBlue pls send an IT tech 2 baggage office. Poor guy is trying 2 print my claim &amp; can't. I need 2 get home. Upgrade 2 @HP printers MFPs
569727036627034112,neutral,1.0,,,Southwest,"just reading your boarding policy, we're a group of 8 travellers with kids ranging from 3-10, is it possible to sit together?","@SouthwestAir Just reading your boarding policy, we're a group of 8 travellers with kids ranging from 3-10, is it possible to sit together?"
569661464509861888,negative,1.0,Cancelled Flight,0.664,American,same as yesterday's cancelled flighted flight. aa104. your customer support is just awful!,@AmericanAir Same as yesterday's Cancelled Flighted flight. AA104. Your customer support is just awful!
568901905910521856,negative,0.6496,Late Flight,0.3344,US Airways,if you get my bag from e gate to b gate at the charlotte airport before my 6 pm flight (late flight cause of yall) i’ll ride us for life,@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I’ll ride US for life
569908067762094080,negative,1.0,longlines,1.0,American,one hour to check in is 45 minutes too long. mia fail.,@AmericanAir One hour to check in is 45 minutes too long. MIA FAIL.
568845012777111552,negative,1.0,Late Flight,1.0,Southwest,flights from sunny sfo delayed for hours and others cancelled flightled left and right with little updates. any help ?,@SouthwestAir flights from sunny SFO delayed for hours and others Cancelled Flightled left and right with little updates. Any help @SouthwestAir?
569283845985427457,negative,1.0,Can't Tell,1.0,United,is honestly ruining my fucking life right now. never again!!!!!!!!!!!!!!!!!!!!!!!!!!!,@united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!
570179466716176384,positive,0.6737,,,Delta,haha. ty. do you know what time that lane opens at logan?,@JetBlue haha. TY. Do you know what time that lane opens at Logan?
567747769176432640,negative,1.0,Cancelled Flight,0.6474,US Airways,travelling from pwm to atl on sunday that flight got cancelled flightled and my new flight is cancelled flightled and got disconnected when reflight booking problems,@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems
568134243177463815,negative,1.0,Flight Attendant Complaints,0.6559,United,"just boarded ua1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience","@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience"
570045461077352448,neutral,1.0,,,American,is that the flight for tomorrow?,@AmericanAir is that the flight for tomorrow?
569359788120907776,positive,1.0,,,Delta,thanks for taking me back home today despite pandora's best efforts to cancelled flight the flight. #jetblue #backhome #noplacelikehome,@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome
569666778030346240,positive,0.6535,,,Southwest,"yes, please.","@SouthwestAir Yes, please."
570071071220609024,negative,0.6669,Flight Booking Problems,0.6669,US Airways,"well, that's a problem considering i need to book a flight tonight for this weekend... is there anything you can do?","@USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?"
568216703055876096,negative,1.0,Late Flight,1.0,Delta,"i was believing you for a minute, but we just got delayed for a 3rd time!","@JetBlue I was believing you for a minute, but we just got delayed for a 3rd time!"
570248011621609472,negative,1.0,Late Flight,1.0,American,the pilot admitted to us that this delay is entirely because of aa incompetence and poor equip checks.,@AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks.
569933405506310144,negative,0.6792,Late Flight,0.3477,Virgin America,you're the best!! whenever i (begrudgingly) use any other airline i'm delayed and late flight :(,@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(
569811225770479616,negative,1.0,Customer Service Issue,1.0,American,i understand you are busy but i have still gotten no answer. i need to get home and you guys have not helped at all,@AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all
568170929639059456,positive,1.0,,,Southwest,awesome. thank you!,@SouthwestAir awesome. thank you!
568981079278751744,negative,1.0,Customer Service Issue,0.6889,US Airways,"- the worst! hold time crazy, agents horrible, no accountability! #usairsucks","@USAirways - the worst! Hold time crazy, agents horrible, no accountability! #USAIRsucks"
569649617802891264,negative,1.0,Can't Tell,0.6846,Southwest,i'm a huge fan and give y'all too much business...so please fix the damn wifi!,@SouthwestAir I'm a huge fan and give y'all too much business...so please fix the damn wifi!
568853685855334400,negative,1.0,Can't Tell,0.6421,Virgin America,i have just checked in flight to sfo from lax &amp; been told as atlantic flying club gold i get no benefits?!,@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX &amp; been told as Atlantic Flying Club Gold I get no benefits?!
569715908664430593,neutral,1.0,,,American,flights out of dallas on tuesday are not going to be cancelled flightled correct?,@AmericanAir flights out of Dallas on Tuesday are not going to be Cancelled Flightled correct?
568813634152849408,negative,1.0,Customer Service Issue,0.6809,Southwest,"if you are going to be inconsistent enforcing your rules, i'd prefer you not randomly take it out on freq flyers that obey","@SouthwestAir if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey"
568257392195936259,neutral,0.6421,,,US Airways,any plans to support #applepay on board? i have the usairways mc and it would be nice to still use it if i forget the card.,@USAirways any plans to support #ApplePay on board? I have the USAirways MC and it would be nice to still use it if I forget the card.
569011185439285248,negative,1.0,Late Flight,1.0,United,"funny, both my flights yesterday were delayed because of mechanical issues. rotten luck to get 2 planes in a row with ""issues""...","@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with ""issues""..."
568589019925368833,negative,1.0,Late Flight,1.0,United,another #delayed day. #delayed outbound. #delayed inbound and now waiting at ewr for a gate to be ready. how is it not ready!??,@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??
569324719993827329,negative,0.6966,Lost Luggage,0.6966,Southwest,you have no baggage tracking system?,@SouthwestAir you have no baggage tracking system?
567733834964156417,negative,1.0,Customer Service Issue,1.0,Delta,i do not want to deal with your customer service agents with no practical knowledge.provide me with a direct contact.,@JetBlue I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact.
567907430069329920,positive,0.6367,,,United,:take note of this great example of actually making good for an extremely inconvenient situation.,@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD
568158459553714176,negative,1.0,Late Flight,1.0,United,sure but the plane is an hour late flight! your ontime departure ship sailed away a long time back!,@united sure but the plane is an hour Late Flight! Your ontime departure ship sailed away a long time back!
568147443151454208,negative,0.6564,Customer Service Issue,0.6564,Southwest,if you guys fuck this up again i will never forgive you,@SouthwestAir if you guys fuck this up again  I will never forgive you
567784566614540289,neutral,0.6584,,0.0,Delta,'s new ceo robin hayes battles to appease passengers and wall street - business in savannah,@JetBlue's new CEO Robin Hayes battles to appease passengers and Wall Street - Business In Savannah http://t.co/KKAY8XaPs1
567754504817606656,positive,1.0,,,Southwest,no worries. you're doing the best u can. already cancelled flighted my biz trip. still $luv you! -rr 1079871763,@SouthwestAir no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763
569144474359738368,neutral,1.0,,,Delta,"offers free flights for ""fly it forward"" campaign via #travel #cause","@JetBlue offers free flights for ""Fly it Forward"" campaign http://t.co/Yh1KZkYZrR http://t.co/wmO6tKqhXp via @usatodaytravel #travel #cause"
568282853240209408,neutral,0.6633,,,Delta,marks 15th year with 'bluemanity' plane design -,@JetBlue Marks 15th Year With 'Bluemanity' Plane Design - http://t.co/E5NaxBUe4s http://t.co/KlxivnbCYh
569889139593646080,positive,1.0,,,Delta,thanks! calling right now!,@JetBlue thanks! Calling right now!
569568010555432960,negative,1.0,Cancelled Flight,0.6503,United,then you delete my return ticket to europe and blame me for the now show? this airline is a joke. 3 times this happened now.3 times!,@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!
570030761539182592,negative,1.0,Flight Attendant Complaints,1.0,US Airways,is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? i was shocked listening,@USAirways is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening
570172301163008000,neutral,1.0,,,American,flight 1679 (n76200) prepares for flight at before departing for,@AmericanAir Flight 1679 (N76200) prepares for flight at @FlyTPA before departing for @fly2ohare http://t.co/XbKvcraOKn
569289098944507904,positive,1.0,,,US Airways,thank you for your help today. i have been a loyal us airways customer and i appreciate your responding to my tweets.,@USAirways Thank you for your help today.  I have been a loyal US airways customer and i appreciate your responding to my tweets.
567850746319753217,neutral,1.0,,,US Airways,"eh, it happens. i think i'll survive. 😉 thanks!","@USAirways Eh, it happens. I think I'll survive. 😉 Thanks!"
567919961055711232,neutral,0.6475,,0.0,United,"even with the multiplier the ticket price will still never equal the amount of miles you travel, even for transatlantic flights!","@united even with the multiplier the ticket price will still never equal the amount of miles you travel, even for transatlantic flights!"
569551863260913664,negative,1.0,Damaged Luggage,0.6823,Southwest,we didn't nothing was ruined just wet. just frustrating when after traveling for 12 hours you can't change into clean clothes,@SouthwestAir we didn't nothing was ruined just wet. Just frustrating when after traveling for 12 hours you can't change into clean clothes
569518608797323265,negative,1.0,Customer Service Issue,1.0,US Airways,"your customer service is a joke. first a mechanical cancelled flightation, now weather. on hold since 5:30 am. no humans. pls call me!","@USAirways your customer service is a joke. First a mechanical Cancelled Flightation, now weather. On hold since 5:30 am. No humans. Pls call me!"
569749507623120897,negative,1.0,Cancelled Flight,1.0,American,we will not be flying with you or us air again. the changes and cancelled flightations leading up to today's big finale is unacceptable.,@AmericanAir we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable.
568874741249007616,negative,0.6972,Late Flight,0.6972,United,the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey,@united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey
567895664769785856,negative,0.7018,Cancelled Flight,0.3814,Delta,the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service,@JetBlue the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service
568859726315827200,positive,1.0,,,United,thanks,@united thanks
568281801480904704,neutral,0.6355,,,United,will do. thank you!,@united will do. Thank you!
568103735827804160,neutral,0.6484,,,Southwest,give me tickets to the atlanta show and i'll roadtrip from canada!! deal? 😆,@SouthwestAir give me tickets to the atlanta show and I'll roadtrip from Canada!! Deal? 😆
570067079253991424,negative,0.7055,Lost Luggage,0.7055,United,not encouraged that i'll have my cpap tonight.,@united Not encouraged that I'll have my CPAP tonight.
569961070519050240,negative,1.0,Late Flight,1.0,US Airways,1-2! rock hit the plane! in a delay now! never an easy day with us airways! ya never fail to let me down!,@USAirways 1-2! Rock hit the plane! In a delay now! Never an easy day with US Airways! Ya never fail to let me down!
570288981847502850,negative,1.0,longlines,0.3542,US Airways,- been standing at the gate for 45 min trying to go standby bc i will miss my connection. no help! do not fly us airways!,@USAirways - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS!
568119079371997186,positive,1.0,,,Virgin America,thank you! see y'all soon! i'm excited to see the expansion of destinations. spread those wings!,@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!
568671818262773760,positive,1.0,,,Southwest,gracias... appreciate that!,@SouthwestAir Gracias... appreciate that!
569222494952886272,positive,0.6522,,,Virgin America,when are you putting some great deals from pdx to las or from las to pdx show me your love!,@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj
569556860652675072,negative,1.0,Late Flight,1.0,Delta,", it would be nice if the app would actually inform you that a flight is delayed.","@jetblue, it would be nice if the app would actually inform you that a flight is delayed."
569911005557338113,positive,1.0,,,American,"me too. despite the chaos, i'm still grateful for a flight home ✈️","@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ✈️"
569235062862036992,neutral,1.0,,,United,"we have developers flying down tmrw morn. w/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?","@united we have developers flying down tmrw morn. w/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?"
569209306874122241,neutral,0.6663,,,Southwest,can you follow me so i can send the dm?,@SouthwestAir can you follow me so I can send the DM?
569759558777892864,negative,1.0,Customer Service Issue,1.0,US Airways,finally got ahold of an agent after another hour. thanks for the follow up. recommend a call back feature.,@USAirways Finally got ahold of an Agent after another hour. Thanks for the follow up.  Recommend a call back feature.
569559136540561408,negative,1.0,Late Flight,0.6835,Delta,at what time? all these passengers were sitting on a hot plane with no air and no communication for over 2 hours. just wrong,@JetBlue At what time?  All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong
568160713170149376,positive,0.6705,,0.0,US Airways,thanks for giving away my seat. another fine job!,@USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd
568457810066800640,negative,1.0,Can't Tell,0.6188,United,can i get a refund? i would like to book on a better airline.,@united Can i get a refund? I would like to book on a better airline.
569727383797829632,positive,1.0,,,American,joanna did a wonderful job! thank her for me?,@AmericanAir Joanna did a WONDERFUL job!  Thank her for me?
569636551321194497,positive,1.0,,,American,awesome! thx,@AmericanAir awesome! Thx
570084632999428096,negative,0.6988,Customer Service Issue,0.6988,Delta,i spent an hour on the phone with customer service only to find out that they can't help. need help with family pooling asap.,@JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap.
569508903735545857,negative,0.6989,Customer Service Issue,0.6989,United,apparently sleeping in b terminal wasn't the worst situation. someone told other ua passengers they had to sleep at baggage claim.,@united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.
569724056645140480,negative,0.6611,Flight Booking Problems,0.6611,United,"tried a different flight iah-mnl 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error).","@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error)."
569873668131717120,neutral,1.0,,,Virgin America,"has getaway deals through may, from $59 one-way. lots of cool cities #cheapflights #farecompare","@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare"
567825891209912320,positive,1.0,,,Delta,tried again. lovely customer service. thank you!,@JetBlue tried again. Lovely customer service. Thank you!
570307026263384064,negative,1.0,Late Flight,1.0,United,delayed due to lack of crew and now delayed again because there's a long line for deicing... still need to improve service #united,@united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united
568974120030875648,negative,1.0,Customer Service Issue,1.0,US Airways,trying to change flight because of airline travel advisory. on hold for 45 mins. help!,@USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help!
569892141335334913,neutral,1.0,,,Delta,i believe you have to follow me so i can send you a message,@JetBlue I believe you have to follow me so I can send you a message
569150031216779266,negative,1.0,Customer Service Issue,1.0,United,terrible service for military members and their families. #ridiculous #unitedairlines,@united terrible service for military members and their families. #ridiculous #UnitedAirlines
569369390178799616,negative,1.0,Customer Service Issue,1.0,US Airways,"your customer service is non-existent/ terrible. dozens waiting for bags not placed on our flight, no staff anywhere #neveragain","@USAirways Your customer service is  non-existent/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain"
568985883589906432,negative,1.0,Can't Tell,0.6968,United,". agents arguing about check bag announcement. looked for room until seat 20, gave up and walked back to seat 7.unnecessary","@united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary"
568025019068108800,negative,1.0,Cancelled Flight,0.6545,Delta,they say they have no update. i don't work i don't get paid. jet blue has my money but no flight. argh!,@JetBlue they say they have no update. I don't work I don't get paid.  Jet blue has my money but no flight. Argh!
567887103465496576,negative,1.0,Late Flight,0.6285,Southwest,"tried to leave monday, all other planes left but mine. now this one keeps getting delayed. missed work. have to pay for a cab","@SouthwestAir  Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab"
568215628890411009,neutral,1.0,,,Delta,"if there's a schedule change on my tix, can you change the the destination airport to a sister airport (like ewr and jfk)?","@JetBlue If there's a schedule change on my tix, can you change the the destination airport to a sister airport (like EWR and JFK)?"
569654332246904832,negative,1.0,Customer Service Issue,1.0,American,ive literally been holding for more than 2 hours now. i was told 2hrs. you all are sabotaging any chance i have of getting home,@AmericanAir ive literally been holding for more than 2 HOURS now. i was told 2hrs. You all are sabotaging any chance i have of getting home
568115611814858752,negative,0.6698,Flight Attendant Complaints,0.3503,US Airways,would be more pleased if you reassess your business practices. goal should be to have passengers on plane as little as possible,@USAirways would be more pleased if you reassess your business practices.  Goal should be to have passengers on plane as little as possible
568795549211738113,negative,1.0,Customer Service Issue,0.6596,US Airways,"handled on the phone. unfortunately it wiped out an entire trip, which is why i'm so displeased.","@USAirways Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased."
569580460843651072,positive,0.7090000000000001,,,Delta,my email is my twitter handle followed by gmail ☺👍👍,@JetBlue my email is my twitter handle followed by gmail ☺👍👍
569302780013355008,negative,1.0,Cancelled Flight,0.6591,Southwest,had to fly mco-&gt;cmh for $400 b/c we cldnt reach swa to reroute swa 3104 cancelled flightlation. voucher wld help.,@SouthwestAir @PoteetTJ had to fly @Delta MCO-&gt;CMH for $400 b/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help.
568196150718824448,neutral,0.6809,,,Delta,he's sch for 530 tmw on aa. would love to find him an earlier one with yall if possible. he's in fll,@JetBlue he's sch for 530 tmw on AA. would love to find him an earlier one with yall if possible. He's in FLL
569609970007674881,negative,1.0,Cancelled Flight,1.0,American,flight was cancelled flightled can you guys help?,@AmericanAir flight was Cancelled Flightled can you guys help?
569893878536527872,negative,1.0,Cancelled Flight,1.0,US Airways,if my flight is going to be cancelled flightled every week i might as well be in business class.,@USAirways If my flight is going to be Cancelled Flightled every week I might as well be in business class.
569890192338735104,negative,1.0,Customer Service Issue,1.0,American,"my reservation is on hold, not me. wish i was on hold but that's not possible with the phone issues at #americanair","@AmericanAir My reservation is on hold, not me.  Wish I was on hold but that's not possible with the phone issues at #americanair"
567769468278988800,neutral,0.6671,,,Delta,'s new ceo seeks the right balance to please passengers and wall ... - times colonist,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Times Colonist http://t.co/NzDXRvszWv
570257336465387521,negative,1.0,Bad Flight,0.7085,American,why does it feel like i'm being nickeled and dime to enjoy a flight with aa? i purchased a tkt but have to pay extra for a seat,@AmericanAir why does it feel like I'm being nickeled and dime to enjoy a flight with AA? I purchased a tkt but have to pay extra for a seat
569506974930481153,negative,1.0,Cancelled Flight,1.0,US Airways,"flight today cancelled flighted in phl, dozens of other flights still going. on hold for 3hrs. i need to get to my job interview!!!","@USAirways flight today Cancelled Flighted  in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!"
570004421352001536,negative,1.0,Can't Tell,1.0,US Airways,i will never fly us airways again.,@USAirways  I will never fly us airways again.
569623211324735488,negative,1.0,Customer Service Issue,0.6939,US Airways,is really good at deferring responsibility.,@USAirways is really good at deferring responsibility.
567726186038837248,negative,1.0,Late Flight,0.6787,US Airways,how soon is possible? i boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and i'm still where i started.,@USAirways How soon is possible? I boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and I'm still where I started.
569654178789724160,negative,1.0,Customer Service Issue,1.0,American,- don't understand why i have zero flt info- no email- 2 he wait time on ph lines- so much for advan mem :(,@AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :(
570142263290011649,positive,1.0,,,United,thank you. been trying for two days to set this up.,@united thank you. Been trying for two days to set this up.
570042700835082240,negative,1.0,Bad Flight,0.662,American,#customerservice. sitting on my fourth plane today with a mechanical problem. no excuses for this. tough to be loyal.,@AmericanAir #customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal.
570055898367799296,negative,1.0,Cancelled Flight,0.3417,United,i'm very frustrated and have wasted 2 days now due to your equipment failures.,@united I'm very frustrated and have wasted 2 days now due to your equipment failures.
568485707993497603,neutral,1.0,,,United,", #deaffriendly? getting there. read your review on","@United, #deaffriendly? Getting there. Read your review on http://t.co/2Brt0aTHaU: http://t.co/WzNp5q1M0H"
570003343222964224,negative,0.6559,Late Flight,0.3333,US Airways,strikes again--late flight crew #3/4 for the trip and maintenance #2/4. worth the extra $200/trip for less hassle and fewer delays,@USAirways strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4.  Worth the extra $200/trip for less hassle and fewer delays
569726849988878336,negative,1.0,Customer Service Issue,1.0,US Airways,your customer service is horrendous. between the way employees speak customers and their lack of care for problems with flights.,@USAirways your customer service is horrendous. Between the way employees speak customers and their lack of care for problems with flights.
568149194654904320,positive,1.0,,,Southwest,love..luv the addition of the passbook option.,@SouthwestAir love..luv the addition of the passbook option.
569948808320315392,neutral,0.6869,,0.0,Delta,who did this?!?!“: our fleet's on fleek.,Who did this?!?!“@JetBlue: Our fleet's on fleek. http://t.co/kHZrCCyp2A”
569117839308800001,negative,1.0,Customer Service Issue,0.6549,US Airways,incapable of seating a 2yo and mom together. toddler in his own row #fail,@USAirways incapable of seating a 2yo and mom together. Toddler in his own row #fail @CNN
569643354557796353,negative,1.0,Customer Service Issue,1.0,American,united needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help,@AmericanAir United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help
570296110633381889,neutral,1.0,,,Delta,"submitted, hoping for quick decision, tied to another donation we just received: proposal- 27th annual gala org- boundless readers","@JetBlue Submitted, hoping for quick decision, tied to another donation we just received:
Proposal- 27th Annual Gala
Org- Boundless Readers"
569880005729067008,negative,1.0,Cancelled Flight,1.0,American,record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is cancelled flightled,@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled
568057046303576065,negative,0.7065,Customer Service Issue,0.3587,United,right... are you guys charging for the air we breathe next?,@united right... Are you guys charging for the air we breathe next?
570184083692658688,negative,1.0,Can't Tell,1.0,American,3 months of straight travel ahead. time to find new airline.,@AmericanAir 3 months of straight travel ahead. Time to find new airline.
567806884191944705,positive,1.0,,,Virgin America,dad on segway is the best part of this whole infographic!,@VirginAmerica Dad on Segway is the best part of this whole infographic!
569908928667996160,negative,1.0,Flight Attendant Complaints,0.3469,United,forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals,@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals
567772568833503233,negative,0.6778,Can't Tell,0.6778,Delta,be responsible for replacing it,@JetBlue @KyleJudah be responsible for replacing it
568908255310827520,neutral,0.66,,,Delta,thanks. which day of the week is the direct? the flights i saw went thru jfk ☀️,@JetBlue Thanks. Which day of the week is the direct?  The flights I saw went thru JFK   ☀️
569909945514233857,negative,1.0,Customer Service Issue,0.6825,American,wish you had a better mobile app. you should look at the app from as it is much more seemless to check in,@AmericanAir wish you had a better mobile app.  You should look at the app from @united as it is much more seemless to check in
569602798867881985,negative,1.0,Customer Service Issue,0.6531,American,. i can't even get on the phone with your reservations team. the system automatically disconnects us.,.@AmericanAir I can't even get on the phone with your reservations team. The system automatically disconnects us.
569421478460063745,negative,1.0,Late Flight,0.6436,US Airways,on hold 2.5 hrs trying to reschedule our flight. can anyone there please help us?,@USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us?
569548726265470976,neutral,0.6606,,0.0,Delta,customer of the year?,@JetBlue Customer of the year? http://t.co/epqqONHO2H
567810683485753344,positive,1.0,,,Delta,this makes me happy. i hope these aren't empty promises.,@JetBlue this makes me happy. I hope these aren't empty promises.
569334621252526080,negative,1.0,Customer Service Issue,1.0,Southwest,your phone lines suck. i have a dilemma.,@SouthwestAir your phone lines suck. I have a dilemma.
567768484612816896,neutral,0.6559,,0.0,Southwest,"tried to dm you, it won't let me as it says you are not following me.","@SouthwestAir  Tried to DM you, it won't let me as it says you are not following me."
568364437599436800,neutral,1.0,,,Virgin America,atlantic ploughs a lone furrow in the #middleeast,@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE
569686510108344320,negative,1.0,Customer Service Issue,0.6568,Delta,aka take stuff out of the checked bag! then just carry on the extra weight. for someone just had shoulder surgery that's just no,@JetBlue aka take stuff out of the checked bag! Then just carry on the extra weight. For someone just had shoulder surgery that's just no
570295981985681409,negative,0.6507,Bad Flight,0.3493,American,don't worry. i'll be sending a letter with what i expect from you for compensation. i fly twice a week w/you guys...for now,@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now
568893623099654144,negative,1.0,Lost Luggage,1.0,United,bag mia since wednesday. still no word where it is or if we'll ever see it again. #lostluggage #frustrated,@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated
568973797262372866,negative,1.0,Lost Luggage,1.0,United,where are our luggages? with a group and over 20 luggages are lost,@united where are our luggages? With a group and over 20 luggages are lost
569673582609088512,negative,1.0,Customer Service Issue,1.0,American,already did &amp; an automated voice told us to wait 2 hours. they have yet to call back.,@AmericanAir already did &amp; an automated voice told us to wait 2 hours. They have yet to call back.
568423588077936640,positive,0.6931,,0.0,US Airways,thanks for slowing the inbound plane down so that we didn't need to worry about 4438 eyw being late flight. great holz ahead. cheers! 😀,@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! 😀
570049195446444033,neutral,0.6504,,,Southwest,will do - if you follow back i can dm that info,@SouthwestAir will do - if you follow back I can DM that info
570185687569469440,negative,1.0,Lost Luggage,1.0,United,"ok. to top things off, you've lost my luggage. could you get any worse??? #unitedairlines","@united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines"
569211244693098496,negative,0.6197,Late Flight,0.6197,United,"we are delayed in san pedro, belize. we are scheduled to fly out at 3pm from belize city to houston. will you wait please?","@united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?"
568585356586586113,positive,1.0,,,Southwest,jason (108639) at gate #3 in san made my afternoon!!! #southwestairlines #stellarservice #thanks!,@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!
569837650984751104,negative,1.0,Customer Service Issue,1.0,American,but it says your agents are too busy and to try back late flightr???,@AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr???
570108377029685248,negative,1.0,Late Flight,0.6405,US Airways,yes it landed at 11:40am. should not take another 12+ hours to go 40 min drive. was assured i would have this am.,@USAirways yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am.
569777772115193856,negative,0.6688,Can't Tell,0.3519,United,… but friendly efficient air attendants in coach #ua992,@united … But friendly efficient air attendants in coach #UA992 http://t.co/49pV3KcHNR
568212893012860928,negative,1.0,Customer Service Issue,1.0,Southwest,i receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight,@SouthwestAir I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight
570280737951375360,negative,1.0,Can't Tell,1.0,US Airways,you have no idea how upset and frustrated i am right now. i'll be sure to follow through with never flying with you again.,@USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again.
569309623825670145,neutral,1.0,,,United,any plans of restating nonstop service between iad and south florida? we miss our flights to fll.,@united any plans of restating nonstop service between IAD and South Florida?  We miss our flights to FLL.
568255102567518208,negative,1.0,Customer Service Issue,0.6762,Delta,finally starting to come out. 40 minutes and no communication is not acceptable. letting me down today.,@JetBlue Finally starting to come out. 40 minutes and no communication is not acceptable. Letting me down today.
567862454576787456,negative,1.0,Can't Tell,1.0,United,note: they are traveling w 2yr old. unreal,@united note: they are traveling w 2yr old. Unreal
570106717490393088,negative,0.6632,Lost Luggage,0.6632,United,okay ase24766m. find our luggage.,@united okay ase24766m. Find our luggage.
569548800169283586,negative,1.0,Late Flight,1.0,US Airways,three hour flight delay. on the phone for 45min and counting.,@USAirways @British_Airways three hour flight delay. On the phone for 45min and counting.
568826499597524992,negative,1.0,Flight Attendant Complaints,0.6746,United,flight 1219. my frustration boiled over after dealing with attendant. her attitude was ridiculous.,@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.
570042013908914176,negative,1.0,Lost Luggage,0.376,United,wonderful bag claim people - finally have my bag. but why did i catch earlier flight? original flight just landed. #wastedtime,@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime
570215492838920193,negative,1.0,Bad Flight,0.6717,American,zoom in on the sauce and potatoes. this stuff is vile. and i mean vile.,@AmericanAir  zoom in on the sauce and potatoes.  This stuff is vile.  And I mean vile. http://t.co/m2PHoavRxC
570014190498287616,negative,1.0,Customer Service Issue,0.6726,United,...and when that doesn't work...,@united ...and when that doesn't work...
569577696793006080,negative,1.0,Cancelled Flight,0.3906,US Airways,telling a man theres no flights for the next 10 hrs!!! no standby! nothing! no options! trying to get to sick child! #firevan!,@USAirways telling a man theres NO FLIGHTS for the next 10 hrs!!! NO standby! NOTHING! NO OPTIONS! trying to get to sick child! #FireVan!
569837685428359168,negative,1.0,Customer Service Issue,1.0,American,. all i get is an automated system that hangs up on me. i finally get a message that some will call me back in 2 hours.,@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours.
568062007108190210,neutral,1.0,,,US Airways,i recently moved and got a new license and when i booked my flight a months ago i used my old license do i need to change that?,@USAirways I recently moved and got a new license and when I booked my flight a months ago I used my old license do I need to change that?
569010309085536257,negative,1.0,Late Flight,0.7014,United,waiting 12 mins and counting to get through to global services....something going on?,@united waiting 12 mins and counting to get through to Global Services....something going on?
567951376480907264,negative,1.0,Can't Tell,1.0,United,stop pretending you care about the welfare of my daughter. united airlines had the opportunity to help n failed # united airlines,@united Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines
568509343047352322,neutral,0.6632,,,Delta,airways receives new coverage from analysts at bank of america (jblu) - the legacy,@JetBlue Airways Receives New Coverage from Analysts at Bank of America (JBLU) - The Legacy http://t.co/dORuxBqla1
567838174816395264,negative,1.0,Can't Tell,1.0,Southwest,not your finest moment in boston right now!,@SouthwestAir Not your finest moment in Boston right now!
568908978001993729,negative,0.664,Customer Service Issue,0.664,US Airways,"good info, but am already signed up for all options. none of which sound like they applied to the 'missing' emails.","@USAirways Good info, but am already signed up for all options.  None of which sound like they applied to the 'missing' emails."
569935592651411456,neutral,0.6588,,0.0,Delta,x____x rt : our fleet's on fleek.,X____x RT @JetBlue: Our fleet's on fleek. http://t.co/Y39YzDpBvU
567797894431117312,negative,1.0,Late Flight,0.6998,United,flt 4487 is having some major delays bc ground crew was so slow. the flight crew has been terrific. been 2 hours on the ground..😡...,@united Flt 4487 is having some MAJOR delays bc ground crew was so SLOW. The flight crew has been terrific. Been 2 hours on the ground..😡...
569690742169292802,negative,1.0,Can't Tell,0.6848,United,not sure why the people in row 7 that paid for a premium seat can't use their overhead space...,@united not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http://t.co/i9s86KiHge
570018532727103489,negative,1.0,Customer Service Issue,0.64,American,btr trained gate agts. im a frequent flyer &amp; have nvr had issue w/my bag 2day i was forced 2 gate check while priority boarding,@AmericanAir btr trained gate agts. Im a frequent flyer &amp; have nvr had issue w/my bag 2day I was forced 2 gate check while priority boarding
568621122368851968,positive,1.0,,,Southwest,i would do anything for tickets to the vegas... anything. i love imagine dragons so much!!,@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!
567826899776446464,neutral,1.0,,,Southwest,think flight 1945 from bna to lax will get off the ground tomorrow??? #please #snowbama,@SouthwestAir think flight 1945 from BNA to LAX will get off the ground tomorrow??? #please #snowbama
569925551475056640,positive,1.0,,,Delta,i have a little more time then that..lol. well actually a lot more. 36 days more. but i'm just excited!!,@JetBlue I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!!
568834182694240256,positive,1.0,,,Delta,#jetblue treated me right as a #disabledtraveler thanks for a no hassle flight to,@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica
569544528299995137,negative,1.0,Lost Luggage,0.6362,US Airways,2+ hr wait &amp; really bad exp . luggage won't arrive w/ me do i really have 2go back las airport 2 pick up when arrives?,@usairways 2+ hr wait &amp; really bad exp @PHLAirport. luggage won't arrive w/ me Do I really have 2go back LAS airport 2 pick up when arrives?
569720325165830144,neutral,0.6707,,0.0,American,i'm going to speak with customer service at the airport tomorrow morning and see what my options are. i need a flight tomorrow,@AmericanAir I'm going to speak with customer service at the airport tomorrow morning and see what my options are. I need a flight tomorrow
569857504768757760,negative,0.6611,Can't Tell,0.6611,Southwest,"#1687 mdw-san. like most flights, if i'm watching free tv it works but won't hardly access any websites - including your own.","@SouthwestAir #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own."
569988297633583104,negative,1.0,Customer Service Issue,1.0,United,this is atrocious customer service.,@united this is atrocious customer service.
569188782492266496,negative,1.0,Late Flight,1.0,US Airways,no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now i'm stuck!,@USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck!
569652266006941698,negative,1.0,Late Flight,0.654,US Airways,"a tweeted apology is not enough for delay fiasco. none for insult from gate agent is worse. except for mark n., all bad at clt.","@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT."
569704478808485888,negative,1.0,Late Flight,1.0,United,why is my time less important to you? #strandusindenver #hourandtenminutedelay #flightfail,@united Why is my time less important to you?  #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail
570025186000539648,neutral,0.6714,,,Delta,“: our fleet's on fleek.,“@JetBlue: Our fleet's on fleek. http://t.co/7XMaV13G2W” http://t.co/Ela7TNtcIR
568781555784507392,negative,1.0,Customer Service Issue,0.3544,Southwest,longer flights with 300 series no wifi? will be great when you retire them.,@SouthwestAir  Longer flights with 300 series no wifi? Will be great when you retire them.
568034537411895296,negative,0.6227,Late Flight,0.3168,US Airways,tell the flight from clt to srq 5080 to wait!!!!!!,@USAirways tell the flight from clt to srq 5080 to wait!!!!!!
569615983205347329,neutral,0.6997,,0.0,American,where do i look for cabin crew vacancies?,@AmericanAir where do I look for cabin crew vacancies?
569223653952323584,negative,1.0,Customer Service Issue,0.6854,US Airways,i called twice the recording says that it has being delivered to my apt but it is not here ?,@USAirways I called twice the recording says that it has being delivered to my apt but it is not here ?
567856422030942208,positive,1.0,,,Southwest,much respect!,@SouthwestAir much respect!
568155440267161600,positive,1.0,,,Southwest,thank you for handling this for me. glad southwest cares about what it's flyers think!,@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!
569496828376322048,negative,1.0,Cancelled Flight,0.6497,United,"i would understand if weather was the issue, but bc of airline maintenance i had to sleep on an airport floor and lose an entire day","@united I would understand if weather was the issue, but bc of airline maintenance I had to sleep on an airport floor and lose an entire day"
569571437389881344,negative,0.6078,Bad Flight,0.6078,Southwest,here's a first..both pilot and first officer in galley during flight...,@SouthwestAir here's a first..both pilot and first officer in galley during flight...
569890741666717697,positive,0.6753,,0.0,American,thank you for not cancelled flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst,@AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst
569552552297041920,negative,1.0,Flight Attendant Complaints,1.0,Delta,thanks. home to msy. tsa precheck agents directing people after photo until scan beyond rude. one grabbed and pushed children.,@JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children.
570293289045364736,positive,1.0,,,US Airways,"getting sorted, thanks","@USAirways getting sorted, thanks"
570081797427621888,negative,1.0,Can't Tell,0.6139,American,is this a serious thread. maybe you guys should re-read it. #fail,@AmericanAir Is this a serious thread. Maybe you guys should re-read it. #fail
568953095423705088,negative,1.0,Late Flight,0.7008,Southwest,we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy,@SouthwestAir we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy
569649747213987841,negative,1.0,longlines,0.6890000000000001,American,today's wait was a violation of #dot #passengerbillofrights,@AmericanAir today's wait was a violation of #dot #passengerbillofrights http://t.co/GxvFumn3iZ
570105753471746048,negative,1.0,Customer Service Issue,1.0,American,please allow me to speak with someone. a dialogue would solve this issue better and faster than emailing.,@AmericanAir please allow me to speak with someone. A dialogue would solve this issue better and faster than emailing.
568869609622904832,positive,1.0,,,US Airways,shavon at customer service desk in charlotte was fantastic! so helpful and smiling evn after what sounds like long day.reward her,@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her
569818507891871744,negative,1.0,Can't Tell,0.3521,American,a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.this is not good,@AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good
570114021854212096,negative,1.0,Flight Booking Problems,1.0,Virgin America,"hi! i just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during flight booking problems 😢","@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢"
570244762785210368,negative,0.6436,Flight Booking Problems,0.6436,Southwest,"why, when i booked via phone after calling the a list preferred #, didn't my kta get added to the ticket??? must i use web?","@SouthwestAir Why, when I booked via phone after calling the A List preferred #, didn't my KTA get added to the ticket??? Must I use web?"
567748407070953472,neutral,0.6534,,0.0,Southwest,or you could send me a dm.,@SouthwestAir or you could send me a DM.
569606966772940801,negative,1.0,Late Flight,0.6684,Delta,exactly why is my flight delayed? 599 bdl to dca? can't seem to get an answer,@JetBlue exactly why is my flight delayed? 599 BDL to DCA? Can't seem to get an answer
568216602866376704,negative,1.0,Lost Luggage,1.0,US Airways,now telling me i don't have the correct tag for my luggage!!! my luggage apparently is not in la or charlotte. this is not ok!!,@USAirways now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!!
569632660831625216,negative,1.0,Cancelled Flight,0.6672,American,five times at last count,@AmericanAir five times at last count
568974681115459584,neutral,1.0,,,Delta,"traveling with two kids tomorrow (ages 7 and 4) domestic, do they need birth certificates to check in at airport?","@JetBlue Traveling with two kids tomorrow (ages 7 and 4) domestic, do they need birth certificates to check in at airport?"
570017905879986176,negative,1.0,Cancelled Flight,1.0,American,cancelled flightled two flights from miami to nashville yesterday and could not get me on a flight for 3-4 days. #southwestairwasthere,@AmericanAir Cancelled Flightled two flights from Miami to Nashville yesterday and could not get me on a flight for 3-4 days. #Southwestairwasthere
567818783616954369,negative,0.6477,Late Flight,0.6477,Southwest,can i get any kind of update on the delayed flight from boston to houston at 7:30? really need to be back home tonight!,@SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!
569514471296774146,negative,1.0,Late Flight,1.0,Delta,are there airport-wide delays at bos or did we just get unlucky with 152?,@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?
569523377842606080,negative,1.0,Customer Service Issue,1.0,US Airways,your customer service is atrocious.,@USAirways your customer service is atrocious.
569974641214644224,neutral,0.6491,,,American,#americanairlines on approach to mex....,@AmericanAir #AmericanAirlines on approach to mex.... http://t.co/se57dmjHiW
567722664597286913,negative,1.0,Customer Service Issue,1.0,Southwest,has the worst customer service of any airline i've ever flown.,@SouthwestAir has the WORST customer service of any airline I've ever flown.
568834902365503488,positive,1.0,,,US Airways,i got through and am able to switch my flight with no charge. thank you,@USAirways i got through and am able to switch my flight with no charge. Thank you
568916446710857728,positive,1.0,,,United,free booze for the bach party would make it better! ord--&gt;msy #delayed #again we will enjoy either way. thanks!,@united free booze for the Bach party would make it better!  ORD--&gt;MSY #Delayed #Again   We will enjoy either way.  Thanks!
568795484283736064,neutral,1.0,,,Virgin America,missed my flight. how does standby work?,@VirginAmerica missed my flight. How does standby work?
569818697113702400,negative,1.0,Flight Booking Problems,0.6775,American,please stop changing my flights for spring break. this is the 5th time!,@AmericanAir Please stop changing my flights for Spring Break. This is the 5th time!
568283819477839872,negative,1.0,Late Flight,0.6816,United,... horrible wait time on 4348 to get a gate ..shows total miss management . value customer time and respect thier sentiment,@united ... horrible wait time on 4348 to get a gate  ..shows total miss  management . Value customer time and respect thier sentiment
570284725740285952,neutral,1.0,,,Southwest,i'm following now,@SouthwestAir I'm following now
569975032127967232,neutral,1.0,,,Southwest,#vegas i was there 5 days ago. miss the warm weather,@SouthwestAir #Vegas I was there 5 days ago. Miss the  Warm Weather
567856355907760128,negative,0.7259,Customer Service Issue,0.7259,Southwest,it's not letting me dm you !!,@SouthwestAir it's not letting me DM you !!
569941050002972672,negative,1.0,Customer Service Issue,1.0,US Airways,so you understand why i'm resorting to twitter: no help available at gate while this occurred or by phone afterward.,@USAirways So you understand why I'm resorting to Twitter: No help available at  gate while this occurred or by phone afterward.
569914641414905856,negative,1.0,Flight Booking Problems,0.3659,American,you're not finding it bc rebooked us on your airline when they realized they couldn't get us home - and we're at ord,@AmericanAir you're not finding it bc @united  rebooked us on your airline when they realized they couldn't get us home - and we're at ORD
569873968175259650,negative,1.0,Customer Service Issue,0.68,US Airways,already spent 60 mins today handling this for my minor child. shame on you for treating a 15 year old girl like this.,@USAirways already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this.
568225166527991808,negative,0.7012,Customer Service Issue,0.3719,US Airways,i would be willing to pay anything to change a flight! does not! help!,@USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help!
569669174731153408,neutral,0.6387,,0.0,American,"yo, could that be a catering truck before mine eyes? unmoving?","@AmericanAir Yo, could that be a catering truck before mine eyes?  Unmoving? http://t.co/ASW6QwUf1Z"
569767266075742208,neutral,1.0,,,United,can you help me add my ktn to this reservation plz?,@united can you help me add my KTN to this reservation PLZ?
569650273091584000,neutral,1.0,,,American,"do you happen to know if that plane will be repainted, or fly ""off into the sunset?""","@AmericanAir Do you happen to know if that plane will be repainted, or fly ""off into the sunset?"""
569829960178905089,negative,1.0,Late Flight,0.6679,American,thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready,@AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http://t.co/rxmjWoo7Qi
568241499831287808,negative,0.6739,Late Flight,0.3804,Delta,"if it was simply a minor mechanical, why would they say that?","@JetBlue If it was simply a minor mechanical, why would they say that?"
567866162865971201,negative,1.0,Customer Service Issue,1.0,US Airways,and no one has been at all helpful. i will never fly this airline again. #neveragain #spreadtheword,@USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword
569985760482365440,negative,1.0,Late Flight,0.6641,US Airways,patience is what my connecting flight will need. why do you guys do this to me every time i travel? every. single. time.,@USAirways patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time.
570222445971382273,neutral,1.0,,,American,i know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏,@AmericanAir I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏
569601354118905859,negative,1.0,Can't Tell,0.3606,American,you neglected to mention the $200 fee per ticket. i had a medical reason and still have had to jump thru hoops.,@AmericanAir   You neglected to mention the $200 fee per ticket.  I had a medical reason and still have had to jump thru hoops.
569724225466073088,negative,1.0,Can't Tell,0.6563,US Airways,has to be the worst airline of all time😡😡😡,@USAirways Has To Be THE WORST Airline Of All Time😡😡😡
570261511781941251,neutral,1.0,,,American,thank you for responding so quickly to my tweets i do appreciate that.,@AmericanAir Thank you for responding so quickly to my tweets I do appreciate that.
568631538541326336,negative,1.0,Can't Tell,1.0,US Airways,worst experience ever with you guys…see my blog tomorrow on my experience. maybe you can help make it better.,@USAirways worst experience ever with you guys…see my blog tomorrow on my experience. Maybe you can help make it better.
569743891714347009,negative,1.0,longlines,0.6818,United,"if you consider 50 mins for bags @ 10:00pm on a sunday night ""as fast as they can"", you should reconsider what you think that means.","@united If you consider 50 mins for bags @ 10:00pm on a Sunday night ""as fast as they can"", you should reconsider what you think that means."
567762670045364225,negative,1.0,Lost Luggage,1.0,US Airways,waiting for my luggage on flight 1923. is there a delay?,@USAirways Waiting for my luggage on flight 1923. Is there a delay?
567765679764697089,negative,1.0,Customer Service Issue,1.0,Southwest,do you do auto callbacks so i don't have to wait on hold?,@SouthwestAir do you do auto callbacks so I don't have to wait on hold?
570217760430493698,negative,0.7029,Flight Attendant Complaints,0.3619,Delta,"if you can get us on a flight to vieques all will be good. right now, not looking promising.","@JetBlue if you can get us on a flight to Vieques all will be good. Right now, not looking promising."
570217450874146818,negative,1.0,Customer Service Issue,1.0,US Airways,. r u aware your wait time to talk to a sales agent is always 30-60 minutes? unacceptable. at least employ a call back feature!,@USAirways. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature!
568824193380425731,neutral,1.0,,,US Airways,how can i get ahold of a reservations supervisor?,@USAirways how can i get ahold of a reservations supervisor?
569801797851697152,negative,1.0,Lost Luggage,1.0,American,why wont you find my luggage without blaming everyone else?,@AmericanAir why wont you find my luggage without blaming everyone else?
569618750946873344,negative,1.0,Customer Service Issue,1.0,US Airways,on hold for &gt;70 mins on my 3rd attempt just to get a receipt showing change fees for an upcoming flight. please help!,@USAirways On hold for &gt;70 mins on my 3rd attempt just to get a receipt showing change fees for an upcoming flight. Please help!
568956596862066688,neutral,0.6739,,0.0,Southwest,"i think that flight was supposed to go to houston as well, in case someone could check that?","@SouthwestAir I think that flight was supposed to go to Houston as well, in case someone could check that?"
568608665072246784,negative,1.0,Can't Tell,1.0,US Airways,you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused.,@USAirways you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused.
570151698489954304,negative,1.0,Late Flight,1.0,United,it was ua flight 1001! now i'm currently stuck in portland because i missed my ride because of the 3 hour delay. #getmartyhome,@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome
570072918094442496,negative,0.6352,Customer Service Issue,0.3231,United,i have no way of making phones calls... need to handle via twitter/email/web. thank you!,@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!
568208666035417088,neutral,1.0,,,Delta,i have many allergies and want to know if i can bring an 8oz. bottle of benadryl on the flight along with my 2 epipens?,@JetBlue I have many allergies and want to know if I can bring an 8oz. bottle of Benadryl on the flight along with my 2 epipens?
569936213760716801,negative,1.0,Customer Service Issue,1.0,US Airways,anyone there to help? still on hold...,@USAirways anyone there to help? Still on hold...
569519156502106112,negative,1.0,Customer Service Issue,0.6596,US Airways,now going on 26 minutes on hold.,@USAirways Now going on 26 minutes on hold.
569858231759085571,negative,1.0,Customer Service Issue,1.0,United,current hold time after speaking to rep to have tix reissued is 42 mins - why so long &amp; why not make this option available online?,@united current hold time AFTER speaking to rep to have tix reissued is 42 mins - why so long &amp; why not make this option available online?
570284934771974144,negative,1.0,Flight Attendant Complaints,0.691,United,"iah to charlotte. baggage claim rep latrice h. #customerservice non existent, ignored customer then inappropriately touched customer","@united iah to charlotte. Baggage claim rep latrice h. #customerservice non existent, Ignored customer then inappropriately touched customer"
569513103970455552,negative,1.0,Late Flight,0.3428,US Airways,i can't wait for the and to find out how poorly handled this situation. #shameful,@USAirways I can't wait for the @nytimes and @WSJ to find out how poorly @USAirways handled this situation. #shameful http://t.co/HHOxQPsUbA
569674104913014784,negative,1.0,Late Flight,0.6401,Delta,"keep waiting, time does not cost anything for hundreds people how payed thousand dollars with no feedback","Keep Waiting, time does not cost anything for @JetBlue hundreds people how payed thousand dollars with no feedback http://t.co/Ji2pg4gom9"
568157049344937984,negative,1.0,Cancelled Flight,1.0,United,i had to change airports to actually get a flight out when my flight from fay was cancelled flightled twice. $180 taxi ride to rdu--reimburse?,@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?
569913796875161600,neutral,1.0,,,American,would it be possible to change my flight on your website? many thanks,@AmericanAir would it be possible to change my flight on your website? Many thanks
569950215513497601,negative,1.0,Late Flight,1.0,US Airways,us 728/feb 21. arrive 7 hrs late flight; checked car seat missing. no replacement available. has yet to arrive more than 24 hours late flightr.,@USAirways US 728/Feb 21. Arrive 7 hrs Late Flight; checked car seat missing. No replacement available. Has yet to arrive more than 24 hours Late Flightr.
567725387904720896,positive,0.6664,,,US Airways,"thanks for the reply, hoping everything is cleared up in charlotte by monday","@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday"
570056002692710400,positive,1.0,,,American,"tpa - ord!!! aa1679 another successful journey, thanks for the hospitality!","@AmericanAir  TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!"
569900367254831104,neutral,0.6486,,,Delta,thanks.,@JetBlue Thanks.
570103012380667904,negative,1.0,Lost Luggage,1.0,Southwest,hey remember that time you lost my husbands bags? i do. #filmjobnoequipment #nowarmclothes,"@SouthwestAir hey remember that time you lost my husbands bags? I do. 

#filmjobnoequipment 
#nowarmclothes"
569965247093731328,negative,1.0,Customer Service Issue,1.0,American,been on the phone for 47 minutes...said it would be 10... any advice?,@AmericanAir been on the phone for 47 minutes...said it would be 10...  Any advice?
568098977545134080,negative,1.0,Late Flight,0.6559,Southwest,. 3 days &amp; still not home. not even off the ground. 3. days. #pastmypatienceexpirationdate,.@SouthwestAir 3 days &amp; still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate
568071159285022720,neutral,0.669,,0.0,United,"how come it's cheaper to fly to bkk than nrt even though to get to bkk you take an extra flight, from nrt!","@united how come it's cheaper to fly to BKK than NRT even though to get to BKK you take an extra flight, from NRT!"
569686372124102656,neutral,1.0,,,American,still looking as we speak.,@AmericanAir Still looking as we speak.
569168865256546304,negative,1.0,Late Flight,0.6526,Delta,"not a happy customer. we've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw.","@JetBlue NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw."
568839036007260162,negative,1.0,Lost Luggage,1.0,US Airways,waiting for bags now over 25min in phl bag claim!,@USAirways waiting for bags now over 25min in Phl bag claim!
569960080734490624,negative,1.0,Flight Booking Problems,0.3526,United,"i'm rebooked now, but the line was 300 people deep.","@united I'm rebooked now, but the line was 300 people deep."
570063322449616896,negative,0.6196,Can't Tell,0.3152,Delta,- hopefully that will help someone in the future. would there have been a different procedure if i had discovered the theft sooner?,@JetBlue - Hopefully that will help someone in the future. Would there have been a different procedure if I had discovered the theft sooner?
568974096161234946,positive,1.0,,,Delta,thank you so much for your effort,@JetBlue thank you so much for your effort
569890836361580544,negative,1.0,Customer Service Issue,1.0,American,yes but not with much help from you guys,@AmericanAir yes but not with much help from you guys
569585355319599104,negative,1.0,Lost Luggage,0.6932,Delta,i waited 3 hrs for my bags and my flight was only 2 hrs,@JetBlue I waited 3 hrs for my bags and my flight was only 2 hrs
568112237765722113,negative,1.0,Late Flight,1.0,United,. thanks united for the no running water and late flight flight from grand rapids to denver,@united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver
569335521752715264,negative,1.0,Can't Tell,1.0,United,has once again earned a place as the worst airline in the business,@united has once again earned a place as the worst airline in the business
568836365309190145,neutral,0.6768,,,Delta,we already won the tickets but she's totally on a beach right now. #flightlanding #sunscreen #feelsgood,@JetBlue We already won the tickets but she's totally on a beach right now. #flightlanding #sunscreen #feelsgood http://t.co/5PvG2hJXKp
569929134639611904,negative,0.6837,Late Flight,0.3585,US Airways,don't worry. used own initiative and arriving much earlier than you planned for me,@USAirways don't worry. Used own initiative and arriving much earlier than you planned for me
569605935280336896,negative,1.0,Flight Booking Problems,0.7115,American,"are you out of your mind, aa? what is the point of this twitter acct? form letters in 140 characters or less?","@AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less?"
569177940027674624,neutral,0.6487,,0.0,United,no thanks,@united  no thanks
568492653987418112,neutral,1.0,,,US Airways,flight 1783 clt to bos,@USAirways flight 1783 CLT to BOS
569869892960133120,negative,1.0,Can't Tell,1.0,American,worst experience ever. all the way!,@AmericanAir worst experience ever. @VirginAmerica all the way!
568619425886121985,positive,1.0,,,Delta,my flight attendant angel was awesome. #415 #kudos,@JetBlue my flight attendant Angel was awesome. #415 #kudos
569519007965061121,negative,1.0,Customer Service Issue,1.0,US Airways,you keep suggesting people call 800-428-4322 but we just end up on hold for hours. you seriously don't have a better method?!,@USAirways you keep suggesting people call 800-428-4322 but we just end up on hold for hours. You seriously don't have a better method?!
569338492515278848,negative,1.0,Late Flight,1.0,US Airways,likelihood of phl to bdl actually leaving tonight? 2 hour delay so far!,@USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far!
568107363195973633,negative,1.0,Customer Service Issue,1.0,United,"wonder why people hate dealing with airlines? ridiculous and inflexible ""policies"". i need a phone number and a resolution. now.","@United Wonder why people hate dealing with airlines?  Ridiculous and inflexible ""policies"".  I need a phone number and a resolution.  Now."
569891568074797056,negative,1.0,Customer Service Issue,1.0,American,please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand. #allrepresentativesbusy #nooption,@AmericanAir Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand.  #allrepresentativesbusy #nooption
568585196699664384,negative,0.6381,Flight Booking Problems,0.3279,Virgin America,"just trying to book tickets to nyc and facing super fun broken styling. don't worry, i'll keep trying :)","@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)"
568881593395208192,neutral,1.0,,,United,need to add service dog to my itinerary for tomorrow,@united need to add service dog to my itinerary for tomorrow
569739044004823040,negative,1.0,Bad Flight,0.3659,United,big surprise #nogate waiting for our plane. same fucken issues everything i fly you. #fail #worstairlineever,@united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever
569564060678639616,negative,1.0,Late Flight,0.3619,United,we rebooked and disappointed we have to wait a whole day to start our vacation. at these fares united should have top notch service,@united we rebooked and disappointed we have to wait a whole day to start our vacation. At these fares United should have top notch service
568897757991186432,negative,1.0,Lost Luggage,0.6701,United,"i'm sorry it's cold in chicago, but i don't see why that means it takes 45 minutes for my priority bag to show up on the carousel.","@united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel."
569640193931612160,negative,0.6634,Late Flight,0.6634,Delta,flight 136 departs 2:14 am finally!!! arrived jfk with no psgrs at 5:39 pm. that's a long flight. aka bus,@JetBlue Flight 136 departs 2:14 AM  Finally!!!  Arrived JFK with no psgrs at 5:39 PM.  That's a long flight. AKA BUS http://t.co/KfKjF1ZtGi
568829906584346624,negative,0.6559999999999999,Late Flight,0.3555,United,how is it tripitpro has accurate delayed dept. times and 2hours late flightr i hear the same from you? just curious,@united how is it tripitPro has accurate delayed dept. times and 2hours Late Flightr I hear the same from you? Just curious
568833409138745344,negative,1.0,Customer Service Issue,0.6547,US Airways,"trying to check in online for a flight tomorrow. tried computer, tablet, and phone. got error message on all devices?","@USAirways trying to check in online for a flight tomorrow.  Tried computer, tablet, and phone.  got error message on all devices?"
569910789651496960,negative,1.0,Customer Service Issue,1.0,American,poor customer service is just unacceptable.. also how bout the surfer on the front of your website. #noloveforsurfers #pretend,@AmericanAir poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. #noloveforsurfers #pretend
569570819757752320,negative,1.0,Customer Service Issue,1.0,United,check in and it's still saying i haven't paid. i've called back twice was on hold for 30 minutes then they answered and hung up. i,@united check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I
570087941277495296,negative,1.0,Bad Flight,0.6565,Southwest,wifi stays connected about the lifetime of a higgs boson,@SouthwestAir wifi stays connected about the lifetime of a higgs boson
570184234498805761,negative,0.6324,Can't Tell,0.6324,American,so who do i need to talk to to ensure the statement is sent to my bank so i can get the credit for the charges?,@AmericanAir @USAirways So who do I need to talk to to ensure the statement is sent to my bank so I can get the credit for the charges?
569225958495952897,negative,1.0,Late Flight,0.6522,US Airways,"yes, it's february. bad weather happens every winter. if you guys don't have the business sense to forecast that i'm at a loss.","@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss."
570299924555956227,negative,1.0,Can't Tell,1.0,Delta,2 aisles of empty #evermoreroom seats and we can't move bc we didn't pay?! #nonsense #waste #jetblue #jetbluebos #cheap,@JetBlue 2 aisles of empty #evermoreroom seats and we can't move bc we didn't pay?! #nonsense #Waste #JetBlue #jetbluebos #cheap
570150741022617600,negative,1.0,Customer Service Issue,1.0,American,no; i just expect a higher level of customer service &amp; for the flight crews to give us accurate information,@AmericanAir no; I just expect a higher level of customer service &amp; for the flight crews to give us accurate information
570065322369101824,negative,1.0,Customer Service Issue,0.3579,American,pay for my accommodations when you are the ones cancelled flightling it for no reason and i know your saying (lying) it cause of weather,@AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather
570060726523584512,negative,0.6356,Customer Service Issue,0.6356,American,would it be ok to send you a dm asking a few questions because i'm deaf and been on hold so long?,@AmericanAir Would it be ok to send you a DM asking a few questions because i'm deaf and been on hold so long?
569168436280098816,negative,1.0,Flight Booking Problems,0.6508,Southwest,"very frustrated. saw seats avail. online for pref alt. flight, unable to book online, lost those seats during &gt;2 hr phone hold","@SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during &gt;2 hr phone hold"
568064339544051712,negative,0.6667,longlines,0.6667,Southwest,why do your mdw gates have so many fewer seats than your planes?,@SouthwestAir why do your MDW gates have so many fewer seats than your planes?
570267956648792064,positive,1.0,,,Virgin America,you know what would be amazingly awesome? bos-fll please!!!!!!! i want to fly with only you.,@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.
569998992475627521,negative,1.0,Customer Service Issue,1.0,American,"no meelan did not afford a supervisor to be included in the conversation, pls check the rec of the call #badcustomerservice","@AmericanAir No Meelan did not afford a supervisor to be included in the conversation, pls check the rec of the call #badcustomerservice"
569938485844422656,positive,0.7140000000000001,,,American,"thanks. having issues checking in for flight, please check our dm convo for more info.","@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info."
568267340405542914,neutral,0.6825,,0.0,United,any info on delays at sfo tomorrow due to low clouds?,@united any info on delays at SFO tomorrow due to low clouds?
570157210183069696,negative,1.0,Lost Luggage,1.0,US Airways,"my flight was cancelled flighted saturday. why was my luggage not at the airport? today, i'm supposed to have it delivered. pathetic","@usairways My flight was Cancelled Flighted Saturday. Why was my luggage not at the airport? Today, I'm supposed to have it delivered. Pathetic"
569686624721707009,negative,1.0,Customer Service Issue,1.0,US Airways,"- how do i get an answer to my question? holding for hours , after 6x getting your message just said you aren't taking calls.","@USAirways - how do I get an answer to my question?  Holding for hours , after 6x getting your message just said you aren't taking calls."
568807901608828928,negative,1.0,Bad Flight,0.6925,US Airways,"we've been sitting on this plane for almost an hour, waiting for it to be fueled. shouldn't that have been done b4 we got on????","@USAirways We've been sitting on this plane for almost an hour, waiting for it to be fueled. Shouldn't that have been done b4 we got on????"
569684864141824000,negative,1.0,Customer Service Issue,0.6637,American,"we've been on hold for over 4 hrs, you cancelled flighted flt 2222 phl-dfw. need assistance!!!","@AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!"
568995608238772224,neutral,1.0,,,US Airways,no worries i was able to read entire book while holding. #themagicalstranger,@USAirways No worries I was able to read @stephenrodrick entire book while holding. #TheMagicalStranger
568977086922297345,negative,1.0,Customer Service Issue,1.0,US Airways,"you were always my go to. what happened? airbus over boeing, and now no customer service?","@USAirways  you were always my go to. What happened?  Airbus over Boeing, and now no customer service?"
569705838870466561,negative,0.6939,Flight Booking Problems,0.6939,United,i can't find any late flight evening flights. are there other airports that would have an overnight flight?,@united I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?
570167726972538880,positive,0.6162,,0.0,American,"thanks, both airlines said that it is located at aa detroit. also was informed that it flew with aa, which shouldn't matter.","@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter."
569572740723712001,negative,0.6593,Cancelled Flight,0.6593,Virgin America,how do i reschedule my cancelled flightled flights online? the change button is greyed out!,@VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!
570172921102143488,neutral,1.0,,,United,so if i'm flying 1st class just one leg to chicago but not on my long flight to china am i still able to use the lounge in chicago,@united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago
569594855556452352,negative,1.0,Customer Service Issue,1.0,American,i've been trying for 4 hours to get hold of someone.,@AmericanAir I've been trying for 4 hours to get hold of someone.
569854492126146560,negative,1.0,Cancelled Flight,0.6551,American,not very helpful if my flight is already cancelled flightled! what about reflight booking problems? aa has my email and cell - yet no notifications.,@AmericanAir Not very helpful if my flight is already Cancelled Flightled! What about reFlight Booking Problems? AA has my email and cell - yet no notifications.
568538044703178752,neutral,0.7028,,0.0,United,will i make it with the delay?,@united will I make it with the delay?
569629019412557826,negative,1.0,Bad Flight,0.708,United,- plane came in with broken seat. rather than fix it they put a broken sign on it and separated me from my kids.,@united - Plane came in with broken seat.  Rather than fix it they put a broken sign on it and separated me from my kids.
567761193138671616,negative,0.6458,Flight Booking Problems,0.3333,US Airways,flight booking problems a flight using credit from a previously cancelled flightled flight. can't get thru on the phone and can't book online. help please.,@USAirways Flight Booking Problems a flight using credit from a previously Cancelled Flightled flight. Can't get thru on the phone and can't book online. Help please.
568434307989159936,negative,0.6951,Late Flight,0.6951,Delta,my flight 1318 is delayed and i am connecting from boston. is it possible to switch me to flight 118 so i can make my connection?,@JetBlue My Flight 1318 is delayed and I am connecting from Boston. Is it possible to switch me to Flight 118 so I can make my connection?
570263130141564929,neutral,1.0,,,Southwest,can you please make sense of the companion promo? how to we set it up?,@SouthwestAir can you please make sense of the companion promo? How to we set it up?
568389266155438080,neutral,0.6638,,0.0,Southwest,trying to get to mexico in september! how about affordable nonstop flights????,@SouthwestAir trying to get to Mexico in September! How about affordable nonstop flights????
567804663303798784,neutral,0.6801,,0.0,United,can you explain how it rewards us elite premiere 1k members?,@united Can you explain how it rewards us elite Premiere 1K members?
568108322924191744,positive,0.6611,,,Southwest,"thanks, already subscribe and have a rr account. had received a promo code last month but has since expired. any new offers?","@SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?"
569186177238110208,neutral,0.6566,,0.0,Southwest,it's never too late flight to do the right thing,@SouthwestAir it's never too Late Flight to do the right thing
568846061307084800,positive,0.653,,,Southwest,thank you! dming now.,@SouthwestAir thank you! DMing now.
569514168576974848,neutral,1.0,,,Delta,just left #laguardia now...#sunshine in a little over 2 hours,@JetBlue Just left #LaGuardia now...#Sunshine in a little over 2 hours
568550060461408257,negative,1.0,Customer Service Issue,0.3492,US Airways,"flight 500 out of seattle has 10,000lbs too much fuel and no water for the lavoratories. nice job guys - est 40min behind now","@USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now"
569501773863493632,neutral,0.64,,0.0,Delta,hi is there a way we can check to track the flight that will arrive &amp; that will be our flight to depart.,@JetBlue hi is there a way we can check to track the flight that will arrive &amp; that will be our flight to depart.
568219901359460353,negative,1.0,Late Flight,0.6729999999999999,US Airways,why no ground crew at dca when we're already late flight arriving #evenlate flightr,@USAirways why no ground crew at DCA when we're already Late Flight arriving #evenLate Flightr
570092184948645889,positive,1.0,,,American,i found my footage!! :d i am so so happy.,@AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy.
569893723091238912,negative,1.0,longlines,0.3512,American,the most stressful morning and still had to pay to check a bag. lax is a madhouse with a lot of angry customers. yikes,@AmericanAir the most stressful morning and still had to pay to check a bag. LAX is a madhouse with a lot of angry customers. Yikes
570293669628157952,neutral,1.0,,,Delta,ok and in dominican republic what numbers?,@JetBlue Ok and in Dominican Republic what numbers?
569330683623186433,negative,1.0,Cancelled Flight,1.0,United,flight was cancelled flighted after the last opportunity to rebook us on other flights this evening passed.,@united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.
569799734774272002,negative,1.0,Cancelled Flight,0.6687,American,i was just called abt my flight cancelled flightlation- a flight that was cancelled flightled at 10:30a sunday. two 4:00a calls are not okay.,@AmericanAir I was just called abt my flight Cancelled Flightlation- a flight that was Cancelled Flightled at 10:30a Sunday. Two 4:00a calls are not okay.
568431125502144512,negative,1.0,Lost Luggage,1.0,United,i need to talk with an actual person about missing luggage. please advise on how to make that happen.,@united I need to talk with an actual person about missing luggage. Please advise on how to make that happen.
569201464658173952,negative,1.0,Customer Service Issue,0.6413,Southwest,you guys need better communication to your customers. this is rude and unprofessional.,@SouthwestAir you guys need better communication to your customers. This is rude and unprofessional.
567798973008994304,positive,1.0,,,Delta,love traveling with jetblue. cant wait to go to paris oui oui!!! nyc was awesomeee!,@JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee!
569974423903715328,negative,0.6488,Flight Booking Problems,0.3346,American,"i paid using paypal online and after i was charged there was a ""system error"" which is what i ended up calling about.","@AmericanAir I paid using Paypal online and after I was charged there was a ""System Error"" which is what I ended up calling about."
569697234574581760,negative,1.0,Lost Luggage,1.0,United,i sent a message. it's very irresponsible that my suitcase cannot be found. this is truly worst service ever... #fedup #disastrous,@united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous
570203916643766273,negative,1.0,Customer Service Issue,1.0,Southwest,customer service you shouldn't use those words wasted my time and took my money #badbussiness #theft,@SouthwestAir customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http://t.co/63zaQ2lt8f
568412555045179393,negative,1.0,Can't Tell,0.6381,United,sure... you've been saying that for as long as i've been tweeting about your obsolete fleet. promises are free.,@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet.  Promises are free.
570102725842575360,neutral,1.0,,,United,i sent in my feedback. thank you.,@united I sent in my feedback.  Thank you.
570250236402094080,negative,1.0,Lost Luggage,0.6890000000000001,American,can you tell me what that means? i work and just need an estimated time of arrival please? i need my laptop for work. thanks,"@AmericanAir 
Can you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks"
567906937423073280,neutral,0.6853,,0.0,Delta,"what about if i booked it through orbitz? my email is correct, but there's a middle party.","@JetBlue What about if I booked it through Orbitz? My email is correct, but there's a middle party."
567799518448848897,neutral,0.6733,,,Delta,"aww, is it? i guess now i need to book a flight to somewhere warm asap! any suggestions?","Aww, is it? @JetBlue I guess now I need to book a flight to somewhere warm ASAP! Any suggestions?"
570043607954137090,negative,0.635,Late Flight,0.3263,US Airways,on hold for going on 40 minutes after spending 10 hours delayed in denver cause of a broken plane. thanks guys.,@USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys.
569675144353828864,positive,1.0,,,Virgin America,you have the absolute best team and customer service ever. every time i fly with you i'm delighted. thank you!,@VirginAmerica you have the absolute best team and customer service ever.  Every time I fly with you I'm delighted.  Thank you!
568852204750135296,neutral,1.0,,,Southwest,i can go. i want to badly!!!! i don't know how to dm. can i e-mail you? help!!! wmn4life.com,@SouthwestAir  I can go.  I want to badly!!!!   I don't know how to DM.  Can I e-mail you?   Help!!!  wmn4life@hotmail.com
569664514142183424,negative,1.0,Customer Service Issue,0.6579,American,"no, you couldn't care less. that's why their customer service is run by bots","@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots"
570275153860386816,negative,1.0,Lost Luggage,0.6563,United,just flew to #telaviv paid $100 from a third suitcase which didn't even make it on the plane! besides for the impolite service...,@united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...
569714640764035073,negative,1.0,Lost Luggage,1.0,United,compensate us for new clothes bet you won't,@united compensate us for new clothes bet you won't
569668677731274752,positive,0.6559,,,Southwest,i (heart) my cp status. sure would be nice to have though.,@SouthwestAir I (heart) my CP status. Sure would be nice to have though.
568831166976884736,negative,1.0,Late Flight,1.0,Southwest,delay is understandable but look at the time of the the flight and boarding time. weird!,@SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird!
569149358802759680,neutral,0.6636,,0.0,Southwest,plz consider customers you're losing to #aa for 🚫 the kc ↔️ okc directs. #okcdirects #okc #mci #flights #okcprofessionals,@SouthwestAir Plz consider customers you're losing to #AA for 🚫 the KC ↔️ OKC directs. #okcdirects #OKC #MCI #flights #okcprofessionals
569248400836726786,positive,1.0,,,Virgin America,"thanks so much for the awesome support, you guys rock!","@VirginAmerica Thanks so much for the awesome support, you guys rock!"
567787583138230272,neutral,1.0,,,Southwest,you need this song for your next commercial! #swa #love,@SouthwestAir you need this song for your next commercial!  https://t.co/jU9rHZ4RQc. #SWA #love
570066226233417728,negative,1.0,Bad Flight,0.6966,American,seats that were assigned are inappropriate for child this age. aa knew age of child.,@AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child.
568354331503828992,neutral,1.0,,,United,i have.,@united I have.
569936640669581313,positive,1.0,,,United,look at this beauty 😉 dc 10 united airlines 😉,@united look at this beauty 😉 dc 10 united airlines 😉 http://t.co/MvYoizRPdE
570012849067720704,neutral,1.0,,,Delta,"no, it's weird!! i picked other cities just to test, those worked...not the one i want. works on phone though, so i'll use that.","@JetBlue No, it's weird!! I picked other cities just to test, those worked...not the one I want. Works on phone though, so I'll use that."
570299819610251265,positive,1.0,,,United,thanks. it is on the same ticket.,@united Thanks. It is on the same ticket.
567686758708817921,neutral,0.6890000000000001,,0.0,Southwest,is it a temporary site glitch or are you no longer offering flights from grr to geg after feb? can't find any online :(,@SouthwestAir Is it a temporary site glitch or are you no longer offering flights from GRR to GEG after Feb? Can't find any online :(
569645505950695424,negative,0.6102,Late Flight,0.6102,Delta,thanks for the update. 'preciate it. hope it gets here. been delayed 2 days getting back,@JetBlue thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back
568909613770211329,negative,0.6778,Can't Tell,0.6778,United,yes but unbelievable. should have a free fare lock,@united Yes but unbelievable.  Should have a free fare lock
567972426027565056,negative,1.0,Customer Service Issue,0.6633,Southwest,why is your website downnnnn :( ugh,@SouthwestAir why is your website downnnnn :( ugh
569974668406296577,negative,1.0,Late Flight,0.3442,American,not true!! stop making excuses! you either overbook or have crappy planes!,@AmericanAir Not true!! Stop making excuses! You either overbook or have crappy planes!
567885982340636672,positive,1.0,,,Southwest,thanks for your excellent response time and assistance! all set :),@SouthwestAir thanks for your excellent response time and assistance! All set :)
569680398185312256,positive,0.6825,,0.0,American,i'm booked for tuesday night. 60 degrees in alabama right now. i'm good. stay warm and safe.,@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.
569801303204851713,negative,1.0,longlines,0.3684,United,please stop spending mktg $ on branding ads. use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable,@united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable
568262925833515008,neutral,0.6479,,,Southwest,inflight entertainment. tonight a willie nelson impersonator sang for the passengers #peanutsandtoons,@SouthwestAir inflight entertainment.  Tonight a Willie Nelson impersonator sang for the passengers #peanutsandtoons http://t.co/kCDdOD7uFF
570290540274688001,neutral,0.6665,,,United,gee that's like almost caring about ppl more than $$. think i'm more int in having a trusted adult w/ daughter .,@united @CheerTymeDad Gee that's like almost caring about ppl more than $$.  Think I'm more int in having a trusted adult w/ daughter .
567755402943930368,neutral,0.6667,,0.0,Virgin America,can you give me silver status for 12 months?,@VirginAmerica Can you give me Silver Status for 12 months?
568129947752992768,negative,1.0,Late Flight,1.0,United,ua1740 just admit you have no clue when flight will leave denver. #unfriendlyskies,@united UA1740 just admit you have no clue when flight will leave Denver. #unfriendlyskies
569228788481069057,negative,1.0,Lost Luggage,1.0,Southwest,where the heck are the bags for chicago 408. it has been an hour,@SouthwestAir   Where the heck are the bags for Chicago 408. It has been an hour
568096772939067392,positive,1.0,,,United,it's amazing really.,@united it's amazing really.
569613601918492672,neutral,1.0,,,American,hey guys. dmed you a question about when 500-mile upgrades post after earning. hope to use tomorrow,@AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow
569538857328353280,negative,1.0,Customer Service Issue,1.0,US Airways,using all of my monthly minute on hold with you assholes,@USAirways using all of my monthly minute on hold with you assholes
570278902959988736,neutral,1.0,,,US Airways,and now you can't even accommodate us by letting us fly in to another airport?! horrible service for your fault!!!,@USAirways and now you can't even accommodate us by letting us fly in to another airport?! Horrible service for your fault!!!
570276434763128833,negative,1.0,Flight Attendant Complaints,1.0,American,"but, what i can always rely on when i fly usair or american is that employees will be rude and unhappy.","@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy."
569731104070115329,positive,1.0,,,Southwest,you're my early frontrunner for best airline! #oscars2016,@SouthwestAir you're my early frontrunner for best airline! #oscars2016
570202621123780608,neutral,0.6883,,0.0,American,good morning! wondering why my pre-tsa check was not on my boarding pass this morning??,@AmericanAir Good morning!  Wondering why my pre-TSA check was not on my boarding pass this morning??
569685096527056896,positive,1.0,,,Delta,thank you!,@JetBlue thank you!
567756085583302656,positive,1.0,,,Delta,was just at t5 a little over a month ago. you guys are great thanks for everything!,@JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything!
569667238808068098,positive,1.0,,,Southwest,i love my companion pass (qualified 4th year). #hollymais,@SouthwestAir I love my Companion Pass (qualified 4th year).  #HollyMais
570237966355968001,neutral,1.0,,,American,help,@AmericanAir help http://t.co/hYrAo7A4Uu
569366337929105408,neutral,0.6698,,0.0,United,24 seats available on the 2:15 pm from ord to rdu...i need 2 seats please,@united 24 seats available on the 2:15 pm from ORD to RDU...I need 2 seats please
568204182676578304,negative,1.0,Can't Tell,1.0,United,i knew i should've flew lol,@united I knew I should've flew @VirginAmerica lol
568595828232863745,negative,1.0,Late Flight,1.0,United,you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #justgetmehome,@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome
569987608912142337,negative,1.0,Late Flight,1.0,Delta,once again my flight is delayed. i hope i dont miss my connecting. please don't fuck me... i have a girlfriend -_-,@JetBlue once again my flight is delayed. I hope I dont miss my  connecting. Please don't fuck me... I have a girlfriend -_-
570128126480674816,negative,1.0,Customer Service Issue,1.0,American,"pity that a machine replied, or perhaps my story not unusual. expected better response given article in in-flight magazine.","@AmericanAir pity that a machine replied, or perhaps my story not unusual. Expected better response given article in in-flight magazine."
568491035564879872,negative,1.0,Late Flight,0.6526,US Airways,"yes thanks i have never seen anything like this and i come to yuma all the time, big disappointment. there are 40+ still waiting","@USAirways yes thanks I have never seen anything like this and I come to Yuma all the time, big disappointment. There are 40+ still waiting"
569724822177095680,negative,1.0,Customer Service Issue,1.0,United,"you are trying to charge me 150 bucks because you lowered your award tickets and i want to get my hard earn points back, total bs","@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS"
568983517037772800,negative,1.0,Customer Service Issue,1.0,US Airways,ever sit on hold and just lose track of time?,@USAirways Ever sit on hold and just lose track of time? http://t.co/Yqhk8LJaBN
568949312098476032,neutral,1.0,,,Southwest,take me here,@SouthwestAir @SwagglikeBean take me here
568611966937214976,negative,0.66,Late Flight,0.66,Southwest,betsy is the besty! gettin' stuck at #las might not be bad for most..but i want home! #homewardbound #betsy #besty #thankyou,@SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou
569887584861749250,negative,1.0,Customer Service Issue,1.0,American,"now because you couldn't add my ktn, which i asked for numerous times and no one answers the phone, i missed my flight!!#upset","@AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset"
568403649753448448,negative,1.0,Can't Tell,0.6154,Delta,case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott,@JetBlue case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott
569911344658386944,negative,1.0,Customer Service Issue,1.0,American,"also, i have to wait more than 2 hours before i can speak to someone on the phone? i can't wait 2 hours. :(","@AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone?  I can't wait 2 hours.  :("
569852084536750080,negative,1.0,Lost Luggage,1.0,American,"so far all i am getting is ""maybe your bag will come today. we don't know."" website says ""status unknown""- can you help?","@AmericanAir  so far all I am getting is ""maybe your bag will come today. We don't know."" Website says ""status unknown""- can you help?"
570002509906837504,neutral,1.0,,,Delta,our non-profit arc would love tickets as we rely on airlines for extractions in saving abducted children and returning them home!,@JetBlue Our non-profit ARC would love tickets as we rely on airlines for extractions in saving abducted children and returning them Home!
569555719885885441,negative,1.0,Damaged Luggage,0.6509999999999999,Southwest,"- neveryamind i paid $450 for a flight. 250 for a new bag is easy for business class customers, right?","@SouthwestAir - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http://t.co/vn3JJIa53O"
568917054004334592,negative,1.0,Cancelled Flight,0.6653,US Airways,cancelled flightled our original flight to aruba. now on the way home we were told we don't have seats. never flying again,@USAirways Cancelled Flightled our original flight to aruba. Now on the way home we were told we don't have seats. Never flying @usairways again
569686415665025024,negative,1.0,Customer Service Issue,0.6174,American,not in any way that i am happy with or find acceptable. if i could speak to a human maybe that would happen,@AmericanAir not in any way that I am happy with or find acceptable.   If I could speak to a human maybe that would happen
568115946738597888,positive,0.6705,,0.0,United,you have the nicest gate attendant at newark airport gate 101 right now. multiple delays and she is still pleasant with everyone.,@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.
567827091409092608,negative,1.0,Late Flight,1.0,Delta,insane the craziness i've seen with jet blue today at newark delayed 3 hours and now we are waiting for a pilot!! #jetblue,@JetBlue insane the craziness I've seen with Jet Blue today at Newark Delayed 3 hours and now we are waiting for a Pilot!! #jetblue
569907336485019648,negative,1.0,Can't Tell,0.659,Virgin America,- let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable,@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable
568472920466411520,neutral,0.6769,,,US Airways,"“: reminder: from 2/28, we’ll be tweeting from . you should join us:","“@USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. You should join us: http://t.co/WBMHRl3bvl"
569159333499576320,neutral,0.6644,,0.0,United,any last minute flight deals for your cute little #frequentflyer ??? :)))) my friday flight was cancelled flightled!!,@united any last minute flight deals for your cute little #frequentflyer ??? :)))) my Friday flight was Cancelled Flightled!!
569581903965265920,negative,1.0,Customer Service Issue,0.6593,United,thanks for nothing! no atlanta lounge? your ap says no. sure nothing at terminal t,@united  Thanks for nothing! No Atlanta Lounge? Your Ap says NO. Sure nothing at Terminal T http://t.co/tFjfMSHa2k
568042046608580608,neutral,0.6737,,,Southwest,ceo discusses possibilities of nhl vegas arena naming rights #sportsbiz,@SouthwestAir CEO discusses possibilities of NHL Vegas arena naming rights http://t.co/t3E4SH5xNg @SMUSportMgt #sportsbiz
569552947903754240,negative,1.0,Customer Service Issue,1.0,US Airways,now they're not even accepting calls at all! come on.,@USAirways NOW they're not even accepting calls AT ALL! Come on.
569944807830736896,negative,1.0,Cancelled Flight,0.6584,American,i have the app - after my nonsense flight cancelled flightation yesterday i wasn't able to use the app or kiosk today. hour long line.,@AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line.
569860355746213893,negative,1.0,Can't Tell,0.37799999999999995,US Airways,you denied a mom her am flight because she needed her breast pumping parts on a full flight? please fix this asap!! #freeflight,@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight
568140506116571136,positive,1.0,,,United,"sweet, follow back and i'll get the dm off","@united sweet, follow back and I'll get the dm off"
567899319157669888,neutral,0.6514,,0.0,Southwest,i need some help with a reservation,@SouthwestAir I need some help with a reservation
569522040547385344,negative,1.0,Can't Tell,1.0,United,is a joke. lots of angry people at iah this am.,@united is a joke.  Lots of angry people at IAH this AM.
569646005315973120,neutral,1.0,,,United,"good evening, ua. can you assist with an issue via dm?","@united Good evening, UA. Can you assist with an issue via DM?"
569729325546602497,negative,1.0,Customer Service Issue,1.0,United,you are a f&amp;$king joke. your customer service is woeful. if your staff tell a passenger that they will do something do it!,@united You are a F&amp;$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!
568538872637816832,negative,1.0,Late Flight,1.0,United,"worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 i already paid!!","@united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!"
567807269707206657,negative,1.0,Lost Luggage,1.0,Delta,"pls find my bag, i need 2 get home! very frustrating. hope my bag is somewhere in . leaving the #jfk w/o my luggage.","@JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w/o my luggage."
569968609440563201,negative,1.0,Cancelled Flight,1.0,US Airways,is okay for u 2 cancelled flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time,@USAirways is okay for u 2 Cancelled Flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time
569959365236690945,negative,1.0,Bad Flight,0.4039,US Airways,i need to speak with a customer service agent today between 5-8pm i had an unfortunate incident of discrimination today.,@USAirways I need to speak with a customer service agent today between 5-8pm  I had an unfortunate incident of discrimination today.
570101777934086146,positive,0.6534,,,American,"i love the admiral clubs! thanks, hey can you follow me?","@AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me?"
569980365386809344,negative,1.0,Customer Service Issue,0.6575,American,"i've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up?","@AmericanAir I've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up?"
567960564023967745,positive,0.6632,,0.0,United,you delayed a connection for customer service today now i'll be able to pay my final respects to a dear family member. thank you :),@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)
569627778892443648,positive,0.7142,,,United,went to customer service kiosk and they were able to help out! still thanks for following up!,@united went to Customer Service kiosk and they were able to help out! Still thanks for following up!
568059129601724416,positive,1.0,,,Virgin America,"love it, taking on in their backyard! consumers win when biz competes.","@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes."
570021301223604224,neutral,1.0,,,US Airways,hi-i have a travel question. could you please follow me so i can dm you?,@USAirways Hi-i have a travel question. Could you please follow me so i can dm you?
568572506300243968,positive,1.0,,,Southwest,already signed up! thanks! looking forward to trying the southwest experience.,@SouthwestAir Already signed up!  Thanks!  Looking forward to trying the Southwest experience.
568008802865274880,positive,1.0,,,Delta,its always a pleasure ☺️,@JetBlue its always a pleasure ☺️
568262694123339776,negative,1.0,Bad Flight,0.7017,United,i was only trying to get my emails. what are you talking about? what most business people expect from airline wifi,@united I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi
569703616426045441,negative,0.6169,Cancelled Flight,0.6169,American,my flight tomorrow from slc to dfw aa304 cancelled flighted. can you help me get there?,@AmericanAir My flight tomorrow from SLC to DFW AA304 Cancelled Flighted. Can you help me get there?
570223703285477376,negative,1.0,Customer Service Issue,0.6483,United,i did dm the details but still no response. i have to book today.,@united I did DM the details but still no response. I have to book today.
569556215375613952,negative,1.0,Cancelled Flight,0.6412,Southwest,"as a frequent traveler, i've never been treated so coldly &amp; had an airline offer nothing when my flight was cancelled flightled. #nolove","@SouthwestAir As a frequent traveler, I've never been treated so coldly &amp; had an airline offer nothing when my flight was Cancelled Flightled. #nolove"
569996446348517376,negative,1.0,Flight Attendant Complaints,1.0,US Airways,it is really embarrassing when asking for complimentary drink/snack detailed here: &amp; being argued with.,@USAirways it is really embarrassing when asking for complimentary drink/snack detailed here: https://t.co/9zA6xb1h89 &amp; being argued with.
569230859896803328,negative,1.0,Customer Service Issue,1.0,Delta,why wouldn't you just credit it right to my account instead of having a separate sign on. that seems pretty ridiculous.,@JetBlue why wouldn't you just credit it right to my account instead of having a separate sign on. That seems pretty ridiculous.
568484039499378690,negative,1.0,Customer Service Issue,0.6875,Delta,alternatives? you have absolutely no respect for loyal customers. 8 years. no more. i'm done.,@JetBlue Alternatives?  You have absolutely no respect for loyal customers.  8 years.  No more.  I'm done.
567806964832460800,neutral,0.6837,,0.0,Delta,airways sees significant drop in short interest (jblu) - mideast time,@JetBlue Airways Sees Significant Drop in Short Interest (JBLU) - Mideast Time http://t.co/SSBaUJtOuW
569322901691707392,neutral,0.6667,,0.0,US Airways,don't want to clog your already-crowded line with a special meal request. can someone dm me to sort out? #vegetarianproblems :),@USAirways Don't want to clog your already-crowded line with a special meal request. Can someone DM me to sort out? #vegetarianproblems :)
569574973662232576,neutral,1.0,,,Virgin America,is flight 0769 out of lga to dfw on time?,@VirginAmerica Is flight 0769 out of LGA to DFW on time?
568478666868588545,positive,1.0,,,Southwest,#destinationdragons i'm a huge fan! i would love tix to your show!,@SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show!
569484638219071488,negative,1.0,Customer Service Issue,1.0,US Airways,is there anyone answering phones today??? listening to same damn messages for 1:10 minutes,@USAirways @AmericanAir  is there anyone answering phones today??? Listening to same damn messages for 1:10 minutes
569867364390449152,negative,0.7139,Customer Service Issue,0.3709,United,i would like to talk to a customer service agent about the service / non service i received on my last flight a a week or so a go. j,"@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go.
J"
570232659282145280,negative,1.0,Customer Service Issue,1.0,United,"i asked a legitimate question about systemwide vs. localized problems, and got back an unrelate flightd copy/paste. you can do better.","@united I asked a legitimate question about systemwide vs. localized problems, and got back an unreLate Flightd copy/paste. You can do better."
570219379696148480,negative,1.0,Can't Tell,0.6495,American,#boo! wack ass terminal 6 . no food. no lounge. no bueno!! never again!!!,@AmericanAir @USAirways #Boo! Wack ass terminal 6 @flyLAXairport. No food. No lounge. No Bueno!! Never again!!!
570302060035497984,negative,1.0,Bad Flight,0.3447,American,thx for responding. i cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating,@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating
569132246810144769,neutral,1.0,,,Delta,do you have a waiver for ny weather today?,@JetBlue do you have a waiver for NY weather today?
568948462030467072,negative,0.6386,Flight Attendant Complaints,0.3409,US Airways,"did i mention i'm a silver preferred member and fly every week (not always with you), and not even a meal voucher?","@USAirways @AmericanAir did I mention I'm a silver preferred member and fly every week (not always with you), and not even a meal voucher?"
569915419018067968,negative,1.0,Lost Luggage,1.0,Southwest,i just recieved an email from your memphis station hopefully they have my bag.,@SouthwestAir i just recieved an email from your memphis station hopefully they have my bag.
568082656413552640,negative,0.6476,Lost Luggage,0.6476,Southwest,after a long wait of over an hour my mother's bag did not make it. we filed a report and are waiting. thanks for your help,@SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help
569434598825992192,negative,1.0,Customer Service Issue,1.0,US Airways,exactly! how? i've been disconnected 3 times!!!!,@USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!!
569970318305046528,negative,1.0,Customer Service Issue,0.6113,American,your seat assignment process when flight booking problems is misleading. i'm not paying extra to select a seat.,@AmericanAir your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat.
568564757172764672,negative,1.0,Customer Service Issue,1.0,United,and there is no direct phone number for status match desk? i really regret flight booking problems with now.,@united And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @united now.
568092350355865600,negative,1.0,Can't Tell,0.6821,United,- with airport self checkin your only option i'm now your employee. training was a bitch. send my paycheck asap.,@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.
569654319391354880,negative,1.0,Late Flight,0.6782,US Airways,"we've been waiting at the gate for 2 hrs, why are we now waiting to stow the luggage?","@USAirways we've been waiting at the gate for 2 hrs, why are we now waiting to stow the luggage?"
570048844702076930,negative,1.0,Can't Tell,0.3723,United,been trying since 1230 to file a report.,@united Been trying since 1230 to file a report.
569958873819279360,neutral,0.6748,,,Delta,oh wow. #sm “: our fleet's on fleek.,Oh wow. #sm “@JetBlue: Our fleet's on fleek. http://t.co/l0i8fnz3KU”
569022042349051905,neutral,0.6967,,0.0,Southwest,absolutely required? are the flights going to be 100% cancelled flighted?,@SouthwestAir absolutely required? Are the flights going to be 100% Cancelled Flighted?
569601934853873664,negative,1.0,Customer Service Issue,1.0,American,tried ringing but told me to try again late flightr. i'm supposed to be leaving in an hour...,@AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour...
569984773365612544,neutral,1.0,,,Delta,“: our fleet's on fleek. oh word!!!!??????,“@JetBlue: Our fleet's on fleek. http://t.co/mpi4yuo9jR” Oh word!!!!??????
569034282485698560,negative,1.0,Customer Service Issue,1.0,United,": she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone","@united @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone"
567810274083782657,neutral,1.0,,,United,ladies and gents - united airlines...,@united @gg8929 Ladies and gents - United Airlines...
569561062749700097,negative,1.0,Customer Service Issue,1.0,US Airways,final count 3 hours 24 minutes on hold to be told i need to log in to u.s. airways website and there was nothing else to be done,@USAirways final count 3 hours 24 minutes on hold to be told I need to log in to U.S. Airways website and there was nothing else to be done
569342681551400960,negative,1.0,Late Flight,0.3786,US Airways,please help on hold 3 hours can't change flights i'm stuck here,@USAirways please help on hold 3 hours can't change flights I'm stuck here
568861573479059456,negative,1.0,Late Flight,1.0,US Airways,"batting 1.000! four flights in a month, all four delayed!","@USAirways Batting 1.000! Four flights in a month, all four delayed!"
570244388175130625,negative,1.0,Customer Service Issue,1.0,American,"the communications seems to be an issue too, no?","@AmericanAir the communications seems to be an issue too, no?"
569032643548811264,positive,1.0,,,United,they held the plane! made it!!,@united They held the plane! Made it!!
569648240150204416,negative,1.0,Customer Service Issue,1.0,Southwest,"we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work??","@SouthwestAir  we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work??"
569909058250997760,positive,1.0,,,US Airways,we called and were able to get rescheduled. thank you for the quick responses today!!,@USAirways we called and were able to get rescheduled. Thank you for the quick responses today!!
570025482344898560,negative,0.6688,Flight Booking Problems,0.6688,Virgin America,"hey, first time flyer next week - excited! but i'm having a hard time getting my flights added to my elevate account. help?","@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?"
569743079491547137,negative,1.0,Flight Attendant Complaints,0.6598,United,"it's the horrible attitude from staff after , not just the delay. not the level of service or respect one expects from united","@united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United"
570240452588380161,negative,1.0,Can't Tell,0.6955,American,is there lack of communication/competition between the american and the air by any chance?,@AmericanAir Is there lack of communication/competition between the American and the Air by any chance?
570040411206631424,positive,0.6874,,0.0,American,he thanks you. anything you can do to help. would any further information help in the process?,@AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process?
569797440100036608,neutral,0.6664,,0.0,American,what terminal lhr for aa5/ba1506? doesn't say in boarding pass,@AmericanAir what terminal LHR for aa5/BA1506? Doesn't say in boarding pass
568634603885502464,negative,1.0,Flight Attendant Complaints,0.6288,US Airways,that seems unlikely without a crew here to board us,@USAirways that seems unlikely without a crew here to board us
568289529561518080,negative,1.0,Customer Service Issue,0.6443,US Airways,"flying from manchester international to philadelphia and getting emails about delays, no information about connecting flights..","@USAirways flying from Manchester international to Philadelphia and getting emails about delays, no information about connecting flights.."
570062369096908801,negative,1.0,Late Flight,1.0,American,"on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen.","@AmericanAir on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen."
568176138574372864,neutral,1.0,,,Delta,"i'd go to portsmouth, nh to take care of my friend's son while she takes her daughter to boston for surgery. #flyingitforward","@JetBlue I'd go to Portsmouth, NH to take care of my friend's son while she takes her daughter to Boston for surgery.  #flyingitforward"
570083543553945600,positive,0.669,,,American,thank you,@AmericanAir thank you
568779110710964224,negative,1.0,Late Flight,0.6924,US Airways,why would you not give us the option to get off the plane instead of sit on it for an hour and a half when you knew at the gate,@USAirways why would you not give us the option to get off the plane instead of sit on it for an hour and a half when you knew at the gate
567740235061014528,neutral,1.0,,,Southwest,finally.,@SouthwestAir @gruber Finally.
568374502582816768,negative,1.0,Cancelled Flight,1.0,United,you board a 630a flight and then cancelled flight it because it doesn't have a pilot? now i miss my meeting atlanta because someone slept in?,@united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot?  Now I miss my meeting Atlanta because someone slept in?
569168884798005248,negative,1.0,Customer Service Issue,1.0,United,was just hung up on by customer service after waiting 30 min on hold...guess that vacation's not happening? website wasn't working.,@united Was just hung up on by customer service after waiting 30 min on hold...guess that vacation's not happening? Website wasn't working.
569759459632750592,negative,1.0,Can't Tell,0.3604,US Airways,is this ringling brothers barnum and bailey??? should i keep my eyes peeled for the clown car???,@USAirways IS THIS RINGLING BROTHERS BARNUM AND BAILEY???  SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR???
568228761566642176,positive,1.0,,,Southwest,", i really appreciate you all's #bhm commercial that aired today during 's #bookofnegroes","@SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes"
569240250192670720,positive,0.6667,,0.0,Virgin America,twitter team. you guys killed it for rescheduling me asap. thank you!,@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!
569660558112239616,negative,1.0,Customer Service Issue,1.0,American,i have not. there's no option for even getting a call back!,@AmericanAir I have not. There's no option for even getting a call back!
570249806540451843,negative,1.0,longlines,0.6951,United,on 768 to logan - boarding gong show due to lax carry on enforcement. bins full of coats = no room for bags. u need a better system!,@united on 768 to Logan - boarding gong show due to lax carry on enforcement. Bins full of coats = no room for bags. U need a better system!
568875530671554561,neutral,1.0,,,United,exactly,@united exactly
568210978447323136,neutral,0.6497,,,United,"no worries, i think it’s under control. (the emails are keeping me informed)","@united no worries, I think it’s under control. (the emails are keeping me informed)"
569507197052260354,neutral,1.0,,,United,question. are departure times based off eastern central time or the time zone your actually in?,@united question. Are departure times based off eastern central time or the time zone your actually in?
569956726318850048,negative,1.0,Cancelled Flight,0.6736,Southwest,", please explain to me why every other flight to dallas is going out today except the 6:35 pm?????","@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????"
569811470797676544,negative,1.0,Late Flight,1.0,American,953 our fligth somthing to talk about this?,@AmericanAir 953 our  fligth Somthing to talk  about this?
568594180014014464,negative,0.7141,Late Flight,0.7141,United,"so our flight into ord was delayed because of air force one, but the last flight to sbn is at 8:20, 5 mins from now we just landed.","@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed."
567793696956231680,negative,1.0,Late Flight,1.0,United,"thanks for the offer, but i finally made it to my destination, albeit hours late flight.","@united thanks for the offer, but I finally made it to my destination, albeit hours Late Flight."
567793072060276736,positive,0.6913,,0.0,US Airways,sending thanks to employee freddie in phl admiral club a east for allowing me to give a day pass to my sibling stuck there today.,@USAirways Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today.
568241460279181312,negative,0.684,Can't Tell,0.684,Delta,can you tweet #closepwcs to get the word out?😢,@JetBlue can you tweet #closepwcs to get the word out?😢
568521376245501956,negative,0.6198,Cancelled Flight,0.3265,Delta,i can't do that flight. i need a late flightr one! i need you to change my flight. you guys changed it and now i can't do that time!,@JetBlue I can't do that flight. I need a Late Flightr one! I need you to change my flight. You guys changed it and now I can't do that time!
569026124484706304,negative,1.0,Customer Service Issue,0.39299999999999996,United,flight 1136 from chicago to houston over 2 hours and no pretzels or peanuts?! seriously about passed out.,@united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.
569957170369814528,negative,1.0,Customer Service Issue,1.0,American,to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows.,@AmericanAir to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows.
569641735086858240,negative,0.6934,Can't Tell,0.35200000000000004,United,“: what made you come to this? can we help you with anything? ^jp” inconvience*,“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” inconvience*
569525270907981825,negative,1.0,Late Flight,1.0,Delta,appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in boston #communicationfail #dobetterjetblue,@JetBlue Appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in Boston #communicationFAIL #dobetterJetBlue
567723096186945538,positive,1.0,,,Southwest,+ = outstanding customer service! thank you!,@SouthwestAir + @twitter  = outstanding customer service!  Thank you!
569908990118723584,negative,1.0,Cancelled Flight,1.0,American,"no vouchers 4 cancelled flighted flight due 2 weather. today's issue, broken tire. no vouchers cause tire was broken by weather. #nomoaa","@AmericanAir no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA"
568942331921092608,negative,0.6965,Bad Flight,0.3634,Virgin America,#wtf i paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!,@VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!
567874134174101504,negative,0.66,Late Flight,0.66,United,mechanical delay occurred in houston earlier today re: their flight to ord,@united mechanical delay occurred in Houston earlier today re: their flight to ORD
569701377779183616,positive,0.6783,,0.0,United,i was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other cancelled flightlations.,@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.
569707409985445889,positive,0.6709999999999999,,0.0,American,you have a lot on your plate flight dealing with cancelled flightlations and weather tonite. those are more important. i know you will respond.,@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.
569707473973739520,positive,1.0,,,United,it was delivered! thank you for making sure it arrived at my doorstep!,@united it was delivered! Thank you for making sure it arrived at my doorstep!
569603523954016256,negative,1.0,Customer Service Issue,0.7245,US Airways,your customer service at clt is terrible!!! my flight was delayed from jfk for 2 hours! get to clt to horrid customer service!,@USAirways your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours!  Get to CLT to horrid customer service!
569565776010567680,negative,1.0,Lost Luggage,1.0,United,cannot direct message you you do not follow us. i want my luggage. please hep,@united cannot direct message you you do not follow us. I want my luggage.  Please hep
569664087740715008,negative,1.0,Late Flight,0.3706,American,unfriendly unhelpful agents. unannounced gate changes. delayed flight that we found out about by word of mouth,@AmericanAir unfriendly unhelpful agents. Unannounced gate changes. Delayed flight that we found out about by word of mouth
569658153115250689,negative,1.0,Flight Attendant Complaints,0.6759,American,rude gate agent by aa363 ord-lga just now. seems to have a temper. made me check in a bag that fit inside the sizer.,@AmericanAir rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer.
569616573905936384,negative,1.0,Cancelled Flight,1.0,American,1st leg of my flight 2 nyc tomorrow has been cancelled flightled. if you make me hold for 2hrs i may miss my only chance back home!,@AmericanAir 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home!
569613265631780865,negative,1.0,Customer Service Issue,1.0,American,thnkx bt dont help now we will need to go way out of our way to get where we need to be for the $ u charge this sux #neveragain,@AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain
569490072975876097,negative,0.6552,longlines,0.3448,Delta,"yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight.","@JetBlue yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight."
569815297475149824,negative,0.6859999999999999,Can't Tell,0.6859999999999999,United,literally sucks,@united literally sucks
569868055502696449,positive,1.0,,,United,thanks for looking into this and for getting back to me via dm. glad to hear my bag is finally being delivered to me. thanks again!,@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!
570135402306080768,negative,1.0,Lost Luggage,0.6199,American,terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer,@AmericanAir terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer
569890430893993986,negative,1.0,Lost Luggage,1.0,US Airways,"thanx but this isn't my first rodeo. done &amp; done yesterday. no results or comm, unless u count status: bags lost &amp; claim filed.","@USAirways thanx but this isn't my first rodeo. Done &amp; done yesterday. No results or comm, unless u count status: bags lost &amp; claim filed."
570030083093729280,negative,1.0,Late Flight,0.3441,US Airways,i can't wait to never fly with you again. always delayed. always lose my bag. rudest people on the planet. southwest is the best,@USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best
569621548446957568,neutral,0.6742,,0.0,US Airways,but good luck getting there! not cool.,@USAirways But good luck getting there! Not cool.
569587140490866689,neutral,0.6771,,0.0,American,we have 8 ppl so we need 2 know how many seats are on the next flight. plz put us on standby for 4 people on the next flight?,@AmericanAir we have 8 ppl so we need 2 know how many seats are on the next flight. Plz put us on standby for 4 people on the next flight?
569481676893622272,negative,1.0,Bad Flight,0.6659,United,wifi wasn't working onboard.alerted attendant re socket.you sent me to a hotel for 24 hours with 7$ vouchers??no wifi at hotel,@united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel
569988016074149889,negative,0.6952,Customer Service Issue,0.6952,American,"oh i did. all i received back was an email saying "" delays happen"".. uh huh..","@AmericanAir oh I did. All I received back was an email saying "" delays happen"".. Uh huh.."
568760283864416257,negative,1.0,Late Flight,1.0,Delta,i knew the 3-4 hours sounded odd; missed a flight we hit jfk an hour early for and your gate attendant told us 3-4 :(,@JetBlue I knew the 3-4 hours sounded odd; missed a flight we hit JFK an hour early for and your gate  attendant told us 3-4 :(
568510632930050048,positive,1.0,,,Southwest,i just received your birthday card. it was amazing and made me smile with joy. nice videos. thanks.,@SouthwestAir I just received your birthday card.  It was amazing and made me smile with joy.  Nice videos.  Thanks.
569637373853745152,negative,1.0,Customer Service Issue,1.0,United,. once again your lack of customer centricity us astounding,@united. Once again your lack of customer centricity us astounding
569170903948500992,negative,1.0,Can't Tell,1.0,United,i'm strongly considering taking my business elsewhere. #unitedairlines,@united I'm strongly considering taking my business elsewhere. #UnitedAirlines
569687262444720128,negative,1.0,Customer Service Issue,1.0,US Airways,- i wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond!,@USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond!
567741655587905537,neutral,1.0,,,Southwest,no exceptions for national awards?,@SouthwestAir @NotPghTimothy no exceptions for national awards?
569256374011428866,negative,1.0,Customer Service Issue,1.0,US Airways,"i was told a ""return call"" by a human","@USAirways I was told a ""return call"" by a human"
569657850856919041,negative,1.0,Can't Tell,1.0,American,you put a sour taste on this customer’s vacation. it was joke watching those “we care thanks for choosing us” videos,@AmericanAir you put a sour taste on this customer’s vacation. it was joke watching those “we care thanks for choosing us” videos
568864981917110272,negative,1.0,Can't Tell,0.6575,US Airways,: look! another apology. do not fly,@nrhodes85: look! Another apology. DO NOT FLY @USAirways
569790444797865984,neutral,1.0,,,American,hi. i have koa-lax-phl-ord booked as a 1-way savr awrd. if i called to chnge it to koa-lax-phx-ord would i have to pay any fees,@AmericanAir Hi. I have KOA-LAX-PHL-ORD booked as a 1-way savr awrd. If I called to chnge it to KOA-LAX-PHX-ORD would I have to pay any fees
568020431036420096,negative,1.0,Lost Luggage,1.0,United,that's funny because i emailed once and they found it hadn't left lhr. in the mean time stuck with no bag in nyc!!!,@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!
569281144186908672,negative,0.6565,Can't Tell,0.3539,United,quality work going on here.,@united quality work going on here. http://t.co/9xbO5daKaK
569367829188886528,negative,0.6677,Flight Attendant Complaints,0.3635,US Airways,"they provided no options. since you all have a better sense of the weather, i hoped you could suggest.","@USAirways They provided no options. Since you all have a better sense of the weather, I hoped you could suggest."
570033259842801664,negative,1.0,Late Flight,1.0,American,has no idea what they're doing. delay 1 flight from 5pm to 7:40pm then delay another to the same destination @ the same time.,@AmericanAir has no idea what they're doing. Delay 1 flight from 5pm to 7:40pm then delay another TO THE SAME DESTINATION  @ THE SAME TIME.
570011505237716993,negative,1.0,Flight Booking Problems,1.0,United,searched for mileage tickets to bom couldn't find a single one is saver awards - i see how you play. earn miles but can't use them.,@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play.  Earn miles but can't use them.
567852704980017152,negative,1.0,Late Flight,0.6285,United,you guys suck. you delay flights but can't hold the connectors 10 minutes??? #worstairlineever,@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver
570041591714455552,positive,1.0,,,Southwest,thankyou :))❤️,@SouthwestAir thankyou :))❤️
569130620963696640,positive,0.7128,,,Delta,got it. thanks,@JetBlue got it. Thanks
568434004732416001,positive,1.0,,,Southwest,southwest is definitely my favorite airline to fly! :d,@SouthwestAir Southwest is definitely my favorite airline to fly! :D
568413673330331648,positive,0.7005,,0.0,Southwest,we're here at mco. thanks.,@SouthwestAir we're here at MCO. Thanks.
569668818253053952,negative,1.0,Late Flight,1.0,Delta,. a bunch of flights are delayed from ffl to northeast destinations. no announcements at the gate. what's going on?,@JetBlue. A bunch of flights are delayed from FFL to Northeast destinations. No announcements at the gate. What's going on?
569374127187820545,negative,1.0,Customer Service Issue,0.7040000000000001,United,"poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage","@united poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage"
569261053927919616,negative,1.0,Customer Service Issue,0.6574,Southwest,worst customer service ever. you cancelled flightled my connecting flight to ny hours ago &amp; didn't tell me. now i'm stuck in tampa.,@SouthwestAir Worst customer service ever. You Cancelled Flightled my connecting flight to NY hours ago &amp; didn't tell me. Now I'm stuck in Tampa.
570085165378068480,negative,1.0,Can't Tell,0.6651,American,my mom tried also. that wasn't the reason they wouldn't change it. y'all literally said that you'd rather have an empty seat.,@AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat.
568915536844759040,neutral,1.0,,,Southwest,tweet just popped up on my phone with follows. missing my favorite southwest pilot and brother.,@SouthwestAir tweet just popped up on my phone with @amin_aur follows. Missing my favorite Southwest pilot and brother.
567876290524495872,negative,1.0,Customer Service Issue,1.0,Southwest,you're 4/4 on blowing it with your customer service. shotwest airlines.,@SouthwestAir you're 4/4 on blowing it with your customer service. Shotwest Airlines.
568826215089475584,negative,1.0,Customer Service Issue,1.0,United,that may be true however after 4 weeks matter is still unresolved and i can not get through to a supervisor or manager to help,@united that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help
569951324508446721,positive,0.6454,,,Delta,lolol,@JetBlue lolol @s_myc88
568983580585517056,positive,0.7263,,,Delta,thanks! i'll do it.,@JetBlue thanks! I'll do it.
569795284764532736,negative,1.0,Customer Service Issue,0.659,American,"but really, can you dm me on here to verify if you've booked a hotel for our extra night here? kinda unsettling to get a call","@AmericanAir but really, can you DM me on here to verify if you've booked a hotel for our extra night here? Kinda unsettling to get a call"
568495877003857920,negative,1.0,Bad Flight,0.6747,United,anyone awake? paying for wifi on iphone when need to be using it on laptop. logout option for wifi in flight? time is wasting!,@united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!
567822779501846528,negative,1.0,Flight Booking Problems,1.0,United,i'm 0/3 for flight booking problems without major problems. 0% isn't bad!👎👎,@united I'm 0/3 for Flight Booking Problems without major problems. 0% isn't bad!👎👎
569976246135697408,neutral,0.6804,,,Southwest,"“: congrats to these fans who are seeing #destinationdragons in l.a.! slc, you're next! thanks again sw","“@SouthwestAir: Congrats to these fans who are seeing #DestinationDragons in L.A.! SLC, you're next! http://t.co/YcCITaeP3S” Thanks again SW"
568868127364096000,negative,0.6569,Customer Service Issue,0.6569,Virgin America,is there anything going on with the website? i've been getting a lot of errors past 30 minutes.,@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.
569986129820196864,negative,1.0,Lost Luggage,0.3478,American,bad weather is understandable but your own pilot said that over 160 people called out and that zero bags are on the plane.,@AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane.
568404564375969792,neutral,0.6641,,,Southwest,okay just signed up!,@SouthwestAir okay just signed up!
569672330261106688,neutral,0.6629,,0.0,US Airways,"yea, they will give you 5 cents on the dollar!","@USAirways @GregWallace66 Yea, they will give you 5 cents on the dollar!"
570308799950692353,negative,1.0,Customer Service Issue,0.6452,US Airways,just hung up on me again. another waste of an hour of my time. how am i supposed to book a one way award flight? #badwebsite,@USAirways just hung up on me again.  Another waste of an hour of my time.  How am I supposed to book a one way award flight?  #badwebsite
570255773651099648,positive,0.6607,,,American,well have all day and all the time in the world,@AmericanAir well have all day and all the time in the world
567807693534031872,positive,1.0,,,Delta,we don't need anybody else!,@JetBlue we don't need anybody else!
568228257037856768,negative,0.6304,Customer Service Issue,0.6304,United,i'm asking if you can simplify the communications- thx,@united I'm asking if you can simplify the communications- thx
568161313274404864,neutral,1.0,,,Southwest,yall still fly in the cold right?,@SouthwestAir yall still fly in the cold right?
568197789655515136,neutral,1.0,,,Delta,6am austin to jfk,@JetBlue 6am Austin to JFK
567713896627470336,negative,1.0,Flight Attendant Complaints,1.0,United,"broken entertainment system on my 8 hour nyc flight, terrible cabin crew service and online complaint form won't work #hopeless","@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless"
568070386627305472,negative,1.0,Flight Booking Problems,1.0,US Airways,"hey! i booked a flight (isabelle gramp, boston to lax), and it said that it charged my credit card but the transaction didn't go","@USAirways Hey! I booked a flight (Isabelle Gramp, Boston to LAX), and it said that it charged my credit card but the transaction didn't go"
570086014980648960,negative,1.0,Flight Attendant Complaints,0.6846,American,i'm at the airport right now and your people didn't know how to react and help me with this situation. very frustrated.,@AmericanAir I'm at the airport right now and your people didn't know how to react and help me with this situation. Very frustrated.
568247978835578880,neutral,0.6559,,0.0,Southwest,heard you are saving 30k a year on fuel not carrying around those skymall's #ripskymall,@SouthwestAir heard you are saving 30k a year on fuel not carrying around those skymall's #ripskymall
569201516881448960,negative,1.0,Can't Tell,0.6408,United,"meanwhile, they fucked my flight. : the festivities are already in full swing at the united fairway club, overlooking the 17th hole..","Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole.."
568541825092304897,negative,1.0,Can't Tell,0.6429,Southwest,don't ever tweet me again,@SouthwestAir don't ever tweet me again
568098794031714304,positive,1.0,,,Delta,is the greatest airline ever 💕✈️💺 #truebluepoints #jetbluemember,@JetBlue is the greatest airline ever 💕✈️💺 #TrueBluePoints #jetbluemember
569586179185754113,negative,1.0,Lost Luggage,0.6621,United,"waiting half an hour for my checked bag at ewr (&amp; that was priority); disappointing, usually you guys are good.","@united Waiting half an hour for my checked bag at EWR (&amp; that was Priority); disappointing, usually you guys are good."
570048915518533634,neutral,0.6514,,,Delta,or she ;),@JetBlue or she ;)
569905884425383936,negative,1.0,Flight Attendant Complaints,0.6311,Delta,"i believe it's irina. on the flip-side, super disappointed that eatup cafe isn't available on this bos --&gt; sfo flight today.","@JetBlue I believe it's Irina. On the flip-side, super disappointed that EatUp Cafe isn't available on this BOS --&gt; SFO flight today."
570215793511825408,neutral,1.0,,,US Airways,&amp; : 1 flight cancelled flightled yesterday and now a delay today has robbed my daughter of 2 days with her grandparents. thanks,@USAirways &amp; @AmericanAir: 1 flight Cancelled Flightled yesterday and now a delay today has robbed my daughter of 2 days with her grandparents. Thanks
569529416155402240,negative,1.0,Flight Attendant Complaints,0.7011,US Airways,f623 den:phx. serious display of poor customer service exhibited by flight crew today. #newamericanairline #cheapslogannotmotto,@USAirways F623 DEN:PHX. Serious display of poor customer service exhibited by flight crew today.   #newamericanairline #cheapslogannotmotto
569614917826965504,negative,0.7255,Can't Tell,0.3651,American,how do you expect to do that?,@AmericanAir @AmericanAir how do you expect to do that?
569599116403036160,negative,1.0,Late Flight,0.6424,American,"not only was 5418 late flight, but we've been boarded and waiting for over 30min. wtf?","@AmericanAir Not only was 5418 Late Flight, but we've been boarded and waiting for over 30min. WTF?"
568837168350699520,neutral,0.6374,,0.0,United,do you also want the naming rights to my first child so i can fly home and visit with my mother and avoid more winter depression?,@united Do you also want the naming rights to my first child so I can fly home and visit with my mother and avoid more winter depression?
569874524922978304,neutral,1.0,,,Southwest,is there a link to a site that displays any delays or cancelled flightations of flights to and from ?,@SouthwestAir is there a link to a site that displays any delays or Cancelled Flightations of flights to and from @DallasLoveField?
569888646633017344,negative,1.0,Late Flight,1.0,US Airways,what is going on with flight 1826 from phl to phx? 10 mins to estimated departure nobody has board and no update.,@USAirways What is going on with flight 1826 from PHL to PHX? 10 mins to estimated departure nobody has board and no update.
567983341405745152,positive,0.6383,,,Southwest,"i love and appreciate the fact that you guys rarely cancelled flight flights and are on time, but i need a cancelled flightlation this time. 🙏","@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. 🙏"
568032561462689793,neutral,0.6762,,0.0,US Airways,"if there are empty first class seats on my flight at check in, why wouldn't i be automatically upgraded?","@USAirways if there are empty first class seats on my flight at check in, why wouldn't I be automatically upgraded?"
570183702224834560,positive,1.0,,,United,kudos for not cancelled flightling flights from dfw this morning. united usually first to panic...,@united kudos for not Cancelled Flightling flights from DFW this morning.   United usually first to panic...
567860982422306816,positive,0.6492,,,Southwest,"hi! i just saw a black history month commercial on tv &amp; im excited! in support of this month,will you all grant me 1 free trip","@SouthwestAir Hi! I just saw a Black History month commercial on TV &amp; Im excited! In support of this month,will you all grant me 1 free trip"
570078379421990912,negative,0.6564,Customer Service Issue,0.3544,US Airways,done it! process initiated saturday morning. can't get info with website issues &amp; inadequate phone coverage. how 2 get update??,@USAirways done it! Process initiated Saturday morning.  Can't get info with website issues &amp; inadequate phone coverage.  How 2 get update??
569986348041547778,positive,1.0,,,Virgin America,love all three but you really can't beat the classics!,@VirginAmerica @ladygaga @carrieunderwood  love all three but you really can't beat the classics!
568964732981530624,positive,1.0,,,Southwest,all's well. i got comped with multiple other bags which just made my day!,@SouthwestAir All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH
567871783107452930,negative,1.0,Late Flight,0.6675,Delta,they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8,@JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8
569727743450984448,negative,1.0,Flight Attendant Complaints,0.3672,American,we have been sitting on this bird #aa1457 for 2 hrs on the dfw tarmac. some water would be nice. where's your manners?,@AmericanAir We have been sitting on this bird #AA1457 for 2 hrs on the dfw tarmac.  Some water would be nice.  Where's your manners?
569591285150908416,positive,1.0,,,American,dming you now! big thanks.,@AmericanAir DMing you now! Big thanks.
568558979841810432,negative,0.7168,Customer Service Issue,0.3922,Delta,"if your confirming to me that the rate won't go down again looks like i can't fly jetblue this time around, can't afford that price","@JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price"
567728227465310208,neutral,0.6376,,0.0,Virgin America,was wondering if you guys recieved my dm and we're able to potentially respond asap,@VirginAmerica was wondering if you guys recieved my dm and we're able to potentially respond asap
569338800452669440,negative,1.0,Cancelled Flight,0.6632,Southwest,"flight was cancelled flighted, i've been on hold for 50 minutes with no human interaction. i wanna get away.","@SouthwestAir Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away."
570227706140323840,positive,0.7067,,,Delta,a320 pulling into the gate as the sunrises here at this morning #jetbluesofly #jetblue #airbus,@JetBlue A320 pulling into the gate as the sunrises here at @BostonLogan this morning #jetbluesofly #jetblue #airbus http://t.co/JGdu5us8Dz
570236495367315456,negative,0.6842,Customer Service Issue,0.3474,US Airways,then drop your fee! $150 ($300rt!!!!) makes no sense; most eu airlines charge $0. charges a reasonable $50.,@USAirways then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50.
569382354529030144,negative,0.684,Flight Booking Problems,0.684,US Airways,if that link worked most of us could take care of ourselves please contact your tech people to get that working,@USAirways @caterobbie if that link worked most of us could take care of ourselves  please contact your tech people to get that working
567842370533867520,negative,1.0,Customer Service Issue,1.0,US Airways,contd.. they put her on 7 pm flite tonite. i think she's on now. worst customer service ever! u need to fix it.,@USAirways contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it.
570011417249759233,negative,0.7083,Lost Luggage,0.375,United,"flight arrives 30 minutes early, but then have we to wait for an hour for our bags.","@united flight arrives 30 minutes early, but then have we to wait for an hour for our bags."
570143200935063552,negative,1.0,Lost Luggage,1.0,American,gah this is so frustrating! nobody has my address here in the usa. where are my bags!?!? so disorganised!!!!!!!!!!!,@AmericanAir gah this is so frustrating! Nobody has my address here in the USA. Where are my bags!?!? So disorganised!!!!!!!!!!!
569615540089700353,neutral,1.0,,,American,hi how are you,@AmericanAir hi how are you
567754096272224256,neutral,0.6953,,,Southwest,happily! but you need to follow me in order for me to dm you,@SouthwestAir Happily! But you need to follow me in order for me to DM you
568995277580996609,negative,1.0,Customer Service Issue,1.0,US Airways,-doing best??? think not. lousy way to run an airline. why no online way to connect? you be on hold for 2hrs &amp; then zip,@USAirways -doing best??? Think not. Lousy way to run an airline. Why no online way to connect? You be on hold for 2hrs &amp; then zip
569220438397751299,positive,1.0,,,US Airways,your team member at dca- tamara r. is her name was awesome. you should have more employees like her!,@USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!
568828574641328128,positive,1.0,,,Southwest,that's awesome! love flying swa!,@SouthwestAir that's awesome! Love flying SWA!
568595620002279424,negative,1.0,Flight Booking Problems,0.6406,Virgin America,i requested a mileage challenge for status several weeks ago online but haven't heard back. how do i get help with this?,@VirginAmerica I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this?
569230567759327233,negative,1.0,Bad Flight,0.6703,US Airways,thanks for the seat that doesn't recline. i'm shocked i'm not being asked to serve everyone drinks on the plane. #dobetter,@USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane.  #DoBetter
570276245960835073,negative,1.0,Can't Tell,0.6733,American,"said that aa does not provide in-flight wifi on the routes to china based on some federal laws, but united does, why is that?","@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?"
567752680514330624,negative,1.0,Customer Service Issue,1.0,Southwest,"also, they said they couldn't even book the flight. they were having to put me on hold &amp; have someone else do it???","@SouthwestAir also, they said they couldn't even book the flight. They were having to put me on hold &amp; have someone else do it???"
570251560871002112,negative,1.0,Can't Tell,0.6588,American,"really needs to get a a clue and start treating people like humans, not animals. #americandairlinessucks","@AmericanAir really needs to get a a clue and start treating people like humans, not animals.  #americandairlinesSUCKS"
569972985521532929,negative,1.0,Customer Service Issue,1.0,American,trying to get my flight changed through dallas. calling your number just says thanks for calling and hangs up. guess i'm stuck,@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck
569710260136640512,negative,1.0,Customer Service Issue,0.7158,United,there is a disconnect between your pr group and the actual business strategy and employee attitude on the ground. #liars #united,@united there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground.  #liars #united
569942226224050176,negative,1.0,Late Flight,1.0,American,are flights leaving dallas right now? in maui trying to figure out how delayed flight 7 is going to be,@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be
570282089863626752,negative,1.0,Lost Luggage,0.7021,United,then why have i not received my call back its been 3 days...it's an infant car seat how am i supposed to go anywhere with my child,@united then why have I not received my call back its been 3 days...it's an infant car seat how am I supposed to go anywhere with my child
569338605057015808,negative,1.0,Lost Luggage,1.0,US Airways,and cherry on top-flight 880 was on runway after we landed on time for 45 mins. still didn't get half the luggage.,@USAirways And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage.
568052101504372737,positive,1.0,,,Delta,thanks for listening. doesn't mean i don't appreciate you!,@JetBlue thanks for listening. Doesn't mean I don't appreciate you!
570000760035024896,negative,0.6701,Late Flight,0.6701,US Airways,as far as being delayed goes… looks like tailwinds are going to make up for it. good news!,@USAirways as far as being delayed goes… Looks like tailwinds are going to make up for it. Good news!
569922420624068608,positive,1.0,,,Delta,definitely! lots of announcements and the app is great.,@JetBlue Definitely! Lots of announcements and the app is great.
568133264168214528,neutral,0.6399,,,Southwest,8fkqw is the conf #. thanks for the reply,@SouthwestAir 8FKQW is the conf #. Thanks for the reply
570038694817767425,negative,1.0,Lost Luggage,1.0,United,how do you lose a gate checked bag den to ord? direct flight. ugh.,@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh.
569873065464573952,positive,1.0,,,Delta,i wish you all the best of luck :-) i'm enjoying the luxurious free!! amount of leg space rn. thanks,@JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks
570271479616573440,positive,0.6629999999999999,,,American,sounds like a date!,@AmericanAir @beantownmatty Sounds like a date!
568505228062023680,negative,1.0,Can't Tell,0.6699,United,question - was given food vouchers but can't use on plane..how come,@united question - was given food vouchers but can't use on plane..how   come
569507677501595649,neutral,1.0,,,US Airways,but need to confirm please help,@USAirways but need to confirm please help
570307948171423745,negative,0.6846,Flight Booking Problems,0.6846,American,why would i pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?,@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?
569632379326869504,negative,1.0,Customer Service Issue,1.0,US Airways,"gave up after more than 2 hours on hold. still need that receipt; last time it was promised, it never arrived. help?!","@USAirways Gave up after more than 2 hours on hold. Still need that receipt; last time it was promised, it never arrived. Help?!"
568150866890522628,negative,1.0,Lost Luggage,1.0,US Airways,strikes again...lost bags. and two of them. #theworst,@USAirways strikes again...lost bags. And two of them. #theworst
567848084572532736,negative,1.0,Can't Tell,0.6899,Delta,"understand that, but this policy of targeting your passengers is not good for business and should be addressed with security","@JetBlue understand that, but this policy of targeting your passengers is not good for business and should be addressed with security"
568752061682208768,positive,1.0,,,Delta,really!? that's good to hear! thanks for the update we may make that business meeting after all.,@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.
569900620095856640,negative,0.6146,Flight Booking Problems,0.3125,US Airways,what's going on with your website &amp; mobile app??? help!!!,@USAirways what's going on with your website &amp; mobile app??? Help!!!
569651818453708800,negative,0.6708,Cancelled Flight,0.6708,American,flight's cancelled flightled. website says to call phone number.phone says to check online. how am i supposed to get some help?,@AmericanAir Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online.  How am I supposed to get some help?
567881305754595328,negative,1.0,Damaged Luggage,0.3476,United,"so, i made it all the way to the airport, and they say they won’t fix the handle. i showed you this problem, and you said to go…?","@united so, I made it all the way to the airport, and they say they won’t fix the handle. I showed you this problem, and you said to go…?"
569961695835267073,positive,0.6346,,,United,"i will, as soon as i am done with my article. thanks! ~tom","@united I will, as soon as I am done with my article.  Thanks!  ~Tom"
569724119748636672,negative,1.0,Can't Tell,0.6714,United,"love how you don't give a shit about people who tried to be loyal, but you screw them every way till sunday. glad i've stayed away","@united love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away"
569729657248985089,negative,0.6641,Customer Service Issue,0.6641,American,"i was told it would be emailed to me, but i haven't received anything yet. how can i follow-up?","@AmericanAir  I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up?"
567810661372424193,negative,1.0,Customer Service Issue,1.0,Delta,dropped 3x in past hour,@JetBlue dropped 3x in past hour
569723932355358720,negative,1.0,Flight Booking Problems,0.6654,United,"clicked ""upgrade now"" and it didn't upgrade. what gives?","@united clicked ""upgrade now"" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59"
570232533272567813,negative,1.0,Lost Luggage,1.0,United,what time? who can i call. i need my skis. i will go to the airport and get them. no more faith in united.,@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.
569639587842281473,negative,1.0,Late Flight,1.0,Southwest,two delayed flights in a row. neither one of them explained,@SouthwestAir Two delayed flights in a row. Neither one of them explained
569308255966666753,neutral,1.0,,,United,following,@united following
568120102660341760,positive,1.0,,,Virgin America,i luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? i'm not a caffeine drinker,@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker
567911142955311104,positive,1.0,,,Delta,awe you guys are great can't wait to travel with you again soon!!!,@JetBlue awe you guys are great can't wait to travel with you again soon!!!
568917869762904066,negative,0.6931,Can't Tell,0.3663,Delta,i tried a burger which was good but expensive! were lead to believe that food in the usa is cheap butnot here!,@JetBlue I tried a burger which was good but expensive! Were lead to believe that food in the USA is cheap butnot here!
569584379258900480,negative,1.0,Can't Tell,0.6667,United,you guys are gay,@united you guys are gay
570026514923675648,negative,1.0,Customer Service Issue,0.3639,United,diverted and missed our connecting flight. was just told that my bag is on it's way to msy. if you only had people that cared,@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared
569929187101966336,positive,0.6809,,,United,that's brilliant thankyou so much. is it classed as part of carryon?,@united that's brilliant Thankyou so much. Is it classed as part of carryon?
569315878828949504,positive,0.6559999999999999,,,United,hubby made it by the skin of his teeth! :),@united Hubby made it by the skin of his teeth!   :)
569911501626028032,neutral,1.0,,,American,that's what i am hoping for,@AmericanAir  that's what I am hoping for
568244094583107585,negative,1.0,Flight Booking Problems,0.3539,US Airways,my flight finally arrived in charlotte. they booked my luggage thru to lga but no room on flight for me. what a mess,@USAirways My flight finally arrived in Charlotte.  They booked my luggage thru to lga but no room on flight for me.  What a mess
569307978798645248,neutral,0.6545,,0.0,Delta,what are the chances of one of your flights leaving at 6am out of newark nj being cancelled flightled tomorrow?,@JetBlue what are the chances of one of your flights leaving at 6am out of Newark nj being Cancelled Flightled tomorrow?
569891350302367745,negative,1.0,Cancelled Flight,1.0,US Airways,"going to manchester, uk now i'm going to miss a wedding. you going to rebook that too? why have you chosen to cancelled flight my flight??","@USAirways Going to Manchester, UK now i'm going to miss a wedding. You going to rebook that too? Why have you chosen to Cancelled Flight my flight??"
569353230007664640,negative,1.0,Lost Luggage,0.3485,US Airways,it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. you lie so you're not at fault,@USAirways it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault
568259485413715969,negative,0.6801,Flight Booking Problems,0.6801,Virgin America,i'm pulling my hair out trying to book a flight with u. your site doesn't work on iphone or ipad.don't have a computer #help,@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help
570228063625207808,neutral,1.0,,,American,does it show that we are on the same plane?,@AmericanAir does it show that we are on the same plane?
569839377104285696,negative,1.0,Customer Service Issue,0.664,American,wow. flight crew shows up :15 mins before the flight. no catering for aa3390. nice. why to treat your customers.,@AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers.
569481844300898304,negative,1.0,Can't Tell,0.6197,US Airways,looks like you lost another customer when you stranded at clt she vows never to fly with you again #smoothtransition,@USAirways looks like you lost another customer  when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition
570265689589592064,negative,0.6982,Can't Tell,0.3848,American,can someone contact me about my awful experience with american airlines this weekend,@americanair Can someone contact me about my awful experience with american airlines this weekend
570006830405046272,negative,1.0,Late Flight,1.0,American,"that's the one. my original arrival time was 10:14am, after all said and done i may be there by 9:19pm central. not impressed.","@AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed."
569921467552567296,positive,0.6592,,,Delta,you bet:),@JetBlue you bet:)
569950785859145728,neutral,1.0,,,US Airways,"it's 838. we boarded and we are waiting now to take off, hopefully.","@USAirways It's 838. We boarded and we are waiting now to take off, hopefully."
570058699676520448,negative,1.0,Customer Service Issue,1.0,Southwest,twitter cust svc rule 1 dont say if we fell short. i just told u u did! #2 if u cant solve problem don't say anything at all!,@SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!
570273378403102720,neutral,0.643,,0.0,Delta,flight 462 to boston delayed due to weather in tampa?,@JetBlue flight 462 to Boston delayed due to weather in Tampa?
570051666386374657,neutral,0.6273,,,Southwest,"see you in atl! “: congrats to our #destinationdragons winners! ready, atlanta?","See you in ATL! “@SouthwestAir: Congrats to our #DestinationDragons winners! Ready, Atlanta? http://t.co/AY1GIdcfa4 http://t.co/yC7V2s0iOd”"
569955386914181121,negative,1.0,Flight Attendant Complaints,1.0,United,flight attendant doesn’t understand not understanding english doesn’t mean they are deaf. stop yelling english slowly to them.,@united flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them.
568753556498604032,neutral,1.0,,,US Airways,can you help me reroute my trip?,@USAirways can you help me reroute my trip?
568393752596717568,neutral,0.6698,,0.0,Delta,how can we get help with a hotel we booked with you and are having issues with.,@JetBlue how can we get help with a hotel we booked with you and are having issues with.
569946742277451776,negative,0.6379,Flight Booking Problems,0.3578,American,"no. had to cancelled flight my trip. instead of a $25 future trip voucher, a $25 drink coupon would've been better! #wakinginmemphis","@AmericanAir No. Had to Cancelled Flight my trip. Instead of a $25 future trip voucher, a $25 drink coupon would've been better! #WakingInMemphis"
569671468369338368,negative,1.0,Bad Flight,1.0,United,i'm on ua1118 and my direct tv isn't working. how do i avoid this in future?,@united I'm on UA1118 and my direct tv isn't working.  How do I avoid this in future?
570027259999821824,neutral,0.6423,,,Delta,ok is i hope thy the bahamas next,@JetBlue ok is I hope thy the Bahamas next
569183494259273728,negative,1.0,Customer Service Issue,1.0,Southwest,trying to rebook flight. on hold for 23 mins before disconnected and now almost 40 mins? unbelievable.,@SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5
570187940221071360,positive,0.6455,,,United,thnx for the info,@united thnx for the info
569207022597509120,negative,1.0,Cancelled Flight,0.6885,Southwest,"i'm upset because we were lied to. was told ice on runway, but every other carrier was able to fly. airport confirmed no ice!","@SouthwestAir I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice!"
568432390957355008,positive,0.6774,,,Southwest,guess where ashley is. she's doing a great job presenting. #ragandisney,@SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U
569700953164615681,negative,1.0,Can't Tell,0.3861,American,why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time?,@AmericanAir why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time?
567733251620356096,negative,1.0,Late Flight,1.0,Delta,got flight reschedule to flight form pit to fll and our flight had mechanical problems so we were delayed an hour missed my connect,@JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect
569715563385085952,positive,1.0,,,United,will do. thanks for the help. cheers,@united will do. Thanks for the help. Cheers
569890311608111105,negative,1.0,Customer Service Issue,1.0,US Airways,can you give me a # for us air in philly to talk to a real person? acarl4.com,@USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com
569234924785414145,negative,1.0,Customer Service Issue,1.0,Southwest,"and bring back the ""agent will call you back..."" feature. why was that ever discontinued???","@SouthwestAir @CallMeStanley7 And bring back the ""Agent will call you back..."" feature. Why was that ever discontinued???"
569869884164714498,negative,1.0,Late Flight,1.0,American,calling at 1am to tell me my flight has been rescheduled 12 hours late flightr than it was supposed be to seems like a bad solution,@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution
570007324380631040,neutral,1.0,,,American,is there a way i can get a record of all the flights i've taken with you?,@AmericanAir Is there a way I can get a record of all the flights I've taken with you?
569524497377861632,positive,1.0,,,US Airways,on re-accommodation number lisa (liza?) in raleigh was very helpful,@USAirways On re-accommodation number Lisa (Liza?) in Raleigh was very helpful
569528409723969537,negative,1.0,Lost Luggage,1.0,US Airways,40 minutes in baggage claim and no sign of luggage from our flight. usairways- your incompetence is overwhelming,@USAirways 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming
569878990841901056,negative,1.0,Customer Service Issue,1.0,American,on hold again....estimated 2 hr hold,@AmericanAir on hold again....estimated 2 hr hold
569895344458170368,negative,0.7119,Customer Service Issue,0.7119,Southwest,: her name is jane and she wanted was a call. 617-653-3040,@SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040
568910590921609216,positive,1.0,,,Virgin America,cutest salt and pepper shaker ever. just when i think you guys can't get any better you just do!,@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J
568834249303785472,neutral,0.6887,,0.0,US Airways,oh they saw it and said nothing.,@USAirways oh they saw it and said nothing.
569525679823425536,negative,0.6917,Flight Attendant Complaints,0.3727,US Airways,i have a major complaint that i want to address w/you about my hand luggage courtesy check-in. what's the best way to do this?,@USAirways I have a MAJOR complaint that I want to address w/you about my hand luggage courtesy check-in. What's the best way to do this?
569604904689340416,negative,1.0,Customer Service Issue,1.0,American,"bought a ticket on . after two days, your ""team"" couldn't share the data needed to get me to my next meeting.","@AmericanAir bought a ticket on @SouthwestAir. After two days, your ""team"" couldn't share the data needed to get me to my next meeting."
568579880046227457,neutral,0.6703,,,Virgin America,many thanks for the follow. #ourprincess #freyasfund #usa #bandie looking for any help😍 💗🇬🇧💗🇺🇸💗 🎀🌏🎀,"@VirginAmerica Many Thanks for the Follow.
#ourprincess #freyasfund #USA #Bandie 
Looking for Any Help😍
💗🇬🇧💗🇺🇸💗
🎀🌏🎀 http://t.co/UJfS9Zi6kd"
569415643474362368,neutral,1.0,,,United,what's with the layover in canada from the ua125? is that scheduled?,@united what's with the layover in Canada from the UA125? Is that scheduled?
569930403106172928,negative,0.6759,Flight Booking Problems,0.3545,US Airways,lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. thanks a lot asha at dca.,@USAirways lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. Thanks a lot Asha at DCA.
569677827068579840,positive,1.0,,,US Airways,thanks to the whole team for an on-time flight despite inclement weather,@USAirways thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM
567807288192290816,neutral,0.6731,,,Virgin America,. i heard he has a virgin mobile hotspot ;),.@VirginAmerica I heard he has a virgin mobile hotspot ;)
568173585484771328,negative,0.7090000000000001,Bad Flight,0.3641,Southwest,"alas, it was pretty full so we had to entertain ourselves with witty repartee ...","@SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ..."
568775130505207809,negative,1.0,Can't Tell,1.0,Delta,"inconvenience is an understatement. more like torture. clearly going down the wrong path, jetblue.","@JetBlue Inconvenience is an understatement. More like torture. Clearly going down the wrong path, JetBlue."
569665258605842434,negative,1.0,Lost Luggage,0.3709,United,"i understand the intention, but it pales in comparison to a day of lost wages for both my wife and i because of the delay.","@united I understand the intention, but it pales in comparison to a day of lost wages for both my wife and I because of the delay."
568949970080018433,negative,0.6848,Customer Service Issue,0.6848,United,yes i needed plenty of assistance but received none.,@united Yes I needed plenty of assistance but received none.
568085714744684544,positive,1.0,,,Southwest,you're the best,@SouthwestAir you're the best
568835810532794368,negative,1.0,Late Flight,0.6663,United,cleaning a regional jet takes an hour?,@united cleaning a regional jet takes an hour?
568974008076652545,neutral,0.7066,,0.0,Southwest,how do i find travel funds i have available to use f/ past changed flights? don't see an option in my account.,@SouthwestAir how do I find travel funds I have available to use f/ past changed flights? don't see an option in my account.
568439319779790848,negative,1.0,Customer Service Issue,1.0,Southwest,incredibly frustrating. i emailed but still haven't received a response.,@SouthwestAir Incredibly frustrating. I emailed but still haven't received a response.
569154503188070400,positive,1.0,,,Delta,thanks for getting me to orlando early #happiness,@JetBlue thanks for getting me to Orlando early #happiness
568911101146091520,neutral,0.6874,,,Delta,imma need the hook up tho,@JetBlue imma need the hook up tho
568625014037045248,negative,1.0,Cancelled Flight,1.0,United,it wasn't a delay so much as a straight cancelled flightlation. weather wasn't an issue either.,@united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.
569958295919730688,neutral,0.6655,,0.0,American,"considering it was past midnight, i hung up and called again to receive another service call.","@AmericanAir Considering it was past midnight, I hung up and called again to receive another service call."
567800671572926464,negative,1.0,Cancelled Flight,1.0,Southwest,flight 1613 cancelled flightled??? my wife is stuck in phoenix on the way from slc to san thanks a lot southwest!,"@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san
Thanks a lot southwest!"
568748360599019520,negative,1.0,Late Flight,1.0,US Airways,thanks for taking my flight off the board and not providing and updates about my flight which is 26 minutes late flight.,@USAirways thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes Late Flight.
568361830160175104,positive,1.0,,,Southwest,thank you for having flights going out of nashville! you guys rock! #disneyprincesshalfmarathon #girlsweekend #bffs,@SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs
569318589817364481,negative,1.0,Late Flight,0.6823,United,how does that make a flight takeoff on time? and regardless it makes me late flight because now i have to wait for my bag at baggage claim.,@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.
570114451120074752,negative,1.0,Customer Service Issue,1.0,American,"nothing to do with mother nature, more like poor commutation.","@AmericanAir nothing to do with Mother Nature, more like poor commutation."
568883124517494784,neutral,1.0,,,Southwest,how many are left?!,@SouthwestAir how many are left?!
569207912251289600,positive,1.0,,,Southwest,dm sent. thanks for the help!,@SouthwestAir DM sent. Thanks for the help!
568937402837786625,positive,1.0,,,Delta,yes! terra blue chips were my favorite. :),@JetBlue yes! Terra blue chips were my favorite. :)
569928724147077120,positive,1.0,,,United,thank you for listening to my compliant and doing the right thing. i appreciate you working with me,@united thank you for listening to my compliant and doing the right thing. I appreciate you working with me
569926212400709632,negative,1.0,Customer Service Issue,1.0,American,"define ""sincerely"". your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media.","@AmericanAir Define ""sincerely"". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media."
568804534845345792,neutral,1.0,,,US Airways,can i book using some sort of breavement program? i need to get home for my pops funeral,@USAirways can I book using some sort of breavement program? I need to get home for my pops funeral
568118452965085184,positive,1.0,,,United,i am blown away by stellar #custserv !! thank you &lt;3,@united I am blown away by stellar #custserv !! Thank you &lt;3 http://t.co/JOrEScfb4x
569273409252827137,negative,1.0,Lost Luggage,1.0,Southwest,3 + hrs w/out bags being returned to us after flight 2464 cancelled flightled. maybe put a couple people on it?,@SouthwestAir 3 + hrs w/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it?
568975192615223296,neutral,0.6535,,0.0,Southwest,it was 3472,@SouthwestAir it was 3472
569649297731399682,negative,1.0,Cancelled Flight,1.0,US Airways,...was cancelled flightled and now i need to locate my baggage,@USAirways ...was Cancelled Flightled and now I need to locate my baggage
569302599591022592,neutral,0.6805,,0.0,United,"do u serve peanuts/nuts on yr flights yr policies r confusing contradictory advice pls help #anaphylaxis,will u ask those 2 refrain?","@united do u serve peanuts/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?"
569249554236878848,positive,0.654,,0.0,Delta,you can't beat jetblue in space's matter,@JetBlue you can't beat jetblue in space's matter http://t.co/NRpWmGyv3e
569931716049154051,positive,1.0,,,United,counter agents at rdu deserve a medal. #thankyou,@united counter agents at RDU deserve a medal. #thankyou
570245555064074240,negative,1.0,Flight Booking Problems,0.674,United,what's going on with your website? i'm flight booking problems three tickets today and i've been booted off the system umpteen times.,@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times.
568242480518434816,neutral,0.6629999999999999,,,Delta,are you my friend?!,@JetBlue are you my friend?!
569231300843970561,negative,0.6648,Late Flight,0.3457,Southwest,"sitting in baltimore. finish taxi and approved to takeoff. oops, not enough fuel. #fail #45minflight #been3hours","@SouthwestAir sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours"
569962943980285952,negative,1.0,Late Flight,0.3399,American,we did check before going to de airport and everything was fine. #fail,@AmericanAir we did check before going to de airport and everything was fine. #fail
569907323650633728,neutral,0.6563,,0.0,US Airways,hi guys! are flights 5594 and 3937 still on time? the site and app are both down and i can't check. thanks!,@USAirways Hi guys! Are flights 5594 and 3937 still on time? The site and app are both down and I can't check. Thanks!
568961404067164160,positive,0.6551,,,Delta,thanks for the info... figured that was the case. hopefully my new hashtag will change that ;) #abcletjetbluestreamfeed,@JetBlue thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed
569557763094917120,negative,1.0,Late Flight,0.6737,United,is screwing with my flights again at cae? why do you bother having flights here if they never leave on time or get cancelled flighted?,@united is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get Cancelled Flighted?
568457761366781952,negative,0.6477,Customer Service Issue,0.6477,Southwest,yes i know that. also noticed you offer a list boarding after a60. so your programs are too popular.,@SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular.
569693042040418304,negative,1.0,Customer Service Issue,1.0,US Airways,- just passed the 3 hour mark #onholdwith you for this call. gave up after 2.5 this morning.,@USAirways - just passed the 3 hour mark #onholdwith you for THIS call.  Gave up after 2.5 this morning.
568559381295407104,neutral,0.6905,,,Southwest,please reply to my dm ♥️,@SouthwestAir please reply to my DM ♥️
569880788612866048,negative,1.0,Late Flight,1.0,Southwest,flight 1028 no delayed 1.5 hours. another week another delayed flight,@SouthwestAir flight 1028 no delayed 1.5 hours.  Another week another delayed flight
569961111086362625,negative,1.0,Flight Booking Problems,0.3535,American,"the original receipt lists my flight cost as $89ish, and doesn't reflect the use of a voucher","@AmericanAir the original receipt lists my flight cost as $89ish, and doesn't reflect the use of a voucher"
567719031634157568,negative,1.0,Customer Service Issue,0.6438,Southwest,can't update my flight online bc it's been cancelled flighted twice already. going on hour 2 on hold.,@SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold.
569470757673291777,negative,1.0,Lost Luggage,1.0,United,"still missing my luggage, was promised someone would call, no call so far, flight from shanghai to dc with connecting flight in ord","@united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD"
570258435448688641,negative,1.0,Cancelled Flight,0.3474,US Airways,"i've been on hold to rebook a cancelled flighted flight for over two hours. i know weather has a huge impact, but you should anticipate.","@USAirways I've been on hold to rebook a Cancelled Flighted flight for over two hours. I know weather has a huge impact, but you should anticipate."
569916590814203904,negative,0.6397,Can't Tell,0.3567,American,"followed. i tried to record locator number, gave me an error code","@AmericanAir followed. I tried to @USAirways record locator number, gave me an error code"
569108474233270273,negative,1.0,Late Flight,1.0,US Airways,"quick, let's board a plane so that we can sit on runway for 2 hours #clockwork #scareways #neverfails","@USAirways quick, let's board a plane so that we can sit on runway for 2 hours #clockwork #scareways #neverfails @AUmilo1"
570298679250305024,neutral,0.6632,,,American,u r horrible.went online to cancelled flight flight-no button-4that.called cs &amp;wait time 40 mins&amp;put in my #.800#called&amp;it hungupnohelp,@AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &amp;wait time 40 mins&amp;put in my #.800#called&amp;it hungupNOHELP
567785122708332546,positive,1.0,,,Southwest,jh thank you. i finally got through the second time.,@SouthwestAir JH thank you. I finally got through the second time.
567803467282046976,positive,0.6625,,,Delta,thanks!,@JetBlue thanks!
570088135851266048,neutral,1.0,,,American,follow me back so i can dm you guys,@AmericanAir follow me back so I can DM you guys
569975508756267008,negative,1.0,Customer Service Issue,1.0,US Airways,been on hold for 45 minutes. is there a better time to call? this is getting ridiculous,@USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous
567594449874587648,negative,1.0,Customer Service Issue,0.3451,Southwest,"its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not.","@SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not."
568608189089869825,positive,1.0,,,Delta,in the sky on flight 833 from bos to sfo. awesome crew! helene rocks!,@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!
569482685061554176,positive,1.0,,,Southwest,great example of customer service this morning at msy headed to atl. alison and bobbi were fantastic! gate b8. thank you.,@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.
569308130464698368,negative,1.0,Flight Attendant Complaints,1.0,US Airways,wow you wouldn't say,@USAirways @rylietolbert15 wow you wouldn't say
569992602025644034,negative,1.0,Damaged Luggage,0.6663,American,cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage,@AmericanAir cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage
567802653078728705,negative,1.0,Lost Luggage,1.0,United,no claim number. haven't been back to iad baggage since. is there a phone i can call to speak to someone?,@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?
568906503358259200,negative,1.0,Flight Booking Problems,0.7001,Delta,jan 5? that's not summer,@JetBlue Jan 5? That's not summer http://t.co/TpzhjX7Hbt
570012934287568898,positive,1.0,,,Delta,"btw, thanks for responding quickly!!","@JetBlue Btw, thanks for responding quickly!!"
569522307657388032,neutral,1.0,,,Southwest,need to cancelled flight a few more can you please check dm,@SouthwestAir need to Cancelled Flight a few more can you please check DM
569669547210309632,negative,1.0,Customer Service Issue,0.3389,US Airways,"ur specialist said they would talk to the stewardess about not serving drunks drinks, really how does that help","@USAirways ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help"
569213503954915329,negative,1.0,longlines,0.6729,United,"right now at tropic air in san pedro, #belize. line out the door. all due to elected &amp; appointed hacks","@United Right now at Tropic Air in San Pedro, #Belize. Line out the door. All due to elected &amp; appointed hacks http://t.co/kKEDjNRTWo”"
569555517502300160,negative,1.0,Customer Service Issue,1.0,US Airways,might possibly be the worst airline ever! i think it's time to brush up on customer service! #sorude,@USAirways might possibly be THE WORST airline ever! I think it's time to brush up on customer service! #sorude
570058986025672704,positive,0.6702,,,United,made the upgrade list. will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #statusmatchpaidoff,@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #StatusMatchPaidOff http://t.co/ATfRKp6goY
570009017625526273,negative,1.0,Customer Service Issue,0.6113,American,i tried site &amp; doesnt allow me. same reason why i wasn't allowed to board this morning. will try diff airline for work trips,@AmericanAir I tried site &amp; doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips
569673764562010112,negative,1.0,Cancelled Flight,1.0,American,"why can't you handle your customers needs? cancelled flightled flight, 800 number leads to a quick ""goodbye"" very sad!","@AmericanAir Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick ""Goodbye"" Very Sad!"
568173388663013377,negative,1.0,Cancelled Flight,0.6711,US Airways,"after 3 cancelled flightlations and a delay, causing me to miss connecting flight. another night not being home. thanks #pathetic","@USAirways after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic"
567734731694157824,neutral,1.0,,,United,i need my confirmation number! can you give it to me?,@united i need my confirmation number! Can you give it to me?
569940430365847554,negative,0.6306,Lost Luggage,0.3227,Southwest,yeah they're somewhere. hopefully getting them back today. just frustrated tweeting.,@SouthwestAir yeah they're somewhere. Hopefully getting them back today. Just frustrated tweeting.
568491142410571778,negative,1.0,Customer Service Issue,1.0,Southwest,yes. please train your customer service agents with correct protocol.. i should not be receiving different 411 evrytime i call,@SouthwestAir Yes. Please train your customer service agents with correct protocol.. I should not be receiving different 411 evrytime I call
568424704597467137,positive,0.6465,,,Delta,ta off site at #thelodge. should be a fun day.,@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock
569231763173560320,positive,1.0,,,United,"ill check it out, appreciate the response, regardless.","@united Ill check it out, appreciate the response, regardless."
569979057028227072,positive,0.6804,,0.0,Delta,“: our fleet's on fleek. no... yall better than this,“@JetBlue: Our fleet's on fleek. http://t.co/g12sn5qsqZ”- no... Yall better than this
569863166189924352,negative,0.6737,Can't Tell,0.3474,Delta,"you *know* how i love you, jb, but honestly, when you have complex feedback, those pull-down sub-option forms=maddening.","@JetBlue @martysg you *know* how I love you, JB, but honestly, when you have complex feedback, those pull-down sub-option forms=maddening."
567887301021413376,negative,1.0,Late Flight,1.0,United,stuck on plane for over an hour due to mechanical faults. any updates please? this happened on way to newark and now again to lhr...,@united Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR...
568784239841431552,negative,1.0,Can't Tell,1.0,Southwest,i have been loyal to southwest from the beginning but very unhappy about your devaluation.,@SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation.
568090890549374976,positive,0.7139,,,Delta,#flyfi thank you! seattle and #udub here we come!,@JetBlue #flyfi thank you! Seattle and #UDUB here we come! @cameron__roe http://t.co/kbHYM5GkAP
569752107730890752,positive,0.6849,,,US Airways,"he's fine, he really likes picking his own seat....","@USAirways @landonschott he's fine, he really likes picking his own seat...."
569274618428526592,neutral,1.0,,,United,the opal dragon book the dragon (ali) has woven his murdering ways from the philippines to australia,@united The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/N2fvElcYgz
567592368451248130,negative,1.0,Late Flight,1.0,United,"the we got into the gate at iah on time and have given our seats and closed the flight. if you know people is arriving, have to wait","@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait"
570029442514333698,negative,1.0,Customer Service Issue,1.0,American,yep as i saidi feel sorry for you that you have to run their account how embarrassing for you,@AmericanAir yep as I saidi feel sorry for you that you have to run their account how embarrassing for you
569673044802854912,negative,1.0,Customer Service Issue,0.6588,American,"between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer...","@AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer..."
569970829322260481,negative,1.0,Customer Service Issue,1.0,American,". after 50 minutes on hold, and another 30 minutes on the call yes. going to be pushing it to get to the airport on time now",".@AmericanAir after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now"
569550290753445889,negative,1.0,Bad Flight,0.6686,United,i would appreciate a response regarding the pressurization failure on flight 1109. you seem to be responding to less serious issues,@united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues
569258100324048900,negative,1.0,Customer Service Issue,1.0,United,call wait times are over 20 minutes and airport wait times are longer,@united call wait times are over 20 minutes and airport wait times are longer
569741986502041602,negative,0.6501,Flight Attendant Complaints,0.3414,United,why do you want me to be loyal if don't let me carry on my bag that easily fits in overhead,@united why do you want me to be loyal  if don't let me carry on my bag that easily fits in overhead
569952247641198593,negative,1.0,Lost Luggage,1.0,American,"oh, and losing my luggage #ridiculous # angrybird # where'smybag","@AmericanAir Oh, and losing my luggage #ridiculous # angrybird # where'smybag"
568028497001590784,neutral,0.6667,,,Delta,i think we'll need a selfie as proof...,@JetBlue @drwinston001 I think we'll need a selfie as proof...
570060184908910592,negative,1.0,Lost Luggage,1.0,Delta,"- i did, but since i was stranded in syr without a ride i missed the window of opportunity to have rights in this matter. (4 hours)","@JetBlue - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)"
567763818257063937,negative,1.0,Customer Service Issue,0.6607,Delta,it doesn't matter who you directed me to. it's the principle of the matter. when i gate checked the stroller it was,@JetBlue @KyleJudah It doesn't matter who you directed me to. It's the principle of the matter. When I gate checked the stroller it was
569322657822285824,negative,1.0,Flight Attendant Complaints,1.0,United,why do you hire pos pilots? thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick,@united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick
569942888643227648,neutral,0.6461,,0.0,United,did you find out where it is? thanks,@united Did you find out where it is? Thanks
568947313676148737,negative,1.0,Customer Service Issue,0.6805,United,yes but taking two days to get bag delivered. missed a full day skiing because of this.,@united yes but taking two days to get bag delivered. Missed a full day skiing because of this.
569709901737406464,negative,1.0,Customer Service Issue,1.0,US Airways,i'm tired of paying for luggage &amp; less than stellar customer service . #notafanofyourmerger,@USAirways I'm tired of paying for luggage &amp; less than stellar customer service @AmericanAir. #notafanofyourmerger
568945122961784833,negative,1.0,Late Flight,0.6246,Southwest,"14 hours???? sorry don't get it. oh well. screw the weekend in az right? eat the hotel, no problem.","@SouthwestAir 14 hours????  Sorry don't get it. Oh well. Screw the weekend in Az right?  Eat the hotel, no problem."
570083458925490176,negative,1.0,Late Flight,1.0,US Airways,screwed me up big. 1st flight 1hr late flight. made it to 2nd flight. csm daryl wouldn't let me on the plane because we were (1/4),@USAirways screwed me up big. 1st flight 1hr Late Flight. Made it to 2nd flight. CSM daryl wouldn't let me on the plane because we were (1/4)
569480693782339584,neutral,1.0,,,United,"do you have plans for an ipad app? the iphone app is great, but on the ipad you have to flip the ipad. is there a beta? tks.","@united Do you have plans for an iPad app?  The iPhone app is great, but on the  iPad you have to flip the iPad.  Is there a beta? Tks."
569604033083789312,negative,0.6535,Late Flight,0.6535,Delta,at what point in delays can i take a different flight to my destination?,@JetBlue at what point in delays can I take a different flight to my destination?
568803679018491904,negative,0.6875,Late Flight,0.6875,United,. nope - had to rebook through houston so i could get to amarillo before 11pm. stuck in sfo for four hours.,.@united Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours.
568460395544862720,negative,0.6559,Can't Tell,0.34299999999999997,Southwest,no flights to hrl :( is this a limited route?,@SouthwestAir no flights to HRL :( is this a limited route?
570271904508092416,positive,1.0,,,American,just got off the phone customer service. only 8 minutes to get my issue resoled. you guys are awesome.,Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.
568594646168948736,negative,1.0,Can't Tell,0.6635,US Airways,thank you for continuing to be the worst airline out. didn't need that extra hour of sleep after 29 hours of travel anyway,@USAirways thank you for continuing to be the worst airline out. Didn't need that extra hour of sleep after 29 hours of travel anyway
569841476240166912,negative,1.0,Customer Service Issue,1.0,American,trying to talk 2 customer service to add lap child and can't get a hold of anybody. i need help!!!!!,@AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!
570275944012783616,negative,1.0,Customer Service Issue,0.6961,American,can u help rebook passenger via twitter/dm. been on hold for 1.5 hours. thanks!,@AmericanAir can u help rebook passenger via Twitter/DM.  Been on hold for 1.5 hours. Thanks!
569672361890295808,positive,1.0,,,American,thanks to fa shawn for spectacular service on flt 79 lhrdfw and to fa susan for such a warm engaging onboard welcome,@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome
569366479008862208,negative,1.0,Late Flight,1.0,Delta,oh wow and i'm complaining about two hour on the run way shucks jetblue not good your service was better than this,@JetBlue @dgruber1700  oh wow and I'm complaining about two hour on the run way shucks JetBlue NOT GOOD your service was better than this
567855788699607040,neutral,0.6429,,0.0,US Airways,i just hope that pilot had a good day off,@USAirways I just hope that pilot had a good day off
569672099704508416,negative,1.0,Late Flight,0.6571,Delta,i am less concerned about the delay than i am about not being notified until i looked at the board that my flight was delayed,@JetBlue I am less concerned about the delay than I am about not being notified until I looked at the board that my flight was delayed
569551994949648385,negative,1.0,Customer Service Issue,1.0,US Airways,there is no extreme weather in miami. pick up the phone. hire more people.,@USAirways there is no extreme weather in Miami. Pick up the phone. Hire more people.
568795746721513472,positive,1.0,,,Southwest,flight from bwi to isp ready to go! thanks for keeping us warm! #frigidfriday,@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU
567779193342423040,negative,1.0,Customer Service Issue,0.6606,US Airways,great job communicating to the passengers! flight 1855 doesn't exist anymore?,@USAirways great job communicating to the passengers! Flight 1855 doesn't exist anymore? http://t.co/hLZaHXkdSn
569592236981284864,negative,1.0,Cancelled Flight,1.0,United,"it was cancelled flightled, none of the passengers were notified. complete violation of travelers' rights.","@united It was Cancelled Flightled, none of the passengers were notified. Complete violation of travelers' rights.  @AerocivilCol"
568940291530493952,negative,1.0,Late Flight,1.0,Delta,thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on tarmac... #worst,@JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst
570100233398571008,negative,1.0,Lost Luggage,1.0,American,who do i report missing baggage to when baggage claim leaves before midnight?,@AmericanAir Who do I report missing baggage to when baggage claim leaves before midnight?
569593810390425600,negative,0.7094,Customer Service Issue,0.7094,American,hey aa - can you help with an itinerary for a plat custy? stuck in pvr and phones aren't working,@AmericanAir Hey AA - can you help with an itinerary for a plat custy?  Stuck in PVR and phones aren't working
568815280903864321,negative,0.6652,Can't Tell,0.3348,United,"we are on two more flights today, let's hope the kit does not get the same treatment!!","@united we are on two more flights today, let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH"
569007629868998656,negative,1.0,Flight Booking Problems,0.6939,United,"very exasperating i'm having a difficult time with flight booking problems as the error message says you're undergoing maintenance. really, now?","@united very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now?"
570136706877272064,negative,1.0,Customer Service Issue,0.6872,American,i have filed multiple complaints. i prefer to continue warning the public instead of wasting more time with this inhumane corp.,@AmericanAir I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp.
568525368572817408,positive,1.0,,,Virgin America,"first time flying virgin, went to #sanfrancisco .thanks for the smooth ride. easily my new fav airline!","@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!"
567811142924656640,negative,0.6495,Flight Booking Problems,0.6495,Southwest,i did but it only shows one flight one way. when i try to go to the home page and book roundtrip there's nothing available :(,@SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :(
568003851145461760,positive,1.0,,,US Airways,provides you the best logistics experience for people all over india. #mumbai #surat #navimumbai,"@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India.
#Mumbai #Surat #NaviMumbai"
570044019897556994,negative,1.0,Lost Luggage,1.0,US Airways,and - bad weather should not be an excuse for not following established luggage procedures. #noclothesnoinfo,@USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo
570065109420101633,negative,0.6957,Lost Luggage,0.6957,United,"yes in lusaka, zambia. my guess is the bags never made the plane at iad.","@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD."
568201465958772736,positive,0.6667,,0.0,United,great. looking forward to your response to my dm then,@united great. Looking forward to your response to my DM then
570015279654293505,negative,1.0,Late Flight,0.6782,American,stuck on the tarmac in clt because the our gate is not open. hope i don't miss my connection.... #logistics #americanview,@AmericanAir stuck on the tarmac in CLT because the our gate is not open. Hope I don't miss my connection.... #logistics #AmericanView
567917894144770049,negative,0.6989,Flight Attendant Complaints,0.3763,Delta,i understand but everyone said different things and there was a flight out late flightr that night but only one of us got to take it,@JetBlue I understand but everyone said different things and there was a flight out Late Flightr that night but only one of us got to take it
568502194854612992,negative,0.6528,Bad Flight,0.32799999999999996,United,tried that already &amp; tried forgetting the wifi network connection. still forces log in with incorrect email. other suggestions?,@united tried that already &amp; tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?
569691100090273792,negative,1.0,Bad Flight,0.3593,American,you could only get us on a flight 30 minutes before the funeral starts. we're stranded in dallas w/o luggage for 2 days,@AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days
569678620878376960,negative,1.0,Customer Service Issue,1.0,American,"fyi twice now i've tried the ""we'll call you when someone is free"" thing. both times it called, i picked up, then it hung up.","@AmericanAir FYI twice now I've tried the ""we'll call you when someone is free"" thing. Both times it called, I picked up, then it hung up."
568104519633993728,neutral,0.6895,,,Virgin America,adds austin-dallas love field route.,@VirginAmerica adds Austin-Dallas Love Field route. http://t.co/XWJoL55FLH http://t.co/Y8AOrMfkaC
569762940816990208,negative,1.0,Lost Luggage,0.6749,American,". add insult to injury you guys ""misplaced"" my bag. can't believe you have to pay money to be treated this poorly.",".@AmericanAir @USAirways Add insult to injury you guys ""misplaced"" my bag. 

Can't believe you have to pay money to be treated this poorly."
568716618794209280,negative,1.0,Can't Tell,0.6722,United,then send your jeff smisek on a trip with jetblue or sw and make sure he takes notes. i would never choose to fly united again.,@united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.
567736507687895040,neutral,0.6806,,,United,that's what i thought! thanks for the clarification!,@united that's what I thought! Thanks for the clarification!
569083604216623104,neutral,0.6526,,,Delta,get me out of this 7 degree weather...here we go! #westpalmbeachbound 🌞✈️👸,@JetBlue Get me out of this 7 degree weather...here we go! #westpalmbeachbound  🌞✈️👸
568607454893727744,positive,0.6252,,,Southwest,would be cool if the best airlines company hooked me up with tickets for vegas ;),@SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;)
569971998572589057,negative,1.0,Customer Service Issue,0.3526,American,"your a liar, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck","@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck"
567863933018640384,neutral,1.0,,,Southwest,has the winner for #destinationdragons been announced yet? if not when will they be??,@SouthwestAir has the winner for #DestinationDragons been announced yet? If not when will they be??
568527304348942336,neutral,0.6733,,0.0,United,i got an email from cust. care for an issue i had offering me a voucher. how do i claim that? i emailed back but got no reply. dm me,@united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me
570290034009636865,neutral,0.6775,,0.0,American,ok i will call them likely tmrw uk time to question the process getting the change charge reversed due to a bereavement,@AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement
569716449704587265,negative,1.0,Cancelled Flight,1.0,US Airways,"now has stranded is in #miami without updating any of the departure boards, and once they cancelled flightled the flight there was no...","@USAirways now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no..."
568383500530769920,negative,1.0,Can't Tell,0.7149,US Airways,understood and so does us airways. getting through tsa is the problem,@USAirways understood and so does us airways.  Getting through tsa is the problem
569143996422995968,negative,1.0,Cancelled Flight,0.6705,Southwest,- i needed refund on my cancelled flightled flights this morning and had been on hold for more than an hour x 3. what to do?,@SouthwestAir - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do?
568495231877967872,negative,0.6596,Can't Tell,0.3404,Southwest,"pwm direct to orlando on saturdays, why is this only happening in march? i thought it was going to be a permanent thing. :(","@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :("
569483493236969473,neutral,0.6477,,,Delta,i see my flight from boston to pitts is ok from this afternoon. did you have any delays for the morning flight?,@JetBlue  I see my flight from Boston to Pitts is ok from this afternoon. Did you have any delays for the morning flight?
569975155964772352,neutral,0.6316,,0.0,Southwest,"that was supposed to say ""boo"" not book. booo.","@SouthwestAir that was supposed to say ""boo"" not book. booo."
570065109961322496,negative,1.0,Customer Service Issue,0.6662,Delta,but the 4 hour policy- when i called and they said i didn't report it soon enough. what would have changed if i had noticed sooner?,@JetBlue but the 4 hour policy- when I called and they said I didn't report it soon enough. What would have changed if I had noticed sooner?
568220487500709889,negative,0.7033,Customer Service Issue,0.7033,Southwest,"could care more about their customer, if there is a reasonable request :(","@SouthwestAir could care more about their customer, if there is a reasonable request :("
568394676501217281,neutral,0.6508,,,Southwest,booked our flights this morning. can't wait to move about the country.,@SouthwestAir booked our flights this morning. Can't wait to move about the country.
568148652352544769,negative,0.6876,Can't Tell,0.6876,Virgin America,all crap channels which is why i pay to watch uk tv,@VirginAmerica all crap channels which is why I pay to watch UK tv
569666428388958209,neutral,0.6813,,0.0,United,left my ipad on mco-&gt;iad flight 174. how long to hear back once claim submitted? ty!,@united left my iPad on MCO-&gt;IAD flight 174. How long to hear back once claim submitted? TY!
569176528338202624,positive,0.6888,,0.0,US Airways,"stars aligned. connecting flight was delayed into clt. made it! thanks, glad to know someone is listening. time for 80° in mobay!","@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80° in MoBay!"
569913838746742784,neutral,1.0,,,US Airways,"contact via fb messages, twitter dm or text?","@USAirways contact via FB messages, Twitter DM or text?"
568228614275260416,negative,1.0,Customer Service Issue,1.0,US Airways,"attempting ckin for flight on 2/19 all day, site unable to retrieve details. called twice and disconnected.","@USAirways attempting ckin for flight on 2/19 all day, site unable to retrieve details.  Called twice and disconnected."
569978798906716161,neutral,1.0,,,Delta,“: our fleet's on fleek. let's keep it professional,“@JetBlue: Our fleet's on fleek. http://t.co/LSYbgLF59j” let's keep it professional
570250566573674496,neutral,0.6616,,0.0,American,have your experts seen this? this is right at rdu airport.,@AmericanAir have your experts seen this? this is right at RDU airport. http://t.co/mPliO6DYgn
567919301732098048,negative,0.6722,Bad Flight,0.3364,United,dang... i thought i was in a teleportation device! ua514,@united dang... I thought I was in a teleportation device! Ua514
569645082414080000,negative,1.0,Cancelled Flight,0.3436,American,i want the flight i have on hold. i don't want a new flight.,@AmericanAir I want the flight I have on hold. I don't want a new flight.
569989661713666049,negative,0.6337,Lost Luggage,0.3334,United,"but if i tweet the id number, won't that reveal my home address to anyone on the web?","@united but if i tweet the ID number, won't that reveal my home address to anyone on the web?"
569272209887404032,neutral,1.0,,,US Airways,"if i am traveling with an infant in my lap, is there anything i need to do to notify you?","@USAirways If I am traveling with an infant in my lap, is there anything I need to do to notify you?"
570009035455344640,neutral,0.6764,,0.0,Virgin America,"is flight 769 on it's way? was supposed to take off 30 minutes ago. website still shows ""on time"" not ""in flight"". thanks.","@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows ""On Time"" not ""In Flight"". Thanks."
570267562623152128,negative,1.0,Flight Attendant Complaints,1.0,American,you could train your flight attendants to have some manners and decency,@AmericanAir you could train your flight attendants to have some manners and decency
568995205271015425,neutral,0.6667,,,United,san diego to chicago. leaving at 6:15 am tomorrow,@united San Diego to Chicago. Leaving at 6:15 am tomorrow
569972558218440704,neutral,0.6788,,0.0,US Airways,how does one downgrade a flight?,@USAirways  how does one downgrade a flight?
570037969819545600,negative,1.0,Customer Service Issue,1.0,American,how about you give us a number to call instead of the empty email since you are not working on it,@AmericanAir how about you give us a number to call instead of the empty email since you are not working on it
569469169927720960,negative,1.0,Customer Service Issue,1.0,US Airways,once again your company actualy put people in weird situations.your hostel voucher was fake.snow is ok but no lies please,@USAirways once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please
569544730184261632,neutral,0.6871,,0.0,United,can you assign seats,@united can you assign seats
569366138963959808,negative,1.0,Flight Booking Problems,0.6509,United,"screwed up our reservation- they assigned a new # to just one of us &amp; when they changed our flight, only changed the original #.","@united screwed up our reservation- they assigned a new # to just one of us &amp; when they changed our flight, only changed the original #."
569783738210525184,negative,0.7009,Customer Service Issue,0.7009,US Airways,how many agents do you have working to handle the thousands of calls?,@USAirways How many agents do you have working to handle the thousands of calls?
569670962825846785,positive,1.0,,,Southwest,lol i already am ! i am a card member as well too lol i enjoy flying with you guys,@SouthwestAir lol I already am ! I am a card member as well too lol i enjoy flying with you Guys
568218389619077121,positive,1.0,,,US Airways,ice cream up front! solid,@USAirways ice cream up front! Solid
569690272830922752,negative,1.0,Late Flight,0.6769,American,would have been nice if the agents were at the very least courteous since the delay was aa's fault,@AmericanAir would have been nice if the agents were at the very least courteous since the delay was AA's fault
568072136192966656,neutral,0.6366,,,United,"yes, would love an upgrade or voucher, please give me a call 9148445695","@united yes, would love an upgrade or voucher,  please give me a call 9148445695"
569161513056935936,negative,1.0,Customer Service Issue,1.0,US Airways,- been on hold with reservations for over 30 min already! #worstairline,@USAirways - been on hold with reservations for over 30 min already! #worstairline
568790015142178816,negative,1.0,longlines,0.6802,US Airways,i've been standing on a very crowded bus for the past 30 mins for dca-pit. help!,@USAirways I've been standing on a very crowded bus for the past 30 mins for DCA-PIT. HELP! @AmericanAir http://t.co/jasKYPLWt5
569629819559747585,negative,1.0,Customer Service Issue,1.0,United,why are your agents working so slowly to rebook people who are on #ua1481. we have all wasted an entire day at stt.,@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.
567763697230438400,negative,1.0,Flight Attendant Complaints,0.6419,US Airways,"me too. in the future, have a better harsh weather preparedness plan. so much of your staff called out that everything snowballed","@USAirways me too. In the future, have a better harsh weather preparedness plan. So much of your staff called out that everything snowballed"
569693300120113152,negative,1.0,Customer Service Issue,1.0,American,i'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple,@AmericanAir I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple
567720839408533504,positive,1.0,,,Southwest,"beautiful, thanks a ton!","@SouthwestAir Beautiful, thanks a ton!"
569661649138941952,negative,1.0,Late Flight,1.0,American,not enough push crews for jfk = 1.5 he delay and counting....,@AmericanAir not enough push crews for JFK = 1.5 he delay and counting....
569638585571221504,negative,1.0,Customer Service Issue,1.0,American,sitting in a 2 hour long at least phone queue. hoping i get things rebooked in time or at least some plastic wings. #tears,@AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears
569484085397057536,negative,0.6556,Late Flight,0.6556,United,can you not get the first flight of the day off the ground on time? #1531. let's go.......,@united can you not get the first flight of the day off the ground on time?   #1531.  Let's go.......
569879234572718080,negative,1.0,Cancelled Flight,1.0,American,"cancelled flighted flights, now i'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. #custserv","@AmericanAir Cancelled Flighted flights, now I'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. #custserv"
569837191540551680,negative,1.0,Customer Service Issue,0.6824,American,i remained on hold for 2 hrs to resolve my flight schedule &amp; your system hung up on me. #unhappycustomer,@AmericanAir I remained on hold for 2 hrs to resolve my flight schedule &amp; your system hung up on me. #unhappycustomer
569337916125798401,negative,1.0,Late Flight,1.0,United,"your app says flight ua936 to #zrh departed 2:45hrs late flight, but 5 hours late flightr we are still seating inside the plane in #iad. #failed","@united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD.  #failed"
568574989688901632,negative,1.0,Customer Service Issue,1.0,US Airways,still no rep can talk 3 days late flightr. u r asking me to checkin to my flight tmrw and my refund is being requested. deal w this!!,@USAirways still no rep can talk 3 days Late Flightr. U r asking me to checkin to my flight tmrw and my refund is being requested.  Deal w this!!
569317718886903809,neutral,0.6437,,0.0,United,why are there no early morning flights from hnl to anywhere in the continental us? example- monday 4/20. need flight to phl,@united why are there no early morning flights from HNL to anywhere in the continental US? Example- Monday 4/20. Need flight to PHL
568958107205783554,negative,1.0,Customer Service Issue,1.0,United,you phone customer service team is bad. think it is time for me to consider switching airlines.,@united you phone customer service team is bad. Think it is time for me to consider switching airlines.
567774320170119168,positive,1.0,,,Southwest,thank you so much for stepping up your game and making my day after night of elevator music. much appreciated.,@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.
567745016702181376,negative,1.0,Lost Luggage,1.0,United,miserable trip ... lost bag sat... found mon... lost again... shipping 2nd day ground tues... might have it for return flight home,@united Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home
569644675352662016,negative,0.7013,Lost Luggage,0.7013,Delta,yes. they are working on it. hoping bag is on the next flight and will deliver home...,@JetBlue yes. They are working on it. Hoping bag is on the next flight and will deliver home...
569632594221867008,neutral,1.0,,,Delta,finally! finally!,@JetBlue finally! Finally!
569520929128251392,positive,1.0,,,Southwest,"although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! thank you!!","@SouthwestAir Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!!"
567802255215460353,negative,1.0,Customer Service Issue,0.6498,US Airways,"if you can waive a fee at time of cancelled flightation, you can waive it at a future date! #usairways #ripoff #poorcustomerservice","@USAirways  If you can waive a fee at time of Cancelled Flightation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice"
569927035524681728,negative,0.6559,Can't Tell,0.6559,Delta,"“: our fleet's on fleek. can't fly you anymore, we had a good run ✌️","“@JetBlue: Our fleet's on fleek. http://t.co/Lv9HwQDK9A”

Can't fly you anymore, we had a good run ✌️"
570270848201797632,negative,1.0,Flight Booking Problems,1.0,Southwest,"redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch","@SouthwestAir Redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch"
568192038040006656,neutral,1.0,,,Southwest,when will dates to fly go past august 7 2015?,@SouthwestAir when will dates to fly go past August 7 2015?
569520477351383040,negative,1.0,Flight Attendant Complaints,1.0,Delta,isn't this something you should do?! why should i tell your crew how to do their job?,@JetBlue isn't this something YOU should do?!  Why should I tell your crew how to do their job?
568760785113120768,negative,1.0,Cancelled Flight,1.0,Southwest,hello. my flight is cancelled flightled for #destinationdragons and no one at your desk at kci knows what the fuck is happening!!!!!!!!,@SouthwestAir hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!!
568469882922102785,negative,1.0,Lost Luggage,1.0,Southwest,is awful. they have lost my bag and aren't providing any info. this is day 3 and nothing. #worstairlineever,@SouthwestAir is awful. They have lost my bag and aren't providing any info. This is day 3 and nothing. #WORSTAIRLINEEVER
569921001301024770,negative,1.0,Flight Booking Problems,0.6402,American,"trying desperately to rebook my moms flight. waited 10 hours for callback, got disconnected and they didn’t call back. #help","@AmericanAir Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didn’t call back. #help"
569739515243462656,neutral,0.6696,,0.0,American,"will do. i'd think, though, that a literally identical itinerary to your sample itineraries would work - maybe need to update?","@AmericanAir will do. I'd think, though, that a literally identical itinerary to your sample itineraries would work - maybe need to update?"
567772765756080128,negative,1.0,Late Flight,0.6652,United,stuck in iad going on 6 hours waiting for a ferry flight from nashville that u can't tell when it will arrive?!! ridiculous!!,@united Stuck in IAD going on 6 hours waiting for a ferry flight from Nashville that u can't tell when it will arrive?!! Ridiculous!!
569099306147454976,negative,0.6789,Customer Service Issue,0.36,Southwest,apologies help. would have been nice had supvsr. sally in cle offered one. not usual gr8 southwest customer service i love,@SouthwestAir apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love
569534889055395841,negative,1.0,Customer Service Issue,0.6733,Delta,u guys have 2b kidding. no help anywhere. 5 hour delays? still no answers. bad cust service. #idlovetoask,@JetBlue u guys have 2b kidding. No help anywhere. 5 hour delays? Still no answers. Bad cust service. #idlovetoask http://t.co/DPX3yoGTEj
569616974256472064,negative,1.0,Bad Flight,1.0,United,--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny tvs to work!,@united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!
569877301959065600,negative,1.0,Customer Service Issue,0.6576,American,lol. i was sure i'd wake up to more of a response than this half-thought auto tweet. hope you made it out.,@AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out.
568464798926524417,positive,1.0,,,Southwest,is the best airline out there no one is better than them #onelove #southwest #bestairline,@SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline
569269140386488320,positive,1.0,,,United,kurt and the crew on ua1745 were amazing today. they made my son's birthday with their kindness. hope to fly with them again soon!,@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!
569938799397990401,negative,1.0,Cancelled Flight,1.0,Southwest,"completely understand act of god weather-relate flightd cancelled flightlation, but 4 days without reimbursement of any kind is #unacceptable","@SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable"
567765457731624960,negative,1.0,Customer Service Issue,0.6413,Southwest,received email w/reso's to my email that isn't associated to swa account i own with cc info for my sister. #fraud please dm me,@SouthwestAir Received email w/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me
569628172842479616,negative,0.7025,Can't Tell,0.3702,Delta,"sadly, no! i have the app, but it also is experiencing difficulties. the flight information boards are keeping me updated.","@JetBlue sadly, no! I have the app, but it also is experiencing difficulties. The flight information boards are keeping me updated."
569786215693742080,negative,1.0,Lost Luggage,0.6999,American,"so i was visiting sju and was returning to paris and they checked my bag at the gate in sju, i arrived in paris and nothing,(1)","@AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1)"
569769214388473857,negative,1.0,Customer Service Issue,1.0,American,"wait times of 2 hours to talk with an exec plt agent, what is going on!!!","@AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!!"
568914516546850816,negative,0.6875,Can't Tell,0.3571,US Airways,it's not misjudging it's a deliberate strategy. seen it multiple times on usair. makes staff life easier at expens of passengers,@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers
569542909533384707,negative,1.0,Late Flight,0.6838,Delta,will you cover the cost of my car service waiting time?!,@JetBlue @Amagrino will you cover the cost of my car service waiting time?!
569865637666930688,negative,1.0,longlines,0.6708,US Airways,please fix the very unproductive check in process at . 20 check in stations and 2 people working them. what a total mess!!!!,@USAirways please fix the very unproductive check in process at @DCA. 20 check in stations and 2 people working them. What a total mess!!!!
569475245708419072,neutral,0.6931,,,United,is it on a flight now? thanks for reply.,@united is it on a flight now? Thanks for reply.
568633911959363586,neutral,0.6869,,0.0,US Airways,and that you can choose the same seat for free after clicking 100 buttons.,@USAirways and that you can choose the same seat for free after clicking 100 buttons.
570175461298475008,negative,0.6753,Customer Service Issue,0.3494,American,i know your policy. just asking for a little kindness due to extenuating circumstances.,@AmericanAir I know your policy. Just asking for a little kindness due to extenuating circumstances.
569373743698591744,neutral,1.0,,,United,can i get a follow? i fly with you for christmas.,@united Can I get a follow? I fly with you for Christmas.
568863304975839233,negative,0.6515,Customer Service Issue,0.6515,Southwest,no thanks. after those 25+ minutes someone did eventually help us and took care of it.,@SouthwestAir No thanks. After those 25+ minutes someone did eventually help us and took care of it.
570076476252356608,negative,0.6703,Customer Service Issue,0.6703,Southwest,when will your phone agents be able to give the correct departure times for cun? when can we checkin online for international?,@SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?
569464902164856832,negative,1.0,longlines,0.3569,US Airways,sounds like should have planned better since this weather was no surprise. completely unacceptable wait times!!!,@Sb5551 Sounds like  @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!!
569874553175810050,negative,1.0,Customer Service Issue,0.6923,US Airways,getting extremely frustrated w/ the phone/online service for merging frequent flyer miles.,@USAirways getting extremely frustrated w/ the phone/online service for merging frequent flyer miles.
569513811285311488,negative,1.0,Late Flight,0.7143,United,after 6 hour plus delay from #washingtondc finally on flight to #edinburgh all very tired,@united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired
569608570066436096,negative,1.0,Customer Service Issue,1.0,American,now down to only one agent helping a stagnant line of almost 100 customers. super.,@AmericanAir now down to only one agent helping a stagnant line of almost 100 customers. Super.
569948710370717696,negative,0.6503,Can't Tell,0.6503,Delta,this shits gotta stop rt : our fleet's on fleek.,This shits gotta stop RT @JetBlue: Our fleet's on fleek. http://t.co/PEQ90pqMpp
568937707994419200,negative,1.0,Flight Booking Problems,0.6699,US Airways,"how can i make a purchase, you take the money but i don't have a reservation...explain","@USAirways how can I make a purchase, you take the money but I don't have a reservation...Explain"
569565359524716544,negative,0.6632,Can't Tell,0.3474,Southwest,promotion e-mail today (vegas and jamaica) has a defective link for the vegas sweepstakes...it times out with error.,@SouthwestAir    Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error.
570233869212856320,positive,1.0,,,Delta,it will be glowing. your crew and your aircraft sparkled. you guys know about right? might be a good partnership:),@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:)
569700068476866560,positive,1.0,,,US Airways,since i am a loyal usair customer i am sure that they will make this up to me-right now i want to get home &amp; back to work.,@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home &amp; back to work.
568552167122055168,negative,1.0,Flight Booking Problems,0.6746,US Airways,platinum flyer bought tkt in aa. also both accounts are linked. so why can't i check in for flight tomorrow?,@USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow?
569499262855331840,neutral,1.0,,,US Airways,one question. can i book one way tickets with award travel/points,@USAirways one question. Can I book one way tickets with award travel/points
568787202341081088,negative,1.0,Late Flight,0.6754,United,or you'll cancelled flight my flight like you just did,@united or you'll Cancelled Flight my flight like you just did
569359025655181312,negative,1.0,Flight Booking Problems,1.0,US Airways,"this is garbage, been trying to book a reward flight and then it got cancelled flighted and still can't get anyone on phone. unacceptable","@USAirways This is garbage, been trying to book a reward flight and then it got Cancelled Flighted and still can't get anyone on phone. Unacceptable"
569917117576949760,negative,1.0,Late Flight,1.0,American,we've 15 official complaints signed by #americanairlines lima supervisor. customer relations pls compensate 4 the 10-hour delay,@AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay
570239632807370753,negative,1.0,Can't Tell,0.6614,Virgin America,what happened 2 ur vegan food options?! at least say on ur site so i know i won't be able 2 eat anything for next 6 hrs #fail,@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail
569576236541825024,negative,1.0,Late Flight,1.0,US Airways,missing our connection due to delay out of . told not looking good for tmrw either. we will be stuck in #clt. help!,@USAirways missing our connection due to delay out of @LAS. Told not looking good for tmrw either. We will be stuck in #CLT. Help!
568817985147654144,negative,0.7069,Can't Tell,0.3583,United,flight 5187 to be specific. the last two were probably 30 feet apart and within sight of each other,@united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other
568810700828741633,negative,1.0,Lost Luggage,1.0,United,"wind chill in ithica -17 degrees, and for the trouble of losing my clothes they give me a t-shirt. i'll burn it for warmth. #united","@United wind chill in Ithica -17 degrees, and for the trouble of losing my clothes they give me a t-shirt. I'll burn it for warmth. #united"
569959975566467072,negative,1.0,Customer Service Issue,1.0,US Airways,i find it funny that responds but you don't. your customer service is the worst. #wedontcarebecauseyoupaidalready,@USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready
569387614265954304,negative,1.0,Cancelled Flight,1.0,United,flight cancelled flightled to denver service agent offered me a non jet salt lake to denver or red eye out of atlanta then hung up on me.,@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.
569537485761433600,positive,1.0,,,US Airways,"i finally spoke to a person. despite the mind boggling wait time, the rep was very pleasant and very helpful. kudos to her.","@USAirways I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her."
569004759069421568,negative,1.0,Late Flight,0.6473,United,no u don't,@united no u don't
569935261947330560,neutral,0.6419,,0.0,United,i can't dm you so here's the confirmation # g8cvwj - please is there any way i can make it to kailua tonight? thank you,@united I can't DM you so here's the confirmation # G8CVWJ - please is there any way I can make it to Kailua tonight? Thank you
569237356622024704,negative,1.0,Can't Tell,1.0,United,i hope not to see the same issue on my return flight tomorrow,@united I hope not to see the same issue on my return flight tomorrow
567822717665198080,negative,1.0,Customer Service Issue,1.0,US Airways,2 and a half hours on hold... hope it feels good to be a steaming pile of shit. paid far too much for you.,@USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit.  @AmericanAir paid far too much for you.
568749045528842240,positive,1.0,,,US Airways,thank you for refunding me on my baggage ! really appreciate it,@USAirways thank you for refunding me on my baggage ! really appreciate it
568431120032915457,negative,1.0,Customer Service Issue,0.6802,Delta,ruining vacations left and right. who would have thought an airline can cancelled flight tickets without telling the buyer,@JetBlue ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer
568258846235316225,negative,1.0,Customer Service Issue,1.0,United,nothing else from you ^gj? where is your customer service?,@united nothing else from you ^GJ? Where is your customer service?
568797557914148865,positive,1.0,,,Delta,"that would be great! i never thought i'd be the sort who'd be into them, but it really makes the flying experience more bearable","That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue"
569383892542738432,positive,0.6683,,,United,just sent a dm. thank you for the acknowledgment.,@united Just sent a DM. Thank you for the acknowledgment.
570280776849346561,negative,1.0,Customer Service Issue,0.6629999999999999,Delta,luggage fees? won't b flying jb again! at least #aa gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter,@JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter
568947596242235392,neutral,0.6654,,0.0,Southwest,no her lunch was over by the time she got her call answered,@SouthwestAir no her lunch was over by the time she got her call answered
569906662061944834,neutral,1.0,,,American,flight 353,@AmericanAir flight 353
567836118181277696,negative,1.0,Can't Tell,1.0,Delta,i would drive 2 1/2 hours to jfk to board jetblue to vegas instead of closer hartford airport. cramming more seats on plane.no more,@JetBlue I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE
567726912186118144,neutral,0.67,,0.0,Delta,can't view seat selection/change seat for flight tomorrow. can you look into this?,@JetBlue Can't view seat selection/change seat for flight tomorrow. Can you look into this?
569445528225718272,negative,1.0,Lost Luggage,0.6875,United,duh and done. bag whereabouts unknown. greeeaat,@united DUH and done. bag whereabouts unknown. Greeeaat
567805230550634496,negative,1.0,Late Flight,0.6815,United,"my flight ua1159 to denver for #rmoug15 has been re-cheduled 5 times. if i am no show, you'll know why! ridiculous.","@united My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times.
If I am no show, you'll know why! Ridiculous."
568053134439788546,neutral,0.6202,,0.0,Virgin America,please add more frequency to pdx portland,@VirginAmerica please add more frequency to PDX Portland
568913418092224512,negative,1.0,Customer Service Issue,1.0,US Airways,not happening #worstairlineever also marie burroughs is the worst customer service rep ever #yourairlinesucks,@USAirways not happening #worstairlineever also Marie Burroughs is the worst customer service rep ever #yourairlinesucks
567945572746792962,negative,1.0,Lost Luggage,1.0,United,what is the point of a upc code on checked baggage if you can't tell me where my luggage is? vacation- day 3: trying on swimsuits...,@united What is the point of a UPC code on checked baggage if you can't tell me where my luggage is? Vacation- day 3: trying on swimsuits...
569918466821459968,negative,0.7259,Can't Tell,0.3705,United,"hopefully my baggage fees will be waived tomorrow when i actually get on a flight, as well as compensation for my hotel room","@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room"
569502188562546688,negative,1.0,Customer Service Issue,0.6979,Southwest,"#customerservicefail - - almost missed flight - long slow bwi ticket line: ""rather make a complaint or your flight?""","@SouthwestAir #CustomerServiceFail - - almost missed flight - long slow BWI ticket line: ""Rather make a complaint or your flight?"""
569345780244312067,negative,1.0,Flight Booking Problems,0.6383,US Airways,"help! it says ""the payment is denied"" but my money has been taken out of my bank? and it says i have no trips coming up??","@USAirways HELP! It says ""the payment is denied"" but my money has been taken out of my bank?  

And it says I have no trips coming up??"
569338966857687040,negative,1.0,Flight Attendant Complaints,0.6727,US Airways,"can't stress enough how awful the agent was for flight 5283. knew 11 ppl from delayed flight were on way in mins, no compassion.","@USAirways Can't stress enough how awful the agent was for flight 5283. Knew 11 ppl from delayed flight were on way in mins, no compassion."
569287724471066625,positive,1.0,,,US Airways,an already pleasant flight from london to charlotte (us733) was made fantastic by an amazing attendant. thank you so much robert!,@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!
569986978684362753,negative,1.0,Customer Service Issue,1.0,American,bad weather happens. but not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated,@AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated
569635479383085056,negative,1.0,Late Flight,0.6559,US Airways,after a crappy flight due to delays and rude staff members i'm happy to report after paying $25 to check my luggage it's ruined,@USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined
570153610870456321,negative,0.6692,Bad Flight,0.6692,American,thank you for the acknowledgement. the ife didn't work all that well anyway so maybe time to upgrade to lower profile system.,@AmericanAir Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system.
569620440613826561,negative,1.0,Bad Flight,0.3576,American,"seats gvn away. 7 strangers in 2 chicago. rented van. drove to toledo. no help, no offer, no hotel.","@AmericanAir 

Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj"
567788199175786496,positive,0.6637,,0.0,US Airways,thanks. 😒,@USAirways thanks. 😒
567853497435160577,negative,1.0,Late Flight,0.6559,United,"fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff","@united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff"
569578016843669504,negative,1.0,Late Flight,1.0,US Airways,going to miss my connection because my flight home has been delayed and now no gate agent to get us off the plane-so frustrated,@USAirways going to miss my connection because my flight home has been delayed and now no gate agent to get us off the plane-so frustrated
570294460476760064,positive,0.6994,,,Delta,thank you for the information.,@JetBlue thank you for the information.
568448282239713280,negative,1.0,Customer Service Issue,0.67,Southwest,", rude customer svc, won't accommodate an earlier flight w/o $400 charge. us mail takes priority over customers. #badservice","@SouthwestAir, rude customer svc, won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. #badservice"
569231984334995456,negative,0.6492,Flight Attendant Complaints,0.3304,United,"nope. called, lost the seating preference i paid for, and here i still sit. we'll see what happens w/ my flight late flightr.","@united nope. Called, lost the seating preference I paid for, and here I still sit. We'll see what happens w/ my flight Late Flightr."
569958301443739650,negative,1.0,Late Flight,0.3444,US Airways,don't blame it on weather. rep at counter cost me entire day - not weather. printed boarding pass too late flight. #takeresponsibility,@USAirways Don't blame it on weather. Rep at counter cost me entire day - not weather.  Printed Boarding Pass too Late Flight. #TakeResponsibility
568165260605014016,positive,0.6667,,,Southwest,@ pit- gate a1! big shout out to the lady trying to track him down!,@SouthwestAir @ PIT- Gate A1! Big shout out to the lady trying to track him down!
570016801192456192,neutral,1.0,,,Delta,when are you guys flying it froward in the bahamas.,@JetBlue when are you guys flying it froward in the Bahamas.
569910410343804928,neutral,0.6593,,,US Airways,thanks! any idea when it will be resolved? i'd like to purchase my ticket!,@USAirways thanks! Any idea when it will be resolved? I'd like to purchase my ticket!
568105932917481472,negative,0.6606,Cancelled Flight,0.6606,United,le2v9d pnr numbered flight. the first leg is cancelled flightled due to bad weather in iatanbul. how can i make a reflight booking problems,@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems
569435327544369153,negative,1.0,Can't Tell,0.6771,US Airways,duh on baggage claim 2 more hours and counting .. flights 622 &amp; 1898,@USAirways duh on baggage claim 2 more hours and counting .. Flights 622 &amp; 1898 http://t.co/DkZl57uPQI
569603039750852608,negative,0.6882,Can't Tell,0.6882,Delta,does not fit in 140,@JetBlue does not fit in 140
570304244001193984,negative,1.0,longlines,0.3663,US Airways,been stuck for 40+ minutes due to lavatory issues. no beverages. no snacks. no customer service. flt 645 to pho... #fail #refund,@USAirways Been stuck for 40+ minutes due to lavatory issues. No beverages. No snacks. No customer service. Flt 645 to PHO... #fail #refund
569533159475277825,negative,1.0,Late Flight,0.6638,US Airways,f623 den:phx impressive lack of concern by 1hr+ late flight flight attndt wrecking havoc on customer travel #smugsmirk #norush,@USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush
569532711787892736,neutral,1.0,,,US Airways,with a glass of wine once we hit altitude?,@USAirways with a glass of wine once we hit altitude?
570264292169162752,neutral,0.6475,,,Southwest,barzegar charges tourists 700 euros [!] a night for their stay in the tent village he runs.,@SouthwestAir Barzegar charges tourists 700 euros [!] a night for their stay in the tent village he runs. http://t.co/igSVzvrbbN
569649806202642432,negative,1.0,Lost Luggage,1.0,United,they had record of it being at denver on the concourse prior to me gettin on the shuttle. i just want to confirm its location,@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location
568961064651460608,negative,1.0,Bad Flight,0.6882,Delta,what's up with the broken tv in seat 6f on flight 1818 today? planned to catch the game!!! nooooo,@JetBlue what's up with the broken tv in seat 6F on flight 1818 today? Planned to catch the @cavs game!!! Nooooo
569975063094501376,negative,1.0,Late Flight,1.0,American,"after waiting for a delayed plane, we sat on the plane for an hour waiting for a late flight passenger. that's bs too..","@AmericanAir after waiting for a delayed plane, we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too.."
568604231026003968,negative,1.0,Can't Tell,0.6667,Southwest,link doesn't work,@SouthwestAir link doesn't work
568446450700558336,positive,1.0,,,Southwest,"sw rocks, thanks for the reply and the follow. rebooked earlier flight!","@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!"
567943461476806656,negative,1.0,Damaged Luggage,1.0,Southwest,had a bad experience with them last week. they broke my bicycle that i had brought with me to do a bike ride in fla. why?,@SouthwestAir Had a bad experience with them last week.  They broke my bicycle that I had brought with me to do a bike ride in Fla.  Why?
568835573982633984,neutral,0.6698,,0.0,Delta,will you please start offering more routes out of to more locations,@JetBlue will you please start offering more routes out of @triflight to more locations
570010539499393025,neutral,1.0,,,Virgin America,after last night #tribute #soundofmusic #oscars2015 ! i think agree,@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree
568064123621093377,positive,1.0,,,Virgin America,awesome deals dal-aus for only $39 each way!,@virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49
568078149231067136,positive,1.0,,,Delta,anything for you. #flyfi,@JetBlue anything for you. #flyfi http://t.co/8jceDiKY9U
568100090390425600,neutral,1.0,,,Virgin America,"now, when will we see virginamerica come to philadelphia (phl).","@VirginAmerica Now, when will we see VirginAmerica come to Philadelphia (PHL)."
568095956866093057,neutral,1.0,,,United,if i have credit from a flight i cancelled flightled does the new flt have to be booked by 1 yr from orig purchase date or flown by that date?,@united if I have credit from a flight I Cancelled Flightled does the new flt have to be booked by 1 yr from orig purchase date or flown by that date?
567800771774001153,neutral,1.0,,,US Airways,conf number fmjtyl delayed - any chance of getting an earlier flight fll to phx?,@USAirways conf number FMJTYL delayed - any chance of getting an earlier flight fll to phx?
568245800788221953,negative,0.6447,Bad Flight,0.3368,US Airways,thanks for calling me about my 10:00p redirected flight at 10:07p. #smoothoperation,@USAirways Thanks for calling me about my 10:00p redirected flight at 10:07p. #SmoothOperation
569398722884280320,negative,1.0,Customer Service Issue,0.6579999999999999,US Airways,been on hold for almost 2 hours trying to rebook my cancelled flighted flight. what in the world?!!!,@USAirways been on hold for almost 2 hours trying to rebook my Cancelled Flighted flight. What in the world?!!!
568438312177762304,positive,1.0,,,Southwest,oh my god thank you so much!!! i just sent you a dm,@SouthwestAir oh my god thank you so much!!! I just sent you a DM
568573570114134016,negative,1.0,Late Flight,0.6989,United,50 minute wait...still at the gate with a broken jetway. might miss connection,@united 50 minute wait...still at the gate with a broken jetway. Might miss connection
569181890998964224,negative,0.6403,Customer Service Issue,0.6403,Southwest,been on hold for 20 mins to cancelled flight my reservation. can you assist?,@SouthwestAir been on hold for 20 mins to Cancelled Flight my reservation. Can you assist?
570279036582109184,positive,1.0,,,American,awesome. thanks!,@AmericanAir awesome. Thanks!
567826599270416385,neutral,1.0,,,Delta,hi! does my upcoming flight 2168 from west palm to hpn have fly-fi?,@JetBlue Hi! Does my upcoming flight 2168 from West Palm to HPN have Fly-Fi?
569758145020428288,negative,1.0,Can't Tell,0.6882,US Airways,i keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to reno tonight.,@USAirways I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight.
569718474047664129,negative,1.0,Late Flight,1.0,US Airways,"absolutely worst experience of my life at phl. 6 hrs, 1 failed departure, 3 gates, and zero communication or help!!","@USAirways absolutely worst experience of my life at PHL. 6 hrs, 1 failed departure, 3 gates, and ZERO communication or help!!"
570192183766196224,negative,0.6801,Can't Tell,0.6801,American,"if you are sorry, answer my claims (aa ref#1-2990176298, 1-3001885409 and : 1-3001885409) accordingly, without using ""weather""","@AmericanAir If you are sorry, answer my claims (AA Ref#1-2990176298, 1-3001885409 and : 1-3001885409) accordingly, without using ""weather"""
569630593924911104,negative,1.0,Late Flight,0.6970000000000001,American,i changed my own flight to tonight. why couldn't aa do that on my behalf instead of a flight tomorrow? poor effort all around.,@AmericanAir I changed my own flight to tonight. Why couldn't AA do that on my behalf instead of a flight tomorrow? Poor effort all around.
568423029371334656,negative,1.0,Customer Service Issue,1.0,Virgin America,", i submitted a status match request a while back and still haven’t heard! i’m flying on monday. can you look / accelerate?","@VirginAmerica, I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate?"
569652564544761856,negative,1.0,Flight Attendant Complaints,0.6762,American,absolutely worse cust. svc ever experienced in 25 yrs of flying. supvrs at iah extremely rude. #poorservice #travel,@AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying.  Supvrs at iah extremely rude. #poorservice #travel
567821839784939520,positive,1.0,,,Delta,always happy to help!,@JetBlue @ProfessorpaUL15 Always happy to help!
568551906634797056,positive,0.6242,,0.0,American,hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!,@AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!
567793494695157760,negative,1.0,Cancelled Flight,0.6598,United,airlines cancelled flights oc fll #flight today. $700 to switch. no notice no apology. we are done flying #unitedairlines.,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines.
569605452230754305,negative,1.0,Late Flight,0.6863,American,"the personal touch you're known for, aa. other cool perks: blaming understaffing on weather. and 3 hr hold times.","@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times."
568878121958694912,negative,1.0,Customer Service Issue,1.0,United,"i requested an online refund option they denied saying the ticket was used, hope they understand the problem from your approach","@united I requested an online refund option they denied saying the ticket was used, hope they understand the problem from your approach"
569905124723675136,neutral,1.0,,,United,#unitedairlines any other way ord to abq anytime within the next 7 hours?,@united #UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours?
567899604605218816,neutral,1.0,,,Southwest,snow forecasted for raleigh nc tomorrow night. need to know if there's a plan to reschedule flights into rdu wednesday night,@SouthwestAir snow forecasted for Raleigh NC tomorrow night. Need to know if there's a plan to reschedule flights into RDU Wednesday night
569680835894497280,negative,1.0,Can't Tell,0.3586,American,no other (what should be valid) circle pacific itineraries can be booked either - always makes all us dest. invalid 4 last leg,@AmericanAir no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg
567843845247016960,positive,0.6703,,,Southwest,"great, thank you. best of luck dealing with this horrible winter.","@SouthwestAir Great, thank you. Best of luck dealing with this horrible winter."
569864108134301697,negative,1.0,Bad Flight,0.7003,United,"currently on ua862, 20 minutes of the worst turbulence i've ever experienced, and zero communication from the flight deck.","@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck."
570021871577477120,negative,1.0,Can't Tell,0.6601,American,my mistake multibillion dollar company,@AmericanAir my Mistake multibillion dollar company
570254322694557696,negative,0.6681,Customer Service Issue,0.6681,American,just look at rdu airport. please think about the safety of your passengers. we cant get to rdu safely!,"@AmericanAir just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely!

http://t.co/wDyEkVB1Ze"
567875147941552128,negative,1.0,Customer Service Issue,1.0,Southwest,"very frustrated with your customer service.open seats on earlier flight, $154 to change. what a rip off!!","@SouthwestAir very frustrated with your customer service.Open seats on earlier flight, $154 to change. What a rip off!!"
569947389383065600,negative,0.7021,Customer Service Issue,0.3723,Delta,"stop the madness "": our fleet's on fleek.","Stop the madness ""@JetBlue: Our fleet's on fleek. http://t.co/Q5a7jtkI5K”"
568051199565533184,negative,1.0,Customer Service Issue,0.6592,Delta,all taken care of .... other then the dropped call and the total half hour wait #love #jetblue,@JetBlue all taken care of .... Other then the dropped call and the total half hour wait #love #jetblue
569302490421833729,negative,1.0,Late Flight,1.0,United,nope! i'm on ua 174 that was supposed to leave at 6:47 but are still at the gate. apparently we are about to pull back and de-ice.,@united Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice.
569633323997212672,negative,1.0,Late Flight,0.6202,US Airways,"can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots","@USAirways can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots http://t.co/Zira2z3UDc"
569883077289181184,negative,1.0,Customer Service Issue,1.0,American,can't get thru to anyone on phone,@AmericanAir can't get thru to anyone on phone
568574014505029632,negative,1.0,Customer Service Issue,0.6559,United,i'm confused. after your agents directed us to go to your website after delays nothing works!,@united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK
569884407852437504,negative,1.0,Flight Booking Problems,0.6366,Virgin America,your site is tripping. i'm trying to check in and i'm getting the plain text version. i am reluctant to enter any card info.,@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.
569554776611901440,neutral,1.0,,,Delta,his name is enzo 😊 rt : well hello there pooch! what's your name? #dog,His name is Enzo 😊 RT @JetBlue : @Setorii Well hello there pooch! What's your name? #dog http://t.co/dLh9138HBg
568425564282998785,negative,0.657,Customer Service Issue,0.657,United,i'll be calling soon but going tomorrow like it shows on the app is not a good option,@united I'll be calling soon but going tomorrow like it shows on the app is not a good option
568436081303158784,positive,0.6554,,0.0,US Airways,1917. thanks for the 5 hour layover in la too👍 icing on the cake. at least your staff was courteous and helpful.. not #unreal,@USAirways 1917. Thanks for the 5 hour layover in LA too👍 Icing on the cake. At least your staff was courteous and helpful.. Not #unreal
570051731033235456,neutral,1.0,,,Delta,stop this madness rt : our fleet's on fleek.,Stop this madness RT @JetBlue: Our fleet's on fleek. http://t.co/7x9uSbj2FV
569589319846854658,negative,1.0,Late Flight,0.3978,United,i missed my connection already. then i missed the next flight they put me on. now i'm going to lax instead of hawaii. :(,@united I missed my connection already. Then I missed the next flight they put me on.  Now I'm going to LAX instead of Hawaii.  :(
569845865185206273,neutral,0.6291,,,United,sitting in the middle for the first time .. hope it works out well,@united sitting in the middle for the first time .. Hope it works out well
569932678688055296,negative,0.6940000000000001,Can't Tell,0.6940000000000001,Delta,can you not? rt our fleet's on fleek.,can you not? RT @JetBlue Our fleet's on fleek. http://t.co/413GiAL0yl
570205880504815616,negative,0.6421,Cancelled Flight,0.3263,United,"i'm grounded in montreal with ua3659. i am missing my connection ua3417 to st. louis. can you help,do you have a private jet for me?","@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?"
568503322828783617,neutral,1.0,,,United,please reroute oregon women's tennis to santa barbara. there's supposedly another connection from la.,@united please reroute Oregon Women's Tennis to Santa Barbara. There's supposedly another connection from LA.
569930577643769856,negative,1.0,Customer Service Issue,0.3587,United,why do you guys split up the charges to credit cards? making it unnecessarily more expensive for people to fly with you guys on pts,@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts
569204038811717632,negative,0.7097,Customer Service Issue,0.3656,Southwest,thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available!,@SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available!
568656888935481344,positive,0.6452,,0.0,United,i especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice,@united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice
569526101669769217,negative,0.7087,Customer Service Issue,0.7087,Southwest,fyi the link in your baggage incident email redirects to a 404 on mobile. the link auto changes on mobile. desktop works fine.,@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.
570009135519035392,neutral,0.7273,,0.0,Southwest,any word when the customer relations department will open back up?,@SouthwestAir any word when the customer relations department will open back up?
570305234838429696,negative,1.0,Customer Service Issue,0.6641,American,"i sure hope you all can fix . good luck, their service sucks. #nexttimeiwillflysouthwest","@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest"
569343661063823360,neutral,1.0,,,United,i have a question,@united I have a question
569484935557484544,negative,0.6578,Customer Service Issue,0.6578,US Airways,stranded in north carolina and trying to figure out options but can't get anyone to talk to,@USAirways @AmericanAir  stranded in North Carolina and trying to figure out options but can't get anyone to talk to
569470441573609473,negative,1.0,Customer Service Issue,0.6848,US Airways,my phone has been on hold since midght fkn 7 hrs of hold ?? unacceptable!!!!!!!!,@USAirways my phone has been on hold since midght  fkn 7 hrs of hold ?? Unacceptable!!!!!!!!
569011849976348672,positive,1.0,,,Virgin America,thanks! good times there and back! #vodkatonics the entire flight🍸#sfo,@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo
570182283665088512,neutral,1.0,,,American,try this. dpdfpp,@AmericanAir try this. DPDFPP
568629385105793024,neutral,0.6742,,0.0,Virgin America,help. i was on flight 27 from jkf tonight. seat 7c left portfolio. need it back!!,@VirginAmerica help. I was On  Flight  27 from JKF tonight. seat 7C left portfolio. Need it back!!
569960248548593665,negative,1.0,Bad Flight,0.7093,Southwest,why do you let one person board with early bird and save seats for entire party? #notcool #flight2149,@SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149
570280641771790336,neutral,1.0,,,American,we done it with 1 truck... no biggie 😄,@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie 😄
570178966725767168,negative,1.0,Customer Service Issue,0.6194,American,it isn't good enough. you need to provide a phone number. other partners do. should be investigated by,@AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline
567801519207374849,positive,0.6531,,0.0,United,"thank you for the speedy response! i figured it may be something of that nature. you guys and your ""fine print,"" haha","@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your ""fine print,"" haha"
570307434113310720,negative,0.6547,Late Flight,0.3331,American,"stranded for 24 hours in mia, patrick casimir has been the only aa staff to apologize for the great inconvenience #unreal","@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal"
568049646062444544,negative,1.0,Customer Service Issue,0.6904,United,"just give up. your service is terrible. if i wasn't forced to use united on certain routes, i never would.","@united just give up.  Your service is terrible.  If I wasn't forced to use United on certain routes, I never would."
569720605383241728,negative,1.0,Customer Service Issue,1.0,American,"i have ""continued contacting"" your phone reps for 7 hours and am still unable to get through. that's absurd and i am livid.","@AmericanAir I have ""continued contacting"" your phone reps for 7 hours and am still unable to get through. That's absurd and I am livid."
569857624549625856,negative,1.0,Lost Luggage,1.0,United,also forgot add our bag is probably going to just sit in new jersey because of a missed connection.,@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.
568144589162287105,negative,1.0,Customer Service Issue,0.3471,United,what's up with the reduction in e+ on 737-900s? 1k who can no longer confirm e+. forget upgrades - just want legroom. #unitedfail,@united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+.  Forget upgrades - just want legroom. #unitedfail
570202204281425920,neutral,0.6667,,0.0,American,yes i do bit you don't follow me so i can't dm you,@AmericanAir  Yes I do bit you don't follow me so I can't DM you
570265397058002944,negative,1.0,Cancelled Flight,1.0,Southwest,flight to atlanta getting cancelled flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us,@SouthwestAir flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us
570076090917650432,neutral,0.6382,,,Southwest,please lower my plane flight by like $100 bucks!! thanks~ #floridavacation,@SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation
569887452384481280,neutral,1.0,,,United,4 people mci to del. preferably with jet airways ewr-bru-del segment. anytime in december,@united 4 people MCI to DEL. Preferably with Jet Airways EWR-BRU-DEL segment. Anytime in December
569150828952444928,neutral,1.0,,,Delta,airways now covered by bank of america (jblu) - dakota financial news,@JetBlue Airways Now Covered by Bank of America (JBLU) - Dakota Financial News http://t.co/WOwxhpU5qv
569531387629318144,negative,1.0,Customer Service Issue,0.6704,US Airways,i have been calling for 3 days!,@USAirways I have been calling for 3 days!
569699471954587648,negative,1.0,Late Flight,1.0,United,#1758 now going in 40 min waiting for other plane to vacate gate. #findanothergate,@United #1758 now going in 40 min waiting for other plane to vacate gate. #findanothergate
569559433887526913,neutral,0.6617,,0.0,United,doesn't purchasing ticket with a united card give me priority boarding ?,@united doesn't purchasing ticket with a united card give me priority boarding ?
568951922734055424,negative,1.0,Customer Service Issue,1.0,United,and now your rep just hung up on me after over 35 mins on hold because i asked for a supervisor. i'm furious right now.,@united and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now.
568984446487166976,positive,1.0,,,Delta,thank you,@JetBlue thank you
569585203666161664,negative,0.6848,Customer Service Issue,0.3486,Delta,should i bother contacting them? i already checked into my flight 😕,@JetBlue should I bother contacting them? I already checked into my flight 😕
567799412538494976,negative,1.0,Bad Flight,0.3631,US Airways,"it was 9º, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|","@usairways It was 9º, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|"
569609396461936640,positive,1.0,,,American,nicest people ever flight to chicago.thanks david deane &amp; norma sedholm for making me feel comfortable ✈️✈️✈️✈️✈️✈️✈️,@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane &amp; Norma Sedholm for making me feel comfortable ✈️✈️✈️✈️✈️✈️✈️
569634229627297793,negative,1.0,Late Flight,0.6997,United,8 hours late flightr and i'm siting on another plane waiting to leave. i think a credit is in order for this terrible service!,@united 8 hours Late Flightr and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service!
567861727833894913,negative,1.0,Can't Tell,0.3518,United,mechanical issues causes delay and connecting plane at ord only needed to wait 10 min for them. refused and left early instead. wtf,@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf
568699390962958336,negative,1.0,Customer Service Issue,0.6912,United,"it seems like no one from united can help me. lots of fingers pointed, zero people stepping up. at least the gate has oreos","@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos"
569114772211437568,negative,1.0,Can't Tell,0.6593,US Airways,you've completely ruined a pro athlete's ability to prepare for a race. now you won't help him get the bike he needs to the dr?!,@USAirways you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?!
568996536555851776,negative,1.0,Flight Attendant Complaints,0.6702,US Airways,"the kind gentleman at the gate tells me to ""go left"" to get my hotel voucher at the ticket gate. took about 20min to get there","@USAirways the kind gentleman at the gate tells me to ""go left"" to get my hotel voucher at the ticket gate. Took about 20min to get there"
570015527961272321,negative,1.0,Customer Service Issue,0.6776,American,"trying to change flight via dfw tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?","@AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?"
570002269577441280,negative,0.7195,Can't Tell,0.3707,American,a free check bag a food comp a flying credit something to help out now that i'm an additional 200 dollars in the hole,@AmericanAir a free check bag a food comp a flying credit something to help out now that I'm an additional 200 dollars in the hole
569720491830878208,positive,1.0,,,American,thanks,@AmericanAir thanks
569948131397410816,neutral,0.6827,,,Delta,“: our fleet's on fleek. why,“@JetBlue: Our fleet's on fleek. http://t.co/gHJBp5Gg67” why
567825347439370240,negative,1.0,Late Flight,1.0,United,i shouldn't have to spend my own $$$ on a hotel because of a weather delay. the weather being something completely out of my control,@united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL
568458701046050816,neutral,0.6507,,0.0,United,you need to follow me i order for me to dm....,@united you need to follow me I order for me to DM....
570181906492297216,neutral,1.0,,,United,is flight 587 from dfw to ord currently on-time? i see an advisory that dfw may be affected by weather,@united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather
570176998355701760,positive,1.0,,,United,another awesome new plane flight 1584 and extremely nice captain steve connolly.,@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.
569948910099308545,negative,1.0,Late Flight,0.3585,United,when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.,@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.
567829088380919809,positive,0.6546,,0.0,Delta,gary who is serving us at fll airport counter is really true blue! makes me feel at home even when a jetblue flight is delayedl,@JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl
569618371148443649,negative,1.0,Flight Attendant Complaints,0.6877,American,"245. i'm about to take off but one of your reps at a different gate was rude when i asked for assistance. thanks, though.","@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though."
570092741654401024,negative,1.0,Customer Service Issue,0.34600000000000003,United,"at its worse. can't figure how to pack plane, screws up connectns then claims no hotl rooms in san fran for stranded pax. way to go!","@united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!"
568710194575872001,neutral,1.0,,,United,"got it, look forward to hearing from you soon","@united got it, look forward to hearing from you soon"
568273152456810496,neutral,0.6962,,0.0,Delta,"im flying with you from mi-boston and then icelandair to iceland, 8 hours between. can we check our bags all the way?","@JetBlue im flying with you from mi-boston and then icelandair to iceland, 8 hours between. can we check our bags all the way?"
569577455176048642,negative,1.0,Flight Attendant Complaints,0.6684,United,more people would catch their flights if your attendants had more help!,@united more people would catch their flights if your attendants had more help!
568930588868141056,negative,1.0,Bad Flight,0.6473,US Airways,im on the plane not sure what you mean. we are sitting here. it's just one story of failure after another when i fly you guys,@USAirways im on the plane not sure what you mean. We are sitting here. It's just one story of failure after another when I fly you guys
567805465854488579,positive,1.0,,,US Airways,"you are the best airways!!!!!!!!!! follow me back, please 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏😢😢😢😢😢😢😢😢🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏","@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏😢😢😢😢😢😢😢😢🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏"
570097279870361600,negative,1.0,Customer Service Issue,1.0,American,that was the worst customer service experience ever. too bad for you i'm a lawyer. enjoy my wrath.,@AmericanAir that was the worst customer service experience ever. Too bad for you I'm a lawyer. Enjoy my wrath.
569480594419281920,negative,1.0,Late Flight,1.0,US Airways,working for me. tight cx so they're delaying our flight. twice. in 20 secs,@USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http://t.co/G3Uy6w28QH
569566981835218944,negative,1.0,Flight Booking Problems,0.6556,Virgin America,"i rang, but there is a wait for 35 minutes!! i can book the same ticket through a vendor, fix your site","@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site"
569491425110466560,negative,1.0,Customer Service Issue,1.0,Southwest,2 hours on hold for customer service never us sw again,@SouthwestAir 2 hours on hold for customer service never us SW again
569318991224803328,neutral,1.0,,,Southwest,i am just wondering when are you going to open up fares for november?,@SouthwestAir I am just wondering when are you going to open up fares for November?
567814095626575873,neutral,0.6552,,0.0,Southwest,iiiii need help with my flight schedule!!! haha,@SouthwestAir iiiii need help with my flight schedule!!! haha
568843696105496577,negative,1.0,Late Flight,0.6531,US Airways,it wasn't weather this morning. awe1701 diverted back to bos due to mechanical issues. so far lost one of 3 days :(,@USAirways It wasn't weather this morning.  AWE1701 diverted back to BOS due to mechanical issues.  So far lost one of 3 days :(
569718162595426304,positive,1.0,,,American,got my bags this morning! thanks!,@AmericanAir Got my bags this morning! Thanks!
568828959879790592,negative,0.6957,Can't Tell,0.6957,Southwest,"y airline i fly with, but haven't seen anything like this yet!","@SouthwestAir y airline I fly with, but haven't seen anything like this yet!"
568606066155634688,positive,1.0,,,US Airways,fa attendant on 4553 phl to pwm tonight was fab! an asset to your team. from 1f. have a great night team!,@USAirways FA attendant on 4553 PHL to PWM tonight was fab!  An asset to your team.  From 1F. Have a great night team!
568567048801906688,positive,0.65,,,United,thanks for the reply. i have been in contact with customer care to get clarification on this issue.,@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.
567811268900556802,negative,1.0,Bad Flight,1.0,United,hidden city forces me into crappy seat even though exit row is available on the first leg. your support cannot fix. :-(,@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(
568576245027336193,negative,1.0,Late Flight,0.6765,United,over an hour stuck and still not off the plane. total failure by you and your partners in ensuring the best customer experience.,@united over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience.
568584104641368064,negative,1.0,Customer Service Issue,0.7040000000000001,United,what?! y'all have zero concept of customer service. oh...and now my connection is delayed too!,@united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too!
569841254655270912,negative,0.655,Flight Booking Problems,0.3352,American,"thx. we have already been on the iberia website, and seat reservation is unavailable. hopefully we can call them.","@AmericanAir @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them."
569899859995693056,negative,0.6391,Can't Tell,0.6391,US Airways,we have submitted the customer relations form and await your response!,@USAirways We have submitted the customer relations form and await your response!
569349274049368064,neutral,0.6957,,0.0,United,i see several economy plus can you put us in those. we don't have to be seated together,@united I see several economy plus can you put us in those. We don't have to be seated together
568189481590886400,negative,0.6541,Bad Flight,0.3515,Southwest,"this is everything... now, return that jet so we can go to miami!","@SouthwestAir @Kaneshow @InternJohnRadio @mrerickv THIS IS EVERYTHING... now, return that jet so we can go to Miami!"
570006917927575552,negative,0.7104,Flight Booking Problems,0.3595,Delta,does transferring trueblue points within family pooling members cost $? this is after having set up contribution-to-pool already.,@JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already.
569919970446053377,negative,1.0,Can't Tell,0.374,American,"no! we departed 24 hours late flightr, with a crazy crew. one of the lady simply freaked out and got away from job before departure.","@AmericanAir No! We departed 24 hours Late Flightr, with a crazy crew. One of the lady simply freaked out and got away from job before departure."
569394918675783681,positive,0.6309,,,Delta,thanks for the response - when is the next flight after the 9:48 flight?,@JetBlue thanks for the response - when is the next flight after the 9:48 flight?
569497995445559298,negative,1.0,Can't Tell,0.6838,United,is your check-in system down? i'm having trouble checking in for a flight that departs in less than 24 hrs.,@united is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs.
570004470370676737,neutral,1.0,,,United,i have a 0530 flight out of dfw on tuesday. how far in advance will you give notice if cancelled flightled?,@united I have a 0530 flight out of DFW on Tuesday. How far in advance will you give notice if Cancelled Flightled?
568928605226426370,neutral,1.0,,,Virgin America,shares rise on q4 financial results - usa today,@VirginAmerica shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y
569506217271427072,negative,1.0,Customer Service Issue,0.6316,Delta,why don't you tell them to update the boards?!,@JetBlue why don't YOU tell them to update the boards?!
567761113631449089,negative,0.6642,Can't Tell,0.3494,United,"nexus confirmed that at any crossing via air, car or boat she can travel with only nexus.","@united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus."
569259613041897473,negative,0.6526,Flight Booking Problems,0.6526,Southwest,why can't i reschedule my flight online?,@SouthwestAir why can't i reschedule my flight online?
569613661045690368,negative,0.7143,Can't Tell,0.7143,American,"yeah, i have a lot of questions, number one: how dare you","@AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you"
568245558919503872,negative,1.0,Customer Service Issue,1.0,US Airways,: its just a very bad customer service experience// can you help,@USAirways : its just a very bad customer service experience// can you help
568792520337039360,neutral,1.0,,,Virgin America,brought it all the way across the country today i see,@VirginAmerica brought it all the way across the country today I see http://t.co/TKaUyGcPmS
569546763297796096,negative,1.0,Flight Attendant Complaints,1.0,Delta,get me home! flight 2016 from buf to bos is missing a captain!? really!?,@JetBlue get me home! Flight 2016 from buf to Bos is missing a captain!? Really!?
568053732929359872,positive,1.0,,,Southwest,landed in nashville! thanks for taking care of us!,@SouthwestAir Landed in Nashville! Thanks for taking care of us! http://t.co/RYXbPLgMnK
569946477356818432,neutral,1.0,,,Delta,also. my party { me and my sister and mom} are on three separate reservations. will tsa lets us go through together or alone.,@JetBlue also. My party { me and my sister and mom} are on three separate reservations. Will TSA lets us go through together or alone.
567841828411551744,positive,0.6832,,,Delta,"#philly lost and read program - our customers get hot tea, great crewmembers, top notch info &amp; now #books!","@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info &amp; now #BOOKS! http://t.co/9rAGncw2Bk"
568630879246901248,neutral,1.0,,,Virgin America,please contact me about portfolio left on flight vx 27 from jfk to sfo tonite seat 7am. need it returned. call 914-329-0185.,@VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.
568335451741749248,positive,0.6465,,,Delta,airways reveals 'bluemanity' livery - travelpulse,@JetBlue Airways Reveals 'Bluemanity' Livery - TravelPulse http://t.co/fTTfyFMvCO
569308552671707136,negative,1.0,Lost Luggage,1.0,Southwest,"9 hrs in baltimore, still not going to get my baggage to greenville w me. this is just unbelievable.","@SouthwestAir 9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable."
569153249917452288,negative,1.0,Customer Service Issue,1.0,Southwest,been on hold for 2 1/2 hrs. can't get 2 airport 4 flight icy country backroads! help pls? #bna,@SouthwestAir  been on hold  for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir  #BNA
568956535679758337,neutral,1.0,,,Delta,"me again :) you don't have abc on inflight tv, do you? (if so, what channel? #sharktank is on!)","@JetBlue me again :) you don't have ABC on Inflight TV, do you? (If so, what channel? #SharkTank is on!)"
569710876682366977,negative,1.0,Can't Tell,1.0,American,"today, after 6 yrs., no longer my preferred airline.","@AmericanAir today, after 6 yrs., no longer my preferred airline."
569459455273897984,negative,1.0,Customer Service Issue,0.6995,US Airways,have you ever lost luggage with an infant and a 4 year old? then customer service never answered the phone. i've tried all night.,@USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night.
569303931916038144,negative,1.0,Can't Tell,1.0,Virgin America,you suck!,@VirginAmerica you suck!
569259449115942913,positive,1.0,,,US Airways,thank you! you have always been so good to me. i will follow up.,@USAirways thank you! You have always been so good to me. I will follow up.
569444898660691968,negative,1.0,Late Flight,0.3488,United,"thanks for letting me sleep at dia to ensure you ruin as much of my vacation as possible. wait, no, fuck you. #unitedairlinessucks","@united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks"
569925929713188864,positive,0.6696,,,Delta,"lmfao, i love it","@JetBlue lmfao, i love it"
568070439945306112,neutral,1.0,,,US Airways,"through, can you confirm that i haven't been charged?","@USAirways through, can you confirm that I haven't been charged?"
570087950156898305,negative,1.0,Cancelled Flight,1.0,American,you have cancelled flightled my flights because of my last name. do the right thing and reinstate my tickets,@AmericanAir you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets
569373650647945216,negative,1.0,Customer Service Issue,1.0,US Airways,5 hours on hold and no answer . guess the synergy of a merger was really planned out,@USAirways @nm4agoodlife      5 hours on hold and no answer . Guess the synergy of a merger was really planned out
569670589646032896,negative,1.0,longlines,0.341,American,spoke too soon. 30 min late flightr still waiting for bags to load. some sympathy would be appreciated at the very least.,@AmericanAir spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least.
567735943424397312,negative,1.0,Cancelled Flight,0.3431,US Airways,i need someone from management to contact me i was flying to a funeral won't make it now to add to my pain they want me 2 pay,@USAirways I need someone from management to contact me I was flying to a funeral won't make it now to add to my pain they want me 2 pay
569641336652967937,neutral,0.655,,,American,a guy try right...,@AmericanAir a guy try right...
569615736387325952,negative,1.0,Bad Flight,0.3487,Southwest,baggage delivery at bwi very delayed and unnecessarily chaotic. disappointing after a long trip! from a frequent traveler,@SouthwestAir baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler
570278024303775745,negative,1.0,Flight Booking Problems,0.6516,United,"no, i need you guys to not over book planes. it's not a concern, i'll just travel with someone else moving forward.","@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward."
568034012930936832,negative,1.0,Customer Service Issue,0.6788,Delta,your agents at iad have compounded this problem by not making any announcements #jetbluemess,@JetBlue your agents at IAD have compounded this problem by not making any announcements #jetbluemess
568860308980117504,negative,0.6545,Cancelled Flight,0.3306,United,ua1023 sitting on tarmac at ord when there are visibly gates open. reassign our gate.,@united UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate.
569960010249334784,negative,1.0,Bad Flight,0.6809,Delta,we had some major plane-wide directtv issues yesterday. system kept being reset by crew member.,@JetBlue We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member.
569905773276307457,negative,1.0,Lost Luggage,0.6735,US Airways,another dead end. they only handle aa l&amp;f. they gave me the same failed # i already had. 610-362-7498(99) vm full. #lost,@USAirways Another dead end.  They only handle AA L&amp;F.  They gave me the same failed # I already had. 610-362-7498(99) VM full.  #lost
569539111222190081,neutral,0.6714,,0.0,Delta,when will the system be up and running?,@JetBlue when will the system be up and running?
569909742447009792,negative,1.0,Flight Attendant Complaints,1.0,United,"gate agent at ewr "" if you are disabled or in a wheel chair, it's time to board, please step"". step up??? lol","@united  gate agent at EWR "" if you are disabled or in a wheel chair, it's time to board, please step"". STEP UP??? Lol"
569615514928074752,negative,1.0,Customer Service Issue,1.0,American,cannot talk to any agents keep getting hung up on crazy,@AmericanAir cannot talk to any agents keep getting hung up on crazy
567735766416392194,positive,1.0,,,Southwest,. you've got a mess here at dtw but your staff is doing great.,.@SouthwestAir you've got a mess here at DTW but your staff is doing great.
568476562376531969,neutral,0.6696,,,Virgin America,digging the swanky pink mood lighting during the flight from nyc to sfo. just needs a cabaret singer. think about it!,@virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO.  Just needs a cabaret singer.  Think about it!
569327646917537793,negative,1.0,Customer Service Issue,1.0,United,3 times i've called customer services each at least 40 mins... each time cut off by your operators... why can't you call me back!,@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!
569793460414189568,negative,1.0,Lost Luggage,1.0,American,don't wait on a bag. go to walmart and get what you need for tomorrow morning.,@AmericanAir @emeyerson @ggreenwald Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning.
567893808022568961,positive,0.6842,,0.0,United,big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival,@united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival
567865703765798912,negative,1.0,Customer Service Issue,1.0,US Airways,"no, they won't because after 5 hours of holding i had to give up because i couldn't borrow the phone any longer. 5 hours...","@USAirways No, they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours..."
569943022474956802,negative,1.0,Customer Service Issue,1.0,American,still on hold. way to suck.,@AmericanAir Still on hold. Way to suck.
569397984519016448,negative,1.0,Cancelled Flight,1.0,Southwest,cancelled flighted sunday 9:50am flight to dallas..next flight out is tuesday afternoon. stranded. #bs #getmeouttahere #southwestsucks,@SouthwestAir  Cancelled Flighted Sunday 9:50AM flight to Dallas..next flight out is Tuesday afternoon. Stranded. #BS #GetMeOuttaHere #SouthwestSucks
567630296783155203,negative,1.0,Customer Service Issue,0.6752,United,still waiting for a reply,@united still waiting for a reply
569741325454540800,negative,1.0,Can't Tell,0.3646,United,on top of that i paid for 1st class and my wife got stuck in coach.,@united On top of that I paid for 1st class and my wife got stuck in coach.
568832907525152769,negative,1.0,Customer Service Issue,0.6735,Southwest,flight to nashville was cancelled flightled. how do we another flight? i've been trying to call &amp; cannot get a human,@SouthwestAir Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call &amp; cannot get a human
569379997175177216,negative,0.6875,Late Flight,0.6875,US Airways,well if you really didn't like them then she would be on an airplane. #fiousairways 💁,@USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways 💁
569257932908470273,negative,1.0,Customer Service Issue,1.0,United,"yes, i've been waiting for four hours and no one has been able to help me.","@united yes, I've been waiting for four hours and no one has been able to help me."
568972990039265280,neutral,0.6911,,,United,sure. follow for a sec and i will.,@united Sure.  Follow for a sec and I will.
567823930985091072,negative,0.6739,Can't Tell,0.3478,Southwest,i know one thing would never treat their customers like this!!!!,@SouthwestAir I know one thing @Delta would NEVER treat their customers like this!!!!
568914672826474496,neutral,0.6747,,0.0,Southwest,do you have special fares for students to visit prospective schools? it's expensive to visit graduate programs.,@SouthwestAir do you have special fares for students to visit prospective schools?  It's expensive to visit graduate programs.
569500607637262336,negative,1.0,Customer Service Issue,0.35700000000000004,US Airways,"you got to be ""f""ing kidding me usairways, 2hours on hold listening to yall selling loans and valentine flowers...smfh","@USAirways you got to be ""F""ing kidding me Usairways, 2hours on hold listening to yall selling loans and Valentine Flowers...SMFH"
569278418606559233,negative,1.0,Customer Service Issue,0.6987,US Airways,and apologies are thin when you don't even offer hotel vouchers to your stranded customers.,@USAirways and apologies are thin when you don't even offer hotel vouchers to your stranded customers.
570195492006707200,negative,1.0,Customer Service Issue,1.0,American,"uwon't allow me2make changes online, force me2sit thru excess phone wait times&amp;still insist charging crazy fees. thats service?","@AmericanAir Uwon't allow me2make changes online, force me2sit thru excess phone wait times&amp;still insist charging crazy fees. Thats service?"
569949588527775744,neutral,1.0,,,Delta,stahhppp!!! rt : our fleet's on fleek.,STAHHPPP!!! RT @JetBlue: Our fleet's on fleek. http://t.co/VHFJGneOZO
568067938843893761,negative,0.6786,Cancelled Flight,0.3563,United,".: just landed. a day late flight with almost no sleep, but here. i feel sorry for the woman i consoled who's mother died during the night.",".@united: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night."
569595791355981825,negative,1.0,Can't Tell,0.6684,American,"nah, just horrible dining options outside of club. luckily manuel in the admirals can make a bloody mary.","@AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary."
570291642550386689,negative,1.0,Can't Tell,0.6614,United,i flew back w other company since united didnt have an earlier flight,@united I flew back w other company since United didnt have an earlier flight
569566252450107392,negative,1.0,Can't Tell,0.6729,United,never flying united again! worst experience ever,@united never flying United again! Worst experience ever
570067181733580800,negative,1.0,Lost Luggage,1.0,United,connection at ord was on the exact same plane again. checked carry-on was apparently taken off &amp; left in chicago. pretty ridiculous.,@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off &amp; left in Chicago. Pretty ridiculous.
569663325383979008,positive,0.6541,,,American,it was 1265 coming and next catching 2396 home to dca. let's get another great leg too tonight!,@AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!
567761267826651139,negative,1.0,Flight Attendant Complaints,0.6404,United,"she has crossed 4 prior times with other carriers and no issue. karen was rude, untrained and unhelpful i also spoke","@united she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke"
568862839340961792,neutral,1.0,,,US Airways,will shall see in the next couple of minutes.,@USAirways will shall see in the next couple of minutes.
569906317629874176,neutral,1.0,,,Southwest,can my wife's rr points be transferred to my rr account?,@SouthwestAir Can my wife's RR points be transferred to my RR account?
570073396152676352,negative,1.0,Late Flight,0.3485,American,what can aa do for a load of people about to board their 5th plane of a very long day when the first 4 were unserviceable,@AmericanAir what can AA do for a load of people about to board their 5th plane of a very long day when the first 4 were unserviceable
567838799243309056,negative,1.0,Customer Service Issue,1.0,United,i feel completely cheated . i read your commitment to customer service via website and def did not get service suggested there.,I feel completely cheated @united. I read your commitment to customer service via website and def did not get service suggested there.
568036279989858304,positive,1.0,,,Delta,hotspot free wifi makes me happy. #jfk #itsthelittlethings,@JetBlue hotspot free WiFi makes me happy. #jfk #itsthelittlethings
569504232971362304,neutral,1.0,,,United,"was on nh10 on united ticket, rerouted to iad due to weather in jfk. can you get us home on united 5713 or 3277?","@united Was on NH10 on United ticket, rerouted to IAD due to weather in JFK. Can you get us home on United 5713 or 3277?"
569120836264853505,negative,1.0,Customer Service Issue,0.6871,US Airways,trying to change my flight due to nyc travel advisory... your online system cancelled flighted my entire flight. been on hold for over 1 hr,@USAirways Trying to change my flight due to NYC travel advisory... your online system Cancelled Flighted my entire flight. Been on hold for over 1 hr
568641157724549120,negative,1.0,Late Flight,0.3535,US Airways,then told to offload because the captain was over hours? this has been a terrible experience.,@USAirways Then told to offload because the captain was over hours? This has been a terrible experience.
569650320613052416,negative,1.0,Late Flight,1.0,United,what a long day of delays. please get us to dallas tonight!!!! fingers crossed!!! #winterstorm2015 #whichisworsedenordfw.,@united what a long day of delays. Please get us to Dallas tonight!!!!  Fingers crossed!!!  #winterstorm2015 #whichisworsedenordfw.
568175282919739392,negative,1.0,Late Flight,1.0,US Airways,". seriously, attendants go awol for 60 mins. now flight further delayed. don't lite a match either","@usairways. Seriously, attendants go AWOL for 60 mins.   Now flight further delayed.   Don't lite a match either http://t.co/mT8sPlm02v"
569604659712811009,negative,1.0,Customer Service Issue,1.0,American,nah u boofin u dont talk like any humans i know. respond like u actually have a brain. and again i dont want customer relations,@AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations
570291828349669378,neutral,0.6364,,,Delta,yeah i have! i'm on it!! looking for specific dates - i will just keep checking daily for a fare drop,@JetBlue Yeah I have! I'm on it!! Looking for specific dates - I will just keep checking daily for a fare drop
568622478081306624,negative,1.0,Late Flight,0.6733,US Airways,"dca-&gt;hpn, u r prof hostage takers.we stood on bus 2 plane for 25 min,now sitting on plane with no mvmt &amp; 1 announcement 4 &gt; hour!","@USAirways DCA-&gt;HPN, u r prof hostage takers.We stood on bus 2 plane for 25 min,now sitting on plane with no mvmt &amp; 1 announcement 4 &gt; hour!"
569364890307190784,neutral,1.0,,,United,if i was rebooked do i have to pick up my luggage?,@united if I was rebooked do I have to pick up my luggage?
568900052397092864,negative,1.0,Can't Tell,0.3441,Southwest,you guys just rip me off if i could cancelled flight every flight i had booked for my employees i would buyer beware,@SouthwestAir you guys just rip me off if I could Cancelled Flight every flight I had booked for my employees I  would Buyer beware
570083380265689088,negative,0.6721,Can't Tell,0.3361,Delta,customer service says since my wife setup a family account that she now can't join mine for a year??? help me fix please.,@JetBlue customer service says since my wife setup a family account that she now can't join mine for a year???  Help me fix please.
569554727572099072,negative,1.0,Can't Tell,1.0,Delta,"i know, but i wanted to pass it along. not good for the ""t5 experience"" esp for someone who flies 2-3 times a month.","@JetBlue I know, but I wanted to pass it along. Not good for the ""T5 experience"" esp for someone who flies 2-3 times a month."
570267457841033216,positive,1.0,,,Southwest,thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer,@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer
569276734798893056,positive,0.6813,,,Southwest,three cheers to your denver staff. don't know if we will get out but they're keeping us smiling.,"@SouthwestAir three cheers to your Denver staff. Don't know if we 
will get out but they're keeping us smiling. http://t.co/RX8z53M7yy"
568766295761682432,positive,1.0,,,Delta,haha no need to apologize 😁 i'll be flight booking problems sooner than late flightr. i love jetblue,@JetBlue haha no need to apologize 😁 I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue
568554411078889473,negative,1.0,Can't Tell,0.3548,Delta,i don't want to seem crazy! have already asked twice!,@JetBlue I don't want to seem crazy! Have already asked twice!
568626368373780481,negative,1.0,Customer Service Issue,1.0,US Airways,we already spoke to someone several times about the matter and no one is sympathetic or will fly us home early complimentary.,@USAirways we already spoke to someone several times about the matter and no one is sympathetic or will fly us home early complimentary.
569310635986546688,negative,1.0,Flight Attendant Complaints,0.6729,Virgin America,for all my flight stuff wrong and did nothing about it. had #worst #flight ever,@VirginAmerica  for all my flight stuff wrong and did nothing about it. Had #worst #flight ever
568107058605608960,neutral,0.6821,,,Southwest,thank you.,@SouthwestAir Thank you.
570121276016234496,negative,0.6743,Lost Luggage,0.3412,American,i'll give a reward for whoever finds and returns to me on thurs when i fly back thru . i ❤️ these earrings!!,@AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ❤️ these earrings!!
568893498193158144,neutral,1.0,,,Southwest,when will you have flight from dal to pvd?,@SouthwestAir when will you have flight from DAL to PVD?
568798862086836225,negative,0.7090000000000001,Late Flight,0.7090000000000001,Delta,when your flights delayed :)))&gt;&gt;&gt;,@JetBlue when your flights delayed :)))&gt;&gt;&gt;
568229659810209792,negative,1.0,Customer Service Issue,1.0,Southwest,today you sporadically changed my flight departure 5 times &amp; left two hours late flight. uncharacteristic of u,@SouthwestAir today you sporadically changed my flight departure 5 times &amp; left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG
570285115655348226,neutral,0.6523,,0.0,United,i dmed you the details,@united i DMed you the details
569851855917830145,negative,1.0,Customer Service Issue,1.0,American,"its the abc's of pr, let your customers have the most info possible. might want to go brush up on the basics...","@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics..."
570235244999270400,negative,1.0,Flight Booking Problems,1.0,Delta,need your help. i'm moving to dc &amp; i want to book a one way fare on your website. it won't seem to let me. am i missing something?,@JetBlue Need your help. I'm moving to DC &amp; I want to book a one way fare on your website. It won't seem to let me. Am I missing something?
570265831822778368,negative,1.0,Bad Flight,1.0,Southwest,freezing in the plane,@SouthwestAir freezing in the plane
569721721944735744,negative,1.0,Customer Service Issue,0.6923,American,what i am put off by is the fact that no gate supervisor has tried to come by and communicate with us.,@AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us.
570287747643998208,negative,1.0,Lost Luggage,1.0,American,"that's ok...you may keep my $25 and lose my bag with no info, but you no longer have my trust. bad way to handle this.","@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this."
570237762063831040,positive,0.6813,,0.0,Southwest,thanks to ella-mae at las counter for going above and beyond to help us get back to abq after our flight was cancelled flightled!,@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!
570188838775103488,negative,1.0,Customer Service Issue,1.0,United,service so far has been horrid. we wanted to end the trip on a high note. guess that's not an option.,@united service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option.
568080061372502016,neutral,0.6629999999999999,,0.0,Southwest,swa is willing to follow up. finally.,@SouthwestAir @karajusto SWA is willing to follow up. FINALLY.
569741756968919040,positive,0.6774,,,Delta,last sleep in cali... back to jfk tomorrow night. looking forward to an another amazing flight with you all :),@JetBlue last sleep in Cali... back to JFK tomorrow night.  Looking forward to an another amazing flight with you all :)
569238938042421249,negative,1.0,Cancelled Flight,1.0,United,roc flight cancelled flightled. love my snowy drive home with no useful substitutes,@united ROC flight Cancelled Flightled. Love my snowy drive home with no useful substitutes
570047737347088384,negative,1.0,Can't Tell,0.6871,US Airways,i bougth ticket same fligths twice and you dont refund money it is big problem other company refund money why dont u pay back,@USAirways I bougth ticket same fligths twice and you dont refund money it is big problem other company refund money why dont u pay back
569599295713890304,negative,1.0,Can't Tell,0.365,United,so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. unacceptable,@united so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable
569896010010353664,negative,1.0,Lost Luggage,1.0,American,you guys need to educate your employees on what a pink tag is and stop losing my guitar for the 10 thousandth time!,@AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME!
570288803849637888,positive,0.6551,,,Delta,thanks great recap. i wouldn't have been able to sleep! i was nervous the bad guy was getting away. 😉,@JetBlue thanks great recap. I wouldn't have been able to sleep!  I was nervous the bad guy was getting away. 😉
570272778840104960,negative,1.0,Can't Tell,1.0,Southwest,thanks for the apology. unfortunately i have had one too many bad experiences and will no longer be flying with southwest.,@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.
569382407847211008,negative,1.0,Customer Service Issue,1.0,US Airways,more than an hour holding to change a flight on the phone now.. what's up with that???,@USAirways more than an hour holding to change a flight on the phone now.. What's up with that???
568353091407495168,negative,1.0,Customer Service Issue,0.6556,United,"to recap, you bounced me off my flight, lied to me, then hung up on me. what am i supposed to think/do now?","@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now?"
569681060553826304,negative,1.0,Customer Service Issue,1.0,United,lol too little too late flight,@united lol too little too Late Flight
569927442657386496,negative,1.0,Customer Service Issue,1.0,American,"seriously, you treat your passengers like shit.","@AmericanAir seriously, you treat your passengers like shit."
569649203753791488,negative,1.0,Lost Luggage,1.0,US Airways,i need help locating my bag. i arrived in denver last night at midnight from charlotte but my 8am flight to hayden/steamboat,@USAirways I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my  8am flight to Hayden/steamboat
569851605358669824,negative,0.6317,Can't Tell,0.3304,Delta,"yes, i filed yesterday around noon. i have a claim number but they haven't contacted me yet.","@JetBlue Yes, I filed yesterday around noon. I have a claim number but they haven't contacted me yet."
570297548726005761,negative,1.0,Cancelled Flight,0.6421,American,i cancelled flighted my flight. i really don’t need this much trouble.,@AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble.
569988479540695040,negative,1.0,Customer Service Issue,0.6776,American,should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours...,@AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m
568063122755485696,negative,1.0,Customer Service Issue,1.0,US Airways,little help to us! my husband has been on hold for an hour for something that take 5 minutes to complete.,@USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete.
569644414395486209,neutral,1.0,,,Southwest,still planing on flights into dal? we are trying to fly in tomorrow from lax,@SouthwestAir still planing on flights into Dal? We are trying to fly in tomorrow from lax
567771124235517952,negative,1.0,Flight Attendant Complaints,0.6789,United,"flt 4567 no gate agent, no announcements. so unprofessional. time to go back to","@united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta"
569621173811736576,negative,1.0,Lost Luggage,1.0,American,after 3 days no bags amazing the way that you neglect customers,@AmericanAir After 3 days NO BAGs amazing the way that you neglect customers
569645582387556352,negative,1.0,Late Flight,1.0,United,never had a flight delayed an hour due to an unbalanced load. and more delays at . great job idiots.,@united Never had a flight delayed an hour due to an unbalanced load. And more delays at @flyLAXairport. Great job idiots.
567845089508233217,negative,1.0,Can't Tell,1.0,Delta,"dropping passengers with small baby and 3 infants at your san juan terminal. as unloading baby, officer writes me ticket for $75","@JetBlue dropping passengers with small baby and 3 infants at your San Juan terminal. As unloading baby, officer writes me ticket for $75"
569174663089287169,negative,0.6809,Customer Service Issue,0.6809,Southwest,- i called and they solved the flight cancelled flightlation issue in 15minutes. may be ask them how to do it? #getmorehands,@SouthwestAir- I called @united and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? #getmorehands
569322372995551232,neutral,1.0,,,United,what's the best way to get your tickets? print off at home or go to check in desk?,@united what's the best way to get your tickets? Print off at home or go to check in desk?
569872756302422017,neutral,0.6496,,0.0,American,are you anticipating weather-relate flightd cancelled flightations for afternoon departures out of aus today?,@AmericanAir are you anticipating weather-reLate Flightd Cancelled Flightations for afternoon departures out of AUS today?
568086068328681473,neutral,0.6632,,,Virgin America,nice to see you expanding in texas but don't forget about us here in #sandiego. i would love to see more flights out of here!,@VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!
568786315820470272,positive,1.0,,,US Airways,thanks for helping with #reflight booking problems #cancelled flightedflight yvonne anthony. you will help us get to tel aviv on time. #happyfriday,@USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony.  You will help us get to Tel Aviv on time.  #HappyFriday
568467055747313664,negative,0.6702,Can't Tell,0.3404,Southwest,", keeping families apart w/ your quirky, archaic policies. any other airline accommodates in this situation.","@SouthwestAir @BrittanyOBX11, keeping families apart w/ your quirky, archaic policies. Any other airline accommodates in this situation."
569928060587233280,neutral,0.647,,0.0,Delta,“: our fleet's on fleek. ~huh?,“@JetBlue: Our fleet's on fleek. http://t.co/Hez4jk4ZsK” ~huh?
570115243747074048,neutral,1.0,,,United,i would like to know what's going on before his current flight lands.,@united I would like to know what's going on before his current flight lands.
569623359304003584,negative,1.0,Customer Service Issue,0.6517,US Airways,horrible cust service exp at dia today. wife waited 3 hrs on the plane b/f flight 695 was cancelled flightled. still waiting for bags.,@USAirways horrible cust service exp at DIA today. Wife waited 3 hrs on the plane b/f flight 695 was Cancelled Flightled. Still waiting for bags.
570268160202567680,negative,1.0,Late Flight,1.0,Southwest,"was on flight 2373 from chi-buf last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2","@SouthwestAir was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2"
569330337735696385,negative,1.0,Customer Service Issue,1.0,US Airways,can i at least get a response? i tried the gate person (sent me the wrong way to cust srvc ) cust srvc (when i found them),@USAirways can I at least get a response?  I tried the gate person (sent me the wrong way to cust srvc ) Cust Srvc (when I found them)
568444321113862145,positive,1.0,,,Southwest,well deserved!,@SouthwestAir @FortuneMagazine well deserved!
568774192029523969,neutral,1.0,,,Southwest,sent dm,@SouthwestAir sent DM
569887773953527808,negative,1.0,Cancelled Flight,1.0,American,i tried that &amp; they have been disrespectful not professional &amp; my 2nd flight been cancelled flighted i have to get home for a surgeryhelp,@AmericanAir I tried that &amp; they have been disrespectful not professional &amp; my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP
569854370726064132,negative,1.0,Cancelled Flight,0.3373,US Airways,". on hold 2hrs after my flight was cancelled flightled &amp; ""anthony"" was beyond rude and not helpful! they're weighing you down.","@USAirways. On hold 2hrs after my flight was Cancelled Flightled &amp; ""Anthony"" was beyond rude and not helpful! @AmericanAir they're weighing you down."
569685890349404160,negative,1.0,Customer Service Issue,1.0,American,"is there only one call centre? i know it's busy right now, really need to speak to agent not computer","@AmericanAir is there only one call centre? I know it's busy right now, really need to speak to agent not computer"
568284538914385920,negative,0.6699,Can't Tell,0.6699,US Airways,"thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account.. a long, incredibly frustrating day","@USAirways thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account..  a long, incredibly frustrating day"
570003144366792704,negative,1.0,Customer Service Issue,0.3432,American,so what if i didn't have the funds to purchase another ticket? your error would cause my family to miss the funeral,@AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral
569939736782962688,negative,1.0,Customer Service Issue,1.0,American,also do you have any way to speak to someone on the phone? your 1-800 # has been hanging up on me all day.,@AmericanAir Also do you have any way to speak to someone on the phone? Your 1-800 # has been hanging up on me all day.
569393239700013056,neutral,0.6774,,0.0,Southwest,what does a woman got to do to get a chance of a lifetime? 😖 #destinationdragons #imaginedragons #slaycancerwithdragons,@SouthwestAir what does a woman got to do to get a chance of a lifetime? 😖 #DestinationDragons #imaginedragons #slaycancerwithdragons
568444359391252480,negative,0.6831,Late Flight,0.6831,Delta,"dont get me wrong i love flying with you. tv, free bags and descent fares. the recent plane problems are just annoying.","@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying."
567817455234715649,negative,0.6803,Can't Tell,0.6803,Southwest,any plans to make the southwest app for android not crappy?,@SouthwestAir Any plans to make the southwest app for Android not crappy?
567812687893262336,positive,0.6404,,,US Airways,"frustrating days!no flights home, changed airlines. thank you phl usairway employees &amp; for help getting me back to iah.","@USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees &amp; @united for help getting me back to IAH."
570203037823836160,negative,1.0,Can't Tell,0.6617,US Airways,"two broken airplanes, two days late flightr and i'm stranded after a funeral and missing out on my last semester of #college. 👍","@USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. 👍"
570220301465681921,positive,1.0,,,American,made it! thanks aa!,@AmericanAir made it!  Thanks AA!
568531043805999104,neutral,1.0,,,Southwest,and i became best friends bcuz of is there any other way?,@SouthwestAir @livvyports16 and I became best friends Bcuz of @Imaginedragons is there any other way?
568604690767872000,positive,1.0,,,Virgin America,thanks for taking care of on her flight!! #rockstars #travel,@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel
568101606585020416,negative,0.6659999999999999,Flight Booking Problems,0.33399999999999996,Southwest,it was this one but looks like the problem is now fixed.,@SouthwestAir it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9
568193603954085888,positive,0.649,,0.0,Southwest,"woohoo that just made my day. i looked and just couldn't find that, thank you!","@SouthwestAir woohoo that just made my day. I looked and just couldn't find that, thank you!"
569964162979221504,negative,1.0,Customer Service Issue,0.6905,American,"i need to complain to aa, but the email form field doesn't allow enough characters for my complaint. have a real email address?","@AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address?"
569728621344104448,neutral,0.6461,,,Southwest,", kudos to your rep ""patricia"" at gate b11 this sunday morning at #chicago #midway #mdw,…","@southwestair,  kudos to your rep ""Patricia"" at gate B11 this Sunday morning at #Chicago #Midway #MDW,… http://t.co/MmCWkqp2gy"
569698044175757312,positive,1.0,,,Southwest,"kudos to the crew of flight 1050 to grr for making a very special memory for a sweet young passenger, and her momma. well done","@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done"
568123089344733184,neutral,0.66,,0.0,Delta,i sent you an email,@JetBlue I sent you an email
569247029446119424,negative,1.0,Can't Tell,0.65,United,"ok so what is being done about my experience? my family had a terrible experience for $1,200. it's kind of like being robbed.explain","@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain"
569864290578108419,negative,1.0,Bad Flight,0.6804,United,"you can't control turbulence, but you can control customer experience, lot of scared people up here.","@united You can't control turbulence, but you can control customer experience, lot of scared people up here."
569620354781425665,negative,1.0,Can't Tell,0.6693,United,i will just send my confirmation number when i get home safe and sound. this is why i pay so expensive services to you!,@united i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you!
570099562548834304,positive,1.0,,,American,"attended to and corrected my complaints via twitter. whoa. this is the brave, new world we live in. thank you, american air :)","@AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)"
569564666013163520,negative,1.0,Late Flight,0.6769,Delta,i understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at mco,@JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO
570045914347237376,negative,1.0,Customer Service Issue,0.7078,American,you have a company policy that refuses employees to speak to other employees over the phone? interesting,@AmericanAir you have a company policy that refuses employees to speak to other employees over the phone? Interesting
568889054286053377,negative,1.0,Customer Service Issue,1.0,US Airways,link didn't work via mobil.,@USAirways link didn't work via Mobil.
569712291857485824,negative,1.0,Cancelled Flight,0.6407,American,any info for cancelled flightled flight 1046 tomorrow morning out of dfw? can't get calls through to speak with anyone.,@AmericanAir Any info for Cancelled Flightled flight 1046 tomorrow morning out of DFW? Can't get calls through to speak with anyone.
569289995749494784,negative,1.0,Flight Booking Problems,0.3513,United,is trying to strand us in houston until tomorrow morning. pretty sure overflight booking problems and maintenance aren't our fault.,@united is trying to strand us in Houston until tomorrow morning. pretty sure overFlight Booking Problems and maintenance aren't our fault.
569716594731044865,neutral,1.0,,,United,ua1469. just landed.,@united UA1469. Just landed.
568094548141977600,positive,1.0,,,Delta,its a wonderful thing!,@JetBlue its a wonderful thing!
569571772355489792,negative,1.0,Customer Service Issue,1.0,United,called back and i've been on hold. what is the issue?! i have a confirmation number and an email that shows how much i've paid,@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid
568074163270905856,positive,0.6505,,,US Airways,"thank you, busy times.","@USAirways Thank you, busy times."
569323106210152448,neutral,0.6942,,0.0,Virgin America,can you please have flights in sjc ? i have no choice but to fly southwest to vegas 😩😭,@VirginAmerica can you please have flights in  SJC ? I have no choice but to fly Southwest to Vegas 😩😭
568616966191226880,negative,1.0,Late Flight,0.7113,United,i'm over you. evry 1st flight i take w/ you is delayed &amp; evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup,@united I'm over you. Evry 1st flight I take w/ you is delayed &amp; evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup
570030590466121728,positive,1.0,,,US Airways,good work by flight 1798 crew. #chairman's recognition even in coach. too many #missedupgrades late flightly. what's up with this?,@USAirways good work by flight 1798 crew.  #Chairman's recognition even in coach.  Too many #missedupgrades Late Flightly.  What's up with this?
569764857991467008,negative,1.0,Customer Service Issue,1.0,American,it doesn't allow me to hold. that's the problem.,@AmericanAir it doesn't allow me to hold. That's the problem.
568662835829415936,positive,0.6608,,,United,maybe on my return trip 👍,@united maybe on my return trip 👍
568432328902610944,negative,1.0,Customer Service Issue,1.0,Delta,maybe stop telling people the wrong info on your customer service calls.,@JetBlue Maybe stop telling people the wrong info on your customer service calls.
570056726793359360,negative,1.0,Late Flight,1.0,Delta,not one of my four flights this trip has been on time. what the he'll is your companies problem?,@JetBlue not one of my four flights this trip has been on time. What the he'll is your companies problem?
568796018348724226,negative,1.0,Late Flight,0.6941,Delta,"i was a bit steamed in conjunction w/my new 7-hour wait at first, but having sat down and bought a bit of tea, i've settled some","I was a bit steamed in conjunction w/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @JetBlue"
569662513111023616,negative,1.0,Can't Tell,0.6891,Delta,you quite possibly ruined my entire first day in south florida bc of your disorganization. #getittogether,@JetBlue you quite possibly ruined my entire first day in South Florida bc of your disorganization. #GetItTogether
570243095482261504,neutral,1.0,,,American,"traveling with my infant: do you check the carseat for free? if so, do you provide a bag? someone told me but wanted to confirm","@AmericanAir Traveling with my infant: Do you check the carseat for free? If so, do you provide a bag? Someone told me but wanted to confirm"
569554937744486400,negative,1.0,Flight Attendant Complaints,0.6952,United,severely under staffed at iah.,@united severely under staffed at Iah.
567862814578061312,positive,1.0,,,US Airways,thanks to kevin and team at f38ish at phl for some great service recovery tonight. appreciate it.,@usairways Thanks to Kevin and team at F38ish at PHL for some great service recovery tonight. Appreciate it.
568998369353297921,positive,1.0,,,Southwest,hey sourhwest can you send me to atlanta to see ? i will fly southwest forever. u guys are the best airline!,@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!
568054702635483136,neutral,0.6477,,0.0,Virgin America,can we make every vx plane with #nerdbird? why should austin be the only one getting nerd love?,@VirginAmerica can we make every VX plane with #nerdbird? Why should Austin be the only one getting nerd love?
569684947151093760,positive,1.0,,,Delta,awesome,@JetBlue awesome
569671485930876928,negative,1.0,Customer Service Issue,0.3455,US Airways,how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them,@USAirways @AmericanAir how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them
570206113783795713,negative,1.0,Late Flight,1.0,US Airways,pretty sure we didn't actually take off at 7:10,@USAirways pretty sure we didn't actually take off at 7:10 http://t.co/vuxf4r4Unu
569311935835062272,neutral,1.0,,,Southwest,quick question: let's say i book a flight (i did so) and you then drop the price. do i get the cheaper rate?,@SouthwestAir quick question: let's say I book a flight (I did so) and you then drop the price. Do I get the cheaper rate?
568833209288372224,negative,1.0,Late Flight,1.0,United,flight 395. rolling delay of 1 hour 42 minutes,@united Flight 395. Rolling delay of 1 hour 42 minutes
569592674400907264,negative,0.6788,Cancelled Flight,0.6788,American,my flight out of tyr tomorrow was cancelled flighted due to weather. how long until a rebook?,@AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?
569258013950808064,positive,0.6533,,,United,"thanks, we did.","@united thanks, we did."
568153578453524480,neutral,0.6771,,0.0,Southwest,how come on mobile i can't proceed w/o entering a postcode at purchase. i'm from ireland and i don't have a postcode just.,@SouthwestAir how come on mobile I can't proceed w/o entering a postcode at purchase. I'm from Ireland and I don't have a postcode just.
567887502306050048,negative,1.0,Late Flight,0.3516,Southwest,yes. dale at baggage office was wonderful. but not everyone is on the same page down there... we had a 6 hour wait!,@SouthwestAir   Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!
569506563628642304,negative,1.0,Can't Tell,1.0,Southwest,you have let me down! #oversold #earlybirdmeansnothing,@SouthwestAir you have let me down! #oversold #earlybirdmeansnothing
570262528539779073,neutral,0.6786,,,American,hook me up with a free trip to barbados and i will tell you the secret beaches to see,@AmericanAir hook me up with a free trip to Barbados and I will tell you the secret beaches to see
567797906977083392,negative,1.0,Customer Service Issue,1.0,US Airways,i'm traveling around the world until the end of the year. 800 numbers do me no good.,@USAirways I'm traveling around the world until the end of the year. 800 numbers do me no good.
568823689422053376,neutral,1.0,,,Virgin America,pilot says we expect a choppy landing in nyc due to some gusty winds w/a temperature of about 5 degrees &amp; w/the windchill -8,@VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees &amp; w/the windchill -8
568191101087019008,negative,0.6582,Customer Service Issue,0.35100000000000003,Southwest,please update your website,@SouthwestAir Please update your website
570291934306168834,neutral,0.6638,,,Delta,sale please soon?? i need a tan,@JetBlue sale please soon?? I need a tan
567919558649995264,negative,1.0,Lost Luggage,1.0,United,"missed connection, wrong city, bags at palm springs, but not at hotel. i am seriously tired of being treated this way.","@united missed connection, wrong city, bags at Palm Springs, but not at hotel. I am seriously tired of being treated this way."
569613526328717313,negative,1.0,Cancelled Flight,1.0,United,i believe. it was cancelled flighted yesterday i guess. goes back to no notification from united about cancelled flightlation,@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation
568298411163852800,negative,1.0,Can't Tell,0.6652,United,this happens all the time. united pilots are always in the exit row. america treats there customers better than their employees.,@united this happens all the time.  United pilots are always in the exit row.  America treats there customers better than their employees.
568693355183538177,negative,1.0,Late Flight,1.0,United,"1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim #inefficient","@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim  #inefficient"
567822865844928512,negative,1.0,Customer Service Issue,0.7055,United,"if your policy changed, you must advise at the time of purchase. same if you choose to vary it by airport! we want a full refund!!","@united if your policy changed, you must advise at the time of purchase.  Same if you choose to vary it by airport!  We want a FULL refund!!"
568116602186502144,negative,0.6576,Flight Booking Problems,0.6576,US Airways,"booked an award ticket recently, now same ticket is less miles. how do i contact you without using the online form or phone?","@USAirways booked an award ticket recently, now same ticket is less miles. how do I contact you without using the online form or phone?"
569641587766009856,negative,1.0,Customer Service Issue,1.0,American,the fact that that rule makes it poor customer service. i can cancelled flight/change on with no penalty or hoops.,@AmericanAir the fact that that rule makes it poor customer service. I can Cancelled Flight/change on @SouthwestAir with no penalty or hoops.
570138307767578625,negative,1.0,Flight Attendant Complaints,1.0,American,"i tried, extremely rude. even the supervisor. and when i asked to speak to his supervisor i was told no","@AmericanAir I tried, EXTREMELY RUDE. Even the supervisor. And when I asked to speak to HIS supervisor I was told no"
570279787287093248,negative,0.6747,Can't Tell,0.6747,Delta,it's poop and barely works,@JetBlue it's poop and barely works
570215234088116224,negative,0.6452,Late Flight,0.6452,US Airways,1729 connecting in charlotte to houston. mechanical issue determined while q'd to take off. and we checked our bags.,@USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags.
570077997648064512,negative,1.0,longlines,0.3866,American,we had to sit in the airport a long periolodicly time. the planes were nasty,@AmericanAir we had to sit in the airport a long periolodicly time. the planes were nasty
570262676481421312,negative,1.0,Bad Flight,0.7085,US Airways,2day: no coffee &amp; 1 working toilet. then i read domestic airlines whining re: foreign competition. coincidence? no #openskies,@USAirways 2day: no coffee &amp; 1 working toilet.  Then I read domestic airlines whining re: foreign competition.  Coincidence?  No  #openskies
569231102428250112,neutral,1.0,,,Delta,hello! can you tell me if you currently fly to hawaii? thanks!,@JetBlue Hello! Can you tell me if you currently fly to Hawaii? Thanks!
568192271453188096,negative,1.0,Can't Tell,0.3635,US Airways,i don't think i've ever had a us airways flight that went smoothly.,@USAirways I don't think I've ever had a us airways flight that went smoothly.
569310202174025729,neutral,0.6729,,0.0,Delta,are we able to change to an even more space seat after we've checked in online? have a flight tmrw and can't seem to change my seat,@JetBlue Are we able to change to an Even More Space seat after we've checked in online? Have a flight tmrw and can't seem to change my seat
568510886324744193,negative,0.66,Flight Booking Problems,0.34,US Airways,$75 for that uncertainty? i know u run an account; u don't create policy. but it's an undue penalty for a job req'ing flexibility,@USAirways $75 for that uncertainty? I know u run an account; u don't create policy. But it's an undue penalty for a job req'ing flexibility
570090251122663425,neutral,0.6799,,0.0,American,tell me you can get me to abi earlier than 8 pm tomorrow,@AmericanAir tell me you can get me to ABI earlier than 8 pm tomorrow
569608624814698496,negative,1.0,Bad Flight,0.6735,United,"agent, ""you should use the bathroom before boarding.. toilets onboard are full."" oh you can expected a strongly worded email funited","@united agent, ""You should use the bathroom before boarding.. Toilets onboard are full."" Oh you can expected a strongly worded email FUnited"
568575520406765568,neutral,1.0,,,United,line up #iah #avgeek,@United line up @iah #IAH @AirlineGeeks #avgeek http://t.co/dJHXvJT201
568184886051389440,negative,1.0,Customer Service Issue,0.69,United,3 phone reps. none could see i was rebooked so missed that flight.told to go standby for a nonexistent late flightr flight. did i hurt you?,@united 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you?
569967910417866752,positive,0.6973,,,Delta,thanks so much for talking to me! the article about #twitter chats came out great! #contentmarketing,@JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http://t.co/rKorHvR9z1 #contentmarketing
569889964445470721,negative,1.0,Customer Service Issue,1.0,American,you are having phone issues. please fix it!!!!,@AmericanAir You are having phone issues.  Please fix it!!!!
568824786337574912,neutral,1.0,,,US Airways,will you guys be offering no-fee changes for flights out of dca tomorrow afternoon?,@USAirways Will you guys be offering no-fee changes for flights out of DCA tomorrow afternoon?
569637147067551746,negative,0.6484,Cancelled Flight,0.6484,United,now this,@united now this http://t.co/uygeW2Nosr
569938848156930050,neutral,1.0,,,Delta,you know what ... rt “: our fleet's on fleek.,You know what ... RT “@JetBlue: Our fleet's on fleek. http://t.co/WJYAs2D94n”
569593910869127168,negative,1.0,Late Flight,1.0,United,"says we had a weather delay in #yxe this morning. the ""weather"" didn't affect any other airline. #ua6136","@United says we had a weather delay in #YXE this morning. The ""weather"" didn't affect any other airline. #UA6136 http://t.co/4JdvK8tCqx"
567881459161260032,negative,1.0,Customer Service Issue,0.6926,United,"so you told me to go, knowing what the issue was, only for me to go there and find out that you won’t fix it?","@united so you told me to go, knowing what the issue was, only for me to go there and find out that you won’t fix it?"
568049335235010562,positive,0.6889,,,United,club in denver is dope 👌,@united Club in Denver is dope 👌
569828681297870848,negative,1.0,Customer Service Issue,0.6673,American,poor experience 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. asked to speak w/supervisor. told 20 min. in a mtg!! what?!?!,@AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?!
569485882941509632,neutral,0.6739,,0.0,Southwest,can you give me info on flt 681 out of bdl? i see it's cancelled flightled.,@SouthwestAir Can you give me info on Flt 681 out of BDL? I see it's Cancelled Flightled.
568155066668060672,negative,1.0,Can't Tell,0.6684,Delta,"i cheated on you, and i'm sorry. i'll never do it again. has given my wife and i the worst start to a honeymoon ever","@JetBlue I cheated on you, and I'm sorry. I'll never do it again. @SouthwestAir has given my wife and I the worst start to a honeymoon ever"
567783187901915136,neutral,0.6277,,,Southwest,employees spreading a bit of #mardigras cheer at 7:30 this morning in atlanta #nftyconvention,@SouthwestAir employees spreading a bit of #MardiGras cheer at 7:30 this morning in Atlanta  #NFTYConvention http://t.co/ttbtY89Ilo
568427870055305216,positive,1.0,,,Delta,thank you will do!! you guy are awesome!,@JetBlue thank you will do!! You guy are awesome!
569415109933531136,negative,1.0,Late Flight,0.6627,United,an inconvenience is a weather delay. your pilot deciding to waste enough time so the faa wouldn't let him fly is negligence.,@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.
567782794261438466,negative,1.0,Bad Flight,1.0,Southwest,wifi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.,@SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.
570300177367633921,neutral,0.6911,,,American,what happens when you combine top chef &amp; the beauty of san miguel de allende. my late flightst food blog.,@AmericanAir What happens when you combine Top Chef &amp; the beauty of San Miguel de Allende. My Late Flightst food blog.  http://t.co/7t1rDRCRe6
569925590276419584,neutral,1.0,,,Delta,woof.,@JetBlue woof.
567775776582672384,negative,1.0,Cancelled Flight,0.6839,US Airways,"you made us miss our flight, first class now i can't even enter the admirals club. not happy dm me to fix this.","@usairways you made us miss our flight, first class now I can't even enter the admirals club.  Not happy  dm me to fix this."
569732355067244545,negative,0.708,Cancelled Flight,0.708,American,when will tomorrow's flight cancelled flightlations at dfw for aa flights be posted? we are on 2424 at 7am from lax!,@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!
568825463918833664,negative,1.0,Flight Attendant Complaints,0.3502,United,i have those notifications yet the staff on board say that is not accurate and they have no departure time.,@united I have those notifications yet the staff on board say that is not accurate and they have no departure time.
569620202045841408,negative,1.0,Flight Booking Problems,0.6775,American,please call us back to rebook. 7403607771 we can't through!!!!! we need to get to columbus!!!!,@AmericanAir @tcunningham10 please call us back to rebook. 7403607771 we can't through!!!!! We need to get to columbus!!!!
568195292803129345,positive,1.0,,,Virgin America,this is too cool! never been on ur planes but now i will!!,@VirginAmerica this is too cool!  Never been on ur planes but now I will!!
568524186185961473,negative,1.0,Customer Service Issue,1.0,US Airways,25+ min. hung up. always awful having to call reservations there.,@USAirways 25+ min. Hung up. Always awful having to call Reservations there.
567897643873148928,negative,1.0,Bad Flight,0.6769,US Airways,"flt 4439 is on the ground, but you don't have a gate for us at dca. why is this happening?","@USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?"
568644929595056128,negative,0.6524,Can't Tell,0.6524,Southwest,"so for an extra luggage, it cost $75????","@SouthwestAir so for an extra luggage, it cost $75????"
568635173216133120,positive,1.0,,,US Airways,i will. thank you for at least tweeting me back:) better than most. 👌,@USAirways I will. Thank you for at least tweeting me back:) better than most. 👌
568929608566837249,positive,1.0,,,Delta,love you guys sooooooo much. ridiculously appreciated! a+ service!,@JetBlue Love you guys sooooooo much. Ridiculously appreciated! A+ service!
568804253151731712,negative,1.0,Bad Flight,1.0,United,new flight has me at the window. kind of ticked off. i pick aisle seats only because i hate window seats. #annoyed #epicfail,@united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail
568303933774532608,negative,1.0,Can't Tell,0.6753,United,: unhappy with united's service? read ralph nader's open letter to ual's ceo. leave a comment or rt.,"@united : Unhappy with United's service?

Read Ralph Nader's open letter to UAL's CEO.

Leave a comment or RT.

http://t.co/O0745APIau"
568828335922356224,positive,0.6742,,0.0,Southwest,that guy was the flight attendant on my last flight… he was hilarious! ☺,@SouthwestAir That guy was the flight attendant on my last flight… he was hilarious! ☺
569644697309872128,positive,0.6406,,0.0,Southwest,thanks connection thru nashville have a1 boarding pass get to dallas gate boarding 40 min before flt get end of b group,@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group
569511892215062528,negative,0.6477,Late Flight,0.6477,Delta,"hmmm it says im following you. we just got de-iced, but still haning around for the runway to clear..","@JetBlue  hmmm it says im following you. We just got de-iced, but still haning around for the runway to clear.."
568815354388078593,negative,1.0,Lost Luggage,0.6606,United,"made to check in my carry on from flight 1449 pbi to newark. plane luggage stow not full. u r costing me time, money &amp; aggravation!","@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money &amp; aggravation!"
569927263040315392,positive,0.6349,,0.0,United,great! i'm ready to go home.,@united Great! I'm ready to go home.
568091845848231937,positive,1.0,,,Delta,flight booking problems flights for a dc visit for easter weekend started difficult but ended well with you guys! big fan here. :),@JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :)
569484965055832065,negative,1.0,Customer Service Issue,1.0,United,"also, your phone customer service is almost useless.","@united Also, your phone customer service is almost useless. http://t.co/Mb3bJwGOAp"
569705870830874625,neutral,0.6476,,0.0,United,why have airlines always told us they can't open a cabin door once it has been closed? this plane has done it 3 times tonight.,@united Why have airlines always told us they can't open a cabin door once it has been closed?  This plane has done it 3 times tonight.
568826425538519041,negative,1.0,Customer Service Issue,1.0,US Airways,yes had to go pick up and pay 40 cab ride very rude employee poor customer service,@USAirways yes had to go pick up and pay 40 cab ride very rude employee poor customer service
569544873809989632,positive,1.0,,,United,finally got through and they were very helpful. appreciate it!,@united finally got through and they were very helpful. Appreciate it!
568963398781808640,negative,1.0,Late Flight,1.0,United,how is it that my flight #3367 can arrive early and be delayed due to no gate being available. we are now 20 min late flight on tarmac,@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac
569971775011999744,neutral,0.6637,,0.0,Southwest,"is it possible to add travel arranged by my employer to my upcoming travel? i can retrieve a reservation, but that's it.","@SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it."
569541879441858560,negative,0.6675,Late Flight,0.6675,US Airways,4097 dca to bna. just told they need to do 1.5 hrs worth of maintenance. was supposed to leave at 8:50 am. [sigh],@USAirways 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh]
568079810389549057,neutral,1.0,,,Southwest,is hiring for their emerging leader development program- last day to apply is today! apply here:,@SouthwestAir is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http://t.co/jLHM0x7UkB
570280852791422976,neutral,0.6421,,0.0,US Airways,where is your email address? its not on this page:,@USAirways where is your email address? Its not on this page: http://t.co/5cwH1yfOow
569496068255195137,neutral,1.0,,,US Airways,how do i reserve my seat on the aa flight i transfer to from ord to evv?,@USAirways how do I reserve my seat on the AA flight I transfer to from ORD to EVV?
570301395141836801,negative,1.0,Late Flight,1.0,American,r u serious?? 304min #delay with #americanairlines #aa2444 #ohio - #dallas missed my connecting flight,@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr
569859950215700480,neutral,1.0,,,United,"good morning, any first class upgrades available for ua1619 feb 25 rsw to ewr? i need 4 seats please","@united good morning, any first class upgrades available for ua1619 Feb 25  rsw to ewr? I need 4 seats please"
569892434592669696,neutral,0.6958,,0.0,American,the saga continues..,@AmericanAir the saga continues..
568552347812524032,negative,1.0,Late Flight,1.0,United,you had us reboard without the captain. so now we'll be sitting in here for another 20+ min?,@united you had us REBOARD without the captain.  So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq
569648849494675456,neutral,1.0,,,American,message and pics sent...,@AmericanAir message and pics sent...
569613523648532480,negative,1.0,Customer Service Issue,0.3419,American,", i've been booked on the wrong flight! and now pe desk has a wait of more than 2 hours?!","@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!"
569628503550906368,neutral,1.0,,,Delta,the man sitting next 2 me at the terminal has a scent tht i cant quite put my finger on. pls dnt let him sit by me on the flight.,@jetblue the man sitting next 2 me at the terminal has a scent tht i cant quite put my finger on. pls dnt let him sit by me on the flight.
570100829396406272,positive,1.0,,,American,thanks you always be my airline of choice when possible,@AmericanAir thanks  you always be my airline of choice when possible
568869594531651584,positive,1.0,,,Southwest,beautiful day in seattle!,@SouthwestAir beautiful day in Seattle! http://t.co/iqu0PPVq2S
570247428139569152,negative,1.0,Late Flight,0.6854,United,ua1673 still waiting! supposed to depart 9:08,@united ua1673 still waiting! Supposed to depart 9:08
568478204190720000,negative,1.0,Customer Service Issue,0.6519,Southwest,is your bwi-sjd service seasonal? wasn't part of extension. called intl desk. they didn't know. want to fly in sept on sat.,@SouthwestAir Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat.
568417913914441728,negative,0.6632,Customer Service Issue,0.3368,US Airways,phone support rebooked but orig flt was late flight. made it!,@USAirways phone support rebooked but orig flt was Late Flight. Made it!
568626625857728513,neutral,0.6745,,,Virgin America,seattle bound. wifey got me the duffle for vday. she's a keeper!!! holla!!!,@VirginAmerica @shrinerack Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http://t.co/JlOIbLnair
567857491284877312,neutral,0.6268,,0.0,United,"captain ""we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates)","@united captain ""we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates)"
568919673548337152,negative,1.0,Lost Luggage,1.0,US Airways,i did &amp; was told i asked to many questions. bag might still be on flight 413. should be easy to check when it lands in seattle.,@USAirways I did &amp; was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.
568478881063276545,negative,1.0,Customer Service Issue,1.0,Southwest,a-list pref credit card holder called exclusive # and hung up after on hold for 14 min. what gives???,@SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???
569040346262282241,neutral,0.6872,,0.0,US Airways,"landed at phoenix, but we had to board a flight quickly to vegas so no time at the airport. what now?","@USAirways landed at Phoenix, but we had to board a flight quickly to Vegas so no time at the airport. What now?"
568812233146404864,neutral,0.6833,,0.0,Southwest,sent,@SouthwestAir sent
567793635892174848,negative,1.0,Cancelled Flight,1.0,Southwest,mco-&gt;dca flight almost full of people screwed by the msy-dca cancelled flightation. and didn't cancelled flight. swa=mistake.,@SouthwestAir MCO-&gt;DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. @united and @USAirways didn't Cancelled Flight. SWA=mistake.
570075456302649344,negative,1.0,Can't Tell,0.6136,US Airways,terrible service,@USAirways terrible service
567702414157824000,negative,1.0,Cancelled Flight,0.6526,Southwest,on hold for 2 hours and then you hung up 3 cancelled flightled flights. running out of daycare for our kids who are trapped at home.,@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.
568274752864948224,positive,0.6634,,,Southwest,can i get tiks for #destinationdragons omg id love to! plz 😱❤️im dying,@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz 😱❤️im dying
568436267702071296,negative,0.6998,Flight Booking Problems,0.3563,Southwest,"used to exclusively fly sw, but late flightly, direct flights &amp; cheaper costs have me switched. 😔 why...so... few...direct...flights?","@SouthwestAir used to exclusively fly SW, but Late Flightly, direct flights &amp; cheaper costs have me switched. 😔 why...so... few...direct...flights?"
568266890499346432,negative,1.0,Bad Flight,0.6927,United,"because of the horrific flight experience, you guys have made me never want to fly on an airplane every again!!!!!!!","@united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!"
568083999761010689,neutral,0.6831,,,Southwest,lauren holy sht,@SouthwestAir @love_dragonss LAUREN HoLY SHT
569883376041250816,negative,1.0,Late Flight,1.0,US Airways,"8 hour delay pho-mia, your airline is bad and getting worse, foolish for american to merge. you treat your customers like crap","@USAirways 8 hour delay pho-mia, your airline is bad and getting worse, Foolish for american to merge.  You treat your customers like crap"
570004899234074624,negative,1.0,Bad Flight,1.0,United,"cs thinks that miles can repair the damage done, it will be interesting if they travel in and exp the worst flight ever!","@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!"
569865061855932416,negative,1.0,Cancelled Flight,0.6501,American,this is the biggest joke of #customerservice i've ever seen from a ✈️ brand,@AmericanAir this is the biggest joke of #customerservice I've ever seen from a  ✈️ brand http://t.co/XHSUUpHeZe
569759999083171840,negative,0.6697,Can't Tell,0.3394,US Airways,i love how just to give feedback to this link i have to fill out all my personal info on a form. you guys are the best :),@USAirways I love how just to give feedback to this link I have to fill out all my personal info on a form.  You guys are the best :)
569693838329180160,negative,1.0,Flight Attendant Complaints,1.0,American,the pilot told us they would release bags as well as offer hotel vouchers. neither happened.,@AmericanAir The pilot told us they would release bags as well as offer hotel vouchers. Neither happened.
568840701850419200,negative,1.0,Flight Booking Problems,1.0,United,why the hell do my miles expire? was really looking forward to accruing enough for a free flight in 10 years.,@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.
568760315569053696,negative,1.0,longlines,0.6677,United,don't know if you are aware that all of your premier access lines are closed in your terminal. i feel the love.,@united don't know if you are aware that ALL of your premier access lines are closed in your terminal. I feel the love.
568633534627381248,negative,1.0,Lost Luggage,1.0,Delta,where is our luggage?? flight 424 has been waiting an hour for bags! #jetblue #poorservice,@JetBlue where is our luggage?? Flight 424 has been waiting an hour for bags! #jetblue #poorservice
568238227791822850,positive,1.0,,,United,thanks,@united thanks
569286569548320769,negative,1.0,Flight Attendant Complaints,0.3512,United,you really do have a culture problem. everyone i tried to work with blamed someone else or told me how they're short staffed,@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed
568938023439765504,neutral,0.6771,,,Southwest,so the upcoming rr changes/deval is trying to tell me not to fly southwest anymore because i am loyal so far. i get it.,@SouthwestAir So the upcoming RR changes/Deval is trying to tell me not to fly southwest anymore because i am loyal so far. i get it.
569874933549027328,negative,1.0,Cancelled Flight,0.3605,American,hahahaha! this is crazy! well here's to another night at the airport!!,@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!
569606901325017090,negative,1.0,Cancelled Flight,1.0,United,united flight ua3774 after two delays just cancelled flightled no explanation &amp; no more flights to norfolk that aren't booked. renting a car.,@united united flight UA3774 after two delays just Cancelled Flightled no explanation &amp; no more flights to Norfolk that aren't booked. Renting a car.
568469807189790720,negative,1.0,Bad Flight,0.6967,United,your airbus a320 seats are awful. they don't recline.,@united your Airbus a320 seats are awful. They don't recline.
569741783896367104,neutral,1.0,,,American,can you please connect these two reservations together and also add a child in a lap. kevolt and sozldj march 1. thanks,@AmericanAir can you please connect these two reservations together and also add a child in a lap. KEVOLT and SOZLDJ march 1. Thanks
568735994838589441,negative,1.0,Late Flight,1.0,United,#flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation,@united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation
569632519387099137,negative,0.6421,Bad Flight,0.3265,Delta,"token $75.00 goodwill voucher for passengers stuck on flight 136 from phoenix today. 3 hour mark. how about a $27,000 per passenger","@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger"
567663136082513920,negative,1.0,Lost Luggage,1.0,United,i have items of sentimental value that i'm heartbroken are missing,@united i have items of sentimental value that I'm heartbroken are missing
568928163058724865,negative,0.6942,Late Flight,0.3702,United,now i'll probably miss my next connection!,@united now I'll probably miss my next connection!
569641259826061312,negative,1.0,Late Flight,1.0,American,you've now put me on a ba flight - can i get access for 2 for the lounge? been at ord for 11.5 hrs now and still have 5 to go.,@AmericanAir You've now put me on a BA flight - can I get access for 2 for the lounge? Been at ORD for 11.5 hrs now and still have 5 to go.
569233194723078144,negative,1.0,Damaged Luggage,0.6631,United,or your staff could try not throwing the luggage around.,@united @nathankillam or your staff could try not throwing the luggage around.
570145106415771648,positive,1.0,,,American,such a suprise! new vanity kit set for frequent travellers 😀 thank you aa!,@AmericanAir Such a suprise! New vanity kit set for frequent travellers 😀 thank you AA! http://t.co/fA7Nygn1Ux
568603081274986496,negative,1.0,Customer Service Issue,1.0,United,thanks kp. what's going on w/4840 tonight. bad update online and phone. can't u give customers good info. not waste their time?!,@united thanks KP.  What's going on w/4840 tonight.  Bad update online and phone. Can't u give customers good info. Not waste their time?!
570298455068971008,negative,0.6547,Customer Service Issue,0.3331,United,"i did start a claim but 8-10 weeks is unrealistic, am i really supposed to go that long with out a car seat for my child.ridiculous!","@united I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!"
567772565956222976,negative,1.0,Damaged Luggage,0.6954,Delta,new stroller. the travel credit doesn't help cover the cost of a new stroller. your crew ruined it and therefore should,@JetBlue @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should
568205181990637568,neutral,1.0,,,Delta,#jetblue #sofly #wish #firststari seetonight,@JetBlue #jetblue #sofly #wish #firststari seetonight http://t.co/pyJAoayNx6
567817897893982208,negative,0.6491,Can't Tell,0.3394,Delta,whose performing at t5,@JetBlue whose performing at T5
569991606385967107,negative,1.0,Customer Service Issue,1.0,United,yes lots. you have terrible customer service at newark and despite raising a complaint there we were ignored hence the tweet,@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet
569917765676601344,negative,1.0,Customer Service Issue,0.6809,US Airways,who intentionally buys a flight with a 10 hour layover? and what kind of airline would charge $200 to fix it? wow... #usairways,@USAirways Who intentionally buys a flight with a 10 hour layover?  And what kind of airline would charge $200 to fix it? Wow... #usairways
569992886256832512,negative,1.0,Customer Service Issue,1.0,American,over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it...,@AmericanAir @USAirways over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it...
569860103341518849,negative,1.0,Customer Service Issue,1.0,American,i called the ep line and 4 hours late flightr i was called back. i sat on hold for over a hour to us airways and then cut off,@AmericanAir I called the EP line and 4 hours Late Flightr I was called back.  I sat on hold for over a hour to US Airways and then cut off
568212443433865217,negative,1.0,Customer Service Issue,0.6718,Southwest,it keeps saying that mobile boarding passes are unavailable despite having checked in and everything,@SouthwestAir it keeps saying that mobile boarding passes are unavailable despite having checked in and everything
568520773444308992,positive,0.643,,0.0,Southwest,luvin me some flights today!! don't change!! and please add paypal as payment option!!!,@SouthwestAir Luvin me some flights today!! Don't change!!  And please add Paypal as payment option!!!
569996914546094080,neutral,1.0,,,Delta,“: our fleet's on fleek. 😂😂,“@JetBlue: Our fleet's on fleek. http://t.co/TnKIXXrxHB” 😂😂
569380081254027265,negative,1.0,Customer Service Issue,1.0,US Airways,i've been on hold since 11:30pm how many customer service reps do you have? #seriously,"@usairways I've been on hold since 11:30pm how many customer service reps do you have?
 #seriously"
569713556935077888,negative,1.0,Customer Service Issue,0.6566,Southwest,now i don't get the common courtesy of my phone call answered. either policy is bad or people should be fired. #dissaponted,@SouthwestAir now I don't get the common courtesy of my phone call answered. Either policy is bad or people should be fired. #dissaponted
569664636179476480,negative,1.0,Customer Service Issue,0.6779,Delta,your crew didn't say it was about safety. if they say that i was glad to stay ... check the information you give to the costumers,@JetBlue your crew didn't say it was about safety. If they say that I was glad to stay ... Check the information you give to the costumers
568431753272168448,negative,0.6875,Customer Service Issue,0.6875,US Airways,i'm trying to merge my freq flyer accts but keep getting an error message and only a machine when calling the # provided. help!,@USAirways I'm trying to merge my freq flyer accts but keep getting an error message and only a machine when calling the # provided. Help!
569938090510454784,neutral,0.6637,,0.0,Delta,....you haven't got me just yet can a 1 way lax-nyc cost me under 190?,"@JetBlue ....you haven't got me just yet

Can a 1 way LAX-NYC cost me under 190?"
568995256525398016,negative,1.0,Flight Attendant Complaints,0.6776,United,"to late flight now, but in future flights, train staff better to handle emergency situations, and ground staff in customer service","@united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service"
568605358534447104,neutral,1.0,,,Southwest,"i notice that there are separate buttons for ""guitar"" and actual ""music"" in this pic. some bands should take note of this.","@SouthwestAir I notice that there are separate buttons for ""guitar"" and actual ""music"" in this pic. Some bands should take note of this."
570227814575804416,negative,1.0,Cancelled Flight,1.0,Southwest,why was southwest only airline to cancelled flight all flights from charleston? was 7:50pm flight cancelled flightation really weather relate flightd?,@SouthwestAir why was Southwest only airline to Cancelled Flight all flights from Charleston? Was 7:50pm flight Cancelled Flightation really weather reLate Flightd?
569942482668167168,negative,1.0,Customer Service Issue,1.0,Southwest,"sorry to bother you, but i've been on hold for more than 2 hours and 30 minutes. should i continue holding? or call back?","@SouthwestAir Sorry to bother you, but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back?"
569915182329286656,negative,1.0,Customer Service Issue,0.6681,United,"it's the fact that an international should not be with out her bag and no sense of what's going on other than ""maintenance"".","@united It's the fact that an international should not be with out her bag and no sense of what's going on other than ""maintenance""."
568862460519813120,negative,1.0,Late Flight,0.6787,Southwest,"was going for the weekend for friend's birthday, so no point in reflight booking problems.","@SouthwestAir Was going for the weekend for friend's birthday, so no point in reFlight Booking Problems."
568178355452792832,neutral,1.0,,,Southwest,i dunno my travel information.. like what?,@SouthwestAir I dunno my travel information.. like what?
569646280214847488,negative,1.0,Cancelled Flight,0.6548,American,i am going to be stuck in florida for 3 days because wouldn't hold my connecting flight to lga,@AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA
569985299448795137,neutral,1.0,,,Delta,what's good with a miami terminal?,@JetBlue what's good with a Miami terminal?
569435214717562881,negative,1.0,Late Flight,1.0,United,every time my united flight got delayed. this is a big frustration.,@united @ThisIsCoach Every time my united flight got delayed. this is a big frustration.
568573057184473089,positive,1.0,,,Southwest,making miracles again! the customer service department gave me by far one of the friendliest phone calls ever. #wheelsup,@SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup
568948323916255233,negative,1.0,Customer Service Issue,0.6493,United,how can i file a claim when your agents won't let me speak to a supervisor? my claim number is expired because you won't find my bag,@united How can I file a claim when your agents won't let me speak to a supervisor? My claim number is expired because you WON'T find my bag
569229142597771265,negative,0.6591,Can't Tell,0.6591,Delta,"it seems i never received an id, just a password.","@JetBlue it seems I never received an ID, just a password."
568490899396829186,negative,1.0,Customer Service Issue,0.6508,US Airways,has the most ass backwards process for using credits on flights. even trying to get a hold of customer relations is impossible,@USAirways has the most ass backwards process for using credits on flights. even trying to get a hold of customer relations is impossible
570240043022991361,negative,1.0,Bad Flight,1.0,United,"you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench.","@united @simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench."
567811713870876672,negative,1.0,Late Flight,0.3544,Southwest,"not as sorry as i was when i sat on a plane for 3 hours waiting for the engine to be fixed and then got my luggage lost, but k","@SouthwestAir not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k"
570041195113492480,negative,1.0,Can't Tell,1.0,American,are you guys intentionally trying to lose customers and money?,@AmericanAir are you guys intentionally trying to lose customers and money?
568565272824582145,neutral,1.0,,,Southwest,done.0,@SouthwestAir done.0
569566673235271680,negative,1.0,Customer Service Issue,0.6983,Southwest,waiting over a half hour for my checked baggage to be delivered! no updates from any ground crew,@SouthwestAir waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew
569592120954236928,negative,1.0,Can't Tell,1.0,US Airways,really nigga.. ur a fuck boy,@USAirways really nigga.. Ur a fuck boy
570101027439046656,positive,1.0,,,American,thanks!,@AmericanAir Thanks!
569489753332191232,negative,1.0,Lost Luggage,0.6871,US Airways,my bags were supposed to be delivered to nyc last night (missing since thurs) but are not here. can someone call me?,@USAirways My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me?
569982323598368768,negative,1.0,Late Flight,1.0,American,how is us4623 going to be on time when they are still deplaning at 4:08? this is bs.,@AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS.
568039498015223808,negative,1.0,Flight Booking Problems,0.6655,US Airways,"why aren't twitter and reservations connected? what do people want? reservations, duh?!?!","@USAirways why aren't twitter and reservations connected? What do people want? Reservations, duh?!?!"
569146045306793984,negative,1.0,Customer Service Issue,0.6452,Southwest,i've been on hold for 2 hours! when will you answer??,@SouthwestAir I've been on hold for 2 hours!  When will you answer??
568801701378928641,positive,0.6566,,,Delta,oh that totally looks on par with 's admirals club; any way you can slide us a couple passes? ;),@JetBlue Oh that totally looks on par with @AmericanAir's Admirals Club; any way you can slide us a couple passes? ;)
569368286128771072,negative,1.0,Customer Service Issue,0.6735,United,"- routing a person from houston to newark, nj and then to sfo is not acceptable.","@United - routing a person from Houston to Newark, NJ  and then to SFO is not acceptable."
569695198239793153,neutral,1.0,,,United,can you tell me jet airways award availability?,@united Can you tell me Jet Airways award availability?
568475039680434176,negative,1.0,Can't Tell,0.6474,United,i'm a minor and freaking out bc i might not make my connecting flight to hawaii so yes i'm frustrated,@united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated
568544211370418176,negative,1.0,Customer Service Issue,1.0,US Airways,total lack of cust. service for a mom flying solo w. baby. will not be flying w. am. air again!!!,@USAirways @AmericanAir Total lack of cust. service for a mom flying solo w. baby. Will not be flying w. Am. Air again!!!
570240052279648257,neutral,1.0,,,Delta,sigh... “: our fleet's on fleek.,Sigh... “@JetBlue: Our fleet's on fleek. http://t.co/W5NL0AY9Bl”
569996245462159361,positive,1.0,,,Virgin America,you know it. need it on my spotify stat #guiltypleasures,@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures
569667173544812546,neutral,0.6548,,0.0,Southwest,where is mines?,@SouthwestAir where is mines?
569617776509378560,neutral,1.0,,,Delta,woof i'm on the red carpet,@JetBlue woof I'm on the red cArpet http://t.co/iIdrbLNOoX
569235531973832704,negative,0.6984,Customer Service Issue,0.6984,Delta,got it wish they would communicate more w us,@JetBlue got it wish they would communicate more w us
569940980809342976,negative,1.0,Cancelled Flight,0.6326,American,"on hold since 5am. when no one can get to the airport, cancelled flight flight, don't make us pay huge fee to change flight.","@AmericanAir On hold since 5am. When no one can get to the airport, Cancelled Flight flight, don't make us pay huge fee to change flight."
569711632991047680,negative,1.0,Late Flight,0.6772,United,yea they been booked on 10 next avalible flights since sat 7am. and when time comes no plane 2nd day of work missed #hotelliving,@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving
569542114234671104,positive,1.0,,,Southwest,just realized i had the wrong departure date. thanks for making changes easy!,"@SouthwestAir 

Just realized I had the wrong departure date. Thanks for making changes easy!"
569981034110050305,negative,1.0,Can't Tell,1.0,United,first time flying with united. also last time. #terrible back to for me. #branson #virginatlantic #unitedairlines,@united first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines
570307615189835777,negative,1.0,Customer Service Issue,1.0,Southwest,hello - been on hold for extremely long time. have confirmation # &amp; can't get boarding pass. have tried numerous times!!,@SouthwestAir Hello - been on hold for extremely long time. Have confirmation # &amp; can't get boarding pass. Have tried numerous times!!
568350913858965504,positive,1.0,,,United,"all goods, i'll call tomorrow, thanks.","@united all goods, I'll call tomorrow, thanks."
569374011131453441,negative,1.0,Can't Tell,0.3838,United,"has been showing the same tone deaf video for all these years about how ""wifi is coming!"" hah.not before i leave. ftw","@united has been showing the same tone deaf video for all these years about how ""wifi is coming!"" Hah.Not before I leave. @VirginAmerica ftw"
568328533421867008,negative,1.0,Lost Luggage,0.6667,United,oh flight was fine. my lost luggage? not so much. looks like i'll be at least a half day late flight to my conference in santa monica...,@united oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica...
568082658741215235,negative,1.0,Customer Service Issue,0.6846,United,jh: going to process my refund for wifi. its asking for a receipt #? i never received an email- you guys just whacked my credit card,@united JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card
568951819969232896,neutral,1.0,,,United,i have a question about my interview process i had only one interview but was the last person is that good or bad,@united I have a question about my interview process I had only one interview but was the last person is that good or bad
568482252168019968,neutral,1.0,,,Southwest,do you perhaps have a pair to the atlanta show? #prettyplease,@SouthwestAir Do you perhaps have a pair to the Atlanta show? #prettyplease
569381443257958401,neutral,1.0,,,US Airways,download jeokoo the american app for air travelers,@USAirways download jeokoo the American app for air travelers
569662418898579456,negative,1.0,Customer Service Issue,0.6579,American,i’ve been on the line waiting for 40 minutes again.,@AmericanAir I’ve been on the line waiting for 40 minutes again.
568548629973209089,negative,1.0,Late Flight,1.0,Southwest,"my flt was delayed, scheduled to miss my connection, can i get some help? 8hh4p2","@SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2"
568557220473884672,negative,0.6976,Bad Flight,0.3573,United,would be hard to be worse than last time but i'm sure you'll give it a shot,@united would be hard to be worse than last time but I'm sure you'll give it a shot
569789622491820032,negative,1.0,Can't Tell,0.3641,American,got it worked out. had to postpone my trip and pay extra though. :/ not easy for a poor graduate student.,@AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student.
569929973156327424,negative,1.0,Can't Tell,0.6876,Southwest,i regret not flying you this morning doesn't support business travelers. #neverflyvirginforbusiness,@SouthwestAir I regret not flying you this morning @VirginAmerica doesn't support business travelers. #neverflyvirginforbusiness
568807894264578048,negative,1.0,Bad Flight,1.0,United,now 1558 from iah to ewr has broken entertainment system and no wifi despite info on app:,@united now 1558 from IAH to EWR has broken entertainment system and no WiFi despite info on app: http://t.co/FY6f9rZB9k
569149949989879808,negative,1.0,Customer Service Issue,0.6879,Southwest,cancelled flightled my flight without explanation and won't pick up the phone...25 minutes and counting. #customerservice,@SouthwestAir Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting.   #customerservice @olive201
569674930842775552,positive,1.0,,,Southwest,i changed my flight through st. louis. thanks for the reply though!,@SouthwestAir I changed my flight through St. Louis. Thanks for the reply though!
568085366441246720,positive,1.0,,,Southwest,lauren omg best airline ever,@SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER
570237343669608448,positive,0.6848,,,Delta,thank you very much!,@JetBlue Thank you very much!
568893072001646592,neutral,1.0,,,United,or us air:,@united or us air: http://t.co/Eis9hcNPrO
570081568733192192,negative,0.6563,Lost Luggage,0.6563,United,we needed them here asap. will they make it on today's flight?,@united we needed them here asap. Will they make it on today's flight?
570280641503211520,negative,1.0,Lost Luggage,0.6736,Southwest,its flight #218 of that matters to you all. hell next we all won't get our luggage properly transferred #facepalm #smh,@SouthwestAir its flight #218 of that matters to you all. Hell next we all won't get our luggage properly transferred #facepalm #smh
568502112457510912,neutral,1.0,,,US Airways,wanted to connect to discuss sponsorship opportunities with silicon valleys only 10 day film festival,"@USAirways wanted to connect to discuss sponsorship opportunities with http://t.co/q6Xedzvhh9, silicon valleys only 10 day film festival"
568677157569826816,negative,0.6533,Late Flight,0.332,Delta,i had a sjc to jfk departing 10:55pm tonight. i have to now change my whole schedule. can we get a sort of refund for this?,@JetBlue I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this?
569724254473850880,positive,0.6462,,,American,thanks! are they really open 3.30 am - 7 pm every day? any way to check they are open before going all the way there? thanks.,@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.
567847737061941249,negative,1.0,Late Flight,0.6599,US Airways,4 hours... 4 hours... four hours. it's like this is a joke to you.,@USAirways 4 hours... 4 hours... FOUR HOURS.  It's like this is a joke to you.
568962249177436160,negative,1.0,Customer Service Issue,0.6844,US Airways,talked to supervisor jeanine and she couldn't help me. 45 minutes of talking to her and nothing.,@USAirways talked to Supervisor Jeanine and she couldn't help me. 45 minutes of talking to her and nothing.
569343781092401152,negative,1.0,Late Flight,1.0,Delta,can you let me know status of flight #454 pbi-jfk delayed 2.5hours now on board problem with hatch..,@JetBlue can you let me know status of flight #454 PBI-JFK delayed 2.5hours now on board problem with hatch..
569646230264885249,neutral,0.6551,,0.0,American,"yes, i will do just that as soon as i have a moment to gather my thoughts.","@AmericanAir yes, I will do just that as soon as I have a moment to gather my thoughts."
570063826508320769,negative,1.0,Can't Tell,1.0,United,has once again let me down. don't think i've ever flown with them and not had problems. worst airline period.,@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.
568511474580066304,negative,1.0,Flight Booking Problems,0.6725,Virgin America,i am deeply disappointed that your birthday promo was not applied to a trip i booked mere days before i received the email,@VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email
569356513061556225,negative,1.0,Customer Service Issue,1.0,US Airways,"i have fam thats supposed to fly 2/22 that are currently in the hosp.3 trys to speak to a human, yr phone sys cuts off. pls hlp!","@USAirways I have fam thats supposed to fly 2/22 that are currently in the hosp.3 trys to speak to a human, yr phone sys cuts off. pls hlp!"
568086068135895040,negative,1.0,Can't Tell,0.6552,Southwest,i just wanted southwest to know that i don't think they're as great as i used to anymore. nothing to look into.,@SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into.
568812129308053504,negative,1.0,longlines,0.3575,United,not anymore. finally was ticketed 5 min before takeoff. not sure why the confusion with a full-fare gsa ticket.,@united not anymore.  Finally was ticketed 5 min before takeoff.  Not sure why the confusion with a full-fare GSA ticket.
568898405189038080,neutral,1.0,,,Virgin America,shares up on 4q results -,@VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef
568148294087479296,negative,1.0,Flight Booking Problems,0.6458,United,"airlines claims to have a low fare guarantee, but they won't honor a lower fare that i found.","@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found."
568606238428270594,negative,1.0,Late Flight,0.6813,US Airways,"ruined our honeymoon by causing us to miss our international flight, and now we are stranded.","@USAirways ruined our honeymoon by causing us to miss our international flight, and now we are stranded."
569684433218875392,negative,1.0,Cancelled Flight,0.6668,American,"-- this is after you cancelled flightled our flight into buffalo because of ""weather"" and lied to us and said other airlines cancelled flightled","@AmericanAir -- This is after you Cancelled Flightled our flight into Buffalo because of ""weather"" and lied to us and said other airlines Cancelled Flightled"
570033627939131392,positive,1.0,,,United,these are great fares!!!!!,@united These are great fares!!!!!
569213197485514752,negative,1.0,Flight Booking Problems,0.6469,United,"your new mileage policy is awful. before, i might have paid slightly more for united because of miles. now there's no difference.","@united Your new mileage policy is awful. Before, I might have paid slightly more for United because of miles. Now there's no difference."
568422658494185472,negative,0.6702,Can't Tell,0.6702,Delta,the free wifi makes up for the television not working... it's staticy #ithelpsabit,@JetBlue the free wifi makes up for the television not working... It's staticy #ithelpsabit
568790164404899840,negative,1.0,Can't Tell,1.0,Virgin America,looks like a broken link for your assets,@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD
568041225174953985,positive,1.0,,,Delta,and a huge thanks to the crew on flight 1348 who flew in to dca from sju monday night in the snow so we could have a plane!!!,@JetBlue and a HUGE thanks to the crew on flight 1348 who flew in to DCA from SJU Monday night in the snow so we could have a plane!!!
569948119712063489,negative,0.6277,Late Flight,0.6277,US Airways,us 728/feb 21. ground power shorts again for the third time. weary german passenger deplanes. makes me jealous. auf wiedersehen!,@USAirways US 728/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!
570271791400112129,negative,1.0,Can't Tell,1.0,United,i will not be flying you again,@united I will not be flying you again
567822613608718336,negative,0.6782,Late Flight,0.3678,United,i'm hoping we don't miss our lax - ito connection. not looking forward to being stuck at lax overnight with our team....again!,@United I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN!
570066450796257280,negative,1.0,Late Flight,0.6970000000000001,United,delay den-cle because they have to manually enter baggage tags? really? worst cust service day for this 1ker. #friendlyskies??,@united  Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??
570115302991777792,negative,1.0,Bad Flight,0.6736,United,it's too bad ua has had another unforeseeable operational issue on my return flight.,@united   It's too bad UA has had another unforeseeable operational issue on my return flight.
569509520034156544,negative,0.6769,Late Flight,0.6769,US Airways,thank you glad to be home. there were lots of delays with the plane and flight crew didn't show up. it was very frustrating.,@USAirways Thank you glad to be home. There were lots of delays with the plane and flight crew didn't show up. It was very frustrating.
569592148338876416,negative,1.0,Flight Attendant Complaints,0.708,American,"&amp; if that wasn't enough, your staff have been so rude &amp; ignored passengers,don't think that should be accepted whatever reason","@AmericanAir &amp; if that wasn't enough, your staff have been so rude &amp; ignored passengers,don't think that should be accepted whatever reason"
569663371353546752,negative,1.0,Late Flight,1.0,United,is the worst airlines sitting on the plane at houston-bush airport now for an hour and a half waiting for late flight passengers,@united is the worst airlines sitting on the plane at  Houston-bush airport now for an hour and a half waiting for Late Flight passengers
569208751972065280,negative,1.0,Customer Service Issue,0.6736,United,what a really great &amp; flattering story about you! you should be very proud :) (via ),@united What a really GREAT &amp; FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via @ParachuteGuy)
570211810038521856,negative,1.0,Late Flight,1.0,United,common!! keep your paper work ready and don't delay our flights(#1585)and meetings,@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago
567836310775324672,negative,1.0,Can't Tell,1.0,Delta,just lost my business enjoy your profits,@JetBlue just lost my business   Enjoy your profits
570033429816999936,negative,1.0,Customer Service Issue,1.0,American,- i'm pregnant with twins and you're going to abandon me overnight in an airport? no hotel? when it's your fault?,@AmericanAir @USAirways - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault?
567828425278283777,neutral,0.6451,,0.0,Delta,is there no way to switch to earlier flight to jfk even if i checked a bag?,@jetblue is there no way to switch to earlier flight to JFK even if I checked a bag?
568888167681695744,positive,0.6322,,,Delta,thanks for your reply. it was flight 1572.,@JetBlue thanks for your reply. It was flight 1572.
568609430754865152,negative,1.0,Late Flight,1.0,US Airways,sitting on the tarmac waiting to deplane 40+ minutes. the level of service i've come to expect.,@USAirways sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect.
569340749466226688,negative,1.0,Late Flight,0.6787,United,the drunk guy you threw out of flight ua936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food.,@united the drunk guy you threw out of flight UA936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food.
568834851517771776,negative,1.0,Customer Service Issue,0.3608,United,"you just tried to charge $750 for a $539 flight when i tried to make a change over the phone, not including $200 change fee. wtf?","@united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?"
569531274991239168,negative,1.0,Late Flight,1.0,United,"as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. get ur shit together","@united as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together"
569889846472409088,neutral,0.6598,,0.0,Delta,...and when did your legal department start running your social media channels?,@JetBlue ...and when did your legal department start running your social media channels?
569842758967386112,negative,1.0,Customer Service Issue,0.9303,American,how can i get you guys to respond to my tweets and dm??? really sad feeling to be ignored.,@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.
569903840507506688,negative,1.0,Late Flight,0.3456,United,sitting in a plane with no pilot. thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks,@united sitting in a plane with no pilot.  Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks
569125454684278785,neutral,0.6733,,,Delta,going to san juan!,@JetBlue going to San Juan!
568821402389893120,negative,1.0,Bad Flight,0.3693,US Airways,no you not sorry. i am trying 2 add a day 2 my vacation but there is a $200 charge just 2 change flights,@USAirways no you not sorry. I am trying 2 add a day 2 my vacation but there is a $200 charge just 2 change flights
568183699658944512,negative,1.0,Lost Luggage,0.3366,United,the supervisor on situation- stacey took all our details-no claim number given to us,@united the supervisor on situation- Stacey took all our details-no claim number given to us
567775685796589568,negative,0.6596,Customer Service Issue,0.3404,Southwest,i just sent it over,@SouthwestAir I just sent it over
570252614320783361,negative,0.669,Customer Service Issue,0.669,American,i need an answer why we can't get into wichita falls.,@AmericanAir I need an answer why we can't get into Wichita Falls.
569627005852917762,negative,1.0,Bad Flight,0.6211,United,"your b737-800w literally the smallest seats i have ever have, my dad got stuck in the tiny bathroom ad well #disspointed #premier1k","@united your b737-800w  literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k"
568856905445199872,neutral,1.0,,,Southwest,"i have a credit that expires a month before my flight, is there any possible way i can have that extended?","@SouthwestAir I have a credit that expires a month before my flight, is there any possible way I can have that extended?"
569628922431873025,negative,1.0,Flight Attendant Complaints,0.6922,Delta,"seriously, what is your solution? who exactly will help my 5 year old if there's a problem with the plane?","@JetBlue Seriously, what is your solution? Who exactly will help my 5 year old if there's a problem with the plane? http://t.co/vPDRPLXj5a"
568492016587436033,neutral,0.6606,,0.0,Delta,does not take fraud as seriously?,@JetBlue Does @AirCanada not take fraud as seriously?
569465299495358466,negative,0.6511,Bad Flight,0.3591,US Airways,xna has tsa precheck! would be nice if your system knew that.,@USAirways XNA has TSA Precheck! Would be nice if your system knew that.
569887230019284993,positive,0.6487,,,Southwest,thanks! confirmation number just dmed. appreciate any help!,@SouthwestAir Thanks! Confirmation number just DMed. Appreciate any help!
569292859909672960,positive,0.6519,,0.0,Southwest,yes! just a few minutes after my tweet. she was able to reschedule her flight. thanks!,@SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!
569623849752358912,positive,0.6779,,0.0,American,"i'm flying with your competitor today, starts with an u and ends with d. i will never make that mistake again. #americanforlife","@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife"
568805696780824576,positive,1.0,,,Virgin America,hi! just wanted to see if you have any new routes planned this year for newark. love flying you guys and hope to do so more!,@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!
569977492720779264,negative,1.0,Late Flight,1.0,United,gate announcement states delay due to maintenance yet app says late flight arriving aircraft tell the truth!,@United gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft  tell the truth! @unfriendly
569627480425766912,negative,1.0,Customer Service Issue,1.0,Virgin America,i need to register a service dog for a first class ticket from sfo &gt; dulles. the phone queue is an hour or longer. pls advise,@VirginAmerica I need to register a service dog for a first class ticket from SFO &gt; Dulles. The phone queue is an hour or longer. Pls advise
568226977070632960,negative,1.0,Customer Service Issue,1.0,US Airways,emailed them a week ago and still nothing...,@USAirways Emailed them a week ago and still nothing...
569264736455536641,negative,1.0,Cancelled Flight,1.0,United,u cancelled flighted my flight from iad to jax. was supposed to use plane from bna but u used that plane for another destination instead. 1/2,@united u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2
567818961716387840,negative,1.0,Customer Service Issue,0.6619,US Airways,"and really, it's a middle initial versus middle name. all else the same. not spending my time on your computer issues.","@USAirways And really, it's a middle initial versus middle name. All else the same. Not spending my time on your computer issues."
568449649951907840,neutral,1.0,,,US Airways,question is will he and his lady behave...,@USAirways @CakeNDeath Question is will he and his lady behave...
568425737092513792,positive,1.0,,,Southwest,"- thanks to the agent boarding 1137, atl-aus. left my wallet on the inbound. he found it for me!","@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!"
568495595440234496,positive,0.6762,,,Delta,seems a few of my friends speak highly as well. now we just need to find a decent priced way to go from yvr to sea and overnight.,@JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.
569925308368883713,negative,1.0,Customer Service Issue,1.0,American,who is the next stop after customer service.,@AmericanAir @usairways who is the next stop after customer service.
568852572188098561,neutral,0.6222,,0.0,US Airways,sure did. i have carried this bag on numerous times on the same style plane. planning accordingly apparently accounts for nothing,@USAirways sure did. I have carried this bag on numerous times on the same style plane. Planning accordingly apparently accounts for nothing
568844097374560256,positive,0.6889,,,United,appreciate the sentiment and you were able to get me off the ground;still missed connection,@united appreciate the sentiment and you were able to get me off the ground;still missed connection
568970344154836993,neutral,1.0,,,Delta,flight 1183 to orlando.,@JetBlue flight 1183 to Orlando.
568509763048357888,negative,1.0,longlines,1.0,United,1k use to be special. 80 people in group one. why not board global and 1k together?,@united 1k use to be special.  80 people in group one.   Why not board global AND 1k together? http://t.co/qd2lyUXAZg
569853568200503296,negative,0.6801,Customer Service Issue,0.3424,American,trying to make an online flight booking problems one way from barbados -nyc but wont let me as says i need a barbados cc...why??!,@AmericanAir Trying to make an online Flight Booking Problems one way from Barbados -NYC but wont let me as says I need a Barbados CC...why??!
569510828023488512,negative,0.6734,Late Flight,0.6734,United,they let us board again but will we fly this time? who knows! #shouldhaveflowndelta,@united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta
570021795123699712,negative,1.0,Customer Service Issue,0.6688,American,why would it take that long? my credit card company says the card hasn't been charged yet. should it take 5 days for this?,@AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?
568582403670851584,negative,1.0,Late Flight,1.0,United,never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. makes 10 straight delays,@united Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays
568126722903814144,negative,1.0,Late Flight,1.0,Delta,i may need to. i had a 40 minute layover and now have a 15 min delay on my first flight.,@JetBlue I may need to. I had a 40 minute layover and now have a 15 min delay on my first flight.
569163371746095104,negative,1.0,Lost Luggage,1.0,United,lost bag in huston we leave for a bahamas cruise today from #nola and had to buy all new stuff. customer service is non existent,@united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent
568607013212590080,negative,1.0,Late Flight,0.6747,United,"i was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport. how will you make this right?","@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport.  How will you make this right?"
568505918540750848,negative,0.6606,Late Flight,0.6606,US Airways,not moving we are in the tarmac delayed for some unknown reason. i'll keep you posted,@USAirways not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted
569155039983497216,negative,1.0,Can't Tell,0.6593,United,airlines 1st &amp; only time i ever fly your airline! what a disgrace. i should've listened to your tweet! #horrible,@united airlines 1st &amp; only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE
567969280752521216,neutral,1.0,,,Southwest,hopefully nashville is open. i want to come home today,@SouthwestAir @CourtSnod hopefully Nashville is open. I want to come home today
568502766747971585,positive,1.0,,,Delta,thanks to julian at login for getting me onto an earlier flight back to dca,@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA
570175669096882176,negative,0.6296,Customer Service Issue,0.6296,United,"i hadn't filed a refund claim as i was told there was no charge by your dm. this is disputed by my bank, hence why i would like(1/2)","@united I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1/2)"
569747280552538112,negative,1.0,Can't Tell,1.0,American,the word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due.,@AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due.
568436966628261889,negative,1.0,Flight Attendant Complaints,0.3728,Southwest,nothing express about your express bag drop at phoenix sky harbor,@SouthwestAir nothing express about your express bag drop at Phoenix Sky Harbor
568531020267458561,positive,1.0,,,Southwest,thank you! ❤️❤️❤️ you guys!,@SouthwestAir thank you! ❤️❤️❤️ you guys!
569204185318723584,positive,1.0,,,Delta,thank you alicia! #exceptionalservice,@JetBlue Thank you Alicia!  #ExceptionalService
568724299873431552,negative,1.0,longlines,0.3641,Southwest,"three flights with three check in agents, not enough. #missedflight back to jet blue","@southwestair three flights with three  check in agents, not enough. #missedflight  back to Jet Blue"
569144929093615616,neutral,1.0,,,United,757 n33103 taxies departing as ua26 to newark liberty airport,@united 757 N33103 taxies @bhx_official departing as UA26 to Newark Liberty Airport http://t.co/IALiCEH2FT
568818517694402561,negative,1.0,Customer Service Issue,0.6964,Southwest,can you answer the phone so i can change my flight plans. srsly.,@SouthwestAir can you answer the phone so I can change my flight plans. Srsly.
569782378270314498,negative,1.0,Bad Flight,1.0,American,i certainly hope my la /pbi on 25 th has a new plane . the seats on feb 11 th flight ( in reverse) god awful,@AmericanAir I certainly hope my LA /PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful
570243767585935360,positive,0.6578,,,Delta,longing to look into the blue eyes. #firstlove,@JetBlue Longing to look into the blue eyes. #firstlove
569665193266909184,negative,1.0,Late Flight,0.3602,American,its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired,@AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired
569928277613256704,negative,1.0,Late Flight,1.0,United,ua5396 can wait for me. i'm on the ground trying to get to the gate after we were moved to b. this is crap.,@united UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap.
569558377178603520,negative,1.0,Cancelled Flight,1.0,US Airways,inconvenience? are you people freaking nuts? this guy has two kids with him and you strand him in an airport! #fail,@USAirways @corybronze  INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL
569678058199732225,negative,1.0,Late Flight,0.7026,Delta,im still waiting??? no answer!!,@JetBlue im still waiting??? No answer!!
569999790328541184,negative,1.0,Flight Attendant Complaints,0.6629999999999999,United,i was denied getting on the plane w/o getting the chance to prove it fits. i'm not a rookie. read my bio.,@united I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio.
569709103188197376,negative,1.0,Late Flight,0.3389,US Airways,"we flew out, through and into good weather. when we landed, another technical issue with gate. improve service or lose customers","@USAirways we flew out, through and into good weather. when we landed,  another technical issue with gate. improve service or lose customers"
568457722909368320,positive,0.6436,,,US Airways,that's where we are now. thank you.,@USAirways that's where we are now. Thank you.
567818690096541696,negative,1.0,Bad Flight,0.6768,US Airways,"very disappointed i wasn't ""allowed"" to change seats after checking in early online for a flight tomorrow morning.","@USAirways very disappointed I wasn't ""allowed"" to change seats after checking in early online for a flight tomorrow morning."
568011935347838977,neutral,1.0,,,Virgin America,can u help with flights to get a 2y old battling cancer who needs treatment in 🇺🇸 💗 🎀 💗,@VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in 🇺🇸 @FreyaBevan_Fund 💗 🎀 💗
569917824078090242,negative,1.0,Cancelled Flight,1.0,American,6 hours to get backs back after being sat on a plane for 4 hours to have flight cancelled flightled with only one small drink,@AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink
568853249551409153,positive,1.0,,,United,looks like they came through. thanks again for the help.,@united Looks like they came through. Thanks again for the help.
569372422509453313,negative,1.0,Late Flight,0.3544,US Airways,surely there are some other ways to help me - i can't really afford another 4 hours now. pls follow me so we can dm,@USAirways surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM
569237160886276096,negative,1.0,Can't Tell,0.6543,Delta,i've been in pricing for 8 years to know that 70 bucks a seat is criminal. 20-30 i understand. #pricing #flying #jetblue #pricewise,@JetBlue I've been in pricing for 8 years to know that 70 bucks a seat is criminal. 20-30 I understand. #pricing #flying #jetblue #pricewise
569665260375793664,negative,1.0,Customer Service Issue,1.0,American,this is awful customer service.,@AmericanAir this is awful customer service.
567982195471736833,neutral,0.6768,,0.0,United,it sucks not having the money to book a flight to see the love of my life. 2600 miles away.,@united it sucks not having the money to book a flight to see the love of my life. 2600 miles away.
569939532096925697,neutral,1.0,,,Delta,block me bike rt : our fleet's on fleek.,BLOCK ME BIKE RT @JetBlue: Our fleet's on fleek. http://t.co/2z3hGqPRSG
568125723594133504,neutral,0.6821,,0.0,Delta,nope. currently sitting at my gate.,@JetBlue nope. Currently sitting at my gate.
569974705811107840,neutral,0.6438,,0.0,American,it was 639,@AmericanAir it was 639
569780773194113025,negative,1.0,Lost Luggage,0.6353,United,"i'm glad you didn't mean to, but it doesn't excuse your inefficiency! only took 70min for the bags, we were your only arrival flight","@united I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight"
569647082870415361,negative,0.6735,Cancelled Flight,0.3469,US Airways,pilot tells me that all and us airways flights across the country have stopped due to a computer system failure.,@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.
569151367702401025,negative,1.0,Customer Service Issue,1.0,US Airways,"on hold for 1hr, 30min. not willing to hang in there as long as . answered in 7 min. u are not 1 yet.","@USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet."
569083218554519552,negative,0.68,Can't Tell,0.35,US Airways,"umm, can you define 'extra time'?","@USAirways Umm, can you define 'extra time'?"
568258906159501312,negative,1.0,Can't Tell,0.3444,United,please review and fix your baggage procedures at dulles because it happens every week when my sister travels there on your airline,@united please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline
567786807224705027,negative,1.0,Cancelled Flight,1.0,US Airways,"i just want to get home before wednesday... joke is over, 50hrs of cancelled flightlations and delays is enough!","@usairways I just want to get home before Wednesday... Joke is over, 50hrs of Cancelled Flightlations and delays is enough!"
569730747675897856,positive,1.0,,,American,you're my early frontrunner for best airline! #oscars2016,@AmericanAir you're my early frontrunner for best airline! #oscars2016
568166054624669696,negative,1.0,Cancelled Flight,0.6677,United,thanks for not letting me switch flights bc i had a checked bag then cancelled flighting my flight forcing me to take another 3 hrs late flightr!,@united thanks for not letting me switch flights Bc I had a checked bag then Cancelled Flighting my flight forcing me to take another 3 hrs Late Flightr!
569284887955558401,neutral,1.0,,,Delta,will i be charged a fee to do so?,@JetBlue will I be charged a fee to do so?
567800930683609088,negative,1.0,Customer Service Issue,1.0,United,thanks for your attention. i would actually like to make a specific complaint about customer service at dca. what is my best option?,@united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?
569012492598251520,negative,1.0,Customer Service Issue,0.6415,United,on last flight of the day no less. i am now driving 4 hours to aspen thru a snowstorm thx to your teams lack of customer empathy,@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy
567722689989578752,neutral,1.0,,,Southwest,where should i fly by may 3rd? plz advise.,@SouthwestAir Where should I fly by May 3rd? Plz advise.
569088496117415937,positive,1.0,,,United,service by staff was great as usual. cleanliness and smells a bit much. i'll be back. #satisfied traveler,@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler
569225085330071554,neutral,1.0,,,Southwest,could u put one here in baltimore?,@SouthwestAir could u put one here in Baltimore? http://t.co/vLCI2KV1IP
569644171331538945,negative,1.0,Bad Flight,0.3556,United,seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever,@united seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever
569923761232850944,neutral,1.0,,,Delta,...really?,@JetBlue ...really?
567809403668430849,negative,1.0,Late Flight,1.0,US Airways,flight 4524 delayed for 2 hours for a deadhead crew. lets make 150 paying customers wait ...that is great service #usairways,@USAirways flight 4524 delayed for 2 hours for a deadhead crew.  Lets make 150 paying customers wait ...that is great service #USAirways
568916674168135681,negative,1.0,Customer Service Issue,0.3395,Delta,i'm a trying ! but i'm tired and getting grumpy !,@JetBlue I'm a trying ! But I'm tired and getting grumpy !
567842439911858176,negative,1.0,Customer Service Issue,0.6544,US Airways,stop reposting same autoresponse that was return flight home #imateacher. couldnt get to rsw #neptune#waivethefee #notmyfault,@USAirways Stop reposting same autoresponse  That was return flight home #imateacher. Couldnt get to RSW  #neptune#waivethefee #notmyfault
569738487269756928,negative,0.6667,Cancelled Flight,0.6667,American,"flight from phl to austin cancelled flighted, headed to houston, delayed, now have to pay to rent a car and drive 3 hrs to austin","@AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin"
567801274293563393,negative,1.0,Cancelled Flight,0.6309,US Airways,i have been rebooked but it has been handled very unprofessionally. cancelled flightations happen but the disorganization is uncalled for.,@USAirways I have been rebooked but It has been handled very unprofessionally. Cancelled Flightations happen but the disorganization is uncalled for.
568173309747048448,positive,1.0,,,Delta,what a great idea! #cometoaustin,@JetBlue What a great idea! #cometoAustin
568402562107498497,neutral,1.0,,,US Airways,"flight us 723 from to passing over at 20,000 ft this morning.","@USAirways Flight US 723 from @DublinAirport to @PHLAirport passing over @LoveLoughNeagh at 20,000 ft this morning. http://t.co/FRd0cAy6DA"
570249083790733312,negative,1.0,Customer Service Issue,0.6536,United,blackmailed me into paying £130 extra or having my return ticket nullified in san francisco airport. terrible service from rep #scam,@united Blackmailed me into paying £130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam
569916324471828481,negative,1.0,Customer Service Issue,0.3579,United,"in 2015, united is ""unable"" to look up a flight reservation by passenger name at the yyz check-in counter - wow smh #customerservice","@united In 2015, United is ""unable"" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice"
569263373092823040,negative,1.0,Cancelled Flight,1.0,US Airways,how is it that my flt to ewr was cancelled flightled yet flts to nyc from usairways are still flying?,@USAirways how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying?
569266206596734976,positive,1.0,,,Southwest,replacing with beer! bravo!👏👏 cheers! 🍻🍻,@SouthwestAir replacing @vitaminwater with beer! Bravo!👏👏 Cheers! 🍻🍻 @Leinenkugels @DosEquis @FatTire
568163524314144768,negative,1.0,Customer Service Issue,1.0,US Airways,no they dont. i think i already said that. no one responds. its an auto response. wait is this an auto response??????,@USAirways no they dont.  I think I already said that.  No one responds.  Its an auto response.  Wait is this an auto response??????
569890681361186818,negative,1.0,Flight Attendant Complaints,0.7021,United,. is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?,@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?
570051191943483392,neutral,0.6684,,0.0,United,"rebooting chicago dispatch system, need as i'm tired of sitting on planes","@united rebooting Chicago dispatch system, need @pivotalcf as I'm tired of sitting on planes"
567713868747902976,negative,1.0,Customer Service Issue,0.6721,Southwest,"husband on hold 2.5 hrs, got disconnected!new wait 30 min. can't confirm res due to the fact he booked on line! nuts!","@SouthwestAir husband on hold 2.5 hrs, got disconnected!New wait 30 min. Can't confirm res due to the fact he booked on line! Nuts!"
569711923148689408,negative,1.0,Can't Tell,1.0,American,ticks me off.,@AmericanAir ticks me off.
569653752279531521,negative,1.0,Cancelled Flight,0.6726,American,"plane breaks, unloads the passengers, told to re enter to only come back off. flight cancelled flightled, missed wedding. #badbusiness","@AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness"
569981015378112512,negative,0.6632,Customer Service Issue,0.3474,US Airways,"awesome... doors close in 2 minutes, flight leaves in 17 minutes... and the plane just got here. wth?","@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?"
569938319024332801,negative,1.0,Can't Tell,0.6905,American,you don't care about keeping your customers safe or at least you didn't care about my sister,@AmericanAir You don't care about keeping your customers safe or at least you didn't care about my sister
569720969947848704,negative,1.0,Lost Luggage,1.0,American,tell that piece of shit to get fucked... i'll fly exclusively with you for life...,@AmericanAir @ArminRosen @ggreenwald Tell that piece of shit to get fucked... I'll fly exclusively with you for life...
570259700937134080,neutral,0.7068,,0.0,American,“: bet these birds wish they'd flown south for the #winter... lol,“@AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/tY9C0Gae2o” Lol
567786224812060672,negative,1.0,Lost Luggage,1.0,United,"supposedly, they're out for delivery. i'll believe it when i see it.","@united Supposedly, they're out for delivery. I'll believe it when I see it."
568148149610483712,negative,1.0,Customer Service Issue,0.6704,United,", i booked our flights w/ . i saw the same prices each time i searched. it wasn't the least bit frustrating. #customerservice","@united, I booked our flights w/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice"
569317747101982720,negative,1.0,Lost Luggage,0.6534,Southwest,"50min to get bag checked n atx, miss my flight, spend all day , n not get my baggage at the end of it all. #epitimeoffail","@SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all.  #epitimeoffail"
569844102239531008,neutral,0.6699,,0.0,Delta,"no one yet but some, fl 8162","@JetBlue no one yet but some, fl 8162"
570248991704788992,negative,0.6782,Customer Service Issue,0.6782,American,airline trouble this winter &amp; not getting good customer service? contact we negotiate w/companies foru!,@AmericanAir Airline trouble this winter &amp; not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate w/companies forU!
569248437050302464,neutral,1.0,,,Virgin America,can you please get me to the new york area before monday afternoon,@VirginAmerica can you please get me to the new york area before monday afternoon
568810170383536128,positive,1.0,,,Delta,thank you for always have the most amazing customer service! bring on the disney princess half marathon,@JetBlue thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon
569974766393823233,negative,1.0,Lost Luggage,1.0,American,where is my bag?!?!?!,@AmericanAir WHERE IS MY BAG?!?!?!
567866511626346496,negative,0.6948,Can't Tell,0.3522,Southwest,not very helpful trying to get out of nashville.should waive change fee for 2/18.,@SouthwestAir not very helpful trying to get out of Nashville.Should waive change fee for 2/18.
569705563287896064,positive,0.6629,,,United,thank you!,@united thank you!
568989005162766337,neutral,1.0,,,Virgin America,"beats expectations, shares take off - santa cruz sentinel","@VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http://t.co/qm9dQbai6G"
568114394397147137,neutral,0.6764,,,United,trade show! come by both 130 for awesome deals on #sunkist and ! $$,@united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http://t.co/1L9sCWPhph
568853440794730496,neutral,1.0,,,Southwest,i am following you now.,@SouthwestAir  I am following you now.
569552374882299904,neutral,1.0,,,United,what's the status of flight 1008 bogotá-houston?,@united what's the status of flight 1008 Bogotá-Houston?
568056298937430016,negative,1.0,Can't Tell,0.6575,Southwest,i consider myself a loyal customer to the brand but i'm astounded at the lack of concern about customer's flying experiences.,@SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences.
567727490567639041,neutral,1.0,,,Delta,"i have a internal bleed in my foot, and i am flying next tuesday, what should i. do :( these. leeds come randomly. i","@JetBlue I have a internal bleed in my foot, and I am flying next Tuesday, what should I. Do :( these. Leeds come randomly. I"
569542699222573056,negative,1.0,Cancelled Flight,0.6596,US Airways,3rd time cut off after 10+ minutes on hold with chairmans desk?!??? wth how are we supposed to rebook cancelled flightled flights?!?!?,@usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!?
569380739285786625,negative,1.0,Customer Service Issue,0.6697,US Airways,obviously your corporate definition of patience needs to be reviewed. #pleasehurryup #answerphone #reschedulemyflight,"@USAirways obviously your corporate definition of PATIENCE needs to be reviewed.
#Pleasehurryup #answerphone #reschedulemyflight"
568178665189711872,negative,1.0,Cancelled Flight,1.0,United,idea: if u don't want us to be frustrated don't cancelled flight flights because your crew overflowed a toilet. get a plumber,@united idea: if u don't want us to be frustrated don't Cancelled Flight flights because your crew overflowed a toilet. Get a plumber
569922365322338304,positive,0.6513,,0.0,US Airways,"okay, great. thank you!","@USAirways okay, great. Thank you!"
570261193685749760,negative,1.0,Flight Attendant Complaints,0.3446,American,since you don't care about what happens to your passengers on your planes we will now be contacting the police dept,@AmericanAir since you don't care about what happens to your passengers on your planes we will now be contacting the Police Dept
569342641571291136,negative,1.0,Can't Tell,0.6527,Delta,why did you interupt the staduim series on . i dont need to see your stupid commercials or emergency. info.,@JetBlue Why did you interupt the Staduim Series on @NHLonNBCSports. I dont need to see your stupid commercials or Emergency. Info.
568489700232695808,neutral,1.0,,,Delta,repping the bruins in cleveland at rock n roll hof &amp; the christmas story house #jetbluebruins,@JetBlue @NHLBruins repping the Bruins in Cleveland at Rock n Roll HOF &amp; The Christmas Story house #JetBlueBruins http://t.co/JKnWuGJ778
570032541933051904,negative,1.0,Lost Luggage,1.0,American,have such a bad rep for loosing costumers luggage. i stopped flying them a while back.,@AmericanAir have such a bad rep for loosing costumers luggage. I stopped flying them a while back.
569339467615506435,negative,1.0,Flight Attendant Complaints,0.6334,United,well this one missed the mark. she was in a snit from the minute i stepped up to the counter,@united well this one missed the mark.  She was in a snit from the minute I stepped up to the counter
569208219072991233,negative,0.6923,Customer Service Issue,0.6923,Southwest,😅 you won't let me change my reservation online so now i'm just wasting my time.,@SouthwestAir 😅 you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5
569535527227150336,negative,1.0,Customer Service Issue,0.6987,US Airways,your service sucks.,@USAirways your service sucks.
567767091579592704,positive,0.6895,,,Southwest,got it squared away. thank you. i had a man on the inside help me out!,@SouthwestAir got it squared away. Thank you. I had a man on the inside help me out!
567785191901376512,negative,1.0,Customer Service Issue,1.0,Virgin America,grouping virgin in with the others now. bos weather has exposed their actual cus serv model. never flight booking problems with virgin again!,@VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again!
569926674353160192,neutral,0.6742,,,Delta,“: our fleet's on fleek. 😎,“@JetBlue: Our fleet's on fleek. http://t.co/H11jglw74L”ayyy 😎
568840724700995584,negative,1.0,Flight Booking Problems,0.3895,Virgin America,"funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. i dislike this!","@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!"
569708573762023424,neutral,1.0,,,American,"flight 1388 tomorrow 5:15 am, status please, thanks","@AmericanAir flight 1388 tomorrow 5:15 am, status please, thanks"
570074662086045696,negative,1.0,Customer Service Issue,1.0,US Airways,"disgusted with your poor customer service. u wrongfully remove &gt; 65,000 miles from my dividend miles and no live person,","@USAirways Disgusted with your poor customer service. U wrongfully remove &gt; 65,000 miles from my Dividend Miles and no live person,"
569951222515539968,neutral,1.0,,,American,could you check if there is svu space on aa199 mxp-jfk feb 28th? thanks,@AmericanAir could you check if there is SVU space on AA199 MXP-JFK Feb 28th? Thanks
569684298107740160,neutral,0.6298,,0.0,American,"know that i could use that for a flight into canada. by they time they figured it out, it was too late flight to check our bags","@AmericanAir know that I could use that for a flight into Canada.  By they time they figured it out, it was too Late Flight to check our bags"
569604425238454273,negative,1.0,Flight Booking Problems,0.5561,American,my flt is at 7a tom. i have now rec'd notification that i'm going out from some other airport,@AmericanAir my flt is at 7a tom. I have now rec'd notification that I'm going out from some other airport
569961511440879616,neutral,1.0,,,Delta,“: our fleet's on fleek. #freberg15,“@JetBlue: Our fleet's on fleek. http://t.co/XX5QSCjlL1” @BrandsSayingBae #Freberg15
569292823805042688,positive,1.0,,,United,tonight you made this fred flintstone happy with an upgrade to 1st class.,@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR
567808748711051264,neutral,1.0,,,Delta,call me when you do and we’ll have to hook up!,@JetBlue Call me when you do and we’ll have to hook up!
568128904260685824,negative,1.0,Customer Service Issue,0.6482,US Airways,would it kill you to let me put my tsaprecheck number on my reservation?,@usairways would it kill you to let me put my tsaprecheck number on my reservation?
568435290722975745,negative,1.0,Can't Tell,0.6968,United,"that doesn’t make any sense. i’ve been 1k for over 5 years, and you’re making it harder to keep me loyal.","@united That doesn’t make any sense. I’ve been 1K for over 5 years, and you’re making it harder to keep me loyal."
568945562705371136,negative,1.0,Bad Flight,1.0,Southwest,alist pref doesn't do any good if direct to atl is always wifiless. flight 1701.,@SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701.
568481998257430530,negative,1.0,Can't Tell,0.3438,US Airways,no i got to philly on monday and got to my final destination south carolina on wednesday. its not acceptable.,@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.
568782924302065665,negative,1.0,Cancelled Flight,1.0,United,"flight from vegas to houston cancelled flighted this morning ""due to operation"" what does this mean!???? thank god i woke up early today!","@united flight from vegas to houston Cancelled Flighted this morning ""due to operation"" what does this mean!???? Thank god I woke up early today!"
569107706302357504,negative,1.0,Customer Service Issue,0.6696,US Airways,"it's pretty hilarious that you want to finish his awful experience before doing something. make it right, now.","@USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now."
568553063935557632,negative,0.6374,Can't Tell,0.6374,US Airways,never fails to disappoint.,@USAirways never fails to disappoint.
569715707736420352,negative,1.0,Can't Tell,1.0,United,customers aren't dumb. these revenue based programs will hurt everyone. not gonna save money like you think,@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think
569538135916351489,positive,1.0,,,Delta,“: beautiful shot.. thanks for sharing. using #flyfi to post? ;)” your welcome! not on this flight. it was a quickie;),“@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)” Your welcome! Not on this flight. It was a quickie;)
570277724385734656,positive,1.0,,,Virgin America,so excited for my first cross country flight lax to mco i've heard nothing but great things about virgin america. #29daystogo,@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo
568578230933979136,negative,1.0,Cancelled Flight,0.6547,Southwest,is seriously the worst. i don't remember the last time i or someone i knew had a flight that wasn't delayed / cancelled flightled / etc!,@SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed / Cancelled Flightled / etc!
568480213123919874,negative,1.0,Can't Tell,1.0,US Airways,i feel sorry for aa,@USAirways @americanair I feel sorry for AA
569247182337019904,positive,1.0,,,United,rhonda c. at atlanta airport redeemed you guys. she got us straightened out.,@united Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out.
569181243385909249,negative,1.0,Cancelled Flight,1.0,Southwest,pls help. on hold 4 long time now. travelling 4 business and flight 2 orf from mci was cancelled flightled. need to get out there asap.,@SouthwestAir Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled.  Need to get out there ASAP.
569922305423495168,negative,1.0,Cancelled Flight,1.0,American,my flight through dallas was cancelled flightled and i talked to reservations agent and got a new flight but have not received an email,@AmericanAir My flight through Dallas was Cancelled Flightled and I talked to reservations agent and got a new flight but have not received an email
570227149682155520,neutral,1.0,,,United,yes please! trying to get to pop- in newark now....,@united yes please! Trying to get to POP- in Newark now....
569639823734128640,negative,0.6721,Can't Tell,0.3361,United,"tweet bots obviously don't get sarcasm, making computers more and more like real people.","@united @lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people."
569606089316167680,positive,1.0,,,Southwest,ohk. thank you!!! b/c of the inexpensive airfares that southwest has i can now travel around.,@SouthwestAir ohk. Thank You!!! B/C of the inexpensive airfares that Southwest has I can now travel around.
569608265623064576,negative,1.0,Flight Attendant Complaints,1.0,American,"first the pilot, then the catering...","@AmericanAir first the pilot, then the catering..."
568211739059326976,positive,1.0,,,Southwest,thanks so much for making my night 😀 cannot wait for my trip next week!,@SouthwestAir thanks so much for making my night 😀 cannot wait for my trip next week! http://t.co/NbZ45jCd1r
568088650430468096,negative,1.0,longlines,0.3609,US Airways,would you guys please send service agents to gate b15 in philly? all the people missed there connections and there's only 2.,@USAirways Would you guys please send service agents to gate B15 in Philly?  All the people missed there connections and there's only 2.
568562512284659713,negative,1.0,Late Flight,1.0,United,"ouch, delays due to mechanical issues again qro will have to wait! yall seem to be falling apart #alwaysdelayed #unitedfail","@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail"
567800574051151872,negative,0.9277,Customer Service Issue,0.4821,Southwest,i never got a cancelled flightlation text from this morning either #bushleague or a number to call #weakservice,@SouthwestAir I never got a Cancelled Flightlation text from this morning either #bushleague or a number to call #weakservice
570286035118071808,negative,1.0,Customer Service Issue,0.6826,US Airways,over an hour on hold so far,@USAirways @AshleyKAtherton Over an hour on hold so far
568884211739971584,positive,0.6561,,,United,“: we will follow up with our maintenance team. thanks for the tweet. ^kp” thank you! united cares!,“@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU!  United Cares!
568431720707579904,neutral,1.0,,,Southwest,adds new direct flights from #columbus to oakland &amp; boston starting august 2015 #cmh #oak #bos,@SouthwestAir adds new direct flights from #Columbus to Oakland &amp; Boston starting August 2015 #cmh #oak #bos
569536168301211649,negative,1.0,Customer Service Issue,1.0,US Airways,color me confused but why would i need to call and do this. update your procedures and policies. you can see who is connecting,@USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting
569642078990258176,negative,0.6703,Can't Tell,0.3626,United,what is this subtlety gate changes? are you kidding with me?,@united what is this subtlety gate changes? Are you kidding with me?
569792291264712704,neutral,0.664,,,United,the child is two years old,@united the child is two years old
569119050682339329,positive,0.6729,,,US Airways,ok. thank you,@USAirways ok. Thank you
567737554087059457,neutral,0.6617,,,Southwest,"i noticed the rates increased a few days ago, or the promotion ended. any idea when another promotion will be coming?? thanks!","@SouthwestAir I noticed the rates increased a few days ago, or the promotion ended. Any idea when another promotion will be coming?? Thanks!"
569883848470859776,neutral,1.0,,,American,any way that we could look at other options for today?,@AmericanAir Any way that we could look at other options for today?
569678975049588737,negative,1.0,Late Flight,1.0,United,please tell clt flight 4232 needs a gate. waiting now for 15 mins.,@united please tell CLT flight 4232 needs a gate. Waiting now for 15 mins.
567827275619549184,negative,0.6317,Flight Booking Problems,0.6317,United,also why can't i pre-select seats on sfo-&gt;yyz flight? i'm a canadian flight booking problems on,@united also why can't I pre-select seats on SFO-&gt;YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv.
568093190185566208,neutral,1.0,,,Southwest,“: can you follow back for a quick dm? ^sw”followed,“@SouthwestAir: @saysorrychris Can you follow back for a quick DM? ^SW”followed
568794248654426112,positive,0.7053,,,Delta,"thanks! hope i don't look like a complainer, i've written of good experiences w/you in the past and am making do in terminal 5 :)","Thanks! Hope I don't look like a complainer, I've written of good experiences w/you in the past and am making do in terminal 5 :) @JetBlue"
569890309624082432,negative,1.0,Bad Flight,0.7038,US Airways,would have been nice to be offered in flight credit. especially since i'm staring at empty overhead room.,@USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room.
569325988921810945,negative,1.0,Can't Tell,0.6702,United,which just speaks to basically the worst designed web system ever.,@united Which just speaks to basically the worst designed web system ever.
567928302725263360,negative,1.0,Bad Flight,0.3527,US Airways,stranded in cold texas and getting sick because you overbooked the flight and gave my seat away. #gooutofbusiness,@USAirways @AmericanAir stranded in cold Texas and getting sick because you overbooked the flight and gave my seat away. #gooutofbusiness
570240625536323585,negative,0.6812,Lost Luggage,0.3652,American,"yes, talked to them. fll says is at central. central says is at fll and here we go again. i'm betting this will go 6 mths","@AmericanAir Yes, talked to them. FLL says is at central. Central says is at FLL and here we go again. I'm betting this will go 6 mths"
567732946241470464,negative,1.0,Customer Service Issue,1.0,US Airways,still crickets from customer service.,@USAirways still crickets from customer service.
568946758404808704,positive,1.0,,,United,she's the type of person that can make a customers day! i fly 100+ times a year &amp; she's one of the top flight attendants i've had!,@united she's the type of person that can make a customers day! I fly 100+ times a year &amp; she's one of the top flight attendants I've had!
567782346833686528,negative,1.0,Lost Luggage,1.0,United,"hi jh, my experience with united has been entirely disgusting but yes, i'd like assistance in getting compensated for my bag.","@united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag."
569843082994315264,positive,1.0,,,Southwest,me on one of your planes!!! thanks for taking me arizona 184!,@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue
569906035269324800,negative,1.0,Customer Service Issue,1.0,American,just deplaned at o'hare gate k13. why don't you send a customer service rep to discuss my situation? god knows...,@AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows...
568083588308197376,negative,1.0,Late Flight,1.0,Delta,"you are missing the point. the flight left an hour late flight. why are you allowed to be that late flight, and still charge me $50 and 10hrs?","@JetBlue you are missing the point. The flight left an hour Late Flight. Why are you allowed to be that Late Flight, and still charge me $50 and 10hrs?"
569022319437357056,negative,1.0,Damaged Luggage,1.0,Virgin America,luggage was severely dented/missing wheel coming off baggage claim in san. luggage agent miranda (i think) wasn't any help.,@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.
569753555181006848,negative,1.0,Flight Attendant Complaints,0.3548,American,make sure u insure your luggage as those assholes @ aa take no fricken responsibility...&amp; don't believe their lies!!!!,@AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility...&amp; don't  believe their lies!!!!
569603326947364864,negative,1.0,Cancelled Flight,1.0,Southwest,- thanks for cancelled flighting our flight to bos. we're stranded in den til wed night. the 7 of us will never fly #southwest again,@SouthwestAir - thanks for Cancelled Flighting our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly #southwest again
568132935037132800,negative,1.0,Customer Service Issue,0.6989,Virgin America,your back of seat entertainment system does not accept credit cards that have an apostrophe in the surname. #apostrophefail,@VirginAmerica Your back of seat entertainment system does not accept credit cards that  have an apostrophe in the surname. #apostrophefail
569884033775063040,neutral,1.0,,,American,please follow me.,@AmericanAir Please follow me.
570231192102019072,negative,1.0,Late Flight,1.0,American,"once again flying aa4285, once again 60+ min delay because of mechanical issues. perhaps you should consider maintenance?","@AmericanAir once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance?"
570004247586013184,negative,1.0,Customer Service Issue,0.6697,United,i am signed up for notifications. this is the first trip i was not updated on. not sure why this happened.,@united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.
569703802783145984,negative,0.6488,Customer Service Issue,0.6488,American,how do i check? reservation for joe watson and kelsey jennings. we were on hold for 2 hours. waiting for call back now. eta?,@AmericanAir How do I check? Reservation for Joe Watson and Kelsey Jennings. We were on hold for 2 hours. Waiting for call back now. ETA?
568853412617560064,neutral,0.6693,,,US Airways,i am just trying to establish what your policy is. thanks!,@USAirways I am just trying to establish what your policy is. Thanks!
569888762982850560,neutral,0.6578,,0.0,US Airways,"i understand that, and when i'm attempting to change the information so they are identical, it tells me to call a #","@USAirways I understand that, and when I'm attempting to change the information so they are identical, it tells me to call a #"
568154805362950146,negative,1.0,Customer Service Issue,1.0,United,"can someone assist me with my dm's? waiting 1 hour on phone, 2 hours on twitter.","@united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter."
569271943188209667,negative,1.0,Flight Attendant Complaints,0.6854,United,employees almost seem happy when delivery terrible customer service.,@united employees almost seem happy when delivery terrible customer service.
569465622301552641,negative,1.0,Customer Service Issue,1.0,US Airways,ever think about hiring more agents? come on now. don't you think 4 hour holds is a little ridiculous? get a clue,@USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue
567850537716092928,positive,0.6857,,0.0,United,- i think she was having a rough moment w/ a bad passenger from an earlier flight. things got considerably better. thanks!,@united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks!
568471539433275393,neutral,0.6221,,,US Airways,"no, don't leave me!!!","@USAirways @AmericanAir no, don't leave me!!!"
569168955786600448,negative,1.0,Can't Tell,0.3636,United,outsourcing ticket and gate agents at mia. ill advised. you did it in roc and service went downhill. keep employees and fliers first,@united outsourcing ticket and gate agents at MIA. Ill advised. You did it in ROC and service went downhill. Keep employees and fliers first
570053168349851648,negative,1.0,Customer Service Issue,1.0,American,is there another line i can call when i am on hold for 5 hours? also how can i get compensated for this loss of time and money?,@AmericanAir is there another line I can call when I am on hold for 5 hours? Also how can I get compensated for this loss of time and money?
568881442438176769,negative,1.0,Late Flight,0.6268,US Airways,this is ridiculous #planebroken can't wait to board this one home 5 hours late flightr #neverontime #brutal #paymytab,@USAirways this is ridiculous #planebroken can't wait to board this one home 5 hours Late Flightr #neverontime #brutal #paymytab
569958224968982528,negative,1.0,Customer Service Issue,1.0,American,", i've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 est. i'm having no luck -help!","@AmericanAir, I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST.  I'm having no luck -help!"
568614676612964352,positive,1.0,,,Southwest,hi! i ❤️ your company and fly all the time. i was wondering if you could please share this link &amp; read!,@SouthwestAir Hi! I ❤️ your company and fly all the time. I was wondering if you could please share this link &amp; read! http://t.co/lO6LghPcdU
568222090769379328,neutral,1.0,,,US Airways,so what is the difference between cancelled flighting and reflight booking problems - will that help me avoid a change fee?,@USAirways so what is the  difference between Cancelled Flighting and reFlight Booking Problems - will that help me avoid a change fee?
569698811708370944,negative,1.0,Customer Service Issue,1.0,American,why do i have to wait for 2 hours to talk to someone when you changed my flight?,@AmericanAir why do I have to wait for 2 hours to talk to someone when you changed my flight?
568172398161354752,neutral,1.0,,,Delta,"#flyingitforward i'd fly to port au prince, haiti to help with the on-going earthquake relief efforts. still lots to do there!","@JetBlue #FlyingItForward I'd fly to Port au Prince, Haiti to help with the on-going earthquake relief efforts. Still lots to do there!"
569606135960858624,neutral,0.6545,,0.0,American,i've been trying to change frm aa 2401 to lax at 6:50am monday morning then aa 2586 from lax to fat to flight aa 1359?#helpaa,@AmericanAir I've been trying to change frm AA 2401 to LAX at 6:50am MONDAY morning then AA 2586 from LAX to FAT to flight AA 1359?#helpAA
569463954155700224,negative,1.0,Cancelled Flight,1.0,US Airways,we've been on hold for over 7 hours after my wife's flight was cancelled flighted.,@USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted.
569620002652889088,negative,1.0,Can't Tell,0.69,United,ridiculous! i have to be refunded whenever i get at my final destination or not!,@united ridiculous! I have to be refunded whenever I get at my final destination or not!
569884052758659072,negative,1.0,Can't Tell,1.0,US Airways,strike three!!! you guys suck!!!,@USAirways Strike Three!!! You guys suck!!!
568243600196296704,positive,0.6533,,,Delta,#closepwcs please just tweet this🙏🙏❤️ i fly jetblue every time btw😏,@JetBlue #ClosePWCS please just tweet this🙏🙏❤️ I fly jetblue every time btw😏
570134947828080640,negative,1.0,Customer Service Issue,1.0,American,thanks for the generic computer generated response. how about you accommodate your travelers instead of just saying sorry,@AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry
569972721901277184,negative,1.0,Lost Luggage,1.0,American,can care less if youre without your bags for a day or a week! ive been 3 stories in the last 3 hours...i want my bag!,@AmericanAir Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG!
569346431833673732,neutral,0.6362,,,United,i see you coming to get me and in hawaii! #12thman,@united I see you coming to get me and @AggieMensGolf in Hawaii! #12thMan http://t.co/G8DKa3Edhf
568940548301549568,negative,0.7055,Late Flight,0.3748,United,can you let us out of the gate now. ua1157,@United can you let us out of the gate now. UA1157
569840840861839360,positive,0.6920000000000001,,,Southwest,thanks,@SouthwestAir   Thanks
569294326259253248,negative,0.6831,Late Flight,0.3569,United,reply to - doesn't do any good to check outlets preflight when moved to different equipment after boarding due to malfunction.,Reply to @united - Doesn't do any good to check outlets preflight when moved to different equipment after boarding due to malfunction.
568887455044259842,negative,1.0,Cancelled Flight,1.0,United,you need to get it together 3 of 4 flights cancelled flightled stranded with no car and my baggage is lost! you never get it right.,@United you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost!  You NEVER get it right.
567773609939058688,negative,1.0,Customer Service Issue,0.7007,United,quick response offering assistance but lack of follow through - not really the service i was expecting,@united quick response offering assistance but lack of follow through - not really the service I was expecting
569737259999571968,negative,0.6392,Customer Service Issue,0.3299,Delta,"appreciate the response but already spoke to a mco and their response was ""there is nothing we can do"" idk if that's what you mean","@JetBlue appreciate the response but already spoke to a MCO and their response was ""There is nothing we can do"" idk if that's what you mean"
567735489688395776,positive,1.0,,,Southwest,great job with the passbook integration! it’ll really help streamline the commute to san fran! 😊☕📲✈,@SouthwestAir Great job with the Passbook integration! It’ll really help streamline the commute to San Fran! 😊☕📲✈
570000158454353920,negative,0.6842,Customer Service Issue,0.6842,US Airways,"i asked if that was sop, and they said “it is now.” but yet the other 11 flights, nothing. is this a policy or not?","@USAirways I asked if that was SOP, and they said “It is now.” But yet the other 11 flights, nothing. Is this a policy or not?"
569441937826164736,negative,1.0,Customer Service Issue,0.6709,United,*if* he needs assistance? do you expect him to go on a scooby doo tour of terminals until he finds his stuff?,@united @MaxAbrahms *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff?
569960704717008896,negative,1.0,Lost Luggage,0.6494,US Airways,you guys cancelled flightled two of my flights yesterday and i checked the bag to huntsville and it went missing in philly.,@USAirways you guys Cancelled Flightled two of my flights yesterday and I checked the bag to Huntsville and it went missing in Philly.
570052545298759680,negative,1.0,Customer Service Issue,1.0,American,asked for a waiver of a change fee for flight booked w/in past 24 hrs. rep was rude. just told me no. didn't even try to help!,@AmericanAir Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help!
569533799815630848,negative,1.0,Cancelled Flight,0.3514,United,30 hours late flightr still no answers stuck in houston. keep getting put on phantom flights that never apeared. #badcustomerservice,@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService
569951253666656257,positive,0.6953,,0.0,Southwest,your terry is our hero. got my husband back thru security to retrieve his cellphone in austin. terry (#85832) you rock!,@SouthwestAir  Your Terry is our hero.  Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!
567868770284208128,neutral,0.669,,,Southwest,"welcome to portland. sun, mt hood and southwest.","@SouthwestAir @travelportland welcome to Portland. Sun, Mt hood and Southwest. http://t.co/y3SAHVX3Zk"
568031723004555264,negative,1.0,Can't Tell,0.6334,Delta,"just a heads up, this page no longer exists","@JetBlue just a heads up, this page no longer exists http://t.co/NsJWVTTjGo"
569926659219922944,positive,1.0,,,Delta,hahah 😂👌👌👌 love flying jet blue tho!!,@JetBlue  hahah 😂👌👌👌 love flying jet blue tho!! http://t.co/7VeE44MACM
569834804943962113,negative,1.0,Lost Luggage,0.6871,United,i have sent a message with a bag tag. have you looked?,@united I have sent a message with a bag tag. Have you looked?
568780964677201920,negative,1.0,Customer Service Issue,1.0,US Airways,"and also, it's great that you tweet @ complainers, but what about the in-person help when i need it? robyn f. in manch = useless.","@USAirways And also, it's great that you tweet @ complainers, but what about the in-person help when I need it? Robyn F. in Manch = useless."
569750857215922176,neutral,1.0,,,American,235. we made it to seattle...,@AmericanAir 235.  We made it to Seattle...
568787999036583936,negative,1.0,Customer Service Issue,0.6667,United,i'm sure you will offer me nothing for the inconvenience you have put me through twice this month. tweets don't cut it,@united I'm sure you will offer me nothing for the inconvenience you have put me through TWICE this month. Tweets don't cut it
568945176401457153,negative,1.0,Customer Service Issue,1.0,Southwest,is that the same reliable system couldn't find my info and then said it refund my credit card ?,@SouthwestAir is that the same reliable system couldn't find my info and then said it refund my credit card ?
569579575291875328,negative,1.0,Can't Tell,1.0,United,is by far the worst airline ever 😡😡,@united is by far the worst airline ever 😡😡
570049018820042752,positive,1.0,,,Delta,"i like "" follow ""","@JetBlue I like "" Follow @JetBlue """
569148114193530881,positive,1.0,,,Southwest,"thanks 4 the great service, staff, letting me change my flight 5 times for free! pvd to the skies for me always on swa!","@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!"
569666011147821057,negative,1.0,Can't Tell,0.3704,Delta,well but for now the only thng we can do is wait for someone to explain us the situation with responsibility,@JetBlue well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http://t.co/ML1JaCpmch
569590527349252096,neutral,1.0,,,Delta,wondering if it's possible for my colleague and i to get on an earlier flight lax&gt;jfk tomorrow. can you help?,@JetBlue wondering if it's possible for my colleague and I to get on an earlier flight LAX&gt;JFK tomorrow. Can you help?
569983469930967040,positive,0.6481,,,Southwest,telling my fam in vegas now. :),@SouthwestAir telling my Fam in Vegas now. :)
568616603568492544,negative,1.0,Customer Service Issue,0.7008,United,i did they did not. i did submit a complaint on line and never heard back from that - i don't have that id- you should find it,@united I did they did not.  I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it
567775864679456768,neutral,1.0,,,Delta,"do they have to depart from washington, d.c.??","@JetBlue do they have to depart from Washington, D.C.??"
570124993176203265,neutral,0.6807,,0.0,American,done,@AmericanAir done
569587728607633408,negative,1.0,Lost Luggage,0.6921,United,", american never had my bags apparently. united never switched them over. had to go back to united baggage service.","@united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service."
567796570197086208,positive,0.6635,,0.0,United,"done just now, thanks.","@united done just now, thanks."
568861899435016192,positive,1.0,,,US Airways,- check-in staff at phx are awesome! great traffic control for general boarding.,@USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding.
570210145239592960,negative,0.6535,Late Flight,0.3663,United,1k and had problem getting out of fll to iah sent dm to you about making my connection please let me know,@united 1k and had problem getting out of FLL to IAH  sent DM to you about making my connection  please let me know
568537606503280640,neutral,1.0,,,Delta,"quick question, to pay for a second bag, do i have to do it online or can i do it at the airport?","@JetBlue quick question, to pay for a second bag, do I have to do it online or can I do it at the airport?"
569684686160719872,neutral,1.0,,,US Airways,flight 4424 operated by (n813ma) arrives at following flight from reagan national,@USAirways Flight 4424 operated by @FlyRepublicAir (N813MA) arrives at @FlyTPA following flight from Reagan National http://t.co/OSc9OFlol3
569646934031343619,negative,1.0,Can't Tell,0.701,American,"can you help? is in the wrong, stuck in florida 3days. they need to learn from real airlines.","@AmericanAir @Delta @JetBlue can you help? @SpiritAirlines is in the wrong, stuck in Florida 3days. They need to learn from real airlines."
569386956435488768,positive,1.0,,,Delta,great flight on a brand new jet. great seating. beautiful plane. big fan of this airline.,@JetBlue great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline.
569345829653254145,negative,1.0,Lost Luggage,0.3521,Southwest,"how to find out if my parents luggage really went to fll on a cancelled flighted sw flight? called 1800iflyswa, long long waits...","@SouthwestAir How to find out if my parents luggage really went to FLL on a Cancelled Flighted SW flight?  Called 1800IFlySWA, long long waits..."
567859569621372928,positive,1.0,,,Southwest,"though i work for another major airline, i love your black history month commercial. i thank you.","@SouthwestAir though I work for another major airline,  I LOVE your Black history month commercial. I Thank you."
569962245620248576,positive,1.0,,,United,big thanks to ms. winston for assisting me over the phone with a baggage claim issue today. she really went the extra mile!,@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!
570246963901427713,negative,1.0,Customer Service Issue,1.0,United,ok it's now been 7 months waiting to hear from airline. i gave them quite a bit more than the 30 days requested! terrible service,@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service
567908764650774529,negative,0.6519,Cancelled Flight,0.34700000000000003,US Airways,half an inch of snow in charlotte #overwhelming,@USAirways half an inch of snow in Charlotte #overwhelming
568188595456118785,positive,1.0,,,Southwest,whoa. thanks and that's what i wanted to hear! early flight coming up. thanks for the reply.,@SouthwestAir Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply.
568271741207891968,negative,1.0,Customer Service Issue,0.3696,United,i would have made it if you hadn't already booked me on another flight and cancelled flighted my original reservation.,@united I would have made it if you hadn't already booked me on another flight and Cancelled Flighted my original reservation.
568061922265804802,neutral,1.0,,,Virgin America,i miss the #nerdbird in san jose,@VirginAmerica I miss the #nerdbird in San Jose
568951506042425346,positive,0.6791,,,Southwest,luved the sjc gate 23 agent this am who boarded flight 372 to dal. didn't get his name. he represents your brand so well.,@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.
569135011322064897,negative,1.0,Cancelled Flight,1.0,US Airways,dca to rsw at 8:30am cancelled flightled. rebook to charlotte cancelled flightled. can we rebook selves online???,@USAirways DCA to RSW at 8:30am Cancelled Flightled.  Rebook to Charlotte Cancelled Flightled.  Can we rebook selves online???
568618050745864192,negative,1.0,Late Flight,1.0,Southwest,another delay. wow,@SouthwestAir Another delay. Wow
569615206625599488,negative,0.6889,Cancelled Flight,0.6889,Southwest,most other carriers were flying out way past sw cancelled flightlation. and got their passengers out much late flightr!!!!!,@SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!!
568866106317746176,positive,1.0,,,Southwest,thank you for your kind response. the acknowledgement and apology go a long way! #southwestrocks,@SouthwestAir @SAMoore10 Thank you for your kind response.  The acknowledgement and apology go a long way! #southwestrocks
568857663171366912,negative,0.6682,Customer Service Issue,0.6682,US Airways,merging aa and dividendmiles yield an error. what are the _exact_ steps to navigate the phone menu? all i get is a computer.,@USAirways Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer.
569532005320253441,negative,1.0,Cancelled Flight,1.0,United,"the hotel you sent us to wouldnt take the voucher. our flight was delayed, then cancelled flightled, then delayed again. 32 hours and counting","@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting"
567831380157206528,negative,1.0,Cancelled Flight,0.6484,Southwest,paid for my own $200 rental car just to not go through this for the 3rd day :(,@SouthwestAir paid for my own $200 rental car just to not go through this for the 3rd day  :(
570077431484121088,neutral,0.6509999999999999,,0.0,American,with snow/ice forecast dfw tu pm-we am what is change policy on reservations we hold wed morning? any leeway??,@AmericanAir With snow/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??
568115571788808192,negative,1.0,Flight Attendant Complaints,1.0,Delta,would love to respond to link but supervisor tore ticket up and refused to give me names and hid her badge from me,@JetBlue would love to respond to link but supervisor tore ticket up and refused to give me names and hid her badge from me
569680818228084736,negative,1.0,Customer Service Issue,0.6629999999999999,American,i am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines,@AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines
568944054303625217,positive,1.0,,,Southwest,"we had early bird, and it was great. your employees were awesome. it was 3 passengers who killed the buzz.","@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz."
569190933297807360,negative,1.0,Customer Service Issue,0.6552,Delta,"that i missed my flight. i had to book this flight extremely last minute due to a family death, there's no excuse for attitude in","@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in"
569688245019111425,negative,1.0,Customer Service Issue,1.0,American,pathetic service,@AmericanAir pathetic service
568884675021635584,negative,1.0,Customer Service Issue,0.6442,Southwest,"doesn't care nor does sna agent jacquie plitt, rude gal bad attitude! had 2 fly 2 cabo thx","@SouthwestAir doesn't care nor does SNA agent Jacquie Plitt, rude gal bad attitude! had 2 fly @USAirways 2 CABO thx http://t.co/VbUxfPCKfa"
570259632557395968,negative,0.6281,Customer Service Issue,0.3391,United,mobile boarding pass disappeared from phone while standing in line to board. second time this week... hmm.,@united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.
569275554110664705,negative,0.6667,Late Flight,0.3333,Delta,no more than half an hour wait. it's unreal. finally first bag coming out. sju needs to work on this,@JetBlue no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this
568438142673555457,negative,1.0,Customer Service Issue,1.0,US Airways,i've been on hold for 40 minutes just to get a receipt. i know you guys are busy but i think it's time to higher more staff!,@USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff!
569737682466656258,negative,1.0,Cancelled Flight,1.0,American,"i understand the weather issues. i don't understand how i was not notified of the cancelled flightlation, and had to realize it so late flight.","@AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight."
568780675672907776,negative,1.0,Can't Tell,0.3497,US Airways,"thanks for making miss connection, getting rebooked, missing that too, and a miserable day. started my day @ 4:30am for nothing!","@Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing!"
567858173282906112,negative,1.0,Lost Luggage,1.0,Southwest,even with the 50$ voucher for picking up my bag,@SouthwestAir even with the 50$ voucher for picking up my bag
569987227075239936,neutral,0.6637,,0.0,US Airways,"also, can you explain why, when i checked in, on the us airways site, &amp; picked ""standby for 1st"" i was not put on the list?","@USAirways also, can you explain why, when I checked in, on the US Airways site, &amp; picked ""Standby for 1st"" I was not put on the list?"
569692110619877376,negative,1.0,Late Flight,1.0,Southwest,it's ok i was supposed to be in california 5hrs ago,@SouthwestAir it's ok I was supposed to be in California 5hrs ago
569608141689753600,negative,1.0,Customer Service Issue,1.0,US Airways,the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins...,@USAirways the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins...
568937604328108032,neutral,1.0,,,US Airways,are u paying incedentals? #noworstairline,@USAirways @AmericanAir are u paying incedentals? #noworstairline
568926018049691648,neutral,1.0,,,Virgin America,adds pillows instead of lie-flat seats in first class arms race,@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4
569276415927037952,negative,1.0,Late Flight,1.0,United,flight:ua1750 is basically a prison on the runway @ sfo 6delays 4hrs of sitting no water no answers. reminded y i hate this airline,@united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline
569683240828723201,negative,1.0,Cancelled Flight,0.6823,Southwest,"first you had a good idea thatthis would happen and did not cancelled flight it earlier, then very amateurish that there was no plan.","@SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan."
570287408438120448,positive,0.6451,,,Virgin America,i'm flying your #fabulous #seductive skies again! u take all the #stress away from travel,@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn
569496017210462208,negative,1.0,Late Flight,0.6807,US Airways,passengers sitting on plane for two hours flight #4663 from cmh!!! all other flights have left #usairwaysfail #worstairlineever,@USAirways passengers sitting on plane for two hours flight #4663 from CMH!!!  All other flights have left #usairwaysfail #worstairlineever
568153752533733376,negative,1.0,Customer Service Issue,1.0,US Airways,how does that help me when i get no response from there??? #usairwayssucks,@USAirways how does that help me when I get no response from there??? #usairwayssucks
568589732520665089,negative,0.6806,Late Flight,0.6806,Southwest,you know i ❤️you but trying my patience - had easier cheaper ways from tpa to pdx but stuck w u. turned my 3 hrs in mci to 6,@SouthwestAir you know I ❤️you but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6
569687056542244864,negative,1.0,Late Flight,1.0,American,several hrs late flight and 140 characters won't do it. cheers though,@AmericanAir several hrs Late Flight and 140 characters won't do it. Cheers though
569353669738688512,negative,1.0,Lost Luggage,1.0,United,i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou,@united i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou
569844812783996928,negative,1.0,Customer Service Issue,0.6894,American,me up in a hotel tonight and expect me to now pay even more money. i don't have that money!! i was supposed to get a call back,@AmericanAir me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back
569957516748066817,positive,1.0,,,Southwest,awesome staff at the check in desk! they had a paper airplane race for a sw gift card to keep ppl entertained during delays,@SouthwestAir Awesome staff at the  check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays
569683456990580736,negative,1.0,Lost Luggage,1.0,American,"""we'll drop off your luggage 24 hours after your flight"" is ridiculous.","@AmericanAir ""We'll drop off your luggage 24 hours after your flight"" is ridiculous."
568890074164809728,positive,0.6776,,,Virgin America,we have a hot female pilot! sweet! dca to sfo! :-),@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-)
568787185341751296,neutral,1.0,,,Delta,just signed up for trueblue and booked a flight but keep getting an error when i try to link it to my tb account. what's the deal?,@JetBlue Just signed up for TrueBlue and booked a flight but keep getting an error when I try to link it to my TB account. What's the deal?
569682325778231297,negative,0.6555,Customer Service Issue,0.3429,Southwest,please start flying to huntsville so i never have to fly american airlines again,@SouthwestAir please start flying to Huntsville so I never have to fly American Airlines again
569910981868060673,negative,1.0,Customer Service Issue,0.6863,Virgin America,"is it me, or is your website down? btw, your new website isn't a great user experience. time for another redesign.","@VirginAmerica Is it me, or is your website down?  BTW, your new website isn't a great user experience.  Time for another redesign."
569649433635368961,negative,1.0,Late Flight,0.3689,US Airways,sitting at the gate on flight 719 for an hour due to computers being down. what backup plan is in place for this??,@USAirways @AmericanAir Sitting at the gate on Flight 719 for an hour due to computers being down. What backup plan is in place for this??
569636447956930561,negative,1.0,Customer Service Issue,0.6403,American,"aa - this is a joke, right? that line isn't even accepting calls right now - they just hang up.","@AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up."
570013472093642752,negative,1.0,Customer Service Issue,0.3733,US Airways,please stop asking me each week to place my bag in the size check #itfits,@USAirways please stop asking me each week to place my bag in the size check #ITFITS http://t.co/AUrn07pWD4
569595643087486976,neutral,0.6616,,0.0,American,any earlier flights sap-&gt;mia &amp; mia -&gt; new york (lga) on 03.03. i'm currently booked on flights 1504 and 1102.,@AmericanAir any earlier flights SAP-&gt;Mia &amp; Mia -&gt; New York (lga) on 03.03. I'm currently booked on flights 1504 and 1102.
568877772828880896,positive,1.0,,,Delta,it was fabulous! very pleased.,@JetBlue It was fabulous! Very pleased.
569845106888585216,neutral,0.6932,,0.0,Southwest,arrangements to reimburse me for the rental i had to get?,@SouthwestAir arrangements to reimburse me for the rental I had to get?
569262631258705920,neutral,1.0,,,United,- it is possible to make a ticket change via twitter? traveling internationally and can't make calls... thanks in advance!,@united - it is possible to make a ticket change via Twitter? Traveling internationally and can't make calls... Thanks in advance!
569262534232039427,negative,1.0,Flight Attendant Complaints,0.3683,Delta,"there is no supervisor available, so they couldn't do anything.","@JetBlue there is no supervisor available, so they couldn't do anything."
569966073304522752,neutral,1.0,,,US Airways,following you now,@USAirways following you now
568037433503145984,negative,1.0,Lost Luggage,0.6421,United,-lga-ord ua 711. did not get agent name. argument over baggage policy.,@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.
570203842542829568,negative,1.0,Bad Flight,1.0,Southwest,three hour flight to orlando and no wifi? uncool. #firstworldproblems,@SouthwestAir three hour flight to Orlando and no wifi? Uncool. #firstworldproblems
568466370205237248,negative,1.0,Can't Tell,0.3663,United,huh? i have sent 16 crash reports in feb alone. 8 in one day. only app i have that consistently crashes.,@united @perfectomobile huh?  I have sent 16 crash reports in Feb alone.  8 in one day.  Only app I have that consistently crashes.
569960440438099969,negative,1.0,Lost Luggage,0.6562,United,have been waiting 2 days for my military bags from an airport 3 hours away from me. horrible.,@united have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible.
568434014672916480,negative,1.0,Can't Tell,0.6429,Southwest,is there an email address i can send some thoughts to? this experience was really not good &amp; i have some feedback.,@SouthwestAir Is there an email address I can send some thoughts to? This experience was really not good &amp; I have some feedback.
570302717085790209,negative,1.0,Customer Service Issue,0.6519,US Airways,thanks 4 making it impossibly expensive 2 change 2 a flight leaving less than 24 hrs earlier than my reservation #1lesscustomer,@USAirways thanks 4 making it impossibly expensive 2 change 2 a flight leaving less than 24 hrs earlier than my reservation #1lesscustomer
568474825989054464,neutral,1.0,,,US Airways,"the end: rt : reminder: from 2/28, we’ll be tweeting from . you should join us:","THE END: RT @USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. You should join us: http://t.co/NBpCJCpEW9"
569264912695840768,negative,0.66,Customer Service Issue,0.34,United,i'm glad u can solve the prob. but my experience remains - will not fly again on #united,@united i'm glad u can solve the prob. But my experience remains - will not fly again on #United
569692299539517441,negative,1.0,Customer Service Issue,0.6783,American,you can't even get someone on the phone. great story for the media.,@AmericanAir You can't even get someone on the phone. Great story for the media.
568795018816675841,negative,1.0,Late Flight,0.6614,United,stuck in. ord because united can't find their airplane. lol. #upset terminal right now.,@united Stuck in. ORD because United can't find their airplane. Lol. #upset terminal right now.
567715682918227970,negative,0.6701,Customer Service Issue,0.6701,Southwest,hoping you answer the phone today?,@SouthwestAir Hoping you answer the phone today?
567726138223771649,negative,1.0,Customer Service Issue,0.6577,US Airways,your chairmans phone is down. what other number can i use?,@USAirways your chairmans phone is down. what other number can i use?
569909908738580481,negative,1.0,Late Flight,1.0,American,delayed flight six hours. missed international connection= extra night in a hotel and still have to pay for a 15lb surfboardbag,@AmericanAir delayed flight six hours. Missed international connection= extra night in a hotel and still have to pay for a 15lb surfboardbag
570229133445242880,negative,1.0,Flight Attendant Complaints,1.0,United,so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?,@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?
568654556634021890,neutral,1.0,,,United,round trip*,@united round trip*
569747046338588672,negative,1.0,Customer Service Issue,1.0,US Airways,do you have any pride in your service? any concerns for my wife and everyone else on that flight? or you just don't care????!!!,@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!
569605521050898433,negative,1.0,Cancelled Flight,0.6632,US Airways,"my friends at kphl were told by your rep ""if it were me i woulda just gone home this am and tried again tomorrow."" 1/2","@USAirways my friends at KPHL were told by your rep ""if it were me I woulda just gone home this am and tried again tomorrow."" 1/2"
568079446592385025,negative,1.0,Cancelled Flight,0.6717,US Airways,"flight today showing on time online, not able to check in. called &amp; told was cancelled flightled, put on hold over an hr ago. help?","@USAirways flight today showing on time online, not able to check in. Called &amp; told was Cancelled Flightled, put on hold over an hr ago. Help?"
569887533267611648,negative,0.8563,Late Flight,0.5938,US Airways,seriously doubt that as i am still sitting inside at the gate.,@USAirways Seriously doubt that as I am still sitting inside at the gate.
568613245839224832,neutral,1.0,,,Southwest,do we get to pick which show? #destinationdragons,@SouthwestAir do we get to pick which @Imaginedragons show? #DestinationDragons
569881062169567232,negative,1.0,Late Flight,1.0,US Airways,no my flight plans have been delayed until tuesday due to your computer crash,@USAirways no my flight plans have been delayed until tuesday due to your computer crash
568207908057567232,neutral,1.0,,,United,what happened to flight status map? it was so cool..,@united what happened to flight status map? It was so cool..
567728698900488192,neutral,1.0,,,Southwest,sent,@SouthwestAir sent
570175761468030977,negative,1.0,Customer Service Issue,0.6667,United,to speak to a real person to get this resolved politely and efficiently. (2/2),@united to speak to a real person to get this resolved politely and efficiently. (2/2)
569540963091259392,negative,1.0,longlines,0.66,United,no way one person is working entire security checkpoint in ewr 🆖,@united no way one person is working entire security checkpoint in EWR 🆖
569314643627413504,positive,0.7033,,,US Airways,thank you!!!,@USAirways thank you!!!
569942287318458369,positive,1.0,,,American,kudos to the crew of flt 167 today. specially to carlton. loved your new 767-300. keep up the good work aa!,@AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!
569674298924900352,negative,1.0,Customer Service Issue,1.0,American,never got an update and we had the worst communication from u. our flight delay was mechanical and not a word. #poorservice,@AmericanAir never got an update and we had the worst communication from u. Our flight delay was mechanical and not a word. #poorservice
569645701291843584,negative,1.0,Late Flight,0.3487,US Airways,sitting at the gate on flight 719 for an hour due to sabre being down. what backup plan is in place if sabre cannot be fixed?,@USAirways Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?
567807844687577089,neutral,1.0,,,Delta,if you have well-priced flights to #oahu - we could be best friends.,@JetBlue If you have well-priced flights to #Oahu - we could be best friends. @vincenzolandino
567806898549051392,negative,1.0,Cancelled Flight,0.6442,United,yes still need assistance i don't have a flight home due to change in flight u made i miss all connections !,@united yes still need assistance I don't have a flight home due to change in flight u made I miss all connections !
567869009661665280,positive,1.0,,,United,"be ""chicago's hometown airline"" care about your neighbors #savethediagonals #flyquiet #ordnoise","@united be  ""Chicago's hometown airline"" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise"
568850531642253312,negative,0.6459,Late Flight,0.6459,Southwest,"2 1/2 hours late flight, but i made it to sf! maybe you can help me get on an earlier flight on sunday :)","@SouthwestAir 2 1/2 hours Late Flight, but I made it to sf! Maybe you can help me get on an earlier flight on Sunday :)"
568055537952284672,negative,1.0,Cancelled Flight,0.6923,US Airways,"no reflight booking problems necessary. i can't afford to deal this kind of unprofessionalism again. i would, however, like some type of credit.","@USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit."
568544491596083200,negative,1.0,Can't Tell,0.6529,Delta,"not to get into semantics here but ""by"" means ""within the extent or period of; during"" and it is still technically 2/19 #dictionary","@JetBlue not to get into semantics here but ""by"" means ""within the extent or period of; during"" and it is still technically 2/19 #dictionary"
570012094570958850,positive,1.0,,,Southwest,it's all good. thanks!,@SouthwestAir It's all good. Thanks!
567930900731854848,negative,1.0,Lost Luggage,0.6667,Delta,"clients got zero, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in italian clothing robbed.","@JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed."
568258075431477248,negative,1.0,Customer Service Issue,1.0,US Airways,worst customer service. still not providing me an answer even after i drove back to clt airport. been rude &amp; unacceptable #fail,@USAirways worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude &amp; unacceptable #fail
569247579692781569,neutral,1.0,,,United,saturday this morning man dies from ebola,@united SATURDAY this morning Man dies from Ebola http://t.co/hXVVIS0VWw
570287886135918593,neutral,1.0,,,Delta,"flying w/ infant for the 1st time, can i bring a canister of powder formula for a carry on and/or use my plastic formula divider?","@JetBlue flying w/ infant for the 1st time, can I bring a canister of powder formula for a carry on and/or use my plastic formula divider?"
569318432648273920,negative,1.0,Customer Service Issue,1.0,United,trying to get a customer service agent. just landed in sfo. can't fly with 3 layovers with 3 kids!!,@united trying to get a customer service agent.  Just landed in SFO.  Can't fly with 3 layovers with 3 kids!!
569901094945611776,negative,1.0,Late Flight,1.0,United,switched to fly united from delta for the past two trips and was very disappointed. now my ua4646 on 2/23 is delayed by 3 hours!!,@united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!!
568430681367453696,negative,1.0,Customer Service Issue,1.0,Delta,i spent over an hour of my morning on hold w/ your customer support. i want my confirmed flight to be taken care of,@JetBlue I spent over an hour of my morning on hold w/ your customer support. I want my confirmed flight to be taken care of
569641676244791296,negative,1.0,Flight Attendant Complaints,0.6654,American,why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #americanairlines,@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines
570019234505474049,negative,1.0,Late Flight,1.0,US Airways,seriously? every flight i have had the past 2 days has been delayed. every single one. terrible,@USAirways seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible
567795784876589057,neutral,1.0,,,Delta,are we good?,@JetBlue are we good?
569955551951622144,negative,0.6721,Customer Service Issue,0.6721,United,"change made in just over 3 hours. for something that should have taken seconds online, i am not thrilled. loved the agent, though.","@united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though."
569849517077622786,negative,1.0,Can't Tell,0.6474,United,funny i paid to check my bag and now flight 1086 is begging folks to check bags for free 1 hour before flight. #notcool,@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool
569192902922006528,negative,0.6276,Cancelled Flight,0.6276,United,it's my 21st birthday and my sister is coming to celebrate but her flights keep cancelled flighting plz do all you can to get her here!!!!,@united it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!!
567813437003411456,negative,1.0,Customer Service Issue,1.0,Delta,"yes, 3 times. i need some one to call me and help me change a flight. i can't do online. thanks.","@JetBlue yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks."
568413746726457344,negative,0.7,Flight Attendant Complaints,0.3667,Southwest,learn how to give folks on multiple flights the same day boarding position at least if you can't give them boarding passes.,@SouthwestAir Learn how to give folks on multiple flights the same day boarding position at least if you can't give them  boarding passes.
569626703959494656,negative,1.0,Late Flight,0.6707,American,most horrendous service ever !! on off two planes. been in phil for 10 hrs. now captain can't get flight info to print? #wtf,@AmericanAir most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf
569168473194041344,negative,1.0,Cancelled Flight,1.0,Delta,waiting for a flight to fl for 1/2 marathon tmrw 4 charity. u bumped us 2a late flightr flight &amp; then cancelled flightled it. how can you fix this?,@JetBlue waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight &amp; then Cancelled FlightLED IT. How can you fix this?
568870342443184128,neutral,0.6196,,0.0,Delta,will i be compensated for delays or cancelled flightlation?,@JetBlue will I be compensated for delays or Cancelled Flightlation?
570084337099673600,negative,1.0,Flight Booking Problems,0.6601,US Airways,"instead, the miles are credited to an account that i did not open -- my request to merge the accounts is denied","@USAirways  Instead, the miles are credited to an account that i did not open
-- My request to merge the accounts is denied"
567870895383015424,positive,1.0,,,Southwest,"hey yea i got thru...everything is good now (well, in 7-10 days when the voucher goes through) appreciate it!","@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through)  Appreciate it!"
569984653920210944,neutral,0.6809999999999999,,,Delta,everyone is overreacting. keep up your swag!,@JetBlue everyone is overreacting. Keep up your swag!
569894449620369408,negative,1.0,Customer Service Issue,1.0,Virgin America,is anyone doing anything there today? website is useless and no one is answering the phone.,@VirginAmerica is anyone doing anything there today?  Website is useless and no one is answering the phone.
568166479327313920,neutral,1.0,,,Delta,can you dm?,@JetBlue can you DM?
569351289026568192,negative,1.0,Late Flight,1.0,US Airways,"yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail.","@USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail."
570092599316389888,negative,1.0,Late Flight,1.0,United,4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. wtf??!!,@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6
569655584540266496,negative,1.0,Customer Service Issue,0.6433,United,and here i thought american was bad. horrible service. over 2:30 min late flight. no excuse!,@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!
568414700326797312,negative,0.6333,Late Flight,0.3222,US Airways,i do to as i have an afternoon conference in las vegas and i would rather plan ahead than run thru the airport and then attempt,@USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt
568156641339805697,neutral,1.0,,,United,it's operated by united as it's a heathrow-newark flight,@united it's operated by united as it's a heathrow-Newark flight
568178085415092226,negative,1.0,Can't Tell,1.0,US Airways,just lost a faithful customer.,@USAirways just lost a faithful customer.
569531969110974464,positive,1.0,,,United,worked out after all. thanks for your immediate reply!!,@united worked out after all. Thanks for your immediate reply!!
569919041244147712,negative,1.0,Can't Tell,0.6513,Virgin America,why is the site down? when will it be back up?,@VirginAmerica Why is the site down?  When will it be back up?
567742578561650688,positive,1.0,,,Virgin America,just got on the 1pm in newark home to la. your folks at ewr are incredible #letsgohome,@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome
568176862159110144,negative,1.0,Cancelled Flight,1.0,United,i was patient when they refused to switch my flight bc of my checked bag then cancelled flightled the one i was on,@united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on
569592022635585536,negative,1.0,Cancelled Flight,0.6768,United,thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of stt. #ua1481 #cancelled flightledflight,@united thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight
569542242983124992,positive,1.0,,,Delta,landing! as usual great flight wiyh a great crew. hello sunny west palm beach ! #jetbluerocks,@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks
570218339118800896,positive,0.6316,,,Delta,thanks. i'm finding lower fares already on other carriers with direct flights. july 8 - 13.,@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.
568208831030943744,negative,1.0,Late Flight,1.0,Delta,third jetblue flight in less than a week. all late flight not for weather. reliability going downhill.,@JetBlue third JetBlue flight in less than a week. All Late Flight not for weather.  Reliability going downhill.
567588278875213824,neutral,1.0,,,Delta,'s new ceo seeks the right balance to please passengers and wall ... - greenfield daily reporter,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Greenfield Daily Reporter http://t.co/LM3opxkxch
568827568973066240,positive,0.6719,,,Delta,totally would have.... but the outside view was even more camera ready haha #evenmorespace #evenmoreview,@JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http://t.co/dXuX6DBfd3
568210512405790720,negative,1.0,Flight Attendant Complaints,0.6573,US Airways,the captain turned off the seat belt sign so people can get up and walk around. that's not good.,@USAirways The captain turned off the seat belt sign so people can get up and walk around.  That's not good.
569508336594505728,negative,1.0,Late Flight,0.6782,Delta,"all your online resources say we're on time, but clearly we are not. this is not very information age of you...","@jetblue all your online resources  say we're on time, but clearly we are not.  This is not very information age of you..."
568962000614658048,neutral,0.6612,,0.0,Delta,“: sorry! please ask inflght if there is an open seat you can move to.” will do!,“@JetBlue: @dlewis2412 Sorry! Please ask Inflght if there is an open seat you can move to.” Will do!
569730801480245248,negative,1.0,Customer Service Issue,0.6866,American,can someone actually either call back or help me figure out how i'm getting home??!,@AmericanAir can someone actually either call back or help me figure out how I'm getting home??!
568823897967034368,positive,1.0,,,US Airways,"awesome! and yes, is!","@USAirways awesome! And yes, @UpInAirClaire is!"
568490780203065347,negative,1.0,Customer Service Issue,0.6865,US Airways,5 hour cross country morning flight and you have no food? #badservice,@USAirways 5 hour cross country morning flight and you have no food? #BadService
569744079027896320,negative,1.0,Cancelled Flight,0.6804,United,"this is the 2nd time i was rebooked (w/delays), and for reasons unrelate flightd to weather. how do i go about requesting a flight voucher?","@united This is the 2nd time I was rebooked (w/delays), and for reasons unreLate Flightd to weather. How do I go about requesting a flight voucher?"
568791745925918721,negative,1.0,Late Flight,0.6753,US Airways,the flights weren't from this morning... it was 4 flights 2 on thursday and 2 on monday which turned into tuesday,@USAirways the flights weren't from this morning... It was 4 flights 2 on Thursday and 2 on Monday which turned into Tuesday
567744571124482048,neutral,1.0,,,United,is there a way to get a copy of feb's edition of hemisphere magazine with out flying?,"@united Is there a way to get  a copy of Feb's edition of Hemisphere
magazine with out flying?"
569672329321701376,negative,0.6762,Bad Flight,0.3685,American,i can't choose a seat online because i booked on ??? #smh,@AmericanAir I can't choose a seat online because I booked on @priceline ??? #SMH
568906461461393408,negative,1.0,Can't Tell,0.6346,Southwest,not sure i can trust a statement with that many small numbers above words.,@SouthwestAir not sure I can trust a statement with that many small numbers above words. http://t.co/o3sRL1hfho
567748702781992960,negative,1.0,Customer Service Issue,1.0,Southwest,"worst customer service, terrible attitudes. i don't care how big a storm. your employees need an attitude adjustment","@SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm.  Your employees need an attitude adjustment"
569620098467569664,negative,1.0,Lost Luggage,1.0,United,the bag is in a state that i didn't travel to and the airports don't fly to each other. looks like it'll never show,@united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show
568883464923000832,positive,1.0,,,Southwest,flight 3056. only an hour long but one of the best flights i've ever had. kudos to flight crew and airline in general.,@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.
569658168097292288,negative,1.0,Can't Tell,0.6315,US Airways,you guys have to be the worst. we are flying into philadelphia and have only two jetways available for an on time plane.#pisspoor,@USAirways you guys have to be the worst. We are flying into Philadelphia and have only two jetways available for an on time plane.#pisspoor
568760613792579584,negative,1.0,Late Flight,0.6733,Delta,"felt a bit like they were adding insult to injury, since we'll be in terminal 5 for seven hours until the next flight :/","@JetBlue Felt a bit like they were adding insult to injury, since we'll be in terminal 5 for seven hours until the next flight :/"
567758927111401474,positive,1.0,,,Delta,i like the inflight snacks! i'm flying with you guys on 2/28! #jvmchat,@JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2/28! #JVMChat
570069236971806720,neutral,0.631,,0.0,United,twitter isn't letting me dm you..,@united Twitter isn't letting me DM you..
569205327465476096,negative,1.0,Flight Attendant Complaints,0.6421,Southwest,"because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it","@SouthwestAir because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it"
570035728832446465,negative,1.0,Lost Luggage,1.0,United,can you please follow for a dm on a missing bag?,@united Can you please follow for a Dm on a missing bag?
569355826248474624,negative,0.6484,Customer Service Issue,0.6484,Southwest,your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.estimated wait time would help 2.,@SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2.
569695998894673920,negative,1.0,Cancelled Flight,0.3726,American,yes and the auto rebook confirmed an outbound that departs after the return flight. # fire the software programmers,@AmericanAir yes and the auto rebook confirmed an outbound that departs after the return flight.  # fire the software programmers
569921082708389888,negative,1.0,Customer Service Issue,1.0,American,"- i'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up.","@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up."
568731155303956480,positive,1.0,,,United,"flt 912. capt herman is amazing! came out before flight to play ""ask the captain anything."" wonderful ambassador to the airline!!","@united flt 912. Capt Herman is amazing! Came out before flight to play ""ask the captain anything."" Wonderful ambassador to the airline!!"
569847920192655361,negative,1.0,Late Flight,1.0,Virgin America,"should i be concerned that i am about to fly on a plane that needs to be delayed due to a ""tech stop""?","@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a ""tech stop""?"
569971949440524288,positive,0.6465,,,Southwest,luv! your new luv television commercials. traveled on your airline last year return trip from nyc...#feltthelove,@SouthwestAir LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC...#feltthelove
569723864252424193,negative,1.0,Can't Tell,0.7219,American,toby hates you lol,@AmericanAir Toby hates you lol
569248702092541952,negative,1.0,Customer Service Issue,1.0,Southwest,could you add me to that list? been on hold for an hour 15,@SouthwestAir could you add me to that list? Been on hold for an hour 15
569504928810414080,negative,1.0,Can't Tell,1.0,US Airways,waiting for you to figure it out. this is unacceptable.,@USAirways waiting for you to figure it out. This is unacceptable.
570197979820224512,negative,1.0,Customer Service Issue,0.6782,Southwest,"after multiple attempts, i was finally able to submit them late flight last night.","@SouthwestAir After multiple attempts, I was finally able to submit them Late Flight last night."
570087022292905985,positive,0.6702,,,American,not surprised that you were the fastest responding us brand on twitter for q2 + q3 2014. also 10th fastest in the world in q3,@americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3
568926306496172032,neutral,1.0,,,Southwest,how's life @ the noc?,@SouthwestAir    How's life @ the NOC?
569691079471050752,negative,1.0,Cancelled Flight,1.0,American,"just cancelled flightled my 7 am flight tomorrow with out informing me at all today, then booked one in 2 days, and no customer service","@AmericanAir just Cancelled Flightled my 7 am flight tomorrow with out informing me at all today, then booked one in 2 days, and no customer service"
569851299916869633,negative,1.0,Late Flight,1.0,United,making sure your flights aren't delayed due to poor maintenance would be a start.,@united Making sure your flights aren't delayed due to poor maintenance would be a start.
569722876879884288,neutral,0.6735,,0.0,Delta,"i understand delays. we are all looking at a tv monitor at ur gate and it says current conditions are snow, hence delay.","@JetBlue I understand delays.  We are all looking at a tv monitor at ur gate and it says current conditions are snow, hence delay."
569598671420919808,negative,1.0,Customer Service Issue,0.6618,American,i know. after an hour i got a live person. it messes up our arrival and car plans at two airports and is costing us more.,@AmericanAir I know.  After an hour I got a live person.  It messes up our arrival and car plans at two airports and is costing us more.
569946703522091008,negative,1.0,Bad Flight,0.6883,United,"i was told it was due to be on ua23 which flies direct to dublin, so why did it go to london? this is a complete shambles!","@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!"
568044610955681793,negative,1.0,Late Flight,0.3478,Delta,"you stood me up last night, but i'm giving you a second chance. i'm just a boy, tweeting an airline, asking them to fly him home.","@JetBlue you stood me up last night, but I'm giving you a second chance. I'm just a boy, tweeting an airline, asking them to fly him home."
569880105507540992,negative,1.0,Can't Tell,0.3486,Delta,understood but i watched as fam heading to fl was expedited when they had 25m to takeoff. i am speaking at conference in sf,@JetBlue Understood but I watched as fam heading to FL was expedited when they had 25m to takeoff. I am speaking at conference in SF
569671087820111872,positive,1.0,,,American,i ended up on a flight to la my fourth time on standby. thanks!,@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA
570112074249928704,negative,1.0,Can't Tell,1.0,American,is the worst airline in the entire world. i only flew them because i had to and it was the nightmare i knew it would be.,@AmericanAir is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be.
568571203553599488,negative,1.0,Late Flight,1.0,Southwest,love how you hold flight 2851 in phx for late flight passengers and make us all over an hour late flight. great job.,@SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.
568507131902726144,negative,1.0,Customer Service Issue,0.368,US Airways,why are you letting us go to the runway if there are mechanical problems. #wewantcomps,@USAirways why are you letting us go to the runway if there are mechanical problems. #wewantcomps
567766410169954304,negative,0.6566,Can't Tell,0.6566,Delta,just learning about your famous apology in social media marketing. is twitter an asset for jet blue now?,@JetBlue just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? @PhD_Mama_
568441899402584064,neutral,0.6105,,0.0,Southwest,i got a phishing email claiming to be from southwest. i can forward to you if you'd like to investigate.,@SouthwestAir I got a phishing email claiming to be from Southwest. I can forward to you if you'd like to investigate.
567935883086688256,negative,1.0,Flight Booking Problems,0.6695,Southwest,“: i'm so sorry for your frustration. did you get rebooked? ^sw” i've been rebooked 4 times!! still stuck!! #smh,“@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW” I've been rebooked 4 times!! Still stuck!! #SMH
570195036782133248,positive,1.0,,,Delta,why are you always so amazing! #jetblue #trueblue,@JetBlue why are you always so amazing! #jetblue #trueblue http://t.co/iIMTJxcvLG
570030165788459010,negative,1.0,Late Flight,1.0,American,u didn't give an answer why the flight delayed so long. and how do u compensate missing my other flights lima to cuzco??,@AmericanAir u didn't give an answer why the flight delayed so long. and how do u compensate missing my other flights Lima to Cuzco??
569491456173477889,negative,1.0,Cancelled Flight,1.0,United,"no, ua 6 finally cancelled flighted after hrs of delay. the replacement flight leaves late flightr than this one was scheduled tomorrow. not cool.","@united no, ua 6 finally Cancelled Flighted after hrs of delay. The replacement flight leaves Late FlightR than this one was scheduled tomorrow. Not cool."
568354818344923136,neutral,1.0,,,US Airways,"if i paid for ticket with advantage world executive card, do i pay baggage fees when flying us airways? wife traveling now","@USAirways if I paid for ticket with advantage world executive card, do I pay baggage fees when flying us airways? Wife traveling now"
568081401053974528,negative,1.0,Customer Service Issue,1.0,US Airways,2 days and 2 hours on hold the other day. charge me double for flights and can't even fix it. worst service i've ever had,@USAirways 2 days and 2 hours on hold the other day. Charge me double for flights and can't even fix it. Worst service I've ever had
569324558999691264,neutral,0.6701,,0.0,Virgin America,i dm you,@VirginAmerica @TTINAC11 I DM you
569839559728439296,negative,1.0,Customer Service Issue,0.6803,United,and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly,@united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly
568185516971204608,positive,1.0,,,United,"hey awesome! thanks for the reply, will be filling the form out!","@united hey awesome!  Thanks for the reply, will be filling the form out! @AmericanAir"
569620123096494080,negative,1.0,Cancelled Flight,1.0,American,my flight is cancelled flightled and we can only call in but you aren't accepting calls? how do i reschedule my flight?,@AmericanAir my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight?
569659173044129792,negative,1.0,Late Flight,0.6318,American,i have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help!,@AmericanAir I have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help!
570271160363057154,neutral,0.6749,,0.0,US Airways,i didn't make a reservation yet. it's about changing name on my dividend miles account,@USAirways I didn't make a reservation yet. It's about changing name on my dividend miles account
570057930332102656,positive,1.0,,,United,thanks for the reminder. it's been a fun ride.,@united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f
569679976053805056,positive,1.0,,,US Airways,"major issues getting out of boston, but your crew has been exceptional. let's see how things roll out in philly.","@USAirways @AmericanAir major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly."
568875992128729088,neutral,0.6382,,,Delta,cool,@JetBlue @hanneslohmann cool
569788087481409537,negative,1.0,Can't Tell,0.6694,American,i don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but i definitely will.,@AmericanAir I don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but I definitely will.
568087744078954497,negative,1.0,Customer Service Issue,1.0,United,there's no reason it should take 7-10 days to respond.,@united there's no reason it should take 7-10 days to respond.
569607706358779904,positive,1.0,,,American,"greatest newark gate agents ever: david deane, norma sedholm and luz calderon just made me feel like a king. #americanairlines","@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines"
568526136017342464,neutral,1.0,,,United,i would like to know if its possiable to checkin online or must it be done at schiphol?,@united i would like to know if its possiable to checkin online or must it be done at Schiphol?
567729325810917377,negative,1.0,Cancelled Flight,0.6959,US Airways,no kidding. oy.,@USAirways No kidding. Oy.
569594712337854464,positive,0.6566,,0.0,American,thank you for quick responses. #aa usually has fantastic customer service. that's why i was so shocked when it wasn't there,@AmericanAir thank you for quick responses.   #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there
569278041165324290,negative,1.0,Customer Service Issue,1.0,US Airways,i did. they told me it was a 40 min wait &amp; they'd call back. it's already been 45 min. horrible,@USAirways I did. They told me it was a 40 min wait &amp; they'd call back. It's already been 45 min. Horrible
569954199821275136,negative,1.0,Cancelled Flight,1.0,American,it's gtsvyb. it says it's cancelled flightled when i try to check.,@AmericanAir it's GTSVYB. It says it's Cancelled Flightled when I try to check.
569143406724837376,negative,1.0,Late Flight,1.0,United,your plane's been waiting at the gate for two hours with all passengers onboard in their cramped seats. yuck.,@united your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck.
567848374113693697,negative,1.0,Lost Luggage,1.0,United,$55 cab ride to dfw from love got me my bag. reimburse?,@united $55 cab ride to dfw from love got me my bag. Reimburse?
568057887223894016,neutral,1.0,,,Southwest,"in my letters to follow, i will be sure to include my rewards number, twitter handle, and email address.","@SouthwestAir In my letters to follow, I will be sure to include my Rewards Number, twitter handle, and email address."
569731970562961408,negative,1.0,Customer Service Issue,0.6737,Southwest,you completely let me down tonight. your gate agents' ambivalence is just too much. how sad for you (&amp; me.),@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (&amp; me.)
570237440616570880,neutral,1.0,,,Delta,“: our fleet's on fleek. :(,“@JetBlue: Our fleet's on fleek. http://t.co/clu5pdPrHP” :(
568214398474432512,positive,1.0,,,Delta,the best airline in the world,@JetBlue the best airline in the world
569483642931691520,negative,0.6843,Cancelled Flight,0.6843,Southwest,do you ever reinstate cancelled flighted flights?,@SouthwestAir do you ever reinstate Cancelled Flighted flights?
569682149277900800,positive,1.0,,,US Airways,the entire flight crew on flight 738 from bos to phl is doing a wonderful job and making this experience not totally suck. 😊,@USAirways the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. 😊
569757651539660801,negative,1.0,Can't Tell,1.0,US Airways,i can legitimately say that i would have rather driven cross country than flown on us airways.,@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways.
569647146712113152,negative,1.0,Customer Service Issue,0.6509,American,now your site is not working! wtf,@AmericanAir Now your site is not working! WTF
570283824040382464,positive,1.0,,,Southwest,round-trip tickets just arrived for our auction at the post-masters invitational! thanks southwest!,@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef
570260294846451712,negative,1.0,Can't Tell,0.6834,United,"well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it.","@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it."
569691648579338240,negative,1.0,Cancelled Flight,1.0,American,now you've cancelled flightled my flight. first a priority ticket bumped and now this. you're losing customers. people are furious.,@AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious.
569905336380989440,negative,1.0,Late Flight,1.0,Delta,"all good, i just have 2 remind myself that if this was 1914 i might be on a horse &amp; buggy. so what's a little delay right.","@JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse &amp; buggy. So what's a little delay right."
569648229295329280,positive,1.0,,,Delta,thanks for the response. we are hopeful.,@JetBlue thanks for the response. We are hopeful.
569239823820705793,negative,1.0,Customer Service Issue,1.0,Southwest,2 wounded vets stuck. hv trouble with agent help. on hold and no answer on twitter. pls respond,@SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond
570022715072983041,negative,1.0,Cancelled Flight,0.3603,United,fail you cancelled flightled our flight frm gjt and then used our reserv home to iah (from sea) for reflight booking problems w/out our permission!! #ph6rps,@united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS
567968123917242369,negative,1.0,Customer Service Issue,1.0,United,"clearly united lives in the stone age. some people don't need computers, make your site better for tablets and phones","@united @laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones"
569487167191425024,negative,0.6596,Customer Service Issue,0.6596,United,"you realize you've said this already. at least last time you asked if i needed ""help""","@united you realize you've said this already. At least last time you asked if I needed ""help"""
569514688809181184,positive,1.0,,,Delta,"thx, social media person!","@JetBlue thx, social media person!"
569882980992335872,negative,0.6987,Customer Service Issue,0.6987,US Airways,3 hours on hold got rebooked on a new flight yesterday. i asked for a new itinerary/confirmation email to be sent,@USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary/confirmation email to be sent
569980827209207809,negative,0.6641,Can't Tell,0.6641,Southwest,- is new #mkt strategy to be average like all the rest? #whathappend? rr points devalued- again -,@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7
569495664729726976,negative,1.0,Customer Service Issue,1.0,US Airways,gf was on hold for 4 hours and call was dropped!!! help!!!!! need a flight!!!,@USAirways GF was on hold for 4 hours and call was dropped!!! HELP!!!!! Need a flight!!!
568276647885086720,neutral,0.6584,,0.0,Southwest,". it takes 13.5 hours to fly from chicago to beijing on united, and 12 to fly from vegas to omaha on sw...","@SouthwestAir @tbuccheriFRNC3E. It takes 13.5 hours to fly from Chicago to Beijing on United, and 12 to fly from Vegas to Omaha on SW..."
570219228181041153,negative,1.0,Can't Tell,0.6651,Southwest,i hate evolved seating. knees in the seat pocket,@SouthwestAir   I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky
570304633048047616,neutral,0.6529,,0.0,American,do you have any sort of live chat feature? we're in the uk right now and that call would cost us alot. :(,@AmericanAir Do you have any sort of live chat feature? We're in the UK right now and that call would cost us alot. :(
568973830086995968,neutral,1.0,,,US Airways,can you help me add a aadvantage number and known traveler number to a reservation?,@USAirways Can you help me add a AAdvantage number and known traveler number to a reservation?
569657618576355328,negative,1.0,Cancelled Flight,0.3699,American,help us here !!! we are stuck here for more than 24hours! !we need to go home #flight919 #saveus,@AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus
569643210785497088,negative,1.0,Customer Service Issue,1.0,American,i can't keep dialing you guys all day. can i get into the callback queue?,@AmericanAir I can't keep dialing you guys all day. Can I get into the callback queue?
569676304154554368,positive,1.0,,,American,awesome customer service on #390 from rdu. they snuck my wife a warm cookie. thx!,@AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!
569802164060557312,negative,1.0,Customer Service Issue,1.0,American,who do i need to talk to to get a full refund on my trip? your call center offers no assistance.,@AmericanAir who do I need to talk to to get a full refund on my trip? Your call center offers no assistance.
569953411988369408,positive,1.0,,,United,please than robin at ewr premiere desk for helping me get on a an earlier flight. she did the work. huge thanks.,@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.
568640385117003776,neutral,0.6735,,0.0,United,"i have a lh return business ticket from den to fra.if i fly domestic with you,bag can be checked through to fra,no need to claim?","@united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim?"
569977887136342016,negative,1.0,Lost Luggage,0.6427,American,"can lie to you about where your lost bag is, but we are suppose to trust them with our lives thousands of feet in the air...","@AmericanAir can lie to you about where your lost bag is, but we are suppose to trust them with our lives thousands of feet in the air..."
570211577087041536,negative,1.0,Cancelled Flight,1.0,Southwest,"no need, i know the status, you cancelled flightled instead of delaying the flight.","@SouthwestAir no need, I know the status, you Cancelled Flightled instead of delaying the flight."
569727223357427712,negative,1.0,Late Flight,1.0,US Airways,this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #theworstairline,@USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline
567954287185125377,neutral,1.0,,,Southwest,hi! get a solar charger from amazon! game changer to plug usb into charge. :),@HillAConlin @SouthwestAir hi! get a solar charger from Amazon! Game changer to plug usb into charge. :)
569931327253966849,negative,1.0,Bad Flight,1.0,American,served the nastiest food ive ever seen yesterday.rubber chicken in slime. the entire cabin sent their food back.fas can confirm,@AmericanAir served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm
570216606057541632,negative,1.0,Customer Service Issue,0.6591,American,i’m still waiting - this has been going on far too long. is there someone i can speak to?,@AmericanAir I’m still waiting - this has been going on far too long. Is there someone I can speak to?
567813037454917632,neutral,1.0,,,United,"877 from amsterdam to ewr, 02.27.2015, 737-300.","@united 877 from amsterdam to ewr, 02.27.2015, 737-300."
569557662997852160,negative,1.0,Customer Service Issue,1.0,US Airways,can't believe advice to call customer service. i was on hold for 3 hrs this morning and finally gave up.,@USAirways @JosephTReis Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up.
568447513759522816,positive,0.6742,,0.0,US Airways,thank you for refunding my bag fee. i look forward to its return today i hope.,@USAirways thank you for refunding my bag fee.  I look forward to its return today I hope.
568961160357285889,negative,1.0,Can't Tell,1.0,US Airways,i thought was the worst airline but nah. you guys are far worse. is the only decent airline out there?,@USAirways i thought @united was the worst airline but nah. You guys are far worse. Is @Delta the only decent airline out there?
569610871934205954,negative,1.0,Can't Tell,0.3658,American,you have to run the engine to troubleshoot an issue before boarding the plane!?! how about another plane? #aa2227 #miatoiah,@AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah
569915039114661888,negative,1.0,Can't Tell,1.0,American,"and feel free to email me mikehertz7.com - don't worry, we're not going anywhere but this damn tarmac for a bit!","@AmericanAir and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit!"
569640998491578369,negative,1.0,Can't Tell,1.0,United,you always surprise me with the awfulness of your airline. you guys suck. #worst,@united you always surprise me with the awfulness of your airline. You guys suck. #worst
569892361691463682,negative,1.0,Customer Service Issue,0.6782,American,thanks for the dm rescheduling. unfortunately your operations process at lax is chaos &amp; the reps refused to print the ticket,@AmericanAir thanks for the DM rescheduling. Unfortunately your operations process at LAX is chaos &amp; the reps refused to print the ticket
568023553548922880,negative,0.6277,Can't Tell,0.6277,Delta,no news here at the gate. what are my options?,@JetBlue no news here at the gate. What are my options?
569149498183659520,negative,1.0,Cancelled Flight,1.0,United,my flight was cancelled flighted and i'm needing some help reflight booking problems.,@united My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems.
570222495145406465,negative,0.6837,Late Flight,0.3745,American,when the pilot announces that the plane has been unused for 2 days and maintenance is dealing with another aircraft..,@AmericanAir when the pilot announces that the plane has been unused for 2 days and maintenance is dealing with another aircraft..
569824565091823616,positive,1.0,,,United,ewr agent barbara was fabulous and an example of cust. serv. a pleasure talking to you😊,@united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E
569887996071297024,negative,1.0,Cancelled Flight,1.0,American,my boyfriend was supposed to be home saturday but his flight from dc was cancelled flightled yet again. please get him home!,@AmericanAir My boyfriend was supposed to be home Saturday but his flight from DC was Cancelled Flightled yet again. Please get him home!
568757671819661314,negative,0.7991,Can't Tell,0.6423,Delta,what i have to say is more than 140 characters! plus you don't follow me,@DeltaAssist what I have to say is more than 140 characters! Plus you don't follow me
569248875825008640,negative,1.0,Customer Service Issue,0.6818,US Airways,"every time i try, the line is disconnected b/c the system says you have too many calls. glad your screw up matters so much to you","@USAirways Every time I try, the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you"
568091623986319360,negative,0.6558,Late Flight,0.6558,Southwest,it's ok...i forgive you guys.,@SouthwestAir it's ok...I forgive you guys.
569310249859080192,negative,1.0,Bad Flight,0.6295,United,&amp; finally he was told he couldnt use the front of plane restrm (he was row7) though myself/others in rows behind him used w/no issue,@united &amp; finally he was told he couldnt use the front of plane restrm (he was row7) though myself/others in rows behind him used w/no issue
570135205123530752,negative,1.0,Late Flight,0.7219,American,worst service ever!! delayed flights for more than 5 hours plus you missed my bag! and your employees are rude 😡😡,@AmericanAir WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude 😡😡
569102054922129409,negative,1.0,Cancelled Flight,1.0,United,"yes, myself and about 200 other people also.","@united Yes, myself and about 200 other people also."
570094701371469825,neutral,1.0,,,Virgin America,are the hours of operation for the club at sfo that are posted online current?,@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?
567768878613536769,neutral,0.6701,,,Delta,rocking the tim mcgraw hold music,@JetBlue rocking the Tim McGraw hold music
570090452809949184,neutral,1.0,,,American,well we cleared customs in auh. i need to get to iah after i arrive in dfw. is it possible to retrieve my luggage in iad?,@AmericanAir well we cleared customs in AUH. I need to get to IAH after I arrive in DFW. Is it possible to retrieve my luggage in IAD?
570133607223840768,positive,0.6606,,,US Airways,excited that i'll be flying from syracuse to interview in dallas on friday for the fa position- this is a goal &amp; dream of mine!,@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal &amp; dream of mine!
569525974284558338,neutral,0.6598,,0.0,Delta,flight16?,@JetBlue flight16?
569523831460761601,negative,1.0,Cancelled Flight,1.0,United,"i did already rebook, and now i will miss my first appointments in london tomorrow morning. thanks for ruining my trip - again!","@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!"
569618489788346368,negative,1.0,Late Flight,0.6204,Delta,thanks for not! sending me an update that our flight was delayed 3 hours. unbelievable!,@JetBlue thanks for NOT! Sending me an update that our flight was delayed 3 hours. Unbelievable!
569579474762608640,negative,0.6897,Lost Luggage,0.6897,United,", no. re-booked with american and united said they'd transfer our bags to them.","@united, no. Re-booked with American and United said they'd transfer our bags to them."
568408653562294272,positive,0.6915,,,United,thanks jt,@united Thanks JT
569488587135295488,positive,1.0,,,Southwest,i've dm'd you. thanks!,@SouthwestAir I've DM'd you. Thanks!
569942569951600640,negative,1.0,Bad Flight,0.3499,US Airways,"take a look at 1715. all f seats filled, so someone upgraded their friend instead of following rules.","@USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules."
568053728944791552,negative,1.0,longlines,1.0,US Airways,we're all standing here and no one is saying anything. i'll most likely be missing my flight to bwi again.,@USAirways we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http://t.co/JhaU4K48yv
569988987420434432,negative,1.0,Customer Service Issue,0.6491,US Airways,great. i just called your fucking phone number and she hung up on me,@USAirways great. I just called your fucking phone number and she hung up on me
568498446216400896,neutral,0.6768,,,Delta,short stop at jfk before iad,@JetBlue short stop at JFK before IAD
568519214211813377,negative,1.0,Late Flight,1.0,Southwest,you're killing me!! always #delayed from #sandiego to #sf!! #ugh,@SouthwestAir you're killing me!! always #delayed from #SanDiego to #SF!! #ugh
570257918798516224,neutral,1.0,,,US Airways,"thank you, although we're using our miles from our card and flight booking problems companion tickets which can only be booked over the phone.","@USAirways Thank you, although we're using our miles from our card and Flight Booking Problems companion tickets which can only be booked over the phone."
569917869296758784,negative,1.0,Customer Service Issue,1.0,American,i've been trying to reach your customer service for two days. i have received zero response. never traveling aa again.,@AmericanAir I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again.
567771225104338944,negative,1.0,Flight Booking Problems,0.3603,US Airways,charging $200 2 change a flight is a rip off the reason i have 2 is out of my hands &amp; i want 2 reschedule same flight but in july,@USAirways charging $200 2 change a flight is a rip off the reason I have 2 is out of my hands &amp; I want 2 reschedule same flight but in July
569638381375909889,negative,1.0,Can't Tell,0.6635,US Airways,who do i contact about my awful experience i had 2/15/15 with flight 713 buf-clt?,@USAirways who do I contact about my awful experience I had 2/15/15 with @USAirways Flight 713 BUF-CLT?
569749896095358977,negative,1.0,Cancelled Flight,1.0,United,i am very glad i took care of own rescheduling now that ua 1580 from ogg was cancelled flightled.,@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1
568602156988657664,negative,1.0,Customer Service Issue,0.6308,US Airways,"42 minutes holding. seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed.","@USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed."
569657504273027073,negative,1.0,Customer Service Issue,0.3413,American,flight aa1691 lax to las closes too early and gate agents give us hassles #patheticcx,@AmericanAir Flight  AA1691 LAX to LAS closes too early and gate agents give us hassles #PatheticCX
570288380384292864,positive,0.6456,,0.0,Southwest,i used to always fly southwest.,@SouthwestAir  I USED to always fly Southwest.
568917786921009153,negative,0.6878,Can't Tell,0.3541,United,"also, group 5 is total bs.","@united Also, group 5 is total BS."
568438000843034624,positive,1.0,,,Southwest,"thanks to , i get to go to the #destinationdragons show this weekend in utah !!! #thankyou","THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive  !!! #ThankYou"
569884551712886785,negative,1.0,Customer Service Issue,1.0,Virgin America,called your service line and was hung up on. this is awesome. #sarcasm,@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm
570033624306708481,positive,1.0,,,American,absolutely!,@AmericanAir Absolutely!
570054266267811840,positive,0.6727,,,US Airways,"no worries, your flight attendant took care of it.","@USAirways no worries, your flight attendant took care of it."
569321988591906818,negative,1.0,Cancelled Flight,0.3453,Southwest,"coming up on 10 hrs and all at the gate, not leaving and without my baggage. swa you are my nightmare!","@SouthwestAir coming up on 10 hrs and all at the gate, not leaving and without my baggage. SWA you are my nightmare!"
568215093596573696,negative,0.6419,Late Flight,0.6419,Delta,delay = perfect time to learn swift programming with,@Jetblue Delay = Perfect time to learn Swift programming with @TeamTreehouse
569561425955332097,negative,1.0,Customer Service Issue,1.0,United,pushing 2 hours on hold. priceless.,@united   Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a
569923394990419968,neutral,0.6705,,0.0,Virgin America,can't bring up my reservation online using flight booking problems code,@VirginAmerica Can't bring up my reservation online using Flight Booking Problems code
569600927394631680,negative,1.0,Customer Service Issue,0.7282,American,"if weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?","@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?"
569546406442209280,negative,1.0,Customer Service Issue,0.6889,US Airways,your customer service line keeps telling me call back late flightr and disconnects. how can i talk to someone about my flight?,@USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight?
568240355772108800,positive,1.0,,,Southwest,fantastic! thank you!,@SouthwestAir Fantastic! Thank you!
569614436660432896,negative,1.0,Bad Flight,0.6291,Southwest,"extremely frustrating travel experience in denver! instead of landing in sea on saturday, now it's monday afternoon!","@SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!"
570208640520622080,negative,0.7087,Customer Service Issue,0.7087,US Airways,why aren't you updating flight status/delays?,@USAirways why aren't you updating flight status/delays?
570100947923419136,negative,1.0,Customer Service Issue,1.0,American,they responded. i can't respond to their response. nor can i speak with someone. #worstcustomerserviceever,@AmericanAir they responded. I can't respond to their response. Nor can I speak with someone. #worstcustomerserviceever
568165573869199361,negative,1.0,Customer Service Issue,1.0,Virgin America,status match - 2 weeks have gone by and no news.flt next week - hope flt will count towards requirement. cust svc no help!!!,@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement.  Cust Svc no help!!!
569964670531973120,positive,1.0,,,American,"chicago seen from seat 6a, aa 1620. so far a great ride! on to pdx!","@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN"
567802194155565056,positive,1.0,,,Delta,first base already? i like your style,First base already? I like your style @JetBlue
568111402084401152,negative,1.0,Customer Service Issue,0.6739,US Airways,"i am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options","@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options"
570000614794489856,negative,0.7008,Can't Tell,0.7008,United,never heard of this?,@United never heard of this? http://t.co/QDebyaHqfM
568272715519561728,neutral,1.0,,,United,- ok noted. all details will be dm'ed to you shortly.,@united - ok noted. All details will be DM'ed to you shortly.
569644310045417472,positive,1.0,,,Southwest,has a beautiful fleet. what a perfect evening to fly!,@SouthwestAir has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8
569577794910490624,negative,0.6859999999999999,Can't Tell,0.6859999999999999,Delta,yoga it is. tv service seems to be down though :-( i look forward to that do much!,"@JetBlue Yoga it is. TV service seems to be down though :-(
I look forward to that do much!"
568633738567012352,negative,0.6626,Lost Luggage,0.6626,Delta,"the one man in baggage office says ""i dunno"". help","@JetBlue the one man in baggage office says ""I dunno"". HELP"
568589571929350144,negative,1.0,Late Flight,0.6987,Delta,yep. 1 hour at logan. gangway broke and cabin crew stuck on plane. they just arrived. passengers request butt massages.,@JetBlue Yep. 1 hour at Logan. Gangway broke and cabin crew stuck on plane. They just arrived. Passengers request butt massages.
567860325179072512,negative,1.0,Late Flight,1.0,Southwest,took our bos to bwi plane for a flight to stl and promised a replacement 1.5 hours late flightr. now 2.5 hours delayed. not happy.,@SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement  1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy.
569963701987450880,neutral,0.6915,,0.0,Delta,😂😂😂 “: our fleet's on fleek.,😂😂😂 “@JetBlue: Our fleet's on fleek. http://t.co/BBaONx9txD”
569533648367722496,negative,1.0,Flight Attendant Complaints,1.0,Delta,"unfortunately i was so startled and rushed, i didn't get the name, but will provide a description in my expanded email. thank you","@JetBlue unfortunately I was so startled and rushed, I didn't get the name, but will provide a description in my expanded email.  Thank you"
569229557468827648,negative,1.0,Customer Service Issue,1.0,US Airways,it's been three weeks since i was specifically told i would get a call back from your folks in az- should i keep being patient?,@USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?
569621883282280448,positive,1.0,,,American,aa2416 on time and awesome flight. great job american!,@AmericanAir AA2416 on time and awesome flight. Great job American!
567844774994014208,negative,1.0,Can't Tell,0.3444,United,the third wheelchair is broken!,@united The third wheelchair is broken! http://t.co/tvk0PyxQv5
567897640035160064,negative,1.0,Bad Flight,0.6809,United,my son is a passenger on flight 3710 from chicago to toronto. the plane came within feet of colliding another plane and is stopped.,@united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding  another plane and is stopped.
569588578159697920,negative,1.0,Can't Tell,1.0,US Airways,"has failed me all day long, should i blame it on ?","@USAirways has failed me all day long, should I blame it on @AmericanAir ?"
570236587386122240,negative,0.7175,Late Flight,0.3633,American,what's the status of flight 3494 xna to dfw. i'm getting different reports?,@AmericanAir what's the status of flight 3494 XNA to DFW. I'm getting different reports?
569584717843943424,negative,1.0,longlines,0.3402,United,are your earnings so low that checkin people have to also be on tarmac loading bags? jan,@united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN
569668051764969474,negative,1.0,Late Flight,0.6473,US Airways,flight 2120. please get us a flight plan already. how is this an issue in 21st century?,@USAirways flight 2120. Please get us a flight plan already. How is this an issue in 21st century?
569069311962132480,negative,0.6678,Can't Tell,0.3532,Southwest,were you handing out tickets while i was sleep ?,@SouthwestAir were you handing out tickets while I was sleep ?
569936014094897152,negative,1.0,Bad Flight,0.6739,United,"flight was scheduled for 11:56, it's 1:05 and we haven't moved. i have never been on a flight where everyone moved without a sense","@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense"
569633393673150464,negative,1.0,Can't Tell,1.0,Delta,i have to say that jetblue has officially lost a customer. what a waste of all the points i have too! i am yet to be in a flight..,@JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight..
567872361304821760,negative,1.0,Can't Tell,0.6495,Delta,right now completely pissed off,@JetBlue right now completely pissed off
568527941723774976,negative,1.0,Cancelled Flight,0.6735,US Airways,they say connections are good still...but another reflight booking problems is the last thing i need today,@USAirways they say connections are good still...but another reFlight Booking Problems is the last thing I need today
569827699243544576,negative,1.0,Customer Service Issue,1.0,American,have been trying to reach american airlines since last evening to cancelled flight flights. worst customer service ever! what now???,@AmericanAir Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now???
569226128168062976,negative,1.0,Customer Service Issue,0.6737,Southwest,fl 4158 cancelled flightled from dallas to austin. no one answering 800#. need help.,@SouthwestAir fl 4158 Cancelled Flightled from Dallas to Austin. No one answering 800#.  Need help.
569627079458865153,negative,0.6294,Cancelled Flight,0.6294,US Airways,no flights out of philly because of system wide tech issue.,@USAirways No flights out of Philly because of system wide tech issue.   @CBSPhilly
568435434964938752,neutral,1.0,,,Southwest,mac computer left on bwi to la flight on 14th. reward for recovery; info important to owner.#help #passengers #honesty,@SouthwestAir MAC computer left on BWI to LA flight on 14th.  Reward for recovery; info important to owner.#HELP #passengers #honesty
569847671822946304,negative,1.0,Customer Service Issue,0.6697,American,"all right, but can you give me an email to write to ?","@AmericanAir all right, but can you give me an email to write to ?"
568428263762214913,negative,0.6854,Late Flight,0.6854,US Airways,our hold up now is the captain that was late flight...his bag doesn't fit.,@USAirways our hold up now is the captain that was Late Flight...his bag doesn't fit.
568602701623218177,negative,1.0,Customer Service Issue,1.0,Delta,how come you're responding to everyone else and not me #wtf,@JetBlue how come you're responding to everyone else and not me #wtf
568860520796725248,negative,1.0,Late Flight,1.0,Delta,what's up with the random delay on flight 1729? any chance of it being a false alarm?,@JetBlue what's up with the random delay on flight 1729? Any chance of it being a false alarm?
568567255291703298,positive,0.6819,,,Southwest,"sorry to spam, it would just be so awesome to see in vegas. your help would be absolutely amazing.","@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing."
567770910107897856,negative,1.0,Late Flight,1.0,United,flt. 4567 departure time has changed five times in the last 20 minutes. why don't you figure out a solution and announce once?,@united flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once?
569660501526859776,negative,1.0,Customer Service Issue,0.6678,American,tomorrows flight cancelled flighted. i understand. three hour wait for a call back and now 60 minutes on hold. not cool.,@AmericanAir tomorrows flight Cancelled Flighted. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool.
569937806518169600,negative,0.6506,Can't Tell,0.3535,United,woke up to notification- flight moved 1.5 hrs early. barely made flight then 3 hrs layover in sfo - wanted to hop on earlier option,@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option
567680108002291712,positive,0.6645,,0.0,Delta,no worries. delay was minor and dealt with nicely. it was captain of flight 2324 by the way.,@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.
570121689503301632,negative,1.0,Can't Tell,0.3699,American,"""the wheel was broken when we got it. we swear.""","@AmericanAir @emxlyy ""The wheel was broken when we got it. We swear."""
567918161540046848,negative,1.0,Flight Attendant Complaints,0.7002,US Airways,thanks. we did see an agent. unhelpful. some got vouchers others did not for unexplained reasons.,@USAirways thanks. We did see an agent. Unhelpful. Some got vouchers others did not for unexplained reasons.
568743141861228544,neutral,1.0,,,Delta,has d.c. thinking about summer with new nantucket service - broadway world,@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Broadway World http://t.co/dS22ceeEnj
568584434376577024,negative,1.0,Customer Service Issue,1.0,United,"doumented via link. however, now that it has been over four months with no response, what do you suggest? or shall i not expect one?","@united Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one?"
568005720026660864,positive,0.6444,,,Delta,this is lovely!,@JetBlue this is lovely!
569745528382038016,negative,1.0,Customer Service Issue,1.0,American,did you guys just give up helping people? your phone tree just hangs up on me and i have a flight tomorrow. connection pending,@AmericanAir  Did you guys just give up helping people? Your phone tree just hangs up on me and I have a flight tomorrow. Connection pending
570067529206358016,negative,1.0,Customer Service Issue,0.3582,United,agent helps the person in front of me. finishes up with them and then walks away. the guy behind me is as shocked as i am.,@united agent helps the person in front of me.  Finishes up with them and then walks away.  The guy behind me is as shocked as I am.
569704587315138560,positive,1.0,,,Southwest,"crew of wn3946 san-sfo was brilliant! rita was hilarious. i know i've been down on you before, but this was a great flight","@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight"
568384143379156993,negative,0.6365,Customer Service Issue,0.3377,US Airways,"it is the same passenger, just her maiden name ended up as last name through online flight booking problems. yes, understand non transferable","@USAirways it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems.  Yes, understand non transferable"
568428971504889856,negative,1.0,Can't Tell,0.6364,United,"""where we trick you into making us look popular on twitter by being the worst airline"" #wellplayed #jokesonus","@united ""where we trick you into making us look popular on Twitter by being the worst airline"" #wellplayed #jokesonus"
568236511524745216,negative,1.0,Cancelled Flight,0.6751,Southwest,flight cancelled flighted tonight and was told i won't receive a travel voucher for the inconvenience. is that really your policy?,@SouthwestAir flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?
569575699314569216,neutral,1.0,,,Delta,perhaps you need to start recruiting ;),@JetBlue Perhaps you need to start recruiting @msbgu ;)
570306250442985473,negative,1.0,Flight Booking Problems,0.3448,American,it's not just frustrating--it was paid for! how do we get a refund?,@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?
569927644575182849,positive,0.6795,,,American,thanks.....,@AmericanAir thanks.....
570014685166219264,negative,1.0,Cancelled Flight,1.0,Southwest,you cancelled flightled my flight and now i am in the back of the queue and you want to charge me 200 for business class? stay classy,@SouthwestAir you Cancelled Flightled my flight and now I am in the back of the queue and you want to charge me 200  for business class? Stay classy
569885018358575104,negative,1.0,longlines,0.6883,American,yes. just sayin' that was a particularly poorly handled situation.,@AmericanAir yes. Just sayin' that was a particularly poorly handled situation.
568716388866629632,negative,1.0,Flight Attendant Complaints,1.0,United,so disappointed in the service and the level of staff communication. such a bummer.,@united So disappointed in the service and the level of staff communication. Such a bummer.
569504299992141824,negative,1.0,Late Flight,0.6632,Delta,"issue is jfk. pilot explained once jfk reopens we can get scheduled back there, but why can't we divert to lga? closer than acy!","@JetBlue Issue is JFK. Pilot explained once JFK reopens we can get scheduled back there, but why can't we divert to LGA? Closer than ACY!"
569345693770502144,negative,1.0,Late Flight,0.7067,Delta,"you can pass that along to my wife, daughter, daughter's friend, my elderly mother-in-law. they spent several hours waiting.","@JetBlue You can pass that along to my wife, daughter, daughter's friend, my elderly mother-in-law.  They spent several hours waiting."
568159685238329344,negative,1.0,Late Flight,0.3478,United,"there was 20 min to departure, no one waiting. on being pressed ground staffer threatened ""do you want to get to sf today"" #fail","@united there was 20 min to departure, no one waiting. On being pressed ground staffer threatened ""do you want to get to SF today"" #fail"
569328773876871168,negative,1.0,Lost Luggage,0.6742,Delta,she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service 👎,@JetBlue she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service 👎
569895927273517056,negative,1.0,Can't Tell,1.0,American,"you're both equally terrible, and i'm going to fight until i get complete satisfaction for how we were mistreated","@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated"
569438763115536384,negative,1.0,Flight Attendant Complaints,0.6438,United,it's disgusting and unconscionable the treatment i've received tonight.,@united it's disgusting and unconscionable the treatment I've received tonight.
569569272898445313,negative,1.0,Flight Attendant Complaints,0.6837,United,i unfortunately didn't get her name :( she was not nice!,@united I unfortunately didn't get her name :( she was not nice!
569714842405249024,positive,0.7125,,,American,“: those are very beautiful photos!” thx! would marketing dept be interested in buying?,“@AmericanAir: @nlrphoto Those are very beautiful photos!” Thx! Would marketing dept be interested in buying?
570198744907567106,positive,1.0,,,American,thank you.,@AmericanAir Thank you.
568918759664021504,negative,1.0,Can't Tell,1.0,United,roundtrip to london on ? i think i will! fyi that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies,@united roundtrip to London on @Delta ? I think I will! FYI that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies
570264481772777472,negative,0.708,Late Flight,0.708,Southwest,"your website has now reverted my 1st flight to only a 5-minute delay. but it's changed, so is that reliable information?","@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?"
569223536507809792,negative,1.0,Late Flight,0.3515,US Airways,in don't have it on me at the time as i am taking amtrak home. how do we call for partial refunds?,@USAirways  in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?
570033778300620801,neutral,0.6659999999999999,,0.0,United,"to be clear on my luggage comment, i am referencing the photo attached. flight 6232 to jac","@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG"
570047059878936576,neutral,0.6705,,,Delta,airport code test go. slc. bos mco,@JetBlue AIRPORT CODE TEST GO. SLC.  BOS MCO
569684137755459584,neutral,1.0,,,Southwest,how long does it take for my rapid rewards points to be credited to my account?,@SouthwestAir how long does it take for my Rapid Rewards points to be credited to my account?
569036471232892929,positive,0.6742,,,Delta,"162, smf to jfk!","@JetBlue 162, SMF to JFK!"
569715539821654017,negative,1.0,Can't Tell,0.6636,American,"you should really help out, you are getting a ton of bad publicity right now #willneverflywithyou","@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou"
567788423352950784,neutral,1.0,,,United,could you tell me if this bag would be accepted as a personal item ? can i bring one carry-on bag plus this?,@united Could you tell me if this bag would be accepted as a personal item ? Can i bring one carry-on bag plus this? http://t.co/U390cZpLHl
570201347414462464,neutral,1.0,,,American,"was hoping for 8a if possible, for some frozen views along the way!","@AmericanAir was hoping for 8A if possible, for some frozen views along the way!"
568434065067491328,negative,0.6489,Can't Tell,0.3298,United,"i need you to get my cousin to pdx, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that","@united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that"
570002432375148544,negative,1.0,Customer Service Issue,0.662,American,for my delay and you know what i get a we don't credit anybody back a supervisor who cut me off when speaking,@AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking
570104743747416064,negative,0.6667,Customer Service Issue,0.3542,United,what is that going to do for you? nothing just like you always do,@united what is that going to do for you? Nothing just like you always do
568492323824381952,negative,1.0,Bad Flight,0.3938,US Airways,but you guys switched me and didn't inform me of the chathes,@USAirways but you guys switched me and didn't inform me of the chathes
570286100637466624,negative,1.0,Flight Attendant Complaints,0.3732,United,"yes, we've been with the agents for the last 50 minutes. one of the agents have been very rude, but thankfully ladan has been nice.","@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice."
569963395652280320,positive,0.6889,,,US Airways,i made it! thanks for the help!,@USAirways I made it! Thanks for the help!
568512284202438656,negative,1.0,Late Flight,0.6987,US Airways,"your gate team are polite. but your planes are habitually late flight. in many cases, passengers are waiting for the flight crew!","@USAirways Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!"
569744378354401280,negative,0.7087,Late Flight,0.7087,United,thanks for having changed me. managed to arrive with only 8 hours of delay and exhausted,@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted
569337064484962304,negative,1.0,Can't Tell,0.3426,US Airways,"#not happy, wife 40th bday trip. would like to be fully compensated for both flights","@USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights"
569158546404864001,negative,1.0,Customer Service Issue,1.0,Southwest,been on hold now for 1 hour 20 minutes with cust service. can you help?,@SouthwestAir been on hold now for 1 hour 20 minutes with cust service. Can you help?
568057226776219648,negative,1.0,Customer Service Issue,0.6772,United,1627 to montego bay going back to gate bc 1person was late flight? awful service for all of who came on time!!,@united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!!
570218829546024960,neutral,1.0,,,American,it's flight 5348,@AmericanAir it's flight 5348
568374422136070144,negative,1.0,Flight Attendant Complaints,0.6522,US Airways,"the gate agent said ""it's booked in full. sorry"" i had a ticket with a 1st class seat. i will call customer service when i land.","@USAirways the gate agent said ""it's booked in full. Sorry"" I had a ticket with a 1st class seat. I will call customer service when I land."
568223612802637824,negative,0.6859,Late Flight,0.6859,US Airways,is the real mvp for holding up the flight connecting philly to tampa.,@USAirways is the real MVP for holding up the flight connecting Philly to Tampa.
569667805643034624,positive,0.6459999999999999,,0.0,Southwest,“: companion pass. because everyone deserves #redcarpet treatment and a +1 (even if it's your mom).,“@SouthwestAir: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http://t.co/QjKL4aBprG”
569621367806664705,negative,0.6646,Cancelled Flight,0.6646,American,why was my flight from miami to dallas monday rescheduled to tuesday?,@AmericanAir why was my flight from Miami to Dallas Monday  rescheduled to Tuesday?
567887437826908160,negative,1.0,Late Flight,1.0,Delta,"honestly i’m glad you didn’t cancelled flight the flight, just that i’ll be driving home at 3-4 am now. :/","@JetBlue honestly I’m glad you didn’t Cancelled Flight the flight, just that I’ll be driving home at 3-4 am now. :/"
567820210264137729,negative,1.0,Cancelled Flight,1.0,United,if our already rescheduled flight is cancelled flightled is our hotel room paid for?,@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?
569673981164277760,neutral,0.6963,,0.0,American,educate bohol is a 501(c)(3) w/all volunteer staff. i can help the kids or buy a plane ticket--i can't do both. can you help?,@AmericanAir Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help?
569362336991092736,negative,1.0,Cancelled Flight,0.677,US Airways,4 hours . how do i change my flight that was cancelled flightled ?,@USAirways 4 hours . How do I change my flight that was Cancelled Flightled ?
569195394065952768,negative,1.0,Cancelled Flight,1.0,Delta,cancelled flighted 😢,@JetBlue Cancelled Flighted 😢
569745801121009664,negative,1.0,Customer Service Issue,1.0,American,"- for the past 5.5 hours, call volume is so high that no one can take my call to cancelled flight my itinerary? #youredoingitwrong 1/2","@AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1/2"
569608733321498627,positive,1.0,,,American,"appreciate update. have also appreciated our pilots effort to explain to us just now. accurate, authoritative comms is vital.","@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital."
569758106395254784,neutral,0.6755,,0.0,American,can you check on he status of my exp membership card? need the physical card to access some international lounges soon.,@AmericanAir Can you check on he status of my EXP membership card? Need the physical card to access some international lounges soon.
567860313883693056,negative,1.0,Flight Attendant Complaints,0.6729,US Airways,"when i told csr i would close acct, he couldn't care less","@USAirways when I told csr I would close acct, he couldn't care less"
569722020776116224,negative,1.0,Customer Service Issue,1.0,United,"yes i have and i was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around.","@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around."
569514124490579969,neutral,0.6365,,0.0,United,with about 25 people trying to get on flights,@united with about 25 people trying to get on flights
568133255410671617,neutral,0.6701,,0.0,United,raise a dispute with your cc provider and they will hopefully clear it for you.,@united @ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you.
568957488021827585,positive,1.0,,,Southwest,"thanks so much. appreciate your kindness in adjusting our reservation. even during snowstorms, i still prefer southwest. 👍","@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. 👍"
569690626293305344,negative,1.0,Bad Flight,1.0,United,is so cheap they couldn't afford to run the ac on #ua1510. they took pressure cooker to a new level. #cheap #worstairline,@united is so cheap they couldn't afford to run the AC on #UA1510. They took pressure cooker to a new level. #Cheap #WorstAirline
569633166031511552,negative,1.0,Can't Tell,1.0,Delta,i think it's safe to say that after 25 years of loyal #jetblue flying we are officially done. #byebyejetblue,@JetBlue I think it's safe to say that after 25 years of loyal #JetBlue flying we are officially DONE. #Byebyejetblue
568877993453420544,negative,0.6639,Late Flight,0.3706,United,"nope, still sitting at the gate!","@united Nope, still sitting at the gate!"
569005718365298689,negative,0.6652,Lost Luggage,0.6652,United,of course. that was the start of my trip 3 wks. ago. its gone further downhill on my return.,@united Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return.
570263008762601475,neutral,0.6564,,,American,yes they do,@AmericanAir yes they do http://t.co/wCSAZZQPae
567742857411166208,neutral,0.6756,,0.0,United,"i normally ask people to put on headphones...but not toddlers. maybe planes should have a ""kid"" section (near the back) ;)","@united I normally ask people to put on headphones...but not toddlers. Maybe planes should have a ""kid"" section (near the back) ;)"
569178210325430272,neutral,0.6837,,,Delta,"my wife and i booked last minute flights for a funeral separately, but we would like seats 2gether, can you do this if we dm conf#s","@JetBlue my wife and I booked last minute flights for a funeral separately, but we would like seats 2gether, can you do this if we DM conf#s"
568155246616121344,positive,1.0,,,Southwest,bingo! “: thank you for bringing this to our attention. we'll be happy to reach out to noah so we can make this right. ^mr”,Bingo! “@SouthwestAir: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR”
568533371602608128,neutral,1.0,,,United,can i access frankfurt arrival lounge when i'm flying global first class?,@united can I access Frankfurt arrival lounge when I'm flying global first class?
567741692854276096,positive,0.6632,,0.0,United,brandi zabsonre in denver deserves a raise for bringing delight into a terrible travel situation. big ups,@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ
568489782298476544,positive,0.6503,,,Delta,then en route to the airport the rebooked ticket was refunded.,@JetBlue Then en route to the airport the rebooked ticket was refunded.
569313112089886720,negative,0.6909,Late Flight,0.3642,US Airways,hour 4 at the gate.,@USAirways hour 4 at the gate.
567926839630557184,negative,1.0,Customer Service Issue,1.0,US Airways,worst experience ever. unable 2 help over phone and told at last min cabin crew unavailable for flight. never again #usairways,@USAirways Worst experience ever. Unable 2 help over phone and told at last min cabin crew unavailable for flight. Never again #USAirways
569588375037960192,negative,1.0,Cancelled Flight,1.0,Southwest,wife's flight to dal just got cancelled flightled. what does she do to find options to get back home? 1708 phx-&gt;dal,@SouthwestAir wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home?  1708 PHX-&gt;DAL
569224824066842624,negative,1.0,Cancelled Flight,1.0,United,. day to iad and cvg to iad both cancelled flightled by united but all other airlines operating. friend stuck and now miss intl flight. help?,@united. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?
569865675793170432,negative,1.0,Lost Luggage,1.0,Southwest,loses baggage a day ago and still has no idea or interest in finding it? all items for new job in that bag! unacceptable.,@SouthwestAir loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable.
569294070129930240,positive,0.6595,,0.0,Delta,on the plane now! hopefully no longer at the mercy of the playlist! thanks!,@JetBlue on the plane now!  Hopefully no longer at the mercy of the playlist!  Thanks!
569462023173619712,neutral,0.6565,,,United,"some compensation (e.g. upgrade to higher class for my rescheduled flight to muc today) will be appreciated, though ;)","@united some compensation (e.g. upgrade to higher class for my rescheduled flight to MUC today) will be appreciated, though ;)"
568662525530628096,negative,1.0,Flight Attendant Complaints,0.6262,United,"your staff at laguardia and lagos, nigeria were unprofessional, uncaring and not helpful. ou","@united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou"
570192452486889473,neutral,0.6667,,,Delta,now out of a gates and into main terminal @ dca. members keeping watch from atct. #avgeek,@JetBlue now out of A gates and into main terminal @ DCA. @NATCA members keeping watch from ATCT. #avgeek http://t.co/hPsiEaokwh
568135839814807552,negative,1.0,Can't Tell,0.66,US Airways,that wasn’t my q but thanks. wondering why you’re the only ones. i disguised yours to not call you out. ;),@USAirways that wasn’t my Q but thanks. Wondering why you’re the only ones. I disguised yours to not call you out. ;) http://t.co/uH6UwuOSC0
568087614303166464,neutral,1.0,,,Southwest,is offering #companionpasses to atlanta residing frequent fliers!,@SouthwestAir is offering #CompanionPasses to Atlanta residing frequent fliers! http://t.co/mdN5ED58ze
569658686999818241,negative,1.0,Cancelled Flight,1.0,American,"my baggage is lost, my flight cancelled flightled and i get no accommodations? not even to another airline. at least one free hotel?","@AmericanAir My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel?"
569503165713948672,negative,1.0,Can't Tell,0.6715,United,i have never been mislead by a company as many times as i have this week by united airlines!,@united I have never been mislead by a company as many times as I have this week by United Airlines!
569594402114392064,negative,0.7021,Late Flight,0.7021,American,what are my chances of making a connection to el paso (aa504) with dfw from sat (aa200) delayed 30 minutes?,@AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?
567866540424560640,negative,1.0,Customer Service Issue,1.0,US Airways,on hold for 1:23. all because they won't let me use a companion voucher online,@USAirways on hold for 1:23. All because they won't let me use a companion voucher online http://t.co/DPhQRgkdoA
568873031428415489,negative,1.0,Late Flight,1.0,United,. i appreciate you looking. can you compensate me on anything for my troubles? still haven't taken off for a 10:30 am flight,.@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight
568422454609219584,negative,1.0,Flight Attendant Complaints,0.3626,US Airways,they had to turn the seat cushions over and clean the area. please explain this issue?,@USAirways they had to turn the seat cushions over and clean the area. Please explain this issue?
570285904809598977,positive,1.0,,,Virgin America,thanks!,@VirginAmerica Thanks!
569867363580903424,positive,1.0,,,American,thanks for responding ... will do!,@AmericanAir thanks for responding ... will do!
570184343857045504,negative,1.0,Customer Service Issue,0.6383,Delta,service getting worse and worse. plane can't fly waiting on a 2nd aircraft. so much for planning.,@JetBlue service getting worse and worse. Plane can't fly waiting on a 2nd aircraft. So much for planning.
569719540520628224,negative,1.0,Customer Service Issue,1.0,American,"no, i was on hold for 4 1/2 hours. 3 diff agents each w/ different information, frustrating, kept getting txfd...","@AmericanAir @dogbuckeye No, I was on hold for 4 1/2 hours.  3 diff agents each w/ different information, frustrating, kept getting txfd..."
570276018751016960,negative,1.0,Flight Booking Problems,1.0,United,- why can't i get a boarding pass for my austrian airlines codeshare flight. rebook incls a 6 hour layover &amp; i am stuck outside sec,@united - Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover &amp; I am stuck outside sec
569917319381712896,negative,1.0,Can't Tell,0.3641,American,you need to have a look at your handling of flight 106 and 104. company of yours size should have protocols in place to help,@AmericanAir you need to have a look at your handling of flight 106 and 104. Company of yours size should have protocols in place to help
570078022201532419,negative,1.0,Flight Booking Problems,0.6564,American,i booked it on us airways site. don't see a cancelled flight link :(,@AmericanAir I booked it on US Airways site. Don't see a Cancelled Flight link :(
569379367077355520,negative,1.0,Flight Attendant Complaints,0.6421,United,missing flight attendant = delayed flight. prime example how 1 person impacts 100's of people. hnl -&gt; iah (ua252) #wastedtime,@united Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -&gt; IAH (UA252) #wastedtime
569537042201194496,neutral,1.0,,,US Airways,with chocolate flight please... i m melting,@USAirways with chocoLate Flight please... i m melting http://t.co/jJdoSFYIBM
569837686367744000,negative,0.6678,Customer Service Issue,0.3518,American,"last thing i want to deal w/ before 8 on a mon! i've already waited the suggested wait time, so i hope i get a call back asap.","@AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP."
569666689589231616,negative,0.6282,Customer Service Issue,0.3292,American,"""here for you"" as in, yeah, we'll tweet platitudes at you so you'll think our twitter bot cares? or....","@AmericanAir @manuel_c ""here for you"" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or...."
568191963838746624,neutral,1.0,,,United,there are at least 3 of us on ua1564 at ord waiting to deplane to catch ua4232 to clt. any chance of waiting to last second for us?,@united there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?
569324035835711489,positive,0.6972,,,Southwest,thx for the grand view today! flt 3825 seatac to phx. #grandcanyon #arizona #wow #love #photography,@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF
568873730182504448,positive,1.0,,,United,thank you.. appreciate the response,@united thank you.. Appreciate the response
569478901166055424,negative,1.0,Can't Tell,0.6632,United,now the weight restriction? 'we'll try to get as many of you as we can on this plane',@united now the weight restriction? 'We'll try to get as many of you as we can on this plane'
569720366198759424,negative,0.6825,Customer Service Issue,0.3509,American,dfw gate 16 to bmi agent seriously is beyond incompetent. never flying aa again if can be avoided #fail #pathetic,@AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent.  Never flying AA again if can be avoided #fail #pathetic
568965870178816000,negative,1.0,Bad Flight,0.3642,United,"it wasn't full, i had plenty of time to go to the gate and check, plus with my status i should have gotten on!?!","@united It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?!"
568225310753353728,neutral,0.6990000000000001,,,United,"very nice at lhr, congrats, but i'm sticking with aa/#ba.","@united @staralliance Very nice at LHR, congrats, but I'm sticking with AA/#BA. @AmericanAir @British_Airways"
567724133434535936,negative,0.6907,Customer Service Issue,0.6907,US Airways,can't even get on hold to wait to speak to someone-awesome,@USAirways can't even get on hold to wait to speak to someone-awesome
569658878939410432,neutral,0.6315,,0.0,American,"yep, they moved me to 16a as they showed me flying ""standby""","@AmericanAir yep, they moved me to 16A as they showed me flying ""standby"""
570061033253023744,negative,1.0,Customer Service Issue,0.6890000000000001,US Airways,you say to call travel agency and they say we cant refund because usairways didnt accept this.,@USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this.
569212318283771904,negative,1.0,Can't Tell,0.708,United,yes refund my ticket and give me email address to let u know what happened,@united yes refund my ticket and give me email address to let u know what happened
568206455251144704,neutral,1.0,,,Delta,any good deals for march?! looking to fly to orlando!,@JetBlue any good deals for March?! Looking to fly to Orlando!
568162061278011392,negative,1.0,Customer Service Issue,1.0,US Airways,i tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care,@USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care
570017867342725121,negative,1.0,Lost Luggage,1.0,American,"lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund. never again","@AmericanAir lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund.  Never again"
569627485240844288,negative,1.0,Customer Service Issue,1.0,American,reservation line won't let me speak to a representative because they are too busy. they literally disconnect you. why bother?,@AmericanAir Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother?
569140362025050112,negative,1.0,Customer Service Issue,0.6513,United,his cell phone record needs to be checked to see who did conversed with. i trust the faa can handle this better.,@united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.
569016065600008193,negative,1.0,Late Flight,1.0,US Airways,not only did u lose the flight plan! now ur flight crew is faa timed out! thx for havin us sit on the tarmac for an hr! #pathetic,@USAirways Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! #Pathetic
569278020441284608,negative,1.0,Customer Service Issue,0.6913,United,if you follow me i will dm you my phone # which you can call.,@united If you follow me I will DM you my phone # which you can call.
569629100114989056,negative,1.0,Flight Attendant Complaints,0.6845,American,first my sister had zero food in her cross country flight with no type of warning or voucher,@AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher
569230983075115010,negative,0.664,Cancelled Flight,0.3412,Virgin America,i was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin,@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin
569165709516759042,positive,1.0,,,Virgin America,thanks guys! sweet route over the rockies #airplanemodewason,@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason
569650819894652928,negative,1.0,Flight Booking Problems,0.6809,US Airways,according to your costumer support your website is holding my money hostage and you cant do anything about it..,@USAirways @AmericanAir According to your costumer support your website is holding my money hostage and you cant do anything about it..
569983338880114688,positive,1.0,,,Delta,so relieved i'm flying after listening to everyone at the neighboring gate bitch about spirit. my airline's better than yours.,So relieved I'm flying @JetBlue after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours.
569521573268480002,negative,0.6923,Flight Booking Problems,0.6923,US Airways,my in-laws flight cancelled flighted 4 tonight. u auto rebooked 4 flight on tuesday that doesn't work. can you help reflight booking problems them?,@USAirways my in-laws flight Cancelled Flighted 4 tonight. U auto rebooked 4 flight on Tuesday that doesn't work. Can you help reFlight Booking Problems them?
570202173172281344,negative,1.0,Flight Attendant Complaints,1.0,American,as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated.,@AmericanAir as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated.
570044700951838720,positive,1.0,,,American,"“: thanks for the shout-out, candace! enjoy the ride.” always! i adore american airlines!","“@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.” Always! I adore American Airlines!"
568064972086906880,negative,1.0,Customer Service Issue,1.0,US Airways,this is how vacations get cancelled flightled been on hold ⤵for 40+ minutes still havent talked to anyone. #failure,"@USAirways 
This is how vacations get Cancelled Flightled been on hold ⤵for 40+ minutes still havent talked to anyone. #failure http://t.co/ef4P0HISHb"
569841119783202817,negative,1.0,Customer Service Issue,0.698,American,this merger with a cluster of inefficiency and misinformation. when is it going to be done?,@AmericanAir this merger with @USAirways @usairwis a cluster of inefficiency and misinformation.  When is it going to be done?
569823770308939776,negative,1.0,Customer Service Issue,1.0,American,"i tried all day. have been disconnected due to ""heavy call volume.""","@AmericanAir i tried all day. Have been disconnected due to ""heavy call volume."""
569718285060706304,negative,1.0,Can't Tell,0.6684,American,"cost me a day of vacation ($350 hotel stay), day of dog boarding, and a day of airport parking.","@AmericanAir @USAirways cost me a day of vacation ($350 hotel stay), day of dog boarding, and a day of airport parking."
568442077400436736,neutral,0.7246,,0.0,Delta,"traveling w/ a rifle for a hunting trip, can a pistol be in the same large rifle case too? wasn't clear in freq asked questions","@JetBlue traveling w/ a rifle for a hunting trip, can a pistol be in the same large rifle case too? Wasn't clear in freq asked questions"
569361587032748032,negative,1.0,Bad Flight,0.6598,US Airways,you landed me at #bwi instead of and have no plans for me to make it home to dc. how do you suggest i get home?,@USAirways You landed me at #BWI instead of @Reagan_Airport  and have no plans for me to make it home to DC. How do you suggest I get home?
569310717393944577,negative,1.0,Late Flight,0.6716,United,"...lies lies lies....still sitting at the gate, have not moved an inch","@united...lies lies lies....still sitting at the gate, have not moved an inch http://t.co/LulGnwEfFH"
568779480019251201,negative,1.0,Bad Flight,0.6872,Southwest,the in-browser hover over is intrusive and annoying. and the fact that the wifi only works on one device is sort of sad.,@SouthwestAir The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad.
569868638968254467,negative,1.0,Customer Service Issue,1.0,American,please message me for assistance - can't get through to anyone.,@AmericanAir please message me for assistance - can't get through to anyone.
568223380375076864,positive,1.0,,,US Airways,finally rectified my flight situation! thanks again,@USAirways finally rectified my flight situation! Thanks again
569677563334942720,negative,1.0,Can't Tell,0.6709999999999999,American,i've never witnessed such covert tactics from an airline.,@AmericanAir I've never witnessed such covert tactics from an airline.
570064025918115840,negative,1.0,Cancelled Flight,1.0,American,again you guys are a huge joke and cancelled flight your flight for no reason. this is the 3rd time in one trip for me that you have,@AmericanAir Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have
568272841780682752,neutral,1.0,,,United,flight...gotta make this connector,@united flight...gotta make this connector
570282555057909760,positive,1.0,,,American,"continues to win: i've never missed a flight before, but a nice little quiet gate change made it possible. sheesh.","@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh."
568088090620919808,negative,1.0,Customer Service Issue,1.0,US Airways,spend 1 hour on hold with .,Spend 1 HOUR on hold with @USAirways .
570275248052039680,negative,1.0,Can't Tell,0.67,American,that doesn't really answer my question. maybe if i provide more details you can give me clarification...,@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...
569911674158731264,negative,1.0,Late Flight,1.0,Virgin America,"just landed in lax, an hour after i should of been here. your no late flight bag check is not business travel friendly #nomorevirgin","@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin"
569937119411462144,negative,1.0,Cancelled Flight,0.6464,Southwest,"delayed twice now cancelled flighted...sent complaint email, yet no response. need an explanation pls. #notsatisfied #smh #unhappy","@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response.  Need an explanation pls. #notsatisfied #smh #unhappy"
567771635139502080,negative,1.0,Customer Service Issue,0.6845,US Airways,on hold for 2 hours. you know what just keep my money,@USAirways on hold for 2 hours. You know what just keep my money
568923762764095488,positive,0.6855,,,Virgin America,i see what you did there ;),@VirginAmerica I see what you did there ;)
567734584000135168,negative,1.0,Can't Tell,1.0,US Airways,i was completely ripped of by us airways today never fly this airline i am contacting my local news,@USAirways I was completely ripped of by US Airways today never fly this airline  I am contacting my local news
569971526876962819,neutral,0.6661,,0.0,Southwest,i sent a email to customer relations and i will be calling tomorrow.,@SouthwestAir  I sent a email to customer relations and I will be calling tomorrow.
568191654986792960,positive,1.0,,,United,done thnx,@united @parryaftab done thnx
567739426499862528,neutral,1.0,,,Southwest,the 5:50 is sold out too?,@SouthwestAir the 5:50 is sold out too?
569857037477158912,negative,1.0,Can't Tell,0.6732,US Airways,": i relied on us airways, and that was my mistake. awful customer experience.","@USAirways: I relied on US Airways, and that was my mistake. Awful customer experience."
569519918833643521,negative,0.6669,Customer Service Issue,0.6669,US Airways,"almost half hour on hold. my cell phone battery is dying. thanks for your loyalty from a ""platinum"" member","@USAirways @AmericanAir Almost half hour on hold.  My cell phone battery is dying.  Thanks for your loyalty from a ""Platinum"" member"
569953874435567616,neutral,1.0,,,Southwest,"done. sorry, i thought i was already.","@SouthwestAir done. Sorry, I thought I was already."
569722907187752960,negative,0.6882,Can't Tell,0.3441,United,quick (serious) question - any resources/ratings showing the quality of service is better than 8th place?,@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2
570261981569159169,neutral,0.6382,,0.0,Southwest,live in atlanta but cant enroll in your atlanta companion promotion. error every time. can you help? also sent email. thanks!,@SouthwestAir live in Atlanta but cant enroll in your Atlanta companion promotion. Error every time. Can you help? Also sent email. Thanks!
569609887388270592,negative,1.0,Flight Booking Problems,0.363,American,"changed flight from bna to 2/20 ahead of weather. slammed me with cost diff because ""no weather advisory.""really!","@AmericanAir Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because ""no weather advisory.""Really!"
568148251569999873,negative,1.0,Bad Flight,0.3752,United,"still can't dm, it's lh7631 on 21/2/15","@united still can't dm, it's LH7631 on 21/2/15"
569191875271372801,negative,1.0,Customer Service Issue,1.0,Delta,"you have very unhappy customer. after waiting 20 min on hold, rude &amp; uncaring rep has now frozen my acct. can't print bdng pass!","@JetBlue You have very unhappy customer. After waiting 20 min on hold, rude &amp; uncaring rep has now frozen my acct. can't print bdng pass!"
569575003248676864,neutral,0.6732,,0.0,Virgin America,"- is flight 713 from love field to sfo definitely cancelled flightled for monday, february 23?","@VirginAmerica  - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?"
569864689452077058,negative,1.0,Flight Booking Problems,0.3514,American,i need to be back home tomorrow and no one is helping me. please help me rebook for a flight tomorrow!,@AmericanAir I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow!
568847199460835328,negative,0.6718,Late Flight,0.6718,United,actually we aren't. still parked here.,@united actually we aren't. Still parked here.
568903193930764288,negative,1.0,Late Flight,1.0,United,how about after 2.5 hrs at ord another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs,@united how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs
569671871634935809,negative,1.0,Bad Flight,0.3384,US Airways,so does that mean that you might care about my sister be assaulted on one of your flights,@USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights
569168696083656705,neutral,0.6657,,,US Airways,- what is your policy regarding large-size passengers who cannot fit into a single coach class seat?,@USAirways - what is your policy regarding large-size passengers who cannot fit into a single coach class seat?
570106249024446464,neutral,0.6759999999999999,,0.0,United,"i send you an urgent message via eservice.com. bg0kwm narayanan. please respond asap. also, no local united tel # @ kul","@united I send you an urgent message via eservice@united.com.  BG0KWM   Narayanan. Please respond ASAP. Also, NO local United Tel # @ KUL"
568723674934722560,negative,1.0,Flight Attendant Complaints,0.6701,United,usually your lounge staff are fantastic! except today in mco where almost denied entry to lounge even though traveling united-first,@united usually your lounge staff are fantastic! Except today in MCO where almost denied entry to lounge even though traveling united-first
568894423507058688,negative,1.0,Late Flight,1.0,Delta,noooo!! why is our previously direct flight from fll&gt;sfo diverted to las? now arriving almost 2 hrs late flightr. 👎,@JetBlue Noooo!! Why is our previously direct flight from FLL&gt;SFO diverted to LAS? Now arriving almost 2 hrs Late Flightr. 👎
568817894030741504,positive,0.6641,,0.0,United,love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied,@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied
568783658150191104,negative,0.6774,Can't Tell,0.3441,US Airways,are you fucking kidding me???,@USAirways are you fucking kidding me??? http://t.co/qjLzrYWFj2
569862755420905473,negative,1.0,Customer Service Issue,0.6792,United,i'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #noservice,@united I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService
567756556536909825,negative,1.0,Late Flight,1.0,Southwest,i understand a delay but to be stuck on the plane longer than the flight is unacceptable,@SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable
568446993548206081,neutral,0.6424,,,Southwest,. i'm flying on one right this minute,@SouthwestAir @FortuneMagazine. I'm flying on one right this minute
569682097125896192,neutral,0.6789,,,American,i know you are getting pummeled tonight we were one of the lucky out of just one more,@AmericanAir I know you are getting pummeled tonight @dfwairport we were one of the lucky out of @slcairport just one more @AUStinAirport
568677633682214912,negative,1.0,Customer Service Issue,1.0,United,"""the extra care airline"". #unitedairlines they don't care. trust me. there #customerservice is non existent. they don't have 1","@united ""the extra care airline"". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1"
569122341797691392,negative,1.0,Customer Service Issue,0.6869,Delta,is the website down? can't print boarding pass,@jetblue is the website down? Can't print boarding pass
569379756673597444,negative,1.0,Lost Luggage,0.7118,United,"i am. who knows where my bags are. do i just wait around and hope they arrive? no one has answers, i have plans and no answers....","@united I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers...."
569229135752642560,negative,1.0,Can't Tell,1.0,US Airways,you are cutting into my pregame time. go !!!!,@USAirways you are cutting into my pregame time.  Go @KentuckyMBB !!!!
568437028205035520,positive,1.0,,,Southwest,"love u southwest. you've always been helpful. when i traveled a lot w/my son, infant/toddler, u were great!","@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!"
567786199415136256,neutral,1.0,,,Virgin America,"dear virgin customer, while you're stranded in sf for 3 days &amp; $1000cost- we'll do the very least we can to accommodate you!","@VirginAmerica Dear Virgin customer, while you're stranded in SF for 3 days &amp; $1000cost- we'll do the very least we can to accommodate you!"
568430867447549952,neutral,1.0,,,Southwest,is there anyway to pay more to get priority boarding a 1-15?,@SouthwestAir Is there anyway to pay more to get priority boarding A 1-15?
568806138973540352,negative,1.0,Customer Service Issue,0.6309,United,"define ""appreciate"". i doubt the worst major airline in the usa acts on much feedback.","@united define ""appreciate"". I doubt the worst major airline in the USA acts on much feedback."
569853969469734912,negative,1.0,Customer Service Issue,0.3642,American,now you change my gate and don't tell me? what the fuck is wrong with you people. learn to do your fucken job,@AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job
568170840174538752,negative,1.0,Customer Service Issue,0.6752,United,"“: we don't want our customers to be frustrated. thank you for your patience. ^jt” a lovely sentiment, but not a $180 one.","“@united: @qlyss8 We don't want our customers to be frustrated. Thank you for your patience. ^JT” A lovely sentiment, but not a $180 one."
569543615862722561,positive,1.0,,,Delta,thank you. we are finally at the gate.,@JetBlue thank you. We are finally at the gate.
569914808339836928,negative,1.0,Bad Flight,0.3658,American,because your plane's toilet wasn't working and they needed gas. this is flight 1081 leaving dulles going to lax. do some...,@AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some...
567822548545859587,negative,0.6907,Can't Tell,0.6907,United,well perhaps you could highlight where that is stated. we travel between canada &amp; usa on united with only nexus,@united well perhaps you could highlight where that is stated.  We travel between Canada &amp; USA on United with only Nexus
569242876909109248,negative,1.0,Customer Service Issue,0.6779999999999999,Southwest,is flight 3113 oma&gt;den on 2/21 actually cancelled flightled? been on hold for over an hour and your website says conflicting messages,@SouthwestAir is Flight 3113 OMA&gt;DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages
569952945028108288,negative,1.0,Bad Flight,0.3855,American,"hey ho its not me losing any money (only you) just next make sure you stick to the ""flyers right's booklet""","@AmericanAir hey ho its not me losing any money (only you) just next make sure you stick to the ""flyers right's booklet"""
569233440463155201,neutral,0.6826,,0.0,Delta,using jetblue air miles?,@JetBlue Using JetBlue air miles?
568835134603931649,neutral,0.6699,,,United,thanks. that means i have 30 minutes to make my international connection to hkg,@united thanks. That means I have 30 minutes to make my international connection to HKG
569602897572450305,negative,1.0,Late Flight,1.0,Delta,"every time i look at the flight status, 30 more minutes is added to the delay. how about some points for trouble??","@JetBlue every time I look at the flight status, 30 more minutes is added to the delay. How about some points for trouble??"
569518382883704832,negative,0.6721,Customer Service Issue,0.3689,US Airways,handled. i found tkt on floor dropped by someone. no way - i’m in wheelchair - to get to podium.,@USAirways Handled. I found tkt on floor dropped by someone. No way - I’m in wheelchair - to get to podium.
569664878434254848,negative,1.0,Customer Service Issue,1.0,American,translation: we don't reinvest our mammoth profits into the customer service experience. 'cause we don't care.,@AmericanAir @sarahzou translation: we don't reinvest our mammoth profits into the customer service experience. 'Cause we don't care.
569610806196768768,neutral,1.0,,,Southwest,done,@SouthwestAir done
570239998383038464,neutral,0.6765,,,Delta,please start flying to guyana soon,@JetBlue  please start flying to Guyana soon
568843464361713664,neutral,1.0,,,Delta,well mine sure aren't anything to write home about!,@JetBlue well mine sure aren't anything to write home about!
569332399471001600,negative,1.0,Customer Service Issue,0.6888,US Airways,so far no call back,@USAirways so far no call back
569641810571763712,negative,1.0,Lost Luggage,1.0,American,"one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as i was told 😓😭","@AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told 😓😭"
570006737190854656,negative,1.0,Customer Service Issue,1.0,American,"every time i try to call, it tells me to try again late flightr and just hangs up.","@AmericanAir every time I try to call, it tells me to try again Late Flightr and just hangs up."
569180231782801408,negative,1.0,Customer Service Issue,0.6477,US Airways,seems to be the only airline without a dedicated line for status members,@USAirways seems to be the only airline without a dedicated line for status members
569633482915209216,negative,1.0,Late Flight,0.6668,American,"complt incompetence on flt 295.lav delay from a pln that lnded last nite, no internet and poor svc. not what i expect from u.","@AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u."
568529856977199104,positive,1.0,,,US Airways,thanks! made it safely!,@USAirways thanks! Made it safely! http://t.co/KCqeBEej7S
569682194236641282,negative,1.0,Late Flight,1.0,US Airways,"how is it that the airport (dca) and the airline mess up our flights, but also will not cover our hotel costs? at dca for 5hrs...","@USAirways how is it that the airport (DCA) and the airline mess up our flights, but also will not cover our hotel costs? At DCA for 5hrs..."
569603002278944768,positive,1.0,,,Delta,love it as always!,@JetBlue love it as always!
568806035294695424,positive,0.6842,,,United,just sent - thank you!,@united just sent - thank you!
568464487931613185,positive,1.0,,,Delta,"be flying soon to nyc on your airline, of all airlines i've flown you're still #1 to me 😊😊😊✈️✈️✈️","@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me 😊😊😊✈️✈️✈️"
568240100934426624,neutral,1.0,,,Delta,“: jetblue relate flightd this time? ;)” no... but why won't school be cancelled flighted? it's very cold out,“@JetBlue: @KyleComer_ JetBlue reLate Flightd this time? ;)” no... But why won't school be Cancelled Flighted? it's very cold out
569947001456070656,negative,1.0,Customer Service Issue,1.0,US Airways,how can i speak to a human? need 2 find bag delayed 2/21. website and 800 # are telling me 2 different things! got hung up on 2x,@USAirways How can I speak to a human? Need 2 find bag delayed 2/21. Website and 800 # are telling me 2 different things! Got hung up on 2x
569255036796215297,negative,0.7118,Customer Service Issue,0.7118,US Airways,"guys i need help my reservations, tried calling and i'm told to call late flightr. please help me here.","@USAirways guys I need help my reservations, tried calling and I'm told to call Late Flightr. Please help me here."
569361887659294720,negative,0.6885,Customer Service Issue,0.6885,US Airways,its fine. just wondering where my money went...,"@USAirways its fine. 

Just wondering where my money went..."
569877754801360897,negative,1.0,Late Flight,1.0,United,. epic fail. . no jetway. been here 15 mins on tarmac!,@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac!
569158261301227520,negative,1.0,Lost Luggage,0.6477,Southwest,too long to wait for bags when they could have been on the next flight out. the party of 4 could have waited in albany,@SouthwestAir too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany
569885487508418560,negative,0.6923,Can't Tell,0.3516,United,my credit card was charged on the transaction when i was told it would not be. if the charge goes through i will be contacting you.,@united My credit card was charged on the transaction when I was told it would not be. If the charge goes through I will be contacting you.
570293557724110850,neutral,1.0,,,Southwest,did you know that suicide is the second leading cause of death among teens 10-24,@SouthwestAir did you know that suicide is the second leading cause of death among teens 10-24
569621744295682048,negative,1.0,Late Flight,1.0,Delta,"from san diego with a 4 hour delay to jfk!even you have a amex jetblue, even having over 50.000 travel miles, you're still nothing","@JetBlue from San Diego with a 4 hour delay to JFK!Even you have a Amex  JetBlue, even having over 50.000 travel miles, you're still nothing"
569089890173874176,negative,1.0,longlines,1.0,United,at msp w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees,@united at MSP w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees
568427056221933568,negative,1.0,Can't Tell,0.6767,Southwest,is main supporter of play where jesus is portrayed as homosexual partner of judas and who performs a “gay wedding” #boycott,@SouthwestAir is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a “gay wedding” #boycott
569108069893992448,negative,1.0,Customer Service Issue,0.6446,US Airways,"also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me.","@USAirways Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me."
569854151531859968,negative,0.6774,Lost Luggage,0.6774,American,", i leave jaipur tomorrow , back to dehli , only in delhi one night . we need to use our abilities to make magic .","@AmericanAir @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi  one night .  we need to  use our abilities to make magic ."
569520425312632832,positive,1.0,,,United,"nicole at quito airport took great care of us this week. handled lost baggage, seat changes. very professional/nice. pat her back.","@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back."
569165652876881920,negative,1.0,Can't Tell,0.6589,United,what incentive do i have to give you another chance?,@united what incentive do I have to give you another chance?
569011846432366592,negative,0.6514,Lost Luggage,0.6514,United,brothers baggage was lost on route to 2015 panamerican cross country cup championship in columbia. his race is sunday. please help.,@United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help.
569899502355681280,negative,0.66,Can't Tell,0.66,Southwest,i hope this isn't a real life scene out of the movie 'flight' .....,@SouthwestAir I hope this isn't a real life scene out of the movie 'Flight' .....
568141720556322816,negative,1.0,Late Flight,1.0,US Airways,"i been sitting on this plane for 40 minutes, and they are saying another 15 minutes something about paper work. this sucks !!","@USAirways I been sitting on this plane for 40 minutes, and they are saying another 15 minutes something about paper work. This sucks !!"
570267544906555393,neutral,1.0,,,Delta,are amex plat holders provided access or a credit in the airspace lounge in jkf?,@JetBlue are @AskAmex Amex Plat holders provided access or a credit in the Airspace Lounge in JKF?
569676450552537088,neutral,1.0,,,American,why is it most first class passengers now request the sand which from coach ?,@AmericanAir why is it most first class passengers now request the sand which from coach ?
568179570651709441,negative,1.0,Customer Service Issue,0.6434,Southwest,it took ages for one snapchat story to load. one. one. i will demolish you,@SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you
569983093341347842,negative,1.0,Customer Service Issue,1.0,American,has been almost a month and still no response to my online complaint/questions. out $300 because of it.,@AmericanAir has been almost a month and still no response to my online complaint/questions. Out $300 because of it.
570069362310324224,negative,0.6774,Bad Flight,0.349,US Airways,"us1799 clt-&gt;sfo in first no desert, no snack basket. incoming was on time ? what’s up?","@usairways  US1799 CLT-&gt;SFO in first no desert, no snack basket. Incoming was on time ? What’s up?"
569271020395241472,negative,1.0,Customer Service Issue,1.0,Delta,your website is seriously horrible and so is your call center!! almost makes it tempting to fly someone else!! #sodone,@JetBlue your website is seriously horrible and so is your  call center!! Almost makes it tempting to fly someone else!! #sodone
568815263900180480,positive,1.0,,,United,thnx!,@united thnx!
569553741222952960,positive,1.0,,,United,"just touched down in miami - not too far off , nicely done united 👍","@united just touched down in Miami - not too far off , Nicely done united 👍"
568802037057646594,neutral,1.0,,,Southwest,larry david works for southwest?,@SouthwestAir @Vindictive_tK Larry David works for southwest?
568020304510869504,positive,0.6507,,,Delta,it's okay...i'm actually a tea kinda guy anyway. thanks!,@JetBlue it's okay...I'm actually a tea kinda guy anyway. Thanks!
567765893355417601,neutral,0.6659,,0.0,US Airways,unfortunately not. i think i watched it take off from the bus. rebooked for a late flightr flight now #planestrainsandautomobiles,@USAirways unfortunately not. I think I watched it take off from the bus. Rebooked for a Late Flightr flight now #planestrainsandautomobiles
568164652821184512,neutral,0.6632,,0.0,Delta,is the trueblue site broken at the moment?,@JetBlue is the trueblue site broken at the moment?
568132101729443841,negative,1.0,Customer Service Issue,1.0,US Airways,"the only way to assist, is to actually answer the phone.","@USAirways the only way to assist, is to actually answer the phone."
569228412159721473,neutral,0.6669,,0.0,Delta,i have an email that says i have to sign on to the travel bank? how do i that?,@JetBlue I have an email that says I have to sign on to the travel bank?  How do I that?
567860175740092416,negative,0.6634,Can't Tell,0.6634,US Airways,"beware, barklays bank has terrible cust service. will not assist, only know to go by badly written book(in english).","@USAirways beware,  Barklays bank has terrible cust service. Will not assist, only know to go by badly written book(in English)."
567790572833103872,negative,1.0,Cancelled Flight,1.0,US Airways,tooooo many cancelled flightations! my chain of command hates me now,@USAirways tooooo many Cancelled Flightations! My chain of command hates me now
567783713833234432,negative,1.0,Customer Service Issue,0.6633,US Airways,"the airline is embarrassing itself. i get that bad weather isn't your fault, but your response to it couldn't have been worse.","@USAirways The airline is embarrassing itself. I get that bad weather isn't your fault, but your response to it couldn't have been worse."
569626122578726913,positive,1.0,,,Southwest,"i tweeted several times last week about flight info during storm, always a timely tweet back. thx! 😄","@SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back.  Thx! 😄"
568968059517411329,negative,1.0,Late Flight,0.3398,Delta,flight 348 is a freaking nightmare tonight #sittingonthetarmac #delay,@JetBlue flight 348 is a freaking nightmare tonight #sittingonthetarmac #delay
569613611510960128,neutral,0.6557,,,American,hi guys checking in us/aa 639 jfk phx and renewed admirals club today.,@AmericanAir Hi guys checking in US/AA 639 JFK PHX and renewed Admirals Club today.
569641805073031168,negative,0.6966,Customer Service Issue,0.3596,United,yes was trying to upgrade my seat. now there are no available spots,@united yes was trying to upgrade my seat. Now there are no available spots
570021075355963392,negative,0.6803,Customer Service Issue,0.6803,United,"also, the mere fact that i have to go online to issue a statement vice calling and talking to some directly is one good example.","@united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example."
570110280635588608,positive,0.6647,,0.0,US Airways,thank you for your empathy there is more to this story than just the luggage but thank you for reaching out,@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out
569585343084650496,positive,0.6906,,0.0,Southwest,"stewardess really funny! now i could get the gent next to me to use some headphones, this would be the perfect flight!","@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!"
570208349339262976,negative,0.7125,Cancelled Flight,0.7125,Southwest,when and why was flight 4471 from msp cancelled flighted this am?,@SouthwestAir when and why was flight 4471 from MSP Cancelled Flighted this AM?
569943774253621248,negative,1.0,Bad Flight,0.684,US Airways,seat 8d on flight 545 last night is the worst seat i've ever been in. no leg room! #dividendsmember,@USAirways Seat 8D on Flight 545 last night is the worst seat I've ever been in.  No leg room! #dividendsmember http://t.co/NUhpLNXRIq
568255534941544448,neutral,1.0,,,US Airways,“: we appreciate the #shoutout for roberto. dm your confirmation code so we can forward your kind words.” sent,“@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM your confirmation code so we can forward your kind words.” sent
568757166674460672,neutral,0.6709,,,United,just kidding with you i'll send you my stuff now. thanks,@united just kidding with you I'll send you my stuff now. Thanks
569698892528222208,negative,0.6566,Flight Booking Problems,0.6566,Southwest,me again! i was just trying to rebook fare on wanna get away pricing and it disappeared in time i refreshed. is this normal?,@SouthwestAir me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal?
569299401643917313,negative,1.0,Late Flight,0.3432,United,from the air: another missed cnxn 2day. atc went on strike in belize this am. now family &amp; i miss cnxn in ewr. please see my dms.,@united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family &amp; I miss cnxn in EWR. Please see my DMs.
568573387817291776,negative,0.6694,Can't Tell,0.3779,United,“: see information on our boarding process: ^kp”. i get group 1&amp;2. just no reason on 3/5.,“@united: @RobCNYC See information on our boarding process: http://t.co/gBIw9ugFNm ^KP”. I get group 1&amp;2. Just no reason on 3/5.
570083898031513600,negative,1.0,Can't Tell,0.6473,United,i'm constantly having challenges with upgrades &amp; charges. in order to prevent dvt i have to pay an addtl $180,@united I'm constantly having challenges with upgrades &amp; charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B
570043591927537664,negative,0.6749,Customer Service Issue,0.6749,American,how do you refuse a customer who is willing to pay to upgrade when half of your first class is empty,@AmericanAir how do you refuse a customer who is willing to pay to upgrade when half of your first class is empty
569682277111889920,negative,1.0,Can't Tell,0.6667,Delta,"even tho the extra 5 lbs are still going on the plane, just as a carry on. where is the sense? what do you say to fat people?","@JetBlue even tho the extra 5 lbs are still going on the plane, just as a carry on. Where is the sense? What do you say to fat people?"
569975659730051072,negative,1.0,Customer Service Issue,1.0,American,already shared with them. nothing done!,@AmericanAir already shared with them. Nothing done!
569589872094289920,negative,1.0,Late Flight,0.6437,United,"waiting for 3494 ewr-ord, delayed 47 mins. might miss 5491 ord-ywg at 6pm ct. any room on 5644 ord-ywg in case i miss connex?","@united Waiting for 3494 EWR-ORD, delayed 47 mins. Might miss 5491 ORD-YWG at 6pm CT. Any room on 5644 ORD-YWG in case I miss connex?"
568827741832916994,negative,1.0,Customer Service Issue,1.0,United,my wife sarah stocker did also called but could not connect me to customer service,@united @44Stocker my wife Sarah stocker did also called but could not connect me to customer service
567783892711526400,neutral,1.0,,,Delta,“: we’re looking for our next #flyingitforward flier from dc tell us where you'd fly &amp; why,“@JetBlue: We’re looking for our next #FlyingItForward flier from DC Tell us where you'd fly &amp; why http://t.co/MCSI0dzpnz” @geekandahalf
569627624617611264,neutral,0.6591,,0.0,Delta,pittsburgh,@JetBlue Pittsburgh
567845953245413376,positive,0.6307,,0.0,United,"amazing flying over 25,000 miles on #unitedairlines &amp; alliance last year; still got jilted out of status! #moneyelsewhere","@united amazing flying over 25,000 miles on #UnitedAirlines &amp; alliance last year; still got jilted out of status! #moneyelsewhere"
568057671443750912,negative,0.6703,Late Flight,0.6703,Southwest,"by the way the flight number was 1703, please feel free to fact check my complaints about leave time &amp; baggage time.","@SouthwestAir By the way the flight number was 1703, please feel free to fact check my complaints about leave time &amp; baggage time."
569585827019399168,neutral,1.0,,,Delta,i usually do-but i didn't make the flight booking problems this time-that'll teach me! yea i have that going for me at least haha,@JetBlue I usually do-but I didn't make the Flight Booking Problems this time-that'll teach me! Yea I have that going for me at least haha
569961398890991617,negative,1.0,Customer Service Issue,0.6475,American,been on hold to reserve award travel for over 1.5 hrs now. anyone home?? or is it a crazy weather issue?,@AmericanAir been on hold to reserve award travel for over 1.5 hrs now. Anyone home?? Or is it a crazy weather issue? http://t.co/cEHrOeurC5
569989321698074624,neutral,1.0,,,Virgin America,julie andrews first but lady gaga wow'd me last night. carrie? meh.,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.
569668883147137024,neutral,0.7008,,0.0,Southwest,is service to aruba being permanently discontinued in august?,@SouthwestAir is service to Aruba being permanently discontinued in August?
568115075266973696,positive,1.0,,,Delta,"hey, so, dre at seatac check in needs a raise, stat. dude gave me amazing customer service and made me feel valued. 👍","@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. 👍"
568435364349808640,positive,1.0,,,Delta,"best airline name ever. whenever i see it, i want to get on their plane to blue skies &amp; sea. (and they deliver on that promise)","@JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies &amp; sea. (And they DELIVER on that promise)"
568895164577685504,neutral,1.0,,,Southwest,lacma on fairfax.,@SouthwestAir LACMA on Fairfax.
568094177394888705,negative,1.0,Flight Booking Problems,0.6188,Delta,what's up with website can't access flight info,@JetBlue WHAT'S UP WITH WEBSITE CAN'T ACCESS FLIGHT INFO
569855106583281664,negative,0.6744,Late Flight,0.6744,Southwest,almost at the gate for 1156 to sf. please wait 60 more seconds.,@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds.
567756326718431232,negative,0.69,Flight Attendant Complaints,0.36,US Airways,then why did my whole team be able to put there carry ons under the plane,@USAirways then why did my whole team be able to put there carry ons under the plane
568638903097421824,negative,1.0,Bad Flight,0.6829,US Airways,offloading the plane?!?!?! this is ridiculous!!!!,@USAirways offloading the plane?!?!?! This is ridiculous!!!!
568984098909237248,negative,1.0,Customer Service Issue,1.0,United,"not even mentioning how rude the customer service was to us. as a business owner, i'd be mortified if my employees acted as yours","@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours"
570179813845147648,negative,1.0,Customer Service Issue,0.675,American,is non existent and i will take this as far as needed.why hide behind a corporate logo? provide a number #tcf #useless #amateur,@AmericanAir is non existent and I will take this as far as needed.Why hide behind a corporate logo? Provide a number #tcf #useless #amateur
567754392682901504,negative,0.6535,Late Flight,0.3366,US Airways,please hogs my next flight for me! i'm waiting on a bus to get me off one plane so i can run to the other. it leaves in two min!,@USAirways please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min!
569235727558447105,negative,1.0,Cancelled Flight,0.6569,Southwest,3 flights cancelled flightled today. now we have been on hold for over an hour!,@SouthwestAir 3 flights Cancelled Flightled today. Now we have been on hold for over an hour!
569970117154484224,negative,0.7021,Late Flight,0.3617,US Airways,really know how to leave someone stranded after a funeral. props to you guys. really making this the perfect monday.,@USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday.
569619075246235648,negative,1.0,Cancelled Flight,1.0,US Airways,"cancelled flights my flight to ny 3 times, then once i make it here they decided for s&amp;gs they'll cancelled flight my return flight too. thanks.","@USAirways Cancelled Flights my flight to NY 3 times, then once I make it here they decided for S&amp;Gs they'll Cancelled Flight my return flight too. Thanks."
569456923663151104,negative,0.6559,Flight Booking Problems,0.3441,US Airways,how do you manage to place a family of 5 into a plain with none of them sitting next to each other one of them being a 3yr old,@USAirways how do you manage to place a family of 5 into a plain with none of them sitting next to each other one of them being a 3yr old
569672292919173120,negative,1.0,Bad Flight,0.6839,American,it wasn't really about the delay. it was more about being told the engine needed to be troubleshot. makes a person paranoid.,@AmericanAir it wasn't really about the delay. It was more about being told the engine needed to be troubleshot.  Makes a person paranoid.
570068449646346240,neutral,1.0,,,American,i need to cancelled flight a flight i booked earlier tonight. are you able to do it over twitter?,@AmericanAir @USAirways I need to Cancelled Flight a flight I booked earlier tonight. Are you able to do it over Twitter?
568879053496655872,neutral,1.0,,,Southwest,i cannot dm you as you do not follow me.,@SouthwestAir I cannot DM you as you do not follow me.
568637273945866240,neutral,0.6762,,0.0,US Airways,still just sitting here. nobody has said anything. what's up?,@USAirways still just sitting here. nobody has said anything. What's up?
569674883099205632,negative,1.0,longlines,0.6959,American,how have you not loaded our luggage on the plane and were over an hour delayed? #flight293,@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293
569627675557384192,neutral,0.672,,0.0,Delta,flight 2008,@JetBlue flight 2008
568562613040197634,negative,1.0,longlines,0.3593,United,your boarding process sucks. you should learn from,@united Your boarding process sucks. You should learn from @SouthwestAir
569127429702348800,negative,1.0,Cancelled Flight,0.6333,Southwest,cancelled flightled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin #badservice,@SouthwestAir Cancelled Flightled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin #BadService
568108909480824832,neutral,1.0,,,United,how much is baggage check for international flights?,@united How much is baggage check for International flights?
570009743160254464,neutral,1.0,,,United,what's a girl gotta do to get a flight name change when she bought one for a mean ex boyfriend and needs a girl's trip stat?!,@united what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!
569927906241212416,negative,0.6667,Can't Tell,0.3444,Delta,“: our fleet's on fleek. 😐 make it stop.,“@JetBlue: Our fleet's on fleek. http://t.co/tLGoihqkvS” 😐 make it stop.
568466895554408448,neutral,0.6714,,0.0,United,"death in the family cannot make flight tomorrow. phone rep quoted $440 per person fee, which is almost the cost of ticket. help?","@united Death in the family cannot make flight tomorrow. Phone rep quoted $440 per person fee, which is almost the cost of ticket. Help?"
568825791644966912,negative,1.0,Late Flight,1.0,United,obviously no one knows a darn thing around here. what are we to do if this does not get resolved?,@united obviously no one knows a darn thing around here.  What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx
569878631322755072,negative,0.6711,Flight Attendant Complaints,0.3479,American,they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help,@AmericanAir they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help
569631973859139584,negative,0.6779,Cancelled Flight,0.6779,American,"has cancelled flighted their last 3 flight into shv tonight &amp; all flights for tomorrow, feb. 23, out of shv and multiple flight into shv.","@AmericanAir has Cancelled Flighted their last 3 flight into SHV tonight &amp; all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV."
569703263467126784,negative,1.0,Can't Tell,0.6322,American,better do the right thing and take care of or els you're losing business!!!!,@AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!!
569941529902641153,neutral,0.6837,,0.0,Delta,..... can you not? “: our fleet's on fleek.,..... Can you not? “@JetBlue: Our fleet's on fleek. http://t.co/udPq0flIQo”
569263732280451072,positive,1.0,,,US Airways,thank you!!! this whole crew has rocked through bad weather and diversion. pilot keeping us well informed. #customerservice,@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice
569858278370516992,negative,1.0,Customer Service Issue,0.6509,American,but when becomes about get money from the passengers are very strict but don't have any feedback as a reward,@AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward
569329707084353536,negative,1.0,Lost Luggage,1.0,US Airways,hey folks where do you hide luggage when you cancelled flight a flight! you have 100 very angry people with no luggage,@USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage
570293494444634114,neutral,1.0,,,American,did you know that suicide is the second leading cause of death among teens 10-24?,@AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?
569604083507556353,negative,1.0,Flight Attendant Complaints,0.6766,American,is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies,@AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies
570260118043914240,negative,1.0,Customer Service Issue,1.0,United,"why am i to believe they will help when customer service couldn't? like i said, i want a number to someone who can fix what you did.","@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did."
569609590171676675,negative,1.0,Lost Luggage,1.0,American,an hour at baggage carousel and still no luggage?? nail in the coffin.,@AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin.
567842593440145408,neutral,1.0,,,Delta,knew that ... has to be done at the gate correct? if so what time does gate open,@JetBlue knew that ... has to be done at the Gate correct? If so what time does gate open
569688392553799680,negative,1.0,Cancelled Flight,1.0,American,can you tell me why all flights from xna 2 dfw are cancelled flightled for tomorrow morning already?,@AmericanAir can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already?
568278936561401856,negative,1.0,Customer Service Issue,1.0,United,^gj i do believe that this is hands down the worst service i've ever experienced. makes look amazing. #unitedairlines,@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines
567969619849265153,negative,1.0,Customer Service Issue,0.6458,US Airways,"i appreciate the hard work. still, i gave up after &gt;hour.","@USAirways I appreciate the hard work. Still, I gave up after &gt;hour. @dsearls"
569035174328934401,negative,1.0,Customer Service Issue,0.6437,United,: united's ceo has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff,@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff
569995536545091584,neutral,0.6609999999999999,,0.0,Southwest,i enjoyed a call from my good friend he's flight booking problems his flights elsewhere as i tweet one at a time i will tell as many as i can,@SouthwestAir I enjoyed a call from my good friend he's Flight Booking Problems his flights elsewhere as I tweet one at a time I will tell as many as I can
567760115579621376,negative,1.0,Flight Booking Problems,1.0,Southwest,"was earlier, for reflight booking problems flight i'm on now. didn't get a screencap, just said ""unspecified error"" and to call swa","@SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said ""unspecified error"" and to call SWA"
570180010125864960,neutral,1.0,,,American,"embassy suites 13341 woodland park drive herndon, virginia, 20171 us +1-703-464-0200","@AmericanAir Embassy Suites
13341 Woodland Park Drive
Herndon, Virginia, 20171 
US 
+1-703-464-0200"
569356085359996929,negative,1.0,Customer Service Issue,1.0,Southwest,everything ok? this is my 3rd call for the day and this time i've been on hold for 1.5 hrs. i'll hang up and try again.,@SouthwestAir everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again.
567733946717196288,negative,0.6563,Can't Tell,0.3333,Delta,should i continue?,@JetBlue should i continue?
569935980129447936,negative,1.0,Late Flight,1.0,American,we have been sitting on the plane for over an hour. unacceptable. you have a complete disregard for customer service.,@AmericanAir we have been sitting on the plane for over an hour. unacceptable. you have a complete disregard for customer service.
569629228225859584,neutral,0.6489,,0.0,United,you friend's flt from ase to denver is cancelled flightled for tomorrow. can you help with rebook?,@united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow.  Can you help with rebook?
569385784685363201,negative,0.6621,Bad Flight,0.3483,United,"i'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. about 1/10 the perk?","@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1/10 the perk?"
567767439493300224,negative,1.0,Flight Attendant Complaints,1.0,United,waiting for flight 4567 to memphis. incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude,@united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude
569924375723560961,neutral,1.0,,,Delta,please don't. rt “: our fleet's on fleek.,Please don't. RT “@JetBlue: Our fleet's on fleek. http://t.co/gdzadXzBYA”
569264328186179584,negative,1.0,Cancelled Flight,0.6715,Southwest,reservation (fehqne) 21feb15 | dca-rsw. want refund not credit for cancelled flightled flight please.,@SouthwestAir  reservation (FEHQNE)  21FEB15 | DCA-RSW. Want refund not credit for Cancelled Flightled flight please.
567894427244589056,positive,1.0,,,US Airways,dude named shaquille at the desk in charlotte was incredibly professional and helpful vs. some crazy angry people tonight,@USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight
569191838579429377,negative,1.0,Cancelled Flight,0.6768,United,den-phx flight tomorrow cancelled flighted. asked for overnight 2nite in lax/sna. told not without paying. that's wrong,@united DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong
569718904131420161,negative,1.0,Flight Attendant Complaints,1.0,American,i have never seen such incompetency from a gate agent in years of business travel dfw b16 gate agent needs training or new job,@AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job
569968282532315136,negative,0.6995,Can't Tell,0.6995,United,"hahaha. if they weren't an american company, i would say this was great sarcasm!!","@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!"
568696518665998336,negative,1.0,Customer Service Issue,0.6808,United,they have access to the dial that makes it faster do they?,@united they have access to the dial that makes it faster do they?
569871433662271488,negative,1.0,Flight Booking Problems,0.3564,United,"working with lisa j at ord. she's working hard for us, but this is still very disappointing. was on 634 to ewr.","@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR."
569584372820647936,neutral,0.6737,,0.0,Delta,early last month via expedia-there's an extra middle name and initial attached to my last name,@JetBlue early last month via Expedia-there's an extra middle name and initial attached to my last name
569716645150781440,negative,1.0,Customer Service Issue,0.6322,Delta,is a joke. missed my connecting flight by 5 minutes. last flight of the day and they don't hold it. 5 minutes.,@JetBlue is a joke. Missed my connecting flight by 5 minutes. Last flight of the day and they don't hold it.  5 minutes.
567818543569317888,negative,1.0,Late Flight,1.0,Delta,"we are delayed, until he arrives","@JetBlue we are delayed, until he arrives"
570275632518733825,neutral,0.6915,,,American,my key point of confusion is whether i can make this change even though the initial flight booking problems was on us airways metal?,@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?
569334635227820032,negative,0.648,Cancelled Flight,0.648,Southwest,my flight was cancelled flighted for tomorrow and hold times are long can i cancelled flight a leg with you?,@SouthwestAir my flight was Cancelled Flighted for tomorrow and hold times are long can I Cancelled Flight a leg with you?
570256052966395906,negative,1.0,Customer Service Issue,1.0,Southwest,"hey, friends. when i phone the a-list number your ivr hangs up on me. multiple times. not sure how to proceed?","@SouthwestAir Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed?"
570073969690169344,neutral,0.7029,,0.0,United,"my post was just more of disappointment. i'm a frequent united flyer, it was a simple ??. 1 bad apple doesn't spoil the bunch.","@united My post was just more of disappointment.  I'm a frequent United flyer, it was a simple ??.  1 bad apple doesn't spoil the bunch."
569815182265978880,positive,1.0,,,United,thanks for the upgrade today great way to start my week! cc:,@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien
569857331284078592,negative,0.7007,Can't Tell,0.3647,Delta,yeah i'm aware of that. hence my original msg to you.,@JetBlue yeah I'm aware of that. Hence my original msg to you.
568911270566608896,negative,0.6778,Customer Service Issue,0.3667,US Airways,"yep, check it and my gmail 'promotions' folder regularly... :-(","@USAirways yep, check it and my gmail 'Promotions' folder regularly... :-("
567727883993358336,negative,1.0,Customer Service Issue,1.0,Delta,oh hell no. i'm not waiting again to get hung up on after speaking to 2 #rudeservice people,@JetBlue oh hell no. I'm not waiting again to get hung up on after speaking to 2 #rudeservice people
568432260912959488,neutral,1.0,,,Southwest,using social business roadmap to develop intelligent path to embed social across enterprise #ragandisney,@SouthwestAir using social business roadmap to develop intelligent path to embed social across enterprise #RaganDisney
568047159746174976,negative,1.0,Can't Tell,0.6632,United,this is getting ridiculous. now we're missing our connection.,@united this is getting ridiculous. Now we're missing our connection.
569667082499035137,negative,1.0,Customer Service Issue,1.0,United,customer service sucks! they hang up after waiting an hour and talking for 5 minutes.,@united customer service sucks!  They hang up after waiting an hour and talking for 5 minutes.
567822994925441025,negative,1.0,Cancelled Flight,1.0,Southwest,i have had 4 flights cancelled flightled through yall!!!! im sick of it 😠😠,@SouthwestAir I have had 4 flights Cancelled Flightled through yall!!!! Im sick of it 😠😠
569745728693784576,negative,1.0,Customer Service Issue,1.0,US Airways,the call hung up on me..,@USAirways the call hung up on me..
570223582380494848,positive,1.0,,,American,"yes, thank you. just not how i wanted to start my vacation!","@AmericanAir Yes, thank you. Just not how I wanted to start my vacation!"
569846237865885697,negative,1.0,Can't Tell,0.6606,United,"you've been officially displaced by for better flight experience, pleasant cabin crew and timeliness. ua 1m switching!","@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!"
569924679206457344,neutral,0.6726,,0.0,Southwest,"easy fix, let the business select actually board 1st, then board the pre-boards...","@SouthwestAir easy fix, let the business select actually board 1st, then board the pre-boards..."
570190931321757696,negative,1.0,Customer Service Issue,1.0,US Airways,i've been on hold for 41min. just trying to change my reservation.,@USAirways I've been on hold for 41min. Just trying to change my reservation.
569603991551782913,positive,0.6401,,,American,mad love nyc-,@AmericanAir  Mad love http://t.co/4ojrSDWPkK NYC-
568101444391276544,negative,0.7113,Bad Flight,0.3814,United,1/2 just be honest with your customers. the new seats are designed to fit more rows on the plane. more rows = more money.,1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.
569673939183493120,positive,1.0,,,United,wanted to compliment ur phone agent jeanette for reflight booking problems rdu to sea thru sfo after connecting flight thru ewr was cancelled flightled.,@United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.
569601658491002880,positive,1.0,,,Southwest,my fav!!!!,@SouthwestAir My Fav!!!!
570193464467570688,negative,0.6598,Customer Service Issue,0.6598,Delta,", i've experienced better service making connecting flight from and #badcustomerservice #jfk #pr","@JetBlue, I've experienced better service making connecting flight from @united and @AmericanAir #badcustomerservice #jfk #pr"
568592695699976192,negative,1.0,Cancelled Flight,0.3936,US Airways,#usairways disappoints again! #cancelled flighted flights #missed appointments #promised refund is a lie,@USAirways  #USAirways disappoints AGAIN! #Cancelled Flighted flights #Missed appointments #Promised refund is a lie
569894963665707010,negative,1.0,Flight Attendant Complaints,1.0,American,she tried they are not doing anything said they would talk to stewardess about serving drunks drinks how does that help,@AmericanAir @cnnbrk she tried they are not doing anything said they would talk to stewardess about serving drunks drinks how does that help
570244720229797889,negative,1.0,Customer Service Issue,0.6839,American,"yes, and it gets disconnected due to the lack of wifi strength “: have you reached out to for help, david?”","Yes, and it gets disconnected due to the lack of WIFI strength “@AmericanAir: @MauererPower Have you reached out to @Gogo for help, David?”"
569624798860587008,negative,1.0,Late Flight,1.0,United,my flight was supposed to depart to boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. thanks a lot!!,@united my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!!
569951363670642689,positive,1.0,,,American,welcome anyone who works in those conditions deserves a thank you even though i am other side of #atlantic lol xx,@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx
569690347183480832,negative,1.0,Lost Luggage,1.0,American,delta rerouted 6 of my bags onto aa977 mia-cur. how can i see if they made it onto the flight?,@AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight?
568269180153274368,neutral,1.0,,,Southwest,my pr class would luv to know who's in charge of your twitter. how many people write your tweets? #gracias,@SouthwestAir my PR class would luv to know who's in charge of your Twitter. How many people write your tweets? #gracias
567906374870528001,positive,0.6635,,0.0,Delta,it's been a while since i've angry tweeted an airline. apparently you read my mind before i could bitch. thank you for the credit.,@JetBlue it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit.
569991566087073792,negative,1.0,Customer Service Issue,1.0,American,i cancelled flightled my ticket and is taking two months ++ to refund and still waiting!,@AmericanAir I Cancelled Flightled my ticket and is taking two months ++ to refund and still waiting!
569318043702177793,negative,0.6552,Cancelled Flight,0.6552,Southwest,crazy how every airline flew out to the northeast tonight except you,@SouthwestAir crazy how every airline flew out to the northeast tonight except you
569310885191286784,negative,1.0,Lost Luggage,0.3824,Southwest,2 hrs to put a tag on my bag sayin it should go to greenville instead of raleigh?! are you kidding me?!,@SouthwestAir 2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?!
569246786440830977,negative,1.0,Lost Luggage,1.0,United,great job losing one of my six bags on a direct flight. don't know how you manage to do it.,@united great job losing one of my six bags on a direct flight.  Don't know how you manage to do it.
570152557475028992,negative,1.0,Bad Flight,0.3596,American,"just went to check into flight 24 hr advance, again husband and i are seated separately for 6hr flight! why does this happen??","@AmericanAir just went to check into flight 24 hr advance, again husband and I are seated separately for 6hr flight! why does this happen??"
570211592559685632,neutral,0.6559,,0.0,Southwest,^cb how do you know?,^CB how do you know? @SouthwestAir
570097456786104320,neutral,1.0,,,American,are you expecting any delays out of #dfw tomorrow morning?,@AmericanAir Are you expecting any delays out of #DFW tomorrow morning?
567776148864913408,negative,1.0,Flight Attendant Complaints,1.0,US Airways,i hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup,@USAirways I hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup
569337230935724032,negative,1.0,Flight Attendant Complaints,1.0,US Airways,understood. it simply feels as if the staff is not being entirely truthful about the situation.,@USAirways understood. It simply feels as if the staff is not being entirely truthful about the situation.
569574074936123392,negative,1.0,Late Flight,1.0,United,so many delays today...what's up with that? hoping my 12:26pm flight boards soon. #united #premier1k,@united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K
569382132231110656,neutral,0.6592,,,United,download jeokoo the american app for air travelers,@united download jeokoo the American app for air travelers
568487293100691457,neutral,0.6808,,0.0,Delta,my card company and i explained the issue over the phone when i was in mexico. i purchased a new ticket over the phone.,@JetBlue My card company and I explained the issue over the phone when I was in Mexico. I purchased a new ticket over the phone.
570015373447159808,negative,1.0,Customer Service Issue,1.0,US Airways,1500 characters are not enough to convey the issue. was directed to emailmailto:customer.relations.com unmonitored. bad,@USAirways 1500 characters are not enough to convey the issue. Was directed to emailmailto:customer.relations@usairways.com unmonitored. BAD
568494466929188864,positive,1.0,,,US Airways,"thanks to the gate agent in state college, pa that was able to get me on an earlier flight and figure out an earlier connection!","@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!"
570305051819941889,neutral,1.0,,,American,"my flight got cancelled flightled from grk to dfw, then to lex for tomorrow and i need it rebooked.","@AmericanAir my flight got Cancelled Flightled from GRK to DFW, then to LEX for tomorrow and I need it rebooked."
569754108321607680,negative,0.6516,Customer Service Issue,0.6516,American,i'm trying to reach the advantage department to add my number to a recent flight,@AmericanAir I'm trying to reach the advantage department to add my number to a recent flight
569644335014092800,negative,1.0,Flight Attendant Complaints,0.6521,American,your gate attendants in abq are awful as was your service. you should be ashamed. terrible experience here from start to finish,@AmericanAir Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish
568050804101410816,positive,1.0,,,Southwest,hey at least you guys are honest with your customers unlike,@SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta
570119457286328320,negative,1.0,Lost Luggage,0.3553,United,"..back for the expensive holiday, he worked all year to pay for, that you ruined! we want compensation &amp; his original case back!","@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation &amp; his original case back!"
569919610025152512,negative,1.0,Customer Service Issue,0.6702,United,- seriously it's 2015?!?! no wifi on a 5hr flight from cle-sfo #1589. you're the only airline without wifi...,@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline without WiFi...
568612680937766912,neutral,1.0,,,United,"can someone at the airport in portland, or buy a ticket to be picked up and used 2days late flightr by other from perth, australia? thanks","@united can someone at the airport in Portland, OR buy a ticket to be picked up and used 2days Late Flightr by other from Perth, AUSTRALIA? Thanks"
569930522677399553,neutral,0.6532,,,Delta,rt : our fleet's on fleek.,RT @JetBlue: Our fleet's on fleek. http://t.co/826Pkiq5HI
570098159076171776,positive,1.0,,,US Airways,thanks very much! i got thru on the phone &amp; everything is fine. just love the website &amp; app ! thanks for working on it!,@USAirways thanks very much! I got thru on the phone &amp; everything is fine. Just love the website &amp; app ! Thanks for working on it!
570063648468688899,negative,1.0,Customer Service Issue,0.6624,American,what is going on? this is pathetic. online doesn't work and phone wants $25 to give a seat assignment.,@AmericanAir WHAT IS GOING ON?  This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment.
570252052099678208,negative,1.0,Customer Service Issue,1.0,US Airways,but maybe i can be on hold for 30 minutes again. that would be just as amazing.,@USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing.
569952664445808640,neutral,0.6838,,0.0,Delta,“: our fleet's on fleek. r u serious,“@JetBlue: Our fleet's on fleek. http://t.co/RLWBJ80mA5” r u serious
569340341956038657,negative,1.0,Cancelled Flight,1.0,Southwest,"flight to bos cancelled flightled, no flights till tuesday, spent $1000 to get a flight through another airline + $170 for hotel. refund","@SouthwestAir flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund"
569083230361673728,negative,0.6706,Bad Flight,0.3514,Virgin America,"- the passenger in 7d, flt 338 that assaulted me shouldn't have flown. i trust he's banned. crew filed report to","@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews"
570116209263427584,negative,1.0,Customer Service Issue,1.0,United,"frankly worse customer service ever. problems will happen, how you deal defines a company. never again united.","@united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United."
568976065210806272,negative,1.0,Customer Service Issue,1.0,United,never flying with you guys ever again. the customer service is piss poor at best.,@united never flying with you guys ever again. The customer service is piss poor at best.
568881580015366145,negative,1.0,Late Flight,1.0,United,"thanks for delaying my flight for an hour, and then boarding us onto a flight that reeks of vomit because it wasn't cleaned properly","@united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly"
567787873778278400,positive,0.6779999999999999,,0.0,Virgin America,". not only was it great, but you return my calls the day after. couldn't ask for more. #myvxexperience",".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience"
568889116399525888,neutral,1.0,,,Southwest,please....can i have the last tickets for me and my best friend to #destinationdragons,@SouthwestAir please....can I have the last tickets for me and my best friend to #DestinationDragons http://t.co/eQqi1nfSZh
569254020457635840,negative,1.0,Lost Luggage,1.0,Southwest,not at all. rerouted to snowy bwi been trying to figure out how to get out of here. now dealing with more baggage troubles.,@SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles.
568194475077570560,neutral,0.6527,,0.0,US Airways,my tsa precheck isn't showing up on my boarding pass for my flight tomorrow...help!? #usairways #tsaprecheck,@USAirways my TSA precheck isn't showing up on my boarding pass for my flight tomorrow...help!? #USAirways #TSAPreCheck
570269035998408704,negative,0.6794,Customer Service Issue,0.3802,United,"as a 1k, i'm always hoping for improvement.","@united as a 1k, I'm always hoping for improvement."
569522354008805376,negative,1.0,Customer Service Issue,1.0,United,50 min on hold trying to book award flight because site errors out. agents ask for my pin to see platinum availability??? badbadbad,@united 50 min on hold trying to book award flight because site errors out.  Agents ask for my pin to see platinum availability??? badbadbad
568995213529759745,negative,1.0,Cancelled Flight,0.6596,US Airways,flight scheduled for 730pm...told at 150am that flight is cancelled flightled after sitting on cold plane for 2 hours.,@USAirways flight scheduled for 730pm...told at 150am that flight is Cancelled Flightled after sitting on cold plane for 2 hours.
569537571685924864,neutral,1.0,,,United,pls follow for dm.,@united pls follow for DM.
569688233002401792,neutral,1.0,,,American,dallas/fort worth flight number 5320,@AmericanAir Dallas/Fort Worth flight number 5320
568183277774868480,neutral,1.0,,,Southwest,do you anticipate any cancelled flightlations for flights out of nashville tomorrow? thank you!,@SouthwestAir Do you anticipate any Cancelled Flightlations for flights out of Nashville tomorrow? Thank you!
569716857869107200,negative,1.0,Flight Attendant Complaints,0.6312,Delta,"2 words: ""staff training."" what a joke-","@JetBlue 2 words: ""staff training."" What a joke-"
569630310779854848,negative,1.0,Late Flight,1.0,Delta,anything serious i should worry about?,@JetBlue anything serious I should worry about?
569128289178152960,negative,0.6883,Customer Service Issue,0.35,United,while busy on his cell phone ???,@united while busy on his cell phone ???
568541016472432641,positive,1.0,,,United,perfect! thank you!,@united perfect! Thank you!
569527205291802624,positive,1.0,,,US Airways,mellani b. and whole team in columbia sc are absolute superstars. incredibly helpful.,@USAirways Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful.
569941616649244673,negative,1.0,Customer Service Issue,0.6532,US Airways,back in line at terminal because phone guy couldn't help. one person in front of me 20 min wait again?,@USAirways back in line at terminal because phone guy couldn't help.  One person in front of me 20 min wait again? http://t.co/HQHdAD7fvK
567919391515348992,negative,1.0,Lost Luggage,1.0,United,where are my bags!!! they weren't in lax like your promised. 9 out of 10 things today were a mess today because of you.,@united Where are my bags!!!  They weren't in LAX like your promised.  9 out of 10 things today were a mess today because of you.
568804026789138433,positive,1.0,,,United,good fly!! #united #businessfirst,@united good fly!! #United #businessFirst
568360704652279809,neutral,0.6691,,0.0,United,aisle please,@united aisle please
569687374193680384,negative,1.0,Late Flight,0.6939,United,"on #ua3785 tonight and told delayed due to late flight crew. no idea where crew coming from, your staff ++unhelpful. any ideas?","@united on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?"
570250371110539264,negative,1.0,Customer Service Issue,0.6611,American,is large wichita falls airport not receiving any arrivals? i have called and no one answers. i been waiting for 1 day,@AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day
570085628576202752,negative,1.0,Damaged Luggage,0.6846,United,that's unfortunate. the was an xmas gift and it looks like a razor ripped right through the front pocket in the picture,@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture
568853498726449152,neutral,1.0,,,Southwest,"hello i was talking with but it says you moved here, they sent me a voucher but does not work can u help?","@SouthwestAir hello I was talking with @SouthwestVerity but it says you moved here, they sent me a voucher but does not work can u help?"
569984339800416256,negative,0.6402,Lost Luggage,0.6402,American,you flew me into chi instead and i got a ride to mke. u said my bags would go to mke today. is it on the cancelled flightled flight tho?,@AmericanAir you flew me into Chi instead and I got a ride to MKE. U said my bags would go to MKE today. Is it on the Cancelled Flightled flight tho?
569166753101684736,negative,1.0,Late Flight,0.6989,Southwest,on hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold. unacceptable!,@SouthwestAir On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold.  Unacceptable!
568882789082222592,negative,1.0,Late Flight,0.6522,United,this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all.,@united this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all.
569967159549534208,negative,1.0,Can't Tell,1.0,Delta,i hate you for this 😒,@jetblue I hate you for this 😒 https://t.co/g4WwR6VBRQ
569120452586700800,negative,1.0,Customer Service Issue,0.6686,US Airways,yes. but the manner with which it was done was harsh for those affected. already checked in. no remorse. weak alternatives.,@USAirways yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives.
568895050601508865,negative,0.6292,Can't Tell,0.6292,US Airways,there is a travel advis for nyc and phil pa -winter weather- but u.s. air hasn't posted one yet. can i still change flt wo pen?,@USAirways there is a travel advis for nyc and phil PA  -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen?
570072153607049218,neutral,0.6678,,0.0,American,any delays on tonight's flight from dfw to sat? i have family members on board.,@AmericanAir any delays on tonight's flight from DFW to SAT? I have family members on board.
568853244476309504,neutral,1.0,,,United,anything yet jj?,@united anything yet JJ?
570011378091753472,positive,0.6842,,,Southwest,thank you :),@SouthwestAir thank you :)
567811918711504896,neutral,1.0,,,US Airways,"i will be traveling from lax to clt to hts, i have been rebooked for tomorrow due to the travel advisory.","@USAirways I will be traveling from LAX to CLT to HTS, I have been rebooked for tomorrow due to the travel advisory."
567790793197629440,negative,1.0,Flight Attendant Complaints,0.6673,US Airways,please staff your flights approproately. our entire flight is delayed because fa isnt here. i shouldnt have left delta...,@USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...
568113383242911744,positive,1.0,,,Southwest,thanks for the follow up. i appreciate it.,@SouthwestAir thanks for the follow up.  I appreciate it.
569879600907440129,neutral,1.0,,,American,"good morning, please let me know if i will be able to get those luggage tags. tx!","@AmericanAir good morning, please let me know if I will be able to get those luggage tags.   Tx!"
567744381432516608,negative,1.0,Customer Service Issue,0.6737,Virgin America,my group got their cancelled flightlation fees waived but i can't because my ticket is booked for 2/18? your reps were no help either 😡,@VirginAmerica my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either 😡
569757774395023360,negative,1.0,Cancelled Flight,1.0,American,my flight tomorrow is cancelled flighted you guys just keep letting me down,@AmericanAir my flight tomorrow is Cancelled Flighted you guys just keep letting me down
569611549960044544,negative,1.0,Cancelled Flight,1.0,Southwest,you are a bunch of liars! cancelled flightled our flight and rebooked us four days late flightr!,@SouthwestAir you are a bunch of liars! Cancelled Flightled our flight and rebooked us four days Late Flightr!
568433610765815808,negative,1.0,Cancelled Flight,0.3626,United,the premier desk was able to rebook me with our friends at . only problem is now i have to pay for a checked bag :/,@united the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :/
569700252321755137,negative,1.0,Customer Service Issue,1.0,American,i just checked the app and it said my flight had been moved back a day? no explanations why. no answer on the 800 number.,@AmericanAir I just checked the app and it said my flight had been moved back a day? No explanations why. No answer on the 800 number.
569850083140882432,negative,1.0,Lost Luggage,1.0,American,"i am, called paris office this morning again, still waiting. it is in miami but apparently tag was ""taken off""","@AmericanAir I am, called Paris office this morning again, still waiting. It is in Miami but apparently tag was ""taken off"""
569961977231106048,neutral,1.0,,,Southwest,continues to prove to be the best airlines 💪,@SouthwestAir continues to prove to be the best airlines 💪
569358458404802561,positive,1.0,,,Southwest,southwest airline is the way to go!,@SouthwestAir Southwest Airline is THE way to go!
570071482182692865,negative,0.6588,Can't Tell,0.6588,United,your website deserves a new design. #html5 ftw!,@united Your website deserves a new design. #html5 FTW!
567807786748284928,negative,1.0,Cancelled Flight,1.0,US Airways,"stranded phoenix w/ broken foot. both my flights f'd, sunday for ""sickcrew"". cancelled flighted my mechanics flight today.","@USAirways stranded @Ernie_Vigil Phoenix w/ broken foot.  Both my flights f'd, Sunday for ""sickcrew"".  Cancelled Flighted my mechanics flight today."
569474081202032641,negative,1.0,Cancelled Flight,1.0,Delta,that's where we all get on the same page. cancelled flighted it 45 mins ago. help flights from to mco?,@JetBlue that's where we all get on the same page. Cancelled Flighted it 45 mins ago. @delta @SouthwestAir help flights from @tfgreenairport to MCO?
568118361701265408,negative,1.0,Lost Luggage,0.3478,US Airways,big fail on not having curbside baggage in pittsburgh and you charge 30 dollars a bag!!,@USAirways Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!!
569698504467021824,negative,1.0,longlines,0.6764,United,we've been waiting 45 min for a gate at sfo... yet so many of them are free. your excellence in operational efficiency is showing,@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free.  Your excellence in operational efficiency is showing
569477571726974976,negative,1.0,Cancelled Flight,1.0,Delta,well they said cancelled flight on the pa system. guess they are trying to get a plane from boston. and not a 100% confirmed,@JetBlue well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100%  confirmed
568100786657316864,positive,0.6468,,,Delta,you're welcome 👍👍👍,@JetBlue you're welcome 👍👍👍 http://t.co/67k4N9eQ6E
570011304221667328,negative,1.0,Customer Service Issue,0.6194,American,"hey, aa! there was a mistake made by your cr on my flight booking problems. when i call your reservations #, i keep getting hung up on. advise.","@AmericanAir Hey, AA! There was a mistake made by your CR on my Flight Booking Problems. When I call your reservations #, I keep getting hung up on. Advise."
570210502955155456,negative,1.0,Cancelled Flight,1.0,Southwest,weather where? and at what time cancelled flighted? no i can't because meeting was today.,@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today.
568796551394549760,negative,1.0,Flight Attendant Complaints,0.3541,US Airways,i respect the stress of a merger but one rep to reschedule/replane 15 ppl who are already late flight? #youcandobetter,@USAirways I respect the stress of a merger but one rep to reschedule/replane 15 ppl who are already Late Flight? #youcandobetter
568432677789011968,negative,1.0,Can't Tell,0.6659,Delta,i've used you guys for 10 years but after this experience i will never ever use you again.,@JetBlue I've used you guys for 10 years but after this experience I will NEVER EVER use you again.
570079508797243392,negative,1.0,Customer Service Issue,1.0,US Airways,honestly - how is it quickly as possible i've been on hold sine 9:50pm? everyone that answers has to send me to someone else.,@USAirways honestly - how is it quickly as possible I've been on hold sine 9:50pm? Everyone that answers has to send me to someone else.
569967019958730753,negative,1.0,Lost Luggage,1.0,Virgin America,everything was fine until you lost my bag,@VirginAmerica everything was fine until you lost my bag
568832931382366209,negative,0.6527,Late Flight,0.3395,United,i believe just customer service. at last post he was at narita in tokyo. they sent him to a motel to rest. said standby maybe 2days,@united I believe just customer service. At last post he was at Narita in Tokyo. They sent him to a motel to rest. Said standby maybe 2days
569096233232547840,negative,1.0,Customer Service Issue,0.7057,Southwest,on hold for two hours and it timed-out on me. great system you got there.,@SouthwestAir On hold for two hours and it timed-out on me. Great system you got there.
569660698231308290,neutral,0.6926,,0.0,Southwest,i have followed you. awaiting your dm.,@SouthwestAir I have followed you. Awaiting your DM.
568469155709624321,negative,1.0,Cancelled Flight,0.6383,Southwest,"if this flight is cancelled flighted or delayed any further i expect full compensation for my park ticket, hotel &amp; flight..","@SouthwestAir if this flight is Cancelled Flighted or delayed any further I expect full compensation for my park ticket, hotel &amp; flight.."
568662554047696896,neutral,1.0,,,Delta,she's on to something,@JetBlue @cflanagian she's on to something
567824260207738880,positive,1.0,,,Delta,so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider,@JetBlue so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider
570087510941962241,negative,1.0,Cancelled Flight,1.0,American,flight veers off icy runway at . most dfw flights cancelled flighted mon figures right?,@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Mon http://t.co/Q37pOWn6uv @Cowboycerrone figures right?
569558065516822528,negative,1.0,Late Flight,0.6813,Delta,5hrs on tarmac yest b4 cancelled flight .today 3+ hr delay. why not send txt/email re: jfk closed &amp; saved all trip 2 sit again?,@JetBlue 5hrs on Tarmac yest b4 Cancelled Flight @12am.Today 3+ hr delay. Why not send txt/email re: JFK closed &amp; saved all trip 2 sit @airport again?
569516377524076544,negative,1.0,Customer Service Issue,1.0,Southwest,i was never able to talk so someone so had to buy another new ticket. will be calling shortly for refund.,@SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund.
568811734040862720,negative,1.0,Bad Flight,0.3522,Southwest,what does relay concerns really mean &amp; how/why do u keep letting people on flights with bags larger than u state are allowabl?,@SouthwestAir what does relay concerns really mean &amp; how/why do u keep letting people on flights with bags larger than u state are allowabl?
569881888892055552,negative,1.0,Customer Service Issue,1.0,American,i've been calling your 1800 # all morning to change my name for an upcoming trip but am not able to get through. please advise!,@AmericanAir I've been calling your 1800 # all morning to change my name for an upcoming trip but am not able to get through. Please advise!
569363221791928320,neutral,0.68,,0.0,United,i am following - you need to follow me for dm?,@united I am following - you need to follow me for DM?
569183712606179329,negative,1.0,Customer Service Issue,0.6636,United,"besides landing the plane, overall customer service experience has been poor. late flight and rude workers plus missing luggage","@united besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage"
568857278721478656,negative,0.6847,Can't Tell,0.3838,US Airways,#2066. was on plane from pbi to clt and knew about the frozen water. also saw a plane to nyc take off at the gate next door!,@USAirways #2066. Was on plane from PBI to CLT and knew about the frozen water. Also saw a plane to NYC take off at the gate next door!
568491905903939584,negative,1.0,Customer Service Issue,0.6579,US Airways,"your app is bad, and you should feel bad.","@USAirways your app is bad, and you should feel bad."
569285045401178113,negative,1.0,Can't Tell,1.0,United,sucks.,@united sucks.
569619309401546752,neutral,1.0,,,Southwest,your hold music sounds like it's from super mario bros for gameboy color,@SouthwestAir your hold music sounds like it's from Super Mario Bros for gameboy color
568222976744824832,neutral,0.6809,,,Southwest,do you have all winners for #destinationdragons,@SouthwestAir do you have all winners for @Imaginedragons #DestinationDragons
568191343769620480,neutral,1.0,,,Delta,i would go to italy to visit my relatives and see the house my dad left when he passed.,@JetBlue I would go to Italy to visit my relatives and see the house my dad left when he passed.
570173690475728896,negative,1.0,Customer Service Issue,1.0,American,you really need some customer service training for your unhappy ees in the morning in chicago. gate k20 at 430 chking her schd,@AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd
569322419036356608,neutral,1.0,,,Delta,i flew on a flight about 3 months ago. me and my girlfriend got away with having sex in a restroom. is it allowed now?,@JetBlue I flew on a flight about 3 months ago. Me and my girlfriend got away with having sex in a restroom. Is it allowed now?
568124733851443200,positive,1.0,,,Delta,their names are both angel (seriously - how cool is that!). truly fantastic service!,@JetBlue their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service!
569528550589464576,negative,1.0,Flight Attendant Complaints,0.3526,US Airways,"flight 623 den to phx: flight attdt decides to stay downtown and be an hour late flight so entire flight delayed, she better get fired!","@USAirways flight 623 den to phx: flight attdt decides to stay downtown and be an hour Late Flight so entire flight delayed, she better get fired!"
569642267385798657,positive,0.6516,,,American,"hmm. looks like you looked at my tweet from last month, not this one. was able to get u.k. agent to help me, thanks.","@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks."
569638521817968641,neutral,1.0,,,Delta,help - i left my nikon camera under the seat in front of me. what do i do?,@JetBlue Help - I left my Nikon camera under the seat in front of me. What do I do?
568527393754738688,neutral,1.0,,,United,can i go #golfunited,@united @NTrustOpen can i go  #GolfUnited
568882359409340416,negative,1.0,Flight Attendant Complaints,0.6987,Southwest,swa agent jacquie plitt sna rudely tells me you're not going 2 cabo today or manana back 2 phx flew,@southwestAir SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @USAirways
567763748559937536,negative,1.0,Customer Service Issue,1.0,Southwest,you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #alistpreferred,@SouthwestAir @CBSsoxfan you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #AListpreferred http://t.co/1TZZ0vbMbS
569942200735424512,negative,1.0,Can't Tell,0.6688,American,", ask your new colleagues how they handled us 728 on 21 feb. i expect to be made whole again. check complaint inbox.","@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox."
569912094272782337,positive,1.0,,,Southwest,thanks for adding passbook ability! hopefully we can do group passbook tickets in the future somehow.,@SouthwestAir  thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.
570033062202863616,negative,1.0,Lost Luggage,0.6512,United,what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on saturday?,@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?
569718492108230657,neutral,0.6259,,0.0,US Airways,and aren't as merged as the marketing departments would have us believe. maybe or can get me home?,@USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home?
568134930137550848,negative,1.0,longlines,0.3367,US Airways,40 minutes to put my tsa number in… 40 mins… and stop holding people hostage with requiring a dividends miles acct.,@USAirways 40 minutes to put my TSA number in… 40 mins… and stop holding people hostage with requiring a dividends miles acct. @tsa
567806786331234305,negative,1.0,Customer Service Issue,1.0,Southwest,"your customer service is terrible, you're terrible, thought you should know.","@SouthwestAir your customer service is terrible, you're terrible, thought you should know."
568530234368069632,negative,1.0,Customer Service Issue,0.6566,United,you guys are atrocious. far better service as silver on delta than you as a platinum. i'll be switching back to delta.,@united You guys are atrocious.  Far better service as silver on Delta than you as a platinum.  I'll be switching back to delta.
568500854082420737,negative,1.0,Late Flight,0.6507,US Airways,still in yuma waiting for 2702 to go. looks like i might miss 2696 to montereyregionalairport need options please,@USAirways still in yuma waiting for 2702 to go. Looks like I might miss 2696 to MontereyRegionalAirport need options please
568479399273758721,neutral,1.0,,,Southwest,#destinationdragons any tix to spare? i wanna go see the show on friday in la with my friend !,@SouthwestAir @Imaginedragons #DestinationDragons Any tix to spare? I wanna go see the show on Friday in LA with my friend @HayleyMad!
570208172289474560,negative,1.0,Late Flight,0.3666,US Airways,"nope, they just announced we're headed back to the gate.","@USAirways nope, they just announced we're headed back to the gate."
569870128915083264,negative,1.0,Customer Service Issue,1.0,US Airways,i've been on hold for 30 minutes and counting. #unacceptable,@USAirways I've been on hold for 30 minutes and counting. #unacceptable
569723205142880256,positive,0.6594,,0.0,American,thanx for replying. dm sent,@AmericanAir Thanx for replying. DM sent
570237399932018688,negative,0.6576,Bad Flight,0.6576,American,there is a fat man stuck in your airplanes bathroom,@AmericanAir there is a fat man stuck in your airplanes bathroom
569988842335244289,positive,1.0,,,Southwest,big kudos to your staff today at dallas love field for lifting everyone's spirits today with all the delays and cancelled flightlations,@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations
568394474243665920,neutral,1.0,,,Delta,when are you going to get wifi on your planes?,@JetBlue when are you going to get wifi on your planes?
568152817656930305,neutral,0.66,,,Delta,dont talk about my friend like that. #thefutureisweird,@JetBlue @pilyoc dont talk about my friend @JetBlue like that. #thefutureisweird
568841635049533440,negative,1.0,Flight Attendant Complaints,0.6902,US Airways,no one appreciates the sass of the gate agent at gate c38 at lga flight us626. irritated customers,@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers
569702019797286913,positive,1.0,,,Southwest,thanks! very excited to see it :d,@SouthwestAir thanks! Very excited to see it :D
570291473528320001,negative,1.0,Late Flight,0.6647,Delta,"upset with the lack of communication we've received for our ""on time"" flight 1170 out of mco","@JetBlue upset with the lack of communication we've received for our ""on time"" flight 1170 out of MCO"
567842726861021184,negative,1.0,Can't Tell,0.34700000000000003,Delta,why did i pay for extra space to be forced to put my backpack under my seat? its my only bag. flight 135. unprofessional.,@JetBlue why did I pay for extra space to be forced to put my backpack under my seat? Its my only bag. Flight 135. Unprofessional.
569970775517741056,neutral,1.0,,,American,"hi, did the discount award policy for credit card holders change? no longer seeing the chart of specials on the site. thanks!","@AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!"
568399913358221312,negative,0.6553,Customer Service Issue,0.3401,United,is it customary to upgrade a flight attendant in uniform vs passengers? one is in 1b on flt 1020 now to iah,@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH
568017916161085441,negative,0.6628,Customer Service Issue,0.35700000000000004,Delta,no ... i am guessing i have to call someone,@JetBlue  no ... I am guessing I have to call someone
569337520573390849,negative,1.0,Customer Service Issue,0.6593,Southwest,on hold with airline 45 min and counting. service is terrible!,@SouthwestAir On hold with airline 45 min and counting. Service is terrible!
569673758501412865,negative,1.0,Flight Booking Problems,0.6433,American,very upset that i cannot select seats for tuesday flight online or over the phone. terrible customer service :( please help!,@AmericanAir VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help!
569915529496027136,negative,0.6552,Late Flight,0.6552,United,"shes been rescheduled for today, but with the frigid cold, being a possible reason for ""maintenance"" it could be the same issue 2day","@united shes been rescheduled for today, but with the frigid cold, being a possible reason for ""maintenance"" it could be the same issue 2day"
567780486978609152,neutral,0.6377,,,Delta,i applied for a job at pdw where could i go for follow up. i'd really love the job #ilovejetblue,@JetBlue I applied for a job at PDW where could I go for follow up. I'd really love the job #ilovejetblue
570085056401838081,negative,1.0,Lost Luggage,1.0,United,yes. doesn't make that mistake any less absurd. doesn't change the fact that i'm very inconveniently missing my luggage tonight.,@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.
570082289939406848,neutral,0.669,,0.0,American,i am traveling from auh to iad via etihad and then from iad to dfw via aa. will i be able to retrieve my checked bag in iad?,@AmericanAir I am traveling from AUH to IAD via etihad and then from IAD to DFW via AA. Will I be able to retrieve my checked bag in IAD?
569659367001186304,neutral,1.0,,,American,you should be contacting her for a refund - dm me and i will provide phone number,@AmericanAir you should be contacting her for a refund - dm me and I will provide phone number
568282656590282754,negative,1.0,Bad Flight,0.3481,United,your service sucks to mexico from houston. you finally realized that snacks in1st don't work you cheap as);:,@united your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);:
567856598762156032,neutral,0.6466,,0.0,United,reinstating the kosher meals that were dropped shortly after the merger?,@united reinstating the kosher meals that were dropped shortly after the merger?
567872136745852928,neutral,0.6729,,0.0,United,obviously,@united obviously
569915550127800320,negative,1.0,Late Flight,0.6536,United,we're hoping to hear from you actually.,@united We're hoping to hear from you actually.
569282692014977025,neutral,0.6325,,0.0,United,where's the crew for ua748?,@united where's the crew for ua748?
569209566715469824,positive,1.0,,,Virgin America,you have the best flight attendant ever!!!,@VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l
569922730008518656,positive,1.0,,,Southwest,awesome. thanks! you guys rock!,@SouthwestAir Awesome. Thanks! You guys rock!
570273710210469888,positive,1.0,,,American,these are some awesome photos. thanks for sharing! 😁,@AmericanAir These are some awesome photos. Thanks for sharing! 😁
568930740127326209,negative,1.0,Customer Service Issue,1.0,US Airways,i know some folks have to use your airlines but doesn't customer service ever matter? i really hate to complain but it's brutal!,@USAirways I know some folks have to use your airlines but doesn't customer service ever matter? I really hate to complain but it's brutal!
569895100526039040,negative,1.0,Flight Booking Problems,0.6495,US Airways,i will be cancelled flighting my us airways credit card and choosing other airlines after my experience this week.,@USAirways i will be Cancelled Flighting my us airways credit card and choosing other airlines after my experience this week.
569972422130032640,negative,1.0,Cancelled Flight,1.0,American,"aa1675 flight out of jamaica was cancelled flightled yesterday due to ""weather"", while other flights were still landing at dfw","@AmericanAir AA1675 flight out of Jamaica was Cancelled Flightled yesterday due to ""weather"", while other flights were still landing at DFW"
568109963509415936,negative,1.0,Bad Flight,0.6737,United,when will that happen? it really confuses when the 1st content to come on the 6in screens is about how technology forward united is.,@united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is.
569209352730513409,neutral,1.0,,,United,"i'm glad 1k means something, lol!","@united I'm glad 1K means something, lol!"
569687540644642817,neutral,0.6549,,0.0,Southwest,especially if it's your mom! #ichangedyourdiaper,@SouthwestAir especially if it's your mom! #IChangedYourDiaper
568113601480757248,negative,1.0,Late Flight,1.0,US Airways,"i don't mind waiting, i mind waiting on a plane, when i shouldn't have had to. the airport has more room and you know.. food!","@USAirways I don't mind waiting, I mind waiting on a plane, when I shouldn't have had to.  The airport has more room and you know.. food!"
567827442657677313,negative,1.0,Flight Attendant Complaints,0.6906,United,obviously the staff at ewr - united or otherwise have not seen your ads about - being friendly and helpful #ewr worst airport,@united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport
570225098189348864,neutral,1.0,,,American,and is there a delay on our connection to pns?,@AmericanAir and is there a delay on our connection to pns?
569490427625086976,negative,1.0,Late Flight,1.0,Delta,best way to kill nine hours at the airport when all flights are full and the airline won't put you standby? #stranded,@JetBlue @fllairport best way to kill nine hours at the airport when all flights are full and the airline won't put you standby? #stranded
568192252792541184,neutral,1.0,,,Delta,airways corporation price target update - stafford daily,@JetBlue Airways Corporation Price Target Update - Stafford Daily http://t.co/vQmdmZaFUJ
570019785788022785,negative,1.0,Bad Flight,0.35200000000000004,United,now what?!? flight was gone when i got off plane! #businesstravel #goodenoughmother,@United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother
569706627667853312,neutral,1.0,,,American,any luck?,@AmericanAir any luck?
569713719124602880,negative,1.0,Customer Service Issue,0.6574,American,it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase is and way more 😤#angry,@AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE 😤#ANGRY
568495808053702656,neutral,1.0,,,Virgin America,.. can you help? left my blazer in. kooples jacket bag at 3rd row second seat from right gate 36 t3 lax.. flight to sfo,@virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo
568360334609612801,negative,0.6612,Flight Booking Problems,0.3692,US Airways,cardholder is flying. we both have us airways and advantage cards which is more frustrating.,@USAirways cardholder is flying.  We both have us airways and advantage cards which is more frustrating.
567892179953262592,negative,1.0,Flight Attendant Complaints,0.3516,United,my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. forced to leave the bag...,@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...
567744842935980032,negative,1.0,Cancelled Flight,1.0,Southwest,i need to request a refund on my flight that was cancelled flightled this morning due to the weather.,@SouthwestAir I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather.
569667675603009537,negative,1.0,Bad Flight,0.6575,American,the wine served in usairways flights are watered down somehow right out of the bottles.,@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles.
567743010322935808,neutral,0.6775,,,Southwest,"hi! thanks! do you have an exact link to that specific page on your site you can share - or is it under ""flight status"":? thx!","@SouthwestAir Hi! Thanks! Do you have an exact link to that specific page on your site you can share - or is it under ""Flight Status"":? Thx!"
568959737544339456,negative,1.0,Can't Tell,0.695,United,truly the worst day of flying i have ever experienced...,@united truly the WORST day of flying I have ever experienced...
567781694183186432,positive,0.664,,,Delta,thank you. just sent msg.,@JetBlue thank you. Just sent msg.
568948971923742720,negative,0.6537,Customer Service Issue,0.32899999999999996,United,thank you for the reply. i emailed your customer care department about my experience.,@united thank you for the reply. I emailed your customer care department about my experience.
569661069913821184,negative,1.0,Customer Service Issue,1.0,Delta,i'm going to write a post on about the experience. your customer service has tanked. #jetblue,@JetBlue I'm going to write a post on @Medium about the experience. Your customer service has tanked. #JetBlue
568069549591035904,positive,1.0,,,US Airways,"you are amazing!!! follow me back, please!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏","@USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏"
568049316582932480,negative,1.0,Can't Tell,0.6625,Southwest,i just sent a screen shot of the incident report.,@SouthwestAir I just sent a screen shot of the incident report.
570275314036649984,positive,0.6749,,0.0,American,none of the #lax flights into #dfw have been cancelled flightled. those landing before and after ours are fine. completely arbitrary.,@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.
570279050276704257,neutral,0.6354,,,US Airways,"""airport snow removal method #22..."" keep up the good work folks, this is where cessna's become 747's!","@USAirways ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/0JJT4X3YxG"
569526070615138304,negative,1.0,Lost Luggage,1.0,United,give me a direct number i can call regarding my lost baggage immediately.,@United give me a direct number I can call regarding my lost baggage immediately.
569602860020850688,negative,1.0,Flight Attendant Complaints,0.6545,US Airways,"flight 4454 aircraft at gate, but no crew? will be 2+ hours late flight to destination. come on!","@USAirways  Flight 4454 aircraft at gate, but no crew?  Will be 2+ hours Late Flight to destination. Come on!"
569737258191839232,neutral,0.6529,,0.0,American,"would like to talk to someone, please follow.","@AmericanAir would like to talk to someone, please follow."
569372015980707840,negative,1.0,Customer Service Issue,1.0,US Airways,"keeps dropping my call and won't even let me stay on hold because they are ""too busy"" #idontwanttocallback","@USAirways keeps dropping my call and won't even let me stay on hold because they are ""too busy"" #idontwanttocallback"
568829891220803584,neutral,0.67,,0.0,Delta,i'm looking every day just watching for a deal. i have specific dates so fare finder doesn't help me,@JetBlue I'm looking every day just watching for a deal. I have specific dates so fare finder doesn't help me
569236960528756737,negative,0.6465,Can't Tell,0.6465,Delta,*cough* #awkward!,@JetBlue *cough* #awkward!
568807747661266945,negative,1.0,Customer Service Issue,1.0,United,your customer service is terrible,@united your customer service is terrible
567736717352763394,negative,1.0,Damaged Luggage,1.0,United,"dropped off a luggage at iad over 2 months ago for repair from damages haven't heard anything about it since, when do i get it back?","@united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back?"
569894969332400128,neutral,0.6979,,0.0,American,why is it from june 1 thru december 31 there are no bus/first milesaaver awards available from cun to nyc? #explain #whyfly,@AmericanAir why is it from June 1 thru December 31 there are no bus/first milesaaver awards available from cun to nyc? #Explain #whyfly
568581908075933696,negative,0.9658,Bad Flight,0.6623,Southwest,please do something about the speed of your wifi connections on your planes. it might as well be non-existent.,@SouthwestAir please do something about the speed of your WiFi connections on your planes.  It might as well be non-existent.
567829834618904576,negative,1.0,Late Flight,1.0,United,fyi: continuous texts and emails i am getting about the delay while held captive on the tarmac are not that helpful.,@united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.
569183387816038401,neutral,1.0,,,United,i was just calling the global services help desk so via phone.,@united I was just calling the Global Services help desk so via phone.
569185684268789761,negative,0.6696,Can't Tell,0.3571,Southwest,same here. would appreciate a follow so i can dm my info to figure out what i am supposed to do.,@SouthwestAir same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do.
569988849608364032,neutral,1.0,,,American,you guys are the talk of the americans down here in ecuador! read this!,@AmericanAir You guys are the talk of the Americans down here in Ecuador! Read this! https://t.co/5ON3KlzVMT
569954824265076737,neutral,1.0,,,Delta,“: our fleet's on fleek. c'mon fam😭😭 just. no. ok?,"“@JetBlue: Our fleet's on fleek. http://t.co/pa7dCjXlzL”

C'mon fam😭😭 just. No. Ok?"
568909605499215872,neutral,0.6577,,0.0,US Airways,there is nothing tonight and i am on the flight now with gogo internet is there a way that someone could send me a dm or email?,@USAirways there is nothing tonight and I am on the flight now with GOGO internet is there a way that someone could send me a DM or email?
568233193738018817,negative,0.664,Can't Tell,0.664,United,screwed over my professor. maybe we should tell everyone about ? #aviation #airport #airline #innovation #startups #tech,@united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech
569914377442340865,negative,1.0,Lost Luggage,0.6593,United,"sorry for the delayed response. it was ua #381 chicago to san fran. held up for almost an hour on the tarmac. also, lost my bags","@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags"
567831160748916736,negative,0.6787,Customer Service Issue,0.6787,Southwest,thanks! i expected a wait... just not that long. :),@SouthwestAir thanks! I expected a wait... Just not that long. :)
567793064221130752,negative,1.0,Can't Tell,0.3333,United,it would be super if you paid as much attention to actual fliers as you do to credit card holders.,@united it would be super if you paid as much attention to actual fliers as you do to credit card holders.
568597968405835776,neutral,1.0,,,Southwest,just realized my luv voucher expired today. :( any chance of getting some luv with an extension? please? #veryloyalcustomer,@SouthwestAir Just realized my Luv Voucher expired today. :( Any chance of getting some luv with an extension? Please? #VeryLoyalCustomer
569924309902356480,negative,0.6546,Flight Booking Problems,0.6546,American,i'm trying to make a reservation with a &lt; 2 year old lap child. don't see any option online. how do i proceed with reservation?,@AmericanAir I'm trying to make a reservation with a &lt; 2 year old lap child. Don't see any option online. How do I proceed with reservation?
568911350656675841,positive,1.0,,,Virgin America,your inflight team makes the experience #amazing!,@VirginAmerica your inflight team makes the experience #amazing!
567940050186604545,negative,0.6485,Can't Tell,0.6485,United,why are your sfo-&gt;bos nonstop flights not competitively priced with those of jetblue and virgin? $179 vs $324. identical times.,@united why are your SFO-&gt;BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times.
569619325230960641,negative,0.7071,Can't Tell,0.7071,United,seriously. this is just complete bs.,@united seriously. This is just complete bs.
570252885809868801,negative,1.0,Lost Luggage,0.3585,American,filled out a baggage claim over the phone last night. check the status to discover the rep confused arkansas for alaska 😒,@AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska 😒
570005004012138496,neutral,1.0,,,US Airways,&amp; planes in #grandcayman,@usairways &amp; @AmericanAir planes in #grandcayman http://t.co/GX7QbtckBr
570184073139912704,negative,1.0,Late Flight,0.3491,US Airways,i just spent 3.5 hours and got nowhere. entire experience #epicfail,@USAirways I just spent 3.5 hours and got nowhere. Entire experience #epicfail
569555930028748800,negative,1.0,Customer Service Issue,0.7065,US Airways,dont bother. they dont pick up the phone. worst customer service going,@USAirways @JosephTReis Dont bother. They dont pick up the phone. Worst customer service going
569242425530712064,negative,1.0,Customer Service Issue,0.3683,US Airways,looking forward to waiting on hold for 9 hrs to reschedule my flight. bunch of idiots work for this airline.,@USAirways looking forward to waiting on hold for 9 hrs to reschedule my flight.  Bunch of idiots work for this airline.
569706336268611584,negative,1.0,Customer Service Issue,1.0,United,"-rebooked to oma - 180 miles from my destination. spotty customer service. i get staff stressors but come on, this is your business.","@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business."
570257429486706688,negative,1.0,Can't Tell,0.6399,American,"if this is how your merger is going to go, you fail! huge probls w/comm on dfw storm. cxld rtrn flts. not cool!!!","@AmericanAir @USAirways if this is how your merger is going to go, you fail! Huge probls w/comm on DFW storm. Cxld rtrn flts. NOT COOL!!!"
569915133113323520,negative,1.0,Customer Service Issue,0.6657,United,"b) i contacted you directly, and the phone service was laissez faire at best. the problem isn't a cancelled flightled a flight.","@united b) I contacted you directly, and the phone service was Laissez Faire at best.  The problem isn't a Cancelled Flightled a flight."
568892540889509888,neutral,0.6604,,,Southwest,if only that was me! 😍 #destinationdragons,@SouthwestAir @TheEllenShow @Imaginedragons if only that was me! 😍 #DestinationDragons
568074993856335872,positive,0.6809999999999999,,,Delta,thanks,@JetBlue thanks
570301031407624196,negative,1.0,Bad Flight,0.7033,Virgin America,"it's really aggressive to blast obnoxious ""entertainment"" in your guests' faces &amp; they have little recourse","@VirginAmerica it's really aggressive to blast obnoxious ""entertainment"" in your guests' faces &amp; they have little recourse"
567883234614210560,negative,1.0,Customer Service Issue,1.0,United,"#unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? good to know","@united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know"
570034368086827008,negative,1.0,Customer Service Issue,1.0,American,it's not about the delay. it's about the communication.,@AmericanAir it's not about the delay.  It's about the communication.
569228707203837952,negative,0.6729,Bad Flight,0.6729,United,"troubling news, time to raise the bar on legroom!","@united troubling news, time to raise the bar on legroom! http://t.co/nmbHNGnMkI"
569791667827388416,neutral,1.0,,,Southwest,are flights going into dallas this morning? thanks,@SouthwestAir   Are flights going into Dallas this morning?   Thanks
569595309279440896,neutral,0.6767,,0.0,American,"if business class if full but 1st class empty, do you guys upgrade exp members to 1st?","@AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st?"
570301083672813571,neutral,0.6837,,,Virgin America,i didn't today... must mean i need to take another trip!,@VirginAmerica I didn't today... Must mean I need to take another trip!
567845726220357632,neutral,0.6601,,,Virgin America,is that #thestarter??😁,@VirginAmerica is that #thestarter??😁
568167900919382017,negative,0.6871,Can't Tell,0.3552,United,- my son left his tablet on plane. am out of country and can not call easily. is there an email to contact?,@united - my son left his tablet on plane.  Am out of country and can not call easily.  Is there an email to contact?
569843485911560192,negative,1.0,Customer Service Issue,0.6627,American,"“: we apologize for your frustrations, michael. have you been rebooked?” -got call back after 10 hours. bad.","“@AmericanAir: @mwangbickler We apologize for your frustrations, Michael. Have you been rebooked?” -got call back after 10 hours. Bad."
569217929541238784,negative,0.696,Cancelled Flight,0.696,US Airways,"if my flight's been cancelled flightled, and i can't reach anyone over the phone or ticketing agents, safe to assume i wasn't rebooked?","@USAirways if my flight's been Cancelled Flightled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked?"
569801344988680192,negative,1.0,Can't Tell,0.6355,American,that all aa is for usair elite members. it's one big disappointment in the way we are treated. #epicfailure,@AmericanAir that all AA is for USAir Elite members. It's one big disappointment in the way we are treated. #epicfailure
569507349548957696,negative,1.0,Customer Service Issue,0.6789,US Airways,- on hold 45 minutes trying to rebook cancelled flightled flight. really?,@USAirways - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really?
569484781668458496,negative,1.0,Cancelled Flight,0.3648,US Airways,sad experience today on 4663. family on southwest direct to mco. my loyalty to usair = not vacationing with my boys today.,@USAirways sad experience today on 4663.  Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today.
570102251563274242,neutral,0.6464,,0.0,American,and i forgot about that lounge!😂,@AmericanAir  and I forgot about that lounge!😂
569681184898162689,negative,1.0,Can't Tell,0.6742,Southwest,"no you are not, you just care about mighty dollar.","@SouthwestAir no you are not, you just care about mighty dollar."
567752048402104320,negative,1.0,Customer Service Issue,0.6748,Southwest,there really should not be guidance to call via phone if you are that back logged. i could have done it online in 3 minutes.,@SouthwestAir there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes.
569897733466628097,negative,1.0,Cancelled Flight,0.6972,American,why are there only 2 agents at domestic check in at mia?! wtf? huge lines and many people with cancelled flightled flights.,@AmericanAir why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights.
569600989055086592,neutral,1.0,,,US Airways,aa gate supervisor emplid 600117 allowed flight aa67 to leave jfk to sj on 20feb15 w/o 8 customers that made final boarding call.,@USAirways AA Gate Supervisor emplid 600117 allowed flight AA67 to leave JFK to SJ on 20feb15 w/o 8 customers that made final boarding call.
568124226135130112,positive,0.6556,,,US Airways,. thanks!,.@USAirways thanks!
569499788934291456,negative,1.0,Cancelled Flight,1.0,Southwest,i start a new job tomorrow &amp; you cancelled flight my flight (1629 bwi-lax) and you really can't get me on another flight today ?!,@SouthwestAir I start a new job tomorrow &amp; you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!
569989178651508737,negative,1.0,Can't Tell,1.0,United,"rarely ceases to amaze...for the worse. i hope this is the last time i ""have"" to fly with you.","@united rarely ceases to amaze...for the worse.  i hope this is the last time i ""have"" to fly with you."
567897629364850689,positive,0.6712,,0.0,Southwest,flight 4146 phi to den was staffed by a great crew. #freecomedyshow #newlifetimecustomer,@southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer
569914894868328448,neutral,0.6732,,0.0,American,research buddy. read my previous tweets and get some context.,@AmericanAir research buddy. Read my previous tweets and get some context.
569291447377137664,neutral,0.6196,,0.0,United,who do i need to contact regrading a complaint and to get a voucher funds for future travel on united?,@united who do I need to contact regrading a complaint and to get a voucher funds for future travel on United?
569642730932064256,positive,1.0,,,Delta,thank you for the refund of the change fee for a recent flight affected by our bizarre winter. excellent customer service and focus,@JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus
569378165610524672,neutral,0.64,,0.0,Delta,i know you guys are super busy but is flight 1222 an a320 or e190?,@JetBlue I know you guys are super busy but is flight 1222 an a320 or e190?
567777885277405184,neutral,0.6735,,,Delta,i would go for 3rd time to jamaica to volunteer w/ at risk youth #flyitforward #dc #stpatricksfoundation #rotary,@JetBlue I would go for 3rd time to Jamaica to volunteer w/ at risk youth #flyitforward #dc #stpatricksfoundation #rotary
569582862472577024,negative,1.0,Flight Attendant Complaints,0.6619,United,"- so they changed depart from 1:45 to 2:00pm &amp; it is now 1:40pm &amp; the capt. just got off the plane to find a smoothie, 2pm my ass!!!","@united - so they changed depart from 1:45 to 2:00pm &amp; it is now 1:40pm &amp; the Capt. just got off the plane to find a smoothie, 2pm my ass!!!"
569604507405037569,negative,0.6427,Flight Booking Problems,0.3274,Delta,"flight from bos - rsw tomorrow, all i need is my wife + 3yr old to sit together, but no option when checking in.","@JetBlue flight from BOS - RSW tomorrow, all i need is my wife + 3yr old to sit together, but no option when checking in."
569158030404800513,negative,1.0,Customer Service Issue,1.0,US Airways,my friend has been on hold for 1.5 hours and still counting!,@USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting!
569666477265018881,negative,0.6703,Customer Service Issue,0.6703,Virgin America,i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. im calling intern. help!!,@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!
569769624780165120,negative,0.7158,Lost Luggage,0.3579,United,on plane to newark now. i was checked in as rebecca levi. my bag is under her name too.,@united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too.
569922915472244736,neutral,1.0,,,Southwest,need assistance getting an extension on a flight that has expired.,@SouthwestAir need assistance getting an extension on a flight that has expired.
569924772349538304,neutral,1.0,,,American,i need some help. my record locator is bringing up two different flights in your system. one op by aa &amp; one from us airways.,@AmericanAir I need some help. My record locator is bringing up TWO different flights in your system. One op by AA &amp; one from US Airways.
568843439107919872,negative,1.0,Flight Booking Problems,1.0,Southwest,"understood. just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. feel ripped off.","@SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off."
567879888490868736,negative,1.0,Customer Service Issue,0.6667,Southwest,my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! horrible,@SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE
569598457809276928,negative,1.0,Cancelled Flight,0.3804,United,"... frozen lines on flight, not continuing due to 'passenger comfort'? not ok, sat on the plane as long as a flight to vegas would !","@united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !"
569454891644674049,negative,1.0,Cancelled Flight,0.6777,US Airways,"i was meant to fly on sat, you just made it tues, i can't afford to stay in a hotel for another two nights!","@USAirways @AmericanAir I was meant to fly on Sat, you just made it Tues, I can't afford to stay in a hotel for another TWO nights!"
569365278963798017,negative,1.0,Can't Tell,1.0,United,you suck!,@united YOU SUCK!
568434790707277824,positive,1.0,,,Southwest,"i do like your airlines, congrats! : )","@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )"
569965376186019840,neutral,1.0,,,Southwest,watching planes do their thing,@southwestair watching planes do their thing https://t.co/iItoJhUIKH
569262225900359680,negative,1.0,Customer Service Issue,0.6733,Virgin America,your website is down and i'm trying to check in!,@VirginAmerica Your website is down and I'm trying to check in!
569341821505163264,negative,1.0,Late Flight,0.6806,Delta,just sat on a plane for 3 hours in dulles #insane #ijustwanttobeinboston #thanksdc,@JetBlue just sat on a plane for 3 hours in Dulles #insane #ijustwanttobeinBoston #thanksDC
568872120471687168,positive,1.0,,,United,thank you thank you thank you for contacting me. thank you for the offer of a $1000 travel certificate #unitedairlines,@united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines
567716378681933825,neutral,1.0,,,Delta,"ceo weighs profits, flyers - (registration)","@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/9vKj9S7jrM"
568064842466250752,negative,1.0,Lost Luggage,1.0,United,filled out at the airport as part of a long day made longer.,@united Filled out at the airport as part of a long day made longer.
569273247252008961,negative,1.0,Cancelled Flight,1.0,US Airways,"flt last nght cancelled flighted-mech.probs, flt this am cancelled flighted-snow, finally on a flt home. 1st cls empty &amp; they won't let me sit there","@USAirways flt last nght Cancelled Flighted-mech.probs, flt this am Cancelled Flighted-snow, finally on a flt home. 1st cls empty &amp; they won't let me sit there"
568813431962226688,negative,1.0,Can't Tell,1.0,United,i hope you have a solution or insurance to cover this issue,@united I hope you have a solution or insurance to cover this issue
569944996616351746,negative,1.0,Customer Service Issue,1.0,US Airways,i spent an hour on the phone with them and got no where at all,@USAirways I spent an hour on the phone with them and got no where at all
568174975028465664,negative,1.0,Customer Service Issue,1.0,US Airways,"joined silver preferred because i heard customer service was so great, pity i was misguided.","@USAirways Joined Silver Preferred because I heard customer service was so great, pity I was misguided."
569695357858238464,negative,1.0,Cancelled Flight,0.3615,American,supposed to arrive at my destination tonight. american rebooks me for wednesday? where am i staying until then?,@AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?
569614672061575168,negative,1.0,Flight Booking Problems,0.3635,US Airways,on hold for 2+ hours.. can i book using a take flight voucher online??,@USAirways on hold for 2+ hours.. Can I book using a Take Flight voucher online??
569770321563279360,negative,1.0,Customer Service Issue,1.0,American,still waiting on a dm response..... #sloooowresponses,@AmericanAir still waiting on a dm response..... #sloooowresponses
570035525761011713,negative,1.0,Late Flight,1.0,Delta,i guess you weren't able to do anything to improve the time.. and now it looks even late flightr.. going to be a #zombie tomorrow,@JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow
570068397544710144,negative,0.7023,Bad Flight,0.7023,American,i loved todays fight. but there was a bad draft on the airplane please add more air to air thanksm,@AmericanAir I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm
567995970232795136,neutral,1.0,,,Delta,dumps amex - nassau news live,@JetBlue Dumps Amex - Nassau News Live http://t.co/DZg99JFIiK
569916606064828416,negative,1.0,Flight Attendant Complaints,1.0,American,back in uk now no thanks to your staff that wouldn't me or the other passengers stranded. just laughed at us,@AmericanAir back in UK now no thanks to your staff that wouldn't me or the other passengers stranded. Just laughed at us
569134718396051456,positive,1.0,,,Southwest,great flight! and great view!,@SouthwestAir great flight! And great view! http://t.co/auFM4xdaj2
568881812174299137,negative,1.0,Can't Tell,0.672,United,i have never been so grossed out in my life. what a disappointment-yet again-flying with you.,@United I have never been so grossed out in my life. What a disappointment-yet again-flying with you.
567778498723737600,negative,0.6667,Lost Luggage,0.6667,US Airways,thx for responding :) when bags came there was mad rush towards end of jetway—why not just put thru baggage claim?,@usairways Thx for responding :) When bags came there was mad rush towards end of jetway—why not just put thru baggage claim?
570287622343540736,positive,0.6673,,0.0,Delta,"awesome, thanks! on hold now.","@JetBlue awesome, thanks! on hold now."
570298744723415040,positive,0.6639,,,American,got another flight. thanks you,@AmericanAir got another flight. Thanks you
569941957490774016,positive,1.0,,,Virgin America,awesome. i flew yall sat morning. any way we can correct my bill ?,@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?
567740403755909120,positive,1.0,,,Southwest,finally! integration w/ passbook is a great valentine gift - better then chocolate flight. you do heart me.,@SouthwestAir Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.
568894687911632896,negative,1.0,Lost Luggage,0.6756,Southwest,i filled in the form on the website too. darn it all. i guess i'll just have to cross my fingers.,@SouthwestAir I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers.
569617894666997761,negative,1.0,Bad Flight,0.6526,American,"redirect my flight without telling me, service is abysmal.","@AmericanAir redirect my flight without telling me, service is abysmal."
568568593262231552,positive,0.6701,,,United,"got it right with the safety demonstration! corporate but funny, reserved but not corny as a…","@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY  as a… http://t.co/lwOtKIEKGU"
570044715321569280,neutral,1.0,,,Delta,do you have any flights with lie flat seating from stl to pdx on or around the date of march 5?,@JetBlue Do you have any flights with lie flat seating from STL to PDX on or around the date of March 5?
569517323180236800,negative,1.0,Late Flight,1.0,United,delayed more and more these days. mco &gt; iad. fingers crossed i make my connection home to albany. #united1k,@united Delayed more and more these days. MCO &gt; IAD. Fingers crossed I make my connection home to Albany. #united1K
568845553104068609,neutral,1.0,,,Virgin America,posts second consecutive full-year net profit -,@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http://t.co/tvB5zbzVhg
569079956912758784,neutral,1.0,,,US Airways,international,@USAirways International
569710072491745280,negative,1.0,Late Flight,1.0,United,here we go again. 2 of 3 segments sfo--new york rt were delayed over 2 hrs each! why do you suck so bad!?!maybe another line of bus?,@united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?
568186573965172736,negative,1.0,Lost Luggage,0.6606,United,no tag number. luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...,@united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...
569543955622338560,negative,1.0,Customer Service Issue,1.0,Southwest,i have never had such awful customer service and conflicting service. outrageous.,@SouthwestAir I have never had such awful customer service and conflicting service. Outrageous.
569685747080372224,negative,1.0,Late Flight,0.6668,United,", take a look at status of 683, sitting at ord ... this ain't cool, yo.","@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo."
568845552114405376,negative,1.0,Customer Service Issue,0.6581,US Airways,"see? no response? obviously you think this ""service"" is acceptable. #customerservicefail","@USAirways see? No response? Obviously you think this ""service"" is acceptable. #customerservicefail"
568791283575201792,positive,1.0,,,Southwest,shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou,@SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou
570224968417603584,neutral,0.6565,,,American,thanks for getting back to me. how frequently are these weather advisories updated throughout the day?,@AmericanAir thanks for getting back to me. how frequently are these weather advisories updated throughout the day?
568024504057913344,neutral,0.7023,,,Southwest,any delays today to orlando?,@SouthwestAir any delays today @CAKairport to Orlando?
569903120781852672,negative,0.6667,Cancelled Flight,0.3438,United,received hotel but no food. also email for 3750 miles. last trip had 3 hr delay and 5000 miles - so less for cancelled flightlation?,@united received hotel but no food.  Also email for 3750 miles.  Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?
570177012360462336,negative,1.0,longlines,0.3611,American,"machines are broken, lines are out the door for self service, cust. support, and bag check in.","@AmericanAir machines are broken, lines are out the door for self service, cust. Support, and bag check in."
570295290063925249,neutral,0.669,,0.0,US Airways,"question, friend flight got cancelled flightled. how can he book be flight? leaving chs to philly to germany","@USAirways question, friend flight got Cancelled Flightled. How can he book be flight? Leaving CHS to Philly to Germany"
570215343530102784,neutral,0.6528,,0.0,American,when will the merging of miles between you and be complete? wasn't it this month?,@AmericanAir when will the merging of miles between you and @USAirways be complete? Wasn't it this month?
568451219477250048,negative,0.6898,Late Flight,0.6898,US Airways,what's the issue with flight 4420 from jax being delayed tonight?,@USAirways what's the issue with flight 4420 from jax being delayed tonight?
568450262706167808,negative,0.6628,Can't Tell,0.3466,United,"i got an email saying ""changes to my mileageplus account are confirmed"" but i didn't make any changes. help?","@united I got an email saying ""changes to my MileagePlus account are confirmed"" but I didn't make any changes. Help?"
569611065820110848,negative,1.0,Customer Service Issue,0.6696,American,"don't buy it, woody. they're making it much worse with understaffing, rudeness, and pre-rookie mistakes","@AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes"
568955077165260800,positive,0.632,,0.0,Delta,saved the day:) lost a costumer #jetblue #makingthingseasy #feelbetter,@JetBlue saved the day:) @Expedia lost a costumer #jetblue #makingthingseasy #feelbetter
568946686896132096,negative,1.0,longlines,0.6909,Southwest,there's an hour wait here for reflight booking problems in line at omaha.,@SouthwestAir there's an hour wait here for reFlight Booking Problems in line at Omaha.
567832821013848064,negative,1.0,Customer Service Issue,0.6762,US Airways,if i cant get through to reservations how can they take a look? 2+ hour hold times are not reasonable in any industry!,@USAirways if I cant get through to reservations how can they take a look? 2+ hour hold times are not reasonable in any industry!
569648713980715010,negative,1.0,Late Flight,1.0,American,flight 3056 in d/fw now delayed 2 hours waiting sitting in plane for baggage to be loaded - why?,@AmericanAir flight 3056 in D/FW now delayed 2 hours waiting sitting in plane for baggage to be loaded - why?
569906117100351493,negative,1.0,Customer Service Issue,1.0,American,"so much for status, ep and 1.5 million miles. revenue first class ticket and im sitting in coach thanks your rude cs staff","@AmericanAir So much for Status, EP and 1.5 million miles.  Revenue First class ticket and Im sitting in Coach thanks your rude CS staff"
569147067559485440,neutral,0.6117,,0.0,US Airways,"what's the point of email stating i didn't get bumped to 1st class? i know i'm not in first class, i booked the regular ticket","@USAirways what's the point of email stating I didn't get bumped to 1st class? I know I'm not in first class, I booked the regular ticket"
568143658089717761,negative,1.0,Customer Service Issue,0.35200000000000004,United,offered me a voucher to switch flights. now voucher offer doesn’t exist &amp; the gate agent switched me to a delayed flight!,@united offered me a voucher to switch flights. Now voucher offer doesn’t exist &amp; the gate agent switched me to a delayed flight!
567807640660619267,neutral,0.6457,,,Virgin America,good point!,@VirginAmerica Good point!
568873612524032000,negative,1.0,Cancelled Flight,1.0,Southwest,so u guys cancelled flight #bna flights &amp; don't bother 2 alert passengers? what gives?,@SouthwestAir so u guys Cancelled Flight #bna flights &amp; don't bother 2 alert passengers? What gives?
569606248095576064,negative,1.0,Flight Attendant Complaints,0.3648,American,but have been yet to receive assistance from one of your agents in securing a new connection. many will now miss work tomorrow.,@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.
569973683466272768,negative,1.0,Late Flight,0.627,United,really? someone called in sick and then someone forgot to call a replacement?! now an hour late flight to take off. #theworst,@united really?  Someone called in sick and then someone FORGOT to call a replacement?!  Now an hour Late Flight to take off. #theworst
569945451564277760,neutral,0.6754,,,Delta,window exits give it away.,@JetBlue window exits give it away.
569504176306331649,negative,1.0,Late Flight,1.0,United,"thank you for wasting my time &amp; money. not only will i now arrive 5 hours late flight to my destination, but...","@united Thank you for wasting my time &amp; money. Not only will I now arrive 5 hours Late Flight to my destination, but..."
568769216662282240,negative,1.0,Bad Flight,0.3587,US Airways,we got 1 drink then f/a sat in jump seat doing crosswords. glasses picked up at landing. just a very lazy service 4 first class.,@USAirways we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class.
569911816937033728,negative,1.0,Cancelled Flight,1.0,Virgin America,i like the tv and interesting video . just disappointed in cancelled flightled flight when other flights went out to jfk on saturday .,@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .
569999529677852672,negative,1.0,Customer Service Issue,1.0,United,i've never experienced worst customer service. placing blame on codeshare partners and not assuming responsibility is unacceptable,@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable
569709058636320768,negative,1.0,Lost Luggage,1.0,Southwest,apologies are whatever. please just deliver the bags like you said you would. feel like employees are lying to me.,@SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me.
569341791482220545,positive,1.0,,,Southwest,"thanks for helping out! class act, all the way... see you in the air!","@SouthwestAir Thanks for helping out! Class act, all the way... see you in the air!"
570204219191504896,negative,1.0,Flight Booking Problems,0.3663,US Airways,just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online,@USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online
570280225625362432,negative,0.6598,Cancelled Flight,0.6598,American,"flight 1181 out of vegas to dfw. cancelled flightled sunday and monday, no whammie today!","@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!"
568568900767653889,positive,1.0,,,Southwest,"you only hear about the bad things. flying the last to weekends, the flights and crews were awesome. thank you. 👍👍","@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. 👍👍"
567780888700669952,negative,1.0,Can't Tell,0.3423,United,"i can't even fit my name on the first two lines, yes... please do pass on feedback. this is a big downgrade from previous years.","@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years."
569580180353609729,negative,1.0,Customer Service Issue,0.6894,United,"you cause me to miss my flight telling me it already left when it had not. no empathy from gate staff or crew, no apology. really?","@united You cause me to miss my flight telling me it already left when it had not. No empathy from gate staff or crew, no apology. Really?"
569991184120193025,positive,1.0,,,Delta,"worked now, ty","@JetBlue Worked now, ty"
570060997907447810,negative,0.7,Late Flight,0.7,United,after our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big pb&amp;j sandwich.,@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&amp;J sandwich.
570299182310944768,negative,1.0,Flight Booking Problems,0.6816,United,is the worst. nonrefundable first class tickets? oh because when you select global/fc their system auto selects economy w/upgrade.,@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade.
568882014415249408,negative,1.0,Lost Luggage,1.0,Virgin America,already contacted central baggage &amp; sent dm. is charging me for the dress that was in the lost suitcase #help,@VirginAmerica already contacted Central Baggage &amp; sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help
569661901468270592,negative,1.0,Lost Luggage,1.0,American,yeah that's not helping. having my bag shipped to the correct city the first time probably would have helped.,@AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped.
569508595181731841,neutral,1.0,,,Southwest,what is the best credit card to use/open to get miles with y'all?,@SouthwestAir What is the best credit card to use/open to get miles with y'all?
569686237478572032,negative,0.6438,longlines,0.6438,American,"we're on aa1401 landed at 8:55pm in miami, but waiting for a gate. can someone on your team help us out?!","@AmericanAir we're on AA1401 landed at 8:55pm in Miami, but waiting for a gate. Can someone on your team help us out?!"
569305311007399936,negative,1.0,Lost Luggage,0.6768,Southwest,baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on,@SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on
568149600403660800,positive,0.6768,,0.0,United,thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.,@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.
568785094430883840,positive,1.0,,,Delta,great flight! great view! :-),@JetBlue great flight! Great view! :-) http://t.co/Yxn00pnOav
569229572123680769,positive,0.6686,,,Delta,but of course! :-) #bestdressed #bluecarpet,@JetBlue @amybruni @DIRECTTV but of course! :-) #bestdressed #bluecarpet
570038112166002688,negative,1.0,Flight Booking Problems,0.6764,US Airways,"1,223.22 of unusable funds. will not book with you again. #usairwaysfailscustomers","@USAirways 1,223.22 of unusable funds. Will not book with you again. #usairwaysfailscustomers"
569655302871580673,neutral,1.0,,,US Airways,please have your people hold flight 599 from phoenix to san jose. we pulling up to the gate! scheduled to depart at 5:40,@USAirways please have your people hold flight 599 from Phoenix to San Jose.  We pulling up to the gate! Scheduled to depart at 5:40
569625848334000128,negative,1.0,Late Flight,1.0,US Airways,on plane from bos to clt for 60 mins. still at gate. crew says system-wide computers preventing paperwork. any info you can give?,@USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give?
567739625465077761,neutral,1.0,,,US Airways,will my known traveler no. transfer over from ? when i check in at t-24 as an aa elite i can get choice seats?,@USAirways will my known traveler no. transfer over from @AmericanAir ? when I check in at t-24 as an AA elite I can get choice seats?
567909745211879424,negative,1.0,Late Flight,0.7208,US Airways,missed flight connection due to flight attendant delay. yet no voucher on your part? #fail,@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail
568244663154393088,negative,1.0,Can't Tell,0.6458,United,"you're missin the point! there was no ""weather"". you're lying! seats was broken. but u claim ""weather"" to get out of hotels. classy","@united you're missin the point! There was no ""weather"". You're lying! Seats was broken. But u claim ""weather"" to get out of hotels. Classy"
569525760337162241,negative,1.0,Cancelled Flight,0.684,United,involuntarily bumped your passenger and can't guarantee them another flight for three days!,@united involuntarily bumped your passenger and can't guarantee them another flight for three days!
567873229055991808,negative,0.6987,Lost Luggage,0.3493,Delta,i get sunday due to weather and ok monday they're busy but this is crazy,@JetBlue I get Sunday due to weather and ok Monday they're busy but this is crazy
568278231973044225,positive,1.0,,,United,please give special thanks to aaron in tampa office for helping me for literally two hours! he's amazing. mission accomplished!,@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!
570267287883616256,negative,1.0,Flight Booking Problems,1.0,American,change fee = same price of new ticket... not logical,@AmericanAir change fee = same price of new ticket... Not logical
570009576273154048,negative,1.0,Bad Flight,0.3498,Southwest,wifi is so slow! what is the point having one if can't get on the internet?! ugh...,@SouthwestAir wifi is so slow! What is the point having one if can't get on the Internet?! Ugh...
568850515309826048,negative,1.0,Flight Attendant Complaints,1.0,Southwest,again another ride sw employee that printed out boarding passes. deficiency in training obviously,@SouthwestAir again another ride SW employee that printed out boarding passes. Deficiency in training obviously
569948353003446274,neutral,0.6404,,,Delta,i hate the internet lol,@JetBlue i hate the internet lol
569836091651592192,negative,1.0,Lost Luggage,0.3476,United,"i guess you have to ""follow"" me in order for me to send you a dm.. i tried and it won't send.","@united I guess you have to ""follow"" me in order for me to send you a DM.. I tried and it won't send."
567734618095230976,negative,1.0,Can't Tell,1.0,United,"+ besides, no small degree of self-interest. we take that route several times a year &amp; would hate to be in that situation.","@united + besides, no small degree of self-interest. We take that route several times a year &amp; would hate to be in that situation."
569370553963786241,neutral,1.0,,,US Airways,"i intend to..very much. my 4,000 followers will as well.","@USAirways I intend to..very much. My 4,000 followers will as well."
569914957552353280,negative,0.6745,Bad Flight,0.6745,Southwest,just landed in phl. row 9 window cover on n366sw could use some luv.,@SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0
567806872410161152,positive,1.0,,,Virgin America,are there any plans for a short haul airline in europe? would defiantly fly with you guys :),@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :)
569696663742365696,negative,1.0,Bad Flight,0.6448,Delta,"the lack of tv made it rough, that's literally why i picked y'all over the competitors.","@JetBlue the lack of TV made it rough, that's literally why I picked y'all over the competitors."
567842466851905536,negative,1.0,Customer Service Issue,1.0,US Airways,being put back on hold for what has now been an hour is completely unacceptable.,@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable.
569017218316369921,neutral,0.6813,,0.0,United,. i took a screenshot and emailed it to myself. let's dm and figure this out.,.@united I took a screenshot and emailed it to myself. Let's DM and figure this out.
570042096242917377,negative,1.0,Can't Tell,0.6521,American,"so bad service in miami, airport..","@AmericanAir SO BAD service in Miami, AirPort.."
568929851379478529,negative,1.0,Can't Tell,0.6959,US Airways,still waiting #brokenpromises #notnice #neveragain #tellyourstory,@USAirways still waiting #brokenpromises #notnice #neveragain #tellyourstory
569164064636727298,negative,1.0,Customer Service Issue,0.6548,Southwest,- been on hold forever. my first flight was cancelled flightled but my 2nd flight is still on time - help!,@SouthwestAir - been on hold forever. My first flight was Cancelled Flightled but my 2nd flight is still on time - HELP!
567880908528832513,positive,1.0,,,Southwest,can't wait! thanks for the response!❤️,@SouthwestAir can't wait! Thanks for the response!❤️
569599725240000513,negative,1.0,Customer Service Issue,1.0,US Airways,i have been on hold for over 3 hours. please help!,@usairways I have been on hold for over 3 hours.  Please help! http://t.co/tyXAZtMQ1U
567851352249868288,negative,0.6369,Bad Flight,0.6369,United,"it was an international flight, and we didn't get our new eta until we were in the air.","@united it was an international flight, and we didn't get our new eta until we were in the air."
568794464749264896,positive,1.0,,,US Airways,made it!!! send bloody mary's to row 27!!!,@USAirways made it!!! Send Bloody Mary's to row 27!!!
569646184005894144,negative,1.0,Late Flight,1.0,Delta,how about free wifi on flt 1254 out of pbi to make up for 2.5 hr delay? treat us right.,@JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right.
568073698877554689,negative,1.0,Late Flight,1.0,US Airways,"90 min delay thanks to ""maintenance issues"". thanks for wasting a day.","@USAirways @AmericanAir 90 min delay thanks to ""maintenance issues"". Thanks for wasting a day."
568578381320597504,negative,0.6603,Can't Tell,0.6603,Southwest,weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. over it.,@SouthwestAir Weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. Over it.
569967493487292416,negative,1.0,Late Flight,1.0,United,my flight was delayed due to maintenance in lit and caused me to miss my connection at iah to msy. can you help?,@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?
567738375755415552,negative,1.0,Cancelled Flight,0.6836,Southwest,thanks. yes i got through. biggest frustration is that i'm no longer able to check in online for my flight after 4 cancelled flights.,@southwestair Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 Cancelled Flights.
568802232004513792,neutral,1.0,,,Southwest,i have a flight 2/22 am from fort lauderdale to bwi.. can i cancelled flight that flight ? flight 3458 trip i'd 314505529,@SouthwestAir  I have a flight 2/22 @930 am from Fort Lauderdale to bwi.. Can I Cancelled Flight that flight ? Flight 3458 trip I'd 314505529
569951438329085952,negative,0.6867,Can't Tell,0.37200000000000005,American,"but don't you worry... took good care of me... your loss, their gain.","@AmericanAir but don't you worry... @Delta took good care of me... Your loss, their gain."
568498114300153856,negative,1.0,Flight Attendant Complaints,0.3561,Delta,flight 69 (ha!) - one employee said they were reassigned another said they just left. i just want some warm weather!,@JetBlue Flight 69 (ha!) - one employee said they were reassigned another said they just left. I just want some warm weather!
569268455314219008,positive,1.0,,,Delta,counting on your flight 989 to get to dc!,@JetBlue Counting on your flight 989 to get to DC!
569535647704354816,negative,1.0,Customer Service Issue,0.3694,Delta,really not acceptable. just informed plane won't start. chartering bus to take passengers to jfk.,@JetBlue really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk.
568587875702476800,negative,0.6421,Customer Service Issue,0.3482,Delta,i have been hanging here for almost an hour,@JetBlue I have been hanging here for almost an hour
568834884942336000,neutral,1.0,,,US Airways,will you please start offering more routes out of to more locations instead of just charlotte and atlanta,@USAirways will you please start offering more routes out of @triflight to more locations instead of just charlotte and atlanta
569527524323151873,neutral,0.6543,,0.0,United,yes. to boston. i was going to providence.,@united Yes. To Boston. I was going to Providence.
568822919633240064,negative,1.0,Late Flight,1.0,United,delayed going home again. getting really tired of delays.,@united delayed going home AGAIN. Getting really tired of delays.
568833691306369025,negative,0.6459,Can't Tell,0.32299999999999995,Southwest,will you please start offering services out of and to other airports.. have to drive 3-4 hrs to use u,@SouthwestAir will you please start offering services out of @triflight and @AshevilleAir to other airports.. Have to drive 3-4 hrs to use u
569338441172983809,negative,1.0,Can't Tell,0.6809,United,please get me off this plane #ua57,@united please get me off this plane #UA57
568247480023961600,negative,1.0,Lost Luggage,1.0,US Airways,lost our luggage. #yay,@USAirways lost our luggage. #yay
569910053249142785,negative,1.0,Cancelled Flight,0.7019,American,"retrain in customer service first, make proper adjustments when cancelled flightling flights. own up to your mistakes.","@AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes."
568052343922507776,neutral,0.65,,,Southwest,thanks i just sent a dm with this info.,@SouthwestAir Thanks I just sent a DM with this info.
568781359331844096,negative,1.0,Can't Tell,1.0,Delta,"appreciate what you've done on your end to make this right, but still unhappy with initial incident. will be calling.","@JetBlue appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling."
569924243946737664,negative,1.0,Flight Booking Problems,0.3789,Southwest,"it's not disappointment, it's a blatant disregard for your business select customers, it's becoming a problem that's pushing","@SouthwestAir it's not disappointment, it's a blatant disregard for your business select customers, it's becoming a problem that's pushing"
568383474303959041,neutral,1.0,,,United,any updates with the dot looking at the united fares from london to the us from last week?,@united any updates with the DOT looking at the united fares from London to the US from last week?
568228052485812225,neutral,0.6841,,0.0,Delta,is yr site having trouble for mobile check in ?,@JetBlue is yr site having trouble for mobile check in ?
567887326350811137,negative,1.0,Lost Luggage,1.0,Delta,bag just delivered and items have been stolen. at first look - my kate spade bag and bottle of spiced rum! wtf!!,@JetBlue bag just delivered and items have been stolen.  At first look - my Kate spade bag and bottle of spiced rum!  Wtf!!
567906248852533248,negative,0.7132,Can't Tell,0.7132,US Airways,your saving grace was our flight attendant dallas who was amazing. wish he would transfer to delta where i would see him again,@USAirways your saving grace was our flight attendant Dallas who was amazing. wish he would transfer to Delta where I would see him again
569660691256188929,negative,1.0,Late Flight,0.6655,United,ua1534 has now had 11 different departure times. wtf. make up your mind.,@united UA1534 has now had 11 different departure times. Wtf. Make up your mind.
567802752677457920,negative,1.0,Cancelled Flight,0.3586,Southwest,had to rebook through atlanta &amp; now drive to #nashville. had to pay ridiculous price difference. bad weather good for business,@SouthwestAir had to rebook through Atlanta &amp; now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business
568535604159332352,negative,1.0,Bad Flight,1.0,Southwest,oops...no functioning bathrooms on a fairly full flight? hope everyone on 702 from new york can hold it. me included.,@SouthwestAir Oops...no functioning bathrooms on a fairly full flight?  Hope everyone on 702 from New York can hold it.  Me included.
569695553644322816,negative,1.0,Late Flight,0.6727,United,can we get an explanation on why ua978 from são paulo to houston has been delayed? now we're hearing from crew about cancelled flightlations.,@united can we get an explanation on why UA978 from São Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations.
568820700489781248,negative,1.0,Flight Booking Problems,0.34299999999999997,United,"united club team is a+ &amp; got me a seat late flightr. still, not sure why a last min ual cancelled flightlation costs me $ yet overbooked folks get $?","@united United Club team is A+ &amp; got me a seat Late Flightr. Still, not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $?"
569977357055864832,negative,1.0,Flight Booking Problems,1.0,American,im tryin to book a flight but cant get ahold of anyone!,@AmericanAir im tryin to book a flight but cant get ahold of anyone!
569533479362408448,positive,1.0,,,Delta,your customer service agent bonnie is amazing on the phone she deserves a promotion!!!,@JetBlue your customer service agent Bonnie is amazing on the phone she deserves a promotion!!!
570238577683996672,positive,1.0,,,Southwest,"is the best airline hands down. amazing customer service, bags free and affordable flights. #happycamper","@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper"
569993444342534144,negative,1.0,Lost Luggage,1.0,US Airways,i am so disappointed with the service i received with you on my travels to nc these past few days .. you lost my baggage twice.,@USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.
570263827033432064,neutral,0.6436,,0.0,American,"i want to change my flight for next week, they will still charge me. waiting for fligt status","@AmericanAir i want to change my flight for next week, they will still charge me. Waiting for fligt status"
567826761141985280,positive,1.0,,,Southwest,"really appreciate the follow up, i always fly with y'all for a reason!","@SouthwestAir really appreciate the follow up, I always fly with y'all for a reason!"
568189390444310528,neutral,0.6413,,,United,sent,@united sent
570008817414639616,neutral,0.675,,,Southwest,can you tell me if flight 805 from mdw-fll tomorrow (2/24) is at full capacity? i'm hoping for a little bit of extra room! 😊,@SouthwestAir can you tell me if flight 805 from MDW-FLL tomorrow (2/24) is at full capacity?  i'm hoping for a little bit of extra room! 😊
568482840750530560,negative,1.0,Flight Attendant Complaints,0.6525,Southwest,suggestion- shades on the windows so travelers won't have to watch ur luggage handlers throwing their bags around,@SouthwestAir suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around
569484458744807425,negative,1.0,Customer Service Issue,1.0,US Airways,"i have literally been on hold since 3am est.platinumeventually hung up &amp; again back on hold. understand weather, but ridiculous.","@USAirways I have LITERALLY been on hold since 3am est.PlatinumEventually hung up &amp; again back on hold. Understand weather, but ridiculous."
570296754832318465,neutral,0.6787,,0.0,Southwest,can take u to midway-chicago march 8th-april 6th. can't make it then? can get u to year round. #flypbi,@SouthwestAir can take u to Midway-Chicago March 8th-April 6th. Can't make it then? @AmericanAir can get u to @fly2ohare year round. #FlyPBI
567739785406873601,positive,1.0,,,Southwest,karen with customer service was very helpful. thank you for providing one bright spot in a frustrating situation.,@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.
568786394656722944,positive,1.0,,,Delta,success! good work jetblue team,@JetBlue Success! Good work JetBlue team
568408759019524097,negative,1.0,Can't Tell,0.6426,United,i will never be flying with #unitedairlines ever again. $285 for checked bags? all under 50lbs? #angrycustomer #unitedairlinessuck,@united i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck
569619208884977664,negative,1.0,Lost Luggage,0.65,United,", we've been waiting for over an hour for our luggage- what gives?","@united, we've been waiting for over an hour for our luggage- what gives?"
568046298080923649,negative,0.6386,Flight Booking Problems,0.6386,United,i locked myself out of my account and needed access to book a flight.,@united I locked myself out of my account and needed access to book a flight.
569660442408321024,negative,1.0,Cancelled Flight,1.0,American,all flights cancelled flighted tomorrow and that means i'm stranded at the airport for the night... wow.,@AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow.
569195435736244225,neutral,0.6581,,,Southwest,free cable out of this world technology and a mans dream come true... free and portable???!!!,@SouthwestAir FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http://t.co/Qw1til96YA
569935609940316160,positive,1.0,,,Southwest,got help from a nice lady on the phone in georgia. thank you!,@SouthwestAir Got help from a nice lady on the phone in Georgia.  Thank you!
569658903044218880,negative,1.0,Late Flight,0.6739,Delta,that is a stock response. delays not as frustrating as poor cust serv &amp; being told by 3 ppl to wait &amp; they'd come back but did not.,@JetBlue that is a stock response. Delays not as frustrating as poor cust serv &amp; being told by 3 ppl to wait &amp; they'd come back but did not.
569021943828983808,neutral,1.0,,,Southwest,i have a flight on sunday the 22nd to columbus from denver. i just got a travel alert on my southwest app. is the rescheduling,@SouthwestAir I have a flight on Sunday the 22nd to Columbus from Denver. I just got a travel alert on my southwest app. Is the rescheduling
569452063920226304,neutral,1.0,,,Virgin America,"beats eps views, takes on #southwestair va luv - investor's business daily","@VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu"
568931924166574080,negative,1.0,Customer Service Issue,1.0,United,. sad that you don't think it is important to resolve your client facing team that behaves disgraceful,. @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful
567750428595871745,neutral,0.6566,,0.0,United,"just played the most bizarre ""safety"" video i've ever seen...","@United just played the Most bizarre ""safety"" video I've ever seen... http://t.co/Hlm2Oks6xl"
569143132756914176,negative,1.0,Flight Booking Problems,1.0,Southwest,been on hold to rebook a flight to cmh for 1.5 hrs. your rebook website is crashed.,@SouthwestAir been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed.
567872406628356096,negative,1.0,Customer Service Issue,0.6855,US Airways,what will be is a what may be...what is...sucks. #fail,@USAirways @noltnancy What will be is a what may be...what is...sucks. #fail
569737397350461440,negative,1.0,Lost Luggage,1.0,American,why won't u deliver my luggage? almost two days and holding on the phone for over 4 hrs. help!,@AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help!
569307047285690369,negative,0.6571,Flight Booking Problems,0.3399,United,"well, to the degree that he could... just to know, after this experience i'm cancelled flighting my miles card. thank god for","@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta"
568808340387536896,negative,1.0,Customer Service Issue,0.6507,Southwest,how long does it take for points from rr shopping to post to my account? got email saying i've earned points but don't see em,@SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em
569308168364425216,neutral,0.6641,,0.0,United,please update what is going to happen to passengers now that flt ua14 has been cancelled flightled,@united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled
568842357069770752,positive,0.7185,,,United,thank you for your prompt assistance.,Thank you @united for your prompt assistance.
567736166787850240,neutral,0.6732,,,Southwest,f5r3zz,@SouthwestAir F5R3ZZ
569554916064284672,positive,1.0,,,United,amazing hospitality and helpfulness from anthony lastella. great staff 👏👏👏✈️ def flying #united again.,@united amazing hospitality and helpfulness from Anthony Lastella. Great staff 👏👏👏✈️ def flying #united again.
569617906390052865,negative,0.6675,Lost Luggage,0.6675,Delta,"no, i haven't done that yet. is that something i can do online? thx!","@JetBlue no, I haven't done that yet. Is that something I can do online? Thx!"
569682228269068288,negative,1.0,Late Flight,1.0,US Airways,"- flights 4500 and 403 delayed for ""crew availability?"" what gives? i'm getting to tpa 2.5 hrs past my scheduled arrival.","@USAirways - flights 4500 AND 403 delayed for ""crew availability?""  What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival."
568187725834289152,neutral,1.0,,,Southwest,working on a piece about military discounts and am hearing you offer one. can you give me specifics and confirm? thank you!,@SouthwestAir Working on a piece about military discounts and am hearing you offer one. Can you give me specifics and confirm? Thank You!
567804350040416256,negative,1.0,Customer Service Issue,0.6432,United,i did dm the details back on 02/14 when this started with phone number to reach me no reply either online or by phone,@united I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone
569607909501472769,negative,0.6932,Late Flight,0.6932,Delta,where is it coming from? i thought tampa?,@JetBlue where is it coming from? I thought Tampa?
568036095088160768,negative,0.6622,Lost Luggage,0.3328,United,monday evening.,@united Monday evening.
569998122241232896,negative,1.0,Late Flight,0.6771,Southwest,hasn't evennotified us that theflight isdelayed via email/text/phone call.if we wererunning late flight i would be pissed #unreliable,@SouthwestAir hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed #unreliable
568454321219596289,negative,0.6673,Late Flight,0.6673,US Airways,"sorry, i meant flight 4420, which was supposed to depart at 5:00, now says 6:30. what is the issue?","@USAirways sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?"
567724091809878016,negative,1.0,Customer Service Issue,0.6701,United,thrilled to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when i boarded last...,@united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...
569366968446246912,negative,1.0,Late Flight,0.6863,United,25 minute hold is 1 hr. 25 min.,@united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD
569901998780198912,negative,1.0,Customer Service Issue,0.716,Southwest,i would still have my companion pass if your ridiculous airline hadn't stopped partnering with hilton hotels - genius!!!,@SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!
569683974748033026,negative,1.0,Customer Service Issue,0.6659,American,dropping the ball. again. no catering. plane switch. no gate attendant. 2 hours late flight. really nice.,@AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice.
569118675070005248,negative,1.0,Can't Tell,0.6584,US Airways,told to work it out ourselves #joke #fail,@USAirways told to work it out ourselves #joke #fail
568897720410374145,negative,1.0,Late Flight,1.0,Delta,flight 691 from bos to tampa takeoff 40 min late flight,@JetBlue flight 691 from bos to Tampa takeoff 40 min Late Flight
567719005713334276,negative,1.0,Bad Flight,0.3476,US Airways,great job today in ruining 45 people's vacation. thanks to your incompetent pilot and staff we have all now missed our flights,@USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights
569236665950203904,negative,1.0,Cancelled Flight,0.6904,US Airways,"cancelled flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #fail","@timbennettg3 @USAirways Cancelled Flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #Fail"
568809407120855041,negative,1.0,Late Flight,1.0,US Airways,delayed i'm charlotte big surprise,@USAirways delayed I'm charlotte big surprise
569754550187352064,negative,1.0,Cancelled Flight,1.0,American,my mom’s flight tomorrow cancelled flighted w/ no notice. phone system said callback in 2 hours and it’s been 4. i need to go to bed!,@AmericanAir my mom’s flight tomorrow Cancelled Flighted w/ no notice. Phone system said callback in 2 hours and it’s been 4. I need to go to bed!
569947823615012864,neutral,1.0,,,Southwest,if only you could control the weather in las vegas 😉,@SouthwestAir if only you could control the weather in Las Vegas 😉
569689297084919808,negative,0.7040000000000001,Lost Luggage,0.3627,Southwest,"i understand. but it's consistent, and been consistent for years. it's known around the country.","@SouthwestAir I understand. But it's consistent, and been consistent for years. It's known around the country."
569091378438746112,positive,0.6394,,,Delta,word thanks,@JetBlue word thanks
568790336954175488,neutral,0.6204,,0.0,United,i need a customer service manager to contact me please,@united I need a customer service manager to contact me please
569683647990599681,negative,1.0,Customer Service Issue,1.0,United,i'm really glad i just waited on the phone for over an hour to be sent to a voicemail. your customer service sucks. nothing has been,@united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been
570246800247902208,negative,1.0,Flight Attendant Complaints,0.3646,American,"to announce during boarding that you chose to limit catering to the point that you will run out shows a lack of planning, imo.","@AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO."
570271713512046592,positive,0.6549,,,US Airways,thanks !!!,@USAirways thanks !!!
568855465842466817,neutral,0.6838,,0.0,United,ua6357 needs de-icing! stat! we've waited our turn...,@united UA6357 needs de-icing! Stat! We've waited our turn...
568611300609118208,negative,1.0,Customer Service Issue,0.6705,United,. board customers onto a plane with no pilot? the only thing that expedited was my time in line to book a new flight. come on now.,.@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now.
568064027437301760,negative,1.0,Late Flight,1.0,US Airways,any word on flight 1748 getting out of dfw in the near future? stuck on plane at gate for over an hour,@USAirways any word on flight 1748 getting out of DFW in the near future? Stuck on plane at gate for over an hour
568467880481665025,neutral,0.6545,,0.0,US Airways,i have 2d and 3d embossed badges and patches superior to the ones you are currently using.,"@USAirways I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn"
568466243210108928,negative,1.0,Flight Attendant Complaints,0.6515,United,"i was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from houston to sao paulo","@united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo"
568122371854307328,negative,1.0,Bad Flight,1.0,United,"3586 from iad to buf. incredibly loud, and like a third world 70s inner city metro bus. #lowstandards","@united 3586 from IAD to BUF.  Incredibly loud, and like a third world 70s inner city metro bus.  #lowstandards http://t.co/m67WnBglXQ"
569657389722550272,negative,1.0,Lost Luggage,1.0,Southwest,couldn't be bothered to help with my lost my luggage. not a single helpful employee owner to be found in bwi.,@SouthwestAir couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI.
568617016917168128,neutral,1.0,,,Delta,washington dc (:,@JetBlue Washington DC (:
567634106058821632,neutral,1.0,,,United,even though technically after i land i will be silver?,@united even though technically after I land I will be silver?
569889475658178560,negative,1.0,Customer Service Issue,1.0,US Airways,i would appreciate a call regarding a horrible experience i had with a gate agent. was on hold for 39 min and then hung on me.,@USAirways I would appreciate a call regarding a HORRIBLE experience I had with a gate agent. Was on hold for 39 min and then hung on me.
569000361735761920,negative,1.0,Customer Service Issue,1.0,US Airways,"it says to call. before connecting, get song, dance about weather. weather bad 3 days? called for 2 days before. #wasteoftime","@USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime"
568481179646758913,negative,1.0,longlines,0.6552,US Airways,now you have over 50 people in line. this is stupid!!! what the heck!,@USAirways now you have over 50 people in line. This is stupid!!! What the heck!
569721419849797632,negative,1.0,Customer Service Issue,0.6625,American,"need to change flight, but the cs # is telling me it can't take my call. can't change online. please help. flight is this week.","@AmericanAir Need to change flight, but the CS # is telling me it can't take my call. Can't change online. Please help. Flight is this week."
569551241967067136,negative,1.0,Customer Service Issue,1.0,United,really enjoying my sunday on hold...over 1 hour. perhaps a better client experience is needed.,@united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1
567886894761005056,negative,1.0,Lost Luggage,0.67,United,did i mention one bag is an infant car seat &amp; we've been stuck with yr poor replacement on icy mtn roads,@united did I mention one bag is an infant car seat &amp; we've been stuck with yr poor replacement on icy mtn roads
569931787398303744,positive,1.0,,,American,thank you for all the help! :p you guys are the best. #americanairlines #americanair,@AmericanAir THANK YOU FOR ALL THE HELP!  :P You guys are the best.  #americanairlines #americanair
568288672627318784,negative,1.0,Flight Booking Problems,0.6775,United,unavailable leg that registered hours after being sold out. only option to offer after 45min was +$400/ticket or travelocity (2of2),@united unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400/ticket or Travelocity (2of2)
569185594095509504,negative,1.0,Bad Flight,0.6787,United,. too much info to share via tweet. please send me your name and contact info. happy to supply you with images and cs rep names.,.@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names.
570305603056349184,neutral,0.645,,0.0,United,even on international flight glasgow to the u.s.? then what about orlando to newark? all 90 mins?,@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?
568084167390564353,negative,1.0,Can't Tell,0.6508,United,my wife and i will be sharing this dreadful experience. don't pretend ua cares about young girl traveling alone # united airlines,@united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines
567738388980068352,negative,1.0,Late Flight,0.6922,Delta,and they are telling me i got to get another hotel and food...so spend more money because you guys made me miss my connection,@JetBlue and they are telling me I got to get another hotel and food...so spend more money because you guys made me miss my connection
570220154363232256,negative,1.0,Customer Service Issue,1.0,American,that what i hoped - contacted them 3 wks ago about this but they have not responded and still issued in us funds. #frustrated,@AmericanAir That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated
569165556722503681,positive,0.6395,,0.0,Southwest,finally through thx,@SouthwestAir finally through thx
568525567575744512,neutral,0.6522,,0.0,United,how do you go fr silver elite for two straight years to group 5 all the time? i get no group 2 but maybe 3 or 4? what's up?,@united how do you go fr Silver Elite for two straight years to group 5 all the time?  I get no group 2 but maybe 3 or 4?  What's up?
570305078470557697,negative,1.0,Customer Service Issue,1.0,Southwest,still no update text #2053 &amp; still no response to email fr1/5/2015 sr #256746438028. feel like yr losing customer service/care,@SouthwestAir still no update text #2053 &amp; still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care
569669062206332929,negative,1.0,Customer Service Issue,1.0,American,this is an international airline that experienced record profits last quarter. but they can't staff a call center,@AmericanAir @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center
569586611085815808,neutral,0.7012,,,Delta,hope so! looks nice and warm in san juan 🌴,@JetBlue hope so! looks nice and warm in San Juan 🌴
568803996774879232,positive,0.6884,,,Virgin America,"i mean. probably inappropriate while on board.. but, it's on!","@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!"
569938880495026176,positive,0.7124,,,Delta,toss this ticket...it's great pr and i'm sure every college student following me will be willing to rock out wit too 👀👀,@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too 👀👀
568968141814046720,neutral,1.0,,,Delta,my phone number when you have any news for me is (631)891-5722,@JetBlue my phone number when you have any news for me is (631)891-5722
568788652995833856,negative,0.6709,Can't Tell,0.6709,US Airways,"835, fix this asap","@USAirways 835, fix this ASAP"
567814300594769920,positive,1.0,,,Southwest,thank you. i know ya'll can't control the weather. i appreciate ya'll working to get my flight rebooked the last two days.,@SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days.
569651459152859137,negative,1.0,Late Flight,0.6915,US Airways,pilot for flight 729 didn't show until after departure ⌚️ &amp; now there's a broken computer. next time flying . #alwayslate flight,@USAirways pilot for flight 729 didn't show until after departure ⌚️ &amp; now there's a broken computer. Next time flying @United. #ALWAYSLate Flight
569924201559293952,positive,1.0,,,United,: outsource it all united airlines...your customers are just loving you for it. outsource. outsource. outsource.,@united @JMS2802 : outsource it all United Airlines...your customers  are just loving you for it. Outsource. Outsource. Outsource.
567851942627577856,negative,1.0,Customer Service Issue,0.6808,Delta,"guys, really bad #fail . someone better call my wife back to get this handled. 203-382-3312 while she waits on hold....","@JetBlue Guys, really bad @JetBlue #fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold...."
568388625689235456,neutral,0.6714,,0.0,US Airways,good ideas...she is traveling today...at airport. need to petition faa regarding silly 24 name change rule.,@USAirways good ideas...she is traveling today...at airport.  Need to petition faa regarding silly 24 name change rule.
569667821455708160,neutral,0.6442,,0.0,Delta,"if you want, we can keep you updated on who's wearing who, &amp; who's with who, &amp; who wins what. we're nice like that. ;)","@shannonwoodward If you want, we can keep you updated on who's wearing who, &amp; who's with who, &amp; who wins what. We're nice like that. ;)"
568391084210036736,neutral,1.0,,,Virgin America,ceo says #southwest &amp; #jetblue have strayed from low cost model.,"@VirginAmerica CEO says #Southwest &amp; #jetblue have strayed from low cost model.
http://t.co/96Sctomh29"
569953006847954944,negative,1.0,Customer Service Issue,1.0,American,"; us 728/feb 21. unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions.","@AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions."
569298147144556544,negative,0.6236,Customer Service Issue,0.3277,United,i was on ua3782 and it was cancelled flightled. i'm waiting at customer service.,@united I was on UA3782 and it was Cancelled Flightled. I'm waiting at customer service.
570001706676842497,negative,0.6751,Can't Tell,0.6751,Delta,"social agencies, this is why we can't have nice things. : our fleet's on fleek.","Social agencies, this is why we can't have nice things. @JetBlue: Our fleet's on fleek. http://t.co/QRxz0bGbtq"
569289254616076288,negative,1.0,Customer Service Issue,1.0,US Airways,"i was calling before i left, and as it turns out answered their phones instead and they rebooked my usair flight.","@USAirways I was calling before I left, and as it turns out @united answered their phones instead and they rebooked my USAir flight."
569676227981791232,negative,1.0,Customer Service Issue,1.0,American,"i just wish that a team member would pick up the phone at this point, let alone be courteous or helpful 😳","@AmericanAir @CineDrones I just wish that a team member would pick up the phone at this point, let alone be courteous or helpful 😳"
569868764495400960,negative,0.6803,Can't Tell,0.6803,United,at this point i made it home on my own.,@united at this point I made it home on my own.
568454418141614080,neutral,0.6444,,,Southwest,wouldn't it be awesome for my first time flying to be #destinationdragons?!,@SouthwestAir wouldn't it be awesome for my first time flying to be #DestinationDragons?!
570214660638511104,positive,0.6632,,0.0,United,private jet would have been cool! do does not work. i'll try again,@united private jet would have been cool! Do does not work. I'll try again
568127152450871296,negative,1.0,Flight Booking Problems,0.6571,United,"how can i trust united with future flight booking problemss when a confirmed, ticketed and purchased ticket is cancelled flightled after the fact?","@united how can i trust United with future Flight Booking Problemss when a confirmed, ticketed and purchased ticket is Cancelled Flightled after the fact?"
569288268530917376,negative,1.0,Customer Service Issue,0.6989,Southwest,yep after two hours and thirty minutes,@SouthwestAir yep after two hours and thirty minutes
568240338164252672,negative,1.0,Bad Flight,0.6523,Delta,what happened w/#19 from bos-san? my mother is onboard &amp; the crew was evasive as to why they had to return to bos the first time.,@JetBlue What happened w/#19 from BOS-SAN? My mother is onboard &amp; the crew was evasive as to why they had to return to BOS the first time.
567801567630618624,neutral,0.6664,,0.0,Delta,is bag check cut off 30 minutes before the original departure time or the estimated time shown online?,@JetBlue is bag check cut off 30 minutes before the original departure time or the estimated time shown online?
567724178317402112,positive,0.6429,,,Delta,to offer service from daytona beach to new york - albany business review,@JetBlue to offer service from Daytona Beach to New York - Albany Business Review http://t.co/dUhBJ41jHx
568018490331930625,negative,1.0,Late Flight,0.6657,Delta,well i'm glad i got up at 5 am so i can sit in an airport. no place else i'd rather be (not),@JetBlue well I'm glad I got up at 5 am so I can sit in an airport.  No place else I'd rather be (not)
569467550100267008,negative,1.0,Flight Booking Problems,0.654,US Airways,"ok, i guess the weather has been rough but i have been trying to sort out missing air-miles for days. any suggestions?","@USAirways OK, I guess the weather has been rough but I have been trying to sort out missing air-miles for days. Any suggestions?"
568323479826771968,negative,1.0,Bad Flight,0.6782,United,8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife,@united 8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife
568385277514919937,negative,1.0,Bad Flight,0.6701,Southwest,stuck on 4251 with the heat blasting to try and thaw the water lines.... kinda disappointed for my first flight as a rr member,@SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member
569225585181880320,negative,1.0,Late Flight,1.0,United,my flight from mco has been delayed &amp; scheduled to arrive after my connection departs. what options do i have?,@United my flight from MCO has been delayed &amp; scheduled to arrive after my connection departs. What options do I have?
568238793150611457,negative,0.7020000000000001,Late Flight,0.7020000000000001,Southwest,sat on a plane for 2+ hrs on 2/15! then we finally took off.. :(,@SouthwestAir sat on a plane for 2+ hrs on 2/15! Then we finally took off.. :(
570239463089000449,positive,1.0,,,American,thanks guys got some sleep. hang in there dfw with bad weather.,@AmericanAir Thanks guys got some sleep. Hang in there DFW with bad weather.
569958946636562433,neutral,0.6593,,,United,. for those playing along at home:,.@united For those playing along at home: http://t.co/2b4bDTldX2
568602597197623298,neutral,1.0,,,Delta,can i bring my dog on board?,@JetBlue Can I bring my dog on board?
569594386066984960,negative,1.0,Damaged Luggage,1.0,Virgin America,. does that mean you don't have a policy for destroyed luggage?,.@VirginAmerica does that mean you don't have a policy for destroyed luggage?
568812046747201537,negative,1.0,Lost Luggage,1.0,Virgin America,"lost my luggage 4 days ago on flight vx 112 from lax to iad &amp; i'm calling every day, no response.please give me back my stuff","@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD &amp; I'm calling every day, no response.Please give me back my stuff"
570236138603950080,negative,0.6288,Bad Flight,0.6288,United,but it's hard to stay upset at someone when they at least try to show remorse.,@united but it's hard to stay upset at someone when they at least TRY to show remorse.
569572184768835585,positive,1.0,,,US Airways,"painless and effortless flight from indy to phl... our flight attendant, tory, was fantastic. give that lady a raise asap!","@USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!"
569683041578192896,positive,0.6432,,0.0,American,i tried that. they won't book us with another airline. i wish i had flown with you! we are now stuck in fl til weds.,@AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.
569609326253502465,negative,1.0,Customer Service Issue,0.6741,American,can't get thru by phone to use a credit that's about to expire! #frustrated #aa.com,@AmericanAir Can't get thru by phone to use a credit that's about to expire! #frustrated #aa.com
569838973490765824,neutral,0.6495,,,United,thanks. got it straightend out last night.,@united Thanks. Got it straightend out last night.
568927727627202560,negative,1.0,Late Flight,1.0,United,you may think i'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly late flight.,@united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight.
570263871526559745,negative,1.0,Bad Flight,1.0,American,"1-the lavatory freezes, 2- problem with a nitrogen line 3-a low tire with the inflating equipment malfunctioning #aa2444 and...","@AmericanAir 1-the lavatory freezes, 2- problem with a nitrogen line 3-a low tire with the inflating equipment malfunctioning #AA2444 and..."
569526164575924225,positive,0.7149,,0.0,US Airways,"please thank mellie at cae, tammy in baggage claim at clt 4 #excellent customer service 2day, but i have a complaint.","@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint."
569940998035345408,negative,0.6754,Customer Service Issue,0.3509,Delta,not really. i have a flight to catch at 1 pm in vegas. i'm praying i don't miss the flight!,@JetBlue Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight!
569108027644645376,negative,0.6246,Bad Flight,0.6246,US Airways,flight 705 fra-cat did some odd zig-zagging movements over frankfurt... is everything ok?,"@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt...
Is everything ok?"
569969952654028800,positive,1.0,,,United,pleased to be a premier platinum,@united Pleased to be a Premier Platinum
568790903776636928,negative,1.0,Customer Service Issue,1.0,US Airways,your customer service is a nightmare. i have been on hold for 1 hour. i'm a platinum member with aa and feel like it's worthless,@USAirways your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless
568159085356384256,negative,0.6621,Lost Luggage,0.6621,United,"and btw, the and managed on time departures same time same destination- &amp; wouldn't take away a 9year old kids bag!","@united and btw, the @Virgin and @JetBlue managed on time departures same time same destination- &amp; wouldn't take away a 9year old kids bag!"
569357827522699264,negative,0.6749,Customer Service Issue,0.6749,Delta,i am but your customer service is brutal.,@JetBlue I am But Your customer service is Brutal.
569950766485540864,negative,1.0,Lost Luggage,0.6974,American,thanks for telling me my flight got cancelled flightled when it wasn't. now i have a missing luggage because of you. thanks fam!,@AmericanAir thanks for telling me my flight got Cancelled Flightled when it wasn't. Now I have a missing luggage because of you. Thanks fam!
569687606901940226,negative,0.6826,Late Flight,0.3651,American,is the situation at jfk this evening is going to get better or worse ? do not cancelled flight a flight like yesterday after 8h delayed,@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed
569683866908286976,negative,0.6741,Cancelled Flight,0.6741,American,"my flight from vcp to jfk was delayed and now it has been cancelled flighted, what should i do?","@AmericanAir my flight from VCP to JFK was delayed and now it has been Cancelled Flighted, what should i do?"
568479680229208064,negative,1.0,longlines,1.0,US Airways,there has been no one at the yuma ticket counter for 30 minutes and there are about 30 people in line. terrible service!!!,@USAirways there has been NO one at the Yuma ticket counter for 30 minutes and there are about 30 people in line. Terrible service!!!
569327066887401473,negative,1.0,Customer Service Issue,0.3606,Delta,we got our luggage after waiting 40 mins and went home right after. not very family and ada friendly waiting that long w no chairs.,@JetBlue we got our luggage after waiting 40 mins and went home right after. Not very family and ADA friendly waiting that long w no chairs.
568931762518110208,neutral,0.68,,0.0,Delta,thanks! i only loose 'em at airports...1st time we found it. i think needs to make flexes that stay on when carrying bags!,@JetBlue thanks! I only loose 'em at airports...1st time we found it. I think @fitbit needs to make flexes that stay on when carrying bags!
570099716379316224,negative,0.6789,Can't Tell,0.36700000000000005,American,"arrived +-10pm eastern. had to deplane on the crjs airstairs to an icy tarmac. valet bags sent to carousel, so it was 10:20pm.","@AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm."
569301606891712512,neutral,1.0,,,US Airways,how long before departure do gates stay open? will i make my connecting flight 1861 to rdu from flight 894???,@USAirways How long before departure do gates stay open? Will I make my connecting flight 1861 to RDU from flight 894???
570077011324096514,positive,0.6832,,0.0,American,no space in my seat but thanks to your pilots i'm back 25mn early to ohare!! didn't think that was possible!! #sna2ord #1644,@AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644
570021599392329728,negative,1.0,Flight Attendant Complaints,0.3764,American,i have got a flight for the next day !! what about a credit ! you guys are a multimillion dollar company give us back a credit,"@AmericanAir I have got a flight for
The next day !! What about a credit ! You guys are a multimillion dollar company give us back a Credit"
569622857120137216,negative,1.0,Flight Attendant Complaints,1.0,US Airways,i do but the real ? is why your staff can behave offensively. flight 699. please look into it. message me if you want particulars,@USAirways I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars
568090924141703169,neutral,0.6774,,0.0,United,"ha, this happened 10 years ago. i haven't flown with you since.","@united ha, this happened 10 years ago. i haven't flown with you since."
569989039874404352,negative,1.0,Late Flight,1.0,Southwest,prove it,@SouthwestAir prove it
568791243800473600,negative,1.0,Customer Service Issue,1.0,US Airways,i spoke with a customer service rep who was rude and curt and transferred me to eternal hold. sad. #badservice #mergerdisaster,@USAirways I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. #badservice #mergerdisaster
569733719256272896,negative,1.0,Customer Service Issue,1.0,American,please dm me a way to get in touch with someone that can help. i'm platinum aa and considering quitting aa bc of this.,@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.
570238782202470402,positive,1.0,,,American,great thank you,@AmericanAir great thank you
569500030459117568,negative,1.0,longlines,1.0,United,"did your super computer 💩 ots pants? lots of cranky people in line at cmh reflight booking problems, delaying check-ins of on-time, direct flyers","@united did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers"
567760260598104064,neutral,1.0,,,Delta,for me it’s not until 6/15.,@JetBlue @vegecomgirl For me it’s not until 6/15.
568232942612447232,positive,1.0,,,Delta,amazingly awesome customer service from your reservation agents tonight. helping correct a mistake. i so love this airline. :),@JetBlue Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :)
569114239996076032,negative,0.6559,Cancelled Flight,0.3441,United,i already follow you. one of you 800-number agents rebooked me. went from a 777 to an a320. ugh.,@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh.
570012257549070337,positive,1.0,,,Virgin America,i'm #elevategold for a good reason: you rock!!,@VirginAmerica I'm #elevategold for a good reason: you rock!!
568141479132200960,negative,1.0,Customer Service Issue,1.0,US Airways,is there gonna be a better day to call? i've called on 3 separate occasions the past couple of weeks and never get to a person.,@USAirways is there gonna be a better day to call? I've called on 3 separate occasions the past couple of weeks and never get to a person.
570293265221742594,neutral,1.0,,,United,"do i need to use a chase united club pass for my 8yr old son, or can he come in with me on my pass?","@united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?"
569261791928315905,negative,0.6854,Can't Tell,0.3708,United,just filled it out. hope someone responds before we book our next trip.,@united just filled it out. Hope someone responds before we book our next trip.
568538064487735296,neutral,0.6771,,0.0,US Airways,do you have a phone nbr for refund dept ?,@USAirways Do you have a phone Nbr for Refund Dept ?
567747787807526912,negative,1.0,Customer Service Issue,1.0,Southwest,yeah bruh its bool y'all niggaz just need to hire some more workers or something cause next time imma be forced ta disrespect.,@SouthwestAir yeah bruh its bool y'all niggaz just need to hire some more workers or something cause next time imma be forced ta disrespect.
569307466896424961,negative,1.0,Customer Service Issue,1.0,United,i sent a pm over two weeks ago and have heard nothing! #horribleservice #unitedsucks,@united I sent a PM over two weeks ago and have heard nothing!  #horribleservice #unitedsucks
568542766860541952,positive,0.7077,,,Delta,that'd be nice! hoping to rack up enough miles to take a trip to seattle and enjoy a perfect latte in the city of coffee.,@JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee.
568832576468746240,positive,0.6458,,,United,"well played, ^lo.","@united well played, ^LO."
569381891809214464,negative,1.0,Customer Service Issue,0.6762,United,been on hold for almost two hours trying to talk to someone about a cancelled flighted flight tomorrow morning. what do you suggest?,@united been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?
569513151517073408,positive,0.6655,,0.0,US Airways,"worked w/ tiffany h at cust service desk in charlotte and she was helpful and patient. still stuck, but she was great.","@USAirways worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great."
569007852607680512,negative,1.0,Customer Service Issue,1.0,US Airways,how the heck does one get the internet desk to authorize a waiver? would that involved being on hold for another hour?,@USAirways How the heck does one get the Internet desk to authorize a waiver? Would that involved being on hold for another hour?
568067535599505408,negative,1.0,Can't Tell,0.3715,United,"disappointed,united did not feed small children on a 5 &amp; half hour flight (honolulu to los angeles), appalling, esp food waspaid for","@united Disappointed,UNITED did NOT feed small CHILDREN on a 5 &amp; half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for"
570006886012973056,positive,0.657,,,Virgin America,julie andrews all the way though was very impressive! no to,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood
570058565974675456,negative,1.0,Can't Tell,1.0,Delta,if i had made as many mistakes as you in as short a period of time. i would i have lost my job at this point!!!,@JetBlue if I had made as many mistakes as you in as short a period of time. I would I have lost my job at this point!!!
569188266089381888,positive,1.0,,,Delta,thanks. i chatted with a nice fella about it and he gave me the lowdown.,@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.
569627574336421888,neutral,1.0,,,US Airways,my wife left her phone on flight awe474 on friday february 20th upon landing in minneapolis. how can we get it back? thanks!,@USAirways my wife left her phone on flight AWE474 on Friday February 20th upon landing in Minneapolis. How can we get it back? Thanks!
568605539866976256,positive,1.0,,,US Airways,we're having 2 grandbabies in 2 weeks -- will travel to dc for the births. thank you for the reasonable fares! see you saturday!,@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares!  See you Saturday!
569671332092252160,negative,1.0,Customer Service Issue,1.0,US Airways,worst customer service ever how can you let people be assaulted on your flights and do nothing about it,@USAirways @AmericanAir  worst customer service ever how can you let people be assaulted on your flights and do nothing about it
567725125194493953,negative,0.667,Can't Tell,0.3533,US Airways,it was supposed to be a carry on and in pittsburgh coming to boston it was a carry on,@USAirways it was supposed to be a carry on and in Pittsburgh  coming to Boston it was a carry on
570218532060835840,negative,0.6865,Customer Service Issue,0.6865,American,"the wichita falls airport is the worst, will never fly in or out again. unknowledgeable staff.","@AmericanAir The Wichita Falls Airport is the worst, will never fly in or out again.  Unknowledgeable staff."
569946475163033600,positive,1.0,,,American,"thx, just sent the dm","@AmericanAir thx, just sent the DM"
569301244948324353,positive,0.6622,,,Southwest,i'll do that. can't dm until you follow me. thanks!,@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!
569293499968950272,negative,1.0,Customer Service Issue,1.0,Southwest,we are trying to fly back from orlando to bwi. the website has crashed and no one answered the phone. #help,@SouthwestAir we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP
569484387055734784,positive,1.0,,,US Airways,"job well done from your philly employee running check,in today. (tabitha?) helped us in an emergency &amp; vacation saved!!!","@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency &amp; vacation saved!!!"
570249435029970945,neutral,1.0,,,American,do you offer group pricing discounts by any chance?,@AmericanAir do you offer group pricing discounts by any chance?
569490420356374528,negative,0.6821,Bad Flight,0.6821,United,the engineer that designed the 787 door frame to extend half a foot into the plane for seat 27a should be forced to always sit here,@united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here
568483098310152193,neutral,1.0,,,Delta,any thoughts on waiver of change fees for travel out of boston this weekend?,@JetBlue any thoughts on waiver of change fees for travel out of Boston this weekend?
569917183385432064,negative,1.0,Customer Service Issue,0.6736,American,literally just stopped allowing people to wait in line for customer service. incredible. from worst to no customer service.,@AmericanAir literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service.
568166403246850050,negative,1.0,Customer Service Issue,0.6639,United,"i will, if you can show me where this new program is beneficial to your longstanding loyal consumers...","I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united"
569836305066041344,positive,0.6868,,0.0,United,have michelle at t1 ord train your other staff on how to treat customers. a refreshing pleasure to deal with.,@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.
569279670048452608,negative,1.0,Lost Luggage,1.0,Delta,"no, we are at a hotel. also, jetblue lost my daughters luggage. how do you lose luggage if the plane never actually left!!!","@JetBlue no, we are at a hotel.  Also, Jetblue lost my daughters luggage.  How do you lose luggage if the plane never actually left!!!"
569492269000204288,negative,0.6628,Lost Luggage,0.6628,US Airways,lost bags. cant reach human. delivery driver says he won't give us carseat until we return loaner. we hv no loanr.5084773604 help,@USAirways lost bags. Cant reach human. delivery driver says he won't give us carseat until we return loaner. We hv NO loanr.5084773604 HELP
569975175321653248,negative,0.6595,Flight Booking Problems,0.6595,American,hi. get error msg when trying to check in on line. states: wrong pass#. tickets rcvd from aa due to training in dfw. u know y?,@AmericanAir Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y?
570296572375900160,positive,0.6628,,,American,"yes yes yes,so glad to be headed home!","@AmericanAir yes yes yes,so glad to be headed home!"
569877658286186496,neutral,0.6776,,0.0,Southwest,didn't realize no clothes until at hotel - suggestions?,@SouthwestAir didn't realize no clothes until at hotel - suggestions?
569696039914971136,positive,1.0,,,American,great - thank you.,@AmericanAir Great - thank you.
567776348828360707,positive,0.6485,,,Delta,i would love for you to fly my best friend home to pvd for a weekend. 😊,@JetBlue I would love for you to fly my best friend home to PVD for a weekend. 😊 http://t.co/cH0NmjyMgh
569660666014859264,negative,0.6667,Cancelled Flight,0.6667,American,hi aa friends! my sis's flight aa362 dfw&gt;&gt;mke was cancelled flighted due to weather. any way you can help here? what are her options?,@AmericanAir Hi AA friends! My sis's flight AA362 DFW&gt;&gt;MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options?
570002674747367424,positive,1.0,,,Delta,gotcha... thanks for the update. i'm ready to go whenever you are :) enjoy your evening.,@JetBlue Gotcha... thanks for the update. I'm ready to go whenever you are :) Enjoy your evening.
569514047554453504,positive,1.0,,,Southwest,y'all are better then,@SouthwestAir @AmericanAir y'all are better then @united
568257389402710016,neutral,1.0,,,United,ok thanks! where are you counters located? and how late flight are they open?,@united ok thanks! Where are you counters located? And how Late Flight are they open?
570272511050383360,negative,1.0,Customer Service Issue,1.0,United,you guys need some serious training in customer service. too many better options to put up with the way you guys handle ur mistakes,@united you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes
568460037737324545,neutral,1.0,,,United,need assistance to change flight to get to an ailing parent.. have flight leaving tuesday need to change asap to sooner #custserv,"@united need assistance to change flight to get to an ailing parent..
have flight leaving Tuesday need to change ASAP to sooner #custserv"
567815252881977344,negative,1.0,Damaged Luggage,1.0,Southwest,thanks for taking such good care of my luggage...,@SouthwestAir thanks for taking such good care of my luggage... http://t.co/PIvxean3jY
568282478076669952,negative,1.0,Customer Service Issue,0.6739,US Airways,"no. other than being on my credit card statement, i have not received anything from you and so i have no way to look it up myself","@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself"
569471837614137344,negative,1.0,Cancelled Flight,1.0,Delta,my flight 475 cancelled flighted due to lavatory problems. can't confirm if they are gonna get a flight from boston logan int,@JetBlue my flight 475 Cancelled Flighted due to lavatory problems. Can't confirm if they are gonna get a flight from Boston Logan Int
569180856423567361,negative,1.0,Can't Tell,1.0,US Airways,"hey based on the number of retweets and likes on my fb post, it's nice to know i'm not alone in my frustrations with you guys!","Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys!"
567802723127803905,neutral,1.0,,,United,"the guidelines say 10x9x17, my bag is 20x15.7x8.7, so it's a bit taller than the guidelines. is that gonna be a problem?","@united The guidelines say 10x9x17, my bag is 20x15.7x8.7, so it's a bit taller than the guidelines. Is that gonna be a problem?"
570057784114302977,negative,0.6454,Can't Tell,0.345,American,"if it's in my backpack, why do i need to see agent?","@AmericanAir If it's in my backpack, why do I need to see agent?"
567765716527771648,negative,1.0,Late Flight,0.6489,United,flight 441 on 2/4 was delayed over three hours because the pilot never showed up!,@united  flight 441 on 2/4 was delayed over three hours because the pilot never showed up!
570021223482191873,neutral,1.0,,,Delta,"when chging flight, isit possible to pay the fare difference in dollars when the ticket was bought completely via point redemption?","@JetBlue When chging flight, isit possible to pay the fare difference in dollars when the ticket was bought completely via point redemption?"
569638470538301442,negative,1.0,Customer Service Issue,0.375,American,is rude a hiring requirement at key west airport shaking my head,@AmericanAir is rude a hiring requirement at key west airport shaking my head
568385950486802432,neutral,0.6832,,,Southwest,i think me and my group could use some nice cold drinks once we get in the air...we are all over 21 😜😎,@SouthwestAir I think me and my group could use some nice cold drinks once we get in the air...we are all over 21 😜😎
569526583473483776,negative,1.0,Late Flight,1.0,US Airways,"u hate delays, too? but u have her $$ &amp; are holding her hostage! #goingforgreatnessfail","@USAirways @nburnside26  U hate delays, too?  But u have her $$ &amp; are holding her hostage!  #GoingForGreatnessFAIL"
568141111601926145,neutral,1.0,,,Southwest,did you pick the winners for the #destinationdragons ?? #87yearslate flightr #maybeijustlost #whyyounoloveme,@SouthwestAir did you pick the winners for the #DestinationDragons ?? #87yearsLate Flightr #maybeijustlost #whyyounoloveme
567676400933416960,negative,1.0,Late Flight,0.7098,United,"is officially the worst, most delayed, and least helpful airline i have ever had the misfortune of flying on","@United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on"
568252192592769025,negative,1.0,Cancelled Flight,0.6667,US Airways,i didn't take my original flight. i was suppose to arrive last night than by 2:00pm today. didn't get in til 5,@USAirways I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5
567789435795861504,negative,1.0,Customer Service Issue,1.0,United,customer service 👎,@united customer service 👎
570258209534922752,negative,1.0,Customer Service Issue,0.6665,US Airways,"been on hold for over 5 hours! i believe i was overcharged $200 for my flight, i need an immediate explanation. help","@USAirways Been on hold for over 5 hours! I believe I was overcharged $200 for my flight, I need an immediate explanation. HELP"
570013108070014976,negative,0.66,Customer Service Issue,0.3529,Southwest,taylor. u gotta love swa responsiveness at the least huh?,@SouthwestAir @TaylorLumsden Taylor.  U gotta love SWA responsiveness at the@very least huh?
568611364803096577,positive,1.0,,,United,sent you my confirmation via dm. thank you very much,@united sent you my confirmation via DM. Thank you very much
567985715017072640,negative,1.0,Customer Service Issue,1.0,United,y do u not reply to customer refund forms??????????? #unitedairlines,@united Y do U not reply to customer refund forms??????????? #unitedairlines
568484335747268608,neutral,1.0,,,Southwest,can i get some luv with a fallow?,@SouthwestAir can I get some luv with a fallow?
570258141599928321,neutral,0.6683,,0.0,American,"would have had to fly real far south, huh? #winterweather #brrr","@AmericanAir Would have had to fly real far south, huh? #WinterWeather #Brrr"
569993494715977728,negative,0.7004,Late Flight,0.3686,American,but seriously if my cats dead i'm going to be pissed/very thankful because it is evil and wants my soul,@AmericanAir but seriously if my cats dead I'm going to be pissed/very thankful because it is evil and wants my soul
568015713836752896,neutral,1.0,,,Southwest,so was there a winner for #destinationdragons ???,@SouthwestAir so was there a winner for #DestinationDragons ???
569921652374577153,negative,0.6768,Late Flight,0.6768,United,flight 3763 iad-sat. we're on the outdoor track for an hour,@united flight 3763 IAd-Sat. We're on the outdoor track for an hour
568801535662166016,neutral,0.6596,,0.0,United,based on suggestions from other passengers i have a rental car on standby for 11:30. one way or another will be leaving then.,@united Based on suggestions from other passengers I have a rental car on standby for 11:30.  One way or another will be leaving then.
569363796113764352,negative,0.6809,Bad Flight,0.3723,United,just dm'd,@united just DM'd
570285070184898561,negative,1.0,Customer Service Issue,1.0,US Airways,i want to love you! 43 minutes on hold! help me understand why i switched loyalty programs.,@USAirways I want to love you! 43 minutes on hold! Help me understand why I switched loyalty programs. http://t.co/cHGy5yrVka
569668644529147904,negative,1.0,Customer Service Issue,1.0,American,is rudeness and poor customers service a job requirement at ? been waiting 28hrs and still haven't even seen one plane😡,Is rudeness and poor customers service a job requirement at @AmericanAir ? Been waiting 28hrs and still haven't even seen one plane😡
569724186173640705,negative,1.0,Flight Booking Problems,1.0,United,was forced to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic,@united was forced  to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic
569728483384930304,negative,1.0,Cancelled Flight,1.0,Southwest,flight cancelled flightled. new flight 7 hours late flightr. will sleep in airport tonight. and cant even give me an a boarding group seat. thx,@SouthwestAir flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx
568463569458741248,negative,1.0,Customer Service Issue,1.0,US Airways,i've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. awful,@USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful
569192350607671297,negative,1.0,Customer Service Issue,0.3787,US Airways,chose you for a flight with very time sensitive arrival and you drop the ball. what gives? clt #667 good way to lose my business,@USAirways chose you for a flight with very time sensitive arrival And you drop the ball. What gives? CLT #667 good way to lose my business
568964028669800448,positive,1.0,,,United,looking forward to flying with you guys as well !!,@united Looking forward to flying with you guys as well !!
568516267440631808,negative,1.0,Bad Flight,0.3438,US Airways,yes. every one of these on every flight is like this. there needs to be more velcro or something,@USAirways yes.  Every one of these on every flight is like this.  There needs to be more Velcro or something
569632420468625408,negative,0.6524,Bad Flight,0.35600000000000004,United,now let there also pls be in-flight live tv on ua469 den-ewr so i can watch the #oscars ??,@united now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the #Oscars ??
567851275599110144,negative,1.0,Bad Flight,1.0,US Airways,only water on flight 763 to dca? this is the first time i've ever seen this happen. #executiveplatinummeansnothing #iwantcoffee,@USAirways Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee
567777625344593920,negative,1.0,Customer Service Issue,0.6444,US Airways,"if you believe in keeping your customers happy, especially after a mistake was made on your part...","@USAirways If you believe in keeping your customers happy, especially after a mistake was made on your part..."
569617494908002304,positive,1.0,,,United,i should be fine. they automatically changed my connecting flight for me so i wouldn't miss it. a+ work.,@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.
569682545375354880,negative,1.0,Late Flight,0.6632,US Airways,we don't control your stupidity in not having room to have a plane come in. you better not mess with us now.,@USAirways @PHLAirport we don't control your stupidity in not having room to have a plane come in. You better not mess with us now.
570060273798631424,negative,0.6598,Can't Tell,0.3512,US Airways,"yes &amp; have already spent 1k+ on the card &amp; paid the $89 annual fee, but the 50k miles have not shown up. want to fly aus --&gt; atl","@USAirways Yes &amp; have already spent 1K+ on the card &amp; paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --&gt; ATL"
569721972600528897,negative,1.0,Bad Flight,1.0,United,flight 472 from ord couldn't let me know about this? found out via app minutes before landing. awful flight.,@united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2
569547374454050816,negative,0.6582,Customer Service Issue,0.3365,Delta,"if someone had bothered to inform us that the airport closed, that would have helped.","@JetBlue if someone had bothered to inform us that the airport closed, that would have helped."
569622678228705280,negative,0.6852,Customer Service Issue,0.3453,United,flight from san fransico to jfk was evacuated why?,@united flight from san fransico to jfk was evacuated why?
569964582606934016,negative,1.0,Can't Tell,0.3389,United,can't leave the tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited,@united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited
568453818335129601,neutral,1.0,,,Southwest,"i can easily get to the atlanta show, i just need tickets, help?!","@SouthwestAir I can easily get to the Atlanta show, I just need tickets, help?!"
569368532242145280,negative,1.0,Customer Service Issue,0.7021,US Airways,.. utterly frustrated after 4 hours on hold call was disconnected. i need to amend a flight booking problems. help! ow emerald,@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald
568444029257584640,negative,1.0,Late Flight,0.6674,US Airways,😂. passed frustrated 4 hours ago after being asked to get off the first plane i sat on for an hour.,@USAirways 😂. Passed frustrated 4 hours ago after being asked to get off the first plane I sat on for an hour.
569934069712052224,neutral,0.6566,,,United,definitely will!,@united Definitely will!
569946740855582722,negative,1.0,Bad Flight,0.6848,US Airways,us 728. one water run of the planet's smallest water bottles. applaud you looking out for the environment.,@USAirways US 728. One water run of the planet's smallest water bottles. Applaud you looking out for the environment.
569145957721505792,negative,1.0,Customer Service Issue,1.0,US Airways,2 hours and 7 minutes. just want to know i'm still in the queue...,@USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue...
568037880859222016,positive,1.0,,,United,sorry to hear outsourcing plan. boise is best staff/cust service in the country. #boise,@united sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise
569068027917922304,neutral,1.0,,,Delta,fliers to gain access to wsj content -,@JetBlue Fliers to Gain Access to WSJ Content - @zacks_com http://t.co/GouzrdT7ZF
568070338438963200,negative,1.0,Can't Tell,0.3448,United,this is with regard to a flight from a couple weeks ago. i'm very frustrated with your policies &amp; expressing that.,@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies &amp; expressing that.
569925614100189186,neutral,1.0,,,United,. it's not my first time flying to the us. i have medical info. looking for practical like my adapted seat cushion allowed on?,@united. It's not my first time flying to the US. I have medical info. Looking for practical like my adapted seat cushion allowed on?
569545575688830978,positive,1.0,,,Southwest,was in a line a mile long at sky harbor this morning. your staff was courteous and expeditious. thank you. #onechildfourbags,"@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious.  Thank you. 
#onechildfourbags"
570215548589453313,neutral,1.0,,,Southwest,i urgently need two receipts sent but cs is closed. can you help?,@SouthwestAir I urgently need two receipts sent but CS is closed. Can you help?
569135312175280128,negative,1.0,Customer Service Issue,1.0,US Airways,"i'm on vacation, this is the last thing i want to be doing. is anyone even answering the phone?","@USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone?"
569607321908862977,negative,0.7038,Flight Booking Problems,0.3613,American,flight was 2488 out of ewr stop at dallas then to la. i need to be in la tonight!,@AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight!
568248180057325568,neutral,1.0,,,United,can you please tell me where united flies to from sydney australia - pref asia pac or us as i have a voucher to redeem.,@united can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem.
569889547162669056,negative,1.0,longlines,1.0,Delta,"nope. the ""regular"" line was multi-x faster. you literally direct all the wheelchairs and strollers into the same line as ems.","@JetBlue nope. The ""regular"" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS."
567853709100720128,negative,1.0,Flight Attendant Complaints,1.0,Delta,tell your employees that!,@JetBlue tell your employees that!
570057521353764864,negative,1.0,Bad Flight,1.0,United,updated a320 aircraft has wifi and device entertainment but no outlets. i don't get it. how can i charge devices?,@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?
568228124263124992,positive,1.0,,,United,"yes #lhrt2 lounge is fantastic, if only the us ones could be remotely similar!","@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!"
567875758053400576,positive,0.6372,,0.0,Southwest,glad it was finally resolved too. too bad i can't get a free voucher to go with mine so i can have a friend travel next time!,@SouthwestAir Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time!
569362928710914049,neutral,1.0,,,Southwest,better travel photos: my kindle e-book easy tips guide,"@SouthwestAir better travel photos:
My Kindle e-book Easy Tips guide http://t.co/7dM2J8H97M:
http://t.co/xeDeckGMW5 http://t.co/frGhglMkqF"
568986700984283136,positive,1.0,,,United,awesome thank you very much for the help,@united awesome thank you very much for the help
569485181633089536,negative,1.0,Customer Service Issue,0.6997,US Airways,also your on-hold message is trying to sell valentines day gifts. over a week late flight. sounds about right for usair,@USAirways @AmericanAir  Also your on-hold message is trying to sell Valentines Day gifts.  Over a week Late Flight.  Sounds about right for USAir
570189291990728704,negative,1.0,Customer Service Issue,1.0,United,luckily i made my flights this time but was so disappointed with the lack of communication :(,@united Luckily I made my flights this time but was so disappointed with the lack of communication :(
569978876861902848,negative,1.0,Late Flight,1.0,Southwest,"ruined my sunday. 3+ hours of delays out of dia, now my bags are at the wrong airport. $35 to deliver them? insult to injury.","@SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury."
568672467889176577,negative,0.6882,Customer Service Issue,0.3548,United,"thanks, i'm booked. just spent an extra 7 hrs in the ten w/ no explanation. now flying middle seat to char instead of memphis.","@united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis."
570119444451745792,negative,0.6741,Lost Luggage,0.33799999999999997,American,"checked in at des moines, lay over in ord, final destination austin, texas. baggage was only checked to ord.","@AmericanAir checked in at Des Moines, lay over in ORD, final destination Austin, Texas.  Baggage was only checked to ORD."
569928989231353857,positive,1.0,,,Delta,"i love flying with u, but i have a question, why is one of ur planes called ny jets","@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets"
569664265218600960,negative,1.0,Customer Service Issue,0.6987,American,i have a cancelled flighted flight tomorrow morning and the 800 number did nothing! please! i just want to go home!,@AmericanAir I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home!
569243185832169472,negative,1.0,Can't Tell,1.0,US Airways,haven't eaten all day either so lemme get that cc# so i can buy a burger across from the terminal. #dobetter,@USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal.  #DoBetter @UsAirwaysSuck
568216196132302848,negative,1.0,Flight Booking Problems,1.0,US Airways,it's not double booked. i spoke with cs and we've got a plan to fix this. it's still an amateur mistake that should never happen.,@USAirways It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen.
569857128988602368,negative,1.0,Customer Service Issue,1.0,American,will you review your systems re notification? the website and telephone systems you have in place are clearly inadequate.,@AmericanAir will you review your systems re notification? The website and telephone systems you have in place are clearly inadequate.
567992830943223808,neutral,1.0,,,Delta,"drops a new video off the upcoming project #thetakeover, produced by yponthebeat rt","@JetBlue @_justdippin_ drops a new video off the upcoming project #TheTakeover, produced by YpOnTheBeat https://t.co/IKQBdZA7TN RT"
569957163138883584,positive,0.6983,,,American,thanks,@AmericanAir thanks
569960311022850048,negative,1.0,Bad Flight,0.3612,United,"arriving 25 minutes early is nice, but not if equipment isn't ready. waiting 30 minutes for luggage, so far. time gains wiped out.","@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out."
570121321192894464,neutral,1.0,,,Delta,wants customs at long beach airport for future international flights. by cc:,@JetBlue wants Customs at Long Beach Airport for future international flights. By @EricBradleyPT http://t.co/J6Hb4JDvER cc: @BrianSumers
567753757702647810,positive,1.0,,,Virgin America,really wish you'd fly out of #fargo those fares are amazings,@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings
568236231374581760,positive,1.0,,,Southwest,you guys are so clever 😃,@SouthwestAir you guys are so clever 😃 http://t.co/qn5odUGFqK
569191124373520384,negative,1.0,Can't Tell,1.0,Delta,"the first place but i really didn't need the extra stress at this already terrible time. oh by the way, i made the flight with 30","@JetBlue the first place but I really didn't need the extra stress at this already terrible time. Oh by the way, I made the flight with 30"
569968117037707264,neutral,1.0,,,Delta,“: our fleet's on fleek. noooooooooooooooooo,“@JetBlue: Our fleet's on fleek. http://t.co/tEjrN09tfw” NOOOOOOOOOOOOOOOOOO
569668198389436416,neutral,1.0,,,Southwest,i would love a great deal from bwi to las memorial day weekend aka my bday weekend 😬,@SouthwestAir I would love a great deal from bwi to las Memorial Day weekend aka my bday weekend 😬
568575335148580864,positive,1.0,,,Southwest,...give the crew of swa 4007 a high five from this av-8b guy for its nice xw landing into . nicely done!,@SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!
568440431454736384,negative,1.0,Flight Booking Problems,0.6388,US Airways,found great prices thru us air for honeymoon. website wont work and been on hold for more than a hour now after being told 10 min,@USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min
569155666440355840,negative,0.6842,Late Flight,0.6842,Southwest,"- i get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?","@SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?"
567936625453318144,negative,0.6774,Bad Flight,0.3763,United,"hi jh. yes please. since i lost almost a whole day on the way out, could you help me change my return for one day late flightr?","@united hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?"
569894012800217088,negative,1.0,Flight Booking Problems,0.6733,Delta,"all correct for rates boston to pittsburgh wknd march 14? rates all of a sudden took off! made plans, came back to buy &amp; surprised.","@JetBlue All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy &amp; surprised."
569644694759714816,neutral,1.0,,,US Airways,can i get a beer please. flight #1715,@USAirways can I get a beer please. Flight #1715
570294445020733440,neutral,1.0,,,United,"yes, a paper voucher that i got on january 26th 2015","@united yes, a paper voucher that I got on January 26th 2015"
570097607478874112,negative,1.0,Lost Luggage,0.672,Southwest,you need to redeem yourself. i lost respect for you tonight #lostbags #filmjobnoequipment,@SouthwestAir you need to redeem yourself. I lost respect for you tonight #lostbags #filmjobnoequipment
569661662648610816,negative,1.0,Customer Service Issue,1.0,American,i haven't been rebooked. i called and left my number for a callback but haven't heard anything and my flight is tomorrow. :(,@AmericanAir I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :(
567743132180033536,negative,0.6756,Flight Booking Problems,0.6756,United,i somehow think i'm going to be stuck paying for a hotel room in denver without winter clothes on my dime. i guess we'll see.,@united I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime.  I guess we'll see.
569961680530247681,neutral,1.0,,,American,our flight attendant announced that we have transportation waiting for us for that flight so i think we'll make it.,@AmericanAir our flight attendant announced that we have transportation waiting for us for that flight so I think we'll make it.
569654428636049408,neutral,0.6705,,0.0,United,no thanks,@united no thanks
569913339427434496,neutral,0.6639,,0.0,Virgin America,"hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account?","@VirginAmerica hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account?"
569642063005753344,negative,1.0,Flight Attendant Complaints,1.0,United,"been good 15yr ""friendly skies"" relationship. 2day agent told me i'm ""only canadian"" and thus not good enough for military preboard","@united been good 15yr ""friendly skies"" relationship. 2day agent told me I'm ""only Canadian"" and thus not good enough for military preboard"
569662145886957568,negative,1.0,Cancelled Flight,1.0,American,i understand flight cancelled flightation but not being able to get through to change that flight for 6 hrs is not acceptable.,@AmericanAir I understand flight Cancelled Flightation but not being able to get through to change that flight for 6 hrs is not acceptable.
569892297329913856,positive,0.6787,,,American,ok thank you!,@AmericanAir ok thank you!
568136806224379904,positive,1.0,,,Southwest,just gave me tickets to see at on saturday. i can't even right now haha. thank you!!!!,@SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons  AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!
569355923396780032,negative,1.0,Late Flight,1.0,US Airways,flight 496. how are u going to compensate me for sitting on the tarmac for 90+ mins and missing my phx - bos connection?,@USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection?
569894100649947136,negative,1.0,Customer Service Issue,1.0,US Airways,website isnt working and i cant talk to any1 on the phone to check flight status out of dfw. roads are awful and cant get there,@USAirways website isnt working and I cant talk to any1 on the phone to check flight status out of dfw. Roads are awful and cant get there
569662906842750976,positive,1.0,,,US Airways,another great flight #funflightattendants. thanks for showing my dad wonderful customer service. #flt635 #lax #phx #sundayfunday,@USAirways Another great flight #FunFlightAttendants. Thanks for showing my dad wonderful customer service. #flt635 #LAX #PHX #SundayFunday
568561858875142144,negative,1.0,Lost Luggage,1.0,United,my fingers are crossed that they are more capable of getting baggage from point a-&gt;b than united airlines!,@united my fingers are crossed that they are more capable of getting baggage from point A-&gt;B than United Airlines!
567837218628362241,neutral,1.0,,,Delta,"flight 152 (n559jb) ""here's looking at blue kid"" departs enroute to","@JetBlue Flight 152 (N559JB) ""Here's Looking at Blue Kid"" departs @MCO enroute to @BostonLogan http://t.co/qeaDA92MW6"
569734884396302338,negative,1.0,Customer Service Issue,1.0,US Airways,#usairways lost a passenger today for not upholding their promise of excellent customer service!!!,@USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!!
569972804822704128,negative,1.0,Can't Tell,0.6407,US Airways,honest question - how is a 1-way ticket from charlotte (your hub) to lax (2nd biggest city in usa) almost $600?????,@USAirways honest question - how is a 1-way ticket from Charlotte (your hub) to LAX (2nd biggest city in USA) almost $600?????
569526294477725697,neutral,0.6601,,,United,how are conditions in bos today? i'm in ua994. everything appears to be in time but i wanted to check.,@united how are conditions in BOS today? I'm in UA994. Everything appears to be in time but I wanted to check.
569852112605089792,negative,1.0,Customer Service Issue,1.0,American,it took them 6 hours to call me back. then it disconnected twice. 😢 i'll never get back to work,@AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. 😢 I'll never get back to work
568130367900798976,neutral,1.0,,,Southwest,app updated with #passbook support via,@SouthwestAir App Updated With #Passbook Support http://t.co/WrWqrUblPs via @ubergizmo
568394432900431872,negative,1.0,Flight Booking Problems,0.3548,US Airways,lol thanks to you we had to switch to american,@USAirways lol thanks to you we had to switch to American http://t.co/Sl6BDRXfN8
569632024434057216,negative,0.6456,Flight Booking Problems,0.3477,American,"orbitz has only shown ""priority"" seats since we booked &amp; paid 3 weeks ago.","@AmericanAir Orbitz has only shown ""priority"" seats since we booked &amp; paid 3 weeks ago."
569852334324518912,negative,1.0,Cancelled Flight,0.3516,United,#epicfail on #cx as flight from frankfurt to san francisco now going to chicago as flight crew out of hours due to de-icing delay,@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay
569999640516370432,negative,1.0,Flight Booking Problems,0.6901,American,i've never had anything bad to say until now. no love for faithful customers.,@AmericanAir I've never had anything bad to say until now. No love for faithful customers.
567812160253865984,negative,1.0,Customer Service Issue,0.6317,United,no. the entire problem here is that i was never sent anything via email and only given a flight booking problems number over the phone.,@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.
570015408788414464,neutral,0.6578,,0.0,Virgin America,i have an unused ticket but moved to a new city where you don't fly. how can i fly with you before it expires? #travelhelp,@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp
569878685723049985,neutral,0.6648,,,Southwest,thanks for linking to #passbook. might be old news but this is my first 2015 flight.,@SouthwestAir thanks for linking to #Passbook. Might be old news but this is my first 2015 flight.
568164165090709504,negative,1.0,Flight Attendant Complaints,0.6495,United,"is your company motto: ""i do not care!!!"" i heard several times from your employees to your clients in the past week."" #idonotcare","@united Is your company motto: ""I do not care!!!""  I heard several times from your employees to your clients in the past week.""  #idonotcare"
569658503570296832,negative,0.6361,Customer Service Issue,0.6361,United,"why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?","@united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?"
568056665821413376,positive,1.0,,,Delta,. 4 min response time. i'm impressed! i'm in. it's official. :-) #trueblue jetblue gets social.,.@JetBlue 4 min response time. I'm impressed! I'm in. It's official.  :-) #trueblue  JetBlue gets social.
569138500626292736,neutral,1.0,,,Southwest,are we sure flights will not be cancelled flighted after 1200 i am trying to make plans in stl,@SouthwestAir Are we sure flights will not be Cancelled Flighted after 1200 I am trying to make plans in STL
568014567089029120,neutral,0.6613,,,Southwest,thanks for reminding me about my upcoming trip to florida but you really didn't need to...,@SouthwestAir Thanks for reminding me about my upcoming trip to Florida but you really didn't need to... http://t.co/p6r5rt5Ow5
569679240586764288,negative,1.0,Can't Tell,0.7127,Delta,are yall going bankrupt or is inflation just really bad these days? you went from $50 to $120 for overweight fees! outrageous,@JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous
568804502645706752,negative,1.0,Customer Service Issue,1.0,Delta,"when i sign in into trueblue, why do i have to do it twice? happens to everyone around me","@jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me"
569252529596297217,negative,1.0,Customer Service Issue,0.6822,Southwest,officially on hold for 2 hours!,@SouthwestAir officially on hold for 2 hours!
567744963870752768,negative,1.0,Customer Service Issue,1.0,US Airways,issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities,@USAirways issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities
569666866932813824,neutral,0.6458,,0.0,American,8:30 departure? sure. is there a catering strike at jfk?,@AmericanAir 8:30 departure?  Sure. Is there a catering strike at JFK?  @FoxNews @CNBC @BloombergRadio http://t.co/HPgXYZRW8o
569230445654740992,neutral,0.6517,,0.0,Delta,i clear that folder regularly and jetblue is white listed so it never got to me.,@JetBlue I clear that folder regularly and JetBlue is white listed so it never got to me.
567748089805799425,negative,1.0,Lost Luggage,1.0,Southwest,can i have my bags back ding!!,@SouthwestAir can i have my bags back   ding!!
569924116335108096,positive,0.6625,,,Delta,well here we go,@JetBlue @BrandsSayingBae well here we go
568351842217947136,negative,0.6629,Customer Service Issue,0.336,United,spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today...,@united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today...
569701178054811648,negative,1.0,Late Flight,0.6919,United,made to the gate at 8:23 and they wouldn't let us on.,@united Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa
569296784922578944,negative,1.0,Late Flight,1.0,United,flight has been delayed for another hour so only have 24 mins to transit at lax... extremely unlikely i will make it!,@united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!
569197967959154688,positive,1.0,,,Virgin America,sounds like fun !,@VirginAmerica sounds like fun !
568004984937287680,negative,1.0,Customer Service Issue,1.0,US Airways,"lack of communication with other offices, the customer, &amp; yall never update ur systems. u guys are 2 established 4 this mess","@USAirways lack of communication with other offices, the customer, &amp; yall never update ur systems. U guys are 2 established 4 this mess"
570205132094349312,positive,1.0,,,American,"thanks, have emailed them. how long should i expect for a response?","@AmericanAir Thanks, have emailed them. How long should I expect for a response?"
569193887706812416,neutral,0.68,,,United,yes. luckily i was there.,@united Yes. Luckily I was there.
569674812781694976,negative,1.0,Flight Booking Problems,1.0,American,i spent $600 on my flight. could have gone on for $382 but their mileage program sucks.,@AmericanAir I spent $600 on my flight. Could have gone on @united for $382 but their mileage program sucks.
569494748341407744,negative,1.0,Customer Service Issue,0.7002,Virgin America,i'm disappointed that the agent at the designated silver status check in line closed to assist all pasengers,@VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers
569678154152828928,negative,1.0,Customer Service Issue,1.0,American,absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed.,@AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed.
568865011717705730,neutral,0.642,,0.0,Virgin America,i need you to follow back in order to dm.,@VirginAmerica I need you to follow back in order to DM.
568955862124863488,positive,0.6963,,0.0,United,"don't know her last name, but karen at your call center is terrific. friendly, helpful. terrific representative. kudos.","@united Don't know her last name, but Karen at your call center is terrific.  Friendly, helpful.  Terrific representative. Kudos."
569969833254764544,negative,1.0,Customer Service Issue,0.6514,Southwest,poor customer service displayed over the weekend during the storm. i was stuck on the tarmac for 2.5 hours with no answer!,@SouthwestAir  Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!
569979211722596353,negative,1.0,Can't Tell,0.6804,United,i think dm would be better,@united I think DM would be better
568157733746294787,negative,0.6303,Can't Tell,0.3249,Southwest,how do i stop getting credit card apps? i already have a card!,@SouthwestAir How do I stop getting credit card apps? I already have a card!
569505992163135490,negative,0.6809,Can't Tell,0.6809,US Airways,how does it feel to have almost everyone hate you?,@USAirways how does it feel to have almost everyone hate you?
569117360965193728,negative,1.0,Flight Booking Problems,0.6714,US Airways,bumping people off a flight ten minutes before takeoff because the flight is overbooked #fail,@USAirways bumping people off a flight ten minutes before takeoff because the flight is overbooked #fail
568107310117212161,negative,0.6519,Can't Tell,0.3311,US Airways,"do families no longer get early boarding with young kids? american, your new parent, gives it to us...","@USAirways do families no longer get early boarding with young kids?  American, your new parent, gives it to us..."
569516370506993664,negative,1.0,Cancelled Flight,1.0,US Airways,"why did you cancelled flight flight 1773 to phl, while delta flew a flight at the same time, on time? you cancelled flighted for no reason","@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason"
569492459258056704,negative,1.0,Cancelled Flight,1.0,US Airways,seriously!!! flight cancelled flighted. auto rebooked to tuesday??? then 3hr 26min on hold for nothing. renting car. want refund!!!!,@USAirways seriously!!!  Flight Cancelled Flighted. Auto rebooked to Tuesday??? Then 3hr 26min on hold for nothing. Renting car. Want refund!!!!
569870819582586880,positive,1.0,,,United,love the new 1st class breakfast!,@united love the new 1st class breakfast!
568457663123746816,negative,1.0,Customer Service Issue,1.0,US Airways,"i've been on a music hold for over a hour trying to get my aadvantage membership merged, can someone please call me asap?","@USAirways I've been on a music hold for over a hour trying to get my AAdvantage membership merged, can someone please call me ASAP?"
570192886689628160,positive,1.0,,,American,thanks! flight 2160 today. great crew!,@AmericanAir thanks! Flight 2160 today. Great crew!
569617019257151488,negative,1.0,Customer Service Issue,0.6856,United,and i was denied an upgrade because of catering issues??? #poorservice,@united and I was denied an upgrade because of catering issues??? #poorservice
568468715819266048,positive,1.0,,,Southwest,yeehaw. you found us another plane. thx for listening to me vent.,@SouthwestAir yeehaw. You found us another plane.  Thx for listening to me vent.
568823603627565056,negative,1.0,Late Flight,1.0,Delta,"i ❤️ jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr late flight, div to phx &amp; got in 2 hrs late flight. what will be done?","@JetBlue I ❤️ Jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr Late Flight, div to phx &amp; got in 2 hrs Late Flight. What will be done?"
569625599570014209,negative,0.6917,Late Flight,0.6917,US Airways,will you hold #475 today for connecting passengers coming from delayed flights?,@USAirways will you hold #475 today for connecting passengers coming from delayed flights?
569619861879590912,negative,1.0,Late Flight,0.6745,US Airways,"24 hrs late flightr still not home. hotel, rental car etc with a 5 yr old, what happened to ""customer service is our first priority""","@USAirways 24 hrs Late Flightr still not home. Hotel, rental car etc with a 5 yr old, what happened to ""customer service is our first priority"""
569832363527708674,positive,0.6623,,0.0,American,v nice of you to give me a breakfast voucher for $7 in an airport. that almost got me a whole drink!!,@AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!
569673900805783552,negative,1.0,Cancelled Flight,1.0,American,anxious to see how you all care for customers you’ve inconvenienced #cancelled flightledflight,@americanair anxious to see how you all care for customers you’ve inconvenienced #Cancelled Flightledflight
567824271234592769,negative,0.6673,Late Flight,0.3345,United,what if my nyc flight is delayed and i miss my connection to sacramento from chicago?,@united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?
569861240375386112,positive,1.0,,,United,cool. thank you.,@united Cool. Thank you.
569795913788428288,negative,1.0,Cancelled Flight,1.0,Southwest,"thank you for cancelled flighting my flight, last minute of course, to #gis2015. i'm now missing one full day of my trip thanks to this!","@SouthwestAir thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!"
569692064511692801,negative,1.0,Late Flight,1.0,American,finally made it to chicago - 13 hours late flight. did get a $12 food voucher for my wait.about $1per/hr. never again. good bye.,@AmericanAir finally made it to chicago - 13 hours Late Flight.  Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye.
570275384714862592,neutral,1.0,,,American,i know. just a little cold weather humor. :),@AmericanAir I know. Just a little cold weather humor. :)
570212118059995136,positive,1.0,,,American,thanks for the great customer service. family made it back to sat safely. the weather at dfw made things a little worrisome.,@AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.
569785570320195585,negative,0.6363,Flight Booking Problems,0.3417,United,was trying to change a flight online but got an error can you help via dm?,@united was trying to change a flight online but got an error can you help via DM?
568587429830983680,negative,1.0,Late Flight,0.6617,Delta,"took forever for catering to get to my flight, now are very delayed. so ticked off right now.","@JetBlue took forever for catering to get to my flight, now are very delayed. So ticked off right now."
569570644632821760,negative,1.0,Customer Service Issue,1.0,United,hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. i tried to,@united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to
569670671695011840,neutral,0.6801,,0.0,Southwest,". well, we all need something to aim for.",".@SouthwestAir Well, we all need something to aim for."
570303720308809728,negative,1.0,Customer Service Issue,1.0,US Airways,i've been on hold to change a date on a ticket for over 3 hours. can someone please assist me? unacceptable.,@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable.
569930199036497920,positive,1.0,,,US Airways,wow unbelievable how you treat your customers at puerto rico airport! 👍,@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! 👍
569691609404706817,negative,0.6705,Customer Service Issue,0.6705,American,i finally got someone on the phone so no worries!,@americanair I finally got someone on the phone so no worries!
567752542491516928,negative,1.0,Late Flight,0.6667,United,only at newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.,@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.
567734830800961537,negative,1.0,Customer Service Issue,1.0,US Airways,when i call it says y'all are too busy and to call back late flightr. this is terrible customer service. what will you do about it?,@USAirways when I call it says y'all are too busy and to call back Late Flightr.  this is terrible customer service.  what will you do about it?
568241156347305984,positive,0.6999,,,Delta,"btw, her name was samantha and she won over everyone on the flight","@JetBlue btw, her name was Samantha and she won over everyone on the flight"
567747764906635265,neutral,0.6452,,0.0,United,is there a direct number to call to request a refund? its telling me its not valid as i changed the ticket. no number on site,@united Is there a direct number to call to request a refund?  Its telling me its not valid as I changed the ticket.  No number on site
569617089155211265,neutral,1.0,,,American,just downloaded the app for iphone. notice drink coupon but nothing is displayed? getting ready to fly...,@AmericanAir just downloaded the app for iPhone.  Notice drink coupon but nothing is displayed?  Getting ready to fly...
567695310860730369,negative,1.0,Late Flight,1.0,Delta,sitting on the plane in jfk waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer,@JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer
567882458357714944,negative,1.0,Bad Flight,1.0,United,"12/13ewr-lax ua1151 my seat/armrest broken discover after takeoff. flight full.fa filed report, who to chat with for partial refund?","@united 12/13EWR-LAX UA1151 my seat/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund?"
567839160779730944,neutral,0.6771,,0.0,United,"we were told by united to ""carry over/carry back"" for the refund.","@united We were told by United to ""carry over/carry back"" for the refund."
568539689176530944,positive,1.0,,,Delta,jetblue never disappoints !,@JetBlue @TSA JetBlue never disappoints !
568416519073468416,positive,1.0,,,Southwest,"aww thanks!! other than that, love it!","@SouthwestAir aww thanks!! Other than that, love it!"
568177321724620800,negative,1.0,Cancelled Flight,0.6629,United,i think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then cancelled flightled mine,@united I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine
568991695917834240,negative,1.0,Late Flight,1.0,Delta,late flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work. #flt348,@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work.  #flt348
568908474601639936,negative,1.0,Late Flight,1.0,United,worst airline beware they do not maintain there plain been on the runway the past 4 hours!!!/,"@united worst AIRLINE 
BEWARE THEY DO NOT MAINTAIN THERE PLAIN 
BEEN ON THE RUNWAY THE PAST 4 HOURS!!!/"
568631189856264192,positive,1.0,,,Delta,"great thank you, lets hope so! could you please notify me if flight 2302 leaves jfk? thank you again","@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again"
570240336519258112,neutral,1.0,,,American,"i can dm it to you, if you follow me","@AmericanAir I can DM it to you, if you follow me"
569688201222160385,negative,1.0,longlines,0.3403,American,"oh it can get better apparently. after making us wait for a gate, psych!! now we need you to de-ice before coming to the gate!!","@AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!!"
567823996852428801,negative,1.0,Customer Service Issue,0.3653,Southwest,stop ur bs promos of ✈️anywhere starting at 79$ i click and everywhere i'd fly=130$ the only place thats 79$ is cle #nothanks,@SouthwestAir stop ur bs promos of ✈️anywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks
567735204656066560,positive,1.0,,,United,"pleasantly surprised to find ana has made major upgrades on their transpacific route in flights, planes and service","@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service"
569683748901367808,positive,0.7158,,,Southwest,we're pulling off the runway now! making new friends with seat mates. thanks for the response cb.,@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.
569920773105840128,negative,1.0,Customer Service Issue,1.0,American,that will be the third time i have been called by 800-433-7300 an hung on before anyone speaks. what do i do now???,@AmericanAir That will be the third time I have been called by 800-433-7300 an hung on before anyone speaks. What do I do now???
570264515285266432,neutral,0.6596,,,Delta,you'll enjoy this. “: our fleet's on fleek.,"@CatfoodBeerGlue you'll enjoy this. 

“@JetBlue: Our fleet's on fleek. http://t.co/2thC9RKURT”"
569028851860254720,negative,1.0,Flight Booking Problems,0.6809,Virgin America,current bug on website shows ‘select departure city’ when selecting destination city,@VirginAmerica current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ
567903883047088128,negative,1.0,Damaged Luggage,0.7113,Delta,"ripped my suitcase. i then was yelled at with attitude from geraldine, your employee at the baggage center.worst airline= #jetblue","@JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue"
568165907975053312,positive,1.0,,,United,"just did, thanks for checking! :)","@united Just did, thanks for checking! :)"
570130746356211713,negative,0.6708,Can't Tell,0.3663,American,"ty! but, their site says "" please note that we do not offer a print subscription service for american way. ...""","@AmericanAir TY! But, their site says "" Please note that we do not offer a print subscription service for American Way. ..."""
569170541250129920,neutral,1.0,,,United,lounge @ #heathrow used by,@United lounge @ #Heathrow Used by @AirNZUSA http://t.co/6hJucP694l
568870841120731138,neutral,1.0,,,US Airways,can u tell me if 5238 from clt to jan has gotten out of the gate yet? i will have a tight connection out of clt to mco.,@USAirways can u tell me if 5238 from clt to Jan has gotten out of the gate yet?  I will have a tight connection out of clt to mco.
568172170569887744,neutral,1.0,,,United,how many 787s do you currently operate and what other aircraft do you operate?,@united How many 787s do you currently operate and what other aircraft do you operate?
567716403117957120,negative,1.0,Bad Flight,1.0,United,"- ridiculous to fly outdated 757s anywhere much less btwn iah and sfo. no power ports, no wifi, no personal entertainment. torture","@United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no  Wifi, no personal entertainment. TORTURE"
569884951207813122,neutral,0.6812,,0.0,Delta,will you cancelled flight tonight's 7 pm out of dfw to bos? #weather,@JetBlue will you Cancelled Flight tonight's 7 pm out of DFW to BOS? #weather
569874679973818369,negative,0.6792,Cancelled Flight,0.3656,American,"but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?","@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?"
568100858954522625,negative,1.0,Can't Tell,0.6902,United,designed to deter people from forgetting things or to provide more storage space? the article says the latter #unfriendlyskies,@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies
569418497694035969,negative,1.0,Customer Service Issue,1.0,United,thanks for nothing. really?!? 60 minute wait times when i've had to call back 4x. that's 240minute wait times.,@united thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times.
570219815941615616,neutral,1.0,,,American,she's on manch to charlotte fl 4628 told her she could get on a 4pm flight to west palm beach. nothing earlier?,@AmericanAir @USAirways She's on Manch to Charlotte Fl 4628 Told her she could get on a 4pm flight to West Palm Beach. Nothing earlier?
569236060615667713,neutral,0.7065,,0.0,United,i'm flying ua but *g with a3,@united I'm flying UA but *G with A3
568438257454682112,negative,1.0,Late Flight,1.0,Southwest,i wish i would've known so i could've slept 2 hours more and let my friend know not to wait for me after she lands...,@SouthwestAir I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands...
569690010531680256,negative,0.6609,Late Flight,0.34299999999999997,US Airways,- have dinner reservations in a few minutes -- and i've been trying to get through to you since breakfast. #onholdwith,@USAirways - have dinner reservations in a few minutes -- and I've been trying to get through to you since BREAKFAST. #onholdwith
569153841083625473,negative,1.0,Customer Service Issue,1.0,US Airways,"when trying to check-in online, it says to call...now i've been on hold for 2 hours...what to do?","@usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?"
570002186991763457,negative,1.0,Customer Service Issue,0.3536,American,my bags were checked through to cancelled flightled flight 362. when will they arrive in mke? not much help from grnd staff. havoc in dfw,@AmericanAir my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW
568547227527819264,positive,1.0,,,United,thanks! everything a-ok now.,@united thanks! Everything a-ok now.
568454157478326272,negative,1.0,Flight Booking Problems,0.69,US Airways,how about moving my seats to where i bought them 4 months ago? this happens far too often...,@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often...
567886093749604353,negative,1.0,Customer Service Issue,0.3556,United,"it's late flight... i'm tired and understandably edgy for trying to catch my flight. i wasn't chipper, but i def was not rude.","@united it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude."
569799053690556418,neutral,0.6564,,0.0,American,if you could let me know where i'm staying tonight (if you've booked anything) that would be great. do i have to go to the,@AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the
568972394297077760,positive,1.0,,,Virgin America,", you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. thank you. keep it up!","@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!"
567792296654299137,negative,1.0,Customer Service Issue,0.6652,Delta,"continue button generated a trip to ""plan your trip page"" regardless of how far along i was in flight booking problems process hint: the end of it","@JetBlue continue button generated a trip to ""plan your trip page""
regardless of how far along I was in Flight Booking Problems process
hint: the end of it"
569295822006960128,positive,0.6529,,0.0,US Airways,the plane crew has been as professional and courteous as the gate agents were flustered.,@USAirways the plane crew has been as professional and courteous as the gate agents were flustered.
569675848770408448,positive,1.0,,,Delta,love you guys😍😍😍,@JetBlue Love you guys😍😍😍 http://t.co/3X9NRUOvtS
567655489119326209,positive,1.0,,,Southwest,nice work on the update!,@SouthwestAir nice work on the update!
570096582546165760,negative,1.0,Can't Tell,1.0,United,airlines is the absolute worst. they have no idea what they are doing. #neveragain #unitedairlines,@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines
569595399557685248,negative,1.0,Customer Service Issue,0.6579,American,". nice 2 know. i paid 4 a seat. then you sold my seat. now i bought a 3rd seat. it's a good scam, but a scam all the same.",".@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same."
569555146562080768,positive,0.6633,,,United,"this is probably the least dependable airline in the western hemisphere. does not belong in star alliance, but skyteam","@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam"
568848259008962560,negative,1.0,Bad Flight,1.0,United,"flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. ridiculous","@united Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous"
570242452092813312,negative,1.0,Cancelled Flight,1.0,US Airways,hey!! yeah last time i got a phone call when flight was cancelled flightled from dca to bos,@USAirways hey!!  Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS
569595534916202496,neutral,1.0,,,US Airways,"got transf. to dividend miles...need to change flight. grandma just passed, need to change ticket asap. update on wait time?","@USAirways got transf. to Dividend Miles...need to change flight.  Grandma just passed, need to change ticket ASAP. Update on wait time?"
567794198095872001,positive,1.0,,,Delta,this could be the beginning of a bluetiful relationship :) #lifeneedsfrosting,@JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting
570047733236695040,negative,1.0,Late Flight,0.6402,US Airways,now this is beyond ridiculous. some steering problem delays us again. #neveragain it's no wonder you had to sell,@USAirways @AmericanAir now this is beyond ridiculous. Some steering problem delays us again. #neveragain  it's no wonder you had to sell
567768417038761987,neutral,1.0,,,US Airways,done,@USAirways done
569630715698151424,negative,1.0,Customer Service Issue,0.6479,American,"where are your ticket offices in boston? impossible to book by phone or use voucher on website, what a headache! please help!","@AmericanAir Where are your ticket offices in Boston? Impossible to book by phone or use voucher on website, what a headache! PLEASE HELP!"
570021682569555968,negative,1.0,Late Flight,0.684,American,for our delays !!! i'm out of more money because of you,@AmericanAir for our delays !!! I'm out of more money because of you
570047669370036224,negative,1.0,Cancelled Flight,0.6741,American,"obviously we did see an agent-booked us for tomorrow morning. no hotel, no transportation. #pregnantwithtwins #stranded #angry","@AmericanAir obviously we did see an agent-booked us for tomorrow morning. No hotel, no transportation. #pregnantwithtwins #stranded #angry"
569842257588846592,negative,0.6713,Customer Service Issue,0.6713,US Airways,can you help me with a refund. the phone guy couldn't help. the website won't let me submit a reply.,@USAirways Can you help me with a refund.  the phone guy couldn't help.  The website won't let me submit a reply.
568929782286516224,positive,0.6665,,,Southwest,i'll have to drop by next time i visit!,@SouthwestAir I'll have to drop by next time I visit!
569984437720453121,negative,0.6959,Can't Tell,0.3693,Southwest,the problem is apologies don't help. results matter and it's proving impossible to find anyone who is interested in that.,@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.
567894002286096384,positive,0.6671,,0.0,Delta,"big shoutout to the crews on 2017 bos&gt;jfk &amp; 486 jfk&gt;roc, &amp; gate crews at c19 bos &amp; 6 jfk. long day of delays made better by them!","@JetBlue big shoutout to the crews on 2017 Bos&gt;jfk &amp; 486 jfk&gt;roc, &amp; gate crews at c19 Bos &amp; 6 jfk. Long day of delays made better by them!"
569676612851134464,neutral,1.0,,,US Airways,what happens to frequent flyer miles earned once merger is complete with aa?,@USAirways what happens to frequent flyer miles earned once merger is complete with AA?
570250470289068032,negative,1.0,Customer Service Issue,1.0,American,"stop sending me back to ""customer relations ""i have hand written a letter to them, send in a letter, called them, no help!!","@AmericanAir stop sending me back to ""customer relations ""I have hand written a letter to them, send in a letter, called them, no help!!"
569947699471974400,negative,1.0,Can't Tell,1.0,Delta,i hate you all. rt : our fleet's on fleek.,I hate you all. RT @JetBlue: Our fleet's on fleek. http://t.co/uTdfqF5WPA
569364328857640961,negative,1.0,Customer Service Issue,0.6397,Southwest,now on hold for 2.5 hours waiting to speak to someone about my cancelled flightled flight from philly to orl,@SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL
568559580717805568,neutral,1.0,,,Delta,"well, i fly into huntsville, al. but i'd take either nashville or birmingham too!","@JetBlue Well, I fly into Huntsville, AL. But I'd take either Nashville or Birmingham too!"
570072252026376192,neutral,1.0,,,United,please help... i am in ethiopia adopting a two year old child. have an existing confirmation #. need to add child to reservation.,@united Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation.
569630183747153920,negative,1.0,Cancelled Flight,0.6639,Southwest,had a very unpleasant experience over the phone with one of your agents re: a cancelled flightled flight. i have the name &amp; agent id.,@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name &amp; agent ID.
570284660510433280,neutral,0.6503,,0.0,American,what's the status of flight 1357 out of sju?,@AmericanAir what's the status of flight 1357 out of sju?
569954275016765440,negative,1.0,Customer Service Issue,1.0,American,i've been calling you for 3 straight days and no one picks up. sure there are storms but there are also #customers holler!,@AmericanAir I've been calling you for 3 straight days and no one picks up. Sure there are storms but there are also #customers Holler!
569691521454223361,negative,1.0,Flight Booking Problems,0.6604,American,no you're not you're trying to book me past when i need 2 arrive but you're still selling seats on the day i'm trying 2 travel,@AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel
569905298481274880,negative,1.0,Customer Service Issue,0.6668,American,"by the time the 2 hrs passed before i got a call back, the ticket was more $$. it wasn't my fault yet i had to pay extra","@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra"
568813570709782529,neutral,0.6915,,0.0,United,just emailed jim compton and jeff smisek so hopefully you pay attention now,@united just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now
569204692401590273,neutral,0.6667,,0.0,Southwest,"there's a current cancelled flightlation in indianapolis, my girlfriend is stranded. any ideas, or help you can provide?","@SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide?"
568027403462651905,positive,1.0,,,Southwest,thank you for finally making your boarding passes work with passbook,@SouthwestAir THANK YOU for finally making your boarding passes work with passbook
568080730150076416,negative,1.0,Bad Flight,0.6889,Delta,2nd time flying jetblue this year and my armrest tv controller doesn't work agian!!and that's the main reason i fly jetblue 😔😓😤,@JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue 😔😓😤
568272244792631296,negative,1.0,Late Flight,1.0,United,"ua5029 from ric, ua507 from ord, &amp; ua423 from den -all delayed for non-weather issues. way to go, youre batting 1.000! but no hotels","@united UA5029 from RIC, UA507 from ORD, &amp; UA423 from DEN -ALL DELAYED for non-weather issues. Way to go, youre batting 1.000! But no hotels"
567801343861092352,neutral,1.0,,,Delta,"i know where you guys jet! lol, but if you love me so much, help a brother out :) hot weather, great nightlife, 2-3 hour flight","@JetBlue I know where you guys jet! LOL, but if you love me so much, help a brother out :) Hot weather, great nightlife, 2-3 hour flight"
569666679963312129,negative,1.0,Cancelled Flight,0.6659,United,missed ktm flight due to ur cancelled flightlation. mike supervisor disgusting. now day late flight. no apology or upgrade offer to lhr from ord???,@united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting.  Now day Late Flight. No apology or upgrade offer to LHR from ORD???
569656884262793216,neutral,0.657,,0.0,US Airways,cancelled flightled the last part of a ticket and am confused from the email i received whether value remains. is there someone i can ask?,@USAirways Cancelled Flightled the last part of a ticket and am confused from the email I received whether value remains. Is there someone I can ask?
568123010638483456,negative,1.0,Customer Service Issue,1.0,US Airways,have him call me. i cant wait to see if anything happens. your service really sucks.#usairwayssucks,@USAirways Have him call me.  I cant wait to see if anything happens.  Your service really sucks.#usairwayssucks
569846302663688192,negative,1.0,Customer Service Issue,0.6834,American,no email no phone call no nothing. you've screwed with my flight and my family/friends flights. you cancelled flighted reservations for,@AmericanAir no email no phone call no nothing. You've screwed with my flight and my family/Friends flights. You Cancelled Flighted reservations for
568650058780041216,negative,1.0,Customer Service Issue,1.0,US Airways,"never flying #usairways again. horrible experience, terrible customer service.","@USAirways never flying #USAirways again. Horrible experience, terrible customer service."
567895584625020928,positive,0.6301,,0.0,United,"that made me so mad, but then i called the bag number, and that person was helpful and told me where the bag really was. (2/2)","@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)"
567688411289755648,negative,1.0,Cancelled Flight,0.6466,Southwest,flight was cancelled flightled and it won't let me rebook online. wait time on phone is too long. please help,@SouthwestAir flight was Cancelled Flightled and it won't let me rebook online. Wait time on phone is too long. Please help
569869374103793664,negative,1.0,Customer Service Issue,0.6569,American,it's not about the weather. it's about the fact that i can't get ahold of anyone to help. but you can tweet me back.,@AmericanAir it's not about the weather. It's about the fact that I can't get ahold of anyone to help. BUT you can tweet me back.
569003577613512704,negative,0.6498,Lost Luggage,0.6498,United,"how much longer will it take? it a guitar, not a royal commission!","@united how much longer will it take? It a guitar, not a royal commission!"
569597328522387456,negative,1.0,Flight Attendant Complaints,0.6928,US Airways,this is how concerned your gate attendants at c26 are this afternoon. #nocommunication #nocrew,@USAirways this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http://t.co/hFjYN2vtVj
567727159096385536,positive,0.6729,,,US Airways,thanks i hope i get to my destination,@USAirways  thanks I hope I get to my destination
570289724453216256,positive,1.0,,,Virgin America,i &lt;3 pretty graphics. so much better than minimal iconography. :d,@VirginAmerica I &lt;3 pretty graphics. so much better than minimal iconography. :D
570279106090274817,positive,1.0,,,US Airways,great job today from your team with a challenging weather delay on flight 1925 out of charlotte. #travel #friendlyteam,@USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam
569960833884803072,neutral,0.6771,,0.0,Delta,............. rt : our fleet's on fleek.,............. RT @JetBlue: Our fleet's on fleek. http://t.co/X7iLzqdwe2
568427853265571840,positive,0.7007,,,Delta,"no, but we're on the flight leaving from boston to seattle right now. :) flight 597","@JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597"
568126461477068800,negative,1.0,Customer Service Issue,1.0,Delta,"i may not make my connection and need to find out my options, yet no one is here.","@JetBlue I may not make my connection and need to find out my options, yet no one is here."
569924385387241474,neutral,0.6848,,0.0,Delta,😩😩😩“: our fleet's on fleek.,😩😩😩“@JetBlue: Our fleet's on fleek. http://t.co/BBHTlZgH2C”
568601750074236930,neutral,1.0,,,United,is z and d code airfare refundable?,@united is z and d code airfare refundable?
568204964742496256,positive,1.0,,,Virgin America,"thanks for that. been needing a way to make those austin trips from dca, and now you've come through!","@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!"
568619609101721601,negative,0.6315,Late Flight,0.3281,US Airways,that's the 1st sorry i received from your company. the least you could do is fly us home early at no extra charge.,@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.
568968761954443264,negative,1.0,Flight Booking Problems,0.6989,United,"tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice","@united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice"
568440527328120832,positive,0.6714,,,Southwest,superb choice - swa. i am a raving fan. they even take stress out of weather-relate flightd glitches! #custexp,@SouthwestAir @FortuneMagazine Superb choice - SWA. I am a raving fan. They even take stress out of weather-reLate Flightd glitches!  #custexp
569827329024913408,negative,1.0,Bad Flight,0.6606,United,an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever,@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever
569649712996823041,negative,1.0,Lost Luggage,1.0,American,arrived in lax from ord flight aa1657 no luggage,@AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE
569978312157589504,negative,1.0,Can't Tell,0.6781,American,"i ended up emailing my #complaint to customer.relations.com, hope that works. #travelproblems","@AmericanAir I ended up emailing my #Complaint to customer.relations@aa.com, hope that works. #TravelProblems"
568405095060099072,positive,1.0,,,United,thank you! off to la to do something very special.,@united Thank you! Off to LA to do something very special.
567876244722814976,neutral,1.0,,,Delta,sent,@JetBlue sent
569748316776325120,negative,0.6832,Customer Service Issue,0.3773,Virgin America,use another browser! 2015 &amp; a brand with a reputation built on tech response doesn't have a cross-browser compatible website?,@VirginAmerica Use another browser! 2015 &amp; a brand with a reputation built on tech response doesn't have a cross-browser compatible website?
568214091229224960,neutral,0.6805,,,Delta,anywhere!!,@JetBlue ANYWHERE!! http://t.co/FeFHPmFPlE
570279118438182913,positive,1.0,,,American,"great, thanks!","@AmericanAir great, thanks!"
570234625848696833,neutral,0.6917,,0.0,American,yes i do i am traveling to marsh harbor,@AmericanAir yes I do I am traveling to Marsh Harbor
567997819560333313,neutral,1.0,,,United,"do you mean ""fortunately""? i don't want my flight to be affected! 😉","@united Do you mean ""fortunately""? I don't want my flight to be affected! 😉"
567741884140093440,negative,0.6484,Late Flight,0.3407,US Airways,any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight?,@USAirways any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight?
569649277888106496,neutral,0.6809,,0.0,Southwest,got it. next time i will know about paying extra to make the a line.,@SouthwestAir got it.  Next time I will know about paying extra to make the A Line.
568601554275721216,positive,1.0,,,Delta,😃cool,@JetBlue @NinaDavuluri 😃cool
568075934609346560,negative,0.6819,Lost Luggage,0.6819,US Airways,"so we got her home, now we just need her bag. is there a direct desk number for savannah?","@USAirways So we got her home, now we just need her bag. Is there a direct desk number for Savannah?"
568444017106690048,positive,1.0,,,US Airways,thank you,@USAirways thank you
567775456678912000,negative,1.0,Can't Tell,1.0,United,you are really trying me today.,@united you are really trying me today.
569349932131487746,negative,0.6774,Late Flight,0.3763,United,"considering i'm now stuck in newark with virtually sleep in 30+ hours, i doubt it :/ hope car rentals are available","@united considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :/ hope car rentals are available"
569337170210607105,neutral,1.0,,,United,are there any upgrades avail to get us all on the same flight,@united are there any upgrades avail to get us all on the same flight
570050268588597248,negative,0.6847,Lost Luggage,0.6847,United,can you tell me how to file a claim for clothing that had to be purchased?,@united can you tell me how to file a claim for clothing that had to be purchased?
569698840149950464,neutral,1.0,,,Southwest,i know that not everybody on flight can be 1st time flying. but in case it is people in front deplane 1st not from the back?!?,@SouthwestAir I know that not everybody on flight can be 1st time flying. But in case it is people in front deplane 1st not from the back?!?
568086667258679296,positive,0.6955,,,Southwest,oh my gosh,@SouthwestAir @love_dragonss oh my gosh
568085571509334016,neutral,0.6889,,,Southwest,i've never met my favorite band and it would be sooo amazing to win destination dragons.,@SouthwestAir I've never met my favorite band and it would be sooo amazing to win destination dragons.
569611735696580611,negative,1.0,Customer Service Issue,0.3514,American,somehow between dfw and mia i got bumped from 12b all the way to 41g on 2312? what's up with that?,@AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that?
569875430951542784,negative,0.6817,Can't Tell,0.6817,Southwest,", you're really going to let and get the best of you?","@SouthwestAir, you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB"
568927281747505152,negative,1.0,Late Flight,1.0,United,2 days and 3 planes with mechanical issues? now over 1.5 hrs late flight sitting on this plane. this is insane!!,@united 2 days and 3 planes with mechanical issues?  Now over 1.5 hrs Late Flight sitting on this plane. This is insane!!
569913736774823936,positive,1.0,,,United,thank you very much for the help. we're do i pick up my bags aspen airport &amp; are they coming in today on flight911,@united thank you very much for the help. We're do I pick up my bags aspen airport &amp; are they coming in today on flight911
569592368518660096,negative,1.0,Customer Service Issue,1.0,US Airways,"as a gold dividends member, why can't i get anyone on phone to handle my cancelled flighted american flight tonight 😡","@USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight 😡"
567725232203390977,positive,0.703,,0.0,Southwest,thank you.,@SouthwestAir  Thank you.
568425272304934912,negative,1.0,Cancelled Flight,0.6676,Delta,"= worst. booked in oct. w/ email confirm &amp; never informed cancelled flightlation. instructed ""to mail written letter""","@JetBlue = WORST. Booked in Oct. w/ email confirm &amp; NEVER INFORMED Cancelled Flightlation. Instructed ""to mail written letter"" http://t.co/c7Kzbvf8h8"
569822277145133056,positive,1.0,,,American,thanks :-) good to be back safely. see you again soon!,@AmericanAir Thanks :-) Good to be back safely. See you again soon!
567887437998997504,negative,1.0,Customer Service Issue,1.0,Southwest,no one wants to commit to saying if this plane is getting cancelled flighted or not. customer relations is closed. patience gone.,@SouthwestAir No one wants to commit to saying if this plane is getting Cancelled Flighted or not. Customer relations is closed. Patience gone.
567790133224681472,neutral,1.0,,,Delta,marks 15th birthday with #a320 painted in 'blumanity' paint job,@JetBlue marks 15th birthday with @Airbus #A320 painted in 'Blumanity' paint job http://t.co/9vTFM7kNad
568449323895275520,negative,1.0,Late Flight,1.0,US Airways,any updates on flight 1917 from philly to la? been sitting at gate for close to 2 hours,@USAirways any updates on flight 1917 from Philly to LA?  Been sitting at gate for close to 2 hours
569736434803978240,positive,1.0,,,Delta,with the free wifi #impressive #flyfi,@JetBlue with the free wifi #impressive #FlyFi http://t.co/T1RYpzEBc8
569163241781403648,negative,1.0,Lost Luggage,1.0,US Airways,- i'm currently missing a basketball game due to your lost bag policy #terribleservice #wheresmyrefund,@USAirways - I'm currently missing a basketball game due to your lost bag policy #terribleservice #wheresmyrefund
568626969983750145,negative,1.0,Can't Tell,0.3418,US Airways,why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket?,@USAirways why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket?
568928486188032000,positive,1.0,,,Southwest,i'm on the 10:55 flight! everyone has been so nice and helpful! i'm just hoping we'll get to fly out! thank you! ;),@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;)
569459836389335040,negative,1.0,Lost Luggage,0.3732,US Airways,your airline also delayed our bags to us for 4 hours &amp; refused to ship them to our local airport #disappointed #stillbagless,@USAirways your airline also delayed our bags to us for 4 hours &amp; refused to ship them to our local airport #disappointed #stillbagless
568824637267685377,negative,1.0,Customer Service Issue,1.0,Virgin America,do you guys know your check-in links from emails are broken?,@VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr
567890265416945664,neutral,0.6925,,,Delta,'s new ceo seeks the right balance to please passengers and wall ... - alaska highway news,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Alaska Highway News http://t.co/tynchOeLac
567807014388154368,negative,1.0,Customer Service Issue,1.0,Delta,"tried calling multiple times, i just wait and when it finally connects i get hung up on","@JetBlue tried calling multiple times, i just wait and when it finally connects i get hung up on"
569165654848204800,positive,1.0,,,Southwest,.what a great first night. #destinationdragons,@SouthwestAir  @TheEllenShow @Imaginedragons  @kdepetro313 .what a great first night. #DestinationDragons http://t.co/N3LrFo4UaY
567750529620697088,negative,1.0,Can't Tell,0.6551,Southwest,you need to be more accommodating to your loyal customers. not happy now!,@SouthwestAir You need to be more accommodating to your loyal customers. Not happy now!
569975287364001792,negative,1.0,Customer Service Issue,0.3964,American,"while listening to a delay message on my phone, another delay message was coming in. get your shit together!","@AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together!"
569879696093126656,negative,1.0,Customer Service Issue,0.6611,American,it's more than technical problems. #frustrated #answerthephone res. on hold and can't get thru to use a credit to pay for it,"@AmericanAir it's more than technical problems. #frustrated #answerthephone 
Res. on hold and can't get thru to use a credit to pay for it"
569891937924358145,negative,0.6448,Cancelled Flight,0.6448,American,cancelled flighting my flight today because of weather in dallas without being charged?,@AmericanAir Cancelled Flighting my flight today because of weather in Dallas without being charged?
569311498301870080,neutral,0.653,,,Virgin America,if only you guys had flights from cmh.,@VirginAmerica If only you guys had flights from CMH.
569174723877146625,negative,0.6725,Customer Service Issue,0.6725,Delta,had me on hold foreverrrrrr,@jetblue had me on hold foreverrrrrr
569605258621661184,positive,1.0,,,US Airways,ann marie at lga is the best ticket agent ever! #excellentcustomerservice,@USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice
570051991277342720,neutral,0.6207,,,Virgin America,nice rt : vibe with the moodlight from takeoff to touchdown. #moodlitmonday #sciencebehindtheexperience,Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP
568196117147463680,negative,1.0,Can't Tell,0.6501,Delta,while i appreciate that you actually responded i travel way too much for you to tell me coffee is not a basic option,@JetBlue while I appreciate that you actually responded I travel way too much for you to tell me coffee is not a basic option
569865823415902208,neutral,1.0,,,US Airways,can you add my ktn to an existing reservation?,@USAirways can you add my KTN to an existing reservation?
569232650965102592,negative,1.0,Late Flight,0.6402,United,4 of us are stranded and flying from new orleans to huston tonight and we will be stuck there for two days. rather fly than wait.,@united 4 of us are stranded   And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.
567900433542488064,negative,1.0,Cancelled Flight,1.0,Southwest,"i am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one cancelled flightled","@SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled"
569699279566016512,negative,1.0,Can't Tell,0.3464,US Airways,"just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work.","@USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work."
568454051144339456,negative,1.0,Bad Flight,1.0,US Airways,if you could change your name to and do what they do...that'd be awesome. also this plane smells like onion rings.,@usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings.
569197910895812608,neutral,1.0,,,Southwest,any official word whether flight 3403 from bwi to manchester is cancelled flightled? i've got an 8hr drive in snow if it is 😢,@SouthwestAir any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is 😢
569347125575725057,negative,1.0,Cancelled Flight,0.6735,Southwest,been waiting for 70 minutes on hold because yall cancelled flightled my return flight. answer the phone!!!,@SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!
569941247546286080,negative,1.0,Bad Flight,0.6633,Southwest,your checkin is lame for business. really last seat? i have broad shoulders haha,@SouthwestAir  your checkin is lame for business. Really last seat? I have broad shoulders haha
570222748615598081,neutral,1.0,,,US Airways,i know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏,@USAirways I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏
568440681531875328,negative,0.6966,Flight Booking Problems,0.3708,Delta,hey guys! your flight booking problems system ran my first and middle names together at time of flight booking problems. is that going to be a #tsanightmare ?,@JetBlue Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ?
569618327078887424,negative,1.0,Cancelled Flight,0.7021,American,"flt cancelled flighted, rescheduled to bad time. tried 800# 3hrs. website states can't do online=useless website. help?","@AmericanAir Flt Cancelled Flighted, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help?"
568926656615690240,positive,0.662,,,Southwest,thank you. see u next wednesday in fll. save me some peanuts,@SouthwestAir thank you. See u next wednesday in FLL. Save me some peanuts
569200932577280000,negative,1.0,Customer Service Issue,0.6792,Southwest,i wrote to your customer support on monday re: a cancelled flighted flight but haven't heard back. any idea what's up? thanks.,@SouthwestAir I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks.
568486436355346432,negative,1.0,Bad Flight,1.0,US Airways,we bought our tickets months ago. had seats together for all 6. haven't changed flight. now 4 kids seats are scattered on plane.,@USAirways we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane.
568750153315676160,negative,1.0,Customer Service Issue,0.6931,US Airways,on flight 1839 waiting for weight and balance info for the past 30 minutes!!!,@USAirways on flight 1839 waiting for weight and balance info for the past 30 minutes!!!
569317490276360193,negative,1.0,Flight Booking Problems,1.0,US Airways,hey. i hve cancelled flightled flght &amp; on hold for 30 min nw 4 rebook. website not working. can u give me some insight if i dm conf #?,@USAirways Hey. I hve Cancelled Flightled flght &amp; on hold for 30 min nw 4 rebook. Website not working. Can u give me some insight if I DM conf #?
569643344462262274,negative,0.6512,Customer Service Issue,0.6512,American,#nothelpful mt : our call volume is extremely high today. our apologies. please continue contacting reservations for assistance.,#nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance.
569700247275876352,negative,1.0,Can't Tell,0.6704,United,time to give up my 1k status and switch to - you are so terrible i can't even describe.,@united time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe.
568149201466617856,negative,1.0,Late Flight,1.0,United,as a million miler i've been delayed plenty. never in the amateurish way does it. i'd be embarrassed to be affiliated.,@united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated.
568882601261273089,negative,1.0,Customer Service Issue,0.648,United,"its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark","@united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark"
568118442454355968,positive,1.0,,,Delta,thanks!,@JetBlue thanks!
569855866255462401,neutral,1.0,,,American,will 2396 be cancelled flightled tonight?,@AmericanAir Will 2396 be Cancelled Flightled tonight?
569423132240556033,neutral,1.0,,,Delta,should i expect delays at dca for 7am departure? going to orlando on flight 723,@JetBlue should I expect delays at dca for 7am departure?  Going to Orlando on flight 723
570008005774860289,neutral,0.6479,,0.0,Delta,alright... someone has to stop this! rt : our fleet's on fleek.,Alright... Someone has to stop this! RT @JetBlue: Our fleet's on fleek. http://t.co/lchVJoliDg
569586189776371712,positive,0.6634,,,Delta,thanks for replying-i feel a little better we'll see how it goes ☺️✈️,@JetBlue thanks for replying-I feel a little better we'll see how it goes ☺️✈️
569544350364889088,negative,1.0,Damaged Luggage,0.667,United,“: it looks like form the photo that something burst out of your luggage. is this correct? ^jh” always blame the customer,“@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer
568045766280933377,positive,0.6663,,0.0,Delta,thanks . next up we will see how the slog from jfk to the city goes!,Thanks @JetBlue. Next up we will see how the slog from JFK to the city goes!
569954670006763520,negative,1.0,Customer Service Issue,1.0,United,"not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i cancelled flighted.","@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted."
569787573725491200,negative,0.6864,Can't Tell,0.3523,American,me because it might not be so urgent for you but it really is for me. (5),@AmericanAir me because it might not be so urgent for you but it really is for me. (5)
569589829735821312,neutral,1.0,,,United,what does dm the confirmation @ mean???,@united What does DM the confirmation @ mean???
568068509613178880,negative,1.0,Bad Flight,1.0,United,"thanks for reaching out. the seat was hard, not enough cushion. ok for short flight. btw, ua6465 flight and crew were great!","@united thanks for reaching out. The seat was hard, not enough cushion. OK for short flight. BTW, UA6465 flight and crew were great!"
568996669167181824,negative,1.0,Customer Service Issue,1.0,US Airways,at which point in told they have sold my voucher because i wasn't fast enough,@USAirways at which point in told they have sold my voucher because I wasn't fast enough
569942011916259330,negative,0.6326,Customer Service Issue,0.6326,American,really appreciate the great customer service... one of your service agents just hung up on me when asking legitimate questions,@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions
570245840612265985,positive,0.6523,,,Southwest,"4 moms, 4 careers, 1 day trip to la. #intuitlife #leanin #southwestairlines","@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq"" #southwestairlines"
570229222662410240,negative,0.6974,Customer Service Issue,0.3755,American,"i'll be sticking with in the future. no change fees, first bag free, and stellar customer service.","@AmericanAir I'll be sticking with @southwest in the future. No change fees, first bag free, and stellar customer service."
569843331930263552,negative,1.0,Customer Service Issue,0.6708,American,trying to get thru to agent since last night b/c aa changed our flight to 2 days from now. infuriating! we need to get to sea!,@AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!
569856874604048385,negative,1.0,Customer Service Issue,0.6952,US Airways,thank you. the website crashing for me.,@USAirways Thank you. The website crashing for me.
568554542897307648,positive,1.0,,,Delta,same exact flight too. love jetblue. really want to fly with ya'll. but that's a little pricey for basic (not mint). bos to sfo.,@JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO.
569915941192015872,neutral,1.0,,,Virgin America,"""you down with rnp?"" ""yeah you know me!""","@VirginAmerica ""You down with RNP?"" ""Yeah you know me!"""
569220243123544065,positive,0.6778,,0.0,US Airways,thanks for getting us on ur plane. awesome flight attendant who is making us smile after difficult travel. #customerservice,@USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice
570192546367975424,negative,1.0,Customer Service Issue,1.0,American,your customer relations dept has one-way e-mail. how is not allowing responses helpful?,@AmericanAir Your customer relations dept has one-way e-mail. How is not allowing responses helpful?
570018836239364096,negative,1.0,Customer Service Issue,1.0,US Airways,what's up with flight 5545 no gate agent or plane at phx b18? nice customer service.,@USAirways what's up with flight 5545 no gate agent or plane at PHX B18?  Nice customer service.
569636013443719169,negative,1.0,Late Flight,0.6907,United,now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off,@united now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off
569288008144330752,negative,1.0,Customer Service Issue,0.6813,Southwest,hey... why don't you add the intl number to your error when checking in. going on 6 hrs looking for a way to checkin. #cancun,@SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun
569245856680914944,negative,1.0,Late Flight,1.0,US Airways,this is ridiculous. you delayed my husband's flights &amp; made him miss his connection. told him to leave his bags. sent him (1/3),@USAirways This is ridiculous. You delayed my husband's flights &amp; made him miss his connection. Told him to leave his bags. Sent him (1/3)
569844028365275136,negative,1.0,Lost Luggage,1.0,American,pathetic answer. just found out my bag has been sitting at lga for 20 hours and no call from you to lmk or delivery of bag. bad,@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD
569055189988024320,neutral,0.626,,0.0,United,: page united values your tweet b/c it's so rare that they receive tweets complimenting their service...most are fake.,@united @paigeworthy : page United values your tweet b/c it's so rare that they receive tweets complimenting their service...most are fake.
569627477200535552,negative,0.6459999999999999,Customer Service Issue,0.3326,US Airways,what's the deal with the flight computer network?,@USAirways what's the deal with the flight computer network?
568183785558310914,positive,0.6196,,0.0,Delta,yes that's true but they are a bit pricey i will look into it further. love you guys.,@JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys.
570019476235788288,negative,1.0,Lost Luggage,0.366,United,"the proper response: sorry for your wait, what flight # were you on so we can look into the issue. that's how would handle.","@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle."
568168661732724736,positive,1.0,,,United,"well, thanks for not charging me for switching my two cancelled flightled flights anyway. that was pretty nice. #stillmakingmepoorthough","@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough"
569947174571675648,negative,1.0,Customer Service Issue,1.0,United,i'd thank you - but you didn't help. taking 6 hours to reply (so i get a message in the middle of the night) isn't actually helpful,@united I'd thank you - but you didn't help.  taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful
567811236231954433,positive,0.6471,,,United,jt thanks for your help i’ll complete the form once we are back home,@united JT thanks for your help I’ll complete the form once we are back home
570287638084763648,negative,1.0,Late Flight,0.6585,American,come on i just want to go home i can't miss another day of work #stuckinmemphis #texasisclosed,@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed
568611413687603200,negative,1.0,Late Flight,1.0,United,i missed it. set up in a hotel. flights delayed in sfo for 6+ hours. missing all the wedding festivities of my friend. 😞,@united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞
568426494554480640,positive,1.0,,,Delta,definitely!,@JetBlue definitely!
570016325667557376,positive,1.0,,,United,@ denver international airport,@united @reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3
570272186419847168,neutral,1.0,,,Southwest,i have a 5:30 flight out of birmingham tomorrow night. can i reschedule it for an earlier flight because of the expected snow?,@SouthwestAir I have a 5:30 flight out of Birmingham tomorrow night. Can I reschedule it for an earlier flight because of the expected snow?
569462004332646400,positive,1.0,,,Delta,okay thank you! i'll check with them again!,@JetBlue okay thank you! I'll check with them again!
570251472203587584,positive,0.635,,0.0,United,"wow. what a deal. again, 30+ plus seats available. easy change to make a customer happy.","@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy."
569879528891416577,positive,0.6289,,0.0,United,"been solved, they finally picked up the second time i called, thanks for the response jh! 7:21 to dulles works!","@united been solved,  they finally picked up the second time I called,  thanks for the response JH!  7:21 to dulles works!"
569527848131637248,positive,0.66,,,Delta,"if i had my tux, it'd be a date! #umosaicmecrazy","@JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http://t.co/hap4gboSTU"
567875974869680128,positive,0.6989,,,Delta,app just reminded me i will be flying to #fll in 2 weeks. #chillycvz #thankgoodness #family #friends #sunshine,@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine
569842929860263936,negative,1.0,Customer Service Issue,0.6531,American,"called last night, after 10hrs got call back, can i get a one day pass to admirals club? i'm going to be spending 7hrs in dfw","@AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW"
569925171294953473,positive,1.0,,,American,"sure, thank you!","@AmericanAir sure, thank you!"
570274057729519617,neutral,1.0,,,US Airways,is there a phone number or email address to customer service?,@USAirways is there a phone number or email address to customer service?
570014299625787392,negative,1.0,Late Flight,0.7004,American,now a delay to the rebooked flight?!,@AmericanAir now a delay to the rebooked flight?!
570023232851419136,negative,1.0,Customer Service Issue,0.6816,United,stressed and rude agents. overwhelmed by delyd flight las-den 1657. yelling at several people. not pretty. this is #friendlyskies??,@united  Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??
569679642447052800,negative,1.0,Customer Service Issue,0.3718,United,why do i have to give up my leg room so these 4 people (not in my row) can fill the bin? pls start charging.,@united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin?  Pls start charging. http://t.co/2nY5TuXFqf
569734868344684544,negative,1.0,Lost Luggage,1.0,US Airways,yet again your staff in philadelphia failed to send my luggage home with me. #alwayshappensthere #angrytraveler,@USAirways yet again your staff in Philadelphia  failed to send my luggage home with me. #alwayshappensthere #angrytraveler
568080542345895937,negative,0.6344,Can't Tell,0.3419,Delta,"it's on me, ! that's not what you said last night, though... :(","It's on me, @JetBlue! That's not what you said last night, though... :("
569938487920566272,negative,1.0,Lost Luggage,0.6528,US Airways,yes. it says bag is being delivered. the local number says not open. asked main # for cust service got hung up on.,@USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on.
568055509795901440,negative,1.0,Can't Tell,0.6621,United,"in other words... sorry, not sorry. plenty of other airlines... and i travel a lot.","@united in other words... sorry, not sorry.  Plenty of other airlines... and I travel A LOT."
569617704644165632,negative,0.6854,Late Flight,0.6854,US Airways,cstsvc in phl honors ur system over my reality. no rcd of change in hpn. now extra hours in phl or $75 to get to cle.,@USAirways CSTSVC in PHL honors UR system over my reality. No RCD of change in HPN. Now extra hours in PHL or $75 to get to CLE.
568148807684198401,positive,1.0,,,Southwest,thanks for the follow up. so glad to get my bag back.,@SouthwestAir thanks for the follow up. So glad to get my bag back.
569638848214507520,positive,1.0,,,Delta,thanks for help. can't wait to travel with! and get out of the snow.,@JetBlue thanks for help. Can't wait to travel with! And get out of the snow.
569673773567381505,negative,1.0,Customer Service Issue,1.0,American,"also the problem is not calling us at all. other airlines send an automatic call and email, and they rebook as a courtesy.","@AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy."
569495613173309441,negative,0.6604,Late Flight,0.6604,US Airways,"never heard back, but this would help: any chance i could bump up my flight time closer to 3pm today? i'm on flight 3960.","@USAirways Never heard back, but this would help: Any chance I could bump up my flight time closer to 3pm today? I'm on flight 3960."
569612035585155073,negative,1.0,Lost Luggage,0.3557,American,leave our luggage in the baggage claim without any previous information! that's not the deal!!,@AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD
568022411783888896,negative,1.0,Cancelled Flight,1.0,US Airways,5534. that's the flight i was placed on after original flight to charlotte was cancelled flightled. now 5534 is on 1hr delay,@USAirways 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled.  Now 5534 is on 1hr delay
569340402786025472,negative,1.0,Customer Service Issue,0.6559,US Airways,"he waited over two hours on the phone, had to book and get to mi, family member very ill, time of the essence","@USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence"
570266233003741184,neutral,0.6925,,0.0,American,i bet they do! i'm sure they have some form of wear and tear on their skin. i hope they will survive the rest of the winter xxx,@AmericanAir I bet they do! I'm sure they have some form of wear and tear on their skin. I hope they will survive the rest of the winter xxx
567885401714589696,negative,1.0,Lost Luggage,1.0,United,"i am a frequent user. congrats u only lost my bags once in 20 years. problem, it was today and your staff were rude!😢 still no bag!","@united I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!😢 still no bag!"
568222514956013568,negative,0.6591,Flight Booking Problems,0.3523,Southwest,"have a flight from oakland to sna at 7:30, and i asked if i can take 5:30, even there are 5 empty sests. answer is ""no"". :(","@SouthwestAir have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is ""No"". :("
568962547891736576,neutral,0.6904,,,Southwest,booked the 8th.... save me an emergency exit... gotta stretch out,@SouthwestAir booked the 8th.... Save me an emergency exit... Gotta stretch out
569620910019182592,negative,1.0,Late Flight,1.0,Delta,"you've let me down. 2:15 delay at jfk because of inbound flight from syracuse, really? #ishouldhavedriven","@JetBlue you've let me down. 2:15 delay at JFK because of inbound flight from Syracuse, really? #ishouldhavedriven"
568228746697814016,negative,1.0,Late Flight,0.6702,US Airways,it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far,@USAirways it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far
570236169310437376,neutral,0.6667,,0.0,Southwest,will flight 2155 that arrives at e11 be a penguin plane?,@SouthwestAir @PHLAirport Will Flight 2155 that arrives at E11 be a penguin plane?
568126621611372545,negative,1.0,Flight Attendant Complaints,0.6867,US Airways,"the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is ""i don't really know what happened""","@USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is ""I don't really know what happened"""
568880408701435904,neutral,1.0,,,Southwest,i'm on the 110 lol has anyone arrived yet??,@SouthwestAir I'm on the 110 lol has anyone arrived yet??
568417968230694912,neutral,0.6554,,0.0,United,- who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat,@united - who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat
569562383489896448,neutral,0.6940000000000001,,0.0,United,"why not charge for 2nd carryon instead of checked bag? less jockeying for overhead space, happier passengers, more ontime departures","@United why not charge for 2nd carryon instead of checked bag? Less jockeying for overhead space, happier passengers, more ontime departures"
568234631465734144,negative,1.0,Customer Service Issue,1.0,United,#customerservice #fail long time flyer switching airlines #frustrated,@united #CustomerService #fail long time flyer switching airlines #frustrated
568941851228528642,positive,0.6889,,0.0,United,you suck. you're the best.,@united you suck. @SouthwestAir you're the best.
569901925358968832,negative,0.7022,Flight Booking Problems,0.7022,Southwest,just got companion pass and trying to add companion flgt but get purchase.error.invalid_loyalty_member_account_status. help!,@SouthwestAir Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!
569277512892551168,positive,1.0,,,Southwest,gate attendant at mccarran c16 (vegas to dallas) went above and beyond. after a long day of frustration it was welcome.,@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.
569243807331409920,neutral,1.0,,,Delta,hey! check it out!! it's snowing in boston. who could have predicted such a thing?!,@JetBlue Hey! Check it out!! It's snowing in Boston. Who could have predicted such a thing?! http://t.co/ufyxXkIsa3
569621228048089088,negative,0.7107,Cancelled Flight,0.7107,American,"1491 den -&gt; dfw. we don't want to be ticketed on a new flight, just refunded for our cancelled flighted flight.","@AmericanAir 1491 DEN -&gt; DFW. We don't want to be ticketed on a new flight, just refunded for our Cancelled Flighted flight."
569909224521641984,negative,1.0,Customer Service Issue,0.6771,Virgin America,i can't check in or add a bag. your website isn't working. i've tried both desktop and mobile,@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y
568929641756368896,neutral,0.6447,,0.0,Southwest,how can customers get in touch with you internationally from mexico for lost baggage,@SouthwestAir how can customers get in touch with you internationally from Mexico for lost baggage
568184134666981376,negative,0.6779999999999999,Can't Tell,0.6779999999999999,Delta,"if u want to be helpful save me the trip from westchester cty to jfk, plus parking - my info is in the photo","@JetBlue if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http://t.co/JI7xkS2jkk"
569672905270800385,negative,1.0,Customer Service Issue,1.0,American,how can you not be taking calls? i need to change my flight!,@AmericanAir how can you not be taking calls? I need to change my flight!
569641785347059712,negative,1.0,Lost Luggage,1.0,American,"lost my wife's luggage and nobody gives you and answer, all they say is go here or call there.","@AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there."
569075488926371841,neutral,1.0,,,United,we are trying to go as far away from king'scollegelondon as possible for #charity today. would you help us ? #jailbreak #rag,@united we are trying to go as far away from King'sCollegeLondon as possible for #charity today. Would you help us ? #jailbreak #RAG
568476370130628608,negative,1.0,Flight Booking Problems,1.0,United,your website was down all day yesterday- tried 3x put all info in&amp;didnt go thru- today the flight i bought went up!,@united your website was down all day yesterday- tried 3x put all info in&amp;didnt go thru- today the flight I bought went up!
568147319155073024,negative,0.6409,Flight Booking Problems,0.6409,United,", thanks, but i didn't want to see 'we've started your flight search over' or 'the fare &amp; rules for this itinerary has changed' again","@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare &amp; rules for this itinerary has changed' again"
570008684413104128,neutral,1.0,,,US Airways,i have a question. i need to talk to someone by email. can you give me your email address? thanks.,@USAirways i have a question. i need to talk to someone by email. Can you give me your email address? Thanks.
570053952856854528,negative,1.0,Late Flight,0.6514,American,4369. about 4 flights all using same gate w/buses to the planes. awful boarding process. hour and a half late flight,@AmericanAir 4369. about 4 flights all using same gate w/buses to the planes.  Awful boarding process. Hour and a half Late Flight
568652268305666048,positive,1.0,,,Delta,"love you, bae. #jetbae","@JetBlue Love you, bae. #JetBae"
567811093369790464,neutral,0.6857,,0.0,Southwest,we're flying out tomorrow! please dont cancelled flight!! lol 😜✈️,@SouthwestAir we're flying out tomorrow! PLEASE DONT Cancelled Flight!! Lol 😜✈️
569186566247051265,negative,1.0,Lost Luggage,0.6785,United,bags arrived - i sure miss the customer focused days when i used to fly here's hoping wakes up,@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up
569683741779599361,negative,1.0,Customer Service Issue,1.0,Southwest,but to make us tru to find space in other flights. this customer service is as bad as .,@SouthwestAir but to make us tru to find space in other flights.  This customer service is as bad as @SpiritAirlines.
569385087424458752,neutral,1.0,,,Delta,download jeokoo the american app for air travelers,@JetBlue @SouthwestAir @VirginAmerica @AmericanAirBR download jeokoo the American app for air travelers
567887646162161664,negative,1.0,Lost Luggage,1.0,Southwest,i left my ipad on my flight 1831 from erw to den. i opened claim 442998. it has so many memories on it. plz help get it back.,@SouthwestAir I left my iPad on my flight 1831 from ERW to DEN. I opened claim 442998. It has so many memories on it. Plz help get it back.
569586373042278400,negative,1.0,Late Flight,0.3594,United,"cmh gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min late flight trying to figure out issue #bringbackrealstaff","@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff"
569700277244141568,positive,1.0,,,Southwest,thanks for helping my mom after wouldn't let her get on her plane in orlando! you're the best! #customerservice,@SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice
569604994825105408,negative,1.0,Customer Service Issue,0.7094,American,. you neglected to mention the $200 fee per ticket. i had a medical reason and still have had to jump thru hoops.,@AmericanAir. You neglected to mention the $200 fee per ticket.  I had a medical reason and still have had to jump thru hoops.
568574897988874240,positive,0.6775,,0.0,Delta,"no, they're too busy being awesome and trying to get us out asap. i'll deal.","@JetBlue no, they're too busy being awesome and trying to get us out ASAP. I'll deal."
570100438487314432,negative,1.0,Flight Attendant Complaints,0.3449,United,32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing,@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing
569300522705883136,positive,0.6747,,,Delta,thank you!,@JetBlue thank you!
568636400419151873,neutral,0.6694,,,Delta,thanks for the help,@JetBlue thanks for the help
569536791830798336,negative,1.0,Lost Luggage,1.0,US Airways,"worse experience. clt to dc. oversold by 20, lost carry on luggage.cancelled flightled connecting flight to nyc. #flydelta","@USAirways worse experience. Clt to DC. Oversold by 20, lost CARRY ON luggage.Cancelled Flightled connecting flight to NYC. #flydelta"
570204309041893376,positive,0.7012,,,Delta,sooo earlier i said i couldnt fly with you for my school trip but now i can! 😏,@JetBlue sooo earlier i said i couldnt fly with you for my school trip but now i can! 😏
569942903683813376,positive,1.0,,,Virgin America,"not worried, it's been a great ride in a new plane with great crew. all airlines should be like this.","@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this."
569696793652371456,negative,1.0,Can't Tell,1.0,American,is the worst airline to ever travel with!!!! the worst!! they're equivalent to dirt!!!!!!,@AmericanAir  is the worst airline to ever travel with!!!! The worst!! They're equivalent to DIRT!!!!!!
569361898581467136,negative,1.0,Customer Service Issue,1.0,US Airways,i have been on hold for over one hour waiting to reschedule a flight. how much longer should i expect?,@USAirways I have been on hold for over one hour waiting to reschedule a flight. How much longer should I expect?
569923825179054081,positive,1.0,,,Delta,hopefully now my application for jetblue donut designer will finally go through the proper channels.,@JetBlue Hopefully now my application for JetBlue donut designer will finally go through the proper channels.
568611514711552000,neutral,1.0,,,United,what happens on 9:11 a.m. of 9/11 2spooky 4me m8 such spook much scare,@united What happens on 9:11 a.m. of 9/11 2spooky 4me m8 such spook much scare
568639461648502784,positive,0.6809,,,Southwest,"flying with you in about 2 weeks, bringing blankets bc it's freezing!😜","@SouthwestAir Flying with you in about 2 weeks, bringing blankets bc it's freezing!😜"
569919996568215552,positive,1.0,,,American,f-a-n-t-a-s-t-i-c!! thanks again for coming thru with great customer service!,@AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service!
570122962726039552,negative,0.6537,Can't Tell,0.3504,American,*does = doesn't,@AmericanAir *does = doesn't
569690603547697152,negative,1.0,Customer Service Issue,0.6619,American,i will be writing a very detailed letter to you all about this experience today. i have never experienced such awful cs ever,@AmericanAir i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever
569586743831191552,positive,1.0,,,Southwest,you guys rule. i will dm you. &lt;3 thank you.,@SouthwestAir you guys rule. I will DM you. &lt;3 Thank you.
570071350133579776,negative,1.0,Can't Tell,0.6779999999999999,US Airways,"yes, but i had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-/","@USAirways yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-/"
570283571941924864,negative,1.0,Customer Service Issue,0.6806,United,- i would have loved to respond to your website until i saw the really long form. in business the new seats are bad,@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad
570292174044200963,negative,1.0,Cancelled Flight,1.0,Delta,cancelled flighted my flight. went with another airline 2 leave 2day. they cancelled flighted also. called jetblue &amp; got same flight but now $250 more👺,@JetBlue Cancelled Flighted my flight. Went with another airline 2 leave 2day. They Cancelled Flighted also. Called JetBlue &amp; got same flight but now $250 more👺
569341160482856960,negative,0.6702,Lost Luggage,0.6702,Delta,still waiting for bags from flight 26. it landed an hour ago.,@JetBlue still waiting for bags from flight 26. It landed an hour ago.
570028083606122497,positive,1.0,,,American,"thanks, me too","@AmericanAir thanks, me too"
570291492545298432,neutral,1.0,,,United,i lost a voucher that i was given in miami aeroport on jan 26. i did not use it.,@united I lost a voucher that I was given in Miami aeroport on jan 26. I did not use it.
567722294680641538,negative,0.6492,Cancelled Flight,0.6492,Southwest,hi-my flight (bna to lga) was cancelled flighted this morning--#1814. looks like other flights out of bna are taking off. any chance?,@SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?
568809617087696897,negative,1.0,Customer Service Issue,1.0,United,that link is not helpful as it does not put me in touch with management,@united that link is not helpful as it does not put me In touch with management
569333637382053889,negative,1.0,Lost Luggage,1.0,Southwest,a week after valentines day..not feeling the #luv. going on 11 hrs and don't my bags aren't even coming w me.,@SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me.
568206634758983681,negative,1.0,Can't Tell,1.0,Delta,u suck big donkey balls!,@JetBlue u suck Big Donkey Balls!
570247180734353408,neutral,0.6579,,0.0,American,oh they seem to have reappeared now lol,@AmericanAir Oh they seem  to have reappeared now lol
569259238989688833,negative,1.0,Late Flight,0.3488,Southwest,- holding us hostage for about an hour with no updates if they are taking us to ny or not. what's going,@SouthwestAir - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair
570238126347714560,negative,0.6796,Customer Service Issue,0.6796,Delta,thank you for credits. however; i submitted complaints about the property on vacation package. hope you listen!,@JetBlue Thank you for credits. However; I submitted complaints about the property on vacation package. Hope you listen!
567771662167179264,negative,1.0,Can't Tell,0.6632,Delta,heard about the charge for 1st bag and tighter seats - no need to be a loyal jb customer anymore!,@JetBlue heard about the charge for 1st bag and tighter seats - no need to be a loyal JB customer anymore!
570247027117797376,negative,0.6633,Customer Service Issue,0.3367,United,it was credit from my last trip that never came in the mail!,@united it was credit from my last trip that never came in the mail!
569971648876584960,negative,1.0,Can't Tell,0.6633,United,"found a group of people who actually hates people more than isis, thats right united airlines.","@united  found a group of people who actually hates people more than ISIS, thats right United Airlines."
569660461601447936,negative,1.0,Customer Service Issue,0.3542,United,thanks for making everyone wait in the dark for an hour while newark tries to figure out which gate to go to. #incompetence,@united thanks for making everyone wait in the dark for an hour while Newark tries to figure out which gate to go to. #incompetence
570250554670125056,neutral,0.6765,,,Southwest,thank you!,@SouthwestAir Thank you!
569269594386526209,positive,0.6276,,,US Airways,"woohoo! he still has 1 more flight but so happy to hear they're in the air, just about cried! (must be the preggo hormones!) thx!","@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!"
569678568692719616,negative,1.0,Customer Service Issue,0.6873,US Airways,"us airways don't care for customers. worst experience today with us airways.. myself, wife and toddler","@USAirways   US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler"
569941314713726976,neutral,0.6525,,,Delta,😩😩😩 “: our fleet's on fleek.,😩😩😩 “@JetBlue: Our fleet's on fleek. http://t.co/46am1BSi2G”
569638479157723136,neutral,0.6682,,0.0,US Airways,so any ideas when the it geeks will plug in the servers so 639 can be on its way to phx?,@USAirways So any ideas when the IT Geeks will plug in the servers so 639 can be on its way to PHX?
569934460617039872,neutral,1.0,,,American,"when did american airlines start flying to and from siberia? wait, this is the usa? oy!","@AmericanAir @MattThomasNews When did American Airlines start flying to and from Siberia? Wait, this is the USA? Oy!"
570257660123193345,negative,1.0,Bad Flight,0.3614,American,any reason why my 1463 flight to chicago is boarding and i still don't have a seat assignment? seriously?,@AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?
570016198747758593,positive,1.0,,,United,thank you for responding so quickly with a helpful tool!,@united Thank you for responding so quickly with a helpful tool! @dustyob
570033099939184641,positive,1.0,,,American,"just received it, actually. thank you!!!!!!!!!","@AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!"
570011341483843584,neutral,0.6799,,,Virgin America,dream,@VirginAmerica  DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx
567802008292564992,negative,1.0,Late Flight,1.0,US Airways,flight #654 sitting at jfk with delays for 3-1/2 hrs! no employees to load bags? #terrible,@USAirways flight #654 sitting at JFK with delays for 3-1/2 hrs! No employees to load bags? #terrible
569961398551379968,negative,0.6751,Flight Booking Problems,0.3649,American,we don't mind the fee! we were told we can't change name on ticket at all.,@AmericanAir We don't mind the fee! We were told we can't change name on ticket at all.
568591705802469376,negative,1.0,Customer Service Issue,0.6572,United,5.5hrs late flightr and you still can't figure it out. random text updates. #embarrassing #ua3728,@united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X
570241070577139713,negative,1.0,Late Flight,1.0,American,"sitting on plane in columbus, supposed to leave an hour ago. now the mechanic can't find a tool to service the shock absorber.","@AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber."
568629820306952192,positive,0.6691,,,Delta,that is great. but once it gets to buffalo will it be able to leave and get to jfk? or there's issues still at buffalo airport?,@JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport?
568447131431931904,neutral,1.0,,,Southwest,question all. when will i receive my yearly bonus point accumulation? i think it's around now but not sure. thanks! :),@SouthwestAir question all.  When will I receive my yearly bonus point accumulation? I think it's around now but not sure.  Thanks! :)
569654946179579904,negative,1.0,Late Flight,1.0,United,ua1565 iah -&gt; sjo is delayed by like 1.5 hours. crazy!,@united UA1565 IAH -&gt; SJO is delayed by like 1.5 hours. Crazy!
570230527032229889,negative,1.0,Can't Tell,0.6661,US Airways,your policy needs a serious revision for babies. fortunately i have choices and choose from here on out.,@USAirways Your policy needs a serious revision for babies.  Fortunately I have choices and choose @Southwest from here on out.
569596783011217408,negative,0.6633,Cancelled Flight,0.3367,US Airways,2nd plane forced to get off due to mech and wait for 3rd need housing and meals in stt need help b4 we arrive at stt please,@USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please
567780076926693376,negative,1.0,Customer Service Issue,1.0,Southwest,how? it is not possible to call swa on the phone. you put me on hold for an hour and then cut me off.,@SouthwestAir How? It is not possible to call SWA on the phone. You put me on hold for an hour and then cut me off.
570301488192458752,negative,0.6703,Customer Service Issue,0.6703,American,. can you connect me to a person without having to wait 2+ hours on hold? i still haven't been able to resolve the problem.,.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.
569591945816772608,negative,1.0,Bad Flight,0.3443,Southwest,"btw i was completely unable to buy wifi for my flight using galaxy s4. couldn't zoom out or scroll to touch ""buy""","@SouthwestAir BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch ""Buy"""
568616488766029824,negative,0.6632,Cancelled Flight,0.6632,US Airways,the flight that i did not connect to was 1857.,@USAirways the flight that I did not connect to was 1857.
569952317556043776,positive,1.0,,,Southwest,your terry is our hero! got my husband back thru security to retrieve cellphone left on plane in austin. terry #85832 u rock!,@SouthwestAir  Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!
569927792781086720,positive,1.0,,,Delta,sounds good!!!💙💙💙💙,@JetBlue sounds good!!!💙💙💙💙
568482672789622784,negative,1.0,Late Flight,0.6679,US Airways,a year and every time with us air something happens. i sat waiting for a re-scheduled flight for 10 hours then to say its,@USAirways a year and every time with US Air something happens. I sat waiting for a re-scheduled flight for 10 hours then to say its
567729416231321600,negative,1.0,Customer Service Issue,1.0,Southwest,i've been on hold with customer service for over an hour. can you help?!,@SouthwestAir I've been on hold with customer service for over an hour. Can you help?!
569867582070591488,neutral,0.6616,,0.0,American,does that mean my ktn is not in my reservation?,@AmericanAir does that mean my ktn is not in my reservation?
568919211357048832,neutral,1.0,,,Southwest,omg omg omg !!! i just did!!,@SouthwestAir OMG OMG OMG !!! I JUST DID!!
568852246462631936,negative,1.0,Customer Service Issue,1.0,US Airways,i've tried calling 3 times the past 3 days and i keep getting told to call back. someone please help me,@USAirways I've tried calling 3 times the past 3 days and I keep getting told to call back. SOMEONE PLEASE HELP ME
570229480821628928,negative,0.6692,Can't Tell,0.3426,United,i wonder if sharing all this on fb and insta would produce a number. 140 characters really limits my story telling.,@united I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling.
569621238152368128,negative,1.0,Flight Attendant Complaints,0.677,US Airways,thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look,@USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25
568453042816868352,neutral,0.66,,,Southwest,"adding direct flights from #columbus to #oakland, via","@SouthwestAir adding direct flights from #Columbus to #Oakland, @BostonLogan 
http://t.co/p8Vcz4XTHM via @DispatchAlerts"
569719964023853056,negative,1.0,Customer Service Issue,0.6643,US Airways,making folks run from gate c29 to a18 to b11 with no explanation and zero carts to transfer elderly and handicap. #phl,@USAirways making folks run from gate C29 to A18 to B11 with NO EXPLANATION and zero carts to transfer elderly and handicap. #PHL
568874645564362752,positive,1.0,,,Virgin America,thank you!!,@VirginAmerica Thank you!!
567786652991770629,negative,1.0,Late Flight,1.0,United,thanks finally made it.. missed meetings but what can i do now?,@united thanks finally made it.. Missed meetings but what can I do now?
569616208804380672,neutral,0.7026,,0.0,American,i will thank you. what do i do if i can't get through and my flight on hold cancelled flights?,@AmericanAir I will thank you. What do I do if I can't get through and my flight on hold Cancelled Flights?
569692168165527552,negative,1.0,Late Flight,0.3476,American,"“: ""jason, you'll end up missing your connection. please see our dfw agents for assistance.” nope! hasn't taken off yet, still!","“@AmericanAir:  ""Jason, you'll end up missing your connection. Please see our DFW agents for assistance.” Nope! Hasn't taken off yet, still!"
567745009890623488,negative,1.0,Customer Service Issue,0.6854,United,spending the afternoon @ mia. not your fault. no lounge? very inconvenient.,@united spending the afternoon @ Mia. Not your fault.  No lounge? Very inconvenient.
567813976492417024,negative,1.0,Can't Tell,0.6591,Southwest,can you make a premium wifi that i can pay $30 for that is decent? #slow-fi,@SouthwestAir can you make a premium wifi that I can pay $30 for that is decent? #slow-fi
569628970267705344,negative,1.0,Bad Flight,0.6804,Southwest,your wifi is angering me with its slowness,@SouthwestAir your wifi is angering me with its slowness
567711860938772480,neutral,1.0,,,United,how much does it cost to check in an additional bag? traveling from newark to glasgow. thank you :),@united how much does it cost to check in an additional bag? Traveling from newark to glasgow. Thank you :)
567996668320346112,neutral,0.6556,,,Southwest,"today is going to be the day, i can feel it! thank y'all for your support throughout! we're coming home nashville! #octavia","@SouthwestAir Today is going to be the day, I can feel it!  Thank y'all for your support throughout! We're coming home Nashville! #Octavia"
569665692770967552,negative,0.6947,Customer Service Issue,0.6947,Delta,why close prechk at 8pm on a sunday at jfk? #annoying,@JetBlue Why close prechk at 8PM on a Sunday at JFK?  #annoying
569727488131092481,negative,1.0,Customer Service Issue,1.0,American,your customer service is a disgrace.,@AmericanAir your customer service is a disgrace.
569235156717989888,neutral,1.0,,,Delta,using jetblue miles?,@JetBlue Using JetBlue miles?
569666840370110465,negative,0.6695,Customer Service Issue,0.3511,United,jp - dm message who? can't get a dm through to,@united JP - DM message who? Can't get a DM through to @united
569905258715082753,negative,1.0,Cancelled Flight,0.7070000000000001,United,has it departed? i was awaiting an inbound plane yesterday for three hours and it never arrived. had to stay overnight (again).,@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).
567739553251725312,negative,0.6736,Flight Booking Problems,0.3463,Southwest,twitter says i can't dm someone unless they follow me. can follows my twitter? thanks you.,@SouthwestAir Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter? thanks you.
569824422279950336,negative,0.6699,Customer Service Issue,0.3411,US Airways,hello??? anyone there?,@USAirways hello??? Anyone there?
570108801711341568,negative,1.0,Customer Service Issue,0.6833,United,outbound 2 bags 70 lbs bags returning home 1 bag 50 lbs. what is your logic? and why? am i writing to a machine? human help required,@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required
570054360505323520,negative,1.0,Customer Service Issue,0.6633,United,"it's taken ~3 weeks for cust care to respond to case #8477733, requesting a refund for wi-fi not working. where can i get an update?","@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?"
567907935331971072,positive,0.685,,,Southwest,you are the #official airlines of #divadapouch aka #thepoopqueen,@SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http://t.co/XXY2d2iMnP
568781427636092928,negative,1.0,Bad Flight,0.6454,US Airways,has completely wasted my work day! thank you for the bad service and bad friday!,@USAirways has completely wasted my work day! Thank you for the bad service and bad Friday!
570220817470115840,positive,1.0,,,Southwest,thank you for the tip!,@SouthwestAir Thank you for the tip!
570289777184002048,negative,1.0,Late Flight,0.6624,United,"see? we were told repeatedly that the pilot was late flight and kept getting late flightr. after we boarded, there was a defibrillator issue.","@united See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr.  After we boarded, there was a defibrillator issue."
567835334572130304,neutral,1.0,,,Southwest,can i use points to book a rental car?,@SouthwestAir can I use points to book a rental car?
569508282995486720,negative,1.0,Can't Tell,0.6556,United,fuck you for not caring 😢,@united fuck you for not caring 😢
569630148468670464,neutral,1.0,,,US Airways,any update on the computer outtage affecting flights? is this national or just northeast? eta on resolution?,@USAirways Any update on the computer outtage affecting flights? Is this national or just Northeast? ETA on resolution?
569697809017864193,negative,1.0,Late Flight,0.6636,American,"seriously, i do not want to wait 24 hours for a flight when i have to prepare for a family funeral.","@AmericanAir seriously, I do not want to wait 24 hours for a flight when I have to prepare for a family funeral."
569760128343220224,negative,1.0,Can't Tell,0.6739,US Airways,what was the point of the merger? why not just go out of business if your not turning a profit anymore?,@USAirways What was the point of the merger?  Why not just go out of business if your not turning a profit anymore?
567762071258152960,positive,1.0,,,Virgin America,you guys are perfect as always! &lt;3 #wervirgin,@VirginAmerica you guys are perfect as always! &lt;3 #WeRVirgin
568847512372514816,neutral,1.0,,,Virgin America,what is your policy on flying after surgery?,@VirginAmerica what is your policy on flying after surgery?
568787831436345344,negative,1.0,Cancelled Flight,1.0,US Airways,", you cancelled flightled my flight back during the holidays and gave me a refund of $8.51/ticket from phl to ewr, really?!","@USAirways @AmericanAir , you Cancelled Flightled my flight back during the holidays and gave me a refund of $8.51/ticket from PHL to EWR, really?!"
569875667245871104,neutral,1.0,,,Southwest,may want to direct that to the people at tok,@SouthwestAir may want to direct that to the people at @FurryFiesta tok
568440930593697792,neutral,0.6629999999999999,,0.0,Southwest,"unfortunately no, it's my lack of status that's the big problem. my company policy forces me to buy the cheapest tickets","@SouthwestAir unfortunately no, it's my lack of status that's the big problem. My company policy forces me to buy the cheapest tickets"
569651320736522240,negative,1.0,Customer Service Issue,1.0,American,we did for the last 8 hours. your customer service is horrendous. i should have flown delta,@AmericanAir we did for the last 8 hours.  Your customer service is horrendous.  I should have flown Delta
569259575800569857,negative,1.0,Can't Tell,0.6951,United,"no bag tagging, led to many people backing up the aisle to front with bags","@united no bag tagging, led to many people backing up the aisle to front with bags"
569614679154143232,negative,1.0,Customer Service Issue,0.6676,United,so unhelpful...,@united so unhelpful... http://t.co/vBfIeo2qJC
570205323992174592,negative,1.0,Customer Service Issue,0.6557,Southwest,i have asked lindsey to call me instead of dm like a schoolgirl but so far no call getting tired of typing little notes,@SouthwestAir i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call   Getting tired of typing little notes
569612549458522113,negative,1.0,Can't Tell,1.0,Southwest,"worst air line ever, you have no compassion of the handicapped","@SouthwestAir worst air line ever, you have no compassion of the handicapped"
569373258010660864,negative,1.0,Customer Service Issue,0.6669,Southwest,want to explain why i was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there mon-fr?,@SouthwestAir want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr?
569009996668624896,negative,0.6633,Flight Booking Problems,0.6633,US Airways,so you're not honoring miles with that were traveled last year?,@USAirways so you're not honoring miles with @united that were traveled last year?
570040750412406784,positive,1.0,,,American,the folks at the executive platinum desk are great pros. they understand my displeasure with change fees and switch to sw.,@AmericanAir the folks at the Executive Platinum desk are great pros.  They understand my displeasure with change fees and switch to SW.
569805235255783424,negative,1.0,Customer Service Issue,1.0,American,"except now there is no wait time, the phone system just hangs up on you. so continuing to hold won't help.","@AmericanAir @nickcunningham1 Except now there is no wait time, the phone system just hangs up on you. So continuing to hold won't help."
568176078595985408,negative,1.0,Customer Service Issue,1.0,United,"sent dm last week, re: suit regarding your error. no response was given. please answer dm or tell me who to send suit to....","@united   sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to...."
567724943375626240,neutral,0.6383,,0.0,US Airways,you need to contact me asap. #furious,@USAirways You need to contact me ASAP. #Furious
569643301332258817,negative,1.0,Customer Service Issue,0.6504,American,"i've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through?","@AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through?"
569158629443502081,neutral,0.667,,,Delta,fliers to gain access to wsj content - analyst blog - nasdaq,@JetBlue Fliers to Gain Access to WSJ Content - Analyst Blog - Nasdaq http://t.co/dWEse7Xidr
568920221882257408,neutral,1.0,,,Virgin America,you know i'm flying virgin for the fight #mayweatherpacquiao,@VirginAmerica you know I'm flying virgin for the fight #MayweatherPacquiao
568808397660774401,negative,1.0,Customer Service Issue,1.0,US Airways,"isn't it funny that just apologizes, but doesn't actually take steps 2 go above &amp; beyond for customers? #notimpressed","@nrhodes85 isn't it funny that @USAirways just apologizes, but doesn't actually take steps 2 go above &amp; beyond for customers? #NotImpressed"
569956170393194496,negative,1.0,Late Flight,1.0,US Airways,delays due to refueling are out of your control? if that's true i never want to fly us airways again,@USAirways delays due to refueling are out of your control? If that's true I never want to fly US Airways again
569885185170223105,negative,0.6735,Flight Booking Problems,0.3469,United,my pqms and pqds are no longer showing up correctly in my mileageplus acct. how can i get this fixed?,@united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed?
569470776576880640,negative,1.0,Customer Service Issue,1.0,US Airways,i fell asleep from a call i placed midght.. guess what still on hold 7 am,@USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am
570120432453615617,negative,1.0,Customer Service Issue,1.0,US Airways,it doesn't take 6 days to respond to an already open case!,@USAirways it doesn't take 6 days to respond to an already open case!
570105665093369856,neutral,1.0,,,United,thanks! will you guys be getting the a380s anytime soon?,@united thanks! Will you guys be getting the A380s anytime soon?
567734573464027136,neutral,1.0,,,Delta,ah! wish i was there! good luck!,@JetBlue @EllaHenderson Ah! Wish I was there! Good luck!
568170405552205824,negative,0.7047,Bad Flight,0.7047,United,nope. really. no window at all for 10a. 10f has one. 8 and 11 has one. none for 10a. so sad...,@united nope. Really. No window at all for 10A. 10F has one. 8 and 11 has one. None for 10A. So sad...
568701051903336448,negative,1.0,Flight Attendant Complaints,1.0,United,"to top it all off, your flight attendants talked loudly throug the flight, even when the lights were dimmed. resulting in no sleep","@united to top it all off, your flight attendants talked loudly throug the flight, even when the lights were dimmed. Resulting in no sleep"
568214796514004992,positive,0.6364,,0.0,United,"your staff, both on deck and in the cabin on ua768 sfo -&gt; bos were exceptional today. please tell them well done :)","@united Your staff, both on deck and in the cabin on UA768 SFO -&gt; BOS were exceptional today. Please tell them well done :)"
569287489883500545,neutral,1.0,,,Delta,boston gate c12,@JetBlue Boston gate C12
569451523878420480,negative,1.0,Customer Service Issue,0.6583,US Airways,checked into my flight yesterday and have been bumped to a tuesday flight! unacceptable and no agents to speak to!,@USAirways checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to!
569678931785228288,negative,0.6366,Bad Flight,0.3458,Delta,if only the show was on the flight. no abc. oh well. i'll live. #nexttime #andthewinneris...,@JetBlue  if only the show was on the flight.  No ABC.  Oh well.  I'll live.  #nexttime #andthewinneris...
568856987632603136,positive,1.0,,,Southwest,"you guys rock! so easy, quick, and affordable to change my flight. #bestairlineever #neverchange","@SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange"
568132209330098177,neutral,1.0,,,Southwest,"times change, i guess.","@SouthwestAir Times change, I guess. http://t.co/osox9h7fWY"
569575780864241664,negative,1.0,Flight Attendant Complaints,0.6733,US Airways,ur employee named van @ ticket counter in #philadelphia. extremely rude! a father trying to get home to sick kid missed flight.,@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.
569655420962238465,negative,1.0,Lost Luggage,0.6517,Delta,just please get my luggage from #2070 onto carousel 5 / logan airport and i'll be able to go home!,@JetBlue just please get my luggage from #2070 onto carousel 5 / Logan Airport and I'll be able to go home!
569858655086120961,negative,1.0,Customer Service Issue,0.6791,American,. would be great to get some help too! i've been trying since last night to get through.,.@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.
569873664612704256,neutral,0.6529,,,Virgin America,"has getaway deals through may, from $59 one-way. lots of cool cities #cheapflights #farecompare","@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/QDlJHslOI5 #CheapFlights #FareCompare"
568467150475812864,negative,1.0,Late Flight,1.0,Southwest,you need to get your act together. you new this morning at 830 our plane was malfunctioning. yet i've been delayed 3 times ..,@SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times ..
568214651336396801,neutral,1.0,,,Delta,statement on #lufthansa incentive offer - digital journal,@JetBlue Statement on #Lufthansa Incentive Offer - Digital Journal http://t.co/GqP69g9ZGW
569834960107868160,negative,1.0,Bad Flight,0.3771,United,"stopped flying 1 yr ago bc of aggressive policy on carryon listening to pssngrs forced to chk,#notcomingback","@united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback"
569890715867750400,negative,0.6592,Customer Service Issue,0.6592,American,"are there any travel advisories for toronto, on today? i can't access anything regarding international travel on your website--","@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website--"
568868515857321985,negative,0.6588,Can't Tell,0.3294,United,thanks for reminding me how much easier it is to fly southwest! get more agents at sfo 25!,@united thanks for reminding me how much easier it is to fly Southwest!  Get more agents at sfo 25!
569495604944089088,positive,0.6556,,,US Airways,good morning.,@USAirways Good morning.
569532793530785792,negative,1.0,Customer Service Issue,1.0,US Airways,i got rebooked at 3am after they woke me up just tried to call twice and got hung up on. worst customer service.,@USAirways I got rebooked at 3am after they woke me up just tried to call twice and got hung up on. Worst customer service.
569238148032671744,neutral,0.643,,0.0,United,correct? what's correct? sorry i'm lost,@united correct?  What's correct?  Sorry I'm lost
569684626949718017,negative,1.0,Damaged Luggage,1.0,Southwest,after an hour and a half then it came back damaged. not happy 😣,@SouthwestAir after an hour and a half then it came back damaged. Not happy 😣
568947768149938176,positive,1.0,,,Southwest,"not frustrated, just an idea! great crew. thanks! #happycustomer","@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer"
569960635376766976,neutral,0.7065,,,Delta,“: our fleet's on fleek. lmfaooooo hook me up with a flight!,“@JetBlue: Our fleet's on fleek. http://t.co/4LlWi5oxvO” lmfaooooo hook me up with a flight!
569562202405019650,negative,1.0,Bad Flight,1.0,Virgin America,why don't any of the pairings include red wine?! only white is offered :( #redwineisbetter,@virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter
569818121302896640,negative,1.0,Customer Service Issue,1.0,American,your customer service is inferior to that of a nationalized third world nation's airline. get it together.,@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together.
569056573731020800,negative,0.6533,Bad Flight,0.3436,United,on a flight to new york! love the quality planes on united!! #wtf #crappy #aviation #newyork,@united on a flight to New York! Love the quality planes on United!! #WTF #crappy #aviation #NewYork http://t.co/zv6CfPoHl5
569674597479677952,negative,1.0,Bad Flight,1.0,American,the food served on aa2402 was vile and gross.the entire cabin did not eat their meal. survey the flight crew. another gross out,@AmericanAir the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out
568430087298801666,negative,1.0,Customer Service Issue,0.6559999999999999,Delta,does it look like to we talked to customer service?,@JetBlue @ZKatcher @bretharold does it look like to we talked to customer service? http://t.co/vYUAnh4Iqr
568607646204465152,negative,1.0,Late Flight,0.34600000000000003,United,landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer,@united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer
568829196962828289,negative,1.0,Customer Service Issue,0.631,Southwest,you will extend if i call the day it expires.why can't it just be extended now?#mightmismybrosgraduation,@SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation
569616283706077184,negative,0.6582,Cancelled Flight,0.6582,American,"flight for tomorrow has already been cancelled flightled, what do i do now?","@AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now?"
568645379031347200,neutral,0.6364,,0.0,Delta,yup! he said there would be flight change fee. but the plane should be here in 45 minutes apparently.,@JetBlue yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently.
569933879299186688,negative,0.7058,Customer Service Issue,0.7058,United,would be helpful if you could refresh boarding time info on boarding passes for delayed flights,@united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights
568568690381168640,neutral,0.6889,,,Delta,alright.,@JetBlue alright.
569608282442047488,negative,1.0,Cancelled Flight,1.0,American,flight cancelled flighted out of lax for tomorrow due to connection in dfw. help please? we can go out of orange or burbank,@AmericanAir flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank
569620494724366336,negative,0.6404,Customer Service Issue,0.3311,American,rebooked for tomorrow morning. never been here - not sure what i can see before tomorrow morning!,@AmericanAir Rebooked for tomorrow morning. Never been here - not sure what I can see before tomorrow morning!
568959416524886016,negative,0.6632,Customer Service Issue,0.3368,US Airways,already tried. how about conf # via dm,@USAirways Already tried. How about Conf # via DM
569248055817404416,negative,1.0,Cancelled Flight,1.0,Southwest,my flight to kc has been cancelled flighted and the next available isn't till tuesday?! what am i supposed to do for 3 nights?????,@SouthwestAir My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights?????
570264948548313088,positive,1.0,,,American,you 2 together are the best part of flying!,@AmericanAir @dfwairport you 2 together are the best part of flying!
569940199842525184,negative,1.0,Customer Service Issue,1.0,American,i think 2 weeks of waiting is more than enough time for you to contact me. this is why you lose customers,@AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me.  This is why you lose customers
569102757875077121,positive,1.0,,,Delta,wow what an amazing video great world guys #bluemanity #corevalues #passion #aerojobmarket,@JetBlue @Airbus Wow what an amazing video https://t.co/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket
570221955976187904,neutral,1.0,,,American,"yes, obviously! it just stinks that 4pm is the one option when she was supposed to fly at 7am yesterday.","@AmericanAir @USAirways Yes, obviously! It just stinks that 4pm is the one option when she was supposed to fly at 7AM YESTERDAY."
568528678671360000,negative,0.6854,Can't Tell,0.3708,Southwest,"my trip is a month away...why do you consider it ""around the corner""? is that a setting i can change?","@SouthwestAir my trip is a month away...why do you consider it ""around the corner""? Is that a setting I can change?"
569659473804947456,positive,0.6407,,,Delta,"aha, ok. thanks! was worried there might not be a seat at all :) will do it at the airport tomorrow then!","@JetBlue aha, ok. Thanks! Was worried there might not be a seat at all :) Will do it at the airport tomorrow then!"
569031663520489472,negative,1.0,Lost Luggage,1.0,US Airways,i did at 7 pm! still no bag..,@USAirways I did at 7 pm! Still no bag..
570222625621831680,neutral,1.0,,,Southwest,"- wife's rr pts expired a few days ago, were planning on flight booking problems trip today. anything you can do for us? on a tight budget...","@SouthwestAir- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget..."
570254579578720256,neutral,0.6858,,0.0,American,"if i want to change my flight due to weather conditions in dallas this weekend, i should be able to cover change fee with miles","@AmericanAir if i want to change my flight due to weather conditions in Dallas this weekend, i should be able to cover change fee with miles"
569598544379817984,neutral,0.6917,,0.0,American,i can't get ahold of aadvantage reservations. i need to ticket a reservation that cancelled flights soon. can you help?,@AmericanAir I can't get ahold of aadvantage reservations.  I need to ticket a reservation that Cancelled Flights soon.  can you help?
569986344484794369,negative,1.0,Lost Luggage,0.6699,US Airways,your lack of customer service has shined. i need you to step up and get my lost baggage to delta. so they can return it to me.,@USAirways your lack of customer service has shined. I need you to step up and get my lost baggage to delta. So they can return it to me.
570002150115254272,negative,1.0,Customer Service Issue,0.6466,United,"i took the exact same aircraft in to lax 3 days ago. it fit, no problem. the agent today told some nonsense about a policy change","@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change"
569628053648904195,neutral,0.633,,0.0,Delta,i have a disabled seat in row 6 do i get to board earlier?,@JetBlue I have a disabled seat in row 6 do I get to board earlier?
568571242627903488,neutral,1.0,,,Southwest,good to know. perhaps it was execution then.,@SouthwestAir good to know. Perhaps it was execution then.
569981899332059136,negative,1.0,Customer Service Issue,1.0,American,instead they yelled at him and told him to call a number that will not pick up due to call volume,@AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume
570240764812378112,positive,1.0,,,American,your response has been incredible. truly amazed at the steps you have taken to enhance your customer relations. big thank you 😄,@AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you 😄
569357196141719552,positive,1.0,,,United,such a relaxing space for a drink before my flight! (at global first lounge),@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk
568482893913333762,negative,1.0,Cancelled Flight,1.0,US Airways,cancelled flightled due to maintenance. the plane was there for 10 hours. get your shit together because there are a lot of people unhappy.,@USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy.
567855640640516096,positive,1.0,,,Southwest,thank you! #thankful #feelingtheluv,@SouthwestAir Thank you!  #thankful #feelingtheluv
570237629775675392,neutral,0.6051,,0.0,United,"bet you wont honour them, like mine ey","@united bet you wont honour them, like mine ey"
568092209368719360,negative,0.6735,Can't Tell,0.3469,United,on your website it says 10 days. its been 16 and counting.,@united on your website it says 10 days. Its been 16 and counting.
567766554600038402,neutral,0.6596,,0.0,United,"no, not received any e-mails in either inbox or junk/spam","@united No, not received any e-mails in either Inbox or junk/spam"
568902192364548097,negative,1.0,Customer Service Issue,1.0,US Airways,i have never been given a number for elite for usair. only aa. i waited for 3 hours for an answer and by then my seat was gone.,@USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone.
570270435478122497,neutral,0.6266,,,American,thanks so much!,@AmericanAir Thanks so much!
569529789100507136,negative,1.0,Cancelled Flight,0.3503,United,you should spend all of the money you take for our tickets and update your planes! each flight has a maintenance issue!!!,@united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!
569487317917958144,negative,1.0,Late Flight,1.0,US Airways,ten hrs late flightr and still here on army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads,@USAirways Ten hrs Late Flightr and still here on Army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads http://t.co/18fMr06mn6
568174545854726144,positive,0.6635,,,Delta,hawaii! get me somewhere warm &amp; i can find some good to do. #flyitforward,@JetBlue Hawaii! Get me somewhere warm &amp; I can find some good to do. #FlyItForward
569325844931448832,negative,1.0,Late Flight,0.6509,US Airways,never mind that you could have told the gate i was on my way - you could delay 10 mins but not 15?,@USAirways Never mind that you could have told the gate I was on my way - you could delay 10 mins but not 15?
569686478046887937,negative,1.0,Cancelled Flight,0.6528,American,"my wife's flight is cancelled flightled, told to call. no one answers. how do we book a flight? help us please","@AmericanAir my wife's flight is Cancelled Flightled, told to call. No one answers. How do we book a flight? Help us please"
568102228587884545,negative,1.0,Late Flight,0.6585,US Airways,stranded in philly- #starving and can't get a meal voucher even though your plane had mechanical issue / next flight in 10 hrs,@USAirways stranded in Philly- #Starving and can't get a meal voucher even though your plane had mechanical issue /  next flight in 10 hrs
569221337077587968,neutral,1.0,,,Southwest,no thanks,@SouthwestAir no thanks
569929075894194176,negative,1.0,Can't Tell,1.0,Delta,“: our fleet's on fleek. smh yall expect me to trust a childish airline with my life? #nah,“@JetBlue: Our fleet's on fleek. http://t.co/8o3SCR5EFW” smh yall expect me to trust a childish airline with my life? #Nah
568105051622756352,negative,0.6739,Customer Service Issue,0.6739,US Airways,"it is the 2nd person when i called again to ask, could not catch her name, rejected the request","@USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request"
570216086173581312,negative,1.0,Customer Service Issue,1.0,United,very unhappy at no response to complaint emailed on 2nd feb ref.8441639. awful customer service!,@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!
568885117373927425,negative,1.0,Damaged Luggage,0.6383,United,why i won't check my carry on. watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min,@united why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http://t.co/lyoocx5mSH
567870045981929473,negative,1.0,Bad Flight,1.0,Southwest,"according to tv passenger interviews, the landing was far from ""uneventful"" with heavy (panic) breaking to","@SouthwestAir According to TV passenger interviews, the landing was far from ""uneventful"" with heavy (panic) breaking to"
569885605401915392,neutral,0.6906,,0.0,American,"i sent you a dm, can you please help.","@AmericanAir I sent you a DM, can you please help."
568517565548339200,negative,0.7223,longlines,0.7223,Virgin America,wjere is our luggage #so slow at lax,"@VirginAmerica
wjere is our luggage #so slow at lax"
569609621834301440,negative,1.0,Late Flight,0.35600000000000004,US Airways,and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. stay classy us air.,@USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.
570078049779081216,positive,0.6806,,,US Airways,"by the grace of god, i made it! “: we don't have those powers in here. we hope you can make that flight.”","BY THE GRACE OF GOD, I MADE IT! “@USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.”"
568845421390344192,negative,1.0,Customer Service Issue,1.0,US Airways,"“: we're sincerely sorry, sean. reservations is working hard to answer everyone's call and we appreciate your patience.” #false","“@USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.” #false"
569980695184957441,negative,1.0,Customer Service Issue,0.6371,American,you should really explain customer service to your gate agent for 1152 at c4. couldn't be bothered.,@AmericanAir you should really explain customer service to your gate agent for 1152 at C4. Couldn't be bothered.
570225101104226304,positive,0.6723,,,American,i wish i could remember all of their names!,@AmericanAir I wish I could remember all of their names!
568180869120135169,negative,1.0,Cancelled Flight,1.0,US Airways,my last flight was cancelled flightled and i'm very disappointed.,@USAirways My last flight was Cancelled Flightled and I'm very disappointed.
569506670189137920,negative,0.6473,Lost Luggage,0.6473,United,if you lost my belongings then be honest!,@united if you lost my belongings then BE HONEST!
569923934054805504,positive,0.6808,,0.0,Delta,“: our fleet's on fleek. new fav airline,“@JetBlue: Our fleet's on fleek. http://t.co/kVXs1lCqLp” @alynewton new fav airline
567821528424845312,positive,0.6804,,0.0,Delta,"we have just landed, thank you anyway. btw, flight staff on flight 654 were wonderful despite their full day and heavy load.","@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load."
568218887973703680,negative,0.7118,longlines,0.3667,United,can you get a gate for ua4727? turrible.,@united can you get a gate for UA4727?  Turrible.
568061166871846912,negative,0.68,Can't Tell,0.35,US Airways,has an spf record error that is causing e-mail from noreply.com to go to spam filters. dns admin needs to fix!,@USAirways has an SPF record error that is causing e-mail from noreply@usairwaysmobile.com to go to spam filters. DNS admin needs to fix!
569679450750750720,negative,1.0,Customer Service Issue,0.6667,US Airways,"i've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work.","I've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work. @USAirways"
568226026209341441,neutral,1.0,,,United,i now see it's 72 hours. thanks,@united i now see it's 72 hours. Thanks
569276854458310658,positive,0.6533,,0.0,United,"yes, they did. must have fixed the broken ramp. thanks!","@united Yes, they did. Must have fixed the broken ramp. Thanks!"
569604330229092352,negative,1.0,Customer Service Issue,0.6188,American,ask the 10 people you left behind at miami airport because you guys could not wait 5 minutes and ...,@AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn
569250015752749057,positive,0.6661,,,United,no problem just follow me back so i can! thank you!,@united No problem just follow me back so I can! Thank you!
568515553666539520,positive,1.0,,,United,kind of cool to run into your boss man at sfo.,@united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J
569208051145650177,negative,1.0,Customer Service Issue,1.0,Southwest,hire more customer service agents. and hour and a half is too long to hold,@SouthwestAir hire more customer service agents. And hour and a half is too long to hold
568444042851323904,negative,1.0,Customer Service Issue,1.0,United,over charged me one way for baggage.find out others leaving pittsburgh with same equipment weren't charged just hung up on me!!,@united Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!
569348268154609664,positive,1.0,,,Delta,thank you 😊 standing in line now!,@JetBlue thank you 😊 standing in line now!
567859888480772096,negative,0.6865,Flight Attendant Complaints,0.3453,US Airways,bad weather shouldn't mean bad service,@USAirways bad weather shouldn't mean bad service
570002454839820288,negative,1.0,Flight Booking Problems,0.355,United,that is not in line with your responses here. and now i'm waiting until tomorrow morning because all the flights are overbooked.,@united that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked.
568186002759671808,negative,1.0,Damaged Luggage,0.35,Delta,so why do you put this at the bottom of ur baggage report? for fun? #jetblue #skytrax,@JetBlue so why do you put this at the bottom of ur baggage report? For fun? #JetBlue @airlinequality #skytrax http://t.co/tU9JX2jaZN
569952984257294336,positive,0.6709,,,American,"thanks for asking on second plane after maintenance issue, for flight from ord to lit. sitting at gate in very very warm plane","@AmericanAir Thanks for asking On second plane after maintenance issue, for flight from ORD to LIT. Sitting at gate in very very warm plane"
569931363505315840,negative,1.0,Flight Booking Problems,0.3422,American,am on hold for the 2nd time today. need help with confirming the new flights you arranged for me. can you expedite this?,@AmericanAir am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this?
568895856750899202,neutral,0.6772,,0.0,United,how long does it take for customer feedback to respond to a complaint?,@united how long does it take for customer feedback to respond to a complaint?
570239272575315969,positive,1.0,,,Delta,"wow~thx for thinking of us, greg! heard #sobewff was amazing! we've heard the same about (ps thx for the info) #teamnkh","@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH"
567819711950635009,negative,1.0,Late Flight,0.3457,US Airways,flight 4524 first a 2 hour wait for a deadhead crew then deadhead crew takes overhead bin space paying customers annoyed,@USAirways flight 4524  first a 2 hour wait for a deadhead crew  then deadhead crew takes overhead bin space paying customers annoyed
569583725408870401,negative,1.0,Cancelled Flight,0.6313,US Airways,waiting all day at atl since flight this am cancelled flightled. 1 standby told no seats and group of 15 shows up late flight and gets on to phl,@USAirways waiting all day at ATL since flight this am Cancelled Flightled. 1 standby told no seats and group of 15 shows up Late Flight and gets on to PHL
570296537433186305,negative,0.66,Flight Attendant Complaints,0.66,US Airways,deedee and lynn s. have been great here in phx; richard p. here was a jerk. rude to us and our parents for no reason.,@USAirways DeeDee and Lynn S. have been great here in PHX; Richard P. here was a jerk. Rude to us and our parents for no reason.
568648390738706432,negative,0.6481,Lost Luggage,0.6481,United,i think i left my phone on my flight. help!,@united I think I left my phone on my flight. Help!
569715361660207105,negative,1.0,Customer Service Issue,0.6792,US Airways,"have the most rude, unreliable, horrible company with equally rude, unreliable and horrible employees. stay tuned.","@USAirways @AmericanAir have the most rude, unreliable, horrible company with equally rude, unreliable and horrible employees. Stay tuned."
569943328701095937,negative,1.0,Late Flight,1.0,US Airways,my flight is delayed so i missed my connecting flight. stuck in philadelphia over night and no hotel voucher? thanks for nothing,@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing
567848201505476608,negative,1.0,Customer Service Issue,0.7027,United,unbelievable hypocrisy!!,@united @gg8929 Unbelievable hypocrisy!!
568412546673352705,positive,0.6629999999999999,,,United,followed and messaged. thanks so much for the help.,@united followed and messaged. Thanks so much for the help.
569613554963369985,negative,1.0,Late Flight,1.0,United,flying to las vegas out of chicago flight is late flight and no announcement has been made,@united @rayja9 flying to las vegas out of Chicago flight is Late Flight and no announcement has been made
567883246433878018,negative,1.0,Customer Service Issue,1.0,United,so you are saying that customer care does not report to anyone? their response is humiliating for a company that serves the public.,@united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public.
570045020402626561,negative,1.0,Bad Flight,0.6392,United,"is horrible!! they lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat","@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat"
570225817873227776,negative,1.0,Lost Luggage,1.0,US Airways,baggage team? recording tells me my bag still hasn't been found. and delayed baggage link on web conveniently not working. #worst,@USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst
569975515974656000,positive,1.0,,,US Airways,4 great flights with no delays! thank you!,@USAirways 4 great flights with no delays! Thank you!
569972513721229312,negative,1.0,Can't Tell,0.6777,American,"hah, best flight attendant response, if you not happy getting screwed over, you have other carriers. hahahah pathetic","@AmericanAir hah, best flight attendant response, if you not happy getting screwed over, you have other carriers.   hahahah pathetic"
567799932897210368,negative,1.0,Can't Tell,1.0,Southwest,too late flight now,@SouthwestAir too Late Flight now
570258760200953856,positive,0.6891,,,United,thx for update,@united thx for update
569875783096741888,neutral,0.6763,,0.0,United,to operated #b767-300er from #newark to #zurich replacing b767-400er between 6may-23sep instead till 23oct #avgeek,@United to operated #B767-300ER from #Newark to #Zurich @ZRH_airport replacing B767-400ER between 6MAY-23SEP instead till 23OCT #avgeek
567802649526976512,neutral,0.6289,,0.0,Southwest,when do you all expect to open the reservation through november?,@SouthwestAir When do you all expect to open the reservation through November?
569894449922252800,negative,1.0,Customer Service Issue,1.0,US Airways,"i cant make it to airport, roads are to bad in dfw and no one is answering the phones and the website is down?how do i reschedule","@USAirways I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule"
569201109400555520,negative,1.0,Flight Booking Problems,0.6638,United,"in the process of purchasing ticket, when prices changed. unbelievable. #ripoffs #pricediscrimination","@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination"
567868027376517121,neutral,1.0,,,Delta,yep it's for tomorrow.,@JetBlue yep it's for tomorrow.
568542896539873281,neutral,1.0,,,Southwest,"“: no, no, you must've heard us wrong. sweet mixtape,though"" 4 the record,i didn't leave the 80's, the 80's left me","“@SouthwestAir: @pancho_joe No, no, you must've heard us wrong. Sweet mixtape,though"" 4 the record,I didn't leave the 80's, the 80's left me"
567738154128769028,negative,1.0,Customer Service Issue,0.34600000000000003,Southwest,"why are flights still getting out of logan now? you couldn't manage to get one out at 6 am, when it wasn't snowing!","@SouthwestAir why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing!"
569746687805095936,negative,1.0,Late Flight,1.0,United,"what the hell? flight 746. delayed since 3 pm, finally boarded and now sitting on the tarmac? is this f&amp;&amp;%$cking plane ever leaving?","@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&amp;&amp;%$cking plane Ever leaving?"
568160197367242752,negative,1.0,Flight Booking Problems,0.7090000000000001,Delta,can't change it. true blue points and i can't get to a phone,@JetBlue can't change it. True blue points and I can't get to a phone
569729821397291008,negative,1.0,Customer Service Issue,1.0,American,"how is hanging up on customers because of ""high volume"" customer service? tried to resolve via dm-still waiting.so bad. #aafail","@AmericanAir How is hanging up on customers because of ""high volume"" customer service? Tried to resolve via DM-still waiting.So bad. #aafail"
569671173136637953,negative,1.0,Bad Flight,0.6925,Delta,how do we watch the oscars though right now?! no abc on flight :( #missingtheoscars,@JetBlue how do we watch the oscars though right now?! No abc on flight :( #missingtheoscars
569922853266694145,negative,1.0,Can't Tell,0.654,United,: nothing like supporting your own mechanics and maintenance workers...instead united puts out a video of timco doing wifi.,@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.
569939156740149249,negative,1.0,Flight Booking Problems,0.6454,American,i paid seat upgrade b4 the severe weather. got booked on another flight but did not get upgrade. was calling to inquire. help!,@AmericanAir I paid seat upgrade b4 the severe weather.  Got booked on another flight but did not get upgrade. Was calling to inquire. HELP!
567797327071838208,positive,1.0,,,United,thanks for the timely service &amp; great staff getting my wife and me to and from cancun this past week for our honeymoon.,@united Thanks for the timely service &amp; great staff getting my wife and me to and from Cancun this past week for our honeymoon.
569999614624927744,positive,0.6741,,0.0,United,that's exactly the point. it fits. i'm premier access. boarding group 2. this was a return ticket. i've been doing this for 15 yrs,@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs
568129652625158147,negative,1.0,Late Flight,1.0,United,why is my flight from mke to ord getting delayed? our gate attendant is not communicating!,@united why is my flight from mke to ord getting delayed? Our gate attendant is not communicating!
568751415390285824,negative,0.6742,Late Flight,0.6742,United,can you help me with a delayed flight as im going to miss my connection?,@united can you help me with a delayed flight as im going to miss my connection?
569619246520479745,negative,1.0,Customer Service Issue,0.7091,American,called executive platinum desk and got a two hour call back time... 2.5 hrs late flightr still no call and still stuck in chicago,@AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago
568106054283882496,negative,0.6737,Lost Luggage,0.6737,US Airways,"no, they could be at laguardia, jfk or charlotte. i have no idea where they are now tho","@USAirways no, they could be at Laguardia, JFK or Charlotte. I have no idea where they are now tho"
570119247982137344,negative,1.0,Lost Luggage,1.0,United,thanks united i understand that. but he would actually like his own bag back! what have you done with it?! he also wants the money..,@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..
569631404306210816,negative,1.0,Bad Flight,0.7087,American,served me rubber pasta covered in sauce that tastes like plastic. do you have any food for human consumption anymore ?,@AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?
568280527305715712,neutral,0.7041,,,United,done as requested.,@united done as requested.
569261128532041728,neutral,0.6809,,0.0,Virgin America,nervous about my flight from dc to lax getting cancelled flightled tomorrow! just sent you a dm to help me!,@VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!
569692610543005697,negative,1.0,Late Flight,0.6892,American,no gate agent after 30 minutes to let us off the plane???? wtw / grounds crew is here / hope you're ready to cover my delay,@AmericanAir no gate agent after 30 minutes to let us off the plane???? WTW / grounds crew is here / hope you're ready to cover my delay
569674565074481152,negative,0.688,Lost Luggage,0.3686,American,the bags arent even loaded on the plane??? #flight293,@AmericanAir the bags arent even loaded on the plane??? #Flight293
570276414567493633,negative,1.0,Customer Service Issue,0.6277,American,robocalls me with another cancelled flightation. and then when i don’t accept the change it won’t let me connect to an agent. just wow.,@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.
569918484726964224,negative,1.0,Lost Luggage,1.0,Southwest,"my bags are on the way to chicago, without me! help! i was confirmed for 2 flights and told there isn't room and i'm screwed.","@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed."
569815968194678784,negative,0.6907,Lost Luggage,0.6907,United,do you have a further update on the suitcase today please.,@united Do you have a further update on the suitcase today please.
568241367396192256,neutral,1.0,,,United,i have flights that don't appear to have been applied to my mileageplus account. can you help?,@united I have flights that don't appear to have been applied to my MileagePlus account. Can you help?
567728679426326528,negative,1.0,Cancelled Flight,0.6704,Southwest,"flight cancelled flightled, reflight booking problems online has not worked, on my second round of hold (3 hrs now). any other options?","@SouthwestAir Flight Cancelled Flightled, reFlight Booking Problems online has not worked, on my second round of hold (3 hrs now). Any other options?"
568947860424642560,negative,1.0,Late Flight,1.0,US Airways,i was supposed to get from fresno to pittsburgh by 10pm. instead i'm now not getting in until 4pm... tomorrow,@USAirways @AmericanAir I was supposed to get from fresno to pittsburgh by 10pm.  Instead I'm now not getting in until 4pm... tomorrow
570280637946421249,negative,0.6463,Can't Tell,0.6463,American,and have put me in bad mood. i haven't been this angry since spagnuolo coached the #rams,@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams
569593694963310593,negative,0.6541,Customer Service Issue,0.6541,American,where's my dm? where's my voucher? who's paying my $70 cab and my $50 car back to jfk tomorrow?,@AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow?
567595670463205376,negative,1.0,Late Flight,1.0,United,i like delays less than you because i'm the one on the plane. connect me with a voucher,@united I like delays less than you because I'm the one on the plane. Connect me with a voucher
569644041857421312,negative,1.0,Cancelled Flight,0.6759999999999999,American,my travel for tomorrow was cancelled flightled and then stupidly rebooked for tomorrow! i can't get through to reservations!,@AmericanAir my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations!
568123268231602176,negative,1.0,Late Flight,1.0,United,2nd late flight flight today,@united 2nd Late Flight flight today
569541591586643968,neutral,1.0,,,United,. pls hold ua2066 for 9 cnx pax frm ua6194. all runners. a 5 min hold will save 2 fam frm miscnx. pls. twitter is watching.,@united.  Pls hold UA2066 for 9 cnx pax frm UA6194.  All runners.  A 5 min hold will save 2 fam frm miscnx.  Pls. Twitter is watching.
569955122819817472,negative,1.0,Customer Service Issue,1.0,American,is there a way to reserve my dog’s flight without speaking with a representative? just was booted from your helpline!,@AmericanAir is there a way to reserve my dog’s flight without speaking with a representative? Just was booted from your helpline!
569604208661409792,negative,1.0,Bad Flight,1.0,Delta,you left 175 people on a hot plane with no ventilation for over an hour and a half and then had to bus them to jfk because of ....,@JetBlue You left 175 PEOPLE on a hot plane with no ventilation for over an hour and a half and then had to bus them to JFK because of ....
569867786572341252,negative,1.0,Customer Service Issue,1.0,American,"extend rtn flight to bereavement, 22nd i could have change fee dropped, now told no.worse day of my life #badcustomerservice","@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice"
569902219602100225,neutral,0.6559,,,United,follow back and i'll give you the details.,@united follow back and I'll give you the details.
570280436796166144,negative,0.664,Flight Booking Problems,0.336,US Airways,"forget reservations. thank you to the great leadership at your company, i've cancelled flighted my flight. once again, thank you.","@USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you."
570007830083854338,negative,1.0,Customer Service Issue,1.0,American,the group of minor children were broken up into groups. some still in miami. delta has much better customer service!,@AmericanAir the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service!
567874892634304512,positive,1.0,,,Southwest,all good now. going to make it to boston on time. i'm actually on your wifi right now,@SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now
569292068981510144,negative,1.0,Bad Flight,0.3763,Southwest,can't fly in precipitation and has planes that don't work after 5. 3rd airline had better be a charm tomorrow.,@SouthwestAir can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow.
568817637754593280,negative,1.0,Lost Luggage,1.0,United,without baggage for 5 days and can't get an update from houston airport since monday. worst service ever!,@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!
568924206152306688,negative,1.0,Can't Tell,0.6656,United,"listen, learn &amp; do this: remove your pqd requirement. it is insulting. ^ha","@united Listen, learn &amp; do this: Remove your PQD requirement. It is insulting. ^HA"
569561754163769344,negative,1.0,Customer Service Issue,0.69,Southwest,no like i said i could not reach anyone at your company so i had to rent a car and chalk the whole thing up to a loss,@SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss
568171015131394048,negative,1.0,Late Flight,0.6503,Southwest,so frustrated with my experience with #southwest. 18 hours trapped in denver bc of mechanical problems. #worstcustomerservice,@SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice
569533202835984385,negative,1.0,Customer Service Issue,1.0,US Airways,i waited customer service 32 minutes on the phone w/o response. had to hung up in the end since my battery died due to waiting!,@USAirways I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting!
569919625640615936,negative,1.0,Customer Service Issue,0.7282,American,you can tweet but not call! you're like a bad boyfriend!,@AmericanAir you can tweet but not call! You're like a bad boyfriend!
569597663953293312,negative,1.0,Customer Service Issue,1.0,United,has terrible customer service &amp; doesn't feel the need to notify its customers when their flights are delayed,@united has terrible customer service &amp; doesn't feel the need to notify its customers when their flights are delayed
567805339790475264,negative,0.66,Flight Booking Problems,0.33,United,but i got a bad exchange rate so want my money back. please can you refund without penalty.,@united But I got a bad exchange rate so want my money back. Please can you refund without penalty.
568800184345468929,negative,1.0,Customer Service Issue,0.6844,Southwest,fjbfsc all i need is receipt showing the 776.20 charge i have on my amex not the 656.xx that i keep getting sent,@SouthwestAir FJBFSC  all I need is receipt showing the 776.20 charge I have on my Amex not the 656.xx that I keep getting sent
569900705852608513,negative,1.0,Customer Service Issue,1.0,American,still no response from aa. great job guys!,@AmericanAir still no response from AA. great job guys!
570012549631975424,negative,0.6762,Customer Service Issue,0.6762,US Airways,need to check candy w working flight 449 iah to phx on usairways she is the reason i always choose #rude,@USAirways @AmericanAir need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose @Delta #rude
569620902742233088,neutral,1.0,,,United,i do not see where it talks about military baggage fees. can you please guide me. thanks,@united I do not see where it talks about military baggage fees. Can you please guide me. Thanks
568848795733069824,neutral,0.6733,,,Southwest,how oh how do we get tickets! ?!,@SouthwestAir how oh how do we get tickets! ?!
569863714704220160,negative,0.6466,Late Flight,0.342,United,flight 433 lets go you look like clowns no one is giving up 1st class for $500,@united flight 433 lets go you look like clowns no one is giving up 1st class for $500
567734002287513602,neutral,0.6354,,0.0,Southwest,could you tell me if any upgrades are available on a flight out of stl tomorrow morning.,@SouthwestAir could you tell me if any upgrades are available on a flight out of STL tomorrow morning.
567753899939860480,negative,1.0,Customer Service Issue,1.0,Southwest,i will.make sure to tell everyone i know about this all around horrible experience. i will also post it on my business page.,@SouthwestAir I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page.
569861557775163393,neutral,0.6883,,,Delta,how can i best track deals and special flight offers? i'm liking your international options...,@JetBlue How can I best track deals and special flight offers? I'm liking your international options...
568244170848137217,negative,1.0,Customer Service Issue,1.0,Delta,"your customer services agent jorge at orlando international is rude and disrespectful, i never want to deal with your bullshit ever","@JetBlue your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever"
567772770604298240,positive,0.6591,,,Delta,great thanks,@JetBlue Great thanks
568024213753364480,negative,1.0,Late Flight,1.0,US Airways,i really needed to be back home yesterday and at work at 9am today. been on plane and sitting for an hour #peeved,@USAirways @SDFAirport  I really needed to be back home yesterday and at work at 9am today. Been on plane and sitting for an hour #peeved
569644766779936768,negative,1.0,Late Flight,0.6563,US Airways,not cancelled flightling #837 because you don't want to put us in a hotel for night is our guess,@USAirways not Cancelled Flightling #837 because you don't want to put us in a hotel for night is our guess
568781450146787328,negative,1.0,Bad Flight,1.0,Southwest,"excruciatingly slow internet on swa flights is now the norm, rather than the exception. is this being addressed?","@southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?"
568438860390244353,negative,0.6578,Late Flight,0.6578,US Airways,can we hold two seats for 11:35 flight from phx to las 1856 as this delayed flight 556 is not going to arrive on-time,@USAirways can we hold two seats for 11:35 flight from PHX to Las 1856 as this delayed flight 556 is not going to arrive on-time
568451040397422593,negative,1.0,Can't Tell,0.3368,Delta,what's up with lack coffee on 7:30am flight. was told someone forgot to load coffee onto the plane. what????? #ineedcoffee,@JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee
569940685757014016,negative,1.0,Can't Tell,0.3831,American,"so if your genuine, give me your opinion on what occurred last night 445 fly from phl, to mia. no assistance at airport","@AmericanAir so if your genuine, give me your opinion  on what occurred last night 445 fly  from phl, to mia. No assistance at airport"
569504813915832321,negative,1.0,Bad Flight,0.6501,US Airways,the plane i am on is having mechanical issues. why cant i get off and get on a new flight? now i have missed my connecting flight,@USAirways the plane i am on is having mechanical issues. Why cant i get off and get on a new flight? Now i have missed my connecting flight
569627907871502338,negative,1.0,Lost Luggage,0.6659,Delta,", thanks for not guarantee that you can not deli ever my bags to my hotel, when bag missed connection. #sfo #customerservicenot","@JetBlue, thanks for not guarantee that you can not deli ever my bags to my hotel, when bag missed connection. #sFO #customerservicenot"
568474442210283520,neutral,0.6627,,0.0,Southwest,why must the 4:45pm nonstop bos-bna flight stop running after august 7???,@SouthwestAir why must the 4:45pm nonstop BOS-BNA flight stop running after August 7???
568807391484997632,positive,1.0,,,US Airways,thank you,@USAirways Thank you
568775493727551488,negative,1.0,Lost Luggage,0.6601,US Airways,doesn't seem likely bc your team failed to scan my bag in lax and you recycle bagtag numbers that doesn't help #usairwaysfail,@USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail
568844412970770433,negative,1.0,Customer Service Issue,0.6768,Southwest,"please explain to reps, ignoring a technical issue and passing the buck is not a good business model. lucky limited to 140","@SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140"
567841818357964800,positive,0.6584,,0.0,US Airways,"thx 4 replying. after trying 2 get thru many times, &amp; v-mail or people hanging up on, us we talked 2 tech...cont'd","@USAirways thx 4 replying. After trying 2 get thru many times, &amp; v-mail or people hanging up on, us we talked 2 tech...cont'd"
568781213651087361,negative,1.0,Flight Attendant Complaints,1.0,United,education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.,@united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.
570091771675348992,negative,1.0,Lost Luggage,1.0,Southwest,way to fuck up and lose bags. my husband has no warm clothes and no equipment. #youdidit #notcool,@SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool
569254216415481856,negative,1.0,Cancelled Flight,1.0,Delta,"making a bad situation worse. cancelled flighted flight, making us stay overnight in sxm. won't provide vouchers to stay in a different hotel","@JetBlue making a bad situation worse. Cancelled Flighted flight, making us stay overnight in SXM. Won't provide vouchers to stay in a different hotel"
570271574462369793,neutral,0.627,,,American,"we are off to kax premium. hoping this flight is better food, tv now i know how to work it and service. tnx","@AmericanAir we are off to Kax premium.  Hoping this flight is better food, TV now I know how to work it and service. Tnx"
568899726273323008,neutral,1.0,,,US Airways,"it's a debit card, but i am a dividend member.","@USAirways It's a debit card, but I am a Dividend member."
569019132978405376,negative,1.0,Bad Flight,0.6588,Southwest,how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi 😷😱,@SouthwestAir how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi 😷😱
569948411966976000,neutral,1.0,,,American,"but my friend was told she was able to use her credit with the airline towards one of my flights, then was told she couldn't.","@AmericanAir but my friend was told she was able to use her credit with the airline towards one of my flights, then was told she couldn't."
568875591308611584,positive,1.0,,,US Airways,"i'm enjoying my flights so far! you're doing a great job. today's been tough, so thanks for making my flights comfortable.","@USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable."
568583014176960513,negative,1.0,Customer Service Issue,1.0,US Airways,"are you kidding me?? bad customer service, folks. flew from psp to phx flight 2692 on 2/19. (cont)","@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2/19. (cont) http://t.co/KigfKVXxDQ"
569596357381644289,negative,1.0,Customer Service Issue,0.7092,US Airways,"this is my 2nd attempt to call us airways dividend miles, 52 minutes no help hung up - #usairways #bs","@USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22"
569698963428925440,negative,1.0,Can't Tell,1.0,American,you have let me down. seriously. #unhappycustomer,@AmericanAir you have let me down. Seriously. #unhappycustomer
569989043456380928,negative,1.0,Customer Service Issue,0.6526,US Airways,your airway is a joke. i have never dealt with worse service,@USAirways your airway is a joke. I have never dealt with worse service
569614361574158336,negative,1.0,Customer Service Issue,1.0,US Airways,has the worst customer service and their flights are always delayed,@USAirways has the WORST customer service and their flights are always delayed
570217971815211008,positive,1.0,,,American,"thank you, ! much appreciated.","Thank you, @AmericanAir! Much appreciated."
568648777315147777,negative,1.0,Lost Luggage,0.7011,Delta,"- yes. best case scenario i get my gear late flight friday, early saturday. camp starts at 6am tomorrow #toolittletoolate flight","@JetBlue - Yes. Best case scenario I get my gear Late Flight Friday, early Saturday. Camp starts at 6AM tomorrow #toolittletooLate Flight"
570252965392592896,positive,1.0,,,United,despite my bag not making it to newark good informative email tracking updates help!,@united despite my bag not making it to Newark good informative email tracking updates help!
568561877699182592,neutral,0.6769,,0.0,US Airways,"have a 6:05pm flight out of phl sat, 2/21. snow expected. are we able to switch to an earlier flight without penalty?","@USAirways Have a 6:05pm flight out of PHL Sat, 2/21. Snow expected. Are we able to switch to an earlier flight without penalty?"
569918449121673216,negative,1.0,Can't Tell,0.6421,United,"either is fine. however, plundering my hard-earned dollars is not fine.","@united Either is fine. However, plundering my hard-earned dollars is not fine."
569310328862830592,neutral,1.0,,,Delta,re: flight 8088 sxm&gt;jfk what time does bus leave hotel on feb 22? mass confusion here.,@JetBlue Re: Flight 8088 SXM&gt;JFK what time does bus leave hotel on Feb 22?  Mass confusion here.
569950766389182464,neutral,0.6709,,,Delta,but why rt : our fleet's on fleek.,but why RT @JetBlue: Our fleet's on fleek. http://t.co/W0HOAewhwS
570253313368698883,negative,1.0,Late Flight,1.0,Southwest,"la always has traffic, but this is insane. i can't be the only one with this issue on flight 1625","@SouthwestAir LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625"
570157409458642944,negative,1.0,Lost Luggage,1.0,US Airways,i will make sure to never use your incompetent airlines again. my luggage has been out for delivery for 24 hours.,@usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours.
568068513224654848,neutral,1.0,,,Virgin America,to battle on - route via,"@VirginAmerica to battle @SouthwestAir on @DallasLoveField-@AUStinAirport route 
http://t.co/6RLz0EBk2X via @usatoday"
568232493779824640,positive,1.0,,,Southwest,amazing view on the approach to lax tonight.,@southwestair Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH
569975349750079488,neutral,0.6832,,0.0,Southwest,"dang, if only practice was an hour late flightr today...","@SouthwestAir Dang, if only practice was an hour Late Flightr today..."
569302758018420736,negative,1.0,Lost Luggage,1.0,United,. let us know when you find everyone's luggage. thanks. #unitedairlines,.@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines
569977806320476160,negative,1.0,Customer Service Issue,0.6579999999999999,American,can't help now as all seats have been taken. there has to be a way to handle high volume of call days.,@AmericanAir Can't help now as all seats have been taken.  There has to be a way to handle high volume of call days.
569919020784185344,negative,1.0,Flight Attendant Complaints,0.6854,United,", b4 boarding this attendant took his shoe &amp;sock off at the desk and showed other agents his foot. so gross.","@united, b4 boarding this attendant took his shoe &amp;sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv"
568052677881565185,negative,0.6222,Customer Service Issue,0.6222,United,i need to speak with a supervisor or someone who is #willing to help me use a credit i have asap. #letsworktogether,@united I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP.  #letsworktogether
569623396729917440,negative,1.0,Flight Attendant Complaints,0.6791,US Airways,"best part was hearing the attendant give a voucher to person next to me for hotel at bgr. then my guy saying ""we don't do that""","@USAirways Best part was hearing the attendant give a voucher to person next to me for hotel at BGR. Then my guy saying ""we don't do that"""
569238749802074113,neutral,0.672,,,Delta,"thanks, it's for next weekend though so my guess is it will only go higher.","@JetBlue Thanks, it's for next weekend though so my guess is it will only go higher."
567789902633664512,negative,0.6449,Cancelled Flight,0.3285,US Airways,i just think if i am staying w your airline &amp; rescheduling a flight i shouldn't absorb a fee that is the cost of 1/2 my flight,@USAirways I just think if I am staying w your airline &amp; rescheduling a flight I shouldn't absorb a fee that is the cost of 1/2 my flight
569156321636847617,negative,0.7024,Bad Flight,0.7024,Delta,if you want to fly in a storm that's your right. but give us the choice. we have kids and don't want to chance it. #nixchangefees,@JetBlue if you want to fly in a storm that's your right. But give us the choice. We have kids and don't want to chance it. #nixchangefees
570074864708669440,negative,0.6386,Lost Luggage,0.6386,United,"tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags.","@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags."
567843811990376449,negative,0.649,Flight Booking Problems,0.3325,Delta,so technically i could drive to jfk now and put in. request for tomorrow's flight?,@JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight?
569971033182048256,positive,0.6534,,,United,thank you,@united thank you
568094172508336128,positive,1.0,,,US Airways,thank you!!! on our way to get her bag now - thanks to having that number 😊,@USAirways Thank you!!! On our way to get her bag now - thanks to having that number 😊
569848857498161154,positive,1.0,,,American,"ok, i just received an email with my registration from your team. thanks a lot","@AmericanAir ok, I just received an email with my registration from your team. Thanks a lot"
570044332843134976,positive,1.0,,,American,"still thinking, those pjs may have me sold we'd #love to have you on board with us! here i come","Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come"
568053242426470401,negative,1.0,Customer Service Issue,0.6275,US Airways,this is got to be the worst service i've ever seen with an airline. 3 cancelled flightled flights. rude employees. currently flight delayed,@USAirways this is got to be the worst service I've ever seen with an airline. 3 Cancelled Flightled flights. Rude employees. Currently flight delayed
569926843853185024,negative,1.0,Bad Flight,0.6484,US Airways,"horrible service, wrong plane arrived, many confirmed passengers could not get on flight we paid for due to lack of seats flight","@USAirways horrible service, wrong plane arrived, many confirmed passengers could not get on flight we paid for due to lack of seats flight"
570298027103162368,neutral,0.6768,,0.0,United,"no i don't, but i'm sure united have my info on its system.","@united no I don't, but I'm sure United have my info on its system."
568444203883204608,negative,1.0,Customer Service Issue,0.6333,US Airways,will be stuck in phx overnight. service is getting worse. flying southwest from now on.,@USAirways  will be stuck in PHX overnight.  Service is getting worse.  Flying southwest from now on.
568499798099304449,neutral,1.0,,,US Airways,i don't think the us site allows that (unlike can i use a us credit if i held on,@usairways I don't think the US site allows that (unlike http://t.co/etfjqIwUvt). Can I use a US credit if I held on http://t.co/etfjqIwUvt?
570001483472756736,neutral,1.0,,,American,- don't be jealous. i live in sydney and my t-shirt and jeans don't suit the office for work. i need suits and a warm jacket.,@AmericanAir - don't be jealous.  I live in Sydney and my T-shirt and jeans don't suit the office for work. I need suits and a warm jacket.
569686145275072512,negative,1.0,Lost Luggage,1.0,American,- where are my bags? baggage claim c25 or c26 (flt# 959)?? i can see the plane from here? why does it take 25 min???,@AmericanAir - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min???
570285578563891200,neutral,0.6776,,0.0,United,have clients with an 11 hr layover at iah (during the day). will they have to claim &amp; recheck luggage. or will it be taken care of?,@united Have clients with an 11 hr layover at IAH (during the day). Will they have to claim &amp; recheck luggage. Or will it be taken care of?
569304533140185088,negative,1.0,Can't Tell,0.6711,Southwest,flight 3336 - why do multiple tracking sites have more up to date info than swa's app and website?,@SouthwestAir Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website?
569988762085806081,negative,1.0,Customer Service Issue,0.6737,United,i did... no response back,@united I did... no response back
569698949474291713,negative,1.0,Late Flight,0.6565,United,many people on ua6318 are going to miss connections due to long wait time in sfo tarmac. seriously u can't find an empty gate?,@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?
569659646916440065,positive,1.0,,,US Airways,"thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!","@USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!"
569678919307280384,neutral,1.0,,,US Airways,do you have an email??,@USAirways do you have an email??
568899508601430016,negative,0.6319,Flight Booking Problems,0.6319,Southwest,not if its travel credit you used to buy and it expires on the day you find a lower rate,@SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate
568273514970501120,negative,1.0,longlines,0.6714,Southwest,"humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. what gives?","@SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?"
567773445195583488,positive,1.0,,,Southwest,thanks for the response. was able to get my situation resolved. not a fan of mother nature today. :),@SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :)
569479008708120576,negative,0.6688,Late Flight,0.6688,Delta,how about an update on flight 475 leaving tf green delayed,@JetBlue how about an update on flight 475 leaving tf green delayed
569893924942299136,neutral,1.0,,,Southwest,we invite to fallow learn about our activities.prevention programs of health by condom-rito family.we r 501(c)(3),@SouthwestAir We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)
567778009013178368,negative,1.0,Cancelled Flight,1.0,United,so what do you offer now that my flight was cancelled flighted and i'm stranded away from home and work?,@united So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work?
570153000079126528,negative,0.6787,Customer Service Issue,0.3542,American,thanks for the canned reply.,@AmericanAir thanks for the canned reply.
569736283326586880,neutral,0.6726,,,American,lmao this is so funny,@AmericanAir @Nashinmypants lmao this is so funny
568159364550406144,negative,1.0,Flight Booking Problems,0.6481,United,flying lax to sfo and system won't let me check in. your site tells me to do it through and they tell me through you.,@united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you.
569592778872606720,neutral,1.0,,,American,do you guys have another flight for today that you can book me on from laguardia to louisville ky?,@AmericanAir do you guys have another flight for today that you can book me on from laguardia to louisville ky?
568877085479071744,neutral,1.0,,,United,"bagage which i take to in the cabin i dont need to check-in,correct?","@united bagage which i take to in the cabin i dont need to check-in,correct?"
568084209656573952,neutral,1.0,,,US Airways,can i get assistance on flight #611? plane just landed from hpn and i have a connection to atl.,@usairways can I get assistance on flight #611? Plane just landed from HPN and I have a connection to ATL.
568029763438186496,neutral,0.6469,,,Delta,deal!,@JetBlue deal!
568818998445522944,neutral,0.6633,,,United,i left headphones in 2a on ua4689 from yhz-ewr. it's a long shot to see them again. but worth a tweet anyway!,@united I left headphones in 2A on UA4689 from YHZ-EWR. It's a long shot to see them again. But worth a tweet anyway!
569232560330555393,negative,0.635,Bad Flight,0.3221,United,hello i am flying first class and am behind 20 people on zone 1!!!!! pls pass on to app dept - you should board 1st class first,@united hello I am flying first class and am behind 20 people on zone 1!!!!!  Pls pass on to app dept - you should board 1st class first
568611700674584576,negative,1.0,Late Flight,1.0,Southwest,"we should be landing at ric right now, but haven't even left atl. should have picked delta maybe?","@SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe?"
569382239131168769,positive,1.0,,,Delta,thank you! i know the weather in #boston isn't great. everyone's tired,@JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired
569494421345046528,negative,1.0,Late Flight,0.6617,US Airways,"#overbooked sxm-clt delayed deplaning extra passengers. #missedconnection #forcedovernight #clt, no lodging/food. disappointed.","@USAirways #Overbooked SXM-CLT delayed deplaning extra passengers. #missedconnection #forcedovernight #CLT, no lodging/food. Disappointed."
568999879176949760,negative,1.0,Flight Booking Problems,0.6512,US Airways,really? tried that already-got message not available to do. next idea?,@USAirways REALLY? Tried that already-got message not available to do. Next idea?
569540050821763072,positive,1.0,,,Delta,they were amazing and thank you!,@JetBlue they were amazing and thank you!
569224755426930689,negative,1.0,Customer Service Issue,1.0,Southwest,"very confusing to receive ""your trip is around the corner!"" email when i already cancelled flightled the flight","@SouthwestAir very confusing to receive ""your trip is around the corner!"" email when I already Cancelled Flightled the flight"
569683921908195328,neutral,1.0,,,American,its adolfo garcia,@AmericanAir its Adolfo Garcia
569343970360348672,negative,1.0,Customer Service Issue,0.6916,US Airways,how do i get thru on hold over 3 hours ?,@USAirways @AmericanAir how do I get thru on hold over 3 hours ?
569602069335838720,negative,1.0,Customer Service Issue,1.0,American,"cool, a canned response. nah, i think i'll keep tweeting at everyone who mentions aa on twitter. you could dm me, though.","@AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though."
568411566233804802,neutral,0.6859,,0.0,United,i did not. that's why i am very concerned.,@united I did not.  That's why I am VERY concerned.
567731944151322626,positive,0.644,,,Delta,"she was a phone agent, pls do! peggy was pleasant, informative and delivered. ⭐️⭐️⭐️⭐️⭐️","@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. ⭐️⭐️⭐️⭐️⭐️"
569932833709527041,negative,1.0,Cancelled Flight,0.3408,American,your team rebooked my cancelled flightled aa flight on a different airline. new airline has no such flight booking problems. flight is this evening.,@AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.
569873418075672576,negative,1.0,Customer Service Issue,1.0,American,your call system is a fucking joke,@AmericanAir your call system is a fucking joke
568606704566439936,neutral,1.0,,,US Airways,"but it's not their fault, because their policy says they at least got us to our destination. really?","@USAirways but it's not their fault, because their policy says they at least got us to our destination. Really?"
568783455338819584,negative,1.0,Late Flight,1.0,US Airways,now siting on tarmac in philly for another 15 minutes. this is so lame. sorry doesn't help. this is terrible.,@USAirways now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible.
569638503199285248,negative,0.6609999999999999,Late Flight,0.3443,American,it's always better to find out equipment is inop on the ground than in the air! #safetyfirst,@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst
569775147919372288,neutral,0.6879,,,US Airways,"4469, thank you for asking.","@USAirways 4469, thank you for asking."
569103475709054976,negative,1.0,Customer Service Issue,1.0,US Airways,no online clearly states i can not- it says to call res. i already explained that.,@USAirways no online clearly states I can NOT- It says to call res. I already explained that.
569917729022586880,negative,1.0,Bad Flight,1.0,Delta,someone should screen what you play on your flights.,@JetBlue someone should screen what you play on your flights. http://t.co/tNY9uIpha5
569763942144176128,negative,1.0,Bad Flight,1.0,Delta,terrible landing on 915,@jetblue terrible landing on 915
568645576008400896,negative,0.7067,Bad Flight,0.7067,United,they were empty upon takeoff. why can't someone sit there?,@united  they were empty upon takeoff. Why can't someone sit there?
567773009092812802,neutral,1.0,,,Southwest,needs to offer a college student discount so i can fly home 😭😭,@SouthwestAir needs to offer a college student discount so i can fly home 😭😭
569206387483525120,neutral,0.6941,,0.0,Southwest,now flight is book and i have to fly standby if they will allow me to check in before the flight takes off,@SouthwestAir now flight is book and I have to fly standby if they will allow me to check in before the flight takes off
567818156607074304,negative,0.6341,Late Flight,0.6341,Delta,the highlight of being delayed #freeconcert,@JetBlue @EllaHenderson the highlight of being delayed #freeconcert
569864892695490560,negative,0.6438,Cancelled Flight,0.3406,American,thanks. took care of it. issue was ivr was unclear and took too long to get a call-back option. would love to see that fixed.,@AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed.
569605928636407808,neutral,0.6393,,0.0,American,on flt 1627 from dfw to fat on 2/23 and it was 86'd. can you rebook me on the 1359 flight tonight? can't get through on phone.,@AmericanAir On flt 1627 from DFW to FAT on 2/23 and it was 86'd. Can you rebook me on the 1359 flight tonight? Can't get through on phone.
570032108447494144,neutral,0.6404,,,Southwest,no monkey business we luv swa!! #mdw2mci #homeandreadyfornexttrip,@SouthwestAir No monkey business we luv SWA!! #mdw2mci #homeandreadyfornexttrip http://t.co/2xJvUn66ZZ
568241989453393920,negative,1.0,Can't Tell,0.3565,US Airways,my wife had flight changes due to weather now she cant checkin to her return flight and it fails is it possible usair cancelled flightled,@USAirways My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled
570061921145065473,negative,1.0,Can't Tell,0.6559999999999999,American,so disappointed with this airline never again will i book with you guys,@AmericanAir so disappointed with this airline never again will I book with you guys
570274815736549376,negative,0.7024,Flight Booking Problems,0.7024,Southwest,"yo, i'm trying to make a change to a reservation but whenever i select the flight it says, ""unable to price"". please help!","@SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, ""Unable to price"". Please help!"
567855566590255105,negative,1.0,Cancelled Flight,1.0,Delta,"well, now saying our flight is going to be cancelled flighted &amp; that by not changing earlier, we missed our chance to get out tomorrow. 1/2","@JetBlue well, now saying our flight is going to be Cancelled Flighted &amp; that by not changing earlier, we missed our chance to get out tomorrow. 1/2"
567769798831255552,negative,1.0,Lost Luggage,1.0,United,bags are still in houston since friday and still have not been reimbursed the baggage fee.,@united bags are still in Houston since Friday and still have not been reimbursed the baggage fee.
569644249337110528,negative,1.0,Late Flight,0.6987,US Airways,really? 8 hr delay in virgin island and not even a food voucher.,@USAirways really? 8 hr delay in Virgin Island and not even a food voucher.
568822571875098624,negative,1.0,Lost Luggage,1.0,US Airways,i just want to find my bag so i won't have to go through the hassle of trying to claim what was in my suitcase #usairwaysfail,@USAirways I just want to find my bag so I won't have to go through the hassle of trying to claim what was in my suitcase #usairwaysfail
568220169803325440,negative,1.0,Late Flight,0.6947,Delta,"1472, fll to lga. this is getting old. 4th flight in 2.5 weeks, 4th significant delay.","@JetBlue 1472, FLL to LGA. This is getting old. 4th @JetBlue flight in 2.5 weeks, 4th significant delay."
567796079446745088,neutral,0.6645,,,Delta,thank you. is there a possibility it will change?,@JetBlue thank you. Is there a possibility it will change?
569544271017037824,positive,1.0,,,US Airways,thanks to the friendly us airways staff that helped me get booked on various flights to get home today. almost there!,@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today.  Almost there!
569535820270583809,neutral,0.6674,,0.0,US Airways,sadly they've tried that and airport agents…no flights so they're stranded at phl. no chance of a hotel for them?,@usairways sadly they've tried that and airport agents…no flights so they're stranded at PHL. No chance of a hotel for them?
569724257879502848,negative,1.0,Can't Tell,0.6804,United,is it even legal for you guys to advertise flights that you cant honor??,@united is it even legal for you guys to advertise flights that you cant honor??
569864610016321536,negative,1.0,Customer Service Issue,1.0,American,filed a pir with an agent at indianapolis airport. unable to pull up information online on your site. have dmed details.,@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details.
569350289729458177,negative,1.0,Late Flight,1.0,US Airways,pullin some sh** delaying flights again... smh,@USAirways pullin some sh** delaying flights again... Smh @OBJ_3 http://t.co/Av2rfFHMcV
568935475815292928,negative,1.0,Bad Flight,0.3434,United,"dtv doesnt work, pilots late flight, wont let 10yr old fly next 2 me and i paid 4 an upgrade. #unitedsucks","@united DTV doesnt work, pilots Late Flight, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks"
569378015429447680,negative,1.0,Late Flight,0.3333,US Airways,can you please train your mechanics? teach them to bring the tools to fix the plane with them and not leave them in the hanger.,@USAirways can you please train your mechanics? Teach them to bring the tools to fix the plane with them and not leave them in the hanger.
567910107163541504,negative,0.6672,Flight Attendant Complaints,0.3606,US Airways,traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover.,@usairways traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover.
569681019185573889,negative,1.0,Lost Luggage,1.0,United,yes. bags came 1 hr after i arrived at baggage claim. awful experience on the ground at bhm,@united yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM
569874973021622272,positive,1.0,,,US Airways,couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!,@USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!
569988061150359552,negative,1.0,Late Flight,1.0,United,#albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice,@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice
570008443626647552,negative,1.0,Can't Tell,0.3477,United,still waiting to hear back. my wallet was stolen from one of your planes so would appreciate a resolution here,@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here
567910969856229377,positive,1.0,,,Delta,yes! announced we will take off. you're on it! thank you!,@JetBlue yes! Announced we will take off. You're on it! Thank you!
568487367536996354,negative,0.6531,Cancelled Flight,0.3265,US Airways,understood and i am sympathetic. how do i get my $100 back? i shouldn't have to pay especially if you switched my flight.,@USAirways understood and I am sympathetic. How do I get my $100 back? I shouldn't have to pay especially if YOU switched my flight.
567822848878968832,negative,1.0,Can't Tell,0.696,United,"wanted to, but you cancelled flightled my tickets.... they were too special i guess even for united.","@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united."
569917692758630400,negative,1.0,Customer Service Issue,1.0,US Airways,how do i get a hold of customer service? i've called multiple times &amp; have been on hold for 30+ mins only to have to hang up,@USAirways how do I get a hold of customer service? I've called multiple times &amp; have been on hold for 30+ mins only to have to hang up
569733882007801857,negative,1.0,Late Flight,1.0,Delta,"didn't find out my flight for ny, scheduled to leave at 9:30pm, is delayed by more than 1.5hrs until after checking in. huge fail.","@JetBlue Didn't find out my flight for NY, scheduled to leave at 9:30pm, is delayed by more than 1.5hrs until AFTER checking in. Huge fail."
569620168671756288,neutral,0.6376,,0.0,Delta,of my tray table is broken what do i do?,@JetBlue of my tray table is broken what do i do?
568043126775943168,neutral,1.0,,,United,january 15th.,@united @annricord January 15th.
569306599577112577,positive,1.0,,,United,thank you! excited to be working with you guys!,@united thank you! Excited to be working with you guys!
569850216754618368,neutral,0.6771,,0.0,United,why is my ktn not showing on my boarding? why is tsa pre-check not applying to my boarding pass?,@united WHy is my KTN not showing on my boarding?  Why is TSA pre-check not applying to my boarding pass?
570272235639828480,negative,1.0,longlines,0.6539,American,how about some rampers at gate b40 dfw? waiting to be marshaled in,@AmericanAir how about some rampers at gate b40 dfw?   Waiting to be marshaled in
569197611393163264,neutral,1.0,,,Virgin America,any updates on flight 413 from jfk &gt; lax,@VirginAmerica any updates on flight 413 from Jfk &gt; Lax
567818055771918336,positive,0.6661,,,United,thanks!,@united Thanks!
569676336635236352,positive,0.6414,,,American,good luck at dfw this evening aa!,@AmericanAir @DAI_President Good luck at DFW this evening AA!
568716015338717184,negative,0.6515,Customer Service Issue,0.6515,United,"thanks , great news that u won't refund tickets due to a bad exchange rate. i knew u would come to your senses","Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals"
569353501123280896,negative,1.0,Customer Service Issue,0.6691,US Airways,i had to sit in your kitchen and move stuff around so i had what i needed. i'm extremely disappointed in your service,@USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service
569701122899775488,negative,0.6533,Bad Flight,0.6533,American,"hey aa, a suggestion: note on your seat maps what seats have electronics box blocking legroom. aa215","@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http://t.co/hcNN0wXQQr"
570187080426397696,negative,1.0,Customer Service Issue,0.6995,United,why do i have to pay $ 17 for wifi with an international business ticket? #pennypincher,@united Why do I have to pay $ 17 for wifi with an international business ticket?  #pennypincher
568474866753667072,negative,1.0,Can't Tell,0.6578,United,i have been denied. not sure how you charge $150 one way then $25 on way hime,@united I have been denied. Not sure how you charge $150 one way then $25 on way hime
568084860008570881,positive,0.6986,,,Southwest,oh my god lauren oh my god oh my god,@SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD
569299428068233217,neutral,1.0,,,Delta,that selfie was extreme.,@JetBlue that selfie was extreme.
568827677001428992,negative,1.0,Customer Service Issue,1.0,United,"once again i am victim to the scam that is your shit customer service, this time the agent hung up on me wtf do you teach your staff","@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff"
568635298759860226,negative,1.0,Bad Flight,0.6832,Delta,on your 1503 flight jfk to pr. they got the doors open on this frigid temperature. #icyflight,@JetBlue on your 1503 flight JFK to PR. They got the doors open on this frigid temperature. #icyflight
568526847320784896,negative,0.6596,Customer Service Issue,0.3617,Virgin America,sent a couple messages to the email you provided but to no avail. will try again next year. cheers.,@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.
568094581041934336,negative,0.6694,Flight Booking Problems,0.3779,Southwest,tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it.,@SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it.
569946428547551233,negative,1.0,Customer Service Issue,1.0,Southwest,pretty terrible customer service. sat on hold 10 min. then a busy signal. then disconnected. do all airlines have to suck?,@SouthwestAir pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck?
570288167242375168,negative,1.0,Late Flight,1.0,American,"delayed on the way to puerto rico and delayed on the way back to new york, this is disgraceful","@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful"
569522923029041153,positive,0.6496,,0.0,Southwest,#tfw1 appreciate the tweet back - it was unexpected.,@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.
570272172679282688,negative,1.0,Cancelled Flight,0.6556,American,you cancelled flight my flight and there’s no way to rebook on the website or app? i have to wait 35 minutes on hold? #fail cc,@AmericanAir You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta
569631575819710464,negative,1.0,Customer Service Issue,0.6664,American,i've flown you many years without a complaint. you should start listening to your customers. you went from first to worst,@AmericanAir I've flown you many years without a complaint. You should start listening to your customers.  You went from first to worst
569667313609404416,negative,0.6659999999999999,Can't Tell,0.6659999999999999,Southwest,how about auto check in for cp holders? come on.,@SouthwestAir How about auto check in for CP holders? Come on.
569184788784918528,negative,1.0,Customer Service Issue,0.6667,United,extremely disappointed in #flight6831. united left crew and pssgrs stranded in rain @ gate with no cover. left psngrs 2 depart plane,@united Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane
568114056034324480,negative,1.0,Customer Service Issue,0.34700000000000003,US Airways,"that's ok, just know that i'll most likely never book with you again","@USAirways that's ok, just know that I'll most likely never book with you again"
570092210466611200,negative,1.0,Flight Booking Problems,0.6527,American,"your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. anything that can be done?","@AmericanAir your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done?"
569555411998613505,negative,1.0,Customer Service Issue,1.0,US Airways,not impressed with your customer service. everyone has been unhelpful and incredibly rude.,@USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude.
568898784861814785,negative,0.6795,Can't Tell,0.3441,United,4016 529557. you going to transfer my car to me too? because it's at the airport you couldn't get me too...,@united 4016 529557.   You going to transfer my car to me too?  Because it's at the airport you couldn't get me too...
569349960228974592,negative,1.0,Flight Attendant Complaints,1.0,Delta,flight attendant was hesitant to give me more baby sized cookies,@JetBlue flight attendant was hesitant to give me more baby sized cookies
569682667362344960,negative,1.0,Late Flight,0.363,American,gotta be worse than w/ on time departures. i rushed back to terminal c for 8:25 flight but they haven't strtd boarding.,@AmericanAir gotta be worse than @delta w/ on time departures.  I rushed back to terminal C for 8:25 flight but they haven't strtd boarding.
568803368367366144,neutral,1.0,,,Southwest,i dmed you :),@SouthwestAir I DMed you :)
568884491294351360,negative,1.0,Customer Service Issue,1.0,United,why? so i can waste more of time on this airline to get an automated message? disappointing as always.,@united why? So I can waste more of time on this airline to get an automated message? Disappointing as always.
569703641096933377,negative,1.0,Customer Service Issue,1.0,American,"is the new , and both are worse than taking the #americanairlines #nocustomerservice #fail","@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail"
570270772746461186,negative,1.0,Customer Service Issue,1.0,US Airways,"167 minutes? ""im not trained in that"". cmon. can't you do better than that?","@USAirways 167 minutes?  ""Im not trained in that"". Cmon. Can't you do better than that?"
569211825218318336,negative,1.0,Cancelled Flight,1.0,Southwest,you just cancelled flightled my flight home so you better get me a private jet or something. i need to get home now,@SouthwestAir you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now
569491590105980929,positive,1.0,,,US Airways,many thanks for your reply!,@USAirways Many thanks for your reply! http://t.co/6CGFv02gzb
570225396404359168,negative,1.0,Customer Service Issue,0.6524,Delta,"'s once upon a sale that does not include btv, as usual! #jetbluehatesbtv","@JetBlue 's Once upon a sale that does not include BTV, as usual!  #jetbluehatesbtv"
569709973963468801,negative,1.0,Cancelled Flight,1.0,American,"next time my flight's cancelled flightled, i'd appreciate some indication (email, text, carrier pigeon). app didn't even warn at check in","@AmericanAir next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in"
568574059652489217,negative,1.0,Bad Flight,1.0,Delta,"well, we're on our way now, but more than half my tv channels are just static. 😔","@jetblue well, we're on our way now, but more than half my tv channels are just static. 😔"
569631041603788800,negative,1.0,Late Flight,0.6707,American,u cant spell airline and i trusted you to get me home on time and safe you are the worst #gobankrupt,@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4
568958074230190080,positive,1.0,,,Southwest,"flt 947 emer stop in albuquer for a heart condition, crew was awesome, pilot was maverick on the divert.","@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert."
568147483269971969,neutral,0.6883,,0.0,Southwest,is your companion pass broken today? purchase.error.invalid_loyalty_member_account_status (sw900001-vyil1xklrog24fs-918j_a),"@southwestair is your companion pass broken today? 
purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS (SW900001-vyiL1XKlROG24fS-918j_A)"
569714755109294080,neutral,0.6727,,,American,no worries you're swamped i know just dmd back thank u,@AmericanAir no worries you're swamped I know just dmd back THANK U
569461469042966528,negative,1.0,longlines,0.6818,Virgin America,at logan airport and waiting to checkin for my 9am flight. checkin desk not open !!!!! why?!,@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!
568134211493695488,positive,0.6646,,,Southwest,ok we will! thank you!!!,@SouthwestAir @karajusto OK we will! Thank you!!!
568443742610305024,neutral,0.6313,,,Southwest,please please please choose me to go see #destinationdragons,@SouthwestAir please please please choose me to go see @Imaginedragons   #DestinationDragons
569942084393824256,negative,1.0,Customer Service Issue,1.0,American,just tried calling. got a high call volume at this moment message and then it said goodbye and hung up…,@americanair just tried calling. got a high call volume at this moment message and then it said goodbye and hung up…
569920484856475649,negative,1.0,Customer Service Issue,1.0,US Airways,takes my money at once but then requires 7 to 10 days to process a refund? why does your auto attendant hang up? #usairwaysfail,@USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail
569473998519578624,negative,1.0,Late Flight,0.6048,United,flighted delayed for hours. 10pm arrival to vegas is now 4am. did you seriously lose my luggage???,@united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???
569170372018499584,negative,0.6522,Customer Service Issue,0.6522,Southwest,had to pay a $25 fare difference on a change but can't seem to find the receipt for it. how can i get a copy for reimbursement,@SouthwestAir Had to pay a $25 fare difference on a change but can't seem to find the receipt for it. How can I get a copy for reimbursement
568509738763169792,neutral,0.6461,,0.0,US Airways,is there anyway to get rebook in help on twitter?,@USAirways is there  anyway to get rebook in help on twitter?
568136286109888512,negative,1.0,Lost Luggage,1.0,US Airways,i've done everything. still no luck in finding my bag. i don't understand how my bag could have been misplaced. very upsetting.,@USAirways I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting.
568943244027006976,neutral,1.0,,,Virgin America,this is what you missed . next trip to the 407.,@VirginAmerica This is what you missed @NewsVP. Next trip to the 407.
568128399035772928,negative,1.0,Lost Luggage,0.3715,US Airways,a $100 - totaled. not happy. not at all.,@USAirways a $100 @Samsonite - totaled. Not happy. Not at all.
569917791228157952,negative,1.0,Customer Service Issue,1.0,American,except you aren't working with her youve done nothing to help,@AmericanAir @CNN @nbsnewsr @cnnbrk except you aren't working with her @AmericanAir youve done nothing to help
569990034444689408,neutral,0.6838,,,Southwest,#magazine feature: desk plants increase productivity by 15%. #luvswa #healthbenefitsofplants #gardening,@SouthwestAir #magazine feature: Desk Plants Increase Productivity by 15%. #LuvSWA #healthbenefitsofplants #gardening http://t.co/BVfAxDUBAQ
569716670689902592,neutral,1.0,,,US Airways,looking for some help to recover an item i left on an airplane this evening,@USAirways Looking for some help to recover an item I left on an airplane this evening
567792185832394752,negative,1.0,Customer Service Issue,0.7055,Virgin America,started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.,@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.
568437004045672448,positive,1.0,,,Southwest,love flying southwest! best flight attendants ever!,@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!
569926412234326016,neutral,1.0,,,US Airways,trying to book award travel leaving on red-eye sunday night after midnight. should i book the date in sunday or monday?,@USAirways trying to book award travel leaving on red-eye Sunday night after midnight. Should I book the date in Sunday or Monday?
570291813912858625,negative,1.0,Can't Tell,0.7071,United,thats weak. see ya 👋 hey !!,"@united thats weak. See ya 👋
Hey @VirginAmerica !!"
569295556729823232,negative,1.0,Bad Flight,0.6566,United,how come a $27 shuttle bus from lga to ewr has electrical power outlets but our new airbus interiors do not? #whyjeff?,@united how come a $27 shuttle bus from LGA to EWR has electrical power outlets but our new Airbus interiors do not? #whyjeff?
569613284455948289,negative,1.0,Customer Service Issue,1.0,Southwest,i will be calling someone on monday in customer relations. very disappointed in how i was treated by customer service!,@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!
568883988338581504,negative,0.6876,Customer Service Issue,0.3603,Southwest,needs 2 make me whole used my tkt back n phx due 2 rude sna agent jacquie plitt flew 2 cabo,@SouthwestAir needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http://t.co/QxWW1p09a0
569982327654383616,negative,1.0,Can't Tell,1.0,United,i will but right now i'm to angry,@united I will but right now I'm to angry
569927042931814400,negative,1.0,Late Flight,0.3807,American,30 minutes since landing - flight 1531 from miami and no luggage- what's the delay,@americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay
569617083194933248,negative,0.6591,Bad Flight,0.3506,United,yes... a ride home would be perfect.. a fete one would assume possible after charging 1600$ for a domestic flight... ps we deplaned,@united yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned
569922145264009216,negative,1.0,Can't Tell,0.35600000000000004,United,there are a lot of unhappy cold people on the bridge in freezing temps for an hour. not given any info.,@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info.
570012047917907969,negative,1.0,Late Flight,1.0,US Airways,"yes, ground crew finally showed up so plane could depart very late flight.","@USAirways Yes, ground crew finally showed up so plane could depart very Late Flight."
570219969717219328,positive,0.6864,,,American,thank you for being so responsive on twitter. truly impressive.,@AmericanAir Thank you for being so responsive on Twitter. Truly impressive.
569880322487263232,negative,1.0,Late Flight,1.0,United,late flight crew into #btv last nite delayed todays flt. will miss connection to #cun. why do i have to play for hotel tonight in #ewr?,@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?
569604354703020032,negative,1.0,Customer Service Issue,1.0,American,can you help me with a reservation? cant get through on the phone,@AmericanAir can you help me with a reservation? cant get through on the phone
569891377351233536,neutral,1.0,,,Southwest,to start daily #b737-700 flights from #washington reagan to #ftlauderdale on 8aug #avgeek,@SouthwestAir to start daily #B737-700 flights from #Washington Reagan to #FtLauderdale on 8AUG #avgeek
569766956062134272,positive,0.6651,,,Southwest,you know what'd be beyond awesome? a pair of tickets to the show in atl. a girl can dream #destinationdragons,@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons
569504786879528962,negative,1.0,Customer Service Issue,0.6662,United,20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable!,@united 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable!
568648940033343488,negative,1.0,Cancelled Flight,1.0,United,i would appreciate an answer on why we weren't alerted flight had been cancelled flighted until plane landed. #showsomerespect,@united I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed.  #showsomerespect
569706320212787200,negative,0.6685,Lost Luggage,0.6685,Southwest,"it was never really ""lost"" it was put on another flight with my knowledge we just weren't sure what flight but i have it - ty!","@SouthwestAir It was never really ""lost"" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!"
567801645795643393,positive,1.0,,,Southwest,amazing customer service as well. will definitely fly with you guys again if my instrument is involved. #10/10,@SouthwestAir Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10/10
569989007532142592,positive,1.0,,,Southwest,travel agent darrel here at love field hosting a paper airplane contest to entertain all the children was so awesome to see!,@SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!
569518412550033408,neutral,1.0,,,Southwest,when are you starting routes to #hawaii and #canada?,@SouthwestAir when are you starting routes to #Hawaii and #Canada?
568959916498509824,negative,1.0,Flight Attendant Complaints,1.0,US Airways,"i flew us air for the first time yesterday, got propositioned by the flight attendant....true story! #creditcardsales","@USAirways @keithlaw  I flew US Air for the first time yesterday, got propositioned by the flight attendant....true story!  #Creditcardsales"
569689784517402625,negative,1.0,Customer Service Issue,1.0,American,are killing me. over 3 hours to get no human to help me.,@AmericanAir @Expedia are killing me. Over 3 hours to get NO human to help me.
568540062306181120,negative,1.0,Flight Booking Problems,0.6702,US Airways,i tried it but doesnt help very much and reservation seems to be overwhelmed with some issues,@USAirways i tried it but doesnt help very much and Reservation seems to be overwhelmed with some issues
568489786081714176,positive,1.0,,,Southwest,i was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. luv you guys! #lol,@SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL
567890765134852096,negative,1.0,Lost Luggage,1.0,United,once again my bag is lost when i travel united!!!! please do something,@united once again my bag is lost when I travel united!!!! Please do something
569548841361412096,neutral,1.0,,,Southwest,arkansas gov. plans to sign governor sb-202 that legalizes discrimination of lgbt.can you lend your voice to a state boycott?,@SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?
568075679008468992,negative,1.0,Bad Flight,0.6458,Southwest,boarded plane only to be told to get off as it wasn't our plane. now an hour delay. 😭😭,@SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. 😭😭
570295576446808065,negative,1.0,Customer Service Issue,1.0,American,i have been on hold w/customer service line for 68 minutes. this after i was on phone with an agent for 35 min b/f call droped,@AmericanAir I have been on hold w/customer service line for 68 minutes.  This after I was on phone with an agent for 35 min b/f call droped
569302568020549632,neutral,1.0,,,United,is there another airport closer to calgary we can fly out of tomorrow.,@united is there another airport closer to Calgary we can fly out of tomorrow.
568921315069042688,positive,0.6669,,,Delta,thanks...,@JetBlue thanks...
568847735530643457,neutral,1.0,,,United,are the current on board food menus available anywhere online?,@united Are the current on board food menus available anywhere online?
569502869243736065,negative,1.0,Lost Luggage,1.0,United,your airline has been telling me that my luggage is one hour away from my destination for 5 days!,@united your airline has been telling me that my luggage is one hour away from my destination for 5 days!
570202730293100544,negative,1.0,Customer Service Issue,0.6606,American,"but not sufficiently sorry to actually *do* anything about it, i guess. your systems are presumably beyond reproach or reform.","@AmericanAir but not sufficiently sorry to actually *do* anything about it, I guess. Your systems are presumably beyond reproach or reform."
568085962049216514,positive,1.0,,,Southwest,lauren omg im dead im so so happy for you yes yes,@SouthwestAir @love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES
568768028831289344,negative,1.0,Customer Service Issue,0.3508,Delta,phone agents can't see same flights i see online??? can't change tickets even when i am paying. very frustrating #jetblue,@JetBlue   Phone agents can't see same flights I see online???  Can't change tickets even when I am paying. Very frustrating #jetblue
568223557806915585,negative,0.6538,Late Flight,0.3336,United,please stall flight 1535 out of ord. i have to get to sna tonight.,@united Please stall flight 1535 out of ORD. I have to get to SNA tonight.
567686845903826947,neutral,0.6579,,0.0,United,clicked on the link and got this? #confused,@united clicked on the link and got this? #confused http://t.co/xMAQcucWZl
568248102018285570,negative,1.0,Lost Luggage,1.0,US Airways,2 trips in a row with missing luggage. just like last time. i pay for baggage to be transported.,@USAirways @AmericanAir 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported.
569693551589756928,negative,0.7007,Late Flight,0.7007,American,aa45 ... jfk to las.,@AmericanAir AA45 ... JFK to LAS.
569854995958509568,negative,1.0,Lost Luggage,0.705,American,why did i have to stand at baggage claim for an hour waiting for a bag that you knew never made it on to the plane?,@AmericanAir Why did I have to stand at baggage claim for an hour waiting for a bag that you knew never made it on to the plane?
569816739699150849,negative,1.0,Late Flight,0.6955,American,you delayed me for 15 hours in chicago and still managed to lose my bag! really not happy,@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy
568077464892628993,negative,0.6535,Customer Service Issue,0.6535,Southwest,no i have not.,@SouthwestAir No I have not.
569718651709820930,neutral,1.0,,,American,what's the status of flights for tuesday out of dallas??,@AmericanAir what's the status of flights for Tuesday out of Dallas??
568789565483454464,negative,1.0,Cancelled Flight,1.0,US Airways,"thanks, but you can't. my flight was cancelled flightled for ""maintenance"" reasons, and the next available flight was too late flight for me.","@USAirways Thanks, but you can't. My flight was Cancelled Flightled for ""maintenance"" reasons, and the next available flight was too Late Flight for me."
569913274218622977,negative,1.0,Cancelled Flight,1.0,American,flight home cancelled flightled today. any way we can get another flight to nyc from texas? 4 hour wait for a call back from airline,@AmericanAir flight home Cancelled Flightled today.  Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline
569952282277773312,negative,1.0,Cancelled Flight,1.0,Southwest,"weren't too ""sincere"" when you cancelled flighted my flight and made me drive 17 hours to get home..","@SouthwestAir weren't too ""sincere"" when you Cancelled Flighted my flight and made me drive 17 hours to get home.."
568885959225446400,negative,1.0,Customer Service Issue,0.6806,United,". it's worth saying that, if you litter in singapore, you get caned. ""but there are rules"" says",".@united It's worth saying that, if you litter in Singapore, you get caned. ""But there are rules"" says @united"
567764858817773570,neutral,0.6745,,0.0,US Airways,i was supposed to be on flight 1861 from charlotte to rdu @ 8:20pm yesterday. is the same flight scheduled for departure tonight?,@USAirways I was supposed to be on flight 1861 from Charlotte to RDU @ 8:20pm yesterday. Is the same flight scheduled for departure tonight?
569938303694319616,neutral,0.6907,,,Delta,*on the brink of bankruptcy. “: our fleet's on fleek.,*On the brink of bankruptcy. “@JetBlue: Our fleet's on fleek. http://t.co/01ldxn3QqQ”
568969143581413376,positive,1.0,,,Southwest,well plane arrived pretty much on time and it's 68 degrees on the ground in texas. not much to complain about.,@SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.
569599312671301633,negative,0.6474,Customer Service Issue,0.6474,American,hey there me again from yesterday im still on hold,@AmericanAir hey there me again from yesterday im still on hold
568768156841308160,negative,1.0,Flight Booking Problems,0.3763,Southwest,that's bull. once you add a fare to the cart you should be locked in. i made it all the way to paypal.,@SouthwestAir that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal.
569729732952109056,negative,0.7053,Late Flight,0.3684,Delta,vegas desk said jfk connect would b held 4 us and 26 others on our plane now staff at jfk says weather was problem. #epicfail,@jetblue Vegas desk said JFK connect would b held 4 us and 26 others on our plane now staff at JFK says weather was problem. #epicfail
568977430439817216,neutral,1.0,,,Delta,: dca to nantucket - washington business journal,@JetBlue: DCA to Nantucket - Washington Business Journal http://t.co/ebxC94kFJD
569787232292245504,negative,1.0,Late Flight,0.6801,American,"flight 45 jfk-las. first the catering was late flight, the. no push back crew. 2hrs delay.","@AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay."
568773776638406656,negative,1.0,Bad Flight,0.3602,US Airways,i want to not sit on a plane from dca to lga for an hour and a half which is longer than my flight.,@USAirways I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight.
569604173236477952,negative,1.0,Customer Service Issue,0.7159,American,"no. at jfk you sort of have to guess things out. it's a small airport, so whatever.","@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever."
569242046621491200,positive,1.0,,,US Airways,big thank you to your ticketing agent ute v at dulles-washington for outstanding guest service to get me rebooked,@USAirways  big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked
568438162369822720,negative,0.6719,Flight Booking Problems,0.3781,Delta,. 😂😂😂😂😂omg. bored &amp; read through this convo.. seems like jetblue is on point.,.@JetBlue @ZKatcher 😂😂😂😂😂OMG. Bored &amp; read through this convo.. Seems like JetBlue is on point.
569843359029850112,negative,1.0,Customer Service Issue,0.6364,American,"i'm trying to register since 12:00,don't want to be separated from my brother during the15hours flight!there're few places left","@AmericanAir I'm trying to register since 12:00,don't want to be separated from my brother during the15hours flight!There're few places left"
569489752732274688,neutral,1.0,,,Southwest,my sister&amp;brother in law need to get to florida desperately flying w/ is there anything you can do?,@SouthwestAir my sister&amp;brother in law need to get to Florida desperately flying w/ @USAirways is there anything you can do?
568438094652956673,negative,0.7036,Lost Luggage,0.7036,United,i sent you a dm with my file reference number.. i just want to know if someone has located my bag even if it's not here yet.,@united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet.
568582924729073664,negative,1.0,Late Flight,1.0,United,just changed again. this is crazy! #youragentshavenoclue,@united just changed again.  This is crazy! #YourAgentsHaveNoClue http://t.co/A37N3oHOKL
569427993958883328,negative,1.0,Bad Flight,1.0,United,1k member broken seat back broken tv broken light lost bag gee thnx. ua922 awesome job,@united 1k member broken seat back broken tv broken light lost bag  gee thnx. UA922 awesome job
569273785553178624,negative,1.0,Late Flight,0.6689,Delta,"hey jetblue, you stranded an entire plane that was supposed to go to jfk and we are getting restless. need better communication!","@JetBlue Hey Jetblue, you stranded an entire plane that was supposed to go to JFK and we are getting restless.  Need better communication!"
569635291490693120,positive,1.0,,,American,1138 got us to lga safely. thanks for taking the time to make the plane safe before flying!,@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!
568845241526038528,negative,0.6285,Cancelled Flight,0.6285,Southwest,huge problem with someone whose ticket was cancelled flighted mid trip. can you dm?,@SouthwestAir huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM?
569242387878428672,negative,1.0,Cancelled Flight,1.0,United,flight was cancelled flightled due to mechanical issues but when i ask for cab fare they say it was weather and can't help me,@united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me
568935917341286400,negative,1.0,Can't Tell,1.0,US Airways,thought u merged but #usairways sucks #worstever,@USAirways @AmericanAir thought u merged but #USAirways sucks #worstever http://t.co/myNZitCovn
569221909231104000,positive,0.6593,,,Delta,kudos to jetblue social media team for jumping in an helping me out during the last snow storm while web site was down..thanks!!,@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!
570232676491202561,neutral,0.6667,,,Delta,i was returning from #sobewff so i had limited carry on space in my tummy. next flight i'll try that snack!,@JetBlue I was returning from @FoodNetwork #SOBEWFF so I had limited carry on space in my tummy. Next flight I'll try that snack!
569356553977012225,negative,1.0,Customer Service Issue,1.0,US Airways,3hr30min right now... any end in sight?,@USAirways 3hr30min right now...  any end in sight?
569248250424918021,negative,1.0,Lost Luggage,1.0,US Airways,"we did. said to open one with you, too.","@USAirways We did. @AmericanAir said to open one with you, too."
569717188468334593,negative,1.0,Customer Service Issue,1.0,US Airways,"have been trying to call customer service since 9pm. after an hour, was disconnected. spoke to no one","@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one"
569925187757592576,neutral,1.0,,,Delta,“: our fleet's on fleek. no way,“@JetBlue: Our fleet's on fleek. http://t.co/2UaICFJRmS” no way
567781176375803905,negative,1.0,Flight Booking Problems,1.0,US Airways,still can't get a real person on the phone to book a flight. ready to just go with #jetblue since they care. #usairwayssucks,@USAirways still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks
569709246150893568,negative,1.0,Customer Service Issue,0.6404,United,but again united doesnt give 2 shits about their customers,@united but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS
569622819283337218,negative,1.0,Flight Attendant Complaints,0.3505,Delta,i shouldn't be made to feel like a criminal because i want to sit near my 5 year old on a flight. #jetblue,@JetBlue I shouldn't be made to feel like a criminal because I want to sit near my 5 year old on a flight. #jetblue http://t.co/qgtCao1J2U
569702009751916544,negative,1.0,Late Flight,1.0,US Airways,ummmm i think us air's computers for hours - my flight is 3 hours late flight.,@USAirways @PeterPiatetsky Ummmm I think US Air's computers@were@down for hours - my flight is 3 hours Late Flight.
569683696422244352,neutral,1.0,,,Delta,"okay so anything using contactless emv should work, just your internal testing and training is currently apple pay specific?","@JetBlue okay so anything using contactless EMV should work, just your internal testing and training is currently Apple Pay specific?"
570269633778855936,negative,1.0,Flight Attendant Complaints,0.6911,American,so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good,@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good
569703480933408768,negative,1.0,Lost Luggage,0.3542,United,i did. it took about an hour and a half though,@united I did. It took about an hour and a half though
569513703722393601,positive,1.0,,,United,thank you,@united thank you
568332024802447361,negative,1.0,Lost Luggage,1.0,United,loses my luggage and loses my reservation. after a 10 hour travel day. i just want to get to in the am!,@united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!
569863183961165826,neutral,0.6775,,0.0,US Airways,i'm supposed to fly through dallas. can you help me get a new itinerary?,@USAirways I'm supposed to fly through Dallas. Can you help me get a new itinerary?
569616490380439552,positive,1.0,,,Virgin America,best customer service rep in the world! #irmafromdallas takes the cake!!!,@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!!
569331021163814912,negative,1.0,Late Flight,1.0,United,"boarding was decent, 3 useless agents that don't speak english (after 2.5hrs of hold) 6hrs of mech delay not so much","@united boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much"
569678349846450177,neutral,1.0,,,American,what do kids aged 11 and 12 need to fly with aa internally within the usa. thanks for confirming,@AmericanAir what do kids aged 11 and 12 need to fly with AA internally within the usa. Thanks for confirming
567883722948763648,negative,1.0,Late Flight,0.6702,Southwest,finally got through after 3 hours and all set. thanks.,@SouthwestAir Finally got through after 3 hours and all set. Thanks.
569925941067186179,neutral,0.6563,,,Delta,they didnt just tweet this... nah. rt “: our fleet's on fleek.,They didnt just tweet this... Nah. RT “@JetBlue: Our fleet's on fleek. http://t.co/1yLn1Gx4QX”
569555199062224897,negative,1.0,Cancelled Flight,1.0,Southwest,"totally ruined my birthday weekend by cancelled flighting my flights for no reason and offer no points, drink, transport. #nolove #cali","@SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali"
567752478309875714,negative,0.6439,Customer Service Issue,0.6439,Southwest,"the person i talked to couldn't do anything not normally available online other than the ""no charge"" part.","@SouthwestAir the person I talked to couldn't do anything not normally available online other than the ""no charge"" part."
568891974687830016,positive,1.0,,,Delta,okay thanks. hope to be flying with you guys soon!,@JetBlue okay thanks. Hope to be flying with you guys soon!
569651085348110336,negative,0.6614,longlines,0.337,US Airways,it's flt 4827 to elm - still no gate and still have to make it thru customs,@USAirways it's flt 4827 to ELM - still no gate and still have to make it thru customs
568121535233458176,positive,1.0,,,US Airways,she also appreciated having her very own hashtag! :) #lucycat,@USAirways she also appreciated having her very own hashtag! :) #lucycat
569400869768302592,negative,0.6856,Late Flight,0.6856,United,we just left (delayed).,@united we just left @flySFO (delayed). http://t.co/XzBAjMiekx
569657725304610816,negative,1.0,Late Flight,1.0,Delta,4 hr delay on flight to jfk via tampa &amp; worst customer service in san juan airport. this after app not working all day.,@JetBlue 4 hr delay on flight to JFK via Tampa &amp; worst customer service in San Juan airport. This after app not working all day.
570224417445261313,negative,1.0,Customer Service Issue,1.0,American,"how do i talk to an actual person that will help me, and do what you guys should do?","@AmericanAir how do I talk to an actual person that will help me, and do what you guys should do?"
569747668232065024,negative,1.0,Flight Attendant Complaints,0.6531,United,checked me in through security under the wrong name and given the wrong boarding pass. #airlinesecurity,@united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity
569603529888788480,negative,1.0,Can't Tell,0.6936,Delta,"you just don't get it. it's not about the money, it's about people!!!! how about a public apology from the president of jet blue.","@JetBlue You just don't get it.  It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue."
569939368598753280,negative,1.0,Late Flight,0.7118,US Airways,stranding a student trying to get to birmingham in clt overnight w/o any help. you can do better than that.,@USAirways stranding a student trying to get to Birmingham in CLT overnight w/o any help.  You can do better than that.  @av_duffy
570137063716216832,negative,1.0,Customer Service Issue,0.3667,American,try contacting everyone on that flight with a refund offer and we might believe you are sincere,@AmericanAir try contacting everyone on that flight with a refund offer and we might believe you are sincere
569996707443970048,negative,1.0,Cancelled Flight,1.0,Southwest,stop cancelled flighting my flight i have us history tests to take and chemistry things to learn do you not understand!!!!!!!!!,@SouthwestAir stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!
569586372866150400,negative,1.0,Cancelled Flight,1.0,US Airways,according to dca seems to be recovering nicely from yesterday's snow so why are you cancelled flightling flights out there?,@USAirways according to @wtop DCA seems to be recovering nicely from yesterday's snow so why are you Cancelled Flightling flights out there?
570006768681492481,negative,1.0,Cancelled Flight,1.0,American,my flight 1389 from las vegas to dfw was cancelled flightled! i've been on hold forever and i still have not spoken to anyone! pls help,@AmericanAir My flight 1389 from Las Vegas to DFW was Cancelled Flightled! I've been on hold forever and I still have not spoken to anyone! Pls Help
568895587900207104,negative,0.6609,Customer Service Issue,0.6609,Delta,did you discontinue nonstop service from sjc to bos? can't find 471 or 472 anywhere,@JetBlue Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere
569219928957394944,negative,1.0,Customer Service Issue,1.0,United,"employees are the angriest, angst-iest group of people anywhere (except for tasha at check-in at iah.)","@united employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive"
569937017150291968,neutral,0.6646,,,Delta,"tell me more 😳... because i need a 1 way to nyc, and i might choose you","@JetBlue Tell me more 😳...

Because I need a 1 way to NYC, and I might choose you"
570097527841693697,positive,0.6883,,,American,btw you guys should consider making a lounge at austin intl. airport! very populate flightd area! will help the company for sure👌,@AmericanAir btw you guys should consider making a lounge at Austin Intl. airport! Very popuLate Flightd area! Will help the company for sure👌
569439829328408576,positive,1.0,,,Delta,they just came out. thanks for the follow-up. that's why you're the best!,@JetBlue They just came out. Thanks for the follow-up. That's why you're the best!
568435938264625152,neutral,1.0,,,United,"is hiring - flight dispatcher - chicago, il (network operations centerl)","@united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https://t.co/lio6oCpTEQ"
568806899275018241,negative,1.0,Bad Flight,1.0,Delta,we've been on the runway for over an hour. now the water pressure is low and taxiing back for maintenance. #1572,@JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572
569971394701873153,negative,0.6629999999999999,Customer Service Issue,0.3478,United,"nope. walked up &amp; down the orf terminal, &amp; not a united agent to be found. showed up @ last minute to board us. many panicked people","@united Nope. Walked up &amp; down the ORF terminal, &amp; not a United agent to be found. Showed up @ last minute to board us. Many panicked people"
569734991862607872,negative,1.0,Customer Service Issue,1.0,United,"even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. stranded","@united even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded"
569247724496822272,negative,1.0,Customer Service Issue,1.0,Southwest,has the absolute worst customer service when trying to reach them by phone.,@SouthwestAir has the absolute worst customer service when trying to reach them by phone.
568506804096917504,negative,1.0,Late Flight,0.3439,US Airways,wtf is going on with the 1:30 from dc to bos? twice we go back back to the gate after leaving for the runway? total bs.,@USAirways WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS.
568495464015929344,neutral,1.0,,,Southwest,do y'all know when the new routes from hou to aruba &amp; puerto vallarta will be available?,@SouthwestAir Do y'all know when the new routes from HOU to Aruba &amp; Puerto Vallarta will be available?
569980177247285249,negative,1.0,Bad Flight,0.3529,United,the least you could do is offer me a ticket in coach instead of just cancelled flighting my reservation because of your glitch!!! #notfair,@united the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair
569343070849740801,negative,1.0,Customer Service Issue,0.684,US Airways,"weather doesn't excuse poor customer service, lack of info from staff or the fact staff haven't turned up","@USAirways weather doesn't excuse poor customer service, lack of info from staff or the fact staff haven't turned up"
568079126462128129,negative,0.6391,Customer Service Issue,0.3503,Delta,the two of you should team up to serve cinnabons on the flights!!!! #bonsinthesky,@JetBlue @Cinnabon the two of you should team up to serve cinnabons on the flights!!!! #BonsInTheSky
568545438976102400,positive,1.0,,,Delta,keep going back and forth with being able to board and then not. but great agents in savannah!,@JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!
569935215654600705,negative,1.0,Flight Booking Problems,0.3602,United,go to hell,@united go to hell
570219877006503936,neutral,1.0,,,American,flight ba1551 departing tomorrow (wednesday) - not cancelled flightled but how can anyone make it to the airport in this weather?,@AmericanAir flight BA1551 departing tomorrow (wednesday) - not Cancelled Flightled but how can anyone make it to the airport in this weather?
569811246096064512,negative,1.0,Customer Service Issue,1.0,American,interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy,@AmericanAir interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy
569687343403106304,negative,1.0,Customer Service Issue,1.0,American,i know you can't control weather but you can control how you treat customers..#shafted,@AmericanAir I know you can't control weather but you can control how you treat customers..#shafted
569591136534319105,negative,1.0,Bad Flight,0.6774,American,3078 is overweight so you pull 2 dozen passengers off? why not luggage? seriously?,@AmericanAir 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously?
567758882484793344,negative,1.0,Lost Luggage,1.0,United,u lost my bag and would not refund my bag fee? does that make sense to you? and yes i already called cust svc. they said no.,@united u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no.
570289521113366531,negative,1.0,Late Flight,1.0,Southwest,oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. 😡😡😡😡😤😤😤,@SouthwestAir oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. 😡😡😡😡😤😤😤
569574711899922433,positive,0.6621,,,Delta,start including pto in your getaway packages and i'm all in,@JetBlue Start including PTO in your getaway packages and I'm all in
568697648028487680,positive,1.0,,,Southwest,when are you releasing your flights for september? just found out you fly direct lbb to las! so excited! #tripofalifetime,@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime
568442989258911745,negative,1.0,Late Flight,0.6667,Delta,i appreciate that. when i flew with you in january the check engine light came on right before take off. now it is a computer.,@JetBlue i appreciate that. When i flew with you in January the check engine light came on right before take off. Now it is a computer.
567817476144242688,neutral,1.0,,,Delta,is it only $50 for my 2nd bag? 1st bag too full..,@JetBlue     Is it only $50 for my 2nd bag?  1st bag too full..
569987277734207488,positive,1.0,,,Southwest,"it's not fun having a delay from nashville to las vegas, but the crew at the gate c9 desk has been awesome! #patience #luvswa","@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa"
568195569350549504,negative,1.0,Customer Service Issue,0.3588,Delta,", my dads vacation to sxm got delayed a day because of shoddy service. earliest fll &gt; sxm flight? trying to hep him out","@JetBlue, my dads vacation to SXM got delayed a day because of @AmericanAir shoddy service. Earliest FLL &gt; SXM flight? trying to hep him out"
568902419972694016,negative,1.0,Customer Service Issue,0.6911,US Airways,"nightmarish customer service. further to that, as an elite member, i'm appalled.","@USAirways Nightmarish customer service. Further to that, as an elite member, I'm appalled."
568453988758233089,positive,1.0,,,Southwest,thank you!!! #bringbacktheluvtordu #miami #directflights,@SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights
569263837448269826,negative,1.0,Cancelled Flight,1.0,Virgin America,you stink. flight cancelled flighted from psp to jfk and no notification or ability to rebook #disappointed. #expected better,@VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed.  #expected better
569544955800264704,negative,1.0,longlines,0.3333,US Airways,", i know you're dealing with the weather, but is a hot mess. pls send reinforcements","@USAirways, I know you're dealing with the weather, but @PHLAirport is a hot mess. Pls send reinforcements"
569727223990775808,negative,0.65,Bad Flight,0.3301,American,she got to the gate just in time to watch the plane push back. 5 minutes was all she needed. glad we’ve relatives nearby.,@AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we’ve relatives nearby.
568140850963881984,negative,1.0,Lost Luggage,0.6733,United,"thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1m).","@united Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M)."
570259388872695808,neutral,1.0,,,US Airways,how much is it to check golf clubs on a flight. they might be oversized,@USAirways how much is it to check golf clubs on a flight. They might be oversized
568098115988918273,negative,0.7044,Can't Tell,0.3771,United,why is it so hard to add in meal preferences after i booked tickets? i forgot to do it &amp; it's now impossible! i even called.,@united  why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it &amp; it's now impossible! I even called.
568885966523527168,neutral,1.0,,,US Airways,"i'm not a frequent flyer with us airways, i'm qantas? can i still get notifications? thank you","@USAirways I'm not a frequent flyer with US airways, I'm qantas? Can I still get notifications? Thank you"
569973504390639616,negative,1.0,Customer Service Issue,1.0,American,yes there's issues on the site as well unfortunately.,@AmericanAir yes there's issues on the site as well unfortunately.
569959182729785344,negative,1.0,Flight Booking Problems,0.3364,American,was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive),@AmericanAir Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive)
568884344221081600,negative,0.6869,Can't Tell,0.3434,United,"not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated.","@united not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated."
569757790626906112,positive,1.0,,,Southwest,yes i was everything worked out great,@SouthwestAir yes I was everything worked out great
568463644503240704,neutral,1.0,,,United,res # 0167560070877 fsqthg thanks,@united  RES # 0167560070877     Fsqthg   Thanks
568422177571258368,negative,1.0,Customer Service Issue,0.6795,US Airways,"my booked seat ended up being the last row which was labeled ""do no occupy"" had to play musical chairs for 30 mins. unacceptable","@USAirways My booked seat ended up being the last row which was labeled ""do no occupy"" had to play musical chairs for 30 mins. Unacceptable"
569650401085157376,negative,1.0,Late Flight,1.0,United,is my flight delayed? it keeps changing between delayed and not??? if delayed is checkin time late flightr???,@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR
570118668551458816,neutral,0.6687,,0.0,American,and btwn gate a8 &amp; a15 i lost a diamond earring #dayjustgotworse! pls have maintenance look for it!!,@AmericanAir and btwn gate a8 &amp; a15 I lost a diamond earring #dayjustgotWORSE! Pls have maintenance look for it!! http://t.co/UieSR3GHHO
567830505414103040,negative,0.6693,Flight Booking Problems,0.3496,Southwest,"bos to msp, msp to aus, aus to bos. site doesn't seem to display fields for the middle trip when i add the 3rd.","@SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd."
569997655713173504,negative,1.0,Customer Service Issue,1.0,American,"has the worst flight change policy. no mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it.","@AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it."
568086184888561664,negative,1.0,Customer Service Issue,1.0,Southwest,service rep didn't say i was dumb just had the tone of voice like i should have known about it.,@SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it.
568916345506566145,neutral,1.0,,,United,"(2/2) i have their name (boarding pass was in there, too). i think they might really need this. any ideas?","@united (2/2) I have their name (boarding pass was in there, too).  I think they might really need this. Any ideas?"
570192751830171648,neutral,0.701,,0.0,American,"""thank you for contacting american. the email address you have written to is an unmonitored account”","@AmericanAir ""Thank you for contacting American. The email address you have written to is an unmonitored account”"
569624621047111680,negative,1.0,Late Flight,1.0,Delta,what's your excuse this time for 1117 delay from lga to tpa? i know the plane is in the air.,@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air.
568509433229099009,neutral,1.0,,,Delta,a little vino wouldn't hurt 🍷,@JetBlue a little vino wouldn't hurt 🍷
569720008630149120,negative,1.0,Can't Tell,0.6589,American,i have almost 3 million miles w u so i am loyal to u. when r u going to reciprocate? what a joke,@AmericanAir I have almost 3 million miles w u so I am loyal to u.  When r u going to reciprocate?  What a joke
569969062228439040,negative,1.0,Flight Attendant Complaints,0.6527,US Airways,with such disrespect i cannot even begin to explain. he has an issue with women and he literally yelled at me and pulled me off,@USAirways with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off
569374560505737216,negative,0.6598,Can't Tell,0.6598,US Airways,i better get a free flight,@USAirways I better get a free flight
569962709057298432,positive,0.6989,,0.0,US Airways,- huge props to parizad at checkin in sacramento for her help on friday to get 3 of us home when other airlines were delayed,@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed
569839807787958273,negative,1.0,longlines,0.6798,American,why is there only one checkpoint open at jfk terminal 8? ridiculous.,@AmericanAir why is there only one checkpoint open at JFK terminal 8? Ridiculous.
569748884164988929,negative,1.0,Flight Attendant Complaints,0.6818,United,one of your workers refused to give me her name as a reference for my notes. her tone &amp; language was very unprofessional.,@united One of your workers refused to give me her name as a reference for my notes. Her tone &amp; language was very unprofessional.
567808567580041216,negative,1.0,Customer Service Issue,1.0,US Airways,i've been on hold for over 90 minutes... there's a lack of quality service here. nobody cares that i hate your shitty airline.,@USAirways I've been on hold for over 90 minutes... There's a lack of quality service here.  Nobody cares that I hate your shitty airline.
569323727818657792,negative,0.6737,Bad Flight,0.3474,United,what exactly do you hang on this hook?,@united what exactly do you hang on this hook? http://t.co/ZHxOk07Aqa
568290152151269377,neutral,0.7102,,,Delta,unveils new 'bluemanity' livery - usa today,@JetBlue unveils new 'Bluemanity' livery - USA TODAY http://t.co/ueGgKN79zA
568469942711885825,negative,0.6756,Can't Tell,0.6756,Virgin America,i have 2d and 3d embossed badges and patches superior to the ones you are currently using.,"@VirginAmerica I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn"
568542018760286209,neutral,1.0,,,Delta,"i want to enter the family pooling contest, it says ""by 2/19"" on the website, can i please enter still!","@JetBlue I want to enter the family pooling contest, it says ""by 2/19"" on the website, can I please enter still!"
568785393358905345,negative,1.0,Bad Flight,1.0,US Airways,now the plane is 100 degrees and we are burning up. this is completely illegal.,@USAirways now the plane is 100 degrees and we are burning up. This is completely illegal.
568977439398821888,neutral,1.0,,,Virgin America,any plans to start flying direct from dal to las?,@VirginAmerica any plans to start flying direct from DAL to LAS?
568797966489690112,negative,1.0,Late Flight,0.6832,United,no because you will charge me or delay me further. united 1612 still waiting.,@united no because you will charge me or delay me further. United 1612 still waiting.
569917442455175168,neutral,0.6431,,0.0,American,need help on a reservation. can you follow so that i can dm details? thanks!,@AmericanAir need help on a reservation. Can you follow so that I can DM details? Thanks!
569620169971998721,negative,0.6808,Customer Service Issue,0.3449,American,flight to dca i need to change asap help can't get through,@AmericanAir  flight to dca I need to change asap help can't get through
569326818697871360,negative,1.0,Bad Flight,0.3773,United,omg!!! you just bumped me off the last flight. can this get any worse.,@united OMG!!! you just bumped me off the last flight. Can this get any worse.
569301951478935553,neutral,0.6672,,,United,yes. about an hour after landing.,@united Yes. About an hour after landing.
570046710870728704,positive,1.0,,,Southwest,"katie, gate c47, denver international, fantastic customer service helping me and 2 new flyers; thx for amazing staff!","@SouthwestAir Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!"
570173181727674368,negative,1.0,Customer Service Issue,0.6872,Delta,no seat assignment 5 mins before a flight...line 20 people deep. guess i'm sitting with the baggage?,@JetBlue no seat assignment 5 mins before a flight...line 20 people deep. Guess I'm sitting with the baggage? @MarinaDomine
569660166959865856,negative,1.0,Customer Service Issue,1.0,American,why does your iphone app not have any sort of notifications option?,@AmericanAir Why does your iPhone app not have any sort of notifications option?
568562631616942080,positive,1.0,,,Southwest,the crew of 4649 has been great to us today. traveling from ft. lauderdale to louisville with 2 kids 7 and under. thanks!✈️✈️,@SouthwestAir the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!✈️✈️
569992753649729536,negative,1.0,Late Flight,1.0,Delta,any idea what caused the delay on flight 1316 fll &gt; jax ?,@jetblue any idea what caused the delay on flight 1316 FLL &gt; Jax ?
569189652080533504,neutral,1.0,,,Delta,even 5 years after the earthquake...haiti still needs helps in rebuilding #flyingitforward,@JetBlue Even 5 years after the earthquake...Haiti still needs helps in rebuilding #flyingitforward
569226875349835776,negative,1.0,Customer Service Issue,0.6766,Virgin America,i did it but there was a problem in the link from the email for check-in. thanks,@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks
568164059981307904,positive,1.0,,,Southwest,- i just had a great experience with your customer service team. thank you! #luvsw a-list,@SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list
570268420140244992,negative,0.6712,Customer Service Issue,0.6712,American,4th flight rebooked to is not cancelled flighted! woo-hoo. going to make it to,@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir
569944281512685570,negative,1.0,Customer Service Issue,0.9241,American,fyi...call stilling getting dropped. after an hour of continuous dialing. attempted to cancelled flight online but not able to. help!!!,@AmericanAir FYI...call stilling getting dropped.  After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!
569898346036404224,negative,0.6739,Customer Service Issue,0.6739,US Airways,"i'm sure the people are working very hard, but the systems should assist with ivr prompting, offering call backs, hold wait times","@USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times"
567806501402976257,neutral,1.0,,,Southwest,when will the winners of #destinationdragons be announced?,@SouthwestAir when will the winners of #DestinationDragons be announced?
569723119415513088,neutral,1.0,,,United,i just booked a flight for (2). when i view my reservation it has mi connected to first name. is this a problem? can it be changed?,@united I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed?
568156002941415425,negative,1.0,Cancelled Flight,1.0,US Airways,you have cancelled flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again...,@USAirways You have Cancelled Flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again...
570257564023128064,neutral,0.6842,,,United,dm these nuts,@united dm these nuts
568564957740175360,negative,1.0,Late Flight,1.0,United,"how is this considered ""on time"" if it's arriving at destination half hour late flightr than scheduled?","@united How is this considered ""on time"" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr"
569649125525983233,neutral,0.7128,,0.0,US Airways,#555phltoslc this is happening now.,@USAirways #555PHLtoSLC this is happening now.
569629537400696832,negative,1.0,Customer Service Issue,0.3495,Delta,why are you making it so freaking hard for me to say good things about you?? #jetbluefail,@JetBlue Why are you making it so freaking hard for me to say good things about you??  #jetbluefail http://t.co/v8SB0RBICx
569738845895335936,negative,0.6361,Bad Flight,0.3532,United,"not to belabor my point,but shouldn't i be able to put a laptop bag above my seat? why is it announced to leave it for rollers? thx","@united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat?  Why is it announced to leave it for rollers? Thx"
569243519652470784,negative,1.0,Flight Attendant Complaints,0.6809,United,"and then when we asked the stewardess to take the disinfectant wipe as trash she said, ""not with my hands!"" #badservice","@united And then when we asked the stewardess to take the disinfectant wipe as trash she said, ""not with my hands!"" #badservice"
567760901869416448,negative,1.0,Customer Service Issue,0.6701,United,2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter,@united 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter
569876171875328000,negative,0.6771,Late Flight,0.6771,United,"thanks for the link, now finally arrived in brussels, 9 h after schedule...","@united thanks for the link, now finally arrived in Brussels, 9 h after schedule..."
569604674715693057,negative,0.6711,Flight Booking Problems,0.3479,American,cut it. put me on a flt tomorrow.,@AmericanAir cut it. Put me on a flt tomorrow.
569491240481382400,negative,1.0,Customer Service Issue,1.0,US Airways,instead of tweeting your customers apologizing why don't you pick up your phone,@USAirways instead of tweeting your customers apologizing why don't you pick up your phone
569681251734409216,negative,0.6522,Flight Booking Problems,0.3376,American,"i was on flt 2222 tomorrow, they moved me to 750. i need it moved to tuesday. the roads won't be better for flight 750. thanks","@AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks"
570206562855329793,positive,1.0,,,American,fantastic thanks! will try and tweet a photo of the view :),@AmericanAir fantastic thanks! Will try and tweet a photo of the view :)
568105481018822656,neutral,1.0,,,Southwest,i will not have my passport in time for my trip. could i still fly with photo id? #thingsishouldknow #ifeeldumb,@SouthwestAir I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb
568527545097805824,negative,0.6644,Customer Service Issue,0.3428,US Airways,what is the holdup? should i be looking for another flight?,@USAirways what is the holdup? Should I be looking for another flight?
569681863939371008,negative,1.0,Lost Luggage,1.0,American,was told at 7pm my bags would 1000% be at my house by 9pm. well they're not and i continue to be lied to.,@AmericanAir was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to.
569630160233873411,neutral,1.0,,,Delta,think about it...boarding to a chill untz untz untz....like this,@JetBlue Think about it...boarding to a chill untz untz untz....like this http://t.co/lj2lARivE0...
568456844429160448,neutral,1.0,,,United,there is only one club at lax - in terminal 7 across from gate 71,@united There is only one club at LAX  - in terminal 7 across from gate 71
569835633147056128,negative,1.0,Customer Service Issue,1.0,Delta,not an issue but i think training &amp; information would help. great ppl but service needs to switch from individual to group better,@JetBlue not an issue but I think training &amp; information would help. Great ppl but service needs to switch from individual to group better
568112076549451776,negative,1.0,Customer Service Issue,0.6608,US Airways,i tried that before using twitter. also gave me no helpful information. thank you anyway,@USAirways I tried that before using Twitter. Also gave me no helpful information. Thank you anyway
569447071910105089,neutral,1.0,,,Virgin America,lister to my show my on monday 1230 130,@VirginAmerica Lister to my show my on Monday 1230 130
568628841431867392,negative,1.0,Customer Service Issue,1.0,United,"just curious, when are you going to to finally learn #customerservice ?","@united just curious, when are you going to to finally learn #customerservice ?"
568205359208230912,positive,0.7052,,,Delta,"if i tell you i like that pick, will that get me that bump to first class? :)","@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)"
568152863962238976,positive,1.0,,,US Airways,surprisingly quick response time by you and them. thanks!,@USAirways surprisingly quick response time by you and them. Thanks!
569641880276893697,positive,1.0,,,American,"“: you're very welcome, dawn. we love taking you flying. let's do it again!” again in 1 week!","“@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!” Again in 1 week!"
568891233386561537,neutral,1.0,,,Delta,do you have any afternoon flights going from bqn to jfk? i only seem to find early morning flights.,@JetBlue do you have any afternoon flights going from BQN to JFK? I only seem to find early morning flights.
569543457452064768,positive,0.6593,,,Delta,flight to orlando is unable to serve hot bevies.... so they've made movies and alcohol complimentary. that works,@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works
569992310563450880,negative,1.0,Customer Service Issue,0.6638,American,probs the worst customer service ever. replied to complaint i submitted 6 weeks ago bout damaged bag... not even replacing it!,@AmericanAir probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it!
570199267668676609,negative,1.0,Late Flight,1.0,American,delayed: aa3186 - missed due to delay: aa3186 - new flight now delayed: aa2401,@AmericanAir Delayed: AA3186 - Missed due to delay: AA3186 - New flight now delayed: AA2401
569513049507246081,neutral,0.6292,,0.0,United,can you change dkyde6 to 4583&gt;36 on 2/23 instead of 3636&gt;606&gt;36; original reservation was for 4404&gt;36 yesterday but was cancelled flightled.,@united can you change DKYDE6 to 4583&gt;36 on 2/23 instead of 3636&gt;606&gt;36; original reservation was for 4404&gt;36 yesterday but was Cancelled Flightled.
568454607040606208,negative,0.6723,Customer Service Issue,0.3594,United,"i guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers.","@united I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers."
569342670184648704,neutral,1.0,,,United,i see two flights with two seats in the morning can we get on those,@united I see two flights with two seats in the morning can we get on those
568382290352590848,negative,0.7084,Flight Booking Problems,0.3618,United,thanks ^mr i got rebooked already but i lost my first class seat. such is life.,@united thanks ^mr i got rebooked already but I lost my first class seat. Such is life.
569221440794271745,positive,1.0,,,Virgin America,wish i can afford to fly with you next friday going back home.. love everything about your airline,@VirginAmerica wish I can afford to fly with you next Friday  going back home.. love everything  about your airline
569865352986951680,neutral,1.0,,,Southwest,"how do i get a companion pass??? thanks, lin s","@SouthwestAir 
How do I get a companion pass??? Thanks,  Lin S"
569226857272516608,positive,0.6333,,0.0,US Airways,can't wait for the trip. thanks for getting me there!,@USAirways Can't wait for the trip. Thanks for getting me there!
569717605277130752,negative,1.0,Lost Luggage,1.0,American,thx for losing my bag. how hard is it to care for a bag w priority on it?why do u cont to not care for ep's?,@AmericanAir thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's?
568812675175591936,negative,1.0,Can't Tell,1.0,US Airways,"-not just this trip, been a few. ur saving grace is ur cheaper flights. now willing to pay more 4 bttr service on bttr airlines.","@USAirways -not just this trip, been a few. Ur saving grace is ur cheaper flights. Now willing to pay more 4 bttr service on bttr airlines."
570024703256956929,negative,1.0,Flight Attendant Complaints,0.6634,United,male agnt in las threatens canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?,@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?
568174911841177600,negative,1.0,Customer Service Issue,1.0,Southwest,we need help changing a name on a company reservation....we tried calling customer relations but there is a busy signal.,@SouthwestAir We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal.
570005034340974592,positive,0.6612,,0.0,US Airways,customer service at its best! rachel s. took great care of us at the phx airport.,@USAirways customer service at its best! Rachel S.  took great care of us at the PHX airport. http://t.co/HG7vEqhGHy
568796240319639552,neutral,0.6702,,,Delta,airways hits new 52-week high at $17.58 (jblu) - sleekmoney,@JetBlue Airways Hits New 52-Week High at $17.58 (JBLU) - sleekmoney http://t.co/zdKXn4kTOu
569610542723309568,negative,1.0,Flight Booking Problems,0.6768,US Airways,i tried reaching out to you guys i'm running out time and patience i just want my flight to be honor and i want a confirmation!,@USAirways I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation!
568382154071089154,neutral,0.6811,,,Virgin America,a brilliant brisk am in boston in cue for vx363,@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http://t.co/rMZNIVGmg6
569538524321419265,positive,1.0,,,Southwest,last week i flew from dal to lax. you got us in almost an hour early. thank you.,@SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You.
567841308452249600,negative,1.0,Can't Tell,0.6985,United,exactly it states a secure document is a nexus card. it does not state a passport must always be also presented. read it,@united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it
569994090147909632,positive,1.0,,,American,no worries at all. y’all have a good one!!,@AmericanAir No worries at all. Y’all have a good one!!
569487075797565440,negative,0.6652,Late Flight,0.6652,US Airways,"""good news. we've located the crew and made contact with them"". flight was supposed to leave 4 minutes ago. #usairwaysfail","@USAirways ""good news. We've located the crew and made contact with them"". flight was supposed to leave 4 minutes ago. #usairwaysfail"
569686401735745536,negative,1.0,Cancelled Flight,1.0,American,hi my flight to dfw 2463 was cancelled flightled tonight. called in and left my number for call back it's been 3hrs please help.,@AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help.
570293100326862849,positive,1.0,,,Southwest,i managed to get sorted out over the phone. good luck dealing with the snow in texas!,@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!
568556148368019456,positive,1.0,,,Delta,thanks jb!! this is why i 💙 you!,@JetBlue thanks JB!! This is why I 💙 you!
570287513874669568,negative,0.6526,Can't Tell,0.3684,Southwest,thx but i'll be expecting a credit for this leg.,@SouthwestAir thx but I'll be expecting a credit for this leg.
568431007654924288,negative,1.0,Late Flight,1.0,United,i know i can see that too but now estimated time of dep. is 10am. i don't understand why there wasn't a better estimate 3 hrs ago,@united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago
569508277026983937,negative,1.0,Flight Attendant Complaints,1.0,US Airways,flight #3739 leaving cvg. gate agent had no computer and counted passengers on paper. i feel safe.,@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.
568751082547089408,neutral,1.0,,,US Airways,i'm in the #finalstretch to #chairman #execplat #mileagerun for 6k needed any suggestions? #letsgo!,@USAirways @AmericanAir I'm in the #finalstretch to #chairman #execplat #mileagerun for 6k needed any suggestions? #letsgo!
569851952282112000,negative,1.0,Customer Service Issue,1.0,American,i filled out that whole form before receiving a poor poor response. is there no direct email address in reply?,@AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply?
570176385534300160,negative,0.6989,Customer Service Issue,0.6989,American,"would have been had i seen this before 1130pm est, when i was sound asleep.","@AmericanAir would have been had I seen this before 1130pm EST, when I was sound asleep."
569638419384528897,negative,1.0,Can't Tell,0.3384,United,"that's what you have said for years, you are losing customers!!!!!!","@united that's what you have said for years, you are losing customers!!!!!!"
569218789834821632,negative,1.0,longlines,1.0,Southwest,@ lax is almost a mess. for some reason the express bag drop is slower than the full service line.,@SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek
568425317028610049,neutral,0.6803,,,Southwest,thanks! will do,@SouthwestAir Thanks! Will do
568100774204600320,neutral,0.6742,,0.0,Delta,are you ever looking for interns ?,@JetBlue are you ever looking for interns ?
569906532277731328,negative,1.0,Flight Attendant Complaints,0.3855,American,she could even see that i had tried to make the transaction but wouldn't offer me the price i'd tried to purchase it at.,@AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at.
569601094239825920,positive,1.0,,,American,eliza &amp; i cheated on u with &amp; it was a lovely flight. but we'll be back! lots!,Eliza &amp; I cheated on u @AmericanAir with @AirTahitiNui &amp; it was a lovely flight. But we'll be back! Lots!
568430874049581058,negative,1.0,Cancelled Flight,0.6966,Delta,better find a way to get me to puerto rico tomorrow morning besides charging us three times in cash what we originally paid,@JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid
568809369678315521,negative,1.0,Cancelled Flight,1.0,US Airways,"cancelled flightled flight, 50 person line and one agent helping to rebook. you could've handed this one better.","@USAirways Cancelled Flightled flight, 50 person line and one agent helping to rebook. You could've handed this one better. http://t.co/By3vDioSUA"
570185347453329409,neutral,1.0,,,US Airways,i am a uk citizen. is there a uk number i could try?,@USAirways I am a UK citizen. Is there a UK number I could try?
567760060080599040,positive,1.0,,,United,"on a good note, the 2 employees i encountered @ newark were fabulous. i was very late flight for my connecting flight and they got me on!!!","@united on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!"
569686602940858368,negative,1.0,Bad Flight,0.6596,US Airways,why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning,@USAirways why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning
568206570540163072,negative,0.6629999999999999,Bad Flight,0.6629999999999999,United,plz don't advertise wifi if it's not gonna work thanks #worstflightever,@united plz don't advertise wifi if it's not gonna work thanks #worstflightever
570139793608175616,negative,1.0,Cancelled Flight,0.7918,American,over the last year 50% of my flights have been delayed or cancelled flightled. i'm done with you.,@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled.  I'm done with you.
569218762907324416,negative,1.0,Customer Service Issue,1.0,Virgin America,hold times at call center are a bit much,@VirginAmerica hold times at call center are a bit much
569631027385245696,negative,1.0,Lost Luggage,1.0,United,yes i have &amp; they're unsure when it would come.this has never happened on any airline and my first time with #disappointed,@united yes I have &amp; they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed
568298659537915904,negative,1.0,Customer Service Issue,1.0,United,the best seats should be for paying customers and we should get to board first #badcustomerservice,@united the best seats should be for paying customers and we should get to board first #badcustomerservice
569572707299299328,positive,1.0,,,Delta,thanks for making my trip home #mintyfresh next #brandmance flight i'll take more selfies! #love #travel #business,@JetBlue thanks for making my trip home #MintyFresh next #brandmance flight I'll take more selfies! #LOVE #travel #business
569895618866315264,negative,1.0,Customer Service Issue,0.3605,American,"week is going to make up for anything, or put me at ease. you should be asking me how you can fix things, how to...","@AmericanAir @united week is going to make up for anything, or put me at ease.  You should be asking me how you can fix things, how to..."
567889710129029121,positive,1.0,,,US Airways,thank you!,@USAirways Thank you!
569217440250331136,negative,1.0,Customer Service Issue,1.0,United,worst customer non-service for sure!,@united Worst customer non-service for sure!
567907483177582592,positive,1.0,,,Southwest,"once again, i was able to change my flight without any fees... oh and the two free checked bags. best airline ever.","@SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags.  Best airline ever."
569705869816012801,positive,0.6466,,,United,“: looking for a reason to travel? #quote,“@united: Looking for a reason to travel? #quote http://t.co/GGuIg3t28z”
569934977963573248,positive,0.6697,,,Delta,"yall tried it. "": our fleet's on fleek.","Yall tried it. ""@JetBlue: Our fleet's on fleek. http://t.co/62GoDFaKNB”"
567823564167192576,positive,1.0,,,Virgin America,"nice rt : the man of steel might be faster, but we have wifi – just saying. #sciencebehindtheexperience","Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi – just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX"
568281546999754752,neutral,0.6842,,0.0,United,"they had snacks available, just no fresh food...not sure what happened, but i'm sure we will grab a bite before our sfo connection","@united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection"
569633287204773888,negative,1.0,Late Flight,0.6812,US Airways,really? no meal vouchers for a 7 hour flight delay out of virgin islands...,@USAirways really? No meal vouchers for a 7 hour flight delay out of Virgin Islands...
568199122903293952,positive,0.6737,,0.0,United,thank you for getting our daughter home when cancelled flightled all their flights to nashville,@united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville
568538034947297281,positive,1.0,,,Southwest,thank you!,@SouthwestAir thank you!
569211350985134081,negative,1.0,Customer Service Issue,0.6437,US Airways,rebooked me after i missed my flight..never called me and i didnt check my email. i (cont),@USAirways rebooked me after i missed my flight..never called me and i didnt check my email.  I (cont) http://t.co/uTfDhxa8pU
569521838625312769,negative,1.0,Late Flight,0.3729,Southwest,"75yo mom says, ""hire more staff to accommodate your audience"" you could learn lots from her. she's off to fl","@SouthwestAir @AARP @JimCramer 75yo mom says, ""Hire more staff to accommodate your audience"" You could learn lots from her. She's off to FL"
569905122047758336,negative,0.6694,Flight Attendant Complaints,0.3451,American,this is all i gotta say to y'all &amp; your staff... for real,@AmericanAir this is all i gotta say to y'all &amp; your staff... for real http://t.co/rKPRxTGvfL
569428644432617473,negative,1.0,Customer Service Issue,0.6598,United,and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best,@united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best
568337096177528832,neutral,0.66,,0.0,United,i filled out the form but i haven’t received any sort of email confirmation that it’s been received. is that normal?,@united I filled out the form but I haven’t received any sort of email confirmation that it’s been received. Is that normal?
568464356687679488,neutral,0.6413,,0.0,US Airways,is this accurate? safety guide shown no mp3 player usage during takeoff and landing.,@USAirways is this accurate? Safety guide shown no MP3 player usage during takeoff and landing. http://t.co/Nvk3IrG4KP
569697456536965121,positive,1.0,,,Southwest,all good... beers and #oscars2015 ar #dia,@SouthwestAir All good... beers and #oscars2015 ar #DIA
569677848983801856,neutral,0.6629,,0.0,American,dm sent. answer me please,@AmericanAir DM sent. Answer me please
569749422482960384,negative,0.6724,Flight Booking Problems,0.3673,United,tried filling out the status match form and got hit with an error message. how can i tell if it went through?,@united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz
570255853296746496,neutral,1.0,,,American,"if i've booked an aa award on usair metal, and space opens up on aa metal, can i change to the aa flight without fees?","@AmericanAir if I've booked an AA award on USAir metal, and space opens up on AA metal, can I change to the AA flight without fees?"
569182050219126785,negative,1.0,Customer Service Issue,1.0,US Airways,so i still need to stay on hold?,@USAirways so I still need to stay on hold? http://t.co/04SDytT7zd
568570219951554560,negative,1.0,Lost Luggage,0.6606,Southwest,do we have a time estimate for our luggage? we'll be sure to fill out your survey!!,@SouthwestAir do we have a time estimate for our luggage? we'll be sure to fill out your survey!!
569923163259318274,negative,1.0,Customer Service Issue,1.0,US Airways,"aye, and nothing to do with an automated system which doesn't work properly. anyway, got through to somebody...","@USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody..."
569978748780421121,positive,0.6718,,0.0,Southwest,"what can we do to bring you back to jackson, ms?! we miss you terribly around here. these other airlines are horrible!!","@SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!"
569975294158901248,negative,0.6714,Customer Service Issue,0.6714,American,"i really can't there though to an agent, and i am worried about my reservation. can you help me out!","@AmericanAir I really can't there though to an agent, and I am worried about my reservation. Can you help me out!"
569499434633048065,negative,0.6939,Cancelled Flight,0.3469,United,- you rebooked me to ua1764 after ua 3883 was cancelled flightled. i paid for first class ticket - but new seat is 38e. can you please fix!,@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!
567823967555178496,neutral,0.6667,,0.0,Southwest,i have been in contact and know there are changes but it's a destination you should really evaluate! thanks,@SouthwestAir I have been in contact and know there are changes but it's a destination you should really evaluate! Thanks
570087324949864448,negative,1.0,Can't Tell,1.0,Delta,my wife sent me a family invite but i never accepted it. she should not be locked into a family account that never got created.,@JetBlue my wife sent me a family invite but I never accepted it. She should not be locked into a family account that never got created.
568072770103308288,positive,0.6554,,,US Airways,thanks :),@USAirways thanks :)
570284482588246016,neutral,0.6593,,0.0,American,"would love to dm you, but my twitter app says you're not following me and i can't.","@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't."
568751669892268032,negative,1.0,Late Flight,1.0,US Airways,gonna miss connecting flight.. delayed flying out of boston,@USAirways gonna miss connecting flight.. Delayed flying out of Boston
570253919697244160,negative,1.0,Late Flight,1.0,American,the flight was delayed 5 times. spent almost 40min on the tarmac. i'll reconsider my future flight options.,@AmericanAir The flight was delayed 5 times. Spent almost 40min on the tarmac. I'll reconsider my future flight options.
568155954484797442,positive,1.0,,,US Airways,thanks to betty working gate at ilm and lovely gate agents here in clt helping me get home 2 phx tonight instead of tomorrow,@USAirways thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow
568545857332588544,negative,0.6713,Late Flight,0.6713,Southwest,flight # 317,@SouthwestAir flight # 317
570021128032407552,negative,1.0,Customer Service Issue,0.6526,Southwest,i am genuinely surprised you all don't upgrade people when you cancelled flight their flights or at least put them in a comparable spot,@SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot
569592270866878464,neutral,1.0,,,American,i need someone to help me out,@AmericanAir i need someone to help me out
568676407729131520,negative,1.0,Customer Service Issue,1.0,United,"still awaiting a reply from ur customer services? 18 days, no response? lousy #unitedairlines","@united still awaiting a reply from ur customer services?  18 days, no response? Lousy #unitedairlines"
569924117719199744,neutral,0.6659,,,Delta,i digg it!,@JetBlue I digg it!
569706041673322498,neutral,1.0,,,US Airways,have you issued a memphis travel advisory for tomorrow? winter weather coming through now.,@USAirways Have you issued a Memphis travel advisory for tomorrow? Winter weather coming through now.
568566331169247232,neutral,0.6667,,0.0,Southwest,dm sent.,@SouthwestAir DM Sent.
569346433305993216,neutral,0.6926,,0.0,Delta,is that supposed to change in the near future?,@JetBlue is that supposed to change in the near future?
568763876377907200,negative,1.0,Can't Tell,0.6699,Southwest,is this account even aware of the #destinationdragons contest? the one youre fucking up for me?,@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?
569895176631554049,negative,1.0,Bad Flight,0.7127,American,"flight from dc to la, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me...","@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me..."
569556796525969409,negative,1.0,Flight Attendant Complaints,1.0,United,so this did not work out at all!! incredibly unfriendly ground staff and false promises over twitter,@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper
569581126215438336,positive,1.0,,,Delta,you guys rock!,@JetBlue you guys rock!
569714383971966976,negative,1.0,Customer Service Issue,1.0,American,"by ""answering as fast as they can"", you mean hanging up on every call?","@AmericanAir By ""answering as fast as they can"", you mean hanging up on every call?"
567836660899057664,negative,1.0,Lost Luggage,1.0,Southwest,"my bags are. 1st woman said it would be there on the next flight... not there, so now ive got nothing. big wigs help me out","@SouthwestAir MY BAGS ARE. 1st woman said it would be there on the next flight... not there, so now Ive got nothing. Big wigs help me out"
570094749933289473,negative,1.0,Damaged Luggage,0.6788,American,- you broke my sick wife's luggage handle going from jfk to lax...she had to drag her bag thru the airport! #customerservice,@AmericanAir - you broke my sick wife's luggage handle going from JFK to LAX...she had to drag her bag thru the airport! #customerservice
569690664029462529,negative,1.0,Customer Service Issue,1.0,American,they don't even give an option to hold.. just say lines are busy plz try late flightr,@AmericanAir they don't even give an option to hold.. Just say lines are busy Plz try Late Flightr
568059091848962048,negative,0.6837,Late Flight,0.3673,United,you are lightyears ahead of the security control at newark airport. they wasted 40 precious mins w bad efficiency. #frightening,@united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening
569847788986462209,negative,1.0,Late Flight,0.6684,American,wasn't just a delay. your counter wouldn't take a valid cac card as a valid id which is needed for a tsa precheck on pass,@AmericanAir wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass
570019741806538752,neutral,0.6866,,0.0,US Airways,what's going on with us airways flight 805? why diverted to charlotte?,@USAirways what's going on with US Airways flight 805?   Why diverted to Charlotte?
570057416718491649,negative,1.0,Flight Booking Problems,0.6324,American,i really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice,@AmericanAir I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice
567814896965124096,negative,1.0,Cancelled Flight,1.0,Southwest,"yeah, all 4 are rebooked for tomorrow am. hoping the 3rd time is a charm for no cancelled flightled flights!","@SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights!"
569247351392616448,negative,1.0,Late Flight,0.6236,Southwest,on hold for 45 mins. anyone hv a connection at sw or at another airline to get from chi n columbus to ewr in am?,@SouthwestAir on hold for 45 mins. Anyone hv a connection at SW or at another airline to get from CHI n Columbus to EWR in am?
569343882389016577,neutral,1.0,,,Delta,do bags still fly for free anymore?,@JetBlue do bags still fly for free anymore?
569636929165242368,negative,1.0,Customer Service Issue,1.0,United,"would be nice if partner tickets that don't provide full pqm credit are more obvious before purchase. lost 1,200 miles","@united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles"
570300248553349120,neutral,0.634,,,Virgin America,"really missed a prime opportunity for men without hats parody, there.","@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP"
569864437739495424,negative,1.0,Late Flight,1.0,Delta,"lol at your ""estimated departure time."" plane hasn't even started boarding yet. you can't even get your delays right.","@JetBlue lol at your ""estimated departure time."" Plane hasn't even started boarding yet. You can't even get your delays right."
570267902726803456,negative,0.6515,Customer Service Issue,0.3337,American,the issue is the lack of consideration of an announcement made so late flight when the gate agent had been there for over an hour.,@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.
569709666625675264,neutral,0.6642,,0.0,American,online flight notification is down.,@AmericanAir online flight notification is down.
567727479633477632,positive,1.0,,,US Airways,please give tara g a pat on the back and praise. she was very very helpful. she is at phl member lounge,@USAirways please give Tara G a pat on the back and praise.  She was very very helpful.  She is at PHL member lounge
570187686213918721,negative,1.0,Late Flight,0.6914,American,so great aa1103 sitting for an hour first technical problems now what?,@AmericanAir so great AA1103 sitting for an hour first technical problems now what?
568999279936679937,negative,1.0,Flight Attendant Complaints,0.3412,Southwest,your staff was really kind about the flight delay. luggage? not at all. very disappointing.,@southwestair Your staff was really kind about the flight delay. Luggage? Not at all. Very disappointing.
567807375667912704,negative,1.0,Late Flight,1.0,Delta,any idea where the plane for flight 672 is coming from? i thought flight 305 from jfk but that wouldn't explain delay.,@jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay.
569300193503367168,negative,0.6671,Lost Luggage,0.3651,Delta,didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found,@JetBlue didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found
570242420643917824,negative,1.0,Late Flight,1.0,American,dm me and i can explain the whole story. i should have been on an earlier flight not us1937,@AmericanAir DM me and I can explain the whole story. I should have been on an earlier flight not US1937
567791323597524992,neutral,1.0,,,Southwest,what is dm?,@SouthwestAir what is DM?
570269172774649856,negative,1.0,Can't Tell,0.3478,United,wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? wow!!,@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!
569222424236916736,neutral,0.6729,,0.0,United,already dm you my concern. pls check.,@united already DM you my concern. Pls check.
570267929322921985,neutral,1.0,,,Delta,"more like baejet airways, amirite? “: right back at ya!”","More like BaeJet Airways, amirite?

“@JetBlue: @terrybrokebad Right back at ya!”"
568807231396802560,neutral,1.0,,,United,done,@united done
569969877286461440,positive,0.6912,,0.0,Southwest,#netneutrality nice to see you prioritize internet traffic to your own streaming service over other web sites!,@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!
569380098119499776,negative,1.0,Customer Service Issue,0.6894,US Airways,need help with a flight. weather + funeral = tough combination. on hold for over an hour. please?,@USAirways Need help with a flight. Weather + funeral = tough combination. On hold for over an hour. Please?
569343738331275264,negative,1.0,Customer Service Issue,0.6838,US Airways,is flt 680 en route to dca or bwi after diverting to rdu. your phone service sucks and your website is conflicting.,@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service  sucks and your website is conflicting.
570105441688158208,negative,0.6492,Lost Luggage,0.6492,United,but they are not... lady one phone says its in tel aviv. tel aviv united says its in newark. no one knows and i have nothing...,@united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing...
568435750485819392,negative,1.0,Cancelled Flight,0.6702,Delta,"cancelled flightling flights, sending out tickets, then not telling the buyer... #jetblue how is that allowed?","@JetBlue Cancelled Flightling flights, sending out tickets, then not telling the buyer... #jetblue how is that allowed?"
568972562819997696,positive,1.0,,,United,thank you so much for your help with my birthday trip! tickets are confirmed! :-),@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)
570297402281893888,negative,0.6913,Flight Attendant Complaints,0.3499,Delta,’s marty st. george really has zero clue. how does he still have a job? #nobaggagefees,@JetBlue ’s Marty St. George really has zero clue. How does he still have a job? #nobaggagefees http://t.co/tjDzaMHPEw
568868944557133825,negative,0.6583,Late Flight,0.6583,United,please provide update on ua 791. this flight has been stranded by united with no information from the crew on the plane.,@united please provide update on UA 791. This flight has been stranded by united with no information from the crew on the plane.
570069345818161152,neutral,1.0,,,American,why is your cover photo of twa? just wondering.,@AmericanAir Why is your cover photo of TWA? Just wondering.
570095131967295489,positive,1.0,,,American,"i really would love to experience first class on that plane,looks stunning!","@AmericanAir @BoeingAirplanes I really would love to experience first class on that plane,looks stunning!"
568412747324485632,neutral,0.6645,,,Delta,i would go back to aruba. i flew out of jfk. #bestplanesever #bestflightever,@JetBlue  I would go back to Aruba. I flew out of JFK. #bestplanesever #bestflightever
569638835539349504,neutral,1.0,,,US Airways,what's going on in clt?,@USAirways what's going on in CLT?
568107719737020417,negative,1.0,Customer Service Issue,0.6511,Southwest,step 1: be less shot. step 2: acknowledge customers other places than twitter. step 3: don't suck so much,@SouthwestAir step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much
568116146899169280,negative,1.0,Customer Service Issue,0.6558,United,annnnddddd i'm going to lose my first class seat on the flight they shuffle me to,@united annnnddddd I'm going to lose my first class seat on the flight they shuffle me to
568152035767554048,neutral,1.0,,,Delta,"i'd like to spread my grandpa's ashes in naples, italy he lived in the 50's while serving his 30+ yrs in the #flyitforward","@JetBlue I'd like to spread my grandpa's ashes in Naples, Italy he lived in the 50's while serving his 30+ yrs in the @USNavy #FlyItForward"
569248843532886016,positive,1.0,,,United,the upgrade to first class was a nice way to fix your earlier mistake. thank you!,@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!
569944699877724160,negative,1.0,Customer Service Issue,0.6246,American,thank u! did reach out to both and have not had a response yet. lost and found goes straight to vm.,@AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM.
569892876642955264,neutral,0.6681,,,Southwest,"unveils 4 new #flights, including 2 from #ohio","@SouthwestAir unveils 4 new #flights, including 2 from #Ohio http://t.co/grkBj7bxlk"
568472330097332225,positive,1.0,,,Delta,i love you,@JetBlue I love you
568208488335331329,negative,1.0,Lost Luggage,1.0,US Airways,i'm sorry as well. it's been 24 hrs without my bag and i can't get a straight answers. i'm on call #6 for today.,@USAirways I'm sorry as well. It's been 24 hrs without my bag and I can't get a straight answers. I'm on call #6 for today.
570225191458111489,negative,1.0,Bad Flight,0.6606,United,"$25 united coupon to make up for broken entertainment system on a 9-hour flight, seriously? #ridiculousness #learncustomerservice","@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice"
569886219057926144,negative,0.708,Bad Flight,0.3591,United,slightly better. crew spent a long time searching for better altitude. would have helped to let pax in on why all the sharp drops.,@united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.
569649820798881792,negative,1.0,Late Flight,0.3516,United,-how is it that all my flight times were changed without any official notification? almost missed my flight this morning. not cool!,@united -How is it that all my flight times were changed without any official notification? Almost missed my flight this morning. Not cool!
568090000199270400,negative,1.0,Flight Attendant Complaints,0.3874,United,of course but they were just as helpless as everyone else .,@united of course but they were just as helpless as everyone else .
569385496675295232,negative,1.0,Customer Service Issue,0.6714,United,that's not an apology. say it.,@united that's not an apology. Say it.
569975684476641280,negative,0.6253,Can't Tell,0.3227,Southwest,how about #destinationdragon tix for tonite for the inconvenience since i am not there to play scavenger hunt?,@SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt?
569786249508048896,neutral,0.6898,,,Delta,"happy for sfo, but hopefully you'll add pdx soon “ we added two new destinations (fll and sfo) from las vegas in the last year!”","Happy for SFO, but hopefully you'll add PDX soon “@JetBlue We added two new destinations (FLL and SFO) from Las Vegas in the last year!”"
569250176369471489,negative,1.0,Customer Service Issue,0.6566,Southwest,"booked 6mos early, paid for early check in, was assigned boarding #, here 3hrs early and you deleted me in error?! #las2buf","@SouthwestAir Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF"
569862572540878848,positive,1.0,,,US Airways,your clt baggage crew deserves a #kudos. i had to run to make my connection. and my bags still made it! #customerservice,@USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService
570261359377698817,neutral,0.6924,,0.0,American,please email me at temorris2010.com. willing to discuss my experience &amp; give another try would like to speak directly,@AmericanAir please email me at temorris2010@hotmail.com. willing to discuss my experience &amp; give another try would like to speak directly
570015470570639360,negative,1.0,Late Flight,1.0,US Airways,and despite tailwind… will still be late flight.,@USAirways and despite tailwind… Will still be Late Flight.
568942578026086401,negative,1.0,Late Flight,0.6436,United,been sitting on this plane 3:15 unreal. when will my 2+ day nightmare end?,@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?
570276681551732736,negative,1.0,Lost Luggage,1.0,US Airways,i don't want your sympathy i want someone to make an effort to find my bag,@USAirways I don't want your sympathy I want someone to make an effort to find my bag
570100035167379456,negative,1.0,Customer Service Issue,1.0,American,. how about connecting me with a customer service rep? i'd rather speak to a person than a computer. thanks!,.@AmericanAir how about connecting me with a customer service rep? I'd rather speak to a person than a computer. Thanks!
567813046811525120,positive,0.6803,,,Virgin America,i don’t use passbook =/ i still love you though &lt;3 :) i’ll just use my email in the future.,@VirginAmerica I don’t use Passbook =/ I still love you though &lt;3 :) I’ll just use my email in the future.
569638678194040832,negative,0.6721,Lost Luggage,0.6721,US Airways,my lost bag lands in hartford at 639p tonight. will it be delivered to danbury ct tonight?,@USAirways @USAirwaysCenter My lost bag lands in Hartford at 639p tonight. Will it be delivered to Danbury CT tonight?
567796247672721409,neutral,1.0,,,United,currently on standby to lax then it is a 2 hour ride to palm springs. long day starting at a snowy 3:30 am in philly.,@united Currently on standby to Lax then it is a 2 hour ride to Palm Springs. Long day starting at a snowy 3:30 am in philly.
569526894028197888,negative,1.0,Flight Attendant Complaints,0.6863,Delta,she waved someone behind me to step forward although i explained what happened and indicated my need to make my flight,@JetBlue she waved someone behind me to step forward although I explained what happened and indicated my need to make my flight
569981722470834176,negative,1.0,Customer Service Issue,0.6554,American,he is at the boston airport. there is a problem. the agents will not honor the voucher because one number is rubbed out.,@AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out.
569869506560069633,positive,1.0,,,American,thanks to jacqueline in clt for cleaning up and mess!!! awesome service,@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service
568999888043638785,negative,0.6721,longlines,0.3376,United,"sure, but 8 different texts changing time &amp; gate (especially locations across the entire concourse). that just seemed a little off.","@united sure, but 8 different texts changing time &amp; gate (especially locations across the entire concourse). That just seemed a little off."
568237611208318976,neutral,0.657,,0.0,United,should find a way to distinguish boarding of premier members and credit card holders. group 2 is too big!,@United should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!
569740409787658240,negative,1.0,Late Flight,1.0,American,your agent sent our family on 3 diff planes to dfw that were as late flight due to delay as the cancelled flighted plane that started this #fail,@AmericanAir Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail
569645815268044801,negative,1.0,Cancelled Flight,0.6925,American,just learned my flight is cancelled flightled.can't get through by phone and don't see any option for assistance online. any suggestions?,@AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions?
569628494214225922,negative,0.6777,Customer Service Issue,0.6777,American,i need to change a ticket and my res can't be changed online. i also can't get a call through due to high volume--can u help?,@AmericanAir I need to change a ticket and my res can't be changed online.  I also can't get a call through due to high volume--can u help?
570199481943261184,negative,1.0,Lost Luggage,1.0,US Airways,day 3 &amp; still no luggage chkd status=awaiting asgmnt to driver since yest 10:15am,@USAirways @AmericanAir Day 3 &amp; still no luggage Chkd http://t.co/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am
569844251426729984,negative,1.0,Customer Service Issue,1.0,American,"i understand a bit of a wait, but i called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool","@AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool"
570275462921850880,negative,0.6791,Damaged Luggage,0.6791,United,. ..i received on other flights. #united truly breaks guitars. #unitedbreaksguitars #wantmymoneyback,@united. ..I received on other flights. #united  truly breaks guitars. #unitedbreaksguitars #wantmymoneyback
570005000643956736,negative,1.0,Lost Luggage,1.0,United,or has lost my baggage… heard different things from different employees of . has said nothing.,@united or @flysaa has lost my baggage… heard different things from different employees of @united. @flysaa has said nothing.
569698217614544897,negative,1.0,longlines,0.3521,American,at some point u need to tell passengers what is going on. at jfk waiting to get on flight it is a mess.,@AmericanAir at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess.
568092479452549120,negative,0.6939,longlines,0.3469,Southwest,how does your pre boarding process work? basically anyone who doesn't want to wait their turn can get a slip?,@SouthwestAir how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip?
568920614716600320,neutral,0.6803,,,Virgin America,way to take advantage of #mayweatherpacquiao :),@VirginAmerica way to take advantage of #MayweatherPacquiao :)
568589740833939456,positive,1.0,,,Southwest,it was the usually excellent swa flight!,@SouthwestAir It was the usually excellent SWA flight!
568999631956393984,negative,1.0,Can't Tell,0.6509,US Airways,i'm glad you're sorry that i'm homeless for the night. makes me feel secure.,@USAirways I'm glad you're sorry that I'm homeless for the night. Makes me feel secure.
570010571707256832,positive,1.0,,,Virgin America,wow this just blew my mind,@VirginAmerica wow this just blew my mind
569371693602476032,negative,1.0,Cancelled Flight,0.3444,US Airways,i never made a reward reservation becuase no one ever answered the phone. the online one i made got cancelled flighted and i can't change,@USAirways I never made a reward reservation becuase no one ever answered the phone. The online one I made got Cancelled Flighted and I can't change
568166195758829568,negative,1.0,Customer Service Issue,0.6861,United,all i hear is blah blah blah ....you shoulda used that $400 to buy a ticket instead. &amp; ill be driving there not flying,@united all i hear is blah blah blah ....you shoulda used that $400 to buy a @burningman ticket instead. &amp; ill be driving there not flying
569730182371635200,negative,1.0,Lost Luggage,1.0,United,"bags left behind because plane overweight, be great if knew as soon as we landed, instead letting us wait 45 minutes with no info.","@united  bags left behind because plane overweight, be great if knew as soon as we landed, instead letting us wait 45 minutes with no info."
568168034394873857,negative,1.0,Customer Service Issue,1.0,Southwest,was wondering is there a reason why customer service is so busy? been on hold past few days for many hours no answer help plz,@SouthwestAir was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz
570195970610348032,negative,0.6421,Flight Booking Problems,0.6421,US Airways,nah it's for my flight next week.. inside my chairman 7-day window but you still haven't released the last open first seat to me,@USAirways nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me
568490310524936192,negative,0.6624,Customer Service Issue,0.3547,Delta,capital one and i explained the false fraud alert. why did the jet blue representative issue me a new tkt if it wasn't resolved?,@JetBlue Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved?
569685165565308928,positive,1.0,,,American,i fortunately was not on that flight - just in the same waiting area / impressed w how he handled the stressful situation,@AmericanAir I fortunately was not on that flight - just in the same waiting area / impressed w how he handled the stressful situation
568602614839033856,neutral,1.0,,,Delta,"so anything found while cleaning the plane in dc would be at the baggage office, even something small?","@JetBlue So anything found while cleaning the plane in DC would be at the baggage office, even something small?"
567791059393335297,neutral,0.6957,,,United,"sorry, wrong link for the bag : thats the one i meant","@united sorry, wrong link for the bag : http://t.co/pZAl4wtrEZ Thats the one i meant"
569638013287862273,neutral,1.0,,,United,i am ua elite gold and have a ua chase pres. plus credit card. how many eqm's do i need to get platinum elite!,@united I am UA elite Gold and have a UA Chase pres. plus credit card.  How many EQM's do I need to get Platinum Elite!
567884863031762945,positive,1.0,,,United,sivi stewart at lax was fantastic tonight helping to find a lost item for us at the airport. much thanks!,@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport.  Much thanks!
567819606904295424,positive,1.0,,,US Airways,"with the weather mess in the south, i missed my connection in clt. impressed though with the cust serv phone reps today.","@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today."
568177910101745666,negative,0.6678,Flight Booking Problems,0.3381,United,i will be patient as your agent explains how you have me booked on a new flight for 6:18 when that plane doesn't arrive until 6:07,@united I will be patient as your agent explains how you have me booked on a new flight for 6:18 when that plane doesn't arrive until 6:07
568677786329735168,negative,1.0,Customer Service Issue,1.0,United,accordingly? u dont respond at all,@united accordingly? U dont respond at all
569211553930743809,negative,1.0,Bad Flight,0.6801,Southwest,since when did it become ok for a passenger to save 3 rows of seats for people with a late flightr boarding position?how rude!,@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!
568639207846989824,neutral,0.6175,,0.0,United,i'm searching for flights to redeem with miles and getting different search results with 2 user accounts. any reason why?,@united I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why?
568952850908213248,negative,1.0,Customer Service Issue,1.0,United,"again horrible service, again attitude when asked for information, again you make me not want to fly united ever. #platinummember","@united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember"
569685692038557696,negative,1.0,Can't Tell,0.6832,Delta,"""goodwill"" now at $125.00. $27,000 x ? = fine still want your new ceo to make a public apology to all passengers of flight 136","@JetBlue ""Goodwill"" now at $125.00.  $27,000 x ? = Fine   Still want your new CEO to make a public apology to all passengers of flight 136"
569895538910498817,negative,1.0,Lost Luggage,0.677,US Airways,they told me to call back late flightr,@USAirways they told me to call back Late Flightr
569655339135725568,neutral,1.0,,,American,"hey, so... i think i left my wallet on you. can i have it back, please?","@AmericanAir Hey, so... I think I left my wallet on you. Can I have it back, please?"
570276806512779264,neutral,1.0,,,US Airways,2 calls &amp; wasted 3 hrs on hold to change my coming divided awards weather relate flightd flight. y'all disconnected me 2x. please help.,@USAirways  2 calls &amp; wasted 3 hrs on hold to change my coming divided awards weather reLate Flightd flight. Y'all disconnected me 2x. Please help.
570163259560452097,negative,1.0,Customer Service Issue,1.0,United,pls properly train your agents. requested to speak to 1k customer service &amp; was transferred to a dead end. not even open at this hr,@united pls properly train your agents. Requested to speak to 1k customer service &amp; was transferred to a dead end. Not even open at this hr
569567167429128192,positive,1.0,,,United,your agents (and service) on my weekend trip have been amazing!!! thank you!!,@united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!
569644634386911232,negative,1.0,Can't Tell,0.7065,Delta,well...my paid tickets have no assigned seats at all. so essentially i won't be on this flight unless i pay more.,@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.
568243175074242560,neutral,0.6793,,,Delta,can you do me a huge favor?!🙏❤️,@JetBlue Can you do me a huge favor?!🙏❤️
569184999900995585,negative,1.0,Customer Service Issue,1.0,United,once again your lack of customer service astounds me! you are the worst airline in the history of airlines! train your staff!,@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!
570076814585913344,negative,1.0,Cancelled Flight,0.708,United,flt 1249 cancelled flightled and i get email :30 am? what happened to courtesy phn call? had to book diff airline &amp; city,@united flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline &amp; city
570031615130394624,positive,0.6708,,,American,thanks 😩. idk if it still late flight but i hope i get it tonight 😭,@AmericanAir thanks 😩. idk if it still Late Flight but I hope I get it tonight 😭
568902044561465344,negative,1.0,Late Flight,1.0,United,delayed another hour,@united delayed another hour
568089253424594944,neutral,0.6847,,0.0,US Airways,how do you give stand by seats to ticketed passengers who you know have a connecting flight ?,@USAirways how do you give stand by seats to ticketed passengers who you know have a connecting flight ?
569685581787205632,positive,0.6544,,0.0,United,bummer but thank you for the quick response,@united bummer but thank you for the quick response
568908748732760064,positive,0.6755,,,United,“: your puppy is so cute. we look forward to having both of you on board. thanks for the high five. ^ey” 👏👏,“@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY” 👏👏
567882603405008896,negative,1.0,Customer Service Issue,1.0,United,#unitedairlines fill out form and never receive response? i expect remedy. we can travel another airline and cancelled flight as members w u.,@united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u.
570267215720800256,neutral,0.6875,,,Delta,come on and provide service from destin- fort walton beach airport,@JetBlue Come on and provide service from Destin- Fort Walton Beach Airport
570210970330669056,negative,0.6392,Late Flight,0.3402,United,"yep that's correct, i got an email at 12:30 am that the flight was cancelled flightled, doesn't matter now flight into atl is delayed, thx","@united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx"
569623368711991296,negative,0.6766,Late Flight,0.6766,Delta,why are there so many delays to north east cities?,@JetBlue why are there so many delays to north east cities?
567781607797305345,neutral,1.0,,,Delta,i did get the email. thought i wasn't supposed to reply to those😂,@JetBlue I did get the email. Thought i wasn't supposed to reply to those😂
568512847178645505,negative,1.0,Customer Service Issue,1.0,United,"""we like hearing from you."" so why haven't you replied to my tweet and/or email yet?","@united ""We like hearing from you."" So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi"
569900131488632832,negative,1.0,Late Flight,1.0,United,why isn't the flight status updated to delayed ua1532 no board,@united Why isn't the flight status updated to delayed UA1532 no board
569474230854660097,positive,0.6848,,,United,one lady helping the 12 of us with luggage,@united one lady helping the 12 of us with luggage
568174139531513856,positive,0.6769,,,United,will have to try standby in denver tonight or will have to cancelled flight father son trip till next year. thx for trying.,@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.
569223482791366656,negative,0.6734,Flight Booking Problems,0.6734,US Airways,hold time to book award travel from gold status: 4 hours and counting!!!! + 4 days of calling #usairwaysfail,@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir
568006455317667840,negative,1.0,Customer Service Issue,0.6809,US Airways,i gave up,@USAirways I gave up http://t.co/2eDgc6TbLs
567916726668644352,negative,1.0,Late Flight,1.0,US Airways,25 mins after the scheduled departure and still sitting in terminal. communication would be lovely...,@USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2
569673346864037888,negative,1.0,Can't Tell,0.3415,American,"yes, for tomorrow at 9 am. but i have to work though 😒 i'm really mad about the situation","@AmericanAir yes, for tomorrow at 9 am. But I have to work though 😒 I'm really mad about the situation"
569591730506371072,neutral,1.0,,,American,"guarantee no retribution? if so, i'd be glad to share.","@AmericanAir guarantee no retribution? If so, I'd be glad to share."
569585747503611905,negative,1.0,Customer Service Issue,0.6861,US Airways,seriously with all the service issues you are having right now this is what you decide to tweet?? unbelievable,@USAirways @AmericanAir seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable
569843142830071808,neutral,0.6458,,,US Airways,thank you for the apology,@USAirways thank you for the apology
569344036256903168,negative,1.0,Customer Service Issue,0.6813,Southwest,been on hold for an hour. i need to rebook my flight that was cancelled flighted! #help,@SouthwestAir been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! #help
568830757730422784,negative,1.0,Can't Tell,0.6495,United,did somebody say flight upgrade?,@united Did somebody say flight upgrade?
570264556443824128,negative,1.0,Flight Booking Problems,0.3535,United,another fail for the united ticket agents in okc. less than helpful and could care less about our problems. american here we come.,@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.
567771077359570944,neutral,0.6667,,0.0,Delta,"i'm getting info from the website, but needing to check it and the alerts would be much more beneficial.","@JetBlue i'm getting info from the website, but needing to check it and the alerts would be much more beneficial."
567811306900975616,negative,1.0,Can't Tell,0.6553,United,i'll be sending/posting complete details of the circumstances surrounding this matter. united airlines should be ashamed.,@united I'll be sending/posting complete details of the circumstances surrounding this matter.  United airlines should be ashamed.
568885971913023488,negative,0.6832,Can't Tell,0.6832,Southwest,okaaaaay ugh im 8 min away,@SouthwestAir okaaaaay UGH IM 8 MIN AWAY
568757775205056512,negative,0.6608,Late Flight,0.6608,Delta,u said 15mins to take off and now we were told 1hr more delay &amp; possible cancelled flightlation. how do u plan to rectify this? #frustrated,@JetBlue U said 15mins to Take Off and now we were told 1hr more delay &amp; possible Cancelled Flightlation. How do U plan to rectify this? #Frustrated
569388260633542657,negative,1.0,Late Flight,0.6667,US Airways,tell my professors that when i don't show up to class/write my midterm because i'm stuck with no flights home 😠,@USAirways tell my professors that when I don't show up to class/write my midterm because I'm stuck with no flights home 😠
569710305707601920,negative,1.0,Late Flight,1.0,US Airways,"flight #703 philly -&gt; mia? bwahahaha! delayed 5+ hrs, were in the air 30 mins then turned back around. #usairwaysfail","@USAirways flight #703 Philly -&gt; Mia? Bwahahaha! Delayed 5+ hrs, were in the air 30 mins then turned back around. #usairwaysfail"
569644350906310657,negative,1.0,Late Flight,0.6663,Southwest,now i can't board thanks. you guys moved me to standby. i've been holding this boarding pass since 7pm yesterday,@SouthwestAir now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday
569558286216929280,negative,1.0,Late Flight,1.0,Delta,"flight delayed at jfk 2 hours, then 3 hours, then 8.5 hours? now it's back to 5 hours with no explanation or apology?","@JetBlue flight delayed at JFK 2 hours, then 3 hours, then 8.5 hours? Now it's back to 5 hours with no explanation or apology?"
568931356287365120,negative,1.0,Late Flight,0.6378,United,that was the problem. we were being told the aircraft was on its way.,@united That was the problem.  We were being told the aircraft was on its way.
570233306664591361,neutral,0.6703,,0.0,Delta,"my friend bought a ticket last night for one of these routes from you, and it cost way more. can you help?”","@JetBlue @JetBlueCheeps My friend bought a ticket last night for one of these routes from you, and it cost way more. Can you help?”"
568400398748266496,negative,1.0,Customer Service Issue,0.6974,Delta,false - agent let us do an extra leg room upgrade for $ but not upgrade to mint. poor business practices. #badcustomerservice,@JetBlue False - agent let us do an extra leg room upgrade for $ but not upgrade to mint. Poor business practices. #badcustomerservice
569880207911460864,negative,1.0,Late Flight,0.6976,US Airways,4914 from phl to bgm. i cannot believe this has happened 2x in under two weeks!,@USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!
569782352223666176,positive,1.0,,,United,the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.,@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.
569563698374651904,negative,0.6731,Customer Service Issue,0.3371,United,direct messages not going through please help,@united direct messages not going through please help
567810259675537408,positive,1.0,,,US Airways,flight # 604. thanks.,@USAirways Flight # 604. Thanks.
569590151657103360,neutral,0.6423,,0.0,United,i don't know what dm the confirmation number means.,@united I don't know what DM the confirmation number means.
569658322732756992,neutral,0.7067,,0.0,Southwest,"-u dont have atlanta to san fransisco in 99$ in the present sale, like u had in the last sale?im looking for 2 return tickets","@SouthwestAir -U dont have Atlanta to San fransisco in 99$ in the present sale, like u had in the last sale?Im looking for 2 return tickets"
568774932844261376,neutral,0.6581,,0.0,US Airways,of course weather was a joke 43 beats 5 degrees in phl! ⛄️☀️,@USAirways of course weather was a joke 43 beats 5 degrees in PHL! ⛄️☀️
569645350379757568,negative,1.0,Customer Service Issue,0.6641,American,"'s computer systems are down, can't leave without a flight plan! any eta, american air?","@AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air?"
568800165886210048,negative,1.0,Customer Service Issue,1.0,US Airways,still on hold. 1 hour and 45 minutes and counting. platinum? who cares? problems checking in? who cares?,@USAirways Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares?
568614750508036096,negative,1.0,Late Flight,0.6286,United,very missed daughter suppose to dpt ord :59pm - dpted 8:30pm -checked week's average for ua3645 -shameful! 7 day average 7:54pm,@united very missed daughter suppose to dpt ORD @5:59pm - dpted  8:30pm -checked week's average for UA3645 -shameful!  7 day average 7:54pm
569933360564342784,negative,1.0,Can't Tell,1.0,Virgin America,i have no interesting flying with you after this. i will cancelled flight my next four flights i planned.#neverflyvirginforbusiness,@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness
569999091028983808,negative,0.6559999999999999,Flight Booking Problems,0.3477,American,"i fly american because of family but severe weather excuse so i can't call to make change, why have a computer if u cant modify","@AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify"
568532221180534784,negative,0.6558,Late Flight,0.6558,Virgin America,"spending my birthday night with you, dal-dca. get me home!","@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!"
569687399426617344,negative,0.6638,Late Flight,0.3542,American,ya but u weren't sitting on the plane.,@AmericanAir ya but u weren't sitting on the plane.
568491256508231680,positive,1.0,,,Virgin America,"just promoting the product is all, had a problem with southwest and recommend noneother than the best!","@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf"
569242665956610048,negative,1.0,Customer Service Issue,0.7158,Southwest,don't you think a 4hr wait time to speak to an actual agent is ridiculous?! my flight was cancelled flightled this morning! #getyourlife,@SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife
567806788708626433,neutral,1.0,,,United,i believe you have to follow me in order for me send you a dm,@united I believe you have to follow me in order for me send you a DM
569676866824642561,negative,1.0,Can't Tell,0.3487,American,all of these issues are not based on weather or things that are out of your control. these issues are based on negligence.,@AmericanAir all of these issues are not based on weather or things that are out of your control. These  issues are based on negligence.
569564566272811008,negative,1.0,Customer Service Issue,0.6774,US Airways,your mobile app is horrible! needs a major overhaul,@USAirways your mobile app is horrible!  Needs a major overhaul
568541965060427776,positive,1.0,,,US Airways,no problem. things worked out at airport. thanks!,@USAirways no problem.  Things worked out at airport.   Thanks!
570068649295241216,neutral,1.0,,,American,. hopefully it's all fixed. they've got a new aircraft for us- just waiting to board.,.@AmericanAir Hopefully it's all fixed. They've got a new aircraft for us- just waiting to board.
569976848786034688,negative,1.0,Flight Booking Problems,0.6912,US Airways,i have to fly back to charlotte out of a different airport. you guys are not very flexible like other airlines.,@USAirways I have to fly back to Charlotte out of a different airport. You guys are not very flexible like other airlines.
570204730745421826,negative,1.0,Flight Attendant Complaints,1.0,United,are the ones who make it difficult for me.,@united are the ones who make it difficult for me.
569380416219709440,negative,1.0,Customer Service Issue,0.3424,United,"you ask a lot of customers who you routinely screw over. you know that, right?","@united you ask a lot of customers who  you routinely screw over. You know that, right?"
569248000456970240,negative,1.0,Bad Flight,0.3455,United,how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... fail,@united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail
568094199586938880,negative,1.0,Customer Service Issue,0.6596,Delta,what is a personal email that i can contact? i have a complaint that you should know about,@JetBlue what is a personal email that I can contact? I have a complaint that you should know about
570293957739081728,negative,1.0,Customer Service Issue,1.0,United,"the internet is a great thing. i am emailing executives in your company, maybe they will respond to me in a timely manner.","@United the internet is a great thing.  I am emailing executives in your company, maybe they will respond to me in a timely manner."
568090851907207169,negative,1.0,Lost Luggage,1.0,United,my bag is a few days late flight to me and this is like the 3rd time in the past couple months. where my free miles at?!,@united my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months.  Where my free miles at?!
568966274887389185,neutral,1.0,,,US Airways,i have corporate-paid travel in april. is it possible to purchase an upgrade to first class now?,@USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?
569999076143423488,neutral,0.6575,,,American,amen!,@AmericanAir amen!
570195784358100993,neutral,0.6563,,0.0,Southwest,it's a new day and a new chance for you to do the right thing it's never too late flight to be honest.,@SouthwestAir it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest.
569952408450805760,negative,1.0,Customer Service Issue,1.0,United,i was originally trying to share details but the link jimmy samartzis vice president - customer experience sent me expired.,@united I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired.
570306086475075585,neutral,0.6443,,,Southwest,"i'm teaching new #travelers how to research, #budget &amp; #save for a trip today!","@SouthwestAir I'm teaching new #travelers how to research, #budget &amp; #save for a trip today! http://t.co/Qll48r57ep"
567762685200228352,neutral,0.6845,,0.0,US Airways,"darn it, first in line for no upgrade! wish i understood the policy. :)","@USAirways Darn it, first in line for no upgrade! Wish I understood the policy. :) http://t.co/xGPaAyFDwt"
568380957012525057,negative,1.0,Customer Service Issue,0.6933,United,"no- we are boarding- but why can't your agents, on the phone, taking care of 1k travellers, link reservations?!?!!","@united no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!"
567895874598215680,neutral,1.0,,,Delta,don't know if u define that as a #controllableirregularity,@JetBlue don't know if u define that as a #ControllableIrregularity
569945073611374592,neutral,0.6594,,0.0,United,but i don't see aa,But I don't see AA @united
569155235156856833,negative,1.0,Customer Service Issue,0.6889,Southwest,answered. my options are a refund or a resched for monday (i'd miss work). so i'm paying hundreds for a flight tmw.,@SouthwestAir answered. My options are a refund or a resched for Monday (I'd miss work). So I'm paying hundreds for a @USAirways flight tmw.
568425421240455168,negative,0.6531,Customer Service Issue,0.6531,Southwest,i sent you my conf number yesterday.,@SouthwestAir I sent you my conf number yesterday.
569921646057926656,negative,1.0,Customer Service Issue,1.0,US Airways,any way to get your call center to answer for a oneworld award? whenever try system says too busy and disconnect or endless hold,@USAirways any way to get your call center to answer for a OneWorld award? Whenever try system says too busy and disconnect or endless hold
569631860885577729,negative,1.0,Bad Flight,0.6952,American,this might look good but the pita is inedible. last year delicious shrimp cocktail. this year garbage,@AmericanAir this might look good but the pita is inedible. Last year delicious shrimp cocktail. This year garbage http://t.co/Sotl8XQsrp
567796029056385024,positive,0.6667,,,Delta,thanks!,@JetBlue thanks!
567971610801664000,negative,0.6703,Bad Flight,0.6703,Virgin America,thanks for making my flight from lax to jfk a nightmare by forcing me to check my carry on bag at the gate. (1),@VirginAmerica Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1)
568814123540221952,negative,1.0,Customer Service Issue,0.6317,United,- please help regarding pnr a3zz0f. why am i now waitlisted for a flight?,@united - please help regarding PNR A3ZZ0F. Why am I now waitlisted for a flight?
569723086465069056,negative,0.6632,Cancelled Flight,0.3474,Delta,other jfk to boston flights went off with some delay but not this. #epicfail,@JetBlue other jfk to Boston flights went off with some delay but not this.  #epicfail
569867211852156928,negative,0.6592,Lost Luggage,0.3442,American,"thanks that was done, i just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology","@AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology"
567876860647833600,neutral,1.0,,,Southwest,"can u better define the ""plus one smaller type"" item on carry on requirements?.. small backpacks?","@SouthwestAir can u better define the ""plus one smaller type"" item on carry on requirements?.. small backpacks?"
568426489055719425,negative,1.0,Customer Service Issue,0.6916,Delta,tells me $130 paid &amp; confirmed flight will now cost me $566.80 cash only @ airport 22 hours before my flight #ripoff #nosupport,@JetBlue tells me $130 paid &amp; confirmed flight will now cost me $566.80 CASH ONLY @ airport  22 hours before my flight  #RIPOFF #NoSupport
568229032652709888,neutral,0.6405,,0.0,United,"hopefully they will give me a feedback, bafore my flight...","@united Hopefully They will give me a feedback, bafore my flight..."
568829465788350464,negative,1.0,Can't Tell,0.3696,US Airways,how do i merge my miles accounts? your sites tell me my info don't match even though i can't find a difference.,@USAirways @AmericanAir How do I merge my miles accounts? Your sites tell me my info don't match even though I can't find a difference.
570202097041305600,negative,1.0,Cancelled Flight,1.0,American,i did not get any compensation after cancelled flighting my departure twice and made me missed my own wedding.,@AmericanAir @superyan I did not get any compensation after Cancelled Flighting my departure TWICE and made me missed my own wedding.
570302460235026433,neutral,1.0,,,Southwest,can you follow me so i can send you the info?,@SouthwestAir can you follow me so I can send you the info?
567801163581546496,negative,1.0,Customer Service Issue,0.6559,United,worst service ever 😈,@united worst service ever 😈
569558114447560706,negative,1.0,Late Flight,1.0,Delta,"flight 1562 had a 4 1/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers?","@JetBlue Flight 1562 had a 4 1/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers?"
568189945308786688,neutral,1.0,,,Delta,hi! is it possible to upgrade to a mint seat on an already booked ticket? thanks!,@JetBlue hi! Is it possible to upgrade to a Mint seat on an already booked ticket? Thanks!
569936062039986176,negative,1.0,Late Flight,1.0,United,i wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit,@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit
569014098811351040,negative,1.0,Lost Luggage,1.0,United,brothers luggage was lost on copa airlines flight 635. he's competing sunday for the 2015 panamerican cross country cup. please help,@united Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help
569869978217914368,negative,1.0,Customer Service Issue,1.0,US Airways,will tweet all day until i get a live cust rep. i will make sure the world knows you don't care about your customers health.,"@USAirways Will tweet all day until I get 
a live cust rep. I will make sure the world knows you don't care about your customers health."
569636980612427776,negative,1.0,Customer Service Issue,1.0,Delta,"i hope your customer service reps are as reliable/friendly as they usually are, so far you are not living up to your + rep/exper.","@JetBlue I hope your customer service reps are as reliable/friendly as they usually are, so far you are not living up to your + rep/exper."
569469326547222528,negative,0.6811,Late Flight,0.6811,United,"since i have an international connection at 9am, i'm hoping for the same thing!","@united since I have an international connection at 9am, I'm hoping for the same thing!"
568800998929661953,positive,1.0,,,Southwest,hi! just wanted to see if you have any new routes planned this year for newark. love flying you guys and hope to do so more!,@SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!
570093964059156481,neutral,1.0,,,Delta,rt : our fleet's on fleek.,RT @JetBlue: Our fleet's on fleek. http://t.co/WEZUMDimYF
568396913726382080,negative,1.0,Can't Tell,0.6404,US Airways,"my wife is trying to check in for a flight tonight out of rsw...website not allowing, saying must go to airport... [part 1 of 2]","@USAirways my wife is trying to check in for a flight tonight out of RSW...website not allowing, saying must go to airport... [Part 1 of 2]"
569865115291533312,neutral,1.0,,,United,two years old. birthdate 11/13/2012,@united two years old.  Birthdate 11/13/2012
568768837744611328,neutral,0.6904,,,Southwest,i hope i can take my selfie stick on the plane today! #goingtovegas,@SouthwestAir i hope i can take my selfie stick on the plane today! #goingtovegas
569221828025167872,negative,1.0,Cancelled Flight,0.6913,Southwest,placed on hold for total of two hours today after flight was cancelled flightled. online option not available. what to do?,@SouthwestAir  placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do?
567862628460158976,positive,0.6947,,,Delta,i will try that. thanks! if all else fails i will just do the old fashioned method tomorrow morning.,@JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.
569670402223562752,positive,1.0,,,Southwest,yes please....how do we get that companion pass?,@SouthwestAir YES please....How do we get that companion pass?
567722301471199232,negative,1.0,Customer Service Issue,1.0,US Airways,"almost 4 hours and coin now. understand higher call volume, but this is unacceptable.","@USAirways Almost 4 hours and coin now. Understand higher call volume, but this is unacceptable."
569728440758181889,negative,1.0,Cancelled Flight,0.6551,American,"flight cancelled flightled, website refers to 1-800#, the 1-800# hangs up on me. not auto-rebooked. really? horrible company.","@AmericanAir Flight Cancelled Flightled, website refers to 1-800#, the 1-800# hangs up on me. Not auto-rebooked. Really? Horrible company."
568450643175866368,negative,0.7021,Customer Service Issue,0.7021,Southwest,i already follow you and can't dm because u need to follow me back,@SouthwestAir I already follow you and can't DM because u need to follow me back
570215106426114048,negative,1.0,Bad Flight,0.6663,American,- 6 months ago best catering out of all domestic airlines. today. worst on the planet. and i've flown almost all of them,@AmericanAir - 6 months ago best catering out of all domestic airlines. Today. Worst on the planet. And I've flown almost all of them
568838020041809920,neutral,1.0,,,Virgin America,results handily exceed forecasts -,@VirginAmerica Results Handily Exceed Forecasts - @NYTimes http://t.co/gonmRwEM6I
569936273227427840,negative,1.0,Late Flight,0.6743,United,"of urgency, but this is ridiculous. your ceo claims to be customer focused, yet when delays happen, planes sit and customers are","@United of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are"
568735060104511488,neutral,1.0,,,Virgin America,can u help this 👸 needs urgent treatment in🇺🇸2y old battling cancer could u help with flights 💗#freyasfund,@VirginAmerica can u help this 👸 @FreyaBevan_Fund needs urgent treatment in🇺🇸2y old battling cancer could u help with flights 💗#freyasfund
569928540004753409,negative,0.6966,Can't Tell,0.6966,US Airways,nice try at the gate making traveler after traveler put bags in the size guide because you oversold. sorry #minefits,@USAirways nice try at the gate making traveler after traveler put bags in the size guide because you oversold.  Sorry #minefits
570264550458695680,positive,0.6937,,,American,i can hardly believe it! bundle up and stay warm! 😉,@AmericanAir I can hardly believe it! Bundle up and stay warm! 😉
570050603851710464,neutral,0.6857,,,Delta,i can't find a good photo of it... you got one? #goodnight,@JetBlue I can't find a good photo of it... You got one? #goodnight
567919283419742210,neutral,1.0,,,Delta,", flights 1970, 1366, and 1552 will fly over after 1 am on your way into - mind taking ocean approach so we can sleep?","@JetBlue, flights 1970, 1366, and 1552 will fly over after 1 am on your way into @BostonLogan - mind taking ocean approach so we can sleep?"
568858974281314304,negative,1.0,Cancelled Flight,0.3431,US Airways,"&amp; also that i was told no comps, upgrades, etc. reflight booking problems is good enough. #usairwaysfail","@USAirways &amp; also that I was told no comps, upgrades, etc. ReFlight Booking Problems is good enough. #usairwaysfail"
569584744532287490,negative,0.6479,Can't Tell,0.3628,Southwest,find a way to cancelled flight flight 310!!!!!!!,@SouthwestAir FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!!
569602974671990784,negative,1.0,Can't Tell,0.6705,Delta,"you never got my wife to her destination and you expect a $75.00 ""goodwill credit"" will make everything hunky-dory. you blew it.","@JetBlue You never got my wife to her destination and you expect a $75.00 ""goodwill credit"" will  make everything hunky-dory. You blew it."
568047468384002048,positive,0.6509,,,Southwest,"oh no worries nl, no disappointments here. better to have no lounges than like #delta who has them but does disappoint!","@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!"
569692664720797696,negative,0.7059,Customer Service Issue,0.3824,American,any hints to get through to and stay connected with you to rearrange weather relate flightd cancelled flights? hours in now w/nothing.,@americanair Any hints to get through to and stay connected with you to rearrange weather reLate Flightd Cancelled Flights? Hours in now w/nothing.
568828267660054528,positive,1.0,,,Southwest,thanks for the info and the quick response!,@SouthwestAir thanks for the info and the quick response!
567899634833690624,negative,1.0,longlines,0.341,Southwest,"update 35 minutes into this pilot has turned off a/c. no longer freezing, but we are enjoying waiting for reload of all bags","@SouthwestAir update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags"
569835312106618880,neutral,0.6861,,0.0,United,will definitely do so. sending a dm now.,@united Will definitely do so. Sending a DM now.
568647206695120896,positive,1.0,,,United,great customer service again. thanks!,@united  Great customer service again. Thanks!
569148485519462400,positive,1.0,,,Southwest,so glad u guys do business w/ more class than ur competitors 😏,@SouthwestAir so glad u guys do business w/ more class than UR competitors @SpiritAirlines 😏
570056984986300418,negative,1.0,Bad Flight,1.0,US Airways,": was on flight 2046 bos-clt on 2/22, awful experience, exit row seat was so narrow that i could not move my legs! unacceptable.","@USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable."
568244413031448577,negative,1.0,Late Flight,0.6733,US Airways,how does an airline misplace an airline attendant?!! been at reagan airport since 1pm10:15 to cincy is delayed trying to find her,@USAirways how does an airline misplace an airline attendant?!! been at Reagan airport since 1pm10:15 to Cincy is delayed trying to find her
567729135733465088,negative,1.0,Customer Service Issue,0.6275,US Airways,thank you for blowing my vacation. couldn't get me anywhere today to make my reservation and also lost 2 bags of mine!,@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine!
570298644475346945,negative,1.0,Customer Service Issue,1.0,American,"submitted a case to aa customer relations two weeks ago, no word ever since! whats the point of even having cr?","@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?"
568973634087165953,negative,1.0,Flight Attendant Complaints,1.0,United,"assistance with what, the attitude of your staff no matter which airport we are at?","@united assistance with what, the attitude of your staff no matter which airport we are at?"
569898033128693760,neutral,1.0,,,Southwest,: thanks.are flights operating now or cancelled flightled?,@SouthwestAir : thanks.are flights operating now or Cancelled Flightled?
569526458529349632,negative,1.0,Flight Attendant Complaints,1.0,Delta,"here's part: was at bag drop inserted my jetblue cc, didn't print pass. agent standing in front of me refused to print my pass","@JetBlue here's part: was at bag drop inserted my JetBlue cc, didn't print pass. Agent standing in front of me refused to print my pass"
569654749055864832,negative,1.0,Customer Service Issue,0.6756,United,i don't know my flight details bc i need to explore some options which i'm unable to do bc the site won't let me.seems to be ongoing,@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing
570045818205384704,negative,1.0,Flight Booking Problems,0.3505,US Airways,did a pre schooler develop your app? the thing crashes every single time.,@USAirways did a pre schooler develop your app? The thing crashes every single time.
568823817679847425,negative,1.0,Customer Service Issue,0.6725,US Airways,that website does not give correct info said my bag was in miami was in key west the entire time..i got the run around for 2 days,@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days
570008661885526016,negative,1.0,Customer Service Issue,0.6958,American,2/2 you took cost for both flights out of my bank account. now i can't get a refund for 2 weeks? i have been a loyal customer.,@AmericanAir  2/2 You took cost for both flights out of my bank account. Now I can't get a refund for 2 weeks? I have been a loyal customer.
568437634835595264,neutral,0.6368,,,Southwest,"for my grandma ella's 80th, she would love a bday greeting from your flight crew! she was a stewardess for eastern airlines.","@SouthwestAir For my Grandma Ella's 80th, she would love a bday greeting from your flight crew! She was a stewardess for Eastern Airlines."
569191687794270209,neutral,0.6923,,0.0,United,can you please follow for a dm?,@united can you please follow for a DM?
569899859161026560,negative,1.0,Customer Service Issue,1.0,US Airways,"that is the height of rudeness, and without question the worst customer service i have ever experienced.","@USAirways That is the height of rudeness, and without question the worst customer service I have ever experienced."
569624713414250496,negative,1.0,Late Flight,0.7122,American,man we have been sitting in #ua4753 on the tarmac for 30 mins...rescue us please!,@AmericanAir man we have been sitting in #UA4753 on the tarmac for 30 mins...rescue us please!
569248904866336768,negative,1.0,Cancelled Flight,1.0,Southwest,flight to phl from fll cancelled flighted 2/21 no flight available until 2/24 done with sw.,@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW.
568761996973379584,negative,1.0,Lost Luggage,0.6511,Southwest,"you do a great job of achieving that at most cities, just not at bwi.","@SouthwestAir you do a great job of achieving that at most cities, just not at BWI."
568664266502479872,positive,1.0,,,Southwest,was fantastic! that's the best flight service i've ever had.,@SouthwestAir was fantastic! That's the best flight service I've ever had.
569753797704024065,negative,0.6851,Can't Tell,0.3596,United,"yes i did. we headed out to de-ice 5 minutes after i sent it to you. made it to austin, but am now waiting for the luggage.","@united Yes I did.  We headed out to de-ice 5 minutes after I sent it to you.  Made it to Austin, but am now waiting for the luggage."
568821349688471552,negative,1.0,Customer Service Issue,1.0,Southwest,- 800 is not int'l friendly,@SouthwestAir - 800 is not int'l friendly
570031138913329152,negative,1.0,Customer Service Issue,0.6887,American,i can't work with them if the call gets cut off while i'm still holding..... is dfw looking any better tomorrow?,@AmericanAir I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow?
568558728263254017,negative,1.0,Can't Tell,0.6559,United,"your survey is too long. i fly a lot of segments and i'll fill it out after every trip, but not if it takes more than a minute.","@united  Your survey is too long.  I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute."
569874098035142656,negative,1.0,Customer Service Issue,1.0,American,how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs,@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs
568437285605257216,negative,1.0,Cancelled Flight,0.6316,Delta,cancelled flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff,@JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold
568495601471647745,neutral,1.0,,,Southwest,4467 and 152 on 2/25 and 503 and 25 on 2/26th.,@SouthwestAir 4467 and 152 on 2/25 and 503 and 25 on 2/26th.
569926559982751744,positive,0.6634,,,Delta,“: our fleet's on fleek. yasss jetblue ! tell them !,“@JetBlue: Our fleet's on fleek. http://t.co/vOUUFRN4jS” YASSS JetBlue ! Tell them !
568583737417605122,positive,1.0,,,Delta,safety first !! #lovejetblue,@JetBlue safety first !! #lovejetblue
568934745909829633,negative,0.6581,Can't Tell,0.6581,Southwest,kid just wants fucking money #scumbag,@SouthwestAir @dultch97 kid just wants fucking money #scumbag
568095623875964928,neutral,1.0,,,Southwest,looking forward to out power of inclusion event with very special guests! we will begin promptly at 11:30 a.m. #swadiversity,@SouthwestAir Looking forward to out Power of Inclusion event with very special guests! We will begin promptly at 11:30 a.m. #SWADiversity
568845724110213120,positive,1.0,,,United,thanks!,@united Thanks!
568898634923843586,negative,0.6522,Customer Service Issue,0.3478,US Airways,nothing important to do. why was i told to wait in the line? #patiencerunningout,@USAirways nothing important to do.  Why was I told to wait in the @AmericanAir line?  #patiencerunningout
569671000486502400,positive,0.6368,,,Delta,thank you. fingers crossed.,@JetBlue Thank you. Fingers crossed.
568815766474244096,positive,1.0,,,US Airways,"good news, we got fixed.","@USAirways 
Good news, we got fixed."
568944928266412032,neutral,1.0,,,Delta,do you think snow in boston on 2/24 will effect my flight?,@JetBlue do you think snow in boston on 2/24 will effect my flight?
569339181136113664,neutral,0.6769,,,United,doesn't have to be same flight 2 and 2 will work also,@united Doesn't have to be same flight 2 and 2 will work also
568077686507229184,neutral,0.6765,,0.0,US Airways,just realized my advantage number wasn't used for my flight. how do i get my ff miles?,@USAirways just realized my @AmericanAir advantage number wasn't used for my flight.  How do I get my ff miles?
568134171761065984,negative,1.0,Flight Attendant Complaints,0.6775,United,get your act right! you just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!,@united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!
570219953741279232,neutral,1.0,,,US Airways,how do i add my tsa pre number to an existing reservation?,@USAirways How do I add my TSA Pre number to an existing reservation?
569268155383717889,negative,1.0,Late Flight,1.0,US Airways,you're right it's not fun. especially when i don't have much of a choice. lol. #curvygirltravels,@USAirways you're right it's not fun. Especially when I don't have much of a choice. Lol. #curvygirltravels
568413096940666881,negative,1.0,Flight Booking Problems,0.6657,United,fyi the site/app still shows plenty of the unavailable flights i had errors with. almost 24 hrs after sellout. flying,@united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir
570186666276577280,negative,1.0,Can't Tell,0.6304,American,just need to know why it wasn't done like it was promised it would yesterday,@AmericanAir just need to know why it wasn't done like it was promised it would yesterday
567617081336950784,negative,1.0,Customer Service Issue,1.0,Southwest,you guys there? are we on hour 2 of our phone hold at 3am bc of volume or short staffing?,@SouthwestAir you guys there? Are we on hour 2 of our phone hold at 3am bc of volume or short staffing?
568920607347384321,negative,1.0,Late Flight,0.3442,Delta,were boarding now i'm really not impressed. i've learnt a very valuable lesson .,@JetBlue were boarding now I'm really not impressed. I've learnt a very valuable lesson .
568599168949886977,negative,1.0,Customer Service Issue,1.0,United,4840 wtf! why can't you update your times in a timely manner? you've known the fight was more delayed! ur service is awful!,@united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN
569658953828732928,negative,1.0,Customer Service Issue,1.0,American,trying to check in for flight. on line not working &amp; agents too busy to take my call.,@AmericanAir trying to check in for flight. On line not working &amp; agents too busy to take my call.
569587188687634433,negative,1.0,Customer Service Issue,0.6659,American,"you have my money, you change my flight, and don't answer your phones! any other suggestions so i can make my commitment??","@AmericanAir you have my money, you change my flight, and don't answer your phones! Any other suggestions so I can make my commitment??"
569782460000514048,negative,1.0,Cancelled Flight,1.0,American,"is terrible, my flights cancelled flighted and i've been on hold for the past 4 hours. never again.","@AmericanAir is terrible, my flights Cancelled Flighted and i've been on hold for the past 4 hours. Never again."
569617807916322817,negative,1.0,Late Flight,0.6817,American,aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly,@AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly
569616634601717760,negative,1.0,Bad Flight,0.6774,United,", maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...✈️","@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...✈️"
570070740566990848,positive,1.0,,,Delta,#1680 super smooth flight and landing. nicely done.,@JetBlue #1680 Super smooth flight and landing. Nicely done.
568162091175182336,negative,0.6344,Can't Tell,0.3333,US Airways,us2118 my wife in boston says no snow right now.,"@USAirways us2118
My wife in Boston says no snow right now."
570070044547403777,negative,1.0,Customer Service Issue,1.0,American,"doesn't care about customers, break your gear and tell u they can't do anything. #media #filmcrew","@AmericanAir doesn't care about customers, break your gear and tell u they can't do anything. @WSJ @latimes @chicagotribune #media #filmcrew"
569596325076955137,negative,0.6667,Cancelled Flight,0.6667,American,i'm on flight 1027 tomorrow that got cancelled flightled. need to find an alternative to get to dallas. please help.,@AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help.
568482785389899776,negative,1.0,Can't Tell,0.6666,Delta,pooling and gifting are completely different. i shouldn't have to be charged $375 to send points. its disgusting.,@JetBlue Pooling and gifting are completely different.  I shouldn't have to be charged $375 to send points.  Its disgusting.
567865044580638720,negative,1.0,Late Flight,0.6664,US Airways,i've been sitting in the charlotte airport for 4 hours. waited for crew and now maintenance. #neveragain,@USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance.  #NeverAgain
570253859412529152,positive,0.6802,,,American,oh it's nothing my issue was already resolved and i am in the air,@AmericanAir oh it's nothing my issue was already resolved and I am in the air
569850808029859840,positive,0.6845,,0.0,American,"no worries, loved flying with you guys. thanks!","@AmericanAir no worries, loved flying with you guys. Thanks!"
568988032067616768,neutral,0.6814,,0.0,United,its available online i just can't figure out how to do it to guarantee same flight,@united its available online I just can't figure out how to do it to guarantee same flight
570183297759752192,neutral,1.0,,,Southwest,"hello swa, who is your poc for partnerships with nonprofit organizations in bwi area?","@SouthwestAir Hello SWA, Who is your POC for partnerships with nonprofit organizations in BWI area?"
567874858815733761,negative,0.6465,Lost Luggage,0.6465,Delta,bag is supposedly here in boston,@JetBlue bag is supposedly here in Boston
569934371488202752,positive,0.7107,,,American,thanks for keeping us safe,@AmericanAir thanks for keeping us safe
569483987564961792,negative,1.0,Customer Service Issue,0.6655,US Airways,"was on hd for 1hr and 3min at 3:00am since my flgt from dca to msy was cancelled flightled, still trying to get out. on hold now 50minssss","@USAirways was on hd for 1hr and 3min at 3:00am since my flgt  from DCA to MSY was Cancelled Flightled, still trying to get out. On hold now 50minssss"
568170493544673280,negative,1.0,Lost Luggage,0.6403,Southwest,we've now lost a whole day of our honeymoon... very disappointed and frustrated with everything.,@SouthwestAir we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything.
569977974176378880,neutral,1.0,,,Delta,"omgee!!! #onfleek why why?!? 😭😁😆😵 how many people even know what that means, lol?","OMGee!!! @JetBlue #OnFleek Why @JetBlue Why?!? 😭😁😆😵 How many people even know what that means, lol?"
570214488739225601,negative,1.0,Lost Luggage,1.0,US Airways,can you dm please in regards to update on lost bag please.,@USAirways can you DM please in regards to update on lost bag please.
568955060165554176,negative,1.0,Customer Service Issue,1.0,United,"why even ask me to dm you and offer help if you ""can't do anything"" #terriblecustomerservice #unitedairlines","Why even ask me to DM you and offer help if you ""can't do anything"" @united #terriblecustomerservice #unitedairlines http://t.co/feC4i3Vwq7"
568814284680994816,negative,1.0,Customer Service Issue,0.6485,US Airways,don't bother wasting your time! will send u a form letter &amp; let u choose a gift certificate. #worstcustomerservice,@sarahpompei don't bother wasting your time!  @USAirways will send u a form letter &amp; let u choose a gift certificate. #worstcustomerservice
568509669758660608,neutral,1.0,,,Delta,just sent it,@JetBlue Just sent it
570277054635057153,negative,1.0,Can't Tell,1.0,Delta,"having trouble signing in to trueblue today, despite right credentials. getting ""we are not able to sign you in"" msg.","@jetblue having trouble signing in to TrueBlue today, despite right credentials. getting ""We are not able to sign you in"" msg."
569247182475407360,negative,1.0,Customer Service Issue,0.6698,Delta,we want room and food allowances. agents are refusing to give us vouchers to use at rooms we book ourselves.,@JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves.
568273310347165696,positive,0.6802,,,US Airways,will do :),@USAirways Will do :)
569769747019128832,negative,1.0,Late Flight,0.6708,American,that can be a stop over before paris. you are an embarrassment,@AmericanAir @robinreda that can be a stop over before Paris. You are an embarrassment
569908628141920256,negative,1.0,Flight Attendant Complaints,0.6546,United,today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag,@united today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag
567791786145378304,negative,1.0,Lost Luggage,1.0,United,"3pm and my bags still not here. not even a courtesy toiletries kit. not the flight experience i was expecting, very disappointed.","@united 3pm and my bags still not here. not even a courtesy toiletries kit. not the flight experience I was expecting, very disappointed."
569748491943038976,negative,0.6691,Flight Attendant Complaints,0.35100000000000003,United,that's why i missed my flight. if the flight had been held for 5 minutes i would have made it. i watched it pull away from the gate,@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate
568643357108531200,negative,1.0,Flight Booking Problems,0.3678,Delta,why are you making me stay in jfk until 2 am or late flightr? just let me rebook without making me pay more,@JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more
570272406570442752,neutral,1.0,,,United,6533 ord to dca,@united 6533 ORD to DCA
569688256247427072,negative,1.0,Lost Luggage,1.0,Southwest,i got the call from rdu that my baggage is there except that doesn't help me bc i can't get it until i'm flying back home.,@SouthwestAir i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home.
568282692845842432,negative,1.0,Customer Service Issue,0.6679999999999999,United,"very disappointed by the service starting from gate operator at bos , who was rude in stopping a carry-on bag...","@united  very disappointed by the service starting from gate operator at BOS , who was  rude in stopping a carry-on bag..."
569568300528635906,positive,1.0,,,United,thanks. just got on a couple of minutes ago. great service on flight 479 btw. please pass it to the team on that flight.,@united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.
567717415367090176,negative,1.0,Late Flight,0.6947,Southwest,the last 4 times i've arrived our gate has been blocked by a slow to depart plane leading to 30-60 min delays,@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays
569284223590232064,negative,1.0,Cancelled Flight,0.631,US Airways,won't even refund for a flight they cancelled flightled #horriblecustomerservice,@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice
569926031542345728,negative,1.0,Customer Service Issue,0.6598,US Airways,"booked flight 1mnth ago, seat confirmed, small plane arrived and was not allowed to board bcs no seat, horrible service","@USAirways booked flight 1mnth ago, seat CONFIRMED, small plane arrived and was not allowed to board bcs no seat, horrible service"
568373623737556992,neutral,0.6667,,0.0,US Airways,can they change to correct last name? did via reservations already but said can't change ticket name..,@USAirways can they change to correct last name? Did via reservations already but said can't change ticket name..
569448465991737345,negative,1.0,Flight Attendant Complaints,0.344,United,no my concerns were not addressed,@united no my concerns were not addressed
568882629409411072,positive,1.0,,,US Airways,yes thank you. appreciate u checking...,@USAirways Yes thank you. Appreciate u checking...
569497092655345664,negative,1.0,longlines,0.6849,United,", fuck you and your closed premier access lines at ord. probably gonna miss my flight...start treating your customers better.","@united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better."
569120847115501568,neutral,1.0,,,United,first officer of ua 1514 checking our 757 prior to departure from ewr yesterday while on his cell. safety ???,@united First Officer of UA 1514 checking our 757 prior to departure from EWR yesterday while on his cell. Safety ??? http://t.co/1TFH2v0a7z
568442328794464256,positive,0.6596,,0.0,Delta,"awesome, thanks! i'll give a call late flightr today. appreciate the help!","@JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help!"
568187959276646401,negative,1.0,Late Flight,0.3441,US Airways,the late flightr flight to charleston is leaving before the flight scheduled earlier. that's so wrong,@USAirways the Late Flightr flight to Charleston is leaving before the flight scheduled earlier.  That's so wrong
569620102389350401,positive,0.7011,,,Virgin America,always!!! xoxo,@VirginAmerica always!!! Xoxo
567735337246806016,negative,1.0,Cancelled Flight,0.6995,US Airways,just contaced eyewitness news about the ripoff the cancelled flighted now they want me to pay,@USAirways Just contaced EYEWITNESS NEWS about the ripoff the Cancelled Flighted now they want me to pay
567745362727686145,negative,1.0,Late Flight,1.0,United,my mother's flight was delayed from phl-ord. we're on our way to nrt and the gate refused to upgrade. a platinum. blegh,@united my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum.  Blegh
569912963273879552,negative,1.0,Customer Service Issue,1.0,US Airways,called 3x &amp; it says high call volumes call back. at $1 a minute for international calls is there any way someone can contact me?,@USAirways called 3x &amp; it says high call volumes call back. At $1 a minute for international calls is there any way someone can contact me?
569528083755237376,negative,0.6947,Late Flight,0.6947,Delta,get flight 16 into the air,@JetBlue get flight 16 into the air
568857976733376512,positive,1.0,,,Delta,thanks for the reminder of a few older flights i'd taken and the easy access to add points to my new jb account! awesome service.,@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.
568962811772030976,negative,0.7053,Customer Service Issue,0.7053,United,have better customer service at john wayne airport.,@united have better customer service at John Wayne airport.
569164042679377921,neutral,1.0,,,United,#787 to begin newark-london heathrow route on may 6,@united #787 to begin Newark-London Heathrow route on May 6 @PANYNJ @BoeingAirplanes @FroschTravel http://t.co/RdJ1MwFLg1
569298744337788928,negative,1.0,Cancelled Flight,1.0,United,we are the airline that has cancelled flightled flights tomorrow to the nyc area,@united we are the airline that has Cancelled Flightled flights TOMORROW to the NYC area
570203943671865345,negative,1.0,Customer Service Issue,1.0,American,stated before i'm not getting any help there. tk over 8 hrs yest to spk to a live person then told to chk the site.,@AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.
568606485716078592,negative,1.0,Late Flight,0.68,United,after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. and this plane is cold.😡,@united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.😡
567786760287096832,negative,1.0,Cancelled Flight,0.6458,Virgin America,"while other airlines weren't cancelled flighting flights into bos, and helping their customers get home, virgin was saying good luck!","@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!"
569967441591144450,negative,0.6466,Late Flight,0.3313,American,need2know if ill be able to reach ind today.rather stay in maf that fly to dfw &amp; find out i can't travel,@AmericanAir need2know if Ill be able to reach IND today.Rather stay in MAF that fly to DFW &amp; find out I can't travel http://t.co/gVgKHbx1RB
569943306613886976,positive,1.0,,,Southwest,a+ to the safety dos and don'ts announcer. flight 651 from midway (mdw) to pittsburgh (pit)!,@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!
568139253194067968,negative,1.0,Customer Service Issue,0.6596,US Airways,"doubt it. gate 35x is a cluster, and every agent encounter i saw (including one with me) was outright rude. just very put off.","@USAirways Doubt it. Gate 35x is a cluster, and every agent encounter I saw (including one with me) was outright rude. Just very put off."
568088470712950784,negative,1.0,Customer Service Issue,1.0,United,another week has passed and i hoped that i would have had a response by now,@united another week has passed and I hoped that I would have had a response by now
569608307184242688,negative,0.7039,Bad Flight,0.3587,American,"after all, the plane didn’t land in identical or worse) conditions at grk according to metars.","@AmericanAir after all, the plane didn’t land in identical or worse) conditions at GRK according to METARs."
568077199162658816,neutral,1.0,,,United,can you send a personal plane to get us out of school? it's icing and we don't want to get stuck here,@united can you send a personal plane to get us out of school? It's icing and we don't want to get stuck here @ansleyhutson @emily_donneIIy
568892047559503873,positive,1.0,,,Southwest,thank you so much!!,@SouthwestAir THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3
568496575716175872,negative,0.6854,Can't Tell,0.3483,United,has it been 4-6hrs yet?,@united has it been 4-6hrs yet?
567889601869668352,neutral,1.0,,,United,both!,@united @annricord both!
568180710252646400,positive,1.0,,,Southwest,"that's why i fly y'all, that personalized service","@SouthwestAir that's why I fly y'all, that personalized service"
570265876911403009,positive,0.6743,,,American,thanks!,@AmericanAir Thanks!
567627253991735296,negative,1.0,Bad Flight,0.3611,United,please see a flight attendant for what? why isn't there enough room for over head bags? i carry on to save time!!!,@united please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!!
568976326666768384,negative,0.6613,Flight Booking Problems,0.6613,United,ua7985 is a coshared flight w/ ana. unable to check in 24 hrs prior.,@united UA7985 is a coshared flight w/ ANA. Unable to check in 24 hrs prior.
569971550008573953,negative,1.0,Can't Tell,0.6289,US Airways,i will never fly again,@USAirways I will never fly @USAirways again
569653977714962433,negative,1.0,Late Flight,1.0,US Airways,"that's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay i had on the way out. never flying you again.","@USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again."
568127465224323072,neutral,0.647,,,United,chase says no referral bonus. thanks.,@united chase says no referral bonus. Thanks.
568110846057975808,neutral,0.6889,,,Southwest,. so important to accept others for who they are. #swadiversity,@southwestair. So important to accept others for who they are. #SWADiversity
570082420936052737,negative,0.6898,Customer Service Issue,0.6898,US Airways,not yet. but we will see shortly.,@USAirways not yet. But we will see shortly.
569198782421663745,negative,0.6786,Cancelled Flight,0.6786,Virgin America,"is todays flight from palm springs, ca to jfk in ny cancelled flightled?","@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?"
569980561344897024,negative,1.0,Late Flight,1.0,US Airways,- ha! flight to ctl delayed! going to miss connection. can you please transfer me to another airline asap?,@USAirways - HA! flight to CTL delayed! Going to miss connection. Can you please transfer me to another airline asap? http://t.co/1XdLbiBClP
569668448718073856,neutral,1.0,,,American,901 #miami to #rio to participate at representing #yourstoryhere,@AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere
569692936880791552,negative,1.0,Lost Luggage,1.0,United,", wife landed in dc 5hrs ago. luggage did not, was told it would b delivered/hotel by 8pm. it's now 10pm, no luggage. #ua484","@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484"
568987303302950913,negative,1.0,Customer Service Issue,0.7128,United,"that's the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain","@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain"
567845998166339584,negative,1.0,Bad Flight,1.0,Delta,the whole plane. hoping for better luck on the return flight sunday.,@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.
570033439857979392,negative,1.0,Bad Flight,0.6954,American,- cluster continues-still on connecting instead of direct..bag charged and seats not together. #shafted,@AmericanAir - cluster continues-still on connecting instead of direct..bag charged and seats not together. #shafted
567735409724366848,negative,1.0,Customer Service Issue,1.0,Southwest,i need to reschedule a flight and i've been on hold for almost an hour. this is ridiculous. is there a best number to call?,@SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?
568480653819453440,negative,1.0,Flight Booking Problems,0.6667,Southwest,"what's with the pricing cache?! about to book a flight, refreshed the page, &amp; the price jumped from $73 to $159. ridiculous. 😑","@SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, &amp; the price jumped from $73 to $159. Ridiculous. 😑"
569669872050765824,neutral,1.0,,,Southwest,gimme,@SouthwestAir gimme
569470053348823040,negative,1.0,Cancelled Flight,1.0,United,you cancelled flightled my flight without notification?,@united you Cancelled Flightled my flight without notification?
567814094678675458,negative,0.6484,Flight Booking Problems,0.3297,United,so why did you cancelled flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards,@united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards
569360777926217728,negative,1.0,Late Flight,1.0,Southwest,"that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination.","@SouthwestAir that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination."
568238379847921665,positive,1.0,,,Southwest,- great flight from phoenix to dallas tonight!great service and on time! makes very happy!,@SouthwestAir - Great flight from Phoenix to Dallas tonight!Great service and ON TIME! Makes @timieyancey very happy! http://t.co/TkVCMhbPim
569085424498446337,negative,0.705,Bad Flight,0.705,United,no first class passenger should have to pay for inflight wifi.,@united  No first class passenger should have to pay for inflight wifi.
567794720425144321,negative,1.0,Customer Service Issue,1.0,United,"your customer service for mileage plus customers is a disgrace. i just spent 45 min on the phone to reset a pin number, with no luck","@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck"
570239165675249666,neutral,0.6985,,,United,pls help baby hannah get the life saving surgeries she requires.she needs your help.pls donate/rt,@united Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/kQnrrP86A5
569614422496444417,negative,1.0,Lost Luggage,1.0,US Airways,when do we get our baggages? 699 la to rdu,@USAirways when do we get our baggages? @usaireays 699 LA to RDU http://t.co/vU5lBZXtRX
568087881387884544,positive,1.0,,,Southwest,yes! i did and the bags came straight to my hotel. thank you ...you guys rock!,@SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!
569851498118516736,neutral,0.6551,,0.0,United,please help,@united please help http://t.co/t5mRj5Yw6I
568148009722073089,neutral,1.0,,,Southwest,"denver to phoenix, i think we're finally getting ready to take off.","@SouthwestAir Denver to Phoenix, I think we're finally getting ready to take off."
569569120951390209,negative,1.0,Late Flight,0.6745,US Airways,would love it if you could get my wife home sometime soon - she has been stuck in orlando and now stuck in philly for too long,@USAirways would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long
569646045656948737,negative,0.7007,Late Flight,0.7007,US Airways,no word on delay reasons but twitter is aflame with flight tracking computer crash. rumors. true or not?,@USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not?
570294002077061120,positive,1.0,,,Southwest,thanks southwest for saving our trip. my sweetheart isn't going to miss seeing #altonbrownlive thanks to y'all! #sohappy,@SouthwestAir  thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy
569939286935674880,negative,1.0,Customer Service Issue,0.3422,US Airways,well that is not going to help. i'vebeen on hold over 3 hrs &amp; my client wants his ff nbr in the record he's elite waa,@USAirways well that is not going to help. I'vebeen on hold over 3 hrs &amp; my client wants his ff nbr in the record he's elite wAA
567855171335626752,neutral,0.6941,,,Virgin America,save some for 871 tomorrow am!,@VirginAmerica save some for 871 tomorrow AM!
568818346042339328,neutral,1.0,,,United,129 thousand fans of are asking you to give her your utmost effort to get her a safe flight with her baggage soon!,@united 129 thousand fans of @JedediahBila are asking you to give her your utmost effort to get her a safe flight with her baggage soon!
568964227366387713,positive,1.0,,,US Airways,you can thank supervisor jeanine and her coworkers for the excellent customer service they provided,@USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided
568116895305617409,negative,0.6511,Lost Luggage,0.6511,US Airways,"i hope so, too. thank you for your help. she traveled halfway across the globe and just wants her suitcase.","@USAirways I hope so, too. Thank you for your help. She traveled halfway across the globe and just wants her suitcase."
569890084893413376,neutral,0.6291,,0.0,Delta,i would like the actual email address so i can follow up. thank you.,@JetBlue I would like the actual email address so I can follow up. thank you.
568810642523725824,neutral,1.0,,,Southwest,what number can we use to all from outside the us? thx,@SouthwestAir what number can we use to all from outside the US? Thx
568598334643916800,negative,1.0,Customer Service Issue,0.7023,US Airways,"seriously??? i have shared my concerns four times already, to no avail! geeeeezzzzz! #frustrated flyer","@USAirways Seriously??? I have shared my concerns four times already, to NO avail!  Geeeeezzzzz! #frustrated flyer"
569726059937185793,negative,1.0,Late Flight,0.6711,United,was a sponsor of the oscars? no wonder it was a half hour delayed. #oscars,@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars
568890062286385153,neutral,1.0,,,Virgin America,👍👍✈️✈️💗 when are you guys going to start flying to paris? : you're welcome.”,👍👍✈️✈️💗 When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.”
567722844319404033,neutral,0.642,,0.0,Southwest,trying to get through to cust relations. is there another # to use?,@SouthwestAir trying to get through to cust relations. Is there another # to use?
569940702425169920,neutral,0.6617,,0.0,Delta,no. rt our fleet's on fleek.,No. RT @JetBlue Our fleet's on fleek.
569341439148236800,neutral,0.6688,,0.0,US Airways,- my guess is what happened in #vegas ended up in #philly #sexy,@USAirways - My guess is what happened in #Vegas ended up in #Philly #Sexy http://t.co/qgMfCB7yT4
569950567663050752,negative,0.6442,Can't Tell,0.345,Delta,*fights air*,@JetBlue *fights air*
568889828588331009,neutral,1.0,,,Delta,i'm flying your airline just out of #lga 😷,@JetBlue I'm flying your airline just out of #LGA 😷
570270918095695872,negative,0.66,Flight Booking Problems,0.3503,United,our travel booked thru united group dept. okc ticket agent less than willing to help with our connection in lax.,@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.
570193307139239936,negative,1.0,Customer Service Issue,1.0,American,that’s a rather clunky process. whoever designed that clearly doesn’t understand e-mail 101.,@AmericanAir That’s a rather clunky process. Whoever designed that clearly doesn’t understand e-mail 101.
569616019708182529,negative,1.0,Customer Service Issue,1.0,American,"not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!!","@AmericanAir not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!!"
569303395460259840,negative,1.0,Customer Service Issue,1.0,United,yr team have me on hold for over an hour unhelpful pls can you answer my question.,@united yr team have me on hold for over an hour unhelpful Pls can you answer my question.
569958935907733504,negative,1.0,longlines,0.3435,United,"yes, they said it took more than an hour!","@united @FlyEIA yes, they said it took more than an hour!"
570190092213465089,neutral,1.0,,,Southwest,"quick question - i bought wifi for my phone, do i have to buy it again on my tablet? i have 9 hours left on my trip","@SouthwestAir quick question - i bought wifi for my phone, do I have to buy it again on my tablet? I have 9 hours left on my trip"
570248162067107840,negative,1.0,Flight Attendant Complaints,0.3602,American,"lots of upset people, freezing terminal, and no gate agent. kept us waiting on plane beyond allowable time length.","@AmericanAir Lots of upset people, freezing terminal, and no gate agent. Kept us waiting on plane beyond allowable time length."
569683111404908544,negative,1.0,Lost Luggage,1.0,US Airways,southern hospitality luggage delivery service from sav is awful. great @ delivering empty promises but not luggage #8hrs&amp;waiting,@USAirways Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&amp;waiting
569866337427664897,neutral,0.6940000000000001,,,United,lisa j is amazing the guy not so much.,@united Lisa J is amazing the guy not so much.
570098324172206080,positive,1.0,,,Southwest,i love this airline so much! thanks so much! the service is great! the snacks are amazing! everything is outstanding thanks!!,@SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!
569399153253429248,negative,1.0,Late Flight,0.6601,US Airways,"this is ridiculous. i have a 6:00 am flight and two hours of rest, wasted!!!","@USAirways this is ridiculous.  I have a 6:00 AM flight and two hours of rest, wasted!!!"
570193870769811456,negative,0.7,Customer Service Issue,0.7,American,requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction.,@AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction.
567916798747619328,negative,1.0,Customer Service Issue,1.0,United,still haven't received a response. please direct message me for my contact information.,@united still haven't received a response. Please direct message me for my contact information.
568969040133165056,negative,1.0,Customer Service Issue,1.0,US Airways,45 minutes on hold no help,@USAirways 45 minutes on hold no help
568106969812189184,negative,1.0,Customer Service Issue,1.0,Delta,ask but i teach marketing at a university and will gladly consult on customer service and how not to treat passengers.,@JetBlue ask @j_beatz247 but I teach marketing at a university and will gladly consult on customer service and how NOT to treat passengers.
569863349737021440,positive,0.6807,,,American,thank you!,@AmericanAir thank you!
569667782910058496,neutral,1.0,,,American,are you now flying 763s to madrid from jfk or is this dfw/ord? huge !!,@AmericanAir @cyncyn661 Are you now flying 763s to Madrid from JFK or is this DFW/ORD? Huge !!
568793432900177920,negative,1.0,Flight Attendant Complaints,0.3503,United,wth be honest with your customers. this better be the last change or we are driving home. has our plane left or not!,@united WTH be honest with your customers.  This better be the last change or we are driving home.  Has our plane left or not!
569591533617307648,negative,1.0,Cancelled Flight,1.0,American,ugh dump us in dfw w/no luggage then cancelled flight our flight 3 more times. sat arrival now tue?,@AmericanAir  ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue?
570039635541274625,negative,1.0,Cancelled Flight,1.0,American,thanks for a cancelled flightled flight then a delayed flight and not telling us more missed work more $ on hotel #worstcustomerservice,@AmericanAir thanks for a Cancelled Flightled flight then a delayed flight and NOT telling us More missed work More $ on hotel #WorstCustomerService
568883826333777920,negative,1.0,Late Flight,0.6596,US Airways,who runs the show at the airport have a boarding pass says us airways and i have to wait in american line #yousuck,@USAirways @AmericanAir who runs the show at the airport have a boarding pass says us airways and I have to wait in American line #yousuck
568380749495164929,neutral,1.0,,,Delta,"gains altitude, but skywest hits turbulence jblu skyw - investor's business daily","@JetBlue Gains Altitude, But SkyWest Hits Turbulence JBLU SKYW - Investor's Business Daily http://t.co/P2HUM7lXUR"
569632618460753921,negative,1.0,Late Flight,0.6786,American,as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded,@AmericanAir as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded
569572180012371968,negative,1.0,Lost Luggage,0.6699,Delta,"i shouldn't have to find them, they should tell us. i've flown jet blue since your first month. the experience isn't what it was.","@JetBlue  I shouldn't have to find them, they should tell us. I've flown Jet Blue since your first month. The experience isn't what it was."
569232738655412225,negative,1.0,Flight Booking Problems,0.6677,Southwest,is there any estimate on when the holding for you online will end? i'm at an hour and forty minutes now. i need to rebook!!!,@SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!
569497966660218882,negative,1.0,Late Flight,1.0,Delta,why is my 910 flight listed on time when its 904am and i'm not on the plane yet?,@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp
568424725929701376,positive,1.0,,,Delta,i was so excited when i saw that you fly there! #ionlyflyblue,@JetBlue I was so excited when I saw that you fly there! #ionlyflyblue
569664077049384961,negative,1.0,Late Flight,1.0,American,flight 3056 still sitting at dfw waiting for baggage to be loaded,@AmericanAir flight 3056 still sitting at DFW waiting for baggage to be loaded
569989971156860928,negative,0.65,Flight Booking Problems,0.3609,Delta,app still saying i can't dm you...,@JetBlue App still saying I can't DM you...
568840506148573186,positive,0.6579,,,Delta,i love this song &lt;3 thanks,@JetBlue i love this song &lt;3 thanks @JetBlue
567829689600892928,neutral,1.0,,,Southwest,how are flights looking for tomorrow morning from #nashville (bna) to fort lauderdale (fll) ?!,@SouthwestAir how are flights looking for tomorrow morning from #Nashville (BNA) to Fort Lauderdale (FLL) ?!
569246373020717057,negative,0.6849,Customer Service Issue,0.6849,US Airways,...be found when he checks in. now no info. please dm me and help me fix this now. (3/3),@USAirways ...be found when he checks in. Now no info. Please DM me and help me fix this NOW. (3/3)
567861067088596993,neutral,1.0,,,Delta,all up to date. can't update via google play.,@JetBlue all up to date. Can't update via Google play.
568949250152734720,negative,1.0,Can't Tell,1.0,US Airways,this is the last time i use your airline. i promise that!,@USAirways This is the last time I use your airline. I promise that!
569232748663214080,neutral,1.0,,,Southwest,and have cancelled flightled flights after 525 pm today due to winter storm. travelers urged to contact carrier for info.,@SouthwestAir and @USAirways have Cancelled Flightled flights after 525 pm today due to winter storm. Travelers urged to contact carrier for info.
568969371118391296,negative,1.0,Customer Service Issue,1.0,United,i hope so but i've received no help so far. i've been on hold for more than an hour. can someone speak to me?,@united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?
569364927191719937,negative,0.7087,Can't Tell,0.3707,United,"yo, you need a new website really badly. this day and age...","@united yo, you need a new website really badly. This day and age..."
569831634817708032,negative,1.0,Customer Service Issue,1.0,American,no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated,@AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated
568068942771695616,positive,1.0,,,Delta,credit to you for replying. i’ll look forward to hopefully one of those 103 on my flight home tonight :),@JetBlue credit to you for replying.  I’ll look forward to hopefully one of those 103 on my flight home tonight :)
570251549219393536,negative,1.0,Customer Service Issue,0.6596,United,crashed trying to check in.,@united crashed trying to check in.
569514750842789888,negative,1.0,longlines,0.682,United,the long wait was the icing on the cake. why don't you fix your reservation system so the confirm # doesn't get changed mid-travel,@united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel
568889677094232064,negative,1.0,Customer Service Issue,1.0,Southwest,i was on hold for 30 minutes &amp; no one knows how to win these tickets that you're still handing out? #destinationdragons,@SouthwestAir I was on hold for 30 minutes &amp; no one knows how to win these tickets that you're still handing out? #DestinationDragons
568490190194515970,positive,0.6737,,,Delta,thanks,@JetBlue thanks
569644495517589504,negative,1.0,Can't Tell,0.6626,American,...is this how you want to treat your platinum (and two gold) flyers??,@AmericanAir ...is this how you want to treat your platinum (and two gold) flyers??
568642357379399681,positive,1.0,,,Delta,you definitely will!,@JetBlue You definitely will!
568893275907575808,neutral,1.0,,,United,assume those benefits only apply to my own reservation. any way my partner (on diff res) can use them? can we combine res?,@united assume those benefits only apply to my own reservation. Any way my partner (on diff res) can use them? Can we combine res?
569826633152110592,negative,1.0,Customer Service Issue,0.6834,American,its now 17 days since i contacted customer relations... #surf #fail #baggagedrama,@AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http://t.co/CS1673hrqQ
570063450174464000,negative,1.0,Bad Flight,1.0,United,ua938 ord-lhr. bags are being loaded 30min late flight. frigid air into cabin! plane feels like falling apart! upgrade long haul fleet!,@united UA938 ORD-LHR.  bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!
570251142942171136,positive,1.0,,,Delta,here you go... your napkins pretty much say it all!,@JetBlue here you go... Your napkins pretty much say it all! http://t.co/OxY1Jnpjm3
568832682269888512,positive,1.0,,,United,of course not. the inflight crew was great!,@united of course not. The inflight crew was great!
568879046215520256,negative,1.0,longlines,0.6864,Southwest,and this asshole cut in front of me. your system blows.,@SouthwestAir and this asshole cut in front of me. Your system blows. http://t.co/7ujt8VTCpa
569614085807067136,negative,0.6567,Lost Luggage,0.3467,American,they did tell that our luggage stayed inside the plane ! look this video,@AmericanAir they did tell that our luggage stayed inside the plane ! Look this video http://t.co/YokkHHQcMP
569278347441799169,negative,1.0,Customer Service Issue,0.6571,United,your social listening capabilities are awful if this is the reply for the context in which you were mentioned,@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212
569172793608278016,negative,1.0,Cancelled Flight,0.3681,Southwest,i'm stuck in fort lauderdale.,@SouthwestAir I'm stuck in Fort Lauderdale.
569255973958889472,negative,1.0,Customer Service Issue,1.0,Delta,"we tried. they're not at all helpful. terrible customer service, at this airport, at least.","@JetBlue we tried. They're not at all helpful. Terrible customer service, at this airport, at least."
568496811662581760,neutral,1.0,,,US Airways,how will i change it?,@USAirways How will I change it?
570081165459259392,neutral,1.0,,,American,sent,@AmericanAir sent
569874879794831360,positive,0.7127,,0.0,American,kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.,@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.
569497959932530689,neutral,0.6843,,0.0,Delta,ok should i start looking into other flights?,@JetBlue ok should I start looking into other flights?
570278803399798784,negative,1.0,Lost Luggage,0.6701,American,extremely upset that your baggage handlers decide to go in my luggage and take my belongings,@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings
569762463811383297,negative,0.6534,Cancelled Flight,0.6534,United,not happening. delta took care of us. peace!,@united not happening.  Delta took care of us.  Peace!
569504763957653504,negative,1.0,Cancelled Flight,0.3446,Southwest,while you clearly didn't care about our troubles yday thought i'd share bags took &gt;90min and came back absolutely drenched..,@SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took &gt;90min and came back absolutely drenched..
569566880006086656,neutral,1.0,,,Delta,i have a reservation for tomorrow morning but trying to get back 2 night bc other flight was going to jfk. can i get on list at ctg,@JetBlue I have a reservation for tomorrow morning but trying to get back 2 night bc other flight was going to jfk. Can I get on list at CTG
570132715577552896,negative,1.0,Can't Tell,0.659,American,"i did twice.got a letter back saying that your company ""doesn't issue refunds for phone bills"" help!phone will be shut off","@AmericanAir I did twice.got a letter back saying that your company ""doesn't issue refunds for phone bills"" help!phone will be shut off"
569274600196075520,negative,1.0,Late Flight,0.607,Southwest,breaking my heart at bwi 9 hrs,@SouthwestAir breaking my heart at BWI 9 hrs @business
569235924544045057,positive,1.0,,,Delta,awesome! thank you! ;),@JetBlue Awesome! Thank you! ;)
569599590355173376,neutral,1.0,,,Delta,is there wifi on he plain,@JetBlue is there wifi on he plain
570182054987505664,negative,1.0,Lost Luggage,0.6673,American,face palm!!! cannot believe the last 24 hrs 1.5 hrs of sleep and no and no and what you can't do......,@AmericanAir face palm!!! Cannot believe the last 24 hrs 1.5 hrs of sleep and No and no and what you can't do......
567816155369570304,negative,1.0,Late Flight,1.0,United,flight ua3364 been sitting on tarmac for 30 mins with no report as to why...any input?,@united flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input?
568917792172351488,positive,1.0,,,United,"flight experiences r often frustrating, but 2day on ua5184 from chi to wpg flight attendant april was #amazing! she's 1 of the best!","@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!"
568496861797076992,negative,1.0,Customer Service Issue,0.6786,US Airways,so basically i am stuck paying for hidden fees and being bumped to an inferior flight. jetblue here i come. #usairways #mergers,@USAirways so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. #usairways #mergers
569944514137362432,negative,1.0,Bad Flight,1.0,US Airways,"us 728 then lost ground power three different times. not only grounded endlessly; now without air, lights, entertainment.","@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment."
567825886449250304,positive,0.6927,,,Southwest,all pieces were found and safely delivered to our home this afternoon.,@SouthwestAir All pieces were found and safely delivered to our home this afternoon.
569275466936397825,negative,1.0,longlines,0.3483,United,seriously? 2-4 hrs to get bags from iad intl arvls to carousel 2 for custs w/cancelled flightled connects? i understand irrops but ridiculous!,@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous!
567758065320361985,positive,1.0,,,Delta,"yes! great real-time example. thanks for being awesome, #jetblue! #jvmchat","@JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat"
569962686219288576,positive,1.0,,,American,hey becky piela at the orange county airport has been really kind and helpful with rescheduling our flight!,@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!
568836616166313984,neutral,1.0,,,Southwest,if there are any imagine dragons tickets left for tomorrow at here in utah i would love to go i am available! :),"@SouthwestAir If there are any Imagine Dragons tickets left for tomorrow at 
@VelourLive here in Utah I would love to go I am available! :)"
570087006593642496,negative,1.0,Late Flight,1.0,United,yea get me to phoenix already. delays all day with you people. it's bullshit.,@united yea get me to phoenix already. Delays all day with you people. It's bullshit.
569970608693493760,negative,1.0,Customer Service Issue,0.6444,US Airways,"even if i was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me.","@USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me."
569689370988408832,negative,1.0,Customer Service Issue,1.0,American,1 ticket agent servicing at least 60 people on line. waiting for an hour and a half and your phones hang up on people.,@AmericanAir 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people.
567783978955993088,negative,1.0,longlines,0.6989,Southwest,your checkin system is #poor,@SouthwestAir your checkin system is #poor
569332961813753856,negative,1.0,Bad Flight,0.6721,United,i'm trying your wifi on ua1616. but sorry it really slow. even #spotify lagging and that isn't a hard stream.,@united I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream.
569176746735632384,positive,0.6469,,,Delta,"im in a session presented by one of your beloved travelers, ,i see why you love him so much","@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb"
568168460468895745,positive,1.0,,,United,well it is john hughes' birthday. but i will stick w the plane &amp; hold off on trains &amp; automobiles. gate workers are doing well.,@united well it IS John Hughes' birthday. But I will stick w the plane &amp; hold off on trains &amp; automobiles. Gate workers are doing well.
569835751275433984,negative,1.0,Customer Service Issue,0.6516,American,"way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back","@AmericanAir way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back"
569363188120207360,negative,1.0,Customer Service Issue,1.0,United,it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min,@united it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min
568896227917451264,negative,0.6766,Customer Service Issue,0.3537,Delta,". ah grasshopper, your twitterz kung fu no good. hire geeks.",".@JetBlue Ah grasshopper, your twitterz kung fu no good.  Hire geeks. http://t.co/8MWItRi9kF"
569615215144226816,positive,0.6497,,0.0,United,"thx off the response, finally got through the 45 min wait and talked to someone.","@united thx off the response, finally got through the 45 min wait and talked to someone."
569268243854192640,negative,1.0,Cancelled Flight,0.6468,Southwest,there is no way that i am getting back on a plane with your airline. i will be calling to get a refund. as i drive 17 hrs home,@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home
569146084632760320,neutral,1.0,,,Delta,"may i check my 17-month-old child's fold-up crib for free on my flight tomorrow, similar to your policy for infant car seats?","@JetBlue may I check my 17-month-old child's fold-up crib for free on my flight tomorrow, similar to your policy for infant car seats?"
568636973964898305,negative,1.0,Cancelled Flight,1.0,Delta,why did you just cancelled flight flight 670 last minute?!?,@JetBlue why did you just Cancelled Flight flight 670 last minute?!?
568860857326637056,neutral,0.624,,,Southwest,when is the next flight with free cocktails ?,@SouthwestAir  when is the next flight with free cocktails ?
568620542682468352,neutral,1.0,,,Delta,look what i capture at uvf,@JetBlue look what I capture at Uvf http://t.co/Lj2ZXZN8kG
568064947214782464,negative,0.6762,Customer Service Issue,0.6762,US Airways,for a response in 3-4 days? no thanks,@USAirways for a response in 3-4 days? No thanks
567872769049825280,negative,1.0,Customer Service Issue,1.0,United,thx for checking in. never got through via phone. on hold over hour. how long is too long to wait on hold? ugh. #csfail,@united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail
567679487383699456,negative,1.0,Customer Service Issue,0.7188,US Airways,reservations had me on hold for 2 hours only to hang up...smh 😕,@USAirways reservations had me on hold for 2 hours only to hang up...smh 😕
567888186967470080,negative,1.0,Cancelled Flight,1.0,Southwest,this was the 3rd cancelled flightlation in 2 days due to weather in nashville. 3 trips to the airport. each time communicated late flight by sw,@SouthwestAir this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW
569899836063019008,neutral,0.7282,,0.0,American,i need help cancelled flighting an upcoming flight made with aadvantage miles. record locator hfjkto. can someone please assist?,@AmericanAir I need help Cancelled Flighting an upcoming flight made with AAdvantage miles. Record locator HFJKTO. Can someone please assist?
569620850820956160,negative,1.0,Late Flight,1.0,American,worst airline ever. we have been stranded for 24 hours because of your 7 hour delay with flight 104 last night.,@AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night.
568799543698935808,positive,1.0,,,Delta,gr8 #mint crew on #flight 123 to #lax they're #mintalicious #truebluelove #shelleyandmarcrock #travel #air,@JetBlue gr8 #Mint crew on #flight 123 to #LAX they're #Mintalicious #TrueBlueLove #ShelleyandMarcRock #travel #air
569620597543739392,negative,1.0,Can't Tell,0.6444,American,pls help. this is seriously beyond ridiculous.,@AmericanAir pls help. This is seriously beyond ridiculous.
568400096586395649,negative,1.0,Customer Service Issue,0.6782,Delta,tried them not helpful. really dissatisfied with flight booking problems my whole trip with jet blue this time around besides the flights.,@JetBlue tried them not helpful. Really dissatisfied with Flight Booking Problems my whole trip with jet blue this time around besides the flights.
569500986638798848,positive,1.0,,,United,thank you!,@united thank you!
570284054605639683,negative,1.0,Customer Service Issue,0.6341,American,good care of their customers if anything happen to then take you for getting me back to nyc !! screw you,@AmericanAir good care of their customers if anything happen to then take you @Delta  for getting me back to NYC !! Screw you @AmericanAir
570222998919225344,negative,1.0,Customer Service Issue,0.6505,American,your staff at rsw working the sliver airlines desk is not helpful. we can not get any information about our flight.,@AmericanAir your staff at rsw working the sliver airlines desk is not helpful. We can not get any information about our flight.
568058820376854528,negative,1.0,Bad Flight,1.0,US Airways,so the seat next to me (19b) on flight 1943 to seattle has a tray table that is falling off...,@USAirways so the seat next to me (19B) on flight 1943 to Seattle has a tray table that is falling off... http://t.co/HAJ5lKqjW4
568081281910587392,negative,1.0,Can't Tell,0.6577,United,. will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies,.@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies
568450237028798464,neutral,1.0,,,United,yes when i landed.,@united yes when I landed.
569614088390578176,negative,1.0,Cancelled Flight,0.6265,American,"my flights tomorrow were cancelled flighted, can't do anything online, and can't get through on phone. help?","@AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help?"
568752951164063745,negative,1.0,Late Flight,1.0,Delta,i hope so. wanted an early flight to avoid the airport chaos but it's too late flight for that!,@JetBlue I hope so. Wanted an early flight to avoid the airport chaos but it's too Late Flight for that!
569740962760499200,negative,1.0,Customer Service Issue,1.0,American,... do i have to even say anything? over 6 hours on hold... no one has ever sucked as much as you.,@AmericanAir ... Do I have to even say anything?  Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo
568807206059028481,negative,0.6629999999999999,Late Flight,0.6629999999999999,Southwest,if you could get me on the 12:15 flight! my 10:10 has been delayed until 1:05.,@SouthwestAir If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05.
569527975252766720,neutral,0.667,,0.0,United,"out of curiosity, when a flight is arranged, are pilots notified? there are a lot of ""pilots haven't arrived yet"" announcements.","@united Out of curiosity, when a flight is arranged, are pilots notified? There are a lot of ""pilots haven't arrived yet"" announcements."
569298163632373761,negative,1.0,Customer Service Issue,1.0,US Airways,something is wrong with your phone system if you call someone and don't play the recorded flight notification. is us643 late flight?,@USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight?
569978298765344769,negative,0.6163,Cancelled Flight,0.6163,American,"for tomorrow some sites show flight 1642 from ewr cancelled flightled, is it?","@AmericanAir for tomorrow some sites show flight 1642 from ewr Cancelled Flightled, is it?"
569661233923629056,negative,1.0,Customer Service Issue,1.0,American,really? not even worthy of a response. this is beginning of a social media alert to the world that aa and are useles,@AmericanAir really? Not even worthy of a response. This is beginning of a social media alert to the world that AA and @USAirways are useles
568616190609764354,negative,1.0,Late Flight,0.6667,US Airways,yes .not sure how you guys don't know gate is occupied and keep us waiting,@USAirways yes .not sure how you guys don't know gate is occupied and keep us waiting
568352803892150273,positive,1.0,,,United,thank you! my second flight i already got bumped up to 1st! love it!,@united thank you! My second flight I already got bumped up to 1st! Love it!
568207206023360512,neutral,1.0,,,Delta,anywhere... away from this snow globe to warmth sand and palm trees..,@JetBlue  anywhere... away from this snow globe to warmth sand and palm trees..
568440514506301440,neutral,0.6819,,,Southwest,"has 22 employees on social care team, 4 staff the listening ctr. at any time-rest of spots filled by other areas. #ragandisney","@southwestair has 22 employees on Social Care Team, 4 staff the Listening Ctr. at any time-rest of spots filled by other areas. #RaganDisney"
568640650129731585,positive,0.68,,,Delta,ugh always know a way to my heart 😘🙌,@JetBlue ugh always know a way to my heart 😘🙌
568679098920206337,negative,0.6242,Cancelled Flight,0.6242,Delta,it's ok. things happen. just very frustrated when you have to change your schedule. see you tomorrow for a new rescheduled flight.,@JetBlue it's ok. Things happen. Just very frustrated when you have to change your schedule. See you tomorrow for a new rescheduled flight.
570201233220198400,positive,0.7068,,,American,...have you seen blue? go look it up :),@AmericanAir ...have you seen Blue? Go look it up :)
567864058742845440,negative,1.0,Customer Service Issue,1.0,Delta,"why not just take her info in the beginning and if cut off, call back? we do that in my medical practice. we are frequent flyers :(","@JetBlue Why not just take her info in the beginning and if cut off, call back? We do that in my medical practice. We are frequent flyers :("
570041112624295936,positive,1.0,,,United,thanks we'll be in touch!,@united thanks we'll be in touch!
569767473525862400,neutral,0.6922,,,Southwest,"#destinationdragons scavenger hunt vegas, be ready!!!","@SouthwestAir #DestinationDragons @Imaginedragons Scavenger Hunt Vegas, BE READY!!! http://t.co/vHgkiTzSaw"
569838260077228032,negative,1.0,Flight Attendant Complaints,0.6749,United,another awful experience and victoria at the check in desk in stl could not have been more rude and condescending.,@united Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending.
569990163209850881,neutral,0.7007,,,Virgin America,- carrie!,@VirginAmerica @ladygaga @carrieunderwood - Carrie!
569199524629110784,negative,0.6709999999999999,Late Flight,0.6709999999999999,United,"although, i am stranded in chicago o'hare for another 8 hours. any chance your cracker-jack service team could provide a meal?","@united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?"
570232616755929088,positive,0.6768,,,Delta,glad you like it. feel free to steal it.,@JetBlue glad you like it. Feel free to steal it.
569936426902687744,neutral,0.6596,,,Delta,“: our fleet's on fleek. this happened,“@JetBlue: Our fleet's on fleek. http://t.co/t2qBGAMfpc” this happened
569967965346664448,neutral,1.0,,,US Airways,"hi guys, do you have a general enquires email address please? thanks david.","@USAirways hi guys, do you have a general enquires email address please? Thanks David."
568429062642929664,neutral,0.6566,,0.0,Southwest,whats up with flight 4464 ft myers to milwaukee???,@SouthwestAir Whats up with flight 4464 Ft myers to milwaukee???
569197921150902272,negative,1.0,Lost Luggage,1.0,United,14 hours after landing in #atl &amp; i still do not have my bags...which means no clothes or makeup!!! #unitedairlines #nothappy,@united 14 hours after landing in #ATL &amp; I still do not have my bags...which means no clothes or makeup!!! #UnitedAirlines #nothappy
568229143860658176,negative,1.0,Customer Service Issue,1.0,US Airways,well this is #nofun #nocustomerservice #onhold trying to make #reservations #nothappy,@USAirways well this is #nofun #nocustomerservice #onhold trying to make #reservations #nothappy http://t.co/m7MMq2f5FA
569659617699074048,negative,1.0,Customer Service Issue,0.6775,American,if this is how you guys work then i will never fly with you guys again.,@AmericanAir if this is how you guys work then i will never fly with you guys again.
569337916872220673,negative,1.0,Bad Flight,0.6846,United,our 1 layover itinerary was swapped for a 3 layover itinerary - really?!?,@united our 1 layover itinerary was swapped for a 3 layover itinerary - really?!?
568504198385373184,negative,1.0,longlines,0.6842,Southwest,why doesn't your terminal b in lga have pre-check? makes me want to never fly your airline,@SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline
568802316893216769,neutral,1.0,,,Southwest,when is the last chance to win #destinationdragon ???,@SouthwestAir When is the last chance to win #DestinationDragon ???
567823707160354816,negative,1.0,Bad Flight,0.6616,United,how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? not convinced your company is safe for flt.,@united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt.
568253266456395776,negative,0.6522,Lost Luggage,0.6522,Delta,flight 1951. bags haven't come and we landed 30 minutes ago.,@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago.
569406451980091392,neutral,0.6809,,,US Airways,i think it's ok.,@USAirways I think it's ok.
569930942833258496,negative,1.0,Flight Attendant Complaints,0.6467,United,flight 211/ord gate agent tried to prevent me from taking onboard a bag i've used for 15 years! flight crew was more reasonable!,@united Flight 211/ORD gate agent tried to prevent me from taking onboard a bag I've used for 15 years! Flight crew was more reasonable!
569692982955237377,negative,1.0,Cancelled Flight,0.698,American,"i have been trying to speak with an agent the whole day about my cancelled flightled flight, what i can do?","@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?"
567800823674310658,negative,1.0,Can't Tell,0.6542,United,can't believe united can't find someone to just simply check a seat back for a missing passport. loved united but debating choice,@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice
569701607144693760,negative,1.0,Lost Luggage,1.0,United,where is my fucking bag?!?! where the fuck is my fucking bag??? tell me now or give me a number to call a human. san68059m,@united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M
569356387785900032,neutral,0.6816,,0.0,Virgin America,i'd love to know what your policy is for damaged luggage.,@VirginAmerica I'd love to know what your policy is for damaged luggage.
569325005823217664,negative,1.0,Late Flight,0.6289,US Airways,"-really? u land me in philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,","@USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,"
568239036533497856,positive,1.0,,,Virgin America,good to be home #texas #moodlighting,@VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI
569228892638019585,negative,1.0,Cancelled Flight,1.0,United,yes 1427 cancelled flightled. moved to 333. i'll figure out car rental changes and such.,@united yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such.
570114273021534209,negative,1.0,Late Flight,0.3541,US Airways,pilot forgets to show up to work and ricky j (gate agent) gives customers attitude. #usairwaysfail,@USAirways pilot forgets to show up to work and Ricky J (gate agent) gives customers attitude. #usairwaysfail
568809558786899968,positive,1.0,,,United,"as u might imagine, this former pilot was particularly touched by the gesture. please let the fo know #keepingtraditionsalive","@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive"
570095172303900672,negative,1.0,Flight Booking Problems,0.6842,United,"it's frustrating, as a frequent flyer, loyal since continental. upgrade equals paying 3 times or more on top of purchase ticket.","@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket."
569660740396720128,negative,1.0,Late Flight,1.0,United,missing a day of vacation to see my husband because of this delay but stuff happens and i get that. just wish it was handled better,@united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better
569813138910130176,neutral,1.0,,,Southwest,flight 3744 (n284wn) departs enroute to,@SouthwestAir Flight 3744 (N284WN) departs @FlyTPA enroute to @PHXSkyHarbor http://t.co/Bd5tvr3Gcy
569920593597894657,negative,1.0,Customer Service Issue,0.6906,United,what a pointless tweet. at least asked me to follow them to try and resolve,@united what a pointless tweet. At least @AmericanAir asked me to follow them to try and resolve
568792664931508225,neutral,0.6739,,0.0,US Airways,thank you for valuing my feedback. what will you do with it?,@USAirways Thank you for valuing my feedback. What will you do with it?
569242037968445441,negative,1.0,Can't Tell,1.0,United,"luckily, i had my disinfectant wipes and did your job for you. you're welcome. #badservice","@united Luckily, I had my disinfectant wipes and did your job for you. You're welcome. #badservice"
569316342769291264,negative,1.0,Late Flight,0.6947,US Airways,finally leaving 4 home from nc. will lodge respectful complaints!! mechanical issue after cleared for runway? #5hourwait #nocrew,@USAirways FINALLY leaving 4 home from NC. Will lodge respectful complaints!! Mechanical issue after cleared for runway? #5hourwait #nocrew
569271561481531392,neutral,0.6651,,0.0,United,can i get your service desk # at iad?,@united can I get your service desk # at IAD?
569905936980185088,negative,1.0,Customer Service Issue,0.6736,US Airways,: you make the reservation; we'll make the excuses! #usairwaysfail,@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail
568798853656223745,positive,0.6701,,,Delta,"what can i say, i'm #lostinlove w/our #brandmance #wemosaictogether #mint #love","@JetBlue what can I say, I'm #LostinLove w/our #brandmance https://t.co/Bzwgp7aDVE #wemosaictogether #Mint #Love"
568855390462603264,negative,1.0,Customer Service Issue,0.6571,Southwest,"#4569 cancelled flightled, had to get refund. cancelled flightlations happen. but the 25+ min phone wait &amp; painful music unacceptable. come on...","@SouthwestAir#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait &amp; painful music unacceptable. Come on..."
568552050797068290,negative,1.0,Flight Attendant Complaints,1.0,US Airways,your person taking tickets is rude and now we are delayed 4-50 minutes because you overfilled fuel on the plane #500.,@UsAirways  your person taking tickets is rude and now we are delayed 4-50 minutes because you overfilled fuel on the plane #500.
569084344930676736,neutral,1.0,,,Southwest,#destinationdragons scavenger hunt rules:,@SouthwestAir @Imaginedragons #DestinationDragons Scavenger Hunt rules: http://t.co/vHgkiTzSaw
569634828641034240,negative,1.0,Customer Service Issue,1.0,American,"i was just severely upset by the rude cs rep. i get she's prob stressed, but i am too! an ""aw, let me help"" cld mk it btr","@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An ""aw, let me help"" cld mk it btr"
568966649728114688,positive,1.0,,,US Airways,me too!,@USAirways me too!
569575679722786816,neutral,1.0,,,Virgin America,is your website ever coming back online?,@VirginAmerica is your website ever coming back online?
568122723915862016,neutral,0.6646,,,Virgin America,is helping me step up my game! #tindertips #tinderchamp,@VirginAmerica is helping me step up my @Tinder game! #TinderTips #tinderchamp http://t.co/jBmVVha63A
568078967602860032,neutral,0.7008,,,United,you please do not burn my dreams !!! #burningman tickets sales today.,@united You please do not burn my dreams !!!  #burningman tickets sales today.
569500867159699456,negative,1.0,Customer Service Issue,1.0,US Airways,answer the bloody phone!,@USAirways ANSWER THE BLOODY PHONE!
568169732895051777,neutral,0.6499,,0.0,US Airways,"thanks. suggestion: stop the promo messages after a bit and just run music &amp; a msg that says ""call volume is high."" #vrm","@USAirways Thanks. Suggestion: stop the promo messages after a bit and just run music &amp; a msg that says ""call volume is high."" #vrm"
568880030123745280,negative,1.0,Customer Service Issue,0.6609,Southwest,well i had a car &amp; free place 2 stay had i known unacceptable treatment from spvsr. sally in cleveland. #disappointed,@SouthwestAir well I HAD a car &amp; free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. #Disappointed
570045645714620417,negative,1.0,Customer Service Issue,1.0,American,still on hold. after you hung up on me the first time (another 45 minutes!),@AmericanAir still on hold. After you hung up on me the first time (another 45 minutes!) http://t.co/IMRLAu77iH
569728283568418816,neutral,0.6809999999999999,,0.0,American,booked aa3370 departing jfk 2/25/15. it was booked via ba and i want to change my ff# to aa can you do that for me via twitter?,@AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?
569178715051188226,positive,1.0,,,United,"wasn't frustrating! well, not in any way relate flightd to y'all, anyway. impressed that i made it.","@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it."
568109592338518016,negative,1.0,Can't Tell,0.7093,United,just because you are a monopoly in doesn't mean you treat your frequent fliers like crap.,@united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap.
569983750798516225,neutral,1.0,,,Delta,"my mom always said to never settle. if your chips ain't blue, you just won't do.","@JetBlue my mom always said to never settle. If your chips ain't blue, you just won't do."
568408074161160192,negative,1.0,Late Flight,1.0,US Airways,on flight # 556 delayed#connection help for flight # 561 # help via email,@USAirways on flight # 556 delayed#connection help for flight # 561 # help via email
570264306350227456,negative,0.636,Customer Service Issue,0.3299,US Airways,ok thank you…i call from spain to us for seating assistance!,@usairways Ok thank you…I call from Spain to US for seating assistance!
569094744615157760,negative,1.0,Late Flight,1.0,United,is ridiculous! ua6 delayed for 3.5 hours and counting. should have booked with a diff airline that takes it seriously #unitedsucks,@united is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks
567980868997763072,neutral,1.0,,,Delta,to end partnership with american express -,@JetBlue to End Partnership with American Express - http://t.co/WhuFmI2Ytd http://t.co/fbTEMFwRsP
569213183455563776,positive,1.0,,,Delta,thanks so much for your condolences and quick response. it is very much appreciated,@JetBlue thanks so much for your condolences and quick response. It is very much appreciated
568072958821990400,positive,1.0,,,Southwest,pleasantly surprised to be boarding my flight on time this morning at . good job!,@SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!
570033309113131008,positive,0.6699,,,United,awesome i'll book my next christmas vacatinn this december any other ways you want to devalue mileage plus.,@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.
569976293573447682,neutral,0.6812,,0.0,American,"when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest?","@AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest?"
570122868039634944,negative,0.6506,Lost Luggage,0.6506,American,okay... if someone does it look for it now my fear is it will be lost forever. it's a very small item.,@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.
568847616404004864,neutral,0.6907,,,United,airlines is changing its mileageplus program: winners and losers,@United Airlines Is Changing Its MileagePlus Program: Winners And Losers http://t.co/F1yvAiO9ul http://t.co/vGlx6Ykwqg
569347372595212289,negative,1.0,Late Flight,0.6995,US Airways,"trbl experience! 2 hrs on the tarmac for an inch of snow in phl ""no hanger open"" &amp; ""a pile of snow""? #terriblecommunication","@USAirways TRBL experience! 2 hrs on the Tarmac for an inch of snow IN PHL ""No hanger open"" &amp; ""a pile of snow""?  #terriblecommunication"
567815174045868032,neutral,1.0,,,United,no thanks,@united no thanks
570308513181904901,neutral,1.0,,,Delta,"flight 1041 to savannah, ga","@JetBlue flight 1041 to Savannah, GA"
569621840844464128,negative,0.6771,Flight Attendant Complaints,0.3452,Delta,never had an airline refuse to help sit parents with tiny kids. but this guy is willing to do it. #jetblue,@JetBlue never had an airline refuse to help sit parents with tiny kids. But this guy is willing to do it. #JetBlue http://t.co/MzZfGqfHu2
568458813189197824,negative,1.0,Customer Service Issue,1.0,United,your customer service is lacking and you owe me a camera. i also appreciate not being interrupted every time i speak thanks,@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks
568797768162127872,negative,1.0,Customer Service Issue,1.0,Southwest,getting the run around today with customer service &amp; disconnected customer relations # given twice. help!!!,@SouthwestAir  getting the run around today with customer service &amp; disconnected customer relations # given twice. Help!!!
569015669347319808,negative,1.0,Flight Booking Problems,0.6222,United,she 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. this is an irreplaceable milestone. there's no reflight booking problems. how can we be repaid for this?,@united She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?
570275726483542016,neutral,1.0,,,American,"i'd like to apologize to the gate agent for flight aa76, i was not aware that zone 1 was after the nine other precious gems.","@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems."
568562849447948288,negative,1.0,Late Flight,1.0,Southwest,", remember me? wouldn't let me on 3:05pm flight (seats available). now my 7:40 flight is delayed. worst airline. #badservice","@SouthwestAir, remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice"
569992362728005632,positive,1.0,,,US Airways,great management of twitter account. thank you.,Great management of @USAirways twitter account. Thank you.
569908792776892416,neutral,0.6823,,,Delta,"absolutely, my girlfriend and i will be flight booking problems our mexico flights in the next day or two, will send a tweet when it's done!","@JetBlue absolutely, my girlfriend and I will be Flight Booking Problems our Mexico flights in the next day or two, will send a Tweet when it's done!"
569641234769309696,negative,1.0,Bad Flight,0.6297,United,everytime i fly ur airline i hate you even more ! thanks for the terrible service on flight 1071,@united EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071
568559061668507648,negative,0.6619,Bad Flight,0.3607,Southwest,next up: enforcing your boarding procedure.,@SouthwestAir next up: enforcing your boarding procedure.
568850770331721728,neutral,0.6295,,,Delta,#afterall indeed! #lovesongfriday #cheesy #80sweresomuchfun #brandloveaffair,@JetBlue #AfterAll indeed! https://t.co/swWhYhEn76 #LoveSongFriday #Cheesy #80sweresomuchfun #BrandLoveAffair
569897003255083008,negative,1.0,Can't Tell,0.6733,United,you are the worst airline in the world! from your crap website to your worthless app to your late flight flight. you suck! just shut down.,@united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down.
569679888682061826,negative,1.0,Can't Tell,0.6384,Delta,i thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs i'm carrying it on 😒,@JetBlue I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on 😒
569730304111325184,negative,0.6629,Late Flight,0.6629,American,can i get home before 12 or no?,@AmericanAir can I get home before 12 or no?
569849281533874176,neutral,0.7006,,0.0,US Airways,"i'm referring to email like this. just tell people when they get the upgrade. otherwise, we know already.","@USAirways I'm referring to email like this.  Just tell people when they GET the upgrade. Otherwise, we know already. http://t.co/N8UvCLMADA"
570051834188075008,positive,1.0,,,American,"thanks. i actually made it, my connection flight was delayed. guess all delays are not a bad thing.","@AmericanAir thanks.  I actually made it, my connection flight was delayed.  Guess all delays are not a bad thing. http://t.co/XGgCNTco8m"
569723985262354433,negative,1.0,Customer Service Issue,0.6477,United,and was told that its been the case for weeks but is still not resolved.,@united and was told that its been the case for weeks but is still not resolved.
567920067364540416,negative,0.6859999999999999,Flight Booking Problems,0.6859999999999999,United,are the miles going to be restructured? help a silver status brotha out! i thought i was winning with you guys until today lol,@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol
568913412505251840,negative,1.0,Bad Flight,0.67,Southwest,doesn't work on my flight. just fyi.,@SouthwestAir http://t.co/tTXRSyNLxr doesn't work on my flight. Just fyi.
568051605247021056,positive,1.0,,,Southwest,thanks for the info! have a good day.,@SouthwestAir Thanks for the info! Have a good day.
568800846789545984,neutral,0.6806,,,Delta,thanks bae,@JetBlue thanks bae
567843309349036032,negative,1.0,Flight Booking Problems,0.6985,Southwest,needed my flight info so i can add my rapid rewards to my flight ... first time i have flown with sw - won't do it again #mad,@SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad
569974772551032832,negative,0.6625,Can't Tell,0.3593,United,once united's service levels reaches those of etihad or lets be more realistically lufthansa then ill consider it again,@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again
569378568628674561,negative,1.0,Customer Service Issue,1.0,United,has me stranded in texas and then hangs up on me when i'm trying to figure out how to get home. cool.,@united has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool.
569179849518161920,positive,1.0,,,United,you're good. thank you!,@united you're good. Thank you!
568904934495629312,negative,1.0,Late Flight,1.0,Delta,"no, the flight wasn't until 9:51pm, but it's already been delayed.","@JetBlue No, the flight wasn't until 9:51pm, but it's already been delayed."
568929026644975616,negative,0.6368,Can't Tell,0.6368,Virgin America,already checked in so the page expired :x,@VirginAmerica Already checked in so the page expired :X
570115366023770112,negative,1.0,Customer Service Issue,1.0,United,thanks for the lack of help and the canned response from the 1k desk!,@united Thanks for the lack of help and the canned response from the 1K desk!
569920090440916994,positive,0.6633,,,Delta,the chairs could use some tlc. and more power outlets in the area would be a bonus. headed to !,@JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL !
569989745503297536,negative,1.0,Customer Service Issue,1.0,US Airways,why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways,@USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways
567752558207586304,neutral,1.0,,,US Airways,what is the baggage allowance on flights from glasgow to the us? thanks,@USAirways what is the baggage allowance on flights from Glasgow to the US?  Thanks
569925940224139264,neutral,1.0,,,American,"#americanview the view of oregon from seat 31f, flight aa1469 2/22/15","@AmericanAir #AmericanView
The view of Oregon from seat 31F, flight AA1469 2/22/15 http://t.co/t9JBN9WZtq"
568250000028925952,negative,1.0,Lost Luggage,0.3608,United,"2 hour flight from fll to ewr, 1242, now waiting 1 hour plus for bags, no sign yet. what gives????","@united 2 hour flight from FLL to Ewr, 1242, now waiting 1 hour plus for bags, no sign yet. What gives????"
568118981170606080,negative,0.6838,Flight Booking Problems,0.6838,United,16 days for one flight and 8 for the other (roundtrip).,@united 16 days for one flight and 8 for the other (roundtrip).
569604469324967938,neutral,1.0,,,Delta,"is your partnership with hawaiian live? earn hawaiian miles flying jetblue ? if so, how do i add to my jb flight booking problems ?","@JetBlue is your partnership with Hawaiian live? Earn Hawaiian miles flying Jetblue ? IF so, how do I add @HawaiianAir to my JB Flight Booking Problems ?"
567802378041450496,positive,1.0,,,US Airways,you are the best airways! follow me please!!!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏,@USAirways YOU ARE THE BEST AIRWAYS! Follow me please!!!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏
568397325820956672,positive,1.0,,,Delta,"yes, with about 20 minutes to spare. fyi - your employees are amazing. keep up the good work!","@JetBlue yes, with about 20 minutes to spare.  FYI - your employees are amazing.  Keep up the good work!"
569866310793826304,negative,1.0,Customer Service Issue,1.0,American,#horriblecustomerservice # rudestaff # incompetentmanagers,@AmericanAir #horriblecustomerservice # rudestaff # incompetentmanagers
568411980542775296,positive,1.0,,,Delta,#bluemanity loves this. have a great time flying this,@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this
569821947049218048,negative,1.0,Cancelled Flight,1.0,United,"cancelled flightled a flight cause the crew needed sleep.but it's totally okay to wake me up at 3am just to let me know it's cancelled flightled, again.","@united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again."
569936251551232000,positive,1.0,,,American,cxl flight. rebooked 2 pax no problems. thank you and everyone at aa for helping us all out!,@AmericanAir  CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!
567833247242264577,negative,0.6224,Customer Service Issue,0.6224,Southwest,"no, thanks. i think we have it straight!","@SouthwestAir no, thanks. I think we have it straight!"
569645065792069632,positive,0.66,,,United,can cancelled flight my flight anytime if this is where they keep me for the night..,@united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http://t.co/avRTOWTyzk
569828817960869888,neutral,0.6452,,,American,"got a callback at 1 am, took care of it. thanks.","@AmericanAir got a callback at 1 am, took care of it. thanks."
568945639834267648,negative,0.6602,Cancelled Flight,0.6602,Southwest,can you help me with reflight booking problems? my flight was cancelled flighted. fwhei6,@SouthwestAir can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6
569619751124795392,negative,1.0,Can't Tell,1.0,Southwest,if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue,@SouthwestAir if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue
569886612538023936,negative,0.6933,Cancelled Flight,0.6933,American,got off the phone w/ rep now flight has disappeared. locator irrlcd she said i was rescheduled. help please.,@AmericanAir got off the phone w/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please.
569976620158578688,negative,1.0,Customer Service Issue,1.0,Virgin America,heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/,@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/
569322456776892417,negative,1.0,Customer Service Issue,1.0,United,. your airline is again rated the worst in america so you've got your work cut out for you. it's bc you treat customers like garbage.,.@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.
568433493987844096,negative,1.0,Lost Luggage,0.6619,United,"i did, and as i thought, nothing happened","@united I did, and as I thought, nothing happened"
568754053083222016,positive,1.0,,,Delta,can't wait! i'll be the one who can't contain herself. 😄,@JetBlue can't wait! I'll be the one who can't contain herself. 😄
567754288055988224,positive,0.6526,,,United,stay warm - i will be passing through chicago next week,@united stay warm - I will be passing through Chicago next week
568977696786673664,negative,0.6713,Can't Tell,0.3531,United,“: we don't like to hear this. is there anything we can help with? thanks. ^ey” another empty offer for help.,“@united: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY” another empty offer for help.
568116996761452544,negative,1.0,Late Flight,1.0,United,a good start would be to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.,@united a good start would be  to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.
569904370361483264,negative,1.0,Bad Flight,0.7057,Southwest,wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward,@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2
568810539939459072,positive,0.6832,,0.0,United,"aw, thanks for the kind words. totally makes these extra 6 hours sitting in an airport soooo much better.","@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better."
568994507074772992,negative,1.0,Customer Service Issue,0.6681,US Airways,-1st x told no travel advisory-now two hrs on hold &amp; disconnected. fl from bhm to charlotte to phl won't go-help!!!,@USAirways -1st x told no travel advisory-now TWO hrs on hold &amp; disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!!
569948356933332992,negative,0.6788,Cancelled Flight,0.6788,US Airways,"thnk you for response,all flights were full, couldn't get out until tmrw, had to cancelled flight and go w/other airline","@USAirways @marvinatorsb thnk you for response,all flights were full, couldn't get out until tmrw, had to Cancelled Flight and go w/other airline"
569617064375271424,neutral,1.0,,,United,i'll be calling tomorrow,@united I'll be calling tomorrow
569528348126216193,negative,1.0,Cancelled Flight,1.0,United,any chance you could help rebook?? my flight cancelled flightled,@united any chance you could help rebook?? My flight Cancelled Flightled
569535962604310529,negative,1.0,Customer Service Issue,1.0,US Airways,i packed a carry on for a reason. thanks for making me check it. i hoped for better customer service in cle also. #nothappy,@USAirways I packed a carry on for a reason. Thanks for making me check it. I hoped for better customer service in CLE also. #nothappy
570227199766179840,positive,0.6606,,,Delta,thx for the quick response .... yep i tried- but it can't find the flight when i input the confirmation #,@JetBlue Thx for the quick response .... yep I tried- but it can't find the flight when I Input the Confirmation #
569826411206316032,negative,0.6839,Customer Service Issue,0.3743,United,an efficient layout at kiosks/bag drop lines would help as there is no definition to space. additional friendly and helpful staff,@united an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff
568760152129720320,negative,1.0,Late Flight,0.6563,Delta,well being on time is not going to happen now. safety does come 1at. looks like i'll have 2 look 4 another flight now #1sttimeflyer,@JetBlue Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer
569319723889876993,negative,1.0,Cancelled Flight,1.0,US Airways,"bravo handling msp to phx # 2023 today. delayed, late flightr cancelled flightled. missed surprise 60th bday which was reason for trip.never again","@USAirways Bravo handling MSP to PHX # 2023 today. Delayed, Late Flightr Cancelled Flightled. Missed surprise 60th bday which was reason for trip.Never again"
570100824703143936,negative,1.0,Customer Service Issue,0.6453,American,gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain,@AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain
569437674257276930,negative,1.0,Customer Service Issue,1.0,US Airways,on hold now over 2 hrs on one phone hung on 5 x on another? how do you reach a person? no weather condition makes this excusable!,@USAirways on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable!
569347552484728832,negative,1.0,Late Flight,0.7,US Airways,flight 837 landed at 10:30 pm and we are still on the plane. help!!!!!!,@USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!
570273188485197825,negative,0.6674,Late Flight,0.6674,US Airways,"...2 hours on the plane, they at least got us on a direct flight a couple hours late flightr on united","@USAirways ...2 hours on the plane, they at least got us on a direct flight a couple hours Late Flightr on United"
568957001658724353,neutral,0.6849,,0.0,United,i left my dildo on the plane is there any way for me to get it back?,I left my dildo on the plane is there any way for me to get it back? @united
570300325917270018,negative,1.0,Customer Service Issue,0.698,US Airways,i cant get anyone on the phone to help with award travel.purchased extra miles and 10 minutes late flightr the miles needed was raised.,@USAirways I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes Late Flightr the miles needed was raised.
568958380032860160,positive,1.0,,,United,. you guys made my day. treated me well. thank you!!!,@united. You guys made my day. Treated me well. Thank you!!!
568159714737049601,neutral,0.66,,0.0,Delta,"my mom wanted me to change her seat along with my sister, but their two different reservations and idk","@JetBlue my mom wanted me to change her seat along with my sister, but their two different reservations and idk"
568548980122103808,negative,0.6551,Flight Attendant Complaints,0.3449,Delta,walked from the gate to the just ask desk by gate 1,@JetBlue walked from the gate to the just ask desk by gate 1 http://t.co/p6ucbVlv5E
569952376473300992,positive,1.0,,,US Airways,made it! just! huge relief - thanks for your help!,@USAirways made it! Just! Huge relief - thanks for your help!
569670844047192064,negative,0.6724,Cancelled Flight,0.3492,Delta,". ooookay that's silly of you. guess we're ""watching"" the oscars purely on twitter reactions tonight. #oscars",".@JetBlue ooookay @ABC that's silly of you. guess we're ""watching"" the oscars purely on Twitter reactions tonight. #oscars"
569578942543372288,negative,1.0,Late Flight,0.6733,United,i am appalled at your lack of communication during our awful journey on 2/21 ewr to bos. 4 hr delays need to be explained better.,@united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.
569343003476819969,neutral,0.6641,,0.0,Delta,flite454,@JetBlue flite454
568249421877653505,negative,1.0,Customer Service Issue,0.6292,United,was such a better airline when you were continental. $75 service fee + $75 flight booking problems fee + $25 talk to a human fee: fu!!!,@united was such a better airline when you were Continental. $75 service fee + $75 Flight Booking Problems fee + $25 talk to a human fee: FU!!!
569931677868273664,negative,1.0,Lost Luggage,1.0,American,hello any one out there ? have you forgotten me ? i need a luggage # for ba. your dropping the ball here .,@AmericanAir @derekc21  Hello any one out there ? have you forgotten me ?  I need a  luggage # for BA.  Your dropping the ball here .
567899906150703104,positive,1.0,,,Delta,thank you for help and quick response,@JetBlue thank you for help and quick response
568802044309430272,negative,1.0,Customer Service Issue,0.3608,United,fyi your staff are telling customers to try other carriers,@united https://t.co/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers
570078102551834624,negative,1.0,Can't Tell,0.3416,US Airways,"yeah i know that but that doesn't get me my money back does it, everytime i fly with you something bad happens.","@USAirways yeah I know that but that doesn't get me my money back does it, everytime I fly with you something bad happens."
568992757169065984,negative,1.0,Customer Service Issue,1.0,US Airways,"made about 30 calls to usair today to merge of aadvantage, dividend miles. each time, says call back late flightr. #30timesenough","@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough"
570280008557547520,positive,0.6875,,,Delta,i did see that! working on picking up a trip or two as we type.,@JetBlue I did see that! Working on picking up a trip or two as we type.
567743200614289408,negative,1.0,Cancelled Flight,1.0,US Airways,missing my reservations due to a cancelled flightled flight. make it right by giving me first class tomorrow. make your customers happy.,@USAirways missing my reservations due to a Cancelled Flightled flight. Make it right by giving me first class tomorrow. Make your customers happy.
569351220097216512,negative,1.0,Customer Service Issue,1.0,Virgin America,- too many apologies! you r the worse airlines! don't even respond to your cudtomers,@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers
568239330168315905,negative,0.6339,Late Flight,0.6339,Delta,it says it is now 9:58 you owe me,@JetBlue it says it is now 9:58 you owe me
569527586960711681,negative,0.6856,Flight Attendant Complaints,0.6856,Delta,"then this agent demanded i remove my old luggage tag, every other airport the jb agent politely handles it","@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it"
568175505314336768,negative,1.0,Can't Tell,0.3536,US Airways,i have 3 times and no one has been able to help me out,@USAirways  I have 3 times and no one has been able to help me out
568917429033652226,negative,1.0,Late Flight,0.6154,United,"just like clockwork, friday afternoon flights from las to den running late flight. why does this seem to happen so consistently #keepit100","@united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100"
568656507480481792,negative,1.0,Bad Flight,0.3507,United,flt 359 lax to ewr. your pilot bragged about getting to ewr early only to wait 20 min for a jetway driver. thanks united!,@united Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United!
568457549973987328,negative,1.0,Customer Service Issue,1.0,United,whom can i call to discuss - as i was told that united has no phone contact with passengers - this is absurd...,@united whom can I call to discuss - as I was told that united has no phone contact with passengers  - this is absurd...
567698031081160704,negative,1.0,Customer Service Issue,0.6963,US Airways,. we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep.,.@USAirways we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep.
569605877512024064,negative,1.0,Customer Service Issue,0.3469,American,i wasn't important this morning when you would not seat my wife and i together or allow me to choose seats at flight booking problems!!,@AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!!
570280553422950401,negative,1.0,Customer Service Issue,1.0,Southwest,your phone service sucks,@SouthwestAir your phone service sucks
570294743684517888,positive,1.0,,,United,just wanted to let you know how wonderful rosetta the gate agent was working flight 6457 dan to ase. let her know she wasappreciated,@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated
569015346624991232,positive,1.0,,,US Airways,hey guys just want to say i had the best flight ever! thank you so much. i fell asleep and actually had a wet dream.,@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream.
568565615327227904,neutral,1.0,,,Southwest,can you please dm me? i have a question for you :),@SouthwestAir can you please DM me? I have a question for you :)
569941082420568064,negative,1.0,Late Flight,1.0,United,yes at 2am...but now back on a plane again and delayed again due to baggage loading issue...,@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j
570280653389996034,negative,1.0,longlines,0.6616,US Airways,how can a person go from number one on a standby list to number twelve in three hours? should i be super platinum diamond status,@USAirways how can a person go from number one on a standby list to number twelve in three hours?  Should I be super platinum diamond status
569730123210948608,neutral,1.0,,,American,i left something on my flight from ord to sfo earlier today and believe it's on the plane back at ord now. please help.,@AmericanAir I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help.
567949332395249664,negative,0.6434,Late Flight,0.3529,United,"ok, i have that, pretty sure i had it before too but will wait and see what happens....","@united ok, I have that, pretty sure I had it before too but will wait and see what happens...."
569599867716132864,positive,1.0,,,Virgin America,always have it together!!! you're welcome! rt : you're so welcome.,Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.
567797436652199936,negative,1.0,Customer Service Issue,1.0,Delta,but if customer service ment anything to you.... you would try. quoting policy is never effective customer service.,"@JetBlue 
But if customer service ment anything to you.... you would try. Quoting policy is never effective customer service."
569519860994203648,negative,1.0,Late Flight,0.6383,Delta,your app needs updating. says my flight is on time when we are well past boarding time with 2hr delay,@JetBlue your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http://t.co/BTvpxTZJu0
569618056605016064,positive,1.0,,,American,"flight 2954, dallas to grand junction #amazingflightcrew","@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew"
568931215149039617,negative,0.684,Late Flight,0.3499,United,will do. thx. been sitting on plane now for 2.5 hrs and now we have to refuel! i can't even make this stuff up.,@united will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel!  I can't even make this stuff up.
569479404428120064,positive,1.0,,,Delta,"fll to mde, great flight, great customer service, thanks! 2 mths waiting to speak to a human at customer service","@JetBlue  FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting  @AmericanAir  to speak to a human at customer service"
568206350804770816,negative,1.0,Customer Service Issue,0.3461,United,"apologize to the president. once those employees blamed him, i heard it repeated 20 times.","@united Apologize to the President. Once those employees blamed him, I heard it repeated 20 times."
568788141236199424,negative,1.0,Customer Service Issue,1.0,US Airways,"no. just felt that you could do better in making the emails feel a little less of “we don’t care. we’re automated.""","@USAirways No. Just felt that you could do better in making the emails feel a little less of “We don’t care. We’re automated."""
568549214696935424,negative,1.0,Late Flight,1.0,United,on flight 1712 to houston delayed duecto engine trouble. willl you hold my connection to argentina at houston since i'm late flight now?,@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?
569541336224927744,negative,1.0,Late Flight,1.0,Delta,thanks for making my vacation not worth it again... currently waiting on the runway for another hour to deplane,@JetBlue thanks for making my vacation not worth it again... Currently waiting on the runway for another hour to DEPLANE
568901675903119360,negative,1.0,Flight Booking Problems,0.3617,United,can't beat the storm out of town if you wait to issue the policy until too late flight. nws issued storm warning already...,@united Can't beat the storm out of town if you wait to issue the policy until too Late Flight.  NWS issued storm warning already...
567731246462033920,negative,1.0,Customer Service Issue,1.0,Southwest,injured at check in yesterday. u told me to go to dr. on hold with swa for over hour trying to talk with someone. suggestions?,@SouthwestAir injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions?
569543665221136384,negative,1.0,Customer Service Issue,1.0,US Airways,"on hold for two hours now, pick up the phoneeeee","@usairways on hold for TWO HOURS now, pick up the PHONEEEEE"
568123193577177089,negative,1.0,Can't Tell,0.6623,US Airways,my number is 214-725-1966. cant wait...lol #usairsucks,@USAirways my number is 214-725-1966.  CANT WAIT...LOL #usairsucks
568502226597101568,negative,1.0,Lost Luggage,1.0,Delta,landed at mco before 9am and still don't have my bag. you were supposed to give it to disney's magical express this am.i am livid!,@JetBlue Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid!
569571763744452608,negative,1.0,Late Flight,1.0,Delta,"if that was the case, why did your alert arrive so late flight? four-hour delay? don't buy it.","@JetBlue If that was the case, why did your alert arrive so Late Flight? Four-hour delay? Don't buy it."
570051381534396416,positive,1.0,,,Virgin America,moodlighting is the only way to fly! best experience ever! cool and calming. 💜✈ #moodlitmonday,@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday
568189372362674176,negative,1.0,Customer Service Issue,1.0,US Airways,please improve your phone system! going through multiple prompts &amp; menus just to be told to call back late flightr = major fail,@USAirways PLEASE improve your phone system! Going through multiple prompts &amp; menus just to be told to call back Late Flightr = MAJOR FAIL
569928419435286528,negative,1.0,Cancelled Flight,1.0,United,no chance i wait in ord all afternoon for another flight after you screwed me. hold 5396,@united no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396
570179158594220032,negative,1.0,Can't Tell,1.0,United,maybe one day you'll be the one quoted on,@united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC
569644902637813761,negative,1.0,Late Flight,0.7149,American,sitting at the gate on flight 719 for an hour due to sabre being down. what backup plan is in place if sabre cannot be fixed?,@AmericanAir Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?
569714439517138944,positive,1.0,,,American,we made it so no worries... you guys did good tonight and even put on my flight #firstclass,@AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass
570018445695148033,negative,1.0,Customer Service Issue,0.6559999999999999,United,your customer service is terrible! stood inline 3 hours no flights and 4 hours late flightr still no bag#disgutedindenver,@united your customer service is terrible! Stood inline 3 hours no flights and 4 hours Late Flightr still no bag#disgutedindenver
570058070224728064,negative,1.0,Late Flight,0.6802,American,of delays and trapped on planes with no water or air. never ever ever again. #neveragain #aafail,@AmericanAir of delays and trapped on planes with no water or air. Never ever ever again. #neveragain #aafail
569273251186286593,neutral,0.6308,,0.0,United,hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?,@united Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?
568522861205266432,negative,1.0,Late Flight,0.7086,US Airways,4 hours late flightr and i lost my conection 😡,@USAirways 4 hours Late Flightr And i lost my conection 😡
568768952366575618,negative,1.0,Can't Tell,0.6727,United,no chance in hell. i'd rather walk. worst airline ever.,@united no chance in hell. I'd rather walk. Worst airline ever.
569330115114627073,negative,1.0,Flight Attendant Complaints,0.6556,United,"it's 9:56, and the desk attendant stated we would ""sit awhile"" until given the all clear. lack of communication seems to the norm.","@united it's 9:56, and the desk attendant stated we would ""sit awhile"" until given the all clear. Lack of communication seems to the norm."
567730696656273408,positive,0.6538,,,Delta,omg! wish i had a flight today! haha there's always next time! have fun at #lft5,@JetBlue @EllaHenderson omg!  Wish I had a flight today!  Haha there's always next time!  Have fun at #LFT5
569046984369111041,negative,1.0,Lost Luggage,1.0,Delta,"yeah that's all been done. define ""incidentals""? how much can i spend on gear so this trip is not a waste?","@JetBlue yeah that's all been done. Define ""incidentals""? How much can I spend on gear so this trip is not a waste?"
568082454336151552,neutral,1.0,,,Southwest,goes to court to gain access to gates at love field #deltanews,@SouthwestAir  goes to court to gain access to @Delta gates at Love Field  http://t.co/ILqzmMJiYQ #deltanews
568798426810355712,negative,0.6386,Cancelled Flight,0.3295,Southwest,what do i need to do when tsa pre doesn't show for a flight of mine?,@SouthwestAir what do I need to do when TSA pre doesn't show for a flight of mine?
568210928484913152,neutral,0.6599,,0.0,US Airways,i got an email asking me to checkin tmrw for a flight i meant to book for 3/19 - can someone please help!,@USAirways I got an email asking me to checkin TMRW for a flight I meant to book for 3/19 - can someone please help! @WallStSlumLord @PKG49
567734769312882688,negative,1.0,Can't Tell,0.7065,Southwest,. condescension must be a quality your co rewards. your tone reeks of it,. @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it
567728386014183424,negative,1.0,Lost Luggage,1.0,US Airways,you have the ability to switch my flight to but you cannot tell me where my bags are.,@USAirways you have the ability to switch my flight to @AmericanAir but you cannot tell me where my bags are.
569256434736746496,negative,0.6452,Can't Tell,0.3441,United,"such as deodorant, shampoo, toothpaste. seems like that would be limited to 70oz, correct?","@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?"
570281719074566145,neutral,0.6655,,0.0,Southwest,what is the status of the bag check area at ffl?,@SouthwestAir what is the status of the bag check area at FFL?
569989291188695040,negative,1.0,Flight Attendant Complaints,0.7067,United,i need it there before she lands so she can have the ewr baggage claim file to have it sent but the employee has not droppeditoffyet,@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet
570186533258416133,negative,1.0,Bad Flight,0.3496,American,"too late flight now. boarded, exit rows taken. could not have gotten worse. guy next 2 me should've bought 2 seats. #miserablemorning","@AmericanAir too Late Flight now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning"
570290337169739776,negative,0.6772,Cancelled Flight,0.3829,American,i need a flight out tonight. isn't there anything else?,@AmericanAir I need a flight out tonight. Isn't there anything else?
568803013487276033,neutral,0.7026,,0.0,United,will you be issuing an exception policy for denver for this weekend?,@united Will you be issuing an exception policy for Denver for this weekend?
567821242029359104,negative,1.0,Customer Service Issue,1.0,Southwest,what's yall corporate number bc yall are not trying to accommodate me at all!!!,@SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!!
569541328289165312,negative,1.0,Can't Tell,0.6601,Delta,letting me down in san fran. no media rate? what's the deal? looks like this is the last time i fly anywhere with you.,@JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you.
568058084846911488,negative,1.0,Customer Service Issue,1.0,Southwest,"lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns.","@SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns."
569884285659848704,negative,1.0,Customer Service Issue,0.6905,American,been trying to speak to agent for 24hrs about my cancelled flightled flight but reps always busy. how do i get ahold of you?,@AmericanAir been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you?
568878979576410112,negative,1.0,Late Flight,1.0,US Airways,since when does a maintenance problem and missing flight crew equal delayed due to weather? i'm confused since we had sunny skies,@USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies
569935951868207104,neutral,1.0,,,Delta,😐 “: our fleet's on fleek.,😐 “@JetBlue: Our fleet's on fleek. http://t.co/QavvlAXLkl”
569718465034096640,negative,1.0,Customer Service Issue,0.6795,American,"our ft 1261 tus/dfw (w/cx to lga) tomorrow cancelled flighted, 4 hrs so far waiting for call back. what should we do? need to get to nyc","@AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted,  4 hrs so far waiting for call back. What should we do? Need to get to nyc"
569656230769262592,positive,1.0,,,American,big ups to newark airport staff &amp;&amp; d.dean. i was also treated lovely while i was in town. ❤❤,@americanair @bershawnjackson big UPS to Newark airport staff &amp;&amp; D.Dean. I was also treated lovely while I was in town. ❤❤
569653219229630464,negative,1.0,Flight Attendant Complaints,0.3543,US Airways,"- why can't the gate agent on flight #759 provide an update? seriously, this is ridiculous how long people have been waiting","@USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting"
569497031322030081,negative,1.0,Bad Flight,1.0,United,good luck with the no-enertainment-on-6-hour-flights strategy. innovation at work. hello,@united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http://t.co/HI76BOavXY
570249864841285632,positive,0.6647,,,Southwest,customer centricity is knowing people #anamarketers,@SouthwestAir Customer Centricity is knowing people #ANAMarketers
569664330163200000,negative,1.0,Customer Service Issue,1.0,American,pls tell me how to get a person on the phone asap,@AmericanAir pls tell me how to get a person on the phone asap
569689743061069824,negative,1.0,Customer Service Issue,0.6683,US Airways,"clt, please send more than one cust svc rep to your cust svc counter to assist a line out the door.","@USAirways CLT, please send more than one cust svc rep to your cust svc counter to assist a line out the door. http://t.co/v24QNp3DOi"
569681799984492544,negative,1.0,Customer Service Issue,1.0,United,so glad i've been waiting for 1 hour and 15 minutes and ive been transferred 3 times without resolving anything. worst service ever.,@united so glad I've been waiting for 1 hour and 15 minutes and Ive been transferred 3 times without resolving anything. Worst service ever.
569910441423417345,neutral,1.0,,,US Airways,"great operation you guys are running. more mechanical issues, and now taping piece of plane together lol","@USAirways great operation you guys are running. More mechanical issues, and now taping piece of plane together LOL http://t.co/I5V9wfbtuE"
569691438784647168,neutral,1.0,,,US Airways,follow/dm please,@USAirways follow/dm please
568002085888897025,negative,1.0,Late Flight,0.6842,US Airways,"after last night in charlotte nc i'm seriously debating never flying you again. 50 minute on the tarmac, connection leaves.","@USAirways after last night in Charlotte NC I'm seriously debating never flying you again. 50 minute on the Tarmac, connection leaves."
569935135895883776,negative,1.0,Flight Booking Problems,0.3409,American,only fluctuated because aa took 2 hrs to call me back.ended up paying (extra) in $us so above statement not true,@AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true
568098769847218177,positive,1.0,,,Delta,'s free wifi on board is the best thing that's happened since sliced bread,@JetBlue 's free wifi on board is the best thing that's happened since sliced bread
569509671213662208,negative,0.6724,Customer Service Issue,0.6724,US Airways,i did they are busy,@USAirways I did they are busy
569727727881682944,negative,1.0,Cancelled Flight,1.0,American,i need to know what to do? my flight has been cancelled flightled and i can't speak to anyone. help!,@AmericanAir I need to know what to do? My flight has been Cancelled Flightled and I can't speak to anyone. Help!
569205367575441408,negative,0.6721,Cancelled Flight,0.3619,United,"remember in business, a pleasant experience, means you will tell a friend. a bad experience means you will tell everyone you see","@united remember in business, a pleasant experience, means you will tell a friend. A bad experience means you will tell everyone you see"
569693592597323776,negative,0.6649,Lost Luggage,0.6649,American,"i understand. i'm feeling cranky. i called aa's bag tracker number and heard ""your bag has not been located."" 😩","@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard ""your bag has not been located."" 😩"
568148808993013761,negative,1.0,Lost Luggage,0.6635,US Airways,what's the point of a baggage claim ticket if they don't scan it for tracking?,@USAirways What's the point of a baggage claim ticket if they don't scan it  for tracking?
569206925046493184,negative,1.0,Can't Tell,0.6723,United,i interviewed yesterday as a flight attendant i was the last person the recruiter said they lost my file n came back to interview me,@united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me
568103931307405312,positive,1.0,,,Southwest,"allows you to change a flight once for no fee, yay! i will always book flights with them. changes you $200","@SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200"
567851763136491520,negative,1.0,Can't Tell,1.0,Southwest,i hope you're happy! you have officially become the next #profitbeforepeople imo you will be bankrupt by 2020,@SouthwestAir I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020
569260922365063169,neutral,0.6509,,0.0,United,also checked email you have on file for me and it is correct,@united also checked email you have on file for me and it is correct
567820647465803776,negative,1.0,Late Flight,1.0,US Airways,it was us 893. the gate was open after about 50 mins waiting. what a great way to finish an 18 hour delayed arrival!!,@USAirways It was US 893. The gate was open after about 50 mins waiting. What a great way to finish an 18 hour delayed arrival!!
568234955672694784,negative,1.0,Can't Tell,0.6702,United,. worst flying experiences ever the past three days. your airline needs to get it together. lost a customer with me,@united. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me
568064005048152065,positive,1.0,,,Delta,you're killing me now. :-) you got me! #smitten #trueblue,@JetBlue you're killing me now. :-) You got me! #smitten #trueblue
570231786824994816,negative,1.0,Can't Tell,1.0,US Airways,thanks again for ruiningmy vacation. you all are the best for this. could not have done it without you.,@USAirways Thanks again for ruiningmy vacation.  You all are the best for this.  Could not have done it without you.
568516490405679104,positive,1.0,,,United,"i have to admit that not only the app is good but have lots of useful func (such the ""live"" seat map). congrats","@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the ""live"" seat map). Congrats"
568401416982806528,neutral,1.0,,,Delta,i would go to dallas to see my grand baby that i miss so much. i feel like a piece of my heart is there.,@JetBlue I would go to Dallas to see my grand baby that I miss so much. I feel like a piece of my heart is there.
569906831352578049,negative,1.0,Can't Tell,0.3442,United,and those three people were awesome working very long hours. it is easy to say sorry on twitter but you should help your ppl,@united and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl @EWR
569066946433581056,negative,0.674,Late Flight,0.674,Delta,"it's not ideal, but it's okay. better late flight than never! :)","@JetBlue It's not ideal, but it's okay. Better Late Flight than never! :)"
568215213620637696,positive,1.0,,,United,is officially my favorite airline. they have created magic for me all day!!! #friendlyskies #careyon,@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon
569928758024667137,neutral,1.0,,,United,what gate is ua5396 leaving from?,@united what gate is ua5396 leaving from?
567803969235390464,neutral,0.7113,,,Southwest,tremendous job. atlanta airport saw sw celebrate mardi gras. another reason i'm nuts for you guys!,@southwestair TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http://t.co/8WBzOrRn3C
567814010914222080,negative,1.0,Customer Service Issue,0.6679999999999999,Delta,- why does my tsa-pre work with every airline but you? i pay good money for that. spent 30 mins on phone to fix to zero success.,@JetBlue - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success.
567842366473834498,positive,1.0,,,US Airways,thank you! glad to be heading home! great people at your call center!,@USAirways  thank you! Glad to be heading home! Great people at your call center!
569846023553720321,negative,1.0,Customer Service Issue,0.6681,American,hey why automated call me and then hang up at 4:45 am!?! and why can't i reschedule cancelled flighted flights via web!?! come on!!!,Hey @AmericanAir why automated call me and then hang up at 4:45 am!?! And why can't I reschedule Cancelled Flighted flights via web!?! Come on!!!
567765664459669504,negative,1.0,Late Flight,0.6632,Delta,", i normally ❤️ you, but this late flightst flight experience was the worst. 2 hours on runway, no wifi &amp; tv not working properly","@JetBlue, I normally ❤️ you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi &amp; tv not working properly"
569568158584950787,negative,1.0,Lost Luggage,0.6888,United,my bag is lost and i can't get ahold of anyone that can help,@united My bag is lost and I can't get ahold of anyone that can help
570076827135246336,negative,1.0,Can't Tell,0.3596,US Airways,is the worst. i have to pay $200 just to not take my first flight in a round trip! otherwise they'll cancelled flight my whole flight.,@USAirways is the worst. I have to pay $200 just to NOT take my first flight in a round trip! Otherwise they'll Cancelled Flight my whole flight.
569620512139145216,negative,0.7042,Customer Service Issue,0.7042,American,please call us back to rebook!!! 7403607771. we need to get back to columbus!!!!!! please help,@AmericanAir  please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help
570084406204997632,negative,1.0,Customer Service Issue,1.0,US Airways,no one picks up the phone all day/ no opportunity to leave a voicemail,@USAirways   No one picks up the phone all day/  no opportunity to leave a voicemail
568760299978948608,neutral,0.6533,,0.0,Delta,you guys get rid of the hip hop stations on sirius xm?,@JetBlue you guys get rid of the hip hop stations on Sirius XM?
568566512308523008,negative,1.0,Late Flight,1.0,Delta,what is happening with the flight from fll to sfo? why the delay and the reroute?,@JetBlue what is happening with the flight from FLL to SFO? Why the delay and the reroute?
570070449406812160,negative,1.0,Flight Booking Problems,0.6703,US Airways,it is my fault but i bought online and i get twice why i buy twice it fault but i bougth ticket jfk to mccaren and usairways ++,@USAirways it is my fault but i bought online and i get twice why i buy twice it fault but i bougth ticket jfk to mccaren and usairways ++
569619330012463104,positive,1.0,,,American,always love opening the upgrade email.,@AmericanAir Always love opening the upgrade email.
568196466503770112,negative,1.0,Late Flight,1.0,Delta,the big board says we aren't leaving until after 8:30 😩,@JetBlue the big board says we aren't leaving until after 8:30 😩
569866317706231808,neutral,0.6774,,,Delta,would love to go to hawaii to visit pearl harbor.,@JetBlue  would love to go to Hawaii to visit pearl harbor.
569333553705693184,negative,0.6461,Lost Luggage,0.6461,Southwest,i sure hope you are able to get my bag to memphis for tomorrow.would be nice to have some clean clothes for work.,@SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.
570037961020080129,negative,1.0,Lost Luggage,1.0,United,"caught earlier flight to ord. gate checked bag, and you've lost it at o'hare. original flight lands in 20minutes. #frustrating!","@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!"
570056859698270208,negative,1.0,Customer Service Issue,1.0,US Airways,"yes, but we were answered and put back on hold while they were to check on our request.. 50 mins late flightr nothing!","@USAirways yes, but we were answered and put back on hold while they were to check on our request..  50 mins Late Flightr nothing!"
569716148293349377,neutral,1.0,,,United,flight 435,@united flight 435
567732510692347904,negative,1.0,Customer Service Issue,1.0,Southwest,i've been on hold for an hour &amp; a half trying to change my flight to bna. not very happy with customer service right now!!!!!!,@SouthwestAir I've been on hold for an hour &amp; a half trying to change my flight to BNA. Not very happy with customer service right now!!!!!!
570007685367799808,neutral,1.0,,,Delta,shut the door on your way out. 🙅,@JetBlue SHUT THE DOOR ON YOUR WAY OUT. 🙅
567829543723102208,negative,1.0,Damaged Luggage,1.0,United,"so, not only were you late flight, you broke my luggage handle. you paying for a new one?","@united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67"
569989999963213824,neutral,1.0,,,US Airways,new marketing song? let us know what you think?,@USAirways New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/WbhbljJkS7
569570444027822081,negative,1.0,Flight Booking Problems,0.6742,United,i bought a ticket yesterday and received a confirmation. tried to check in and they said i hadn't paid for it. so i called was on,@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on
569164886397353985,negative,1.0,Customer Service Issue,1.0,Southwest,yes. i figured an hour was a long enough time to hold before giving up. can somebody call me?,@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?
570302532955844608,positive,1.0,,,Southwest,love them! always get the best deals!,@SouthwestAir love them! Always get the best deals!
569565393502793728,neutral,1.0,,,Delta,any way to get 2 ppl on standby list for flight 1970 fll to bos. trying to find way home.,@JetBlue any way to get 2 ppl on standby list for flight 1970 FLL to BOS. Trying to find way home.
568258545772335104,neutral,0.6538,,0.0,United,that's of course in lax,@united that's of course in lax
570291817087930369,neutral,1.0,,,Delta,"hello good afternoon how are you, i need know how much flying for summer from june 13th.","@JetBlue Hello Good afternoon how are you, I need know how much flying for summer from june 13th."
569870924410970112,negative,1.0,Can't Tell,0.6826,US Airways,i will never fly us airways or american again and i will share this nightmare of a story to all the many others we know who fly,@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly
568654300802473985,neutral,0.6267,,,United,thanks. not tonight it would seem.,@united thanks.  Not tonight it would seem. http://t.co/WNdcEO5QlK
569621879633391616,negative,1.0,Customer Service Issue,1.0,American,no response to dm or email yet. customer service?,@AmericanAir no response to DM or email yet.  customer service?
570086891342733312,negative,1.0,Lost Luggage,0.6416,American,you've got to be kidding. look at the pictures. i'm hoping it's on the flight that just came in. the whole story is 2 much,@AmericanAir you've got to be kidding. Look at the pictures.  I'm hoping it's on the flight that just came in. The whole story is 2 much
569672563506458624,positive,1.0,,,Delta,you're still the best,@JetBlue you're still the best
569713244320837633,negative,1.0,Customer Service Issue,0.7156,American,wht n 👎 experience w/aa reservations #service tried to be patient with rep and she just disconnects me aa do u record conv.?,@AmericanAir wht n 👎 experience w/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.?
570000249910996992,neutral,0.6639,,,Delta,same,@JetBlue @BucketObolts Same
568834558268973056,positive,0.6959,,,Delta,"chair #selfie "": everyone looks #flawless ;) we're so proud of our phl crew! #blueheros”","chair #selfie ""@JetBlue: @StacyCrossB6 @PHLAirport @SaharaSams  Everyone looks #FLAWLESS ;) We're so PROUD of our PHL crew! #BlueHeros”"
568548307200393217,negative,1.0,Late Flight,1.0,Delta,on flight 2416 to orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach?,@JetBlue on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach?
569684654380486656,negative,0.6687,Damaged Luggage,0.3463,United,didn't realize my bag/ contents were wet until i got to my hotel. sent my suit/shirts out to be dry cleaned. mtgs start tomorrow.,@united didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow.
569358953567670272,negative,0.7008,Cancelled Flight,0.7008,US Airways,cancelled flightled flight 1796 baggage held hostage at chl. no communication.,@USAirways Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication.
569577771292237824,negative,1.0,Customer Service Issue,1.0,US Airways,never flying you guys again. your customer service is awful,@USAirways never flying you guys again. your customer service is awful
570169567374401536,negative,0.7115,Customer Service Issue,0.7115,United,"according to your dms, i'm not owed a refund. please may i be provided with a contact number before i go to my bank to file claim","@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim"
569861417689419776,neutral,0.7175,,0.0,American,is there anyone online that can help... the flight leaves in 3 hrs,@AmericanAir is there anyone online that can help... the flight leaves in 3 hrs
567810573002620928,neutral,0.6612,,,Delta,"seriously, i want to work on the jetblue social team rt :","seriously, I want to work on the JetBlue social team RT @JetBlue: @vincenzolandino http://t.co/eiGaJyzcW2"
570291213007491076,negative,1.0,Customer Service Issue,0.6421,United,i am trying to book awards for september and need flights on but they will not show even w/ many award seats availab,@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab
568380876855353344,negative,1.0,Customer Service Issue,1.0,Delta,why wasn't a $15 service credit voucher i received for tv not working accepted on my next flight for a pillow?,@JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?
568186350219821057,neutral,1.0,,,Delta,need flight to ath from pdx. do you coordinate with other airlines?,@JetBlue need flight to ATH from PDX. Do you coordinate with other airlines?
569996776436068354,neutral,0.6778,,0.0,American,well i'm flying instead - for free! their credits actually work.,@AmericanAir well I'm flying @JetBlue instead - for free! Their credits actually work.
569226313220947969,negative,1.0,Cancelled Flight,1.0,United,terrible travel experience. traveled 8000 miles roundtrip but two cancelled flightlations of short hops cost me two days,@united terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days
568848928466198530,positive,1.0,,,United,since when did you get so good again! 4 transcontinental flights in 72h. what a pleasure/relief you were.,@united since when did you get so good again!  4 transcontinental flights in 72h.  What a pleasure/relief you were.
569820671234060288,negative,0.6336,Cancelled Flight,0.6336,American,all i want is to know what to do regarding my connecting flights since my 1st is cancelled flightled. could you be of assistance?,@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance?
567859338615865344,negative,0.667,Damaged Luggage,0.667,Southwest,no. we were in a large group. majority of the 30+ bags were soaked.,@SouthwestAir No. We were in a large group. Majority of the 30+ bags were soaked.
569360552272769024,negative,1.0,Customer Service Issue,1.0,US Airways,"stranded at bwi after two diversions. no cust service, no transport. dumped here. terrible customer service!","@USAirways stranded at BWI after two diversions. No cust service, no transport. Dumped here. Terrible customer service!"
570262424038699008,negative,1.0,Customer Service Issue,0.6827,United,"i just sent an email to customer care, telling them i may have to break up with you 😢. i sincerely hope they can help me!!","@united I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!!"
569871979739635712,negative,1.0,Bad Flight,0.6619,American,"it's our honeymoon,i paid extra business. i was sitting next to my bride, you bumped me because of status. disgusted","@AmericanAir It's our honeymoon,I paid extra business. I was sitting next to my bride, you bumped me because of status. Disgusted"
569300135328530432,neutral,1.0,,,United,can you help me get a flight out tonight to houston?just don't want to be stuck here till monday with all this bad weather moving in,@united Can you help me get a flight out tonight to Houston?Just don't want to be stuck here till Monday with all this bad weather moving in
568260084230455296,negative,1.0,Customer Service Issue,0.6848,United,its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru,@united its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru
568070522908442625,negative,1.0,Customer Service Issue,0.6583,US Airways,thanks for crappy hotel with no food and a taxi bill followed by being on standby for your cancelled flightlation. #usairways,@USAirways thanks for crappy hotel with no food and a taxi bill followed by being on standby for your Cancelled Flightlation. #USAirways
568617891412574208,neutral,1.0,,,United,what do you have in mind?,@united what do you have in mind?
568063784318832640,negative,1.0,Late Flight,1.0,United,"ua6255 delayed out of #winnipeg because the plane was ""frozen""! #fail will i make my connection on ua1059? #tightconnection #denver","@united UA6255 delayed out of #winnipeg because the plane was ""frozen""! #fail Will I make my connection on UA1059? #tightconnection #Denver"
567858957546561536,negative,1.0,Can't Tell,1.0,US Airways,sits on a throne of lies,@USAirways sits on a throne of lies
569971070394101763,neutral,1.0,,,Southwest,how do get priority seating after you already paid for the flight,@SouthwestAir how do get priority seating after you already paid for the flight
569892024708689920,neutral,1.0,,,American,could you guys follow me so i can dm yall please,@AmericanAir could you guys follow me so I can dm yall please
567753815634370560,negative,1.0,Customer Service Issue,1.0,US Airways,don't tell me that. tell me what i can actually do to reach someone. i don't mind being put on hold but it won't even do that.,@USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.
570249871107723264,neutral,0.703,,0.0,United,airline trouble this winter &amp; not getting good customer service? contact we negotiate resolutions for you!,@united Airline trouble this winter &amp; not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!
568142922031501312,negative,1.0,Customer Service Issue,0.6788,US Airways,can't get ahold of anyone to speak to about missing miles. it's been over a month since travel &amp; i've submitted twice online,@USAirways Can't get ahold of anyone to speak to about missing miles. It's been over a month since travel &amp; I've submitted twice online
569161583718473728,negative,1.0,Customer Service Issue,1.0,Southwest,"customer svc worse than the #winterweather ! flight cancelled flighted, website malfunction, on hold for &gt;1:34.","@SouthwestAir customer svc worse than the #WinterWeather !  Flight Cancelled Flighted, website malfunction, on hold for &gt;1:34. http://t.co/PgwUkrpMOx"
568760648135544832,negative,1.0,Late Flight,1.0,US Airways,is the worst!! still haven't left.. everyone missing connections.,@USAirways is the worst!! Still haven't left.. Everyone missing connections.
569338658295193600,negative,1.0,Late Flight,1.0,US Airways,i certainly understand the hold delays for wx reschedules - i've been on for 2hr15min - do you have an estimated wait time?,@USAirways I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time?
570216815105847296,neutral,0.6646,,0.0,American,when will you be issuing a weather advisory for rdu?? the entire state of nc has shut down from the overnight winter storm.,@AmericanAir when will you be issuing a weather advisory for RDU?? the entire state of NC has shut down from the overnight winter storm.
568039128001937408,positive,1.0,,,Delta,"why yes, yes it does!!!! great trip down!! thanks for the lift!!!!","@JetBlue why yes, yes it does!!!!  Great trip down!! Thanks for the lift!!!!"
569604453462110208,negative,1.0,Lost Luggage,0.6814,American,"because of you, i am doing the one thing i tried to avoid. thank you for sending me to baggage claim.","@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim."
569557216480665600,negative,1.0,Late Flight,1.0,Delta,"flying out of buf 2 bos, missing captain... really? delayed til 2:00... not happy...","@JetBlue flying out of BUF 2 BOS, missing captain... Really? Delayed til 2:00... Not happy..."
569910765173362688,positive,0.6721,,,American,it's always nice coming home but i wish you'd fly lax-mad and keep me away from iberia 😜✈️ #goingforgreat,@AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia 😜✈️ #GoingForGreat
569748667793588224,negative,1.0,Cancelled Flight,1.0,Southwest,"cancelled flightled my flight, rescheduled to ewk gave me a pseudo-voucher that directed me to the worst in existence. #fail","@SouthwestAir Cancelled Flightled my flight, rescheduled to EWK gave me a pseudo-voucher that directed me to the worst @daysinn in existence. #fail"
569259056017178624,negative,1.0,Late Flight,0.6543,Southwest,"i always brag about ur service, but very disappointed today. apparently i'll be sleeping on floor of dallas airport tonight 👎","@SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight 👎"
569967841727942657,neutral,1.0,,,United,"hi guys, do you have a general enquires email address please? thanks david.","@united hi guys, do you have a general enquires email address please? Thanks David."
568775898234798081,negative,1.0,Flight Booking Problems,0.6667,Virgin America,the manage itinerary section of your website seems to be broken for me,@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg
569924101080535042,neutral,1.0,,,Delta,"i want you guys to be the first to fly to #cuba, from nyc.","@JetBlue I want you guys to be the first to fly to #Cuba, from NYC."
568646087361355776,neutral,0.6667,,,Virgin America,add dtw and i'm sold!,@VirginAmerica add DTW and I'm sold!
569886683501473793,negative,1.0,Customer Service Issue,0.6685,American,"flight us1562 from ric2dfw was cancelled flightled yesterday &amp; i was on hold w/ cust. service from 6-10pm est...4 hours, no answer...","@AmericanAir flight US1562 from RIC2DFW was Cancelled Flightled yesterday &amp; I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer..."
569966440381595648,neutral,0.6675,,0.0,Delta,ha! “: our fleet's on fleek.,HA! “@JetBlue: Our fleet's on fleek. http://t.co/zQuTUS7epW”
569870075316064256,neutral,1.0,,,American,i need to be back in cleveland as early as possible tomorrow,@AmericanAir I need to be back in Cleveland as early as possible tomorrow
568824537338417154,negative,1.0,Customer Service Issue,0.6727,American,"- how long does it take to get credit to my aa account? traveled in jan &amp; only one leg reported. asked for credit, no response.","@AmericanAir - how long does it take to get credit to my AA account? Traveled in Jan &amp; only one leg reported. Asked for credit, no response."
569604041141039104,neutral,1.0,,,US Airways,mad love nyc-,@USAirways  Mad love http://t.co/4ojrSDWPkK NYC-
569876325588197377,neutral,1.0,,,US Airways,i need to move a reservation due to weather in the middle part of the u.s. i would like to change departing airport,@USAirways @AmericanAir I need to move a reservation due to weather in the middle part of the U.S.  I would like to change departing airport
569176777056079874,positive,1.0,,,Virgin America,thanks for your great customer service today &amp; for helping me get all my travel sorted out!,@VirginAmerica Thanks for your great customer service today &amp; for helping me get all my travel sorted out!
569541106112827393,neutral,1.0,,,Southwest,"also, will southwest have any other specials like the one they are running now?","@SouthwestAir Also, will Southwest have any other specials like the one they are running now?"
570101817041747968,negative,0.6438,Can't Tell,0.3318,United,plus what about food? and taxis?,@united plus what about food? And taxis?
569336493224955904,negative,1.0,Late Flight,1.0,US Airways,"delayed in philly since 130, sitting ontarmac since 8pm flight 1881 plz contact donaldaroberts1.com","@USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact donaldaroberts1@gmail.com"
569916323725217793,negative,1.0,Customer Service Issue,0.6687,American,"well if you won't let me handle my reservation/change online, &amp; your reservation call # hangs up on me wtf do i do?? bullshit.","@AmericanAir Well if you won't let me handle my reservation/change online, &amp; your Reservation call # hangs up on me wtf do I do?? Bullshit."
569844191938908160,neutral,0.6421,,0.0,US Airways,: maybe you should drive #usairwaysfail,@USAirways : Maybe You Should Drive #usairwaysfail
570248695670841344,negative,0.6781,Can't Tell,0.3411,American,"i guess that is your way of saying thanks for sharing but i can't help you, good luck. happy birthday to me. ugh","@AmericanAir I guess that is your way of saying thanks for sharing but I can't help you, Good Luck. Happy Birthday to me. Ugh"
570213946348560388,negative,1.0,Flight Attendant Complaints,0.6547,US Airways,need to retrain us 3837 lead flight attendant and gate agent at arrival mke 2/23. horrible attitudes toward helping customers.,@USAirways need to retrain US 3837 lead flight attendant and gate agent at arrival MKE 2/23.  Horrible attitudes toward helping customers.
568027698452426752,positive,0.6688,,0.0,US Airways,i totally understand the weather. just frustrated. thanks!,@USAirways I totally understand the weather. Just frustrated. Thanks!
568111503812870144,negative,1.0,Customer Service Issue,0.3492,United,kn: not allowing me to bypass the receipt # on the refund request form. never received receipt email. charged,@united KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k
569143915405651968,negative,1.0,Late Flight,0.3511,US Airways,so disappointed. least you could do is give us access to admirals club for an hour before our flight to our wedding!,@USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding!
568494596973600769,neutral,1.0,,,Southwest,wow! some things are better forgotten!,@SouthwestAir wow! Some things are better forgotten!
569702566126325760,negative,1.0,Customer Service Issue,0.6856,United,i did but i got nothing from it. just dissapointment =(,@united i did but i got nothing from it. Just dissapointment =(
568171002208886784,positive,1.0,,,Delta,done! also looks like you opened some up on my flight to vegas on sunday! 💙,@JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! 💙
568202255205335041,negative,1.0,Customer Service Issue,0.3558,US Airways,if you could have ran your usexpress/psa worth a damn i wouldn't be stuck in horrible clt now.,@USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now.
569659878693695488,positive,1.0,,,United,claudia in iah terminal b travel assistance has me all set. great service. thank you.,@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.
569923518051323906,neutral,1.0,,,Delta,no. come on.,@JetBlue no. come on.
569538770808266754,negative,1.0,Cancelled Flight,1.0,United,so? found anything or just showing off? you do realise that the morning flight that you cancelled flightled was more pricey than the evening?,@united so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?
568155933832044544,positive,1.0,,,Delta,okay. the new screens are laptop-large &amp; real nice &amp; the wifi is appreciated. thanks god for this tiny lil man in the middle seat.,@JetBlue okay. The new screens are laptop-large &amp; real nice &amp; the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.
568252909231738880,negative,1.0,Bad Flight,0.6806,United,"...and on some versions of the 738, row 11 has no window at all. go ahead, check. we'll wait.","@united @christinebpc ...and on some versions of the 738, row 11 has no window at all. Go ahead, check. We'll wait."
569297162795937792,neutral,0.6854,,0.0,United,i was on ua1069 today and left my sunglasses in seat 26f. please help me get them back! #unitedairlines,@united I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines
568800974632050688,negative,1.0,Can't Tell,0.6791,United,is the worst,@united is the worst http://t.co/27aitZl6nd
568076919146557440,negative,1.0,Late Flight,1.0,Delta,hey you guys remembered lol! but now my bos flights delayed... and turn the heat down in t5 it feels hotter than pr.,@JetBlue hey you guys remembered lol! But now my BOS flights delayed... And turn the heat down in T5 it feels hotter than PR.
569624091646431232,negative,1.0,Customer Service Issue,1.0,Delta,"if you can't guarantee parents will sit with their children, don't sell tickets with that promise! #jetblue","@JetBlue if you can't guarantee parents will sit with their children, don't sell tickets with that promise! #jetblue http://t.co/HDoXiM6NZ2"
568101176551452673,negative,1.0,Late Flight,1.0,United,missing this wedding because of these delays would not be cool,@united missing this wedding because of these delays would not be cool
567809695260639232,negative,1.0,Customer Service Issue,1.0,Southwest,i do need help cancelled flighting my flight back. your calls times are ridiculous.,@SouthwestAir I do need help Cancelled Flighting my flight back. Your calls times are ridiculous.
569815545077501952,negative,1.0,Late Flight,0.6649,American,your rubbish at social media! in the air two hours late flight but that's better than being cancelled flightled!,@AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled!
568855357923074049,neutral,0.6482,,,Southwest,how can i refer a friend for the southwest credit card for points?,@southwestair How can I refer a friend for the Southwest Credit card for points?
569515688898875393,negative,1.0,Flight Attendant Complaints,0.6657,United,"100% i will put together a very serious email, with all the issues that arose on our vacation due to your staff i will post it here","@united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here"
569233531483918337,negative,1.0,Customer Service Issue,1.0,United,appreciate getting put on hold for 20min and then getting hung up on because i was requesting help for big group. i'll try #delta,@united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta
569921385100750849,negative,1.0,Late Flight,1.0,Delta,sure did go south after breakfast though! delayed three hours. :( :( :(,@JetBlue Sure did go south after breakfast though! Delayed three hours. :( :( :(
568789117426921472,neutral,0.65,,,Delta,"we'd love to help shanese bryant-melton, a hard-working grandmother from dc, go to miami. it's on her bucket list. #flyitforward","@jetblue We'd love to help Shanese Bryant-Melton, a hard-working grandmother from DC, go to Miami. It's on her bucket list. #flyitforward"
568921163901984768,negative,1.0,Customer Service Issue,0.6329,United,why haven't you released a travel advisory for iad for tomorrow????!!!!!!!!,@united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!
567777743665946624,negative,1.0,Customer Service Issue,0.35200000000000004,US Airways,have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours,@USAirways  Have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours
568105570215055360,negative,1.0,Bad Flight,0.3684,US Airways,they said because there was no meal on my flight they would not - what airline serves food anymore? update in policy?,@USAirways they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy?
569671624921915392,positive,1.0,,,US Airways,it's not often that an airline is so easy to work with. i needed to change my flight time and the attendants at mke made my day!,@USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day!
570299889688702976,positive,0.6634,,,United,thanks,@united thanks
569710853160710144,negative,1.0,Lost Luggage,0.3682,United,"i tried the online tracking and they said something like ""attempting to locate luggage""","@united I tried the online tracking and they said something like ""attempting to locate luggage"""
569669795559432192,negative,1.0,Customer Service Issue,1.0,American,"see, james, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits","@AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits"
570270777121103872,negative,1.0,Customer Service Issue,1.0,American,another day another grievance with this airline. no customer service,@AmericanAir another day another grievance with this airline. No customer service
569626655527981058,neutral,1.0,,,United,+the plane.,@united +the plane.
569967469135142914,negative,1.0,Late Flight,0.3681,US Airways,you idiots kept an on time plane on the tarmac for over an hour forcing us to not be there 10 minutes before.,@USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before.
569860677650636801,negative,1.0,Cancelled Flight,1.0,American,why cancelled flight #1605 on 6/25 &amp; 6/28? flights now 4 hrs longer &amp; have layovers. too late flight to find a reasonably priced alternative.,@AmericanAir why Cancelled Flight #1605 on 6/25 &amp; 6/28? Flights now 4 hrs longer &amp;  have layovers. Too Late Flight to find a reasonably priced alternative.
570257317859610624,negative,1.0,longlines,0.6835,Southwest,flight 1614 fll to atl. my wife traveling with infant. line to check baggage 200 people long due to your computer system crash,@SouthwestAir flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash
569244860286263297,negative,0.642,Cancelled Flight,0.642,Virgin America,why cancelled flight flights today? no precipitation to be scared of! ❄️❄️❄️,@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of!  ❄️❄️❄️
569622618195652608,negative,0.688,Can't Tell,0.688,Delta,"usually i have such a great experience with you guys? very, very unhappy with you right now.","@JetBlue Usually I have such a great experience with you guys? Very, very unhappy with you right now."
568601051584196608,positive,1.0,,,Delta,yes! always a treat to fly with you guys! 😊✈️,@JetBlue yes! Always a treat to fly with you guys! 😊✈️
567769131663884290,neutral,0.6602,,0.0,Delta,haha. i figured that. i was meaning there's no return flights out of charlotte. it's like n/a for a week plus,@JetBlue Haha. I figured that. I was meaning there's no return flights out of Charlotte. It's like N/A for a week plus
570051874537271296,neutral,0.6278,,0.0,American,any idea why flight 5392 from hsv to dfw tomorrow cancelled flightled about 45 minutes ago?,@AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?
569189803746574337,negative,1.0,Late Flight,1.0,US Airways,this is ridiculous at clt and we missed our connecting flight because of a chuckhole on runway?? #shameful (1/1),@usairways  this is ridiculous at CLT  and we missed our connecting flight because of a chuckhole  on runway??  #shameful (1/1)
567892300551991296,positive,1.0,,,US Airways,"awesome usair, tysvm &lt;3","@USAirways Awesome USAir, TYSVM &lt;3"
570110706588262400,negative,0.6758,Flight Booking Problems,0.6758,American,hey! i have a name issue on my reservation can you help?,@AmericanAir hey! I have a name issue on my reservation can you help?
569484400594952192,negative,1.0,Customer Service Issue,1.0,Delta,suck and their customer services are the worst whats the point of having a loyalty scheme that they don't honor #badairline,@JetBlue suck and their customer services are the worst  whats the point of having a loyalty scheme that they don't honor #badairline
568276805972570112,negative,0.6701,Flight Booking Problems,0.3402,United,i can't tell/purchase through the website because they put us on a lufthansa flight for the first leg.,@united I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg.
569671413671591937,negative,1.0,Customer Service Issue,0.6667,US Airways,"your service at phl is abysmal. an hour on the runway waiting for a gate, no information anywhere, missed my connection abysmal!","@USAirways your service at PHL is abysmal. An hour on the runway waiting for a gate, no information anywhere, missed my connection abysmal!"
570256038206824448,positive,0.6188,,,American,happy #tt to my friends . hope the weather isn't causing you too many headaches.,Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.
568146088416448513,negative,1.0,Customer Service Issue,0.6691,Delta,lots of people scratching heads and looking at screens ignoring passengers,@JetBlue lots of people scratching heads and looking at screens ignoring passengers
568216286561374208,negative,1.0,Bad Flight,1.0,Virgin America,i am in seat 4c and i cannot even open my laptop; and i paid extra for this seat!!,@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!
569522690261950464,neutral,1.0,,,Delta,have a cpap machine for sleep apnea. is this ok to carry on if i also have a small bag for clothes?,@JetBlue have a cpap machine for sleep apnea. Is this OK to carry on if I also have a small bag for clothes?
568801400815292416,negative,0.6883,Late Flight,0.6883,Delta,290 to boston,@JetBlue 290 to Boston
568725291247525888,negative,1.0,Can't Tell,0.6744,US Airways,never again! worse experience in my life.,@USAirways NEVER AGAIN! Worse experience in my life. http://t.co/3dDQq0gQni
570129843594997760,negative,1.0,longlines,0.3598,American,its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them,@AmericanAir its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them
568201002731622400,negative,1.0,Lost Luggage,1.0,Delta,#jetbluebos what's up with luggage for flt 790 dca-bos? pax waiting for 30 min for bags...no show. carousel 6 signs not updating.,@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS?  Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating.
569901072443166720,positive,1.0,,,United,traveling with who is injured. gate agent in chicago was awesome helping her. ty #roadwarrior,@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior
570261514340474880,negative,1.0,Customer Service Issue,0.6382,Southwest,on hold with customer service; you may be quicker. i rebooked trip for a lower fare. where did the difference in $ go?,@SouthwestAir  on hold with customer service; you may be quicker.  I rebooked trip for a lower fare.  Where did the difference in $ go?
570263872004874240,neutral,0.6764,,0.0,United,the os isn't controlled by me but rather . app is new.,@united the os isn't controlled by me but rather @VerizonWireless .  App is new.
569846853350457344,negative,1.0,Flight Booking Problems,1.0,United,unhappy with your new mileage rules :( - was my main reason to keep flying united. will have to take my business elsewhere,@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere
568072822955896832,neutral,0.6793,,0.0,United,"fail set to song. ""united breaks guitars"" &lt; lmao!","@united FAIL set to song. http://t.co/Axpn28xiQB ""United Breaks Guitars"" &lt; LMAO!"
568382196081229824,negative,0.6631,Bad Flight,0.6631,US Airways,"if a passenger is to large to put down the armrest and now is using part of my seat, what is my recourse? #nothappy","@USAirways if a passenger is to large to put down the armrest and now is using part of my seat, what is my recourse?  #nothappy"
570014602903339008,positive,0.7007,,,American,was not on board you today just watched report unfold on twitter but still am very proud!,@AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud!
568565044994158592,negative,1.0,Cancelled Flight,0.3711,United,make sure you make cancelled flighted flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more,@united make sure you make Cancelled Flighted flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more
568126169008218112,neutral,0.6703,,0.0,Southwest,please expedite missing bag claim #3526665682. thanks!,@SouthwestAir please expedite missing bag claim #3526665682. Thanks!
569252439548952576,negative,1.0,longlines,0.3434,US Airways,"cancelled flighted flight due to weather no problem, but wait for luggage for 4 hours?? it must be delivered!!","@USAirways @PHLAirport Cancelled Flighted flight due to weather no problem, but wait for luggage for 4 hours?? IT MUST BE DELIVERED!!"
567905158346207233,positive,1.0,,,Delta,"'s #valentinesday email was on point &amp; so clever! thanks for being amazing, #jetblue! #loveisintheair","@JetBlue's #ValentinesDay email was on point &amp; so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI"
569577548318777345,negative,1.0,Cancelled Flight,1.0,Southwest,. thx for the note. flight was cancelled flightled and today is all booked so had to go with another carrier. :(,.@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :(
567875130824658946,negative,1.0,Late Flight,0.6519,United,it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.,@united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.
569407067007496192,negative,1.0,Customer Service Issue,0.6977,US Airways,i have been on hold for 4 hours my flight is tomorrow do you really expect me to not sleep all night to stay on hold?!?,@USAirways I have been on hold for 4 hours my flight is tomorrow do you really expect me to not sleep all night to stay on hold?!?
569114030268424192,negative,1.0,Lost Luggage,0.7081,US Airways,cool. now has been told you can't re-route his bags after he was told to leave them last night. he needs them to race.,@USAirways Cool. Now @SweetingR has been told you can't re-route his bags after he was told to leave them last night. He needs them to race.
569621351650209792,negative,0.6898,Flight Attendant Complaints,0.3545,Delta,it seems almost inconceivable that sitting a 5 year old alone is considered okay. but this guy thinks so.,@JetBlue it seems almost inconceivable that sitting a 5 year old alone is considered okay. But this guy thinks so. http://t.co/q9n6NZYSpK
569660648738697216,negative,0.6917,Can't Tell,0.3834,American,is that something the crew on the current leg can request of the gate team on the next leg?,@AmericanAir is that something the crew on the current leg can request of the gate team on the next leg?
569115097198690305,negative,1.0,Lost Luggage,1.0,United,terrible illogical re-route after cancelled flightled connection. then made me pay to check bag. then lost bag. #ual,@United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual
569760267485122560,negative,1.0,Late Flight,0.6659999999999999,US Airways,pls get me back to tallahassee:( no one should ever have to be stranded in gainesville for this long😒,@USAirways pls get me back to Tallahassee:( no one should ever have to be stranded in Gainesville for this long😒
569664787946164224,negative,1.0,Can't Tell,0.6613,American,we are through. i can quit you. i am. the nonsense &amp; lies are a colossal infringement you can no longer get away with,@AmericanAir we are through. I can quit you. I am. The nonsense &amp; lies are a colossal infringement you can no longer get away with
569940147615113216,negative,1.0,Customer Service Issue,1.0,American,"way to suck at customer service, dallas is trapped in an ice storm but you didn't cancelled flight 7am flight &amp; been on hold all day.","@AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight &amp; been on hold all day."
568779311261622272,negative,1.0,Late Flight,1.0,US Airways,"that the flight was delayed &amp; closed the doors only to tell us we would not be leaving for an hour and a half. bad, bad service","@USAirways that the flight was delayed &amp; closed the doors only to tell us we would not be leaving for an hour and a half. Bad, bad service"
568105844174397440,neutral,1.0,,,Southwest,lemme come to #destinationdragons 😭😭😭 this university student could use a break from all these books.,@SouthwestAir lemme come to #DestinationDragons 😭😭😭 this university student could use a break from all these books.
568487677114363904,positive,1.0,,,Delta,we made it safe and sound. thank you for the safe travels.,@JetBlue we made it safe and sound. Thank you for the safe travels.
569843749230133248,negative,0.6458,Can't Tell,0.6458,US Airways,: we suck -- and pass the savings on to us! #usairwaysfail,@USAirways : We Suck -- And Pass the Savings on to Us! #usairwaysfail
567834021293596672,positive,1.0,,,US Airways,flying high thanks!,@USAirways flying high thanks!
569588591602458624,negative,1.0,Customer Service Issue,1.0,American,how do i change my flight if the phone system keeps telling me that the representatives are busy?,@AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy?
569888183409893377,neutral,0.6739,,,Delta,"i know there's no actual 'mile high' club, but surely there's something i can join ;-)","@JetBlue I know there's no actual 'mile high' club, but surely there's something I can join ;-)"
568531035723603968,positive,0.6607,,,Southwest,me &amp; are best friends because of . any chance we could get tickets to #destinationdragons ?,@SouthwestAir me &amp; @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ?
570297185704812545,neutral,1.0,,,US Airways,i need help about a ticket. dm me,@USAirways I need help about a ticket. DM me
568210087212388353,neutral,1.0,,,Southwest,any info on #destinationdragons ?? me &amp; need to know..,@SouthwestAir @Imaginedragons any info on #DestinationDragons ?? me &amp; @sammi_jon3s need to know..
569697701098602497,negative,1.0,Lost Luggage,1.0,American,i was worried when my bag went san to dca 24 hours before me. but our reunion was an organized breeze!,@AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized  breeze! http://t.co/uOARyQ98PU
568571758627790849,neutral,1.0,,,Delta,any idea when november-december 2015 travel opens up?,@JetBlue any idea when November-December 2015 travel opens up?
569387570364198913,negative,1.0,Customer Service Issue,1.0,US Airways,hooray! i've now been on hold for over an hour. i've never loved southwest more.,@USAirways Hooray! I've now been on hold for over an hour. I've never loved Southwest more.
568192567348604928,negative,1.0,Customer Service Issue,1.0,United,why does it cost $547 to change the city of origin when the same flight on costs $165 #customerservicefail,@united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail
568941140415803393,negative,1.0,Can't Tell,1.0,US Airways,u are the worst airline ever figure out the merger #dontmakemegooutside,@USAirways @AmericanAir u are the worst airline ever figure out the merger #dontmakemegooutside
568927631103696896,negative,1.0,Late Flight,1.0,United,"not the case. now delayed due to ""mechanical issues with no update on departure time"". just cancelled flight the goddamn flight so i go delta","@united not the case. Now delayed due to ""mechanical issues with no update on departure time"". Just Cancelled Flight the goddamn flight so I go delta"
568919118193291264,negative,1.0,Late Flight,1.0,Delta,. yes and not boarding at 6:44. good luck with that. push wheels up to reality. dare you.,.@JetBlue yes and not boarding at 6:44. Good luck with that. Push wheels up to reality.  Dare you.
568522747501895680,neutral,1.0,,,United,what delivery service do you use? i'd like to call them myself.,@united What delivery service do you use? I'd like to call them myself.
570037336886546432,positive,1.0,,,United,yes!! thanks so much!!! 💜“: we see you spoke with our reservations team and they've reinstated the flight. thanks. ^ey”,Yes!! Thanks so much!!! 💜“@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY”
569800909942886400,negative,1.0,Customer Service Issue,1.0,American,love how you can't get an agent on the phone and the automated system hangs up on you,@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you
568855468975759360,negative,1.0,Bad Flight,0.674,United,thanks...seat made for a 6 year old and a broken tv. 20 flights/year...my last on your airline.,@united Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline.
568569662717313024,positive,1.0,,,Delta,thanks so much!! ❤️✨ very relaxing flight!,@JetBlue thanks so much!! ❤️✨ very relaxing flight!
569564824939556864,negative,1.0,Can't Tell,0.67,Delta,something to think about when you are dealing with people!!!!! just wrong. no excuses. figure it out &amp; expect the unexpected,@JetBlue Something to think about when you are dealing with PEOPLE!!!!!  Just wrong.  No excuses. Figure it out &amp; expect the unexpected
569233400592257024,negative,1.0,Customer Service Issue,0.6942,Southwest,any particular reason it's 20+ minutes and counting to speak to a human being?,@SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?
569924418320740352,negative,1.0,Can't Tell,1.0,Delta,"well, now i'll make sure to never fly jetblue","@JetBlue well, now I'll make sure to never fly JetBlue"
568497542100586497,negative,1.0,Customer Service Issue,0.6781,United,i see you tweeting as little as 7 min ago. are you just ignoring my cs request? #cantlogoutofunitedwifi,@united I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi
568219452929662976,positive,0.6634,,,Delta,love it. they're cute,@JetBlue @T5Sparrow Love it. They're cute
568175323470290944,positive,1.0,,,US Airways,marsha m. at myrtle beach is the greatest! she deserves all the respect and praise there is! #thankyouforeverything,@USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything
569984682873352192,positive,1.0,,,Southwest,never got to the strip that fast before. stoked for special show tonight! thx again !,Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp
569920508923215872,negative,0.679,Can't Tell,0.679,United,that's not even an apology,@united that's not even an apology
569316516321202176,negative,0.6569,Flight Booking Problems,0.3317,US Airways,"i need help. in air on #717 to clt from phl. conf: d1mqf5 need confirmed on #1776 to bna at 10:30. been bumped all day, need home","@USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home"
569330414193483776,positive,0.6753,,,Southwest,male flight attendant on flight 3913 from orlando to indy was amazing! he needs a raise 👍 had the best experience with him,@SouthwestAir male flight attendant on flight 3913 from Orlando to Indy was AMAZING! He needs a raise 👍 Had the best experience with him
569910395667935232,negative,1.0,Customer Service Issue,0.6424,American,no i was not given the choice by the rep meelan (uk aa contact center) to escalate flight to a supervisor and had to book with change,@AmericanAir No I was not given the choice by the rep Meelan (UK AA Contact Center) to escaLate Flight to a supervisor and had to book with change
568210563991363584,negative,0.6737,Can't Tell,0.6737,United,i have talked to them...on standby for tomorrow but it doesn't look good. may have to stay here till friday &amp; that's not guaranteed,@united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday &amp; that's not guaranteed
568706817980796928,negative,0.6889,Late Flight,0.3465,United,how are you going to rectify this? please direct me to your complaints department #stickingtodelta,@united how are you going to rectify this? Please direct me to your complaints department #stickingToDelta
569323082701275138,negative,1.0,Customer Service Issue,0.7148,Virgin America,too bad you say it takes 10 to 14 days via your confirmation email. when i inquired after 3 weeks you claim 6 to 8 weeks!,@VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!
568440004281823233,negative,1.0,Bad Flight,0.6517,US Airways,we on on the flight from phf to clt. at the terminal but can't get off plane yet. need to get on iah flight.,@USAirways we on on the flight from phf to clt. At the terminal but can't get off plane yet. Need to get on iah flight.
569512714961362944,negative,1.0,Late Flight,1.0,United,": flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks","@united : flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks"
569581828258078721,negative,1.0,Cancelled Flight,1.0,US Airways,spent 1.5 hours in line trying to get on a flight home tonight only for it to be cancelled flightled an hour late flightr. not even snowing at dca,@USAirways spent 1.5 hours in line trying to get on a flight home tonight only for it to be Cancelled Flightled an hour Late Flightr. Not even snowing at DCA
567725163077070848,negative,0.6496,Bad Flight,0.3416,United,didn't get her name. she was not in our group. she was sitting behind us. think it was window seat #40? we only overheard...,@united didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat #40? We only overheard...
568724024362037248,neutral,0.6907,,,Delta,is it june yet? 😊,@JetBlue Is it June yet? 😊
569169887689641984,negative,1.0,Flight Booking Problems,0.6737,United,i am not digging the new mileage earning plan. i would earn about 1/3 of the miles i do now. any changes to the award ticket prices?,@united I am not digging the new mileage earning plan. I would earn about 1/3 of the miles I do now. Any changes to the award ticket prices?
568844078730727424,negative,1.0,Flight Booking Problems,0.6333,United,"i log in, view reservations, try view specific reservation &amp; takes me back to login page,","@united I log in, view reservations, try view specific reservation &amp; takes me back to login page,"
568427565003599872,negative,0.6788,Can't Tell,0.6788,Southwest,when you enter every contest for #destinationdragons and lose :(,@SouthwestAir when you enter every contest for #DestinationDragons and lose :(
568465710629826560,positive,0.6639,,,United,you're welcome.,@united You're welcome.
567810786576576512,neutral,1.0,,,Delta,"flight 1133 (n353jb) ""blue la la"" departs enroute to san juan international airport","@JetBlue Flight 1133 (N353JB) ""Blue La La"" departs @mco enroute to San Juan International Airport http://t.co/SWZm2fX3nu"
569959200891252736,neutral,0.6429,,,Delta,yasssss. da fuccc- rt : our fleet's on fleek.,YASSSSS. Da Fuccc- RT @JetBlue: Our fleet's on fleek. http://t.co/oAJ5mnuchA
570045393565691904,positive,1.0,,,Virgin America,"done and done! best airline around, hands down!","@VirginAmerica @freddieawards Done and done! Best airline around, hands down!"
568068216972423169,negative,1.0,Lost Luggage,1.0,United,we have been told that it's lost...you guys don't know where it is,@united we have been told that it's lost...you guys don't know where it is
569882830328569856,negative,0.6275,Cancelled Flight,0.3166,American,"when do you anticipate decisions for cancelled flightlations at dfw tomorrow morning? need to rearrange hotel reservations, etc. asap!","@AmericanAir  when do you anticipate decisions for Cancelled Flightlations at DFW tomorrow morning? Need to rearrange hotel reservations, etc. ASAP!"
568103618500530176,neutral,1.0,,,United,#sfo #clearvision #tv4u @ united terminal sfo airport,@united #sfo #ClearVision #TV4U @ United Terminal SFO Airport http://t.co/Q9bYn9pCTf
568560786756366336,neutral,0.6907,,0.0,Delta,guess i'll wait another 24 hrs in hopes rate goes down &amp; is more reasonable. fingers crossed. cutting it close to my travel dates.,@JetBlue Guess I'll wait another 24 hrs in hopes rate goes down &amp; is more reasonable. Fingers crossed. Cutting it close to my travel dates.
569693689766907904,neutral,1.0,,,United,what are the chances of my flight to ewr from pit being cancelled flighted tomorrow?,@united What are the chances of my flight to EWR from PIT being Cancelled Flighted tomorrow?
570160394494480384,negative,1.0,Lost Luggage,1.0,United,thanks for remembering to load my bag onto my connecting flight. oh wait you forgot. iceland should be fun with no clothes....,@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes....
568406334787457024,neutral,1.0,,,United,trying to locate passenger that landed 2 hrs ago in ua938. can you assist? is flight still in customs? please help,@united Trying to locate passenger that landed 2 hrs ago in @HeathrowAirport UA938. can you assist? Is flight still in customs? PLEASE help
569607114462793730,neutral,0.6772,,,Southwest,check out our 1st grader's school science fair project. she loves flying on southwest airlines.,@SouthwestAir check out our 1st grader's school science fair project. She loves flying on Southwest Airlines. http://t.co/BaYePZkMiz
567925054853496832,neutral,1.0,,,United,"i am flying from msp to dxb, my child will turn 2 during the trip do i have to buy a return ticket for my child?","@united I am flying from msp to dxb, my child will turn 2 during the trip do I have to buy a return ticket for my child?"
568629791869394945,negative,1.0,Bad Flight,1.0,Southwest,"my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. beyond frustrated","@SouthwestAir my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated"
569924393976987649,negative,1.0,Can't Tell,0.6528,Southwest,a companion pass flyer to other airlines because it's being abused @ every airport...,@SouthwestAir a companion pass flyer to other airlines because it's being abused @ every airport...
570057855358935043,negative,1.0,Customer Service Issue,1.0,American,i had an advantage # and you deactivated it. i don't think you should deactivate a customers acct without their knowledge #help,@AmericanAir I had an advantage # and you deactivated it. I don't think you should deactivate a customers acct without their knowledge #help
569953628687101954,positive,0.6826,,0.0,American,thank you. they are processing my refund.,@AmericanAir thank you. They are processing my refund.
569504366006132736,negative,1.0,Lost Luggage,1.0,United,lost my luggage from atl to hdn luggage in denver and said will deliver my luggage to hdn airport claim# hdndl11785,@united @delta lost my luggage from ATL to  hdn luggage in denver and said @united will deliver my luggage to HDN airport claim# hdndl11785
569596156927303681,negative,1.0,Late Flight,0.6742,American,"30 minutes flight from okc and then make us wait, 30 minutes cause the gate isn't empty. #epicfail #poorplanning","@AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty.  #epicfail #poorplanning"
569364374755930112,negative,1.0,Late Flight,1.0,United,how can u not have gate ready or gate agent for going on hour two,@united how can u not have gate ready or gate agent for going on hour two
569578439797313536,neutral,1.0,,,Delta,the whole plane. flight 561 from lga to pbi,@JetBlue the whole plane. Flight 561 from LGA to PBI http://t.co/4Ktk2hsmGy
569674349734711296,negative,1.0,Can't Tell,0.3444,Delta,by far the worst airline in terms of service at jfk.,@JetBlue by far the worst airline in terms of service at jfk.
569891790343569408,negative,1.0,Customer Service Issue,0.6513,American,no. i was told i got put on another flight and that i would get an email. still haven't gotten one yet.,@AmericanAir No. I was told I got put on another flight and that I would get an email. Still haven't gotten one yet.
569601363799359488,negative,0.9553,Flight Attendant Complaints,0.9553,American,should reconsider #usairways acquisition. flight 1843 aa gold flyers insulted by attendant for hanging jacket!,@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!
570174713072369664,neutral,1.0,,,Delta,"flight 1447 (n351jb) ""jblu"" arrives at following flight from westchester county airport","@JetBlue Flight 1447 (N351JB) ""JBLU"" arrives at @FlyTPA following flight from Westchester County Airport http://t.co/xX2M2jxQep"
569261063406882816,negative,1.0,Flight Booking Problems,0.6596,United,u guys did it again changed ages and double booked seats so i had to i've even though i have platinum and the other person none,@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none
567778703959408641,negative,1.0,Cancelled Flight,0.6684,United,"no, it was 2 flight cancelled flightlations (one due to weather, one mechanical) paid own hotel, bag held in transfer. no voucher/compensation","@united no, it was 2 flight Cancelled Flightlations (one due to weather, one mechanical) paid own hotel, bag held in transfer. No voucher/compensation"
569947033857069057,neutral,0.6582,,0.0,US Airways,trying to chg ticket for staff member leaving org before she can fly.we're a nonprofit-can't you make an exception?,@USAirways @AmericanAir trying to chg ticket for staff member leaving org before she can fly.We're a nonprofit-can't you make an exception?
569834720424361985,neutral,1.0,,,United,- group 2 line gets longer every week. almost no one left for groups 3-5 anymore. time to make explorer card group 3?,@united - Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3?
568807823187976193,positive,0.6667,,,Delta,i'm #makingloveoutofnothingatall on my #brandloveaffair to #lax,@JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https://t.co/kdHRUF54sW
569698937281470464,negative,0.6737,Customer Service Issue,0.6737,US Airways,and i can't get through on any phones,@USAirways and I can't get through on any phones
570306133677760513,neutral,1.0,,,Virgin America,what said.,@VirginAmerica What @dhepburn said.
569439674294337536,positive,1.0,,,Delta,thanks! see you soon!,@JetBlue Thanks! See you soon!
567742912579272704,negative,1.0,Lost Luggage,1.0,US Airways,"it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation","@USAirways it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation"
569540405676654592,negative,0.68,Customer Service Issue,0.35,Virgin America,- your site seems a little wonked right now. may want to have a look. tried on two browsers. no css?,@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2
570034025148108800,negative,0.7206,Late Flight,0.7206,American,3611 was supposed to depart at 5:10pm central. about ready to close the door at 7:34pm central.,@AmericanAir 3611 was supposed to depart at 5:10pm central.  About ready to close the door at 7:34pm central.
569721575492194304,negative,0.7134,Late Flight,0.7134,American,not anymore.,@AmericanAir not anymore.
568755032138469376,negative,1.0,Can't Tell,0.3513,Southwest,thanks for leaving me hanging here. #destinationdragons flights all fucked up now. no help?!,@Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?!
569855773951561728,neutral,1.0,,,Southwest,pls help baby hannah get the life saving surgeries she requires.she needs your help.pls donate/rt,@SouthwestAir Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/v4ZVUGMkJw
567800801248161792,neutral,0.6479,,0.0,Southwest,"i'm scheduled to come back tomorrow, finally but i don't know swa hasn't flown out of yet but has","@SouthwestAir I'm scheduled to come back tomorrow, finally but I don't know SWA hasn't flown out of @Fly_Nashville yet but @Delta has"
568885581297651713,neutral,0.6491,,0.0,United,"not waiving change fees with the snow storm coming tomorrow? iad is under winter storm warning tomorrow already, what's up?","@united Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already, what's up?"
568228749696577536,positive,1.0,,,United,"very good flight, thank you!","@united Very good flight, thank you!"
567799935173947392,negative,1.0,Can't Tell,0.6406,United,i am furious. you're firm is a disgrace. despite all our efforts you did zero to protect our daughter. all alone at night # united,@united I am furious.  You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night # United
569813752268374016,neutral,0.6596,,0.0,United,"basically, i need to leave from hawaii late flight evening (midnight) and get back to philly late flight monday night. most trips get me in tues","@united basically, I need to leave from Hawaii Late Flight evening (midnight) and get back to Philly Late Flight Monday night. Most trips get me in Tues"
569276864260255745,negative,1.0,Bad Flight,0.365,Southwest,please refund my ticket. what a terrible experience. #southwestfail,@SouthwestAir please refund my ticket. What a terrible experience. #southwestfail
569221213026971649,positive,1.0,,,Southwest,that's an awesome library.,@SouthwestAir That's an awesome library.
569416670340636672,negative,1.0,Cancelled Flight,0.6729,US Airways,we appreciate auto rescheduling our cancelled flightled flight-- but you have nothing sooner than tuesday? can fly into alternate loc?,@USAirways we appreciate auto rescheduling our Cancelled Flightled flight-- but you have nothing sooner than Tuesday? can fly into alternate loc?
569222694778105857,positive,1.0,,,Delta,thank you! i'm excited to fly with you for the first time.,@JetBlue thank you! I'm excited to fly with you for the first time.
569397314240049152,negative,1.0,Can't Tell,0.7158,United,screws up again...to be expected! never again!,@united screws up again...to be expected! NEVER AGAIN!
568929490929377281,neutral,1.0,,,Southwest,"$192 rndtrp 4/30-5/5 "": rt : if you're trying to make travel reservations for vegas on may 2nd it's too late flight""","@SouthwestAir $192 rndtrp 4/30-5/5 ""@DJQ_KC: RT @djimpact: If you're trying to make travel reservations for Vegas on May 2nd it's too Late Flight"""
569512239209824256,negative,1.0,Customer Service Issue,0.6812,Delta,woulda been nice of you to let us know that or post it!!! your boards still show the flight on time!!!,@JetBlue woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!!
569294599614803968,negative,1.0,longlines,0.6822,US Airways,hell is terrible gate agents. and a three hour wait at the gate.,@USAirways hell is terrible gate agents. And a three hour wait at the gate.
569477692166316033,negative,1.0,Customer Service Issue,1.0,Virgin America,is it normal to receive no reply from central baggage #baggageissues #smh,@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh
568205117368836096,negative,1.0,Can't Tell,0.6647,United,a change fee of $200. same exact flight from atl-hou is $165. why a charge of $574? the math doesn't add up.,@united A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up.
568788849440063489,negative,1.0,Can't Tell,0.6942,US Airways,suppose i need to tweet everyone how horrible your airline is for you to take notice. let me try that route.,@USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route.
570258656383639553,neutral,1.0,,,American,second pic from cdg?,@AmericanAir second pic from CDG?
568165349004316672,negative,1.0,Cancelled Flight,1.0,United,just informed you don't reimburse for issues due to weather. this is why your flights keep getting cancelled flightled--thor hates you,@united just informed you don't reimburse for issues due to weather. this is why your flights keep getting Cancelled Flightled--Thor hates you
569116399039344640,negative,1.0,Customer Service Issue,0.6536,United,"it isnt simple issue, generally how you set up check in/baggage policies at logan and general unhelpfulness of employees in early am","@united It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM"
568192660923666433,negative,0.6522,Late Flight,0.3579,Delta,whoa! no tag and you still saw my tweet. flight 105 jfk to chicago. trying to get home to see my little brother wrestle!,@JetBlue Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle!
569976030708047872,positive,1.0,,,American,delaney and shawn at dfw showed exceptional customer service today. will happily choose aa whenever possible now! thank you!,@AmericanAir Delaney and Shawn at DFW showed exceptional customer service today. Will happily choose AA whenever possible now! Thank you!
569263496560422912,positive,1.0,,,US Airways,i hope i get the opportunity to join the team with this job opening!,@USAirways i hope i get the opportunity to join the team with this job opening!
570305098557091840,neutral,0.6472,,0.0,Delta,"update on flight 462 would be appreciated when you have time, thanks","@JetBlue update on Flight 462 would be appreciated when you have time, thanks"
568128390487789568,positive,1.0,,,Delta,thanks. line moved quick. already done.,@JetBlue thanks. Line moved quick. Already done.
569959737246109696,negative,1.0,Customer Service Issue,0.636,Delta,not helping since there's a bunch of us trying to get off at the same time.,@JetBlue Not helping since there's a bunch of us trying to get off at the same time.
569598406181695488,negative,1.0,Customer Service Issue,1.0,American,"i was also told by agents my issues ""aren't their prob"" k fine. i get it. but have some compassion 4 others dealing w/this!!!","@AmericanAir i was also told by agents my issues ""aren't their prob"" K fine. I get it. But have some compassion 4 others dealing w/this!!!"
569739154600300544,negative,1.0,Lost Luggage,1.0,American,"i am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service","@AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service"
570074833993670657,negative,1.0,Customer Service Issue,1.0,United,"better train your support staff with appropriate decorum, consider revisiting your terrible ""provide a death certificate' policy","@united better train your support staff with appropriate decorum, consider revisiting your terrible ""provide a death certificate' policy"
568976322032087041,negative,1.0,Late Flight,1.0,Southwest,"sucks. passengers leaving the plane to make room luggage, checking luggage and getting back on. delayed flights to same city.","@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city."
568438645591384064,negative,1.0,Bad Flight,0.6505,US Airways,i'm a chairman who was in 1st class on both my flights today. system cancelled flightled my tickets and kicked me out of 1st.,@USAirways @AmericanAir I'm a chairman who was in 1st class on both my flights today. System Cancelled Flightled my tickets and kicked me out of 1st.
569260955953176578,negative,1.0,Customer Service Issue,1.0,Delta,"i now learned that customer service at sxm works for the airport, not jetblue. they need a supervisor to do anything.","@JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything."
567984939221852160,negative,1.0,Customer Service Issue,0.6688,United,it has now been 16 days since i applied for my compensation? y have i had no correspondence,"@united it has now been 16 days since i applied for my compensation?

Y have i had no correspondence"
569632550873915392,negative,1.0,Lost Luggage,0.6526,United,we waited 40 min for our bags after a 45 min flight #nomorecheckedbags,@united We waited 40 min for our bags after a 45 min flight #nomorecheckedbags
570259131879309312,neutral,0.6466,,0.0,United,it was last night's 1235/ord-lga.,@united It was last night's 1235/ORD-LGA.
568780228648144896,negative,1.0,Late Flight,1.0,US Airways,"need to learn operations. sit a plane overnight at #gsp, and not realize there's a mech problem. then delay flight 3 1/2 hours!","@Usairways need to learn operations. Sit a plane overnight at #gsp, and not realize there's a mech problem. Then delay flight 3 1/2 hours!"
567746540903493632,negative,1.0,Bad Flight,1.0,United,not fast enough. no excuse for service between big hubs to have such outdated craft. southwest has wifi. this is awful.,@united Not fast enough.  No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful.
569635389289459712,negative,1.0,Can't Tell,0.3684,United,". 5 hours, 3 gates, and 3 planes late flightr still not an update, explanation, or apology to be had. #worstairlineever #unitedairlines",". @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines"
568583360811016192,neutral,1.0,,,United,sent dm's,@united sent DM's
567780426601996288,positive,0.6629999999999999,,,United,is expiring the offer to buy or transfer #united #mileageplus miles with discount? many offers during a year,Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG
567728800864010242,negative,1.0,Customer Service Issue,1.0,Delta,busy due to storm but customer service should always be on point. more so now than ever #getittogether,@JetBlue busy due to storm but customer service should always be on point. More so now than ever #getittogether
568154816414789632,negative,1.0,Cancelled Flight,1.0,US Airways,i realize the weather but day after day our flights keep getting cancelled flighted. please prioritize ur passengers and help them,@USAirways I realize the weather but day after day our flights keep getting Cancelled Flighted. Please prioritize ur passengers and help them
570101666571288576,neutral,0.6685,,0.0,American,- reference number to this request: 1-3001408092,@AmericanAir - Reference number to this request: 1-3001408092
569454641320062976,negative,1.0,Customer Service Issue,0.6783,United,you told me you changed my flight and im in the ottawa airport and ac cant find my reservation! whats wrong with you,@united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you
568828543423123456,negative,1.0,Can't Tell,0.6629999999999999,United,i can tell you. your airline has lost mine and my families business. this day and age message through twitter travels fast.,"@united I can tell you. Your airline has lost mine and my families business. 
This day and age message through Twitter travels fast."
567865403101298688,neutral,1.0,,,Southwest,"still haven't been able to get through, thanks for responding","@SouthwestAir still haven't been able to get through, thanks for responding"
570001183600812033,neutral,1.0,,,American,no snow in st. louis. cold but no snow. hub flights welcome.,@AmericanAir No snow in St. Louis. Cold but no snow. Hub flights welcome.
569699607707398146,negative,1.0,Cancelled Flight,1.0,American,"i hope it takes you 6 hours to get home when it should take 20. my flight was cancelled flightled because they ""couldn't staff the plane""","@AmericanAir i hope it takes you 6 hours to get home when it should take 20. my flight was Cancelled Flightled because they ""couldn't staff the plane"""
569496193249767424,negative,1.0,Cancelled Flight,0.6684,US Airways,our flight was cancelled flightled &amp; chaos abounds. i am in good humour. please give me free everything to appease me.,@USAirways Our flight was Cancelled Flightled &amp; chaos abounds. I am in good humour. Please give me free everything to appease me.
568380045431058432,negative,0.6545,Flight Attendant Complaints,0.3477,United,ruth was very helpful in re-routing us to punta cana when dulles connection failed. other reps- not so helpful.,@united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful.
569525684864983041,negative,1.0,Late Flight,1.0,Delta,"when it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as ""on time"" #updateyourwebsite #489","@JetBlue When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as ""on time"" #updateyourwebsite #489"
569974508435562496,negative,1.0,Customer Service Issue,0.6412,American,"no. booked seat in dallas, live in dallas. real nice that your gate agent had exit row available told me they weren't available","@AmericanAir no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available"
569524026294571008,negative,1.0,Flight Booking Problems,0.7149,US Airways,7 hours for my friend to rebook his trip to korea after cancelled flightled a connecting flight to chicago = idiotic.,@USAirways @Expedia 7 Hours for my friend to rebook his trip to Korea after @USAirways Cancelled Flightled a connecting flight to Chicago = IDIOTIC.
568856846523502594,negative,1.0,Late Flight,1.0,Southwest,"4 hour delay in atl due to ""air traffic control""....love missing an entire day of my vacation #unhappycustomer #mytimeismoney","@SouthwestAir 4 hour delay in ATL due to ""air traffic control""....love missing an entire day of my vacation #unhappycustomer #mytimeismoney"
567761644802293760,positive,1.0,,,Delta,- bluemanity brought tears to my eyes. jetblue' s commitment to giving back to the crewmembers and the community is aww inspiring!,@JetBlue - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring!
570299331707854848,neutral,0.6681,,0.0,Southwest,can you update me on the emergency landing in jacksonville right now? #parentsonboard,@SouthwestAir can you update me on the emergency landing in Jacksonville right now? #parentsonboard
569957000752140290,negative,1.0,Can't Tell,0.6874,American,unacceptable. it's clear losing just one customer doesn't matter to american but how many more bankruptcies will it take,@AmericanAir unacceptable. It's clear losing just one customer doesn't matter to American but how many more bankruptcies will it take
569611482234687488,positive,1.0,,,American,fantastic support by the twitter team. i appreciate it. thanks again.,"@AmericanAir 

Fantastic support by the Twitter team. I appreciate it. Thanks again."
567922347669262336,negative,1.0,Flight Attendant Complaints,1.0,United,flight 512 had sime of the rudest flight attendants. i was run over by the drink card and had a flashlight dropped on me. #noapology,@united Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology
569320520728113152,positive,1.0,,,Delta,thanks so much. can't wait to fly with you guys :),@JetBlue thanks so much. Can't wait to fly with you guys :)
569651816197169153,negative,0.6451,Cancelled Flight,0.3618,American,yes. we spent the whole day talking to agents and someone finally offered to let him stay in a hotel,@AmericanAir yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel
569258544714911746,positive,0.6879,,0.0,US Airways,"thank you! it's # 1875 from bwi, keep seeing different stats, from delayed to awaiting take off to delayed...","@USAirways thank you! It's # 1875 from BWI, keep seeing different stats, from delayed to awaiting take off to delayed..."
569620643810926592,neutral,1.0,,,American,"i have an issue that requires a bit more than a tweet to explain, do y’all have an email?","@AmericanAir I have an issue that requires a bit more than a tweet to explain, do y’all have an email?"
568080133195755520,negative,0.6987,Flight Booking Problems,0.6987,United,"but why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned ""confirmed"" certificates?","@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned ""confirmed"" certificates?"
569966076047437824,neutral,0.6421,,0.0,American,thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up?,@AmericanAir Thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up? http://t.co/PfseNJk5Pw
570019099268358144,negative,1.0,Can't Tell,0.6496,American,"why doesn't anyone make a better effort to retain customers. it should be an easy fix, i just want to travel aa.","@AmericanAir Why doesn't anyone make a better effort to retain customers. It should be an easy fix, I just want to travel AA."
570291866530398208,neutral,1.0,,,United,and what am i suppose to do with that number?,@united and what am I suppose to do with that number?
569258454633701376,positive,0.6522,,0.0,United,"as a million miler with ua, and flying almost every week i observe gate and flight crews committed to good operations","@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations"
568974423358726144,negative,1.0,Late Flight,1.0,Southwest,flight to san diego is delayed per usual.. take me home!,@SouthwestAir flight to San Diego is delayed per usual.. take me home!
568284515728302080,negative,1.0,Lost Luggage,1.0,Southwest,i spoke to soon... my bag was lost.. :(,@SouthwestAir I spoke to soon... My bag was lost.. :(
568444091836604416,negative,1.0,Bad Flight,0.34,US Airways,left us. had to stay on other flight until they got bags off. this sucks. had to run with a baby and bags!,@USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!
570301929580048385,neutral,1.0,,,American,i did,@AmericanAir I did
569621991852019713,positive,1.0,,,Delta,"for the record, that was less than a 10-minute turnaround time for the answer from the question. jetblue rocks!","@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question.  JetBlue rocks!"
569968197224439809,neutral,0.6598,,0.0,Delta,two rows,@JetBlue two rows
567781757274292224,negative,1.0,Cancelled Flight,0.6606,US Airways,2.5 hours late flightr and the flight has been cancelled flightled. you gotta work on your internal communication skills.,@USAirways 2.5 hours Late Flightr and the flight has been Cancelled Flightled. You gotta work on your internal communication skills.
569715074505420802,negative,1.0,Lost Luggage,1.0,American,lost luggage on flight yesterday morning #miami to #newyork #lga no response and no luggage more than 37 hrs ltr,@AmericanAir lost @LeslieWolfson luggage on flight yesterday morning #Miami to #NewYork #LGA no response and no luggage more than 37 hrs ltr
568140595580919808,negative,0.6578,Lost Luggage,0.6578,United,my friend lost luggage on flight 1547. what to do?,@united my friend lost luggage on flight 1547. What to do?
570092530236149761,negative,1.0,Flight Booking Problems,0.6527,American,there are only 24 hours to cancelled flight or change itineraries booked online and that 24 hours is just about over. impossible scenario,@AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario
570027031326535680,negative,0.7038,Flight Booking Problems,0.3613,American,i need assistance reflight booking problems a flight from dfw to lit,@AmericanAir I need assistance reFlight Booking Problems a flight from dfw to lit
569627784626229248,negative,1.0,Cancelled Flight,1.0,American,"3231dtw to lag at 4:45. flight cancelled flightled with no notice. given a voucher to a dirty hotel, with no food vouchers or apology.","@AmericanAir 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology."
567732284959113216,negative,1.0,Flight Attendant Complaints,0.7033,United,btw is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? +,@united BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? +
569703866997952512,negative,0.6556,Can't Tell,0.6556,American,ratchet airway!. ......,@AmericanAir @Cowboycerrone  ratchet airway!. ......
569395649310883840,negative,1.0,Bad Flight,0.6484,United,why don't you allow families with small children to board first anymore? our next flight will be on another airline...,@united why don't you allow families with small children to board first anymore? Our next flight will be on another airline...
570309340952993796,neutral,1.0,,,US Airways,is a dm possible if you aren't following me?,@USAirways is a DM possible if you aren't following me?
569708269943418880,negative,1.0,Customer Service Issue,1.0,American,you can't change my flights and not have enough operators to handle calls.... #unacceptable #americanairlines,@AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines
569946219826548736,neutral,1.0,,,Southwest,could you please tell me if there is a way to add a rr# to a flight that already took place?,@SouthwestAir could you please tell me if there is a way to add a RR# to a flight that already took place?
568611474416906240,negative,1.0,Bad Flight,0.6353,Delta,i appreciate the quick response but how can no one go outside to check temp so we can leave in buf #currentlysittingontarmac,@JetBlue I appreciate the quick response but how can no one go outside to check temp so we can leave in BUF #currentlysittingontarmac
568958227888500736,negative,1.0,Late Flight,1.0,United,stuck in houston because you can't seem to get a plane to the destination on time in perfect flying conditions.,@united Stuck in Houston because you can't seem to get a plane to the destination on time in perfect flying conditions.
569913667476549632,negative,1.0,Can't Tell,0.3408,Delta,"for one way, not letting me select to city....strange...and now some fairs look ""normal"" ????","@JetBlue For one way, not letting me select TO city....strange...and now some fairs look ""normal"" ????"
567807333498355713,neutral,0.6773,,0.0,Delta,"it's for me, i spoke with a rep on the phone who suggested i ""voice a concern"" via ""email us"" on your site. i did a few moments ago","@JetBlue It's for me, I spoke with a rep on the phone who suggested I ""Voice a concern"" via ""Email us"" on your site. I did a few moments ago"
569682454757257216,negative,1.0,Can't Tell,1.0,US Airways,interesting you forward compliments but never complaints! world's worst airline #goingforgreatnessfail,@USAirways  Interesting you forward compliments but never complaints!  World's worst airline #GoingForGreatnessFAIL
570008612426289153,neutral,0.6774,,,Southwest,just left there friday!,@SouthwestAir  Just left there  Friday!
569519571314589696,neutral,1.0,,,Delta,do bags still fly free or have you started charging? thanks!,@JetBlue do bags still fly free or have you started charging? thanks!
569609163824713729,neutral,1.0,,,American,when is next lax jfk flight today,@AmericanAir when is next lax JFK flight today
569621047353450496,negative,1.0,Late Flight,1.0,Delta,third straight time that my flight has been delayed flying with you guys. this will be my last trip with you.,@JetBlue Third straight time that my flight has been delayed flying with you guys. This will be my last trip with you.
569616586178301952,negative,1.0,Customer Service Issue,0.3718,American,been rebooked for tomorrow. you failed to put me on dl flight today despite my asking and available seat. dl still available,@AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available
569748289945362435,negative,1.0,Flight Attendant Complaints,0.3435,United,also didn't ice the frozen metal walkway. wasted 40 minutes because no one knew how to do simple jobs.,@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.
569691858365915136,negative,1.0,Late Flight,0.7031,American,guys 5350 in dfw stuck at the gate for half an hour. do we pull the slide or what?,@AmericanAir guys 5350 in dfw  stuck at the gate for half an hour.  Do we pull the slide or what?
569616883734974464,negative,1.0,Late Flight,0.6633,Delta,thank you for the reply. would've appreciated communication before checking in about the delay. jetblue used to be my go-to,@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to
570195668850995200,negative,1.0,Bad Flight,0.6687,American,"i would love to say the same but it's not so much. 5hs flight, no internet, no personal a/c, 20yr old plane. #nofunatall","@AmericanAir I would love to say the same but it's not so much. 5hs flight, no internet, no personal A/C, 20yr old plane. #NoFunAtAll"
569639640170254336,negative,1.0,Customer Service Issue,1.0,United,customer service what's that???,@united customer service what's That???
568093443823693824,negative,0.6771,Bad Flight,0.6771,United,"i have a flight from omaha to chicago (en route to nyc) and they are seating me and my partner separate, please fix this res# ilc0hp","@united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP"
569492208203776000,neutral,0.7093,,0.0,US Airways,8am flight to mco canld &amp; resch 1:30.if we opt for 8 am depart tom will us air allow cng return day from sat to sun w/o penalty?,@USAirways 8am flight to mco canld &amp; resch 1:30.If we opt for 8 am depart tom will us air allow cng return day from sat to sun w/o penalty?
568861568609456128,negative,1.0,Lost Luggage,1.0,Southwest,one of my bags didn't make it to my destination. i have the claim ticket. any way to help out with a status on the location?,@SouthwestAir one of my bags didn't make it to my destination. I have the claim ticket. Any way to help out with a status on the location?
569147852217135104,negative,1.0,Customer Service Issue,0.6392,United,"i was, just very surprised it took over 15 mins. never experienced anything like that on 1k number","@united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number"
568925054089629696,positive,0.6721,,,Southwest,i will do just about anything to go to the vegas show please man,@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN
569175432702107648,positive,1.0,,,Southwest,"flight 3970, bna-rdu had the most excellent crew today","@SouthwestAir flight 3970, bna-rdu had the most excellent crew today"
567793423248547840,neutral,1.0,,,United,can you send me another confirmation email?,@united can you send me another confirmation email?
567671602280923136,positive,1.0,,,Delta,thanks! her flight leaves at 2 but she's arriving to the airport early. wedding is in vt in sept. grateful you fly to btv!! :),@JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :)
570274049118625792,negative,1.0,Bad Flight,0.3542,Southwest,"had to let us off the plane bc the toilets done even work! there goes my family vacay to playa del carmen, mexico! #neveragain","@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain"
567767997981671424,negative,1.0,Cancelled Flight,1.0,United,"flight 4567 have already been cancelled flightled once, been trying to get home two days. staff being very unhelpful.","@united flight 4567 have already been Cancelled Flightled once, been trying to get home two days. Staff being very unhelpful."
567745845781864449,positive,0.6923,,0.0,Southwest,"thank you, someone finally answered and was able to change my flight that was cancelled flighted bc of ice. thank you for response","@SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response"
569204255191490560,negative,0.6696,Bad Flight,0.34,United,let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened,@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf
568259593773518848,neutral,1.0,,,United,want to make my day? :) friend is premier &amp; i should be soon. any chance you can upgrade our two 10 hr leg of flights to ecom plus?,@united Want to make my day? :) Friend is Premier &amp; I should be soon. Any chance you can upgrade our two 10 hr leg of flights to ecom plus?
570079676204347394,negative,1.0,Customer Service Issue,0.7008,United,we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth,@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth
569865022031015937,negative,1.0,Cancelled Flight,0.6899,American,"it would be awfully nice if you could send an alert when my flight is cancelled flighted. no text, no email, no love...","@AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love..."
569640139288412160,negative,1.0,Cancelled Flight,0.6948,American,you cxl both my flights to/from dfw to cll w/o notice then treat me like trash on the phone and offer no compensation? wth?,@AmericanAir you cxl both my flights to/from DFW to CLL w/o notice then treat me like trash on the phone and offer no compensation? WTH?
569576074050473984,positive,0.6533,,,Delta,i only fly jet blue,@JetBlue I only fly Jet Blue
568927427847544833,negative,1.0,Lost Luggage,1.0,Delta,can you ask slc checkin/bag drop if they found a dark blue/blackish fit bit flex? would've lost it there around 445pm mt,@JetBlue can you ask SLC checkin/bag drop if they found a dark blue/blackish fit bit flex? Would've lost it there around 445pm MT
570283248301043712,negative,1.0,Flight Booking Problems,0.6606,Southwest,went to purchase a flight that i began processing not even 4 minutes earlier and the points had gone up - any help?,@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?
567814633047728128,negative,1.0,Customer Service Issue,0.6929,United,"thanks for that advice, so helpful. can't believe you guys actually charge people to ""fly"" united","@united thanks for that advice, so helpful. Can't believe you guys actually charge people to ""fly"" united"
568647808619659264,negative,1.0,Lost Luggage,1.0,Delta,- in ca for the weekend to attend a training camp; thanks for sending all my gear to fl; looks like this trip is a waste #nothappy,@JetBlue - In CA for the weekend to attend a training camp; thanks for sending all my gear to FL; looks like this trip is a waste #nothappy
569247769166266368,negative,0.7053,Bad Flight,0.7053,Virgin America,seats in row 8 don't recline should mention that on your website #soreback,@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback
570043114058076160,negative,1.0,Late Flight,1.0,US Airways,looks like a long trip from cancun to philly? 9 hours late flight? seriously?,@USAirways @PhilaCarService looks like a long trip from cancun to philly? 9 hours Late Flight? Seriously?
569626683139104768,negative,1.0,Flight Attendant Complaints,1.0,US Airways,just got off int. flight #799. your intentionally rude staff made for a horrible 8hr+ flight on an unsuitable plane.,@USAirways @AmericanAir Just got off Int. Flight #799. Your Intentionally rude staff made for a horrible 8hr+ flight on an unsuitable plane.
569816326744776705,neutral,1.0,,,United,someone should send a note to the revenue management team and ask about all the open bf and gf seats on 919.,@united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.
569963767066271744,negative,1.0,Late Flight,1.0,American,our flight aa 1338 is delayed out of providenciales and will be missing our connection aa 1651 in miami to sea. who do we call?,@AmericanAir our flight AA 1338 is delayed out of Providenciales and will be missing our connection AA 1651 in Miami to SEA. Who do we call?
568824821531996162,negative,0.688,Customer Service Issue,0.688,US Airways,i'm glad too. but i should not have to spend an hour to try and track down the basic information that you already have available.,@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available.
569598588378087426,negative,0.67,Flight Attendant Complaints,0.34,Southwest,now i'm so lucky for my forced good deed i get to be smashed between 2 huge ppl in the exit row. thank god i'm tiny. 😂💁,@SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. 😂💁
568484161356476416,negative,1.0,Lost Luggage,1.0,United,need to track lost luggage being shipped to me. need ph # for human. not automated 800-335-2247.,@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247.
569541848877957120,positive,0.6644,,0.0,United,thanks for the effort. i can get the earliest. though i will make a complaint for a refund as i am losing one business day tomorrow,@united thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow
568921968818270208,negative,1.0,Flight Attendant Complaints,1.0,United,your agents forced me to check a carry on bag. when i received my bag i found your crew had stolen from me. u lost my business!,@united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!
569566232803803136,negative,1.0,Late Flight,0.7141,United,"ah, so that's where the funds to fix the broken plane upon which i sat for 4 hrs on iah runway went.","@united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went."
569959283934277633,neutral,0.7158,,,Delta,just got the time to reply and share my thoughts in greater detail via web form.,@JetBlue Just got the time to reply and share my thoughts in greater detail via web form.
569459716906229760,neutral,0.6444,,,United,"sorry, . i accidentally populate flightd with you instead of . can't wait 'til ""u"" are the only ""u"" in the sky. #newamericanstinks","Sorry, @united. I accidentally popuLate Flightd with you instead of @USAirways. Can't wait 'til ""U"" are the only ""U"" in the sky. #NewAmericanStinks"
570277008216870912,negative,1.0,Cancelled Flight,1.0,Southwest,oh and now your company has caused us to lose an entire day of our vacation in cancun. de boarded waiting for another plane,@SouthwestAir oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane
569624406437306370,negative,1.0,Cancelled Flight,0.6659,US Airways,- flight was cancelled flightled to buf today. waited in line for 2+ hrs &amp; cus service was rude. no flight until tues. need to get to roc.,@USAirways - flight was Cancelled Flightled to Buf today. Waited in line for 2+ hrs &amp; cus service was rude. No flight until Tues. Need to get to ROC.
568600552814174208,positive,1.0,,,Delta,thank you. i really would have preferred jet blue. you guys have the best seats in the business.,@JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.
568411114448523264,negative,1.0,Late Flight,0.3483,US Airways,will try.. now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883),@USAirways @HirasmusBidragi will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883)
569308775435390976,negative,1.0,Bad Flight,1.0,United,"additionally, my husband paid for tv service &amp; it stopped working about halfway through the flight.","@united Additionally, my husband paid for tv service &amp; it stopped working about halfway through the flight."
569199095505690624,positive,0.6793,,0.0,United,"all flights cancelled flighted :( trip refunded without difficulty, staff extremely helpful, no complaints! way to handle bad weather!","@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!"
568826070897717250,negative,1.0,Lost Luggage,0.3535,US Airways,your staff at lax really messed up on this one. failing to scan my suitcase tag.,@USAirways your staff at LAX really messed up on this one. Failing to scan my suitcase tag.
569914468404035584,negative,0.6751,Late Flight,0.6751,American,boarded flight 2334 at 8:30am. now 11:40. still sitting on runway. lots o fun,@AmericanAir boarded flight 2334 at 8:30am.  Now 11:40.  Still sitting on runway.  Lots o fun
569862767236255744,negative,1.0,Bad Flight,1.0,Southwest,how about fixing the wifi! 3rd flight where it's not working. 800 series plane so not like it's an old plane.,@SouthwestAir how about fixing the wifi!  3rd flight where it's not working. 800 series plane so not like it's an old plane.
569208236487745536,negative,0.6765,Customer Service Issue,0.6765,Southwest,have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs,@SouthwestAir have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs
568143054856712192,negative,1.0,Lost Luggage,1.0,US Airways,you can't even track my bag to see where it is. it's like it's disappeared.,@USAirways you can't even track my bag to see where it is. It's like it's disappeared.
569641343439360000,negative,1.0,Customer Service Issue,0.6652,American,a phone call or email when you cancelled flight a flight would be lovely.,@AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely.
567862586374529026,negative,1.0,Late Flight,0.3612,United,haha that's fine. still won't fly ever again. seems like you guys have more problems than anyone else.,@united haha that's fine. Still won't fly @united ever again. Seems like you guys have more problems than anyone else.
569325511635308544,negative,1.0,Cancelled Flight,0.6598,US Airways,and now i'm going to miss my g'ma's memorial because i didn't #flydelta.,@USAirways  and now I'm going to miss my G'ma's Memorial because I didn't #FlyDelta.
569925645204987904,neutral,0.6421,,0.0,Southwest,"thanks, lindsey. any idea when i'll get there?! stuck in denver and told to ""listen to the intercom better"".","@SouthwestAir Thanks, Lindsey. Any idea when I'll get there?! Stuck in Denver and told to ""listen to the intercom better""."
569408340616351744,negative,1.0,Cancelled Flight,1.0,US Airways,thx for taking my $600 for a 1way then cancelled flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck,@USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck
568805444761681921,negative,0.6684,Customer Service Issue,0.6684,United,it is all good -- your 1k team has been nothing short of amazing with everything.,@united It is all good -- your 1K team has been nothing short of amazing with everything.
567822648047321088,negative,1.0,Lost Luggage,1.0,United,don't check your baggage if you don't have to. they will lose it!,@united @el_ingeniero don't check your baggage if you don't have to.  They will lose it!
569567685719101440,negative,1.0,Customer Service Issue,0.6659,United,"when my united flight arrives late flight and i'm told to re-book my connecting united flight, you characterize that as a ""no show""","@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a ""no show"""
568842531531681792,neutral,0.6717,,0.0,United,"it just goes round &amp; round, it's be going on for weeks,","@united it just goes round &amp; round, it's be going on for weeks,"
567731712004595714,neutral,1.0,,,Southwest,any chance of adding lax-&gt;jfk direct any time in the future?,@SouthwestAir any chance of adding LAX-&gt;JFK direct any time in the future?
568951462413209601,negative,1.0,Can't Tell,0.6742,United,go bankrupt again and transfer all of your assets to $luv. that would be great.,@united go bankrupt again and transfer all of your assets to $LUV. That would be great.
568491813528576000,negative,0.6559,Flight Booking Problems,0.3548,US Airways,still irritated that our well planned and booked return was messed with &amp; with no warning.,@USAirways Still irritated that our well planned and booked return was messed with &amp; with no warning.
569958916668305408,negative,1.0,Flight Booking Problems,0.6702,American,"not okay. since you couldn't put me on an earlier flight, i had to buy my own ticket on another airline.","@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline."
570232477618442241,negative,0.6611,Can't Tell,0.6611,United,i see you guys are at it again. amazing how one company continually makes mistakes yet fails to be held accountable for their error,@united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error
569752206343348224,negative,1.0,Customer Service Issue,1.0,American,why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up,@AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up
569386555107733505,negative,1.0,Customer Service Issue,0.6749,US Airways,how do you do that? you guys need to have much better communication. how? how can we do that?,@USAirways how do you do that? You guys need to have much better communication. How? How can we do that?
568876711300997121,neutral,0.6332,,,Delta,you know it!!,@JetBlue you know it!!
568977492410703872,negative,1.0,Customer Service Issue,0.3489,Southwest,"wanting a ⭐️ for the ✈️ finding the gate. no apology or exp. all good, i'm sure connecting flight leaving sac will be chill!","@SouthwestAir wanting a ⭐️ for the ✈️ finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!"
569555174252896258,negative,1.0,Cancelled Flight,0.6421,United,the so below skilled staff and inadequate system just deleted my return from houston to norway. shoulder shrugging is all you do..,@united The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do..
568668179158806529,negative,1.0,Can't Tell,0.6246,Delta,needs to get its act together in #phx,@JetBlue needs to get its act together in #PHX
569912835871879168,negative,1.0,Customer Service Issue,0.6864,American,i've been trying to call your reservations desk for past 12 hours and can't get through. this is not what i expected.,@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through.  This is not what I expected.
569602295224246272,negative,1.0,Lost Luggage,1.0,American,i have looked and i was told it was in guatemala last night. no record of anywhere today. i need my clothing for work tomorrow.,@AmericanAir I have looked and I was told it was in Guatemala last night. No record of anywhere today. I need my clothing for work tomorrow.
569504172011356160,negative,1.0,Lost Luggage,1.0,United,do not fly united with checked baggage! it will never find you!,@United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you!
568058224433340416,negative,0.6701,Customer Service Issue,0.3402,Southwest,"there is no option just to cancelled flight? i don't want to change flight, i want to cancelled flight.","@SouthwestAir There is no option just to Cancelled Flight? I don't want to change flight, I want to Cancelled Flight."
569850867899170816,negative,1.0,Customer Service Issue,1.0,United,hahahahaha ya tried that already,@united hahahahaha ya tried that already
569660452428513280,positive,1.0,,,United,thank you for following up!,@united thank you for following up!
569524522291892226,neutral,0.6735,,0.0,US Airways,i ve been told that you get a percentage on every plastic bottle that is sold around yout departure section...turn up the heat,@USAirways i ve been told that you get a percentage on every plastic bottle that is sold around yout departure section...turn up the heat
570000287080951808,negative,1.0,Cancelled Flight,0.6566,United,exhausted &amp; frustrated! link to a fb post abt my travel issue,@united Exhausted &amp; frustrated! Link to a FB post abt my travel issue https://t.co/LaRKC8vc4s
569866669243265024,positive,0.6533,,,American,ok thank you. what if i can't get a hold of someone to get a new flight?,@AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight?
569948212607393792,neutral,1.0,,,Delta,welllllll.... rt : our fleet's on fleek.,Welllllll.... RT @JetBlue: Our fleet's on fleek. http://t.co/dHHomG2kiX
568527764812374016,neutral,0.6723,,0.0,Delta,what is the mosiac 800 #?,@JetBlue what is the Mosiac 800 #?
569915972758446080,neutral,1.0,,,American,need help changing a flight. please dm,@AmericanAir need help changing a flight. Please dm
568218884060241920,negative,1.0,Lost Luggage,1.0,US Airways,being told 'tough break and this is how it is' is unacceptable. you can't even tell me when my bags will be here,@USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here
569875093360238592,negative,1.0,Customer Service Issue,1.0,Southwest,"please get back with my about my airtran credit q4vnmb, i call and i'm being told that i will, but i never get email/call back","@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back"
569872058613673984,positive,0.6779999999999999,,,Virgin America,have a great week 🌞✈,@VirginAmerica Have a great week 🌞✈
570275106724782080,negative,0.6656,Lost Luggage,0.6656,US Airways,- 800# referred me back to baggage services but i left the airport. i was on seat 17a,@USAirways - 800# referred me back to baggage services but I left the airport. I was on seat 17A
568905448897654784,negative,1.0,Can't Tell,0.6285,United,"it should be free like other airlines! again, it’s not 1997 anymore.","@united it should be free like other airlines! Again, it’s not 1997 anymore."
569630092273410048,negative,1.0,Late Flight,1.0,Virgin America,another delayed flight? #likingyoulessandless,@VirginAmerica Another delayed flight? #likingyoulessandless
569867192445083648,negative,1.0,Customer Service Issue,1.0,American,i have still not talked to anyone. you guys should be prepared for these situations. how is this good service? i am so mad!!!,@AmericanAir  I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!
569801089022734336,neutral,0.6577,,0.0,American,"we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd.","@AmericanAir we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd."
568396209091702784,negative,1.0,Flight Booking Problems,0.3474,United,". you should really have that addressed somewhere on the website, find that completely irritating &amp; am unable to take my flight now.",".@united you should really have that addressed somewhere on the website, find that completely irritating &amp; am unable to take my flight now."
569586660909973504,neutral,1.0,,,Virgin America,is there special assistance if i travel alone w/2 kids and 1 infant? priority boarding?,@VirginAmerica is there special assistance if I travel alone w/2 kids and 1 infant? Priority boarding?
569698085821001728,negative,1.0,Customer Service Issue,0.6563,United,"""delayed due to customer service"" huh?","@United ""delayed due to customer service"" Huh? http://t.co/XlTV5z6sT1"
568848068977799168,neutral,0.6925,,,Southwest,"now accepting #apple's passbook app for boarding passes. app works on #iphone &amp; #ipodtouch, not #ipad.","@SouthwestAir now accepting #Apple's Passbook app for boarding passes. App works on #iPhone &amp; #iPodTouch, not #iPad. http://t.co/XxSaomBdGS"
569980269379358720,negative,0.622,Can't Tell,0.3179,Southwest,do these scavenger hunt locations have anything in common because i'm playing detective trying to figure out the one for atl.,@SouthwestAir do these scavenger hunt  locations have anything in common because I'm playing detective trying to figure out the one for ATL.
567896042093617153,negative,1.0,Bad Flight,0.6699,Southwest,engadget theverge wired reddit,@SouthwestAir Engadget Theverge Wired reddit
569171003852468224,positive,1.0,,,Southwest,that's a great fa right there.,@SouthwestAir @SouthwestOliver that's a great FA right there.
569525875860905984,negative,1.0,Cancelled Flight,0.3511,Delta,that's not what i heard. weather was fine this morning. flight 136 was circling for some time.someone forgot to clean the runway.,@JetBlue That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway.
568805624164851712,positive,1.0,,,Delta,hi! just wanted to see if you have any new routes planned this year for newark. love flying you guys and hope to do so more!,@JetBlue Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!
568621210986090497,neutral,0.6904,,,Delta,thanks so i'll like to get the new tail n598jb n615jb boston red sox livery so i can share with talk but send them only on weekends,@JetBlue thanks so I'll like to get the new tail N598JB N615JB Boston red Sox livery so I can share with talk but send them only on weekends
569555395339018241,negative,1.0,Damaged Luggage,1.0,Southwest,"- our baggage motto: we don't cover that. small tear, ripped seam, snow soaked, busted zippers - sorry","@SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http://t.co/LHwFBKFynI"
567774139353722880,negative,1.0,Customer Service Issue,1.0,Southwest,where do we start? i've already wasted 1.5 hrs of phone wait time already :-(,@SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-(
567822098950791168,negative,1.0,Flight Booking Problems,1.0,US Airways,total bs... i offered to pay for a full first class airfare ..told sold out.. 3 seats and they gave the seats to others... #crap,@USAirways Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... #crap
569918189909487617,negative,1.0,Lost Luggage,1.0,American,"oh,i already have turned itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability","@AmericanAir Oh,i already have turned  itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability"
570122183072092160,negative,1.0,Customer Service Issue,1.0,American,what kind if airlines do you guys run? the people that got in line first received hotel vouchers? terrible customer service!,@AmericanAir what kind if airlines do you guys run? The people that got in line first received hotel vouchers? Terrible customer service!
567805001050890240,negative,1.0,Customer Service Issue,1.0,United,jt the issue is with missed connections early gate closings and zero concern from customer service,@united JT the issue is with missed connections early gate closings and zero concern from customer service
568423278555086848,positive,1.0,,,Delta,thank you!!,@JetBlue thank you!!
569966745982791680,negative,1.0,Customer Service Issue,1.0,US Airways,cust svc just let it slip that previous cust svc lied to me about supervisors &amp; corporate ph#. $200 to change a $130 tix? no thx.,@USAirways cust svc just let it slip that previous cust svc lied to me about supervisors &amp; corporate ph#. $200 to change a $130 tix? No thx.
568151138421207040,negative,1.0,Cancelled Flight,1.0,US Airways,stop cancelled flighting flights over and over and not provide any real help to your customers. #strandedinnashville,@USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville
569912753479147521,negative,1.0,Customer Service Issue,1.0,American,customer service is terrible.been waiting 6 weeks for a reply to an email. not helpful at all and keep brushing off problems!,@AmericanAir customer service is terrible.Been waiting 6 weeks for a reply to an email. Not helpful at all and keep brushing off problems!
569630712233627648,negative,1.0,Late Flight,0.6718,US Airways,"told me i deserved to be delayed because i booked the last flight and then i hear ""the only inconvience is missing your flight""","@USAirways told me I deserved to be delayed because I booked the last flight and then I hear ""the only inconvience is missing your flight"""
569957958634770432,negative,1.0,Late Flight,0.6591,American,"was put on hold for 5.5 hrs then got a call back at 11:20 pm, only to wait on hold for another hour.","@AmericanAir Was put on hold for 5.5 hrs then got a call back at 11:20 pm, only to wait on hold for another hour."
568947358349701120,negative,1.0,Can't Tell,0.6624,US Airways,hello i have a question for you and your phone lines have jammed,@USAirways hello I have a question for you and your phone lines have jammed
569367755670966272,neutral,1.0,,,United,pick,@united Pick
567837709093347328,negative,1.0,Can't Tell,0.3568,United,0162431184663. 3 of your agents said we would be refunded. agents said united should never have sold us the ticket.,"@united @annricord 0162431184663.
3 of your agents said we would be refunded. Agents said United should never have sold us the ticket."
569351147930169344,negative,1.0,Late Flight,1.0,United,flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv,@united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv
569562133249130496,negative,1.0,Cancelled Flight,0.34299999999999997,United,i assume that would be for the other 300 people who have been let down by united? what's worse is plane is here but crew can't fly!!,@united I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!!
569888244155981825,negative,1.0,Customer Service Issue,0.3388,United,an hour delay because you can't print a piece of paper!,@united AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!
569325844906115072,negative,1.0,Flight Booking Problems,0.6383,United,"yeah, i tried that about 10 times for two different tickets, and it told me to ""try again late flightr"".","@united Yeah, I tried that about 10 times for two different tickets, and it told me to ""Try again Late Flightr""."
570290334158225408,positive,1.0,,,American,thank you for the confirmation.,@AmericanAir thank you for the confirmation.
568801277984944128,negative,1.0,Bad Flight,0.708,United,no wifi on flight ua688. sf to ord. really? wow,@united no wifi on flight ua688. SF to ORD. Really?  Wow
570115988714164225,positive,0.6515,,,American,but your flight crews &amp; ground crews have handled situation well. texting notification let me catch a few winks during delay.,@AmericanAir but your flight crews &amp; ground crews have handled situation well. Texting notification let me catch a few winks during delay.
568464940367007744,positive,1.0,,,Southwest,amazing c/s today by sw thank you so very much. this is the reason we fly you #southwest,@SouthwestAir AMAZING c/s today by SW thank you SO very much. This is the reason we fly you #southwest
569922657937956864,negative,0.6634,Customer Service Issue,0.3366,Southwest,"hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?","@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?"
569982678558048256,negative,1.0,Can't Tell,0.6778,United,"i will give you one thing, you are consistent but unfortunately you are consistent at not doing your job well #alwaysdelayedonunited","@united I will give you one thing, you are consistent but unfortunately you are consistent at not doing your job well #AlwaysDelayedOnUnited"
569282249717194754,negative,1.0,Cancelled Flight,1.0,Virgin America,because we never rec'd cancelled flightlation notice we were left w no options to fly out of ps. driving to la for a red eye mon w kids,@VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids
569245152406953984,negative,0.6602,Can't Tell,0.3318,US Airways,- can you tell me what the policy is for preboarding with small children? is that still a thing?,@USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing?
567880317345771520,neutral,0.6688,,0.0,United,this link in your tweet goes to someone's internal email -&gt; probably one of your 3rd party it contracts,@united This link in your tweet goes to someone's internal email -&gt; http://t.co/ZksX79itdN...... Probably one of your 3rd party IT contracts
567789749013086208,positive,0.6957,,0.0,Southwest,"thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, i got through on 1 ring","@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring"
568523834980057088,neutral,1.0,,,Delta,should i check in my awesome bag on my flight or carry it on... decisions...,@JetBlue should I check in my awesome bag on my flight or carry it on... Decisions...
568910220644237312,negative,1.0,Late Flight,1.0,United,this delay of flight ua4636 has been painful. i sure hope it doesn't cause me or my luggage) to miss my ua82 flight to new delhi!,@united this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi!
568861835568369664,negative,1.0,Late Flight,0.6882,Delta,"before departure, while people who are delayed get up to $200 to compensate their time..","@JetBlue before departure, while people who are delayed get up to $200 to compensate their time.."
569213883371683840,positive,0.6679,,,United,"gave me a smile today, with a zero award... ;-) computers have some sense of humour :-)","@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT"
570018079993937920,negative,0.6482,Customer Service Issue,0.3294,United,so you are inadequate by accident?,@united So you are inadequate by accident?
570201707621146624,negative,1.0,Can't Tell,0.6679999999999999,United,"this always happens with you guys, and it makes traveling incredibly stressful and uncomfortable. is that good business to you?","@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?"
568774320773849088,negative,0.6871,Customer Service Issue,0.6871,United,another glitch??,@united @abigailedge Another glitch??
568157757406183424,negative,1.0,Late Flight,1.0,United,ua6002 mli-&gt;den. will miss connection ua3530 den-&gt;yeg due to delay.,@united UA6002 MLI-&gt;DEN. Will miss connection UA3530 DEN-&gt;YEG due to delay.
569335624056090624,negative,1.0,Cancelled Flight,1.0,Southwest,"you have the worst service, you cancelled flightled all your flights fll to phl all flights flew. stuck in fl 3 days. #done","@SouthwestAir you have the worst service, you Cancelled Flightled all your flights FLL to PHL all @USAirways flights flew. Stuck in FL 3 days. #done"
568187334111289344,positive,1.0,,,Delta,ok. i'll book jb to jfk then book to ath. thank you.,@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you.
570017458742030336,negative,1.0,Flight Attendant Complaints,0.6883,US Airways,i’m still disappointed that it is apparently ok for a flight attendant who isn’t up on current policy to argue with a traveler.,@USAirways I’m still disappointed that it is apparently ok for a Flight Attendant who isn’t up on current policy to argue with a traveler.
568977167410802688,negative,1.0,Customer Service Issue,0.6523,US Airways,"website won't let me change online even though airline issued travel advisory, now on hold for 50 minutes. help.","@USAirways Website won't let me change online even though airline issued travel advisory, now on hold for 50 minutes. Help."
569631824101683200,negative,1.0,Flight Booking Problems,0.6612,American,"where are your tickets offices in boston? impossible to book by phone or use vouchers on website, what a headache. please help!","@AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP!"
570151995472027649,negative,0.6469,Can't Tell,0.3371,US Airways,it's not like i'm trying to leave earlier just for fun. i don't want to get stuck in dc if we have bad weather in rdu.,@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU.
568975398236659712,negative,1.0,Late Flight,1.0,United,when a 2 hour flight turns into a 3:30 ordeal...sigh,@united when a 2 hour flight turns into a 3:30 ordeal...sigh
568027668026937344,negative,0.6919,Can't Tell,0.6919,Delta,wonder if that's the pilot tweeting you back? is it legal to tweet and fly? what if the plane in front stops suddenly?,@JetBlue @philpete wonder if that's the pilot tweeting you back? Is it legal to tweet and fly? What if the plane in front stops suddenly?
570097483432337408,negative,1.0,Flight Booking Problems,0.34,American,"as an ep who travels 125k+ miles a yr with , i would expect more from them than this horrible travel experience","@djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience"
568608850569338880,negative,1.0,Customer Service Issue,0.6669,United,recent services have been very bad. my nc trip was aweful. very disappointed and never again.,@united recent services have been very bad. My NC trip was aweful. Very disappointed and never again.
569115483313582080,negative,0.6739,Customer Service Issue,0.6739,US Airways,is there a number to call to modify reservation. please help. very frustrating with american and us air merger,@USAirways is there a number to call to modify reservation.  Please help. Very frustrating with american and us air merger
567768306799882241,neutral,0.6779,,,Delta,2:55 tomorrow from ric to bos. looking good or am i better rescheduling?,@JetBlue 2:55 tomorrow from RIC to BOS. Looking good or am I better rescheduling?
569655012915322880,negative,1.0,Bad Flight,0.3363,American,any idea what's up with flight aa3181?,@AmericanAir any idea what's up with flight AA3181?
569391350879137792,negative,1.0,Flight Attendant Complaints,0.6678,US Airways,abandoned 40 boston bound fliers...someone in management needs to #saveface and #showup,@USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup
569644492040613888,positive,0.6807,,0.0,Southwest,weather keeps slowing us down. not your fault. this is the 1st time a southwest flight of mine was late flight so i can't complain :),@SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :)
569646601398067200,negative,1.0,Can't Tell,0.6715,American,why does your rtw planner (spec. circle pacific) not let me even plan the demo routes from your website?,@AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website?
567939242854215680,negative,1.0,longlines,0.6442,United,"thanks for your response. bags came, but it was a long wait and priority tags weren't honored at all. disappointing","@united Thanks for your response. Bags came, but it was a long wait and priority tags weren't honored at all. Disappointing"
567868808586620928,negative,0.6915,Can't Tell,0.6915,United,$856.81 the cost of one of the round trip tickets.,@united @annricord $856.81 the cost of one of the round trip tickets.
568503966687993856,negative,1.0,Lost Luggage,0.6616,Delta,my bag is missing from 1099 landed over 6 hours ago. help!,@JetBlue My bag is missing from 1099 landed over 6 hours ago. Help!
567832640289579008,positive,1.0,,,United,thanks for all the help! totally appreciate it and you made it super easy too,@united thanks for all the help! Totally appreciate it and you made it super easy too
568556874439790594,neutral,1.0,,,Southwest,how do i enter passport information on an existing reservation before check in?,@SouthwestAir How do I enter passport information on an existing reservation before check in?
569636064035348480,negative,1.0,Flight Booking Problems,0.6541,American,"yes, and rebooked incorrectly.","@AmericanAir yes, and rebooked incorrectly."
568475010798637056,negative,1.0,Flight Booking Problems,1.0,Delta,doesn't help if i have to fly on specific days,@JetBlue doesn't help if I have to fly on specific days
568434482270707712,positive,1.0,,,Virgin America,just bought tix for atx - dallas route - thanks for adding that! love yr airline &amp; yr website is best transactional site ever,@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline &amp; yr website is BEST transactional site EVER
567863082346627072,negative,1.0,Late Flight,1.0,United,3875 to denver which we are supposed to be boarding right now but has yet to land,@united 3875 to Denver which we are supposed to be boarding right now but has yet to land
569343563244425216,negative,1.0,Late Flight,1.0,US Airways,how do i change flights . 3 hours is crazy please help,@USAirways how do I change flights . 3 hours is crazy please help
569544120827379712,negative,0.667,Lost Luggage,0.3341,United,not my luggage,@united not my luggage
569310115377102850,negative,1.0,Customer Service Issue,0.6714,United,"#customerservice at could not be worse. i get the bad weather, but this is awful.","@united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful."
569716774431666176,negative,1.0,Late Flight,1.0,United,ua1731 - denver to austin... still on the ground...,@united UA1731 - Denver to Austin...  Still on the ground...
569715687469420545,negative,0.6334,Flight Booking Problems,0.6334,United,it was me who had the problem won flight ua 1580. i called and rebooked myself found my own hotel and taxi,@united it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi
570082564502728704,negative,0.6354,Can't Tell,0.3431,United,seriously #fail on making strangers share a room,@united seriously #fail on making strangers share a room
568503048961724417,negative,0.6579,Customer Service Issue,0.6579,United,too long for 140 characters,@united too long for 140 characters
569978187465166848,positive,1.0,,,US Airways,"thanks for the reply. on a good note, the pilot nailed the landing. seriously. kudos.","@USAirways thanks for the reply. On a good note, the pilot nailed the landing. Seriously. Kudos."
570223806322581504,negative,1.0,Late Flight,0.6446,American,"flight aa1119, cx to aa157. killing my layover, still wanting breakfast. i'm hungry! get me to dfw!","@AmericanAir flight AA1119, cx to AA157. Killing my layover, still wanting breakfast. I'm hungry! Get me to DFW!"
569229785500680192,negative,1.0,Cancelled Flight,0.6452,Virgin America,"why cancelled flight flight vx413? one sec its delayed, on my to airport, the next its cancelled flightled?gonna email or call me to reschedule?","@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?"
568468959663489025,positive,1.0,,,United,great way to start my vacation with an on time departure! looking forward to my global first class suite!,@United  great way to start my vacation with an on time departure! Looking forward to my global first class suite!
569944355261304833,negative,1.0,Lost Luggage,1.0,American,"""bag has not yet been located"". again, 5th time i've checked it. how can tracking my bag be this hard for your system?","@AmericanAir ""bag has not yet been located"". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?"
569870248779902976,negative,1.0,Cancelled Flight,0.6866,US Airways,i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now....,@USAirways i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now....
568818695562260481,positive,1.0,,,Delta,thanks for the $100 credit because of the 4hr delay. i can tell customer service means a lot to you #thankful,@JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful
569607918569410560,negative,1.0,Customer Service Issue,1.0,American,i submitted a complaint via that link in dec. &amp; followed up in jan. never heard back! #badcustomerservice,@AmericanAir @TheNateK I submitted a complaint via that link in Dec. &amp; followed up in Jan. NEVER HEARD BACK! #badcustomerservice
568573661378174976,positive,1.0,,,Southwest,"have to be honest, didn't expect a fast response, thank you! off to #chiberia we go!","@SouthwestAir have to be honest, didn't expect a fast response, thank you!  Off to #Chiberia we go!"
568853290513010688,negative,1.0,Late Flight,1.0,US Airways,"fight was delayed 3 hrs in mco, now i'm stuck in philly with a standby ticket, flight 4009. solution needed.","@USAirways fight was delayed 3 hrs in MCO, now I'm stuck in Philly with a standby ticket, flight 4009. Solution needed."
569491334643347457,negative,1.0,Flight Booking Problems,1.0,United,overbooked by fifty people?!? the worst.,@united overbooked by FIFTY people?!? the worst.
569249933271965696,negative,1.0,Customer Service Issue,0.6718,United,any help is appreciated. that's a looong wait for help on something that's not his fault,@united any help is appreciated. That's a LOOONG wait for help on something that's not his fault
568837619372593153,positive,1.0,,,Delta,currently dancing in the terminal. love stevie!,@JetBlue currently dancing in the terminal. love Stevie!
569761641211895808,negative,1.0,Cancelled Flight,0.6639,American,my connecting flight to dfw was cancelled flightled and need to get to ind tomorrow. any way i can get this sorted out? been holding 1h08,@AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08
568055279839023105,negative,1.0,Flight Attendant Complaints,0.6889,Southwest,"we did not get a single answer from any southwest personnel. after an hour's wait. no apologies, no explanation.","@SouthwestAir We did not get a single answer from any Southwest personnel. After an hour's wait. No apologies, no explanation."
568972783234912257,negative,0.6854,Late Flight,0.3512,Delta,appreciate the response worst part is losing the non refundable hotel in orlando. your crew blamed wind! hoping for no more delays!,@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays!
569794574966591489,negative,0.6546,Late Flight,0.6546,American,hey i got a call saying our flight was rescheduled but i can't get through to anyone to see if you're providing a hotel for the,@AmericanAir hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the
569960665827258368,positive,1.0,,,American,"well, you guys are totally kicking a million pounds of ass. bar none, the best sm team in the airline industry in my opinion.","@AmericanAir Well, you guys are totally kicking a million pounds of ass. Bar none, the best SM team in the airline industry in my opinion."
569684820604817408,positive,1.0,,,American,thanks to marie for reflight booking problems me and my friends!!! i'm cali bound thanks to this sweet angel! #blessed,@AmericanAir thanks to Marie for reFlight Booking Problems me and my friends!!! I'm Cali bound thanks to this sweet angel! #blessed
568807083270762497,negative,1.0,Can't Tell,0.6487,Delta,something they're not telling us (2),@JetBlue something they're not telling us (2)
568904684561408000,neutral,0.7008,,0.0,United,please tell me i'm going to make my connecting flight from o'hare to #stl #southbendinwhere 🙏,@united please tell me I'm going to make my connecting flight from O'hare to #STL #SouthBendINWhere 🙏 http://t.co/qGwK10dEwv
568830614289252352,neutral,1.0,,,United,dm sent.,@united DM sent.
569244957698969602,negative,1.0,Lost Luggage,0.6759,US Airways,your baggage system has hung up on me twice because you have too many callers. i need to find my husband's () bags.,@USAirways Your Baggage system has hung up on me twice because you have too many callers. I NEED TO FIND MY HUSBAND'S (@SweetingR) BAGS.
568606685230555136,negative,0.7723,Can't Tell,0.731,Delta,time to reevaluate my nyc carrier.,@JetBlue time to reevaluate my nyc carrier.
570265804748550144,negative,1.0,Flight Attendant Complaints,0.6970000000000001,Southwest,where your airline people screwed up our boarding passes on the way back from puerto vallarta. this is horrible and we are,@SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are
569673709520158720,neutral,0.6999,,0.0,American,"i need to get from albuquerque, nm, usa, to cebu, philippines. i'm providing educational help for 800 kids. can you help me?","@AmericanAir I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?"
569970599377788928,negative,1.0,Late Flight,1.0,United,"i'm trying to get to my final destination, we need compensation. just about 2hrs of personal time wasted.","@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted."
569250912784519168,negative,1.0,Cancelled Flight,1.0,Southwest,flight to phl from fll cancelled flighted 2/21 no flight available until 2/24 done with sw. they are a pain to deal with,@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. They are a pain to deal with
569709350903631873,positive,1.0,,,United,he is so excellent and so reliable :) #happycustomer,@united he is so excellent and so reliable :) #happycustomer
569534175973396480,negative,1.0,Cancelled Flight,0.6814,United,i understand that but why should i pay to change if it was a problem with your plane. if it was weather i would understand,@united  I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand
569309777567875075,positive,1.0,,,Southwest,i love you southwest. i accept all your flight attendants and their many talents always! #flyswa,@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA
568602015456215040,positive,0.7036,,,Delta,we think it's a treat to have you onboard! enjoy your flight. 💙,@NinaDavuluri We think it's a treat to have you onboard! Enjoy your flight. 💙
569661113593425920,negative,1.0,Bad Flight,0.3481,US Airways,how can a plane scheduled to come in on time and actually happen. then you bozos don't have any room us. #incompetent,@USAirways @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent
569925190236442624,negative,1.0,Flight Attendant Complaints,0.6353,Delta,"but, are your flight attendants fucking tho? rt : our fleet's on fleek.","But, are your flight attendants fucking tho? RT @JetBlue: Our fleet's on fleek. http://t.co/wGYzTnjCXm"
569244956663148544,positive,1.0,,,Delta,good to hear. thx for being responsive.,@JetBlue good to hear. Thx for being responsive.
568385303267782656,neutral,0.6969,,0.0,United,"hi, booked a flight yesterday and received an email w/ confirmation number but today i got this error ""no active flight segments""","@united Hi, booked a flight yesterday and received an email w/ confirmation number but today I got this error ""no active flight segments"""
569716270184173568,negative,1.0,Late Flight,0.3745,American,to my destination. after waiting 2 hours and missing our second flight with them. our #luggage made the flight though...,@AmericanAir to my destination. After waiting 2 hours and missing our second flight with them. Our #luggage made the flight though...
569242143748964353,positive,0.6344,,,Delta,cool thx! only a couple more #pgashow flights til i'm #mosaic...can't wait. will be easier to change flights when weathers bad,"Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad
@JetBlue"
567757203093090305,negative,1.0,Cancelled Flight,1.0,US Airways,"and 4 days of cancelled flightations, i have driven to 3 airports in 3 different states, spent more on gas than my flight.","@usairways and @AmericanAir  4 days of Cancelled Flightations, I have driven to 3 airports in 3 different states, spent more on gas than my flight."
570307820962373632,negative,1.0,Flight Attendant Complaints,0.6522,Delta,"they weren't on any flight, they just came late flight. your jetblue employee just informed us!","@JetBlue They weren't on any flight, they just came Late Flight. Your JetBlue employee just informed us!"
568591324737200128,negative,1.0,Customer Service Issue,1.0,US Airways,45 minutes on hold waiting to speak with an agent !! come on #usairways !!! ridiculous #baggagelost #usairways,@USAirways 45 minutes on hold waiting to speak with an agent !! Come on #USAirways !!! Ridiculous #baggagelost #usairways
569503518224211968,positive,1.0,,,Delta,great service from pbi to hpn! thanks.,@JetBlue Great service from PBI to HPN! Thanks.
568129940371214336,negative,1.0,Customer Service Issue,1.0,US Airways,would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?,@USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?
569703468736376832,negative,1.0,Late Flight,0.6624,US Airways,"- you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a","@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards"
567875699056467968,negative,1.0,Late Flight,0.6667,US Airways,i'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. tks.,@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.
569289545058947072,negative,1.0,Customer Service Issue,1.0,US Airways,nervous for flight tomrw out of key west not friendly customer service,@USAirways nervous for flight tomrw out of key west not friendly customer service
569164871465439232,neutral,1.0,,,United,my dad booked through orbitz and due to weather he can't make it to the airport. can you help him?,@united my dad booked through orbitz and due to weather he can't make it to the airport. Can you help him?
570256553502068736,negative,1.0,Customer Service Issue,0.3557,Virgin America,you guys messed up my seating.. i reserved seating with my friends and you guys gave my seat away ... 😡 i want free internet,@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet
570079536815034368,neutral,0.6548,,,United,"i understand, thanks","@united i understand, thanks"
570043390773084160,negative,1.0,Customer Service Issue,1.0,American,customer service (if you can call it that) refunded my money,@AmericanAir customer service (if you can call it that) refunded my money
569654198901608448,negative,1.0,longlines,0.69,American,24 hours on the airport,@AmericanAir 24 hours on the AirPort
569933724743274496,negative,1.0,Lost Luggage,0.7078,American,you can help by now finding my baggage!! reply to me asap with who i can direct details to.,@AmericanAir @USAirways you can help by now finding my baggage!!  Reply to me ASAP with who I can direct details to.
568842944024875008,neutral,0.6452,,0.0,Southwest,"so that's what happens when your power level goes over 9,000... feet in the air.","@SouthwestAir So that's what happens when your power level goes over 9,000... feet in the air."
569635428237778944,neutral,0.7012,,0.0,Southwest,how's dallas incoming looking? i'm scheduled to fly in at 10:30 and wondering if i'll be stuck in st. louis instead.,@SouthwestAir How's Dallas incoming looking? I'm scheduled to fly in at 10:30 and wondering if I'll be stuck in St. Louis instead.
569601869598867456,positive,1.0,,,American,you guys did an amazing job today! know it’s hard; thanks to kate appleton for all her hard work reflight booking problems my friends and me!,@AmericanAir You guys did an amazing job today! Know it’s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me!
568893453515378689,negative,1.0,Can't Tell,0.6268,Southwest,"your wifi stinks. i'm not mad, but i wouldn't hate it if i got my money refunded.","@SouthwestAir Your wifi stinks. I'm not mad, but i wouldn't hate it if i got my money refunded."
568496915211538436,negative,1.0,Flight Booking Problems,0.6672,US Airways,- who do i call to use credit fm. prev. cxl tix that can't be rebooked online?rep i called quoted me $1k higher than the website.,@USAirways - who do I call to use credit fm. prev. cxl tix that can't be rebooked online?Rep I called quoted me $1k higher than the website.
569576395778748416,negative,1.0,Customer Service Issue,1.0,United,only 14 biz days (18 calendar) to respond to my inquiry ? i hope your standards are universally adopted :-/ #badcustomerservice,Only 14 biz days (18 calendar) to respond to my inquiry @united ?  I hope your standards are universally adopted :-/ #BadCustomerService
569030219438239744,negative,1.0,Late Flight,1.0,United,- you delayed our departure by 2 hrs to wait for passengers from another flight that was late flight! unacceptable!!,@united - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!!
569733311595020288,neutral,0.6489,,,Southwest,"i am in, let's do this!","@SouthwestAir I am in, let's do this!"
569477458023616512,negative,1.0,Customer Service Issue,1.0,US Airways,"why don't you hire people to deal with the call volume, this is absolute garbage #incompetent","@USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent"
570231750959329280,positive,0.6803,,0.0,Delta,your blue helped bring out the color of my eyes. and i promise i didn't eat all the free snacks.,@JetBlue your blue helped bring out the color of my eyes. And I promise I didn't eat all the free snacks.
569198104806699008,positive,1.0,,,Virgin America,hahaha 😂 you guys are amazing. i love you guys!!!💗,@VirginAmerica hahaha 😂@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!💗
569730716692393984,negative,0.6946,Bad Flight,0.6946,United,why announce it is for rollers at all? if i want to put a coat in there isn't that my choice? how about all gate checked? thx,@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice?  How about all gate checked? Thx
569388156031799297,negative,1.0,Customer Service Issue,0.6559,US Airways,no us air ppl anywhere in phl directed stranded pax. kudos to the phl employees getting off work at midnight. only help we got.,@USAirways No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got.
569620944160886784,negative,1.0,Late Flight,1.0,United,thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime,@united thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime
568220464071356416,neutral,1.0,,,Southwest,"so i am flying chicago-lax-phx just to go spotting at lax and phx airports, then i am flying back to chicago :)","@SouthwestAir So I am flying Chicago-LAX-PHX just to go spotting at LAX and PHX airports, then I am flying back to Chicago :)"
569601337882755073,neutral,1.0,,,American,yes and i would like a refund.,@AmericanAir yes and I would like a refund.
570070364723814402,negative,1.0,Customer Service Issue,0.6791,American,"nope. couldn't make changes online and after 90 mins on hold and time dealing w/ the rude rep, the 24 hour window has closed.","@AmericanAir Nope. Couldn't make changes online and after 90 mins on hold and time dealing w/ the rude rep, the 24 hour window has closed."
567751134476259328,negative,1.0,Can't Tell,1.0,US Airways,what a joke of a company today reminded me why i never book with you,@USAirways @AmericanAir what a joke of a company today reminded me why I never book with you
568172001300340736,negative,0.7039,Flight Booking Problems,0.7039,Southwest,i am trying to book another flight and apply my credits that i had from another flight but i can't find them.,@SouthwestAir I am trying to book another flight and apply my credits that I had from another flight but I can't find them.
568803598638796800,positive,1.0,,,United,"thanks, i made it.","@united thanks, i made it."
568597062104813568,negative,1.0,Flight Attendant Complaints,0.3407,United,ord gate c25 and flt 619- remember when customers were valuable? is it so hard to be nice to someone lugging a guitar &amp; carryons ?,@united ORD Gate C25 and Flt 619-  remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar &amp; carryons ?
569964627305603073,neutral,1.0,,,US Airways,sorry i didn't realize i wasn't following you,@USAirways sorry I didn't realize I wasn't following you
570204088908034049,negative,1.0,Can't Tell,0.6667,Southwest,it's just the principle - it's hard to get mugged &amp; not be upset you took my money &amp; didn't give me anything #wrongiswrong,@SouthwestAir it's just the principle - it's hard to get mugged &amp; not be upset you took my money &amp; didn't give me anything #wrongiswrong
569647347547955200,negative,1.0,Late Flight,0.6838,United,"flight 3870 to newark, stuck in the runway. about to miss my connection and they are just sorry for my inconvenience!!!!!!","@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!"
569644213224148993,positive,1.0,,,Southwest,leave bur ten minutes late flight and arrive in sjc a minute before we were supposed to... impressed! #gettingbetter 👍,@SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter 👍
569186762947493888,negative,1.0,Customer Service Issue,0.6635,United,"no announcement re extra baggage, ""find an empty bin"" down to aisle 20 back up with baggage to my seat row 7. your agents argueing","@united no announcement re extra baggage, ""find an empty bin"" down to aisle 20 back up with baggage to my seat row 7. YOUR agents argueing"
569459618881019905,neutral,1.0,,,Virgin America,to jump into the dallas-austin market -,@VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http://t.co/EwwGi97gdx
569541545029804034,negative,1.0,Late Flight,0.6503,Delta,"waiting at hpn on plane more than an hour since landing b/c of no gate, please get us off this plane!","@JetBlue waiting at HPN on plane more than an hour since landing b/c of no gate, please get us off this plane!"
568553014786547712,negative,1.0,Late Flight,0.3638,United,i am a comedian and i promise i will make fun of you on stage tonight.,@united I am a comedian and I promise I will make fun of you on stage tonight.
568758241745719297,neutral,1.0,,,Delta,airways to continue 'various commercial relationships' with #lufthansa ... -,@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/o5sifHp4RT
569913149505163264,negative,1.0,Customer Service Issue,0.7201,American,i totally agree. you get the automatic phone attendent that goes no where and hangs up. lousy service!,@AmericanAir @justynmoro I totally agree.  You get the automatic phone attendent that goes NO WHERE and hangs up.  Lousy service!
568894341243998208,positive,0.6458,,,Southwest,so excited about our last minute trip to (and she doesn't know yet!),@SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http://t.co/nKAFbjyARi
570142278729076736,negative,1.0,Can't Tell,0.6936,American,"i have emailed several times.hand wrote a letter,went to airport,called.please fix this! or please help!","@AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!"
569908918421299200,negative,1.0,Cancelled Flight,1.0,American,worst airline! you cancelled flight our flight and don't even let us know even though we are traveling with children.,@AmericanAir worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children.
570106900970221568,neutral,0.6738,,0.0,United,this is not a local united number for malaysia 0011 800-55558000. what is your local united airlines here in kuala lumpur ( kul )?,@united This is NOT a local UNITED number for Malaysia   0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )?
568931996891807744,neutral,1.0,,,United,terminal 1 gate b3. flt 1299. then take her to terminal 5. gate m13. swiss air lx009,@united Terminal 1 gate B3. Flt 1299. Then take her to Terminal 5. Gate M13. Swiss Air LX009
570244711388065793,negative,1.0,Customer Service Issue,0.6669,United,how do i get my account number if your website says email is unavailable?,@united how do I get my account number if your website says email is unavailable?
569369662955261953,negative,1.0,Flight Attendant Complaints,0.6785,Delta,shocked by misbehavior and cheap comments from jet airways staff to passenger at delhi airport friday boarding to dubai. disgusting,@JetBlue Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting
567851359178989568,negative,1.0,Late Flight,1.0,United,"time for a rant...you delayed my flight and still forgot my luggage...then delayed on the tarmac, moments i love you united","@united time for a rant...you delayed my flight and still forgot my luggage...then delayed on the Tarmac, moments I love you United"
568162505597566976,neutral,1.0,,,Delta,any ems window seats on 1099 tomorrow?,@JetBlue Any EMS window seats on 1099 tomorrow?
569884943217762304,negative,1.0,Flight Booking Problems,1.0,American,"i had to pay extra $$ cos that flight was ""no longer available"" just because it wouldn't accept my us card for a 1 way into nyc","@AmericanAir I had to pay extra $$ cos that flight was ""no longer available"" just because it wouldn't accept my US Card for a 1 way into NYC"
567768224607911936,negative,1.0,Bad Flight,0.3733,US Airways,your site clearly explains we are allowed a carry on. this was allowed at pit but not bos. how does that make sense?,@USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?
568926999680569344,negative,1.0,Cancelled Flight,1.0,Southwest,thanks! more concerned about the conflicting texts i was receiving my about my flight having to drive 10 hours now 😢,@SouthwestAir thanks! More concerned about the conflicting texts I was receiving my about my flight  Having to drive 10 hours now 😢
570182972554371072,negative,0.7007,Lost Luggage,0.7007,American,i'm flying into dca my bag is at iad. i am already late flight for my meetings at work. i will call the number when i land 😭,@AmericanAir I'm flying into DCA my bag is at IAD.  I am already Late Flight for my meetings at work.  I will call the number when I land 😭
567738715657609216,negative,1.0,Cancelled Flight,1.0,Southwest,"can you follow me? flight cancelled flightled, can't rebook online, been on hold for 2 hours. would love to dm flight info. thank you.","@SouthwestAir can you follow me? Flight Cancelled Flightled, can't rebook online, been on hold for 2 hours.  Would love to DM flight info. Thank you."
569339072805797888,negative,1.0,Flight Attendant Complaints,0.6568,United,who compensates is for the delays caused by the fact that you don't have enough flight attendants??,@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan
568903820283158528,negative,1.0,Can't Tell,1.0,US Airways,and please get my plane together before i go to jetblue,@usairways and @american please get my plane together before I go to Jetblue
569849299850305536,negative,0.6495,Lost Luggage,0.3349,United,"nope not here. you need a little red stamp from the counter. check yourself, before you wreck yourself son","@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm"
569671454419079169,negative,1.0,Damaged Luggage,1.0,Southwest,"everyone deserves red carpet tx until they destroy your luggage &amp;only give you $75 voucher, like i want to fly w/them again!","@SouthwestAir everyone deserves red carpet tx until they destroy your luggage &amp;only give you $75 voucher, like I want to fly w/them again!"
567768156111126528,negative,0.6533,Lost Luggage,0.6533,United,who can tell me where they are?,@united who can tell me where they are?
569688698301784064,negative,1.0,Late Flight,0.6469,American,hey flight 5350 in dfw stuck at gate with no gate agent. plane full of people missing connections.,@AmericanAir hey flight 5350 in dfw stuck at gate with no gate agent.  Plane full of people missing connections.
569338724787593216,negative,1.0,Late Flight,1.0,United,we've been seating for 5hrs inside flight ua936 at #iad delayed. we've only been offered water &amp; cookies in business class. #failed,@united we've been seating for 5hrs inside flight UA936 at #IAD delayed. We've only been offered water &amp; cookies in business class. #failed
569587663692554242,negative,1.0,Late Flight,1.0,US Airways,now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. y r we on plane?,@USAirways now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. Y r we on plane?
569964332026634241,positive,1.0,,,Southwest,thanks for getting us to paradise safely!,@SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR
570286290203070465,negative,1.0,Customer Service Issue,0.6942,US Airways,already did it. one person said they couldn't do anything another said she didn't know why the first person we talked 2 said that,@USAirways already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that
570204930520190978,neutral,0.6755,,0.0,American,3659 from sgf -&gt; dfw. you might want to clear off the ice for the planes landing. 😳,@AmericanAir 3659 from SGF -&gt; DFW. You might want to clear off the ice for the planes landing. 😳
567796413880397825,negative,0.6327,Customer Service Issue,0.3571,Southwest,no but seriously wtf? #nochill,@SouthwestAir no but seriously wtf? #nochill http://t.co/esd3XD5V1r
567767199700758530,negative,1.0,Bad Flight,0.6481,United,its 2015 and no power outlets at the seats on a 6 hour flight to california? seriously? this is why airlines are failing!! pathetic!,@united its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic!
568128387576762370,negative,1.0,Bad Flight,1.0,United,"my plane sounds like a dj scratching is this normal? if so, will this eventually be a new entertainment fee.","@united my plane sounds like  a DJ  scratching is this normal? If so, will this eventually be a new entertainment fee."
569713071435829249,neutral,0.6836,,0.0,Delta,"sorry, should have specified i meant ground traffic trying to get into the terminal","@JetBlue sorry, should have specified I meant ground traffic trying to get into the terminal"
570256300556165122,negative,1.0,Customer Service Issue,1.0,US Airways,still on hold...1 hr 27 mins....thank god for chairman status. status match ?,@USAirways still on hold...1 hr 27 mins....thank god for chairman status. status match @Delta?
568194427904069632,negative,1.0,Customer Service Issue,1.0,US Airways,"i appreciate that you actually monitor twitter, so please pass along my feedback. i've tried calling about 15 times in 4 days :(","@USAirways I appreciate that you actually monitor Twitter, so please  pass along my feedback. I've tried calling about 15 times in 4 days :("
569702549491752960,negative,1.0,Cancelled Flight,0.6955,American,have been waiting for a call back for over two hours jan to die tomorrow at 6am cancelled flightled what are my options?,@AmericanAir have been waiting for a call back for over two hours jan to die tomorrow at 6am Cancelled Flightled what are my options?
569763359278505984,neutral,1.0,,,United,whats ua 1205 lax - newark ??,@united whats UA 1205 lax - newark ??
569857801725440002,negative,1.0,Customer Service Issue,0.6651,United,i understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's your fault. just blatant lie,@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE
570175764643094528,negative,1.0,longlines,1.0,American,needs to get their shit together. 2 counter people &amp; a massive line. people need to catch their flights!,@AmericanAir needs to get their shit together. 2 counter people &amp; a massive line. People need to catch their flights! http://t.co/4MQFMxeBXt
569280157678071808,negative,0.7053,Customer Service Issue,0.3789,United,"yes, after landing at 930pm last night. spoke to 10 baggage claim customer service reps. finally spoke to one amazing ticket agent.","@united yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent."
569558986665537537,negative,1.0,Customer Service Issue,1.0,US Airways,quit being cheap and hire some call center employees. it shouldn't take half a day to call you,@USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you
568579899243380736,positive,1.0,,,Delta,here in austin i saw the water bottles &amp; snacks @ the desk for your waiting passengers! im so flight booking problems my next flight with you!,@JetBlue here in Austin I saw the water bottles &amp; snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you!
568518406959312897,neutral,1.0,,,Southwest,when can i start flight booking problems for next years super bowl time? 😩#help,@SouthwestAir when can I start Flight Booking Problems for next years super bowl time? 😩#help
570197804091621376,neutral,1.0,,,American,hi when will your next set of flights be out for next year from dublin???,@AmericanAir hi when will your next set of flights be out for next year from Dublin???
569622053214507008,negative,1.0,Can't Tell,0.6912,Southwest,"promised 4 rooms until wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?","@SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?"
568046603916996609,negative,1.0,Can't Tell,0.3593,United,couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. why do you bother giving them?,@united Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?
570304445336178688,negative,1.0,Customer Service Issue,0.66,US Airways,ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded.,@USAirways ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded.
570017634495787009,negative,1.0,Late Flight,1.0,American,improve envoy's performance. 5th trip through ord in 2015 i've been delayed for hours because of envoy. i could drive faster!,@AmericanAir improve Envoy's performance.  5th trip through ORD in 2015 I've been delayed for hours because of Envoy.  I could drive faster!
569676333766328320,negative,1.0,Cancelled Flight,1.0,American,so we have a cancelled flightled flight in about twelve hours. maybe we'll have heard from an aa rep at that point.,@AmericanAir so we have a Cancelled Flightled flight in about twelve hours. Maybe we'll have heard from an AA rep at that point.
569318653792948226,negative,1.0,Late Flight,0.6809,Delta,"flight 2202 out of jfk, 2 &amp; 1/2 hr delay. i could get over it if it was just weather relate flightd, but considering it's not - come on","@JetBlue Flight 2202 out of JFK, 2 &amp; 1/2 hr delay. I could get over it if it was just  weather reLate Flightd, but considering it's not - Come on"
568984515298922496,negative,1.0,Cancelled Flight,0.6806,United,"you should change your name to united incompetence. no flight until monday, have to take a 7 hour drive now to get to my flight!","@united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight!"
568786745715757056,positive,1.0,,,United,please send me the link/email to formally compliment irene in slc on some of the best customer service ever. #paxex,@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx
568673332184240129,negative,1.0,Late Flight,0.3341,United,has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.,@united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.
569839419211034624,negative,0.6565,Customer Service Issue,0.6565,United,- it's been almost 2 weeks and still no word from dot on update of london fare to us cities? any updates on your end?,@united - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end?
568553610981740544,positive,1.0,,,Virgin America,"i adore you, and am so looking forward to my flight to austin in two weeks.","@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks."
570307109704900608,negative,1.0,Cancelled Flight,0.703,United,still no refund or word via dm. please resolve this issue as your cancelled flightled flight was useless to my assistant's trip.,@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.
569013921660731393,negative,1.0,Customer Service Issue,1.0,US Airways,can you help me update ktn on the profile? ticket book via aa &amp; that info didn't get pass on. i've been on hold forever,@USAirways Can you help me update KTN on the profile?  Ticket book via AA &amp; that info didn't get pass on.  I've been on hold forever
569760231846072321,negative,1.0,Can't Tell,0.3659,US Airways,your a miserable airline and your loss of revenue is a reflection of that. go extinct. a merger only delays the inevitable,@USAirways your a miserable airline and your loss of revenue is a reflection of that.  Go extinct.  A merger only delays the inevitable
569489006955769856,negative,1.0,Flight Booking Problems,0.6308,US Airways,took me 4+ hours to book flights yesterday due to system errors between you and . paid $320 extra due to time lapse,@USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse
570003289326157824,negative,1.0,Can't Tell,0.6236,American,that's unacceptable,@AmericanAir that's unacceptable
569995513623408641,negative,1.0,Late Flight,0.6596,American,"3349, was supposed to be in little rock at 10am this morning.","@AmericanAir 3349, was supposed to be in little rock at 10am this morning."
569485297639149568,negative,1.0,Customer Service Issue,1.0,Delta,won't see my money again after their poor service should have stuck with virgin america what was i thinking trying jetblue???,@JetBlue won't see my money again after their poor service    should have stuck with virgin america what was i thinking trying jetblue???
568092489011236864,positive,0.68,,,Southwest,- apology accepted! #customerservicewin #itravelalot,@SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP
569253874445492225,neutral,0.6667,,0.0,Delta,what's the status of flight 1272 diverted to ric? when will it depart back for lga?,@JetBlue what's the status of flight 1272 diverted to RIC?  When will it depart back for LGA?
569125033509048320,negative,1.0,Late Flight,1.0,United,on flight 1665 but it's not departing! website says delayed due to operational difficulties-what does that mean?,@united on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean?
570280378193330180,negative,1.0,Cancelled Flight,1.0,American,and they cancelled flighted my flight and left me with no help to find a hotel to stay in. i slept in an airport for a night-_-,@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-
570085859132878848,negative,0.6661,Customer Service Issue,0.6661,American,"so break whatever you want, take no responsibility..too bad for customer? #media #filmcrew #nytimes","@AmericanAir So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN"
569705212274995201,negative,1.0,Flight Attendant Complaints,0.3441,United,otis in the baggage claim by bay #8. not at all happy but not nearly as pissed.,@united  Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.
569921913667104768,negative,0.6875,Bad Flight,0.6875,Delta,what else on this plane is duct-taped?? #ohboy #shouldigetoutandpush #airplane #flying…,@JetBlue what else on this plane is duct-taped?? #ohboy #shouldigetoutandpush #airplane #flying… http://t.co/R9ZsVzuRLw
568472783354773504,negative,1.0,Can't Tell,0.3525,US Airways,thanks for telling me my flight was on time when the plane was broken. you're an inferior airline.,@USAirways thanks for telling me my flight was on time when the plane was broken. You're an inferior airline.
569957235033399297,negative,1.0,Late Flight,0.3597,Delta,we just landed in vegas but not allowed to leave the plane just yet. thanks for making me miss my flight at 1 pm. #fustrated,@JetBlue We just landed in Vegas but not allowed to leave the plane just yet. Thanks for making me miss my flight at 1 pm. #fustrated
569945018527428608,negative,1.0,Can't Tell,0.6651,American,4 open kiosks for priority with no line and only 4 open for main check in for ~80-100 ppl,@AmericanAir 4 open kiosks for priority with no line and only 4 open for main check in for ~80-100 ppl
568855505747095552,positive,0.6639,,0.0,United,on the plane but thanks! maybe don't let so many people check in by themselves - teeming with morons.,@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.
569706754025660417,negative,1.0,Customer Service Issue,0.3539,American,"yes. however, the seats they assign us that day are never together. i just want to sit with my husband! why is that impossible?","@AmericanAir Yes. However, the seats they assign us that day are never together. I just want to sit with my husband! Why is that impossible?"
569649590632374273,negative,0.652,Cancelled Flight,0.652,US Airways,they didn't give you the wifi password? smh,@USAirways @Truthh4 they didn't give you the wifi password? Smh
569271364521103361,neutral,1.0,,,Delta,'s ceo battles to appease passengers and wall street - waterbury republican american,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Xf9MPnAaJE
570029599930880000,neutral,1.0,,,American,can you help me update a birthday that was incorrectly input in a reservation? this is preventing me from checking in,@AmericanAir can you help me update a birthday that was incorrectly input in a reservation? This is preventing me from checking in
569202715571703808,negative,1.0,Bad Flight,1.0,US Airways,the american eagle plane you're using for clt to rdu is disgusting! you should be ashamed! #disgusting #ew,@USAirways the American Eagle plane you're using for CLT to RDU is disgusting! You should be ashamed! #disgusting #ew http://t.co/B4xhiRuGzV
569967909155446785,positive,1.0,,,American,thank you for the assistance,@AmericanAir thank you for the assistance
569682010270101504,negative,0.6163,Late Flight,0.6163,American,in car gng to dfw. pulled over 1hr ago - very icy roads. on-hold with aa since 1hr. can't reach arpt for aa2450. wat 2 do?,@AmericanAir In car gng to DFW. Pulled over 1hr ago - very icy roads. On-hold with AA since 1hr. Can't reach arpt for AA2450. Wat 2 do?
567724266045837313,negative,1.0,Customer Service Issue,1.0,Southwest,"almost 2 hours on hold, 2 hours of my life i can't get back.... thanks","@SouthwestAir almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http://t.co/IyUZM2PUVS"
567919531068391425,neutral,0.6737,,,US Airways,thank you,@USAirways thank you
570305365159632899,neutral,0.6423,,,American,"dm the locator code, thanks.","@AmericanAir DM the locator code, thanks."
568746335446441984,negative,1.0,Late Flight,0.3789,Delta,no updates on anything! all we know is there is an issue with the front wheels being locked.,@JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked.
569955602782236672,negative,1.0,Lost Luggage,1.0,United,"this must be a drone “: we understand your frustration. our bag team is working hard to get your bag(s) to you...""","@united This must be a drone “@united: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you..."""
570024409630515202,neutral,1.0,,,US Airways,i sent email to customer.relations.com. will this work?,@USAirways I sent email to customer.relations@aa.com. Will this work?
569866490423349248,negative,0.6782,Customer Service Issue,0.6782,United,it wasn't a comment. it was a question. but thanks for your copy and paste response,@united it wasn't a comment. It was a question. But thanks for your copy and paste response
567731810910498816,negative,1.0,Flight Attendant Complaints,0.6812,United,"+what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. +","@united +what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. +"
570169851156701185,negative,1.0,Customer Service Issue,0.68,American,i'm trying to choose my seats but every time i go to the next flight i get system error,@AmericanAir I'm trying to choose my seats but every time I go to the next flight I get system error
569620438734807042,negative,0.6575,Customer Service Issue,0.3375,Southwest,just sent it,@SouthwestAir just sent it
568017135236022273,negative,1.0,Cancelled Flight,1.0,Virgin America,"i tried that. you offered to charge me an additional $1k for a new ticket or be stranded until thurs. 1st time, last time.","@VirginAmerica I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time."
569274057897730048,neutral,1.0,,,Delta,will we be able to watch the oscars on our flight tomorrow?,@JetBlue will we be able to watch the Oscars on our flight tomorrow?
569138202424025088,negative,1.0,Late Flight,1.0,Delta,you #fail. snow coming to dc area. tried to get on earlier flight. you refused. now flight 6.5 hours delayed. greedy and foolish.,@JetBlue you #fail. Snow coming to DC area. Tried to get on earlier flight. You refused. Now flight 6.5 hours delayed. Greedy and foolish.
569592675638382592,negative,1.0,Late Flight,1.0,Delta,"what's up with delays to and from boston today? my sister is trying to go home, and bro-in-law trying to come to rdu. craziness!","@JetBlue What's up with delays to and from Boston today? My sister is trying to go home, and bro-in-law trying to come to RDU. Craziness!"
569745375713558528,negative,1.0,Customer Service Issue,1.0,American,you called back just to put me on hold. it's midnight. literally just want to know how i'm getting home and i'm getting no help,@AmericanAir you called back just to put me on hold. It's midnight. Literally just want to know how I'm getting home and I'm getting no help
569921842204565504,negative,1.0,Late Flight,0.6723,US Airways,now my rebooked connection is delayed.,@USAirways now my rebooked connection is delayed.
567774277656682496,negative,1.0,Cancelled Flight,0.68,Southwest,"used to love you, but you keep rescheduling my flights. #southworst","@SouthwestAir used to love you, but you keep rescheduling my flights.  #southworst"
569557167411478528,negative,1.0,Lost Luggage,1.0,US Airways,pretty upset i drove from philly to mhtt still no info on my bags. what's the deal!,@USAirways pretty upset I drove from Philly to MHtT still no info on my bags. What's the deal!
568468409471492096,positive,0.6632,,0.0,United,thank you for responding so promptly! i look forward to the 240 kms drive to the office to file a claim.,@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.
569525811704934401,negative,1.0,Customer Service Issue,1.0,US Airways,how is it possible that you don't have a call back service? an automated message telling us to call back late flightr is so unhelpful.,@USAirways how is it possible that you don't have a call back service? An automated message telling us to call back Late Flightr is so unhelpful.
567767201286205441,neutral,1.0,,,Southwest,chances of flight leaving bna tomorrow at 6:20 am (to lga)?,@SouthwestAir chances of flight leaving BNA tomorrow at 6:20 am (to LGA)?
570072578540347393,neutral,0.6876,,0.0,American,the late flightst usair4603. earlier 4591,@AmericanAir the Late Flightst usair4603. Earlier 4591
569688317412970496,positive,1.0,,,American,thank you for the update!,@AmericanAir thank you for the update!
569633282855301120,positive,1.0,,,American,just landed - crew couldn't have been more gracious or accommodating. although a long delay i appreciate your prompt response!,@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!
568650933049147392,negative,0.6459999999999999,Customer Service Issue,0.6459999999999999,Southwest,"promotion also said two free round trip flights. nope, had to pay $200 extra for chi to vegas. bait&amp;switch.","@SouthwestAir Promotion also said two free round trip flights. Nope, had to pay $200 extra for chi to Vegas. Bait&amp;switch."
568224769872502784,negative,1.0,Customer Service Issue,1.0,US Airways,yeah you guys just told me to call the website that i booked from. i booked on your website. unacceptable,@USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE
569621852718411776,negative,1.0,Customer Service Issue,0.6945,American,understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again,@AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again
568571900596772864,negative,1.0,Bad Flight,0.3553,Southwest,", on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #refund","@SouthwestAir, on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #REFUND"
569475215832387584,negative,1.0,Late Flight,1.0,US Airways,unfortunately patience won't get me to my boat that leaves at 4 pm. i was on hold watching all flights fill up.,@USAirways unfortunately patience won't get me to my boat that leaves at 4 pm. I was on hold watching all flights fill up.
569641125243301888,negative,1.0,Flight Booking Problems,1.0,United,". really? was bumped down from gold status, asked to pay $$ to keep it, and get fewer miles... how is that worth it?",".@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?"
569896666465087488,negative,0.7063,Customer Service Issue,0.3666,American,don't see response!,@AmericanAir don't see response!
569757234260942848,negative,1.0,Customer Service Issue,0.6403,US Airways,"you guys are the worst airline i've ever dealt with. no notifications, no keeping customers updated. terrible service","@USAirways you guys are the worst airline I've ever dealt with.  No notifications, no keeping customers updated.  Terrible service"
568660340910592000,neutral,1.0,,,Delta,and the from team to offer in-#flight access to journal ... - nassau news live,@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Nassau News Live http://t.co/7E5bxwG16t
567715917983776772,negative,1.0,Customer Service Issue,0.6966,Southwest,been on hold for &gt;30 minutes about my cancelled flightled flight. still not talked to anyone and flight is soon. what gives?,@SouthwestAir been on hold for &gt;30 minutes about my Cancelled Flightled flight. Still not talked to anyone and flight is soon. What gives?
570085423801888768,negative,1.0,Customer Service Issue,0.6518,US Airways,i'm glad this airline is going to be swallowed by american!!! american always picks up the phone and solves problems.,@USAirways  I'm glad this airline is going to be swallowed by American!!! American always picks up the phone and solves problems.
569556131078475777,positive,1.0,,,United,"we got it, thanks.","@united we got it, thanks."
568592809344819200,negative,1.0,Late Flight,0.6412,Southwest,after 4 hours of delays you did make a nice offer for rescheduling me the next day... but...,@southwestair after 4 hours of delays you did make a nice offer for rescheduling me the next day... but...
569989557644623875,negative,1.0,Cancelled Flight,0.6512,United,i filed a delayed bag report on saturday! my flight was cancelled flightled and i never went anywhere!,@united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!
569603833804038144,negative,0.6511,longlines,0.3284,US Airways,more like usdelay-ways. another long 'paperwork' relate flightd delay - friday in charlotte. today in philly. #letsgoalready,@USAirways more like USDELAY-ways. Another long 'paperwork' reLate Flightd delay - Friday in Charlotte. Today in Philly. #letsgoalready
568834834040164352,positive,1.0,,,US Airways,welcome to north texas us air / american air employees. housing and education are great opportunities in the gr8 state of texas,"@USAirways Welcome to North Texas US Air / American Air employees. 
Housing and Education are great opportunities in The GR8 State Of Texas"
570075821127249920,negative,1.0,Late Flight,1.0,American,late flight again geez flt2417 #late flight #delays #typical,@AmericanAir Late Flight again geez flt2417 #Late Flight #delays #typical
568818427579793409,negative,0.6866,Customer Service Issue,0.6866,Southwest,you could be a little more accommodating with extending my flight credit.whats 10 extra days!#notahappytraveler,@SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler
567898236809277440,negative,1.0,Late Flight,0.6443,Southwest,"it seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft","@SouthwestAir It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft"
569533355248766976,positive,1.0,,,Delta,bos. everything current now. thanks for the follow up,@JetBlue BOS. Everything current now. Thanks for the follow up
569198593158086656,negative,1.0,Customer Service Issue,1.0,US Airways,providing poor customer service by responding to complaints with a copy and paste template flight unrelate flightd to complaint #usairwaysfail,@USAirways providing poor customer service by responding to complaints with a copy and paste tempLate Flight unreLate Flightd to complaint #usairwaysfail
570188794730848256,neutral,0.6858,,,American,"thank you for the info! changes need to be made over the phone, correct? is there any way an aa agent can call me directly?","@AmericanAir Thank you for the info! Changes need to be made over the phone, correct? Is there any way an AA agent can call me directly?"
570263732099649537,neutral,1.0,,,American,"that's dfw!? omg! yeah cold, everywhere!","@AmericanAir @dfwairport That's DFW!? OMG! Yeah cold, everywhere!"
567880664600698880,positive,1.0,,,Southwest,got it covered. thanks!,@SouthwestAir Got it covered. Thanks!
568049201453469697,negative,0.6907,Can't Tell,0.3711,Southwest,i couldn't fly you today &amp; it made the trip harder + had to pay for my checked bag. #devotedyyours but for today. :(,@SouthwestAir I couldn't fly you today &amp; it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :(
569191191448817664,neutral,0.6582,,0.0,Delta,minutes to spare.,@JetBlue minutes to spare.
568572344056180737,neutral,0.6673,,,Virgin America,is my new go to airline,@VirginAmerica is my new go to airline
569323015550296064,negative,1.0,Cancelled Flight,1.0,United,"- flight cancelled flightled. 4 hrs at airport to book a new one for $95. just got two invoices for the flight, each for approx $300. really?!","@United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!"
569842295387791361,negative,1.0,Customer Service Issue,1.0,American,i am still waiting for that call back. stranded and no one to talk to,@AmericanAir I am still waiting for that call back. Stranded and no one to talk to
570049697924009984,negative,1.0,Customer Service Issue,1.0,United,we would...how do i contact you to discuss? a few poor experiences with customer service but would give it a shot!,@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!
569637593278779392,negative,1.0,Late Flight,1.0,American,tired of sitting on a delayed #1702 again and again computer down,@AmericanAir Tired of sitting on a delayed #1702 again and again computer down
567802937394655232,neutral,1.0,,,Southwest,think you need to follow me for a dm,@SouthwestAir think you need to follow me for a DM
570278432417972224,negative,0.6523,Cancelled Flight,0.6523,US Airways,. it was this saturday during all the snow in the dc area. excited the flight was not cancelled flightled but sad he went missing.,.@USAirways It was this saturday during all the snow in the DC area.  Excited the flight was not Cancelled Flightled but sad he went missing.
570235698608869376,negative,1.0,Customer Service Issue,1.0,United,this isn't a one time thing either! it's a shocking pattern of repeated neglect and disrespect.,@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.
569991529764409344,negative,1.0,Bad Flight,0.6778,United,lovely new plane from lga to ord but no power outlets?,@united Lovely new plane from LGA to ORD but no power outlets?
569940989403635712,negative,1.0,Late Flight,1.0,US Airways,going to miss my connection due to another tarmac delay - on us5268 then 4050 - need a flight home today please!,@USAirways going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please!
569717336959160323,negative,1.0,Customer Service Issue,1.0,US Airways,"as soon as i call customer service to speak to a representative, i am disconnected","@USAirways @AmericanAir as soon as I call customer service to speak to a representative, I am disconnected"
568074028990259200,neutral,0.6795,,0.0,Southwest,when are you opening the flights beyond august 7th???,@SouthwestAir when are you opening the flights beyond august 7th???
567862181208805376,negative,0.6484,Bad Flight,0.3407,United,and that plane was staying overnight at the next airport - roc. u can make up 10 min in air but instead of waiting u leave early,@united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY
570250617379168256,negative,1.0,Customer Service Issue,0.6914,American,and it's not a inconvenience it is a disaster. it's a $500 phone bill from you that you refuse to pay,@AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay
568490964173627393,negative,0.6885,Bad Flight,0.3505,US Airways,you will be hearing a lot more from me instead of your feedback when i get back home.,@USAirways You will be hearing a lot more from me instead of your feedback when I get back home.
569186384121954305,neutral,1.0,,,Southwest,when does today's scavenger hunt start? i'm trying to help my little brother win! #destinationdragons,@SouthwestAir when does today's scavenger hunt start? I'm trying to help my little brother win! #DestinationDragons
567816475898310656,neutral,0.6954,,0.0,United,"does the economy plus cabin also qualifies as a ""premium"" cabin?","@united Does the economy plus cabin also qualifies as a ""premium"" cabin?"
567804646157475840,neutral,0.6663,,,United,for our birthdays my fiancé &amp; i want to travel late flight april. you're our fave airline but frontier has this: :-/,@united for our birthdays my fiancé &amp; I want to travel Late Flight April. You're our fave airline but Frontier has this: http://t.co/uayWrr45as :-/
568552263641210881,negative,1.0,Late Flight,1.0,Delta,all they said was delayed due to mechanical issues. i'm looking for something a little more specific.,@JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific.
569943090766721024,neutral,0.6729,,0.0,US Airways,us 728 stated their issues as: kept plane on ground to allow connecting passengers from other flight to board. fine. understand.,@USAirways US 728 stated their issues as: kept plane on ground to allow connecting passengers from other flight to board. Fine. Understand.
569751096580812801,negative,1.0,longlines,0.3456,United,doesn't help the 100 or more passengers that just arrived an hour late flight.,@united doesn't help the 100 or more passengers that just arrived an hour Late Flight.
570011200613806082,neutral,1.0,,,Delta,👉🚪rt : our fleet's on fleek.,👉🚪RT @JetBlue: Our fleet's on fleek. http://t.co/dSDEbodmEL
568515101319254016,positive,1.0,,,United,got a call. bag is to be delivered tonight. thanks for your reply!!,@united Got a call. Bag is to be delivered tonight. Thanks for your reply!!
570051875652767744,negative,1.0,Bad Flight,0.3458,United,system failure again = bad trend. software projects are like flying an airplane; there's no such thing as an emergency takeoff.,@united system failure again = bad trend.  Software projects are like flying an airplane; there's no such thing as an emergency takeoff.
569737333827887105,positive,1.0,,,American,"- whoooo hooooo just crossed 25,367!!! at my current pace i should reach 152,202 for the year.","@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year."
567792966690168832,negative,1.0,Late Flight,1.0,Delta,why are we delayed :( flight 1601,@JetBlue why are we delayed :( flight 1601
568397976110010368,positive,1.0,,,Southwest,"i appreciate the reply. rt : we’re so sorry to keep you waiting, laura. an agent will be with you shortly...^cb","I appreciate the reply. RT @SouthwestAir: @luxclark We’re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB"
569944997308407808,negative,0.6667,Cancelled Flight,0.6667,Southwest,hooking us up and getting us to tampa after our flight was cancelled flightled this morning #grateful #businesstrip,@SouthwestAir hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip
569184255399620608,neutral,0.6842,,,Delta,the you above all commercials? like the legroom one,@JetBlue the you above all commercials? Like the legroom one
568156758025187329,positive,1.0,,,Delta,i'm all set. about to fly. not bad for a first date with a giant metal bird machine. she even brought snacks.,@JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks.
570204972589002752,neutral,0.6298,,0.0,American,"they said it works 80-90% of the time, dfw security entrance c26. before/after pre-check, whereas i paid for the service.","@AmericanAir  They said it works 80-90% of the time, DFW security entrance C26. Before/after pre-check, whereas I paid for the service."
568890960358166528,negative,1.0,Bad Flight,0.6458,United,love to report how horrible this flight is to your team. let's make it worse...as they get to my seat...out of all snacks,@united Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks
568832749093687296,positive,1.0,,,United,i think this is the best first class i have ever gotten!! denver to lax and it's wonderful!!!,@united I think this is the best first class I have ever gotten!!  Denver to LAX and it's wonderful!!!
569953847797530624,neutral,0.7029,,0.0,Delta,when can we start flight booking problems flights for november?,@JetBlue when can we start Flight Booking Problems flights for November?
570020275150049281,negative,0.6914,Customer Service Issue,0.3704,United,i have a weekend of dealing with your company that would say otherwise.,@united  i have a weekend of dealing with your company that would say otherwise.
567739357881040896,negative,1.0,Customer Service Issue,0.3654,United,"i was denied use of a rear facing car seat on ua5025, an erj145. can you confirm the actual policy?","@united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?"
569713615047168000,negative,1.0,Can't Tell,0.3471,American,why don't you take care of flight screw ups,@AmericanAir why don't you take care of @Cowboycerrone flight screw ups
568871143022731265,negative,1.0,Can't Tell,1.0,United,"if a business decision is made that inconveniences and possibly causes lost customers, is it a good business decision? #cranky","@united If a business decision is made that inconveniences and possibly causes lost customers, is it a good business decision? #Cranky"
568190276990140417,neutral,1.0,,,United,pty to pit via iah,@united PTY to PIT via IAH
570213783085432832,negative,1.0,Late Flight,1.0,US Airways,youre batting .1000. every flight ive taken is delayed. worst airline. ever.,@USAirways Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever.
569962605671919616,neutral,1.0,,,Delta,bruh “: our fleet's on fleek.,Bruh “@JetBlue: Our fleet's on fleek. http://t.co/W9BQiw0aou”
569286897404669953,negative,1.0,Customer Service Issue,0.6821,Southwest,. i finally hung up after 2 hours and was not able to get the flight i needed. #stuckintampa 😞,.@SouthwestAir  I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa 😞
569484900828491776,negative,1.0,Customer Service Issue,1.0,US Airways,"and at this point i don't need sorry, i need a revers agt to pick up the call so maybe we can make the 11:30 flight today","@USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today"
569316547673526272,positive,0.6997,,,United,thanks for the upgrade- please try to get my company to approve more business class travel.,@united Thanks for the upgrade- please try to get my company to approve more business class travel.
567769337256484864,negative,1.0,Late Flight,0.3545,US Airways,flight 1808 is not leaving at 2:45 because we haven't even begun to board yet. please update your website asap,@USAirways flight 1808 is not leaving at 2:45 because we haven't even begun to board yet. Please update your website ASAP
569596364197199873,negative,1.0,Customer Service Issue,1.0,US Airways,i need an actual person in customer relations for a refund. what # can i call? i will dispute this charge on my credit card.,@USAirways I need an actual person in customer relations for a refund. What # can I call? I will dispute this charge on my credit card.
568263079789608961,negative,0.6328,Flight Booking Problems,0.324,United,get a clue. i am a 1k/2mm miler and that is the response you give?,@united get a clue. I am a 1K/2mm miler and that is the response you give?
568129661227499524,negative,1.0,Late Flight,1.0,United,ua1740. as the inbound flight dep time gets closer you push it back 15 min. you've been doing this for 2 hrs.,@United UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs.
570009856851222529,negative,1.0,Bad Flight,1.0,American,not having pillows or blankets or a flight home for 40 people does bad things to my hair,@AmericanAir not having pillows or blankets or a flight home for 40 people does bad things to my hair
568481985221537792,positive,1.0,,,Virgin America,of course! i work for and i'm obsessed with the entire virgin family!!,@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!
568945958970531840,negative,1.0,Bad Flight,0.6765,Virgin America,requested window seat and confirmed window but got stuck in middle seat. not a good way to treat silver member😒,@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒
568451916319096832,neutral,1.0,,,Southwest,boarding passes now compatible with #iphone #passbook,"@SouthwestAir boarding passes now compatible with #iPhone #Passbook 
http://t.co/1ESmMnIZEk"
568533394402861056,neutral,1.0,,,US Airways,can i bring a copy or photo of my baby's birth certificate for the flight? i feel uncomfortable traveling with the real thing.,@USAirways can I bring a copy or photo of my baby's birth certificate for the flight? I feel uncomfortable traveling with the real thing.
569714918951391232,neutral,0.6916,,,American,can you take care please. thanks,@AmericanAir can you take care @Cowboycerrone please.  Thanks
569515118125408256,negative,0.6854,Can't Tell,0.3596,United,thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail,@united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail
567768330624372736,positive,1.0,,,Delta,"thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksdave","@JetBlue Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http://t.co/iNNP0Kkyby"
568449223730925571,negative,1.0,Customer Service Issue,0.7021,US Airways,will these prices be honored? ive waited this 1 1/2 hours on hold to make sure i can still get the prices i originally started,@USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started
569669992624431105,negative,1.0,longlines,0.6544,United,is truly the drunk uncle of boarding. don't believe gate agent that overhead is full; don't reserve aisle,@United is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full; don't reserve aisle http://t.co/cdZhTyd0aK
569946012988669954,negative,1.0,Customer Service Issue,1.0,American,unbelievable that i cannot even wait on hold to speak to a human being to resolve my issue!!!!!!!! the system simply hangs up!,@AmericanAir Unbelievable that I cannot even wait on hold to speak to a human being to resolve my issue!!!!!!!! The system simply hangs up!
567903480993558528,negative,0.6957,Bad Flight,0.3804,US Airways,she just did but really how drunk does someone have to be before you stop serving them,@USAirways she just did but really how drunk does someone have to be before you stop serving them
568563324704706560,neutral,0.6769,,0.0,Southwest,sent,@SouthwestAir sent
569742876793372672,negative,1.0,Bad Flight,0.3655,American,now we are all stuck on the plane after landing because crew unable to figure it out,@AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out
569957703813976065,negative,1.0,Cancelled Flight,1.0,American,you lost a customer today. flight today was cancelled flightled and i had to find out by calling customer service yesterday.,@AmericanAir You lost a customer today. Flight today was Cancelled Flightled and I had to find out by calling customer service yesterday.
568416493446270976,negative,1.0,Lost Luggage,1.0,United,- that time when i spent a night trying to sleep in a toddler bed at the airport ramada without my luggage you kidnapped #furious,@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious
568495216291913728,negative,0.6932,Customer Service Issue,0.3636,Southwest,yes i can. but you guys should get your act together.,@SouthwestAir Yes I can. But you guys should get your act together.
567741202884075520,positive,1.0,,,Southwest,is having a sale! i'm delighted!,@SouthwestAir is having a sale! I'm delighted!
569663928701038592,negative,1.0,Late Flight,1.0,American,we need a miracle please help flight 1228 get out of here by 640 #fingerscrossed #pleasegod #missmykids,@AmericanAir we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids
569719978993152000,negative,1.0,Customer Service Issue,1.0,American,"thank you for holding, we apologize for the delay in answering your call. to speak to a representative please continue to hold.","@AmericanAir Thank you for holding, we apologize for the delay in answering your call. To speak to a representative please continue to hold."
568620841325301760,negative,0.6455,Can't Tell,0.6455,United,any solutions?,@united any solutions?
568864796717805568,neutral,1.0,,,United,followback so i can dm plz,@united Followback so I can DM plz
570032949992800256,negative,1.0,Lost Luggage,1.0,Southwest,"when i called i was told my bag had made it to phl, but still has not been delivered or any call from the delivery service","@SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service"
570196428364111873,negative,1.0,Can't Tell,0.6779999999999999,US Airways,", since jan 22 have been on 10 flights. why the disrespect in clt, flt #2063 at 2:50pm on 18feb to dca? just asked herba question","@USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question"
569568612215865344,negative,0.6867,Can't Tell,0.6867,US Airways,churn rate increasing by the second,@USAirways churn rate increasing by the second
569671617674022912,neutral,1.0,,,United,"i need to get from albuquerque, nm, usa, to cebu, philippines. i'm providing educational help for 800 kids. can you help me?","@united I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?"
567814121870348289,negative,1.0,Customer Service Issue,0.6882,United,just tried to log in and was told e-mail log in not currently available,@united just tried to log in and was told e-mail log in not currently available
570240246719381504,negative,1.0,Lost Luggage,1.0,American,"no, had already waited an hour for it and wanted to get home.","@AmericanAir No, had already waited an hour for it and wanted to get home."
569938672935546880,negative,1.0,Cancelled Flight,0.3491,US Airways,is charging me $200 to not take my flight. lol. that is the last time i fly with them.,@USAirways is charging me $200 to NOT take my flight. Lol. That is the last time I fly with them.
570003828658950145,positive,0.6682,,0.0,United,thank you. took care of everything and made it right. that's the experience i'm used to. opened the app to find flight changed.,@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.
569280107724050432,negative,1.0,Customer Service Issue,0.6699,Delta,"if this is customer service, then please call me.","@JetBlue If this is customer service, then please call me."
569935639539425280,negative,0.6613,Late Flight,0.6613,US Airways,site shows on-time but flightaware site shows delayed. trying to decide if i get out in this ice to catch flt 456 to phx.,@USAirways site shows on-time but FlightAware site shows delayed. Trying to decide if I get out in this ice to catch FLT 456 to PHX.
569668792265019392,positive,1.0,,,Southwest,i miss mine terribly. a +1 for my 30th anniversary would be amazing. it would mean luv is in the air. #dontmakemebeg,@SouthwestAir I miss mine terribly. A +1 for my 30th anniversary would be amazing. It would mean LUV is in the air. #dontmakemebeg
568632394929958912,neutral,0.6354,,,Virgin America,momma i made it! 😁😁😁,@VirginAmerica momma I made it! 😁😁😁
570196007243395073,negative,1.0,Customer Service Issue,1.0,American,thank you for the robotic and non helpful assistance.,@AmericanAir thank you for the robotic and non helpful assistance.
568563550475698177,negative,0.6636,Bad Flight,0.6636,Southwest,lets chat about flights to and from bwi and the carolina area... can a girl get break? i've had to resort to usair 😖 2 a day?!,@SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir 😖 2 a day?!
569538649110548480,negative,1.0,Customer Service Issue,1.0,US Airways,"if you mean by posted, no usair empl to direct anyone, 800# not accepting calls, no contact from usair re: rebook #greatjob","@USAirways if you mean by posted, no USAir empl to direct anyone, 800# not accepting calls, no contact from USAir re: rebook #greatjob"
569528105557053442,negative,1.0,Customer Service Issue,0.7013,US Airways,"""that's unusual"" means we screwed up but will never admit to it! #goingforgreatnessfail","@USAirways @msscottwg  ""That's unusual"" means we screwed up but will never admit to it!  #GoingForGreatnessFAIL"
567894706325188608,negative,1.0,Late Flight,0.6939,United,"yup, it just happens way too often...5 times in the last 12 months","@united yup, it just happens way too often...5 times in the last 12 months"
569323273172832256,negative,0.6563,longlines,0.3282,US Airways,not best pleased with service so far. on our third gate and still no guarantee that it's the correct one :(,@USAirways not best pleased with service so far. On our third gate and still no guarantee that it's the correct one :(
570308064185880577,neutral,0.6667,,,American,we've already made other arrangements ourselves.,@AmericanAir we've already made other arrangements ourselves.
568561938457690112,neutral,0.6854,,,Delta,has d.c. thinking about summer with new nantucket service - sys-con media (pr),@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - SYS-CON Media (PR) http://t.co/ZoFWLdQXbe
568487439062441984,negative,0.6528,Flight Booking Problems,0.32799999999999996,Delta,"when i arrived at the airport, i was told my ticket had been refunded because my name had a fraud alert.","@JetBlue When I arrived at the airport, I was told my ticket had been refunded because my name had a fraud alert."
569273176775114752,neutral,0.6967,,0.0,US Airways,hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?,@USAirways Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?
570264316743544832,negative,1.0,Customer Service Issue,1.0,Southwest,unfortunately once the call was answered service was horrid. swa was the role-model of finger pointing &amp; excuses #disappointed,@SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing &amp; excuses #DISAPPOINTED
570288961064710145,negative,1.0,Bad Flight,0.7020000000000001,Southwest,belt issues. been a rough day for them. worst part is traveling with 9 month old and having to wait outside in 85 degree,@SouthwestAir belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree
568544549536198656,neutral,1.0,,,US Airways,"vuelo24.es, vuelos24.es sell too cheap mad-nyc with usairways. are they trusted webs or is it a scam?","@USAirways http://t.co/AXRYeIWzh0, vuelo24.es, vuelos24.es sell too cheap MAD-NYC with USAirways. Are they trusted webs or is it a scam?"
569933357515026432,negative,1.0,Cancelled Flight,0.6598,United,"18 flights so far this year. 13 delays including 2 cancelled flightations. late flightst reason, crew needed mandatory sleep. in mexico!","@united  18 flights so far this year. 13 delays including 2 Cancelled Flightations.  Late Flightst reason, crew needed mandatory sleep. IN MEXICO!"
567860067602558977,neutral,0.6669,,,Delta,becomes first #airline to accept #apple pay - future #travel experience,@JetBlue becomes first #airline to accept #Apple Pay - Future #Travel Experience http://t.co/czOr4nyh9n
569688901922615296,negative,1.0,Cancelled Flight,0.6838,American,"thanks for the call on my cancelled flightled flight, not! flight booking problems me for tues no good weather caused me 2 leave early","@AmericanAir thanks for the call on my Cancelled Flightled flight, NOT!  Flight Booking Problems me for Tues no good weather caused me 2 leave early"
570006301968867328,negative,1.0,Can't Tell,1.0,American,crew did the best they could but it was out of their control. you only get one chance of a honeymoon &amp; you failed miserably,@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon &amp; you failed miserably
567985483135000576,negative,1.0,Customer Service Issue,1.0,United,&lt;&lt;&lt;&lt;&lt;------- shoddy customer service. of no use whatsoever. #unitedairline,@united &lt;&lt;&lt;&lt;&lt;------- shoddy customer service. Of no use whatsoever. #unitedairline
569163696041172992,positive,1.0,,,Southwest,hello #southwestair i'm happy to be flying with you this morning dal-mdw #4053 looking forward to a comfortable fight,@SouthwestAir hello #SouthwestAir I'm  happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight
568202174917976064,negative,1.0,Customer Service Issue,0.6531,United,just dropped bags at newark. your desk guy was the rudest customer facing person i have met. even my two children were shocked!,@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!
569749233344983040,negative,1.0,Late Flight,0.6759,United,is flight 746 going to sit on the tarmac forever?????????,@united Is flight 746 going to sit on the tarmac FOREVER?????????
570257563003920384,negative,0.6354,Flight Attendant Complaints,0.6354,United,had to explain to a very over eager flight attendant trying to ask about my vision that my was not a guide dog!,@united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!
569332442194178049,negative,1.0,Cancelled Flight,1.0,Southwest,cancelled flightled all flights fort lauderdale to philly. usair flights got to philly with no problem. wtf is wrong with sw,@SouthwestAir Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways
570050402294636544,negative,1.0,Customer Service Issue,1.0,Southwest,"very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter.","@SouthwestAir very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter."
567769620648828929,neutral,0.6591,,,Southwest,thank you for the response. how can i got about getting the points onto my rewards account?,@SouthwestAir thank you for the response. How can I got about getting the points onto my rewards account?
569901802994454528,negative,0.7113,Customer Service Issue,0.3919,Southwest,i did. still haven't heard a thing.,@SouthwestAir I did. Still haven't heard a thing.
570064443159089153,negative,1.0,Customer Service Issue,1.0,American,your assistance has not been very helpful frustrating disappointing experience &amp; w/small children very inconvenient,@AmericanAir your assistance has not been very helpful frustrating disappointing experience &amp; w/small children very inconvenient
567732265888006145,negative,1.0,Customer Service Issue,1.0,US Airways,the phone line disconnects. how can i be in the queue to be answered when the phone line simply disconnects when i call?,@USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?
569714755838935040,negative,0.6535,Lost Luggage,0.6535,Southwest,nbd i was able to figure out a workaround. just wanted to help. got my bags less than 24 hours late flightr. muchas grassy ass.,@SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass.
568221293914533889,neutral,0.6558,,0.0,Southwest,"i had to travel to savannah, ga, once again, on an airline i don't ""luv"". when r u going to fly me to savannah? pleeeease!!!!","@SouthwestAir I had to travel to Savannah, GA, once again, on an airline I don't ""Luv"". When r u going to fly me to Savannah? Pleeeease!!!!"
569547989007646721,neutral,0.6659,,,United,"getting ready to book a flight to san juan. was wondering, does united waive baggage fees for military personnel. thanks.","@united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks."
569276518305820672,positive,1.0,,,Delta,ok!!! that's super helpful. thank you. i'll reach out if i have any other questions.,@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions.
568516063001853952,negative,1.0,Lost Luggage,1.0,United,still waiting 4 our bags. web still can't tell me its location . how come can tell u at any given minute where it is?,@united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?
568447062976524288,negative,1.0,Late Flight,1.0,US Airways,what's happening with 1217 phl to lax? now 3 hr delay. poor communication!,@USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!
569937905872822272,neutral,1.0,,,Delta,x__x rt : our fleet's on fleek.,X__x RT @JetBlue: Our fleet's on fleek. http://t.co/xxppZo88j1
569660111976689664,negative,1.0,Customer Service Issue,0.6752,Delta,still no response from ceo. i guess he is at the oscars. i bet his flight was on time. #justwrong,@JetBlue Still no response from CEO. I guess he is at the Oscars.  I bet his flight was on time.  #JUSTWRONG
569604777962643457,negative,1.0,Late Flight,1.0,American,thanks for the response. i know it's not your fault... but im in ord in t5 and hungry if you want to stop by ✈️✌️,@AmericanAir thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by ✈️✌️
568260165759307776,positive,1.0,,,Delta,thank you so much! i wasn't sure since in know the limit is 4 ozs. excited to fly with jetblue!,@JetBlue Thank you so much!  I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!
569261989735718914,negative,1.0,Damaged Luggage,1.0,United,a broken luggage and a mild case of food poisoning from ua5 lhr-iah. who can i email about this?,@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?
568481405681999872,neutral,1.0,,,United,still waiting for a response on whether or not you allow use of a rear facing car seat on an erj145.,@united still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145.
568823775745028096,negative,1.0,Customer Service Issue,1.0,United,dm sent. this lack if customer service is getting ridiculous.,@united DM sent.  This lack if customer service is getting ridiculous.
568377392420356096,positive,1.0,,,Southwest,"dm sent! thanks so much for responding! your response was so timely, i missed it!","@SouthwestAir DM sent! Thanks so much for responding! Your response was so timely, I missed it!"
568949545972961280,negative,1.0,Late Flight,1.0,United,"not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. thanks","@united not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks"
569493046557069313,negative,0.6309,Late Flight,0.6309,Delta,fly 2301 delayed do to ice at jfk ... can i switch to a late flightr flight for free,@jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free
568948008160661504,negative,0.636,Can't Tell,0.324,United,i had one interview i was the last person what does that mean?,@united I had one interview I was the last person what does that mean?
569922437195829248,neutral,0.6399,,,American,"yessir rt “: good morning, rob. we're showing the flight to sunny mexico just pushed off the gate.”","Yessir RT “@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.”"
567886909516685312,negative,0.6632,Customer Service Issue,0.3684,United,- flight 1114. unfortunately this isn't an isolate flightd incident. i haven't waited less than 20min in years,@united - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years
569618014141751298,negative,1.0,Late Flight,1.0,Delta,5 hours delayed now in hour increments? really? &amp; as mosaic i still have to pay $25 to use lounge during this waste of a sunday?,@JetBlue 5 hours delayed now in hour increments?  Really?  &amp; as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday?
570295795985080320,negative,0.6526,Can't Tell,0.6526,United,that totally sucks my cousin worked at phl said,@united @highbuddyyy that totally sucks my cousin worked at PHL said @united
568008391773196288,negative,1.0,Customer Service Issue,0.3768,US Airways,over 4 weeks since you took our money and left us stranded 9 hours from home. had to rent a car and you still have not helped us,@USAirways over 4 weeks since you took our money and left us stranded 9 hours from home. Had to rent a car and you still have not helped us
568942133698146306,neutral,1.0,,,Southwest,is the contest over for destination dragons? i want to try to do everything i can to go.,@SouthwestAir is the contest over for Destination Dragons? I want to try to do everything I can to go.
570114536448995328,negative,1.0,Lost Luggage,0.3684,United,if i pay you $25 and $35 for my luggage to be delivered when i arrive. why should i have to wait 3 additional days for its delivery?,@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?
569906668743426048,negative,1.0,Customer Service Issue,0.6679999999999999,Southwest,"res chg online/app no work, still on hold, faster for hubby to drive to airport to make change @ counter #fail","@SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail"
569887819297992704,negative,1.0,Customer Service Issue,0.6649,Southwest,i've had terrible service in three airports in 10 hours. glad they don't care we kind of need to be home. #sellmypointssoon,@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon
570079855821389824,negative,1.0,Can't Tell,0.3592,US Airways,"membership has no privileges anymore - my son is in the army, short window to see him - no help.","@USAirways membership has no privileges anymore - my son is in the army, short window to see him - NO help."
567831160978677760,negative,0.6356,Late Flight,0.3355,US Airways,flt 5302 clt to day supposed to depart 5:51; the 6:20...still no crew. #schedule/contact the pilot!,@USAirways flt 5302 CLT to DAY supposed to depart 5:51; the 6:20...still no crew. #schedule/contact the pilot!
568166478572204032,negative,1.0,Bad Flight,0.6836,US Airways,"to clt from jfk nasty planes, dirty seats &amp; floors, rude flight attendants- hopefully aa can get you cleaned up #disgusting #vile","@USAirways to CLT from JFK nasty planes, dirty seats &amp; floors, rude flight attendants- hopefully AA can get you cleaned up #disgusting #vile"
568989687353729024,positive,1.0,,,United,"brian at sfo customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #ftw","@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW"
568911873438920705,neutral,0.6444,,,Southwest,i am committed okay please hook me up for #destinationdragons,@SouthwestAir I am committed okay please hook me up for #DestinationDragons
569644716343455744,negative,1.0,Can't Tell,0.3582,American,please pray for us that our gear is not lost or stolen due to your incompetent employees. #cnn #abcnews #msnbc #photography,@AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography
568179117851578369,neutral,0.6593,,0.0,United,patiently drinking and tweeting about my experience,@united patiently drinking and tweeting about my experience
568898792247992320,positive,1.0,,,Delta,please come to indianapolis!,@JetBlue Please come to Indianapolis!
568894021688434690,neutral,1.0,,,Delta,do you have direct flights to and from bos to st lucia or antigua?,@JetBlue do you have direct flights to and from Bos to St Lucia or Antigua?
569226044118581248,negative,1.0,Can't Tell,0.6937,US Airways,what's the seat assignment policy? why let us choose a seat only to change it on us two weeks late flightr?,@USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr?
569969599711571968,negative,1.0,Customer Service Issue,1.0,American,from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day,@AmericanAir from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day
570066859330019329,negative,0.657,Can't Tell,0.657,Delta,you can do better than this. and you can do better for me and all the passengers. #flight108 jfk to pwm.,@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.
567820352329523200,negative,1.0,Customer Service Issue,1.0,Southwest,"can't checkin online for 2:00 flight tmrw fr. cancun. ""undefined error"" &amp; 800# not working.family of 4 don't want cgroup! help","@SouthwestAir can't checkin online for 2:00 flight tmrw fr. Cancun. ""Undefined error"" &amp; 800# not working.Family of 4 don't want Cgroup! Help"
568834328937009152,negative,0.6527,Can't Tell,0.336,Southwest,"no no no. swa low fares and on-time service is great! but manufactured quirkiness? mmm, not so much. signed, -captiveaudience","@SouthwestAir No no no. SWA low fares and on-time service is great! But manufactured quirkiness? Mmm, not so much. Signed, -CaptiveAudience"
569910335353851904,neutral,1.0,,,US Airways,"hi, can you attach my aa ff# 94lxa62 to reservation e2kvm4. thansk!","@USAirways Hi, can you attach my AA FF# 94LXA62 to reservation E2KVM4. Thansk!"
569525690950815745,negative,1.0,Customer Service Issue,0.3725,United,please follow faa guidelines regarding bumping. it is not acceptable to give a $300 voucher for an $800 fare when you've,@united Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've
569182336715243520,negative,0.6473,Lost Luggage,0.3341,Virgin America,"we're on flight 910 vegas to boston today, checked in online but our bag count didn't register. can i fix that somehow?","@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?"
568924897575088130,negative,1.0,Can't Tell,1.0,US Airways,them and,@USAirways them and @AmericanAir
569734069988286464,negative,1.0,Lost Luggage,1.0,Southwest,needs to train their employees to be at lease somewhat empathetic when they lose our luggage. monika at mwa needs a pr lesson,@SouthwestAir needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage.  Monika at MWA needs a PR lesson
568928195581513728,negative,1.0,Late Flight,0.6898,Southwest,that's horse radish 😤🐴,@SouthwestAir @dultch97 that's horse radish 😤🐴
568199550084591616,neutral,1.0,,,Delta,airways corporation (jblu) loses -0.06% on news that airways ... - wallstreet scope,@JetBlue Airways Corporation (JBLU) loses -0.06% on news that @JetBlue Airways ... - WallStreet Scope http://t.co/oFW4A8b5WS
569208317408514048,negative,0.6737,Customer Service Issue,0.6737,Southwest,i am trying to change a ticket for travel on monday that cannot be changed online. anyway faster than waiting on hold? #anhour,@SouthwestAir I am trying to change a ticket for travel on Monday that cannot be changed online. Anyway faster than waiting on hold? #anhour
569641615721140224,negative,1.0,Customer Service Issue,1.0,United,“: what made you come to this? can we help you with anything? ^jp” the service just hasn't been great.,“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great.
569895187746418688,positive,1.0,,,Southwest,"and this is why i love flying southwest. excellent service, and you don't take yourselves too seriously!","@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!"
567853052943663104,negative,0.6566,Late Flight,0.6566,United,they held the flight for our group of nearly 20 people.,@united they held the flight for our group of nearly 20 people.
569715552702345216,negative,1.0,Flight Booking Problems,0.6839,United,"bull crap. i spent $600 on a recent trip. that's not small change. i got 10,000 aa miles. would have only been 6600 ua","@united bull crap.  I spent $600 on a recent trip.  That's not small change. I got 10,000 AA miles.  Would have only been 6600 UA"
570257935911096320,neutral,0.6725,,,American,i'm sure they did. it's certainly chilly back east today! 😮,@AmericanAir I'm sure they did. It's certainly chilly back East today! 😮
569232776454483969,negative,1.0,Cancelled Flight,1.0,Southwest,"standing in las vegas and our flight says on time, but reps are telling us that all flights to denver are cancelled flightled. help","@SouthwestAir standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP"
569679254495100928,negative,1.0,Customer Service Issue,1.0,American,unfortunately that is not true. a robot apologizes and hangs up. so how do i get help?,@AmericanAir Unfortunately that is not true. A robot apologizes and hangs up. So how do I get help?
569523635171405824,neutral,1.0,,,US Airways,at least they make you run so you want yo buy this fresh diet coke...nice bizness plan. its all about marketing right?,@USAirways at least they make you run so you want yo buy this fresh diet coke...nice bizness plan. Its all about marketing right?
567755768037130241,negative,1.0,Late Flight,1.0,Delta,figured but delay is listed at almost 2 hrs. thanks for being great! cheers,@JetBlue figured but delay is listed at almost 2 hrs. Thanks for being great! Cheers
569666513352806400,positive,0.6633,,,Southwest,just got mine..now where to go??,@SouthwestAir just got mine..now where to go??
569506823818117121,negative,1.0,Bad Flight,0.6598,Southwest,plane switch on 636 meant a= back of plane #disappointed,@SouthwestAir plane switch on 636 meant A= back of plane #disappointed
568440384897966080,positive,0.6437,,0.0,Southwest,listening center is open seating just like on their planes. #ragandisney,@SouthwestAir listening center is open seating just like on their planes. #RaganDisney
570285537833168896,neutral,1.0,,,United,"i am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations","@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations"
569911528368926720,negative,1.0,Flight Booking Problems,0.3699,American,"ok. we will probably cancelled flight our flights then, take a refund, and get home another way. wednesday won't work for us.","@AmericanAir Ok. We will probably Cancelled Flight our flights then, take a refund, and get home another way. Wednesday won't work for us."
568995447768899584,positive,0.6497,,,United,dm sent. thanks.,@united DM sent.  Thanks.
570114300888678401,negative,1.0,Customer Service Issue,1.0,US Airways,are people going to answer our calls?,@USAirways are people going to answer our calls?
569961117235191809,negative,0.6863,Flight Booking Problems,0.3493,US Airways,i have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while flight booking problems. pls help,@USAirways I have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help
568474960097878016,negative,1.0,Flight Attendant Complaints,0.6809,Delta,it's noting about me i m perfectly fine it's the attitude and dealings with flyers. stubborn. demanding. unwilling to accommodate.,@JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate.
569599269189107712,negative,1.0,Customer Service Issue,1.0,American,weather is unavoidable. understaffing is controllable,@AmericanAir weather is unavoidable. Understaffing is controllable
569317426975760384,neutral,1.0,,,US Airways,just landed flight 545. any chance of making flight 5530 phoenix to aus,@USAirways JUST LANDED flight 545. Any chance of making flight 5530 Phoenix to AUS
569938796986433537,negative,1.0,Can't Tell,0.6908,Delta,i'm sick of y'all.,@JetBlue I'm sick of y'all.
570236014238699521,negative,1.0,Customer Service Issue,0.6413,United,"by the way, a simple apology goes a long way, even if it's a hollow one. it's obvious that you don't care about me or my well-being,","@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,"
569936348217352194,negative,1.0,Cancelled Flight,1.0,United,"2 cancelled flighted flights late flightr, agent claimed she put me on a new flight but then cancelled flighted it. coworker got on flight- now delayed. now?","@united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?"
568514213921947648,positive,1.0,,,United,global first class lounge ord menu. yummy!,@United Global First Class Lounge ORD menu. Yummy! http://t.co/egKvFoKogj
568964652455092224,positive,1.0,,,Southwest,thanks for the ride to chicago. #kmdw #b738,@SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http://t.co/6cpYPGFnD6
568851544537481216,negative,1.0,Customer Service Issue,0.3586,United,why would a person take hours and hours of wait time just to tell a lie,@united why would a person take hours and hours of wait time just to tell a lie
569640446999203842,neutral,0.6596,,0.0,Southwest,my gf lost the promise ring i gave her on flight 2707 2/21/2015 sfo&gt;sna. it's an infinity silver band ring. please help!,@SouthwestAir My GF lost the promise ring I gave her on flight 2707 2/21/2015 SFO&gt;SNA. It's an infinity silver band ring. Please help!
569647413285265408,positive,1.0,,,United,denver baggage handlers you totally impressed us today. our lungs barely made the run to connect but our bags had no problem! #den,@united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN
569899917935714305,negative,1.0,Flight Attendant Complaints,0.3784,United,i paid for economy plus and you put me in the last boarding group so i have to gate check my bags too? knows better..,@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..
570286925556424705,negative,1.0,Customer Service Issue,0.6635,US Airways,there is an error w/ my preferred status &amp; i'm not able to reach an agent via phone. travel friday. need resolved - contact info?,@USAirways There is an error w/ my preferred status &amp; I'm not able to reach an agent via phone. Travel Friday. Need resolved - contact info?
568532050979893249,negative,0.6877,Flight Attendant Complaints,0.3576,United,- i really down think downgrading the booze/food selections at the club is a good way to go. how about you look ?,@united - I really down think downgrading the booze/food selections at the club is a good way to go.  How about you look @aircanada?
568083251866152960,negative,1.0,Late Flight,0.617,US Airways,"you got me home 30 hours after you were supposed to... i was living in an airport, you offered no monetary assistance!","@USAirways you got me home 30 hours after you were supposed to... I was living in an airport, you offered no monetary assistance!"
568243352258236416,neutral,0.6738,,0.0,Southwest,"if a passngr requires wheelchair to gt on plane then sits in an exit row, wld they b physically capable to help in emergency?","@SouthwestAir if a passngr requires wheelchair to gt on plane then sits in an exit row, wld they b physically capable to help in emergency?"
568182492055912449,neutral,1.0,,,Southwest,do you have any info about when #destinationdragons winners will be announced? me &amp; my best friend are hoping to win. thanks!,@SouthwestAir do you have any info about when #DestinationDragons winners will be announced? me &amp; my best friend are hoping to win. thanks!
570177331358076929,negative,1.0,Customer Service Issue,1.0,American,what's the point? so i can wait for another 6 weeks. u r one of the only airlines that refuses to handle complaints by phone,@AmericanAir what's the point? So I can wait for another 6 weeks. U r one of the only airlines that refuses to handle complaints by phone
568895061284364288,negative,1.0,Can't Tell,0.6742,US Airways,"is it insulting that offer a ""non required $50 voucher as a goodwill offering..at least my bag can fly round trip","Is it insulting that @USAirways @AmericanAir offer a ""non required $50 voucher as a goodwill offering..At least my bag can fly round trip"
569518596231008258,neutral,1.0,,,United,flight 1547 cmh to ord just arrived at gate. next segment to yvr already boarding. will they hold it?,@united Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it?
567947508208377858,positive,0.6764,,0.0,Delta,finally taking off! las-fll-sju #letsgo,@JetBlue Finally taking off! LAS-FLL-SJU #letsgo
570274148364242947,neutral,0.6676,,,American,thanks!,@AmericanAir thanks!
568895188338380801,negative,1.0,Flight Booking Problems,0.3503,United,you might be the only airline not offering waivers...keep up the good fight,@united you might be the only airline not offering waivers...keep up the good fight
569640163393073152,negative,1.0,Can't Tell,0.6596,United,that i would get on early enough to not have to green tag. but no go. if not for otis i would be still sitting at ord,@united that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD
569697646501363713,negative,1.0,Late Flight,1.0,United,except all of that delayed the flight anyway.,@united except all of that delayed the flight anyway.
567872077899763712,negative,1.0,Customer Service Issue,0.6682,Delta,my sil bought tix for us to nyc. we were told at the gate that her cc was declined. supervisor accused us of illegal activity.,@JetBlue my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity.
570044497330987008,negative,1.0,Cancelled Flight,1.0,American,"without notifying though? “: we don't like cancelled flightling flights, kim, but weather has not played nice with us.""","Without notifying though? “@AmericanAir: @krescate We don't like Cancelled Flightling flights, Kim, but weather has not played nice with us."""
570279442750291969,positive,1.0,,,Southwest,"""airport snow removal method #22.."" keep up the good work folks, this is where cessna's become 747's!","@SouthwestAir ""Airport snow removal method #22..""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY"
569681392369590272,neutral,1.0,,,Southwest,flight 3267 (n659sw) arrives at following flight from,@SouthwestAir Flight 3267 (N659SW) arrives at @FlyTPA following flight from @MitchellAirport http://t.co/LJ2YdKoR8q
569897809731854337,negative,0.6782,Flight Booking Problems,0.3493,American,"howdy, having trouble getting rebooked after flight cancelled flightled. can't get thru via phone and web erroring out. can you help?","@AmericanAir Howdy, having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help?"
567748162178125825,negative,1.0,Customer Service Issue,1.0,Southwest,are you kidding me? i needed help yesterday. i'm now landed and waiting for my connection. never will i fly southwest again!,@SouthwestAir are you kidding me?  I needed help yesterday. I'm now landed and waiting for my connection.  Never will I fly southwest again!
570093170874302464,neutral,1.0,,,United,deep vein thrombosis,@united Deep Vein thrombosis
568898792755470336,negative,0.7112,Late Flight,0.3581,United,"as for volunteers to give up seats, people did! now we sit for 25 minutes on plane waiting 4 them to add more people! #letsgo","@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people!  #letsgo"
568078069568839680,negative,1.0,Can't Tell,0.348,Southwest,your app repeatedly crashed and failed to display my name when checking in. was unable to use app.,@SouthwestAir your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL
567858317831249920,positive,0.7162,,,Virgin America,now it's just t-minus 32 minutes until my elevate a silver upgrade window opens . #freeneversucks 😃👍,@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks 😃👍
568858899438178305,negative,1.0,Late Flight,0.6667,Delta,"i lost a day at the airport and off my trip, i should be compensated for the inconvenience!!!!!","@JetBlue I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!!"
568594726317887488,negative,1.0,Late Flight,1.0,US Airways,"seriously, flight delay cinci to philly due to new ground staff, miss connection to man uk and now have to argue for hotel. wtf","@USAirways Seriously, flight delay Cinci to Philly due to new ground staff, miss connection to MAN UK and now have to argue for hotel. WTF"
568164721406418945,negative,1.0,Flight Attendant Complaints,0.6577,US Airways,"my flight was cancelled flightled yesterday and moved to today, then while at my stop in dc my flight is delayed due to lack of crew us4485","@USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485"
569952639116447745,negative,1.0,Customer Service Issue,0.6878,American,trying for 20 hrs to reach agent. must make change that can't be done on web by 11:59 pst. had to cancelled flight revs ystday.,@AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday.
569863705841831936,negative,0.7107,Customer Service Issue,0.7107,American,but you called me - and hung up.,@AmericanAir But you called me - and hung up.
567848716738011136,negative,1.0,Customer Service Issue,0.3556,Delta,they tried to have us towed. do you think i'll be flying out of your terminal again? risk of $75 fine from corrupt police official,@JetBlue they tried to have us towed. Do you think I'll be flying out of your terminal again? Risk of $75 fine from corrupt police official
568690023513526272,negative,1.0,Flight Attendant Complaints,1.0,United,has the worst flight attendants. they are like those angry and drunk aunts that we all have. everything has to be an argument.,@united has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument.
569614024578600960,positive,1.0,,,Virgin America,you have amazing staff &amp; super helpful as i just ran the #princesshalf they have spoiled me with comfort!!!,@VirginAmerica you have amazing staff &amp; super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!
569679850773958657,neutral,0.6056,,0.0,Southwest,i have a child traveling cross country...she's 11 will be turning 12 in march...and (cont),@SouthwestAir I have a child traveling cross country...she's 11 will be turning 12 in march...and (cont) http://t.co/Enh1keUUTd
569648492190179328,negative,0.6327,Lost Luggage,0.6327,United,we needed to be at steamboat for a meeting by 3pm so we took a shuttle. the united customer service people said the bag would be on,@united we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on
570095696491241472,neutral,0.6729999999999999,,,American,oh trust me. i am in love. it is so beautiful!,@AmericanAir Oh trust me. I am in love. It is so beautiful!
569675178227081216,negative,1.0,Cancelled Flight,1.0,American,aa 2258 why have you cancelled flightled our flight without courtesy of notifying us or alternatives? very poor.,@AmericanAir AA 2258 why have you Cancelled Flightled our flight without courtesy of notifying us or alternatives?  Very poor.
568833490818453504,negative,0.6585,Can't Tell,0.6585,Delta,'s ceo battles to appease passengers and wall street - waterbury republican american,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Ur60Un86gy
567830414615662592,negative,1.0,Customer Service Issue,1.0,Southwest,has the worst customer service on earth. will never fly that airline again.,@SouthwestAir has the worst customer service on earth. Will never fly that airline again.
569923045571350528,negative,1.0,Flight Attendant Complaints,0.6588,United,"it's not getting any better. i'd suggest you get a senior manager to this gate , then retrain these gate people","@united it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people"
569875203473297408,negative,1.0,Bad Flight,0.6304,United,"ua1130 flight was a nightmare!! from poor customer service,having my confirmed seat given away.... +more issues","@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues"
567788341538861056,negative,1.0,Cancelled Flight,1.0,United,3359 which you finally cancelled flightled.,@united 3359 which you finally Cancelled Flightled.
570210392539934721,negative,1.0,Flight Attendant Complaints,1.0,American,"she was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. plane still outside.","@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside."
569961410161192960,negative,1.0,Flight Booking Problems,1.0,United,booked flights for 2 for $779. was charged $389.50 twice. means i can't redeem cc points properly. would have gone elsewhere.,@united booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere.
567802015527755776,neutral,1.0,,,United,got it. i am following the united page.,@united Got it.  I am following the United page.
570307312675651585,positive,0.6604,,,American,"believe me, i understand. flight #2955. was originally booked for sunday. flight was cancelled flighted and rescheduled for today.","@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today."
570109867031191552,negative,0.6603,Can't Tell,0.6603,American,i dm'd you,@AmericanAir I DM'd you
569590965880532993,negative,1.0,Customer Service Issue,1.0,American,i wait 2+ hrs for cs to call me back re why flt is cxld/protection &amp; they hang up the minute i answer on 1st ring?,@AmericanAir I wait 2+ hrs for CS to call me back re why  flt is cxld/protection &amp; they hang up the minute I answer on 1st ring?
570061827100422144,negative,1.0,Flight Booking Problems,1.0,US Airways,that wasn't the issue. someone finally helped on the phone. now theres a website error that won't let me process my request. smh,@usairways that wasn't the issue. Someone finally helped on the phone. Now theres a website error that won't let me process my request. SMH
570078733735821313,negative,1.0,Flight Attendant Complaints,0.672,United,"well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'","@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'"
567739453884465152,negative,0.7027,Can't Tell,0.7027,Southwest,thank you. twitter says i can't dm someone unless they follow me. can follows my twitter?,@SouthwestAir Thank you.  Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter?
569619171866222592,negative,1.0,Customer Service Issue,1.0,United,lied to my face at the gate about upgrades. thanks. #badservice #unitedsucks,@united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks
567730833998757890,negative,0.6447,Customer Service Issue,0.3278,US Airways,to arrive the plane i'm sitting on needs to take off...wish someone would tell us what the holdup is,@USAirways  to arrive the plane I'm sitting on needs to take off...wish someone would tell us what the holdup is
568083179023650818,negative,1.0,Bad Flight,0.3556,Virgin America,kinda sucked my earphone jack didn't work on my flight. they may want to look into that for future passengers,@VirginAmerica kinda sucked my earphone jack didn't work on my flight. They may want to look into that for future passengers
569846771301654528,negative,1.0,Flight Booking Problems,0.3366,Southwest,all flights are booked . they are saying i have to wait until tomorrow.,@SouthwestAir All flights are booked . They are saying I have to wait until tomorrow.
567799968279560194,negative,1.0,Customer Service Issue,1.0,US Airways,"i've been on hold for over 2 hours. need to re-book a flight, please help.","@USAirways I've been on hold for over 2 hours. Need to re-book a flight, please help."
568410282298621952,negative,1.0,Damaged Luggage,0.6868,US Airways,"i thought about moving a lot of business over too, but first impressions count.. glad it was miles and not cash.","@USAirways I thought about moving a lot of business over too, but first impressions count.. Glad it was miles and not cash."
569221317486116864,negative,1.0,Customer Service Issue,0.6319,Southwest,i've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyalate flightr,@SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr
569008601009762305,negative,1.0,Customer Service Issue,0.6804,United,that is not what your reservations desk just told me. they said there were plenty of seats,@united That is not what your reservations desk just told me.  They said there were plenty of seats
569005006902468608,negative,1.0,Customer Service Issue,1.0,Delta,on hold for 30 mins placed on hold then hung up on 2nd time in 2 days only looking for group rates. bos-sju 5-12 to 5-19 10 people,@JetBlue on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people
570198775203016704,negative,1.0,Customer Service Issue,0.6804,Southwest,"customer service at fll, bwi,and pit have been terrible.no one knows where his bags are.his is on a job with no clothes &amp; gear","@SouthwestAir customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes &amp; gear"
569277895224516608,negative,1.0,Customer Service Issue,0.6771,US Airways,but only for certain flights from clt-nyc. the notion that you can't rebook customers for 48 hours is absurd.,@USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd.
569244182155534336,negative,1.0,Cancelled Flight,1.0,Southwest,my son's flight was cancelled flightled today. i was on hold 2+ hours to no avail. can you help me rebook?,@SouthwestAir My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook?
569460417954746368,negative,1.0,Customer Service Issue,1.0,United,once again your customer service at the providence airport was horrible. do you actually care about customers or just making money?,@united  once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money?
568482472880697345,negative,1.0,Customer Service Issue,0.3516,US Airways,"was switched to an american airlines flight, not by choice, and now i am charged $50 for bags? thought y'all merged?","@USAirways was switched to an American Airlines flight, not by choice, and now I am charged $50 for bags? Thought y'all merged?"
570272018840428544,neutral,1.0,,,American,i thought all those planes were retired? #md80,@AmericanAir I thought all those planes were retired? #MD80
568883827218763777,neutral,1.0,,,Southwest,is there a route to flight from mexico city to chicago midway using your services?,@SouthwestAir  is there a route to flight from Mexico City to Chicago midway using your services?
570000250225754114,neutral,1.0,,,Delta,smh rt : our fleet's on fleek.,smh RT @JetBlue: Our fleet's on fleek. http://t.co/IRiXaIfJJX
569935531213086721,negative,0.6669,Customer Service Issue,0.3532,US Airways,is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. stuck all over- no care given.,@USAirways is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given.
567902121992921088,negative,1.0,Lost Luggage,1.0,United,"""federal regulation prohibits you being separated from your bag""...yet you lose our bag and that's okay","@united ""federal regulation prohibits you being separated from your bag""...yet you lose our bag and that's okay"
570264179216510976,neutral,1.0,,,American,you're right. someone is up to something...,@AmericanAir You're right. Someone is up to something...
567806843310907392,positive,1.0,,,Southwest,#fattuesday great job celebrating #mardigras today at atlanta airport. another reason i'm nuts for you!,@southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C
570294205999939584,negative,1.0,Customer Service Issue,0.6703,United,beginning of feb i called united they said they would send another voucher by mail. never got anything. #tiredofwaiting,@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting
569835641514692608,negative,1.0,Customer Service Issue,0.6733,American,"trying to change my flight and you just hang up on ppl bc call volume is high. that's a joke, right?","@AmericanAir trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke, right?"
569575176322424832,negative,1.0,Customer Service Issue,0.6415,US Airways,i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is your website.,@USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website.
569312396097003520,positive,1.0,,,Delta,thanks for a speedy flight time recovery.,@JetBlue thanks for a speedy flight time recovery.
569170176165478401,negative,1.0,Can't Tell,1.0,US Airways,sadly your words don't represent your company's actions. talk is cheap.,@USAirways Sadly your words don't represent your company's actions. Talk is cheap.
568896751102533632,neutral,1.0,,,US Airways,almost home ...east coast freeze headed to phl connect avp tgif,@USAirways Almost home ...East Coast Freeze headed to PHL connect AVP TGIF http://t.co/WXowZhpgfL
569764275700375552,negative,1.0,Can't Tell,1.0,American,has to be the worst airline in the world #yousuck #horrible #oscars2015,@AmericanAir has to be the worst airline in the world #yousuck #horrible #Oscars2015
568541325735415808,negative,1.0,Flight Attendant Complaints,0.3537,United,more concerned that you close a club i paid alot for at 10. last flight 11:15p. the construction going on is very inconvenient.,@united More concerned that you close a club I paid alot for at 10.  Last flight 11:15p.  The construction going on is very inconvenient.
568142966570807296,negative,1.0,Customer Service Issue,0.6932,Delta,"fyi - your android app is set to not be applicable with the nexus 6 - please fix (its a phone, not a tablet). cheers!","@JetBlue FYI - your android app is set to not be applicable with the Nexus 6 - please fix (its a phone, not a tablet). Cheers!"
569584719089836032,positive,1.0,,,US Airways,new f/as from dfw to clt this morning did a great job. well done!,@USAirways new F/As from DFW to CLT this morning did a great job. Well Done!
569634575653183488,neutral,1.0,,,Delta,i think i have it selected already ☺️,@JetBlue I think I have it selected already ☺️
570271138464419840,negative,1.0,Bad Flight,0.3485,Southwest,need to learn how to treat people with respect and just a little dignity. #fail,@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL
569745303794024448,negative,1.0,Late Flight,1.0,American,flight #2390 delayed 14 hours!! no one at #americanairlines counter can tell my husband that he will be on that flight! help???,@AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help???
569179843247517698,negative,1.0,Lost Luggage,0.6809,Southwest,lost kay chapman designs art-luggage for important show. won't help locate it. terrible customer service.,@SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service.
569786720562110464,negative,1.0,Lost Luggage,1.0,American,"my two coats were in that bag so i have been in france with no coat, walking around with a t shirt and one clean pair.(3)","@AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3)"
567773933928476672,negative,1.0,Cancelled Flight,0.6638,Southwest,"my brother &amp; his girlfriend’s flight cancelled flightled 3 times, now leaving 72 hours late flight and dropping letter grades at school. help?","@SouthwestAir My brother &amp; his girlfriend’s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help?"
570075716861206528,neutral,0.6468,,0.0,American,do you guys have wifi on international flights?,@AmericanAir do you guys have wifi on international flights?
568603024320434176,negative,1.0,Late Flight,1.0,Delta,the departure time keeps getting late flightr. i'll be lucky if i'm home by 3am,@JetBlue the departure time keeps getting Late Flightr.  I'll be lucky if I'm home by 3am
570292715444965377,negative,1.0,Bad Flight,0.6397,American,narrowly made standby...lots of snags this trip!,@AmericanAir narrowly made standby...lots of snags this trip!
569683804857745409,positive,1.0,,,American,hats off to admiral lounge attendant @ yyz terminal 3 who gave her banana to our toddler when none avail elsewhere.,@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.
568604899870711808,neutral,1.0,,,Southwest,give me tickets to atlanta! i would do anything! anything 😆,@SouthwestAir give me tickets to atlanta! I would do anything!  Anything 😆
569841047456460800,negative,1.0,Can't Tell,1.0,United,never ever again will i be flight booking problems a flight with united or any affiliate if there is a chance to get on a united flight,@united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight
569939924964630528,neutral,1.0,,,Delta,“: our fleet's on fleek.,“@JetBlue: Our fleet's on fleek. http://t.co/jm4GeyXbY5”LOL
568284092707401728,neutral,0.6736,,,Southwest,about time! #mobileboarding is a must!,@SouthwestAir @flightspots about time! #mobileboarding is a must!
568808470536962048,negative,0.6893,Can't Tell,0.3495,United,"i guess the kit kat looks tasty... not going near that ""sandwich.""","@united @upgrd I guess the Kit Kat looks tasty... not going near that ""sandwich."""
568409651466899457,neutral,1.0,,,US Airways,any chance of making #561?,@USAirways any chance of making #561?
569217317315354624,negative,1.0,Can't Tell,1.0,United,worst airline ever?,@united Worst airline ever?
567591480085463040,negative,1.0,Late Flight,0.34600000000000003,United,yes. we waited in line for almost an hour to do so. some passengers just left not wanting to wait past 1am.,@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am.
568128753223794688,negative,1.0,Flight Booking Problems,1.0,US Airways,"would it kill you to not let 3,000 miles expire","@usairways would it kill you to not let 3,000 miles expire"
568428195193729025,neutral,1.0,,,Southwest,my birthday is during #destinationdragons could i get tix??,@SouthwestAir My birthday is during #DestinationDragons could I get tix?? http://t.co/07XhCacjax
568903479722246144,negative,1.0,Customer Service Issue,0.3404,United,"i know. i’m sure you hear it all the time — don’t like the new seats. i’m a small guy, 5’ 6” and i feel the new planes are tight","@united I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight"
569017631602139137,negative,1.0,Customer Service Issue,1.0,United,your system is down and after being on hold for over 20 mins -mia tells me she is going to charge a flight booking problems fee?! customer service?,@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?
570242205463359488,positive,1.0,,,American,lets hope it stays that way.big thanks to your ground/outside crews all across the us the last month. great fb post yesterday.,@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday.
569428333500375040,negative,1.0,Lost Luggage,0.6837,United,"is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress,","@united is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress,"
568639242483556352,neutral,0.6804,,0.0,United,what is your plan to reduce delays?,@united what is your plan to reduce delays?
567821288820203520,negative,1.0,Customer Service Issue,1.0,US Airways,i been on hold with u for 40mins wasting my time and $ &amp; i don't appreciate it #wheresthecustomerserviceat,@USAirways I been on hold with U for 40mins wasting my time and $ &amp; I don't appreciate it #WheresTheCustomerServiceAt http://t.co/phI2IfNjIT
568850938796118016,neutral,1.0,,,Delta,is flt 1202 delayed?,@JetBlue is flt 1202 delayed?
569977907222880256,positive,0.6591,,,Southwest,3 hours and 80 degree difference. yes please!! mht to mco,@SouthwestAir 3 hours and 80 degree difference. Yes please!!  MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D
570175182012174336,negative,0.6741,Flight Attendant Complaints,0.6741,American,the pilot her and another flight attendant left walking away laughing. just wow,@AmericanAir the pilot her and another flight attendant left walking away laughing.  Just wow
568583414519083010,negative,1.0,Late Flight,1.0,Delta,delayed flight bummer,@JetBlue delayed flight bummer
569878584967344128,negative,1.0,Customer Service Issue,0.6593,American,"supervisor m.robinson just served a lot of attitude, cancelled flighted my flight out of spite, then put me back on on #crazybitch","@AmericanAir Supervisor M.Robinson just served a lot of attitude, Cancelled Flighted my flight out of spite, then put me back on on #crazybitch"
568605590735294464,negative,0.6867,Bad Flight,0.3441,US Airways,thanks for overflight booking problems first class and automatically downgrading my upgrade 3 min before boarding. #ffstatusdontmatter #thenewaa,@USAirways thanks for overFlight Booking Problems first class and automatically downgrading my upgrade 3 min before boarding. #ffstatusdontmatter #thenewaa
568202590032236544,negative,1.0,Bad Flight,0.66,Delta,headphone jack not working on my flight.,@JetBlue Headphone jack not working on my flight.
570101910402940928,negative,1.0,Customer Service Issue,0.6451,American,"thanks! bleh, disconnected! let's try this again!!","@AmericanAir Thanks! Bleh, disconnected! Let's try this again!!"
569165378359656448,negative,1.0,Flight Booking Problems,0.3551,Southwest,this is ridiculous. it's been 2 hours on hold to rebook cancelled flightled flight.,@SouthwestAir this is ridiculous. It's been 2 hours on hold to rebook Cancelled Flightled flight.
569880482109739009,negative,1.0,Cancelled Flight,1.0,American,record locator oaaret got email we couldn't be rebooked but got no notification flight was cancelled flightled,@AmericanAir record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled
567750136223518720,positive,1.0,,,Delta,thank you!,@JetBlue Thank you!
568562765654159361,negative,0.6639,Bad Flight,0.6639,United,what is the problem with your flights to ny today,@united what is the problem with your flights to ny today
568871357007704064,negative,1.0,Customer Service Issue,0.6644,United,another terrible experience with united. discrimination. delays. and no help from customer service #united #notimpressed,@united Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed
570014689322643456,negative,1.0,Flight Attendant Complaints,0.6551,United,agent in las letting 20 customers know they can't help them rebook delayed flight to den #unfriendlyskies,@united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR
568594708177555457,negative,1.0,Can't Tell,0.3587,United,"playing hide and seek with the gate. ""we can't find it, it should only be a few more minutes.""","@united playing hide and seek with the gate. ""We can't find it, it should only be a few more minutes."""
569952718707687424,negative,0.6383,Cancelled Flight,0.3217,United,"ok thank you, do you provide complimentary hotel accommodations since i'll have to stay overnight?","@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?"
569635391965405184,negative,1.0,Can't Tell,0.6768,US Airways,always letting me down. 👊,@USAirways always letting me down. 👊
568140717198938112,negative,1.0,Customer Service Issue,0.6593,Delta,"insensitive? #foodallergies are life-threatening. unsolicited uneducated opinions are inappropriate, reckless &amp; dangerous to (1/3)","@JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless &amp; dangerous to (1/3)"
569930292024221696,negative,1.0,Late Flight,1.0,US Airways,your delayed flight out of wilmington made me miss my flight out of charlotte. figure out how to take off and arrive on time.,@USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time.
569710365770182656,negative,0.6571,Can't Tell,0.3429,United,is there nothing you can do for me? no compensation at all? given the circumstances i feel like there must be something you can do,@united is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do
569726350380150784,negative,1.0,Cancelled Flight,0.6883,US Airways,had mom sit for 3 hours waiting for a flight they ultimately cancelled flighted to give her a tuesday morning flight...no compensation. ugh,@USAirways had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh
568615812594077696,negative,1.0,Can't Tell,0.6633,United,is freaking worthless. i hate this airline.,@United is freaking worthless. I hate this airline. http://t.co/dN1if2cGwE
567877584341479424,negative,1.0,Customer Service Issue,1.0,United,then why do you bother responding? your customer service is the worst. never using you guys again.,@united then why do you bother responding? Your customer service is THE WORST. Never using you guys again.
569806030584057856,positive,1.0,,,American,wonderful fc fa on flight 2062 pre dawn! nice start to the day!,@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn!  Nice start to the day!
570088980278059008,neutral,1.0,,,United,what time does check in open for flight no ua80 from manchester to newark today ?,@united what time does check in open for flight no UA80 from Manchester to Newark today ?
568454304488673280,positive,1.0,,,Southwest,..just booked trip to cancun...❤️ no baggage fees..but need to have more flight time options,@SouthwestAir ..just booked trip to Cancun...❤️ no baggage fees..but need to have more flight time options
569939614175248384,negative,1.0,Late Flight,0.6709,Delta,we didn't need this. rt : our fleet's on fleek.,We didn't need this. RT @JetBlue: Our fleet's on fleek. http://t.co/cpZB285o71
569279532261203968,neutral,1.0,,,Southwest,the opal dragon book the dragon (ali) has woven his murdering ways from the philippines to australia,@SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/c9p2ioSphM
568623875468226560,positive,0.6556,,0.0,Delta,", was far less painful than what was coming from avis. 💙","@JetBlue, was far less painful than what was coming from Avis.  💙"
569578441508458496,negative,1.0,Customer Service Issue,0.6425,United,i'm dming my info and no is assisting. my flight home left before m first flight had even landed,@united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed
569797465416683521,negative,1.0,Can't Tell,0.6726,Delta,is so sloooooow today,@JetBlue is so sloooooow today
569820790905970688,negative,1.0,Late Flight,0.6875,US Airways,"flt 419. 2+ hrs late flight, baggage + 1 more hr. now i see they delivered my suitcase wet inside &amp; out. #nothappy","@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside &amp; out. #NotHappy"
569701794567163905,negative,1.0,longlines,1.0,American,one staff on desk. now been queuing for over an hr.,@AmericanAir one staff on desk. Now been queuing for over an hr.
570066231757180928,negative,0.6566,Customer Service Issue,0.6566,American,thx for the apology. a commitment to fix your broken system would be better. actually fixing it would be better still.,@AmericanAir thx for the apology.   A commitment to fix your broken system would be better.  Actually fixing it would be better still.
569935135132426240,negative,1.0,Bad Flight,1.0,United,"since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? in 1b on ua246 - not impressed","@united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed"
569237713016229888,negative,0.6436,Late Flight,0.6436,Southwest,hv wounded vet stuck in chi. he's traveling to ny 4 healing. need fly ny late flightst am by 9 2 catch intl flt. help!,@SouthwestAir hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help!
569722367343136768,positive,1.0,,,Delta,mint seats are awesome! :-) best business class in the us!!!,@JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!
569647174277042176,negative,1.0,Late Flight,0.6316,United,false.,@united false.
568657247896788992,negative,1.0,Late Flight,1.0,United,u kept passengers waiting all night 4 a plane that was being put out of service. leaving everyone stranded for night. #inexcusable,@united U kept passengers waiting all night 4 a plane that was being put out of service.  Leaving everyone stranded for night. #inexcusable
567915852260978688,negative,1.0,Flight Attendant Complaints,1.0,US Airways,"this day has been a disaster, rude employees, no help &amp; now no hotel. not flying with you again &amp; i fly alot! dallas=raise=now!","@USAirways this day has been a disaster, rude employees, no help &amp; now no hotel. not flying with you again &amp; I fly ALOT! Dallas=raise=now!"
569947324316721152,negative,1.0,Customer Service Issue,0.6671,American,no standby line update online or on app either is troubling,@AmericanAir no standby line update online or on app either is troubling
569188447157661696,negative,1.0,Flight Attendant Complaints,1.0,US Airways,flight 850. rude rude rude service! awful.,@USAirways flight 850. RUDE RUDE RUDE service! Awful.
570265542025719808,negative,0.6722,Can't Tell,0.3443,United,mobile apps need construction from the ground up for each os category. it's expensive to get right .,@united mobile apps need construction from the ground up for each OS category.  It's expensive to get right .
570259423987404800,neutral,0.6489,,0.0,Southwest,hey i'm flying from tampa to denver today and i want to know if there will be tv's in the seats like,@SouthwestAir hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like @JetBlue
568450017649778688,positive,1.0,,,United,joni did a great job on flight 5653 to lax. thanks for a great flight.,@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.
568467366780264448,negative,1.0,Late Flight,1.0,Southwest,not to mention i now have to sit in the airport for 4 hours. you've ruined my trip. i am not happy and want compensation.,@SouthwestAir not to mention I now have to sit in the airport for 4 hours. You've ruined my trip. I am not happy and want compensation.
569607719713288192,negative,1.0,Customer Service Issue,0.3541,US Airways,#695 might have been cancelled flighted? mechanical issue. 6 hours late flightr 100 people still waiting and zero information. please send help.,@USAirways #695 might have been Cancelled Flighted? mechanical issue. 6 hours Late Flightr 100 people still waiting and Zero information. Please send help.
567828603976597504,positive,0.6858,,0.0,Virgin America,"another perfect flight. how come on your planes, the sun visors can stay down? other carriers make you raise them?","@VirginAmerica another perfect flight.   How come on your planes,  the sun visors can stay down?  Other carriers make you raise them?"
570051488875020288,negative,1.0,Customer Service Issue,1.0,US Airways,- 53 minutes on hold for a reservation?,@USAirways - 53 minutes on hold for a reservation?
570160153493774337,negative,1.0,Customer Service Issue,1.0,American,"i've been trying to change a thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping","@AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping"
569218838190907393,positive,0.6487,,0.0,United,they finally gave in a let him on. after they threatened to send him back to vegas on coach. thnx.,@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.
569144026084962305,negative,1.0,Customer Service Issue,1.0,US Airways,"check in at st. louis is so rude, even the tsa is nicer than them.","@USAirways check in at St. Louis is so rude, even the TSA is nicer than them."
569332152065593345,positive,1.0,,,Southwest,kudos for adding #passbook to your app! i love it!,@SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!
570082431304392704,negative,1.0,Customer Service Issue,0.6785,US Airways,"charged my card 11 times for one airline ticket, now card is on security hold","@USAirways charged my card 11 times for one airline ticket, now card is on security hold"
569621698905022464,negative,1.0,Late Flight,0.6939,US Airways,lax connect from term 6 to term 4. 55min layover due to delay. us755-aa2595. is this realistic? can 2595 be held?,@usairways @AmericanAir LAX connect from term 6 to term 4.  55min layover due to delay. US755-AA2595. Is this realistic? Can 2595 be held?
569348995136376833,negative,0.6192,Can't Tell,0.3256,Delta,y u no let me out and make fun size cookies #stuckonaplane #sos #babyfood,@JetBlue Y U NO LET ME OUT AND MAKE FUN SIZE COOKIES #stuckonaplane #sos #babyfood
568134058242400256,positive,0.63,,,US Airways,thanks! can you help remind the agents it's ok? ps. heard rumors of a streaming wifi tv/movie service you might be installing,@USAirways thanks!  Can you help remind the agents it's ok?  Ps. Heard rumors of a streaming wifi TV/movie service you might be installing
568298773941755904,negative,1.0,Flight Attendant Complaints,0.6771,US Airways,testing my patience this evening (or shall i say morning?). we waited an hour at the gate for you to find a gate agent. 130am,@USAirways testing my patience this evening (or shall I say morning?). We waited an hour at the gate for you to find a gate agent.  130am
569524284873424896,positive,1.0,,,Southwest,i will say that your customer service has consistently been the very best!!!,@SouthwestAir I will say that your customer service has consistently been the very best!!!
568104590387884032,negative,1.0,Customer Service Issue,1.0,US Airways,"spoke on the phone 3 or 4 times, but no resolution. i'm still waiting to get my money back but now prices are jacked up","@USAirways Spoke on the phone 3 or 4 times, but no resolution. I'm still waiting to get my money back but now prices are jacked up"
568514794287796224,negative,0.6863,Bad Flight,0.6863,US Airways,please secure the 'footrest' shelf' in business class on a330 airplanes!!!,@USAirways please secure the 'footrest' shelf' in business class on A330 airplanes!!! http://t.co/ZL4bVEXmcJ
568752875205238784,negative,1.0,Customer Service Issue,1.0,United,i had the worst customer experience at houston intl airport... your ground support even for members is a nightmare,@united I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare
570015876902232064,negative,1.0,Can't Tell,0.6632,American,"really?they closed the gate at 10:30 instead of40.i got there at 10:39. if u wudda put in my ktn like i asked, i wudda made it.","@AmericanAir Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked, I wudda made it."
569290361870426112,negative,1.0,Flight Booking Problems,0.6648,Virgin America,just dm'd. same issue persisting.,@VirginAmerica Just DM'd. Same issue persisting.
568414872578465792,negative,1.0,Customer Service Issue,1.0,United,i am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! this is hell!!,@united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!
567775140319358976,neutral,0.6598,,0.0,United,flt 4567 has had two more updates in the last 3 minutes.,@united flt 4567 has had two more updates in the last 3 minutes.
568137557935960066,positive,1.0,,,Southwest,once or twice a year. hard to get vacation time from work sometimes. but love flying with you guys!,@SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!
569945910546989057,negative,1.0,Damaged Luggage,1.0,American,thanks to your airline i now have a ruined bag and you refuse to do anything about it.,@americanair thanks to your airline I now have a ruined bag and you refuse to do anything about it.
570252528245456897,neutral,1.0,,,Southwest,hey southwest! help me find a flight from nashville - washington dc or raleigh for under $150 on march 15 please!,@SouthwestAir hey southwest! Help me find a flight from Nashville - Washington DC or Raleigh for under $150 on March 15 please!
570192366272970752,neutral,1.0,,,US Airways,flight 1946 out of clt this morning. it's snowing here. should i head out to the airport?,@USAirways flight 1946 out of clt this morning.  It's snowing here.  Should i head out to the airport?
569881035682521088,neutral,0.6424,,,Southwest,"unveils 4 new routes, including 2 from #ohio via","@SouthwestAir unveils 4 new routes, including  2 from #Ohio http://t.co/4uRzvBPJKO via @usatoday"
569664250521763840,neutral,0.6559999999999999,,0.0,United,"can i get on a stand by list from ase to ord? i'm the only poor person in aspen, that's why i'm asking for standby on twitter.","@united can I get on a stand by list from ASE to ORD? I'm the only poor person in Aspen, that's why I'm asking for standby on twitter."
570266871586553856,neutral,1.0,,,US Airways,what's the charge for oversize? not overweight,@USAirways what's the charge for oversize? Not overweight
569589959088173056,negative,1.0,Can't Tell,1.0,American,"call me chairman, or call me emerald. after what you did today to me, you can call me a former customer.","@AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer."
569158165176164353,negative,1.0,Late Flight,1.0,Southwest,"where are our pilots? plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago.","@SouthwestAir where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago."
569650813070483457,negative,1.0,Late Flight,1.0,American,aa 1657 was also over an hour late flight to depart ohare and now we have no luggage. not happy standing in a long line at baggage svc,@AmericanAir AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc
569638919131627522,negative,1.0,Late Flight,0.3581,American,"aa1224: 45 mins for priority bags to arrive, now late flight for evening plans! delta 20 min bag guarantee anyone? :(","@AmericanAir @NY_NJairports AA1224: 45 mins for Priority bags to arrive, now Late Flight for evening plans! Delta 20 min bag guarantee anyone? :("
569329041544749056,neutral,1.0,,,US Airways,can i get an update on flight 680 to dca?,@USAirways can I get an update on flight 680 to DCA?
568440278853525504,neutral,0.6774,,0.0,Virgin America,"i just did, how can i dm? do u have to also add me?","@VirginAmerica I just did, how can I DM? Do u have to also add me?"
569639784819372032,negative,0.6445,Customer Service Issue,0.6445,US Airways,hopefully your crappy service improves as u become #angryairtravel #winterstorm,@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm
569348775631675392,negative,1.0,Cancelled Flight,0.3709,Virgin America,shame on va for making people spend money in stranded cities when other airlines are landing at jfk! who will reimburse me?,@VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?
569580671112388608,neutral,0.6186,,0.0,United,no thank you,@united no thank you
567728229340172288,negative,0.648,Flight Attendant Complaints,0.3416,Southwest,kudos to the #rsw cs crew for re-routing pax to alleviate over sale due to down graded eqp 800 now 500,@SouthwestAir kudos to the #RSW CS crew for re-routing PAX to alleviate Over sale due to down graded EQP 800 now 500
569248084934443010,negative,0.6405,Lost Luggage,0.6405,Delta,i would like to send an email to lost and found at jetblue jfk; i spoke to them this morning but cannot drive their today.,@JetBlue I would like to send an email to Lost and Found at JetBlue JFK; I spoke to them this morning but cannot drive their today.
569558713079443456,negative,1.0,Late Flight,1.0,United,"hi yes need a free hotel stay in honalulu due to 4 hour delayua53, since we will miss our second flight to kauai","@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai"
569991295776595968,neutral,0.6659,,,US Airways,i am good. i just did not understand the terminology. but the merger brings new verbiage,@USAirways I am good. I just did not understand the terminology.  but the merger brings new verbiage
568549781502496768,positive,1.0,,,Southwest,looking forward to the beats music available on my flight today. that's pretty cool.,@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.
569514430393913344,negative,1.0,Cancelled Flight,1.0,United,you guys suck! another cancelled flighted flight! every flight with you has an issue!,@united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue!
569506137013420032,negative,1.0,Cancelled Flight,0.6339,US Airways,my flight has been cancelled flightled. on hold for 2+ hrs to reschedule. need help now. taking way too long,@usairways  my flight has been Cancelled Flightled. On hold for 2+ hrs to reschedule. Need help now.  Taking way too long http://t.co/NeHnsDCkTY
570046633418891264,negative,1.0,Late Flight,0.7192,American,i was suppose to be in fl 4 hours ago. and i'm not. i've been waiting for hours this is just ridiculous,@AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous
568588522069733376,neutral,1.0,,,United,my partner and i booked individual reservations for same flight. i have pr. silver -- can he share my premier privileges somehow?,@united my partner and I booked individual reservations for same flight. I have Pr. Silver -- can he share my premier privileges somehow?
570196530566701056,positive,0.6667,,0.0,United,"has unrivalled access to #california with flights to the u.s. from 7 uk airports, with nonstop or one-stop connections year-round","@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round"
568615063738646528,negative,1.0,Late Flight,1.0,United,not once did #us3645 leave #ord on time this week #shameful,@united not once did #US3645 leave #ORD on time this week #shameful
567938175634702336,negative,1.0,Flight Attendant Complaints,0.6917,United,and the hits keep on coming. #unitedfail #unitedwithivy,@United @UnitedAirlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy
567724948375212032,negative,1.0,Flight Booking Problems,1.0,Southwest,"too bad i'm getting this memo: ""your reservation contains modifications that prevent you from changing it online."" #fusturated","@SouthwestAir too bad I'm getting this memo: ""Your reservation contains modifications that prevent you from changing it online."" #FUSTURATED"
569884948091396096,positive,1.0,,,Delta,haha. thanks. you guys are great. unlike the . ;-) #gopatriots!,@JetBlue Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots!
569573528149716992,negative,0.6334,longlines,0.3342,Delta,still waiting to board and see if they will give us the exit row.,@JetBlue still waiting to board and see if they will give us the exit row.
568608132731154432,negative,1.0,Can't Tell,1.0,US Airways,the least you could do is make up for what you have caused. you are ruining people's memories! you should be ashamed!,@USAirways the least you could do is make up for what you have caused. You are ruining people's memories! You should be ashamed!
570300817074462722,negative,1.0,Can't Tell,1.0,Virgin America,and it's a really big bad thing about it,@VirginAmerica and it's a really big bad thing about it
568782673587658752,negative,1.0,Late Flight,0.6645,US Airways,it would be nice to just pull up to the gate. still sitting here,@USAirways it would be nice to just pull up to the gate. Still sitting here
568998681715695618,negative,1.0,Lost Luggage,1.0,Southwest,"landed an hour late flight from ind to den, and 40+ min late flightr, our bags are not here. not cool.","@southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool."
570032010145607680,neutral,0.6804,,0.0,American,this happened to me too!!!,@AmericanAir @jokerunning this happened to me too!!!
569867719874650112,positive,1.0,,,Delta,great to see the redsox plane and your reminder you ❤️ny side by side at jfk #catsanddogslivingtogether,@JetBlue great to see the RedSox plane and your reminder you ❤️NY side by side at JFK #catsanddogslivingtogether http://t.co/KFUyYoKUFv
569723994468962304,negative,1.0,Can't Tell,1.0,United,it will be on a different airline.,@united it will be on a different airline.
568806618097455104,negative,1.0,Late Flight,1.0,Delta,thanks for the heads up about the 2 hour delay #sarcasm #patienceiswearingthin #woof,@JetBlue thanks for the heads up about the 2 hour delay #sarcasm #patienceiswearingthin #woof
568206092599218176,neutral,0.6923,,0.0,United,"yes, i want to complain. your coworker was neither. is there a customer service point airside?","@united yes, I want to complain. Your coworker was neither. Is there a customer service point airside?"
569533394025099265,negative,0.6728,Customer Service Issue,0.6728,Delta,just a very rude rep while trying to book family vacation using trvl credit. on phone w/ new rep now who is being very helpful,@JetBlue just a very rude rep while trying to book family vacation using trvl credit. on phone w/ new rep now who is being very helpful
568706272788262912,neutral,1.0,,,Delta,"using a321 jfk-sea for summer 2015. it will be my first a321 flight ever! no mint to seattle, core config only.","@JetBlue using A321 JFK-SEA for Summer 2015. It will be my first A321 flight ever! No Mint to Seattle, Core Config only."
569984789798899712,positive,1.0,,,US Airways,thank you for resolving the issue. on direct flight to sfo from,@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united
568237654606680064,positive,0.6667,,,United,"is the best way to re-unite me with my one true love, shopping in usa's fashion capital #newyork #unitedvusa","@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1"
570016312610709504,neutral,0.7087,,,Delta,“: our fleet's on fleek. -_-,“@JetBlue: Our fleet's on fleek. http://t.co/M2wSg2olgo” -_-
569600599588630529,neutral,1.0,,,American,please help us get home tomorrow!!!!!,@AmericanAir please help us get home tomorrow!!!!!
568050773910622209,negative,1.0,Customer Service Issue,1.0,US Airways,so you're going to make me wait that long on the phone line when you can help me? # that's part of the problem,@USAirways so you're going to make me wait that long on the phone line when you can help me? # that's part of the problem
567721299162968065,negative,1.0,Customer Service Issue,0.6674,Southwest,cancelled flightled my flight out of bna today. been on hold for an hour. 😠 #frustrated!,@SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. 😠 #frustrated!
569387005131546624,negative,1.0,Customer Service Issue,1.0,US Airways,three hours on hold then disconnected. conf ebhset. need to be home sunday for interview,@USAirways three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview
569337605223006209,negative,1.0,Late Flight,0.6658,US Airways,over an hour is unacceptable wait time. thanks for nothing. be sure never to fly you again,@USAirways over an hour is unacceptable wait time. thanks for nothing.  Be sure never to fly you again
569923507263557632,positive,0.6704,,,United,thank you! you need to follow back tho otherwise i can't dm you. x,@united Thank you! You need to follow back tho otherwise I can't DM you. X
568637541513089024,negative,0.922,Customer Service Issue,0.4513,United,"rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement.","@united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement."
569994045205803009,positive,0.7047,,0.0,Southwest,thanks for the quick response. should i call daily it wait the 5 days.,@SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days.
568555484589871105,neutral,0.6871,,,Southwest,any way you can help with entry to vegas event? my boyfriend &amp; i have been fans since 2009. they are awesome!,@SouthwestAir Any way you can help with entry to Vegas event? My Boyfriend &amp; I have been @Imaginedragons fans since 2009. They are awesome!
567847163465764864,negative,1.0,Customer Service Issue,1.0,Delta,always been a fan but maybe next time i'll fly for real customer service.,Always been a @JetBlue fan but maybe next time I'll fly @VirginAmerica for real customer service.
568089179520954368,positive,1.0,,,United,"flew ord to miami and back and had great crew, service on both legs. thanks","@united Flew ORD to Miami and back and  had great crew, service on both legs. THANKS"
570023530466840576,positive,0.657,,0.0,Delta,"not trying to make you look bad, on your website it says: ""due to weather in the charleston, nc"" its actually in sc, not nc","@JetBlue Not trying to make you look bad, on your website it says: ""Due to weather in the Charleston, NC"" Its actually in SC, not NC"
569227490046164992,negative,0.6822,Can't Tell,0.3629,Delta,"yes, last month when boston got the first big snow storm and my flight was cancelled flightled.","@JetBlue yes, last month when Boston got the first big snow storm and my flight was Cancelled Flightled."
570265883513384960,negative,0.6705,Can't Tell,0.3614,Virgin America,why are your first fares in may over three times more than other carriers when all seats are available to select???,@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???
567748863449395201,positive,0.6792,,,United,wifi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and late flightncy) to recent experiences.,@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.
569970938525016065,negative,1.0,Late Flight,0.7065,United,by the time i finally get to dallas i could have driven with less frustration and cheaper.,@united by the time I finally get to Dallas I could have driven with less frustration and cheaper.
569251768770502656,negative,0.6906,Can't Tell,0.3457,Southwest,not letting me dm. # is fsz4yo,@SouthwestAir not letting me DM. # is FSZ4YO
569625210070175744,negative,1.0,Flight Attendant Complaints,0.6832,American,i let a crew member know every time this happens. which is most of the time.,@AmericanAir I let a crew member know every time this happens.  Which is most of the time.
570095499287506946,positive,1.0,,,United,we just flew with united from aus (austin bergstrom) to cancun intl. best flight ever! the 737's are not too big... not too small!,@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!
570088310334484480,negative,0.6559999999999999,Lost Luggage,0.6559999999999999,American,"my bag flew with aa while i flew with delta, and i'm still not sure whose final carrier is referred to.","@AmericanAir My bag flew with AA while I flew with Delta, and I'm still not sure whose final carrier is referred to."
568245429491654656,negative,1.0,Customer Service Issue,0.6701,US Airways,": i have been trying to reach dividend miles to extend my ticket for last 3 days , 20 + calls and i get a message to call back","@USAirways : i have been trying to reach dividend miles  to extend my ticket for last 3 days , 20 + calls and i get a message to call back"
568158670489387008,positive,1.0,,,United,can i just go ahead and live in your premium cabins? i'm in heaven now en route to lhr,@united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR
568882449922416641,negative,1.0,Customer Service Issue,0.3438,United,with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport,@united with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport
567764953289875456,neutral,0.6689,,,Southwest,"just did, thank you","@SouthwestAir just did, thank you"
569275476642013186,negative,1.0,Lost Luggage,1.0,United,says is the final carrier . us air doesnt have it. i want my bag!!! not a claim not an im sorry. i want my clothes!!,@united says @USAirways  is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im  sorry. I want my clothes!!
569748687812845568,negative,1.0,Customer Service Issue,0.3462,United,that's why i blame your company. because it had every opportunity to do a job and managed to fail each time for just lazy reasons,@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons
568352134422511616,negative,1.0,Customer Service Issue,0.35100000000000003,United,...she could not access seat map so she said she would note the upgrade in my itinerary and to call back late flightr...,@united ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr...
569140424251715584,negative,1.0,Customer Service Issue,0.6803,Southwest,been on hold so long to rebook my cancelled flightled flight i had enough time to rebook with instead! lots of room there!,@SouthwestAir been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with @USAirways instead! Lots of room there!
569111291454840833,negative,1.0,Cancelled Flight,0.6883,Southwest,"thanks for not telling us our flight was cancelled flightled, not helping us in anyway and ruining my birthday. #worstcustomerservice","@SouthwestAir Thanks for not telling us our flight was Cancelled Flightled, not helping us in anyway and ruining my birthday. #worstcustomerservice"
570066554848743424,negative,1.0,Late Flight,1.0,Delta,we would have been up in the air by now. now our new plane we've been redirected to has mechanical errors aka more delays 2/3,@JetBlue we would have been up in the air by now. Now our new plane we've been redirected to has mechanical errors aka more delays 2/3
569025555343007744,negative,1.0,Customer Service Issue,0.6818,Southwest,"why did i not receive drink coupons with 65,000 points? but all my friends did?","@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?"
570062116096331776,neutral,1.0,,,Southwest,do you know the reason flight #336 from dallas to midland was diverted to lubbock? was suppose to be direct to midland.,@SouthwestAir Do you know the reason flight #336 from Dallas to Midland was diverted to Lubbock? Was suppose to be direct to Midland.
569647396940075008,negative,0.6709999999999999,Late Flight,0.6709999999999999,Delta,update please on why flight 2601 continues to be further delayed,@JetBlue Update please on why flight 2601 continues to be further delayed
567804488687345665,neutral,1.0,,,United,i’m resending the confirmation code in a dm,@united I’m resending the confirmation code in a DM
567863445422546944,positive,0.6392,,,Southwest,on my flight today from rsw to grr i was able to snag a free sw agent to check for me. it looks like we are (finally) all set.,@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.
569646269221773312,negative,0.6947,Late Flight,0.6947,Delta,all day,@JetBlue all day
568016802191683586,negative,1.0,Late Flight,1.0,US Airways,", 1st a reaccommodation, now a delayed flight for this one. &amp; the gate agent still hasn't mumbled a word. folks getting anxious.","@USAirways, 1st a reaccommodation, now a delayed flight for this one.  &amp; the Gate Agent still hasn't mumbled a word. Folks getting anxious."
569190811113525249,negative,1.0,Flight Attendant Complaints,0.6667,Delta,serious attitude. i was in the fault for running a tad behind but before she even knew my name or my flight info she assured me,@JetBlue serious attitude. I was in the fault for running a tad behind but before she even knew my name or my flight info she ASSURED Me
567767738886545408,negative,1.0,Customer Service Issue,1.0,US Airways,"never in my life have i dealt with such poor customer service, irresponsible staff and lack of care lga-iah day 2, baggage in nc?","@USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?"
569852250488573952,negative,0.6831,Can't Tell,0.3873,American,2days 2plains 2fails,@AmericanAir 2days 2plains 2fails
568894680881963008,positive,1.0,,,Southwest,thank you so much for access to #destinationdragons tonight at 😁 crying /dying rn #ripme,@SouthwestAir THANK YOU SO MUCH FOR ACCESS TO #DestinationDragons TONIGHT AT @theTroubadour 😁 @Imaginedragons Crying /dying rn #ripme
567803627714138112,positive,1.0,,,US Airways,you are amazing!!! you are the best!!! follow me please 🙏🙏🙏😢😢😢🙏🙏🙏,@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE 🙏🙏🙏😢😢😢🙏🙏🙏
567721945954009088,negative,1.0,Cancelled Flight,0.6774,US Airways,. it's been cancelled flighted. your sm response is slow.,. @USAirways It's been Cancelled Flighted. Your SM response is slow.
569634891857600514,neutral,1.0,,,Delta,the man with the smell left nd now there's this stupid girl asking me questions. can yall help.,@jetblue the man with the smell left nd now there's this stupid girl asking me questions. can yall help.
568423886762569728,positive,0.6727,,0.0,Delta,just mine sadly.. but yea the fly fi is awesome,@JetBlue just mine sadly.. But yea the fly fi is awesome
567864793404555264,negative,1.0,Customer Service Issue,0.66,Delta,"received horrible customer service at lax on 2/11. reservation cancelled flighted without notification, despite having confirmation number.","@JetBlue received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification, despite having confirmation number."
569369416963633152,positive,1.0,,,United,thank you! much appreciation for your help.,@united thank you! Much appreciation for your help.
570033764044304385,positive,1.0,,,American,"despite the inconvenience, the situation was handled quickly and we appreciate it very much!","@AmericanAir @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much!"
569627490672517120,negative,1.0,Cancelled Flight,0.6337,United,have you read your own same day travel change policy?,@united have you read your own same day travel change policy?
568756110456270849,negative,1.0,Cancelled Flight,1.0,United,unacceptable practice to leave cancelled flighted flight passengers to sleep on cement with no pillows #ua1724,@united @FAANews unacceptable practice to leave Cancelled Flighted flight passengers to sleep on cement with no pillows #UA1724 http://t.co/nDTLJ15ZpU
568436693210173441,neutral,0.6974,,0.0,Southwest,is it possible to book a refundable trip? willing to pay extra. this would be for a domestic round trip flight,@SouthwestAir is it possible to book a refundable trip? Willing to pay extra. This would be for a domestic round trip flight
567895077189627905,negative,1.0,Lost Luggage,1.0,United,ugh. my bags were sent to palm springs and not to lax as promised. they better be at the hotel when i get there.,@united Ugh.  My bags were sent to Palm Springs and not to LAX as promised.  They better be at the hotel when I get there.
570001601051668480,neutral,1.0,,,Delta,? | rt : new airline expected to make its way to mem,@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/P6eef1zWzc
568611819864117248,positive,1.0,,,Delta,awww thank you b6! glad to hear it! made my day! &amp; one last question do you have any idea what tail is operating flt 606 2maro? :),@JetBlue Awww thank you B6! Glad to hear it!  Made my day! &amp; one last question do you have any idea what tail is operating flt 606 2maro? :)
569683334311366656,negative,1.0,Late Flight,0.6392,Southwest,no delay. i pay $777.70 for bs a1 ticket. you boarded flight early. i'm last to board. now have middle seat. wasted $$$$!,@SouthwestAir no delay. I pay $777.70 for BS A1 ticket. You boarded flight early. I'm last to board. Now have middle seat. Wasted $$$$!
569850182784966656,positive,1.0,,,US Airways,is alright with me. please give scott f at bdl a bonus for excellent customer service,@USAirways is alright with me. Please give Scott F at BDL a bonus for excellent customer service
568540063216197632,positive,1.0,,,Delta,you reimbursed everyone on the flight a portion of their ticket. i still love jetblue! best american airline!,@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!
567900456460165120,negative,0.6356,Cancelled Flight,0.3355,United,we just almost had a major accident on ua3710 ... how about passing on some information to those of us waiting on plane!!!,@united we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!!
570009886198796288,neutral,1.0,,,Delta,how sway how “: our fleet's on fleek.,how sway how “@JetBlue: Our fleet's on fleek. http://t.co/tQc96tKcI9”
570101395698941954,negative,1.0,Customer Service Issue,1.0,American,your customer service is deplorable. i am disgusted in your company and the ignorant people on the phones for lost baggage.,@AmericanAir  your customer service is deplorable. I am disgusted in your company and the ignorant people on the phones for lost baggage.
568069392422051841,negative,0.6803,Customer Service Issue,0.6803,Delta,"spoken to 2 reps. once i'm allowed to check my bag and through the tsa checkpoint, i guarantee i will be talking to someone.","@JetBlue spoken to 2 reps. Once I'm allowed to check my bag and through the TSA checkpoint, I guarantee I will be talking to someone."
570264793140953088,negative,1.0,Bad Flight,0.6654,Southwest,"if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page","@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page"
567847966989508608,negative,1.0,Late Flight,1.0,US Airways,been delayed three times now finally boarded. been waiting 20 minutes. now being told the plan has to be completely powered down.,@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.
568639679496454144,neutral,1.0,,,United,"also, a united phone representative just asked me for my web password. is that normal?","@united Also, a United phone representative just asked me for my web password. Is that normal?"
570207643874123777,negative,1.0,Bad Flight,1.0,Southwest,i luv y'all but please stop overheating your planes. second flight in a row that feels like a sauna.,@SouthwestAir I luv y'all but please stop overheating your planes. Second flight in a row that feels like a sauna.
568198349393768448,positive,1.0,,,United,"thanks for the re-upgrade to 1st class. it may be a 45 min flight, but it is appreciated.","@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated."
570242641264320512,negative,1.0,Can't Tell,0.3466,Southwest,": tried for vip live in the vineyard but yr site went down, by the time i got in 2 redeem pts those packages gone.","@SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone."
568212538778906624,negative,0.6598,Customer Service Issue,0.3711,Delta,"i put it my ""to"" and ""from"" airports, click update and it tells me to put in my ""to"" and ""from"" airports.","@JetBlue I put it my ""to"" and ""from"" airports, click update and it tells me to put in my ""to"" and ""from"" airports."
569627346166284288,negative,0.6462,Customer Service Issue,0.3346,US Airways,does anyone actually work at the dividend miles department?,@USAirways does anyone actually work at the dividend miles department? http://t.co/BgtJFmnEOT
569206447608877056,negative,0.6438,Can't Tell,0.6438,Southwest,what do you call that??!!,@SouthwestAir What do you call that??!!
568558819959119872,negative,0.6327,Bad Flight,0.3265,Southwest,roger wilco.,@SouthwestAir Roger wilco.
568930822952103938,negative,1.0,Customer Service Issue,0.6376,Delta,just called that number and left message. are you at to pass along message to team too?,@JetBlue just called that number and left message. Are you at to pass along message to team too?
567856962521661440,positive,1.0,,,Delta,thank you for your excellent customer service - resolved issue quickly.,@JetBlue Thank you for your excellent customer service - resolved issue quickly.
568769725175435264,negative,1.0,Flight Attendant Complaints,1.0,US Airways,ordered a scotch &amp; water and f/a asked if i wanted full glass or half? 60 yrs old and first time ever asked that????,@USAirways ordered a Scotch &amp; water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that????
569620433869217792,negative,0.6858,Customer Service Issue,0.3521,American,- gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed..,@AmericanAir - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed..
570271644473622528,negative,1.0,Late Flight,1.0,United,"in addition, my first flight was delayed an hour and i'm arriving at my destination 8 hrs late flight.","@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight."
569996897009717248,negative,1.0,Customer Service Issue,0.6354,United,has the worst customer svcs! this kevin rep at call center must be investigated. my baggage's lost and there's no help but argument!,@united has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!
569895210777501696,negative,1.0,Cancelled Flight,0.6703,American,"has the worst flights and customer service, this is the second time i've been cancelled flighted. gotta pay for hotel and find rides now.","@AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now."
568970172062691328,negative,1.0,Can't Tell,0.6571,Southwest,every other city on your nationwide sale has fabulous fares. why nothing from buffalo? except for 2 cities?,@SouthwestAir every other city on your nationwide sale has fabulous fares. Why nothing from Buffalo? except for 2 cities?
569836725612220416,negative,1.0,Late Flight,0.68,Delta,are going to let fl382 into a gate in bos any time soon? we're just sittin' here on the tarmac waiting.,@jetblue are going to let Fl382 into a gate in BOS any time soon? We're just sittin' here on the tarmac  waiting.
569948225278480384,negative,0.6455,Can't Tell,0.6455,Delta,"c'mon, this is worse than jetbae. rt our fleet's on fleek.","C'mon, this is worse than JetBae. RT @JetBlue Our fleet's on fleek. https://t.co/yZXfe7au22"
568491668858662914,negative,0.6629,Can't Tell,0.6629,Delta,"i want to add, my flight to mexico was on air canada. same exact situation, but with none of the problems i've had with jet blue.","@JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue."
569124760224813056,negative,1.0,Customer Service Issue,0.6787,Southwest,almost an hour on hold for swa is inexcusable #hiremorepeople,@SouthwestAir almost an hour on hold for swa is inexcusable #hiremorepeople
570238950801059840,positive,1.0,,,Delta,"annnndddd, i just booked my flight. that was easy.","@JetBlue Annnndddd, I just booked my flight. That was easy."
570283712409051136,positive,0.6793,,0.0,United,"- thanks for your help...got me what i need, but its an issue with . i guess i sit awhile longer.","@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer."
569947151339429889,positive,0.667,,,Delta,lmfaooo “: our fleet's on fleek.,Lmfaooo “@JetBlue: Our fleet's on fleek. http://t.co/1G9RnmYUQe”
569758473535164416,negative,1.0,Customer Service Issue,1.0,American,"i've been on hold for 4 hrs, no call bk either. family of 4 trying to get from hdn to dfw flight 1418 direct. need new info plz","@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz"
568437324587012096,negative,1.0,Late Flight,0.6557,United,can you help from there? ua4935 can't take off without missing galley cart that no one can find. pax all seated for last hour.,@united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour.
569347252550017026,negative,1.0,Customer Service Issue,1.0,Southwest,on hold now for 1 hour 25 mins whats the holdup,@SouthwestAir on hold now for 1 Hour 25 mins Whats the holdup
570239297456091136,neutral,0.6623,,0.0,Delta,just leave certain things to the kids.,@JetBlue just leave certain things to the kids.
568207527067783168,negative,0.6831,Can't Tell,0.6831,Delta,this is how you have me feeling....,@JetBlue This is how you have me feeling.... http://t.co/esUu0hiAjM
570217145428090880,negative,0.7125,Late Flight,0.7125,United,"i've sent the message, let me know if you got it. i'm not very twitter-literate. also, is he really going to be stuck for 18hrs?","@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?"
569542427758866433,negative,1.0,Lost Luggage,0.6875,US Airways,where's my bag? in line 200 deep at dca. agents say call 800 #. 800# says talk to agents. abysmal customer service,@USAirways  where's my bag?  In line 200 deep at DCA. Agents say call 800 #.  800# says talk to agents. Abysmal customer service
569301386262745089,neutral,1.0,,,Southwest,"have a cup coffee and relax while you check out the new deals and promotions at avon, twice a month at doug","@SouthwestAir Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon"
570211313072238592,neutral,1.0,,,United,how about 3659 yul-ord?,@united how about 3659 YUL-ORD?
568479942146707456,negative,1.0,Can't Tell,0.6663,United,"nonrefundable, hence i wrote $200! doesn't make sense for my 150 credit. #nothanks","@united nonrefundable, hence I wrote $200! Doesn't make sense for my 150 credit. #nothanks"
570065297568194560,negative,1.0,Customer Service Issue,0.6514,Southwest,won't let me send a dm because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy,@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy
568468724048646145,negative,1.0,Late Flight,0.6854,United,- why am i sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry,@united - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry
569234264153174017,negative,1.0,Can't Tell,1.0,US Airways,is the 7th circle of hell right after the dmv. #noshadetothedmv,@USAirways is the 7th circle of hell right after the dmv. #noshadetothedmv
568607094426996738,negative,1.0,Can't Tell,0.3562,US Airways,"we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home.","@USAirways we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home."
568533330557186048,negative,1.0,Customer Service Issue,1.0,United,"keeps delaying my flight, horrible customer service","@united keeps delaying my flight, horrible customer service"
569882596798132225,neutral,0.6692,,0.0,Southwest,can you equip a 737 with flamethrowers and a snow plow?,@SouthwestAir Can you equip a 737 with flamethrowers and a snow plow?
569020707113476096,positive,1.0,,,Virgin America,"thank you for the easy itinerary shift for impending weather. quick, painless &amp; free.","@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless &amp; free."
570059605662834688,negative,1.0,Can't Tell,0.6305,United,spent hundreds to rectify the situation and you guys go quiet,@united @AmericanAir spent hundreds to rectify the situation and you guys go quiet
570223944260849664,negative,1.0,Can't Tell,1.0,US Airways,should give me free baggage for this mess,@USAirways should give me free baggage for this mess
569631377865515008,negative,1.0,Customer Service Issue,1.0,American,"why do #exp members have to wait ""over 2 hours"" to speak with an operator? surely this is a mistake?","@AmericanAir why do #exp members have to wait ""over 2 hours"" to speak with an operator? Surely this is a mistake?"
570247551368241153,negative,1.0,Customer Service Issue,0.6689,United,disappointed that u didnt honor my $100 credit given to me for ur mistakes. taking my business elsewhere ✌️out.,@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere  ✌️out.
568969274410168321,negative,1.0,Cancelled Flight,1.0,US Airways,"figure it out, have had 2 cancelled flightled flights in the past week. now coming home 2 hour delay, and cart that pulls plane just broke","@USAirways figure it out, have had 2 Cancelled Flightled flights in the past week. Now coming home 2 hour delay, and cart that pulls plane just broke"
568135153903656960,negative,1.0,longlines,1.0,Southwest,so i guess you can get to the airport too early! need to wait 10mins to checkin. really?,@SouthwestAir So I guess you can get to the airport too early!  Need to wait 10mins to checkin. Really?
569249783216537601,negative,1.0,Cancelled Flight,1.0,United,my husband is supposed to fly rdu to iad then iad to fra leaving in 2 hours. you cancelled flighted his flight and there's a 1hr wait on phone,@united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone
568538790244909056,positive,1.0,,,Southwest,you are the easiest airline to deal with.. i loveeee you so much,@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH
569584885108748290,negative,1.0,Late Flight,0.3787,US Airways,flight 4210 been sitting gate 27 for 10 min w door open since we arrived. still no jet bridge. can someone help?,@USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?
569937722804211713,positive,1.0,,,Delta,lovely! rt : our fleet’s on fleek.,Lovely! RT @JetBlue: Our fleet’s on fleek. http://t.co/Hi6Fl1AX9E
569926124488118272,positive,1.0,,,United,wow you even answered back! awesome! that's customer service!!! #usairwaysfail,@united wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail
567849200295124992,neutral,0.6705,,,Virgin America,club virgin is bumping in new york,@VirginAmerica @JezzieGoldz club Virgin is bumping in New York http://t.co/HaQc7GDg7c
569973084398100480,neutral,1.0,,,Delta,“: our fleet's on fleek. #foh,“@JetBlue: Our fleet's on fleek. http://t.co/aJM3BhJVaa” #foh
569930252606164993,negative,1.0,Can't Tell,1.0,Delta,delete your account,delete your account @JetBlue
569715419851796482,neutral,1.0,,,American,flight number #2386,@AmericanAir flight number #2386
567781582791278592,negative,1.0,Bad Flight,0.6531,US Airways,"had a horrible experience flying from montego bay to philadelphia on 2/11. $125 2check a golf bag, constant selling in-flight","@USAirways had a horrible experience flying from Montego Bay to Philadelphia on 2/11. $125 2check a golf bag, constant selling in-flight"
569891369390632961,negative,1.0,Customer Service Issue,0.6411,American,"i tried to check in, but they redirect me to call in to , which i also can't get into contact with","@AmericanAir I tried to check in, but they redirect me to call in to @USAirways, which I also can't get into contact with"
569945237025648640,negative,1.0,longlines,0.6701,US Airways,"us 728 uh oh, no gate. now truck will come to us.","@USAirways US 728 Uh oh, no gate. Now truck will come to us."
568872365146251264,positive,1.0,,,Delta,no worries. time flew in the terminal and now we're taking off. thanks again!,@JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!
569230515833856000,positive,1.0,,,Delta,thanks for update,@JetBlue thanks for update http://t.co/K7uBOTMr1r
570252231624265729,negative,1.0,Customer Service Issue,0.6679999999999999,Southwest,"why can we no longer change trips with a companion online? been doing it for years, now get message can't be done online?","@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?"
567758165287002112,neutral,0.6526,,0.0,Southwest,rdu flights expected to be ok this afternoon and tonight?,@SouthwestAir RDU flights expected to be ok this afternoon and tonight?
570289518194126849,positive,1.0,,,Delta,great.,@JetBlue great.
569947283846004737,neutral,0.6187,,0.0,US Airways,"us 728. refuel; we've sat for so long. pilot announces where the truck is. ""look, over there to the left!"" actual announcement.","@USAirways US 728. Refuel; we've sat for so long. Pilot announces where the truck is. ""Look, over there to the left!"" Actual announcement."
568535948042104832,positive,1.0,,,Southwest,"ok, gotcha! ✈️😃👍","@SouthwestAir ok, gotcha! ✈️😃👍"
569729569428627456,positive,1.0,,,American,all good! i'm catching the 11:10p flight tonight. thanks for the response.,@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response.
568240029413163008,neutral,1.0,,,United,"i'm just an aussie cowgirl lookin' for my cowboy. take me to fort worth, estelle says i'll find him there!","@united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!"
569907141596864514,positive,1.0,,,United,thank you!,@united thank you!
569696864091697152,negative,1.0,Flight Booking Problems,1.0,American,i've been tryin to use my voucher to book a flight the last 2days. lines are busy. plse help me?the flight may go up.,@AmericanAir I've been tryin to use my voucher to book a flight the last 2days. Lines are busy. Plse help me?The flight may go up.
568570374335524865,positive,1.0,,,Southwest,"“: you are forgiven most loved customer,,,it's as if you never left :) ^ll” that's why you're bae ❤️","“@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL” that's why you're bae ❤️"
569206183283843072,negative,0.65,Can't Tell,0.3609,Southwest,my husband is responding to him and he insist to remove him from the seat. btw signs are in both english and spanish.,@SouthwestAir My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish.
569830322357084160,negative,1.0,Lost Luggage,1.0,American,"even when i did get through, no one knew anything about my bag. this is ridiculous, i still don't have my bag from saturday.","@AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday."
569827608193585152,negative,1.0,Cancelled Flight,1.0,American,- cruel &amp; unusual to cancelled flight flight w/o notice &amp; make someone stay on hold for 30min &amp; listen to the same ad in a loop,@AmericanAir - cruel &amp; unusual to Cancelled Flight flight w/o notice &amp; make someone stay on hold for 30min &amp; listen to the same ad in a loop
569552378812194816,neutral,0.6926,,,Southwest,for the past 2 yrs i earned a-list status thru a promo-fly 3 rnd trips in 2-3 months. how can i get that option again? #loyal,@SouthwestAir For the past 2 yrs I earned A-list status thru a promo-fly 3 rnd trips in 2-3 months. How can I get that option again? #loyal
568055480226066434,negative,1.0,Customer Service Issue,1.0,Southwest,so today i call into customer service &amp; speak with wendell holton in the dallas office &amp; i am told there is nothing he can do,@SouthwestAir So today I call into Customer Service &amp; speak with Wendell Holton in the Dallas office &amp; I am told there is nothing he can do
569564853460807680,negative,1.0,Late Flight,0.3571,Virgin America,"got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 tomorrow. this is unacceptable.","@VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable."
568230620595417088,neutral,1.0,,,United,hey! think someone could meet me with my book when i arrive at at 10:30? it's yes please #amypoehler. oscar took it.,@united hey! think someone could meet me with my book when I arrive at @loganairports at 10:30? It's yes please #amypoehler. Oscar took it.
568498076962451456,negative,0.6485,Customer Service Issue,0.6485,Southwest,"you could have just said ""we don't know""","@SouthwestAir @saianel You could have just said ""We don't know"""
568829994786426881,positive,0.6631,,,Southwest,already booked my tickets for august 20th-30th! can't wait for my vacation!,@SouthwestAir already booked my tickets for August 20th-30th!  Can't wait for my vacation!
568480654347935745,negative,0.6742,Flight Booking Problems,0.3383,Delta,why would you charge money to transfer points to someone?,@JetBlue Why would you charge money to transfer points to someone?
569723768773349376,negative,1.0,Flight Booking Problems,1.0,United,tried to book a flight iah-mnl departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!,@united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!
569596097540132864,negative,1.0,Damaged Luggage,0.6501,Virgin America,. i don't understand why you need a dm to give me an answer on if you have a damaged luggage policy.,.@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.
569792794711220224,neutral,1.0,,,American,more or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to phl,@AmericanAir More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http://t.co/4G0K0z2rei
568902405909143552,negative,1.0,Can't Tell,0.6582,United,also doesn't help me. i'm a very frequent flier and united premiere gold. apparently that means nothing.,@united also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing.
569902028719173632,positive,0.6333,,0.0,United,the den b44 agent (9:30am) was amazing. the mpagent at check in? she sucks.,@united The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA
567806905617281024,neutral,1.0,,,Virgin America,on all your flights?,@VirginAmerica On all your flights?
567753747283988481,negative,1.0,Flight Attendant Complaints,1.0,Southwest,and currently as im bringing my 3 year old to the bathroom i'm being rushed by the flight attendant.,@SouthwestAir and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant.
570064285860171776,negative,1.0,Cancelled Flight,1.0,American,cancelled flight my flight saying it is cause of weather condition when it was the only flight that was cancelled flight,@AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight
568505615208693761,positive,1.0,,,Southwest,"thanks for the b day concert i watched them all (and noticed the fist bump/high five at the end of the ""rock"" version)","@SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the ""rock"" version)"
570088404156698625,negative,1.0,Customer Service Issue,1.0,Virgin America,"help, left expensive headphones on flight 89 iad to lax today. seat 2a. no one answering l&amp;f number at lax!","@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&amp;F number at LAX!"
567843889748418560,negative,1.0,Bad Flight,1.0,Delta,the tv. wifi was spotty. it's just a nice feature for a x country flight. still won't keep us away #lovejetblue,@JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue
570298918971576320,negative,1.0,Customer Service Issue,0.66,United,so i can buy tix 3 days before flight but can't transfer the tix. flawed security logic. flawed customer service,@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix.  Flawed security logic. Flawed customer service
569204914649489408,negative,1.0,Can't Tell,0.3498,Southwest,bad enough that there is no seat assigned he's seating at an exit seat and a male flight attendant removes him from there,@SouthwestAir Bad enough that there is no seat assigned he's  seating at an exit seat and a male flight attendant removes him from there
567740053967736832,positive,1.0,,,Delta,thanks!! great service in #t5 already! #lovejetblue,@JetBlue thanks!! Great service in #T5 already! #lovejetBlue
569534372954681344,negative,1.0,Cancelled Flight,1.0,US Airways,"first flight cancelled flightled, connecting flight delayed so will completely miss next connection no response on hold 2 hrs help me","@USAirways first flight Cancelled Flightled, connecting flight delayed so will completely miss next connection no response on hold 2 hrs HELP me"
569589955837628416,neutral,1.0,,,Southwest,i heard a rumor flight 898 was cancelled flightled. is this true?,@SouthwestAir  I heard a rumor flight 898 was Cancelled Flightled.  Is this true?
569482497496473600,negative,1.0,Can't Tell,0.3617,Southwest,i'm running out of money to keep paying for hotel rooms &amp; food in nyc. you don't help people with $ spent,@SouthwestAir I'm running out of money to keep paying for hotel rooms &amp; food in NYC. You don't help people with $ spent
569860221755117568,negative,1.0,Customer Service Issue,1.0,American,i don't know who that may be. i was also working from home. thanks for nothing.,@AmericanAir I don't know who that may be. I was also working from home. Thanks for nothing.
569886919833874432,negative,1.0,Customer Service Issue,0.6826,US Airways,"customer service is dead. last wk, flts delayed/cancelled flighted. bags lost 4 days. last nt, flt delayed/cancelled flighted. no meal voucher?","@USAirways Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted.  No meal voucher?"
568963006547111936,neutral,0.6804,,,United,"i have such a love hate relationship with you. some days you're good, the others you are so terribly awful its saddening","@united I have such a love hate relationship with you. Some days you're good, the others you are so terribly awful its saddening"
569690693888663552,negative,1.0,Flight Booking Problems,0.6819,American,we tried. we are headed to a funeral in cincinnati and your people didn't even tell us we could get on standby.,@AmericanAir we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby.
569630885450002432,negative,0.6619,Late Flight,0.6619,American,ty can you confirm or deny if aa953 left jfk? i want to figure out if more delays are in store. internet giving different info.,@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.
569626787875053568,negative,1.0,Customer Service Issue,1.0,American,have been trying to get canx flight resched since noon. got 2 call backs but call disconnects as soon as i answer,@AmericanAir @dfwairport  Have been trying to get canx flight resched since noon.  got 2 call backs but call disconnects as soon as I answer
568189531033174016,positive,1.0,,,Virgin America,great. well deserved.,@VirginAmerica great. Well deserved.
568543965026390016,neutral,1.0,,,Southwest,iphone app adds passbook support #airlines #travel,@SouthwestAir iPhone App Adds Passbook Support #Airlines #Travel http://t.co/lJzDTHD9Bv
567823045215313920,negative,1.0,Customer Service Issue,0.7158,US Airways,i've been waiting for the callback for eight hours. how much longer?!,@USAirways I've been waiting for the callback for EIGHT HOURS. HOW MUCH LONGER?!
570281958556610560,negative,1.0,Lost Luggage,0.6612,American,"lost my cats, missed their flights, kept them crated 30 hrs for a would-be 5 hr trip. you'll never touch my pets again.","@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again."
567860775752208385,negative,0.6609999999999999,Cancelled Flight,0.6609999999999999,US Airways,"car services to and from the hotel, food, hotel cost bc of cancelled flightlations fall on the customer with last minute notifications","@USAirways car services to and from the hotel, food, hotel cost bc of Cancelled Flightlations fall on the customer with last minute notifications"
570151672070205440,negative,1.0,Customer Service Issue,1.0,United,"has not responded to my various requests for contact numbers, does anyone know the uk customer service number for #unitedairlines","@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines"
569824906638073856,negative,1.0,Bad Flight,0.3451,United,"- 75% of a plane's passengers boarding in your ""premier"" groups might be an indication of a broken process.","@united - 75% of a plane's passengers boarding in your ""Premier"" groups might be an indication of a broken process."
569593050235736064,neutral,1.0,,,American,can you guys help me please?,@AmericanAir can you guys help me please?
568574960035360768,negative,1.0,Bad Flight,1.0,Southwest,and now no wifi??? come on.,@SouthwestAir and now no wifi??? Come on.
570080545461407745,negative,1.0,Customer Service Issue,1.0,American,"even followed me, but i still can't get them to answer their phones. worst. customer ""service"". ever. #customerservice #fail","@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer ""service"". Ever. #customerservice #fail"
568598412544704512,neutral,1.0,,,United,want to book a multi-city fare. have miles for 1of 2 flights. an option to pay for 1st flight with miles +2nd with ump visa? thanks!,@united Want to book a multi-city fare. Have miles for 1of 2 flights. An option to pay for 1st flight with miles +2nd with UMP Visa? Thanks!
570068045500194816,neutral,0.6372,,0.0,Delta,try harder. take a winners attitude to your work.,@JetBlue try harder. Take a winners attitude to your work.
570263889696305152,neutral,1.0,,,American,can i get a free ticket to hawaii for being fabulous,@AmericanAir can I get a free ticket to Hawaii for being fabulous
569744516715913216,negative,1.0,Customer Service Issue,0.6953,American,this has happens so many times. it's just upsetting to see how poorly an airline treats their customers,@AmericanAir this has happens so many times. It's just upsetting to see how poorly an airline treats their customers
570282469121007616,negative,0.6842,Late Flight,0.3684,Virgin America,sfo-pdx schedule is still mia.,@VirginAmerica SFO-PDX schedule is still MIA.
570011216313131008,negative,0.6748,Customer Service Issue,0.3521,American,emailed aadvantage for status match ... still waiting. can't wait to move from but help me out here :),@AmericanAir emailed AAdvantage for status match ... still waiting.  Can't wait to move from @united but help me out here :)
570045585149063168,negative,1.0,Cancelled Flight,0.6968,American,if it i have not rebooked didn't get notified that it was cancelled flightled,@AmericanAir if it I have not rebooked didn't get notified that it was Cancelled Flightled
568494498361294848,positive,1.0,,,Southwest,thank you. great tool,@SouthwestAir Thank you. Great tool
567892874756501504,positive,1.0,,,Southwest,has the best customer service!,@SouthwestAir has the best customer service!
569596793941401601,negative,1.0,Customer Service Issue,0.6521,American,don't you guys have an email address? just put me on the next available flight from ohare,@AmericanAir don't you guys have an email address? Just put me on the next available flight from ohare
570136130126897152,negative,1.0,Lost Luggage,0.6732,American,worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation,@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation
569471541554978817,negative,1.0,Cancelled Flight,0.6665,United,"2100$ ticket,12h biz trvl,no wifi.missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel","@united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel"
568634467587264512,negative,1.0,Customer Service Issue,0.6913,US Airways,"that's incorrect. four people, last flight of the night, with our bags. #horriblecustomerservice","@USAirways that's incorrect. Four people, last flight of the night, with our bags. #horriblecustomerservice"
568139479237525505,negative,1.0,Lost Luggage,1.0,US Airways,only to come home a day late flight to find out you guys have lost my luggage,@USAirways only to come home a day Late Flight to find out you guys have lost my luggage
568772846878461952,negative,1.0,Customer Service Issue,1.0,Southwest,"repeating this is policy is basically repeating ""fuck you"" to your customers. i'll be shopping for a new airline asap","@SouthwestAir Repeating this is policy is basically repeating ""Fuck you"" to your customers. I'll be shopping for a new airline ASAP"
568434328943915009,positive,0.644,,,Southwest,hi guys good morning how are you doing,@SouthwestAir Hi Guys good morning how are you doing
569254331725139968,neutral,0.6733,,,Southwest,"hey southwest! can i see in atlanta? my friend has never been there, loves them, and he is from taiwan!","@SouthwestAir hey southwest! Can I see @Imaginedragons in Atlanta? My friend has never been there, loves them, and he is from Taiwan!"
568397140977979392,negative,1.0,Customer Service Issue,1.0,US Airways,[part 2 of 2] she tried calling cust serv and the system hung up and her. twice. are you having system issues? please advise.,@USAirways [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise.
568184857538498560,negative,0.7171,Lost Luggage,0.7171,United,a report was filed with the airport police on 11th and 12th february-i have the police case number if required,@united a report was filed with the airport police on 11th and 12th February-I have the police case number if required
568388846125223936,negative,1.0,Can't Tell,0.6694,US Airways,'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...?,@USAirways 'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...?
568607755042484224,negative,1.0,Late Flight,0.6629999999999999,US Airways,"1st a late flight plane, then missing flight crew, then maintenance problems, gates switched 4 times. you call this customer service??","@USAirways 1st a Late Flight plane, then missing flight crew, then maintenance problems, gates switched 4 times. You call this customer service??"
569938864028012544,positive,1.0,,,American,thanks!,@AmericanAir thanks!
569666202634743808,positive,1.0,,,American,done!! thank you so much!!,@AmericanAir DONE!! thank you so much!!
568218962833461248,negative,1.0,Bad Flight,1.0,Virgin America,i cannot even open my laptop in seat 4c and i paid a premium for this?!! let me out of here!,@VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!!   Let me out of here!
569596469105299456,neutral,0.6397,,,Southwest,party in #hotlanta,@SouthwestAir @TheAcademy party in #hotlanta http://t.co/x5ZQssJtRB
569368523178270721,negative,1.0,Cancelled Flight,0.3388,United,look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight,@united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo
568948016662474752,neutral,1.0,,,United,it's done. if you do something to make up for it i'll tweet that too.,@united it's done.  If you do something to make up for it I'll tweet that too.
569526960268963840,negative,1.0,Late Flight,0.657,Delta,it's not so much the delays as the fact that the flight is still coming up as on time on your app. just give us an honest estimate,@JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate
569895723208040448,negative,1.0,Customer Service Issue,0.6532,American,"contact me, or do something to alleviate this terrible, terrible service. but no, your 22 year old social media guru","@AmericanAir @united contact me, or do something to alleviate this terrible, terrible service. But no, your 22 year old social media guru"
569970518381744128,negative,1.0,Customer Service Issue,0.6633,US Airways,you are supposed to be in the business of belong customers; not humiliating them,@USAirways you are supposed to be in the business of belong customers; not humiliating them
568541043106435072,neutral,1.0,,,US Airways,please change direct flights from ric to jfk instead of lga. pleeeeease! lga is the pits.,@USAirways please change direct flights from RIC to JFK instead of LGA. Pleeeeease! LGA is the pits.
568462402875863041,positive,1.0,,,United,flt 1583 ewr to sfo excellent service. friendly flight attendants. made the 6am flight a very good start to the day.,@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.
570123386925539329,negative,1.0,Customer Service Issue,0.6343,American,i had a 6am flight i can get no rest because i have to wait another 2 hours to receive an automated phone call. #neveragain,@AmericanAir I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. #neveragain
569215950597201921,negative,1.0,Customer Service Issue,0.6632,Southwest,how to i rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? holding for 2hrs.,@SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs.
569684982366666752,negative,1.0,Can't Tell,0.6358,Southwest,don't apologize. do something about it. words mean nothing. actions work. eom.,@SouthwestAir Don't apologize. Do something about it. Words mean nothing. Actions work. EOM.
569592981742878721,neutral,0.6521,,,American,roberts&amp;s=1,http://t.co/EIw2sYb8Fu roberts&amp;s=1 @AmericanAir
568172839758630912,negative,0.6794,Lost Luggage,0.6794,US Airways,thanks! now i just need to locate where my luggage is!,@USAirways  thanks! Now I just need to locate where my luggage is!
569879943988948992,negative,1.0,Customer Service Issue,0.657,United,no they aren't - i just called to check. #worstcustomerservice,@united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE
568810866830913536,neutral,0.6685,,0.0,United,what do i do if something is missing from my checked baggage?,@united what do I do if something is missing from my checked baggage?
569838692220542976,negative,1.0,Customer Service Issue,0.6557,United,well for a start it would be nice if your ticket was actually in the system when you change a flight,@united well for a start it would be nice if your ticket was actually in the system when you change a flight
568401790250700800,negative,1.0,Bad Flight,0.6842,United,the flight turned around for mechanical reasons on 1/30/15. never to fly united again as they don't check their planes properly.,@united The flight turned around for mechanical reasons on 1/30/15.  Never to fly United again as they don't check their planes properly.
570044554130423808,neutral,0.6641,,,United,decisions decisions : we'd love for you to try our service. we offer status match too. ^kp”,Decisions Decisions @MandarinJourney @united:  We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP”
570307011981783040,positive,1.0,,,US Airways,we were moved to a delta direct. thank you for the accommodations!,@USAirways we were moved to a delta direct. Thank you for the accommodations!
569922451913777152,neutral,0.6602,,,American,dmed back,@AmericanAir dmed back
567764034418909186,positive,1.0,,,Southwest,"another great flight &amp; crew, las vegas-chicago #3397. thanks!","@SouthwestAir Another great flight &amp; crew, Las Vegas-Chicago #3397. Thanks!"
569665738165891073,negative,1.0,Cancelled Flight,0.6782,American,24 hrs &amp; 2 cncld flights late flightr i've landed in phl. now 30 mins &amp; counting on tarmac waiting for gate. pls do better than this.,@AmericanAir 24 hrs &amp; 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins &amp; counting on tarmac waiting for gate. Pls do better than this.
567793186698190848,negative,1.0,Customer Service Issue,1.0,US Airways,was rebooked but sucked big time. crappy layover. customer service very sub-par.,@USAirways was rebooked but sucked big time. Crappy layover. Customer service very sub-par.
568833739192557569,neutral,1.0,,,Virgin America,achieves a second year of profitability despite revenue pressure ... -,@VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http://t.co/zSuZTNAIJq
568106704866582528,neutral,1.0,,,Southwest,planning a family trip to orlando in may and trying to figure out when to book to get the best rate. any suggestions?,@SouthwestAir planning a family trip to Orlando in May and trying to figure out when to book to get the best rate. Any Suggestions?
568204616594165760,negative,1.0,Can't Tell,1.0,Delta,i don't think i'll be testing those waters out on my own dime again.,@JetBlue I don't think I'll be testing those waters out on my own dime again.
569017002439761920,neutral,1.0,,,Southwest,at troubadour with .#destinationdragons,@SouthwestAir at troubadour with @Imaginedragons .#DestinationDragons http://t.co/rKlQXXaWhc
568511208011071488,negative,1.0,Bad Flight,0.3422,US Airways,fuk u us airways with yo shitty chicken salad sandwich that so overpriced and u fuking make me wait in a 6 hr layover fuk u and,@USAirways FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND
567862940348579840,negative,1.0,Late Flight,0.3419,United,i've been doing this for 15 years and i've never had this many issues with any other airline.,@united I've been doing this for 15 years and I've never had this many issues with any other airline.
569281033365037056,negative,1.0,Lost Luggage,0.6882,United,no customer service rep could confirm where my bag was &amp; each gave me different info. ruined 2 events i had today. #disappointed,@united No customer service rep could confirm where my bag was &amp; each gave me different info. Ruined 2 events I had today. #disappointed
569936613016350720,neutral,1.0,,,Delta,stahp!! 😂😂😭😭😭😭 rt our fleet's on fleek.,STAHP!! 😂😂😭😭😭😭 RT @JetBlue Our fleet's on fleek. http://t.co/BM2unRaOnI
569576099018985472,negative,1.0,Flight Booking Problems,0.6667,Delta,"when i got your alert, i immediately started looking to rebook. but we only had 11 minutes from reflight booking problems to catch a flight to srq.","@JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ."
569623190730887168,negative,1.0,Can't Tell,0.6186,US Airways,thank you so much for asking us to pay $700 to switch to a different flight so i could spend more time with my dying nephew.,@USAirways thank you so much for asking us to pay $700 to switch to a different flight so I could spend more time with my dying nephew.
568188639412400128,neutral,0.6913,,0.0,Delta,my daughter's college game in denver. only one set of parents will be there 😢😢😢,@JetBlue my daughter's college game in Denver.  Only one set of parents will be there 😢😢😢
568908838784475136,neutral,0.6526,,,Southwest,this job interferes w/ellen show &amp; concerts! will alway treasure my experience!,@SouthwestAir @TheEllenShow @Imaginedragons this job interferes w/Ellen Show &amp; concerts! will alway treasure my @LiveAtFirefly experience!
569030858759213056,neutral,0.6995,,0.0,Southwest,dal is due for sleet sun. eve-didn't see it listed for cities that can re-book? fly to dca at 8:10,@SouthwestAir DAL is due for sleet Sun. eve-didn't see it listed for cities that can re-book?  Fly to DCA at 8:10
568849994167529472,positive,1.0,,,Southwest,thanks lindsey &amp; the southwest twitter team for great service &amp; a speedy resolution #luvagent #swa,@SouthwestAir Thanks Lindsey &amp; the Southwest twitter team for great service &amp; a speedy resolution #LuvAgent #swa
569607124772196352,negative,1.0,Can't Tell,0.6598,American,i was flying from ft lauderdale fl to seattle wa on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.,@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.
569981679806365697,positive,0.6413,,,Southwest,thank you!,@SouthwestAir thank you!
568443892569235457,positive,1.0,,,Delta,great flight and crew! flight 51 from bos to mco,@JetBlue great flight and crew! Flight 51 from BOS to MCO
568900079962075137,negative,0.7129,Bad Flight,0.7129,United,"add wifi, entertainment and the old seats and i’ll come back.","@united add wifi, entertainment and the old seats and i’ll come back."
568511969335984128,negative,1.0,Flight Attendant Complaints,0.6559,United,rude grouchy agent at dulles check-in just got my 19 hour trip off to a lousy start. he needs a nap or something.,@united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.
567758699574226944,positive,1.0,,,Delta,"awww ^_^ r to the t, realtime appreciation from jetblue #rockingthetweets #jvmchat","@JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat"
567739036425805824,positive,1.0,,,Delta,i did...#flyfi worked well and was free aboard this flight,@JetBlue I did...#FlyFi worked well and was free aboard this flight
567778236026077185,negative,1.0,longlines,1.0,US Airways,we are on us/aa flight 4443.we arrived at dca at 2:12. waiting on our gate (33)for apx an hr now. no update?,@USAirways @AmericanAir  we are on us/aa flight 4443.We  arrived at dca at 2:12. Waiting on our gate (33)for apx an hr now. No update?
569834388919328768,positive,0.6923,,0.0,Southwest,have sent you a dm with the details. thanks!,@SouthwestAir have sent you a DM with the details. Thanks!
569516852805808129,negative,1.0,Customer Service Issue,0.6308,United,i have been given a connection with 2 overnight layovers. no vouchers. last connection not even confirmed.,@united I have been given a connection with 2 overnight layovers. No vouchers. Last connection not even confirmed.
568521303956656128,negative,1.0,longlines,0.6855,US Airways,over 15min hold on your reservation line. embarrassing. aa platinum member.,@USAirways over 15min hold on your reservation line. embarrassing. AA Platinum member.
570302023968694272,positive,0.6652,,,US Airways,well i did miss it. but gate agents had rebooked boarding pass waiting when i landed. time for lunch &amp; a beverage. easy cheesy,@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch &amp; a beverage. Easy cheesy
569490688569679872,negative,1.0,Late Flight,1.0,US Airways,i really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons,@USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons
570135557151580160,neutral,0.6376,,0.0,United,any luck with finalizing my reservation? i dm'd information to you. please let me know what else you need. want to confirm asap. thx,@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx
569630050972143616,negative,1.0,Can't Tell,0.6333,United,you guys are complete ass,@united you guys are complete ass
568192942088843264,positive,1.0,,,Delta,"i can't say what airline i am on right now, but i sincerely miss you. #bestairline","@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline"
568588273137754112,negative,1.0,Lost Luggage,1.0,US Airways,"unable to locate baggage, this is frustrating. all my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost","@USAirways unable to locate baggage, this is frustrating. All my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost"
569677660890116096,negative,1.0,Late Flight,1.0,American,"i really want to get home. tonight, preferably. please stop delaying my plane 😢😕😦 #americanairlines","@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane 😢😕😦 #AmericanAirlines"
569534268130660352,negative,1.0,Late Flight,0.6769,United,you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started!,@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi
567786135904980993,negative,0.6641,Customer Service Issue,0.6641,United,"thank you. yes, i was hoping to speak with someone directly, but appreciate the link nonetheless. :)","@united Thank you. Yes, I was hoping to speak with someone directly, but appreciate the link nonetheless. :)"
568797413529538562,neutral,0.6582,,0.0,United,"traveling from fra thru iad to mco tomorrow, concerned abt iad weather. can't change until advisory issued? any advice?","@united traveling from FRA thru IAD to MCO tomorrow, concerned abt IAD weather. Can't change until advisory issued? Any advice?"
569698519742861312,negative,1.0,Flight Attendant Complaints,0.6719,American,due to gate agents i missed my connecting flight to mexico city...not a happy customer aa- let's correct this,@AmericanAir due to gate agents I missed my connecting flight to Mexico City...not a happy customer AA- let's correct this
567767009908109312,negative,0.6633,Late Flight,0.6633,United,thanks kp but luckily my transfer has maintenance issues and is still delayed so i didn't miss my transfer...,@united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer...
568519880711872512,positive,1.0,,,United,thank you.,@united Thank you.
568894231651098624,neutral,0.6563,,0.0,Delta,do you know when the schedule for dec 2015 will be released?,@JetBlue do you know when the schedule for dec 2015 will be released?
568494910405517312,neutral,0.6452,,0.0,US Airways,"a $75 change is ok most of the time but if there r open seats on earlier flt and no chkd bag, why not let someone fly standby?","@USAirways a $75 change is ok most of the time but if there r open seats on earlier flt and no chkd bag, why not let someone fly standby?"
569611581920808960,negative,1.0,Late Flight,1.0,American,but you are late flight again!! again and again! where are the crew?,@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew?
567759608643452929,negative,1.0,Late Flight,0.3804,Southwest,"buying early bird was pointless. you moved me to a diff flight b/c first one was delayed, so i lost my boarding position.","@SouthwestAir Buying Early Bird was pointless. You moved me to a diff flight b/c first one was delayed, so I lost my boarding position."
568781642946490368,negative,1.0,Customer Service Issue,0.6545,US Airways,app is the worst one for airlines. can't do anything once your original flight time has gone by. useless.,@usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless.
569162467051474944,negative,1.0,Customer Service Issue,0.6727,Southwest,is anyone answering phones to rebook cancelled flightled flights?,@SouthwestAir is anyone answering phones to rebook Cancelled Flightled flights?
569503649677750272,negative,1.0,Can't Tell,1.0,United,"hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks","@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks"
569925990283145216,neutral,0.6697,,0.0,American,"i'd like to explore both options, and what the cost might be to change the date and destination.","@AmericanAir I'd like to explore both options, and what the cost might be to change the date and destination."
569772113378217984,negative,1.0,Lost Luggage,1.0,American,what sense is it to charge for a bag service when the service isn't great. losing luggage and now missing items this is bs,@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs
567872182136619008,negative,1.0,Can't Tell,0.6584,United,how else would i know it was denied?,@united how else would I know it was denied?
568796113081376768,negative,0.6297,Cancelled Flight,0.6297,United,my flight cancelled flightled new flight 5012 hopefully will not.,@united my flight Cancelled Flightled new flight 5012 hopefully will not.
569974656653877248,neutral,0.7014,,,Southwest,: grrrrrr i need a flight there first! maybe for my bday next month...,@SouthwestAir: grrrrrr I need a flight there first! Maybe for my bday next month...
567847571223388160,negative,1.0,Can't Tell,0.3501,Southwest,what's up with these delays?! throw some priority boarding my way &amp; i'll forgive you!! 👍 #southwest #southwestairlines,@SouthwestAir what's up with these delays?! Throw some priority boarding my way &amp; I'll forgive you!! 👍 #southwest #southwestairlines
569888159707738113,neutral,1.0,,,Delta,hello! my husband bought us a trip last night &amp; just noticed my last name is misspelled! what can i do? thanks!,@JetBlue hello! my husband bought us a trip last night &amp; just noticed my last name is misspelled! What can I do? Thanks!
568071468312981504,neutral,1.0,,,Delta,celebrates 15-year anniversary with new livery -,@JetBlue Celebrates 15-Year Anniversary With New Livery - @CNNMoney http://t.co/p7skxZVe1A
569864863171764224,negative,1.0,Customer Service Issue,0.6955,American,"i understand that, but i'm not even being put on hold - it says ""try again late flightr, goodbye"".","@AmericanAir I understand that, but I'm not even being put on hold - it says ""try again Late Flightr, goodbye""."
568433145437138944,negative,1.0,Customer Service Issue,1.0,Delta,"rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #justifythissupport","@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport"
569252732940320768,negative,1.0,Bad Flight,0.6563,United,please. you moved my seats and lost my upgrade. i had seat 20l. i have a ticket in my hand for 20l,@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L
568649053711380480,neutral,0.6701,,,Delta,- i look forward to getting this resolved. i will be in touch.,@JetBlue - I look forward to getting this resolved. I will be in touch.
567892966980870144,negative,1.0,Customer Service Issue,1.0,Southwest,when you're on hold with southwest for over 2 hours and it automatically hangs up on you. #iusedtoloveu,@SouthwestAir when you're on hold with southwest for over 2 hours and it automatically hangs up on you. #iusedtoloveu http://t.co/tEFHpuWMdJ
569624021605740545,negative,1.0,Customer Service Issue,1.0,US Airways,seriously? i should keep trying after seven hours. that is your corporate policy? #usairwaysfail,@USAirways Seriously? I should keep trying after seven hours. That is your corporate policy? #usairwaysfail
567734357839056896,negative,0.6916,Customer Service Issue,0.6916,US Airways,why is there no contact email for customer complaints?,@USAirways Why is there no contact email for customer complaints?
567738192426590209,neutral,0.6631,,0.0,United,thx! stand by! “: i know it's frustrating and i do appreciate your patience while we try to get you on your way. ^jh”,Thx! Stand by! “@united: @rajuchinthala I know it's frustrating and I do appreciate your patience while we try to get you on your way. ^JH”
568589359034859520,positive,1.0,,,United,leaving soon. thanks!,@united Leaving soon. Thanks!
568153430776287233,negative,1.0,Damaged Luggage,1.0,US Airways,team is back home but luggage all wet and partly damaged - not happy! #blizzard,@USAirways @DRVRugby  team is back home but luggage all wet and partly damaged - Not happy! #blizzard
570247871716405248,neutral,1.0,,,American,fly my child,@AmericanAir fly my child
569827206928715776,neutral,1.0,,,US Airways,"that's not the case.. they sent me a email with a link, i'll show you..","That's not the case.. They sent me a email with a link, I'll show you.. @USAirways http://t.co/hb799CCo0t"
567814001212809216,neutral,0.6632,,0.0,United,do you have an e-mail address i can write my account to? might be less likely to disappear,@united do you have an e-mail address I can write my account to? Might be less likely to disappear
569951896808464384,positive,1.0,,,American,great job and great service in and out of sdf this weekend during the winter storm.,@AmericanAir great job and great service in and out of SDF this weekend during the winter storm.
569374561197789184,negative,1.0,Late Flight,0.6947,US Airways,can you please have your employee that has been called 5 times by the flight crew finish maintenance on us 734 so we can depart!,@USAirways can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart!
569179721549914112,neutral,0.6477,,0.0,United,how much does a ski bag cost to check? bag contains 1 pair is skis and one pair of poles,@united how much does a ski bag cost to check?  Bag contains 1 pair is skis and one pair of poles
569619569372823552,negative,1.0,Flight Booking Problems,1.0,Virgin America,why can't we book seats on your flights when we buy them or even during check in? creates so much anxiety! #frustrated,@VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated
569143946930196483,negative,1.0,Cancelled Flight,1.0,Southwest,thanks for the cancelled flightation today. only airline that's cancelled flighted. lost a customer today.,@SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today.
569598323621023745,negative,1.0,Customer Service Issue,1.0,US Airways,customer service fail... todays experience will ensure i do my best never to utilize you again...,@USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...
567880900358311936,positive,1.0,,,Delta,no but my friend in the picture - phillip heller (jfk ifc) did and he said it was delicious!,@JetBlue @Leopolds_IC  No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious!
569538992980566017,negative,1.0,Customer Service Issue,1.0,US Airways,now in a black hole of your phone system,@USAirways now in a black hole of your phone system
569058014650433536,negative,1.0,Flight Attendant Complaints,1.0,United,no. u guys suck. i'll never fly with u again. and ur supervisors suck too.,@united no. U guys suck. I'll never fly with u again. And ur supervisors suck too.
569907564156035072,negative,1.0,Customer Service Issue,1.0,United,arrived in yyz to take our flight to taiwan. reservation missing our ticket numbers. slow agent sukhdeep caused us to miss our flt.,@united arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt.
568505005633880064,negative,1.0,Lost Luggage,1.0,US Airways,how are you guys losing luggage when it was suppose to be on the same flight i was on. highly disappointed no meds no clothes :(,@USAirways how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :(
568194744574214144,neutral,1.0,,,United,"alright, thank you. is there a page that says the routes you have for each aircraft? specifically the 787.","@united Alright, thank you. Is there a page that says the routes you have for each aircraft? Specifically the 787."
567727499367682048,neutral,1.0,,,Southwest,do you think the flights out of nashville will be cancelled flighted tomorrow?,@SouthwestAir do you think the flights out of Nashville will be Cancelled Flighted tomorrow?
568880146284982272,neutral,0.6875,,0.0,Southwest,"left behind ipad air on flight 505 from bradley to bwi, plane had already left by the time i realized. can you possibly help?","@SouthwestAir left behind iPad Air on flight 505 from Bradley to BWI, plane had already left by the time I realized. Can you possibly help?"
568560904469684224,neutral,0.6559,,0.0,Southwest,will you please work out a contract with to offer service there..,@SouthwestAir will you please work out a contract with @triflight to offer service there..
568454161962049536,negative,0.662,Bad Flight,0.662,Delta,what else could possibly take the place of coffee at that hour??hope pilot wasn't relying on aircraft for caffeine. #needcoffee,@JetBlue What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee
569639294152806400,negative,1.0,Customer Service Issue,0.672,United,"-- overflight booking problems planes, departing delayed, returning for 'more quick fixes' &amp; breaking out attitudy-customer service? #worstairline","@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' &amp; breaking out attitudy-customer service? #worstairline"
569277733416513536,positive,1.0,,,United,"after an hour+ wait, my issue is resolved. i did contact customer service to comment on the wait time. thanks for contacting me.","@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me."
568134973728755712,positive,0.6669,,,Southwest,we share that value in common. :),@SouthwestAir @taylormdowns We share that value in common. :)
569535203888271361,negative,0.648,Late Flight,0.648,Delta,flight 16 now sent back to the gate even though the app says its leaving. anyone have a clue? it's 36 and sunny at jfk,@JetBlue flight 16 now sent back to the gate even though the app says its leaving. Anyone have a clue? It's 36 and sunny at JFK
569947476830101504,neutral,1.0,,,Delta,jetblue reading the nytimes. “: our fleet's on fleek.,JetBlue reading the NYTimes. “@JetBlue: Our fleet's on fleek. http://t.co/lvIrTDtqly”
567867168429182976,neutral,1.0,,,United,how about changing rno -den non-stop in may (9) from 6am to late flight morning or early afternoon?,@united how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon?
569645502729457666,neutral,0.6556,,0.0,American,please help my flight appears cancelled flight 1503 from ft. lauderdale to dallas to lax. is there anything leaving from mia or fll? thxu,@AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU
568199579201605632,negative,0.6345,Damaged Luggage,0.3308,Delta,i had 2 fight 2 get a credit for the value of my bag but i got it. #skytrax #jetblue #corpgreed #nevertakeno,@JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http://t.co/6MBVJFlpBM
568029682626650112,positive,1.0,,,US Airways,you all work hard at making sure things flow smoothly. keeping positive.,@USAirways You all work hard at making sure things flow smoothly. Keeping positive.
567894808439570433,negative,1.0,Customer Service Issue,1.0,United,"direct messaged you, didn't hear anything back","@united Direct Messaged you, didn't hear anything back"
568034773156933632,neutral,1.0,,,Southwest,"hi, how do i add a flight to my account? just created it","@southwestair Hi, how do I add a flight to my account? Just created it"
569668652045369344,positive,1.0,,,American,great seats on this aircraft!,@AmericanAir Great seats on this aircraft!
569392511732588544,negative,1.0,longlines,0.684,US Airways,flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. what's the hold uppp 😭😭 #imtired #wannagohome,@USAirways flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. What's the hold uppp 😭😭 #imtired #wannagohome
569227063300718593,neutral,1.0,,,Southwest,can u follow so i can dm a confirmation number i need confirmed to cancelled flight? i will call to confirm monday for refund,"@SouthwestAir can u follow so I can DM a confirmation number I need confirmed to Cancelled Flight?
I will call to confirm Monday for refund"
570277418642120704,negative,0.6695,Can't Tell,0.3356,United,when will email address/username sign-on be available? it's been a while.,@united When will email address/username sign-on be available? It's been a while.
569915643094396929,negative,1.0,Can't Tell,0.6885,United,you really know how to piss people off. your farelock option is fake!,"@united
You really know how to piss people off. Your Farelock option is fake!"
570270651996463104,neutral,1.0,,,American,flight 35. i'm on my way.,@AmericanAir Flight 35. I'm on my way.
570115286289899520,negative,0.6953,Cancelled Flight,0.3628,American,"yeah, buy me a plane ticket from san diego to detroit so i can fly one of their planes home tomorrow","@AmericanAir yeah, buy me a @Delta plane ticket from San Diego to Detroit so I can fly one of their planes home tomorrow"
569618884355092480,negative,1.0,Can't Tell,0.6915,United,ouch not fair,@united ouch not fair
568830996365193216,neutral,0.6651,,,United,found the flight on,@united found the flight on @airfarewatchdog
569333934670139392,positive,1.0,,,US Airways,first class service on us 769 phl-mco today from the flight attendant in f. i didn't catch her name but she was top notch!,@USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!
567779535307800576,neutral,0.6796,,,Delta,connecticut❄️,@JetBlue Connecticut❄️
570090252544708608,neutral,1.0,,,American,"i will and i will share with many, many others. #filmcrew #media","@AmericanAir I will and I will share with many, many others. #filmcrew #media @WSJ @nytimes @latimes @chicagotribune"
569633643821441024,negative,1.0,Cancelled Flight,0.6807,Delta,"last flight was cancelled flightled, then it was 2 hours to change a light bulb, now sitting here waiting for maintenance. unreal.","@JetBlue last flight was Cancelled Flightled, then it was 2 hours to change a light bulb, now sitting here waiting for maintenance. Unreal."
569601275672829952,negative,1.0,Flight Attendant Complaints,0.669,US Airways,"thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up. #neveragain","@USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up.  #neveragain"
567823244549480448,negative,1.0,Cancelled Flight,1.0,Southwest,4 flights cancelled flightled in one week?! customer service is 💩💩💩💩,@SouthwestAir 4 flights Cancelled Flightled in one week?! Customer Service is 💩💩💩💩
569817051482726400,negative,1.0,Customer Service Issue,1.0,US Airways,"so she has to take a late flightr flight booked by her corporate (disney) travel dept, as your agent offered little help","@USAirways so she has to take a Late Flightr flight booked by her corporate (Disney) travel dept, as your agent offered little help"
568165058229997569,negative,1.0,Late Flight,0.6842,US Airways,this made me have to cancelled flight my car reservation and it came out to more money...why did you reschedule a time without the crew?,@USAirways this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew?
568416305101070336,negative,1.0,Late Flight,1.0,Delta,is flight 51 on 4/24/15 moved back? when i booked it said we arrive 11:31 but now it says 12:08 😢,@JetBlue is flight 51 on 4/24/15 moved back? When I booked it said we arrive 11:31 but now it says 12:08 😢
569938119060955136,negative,1.0,Late Flight,0.6617,US Airways,seriously buy some wd40 for a319 operating flight 634 from geg to phoenix. every seat squeaks w every shift. still on ground!,@USAirways seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground!
569523240252661760,neutral,0.6498,,0.0,US Airways,any help regarding flights out of kphl would be much appreciated,@USAirways @AmericanAir any help regarding flights out of KPHL would be much appreciated
570052124010278912,negative,1.0,Customer Service Issue,1.0,US Airways,i've been on hold for over an hour. not doing so well in the customer service department. #weak,@USAirways I've been on hold for over an hour.  Not doing so well in the customer service department.  #weak
570235609933078529,negative,1.0,Customer Service Issue,1.0,US Airways,"- good to know that your phone customer service is still impaired due to ""bad weather"" that was over a week ago #jetblueanyone?","@USAirways - Good to know that your phone customer service is still impaired due to ""bad weather"" that was over a week ago #jetblueanyone?"
568654208674586624,negative,1.0,Can't Tell,0.6705,United,a rapid trip plane ticket from idaho to california that doesn't have problems would be wonderful,@united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful
570234327071629312,neutral,1.0,,,American,we're trying to coordinate an airport hand-off of nutella! #veryimportantproject,@AmericanAir @cityandsand we're trying to coordinate an airport hand-off of Nutella! #veryimportantproject
570121361953202178,negative,1.0,Flight Attendant Complaints,0.3474,United,"nope, they told us it was time for them to go home and to sleep at the airport. even though they assured us we would get a room...","@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room..."
569674294411669504,negative,0.6991,Flight Booking Problems,0.6991,American,"looks like i have. best i can hope for i guess. it's on us air, so i don't think i'll get miles on alaska. which sucks.","@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks."
568254137676242945,negative,0.6579,Customer Service Issue,0.3451,Delta,found someone to ask. no answers. landed almost 40 minutes ago.,@JetBlue Found someone to ask. No answers. Landed almost 40 minutes ago.
569675530792013824,negative,1.0,Lost Luggage,0.6298,American,"- we have; they were useless. baggage service called before 9 to tell us we would have bags by 3. now, maybe midnight.","@AmericanAir - We have; they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now, maybe midnight."
569517484102909952,negative,1.0,Late Flight,0.7092,United,"right as we think we will take off, we stop to get de-iced. why wasn't this done when the planes were sitting out all night?","@united right as we think we will take off, we stop to get de-iced. Why wasn't this done when the planes were sitting out all night?"
568177521327509504,negative,1.0,Customer Service Issue,0.65,United,be patient while i let this string of tweets go out showing people you are bad at your business,@united be patient while I let this string of tweets go out showing people you are bad at your business
567902921829978112,negative,1.0,Lost Luggage,1.0,Southwest,where are our bags? we have a tv show to film!!,"@SouthwestAir where are our bags?
We have a tv show to film!!"
570198522911436800,negative,1.0,Customer Service Issue,0.3414,American,she told us we had to drive back to drop it off so they could attempt to fix it. really? don't have time to do that. #terrible,@AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible
569626882053787649,negative,1.0,Cancelled Flight,1.0,US Airways,"epic fail @ clt ystrdy w/cancelled flightled flights. no staff, no communication &amp; no refund for unused portion of tix. keep it classy guys","@USAirways epic fail @ CLT ystrdy w/Cancelled Flightled flights. No staff, no communication &amp; no refund for unused portion of tix. Keep it classy guys"
568138996112445440,negative,1.0,Can't Tell,0.6424,US Airways,the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?,@USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?
568062811856703489,negative,0.701,Late Flight,0.701,United,"delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695","@united  delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695"
570279720937529345,positive,1.0,,,United,"""airport snow removal method #22..."" keep up the good work folks, this is where cessna's become 747's!","@united ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU"
570296670568751106,negative,0.6374,longlines,0.3297,Southwest,logically you would think you check all that before you have people board. i could've drove home in the time i've been waiting,@SouthwestAir Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting
568882606634369024,positive,1.0,,,Delta,- loving capt joe on our flight from bos to sfo #633. this should be fun!,@JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun!
568965585620459520,negative,1.0,Flight Attendant Complaints,0.3407,United,then why did your staff refuse to let me on the earlier flight citing my having checked a bag?!?!,@united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!
570159133795741696,neutral,0.6879,,,American,i saw an american 767 in old colours at on saturday! was surprised to see!,@AmericanAir @Slacksoft_uk I saw an American 767 in old colours at @HeathrowAirport on Saturday! Was surprised to see!
569616934225846273,negative,1.0,Flight Booking Problems,0.6604,American,the reservation system won't even let us leave our phone #. i have no way to fix that you rebooked me on wrong day!,@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!
569679759250038784,negative,1.0,Customer Service Issue,0.7282,American,what happened?? we didn't get a notification about a departure cancelled flightation tomorrow. why will it take 2 hrs to talk to someone,@AmericanAir what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone
569621210746789888,negative,0.6737,Late Flight,0.3368,US Airways,so apparently all of your computers crashed at bwi? any update on when flights will be moving?,@USAirways so apparently all of your computers crashed at BWI?  Any update on when flights will be moving?
569470268474683393,negative,1.0,Late Flight,0.6684,US Airways,8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers,@USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers
570015432750399488,positive,1.0,,,American,thanks for following up- it finally worked!! fingers crossed the new flight works.,@AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works.
570217639584395264,positive,0.6983,,0.0,US Airways,we're back at a gate. opposite of wheels up. im sure we'll get thete eventually. so thanks.,@USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks.
568803061361025024,negative,1.0,Customer Service Issue,0.3579,United,- are you aware your airbus fleet sucks? i'd rather fly a c-130 full of rubber dog shit.,@united - are you aware your airbus fleet sucks?  I'd rather fly a C-130 full of rubber dog shit.
570172549910409217,negative,1.0,Late Flight,1.0,American,". (2/3) ...i sat on the runway for 4 more hrs b4 takeoff (10 hrs late flight, 4:30 am). pilot plainly stated it was a comp/mech issue.",".@AmericanAir (2/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp/mech issue."
568925711077117953,neutral,1.0,,,Southwest,are there any current promotions/codes for nashville-denver? thank you!,@SouthwestAir Are there any current promotions/codes for Nashville-Denver? Thank you!
568242359928037377,negative,1.0,Can't Tell,0.6625,US Airways,no your not!,@USAirways no your not!
569597742693154816,negative,1.0,Customer Service Issue,0.6733,American,i understand weather is not your fault but ur cs reps are atrocious. i am not happy nor will i evr fly w/ u again.,@AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again.
568801885567606784,negative,1.0,Bad Flight,1.0,United,no wifi on #ua688 #sf to #chicago? 2015. that's all. ps: this tech intro video is a joke. #epicfail,@united no wifi on #ua688 #SF to #Chicago? 2015. That's all. Ps: This tech intro video is a joke. #EpicFail
569971542538346496,negative,0.6902,Can't Tell,0.6902,US Airways,the exhaustion of traveling n runnin thru the airport and tryin 2rent a car n not killin myself my family or anybody on the road,@USAirways the exhaustion of traveling n runnin thru the airport and tryin 2rent a car n not killin myself my family or anybody on the road
569745686784315392,negative,1.0,Cancelled Flight,1.0,American,"worst airline. you cancelled flight flight, don't let me know, i wait on hold 30 mins, told to enter callback for middle of the night?!!","@AmericanAir Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!!"
569963645402099712,negative,1.0,Customer Service Issue,1.0,United,blocked me from dm'ing them because they would rather i complain about them in a public forum,@United blocked me from DM'ing them because they would rather I complain about them in a public forum
570268875872473088,positive,0.6907,,0.0,American,i was happy to purchase the upgrade. if only it was avail on my next flight.,@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.
568094319766147072,negative,1.0,Customer Service Issue,0.3556,Southwest,just oh-ing a text message i received from an entitled jackass of a friend.,@SouthwestAir Just OH-ing a text message I received from an entitled jackass of a friend.
569233955951480832,neutral,0.6576,,0.0,Southwest,"hi, can you please tell me why today's flights from chicago to dia were cancelled flightled? thanks!","@SouthwestAir hi, can you please tell me why today's flights from Chicago to DIA were Cancelled Flightled? Thanks!"
569357810867138560,negative,1.0,Late Flight,0.6718,US Airways,delays due to faulty engine light. great work guys. coming up on 2 hrs sitting on the plane #worstairlineinamerica,@USAirways Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica
569953001751732225,neutral,0.6247,,0.0,Delta,no“: our fleet's on fleek.,NO“@JetBlue: Our fleet's on fleek. http://t.co/UgFCKErmrW”
569992543875653633,neutral,1.0,,,United,"yes, after this awful weather it appears i can get home","@united yes, after this awful weather it appears I can get home"
568419711521841152,negative,1.0,Cancelled Flight,1.0,United,"- watched the entire #uncvsduke game on the tarmac before cancelled flighting my flight because crew timed out, right before my 4hr flight....","@united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight...."
569947414263701505,negative,1.0,Late Flight,0.6909,American,please do something about boarding at dca 35x. many delays + buses to planes on tarmac despite empty gates. disorganized mess.,@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.
569666838340210689,negative,1.0,Lost Luggage,1.0,Delta,"hey jetblue. still waiting to hear where you lost my 9'8"" surfboard between jfk and bqn airports.","@JetBlue hey JetBlue.  Still waiting to hear where you lost my 9'8"" surfboard between JFK and BQN airports."
568845145510158336,neutral,0.6697,,,US Airways,absolutely,@USAirways absolutely
567848852943953920,positive,1.0,,,United,"awesome. thx. and thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!","@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!"
570042963021205504,negative,1.0,Customer Service Issue,1.0,American,are you people cruel or just stupid? why are you posting my personal email on the damn internet? have u lost your mind?!,@AmericanAir Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?!
568969519252680706,negative,0.6598,Can't Tell,0.3632,Southwest,i have a voucher w swa that expires 4/10. an extension would be a lot of luv,@SouthwestAir I have a voucher w swa that expires 4/10. An extension would be a lot of luv
569626389944659970,negative,1.0,Late Flight,0.6675,Southwest,we've been at the gate a long time. we're gonna miss our connection at mdw. ack!,@SouthwestAir we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http://t.co/qRXvZFrD1Z
570286345454800896,negative,1.0,Late Flight,0.6495,US Airways,how does a pilot forget log book? been waiting on plane for 45 mins!! #alsonodrinkcartcomingaround,@USAirways @AmericanAir how does a pilot forget log book? Been waiting on plane for 45 mins!! #AlsoNoDrinkCartComingAround
568229427286405121,positive,0.6891,,,US Airways,on sunday! can't wait! see you then,@USAirways on Sunday! Can't wait! See you then
569601519663906819,negative,1.0,Late Flight,0.6925,American,. cover a rental car or refund our ticket? - i'll gladly drive 10 hrs home than be stuck here till tues!,.@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!
569587371693355008,negative,1.0,Customer Service Issue,1.0,American,leaving over 20 minutes late flight. no warnings or communication until we were 15 minutes late flight. that's called shitty customer svc,@AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc
568712938019639296,neutral,0.6387,,,Delta,airways hits new 12-month high at $17.58 (jblu) - wkrb news,@JetBlue Airways Hits New 12-Month High at $17.58 (JBLU) - WKRB News http://t.co/XvBjCzlMDA
568591059602829314,positive,1.0,,,Southwest,a nice trip back home after a looong vaca 😊🌴,@SouthwestAir a nice trip back home after a looong vaca 😊🌴 http://t.co/9TRvfnCedL
569672095753502720,negative,1.0,Customer Service Issue,0.6742,Southwest,"why can we no longer change trips with a companion online? been doing it for years, now get message can't be done online?","@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?"
570057871058079745,negative,1.0,Customer Service Issue,1.0,American,we have posted your response on facebook for everyone to see people are appalled by your lack of concern,@AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern
569228668918222849,positive,1.0,,,United,1632 was phenomenal frm gate (sea) to gate (iad),@united 1632 was phenomenal frm gate (SEA) to gate (IAD)
569927506112815106,neutral,0.6813,,,Delta,"lolz. ""on fleek""","@JetBlue @courteroy LOLZ. ""On Fleek"""
569659956384788480,negative,1.0,Late Flight,0.3812,American,flight 3056 dfw still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting,@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting
569668144198848514,neutral,1.0,,,Delta,id appreciate that. would also you mind contacting the pilot of my flight and request that i be allowed to announce over intercom?,@JetBlue id appreciate that. Would also you mind contacting the pilot of my flight and request that I be allowed to announce over intercom?
569908123550375936,negative,1.0,Customer Service Issue,0.6773,United,in ord hotel issued to my 4yr old. tickets needed fixing again another hour and 5 agents l8r nightmare still not over,@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over
568040818059190273,neutral,0.6551,,0.0,US Airways,i just checked in online for tomorrow's flight - thought i should get auto upgrade? (already got the email saying no seats),@USAirways I just checked in online for tomorrow's flight - thought I should get auto upgrade? (Already got the email saying no seats)
569928552621182976,negative,1.0,Cancelled Flight,1.0,United,we've been here since 3am and you've cancelled flightled our flight twice,@united we've been here since 3am and you've Cancelled Flightled our flight twice
569600720254541824,negative,1.0,Customer Service Issue,1.0,US Airways,you have got to be kidding me! no info on 4565 from dca to bgr and your phone line tells me to call back late flightr?,@USAirways you have got to be kidding me!  No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr?
569871364603031553,negative,1.0,Customer Service Issue,1.0,American,how do i redeem a travel voucher for a flight if i can't reach a travel agent by phone? my hold expires in 24 hours,@AmericanAir how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours
569346428839063552,positive,1.0,,,Delta,thank you,@JetBlue thank you
569532310716080129,negative,1.0,Late Flight,1.0,United,you guys are horrible! first we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate,@united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate
569835918955143168,negative,1.0,Customer Service Issue,1.0,American,has no customer service via phone or in person. just a stone wall with a giant middle finger painted on it.,@AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it.
568535502996905984,neutral,0.6458,,0.0,United,i am on 1528 and my connecting flight is 909,@united I am on 1528 and my connecting flight is 909
569633279546036224,negative,1.0,Cancelled Flight,0.6875,Virgin America,your assistance yesterday when u cancelled flightled our flight was to give us a hotel hotline shame on you!,@VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline  Shame on you!
570279368766959616,neutral,0.6739,,,American,these birds could fly to south america for example #argentina,@AmericanAir These birds could fly to South America for example #Argentina
570305647759265793,negative,1.0,Customer Service Issue,1.0,Southwest,very frustrated for the loooooong wait time to speak to a live person!!! cannot get boarding pass for flight tomorrow!!,@SouthwestAir Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!
569766662024630272,negative,1.0,Customer Service Issue,1.0,American,"still no reply to my email sent on 11th february. even sent an email asking for acknowledgment that's it been recieved, nothing","@AmericanAir still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved, nothing"
569696824061235200,positive,0.6945,,,American,"yes, thanks for checking. very cramped, but got on &amp; made it safely. flying back tomorrow at 1pm.","@AmericanAir Yes, thanks for checking. Very cramped, but got on &amp; made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD"
569587157574135808,negative,0.6888,Bad Flight,0.3499,Southwest,"&lt;3 &lt;3 rt ! sorry to hear about the wifi connection, dani. please dm us your conf # so we can help you. thanks!","&lt;3 &lt;3 RT @SouthwestAir! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks!"
570261349172973569,neutral,1.0,,,Southwest,"that was chantilly, paris, france.","@SouthwestAir That was Chantilly, Paris, France."
567754136255725568,negative,1.0,Customer Service Issue,0.6725,United,the refund request functionality on is broken.i get a time out error.,@united the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error.
568090417641746432,positive,0.6667,,,Delta,i know that bar :) wish i was there now!,@JetBlue @Cayman_Islands  I know that bar :)  Wish I was there now!
569870007368331264,negative,1.0,Can't Tell,0.35200000000000004,US Airways,i am appalled. my departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids,@USAirways I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids
569155784988164098,positive,1.0,,,Southwest,had a great trip this past week to vegas for work; and had this pic over the southwest on southwest!,@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV
570212842206580736,negative,1.0,Lost Luggage,1.0,American,i lost my (basket) ballbag on your plane,@AmericanAir I lost my (basket) ballbag on your plane
570303797605617665,negative,1.0,Late Flight,1.0,Southwest,my flight was delayed 4 hrs. i'm 5 months pregnant &amp; supposed to be caring for my mom whose in surgery now. very upset.,@SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant &amp; supposed to be caring for my mom whose in surgery now. Very upset.
569156387789361153,negative,1.0,Customer Service Issue,1.0,United,just had the worst customer service experience ever on united airlines,@united just had the worst customer service experience ever on united airlines
568877748967444480,negative,1.0,Customer Service Issue,1.0,US Airways,i keep calling your help line (800) 428-4322 and it keeps saying they are too busy to help &amp; to call back late flightr. for a week now!,@USAirways I keep calling your help line (800) 428-4322 and it keeps saying they are too busy to help &amp; to call back Late Flightr. FOR A WEEK NOW!
568536882012749824,negative,0.6539,Customer Service Issue,0.3461,Virgin America,trying to check-in...but looks like your site is down?,@VirginAmerica trying to check-in...but looks like your site is down?
569418652128296960,negative,1.0,Customer Service Issue,0.696,United,averaging 200 minute wait times tonight or what? i've gotten no help from you tonight.,@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.
569888397205962753,neutral,0.6385,,0.0,American,how we looking? we going to be able to get out on time? #flight353,@AmericanAir how we looking? We going to be able to get out on time? #flight353
568651726858747904,negative,1.0,Late Flight,0.698,United,. being delayed 3 hours for a one hour flight is more than frustrating. i'm also unable to get a decent meal at this hour.never again,.@united being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again
568801442770743296,negative,0.6591,Lost Luggage,0.6591,United,thanks for the reply. the box is not mine and i'm not missing one. it was added to my bag ....,@united Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag ....
568940215190085633,negative,1.0,Can't Tell,1.0,US Airways,/ are incompetent.,@USAirways / @AmericanAir are incompetent.
570084871101661184,neutral,0.6626,,0.0,US Airways,my tweet gets me a response to email dmsc.com,@USAirways  My tweet gets me a response to email dmsc@usairways.com
569974287286845441,negative,1.0,Flight Booking Problems,0.6541,American,"that's why i'm asking for exception. staffer moving last minute,we're a nonprofit &amp; losing $400,we just want to change ticket.","@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit &amp; losing $400,we just want to change ticket."
568460539602608128,positive,1.0,,,Southwest,"great news for today. finally, columbus' top unserved market will have flights.","@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights."
568447216156692480,negative,1.0,Can't Tell,1.0,Virgin America,comenity bank is a joke! please change. nothing but constant problems with this bank,@VirginAmerica Comenity Bank is a joke!  Please change.  Nothing but constant problems with this bank
568235890205532160,neutral,1.0,,,US Airways,please follow me so i can dm you about something,@USAirways please follow me so I can DM you about something
569491817600655360,negative,0.6701,Customer Service Issue,0.6701,United,after 2 hours and 20 minutes most of which i was on hold i was able to get the cancelled flightled flight changed to delta.,@united @wamo66 after 2 hours and 20 minutes most of which I was on hold I was able to get the Cancelled Flightled flight changed to Delta.
567748330734641152,neutral,0.6606,,0.0,Southwest,i am following you now. i don't think i can dm until you follow me.,@SouthwestAir I am following you now. I don't think I can DM until you follow me.
569691772000931840,negative,1.0,Late Flight,1.0,American,plz kys i have been sitting in this plane for an hour i want to leave,@AmericanAir plz kys I have been sitting in this plane for an hour I want to leave
569368160291463168,negative,1.0,Customer Service Issue,0.6777,Virgin America,i applied over 2 weeks ago. haven't heard back and i'm flying this week #disappointed,@VirginAmerica  I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed
569934782643224576,negative,1.0,Customer Service Issue,1.0,US Airways,sitting here in phl with all of your rude customer service agents!,@USAirways sitting here in PHL with all of your rude Customer Service Agents!
569108013547687936,positive,1.0,,,Southwest,loving the boarding to go to chicago #keepitmovin',@SouthwestAir loving the boarding to go to Chicago #KeepItMovin'
570244934634090496,negative,0.6307,Customer Service Issue,0.3168,American,thanks for finally letting me get through to book my flight. frustration set in... #donedeal #talktoahuman,@AmericanAir thanks for finally letting me get through to book my flight. Frustration  set in... #donedeal #talktoahuman
569895082402295810,negative,1.0,Late Flight,1.0,American,what an incredibly arrogant thing to say while i sit here at o'hare waiting for your incompetent airlines to refuel on a...,@AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a...
569951021398683650,negative,1.0,Customer Service Issue,0.6722,US Airways,im trying to get my dads wheelchair and no one is answering at dulles.we have tried to call back on.multiple times,@usairways im trying to get my dads wheelchair and no one is answering at Dulles.we have tried to call back on.multiple times
570146091141722112,negative,1.0,Can't Tell,1.0,American,"nothing, you have done enough.","@AmericanAir nothing, you have done enough."
568502870435336192,neutral,0.6774,,,Southwest,just announced non-stop flights to dallas from columbus. well next time best you'll have less time airport hopin 😂😂,@SouthwestAir just announced non-stop flights to Dallas from Columbus. Well next time @iGotMonte best you'll have less time airport hopin 😂😂
568104783061520384,neutral,1.0,,,Southwest,how can i get tickets for feb 20 imagine dragons show?,@SouthwestAir how can I get tickets for Feb 20 Imagine Dragons show?
569312129456545792,negative,1.0,Late Flight,0.6811,US Airways,so you strand my bag in philly last sat and strand me in philly this sat. thanks for the bullshit.,@USAirways so you strand my bag in Philly last Sat and strand me in Philly this Sat. thanks for the bullshit.
570294451261874177,negative,1.0,longlines,0.4686,Delta,now at 57 minutes waiting on silver elite line for someone to pick up! help!,@DeltaAssist now at 57 minutes waiting on Silver Elite line for someone to pick up! Help!
568466550337875969,negative,1.0,Late Flight,0.6833,Southwest,surprise surprise more delays. seems to be the norm. broken down equipment.,@SouthwestAir surprise surprise more delays. Seems to be the norm.  Broken down equipment.
568501539167473664,neutral,1.0,,,Delta,'s ceo battles to appease passengers and wall street - waterbury republican american,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5fmipW9dhi
569284604567228416,neutral,0.6532,,0.0,Delta,thanks. can you change the music in the boarding gates?,@JetBlue thanks. Can you change the music in the boarding gates?
569296585697464320,negative,1.0,Late Flight,0.657,United,4595. we are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.love united but this stinks,@united 4595. We are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.Love United but this stinks
568805571647942656,negative,1.0,Late Flight,1.0,United,"thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation","@united thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation"
569937457837273088,negative,0.6667,Can't Tell,0.6667,US Airways,"i would happily wait in the terminal near food, restrooms and non irritated passengers.","@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers."
568496673237929984,negative,0.6906,Customer Service Issue,0.3457,United,or did you mean 24-26?,@united or did you mean 24-26?
569950945389518848,positive,1.0,,,Southwest,"thanks, you guys are the best","@SouthwestAir Thanks, you guys are the best"
569179898532761600,negative,1.0,Customer Service Issue,0.9256,Southwest,i've been on hold for over an hour and counting…just need a simple name change,@SouthwestAir I've been on hold for over an hour and counting…just need a simple name change http://t.co/5Siczx1oez
568413356492599296,positive,1.0,,,Southwest,the new logo is going to look amazing on the airplanes,@SouthwestAir the new logo is going to look amazing on the airplanes
568883598281076738,neutral,1.0,,,US Airways,any chance of a travel advisory or dca this weekend?,@USAirways any chance of a travel advisory or DCA this weekend?
567886422826307585,negative,1.0,Lost Luggage,1.0,Southwest,my luggage has still not been found. luggage is not scanned until final destination. so no way of knowing where it is!,@SouthwestAir My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is!
569992815624781824,neutral,1.0,,,American,"my chariot tonight. from this angle it looks like a 787, no?","@AmericanAir My chariot tonight. From this angle it looks like a 787, no? http://t.co/3ZZKQWWbJz"
568203785996263424,positive,0.6525,,,United,it's kinda funny. no worries.,@united it's kinda funny. No worries.
570295637708816384,negative,1.0,Customer Service Issue,0.6654,US Airways,"ur ""response"" was: my ""inconvenience was of no matter."" u wanted me sit for 3 xtra nights in the city w/out comp! #donotflyusair","@USAirways ur ""response"" was: my ""inconvenience was of no matter."" U wanted me sit for 3 xtra nights in the city w/out comp! #donotflyusair"
569346721173655552,negative,1.0,longlines,0.6776,US Airways,2 hours and counting waiting to get into a gate in philadelphia. just icing on the cake for a miserable flight experience,@USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience
569946921265184768,negative,1.0,Late Flight,1.0,United,flight ua1270 is descending into farce and we haven't left ewr yet. is this going to get any worse?,@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?
569233861651144704,negative,1.0,Flight Booking Problems,0.6388,Delta,that sucks. oh well.,@JetBlue that sucks. Oh well.
569863871030292481,neutral,0.6534,,0.0,American,"i hear #delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts?","@AmericanAir I hear #Delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts?"
569718461217308673,negative,1.0,Customer Service Issue,0.6965,American,"and our meals are also on us, because this company does not care about their #customers. truly disgraceful.","@AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful."
569539560910282752,negative,1.0,Flight Booking Problems,0.703,US Airways,no one answers your reservation phone line. i need to book travel with a companion certificate. how do i get through?!!!,@USAirways No one answers your reservation phone line. I need to book travel with a  companion certificate. How do I get through?!!!
567918283866898432,negative,1.0,Customer Service Issue,1.0,Delta,we even went to the airport and were on the phone for hrs and no help at all. everyone said different things.,@JetBlue We even went to the airport and were on the phone for hrs and no help at all. Everyone said different things.
569234639233142784,negative,1.0,Customer Service Issue,0.3532,Delta,i guess i have to redo the flight booking problems. ugh!,@JetBlue I guess I have to redo the Flight Booking Problems. Ugh!
568633802433507329,negative,1.0,Can't Tell,0.6404,US Airways,"the fact that you are making customers pay $15 to ""choose"" a seat and try to convince them using psychological tricks with colors","@USAirways the fact that you are making customers pay $15 to ""choose"" a seat and try to convince them using psychological tricks with colors"
567758009607421952,negative,1.0,Can't Tell,0.6338,Southwest,super disappointed today. first time we've had to stress and now book a flight on another airline while at the airport,@SouthwestAir super disappointed today. First time we've had to stress and now book a flight on another airline while at the airport
570060272049778688,negative,0.6769,Flight Booking Problems,0.6769,US Airways,no i use to skyscanner and travel agency and i called u . you said you should call travel agency but,@USAirways no i use to skyscanner and travel agency and i called u . You said you should call travel agency but
568813649336381440,negative,1.0,Late Flight,1.0,US Airways,and now that flight pushed back to 2:35pm departure.,@USAirways and now that flight pushed back to 2:35pm departure.
568122284474544128,neutral,0.653,,0.0,United,cancelled flighting. bought a ticket for a friend but cant get the credit under my name,@united Cancelled Flighting. bought a ticket for a friend but cant get the credit under my name
568514293441757184,negative,1.0,Late Flight,0.6228,US Airways,forgetting to fuel up? realizing there was more cargo to add to plane? one way to try and mask a delay.,@USAirways forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay.
568108100827217920,positive,1.0,,,Southwest,thank you kindly.,@SouthwestAir thank you kindly.
570235676916117504,negative,0.669,Late Flight,0.3365,US Airways,another fiasco at national. forever from jet to gate on 8:05am flight from rdu,@USAirways another fiasco at National. Forever from jet to gate on 8:05am flight from RDU
569938470589718528,negative,0.6615,Bad Flight,0.3409,US Airways,"row 16, flight 634 today if you're looking for specifics! i can run to home depot for the wd40 you if you need.","@usairways Row 16, flight 634 today if you're looking for specifics! I can run to Home Depot for the WD40 you if you need."
570264740817010689,positive,0.6708,,0.0,American,"guys, let it go.","@AmericanAir @dfwairport Guys, let it go. http://t.co/vOxcghciJi"
570063107701272576,negative,1.0,Customer Service Issue,1.0,American,this is getting out of hand. i called reservations to reserve the seats that it won't let me select online and there's a fee...,@AmericanAir This is getting out of hand. I called Reservations to reserve the seats that it won't let me select online and there's a fee...
570237238631669763,neutral,0.6811,,0.0,American,i am dealing with the reflight booking problems agent in the miami airport now,@AmericanAir I am dealing with the reFlight Booking Problems agent in the Miami airport now
570288667790594048,negative,0.7033,Customer Service Issue,0.7033,US Airways,"after being assured by the pleasant woman at gate b11 in albany, ny that life's not perfect, i'd heard enough.","@USAirways after being assured by the pleasant woman at gate B11 in Albany, NY that life's not perfect, I'd heard enough."
569547921189933056,negative,0.6667,Customer Service Issue,0.6667,US Airways,needs to hire more people,@USAirways needs to hire more people http://t.co/3LPVFhKy2F
569914848991010816,negative,0.6938,Customer Service Issue,0.6938,American,you have said the same thing to me over and over again but phrased differently. how about some actual help?,@AmericanAir you have said the same thing to me over and over again but phrased differently. How about some actual help?
567785481161953280,neutral,1.0,,,Virgin America,should use this in their next airline commercial lol ::,@VirginAmerica should use this in their next airline commercial lol :: http://t.co/pXEXIlSjBs
568048515932426241,negative,1.0,longlines,0.6838,United,"i'm checked in, agent wouldn't tag my bags at 7am. now i'm standing in line hell.","@united I'm checked in, agent wouldn't tag my bags at 7am. Now I'm standing in line hell."
569552658010210305,negative,1.0,Late Flight,0.6611,Delta,so what about the plane stuck in newburgh won't start. it that weather relate flightd as well. these passengers on plane for 10 hrs.,@JetBlue So what about the plane stuck in Newburgh won't start.  It that weather reLate Flightd as well.  These passengers on plane for 10 hrs.
569678905344270336,positive,1.0,,,American,thank you for sending more details : they're pretty handy dandy. more info here: #lookforwardtoflywithaa,Thank you for sending more details  @AmericanAir: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA
569879100971753472,negative,1.0,Can't Tell,0.3617,US Airways,"me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents","@USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents"
569912776199704578,negative,1.0,Cancelled Flight,0.6507,United,"cancelled flights flt from ewr. ""no crew"".tells wife &amp; 4 yr old to ""get to ny to catch "" to yyz! good #customerservice is dead.","@united Cancelled Flights flt from EWR. ""No crew"".Tells wife &amp; 4 yr old to ""get to NY to catch @AirCanada"" to YYZ! Good #customerservice is dead."
567759456503881729,negative,1.0,Late Flight,0.6768,US Airways,how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane..,@USAirways how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane..
568079278505463808,negative,1.0,Bad Flight,0.6326,Virgin America,very poor experience. first computer problem now seat malfunction. stuck. missing meeting in san diego.,@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.
569638240233390081,negative,1.0,Late Flight,1.0,American,"11 out of 11 delayed flights, you suck and getting worse","@AmericanAir 11 out of 11 delayed flights, you suck and getting worse"
568804625257791488,negative,1.0,Lost Luggage,1.0,US Airways,is a joke. stop losing my luggage!,@USAirways is a joke. Stop losing my luggage!
569916061891633153,positive,0.6594,,0.0,American,"yay, thanks! appreciate the help, i know it's nuts right now with the cold and ice!","@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!"
567772246060433408,negative,1.0,Cancelled Flight,0.6889,Southwest,you cancelled flightled my flight to bna. i have flight from bna 2 mdw tomorrow am. you stranded me in den. i've been on hold all day,@SouthwestAir you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day
568920810947272704,negative,0.653,longlines,0.3513,Delta,. i'm sorry. boarding chaos is underway. please query again post scrum.,.@JetBlue i'm sorry.  Boarding chaos is underway.  Please query again post scrum.
570284862122233856,positive,1.0,,,American,aww cool! it's nice to know they are still up above my head then. one of my faves.,@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.
567811376686637056,negative,0.6957,Customer Service Issue,0.6957,United,they couldn't get me first class on any of their flights so i just rebooked myself.,@united They couldn't get me first class on any of their flights so I just rebooked myself.
568107822275305472,positive,0.6728,,,Delta,the magic eight ball has never steered me wrong :),@JetBlue The Magic eight ball has never steered me wrong  :)
569091868153253888,neutral,0.6503,,,Delta,real shit my nigga north don't play around!,@JetBlue real shit my nigga north don't play around!
568181761114546176,negative,1.0,Damaged Luggage,0.3554,Delta,u now have my gears grinding. the jfk baggage office told me i need to bring the bag back right now if not they will close my claim,@JetBlue u now have my gears grinding. The JFK baggage office told me I need to bring the bag back right now if not they will close my claim
569921840904327168,negative,1.0,Lost Luggage,1.0,US Airways,i am in meetings in california and have no luggage!!,@USAirways I am in meetings in California and have no luggage!!
570214946815868929,negative,0.6843,Late Flight,0.6843,Southwest,any etd for swa1004 from phl? appears delayed but no info available at gate.,@SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate.
568248245563969536,positive,0.6559,,,United,i forgot that intl flights out of lax don't go from intl terminal! easiest re-check in ever! woo!,@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!
570035338925592577,negative,0.6804,Flight Booking Problems,0.3512,American,"i didn't want to cancelled flight, i wanted to take someone off and keep my price. held at 402, at 10am today 440, now 530","@AmericanAir I didn't want to Cancelled Flight, I wanted to take someone off and keep my price. Held at 402, at 10am today 440, now 530"
569934395865493504,neutral,1.0,,,Virgin America,what happened to doom?!,@VirginAmerica what happened to Doom?!
569925111475793921,neutral,1.0,,,Delta,“: our fleet's on fleek. smh,“@JetBlue: Our fleet's on fleek. http://t.co/PULp4i0w96” smh
569968565513625600,positive,1.0,,,Delta,: so excited to hear about your move towards international travel from long beach airport!,@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!
568272139075387392,negative,1.0,Customer Service Issue,0.3621,US Airways,unfortunately i doubt that the consistently subpar service will improve with the merger. #usairways,@USAirways Unfortunately I doubt that the consistently subpar service will improve with the @AmericanAir merger. #USAirways
569918453722656768,positive,1.0,,,Delta,thanks. used phone instead of computer and it worked!! thx again!,@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!
570260383862108160,negative,0.6752,Flight Booking Problems,0.3468,United,what is your phone number. i can't find who to call about a flight reservation.,@united What is your phone number. I can't find who to call about a flight reservation.
569670523765960704,positive,1.0,,,American,thanks for the show! 👍,@AmericanAir thanks for the show! 👍
569948345583562752,positive,0.6436,,,Delta,why “: our fleet's on fleek.,Why “@JetBlue: Our fleet's on fleek. http://t.co/a7NvbJ8ipx”
567867311744380928,positive,1.0,,,United,our flight attendant was super helpful in finding a bag we left on a flight today. excellent customer service. name fits.,@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.
569892553690124288,positive,1.0,,,US Airways,dominick l. at la guardia airport nyc gives the absolute best customer service! thanku! checking in made easy!,@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!
569939391277350912,positive,1.0,,,American,sfo. natt (the agent who helped me) really did an awesome job.,@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.
567719199850496000,negative,0.6404,Late Flight,0.6404,Southwest,i'm showing flight 4720 delayed again. would my boarding pass still be good or was my seat given away?,@SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?
569937987619803136,negative,1.0,Flight Booking Problems,0.6509,American,", that's not the point. say its $1300 at the counter when i clearly see $500 on your site? aa agent was @ a loss 4 words, too","@AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too"
568180799838801920,positive,0.6617,,,United,"they are all -pilots, fa and ground personnel doing a great job. weather is to blame... who do i talk to about that :)","@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)"
567726092518031360,neutral,1.0,,,Virgin America,“: book out of town with fares from $59/way (+restr).,“@VirginAmerica: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc” @JenniferDawnPro
570095219091361792,positive,0.6809,,0.0,Delta,"after my second call to customer service and the fifth person i talked to, an amazing rep fixed it in about 5 mins! :) #persistence","@JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence"
568831798857195520,neutral,1.0,,,United,i'm in another country - please cancelled flight my reservation. i've booked through swiss air,@united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air
569143944266833920,negative,1.0,Customer Service Issue,1.0,Southwest,"cancelled flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones.","@southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones."
569719693780496384,negative,1.0,Bad Flight,0.6952,American,weather was not involved.,@AmericanAir Weather was not involved.
569612947833671680,negative,1.0,Bad Flight,0.3488,American,i get &amp; can appreciate that. i've just had so many problems in the last year flying with guys... pretty aggravating.,@AmericanAir I get &amp; can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating.
569543791176257537,negative,1.0,Flight Attendant Complaints,0.6366,United,it's boarding time for ua3882 but no crewe,@united it's boarding time for ua3882 but no crewe
567875729045590017,negative,1.0,Cancelled Flight,1.0,Southwest,she made it standby after her flight was cancelled flighted for no reason. almost 4hrs late flight. conf# fvf9yw swrr# 298033455,@SouthwestAir she made it standby after her flight was Cancelled Flighted for no reason. Almost 4hrs Late Flight.  Conf# FVF9YW  SWRR# 298033455
569373631999926272,negative,1.0,Customer Service Issue,0.6632,US Airways,still waiting on your reps to show. now 40 mins into waiting in below freezing weather waiting for a cab.,@USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab.
568496820604821505,negative,0.654,Flight Booking Problems,0.3438,Virgin America,"what happened to direct flights from sfo-fll? looking in may, only see connecting #help #dontdothistome","@VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome"
567808067237326848,negative,1.0,Customer Service Issue,1.0,Delta,ive called you 3 x &amp; waited on hold 10 min each time to be disconnected each time. enraging! i need to speak to someone! #help,@JetBlue Ive called you 3 x &amp; waited on hold 10 min each time to be disconnected each time. Enraging! I need to speak to someone! #help
569817817522044928,negative,1.0,Cancelled Flight,1.0,American,"not only did you cancelled flight our flight from jfk and delay us by 29 hours, you've now lost 2 of our bags. worst airline ever.","@AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever."
568780552964145152,negative,1.0,Flight Attendant Complaints,0.3684,Delta,"lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead","Lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead @JetBlue"
567806467974365184,positive,1.0,,,Virgin America,wifi and better seating.,@VirginAmerica wifi AND better seating.
569579153604743171,negative,1.0,Flight Attendant Complaints,0.3671,Delta,no baggage crew update! your staff is incompetent with no answers after 2 hours....,@JetBlue no baggage crew update!  Your staff is incompetent with no answers after 2 hours....
567761144190746625,positive,1.0,,,US Airways,absolutely!! the staff was amazing!!,@USAirways Absolutely!! The staff was amazing!!
570271367519604737,neutral,1.0,,,United,"cancelled flighted our flight, didn't rebook us on added flight, now have to drive from a denver to kc....thanks!","@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!"
568967598794149889,neutral,0.6531,,0.0,United,what time should i arrive at the airport for my 6:15 am domestic flight out of san diego?,@united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?
568206236081995776,neutral,1.0,,,Southwest,#destinationdragons any word on winners of contest? any chance for tix for the provo destinationdragons show? fingers crossed!,@SouthwestAir #DestinationDragons Any word on winners of contest? Any chance for tix for the Provo DestinationDragons show? Fingers Crossed!
568352692466278400,negative,1.0,Customer Service Issue,1.0,United,...she said she would need to get a supervisor. while waiting for the supervisor she hung up on me.,@united ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me.
569957094788624384,positive,1.0,,,Delta,loved the service from the staff at newark today. good service goes along way. i appreciate your preciation nj ✈️tampa 🔵🔵🔵,"@JetBlue loved the service from the staff at Newark today. 

Good service goes along way.

I appreciate your preciation  

Nj ✈️Tampa 

🔵🔵🔵"
569758414810849280,negative,1.0,Flight Booking Problems,0.3505,United,"appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue","@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue"
569329014826864640,negative,1.0,Cancelled Flight,1.0,Southwest,why was flight 4199 out of boston tmrw @ 1230 cancelled flightled?,@SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?
569995730951147523,negative,0.6437,Can't Tell,0.3319,Southwest,been all up and down the area where the pic was taken and don't see any albums.,@SouthwestAir been all up and down the area where the pic was taken and don't see any albums.
569336252597731329,negative,0.6629999999999999,Lost Luggage,0.6629999999999999,United,no i don't. spoke with baggage contact at 1-800 number. said they will try to get bags to stay at iad for pick up tmrw,@united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw
569002384258502656,neutral,1.0,,,United,"i have a voucher that expires next week, can i get an extension on it before it expires?","@united I have a voucher that expires next week, can I get an extension on it before it expires?"
570208036314222592,positive,1.0,,,United,"thanks, just sent :)","@united thanks, just sent :)"
567781357355794432,negative,0.6544,Customer Service Issue,0.6544,United,probably wouldn't be doing it had someone returned my call or email. case number 8273993,@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993
569630106940895233,negative,1.0,Lost Luggage,1.0,American,"third you lost her bag &amp; after 50 mins of being on hold you told her she would ""eventually get her bag"" completely unacceptable","@AmericanAir third you lost her bag &amp; after 50 mins of being on hold you told her she would ""eventually get her bag"" completely unacceptable"
569535230996045825,negative,1.0,Customer Service Issue,0.6179,US Airways,past tense re help. no more. it’s been even more miserable than usual at clt.,@USAirways Past tense re help. No more. It’s been even more miserable than usual at CLT.
570220968435716097,positive,0.6991,,,US Airways,"waiting on my flight right now, thanks!!","@USAirways Waiting on my flight right now, thanks!!"
567927725815496704,negative,1.0,Late Flight,1.0,United,why couldn't you have changed the tire of my delayed ua1127 flight when it arrived instead of waiting until boarding?,@united why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding?
568834026317832193,negative,1.0,Customer Service Issue,0.6875,US Airways,yes but lost a whole day. frustrating!! #poor customer service,@USAirways yes but lost a whole day.  Frustrating!!  #poor customer service
569533875308916736,negative,0.6768,Late Flight,0.3388,Delta,they are now being sent off the plane? does anyone at jetblue have a clue?,@JetBlue they are now being sent off the plane? Does anyone at JetBlue have a clue?
570223460632403969,negative,1.0,Bad Flight,0.3474,US Airways,i really feel like your company needs evaluate their policies &amp; realize that transfers should be possible for tickets,@USAirways I really feel like your company needs evaluate their policies &amp; realize that transfers should be possible for tickets
569664007864492032,negative,0.6732,Flight Booking Problems,0.3791,American,i tried several times to select seats. the only ones ever available would've cost me $30 extra per seat.,@AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat.
569526800767983616,negative,1.0,Cancelled Flight,0.6871,United,you really need a better system for handling cancelled flightled flights,@united you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws
569770867841839104,negative,0.6914,Late Flight,0.3646,American,"yes we did make it home. but by no means am i happy. i've always chosen aa as my 1st choice when flying, i'm rethinking that...","@AmericanAir yes we did make it home. But by no means am I happy. I've always chosen AA as my 1st choice when flying, I'm rethinking that..."
568084717481775104,negative,0.6465,Can't Tell,0.6465,United,perhaps you could fix this? and this #answerthis,@united perhaps you could fix this? https://t.co/72RMpkOGwu and this https://t.co/901HLNgBtX #answerthis
569921309439709184,negative,1.0,Bad Flight,0.69,United,- seriously it's 2015?!?! no wifi on a 5hr flight from cle-sfo #1589. you're the only airline w/out wifi...and pls no 'unwind' bs.,@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline w/out WiFi...and pls no 'unwind' BS.
569103591966793728,negative,1.0,Cancelled Flight,0.3384,US Airways,"u would think if u were going to cancelled flight my flight, you'd rebook our seats to something other than the last row. #usairwaysfail","@USAirways u would think if u were going to Cancelled Flight my flight, you'd rebook our seats to something other than the last row. #usairwaysfail"
569845438494457856,negative,1.0,Cancelled Flight,1.0,American,from a service rep but that hasn't happened yet. i'm honestly fed up and sick of this. no notice when my flight got cancelled flighted,@AmericanAir from a service rep but that hasn't happened yet. I'm honestly fed up and sick of this. No notice when my flight got Cancelled Flighted
569153142526332930,neutral,0.6508,,,Delta,"port-au-prince, haiti for continued food distribution, medical supplies, &amp; orphan care! #flyingitforward","@JetBlue Port-Au-Prince, Haiti for continued food distribution, medical supplies, &amp; orphan care!  #flyingitforward http://t.co/fn2QXybT9K"
570282087065919488,neutral,0.6589,,,United,thanks again for your concern. i will contact customer care upon our return from australia.,@united thanks again for your concern. I will contact customer care upon our return from Australia.
570220208037584896,positive,1.0,,,American,why thank you!! yayayay!!,@AmericanAir why thank you!! Yayayay!!
569596420761604096,negative,1.0,Late Flight,1.0,American,half hour late flight leaving dfw...no attempt at an explanation,@AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation
569605930146353152,negative,1.0,Late Flight,1.0,American,many have missed connections already b/c of delayed flight which will finally board soon,@AmericanAir  many have missed connections already b/c of delayed flight which will finally board soon
568897013997289472,neutral,1.0,,,Delta,when will you release november flights for flight booking problems?,@JetBlue When will you release November flights for Flight Booking Problems?
569507834930442241,negative,0.6697,Can't Tell,0.3394,United,"its been five days, i'm just asking you to clarify your policy on car seats. i don't want to have to take this higher up.","@united its been five days, I'm just asking you to clarify your policy on car seats. I don't want to have to take this higher up."
569248898071580672,negative,0.6687,Can't Tell,0.3575,United,i fly normally. this doesn't happen to me with them. i'll let your flyers provide their own feedback. thank you.,@united I fly @AmericanAir normally.  This doesn't happen to me with them.  I'll let your flyers provide their own feedback. Thank you.
570246695595999232,positive,0.6634,,,Southwest,ok thank you i hope so too,@SouthwestAir ok thank you  i hope  so too
568727789311889409,neutral,1.0,,,Delta,"'s ceo #pilots among ardent fans, wall street - poughkeepsie journal","@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/zSdGzyDNDe"
569643184067727361,neutral,0.6783,,0.0,American,cancelled flight previous request. will accept ticket number for document number,@AmericanAir Cancelled Flight previous request. Will accept ticket number for document number
569375244751745025,negative,0.6656,Late Flight,0.3421,US Airways,“: please reach out to our crewmember for assistance. our apologies for the long wait.” #generic,“@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.” #generic
570059462976917507,negative,0.6521,Lost Luggage,0.6521,Delta,dont lose my luggage!!!,@JetBlue DONT LOSE MY LUGGAGE!!!
569369331173363712,negative,1.0,Bad Flight,0.6729,United,"been sitting on flight 435 for an hour after landing in newark. first no gate, then no jetway operator. seriously!?","@united Been sitting on flight 435 for an hour after landing in Newark. First no gate, then no jetway operator. Seriously!?"
570121673099190272,negative,1.0,Cancelled Flight,1.0,American,cancelled flightled flight from fresno then rebooked for lax now flight cancelled flightled again and its midnight with no more hotel available???,@AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???
570249440176570368,positive,0.6821,,0.0,American,kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint,@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint
569250842894733312,negative,1.0,Cancelled Flight,0.6652,Southwest,we were rebooked on the 5:05 out of mdw. some drink coupons could help!,@SouthwestAir we were rebooked on the 5:05 out of MDW.  Some drink coupons could help!
569175278255284224,negative,0.6598,Flight Booking Problems,0.3505,Delta,flying to denver march 1st and my flight itenary keeps getting changed what the heck...booked the trip 3 months ago,@JetBlue flying to Denver March 1st and my flight itenary keeps getting changed what the heck...booked the trip 3 months ago
569557756597776384,negative,1.0,Customer Service Issue,0.3505,United,no. i need you to have more than 2 agents at check in.,@united no. I need you to have more than 2 agents at check in.
569262065988308993,neutral,0.6721,,0.0,Southwest,how can you get your tsa traveler id added to your boarding pass? why would it not be included as tsa precheck? flying tomorro,@SouthwestAir How can you get your TSA traveler ID added to your boarding pass? Why would it not be included as TSA precheck? Flying tomorro
568157856576475136,positive,1.0,,,US Airways,thanks.,@USAirways thanks.
570307369328095232,negative,0.667,Customer Service Issue,0.3341,American,"sorry so late flight, responded to your dm.","@AmericanAir sorry so Late Flight, responded to your DM."
570081679844319232,positive,1.0,,,American,joanne from your san diego staff was phenomenal! give that girl a raise. she handled our #flightnightmare better than anyone.,@AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone.
568458513636134913,negative,1.0,Customer Service Issue,1.0,Virgin America,your avis rental continue button doesn't work on your website to book car. tried 4 times on phone. this sucks!,@VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone.  This sucks!
567927596572360704,negative,1.0,Customer Service Issue,0.6579,United,a generic form with tons of fields asking for info you already? expected more as a premier platinum. another #servicefail,@united A generic form with tons of fields asking for info you already?  Expected more as a premier platinum. Another #servicefail
569848398129565696,negative,1.0,Lost Luggage,0.6609,US Airways,"first, luggage got stuck in a different city, now i get them back today &amp; one of your employees stole a pair of gloves from me!","@USAirways first, luggage got stuck in a different city, now I get them back today &amp; one of your employees stole a pair of gloves from me!"
567836728100200449,positive,0.6544,,,Delta,and we are glad to see what is going on and fix! : please dm me your confirmation # so we can check.,@JetBlue And we are glad to see what is going on and fix! @ProfessorpaUL15: please DM me your confirmation # so we can check.
570307949614256128,negative,0.6316,Bad Flight,0.3164,American,thanks for getting back to me. but i will find other airlines in the future.,@AmericanAir thanks for getting back to me. But I will find other airlines in the future.
567856400522563584,negative,1.0,Can't Tell,0.3441,Delta,"yes, well they are operating outside of your terminal and targeting vulnerable passengers. no better than thieves.","@JetBlue yes, well they are operating outside of your terminal and targeting vulnerable passengers. No better than thieves."
570001601072652288,neutral,1.0,,,Delta,? | rt : new airline expected to make its way to mem,@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/Gbd5R1OlSI
569881453842042880,negative,1.0,Customer Service Issue,1.0,American,i did set up notifications through aa &amp; us airways. still nothing,@AmericanAir I did set up notifications through AA &amp; Us airways. still nothing
569993952469880832,neutral,0.6742,,0.0,United,when will direct flights from belfast intl to newark resume from their winter break? thanks.,@united When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.
567778149132664833,positive,1.0,,,Delta,great smooth flight too! 👏👍,@JetBlue great smooth flight too! 👏👍
569487156399378434,negative,0.6989,Late Flight,0.6989,United,thanks. this one was delayed an hour and a half prior to scheduled departure.,@united Thanks.    This one was delayed an hour and a half prior to scheduled departure.
569166368781635584,negative,1.0,Customer Service Issue,1.0,US Airways,on hold for 30 minutes &amp; counting to cancelled flight reservation booked within 24 hours - can i do it here? conf code: f6dk04 / xzmscw,@USAirways on hold for 30 minutes &amp; counting to Cancelled Flight reservation booked within 24 hours - can I do it here? conf code: F6DK04 / XZMSCW
569025401906794496,positive,1.0,,,United,nice and early back home!,@united nice and early back home! http://t.co/geG4nghmIE
567833916196843520,negative,1.0,Customer Service Issue,0.6667,United,why do i pay more for coach plus to be told preboarding that all overhead bins will be full for me,@united Why do I pay more for Coach Plus to be told preboarding that all overhead bins will be full for me
569169704805371904,negative,1.0,Customer Service Issue,1.0,Southwest,"can't speak with customer service for 2hours, still on hold! do you guys work?#nogood","@SouthwestAir can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood"
568919686978641920,negative,1.0,Late Flight,0.6526,United,"is really getting horrible. so much for tucking in my kids tonight. delta transfers miles/status, right?","@united is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE"
570081545211375616,negative,1.0,Can't Tell,0.6563,US Airways,i've flown us airways at least five times. every single time has been like this. actions speak louder than words.,@USAirways I've flown US Airways at least five times. Every single time has been like this. Actions speak louder than words.
569631350304731136,neutral,0.6694,,,United,4 open seats in 1st class on ua 2065. way to honor your upgrade policy for freq flyers and/or honor an employee with an upgrade.,@united 4 open seats in 1st class on UA 2065. Way to honor your upgrade policy for freq flyers and/or honor an employee with an upgrade.
568155289146363904,negative,0.6639,Lost Luggage,0.3706,United,i will be stunned if my bags are in hartford with me. the ord ground crew only had an hour to move my bags 200 yards,@united I will be stunned if my bags are in Hartford with me.  The ORD ground crew only had an hour to move my bags 200 yards
569738877969129472,negative,1.0,Late Flight,0.7,American,stuck in airplane both on way out of phl and again in houston. all passengers frustrated. makes me want to avoid airline,@AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline
569747390758047745,negative,1.0,Can't Tell,0.6605,US Airways,"has to be the most lazy, inconsiderate, and unprofessional airline that i have ever traveled.","@USAirways has to be the most lazy, inconsiderate, and unprofessional airline that I have ever traveled."
567733511281721344,negative,1.0,Cancelled Flight,1.0,US Airways,"flight 2069 from jfk to charlotte, then 3750 from charlotte to birmingham. 2 previous flights to hsv were cancelled flightled.","@USAirways Flight 2069 from JFK to Charlotte, then 3750 from Charlotte to Birmingham. 2 previous flights to HSV were Cancelled Flightled."
569701794714128384,negative,1.0,Customer Service Issue,1.0,Southwest,". glad you appreciate it, it’ll be the last dollar you ever get from me thanks to your wretched customer service",".@SouthwestAir glad you appreciate it, it’ll be the last dollar you ever get from me thanks to your wretched customer service"
568148213418455041,positive,1.0,,,United,thank you margo at houston's bush intercontinental for getting me home earlier.,@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.
568163907325599745,neutral,0.6643,,,US Airways,looking forward to some friends and family time in arizona.,@USAirways Looking forward to some friends and family time in Arizona.
569846356409339906,positive,1.0,,,American,thank you for doing the best you could to get me rebooked. agent on phone &amp; addtl resolution on dm was very much appreciated.,@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone &amp; addtl resolution on DM was very much appreciated.
569706809126055936,negative,1.0,Bad Flight,0.6852,American,"i paid extra $ for my seat &amp; the monitor didn't work from on aa111. how about a refund on the seat? conf #: mdbeei, mcmullen","@AmericanAir I paid extra $ for my seat &amp; the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen"
568195829238005760,negative,0.6556,Bad Flight,0.3333,United,"makes total sense, except flight wasn't full :) i've got empty seats around me &amp; overheads were more than half open when i boarded.","@united makes total sense, except flight wasn't full :) I've got empty seats around me &amp; overheads were more than half open when I boarded."
569849765711769600,negative,1.0,Lost Luggage,0.6472,United,"""your bag may or may not be at the airport. unfortunately, no one at the airport is picking up the phone or responding to messages.""","@United ""Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages."""
568231725970505728,positive,0.7077,,,Delta,"the 13th annual martha's vineyard african american film festival august 10-15, 2015 our attendees deserve a great flight to mv??","@JetBlue The 13th Annual Martha's Vineyard African American Film Festival  August 10-15, 2015   Our attendees deserve a great flight to MV??"
568239978276360192,positive,1.0,,,US Airways,thank you for fixing my 5 hour delay.,@USAirways thank you for fixing my 5 hour delay.
569998120999759872,positive,0.6826,,0.0,American,thanks to aa for the upgrade today and getting me on a new flight after my first one was cancelled flightled!,@AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled!
569931469990154242,neutral,0.6338,,,Delta,❤️❤️❤️“: our fleet's on fleek.,❤️❤️❤️“@JetBlue: Our fleet's on fleek. http://t.co/UHUmAskLdv”
567760693643214848,negative,1.0,Late Flight,0.6563,Delta,117 days maybe.,@JetBlue 117 days maybe.
568387549867036672,negative,1.0,Customer Service Issue,0.3499,US Airways,just called reservations. cannot change just able to put note on res. problem is tsa...,@USAirways just called reservations.  Cannot change just able to put note on res.  Problem is tsa...
569361961487478785,negative,1.0,Late Flight,0.66,US Airways,actually it landed in bwi 30 minutes ago. she is stranded but i have friends to help. you failed big time on this one.,@USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.
570091033368899584,neutral,0.6373,,0.0,United,unfortunately still on the tarmac at and definitely missing my ride from #gonnabealongnight,@united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight
568561041774231553,negative,1.0,Late Flight,1.0,United,what happened this afternoon? huge amt of incoming planes to sfo delayed over 1-2 hours. frustrating!,"@united What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours.
Frustrating!"
570289532953874432,neutral,0.6906,,0.0,US Airways,"if i know i left something on my last flight (as i literally had to run to make my connection), how can i retrieve it please?","@USAirways If I know I left something on my last flight (as I literally had to run to make my connection), how can I retrieve it please?"
570240647678050304,neutral,0.662,,,American,i'll dm you.,@AmericanAir I'll DM you.
569919319821434880,neutral,0.6809,,0.0,US Airways,bag policy says stroller or car seat. we need to bring 2 car seats and 1 stroller. should i just call for details?,@USAirways Bag policy says stroller OR car seat.  We need to bring 2 car seats and 1 stroller.  Should I just call for details?
569209084144005120,negative,1.0,Late Flight,0.6941,United,unbelievably disappointed. delay after delay. stop messing with my life.,@united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE.
569689096882425857,negative,1.0,Late Flight,0.6665,United,why is it that sundays when my husband travels to chicago he's stuck at tarmac &amp; misses connecting flight always,@united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac &amp; misses connecting flight always
568118177537744897,neutral,0.6735,,,Southwest,go south everyone,@SouthwestAir go south everyone
568520126095441920,positive,0.6806,,,United,my home for the next 8.5 hrs. 777 gfc! :),@United  my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC
567735983370539008,negative,1.0,Cancelled Flight,1.0,United,feck guys. stop cancelled flightling flights from ewr to ric the weather is fine i both locations!!!,@united feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!!
570054495943720960,neutral,1.0,,,US Airways,expedia reserved a ticket for me and 2 more for a usaw flight but only issued 1. they are not responsive.thoughts?,@USAirways Expedia reserved a ticket for me and 2 more for a USAW flight but only issued 1. They are not responsive.Thoughts?
569935818783125504,negative,1.0,Can't Tell,0.361,US Airways,oh yay! now gate agents decide not to deal with upgrade list and just bump up whoever is closest.,@USAirways oh yay! Now gate agents decide not to deal with upgrade list and just bump up whoever is closest.
567797429517692928,negative,1.0,Late Flight,0.667,United,"sorry, i hate united. i won't get to see my family until thursday","@united sorry, I hate united. i won't get to see my family until Thursday"
569535503827017730,negative,1.0,Customer Service Issue,1.0,United,i sent you a dm as requested but have not heard anything. can you address the issue i brought up in my dm and explain what happened?,@united I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened?
568231586585550848,positive,1.0,,,United,"was there few weeks ago awesome,bright vibrant, and no habitrails","@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails"
569172570932690947,negative,1.0,Customer Service Issue,0.6816,Southwest,"2 hours on hold trying to reschedule cancelled flightled flight. hold music stopped, but no one's answering. how can i reach a rep?","@SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep?"
568434959226179585,positive,1.0,,,Delta,is gettin fancy! #mint #lieflat nice work on the menu #lobstermac #bloodymary #jetsetter,@JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http://t.co/zf5wjgtXzT
567778921812389888,neutral,1.0,,,Delta,i would fly somewhere hotter then here. puerto rico here i come. lol,@JetBlue I would fly somewhere hotter then here. Puerto Rico here I come. Lol
568438018572300289,positive,0.6596,,,Southwest,thank you for the prompt response. i will email late flightr today.,@SouthwestAir Thank you for the prompt response. I will email Late Flightr today.
568023874970861568,negative,1.0,Bad Flight,0.6816,United,"if you're listening, why are you the lowest provider of inflight wifi? get with the times!","@united if you're listening, why are you the lowest provider of inflight wifi? Get with the times!"
569520712379052032,neutral,1.0,,,United,dm'ed you,@united DM'ed you
568077090656002048,negative,0.7102,Customer Service Issue,0.7102,US Airways,is there a way to have someone contact me when you have an agent available? need help flight booking problems an award flight.,@USAirways Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight.
568929979981033472,positive,1.0,,,Virgin America,thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet,@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet
569644456376340480,positive,0.6748,,,Southwest,thanks.,@SouthwestAir Thanks.
569870445710671872,negative,1.0,Customer Service Issue,0.6759999999999999,US Airways,- burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning.,@USAirways @AmericanAir - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning.
569681774307123200,negative,1.0,Customer Service Issue,1.0,American,it's not your agents; it's your voice activated system that's not working right. and no email on cancelled flightlation. lots of problems,@AmericanAir It's not your agents; it's your voice activated system that's not working right. And no email on Cancelled Flightlation. Lots of problems
568951532252585987,positive,1.0,,,Southwest,rocks! open letter to flight attendant. &lt; my child was inspired. thank you.,@SouthwestAir rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI  &lt; my child was inspired.  Thank you.
569665600403808256,negative,1.0,Late Flight,0.6631,United,this is it... last time i fly #unitedairlines you screw up every trip now will be stuck in ord and miss work.,@united this is it... Last time I fly #UnitedAirlines  you screw up every trip now will be stuck in ord and miss work.
569535236884664320,negative,0.682,Late Flight,0.3486,Delta,how much longer to jfk open's i am a diabetic and i need sugar plane don't have nothing,@JetBlue how much longer to JFK open's I am a diabetic and I need sugar plane don't have nothing
567816742300356608,negative,1.0,Late Flight,0.6989,Delta,"flight 894, first officer not even at the airport wow!!!!!! unreal, staff waited until we all boarded to announce we are delayed.","@JetBlue flight 894, first officer not even at the airport wow!!!!!! Unreal, staff waited until we all boarded to announce we are delayed."
569530195306258432,negative,1.0,Late Flight,1.0,Delta,still sitting in plane in newburg. this is getting #ridiculous. no way to treat #loyal customers.,@JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers.
569557964991930368,negative,1.0,Customer Service Issue,0.6617,US Airways,i have been trying to get through to a representative for 7 hours aboout my cancelled flightled flight. have you simply given up?,@USAirways I have been trying to get through to a representative for 7 hours aboout my Cancelled Flightled flight. Have you simply given up?
568064545568092160,positive,1.0,,,United,-today the staff @ msp took customer service to a new level. my father passed away last night &amp; you helped me get home today! thanks,@united -today the staff @ MSP took customer service to a new level. My father passed away last night &amp; you helped me get home today! Thanks
568858239372103680,neutral,0.6563,,,Southwest,"okay thank you :), also i did get a tweet earlier about 1.5 hrs ago saying i won &amp; should send a dm but then it was deleted?","@SouthwestAir okay thank you :), also I did get a tweet earlier about 1.5 hrs ago saying I won &amp; should send a DM but then it was deleted?"
569006044782800896,negative,1.0,Lost Luggage,0.6651,United,lax29108m make it happen please else on a cruise with no luggage tomorrow,@united lax29108m make it happen please else on a cruise with no luggage tomorrow
570020147827752961,negative,1.0,Customer Service Issue,0.6252,US Airways,"should, but didn’t.","@USAirways should, but didn’t."
568604830291222530,negative,1.0,Customer Service Issue,0.6803,Southwest,offering us absolutely nothing for our troubles either. blames the,@SouthwestAir offering us absolutely nothing for our troubles either. Blames the @TSA
569420890003410944,negative,1.0,Customer Service Issue,1.0,United,absolutely disgusting the way you treat your customers. isn't there anyone actively monitoring your cust serve? this is unreal!!,@united absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is  unreal!!
569897748859744257,negative,1.0,Customer Service Issue,1.0,American,oh yea? that's it? c'mon buddy! bring your special friend to the conversation - they seem to be doing nothing at all,@AmericanAir Oh yea? That's it? C'mon buddy! Bring your special friend @united to the conversation - they seem to be doing NOTHING AT ALL
568484777336172546,negative,1.0,Customer Service Issue,1.0,United,we followed the baggage rules on your website and was still charges $150. but only going one way,@united we followed the baggage rules on your website and was still charges $150. But only going one way
569879497891303424,neutral,1.0,,,Delta,what's the easiest way to get a ticket receipt? can i get one at check in or can i get one online? thanks!,@JetBlue what's the easiest way to get a ticket receipt? Can I get one at check in or can I get one online? Thanks!
568572666178883584,negative,0.6856,Late Flight,0.3593,United,one hour after departure time and still no update!,@united one hour after departure time and still no update!
568558135637463040,positive,0.6634,,,United,"fair enough. i don't usually rant, but it's good to know someone's listening. :)","@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)"
569400188491730945,negative,1.0,Cancelled Flight,0.6201,US Airways,my flight is cancelled flightled and you guys aren't answering the phones what do i do ?,@USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?
569930801577644034,negative,1.0,Lost Luggage,1.0,Southwest,my bag was not shown luv did not make it to phl with me.,@SouthwestAir My bag was not shown LUV did not make it to PHL with me.
567822780135124992,negative,1.0,Customer Service Issue,1.0,Southwest,very poor customer service thru out each of my cxl flights😔 i should've flew,@SouthwestAir very poor customer service thru out each of my cxl flights😔 I should've flew @Delta
568678201590996992,negative,1.0,Cancelled Flight,1.0,United,its in black and white. eu law and all that €600 for a cancelled flightled flight. i want my money,@united its in black and white. EU law and all that €600 for a Cancelled Flightled flight. I want my money
568280611552681985,negative,0.6635,Customer Service Issue,0.3481,United,"if guy on flight 1230 follows through on threat to sue because he couldn’t carry on 3 bags, i will defend you for free.","@united if guy on flight 1230 follows through on threat to sue because he couldn’t carry on 3 bags, I will defend you for free."
570281470507352064,negative,1.0,Customer Service Issue,0.6701,American,pretty lame response to a two paged single spaced letter,@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa
568433301880479746,negative,1.0,Cancelled Flight,1.0,Delta,would have been good to know months ago that you cancelled flightled our flights leaving tomorrow #telleveryone #jetblue #neveragain,@JetBlue would have been good to know months ago that you Cancelled Flightled our flights leaving tomorrow #telleveryone #jetblue #NeverAgain
569565468937232384,neutral,0.6424,,0.0,US Airways,flights to dfw cancelled flightled today?,@USAirways flights to Dfw Cancelled Flightled today?
569483885404413952,negative,1.0,Cancelled Flight,0.6838,US Airways,"you can't control the weather but you can control your systems, processes, people and attitudes. #anotherfail","@USAirways you can't control the weather but you CAN control your systems, processes, people and attitudes. #anotherfail"
569590013278756865,positive,0.6274,,0.0,American,love the new planes for the jfk-lax run. maybe one day i will be on one where the amenities all function. #nocharge #ever,@AmericanAir Love the new planes for the JFK-LAX run.  Maybe one day I will be on one where the amenities all function.  #NoCharge #Ever
568663431433187328,positive,1.0,,,United,thank you so much. how will you be able to contact me?,@united thank you so much. How will you be able to contact me?
568111588546375680,neutral,0.6621,,,Southwest,can i please go see on friday? i promise i'll only fly southwest when going back home to nh #mhtforlife,@SouthwestAir can I please go see @Imaginedragons on friday? I promise I'll only fly Southwest when going back home to NH #MHTforlife
569932669288652800,positive,1.0,,,United,great to hear thankyou so much. greatly appreciate your replies. feel much more settled now.,@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.
569698145703043072,negative,1.0,Flight Attendant Complaints,1.0,American,"its not that, it's the rude agent who wouldn't listen to anything i would say and it clearly fit into the sizer","@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer"
569600137296633856,positive,0.9236,,0.0,American,thank you.....you do the same!!,@AmericanAir Thank you.....you do the same!!
570079868253298688,negative,1.0,Customer Service Issue,1.0,United,"tried calling too, but w/25 min phn wait means we'd miss options anyway","@united tried calling too, but w/25 min phn wait means we'd miss options anyway"
569533098402009088,positive,1.0,,,Delta,thanks for the info. already doing it now before we board! looking forward to the future upgrades! #jetblue,@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http://t.co/5Db9eSBNzG
569950510981083136,negative,1.0,Customer Service Issue,1.0,American,your people on the phone can't see those? and to have it be over $800 difference. that's a poor process then...,@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then...
569472446954389504,negative,1.0,Cancelled Flight,1.0,US Airways,not happy!! trying to get home on cancelled flighted flight&amp; been on hold for 2 hours. help!! this is just crazy...,@USAirways not happy!! Trying to get home on Cancelled Flighted flight&amp; been on hold for 2 hours. Help!! This is just crazy...
568016314457047040,negative,1.0,Late Flight,1.0,Delta,why 730 and not 645 as scheduled?,@JetBlue why 730 and not 645 as scheduled?
569311730540683264,positive,1.0,,,Delta,thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice,@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice
569202773704646658,negative,1.0,Customer Service Issue,1.0,United,customers ✅. customer service ❌,@united customers ✅. Customer service ❌ http://t.co/qP6Aw3nLIP
569846963350454272,negative,1.0,Customer Service Issue,0.3487,American,a confirmed flight. i'm so done! thanks for nothing!,@AmericanAir a confirmed flight. I'm so done! Thanks for nothing!
569600009097904128,negative,1.0,Customer Service Issue,1.0,US Airways,really hoping i don't get charged for this flight because they couldn't handle the influx of calls. bummer.,@USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer.
570270818539839488,neutral,1.0,,,Southwest,done,@SouthwestAir done
570253932880007168,negative,0.6687,Flight Booking Problems,0.3442,American,please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?,@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?
569928501966450689,neutral,1.0,,,American,okay. i just sent it.,@AmericanAir okay. I just sent it.
568837615220166657,positive,1.0,,,United,thanks for more timely updates.,@united thanks for more timely updates.
569987992858836992,negative,0.6991,Flight Booking Problems,0.6991,American,how do i place it on hold and complete payment? i don't see any way to do that from my reservations page.,@AmericanAir How do I place it on hold and complete payment? I don't see any way to do that from my reservations page.
569319324810235904,neutral,1.0,,,US Airways,"well, depending on the policy will make the determination as to which airline is selected to travel.","@USAirways well, depending on the policy will make the determination as to which airline is selected to travel."
570031211336368128,positive,1.0,,,Southwest,is my favorite airlines. i've never had issues with them. plus there crew is entertaining.,@SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.
569088825420607488,positive,1.0,,,US Airways,"got it, thanks!","@USAirways Got it, thanks!"
568602007583354880,positive,1.0,,,United,just got my lost kindle in the mail! thanks again.,@united just got my lost Kindle in the mail! Thanks again.
569907782108839938,negative,0.9670000000000001,Can't Tell,0.8042,US Airways,/ don't forget without your customers you would be out of business! #epicfail #usairwaysfail,@USAirways / @AmericanAir don't forget without your customers you would be out of business! #epicfail #usairwaysfail
570238126611963905,negative,1.0,Late Flight,0.708,American,"..still here. feet are freezing b/c doors have been open. flt time was 8:30. we have fuel but now waiting for ""rampers"" #aa4285","@AmericanAir..still here. feet are freezing b/c doors have been open. Flt time was 8:30.  We have fuel but now waiting for ""rampers"" #AA4285"
569291509305970688,negative,1.0,Bad Flight,0.6667,Southwest,"went to front restroom on plane, on sink sign that said no water, use hand sanitizer. first time i've ever seen that. gross!","@SouthwestAir went to front restroom on plane, on sink sign that said no water, use hand sanitizer. First time I've ever seen that. GROSS!"
570278679491670016,negative,0.7,Flight Attendant Complaints,0.3667,Southwest,are people in an exit row still supposed to give their verbal approvals? i was never asked on the flight i'm on...,@SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on...
569594973949206529,negative,1.0,Lost Luggage,1.0,US Airways,each says the other has my luggage. on hold almost 3.5 hrs with . hung up 3x.,@USAirways @united each says the other has my luggage. On hold almost 3.5 hrs with @USAirways. @united hung up 3x. http://t.co/dr5oCtp1DY
568989460618203136,negative,1.0,longlines,0.6632,United,if i wait i'll lose the flight. so frustrating.,@united if I wait I'll lose the flight. So frustrating.
569683734951170048,negative,1.0,Customer Service Issue,1.0,United,resolved and im sick and tired of waiting on you. i want my refund and i'd like to speak to someone about it.,@united resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it.
567828973893259264,negative,1.0,Late Flight,1.0,United,: no friendly skies from you today. 5hr+ weather delay in sfo followed by 1hr+ mechanical delay while sitting on plane. #nofun,@united: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun
569755053159874561,negative,1.0,Flight Booking Problems,0.6796,American,i'm in mex. i need to fly to new york city tomorrow. my new flight on tuesday is unacceptable. please help.,@AmericanAir I'm in MEX.  I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help.
569241682283081728,negative,1.0,Bad Flight,1.0,United,you really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. gross!,@united You really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. Gross!
569606926234824704,negative,1.0,Customer Service Issue,1.0,American,wasn't able to get on hold. your system kept kicking me to the main menu.,@AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu.
568487688510287873,negative,1.0,Customer Service Issue,0.6733,Delta,"i called jet blue to get an explanation, and make sure it would not happen in the future. i was told to write the fraud dept.","@JetBlue I called jet blue to get an explanation, and make sure it would not happen in the future. I was told to write the fraud dept."
569941617697644544,negative,1.0,Late Flight,0.6803,United,"on a standby to denver, which has been delayed, and a confirmed to aspen, whose flights have been cancelled flighted all day. 0 confidence.","@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence."
570017568964132865,negative,0.6307,Can't Tell,0.6307,US Airways,very embarrassing.,@USAirways very embarrassing.
569604286369431552,negative,1.0,Customer Service Issue,0.3581,US Airways,wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838,@USAirways wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838
569606513859305473,negative,1.0,Customer Service Issue,1.0,American,seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. full srvc wait 30+ minutes. customer svc fail,@americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail
570082960700870656,positive,1.0,,,United,is my favorite airline.,@united is my favorite airline.
569526172335222784,neutral,1.0,,,United,same day flights,@united same day flights
567729696662511616,positive,1.0,,,United,thank you for the new club at o'hare. very comfortable. you made the difficult weather days proficient and enjoyable.,@united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.
570261225520689152,negative,1.0,Customer Service Issue,0.6224,Southwest,i booked a flight on my phone and then never got a confirmation email. how would i go about getting that?,@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?
567751489754382336,negative,0.9594,Customer Service Issue,0.9594,Southwest,please send me a number to call to talk to a person and not be put on hold,@SouthwestAir please send me a number to call to talk to a person and not be put on hold
568839596261249024,neutral,0.6409,,,Delta,let's just say #idontwannalivewithoutyourlove #itwasminttobe #bestinclasssocial #thankyou #travel #business,@JetBlue Let's just say #IDontWannaLiveWithoutYourLove https://t.co/i9KCgaxxFa #ItWasMintToBe #BestInClassSocial #ThankYou #Travel #Business
568591345801158656,negative,1.0,Customer Service Issue,1.0,Delta,what a patronizing response to a legitimate issue,@JetBlue @lopezlaymari what a patronizing response to a legitimate issue
569525480178769920,negative,1.0,Customer Service Issue,0.6703,US Airways,you can't control the weather but you can control customer service. without luggage for 24 hours &amp; still yet to speak to a human.,@USAirways you can't control the weather but you can control customer service. Without luggage for 24 hours &amp; still yet to speak to a human.
569666501504073728,negative,1.0,Late Flight,1.0,US Airways,"rant cont... to top it all off, rescheduled flight to tpa at 10:10 is already delayed. how can they be that bad?","@USAirways rant cont... To top it all off, rescheduled flight to TPA at 10:10 is already delayed. How can they be that bad?"
568276144107200512,neutral,0.6667,,,United,turkish airlines rebooked us a united flight on our second leg from fra -&gt; iad. is there any way to check if upgrades are available?,@united Turkish Airlines rebooked us a United flight on our second leg from FRA -&gt; IAD. Is there any way to check if upgrades are available?
568141442951942146,neutral,0.672,,0.0,United,when southwest did this to us -- a mechanical problem at least they gave us round trip vouchers. will you step up to the plate flight too?,@united when southwest did this to us -- a mechanical problem at least they gave us round trip vouchers. Will you step up to the pLate Flight too?
569693767831146497,negative,1.0,Late Flight,1.0,American,hey so i'm very disappointed with my time traveling with you! i've had the worst experience and both times the flight delayed!,@AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed!
569565822571679745,neutral,1.0,,,United,tried that. cannot figure out where to go to get it.,@united tried that. Cannot figure out where to go to get it.
568443870570278912,negative,1.0,Damaged Luggage,0.34299999999999997,US Airways,another bad experience today. frozen pipes on 597. missing connection.,@USAirways another bad experience today.  Frozen pipes on 597.  Missing connection.
569776946365620224,negative,1.0,Late Flight,1.0,US Airways,flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? thank you.,@USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you.
568574762433138690,neutral,1.0,,,United,bought a round trip to chicago two days ago...today the same flight is half that! is there any way for me to get that discount??,@united Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount??
570270776370311168,negative,1.0,Cancelled Flight,0.6353,American,"you've misunderstood. would not do a same day flight change for me. the gate agent said, ""no.""","@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, ""NO."""
569328072027189248,negative,0.6762,Flight Attendant Complaints,0.3524,United,my contact stuff is in the bag and i'm legally blind. this is so messed up.,@united My contact stuff is in the bag and I'm legally blind. This is so messed up.
569716703556444161,negative,1.0,Customer Service Issue,1.0,United,either your staff or whoever you contract with at pvd is failing you big time tonight...,@united either your staff or whoever you contract with at PVD is failing you big time tonight...
569609828831780865,neutral,1.0,,,US Airways,do you have bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.,@USAirways Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.
567789001374183424,neutral,1.0,,,Delta,"i would fly to washington dc to see the actual constitution and the declaration of independence, in honor of a us navy friend.","@JetBlue I would fly to Washington  DC to see the actual Constitution  and the Declaration of Independence, in honor of a US Navy friend."
568238605036064768,negative,1.0,Customer Service Issue,0.6838,US Airways,yup 1:34 minutes was my limit of waiting on hold so thanks for nothing,@USAirways yup 1:34 minutes was my limit of waiting on hold so thanks for nothing
568433948126154752,positive,1.0,,,Southwest,congratulations!,@SouthwestAir Congratulations!
569936658876862464,negative,0.7118,Can't Tell,0.7118,Delta,rt : our fleet's on fleek.,RT @JetBlue: Our fleet's on fleek. http://t.co/NfjAuW16vZ&lt;--....😕
569353454914662400,negative,1.0,Late Flight,1.0,US Airways,been sitting on the tarmac for 90 mins now bc engine is broken. how are u going to compensate passengers #worstairline,@USAirways been sitting on the tarmac for 90 mins now bc engine is broken. How are u going to compensate passengers #WorstAirline
570009951474753537,neutral,1.0,,,Delta,“: our fleet's on fleek. smh,"“@JetBlue: Our fleet's on fleek. http://t.co/g97HAbyeP5”

SMH"
568188243713372161,negative,1.0,Flight Attendant Complaints,0.6452,US Airways,"once again your service leaves a lot to be desired. flight 5141 here early, but short staffing means we wait on tarmac...thanks","@USAirways once again your service leaves a lot to be desired. Flight 5141 here early, but short staffing means we wait on Tarmac...Thanks"
569276207696453632,positive,0.6809,,,United,thanks,@united thanks
568034530667274240,negative,1.0,Flight Booking Problems,0.34299999999999997,United,ticket counter masters out of smf not very helpful.,@United ticket counter Masters out of SMF not very helpful.
568817526823456768,positive,1.0,,,US Airways,best gagent in a long time - danny b. for us628 dfw-clt. appreciated how up to date he kept us during irrops. super professional!,@USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!
569615100006440960,negative,1.0,Customer Service Issue,1.0,American,on hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?,@AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?
569597072350978048,negative,1.0,Customer Service Issue,1.0,American,i dmed you my aa &amp; phone #s &amp; you can't have someone call me? what was the point of your response? you didn't resolve anything!,@AmericanAir I DMed you my AA &amp; phone #s &amp; you can't have someone call me? What was the point of your response? You didn't resolve anything!
568080349286301697,negative,1.0,Customer Service Issue,1.0,US Airways,i've been trying to call you for days and every time the system is overloaded and disconnects. really? a global company? help!,@USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really?  A global company?  Help!
570128633957736448,negative,1.0,Lost Luggage,1.0,American,"after losing my bags for 4 days&amp;charging me $475 to""arrange pick up""in argentina,claiming tollfree: won't reimburse me. help!","@AmericanAir after losing my bags for 4 days&amp;charging me $475 to""arrange pick up""in argentina,claiming tollfree: won't reimburse me. Help!"
569641607584206850,negative,1.0,Can't Tell,0.6533,United,". i think not. i'm not flying you again, if i can help it.",".@united I think not. I'm not flying you again, if I can help it."
569598314825555968,negative,1.0,Flight Attendant Complaints,0.6282,American,what's the status at dfw? ticket agent at gate a9 was very rude and unhelpful.,@AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful.
570227698334720002,neutral,0.6374,,0.0,Southwest,#stepup #makeitright re you best? or just money hungry? #wewillsee,@SouthwestAir #stepup #makeitright re you best? Or just money hungry? #wewillsee
568250065845944321,neutral,1.0,,,United,dca-ewr flight #4372,@united DCA-EWR Flight #4372
569646347705561088,negative,0.6575,Can't Tell,0.3525,American,listening to all the flights taking off over my house and kicking myself for flight booking problems an am flight tomorrow. iceday?,@AmericanAir @dfwairport listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday?
570024174162485251,negative,1.0,Bad Flight,0.642,US Airways,sat on the ramp for 45 min and missed my connection. no one seems to concerned at usairways.,@USAirways sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways.
569671659394699265,negative,1.0,Late Flight,1.0,American,at jfk flight to boston delayed 20 min waiting for catering they are boarding flight to lax waiting for over and hour wtf?,@AmericanAir at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF?
570119853312311296,positive,1.0,,,US Airways,"great crew for flight 504 phx to yvr tonight! friendly, efficient. awesome job.","@usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job."
569359055937908736,neutral,1.0,,,United,i went from sacramento to minneapolis at the end of october 2014 in business class.,@united I went from Sacramento to Minneapolis at the end of October 2014 in business class.
569615004489494528,neutral,0.6535,,0.0,American,can you upgrade (with cash) to main cabin extra after buying an aadvantage mileage saver (using miles)? can't seem to do it...,@AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it...
568151905165316097,negative,0.6463,Can't Tell,0.3316,Southwest,tsa pre isn't showing up on my boarding passes and i've followed all of the steps. please help.,@SouthwestAir TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help.
568213843618299904,negative,1.0,Can't Tell,0.6804,US Airways,not a great experience for my first time flying us airways. going forward i'll probably be taking my business elsewhere.,@USAirways Not a great experience for my first time flying US Airways. Going forward I'll probably be taking my business elsewhere.
570083989601411072,neutral,1.0,,,Delta,at the airport ready to get this red eye going.... soooooo sleepy. #noplacelikehome #eventhoughits2degreesathome,At the airport ready to get this @JetBlue red eye going.... Soooooo sleepy.  #NoPlaceLikeHome #eventhoughits2degreesathome
569971216934526976,negative,0.7052,Customer Service Issue,0.3808,American,what's with your baggage handlers calling out at dfw today? no luggage onboard the planes.,@AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes.
569913899648098304,neutral,1.0,,,American,done.,@AmericanAir done.
569974234908389376,positive,1.0,,,American,"thanks, i'll look forward to the response.","@AmericanAir thanks, I'll look forward to the response."
569352324700708864,negative,0.6331,Cancelled Flight,0.3465,US Airways,no more hotel voucher? everyone had to get one but not me...what do i do? arrived from amsterdam #snowstorm,@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm
569502963317649408,neutral,1.0,,,Southwest,can you help,@SouthwestAir can you help
569259645019275264,negative,1.0,Can't Tell,0.6448,Southwest,why are you literally the worst?,@SouthwestAir why are you literally the worst?
568521960088449025,neutral,1.0,,,Delta,i can't. i don't have acces to a phone rn. my iphone broke. :/ would rather change it now then late flightr.,@JetBlue I can't. I don't have acces to a phone rn. My iPhone broke. :/ would rather change it now then Late Flightr.
568897992712802304,negative,1.0,Lost Luggage,0.6722,United,"next time i will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner.","@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner."
568269127992913920,neutral,1.0,,,Southwest,if you are giving tix to #destinationdragons show would appreciate one or two for la😄flying from phl to lax on friday,@SouthwestAir if you are giving tix to #DestinationDragons show would appreciate one or two for LA😄Flying from PHL to LAX on Friday
569940462678749186,negative,0.7128,Late Flight,0.7128,US Airways,"what's the deal with flight 5268 from dca to phl? we boarded on time, left the gate a few mins late flight and are now sat on tarmac?","@USAirways what's the deal with flight 5268 from DCA to PHL? We boarded on time, left the gate a few mins Late Flight and are now sat on Tarmac?"
568075902493593600,negative,0.6536,Lost Luggage,0.6536,US Airways,i hope so. last i spoke to the baggage team... they weren't sure what city my bag was in.,@USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in.
568982915956277249,positive,1.0,,,United,thanks to lea in the chicago office for her help in switching our cancelled flighted flights!!,@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!
567732468657041408,negative,1.0,Flight Attendant Complaints,1.0,United,+ that's the gist of what the flight attendant told her.,@united + that's the gist of what the flight attendant told her.
569969999961391105,positive,0.6915,,,United,he has no priority and iove it,@united he has no priority and Iove it
570095043169529857,positive,1.0,,,American,"i love the service and cheap upgrades american provides! one of the best airlines ever! good food, good seats, amazing thanks!","@AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks!"
568969970513653762,negative,1.0,Customer Service Issue,0.3529,US Airways,"literally the worst flying experience of my life, and i have flown a lot","@USAirways literally the worst flying experience of my life, and I have flown a lot"
569558600353390592,positive,1.0,,,Southwest,you guys are so amazing for sending people to meet imagine dragons #destinationdragons 😋,@SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons 😋
567874275388043264,positive,1.0,,,US Airways,glad to be home and that your great people got me home safely. sad for others who didn't get back bc of scheduling problems.,@USAirways  glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems.
568627064062009344,negative,1.0,Late Flight,0.3555,US Airways,"please explain, i have plenty of time since i'm stranded!!","@USAirways please explain, I have plenty of time since I'm STRANDED!!"
568517386795507712,positive,0.6386,,,US Airways,thanks. if you have another method also that would be nice. appears to be a design flaw,@USAirways thanks.  If you have another method also that would be nice.  Appears to be a design flaw
569885003020181504,neutral,1.0,,,US Airways,"taking off now. if i don't have a private jet to bora bora by the time i land, i'm calling oprah","@USAirways @AmericanAir taking off now. if I don't have a private jet to bora bora by the time I land, I'm calling Oprah"
569635623348215808,negative,1.0,Bad Flight,1.0,United,seriously what's with the slow #wifi on this flight! if the speed was going to change for the worse then the price shouldn't go up!,@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!
568444650903748609,positive,0.6754,,0.0,Delta,", never been delayed before; 533 to tpa out of bdl. better safe than sorry. 💙 #lovejetblue #onlyblue #jetblueforever","@JetBlue, never been delayed before; 533 to TPA out of BDL. Better safe than sorry. 💙 #lovejetblue #onlyblue #jetblueforever"
568538599903244290,negative,1.0,Customer Service Issue,0.368,Southwest,my 11am was canned. i empathize. but i think your team has lost the right to be capitalized. it's a lowercase team day.,@SouthwestAir My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day.
569602817633222656,negative,1.0,Lost Luggage,1.0,US Airways,please can someone contact me regarding my missing bag? it has been 3 days. online tracking shows nothing.,@USAirways Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing.
570291066466897921,neutral,0.6266,,0.0,Delta,not for the dates or destination i'm headed 😔,@JetBlue Not for the dates or destination I'm headed 😔
569666606424420352,positive,1.0,,,Southwest,sign me up!,@SouthwestAir sign me up!
568945265899483136,neutral,1.0,,,Virgin America,grand budapest hotel #oscarscountdown,@VirginAmerica Grand Budapest Hotel #OscarsCountdown
569523231524319232,negative,1.0,Customer Service Issue,0.6796,United,". if you show available seats, you need to honor that! i shouldnt spend 1hr on phone to hear that ""really there are 3 not 4 seats""","@united. If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that ""really there are 3 not 4 seats"""
569464183374385152,negative,1.0,Customer Service Issue,1.0,US Airways,4 hours on hold to change a cancelled flightled flight. completely unacceptable!!!,@USAirways 4 hours on hold to change a Cancelled Flightled flight. Completely unacceptable!!!
568082817562898432,positive,1.0,,,Southwest,thank you thank you thank you,@SouthwestAir Thank you thank you thank you
569685186495057920,negative,1.0,Customer Service Issue,1.0,US Airways,so far....my phone wait time is longer than 's #oscars coverage. #whatcustomerservice,@USAirways So far....my phone wait time is longer than @ABCNetwork's #Oscars coverage. #WhatCustomerService
569357497871437824,negative,1.0,Customer Service Issue,0.6552,United,i hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #unitedairlinessucks,@united I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks
569652631938985984,negative,1.0,Customer Service Issue,1.0,US Airways,your ivr hung up on me because of high call volume? i need help. call me,@USAirways your IVR hung up on me because of high call volume? I need help. Call me
569890103989903360,neutral,1.0,,,Southwest,to start 2xdaily #b737-700 flights from #columbus oh to #boston on 8aug #avgeek,@SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek
569304845091524608,neutral,0.6738,,,Southwest,just sent dm with confirmation number and passenger name on swa 3104 mco-&gt;cmh,@SouthwestAir Just sent DM with confirmation number and passenger name on SWA 3104 MCO-&gt;CMH
569672477967835136,negative,1.0,Late Flight,1.0,Delta,thanks. so the delay was the result of scheduling issues more than weather relate flightd problems?,@JetBlue Thanks. So the delay was the result of scheduling issues more than weather reLate Flightd problems?
569822645065093121,negative,1.0,Customer Service Issue,0.6592,US Airways,forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. why even allow it? #pissed,@USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed
569475909226401792,negative,1.0,Late Flight,1.0,United,conference begins in 3 hours. up all night due to delays and still waiting to talk to someone about lost luggage.,@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.
568575202713583616,negative,1.0,Can't Tell,0.3506,Southwest,why do you charge so much moving from a full flight to an earlier flight with seats available? doesn't make sense to me.,@SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available?  doesn't make sense to me.
569870130169163776,negative,1.0,Customer Service Issue,1.0,American,8 hours on the phone yesterday. really? still doesn't pick up status on us air flight.,@AmericanAir 8 hours on the phone yesterday.  Really?  Still doesn't pick up status on US Air flight.
568769373122342912,negative,1.0,Late Flight,1.0,US Airways,"yeah, the mark was like a mile back. also we're an hour late flight. so thanks a ton for the great service today.","@USAirways yeah, the mark was like a mile back. Also we're an hour Late Flight. So thanks a ton for the great service today."
569734526521511936,neutral,0.6977,,0.0,American,i was on a flight for tomorrow and my reservation is coming up. help me!,@AmericanAir I was on a flight for tomorrow and my reservation is coming up.  Help me!
570065037231927296,neutral,0.6548,,0.0,United,where is my flight voucher?,@united where is my flight voucher?
568804291755945984,negative,1.0,Flight Booking Problems,0.6559,Southwest,"couldn't make flight, funds forfeited as a no show!! was trying to book another flight using those funds, i'm out.","@SouthwestAir couldn't make flight, funds forfeited as a no show!! Was trying to book another flight using those funds, I'm out."
568544467944407040,negative,1.0,Late Flight,0.6669,Delta,is giving me false hope of ever getting home,@jetblue is giving me false hope of ever getting home
568990399814987777,negative,1.0,Late Flight,1.0,United,stuck in this airport 12 hours in standbys cuz the pilot showed up late flight in pjs &amp; i missed my connectin flight. pj's i tell u! #nyfw,@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs &amp; i missed my connectin flight. PJ's I TELL U! #NYFW
570074583379939328,negative,1.0,Can't Tell,1.0,United,well the bar is set low! you guys are really good at the apology game! what will change? when will u guys learn?,@united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?
568716027577696256,neutral,0.6633,,,United,pre-dawn flight to #miami from #ewr. annual #sobewff trip. now.,@United pre-dawn flight to #miami from #EWR. Annual #SOBEWFF trip. Now.
569200619430420480,positive,0.6701,,,Virgin America,i’m looking forward to watching the oscars on my flight home tomorrow. i might even get something bubbly to drink! ;),@VirginAmerica I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;)
570145544078815232,negative,1.0,Cancelled Flight,0.3636,American,i was rebooked on a flight that was too late flight for my connection!,@AmericanAir I was rebooked on a flight that was too Late Flight for my connection!
567828625388609536,negative,1.0,Late Flight,1.0,Southwest,im in same boat.. 8am flight to jacksonville... get me out of here!!,@SouthwestAir @poisonpill76 im in same boat.. 8am flight to Jacksonville... Get me out of here!!
569920515542003712,positive,1.0,,,Delta,thank you. appreciate that!!,@JetBlue thank you. Appreciate that!!
569385898573299712,negative,1.0,Can't Tell,0.3495,United,"that's called throwing ""loyalty"" out the window and trying to give less awards.","@united That's called throwing ""loyalty"" out the window and trying to give less awards."
569940740454936576,positive,1.0,,,American,"i love very much your planes, can you please follow me back? it's an amazing bussines!","@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!"
569989575793180672,neutral,0.6616,,0.0,Delta,😳 lololololol “: our fleet's on fleek.,😳 LOLOLOLOLOL “@JetBlue: Our fleet's on fleek. http://t.co/YXSwFq9tGP”
569259056956727296,negative,1.0,Late Flight,0.3627,United,the nightmare continues...,@united the nightmare continues... http://t.co/TsvgbrL15f
570264474784894976,negative,1.0,Cancelled Flight,0.6406,Southwest,swa helps the hotel industry. i always book flights a day before i need to be somewhere as swa consistent cancelled flights/delays.,@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays.
569762365572558848,negative,1.0,Late Flight,0.6304,United,but just re-booked to bos; uggh!! now 3 hour bus to wmass home. could have flown to bdl &amp; back to dc in same time. #unitedairlines,BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL &amp; back to DC in same time. #unitedairlines
568960217976864769,negative,1.0,Customer Service Issue,1.0,Delta,i bein calling jetblue no respond i leave my number no call back i think jetblue is loosing a customer,@JetBlue I bein calling JetBlue no respond I leave my number no call back I think JetBlue is loosing a customer
568244687477161984,negative,1.0,Late Flight,1.0,Delta,"2 hour delay while sitting on the plane and you still wanna charge me for beer? nah, i'm good.","@JetBlue 2 hour delay while sitting on the plane and you still wanna charge me for beer? Nah, I'm good."
568625613797511169,negative,0.6822,Late Flight,0.3563,Delta,what is going on with the flight from buffalo to jfk? have they figured anything out about the temperature and the tower yet?,@JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?
568965309505380352,negative,1.0,Cancelled Flight,1.0,Southwest,"loved one's flight atl to ind cancelled flightled due to ""ice in indy"". sitting here in indy, it is bone dry. tomorrow 4-6"" of snow.","@SouthwestAir Loved one's flight ATL to IND Cancelled Flightled due to ""ice in Indy"". Sitting here in Indy, it is bone dry. Tomorrow 4-6"" of snow."
569754180883247104,neutral,0.695,,,US Airways,"any progress? good luck, patrick!","@USAirways @PDQuigley any progress? Good luck, Patrick!"
568910880416464897,positive,1.0,,,United,all good man it isn't your fault that plane is having maintenance issues,@united all good man it isn't your fault that plane is having maintenance issues
569940834994401280,neutral,1.0,,,Virgin America,"or watch some of the best student films in the country at 35,000 feet! #cmfat35000feet","@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF"
569016660927123456,negative,1.0,Customer Service Issue,1.0,US Airways,"congrats, you've just lost a customer for good. when i made a united weather change, free/5 min. you guys 2 hrs on hold &amp; $25.","@USAirways Congrats, you've just lost a customer for good. When I made a United weather change, free/5 min. You guys 2 hrs on hold &amp; $25."
568914125549649920,negative,0.6309,Late Flight,0.6309,US Airways,- delayed 1851. need an extra 5 min to make 1769. would appreciate a little help again this week.,@USAirways - delayed 1851. Need an extra 5 min to make 1769. Would appreciate a little help again this week.
569684565838553088,negative,1.0,Cancelled Flight,1.0,American,their flights into buffalo as well -- you were the only flight cancelled flightled!!!,@AmericanAir their flights into Buffalo as well -- You were the only flight Cancelled Flightled!!!
570070485653786624,negative,1.0,Customer Service Issue,1.0,American,we tried with multiple people. i already sat on the phone for an hour and a half and got nowhere.,@AmericanAir We tried with multiple people. I already sat on the phone for an hour and a half and got nowhere.
570291699731308545,negative,1.0,Flight Booking Problems,0.6833,Delta,just wondering if the website is having issues today. trying to book a flight with my visa i always use and its rejecting it.,@JetBlue just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it.
568912588748292097,negative,0.6715,Late Flight,0.3729,US Airways,"will do. maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours, so i guess there are none offered","@USAirways will do.  maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours, so I guess there are none offered"
570185364746461184,negative,1.0,Customer Service Issue,0.3443,American,re-staff and commence new policies because your industry is so embarrassed by you.,@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.
569952252087177216,neutral,0.6837,,0.0,Delta,“: our fleet's on fleek. - wow,“@JetBlue: Our fleet's on fleek. http://t.co/1incNCaV4n” - wow
570298285350629376,positive,0.7012,,0.0,American,i don't think you should help him at all based on his behavior. the voucher and cot seem like enough lol 😃,@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃
569652497947734017,positive,1.0,,,Virgin America,completely awesome experience last month bos-las nonstop. thanks for such an awesome flight and depart time. #vabeatsjblue,@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue
567864117047865344,negative,1.0,Damaged Luggage,1.0,United,"i can’t go back to the airport, i’m working, and won’t have time. are you telling me there is seriously no other way?","@united I can’t go back to the airport, I’m working, and won’t have time.  Are you telling me there is seriously no other way?"
568491160056045568,neutral,0.6507,,,Southwest,"don't worry, you will! :-)","@SouthwestAir Don't worry, you will! :-)"
570270684619923457,positive,1.0,,,Virgin America,i ❤️ flying . ☺️👍,I ❤️ flying @VirginAmerica. ☺️👍
568795791445209088,positive,1.0,,,United,enjoyed #heathrow lounge so much i almost missed my flight!,@united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!
567804923782627330,negative,1.0,Cancelled Flight,1.0,US Airways,"wont waive fees for flight cancelled flightlation due to #neptune to use credit, $200 fee. couldnt reach destination #notmyfault","@USAirways wont waive fees for flight Cancelled Flightlation due to #neptune To use credit, $200 fee. Couldnt reach destination @BostonBBB #notmyfault"
569181132685574144,negative,1.0,Can't Tell,0.6523,United,"fuck you, and your shitty fucking information","fuck you, @united and your shitty fucking information http://t.co/scQUjbvsTA"
570041144488230912,negative,1.0,Customer Service Issue,1.0,American,"why do you continually play the ""according to federal regulations"" every 58 seconds. i could see if you had quicker service...","@AmericanAir why do you continually play the ""according to federal regulations"" every 58 seconds. I could see if you had quicker service..."
570010973047795713,neutral,0.7083,,0.0,US Airways,there are significant number of folks on 686 connecting to 599 a few minutes hold would make many happy,@USAirways @VincesViews  there are significant number of folks on 686 connecting to 599 a few minutes hold would make many happy
569998043761803264,negative,1.0,Customer Service Issue,1.0,Southwest,"can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for cancelled flighted flights.","@SouthwestAir can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights."
570285012882472961,negative,0.627,Customer Service Issue,0.627,Southwest,have u seen any of the messages the past hour ?,@SouthwestAir have u seen any of the messages the past hour ?
569705380282019841,neutral,1.0,,,Delta,that's ok! it just sure seemed like it when jetblue tweeted us back and asked us to send selfies of us watching.. haha,@JetBlue that's ok! It just sure seemed like it when JetBlue tweeted us back and asked us to send selfies of us watching.. Haha
567783456420012032,positive,1.0,,,Delta,haha you're doing everything right! don't change a thing! slash this twitter engagement just makes you even cooler! #bestairline,@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline
569595015518793730,negative,1.0,Customer Service Issue,1.0,US Airways,on the phone over an hour waiting for customer service got wrong fight information cost us 6 hours from trip. frustrating!!!,@USAirways on the phone over an hour waiting for customer service  got wrong fight information cost us 6 hours from trip. Frustrating!!!
569976622054395904,positive,1.0,,,Southwest,looks like bellagio to me! good luck people! see you at the show at vinyl,@SouthwestAir looks like Bellagio to me! Good luck people! See you at the show at Vinyl
569715656632999936,negative,1.0,Late Flight,1.0,US Airways,you are absolutely terrible at managing these delays... been delayed and undelayed and delayed 6 times now. 10 am office hours.,@USAirways you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours.
569093984640995328,positive,1.0,,,United,provide a voucher for one of my customers and i will tweet about you all day long #earnedmybusiness,@united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness
569136628301729792,negative,1.0,Customer Service Issue,0.701,US Airways,or is anyone even responding to social media? awful.,@USAirways or is anyone even responding to social media? AWFUL.
567721738155622401,neutral,1.0,,,Southwest,“:southwest mobile boarding passes now available in ios passbook!,“@SouthwestAir:Southwest mobile boarding passes now available in iOS Passbook! http://t.co/xmRvR4lGEg http://t.co/wJoc9f14SU”@tori_leggieri
569330095644659712,positive,1.0,,,Delta,you got yourselves hot ladies flying the air for life #loyal,@JetBlue you got yourselves hot ladies flying the air for life #loyal
568203839242764288,positive,1.0,,,United,"i will admit, you've been rather good to me over the years. you've still got me hooked. (for now!) peace.","@united 
I will admit, you've been rather good to me over the years.
You've still got me hooked.
(for now!)
Peace."
568475439460515840,positive,1.0,,,Delta,"flight attendant wendi on flt 127 on 2/17, newark to orlando. 👍👍","@JetBlue flight attendant Wendi on Flt 127 on 2/17, Newark to Orlando.  👍👍"
569702567573368832,positive,1.0,,,Delta,kudos well deserved! just wish the rest of my experience today measured up to their example!,Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!
568858361011154944,negative,1.0,Flight Booking Problems,0.6591,United,refreshes my browser right before checkout.error load message. ticket price increased $358 in a matter of sec. dounotwantmybusiness?,@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?
567852264099999744,neutral,1.0,,,Delta,accepting #apple pay - mobile enterprise,@JetBlue Accepting #Apple Pay - Mobile Enterprise http://t.co/Ci5cfrlqBe
569170897606709250,negative,0.7027,Flight Booking Problems,0.7027,United,"your website won't allow me to post the required document, i keep getting **were having technical difficulties**","@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**"
567737617031380992,positive,0.6838,,0.0,Southwest,"its all good. flight eventually took off, and landed safely. oh, and i got the free cup o wine. thx","@SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx"
569757115822157826,negative,1.0,Cancelled Flight,1.0,American,"i'm beyond confused here. why would you offer an earlier flight?? when they cancelled flightled 2222, i asked for tues. please fix!","@AmericanAir I'm beyond confused here. why would you offer an earlier flight?? when they Cancelled Flightled 2222, I asked for TUES. please fix!"
567667301067915264,neutral,1.0,,,Delta,"ceo weighs profits, flyers - (registration)","@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/l2n0egHdgn"
569646982282612736,negative,1.0,Customer Service Issue,0.6967,Delta,thank you for not even coming with a solution. great service i might say...as a trueblue member i am totally dissatisfied...thanks,@JetBlue thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks
567712600772050945,negative,0.6716,Late Flight,0.6716,US Airways,"we are on the 2pm flight fll to phl and then connection to man. however, with the delays we might miss it. can we go earlier?","@USAirways we are on the 2pm flight FLL to PHL and then connection to MAN. However, with the delays we might miss it. Can we go earlier?"
567893924699770880,negative,1.0,Lost Luggage,1.0,United,so who does handle bag issues? and why wouldn't you put me onto them in the first place?,@united so who does handle bag issues? And why wouldn't you put me onto them in the first place?
569538703732772864,negative,1.0,Lost Luggage,0.6779999999999999,United,oh i did. was still lost. your tracking system stinks as does the delivery system.,@united oh I did. Was still lost. Your tracking system stinks as does the delivery system.
569857209745584129,positive,1.0,,,American,no apologies required. i made it home safe thanks to you! kudos to aa!,@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!
569891469210755074,neutral,1.0,,,Virgin America,check out new music,@VirginAmerica check out new music http://t.co/maRcnOCWzn
569531010167250944,negative,1.0,Cancelled Flight,0.7007,United,last week we also had maintenance issues and a flat tire. another flight last week was cancelled flighted. your track record is the worst!,@united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!
567869544049414145,neutral,0.6563,,0.0,United,i sent an email describing my experience. looking forward to a follow up to hopefully make it right.,@united I sent an email describing my experience. Looking forward to a follow up to hopefully make it right.
569494878968811520,neutral,1.0,,,Southwest,you have open seats on flight 4001 pvd to mco @ 1215pm today?,@SouthwestAir you have open seats on flight 4001 pvd to MCO @ 1215pm today?
568793043664560128,negative,1.0,Flight Booking Problems,0.6733,United,2nd time in a row i've been over charged by 100's of $$ on my plane ticket why? #united i shouldn't have to check my cc everytime,@united 2nd time in a row  I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime
569342888615620609,negative,1.0,Flight Booking Problems,0.6809,United,"on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare?","@united on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare?"
569891260405665792,negative,1.0,Lost Luggage,0.6555,US Airways,if you dm me we can take this offline. would love more info on location of lost bags. any help is appreciated.,@USAirways if you DM me we can take this offline. Would love more info on location of lost bags. Any help is appreciated.
569840848764059648,negative,1.0,Customer Service Issue,1.0,American,. would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.,.@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.
569659620517662721,negative,1.0,Late Flight,0.3726,American,my husband and 5 year old son stuck overnight in dc thanks to 7 crew members arguing over who was boarding the flight,@AmericanAir my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight
569949007465844736,negative,0.6749,Customer Service Issue,0.3585,US Airways,us 728/feb 21 hour 6 on plane when us airways representative kim y enters deteriorating picture. unhelpful with no assurances.,@USAirways US 728/Feb 21 Hour 6 on plane when US Airways representative Kim Y enters deteriorating picture. Unhelpful with no assurances.
568496445164273665,negative,1.0,Can't Tell,0.6847,Southwest,why can't i find a cheap flight from dc to st louis? the prices went up like crazy for april weekends!,@SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends!
569607287867883520,negative,1.0,Customer Service Issue,0.6771,US Airways,"6 hours, no agent. should i keep waiting?","@USAirways 6 hours, no agent. Should I keep waiting?"
569802676914909184,negative,1.0,Can't Tell,1.0,US Airways,merging with american will negatively affect your quality and integrity. i will no longer fly with you because of it.,@USAirways merging with American will negatively affect your quality and integrity. I will no longer fly with you because of it.
569758349354340352,negative,1.0,Can't Tell,0.3748,US Airways,but nope! apparently this is the way you guys do business! i guess i'm flying southwest and her blue from now on.,@USAirways But nope!  Apparently this is the way you guys do business!  I guess I'm flying southwest and her blue from now on.
569609699152273409,negative,1.0,Cancelled Flight,1.0,American,"my itinerary was from ewr to dallas to la. you cancelled flightled my flight, you have my money, find a way to get me there from ewr","@AmericanAir my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight, you have my money, find a way to get me there from EWR"
568210186755813376,positive,0.6332,,0.0,Delta,good luck. thanks.,@JetBlue good luck. Thanks.
567812402764374016,positive,1.0,,,Virgin America,thanks for the free birthday points! y'all are all right with me!,@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!
570133621870174209,negative,1.0,Can't Tell,0.6648,American,they are giving cots to the people that did not get hotel rooms...that is terrible..,@AmericanAir they are giving cots to the people that did not get hotel rooms...that is terrible..
568731785019990017,neutral,0.6875,,0.0,United,lets see of we can do this today! hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight,@united lets see of we can do this today! Hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight
569343579899822081,neutral,1.0,,,Southwest,can you speed up your flight from az to omaha? i need to see muh boy ✈️,@SouthwestAir can you speed up your flight from AZ to Omaha? I need to see muh boy ✈️
570021329065394176,negative,1.0,Customer Service Issue,1.0,American,dont send me a tweet to cover your social media complaints. how about sending me a message with a way to resolve?!?! #custserv,@AmericanAir dont send me a tweet to cover your social media complaints. How about sending me a message with a way to resolve?!?! #CustServ
567855736665051136,neutral,0.7185,,0.0,Southwest,when are we gonna know i have a math test tomoro and i can't concentrate😭😭 #destinationdragons,@SouthwestAir @Imaginedragons when are we gonna know I have a math test tomoro and I can't concentrate😭😭 #DestinationDragons
567853054348754944,negative,1.0,Late Flight,0.3429,Delta,"even responded quicker via twitter when they #fail.... still on hold, hoping no one books the flight..... #fail","@JetBlue even @Citi responded quicker via Twitter when they #fail.... Still on hold, hoping no one books the flight..... @JetBlue #fail"
569924145380634624,positive,0.6583,,,Delta,lmao “: our fleet's on fleek.,LMAO “@JetBlue: Our fleet's on fleek. http://t.co/aIyC9WV5oq”
568121964444950529,positive,0.701,,,United,boeing 777 star alliance short finals 27l on an amazing winters morning #777 #avgeek,@united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http://t.co/owMaXOyEhZ
568204808122974209,negative,1.0,Lost Luggage,1.0,United,hello. i'm overseas &amp; my bag is lost. i can't call customer service but can you help me?,@united hello. I'm overseas &amp; my bag is lost. I can't call customer service but can you help me?
569262527281913857,positive,1.0,,,Virgin America,i love your guy's song! we're dancing to it for our high school dance revue,@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue
568501367754661888,negative,1.0,Flight Attendant Complaints,0.3469,US Airways,"poor excuse. i was towards front of plane, no sandwiches, we have to pay for them, should have more","@USAirways @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more"
569980771424976896,negative,1.0,Customer Service Issue,0.3423,US Airways,ticket counter people here are not helping and just want to charge more money even after this horrible day.,@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day.
570032300265578496,neutral,0.6944,,,Southwest,looks like brooding skies out of ont this evening.,@SouthwestAir Looks like brooding skies out of ONT this evening. http://t.co/X9BLwgWA68
568772912557133824,positive,1.0,,,Southwest,received awesome phone help from jim today. helped me switch around flights booked with points.,@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points.
567969159927205888,negative,1.0,Customer Service Issue,1.0,United,submitted customer care form jan 7th. still no response. a little longer then 7 - 10 business days,@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days
568883744246878208,negative,1.0,Customer Service Issue,0.662,United,terribly disappointed. confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution.,@united Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution.
568029718173356033,negative,1.0,Flight Attendant Complaints,0.6545,US Airways,has the most useless &amp; rude employees ever at philadelphia airport never again will i fly with them ! 😤,@USAirways Has the most useless &amp; Rude employees ever at Philadelphia airport never again will I fly with them ! 😤
569609680961572866,negative,1.0,Late Flight,1.0,United,"delayed 7 hrs flight 5721 pit/iad, finally board the plane, sit half hour &amp; crew is at their hrs limit &amp; we deplane. unacceptable.","@united Delayed 7 hrs flight 5721 PIT/IAD, finally board the plane, sit half hour &amp; crew is at their hrs limit &amp; we deplane. Unacceptable."
569259404589191168,negative,1.0,Customer Service Issue,1.0,Southwest,please please please answer the phone. . .,@SouthwestAir please please please answer the phone. . .
570122982863060992,negative,1.0,Cancelled Flight,0.6493,American,my flight was cancelled flightled i called they said they'd call back in 1:36. they did and hung up now saying i have to wait 2 hrs!!,@AmericanAir my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!!
569539928129818624,negative,1.0,Flight Attendant Complaints,0.3437,Delta,"and have empty ""help"" desks","@JetBlue and have empty ""help"" desks"
567840103122509825,negative,1.0,Cancelled Flight,1.0,US Airways,ur service is so shitty. pilot never showed up so we waited hours because another pilot was supposed to come but didn't #cancelled flighted,@USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted
569169274109100032,negative,1.0,Customer Service Issue,0.6847,US Airways,sean - keep in mind if you call...plan on being on hold for 3+ hours,@USAirways @SeanVRose Sean - keep in mind if you call...plan on being on hold for 3+ hours
568134273628155904,negative,1.0,Customer Service Issue,0.6827,US Airways,"really, so what does that mean??? #usairwayssucks","@USAirways really, so what does that mean??? #usairwayssucks"
569892670367256576,positive,1.0,,,American,thank you for responding rather quickly btw,@AmericanAir thank you for responding rather quickly btw
569299492127842304,negative,1.0,Late Flight,1.0,United,website says my flight is on time. it leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest,@united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest
569332773326090240,negative,1.0,Late Flight,0.3573,Southwest,"you rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it","@SouthwestAir You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it"
569313126342123520,negative,1.0,longlines,0.6556,US Airways,sitting in a cesspool of germs on the ground in #phl for 2 hours now.,@USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now.
569504566380797952,negative,1.0,Cancelled Flight,1.0,US Airways,good grief! flight cancelled flightled. been on hold since 0400.,@USAirways Good grief! Flight Cancelled Flightled. Been on hold since 0400.
569617259548708864,negative,1.0,Bad Flight,1.0,Delta,"no wifi on this flight so we can't tweet you our oscar party pics at 37,000ft. #bluecarpet :-( sea✈️bos","@JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA✈️BOS"
568405950958333952,negative,1.0,Customer Service Issue,1.0,US Airways,hey just letting you know you're the worst fucking service i've ever used thanks for nothing,@usairways hey just letting you know you're the worst fucking service I've ever used thanks for nothing
568944687077199872,neutral,1.0,,,Delta,i'd like to see markie too.,@JetBlue @markie_post I'd like to see Markie too.
568100371794665472,negative,1.0,Lost Luggage,1.0,US Airways,link doesn't work and i've tried tracking my bag several times. still doesn't clarify where it is.,@USAirways link doesn't work and I've tried tracking my bag several times. Still doesn't clarify where it is.
568596065882017792,negative,1.0,Lost Luggage,1.0,United,"i'm in denver, my bag is in san jose. see something wrong here.","@united I'm in Denver, my bag is in San Jose. See something wrong here."
569669516185063424,negative,1.0,Can't Tell,1.0,United,i sure will,@united i sure will
568183137467043840,positive,1.0,,,Southwest,thx - fingers crossed they are found.,@SouthwestAir thx - fingers crossed they are found.
570267037911670784,negative,1.0,Can't Tell,1.0,American,fuck you.,@AmericanAir Fuck you.
570288799860846592,negative,0.6477,Lost Luggage,0.3295,Southwest,they were moved to the 210pm flight #4649. main concern now is luggage arriving with them. they were told that sw was having,@SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having
568928817651167232,negative,1.0,Late Flight,1.0,Delta,any option for luggage assistance on the ground at hpn? flight 2168 delayed 2+ hours &amp; we will have 2 sleeping kids when we land,@JetBlue Any option for luggage assistance on the ground at HPN? Flight 2168 delayed 2+ hours &amp; we will have 2 sleeping kids when we land
569416650325303297,negative,1.0,Bad Flight,0.3693,United,you can read the full story when i submit a case to your team about the pilot of flight 6232 and why we are sleeping in dia,@united you can read the full story when I submit a case to your team about the pilot of flight 6232 and why we are sleeping in DIA
569605602961281024,negative,1.0,Flight Attendant Complaints,0.66,American,yet there are plenty of available aa agents at gates nearby who say they are unable to help customers from our flight.,@AmericanAir yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight.
569439706339024896,negative,1.0,Customer Service Issue,1.0,United,you hung up on me again.,@united you hung up on me again.
568291966909181952,neutral,0.6781,,0.0,United,"koa-lax should have fresh food service, right?","@united KOA-LAX should have fresh food service, right?"
569007580925677568,positive,1.0,,,United,. this flight attendant was extremely helpful to a woman who had a hard time walking. very touching!,.@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!
570233809129467905,negative,1.0,Flight Booking Problems,0.7132,American,if the flight i selected online was what was ticketed i would not be missing my connection. i need help getting to dfw or iah!!,@AmericanAir If the flight I selected online was what was ticketed I would not be missing my connection. I need help getting to DFW or IAH!!
567778512548167680,positive,0.6714,,0.0,US Airways,thanks travis at phl a east checkin for knowing baggage policies. skis &amp; boots count as 1. teach your mgr who didn't know,@USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis &amp; boots count as 1. Teach your mgr who didn't know
569627069463842816,negative,1.0,Bad Flight,0.6512,US Airways,huge system problems at dca.manual check in; flight boarded but sitting at gate due to system issues. frustrated chairman member,@USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member
568562718854111233,negative,1.0,Can't Tell,0.3608,United,flight was too heavy so had to fly back to palm springs (after being in the air for 30 mins),@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)
569514063019053056,negative,1.0,Can't Tell,0.667,United,", more lies...","@united, more lies... http://t.co/BEqoTLNugc"
569718484151750656,negative,1.0,Cancelled Flight,0.6753,American,"hey you cancelled flightled my flight, and i can't get someone on the phone to rebook (2 hour wait minimum). can i get some service?","@AmericanAir Hey you Cancelled Flightled my flight, and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service?"
569230193220554753,neutral,1.0,,,Delta,i can't call right now. my baby just fell asleep.,@JetBlue I can't call right now. My baby just fell asleep.
570226104839090176,negative,1.0,Late Flight,0.3516,US Airways,there is no reflight booking problems the event i'm flying to attend. waiting for jetway driver??? still on tarmac???,@USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???
570289473898082305,negative,0.6765,Can't Tell,0.3634,US Airways,why can't i check in online for a flight tomorrow am?,@USAirways Why can't I check in online for a flight tomorrow am?
570229936285331457,neutral,0.6714,,0.0,United,yall should probably work on that.,@united yall should probably work on that.
568307768551026688,neutral,0.7026,,0.0,Virgin America,atlantic ploughs a lone furrow in the #middleeast,@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/vw4P4T4tLh @TheNationalUAE
569939611650166785,positive,1.0,,,Delta,i always look forward to jb rt : :) looking forward to welcoming you onboard! 💙,I always look forward to JB RT @JetBlue: @bostongarden :) Looking forward to welcoming you onboard! 💙
568442492569456640,neutral,0.6853,,,US Airways,skys r sunny air is cold i can't wait to get to #clt,@USAirways skys r sunny air is cold I can't wait to get to #CLT
568139150710296577,neutral,0.7223,,0.0,Delta,airways sees significant decline in short interest (jblu) - wkrb news,@JetBlue Airways Sees Significant Decline in Short Interest (JBLU) - WKRB News http://t.co/lZFGUTxIYN
569715341259104256,neutral,0.6826,,0.0,American,it looks like a mistake,@AmericanAir it looks like a mistake
569864791323320320,negative,1.0,Cancelled Flight,0.6355,American,i do not need an apology. i need you to fix it in a competent manner.,@AmericanAir I do not need an apology. I need you to fix it in a competent manner.
569157073906176000,positive,1.0,,,Delta,oh definitely. i kind of only fly jetblue.,@JetBlue oh definitely. I kind of only fly JetBlue.
569606374591746050,negative,0.6684,Lost Luggage,0.3419,American,since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?,@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?
568953190252544000,positive,1.0,,,Southwest,first time flying with you. you've definitely won me over!,@SouthwestAir first time flying with you. You've definitely won me over!
569608866138173440,negative,0.6545,Bad Flight,0.3335,United,personal device entertainment system is great but with app crashing every 10/15 mins i'm glad it's free for now.,@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.
569251925482475520,negative,0.6652,Cancelled Flight,0.3434,Delta,at what point do u cancelled flight flights to dca- other airlines have already cancelled flightled,@JetBlue at what point do u Cancelled Flight flights to DCA- other airlines have already Cancelled Flightled
567731546661326848,negative,1.0,Customer Service Issue,1.0,Southwest,just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare,@SouthwestAir just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare
567752625647394816,negative,1.0,Customer Service Issue,0.6907,Delta,"glitches on website re: flight booking problems travel &amp; checking in. nothing between ur site &amp; the airport was communicated, it was a nightmare.","@JetBlue glitches on website re: Flight Booking Problems travel &amp; checking in. Nothing between ur site &amp; the airport was communicated, it was a nightmare."
569322078819766272,negative,1.0,Late Flight,0.6598,US Airways,how about an update with real information?still waiting on tarmac in philadelphia.,@USAirways how about an update with real information?still waiting on Tarmac in Philadelphia.
568755759670022147,negative,0.6734,Flight Attendant Complaints,0.3573,United,can u get the crew member that we are waiting on? we were told 40 minutes ago they landed here and they are still not to our gate.,@united can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate.
569625607476158465,negative,0.6564,Late Flight,0.6564,American,".: the best the agent could do is put me on a flight arriving tomorrow afternoon, with a six hour layover.",".@AmericanAir: the best the agent could do is put me on a flight arriving tomorrow afternoon, with a six hour layover."
568643928720850944,positive,0.6681,,0.0,United,na united is my fave airline.,@united nawww. United is my fave airline.
567811913586876417,negative,1.0,Customer Service Issue,0.6359,United,calling that number was useless. heading to the airport now to pick up my bags. this whole situation seems like a real joke.,@united calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke.
569976124278640640,negative,1.0,Flight Booking Problems,0.6769,US Airways,"i checked in ""standby for 1st class"" only to find i am ""not on the list"". this merger is a pain.","@USAirways I checked in ""Standby for 1st Class"" only to find I am ""not on the list"". This merger is a pain."
568904155332354050,negative,1.0,Customer Service Issue,1.0,Southwest,are you guys alive? i've been on hold for 25 minutes and counting.....,@SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting.....
568668364144398336,negative,1.0,Flight Booking Problems,0.3404,United,"there were plenty of empty seats in coach "": your dissatisfaction is understood. crew members traveling for duty are pre-booked on f""","There were plenty of empty seats in coach ""@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f"""
568894248457646080,negative,0.6987,Can't Tell,0.6987,Delta,well lets see. you could pay for my negroni with bitcoin.,Well lets see.  You could pay for my Negroni with bitcoin. @JetBlue
569710389757419520,negative,1.0,Lost Luggage,1.0,United,- going on 3 days (tomorrow) and i still haven't received my bag from my flight to toronto. would love to see some seriousness here.,@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.
567733978363621376,negative,1.0,Customer Service Issue,0.6474,Southwest,"disappointed with customer service right now, my flight was only one cancelled flightled at my airport &amp; now i'm losing 2 days from trip","@SouthwestAir disappointed with customer service right now, my flight was only one Cancelled Flightled at my airport &amp; now I'm losing 2 days from trip"
568556953640820736,negative,1.0,Customer Service Issue,0.6177,US Airways,45 min hold time then a hang up by manager mike in dividend miles dept. tough to justify sticking with the us air cc and status.,@USAirways 45 min hold time then a hang up by Manager Mike in dividend miles dept. tough to justify sticking with the Us air CC and status.
568180422070247424,neutral,0.6868,,0.0,Southwest,k but who won destination dragons,@SouthwestAir k but who won destination dragons
570199572435185664,negative,1.0,Flight Booking Problems,0.3516,Delta,we are missing our connecting transportation in puerto rico as a result. need to get to vieques today.,@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.
569646857632096256,neutral,0.6592,,,Southwest,flying south by southwest from sjc to sna tiday,@SouthwestAir Flying South by Southwest from SJC to SNA tiday http://t.co/KJKuVJ6CMo
569629215869382656,negative,1.0,Flight Booking Problems,1.0,American,you have such a confusing web site/complicated ordering process. this is why i typically fly .,@AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir.
569860989400649729,neutral,0.6444,,0.0,United,i've got a campus visit in an hour and i'm still wearing the same clothes...,@united I've got a campus visit in an hour and I'm still wearing the same clothes...
569918932116643841,neutral,0.7047,,0.0,United,are you able to see if there are seats open on another flight??,@United are you able to see if there are seats open on another flight??
569264951401054208,negative,1.0,Cancelled Flight,0.6633,United,"2/2 instead, had to wait on plane from ottawa that never came. now i'm back home and have to try again tomorrow. suitcase still lost","@united 2/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost"
569386397683073024,negative,1.0,Late Flight,1.0,US Airways,are you guys awake? need help with delayed flight to get protected on late flightr flight from phl.,@USAirways Are you guys awake? Need help with delayed flight to get protected on Late Flightr flight from PHL.
570272714205863936,negative,0.6509999999999999,Customer Service Issue,0.6509999999999999,Southwest,i was told by customer service that only customer relations can extend the expiration date of my unused travel funds.,@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.
569933275436707840,negative,1.0,Late Flight,1.0,US Airways,- can flight #415 get the paperwork inputted?? we should have taken off an hour .. #sittingontheplane #hungry,@USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry
570009008817500160,negative,1.0,Customer Service Issue,1.0,American,i bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?,@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?
568838781907935233,neutral,1.0,,,Southwest,. i will if you can see about moving up my brother in laws graduation to the 6th. thanks.,.@SouthwestAir I will if you can see about moving up my Brother in laws graduation to the 6th.  Thanks.
569632828478136320,negative,1.0,Can't Tell,0.385,US Airways,"stuck on the ramp at dca, us air computer system crashed...everywhere.","@USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere."
570108724636831745,negative,0.6721,Customer Service Issue,0.6721,United,: we don't like to hear you had a poor experience. please share details w/our customer care team,@lindaSWC @united:  We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.
568456895515607040,neutral,0.6525,,0.0,United,airlines is changing #mileageplus program march 1,@united Airlines is changing #mileageplus program March 1 http://t.co/4ojE523PTw
569665766628286464,negative,1.0,Late Flight,1.0,Delta,flight 98 den to jfk already 2hrs delayed. any idea how that might change again due to weather forecast etc?,@JetBlue flight 98 DEN to JFK already 2hrs delayed. Any idea how that might change again due to weather forecast etc?
570249680535339009,neutral,0.6593,,,United,thank you.,@united Thank you.
569165102307545088,negative,1.0,Customer Service Issue,0.6848,Southwest,can't dm you because you don't follow me.,@SouthwestAir Can't DM you because you don't follow me.
568862134966345729,neutral,0.6871,,,Delta,saving my sanity. leaving it behind for sunshine. #escape #fl #bliss #travel #indenial #whatfrozenpipes,@JetBlue saving my sanity. Leaving it behind for sunshine. #escape #FL #bliss #travel #InDenial #WhatFrozenPipes http://t.co/6TtzEJV3hY
570290220589027328,negative,0.6806,Can't Tell,0.6806,American,"spent $8 for the choppiest feed of ""whiplash"" ever. #americanairlinesfail #iwantmymoneyback","@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback"
570226414525542400,negative,1.0,Flight Attendant Complaints,1.0,American,an overzealous stewardess prevented us from bringing in a car seat! #worstflight!,@AmericanAir an overzealous stewardess prevented us from bringing in a car seat! #worstflight!
569667688743763968,negative,1.0,Lost Luggage,1.0,Delta,i did. they have no idea where it is.,@JetBlue  I did.  They have no idea where it is.
568105220410105857,negative,1.0,Flight Booking Problems,0.6747,United,"(2/2) it suggests that if can't confirm cert at time of flight booking problems, i should assume that it may never clear. didn't used to be that way","@united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way"
569669129130647552,negative,1.0,Late Flight,1.0,Delta,"2nd time in a row a flight out of jfk a disaster. last time i wasn't allowed to fly stndby, now a 2 hour delay w/out notification","@JetBlue 2nd time in a row a flight out of jfk a disaster. Last time I wasn't allowed to fly stndby, now a 2 hour delay w/out notification"
569910971222892545,negative,1.0,Late Flight,0.37,US Airways,"another twist in the plot. took off from miami, then had to return due to a unsecured cargo door. most stressful vacation ever.","@USAirways Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever."
569697298768203776,negative,0.6606,Can't Tell,0.3425,United,maybe find a different gate #ua1758,@United maybe find a different gate #ua1758
569970865607090176,negative,1.0,Can't Tell,0.3506,Southwest,10+ people pre boarded only 1 needed a wheel chair off the plane... was not the case boarding,"@SouthwestAir 10+ people pre boarded
Only 1 needed a wheel chair off the plane... Was NOT the case boarding"
568911349092212736,negative,0.672,Can't Tell,0.3382,Southwest,i would die if i got tickets to #destinationdragons and you would be invited to my funeral,@SouthwestAir I would die if I got tickets to #DestinationDragons and you would be invited to my funeral
569978315072610304,neutral,1.0,,,American,3127. just landed in lit.,@AmericanAir 3127. Just landed in LIT.
569273298325864448,neutral,1.0,,,United,- any way to get a message to an international flight gate at ewr? road conditions are horrible trying to get to flight ...,@united - any way to get a message to an international flight gate at EWR?      Road conditions are horrible trying to get to flight ...
569616551239917569,neutral,0.6374,,,US Airways,"if my flight, 4035, is delayed, what time do i have to arrive at bhm?","@USAirways if my flight, 4035, is delayed, what time do I have to arrive at BHM?"
569581977889869825,positive,1.0,,,United,"thanks so much , my passport was recovered","@united Thanks so much , my passport was recovered"
568986895268519936,negative,1.0,Late Flight,1.0,United,y not? you're the reason we're in houston and not nyc tonight. it took the plane an hour to take off - no explanations or sorry.,@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.
569213892980641792,negative,0.6517,Flight Attendant Complaints,0.3371,United,friend at o'hare and can't get on flight bc they say no proof he bought 1st class tkt. he has boarding pass.,@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.
569250990291062786,neutral,0.6665,,,US Airways,this very pregnant lady's hoping &amp;praying hubbys flight from bwi gets off the ground! i'd like him to get here before baby does!,@USAirways this very pregnant lady's hoping &amp;praying hubbys flight from BWI gets off the ground! I'd like him to get here before baby does!
570255201069899776,negative,1.0,Late Flight,0.6685,American,can't unload flight #3322 because jetway is broken. #steps #planb? #waiting nearly an hour,@AmericanAir Can't unload flight #3322 because jetway is broken.  #steps #planB? #waiting nearly an hour
568489967808327682,negative,1.0,Customer Service Issue,1.0,United,just saying the truth. you don't even an email! #2015,@united Just saying the truth. You don't even an email! #2015
569663351124422656,negative,1.0,Can't Tell,1.0,American,close down,@AmericanAir Close down
567758180068130816,positive,1.0,,,Southwest,i love southwest and payton taylor!,@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!
570256329543012352,positive,0.6771,,0.0,Southwest,thanks! sent a dm to you. let me know if oyu need any additional information.,@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.
569905534020820992,negative,1.0,Cancelled Flight,1.0,United,",now you have cancelled flightled my wife and daughter's flt?? what's going on? follow me so i can dm details.","@united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details."
568496664677363712,negative,0.6804,Can't Tell,0.3441,US Airways,oh the irony. a dog who will not spot barking in waiting area is now right in front of me! please send me a cocktail coupon stat,@USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat
569960497312768000,neutral,0.6744,,,Delta,“: our fleet's on fleek. 🚶🚶🚶🚶,“@JetBlue: Our fleet's on fleek. http://t.co/FVYzjLDTON” 🚶🚶🚶🚶
569983854464921601,negative,1.0,Customer Service Issue,1.0,American,i understand they're busy &amp; doing their best. my frustration is an automated call changing my flight w/o allowing me to talk,@AmericanAir I understand they're busy &amp; doing their best. My frustration is an automated call changing my flight w/o allowing me to talk
569508406551322624,negative,0.6631,Customer Service Issue,0.3331,Southwest,some woman gets on plane and holds 2 seats in the bulkhead for her friends with c boarding passes. i paid $ earlybird thx,@SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx
567777622357475328,neutral,1.0,,,Southwest,what does tsa pre on my boarding pass mean?,@SouthwestAir what does TSA Pre on my boarding pass mean? http://t.co/0HmmQCzkCf
568876016216600576,negative,1.0,Customer Service Issue,1.0,Southwest,over 15 minutes without talking to a human at what point would you recommend i call,@SouthwestAir  over 15 minutes without talking to a human at what point would you recommend I call @AmericanAir http://t.co/ysqbVq6Mgb
568221088750161920,negative,1.0,Late Flight,1.0,Delta,they told us 10 minutes almost 40 minutes ago.,@JetBlue They told us 10 minutes almost 40 minutes ago.
567812349895245824,negative,1.0,Flight Booking Problems,0.3446,United,what kind of hypocrisy is that? only cancelled flightling tickets with bad exchange rate if in your advantage #united,@united @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united
568436943131951104,neutral,0.6923,,,Delta,"for my grandma ella's 80th, she would love a birthday greeting from your flight crew! she was a stewardess for eastern airlines.","@JetBlue For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines."
569165227847102465,negative,1.0,Customer Service Issue,1.0,Southwest,- hi janet in customer service. i'm calling you back and have been sitting in que for 40 mins! plz pick it up!!! #frustrated,@SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated
568424307031805952,negative,1.0,Can't Tell,0.687,United,that's what i have been told. but refund doesn't really makeup for the inconvenience caused and the missed meeting... does it?,@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?
569639854277066752,positive,0.6599,,,United,you have a guy named otis at ord that knows what #customerservice is. he was able to get my bag to me. i upgraded just to be sure,@united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure
570267592478191617,neutral,0.6809,,0.0,American,i sure do. i'm running version 3.10.0,@americanair I sure do. I'm running version 3.10.0
569514501730643968,negative,1.0,Customer Service Issue,0.6533,US Airways,agent won't hold for connection arriving late flight. 7 min before departure time but 3 min too late flight. flt 1903 gate c19. disappointed,@USAirways agent won't hold for connection arriving Late Flight. 7 min before departure time but 3 min too Late Flight. Flt 1903 gate c19. Disappointed
569601850820976640,negative,1.0,Late Flight,1.0,Delta,"hey awesome peeps, what's up with flight 1159 from boston? delayed 3hrs?","@JetBlue hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?"
568587821264609280,negative,1.0,Late Flight,0.6768,Southwest,"now we have to wait, and wait to get it straight. i fly you for personal and business. but now, not so sure. #bebetter","@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter"
569912710848057344,negative,1.0,Late Flight,1.0,United,"now arriving a day and a half late flightr than supposed to. lesson of the day, don't believe verbal or written confirmations from united","@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United"
567729414822449152,negative,1.0,Lost Luggage,1.0,US Airways,no warm weather hubs means no mexico for us. and i can't go anywhere else since you lost my bags. i hope you attempt to rectify,@USAirways no warm weather hubs means no Mexico for us.  And I can't go anywhere else since you lost my bags. I hope you attempt to rectify
569234592420331520,positive,0.6737,,,United,thanks for the reply. if you can get me a better seat on my next leg to munich. that would be nice.,@united thanks for the reply.  If you can get me a better seat on my next leg to Munich. That would be nice.
569651129136459776,negative,1.0,Can't Tell,0.6418,American,why a different airport! i have no way of getting to a different airport.,@AmericanAir why a different airport! I have no way of getting to a different airport.
569708886518849536,negative,1.0,Customer Service Issue,1.0,American,is aa951 to são paulo taking off today? your colleagues won't tell us any thing,@AmericanAir is AA951 to São Paulo taking off today? Your colleagues won't tell us any thing
567898269961101313,positive,1.0,,,US Airways,you are the best airways!!! follow me please;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,@USAirways YOU ARE THE BEST AIRWAYS!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏
569125697530101760,positive,1.0,,,Delta,"even though this flight #226 didn't have much needed hot beverages 4 us ny-ers, the landing was super smooth 👍👍 😊 #happytweet","@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth 👍👍 😊 #happytweet"
569887957810864129,negative,1.0,Lost Luggage,1.0,US Airways,but my bag is still missing,@USAirways but my bag is still missing
569659137581326336,negative,1.0,Flight Attendant Complaints,1.0,US Airways,hire smarter it people if your systems keep crashing instead of some of the mooks you man some of these airports with. #godelta,@USAirways hire smarter IT people if your systems keep crashing instead of some of the mooks you man some of these airports with. #goDelta
569473302940372992,positive,0.6699,,,United,met with agent. all taken care of. thx for reply,@united met with agent. All taken care of. Thx for reply
568014723926626304,negative,1.0,Can't Tell,0.3823,Delta,why is t that every time i fly jfk even more speed doesn't work waiting for 10 min #nogood,@JetBlue why is t that every time I fly jfk even more speed doesn't work waiting for 10 min #nogood
569686814136467456,neutral,1.0,,,Southwest,how you like the #redcarpet treatment,@SouthwestAir @MegElizabeth631 how you like the #redcarpet treatment
569975113694760960,positive,1.0,,,American,thanks... i finally got through this afternoon. :),@AmericanAir thanks... I finally got through this afternoon.  :)
568558478039625728,negative,1.0,Lost Luggage,0.6706,United,can you you think about hiring some baggage attendants at ewr? been waiting for bags for 1 hr. united = overcharged&amp;underserved,@united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&amp;underserved
569258359670644736,negative,1.0,Can't Tell,1.0,Southwest,the ball has been dropped. my snowboard will not be making it to my destination. #totalfail #letdown,@SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown
568258726668443648,negative,1.0,Customer Service Issue,1.0,US Airways,: i was told my ticket expired but i never recvd any notice before it expired .this sucks.i paid 40k miles &amp; $125 for the tckt,@USAirways : i was told my ticket expired but  i never recvd any notice  before it expired .This sucks.i paid 40k miles &amp; $125 for the tckt
569685261518376960,positive,1.0,,,American,shout-out to all the ground crews working in the cold! thanks for what y'all do. (&amp; social media team for customer service),@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (&amp; social media team for customer service)
569132950006185985,negative,1.0,Customer Service Issue,1.0,Southwest,40 minutes still haven't talked to one person #shocking phone is gonna died before i talk to anyone,@SouthwestAir 40 minutes still haven't talked to one person #shocking phone is gonna died before I talk to anyone http://t.co/iWoiGRLHXb
570226695724244992,negative,1.0,Flight Booking Problems,0.6688,American,"as i already have a booked flight that i can't use &amp; can't change w/o a $200 fee, flight booking problems a different type of ticket...1/2","@AmericanAir As I already have a booked flight that I can't use &amp; can't change w/o a $200 fee, Flight Booking Problems a different type of ticket...1/2"
568437450927955969,positive,1.0,,,United,i just want shout out a thank the pilots and staff on the feb 13 flight from newark to boston at 4:40pm. they were super helpful!,@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm.  They were super helpful!
568622671287566336,negative,1.0,Cancelled Flight,0.6871,United,yes my flight was rebooked. i'm just losing trust in you if i want to get anywhere on time.,@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.
569951566784045058,negative,1.0,Lost Luggage,1.0,American,please get it together and find my husbands luggage! you're ruining his ski trip to aspen! 3rd day no luggage.,@AmericanAir please get it together and find my husbands luggage! You're ruining his ski trip to Aspen! 3rd day no luggage.
569978537953902592,positive,1.0,,,Delta,"we had 2 great flights into and out of the bahamas, even during the bad weather in the northeast, thanks for the great service!!!","@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!"
567829906861793280,positive,0.66,,,US Airways,thanks,@USAirways thanks
570251394965479424,negative,0.635,Customer Service Issue,0.3285,American,why is raleigh not on the updated southern states advisory???,@AmericanAir why is raleigh not on the updated southern states advisory???
569715059385114624,neutral,0.6708,,0.0,American,at the gate when i get off the plane?,@AmericanAir at the gate when I get off the plane?
568122440934658048,positive,1.0,,,Delta,thank you :-),@JetBlue thank you :-)
569275000232013825,negative,1.0,Lost Luggage,1.0,United,one of you has my bag! claim 4016688561 and i want it in mga!!!! now!!!,@united @USAirways @AmericanAir @americanone one of you has my bag! Claim 4016688561 and i want it in MGA!!!! Now!!!
568037876761546753,positive,0.6983,,0.0,US Airways,still not in the air for deicing of plane. i'll miss connect but customer service was helpful.i'm hoping to catch the next flight,@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight
569558156512088064,negative,1.0,Late Flight,1.0,US Airways,on delayed flight from phil to stt and looks like we'll miss the car ferry to at john where our lodging is. help with housing?,@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?
569720168160428032,neutral,0.6463,,0.0,American,can we get a status update on flight 1457? are we going to make it home tonight...?,@AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...?
568432782386466816,negative,1.0,Customer Service Issue,1.0,United,"you need to change the way customer service is handled! i have been waiting for a supervisor to contact me for 17 days, what gives?","@united You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?"
568077930783485952,neutral,1.0,,,Southwest,sorry! thought i did. it's done now.,@SouthwestAir Sorry! Thought I did. It's done now.
568888413308391424,positive,0.7153,,,Delta,he loved the #natural #beefjerky snacks😉,@JetBlue he loved the #natural #beefjerky snacks😉
568829652233428992,neutral,1.0,,,Southwest,maybe it is just a machine...,@SouthwestAir Maybe it is just a machine...
568800822693380096,negative,1.0,Late Flight,1.0,Delta,i’m going to miss a hugely important meeting because of your constant delays #itscostingmeincome,@JetBlue I’m going to miss a hugely important meeting because of your constant delays #itscostingmeincome
569943857418399746,negative,1.0,Customer Service Issue,0.6772,US Airways,us 728 stated their issues as: no one around to close said door. more strange. now we're not hearing from pilot for long periods.,@USAirways US 728 stated their issues as: no one around to close said door. More strange. Now we're not hearing from pilot for long periods.
569668488408616960,negative,0.6566,Late Flight,0.3535,United,"appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. fax...like in the 80s.","@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s."
569981614543007747,neutral,1.0,,,American,see photo of b787 scale model &amp; our pn 320008a wheel deflator specified in chapter 32 of b787 amm.,@AmericanAir See photo of B787 scale model &amp; our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/kfD4WQRkLW
570275010759102466,negative,1.0,Lost Luggage,1.0,American,this delayed bag was for my friend lisa pafe. she got her bag after 3 days in costa rica. issue no updates on your system.,@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.
570224015656284160,negative,1.0,Customer Service Issue,1.0,American,customer service provides no wiggle room to change flight without a $200 change fee. has always been accommodating.,@AmericanAir Customer service provides no wiggle room to change flight without a $200 change fee. @southwest has always been accommodating.
569895266670612480,negative,1.0,Late Flight,0.7083,American,between your airline and i've now spent three extra days traveling (domestic) and spent hundreds of dollars...,@AmericanAir between your airline and @united I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars...
569238252676378627,neutral,0.6922,,0.0,Delta,bos to dca 1098 at 7:16 pm.,@JetBlue BOS to DCA 1098 at 7:16 pm.
568794864533385216,positive,1.0,,,Southwest,"love, love, love this. southwest rocks!! always!!","@SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u"
568841355226517504,neutral,1.0,,,Delta,well i'm not sure i'm that bold! lol or are you saying you didn't believe me?? :p,@JetBlue well I'm not sure I'm that bold! lol or are you saying you didn't believe me?? :P
568153151636766721,negative,1.0,Flight Booking Problems,0.6606,United,"flight was overbooked! was offered voucher to wait &amp; take another flight. gate agent switched me over, retracted voucher offer.","@united Flight was overbooked! Was offered voucher to wait &amp; take another flight. Gate agent switched me over, retracted voucher offer."
568207228412542976,negative,1.0,Late Flight,1.0,Delta,why is the buffalo flight so late flight?,@JetBlue why is the buffalo flight so Late Flight?
568881975177515009,negative,1.0,Flight Booking Problems,1.0,US Airways,why i can't book a flight to prn through your website?,@USAirways why I can't book a flight to PRN through your website?
569623415767871489,negative,1.0,Customer Service Issue,1.0,US Airways,he is 8 months old and is suffering from a rare form of cancer. your customer service agents had no compassion and i am disgusted,@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted
567902218059264000,negative,1.0,Late Flight,0.7126,Delta,"that makes sense. it sucks, though, because now i'll be stuck in the airport for 5+ hours and late flight to my meeting.","@JetBlue That makes sense. It sucks, though, because now I'll be stuck in the airport for 5+ hours and Late Flight to my meeting."
569651366018166784,negative,1.0,Customer Service Issue,1.0,American,not to mention its a three hour wait to get an agent on the phone.,@AmericanAir not to mention its a three hour wait to get an agent on the phone.
568221167288344577,positive,1.0,,,United,"thanks, i will!","@united Thanks, I will!"
569740392372895745,negative,1.0,Customer Service Issue,1.0,American,"finally got a call from aa, but it was an automated voice that hung up on me! i called back &amp; it says it'll be 2 more hours.","@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back &amp; it says it'll be 2 more hours."
570080863720878081,negative,1.0,Flight Attendant Complaints,0.3847,United,why would they make me share a room?,@united why would they make me share a room?
569899203339657217,neutral,0.6596,,0.0,US Airways,will you pick up your phone then?,@USAirways Will you pick up your phone then?
570021943899877377,negative,1.0,Late Flight,1.0,US Airways,"not likely, flightaware says plane is still in durango and hasn't departed.","@USAirways not likely, flightaware says plane is still in Durango and hasn't departed."
569618829627666432,negative,1.0,Cancelled Flight,0.3393,United,i have to go back home! i have to use what the company has available. but it's unfair to stay more than 24 h traveling,@united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling
568703064691113984,neutral,1.0,,,Delta,how much for a trip to a warm island,@JetBlue how much for a trip to a warm island @SamChampion http://t.co/N3SUIip0VW
570248035369820162,negative,1.0,Flight Booking Problems,0.6764,Southwest,": #vipliveinthevieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed","@SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed"
570007297927221249,negative,1.0,Customer Service Issue,0.6764,US Airways,4 hours on tarmac in charleston and still can't get a response after a week. unacceptable,@USAirways 4 hours on tarmac in Charleston and still can't get a response after a week. Unacceptable
569581400850096128,negative,1.0,Late Flight,1.0,US Airways,flight 838 now leaving after 6 hour mechanical delay. need lodging voucher and meals tonight in st thomas who do i see?,@USAirways flight 838 now leaving after 6 hour mechanical delay. Need lodging voucher and meals tonight in st Thomas who do I see?
570002679142854656,negative,1.0,Customer Service Issue,0.6809999999999999,American,and just bad cs! i will be back on at least when you stuck they look out for you and apologize for any trouble,@AmericanAir and just bad cs! I will be back on @JetBlue  at least when you stuck they look out for you and apologize for any trouble
568547201208565760,positive,1.0,,,Delta,"awesome, thanks!","@JetBlue awesome, thanks!"
569923730614460416,negative,1.0,Late Flight,0.652,American,"45min wait to get de-iced in tulsa.not good service.looks like everyone will miss connections, not due to weather. fight is on","@AmericanAir 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on"
569751515461603328,negative,1.0,Lost Luggage,0.6359,United,"after a cancelled flighted flight, and 2 delays, you lost my luggage again! you're the worst! disgraceful! awful company, horrible service!","@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!"
568652138915766272,negative,1.0,Late Flight,1.0,US Airways,"it was 1838, almost 5 hours late flight due to mechanical.","@USAirways it was 1838, almost 5 hours Late Flight due  to mechanical."
570241590758920192,negative,1.0,Cancelled Flight,1.0,US Airways,"when you are deciding to wreck a vacation... is losing luggage from a cancelled flighted flight your ""go to"" maneuver?","@USAirways When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your ""go to"" maneuver?"
569851813706539009,positive,1.0,,,Delta,2324 from orlando to dca ! and my awesome flight attendant is robert!,@JetBlue 2324 from Orlando to Dca ! And my awesome flight attendant is Robert!
570053838499143680,negative,1.0,Flight Booking Problems,0.6469,United,that's correct—i've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2),@united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2)
567814795895787520,positive,1.0,,,Virgin America,i love the dancing little richard. cool beans.,@VirginAmerica I love the dancing little richard. cool beans.
570279653337927680,positive,1.0,,,American,"""airport snow removal method #22..."" keep up the good work folks, this is where cessna's become 747's!","@AmericanAir ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN"
568193116437483520,neutral,0.639,,,Virgin America,you should have 39 dollar lax-las fares!!!,@VirginAmerica you should have 39 dollar LAX-Las fares!!!
568944096687075329,negative,1.0,Bad Flight,0.3748,United,made me remove 1 pound from my checked bag otherwise they would charge me $200. loyal flier for 10 years - time for change.,@united made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change.
568954048038055936,negative,1.0,Flight Attendant Complaints,0.6752,United,"never fails, flying fc order ravioli get chicken. tell the fa she says you should of told me, other people wanted chicken..idiot.","@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot."
569658769686339584,neutral,1.0,,,United,is it possible to add a known traveler number to my ticket after flight booking problems?,@united is it possible to add a Known Traveler Number to my ticket after Flight Booking Problems?
569600757516914688,negative,0.6739,Late Flight,0.337,US Airways,thanks for being so bad you make a two day train trip look appealing!!,@USAirways thanks for being so bad you make a two day train trip look appealing!!
568575417650679808,negative,1.0,Late Flight,1.0,United,thanks for the 2hr delay and then no ground crew when we landed. at least you didn't break my,@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2
567900686089719812,negative,1.0,Can't Tell,0.6649,United,do you guys have any working planes?,@united do you guys have any working planes?
570276196405125120,negative,1.0,Late Flight,1.0,American,"right. but more than two hours late flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff","@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff"
569906807696551936,positive,1.0,,,American,those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!,@AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!
568893685397483522,negative,1.0,Late Flight,1.0,Southwest,heyo! what is causing flight 1836 ewr to hou to be delayed?,@SouthwestAir heyo! What is causing flight 1836 ewr to hou to be delayed?
568433716206436353,negative,1.0,Cancelled Flight,0.6347,Delta,tickets were confirmed and sent out. find out today that they cancelled flightled our tickets months ago and never sent an email #jetblue,@JetBlue tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue
570177745759678466,neutral,1.0,,,American,"ps, i was right.","@AmericanAir Ps, I was right."
569198999904886784,negative,1.0,Customer Service Issue,1.0,US Airways,undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses #usairwaysfail,@USAirways undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses #usairwaysfail
569718205524127745,positive,1.0,,,Delta,thank you for getting me home. and despite all odds i have reunited with my delinquent southwest luggage. now homeward,@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward
568157634999783424,neutral,1.0,,,Delta,is it true there's a new a320 livery and a new website...?!,@JetBlue is it true there's a new A320 livery and a new website...?!
570060649780400128,negative,1.0,Flight Booking Problems,0.7033,American,it's not allowing me to book available seats,@AmericanAir @nrosenb1 It's not allowing me to book available seats
569613113718218752,negative,1.0,Can't Tell,0.6447,Southwest,"your ""complimentary"" hotel vouchers are bs! $79 a night for the crappiest hotel ever! i wouldn't wish this on my worst enemy!","@SouthwestAir your ""complimentary"" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!"
570188115077259266,negative,1.0,Customer Service Issue,0.6663,American,especially during a death in the family and still no solution. 96 hours and counting...thanks,@AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks
567820713156943872,positive,0.6632,,,Southwest,el paso deals....may❤❤❤😍🌏,@SouthwestAir El Paso deals....May❤❤❤😍🌏
569910774556004352,negative,1.0,Customer Service Issue,1.0,American,i need help! i'm trying to cancelled flight a flight before it takes off but i can't get a hold of anyone because all lines are busy.,@AmericanAir I need HELP!  I'm trying to Cancelled Flight a flight before it takes off but I can't get a hold of ANYONE because all lines are busy.
569534882952716288,negative,1.0,Flight Attendant Complaints,1.0,United,employee=faceless. don't throw them under the bus. starts with management. i'm almost a million miler and own my own company. 1/2,@united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2
569948241116016641,negative,1.0,Customer Service Issue,1.0,American,"2 hours now! no i'm not patient. why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold","@AmericanAir 2 hours now!  No I'm not patient.  Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold"
569176969872605184,negative,1.0,Cancelled Flight,1.0,Southwest,"are any flights leaving dc today? flight was cancelled flightled, been on hold for over an hour.","@SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour."
570160120698679296,negative,1.0,Customer Service Issue,0.6975,United,"customer service is atrocious! you have disrupted my travel plans, you have lost my luggage and it is impossible to talk to a human","@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN"
568772817598050304,negative,1.0,Can't Tell,1.0,Southwest,"yeah... that's not what happened. i'm really pissed. this is the kind of thing i expect from us or austrian, not you.","@SouthwestAir yeah... that's not what happened. I'm really pissed. This is the kind of thing I expect from US or Austrian, not you."
568270132956409857,positive,0.6354,,,United,did i win :),@united did I win :)
568949828518084608,neutral,0.6701,,0.0,Southwest,-17mph winds and would do anything to be in florida right now.. help a sister out!!,@SouthwestAir -17mph winds and would do anything to be in Florida right now.. help a sister out!!
569153071093297152,neutral,0.6842,,0.0,Southwest,how can we get refund instead of credit for flight that you cancelled flightled? we couldn't switch to a flight tomorrow.,@SouthwestAir How can we get refund instead of credit for flight that you Cancelled Flightled? We couldn't switch to a flight tomorrow.
568064382627921920,negative,1.0,Late Flight,1.0,Delta,i was not allowed to drop my bag off for my flight that i was running 10min late flight for. turns out it left over an hour late flight.,@JetBlue I was not allowed to drop my bag off for my flight that I was running 10min Late Flight for. Turns out it left over an hour Late Flight.
569262517333196800,negative,0.7036,Customer Service Issue,0.7036,Southwest,yes. hung up and called a different number.,@SouthwestAir yes. Hung up and called a different number.
570304912468402177,negative,0.6667,Can't Tell,0.3333,United,you think you boarded flight au1066 too early? i think so.,@united you think you boarded flight AU1066 too early? I think so.
568850852909342720,negative,1.0,Flight Booking Problems,0.6806,United,splitting up my flights quadruples the price,@united splitting up my flights quadruples the price
567783802492420096,positive,0.69,,,Southwest,"haha, thanks for the explanation","@SouthwestAir haha, thanks for the explanation"
570175202807586816,negative,1.0,Customer Service Issue,1.0,United,hence why i've been asking for the customer service phone number so i can speak to a real person to get this sorted out,@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out
568170198433460224,negative,1.0,Can't Tell,1.0,United,"#vegan meals can be more creative than noodles, peas, and zukes. non-vegan yogurt is not acceptable for a vegan. can you do better?","@united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?"
569977521690669056,negative,1.0,Bad Flight,1.0,American,most disgusting chicken entree i've ever seen. your standards have seriously nosedived. #newamerican,@AmericanAir most disgusting chicken entree I've ever seen.  Your standards have seriously nosedived. #NewAmerican http://t.co/56eSsfOOwt
569865827274657792,negative,1.0,Can't Tell,0.6919,United,"you failed me last week at iah. next intl trip on delta. small ual flight from lax booked, that's it!","@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!"
568630453521022976,negative,0.6726,Customer Service Issue,0.3429,United,understanding the situation we waited and it was opened until 10:30pm,@united understanding the situation we waited and it was opened until 10:30pm
568772614639845377,negative,1.0,Lost Luggage,1.0,Southwest,glad to see you know how to keep the money in your own pockets. 'thanks' for the voucher in return for lost bag.,@SouthwestAir  Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag.
570280800244994048,positive,1.0,,,Southwest,i agree! rt : one airline is the fly-away favorite at dia #9newsbusiness,@SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA  #9NEWSBusiness http://t.co/o3WlaInImY
569857446371438592,negative,1.0,Customer Service Issue,0.7167,American,phone just disconnects if you stay on the line. need to checkout of hotel in 2 hrs &amp; have no place to go. can't keep calling.,@AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs &amp; have no place to go. Can't keep calling.
569246231500685314,negative,1.0,Lost Luggage,1.0,US Airways,"to a booked hotel for the night so i had to find him a room at midnight. then say his bags will be on the plane, but can't (2/3)","@USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2/3)"
569925709025509376,negative,1.0,Lost Luggage,1.0,US Airways,"very frustrated, checked bag in logan, was not given a luggage ticket,now luggage is lost &amp; no ownership from","@USAirways Very frustrated, checked bag in Logan, was not given a luggage ticket,now luggage is lost &amp; no ownership from @USAirways"
568676876866224128,negative,1.0,Customer Service Issue,1.0,United,#onlyinamerica. 18 days and not a word from #unitedairlines #customerservices. bad pr guys.,@united #onlyinAmerica. 18 days and not a word from #unitedairlines #customerservices. Bad PR guys.
567886091975462912,negative,1.0,Customer Service Issue,0.6537,United,"rude cust ser agents busy chatting, then yelled bc i took pic. put me stdby when seat. diff agent gave me seat 30min late flightr. platinum","@united rude cust ser agents busy chatting, then yelled bc I took pic. Put me stdby when seat. Diff agent gave me seat 30min Late Flightr. Platinum"
569899522152726529,neutral,0.6671,,0.0,American,lost black wallet at #dallasairport.i was on flight 2208 to cle.would appreciate ur help. last i used it at on a20.,@AmericanAir Lost black wallet at #DallasAirport.I was on flight 2208 to CLE.Would appreciate ur help. Last I used it at @Starbucks on A20.
569730861593010176,negative,1.0,Customer Service Issue,1.0,American,i've been on hold with international award reservations for almost 2 hours. 800-433-7300 keeps calling me. what is going on?,@AmericanAir I've been on hold with international award reservations for almost 2 hours. 800-433-7300 keeps calling me. what is going on?
568204138091307008,negative,1.0,Bad Flight,0.6987,United,", ua1641 ewr-mco 17 feb wifi never connected but allowed me to purchase access twice &amp; charged me. who do i need to file claim with?","@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice &amp; charged me. Who do I need to file claim with?"
569493077368422400,negative,1.0,Cancelled Flight,0.6703,Southwest,you cx'ed almost the entire east coast flights all other planes are taking off any traveling fine i need to get to nev asap,@SouthwestAir you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP
569252657967341569,negative,1.0,Can't Tell,0.7114,Delta,"it is physically impossible to make it to the airport, and our flight is scheduled to leave in less than 3 hours.","@JetBlue It is physically impossible to make it to the airport, and our flight is scheduled to leave in less than 3 hours."
569713111537717248,negative,1.0,Can't Tell,0.34299999999999997,US Airways,"#phl why does it take an hour to offload bags, especially after taking 30+ min to get a jetway to get off plane after landing?","@USAirways #PHL why does it take an hour to offload bags, especially after taking 30+ min to get a jetway to get off plane after landing?"
568608718994026496,negative,1.0,Lost Luggage,1.0,Virgin America,"my luggage is gone. i've filed my paperwork, promised a call/email. still no resolution or response from central luggage.","@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage."
568885498464374785,negative,0.6706,Customer Service Issue,0.6706,United,"i'm fully aware, it's just that your rules are harsh toward the client. especially since you're going to resell my seat for more $.","@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $."
569596652622721024,negative,1.0,Late Flight,1.0,American,but eagle is always late flight,@AmericanAir But Eagle is always Late Flight
570205917024628736,positive,1.0,,,American,excellent! love you guys! if it is first class i'll hug ya'll! see you shortly!,@AmericanAir excellent!  Love you guys!  If it is first class I'll hug ya'll!  See you shortly!
569321739093614592,negative,1.0,Cancelled Flight,1.0,United,pay for my hotel.... i'm a broke student #help,@united Pay for my hotel.... I'm a broke student #help
569741854565998593,negative,1.0,Late Flight,0.6981,American,err 2 hour wait time for the exec. plat. line?,@AmericanAir Err 2 hour wait time for the Exec. Plat. line?
570083397873373184,negative,1.0,Flight Attendant Complaints,1.0,United,"in ord, waited 20 min after crew members left before gate items came. flight attendant sarcastically said good luck and walked away.","@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away."
568442711910576128,positive,1.0,,,Southwest,friendliest employees,@SouthwestAir @FortuneMagazine friendliest employees
569903725449322496,neutral,0.6838,,,US Airways,"yes, i made the flight and got my workout in too.","@USAirways @HutchinsJim Yes, I made the flight and got my workout in too."
568501293079248896,negative,1.0,Customer Service Issue,0.6759,US Airways,"i'm not patient. i'm annoyed. if you can't book this travel online, then you shouldn't make people wait on the phone.","@USAirways I'm not patient. I'm annoyed. If you can't book this travel online, then you shouldn't make people wait on the phone."
569731306092961792,negative,0.6632,Customer Service Issue,0.6632,US Airways,number or email? that's the purpose of sending you a tweet?,Number or email? That's the purpose of sending you a tweet? @USAirways
569531827989454848,negative,1.0,Customer Service Issue,0.6539,United,two hour delay for a plane that was visible from the airport. so far terrible customer service. #neveragain,@united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain
568524550251479040,negative,1.0,Customer Service Issue,0.7,United,"that's what i tried to do, but when entering email into 2nd device made email typo. no way to fix it &amp; no option to log out/in!!!","@united that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it &amp; no option to log out/in!!!"
569177080014901248,neutral,1.0,,,United,i got it now. wouldn't let me log on with my email. thx. here's hoping for dtw-ase without issue today,@united I got it now. Wouldn't let me log on with my email. Thx. Here's hoping for dtw-ase without issue today
570050891929280512,positive,1.0,,,United,"despite shaky connections, looks like i'll get home tonight. great job, - was touch and go for a while..","@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while.."
567871780188061696,negative,1.0,Customer Service Issue,1.0,United,"you allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag. #flyunited","@united You allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag.
#flyunited"
569901512190767105,negative,1.0,Late Flight,0.664,United,ha… you rebooked me in to an 11 hr layover &amp; are robbing me of a night with my family. too late flight for that. just fly on time for once.,@united Ha… you rebooked me in to an 11 hr layover &amp; are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once.
569262088008417280,negative,0.6989,longlines,0.3548,Southwest,flight 2646. four hours in the plane on the ground at bwi.,@SouthwestAir Flight 2646.  Four hours in the plane on the ground at BWI.
567791182199197697,positive,1.0,,,Southwest,your employees were great!,@SouthwestAir your employees were great!
568711179318779904,neutral,0.6559999999999999,,0.0,Delta,eta for flight 802 into orlando this morning,@JetBlue ETA for flight 802 into Orlando this morning
568546837231042560,neutral,1.0,,,Delta,has d.c. thinking about summer with new nantucket service - digital journal,@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Digital Journal http://t.co/urcyfcp2Lx
569196701401128961,negative,1.0,longlines,0.6275,US Airways,enormous lines at customer service and two agents what kind of service is that ..,@USAirways enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh
569644070470963201,negative,1.0,Cancelled Flight,1.0,American,"been a very long day in philly...12:13pm flt to ord cancelled flighted with no notice, no message, no email. not nice for we platinums.","@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email.  NOT NICE FOR WE PLATINUMS."
567812369902133248,negative,1.0,Flight Attendant Complaints,0.6706,US Airways,your staff members are looking at me like i have two heads. check your own websites!!!,@USAirways @AmericanAir Your staff members are looking at me like I have two heads. Check your own websites!!! http://t.co/8Hh0c63TIe
569976030603059200,positive,1.0,,,Southwest,love southwest. you guys have been good to me!,@SouthwestAir Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH
567855470142197760,neutral,1.0,,,United,is it possible to upfare to p a segment where i have a gpu waitlisted?,@United is it possible to upfare to P a segment where I have a GPU waitlisted?
569483303067131905,negative,1.0,Late Flight,1.0,US Airways,you are 0 for 3 so far in on-time flights on this vacation.,@USAirways You are 0 for 3 so far in on-time flights on this vacation.
570257631778107392,negative,1.0,Late Flight,0.3505,Southwest,mins and no answer. my wife and baby need to get on that flight. she arrived 2 hrs prior. please help. venetia crook,@SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook
567731598871642112,negative,1.0,Customer Service Issue,0.3684,Southwest,thank you. i was given this same reply 2 years ago. can you direct me to an area i can learn more about the improvements?,@SouthwestAir thank you. I was given this same reply 2 years ago. Can you direct me to an area I can learn more about the improvements?
569604909571678208,negative,1.0,Customer Service Issue,1.0,American,....i am on attempt #6 and hour #10 of calling and being put on hold. not feeling confident that i will ever get through...,@AmericanAir ....I am on attempt #6 and hour #10 of calling and being put on hold.  Not feeling confident that I will ever get through...
570247839563034624,neutral,0.6804,,0.0,United,is there an email address i can reach? too long for a dm.,@united is there an email address I can reach? Too long for a DM.
570299642887442433,positive,0.6809,,,Southwest,thx. make it right. help meagan fouty brancato fl#2771 dfw gate 4 preboard w/kids - b4 group a please. please.,@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w/kids - b4 group A please. Please.
569338341306572800,neutral,0.6745,,,United,yes. on a nonstop to memphis tomorrow morning. with the snow coming in i got my fingers crossed it will go.,@united yes. On a nonstop to Memphis tomorrow morning. With the snow coming in I got my fingers crossed it will go.
568863902106320896,negative,1.0,Customer Service Issue,1.0,US Airways,it's painful being on hold to you!! really 25 minutes to change a flight!!,@USAirways it's painful being on hold to you!! Really 25 minutes to change a flight!! http://t.co/ocqk0JFXuA
567894187900710912,neutral,0.6388,,,United,"great, thank you!! i'll send it now.","@united Great, thank you!! I'll send it now."
569244202225307648,neutral,1.0,,,United,so what's allowed or what's not allowed to be carried in my checked baggage?,@united So what's allowed or what's not allowed to be carried in my checked baggage?
569884756684476416,negative,1.0,Can't Tell,0.6556,American,- and had a flight from chicago to buffalo about an hour before our flight -- do they not care about safety?,@AmericanAir - And @AirSouthwest  had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety?
569710964712411136,positive,0.6549,,,Southwest,ty for your consideration!,@SouthwestAir TY for your consideration!
569507632509267968,negative,0.6862,Can't Tell,0.3533,US Airways,but have to return car to clt can i skip my flgjt back tonight from gso to clt and pick up at clt to fll i was told yes,@USAirways  but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes
570013961808187393,negative,1.0,Lost Luggage,1.0,US Airways,"i have and you have not been able to locate them, its insane. i trust you and pay you to look after my things and you lost them.","@USAirways i have and you have not been able to locate them, its insane. i trust you and PAY you to look after my things and you lost them."
569882324713783296,negative,1.0,Cancelled Flight,1.0,US Airways,"cancelled flights flight tampa to philadelphia today due to runway conditions yet tonnes of usairways flights landing there today, explain!","@USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!"
569212570478911489,positive,0.7081,,,Virgin America,like,@VirginAmerica Like http://t.co/VPqEm31XUQ
569915248620150786,neutral,1.0,,,American,will my us air points now be combined with yours?,@AmericanAir Will my us air points now be combined with yours?
569700696624246785,positive,1.0,,,American,"ltaljx, from dca to oma this morning. all of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks","@AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks"
569623961224351744,neutral,1.0,,,American,your message was delayed i just responded,@AmericanAir your message was delayed I just responded
569825133705216001,negative,1.0,Flight Attendant Complaints,1.0,US Airways,the only time i tweet is to tell you how horrible you're attendants are. flight 3841 to lga. i feel in jail,@USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail
567770347065384960,positive,0.657,,,Southwest,"i got a flight at 11:55am on thursday but looking for something tomorrow, anything available?","@SouthwestAir I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available?"
569603641767792641,positive,1.0,,,Delta,thank you guys! you are the best! 🙌✈️,@JetBlue thank you guys! You are the best! 🙌✈️
570072031502340096,negative,0.6827,Late Flight,0.6827,American,what is going on with the flight 2417? it has been delay a lot .,@AmericanAir what is going on with the flight 2417? It has been delay a lot .
570244951914782721,positive,0.6429,,0.0,Delta,"you don't need to cut services, charge more and give a better flying experience. that's why i use jet blue in the first place","@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place"
567896872892899330,negative,1.0,Late Flight,0.3511,US Airways,i'm sick of living in an airport!! #getittogether,@USAirways I'm sick of living in an airport!! #getittogether
569447456896917505,positive,1.0,,,Delta,"“: good morning, sylvie! have a great flight! #yourock” &gt; thank you #jetblue! #jetbluerocks","“@JetBlue: @sylvie75015 Good morning, Sylvie! Have a great flight! #yourock” &gt; Thank you #JetBlue! @mxo42 @henrikwagner73 #JetBlueRocks"
569709552721141764,negative,1.0,Flight Booking Problems,0.3406,American,- i am platinum. i am flying usair and they have stranded me in clt. not answering phones. did not rebook me. please help?,@AmericanAir - I am Platinum.  I am flying USAir and they have stranded me in CLT.  Not answering phones. Did not rebook me.  Please help?
568891505869344770,negative,1.0,Bad Flight,0.6787,US Airways,how about checking the plane before having everyone board the plane? #pissed,@USAirways how about checking the plane before having everyone board the plane? #pissed
569691533101780992,negative,0.6111,Can't Tell,0.3259,American,ok. pilots are looking for agents - they jumped out / flt 5350 #dfw / this is crazy,@AmericanAir ok. Pilots are looking for agents  - they jumped out / FLT 5350 #DFW / this is crazy
569966563245367297,negative,0.6939,Cancelled Flight,0.3571,United,in the process of recovering their car rental - condo rental $ in florida. they called #united for an alternate flight #noanswer,@united In the process of recovering their car rental - condo rental $ in Florida. They called #United for an alternate flight #NOANSWER
568278516309090304,neutral,0.6804,,,Delta,could i get a free flight to vegas since it's my bday😏☺️,@JetBlue could I get a free flight to Vegas since it's my bday😏☺️
568385676737167360,positive,1.0,,,Delta,thanks!,@JetBlue Thanks!
570026470741032961,negative,0.642,Late Flight,0.642,American,"just took off. sitting with someone who is scheduled on buenos ares out of jfk,not sre if he will make it. r thy holding plane?","@AmericanAir Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane?"
567864523585118208,negative,1.0,Cancelled Flight,1.0,US Airways,"delayed my flight 3 times before cancelled flighting it, had angry and rude workers, and are now providing no helpful service at all","@USAirways delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all"
568552775325364224,negative,1.0,Customer Service Issue,1.0,Delta,"sent an email more than 24 hours ago asking a few questions, still no response. need answers before (hopefully) flight booking problems flight...","@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight..."
569219456506814464,negative,1.0,Bad Flight,0.7231,Southwest,horrible flight!,@SouthwestAir horrible flight!
568788947859607552,negative,1.0,Can't Tell,0.7042,United,. thanks for the reply. i saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. shrug.,.@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.
569903058299199488,negative,1.0,Customer Service Issue,1.0,American,the flight i'm trying to change is in 4 hours and i've been trying to reach an agent for 72 now. this is unbelievable.,@AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE.
570039756731494400,neutral,1.0,,,United,"hi, when do direct flights from houston to reno begin? don't see any days in march?","@united @RenoAirport hi, when do direct flights from Houston to Reno begin?  Don't see any days in March?"
569546412121202689,negative,1.0,Late Flight,1.0,United,"once again you guys didn't let me down, a four hour delay to honolulu from houston, thanks for the train wreck of issues now coming","@united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming"
569740316577632256,negative,1.0,Lost Luggage,1.0,United,24 hrs since flight landed and zero info on my missing bag? rough eta would be hugely helpful + restore some confidence,@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence
567872810770657280,positive,1.0,,,Southwest,thanks for your assistance..you guys rock!!💯,@SouthwestAir thanks for your assistance..you guys ROCK!!💯
567767251383808000,negative,1.0,Flight Booking Problems,0.3571,United,i don't need to make any changes. i reserved my seats when i bought my tickets and there was an error &amp; now there are no comp seats,@united I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error &amp; now there are no comp seats
568616034384498688,negative,0.7023,Can't Tell,0.3755,Delta,the pilot just stated that after 22 years of flying he has never experienced anything like this. #gettingoffplane,@JetBlue the pilot just stated that after 22 years of flying he has never experienced anything like this. #gettingoffplane
569532566610571265,positive,0.67,,0.0,Delta,things happen it's ok just wish i was on the beach and not in the airport,@JetBlue things happen it's ok just wish I was on the beach and not in the airport
569006176186183680,negative,1.0,Customer Service Issue,1.0,US Airways,so am i supposed to discuss this matter with a computer? #badcustomerservice #airlines #dividendrewards,@USAirways so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards
569920723038416897,negative,1.0,Cancelled Flight,1.0,American,now the second flight i was put on was cancelled flightled with no explanation!! missed my first meeting!!#outraged😡😡,@AmericanAir now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged😡😡
569626388610859008,negative,1.0,Customer Service Issue,0.6568,American,i have been on hold 3 hours. 2 seconds of it with a rude agent.,@AmericanAir I have been on hold 3 hours.  2 seconds of it with a rude agent.
567758248481415170,neutral,0.6831,,,Delta,good. i want extra peanuts on my flight then. lol. #jvmchat,@JetBlue @roxydigital Good. I want extra peanuts on my flight then. lol. #JVMChat
567741610373685250,neutral,0.7067,,0.0,Southwest,any idea on flights to nashville tomorrow being clear or cancelled flightled,@SouthwestAir any idea on flights to Nashville tomorrow being clear or Cancelled Flightled
568084748020649984,neutral,1.0,,,Southwest,my birthday is february 24th which is the date of the imagine dragons in flight concert btw,@SouthwestAir my birthday is February 24th which is the date of the imagine dragons in flight concert btw
569263677234388993,neutral,1.0,,,US Airways,what about aa miles for usair flights booked through american?,@USAirways what about AA miles for USAir flights booked through American?
568483591623208961,neutral,1.0,,,Virgin America,i would like help with some flights please.,@VirginAmerica i would like help with some flights please.
569501556275605506,positive,1.0,,,Delta,"done, thank you!","@JetBlue done, thank you!"
569372837854756864,negative,1.0,Customer Service Issue,0.6705,US Airways,5 hours on hold ... safe to say no one is working .,@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .
569485322431696896,negative,1.0,Customer Service Issue,0.6753,US Airways,been on hold 2+ hours trying to reschedule cancelled flightled dca-bos flight. can anyone help?,@USAirways been on hold 2+ hours trying to reschedule Cancelled Flightled DCA-BOS flight. Can anyone help?
570224618272731136,negative,1.0,Can't Tell,0.7029,Southwest,25 year customer but i am 6 3 and those lost 2 or 3 inches really hurt every time the person in front shifts he raps my knees,@SouthwestAir 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt  every time the person in front shifts he raps my knees
567740211384168448,positive,1.0,,,Delta,"tough choices but i did all simultaneously! as a business traveler, best experience in a long time. #wishmyflightwaslonger #what","@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what"
569622243526909952,negative,1.0,Customer Service Issue,1.0,American,are you kidding? you don't think i've done that?? i've called dozens of times &amp; it tells me to call back &amp; hangs up.,@AmericanAir Are you kidding? You don't think I've done that?? I've called dozens of times &amp; it tells me to call back &amp; hangs up.
568883108377808896,neutral,1.0,,,United,"if i had a ticket refunded which i purchased, for my brother to fly...could i then used the refunded credit for me to fly? respond","@united if I had a ticket refunded which I purchased, for my brother to fly...could I then used the refunded credit for me to fly? Respond"
569167514300784640,negative,1.0,Customer Service Issue,1.0,US Airways,! the worst in customer service. ! calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer,@USAirways  ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer
568833970143698944,negative,1.0,Customer Service Issue,1.0,US Airways,saddens me that my first tweet - ever - has to be a complaint about customer service.,@USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service.
568645962425446401,negative,1.0,Customer Service Issue,0.6809,United,"hey, left my computer bag, w/computer inside, in united, filed online report, no response","@united hey, left my computer bag, w/computer inside, in United, filed online report, no response"
569260280687005697,negative,1.0,Cancelled Flight,1.0,Southwest,are ur flight still cancelled flight from nashville tn today and tomorrow to dallas tx? i been waiting on phone to ur office for 40 min.,@SouthwestAir are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min.
568092044964421632,neutral,0.6437,,0.0,United,one last thing....united club crackers...nabisco?? where are the pepperidge farms?,@united one last thing....United club crackers...nabisco?? Where are the Pepperidge Farms?
569926945535860736,positive,1.0,,,Delta,"very excited, for the first time this sunday, march 1 i get to fly #jetblue flight 123 #mint from jfk. looking forward :-)","@JetBlue Very excited, for the first time this Sunday, March 1 I get to fly #JetBlue flight 123 #Mint from JFK. Looking forward :-)"
568818328132841472,negative,1.0,Flight Attendant Complaints,0.7223,US Airways,"the two women workng phl bag check term c @ 11:30 et should be fired for being rude, pushy and treating customers with disrespect","@USAirways the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect"
568116430966648833,negative,1.0,Flight Booking Problems,0.3592,Southwest,"why would i want to when the last time i did, you screwed me out of my early boarding that i paid for.","@SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR."
569278858123300864,positive,0.6787,,,United,i see. thanks for explaining.,@united I see. Thanks for explaining.
570019459244691456,negative,1.0,Lost Luggage,0.3708,US Airways,i have been patient.. especially the first time. i will never fly with you again,@USAirways i have been patient.. especially the first time. i will never fly with you again
569771711408644096,positive,1.0,,,US Airways,on a happy note our 719 crew is wonderful. can't say enough great things about our pilot. he's doing all he can for us.,@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.
569895516139421696,negative,1.0,Customer Service Issue,0.6379,American,"and a complete lack of faith in your companies. it's really a shame that you think telling me ""it's been a challenging""","@AmericanAir @united and a complete lack of faith in your companies. It's really a shame that you think telling me ""it's been a challenging"""
568370280415899648,negative,0.6381,Can't Tell,0.6381,United,thx. come hell or high water...,@united thx. Come hell or high water...
567796863467839488,neutral,0.6831,,0.0,Virgin America,how come abc is the only one of the network channels you don't have?,@VirginAmerica how come ABC is the only one of the network channels you don't have?
567802781877407744,positive,1.0,,,US Airways,thanks!,@USAirways thanks!
569621527911485440,negative,1.0,Customer Service Issue,1.0,American,your service is horrible. i can't get a straight answer from your ground agents.,@AmericanAir your service is horrible. I can't get a straight answer from your ground agents.
568589551477886977,negative,1.0,Late Flight,0.6709999999999999,United,i'd rather have the truth about my flight than be forced to sit here all day. trying to get home to this.,@united I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF
568234670166568960,negative,0.6838,Lost Luggage,0.3419,United,yes i have,@united yes I have
570215711416537088,negative,1.0,Bad Flight,0.3456,Southwest,"i ""heart"" southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations.","@SouthwestAir I ""heart"" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations."
568299749121654784,neutral,0.6577,,,Southwest,so i saw the promo for a-list when i was on a plane this monday. i fly two more times in the qualification period. 1/2,@southwestair so I saw the promo for A-List when I was on a plane this Monday. I fly two more times in the qualification period. 1/2
569618309357940737,neutral,0.6427,,,Delta,the fact that #chrishasmadeusblush isn't trending is how you know i'm loyal ;),@JetBlue the fact that #ChrisHasMadeUsBLUSH isn't trending is how you know I'm loyal ;)
569995706909503488,positive,1.0,,,United,thank you!,@united Thank you!
567788578026311680,positive,1.0,,,US Airways,that's why u guys are my #1 choice.,@USAirways that's why u guys are my #1 choice.
567735186881003520,neutral,1.0,,,US Airways,how can i change without penalty and not have to call customer service,@USAirways How can I change without penalty and not have to call customer service
568559216912416768,neutral,1.0,,,Southwest,you're going to compensate us for the two plane changes in atlanta right?,@SouthwestAir you're going to compensate us for the two plane changes in Atlanta right?
569273769652576256,negative,1.0,Customer Service Issue,1.0,Southwest,"officially a customer support game of wills... 2hr30 on hold... who's the loser here? oh yeah, that's me.","@SouthwestAir Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah, that's me."
569024126641311744,negative,1.0,Lost Luggage,1.0,United,- after having to now tag my own bags at the airport i was hoping they would actually arrive with me - here's hoping they arrive,@united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive
569651226280751105,negative,1.0,Late Flight,1.0,American,there is a full flight of customers sitting on the plane waiting for baggage to be loaded on aa 356 in dfw - why? 2 hour delay,@AmericanAir there is a full flight of customers sitting on the plane waiting for baggage to be loaded on AA 356 in DFW - why? 2 hour delay
569908175953993728,negative,1.0,Can't Tell,0.3481,United,we had four scheduled flights on this reservation and literally did not take one! unreal,@united we had four scheduled flights on this reservation and literally did not take one! Unreal
569881379825164288,negative,1.0,Customer Service Issue,1.0,American,how can i get travel question answered quickly... online and calling not helping with this busy day,@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day
569343186046332928,negative,0.6779999999999999,Bad Flight,0.3522,United,can you increase the legroom? : how airlines compare via,@United Can you increase the legroom? : How airlines compare http://t.co/diUfep8n2q via @CNNMoney
569077766022246400,negative,1.0,Late Flight,0.6689,United,already missed connection... ua 495,@united already missed connection... UA 495
567788514952368129,positive,1.0,,,Southwest,thank you for the vouchers after the long wait on the runway saturday night at bwi! i really appreciate it! #swfan,@SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan
570263448828780547,positive,1.0,,,American,great customer service thanks,@AmericanAir great customer service thanks
569939301301153792,negative,0.6563,Customer Service Issue,0.3437,US Airways,"really need help asap, so please make it quick. thx.","@usairways really need help asap, so please make it quick. Thx."
569663735217971200,negative,1.0,longlines,0.633,American,i do not want to stay overnight at this airport! i have been here since 11 am this morning!,@AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning!
569347118034501632,positive,0.6593,,0.0,United,what a really great &amp; flattering story about you! you should be very proud :) (via ),@united What a really GREAT &amp; FLATTERING story about you! You should be very proud :) http://t.co/7br5t5QCXk (via @ParachuteGuy)
568432638823772160,negative,1.0,Late Flight,1.0,Southwest,great. my flight is delayed three hours. now my friend has to wait for me at the airport for hours on her birthday. 😒👎,@SouthwestAir great. My flight is delayed three hours. Now my friend has to wait for me at the airport for hours on her birthday. 😒👎
568214541852495872,neutral,1.0,,,Southwest,i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox,@SouthwestAir i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox
569154174929244162,negative,1.0,Late Flight,0.7072,US Airways,"flight 813 dca to clt stuck waiting on clt atc. cmon #faa missing flt 826 clt to mbj, hope you can rebook me! 816?","@USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816?"
569678544869199872,negative,1.0,Customer Service Issue,1.0,American,that's the number i called -it wouldn't let me speak to an agent because of the issues with weather today,@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today
569629822789365761,negative,1.0,longlines,0.3582,American,"second, she sat on the tarmac for 3 hrs only to be told it would be 30 mins","@AmericanAir second, she sat on the Tarmac for 3 hrs only to be told it would be 30 mins"
569313006406012928,positive,0.6768,,,Delta,"ok, thank you.","@JetBlue OK, thank you."
568382780251480064,neutral,0.6639,,0.0,Delta,any concern about cancelled flightled flights due to the cold weather in nj saturday am? do you cancelled flight at 0 degrees?,@JetBlue any concern about Cancelled Flightled flights due to the cold weather in NJ Saturday am? Do you Cancelled Flight at 0 degrees?
569287399131389953,neutral,0.6522,,,United,lmfao,@united @ehsanisMpowered lmfao
569663687948181504,negative,1.0,Customer Service Issue,0.3849,American,trying to rebook a flight with you because of cancelled flightlation is a nightmare. i was hung up on once. can you help me rebook?,@AmericanAir Trying to rebook a flight with you because of Cancelled Flightlation is a nightmare.  I was hung up on once. Can you help me rebook?
569601913832022016,negative,1.0,Flight Attendant Complaints,0.6735,US Airways,ill never fly you again due to the emotional &amp; financial stress you have caused me because of one of your staff members errors.,@USAirways Ill never fly you again due to the emotional &amp; financial stress you have caused me because of one of your staff members errors.
568481836290220033,negative,1.0,Customer Service Issue,0.6957,US Airways,over an hour now and still no one at the yuma counter,@USAirways over an hour now and still no one at the Yuma counter
568829852721106944,negative,1.0,Bad Flight,0.6342,Southwest,very frustrated. bought early bird at 6:30am on day tickets were released and got mid-b ticket. spend $50 for nothing,@SouthwestAir very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing
569603669114511360,negative,0.6598,Bad Flight,0.3608,United,is offering to reroute my sfo flight to lax. might be geography class time.,@United is offering to reroute my SFO flight to LAX. Might be geography class time.
569096740676222976,positive,1.0,,,Delta,today my family gets to experience #mosaic status w/ me! #lifeisgood,@JetBlue today my family gets to experience #mosaic status w/ me! #LifeIsGood
569365818229829632,negative,1.0,Late Flight,1.0,Delta,i'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate,@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate
570099970742886400,negative,1.0,Customer Service Issue,0.6748,American,tsa. when i tried to check in the things i've bought your people told me it was late flight to do it. so... i want my things back,@AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back
568649837610037248,negative,0.6635,Can't Tell,0.6635,United,i think we both have the same status (nothing). i think there was a bug in your search system.,@united I think we both have the same status (nothing). I think there was a bug in your search system.
569573843825790976,positive,1.0,,,Delta,'s flight flight booking problems experience is pretty great!,@JetBlue's flight Flight Booking Problems experience is pretty great!
568176902801735680,negative,1.0,Can't Tell,0.7021,United,thanks i'll fill out the form that no one reads or responds to.,@united thanks I'll fill out the form that no one reads or responds to.
569567252363812864,negative,1.0,Customer Service Issue,1.0,US Airways,your service in philly is unacceptable. look into better service✌️ a 16 yr old shouldnt have a hard time,@USAirways your service in Philly is unacceptable. Look into better service✌️ a 16 yr old shouldnt have a hard time http://t.co/WDAKTmr7Mj
568139299021041664,negative,0.6731,Cancelled Flight,0.6731,Southwest,bad weather and multiple cancelled flighted flights has us all scared! noted for next time.,@SouthwestAir bad weather and multiple Cancelled Flighted flights has us all scared!  Noted for next time.
570244910563110912,negative,1.0,Can't Tell,0.6845,American,i guess i was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked,@AmericanAir I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked
568458185071132672,negative,1.0,Bad Flight,0.6923,Southwest,this inflight wifi is the absolute worst. i'd be willing to have paid double for dialup speeds... #flight7,@southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds...  #Flight7
567785752751505412,neutral,1.0,,,Delta,what is the name of this tailfin?,@JetBlue what is the name of this tailfin? http://t.co/qxV45MV0Ug
568553101587832832,positive,0.7065,,0.0,Southwest,"nvm, gate said they're holding connections. thanks for quick response!","@SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!"
569927288751587328,negative,1.0,Can't Tell,1.0,Delta,stop. using.this.word. if. you're. a. company. rt : our fleet's on fleek.,STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http://t.co/Fd2TNYcTrB
569604655166009345,negative,1.0,Flight Attendant Complaints,1.0,United,you were doing so well until the phl-sfo flight yesterday. major miss. unfriendly premier cabin crew. baggage cluster at sfo.,@United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO.
569900784965554176,negative,0.7123,Flight Booking Problems,0.7123,American,can you add my ktn to an existing reservation? it's not letting me add it online....,@AmericanAir Can you add my KTN to an existing reservation? It's not letting me add it online....
568158656522539008,negative,0.6735,Can't Tell,0.6735,United,"feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. i'm not a grown man but tears happened","@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened"
569198480226439168,negative,1.0,Customer Service Issue,1.0,US Airways,i've been on hold for over 2 1/2 hours - there has to be an easier way to cancelled flight/get a refund... 😑😩,@USAirways I've been on hold for over 2 1/2 hours - there has to be an easier way to Cancelled Flight/get a refund... 😑😩 http://t.co/Cm4roIypc2
568073860911927296,negative,1.0,Late Flight,1.0,US Airways,"my flight was delayed and rerouted, and not so much as a ""sorry for your inconvenience"" from the check-in agent? #notimpressed","@USAirways My flight was delayed and rerouted, and not so much as a ""sorry for your inconvenience"" from the check-in agent? #notimpressed"
570097604182351872,negative,0.6576,Can't Tell,0.3723,American,it's sad how i can't afford any long distance trips though. :/,@AmericanAir It's sad how I can't afford any long distance trips though. :/
570099762709581824,neutral,0.7065,,0.0,United,yes i do.,@united yes I do.
569548355489148928,negative,1.0,Late Flight,1.0,US Airways,just informed of three hour delay. pick up the phone and get me on another flight!,@USAirways just informed of three hour delay. Pick up the phone and get me on another flight!
569962417876131840,neutral,1.0,,,Delta,"ceo battles to appease passengers, investors - toledo blade","@JetBlue CEO battles to appease passengers, investors - Toledo Blade http://t.co/R4xJXQRX1z"
568944962311626752,neutral,1.0,,,Delta,266 at lgb in sunny so cal,@JetBlue 266 at LGB in Sunny So Cal http://t.co/V015PK7DSi
569216245574311936,neutral,1.0,,,United,flights taking off from iad this afternoon?,@united flights taking off from IAD this afternoon?
569867947130421249,neutral,0.6629,,0.0,US Airways,4473. she just called to say it's a runway clearing problem of all things.,@USAirways 4473.  She just called to say it's a runway clearing problem of all things.
569992825997279232,neutral,1.0,,,Southwest,any deals to orlando in april/may??,@SouthwestAir any deals to orlando in April/may??
569646854402486272,negative,1.0,Cancelled Flight,0.6217,American,it wasn't ' disrupted' it was cancelled flightled. airport agents were horrendous. sharon was your saviour,@AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour
568255867751165952,negative,1.0,Late Flight,0.6826,US Airways,3 delays 2 cancelled flightlations a double layover and 72 hours late flightr....could i at least get extra dividend miles?,@USAirways 3 delays 2 Cancelled Flightlations a double layover and 72 hours Late Flightr....could I at least get extra dividend miles?
567761476338073600,negative,1.0,Customer Service Issue,0.6806,United,with karen and found her unhelpful and rude called united at the time &amp; told she could board but karen would not accept,@united with Karen and found her unhelpful and rude  called United at the time &amp; told she could board but Karen would not accept
567761297879646208,negative,1.0,Flight Attendant Complaints,1.0,Southwest,ive had on an airline. everyone else has been great but she soured the whole experience for me. hope she's not there next time,@SouthwestAir Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time
569027718626480128,positive,1.0,,,United,"ok, have sent u info via dm. i appreciate your help and consideration. 😊","@united ok, have sent u info via DM. I appreciate your help and consideration. 😊"
569258934864781312,neutral,1.0,,,US Airways,okee doke,@USAirways Okee doke
569634077571051521,positive,1.0,,,American,flight attendant #yeseniahernandez provided excellent service among peculiar conditions throughout the day ✈ :-),@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ✈ :-)
569604243226652672,negative,1.0,Can't Tell,0.6826,American,more of the insane treatment by your customers,@AmericanAir more of the insane treatment by your customers
569592590632247297,negative,0.644,Cancelled Flight,0.644,American,has aa flight 296 from san antonio to dallas been cancelled flighted?,@AmericanAir Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted?
568230023251042304,negative,1.0,Late Flight,1.0,US Airways,delays to the max,@USAirways delays to the max
569576038289711104,positive,1.0,,,Southwest,think you have great people working for you.,@SouthwestAir think you have great people working for you.
567861645084631041,negative,0.6559,Lost Luggage,0.6559,Southwest,took our carryon bag with essential attire for a life changing interview tomorrow &amp; it's not here; can we expect compensation?,@SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow &amp; it's not here; can we expect compensation?
569285269981167616,negative,1.0,Lost Luggage,1.0,Southwest,my wife needs help. she is stranded in chicago and can't get out until monday. they won't find her bag because volume too high,@SouthwestAir My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high
569359793800024064,negative,1.0,longlines,0.3579,US Airways,"my wife, sick 3yr-old-twins, and i have been waiting in line now for 2hrs to see an agent! phone agent said nothing til tuesday!","@USAirways My wife, sick 3yr-old-twins, and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday!"
568572835666522112,neutral,0.6485,,0.0,United,in bogota with no wallet is no fun. :-(,@united in Bogota with no wallet is no fun. :-(
569904716328673280,negative,1.0,Customer Service Issue,0.6232,United,was that english? i'll dm though i don't think you'll make a plane appear.,@united was that English? I'll DM though I don't think you'll make a plane appear.
569012722169466880,positive,0.7021,,,United,", will you fill it? yes they will. thanks! #bringyourown,","@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW"
568611276026351618,negative,1.0,Bad Flight,0.3596,Southwest,"i have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic","@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic"
569633099174322177,negative,0.6563,Customer Service Issue,0.6563,US Airways,"hi again! how you suggested i contacted u via phone, sent a mail with the original ticket &amp; the result:","@usairways HI again! How you suggested I contacted u via phone, sent a mail with the original ticket &amp; the result: http://t.co/214i0RTIH4"
569566323912671232,neutral,0.6402,,0.0,US Airways,look into better service.,@USAirways Look into better service.
569821519116955650,neutral,0.6591,,0.0,American,"hello ! i cannot register for my tomorrow flight from paris to las vegas ""this feature is currently unavailable"" appears ?","@AmericanAir Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas ""This feature is currently unavailable"" appears ?"
570209266264449026,negative,1.0,Can't Tell,0.6431,American,"disappointing lack of kindness toward this person. the agent asked her counterparts ""why this person was talking to her"".","@AmericanAir Disappointing lack of kindness toward this person. The agent asked her counterparts ""why this person was talking to her""."
568606101412962304,negative,1.0,Flight Attendant Complaints,0.6769,United,how do you have a scheduled flight with no crew? is there a competent person working at this airline?,@united How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline?
569667602148151296,neutral,1.0,,,Southwest,how do i get my companion pass?,@SouthwestAir how do I get my companion pass?
569672448716742656,neutral,0.6713,,0.0,Delta,"i'll be checking often. most probably when they hand the oscars out to the nerds, geeks and badly dressed.","@JetBlue @shannonwoodward I'll be checking often. Most probably when they hand the oscars out to the nerds, geeks and badly dressed."
567821292797186048,negative,1.0,Damaged Luggage,0.6367,United,serious firing needs to happen at hnl. they broke the wheelchair you loaned me after you broke mine!,@united  Serious firing needs to happen at HNL. They broke the wheelchair you loaned me after you broke mine! http://t.co/bT37KyrByJ
568823050571026432,positive,1.0,,,Southwest,give this guy a raise....great start to flight from az to mke..,@SouthwestAir give this guy a raise....great start to flight from AZ to MKE..
569354267854704641,positive,1.0,,,Virgin America,thank you for the follow,@VirginAmerica Thank you for the follow
568591278805528576,negative,1.0,Late Flight,0.6831,United,stop picking on us #cle,@united stop picking on us #CLE http://t.co/VTqE8m1L3i
569387453418762241,negative,1.0,Late Flight,0.7013,Delta,highlight of my travel is 3 hour delay and de-icing twice. now sitting in bumper to bumper traffic in taxi to finally get home. 😒,@JetBlue Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. 😒
567905184040382464,negative,0.6625,Late Flight,0.6625,US Airways,"no need for apologies just an unfortunate situation . there is no up date, i've landed but was suppose to land at 5","@USAirways No need for apologies just an unfortunate situation . There is no up date, I've landed but was suppose to land at 5"
569980631548973057,negative,0.6613,Cancelled Flight,0.6613,American,"my wife was on a flt from bro to tul via dfw that was cancelled flighted. bought an swa flight to get her home. partial refund,dm me plz?","@AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz?"
569595333899997185,negative,0.6384,Customer Service Issue,0.6384,American,i’ll play it by ear. i know that you are doing your best. buy some chewey oatmeal cookies for your customer care folks.,@AmericanAir I’ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.
569915269767757824,negative,1.0,Cancelled Flight,0.6212,American,flight cancelled flightled and was trying to reschedule but 800 number just says to call back,@AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back
570204900375687168,negative,1.0,Can't Tell,1.0,United,i'm so frustrated and nervous because of this.,@united I'm so frustrated and nervous because of this.
569757363797757952,negative,1.0,Customer Service Issue,1.0,US Airways,and despite the fact i see you answering all these people on twitter with mundane qs you refuse to answer me!,@USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me!
569855205187190784,negative,1.0,Cancelled Flight,1.0,American,cannot provide us alternative flight until 36 hours late flightr ruining our trip! #cancelled flightled #angry #problems #ruined.,@AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined.
570097596913623040,negative,1.0,Customer Service Issue,0.6574,US Airways,"thanks for nothing. bought two tix through you to disney and my friend can't go and now i have to eat the 400, plus 600 for new 1","@USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1"
568319110779514880,positive,1.0,,,Southwest,thx ops agt rich westagard n flight att. nancy @ den airport.held flight 1027 n even saved seat 4 bus select #customersfirst!,@SouthwestAir Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select #CustomersFirst!
568221761898209280,positive,1.0,,,US Airways,on time today and from phl! nice work! #thereisafirstforeverything,@USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything
569182643155300352,neutral,1.0,,,United,on final. pls don't let my connection leave!!! conf# npbhd0,"@united on final. Pls don't let my connection leave!!!
Conf# NPBHD0 http://t.co/eWXwXiDTfX"
569878537999503360,negative,1.0,Can't Tell,0.6409,American,at gate c11. your gate agents are turning paying customers away in favor of non revs,@AmericanAir at gate c11. Your gate agents are turning paying customers away in favor of non revs
569612143873490944,neutral,0.6618,,0.0,Southwest,when are the two free flights promo coming back?! looking into the premiere card but might hold off or go with another option!,@SouthwestAir when are the two free flights promo coming back?! Looking into the premiere card but might hold off or go with another option!
569261495449595905,negative,1.0,Customer Service Issue,0.6513,United,meant changed planes - i hate seating over wing if u wanted i would have booked it - u will get formal complaint,@united meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint
569541291467522048,negative,1.0,Late Flight,1.0,US Airways,why now just announce delay of 4478 from pvd when you knew captain was already on delayed flight coming in? frustrating,@USAirways why now just announce delay of 4478 from PVD when you knew captain was already on delayed flight coming in? Frustrating
568203709802532864,negative,1.0,Late Flight,1.0,Delta,c'mon now. my flight's delayed annnnnd you can't give me a pick?!? i'm about to tweet at or .......,@JetBlue C'mon now. My flight's delayed annnnnd you can't give me a pick?!? I'm about to tweet at @united or @Delta .......
568586231409475584,neutral,0.6890000000000001,,0.0,Southwest,seems like you could make more money by opening up seats on a more desirable flight.,@SouthwestAir seems like you could make more money by opening up seats on a more desirable flight.
570016890996723713,neutral,0.6946,,0.0,Delta,oh yeah? rt : our fleet's on fleek.,Oh yeah? RT @JetBlue: Our fleet's on fleek. http://t.co/FTv2NWWQF1”
569875424924168193,neutral,1.0,,,United,can i request a ticket change through twitter ?,@united can I request a ticket change through twitter ?
570290993339244547,negative,1.0,Customer Service Issue,0.6459,United,i sure did. i had to drive a total of 3 hours to get my own bag. i'd like to explain that debacle but no one wants to talk to me.,@united I sure did.   I had to drive a total of 3 hours to get my own bag.  I'd like to explain that debacle but no one wants to talk to me.
568895842293309440,negative,1.0,Can't Tell,0.6478,United,you are making me miss big snow in montana. not cool.,@united you are making me miss big snow in Montana. Not cool.
570040162840907776,neutral,0.6696,,0.0,Southwest,how much is ur wifi fam,@SouthwestAir how much is ur wifi fam
569239947061927938,positive,1.0,,,Delta,"thanks so much for help us, u r amazing!","@JetBlue thanks so much for help Us, u r amazing!"
569642306640306176,neutral,0.631,,0.0,American,am on web site requesting refund for cancelled flightled flight. it requires numerical document number. where get it?,@AmericanAir Am on web site requesting refund for Cancelled Flightled flight. It requires numerical document number. Where get it?
568761600359993344,negative,1.0,Flight Attendant Complaints,0.3634,US Airways,"""able""? does that mean not having private conversations and not helping those w/ luggage that won't fit overhead?","@USAirways ""Able""? Does that mean not having private conversations and not helping those w/ luggage that won't fit overhead?"
568052354525696000,negative,0.6768,Flight Booking Problems,0.6768,Southwest,when will you be accepting reservations past august 7?,@SouthwestAir when will you be accepting reservations past August 7?
568860389640962048,positive,1.0,,,United,mechanical issue. looks like they got it fixed! thanks for your concern.,@united mechanical issue. Looks like they got it fixed! Thanks for your concern.
568618649751171072,negative,1.0,Late Flight,0.6705,US Airways,"my buddies are currently delayed 3.5 hours and counting in dca on their ways to cae for a golf week, any compensation? #flydelta","@USAirways my buddies are currently delayed 3.5 hours and counting in DCA on their ways to CAE for a golf week, any compensation? #FlyDelta"
569890211301191680,neutral,1.0,,,Southwest,to start daily #b737-700 flights from #columbus oh to #oakland on 8aug #avgeek,@SouthwestAir to start daily #B737-700 flights from #Columbus OH to #Oakland on 8AUG #avgeek
570262096094498816,negative,1.0,Flight Attendant Complaints,1.0,American,we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern,@AmericanAir  we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern
569951879825907713,positive,1.0,,,Southwest,your terry is our hero! got my husband back thru security to retrieve cellphone left on plane in austin. terry #85832 u rock!,@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!
569071393356288000,neutral,0.6818,,0.0,Southwest,we are trying to go as far away from king'scollegelondon as possible for charity today. would you help us ? #jailbreak #rag,@SouthwestAir we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG
568079024943194112,negative,0.6652,Can't Tell,0.3456,US Airways,"new tag line ""but we got you there alive!""","@USAirways new tag line ""but we got you there alive!"""
569554826616381440,negative,1.0,Customer Service Issue,1.0,Southwest,what's happened to your customer service? 2 cancelled flightled flights in 2 days &amp; an uninformed and unapologetic staff. #nolove #cali,@SouthwestAir What's happened to your customer service? 2 Cancelled Flightled flights in 2 days &amp; an uninformed and unapologetic staff. #nolove #cali
569565598772043776,negative,1.0,Customer Service Issue,1.0,US Airways,"your customer service in philly is deplorable, rude &amp; unprofessional gate agents after delays &amp; cancelled flightations #takingthistothetop","@USAirways your customer service in Philly is deplorable, rude &amp; unprofessional gate agents after delays &amp; Cancelled Flightations #takingthistothetop"
569513498016923648,negative,1.0,Can't Tell,0.6633,United,", i don't believe that you do..","@united, I don't believe that you do.. http://t.co/7z3GqEBfK2"
569880599764140033,neutral,1.0,,,American,i meant can you use the 50k bonus sign up mileage for alaska flights or only american?,@AmericanAir I meant can you use the 50k bonus sign up mileage for Alaska flights or only American?
569600780048560128,negative,1.0,Bad Flight,0.3688,American,"and how is this not a mechanical issue? all evidence points to the idea that it’s the ils at cll at fault, not the weather.","@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it’s the ILS at CLL at fault, not the weather."
569528451339673600,neutral,0.6635,,0.0,Delta,and ask she load the bag for my flight,@JetBlue and ask she load the bag for my flight
570080397628825600,negative,1.0,Can't Tell,1.0,American,yeah and what are they gunna? nothing your whole organization is a joke,@AmericanAir yeah and what are they gunna? Nothing your whole organization is a joke
569660864653099009,negative,1.0,Cancelled Flight,1.0,Southwest,sitting in newark because flight 4179 was cancelled flightled for no apparent reason. all i was told was sorry after 2.5 hrs waiting,@SouthwestAir sitting in Newark because flight 4179 was Cancelled Flightled for no apparent reason.  All I was told was sorry after 2.5 hrs waiting
569230997650214913,negative,1.0,Lost Luggage,0.6854,Delta,can u see what's holding up flt 1002 bags? one bag came out nothing else for 10 minutes,@JetBlue can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes
568112232208293889,negative,1.0,Bad Flight,0.3684,US Airways,why would you board ppl on a plane b4 its their turn to de-ice? why would you have ppl then wait through the hour long process?,@USAirways why would you board ppl on a plane b4 its their turn to de-ice? Why would you have ppl then wait through the hour long process?
570277811795001344,negative,1.0,Bad Flight,0.6842,Delta,your wifi is a lie and i hate you,@JetBlue your wifi is a lie and i hate you
569616576481267712,neutral,1.0,,,Delta,what confirmation number?,@JetBlue What confirmation number?
570040802845421568,negative,0.7020000000000001,Lost Luggage,0.7020000000000001,American,"thanks, but i had to hire a car in chicago and drive to mke. does that mean i have to go to the airport?????","@AmericanAir thanks, but I had to hire a car in Chicago and drive to MKE. Does that mean I have to go to the airport?????"
569929653730840577,negative,1.0,longlines,0.6667,United,"it was ua381 on 14 feb. point is, overselling flights= bad. making people wait 1hr while you kick them off after boarding is worse","@united it was UA381 on 14 Feb. Point is, overselling flights= bad. Making people wait 1hr while you kick them off after boarding is worse"
569934048346251264,neutral,0.6669,,0.0,Delta,“: our fleet's on fleek. lmao you know a white person said this,“@JetBlue: Our fleet's on fleek. http://t.co/RkwugmanM9” lmao you know a white person said this
568814251311288320,neutral,0.648,,,US Airways,thanks is there a beareavement discount anymore or not should i just book online,@USAirways thanks is there a beareavement discount anymore or not should I just book online
569721779645767680,positive,1.0,,,US Airways,looks like our bag has been rescued. thanks!,@USAirways looks like our bag has been rescued. Thanks!
570186514178519041,neutral,1.0,,,American,did that yesterday. on the phone with them now,@AmericanAir did that yesterday. On the phone with them now
569963701794516992,negative,1.0,Flight Booking Problems,0.3702,American,"here is the ticket they gave me after lying, raising their voice. with no explanation on what happened","@AmericanAir here is the ticket they gave me after lying, raising their voice. With no explanation on what happened http://t.co/31cFHtK60r"
568606997546999809,negative,1.0,Customer Service Issue,0.6704,United,"enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match.","@united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match."
569741221783957504,negative,1.0,Flight Booking Problems,0.6767,Virgin America,"and now the flight flight booking problems site is totally down. folks, what is the problem?","@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?"
567904569679880192,negative,1.0,Late Flight,1.0,US Airways,~45 minutes means no public transit home and an expensive cab. promises doesn't make up for it,@USAirways ~45 minutes means no public transit home and an expensive cab. Promises doesn't make up for it
568890017365561344,neutral,0.688,,0.0,United,"uhuh.group trying to get out of nashville and into iad today instead of tomorrow,why be preemptive though...","@united uhuh.Group trying to get out of Nashville and into IAD today instead of tomorrow,why be preemptive though... https://t.co/yBv0xaowKv"
569925680168726529,positive,1.0,,,American,"will award me 50,000 air miles!!! yes i am going to take a vacation! #thanksamericanairlines","@AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation! 
#thanksamericanairlines"
569917363891499008,negative,1.0,Bad Flight,0.6731,United,", and now while waiting for new pilot the door on plane broke. why am i global services status on an airline that's unsafe? stunning","@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status  on an airline that's unsafe? STUNNING"
568055996884619264,neutral,1.0,,,Southwest,looking for cheap flight to vegas,@SouthwestAir looking for cheap flight to vegas
569273451564785664,negative,1.0,Flight Booking Problems,0.6739,United,i keep getting kicked to an error message when trying to purchase a flight on have tried at least 4x.,@united I keep getting kicked to an error message when trying to purchase a flight on http://t.co/p3N2w8JfpS. Have tried at least 4x.
569669603443519490,negative,1.0,longlines,0.6907,American,", sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you cancelled flight a flight?, ridiculous","@AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport"
569231858485080066,negative,1.0,Late Flight,0.3556,United,stuck in dc trying to get to denver. the engine shut down twice on us at the terminal. got any available flights for me?,@united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?
568189949415170048,negative,1.0,Lost Luggage,1.0,United,"not sure what happened @ msp yesterday, but very unhappy my bag was not only delayed, but sat at msp for 8 hrs b4 delivery @ 2:30 am","@united Not sure what happened @ MSP yesterday, but VERY UNHAPPY my bag was not only delayed, but sat at MSP for 8 hrs b4 delivery @ 2:30 am"
569615855505387520,negative,1.0,Flight Booking Problems,0.6961,American,"how did my prime, ticketed seat get switched on aa 343?! not sure what's going on here...","@AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here..."
569912608901373952,negative,1.0,Customer Service Issue,0.65,American,it's taken care of already. i've come to expect this level of horrible service from you time and time again,@AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again
568287936820572160,negative,1.0,Flight Booking Problems,0.3573,United,error message said couldn't process request at the last step after seat selection on each leg. agent was unaware of an (1 of 2),@united error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2)
568511254530101248,neutral,1.0,,,Southwest,thank you. please follow and i will send.,@SouthwestAir thank you. Please follow and I will send.
570258946860171264,neutral,1.0,,,US Airways,is it possible to cancelled flight my reservation online?,@usairways Is it possible to Cancelled Flight my reservation online?
569607661655715841,negative,1.0,Cancelled Flight,1.0,American,"flights been cancelled flightled, can't get through to the desk and nothing showing online under my reservation - what do i do?","@AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do?"
568842945530441728,negative,1.0,Customer Service Issue,1.0,US Airways,i have been in contact with 3 people and still no answers. you keep sending me to and they keep sending me to you!,@USAirways I have been in contact with 3 people and still no answers. You keep sending me to @Expedia and they keep sending me to you!
569239293429833728,negative,0.6821,Bad Flight,0.3487,United,help? invest more in your planes and your people and less in stock buybacks and executive pay. maybe then you would not disappoint.,@united help? Invest more in your planes and your people and less in stock buybacks and executive pay. Maybe then you would not disappoint.
570057601976631296,negative,1.0,Damaged Luggage,1.0,United,i received my luggage that also looked to be left in the snow when i arrived. i'm asking for all 50 people to be refunded.,@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.
569617556857851904,negative,1.0,Late Flight,1.0,United,"flight delayed...again...every time. ""maintenance issues""","@united flight delayed...again...every time. ""Maintenance issues"""
568204231271796736,positive,0.6753,,,United,"landing in anchorage, then on our way to fairbanks!","@united landing in anchorage, then on our way to fairbanks! http://t.co/FjkvQMbmaS"
568622676773703681,neutral,1.0,,,Southwest,i wannaa go to the vegas show so bad id doo anything #destinationdragons,@SouthwestAir I WANNAA GO TO THE VEGAS SHOW SO BAD ID DOO ANYTHING #DestinationDragons
570040251764183040,negative,1.0,Lost Luggage,1.0,United,"3 days late flightr and my bag has not left iad, united is not helping at all. everyone tells me a different story","@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story"
568361346464497664,negative,1.0,Flight Booking Problems,0.6444,US Airways,new problem...had wrong last name on reservation which is airways fixed. new can't get through tsa,@USAirways new problem...had wrong last name on reservation which is airways fixed. New can't get through TSA
568535586325303296,negative,1.0,Late Flight,1.0,Delta,"not cool to announce a flight ""delay"" when everyone is checking in. a 4 hour delay bdl-dca with a staff offering no help.","@JetBlue not cool to announce a flight ""delay"" when everyone is checking in. A 4 hour delay bdl-dca with a staff offering  no help."
568417751854931968,positive,1.0,,,US Airways,kudos to your phone support and charlotte gate staff!,@USAirways KUDOS to your phone support and Charlotte gate staff!
570270444646850561,negative,1.0,Customer Service Issue,1.0,American,car accident on my way to the airport. missed flight from rno to dca. trying to resched but your line has 2 hr wait,@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait
569914552382418944,neutral,1.0,,,American,is 2513 and 1555 on time or cancelled flightled?,@AmericanAir is 2513 and 1555 on time or Cancelled Flightled?
567733656106459136,negative,1.0,Customer Service Issue,0.6836,Southwest,"been on hold for over an hour.....not cool, you guys.","@SouthwestAir been on hold for over an hour.....not cool, you guys."
567905267033055233,negative,1.0,Bad Flight,1.0,United,rtb&gt;iah 2/17 first class. my wife (global services) and i had headaches due to our neighbors smoking e cigarettes. contact me pls,@united RTB&gt;IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls
569590191758962688,negative,1.0,Late Flight,0.3358,American,i just need a place to sleep when i land without accommodations in pls !,I just need a place to sleep when I land without accommodations in PLS @AmericanAir!
569590208095768576,neutral,0.6598,,,Southwest,is having a party in the atl terminal. #letitgo,@SouthwestAir is having a party in the atl terminal. #letitgo http://t.co/qxTeqZm3yz
569180623165915137,positive,0.6771,,,Virgin America,"classiq, luv virgin america. greetingz","@VirginAmerica classiq, luv Virgin America. Greetingz"
567935142418780161,negative,1.0,Flight Booking Problems,0.7135,United,"3 hrs searching for flts, find 1 on site &amp; can't book the $ offered bc 1 seg isn't really available. #lies #falseadvertising","@united 3 hrs searching for flts, find 1 on site &amp; can't book the $ offered bc 1 seg isn't really available. #lies #falseadvertising"
568161102254616576,neutral,1.0,,,Delta,do you have mint service from nyc to san diego?,@JetBlue do you have mint service from NYC to San Diego?
569880364811837441,negative,0.68,Customer Service Issue,0.68,United,"i got email update but still no eta. more communication/details, apology + info on compensation rights would go a long way","@united I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way"
569711436781322241,neutral,0.6799,,0.0,American,my fly is 1579 if do you have some news,@AmericanAir  my fly is 1579  if do you have some news
568821268239089664,neutral,0.6664,,,Southwest,"ha, ha not a make or break for me either way!","@SouthwestAir ha, ha not a make or break for me either way!"
569732365968404480,negative,1.0,Late Flight,1.0,American,sounding like they just got bitch-slapped by,@AmericanAir sounding like they just got bitch-slapped by @juliasinton948
569584561312681984,negative,1.0,Flight Booking Problems,0.3463,United,"thank you for dishonoring my upgrade and putting me in a seat i didn't want, all while not even notifying me. great 1k service 👎","@united thank you for dishonoring my upgrade and putting me in a seat I didn't want, all while not even notifying me.  Great 1K service 👎"
569699171868938241,negative,1.0,Late Flight,0.6667,United,flight 2 is 2:30 hrs delayed so far b/c of late flight crew. now we are literally waiting while they have dinner acc. to honest gate agent.,@united Flight 2 is 2:30 hrs delayed so far b/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent.
569646535215939585,positive,1.0,,,United,"thanks, it was my first time in a united lounge and felt welcomed.","@united thanks, it was my first time in a United lounge and felt welcomed."
569823600837947392,neutral,1.0,,,American,is flight 2413 to la delayed?,@AmericanAir is flight 2413 to LA delayed?
569667787829809152,positive,0.6709,,,Southwest,sign me up!,@SouthwestAir sign me up!
570034301774884865,positive,1.0,,,Southwest,beyond ready,@SouthwestAir beyond ready
569844044693577728,neutral,0.6549,,0.0,American,— y'all will like this one.,@AmericanAir  @SouthwestAir  — Y'all will like this one. http://t.co/hF8aJZ4ffl
568536972072865792,negative,0.6983,Can't Tell,0.6983,United,why do you bother surveying me!,@united why do you bother surveying me!
569980137346707456,neutral,0.6774,,0.0,Southwest,why do you have to be 18 😭,@SouthwestAir Why do you have to be 18 😭
567878205157281793,negative,1.0,Lost Luggage,0.6967,Southwest,". i appreciate that, and not to be rude, but it doesn't solve much. you should at least cover the cost of stolen goods.",".@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods."
569692108367400960,neutral,1.0,,,US Airways,"can you help with a seat assignment? 5 people flight 694, phx to hnl, seats are split up. anything you can do will be great.","@USAirways Can you help with a seat assignment?  5 people flight 694, PHX to HNL, seats are split up.  Anything you can do will be great."
570163418637996032,neutral,1.0,,,American,"already did- reply was ""sorry. we believe this to be fair."" as a journalist writing an article on my trip i will include this","@AmericanAir already did- reply was ""sorry. we believe this to be fair."" as a journalist writing an article on my trip i will include this"
569615753885970432,negative,1.0,Customer Service Issue,1.0,Delta,you also promised to change my wife's name on the account and it is also not done. wtf?,@JetBlue You also promised to change my wife's name on the account and it is also not done.  WTF?
568193817943257088,negative,1.0,Cancelled Flight,0.6701,United,"well sorta....we r trying to get to aquadilla, pr but only 1 flight goes there a day. all are booked. ua cancelled flighted our flight to nj","@united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ"
570226080457449472,negative,1.0,Can't Tell,0.3656,American,watch out if you are a parent...they break stroller &amp; tell you look at the fine print,@AmericanAir watch out if you are a parent...they break stroller &amp; tell you look at the fine print
568356641877446656,negative,1.0,Customer Service Issue,0.6332,United,"- handed a slip of paper,&amp;said to call 1800#. have called 2x/day trying to get it sent, still @ layover airport.have that ref # tho.","@united - handed a slip of paper,&amp;said to call 1800#. Have called 2x/day trying to get it sent, still @ layover airport.Have that ref # tho."
568605001666449408,positive,1.0,,,US Airways,"thank you, ! your fare to from dtw to dca was much lower than and ! thank you! you won me over!","@USAirways Thank you, @USAirways!  Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir!  Thank you! You won me over!"
567800210064420864,positive,1.0,,,US Airways,you are amazing!!! you are the best!!! follow me please and i follow you back;)🙏🙏🙏✌️😉),@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)🙏🙏🙏✌️😉)
569606226880929792,negative,0.659,Customer Service Issue,0.659,American,so you're saying the call center is understaffed?,@AmericanAir @cheerUPDATES So you're saying the call center is understaffed?
569625606536732672,neutral,0.6629999999999999,,,Delta,flight 1025 jfk to tpa 8:05am on saturday! one way ticket!,@JetBlue flight 1025 JFK to TPA 8:05am on Saturday! One way ticket!
569328005677494272,negative,1.0,Late Flight,1.0,US Airways,thanks for letting me know of the 12 hour delay and 2 hours on hold ?,@USAirways thanks for letting me know of the 12 hour delay and 2 hours on hold ?
569709452594524160,negative,1.0,Customer Service Issue,0.6383,United,the delay is due to customer service for 20 people? what about the dis-service you provided for 100+? #flightfail #hour20delay,@united the delay is due to customer service for 20 people?  What about the DIS-SERVICE you provided for 100+?  #FlightFail #Hour20Delay
568951064688373760,positive,1.0,,,Southwest,thanks for an awesome flight and connection! we were delayed but your staff and crew were purely amazing!,@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!
569633257689518081,negative,1.0,Bad Flight,0.3579,Delta,i will keep on tweeting until your ceo answers and personally apologizes to my wife and the passengers of flight 136. just wrong!!,@Jetblue  I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!!
568039503065174016,positive,1.0,,,Southwest,just did last night. thanks for following up. :),@SouthwestAir just did last night. Thanks for following up. :)
568078627687890946,negative,1.0,Customer Service Issue,1.0,US Airways,2 days in a row i call and still can't get anyone on the phone. do you actually have any employees?,@USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees?
570302375510056960,neutral,0.6761,,0.0,United,"i understand, but it's tough when there is no way to get to the airport w/o serious risk of an accident. it's a steep price.","@united I understand, but it's tough when there is no way to get to the airport w/o serious risk of an accident. It's a steep price."
569994437390020608,neutral,0.6804,,0.0,Southwest,honesty should always be the policy,@SouthwestAir honesty should always be the policy
569510667612504065,negative,1.0,Late Flight,1.0,Delta,"flt 136 from phx. delayed 2 hrs, circle 1 hr, divert to upstate ny, just sitting for 1 hr no communication #horrible","@JetBlue flt 136 from PHX. Delayed 2 hrs, circle 1 hr, divert to upstate NY, just sitting for 1 hr No communication #horrible"
569883743223050241,negative,1.0,Can't Tell,1.0,American,you're almost as bad as,@AmericanAir you're almost as bad as @united
569330919020093442,neutral,0.6414,,0.0,United,"after all i have been through on this trip, can you get me on another airline home?","@united After all I have been through on this trip, can you get me on another airline home?"
567871911960645632,negative,0.6252,Customer Service Issue,0.3307,Delta,now when i call it's still at the warehouse and might be going out tonight,@JetBlue now when I call it's still at the warehouse and might be going out tonight
569329378061979648,negative,1.0,Late Flight,0.7161,United,possibly the worst airlinegave them three chances second time in 2 weeks a flight has been delayed and or cancelled flightled due to mechanics,@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics
567748973910163457,negative,0.6778,Bad Flight,0.6778,Virgin America,"mood lighting on point🙌 reclining my seat, kickin up my feet💤","@VirginAmerica mood lighting on point🙌 Reclining my seat, kickin up my feet💤"
570310600460525568,negative,0.6292,Flight Booking Problems,0.3146,US Airways,is there a better time to call? my flight is on friday and i need to change it. worried i may be on hold until then.,@USAirways  is there a better time to call? My flight is on Friday and I need to change it. Worried I may be on hold until then.
569634833917452288,neutral,0.6925,,0.0,United,"when i click that link it wants my flight info. i haven't booked a flight yet. i read you waive fees for military, it this true?","@united when I click that link it wants my flight info. I haven't booked a flight yet. I read you waive fees for military, it this true?"
569621976131772416,negative,1.0,Lost Luggage,1.0,American,still waiting on bags from flight 1613/2440 yesterday first class passenger not happy with your service.,@AmericanAir Still waiting on bags from flight 1613/2440 yesterday  First Class passenger not happy with your service.
568949199779155968,neutral,0.6667,,,Southwest,"my son is flying south west from nola-orlando, hope to enter for him to win this contest #destinationdragons","@SouthwestAir my son is flying South West from NOLA-Orlando, hope to enter for him to win this contest #DestinationDragons"
568204029517553665,neutral,0.6879,,0.0,Southwest,i will be writing in about the service via email. my company also transports well over 100 clients monthly via sw.,@SouthwestAir I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW.
569451362687143936,negative,1.0,Cancelled Flight,0.3787,United,"hey, it's 4am, guess what i'm doing? not sleeping! why? cause you care so little about your customers you let them sleep in airports","@united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports"
569187541120724992,neutral,0.6792,,,Delta,yup 33036 feet. but no selfie.,@JetBlue yup 33036 feet. But no selfie.
568095014435229696,positive,1.0,,,Delta,. handled 's question like social media pros. good practice for when our transportation systems are all run by friendly ais!,.@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!
569488002361249792,negative,1.0,Late Flight,0.6477,US Airways,- almost 2 hrs 30 mins on hold - any idea how much longer?,@USAirways - almost 2 hrs 30 mins on hold - any idea how much longer?
570043199596531712,negative,0.7221,Customer Service Issue,0.7221,American,im still on hold...,@AmericanAir im still on hold...
569895538046296064,negative,1.0,Bad Flight,0.6801,American,they didn't address the assult or drinks spilled on her the drunk passenger had to have a wheelchair to get off plane,@AmericanAir @cnnbrk they didn't address the assult or drinks spilled on her  the drunk passenger had to have a wheelchair to get off plane
569888954863890433,neutral,1.0,,,American,can you tell me why flight 1542 from dfw to phl was cancelled flightled for tomorrow?,@AmericanAir can you tell me why flight 1542 from dfw to phl was Cancelled Flightled for tomorrow?
570051265373171712,negative,1.0,Late Flight,1.0,United,lots of reports of system failures delaying flights over the last week. currently sitting on the tarmac at ogg for over an hour.,@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.
569438531686424577,negative,1.0,Customer Service Issue,1.0,United,of course i would like hepl! are you kidding me? that's the only reason i've been on hold for the past 5 hours!,@united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours!
568464076122279937,negative,1.0,Customer Service Issue,1.0,United,contacted yesterday and was told that there's nothing they can do - they suggested i email for some compensation ??? cust service???,@united Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service???
569670407709544448,negative,0.6669,Can't Tell,0.3735,Delta,i've heard your new in flight tap to pay readers accept only apple pay. i thought that was impossible &amp; certainly not emv compliant,@JetBlue I've heard your new in flight tap to pay readers accept ONLY Apple Pay. I thought that was impossible &amp; certainly not EMV compliant
568788357431447552,neutral,0.6601,,,Southwest,what is the status on flight#122 stl-aus?,@SouthwestAir  what is the status on flight#122 STL-AUS?
569668179758350336,negative,1.0,Late Flight,1.0,US Airways,so you don't have a pilot now for #clt ✈ #ord for at least another hour. why on earth would you board the plane? makes no sense!,@USAirways so you don't have a pilot now for #clt ✈ #ord for at least another hour. Why on earth would you board the plane? Makes no sense!
569626174617485313,negative,1.0,Customer Service Issue,0.6613,American,"dear american, when did 2 hour hold times become the industry standard? have you heard of additional staffing during weather?","@AmericanAir  Dear American, when did 2 hour hold times become the industry standard?  Have you heard of additional staffing during weather?"
568107472260624384,positive,1.0,,,Southwest,great job celebrating #mardigras2015 . you own the industry . another reason i'm nuts for you!,@southwestair Great job celebrating #MardiGras2015 .  You own the industry . Another reason I'm nuts for you! http://t.co/8WBzOrRn3C
568967907042037761,neutral,1.0,,,Delta,😭 i used points can i get them back if i decide not to go?,@JetBlue 😭 I used points can I get them back if I decide not to go?
569907031693520896,positive,1.0,,,United,thanks for the update.,@united Thanks for the update.
568994696980238336,negative,1.0,Customer Service Issue,1.0,US Airways,your team needs to build capacity,@USAirways @stephenrodrick Your team needs to build capacity
570234996562112512,negative,1.0,Can't Tell,0.3501,United,everyone around us is sitting with their friends and family members. they booked their tickets in october and december. we bought,@united Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought
569708004075044864,negative,1.0,Can't Tell,0.3721,Delta,"very disappointed with the lack of compassion from your baggage services dept. i nearly had to beg get just for a ""courtesy report""","@JetBlue Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a ""courtesy report"""
567730952260943873,neutral,0.6995,,0.0,United,actually we did not consider she might have made a mistake. she did not complain beyond that she indicated it on her reservation.,@united actually we did not consider she might have made a mistake. She did not complain beyond that she indicated it on her reservation.
568200934507057152,neutral,0.6676,,,Delta,"thx for the pointer, but im good with the big monitor. any advice on who i should pick to come our of the western conf (nba)?","@JetBlue Thx for the pointer, but Im good with the big monitor.  Any advice on who I should pick to come our of the Western Conf (NBA)?"
569798946740166656,negative,1.0,Lost Luggage,1.0,American,"2 weeks ago today i arrived in miami and i still don't have my bag, absolute disgrace!","@AmericanAir @British_Airways 2 weeks ago today i arrived in miami and I still don't have my bag, absolute disgrace!"
568968480717983744,negative,0.6966,Customer Service Issue,0.6966,United,you asked me to dm then ignore them. please assist in changing to another flight today- 21 feb fra to mco avoiding iad.,@united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD.
569960904852312064,negative,1.0,Customer Service Issue,1.0,US Airways,just an fyi i'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got.,@USAirways just an FYI I'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got.
569595218401439744,negative,1.0,Customer Service Issue,1.0,United,"yes, computer would allow me to get to san diego quick but customer service will not help. says can't rebook","@united yes, computer would allow me to get to San Diego quick but customer service will not help.  Says can't rebook http://t.co/KcVUbUYExc"
569967938607972352,neutral,1.0,,,Southwest,"hi guys, do you have a general enquires email address please? thanks david.","@SouthwestAir hi guys, do you have a general enquires email address please? Thanks David."
568138663864852481,negative,1.0,Cancelled Flight,0.6456,US Airways,"so mad i can't even believe you guys cancelled flight my connecting flight after i leave the first stop, &amp; give me a useless hotel voucher","@USAirways so mad I can't even believe  you guys Cancelled Flight my connecting flight after I leave the first stop, &amp; give me a useless hotel voucher"
568100973966569472,positive,0.6581,,,Southwest,#swadiversity we are ready to be inspired!,@southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm
569618440396398592,negative,1.0,Can't Tell,0.6492,United,if i miss the #oscars i'll never fly united again,@united if I miss the #Oscars I'll never fly united again
569083132353204224,neutral,1.0,,,Delta,airways lowered to strong sell at vetr inc. (jblu) - mideast time,@JetBlue Airways Lowered to Strong Sell at Vetr Inc. (JBLU) - Mideast Time http://t.co/yMMH9k4CBr
569934205611872256,neutral,1.0,,,American,"is that the ""record locator""?","@AmericanAir is that the ""record locator""?"
569429468781150208,negative,1.0,Customer Service Issue,1.0,US Airways,on hold for 2 hours now have been calling since monday! i have a flight today need help now!!! #worst #noexcusesaccepted,@USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted
568545648284340224,negative,1.0,Late Flight,1.0,United,just delayed my flight to slc by 2.5 hours. what gives? #snowforce,@united just delayed my flight to SLC by 2.5 hours. What gives? #snowforce
567903653933101056,negative,0.6154,Customer Service Issue,0.3187,Delta,"shout out to the crew on flight 89 headed back to the big apple, they kept my glass half full the whole flight! #jetbluejfk","@JetBlue shout out to the crew on flight 89 headed back to the big apple, they kept my glass half full the whole flight! #jetbluejfk"
570166071640133632,neutral,0.6596,,0.0,American,"we did talk with delta for about hour over phone, and i got a number from delta that they asked to give to aa, which i did.","@AmericanAir We did talk with Delta for about hour over phone, and I got a number from Delta that they asked to give to AA, which I did."
569667019693359104,neutral,1.0,,,Southwest,...and how does one obtain this companion pass?,@SouthwestAir ...and how does one obtain this companion pass?
568144330268868608,neutral,1.0,,,Virgin America,no a's channel this year?,@VirginAmerica no A's channel this year?
569224234150404096,negative,1.0,Flight Booking Problems,0.6954,Virgin America,had to change to another airline to get to dc today ... why is able to land in dc but not you? cost me $800 ...ugh,@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh
568349321634013184,neutral,1.0,,,Virgin America,atlantic ploughs a lone furrow in the #middleeast,@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/DCoBoKN7EE @TheNationalUAE
568571021554556929,negative,1.0,Flight Booking Problems,1.0,Southwest,i tried to return to orig booked flt. told overbooked.gng to diff dest.feel like we were switched on purpose bec of overbook.,@SouthwestAir I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook.
569743129928028160,negative,1.0,Customer Service Issue,1.0,American,"seriously, there aren't any reps available to take phone calls? even for platinum?","@AmericanAir seriously, there aren't any reps available to take phone calls? Even for platinum?"
569661321744134144,negative,1.0,Late Flight,1.0,American,big surprise flight 2330 is delayed. hopefully not for 6 hours like our flight here. thanks again for a sleepless night.,@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here.  Thanks again for a sleepless night.
569965774498095105,neutral,1.0,,,Delta,hi i flew with your airline once in australia and saw zero kangaroos. had this been rectified,@JetBlue hi I flew with your airline once in Australia and saw zero kangaroos. Had this been rectified
568132703738077185,negative,0.7179,Bad Flight,0.7179,Delta,oh no! i thought it did. :(,@JetBlue Oh no! I thought it did. :(
569642200595898368,negative,1.0,Bad Flight,0.6646,American,"stuck on a plane at jfk: food was not on the plane now we need to wait crew to push back the plane. good job, aa!","@AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!"
569927127350407168,positive,0.6598,,,Delta,“: our fleet's on fleek. jet blizzue in the hizouse.,“@JetBlue: Our fleet's on fleek. http://t.co/JMnkJ6Bmc2” Jet Blizzue in the hizouse.
569502953851252737,negative,1.0,Can't Tell,0.6723,United,i would never fly united airlines again!,@united I would never fly United Airlines again!
569200606595952640,negative,0.6489,Late Flight,0.6489,Virgin America,what is the reason for the delay of the departure of vx 413 from jfk this afternoon?,@VirginAmerica What is the reason  for the delay of the departure of VX 413 from JFK this afternoon?
569615659333627904,neutral,0.6957,,0.0,United,...do you still have flat tire policy. shuttle broke down on way to ord. will probably miss the 425pm to cle...help please!!,@united...do you still have flat tire policy.  Shuttle broke down on way to ORD.  Will probably miss the 425pm to CLE...Help please!!
567741700597366784,neutral,1.0,,,United,is changing its #mileageplus program: winners and losers #airline #travel #loyalty #rewards,@United Is Changing Its #MileagePlus Program: Winners and Losers http://t.co/38OTLzAK5d #airline #travel #loyalty #rewards
569678397158268929,negative,1.0,Customer Service Issue,0.6741,American,"just so you know, reservations team has a 2+ hr callback time","@AmericanAir @MO3TVida just so you know, reservations team has a 2+ hr callback time"
569697728890056704,neutral,1.0,,,Delta,pretty sure he's saying ricoh had great service down at bos ;) #happytohelp,@JetBlue @zakkohane pretty sure he's saying Ricoh had great service down at BOS ;) #happytohelp
569296707982221312,positive,1.0,,,Southwest,thanks for sending my kid to the #destinationdragons concert vegas so awesome!,@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ
567802602738708480,negative,1.0,Customer Service Issue,1.0,US Airways,"wow this airline is a joke, absolutely horrendous customer service. you guys should be ashamed.","@USAirways wow this airline is a joke, absolutely horrendous customer service. you guys should be ashamed."
569419080479875072,negative,1.0,Customer Service Issue,1.0,US Airways,2 hours on hold. still no answer. horrible.,@USAirways 2 hours on hold. Still no answer. Horrible.
569590892085915649,negative,1.0,Customer Service Issue,1.0,American,"i've been on hold for 55 mins about my cancelled flighted international flight. am out of country, so can't leave a call back #. help?","@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?"
569741306190172161,negative,1.0,Flight Attendant Complaints,0.6246,United,ph the pat answers are bs. after i was denied boarding it sat at the gate until 9:05! your employees totally suck.,@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.
567927503718731777,negative,1.0,Customer Service Issue,0.6947,United,", wtf is your username and/or email addr signin still unavailable? been trying to login since sunday","@united, wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday"
569937408013176832,negative,1.0,Can't Tell,0.6802,Delta,“: our fleet's on fleek. this is what i hate,“@JetBlue: Our fleet's on fleek. http://t.co/5xGnyHGAFz” this is what I hate
569366889719304192,negative,1.0,Can't Tell,1.0,United,20 yrs of flying continental/united exclusively i get why everyone hates you - fl1289sfo/ewr #getmeoffrhisfuckinplane,@united 20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR #getmeoffrhisFUCKINplane
568800246433775617,positive,1.0,,,Southwest,thank you. we'll be in touch! #moveaboutthecountry,@SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry
569190357344358400,negative,1.0,Customer Service Issue,0.6706,US Airways,"i'm assisting . he is already rebooked. agents rude, unhelpful, discourteous. #frequentflyers appalled. unacceptable!!","@USAirways I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!!"
568986491608834048,neutral,0.6667,,0.0,United,you need to follow me so i can dm you to give you the info,@united you need to follow me so I can dm you to give you the info
570084200235335680,negative,1.0,Customer Service Issue,0.6452,US Airways,"i open the credit card and earn 44,000+ miles, and you wont' credit the miles to my account to restore the forfeited miles","@USAirways  I open the credit card and earn 44,000+ miles, and you wont' credit the miles to my account to restore the forfeited miles"
570282333892251648,positive,0.6729999999999999,,0.0,Southwest,tv stream means i get to spend my flight watching 1999 and 2011 women's world cup finals. #throwback #bestflightever,@SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever
568925181848227840,negative,1.0,Late Flight,0.6748,Delta,seriously?? what is going on?!,@JetBlue seriously?? What is going on?! http://t.co/mTHM9waObu
569473231498964992,neutral,1.0,,,Delta,i'm so sorry i cheated on you with . please take me back. i wore protection.,@Jetblue I'm so sorry I cheated on you with @Delta @DeltaAssist. Please take me back. I wore protection.
568979232786939904,positive,1.0,,,US Airways,kudos to robin at lost/found for reuniting me w/ my ipad. she was delightful to work with!,@USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with!
569876741092552704,neutral,1.0,,,American,i need a vacation from all this ice!,@AmericanAir @Delta @VirginAtlantic I need a vacation from all this ice! http://t.co/45kTsSK18J
569335998083174400,negative,1.0,Late Flight,1.0,US Airways,worst trip ever! wish pilot would've let me off plane at 12pm during 1st delay. now 1030pm and still sitting on runway.,@USAirways worst trip ever!  Wish pilot would've let me off plane at 12pm during 1st delay.  Now 1030pm and still sitting on runway.
569017927803932672,neutral,1.0,,,United,"if you'd love to see more girls be inspired about becoming pilots, rt our free woaw event march 2-8 at abq.","@united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh"
567768830265401344,negative,1.0,Flight Attendant Complaints,1.0,US Airways,(2/2) and another sent him to the wrong line...oh and the kiosks weren't working! #thanks,@USAirways @Jack_Kairys (2/2) and another sent him to the wrong line...oh and the kiosks weren't working! #thanks
567895319951835137,negative,1.0,Lost Luggage,1.0,United,"yes. it was the airport person who told me the bag was still in nashville, when i filed the claim. (1/2)","@united Yes. It was the airport person who told me the bag was still in Nashville, when I filed the claim. (1/2)"
569997258772455424,negative,0.6784,Can't Tell,0.6784,American,what's done is done. not much you can do at this point. trip is already over.,@AmericanAir what's done is done. Not much you can do at this point. Trip is already over.
569914295854739456,negative,0.6575,Customer Service Issue,0.6575,US Airways,. can't book a flight online or over the phone. your customer service is usually great -- anything you can do to help?,.@USAirways Can't book a flight online or over the phone. Your customer service is usually great -- anything you can do to help?
567809206314668033,positive,1.0,,,United,you might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :),@united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :)
569205125278859265,positive,1.0,,,Virgin America,thanks so much!,@VirginAmerica thanks so much!
569753036014247936,negative,1.0,Lost Luggage,1.0,American,-everyone: its been weeks&amp;those dickheads @ aa hadn't contacted me...they lost my checked bag &amp; carryon and haven't offer to pay,@AmericanAir-everyone: its been weeks&amp;those dickheads @ AA hadn't contacted me...they lost my checked bag &amp; carryon and haven't offer to pay
570055285500469248,negative,1.0,Customer Service Issue,1.0,United,"soooo, it's been 15 days and you've offered no response. so i assume poor treatment by gate agents is the norm now?","@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?"
568429191546277888,positive,1.0,,,Southwest,"thank you for integrating with passbook on ios, it all works so much better now!!!","@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!"
570212087223287809,positive,1.0,,,US Airways,knows customer service!! thank you for starting our 2 week vacay on an amazing note! thank you sarita!!!,@USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!!
568094311159476224,negative,0.7024,Late Flight,0.7024,United,a plane took our gate and now we're just waiting in a lot at dia,@united a plane took our gate and now we're just waiting in a lot at DIA
569859213331189760,negative,1.0,Late Flight,0.6799,United,day 3 of this saga maybe they'll finally make it home.intentional or not it not gonna get them back there vacation days #badservice,@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice
569927739802652672,negative,0.6665,Customer Service Issue,0.3446,Southwest,how many others didn't know you are stopping non stop flights to atl and from to hartford ct as of april ?,@SouthwestAir  how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ?
568246736222879744,negative,1.0,longlines,1.0,US Airways,really frustrating to be endlessly waiting at phl for a ground crew to taxi us in at 10pm at night. why is this taking so long?!,@USAirways really frustrating to be endlessly waiting at PHL for a ground crew to taxi us in at 10pm at night. Why is this taking so long?!
569680242194980864,negative,0.6753,Late Flight,0.6753,American,so plot thickens. we're on plane but no ground crew to get us off gate. apparently under the weather in large numbers....,@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers....
569830265364701184,negative,1.0,Customer Service Issue,1.0,United,very poor customer service. i will think again befor flight booking problems another united flight.,@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight.
569587242672398336,neutral,1.0,,,American,please bring american airlines to #blackberry10,@AmericanAir Please bring American Airlines to #BlackBerry10
568076399166140416,negative,0.6404,Lost Luggage,0.3408,Southwest,can &amp; i use your luggage scale to measure our weight loss? one scale for each foot @ home is not accurate anymore.,@SouthwestAir can @Sagerooski &amp; I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore.
568440180769746946,neutral,0.6774,,,Delta,thanks! i just sent a few dms.,@JetBlue Thanks! I just sent a few DMs.
570237453229019137,negative,1.0,Customer Service Issue,1.0,US Airways,been on hold for 2 hours for something which i could have done in less than 1 minute if it was available.your site ux is awe full,@USAirways been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full
569487598709817344,neutral,1.0,,,Delta,we are on flight 751 and were returning to the gate can you provide any information?,@JetBlue we are on flight 751 and were returning to the gate can you provide any information?
569159165626716160,negative,1.0,Late Flight,1.0,US Airways,now the 3rd issue with the plane is a fuel leak. they will let us know soon what they decide. #getmeoffthisplane #ineedabeer,@USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer
569973821396152323,negative,1.0,Late Flight,0.6789,Virgin America,"hi, virgin! i'm on hold for 40-50 minutes -- are there any earlier flights from la to nyc tonight; earlier than 11:50pm?","@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?"
569901265163034624,neutral,1.0,,,Delta,he is a lap infant (4 mons old),@JetBlue HE is a lap infant (4 mons old)
568144896852299776,negative,1.0,Late Flight,1.0,United,my cats flight was delayed 1+hour she will be arriving to hawaii after 5 &amp; i won't be able to pick her up until tomorrow 😭,@united my cats flight was delayed 1+hour  she will be arriving to Hawaii after 5 &amp; I won't be able to pick her up until tomorrow 😭
568905924217217024,negative,1.0,Late Flight,1.0,Southwest,late flightly you've always been late flight! please get back to the old #swa!!,@SouthwestAir Late Flightly you've always been Late Flight! Please get back to the old #SWA!!
569206566035042305,negative,1.0,Cancelled Flight,1.0,US Airways,"after 5 flight cancelled flightlations we finally get a flight, get to the gate on time &amp; you've given our seats away? seriously??","@USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time &amp; you've given our seats away? Seriously??"
569851972645466112,negative,1.0,Cancelled Flight,0.6709,American,"my flight 1108 was cancelled flightled. i need to be rebooked, and i can't do it online and they aren't answering calls. help!","@AmericanAir My flight 1108 was Cancelled Flightled. I need to be rebooked, and I can't do it online and they aren't answering calls. Help!"
569633221748637696,negative,1.0,Customer Service Issue,1.0,American,why would i bother wasting my time calling them when they are gunna do nothing,@AmericanAir why would I bother wasting my time calling them when they are gunna do nothing
567728114588209152,neutral,1.0,,,Southwest,trying to fly out of nashville tomorrow. how is it looking?,@SouthwestAir trying to fly out of Nashville tomorrow. How is it looking?
570091109675769856,negative,1.0,Cancelled Flight,1.0,United,the people at the counter have been very helpful. as you can see nobody is there. flight to austin 10:55 and still sitting here.,@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.
569244295921692672,negative,1.0,Bad Flight,1.0,United,"ruined my day &amp; start trip sfo to gig. both legs changed, lost my paid upgrade &amp; 200 1st class seat &amp; moved me from econ + to econ","@united ruined my day &amp; start trip SFO to GIG. both legs changed, lost my paid upgrade &amp; 200 1st class seat &amp; moved me from Econ + to Econ"
568885499986874369,neutral,0.6633,,,Southwest,go go!,@SouthwestAir go @franks105 go!
570253865066602497,negative,1.0,Customer Service Issue,1.0,US Airways,has the worst customer service. can't even get through to a rep you gotta be kidding me,@USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me
570121135603486720,neutral,0.6429,,0.0,United,keep me updated. let me know that the bags make the flight to j-burg,@united keep me updated. Let me know that the bags make the flight to j-burg
567908046619439104,negative,1.0,Cancelled Flight,0.3511,US Airways,"already called, no other options, flight is being reimbursed. never again, you are unreliable for business travelers.","@USAirways already called, no other options, flight is being reimbursed. Never again, you are unreliable for business travelers."
569983373378252800,negative,0.6984,Customer Service Issue,0.6984,American,help u said ud chnge our retrn flght since we missed our connection sat &amp; now ur not pickng up the phone.only hve 18 hrs left!,@AmericanAir HELP U said ud chnge our retrn flght since we missed our connection Sat &amp; now ur not pickng up the phone.Only hve 18 hrs left!
569927476463452160,neutral,0.6722,,0.0,Delta,who's running your tweeter using the word fleek?,@jetblue who's running your tweeter using the word fleek?
569143528397254656,neutral,1.0,,,Delta,airways stock rating lowered by vetr inc. (jblu) - dakota financial news,@JetBlue Airways Stock Rating Lowered by Vetr Inc. (JBLU) - Dakota Financial News http://t.co/QW2eBEEMVg
570054574389788672,negative,1.0,Customer Service Issue,1.0,United,calls to 800# resulted in 2hrs of hold time &amp; 2day wait to check suspect code share fare. nothing investigated—my time wasted (2/2),@united Calls to 800# resulted in 2hrs of hold time &amp; 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2)
569632283046469634,negative,0.701,Lost Luggage,0.701,US Airways,just be prepared for a claim if that bag is lost ... too many valuables to carry in my hands. #us2146 to #aa2924,@USAirways @AmericanAir just be prepared for a claim if that bag is lost ... Too many valuables to carry in my hands. #us2146 to #aa2924
568593365601820672,neutral,0.6814,,,United,your flights are really cheap what's the catch,@united your flights are really cheap what's the catch
569753971406999552,negative,1.0,Customer Service Issue,0.6707,American,i am going to keep these tweets coming till aa does something...which i know is nothing..hoping i go way...not likely.,@AmericanAir I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely.
569229091657936896,neutral,0.6472,,0.0,Delta,so yesterday a flight i wanted to chicago was on sale within my points range and today it isn't. any way you guys can still honor,@JetBlue so yesterday a flight I wanted to Chicago was on sale within my points range and today it isn't. Any way you guys can still honor
568387362239205376,negative,1.0,Bad Flight,0.6804,Delta,flight 577 fll to sfo. no speed line even though i paid for it. no coffee on flight. and my non stop now has an unscheduled stop,@JetBlue flight 577  fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop
570156989541687296,negative,1.0,Can't Tell,1.0,US Airways,thank you for allowing me to spend more money on vacation by buying things i already bought.,@usairways  Thank you for allowing me to spend more money on vacation by buying things I already bought.
568250311455981570,negative,1.0,Can't Tell,0.6617,US Airways,#flight4592 let us off this plane!!! please go to a gate. this is absurd.,@USAirways #flight4592 LET US OFF THIS PLANE!!!  please go to a gate.  This is absurd.
569995335893848064,neutral,0.639,,,American,boom.,@AmericanAir boom. http://t.co/PzGc6Jch7n
569139586124910593,negative,1.0,Can't Tell,0.6489,United,15.99 for wireless? was 6.99 epic #fail . #greedy #piggy you are the worst!,@united 15.99 for wireless?  Was 6.99 epic #fail . #greedy #piggy you are the worst!
569672091550658560,negative,1.0,Bad Flight,0.66,Southwest,wifi is so slow it totally precludes working on the web. will not book swa for business travel. wish i hadn't lit $24 on fire,@SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire
569996141753802752,neutral,1.0,,,Delta,"ceo's challenge: appease passengers, wall street - the columbian","@JetBlue CEO's challenge: appease passengers, Wall Street - The Columbian http://t.co/pG96ys9aSW"
569864693998690304,positive,0.6675,,,Southwest,just sent dm. thanks for your attentiveness to this matter.,@SouthwestAir  Just sent DM. Thanks for your attentiveness to this matter.
569919787888988160,negative,0.6961,Flight Booking Problems,0.6961,American,2 months and still no exec platinum member cards. what gives?,@AmericanAir 2 months and still no exec platinum member cards. What gives?
569374298168791040,positive,1.0,,,Southwest,thx to customer service rep alex for his patient help in reflight booking problems a cancelled flighted flight and getting us where we have to be tmrw!,@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!
569227342675116033,neutral,1.0,,,United,"a3 gold. so the international baggage limit apply when booked on 1 ticket,even for a domestic leg? what if i travel with 2 friends?","@united A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg?  What if I travel with 2 friends?"
569922214255919105,negative,1.0,Customer Service Issue,0.6613,United,how do i formally complain about your customer service handler who misconnected me. i was denied boarding &amp; i now lost my bag. help!,@united How do I formally complain about your customer service handler who misconnected me. I was denied boarding &amp; I now lost my bag. Help!
568546953262436352,positive,1.0,,,Southwest,"thank you, will do","@SouthwestAir thank you, will do"
569542385627230208,neutral,1.0,,,Delta,don't i always?,@JetBlue don't I always?
568146404784209920,negative,0.6679,Customer Service Issue,0.3662,Southwest,i'm smashed into a window by the giant guest sitting next to me. #4386. no way this guy should have been given 1 seat.,@SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat.
569980358206361601,negative,1.0,Late Flight,0.6639,American,thanks - i miss my dog and this delay is costing me a lot of money.,@AmericanAir thanks - I miss my dog and this delay is costing me a lot of money.
567766755797389312,negative,1.0,Bad Flight,1.0,Delta,"hard to tell, but was told wifi only worked for one side of the plane.","@JetBlue hard to tell, but was told wifi only worked for one side of the plane."
569967305859293184,negative,1.0,Cancelled Flight,1.0,United,#unitedairlines pls fix #aspenbaggagefail issues. had to pay my own way to #aspen after flight cancelled flight. left us in the cold in den.,@united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN.
568433431471886336,negative,0.6479,Flight Booking Problems,0.6479,United,i'm not booked on a 1:30 return flight..,@united I'm not booked on a 1:30 return flight..
567769787317907456,neutral,0.6434,,,Southwest,"we desparately need yall to make a nonstop bna-&gt; tul! cmon it'll be popular. 😄 (right, ??)","@SouthwestAir we desparately need yall to make a nonstop BNA-&gt; TUL! Cmon it'll be popular. 😄 (right, @annebevi @PaulBev1  @MikeAbramson??)"
567873087108161536,neutral,1.0,,,Delta,i have the emails that they are on their way,@JetBlue I have the emails that they are on their way
568801542322548737,neutral,1.0,,,Southwest,flying southwest for the first time to lga with a layover in atlanta!,@SouthwestAir  flying Southwest for the first time to LGA with a layover in Atlanta!
569936580883783680,negative,0.6568,Can't Tell,0.3479,United,thanks! i'll fill up the form as soon as i land. i don't like being duped so i hope you will appreciate my feedback &amp; will be better,@united Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback &amp; will be better
568917936783491073,negative,0.6633,Can't Tell,0.3367,United,already flight booking problems next week's trip on thanks for making the choice so easy #disunited #unfriendlyskies #servicefail,@united already Flight Booking Problems next week's trip on @AmericanAir  thanks for making the choice so easy #disunited #unfriendlyskies #servicefail
568797401772892161,negative,1.0,Flight Attendant Complaints,0.3474,United,i did and then she made me feel guilty because it was economy plus and i didn't pay for the extra leg room,@united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room
567774100299739138,positive,1.0,,,Southwest,- just talking to customer service makes me appreciate you even more! they could learn so much from you!,@SouthwestAir - just talking to customer service @united makes me appreciate you even more!  They could learn so much from you!
568435926503976960,negative,0.6801,Flight Booking Problems,0.3419,Delta,please get service started at and offer good routes lile florida upstate ny vegas etc,@JetBlue please get service started at @triflight and offer good routes lile florida upstate ny vegas etc
568802225058926592,negative,1.0,Customer Service Issue,1.0,US Airways,"has no idea what customer service means. as the customer, if you mess up my plans, don't treat me like its no big deal!","@USAirways has no idea what customer service means.  As the customer, if you mess up my plans, don't treat me like its no big deal!"
569652510950100992,negative,1.0,Bad Flight,0.3627,American,"kid upset, my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an austic child.","@AmericanAir Kid upset, my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an Austic child."
569316220551372800,negative,0.6725,Can't Tell,0.3493,Southwest,i'm flying in a couple of weeks and i need my ticket changed from my maiden name to my married name. pls help!,@SouthwestAir I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help!
569766247715319808,negative,1.0,Cancelled Flight,1.0,American,flight cancelled flighted! i'm trying to get to #chicago. what are me and gonna do. #flying#flight#travel,@AmericanAir flight Cancelled Flighted! I'm trying to get to #chicago. What are me and @justynmoro gonna do. #flying#flight#travel
569686397789057024,neutral,0.638,,0.0,American,"hi, i have my name, email, and aadvantage #, but website won't let me reset password. can we troubleshoot together? thanks!","@AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks!"
569948928864600064,neutral,0.6926,,0.0,Delta,too late flight. rt “: our fleet's on fleek.,Too Late Flight. RT “@JetBlue: Our fleet's on fleek. http://t.co/nJ5Ga1gds5”
567742148603170816,neutral,1.0,,,Virgin America,morning. if i have a question regarding elevate points &amp; flights can i dm you?,@VirginAmerica morning. If I have a question regarding elevate points &amp; flights can I DM you?
569168028014743552,negative,1.0,longlines,0.6706,United,bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything. long lines!! #ua1523,@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything.  Long lines!! #ua1523
568490703476682752,neutral,1.0,,,US Airways,"been with us airways since 03, back and forth gatwick - charlotte, then lhr. bit sad nostalgic way.","@USAirways @AmericanAir been with US Airways since 03,  back and forth Gatwick - Charlotte, then LHR. Bit sad nostalgic way."
569297850456109056,positive,1.0,,,Delta,your employee charles cave at the gate at msy went above and beyond to help try to help me find my glasses. thought u should know,@JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know
570269103648350208,negative,1.0,Flight Booking Problems,1.0,United,7 weeks late flightr and i still have not received my miles from the mileageplus gift card $150 starbucks card i handed over!!!,@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!
569663687222542336,negative,1.0,Late Flight,0.7040000000000001,United,ua647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...,@united UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...
569950482665308160,positive,1.0,,,US Airways,"- thanks, i hope so. maybe you can put in a good word for me? ;-)","@USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)"
569685767527596032,negative,0.6652,Can't Tell,0.6652,Delta,can you take off your blacklist... trying to work :(,@JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :(
570106573395087362,negative,0.6633,Customer Service Issue,0.3571,United,the agent that met us at the gate said any issues w/delays on ua1116 would have to be taken up online...,@united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online...
569627770613063680,positive,0.6851,,0.0,American,i would like to thank the customer service team for their response to my cancelled flightled flight but just offering to (cont),@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont)
568969600559226880,negative,1.0,Late Flight,1.0,Delta,"this is awful! flight out of jfk for our honeymoon is delayed again until 1225 am, and we lost money on a hotel now! #delayforwhat?","@JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?"
569921267601580032,negative,1.0,Lost Luggage,1.0,US Airways,why did you put my luggage on the plane after mine? then not deliver it to me like you said? now show the claim as closed online?,@USAirways Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online?
568378076955938816,negative,1.0,Flight Booking Problems,1.0,US Airways,so i was just told i was coded as an upgrade... i clearly purchased this seat with my miles and refuse to downgrade. #ripoff,@USAirways so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. #ripoff
569250438882705410,neutral,0.6947,,,US Airways,ok thanks,@USAirways Ok Thanks
568626974278733826,negative,1.0,Late Flight,1.0,US Airways,"i doubt that, its 11:21p &amp; we r still being held captive on the ground at dca! a little communication from up front would b nice.","@USAirways I doubt that, its 11:21p &amp; we r still being held captive on the ground at DCA! A little communication from up front would b nice."
568650439639437313,positive,1.0,,,United,you guys are awesome! thanks!,@united you guys are awesome! Thanks!
568270768989081600,positive,1.0,,,Delta,i know you have a lot of baggage... but i want you to know i really enjoyed being inside you. #jetbae,I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae
568030511530172416,negative,0.6648,Late Flight,0.3541,US Airways,stuck in cae need reflight booking problems for next flight possibly dm for more info,@USAirways stuck in cae need reFlight Booking Problems for next flight possibly dm for more info
569872444590129152,negative,0.6816,Cancelled Flight,0.35200000000000004,Southwest,pleaseeee resume direct flights from fll to phl. i don't want to fly with anyone else 😩😫😢,@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢
568101609894342656,negative,1.0,Can't Tell,0.6658,United,"2/2 you don't really care about our comfort, you care about profitability. that's fine, just own up to it. #unfriendlyskies","2/2 @united You don't really care about our comfort, you care about profitability. That's fine, just own up to it. #unfriendlyskies"
569244201021362176,negative,1.0,Late Flight,0.6421,United,now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse,@united now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse
568778986567933952,negative,1.0,Customer Service Issue,0.3583,United,"instead of making seats smaller/thinner so u can jam more people on a flight,u should concentrate on maint &amp; happy customers","@united instead of making  seats smaller/thinner so u can jam more people on a flight,u should concentrate on maint &amp; happy customers"
569592626300751873,neutral,1.0,,,United,do you have bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.,@united Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.
568428224813916160,neutral,1.0,,,Virgin America,i need a receipt for a flight change. can you send one?,@VirginAmerica I need a receipt for a flight change. Can you send one?
569920661642088448,negative,1.0,Can't Tell,0.6732,United,you're the reason this whole travel experience has been a nightmare,@united you're the reason this whole travel experience has been a nightmare
569548316700254208,positive,0.6556,,,United,"it was very comfortable, now waiting for our luggage","@united it was very comfortable, now waiting for our luggage"
568646628795666432,neutral,0.7024,,0.0,US Airways,mobile boarding pass email.,@USAirways Mobile boarding pass email.
569902322718871552,negative,1.0,Customer Service Issue,1.0,American,"sjc-&gt;lax. after the fourth time, i gave up!","@AmericanAir SJC-&gt;LAX. After the fourth time, I gave up!"
567791019086065664,negative,1.0,Late Flight,0.6464,US Airways,i would be on my way but wether has delayed yet again.. love the charlotte ice storm!! good luck with mad customers,@USAirways I would be on my way but   wether has delayed yet again.. Love the Charlotte ice storm!!  Good luck with mad customers
570249159179145216,neutral,1.0,,,American,now i understand!!,@AmericanAir now I understand!!
568655789247762432,negative,1.0,Late Flight,1.0,United,really? 9+hours???? : we don't like delays and do all we can to avoid them. we'll have you on your way asap,Really? 9+hours???? @united: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP
569549401364029440,negative,1.0,Cancelled Flight,1.0,US Airways,"can you get me home to syracuse? after 6 cancelled flightled flights, one re routing three of us are sitting in charlotte","@USAirways can you get me home to Syracuse? After 6 Cancelled Flightled flights, one re routing three of us are sitting in Charlotte"
568093988516802560,positive,0.7072,,,Southwest,“: hmmm... how does the caribbean sound? ^ld” warm thanks!,“@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LD” WARM THANKS!
568864286266814465,positive,1.0,,,Delta,i will. thank you!,@JetBlue I will. Thank you!
568877690821877760,negative,0.6421,Late Flight,0.3263,US Airways,who would like to watch the video of how loyal customers are really treated while asking for an explanation for our 6 hour delay?,@USAirways who would like to watch the video of how loyal customers are really treated while asking for an explanation for our 6 hour delay?
568835255722860544,positive,1.0,,,United,baggage check in and in flight crew the friendliest ever flight#417 ogg to lax !!!,@united Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!!
569745948437569536,negative,1.0,Flight Booking Problems,0.3428,American,"to think that i'm a ""priority member""! wonder how you treat the plebes. i know which rewards card i'm cancelled flightling immediately.","@AmericanAir To think that I'm a ""Priority Member""! Wonder how you treat the plebes. I know which rewards card I'm Cancelled Flightling immediately."
567758020239966208,neutral,0.6686,,,Delta,alittle more money to book our flights... we're 1/2 way there :),@JetBlue alittle more money to book our flights... we're 1/2 way there :)
568726628639100928,negative,1.0,Customer Service Issue,0.6477,United,your airline is the biggest joke of an operation in the world.,@united your airline is the biggest joke of an operation in the world.
568671211430891520,neutral,1.0,,,United,any chance you are allowing reflight booking problems yet for travel out of denver this weekend due to impending storm?,@united Any chance you are allowing reFlight Booking Problems yet for travel out of Denver this weekend due to impending storm?
569989168903819264,positive,1.0,,,Southwest,seeing your workers time in and time out going above and beyond is why i love flying with you guys. thank you!,@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!
569911555967442944,negative,1.0,Lost Luggage,1.0,Southwest,yep. 99.99999999% certain it was on that flight.,@SouthwestAir yep. 99.99999999% certain it was on that flight.
568803508784275457,negative,1.0,Customer Service Issue,0.6733,US Airways,"i've been on hold for 35 mins to sort out my reservation out of sync message when trying to check in, what's wrong?!?","@USAirways I've been on hold for 35 mins to sort out my reservation out of sync message when trying to check in, what's wrong?!?"
569850597169598464,negative,1.0,Flight Attendant Complaints,0.6878,American,you have the worst reps at jacksonville airport. so rude and totally not helpful at all!,@AmericanAir you have the worst reps at Jacksonville airport. So rude and totally not helpful at all!
568872291427160065,neutral,1.0,,,United,mine is gjqx6j husband is a587cw (can't dm for some reason.),@united mine is GJQX6J husband is A587CW (Can't DM for some reason.)
568172843520950272,neutral,1.0,,,Delta,"i like marie harf go to iraiq find isis and spread good, and offer resume service to isis in order to find jobs","@JetBlue I like Marie Harf go to Iraiq find ISIS and spread good, and offer resume service to ISIS in order to find jobs @marieharf"
569631293429821440,negative,0.6681,Customer Service Issue,0.6681,American,no worries they called back 4 hrs late flightr while i was asleep and took an additional $200 fee. so by aa standards everything's gr8,@AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8
569925538946551808,negative,0.7102,Can't Tell,0.7102,Delta,why? 😒 rt our fleet's on fleek.,Why? 😒 RT @JetBlue Our fleet's on fleek. http://t.co/I7Ut2ZvHCO
567873519356284928,neutral,0.7223,,0.0,United,"374 ord to roc. fam came to see me at sna. i'm a member, so is my dad. he used his miles for them.","@united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them."
570075916430397440,negative,1.0,Customer Service Issue,1.0,US Airways,"if it was so important, why did i wait on hold and then get hung up on by your computer? #disappointed","@USAirways if it was so important, why did I wait on hold and then get hung up on by your computer?  #disappointed"
569361701495304192,neutral,0.6655,,0.0,United,just called and did it. should have earlier because i'm being sent to dca first and then to pvd. we may rent a car instead.,@united just called and did it. Should have earlier because I'm being sent to DCA first and THEN to pvd. We may rent a car instead.
570044516318748672,negative,0.7104,Damaged Luggage,0.7104,Southwest,kudos to bag handler at dtw gate 21 at 7:10 pm. ran to keep bags from hitting ground in 9 degree temp!,@SouthwestAir Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ
568769111561527297,negative,0.6932,Bad Flight,0.6932,US Airways,"paid for a choice seat my choice is to not have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard","@USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard"
570070928425676800,neutral,0.6353,,0.0,US Airways,but i bougth mc caren to jfk with same agency and delta airways . delta refund money but usairways doesnt accept to refund,@USAirways but i bougth mc caren to jfk with same agency and delta airways . Delta refund money but usairways doesnt accept to refund
569927299908444160,negative,1.0,Can't Tell,1.0,Delta,. this is enough for me to stop flying jetblue.,.@JetBlue this is enough for me to stop flying JetBlue.
568109598034554880,negative,1.0,Customer Service Issue,0.6341,United,i already sent feedback and your reps are who told me about the priority. i'm speechless at your system,@united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system
569779173461336065,negative,1.0,Late Flight,0.6909,Southwest,you got me home over an hour and a half late flight but at least my baggage was delivered soaking wet,@SouthwestAir you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet
570287704728084480,positive,1.0,,,Delta,flight 117. proud to fly jet blue!,@JetBlue flight 117. proud to fly Jet Blue!
568204042964332544,positive,0.653,,,United,thnx,@united thnx
569985270415818752,negative,1.0,Customer Service Issue,0.7077,US Airways,i have a receipt but no conf # for a thur flight. when i call for help i was literally hung up on b/c of wait times. help!,@USAirways I have a receipt but no conf # for a Thur flight. When I call for help I was literally hung up on b/c of wait times. Help!
568612163578773504,negative,1.0,Late Flight,0.6629,United,they did on a delta flight out of lax which is why i should be compensated for my rental car there.,@united they did on a delta flight out of LAX which is why I should be compensated for my rental car there.
569180541662027779,positive,1.0,,,Southwest,thank u thank u thank u for coming through for us! i sincerely didn't think it would happen. &lt;3 #swa #thankyou,@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. &lt;3 #SWA #THANKYOU
569159619710361600,positive,1.0,,,United,very impressed so far. an app that's worth a damn and sms updates on my flight.,@united Very impressed so far. An app that's worth a damn and sms updates on my flight.
570258822297579520,neutral,1.0,,,Virgin America,will you be making bos&gt;las non stop permanently anytime soon?,@VirginAmerica will you be making BOS&gt;LAS non stop permanently anytime soon?
568780030538420225,negative,0.6976,Lost Luggage,0.6976,United,item (not mine) mysteriously ended up in my checked bag after a #ewr to #yow flight. missing a black box?,@united Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight.  Missing a black box? http://t.co/SJQEmDtQmA
569536910990950401,negative,1.0,Late Flight,1.0,Delta,what happened to our plane meant to leave @ 830? why do we have to wait for 1 from buffalo? seems organizational error not weather.,@JetBlue what happened to our plane meant to leave @ 830? Why do we have to wait for 1 from buffalo? Seems organizational error not weather.
569961481455976449,neutral,0.6894,,0.0,US Airways,"is there an additional charge for a golf bag with clubs , shoes, and golf balls, if that's the only piece of luggage you check?","@USAirways is there an additional charge for a golf bag with clubs , shoes, and golf balls, if that's the only piece of luggage you check?"
568822419823169536,negative,1.0,Customer Service Issue,0.3681,US Airways,"literally all that says is ""case open"" what good is that to me?","@USAirways Literally all that says is ""Case open""  What good is that to me?"
569591642367401984,negative,1.0,Customer Service Issue,0.6526,United,“:that's not something we like to hear. hopefully our staff can resolve &amp; have you on your way asap. ^ml”:3:15 &amp; still not resolved,“@united:That's not something we like to hear. Hopefully our staff can resolve &amp; have you on your way ASAP. ^ML”:3:15 &amp; still not resolved
568535405361913857,neutral,0.6495,,0.0,Delta,hi. how do i claim points on a 1800-flowers order after i purchased? i totally forgot to put in the promo code.,@JetBlue Hi. How do I claim points on a 1800-flowers order after I purchased? I totally forgot to put in the promo code.
569747706047934464,positive,1.0,,,United,i wanna be ride united airline! i love airplane,@united I wanna be ride United airline! I love airplane
569658243871608832,negative,1.0,Cancelled Flight,0.6486,American,i've been on hold for about 3 and a half hours now. thanks for cancelled flighting my flight and not notifying me.,@AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me.
567891805867483136,positive,0.6411,,0.0,Delta,thanks for having us hang out at tampa airport forever today!!! it's really been an awesome experience,@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience
568955124300820480,positive,1.0,,,United,"thank you! good service, safe flight... 1/2 way home!","@united thank you! Good service, safe flight... 1/2 way home!"
569951384390344704,negative,1.0,Late Flight,1.0,United,"really? 3 hr delay, 4 gate changes, &amp; you boarded us, sent us back up, &amp; boarded us again. won't change our flight. can we go now?","@united really? 3 hr delay, 4 gate changes, &amp; you boarded us, sent us back up, &amp; boarded us again.  Won't change our flight. Can we go now?"
568815686446788608,neutral,0.6832,,0.0,United,"“: please dm details, we'd like to help if you need assistance. ^kp” #another #airlines #issues","“@united: @LRuns4Cupcakes Please DM details, we'd like to help if you need assistance. ^KP” @ClarkHoward #Another #Airlines #Issues"
568811384437411840,negative,0.662,Flight Booking Problems,0.662,Virgin America,the flight booking problems section of your website seems to be broken on chrome. might wanna look into that.,@VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.
568199988255330304,negative,0.6669,Customer Service Issue,0.6669,US Airways,“: we appreciate the #shoutout for roberto. dm confirmation code so we can forward ur kind words.” confirmation code?,“@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.” Confirmation code?
569641247075213312,negative,1.0,Flight Attendant Complaints,0.3769,American,flight 1081 from iad to lax sat for more than 3hrs because ground crew couldn't drive in snow #badmgmt #americanairlines,@AmericanAir flight 1081 from IAD to LAX sat for more than 3hrs because ground crew couldn't drive in snow #badmgmt #AmericanAirlines
569614009369907200,negative,1.0,Can't Tell,0.3603,United,- 3 of 6 first seats open on ua5097. no upgrades processed. gate agents said their too busy. not cool,@united - 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents @yyz said their too busy. Not cool http://t.co/6KpyhckA9l
568166220706418688,negative,1.0,longlines,1.0,Southwest,open more kiosks at austin-bergstrom. three lanes to service a line of 50 people? really?,"@SouthwestAir Open more kiosks at 
Austin-Bergstrom. Three lanes to service a line of 50 people? Really?"
570306662575300611,neutral,0.6742,,,American,767 seconds from touchdown at madrid airport in april 2013 #avgeek,@AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http://t.co/1yWXRfn0Gr
569714651489050624,negative,1.0,Lost Luggage,0.3473,Southwest,luggage delivery between 1-4am? really? after i was told by midnight multiple times? why lie? crazy and bad business.,@SouthwestAir luggage delivery between 1-4am? Really? After I was told by midnight multiple times? Why lie? Crazy and bad business.
569176007225188352,negative,1.0,Customer Service Issue,1.0,Southwest,- you can do better than having someone on hold for over an hr,@SouthwestAir - you can do better than having someone on hold for over an hr http://t.co/FxNv618B1A
569607509167595520,negative,1.0,Can't Tell,0.3703,American,"the point of the pic: if your reps struggle with the merger this much, imagine how it is for the public!","@AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg"
568846499431337984,neutral,1.0,,,United,"can i put sun in my carry on? rt “: right now 0 would be a heat wave, so enjoy the warmth! can you bring some home? ^jj”","Can I put sun in my carry on? RT “@united: @ant_kneee Right now 0 would be a heat wave, so enjoy the warmth! Can you bring some home? ^JJ”"
569620782566875136,negative,1.0,Flight Booking Problems,0.6828,American,is there not an email address i can send my issue to? you guys screwed up and rebooked my flight to the wrong day! please help,@AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day!  please help
569559734199721984,negative,1.0,Lost Luggage,1.0,United,hi there bag id is ua6016053916 can you update me and explain why is occurred when i arrived 4 hours before flight!,@united Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight!
569212457706782720,neutral,1.0,,,Southwest,thanks. what's your opinion on chances of getting in okay tomorrow?,@SouthwestAir thanks. What's your opinion on chances of getting in okay tomorrow?
569340120790233089,negative,1.0,Bad Flight,0.6373,United,i'm rebooked on a flight tomorrow even though i had 1st class seat orig i have a lousy coach seat,@united I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat
569949655905263616,neutral,1.0,,,American,"i have a couple questions for you, if you’re available for pm?","@AmericanAir I have a couple questions for you, if you’re available for PM?"
569972884052930560,neutral,0.679,,,United,done,@united done
569621332863754240,negative,1.0,Customer Service Issue,1.0,American,yes. your service in guc sucks. your gate agent pushed a passenger and has been rude to everyone since we got here.,@AmericanAir Yes. Your service in GUC sucks. Your gate agent pushed a passenger and has been rude to everyone since we got here.
570295405818335236,neutral,0.6329,,0.0,US Airways,"i forgot my password and i don't know if my username is correct, and i want to use my miles, what i have to do??","@USAirways I forgot my password and I don't know if my username is correct, and i want to use my miles, what i have to do??"
570000071644872704,neutral,1.0,,,Virgin America,will flights be leaving dallas for la on february 24th?,@VirginAmerica Will flights be leaving Dallas for LA on February 24th?
567788982974619649,neutral,1.0,,,United,"hi again, any updates here?","@united Hi again, any updates here?"
567818765888557056,negative,1.0,Customer Service Issue,1.0,Southwest,how long did you have to hold? we waited 35 minutes and gave up,@SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up
569856654394720256,negative,1.0,Flight Booking Problems,0.6744,United,where is my receipt! i upgraded return leg and 6 months late flightr still no receipt!,@united WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu
567727403964055552,negative,0.7109,Can't Tell,0.3609,United,"bad coffee, but the juice is ok. #getphilz @ united terminal sfo airport","@united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO"
569154652735803392,negative,1.0,Customer Service Issue,1.0,Southwest,on hold for over an hour twice? terrible.,@SouthwestAir on hold for over an hour twice?  Terrible.
568917611565592577,negative,1.0,Late Flight,0.6657,United,don't ask me to be patient without offering something in return.,@united Don't ask me to be patient without offering something in return.
569628752231018496,negative,1.0,Late Flight,1.0,Delta,your scheduling skills failed. the delay went from four hours to nearly six. don't tell me you were snowbound in pbi.,@JetBlue Your scheduling skills failed. The delay went from four hours to nearly six. Don't tell me you were snowbound in PBI.
567867498126770176,positive,1.0,,,US Airways,will do. i appreciate the response.,@USAirways Will do. I appreciate the response.
569510774957170690,negative,1.0,Customer Service Issue,1.0,Southwest,"no after 75 mins of hold, i finally hung up! ridiculous wait times. can you assist in cancelled flighting reservation?","@SouthwestAir no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation?"
569245342421491712,negative,1.0,Can't Tell,0.6636,Delta,hopefully this flight seattle to boston 2pm will have wifi. our first one did not and we had to entertain ourselves! #lizaapproved,@JetBlue hopefully this flight Seattle to Boston 2pm will have wifi. Our first one did not and we had to entertain ourselves! #lizaapproved
569650751598944256,negative,1.0,longlines,0.659,US Airways,"any way to tell our gate we are going? stuck on tarmack, int'l flt flt 878 going to elm gate f6","@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6"
569953475640995840,negative,0.6796,Flight Booking Problems,0.3474,American,"that's good, i'd expect that but i can't get through on the phone to make any changes. can i change it online?","@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?"
568753398100692992,neutral,0.6284,,0.0,Southwest,"hi! winter wx advisory issued for stl. snow &amp; ice &amp; cold, oh my! will you issue a travel advisory for that?","@SouthwestAir Hi! Winter Wx Advisory issued for STL. Snow &amp; Ice &amp; Cold, oh my! Will you issue a travel advisory for that?"
570101746590093312,negative,1.0,Lost Luggage,1.0,US Airways,my bag landed 1 day late flight at sfo at 11:40am. how can it be 10:01pm and i still don't have it? flight 719 2/22/14,@USAirways my bag landed 1 day Late Flight at sfo at 11:40am. How can it be 10:01pm and I still don't have it? Flight 719 2/22/14
568859651980156928,negative,0.6632,Can't Tell,0.3368,Southwest,includes “: inclement weather may impact scheduled service in. reflight booking problems options available:,Includes @KCIAirport “@SouthwestAir: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http://t.co/KeyrpFlHil”
569454437288140800,negative,1.0,Bad Flight,0.6289,United,this has been the worst flight experience i've ever had. thank you for ending my vacation on such a bad note.,@united This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note.
568775278505414656,negative,1.0,Late Flight,0.6598,United,"gates were definitely not full. we were parked and wheels were chocked. customer service called it an ""unmet arrival""!!","@united gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an ""UNMET ARRIVAL""!!"
569874150636048384,neutral,0.6739,,0.0,Delta,. that's what i planned on but boston traffic due to recent weather was insane! if i had been expedited i would have made it.,.@JetBlue That's what I planned on but Boston traffic due to recent weather was insane! If I had been expedited I would have made it.
568569646389067776,negative,1.0,Flight Booking Problems,1.0,US Airways,"completed. if that's the case then why does it still say ""in progress"" on paypal's website. i reserved on the 13th.","@USAirways @AskPayPal completed. If that's the case then why does it still say ""in progress"" on Paypal's website. I reserved on the 13th."
570240524592017408,negative,1.0,Late Flight,0.3531,American,but the issue is were waiting on rampers to close the door..only to waste more fuel&amp;likely to be told we need more fuel.#cycle,@AmericanAir but the issue is were waiting on rampers to close the door..only to waste more fuel&amp;likely to be told we need more fuel.#cycle
568211991757770752,negative,0.6522,Flight Booking Problems,0.6522,Delta,"why doesn't your ""best fare finder"" work?","@JetBlue Why doesn't your ""Best Fare Finder"" work?"
570246895530078208,neutral,0.6779,,0.0,American,and then wanted to change it to ba for avios.,@AmericanAir and then wanted to change it to BA for Avios.
568036804542275584,neutral,0.6923,,0.0,US Airways,trying to go nashville to london and just have no idea when would be a good time to fly out of nashville right now.,@usairways Trying to go Nashville to London and just have no idea when would be a good time to fly out of Nashville right now. @AmericanAir
570301670892146688,neutral,1.0,,,United,flying gla-mco in a few weeks. how long do we have to be at airport for before departure for both international and domestic? ta,@united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta
569958127258497025,negative,0.6989,Can't Tell,0.3763,Delta,"sorry for unfollowing,","Sorry for unfollowing, @JetBlue"
568462177415372801,positive,1.0,,,United,yes ! :d (y) from on instagram :),@united Yes ! :D (Y) From @therealaviation on Instagram :)
569332001720967168,positive,1.0,,,Delta,-- the best!!!,@JetBlue @L_Burley11 -- the best!!!
568082378406682624,neutral,0.6354,,,Southwest,lauren im screakjmf,@SouthwestAir @love_dragonss LAUREN IM SCREAKJMF
569966909019398144,negative,1.0,Customer Service Issue,1.0,United,does customer care have email or a phone rep that i can speak with? we had so many issues they can't be placed in 2000 characters?,@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?
569331162897739776,negative,1.0,Can't Tell,0.3547,United,why don't you ever print my known #traveler number on my ticket? because of this i never get to use the #tsa prescreen i paid for,@united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for
568947922731028480,negative,1.0,Late Flight,1.0,United,i have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. huge mistake on my part. don't fly united,@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united
569350730034728960,negative,1.0,Cancelled Flight,0.6524,Southwest,u texted that my flight from denver to sd tmrw is cancelled flightled? been on hold for an hour trying to get help. any other flights?,@SouthwestAir u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights?
570123872168574976,negative,1.0,Customer Service Issue,1.0,American,"will not help us on the phone, at the gate or in checkin. i book travel for clients and cannot believe the lack of service","@AmericanAir will not help us on the phone, at the gate or in checkin. I book travel for clients and cannot believe the lack of service"
568457955223453696,negative,1.0,Customer Service Issue,1.0,US Airways,. on phone hold for 30+ mins trying to speak to an agent. can't change reservation online. sigh. #badcustomerexperience,@USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience
568010412798509056,negative,1.0,Customer Service Issue,1.0,US Airways,how about a phone # to talk to a real person?,@USAirways how about a phone # to talk to a real person?
567727599627943936,negative,1.0,Late Flight,1.0,United,did not let me get on the iah-hnl direct. now weather delay for my sfo leg. stop being reactive and be proactive!,@united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive!
569869476453158912,negative,1.0,Customer Service Issue,0.6677,United,so is the ^jj standing for just joking? i am not finding the humor.,@united so is the ^JJ standing for Just Joking?  I am not finding the humor.
568992290833899520,negative,1.0,Customer Service Issue,0.6652,Southwest,horrible experience ever with airline..have to reconsider any future flights. customer service ...,@SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi
567736516420853760,negative,1.0,Customer Service Issue,0.6454,US Airways,"&amp; there are seats together, they just have fees. seems if i'm taking a 5am flight the least you can do is wave the $10.","@USAirways &amp; there are seats together, they just have fees. Seems if I'm taking a 5am flight the least you can do is wave the $10."
568109878754934784,negative,1.0,Customer Service Issue,0.6484,United,"you mean like my mailing address and rate? by the surliness of my united ""coworkers"" i'm guessing our benefits aren't great.","@united you mean like my mailing address and rate? By the surliness of my United ""coworkers"" I'm guessing our benefits aren't great."
567739785981493248,positive,0.6596,,0.0,Southwest,you guys are awesome... #dontchangeathing #luv,@SouthwestAir you guys are awesome... #dontchangeathing #luv
569885759513034752,negative,1.0,Customer Service Issue,1.0,Southwest,on hold for 15+ min...no estimated answer time. any help here?,@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here?
569267194028298241,negative,1.0,Customer Service Issue,1.0,Southwest,"ah - did dm, no reply. on hold now over 2hrs. just spent over $1k to get a united flight tmrw to get home. #lame","@SouthwestAir AH - did DM, no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. #lame"
570064381410734080,neutral,1.0,,,Southwest,reference #: 261093929756,@SouthwestAir reference #: 261093929756
570020023630057472,neutral,0.6526,,0.0,US Airways,just now but no general announcement,@USAirways just now but no general announcement
569967974284713984,negative,1.0,Customer Service Issue,0.6682,US Airways,thanks but when i asked for a change with no cost for you the only desition was nade by computer. now is late flight,@USAirways Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is Late Flight
569631041356320768,positive,0.6697,,,United,i trust you enough to put my coat in my checked bag!,@united I trust you enough to put my coat in my checked bag!
569669629951549440,neutral,0.6364,,0.0,Southwest,flights still going to dal?,@SouthwestAir flights still going to DAL?
569497632361594880,negative,1.0,Customer Service Issue,1.0,US Airways,so upset with customer service. i have a simple question and the phone system has disconnected me all day today and yesterday.,@USAirways so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday.
568821261767303168,negative,1.0,Cancelled Flight,0.6831,United,i'm rebooked. getting home 4 hours late flightr then planned. what are the chances i'll ever see my bag again? #unhappytraveler,@united I'm rebooked. Getting home 4 hours Late Flightr then planned. What are the chances I'll ever see my bag again? #unhappytraveler
569981473060560896,negative,1.0,Late Flight,1.0,American,i guess it is more bs airportcardio given you cannot have an on time flight,@AmericanAir I guess it is more BS AirportCardio given you cannot have an on time flight
570045890750230529,negative,1.0,Customer Service Issue,0.6809,US Airways,"hi, im trying to speak with someone to book travel for a minor. the phone keeps disconnecting. please advise. website wont allow.","@USAirways hi, Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow."
568934749571387392,negative,1.0,Customer Service Issue,1.0,United,"your ""loyalty team"" basically flipped me off via phone, but thanks. maybe google ""loyalty"" and get back to me? ^lol","@united Your ""Loyalty Team"" basically flipped me off via phone, but thanks. Maybe Google ""loyalty"" and get back to me? ^LOL"
570235195934117889,negative,1.0,Flight Attendant Complaints,0.385,United,ours in july. you have zero excuses for this. you have an out-of-date system that causes problems like this.,@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.
570286565894828032,negative,0.6931,Can't Tell,0.3626,United,"also during the run i was instructed to do, i shattered my computer.","@united also during the run I was instructed to do, I shattered my computer. http://t.co/oAflfr7WXB"
569530599129501696,positive,1.0,,,Delta,i love #jetblue ! #flyfi when will we be able to charge our devices on domestic #a320 flights?! thanks!,@JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http://t.co/obqIro1bUJ
569250469178175488,positive,0.6775,,0.0,Virgin America,thanks for a great flight from la to boston! pilots did a great job landing in the snow. can we go back to la now? #seriously,@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously
567736505477918722,neutral,1.0,,,US Airways,im researching a flight &amp; noticed a small issue w/class of service between your site &amp; other sites. could reservations help me?,@USAirways Im researching a flight &amp; noticed a small issue w/class of service between your site &amp; other sites. Could Reservations help me?
567764010812985344,negative,0.6904,Customer Service Issue,0.6904,Southwest,"i recommend upgrading your ivr and using call back, email, and texting from a know caller.","@SouthwestAir I recommend upgrading your IVR and using call back, email, and texting from a know caller."
569625419097313282,positive,1.0,,,United,"on 2/20 denver ap, gate b91 (destination santa fe), agent ashley did an amazing job in the face of an angry traveler. kudos.","@united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos."
568929299350179840,negative,1.0,Late Flight,1.0,United,you are by far the worst airline. 4 plane delays on 1 round trip flight. how is that possible.,@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.
570063192581390336,neutral,1.0,,,American,jet slides off icy taxiway at story:,"@AmericanAir jet slides off icy taxiway at @dfwairport 

STORY: http://t.co/4pONJ3jidE http://t.co/3DCWerZ1kr"
569659515706028033,negative,1.0,Cancelled Flight,0.642,American,fight got cancelled flighted can u help me rebook a flight? call center is too busy to answer calls or even put me on hold #yuck,@AmericanAir fight got Cancelled Flighted can u help me rebook a flight?  Call center is too busy to answer calls or even put me on hold #yuck
569479822226952192,negative,1.0,Cancelled Flight,1.0,US Airways,"my flight got cancelled flightled to charlotte. been on hold for an hour, pls pick up!","@USAirways my flight got Cancelled Flightled to Charlotte. Been on hold for an hour, pls pick up!"
569699616750489600,negative,1.0,Late Flight,1.0,US Airways,you're really fudgin up with all these delays 😡 #justwantmybed,@USAirways you're really fudgin up with all these delays 😡 #justwantmybed
569129625592274944,negative,1.0,Damaged Luggage,0.6859999999999999,US Airways,baggage drop at phl b/c is incredibly backed up... unacceptable service,@USAirways baggage drop at phl b/c is incredibly backed up... unacceptable service
568625636639506433,negative,1.0,Customer Service Issue,0.6563,United,"(1/2) thanks, but does not answer my question. i want to make a reservation over the phone in perth, hold for 24hrs, and have family","@united (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family"
569180845594046464,neutral,1.0,,,Southwest,greetings,@SouthwestAir greetings
567798174946172928,negative,1.0,Flight Booking Problems,1.0,United,your website flight booking problems experience is an obnoxious upsell-laden disaster for anyone with half a brain.,@united Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain.
568047650945298432,negative,0.6421,Late Flight,0.3368,United,we are never going to get to out gate at this rate.,@united we are never going to get to out gate at this rate.
570252044528959488,neutral,1.0,,,Delta,airline trouble this winter &amp; not getting good customer service? contact we negotiate resolutions for you!,@JetBlue Airline trouble this winter &amp; not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!
568489413262610433,neutral,1.0,,,Southwest,do you have any flights from nas-bwi ton march 23?,@SouthwestAir do you have any flights from NAS-BWI ton March 23?
569309864759050240,negative,1.0,Customer Service Issue,1.0,US Airways,"husband tried to use dividends &amp; companion fair for emergency, transferred &amp; put on hold for over two hours gave up #disappointed","@USAirways husband tried to use dividends &amp; companion fair for emergency, transferred &amp; put on hold for over two hours gave up #disappointed"
569977585003827200,negative,1.0,Customer Service Issue,0.6949,American,the worst first class boarding service i ever had.,@AmericanAir the worst first class boarding service I ever had.
569287656607100929,negative,1.0,Bad Flight,0.3535,United,fire yr rep who refused to put me on a flight that i had a boarding pass and seat on. full explanation and her name in complaint.,@united fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint.
569829233423360000,neutral,0.6849,,0.0,American,", check dm please!","@AmericanAir , CHECK DM PLEASE!"
569973945270546432,negative,1.0,Customer Service Issue,1.0,American,your advantage agents are horrible! i've been waiting for 5 hours for a call back only to be hung up on by a rude agent!,@AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent!
569972073201688576,negative,1.0,Late Flight,1.0,United,has been such a disappointment today. simply put. rather unpleased with things currently. flight delayed; cant wait to just get home,@united has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed; cant wait to just get home
569629990129520641,positive,1.0,,,United,thanks gate agent extraordinaire seau fong for helping me get re-booked out of boise and (hopefully) home to nyc sometime tonight!,@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!
569618868441722882,negative,1.0,Customer Service Issue,0.6809,United,is synonymous to with #rude. and #cheap. you really don't know how to value the customer,@united is synonymous to with #rude. And #cheap. You really don't know how to value the customer
568438982301917184,negative,0.6806,Can't Tell,0.3551,United,"really hoping to get some help here. on my 5th attempt to get a resolution, and lost count of transfers. help please! #mileageplus","@united really hoping to get some help here.  On my 5th attempt to get a resolution, and lost count of transfers.  help please! #mileageplus"
568462314388656128,negative,0.6915,Flight Booking Problems,0.3511,Southwest,why doesn't mean tsa precheck show up on my mobile boarding pass? my ktn is linked to my account.,@SouthwestAir Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account.
570219138125324288,neutral,0.6326,,0.0,US Airways,can i please have someone call me 781 879 4505,@USAirways can i please have someone call me 781 879 4505
568224469480833024,negative,0.6634,Flight Booking Problems,0.3366,United,how long will it take for miles that i re-purchased (they had expired) to show up? i recieved an email that the request had been..,@united how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been..
567784773780013057,positive,0.6507,,,US Airways,nice touch with using my first name. very intimate. i'll be filing a claim soon to be reimbursed. have a us airways day!,@USAirways nice touch with using my first name.  Very intimate.  I'll be filing a claim soon to be reimbursed. Have a us airways day!
569275249725870080,negative,1.0,Lost Luggage,1.0,Southwest,lost bag on flight to vegas. now to el paso. going to dallas love. gate attendant said see if can coordinate to get it to love,@SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love
568233965800304640,positive,1.0,,,United,"okay - thanks for your help, jt! i appreciate your time!","@united okay - thanks for your help, JT! I appreciate your time!"
569832860795985920,positive,1.0,,,American,i love american airlines :d,@AmericanAir I Love American Airlines :D
568989506784722945,positive,1.0,,,United,thank you! have a nice evening.,@united Thank you! Have a nice evening.
569564671688118273,negative,1.0,Flight Attendant Complaints,0.3395,United,flight 5903 stranded on tarmac in chicago. no gates available?! plane getting very hot and uncomfortable.,@united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable.
567805039583199235,negative,1.0,Customer Service Issue,0.6776,US Airways,it's the rude and arrogant gate personnel. uncalled for. unprofessional. #theworst,@USAirways It's the rude and arrogant gate personnel. Uncalled for. Unprofessional. #theworst
568226940139782144,negative,1.0,Lost Luggage,1.0,United,omg where is my bag??? yyzua70435 - enough with the shenanigans already. it's getting real old real quick!!,@United OMG WHERE IS MY BAG??? YYZUA70435 - enough with the shenanigans already. It's getting real old real quick!!
568067622698291200,neutral,1.0,,,United,"6344,6373, sfo-dfw also 1576 sfo-ord","@united 6344,6373, Sfo-Dfw also 1576 SFO-ORD"
570013535696232449,negative,1.0,Flight Attendant Complaints,1.0,US Airways,and yet the flight attendant argued with me over exec plat benefits...,@USAirways and yet the Flight Attendant argued with me over Exec Plat benefits...
569526325255364609,positive,1.0,,,Delta,it's only because i'm wearing #truebluecolors!,@JetBlue it's only because I'm wearing #TrueBlueColors!
570259502685151232,positive,0.6236,,,American,if i could fly an md80/dc10 i would be so happy i live that plane so much md80 is love md80 is life.,@AmericanAir if I could fly an md80/dc10 I would be so happy I live that plane so much md80 is love md80 is life.
570241664272371712,negative,0.6753,Lost Luggage,0.6753,American,hello...my baggage has been lost in another city. can anyone help me with this?,"@AmericanAir 
Hello...My baggage has been lost in another city. Can anyone help me with this?"
569003837975089152,negative,1.0,Customer Service Issue,1.0,Delta,you're customer service is terrible. #neveragain #flywhonotblue,@JetBlue you're customer service is terrible. #NeverAgain #flywhonotblue
569662896344592385,positive,1.0,,,American,i appreciate your apology. sincerely. thank you. that's really all i ever wanted to begin with.,@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.
567704339448209409,negative,1.0,Can't Tell,0.6843,Southwest,why have you guys jacked up the prices after you said prices were going to be lowered? smh,@SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH
569856109613166593,negative,1.0,Flight Attendant Complaints,0.6899,United,"they're not, actually. gate agent was so rude. now standing in a line waiting for reflight booking problems. missed the only flight to sti. awful.","@united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful."
569235773645410304,negative,1.0,Can't Tell,0.3469,Delta,quick ? why is a person traveling w a mosaic not get the green tag? doesn't make sense i end up waitin 4 my sons bag anyway :/,@JetBlue quick ? Why is a person traveling w  a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :/
569519040504287232,negative,1.0,Can't Tell,1.0,US Airways,u guys suck,@USAirways u guys suck
570270630660218881,neutral,1.0,,,US Airways,"if i qualify for free 1st checked bag, is that applied at checkin? same for using companion tickets?","@USAirways if I qualify for free 1st checked bag, is that applied at checkin? Same for using companion tickets?"
568053919575875584,neutral,0.6507,,0.0,US Airways,what are the odds you can get me on a flight with delta so i can actually get to orlando today?? #2dayslate flight,@USAirways what are the odds you can get me on a flight with delta so I can actually get to Orlando today?? #2daysLate Flight
569685957437362176,negative,1.0,Customer Service Issue,0.6562,Southwest,"for example, can't pay 4 hotel &amp; food? or transport to alternate city we are flying from? or give clear record of alt flight?","@SouthwestAir For example, can't pay 4 hotel &amp; food? Or transport to alternate city we are flying from? Or give clear record of alt flight?"
569633689665216512,negative,1.0,Customer Service Issue,0.6787,American,i did. 5 times. with 4 of those being hung up on. the other one it finally sent me to the call back notification. #fixyourstuff,@AmericanAir I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff
567802808876158976,negative,1.0,Customer Service Issue,1.0,US Airways,how are you even still in business? i have been trying to call for hours. this is pathetic.,@USAirways how are you even still in business? i have been trying to call for hours. this is pathetic.
568821070767255552,neutral,1.0,,,Delta,challenge accepted. first 5 crew members to send pics in the chairs get free tickets to visit us. #wager #isitsummeryet,@JetBlue Challenge accepted. First 5 crew members to send pics in the chairs get FREE tickets to visit us. #wager #IsItSummerYet
569402506792407041,negative,1.0,Lost Luggage,1.0,United,where is our luggage,@united where is our luggage
568051218477654016,negative,1.0,Flight Attendant Complaints,1.0,Southwest,"fs4ve7 when i corrected the attendants error she gave me attitude made a rude show of taking back nuts&amp; said ""well i was late flight""","@SouthwestAir FS4VE7 when I corrected the attendants error she gave me attitude made a rude show of taking back nuts&amp; said ""well i was Late Flight"""
567921825948250112,negative,1.0,Late Flight,0.6675,United,"i am very disappointed with as your partner. no communication, 2 extremely late flight flights. really, all around horrible.","@united I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible."
568108968867819520,neutral,1.0,,,Delta,"'s ceo #pilots among ardent fans, wall street - poughkeepsie journal","@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/FRhuXiB8II"
568152968257613824,positive,0.6771,,,United,thank you!,@united thank you!
568778115956092928,negative,1.0,Bad Flight,0.6706,Southwest,what's up with the new in-flight wifi service? super crappy user experience. miss the old provider. :(,@SouthwestAir What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :(
569884559380238336,negative,1.0,Customer Service Issue,1.0,US Airways,"call the number listed? sure! by next friday, i should get a real live person on the line","@USAirways @AmericanAir call the number listed? sure! by next Friday, I should get a real live person on the line http://t.co/8TJUuM22dD"
569558153202774016,negative,1.0,Can't Tell,0.6556,US Airways,another blatant lie from,@USAirways @TheHaileyTate Another blatant lie from @USAirways
570007003659149312,neutral,0.6612,,0.0,United,i would love if someone could get me back to austin tonight and i do not wish to wait til tomorrow morning.,@united I would love if someone could get me back to Austin tonight and I do not wish to wait til tomorrow morning.
570278869133107201,negative,1.0,Cancelled Flight,1.0,American,my flight 386 to dallas from jacksonville fl has been cancelled flightled. no one has notified me. what's going on?,@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?
568774385965932545,negative,1.0,Flight Attendant Complaints,0.6925,US Airways,nothing was available. male flight crew was not nice/dismissive. big guy was standby and probably didn't even pay.,@USAirways  nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay.
569235825680105472,neutral,1.0,,,Delta,can i bring a compact folding chair like this in a checked bag?,@JetBlue Can I bring a compact folding chair like this in a checked bag? http://t.co/9nivw9ftZw
568629979719675904,positive,1.0,,,United,“: we hope to see you on board soon and thanks for the tweet. ^ey” 👏👏,“@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY” 👏👏
568841522663329793,neutral,0.6476,,,Southwest,'s ceo kelly draws record crowd to business partnership breakfast,@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/CVba4olcBl http://t.co/wTa5pX70A5
567804700951855104,positive,1.0,,,US Airways,thank you. and thanks for being so accommodating.,@USAirways Thank you. And thanks for being so accommodating.
569289573395800064,negative,1.0,Customer Service Issue,1.0,United,your costumer service today in the providence airport was sucked. recommend your airline learn to check the weather and be honest,@united  your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest
567731585035014144,negative,1.0,Cancelled Flight,0.672,US Airways,want to bump up my seet to first class for two cancelled flightlations in 24hrs?? what a joke,@USAirways want to bump up my seet to first class for two Cancelled Flightlations in 24hrs?? what a joke
569169690997751808,negative,1.0,Customer Service Issue,1.0,US Airways,trying to cancelled flight a flight urgently...get hung up on twice??? sweet refund policy,@USAirways trying to Cancelled Flight a flight urgently...get hung up on twice??? Sweet refund policy
568894575596580864,positive,1.0,,,United,thank you. any help is appreciated.,@united Thank you. Any help is appreciated.
569353641615687680,negative,1.0,Flight Attendant Complaints,0.6473,US Airways,on top or having to check my bag i had to wait over 30 min for my bag to come out at baggage claim. thanks for wasting my time,@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time
568836728716333056,negative,1.0,Lost Luggage,1.0,United,i'm familiar with the procedure. it wouldn't be the first time #unitedairlines lost one of my bags. #unhappytraveler,@united I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler
569911231705944064,negative,1.0,Customer Service Issue,0.6596,US Airways,grrrrrrrr. couldn't book a flight via calling either :(,@USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :(
570198409497288705,negative,1.0,Customer Service Issue,1.0,Delta,your customer service today was deplorable. there were plenty of ways u could have gotten us on that flight. #badcustomerservice,@JetBlue your customer service today was deplorable.  There were plenty of ways u could have gotten us on that flight. #badcustomerservice
570259311315836928,positive,1.0,,,United,for the record- rozana at newark was lovely and helpful. #choosekind,@united for the record- Rozana at Newark was lovely and helpful. #choosekind
569646309159927808,negative,1.0,Customer Service Issue,1.0,US Airways,will one of you please answer the phone?,@USAirways @AmericanAir will one of you please answer the phone?
569515731022454784,negative,1.0,Customer Service Issue,1.0,Southwest,#tfw1 ty-spent total of 3 hrs and 20 mins holding. cell battery died. finally made arrangements w kind rep,@SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep
568149878095753216,neutral,0.6545,,0.0,Southwest,i would but you need to follow me first ;-),@SouthwestAir I would but you need to follow me first ;-)
568987434051989504,neutral,0.6629999999999999,,0.0,Southwest,- did swa send out customer surveys to earn $100 toward flights? is this legit?,@SouthwestAir - did SWA send out customer surveys to earn $100 toward flights? Is this legit?
567786151370629121,positive,0.6762,,,US Airways,how about a drink voucher for the next flight?? #winkwink,@USAirways how about a drink voucher for the next flight?? #winkwink
570245367607857153,positive,1.0,,,American,thanks for the update,@AmericanAir thanks for the update
569838589879685120,negative,1.0,Damaged Luggage,0.5193,American,how do i see your report team?,@AmericanAir how do I see your report team?
568506885130682369,negative,1.0,Customer Service Issue,0.3659,United,how does that help me with my customers that i couldn't meet with (and subsequently lost)?,@united how does that help me with my customers that I couldn't meet with (and subsequently lost)?
569628521666117632,negative,1.0,longlines,0.6559999999999999,US Airways,... what's going on at ?! i've been sitting at the gate for 45minutes.,@USAirways ... What's going on at @PHLAirport ?!  I've been sitting at the gate for 45minutes.
569923809634947072,neutral,1.0,,,United,"hi, im flying sfo-lax-sal-clo. my connecting time in lax is 1h45m. is it enough time? do i have to collect my bag and recheck on av?","@united Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?"
569629346777968640,negative,1.0,Customer Service Issue,0.6491,US Airways,5 hours on the phone waiting for a call back to find my luggage #shameonyou,@USAirways 5 hours on the phone waiting for a call back to find my luggage #shameonyou
569890651107491840,neutral,0.6633,,0.0,American,"two were non revs, right?","@AmericanAir two were non revs, right?"
569609971383586817,negative,1.0,Cancelled Flight,1.0,Virgin America,"i paid the premium to fly you across the country, you cancelled flight my flight and offer no check fee or upgrade love? sad face :(","@VirginAmerica I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :("
568659661861175297,positive,1.0,,,United,"i got it at the gate, thanks for checking!","@united i got it at the gate, thanks for checking!"
569665225940709376,positive,1.0,,,American,everything's good now brothaaaaaa,@AmericanAir everything's good now brothaaaaaa
568138258108051457,neutral,0.6651,,0.0,United,my reservation were changed so that i can longer make my connecting flight. how can i change this without incurring a fee?,@united my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee?
567758478371196928,negative,1.0,Bad Flight,0.6524,United,yall tried it with this little bitty plane flying out of boston!! i hate little planes!!!,@United yall tried it with this little bitty plane flying out of boston!! I hate little planes!!!
569931705022164992,negative,0.6598,Can't Tell,0.6598,Southwest,that does sound hopeful. it's a very thin device so i just hope the right person found it in time.,@SouthwestAir That does sound hopeful. It's a very thin device so I just hope the right person found it in time.
569531651732217857,neutral,0.6696,,0.0,Delta,any idea when the flight will actually take off?,@JetBlue any idea when the flight will actually take off?
567752230111936512,negative,1.0,Cancelled Flight,1.0,Southwest,how about when there are cancelled flightlations you just have a link to rebook like you did for initial storm issues?,@SouthwestAir how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues?
569508802891882497,neutral,1.0,,,Delta,that's cause we're trueblue! it's ur #love that keeps liftin' me #higherandhigher,@jetblue that's cause we're TrueBlue! It's ur #love that keeps liftin' me #higherandhigher https://t.co/xGfS6tJTMo http://t.co/ixM3t5mIZc
568424482764931072,positive,1.0,,,United,message sent. thank you!,@united message sent. Thank you!
569274492607967232,neutral,1.0,,,Delta,are we scheduled to depart as scheduled?,@JetBlue are we scheduled to depart as scheduled?
569495111337275392,positive,1.0,,,United,i am - thank you!,@united I am - thank you!
570044428678778880,neutral,1.0,,,United,need more info on that! : we have great amenity kits. pj's not included. we status match aa. ^kp”,Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP”
568146157534367744,positive,1.0,,,Virgin America,got it. all set - thanks!,@VirginAmerica got it. All set - Thanks!
568426870963712000,neutral,0.6804,,0.0,Southwest,hi do you know why wn4287 is already delayed until 9:35pm tonight? thanks !,@SouthwestAir Hi do you know why WN4287 is already delayed until 9:35pm tonight? Thanks !
569992712117747712,negative,1.0,Can't Tell,0.6716,American,day has come where i was suppose to get my money back from you but my bank hasn't received anything but after,@AmericanAir @USAirways day has come where I was suppose to get my money back from you but my bank hasn't received anything but after
570012421345005568,neutral,0.6526,,0.0,US Airways,explain how come i can get a free upgrade on us as an exe plat but not exit row seating w/out paying. confused,@USAirways @AmericanAir explain how come I can get a free upgrade on US as an exe plat but not exit row seating w/out paying. confused
569020829033492480,negative,1.0,Customer Service Issue,1.0,United,so much for being here to help. very disappointed in your customer service.,@united so much for being here to help. Very disappointed in your customer service.
569883285989531649,negative,1.0,Customer Service Issue,1.0,US Airways,28 hours late flightr still no email. work supervisor needs documentation to approve last minute vacation day request,@USAirways @AmericanAir 28 hours Late Flightr still no email. work supervisor needs documentation to approve last minute vacation day request
567756963329867776,negative,1.0,Flight Attendant Complaints,0.6585,Southwest,hey swair- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time.,@SouthwestAir Hey SWAir- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time.
569669921258409985,negative,1.0,Customer Service Issue,1.0,US Airways,so i guess you are ok with people being sexually assaulted on your flights nice customer service,@USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service
569605604416888832,negative,0.6559,Customer Service Issue,0.6559,US Airways,"""we can't help you. we don't put people up in hotels when you miss a flight it's against policy.""","@USAirways ""We can't help you. We don't put people up in hotels when you miss a flight it's against policy."""
567957027093245952,neutral,1.0,,,United,am i allowed to bring a duffle bag and back pack as my carry on and personal item? flying out of ny,@united am I allowed to bring a duffle bag and back pack as my carry on and personal item? Flying out of NY
568087789004300288,negative,1.0,Late Flight,1.0,US Airways,why would a flight arrive late flight or leave when 60% of your passengers have a connection?,@USAirways why would a flight arrive Late Flight or leave when 60% of your passengers have  a connection?
567813060027772928,negative,1.0,Customer Service Issue,1.0,Southwest,extremely #disappointed with poor the customer service provided after cancelled flighting my flight today! #unprofessional,@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional
568536883199746048,neutral,1.0,,,Southwest,yes please,@SouthwestAir yes please
568448077624770560,positive,1.0,,,Southwest,love sw forever😃💕😍⤴⤴,@SouthwestAir @FortuneMagazine Love SW forever😃💕😍⤴⤴
569503745974902784,negative,1.0,Lost Luggage,1.0,United,why would you overnight my bag wed to an unknown location with a courier company you apparently can't contact!,@united why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!
570276787063816192,positive,1.0,,,United,thank you for that. am i able to claim any interim expenses or is the cost of the stuff up on me?,@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?
569693713087082497,negative,0.6666,Can't Tell,0.3355,American,37 minutes??????,@AmericanAir 37 minutes??????
568902736462262272,negative,1.0,Flight Booking Problems,0.6609999999999999,US Airways,"found the tix#, security code not working. tried a dozen times.","@USAirways found the tix#, security code not working. Tried a dozen times."
568166027726434304,positive,1.0,,,United,thank you! love united!! have 4 flights today!,@united thank you! Love united!! Have 4 flights today!
569897060717105152,negative,1.0,Late Flight,0.6795,American,i was told i had a 20minute wait time after waiting hours. and an hour has gone by. this is ridiculous,@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous
569940323746516993,neutral,1.0,,,Virgin America,first time flying you all. do you have a different rate/policy for media bags? thanks,@VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks
570080703171448832,neutral,1.0,,,American,what about flight 1239?,@AmericanAir what about flight 1239?
570225899964129281,positive,1.0,,,Delta,sounds great! thank you!! :),@JetBlue sounds great! Thank you!! :)
568773342053969920,negative,1.0,Late Flight,1.0,US Airways,this is so unacceptable. i'm going for the day. now most of my day will be sitting on your plane. not to mention there is no air,@USAirways this is so unacceptable. I'm going for the day. Now most of my day will be sitting on your plane. Not to mention there is no air
568567425106628609,negative,1.0,Customer Service Issue,1.0,United,look at the twitter history - as usual service non existent,@united look at the Twitter history - as usual service non existent
569870036992593920,negative,1.0,Cancelled Flight,1.0,US Airways,discovered our flight was cancelled flightled yesterday at 3:30pm - finally notified us our flight was cancelled flighted at 0316 am,@USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM
568473686178717696,neutral,0.6786,,,Delta,sent my suggestion and comments via the link provided..,@JetBlue Sent my suggestion and comments via the link provided..
568799336097656836,negative,1.0,Flight Booking Problems,0.6703,US Airways,how about a little help for the two gate agents trying to rebook flight 1707?,@USAirways how about a little help for the two gate agents trying to rebook flight 1707?
569552426698723330,negative,1.0,Late Flight,1.0,US Airways,three hour delay from miami to london. none of the other flights today are delayed. put me on another flight!,@USAirways Three hour delay from Miami to London.  None of the other flights today are delayed. Put me on another flight!
568100987887427584,neutral,1.0,,,Southwest,"sure,i'll send a message now!","@SouthwestAir sure,I'll send a message now!"
570073705507725313,neutral,1.0,,,Delta,would a storage container like this green one be acceptable to check in with luggage? 18gal totes,@JetBlue would a storage container like this green one be acceptable to check in with luggage? 18Gal totes http://t.co/mJtK2SFuhG
567921252901367808,neutral,1.0,,,Southwest,what are your services? what promotion you have at the moment? #modelodenegocio #innovation #innovacion #businessmodel,@SouthwestAir What are your services? What promotion you have at the moment? #ModeloDeNegocio #innovation #innovacion #BusinessModel
569826992251473921,neutral,0.6471,,0.0,United,hi -- was. thank you!,@united hi -- @united was. Thank you!
567842806930239488,positive,0.6559999999999999,,,United,ooh thanks!,@united ooh thanks!
568608136485056512,negative,0.6771,longlines,0.3537,United,it's freezing on the gate bridge#waitingforbags#united#ewr,@united it's freezing on the gate bridge#waitingforbags#united#EWR
569086048388538368,negative,1.0,Customer Service Issue,0.6566,Southwest,any plans to implement a call-back system on your reflight booking problems line? been on hold for over an hour now...,@SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now...
569481213016023040,negative,0.6513,Late Flight,0.3469,United,flight #1 no luck on #standby,@united flight #1 no luck on #standby
567729241312489472,positive,0.6939,,,US Airways,thanks,@USAirways thanks
569873091763032065,negative,1.0,Late Flight,0.672,US Airways,"first the pilot was late flight, now it's maintenance. this is exactly what happened two weeks ago. unacceptable.","@USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable."
569675774627848192,negative,1.0,Can't Tell,0.6709999999999999,American,"just when i thought you guys were done messing up, you make it worse. your airline ruins hopes and dreams.","@AmericanAir just when I thought you guys were done messing up, you make it worse. Your airline ruins hopes and dreams."
569596502558920707,negative,1.0,Customer Service Issue,1.0,American,"your call center won't let me wait on hold, which i would happily do. am i seriously supposed to just keep calling? not great","@AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great"
569666244317618177,negative,1.0,Customer Service Issue,1.0,American,you have the worst customer service of any airlines i've ever encountered. flat out awful,@AmericanAir You have the worst customer service of any airlines I've ever encountered. Flat out awful
569229483288317952,neutral,1.0,,,Southwest,any chance there's a few seats open from den to dal this afternoon?,@SouthwestAir Any chance there's a few seats open from DEN to DAL this afternoon?
568391382496378880,negative,1.0,Bad Flight,1.0,Southwest,i'm getting leathery from the heat on 4251 before i even get to vegas....,@SouthwestAir I'm getting leathery from the heat on 4251 before I even get to Vegas....
569983990683148288,negative,1.0,Can't Tell,1.0,United,you are the worst. i will avoid you like the plague.,@united you are the worst. I will avoid you like the plague.
569017052310056960,neutral,1.0,,,Southwest,"if you'd love to see more girls get inspired about becoming pilots, rt our free albuquerque event.","@SouthwestAir  If you'd love to see more girls get inspired about becoming pilots, RT our free Albuquerque event. http://t.co/rfXlV1kGDh"
570144025451339776,negative,0.69,Lost Luggage,0.69,United,how we looking on getting those bags to lusaka,@united how we looking on getting those bags to Lusaka
569626884549578752,negative,1.0,Flight Booking Problems,0.6838,Delta,"if you want to be helpful, find us a seat. don't quote terms and conditions. #jetbluefail","@JetBlue if you want to be helpful, find us a seat. Don't quote terms and conditions. #jetbluefail"
569184069734395906,neutral,1.0,,,US Airways,what is contact info to upgrade using advantage miles?,@USAirways what is contact info to upgrade using advantage miles?
568574614110117888,negative,1.0,Late Flight,1.0,Southwest,on brd now.frustrated we go 2 #buf not #roc.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk,@SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk
569207193377107968,negative,0.6655,Cancelled Flight,0.6655,United,i'm on snowy roads to bwi. i just called mileageplus &amp; told flight was cancelled flighted 1 1/2 hours ago. i rcvd no notification. pls help,@united I'm on snowy roads to BWI. I Just called MileagePlus &amp; told flight was Cancelled Flighted 1 1/2 hours ago. I rcvd no notification. Pls help
568868928732028928,neutral,0.662,,0.0,US Airways,have scheduled flight sat(2morrow) cho-clt cho needs to be added to weather advisory. please evaluate asap.,@USAirways have scheduled flight Sat(2morrow) CHO-CLT CHO needs to be added to weather advisory.  Please evaluate asap.
567663504102940672,negative,1.0,Late Flight,0.6605,Southwest,we have been stuck in sju for several hours and no one is answering here. really tough to luv sw. no response is bad.,@SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad.
569199676282564609,negative,1.0,Lost Luggage,1.0,Delta,"my mom's baggage is lost, in fly 1557 fort lauderdale-bogotá today, colombian employees treated us badly , need help please","@JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogotá today, Colombian employees treated us badly , need help please"
568141110217805824,negative,1.0,Flight Booking Problems,0.6526,United,i usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees,@united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees
568457483301339136,negative,1.0,Lost Luggage,0.3445,United,messaged you as requested- and called your baggage team again. it's still in newark. please help or let me know next steps!!,@united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!!
570179562174328832,negative,1.0,Customer Service Issue,0.6761,American,"lax-ogg-lax using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. your customer care","@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care"
569969045946175490,negative,1.0,Lost Luggage,1.0,US Airways,what happens if it isn't located,@USAirways what happens if it isn't located
569623156337586177,negative,1.0,Lost Luggage,1.0,US Airways,"please help! no bags, no way to get through to customer service since 8am this morning! help!!","@USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!"
569895817403768833,negative,0.6753,Can't Tell,0.6753,American,"wrote back saying 'it's been a challenging week...that's for sure"" - no shit.","@AmericanAir @united wrote back saying 'it's been a challenging week...that's for sure"" - no shit."
568846754701058048,neutral,1.0,,,US Airways,me and my wife will be flying out of atlanta to vegas on march 7th since couldn't get any out of tricities here in tn,@USAirways me and my wife will be flying out of atlanta to vegas on March 7th since couldn't get any out of tricities here in Tn
567838896731615234,neutral,0.6327,,0.0,United,"no, i had to leave for work. would have not been possible. so i would love to have this replaced now","@united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now"
569704597922557952,negative,1.0,longlines,0.6531,American,line of 100+ people to rebook at mia now. virtual hold on rebook line just hangs up during call back.,@americanair line of 100+ people to rebook at MIA now. Virtual hold on rebook line just hangs up during call back. http://t.co/Upaz1eF3Dl
569639923080404994,negative,1.0,Cancelled Flight,1.0,American,my flt aa375 for 02/23 got cncled and i cant get hold of a csr so i can get alternate arrangement. plz help,@AmericanAir My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help
569305705750114305,negative,0.7158,Customer Service Issue,0.3684,Delta,"figured it out 4 flight 2morrow. hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd","@JetBlue figured it out 4 flight 2morrow. Hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd"
569858507341606912,negative,1.0,Customer Service Issue,1.0,United,"no, thanks. i'm sick of your company's lousy excuse for customer service. i'm never flying united again.","@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again."
568768874037915648,neutral,0.6426,,0.0,Southwest,i would love to go to the #destinationdragons show tomorrow in utah at ! i've been trying so hard.,@SouthwestAir I would love to go to the #DestinationDragons @ImagineDragons show tomorrow in Utah at @VelourLive! I've been trying so hard.
570038962561134594,negative,1.0,Late Flight,0.348,Delta,there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy,@JetBlue there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy
567703258425081857,negative,1.0,Late Flight,0.7073,United,. call my work and tell them it's your fault i'm late flight,.@united call my work and tell them it's your fault I'm Late Flight
570282347267895296,negative,1.0,Damaged Luggage,1.0,Southwest,i'm so upset that my luggage was damaged and the rude employee at the laguardia airport didn't help!,@SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help!
569438126806052864,negative,1.0,Customer Service Issue,0.6818,US Airways,now on hold for 75 minutes.,@USAirways now on hold for 75 minutes.
568819285990215680,negative,1.0,Customer Service Issue,1.0,United,i was not looking for the fare to be returned on the companion flight. don't understand why an additional $200 fee was necessary.,@united I was not looking for the fare to be returned on the companion flight.  don't understand why an additional $200 fee was necessary.
570267535515324417,neutral,1.0,,,Delta,"many thanks, as always your employees are professional and courteous. whenever i have the option, you are my go-to airlines.","@JetBlue many thanks, as always your employees are professional and courteous. Whenever I have the option, you are my go-to airlines."
569135148660342784,negative,1.0,Customer Service Issue,1.0,US Airways,i fucking hate your customer service. i've been on hold all morning trying to figure out why you cancelled flighted my flight.,@USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight.
569890600474021889,neutral,1.0,,,Delta,i'll read this over a nice glass of wine right before i dig my heels into my next novel! maybe travel is just what i need...,@JetBlue I'll read this over a nice glass of wine right before I dig my heels into my next novel! Maybe travel is just what I need...
568250993776803840,negative,1.0,Flight Attendant Complaints,0.6599,Delta,gnight checked in at pos &amp; supervisor was unaware of policy. that sucked having to guide him to the internet. he was v unfriendly,@JetBlue Gnight checked in at POS &amp; supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly
568569906201038848,negative,1.0,Flight Booking Problems,0.6754,US Airways,"when will it be marked ""completed"". i'm scared i'm going to lose my reservation or my money is going to be refunded.","@USAirways @AskPayPal When will it be marked ""completed"". I'm scared I'm going to lose my reservation or my money is going to be refunded."
569680508088688641,negative,1.0,Flight Booking Problems,1.0,American,none of your sample itineraries can actually be booked every last leg back to us says invalid,@AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid
568761425029668864,positive,0.6522,,,United,always makes our cross country flights rad. here's baby flier charlotte! #8thtime5monthsold,@united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm
568254094739148800,negative,1.0,Lost Luggage,1.0,United,"lost my parents luggage to cancun, said it would be delivered to hotel by 7pm, it is now almost 11pm","@united lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM"
569612804350717953,positive,1.0,,,US Airways,"despite mechanical issues and many delays followed by a cancelled flightlation, still getting to vegas thanks to great gate agents!","@USAirways despite mechanical issues and many delays followed by a Cancelled Flightlation, still getting to Vegas thanks to great gate agents!"
570197883716300800,negative,1.0,Flight Attendant Complaints,0.6875,US Airways,flight 830 clt to phl. i was 1st on list.someone else got spot. rude employee in coach. wouldt give id. said he was cute red head,@USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head
569810057795391488,negative,1.0,Customer Service Issue,1.0,US Airways,". wow, awful customer service.","@USAirways. wow, awful customer service."
567757897841385473,positive,0.6291,,0.0,US Airways,thank you! i tried that and they said they didn't have it. anywhere else to try?,@USAirways thank you! I tried that and they said they didn't have it. Anywhere else to try?
568146952635854848,neutral,1.0,,,Delta,statement on #lufthansa incentive offer - stockhouse,@JetBlue Statement on #Lufthansa Incentive Offer - Stockhouse http://t.co/obF9jbPc6A
568836642825375744,negative,1.0,Can't Tell,0.7016,United,i get that. but doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact,@united I get that. But doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact
569948314948530177,neutral,1.0,,,American,well you spelled my name wrong.,@AmericanAir well you spelled my name wrong.
569559833415970816,negative,1.0,Late Flight,0.3386,Delta,"according to your ground staff, it hasn't even been taken off the plane yet!","@JetBlue According to your ground staff, it hasn't even been taken off the plane yet!"
568050718772314112,neutral,0.6544,,0.0,Southwest,"first time flyer, scheduled a (round)trip. set on departure date not sure on returning date, policy/fees on changing re flight","@SouthwestAir first time flyer, scheduled a (round)trip. set on departure date not sure on returning date, policy/fees on changing Re Flight"
570056289419526145,negative,0.6513,Customer Service Issue,0.3293,American,hi aa ! i placed an itin on hold to expire on 2/27.just logged into my acct..its gone! seat hasn't been released to inv. help?,@AmericanAir Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help?
568798045799784448,positive,1.0,,,Delta,you guys rock!!,@JetBlue you guys rock!! http://t.co/LA397zaoAY
569631567032627200,negative,1.0,Customer Service Issue,0.6655,American,cancelled flightled 2 of my flights for maintenance. customer service desk is empty... can i get a hotel at least?,@AmericanAir Cancelled Flightled 2 of my flights for maintenance. Customer service desk is empty... Can I get a hotel at least? http://t.co/ypbkCiRBXu
570077847672328192,negative,1.0,Cancelled Flight,1.0,United,"ice, which i totally understand. but when a large number of us are facing 15+ hours of time and overnight cancelled flightations it seems like","@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like"
568534114527113216,positive,0.669,,,US Airways,"yes, it's a domestic flight. thank you!","@USAirways yes, it's a domestic flight. Thank you!"
569925511394119680,neutral,0.7194,,0.0,Delta,“: our fleet's on fleek. is fleek dead yet now?,“@JetBlue: Our fleet's on fleek. http://t.co/3Ltx7JKBo9” is fleek dead yet now?
568456334581981184,negative,1.0,Customer Service Issue,1.0,Virgin America,currently in minute 10 of being on hold with cust. service. do i need to do anything to add a lap child to my reservation?,@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?
568825563126865922,neutral,1.0,,,US Airways,what is your policy around bringing a breast pump on board?,@USAirways what is your policy around bringing a breast pump on board?
569615410720432128,negative,1.0,Cancelled Flight,1.0,American,"hi, you cancelled flightled our flight back to the us and now won't take our call. what are we supposed to do?","@americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do?"
568925583939375104,negative,0.7118,longlines,0.3667,United,you can bump me up to group 3 so i won't be forced to check my bag and wait 30+ minutes at lga.,@united You can bump me up to Group 3 so I won't be forced to check my bag and wait 30+ minutes at LGA.
569838141273559040,negative,1.0,Lost Luggage,0.6715,American,"you bet make this screw up right (for once). things i need in bag for my job and you have ""grounded"" me today #painandsuffering","@AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have ""grounded"" me today #painandsuffering"
569489114707431424,negative,0.6575,Can't Tell,0.3394,Delta,"i travel for business twice a week and after the fiasco, i'll be flying blue more often. thanks.","@JetBlue I travel for business twice a week and after the @AmericanAir fiasco, I'll be flying blue more often. Thanks."
569359647699812353,positive,1.0,,,Southwest,thank you for your help adam and to the awesome gate agents at b12 in las for getting us home!,@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!
569234806543929344,negative,1.0,Bad Flight,0.6617,US Airways,and now your half assed plane is falling apart. some one tell my family i love them! #dobetter,@USAirways  And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http://t.co/UA6doUA34l
568954934084788224,positive,1.0,,,Southwest,you guys held our flight #330! thank you!!! about to take off from mdw now to oakland. thanks,@SouthwestAir you guys held our flight #330!  Thank you!!!  About to take off from MDW now to Oakland.  Thanks
569893988846546945,neutral,0.6925,,0.0,Southwest,: hello..are flights taking off from airport this noon. am supposed to travel on flight 376 to san antonio,@SouthwestAir : Hello..are flights taking off from @DallasLoveField airport this noon. Am supposed to travel on flight 376 to San antonio
570076673162543104,neutral,0.6608,,,Delta,“: we hope you're still our bae! ”haa man,“@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid”haa man
568761693997674496,negative,1.0,Bad Flight,0.6813,Delta,denver-boston 2/10 flight 994 and boston-denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding,@JetBlue Denver-Boston 2/10 flight 994  and Boston-Denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding
570276439829774336,negative,1.0,Customer Service Issue,0.6854,US Airways,"she spoke with someone this am and was told that breast pumps aren't medical equipment and that she should have ""planned better.""","@USAirways She spoke with someone this AM and was told that breast pumps aren't medical equipment and that she should have ""planned better."""
569960024455454721,negative,1.0,Customer Service Issue,1.0,US Airways,"customer service failure aside, one would think you guys would care about inaccurate manifests. i'm sure tsa would.","@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would."
570306867878072320,negative,1.0,Flight Attendant Complaints,1.0,American,"aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit sunday. #nocareforcustomers","@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers"
569967632868188160,negative,1.0,Customer Service Issue,0.6675,United,just checking in again - what is the status of our claim. it is going on 2 months with no attention to this? we are very upset.,@united Just checking in again - what is the status of our claim.   It is going on 2 months with no attention to this?   We are very upset.
569301593587208193,neutral,0.6591,,,Delta,"have a cup coffee and relax while you check out the new deals and promotions at avon, twice a month at doug","@JetBlue Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon"
568078441364393985,negative,1.0,Customer Service Issue,0.6486,United,"worst agents in us at ft. lauderdale airport; passengers stand in line, getting status alerts &amp; still didn't make an announcement","@united worst agents in US at Ft. Lauderdale Airport; passengers stand in line, getting status alerts &amp; still didn't make an announcement"
568964534083268608,positive,1.0,,,United,"great landing in denver, next rapid city. snow starting to fall...florida everglades is a faint sunburn away...here comes the cold!","@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!"
568355601144680448,neutral,0.6955,,0.0,United,i live abroad and am flight booking problems flights for when i come visit the states :(,@united I live abroad and am Flight Booking Problems flights for when I come visit the states :(
569584057270575105,neutral,0.6593,,,US Airways,with this livery back in the day.,@USAirways with this livery back in the day. http://t.co/EEqWVAMmiy
569765076980215809,negative,1.0,Late Flight,0.68,United,aaaand 7 hours late flightr won't be catching a flight til 6am...stuck in at airport in a snowstorm with no hotel-how's that for patience?,@united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?
569159068834623489,positive,1.0,,,Southwest,had an amazing experience with your staff at dia last night. i was blown away by their hospitality with my wife on crutches,@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches
569216546779705344,neutral,1.0,,,Southwest,can i do the same thing as changing a ticket by cancelled flighting my current ticket &amp; buying a replacement online?,@SouthwestAir Can I do the same thing as changing a ticket by Cancelled Flighting my current ticket &amp; buying a replacement online?
569484788404322304,negative,1.0,Lost Luggage,1.0,United,lost bag on next flight. didn't have time to load during the 5 hour delay?consequence from platinum to gold,@united lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold
569161748286083073,negative,0.68,Bad Flight,0.68,United,you get a 2nd chance today as i fly to a'dam. let's see if you can redeem yourself after that last horrendous trip to the states.,@united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states.
568388037484220416,neutral,0.7083,,0.0,US Airways,"res went under her maiden name...married 50...no docs with maiden name. hence, problem.","@USAirways res went under her maiden name...married 50...no docs with maiden name.  Hence, problem."
570306260010176512,negative,1.0,Flight Booking Problems,0.3488,American,1hr 46 min. cost of flight change $788. was $188 2hrs ago b/f drop call. cancelled flighted flight. asked 4 refund.,@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.
569165517614944256,negative,0.691,Bad Flight,0.3721,US Airways,- thanks for the 5+ hour flight from pit to phx with zero entertainment. guess why i have a quarter million + miles on delta,@usairways - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta
567950666578030594,neutral,1.0,,,Delta,"change in the air for travelers, investors -","@JetBlue Change in the Air for Travelers, Investors - @BloombergNews http://t.co/6redD3vC73"
569653506291818496,negative,1.0,Lost Luggage,1.0,United,cdg-las 42 hours. and my luggage is in sfo. i've been wearing the same clothes for 42 hours. thank you. #flythefriendlyskies,@united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies
569651470615887872,negative,1.0,Customer Service Issue,1.0,Southwest,i requested my boarding pass to be texted to me but i still haven't received it.,@SouthwestAir I requested my boarding pass to be texted to me but I still haven't received it.
569600694388445184,negative,1.0,Cancelled Flight,0.6773,American,"sorry in, like, a general way? or sorry that incompetence/understaffing is compounding weather issues?","@AmericanAir @CAexhibitions Sorry in, like, a general way? Or sorry that incompetence/understaffing is compounding weather issues?"
569639607639285761,negative,1.0,Cancelled Flight,1.0,American,our flight was cancelled flightled and rebooked to united. you didn't give them accurate ticket number now we can't check in. #annoyed,@AmericanAir our flight was Cancelled Flightled and rebooked to United. You didn't give them accurate ticket number now we can't check in. #annoyed
567769879759962112,positive,1.0,,,Delta,i will. i love flying with you all. great service.,@JetBlue I will. I love flying with you all. Great service.
568531076915662848,positive,1.0,,,Delta,thanks for your help! #jetbluesofly,@JetBlue thanks for your help! #jetbluesofly
568953367646625792,positive,1.0,,,United,"both flights went great and improved my view of your airline, cheers! flight attendents on ua1022 deserve a raise","@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise"
569604198771363840,negative,1.0,Flight Attendant Complaints,0.6838,US Airways,it's unacceptable the way your agents at the gate treat paying customers!!!,@USAirways it's unacceptable the way your agents at the gate treat paying customers!!!
570271205300703232,neutral,1.0,,,United,your announcement for pre boarding only addresses mobility. my disability requires me to travel with a lot of stuff. do i preboard?,@united your announcement for pre boarding only addresses mobility. My disability requires me to travel with a lot of stuff. Do I preboard?
569611217301450752,negative,1.0,Can't Tell,0.3555,American,that's quite an impressive list of fees!,@AmericanAir that's quite an impressive list of fees!
568460278662193152,negative,1.0,Customer Service Issue,1.0,United,they inquire and then do nothing about it...pretend they’re interested. responded to your dm and no response back...,@united They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back...
569502753694691328,negative,1.0,Customer Service Issue,1.0,Southwest,looks like you are up and running for the day. still can't get through on the phone. can you follow so i can dm you my info,@SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info
568840215089041409,negative,0.6726,Bad Flight,0.3363,US Airways,we have seats. on phone iwas told i was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right?,@USAirways we have seats.  on phone Iwas  told I was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right?
569618972535959552,negative,1.0,Customer Service Issue,1.0,American,i need to order a special meal and i can't reach aa. been on hold for over 2 hours,@AmericanAir I need to order a special meal and I can't reach AA. Been on hold for over 2 hours
569366960871333889,negative,1.0,Late Flight,1.0,US Airways,you airline is doing rather poor right now. in slc waiting to take off. was suppose to take off now 2 hours and 3 minutes ago!,@USAirways you airline is doing rather poor right now. In SLC waiting to take off. Was suppose to take off now 2 hours and 3 minutes ago!
569886516505407488,negative,1.0,Customer Service Issue,1.0,American,=unamerican airlines just lies and poor customer services...,@AmericanAir =UNAmerican Airlines just lies and poor customer services...
568054514617622528,negative,1.0,Bad Flight,1.0,Southwest,first there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate,@SouthwestAir First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate
569844782702338048,negative,1.0,Customer Service Issue,1.0,US Airways,sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown,@USAirways sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown http://t.co/Pw1eudlcZg
568769775515635712,negative,1.0,Customer Service Issue,0.7,Delta,i waited in line all that time to be told by a crewmember that there's no update until 9:30 #3hrdelay #disappointed,@JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed
569967197478526976,negative,1.0,Can't Tell,0.6497,United,read my bio. see who i work with. i have never encountered this with your airline before. disappointed is an understatement.,@united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.
569666708278878208,neutral,1.0,,,Southwest,subscribe please,@SouthwestAir https://t.co/OQUKSo3s2O subscribe please https://t.co/OQUKSo3s2O
569939149756755968,positive,1.0,,,United,thank you for your kindness. your agents went above &amp; beyond to get my stranded family home.,@united thank YOU for your kindness. Your agents went above &amp; beyond to get my stranded family home.
569600023597428736,negative,1.0,longlines,1.0,US Airways,its pretty ridiculous that at phx sky harbor you have 4 (!) employees working check in on a sunday afternoon. 30 min &amp; counting..,@USAirways Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min &amp; counting..
569098396914421763,negative,0.6688,Lost Luggage,0.3526,United,it's been booked into first class with curbside delivery 24 hours from now. i'm counting on it! #teamusa,@united it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA
568451468560187393,positive,0.6395,,,Virgin America,flight booking problems last second flight for next week from sfo- to san any chance you want to gift me a promo code since i love you guys,@VirginAmerica  Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys
569468823625027586,neutral,0.6788,,0.0,United,need help. never got tickets. conf #ggqzqd,@united need help. Never got tickets. Conf #ggqzqd
569514001450672128,negative,1.0,Customer Service Issue,1.0,United,they wouldn't let me on. real nice of you! just love your awesome service. and u have 2 people working this customer service line..,@united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..
568379591569629185,positive,0.6701,,,Delta,good morning sunshine! #tailfinthursday,@JetBlue good morning sunshine! #TailfinThursday http://t.co/Nc0ES6e4Lf
568255924130983936,negative,1.0,Customer Service Issue,0.3616,US Airways,i have run out of patience.. we are sitting in a bus without air in front of plane and there is no communication from anyone40min,@USAirways I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min
569319928815202304,negative,1.0,Can't Tell,1.0,United,you're terrible.,@united you're terrible.
569760118591467520,negative,1.0,Bad Flight,0.6787,American,i would like to be reimbursed for my shuttle from denver after #1080 diversion 6+ hours sitting in plane and mech problems,@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems
569656727995600896,negative,1.0,Customer Service Issue,1.0,American,well its been over 4 hours now and still no one has picked up try paying overtime and bring in more people,@AmericanAir well its been over 4 hours now and still no one has picked up   try paying overtime and bring in more people
569152074052542464,neutral,0.6598,,,Delta,"i'd go back to haiti to deliver shoes, books&amp;medicine to kids i met in orphanage last year. #flyingitforward","@JetBlue I'd go back to Haiti to deliver shoes, books&amp;medicine to kids I met in orphanage last year. #flyingitforward http://t.co/pGoeUXnsPI"
570123207824568320,negative,1.0,Customer Service Issue,1.0,American,that's absolutely horrible customer service. the person supposed to call me can't immediately call back when disconnected???,@AmericanAir that's absolutely horrible customer service. The person supposed to call me can't immediately call back when disconnected???
569725021951791104,negative,1.0,Can't Tell,0.6917,US Airways,does anyone from your airline know how to do their job?,@USAirways does anyone from your airline know how to do their job?
569697267856187392,negative,1.0,Customer Service Issue,1.0,US Airways,"after 2 hrs of trying to reach real human, finally did and been on hold for 1:36 hrs for out of synch reservation.","@USAirways after 2 hrs of trying to reach real human, finally did and been on hold for 1:36 hrs for out of synch reservation."
569700499319959553,positive,0.6535,,,Delta,"ha ha! can i get a wake up call at boarding time please? large coffee, extralight extra sweet please!","@JetBlue ha ha! Can I get a wake up call at boarding time please?  Large coffee, extralight extra sweet please!"
570056648137576449,negative,1.0,Late Flight,1.0,United,"5 gate changes, two delays. even the crew thinks the airline sucks","@united 5 gate changes, two delays.  Even the crew thinks the airline sucks"
570012789479055360,negative,0.6712,Late Flight,0.6712,US Airways,has me on my toes whether i'm going to make my flight back to boston tonight,@USAirways  has me on my toes whether I'm going to make my flight back to Boston tonight
569342650068934657,negative,1.0,Cancelled Flight,1.0,Southwest,"flight today from phl to dal cancelled flightled. 96 min on hold, rebooked for tomorrow. now that flight is cancelled flightled. on hold again.","@SouthwestAir  Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled.  On hold again."
569940579221504001,neutral,1.0,,,Delta,really ? 😑“: our fleet's on fleek.,Really ? 😑“@JetBlue: Our fleet's on fleek. http://t.co/V5QWkYXSW6”
569364383652044800,negative,1.0,Can't Tell,0.3417,Delta,everytime i come back to boston it's a minimum 45 min wait for bags. earlier it was almost an hour. why is it only boston jetblue?,@JetBlue everytime I come back to Boston it's a minimum 45 min wait for bags. Earlier it was almost an hour. Why is it only Boston jetblue?
569368621077692417,negative,1.0,Late Flight,1.0,United,- not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting for over 1 hr,@united - not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting  for over 1 hr
568396205270691840,negative,1.0,Late Flight,1.0,United,ua1740. 4.5 hr mechanical delay all i get is $50 voucher? will tweet when i book next trip not on ua.,@united UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA.
568102992110465025,positive,0.6584,,,Delta,will do. thanks!,@JetBlue Will do. Thanks!
567864832235405313,negative,1.0,longlines,0.6675,Southwest,"thanks, but they told him he couldn’t a few hours ago, then my plane left after i tried to do it. stuck waiting for hours now","@SouthwestAir thanks, but they told him he couldn’t a few hours ago, then my plane left  after I tried to do it. Stuck waiting for hours now"
568011010029838336,neutral,0.6703,,,Delta,can i change my flight if i already printed my boarding pass?,@JetBlue can I change my flight if I already printed my boarding pass?
567724189872697348,negative,0.6579,Customer Service Issue,0.3344,United,you know what the united club needs? power. moar power. insufficient outlets for the #roadwarrior (ord),@united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD)
569242689348071425,negative,1.0,Customer Service Issue,0.6912,Southwest,". yes, total of 4 hours on hold. with all the cancelled flightlations, one would think there would be more staff. decided to cx and drive",".@SouthwestAir Yes, total of 4 hours on hold. With all the Cancelled Flightlations, one would think there would be more staff. Decided to cx and drive"
570306715880706049,negative,1.0,Bad Flight,0.6505,US Airways,flight 645 to phoenix deboards passengers going to salt lake city because they can't resolve a simple bathroom issue. #fail,@USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail
569618659917893632,negative,1.0,Late Flight,0.6713,American,"two hours late flightr and still waiting for a callback. need to reschedule flight 1027, hopefully to the late flightr one tomo not cancelled flighted","@AmericanAir two hours Late Flightr and still waiting for a callback. Need to reschedule flight 1027, hopefully to the Late Flightr one tomo not Cancelled Flighted"
570252802611679232,neutral,1.0,,,Southwest,airline trouble &amp; not getting satisfactory customer service? contact we negotiate resolutions for you!,@SouthwestAir Airline trouble &amp; not getting satisfactory customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!
569328755409326080,negative,1.0,Bad Flight,1.0,United,cabin pressurization issues are pretty serious. flight 1109 landed in washington because of it. my head is pounding.,@united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding.
567840923008237568,neutral,1.0,,,Southwest,flight 3111 (n614sw) departs enroute to indianapolis international airport,@SouthwestAir Flight 3111 (N614SW) departs @MCO enroute to Indianapolis International Airport http://t.co/qefKFWZo7d
569813373413687296,negative,1.0,Flight Attendant Complaints,0.6669,United,i would encourage you to re-interview the sole flight attendant on ual 6166 from buf to ord. blatantly not stable. uncomfortable.,@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.
569209543533699072,negative,1.0,Customer Service Issue,1.0,United,"great! i'm guessing you were late flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable.","@united Great!  I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable."
569667638651170816,neutral,1.0,,,Southwest,i would love a +1 #redcarpet treatment,@SouthwestAir I would love a +1 #RedCarpet  treatment
569670081946333184,negative,1.0,Bad Flight,0.6822,Southwest,on flight 3130 and i paid $8 for wifi that can't load a website functionally except for your own live streaming. unacceptable.,@southwestair on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable.
569314329276715010,negative,1.0,Lost Luggage,0.6344,United,"1st u delay my flight for mechanical failure,then 2 hrs on the runway, &amp; 13 hrs late flightr i'm still here with a lost bag &amp; no resolution","@united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, &amp; 13 hrs Late Flightr I'm still here with a lost bag &amp; no resolution"
568085705479618560,negative,1.0,Customer Service Issue,1.0,Southwest,"customer relations line had busy signal too, called the normal line and the service rep thought i was dumb for not knowing.","@SouthwestAir Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing."
568602309703249921,negative,1.0,Customer Service Issue,0.6659,US Airways,"i already have, four times","@USAirways I already HAVE, four times"
568062560198664192,neutral,0.6842,,,United,flying out of stl saturday where they are expecting ice &amp; snow. when should we start looking for travel waivers? thanks!,@united flying out of STL Saturday where they are expecting ice &amp; snow. When should we start looking for travel waivers? Thanks!
569488705146068993,negative,1.0,longlines,0.7057,United,"your service need work - check out this bush airport ""customer service line"" last nt #unitedagainstunited","@united your service need work - check out this Bush airport ""customer service line"" last nt #unitedagainstunited http://t.co/g00sAozgtv"
569872132269682688,negative,1.0,Customer Service Issue,0.6864,American,you moved us onto 6.55pm but there is availability on 1.50 and 3.30. no answer on your phone. have young children. help!,@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30.   No answer on your phone. Have young children.  HELP!
570066634976555008,neutral,1.0,,,United,an idea: monitor mileage members travel patterns enough to know when they change jobs/lose status...and make the transition easier.,@United an idea: monitor mileage members travel patterns enough to know when they change jobs/lose status...and make the transition easier.
569616120866476032,neutral,0.6801,,0.0,American,so how do we get me a person?,@AmericanAir so how do we get me a person?
569689184958595072,positive,1.0,,,Southwest,thank you!!,@SouthwestAir thank you!!
568502210268692480,negative,1.0,Customer Service Issue,0.6869,United,bos-sf was in between waivers. business cancelled flighted due to weather before/after. no flexibility/compassion in extreme circumstances = 😔,@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔
569785074910154752,neutral,0.6684,,,United,followed you and dm'd you,@united followed you and DM'd you
569411383265075203,negative,1.0,Bad Flight,1.0,United,new 737 plane; wifi: not working. entertainment: non existent. new seats: seriously uncomfortable. really? #unitedfail ua1550,@united new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550
569483821080453121,negative,1.0,Cancelled Flight,0.701,Southwest,stuck in nyc flights cancelled flightled 2 days in a row long wait times on phones. running out of $ but swa no help,@SouthwestAir stuck in NYC flights Cancelled Flightled 2 days in a row Long wait times on phones. Running out of $ but SWA no help
569310913079214080,negative,1.0,Late Flight,1.0,US Airways,looks like i'm already delayed and will miss my connecting flight in philadelphia. do you un-delay your flights?,@USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights?
568186803930464256,positive,0.6889,,0.0,United,"#1007 houston-bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family","@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family"
569936900804505600,neutral,1.0,,,Delta,rt “: our fleet's on fleek.,RT “@JetBlue: Our fleet's on fleek. http://t.co/FRAqDPKyga” @hellobrittNEY_
569939458965032963,neutral,0.6709,,0.0,Delta,awww man...but i need to buy this ticket today and be home the 1st of march where do i go for this...or can you assist me ?,"@JetBlue Awww man...but I need to buy this ticket today and be home the 1st of March

Where do I go for this...or can you assist me ?"
569856784086777856,negative,1.0,Bad Flight,0.7140000000000001,American,why not sell mce during post door-close shuffle in same way u sell drinks/snacks? people on my flight self-upgraded w/o paying.,@AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying.
569727628766281728,negative,1.0,Customer Service Issue,1.0,American,been calling your for 4+ hours to reschedule a flight to #dfw due to weather and your won't even let me stay on hold.....,@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold.....
569703596914282496,negative,1.0,Late Flight,0.6559,US Airways,truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????,@USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????
568131853929947136,neutral,1.0,,,Delta,'s ceo battles to appease passengers and wall street - waterbury republican american,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5t4FpCGREJ
568454386617356291,negative,1.0,Late Flight,1.0,United,flight delayed 40 minutes in ord because plane didn’t have all the food. that should be fixed in the future. it’s a dumb delay.,@united Flight delayed 40 minutes in ORD because plane didn’t have all the food. That should be fixed in the future. It’s a dumb delay.
570081552891125760,negative,1.0,Customer Service Issue,0.6667,United,agent split up my reservation? now can't cancelled flight and refund credit for 2wks? why,@united agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why
569304100048912384,negative,1.0,Customer Service Issue,0.3453,United,and yet we still haven't left yet and i can't watch my pre-paid directtv. #firstworldproblems,@united And yet we still haven't left yet and I can't watch my pre-paid DirectTV. #firstworldproblems
569935918225711105,negative,1.0,Can't Tell,1.0,Delta,no no no bad airline bad! *bops you with newspaper* “: we hope you're still our bae! ”,No no no bad airline bad! *bops you with newspaper* “@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid”
569339928678522880,negative,0.6717,Late Flight,0.6717,US Airways,depart from where? it departed phx and was due to land at dca around 8pm.,@USAirways depart from where? It departed PHX and was due to land at DCA around 8pm.
569816394180788224,negative,1.0,Lost Luggage,1.0,United,"flight landed 13 hours ago, 2 more flights cmh-iad last night and still no bag..could have driven it from cmh","@united flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH"
568585421518544897,negative,1.0,Late Flight,0.6598,United,this is nuts they said a flight was on the ground now it's still in albany and they won't have a plane. someone is compensating me,@united this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane.  Someone is compensating me
570241221303468032,positive,1.0,,,American,my boss is :),@AmericanAir my boss is :)
569124496990466051,negative,1.0,Late Flight,0.6566,US Airways,sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail,@USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail
569986029463011328,negative,1.0,Customer Service Issue,1.0,United,that's your response? shaking my head back and forth with a tsk. you can do better-from customer service to your apology,@united @dfpietra THAT'S your response?  Shaking my head back and forth with a tsk. You can do better-from customer service to your apology
570059496300548096,negative,1.0,Can't Tell,0.66,Delta,absolutely no worries. i'm just never flying with you again. ever. even i have to hitch hike cross country #passengersarepeople,@JetBlue absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople
569890099917246464,positive,1.0,,,Delta,"good one! and indeed, it's jetblue's finest day in history!","@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history!"
568240048384151554,positive,1.0,,,Delta,i will! thank you!,@JetBlue I will! Thank you!
569532924036407297,negative,0.6546,Customer Service Issue,0.6546,US Airways,a member of your staff at phl just gave us excellent customer care. shame the same couldn't be said for the past 24 hours.,@USAirways a member of your staff at PHL just gave us excellent customer care. Shame the same couldn't be said for the past 24 hours.
568881291766034432,negative,0.6336,Flight Booking Problems,0.3404,Southwest,what about for us that cant get to the states they are playing for the hunt? any destinationdragons tickets left?even just one,@SouthwestAir what about for us that cant get to the states they are playing for the hunt? Any DestinationDragons tickets left?Even just one
569966496698343424,negative,1.0,Late Flight,0.3645,American,2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! thanks for the memories. #neveragain,@AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain
569602682505138176,negative,1.0,Flight Booking Problems,0.6538,American,flight cancelled flighted and rebooked but agent made a mistake and booked wrong date! been trying to get through via phone for hours!!,@AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!!
570030715900792832,neutral,1.0,,,United,greetings. ua club member here. any idea if i can use the air canada lounge at yvr. flying ua tomorrow.,@united Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow.
568055766130827264,negative,0.6591,Flight Attendant Complaints,0.3409,Southwest,please let those with nothing in overhead bins to exit first. fly a lot and only bring purse. tired of running for connection,@SouthwestAir please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection
569762394169221121,negative,1.0,Can't Tell,1.0,US Airways,i've flown 6 figured worth of miles in my lifetime. this was my first and last ever flight on us airways,@USAirways I've flown 6 figured worth of miles in my lifetime.  This was my first and last ever flight on US Airways
569973105075990528,positive,0.6763,,0.0,American,"thank you, truly appreciate the help, just sent a dm","@AmericanAir thank you, truly appreciate the help, just sent a DM"
569618527948115968,negative,0.6543,Flight Attendant Complaints,0.3562,Virgin America,you'd think paying an extra $100 bucks rt for luggage might afford you hiring an extra hand at #lame,@VirginAmerica You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at @sfo #lame
568821307766222848,negative,1.0,Flight Booking Problems,0.6954,United,uh - i booked it through the ua website. why the price change?,@united uh - I booked it through the UA website. Why the price change?
569799181394538496,neutral,1.0,,,American,airport to figure this out or can someone tell me now? flight is from san juan to san diego,@AmericanAir airport to figure this out or can someone tell me now? Flight is from San Juan to San Diego
568545534056787968,negative,1.0,Customer Service Issue,0.62,Delta,"you service agents at mco are great, but their are not enough of them working right now!","@JetBlue you service agents at MCO are great, but their are not enough of them working right now!"
568258333649604608,positive,1.0,,,US Airways,"captain on flight 1712 from phx-phl at 3:55 tonight was hilarious. ""greetings from the pointy end of the airplane"" haha thanks!","@USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. ""Greetings from the pointy end of the airplane"" haha thanks!"
569857003855720448,negative,1.0,Late Flight,1.0,United,. not what's been shared by the pilot with passengers!,.@united Not what's been shared by the pilot with passengers!
569680829481406464,negative,1.0,Customer Service Issue,1.0,US Airways,can someone please answer my call. i have been waaaaaaiting!!!,@USAirways Can someone please answer my call. I have been waaaaaaiting!!!
567752009806131200,negative,0.6923,Flight Booking Problems,0.6923,Southwest,no had to rebook my flight myself and am about to board in bham.,@SouthwestAir no had to rebook my flight myself and am about to board in bham.
568112409841238016,negative,0.6677,Customer Service Issue,0.3345,US Airways,"that is appreciated. however, the system tells you call back late flightr then ends the call. no need to reply, thanks.","@usairways That is appreciated.  However, the system tells you call back Late Flightr then ends the call.  No need to reply, thanks."
570081411715059712,neutral,1.0,,,United,our vacation's going to be ruined w/ 3 days of rain. : ( the change fee for 2 of us is nearly cost of original flight. can you help?,@united Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?
570032796472778752,neutral,1.0,,,Delta,welp. “: our fleet's on fleek.,Welp. “@JetBlue: Our fleet's on fleek. http://t.co/kwUEk1uKbC”
570040888321318912,neutral,1.0,,,Delta,are all of your flights out of charleston tomorrow on-time or is there a possibility for delays/cancelled flightlations?,@JetBlue Are all of your flights out of Charleston tomorrow on-time or is there a possibility for delays/Cancelled Flightlations?
568899587424931840,negative,1.0,Late Flight,1.0,United,so we fly into sfo and honululu gets pushed back 3.5 hours and now it looks like more delays. i beg of you plz sort this out soon!,@united so we fly into SFO and Honululu gets pushed back 3.5 hours and now it looks like more delays.  I beg of you plz sort this out soon!
567864395264573441,negative,1.0,Cancelled Flight,1.0,US Airways,my daughter is stranded in charlotte because us airways cancelled flightled her flight tonight. completely dissatisfied with,@USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight.  Completely dissatisfied with @USAirways
568204705861652480,negative,0.6766,Late Flight,0.6766,Delta,waiting for flt 105 to chicago. why hasn't aircraft left buffalo yet?,@jetblue waiting for flt 105 to Chicago. Why hasn't aircraft left buffalo yet?
570110504254857217,negative,1.0,Can't Tell,0.6507,US Airways,: you make the reservation; we'll make the excuses! #usairwaysfail,@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail
568813269906890753,negative,1.0,Late Flight,0.6716,United,deserves to go bankrupt. just delayed an outbound flight with no info on the connecting flight that we're going to miss,@united deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss
570279220502511617,negative,1.0,Cancelled Flight,1.0,American,my flight 386 from jacksonville fl to dallas is showing cancelled flightled. what is going on? am i rebooked on another flight?,@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?
570219942961922048,neutral,0.6629999999999999,,0.0,United,can someone please explain the process of of what happens to property found on a plane after passengers leave at heathrow ?,@united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?
570271792314617857,negative,1.0,Cancelled Flight,1.0,United,zcc82u cancelled flight flight 16h in advance??? need connect flight reschedule so the link isn't helping. help!? gf waited months to see me.,@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.
568878244331696128,neutral,0.6777,,,Southwest,get me on flight 4146 to denver and i'll be more than happy !!!!!,@SouthwestAir get me on flight 4146 to denver and I'll be more than happy !!!!!
569691680661762049,negative,1.0,Bad Flight,0.3627,American,after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business,@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business
568494749247778816,negative,1.0,Customer Service Issue,1.0,United,i work in customer support- extremely saddened united won't waive change fee for flights i had to cancelled flight due to east coast storms.,@united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms.
569370900568502272,negative,1.0,Late Flight,0.6867,United,"more people stranded cause you suck. better yet, you weasel out of flight booking problems rooms for people claiming weather","@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD"
567776364351074304,neutral,0.6906,,0.0,US Airways,please please please let my plane back to the gate so i can get off as i will miss connection due to clt closing. 2034,@USAirways please please please let my plane back to the gate so I can get off as I will miss connection due to CLT closing. 2034
568231913040814080,negative,1.0,Can't Tell,0.3608,US Airways,you used to have an evening flight dca-dsm and an early am return. now it's middle of the work day for both. inconvenient.,@USAirways you used to have an evening flight DCA-DSM and an early AM return. Now it's middle of the work day for both. Inconvenient.
570259268844314625,neutral,1.0,,,US Airways,if i’m unable to use my departing flight can i still use the returning flight?,@USAirways If I’m unable to use my departing flight can I still use the returning flight?
569274001173979137,negative,1.0,Lost Luggage,1.0,United,a friend traveled via ua1470 today and never got their luggage. what recourse does the person have? buy clothes and get reimbursed?,@united A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed?
568650000227565568,positive,0.6832,,,United,thnx,@united thnx
569815690531758082,negative,1.0,Customer Service Issue,0.3511,US Airways,your computer system went down ok that is understandable but the agents make it worse by not helping her or anyone else,@USAirways your computer system went down ok that is understandable but the agents make it worse by not helping her or anyone else
569342909205647360,negative,1.0,Cancelled Flight,1.0,Southwest,"flight cancelled flightled, stuck for 3 days. paid for ""a"" boarding. refused to honor it with rescheduled flight","@SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for ""A"" boarding. Refused to honor it with rescheduled flight"
569311482950897665,negative,1.0,Lost Luggage,1.0,Southwest,bags fly free..just not to where you're going.,@SouthwestAir bags fly free..just not to where you're going.
570263313306615810,neutral,1.0,,,American,"when flight booking problems an int'l flight online, do i have to provide a passport number when flight booking problems or just when i arrive at airport?","@AmericanAir When Flight Booking Problems an int'l flight online, do I have to provide a passport number when Flight Booking Problems or just when I arrive at airport?"
570271704972464129,neutral,0.6542,,,Southwest,3rd time flying southwest in two years. have another trip back to mx on october.,@SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October.
569608257607737344,negative,0.6915,Customer Service Issue,0.3566,American,". also, not the reservations team's fault. bad top-down decision. i feel bad for the reservations and social media teams.",".@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams."
568144894964994048,negative,0.6368,Bad Flight,0.6368,United,"i did not, my mind was on getting to the next flight.","@united I did not, my mind was on getting to the next flight."
568890203923980288,neutral,0.66,,0.0,US Airways,used 2 get emails 1) pre-purchase a snack and 2) when time to check in. got neither 4 tomorrow's trip. do they not get sent now?,@USAirways Used 2 get emails 1) pre-purchase a snack and 2) when time to check in. Got neither 4 tomorrow's trip. Do they not get sent now?
569938767860994048,neutral,0.6591,,0.0,Delta,"😒 "": our fleet's on fleek.","😒 ""@JetBlue: Our fleet's on fleek. http://t.co/K66SRFnw77”"
569934170819948544,negative,1.0,Customer Service Issue,1.0,American,you keep returning my call and hanging up when i answer? help reflight booking problems a flight!,@AmericanAir you keep returning my call and hanging up when I answer? Help reFlight Booking Problems a flight!
568101393111891968,neutral,0.6559,,0.0,Virgin America,"- can you tweet me the cancelled flight/chng fee for a flight? or can i rebook under one of your affiliates? if so, who are afiliates?","@VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?"
567743028215836672,positive,1.0,,,Delta,huge fan of great brands and people doing great things… you guys rock happy to share the love!,@JetBlue huge fan of great brands and people doing great things… you guys rock happy to share the love!
569413676337274880,negative,1.0,Can't Tell,0.6495,Delta,just lost very loyal customers who use them 4-10 times a year.,@JetBlue just lost very loyal customers who use them 4-10 times a year.
568169352383602688,neutral,0.6635,,0.0,Southwest,is there a way to dm you?,@SouthwestAir is there a way to DM you?
569673434721951744,negative,1.0,Customer Service Issue,1.0,American,you changed my aadvantage travel plans &amp; i called 800-433-7300 to get help but it sea ur too busy &amp; hangs up on me. what gives?,@AmericanAir you changed my AAdvantage travel plans &amp; I called 800-433-7300 to get help but it sea ur too busy &amp; hangs up on me. What gives?
569620017840398337,negative,1.0,Cancelled Flight,0.6529,American,jacquelyn at charlotte just denied me compensation after #2251 was cancelled flighted due to plane malfunction well within your control,@AmericanAir Jacquelyn at Charlotte just denied me compensation after #2251 was Cancelled Flighted due to plane malfunction well within your control
568180928746369027,negative,0.6596,Flight Booking Problems,0.3511,Southwest,"i was all, yeah sale fares! i got places to fly! oh damn, right, i live where swa doesn't fly. #why","@SouthwestAir @LeeAnnHealey I was all, yeah sale fares! I got places to fly! Oh damn, right, I live where SWA doesn't fly. #why"
570184535507210241,positive,1.0,,,American,"statement wasn't sent yesterday like jeanine said. after i even called last night as well. again, excellent service","@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service"
568841631585021952,negative,1.0,Lost Luggage,0.6739,United,3 times my flight has been delayed and i miss my next flight. this time you've lost my baggage. no clean clothes. $337 flight. thx!,@united 3 times my flight has been delayed and I miss my next flight. This time you've lost my baggage. No clean clothes. $337 flight. Thx!
570085132251598850,negative,1.0,Flight Booking Problems,0.6737,US Airways,my email gets me a canned response that it takes 10 days for mileage to get credited --- it's been three months and my miles,@USAirways   My email gets me a canned response that it takes 10 days for mileage to get credited --- It's been three months and my miles
569883558749335552,negative,1.0,Flight Booking Problems,1.0,US Airways,"wife and i flew to italy recently. bought tickets via finnair, flights operated by usair. didn't get dividend miles credited.","@USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited."
570264106059624448,neutral,1.0,,,Delta,yer deals never seem to include nyc--&gt;pdx or nyc--&gt;pgh...wish they did!,@JetBlue yer deals never seem to include NYC--&gt;PDX or NYC--&gt;PGH...wish they did!
569209605198376961,negative,1.0,Customer Service Issue,1.0,US Airways,been on hold for 39 minutes and counting for a month old change fee refund request for a funeral. this is pathetic.,@USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral.  This is pathetic.
570101670882840576,negative,0.6737,Can't Tell,0.6737,United,you are offering us 8 rooms for 32 people #fail,@united you are offering us 8 rooms for 32 people #FAIL
568086156899966976,positive,1.0,,,Delta,you guys continue to impress. your crew @ mco gate 4helped our family with seat issues. #professional,@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional
568615362960293888,negative,1.0,Flight Booking Problems,0.6322,US Airways,"wow! your miles program is ripoff,quick ticket fee 75$ i hope you all end up on unemployment.","@USAirways Wow! Your miles program is Ripoff,Quick ticket fee 75$ I hope you all end up on unemployment."
568928741298012160,negative,1.0,Customer Service Issue,0.6525,Virgin America,boo for a not refunding a seat upgrade fee i did not want to buy in the first place!,@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!
568286497796812800,negative,1.0,Late Flight,1.0,United,"4348 soon going to have more wait time for a gate, in empty msp airport than it was in flight 50 min and still counting...","@united  4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight  50 min and still counting..."
568239189055176704,negative,1.0,Late Flight,0.6544,Delta,i want you to pay for my parking fee at orlando airport because your app told me my moms flight landed at 9:19 and it lied,@JetBlue I want you to pay for my parking fee at Orlando airport because your app told me my moms flight landed at 9:19 and it lied
568900531696984064,negative,1.0,Can't Tell,1.0,Southwest,gary kelly should be ashamed of himself running a corporation in this way,@SouthwestAir Gary Kelly should be ashamed of himself running a corporation in this way
569908080114339840,neutral,0.6524,,0.0,Delta,it's time for a direct flight from #jfk to #pitt.... @ official jetblue terminal 5 - new york…,@jetblue it's time for a direct flight from #JFK to #PITT.... @ Official JetBlue Terminal 5 - New York… http://t.co/QygXGmd3Sn
569651579307069440,negative,1.0,Lost Luggage,0.6568,American,flight from jfk to ege was cxld after on runway for an hour. flight moved to 7am but they won't give luggage back. nice.,@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.
569860371626004480,positive,1.0,,,United,i'd like to thank and recognize terri p at dulles for going out of her way to get me back on my raleigh flight,@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight
567777150145949697,negative,1.0,Customer Service Issue,0.664,US Airways,i had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service,@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service
569668853849919488,positive,0.6349,,,Southwest,yes please!,@SouthwestAir yes please!
568607425047240704,negative,1.0,Can't Tell,0.3663,US Airways,"due to your expensive change fees either. out of all the airlines, we chose yours, all do you could screw us. stranded!! no help!","@USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!"
569856081180160000,negative,1.0,Customer Service Issue,1.0,United,i'm not sure you can do anything as this has been building up over time! other than promises from your ceo service has gotten worse!,@united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse!
568985734163664896,negative,1.0,Customer Service Issue,1.0,US Airways,worst customer service i've ever experienced. i'll never fly your airline ever again. i have to pay to sleep in philly. fuck you.,@USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you.
569009316490911745,negative,0.6501,Late Flight,0.6501,United,no still trying to get home.,@united no still trying to get home.
568054866045747200,negative,1.0,longlines,0.3598,Southwest,"next once we arrived to atlanta, we waited a full hour before our luggage was placed on a carousel. one hour!","@SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!"
570064927550889984,negative,1.0,Customer Service Issue,1.0,American,airport and 2 extra nights for hotels and not once have i heard of anything from your embarrassing airline saying that you will,@AmericanAir airport and 2 extra nights for hotels and not once have I heard of anything from your embarrassing airline saying that you will
568851396923146240,negative,1.0,Customer Service Issue,0.6804,United,the refund team is far from customer care courtesy they need training on work ethics. so it's like sir u r lying how can i help,@united the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help
570001191796678656,positive,0.6714,,,Delta,"well, thankfully they've got a nice food court here...when will an update be posted?","@JetBlue Well, thankfully they've got a nice food court here...When will an update be posted?"
568424596657078272,negative,0.6619,Customer Service Issue,0.6619,United,i’ve filled out the form twice. no email. i have a lost item code. can you verify it was received?,@united I’ve filled out the form twice. No email. I have a lost item code. Can you verify it was received?
569684963777503232,negative,1.0,Damaged Luggage,1.0,United,i didn't have time to take my wet clothes/suit back to the airport and wasn't going to pay for another cab to do so.,@united I didn't have time to take my wet clothes/suit back to the airport and wasn't going to pay for another cab to do so.
569974833418600449,negative,1.0,Late Flight,1.0,Southwest,right? we're delayed so i'm crabby. :) also why do you allow one family member to purchase earlybird check in and hold rows?,@SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?
569681831039074306,negative,1.0,Customer Service Issue,0.657,United,"instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there.","@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there."
568275733736353792,neutral,0.6511,,0.0,United,hey i left my favorite blanket on the plane bring it back home to me:-(,@united hey I left my favorite blanket on the plane bring it back home to me:-(
569643262459269120,neutral,0.6535,,0.0,Virgin America,is flight 882 cancelled flightled and what do i do if it is?,@VirginAmerica is flight 882 Cancelled Flightled and what do I do if it is?
568352500748849153,negative,0.6192,Customer Service Issue,0.6192,United,...just called and lady at your overseas call center said she saw no note. i explained the situation...again...,@united ...just called and lady at your overseas call center said she saw no note. I explained the situation...again...
568264293478744064,positive,0.6246,,,United,"yes, thx! at 10:35 (landed at 9:20).","@united yes, Thx! At 10:35 (landed at 9:20)."
569588138273865728,negative,1.0,Flight Booking Problems,0.6814,United,reservation was made last july. i want to know why i wasn't reseated. this only happens on international itineraries,@united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries
568132185741500416,negative,1.0,Late Flight,1.0,United,"nice ""partners"" you have. the delays keep increasing every 20 min","@united Nice ""partners"" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R"
567734115899027457,neutral,1.0,,,Southwest,- any update on flights in to bna today?,@SouthwestAir - any update on flights in to BNA today?
568806740227166208,negative,1.0,Late Flight,1.0,US Airways,can i get a free mimosa to compensate my flight delay (yet again) thx,@USAirways can I get a free mimosa to compensate my flight delay (yet again) thx
568087802279288832,neutral,1.0,,,Southwest,southwest is currently awaiting government approval for this route. do we know when it will be official?,@SouthwestAir  Southwest is currently awaiting government approval for this route. Do we know when it will be official?
570087222663229440,negative,0.6978,Cancelled Flight,0.3674,American,"$600 late flightr, 2 complete itinerary changes, and lost work and time, but yeah ""i"" got it rebooked","@AmericanAir $600 Late Flightr, 2 complete itinerary changes, and lost work and time, but yeah ""I"" got it rebooked"
568461830584029184,neutral,1.0,,,United,you really shouldn't use the word 'crashing.' just sayin'.,@united @perfectomobile You really shouldn't use the word 'crashing.' Just sayin'.
569517479296409600,positive,1.0,,,Delta,had a great experience working with glenn coles at buffalo-niagara airport!! top notch employee,@JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee
569202691185909760,positive,0.6575,,,Virgin America,", the only airline based in silicon valley! #disruption #fcmostinnovative #incubator 's","@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http://t.co/wU3LbCNcr9"
569885859954229248,negative,0.6565,Customer Service Issue,0.6565,Delta,"i would like to communicate directly with a ""customer experience"" executive. does joanna geraghty have an email address?","@JetBlue I would like to communicate directly with a ""Customer Experience"" executive. Does Joanna Geraghty have an email address?"
568502021390786561,negative,0.6954,Can't Tell,0.3648,Southwest,reviewing your oversize policy. hardcase golfbags are free if under weight. how do we add guitars and instruments to the list?,@SouthwestAir reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list?
569948507018129408,negative,1.0,Customer Service Issue,0.6873,American,"you expect us to spend our hard earn $ to fly and make exceptions when you have extra call volume, however, you never make acpt","@AmericanAir you expect us to spend our hard earn $ to fly and make exceptions when you have extra call volume, however, you never make acpt"
568778553933889536,neutral,1.0,,,Delta,are there any food places open at the jfk t5 24//?,@JetBlue are there any food places open at the JFK T5 24//?
567831549539966976,negative,1.0,Customer Service Issue,1.0,United,was told by supervisor that united disconnected their customer support # so there was nobody to address it now. #igiveup,@united was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup
567824229296566272,negative,1.0,Customer Service Issue,1.0,United,said they would give us a refund. 30 days late flightr no refund.,@united said they would give us a refund. 30 days Late Flightr NO refund.
568425343452721152,positive,1.0,,,Southwest,iphone app now has passbook support! whoot! it's the little things in life... 😜,@SouthwestAir iPhone app now has passbook support! Whoot! It's the little things in life... 😜
567823510245236739,negative,1.0,Customer Service Issue,1.0,United,we showed up to our flight several hours early. tried to call &amp; was on hold 15 min b/f call disconnected.,@united we showed up to our flight several hours early. Tried to call &amp; was on hold 15 min b/f call disconnected.
570020117284724737,positive,1.0,,,American,keep up the good work. got me to my destination safe and on time today,@AmericanAir keep up the good work.  Got me to my destination safe and on time today
569685644449964032,negative,1.0,Flight Booking Problems,0.6858,American,you guys fail again.. all i need to do is use my voucher for a ticket but i can't do it online #yourphonesystemsucks,@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks
568526769373859841,neutral,0.6709,,,Southwest,"ceo gary kelly, ""you all are absolutely my heroes!"" #southwestrally #bwi #bestemployees #swaculture","@SouthwestAir CEO Gary Kelly, ""You all are absolutely my heroes!"" #SouthwestRally #BWI #bestemployees #swaculture http://t.co/JTxyHQHfJJ"
568144060248170496,negative,1.0,Customer Service Issue,0.6479,US Airways,no access to dividend miles and for a week the automated phone keeps telling me to call back late flightr. #frustrated #livepersonplease,@USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease
568818669024907264,negative,1.0,Late Flight,0.677,Delta,what is going on with your bdl to dca flights yesterday and today?! why is every single one getting delayed?,@JetBlue what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed?
570299388670701568,neutral,0.67,,0.0,United,why not? is it a law or a policy?,@united why not? Is it a law or a policy?
569659637575917568,negative,0.6491,Customer Service Issue,0.6491,Delta,"okay. names of sj crew are alamo, tatiana. keep telling me to hold, then leave desk. ali told me he couldn't help bc going on break","@JetBlue okay. Names of SJ crew are Alamo, Tatiana. Keep telling me to hold, then leave desk. Ali told me he couldn't help bc going on break"
570012000648081409,negative,1.0,Cancelled Flight,1.0,Delta,flight for tomorrow morning cancelled flighted &amp; can't seem to rebook me. they can't even get me a seat. no clear answer on why cancelled flighted.,@JetBlue flight for tomorrow morning Cancelled Flighted &amp; can't seem to rebook me. They can't even get me a seat. No clear answer on why Cancelled Flighted.
568234162638999552,positive,1.0,,,US Airways,landed safely everything worked out.,@USAirways landed safely everything worked out.
